HR DesignCast

While a physical trauma may heal, the unaddressed emotional trauma may have more impact to future wellbeing. D. W Posley Jr. is on a mission to help youth understand and address emotional trauma so they can better themselves, and be in a better position to understand the challenges of digital wealth. Show Notes: Beyond Physical Wounds, Healing Black Make Trauma by John Rich D.W. Posley Jr. LinkedIn page. The HR Designcast is sponsored by 360HRE, Inc., an Employee Experience Design Studio based in Chicago, IL. Learn more at www.360HRE.com

Mackenzie (Kamin) Rohn has the perfect blend of Human Resources and Design experience. In this conversation, we discuss an article about the week-in-a-life-of a “Chief of Employee Experience Design” (article link in Show Notes), Mackenzie’s experience in HR and Design, and important skills to practice to be the best Employee Experience Designer you can be. Enjoy!! Visit Mackenzie at her portfolio and LinkedIn page Portfolio Link: https://www.mackenziekamin.com/ LinkedIn Page: https://www.linkedin.com/in/mackenzie-kamin/ Show Notes: The article we review is “Designing the Employee Experience: Who Designs for the Designer” by Chris Kiess. Link to the article is below. https://blog.prototypr.io/designing-the-employee-experience-c3540a76d729 The HRdesigncast Podcast is supported by, 360HRE. 360HRE is an employee experience design studio based out of Chicago, IL.

Stacey Hunt has a background in HR, HR technology, HR research, account management and sales, working with some of the most well-known brands in the HR industry. In other words, Stacey is ready for the Future of Work!   During our conversation, we discuss the state of relationship building within recruitment and an interesting blog post that gives you clues on, “knowing when to drop out of an interview process”. The HRdesigncast Podcast is supported by, 360HRE. 360HRE is an employee experience design studio based out of Chicago, IL. Show Notes: “Knowing When to Drop Out of the Interview Process” From: On the Balls of Our Asses http://ballsofourasses.blogspot.com/2020/07/knowing-when-to-drop-out-of-interview.html

Here are two quick HR thoughts to think about as you start your week... 1: If you haven't heard about the SAP purchase of Qualtrics...then you better research it because "experience management" is about to become the new normal of business, and part of that is Employee Experience. SAP Qualtrics 2: Hear about aesthetic-usability effect and how you can use it in HR. The aesthetic-usability effect refers to users’ tendency to perceive attractive products as more usable. People tend to believe that things that look better will work better — even if they aren’t actually more effective or efficient. Additional information found here. This episode is sponsored by 360HRE, an Employee Experience Design studio based out of Chicago, IL. You can visit them at http://www.360hre.com Go create amazing HR experiences! Music Title: New Places by Nicolai Heidlas

Nicole has a design superpower...she can connect the dots. Such as, connecting the dots between creativity and human resources. As a former head of talent strategies and Top 5 management consulting firm executive with a rich history of bringing creative solutions and an entrepreneurial approach to elevating companies’ talent practices. Nicole has successfully quantified the value design thinking brings to organizations. Nicole has worked with amazing companies over her 17-year career from giants like Accenture, Cisco, Comcast, Mercedes-Benz, BASF, UNIQLO and Walgreens to small but mighty organizations like Grubhub, Arity (an Allstate tech spin off), IDEO, DisruptHR, Farmer's Fridge, i.c.stars and NBA’s Orlando Magic. Today, she is leading a movement that aims to make organizations more people-centric through the power of design thinking. Twitter: @NicoleDessain LinkedIn: https://www.linkedin.com/in/ndessain/ Talent Imperative: https://www.talentimperative.com/ hr.hackathon alliance: hrhackathonalliance.com

