Catch 'Em and Keep 'Em

When should you deliver bad news as a team or one on one? How do you prepare people to hear bad news? What should you do to support afterward? You can also learn more at www.franklinprofessionals.com and www.mindsetgo.com.

In this episode of the Catch Em Keep Em Podcast, Melissa and Mark discuss what resiliency is, why it's so important, and how to apply it in your business to help you hire, and lead to your greatest potential.

A lot has changed this year in the way we do business. Hiring, training, engaging, and retaining employees is no exception. As you look to the new year, we are presenting new approaches to setting recruiting goals. In order to have a strong foundation, it's important to consider setting expectations and boundaries as well.

Do you think you do a good job showing gratitude to your team?  The majority of leaders will admit they feel they don't do a good enough job.  What impact does your gratitude have on your team and your bottom line?   Are you taking people for granted and missing opportunities for your employees to feel appreciated by you?  In this episode of the Catch Em Keep Em Podcast Mark Altman shares insights into the major reason why leaders fail to show gratitude to their employees and we discuss ways to move beyond it.  Melissa Glenny shares her personal best 3 steps to build an attitude of gratitude in yourself and create a culture of gratitude in your company. 

When it comes to hiring, leading and tapping into your employees motivations, there are some pretty magical insights when you reflect on basic human drivers, where they come from and how they work. As it relates to hiring, the ability to understand something about a persons psyche, is like being able to see around the corner to how they will perform in the job, respond to feedback, adapt to changes. Then, you can better predict long term success. While we're on the topic of motivation, we cover the importance of competency in motivation and how to know that competency is sufficient in order to stay motivated. We wrap up with a breakdown of the 3 basic human drivers. When you are recruiting, hiring, or leading a team, it's critical to understand how these drivers play into your employees behaviors and tendencies so you can ensure good communication and aligned expectations.

There is a lot of training that is focused on how to effectively give feedback. Studies show that the effectiveness of feedback is actually determined by the receiver. In this episode, Mark and Melissa discuss the following questions:   What is the best process for delivering feedback? / What must exist for feedback to be effective? What are the common ways people fail to receive the feedback and what can you do about it? How do you test to know that the person has received it? Are there times when it's best to avoid giving feedback? 

Tis the season to think about budgeting for 2021. Staffing your business is one of the largest expenses for any company. It is wise to take particular care when determining your hiring needs. How do you know what you need to hire for? What are the most effective steps to determine what you really need? Is it time to top-grade your team? Most people dread writing job descriptions. How can you make it easy and effective? In this episode of Catch Em Keep Em, we are exploring these questions along with how to most effectively advertise your job posting.

People have been studying time management for years. So why do most of us still feel like we have too little time? Time management includes so many aspects. One aspect that is often overlooked is how you manage your energy. In this episode of Catch 'Em Keep Em Podcast, we're examining the relationship between time and energy so you can learn to eliminate waste, be more effective in what you do, avoid burnout, and optimize your energy, so you can have more time for the things you love. 

Today there is great pressure in the workplace for leaders to be open and honest. Leaders make claims to transparency with the best of intentions however sometimes their actions don't hold up to their intentions when it comes to sharing information. This can be a tricky balancing act. In this episode of Catch Em Keep Em, Melissa and Mark discuss the how to be open and honest as a leader without the damaging effects of over-sharing. Learn to follow a quick 3-Prong Test to help keep you on track and out of the woods.

In this episode, Melissa Glenny and Mark Altman discuss one of the most universal problems for companies of all sizes all over the country. Why the top 8% of salespeople won't join your team and what you can do about it. We are focusing specifically on sales reps because almost one out of every eight jobs in the United States are full time sales positions. That's a large population of sales reps and part of the reason it's so hard to find the good candidates. Did you know that 92% of sales reps across all industries in the United States collectively produce 20% of sales? Basically, the vast majority of sales reps, don't really have the required skills to be effective. So what do you do about it? Listen to today's episode to gain insight into how to effectively hire the top 8%b of Sales Reps in your industry by effectively attracting, assessing and engaging the right candidates. For a personal and complimentary consult, contact Melissa Glenny at mglenny@franklinprofessionals.com or Mark Altman at maltman@franklinprofessionals.com. You can also learn more at www.franklinprofessionals.com and www.mindsetgo.com.

Do you "free-style" your interview questions? Have you ever passed on an prospective employee based on a "gut" feeling? The fact is, most interviewers form their conclusions about candidates within the first 90 seconds of an interview. But have you thought about how biases in your interviewing process can actually hurt your company culture and performance? Today on the Catch 'Em Keep 'Em podcast, we are examining how to interview in ways that support "culture-add" and avoid creating a culture-restricted environment. When you lift the cultural restrictions, you can actually start seeing new ideas and solutions to your biggest problems.

Passive leadership shows up in many forms. Some signals actually include attractive and admirable leadership traits. Statements like "I am a transparent leader", "I like to foster collaboration", and "I try to let people figure things out for themselves" are some of the beliefs that leaders hold, thinking they are doing good by their people. While there is no doubt these are wonderful approaches to leading a team it's important to look more closely and be sure these methods are correctly.  At times, they are actually code for passive leadership characteristics. Are you leading passively or are you struggling with a leader who is passive in her approach? Understanding what Passive Leadership is, how it hurts, and how to overcome is critical to running a flourishing team.  

Whether you develop your employees well or not, it take the same amount of energy. In fact, we've found that the most effective ways of developing your employees will actually save your time and energy. In this episode, Melissa and Mark discuss the foundation for truly effective ways of developing your employees. They also unpack the simple tools and steps for you to follow. When your employees thrive, your business will thrive. We're stripping away the obstacles and excuses so you have no reason not to take action in this important area of your business. For a free copy of the tools discussed, email Melissa Glenny at mglenny@franklinprofessionals.com.

As businesses begin to re-open, we are facing a critical time and a rare opportunity to reassess, refresh and even re-create the paths that are businesses and our employees are on. How are you approaching your employees to understand where they fit into the new chapter? How do you respond to the changes your employees have endured and understand the impact of those changes for you and your business? Are you prepared for what is to come? Listen in to gain insight into the conversations you need to be having now and how to make them comfortable and effective in order to create win-wins, now and in the future.

Recruiting is changing in the world today. Are you changing with it? How do you make sure you are not making the same past mistakes? Listen to Mark and Melissa discuss how hiring and engaging candidates is changing, what remains time-tested, and how to move forward to hire and retain the best talent for your team.

As we have all been adapting to our new ways of working and living in quarantine, Melissa and Mark discuss the silver linings, dark clouds, and what we expect to see on the horizon for employers and employees alike.

How are you guiding your business through the current uncertain economy? What are the best ways to reduce expenses without sacrificing service delivery to your customers? How do you navigate the pitfalls in order to protect yourself and your customers' interests?

Recruiting is changing in the world today. Are you changing with it? How do you make sure you are not making the same past mistakes? Listen to Mark and Melissa discuss how hiring and engaging candidates is changing, what remains time-tested, and how to move forward to hire and retain the best talent for your team.