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There is someone on your team you need to talk to. They've been showing up late. Dropping the ball. Bringing an attitude everyone can feel. You know the conversation needs to happen. And you've been putting it off for weeks. Here is the truth. Issues don't age well. They rot. And when you finally do have the conversation, if it comes out as "because I'm the boss, that's why," you just made it worse. In this episode, James Rosseau Sr. shares the working relationship that went sideways for over a year before he figured out what he was doing wrong. He walks you through the three-question filter you can use before you open your mouth, the four moves that let you be direct without being destructive, and the short list of do's and don'ts that can keep any hard conversation from going off the rails. James also shares the story of a head of strategy at Allstate who stopped him cold one day. He never once said the words "because I said so." But he was living in "because I said so" mode. And it was costing him exactly the expertise he had hired her for. You'll learn why most workplace blowups have nothing to do with the actual issue, why your office is the worst place to have a hard conversation, and why the sandwich method is quietly making your feedback forgettable. By the end of this episode, you'll have a script you can actually use for the conversation you've been avoiding. Feedback private. Celebration public. Never flip those two.
Fresh off their 11-city Breakaway Tour, Christian Polanco and Alexis Guerreros return to the studio to process the post-World Cup soccer landscape. Christian kicks off the episode with an unbelievable travel horror story about a chaotic flight delay from Miami to Dallas involving an intoxicated passenger, an unruly accusation, and an emergency flight attendant swap. The hosts then dive into a blueprint for the future, detailing radical ways to overhaul US Soccer and turn the USMNT into legitimate contenders for the 2030 World Cup—from ending pay-to-play under Arsène Wenger and merging CONCACAF with CONMEBOL to creating a 50-state "States Cup" tournament. Next, the guys welcome USMNT midfielder Tyler Adams for an exclusive, wide-ranging interview. Tyler breaks his silence on the team's World Cup exit against Belgium, setting the record straight on what really went down in camp when Folarin Balogun's red card suspension was rescinded 20 hours before kickoff. He reflects on Mauricio Pochettino's front-foot tactical philosophy, reveals why Pochettino declaring he "wished he was American" after singing Country Roads was his favorite team memory, and details his ongoing community mini-pitch initiative with Allstate. Finally, the hosts analyze the summer transfer window frenzy and critique the latest kit drops across world football. They break down major moves including Morgan Rogers' £117M transfer to Chelsea, Anthony Gordon joining Barcelona, Robert Lewandowski signing with the Chicago Fire, and Casemiro's move to Inter Miami amid LA Galaxy discovery-rights drama. They close out the show with a look at Manchester City and Real Madrid's roster overhauls, Sebastian Berhalter's transfer to Middlesbrough, and a fashion breakdown of the best and worst jerseys of the season. Timestamps: (00:00) — Post-Tour Return & Christian's Wild Flight Delay Story (12:29) — 10 Ways to Fix the USMNT & Win the 2030 World Cup (41:46) — Tyler Adams Exclusive: Balogun Red Card Drama, Poch's Impact & Belgium Defeat (51:49) — Blockbuster Transfers: Morgan Rogers to Chelsea & Anthony Gordon to Barça (01:01:41) — MLS Transfer Chaos: Casemiro, Lewandowski & Sebastian Berhalter (01:13:20) — European Giants Overhaul: Man City's Rebuild & Real Madrid's Free Transfers (01:20:26) — Kit Reviews: Best & Worst Jersey Drops of the Season Subscribe to The Cooligans on your favorite podcast app:
If a brand is no longer what a company says it is, but the sum of every experience a customer has, what does that mean for the marketing department's role in the organization?Agility requires more than just adapting to market changes; it demands a fundamental shift from broadcasting a message to engineering an experience. It requires a willingness to unlearn old definitions of brand and embrace a new reality where customer perception is the ultimate truth.Today, we're going to talk about what some are calling a "reformation" in branding. It's a move away from the traditional model of logos, slogans, and campaigns, and toward a new understanding where the brand is the cumulative effect of every single customer interaction. This shift has massive implications for organizational structure, strategy, and how we measure success.To help me discuss this topic, I'd like to welcome, Lou Carbone, Professor of Practice, Michigan State University & Founder/Chief Experience Officer at Experience Engineering. About Lou CarboneLou Carbone, often called the "Godfather of Experience Management," has been a pioneer in experience engineering since the 1980s. He's a globally recognized thought leader, author of Clued In (Fast Company's Reader's Choice Award winner), and co-author of award-winning research like “Sticktion.” He developed the proprietary Experience Engineering® methodology and has advised top organizations including Microsoft, IBM, John Deere, Pizza Hut UK, Allstate, and the UAE government. A frequent keynote speaker and guest lecturer at leading business schools, he's also Professor of Practice at Michigan State University, shaping future leaders in customer experience. His innovations, like the Paperless Rental Agreement at National Car Rental, have become industry standards. He holds a Distinguished Alumni Award from Thiel College, where he also served as Board Chair, and is active on several healthcare and academic boards including Brown College. Lou also serves as a Professor of Practice in the Eli Broad Business College at Michigan State University, teaching within the Masters of Market Research and Analytics program, as well as the startup of the Masters degree in Customer Experience Management.Lou Carbone on LinkedIn---------- Resources ---------- Experience EngineeringThe Agile Brand podcast is brought to you by TEKsystems. We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose.Start building your own apps with Replit and get $20 off. Enjoyed the show? Tell us more at and give us a rating so others can find the show.Connect with Greg on LinkedInDon't miss a thing: get the latest episodes, sign up for our newsletter and more.Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology.The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. Hosted on Acast. See acast.com/privacy for more information.
If a brand is no longer what a company says it is, but the sum of every experience a customer has, what does that mean for the marketing department's role in the organization?Agility requires more than just adapting to market changes; it demands a fundamental shift from broadcasting a message to engineering an experience. It requires a willingness to unlearn old definitions of brand and embrace a new reality where customer perception is the ultimate truth.Today, we're going to talk about what some are calling a "reformation" in branding. It's a move away from the traditional model of logos, slogans, and campaigns, and toward a new understanding where the brand is the cumulative effect of every single customer interaction. This shift has massive implications for organizational structure, strategy, and how we measure success.To help me discuss this topic, I'd like to welcome, Lou Carbone, Professor of Practice, Michigan State University & Founder/Chief Experience Officer at Experience Engineering. About Lou CarboneLou Carbone, often called the "Godfather of Experience Management," has been a pioneer in experience engineering since the 1980s. He's a globally recognized thought leader, author of Clued In (Fast Company's Reader's Choice Award winner), and co-author of award-winning research like “Sticktion.” He developed the proprietary Experience Engineering® methodology and has advised top organizations including Microsoft, IBM, John Deere, Pizza Hut UK, Allstate, and the UAE government. A frequent keynote speaker and guest lecturer at leading business schools, he's also Professor of Practice at Michigan State University, shaping future leaders in customer experience. His innovations, like the Paperless Rental Agreement at National Car Rental, have become industry standards. He holds a Distinguished Alumni Award from Thiel College, where he also served as Board Chair, and is active on several healthcare and academic boards including Brown College. Lou also serves as a Professor of Practice in the Eli Broad Business College at Michigan State University, teaching within the Masters of Market Research and Analytics program, as well as the startup of the Masters degree in Customer Experience Management.Lou Carbone on LinkedIn---------- Resources ---------- Experience EngineeringThe Agile Brand podcast is brought to you by TEKsystems. We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose.Start building your own apps with Replit and get $20 off. Enjoyed the show? Tell us more at and give us a rating so others can find the show.Connect with Greg on LinkedInDon't miss a thing: get the latest episodes, sign up for our newsletter and more.Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology.The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. Hosted on Acast. See acast.com/privacy for more information.
Send us Fan MailHello, passionate cruisers! This is Paul. I am delighted to welcome this week on The Joy of Cruising Podcast, Comedian Jeff Nease. Listeners know that in addition to my passion for cruising, I am passionate about music and stand-up comedy. Accordingly, on The Joy of Cruising Podcast I love hosting performers from cruise ships, and Jeff has headlined on virtually every major cruise line, so I am excited to have a conversation with him. ‘Hilarious!' (Entertainment Today Magazine), “A high energy performer able to generate BIG laughs!” (Las Vegas Review Journal) and The Detroit Free Press simply declares “Jeff Nease makes us laugh!”. Observational, Conversational and often, Standing Ovational, Jeff Nease is there whenever ‘You Need Funny!' Jeff began his career in 1987. The performing ‘bug' bit while studying film and theater at the University of Toledo. Propelled by his love of the comedy albums of George Carlin, Steve Martin, Bill Cosby and Bob Newhart, it wasn't long before he found himself stepping on the stage of the local comedy venue ‘The Toledo Comedy Club'. He began to hone his craft anywhere he could find an audience: nightclubs, rock bars, colleges and lounges in and around his hometown in Northwest Ohio and Detroit, Michigan. Jeff applied his theater training as a founding member of the improvisational group ‘The Improvables'. This experience helped form the spontaneous element his show is known for. Jeff soon began touring comedy clubs and theaters in both the United States and Canada. New York to L.A., Vancouver to Nova Scotia. He became a finalist in the National Lampoon Laugh-Off, was seen on Television (A&E, PBS and Comedy Central) and opened up concerts for musical icons The Temptations and jazz great Najee. He also opened up for comedy stars Jim Carrey, Tim Allen and Ellen DeGeneres. Jeff also ventured out to sea. Today Jeff is currently one of the most sought-after comedians for the world's most popular cruise lines such as Royal Caribbean. He has performed around the world on vessels for Azamara, Celebrity Cruises, Cunard, Crystal Cruises, Holland America, Norwegian Cruise Line, Oceania Cruise Line, Regent Cruise Line, among others. Las Vegas became home for 14 years. Jeff performed at such iconic venues as The Riviera, MGM Grand, Tropicana, the Stardust, Rio and more. In addition to his nightclub work, Jeff performed for many of the various conventions and special events such as NAB (National Association of Broadcasters), COMDEX and CES (The Consumer Electronics Show). His corporate clients include Allstate, Taco Bell, The Royal Bank of Canada, USANA and Cannon. He is exceptionally proud to be accepted on the roster of performers for the USO. Today Jeff tours continually around the world. His greatest pride come from his three sons Jeffrey Jr., Patrick and Theodore.Do you have a dream car? Support the showSupport thejoyofcruisingpodcast https://www.buzzsprout.com/2113608/supporters/newSupport Me https://www.buymeacoffee.com/drpaulthContact Me https://www.thejoyofcruising.net/contact-me.htmlBook Cruises http://www.thejoyofvacation.com/US Orders (coupon code joyofcruisingpodcast)The Joy of Cruising https://bit.ly/TheJoyOfCruisingCruising Interrupted https://bit.ly/CruisingInterruptedThe Joy of Cruising Again https://bit.ly/TheJoyOfCruisingAgainIntl Orders via Amazon
Chicago-area mutual aid groups have stepped in to fill gaps left by institutions. Crain's assistant managing editor Cassandra West talks with host Amy Guth about the focus of this month's Crain's Elevate series. Plus: Council committee punts parking meter vote as buyout fight takes another twist, Indiana gives $3.4 million in incentives for True Value HQ, Allstate taps new CFO from CoStar amid management shakeup and CPS lays off 162 employees as it works to close budget deficit for 2026-27 school year. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
California homeowners are about to absorb the steepest home insurance rate increase of any state in the country — a 16% spike that isn't a rounding error but the compounding result of years of regulatory failure. Gavin Newsom's California Department of Insurance kept a stranglehold on rate approvals for so long that major carriers like State Farm and Allstate simply walked away. Residents were left relying on an underfunded state plan nobody wanted, and when the Palisades fire hit and billions in claims came due, the math finally caught up.Now the bill is landing inside escrow accounts and monthly mortgage payments that millions of California families cannot absorb. Overregulation didn't protect consumers — it guaranteed this crisis. The reinsurance market priced the risk that Sacramento refused to acknowledge, and every homeowner in the state is now paying for that bet.This is just one more notch on California's affordability belt. Insurance isn't optional when you carry a mortgage, and when the unavoidable cost of staying becomes unsustainable, people leave. They already are — and this 16% shock is going to accelerate it. The state is not getting cheaper. It is getting more expensive on every axis simultaneously, and the exits are wide open.Subscribe to @reasonablenews for daily news from a perspective the mainstream skips — no spin, no nonsense.#California #InsuranceCrisis #CostOfLivingGO PREMIUM WITH REASONABLE+ FOR UNCENSORED ACCESS
Oklahoma Attorney General Gentner Drummond has filed a new lawsuit alleging that home insurer Allstate underpaid or denied wind and hail damage claims made by Oklahomans.
