Podcasts about Customer data

In this episode of the Remarkable Retail podcast, hosts Michael LeBlanc and Steve Dennis begin by dissecting the week's most important retail news, highlighting the Trump administration's UK trade deal. They discuss the more consequential negotiations with China befor examining how Chinese e-commerce giants Temu and Shein are experiencing sales drops of 17% and 23% respectively after implementing pricing changes.April's surprising 7% jump in US core retail sales indicates consumers are pulling forward purchases ahead of expected tariff impacts. The hosts discusss positive earnings news from Tapestry (Coach's parent company), which increased profit guidance despite economic uncertainty, and Warby Parker, which delivered its first profitable quarter in its history. They conclude the news segment with Skechers' unexpected $9 billion acquisition by private equity firm 3G Capital, noting that the footwear giant operates in 180 countries with 5,300 stores.The interview segment features Josh Friedman, Senior Vice President of Digital and E-commerce at Ulta Beauty. Friedman brings extensive experience from previous roles at Dell, JCPenney, and Neiman Marcus. He discusses Ulta's 35-year journey and upcoming expansion into Mexico and the Middle East, emphasizing their mission to be "all things beauty, all in one place."When asked about Ulta's success factors, Friedman points to three key elements: comprehensive brand assortment, their powerful loyalty program with 44 million members, and Ulta's collaborative company culture. Personalization is a major focus for Ulta, built on their loyalty program foundation. Friedman explains how Ulta leverages search and virtual try-on technology to help deliver relevant customer experiences. Under new CEO Kecia Steelman Ulta is recalibrating its structure and focus. Friedman shares details about their upcoming curated marketplace launch, emphasizing it will be invitation-only and focused on carefully selected beauty and wellness brands that complement their existing offerings. The marketplace will allow Ulta to test new products and extend into additional categories while maintaining quality control.  Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Data is still the principal currency for insurance businesses but as more try to leverage the value of their data for modernization and AI adoption, what issues do they face? Mike Allee, President of Universal Conversion Technologies, shares what organizations need to consider for their future. In this episode:Why understanding your data before embarking on modernization is key to successThe importance of knowing what data you can use and howHow AI adoption requires data preparedness What processes and considerations insurance entities need to consider when managing dataNEW guest feature- Declared Interests!Mike pulls back the veil of how understanding data and preparing for AI or other system modernization will help with success and allow companies to scale better and faster.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of the Shift AI Podcast, host Boaz welcomes Tony Owens, the recently appointed CEO of Amperity, a Seattle tech unicorn revolutionizing how companies leverage customer data in the age of AI. Drawing from over two decades at tech powerhouses Oracle and Salesforce, Tony shares his vision for the intersection of AI and customer data. The conversation explores how the traditional rules-based approach to customer data is being transformed by AI capabilities, enabling brands to create truly personalized experiences that fit into consumers' lives rather than interrupting them.Description:[01:30] Introduction to Tony Owens [03:09] Tony's Journey Through Oracle and Salesforce[05:18] The Amperity Story and Value Proposition[07:53] AI's Impact on Customer Data Platforms[09:38] Personalization and the Evolution of Customer Experience[16:10 ] Balancing Personalization with Privacy [18:02] Leadership in the Age of AI and Automation [21:39] Mentors and Influences in Tony's Career [25:03] The Future: 'Exciting and Uncertain'[27:29] Closing Thoughts and Future OutlookConnect with Tony OwensLinkedIn: https://www.linkedin.com/in/tony-alika-owens-a53a794Connect with Boaz AshkenazyLinkedIn: https://www.linkedin.com/in/boazashkenazy X: boazashkenazyEmail: shift@augmentedailabs.com

  In this episode, Kathryn speaks with Liz Teran, Chief Marketing Officer at Owlet Baby Care, discussing how to market to a rapidly changing addressable market with very short buying cycles. Liz shares her insights into leveraging both quantitative and qualitative data, as well as how they tweak their messaging to accommodate for different mindsets throughout the buyers' pregnancy journey. Guest Quote: “Owlet has one of the largest infant health data sets in the world. so this is really exciting. We're just getting started, but there's so many opportunities for us to use that information to, you know, empower parents further to just delight them in their product experience. For example, things we're talking about but haven't implemented yet, might be like, ‘Oh, we can see that your baby woke several times last night. It looks like you had a rough night, mom. You know, here's a Starbucks gift card on us. Have a good day.' You know, so it's not just the product pieces of like, oh, your child might be getting sick, or this, you know, key health metric has changed for them, but also just provide them a delightful brand experience as well. And I think that's really magical.”Episode Breakdown: [03:51] Alchemy Unveiled: Take the path less traveledDigging into the data often leads you down a path that differs from industry trends or traditional approaches. Make sure to leverage scrappy, intuitive data to truly understand buyer needs.  [11:09] From Nuggets to Campaign Gold: Nothing beats word-of-mouthWhen Owlet learned that 50 percent of their customers first heard of them through a friend or family member, they changed their strategy, leaning into parent stories over features. [20:02] Gold Rush! Gain Inspiration As a Consumer Sometimes, the best inspiration and way to get a pulse on the marketing industry, is to pay attention to what grabs you as as a consumer. Pull inspiration from other disciplines and keep your marketing hat on as you move through the world (and in the internet).  Links & Resources:Connect with KathrynConnect with LizLearn more about DeluxeLearn more about Owlet Baby Care

