Podcasts about human centered design

In this Mission Matters episode, Adam Torres interviews Adela Fabian, Founder & CEO of Fabiani & Partners, about her vision for combining architecture, wellness, and longevity into transformative global projects. From Costa Rica wellness developments to partnerships with leading doctors and investors, Adela shares how human-centered design and health innovation are shaping the future of hospitality and sustainable living. Follow Adam on Instagram at ⁠https://www.instagram.com/askadamtorres/⁠ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: ⁠https://missionmatters.lpages.co/podcastguest/⁠ Visit our website: ⁠https://missionmatters.com/⁠ More FREE content from Mission Matters here: ⁠https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices

Tracy Breece, VP of Nursing, Innovation, AI and Emerging Technologies at Advocate Health, joins Megan Antonelli on Digital Health Talks to share how nurses are leading AI adoption from the bedside up. Tracy breaks down how Advocate Health is using ambient documentation to reduce cognitive burden, cut thousands of EHR clicks per week, and give nurses back hours of time with their patients. She also talks about why nurse-led design matters, what fusion teams look like in practice, and how adaptive leadership is helping nurse managers lead through uncertainty. Topics covered: Ambient documentation outcomes and nurse feedback Building the hospital room of the future Why nurses must be at the table for workflow transformation Change management vs. implementation science in AI rollout Virtual nursing and the future of nursing practice Training nurse managers for the era of AI Tracy Breece, MSN, RN, CENP, NI-BC, CPHIMS, VP, Nursing Informatics, AI and Emerging Technology, Advocate Health Megan Antonelli, Chief Executive Officer, HealthIMPACT Live  

S10 E1—When you walk into a room, what does that room tell you about who you are as a human being? What assumptions go into our restaurants and civic buildings and churches and homes and schools? What do they say about who we are and about how we relate to each other? Artist and design researcher Sara Hendren joins Amy Julia Becker to explore how modern spaces—from office buildings to nursing homes—shape what we believe about dignity, dependence, and belonging. Together they uncover how design can either diminish or restore our shared humanity, and why the good life depends on reimagining how we live together.00:00 Introduction to Design and Humanity05:24 Understanding the Machine Model and Anti-Human Design14:32 What Spaces Communicate About Being Human29:29 Design Choices and Human Dignity34:49 Innovations in Dementia Care Design37:26 Art and Dignity for Individuals with Disabilities41:32 The Metaphysics of Dignity and Human Connection51:07 Designing for the Good Life: Relationality and CommunityMENTIONED IN THIS EPISODE:What Can a Body Do? How We Meet the Built World by Sara HendrenPrevious podcast conversation: “S3 E15 | Who Belongs? Disability and the Built World with Sara Hendren”Comment Magazine essay by Sara Hendren: “Pattern Recognition: Design for humans in unexpected places.”Short film: Simple MachineBeing Mortal by Atul Gawande_WATCH this conversation on YouTube: Amy Julia Becker on YouTubeSUBSCRIBE to Amy Julia's Substack: amyjuliabecker.substack.comJOIN the conversation on Instagram: @amyjuliabeckerLISTEN to more episodes: amyjuliabecker.com/shows/_ABOUT OUR GUEST:Sara Hendren is an artist, design researcher, writer, and professor at Northeastern University. Her book What Can a Body Do? How We Meet the Built World explores the places where disability shows up in design at all scales: assistive technology, furniture, architecture, urban planning, and more. It was named one of the Best Books of 2020 by NPR and won the 2021 Science in Society Journalism book prize.Her art and design works have been exhibited on the White House lawn under the Obama presidency, at the Victoria & Albert Museum, the Seoul Museum of Art, the Vitra Museum, and many others, and her work is held in the permanent collections at MoMA and the Cooper Hewitt. She has been an NEH Public Scholar and a fellow at New America, and her commentary and criticism have been published in Harper's, Art in America, The New York Times, the Washington Post, and elsewhere.Website: sarahendren.com__We want to hear your thoughts. Send us a text!Connect with me:InstagramFacebookYouTubeWebsiteThanks for listening! 

I just got back from the Customer Alpha event that was part of the broader FTT Embedded Finance, Payments, and Future Identity event, put on by VC Innovations. It was the first time I've spoken publicly about my concept of THE UN-WOW, focusing our efforts more on everyday mundane experiences rather than transformative metamorphic experiences. There is more to it than that, so stay tuned for updates as I work on a book on THE UN-WOW.  While in London, I was able to go to the Tate Modern Art Museum. This was quite the shift after visiting museums in Florence with all of the Renaissance representational art. One of the interesting differences between the two is that the art in Florence often was made for patrons who were commissioning artwork, which ultimately was made to please those patrons. The art in the Tate often was made by artists who were trying to please themselves using art as a statement. As a result, the artists' statements became a key piece of looking at and understanding what the art was meant to represent and the response it was hoping to create.  Regardless of whether sponsored representational or abstract and surreal, through art one can give external voice to one's internal dialogue to create a social experience.  On today's episode of Experience by Design podcast, I welcome Ali Fawkes, the Head of Social Innovation at the social design firm Humanly. “Humanly is an award-winning design studio specializing in human-centered design for social impact.” On their website, they continue to describe themselves as, “specialising in inclusive, creative and participatory research and design with seldom-heard and underrepresented groups.” I came to learn about Ali and Humanly through a paper she co-authored on “Co-designing the Future of Respiratory Healthcare” in the journal CoDesign - the International Journal of CoCreation in Design and the Arts, detailing their work and approach. Ali is a self-described “art kid,” who found an outlet for her own voice. She went on to get a degree in Fine Art from the University of Kent, as well as additional certifications and degrees in Secondary Art and Special and Inclusive Education from the University of Cambridge. Ali describes co-design efforts she did with students during her work as a secondary school art teacher and educator in schools whose students had special needs.  She describes her journey from that rewarding work to working with Humanly. We discuss how being an outsider with little knowledge about a setting or industry can be a real gift to having open eyes and ears to learn from people who are often not listened to. Ali discusses the ethical considerations and methodologies involved in working with underrepresented groups, emphasizing the importance of truthful representation and co-design approaches. We also discuss the importance of her artistic background as a source of challenging norms and disruption, leading to innovative approaches.  And if doing social design and impact isn't enough heavy lifting, Ali also participates in strongperson competitions, lifting very heavy things and sometimes having to carry them across distances. Which is not unlike trying to lift complex problems and carry solutions forward. I always love good art talk on Experience by Design, and especially when it is connected to social impact.  Ali Fawkes on LinkedIn: https://www.linkedin.com/in/alifawkes/ Humanly: https://www.designhumanly.com/ “Co-designing the Future of Respiratory Healthcare”: https://www.tandfonline.com/doi/full/10.1080/15710882.2025.2603298

In this episode of the Scrum.org Community podcast, Dave West sits down with Dave Dame, Senior Director of Human-Centered Design at Microsoft, to explore the lessons behind his new book, “Leading with Imperfect Feet.”Dame shares his journey of leadership through the lens of imperfection, emphasizing the value of vulnerability, humility, and learning from mistakes. Drawing on personal experiences, including overcoming the challenges of Cerebral Palsy to walk on the beach, he illustrates how embracing imperfection can empower leaders and their teams.The conversation dives deep into inclusive design, human factors, cognitive science, and user research, showing how thoughtful, human-centered approaches create better products and more effective teams. Dame discusses how organizations can balance efficiency with creativity and human connection, and why continuous learning and adaptive leadership are essential in today's fast-changing work environment.Whether you're a product leader, designer, or someone striving to lead with empathy, this episode offers practical insights and inspiring stories on how embracing imperfection can drive innovation, inclusivity, and authentic leadership.Leading with Imperfect Feet is now available for pre-order and will be published in June!

Helia Taheri, Ph.D., Assoc. AIA, EDAC is an Associate and the Research & Insights Lead at Arcadis where she is passionate about shining a light on the silent yet powerful impacts of buildings, neighborhoods, and cities on our connections, health, and behaviors. Mike Petrusky asks Helia about her research and experiences promoting human-centered design with a focus on the whole person's physical, mental, and social health in the workplace. Helia says that curiosity and intellectual humility fuel innovation, with openness to being wrong and learning from failure as essential components of her research and design strategies. She shares about neuroarchitecture, which is a blend of neuroscience and architecture, as a way to measure how design affects both our brain health and human behavior. Mike and Helia agree that "if you don't measure, you can't manage or improve", so they explore practical methods to help you enhance the effectiveness of the built environment and offer the encouragement and inspiration you will need to be a Workplace Innovator in your organization! Connect with Helia on LinkedIn: https://www.linkedin.com/in/heliataheri/ Learn more about Arcadis: https://www.arcadis.com/ Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Immersive experience designer and strategist Adipat Virdi joins host KJ to challenge the tech-first mindset that's dominated industries from entertainment to healthcare. Drawing on his work with Meta, the BBC, NASA, and Charlotte Tilbury, Adipat introduces his Empathy Engine Framework, a set of principles designed to close the gap between brands and audiences by putting human connection, meaning, and agency at the center of every experience. From redesigning how the BBC covered the Syrian refugee crisis to transforming how Nike sells sneakers, he makes a compelling case that without the "why," all the fancy technology is just expensive noise. Four Key Takeaways: [3:52] Technology is a veneer, not a foundation - Industries keep layering new tech onto old frameworks without asking why. As Adipat puts it: "Just because we can doesn't mean we should." Real innovation starts with understanding the human condition you're trying to shape or evolve. [8:50] The shift from buying to belonging - New generations don't want to be passive consumers. They want to be co-creators and collaborators. Brands that recognize this shift and build participatory experiences will win; those that don't will be ignored. [17:57]The Empathy Engine Framework in action - Adipat's framework rests on three core principles: audience protagonism (placing people inside the experience with moral complexity), ethical friction (making the story personally matter), and embodiment (creating choices that force meaningful self-reflection). Applied to a BBC project on Syrian refugees, the right thematic question drove a massive increase in engagement. [36:35] The Five Whys unlock the gold - Rooted in engineering but applicable everywhere, the Five Whys exercise gets to the root of any disconnect. Adipat's insight: it's not just the final answer that matters it’s "the discussion that comes out while they are realizing what the five why responses are, that's where the gold is." Quote of the Show (8:50):"It's now less about buying and more about belonging." — Adipat Virdi Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with Adipat Virdi:LinkedIn: https://www.linkedin.com/in/adipatvirdiCompany Website: adipatvirdi.comBook Adipat: https://www.a-speakers.com/speakers/adipat-virdi How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruptionApple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.