92%ers, welcome to another episode of New Heights brought to you by Expedia! Today, we're joined by Tom Brady to talk about what separates great teams from championship teams, the intensity of Patriots practices, what made Bill Belichick so effective, his favorite Super Bowl victory, mastering the two-minute drill, and how he overcame self-defeating thoughts throughout his career.We've also got Tom's incredible stories about playing alongside Rob Gronkowski, Randy Moss, Joe Thuney, Julian Edelman, & More! Shop our new sandal collab with OluKai at http://kelceclubhouse.comOur book “No Dumb Questions” is available now at https://www.harpercollins.com/pages/nodumbquestionsWatch and listen to new episodes of New Heights every Wednesday during the NFL season and follow us on Social Media for all the best moments from the show: https://lnk.to/newheightshowYou can also listen to new episodes on Wondery, Apple Podcasts, Spotify or wherever you get your podcasts. ...Download the full podcast here:Wondery: https://wondery.app.link/s9hHTgtXpMbApple: https://podcasts.apple.com/us/podcast/new-heights/id1643745036Spotify:https://open.spotify.com/show/1y3SUbFMUSESC1N43tBleK?si=LsuQ4a5MRN6wGMcfVcuynwSupport the show: EXPEDIA: The one place you go to go places. https://www.expedia.com/AMERICAN EXPRESS: The Platinum card gives you access to the largest curated global hotel program through Fine Hotels + Resorts® and The Hotel Collection. Terms apply. Learn more at americanexpress.com/withplatinum. Largest as compared to other credit card programs with special benefits through Fine Hotels + Resorts® and The Hotel Collection, as of 7/2025.ENTERPRISE: This tournament, every corner kick goal is your chance to win a car. Post on X #OnEveryCorner #sweepstakes and tag @Enterprise the moment a corner kick is called. For more details and an additional chance to win, visit https://OnEveryCorner.com. No purchase necessary. Open to legal residents of the 50 US states, and D.C., Puerto Rico, Canada, Ireland, the United Kingdom, France, Germany and Spain, who are 21 and older. Sweepstakes ends July 19, 2026. Void where prohibited. Prize awarded if a corner kick goal is scored. For entry details and official rules, visit https://OnEveryCorner.com.XFINITY: Sponsored by Xfinity. WiFi so reliable you can host the world. Head to xfinity.com/soccer to learn more.MENTOS: Refresh the Everyday with Mentos Gum. Shop Now!ALLSTATE: Check Allstate first for a quote that could save you hundreds: https://Allstate.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Trump Accounts officially went live over the holiday weekend. But Oklahoma parents who already have them are still waiting for the state's contribution that lawmakers promised earlier this year.For the second time in less than a month, Oklahoma's attorney general has sued an insurance company for allegedly denying or minimizing payments for valid hail and wind damage claims.Applications to volunteer at the 2028 Summer Olympics open next week, exactly two years before the opening ceremony. Here's how to get involved when the games come to Oklahoma City.You can find the KOSU Daily wherever you get your podcasts, you can also subscribe, rate us and leave a comment.You can keep up to date on all the latest news throughout the day at KOSU.org and make sure to follow us on Facebook, TikTok and Instagram at KOSU Radio.This is The KOSU Daily, Oklahoma news, every weekday.
Today on America in the Morning Bernie Sanders Pulls Endorsement of Graham Platner Maine Democratic Senate candidate Graham Platner is facing more calls to end his campaign amid new allegations. Correspondent Clayton Neville reports. U.S. Launches Strikes on Iran The conflict between the U.S. and Iran is heating up again. Correspondent Lisa Dwyer reports tensions flared after several ships in the Strait of Hormuz were attacked. President Trump Meets with Turkish President President Trump travelled to Turkey to participate in a NATO summit. Correspondent Sagar Meghani reports the president made some promises to the host nation while there. NY High Rise Close to Collapse Several buildings in New York had to be evacuated yesterday after construction crews found a high rise with buckling support beams. Correspondent Julie Walker has details. Explosions in Syria During Macron Visit Correspondent Charles de Ledesma reports explosions rocked Damascus, Syria during a visit from French President Emmanuel Macron. Argentina Makes Historic World Cup Comeback In a historic comeback Argentina beat Egypt 3-2 to secure its spot in the round of 8 at the World Cup. Correspondent Ed Donahue has the story. OK Sues Allstate The State of Oklahoma has sued Allstate accusing the insurance provider of underpaying and denying claims for damage from wind and hailstorms. AI Companies Underperform AI stocks are weighing down the markets after underperforming analyst expectations. Correspondent Seth Sutel has your market report. Airlines Changing Consumer Strategy As fuel prices put the squeeze on U.S. airlines, correspondent Haya Pamjwani reports they are starting to prioritizing higher paying customers. Toddler Found Alive After Being Declared Dead Police in Arizona say a toddler pulled from a backyard pool in February was declared dead at a hospital, only to be found alive hours later. Correspondent Marcela Sanchez has more. Prince Harry Tabloid Trial Ends A judge has issued the final verdict in Prince Harry's lawsuit against tabloids in England. Correspondent Brian Melley reports. Graham Platner Loses More Support Calls for Maine Democrat Senate nominee Graham Platner to resign are growing in the wake of a rape accusation from his ex-girlfriend. Correspondent Ed Donahue reports U.S. Back on Offense with Iran The US is back on the offensive against Iran on two fronts: military and economic. More from Correspondent Rich Johnson. President Trump to Sell F-35s to Turkey President Trump is in Ankara, Turkey for two days of meetings with NATO allies, and to meet with his political ally, Turkey's president Recep Erdogan. Trump also revealed he will allow Turkey back into the United States' F-35 program, as correspondent John Stolnis reports from Washington. Dangerous Building Prompts Evacuations in NYC An office tower at risk of collapsing prompted evacuations in Midtown Manhattan on Tuesday. Correspondent Clayton Neville reports. New Footage Linked to Charlie Kirk Assassination Shown Prosecutors unveiled new footage inside the Utah courtroom where they are laying out their case against Charlie Kirk's alleged assassin. Correspondent Hannah Schoenbaum reports. ICE Unveils Plans for New Facility ICE has released plans for a new facility which could speed up deportations for families and kids. Correspondent Ben Thomas has details. Judge Blocks DOJ Access to Election Worker Info Correspondent Lisa Dwyer reports a judge is rejecting the Justice Department's attempt to get names of 2020 election workers. Robotaxis Hit Steets of Miami Tesla's driverless robotaxis are now picking up riders in Miami, and industry watchers are already questioning the fleet's safety record. The New Old Tech Guy, Chuck Palm, has more on that story. Sports – Robert Workman World Cup & more. Finally The boarding school where Paris Hilton claims she was abused as a teen has had its license revoked. Correspondent Julie Walker has details. The company behind AI-generated actress Tilly Norwood says she is ready for the silver screen. With details here's correspondent Kevin Carr. America in the Morning from Westwood One Learn more about your ad choices. Visit podcastchoices.com/adchoices
92%ers, welcome to another episode of New Heights brought to you by Expedia! Today, we're joined by one of our favorite people in football, George Kittle! We get the latest on his offseason, his recovery from injury, why he's become an Oklahoma City Thunder fan, his thoughts on Mike Evans joining the 49ers, the teams upcoming international game, and how Tight End U continues to grow every year and more! Plus, we get the story behind his iconic "F*ck Dallas" shirt, tackle another edition of We Gotta Ask, and wrap things up with Jet's Jake and Intern Brandon giving us a full Tight End U recap.For more George Kittle, check out his podcast “The Kittle Things” https://www.youtube.com/@kittlethingsShop all of our new merch at http://kelceclubhouse.comWatch and listen to new episodes of New Heights every Wednesday during the NFL season and follow us on Social Media for all the best moments from the show: https://lnk.to/newheightshowYou can also listen to new episodes on Wondery, Apple Podcasts, Spotify or wherever you get your podcasts. ...Download the full podcast here:Wondery: https://wondery.app.link/s9hHTgtXpMbApple: https://podcasts.apple.com/us/podcast/new-heights/id1643745036Spotify:https://open.spotify.com/show/1y3SUbFMUSESC1N43tBleK?si=LsuQ4a5MRN6wGMcfVcuynwSupport the show: EXPEDIA: The one place you go to go places. https://www.expedia.com/AMERICAN EXPRESS: The Platinum card gives you access to the largest curated global hotel program through Fine Hotels + Resorts® and The Hotel Collection. Terms apply. Learn more at https://americanexpress.com/withplatinum Largest as compared to other credit card programs with special benefits through Fine Hotels + Resorts® and The Hotel Collection, as of 7/2025.MENTOS: Refresh the Everyday with Mentos Gum. Shop Now!REESE'S: Everything happens for a REESE'S. COLGATE: Colgate Total prevents problems before they start. Available on Amazon https://tinyurl.com/ColgateTotalAmazonALLSTATE: Check Allstate first for a quote that could save you hundreds: https://Allstate.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Target begins tracking unexcused absences and tardiness with a new points-based system launching this September, terminating workers who reach 12 points.Allstate partners with Macy's and Bloomingdale's to offer enhanced product protection plans at point of sale and online, covering furniture, fine jewelry, appliances, electronics, and more, with Allstate managing claims, repairs, and customer support end-to-end.Amazon expands its Alexa for Shopping feature to surface 30, 90, and 365-day price history natively on product detail pages, making price transparency conversational and fully contained within its own ecosystem.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.
