Podcasts about human centered design

BONUS: Patrick James Lynch on Entertainment That Makes Change - Lessons in Product Thinking from Believe Ltd. In this BONUS episode we explore how Patrick James Lynch, filmmaker, media executive, and rare disease advocate, has built Believe Limited around a powerful mission: entertainment that effects change. Patrick shares his journey from personal experience with his brother's hemophilia to creating award-winning content that empowers rare and chronic disease communities, offering valuable lessons for product managers on human-centered design, stakeholder alignment, and building emotionally viable products. The Genesis of Entertainment That Effects Change "This is more than a product." Patrick's journey began with a deeply personal question about his brother who had hemophilia. As an entrepreneur, he set out to respond to an identified need with one product to meet that need, but quickly realized the scope was much larger. His curiosity about what was different between him and his brother led him to understand that he needed to help people like his brother. This realization drove him to create valuable online videos to engage their audience, marking the beginning of Believe Ltd.'s mission of entertainment that effects change. Essential Product Lessons: Listen, Learn, and Do No Harm "The fact that I am my audience, does not mean that I'm an expert." Patrick emphasizes the critical importance of conducting thorough needs assessments and truly understanding your community before building products. Key insights include: Embed yourself in the community you're serving rather than making assumptions Follow the principle of "listen, learn and do no harm" as your starting point Involve community engagement as a dedicated role - Believe Ltd. has a VP of community engagement Define clear phrases that explain the value you deliver to your audience Use your personal story to establish credibility and relate experiences to your audience The goal is to get as familiar with your community as possible, then conduct your own research and development based on those deep insights. Navigating Multi-Stakeholder Complexity "Collaboration only succeeds when all points of view are respected." Working with patients, funders, healthcare professionals, and pharmaceutical companies requires careful orchestration. Patrick's approach centers on prioritizing the end game and identifying the north star goal that aligns all parties. He emphasizes focusing on combined skills and networks rather than trying to accomplish everything at the start. The key is ensuring that aligning stakeholders becomes a central part of the process, with everyone being accounted for throughout the journey. Human-Centered Storytelling as Product Strategy "What's the story that shows the value add of your product?" Patrick advocates for human-centered storytelling as a fundamental product approach. Rather than leading with features or specifications, he suggests crafting stories that demonstrate real value - like how a thermos saved someone's life while hiking. Stories have been humanity's primary communication tool since the beginning of time, and they remain the most effective way to show product value and connect with audiences on a meaningful level. Being a Value Fundamentalist "At any given moment, if anyone takes a screen grab, and set it against our five core values as a company - you see it's playing out." Patrick describes himself as a value fundamentalist, meaning that their company's core values are always present in everything they do. This requires courage, including the willingness to say "no" when opportunities don't align with their values. As CEO, he believes in embodying these values consistently, even when it's challenging, because who they are must always be visible in their work. Balancing Vision with Community Feedback "When you ask the audience for a solution, there's no innovation." Patrick warns against sacrificing vision simply because you're working closely with your audience. While being in the sandbox with your community is essential, maintaining your original vision for entertainment that changes minds is equally important. He recommends having someone you can bounce ideas off to help maintain this balance, and remembers that all great things start small and are inherently iterative. Creating Emotionally Viable Products "We can't develop emotional connection by going through a list of features." Beyond minimum viable products, Patrick focuses on emotional viability - the hook that makes people truly care. Emotional connection cannot be built through feature lists but rather through compelling stories that capture people's imagination. When audiences engage with products outside of direct supervision, storytelling becomes the bridge that helps them discover new uses and applications. This creates a dance between product creators and their audience, leading to better product design. The Currency of Attention "Attention is the only currency - there's great wisdom in that." Patrick recognizes that in today's landscape, capturing and maintaining attention is the fundamental challenge. Since everyone is an audience member at different times, this perspective helps inform both strategy and tactics. Products must compete not just on functionality but on their ability to engage and maintain audience interest over time. As a recommended reading, Patrick suggests that we should read “Save The Cat! The Last Book on Screenwriting You'll Ever Need” to understand how to better tell stories about our products.  About Patrick James Lynch Patrick James Lynch is a filmmaker, media executive, and rare disease advocate. CEO of Believe Limited and founder of BloodStream Media, he uses his experience with hemophilia to drive award-winning storytelling, health advocacy, and mission-driven content that inspires and empowers rare and chronic disease communities worldwide. You can link with Patrick James Lynch on LinkedIn and follow Patrick James Lynch's work on his website.

Is your customer experience too easy? According to Dr. Joseph Michelli — psychologist, author of 13 books, and consultant to brands like Starbucks, Mercedes-Benz, and Ritz-Carlton — that could actually be the problem. Dr. Joseph Michelli joins Lacey to dismantle the myth of “effortless” CX and make the bold claim: CX might not survive unless we get a lot more human… and a little more emotional.Want your customers to care? They need to struggle (just a little). Want your team to win with AI? Teach your bots emotional intelligence. Deep, funny, a little existential — this conversation is for CX pros, tech optimists, and anyone who's ever asked, "Wait… did that chatbot just gaslight me?"Tune in to hear why Joseph says, “All business is personal,” and what brands must do now to build human connection at scale.Key Moments: 00:00 Customer Effort vs. Ease, AI in CX, & Introducing Dr. Joseph Michelli05:10 From Psychology to Business Consulting10:59 The Art and Science of Customer Experience24:04 The Balance Between Effort and Ease39:35 The Service Recovery Paradox40:03 Handling Friction in Customer Relationships42:34 Generational Differences in Technology Adoption46:41 Emotional Intelligence in AI Interactions01:11:32 Impressive CX & Key Advice for CX Leaders –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Federal funding for research from the National Science Foundation is being awarded at the slowest rate in 35 years, according to an investigation from the New York Times. Since the start of Trump’s second term, cuts to National Institutes of Health and NSF grants have totaled more than 1.5 billion, according to the research publication Science. Republicans have justified these cuts by claiming the administration is rooting out wasteful spending, or left-wing ideology run amok. And these attacks, along with threats of funding freezes for universities, have reportedly created a culture of fear for researchers. It’s left scientists wondering: do I speak up about what’s happening? Or do I stay quiet, in hopes my funding might be restored? One Seattle researcher with a lot of experience in political communication and information systems is saying: speak up. Guest: Kate Starbird is the co-founder of the University of Washington’s Center for an Informed Public. She’s also a professor at the Department of Human Centered Design & Engineering (HCDE). Related stories: Trump’s ‘fear factor’: Scientists go silent as funding cuts escalate - Science Trump Has Cut Science Funding to Its Lowest Level in Decades - NYT To understand right-wing media’s power, study improv and theater of influencers - Seattle Times Thank you to the supporters of KUOW, you help make this show possible! If you want to help out, go to kuow.org/donate/soundsidenotes Soundside is a production of KUOW in Seattle, a proud member of the NPR Network.See omnystudio.com/listener for privacy information.

Welcome to episode #985 of Six Pixels of Separation - The ThinkersOne Podcast. Kathleen deLaski is one of the most important voices rethinking the purpose, structure, and future of higher education. As founder of the Education Design Lab and board chair of Credential Engine, she's spent the last decade helping over 1,200 colleges, organizations, and regional economies reimagine learning pathways for next-generation students - particularly the new majority learners often left behind by traditional institutions. Her new book, Who Needs College Anymore? is a provocative and optimistic look at how postsecondary education must evolve, drawing on over a decade of field research, human-centered design, and more than 150 interviews with educators, employers, learners, and policymakers. In this conversation, we unpack the diploma divide, the rising cost of education, the friction between what college teaches and what employers expect, and how AI is rewriting the script for entry-level jobs and professional training. Kathleen - whose career spans time as a journalist at ABC News, a Pentagon spokesperson, working at AOL in the early days of the Internet, and a philanthropic force behind education reform - brings not just perspective but practical ideas on how colleges, businesses, and society must adapt. This one challenges what we think college is for, and what meaningful learning might look like in a skills-based future. Enjoy the conversation… Running time: 51:11. Hello from beautiful Montreal. Listen and subscribe over at Apple Podcasts. Listen and subscribe over at Spotify. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. Check out ThinkersOne. or you can connect on LinkedIn. ...or on X. Here is my conversation with Kathleen deLaski. Who Needs College Anymore?. Education Design Lab. Follow Kathleen on LinkedIn. Chapters: (00:00) - The Rise of Human-Centered Design in Education. (02:45) - Challenges in Higher Education and the Need for Innovation. (06:00) - Cultural Shifts and the Value of College. (08:53) - The Diploma Divide and Its Societal Implications. (11:54) - Affordability and Access to Education. (14:47) - The Disconnect Between Degrees and Job Market. (18:06) - The Importance of Experience Over Degrees. (21:13) - Networking and Its Role in Career Success. (29:38) - The Impact of AI on Job Markets. (32:36) - The Future of Entry-Level Jobs. (36:05) - Reevaluating Professional Education. (41:35) - The Value of Trades in Modern Society. (43:06) - Digital Learning and Its Challenges. (47:17) - Generational Perspectives on Work Ethic.

