Do You Work Here?

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A Podcast about People on both sides of the Customer Service Experience.

DYWH Studios

  • Mar 18, 2020 LATEST EPISODE
  • infrequent NEW EPISODES
  • 45m AVG DURATION
  • 21 EPISODES


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Latest episodes from Do You Work Here?

Ep.21 – The COVID Pivot

Play Episode Listen Later Mar 18, 2020 32:09


We realize there's a lot of stress and uncertainty out there right now so hopefully this episode helps bring a little levity to a pretty heavy situation for us all. The Service Industry is kinda f*cked right now. But even though there's plenty to be stressed out about, there's plenty to appreciate. A few restaurants are pivoting in very creative and interesting ways and we want to shout them out. We also get real about what this may mean for the hairdressing industry and our own work life. Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.20 – Love is Blind

Play Episode Listen Later Mar 11, 2020 44:42


Taylor and Adrian tried to avoid it at all costs but everyone in their day-to-day lives was asking "are you watching Love is Blind?", so they finally caved and watched the latest viral sensation on Netflix. Was it good? Was it bad? Was it BOTH? Listen to find out.NOTE: This episode is NOT spoiler free as we discuss the general premise of the show but give away a few major reveals. If you haven't watched, but plan to, hold off on listening until you're done. But, if you're not watching and don't plan to, we've included plenty of context around the show's premise, cast, and ideas for you to enjoy. Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.19 – Town Hall

Play Episode Listen Later Mar 3, 2020 36:37


In a special edition episode (and a DYWH first), Taylor and Adrian host their very own Town Hall to answer the tough questions America needs answers to. Topics include: -Why doesn't Adrian like sandwiches? -Which jerk ex-boss would Taylor rescue from an island? -How would Adrian kick an old guy who's camped out at a restaurant?Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.18 – Mediocre Restaurants + Taylor Goes to the Doctor

Play Episode Listen Later Feb 26, 2020 45:13


Taylor and Adrian switch their recording setup and it causes nothing but problems.This week we’re talking about all the mediocre restaurants we’ve been hitting. It’s a lot. This week Adrian gets mansplaining DM’s about how and why she should send a steak back, we push around a plate of overcooked food in an empty restaurant, and we discuss the places we’ve taken for granted. We watched The Morning Show and think AppleTV+ might be the Aldi of streaming services. So, naturally, we discuss grocery stores. And, Taylor goes to the doctor. We discuss how being in the service industry effects how we approach things when we’re a nervous customer, client, or patient. Last, we’ve got listener emails! Cate lets us know about a Competition Show we might have missed and Mike emails about Taylor’s dog poop etiquette. Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.17 – To Recline, or Not to Recline

Play Episode Listen Later Feb 18, 2020 53:39


This week Taylor and Adrian tackle the hot take du jour: reclining airline seats!But first, we recap our week where Adrian hung out with a bunch of NBA All Stars. Adrian spent some time with Jimmy Butler and she lets us in on what these two elite athletes chatted about. Next we dive head first into the reclining airplane seat controversy. Is it ok to recline? Should you ask? Why is Delta's CEO chiming in? What would you do if you ask and someone said "no"? We explore these questions and more on this weeks episode of Do You Work Here. Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.16 – Reality Competition Shows

Play Episode Listen Later Feb 12, 2020 62:52


Inspired by their favorite new show, Next in Fashion, Taylor and Adrian rank and discuss their favorite occupation-based reality competition shows. No spoilers!Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.15 – Super Bowl Recap

Play Episode Listen Later Feb 5, 2020 35:44


This week we talk all things Super Bowl! We cover how we prefer to watch the game, our favorite commercials, our take on the halftime show, and what we think it must be like to lose when the world is watching. Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.14 – Pandemic

Play Episode Listen Later Jan 28, 2020 46:20


On this episode we take a listener recommendation and check out a new Netflix show about people who work in influenza healthcare and epidemiology. Fun work and not a bummer at all. We discuss some of the people on the show, why we didn’t end up in the science field, and have a lot of laughs. Bonus: Taylor and Adrian share why they don’t like Twitter!Double Bonus: Adrian makes Taylor laugh so hard he can’t talk (30:00).Enjoy!Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.13 – Back Together Again

Play Episode Listen Later Jan 21, 2020 48:52


This week we’re trying to reacclimate after a week apart. We discuss why we don’t do well when we get separated and what happens when Taylor loses his personal restaurant and menu consultant. Taylor hit up one of their old favorites while Adrian was in NYC and has some interesting people watching stories. First, a second date with an awkward food order. Then, an unwanted, unliked ex-coworker shows up for dinner at his former place of employment leaving Taylor to flee from overhearing his boring small talk.Next, Taylor and Adrian give their stance on making small talk with clients. Sometimes is it better just not to talk at all? Can one lead-into small talk with “Do you watch The Witcher?”Speaking of The Witcher, you should watch The Witcher…then you should rewatch The Witcher. We have a SPOILER FREE talk about the timelines and why rewatching it is worth it. We’re back into our routine and back to our normal breakfast spot. We discuss the place that’s nearest to our hearts and why a post breakfast nap is pure magic. We round out this weeks episode with a little football talk and why Adrian loves Bill Belichick, hates fake expansion teams, and is very excited for Joe Burrow. Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.12 – Do You Work Out Here?

