Podcasts about Talkdesk

Host Raj Sundar explores the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. They delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. They also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and understanding. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Jason Lemkin is one of the leading SaaS investors of the last decade with a portfolio including the likes of Algolia, Talkdesk, Owner, RevenueCat, Saleloft and more.  Rory O'Driscoll is a General Partner @ Scale where he has led investments in category leaders such as Bill.com (BILL), Box (BOX), DocuSign (DOCU), and WalkMe (WKME), among others. In Today's Episode We Discuss: 04:23 What is Wrong with Billionaires on Twitter: Are They Depressed? 08:49 Why Does product Market Fit Mean Less Than Ever 11:50 Why is Venture Capital More Risky Than Ever and No One is Discussing It 16:17 Will Private Equity Save a Generation of SaaS Companies and VCs 23:53 a16z's $20BN Fund: Seriously? 31:29 Why Josh Kushner and Thrive Capital are Masters of the World 38:21 Why is Seed Investing for Suckers 45:49 Why Are $50 Million Seed Funds Useless 46:21 Founders Fund Raises $4.6BN: Analysis 52:00 How WIll LPs Change Their Approach to Venture in the Next Five Years 59:53 When Will IPOs Comeback? 01:09:15 Why Does it Not Make Sense for the Best Companies to IPO 01:09:51 Lost Ethics and Morals in Founder Secondaries and Term Sheets 01:22:58 Quickfire: OpenAI, Cursor, Deel vs Rippling      

Send us a textThis episode was taped live at the ViVE 2025 conference in Nashville, Tennessee. About This EpisodePatty Hayward, General Manager of Healthcare and Life Sciences at TalkDesk, shares how personalized AI communication in healthcare is becoming reality. In a groundbreaking partnership with Epic, TalkDesk is transforming healthcare contact centers from cost-driven call hubs into vital parts of the care team, integrating support directly into electronic health records and empowering agents to guide patients with empathy and precision. Hayward dives into this evolution and makes a compelling case for co-innovation, challenging outdated metrics and redefining what truly human-centered healthcare can look like. Whether you're a healthcare professional, technology enthusiast, or simply someone who's experienced the frustration of healthcare bureaucracy, this episode offers a compelling vision of how bold thinking and strategic partnerships are creating more human-centered experiences. About Patty HaywardPatty Hayward, General Manager of Healthcare and Life Sciences at Talkdesk, has over a quarter century of industry strategy experience, including at organizations such as McKesson, Medicity, and Humedica. She is an expert in HIE, population health, pharmacy, process redesign for healthcare systems, and increasing access to patient information. Additional ResourcesLinkedIn: @PattyHaywardSupport the show-------- Stay Connected www.leighburgess.com Watch the episodes on YouTube Follow Leigh on Instagram: @theleighaburgess Follow Leigh on LinkedIn: @LeighBurgess Sign up for Leigh's bold newsletter

Podcast with Crystal Miceli, Vice President of Product & Industry Marketing ORLANDO, FL – In a live interview from the show floor at Enterprise Connect 2025, Crystal Miceli, Vice President of Product & Industry Marketing at Talkdesk, joined Technology Reseller News publisher Doug Green to unveil three major product announcements from Talkdesk. The news highlights the company's ongoing innovation in AI-powered customer experience, with new capabilities that are already resonating with customers and prospects at the event. Talkdesk After Hours “Talkdesk After Hours has been the talk of the show,” said Miceli. “It's a turnkey solution that lets companies go from an 8-to-5 operation to 24/7 support in 59 languages.” Designed for businesses that lack resources for around-the-clock support or multilingual agents, After Hours gives them the ability to compete with enterprises that do—without the overhead. AI Agents for Voice Talkdesk also announced the general availability of AI Agents for Voice. “We were one of the first to market with agentic AI in a contact center platform back in October,” Miceli noted. While digital channels were the initial focus, Talkdesk has now cracked the more complex challenge of voice—enabling autonomous agents that can complete tasks in real time, without latency or awkward pauses. It's part of the company's broader Ascend AI platform. Talkdesk Knowledge Creator The third announcement addresses a long-standing challenge in contact centers: knowledge management. “AI is hungry for knowledge,” explained Miceli, “but creating and maintaining that knowledge is labor-intensive.” Talkdesk Knowledge Creator automates the process by surfacing the most-needed answers based on real customer interactions, generating knowledge cards for approval and reuse. “For the first time, customers are seeing a real solution to a problem they didn't think could be solved.” AI That Works—Now While many vendors are talking about agentic AI, Talkdesk is delivering it. “We're not just talking—we're shipping,” said Miceli. “These are generally available products today.” She also emphasized Talkdesk's industry-specific focus across healthcare, finance, and retail, giving customers tailored solutions to fit their regulatory and operational needs. Talkdesk at Enterprise Connect Talkdesk showcased these innovations at booth 1105, where visitors could see live demos and explore how AI-powered tools can be deployed quickly and effectively. Learn more at: www.talkdesk.com

Join Patty Hayward as she reveals how AI-enabled contact centers are revolutionizing healthcare access and patient engagement. Learn how Talkdesk's technology is bridging critical communication gaps between patients and providers, while delivering more personalized care experiences through intelligent automation.Discover how AI-powered contact centers are solving healthcare access challengesLearn practical strategies for implementing automated, yet personalized patient engagementUnderstand the future of healthcare communication and its impact on patient care deliveryPatty Hayward, GM of Healthcare and Life Sciences, TalkdeskMegan Antonelli, CEO, HealthIMPACT Live

We explore the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. We delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. We also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and understanding. Overview: Streamlining Contact Center Efficiency Automated CRM Conversation Enhancement Culturally Aligned Contact Centers Streamlining Healthcare Access Challenges Reaching Unreached Populations Effectively Proactive Outreach with Real-Time Translation Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

The Patient Experience Revolution: How AI-Powered Contact Centers Are Transforming Patient Care Join Patty Hayward as she reveals how AI-enabled contact centers are revolutionizing healthcare access and patient engagement. Learn how Talkdesk's technology is bridging critical communication gaps between patients and providers, while delivering more personalized care experiences through intelligent automation. • Discover how AI-powered contact centers are solving healthcare access challenges • Learn practical strategies for implementing automated, yet personalized patient engagement • Understand the future of healthcare communication and its impact on patient care delivery Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Pílula de cultura digital para começarmos bem a semana

In this episode from AWS re:Invent 2024, Jon Myer sits down with Amanda from Strategic Communications and Ryan from Talkdesk to explore how successful partnerships drive innovation in the public sector. Learn about building trust, managing challenges, and creating a thriving partner alliance community. Discover why true partnerships go beyond transactions to create lasting relationships that benefit customers and drive innovation. Key Takeaways:

In this episode from AWS re:Invent 2024, Jon Myer sits down with Amanda from Strategic Communications and Ryan from Talkdesk to explore how successful partnerships drive innovation in the public sector. Learn about building trust, managing challenges, and creating a thriving partner alliance community. Discover why true partnerships go beyond transactions to create lasting relationships that benefit customers and drive innovation. Key Takeaways:

Join Lewis Gray and Elliot Elsley as they chat with Jordan Tenenbaum, Head of Social Media at Talkdesk. In this episode, Jordan reveals the secrets behind Talkdesk's highly successful employee advocacy program and corporate social media strategy.Key Topics Discussed:Why LinkedIn is the go-to platform for employee advocacy and how you can elevate both your company's brand and your personal brand.How employee advocacy can empower your team to amplify their brand visibility with real-life examples from Talkdesk.Innovative techniques for motivating employees to participate in their employee advocacy program and scaling social media efforts.If you're managing an employee advocacy program or looking to start one, this episode is packed with insights to help you succeed.Don't forget to download the free Employee Advocacy Benchmark Report: here.#EmployeeAdvocacy #SocialMediaTips #MarketingSuccess #LinkedInInsights #CorporateBranding

ACTIONABLE TAKEAWAYS Streamline Proposals: Remove unnecessary features to cut costs and stand out from competitors with bloated quotes. If prospects need a feature, they'll request it, giving you control to reintroduce it strategically. Ask Questions on RFPs: Use RFP responses to ask about priorities and requirements, opening the door for discovery and tailoring your response to their needs. Disqualify Early: Disqualify deals if your product isn't a fit or their problem seems like a “nice-to-have.” Identifying this early saves time and lets you focus on better opportunities. Test Product Gaps: If a feature is missing, ask how critical it is to their goals. Confirm whether this gap is disqualifying or if the deal can move forward. JOHNNY'S PATH TO PRESIDENTS CLUB Commercial Account Executive @ Talkdesk Enterprise Sales Development Manager @Talkdesk Team Lead, Enterprise Sales Development @ Mimeo Enterprise SDR @ Mimeo RESOURCES DISCUSSED: Join our weekly newsletter Things you can steal Give Johnny a Follow

Episode Summary In this episode of OnBase, host Chris Moody talks with Kris Rudeegraap about innovative approaches to thought leadership, the use of AI tools, and leveraging direct mail to break through email saturation and create personalized customer experiences. Kris shares his journey from Silicon Valley software sales to founding Sendoso, a category-defining direct mail and gifting platform. The conversation dives into actionable strategies for building a thought leadership culture, using AI for smarter engagement, and orchestrating complex sales processes. Kris highlights how combining creative campaigns, social media, and direct mail can generate significant pipeline growth and enhance brand awareness. About the guest Kris Rudeegraap is the co-founder and CEO of Sendoso, the leading Sending Platform. Kris has more than a decade of sales experience and has spent time at Talkdesk, Yapstone, and Piqora. During that time, he discovered that creating meaningful engagements through direct mail and gifting was an effective way to drive demand and increase sales—which helped inspire the idea for Sendoso. Kris is a California native and CSU-Chico alum currently residing in the Bay Area. Connect with Kris Key takeaways - Thought Leadership as a Growth Driver: Kris emphasizes the role of thought leadership in educating the market, inspiring internal teams, and generating quality leads. - The Power of Direct Mail: Innovative direct mail campaigns, integrated with social and digital channels, can cut through saturated email inboxes and create memorable customer interactions. - Leveraging AI for Sales Enablement: Kris outlines how tools like Clay, Hyperbound, and Grace are revolutionizing outreach, training, and account management. - Category Creation: Educating the market is critical in emerging categories. Thought leadership and community building can amplify this effort. - Social Media for Pipeline Growth: Consistently sharing content and creating employee-driven advocacy on platforms like LinkedIn can be a lead generation powerhouse. Quotes On Thought Leadership:"Thought leadership inspires your team internally and builds trust externally, driving both brand value and pipeline growth." On Personalization:"Customers don't want just another email—they want relevance, authenticity, and creativity at every touchpoint." Books: - Revenge of the Tipping Point by Malcolm Gladwell Newsletters: - Hypergrowth Leadership - Andy's newsletter

ACTIONABLE TAKEAWAYS Ask for Competitor Proposals: If a prospect cites competitor pricing, request their proposal to directly compare offerings and address discrepancies. Rank Negotiation Priorities: When prospects negotiate on multiple factors, ask them to prioritize what matters most, then focus concessions on top-ranked items. Meet Two Key Pricing Criteria: Share pricing only when the prospect acknowledges your solution addresses a critical pain and they influence or approve purchasing decisions. Create a Cost for Discounts: When asked for a discount, request the prospect to identify features or services they are willing to remove, framing concessions as a trade-off. JOHNNY'S PATH TO PRESIDENTS CLUB Commercial Account Executive @ Talkdesk Enterprise Sales Development Manager @Talkdesk Team Lead, Enterprise Sales Development @ Mimeo Enterprise SDR @ Mimeo RESOURCES DISCUSSED: Join our weekly newsletter Things you can steal

ACTIONABLE TAKEAWAYS Know Competitors' Fiscal Periods: Be aware of when your competitors' fiscal periods end to anticipate price drops and position yourself better. Phased Approach: When price matters, propose only the essentials for day one to make your quote smaller and easier to accept. Timeline Stack: Identify key timeline drivers, like contract end dates or business seasonality, to create urgency. Turn Want into Why: During discovery, dig deeper to find the real business problem behind a customer's desire for change. JOHNNY'S PATH TO PRESIDENTS CLUB Commercial Account Executive @ Talkdesk Enterprise Sales Development Manager @Talkdesk Team Lead, Enterprise Sales Development @ Mimeo Enterprise SDR @ Mimeo RESOURCES DISCUSSED: Join our weekly newsletter Things you can steal

Veja este episódio também no Youtube. Diana Grilo Silva é “Head of Interactions” na Critical Techworks (CTW), uma empresa software que resulta de uma ‘joint-venture' entre a portuguesa Critical Software e a BMW, e que se distingue por várias práticas de gestão radical, que dão forma a uma nova forma de trabalhar, disruptiva, horizontal e autónoma. A Diana é formada em Engenharia Informática pela Universidade de Évora, e antes da CTW passou pela Nokia e pela Talkdesk, entre outras empresas.    -> Apoie este podcast e faça parte da comunidade de mecenas do 45 Graus em: 45grauspodcast.com -> Registe-se para ser avisado(a) de futuras edições dos workshops de Pensamento Crítico: https://forms.sendpulse.com/7e62c1e4f5 _______________ Índice: (0:00) Introdução (5:44) Como pode uma empresa crescer sem ficar mais vertical, com mais níveis hierárquicos? | Seguir o exemplo das células e da mitose (14:58) Equipas em autogestão e separar responsabilidade de gestão entre delivery e gestão de pessoas | O que faz um(a) SCRUM master? (34:16) Gestão e a armadilha do Princípio de Peter (40:59) Um método radical para a avaliação de desempenho e feedback. | Avaliação na CT, baseada em 4 atributos principais. | É a própria pessoa que decide! (49:18) Aprender a dar feedback | No inicio é sempre estranho. Começar com perguntas. (1:08:33) Metodologia Scrum. Usar Scrum para fazer obras em casa? |  (1:12:02) Importância de incentivar a experimentação. “Falhar depressa” | Sandboxing | Post-mortem (1:17:40) O que nos motiva no trabalho? TED Talk Dan Pink | Lei de Goodhart (1:35:05) Desafios de ser mulher na área tecnológica (artigo da convidada) Livros recomendados: Reinventing Organizations, Frederic Laloux | The Connected Company, Dave Gray | Holacracy: The New Management System for a Rapidly Changing World, Brian J. Robertson ______________ Esta conversa foi editada por: DBF Estúdio  