Teaching nursing students how to conduct a human-centered design project fosters their creative self-efficacy and cultivates design thinking.  In this podcast, Dr. Jeana Holt describes how she implemented experiential learning based on a human-centered design approach to solving patient care problems. More details about her project and future directions for work in human-centered design are explained in her article.

keywordscybersecurity, leadership, startups, failure, vendor trust, HACKERverse, communication, investment, innovation, beginner's mindset, job search, LinkedIn, networking, AI, personal branding, cybersecurity, lifestyle polygraph, superheroes, career advice, mentorshipsummaryIn this episode of No Password Required, host Jack Clabby and co-host Kaylee Melton engage in a thought-provoking conversation with Mariana Padilla, co-founder and CEO of HACKERverse.AI. The discussion revolves around the importance of embracing failure as a learning opportunity, the role of leadership in fostering a positive work environment, and the challenges faced in the cybersecurity vendor landscape. Mariana shares her insights on the need for better communication in the industry and the importance of a beginner's mindset in driving innovation. The conversation also touches on the future of investment in cybersecurity and the necessity of rebuilding trust within the industry. In this engaging conversation, Mariana discusses the challenges of job searching in the current landscape dominated by AI and the importance of networking and personal branding. She emphasizes that building trust and connections is crucial in the cybersecurity field. The discussion transitions into a fun segment called the lifestyle polygraph, where Mariana shares her thoughts on superheroes and their relevance to personal and professional growth. The episode concludes with Mariana providing insights on how to connect with her and her work.takeawaysEmbracing failure is crucial for personal and professional growth.Leadership should focus on transparency and learning from mistakes.A beginner's mindset can lead to innovative solutions in cybersecurity.The cybersecurity industry struggles with communication and trust.Venture capital influences the direction of cybersecurity startups.Sustainable business practices are essential for long-term success.The sales process in cybersecurity needs to be more efficient.Understanding vendor interoperability is critical for security.Cybersecurity vendors must demonstrate product viability effectively.The industry must evolve to meet the rapid pace of technological change. You're competing against AI for some of these jobs.Networking is so, so, so important.The online application system has been dying for quite some time.Your personal brand matters and you have to have one.Conferences are a prime opportunity to peacock a little bit.Batman has real feelings and real demons.The correct answer is Star Trek.Margot Robbie, I really like her.You're on the fantasy cybersecurity squad.Come follow me on LinkedIn for lots of shenanigans.titlesEmbracing Failure in CybersecurityThe Importance of Leadership in StartupsInnovating with a Beginner's MindsetHACKERverse: Revolutionizing CybersecuritySound Bites"It's all about leadership and leading by example.""I think we have a gap here.""We should focus on sustainably built businesses.""It's just a bunch of nonsense.""Networking is so, so, so important.""Batman has real feelings and real demons.""The correct answer is Star Trek.""Margot Robbie, I really like her.""You're on the fantasy cybersecurity squad."Chapters 00:00 Introduction to Cybersecurity Conversations02:00 Embracing Failure as a Learning Opportunity06:02 The Role of Leadership in Startups09:00 The Value of a Beginner's Mindset11:58 Understanding HACKERverse's Mission13:59 Challenges in the Cybersecurity Vendor Landscape17:08 Shaking Up the Status Quo in Cybersecurity21:52 The Future of Investment in Cybersecurity24:36 Navigating Job Searches in the Age of AI29:35 The Importance of Personal Branding30:23 Lifestyle Polygraph: Fun and Games39:05 Superheroes and Their Lessons43:45 Connecting with Mariana: Final Thoughts

Send us a textIn this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their authenticity. If you've ever wondered how to use AI effectively without sounding like a robot, this one's for you.Detailed Analysis: AI isn't going anywhere—and that's exactly why it's time to get strategic. Katie Smith walks listeners through the essentials of adopting AI in a way that enhances rather than dilutes your marketing. The episode kicks off with her advice on building internal AI policies: what your team will use AI for, what it won't, and how to protect sensitive data along the way. Her mantra? Be proactive, not reactive.Katie also shares her go-to applications of AI in the creative process:Use AI as a co-creator to spark content ideas and draft early versionsTrain AI with your brand's voice and tone to maintain consistencyStay vigilant about hallucinations and homogenized contentShe emphasizes the importance of human review at every stage, especially when publishing customer-facing materials. AI is a brilliant assistant, but not a final authority.The discussion evolves into deeper insights on lead generation and real-time responsiveness. Kevin adds his own tricks for applying brand tone through prompt engineering and post-processing, offering a compelling use case that blends Claude, GPTs, and content repurposing magic.Finally, the two zoom out to a broader question: How do you optimize your brand for AI-driven search and recommendations? It's an emerging discipline with massive implications, and Katie teases what's to come from leaders in B2B and digital strategy.Whether you're testing the AI waters or already building internal GPTs, Katie's thoughtful approach provides the guardrails needed to preserve quality and trust in a world of automation.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

How do you move from dabbling with AI and vibe coding to building real, production-grade software with it? In this episode, Austin Vance, CEO of Focused returns and we transition the conversation from building AI-enabled applications to fostering AI-native engineering teams. Austin shares how generative AI isn't just a shortcut—it's reshaping how we architect, code, and lead. We also get to hear Austin's thoughts on the leaked ‘AI Mandate' memo from Shopify's CEO, Tobi Lutke.  We cover what Austin refers to as ‘AI-driven development', how to win over the skeptics on your teams, and why traditional patterns of software engineering might not be the best fit for LLM-driven workflows.  Whether you're an engineer,product leader, or startup founder, this episode will give you a practical lens on what AI-native software development actually requires—and how to foster adoption on your teams quickly and safely to get the benefits of using AI in product delivery. Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Inside the episode... Why Shopify's leaked AI memo was a "permission slip" for your own team The three personas in AI adoption: advocates, skeptics, and holdouts How AI-driven development (AIDD) differs from “AI-assisted” workflows Tools and practices Focused uses to ship faster and cheaper with AI Pair programming vs. pairing with an LLM: similarities and mindset shifts How teams are learning to prompt effectively—without prompt engineering training Vibe coding vs. integrating with entrenched systems: what's actually feasible Scaling engineering culture around non-determinism and experimentation Practical tips for onboarding dev teams to tools like Cursor, Windsurf, and Vercel AI SDK Using LLMs for deep codebase exploration, not just code generation Mentioned in this episode Cursor Windsurf LangChain Claude GPT-4 / ChatGPT V0.dev GitHub Copilot Focused (focused.io) Shopify internal AI memo Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence

Beate Riefer ist Design Strategin am SAP Apphaus. Dort entwickelt und moderiert Sie unter anderem Workshops zum Design von Anwendungen von generativer künstlicher Intelligenz. Im Podcast schildert Beate die Ziele, Agenda und Ablauf dieses Workshops. Wir lernen dabei auch verschiedene Methoden kennen wie den Idea Napkin, die Experience Journey Map oder Karten zur Business AI Ideation. Und Beate teilt Erfahrungen und mögliche Stolpersteine bei der Moderation, sowie ihre allgemeine Sicht auf menschenzentrierte Innovationen. Wie immer lohnt sich auch der Blick in die Shownotes.

In this episode, Dr. Joseph Michelli explores what all industries can learn from Amazon One Medical's approach to designing human-centered experiences. He highlights lessons from his book about One Medical, All Business is Personal. In it, Joseph explores why Amazon purchased One Medical for 4 billion dollars and how Amazon One Medical intentionally supports patients before, during, and after care delivery - transforming transitions into opportunities for trust and long-term loyalty. With practical examples, Joseph discusses how businesses can reduce friction, design for continuity, and balance digital convenience with human connection. Listeners are encouraged to purchase All Business is Personal. They can also obtain a detailed infographic based on this podcast from Joseph's website. Also, anyone who wants to speak to Joseph can contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

In this episode, we chat with Gabrielle (she/her), a Ph.D. candidate from the Department of Human Centered Design and Engineering. Listen in as we talk about writing, technology, and finding confidence in your work. Material and resources discussed:How the Page Matters – Bonnie Mak (University of Toronto Press, 2011; accessible via UW Libraries) Otter.ai – An AI-based transcription and notetaking softwareThe Master and his Emissary: The Divided Brain and the Making of the Western World – Iain McGilchrist (Yale University Press, 2010; accessible in print or ebook via UW Libraries)Association for Computing Machinery – a major professional association focused on computing science and technologyThe Notebooks of Simone Weil – Simone Weil (Routledge, 2004; available via UW Libraries.Tim Ingold – Emeritus Professor of Social Anthropology at the University of AberdeenPhenomenology of Perception – Maurice Merleau-Ponty (Routledge, 2012 [1945]; available via UW Libraries.Writer's Routine podcast – a chat-based podcast in which published authors describe and reflect on their writing routineAudio transcript: Episode 2

Healthcare is personal. Whether it's a baby in Uganda struggling to breathe or a father in New York contracting MERS after surgery, individual experiences matter more than national statistics. Can innovative technology solve what ails us? Dr. Kristian Olson, a Harvard internist, pediatrician, and global health designer, thinks so. As founder of the Center for Affordable Medical Technology (CAMTech) and a 2024 Tällberg-SNF-Eliasson Global Leadership Prize winner, he's transforming healthcare in low-income countries through human-centered design. Can smart tech make us healthier? Tune in to explore. This episode was originally published on November 27, 2024.