Play Episode Listen Later Jan 14, 2020 40:22


First up we’ve got Passive Aggressive Emails: Stayin’ Fresh Thru The Sweat!This week we’re talking fitness and new year resolutions. Spoiler: We think new year resolutions are for losers. As a bonus we discuss the fitness dogmas we DO approve of. Next we tackle all these damn workout commercials. What was up with that tone-deaf Peloton commercial? How does Adrian feel about the anti-Spin Class commercial from a prominent chain of inclusive gyms? We’re here to break it down. Also, we explore whether or not Pilates had problematic origins…circa 1940’s Germany. Next we talk about some of our client’s though the years who’ve been in the personal training game. Including one celebrity trainer who had to deescalate a Karen who thought Lady Gaga was leaning into her appointment time. Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.11 – The Tweener Episode

Play Episode Listen Later Jan 1, 2020 52:56


We're here with an episode between Christmas and New Years. We got through a bummer Christmas and lived to tell about it. But, this wasn’t our worst Christmas. We tell that awful story, but don’t worry, everyone is fine. We talk about what happens when a bit time meal goes off the rails. How do you rally when the food is fine but the family chef’s mentality takes a hit? Also, the importance of having a sure thing before or after a holiday.Next, Taylor and Adrian discuss their new favorite show, The Witcher (NO SPOILERS). Taylor (a fantasy novice) shows his lack of fantasy prowess to Adrian (a fantasy expert). We discuss how hard it is to recommend a show to clients that is definitely not for everybody. It’s a new year and Adrian got a new job! They discuss her promotion and what she’s most excited about. It’s a new decade and it seems some people get obsessed with what trends are coming and going. We discuss how trends effect work and education. Why do trends move faster in some places than in others?Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.10 – Dan West

Play Episode Listen Later Dec 24, 2019 55:17


This week we’ve got a special holiday gift to you, our listeners. Our very first DYWH guest, comedian Dan West. www.danwestcomedy.comBut first, we dive into our new segment Passive Aggressive Inbox where we read emails from our old bosses. This week we rediscover an email with a hostile new policy on education. Next our guest Dan West discusses how his negative Yelp callout helped him name his debut comedy album, Not Too Friendly but Prompt and Polite.Then we get into the pitfalls of Retail and Sales. How does Dan’s time in the Army impact his ability to deal with people’s retail BS? Listen to find out!Dan recounts to us his worst boss, a comedy club owner who swindled Dan into moving to Kokomo, Indiana. What’s the Comedy Scene like in Kokomo, you wonder? Dan’s got the deets. But Dan doesn’t just do comedy in Indiana. We talk about what it’s like when a stranger breezes into a bar in a small town in Wisconsin. Are locals fascinated and enchanted or skeptical and untrusting? Later Dan gets into one of his worst gigs. Spoiler alert: a 75 year old man tries to rush the stage. We close things out with a bang! Adrian and Dan throw back to the days growing up broke until Taylor tries to join in on the fun and gets called out. DO YOU WORK HERE?!?Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.9 – Holiday Rush

Play Episode Listen Later Dec 17, 2019 41:56


This week Taylor and Adrian discuss the listener reactions from the last two episodes. Did we let the guys off too easy? We discuss. Our dog makes a special guest appearance. How loud can a dog drink water? Listen to find out!Next, it’s the holiday season and we’re way too damn busy. We discuss what we love and hate about this time of year. What happens when everyone around you is a holiday bummer? We get into what it was like bringing Adrian home for her first Christmas with Taylor’s family and why we have to correct the record every year. What’s it like listening to peoples family stuff for 2 months? Does Adrian miss it? What was it like for Adrian working holidays in the mall in her 20’s. Did she win all the contests. The answer is probably yes.Next, we discuss our most polarizing topic: Christmas Music. Do people actually like it or are they just faking it? Is there a way to listen to it at work for 10 hours and not walk straight into traffic? Listen to find out what some of our least favorite Christmas songs are. What are the best parts of the Holidays in the Salon? Treats? Christmas Tips? Booze?Is Adrian going to get in for a haircut before the holidays? Probably not.DO YOU WORK HERE?Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.8 – Time to Quit: Part 2

Play Episode Listen Later Dec 10, 2019 47:17


In Part 2 we get into what happens when The Owners quit.The rumors were true! We unwrap the whole deal…with receipts! Messages left open on computers and clumsy social media posts…this episode has it all!As a bonus we discuss one of the owner’s self published “novel” and it’s problematic POV. What happens when The Bosses quit? What does it look like when terrible secret-keepers try to keep terrible secrets? We discuss.Crazy emails, a bonkers staff meeting, and employees running for cover…Do You Work Here?Nope. No one does.Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.7 – Time to Quit: Part 1

