Podcasts about hairdressing

Most salon owners who struggle with their team have never stopped to ask whether the problem starts with them. Salon management is one of the hardest parts of running a salon business, and most people learn it by trial and error, often at the expense of their team's morale and their own sanity. In this episode, I'm sharing five things that will make you a more effective manager and leader, starting with a distinction that changes everything.If your team feels stuck, resistant, or disengaged, this episode will help you figure out why, and what to do about it. You'll finish with a clearer picture of what good leadership in a salon actually looks like, and a few things you can start doing differently this week.IN THIS EPISODE:Why managing people and leading people are two completely different things, and why it mattersThe real reason your team might not be doing what you ask, and why that starts with youHow to delegate properly so that people build confidence, not dependencyWhy your job as a leader is not to motivate your team but to stop demotivating themThe simple habits around accessibility and attention that build trust faster than any team meetingHow to create a culture where your team starts asking "what else can we do?" instead of "that's not my job"EPISODE TIMESTAMPS[00:00] Introduction: are you actually a good salon manager? [00:30] The difference between managing people and leading people [01:17] Why your two main objectives as a leader pull in different directions [02:13] Why people need a completely different approach to processes and systems [02:41] Point one: designing a system that sets your whole team up to succeed [04:00] Point two: learning to delegate properly, and what that actually means [05:38] Why team culture problems are ultimately a leadership problem [07:19] The goal of getting your team to think more like an owner [08:32] Point three: why motivation is not what you think it is [10:28] The habits, traditions, and systems that shape team morale [11:16] Point four: being accessible when your team needs you most [12:25] Point five: the power of paying full attention in the moment [13:24] Final thoughts on building people with unlimited potentialWant MORE to help you GROW?

Send us Fan MailCan you perform Hair transplants on textured hair? Celestine Gitau specialises in cosmetic chemistry and trichology. After a career as a certified nurse, in 2017 she went on to be a hair transplant technician. She works with brands to help to develop products & technologies.Celestine enjoys performing her trichology consultations, and helping people throug their journey. She has now performed over 500 hair transplants, and is an expert in working on afro textured hair.We discuss the unique differences & challenges that this can present, and the specialist experience necessary to extract and place the follicular units successfully, along with advising patients on the best process for them, and aftercare procedures.Connect with Celestine:InstagramLinkedIn Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy:FacebookInstagramTwitterClubhouse- @Hair.TherapyHair Therapy WebsiteDonate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! 

The salon industry is constantly changing. It always has and it always will. Some of the changes you'll like and others you won't. Either way, understanding what drives change allows you to anticipate the future and prepare for the opportunities that come with change. In this episode, I walk through 10 drivers of change that are reshaping how salons operate, who clients are becoming, and how the competitive landscape is shifting in ways that will catch a lot of people off guard.Some of what I cover will feel familiar. Some of it might surprise you. But the final point on my list is the one I think very few people in the industry are talking about, and I genuinely believe it could be the most significant shift we see over the next decade. If you care about where your business and this industry are heading, this one is worth your time.IN THIS EPISODE:Why the competitive landscape is shifting and what it means for employee-based salon owners specificallyHow economic pressure and changing consumer behaviour are forcing salons to operate differentlyThe generational shift happening at both ends of the workforce and what it means for salon ownershipWhy AI will not replace hairdressers, and how it could actually free salon owners up to focus on what matters mostThe surprising prediction about who the salon owner of the future might be and why it could be good news for the industryWhat the Anthropic report on AI and employment reveals about where hairdressing sits relative to other industriesEPISODE TIMESTAMPS[00:00] Introduction: thinking about the future of the salon industry[01:14] Understanding the forces that drive change before they arrive[01:42] Driver 1: Where competition is now coming from in hairdressing[03:00] Driver 2: Rising costs, slim margins, and a changing economy[04:00] Driver 3: How government regulation is reshaping how salons hire[05:00] Driver 4: How employee expectations have fundamentally shifted post-COVID[06:12] Driver 5: What clients want now and how appointment patterns are changing[07:16] Driver 6: Generational change from Gen Z to ageing baby boomer owners[09:05] Driver 7: Environmental pressures and what they mean for salons[10:00] Driver 8: How salon design is evolving to reflect a changing world[10:17] Driver 9: Technology, AI, and why the human side of hairdressing gets more valuable[12:36] Driver 10: Who will actually own salons in the future[13:15] The Anthropic report and what it says about hairdressing and AI risk[15:00] Why disrupted professionals may turn to the salon industry next[16:02] What this all means for you and where to get helpWant MORE to help you GROW?

Send us Fan MailHow hormones can affect hair loss Chelcey Salinger is the Director of the IAT, and has trichology clinics in Sydney & Adelaide.She sees a lot of women in her clinics, and we discuss how hormonal changes can affect the hair, and the types of hair loss she often comes across.Checey describes different types of conditions that she sees a lot during phases such as menopause, the patterns, and how to recognise them.We also look at contraceptive and HRT options, and which types are the most 'hair friendly'.Chelcey also shares tips on how to support hair health, especially in perimenopause and menopause. Connect with Chelcey:InstagramWebsite Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy:FacebookInstagramTwitterClubhouse- @Hair.TherapyHair Therapy WebsiteDonate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! Polytar Medicated Shampoo

AI has already and will continue to impact the salon industry. One area that is getting a lot of attention is the front desk and the role of AI in streamlining the client booking process, capturing missed calls and directly having a positive impact on salon revenue.  My guest today is Universe Walker, a hairdresser, salon owner, and the founder of Beauty Desk AI, whose AI receptionist Eve answers calls and texts, books appointments, handles escalations, and never puts anyone on hold. We dig into how she built it and why online booking alone isn't enough.If you've ever lost a client because nobody answered the phone, this episode will hit home. You'll walk away understanding exactly what an AI receptionist can and can't do, how it fits alongside your front desk team, and whether an AI receptionist could be the solution your front desk needs.EPISODE TIMESTAMPS[00:00] Introduction: AI is changing how salons handle every incoming call[01:06] Meet Universe Walker, salon owner, hairdresser, and founder of Beauty Desk AI[03:26] The problem Universe set out to solve after COVID changed everything[05:06] Why 75% of salons no longer have a front desk, and what that costs[07:00] What Eve actually does: voice, SMS, bookings, and the all-in-one dashboard[10:12] How Eve integrates with your existing booking platform[12:09] Latency, the "army of Eves," and why conversations feel surprisingly human[16:06] The 200-call experiment: what happened when nobody answered the phone[21:20] How Eve is trained to understand your salon's specific services and language[26:12] Real examples of Eve's empathy, from nervous kids to tsunami evacuations[29:00] How salons with a full reception team use Eve as a backup[36:41] The business insights Eve unlocks that no booking platform can give youWant MORE to help you GROW?