David Ashen, CEO of Saguez & Dash, explores the multidisciplinary nature of placemaking, emphasizing how various specialties work together to create engaging spaces with lasting economic value. For show notes and more: https://ninedotarts.com/podcast-form-function-and-the-art-de-vivre/ 

April 1, 2025: Jill McCormick, EVP of Design and Product Development at Pixel Health, reveals how experience serves as the great equalizer in healthcare facility planning. What happens when decades-old buildings meet modern patient expectations? Jill guides listeners through the sprint process that transforms stakeholder insights into human-centered designs, challenging traditional approaches by focusing first on desired experiences, not buildings or technology. As technology rapidly evolves, Jill emphasizes the need for flexible designs that can adapt quickly, creating seamless patient journeys from home to hospital.Key Points:04:01 Human-Centered Design in Healthcare06:39 The Sprint Process for Problem Solving13:52 Navigating Resistance to Change15:16 Measuring Success in Facility Design17:15 Future Trends in Healthcare Facility PlanningX: This Week HealthLinkedIn: This Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

In this bonus episode from the Applied Ergonomics Conference 2025, Dr. Karl Zelik of Vanderbilt University shares insightful perspectives on innovation in biomechanics and wearable technology. Drawing from his extensive experience as co-director of the Center for Rehabilitation Engineering and Assistive Technology and as Chief Scientific Officer of HeroWear, Zelik discusses how to identify meaningful advancements versus mere industry hype. He provides practical guidance on creating sustainable, impactful solutions that enhance workplace health, safety, and productivity. Zelik's keynote underscores the importance of informed innovation to truly improve well-being across industries and society.

What if the key to building better teams and products is hidden in our brain chemistry? In this episode, Brad Nelson joins us to break down the neuroscience behind motivation, happiness, and productivity—especially for Agile teams. From dopamine and serotonin to stress hormones like cortisol, we explore how brain science can inform leadership, team culture, and workplace habits. Plus, we connect these insights to practical Agile practices like pair programming, retrospectives, and sustainable velocity. Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Inside the episode... The four key brain chemicals that drive motivation and happiness Why a lack of control is the most stressful thing at work The neuroscience behind agile practices  How to use gratitude, movement, and breaks to boost productivity The connection between stress, cortisol, and sustainable team performance Practical ways leaders can create high-performing, engaged teams The surprising link between happiness, mastery, and continuous learning Mentioned in this episode Dan Pink's work on autonomy, mastery, and purpose - https://www.ted.com/talks/dan_pink_the_puzzle_of_motivation?podconvergence DC and Ryan - https://www.apa.org/members/content/intrinsic-motivation?podconvergence Shawn Achor - https://www.shawnachor.com/?podconvergence Positive Psychology  - https://www.psychologytoday.com/us/basics/positive-psychology?podconvergence Upward Spiral by Dr Alex Korb - https://www.amazon.com/Upward-Spiral-Neuroscience-Reverse-Depression/dp/1626251207?podconvergence Hawthorne studies - https://www.library.hbs.edu/hc/hawthorne/01.html?podconvergence Maslow's hierarchy of needs - https://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs?podconvergence Meik Wiking and the Happiness Research Institute - https://www.happinessresearchinstitute.com/experts/meik-wiking?podconvergence HarvardX: Managing Happiness: https://www.edx.org/learn/happiness/harvard-university-managing-happiness?podconvergence Book: The High 5 Habit by Mel Robbins: https://www.amazon.com/High-Habit-Take-Control-Simple/dp/1401962122?podconvergence TED talk on The brain-changing benefits of exercise by Wendy Suzuki: https://www.youtube.com/watch?v=BHY0FxzoKZE?podconvergence Book: The infinite game by Simon Sinek: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X?podconvergence Peter Senge's “Learning Organization” - https://infed.org/mobi/peter-senge-and-the-learning-organization/?podconvergence Brad's favorite product: Nvidia Shield for streaming content: https://www.nvidia.com/en-us/shield/shield-tv-pro/?podconvergence Brad's podcast Agile for Agilists: https://www.agileforagilists.com/?podconvergence Brad's LinkedIn: https://www.linkedin.com/in/bradgile/?podconvergence Places to get started on finding a therapist:  Psychology Today - https://www.psychologytoday.com/?podconvergence Better Help - https://www.betterhelp.com/?podconvergence Talk Space - https://www.talkspace.com/?podconvergence Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence

Chris Hare usually helps execs polish their pitches—but now he's in the hot seat. In this three-part series, we flip the script and unpack the art (and occasional chaos) of storytelling.• Part 1 dives into the world of corporate storytelling—what works, what bombs, and how to not sound like a robot in a boardroom.• Part 2 gets personal—Chris shares stories that shaped him, including a few that left lasting impressions (for better or worse).• Part 3 puts theory into practice—Chris hands us the tools to craft our own stories, and I test them out… possibly with tissues nearby.Key Highlights of Our Interview:Stories Fuel the Narrative“In my mind, stories are time-bound: this happened, it started here, it ended there. But the narrative is ongoing—it's an architecture shaping the direction of an individual or company.”Storytelling's Overplayed? Think Again“For years, I wouldn't even call myself a storyteller because it was so overplayed. Everyone is using frameworks like the hero's journey as if they're paint-by-numbers. But storytelling is far more complex.”The Narrative Flywheel: Stories That Drive Strategy“The stories are the fuel that flows into the flywheel. We synthesize them, find patterns, and decide where to play and how to win. Then, with experimentation and learning, we create more stories—and the flywheel keeps spinning."Human-Centered Design in Action: Logitech's Transformation“Bracken Darrell took Logitech's failing narrative and reframed it with a vision: human-centered design across every part of the company. This vision wasn't pushed from the top but inspired teams, driving Logitech's turnaround—from 30-day financial reporting to just two.”_____________________Connect with us:Host: Vince Chan | Guest: Chris Hare______________________--Chief Change Officer--Change Ambitiously. Outgrow Yourself.Open a World of Expansive Human Intelligencefor Transformation Gurus, Black Sheep,Unsung Visionaries & Bold Hearts.10 Million+ All-Time Downloads.Reaching 80+ Countries Daily.Global Top 3% Podcast.Top 10 US Business.Top 1 US Careers.>>>130,000+ are outgrowing. Act Today.

Some of the most successful technology companies—like AWS, Stripe, Twilio, and GitHub—have built platforms that developers don't just use but genuinely love. So, what sets these platforms apart from those that developers avoid? In this episode, we break down three key trends that make a platform indispensable: deep customer empathy, an iterative approach to product management, and a culture of empowerment.  Through real-world case studies, including stories from Integral's work with automotive and commercial vehicle clients, as well as insights from industry leaders like Stripe, GitHub, and Netflix, we explore what it takes to create platforms that drive innovation and efficiency. From GitHub's early days embedding in developer communities to Stripe's hands-on support of its first users, and Netflix's culture of autonomy and accountability, we uncover the strategies behind their success.  Whether you're building an internal platform for your company or a developer-focused product for the market, these lessons can help you increase adoption, reduce friction, and build something that developers truly love. Inside the episode... Why platforms like Stripe, GitHub, and AWS succeed while others struggle The three trends that define highly adopted developer platforms A case study from Integral: building a flexible payments platform for an automotive company How GitHub revolutionized version control by embedding in developer communities Stripe's hands-on early approach to supporting developers—and why it worked The role of iterative product management in successful platform adoption Netflix's "Freedom and Responsibility" principle and how it drives internal innovation Practical tips for increasing platform adoption in your own organization Mentioned in this episode Netflix Culture Deck: https://jobs.netflix.com/culture Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence  

Imagine a Place is stepping into a new chapter, and we're thrilled to introduce our new host, Maria VanDeman. In this heartfelt and unscripted debut, Maria opens up about the excitement — and a bit of the nervousness — that comes with taking the reins of a podcast that's inspired so many. She reflects on the 170+ incredible guests who've shaped Imagine a Place and shares her vision for what's ahead: meaningful conversations with people who are creating impact — in their work, their communities, and the spaces they touch.Maria also gives us a glimpse into who she is — a wife, mother, licensed interior designer, and someone deeply passionate about human connection. With new graphics, fresh sounds, and bold ideas on the horizon, this episode marks the beginning of an exciting journey.Join us as we continue to imagine places — together. Connect with Maria on LinkedIn.Click here to get your copy of Maria's children's book—Design Your World.Follow Imagine a Place on LinkedIn.