McLean Donnelly is a design and strategy executive who has worked at top industry names such as Target, Expedia, and Shutterstock. More recently, he is a founding partner at The Makery Group, a new kind of user experience design company that is motivated to create impact with every project. Twenty-five percent of all profits go directly to the Makery apprenticeship for low-income students who learn and work at The Makery, learning valuable design and technology skills in a real world setting. I sat down with McLean at The Makery, in Minneapolis, MN and had a fun and wide ranging discussion. In this session, we go in depth on what the experience economy is, the opportunity HR has related to the gig and experience economy, diversity and inclusion, and specific user experience tools and techniques that HR can use today to create value for your organization. I know you will enjoy this conversation with McLean Donnelly as much as I did! Enjoy! Show Notes: The Makery Group website: www.themakerygroup.com Twitter and Instagram @themakerygroup Google Design Sprint http://www.gv.com/sprint/ Diversity and Inclusion in Design: Why Do They Matter https://www.aiga.org/diversity-and-inclusion-in-design-why-do-they-matter Airbnb Design: The Way We build – How rethinking the Airbnb app changed the way we approach design https://airbnb.design/the-way-we-build/ Applying Design Thinking to HR and People Operations at FiveStars (via Ideo) https://www.ideou.com/blogs/inspiration/applying-design-thinking-to-hr-and-people-operations-at-fivestars

Learn how these seven user experience factors apply to HR: Useful, Usable, Desirable, Valuable, Findable, Accessible and Credible. Show Notes: User Experience Design by Peter Morville http://semanticstudios.com/user_experience_design/ User Experience Honeycomb The 7 Factors that Influence User Experience https://www.interaction-design.org/literature/article/the-7-factors-that-influence-user-experience Music Title: New Places by Nicolai Heidlas

Design makes things better. We can start using design in Human Resources to make HR better. The below video provides a designers perspective on why design and design thinking matters. Show Notes: Why Design Thinking Matters More in Business Than Ever Music Title: New Places by Nicolai Heidlas

Let’s take a look at a few user experience design principles, laws, that relate well to creating within Human Resources. Show Notes: UI, UX: Who Does What? A Designer’s Guide To The Tech Industryhttps://www.fastcodesign.com/3032719/ui-ux-who-does-what-a-designers-guide-to-the-tech-industry Laws of UX https://lawsofux.com/ Music Title: New Places by Nicolai Heidlas

We take a deeper dive into Empathy and how HR can use it to create a product or service of utmost value. The below clip describes the difference between sympathy and empathy, and is well worth the 3 minutes. Show notes 3:54 Information on Ethnographic Research   https://www.nps.gov/ethnography/aah/aaheritage/ERCf.htm 3:58 Brene Brown video on Empathy https://youtu.be/1Evwgu369Jw   Music Title: New Places by Nicolai Heidlas

Understanding a basic framework of Design Thinking, also known as Human Centered Design, in an HR context. Show Notes: More information on Design Thinking, Human Centered Design.  https://www.ideo.org/approach  https://dschool.stanford.edu/resources-collections/a-virtual-crash-course-in-design-thinking 

In this episode we review how bad design leaves you feeling, some elements of good design, and an example of a well designed onboarding process. Show notes: 2:30 Examples of bad design Bad Design vs. Good Design: 5 Examples We can Learn From   https://www.interaction-design.org/literature/article/bad-design-vs-good-design-5-examples-we-can-learn-frombad-design-vs-good-design-5-examples-we-can-learn-from-130706 2:55 Employee journey example   Design Your Employee Experience as thoughtfully as You Design Your Customer Experience    https://hbr.org/2016/12/design-your-employee-experience-as-thoughtfully-as-you-design-your-customer-experience 4:10 Motley Fool onboarding example   Original Onboarding Options from 4 HR Leaders    https://www.shrm.org/hr-today/news/hr-magazine/1217/pages/original-onboarding-options-from-4-hr-leaders.aspx 5:25 Spectrum of emotions   Robert Plutchik’s Wheel of Emotions    https://en.wikipedia.org/wiki/Robert_Plutchik Music Title: New Places by Nicolai Heidlas

The HR DesignCast builds listener knowledge and understanding of design theory, concepts, and applications relevant to the field of Human Resources. Listeners will be challenged to reflect upon their own experience, consider opportunities for application, explore challenges and benefits of thoughtful HR design. Connect with us on Twitter, Instagram, and Snapchat Music Title: New Places by Nicolai Heidlas