In the latest episode of The Deuce, Presented by Allstate, Rog and Clint Dempsey preview the USMNT's Round of 32 clash with Bosnia and Herzegovina. Clint breaks down why Bosnia should not be underestimated, the danger of Edin Džeko, and how the U.S. midfield can control the game. Plus, Malik Tillman's rise and the pressure of knockout football on home soil.Check out the Men in Blazers Shop: https://mibcourage.co/4qIb2L1Sign up for our newsletters: https://mibcourage.co/4rA5fGzJoin our Discord! https://discord.gg/9dUpP2pHHUSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Your projects keep stalling and you've been blaming the wrong thing. It's not your team. It's not that they lack ownership. It's not that they don't care. The real reason is something most new managers don't see coming, and once you see it, you can fix it this week. Are you leaving meetings feeling aligned, only to come back a week later and realize nothing moved? Are you constantly refereeing decisions nobody seems willing to make? Are you carrying the anxiety of entire projects because no one knows what they actually own? In this episode, you'll learn why productive meetings don't create ownership, why decisions freeze when no one knows who has the authority to call it, and how to bring clarity to one stuck project before this week is out using a simple framework. Two sentences. That's all it takes to save yourself two weeks of spinning. I'm James Rosseau Sr. I've spent 20-plus years in corporate leadership leading large teams at JPMorgan Chase, Allstate, LegalShield, and beyond, and I've watched this one thing drain projects over and over. If you're tired of meetings that lead nowhere, frozen decisions, and carrying the weight of every project on your back, this episode is for you. Grab your coffee, close your office door, and let's get to work.
In the latest episode of The Deuce, Presented by Allstate, Rog and Clint Dempsey break down the USMNT's dream start to the tournament after wins over Paraguay and Australia. Clint discusses the electric scenes in Seattle, the team's high-intensity start under Mauricio Pochettino, and the challenge of balancing rotation with momentum ahead of Thursday's match against Turkey. Plus, Clint reflects on Christian Pulisic's return to fitness, Folarin Balogun's red-hot form, and the growing belief around this team.Check out the Men in Blazers Shop: https://mibcourage.co/4qIb2L1Sign up for our newsletters: https://mibcourage.co/4rA5fGzJoin our Discord! https://discord.gg/9dUpP2pHHUSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Olin Kreutz is a Hawaiʻi football legend from the island of O'ahu. In high school he received All-State and SuperPrep All-America honors while serving as football team captain during his senior year, and would additionally go on to win the Hawai'i state wrestling heavyweight championship. He then went on to star at the University of Washington, where he became a Consensus All-American before being drafted by the Chicago Bears in 1998. Over the next 13 seasons in Chicago, he became the heart of one of the NFL's most storied franchises, earning six Pro Bowl selections, First-Team All-Pro honors, and a spot on the NFL's All-Decade Team for the 2000s. He helped lead the Bears to Super Bowl XLI and is widely considered one of the greatest centers in franchise history. Today he's a respected football analyst, coach, mentor, and remains one of Hawaiʻi's most successful football exports. In this episode, we talk story about growing on O'ahu, playing different sports, getting into football, training with his grandpa, moving away for college, getting drafted by the Chicago Bears, his NFL career, his life after retirement in Chicago, and so much more. Enjoy!Find Olin here: https://www.instagram.com/olinkreutz/Buy our merch:
92%ers, welcome to another episode of New Heights brought to you by Enterprise! Today, Jason and Travis preview Tight End U and Beer Bowl, and discuss Jason's latest attempt at becoming a goalkeeper. We're also joined by World Cup champions Julie and Zach Ertz. The Ertzes talk about balancing parenting with professional sports, navigating injuries while raising a family, the excitement around major international tournaments, football vs. football, what makes a great host city, and unveil their Mount Rushmores for both tight ends and women's soccer.And we're not done because Johnny Knoxville stops by to talk all things Jackass. We get into how Jackass became a cultural phenomenon, whether there's one last stunt left in the tank, the surprising success of Bad Grandpa, the inspiration behind some of his most iconic characters, his obsession with bulls, robot rectal exams, the Jackass warning that became legendary, & More.Check out Style of Play with Julie Ertz and Kealia Watt https://open.spotify.com/show/033niJbCW5NfL2MlsSfcBd?si=336d524c559c4489Check our Johnny Knoxville in “Jackass: Best and Last” in theaters 6/25 https://www.jackassmovie.com/Shop our new merch at https://kelceclubhouse.com Watch and listen to new episodes of New Heights every Wednesday during the NFL season and follow us on Social Media for all the best moments from the show: https://lnk.to/newheightshowYou can also listen to new episodes on Wondery, Apple Podcasts, Spotify or wherever you get your podcasts. ...Download the full podcast here:Wondery: https://wondery.app.link/s9hHTgtXpMbApple: https://podcasts.apple.com/us/podcast/new-heights/id1643745036Spotify:https://open.spotify.com/show/1y3SUbFMUSESC1N43tBleK?si=LsuQ4a5MRN6wGMcfVcuynwSupport the show: ENTERPRISE: This tournament, every corner kick goal is your chance to win a car. Post on X #OnEveryCorner #sweepstakes and tag @Enterprise the moment a corner kick is called. For more details and an additional chance to win, visit https://OnEveryCorner.com. No purchase necessary. Open to legal residents of the 50 US states, and D.C., Puerto Rico, Canada, Ireland, the United Kingdom, France, Germany and Spain, who are 21 and older. Sweepstakes ends July 19, 2026. Void where prohibited. Prize awarded if a corner kick goal is scored. For entry details and official rules, visit https://OnEveryCorner.com.XFINITY: Sponsored by Xfinity. WiFi so reliable you can host the world. Head tohttp://xfinity.com/soccerto learn more.THE HOME DEPOT: An official FIFA World Cup 2026™ supporter. Visit https://homedepot.com/FIFAWorldCup26 to learn more.MENTOS: Refresh the Everyday with Mentos Gum. Shop Now!HUBSPOT: All your customer data in one place, so every team knows exactly what to do to win. Get started at https://HubSpot.comALLSTATE: Check Allstate first for a quote that could save you hundreds: https://Allstate.com.PLANET FITNESS: Recharge your strength this June with the Planet Fitness Black Card. One membership, a number of ways to get strong. Learn more at http://planetfitness.com17:40 - Ertz Injury Update While Parenting See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In the latest episode of The Deuce, Presented by Allstate, Rog and Clint Dempsey preview the USMNT's pivotal showdown with Australia. What does Christian Pulisic's modified training schedule reveal about his fitness? What does Folarin Balogun have in store for an encore? Clint breaks down why Australia should not be underestimated, the mindset required to navigate the long wait between matches, and why the extra recovery time could play to the USMNT's advantage. Plus, Pochettino's comments on reshaping the American soccer mentality, Seattle's electric atmosphere, and the best tournament stories thus far.Check out the Men in Blazers Shop: https://mibcourage.co/4qIb2L1Sign up for our newsletters: https://mibcourage.co/4rA5fGzJoin our Discord! https://discord.gg/9dUpP2pHHUSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
If you've ever wondered what your insurance agency is really worth in today's market, and whether now is the right time to sell, this episode cuts straight to the chase. Brandon Schuh and Nick Hartmann sit down with two sharp industry voices: Varada Bhat, Senior Correspondent at the Financial Times' P&C Specialist, and James Graham, Managing Director at MarshBerry, the nation's leading M&A advisory firm for insurance brokerages. Together, they untangle the intersection of AI disruption, carrier strategy, and brokerage valuations in what is shaping up to be one of the most pivotal moments in the history of independent insurance distribution.Varada Bhat opens the conversation with a ground-level view of where the personal lines market stands today, transitioning out of a hard market cycle, into a softer, more competitive landscape where carrier retention has become the new growth strategy. She digs into State Farm's sweeping workforce realignment, the broader shift away from the captive agent model across carriers like Allstate and Nationwide, and how AI is splitting the industry into two camps: those stuck in pilot mode and those already deploying agentic AI across claims and operations. The critical takeaway? Underwriting discipline and customer service still matter more than any algorithm.James Graham follows with the kind of inside-baseball analysis you can only get from someone doing valuation work every single day. He breaks down why private brokerage multiples have held steady even as public broker valuations dropped more than 20% from their March 2025 peak, and why that divergence makes sense. He lays out what buyers are really paying for right now (organic growth, scale, and retention), why the softening market is the real driver of multiple compression, not AI, and why the fundamentals of the insurance brokerage business remain among the strongest of any industry. For agency owners wondering whether to sell now or wait, his perspective is a must-hear.Chapters00:00 Introduction 04:47 Varada Bhat Interview Begins: P&C Market Overview06:28 Carrier Retention as the New Growth Strategy07:24 AI in Insurance: Pilot Phase vs. Deployed Reality09:48 State Farm, Allstate & the Decline of Captive Agents11:55 AI Automation: Simple vs. Complex Insurance Products14:22 Lemonade, Root & the Insuretech Valuation Reality Check16:55 Geico Hires Goldman Sachs CMO: UX and Millennial Strategy19:47 AI Regulation in Insurance: NAIC Guidelines & State Laws21:33 Who's Best Positioned to Win the AI Era?24:40 Personal Cyber Policies & Consumer Data Privacy26:23 Insurance Affordability as a Political Issue32:29 James Graham Interview Begins: MarshBerry Origin Story34:35 Public vs. Private Broker Valuation Divergence39:16 What Buyers Are Really Looking For Today: Organic Growth41:55 Private Equity Activity: Strategic vs. Dry Powder Deals43:58 EBITDA Multiples: Are 11-12x the New Normal?46:06 Debt Leverage, Hold Times & PE Exit Bottlenecks48:02 AI's Role in Brokerage Multiple Compression50:10 Revenue Per Employee & the AI Productivity Argument52:58 Regulation as Insurance's AI Moat55:26 Client Retention Post-Acquisition: What Really Drives It57:48 2026–2027 Outlook: Will Big Blockbuster Deals Continue?Connect with RiskCellar:Website: https://www.riskcellar.com/James GrahamWebsite: https://www.marshberry.com/about/our-team/james-graham/LinkedIn: https://www.linkedin.com/in/james-graham-b91a5214Varada BhatLinkedIn: https://www.linkedin.com/in/varada-bhatBrandon Schuh:Facebook: https://www.facebook.com/profile.php?id=61552710523314LinkedIn: https://www.linkedin.com/in/brandon-stephen-schuh/Instagram: https://www.instagram.com/schuhpapa/Nick Hartmann:LinkedIn: https://www.linkedin.com/in/nickjhartmann/
In today's episode of the Tactical Dent Tech Podcast, I'm unpacking one of the biggest realizations I've had after this recent hail season: Is high volume really the best business model anymore? After running full throttle for the last month and a half, dealing with packed shops, overwhelmed logistics, insurance bottlenecks, storage issues, delayed approvals, supplements, and technician management — I'm stepping back and evaluating what actually makes sense moving forward. In this episode, I break down: The reality of running a hail shop during a major storm Why State Farm, USAA, and Allstate are disrupting the process Long approval times and supplement delays The hidden cost of storage and tied-up shop space Why body shops become bottlenecks during hail season High volume vs high profit shop models Whether it makes more sense to chase every car… or maximize every claim Why technician pay and retention matter more than ever How insurance company relationships are changing the game Thinking long-term: shop growth, acquisitions, and retirement strategy The truth is, hail repair logistics are changing fast. Insurance companies are tightening the process, approvals are slower, and independent shops are being forced to rethink how they operate. At some point, every shop owner has to ask themselves: Do I want to do more cars… or make more money per car? This episode is an honest look at what happens after the storm settles down and you finally have enough breathing room to evaluate what worked, what didn't, and where the future of your business is headed. Topics Discussed: Paintless Dent Repair (PDR), hail repair business, hail shop logistics, State Farm claims, USAA hail claims, Allstate hail claims, insurance supplements, PDR shop growth, technician retention, hail estimating, CCC1, storage fees, hail damage operations, PDR business strategy, high volume vs high profit, EOS meetings, scaling a dent business, technician pay, shop systems.