Meta finally acknowledged that Facebook has a major spam problem, Perplexity is building a browser in part to collect customer data for targeted ads, and Motorola introduced the no-frills Moto Watch Fit. It's Friday, April 25th and this is your morning tech news roundup from Engadget. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Guest post by Paul Turley, Senior Director, ServiceNow Ireland Retailers today face a unique blend of challenges and opportunities. Customers are more demanding than ever, expecting seamless, personalised shopping experiences across every channel. Securing buyer loyalty is tougher, and with the commercial landscape constantly evolving, it's crucial for retailers to unlock the true value of the customer data at their fingertips. Retailers have long sat on a goldmine of data, but artificial intelligence is the key to unlocking its full potential - helping them transition from 'analogue to digital,' and enabling retailers to both survive and thrive. The data generated by customers forms the foundation for improved customer service. AI - particularly generative AI - holds enormous potential, from resolving in-store issues to personalising the customer journey. The appetite for AI is growing, with spending outside traditional IT set to rise by 52% this year, according to global research by IBM. AI in customer service, particularly for personalised responses, is projected to grow by 236% Forward-thinking retailers are already harnessing this technology to derive value from their data and future-proof their business. While last year saw cautious experimentation, today's leading retailers are leveraging AI not just for efficiency, but to reimagine the entire retail experience, delivering better outcomes for customers Towards seamless growth Currently, retailers spend a significant amount of time dealing with inefficient, siloed systems rather than actively serving customers. These inefficiencies make resolving issues - from HR challenges to IT issues - a lengthy and frustrating process. Tackling these challenges will significantly enhance customer satisfaction and drive long-term success, ensuring employees have the right technology to deliver optimum experiences for customers. By equipping teams with effective tools, businesses can create a customer-first culture that fosters loyalty and long-term growth. Take Carrefour, for example. Operating 12,000 stores in 30 countries and serving 104 million households, Carrefour faced recurring refrigeration failures that left customers facing empty chiller cabinets. By adopting a computerised maintenance management system (CMMS) called 'Click & Repair,' Carrefour automated repair requests, routing key details like serial numbers directly to technicians and significantly accelerating resolutions. Staff can now request repairs via a mobile app, saving time, keeping shelves stocked, and ensuring maintenance is more effectively overseen for customers. Similarly, British supermarket giant Asda - operating 1,200 sites and 18 million customers - faced the challenge of creating a unified system for handling HR, IT, and a wide range of operations. Separating more than 2,500 systems from former owner Walmart, the transition dubbed 'Project Future' also enabled new workflows in Customer Service Management which saved time, freeing up employees to focus much more on delivering for customers both face-to-face and online. The company is now looking to the future with a platform built for further innovation. These cases highlight how integrated systems enable sharper customer focus and long-term growth. Going forward, AI innovations are set to have an even more dramatic impact on customer service, which will be explored in ServiceNow's Consumer Voice Report later this year. The AI difference In e-commerce, AI operates behind-the-scenes to provide smoother customer experiences, leveraging natural language processing to understand queries about warranties, accessories, and more. AI-driven product recommendations and targeted offers also help to build customer loyalty and encourage repeat visits. For agents dealing directly with customer complaints, generative AI can be so powerful. With agents often overburdened, generative AI can help them deliver rapid, effective responses by enhancing search capabilities...

Didier Mattalia, co-founder and CEO of Trust-Place, joins Alex on The Retail Podcast to explore how digital passports transform traceability and customer relationships post-purchase. Discover how luxury and premium brands across fashion, home furnishings, electronics, and mobility are leveraging digital passports to authenticate products, engage customers, and meet upcoming EU regulations on product sustainability and recyclability. Didier shares real-world examples, including partnerships with iconic brands like Ligne Roset and Isabel Marant, and offers insights into the future of product identity and data-driven retail.Episode Chapters:[00:00] Introduction: What is Product Traceability?[00:31] Meet Didier Mattalia: Co-founder & CEO of Trust-Place[01:18] How Trust-Place Creates Digital Passports for Products[02:48] European Regulation and the Role of Digital Passports[06:53] Industries Leveraging Digital Passports[07:59] Giving Identity to Luxury and Fashion Items[10:19] Case Study: Fighting Counterfeits with Ligne Roset[12:07] The Customer Journey and Digital Certification[15:36] How Brands Scale Digital Passports Implementation[16:45] Didier's Vision: The Future of Trust-Place and Digital TraceabilityShow Notes:Trust-Place: https://www.trust-place.comConnect with Didier Mattalia: LinkedIn ProfileReferenced Brands:Ligne RosetIsabel MarantAvery DennisonKey Topics: Product Authentication, Sustainability Regulations, Customer Engagement, Data-Driven RetailKeywords: Retail Innovation, Digital Passport, Traceability, Product Authentication, Sustainability, Luxury Retail, Customer Data, EU Regulations, Post-Purchase Experience

In this episode of our 'Don't Panic, It's Just Data' podcast series, Christina Stathopoulos, Founder at Dare to Data, speaks with Matthew Cawsey and Arnjah Dillard from Stibo Systems. Matthew and Arnjah explain the importance of CMDM and CXDC for maintaining positive customer engagement. Learn how to move from basic personalisation, ethically use data, leverage AI for a better customer experience. Let's transform your messy data into a competitive advantage.

In this episode we are looking at a sector where IT and tech innovation is taking efficiency to a whole new level - manufacturing.Manufacturing is in a precarious position as an industry. In the global north, growth is largely stagnant, according to those same UN statistics. Even in high-growth economies like China, it's slowing down. It's also notoriously inefficient. So, can tech help? And if so, what does that look like? Joining us to discuss is Dan Klein, an advisor on data and digital transformation with a special interest in the manufacturing sector.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. About this week's guest, Dan Klein: https://www.linkedin.com/in/dplklein/?originalSubdomain=uk Sources cited in this week's episode: UN stats on the state of global manufacturing: https://stat.unido.org/portal/storage/file/publications/qiip/World_Manufacturing_Production_2024_Q1.pdfStatista report on global manufacturing and efficiency: https://www.statista.com/outlook/io/manufacturing/worldwide Water on Mars: https://pubs.geoscienceworld.org/gsa/geology/article/52/12/939/648640/Seismic-discontinuity-in-the-Martian-crust

In this episode we are looking at a sector where IT and tech innovation is taking efficiency to a whole new level - manufacturing.Manufacturing is in a precarious position as an industry. In the global north, growth is largely stagnant, according to those same UN statistics. Even in high-growth economies like China, it's slowing down. It's also notoriously inefficient. So, can tech help? And if so, what does that look like? Joining us to discuss is Dan Klein, an advisor on data and digital transformation with a special interest in the manufacturing sector.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. About this week's guest, Dan Klein: https://www.linkedin.com/in/dplklein/?originalSubdomain=uk Sources cited in this week's episode: UN stats on the state of global manufacturing: https://stat.unido.org/portal/storage/file/publications/qiip/World_Manufacturing_Production_2024_Q1.pdfStatista report on global manufacturing and efficiency: https://www.statista.com/outlook/io/manufacturing/worldwide Water on Mars: https://pubs.geoscienceworld.org/gsa/geology/article/52/12/939/648640/Seismic-discontinuity-in-the-Martian-crust

In this episode we are looking at a sector where IT and tech innovation is taking efficiency to a whole new level - manufacturing.Manufacturing is in a precarious position as an industry. In the global north, growth is largely stagnant, according to those same UN statistics. Even in high-growth economies like China, it's slowing down. It's also notoriously inefficient. So, can tech help? And if so, what does that look like? Joining us to discuss is Dan Klein, an advisor on data and digital transformation with a special interest in the manufacturing sector.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. About this week's guest, Dan Klein: https://www.linkedin.com/in/dplklein/?originalSubdomain=uk Sources cited in this week's episode: UN stats on the state of global manufacturing: https://stat.unido.org/portal/storage/file/publications/qiip/World_Manufacturing_Production_2024_Q1.pdfStatista report on global manufacturing and efficiency: https://www.statista.com/outlook/io/manufacturing/worldwide Water on Mars: https://pubs.geoscienceworld.org/gsa/geology/article/52/12/939/648640/Seismic-discontinuity-in-the-Martian-crust