Send us Fan MailWhat happens when a hair transplant doesn't go to plan? Dom is a 32 year old electrician, who lives in a van in Scotland.He shares his story about his hair loss journey, including dealing with the side effects of medication, disappointing hair transplant results, and why it's important to consider all your options and get lots of expert advice before making a decision.Dom shares how his confidence was low, so he looked to hair transplants as a way to resolve this. When it didn't give him the result he wanted, it made him reflect on his motivation for his decision.Dom now wears a hair system, and is very open about this on his social media. He says he is much happier now and shares his experience to help others.Connect with Dom:InstagramTikTokYoutube Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy:FacebookInstagramTwitterClubhouse- @Hair.TherapyHair Therapy WebsiteDonate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! Polytar Medicated Shampoo

AI in the salon industry is moving fast, and most salon owners genuinely don't know where to start. My guest this week is Frank Westerbeke, co-owner of Gadabout and VerVe, a multi-generational salon group with six locations and nearly 300 staff in Tucson, Arizona. Frank's been using AI across his business for years, not just for Instagram captions, but for people management, financial analysis, team communication, and the client experience.What you'll hear in this conversation will make AI feel far less intimidating. Frank is not a tech person. He's a salon person. And the way he talks about AI, as a bridge, not a replacement, will shift how you think about it. IN THIS EPISODE:[00:00] Introduction: AI in the salon industry and what's at stake[01:04] Meet Frank Westerbeke, co-owner of Gadabout and VerVe[02:09] Running 6 salons and 300 staff, Frank's role as the human connector[04:14] How Frank uses AI voice on the drive to a salon before a tough conversation[06:44] Why Frank gave his managers permission to use AI and what changed[10:23] Turning managers into leaders with AI as the bridge[18:07] Why Frank's marketing team uses AI to enhance creativity, not replace it[22:45] The client experience: where AI helps and where the human must stay[27:00] Using AI to free up human connection in the salon[41:42] Frank's advice for salon owners who haven't started yetRATINGS + REVIEWS

Send us Fan MailHow advances in science can improve hair recovery in chemotherapy Dr Nik Georgopoulos is a highly experienced scientist, cell biologist & molecular biologist. He has a degree in biochemistry & genetics from Leeds University & a PHD.Dr Georgopoulis has studied viruses and how they cause cancer. He looks at what happens when things go wrong. As cancer can affect 1 in 2 people, he looks to try to understand how cancer happens.Nik describes cancer as like a wound that will not stop healing. We discuss the effect that chemotherapy treatment has on the rapidly proliferating cells of the body, including the hair follicles. Scalp cooling can prevent the chemotherapy drugs from entering the keratinocytes, and the hair matrix. Cold cap can help to eliminate the risk of permanent alopecia (PCIA) with certain treatments.Nik has been involved in the development of anti-oxidants that utilises nanotechnology, which can be applied to increase the effectiveness of scalp cooling and help to support the hair during treatment.Connect with Dr Nik:InstagramLinkedInPaxman scalp cooling Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy:FacebookInstagramTwitterClubhouse- @Hair.TherapyHair Therapy WebsiteDonate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! Polytar Medicated Shampoo

Cole Thompson is not only one of the most down-to-earth hairstylists you'll ever meet but he's also one of the kindest, get it done kind of global businessman. Along with his twin brother, Cole founded Elevation H which educates hairstylists on a global level boosting confidence and making you feel seen, heard and understood. In this chat, Krystine & Cole chat about the deep issues the professional beauty industry can create on any single person while letting each one of us bloom and blossom. Check it out, Subscribe and leave your feedback on Episode 286! WANT MORE COLE?INSTAGRAM: @elevationh @_cole_thompsonWEBSITE: https://linktr.ee/ElevationhLOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros.SHOP PODCAST MERCH: https://the-beautypro-coach-shop.fourthwall.com/SHOP MY STOREFRONT: https://www.amazon.com/shop/thebeautyprocoachGET 1:1 COACHING: https://www.thebeautyprocoach.com/discovery-callsGET ON THE EMAIL LIST: ⁠https://bit.ly/3S5R2loSubscribe to The BeautyPro Podcast on Apple, Spotify & YouTube! APPLE: https://podcasts.apple.com/us/podcast/the-beautypro-podcast/id1700728724SPOTIFY: https://open.spotify.com/show/2km4Md6jjJMb7EyLvf0Huv?si=3f58fcf183e746e0Follow @thebeautyprocoach on Facebook & Instagramhttps://www.fb.com/thebeautyprocoachhttps://www.instagram.com/thebeautyprocoach

How you pay your salon team is one of the most confusing decisions you'll make as a salon owner. Salon owners often compare pay structures with other salons, copying what seems to be working elsewhere.But the real problem isn't which pay system you're using. It's that most salon owners have never stopped to ask what a good pay system actually needs to do.In this episode, I cut through the noise around salon pay structures and explain why there is no universal right answer. Instead, I walk through the fundamentals of salon pay structures and why understanding your own numbers matters far more than benchmarking against the salon down the road.By the end of this episode, you'll have a clear framework for evaluating your own pay structure, a benchmark worth knowing when it comes to employee costs, and a clearer understanding of whether your pay structure is working for the business or against it.WHAT YOU'LL LEARNWhy copying another salon's pay structure without understanding your own numbers is a recipe for financial stressThe one test that tells you instantly if your pay system is brokenWhy staff retention problems aren't always about money, and what actually drives people to leaveThe 40% benchmark for employee costs, what it means, and when exceptions applyHow to build a pay structure that is simple, transparent, and trusted by your whole teamIN THIS EPISODE:[00:00] Introduction: The question every salon owner worries about[00:26] Why salon pay is one of the biggest sources of confusion in the industry[01:00] The dangerous myth of a perfect universal pay system[01:32] Who this episode is and isn't for: employed income-producing staff only[02:07] The seminar exercise that reveals how different every salon's system really is[03:02] When your pay structure is so complicated nobody else can understand it[03:58] Why salon owners get themselves into legal trouble with pay[05:00] Your responsibility as the business owner to know the law where you operate[06:00] The five things every salon pay system must achieve[08:00] Why profit isn't optional[11:31] Why your payroll decisions can't be made in isolation from the rest of the business[12:22] The 40% benchmark and what happens when payroll climbs beyond it[14:00] Recap: what a good pay system actually looks like and where to get more helpRESOURCES MENTIONEDThe Money Course - the online course covering pricing, wages, profitability and salon financial benchmarks – Find out moreWant MORE to help you GROW?