On the latest installment of The Deuce, Presented by Allstate, USMNT legend Clint Dempsey and Rog react to the team's big win over Paraguay in Los Angeles. They discuss Christian Pulisic's standout contributions, Folarin Balogun's two-goal performance, and what this win means for the team's confidence. Plus, they talk about Gio Reyna's intricate outside-of-the-foot goal and whether this team can keep winning over home fans.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Clint Dempsey joins Rog to analyze the US's 2-1 loss to Germany in what was both teams' final friendly match before the tournament kicks off. Dempsey breaks down which players saw their stock rise, the importance of Pulisic having another great outing, and the biggest positive takeaways from the game. Dempsey then dives into what the team's greatest vulnerabilities are, before revealing his starting 11 and predictions for the Americans this summer.The Deuce, Presented By AllstateCheck out the Men in Blazers Shop: https://mibcourage.co/4qIb2L1Sign up for our newsletters: https://mibcourage.co/4rA5fGzJoin our Discord! https://discord.gg/9dUpP2pHHUSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
A new Wall Street Journal study finds that the five biggest home insurers, Allstate, State Farm, Liberty Mutual, United Services Automobile Association, and Farmers Insurance, denied nearly half of all claims last year. The primary driver is an increase in deductibles, which insurers claim is being done to compensate for an increase in weather-related catastrophes. Professor Richard Wolff and producer Nicole Roussell discuss.Professor Richard Wolff is an author & co-founder of the organization Democracy at Work. You can find his work at rdwolff.com.
Send us Fan MailWelcome to Season 7 of the Ageless Glamour Girls™ Podcast!How many of you take care of your grandchildren or other youngsters - or occasionally babysit them? Come on - most kids love spending time with their grandparents. And what would YOU do if they - or someone you loved - suddenly stopped breathing... or started choking?It's a question most of us hope we'll never have to answer. But when an emergency happens, every second counts.Ahead of the official start of summer... and in recognition of National CPR & AED Awareness Week, Ageless Glamour Girls™ Podcast Host Marqueeta Curtis-Haynes sits down with Pamela Isom, President and CEO of ICE Safety Solutions, to discuss the life-saving skills every family should know.A former biologist turned entrepreneur, Pam shares her remarkable journey into the world of CPR, First Aid, and AED training, and explains why emergency preparedness isn't just for healthcare professionals. It's for all of us.In this episode, we discuss:• Why so many adults have never been trained in CPR• What CPR and AEDs actually do• Why people freeze during emergencies• Common choking emergencies involving children• What grandparents, caregivers, and families should know• Family reunions, church groups, and community preparedness• How to get started with CPR and First Aid trainingWhether you're a grandmother, an ageless auntie, a caregiver, or simply someone who wants to be prepared, this conversation could help you gain the confidence to respond when every second counts.Because the life you save could belong to someone you love.CHEERS to Healthy Aging and Joyful Living, Luvvies!************ GUEST BIO:Pamela Isom, President/CEO, ICE Safety Solutions Est. 1999. https://www.getice.com/ Since she was a young girl Pam had one focus:“To be sure no one around her became ill, injured or would lose a life”Pamela fell in love with safety when she was 16 years old while working as a lifeguard, where she was exposed to CPR Training. Her life changing moment came when she used her CPR skills to recognize her father was suffering congestive heart failure and she leaped into action!Ms. Isom earned a degree in Biological Sciences from University of California Davis, while also earning a 4-time NCAA All-American status in Cross Country and the 1500M and 3000M. Following her athletic career Pamela started her career as a scientist in Cardiovascular Pharmacology working on the popular anti- inflammatory Aleve and the antiviral Tamiflu. After 8 years in research, she left her career with the birth of her daughter and started ICE Safety Solutions, with the focus on providing life safety training for corporations across the US. Fast forward 27 years, ICE Safety Solutions is a nationally ranked safety company executing innovative & transformational VR/AR safety trainings, safety plans, and PPE in the areas of emergency response planning, training, execution, evacuation, active shooter, natural disasters and medical emergencies. Notable clientele includes Salesforce, NBA, EY, Honda, Oracle, CA Water Service, Cupertino Electric, Truebeck Construction, Golden State Warriors, Allstate, Toyota & Honda Financial and other Fortune 1000 companies. In 2017, ICE Safety Solutions received national recognition as the National Minority Business Enterprise of the Year and in 2018 acknowledged by the National Association of Women Business Owners, California as Business of the Year and Woman Owned Business Northern CA in 2019, 2020 and 2021. In 2024, Pamela Isom has been recognized by the Woman Owned Business Enterprise Council Pacific Northwest (WBEC Pacific) STAR award. 2025 NMSDC Supplier of the Year, Class II, Finalist.Support the showSupport Ageless Glamour Girls™:www.agelessglamourgirls.com www.linkedin.com/in/marqueetacurtishaynes https://www.shopltk.com/explore/AgelessGlamourGirls https://www.youtube.com/@agelessglamourgirls Instagram @agelessglamourgirlsFacebook: https://www.facebook.com/agelessglamourgirlsPrivate (AGG) FB Group: The Ageless Café: https://www.facebook.com/groups/theagelesscafeTikTok: @agelessglamourgirlsPodcast Producers: Ageless Glamour Girls™ and Purple Tulip Media, LLC
On the latest installment of The Deuce, Presented by Allstate, USMNT legend Clint Dempsey returns to talk with Rog about the state of the U.S. Men's National Team following their win over Senegal. Clint breaks down Christian Pulisic's return to form, the battle at striker, Mauricio Pochettino's biggest questions, and what success should look like this summer.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Rog and Clint Dempsey go live with their instant reactions following USMNT 3-2 Senegal, presented by Allstate. They discuss Sergiño Dest's impact in his return, Christian Pulisic scoring his first international goal since 2024, Matt Turner getting a chance in goal, and if this could be Ricardo Pepi's breakout moment.Plus, Clint and Rog take listener calls and talk about Mauricio Pochettino flirting with AC Milan as the tournament looms. Find all of the best local spots around this year's big tournament with Men in Blazers City Guides: https://mibcourage.co/3R947x9Check out the Men in Blazers Shop: https://mibcourage.co/4qIb2L1See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In the debut episode of The Club, Red sits down with Detroit City FC legend Stevie Carroll to discuss retirement, family life, and his new role with the club.Stevie reflects on the lessons learned throughout his career, shares stories from his time in the game, and talks about the people who influenced him along the way, including Dave Dwaihy. The conversation also includes a well-deserved acknowledgment of Red's legendary 1998 All-State soccer career.A candid and entertaining discussion with one of Detroit City FC's most recognizable figures as he begins the next chapter of his journey. ⚜️
Museum of Automobiles to observe 50th anniversary with special events this weekend; Morrilton Municipal Airport obtains weather station; Stell signs with new label; Conway County Quorum Court to meet tonight; area student-athletes named All-State; we visit with Dale Gifford of the Conway County Regional Water Distribution District.