Twilio is a customer-engagement platform that combines cloud-based communications tools with contextual customer data, analytics and AI that are used by brands like Nike, Dominos and Toyota. The company is expanding beyond its historical focus on cloud-based communications platform-as-a-service software to allow its clients to more narrowly target their customer communications and increase the ROI on their marketing investment. In this episode of Tech Disruptors, Khozema Shipchandler, CEO of Twilio, speaks with Bloomberg Intelligence tech analyst John Butler about recent organizational changes intended to accelerate the company's evolution, expand its addressable market and drive higher revenue growth as it broadens its offerings.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1620: Generating high-quality leads starts with accurate customer data. Shayla Price emphasizes the importance of gathering reliable insights, refining buyer personas, and segmenting audiences to create personalized marketing strategies. By leveraging data effectively, businesses can improve conversions, build stronger customer relationships, and ultimately drive more sales. Read along with the original article(s) here: https://neilpatel.com/blog/customer-data-solution-to-lead-generation/ Quotes to ponder: "Understanding who your customers are and, in turn, what they like, will undoubtedly enable you to increase conversions and sales." "Use personas to spend more time with qualified leads, because they're the ones who are most likely to turn into those long-term customers you're looking for." "Customer data is intended to facilitate the relationship between the sales rep and the buyer." Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1620: Generating high-quality leads starts with accurate customer data. Shayla Price emphasizes the importance of gathering reliable insights, refining buyer personas, and segmenting audiences to create personalized marketing strategies. By leveraging data effectively, businesses can improve conversions, build stronger customer relationships, and ultimately drive more sales. Read along with the original article(s) here: https://neilpatel.com/blog/customer-data-solution-to-lead-generation/ Quotes to ponder: "Understanding who your customers are and, in turn, what they like, will undoubtedly enable you to increase conversions and sales." "Use personas to spend more time with qualified leads, because they're the ones who are most likely to turn into those long-term customers you're looking for." "Customer data is intended to facilitate the relationship between the sales rep and the buyer." Learn more about your ad choices. Visit megaphone.fm/adchoices

What's up everyone, today we have the pleasure of sitting down with Ana Mourão, CRM, Customer Data and CDP Advisor.About AnaAna started her career in the financial services sector before moving to field marketing and ecomm partnershipsShe then spent 5 years as a Marketing leader at 3MShe created the Experimental Marketer framework to help marketers take ownership of martech Today Ana is CRM, Customer Data and CDP Advisor working with Fortune 500 customers advising on data architecture, digital engagement and customer journeysMartech Leaders Must Become Systems ArchitectsIn theory, we all understand that martech has the potential to shape customer experiences, transform internal processes, and drive business growth. But mastering individual tools offers limited value. Ana's experimental marketer framework proposes an interesting ideat: martech professionals must evolve into systems architects who orchestrate intricate technological ecosystems while maintaining laser focus on business outcomes.The framework, born from Ana's battlefield experience, advocates for marketers to embrace technology as a force multiplier. You already understand how martech drives conversions and engagement. Now imagine wielding that same power to revolutionize marketing operations, break down departmental barriers, and create seamless workflows that amplify team performance. This systems-level thinking separates strategic leaders from tactical operators.Marketing technologists possess unique insights into customer engagement processes, campaign execution, and performance optimization. The framework pushes you to leverage this knowledge beyond traditional boundaries. Step into cross-functional conversations with authority. Guide IT and operations teams toward solutions that serve marketing's mission while improving organizational efficiency. Your perspective proves invaluable in bridging the gap between technical capabilities and business objectives.Consider the ripple effects of your technology decisions. Each tool implementation, integration choice, and process automation creates waves that impact multiple teams and workflows. By viewing martech as an interconnected system rather than isolated solutions, you'll spot optimization opportunities invisible to those stuck in departmental silos. This elevated perspective transforms you from a tool specialist into a strategic architect of marketing operations.Some practical applications Ana recommends:Map your martech ecosystem to identify connection points and dependenciesDocument cross-functional workflows to pinpoint friction and improvement opportunities Facilitate regular discussions between marketing, IT, and ops teamsEvaluate new tools based on their system-wide impact, not just feature listsBuild processes that scale across teams and technologiesKey takeaway: The future demands marketing technologists who think in systems, not silos. Build your strategic value by understanding how technologies interconnect, impact multiple stakeholders, and drive both customer engagement and operational excellence. Your ability to architect comprehensive solutions while maintaining big-picture perspective will determine your success in this increasingly complex landscape.Lessons from Stanley Black & Decker's Data TemplateMarketing technology demands ruthless precision in system design. When tools operate in isolation, data fragments and teams falter. Ana examines how Stanley Black & Decker, the world's largest industrial tool company, architected a unified martech ecosystem that transformed scattered tools into an integrated engine of market intelligence.Strategic Foundation & Business ContextMost B2B companies operate with dangerous blind spots between their distribution channels and end users. Ana shares how Stanley Black & Decker dismantled these barriers by architecting an integrated martech system across emerging markets. Their goal transcended basic data collection; they sought to reshape product development and go-to-market strategies through direct end-user intelligence.The system's strategic architecture spanned Latin America, Asia, Middle East, and Africa, deliberately excluding mature markets to focus on high-growth regions. This geographic scope demanded sophisticated balance between centralized control and local market agility. Rather than imposing rigid global templates, the architecture provided regional teams with dynamic frameworks for market-specific adaptation while maintaining brand integrity.Local empowerment emerged through granular control mechanisms. Teams gained the ability to modify email templates, adjust campaign elements, and launch market-specific promotions without technical dependencies. This operational autonomy accelerated time-to-market while reducing vendor reliance. A promotion in the Philippines could launch within hours instead of weeks, using pre-approved templates that maintained brand standards while accommodating local market conditions.The Tech Stack Evolution and Adding a CDPMarketing automation tools give your stack lightning-fast reflexes. They'll send emails, trigger workflows, and chase leads across channels with robotic precision. But Ana's work with Stanley Black & Decker exposed an uncomfortable truth: pure automation creates mindless action without strategic intelligence. You need a brain, not just a nervous system.The team's marketing automation platform fired off messages like clockwork. Yet it remained blind to the deeper patterns hiding in plain sight. User behaviors painted intricate stories: Anna gravitating toward e-commerce content while ignoring product launches, segments showing distinct engagement rhythms across markets. These crucial signals vanished into the void between automation triggers.The Customer Data Platform (CDP) entered as the cognitive center, not another mechanical add-on. This neural hub absorbed data streams from every market, brand, and channel. It learned to recognize behavior patterns, predict engagement paths, and surface hidden user affinities. The stack evolved from a collection of reflexes into an intelligent system capable of adapting to market-specific needs while maintaining coherent user understanding.Data Governance Through a Data TemplateData governance rarely sparks joy. Yet Ana's work at Stanley Black & Decker proved that operational elegance hides in unexpected places. A data template, speaking the CDP's native language, transformed scattered global operations into a synchronized intelligence network without strangling regional teams in process.The system worked through elegant behavioral design, not brute-force mandates. Forms matching the template's structure flowed seamlessly into unified customer profiles within 36 hours. Non-compliant data languished in digital limbo, requiring manual resurrection through tedious cross-departmental coordination. This natural selection pressure rapidly evolved team behavior from template resistance to passionate advocacy.Market dynamics morphed at quantum speed. Regional teams caught form errors before deployment. Landing pages multiplied perfectly across continents. Data streamed automatically into unified profiles while teams slept. New requirements integrated organically without breaking existing flows. Most critically, cross-market performance comparison transformed from weeks of reconciliation hell into instant insight generation.The template's adaptive properties challenged conventional governance wisdom. It maintained rigid standards while enabling local flexibility....