Send us Fan MailChallenging the Beauty Industry's fear - based narratives around ageing Natalya Borakowski was born in Russia & emigrated to Arizona.She was destined to be a musician, but the move changed everything.She ended up working in cosmetics at the Chanel counter, and has now founded her own skincare range, Desert Bloom.Natalya is a cosmetic dermatologist. She went through medical school with two small children, and opened her own clinic. She is a very inquisitive person and always wants to know why. She began to look at midlife and question why women seemed to suffer so many physical & mental changes.We discuss perimenopausal transitions, and how declining hormone levels can have a big impact on hair health.Natalya shares how the beauty industry promotes beauty & youth as a currency, which can make ageing women feel inadequate and imperfect. She helps women to nourish themselves & build trust.Connect with Natalya:InstagramDesert bloomPodcast Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy:FacebookInstagramTwitterClubhouse- @Hair.TherapyHair Therapy WebsiteDonate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! Polytar Medicated Shampoo

Most salon owners don't have a money problem, they have a ‘lack of understanding' problem. You can be fully booked, your team can be flat out, and yet you can still be running at a loss without realising it. That's what happens when you're managing your business without awareness of a few key numbers. On today's podcast, I'm walking you through the five numbers that, in my experience, determine whether a salon owner feels in control of their finances or is controlled by them.These aren't complicated. You don't need to love spreadsheets or become an accountant. But knowing these five numbers changes the way you make decisions, and the decisions you make determine the business you build. If last week's episode resonated with you, this one is the practical follow-up you've been waiting for.WHAT YOU'LL LEARN:Why your salon can be fully booked and still be running at a loss and the one number that highlights the reality.What net profit margin actually means and why checking it once a year with your accountant is already too lateWhy copying a competitor's pricing could mean your services are running at a loss.How a 13-week rolling cashflow forecast removes the financial anxiety that hits every time something unexpected goes wrongWhy these five numbers are all connected and what pulling on one thread does to the restIN THIS EPISODE:[00:00] Introduction: The salon that looks busy but can't explain the numbers[00:26] Why this episode follows directly from last week's[00:44] The real reason salon owners feel financial fog[01:19] Why gut feel is not a strategy for running your finances[01:42] Number one: your breakeven point and why it matters most[02:52] You can be fully booked and still be running at a loss[03:47] Number two: net profit margin and what it actually measures[04:55] The story of Clarissa: from 2.5% to 8.4% profit margin[06:16] Number three: staff costs as a percentage of total revenue[08:11] Number four: which services on your menu are actually profitable[09:56] Number five: understanding your cashflow over the next 13 weeks[11:53] Billy's story: from breaking even to £80k profit[12:08] How all five numbers connect to each other[13:39] The free 10-question salon financial reality check[13:57] Free live masterclass: Where Does All the Money Go?Want MORE to help you GROW?➡️ 10 Question Salon Financial Reality Check – A free 60-second quiz to identify exactly where your financial knowledge gaps are – Find out more➡️ Free Live Masterclass: Where Does All the Money Go? – Monday 11th May, one hour, completely free – deeper than this episode and the logical next step if this resonated – Register hereRECOMMENDED NEXT EPISODEIf you enjoyed this episode, you'll also like: Episode 345: Where Does All the Money Go? The 10-Part Financial Framework for Salon Owners Listen here RATINGS + REVIEWS

Send us Fan MailThe underlying factors to hair loss VJ Hamilton, award winning nutritionist helps people with autoimmune issues & hair loss in Harrogate & London. She studied immunology & alopecia at University.She was diagnosed with alopecia herself at just 7 years old, then later also developed psoriasis in her teens too.She got a job in London but began to experience extreme fatigue and had no energy to get through the day. She decided to start to look into nutrition, and after studying, within 2 years, all her skin & hair issues had dissappeared & she got her energy back.She loves working as a nutritionist and helping people with alopecia, especially children. We talk about the influences your environment can have on your hair health, including micotoxins, free radicals & mold. VJ also shares how energy functions, mitochondrial energy and oxidative stress can be factors, and that hair loss is more than just a scalp issue.Connect with VJ:InstagramThreadsWebsite Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy:FacebookInstagramTwitterClubhouse- @Hair.TherapyHair Therapy WebsiteDonate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! Polytar Medicated Shampoo

Ever thought about adding hair extensions to your menu, but stopped because you're not sure how to learn them properly, the return on investment, or whether the hair is ethically sourced? In this HTCI x Remi Cachet partnered episode, I sit down with Remy Cachet founder Victoria Lynch to get into the real questions: what responsible sourcing and sustainability actually mean in the extensions world, what salons should be asking suppliers, and where the red flags are. We also break down the learning curve—how to move from “extensions-curious” to confidently offering them as a professional service, what training should include, and why consistency, standards and support matter just as much as the hair itself. If you want to build a new revenue stream without compromising your values, this conversation will give you clarity and a practical way forward.   Chapters 4:53: Understanding Hair Issues 6:52: Passion for Hairdressing 8:25: The Rise of Remi Cachet 9:55: Ethical Considerations in Hair Extensions 12:20: Achieving B Corp Certification 14:51:  Sustainable Practices in Packaging 17:17: Global Expansion Plans 18:57: Supporting the Next Generation 20:11: Red Flags in Choosing Suppliers 28:23: Innovation and Adaptation in Extensions 38:12: The Super Stylist Community 43:55: Education and Training Changes 49:58: Giving Back Through Change A Girl's Life 1:00:05: Future Aspirations and Market Growth   Resources from todays episode FOR MORE ON REMI CACHET VISIT REMICACHET.COM CONNECT WITH REMI CACHET ON INSTAGRAM @REMICACHET CONNECT WITH VICTORIA ON INSTAGRAM @VICTORIAREMICACHET