There is no itinerary. No promised outcome. And a 98 percent five-star review rate.Geetika Agrawal is the founder and CEO of Vacation With An Artist (VAWAA), a platform connecting travelers with master artists in 42 countries for multi-day, one-on-one apprenticeships. The business does not sell tours. It sells access to process: five to six days in an artist's studio, working directly alongside practitioners of pottery, calligraphy, natural dyeing, quilting, shoemaking, and dozens of other craft traditions rooted in place and culture. There is no itinerary. No guaranteed finished product. No group of strangers to manage around. Just immersive making alongside people who have spent decades mastering their practice.Geetika brings 20 years as a human-centered designer, including work at Disney Imagineering, L'Oreal, and Lincoln Center, to an operation run by a team of four with artists across 42 countries. Mitch and Geetika talk through how she vets artists (the internal bar: is this worth flying that far?), how she designed onboarding systems and feedback loops to maintain quality at scale, and why VAWAA has grown 25 to 30 percent organically for two consecutive years, hitting 50 percent growth this year, without a dollar in paid advertising. She also walks through the decision at the center of everything: sell the process, not the outcome. That decision, she argues, is directly why 98 percent of reviews are five stars.Resources:VAWAA: vacationwithanartist.com or vawaa.comGeetika Agrawal on LinkedIn

On this episode of The Association Podcast, we welcome Jamie Atchison, MSMIT, Senior Director of Innovation and Strategy at the Association of Schools and Programs of Public Health (ASPPH). Jamie shares her unique journey from public health programming into technology leadership, highlighting how she bridges business needs and digital innovation within her organization.We explore ASPPH's groundbreaking AI chatbot, built in just eight weeks, and the intentional, human-centered approach behind it. Jamie dives into how associations can responsibly adopt AI, the importance of curated and trusted content, and how vertical AI models can combat misinformation in complex fields like public health.The conversation also covers leadership philosophy, including servant leadership, psychological safety, and building high-performing “one-pizza teams” that can move quickly without losing alignment. Jamie offers a forward-looking perspective on how AI and agentic AI will reshape associations, emphasizing augmentation over replacement and the need for strong critical thinking in an AI-driven world.00:00 Welcome and Introduction00:01 Rapid Fire Questions02:00 Jamie's Career Journey and Path into Technology05:00 Transition from Program Work to Digital Innovation Leadership07:00 Building High-Performing “One-Pizza Teams”09:00 Inside the AI Chatbot Project (8-Week Build)12:00 Team Structure, AWS Partnership, and Knowledge Transfer13:00 From Problem to Solution: Why a Chatbot?14:30 Responsible and Ethical AI in Public Health17:00 Guardrails, Curated Content, and Vertical AI Models18:00 Data Considerations and Content Strategy20:00 Member Feedback and Adoption of AI Tools21:30 Human-Centered Design vs. Over-Reliance on AI23:00 Broader AI Strategy and Task Force Initiatives26:00 Building a Digital Innovation Team in Associations29:00 Bridging Business Strategy and Technology Execution32:00 Future Trends: AI, Agentic AI, and Workforce Impact36:00 Servant Leadership and Building Trust in Teams39:00 Culture, Collaboration, and Crisis Response in Tech Teams40:00 AWTC Recognition and Team Success42:00 Aligning Personal Values with Organizational Mission44:00 Where to Learn More About ASPPH's AI Initiatives

Where do you see communication happening?...Today, Abbie is joined by Hannah, Sine, and Jotte of TU Delf's Systemic Design Lab (D-SDL) to talk about life and design as playful experiments. They introduce the four core practices articulated by members of the D-SDL: Framing Complexity, Meaningful Formgiving, Building Relationships, and Nurturing Reflexivity; and discuss centering relationality, moving from extracting to reciprocity, and embracing "doing less" in design. ...Hannah Goss is Assistant Professor of Transition Design at the Human-Centered Design department at TU Delft's Faculty of Industrial Design Engineering. Her research focuses on how designers can stage their expertise to foster societal transitions, developing tools and methods to help designers understand and navigate complex systems change. Her PhD focused specifically on using design to foster the transition of the Dutch food system towards reducing food waste. Hannah is a member of the TU Delft Systemic Design Lab and the Food and Eating Design Lab, contributes to systemic and transition design education, and is part of the production team of Contexts—The Systemic Design Journal.Dr. Sine Celik is an architect and design researcher. Currently, Sine is Assistant Professor of Network-driven Systemic Change at the Faculty of Industrial Design Engineering at TU Delft. Sine's research is situated at the intersection of systemic design, innovation research and network studies. Her work focuses on the role of social dynamics when designing for and with complex societal challenges. She earned her PhD degree from TU Delft with a thesis on the development of innovation ecosystems from a network perspective. After her PhD, she joined Aalto University Design Factory in Finland for her postdoctoral studies, where she continued exploring ecosystems and design cultures. Sine has been actively engaging with the RSD and SDA community for over a decade and was one of the organisers of RSD10 in Delft.Jotte de Koning is an assistant professor of design for sustainability at Delft University of Technology (TUD). Her expertise lies in the field of participatory design and sustainability. Her research is focused on co-creation processes between different actors in the transition process. She explores how methods from the field of participatory design and approaches of design thinking are relevant for different stakeholders in sustainability transitions....Stories Lived. Stories Told. is created, produced & hosted by Abbie VanMeter.Stories Lived. Stories Told. is an initiative of the CMM Institute for Personal and Social Evolution....Music for Stories Lived. Stories Told. is created by Rik Spann....CMM Institute SubstackCMM Institute Events Page…⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Explore all things Stories Lived. Stories Told. here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.Explore all things CMM Institute here.

Human-Centered Design in the Age of AI: Strategic UX Insights with Thomas WatkinsIn a recent episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sat down with Thomas Watkins, the Principal and Founder of 3leaf consulting, to discuss the evolving intersection of artificial intelligence and digital product design. While AI tools have significantly lowered the barrier to entry for building apps and websites, Thomas argues that the ease of creation has made the need for intentional, human-centered design more critical than ever. Their conversation explores how founders can move beyond the "surface-level polish" of AI-generated products to build digital experiences that truly resonate with users and drive long-term business value.Beyond the Prompt: Why AI Alone Can't Solve the User ExperienceThe primary challenge for modern founders is no longer the speed of development, but the quality of the "emotional arc" within their digital products. Thomas Watkins explains that while AI is incredibly efficient at assembling known widgets and layouts screen-by-screen, it fundamentally lacks the contextual empathy required to understand a holistic user journey. An AI-generated interface may look professional, but without human intervention, it often fails to anticipate user frustrations or provide the flexible guidance needed during unexpected scenarios. This gap between a "functional" app and a "delightful" one is where human-centered design becomes the ultimate competitive advantage, ensuring that a product doesn't just exist, but actually works for its audience.To achieve a higher standard of digital excellence, teams must redefine what "finished" looks like in an AI-native world. According to Thomas, a product is not complete simply because it is launched; it is complete when it speaks the user's language and removes every possible point of friction between the user and their primary goal. Founders often fall into the trap of feature-rich complexity, believing that more options lead to more value, when in reality, users are seeking clarity and flow. By prioritizing a "first-click" instinct and conducting regular usability sessions, organizations can ensure that their technology remains an empowering tool rather than a confusing obstacle.The future of successful product development lies in a collaborative model where AI handles the repetitive boilerplate tasks, freeing up human designers to focus on high-level strategy and creative nuance. Thomas emphasizes that the most successful digital products—from global platforms like Slack to niche startups—are those that treat user experience as a living system. This means launching early to gather qualitative feedback and being willing to simplify or iterate based on actual user behavior rather than internal assumptions. When founders balance the efficiency of AI with the deep insight of a UX expert, they create products that make users feel understood, eventually leading to higher retention and brand loyalty.About Thomas WatkinsThomas Watkins is the Principal and Founder of 3leaf consulting and a seasoned expert in the field of User Experience (UX) and product strategy. With a background in psychology and technology, Thomas specializes in helping organizations bridge the gap between complex technical requirements and intuitive human behavior. He is a frequent speaker on the ethical and practical applications of AI in design and is dedicated to helping founders build products that are as functional as they are impactful.About 3Leaf Consulting3Leaf Consulting is a boutique design and strategy firm that focuses on human-centered solutions for digital products. The company partners with startups and established enterprises to transform technical concepts into seamless user experiences. Through a combination of user research, strategic wireframing, and iterative testing, 3leaf consulting ensures that digital products are optimized for both user satisfaction and business growth.Links Mentioned in This Episode3Leaf Consulting Official Website: https://3leaf.consulting/Thomas Watkins on LinkedIn: Connect with ThomasKey Episode HighlightsThe Speed Paradox: Why the ability to launch products faster through AI makes deep user experience (UX) research more important for differentiation.The "Finished" Definition: Shifting the perspective from surface-level polish to functional, friction-free user journeys.Simplification for Success: A case study on how removing features and focusing on the user's primary goal can drastically improve engagement.AI as a Tool, Not a Crutch: How to leverage AI for boilerplate tasks while maintaining human oversight for the emotional and strategic arcs of a product.Qualitative Feedback Loops: The importance of watching real users interact with your product to uncover pain points that data alone cannot see.ConclusionThe conversation with Thomas Watkins reinforces that while AI can compose the notes of a digital product, it takes human insight to conduct the symphony. By prioritizing empathy, clarity, and flow, founders can ensure their digital tools stand out in an increasingly automated marketplace.More from The Thoughtful Entrepreneur