This episode we are joined by Hugh Stevens, UK MD of data collaboration platform LiveRamp. We discussed how retail media has developed over the years and how he has seen Liveramp create relationships with major UK retailers such as Boots and Ocado, what are the first steps a business should take when launching its own retail media network? And where he sees the biggest growth opportunities in the space over the next few years.

Thrilled to share my interview with Derek Slager, Co-founder & CTO of Amperity, on The Ravit Show at AWS re: Invent!We dove into Amperity's recently launched Customer Data Cloud and the journey behind its creation. Derek shared the inspiration for building the platform, the challenges it aims to solve, and his vision for the future of customer data platforms.Key highlights from our discussion:— The “aha” moment that led to the creation of the Customer Data Cloud— How it addresses gaps in fragmented customer data— Derek's perspective on how customer data platforms will evolve over the next decade and Amperity's role in that transformation— Advice for companies struggling to unify customer data— What makes building this product so rewardingA great discussion on tackling customer data challenges and shaping the future of data-driven decision-making.#data #ai #awsreinvent #awsreinvent2024 #reinvent2024 #newrelic #theravitshow

Host: Andrew Birmingham, Editor - CX | Martech | Ecom Two years after a Mi3 published a comprehensive analysis of the customer data market in Australia, we revisited many of the brands we spoke with to assess their progress and measure their return. Companies that have persevered are realising strong returns and extending beyond their early use cases. But it has often been a hard road to hoe. There are integration and organisational challenges to overcome - and unexpected problems such as bill shock from unanticipated quarterly charges that can run into tens and even hundreds of thousands of dollars. As to the market, it’s more competitive than ever with the number of CDP vendors active in Australia rising significantly even though the volume of tenders has largely held the line, according to industry insiders. That means competition is heating up. There are three macro trends – the rise of composable CDPs - we’ll explain that later - and greater CIO control over data infrastructure amid a backdrop of three-year software renewals rolling over and the need to accurately assess ROI for a technology that is often hard to assign direct value against. Rich McFarland from Compare Club, Courtney Gerrits from the University of Tasmania, and Cam Strachan from Southern Cross Austereo dive deeply into the detail, discussing their experience with their own CDP implementations, describing the tangible benefits gained, such as improved customer acquisition costs, enhanced communication strategies, and increased operational efficiencies…there’s a few lessons they learned along the way to boot too. See omnystudio.com/listener for privacy information.

You're either building trust or breaking it — which one are you doing?Customer experience isn't just about service. It's about trust. And most companies are getting it wrong.In this episode, Lauren Wood sits down with Michael Maoz, Senior VP of Innovation Strategy at Salesforce, to reveal what really drives customer loyalty — and why most brands sabotage themselves without even realizing it.The conversation dives into when technology enhances customer relationships versus when it erodes trust, the dangers of relying on flawed data, and why customers are willing to share 400% more information with brands they truly trust. With real-world examples and practical takeaways, this episode is a must-listen for leaders who want to transform customer experience from a transaction into a lasting relationship.From brand-killing interactions to why AI won't save you if your foundation is broken, this episode is a wake-up call for leaders who want to build authentic, lasting customer relationships. Key Moments: 00:00 Who is Michael Maoz, SVP of Innovation Strategies at Salesforce?01:52 AI in Action: Opportunities and Risks05:09 The Role of Clean Data in AI Success06:38 Practical AI Implementations and Pitfalls19:07 Building Trust with AI34:05 Simplifying Communication with Stakeholders34:28 IQ vs EQ in Business Decisions35:13 AI in B2B and B2C Contexts37:14 Automating Customer Support in Banking38:56 Emotional and Complex Interactions41:07 Experimentation and Adoption of AI45:08 Customer Journey Hacks and Channel Preferences48:58 Voice-Driven Future and AI Integration50:08 Impressive Customer Service Experience53:34 Advice for Customer Experience Leaders   –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

✔️ Sources: ► https://x.com/sesi_the_man/status/1882090495574487119?s=52&t=CKH2brGypO5fEYTgQ-EFhQ ► https://x.com/printer_gobrrr/status/1882099916765557154?s=52&t=CKH2brGypO5fEYTgQ-EFhQ ► https://x.com/ordinalswallet/status/1881773549511221483 ► https://seedsigner.com/ Timestamps: 00:00 - Intro 00:21 - Ross is free its official 00:53 - Ordinals Wallet to shutdown omg no way! 02:40 - Ledger wallet co founder kidnapped! 04:20 - can the ceo be compelled to divulge personal information on customers? 05:05 - Check out seedsigner if you are concerned over supply chain attacks 05:38 - Real motivations behind this kidnapping may be far worse than we think! 05:52 - How can this be mitigated on the individual level? 07:17 - Not all signing device manufacturers are created equal 08:22 - Summary final thoughts #Bitcoin #crypto #cryptocurrency #dailybitcoinnews The information provided by Pleb Underground ("we," "us," or "our") on Youtube.com (the "Site") our show is for general informational purposes only. All information on the show is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SHOW OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SHOW. YOUR USE OF THE SHOW AND YOUR RELIANCE ON ANY INFORMATION ON THE SHOW IS SOLELY AT YOUR OWN RISK.