Hopefully your salon is busy, clients are coming through the door, and money is being taken at the till every day, so if that's the case, then why is salon financial management still such a struggle? This is the reality for a lot of salon owners: the numbers just don't add up, and the stress that comes with that is real. In this episode, I walk you through a 10-part framework for following the money trail in your business. This isn't a finance lesson, and it's not about spreadsheets. It's a practical way of thinking about your business that gives you clarity and control, because right now, with costs up and clients spreading out their appointments, you can't afford to keep guessing.IN THIS EPISODE:The difference between knowing your numbers and understanding your business in real timeWhy budgets aren't about restriction,  they're the single most important tool for weekly profitabilityWhat cashflow forecasting actually looks like and why a 13-week rolling forecast changes everythingHow to think about productivity-based pay so your team's performance is tied to the salon's financial healthEPISODE TIMESTAMPS[00:00] Introduction: The reality of a busy salon that still isn't profitable[00:50] Why the financial picture behind the scenes rarely matches the front[01:14] This isn't about how hard you work, it's about structure[01:38] The biggest misconception: thinking someone else is watching the numbers[02:22] Why understanding your finances is your job, not your accountant's[03:10] What following the money trail actually means in practice[03:53] Introducing the 10-part financial framework for salon owners[06:47] Why budgets matter more than most salon owners want to admit[08:07] Cashflow forecasting and why 13 weeks ahead changes everything[09:32] Pricing for profit and why "charge your worth" isn't a strategy[10:47] Recap: how many of the 10 points are you actually doing?[13:01] The free webinar: Where Does All the Money Go?RESOURCES MENTIONEDWhere Does All the Money Go? (Free Webinar) Antony breaks down the 10-part framework in full and shows you how to apply it practically in your salon - Register hereWant MORE to help you GROW?

Dame Sarah Mullally has chosen Rome as the destination for her first overseas visit as Archbishop of Canterbury. The 4-day visit to the Vatican includes prayers at the tomb of St Peter in St Peter's Basilica, and a private audience with Pope Leo. It is a trip that is being seen as significant for relations between the two churches. William Crawley speaks to Dr. Robert Innes, the Church of England's Bishop in Europe and the Catholic journalist and author Catherine Pepinster.This week, Donald Trump took part in a marathon Bible reading event organised by Christian conservatives in Washington. It was part of a week-long effort to read aloud the entire Bible, to mark the 250th anniversary of the Declaration of Independence. And though many in the US assert the country's history of separating church and state, leading figures from the Trump White House have been emphasising America's historic Christian roots. But was America founded as a "Christian Nation"? Richard Carwardine, Emeritus Rhodes Professor of American History at Oxford, explores that question.The Reverend Anthea Mitchell was cutting hair for 30 years before her calling to the priesthood. But she didn't give up her work in the salon. She is one of around 2,000 self-supporting ministers in the Church of England who combine church life with everyday jobs. The church has launched a new series of films exploring the parallel worlds, where ministry meets the workplace.Presenter: William Crawley Producers: Dan Tierney and Rebecca Kelly Studio Managers: Isabelle Whitehead and George Willis Editor: Tim Pemberton

PJ talks to Valerie about their amazing win! Hosted on Acast. See acast.com/privacy for more information.

Salon profitability is under more pressure than it has been in years, and the hard reality is that being busy isn't the same as being profitable. In this episode, I get into the financial fundamentals that too many salon owners avoid, because understanding your numbers is the only way to get in front of the problem before it becomes a crisis.By the end of this episode, you'll know exactly where to look in your business to find the leaks, whether you have a pricing problem or a productivity problem, and what your real options are for increasing profit margins. This isn't about cutting everything to the bone. It's about making smarter decisions with the facts in front of you.IN THIS EPISODE:Why being fully booked doesn't mean your salon is profitable, and what that means for your business right nowHow to use your profit and loss report to separate the facts from the feelings and make better financial decisionsThe difference between a pricing problem and a productivity problem, and which one your salon actually hasThe three ways to increase salon income, and which one delivers results the fastestEPISODE TIMESTAMPS:[00:00] Introduction: Why salon profit margins are under pressure right now [00:27] The things you can control when times are tough [02:07] Why competitive pricing creates a crunch point for salon owners [03:04] How to use your profit and loss report correctly [04:29] What the numbers in a typical salon P&L actually look like [05:42] Pricing problems vs productivity problems: knowing which one you have [06:21] How to approach cutting costs without losing what matters [08:05] Why the miscellaneous line in your P&L deserves more attention [09:22] The three ways to increase your salon income [11:44] Why a price rise is the fastest lever available to you [12:38] Which services are actually profitable when you look at the real margins [13:25] Using technology and AI to create efficiencies in your business [14:16] Recap and your next action stepRATINGS + REVIEWS

Internet culture frequently jokes that getting a haircut is “gay therapy,” restoring both gay powers and confidence. But haircuts have long served as tools of self-expression, social signaling, and identity transformation within LGBTQ+ culture.In this episode, we explore the history, culture, and psychology of haircuts, which affirm LGBTQ+ identity.Related Episodes:Listen to Episode 81. Are Mustaches Gay?Listen to Episode 92. Metrosexual MadnessListen to Episode 104. The Castro Clone WarsAdditional Resources:The Intersection of Mustaches and Queer Culture: A History of Rebellion, Identity, and ExpressionMetrosexuality: Challenging Masculinity or Reinforcing Problematic Stereotypes?Castro Clones: How the Hyper-Masculine Archetype Shaped LGBTQ+ Identity and FashionHaircut as a Catalyst for Identity Transformation and Social Perception: A Multidimensional ReviewThe Effect of Hairdressing on the Self-Esteem of Men and WomenThe Psychology of a Good Haircut: How Your Hair Impacts ConfidenceHalo EffectHow the LGBTQIA+ Community Use Style to Signal IdentityA South End Barber Offers ‘Gender-Affirming' Haircuts and a Safe Space for the Queer CommunitySeeking to Address Fears Inside Salons, Queer Barbers Make Their Own SpacesAffirming Haircuts Are a Human Right: This Stylist Fighting Tooth & Nail to Upend Salon Gender Norms11 of the Most Iconic Queer Hairstyles, According to StylistsSupport the showGet Your Merch