Patty Hayward, general manager for healthcare and life sciences at Talkdesk, talks about transforming the traditional call center into one that uses AI and large language models to make it easier for patients to get help and free up call center staff to focus on value-added tasks. The technology supports call center agents in their conversations with patients and helps avoid escalations. Outbound messaging prompts patients to take action, reinforcing conversations with call centers to improve patient outcomes.   Patty explains, "Because AI has been around for a long time, we've had AI infused in our platform for many years. But these large language models that have come speeding into the market have enhanced how we use AI in such a great way and allowed us to more easily support patients and agents in their journeys. We in healthcare do not make these journeys easy. They're very complex. There are a lot of things going on, and quite frankly, deployment and training of these models can be really difficult. So these large language models have helped democratize a lot of this AI so that you don't have to have a full IT staff devoted to doing this, which I think has been great."   "Then there are things you need a human for. A human in the loop is really important in healthcare because of the complexity we discussed. So, being able to support the agents, listening to the conversation, and bringing out things like the next best actions. What should that patient be doing next? How does that go without having to read articles or have tons of tabs behind your call center product or sticky notes all over the screen? I've seen this in numerous call centers to help coach those agents to make sure that they're answering calls correctly. Also, the first time the patient calls, she gets what she needs and is not transferred needlessly." #Talkdesk #GenAI #AI #ArtificialIntelligence #ContactCenter #CallCenter #ValueBasedCare #VBC #PatientExperience #MemberExperience #CustomerExperience #Providers #Payers talkdesk.com Download the transcript here

Patty Hayward, general manager for healthcare and life sciences at Talkdesk, talks about transforming the traditional call center into one that uses AI and large language models to make it easier for patients to get help and free up call center staff to focus on value-added tasks. The technology supports call center agents in their conversations with patients and helps avoid escalations. Outbound messaging prompts patients to take action, reinforcing conversations with call centers to improve patient outcomes.   Patty explains, "Because AI has been around for a long time, we've had AI infused in our platform for many years. But these large language models that have come speeding into the market have enhanced how we use AI in such a great way and allowed us to more easily support patients and agents in their journeys. We in healthcare do not make these journeys easy. They're very complex. There are a lot of things going on, and quite frankly, deployment and training of these models can be really difficult. So these large language models have helped democratize a lot of this AI so that you don't have to have a full IT staff devoted to doing this, which I think has been great."   "Then there are things you need a human for. A human in the loop is really important in healthcare because of the complexity we discussed. So, being able to support the agents, listening to the conversation, and bringing out things like the next best actions. What should that patient be doing next? How does that go without having to read articles or have tons of tabs behind your call center product or sticky notes all over the screen? I've seen this in numerous call centers to help coach those agents to make sure that they're answering calls correctly. Also, the first time the patient calls, she gets what she needs and is not transferred needlessly." #Talkdesk #GenAI #AI #ArtificialIntelligence #ContactCenter #CallCenter #ValueBasedCare #VBC #PatientExperience #MemberExperience #CustomerExperience #Providers #Payers talkdesk.com Listen to the podcast here

Our speaker this week is Sean Ericson, where we discussed the following, the founder of Abloom GTM, a sales development advisory firm that architects SDR and RevOps motions. Before Abloom, he provided foundational consulting services for 30+ startups like Clearbit, ConductorOne, Semgrep and Dolby.io as a Partner at InsideScale, and was a founding SDR at Talkdesk. Sean holds a Master's in International Development from the London School of Economics and is currently building a SaaS product for nurses. This Week's Episode is Brought to you with Netsuite. Get a personalized demo at Netsuite.com/Scale - that is netsuite.cm slash scale. --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support

Jason Lemkin is one of the OG SaaS investors with all of his first five investments turning into unicorns with Pipedrive, Algolia, Talkdesk, Salesloft and RevenueCat all in his portfolio. SaaStr is the largest global community in SaaS and he has taught a generation the fundamentals of SaaS on saastr.com. In Our Second Episode of This Week in SaaS: 1. Wiz Rejects Google's $23BN Acquisition Offer: How does Jason analyse the price of the offer? $23BN for a $500M ARR business growing 120% YoY? What is the reasoning for Google in pursuing the acquisition? If Wiz had of proceeded in the process, what are the chances it would have made it through regulators? Why did Wiz walk away from the offer? If Jason were on the board, what would he have done? Is there a correlation between the downfall of Crowdstrike and Wiz turning down the offer? What does this mean for the M&A market moving forward? Will there be a secondary round now in place for Wiz at $23BN? 2. Crowdstrike: WTF Happens from Here: Did Crowdstrike manage the crisis in the right way? What would Jason have done differently? What is the bull case for Crowdstrike moving forward from this point? What are the bear case for the company? Could this snowball and be the end? What will this do to company requirements on having single point of failure solutions? Where will the market cap of Crowdstrike be at the end of 2024? 3. LegalTech: Show Me the Money: $1BN in a Single Day: Clio announced a $900M round at a $3BN valuation. How does Jason analyse this? What does Jason make of Harvey's $100M raise at a $1.5BN valuation? Why does Jason think 2025 will be the year for AI parity? Why will we see the majority of SaaS features be commoditised in 2025? What is the single biggest regret that Jason has in his investing career?

In an era where customer loyalty is more critical than ever, retailers are shifting their focus from transactional efficiency to interactive engagement across channels, with generative AI spearheading much of the change. So Omni Talk is pleased to announce that Michael Klein, Talkdesk's Director of Retail Product Marketing, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explore the future of retail CX, and, specifically, how retailers should prioritize it and attack it head on. Collectively the three of them went deep on: - The shift from transactional efficiency to interactive engagement - Strategies for integrating new technologies and enabling talented staff - The expanding ecosystem of customer service roles - The critical importance of unifying customer data across all touchpoints - Practical insights and lessons learned from leading retailers It's the perfect conversation for retail executives, technology enthusiasts, and anyone interested in the evolving landscape of retail operations and customer engagement. Music by hooksounds.com *Sponsored Content*

Jason Lemkin is one of the OG SaaS investors with all of his first five investments turning into unicorns with Pipedrive, Algolia, Talkdesk, Salesloft and RevenueCat all in his portfolio. SaaStr is the largest global community in SaaS and he has taught a generation the fundamentals of SaaS on saastr.com. In Our First Ever Episode of This Week in SaaS 1. PluralSight Goes to Zero: WTF happened to PluralSight? How did it go from $3.5BN to $0? Will this have a wider impact on the willingness of PE to buy tech companies? Who are the next contenders to go from hero to zero? Zendesk? Anaplan? Will this generation of PE funds be let off by their LPs for a poor vintage? 2. Salesforce's Worst Stock Market Drop Since 2004 + Mongo Takes a 23% Hit: Why did Salesforce lose $50BN of market cap in a single day? Is the same true for MongoDB taking a 23% hit in one day? What does it mean when the new normal is these once hyper-growth companies now growing only 6% per annum? 3. The Settlers into Slow Growth: Why does Jason believe that Dropbox and Box have both settled into a world of slow growth? What happens to Twilio from here in a world post Jeff Lawson? What happens to Retool from this point on? Would Jason be a buyer of Notion at $10BN? 4. Venture Capital is Broken: Why does Jason believe that we need to see a relation of public multiples for the math in venture capital to work again? Why does Jason believe that the way we mark portfolios with TVPI leads to corrupt and bad behaviour? How does Jason think we will solve the problem of liquidity with IPOs being shut, M&A being out of the window and now PE being a doubt as the source of buyers?