92%ers, welcome to another episode of New Heights brought to you by Adobe Acrobat! Today, Travis recaps being courtside at the Cavs game, Jason defends his “classy chug” and we find out who is the newest Cleveland Guardian. We've also got an incredible conversation with Tina Fey about the new season of The Four Seasons, how she really feels about manspreading, the best stories from her time at SNL, the secret to Philly accents, and more. And we're not done because we've also got the nicest guy in stand up, Nate Bargatze. We get the details on his new movie “The Breadwinner," the secrets to life on the road, his thoughts on the Nashville Super Bowl, building his own theme park, his above average fast food takes, and more! Check out Tina Fey in Season Two of The Four Seasons only on Netflix https://www.netflix.com/title/81750702Check out Nate Bargatze in “The Breadwinner” only in theaters May 29th. https://breadwinnermovie.com/You can still pre-order our book “No Dumb Questions” at https://www.harpercollins.com/pages/nodumbquestionsNew Heights will be Live in Los Angeles at The Orpheum Theatre on June 15th. Tickets on sale now. https://www.ticketmaster.com/event/09006491EE43FB93Watch and listen to new episodes of New Heights every Wednesday during the NFL season and follow us on Social Media for all the best moments from the show: https://lnk.to/newheightshowYou can also listen to new episodes on Wondery, Apple Podcasts, Spotify or wherever you get your podcasts. ...Download the full podcast here:Wondery: https://wondery.app.link/s9hHTgtXpMbApple: https://podcasts.apple.com/us/podcast/new-heights/id1643745036Spotify:https://open.spotify.com/show/1y3SUbFMUSESC1N43tBleK?si=LsuQ4a5MRN6wGMcfVcuynwSupport the show: ADOBE ACROBAT: With Adobe Acrobat's AI Assistant, just type what you want to do with your documents and get guided through powerful PDF tools. From deleting pages to signing and protecting documents, you can get more done in way less time. Learn more at https://adobe.com/dothatwithacrobatMENTOS: Refresh the Everyday with Mentos Chewy Mints.AMERICAN EXPRESS: Learn more about Priority Notify and Resy credit at https://go.amex/platinum-cardENTERPRISE: This tournament, every corner kick goal is your chance to win a car. Post on X #OnEveryCorner #sweepstakes and tag @Enterprise the moment a corner kick is called. For more details and an additional chance to win, visit https://OnEveryCorner.com. No purchase necessary. Open to legal residents of the 50 US states, and D.C., Puerto Rico, Canada, Ireland, the United Kingdom, France, Germany and Spain, who are 21 and older. Sweepstakes ends July 19, 2026. Void where prohibited. Prize awarded if a corner kick goal is scored. For entry details and official rules, visit https://OnEveryCorner.com.PLANET FITNESS: Best-in-class equipment and a space for every kind of strength. We're All Strong on this Planet™ Learn more at http://planetfitness.com/ALLSTATE: Check Allstate first for a quote that could save you hundreds: https://Allstate.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
On the latest installment of The Deuce, Presented by Allstate, USMNT legend Clint Dempsey and Rog react LIVE to the United States roster for this summer's international showdown. Who made the cut? Who got snubbed? And what does Mauricio Pochettino's squad tell us about the future of the national team?Check out the Men in Blazers Shop: https://mibcourage.co/4qIb2L1Sign up for our newsletters: https://mibcourage.co/4rA5fGzJoin our Discord! https://discord.gg/9dUpP2pHHUSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
On the latest installment of The Deuce, Presented by Allstate, USMNT legend Clint Dempsey returns for all encompassing conversation with Rog on the state of the U.S. Men's National Team. Clint dives into Mauricio Pochettino's recent comments regarding American football fandom, how Christian Pulisic is navigating a difficult club season at AC Milan, and why winning an FA Cup has lifted Crystal Palace's Chris Richards to new heights.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In this week's edition of the 23 Podcast, Fr. Jeff and Parker are both preparing for a little bit of a breather as the summer starts to get ever so closer. Also, this weekend's Gospel reading is read and unpacked to conclude the program, as always. Listen now for your weekly dose of faith and fun!
John Highley breaks down what it actually looks like inside a PDR shop once the hail hits. This episode is straight shop talk—insurance delays, adjuster issues, storage strategy, approvals, and how to keep jobs moving when everything is backed up and chaotic. If you've worked a storm, you already know… this is where the real game starts.
ABOUT THE EPISODE Our next episode features 2026 DIII NCAA 184 Champion Kasey Ross. We discuss his transition from UW-Platteville to Wartburg, his progression from All State in Iowa to All American, his NCAA title run, and Wartburg's Team title.Twitter & Instagram - @D3NationPodcastABOUT THE PODCAST Hosted by Anthony and Gennaro Bonaventura, former DIII wrestlers at Waynesburg University, current DIII Head Coach at Stevens Institute of Technology & DII Head Coach at Fairmont State University. The D3 Nation podcast mission is to provide DIII wrestling news and updates throughout the year. We also look forward to delivering episodes featuring DIII coaches and wrestlers as special guests to share their stories. We are both passionate about DIII wrestling and want to use this platform to keep the wrestling community educated on what is happening in DIII plus raise awareness of the amazing stories in DIII Wrestling.
Send us a text or voice messageEvery once in a while, a title comes along and says all you need to say about an episode and more. This is not one of those times, although it sure is long enough to be the show notes! We continue our coverage of Maul: Shadow Lord by discussing the final two chapters of Season One; Chapter 9: Strange Allies and Chapter 10: The Dark Lord. Holy action sequences is all we can say! Join your favorite hard traveling hippies as we try not to get out of hand with Allstate. Turn up your headphones, dial back your sensibilities, and join the wretched hive of scum and villainy as we take the low road to resistance on Season Six, Episode Fifty Two of Force Insensitive!Send Email/Voicemail: mailto:forceinsensitive@gmail.comDirect Voice Message: https://www.speakpipe.com/ForceInsensitiveStart your own podcast: https://www.buzzsprout.com/?referrer_id=386Use our Amazon link: http://amzn.to/2CTdZzKFB Group: https://www.facebook.com/groups/ForceInsensitive/Twitter: http://twitter.com/ForceNSensitiveFacebook: http://facebook.com/ForceInsensitiveInstagram: http://instagram.com/ForceInsensitive
When people think of sports, they almost always think of playing as the only way to do it. But it's not. I dated a girl once whose career dream was being an accountant for her favorite NFL team. My 9yo son's flag football coaches are high school varsity football players who dream of coaching as a career. And my 15yo son, who also coaches a youth flag football team, is currently playing football for my guest Bobby Ruff, the head football coach at Liberty High School in SC. If you've ever thought about coaching as a career or are just interested in the inside scoop on high school football, you gotta check this one out. Bobby Ruff is a young man who's already hit the pinnacle of his profession and found out exactly where he wants to be, and it wasn't at that pinnacle. A little background on Coach Ruff- Coach Ruff brings a strong background in defensive leadership, player development, and program-building, with experience spanning high school and collegiate football. Most recently, he has served as Assistant Inside Linebackers Coach at Liberty University, including as part of the Flames' coaching staff during the 2023 Fiesta Bowl against Oregon, where he has worked closely with defensive personnel, game planning, film breakdown, and recruiting at the Division I level. Prior to his time at Liberty University, Coach Ruff served as Defensive Coordinator at Easley High School, where the program developed one of the most statistically successful defenses in the state, recorded its first playoff appearance and first winning season in 15 years, and developed multiple All-State players. His coaching experience also includes several roles at The Citadel, where he worked with linebackers, safeties, defensive line, and tight ends, contributing to nationally ranked rushing and defensive units. “Coach Ruff is exactly the type of leader we were searching for,” said Johnny Garrett, principal of Liberty High School. “His experience, energy, and commitment to developing young men both on and off the field make him an excellent fit for Liberty High School and our community.” Coach Ruff is a native of Charleston, South Carolina, and a graduate of Charleston Southern University, where he earned a degree in Public Relations and was a three-year starting linebacker, team captain, and All-Big South selection. His coaching philosophy emphasizes accountability, relationships, and creating a positive culture that supports academic success, character development, and competitive excellence. Liberty High School Athletic Director Jonathan Dilworth added, “Coach Ruff's enthusiasm for the game is evident the moment you meet him. He brings a high-level knowledge of football and a clear commitment to leading student-athletes both on and off the field, and we are excited to begin a new era of Red Devil football under his leadership.” Coach Ruff shared the following about joining Liberty High School: “I am incredibly grateful for the opportunity to serve as the Head Football Coach at Liberty High School. This is a community that cares deeply about its students and its traditions. My goal is to build a program rooted in competition, discipline, accountability, and purpose - one that develops young men who represent their school and community the right way.” Come see him in action under the Friday Night Lights in Liberty SC. Things mentioned in the show: Jocko Willink https://amzn.to/3Qz9J3e Atomic Habits by James Clear https://amzn.to/41QFGGK --- Click here to change your life- http://eepurl.com/gy5T3T Hit me up for a one-on-one brainstorming session- https://militaryimagesproject.com/products/brainstorming-session-1-hour Check out my Linktree for different ways to rock your world! https://linktr.ee/ruggeddad Check out the sweet Hyper X mic I'm using. https://amzn.to/41AF4px Check out my best-selling books: Rapid Skill Development 101- https://amzn.to/3J0oDJ0 Streams of Income with Ryan Reger- https://amzn.to/3SDhDHg Strangest Secret Challenge- https://amzn.to/3xiJmVO This page contains affiliate links. This means that if you click a link and buy one of the products on this page, I may receive a commission (at no extra cost to you!) This doesn't affect our opinions or our reviews. Everything we do is to benefit you as the reader, so all of our reviews are as honest and unbiased as possible. #passiveincome #sidehustle #cryptocurrency #richlife
Steven Cress returns to discuss recent stock picks (1:00) What about Micron? (4:15) PEG, Lumentum and Credo (7:05) AMD vs. CRDO (12:50) Allstate; when to hold and when to sell (17:45) Nvidia valuation (21:30) Willdan Group problems (23:40)Episode transcriptsShow Notes:Micron, Credo, Lumentum: 3 AI Strong BuysSteven Cress' Top 10 Stocks For 20263 Stocks To Buy From Alpha Picks/Pro Quant PortfolioFor full access to analyst ratings, stock and ETF quant scores, and dividend grades, subscribe to Seeking Alpha Premium at seekingalpha.com/subscriptions
In today's episode, I'm talking with my friend Eric Harding. Eric plays tenor sax over at Madison High School and he is dedicated towards music. He recently made All-State and currently holds the first-chair spot in both the Madison Jazz Band and the Wind Ensemble.
