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Welcome back to the grand finale of What Customers Want, a limited 4-part series from the Fintech Takes podcast, hosted by me and Corey Besaw, President of APAC and co-founder of Ubiquity. In Episode 4, Corey and I are joined by Aditi Shekar and Mike Forsyth at Zeta, a company that's building a "multiplayer" financial experience for families, offering adaptable joint banking. Their mission, in other words? Exceptional customer service. We've added complexity with each episode, but this time we're diving into the juiciest layer of all: how AI, especially generative AI, is reshaping customer experience and where it's headed next. Highlights include: Exploring Zeta's concierge model—a compelling blend of generative AI and human support that dials down customer anxiety. Gone are the frustrating “We're closed until Monday” moments! Here, AI serves not only as a stand-in, but as your savvy financial coach, ready to unravel transaction data and fine-tune your spending strategy. By leveraging generative AI like ChatGPT, fintechs such as Zeta can handle 30-40% of basic inquiries, freeing human agents to tackle more complex issues. But this balancing act brings challenges; compliance and security are crucial in financial services. How do we find the right mix between constant availability and necessary filtering? The pivotal role data infrastructure plays in this equation. While LLMs excel in the “last mile” of communication, they rely on robust systems for accuracy. Given the exorbitant computational costs of snapshotting an insane number data points per customer, how can organizations ensure effective AI deployment? Imagining a future with micro-models that tailor interactions to individual behaviors. Can AI juggle basic requests while knowing when to tap a human agent? Will generative AI step up as your personal financial coach, or will we hit a plateau like the one Tesla faced with its self-driving promises—remember 2015, when they said fully autonomous cars would hit in...two years? In short, early AI models were a chaotic free-for-all, drawing from the wild west of the internet. Now, we're refining that data for smarter models, but AGI remains an open question. What's clear is that with innovations like GPT driving the bus, fintech is poised for explosive growth. In customer support, cutting-edge tech could be the silver bullet that transforms how customers get what they want in financial services. Enjoyed this series? Sign up for Alex's Fintech Takes newsletter for the latest insightful analysis on fintech trends, along with a heaping pile of pop culture references and copious footnotes. Every Monday and Thursday: https://workweek.com/brand/fintech-takes/ And for more exclusive insider content, don't forget to check out my YouTube page. Follow Alex: YouTube: https://www.youtube.com/channel/UCJgfH47QEwbQmkQlz1V9rQA/videos LinkedIn: https://www.linkedin.com/in/alexhjohnson Twitter: https://www.twitter.com/AlexH_Johnson Follow Corey: LinkedIn: https://www.linkedin.com/in/corey-besaw-8004182/ Follow Aditi: LinkedIn: https://www.linkedin.com/in/aditishekar/ Follow Mike: LinkedIn: https://www.linkedin.com/in/mf11/ Learn more about Ubiquity here: https://www.ubiquity.com/
Detroit City Distillery is doing an amazing Bespoke Bourbon Tour at the Whiskey Factory. Every Thursday small groups are invited deep in to the Whiskey Factory for an even deeper tour the offerings from Detroit City Distillery. Jamie and August take the tour with help from Jennifer and Spenser gathering video and audio. Garrett take us through the Bespoke Experience. Well worth a trip on a Thursday. https://www.detroitcitydistillery.com/visithttps://www.whiskeyfactorydetroit.com/Episode 12 - Man Cave Happy Hour with Mike Forsyth of the Detroit City Distilleryhttps://linktr.ee/ManCaveHappyHourwww.ManCaveHappyHour.comJamie Flanagan @DJJamieDetroitMatt Fox @fox_beazlefoxMerch www.WearingFunny.com
Be in the Q space as often as you can. When are you your very best self? Live your present potential. Max out the moment and be the best you can be! #LiveInTheQ
We are called to know and be much more! Hear from Dr. Brad Cox on our responsibility to helping our children from Vega Elementary Principal, Mike Forsyth. How do we respond to this charge to look at justice and make a difference? #HPFamilyReunion #HighPointeChurch#ThisisOurCity #BradCox #Psalm72#MakeHPFeelWelcome#PartnerwithOthers #ChristFollowers
Jamie & Matt venture downtown to the HockeyTown Cafe and the MusicTown recording studios on the second floor. They are joined by Mike Forsyth of the Detroit City Distillery. Mike one of the founders talks to us about the amazing origin story behind the distillery and the Bespoke Bourbon collection. 3 special bourbons coming out over the next 3 months. Very limited release and by all reports very tasty. On hand to savor is a release of what was the original bourbon from DCD. Bloodline Whiskey Reserve, it is only available at the tasting room or factory and is smooth. http://www.detroitcitydistillery.com/ Here is a link to the MBC www.facebook.com/groups/michiganbourbonclub/ www.ManCaveHappyHour.com
Jamie & Matt venture downtown to the HockeyTown Cafe and the MusicTown recording studios on the second floor. They are joined by Mike Forsyth of the Detroit City Distillery. Mike one of the founders talks to us about the amazing origin story behind the distillery and the Bespoke Bourbon collection. 3 special bourbons coming out... The post Man Cave Happy Hour – Detroit City Distillery live at MusicTown – Episode 12 first appeared on PodcastDetroit.com.
Jamie & Matt venture downtown to the HockeyTown Cafe and the MusicTown recording studios on the second floor. They are joined by Mike Forsyth of the Detroit City Distillery. Mike one of the founders talks to us about the amazing origin story behind the distillery and the Bespoke Bourbon collection. 3 special bourbons coming out...
Jamie & Matt venture downtown to the HockeyTown Cafe and the MusicTown recording studios on the second floor. They are joined by Mike Forsyth of the Detroit City Distillery. Mike one of the founders talks to us about the amazing origin story behind the distillery and the Bespoke Bourbon collection. 3 special bourbons coming out...
Mike Forsyth owner of Revolution Screening and Promotional Products shares his views on Small Business, Leadership and how to develop deep community relationships. === Hispanic Chamber Connection is Sponsored By Amell Insurance Agency : www.amellagency.com/ === [...]
Mike Forsyth, partner & founder of Detroit City Distillery joins Lynne as they discuss how he got into the business of spirits, DCD creative menu and local ingredients, and how Mike's family background lead him to become an entrepreneur. Mike's piece of advice on how to find purpose is "do what you love to do, otherwise you are wasting time." Detroit City Distillery creates small batch artisanal whiskey, gin and vodka using local ingredients sourced directly from farms near their distillery located in Detroit's famed Eastern Market.
In the first of a two part episode on imaginary worlds in music, I talk with members of Vertigo Drift, an indie band that created a cyberpunk concept album with an expanded universe of material provided by visual artists, writers and filmmakers. While the group is influenced by concept albums of the past like The Who's Tommy or Plastic Beach by Gorillaz -- their true inspiration comes from sci-fi fantasy worlds, especially tabletop role-playing games. I visited Trevor Walker, Mark Ayesh and Mike Forsyth at their underground studio in Queens to find out how their debut album "Phase 3" came together. Learn more about your ad choices. Visit megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
Today I feature a podcast interview with Michael Forsyth and discuss urban planning, Detroit, and his bar the Detroit City Distillery. Mike is currently working for the Live6 project gathering funds, support, and awareness for business owners, community groups, and advocates throughout the Livernois & 6 mile neighborhood. Visit www.detroitisdifferent.com for more on people adding to Detroit’s culture.