Jason Lemkin is one of the OG SaaS investors with all of his first five investments turning into unicorns with Pipedrive, Algolia, Talkdesk, Salesloft and RevenueCat all in his portfolio. SaaStr is the largest global community in SaaS and he has taught a generation the fundamentals of SaaS on saastr.com. In Today's Episode with Jason Lemkin We Discuss: 1. Growth Rates and Churn Rates: Average/Good/Great: What is a growth rate that would excite Jason in a SaaS company? What is average? What levels of churn would worry Jason to see? What would excite him to see? What does Jason never tolerate when it comes to either growth rate or retention? 2. What Founder Combination Always Wins: Why does Jason believe you cannot lose money on a CEO salesperson and a technical CTO founding partnership? Why does Jason always meet the CTO for a second meeting in the diligence process? What questions does he ask? What do the best CTOs do or say? Why does Jason always want to sell his shares when the founders want to sell? Why does Jason believe that a company is never the same when the founders leave? 3. WTF is Happening in the World of VC: Why does Jason believe that pricing is worse than it has ever been in venture? Why does Jason believe that traditional seed VC is systemically broken? Why are companies getting stuffed with more cash than ever before? What does Jason know now about dilution that he wishes he had known when he started? Why does Jason believe that you should always recycle everything? 4. WTF is Happening in PE and Later Stage Markets: What happens to all the overpriced acquisitions like Zendesk and Salesloft where private equity way overpaid for them, they have no growth and no product innovation? What happens to the generation of public companies like Box, Dropbox and Twilio, all with low growth and little product innovation in the single-digit market caps? Why does Jason believe that Klaviyo is the most undervalued public company today? What does Jason believe will happen to Anaplan with Pigment eating their lunch?

Summary In this episode of "Building Elite Sales Teams," Lucas Price interviews Justin Otley, VP of Global Sales Development at Talkdesk. They discuss the misconception that outbound is dead and how the tactics for successful outbound have evolved. Justin emphasizes the importance of relevance over personalization and the power of phone calls in prospecting. He also shares insights on building a high-performing sales development organization, including the value of career paths and aligning with leadership teams. If you're looking to optimize your outbound strategy and develop a world-class sales development team, this episode is a must-listen.Take Aways Cold calling remains a vital component of successful outbound strategies, with social media and email following in importance.Campaigns targeting outbound sales should focus on Persona mastery over product knowledge for more significant impact.The modern outbound sales process involves integrating below-the-line contacts to gather intel and upwardly influence decision-makers.Developing internal talent pathways is crucial, ensuring that SDRs are motivated and have clear career progression opportunities.Metrics and coachability are used to evaluate potential hires, emphasizing the need for resilience and fast application of feedback during recruitment.Learn More: https://www.yardstick.team/Connect with Lucas Price: linkedin.com/in/lucasprice1Connect with Dr. Jim: linkedin.com/in/drjimkConnect with Justin Otley: linkedin.com/in/justinotleyMentioned in this episode:BEST Outro

On this episode of Beyond The Sales Floor, Morgan sits down with Justin Otley, VP of Global Sales Development at Talkdesk. If there's one thing you should takeaway from this episode, is that the key to scaling your outbound model, doesn't start with product messaging. Instead it starts with the persona. Plus, Justin shares how he's been using ChatGPT to create a buyer matrix within different personas too! Tune in for all the insights.

After working with global companies, Nick Gerostathos got into the venture capital and private equity game, helping companies on the road to going public. Today he's the Chief Accounting Officer and Corporate Controller at Talkdesk. Catherine Tsai and Josh Gertsch ask him about challenges facing private companies.

Today, we have Christine Tsai with us.Christine is the CEO and Founding Partner at 500 Global, a multi-stage venture firm in Silicon Valley with $2.4B in AUM, which has backed 2,900 companies operating in 80+ countries. 500 has invested in 35+ companies valued at over $1 billion and 160+ companies valued at over $100 million (including private, public, and exited companies)³.This includes companies like Canva, Talkdesk, Grab, Lucidchart, eFishery, Credit Karma, Intercom, Twilio, Sendgrid, and more.Go to eu.vc for our core learnings and the full video interview

Brendon Cassidy is one of the OG of enterprise sales of the last decade, having advised the likes of Gong.io, Pipedrive, Showpad. Previously Brendon was first Head of Sales at LinkedIn and VP of Sales at Talkdesk. In Today's Episode with Brendon Cassidy We Discuss: 1. From Recruiter to Sales OG and Linkedin's First Head of Sales: How did recruiting prepare Brendon for a career in sales? What impact did the dot-com bubble burst have on his early career? What does Brendon know now that he wishes he had known when he started his career in sales? 2. The Sales Playbook and Hiring The Team: How does Brendon define the "sales playbook"? Should the founder be the one to create and execute V1 of the playbook? Should the first sales hire be a rep or a sales leader? When is the right time to make that all-important first sales hire?  3. Why Discovery and Outbound Are Broken Today: Why does Brendon feel discovery is useless in today's sales process? Why does Brendon believe outbound will move under the marketing function? How does AI change the world of outbound sales? Why will no great sales leaders join a company that doesn't have an inbound machine? 4. How to Master Onboarding and Increase Sales Performance: What is the right way to onboard new sales reps? How quickly do you know if a sales rep is not good? What are the signs? What is the right way to measure the effectiveness of sales teams today? What are the biggest mistakes founders make in onboarding sales teams?