This episode is sponsored by Andromeda Security. Learn more at https://www.andromedasecurity.com/idac⁠ Join Jeff and Jim on the Identity at the Center podcast as they chat with Ashish Shah, co-founder and Chief Product Officer of Andromeda Security. In this sponsored episode, Ashish dives deep into the importance of solving identity security problems, especially in cloud and SaaS environments. He explains how Andromeda's AI-powered platform focuses on both human and non-human identities, offering use case-driven solutions for security maturity. The discussion covers challenges, AI and machine learning applications, and practical insights into permissions management, risk scoring, just-in-time access, and more. Stay tuned for interesting takes on identity security and some fun recommendations for your reading/listening list. Chapters 00:00 Introduction to Identity as a Data Problem 00:41 Overview of Andromeda's Capabilities 01:27 Welcome to the Identity at the Center Podcast 02:03 Meet Ashish Shah, Co-Founder of Andromeda 02:37 The Genesis of Andromeda 03:33 Addressing Identity Security Challenges 05:29 Andromeda's Approach to Identity Security 09:44 Measuring Success with Andromeda 12:21 Andromeda's Market Position and Ideal Customers 18:35 The Rise of Non-Human Identities 28:42 Understanding Identity and Accounts in AWS 28:54 The Concept of Incarnations in Identity Management 29:42 Human and Non-Human Identities 32:13 Challenges in Authorization and Access Control 32:44 Implementing Zero Trust and Least Privilege 35:10 Role of AI and Machine Learning in Identity Management 36:21 Risk Scoring and Behavioral Analysis 39:04 Customer Data and Model Training 41:08 Explainability and Security of AI Models 46:14 Customer Influence on Model Tuning 49:03 Andromeda's Offer and Final Thoughts 51:34 Book Recommendations and Closing Remarks Connect with Ashish: https://www.linkedin.com/in/ashishbshah/ Learn more about Andromeda: https://www.andromedasecurity.com/idac⁠ Connect with us on LinkedIn: Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/ Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/ Visit the show on the web at idacpodcast.com and watch at https://www.youtube.com/@idacpodcast Keywords: Identity security, IAM, cybersecurity, artificial intelligence, AI, machine learning, ML, non-human identities, NHI, just-in-time access, JIT, IGA, privileged access management, PAM, identity threat detection and response, ITDR, cloud security, SaaS security, Andromeda Security, Ashish Shah, IDAC, Identity at the Center, Jim McDonald, Jeff Steadman

Shoot us a Text.We're wrapping up the week so we can hit NADA running. Today, we cover how GM has settled a case with the FTC about collection and selling of data collected through Onstar. Plus, EV registrations are rising amid concerns that President Trump will get rid of the IRA tax credit, and lessons learned from the 2025 National Retail Foundation Big Show.Show Notes with links:General Motors has reached a settlement with the FTC over allegations that it sold customer driving data without their consent. The FTC alleged that GM's OnStar service collected precise geolocation and driving behavior data, which was then sold to third parties, including consumer reporting agencies. GM failed to clearly disclose to consumers that it collected and sold this data.The FTC claims that GM's enrollment process for the OnStar Smart Driver feature was "confusing and misleading."GM has discontinued the Smart Driver program and ended its third-party telematics relationships with LexisNexis and Verisk.Under the settlement, GM is banned from disclosing this type of consumer data to consumer reporting agencies for five years.The company will also take steps to provide greater transparency and choice to consumers over the collection, use, and disclosure of their connected vehicle data."Respecting our customers' privacy and earning their trust is deeply important to us," GM said.Electric vehicle registrations saw a significant jump in November as consumers rushed to take advantage of automaker discounts and secure the $7,500 federal tax credit, which may be repealed under President-elect Donald Trump.EV registrations surged 21% year-over-year to 109,120 vehicles in November.Battery-electric vehicles captured 8.3% of the U.S. light-vehicle market, up from 7.4% a year earlier.Automakers, fearing a drop in EV demand if incentives are repealed, offered deep discounts and lease deals.Tesla led the market with 46,225 registrations, while GM brands saw the most growth, particularly Chevrolet.The National Retail Foundation 2025 Big Show in New York brought together tens of thousands of retail professionals to discuss the landscape of shopping, technology, and consumer behavior. Key themes included adaptability, embracing failure, and the growing role of AI-driven dynamic pricing in retail strategies.Best Buy CEO Corie Barry emphasized "adaptability over perfection," noting that retailers must balance both in-store and digital experiences to remain competitive.Amazon's Doug Herrington echoed Jeff Bezos's sentiments on learning to fail, saying, "If you get too good at avoiding failure, innovation becomes nearly impossible."Macy's CEO Tony Spring rejected the idea that department stores are dead, instead calling them a "curated marketplace" that can flex with shifting consumer demand.Target's Rick Gomez praised the resilient, resourceful, and intentional American conHosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

On today's MadTech Daily: Lloyds Ad Banned for Greenwashing; Netflix Fined over Customer Data; Temu Named UK's Most Downloaded iPhone App

Podcast Episode 229 of the Make Each Click Count Podcast features Jim Harenchar, CEO of Response Marketing Group. With over 35 years of experience, Jim's firm has been pioneering data-driven marketing across sectors like financial services, tourism, and healthcare. In this episode, they uncover how leveraging customer data can enhance marketing performance, boost engagement, and drive revenue growth. From developing proprietary ad tech solutions to transforming destination marketing strategies, Jim offers invaluable insights you won't want to miss. Let's get started!Learn more:Jim's LinkedInABOUT THE HOST:Andy Splichal is the World's Foremost Expert on Ecommerce Growth Strategies. He is the acclaimed author of the Make Each Click Count Book Series, the Founder & Managing Partner of True Online Presence, and the Founder of Make Each Click Count University. Andy was named to The Best of Los Angeles Award's Most Fascinating 100 List in both 2020 and 2021.New episodes of the Make Each Click Count Podcast, are released each Friday and can be found on Apple Podcast, iHeart Radio, iTunes, Spotify, Stitcher, Amazon Music, Google Podcasts and www.makeeachclickcount.com.

Why You Can't-Miss This EpisodeThis episode of the CX Goalkeeper Podcast dives into the fascinating world of data transformation with Michela Greco. Discover how data quality fuels insights that drive exceptional customer experiences, actionable strategies to maintain data standards, and the human touch required to create impactful outcomes. Michela shares her journey and practical tips to help businesses bridge the gap between numbers and meaningful decisions.About Michela GrecoExpert in CRM, Customer Data, and Customer Service platform implementation- Sales support- Data analysis & insights- Customer experience passionateRelevant Linkslinkedin.com/in/michela-greco-crm-04061986The Top 3 Key LearningsData Quality is Key: Accurate, complete, and consistent data is the foundation for reliable insights, actionable reports, and meaningful customer engagement.Cross-Functional Collaboration: Breaking down silos between departments ensures a unified customer view and fosters better decision-making.Continuous Monitoring and Accountability: Periodic data checks and team accountability maintain high data standards, supporting long-term system usability and trust.Chapters00:00 Introduction and Guest Presentation03:01 Core Values and Professional Journey04:30 Defining Data Quality in Customer Experience08:42 Ensuring Data Quality Over Time14:48 Extracting Insights from Data18:51 Example of Effective Data Integration21:45 Future of Customer Experience22:02 Contact Information and Closing RemarksKeywordsdata transformation, data quality, actionable insights, customer experience, CX podcast, Michela Greco, cross-functional collaboration, system usability, customer engagement, tailored experiences, unified customer view, data silos, business insights, CX GoalkeeperDid you enjoy this blog? Share your thoughts, and let us know how we can improve!Please follow and subscribe to the CX Goalkeeper Podcast:Apple Podcast: https://apple.co/3qYr4nh Spotify: https://bit.ly/3GhCGXeCXGK Thank you for being part of the CX Goalkeeper journey!