In this weeks episode we go behind the scenes of hair colour innovation in a podcast partnership with Wella Professionals UKI. We're joined by James Earnshaw (Global Wella Professionals Ambassador) and Jordanna Cobella (award-winning salon owner and Wella Colour and Trends Ambassador) and together they'll be breaking down what really happens when hairdressers help shape professional hair products. They'll be talking BlondorPlex developments, Ultimate Colour, and the real-world feedback that changes formulas, speeds up services, and improves consistency behind the chair. You'll hear how to translate “new tech” into simple client language, protect your results between visits, and position professional products without awkward selling. If you want stronger blonding outcomes, cleaner toning workflows, and a smarter way to explain fade, maintenance, and pricing—this episode is packed with practical takeaways you can use in the salon straight away. Hit play and enjoy!     Chapters 3:08: Behind the Scenes with Wella Professionals 3:16: Insights from R&D Development 6:32: Collaboration for Product Innovation 9:38: Creating Unique Toner Shades 18:45: Bridging Science and Hairdressing 21:42: The Importance of Client Communication 22:54: Packaging and Pricing Strategies 25:25: Understanding Color Longevity 28:29: The Evolution of Hairdressing Careers     Resources from todays episode: FOR MORE ON BLONDORPLEX CLICK HERE FOR MORE ON ULTIMATE COLOR CLICK HERE VISIT WELLA STORE HERE WELLA EDUCATION CLICK HERE CONNECT WITH WELLA PROFESSIONALS UKI ON INSTAGRAM @WELLAPROFESSIONALSUKI FOLLOW WELLA PROFESSIONALS UKI ON TIKTOK @HOUSEOFWELLAUKI WATCH THE PODCAST INTERVIEW ON YOUTUBE HERE @HOWTOCUTIT CONNECT WITH HOW TO CUT IT ON INSTAGRAM @HOWTOCUTIT FOLLOW HOW TO CUT IT ON TIKTOK @HOWTOCUTIT      

A Napier Hairdesssing tutor has set up the classes to help fathers with the practical stuff but also to give them quality time with their daughters. The first workshop is already booked out. Eastern Institue of Technology Hairdressing tutor and mum Courtney Cook is running the workshops and spoke to Lisa Owen.

Running a successful salon for nearly 40 years in one of the most competitive cities on the planet takes more than talent. It takes the willingness to keep evolving your model, your mindset, and even the words you use with your team. My guest today, Scott Buchanan of the Manhattan-based Scott J Salons, has done exactly that. With around 90 employees across two locations, Scott's story is one of grit, reinvention, and a business built around culture and community.In this conversation, we get into the real numbers behind a thriving employee-based salon, why he treats his team as partners rather than employees, and what it actually takes to keep an employee-based salon competitive in today's market. If you want to build a business that still works 40 years from now, this is the episode to listen to.✅ Why calling your team "partners" changes the way they show up every day✅ The KPIs Scott tracks obsessively and why guest count matters more than top-line revenue✅ How Scott uses "wellness check-ins" instead of performance reviews to drive better results✅ How Scott thinks about AI, retail, and the future of the salon experience in the next five to ten years✅ The one piece of advice from a 40-year career that every salon owner needs to hearIN THIS EPISODE:[00:00] Introduction: 40 years in Manhattan and what longevity really takes[00:50] Scott's current business: two locations, 93 staff, and a long road to get here[03:29] Is the age of the big salon over? Scott's honest take on boutique vs. large[05:37] Why Scott considers his team partners, not employees[07:18] Wellness check-ins: reframing performance reviews to drive real change[10:25] How to keep an employee-based team in the age of salon suites[13:55] The blowout story: why you have to be there when the client wants to be there[20:11] How Scott is using AI now and where he sees the salon industry heading[27:33] The key numbers Scott watches most closely, and what they reveal[37:07] Intercoiffure America/Canada: building a community for employee-based salon owners[43:57] Scott's one piece of advice for lasting 40 years in this industryWant MORE to help you GROW?

Training a salon manager is one of the things salon owners often get wrong, and most don't realise it until they've already hired the wrong person, put them on payroll, but still end up doing everything themselves. In this episode, I share a five-step framework for getting it right, from figuring out whether your business can actually support a manager right now, to the mindset shift that changes everything about how you lead.By the end of this episode, you'll know exactly what to define before you hand anything over, why hiring another version of yourself backfires, and how to release control in a way that builds real capability over time. Done right, a great manager doesn't take things away from you. They give you your life back.WHAT YOU'LL LEARN:The two pillars that underpin good management, and why most people are usually only good at oneWhy you need to consider the size of your business before you hire anyone into a management roleThe case against hiring a mini you and what to look for insteadHow to train for outcomes, not just tasks, so your manager can think, not just tick boxesThe "let the leash out slowly" approach to handing over control without chaosWhy getting it out of your head and onto paper is the non-negotiable first stepEPISODE TIMESTAMPS[00:00] Introduction: The challenge of training a salon manager[00:30] Why hiring a manager isn't as simple as it sounds[01:19] The real question: how do you let go without losing control?[01:45] The two pillars of management: people skills vs systems[03:18] Why most salon owners lean heavily to one side[04:11] The moment you realise you need help[05:04] The fear of hiring and trusting a manager[06:00] The two biggest obstacles: no systems and financial pressure[06:40] Why most salons can't afford a non-producing manager[07:18] Delegating vs dumping chaos[14:49] Recap of the 5-step framework[15:41] Why a great manager gives you back your life[16:04] How to get helpRESOURCES MENTIONED IN THIS EPISODE:

From hilarious Instagram videos to business ownership to content creator to Educator with  @HairdressingMadeEasy , Travis Parker is creating his own version of success in AND out of the salon using his own rules and what fills his cup in life. Watch, listen & learn on this episode and be sure to hit that subscribe button! S/O to another podcast guest, @RyanChisesi of @editbutter! WANT MORE TRAVIS?WEBSITE: http://www.hairdressingmadeeasy.com/ SOCIALS: https://www.instagram.com/travisparkerhairLOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros. WANT MORE KRYSTINE? Subscribe to The BeautyPro Podcast on Apple, Spotify & YouTube! APPLE: https://podcasts.apple.com/us/podcast/the-beautypro-podcast/id1700728724SPOTIFY: https://open.spotify.com/show/2km4Md6jjJMb7EyLvf0Huv?si=3f58fcf183e746e0Follow @thebeautyprocoach on Facebook & Instagramhttps://www.fb.com/thebeautyprocoachhttps://www.instagram.com/thebeautyprocoach Want 1:1 Coaching?https://www.thebeautyprocoach.com