Today's guest had devoted his career to mastering the craft of sales development. Justin Otley is the VP of Global Sales Development at Talkdesk. Justin joins Host Matt Benelli to discuss why sales leaders should be focused on their team's fundamentals rather than their tech stack, how to use an Issue Diagnosis Framework when coaching sellers, and why it's imperative to show SDRs that there is a path forward.Takeaways:Spending time on mastering the fundamentals of the sales process can yield better results than depending on a fancy tech stack. If your team is not coached and trained effectively, no technological aid can help achieve the desired sales goals.Don't let your sales team become over-dependent on sales engagement platforms. While a sales engagement platform can be a helpful tool, it should not replace mastering the basics of sales and a hands-on, detailed approach. It's essential to address any performance issues as early as possible. Being proactive in providing coaching or improvement plans can help improve the SDR's performance before it negatively impacts the overall sales goals.The most successful SDRs exhibit resourcefulness and curiosity, leveraging these traits to deliver results while maintaining a tenacious focus on personal and professional development.It's critical to develop a well-thought-out career path for SDRs. This includes providing opportunities for internal promotion when they master their role and preparing SDRs for their next role within the organization.Having the right people on your team is essential for success. This includes hiring individuals who align with your company culture and possess the tenacity to achieve goals without making excuses. A multi-pronged approach leveraging phone calls, emails, and social media outreach can set SDR teams up for success. Despite the increasing popularity of online channels, phone calls are still vital for effective outreach.Quote of the Show:“AI is going to replace lazy sellers, lazy SDRs, right? Those who are not willing to put in the work and make it a good experience for their prospect or customer. Those are the ones that are going to, unfortunately, pay the consequences.” - Justin OtleyLinks:Twitter: [guest's Twitter]LinkedIn: https://www.linkedin.com/in/justinotley/ Website: https://www.talkdesk.com/ Shoutouts:Kyle Coleman: https://www.linkedin.com/in/kyletcoleman/ Kevin Dorsey: https://www.linkedin.com/in/kddorsey3/ Ways to Tune In:Spotify: https://open.spotify.com/show/0Yb1wPzUxyrfR0Dx35ym1A Apple Podcasts: https://podcasts.apple.com/us/podcast/coach2scale-how-modern-leaders-build-a-coaching-culture/id1699901434 Amazon Music: https://music.amazon.com/podcasts/fd188af6-7c17-4b2e-a0b2-196ecd6fdf77 Podchaser: https://www.podchaser.com/podcasts/coach2scale-how-modern-leaders-5419703 YouTube: https://www.youtube.com/@Coach2Scale CoachEm™ is the first Coaching Execution Platform that integrates deep learning technology to proactively analyze patterns, highlight the "why" behind the data with root causes, and identify the actions that will ultimately improve business results going forward.  These practical coaching recommendations for managers will help their teams drive more deals, bigger deals, faster deals and loyal customers. Built with decades of go-to-market experience, world-renowned data scientists and advanced causal AI/ML technology, CoachEm™ leverages your existing tech stack to increase rep productivity, increase retention, and replicate best practices across your team.Learn more at coachem.io

This week's episode features Patrick Hudgins. Patrick is the former CEO of a RevOps company that he helped bootstrap and was formerly a sales leader at companies such as Talkdesk. You can connect with Patrick at https://www.linkedin.com/in/patrickhudgins This episode is brought to you with the support of Netsuite and Montpac. --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support

Matthew chats with Patty Hayward, General Manager of Healthcare and Life Sciences at Talkdesk. The two discuss healthcare's current problem areas, how patient empowerment can help turn the tide and how AI can address call center challenges. 

Automation, empowerment, and illumination – those are the three words we would use to describe GenAI's impact on retail customer service in 2024 and beyond. So Omni Talk is pleased to announce that Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide their expert opinions on how retailers and brands should approach the application of GenAI to customer service. Collectively the four of them went deep on: - Talkdesk's latest research findings on customer service and Generative AI - Whom GenAI will impact the most – the retailer, the customer, or the service agent? - Where we can expect GenAI to find its most immediate applications within retail and brand customer service operations - And, perhaps most importantly, what, if any, roadblocks retailers face in adopting GenAI and how they can overcome them *Sponsored Content*

We're thrilled to be celebrating one of our most popular episodes. This episode really captured the attention of our listeners, and we couldn't be happier to revisit it and share it with new listeners too!As the first U.S. employee at Talkdesk, Shauna initially helped scale Talkdesk's Marketing team, infrastructure, and activities from the ground up. In 2016 she was tapped to build Talkdesk's Talent Acquisition function and since then has helped to scale Talkdesk to over 1,500 employees in 20 countries globally and to achieve a $10B+ valuation. Shauna shares how her background in Marketing, doctorate in Clinical Psychology, and her Strategic Advisory role with Stanford's School of Medicine, has influenced her development on People and Talent theory and execution.You don't want to miss this one! 0:46 Shauna Geraghty's background 7:04 Quality over quantity in hiring 8:27 Optimizing quality of hire13:30 How to coach hiring managers16:59 Ideal candidate profile comparison to ideal customer profile22:45 Predictive validity of the algorithm26:03 Performance measurement and alignment in hiring31:25 Improve hiring and performance reviews33:02 V2M2: vision, value, methods, and metrics39:22 The magic number metric: candidate quality score multiply it by candidate difficulty score Thank you to our sponsor, SecureVision, for making this show possible! Our host James Mackey Follow us:https://www.linkedin.com/company/82436841/#1 Rated Embedded Recruitment Firm on G2!https://www.g2.com/products/securevision/reviewsThanks for listening!

Host Matt Fisher is joined by Patty Hayward, GM of Healthcare at Talkdesk. They discuss taking lab science approach to solving issues in healthcare delivery; defining patient experience from outside a facility perspective; using new terms to reframe discussions and perspectives; impact of retail care growth; tackling burnout by reducing burdensome tasks. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

In this episode we wanted to put together for our listeners some of the best of our innovations in talent and culture chats.  Shauna Geraghty, SVP & Global Head of People & Talent at Talkdesk, will share invaluable insights on optimizing the quality of hire. Debbie Shotwell, CPO at Stack Overflow, will delve into the secrets of developing a strong and vibrant company culture. Gianna Driver, CHRO at Exabeam, will challenge traditional notions of 'culture fit' and explore how embracing 'culture add' can ignite innovation within your organization. 1:15 Shauna Geraghty, SVP & Global Head of People & Talent at Talkdesk - Optimizing the quality of hire9:18 Debbie Shotwell, CPO at Stack Overflow - Employee well-being and onboarding process15:03 Gianna Driver, CHRO at Exabeam - Shifting culture fit to culture add Thank you to our sponsor, SecureVision, for making this show possible! Our host James Mackey Follow us:https://www.linkedin.com/company/82436841/#1 Rated Embedded Recruitment Firm on G2!https://www.g2.com/products/securevision/reviewsThanks for listening!