In this talk, Nasser Qadri, AI Engineering Manager at Google, shares his unique career journey—from a PhD in Politics and International Relations to leading high-stakes AI initiatives. We explore the evolution of the AI Engineer role, the critical intersection of social science and machine learning, and how to build robust agentic workflows with engineering rigor.You'll learn about:- Moving beyond simple API calls to implementing full-stack engineering principles and "Agent Ops."- How a background in qualitative research and statistics provides a unique "moral compass" for building ethical AI.- A strategic roadmap for transitioning from non-traditional backgrounds into elite AI engineering roles.- Using design thinking and personal "pain points" to drive meaningful technical innovation.- Why traditional ML and model distillation will remain vital as we move from generalist LLMs to specialized, high-speed agents.- How to navigate the complex landscape of AI frameworks and build depth in your technical stack.TIMECODES:00:00 Transitioning from Social Science to Software Engineering07:45 Applying Statistical Rigor to Generative AI Evaluation12:10 Balancing Research Mindsets with Engineering Speed16:30 Managing Non-Deterministic Systems and Model Creativity20:15 Comparing AI Roles in Big Tech vs Startups24:40 Learning by Building: Solving Personal Pain Points31:50 Mental Frameworks for Problem Finders and Solvers36:15 Human-Centered Design in the Age of LLMs42:05 Beyond API Calls: Software Engineering Rigor for Agents45:50 Orchestration and the Rise of Agent Ops51:30 Depth vs Breadth in AI Framework Selection56:10 The Future of Latency and Traditional ML Integration1:01:20 When to Prioritize Model Distillation and Fine-Tuning1:02:10 Closing Thoughts and Future OutlookThis conversation is designed for software engineers, data scientists, and career-switchers looking to transition into the Generative AI space. It is particularly valuable for technical leaders in large organizations and startups who need to balance rapid AI prototyping with long-term system reliability.Connect with Nasser- Linkedin - https://www.linkedin.com/in/nasserq/Connect with DataTalks.Club:- Join the community - https://datatalks.club/slack.html- Subscribe to our Google calendar to have all our events in your calendar - https://calendar.google.com/calendar/r?cid=ZjhxaWRqbnEwamhzY3A4ODA5azFlZ2hzNjBAZ3JvdXAuY2FsZW5kYXIuZ29vZ2xlLmNvbQ- Check other upcoming events - https://lu.ma/dtc-events- GitHub: https://github.com/DataTalksClub- LinkedIn - https://www.linkedin.com/company/datatalks-club/ - Twitter - https://twitter.com/DataTalksClub - Website - https://datatalks.club/

Rushi Kumar, vice president of engineering at DMF Lighting, sat down in the VW Buzz podcast van to discuss how engineering, design and technology are converging to redefine modern lighting. Here, he traces his journey from Lutron to Crestron to DMF, sharing insights into how LED innovation, digital lighting and tunable technologies are enabling new levels of design precision and user experience.Kumar also discusses how AI and intelligent control systems are shaping the next generation of smart lighting, balancing automation with simplicity for homeowners and integrators alike.Inside the Podcast Van With Rushi Kumar"As an engineer, you're always thinking about why something is done a certain way and how to make it better,” Kumar begins. “The key is converting that into something people actually want — a useful product rather than just a cool piece of technology.”He notes that while the transition from incandescent to LED lighting emerged as necessary for energy efficiency, it initially came at the expense of quality. DMF's goal, he says, has been to bring back the warmth and visual comfort of incandescent lighting while taking advantage of what LEDs make possible — such as smaller apertures, tunable white technology and cohesive linear integration.“With digital lighting, designers can now fine-tune every fixture, match color consistency across products and create truly personalized spaces,” Kumar explains.He also highlights balancing sophistication with simplicity in lighting control. While the industry has embraced apps and advanced automation, he emphasizes that usability must remain central. “Lighting control should be simple,” emphasizes Kumar. “Anyone's parent should be able to walk in and turn on the lights.”Looking ahead, Kumar sees artificial intelligence as a valuable design assistant — helping integrators and designers streamline planning, commissioning and even anticipate customer behavior. “AI will make systems smarter and more responsive,” he states, “but it's still about enabling comfort and control, not replacing human intent.”

What if the greatest threat to healthcare isn't a broken system — it's a dehumanized one? In this episode of Experiencing Healthcare, Jamie Preston and Your Health CEO Matt Staub wrestle with a deceptively simple idea from Harvard Business School Professor Ryan Buell: service is the business of people helping people. Sparked by Matt's experience at an Athena Health executive leadership forum, this is a conversation about what it truly means to serve — in a world where technology promises to do it faster, cheaper, and at scale. Key topics covered: Why you can never fully take people out of a service industry — and what happens to care quality when you try How ambient listening technology like Mobius is using AI to restore human connection in the exam room, not replace it The ICU nurses who used tough love to get a post-heart-surgery patient walking — and what that story reveals about what genuine service really looks like The "can vs. should" question every healthcare leader must ask before deploying new technology How to show up and serve others with excellence, even on your hardest personal days Healthcare will always evolve — but Matt and Jamie make a compelling case that the human at the center of care is the one thing worth protecting above all else. This one's worth the listen.

This week on To The Point Cybersecurity Podcast, hosts Rachael Lyon and Jonathan Knepher sit down with Erica Shoemate—international bestselling author, tech policy leader, and advocate for maternal health—to tackle the hot-button issues surrounding AI and cybersecurity. From headline-making resignations at leading AI companies to the complexities of human-centered design, ethics, and regulation, Erica Shoemate brings her unique insight from years in national security and big tech. Join us as we dig into concerns about innovation versus profit, the pitfalls of monetizing user data, and the ever-evolving guardrails around generative AI. We'll explore whether current regulations are enough to protect consumers—especially children—and what tech leaders should be thinking about as AI reshapes the landscape. Don't miss this thought-provoking conversation that's equal parts cautionary tale and call to action for more transparent, ethical leadership in technology. For links and resources discussed in this episode, please visit our show notes at https://www.forcepoint.com/govpodcast/e373

Send a textAs automation and artificial intelligence reshape the future of work, educators face a critical question: Are we preparing students for a world defined by automation and innovation?In this episode of The Brighter Side of Education, Dr. Lisa Hassler speaks with Camp, Head of Teaching and Learning at New England Innovation Academy, about how competency-based learning and human-centered design can work together to support meaningful, future-ready education.The conversation explores research-backed approaches to assessment, including evidence showing that competency-based environments grounded in strong student–teacher relationships improve student achievement. John shares how schools can maintain academic rigor while shifting the focus from grades to demonstrated mastery, transferable skills, and ethical technology use.Listeners will gain insight into:The limitations of traditional grading systemsHow competency-based assessment supports deeper learningThe role of human-centered design in student engagement and belongingResponsible approaches to integrating AI in teaching and learningSmall, actionable changes educators can make to innovate within constraints

One of the challenges of getting older—especially for men—is meeting people and forming new friendships. Social connection is a fundamental human need, yet the demands of work, responsibilities, and constant distractions make it difficult to create the time and space for meaningful relationships. A recent Pew study found that men and women report loneliness at similar rates. However, women are more likely to lean on their social networks for support, while men often struggle in silence.A Gallup poll further reveals that young men in the U.S. are lonelier than their counterparts in other parts of the world. According to the report, “U.S. men stand out, not only in terms of absolute rates of loneliness but also in how much more likely they are to feel lonely compared with younger women and others in their own country. This is a rare pattern across wealthy countries, none of which exhibit a starker divide between young men and the rest of the nation's residents.”There is a clear need for men—and for people more broadly—to have opportunities to gather, meet, and genuinely connect.Enter WeRoad, a travel experience company designed to bring people together through shared journeys. Fabio Bin, Co-founder and Chief Marketing Officer of WeRoad, helped create the company with the loneliness epidemic in mind. He joins me on Experience by Design to discuss WeRoad's origins and its mission to foster human connection, not just tourism. While the trip is the product, the true experience comes from the people who share it with you.From the thoughtful screening and training of travel coordinators, to pre-trip events that help groups bond, to post-trip virtual communities, every aspect of WeRoad is designed around building relationships and cultivating a sense of belonging.We talk about WeRoad's growth across Europe and its efforts to expand into the United States—something that survey data suggests is sorely needed. We explore how WeRoad helps people break out of their social bubbles and form new communities through shared adventures. Fabio also describes how travelers are building an identity as “WeRoaders”—some even getting WeRoad tattoos—and shares the company's new initiative, WeRoadX, which empowers travel leaders to design their own trips based on their passions through a participatory design approach.Fabio Bin: https://www.linkedin.com/in/fabiobinWeRoad: https://www.weroad.com/

In this episode, Steve reveals how his unique background in cryptography, data modeling, and real estate convergence has led him to design a community that starts from a completely different point of view: human connection first. Discover how Jevity is being crafted as a walkable, nature-embedded village where homes are nestled among trees, not carved through them, using revolutionary materials like 3D-printed hempcrete. We dive deep into the ecosystems within a community, from hyper-local food production and micro-manufacturing to renewable energy and closed-loop waste systems, and how these layers integrate to foster not just sustainability, but genuine belonging and resilience. Furthermore, Steve explains the revolutionary role of tokenization and cryptocurrency in real estate. Learn how his company, Grotto, is pioneering a "stewership model" of fractional ownership, aiming to democratize investment and ensure that everyone who works in Jevity can afford to live, and own a piece, there. This discussion isn't just about futuristic ideas; it's a practical roadmap for using technology and intentional design to create places where people and the planet can thrive together. If you're an investor, dreamer, builder, or simply someone craving a more connected and purposeful way of life, this episode offers the inspiration and insight to start thinking outside the box, and about what's possible when we build from the heart. #RegenerativeCommunity #FutureOfRealEstate #Tokenization #SustainableLiving #CommunityBuilding

How do you know if your virtual program is actually high quality—without reducing it to a checklist?Dr. Chris Harrington returns to the podcast to share how he's building the Virtual Learning Accelerator: a human-centered system that helps leaders assess program quality, translate results into priorities, and support teachers over time—without outsourcing professional judgment to AI.What you'll get from this episodeA clear way to think about quality as a system, not a tool or a single roleHow standards-aligned self-assessment becomes useful instead of performativePractical guardrails for using AI to speed up improvement without distorting itA sustainable model for improving virtual programs year over yearKey moments00:01–02:05 — Why the quality question matters now02:20–07:30 — The Virtual Learning Accelerator: coaching, assessment, and PD as one system09:46–14:45 — How the needs assessment works (14 standards, ~45–60 minutes, instant report)15:45–18:45 — Why the AI launch was delayed: tightening rubrics and recommendations21:03–26:40 — Turning scores into action: why coaching is the translation layer28:30–36:10 — Supporting teachers at scale: micro-courses aligned to online teaching standards37:00–40:10 — Revisiting “Why Distance Learning?”: the shift from access to qualityLinksVirtual Learning Accelerator: digitallearningworks.orgEmpowerED Research Institute: empoweredresearch.orgNational Standards for Quality Online Learning: nsqol.orgHost LinksDiscover more virtual learning opportunities at CILC.org with hosts Tami Moehring and Allyson Mitchell.Seth Fleischauer's Banyan Global Learning combines live virtual field trips with international student collaborations for a unique K12 global learning experience. See https://banyangloballearning.com/global-learning-live/

Follow Olivia on Linkedin and Substack! Check out her website.Follow us on Instagram and on X!Created by SOUR, this podcast is part of the studio's "Future of X,Y,Z" research, where the collaborative discussion outcomes serve as the basis for the futuristic concepts built in line with the studio's mission of solving urban, social, and environmental problems through intelligent design.Make sure to visit our website and subscribe to the show on Apple Podcasts, Spotify, or Google Podcasts so you never miss an episode. If you found value in this show, we would appreciate it if you could head over to iTunes to rate and leave a review – or simply share the show with your friends!Don't forget to join us next week for another episode. Thank you for listening!