In this lively episode of the Italian American Podcast, Maria Aiello joins hosts John, Pat, and Dr. Marcella Martin in the heart of Little Italy to explore the craft and culture behind modern hairstyling. An entrepreneurial stylist with over 8 million followers, Maria shares how her Italian roots and innovative approach carried her from vocational training to opening her own salon in Westchester, reflecting a blend of tradition and ambition. The conversation weaves personal stories with cultural insight, touching on stylist loyalty, generational traditions, and the lasting influence of Italian heritage on the beauty industry. Maria reflects on her training at the Vidal Sassoon Academy, where discipline and classic technique shaped her approach, while Dr. Martin recalls her family's hairdressing legacy and the trade's role as a gateway to Italian American entrepreneurship and community life. Balancing humor with nostalgia, the episode ranges from salon rituals and evolving styles to immigrant-era beauty habits—home haircuts, COVID improvisations, and old-world beliefs like "wet head" pneumonia. The result is a warm, engaging portrait of a craft rooted in identity, tradition, and the enduring importance of personal connection.    MARIA AIELLO SOCIALS: Instagram: @mariaaiellohair YouTube: @mariaaiellohair Facebook: https://www.facebook.com/mariaaiellohair/ TikTok: @mariaaiellohair   HER WEBSITE: https://www.mariaaiellosalon.com/   HOSTED BY:  John Viola Patrick O'Boyle Marcella Martin   SPECIAL GUEST: Maria Aiello   PRODUCED BY: Nicholas Calvello-Macchia

The economics of running a salon have changed, and if your approach to training assistants hasn't changed with it, your margins are going to keep shrinking. In this episode, I answer the questions salon owners are actually grappling with right now: Is it still worth taking on apprentices, how quickly should they be contributing, and what does it look like when a salon actually gets training right?If you've been winging it or leaving it to chance, this episode gives you a clear framework and five practical takeaways you can act on straight away.IN THIS EPISODE:Why condensing the apprenticeship timeline isn't lowering standards, it's a financial necessityThe difference between income-producing and non-income-producing staff and why it mattersHow quickly a new assistant should be contributing to your salon revenue (and what to do if they're not)Why most salons' training problems are self-inflicted, and what good training ownership actually looks likeFive clear takeaways for building a structured, productive assistant pathway in your salonEPISODE TIMESTAMPS[00:00] Introduction[00:28] Can you condense a two-year apprenticeship without lowering standards?[01:21] How assistants contribute to revenue[02:41] Income-producing vs. non-income-producing staff[04:37] The shift required to make apprenticeships viable[05:40] A brief history of apprenticeships[09:00] Are employment-based salons restructuring the assistant pathway?[11:27] What the best salons are doing differently[12:33] Five takeaways for salon ownersWant MORE to help you GROW?

Send us Fan MailFinding balance ~ Can we improve the health of our future hair?Tom Smith has been in the hair industry for 20 years. He began his journey by training at Sassoon, working in London, he has also travelled the world delivering & creating education, working with brands & developing products.He is the global ambassador for K18, a leading hair health expert & industry stylist. His work drives trends & innovation.Tom shares how he wants to bridge the gap between hair and other wellness & beauty services to prioritise hair health & longevity for his clients.We discuss how products work, looking at the difference between cosmetic products & molecular hair repair.Tom is passionate about not only supporting hair health, but also to shift the focus to impacting the quality of your hair in the future, before it's even been produced!Connect with Tom:InstagramAevumK18Calecim Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy:FacebookInstagramTwitterClubhouse- @Hair.TherapyDonate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! 

Most salon owners believe their biggest problem is not getting enough new clients, but what if that's not true? In this episode, I break down why focusing on client attraction alone is keeping you stuck, and what's really stopping your salon from growing consistently.I share the simple (but often overlooked) three-part marketing formula that every high-performing salon is built on. The reality is, most salons are already getting enough new clients, but they're losing them just as quickly. And that's where the real problem lies.If you're tired of constantly chasing new clients and want to build a salon business that grows predictably, with loyal clients who keep coming back, then this episode will shift how you think about marketing forever.IN THIS EPISODE:[00:25] What do you picture when you think of a million-dollar salon?[01:02] Why high-performing salons are simpler than you think[02:00] Why understanding the real problem matters before you hear the formula[03:06] The retention numbers that should stop you in your tracks[04:53] The three-part marketing formula[05:44] Where most salons drop the ball [07:59] Why the three pieces must work together, not in isolation[11:03] What million-dollar salons do differently[11:28] The importance of tracking your numbers[12:25] Industry benchmarks and what to aim for[12:53] Why you need to run retention reports by individual stylist[14:01] The marketing course, what's inside and how to join[17:06] Wrapping up, the formula, the course, and see you next weekRESOURCES MENTIONED IN THIS EPISODE:

Send us Fan MailLife after cancer treatment ~ The long road to recovery Penny Mitchell is a breast cancer survivor & cancer wellness mentor.She shares her story to help & inspire others.Penny trained as a chef and loved working in hospitality, which led her to travel abroad.She was diagnosed with breast cancer at 47, just before lockdown which came as a big shock. We discuss her journey, and how she struggled to get back to health & when she went back to work. We look at her strategies and positive practices she employed to help her recover. She likes to support others with health & wellbeing on their cancer journey.Her treatment includes tamoxifen, which she will be on for ten years, and has side effects. Connect with Penny:InstagramArts for healthMilton Keynes Hospital charityThe Hair & Skin Clinic Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy:FacebookInstagramTwitterClubhouse- @Hair.TherapyDonate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert! 

The difference between a good salon and a world-class one isn't talent. It's standards, and the leadership to hold them.In this episode, I take inspiration from the Netflix series Being Gordon Ramsay and unpack what it really takes to build a world-class business, whether that's a restaurant or a salon. Because when you strip it back, the fundamentals are the same. It's not about talent alone. It's about standards, leadership, and the culture you create.I talk about the obsession with detail that separates good from exceptional, why leadership isn't always comfortable (but it is necessary), and how the best teams operate as a unit, not a group of individuals. These are practical insights you can apply immediately in your salon.IN THIS EPISODE:[00:00] Introduction and why this matters for salon owners[00:48] Lessons from The Bear and restaurant culture[02:21] Why Being Gordon Ramsay is worth watching[04:00] The 3 pillars: standards, leadership, and pride[04:31] Why standards, not talent, drive excellence[06:30] The power of attention to detail[07:40] Leadership, clarity, and responsibility[08:44] Finding the breaking points in your business[10:12] Respect for craft and raising standards[12:12] From employees to custodians of the brand[13:35] The big question: what are you building?WANT MORE TO HELP YOU GROW?