Welcome to the Retail Media Moguls podcast, hosted by Stuart Adamson and brought to you by Platform 195. In this episode, Stuart speaks with Juan Restrepo, Director of Digital and Retail Media Services at FEMSA, who reveals how they're building Latin America's most ambitious retail media network through their Retina Media platform.

In this episode we are looking at private cellular networks, a hot-topic in the networking space.In 2023, the 5G private network market was worth $2 billion. That's expected to grow to over $30 billion by 2030 (see Kaleido report below), despite 5G being unlikely to overtake 4G as the dominant private networking technology until 2027.So, why is private 5G networking such a growth area, and what could it mean for our organizations? Joining us to discuss is Richard Band, HPE's Senior Sales Director for Private Networking in Europe, the Middle East, Africa, and Latin America.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest: Richard Band: https://www.linkedin.com/in/richardband76?originalSubdomain=fr Sources cited in this week's episode:Kaleido Intelligence report into 5G Private Networks: https://kaleidointelligence.com/private-cellular-networks-annual-spend/GrandView research into 5G Private Networks: https://kaleidointelligence.com/private-cellular-networks-annual-spend/ Uranus' unusual moons: https://www.nature.com/articles/s41550-024-02389-3#:~:text=The%20inner%20three%20of%20the,present%20beneath%20their%20surfaces47%2C

In this episode we are looking at private cellular networks, a hot-topic in the networking space.In 2023, the 5G private network market was worth $2 billion. That's expected to grow to over $30 billion by 2030 (see Kaleido report below), despite 5G being unlikely to overtake 4G as the dominant private networking technology until 2027.So, why is private 5G networking such a growth area, and what could it mean for our organizations? Joining us to discuss is Richard Band, HPE's Senior Sales Director for Private Networking in Europe, the Middle East, Africa, and Latin America.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest: Richard Band: https://www.linkedin.com/in/richardband76?originalSubdomain=fr Sources cited in this week's episode:Kaleido Intelligence report into 5G Private Networks: https://kaleidointelligence.com/private-cellular-networks-annual-spend/GrandView research into 5G Private Networks: https://kaleidointelligence.com/private-cellular-networks-annual-spend/ Uranus' unusual moons: https://www.nature.com/articles/s41550-024-02389-3#:~:text=The%20inner%20three%20of%20the,present%20beneath%20their%20surfaces47%2C

In this episode we are looking at private cellular networks, a hot-topic in the networking space.In 2023, the 5G private network market was worth $2 billion. That's expected to grow to over $30 billion by 2030 (see Kaleido report below), despite 5G being unlikely to overtake 4G as the dominant private networking technology until 2027.So, why is private 5G networking such a growth area, and what could it mean for our organizations? Joining us to discuss is Richard Band, HPE's Senior Sales Director for Private Networking in Europe, the Middle East, Africa, and Latin America.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest: Richard Band: https://www.linkedin.com/in/richardband76?originalSubdomain=fr Sources cited in this week's episode:Kaleido Intelligence report into 5G Private Networks: https://kaleidointelligence.com/private-cellular-networks-annual-spend/GrandView research into 5G Private Networks: https://kaleidointelligence.com/private-cellular-networks-annual-spend/ Uranus' unusual moons: https://www.nature.com/articles/s41550-024-02389-3#:~:text=The%20inner%20three%20of%20the,present%20beneath%20their%20surfaces47%2C

“The problem today is that data is growing at a 27% compound growth rate and budgets are not. There's fundamental tension between data growth and budget” explains Cribl CEO Clint Sharp in an effort to break down how customers are struggling to get the most from their data. In this Tech Disruptors episode, Sharp sits down with Bloomberg Intelligence senior technology analyst Anurag Rana, and together the two discuss how Cribl is tackling this issue by simultaneously reducing a client's data volumes and costs. Sharp also touches on how generative AI is making its way into the picture and how this shapes the future for the company. Click here to register for our event.

News and Updates: Starlink to petition the FCC to allow 30,000 satellites to achieve Gig speeds Vast has plans to replace the International Space Station The ISS is leaking, but not a risk NASA does a crew swap, 2 still have their extended stay going Info from Old Redbox kiosk easily hacked with customer info revealed SanFran Train System plans to stop using 5 1/4 -inch disk within 10 years Poland radio station using AI “Presenters”, listeners are not happy

The Cybercrime Wire, hosted by Scott Schober, provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Listen to the podcast daily and hear it every hour on WCYB. The Cybercrime Wire is brought to you Cybercrime Magazine, Page ONE for Cybersecurity at https://cybercrimemagazine.com. • For more breaking news, visit https://cybercrimewire.com

A ransomware and extortion racket called Underground has claimed responsibility for the breach on its dark web leak site, which TechCrunch has seen. Learn more about your ad choices. Visit podcastchoices.com/adchoices

In a rapidly evolving digital world, businesses are constantly challenged to meet customer expectations. As channels multiply and data sources proliferate, many brands struggle with fragmented customer data, resulting in disjointed, inefficient communication strategies. This can lead to poor customer experiences (CX), decreased retention, and lower lifetime value (CLV). MoEngage MoEngage transforms customer engagement by …

In this special crossover episode of The Cognitive Revolution, Nathan shares an insightful conversation from the Latent.Space podcast. Swyx and Alessio interview Alistair Pullen of Cosine, creators of Genie, showcasing the cutting edge of AI automation in software engineering. Learn how Cosine achieves state-of-the-art results on the SWE-bench benchmark by implementing advanced AI techniques. This episode complements Nathan's recent discussion on AI Automation, demonstrating how far these practices can be pushed in real-world applications. Don't miss this opportunity to explore the future of AI-driven software development and its implications for businesses across industries. Check out the Latent.Space podcast here: https://www.latent.space Apply to join over 400 Founders and Execs in the Turpentine Network: https://www.turpentinenetwork.co/ SPONSORS: WorkOS: Building an enterprise-ready SaaS app? WorkOS has got you covered with easy-to-integrate APIs for SAML, SCIM, and more. Join top startups like Vercel, Perplexity, Jasper & Webflow in powering your app with WorkOS. Enjoy a free tier for up to 1M users! Start now at https://bit.ly/WorkOS-Turpentine-Network Weights & Biases Weave: Weights & Biases Weave is a lightweight AI developer toolkit designed to simplify your LLM app development. With Weave, you can trace and debug input, metadata and output with just 2 lines of code. Make real progress on your LLM development and visit the following link to get started with Weave today: https://wandb.me/cr 80,000 Hours: 80,000 Hours offers free one-on-one career advising for Cognitive Revolution listeners aiming to tackle global challenges, especially in AI. They connect high-potential individuals with experts, opportunities, and personalized career plans to maximize positive impact. Apply for a free call at https://80000hours.org/cognitiverevolution to accelerate your career and contribute to solving pressing AI-related issues. Omneky: Omneky is an omnichannel creative generation platform that lets you launch hundreds of thousands of ad iterations that actually work customized across all platforms, with a click of a button. Omneky combines generative AI and real-time advertising data. Mention "Cog Rev" for 10% off https://www.omneky.com/ CHAPTERS: (00:00:00) About the Show (00:00:22) Sponsors: WorkOS (00:01:22) About the Episode (00:04:29) Alistair and Cosine intro (00:13:50) Building the Code Retrieval Tool (00:17:36) Sponsors: Weights & Biases Weave | 80,000 Hours (00:20:15) Developing Genie and Fine-tuning Process (00:27:41) Working with Customer Data (00:30:53) Code Retrieval Challenges and Solutions (00:36:39) Sponsors: Omneky (00:37:02) Planning and Reasoning in AI Models (00:45:55) Language Support and Generalization (00:49:46) Fine-tuning Experience with OpenAI (00:52:56) Synthetic Data and Self-improvement Loop (00:55:57) Benchmarking and SWE-bench Results (01:01:47) Future Plans for Genie (01:03:02) Industry Trends and Cursor's Success (01:05:23) Calls to Action and Ideal Customers (01:08:43) Outro