In this powerful episode, Jocelyn Wyatt, CEO of Alight, shares her 25-year journey transforming humanitarian aid through human-centered design. From her early days recognizing the disconnect between DC-based decisions and on-the-ground needs in Bolivia, to co-founding IDEO.org and now leading a $90 million organization serving 4 million displaced people annually, Jocelyn reveals what it really means to center refugees as customers, not beneficiaries.Discover how Alight maintains operations in Sudan through three different countries despite ongoing conflict, why "choosing optimism" is a strategic imperative when serving those in crisis, and how pop-up nail salons became the breakthrough for adolescent reproductive health programs in Africa. Jocelyn discusses navigating massive foreign aid cuts, the critical role of grassroots donors giving $20 at a time, and why proximity to problems leads to better solutions.With 25 million people requiring humanitarian assistance in Sudan alone, this conversation challenges fundamental assumptions about how aid should work in the 21st century. Learn why treating refugees with dignity isn't just morally right—it's more effective.Key Topics: Human-centered design in humanitarian work, refugee crisis response, Sudan emergency operations, funding challenges in foreign aid, innovation in displacement services, local leadership empowermentLearn more at: wearealight.org | causeandpurpose.org

In this episode of "Your Leadership Legacy," host Tina Paulus Krauss welcomes co-host, Melissa Marks, and guest expert William Reid. Together, they explore how leadership can bridge the gap between technical innovation and human-centered design. The discussion highlights the importance of emotional intelligence, integrating AI with empathy, and empowering people at all levels. William shares insights on aligning technology with real human needs, while Tina and Melissa emphasize adaptive leadership and collaboration. The episode offers practical advice for leaders seeking to create organizations that are agile, effective, and truly focused on both people and progress. Time Stamps: Podcast Introduction (00:00:02) Tina introduces the podcast, welcomes co-host Melissa, and sets the stage for the episode. Melissa's Background & Partnership (00:00:27) Melissa shares her engineering background and how she partnered with Tina on leadership workshops. Team Excellence & Leadership Tools (00:01:01) Discussion about the impact of providing leaders with tools and resources for team transformation. Introducing William Reid (00:01:30) William Reid is introduced as the guest expert in technology and facilitation. William's Bio & Approach (00:01:38) Tina reads William's bio, highlighting his focus on connecting technical solutions with human needs. William's Career Journey (00:02:35) William shares his transition from technical roles to facilitation and human-centered work. Bridging Technical and Human Worlds (00:04:01) Discussion on the importance of connecting technical solutions to real human problems. Challenges in Tech Adoption (00:04:19) William explains the disconnect between technical innovation and user experience in daily life. Blending Technical and Adaptive Leadership (00:05:28) Melissa and William discuss the need to blend technical expertise with adaptive, human-focused leadership. Complexity in User Experience (00:06:15) William describes the challenges of designing technology that truly meets user needs. Leadership's Role in Bridging Gaps (00:09:04) Tina and William discuss leadership's responsibility in uniting diverse goals for better solutions. Leadership Perspective on Mission & Profit (00:10:03) William explains how leadership must balance mission statements with profitability and customer experience. Emotional Intelligence in Leadership (00:13:20) Melissa and Tina highlight the importance of emotional intelligence in modern organizations. AI Integration and the Human Element (00:13:56) Melissa discusses the impact of AI on organizations and the enduring importance of human involvement. The Curse of Knowledge & Customer Experience (00:15:38) William warns about experts overlooking user struggles and the need for empathy in design. Cost-Cutting vs. Customer Value (00:18:45) William critiques short-sighted cost-cutting and advocates for using AI to enhance, not replace, human roles. Leadership Gaps and Organizational Change (00:19:38) Discussion on the need for leadership to adapt structures and processes for evolving customer journeys. Solving New Problems with New Solutions (00:21:10) Tina and William emphasize the need for innovative solutions rather than relying on outdated methods. Advice for Executive Leaders (00:22:52) William offers practical steps for leaders to move organizations toward human-centered, effective solutions. Process Maturity and Problem Solving (00:23:47) William stresses the importance of mature processes and listening to real customer problems. AI, Process, and Continuous Feedback (00:26:41) Melissa and William discuss leveraging AI while maintaining strong processes and regular feedback loops. Future of Leadership & Empowerment (00:28:16) William describes the future of leadership as empowering people at all levels and removing bottlenecks. Organizational Bottlenecks & Ego (00:29:48) William explains how ego and centralized authority slow organizations and hinder innovation. Human Touch in a Tech-Driven World (00:31:43) William advocates for maintaining human interaction even as technology advances. Closing Thoughts & Where to Find William (00:33:31) Tina thanks William, who shares where listeners can find more about his work and upcoming projects. Final Reflections on Leadership (00:34:17) Melissa and Tina reflect on individual leadership, the evolving workplace, and the importance of customer focus. About the Guest William Reed is an optimist about our ability to put the right approach and solutions in front of the right problems.   Every complaint, setback, problem, or challenge is a signal to us of the need for change to the status quo.   I explore ways to help others to think differently about how they approach what they do. I work with organizations to get the right solutions into the hands of those who need them, navigating the arduous design/build process through market noise into successful usage of the solution.   Website https://www.williamreed.info/   Social Media https://www.linkedin.com/in/cciewill/   Additional Link https://www.youtube.com/@thesmartitpodcast   Main Topics or Questions The imperative to inspire the next generation of leaders. -What does the future of leadership look like -Approaches to sharing the decision-making responsibilities -Reshaping the meaning of work     About the Host Hosted by Tina Paulus-Krause, leadership coach, speaker, author, and creator of the RESET framework, this podcast is a space for leaders, professionals, and purpose-driven humans who know there is more available to them. Tina blends emotional intelligence, embodiment, lived experience, and practical self leadership tools to support meaningful transformation from the inside out. This podcast explores self-leadership, emotional intelligence, healing, difficult conversations, change, boundaries, generational healing and legacy so you can lead yourself with clarity, regulate your energy, strengthen relationships, and create results that are sustainable, aligned, and deeply human. If you are navigating burnout, transition, growth, or a desire to lead differently, you are in the right place.     Work With Me Ready to go deeper and apply what you are learning?

For over four decades, Ravi Sawhney has shaped the world through human-centered innovation—from the first touchscreen experiences at Xerox PARC to iconic products and services that have improved millions of lives. In this episode of The Story Engine Podcast, Ravi shares the timeless principles behind his psychoesthetic methodology: a design philosophy rooted in emotion, memory, and how an experience makes us feel about ourselves. We explore why modern technology often feels synthetic, how great design creates meaning rather than aesthetics, and why the most successful products, services, and even political messages connect to our deepest human needs. Ravi reveals the emotional tests every person unconsciously runs—Is it like me? Does it like me? Can it make me more?—and demonstrates how companies can use these insights to create solutions that resonate, inspire, and elevate. This is an insightful journey through innovation, anthropology, storytelling, and the universal longing for affirmation. On This Episode 00:25 — Ravi's Origin Story: From Xerox PARC to Founding RKS Design Ravi recounts his early work on the first touchscreen graphical interfaces and the leap from corporate life to entrepreneurship. 01:50 — The Core Principle: Human-Centered Innovation "It's not how you feel about the design—it's how the design makes you feel about yourself." 02:36 — The Problem with AI-Driven, Algorithm-Centered Design Why modern technology often feels synthetic and emotionally flat. 04:57 — The Human Emotional Litmus Test "Is it like me? Does it like me? Can it make me more?" Ravi explains the universal psychological process humans use to evaluate meaning. 06:20 — Maya Angelou Meets Design Why emotion—not logic—is the heart of unforgettable experiences. 07:12 — Why Organizations Seek Human-Centered Innovation The two sides of motivation: fear avoidance and aspiration. 10:14 — How the Hero's Journey Is Actually a Design Process Ravi breaks down attract → engage → adopt → affirm. 12:15 — What Makes Psychoesthetics Unique Discovering deeper meaning and triggering positive memories through design. 17:01 — The Teddy Ruxpin Story: Bringing a Toy to Life How Ravi turned an ugly, mechanical bear into a cultural phenomenon. 19:19 — Designing Guitars Played by the Rolling Stones How sustainable materials and emotional resonance changed music hardware forever. 24:27 — Human-Centered Design for Social Impact How Ravi redesigned access to home-buying programs for first-time buyers. 26:14 — Where to Learn More Ravi shares resources, books, the methodology, and where to find more of his work.

In this special episode, Leticia Caminero steps into the guest's seat to explore the ideas behind her book Protection for the Inventive Mind. Through an honest and reflective conversation, she shares how creativity, human-centered design, and intellectual property come together to turn fragile ideas into real, sustainable value. This episode is an invitation to think differently about innovation, protection, and the courage to build with intention.Ever had an idea feel bright in the shower and dim by lunchtime? We open the door to a different path: a living, pencil-in-hand guide for taking an idea from spark to market with intellectual property as structure, not handcuffs. Leticia moves from host to guest to share why she wrote Protection for the Inventive Mind and how it helps creators make small daily moves that reduce anxiety, protect originality, and build sustainable income.We walk through the mindset shift that turns books into workspaces and readers into builders. Instead of chasing a finish line like “file the patent,” we reframe protection as a bridge to value—licensing, partnerships, investment, and fair deals. You will hear how to sequence complexity, choose what to cut without losing the soul of the idea, and align patents, utility models, or industrial designs with a clear strategy. The String of Thought method takes center stage: an honest chain that captures fear, sparks, contradictions, and breakthroughs without polishing too soon. That chain becomes both creative x-ray and strategic map, revealing what deserves protection and where the market fit can take root.From user-first thinking to documentation practices that stand up in conflict, we stitch together design thinking, practical IP, and monetization in a humane way. This is about creative justice: giving your idea the structure it needs to breathe, be recognized, and be paid. If you are tired of vague advice and hungry for a process that respects both magic and rigor, this conversation will meet you where you are and move you one concrete step forward today.If this episode helps you see your idea more clearly, share it with a friend who needs a nudge. Subscribe, leave a review, and tell us the next small step you will take.Send us a textCheck out "Protection for the Inventive Mind" – available now on Amazon in print and Kindle formats. The views and opinions expressed (by the host and guest(s)) in this podcast are strictly their own and do not necessarily reflect the official policy or position of the entities with which they may be affiliated. This podcast should in no way be construed as promoting or criticizing any particular government policy, institutional position, private interest or commercial entity. Any content provided is for informational and educational purposes only.