Send a textBFRBs Clare Mackay has studied psychology & neuroscience, looking at diseases & disorders, along with ageing & dementia.She herself lives with trichotillomania, and explains all about BFRBs, body focused repetitive behaviours, and how they can impact peoples' lives.Clare wants to help people overcome the shame and embarrassment that often accompanies these disorders, and states that one in 20 people live with this.We discuss how reducing the stigma around these behaviours can help to raise awareness and reduce feelings of shame.In sharing her own stories of the good, the bad & the ugly encounters she has faced, we also look at how we can support people and ensure that they can have a positive experience, and how having a negative experience can be life changing for some, just as a good one can be.Connect with Clare:InstagramYoutube 6 things to know about BFRBsBookSalonfocus magazine articleWebsiteConferenceBFRB charity UK & IrelandLeo foundation Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert!

Instagram marketing for salons is constantly evolving, and if you're relying on strategies from even a year ago, there are changes you need to know about. In this episode, I'm joined once again by Instagram specialist Hayley Mears to unpack what's working on Instagram right now and what salon owners need to be doing differently in 2026.We dive into the simple three-step structure that every successful Instagram carousel needs, why hooks are more important than ever, and how to create content that people actually save and share. Because, as you'll hear, the algorithm has shifted and likes are no longer the metric that matters the most.We also talk about AI, why hashtags are becoming increasingly irrelevant, and how salon owners can use Instagram to amplify the one thing technology can't replace, the human experience. This episode is packed with practical ideas you can start using straight away.IN THIS EPISODE YOU'LL LEARN:✅ The 3-step structure every successful Instagram carousel needs✅ Why hooks are critical to getting people to swipe✅ Why the algorithm now values saves and shares over likes✅ Whether hashtags are becoming irrelevant✅ How to use AI without losing your authentic voice✅ Three practical Instagram strategies for salon owners in 2026EPISODE TIMESTAMPS:[00:05] Introduction to the episode and what listeners can expect[00:47] Introducing Instagram specialist Hayley Mears[02:00] The 3-step structure every successful Instagram carousel needs[04:49] Why writing a strong hook is the hardest part of a carousel[07:46] Calls to action that actually work on Instagram[11:33] Using AI for captions without losing your authentic voice[14:47] Why Instagram now rewards saves and shares over likes[21:42] Why Instagram is showing more content to non-followers[23:07] Are hashtags becoming irrelevant?[27:00] Three actionable Instagram strategies for salon owners in 2026RESOURCES MENTIONED IN THIS EPISODE:Join us on our upcoming free Salon Marketing Masterclass on 16th & 17th March. From Random Tactics to Fully Booked: How to Create a Salon Marketing System That Gets Clients In and Keeps Them Coming Back. SAVE YOUR SEAT 

Send a textHaircare & science ~ How to make sure you get evidence based educationDorian White is a certified trichologist, educator & lead consultant for haircare brands. With over 8 years of scientific research roles, she assists brands with formulation, R & D, and marketing. She has devised a new educational programme and is a hair science instructor.We look at red flags in marketing, the differences between influencers and factual information from reliable experts.Connect with Dorian:About DorianInstagramScalp Health and Haircare Education Certification ProgramHair loss resourcesHaircare company consultingAssociation of Professional Trichologists membership enrolment Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert!

Most salon owners think they have a marketing problem. In reality, what they usually have is a clarity problem, a positioning problem, and a consistency problem. And until those things are fixed, no amount of posting, boosting, or discounting is going to change the outcome.In this episode, I break down what marketing actually is, not the social media version, not the trend-driven version, but the strategic version that builds predictable growth. I talk about the difference between image building and business building, the four layers of effective marketing, and why so many salons are stuck in a cycle of reactive tactics.If you're tired of unpredictable bookings, blaming the algorithm, or hoping things will “pick up soon,” then this episode will give you a framework to think differently and more strategically about marketing your salon.IN THIS EPISODE:[00:00] Introduction and why most salon owners misunderstand marketing[00:00:49] The real problem: clarity, strategy and consistency[00:03:10] Activity vs strategy: why busy doesn't mean effective[00:03:10] Image building vs business building marketing[00:04:44] What marketing actually is[00:05:00] The four layers of marketing explained[00:05:25] Layer 1: Clarity - knowing your ideal client[00:05:50] Layer 2: Positioning - why clients should choose you[00:06:41] Layer 3: Visibility - and why most skip the foundations[00:07:30] Layer 4: Client conversion - where money is often lost[00:07:55] The real cost of weak marketing[00:08:39] Why unstable revenue damages culture and productivity[00:09:00] What good marketing actually feels like[00:10:14] The industry-wide marketing framework problem[00:10:37] Invitation to the free marketing training[00:11:19] Why predictable growth requires predictable marketingWant MORE to help you GROW?

AI is changing Google search faster than most salon owners realise, and whether you like it or not, it's going to impact your business. In this episode, I'm joined by returning guest Phil Evans from Salon Guru, and we're diving into what AI is doing to Google search and what that means for your salon business.We break down how Google's AI is already showing up in your potential clients' search results, what's actually driving which salons appear at the top, and why content and reviews still remain the foundation of everything.We also get into the practical stuff, how to use AI tools like ChatGPT without sounding like a robot, why you need to know your traffic and rank numbers before anything else, and the simple phone test you can do today that will tell you exactly where your salon stands. Phil's homework at the end of this episode is worth the listen alone. IN THIS EPISODE:[00:00] Introduction and marketing course waitlist announcement [01:13] Welcoming Phil Evans from Salon Guru back to the show [02:00] What AI has actually changed about Google search [03:15] How AI search works in practice, with real examples[07:57] The numbers behind salon website traffic (and what "good" looks like) [09:13] What determines which salon ranks first for "best balayage near me" [10:00] Why content and reviews are 90% of the job [11:31] The three most important things a small salon owner should focus on [16:00] How to use AI writing tools without sounding like a robot [19:25] What happens if a salon ignores AI and search over the next few years [21:00] How to make your existing content AI-ready [22:39] Three practical takeaways you can action today [23:08] The free rank report from Salon Guru (and how to find your numbers) [25:10] How local search radius works, and the wake-up call most salons need Want MORE to help you GROW?