Jakob Junis joins the program to discuss his transition to the Texas Rangers and his approach to pitching in high-leverage roles. He shares stories about his multi-sport background as an All-State basketball player in Illinois and offers his perspective on MLB's evolving technology, including PitchCom and the ABS challenge system. 01:00 - Rangers Player Show Intro 01:31 - Jakob Junis Joins Show 03:31 - Pitcher Appearance And Rules 05:05 - Basketball And Athletic Background 11:44 - MLB Technology And Rules
Today's Episode In this episode, Becca sits down with Caitlin Gardner, founder of Blooming Communications, to talk about how to maintain calm confidence when the stakes feel high. Becca and Caitlin also explore how high-stakes communication isn't limited to the boardroom. The same principles apply to personal relationships, difficult conversations, and moments when two people see the stakes very differently. Today's Guest Caitlin Gardner is the Chief “Gardner” and Founder of Blooming Communications, a boutique public relations agency, where she leads communications, brand and marketing efforts for both B2B and B2C clients. With 20 years of experience, she specializes in all things communications, from media relations and digital marketing to brand building and more. Gardner frequently speaks on high-stakes communications and corporate reputation, inspiring audiences on how to drive measurable results and stay ahead of industry trends. Before founding Blooming Communications, Gardner served as Vice President of Brand & Communications at National Geographic–Lindblad Expeditions, where she supported the strategy, planning and implementation of a new co-brand. She also worked with major brands including SpartanNash, Cruise Planners HQ and Allstate, gaining experience in corporate communications, franchise marketing and media strategy. She is also an adjunct professor at the University of Florida, and feels driven to share her insight with the next generation of communications professionals. Gardner graduated from the University of Florida in 2007 and is known for being scrappy and innovative in a field that demands creativity, accuracy and the ability to adapt quickly to fast-changing media landscapes. Links for Caitlin LinkedIn: https://www.linkedin.com/in/caitlingardnerpr/ YouTube: https://www.youtube.com/@CaitlinGardnerSpeaker Instagram: https://www.instagram.com/bloomingcomms/ Website: www.bloomingcomm.com About Becca Becca Spahr, MA, CLC, is a social wellness coach and speaker who believes connection is a skill anyone can master (yes, even people who think people are too people-y). After moving 26 times as a military kid and later as a U.S. Marine, she knows firsthand that likability, authenticity, and intention can create belonging anywhere. Becca continues to serve, partnering with veteran-serving organizations to equip veterans and their families to find friendship, expand networks, and reclaim belonging after service. Links for Becca Website: https://www.beccaspahr.com/ LinkedIn: https://www.linkedin.com/in/beccaspahr/ Instagram: https://www.instagram.com/beccaspahr/ Facebook: https://www.facebook.com/beccaspahr YouTube: https://www.youtube.com/@BeccaSpahr Learn more about your ad choices. Visit megaphone.fm/adchoices
https://youtu.be/47bH911YFF0 Vance Morris, consultant, coach, and speaker, helps service-based businesses break free from the ordinary and create extraordinary customer experiences that generate loyal customers for life. After spending more than a decade working for the Disney Company and learning its powerful systems and processes for customer service, Vance launched his own businesses and built them around those principles—eventually creating companies that run largely without his daily involvement. We explore Vance's Customer Experience System, a framework for turning ordinary interactions into memorable moments that create lifelong customers. The system focuses on mapping all customer points of contact, ideating experiences for each boring touchpoint, prioritizing the biggest impact moments, and memorializing those experiences in systems or playbooks so they can be delivered consistently by the team. Vance explains how businesses can create “tellable moments,” recover from service mistakes in memorable ways, and build repeatable marketing systems that generate referrals and long-term customer loyalty. — Get Customers 17 Ways with Vance Morris Good day, dear listeners. Steve Preda here with the Management Blueprint Podcast, and my guest today is Vance Morris, a consultant, coach, and speaker, who helps advisor-based businesses break free from the ordinary and step into the extraordinary. Vance, welcome to the show. I appreciate it, Steve. Thank you so much. Your background is very interesting and your whole idea of making customer experience unique, and also you have unique ways of acquiring customers. So let’s get into it. But I’d like to start with my favorite question: What is your personal ‘Why’, and how are you manifesting it in your business? My personal ‘Why’ is very strong, and that is I never want to be an employee ever again. I make a lousy employee. I don’t like to be told what to do. And so knowing that has kept me on this entrepreneurial path for the last 19 years. Okay, well, I can relate to this. I can relate to this. That’s a big thing when you are in charge of your own time. It’s a big blessing. Some people make a lot of money, but if they don’t own their time, it’s not ideal. I agree 100%. Yes, sir. Yeah. Love it. Let’s talk a little bit about your journey. I mean, how did you end up being a non-employee and being your own boss and advising companies, what the route led you down this path? Sure. Well, the long and short of it, I spent a little over a decade working for the Disney Company down in Orlando, Florida. Magnificent experience. Great company to work for. Towards the end, I was starting to get that inkling that maybe I should be doing something on my own. So I went out and worked as an employee and a consultant at the same time for a couple of different restaurant concepts. And then I had a couple of high-profile positions. I was catering director for the Smithsonian Museum System, the Kennedy Center for the Performing Arts, things like that. And along the way, I realized that I do indeed make a lousy employee because I got fired a couple of times. So I own up to it. I’m okay with it. But I said to myself, let’s put something together that will be your own and we’ll be able to afford the lifestyle that you’re looking for. So about 20 years ago, I started a couple of home service businesses. I took all of my Disney knowledge and Disney systems and processes—both on customer experience and customer retentionShare on X and importantly pricing—and put those all into those businesses and started to grow them. And people started asking me, well, geez, Vance, you don’t look like you’re working very hard. How are you doing that? So I back in 2013, I started consulting with other companies, primarily professional services, on how to really deliver extraordinary customer experiences that will lead to what I call raving fans for life, or customers for life. I love it. No better place to learn than at Disney, right? Yeah, I mean, it was great. And one of the first things I learned there was that Disney operates 100% on systems and processes. I mean, I ain’t sure we learned how to pick up trash and smile at people, but the biggest lesson was Disney has a process for everything. You want to carry a tray in a restaurant, they got a process. You want to change a bus tire, they have a process. So I took that everywhere I went, which has actually led me to be fairly autonomous from my home service businesses because I put systems and processes in place, and I only spend about 90 minutes a week on those businesses. That’s fantastic. So let’s talk about these processes, particularly the customer experience processes that you have installed. And actually you have a process for installing processes, which is kind of a system to enhance the customer experience and then keep customers for a long time. You talk about keeping them for life. So tell me about that system and how do you delight customers on a schedule? Sure. So the process is called Systematic Magic, and there’s seven magic keys to this system. And it’s designed to really look at all different parts of the business in order to surprise and delight folks. Some of it is not very sexy. I will admit that ahead of time. Some of it you'll be like, oh my God, I get it. So the first thing that you have to do, though—and this is the unsexy part of it—is you have to map out your customer journey. And you have to do it from the point of view of your customer. So what is the first point of contact a customer has with you? Is it a phone call, a visit to the office, a website? What is that first contact? And then figure out how to create an experience out of that. And then what’s the second contact? Now in between first and second contact, let’s say you’re a financial advisor, and in the first meeting you get all the numbers and all their information. You say, okay, it’s going to be about seven to ten days, I’ll get you a proposal or a plan a week and a half or so. So while the financial advisor is working, they’re actually doing something. What is the customer doing? Absolutely nothing. They’re sitting there waiting. And waiting is painful. While waiting, things start to go through your head. You start to possibly have buyer’s remorse. You’re rethinking this purchase. Is there somebody out there better? Is this guy even paying attention to me? I just met him and I haven’t seen him in a week and a half. So Disney—people wait for a lot of things at Disney. You wait for the rides. You wait for transportation. But they figured out that they need to entertain you while you’re in line to make it not feel so bad. And they call it “linertainment.” So this is something that I’ve brought to other businesses is how do you entertain your customer while they are waiting for you to do something? It could be as simple as a maybe a sequence of a handwritten note that goes out in the mail on the first day. A follow up call from your assistant saying, Hey, Bob’s working on your plan. He hasn’t forgot about you. And then maybe you’ve written a book. And so getting that book in the mail to your client would be another step, really trying to make that wait period not feel so long. And also remind the customer that you’re still thinking about them. Yeah. Love it. That’s brilliant. So you talk about this process of mapping out the points of contact, and then you talk about the boring touch points. You talk about ideating experience in each boring touch point. So tell me about boring touch points. I understand waiting is definitely boring. Sure. It’s such much a touch point. It’s more of a boring time period. Disney has figured out how to create an experience out of all of the boring and mundane things we have to do to keep our business up and running: answer the phone, greet a guest, show them how to enter a building. So I’ve brought that to the real world. Quick example. So I have a insurance broker. And he’s got Allstate agent, and he has about 17 other Allstate guys in his area, in addition to all of the other regular insurance guys in his area. And he needed a way to stand out because insurance is a highly commoditized business. You don’t really know what’s the difference between one guy and the next. One has a lizard, one has a something else. So I got to his office. I noticed that he was a rock and roll fanatic. I mean, he had autographed guitars on the wall, gold records, posters, and everything. And I said, well, I think you should lean into your personality a little bit and be the rock and roll insurance guy.Share on X And his receptionist was the one that came up with the way to answer the phone. Before, like most companies, they would say, “Thank you for calling Dave's Insurance. How can I help you?” Boring. Everybody says that. So his receptionist suggested, well, we should probably, let’s sound like a radio DJ and really make it an experience out of answering the phone. So now they say: “Thank you for calling Dave's Allstate, the agency that rocks.” That’s a little corny the first few times you say it, but if you think about it, your marketing is designed to do two things: repel the people you don’t want and attract the people you do want. So just by answering the phone this way, they sift, sort, and screen out anybody who would be a bad customer. Yeah. Love it. That’s a good example. How do you know which are the biggest impact points in this series of touch points, and we have to focus your energy? Well, what you want to do once you've completed journey mapping is look at points where you may have the most impact on either the experience or on your profitability. Or is there something glaring that’s like, “Oh my God, we have to fix this”? And so you look for those opportunities within your journey map, and so it’s going to be different for everyone. The one place that I see most businesses falling down is after the sale is complete. So after money exchanges hands. So you get the check and that’s it. The customer never hears from you again because you got the money. It’s like going into the department store and you want to buy a shirt, you walk into the store and you’re immediately accosted by a salesperson who will follow you everywhere. Get you all set up, get your shirt, you pay for the shirt, and then that’s it. Nobody talks to you. Nobody escorts you to the front door, holds the door open for you. Thanks you for coming in. They got the money, and off they go. You have to look at, okay, I got your check, or I got your credit card. Now