Jorge Lagarto, founding member and currently Director of LabX – Center for Innovation in the Public Sector. After starting his career working in consulting and project management, he spent many years in the public sector, particularly in the areas of innovation, digital transformation, and servicedesign. He holds a degree in Environmental Engineering and a specialization in eLearning Pedagogy and Instructional Design.In this episode, Jorge shares with us the journey that led him to co-found and lead LabX. He highlights the importance of understanding the diverse needs of all citizens in order to create inclusive public services. He shares with us the multiple roles LabX play: from developing projects (from research to implementation) to creating capability (through training), supporting innovation teams and nurturing an ecosystems of innovation labs. He shares some of the challenges associated to innovation in the public sector but also shares the value of the design process in creating meaningful solutions and trigerring culture change.To learn more about Jorge's work, follow him on LinkedIn: ⁠https://www.linkedin.com/in/jorge-lagarto-7a712468/⁠and check LabX's website:⁠https://labx.gov.pt/o-labx/?lang=en⁠Credits:Conception, host and production: Anne-Laure FayardSound design & Post-production: Claudio SilvaMusic & Art Work: Guilhem Tamisier

The most enjoyable part of doing the podcast is talking to a wide range of people who, regardless of their industry or role, share a common goal: making things better. At the end of the day, that's what it's all about. Sometimes we make things better by selling something people need. Other times, it's by teaching them something new, creating an art installation that moves them, designing a workplace where they feel fulfilled, or building tools that make tasks easier. Whatever the approach, the mission remains the same—to make things better.This simple goal can often get lost behind the different names our work has taken over time. Take “UX,” for example. It started as “Human Factors,” then became “Human-Computer Interaction,” and eventually evolved into “User Experience” and “Human-Centered Design.” Whatever the term, it all comes back to the same principle: improving lives. The more we keep that in mind, the better we understand what this work is truly about.There's a lot of talk today about creating a “Digital First” strategy. But perhaps we should think in terms of a Human First strategy—focusing on what people want, what they need, and how we can help close the gap. One of the great things about being a podcast host, educator, and thought leader in this space is providing the tools that help others create the tools people need.My guest on this episode of Experience by Design understands what it means to elevate human potential and create “human-powered excellence.” Terry Peters discovered his passion for computers and coding through his high school football coach. Over his 20+ year career, he has helped organizations shape their digital strategies through user research, systems design, and user-focused experiences. His systems perspective emphasizes the importance of employee experience within technological and digital design—prioritizing their voices to create solutions that truly make things better.We discuss Terry's journey into management information systems and eventually user experience. We explore the challenges of requirements gathering, the role of AI as a supportive tool in human-centered design (rather than a replacement), and Terry's work with Veracity, now part of RGP, where empathy is central to projects that impact employees' work and lives.Finally, we reflect on the ethos of user experience: improving people's lives and making things better. By integrating diverse perspectives, we can build tools that help people achieve that goal.Terry Peters on LinkedIn: https://www.linkedin.com/in/terry-peters-m-s-8198b61b/RGP: https://rgp.com/

In this episode of the HappySignals podcast, host Sakari Kyrö interviews Lisa Bauer, who shares her journey through various industries and her experiences at IDEO. Lisa discusses the importance of human-centered design, the transition from an asking culture to an assigning culture in team dynamics, and the significance of stakeholder involvement in organizational change. She emphasizes the need for a culture of experimentation and continuous learning, drawing on her experiences to inspire others in their own transformation journeys.Lisa Bauer - https://www.itslisabauer.com/TakeawaysLisa is passionate about helping her colleagues and improving team collaboration.Her career path has been nonlinear, spanning various industries.Human-centered design is crucial for effective team dynamics.Transitioning from asking to assigning teams can enhance project outcomes.Involving stakeholders in the design process leads to better acceptance of changes.A culture of experimentation allows for learning and growth.Prototyping is essential in the design process.Identifying key players is vital for successful change management.Lisa aims to spread the values of human-centered design in traditional industries.Optimizing operations is a continuous journey that requires collaboration.Subscribe to our newsletter:LinkedIn: ⁠https://www.linkedin.com/newsletters/it-experience-insights-6996053129205026816/⁠Email: ⁠https://happysignals.com/itxm-insights

Systems should make life easier, not more complicated. That idea runs through our conversation with technology strategist “VPN,” whose journey from SAP in India to the UN in Geneva to advising global institutions shaped a simple practice: start with the problem, then use data and AI to serve people with clarity and care.We dig into what most teams get wrong about data—confusing volume with insight and falling into confirmation bias. Instead of chasing clever dashboards, we map a workflow where hypotheses are tested, methods are transparent, and systems explain themselves in plain language. The result is trust. And trust is what unlocks adoption, the critical moment when data actually changes a decision. From HR policy Q&A to legal discovery, we show how AI can strip away repetitive labor so humans focus on context, tradeoffs, and fairness.Designing for the public means building for real settings: clinics with noise, fields with poor connectivity, and city services that must be accessible, secure, and easy to use. We explore digital twins, predictive maintenance, and crowdsourced reporting—and why each only works when the loop closes and action is visible. Along the way, we share a framework for people-first AI strategy: educate users, co-design with business owners, choose use cases where automation is safe and useful, and require explainability where stakes are high. The through line is constant: human judgment at the end of the loop, with AI as the force multiplier.If you care about ethical AI, public sector innovation, and data that leads to better outcomes—not just faster reports—you'll find practical steps you can apply today. Subscribe, share with a colleague who wrangles dashboards for a living, and leave a review with one question you want AI to help your community answer next.Send us a textCheck out "Protection for the Inventive Mind" – available now on Amazon in print and Kindle formats. The views and opinions expressed (by the host and guest(s)) in this podcast are strictly their own and do not necessarily reflect the official policy or position of the entities with which they may be affiliated. This podcast should in no way be construed as promoting or criticizing any particular government policy, institutional position, private interest or commercial entity. Any content provided is for informational and educational purposes only.

Recorded live from CEDIA Expo/CIX 2025, Rushi Kumar, Vice President of Engineering at DMF Lighting, sits down in the VW Buzz podcast van to discuss how engineering, design, and technology are converging to redefine modern lighting. Kumar traces his journey from Lutron to Crestron to DMF, sharing insights into how LED innovation, digital lighting, and tunable technologies are enabling new levels of design precision and user experience. He also discusses how AI and intelligent control systems are shaping the next generation of smart lighting, balancing automation with simplicity for homeowners and integrators alike.

Suzanne Boyd, CEO of Anthro-Tech and a pioneer in human-centered design joins the show to share her journey from growing up in a family of entrepreneurs to founding Anthro-Tech in 1997, by blending her love of anthropology with technology to improve lives through thoughtful design. We unpack the evolution and institutionalization of human-centered design, its impact on government and private sector organizations, and the importance of inclusivity and accessibility from the start of any project.

In this episode of Bright Spots in Healthcare, we explore how human-centered design can uncover breakthrough solutions already hiding in plain sight. Dr. Kristian Olson, Vice President of Design Impact at Mass General Brigham and leader of the Springboard Studio, shares how slowing down to understand problems leads to faster, more effective innovation. The conversation dives into: The four pillars of effective healthcare innovation: design research, prototyping, supported implementation, and impact measurement How "stupidest ideas" exercises and question storming unlock creative solutions in frontline staff meetings Real results from Salem Hospital's mobility speedometer (300% increase in patient movement, reduced length of stay) The COVID testing booth prototype that saved $1 million per year while reducing gown usage by 97% Developing low-cost neonatal resuscitation devices in Uganda and India that improved ventilation skills Why frontline staff must be co-creators, not just implementers, of healthcare solutions This discussion offers practical frameworks for health plans, hospitals, and healthcare leaders looking to harness their teams' ingenuity and drive measurable improvement. Guest Bio: https://www.massgeneral.org/doctors/17235/kris-olson Resources & References MGB Springboard Studio: www.mgbbspringboardstudio.org Augmented Infant Resuscitator: ebinnovations.net Positive Deviance approach to solving malnutrition in Vietnam (referenced as inspiration) Partner with Bright Spots Ventures: If you are interested in speaking with the Bright Spots Ventures team to brainstorm how we can help you grow your business via content and relationships, email hkrish@brightspotsventures.com About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare—proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.

Much of the world around us—our workplaces, products, and public spaces—was never designed with everyone in mind. That oversight can create barriers, limit performance, and even put people at risk. But when ergonomics meets universal design, inclusion becomes innovation.In this episode of Problem Solved: The IISE Podcast, we hear from two leading voices in human factors and ergonomics: Bobbie Watts, past president of IISE's Applied Ergonomics Society, and Anuja Patil, current president and risk control director at CNA Insurance.Together, they unpack how universal design principles are reshaping the way we work, build, and live—from accessible workplaces and flexible production lines to AI-powered safety systems and healthcare environments designed for all.

What's the missing gap between the promise of AI in the future of work and its actual adoption? What is the difference between the organizations that spend millions on technological advances that ultimately fail and those that can unlock unprecedented innovation? You'll learn the one thing that makes a difference in this episode.EPISODE SUMMARY:"WHAT YOU WILL LEARN:Most companies are approaching AI completely backwards. We're going to talk about what actually breaks organizations when they adopt AI — and the human-centered approach that puts them back together. You'll hear how high-achievers in HR and organizational development are sabotaging their own AI initiatives by focusing on the technology instead of the people who use it. We unpack the emotional mechanics behind why leaders make costly AI decisions, and the critical thinking skills that separate successful adoption from expensive failure.If you've ever felt overwhelmed by AI's rapid evolution but couldn't name exactly what felt wrong about your approach, this episode will offer some insight from someone who's built a framework that flips traditional AI adoption on its head — putting human-centered design at the core of artificial intelligence strategy. Our guest shares the one mindset shift that separates organizations thriving with AI from those drowning in it. We're diving into the intersection of artificial intelligence and human-centered design, exploring why the future belongs to leaders who can balance automation with authentic human connection. Let's rethink your AI strategy.***ABOUT OUR GUEST:Wayne Williams is the Founder of Prospective Tech and a Subject Matter Expert on AI and Human Centered Design. He is a co-author of the White Paper “The Intersection of AI and Human Centered Design” and “Connecting the Dots to Entrepreneurship."" Wayne serves as a board advisor for The Harvard Business Review Advisory Council, The Center for Science in the Public Interest, Yale's School of the Environment, and ACLU, and was an advisor to The White House Council on Hunger, Nutrition, and Health.***FIND OUR GUEST HERE:www.prospectivetechpa.org/***IF YOU ENJOYED THIS EPISODE, CAN I ASK A FAVOR?We do not receive any funding or sponsorship for this podcast. If you learned something and feel others could also benefit, please leave a positive review. Every review helps amplify our work and visibility. This is especially helpful for small, women-owned, boot-strapped businesses. Simply go to the bottom of the Apple Podcast page to enter a review. Thank you!Subscribe to my free newsletter at: mailchi.mp/2079c04f4d44/subscribeWork with me one-on-one: calendly.com/mira-brancu/30-minute-initial-consultationConnect with me on LinkedIn: www.linkedin.com/in/MiraBrancuLearn more about my services: www.gotowerscope.comGet practical workplace politics tips from my books: gotowerscope.com/booksAdd this podcast to your feed: www.listennotes.com/podcasts/the-hard-skills-dr-mira-brancu-m0QzwsFiBGE/https://www.prospectivetechpa.org/Tune in for this innovative conversation at TalkRadio.nyc or watch the Livestream by Clicking Here.