Deven Parekh is a Managing Director at Insight Partners, one of the leading investing franchises of the last 25 years. Deven has made more than 90 investments since joining in 2000 including in the likes of Twitter, Alibaba, JD.com, Chargebee and Automattic (WordPress) to name a few.   Woody Marshall is a General Partner @ TCV, one of the most successful growth funds of the last decade with a portfolio including the likes of Facebook, AirBnB, Spotify, LinkedIn and many more incredible companies. Jason Lemkin is the Founder @ SaaStr one of the best-performing early-stage venture funds focused on SaaS. In the past, Jason has led investments in Algolia, Pipedrive, Salesloft, TalkDesk, and RevenueCat to name a few.  In Today's Episode We Discuss: 1. The Growth Landscape Overview: Is growth dead? Are any growth deals getting done? How has the price changed for growth deals that are getting done? Which type of growth companies will vs will not be able to raise? What happens to all of the growth companies with $300-$500M in cash but little revenue? 2. The Great Reset: Valuations Need to Change: Why should companies be actively resetting their valuations? What are the benefits? What will happen between VCs and LPs when there is no incentive for VCs to reset their portfolio valuations when they need to go out and raise from those same LPs? Structure is often part of these valuation resets, is structure to rounds always bad? When is it good? What type of structure is acceptable vs unacceptable? 3. Are the Public Markets Creeping Open: Should we take comfort from ARM, Instacart and Klaviyo and assume the public markets are going to open again? If not, what will cause them to open? How should we analyze the performance of the IPOs above? Many have been negative, are they right to suggest this is not the response we wanted? Why does Woody believe, like Instacart taking a 75% discount to their last round, we should have more and more companies go public at discounts to their last private round? 4. Late Stage Growth is Dead and Revenue Multiples: Why is late-stage growth dead? How long do we think this will last? How should we assess revenue multiples today? New normal? Same as always? How will revenue multiples look in 12 months from now? How should we analyse the large late stage growth rounds for hyped AI companies? What happens there?

Eric Paley is the Managing Partner at Founder Collective, one of the world's most successful seed funds with investments in the likes of Uber, The Trade Desk, Coupang and Airtable. Mike Maples is one of the OGs of seed investing. As the Co-Founder of Floodgate, he has backed the likes of Twitch, Okta, Lyft, Twitter and more. Jason Lemkin is the Founder @ SaaStr one of the best-performing early-stage venture funds with a portfolio including Algolia, Pipedrive, Salesloft, TalkDesk, and RevenueCat to name a few. In Today's Episode on Is the Venture Model Broken? : Is the classic seed model dead? Can seed funds play in a world of $25M valuations? Why is having a firm grasp of the present the best thing an early-stage investor can have? Why does Mike Maples believe no company with true product-market-fit has ever failed? Why does Eric Paley believe "go faster" is the worst startup advice? Why does Mike Maples believe there is a direct relationship between price and risk? Why does Mike Maples believe that outliers by their very nature are lower priced? Why does Eric Paley not focus on ownership? Why can it be dangerous? What are the biggest risks for founders raising at valuations that are too high? Why does Eric Paley believe we will have the biggest chasm between TVPI and DPI in the prior vintage of venture capital returns? Why does Eric believe the majority of SPACs were BS and great companies can always go public? Why does Jason believe that if multiples do not reflate, the venture model is broken? Why does Jason believe we will see the biggest hiring spree in tech next year? How has illiquidity allowed Eric Paley to make some of the best investment decisions? What is Mike Maples biggest lesson from selling Twitter stock early at $1BN?

This Week's Guest is Lou Petrossi, founder and CEO of Inside Scale. Lou started in tech as an SDR with GoodData, then built outbound functions for Showpad (5th US employee) and Talkdesk (7th US employee) before founding InsideScale. Lou's supported sales development build-outs at 65+ startups to date, including Gong, Front, SaaStr, and Clearbit - all while leading InsideScale's GTM functions. This week's episode is brought to you by Bambee, learn more at Bambee.com/scale --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support

Jason Lemkin is the Founder @ SaaStr one of the best-performing early-stage venture funds focused on SaaS. In the past, Jason has led investments in Algolia, Pipedrive, Salesloft, TalkDesk, and RevenueCat to name a few. Prior to SaaStr, Jason was an entrepreneur, selling EchoSign to Adobe for $100M where it is now a $250M ARR product. Rick Zullo is the Co-Founder and General Partner at Equal Ventures. Prior to co-founding Equal Ventures, Rick was an investor at Lightbank, Prior to Lightbank, Rick worked with investment firms Foundation Capital, Bowery Capital, and Lightview Capital. In Today's Episode We Discuss: 1. Why Venture Capital Needs It's Jerry Maguire Moment: Why does Rick believe that VC needs it's "Jerry Maguire" moment? What needs to change? What needs to stay the same? Why does Jason believe we will see even more mega funds in 2024 and 2025? 2. Unicorns are So 2019: Why does Jason believe that "unicorn investing is mostly dead for bigger funds and none of them are looking for a $1BN outcome anymore?" Why does Rick believe that multi-stage fund investing at seed simply does not make sense? What does Rick believe many founders need to know when they take multi-stage money at seed? Of the over 1,000 unicorns created over the last few years, how many of them do Rick and Jason feel are actually unicorns today? 3. Efficiency and Growth: We Need it All: Why does Jason believe, as a founder you should be embarrassed if you ever had a RIF (reduction in force)? Last year many founders got a pass on growth as they were more efficient. Is that pass over? Do they need to get back to growth? What is the single biggest reason that companies do not scale from seed to Series A? What happens to the many companies with years of runway but no product-market-fit? Are we entering a new age of efficient company building or will we go back to high burn environments and excessive spending? 4. Entering the World of LPs: If Jason and Rick were to advise LPs today on how much to discount the value of their venture books, what advice would they give? How have markups completely corrupted the venture ecosystem? How does LPs being incentivized by paper-marks make the industry even more screwed? What are the single biggest misalignments between GP and LP?

This episode is brought to you by Netsuite.com/scale Today's guest is my good friend, Brendon Cassidy. Brendon graduated from Saint Mary's College of California, started his career in Recruiting, and then transitioned into sales where he eventually landed himself at LinkedIn in 2005 as employee #15, and LinkedIn's first ever Head of Sales. Brendon's next move was one that would change his life forever. He went to work for Jason Lemkin as the VP Sales at Echosign, which was eventually acquired by Adobe for an estimated $400 million. After Echosign Brendon went on to be the VP Sales at Talkdesk, now valued at over $3 billion. Then started his own consulting firm, Cassidy Ventures, where he helped found Gong,, and most recently co-founded CoSell.io where he works as the Co-CEO. He's a frequent speaker at SaaStr and other large sales events. This is his story. This episode is brought to you by ⁠Netsuite.com/scale⁠ --- Support this podcast: https://podcasters.spotify.com/pod/show/uncharted1/support

Gadi Shamia is joined by Talkdesk founder, Tiago Paiva, to discuss how technology is changing contact centers and customer service agents. Hear how the industry has changed since Talkdesk was founded in 2011.