Play Episode Listen Later Dec 4, 2019 39:02


First, a quick recap on how our Thanksgiving Buffet Extravaganza turned out. The anonymity of dining out on Thanksgiving is great, but are we all just there judging the other tables? We discuss.We’re recording on a very special anniversary. The day Taylor quit the salon he’d spent almost a decade at (and where he and Adrian met). We unpack how you know when it’s time to move on. -Absentee owners? Sure. -Late night aggressive overshare emails? Yup. -Bounced paychecks? Turns out…no. -Back to back bounced paychecks? Time to gtfo.It’s hard to make the move but eventually sometimes it’s time to go. We break it all down. Do you work here?(not anymore)Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.6 – Thanksgiving

Play Episode Listen Later Nov 26, 2019 45:00


It’s Thanksgiving and It’s our favorite damn holiday! Why is it the best holiday? We get into it.We explain how our years in the service industry shaped the way we celebrate and how we’ve spent the last several years honing our Thanksgiving experience. Buffet or Plated Dinner? Hotel or Standalone Restaurant? Go early and eat with families or go late and eat with high-end hookers? If you want to dine out on Thanksgiving, we’ve got the strategy.Do we feel bad for the people who work at the restaurants we hit for the holiday? What’s it like missing out on stuff when your life revolves around accommodating clients?Last, we share our best Thanksgivings and our worst Thanksgivings. Accidental edibles, a Turkey Trot, and tofu stuffed manicotti…it turns out our highs and lows happened the same year. Enjoy!Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.5 – That Helmet Thing

Play Episode Listen Later Nov 20, 2019 47:53


Episode Notes This week on DYWH Taylor gives you, the listener, a sincere apology for being horribly midwestern. What is up with people talking about the weather and when is Vitamin Shoppe finally going to close?We also bring you a new segment, This Week In Coworking, where we discuss the weird, the dumb, and the annoying sides of using shared workspaces. Taylor’s neighbor has a visit from the City Inspector and the Landlord is messing with the automatic locks on the doors. Meanwhile, Adrian is working in an Astrodome situation but may have found a magical switch in the competition next door. Will it turn out to be everything it promises to be? But…will there be Whistlers???What’s up with The Whistlers? Why do they do it? Is Adrian’s rage against them justified? We discuss.Finally, we discuss that crazy helmet thing that happened this week. Is it fair to compare a normal workplace to what happens on the football field? Do you get clunked with helmets on your head? DO YOU WORK HERE?Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.4 – Smashy Bosses

Play Episode Listen Later Nov 16, 2019 46:14


Episode Notes Taylor and Adrian discuss what it's like working for someone who takes berating staff to the next level. Taylor shares not one, but TWO stories about bosses going berserk. First, a kitchen story: two mops, one crazy chef, a necktie, and cokefoam. Also, what is cokefoam.Next, a salon story: two techniques, one ego, a bathroom, and some After School Special Roid-RageSupport Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.3 – Regulations, what?

Play Episode Listen Later Nov 16, 2019 42:06


Episode Notes Taylor and Adrian start out this weeks episode with Tattoos: How much should Tattoo Artists care about your dumb tattoo idea? What should the regulations be on Tattoo Artists and why aren't they as heavily regulated as hair stylists?Oh, and that one time they discovered the Owner of their former salon was unlicensed. What you have to go through to get licensed in the first place and what are the repercussions if you FAIL. Now that we're older what are our impressions of those Hairdressing-as-a-second-career folks we went to school with? How dumb were the tests to get licensed? Did Adrian pass her first practical test? Do we believe Eva Mendes actually got her hair done at Great Clips...with a Sanex Strip. Do you even know what a Sanex Strip is?DO YOU EVEN WORK HERE???Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.2 – Halloween and The Creeps

Play Episode Listen Later Nov 16, 2019 45:02


Episode Notes Taylor and Adrian discuss the pitfalls of wearing a costume while having to handle customer "situations". Should Adrian wear a costume now that she's out-the-game?Next, Taylor and his partners go to look at a salon for rent with a real estate broker giving off some seriously creepy vibes. Then, Adrian reminisces on the old days of her creepy male clients and Taylor tells of his creepy Minneapolis Stalker (or was she just Minnesota Nice?). Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

Ep.1 – New Show, Who Dis?

Play Episode Listen Later Nov 16, 2019 41:44


Episode Notes Taylor and Adrian share their backgrounds in the Service Industry and how they got here. "It's like a WeWork...for hairdressers". Taylor tells us what it's like to work in shared workspace built specifically for the beauty industry. What happens with all these stylists bumping up against one another and why does that guy have security camera looking out of his loft???Adrian shares what it's like going out to eat for work 5 to 6 nights a week. What is it like exploring the rich tapestry that is the "New Openings" in the Chicago restaurant scene? Listen and find out!Support Do You Work Here? by donating to their Tip Jar: https://tips.pinecast.com/jar/do-you-work-here

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