Rishee Jain is an engineer and an expert in the built environment – the manmade structures of modern life. The future, Jain says, will be a place where everyone has a safe, comfortable place to live and work, and the built environment adapts in real time to our needs. Jain is now exploring cool roofs that reflect heat to lower indoor temperatures and improve occupants' well-being. We once believed that humans bent infrastructure to our needs, but now we understand how infrastructure changes us, too, Jain tells host Russ Altman on this episode of Stanford Engineering'sThe Future of Everything podcast.Have a question for Russ? Send it our way in writing or via voice memo, and it might be featured on an upcoming episode. Please introduce yourself, let us know where you're listening from, and share your question. You can send questions to thefutureofeverything@stanford.edu.Episode Reference Links:Stanford Profile: Rishee JainConnect With Us:Episode Transcripts >>> The Future of Everything WebsiteConnect with Russ >>> Threads / Bluesky / MastodonConnect with School of Engineering >>> Twitter/X / Instagram / LinkedIn / FacebookChapters:(00:00:00) IntroductionRuss Altman introduces guest Rishee Jain, a professor of civil and environmental engineering at Stanford University.(00:03:50) Focus on Built Urban EnvironmentsRishee Jain shares how early hands-on projects inspired his career.(00:04:51) The Social DimensionWhy infrastructure must account for human behavior and social needs.(00:07:03) How Infrastructure Shapes UsExamples of sidewalks, bike lanes, and design choices influencing wellbeing.(00:09:11) Defining Urban FormDefining urban form as design across buildings, neighborhoods, and cities.(00:10:58) Decision-Makers at Every LevelHow policymakers, communities, and building owners shape design.(00:13:38) Dynamic InfrastructureThe shift from static infrastructure to adaptable, responsive systems.(00:15:19) Levers of ChangeUsing thermal and lighting design as key factors for wellbeing.(00:19:36) Climate & Extreme HeatThe impact of extreme heat on building design and vulnerable communities.(00:23:25) Measuring ImpactStudies using wearables to track the benefits of infrastructure interventions.(00:24:25) Community FeedbackThe optimistic research results on infrastructure interventions.(00:26:18) Retrofitting Old BuildingsChallenges in adapting existing infrastructure with minimal disruption.(00:31:12) Future in a MinuteRapid-fire Q&A: hope, infrastructure, research needs, and lessons from history.(00:33:01) Conclusion Connect With Us:Episode Transcripts >>> The Future of Everything WebsiteConnect with Russ >>> Threads / Bluesky / MastodonConnect with School of Engineering >>>Twitter/X / Instagram / LinkedIn / Facebook Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Matt Glazer arrives with runner's grit and a teacher's patience, asking nonprofit leaders to reconsider what “success” really means when the pace gets punishing and the stakes feel permanent. Blue Sky Partners, he explains, is built on human-centered design—strategy that starts with people, not paperwork—because “things happen with people, not to them.” That simple reframing lands like fresh air in a room that's been working on fumes.Matt traces the practical path from North Star to next step. Vision and mission still matter; values still guide. But unless the destination is explicit, inertia becomes the manager. He's seen organizations celebrate the wrong finish line—an amount raised rather than a result achieved—because the compass got swapped for a calculator. As he puts it plainly, too many teams make “the destination the money, not the mission,” and then feel failure in victory. His remedy: clarity that sequences choices—staffing, board composition, fundraising tactics—toward outcomes that last longer than a news cycle or a fiscal quarter.The episode turns intimate as he describes leading through funding freezes and furloughs, where procurement bottlenecks stall workforce programs and rapid-rehousing efforts. Chaos, he says, is part of the system; the question is how leaders respond. That response writes the culture: junior staff learn what urgency means, what boundaries are allowed, and whether development is an investment or an afterthought.Matt's answer is rhythm. He prefers “work-life rhythm” to balance, because real life surges and ebbs. Micro-rituals—a brain break after deep work, a morning run, hand-ground coffee, ten minutes of reading—become the scaffolding of steadiness. Leaders who model the pause (even leaving early after a 3 a.m. crisis) give permission for healthier habits and better listening. From there, skills compound: interns become staffers, staffers rise to managers, managers to directors, directors to chiefs.He doesn't preach from a distance. Matt shares his own burnout and mental-health journey, the season when achievement eclipsed wellbeing. That candor reframes self-care as operational sense, not personal luxury. The nonprofit sector is vast—and fragile—precisely because it relies on people whose calling meets constraints. Protect the people, he argues, and you protect the mission.This episode is an invitation to re-set: name the North Star, measure what matters, and let rhythm replace adrenaline. Strategy becomes humane. Operations become sustainable. And the work—housed within leaders who can breathe—can keep going for a long time. #TheNonprofitShow #NonprofitLeadership #HumanCenteredDesignFind us Live daily on YouTube!Find us Live daily on LinkedIn!Find us Live daily on X: @Nonprofit_ShowOur national co-hosts and amazing guests discuss management, money and missions of nonprofits! 12:30pm ET 11:30am CT 10:30am MT 9:30am PTSend us your ideas for Show Guests or Topics: HelpDesk@AmericanNonprofitAcademy.comVisit us on the web:The Nonprofit Show

In this episode of ACM ByteCast, Bruke Kifle hosts ACM Distinguished Member Cecilia Aragon, Professor in the Department of Human Centered Design and Engineering and Director of the Human-Centered Data Science Lab at the University of Washington (UW). She is the co-inventor (with Raimund Seidel) of the treap data structure, a binary search tree in which each node has both a key and a priority. She is also known for her work in data-intensive science and visual analytics of very large data sets, for which she received the Presidential Early Career Award for Scientists and Engineers (PECASE) in 2008. Prior to her appointment at UW, she was a computer scientist and data scientist at Lawrence Berkeley National Laboratory and NASA Ames Research Center, and before that, an airshow and test pilot, entrepreneur, and member of the United States Aerobatic Team. She is a co-founder of Latinas in Computing. Cecilia shares her journey into computing, starting as a math major at Caltech with a love of the Lisp programming language, to vital work innovating data structures, visual analytics tools for astronomy (Sunfall), and augmented reality systems for aviation. She highlights the importance of making data science more human-centered and inclusive practices in design. Cecilia discusses her passion for broadening participation in computing for young people, a mission made more personal when she realized she was the first Latina full professor in the College of Engineering at UW. She also talks about Viata, a startup she co-founded with her son, applying visualization research from her lab to help people solve everyday travel planning challenges. We want to hear from you!

Empathy might be one of the most essential skills for learning designers, and there's no better place to learn it than design thinking. That's why, in this episode, I am joined by Sheryl Cababa, a design researcher and strategist, and the Chief Strategy Officer at Optimistic Design, to give us some insight into her process.She clarifies what design thinking is and what it entails, how it can help us design better learning solutions and navigate stakeholders in the decision-making process, and three principles that will get you a level deeper in the analysis phase.▶️ 3 Design Thinking Principles for Learning & Development Pros with Sheryl Cababa ▶️ Key Points:03:37 How Sheryl is helping clients reimagine education with design08:31 Design thinking or human-centered design in a nutshell12:20 The significant benefits of using a design thinking approach in L&D17:52 Understand everyone's incentives19:42 Always center the end user in your work20:45 Think about your most extreme users24:28 Valuable resources to get started with design thinkingResources from this episode:Get Sheryl's book Closing the Loop: Systems Thinking For Designers.For a toolkit with practical tips on applying human-centered design, access IDEO's Design Kit.For a breakdown of what it means to do research around design and user experience, check out the book: Just Enough Research by Erika Hall.Join the Nonprofit Learning and Development Collective: https://www.skillmastersmarket.com/nonprofit-learning-and-development-collectiveWas this episode helpful? If you're listening on Apple Podcasts or Spotify, follow and leave a review!