Sam Lessin is a Co-Founder and Partner @ Slow Ventures with a portfolio including the likes of Airtable, Robinhood, Slack, Solana, PillPack and many more unicorn companies. Prior to Slow, Sam was a VP Product at Facebook having sold his company to Meta. Frank Rotman is a founding partner of QED Investors, one of the leading fintech-focused venture firms investing today with a portfolio including the likes of Klarna, Kavak, Quinto Andar, Credit Karma and more. As for Frank, prior to QED, Frank was one of the earliest analysts hired into Capital One and spent almost 13 years there helping build many of the company's business units and operational areas.  Jason Lemkin is the Founder @ SaaStr one of the best-performing early-stage venture funds focused on SaaS. In the past, Jason has led investments in Algolia, Pipedrive, Salesloft, TalkDesk, and RevenueCat to name a few. Prior to SaaStr, Jason was an entrepreneur, selling EchoSign to Adobe for $100M where it is now a $250M ARR product. In Today's Discussion on Why Seed is Broken We Discuss: 1. The Seed Model Was Broken and What Comes Now: Why does Sam Lessin believe the model for seed of a "factory line" was broken? What does he believe will replace it? Why does Jason Lemkin argue that this might not be the case for SaaS and enterprise? 2. Round Construction: YC, Multi-Stage Funds and Party Rounds: Why does Sam Lessin believe we have seen the end of party rounds? Why does Jason Lemkin disagree and we will see more than ever? Why does Sam Lessin believe the factory model of YC churning out companies is over? Where does Jason Lemkin believe the value lies in the YC model? Will the multi-stage funds remain in seed? How has their entrance and deployment changed the seed market? 3. VC Value Add at Seed: Is it BS? Why does Jason believe all talent arms in venture firms have failed? Why does Sam believe that no VCs provide value? Do the best founders really need help? Why do Jason and Sam disagree? 4. What Happens Now: Why does Jason believe that every manager can write off their fund from 2021? Who will be the winners in seed in the next 10 years? Why does Sam believe if you want to bet on AI, just bet on Meta or Microsoft? What will happen to the many companies with no PMF but 10 years of runway?

Jason Lemkin is the Founder @ SaaStr one of the best-performing early-stage venture funds focused on SaaS. In the past, Jason has led investments in Algolia, Pipedrive, Salesloft, TalkDesk, and RevenueCat to name a few. Prior to SaaStr, Jason was an entrepreneur, selling EchoSign to Adobe for $100M where it is now a $250M ARR product. In Today's Episode with Jason Lemkin We Discuss: 1. WTF is Happening At Seed Right Now: Why does Jason believe seed is more active than ever? Is the pricing of seed rounds impacted since the downturn? Why does Jason believe it is not only not the end of party rounds but just the beginning of them? Why does Jason believe you cannot fail if you have $1M in ARR and an amazing founder? Why does Jason believe that seed investors cannot participate in "hot seed rounds" anymore? 2. Is Series A a Dead Zone: How does Jason analyze the Series A and B environment today? What has changed in what investors expect and want to see in potential Series A and B investments? What happens to the many companies who raised pre-emptive Series As and have 10 years of runway but no product-market fit? Why does Jason believe founders should offer to give the money back when it is not working? What happens to the Series A and B market in the next 18 months? When does it come back? 3. Growth: People are Too Negative! Why does Jason believe that growth is more active than many are giving credit for? What are the ARR benchmarks required to get a good growth round term sheet today? Why does Jason believe that VC DD is a load of BS? Why does Jason believe that every VC has fraud in their portfolio? Will they come out? 4. Ring That Bell: IPOs and M&A: Why does Jason believe 2024 will be an amazing year for IPOs? Why does much of the IPO market rely on Stripe and Databricks? What is needed for an amazing 2024 IPO market? How does Jason evaluate the M&A market in 2024? Will regulation get in the way? 5. Jason Lemkin: AMA: Why does Jason Lemkin believe this generation of workers will never work hard again? What is the only way for seed funds to make money investing in serial entrepreneurs? What does Jason know now that he wishes he had known when he started investing?

Patty Hayward, General Manager, Healthcare and Life Sciences at Talkdesk, is addressing staff burnout due to the increased demand for patient support and rising patient expectations to get questions answered, appointments scheduled, and issues resolved.  Through AI, chatbots, and automation of basic tasks, staff can spend more time with patients to address complex problems. While some patients still like to talk to a live person on the phone, the use of technology allows for real-time responses to many concerns through a patient portal or contact center that has access to patient EMR including history and current medical condition. Patty explains, "People come into healthcare specifically because they want to help people. Healthcare is very personal, and so when you don't have the time and space and resources often to deliver that empathetic experience to really help people, that can lead to a real high level of burnout feeling, a lot of frustration, and you're not having that job satisfaction that you got into healthcare for." "Everyone can use Amazon. You can do the same thing here with certain aspects that are simple. So it's a matter of those low-hanging fruit, those things that are easy, getting people used to that, getting them used to being able to go to that as a first step as opposed to the phone and calling someone first." "But then also, okay, if they want to go voice, let's create chatbots that are on the phone that are voice virtual agents that allow us to have a conversation on the phone. Because sometimes it doesn't matter how many times you push people toward the computer, a lot of people are still going to call you."  @Talkdesk #Talkdesk #EmployeeBurnout #PatientJourney #ContactCenter #PatientPortal #DigitalHealth #HealthcareIT #PatientExperience #HealthcareInnovation #Healthcare #AI talkdesk.com Download the transcript here

Patty Hayward, General Manager, Healthcare and Life Sciences at Talkdesk, is addressing staff burnout due to the increased demand for patient support and rising patient expectations to get questions answered, appointments scheduled, and issues resolved.  Through AI, chatbots, and automation of basic tasks, staff can spend more time with patients to address complex problems. While some patients still like to talk to a live person on the phone, the use of technology allows for real-time responses to many concerns through a patient portal or contact center that has access to patient EMR including history and current medical condition. Patty explains, "People come into healthcare specifically because they want to help people. Healthcare is very personal, and so when you don't have the time and space and resources often to deliver that empathetic experience to really help people, that can lead to a real high level of burnout feeling, a lot of frustration, and you're not having that job satisfaction that you got into healthcare for." "Everyone can use Amazon. You can do the same thing here with certain aspects that are simple. So it's a matter of those low-hanging fruit, those things that are easy, getting people used to that, getting them used to being able to go to that as a first step as opposed to the phone and calling someone first." "But then also, okay, if they want to go voice, let's create chatbots that are on the phone that are voice virtual agents that allow us to have a conversation on the phone. Because sometimes it doesn't matter how many times you push people toward the computer, a lot of people are still going to call you."  @Talkdesk #Talkdesk #EmployeeBurnout #PatientJourney #ContactCenter #PatientPortal #DigitalHealth #HealthcareIT #PatientExperience #HealthcareInnovation #Healthcare #AI talkdesk.com Listen to the podcast here