we’re in a relationship. We need to continue to nurture that. Most businesses will think, well, you know what? I did a good job, or I’ve got a great product. People should remember me. And that is so far from the truth. It's not the customer's job to remember you. It's your job to remind the customer that you exist. You need to have strategies and tactics in place after the sale in order to keep them engaged.Share on X Can you give some examples? Sure, certainly. And this really will work for any business, either online or offline. B2C, B2B—it doesn't matter. One thing I strongly recommend is a newsletter, preferably in print and sent through the mail. Newsletters designed to do a couple of things. One, it's to entertain them, because you don't always want to be selling to people. If the only time your customer ever hears from you is when you want to sell them something, well—that's not really nice. All you’re doing is just asking for money every time. So you want to be able to provide value, provide some entertainment, be a welcome guest in their home when your newsletter arrives.Share on X Now you can then supplement that with postcard or a series of emails and have calls to action, sales, or promotions there. But not everything should be a sales item. It should be there to reinforce the relationship or the emotional connection that you put together. Yeah, love it. Some companies used to do this really intensively. I was part of Dan Kennedy's inner circle in the 2000s, and they were sending CDs in the mail, all kinds of different postcards and funny mail, and copy. And they were really intense with it. They had lumpy mail—this kind of stuff—but it kind of went out of fashion. It seems like people don't send stuff in the mail much anymore, or what you get is 90% of it lands in the trash unopened. I mean, people have gotten lazy, I think. The internet is there—oh, I can just send an email, click, and it's done. There’s a certain art to putting together lumpy mail. I certainly still believe in it. I use it almost every day. And Kennedy was a tremendous mentor to me as well. And I think that something he said it has always stuck with me is look at what all of your competitors are doing and do the opposite. Opposite. Yeah. So if all of your competitors are marketing online, well, how do we go and market and find our customers offline? And really, I mean, if you look at your mailbox, I mean, I got the mail today. I had a newspaper and a credit card solicitation. Yeah. That was it. Yeah. Incidentally, Kennedy was a big Disney fan. He took tours of members to Disney every year, showed them around, and used it as an example. He loved it. Yeah. Let’s switch gears here a little bit and let’s talk about your marketing system because you don’t just have a customer experience system, you have a marketing system as well. And it kind of blew my mind when you told me that you have 17 different systems to acquire a customer. And you actually have 52 ways to connect with a customer as well, or maybe I’m confusing the two. So tell me a little bit about the different ways of acquiring customers? Sure. So you got the numbers right, just in the wrong section, but that’s fine. What you need is a CRM, or customer relationship management system. You need to be able to automate this. There’s no way that I could even think remotely that I was going to be able to manage all of that. So if you look inside—like I mentioned, I own some home service businesses—we currently have probably about 70 marketing campaigns running. Everything from Google pay-per-click to referral campaigns, to reminder campaigns, reminding people they need to be cleaned and things like that. And you don’t want to rely on just one thing, because as we all know, one is the worst number in business. If you only have one way of getting clients, and that way goes away, you’re in big trouble. So I don’t like to rely on the internet because that goes down, and Google or Facebook change their algorithms every other week. It's a big guessing game. I would much rather have boots on the ground, so to speak, and go out and get my own customers. So we have a salesperson or a marketing person, and her job is to go around our entire area, creating referral partnerships and then maintaining those referral partnerships. So when people say, “Oh, we get all our business from referrals,” I ask them, I say, well, do you have a system for that, or you just get one or two every now and then? And most people don’t have a system. And a system is what's going to, one, add tremendous value to your company when you're ready to sell it. But two, it's something that is repeatable and replicable. So if you want to step away from your business for a period of time, you have systems in place that your employees just have to run.Share on X In eight years, I spend about 90 minutes a week on my home service companies. I've got three businesses, and I spend 90 minutes a week on all three. An hour of that is just a meeting with the general manager that I put in place. The other 30 minutes, I keep control of the bank accounts—I never let go of that. So those systems have given me freedom to be able to come and go as I please from those businesses. And the businesses run without me. So without a marketing system in place, or a marketing checklist, we hear the story: would you ever get on an airplane where the pilot decided, “You know what? I'm not going to do the pre-flight checklist today. I'm just going to wing it”? Yeah. You don’t want to get on that airplane. Well, same thing goes for your marketing. I’m forgetful. I got a lot of stuff going on. Here’s the checklist, here’s the system. Follow it and get it done. Love it. So yes, I think you’re right, I mixed it up. So 52 ways to acquire customer, 17 systems to acquire customers. What type of systems are we talking about? You mentioned the CRM, obviously that’s a system. What other types of systems do you have? Sure. So certainly, the customer acquisition systems that we have in place—as I mentioned—we have the salesperson, we have Google pay-per-click, we have direct mail, we have shared mailings. And for customer retention, we also have a ton of different systems. Again, of them is, every month we take the top five customers we have and we send them a cake. I mean, when was the last time you had an electrician, a carpet cleaner, or somebody come to your house, do some work, and then send you a cake in the mail? It's probably not happening. We do a lot of things like that because we want to be tellable. We want people, at the end of any interaction with us, to say, “Oh my God, you'll never guess what happened when and [insert profession here]. So, “Oh my God, you never guess what happened when the carpet cleaner was here—they mailed me a cake after the cleaning.” So you want to get people thinking, “Oh my God, what can I do to really get people talking about me?” How can we—not so much viral—but genuine postings of things? I mean, we do handwritten thank-you notes for everybody. That’s one of the systems. It's got to the point where I had to subcontract the handwritten thank-you notes because I don’t have time to write a hundred of them every week. So I went out and “rented” some grandmas. I went over to a local senior center, and there was this group of three ladies just sitting there having coffee. I asked them, “How often do you get together?” “Oh, we get together at least three times a week. We have coffee and we talk.” I said, “Do you ever get bored?” She said, “Yeah, sometimes.” I said, “Great. I'll be more than happy to buy you coffee and donuts and whatever. Would you mind writing some thank-you notes for us?” And now I've got three grandmas who write all of the thank-you notes for one of my businesses. Fantastic. So these are some the systems. What are the 52 ways? I think you also have some kind of a freebie for listeners. Yeah. Could share it for us? So the 52 Ways to Wow Your Customers. It's one “wow” for every week of the year, and most of them are low or no cost.Share on X One could be just, “Hey, when was the last time you picked up the phone and actually called and talked to a few of your customers?” I mean, nobody uses the telephone anymore. They send a text or something impersonal like that. Pick up the phone and talk to them. Are you contemplating a new product? Go to your existing customers and say, “Hey, you know what? I'm getting ready to launch this product. I'd love for you to test it. Would you do that for me?” 99.9% of people want to help you. So yes, they're going to say, “Yeah, I'd love to test your new product or service.” It's things like that that build up the 52 Ways. You don't need all of them—certainly pick one, two, or ten—so that you stay in front of your clients and really stand out. One of the things I talk a lot about is service recovery—like when you screw up something. One way to wow your customer is, what do you do if you're late? So if we are going to an appointment and we’re running behind, our technicians know that they are to stop at a grocery store or a florist and buy some flowers for the house that we’re going to. I mean, you can't yell at a guy. The client answers the door, and there's a 20-something-year-old standing with a bouquet of flowers. You really can't yell at him. And then again, that’s tellable. We know we made a mistake or we were delayed. We want to make it up to you. Here’s some flowers. And then we may do some other kind of discount or something. But yeah, it's about looking for what would make you happy. Love it. Yeah. I had a client who was a construction company, and what they did was for every client that they had, that was one of their jobs is to figure out what they would really love having the new home. For example, one of the things that they did was one of the customers had the house in Hoboken, and they kinda loved the New York skyline to see from the yard, and then they moved down to Richmond. This came up in conversation—they mentioned this was something they would miss. And then what they did was they basically did a wall-to-wall poster. They took a picture of the exact skyline position, and they put a wall-to-wall poster on one of the rooms. Oh, that’s brilliant. Oh, that’s fantastic. Yeah. I mean, construction and trades can easily do this. I've got a kitchen and bath remodeler as a client. Remodeling can be a disaster in somebody's house, so he knows that maybe on a day when there's not going to be a stove in the kitchen, he actually brings a gift card for a local restaurant so the family can go out to eat. Or if it's lunchtime and there are people in the house and they can't use the kitchen, he'll order DoorDash for his clients. Now, of course, all this is built into the pricing. But it’s the matter that you’re thinking about doing these things is what really counts. Yeah. Wonderful. Wonderful. Alright, so if someone would like to learn more and connect with you—maybe they have a home service business, a retail business, or any other type of business—they could use your suggestions. I think any kind of business, even business-to-business, would work because, at the end of the day, it's mostly people, if not AI, that you're connecting with. So where should they go? How can they connect with you, and how can you help them? Yeah, certainly. So I only do one social media, and that's LinkedIn. You can find me there. I'm the only Vance Morris Disney guy floating around out there. You mentioned the 52 Ways to Wow Your Customers. If that's something people are interested in, it's a free download at www.wow52ways.com . wow52ways.com. Alright, so I’ll definitely download it. So, Vance, any parting words or wisdom for our listeners before we wrap up? Well, you probably heard a couple of ideas on this podcast—at least I hope so. Maybe you read something today, maybe you heard something else. You're not going to move the needle in your business unless you actually do something. You're not going to profit unless you implement.Share on X You've got to take an idea, try it, and put it into play before you can move the needle in any direction. So my big message is find one thing and go and implement it. Love it. This is so true. I mean, it's the definition of insanity—doing the same thing over and over again and expecting different results, right? Right. Well, listeners, if you enjoyed this discussion, stay tuned because every week we have a wonderful entrepreneur or thought leader coming and sharing the best ideas with you. And Vance, thank you for sharing your gold nuggets. And do reach out to Vance Morris on LinkedIn, or get his freebies on wow52ways.com, right? Yes. That’s the website. I’m going to do that. So thank you Vance, for coming, and thank you for listening. Important Links: Vance's LinkedIn: Vance's website:
“You have to be brutal with your time.” As the Chair, President and CEO of Allstate, Tom Wilson knows that time is the one resource you can't get more of. And he is the master of every hour on his calendar. But Tom's discipline with time isn't about shutting people out. It's about being present for what matters – and knowing exactly what that is. In this episode, Tom shares how to be ruthlessly disciplined with your time while staying deeply connected to your team and purpose, why clarity is the ultimate form of empowerment, and why he's OK being “relentlessly boring.” You'll also learn: Why silence is one of your most powerful leadership tools The difference between being “in the business” versus “over the business” How to decide what problems deserve your attention What it was like to film an Allstate commercial with the iconic “Mayhem” guy Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you'll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.