Plus, Lions Gate Entertainment signs deal with AI startup to build custom tools for movie and TV production. And Google notches a win after a European court overturns a $1.7 billion antitrust fine. Danny Lewis hosts. Learn more about your ad choices. Visit megaphone.fm/adchoices

Kevin King, creator of Billion Dollar Seller Newsletter, creator of the Freedom Ticket, the #1 course for Amazon Sellers (160,000+ students), founder & host of Billion Dollar Seller Summit: Industry's most elite summit, host of the top-rated AM/PM Podcast for Amazon & E-commerce Sellers, he's a Keynote Speaker and has spoken at 100+ online and in-person conferences, he was featured on: USA Today, The Wall Street Journal, Lifestyles of the Rich & Famous & many more, has 8-figures of physical product sold and 8 figure of digital products sold online and named one of the top direct marketers by Target Marketing MagazineIn our previous podcast episode, Kevin talked about his entrepreneurial ventures and how he became the “king” of Amazon e-commerce, he also discussed his “wicked-smart” direct marketing strategies and the software tools Kevin uses to implement his genius strategies Highlight Bullets> Here's a glimpse of what you would learn…. Kevin King's concept of the Dream 100 and its significance in acknowledging and promoting individuals in the e-commerce industryThe current landscape of e-commerce, with a focus on Amazon as the dominant platform for selling physical productsThe increasing competition and challenges faced by sellers on AmazonThe evolving nature of Amazon selling and the importance of expertise in areas such as supply chain management and advertising strategiesThe challenges faced by small and medium-sized sellers in adapting to the changing dynamics of Amazon sellingThe importance of not rushing into business growth and the need to understand the basics before trying to become an expert in all areasInsights on identifying and selling to a specific target audience, understanding customer lifestyle and needs, and owning customer dataThe power of building a strong brand and leveraging marketplaces as lead magnets to drive customer acquisitionKevin King's journey of building a successful business by leveraging data and understanding his customersThe importance of understanding the target audience and creating products and content tailored to their specific needs and preferencesIn this episode of the Ecomm Breakthrough podcast, host Josh Hadley welcomes Kevin King, a seasoned Amazon seller and founder of the Billion Dollar Seller Summit. Kevin shares his extensive experience in e-commerce, emphasizing the importance of understanding your target audience and leveraging customer data for sustainable growth. He introduces the Dream 100 concept, recognizing influential individuals in the e-commerce space. Kevin discusses the evolving landscape of Amazon selling, highlighting the need for expertise in areas like supply chain management and PPC strategies. He also explores the potential of AI tools in marketing and the timeless principles of human psychology in driving consumer decisions..Here are the 3 action items that Josh identified from this episode:Action Item #1: Be a Sophisticated Business Owner: This involves 2 things:A. Seeking Expert Advice: Consult with experts and consultants to navigate the changing landscape.B. Understanding Your Audience: Leverage data to tailor products and marketing strategies to specific demographics.Action Item #2: Leveraging AI Tools for Personalized Marketing:Kevin discussed the potential of AI tools like Benson AI for copywriting and video creation tools like Sora and Runway. These tools can revolutionize marketing and influencer strategies by enabling businesses to create personalized, high-quality videos for their products.Action Item #3: Learning from Historical Marketing Figures: Kevin highlighted the timeless principles of human psychology in marketing. He encouraged sellers to study foundational principles from historical marketing figures like Dan Kennedy and apply them to the modern world.Resources mentioned in this episode:Josh Hadley on LinkedIneComm Breakthrough ConsultingeComm Breakthrough PodcastEmail Josh Hadley: Josh@eCommBreakthrough.comBillion Dollar Seller SummitASM (Amazing Selling Machine)Helium 10 Freedom TicketShopifyTikTokWalmartNeiman MarcuseBayGuerrilla Marketing by Jay LevinsonWizards of AdsBnsn AIPerplexityClaudeChatGPTSoraRunwaySpecial Mention(s):Adam “Heist” Runquist on LinkedIn

Take a Network Break! This week we discuss the theft of 440Gbytes of customer data from a Fortinet cloud repository, how to think about resiliency after an AT&T network update kills access to Azure apps, and new troubleshooting features in Juniper Apstra. HPE goes to the bond market to raise as much as $6.5 billion... Read more »

Take a Network Break! This week we discuss the theft of 440Gbytes of customer data from a Fortinet cloud repository, how to think about resiliency after an AT&T network update kills access to Azure apps, and new troubleshooting features in Juniper Apstra. HPE goes to the bond market to raise as much as $6.5 billion... Read more »

Take a Network Break! This week we discuss the theft of 440Gbytes of customer data from a Fortinet cloud repository, how to think about resiliency after an AT&T network update kills access to Azure apps, and new troubleshooting features in Juniper Apstra. HPE goes to the bond market to raise as much as $6.5 billion... Read more »

In this episode of Numbers and Narratives, we sat down with Stefan Stahl to discuss the intricacies of product development and customer data utilization. Stefan, with his background in mechanical engineering and experience leading product teams at startups like QuietKat and Ellavate, shared valuable insights on balancing customer desires with practical product design.Key takeaways from the conversation:Balancing customer wants vs. needsHalo products and aspirational marketingIoT for real-world usage insightsPrice-driven product developmentThe discussion touched on various industries, from e-bikes to luxury cars, exploring how companies navigate the gap between customer aspirations and actual product usage. Stefan emphasized the importance of understanding what customers say they want, what they actually need, and how they ultimately use the product.Find out about Stefan's newest project at ellavatewagon.com.