David York, a founder and managing director of Top Tier Capital Partners, provides invaluable insights into the intricacies of fund of funds (FOF). Delving into the dynamic nature of FOFs within the venture capital ecosystem, he sheds light on three distinct methods of investing in venture capital. Furthermore, David offers a comprehensive overview of his meticulous evaluation process for VC firms, highlighting the formidable challenges that investors encounter when selecting the most promising ventures.In this episode, you'll learn:[6:47] 3 ways of how to become ‘the money behind the money'.[11:05] Why is it difficult to evaluate VC firms?[20:35] What goes into starting a VC firm? What are the benefits of using FOFs in your VC journey?[26:00] Missing opportunities, how to handle NOs as a VC, and the importance of relationships in venture capital.[28:44] Future of venture capital: will venture capital become a more attractive asset class?The non-profit organization that David is passionate about: NESsTAbout David YorkDavid York is a founder & Managing director at Top Tier Capital Partners. He leads the Corporate Development team and is responsible for the management, development & growth of the firm's offerings, and is a member of the Investment and Management Committees at the firm. David has 30+ years of industry knowledge and networks, which uniquely equip him to be a liaison and international ambassador not only for Top Tier's brand, but also the broader venture community. Previously, he led the fund of funds business at Paul Capital Partners, before spinning it out and founding Top Tier. Prior to Paul Capital, he spent seventeen years on Wall Street running various trading desks.David is also a board member in various for-profit and nonprofit organizations. He's on the Board of Directors of NESsT, a 23-year-old Social Development Enterprise and Impact Investing non-profit investment firm focused on the development of social entrepreneurs in Central European and Latin American countries.About Top Tier Capital PartnersTop Tier Capital Partners is a venture capital specialist managing niche-focused funds of funds, secondaries, and co-investment strategies. The firm makes primary and secondary investments in venture capital funds and co-invests in select portfolio companies.Top Tier's history is marked with investments in renowned VC firms such as Kleiner Perkins, Andreessen Horowitz, Atlas Ventures, Abingworth, Initialized, Accel, and A.Capital Ventures, and its current portfolio companies include Paro, Prime Roots, Plus One Robotics, Komprise, Career Karma, Talkdesk, LaunchDarkly, among many others.Subscribe to our podcast and stay tuned for our next episode. Follow Us:  Twitter | Linkedin | Instagram | Facebook

This is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Sara Ramlo Larsen of Wolters Kluwer Health, Simon Schaffer-Goldman of Case Paper, Kathie Johnson of Talkdesk, Hope Scibal of Tria Federal, Carlos Carvajal of Q2, Bernd Leger of Cornerstone OnDemand, and Kevin Briody of Edmentum. To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you're a B2B CMO, check out our thriving community: https://cmohuddles.com/​​

This episode's Community Champion Sponsor is Catalyst. To virtually tour Catalyst and claim your space on campus, or host an upcoming event: CLICK HERE---Episode Overview: During this episode, I spend time with Patty Hayward, GM of healthcare and life sciences at Talkdesk, as she shares her expertise in personalized patient experiences and the pivotal role of technology in achieving them. While together, Patty outlines how Talkdesk's cloud-based contact center technology revolutionizes patient care by seamlessly connecting communication channels and enhancing interactions. Additionally, Patty sheds light on Talkdesk's collaboration with Memorial Health Care during the pandemic, showcasing their rapid scaling and innovation to deliver exceptional value to their end users. Join us for this important conversation as we explore the challenges faced by the healthcare industry, such as technology adoption and change fatigue, and how Patty and her team at Talkdesk are dedicated to personalizing healthcare. Let's go! Episode Highlights:Patty's career path and eventual leadership role at TalkdeskThe importance of personalized patient experiences and Talkdesk's cloud-based contact center technologyChallenges faced by the healthcare industry during the pandemic and the role of technology in adapting to virtual careTalkdesk's personalized product for healthcare, integrating with EMR and automating manual processesThe transformative potential of Generative AI in healthcare and the importance of smartly consuming technology About our Guest: Patty Hayward, GM of healthcare and life sciences at Talkdesk, has over a quarter century of industry strategy experience, including at organizations such as McKesson, Medicity, and Humedica. She is an expert in HIE, population health, pharmacy, process redesign for healthcare systems, and increasing access to patient information.Links Supporting This Episode:Talkdesk Website: CLICK HEREPatty Hayward LinkedIn page: CLICK HERETalkdesk Twitter page: CLICK HERE Mike Biselli LinkedIn page: CLICK HEREMike Biselli Twitter page: CLICK HEREVisit our website: CLICK HERESubscribe to newsletter: CLICK HEREGuest nomination form: CLICK HERE

In this week's episode of CRO Confidential, host Sam Blond wraps up the founder-led sales series with one of the most accomplished sales leaders in the world, Ben Cassidy.  Cassidy was Blond's VP of Sales at Echosign and, before that, was one of the first sales leaders at LinkedIn. Post-Echosign, he was the first sales leader at Talkdesk, valued at $10+B. Cassidy is now a co-founder at CoSell, a.k.a. the relationship platform designed to organize your intro efforts.  The point of CRO Confidential is to help startups acquire customers, and Cassidy provides a unique perspective on founder-led sales as a current founder and highly talented sales leader.  So what secrets has Cassidy learned over the past decades of building businesses and acquiring customers?  Let's find out.  Watch the video: https://youtu.be/3m5s7tskuB4   ***** SaaStr Europa is back! And this time, we're heading to London for 2 fun-filled days of content, networking, and SaaS. Join us June 6th and 7th for SaaStr Europa 2023. Use code FAVE100 for $100 off tickets at saastrlondon.com.   ***** Want to join the SaaStr community? We're the

The question is: "are VCs still investing?". Today we are joined by Jason Lemkin; one of the OGs of SaaS of the last decade. As the Founder of SaaStr, he has inspired more SaaS founders than one can imagine building “The World's Largest Community for Business Software.” Jason also invests out of the $100M SaaStr Fund and in the past Jason has led rounds into TalkDesk, Pipedrive, Algolia, Gorgias, Salesloft, and many more incredible companies. Prior to founding SaaStr, Jason was the Co-Founder of Echosign, an early e-signature business, funded by Emergence Capital and that was acquired by Adobe for $100M. In Today's Episode on "Are VCs' Still Investing" We Discuss: 1. What Does it Take To Get Funded Today: Early-Stage: How has what VCs want in early-stage investments changed in this new environment? Should startups prioritize growth? Profitability? Capital efficiency? How long a runway is sufficient enough for founders to feel comfortable? Why does Jason believe most founders are still deluded that they are fundable? Growth Stage Companies: Is the growth stage totally dead? What will we see happen to all the companies that raised $50M+ at large valuations that have very little revenue? Why does Jason believe that any operator who joined a $BN company in the past few years will not make any money on their equity? What should they do now? Will we start to see down rounds and structured rounds at the growth stage? If so, when? Public Markets: Why does Jason believe this is a time unlike any he has seen before? Are we in full recession now in Jason's mind? In Dec 2023, will this be better or worse? Which are the most under-priced assets in the public markets today? Why does Jason believe VCs investing in public markets are losers? 2. Micro Funds Will Be Decimated and LP Behaviour in 2023 Why does Jason believe that micro-funds in 2023 will be decimated and unable to raise new funds? How will the majority of LPs approach new fund investments? How will LPs approach re-investing in their existing managers? How has what they need to see changed? 3. Marketing and Sales: We Need To Change Budgets and Targets How should CEOS be changing their marketing budgets in 2023? What are the single biggest mistakes CEOs are making in this downturn with regard to their marketing budget? How do sales targets need to be amended in the face of changing buying patterns? How do the best sales and marketing leaders respond to these changing budgets and targets? How do the worst respond?