"Do unto others as you want to do unto you." This simple principle, fueled by a "tambourine shake" of high energy, serves as the heartbeat for a life dedicated to high-performance joy. In a world optimized for digital efficiency and "frictionless" isolation, the true currency of a meaningful life remains the "unscalable" power of gathering people together. In this episode of Gratitude Through Hard Times, Chris Schembra sits down with Christine Angles, a powerhouse Allstate agency owner and community builder from Gainesville, Virginia. While Christine is a leader in the insurance world, this conversation strips away the professional accolades to explore the raw, essential need for fun, wit, and "inconvenient" kindness. Christine shares a vulnerable and celebratory look at her journey—from the legacy of her mother, Linda, to the intentional "grace" required to navigate a 12-year career gap. Together, Chris and Christine dismantle the myth that technology can replace presence, arguing that the "Business by Party" philosophy and the act of welcoming others into your sacred space are the only real antidotes to our modern epidemic of disconnection. 10 Memorable Quotes: "I want work to be fun." "I really do believe that self-care is a form of giving." "Don't be a wallflower. Make sure you participate." "Life's not an 'or,' it's an 'and.'" "Business by party." "You can do a boring job like insurance in a fun way." "Give yourself some grace." "I like you because I love you in spite of." "Find extraordinary in the ordinary." "If you've changed one person's whole world, you've done enough." 10 Key Takeaways: The Legacy of Linda: How a single mother working full-time on a school board provided the blueprint for a life of service and visibility. Business by Party: Why integrating personal joy into professional networking creates deeper, more resilient business bonds. The ROI of Community Deposits: Reflecting on how a lifetime of showing up for neighbors creates a safety net of support during personal health crises. The Power of the 12-Year Gap: Validating the choice to prioritize family and proving that "success" doesn't have to happen all at once. The Connection Venn Diagram: A breakdown of the three pillars of a great life: Fun (energy), Funny (wit), and Nice (kindness). The "Inconvenient" Host: Why the effort of cleaning your house and buying food to invite people in is the most sacred act of connection. The 3-Hour Pity Party: A practical lesson in emotional regulation—allowing yourself time to feel disappointment before choosing to celebrate others. The Intentional "No": Learning to set boundaries so that when you say "yes" to a community project, you can be 100% present. Anti-Optimization: Why we must trade "frictionless" digital interactions for the meaningful, sometimes messy friction of physical presence. The "Good Person" Affirmation: Using simple visual cues to combat imposter syndrome and remember your inherent value. About our Guest: Christine Angles is a dedicated entrepreneur and leader who runs a top-performing Allstate agency in Northern Virginia. Built on the "Business by Party" philosophy, her work proves that excellence is achieved through genuine human connection. A committed volunteer and "connector," Christine advocates for the power of "earned connection" and the vital necessity of leading with kindness and wit in the modern workplace.
This hour of Evan and Tiki spirals fast, starting with Tom Brady calling WWE “cute” and turning into a full-on theory that Brady is getting “worked” into a WrestleMania moment in Las Vegas. The guys also untangle the Logan Paul confusion, clown the “All-State linebacker” claim, then get forced into a real-time apology when the receipts come out. From there, it's a throwback to Lawrence Taylor's WrestleMania 11 main event, why WWE used it to hook casual fans, and why some Giants fans still want nothing to do with it. The show also hits Giants fans taking over road stadiums, the “book vs. show” debate with 11/22/63, and the usual spring training viewing confusion. And yes, Cinco de Luncho takes over: Shaun Morash drops his list of the five worst inappropriate relationships to get caught in, and it somehow gets even more unhinged once the guys start offering “honorable mentions.” The hour keeps rolling with a caller-driven John Harbaugh ranking debate, a quick hockey rules rant during Canada vs. Finland, and an absurd detour into “classified files,” UFOs, and the theory that the real mystery might be hiding in the ocean.
92%ers, it's time for another edition of the Heights Hotline! On today's episode, Jason and Travis respond to your Super Bowl Questions. they let us know the best way to survive the Super Bowl "Hoopla", Jason tells us which intimate keep sake he snagged, and we explain (twice) how to stay locked in while you prepare for the biggest game of your life. Call us at 929-399-7260 to be featured in the next installment of the Heights Hotline.Watch and listen to new episodes of New Heights every Wednesday during the NFL season and follow us on Social Media for all the best moments from the show: https://lnk.to/newheightshowYou can also listen to new episodes ad-free on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. ...Download the full podcast here:Wondery: https://wondery.app.link/s9hHTgtXpMbApple: https://podcasts.apple.com/us/podcast/new-heights/id1643745036Spotify:https://open.spotify.com/show/1y3SUbFMUSESC1N43tBleK?si=LsuQ4a5MRN6wGMcfVcuynwCheck out New Heights on Prime Video: https://www.amazon.com/dp/B0FR2MJWYS?ref=blogSend something to the New Heights Mailbox. Don't be weird though. C/O New Heights Productions135 E OLIVE AVE, BURBANK, CA 91502Shop all the New Heights merch at https://kelceclubhouse.comSupport the show: ALLSTATE: Checking first is smart. So, check https://Allstate.comfirst for a quote that could save you hundreds.ADOBE: Adobe Acrobat transforms your documents into shareable, AI-powered PDF Spaces with access to easy content creation and trusted PDF tools that help you take any project from idea to done. Do that with Acrobat.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
92%ers, welcome to another episode of New Heights brought to you by Nike. Today, we are joined by the only 4x guest in the history of New Heights, Kylie Kelce! For our holiday spectacular episode, the New Heights team exchanges their Secret Santa gifts, Kylie joins us to recap what she's been up to since being dethroned as our most viewed episode, we react to some 92%er child meltdowns, give out our official shopping guide for “Dudes Who Can't Shop Good,” give Kylie a special gift from us, and open some incredible gifts sent in from the 92%ers. Watch and listen to new episodes of New Heights every Wednesday during the NFL season and follow us on Social Media for all the best moments from the show: https://lnk.to/newheightshowYou can also listen to new episodes ad-free on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. ...Download the full podcast here:Wondery: https://wondery.app.link/s9hHTgtXpMbApple: https://podcasts.apple.com/us/podcast/new-heights/id1643745036Spotify:https://open.spotify.com/show/1y3SUbFMUSESC1N43tBleK?si=LsuQ4a5MRN6wGMcfVcuynwTake holiday gift giving to new heights at https://homage.com/newheights. Send something to the New Heights Mailbox. Don't be weird though. C/O New Heights Productions135 E OLIVE AVE, BURBANK, CA 91502Support the show: NIKE: Check out @nikebasketball on Instagram tomorrow at 7am Pacific and get ready to joinin on their challenge from anywhere.RAISING CANE'S: Raising Cane's Chicken Fingers. One Love.NETFLIX: Watch NFL live on Netflix this Christmas Day! At 1PM ET, It's Cowboys vs Commanders, then at 4:30 ET, tune-in for Lions vs Vikings.Cowboys vs. Commanders: https://www.netflix.com/title/82049017Lions vs. Vikings: https://www.netflix.com/title/82049018ALLSTATE: Checking first is smart. So, check https://Allstate.com first for a quote that could save you hundreds.DRAFTKINGS: Don't miss out on all the action this week at DraftKings! Download the DraftKings app today! Sign-up using http://dkng.co/newheights or through promo code NEWHEIGHTS.Gambling Problem? Call 1-800-GAMBLER. Help is available for problem gambling. Call (888) 789-7777 or visit https://ccpg.org (CT). Must be 18+ years of age or older (19+ in NE, AL) (21+ in AZ, MA, VA). Void where prohibited. Valid only where Pick6 operates, see https://dkng.co/pick6states. Void in NY, ONT, and where prohibited. Eligibility restrictions apply. 1 per new DraftKings customer. $5+ first Pick Set to receive max. $50 issued as non-withdrawable Bonus Picks that expire in 14 days (336 hours). Promotional offer is valid between1/25/2026 at 12:00 AM Eastern Time (ET) and ends 1/25/2026 at 11:59 PM ET (the “Promotional Period”). Terms: https://pick6.draftkings.com/promos Sponsored by DraftKings.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
92%ers, welcome to another episode of New Heights brought to you by Allstate! On today's episode, Travis gets candid about the end of the Chiefs playoff hopes, the Mahomes injury, and how he's approaching the last three games of the season. We also react to the Eagles blowing out the Raiders, Grandpa Rivers making his first start since 2020, break down the race for the one seed in the NFC, explain why we want NFL Half Time shows to feel dangerous again, argue about the quality of Midwest tacos, and more! Watch and listen to new episodes of New Heights every Wednesday during the NFL season and follow us on Social Media for all the best moments from the show: https://lnk.to/newheightshowYou can also listen to new episodes ad-free on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. ...Download the full podcast here:Wondery: https://wondery.app.link/s9hHTgtXpMbApple: https://podcasts.apple.com/us/podcast/new-heights/id1643745036Spotify:https://open.spotify.com/show/1y3SUbFMUSESC1N43tBleK?si=LsuQ4a5MRN6wGMcfVcuynwTake holiday gift giving to new heights at https://homage.com/newheights. Send something to the New Heights Mailbox. Don't be weird though. C/O New Heights Productions135 E OLIVE AVE, BURBANK, CA 91502Support the show: ALLSTATE: Checking first is smart. So, check https://Allstate.com first for a quote that could save you hundreds.REESE'S TREES: Grab REESE'S TREES today, found wherever candy is sold. AMAZON: Shop holiday deals now on Amazon.ROKA: Hit up http://ROKA.com and use code NEWHEIGHTS for 20% off your order. AUDIBLE: See the 2025 Best of the Year at https://audible.com/bestof2025DRAFTKINGS: Don't miss out on all the action this week at DraftKings! Download the DraftKings app today! Sign-up using http://dkng.co/newheights or through promo code NEWHEIGHTS.Gambling Problem? Call 1-800-GAMBLER. Help is available for problem gambling. Call (888) 789-7777 or visit https://ccpg.org (CT). Must be 18+ years of age or older (19+ in NE, AL) (21+ in AZ, MA, VA). Void where prohibited. Valid only where Pick6 operates, see https://dkng.co/pick6states. Void in NY, ONT, and where prohibited. Eligibility restrictions apply. 1 per new DraftKings customer. $5+ first Pick Set to receive max. $50 issued as non-withdrawable Bonus Picks that expire in 14 days (336 hours). Promotional offer is valid between1/25/2026 at 12:00 AM Eastern Time (ET) and ends 1/25/2026 at 11:59 PM ET (the “Promotional Period”). Terms: https://pick6.draftkings.com/promos Sponsored by DraftKings.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
On this week's episode of Mom's Car, we welcome acclaimed director of Parenthood and sweetest man Larry Trilling. Larry, Dax, and Best Friend Aaron Weakley talk through attending Santa Monica High School with the entire cast of The Outsiders, catching the directing bug making Super 8 films in middle and high school, directing the first Comedy Central original movie Porn and Chicken, learning how to motivate blocking with storytelling, and the gang discuss their top-five favorite movies and shows of all time.#sponsored by @Allstate. Go to https://bit.ly/momscar to check Allstate first and see how much you could save on car insurance.Follow Mom's Car on the Wondery App or wherever you get your podcasts. Watch new content on YouTube or listen to Mom's Car ad-free by joining Wondery+ in the Wondery App, Apple Podcasts, or Spotify. Start your free trial by visiting https://wondery.com/plus now.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.