On today's episode of The Drive Podcast, Kirsten Von Busch from Experian Automotive joins Jason in Las Vegas at the NIADA Conference. Kirsten and Jason discuss the 4 steps that will enhance your customer data, data complacency, personalized data-driven marketing and more! For more info on Experian Automotive visit: https://www.experian.com/automotive Kirsten Von Busch: https://www.linkedin.com/in/kirsten-von-busch-5512767/ Digital Dealership Solutions: https://strategywithjason.com/digital-dealership-solutions/ Strategy With Jason: https://strategywithjason.com Bell2Bell: https://bell2bell.ca Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb #automotive #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions #bell2bell #strategy️ #data #automotivedata #automotivemarketing #process #CRM #customerexperience #data-driven

The speed at which your customer data moves is critical to your success in shaping the customer experience, and the interoperability between your CDP and your other critical martech systems can make the difference between a good and great experience. Today, we're diving deep into the fast-evolving world of first-party data and customer data platforms with Justin DeBrabant, Chief Product Officer at ActionIQ. Justin is Chief Product Officer at ActionIQ. He spent his formative years building large distributed systems to support data science and analytics and holds a Ph.D. in Databases from Brown University where he researched the forefront of modern data systems. For the last 10+ years, he has been passionate about building data-driven products that help realize the value of customer data by delivering truly customer-centric experiences. RESOURCES Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss the Mid-Atlantic MarCom Summit, the region's largest marketing communications conference. Register with the code "Agile" and get 15% off. Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Highlights from this week's conversation include:Current State of LLMs (1:12)Historical Analogy to the iPhone (3:32)Limitations of Early iPhones (5:02)Comparing LLMs to Historical Technologies (6:08)Skepticism About LLM Capabilities (9:11)Broad Nature of AI Innovations (10:12)User Input Challenges (14:32)Transcription and Unstructured Data (16:19)Single Player vs. Multiplayer Experiences with LLMs (18:50)Revenue Insights from ChatGPT (20:27)Contextual Use of LLMs in Development (23:43)Implications of Human Involvement (26:15)The Role of Human Feedback (29:19)Customer Data Management and LLMs (31:25)Streamlining Data Engineering Processes (34:24)Prototyping Content Recommendations (37:42)Summarizing Content for LLMs (39:51)Challenges with Output Quality (41:18)Data Formatting for Marketing Use (43:20)Efficient Workflow Integration (46:20)Exploring New Prototyping Techniques (50:56)Distance Metrics for Improved Relevance (53:00)Improving Search Techniques (56:46)Utilizing LLMs in Customer Data (59:15)Challenges in Customer Data Processing (1:01:10)Final thoughts and takeaways (1:02:12)The Data Stack Show is a weekly podcast powered by RudderStack, the CDP for developers. Each week we'll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data.RudderStack helps businesses make the most out of their customer data while ensuring data privacy and security. To learn more about RudderStack visit rudderstack.com.

We're back for another week of insights and trends in the freight market! Today, Cody Koehler is back to talk about sales strategies, niche selling and specialization, effective cold calling techniques, research and preparation for prospecting, analyzing sales calls for improvement, customer data usage, and building customer relationships.   About Cody Koehler Cody is a 21-year veteran in supply chain/logistics. He has done just about everything in this industry minus holding his CDL (he did drive a yard dog though). In his current role, he oversees the sales and marketing teams for A&Z trucking, a 20-year old brokerage that specializes in produce and reefer freight, as well as cold storage and cross docking.  

Since the GenAI era took off, most of the discussion has been about AI in the public cloud. But is there a market for AI in the Private Cloud as well? SHOW: 838SHOW TRANSCRIPT: The Cloudcast #838 TranscriptSHOW VIDEO: https://youtube.com/@TheCloudcastNET CLOUD NEWS OF THE WEEK - http://bit.ly/cloudcast-cnotwCHECK OUT OUR NEW PODCAST - "CLOUDCAST BASICS"SHOW SPONSOR:Panoptica, Cisco's Cloud Application Security solutionSHOW NOTES:DATA GRAVITY AND BUSINESS CONCERNS ABOUT GEN AIMost large companies keep their data on-premisesCompanies are concerned about mixing their data with public LLMsCompanies are unsure about hallucinations and their quality of their offeringsWHAT WILL THE ENTERPRISE MEASURE FOR GEN AI SUCCESS?Some GenAI projects will measure replacement activities (e.g. chatbots for call centers)The enterprise hasn't established a baseline for acceptable incorrect information yetEnterprises may use the public cloud GPUs to train or tune private modelsEnterprises will large the consumer market in usage of GenAI - need to identify use-casesFEEDBACK?Email: show at the cloudcast dot netTwitter: @cloudcastpodInstagram: @cloudcastpodTikTok: @cloudcastpod

Join us on Cloud and Clear, SADA's cloud transformation podcast. This episode features leaders from Revionics and Google Cloud discussing the transformative impact of AI in retail. Discover how AI enhances customer experience, optimizes pricing, and drives operational excellence. Learn about the role of Google Cloud in powering these advancements and get insights into the future of AI in retail. Take advantage of this insightful conversation. Like, share, and subscribe for more!  

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Mark Boyd, a prolific automotive tech entrepreneur where we discuss: the next $300m auto tech exit, Why great ideas don't = success, should dealers incubate tech startups? And the rise of “vulture capitalism”. This episode of the Car Dealership Guy Podcast is brought to you by: Private Auto - The safest way to buy vehicles privately. Use code ‘CDG' to list your car for free. Learn more @ https://privateauto.com/ Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://cdg.news Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:00:31) - Introducing Mark (00:02:51) - Mark's career in auto (00;12:50) - Where will value be created over the next 5 years in the industry? (00:15:10) - Customer Data platforms (00:18:45) - What's exciting to you in Auto tech right now? (00:22:53) - What are some key themes you're focused on as an Auto tech investor? (00:27:29) - Is it smart for dealerships to incubate technology in-house? (00:35:45) - Do you see OEMs moving to an agency model? (00:41:35) - Thoughts on AI (00:46:23) - What traits do you see in the best founders/CEOs? Check out Boyd Ventures here - https://markboyd.com/ Check out Car Dealership Guy's stuff: CDG News - https://news.dealershipguy.com/ CDG Jobs - https://jobs.dealershipguy.com/ Instagram - https://www.instagram.com/cardealershipguy/ TikTok - https://www.tiktok.com/@guydealership X - https://x.com/GuyDealership LinkedIn - https://www.linkedin.com/company/cardealershipguy/ Everything else - dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The marketing landscape is ever changing. Digital advertising costs are rising and there are more restrictions to access customer data. How can businesses navigate these realities and reach their business goals? Eric Seufert, founder and partner at Heracles Capital, and Andrius Baranauskas, director of product at Shopify, uncover some of the answers.For more on Eric, Andrius, and show notes click here.