Terri Morgan, Co-Founder Principle Designer for LumaTouch discusses the significant new features in LumaFusion, particularly highlighting adjustment clips, enhanced keyframing, and increased track support in the latest update. Terri explains how these features streamline the editing process, providing editors with greater efficiency, flexibility, and creativity. She emphasizes how adjustment clips revolutionize the editing workflow by allowing complex, multi-layered edits with simplified controls. The conversation also touches on LumaFusion's unique pricing structure, mobile editing on iPhone and iPad, and the satisfaction that comes from creative storytelling through video editing.  This edition of MacVoices is supported by MacVoices After Dark. What happens before and after the shows is uncensored, on-topic, off-topic, and always off the wall. Sign up as a MacVoices Patron and get access!http://patreon.com/macvoices Show Notes: Chapters: 00:11 Introduction to Editing Joy01:18 New Features in LumaFusion08:48 The Power of Adjustment Clips12:19 Pricing Structure Explained18:17 The Joy of Mobile Editing27:51 Mobile Journalism and Editing Standards33:05 Immersive Editing Experience36:16 Presence at NAB37:58 Creativity in Editing Links: Los Angeles Creative Pro User Group YouTube Channel Guests: Terri Morgan is Co-Founder and Principle Designer at LumaTouch. She brings over 30 years of experience from the video industry to her passion for user experience and design. In 1988 Terri helped usher in the era of non-linear editing as a video editor at Alpha Cine Labs in Seattle. In 1995 she joined Lightworks in London, and became a Product Specialist, creating a powerful, multi-track editing system. In 2000, she founded a video editing and consulting business providing design and testing for Fast Multimedia and Pinnacle Systems. In 2007, Terri joined Avid as a Principal Product Designer where she led the product management and design of Pinnacle Studio for iPad and was honored with the Avid Achievement Award. Terri has received multiple awards for her editing work, including 3 Telly awards. She earned her BA in Visual Communications at The Evergreen State College, and her Professional Certificate in Human Centered Design and Engineering at the University of Washington. Support:      Become a MacVoices Patron on Patreon     http://patreon.com/macvoices      Enjoy this episode? Make a one-time donation with PayPal Connect:      Web:     http://macvoices.com      Twitter:     http://www.twitter.com/chuckjoiner     http://www.twitter.com/macvoices      Mastodon:     https://mastodon.cloud/@chuckjoiner      Facebook:     http://www.facebook.com/chuck.joiner      MacVoices Page on Facebook:     http://www.facebook.com/macvoices/      MacVoices Group on Facebook:     http://www.facebook.com/groups/macvoice      LinkedIn:     https://www.linkedin.com/in/chuckjoiner/      Instagram:     https://www.instagram.com/chuckjoiner/ Subscribe:      Audio in iTunes     Video in iTunes      Subscribe manually via iTunes or any podcatcher:      Audio: http://www.macvoices.com/rss/macvoicesrss      Video: http://www.macvoices.com/rss/macvoicesvideorss

Terri Morgan, Co-Founder Principle Designer for LumaTouch discusses the significant new features in LumaFusion, particularly highlighting adjustment clips, enhanced keyframing, and increased track support in the latest update. Terri explains how these features streamline the editing process, providing editors with greater efficiency, flexibility, and creativity. She emphasizes how adjustment clips revolutionize the editing workflow by allowing complex, multi-layered edits with simplified controls. The conversation also touches on LumaFusion's unique pricing structure, mobile editing on iPhone and iPad, and the satisfaction that comes from creative storytelling through video editing.  This edition of MacVoices is supported by MacVoices After Dark. What happens before and after the shows is uncensored, on-topic, off-topic, and always off the wall. Sign up as a MacVoices Patron and get access! http://patreon.com/macvoices Show Notes: Chapters: 00:11 Introduction to Editing Joy 01:18 New Features in LumaFusion 08:48 The Power of Adjustment Clips 12:19 Pricing Structure Explained 18:17 The Joy of Mobile Editing 27:51 Mobile Journalism and Editing Standards 33:05 Immersive Editing Experience 36:16 Presence at NAB 37:58 Creativity in Editing Links: Los Angeles Creative Pro User Group YouTube Channel Guests: Terri Morgan is Co-Founder and Principle Designer at LumaTouch. She brings over 30 years of experience from the video industry to her passion for user experience and design. In 1988 Terri helped usher in the era of non-linear editing as a video editor at Alpha Cine Labs in Seattle. In 1995 she joined Lightworks in London, and became a Product Specialist, creating a powerful, multi-track editing system. In 2000, she founded a video editing and consulting business providing design and testing for Fast Multimedia and Pinnacle Systems. In 2007, Terri joined Avid as a Principal Product Designer where she led the product management and design of Pinnacle Studio for iPad and was honored with the Avid Achievement Award. Terri has received multiple awards for her editing work, including 3 Telly awards. She earned her BA in Visual Communications at The Evergreen State College, and her Professional Certificate in Human Centered Design and Engineering at the University of Washington. Support:      Become a MacVoices Patron on Patreon      http://patreon.com/macvoices      Enjoy this episode? Make a one-time donation with PayPal Connect:      Web:      http://macvoices.com      Twitter:      http://www.twitter.com/chuckjoiner      http://www.twitter.com/macvoices      Mastodon:      https://mastodon.cloud/@chuckjoiner      Facebook:      http://www.facebook.com/chuck.joiner      MacVoices Page on Facebook:      http://www.facebook.com/macvoices/      MacVoices Group on Facebook:      http://www.facebook.com/groups/macvoice      LinkedIn:      https://www.linkedin.com/in/chuckjoiner/      Instagram:      https://www.instagram.com/chuckjoiner/ Subscribe:      Audio in iTunes      Video in iTunes      Subscribe manually via iTunes or any podcatcher:      Audio: http://www.macvoices.com/rss/macvoicesrss      Video: http://www.macvoices.com/rss/macvoicesvideorss

Do you desire to achieve transformative healthcare changes? How about implementing groundbreaking solutions to achieve that outcome?My special guest is Jason Spacek.Jason Spacek serves as the Vice President at BarkleyOKRP Health Innovations, boasting a robust professional background encompassing over two decades of expertise in the realms of technology, telecommunications, and healthcare. His pivotal role in driving transformative changes within the healthcare sector has been demonstrated through his focus on innovative solutions, value-based care models, and operational excellence. Jason's strategic consulting and commitment to human-centered healthcare design, payer-provider collaboration, and proactive patient care have been instrumental in reshaping primary care practices and implementing cost reduction strategies. Notably, his impactful contributions to projects in Kansas City and Phoenix underscore his dedication to creating tangible and applicable healthcare solutions that have garnered recognition within the industry.Fall in love with the problem, not the solution. What are the problems that people are having out there? Let's really understand the problems and only then can you start to build potential solutions for it. - Jason SpacekIn this episode, you will be able to:Uncovering solutions to the pressing challenges in healthcare innovation.Discovering the key to aligning payer and provider incentives for better healthcare outcomes.Unlocking the potential of value-based care models in revolutionizing healthcare delivery.Exploring the power of human-centered design in shaping innovative healthcare solutions.Understanding the profound impact of primary care on the dynamics of health insurance.Episode Timeline:00:02:46 - Challenges in Healthcare Innovation 00:04:35 - Understanding Value-Based Care 00:06:49 - The Need for Proactive Care & Incentive Alignment 00:08:07 - Rebuilding Healthcare Models from the Ground Up 00:10:58 - Human-Centered Design in Healthcare Solutions 00:14:37 - BarkleyOKRP's Role in Healthcare Innovation 00:19:39 - Rethinking the Healthcare StructureListen

Government services don't have to suck. (And no, robots aren't taking over… yet.)This week, host Lauren Wood sits down with Mike Raker, CTO of Maximus, to crack the code on using AI and machine learning to fix customer experience nightmares — even in the most bureaucratic corners of government. Mike shares exactly why listening beats tech obsession every time, how to balance innovation with red tape, and why “Total Experience Management” is the secret sauce you've been missing. They also tackle the AI trends that matter (way beyond ChatGPT), the facepalm-worthy question Mike asks before ANY tech rollout, and how empathy became his ultimate leadership hack in a world obsessed with automation.What are you waiting for? Press play to rethink everything you know about AI, empathy, and how Maximus is ensuring your next DMV visit feels as seamless as possible.Key Moments: 00:00 Who is Mike Raker, CTO of Maximus?03:35 The Role of Innovation in CX06:57 Exactly How Maximus Helps Government Services08:59 Total Experience Management (TXM)14:02 Balancing Innovation and Regulation17:44 The Future of AI in Customer Experience24:27 The Importance of Human-Centered Design in Government34:11 Policy and Responsibility in AI 38:16 Mike Raker's Expert Advice & Key Takeaways –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Chris Hare has helped big-name executives tell better stories. But today, the tables have turned—he's the one sharing his story, and I get to ask the tough questions. In this three-part series, we break it down step by step: • Part 1: Corporate storytelling—how businesses craft messages that actually work (and when they don't). • Part 2: The power of personal storytelling—Chris opens up about his own experiences and the most memorable stories he's heard. • Part 3: Storytelling in action—Chris shares tools to help us develop our own narratives, and I put myself through the process (with a slight risk of emotional breakdown). If you've ever wondered how storytelling can shape careers, businesses, and even personal growth, you won't want to miss this. Key Highlights of Our Interview: Stories Fuel the Narrative “In my mind, stories are time-bound: this happened, it started here, it ended there. But the narrative is ongoing—it's an architecture shaping the direction of an individual or company.” Storytelling's Overplayed? Think Again “For years, I wouldn't even call myself a storyteller because it was so overplayed. Everyone is using frameworks like the hero's journey as if they're paint-by-numbers. But storytelling is far more complex.” The Narrative Flywheel: Stories That Drive Strategy “The stories are the fuel that flows into the flywheel. We synthesize them, find patterns, and decide where to play and how to win. Then, with experimentation and learning, we create more stories—and the flywheel keeps spinning." Human-Centered Design in Action: Logitech's Transformation “Bracken Darrell took Logitech's failing narrative and reframed it with a vision: human-centered design across every part of the company. This vision wasn't pushed from the top but inspired teams, driving Logitech's turnaround—from 30-day financial reporting to just two.” Connect with us: Host: Vince Chan | Guest: Chris Hare Chief Change Officer: Make Change Ambitiously. Experiential Human Intelligence for Growth Progressives Global Top 2.5% Podcast on Listen Notes World's #1 Career Podcast on Apple Top 1: US, CA, MX, IE, HU, AT, CH, FI 3.5 Million+ Downloads 80+ Countries