BONUS: Nesrine Changuel shares how to create product delight through emotional connection! In this BONUS episode we explore the book by Nesrine Changuel: 'Product Delight - How to make your product stand out with emotional connection.' In this conversation, we explore Nesrine's journey from research to product management, share lessons from her experiences at Google, Spotify, and Microsoft, and unpack the key strategies for building emotionally resonant products that connect with users beyond mere functionality. The Genesis of Product Delight "I quickly realized that there is something that is quite intense while building Skype... it's not just that communication tool, but it was iconic, with its blue, with ringtones, with emojis. So it was clear that it's not just for making calls, but also to make you feel connected, relaxed, and part of it." Nesrine's journey into product delight began during her transition from research to product management at Skype. Working on products at major companies like Skype, Spotify, and Google Meet, she discovered that successful products don't just function well—they create emotional connections. Her role as "Delight PM" at Google Meet during the pandemic crystallized her understanding that products must address both functional and emotional user needs to truly stand out in the market. Understanding Customer Delight in Practice "The delight is about creating two dimensions and combining these two dimensions altogether, it's about creating products that function well, but also that help with the emotional connection." Customer delight manifests when products exceed expectations and anticipate user needs. Nesrine explains that delight combines surprise and joy—creating positive surprises that go beyond basic functionality. She illustrates this with Microsoft Edge's coupon feature, which proactively suggests discounts during online shopping without users requesting it. This anticipation of needs creates memorable peak moments that strengthen emotional connections with products. Segmenting Users by Motivators "We can discover that users are using your product for different reasons. I mean, we tend to think that users are using the product for the same reason." Traditional user segmentation focuses on demographics (who users are) or behavior (what they do). Nesrine advocates for motivational segmentation—understanding why users engage with products. Using Spotify as an example, she demonstrates how users might seek music for specific songs, inspiration, nostalgia, or emotional regulation. This approach reveals both functional motivators (practical needs) and emotional motivators (feelings users want to experience), enabling teams to build features aligned with user desires rather than assumptions. In this segment, we refer to Spotify Wrapped.  The Distinction from Jobs To Be Done "There's no contrast. I mean to be honest, it's quite aligned, and I'm a big fan of the job to be done framework." While aligned with Clayton Christensen's Jobs To Be Done framework, Nesrine's approach extends beyond identifying triggers to practical implementation. She acknowledges that Jobs To Be Done provides the foundational theory, distinguishing between personal emotional motivators (how users want to feel) and social emotional motivators (how they want others to perceive them). However, many teams struggle to translate these insights into actual product features—a gap her Product Delight framework addresses through actionable methodologies. Navigating the Line Between Delight and Addiction "Building for delight is about creating products that are aligned with users' values. It's about aligning with what people really want themselves to feel. They want to feel themselves, to feel a better version of themselves." The critical distinction between delight and addiction lies in value alignment. Delightful products help users become better versions of themselves and align with their personal values. Nesrine contrasts this with addictive design that creates dependencies contrary to user wellbeing. Using Spotify Wrapped as an example, she explains how reflecting positive achievements (skills learned, personal growth) creates healthy engagement, while raw usage data (hours spent) might trigger negative self-reflection and potential addictive patterns. Getting Started with Product Delight "If you only focus on the functional motivators, you will create products that function, but they will not create that emotional connection. If you take into consideration the emotional motivators in addition to the functional motivators, you create perfect products that connect with users emotionally." Teams beginning their delight journey should start by identifying both functional and emotional user motivators through direct user conversations. The first step involves listing what users want to accomplish (functional) alongside how they want to feel (emotional). This dual understanding enables feature development that serves practical needs while creating positive emotional experiences, leading to products that users remember and recommend. Product Delight and Human-Centered Design "Making products feel as if it was done by a human being... how can you make your product feel as close as possible to a human version of the product." Nesrine positions product delight within the broader human-centered design movement, but focuses specifically on humanization at the product feature level rather than just visual design. She shares examples from Google Meet, where the team compared remote meetings to in-person experiences, and Dyson, which benchmarks vacuum cleaners against human cleaning services. This approach identifies missing human elements and guides feature development toward more natural, intuitive interactions. In this segment we refer to the books Emotional Design by Don Norman, and Design for Emotion by Aarron Walter..  AI's Role in Future Product Delight "AI is a tool, and as every tool we're using, it can be used in a good way, or could be used in a bad way. And it is extremely possible to use AI in a very good way to make your product feel more human and more empathetic and more emotionally engaging." AI presents opportunities to enhance emotional connections through empathetic interactions and personalized experiences. Nesrine cites ChatGPT's conversational style—including apologies and collaborative language—as creating companionship feelings during work. The key lies in using AI to identify and honor emotional motivators rather than exploit them, focusing on making users feel supported and understood rather than manipulated or dependent. Developer Experience as Product Delight "If the user of your products are human beings... whether business consumer engineers, they deserve their emotions to be honored, so I usually don't distinguish between B2B or B2C... I say like B2H, which is business to human." Developer experience exemplifies product delight in B2B contexts. Companies like GitHub have created metrics specifically measuring developer delight, recognizing that technical users also have emotional needs. Tools like Jira, Miro, and GitHub succeed by making users feel more competent and productive. Nesrine advocates for "B2H" (business to human) thinking, emphasizing that any product used by humans should consider emotional impact alongside functional requirements. About Nesrine Changuel Nesrine is a product coach, trainer, and author with experience at Google, Spotify, and Microsoft. Holding a PhD from Bell Labs and UCLA, she blends research and practice to guide teams in building emotionally resonant products. Based in Paris, she teaches and speaks globally on human-centered design. You can connect with Nesrine Changuel on LinkedIn.

In this episode of Gov Tech Today, host Jennifer Saha speaks with James Regan, a recent transitioner from the public to the private sector. Regan shares insights from his extensive career in various roles in California state government, focusing on data management, pandemic response, and talent development in the age of AI. Now at Clutch Consulting, he discusses the importance of human-centered design and effective change management in modernizing government services. The conversation also delves into the integration of generative AI in the workforce and how public-private partnerships can drive innovation. Key themes include the necessity of risk-taking leadership in government, addressing regulatory constraints, and the importance of preparing the future workforce for AI. 00:00 Introduction to Gov Tech Today00:23 Meet James Regan: From Public to Private Sector00:40 James' Journey in Government01:39 Transition to Clutch Consulting02:10 The Importance of Human-Centered Design03:10 Challenges and Realities in Government Services04:54 Organizational Change Management (OCM)11:33 Navigating Policy and Regulatory Changes14:54 Generative AI in the Workforce17:59 Harnessing AI in Education and Training19:10 The Evolution of AI in the Workforce19:58 AI's Role in Government Efficiency20:25 Cybersecurity and AI Integration20:53 Future Workforce and AI Integration21:26 Simplifying AI for Everyday Use23:59 Generative AI and Government Challenges24:33 Leadership and Risk in AI Implementation26:19 The Need for Long-Term Planning in Government29:58 Addressing the AI Skills Gap33:28 Conclusion and Call to Action

SummaryIn this SPOTLIGHT episode, Abhay shares a conversation with Abhijit Bansod, an award-winning designer, discusses his journey as a cultural designer, emphasizing the importance of storytelling, the influence of Indian culture on design, and the continuous evolution of a designer's mindset. He explores the complexities of defining Indian design, the balance between nostalgia and innovation, and the impact of design on identity and confidence in cultural narratives.Learn more about Abhijit's work here:Studio ABDTigoonaMUBHIIntroduction:We talk a lot these days about the soft power of India and the effect it has on a global stage. It seems more and more like that cultural power has had a profound impact on hearts, minds, memories, and markets throughout the world. I often have wondered about how this all has been designed, about the vision it takes to create the ideas, and about the execution required to bring tradition to life in a way that both feels new and has lasting impact.  Thankfully, to help guide us, I shared a conversation with Abhijit Bansod, a visionary  designer who has been orchestrating a beautiful harmony between so many elements of everyday Indian life with thoughtful, modern design. Growing up in Nagpur in India, he drew inspiration from daily sights and stories, eventually shaping his path through the National Institute of Design and a decade at Titan Industries, where he helped bring Indian storytelling into watchmaking. After launching Studio ABD in Bangalore, Abhijit committed to creating products that aren't just functional but tell rich, poetic stories—whether it's a lamp inspired by street culture or accessories that celebrate Indian craft or offering mobility solutions to local street entrepreneurs. His studio's philosophy is to blend humor, emotion, and local culture with innovation, making even the simplest objects reminders of Indian tradition and joy. With many honors and accolades, Abhijit is widely respected for work that connects deeply with users and he also serves as a decorated ambassador of contemporary Indian design. He believes that products aren't just consumable but that they're animated anecdotes to help connect everyone to a holistic design experience.  As we caught up to chat about everything from trends and nostalgia to thinking like a designer and optimism, I was curious to know how he, as a designer, approaches something as simple as how he first introduces himself to people?Shout out to Deepa Prahalad Abhyankar for the spark!

Kurze Zusammenfassung: In dieser Episode sprechen wir mit Nora Urru – UX-Designerin mit über 24 Jahren Berufserfahrung – über die großen Herausforderungen und Chancen beim Thema UX in kleinen und mittleren Unternehmen (KMU). Sie teilt praxisnahe Strategien, wie man UX auch ohne große Budgets implementieren kann, warum Buzzwords oft mehr schaden als nutzen und welche Missverständnisse sie im Berufsalltag am häufigsten erlebt. Mit vielen Beispielen aus ihrer eigenen Arbeit zeigt sie, wie UX auch in scheinbar UX-fremden Branchen wie Energieversorgung oder Wissenschaft funktionieren kann – und wie man mit Fingerspitzengefühl und Business-Verständnis langfristige Erfolge erzielt.   |    ZEITSTEMPEL   |    [00:00] Vorstellung von Nora Urru & ihr Weg in die UX   |    [03:00] Was UX für Nora bedeutet & wie sie es erklärt   |    [05:00] Branchen und Projekttypen, mit denen sie arbeitet   |    [06:00] Warum UX in KMUs kaum gelebt wird   |    [10:00] Typische Vorurteile und Fehleinschätzungen   |    [12:00] Strategie für Aha-Erlebnisse beim Kunden   |    [16:00] UX = teuer? Warum das ein Irrtum ist   |    [18:00] UX verkaufen – ein Erfahrungsbericht   |    [22:00] UX messbar machen: KPIs & Business Goals   |    [24:00] Welche Branchen leichter oder schwerer zu überzeugen sind   |    [26:00] Kommunikation verändert – weniger Buzzwords, mehr Wirkung   |    [28:00] Tools & Prozesse zur Integration von UX   |    [30:00] Langfristige Wirkung: Wenn Kunden nach zwei Jahren anrufen   |    [32:00] Blick in die Zukunft von UX in KMUs   |    [34:00] UX als Buzzword – berechtigte Kritik?   |    [36:00] „Wir kennen unsere Nutzer eh“ – wie man darauf reagiert   |    [38:00] Wann UX nicht sinnvoll ist – und warum das okay ist   |    [41:00] Tipps für UX-Freelancer:innen & Berufsanfänger:innen   |    [43:00] Best Practices für UX-Verkauf   |    [45:00] Persönliche Erfolge & was wirklich zählt   |    INFORMATIONEN ZUM GAST   |    Nora Urru ist freiberufliche UX-Designerin mit einem Hintergrund in klassischem Design und über zwei Jahrzehnten Erfahrung. Ihr Weg führte sie über Design Thinking und Human Centered Design zur zertifizierten Usability Engineer-Ausbildung beim Fraunhofer-Institut. Sie arbeitet branchenübergreifend für Unternehmen jeder Größe – vom Wellness-Start-up bis zum Energieversorger.   |    LinkedIn: Nora Urru auf LinkedIn    |    https://www.linkedin.com/in/nora-urru-77aa3b152/    |    Webseite: https://nora-urru.de/    |    LINKS UND RESSOURCEN   |    Fraunhofer-Zertifikat Usability Engineering: Fraunhofer FIT    |    https://www.usability-ux.fit.fraunhofer.de/de/weiterbildung/usability-engineer.html?gad_source=1&gad_campaignid=20995978987&gbraid=0AAAAAD3JStW0QQWNoOSTQgY5nNC4kGdhX&gclid=CjwKCAjwiNXFBhBKEiwAPSaPCSS9sE4UUL0o-gqUCOZg76MPJLrw27XR3Rom4Fwcfswar4oiwTXFGhoC60cQAvD_BwE    |    Heuristiken der Usability: Nielsen Norman Group    |    https://www.nngroup.com/articles/ten-usability-heuristics/   |    UX Reifegradmodelle: UX Maturity Model (NNG)    |    https://www.nngroup.com/articles/ux-maturity-model/    |    Tool-Tipps für UX-Testing & Interviews:   |    Lookback.io: https://www.lookback.com/   |    Maze: https://maze.co/   |    Useberry: https://www.useberry.com/    |    Abonniere den Podcast, hinterlasse eine Bewertung und teile die Episode mit Kolleg:innen, die UX besser verkaufen möchten.   |    Vielen Dank für deinen Support!   |    www.germanupa.de    |   