Discover the strategies and stories behind the most innovative product teams of 2024, where intentional leadership and a vibrant culture are the foundations of success. This special episode features insights from renowned tech leaders and product visionaries, including Ben Foster, co-founder of Prodigy Group and former Chief Product Officer at a leading fitness wearable company, who emphasizes the power of communicating an inspiring product vision to unify and energize teams. Farhan Thawar, Head of Engineering at Shopify, shares how writing and critical thinking drive alignment and scale in one of the most cerebral and innovative organizations. Janice Fraser, a veteran of TaskRabbit and Netscape, introduces actionable leadership frameworks like the "two-meeting model" to foster durable decision-making and team commitment. Jose Moreno, former Netflix engineer, sheds light on the company's "context over control" philosophy and how it empowers teams to deliver billions in value. Deepika Yerragunta, Head of Platform Products at PepsiCo, shares her unique approach to hiring product managers, emphasizing the importance of curiosity, active listening, and ruthless prioritization, while revealing how her fresh perspective as an outsider has driven transformative innovation in traditional industries. Whether it's structuring communication, hiring and training exceptional product managers, or building an empowering culture rooted in collaboration and diversity, this episode offers powerful lessons to help entrepreneurs and product leaders level up their organizations. Don't miss the chance to learn from the best and apply these transformative strategies to your own product teams. In this episode... How to communicate inspiring product visions that energize teams The role of writing in driving alignment and innovation Leadership frameworks for making durable decisions Expert tips on hiring and training top-performing product managers Mentioned in this episode... Shopify's engineering playbook: https://shopify.engineering/running-engineering-program-guide Netflix Culture Deck: https://jobs.netflix.com/culture Barbara Minto's SCQA Framework: https://modelthinkers.com/mental-model/minto-pyramid-scqa Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence

In this episode of Defining Human-Centered Design, Gerry Scullion shares an exciting update on the community-driven project to define what Human-Centered Design truly means. Discover how practitioners from around the world are shaping this initiative and learn how you can get involved by sharing your perspective. Head to www.humancentereddesignis.com to sign up for free and be part of this important conversation before 28th January 2025 to get involved. Let's shape the future of Human-Centered Design – together.

In this episode of Building Better with Brandon Bartneck, Tim Huntzinger, founder of California-based XOTO, shares his journey from designing in the aerospace and automotive industries to creating a revolutionary three-wheeled vehicle. With over 20 years of experience working for top companies like NASA, Boeing, Fisker, Rivian, GM, and Kittyhawk, Tim's expertise informs his innovative approach to enhancing the joy of motorcycling while improving safety. Tim discusses how XOTO combines the joy of riding with advanced safety features, including a self-stabilizing three-wheel design that ensures stability, maneuverability, and fun. The conversation highlights the challenges of building a sustainable business model, the importance of human-centered design, and how XOTO's rental program introduces the vehicle to new riders. About Building Better: Building Better with Brandon Bartneck focuses on the people, products, and companies creating a better tomorrow, often in the transportation and manufacturing sectors. Previously called the Future of Mobility podcast, the show features real, human conversations exploring what leaders and innovators are doing, why and how they're doing it, and what we can learn from their experiences. Topics include manufacturing, production, assembly, autonomous driving, electric vehicles, hydrogen and fuel cells, leadership, and more. Key Takeaways: Tim's experience in aerospace and automotive informs XOTO's innovative design approach. XOTO's self-stabilizing three-wheel system enhances safety and riding enjoyment. Motorcycling creates a unique sense of presence and connection to the environment. The vehicle is optimized for low-speed urban maneuverability and user-friendly operation. Human-centered design is central to XOTO's mission. XOTO's modular lithium-ion battery provides a 45-mile range, with an option to double it. Riders in California only need a standard driver's license to ride XOTO. Using off-the-shelf parts simplifies manufacturing and repair processes. The rental program introduces the vehicle to new riders in tourist areas. The future of motorcycling lies in designs that prioritize safety, utility, and fun. Chapters: 00:00 Introduction to Tim Huntzinger and XOTO 05:05 The Joy of Motorcycling and Its Challenges 12:14 Designing a Safer Urban Vehicle 18:13 Technical Innovations in Vehicle Design 22:13 Building a Sustainable Business Model 27:03 Manufacturing and Assembly Strategies 32:55 The Importance of Human-Centered Design 43:05 Exploring Product Development Approaches 45:01 The Intersection of Design and Market Needs About the Guest: Tim Huntzinger is the founder of XOTO and an industrial designer with over 20 years of experience in the aerospace and automotive industries. He holds a Master's degree in Industrial Design from the ArtCenter College of Design and a BFA in Industrial Design from Brigham Young University. Tim's passion for transportation and safety led him to create XOTO, a company redefining the motorcycling experience with its innovative three-wheeled electric vehicles. Links & Resources: Learn more about XOTO: xotoinc.com Learn more about Tim Huntzinger: LinkedIn Profile Show Notes: brandonbartneck.com/buildingbetter/timhuntzinger Connect with Building Better: Follow the podcast for more inspiring conversations: Apple Podcasts Spotify Google Podcasts

Both UX and content professionals routinely find themselves on teams where they are the sole practitioner of their craft. Leah Buley and Joe Natoli recently revised "The UX Team of One" to share their pragmatic take on solo UX practice, deftly balancing the application of human-centered research insights with the need to show the business value of UX work. https://ellessmedia.com/csi/ux-team-of-one/

From Intel's engineering labs to Silicon Valley's unicorns, OKRs (Objectives and Key Results) have transformed how tech companies translate vision into measurable outcomes. But what separates successful OKR implementations from failed experiments? And how can technology leaders avoid the common pitfalls that derail even well-intentioned rollouts? In this episode, we dive deep with leaders who've shaped OKR practices at some of tech's most influential companies. Our guests Josh Seiden, Holly Bielawa, and Deepika Yerragunta share battle-tested insights from their experiences at Intel, Amazon, Google, and beyond. The episode compiles the best segments around getting started on your OKR journey, de-risking and iterating your rollout, and our guests' tips on self-checking the health of your OKR implementation.  Whether you're launching your first OKR initiative or iterating on an existing framework, you'll learn practical strategies for cascading objectives across teams while maintaining strategic alignment. Our conversation includes war stories from the field, as well as intuitive insights on what actually works: fostering genuine collaboration, maintaining human centricity, and achieving the elusive balance between ambition and accountability.  Watch full episodes with Josh, Holly and Deepika here: https://www.youtube.com/playlist?list=PL31JETR9AR0FGx2A9HQbq2e1Xywkqb6BQ     Inside the episode... Why OKRs are a powerful alternative to traditional goal-setting frameworks. How OKRs promote collaboration and alignment across all levels of an organization. Best practices for implementing OKRs: starting small, iterating, and setting clear priorities. Tips for integrating OKRs into your product teams using human-centered design principles. Differentiating between business OKRs and product OKRs to avoid organizational misalignment. How to set and measure strategic objectives with actionable, customer-centric key results. Lessons learned from failed and successful OKR implementations, including war stories from the field. The role of product operations in making data accessible for measuring OKR progress. Why tying OKRs to compensation or promotions can derail the intent of the framework.     Mentioned in this episode Measure What Matters by John Doerr Outcomes Over Outputs by Josh Seiden Escaping the Build Trap by Melissa Perri Continuous Discovery Habits by Teresa Torres Who Does What by When by by Jeff Gothelf, Josh Seiden User Story Mapping by Jeff Patton     Convergence Episodes featured  Building Customer-Centric Teams: Josh Seiden on OKRs and Agile Agile and Beyond Conference 2024: The Latest in A.I. Innovations and Product Development Strategies (features the interview with Holly Bielawa) Driving Cultural Change: PepsiCo's Deepika Yerragunta on Customer Obsession and Product Mindset Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence  

Nancy Duarte shares her expertise in storytelling and human-centered design to communicate data effectively and deliver impactful messages to the world. Resources  LinkedIn  Duarte.com 

Uptiv Health is revolutionizing the infusion care market by moving treatments from traditional hospital settings to technology-enabled retail locations. With $7.5M in funding, Uptiv has developed a hybrid model combining personalized in-person care with digital solutions, achieving 99+ NPS scores from patients and 87 NPS from referring providers. Their first center reached break-even within 14 months, validating their vision of scaling to 50-60 clinics nationwide while reducing healthcare costs through their innovative delivery model. Topics Discussed: Transforming infusion care delivery through retail-based centers Building a technology stack that enables personalized patient experiences Implementing a human-centered design approach in healthcare Developing wraparound services for chronic condition management Balancing venture capital and private equity funding strategies Creating efficient operational models through technology   GTM Lessons For B2B Founders:  Early Payer Relationships Drive Market Entry: Uptiv secured insurance contracts 6-7 months before opening their first clinic. This strategic decision maximized their addressable market from day one, enabling them to accept all patients regardless of insurance provider. B2B founders should identify and establish critical partnerships well before launch to remove friction from early customer acquisition. Prove Value Through Micro-Commitments: Uptiv's sales strategy focuses on a simple ask to specialists: "Give us just one patient." This low-risk approach allows providers to validate Uptiv's service quality firsthand, leading to 150+ unique provider referrals within 12 months. B2B founders should design their initial customer engagement to minimize commitment while maximizing the opportunity to demonstrate value. Technology-Enabled Cost Optimization: Rather than adding cost through technology, Uptiv uses their app to eliminate traditional operational overhead. By shifting administrative tasks to patients pre-visit and centralizing phone operations, they maintain premium service while achieving faster break-even. B2B founders should leverage technology to simultaneously enhance user experience and improve unit economics. Human-Centered Design as Differentiation: Uptiv eliminated standard healthcare barriers like reception counters and clipboard paperwork, replacing them with personalized digital experiences. This approach delivers both operational efficiency and customer delight, driving their 99+ NPS. B2B founders should identify industry conventions that create friction and design solutions that benefit both users and business operations. Hybrid Service Model Evolution: Uptiv's vision combines physical locations with virtual care capabilities, creating a scalable model attractive to both venture capital and private equity. Their wraparound services for chronic care management expand their value proposition beyond core infusion services. B2B founders should design their service model to capture expansion opportunities while maintaining focus on their core offering.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co      

Send us a textIn this episode of the Org Design Podcast, we're joined by Elizabeth Venter and Ross Libby to explore the human side of organizational change. Our guests share invaluable insights on how to implement structural changes while keeping people at the heart of the transformation process.Key discussion points include:The importance of involving team members in organizational change rather than imposing decisions from aboveWhy continuous communication is crucial throughout the entire change processHow seeking clarity rather than certainty leads to better organizational outcomesThe value of experimentation and learning through pilot programsElizabeth emphasizes that successful organizational change requires supporting each team individually through their transformation journey, while Ross shares the powerful perspective that "the future punishes certainty but rewards clarity." Together, they provide practical advice for leaders navigating organizational change, whether they're org design experts or just beginning their journey.This conversation offers essential insights for anyone interested in creating more effective, human-centered organizations that can adapt and thrive in today's rapidly changing business environment.Support the show

Dots speaks to seasoned marketer Shraddha Sriram, Podcast Marketer at Chakravyuh Labs, who has over a decade of experience in public relations, B2B and B2C marketing. Shraddha explores the transformative role of human-centered design in reshaping B2B marketing. She also discusses balancing empathy and technology, the role of AI in automation and the power of gamification in creating meaningful customer experiences.Key Takeaways:(04:31) B2B marketing often overlooks the human element due to its complexity.(09:38) AI is a tool for automating repetitive tasks, freeing teams to focus on strategy and creativity.(14:28) Gamification simplifies complex concepts and enhances customer engagement.(17:38) B2B marketers can use gamification and brand-specific themes to enhance engagement and make campaigns more relatable and fun.(26:55) A culture of continuous learning and innovation fosters adaptability and growth.(27:43) Customer insights rather than creative instincts should guide campaign strategies.(29:12) Breaking down departmental silos helps align data for better customer understanding.(31:28) Human-centered marketing is about solving problems with simplicity and empathy.Resources Mentioned:Shraddha Sriram -https://www.linkedin.com/in/shraddha-sriram/Chakravyuh Labs -https://www.linkedin.com/company/chakravyuh-labs/Insightful Links:https://aro.digital/blog/human-centred-design-could-revolutionise-your-advertising-heres-howhttps://www.bcg.com/publications/2020/the-importance-of-human-centered-designhttps://mnpdigital.ca/insights/human-centered-design-immersion-2/https://rsmus.com/insights/services/digital-transformation/how-human-centered-design-can-revolutionize-the-customer-experie.htmlThanks for listening to the “Marketing Leadership” podcast, brought to you by Listen Network. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.#PodcastMarketing #PerformanceMarketing #BrandMarketing #MarketingStrategy #MarketingIntelligence #GTM #B2BMarketing #D2CMarketing #PodcastAds

Don Norman เจ้าพ่อดีไซน์และผู้เขียนหนังสือสุดคลาสสิก The Design of Everyday Things ผู้บุกเบิกแนวคิดการออกแบบที่เน้นผู้ใช้เป็นศูนย์กลาง (Human-Centered Design) อดีตผู้บริหาร Apple หัวหน้าทีมวิจัยและพัฒนา ผู้คิดค้นและขับเคลื่อนแนวคิด User Experience (UX) เน้นย้ำถึงความสำคัญของประสบการณ์ผู้ใช้บนอุปกรณ์ที่มีเทคโนโลยีซับซ้อน วันนี้กับหนังสือเล่มใหม่ Design for a Better World ในวัย 89 ปี Don Norman ต้องการขยายขอบเขตของปรัชญาวิชาออกแบบไปอีกขั้น สู่การออกแบบเพื่อมนุษยชาติ (Humanity-Centered Design) เพราะการออกแบบที่ตอบโจทย์โลกปัจจุบันจะต้องยั่งยืน ต้องคำนึงถึงผลกระทบที่กว้างกว่าแค่ประสบการณ์ของผู้ใช้ ต้องใส่ใจผู้มีส่วนได้ส่วนเสียทุกมิติ ดังนั้นนักออกแบบที่ดีในยุคนี้ต้องสวมบท ‘วาทยกร' แล้วศาสตร์และศิลป์ของนักออกแบบในคราบวาทยกรมีหน้าตาเป็นแบบใด ชวนเข้าเรียนวิชา Humanity-Centered Design กับอาจารย์ Don Norman ไปด้วยกันใน THE SECRET SAUCE เอพิโสดนี้

No matter what industry you are in, swag is everywhere and, when used correctly, can be a very effective vehicle for marketing. Today's guest is a leader in this field and has made it her mission to create a human-centric ecosystem in her business. Tara Milburn joins us today to discuss her career, her business, Ethical Swag, and the importance of putting people first in leadership. Tuning in, you'll hear all about her career, what drew her to swag, what Ethical Swag has looked like from opening until now, and so much more! Our guest goes on to talk about how she manages and prioritizes people and relationships before discussing navigating having employees all over the world while still bringing love into her leadership. We even discuss some of the biggest errors she sees when companies try to create a human-centric culture, how she keeps her mission, vision, and values alive in her company, and why being ethical is prioritizing progress over perfection and being entirely transparent. Finally, Tara tells us about her incredible father and what he taught her about leadership. To hear all this, and even be reminded that it takes time to build a sustainable business, press play now!Guest Bio:Tara Milburn is an accomplished business executive with expertise in building partnerships and driving strategic initiatives. She has played key roles in high-profile projects, including co-writing the successful bid for the NBA's first international expansion and contributing to Vancouver's bid for the 2010 Winter Olympics. With a focus on social and ecological sustainability, Tara founded Ethical Swag to promote equity in the corporate merchandise supply chain. She is also an active volunteer, having held leadership positions with the CIBC Run for the Cure, Celtic Colours International Festival, and Cape Breton University. Key Points From This Episode: [00:20] Why Mike absolutely adores frogs and a catch-up with our hosts. [11:03] An introduction to today's guest, Tara Milburn. [12:08] Tara tells us about the incredible biosphere that she lives in: Cape Breton Island. [13:54] What led her to create her company, Ethical Swag. [16:15] Tara walks us through the process of starting the business through to where it is now. [26:40] How she approaches people and relationships in her business. [31:31] Balancing her family and work life and bringing love into leadership. [37:39] How she manages to lead employees all over the world. [41:24] The mistakes she sees companies make in trying to create a human-centric culture. [44:56] How Tara keeps her mission, vision, and values at the forefront of Ethical Swag. [47:54] What being ethical actually entails. [51:44] Tara shares her bigger goals for the swag industry as a whole. [54:41] How Tara's father has shaped her as an entrepreneur. [59:54] Some key takeaways from this episode.  Quotes: “I sort of see swag as almost a far more economical sponsorship of what you stand for as a brand.” — Tara Milburn [0:14:32] “It's a technology-driven, human-centered company that we're creating.” — Tara Milburn [0:21:37] “[Being Ethical means] progress over perfection and – transparency.” — Tara Milburn [0:47:54] “It's not what you say, it's what you do that matters.” — Tara Milburn [0:51:48]RESOURCES: [10:08]Ethical Swag FOLLOW: Follow Tara MilburnLinkedInEthical Swag on FacebookEthical Swag on Instagram  FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.