In this conversation, Sarah Davis, Workplace Strategy Lead at HED,  discusses the importance of human-centered workplace design and its impact on employee well-being and organizational culture. She emphasizes how physical office environments should align with company values and support different work behaviors. The discussion highlights the need for gathering diverse employee perspectives when designing workspaces and the strategic role of the office in fostering collaboration, creativity, and social connection. Sarah advocates for moving beyond traditional office layouts to create intentional spaces that enhance rather than hinder employee performance and satisfaction.Connect with Sarah Davis here:https://hed.co/https://www.linkedin.com/company/hed-architecture-engineering/Connect with Traci here: https://linktr.ee/HRTraciChapters00:00 Introduction to Human-Centered Workplace Design04:30 Aligning Physical Space with Company Culture11:34 Defining the Purpose of the Office18:11 Moving Beyond Productivity to Experience-Focused Design25:45 From Paper Decisions to Real Employee Experience29:53 The Impact of Good Design on Employee Performance33:23 Resources and How to ConnectIf you found our discussion insightful, we'd like you to take a moment to rate our podcast. Your feedback helps us grow and reach more listeners who are passionate about these topics. You can also leave a review and tell us what you loved or what you'd like to hear more of - we're all ears! Disclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed. Please note that this episode may contain paid endorsements and advertisements for products or services. Individuals on the show may have a direct or indirect financial interest in products or services referred to in this episode.

In this episode of The Buzz, host Yohanna Baez speaks with Sydney Heimbrock, the Chief Industry Advisor for Public Sector at Qualtrics and co-chair of the ACT-IAC's COI (community of interest) on talent. She shares her extensive career journey, including her transformative experience in the former Soviet Union and her efforts to integrate human-centered design principles into governmental processes. She discusses the importance of collaboration between industry and government, explains human-centered design, and explores the potential impact of AI on federal talent pipelines. Heimbrock emphasizes the value of public service and encourages the next generation of innovators to consider careers in government. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

Follow Alexandra on LinkedIn and X!Follow us on Instagram and on LinkedIn!Created by SOUR, this podcast is part of the studio's "Future of X,Y,Z" research, where the collaborative discussion outcomes serve as the base for the futuristic concepts built in line with the studio's mission of solving urban, social and environmental problems through intelligent designs.Make sure to visit our website and subscribe to the show on Apple Podcasts, Spotify, or Google Podcasts so you never miss an episode. If you found value in this show, we would appreciate it if you could head over to iTunes to rate and leave a review – or you can simply tell your friends about the show!Don't forget to join us next week for another episode. Thank you for listening!

How can you transform higher education through human-centered design? How can you listen to people and gather insights that inform and inspire changes to programs and policies? What role can design play in helping institutions get real results to improve their student experience? We dive into these questions with the Radka Newton, Michael Doherty, and Jean Mutton, co-editors of the great book Transforming Higher Education with Human Centered Design.

June 19, 2025: In this webinar re-run Jill McCormick, Co-Founder and EVP of Design and Product Development at Pixel Health, and Daniel Small, Vice President of Digital Services at Hartford HealthCare, discuss the process of creating a world-class patient experience. The conversation explores Hartford HealthCare's bold approach to reimagining digital and physical spaces, where defining the experience vision precedes technology decisions. Through human-centered design methodologies, they navigate the complex challenges of aligning stakeholders, excavating outdated technologies, and creating a "digital campus" that extends care beyond facility walls.  Key Points: 02:55 Improving Patient and Provider Experiences 08:06 The Importance of Intentional Design 13:12 Aligning Vision and Technology 25:07 Human-Centered Design in Healthcare 43:36 Q&A and Final Thoughts X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer

How do you bring human-centered design into systems that weren't built with humans in mind?In this episode of Two Guys on Your Head, Dr. Art Markman, Dr. Bob Duke, and Rebecca McInroy explore how small, thoughtful changes, even in complex, rigid systems, can prevent problems and demonstrate that people matter. The post Human-Centered Design: Prevention appeared first on KUT & KUTX Studios -- Podcasts.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Leveraging technology and AI in behavioral healthcare can bridge access gaps, enhance person-centered care, and promote health equity through innovative, community-focused solutions. In this episode, Wes Williams, VP and Chief Information Officer at WellPower, shares insights on leveraging technology and AI to address gaps in behavioral healthcare. He discusses WellPower's commitment to health equity and community-focused solutions, emphasizing the importance of personalized care and human-centered design. Wes highlights how digital tools, like AI-driven digital scribes, can optimize workflows and deliver more tailored care to individuals. He also explores collaboration opportunities for innovative solutions to expand access to mental health services. Tune in to discover how technology and AI are revolutionizing behavioral healthcare. Resources: Connect with and follow Wes Williams on LinkedIn. Follow WellPower on LinkedIn and explore their website.

Have you ever been forced to sit through hours of training because someone in another department made a mistake that has nothing to do with you? This “fire hose” approach that organizations sometimes take to address problems is surprisingly common. In our first episode of a series on the psychology of human-centered design,  Two Guys […] The post Human-Centered Design: Administration appeared first on KUT & KUTX Studios -- Podcasts.

BONUS: Patrick James Lynch on Entertainment That Makes Change - Lessons in Product Thinking from Believe Ltd. In this BONUS episode we explore how Patrick James Lynch, filmmaker, media executive, and rare disease advocate, has built Believe Limited around a powerful mission: entertainment that effects change. Patrick shares his journey from personal experience with his brother's hemophilia to creating award-winning content that empowers rare and chronic disease communities, offering valuable lessons for product managers on human-centered design, stakeholder alignment, and building emotionally viable products. The Genesis of Entertainment That Effects Change "This is more than a product." Patrick's journey began with a deeply personal question about his brother who had hemophilia. As an entrepreneur, he set out to respond to an identified need with one product to meet that need, but quickly realized the scope was much larger. His curiosity about what was different between him and his brother led him to understand that he needed to help people like his brother. This realization drove him to create valuable online videos to engage their audience, marking the beginning of Believe Ltd.'s mission of entertainment that effects change. Essential Product Lessons: Listen, Learn, and Do No Harm "The fact that I am my audience, does not mean that I'm an expert." Patrick emphasizes the critical importance of conducting thorough needs assessments and truly understanding your community before building products. Key insights include: Embed yourself in the community you're serving rather than making assumptions Follow the principle of "listen, learn and do no harm" as your starting point Involve community engagement as a dedicated role - Believe Ltd. has a VP of community engagement Define clear phrases that explain the value you deliver to your audience Use your personal story to establish credibility and relate experiences to your audience The goal is to get as familiar with your community as possible, then conduct your own research and development based on those deep insights. Navigating Multi-Stakeholder Complexity "Collaboration only succeeds when all points of view are respected." Working with patients, funders, healthcare professionals, and pharmaceutical companies requires careful orchestration. Patrick's approach centers on prioritizing the end game and identifying the north star goal that aligns all parties. He emphasizes focusing on combined skills and networks rather than trying to accomplish everything at the start. The key is ensuring that aligning stakeholders becomes a central part of the process, with everyone being accounted for throughout the journey. Human-Centered Storytelling as Product Strategy "What's the story that shows the value add of your product?" Patrick advocates for human-centered storytelling as a fundamental product approach. Rather than leading with features or specifications, he suggests crafting stories that demonstrate real value - like how a thermos saved someone's life while hiking. Stories have been humanity's primary communication tool since the beginning of time, and they remain the most effective way to show product value and connect with audiences on a meaningful level. Being a Value Fundamentalist "At any given moment, if anyone takes a screen grab, and set it against our five core values as a company - you see it's playing out." Patrick describes himself as a value fundamentalist, meaning that their company's core values are always present in everything they do. This requires courage, including the willingness to say "no" when opportunities don't align with their values. As CEO, he believes in embodying these values consistently, even when it's challenging, because who they are must always be visible in their work. Balancing Vision with Community Feedback "When you ask the audience for a solution, there's no innovation." Patrick warns against sacrificing vision simply because you're working closely with your audience. While being in the sandbox with your community is essential, maintaining your original vision for entertainment that changes minds is equally important. He recommends having someone you can bounce ideas off to help maintain this balance, and remembers that all great things start small and are inherently iterative. Creating Emotionally Viable Products "We can't develop emotional connection by going through a list of features." Beyond minimum viable products, Patrick focuses on emotional viability - the hook that makes people truly care. Emotional connection cannot be built through feature lists but rather through compelling stories that capture people's imagination. When audiences engage with products outside of direct supervision, storytelling becomes the bridge that helps them discover new uses and applications. This creates a dance between product creators and their audience, leading to better product design. The Currency of Attention "Attention is the only currency - there's great wisdom in that." Patrick recognizes that in today's landscape, capturing and maintaining attention is the fundamental challenge. Since everyone is an audience member at different times, this perspective helps inform both strategy and tactics. Products must compete not just on functionality but on their ability to engage and maintain audience interest over time. As a recommended reading, Patrick suggests that we should read “Save The Cat! The Last Book on Screenwriting You'll Ever Need” to understand how to better tell stories about our products.  About Patrick James Lynch Patrick James Lynch is a filmmaker, media executive, and rare disease advocate. CEO of Believe Limited and founder of BloodStream Media, he uses his experience with hemophilia to drive award-winning storytelling, health advocacy, and mission-driven content that inspires and empowers rare and chronic disease communities worldwide. You can link with Patrick James Lynch on LinkedIn and follow Patrick James Lynch's work on his website.