Derek Ferguson from The Fitch Group returns to share how his team of 600+ developers leverages generative AI tools like Amazon's CodeWhisperer and implements DORA metrics to boost productivity and team health. In this second part of the conversation, he delves into the transformative impact of these tools and the innovative strategies driving adoption and success at scale. Listen to Derek's experiences in introducing cutting-edge tools to a large organization, his lessons in fostering experimentation, and the surprising parallels between today's AI adoption and the internet boom. From the role of community practices versus centers of excellence to pragmatic advice on technology adoption, this episode is packed with actionable insights for leaders and developers alike. Stick around for Derek's perspective on the evolving role of technologists in an AI-driven world and how music creation intersects with his tech expertise. Inside the episode… • Exploring generative AI for software development and its transformative potential. • Implementing DORA metrics to boost productivity and enhance team alignment. • Lessons learned from scaling technology practices across large organizations. • The balance between prescriptive guidance and fostering creativity in teams. • Insights into creating impactful developer communities of practice. Mentioned in this episode • Generative AI tools (e.g., Amazon's CodeWhisperer) • DORA metrics (DevOps Research and Assessment) • Tools for music and tech crossover (e.g., RipX, Replicate) Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence  

This week we were able to brainstorm AI's potential in inclusive design with Dan Formosa, who is a renowned designer and researcher in the world of Universal and Human-Centered Design. Dan shares his insights on AI and product design and talks about human-centered approaches and inclusive design, critiquing traditional personas in favor of engaging with real people. Dan discusses his background in ergonomics and biomechanics, and his experience with the Epicurious show "Well Equipped."  Throughout, Dan stresses the need for empathy in design and understanding the full spectrum of user needs, seeing potential in AI to democratize design processes while cautioning against losing touch with real human experiences.Chapters00:00The Power of Conversation with Inanimate Objects05:12Exploring AI in Product Design10:42The Role of AI in Weather Prediction13:59AI's Emotional Intelligence: Ethical Considerations22:11The Importance of Inclusive Design in Education32:23AI's Role in Enhancing Design Conversations41:00The Power of Visual Collaboration46:09Rethinking Personas in Design54:48Universal Design: Inclusivity in Action01:01:06The Role of Conversational AI in Design01:10:04Transforming Consumer Relationships with Products01:17:01The Future of Design: Conversations and ConnectionsChad@vurvey.coSnagle@vurvey.coVurvey.com

In this episode of The Elusive Consumer, we explore the intersection of technology, data, and human-centered design with Yasir Drabu, a visionary tech leader and immigrant entrepreneur. From his journey starting at the foothills of the Himalayas to building a successful software company in America, Yasir shares insights about creating software that truly serves humanity. We discover how data-driven strategies can be balanced with ethical considerations, the future of AI in business, and why empathy should be at the core of technical innovation.

Kate Starbird is a professor in the Department of Human Centered Design & Engineering and director of the Emerging Capacities of Mass Participation Laboratory at the University of Washington, and co-founder of the University of Washington's Center for an Informed Public. Justin Hendrix interviewed her about her team's ongoing efforts to study online rumors, including during the 2024 US election; the differences between the left and right media ecosystems in the US; and how she believes the research field is changing.

This week's podcast episode features a discussion on integrating a gamer's mindset into business systems. Key themes include placing human needs at the center of interactions, enhancing digital maturity, and fostering curiosity and agility in software development. The conversation emphasizes designing user-centric systems that prioritize engagement over rigid processes. It also covers the importance of collaboration across supply chains and the evolution of analytics from descriptive to prescriptive insights, enabling organizations to make informed decisions and enhance operational efficiency. This approach encourages continuous learning and adaptation, ultimately driving innovation in today's rapidly changing digital landscape.

Healthcare is personal. Whether it's a baby in Uganda struggling to breathe or a father in New York contracting MERS after surgery, individual experiences matter more than national statistics. Can innovative technology solve what ails us? Dr. Kristian Olson, a Harvard internist, pediatrician, and global health designer, thinks so. As founder of the Center for Affordable Medical Technology (CAMTech) and a 2024 Tällberg-SNF-Eliasson Prize winner, he's transforming healthcare in low-income countries through human-centered design. Can smart tech make us healthier? Tune in to explore.

It is still difficult to put a label on Ji Yeon Kwon, is she an philosophical entrepreneur or an entrepreneurial philosopher or both?

Aman Khan is Director of Product at Arize AI, an observability company for AI engineers at companies like Uber, Instacart, and Discord. Previously he was an AI Product Manager at Spotify on the ML Platform team, enabling hundreds of engineers to build and ship products across the company. He has also led and worked on products at Cruise, Zipline, and Apple. In our conversation, we discuss:• What is an “AI product manager”?• How to break into AI PM• What separates top 5% AI PMs• How to thrive as an individual-contributor PM• Common pitfalls to avoid when building AI products• The importance of energy and curiosity in product roles• Much more—Brought to you by:• Pendo—The only all-in-one product experience platform for any type of application• Vanta—Automate compliance. Simplify security• Paragon—Ship every SaaS integration your customers want—Find the transcript at: https://www.lennysnewsletter.com/p/becoming-an-ai-pm-aman-khan—Where to find Aman Khan:• X: https://x.com/_amankhan• LinkedIn: https://www.linkedin.com/in/amanberkeley/• Website: https://amanalikhan.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Aman's background(06:16) Understanding AI product management roles(13:29) Getting started as an AI product manager(18:14) Building a portfolio and standing out(22:31) Why product management is not dead(28:56) How to thrive as an AI product manager(35:42) Finding good ideas that are AI-oriented(39:27) Be careful not to automate away every customer experience(42:53) What separates top 5% AI PMs(46:55) Key habits for long-term IC success(52:48) The importance of energy in meetings(57:00) Wandering vs. waiting(01:01:41) Amplifying signal through AI tools(01:03:18) Just have fun(01:05:36) Lightning round—Referenced:• AI Resources and Tools for PMs (Updated Oct 2024): https://open.substack.com/pub/amankhan1/p/ai-resources-and-tools-for-pms-updated• Unlocking the AI PM Dream: Your Roadmap to Success: https://amankhan1.substack.com/p/unlocking-the-ai-pm-dream-your-roadmap• Arize: https://arize.com/• Ryzen: https://www.amd.com/en/products/processors/business-systems/ryzen-ai.html• NotebookLM: https://notebooklm.google/• Figma: https://www.figma.com/• Cursor: https://www.cursor.com/• Replit: https://replit.com/• Excalidraw: https://excalidraw.com/• Vercel: https://vercel.com/• v0: https://v0.dev/• How Airbnb Proved That Storytelling Is the Most Important Skill in Design: https://www.inc.com/yazin-akkawi/the-surprising-technique-airbnb-uses-to-better-sell-an-experience.html• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• Midjourney: https://www.midjourney.com/• Dall-E: https://openai.com/index/dall-e-3/• Introducing the Realtime API: https://openai.com/index/introducing-the-realtime-api/• Intro to Large Language Models | Andrej Karpathy: https://www.youtube.com/watch?v=zjkBMFhNj_g• Watch Me Build an App in 60 Minutes With o1 and Cursor: https://www.youtube.com/watch?v=9Zmhe6_T-xU• Greg Isenberg on LinkedIn: https://www.linkedin.com/in/gisenberg/• Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma): https://www.lennysnewsletter.com/p/vision-conviction-hype-mihika-kapoor• Spotify: https://open.spotify.com/• Instacart: https://www.instacart.com/• How to grow a subscription business | Yuriy Timen (Grammarly, Canva, Airtable): https://www.lennysnewsletter.com/p/transform-your-subscription-growth• When Identifying the Problem Isn't Enough: Lessons from Boxed Cake Mix by Ann M. Aly, TechFlow Director of Human Centered Design: https://www.techflow.com/when-identifying-the-problem-isnt-enough-lessons-from-boxed-cake-mix/• Waymo: https://waymo.com/• The Ikea effect: https://thedecisionlab.com/biases/ikea-effect• Blue Apron: https://www.blueapron.com/• Unorthodox PM wisdom: Automating user insights, unselling job candidates, logging every decision, more | Kevin Yien (Stripe, Square, Mutiny): https://www.lennysnewsletter.com/p/unorthodox-pm-wisdom-kevin-yien• LeBron James: https://en.wikipedia.org/wiki/LeBron_James• The Secrets Behind Lyft's Dynamic Culture: https://www.forbes.com/sites/marissaperetz/2018/05/16/the-secrets-behind-lyfts-dynamic-culture/• Aparna Dhinakaran on LinkedIn: https://www.linkedin.com/in/aparnadhinakaran/• Why most public speaking advice is wrong—and how to finally overcome your speaking anxiety | Tristan de Montebello (CEO & co-founder of Ultraspeaking): https://www.lennysnewsletter.com/p/master-public-speaking-tristan-de-montebello• Ultraspeaking: https://ultraspeaking.com/lenny/• A Short History of Nearly Everything: https://www.amazon.com/Short-History-Nearly-Everything/dp/076790818X• Designing Your Life: How to Build a Well-Lived, Joyful Life: https://www.amazon.com/Designing-Your-Life-Well-Lived-Joyful/dp/1101875321• Tour de France: Unchained on Netflix: https://www.netflix.com/title/81153133• Formula 1: Drive to Survive on Netflix: https://www.netflix.com/title/80204890• Websim: https://websim.ai/• Appeel Books: https://appeel.brandeditems.com/• Steve Jobs quote: https://www.goodreads.com/quotes/374630-your-time-is-limited-so-don-t-waste-it-living-someone#• Becoming a conscious leader: Leading without fear, finding your life's objective function, and getting better at vision and strategy | John Mark Nickels (Uber, Waymo, DoorDash): https://www.lennysnewsletter.com/p/becoming-a-conscious-leader-john-mark-nickels• Aman Khan (cricket player): https://en.wikipedia.org/wiki/Aman_Hakim_Khan—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

When the International Association of Classification Societies (IACS) issued a paper in September setting out its position on the human element, its implications were clearly going to be far reaching. Its publication followed an IACS presentation in June to the Human Element Industry Group, which is made up of a number of maritime NGOs and it says that IACS' aims “to highlight and emphasise the importance of … human element aspects when developing new IACS requirements applicable to the ship and ship systems.” RINA's Secretary General Roberto Cazzulo currently chairs IACS' Council, giving the Italian organisation a particular significance in any discussion about its implications and, in this podcast, RINA's North Europe Region Senior Director for RINA's marine activities Fiorenzo Spadoni, puts IACS' approach into context, saying that it reflected significant industry changes driven by digitalisation, decarbonisation and increasingly complex ship systems. He also discussed whether these developments can help move the industry closer to net-zero emissions. “One critical factor in achieving net zero is the role of the human workforce” and by providing seafarers with skills and motivation to manage these technologies, “we are accelerating their adoption and the path toward net-zero,” he said.

Part One. Today's episode has a unique twist: I'm interviewing a storytelling expert to share his own story. My guest, Chris Hare, is a strategic narrative advisor and coach for companies like Amazon and Microsoft, guiding leaders and executives with his approach, Atomic Storytelling. His method breaks down complex stories into their core, resonant elements. In this three-part series, we'll journey through Chris's experiences in three stages. Today, in Part 1, we'll explore his expertise in helping businesses craft compelling corporate stories and understand the connection between story and narrative. Tomorrow, in Part 2, we'll look at storytelling for personal transformation as Chris shares some of the best and worst stories he's heard and opens up about his own challenges. Then, in Part 3, he'll introduce tools we can use to develop our own stories and narratives. And here's a personal confession—I told him one of his exercises might just make me cry! I'll also be sharing my own experience with another exercise, highlighting both its challenges and insights. Key Highlights of Our Interview: Stories Fuel the Narrative “In my mind, stories are time-bound: this happened, it started here, it ended there. But the narrative is ongoing—it's an architecture shaping the direction of an individual or company.” Storytelling's Overplayed? Think Again “For years, I wouldn't even call myself a storyteller because it was so overplayed. Everyone is using frameworks like the hero's journey as if they're paint-by-numbers. But storytelling is far more complex.” The Narrative Flywheel: Stories That Drive Strategy “The stories are the fuel that flows into the flywheel. We synthesize them, find patterns, and decide where to play and how to win. Then, with experimentation and learning, we create more stories—and the flywheel keeps spinning." Human-Centered Design in Action: Logitech's Transformation “Bracken Darrell took Logitech's failing narrative and reframed it with a vision: human-centered design across every part of the company. This vision wasn't pushed from the top but inspired teams, driving Logitech's turnaround—from 30-day financial reporting to just two.” Connect with us: Host: Vince Chan | Guest: Chris Hare Chief Change Officer: Make Change Ambitiously. Experiential Human Intelligence for Growth Progressives Global Top 3% Podcast on Listen Notes World's #1 Career Podcast on Apple Top 1: US, CA, MX, IE, HU, AT, CH, FI 1.8 Million+ Downloads 50+ Countries

Today on our show, we're talking about the creative process at a time of synthetic data and AI-powered simulations. To do this, we're joined by Jason Severs, Head of Design for frog on the East Coast in North America. Jason is a self-identified ‘skeptical optimist' when it comes to engaging with new tech, which is an approach he brings into all aspects of his life, from his work with teams at frog, to his own art practice, as well as to the many IoT devices in his home currently in various states of connectivity.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Read Jason's article 'Convergent Design in the Age of AI' (https://www.frog.co/designmind/convergent-design-in-the-age-of-ai)Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK) Download the frog report 'Convergent Transformation' (https://go.frog.co/en/en/convergent-business-transformation)Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Editorial Manager, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Meghan: "Skills are the driver of the future of work. Without validation, there's no trust, and without trust, you can't make decisions based on skills."In this episode of Psych Tech @ Work I welcome my new friend Meghan Raftery who is an Education Designer and skills validation expert who works at Educational Design Lab - a community that is dedicated to doing skills based hiring the right way by ensuring that skills are verified and portable across the world of education and work.  Meghan offers a fresh perspective on skills-based hiring, microcredentialing, and how education and work can align more effectively to prepare students and workers for the future. Meghan shares her experience transitioning from K-12 education to the world of workforce development and dedicating her efforts to focusing on how to validate skills in a measurable, trustworthy way. She explains how microcredentialing can break down complex skills into smaller, demonstrable pieces that people can stack together over time to build toward larger career goals.In our conversation Meghan highlights the importance of aligning educational outcomes with workplace needs, particularly through skills validation systems that help employers trust the skills applicants bring to the table. She shares how her team uses human-centered design to create pathways for "STARS" (Skilled Through Alternative Routes) and provides practical insights into how employers can leverage these tools to open doors for candidates who may not have traditional degrees but possess the skills needed for success.Topics Covered:* Microcredentialing and Skills Validation:* Defining microcredentials and how they differ from traditional credentials by breaking down skills into smaller, measurable units.* The concept of stackable credentials, where individuals can build a portfolio of verified skills over time.* Human-Centered Design in Education:* The importance of involving the people closest to the problem in designing solutions for skills validation.* How Education Design Lab connects learners, educational institutions, and employers to design skills validation systems that work for all stakeholders.* Skills-Based Hiring and Employer Engagement:* Challenges employers face in trusting non-traditional credentials.* How companies can work with organizations like Education Design Lab to ensure they receive reliable, validated skills signals from job applicants.Takeaways:* Trust Through Validation: For skills-based hiring to succeed, employers need validated evidence of skills, not just resumes or self-assertions.* Microcredentials Build Careers: Breaking down skills into smaller, stackable microcredentials allows learners to build toward larger career goals in a personalized way.* Human-Centered Design: Involving those closest to the problem—whether students, job seekers, or employers—ensures that the solutions developed are relevant and effective.* Collaboration Is Key: Employers, educators, and governments must collaborate to build systems that bridge the gap between education and the workforce, ensuring skills are verified and trusted. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

Tammy Watchorn - The Change Ninja Handbook   Join us in this episode as we welcome Dr. Tammy Watchorn, the author of 'The Change Ninja Handbook.'  Dive into an interactive exploration of change-making, based on real-life case studies.  Discover the most common challenges faced by change leaders, the importance of understanding organizational dynamics, and the human element in leading change. Learn about the critical tools and techniques to transform your approach and make a meaningful impact in your organization. This episode is a must-listen for anyone navigating the complexities of organizational change.   00:00 Introduction to the Change Ninja Handbook 00:15 Welcoming the Author: Tammy Watchorn 01:03 Challenges in Public Sector Change Leadership 02:13 Understanding People in Change Management 03:16 Navigating Organizational Systems and Processes 06:08 The Importance of Individual Stakeholders 08:02 Interactive Game and Recognizable Characters 12:25 The Reality of Driving Change 15:49 Personal Experiences and Lessons Learned 30:15 Creating Innovative Spaces 36:24 Navigating Workplace Challenges 37:29 The Importance of Stealth in Change Management 38:22 Building Resilience and Thick Skin 38:54 The Power of a Support Network 39:46 Defining Innovation and Change 40:20 Introducing Eddie Obeng and Qube 41:22 Innovating the Health Service 42:30 Scaling Innovation from the Ground Up 43:37 Handling Unexpected Projects 44:52 Earning and Using Brownie Points 46:23 Understanding Types of Change 47:09 The Four Types of Change 49:05 The Fog of Transformation 52:43 Aligning Teams with the Five P's 01:00:45 Celebrating Small Wins 01:03:52 Final Thoughts and Future Plans   Link to Aidan McCullen for Keynotes, workshops and event MC.   The Reinvention Summit    Find us on Substack for Shownotes and competitions:   Find Tammy Watchorn:    Innovation Leadership, Change Management, Organizational Transformation, Adaptive Mindset, Cultural Change, Ninja Thinking, People-Centric Innovation, Stakeholder Engagement, Workplace Collaboration, Systemic Challenges, Creative Problem Solving, Psychological Safety, Human-Centered Design, Incremental vs. Radical Change, Resilience in Innovation

The Lawyer Stories Podcast Episode 196 features Shefali Lakhani, Attorney & Founder at Lakhani Legal, a Business and IP Law Firm in New York City.  Shefali shares that she is the child of immigrant parents and had a feeling of entrepreneurship that was always in the back of her mind.  Shefali launched Lakhani Legal, a business and IP law firm, and works primarily with small and medium sized businesses, start-ups, and entrepreneurs. Lakhani Legal provides expert legal advice through the duration of the client's business, from entity incorporation and licensing to contracts. Shefali discusses her own version of an “Impact,” and we talk about how human-centered design helps her in her law practice.

Co-authors of Assembling Tomorrow: A Guide to Designing a Thriving Future, the authors, Scott Doorley, creative director, and Carissa Carter, academic director at Stanford University's d.school.Welcome you to Change Ready, an original series brought to you by Behind the Human & Malosi. A series where we do everything possible to future-proof your mind and thrive in an era of unprecedented change. ___How Prepared is Your Team for the Next Big Disruption? Future-proof your team with Malosiminds.com Get your copy of Personal Socrates: Better Questions, Better Life Connect with Marc >>> Website | LinkedIn | Instagram | Twitter Drop a review and let me know what resonates with you about the show!Thanks as always for listening and have the best day yet!*A special thanks to MONOS, our official travel partner for Behind the Human! Use MONOSBTH10 at check-out for savings on your next purchase. ✈️*Special props