Send a textRecognising & treating female pattern hair loss W/ the Dubai Hair Doctor Michael Ryan is a world-renowned clinical trichologist, trained with the Institute of Trichologists in London, and is now based in Dubai.He specialises in female pattern hair loss, and shares his experiences of treating hair loss in different countries and different cultures.Michael states how key the emotional aspect of hair loss can be, and why he decided to pursue a Doctorate in psychology to be able to better support patients.He explains that female pattern hair loss, in his experience, is the most misdiagnosed form of alopecia.We talk about HRT, along with his tried & tested avenues for treatment.Connect with Michael:Instagram Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert!

There are many responsibilities that come with being a salon owner, and if we're honest, most of us give very little thought to them before we open our doors. One of the biggest blind spots is the ongoing training and development of our teams. Too many salon owners assume their people will arrive fully formed and ready to perform. But it just doesn't work like that.In this episode, I'm asking the question: have we created an industry where owners and managers are afraid to be the leaders we're meant to be? Because when there's no real training culture in a salon, the cost is real: poor retention, fragmented culture, no career path. And that lack of leadership is one of the key drivers pushing good stylists towards self-employment.But this episode isn't just about the problem; it's about the solution. What does a salon with a real training culture actually look like? And what changes for your team and your business when you stop waiting for people to show up ready and start developing them yourself?IN THIS EPISODE:[00:00] Welcome [00:45] Why salon owners expect too much before they've given enough [02:06] The transition from stylist to salon owner, and what gets missed along the way [03:00] How teams are left to pick up bits and pieces from social media and product events [07:28] The real cost: poor retention, no culture, no career path [07:58] Why the self-employment exodus is a leadership problem, not a people problem [09:20] What a real training culture actually looks like [10:40] You don't have to do it yourself, but you do have to make it happen [12:25] The numbers that tell you whether your stylists really know their stuff [13:11] The leverage you have as a leader: productivity and pay [13:57] What real leadership looks like in practice [14:59] The takeaway: it's your responsibility to develop them [15:40] How structured training changes everything[16:00] Final thoughts and next steps Want MORE to help you GROW?

Send a textHow specialist education can help you to meet every client's needs Anika Wilding from the Hair Hive & hair loss clinic has been in the hair industry since leaving school. She is a specialist in vivid coloursAnika also offers various hair loss solutions, including hair extensions, hair integration systems, customised pieces & Scalp micropigmentation.We discuss her further training in phlebotomy & IV nutrition so that she is able to offer vitamin injections, and possibly PRP in the future. She shares why it is important to be able to offer these services safely & utilising measurable data to back it up.Anika has now also began to study trichology so that she can expand her knowledge and be able to help more of her community.She highlights the importance of training with the right providers, and finding courses that meet your needs to be able to work safely & ethically.Connect with Anika:InstagramFacebookWebsite Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert!

In today's episode, I'm joined by Gerard Scarpaci, co-founder of Hairbrained and host of the Hairbrained Conversations podcast. We talk about the big shifts happening in hairdressing right now, how the next generation learns differently, and why the old business models have been turned on their head. Gerard shares what excites him most about the industry today, but he's also refreshingly honest about the risks, particularly around lack of direction, mentorship, and the pressure many hairdressers are carrying without even realising it.We also dig into job satisfaction, education, live events, the changing relationship between salons and manufacturers, and why content creation is becoming one of the biggest opportunities for young hairdressers today. This is a wide-ranging, honest conversation about what it really takes to build a sustainable, fulfilling career in today's salon business.IN THIS EPISODE:[00:00] Welcome and Introducing Gerard Scarpaci [01:48] What excites Gerard about the industry today[05:00] The concerns and risks of increased independence[09:00] The Hairbrained Confidence Index explained[12:36] Why industry data is emotional, not scientific[16:26] What successful salons are doing differently[17:56] Job satisfaction, pressure, and performance[23:08] Learning, relevance, and modern education challenges[29:36] Fundamentals vs "timely and relevant" learning[32:32] The changing relationship between brands and salons[37:00] Online education, live events, and what's working now[44:28] Opportunities for the next generation of hairdressers[48:00] Where to connect with Gerard and closing thoughtsWant MORE to help you GROW?

Send us a textStudying trichology ~ A route to success Angie Stoker, the owner of Gro Hair trichology has clinics in Hull & Middlesborough.She began as a salon apprentice at age 17, where she quickly got promoted to management.After she had her daughter, she wanted to explore more education routes, and began studying trichology with Trichocare. She qualified in 2019, when she opened her first clinic.She then decided to study also with the Institute of Trichology, to broaden her knowledge & delve deeper into certain aspects.We discuss her education journey, where she shares her unique perspective on both courses. She states how important it is to build professional relationships, and how she has cultivated relationships with local GP's who are open to helping their patients with their hair loss.Angie also shares her views on public safety & regulation within the industry.Connect with Angie:InstagramLinkedInWebsite Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert!

Nearly four years ago, I recorded an episode about why hairdressers should be recommending professional retail. And yet, here we are, still having the same conversation. The fundamentals haven't changed, but the world we're operating in absolutely has. Inflation, online shopping, influencers, and changing client behaviour… all of it has added new layers to old objections.In this episode, I break down why so many stylists still avoid recommending retail and, more importantly, what's really sitting underneath those objections. I walk through the most common excuses I hear, grouped into skill issues, mindset issues, fear issues, and systems issues and explain why teaching product knowledge or scripts alone will never fix the problem.This isn't about being pushy or “selling.” It's about professionalism, service, responsibility, and ultimately the sustainability of your business. If you're a salon owner or a stylist who wants stronger client relationships, better results, and a more profitable salon, this is a conversation you can't keep avoiding.IN THIS EPISODE:[00:00] Intro: Retail version 2.0: what's changed[01:58] Same salon, same clients, very different retail results[02:43] Why scripts and commissions don't solve retail[03:22] The three real reasons hairdressers should recommend retail[06:49] The 4 categories behind all retail objections[07:39] Skill issues: “I don't know how” and product knowledge[09:40] Mindset issues: “It's not my job”[12:09] Fear issues: The fear of being pushy or transactional[20:06] Systems issues and retail culture in salons[26:30] Final thoughts Want MORE to help you GROW?

Send us a textAutoimmune conditions & chronic stress ~ Improving your quality of life Dorian Soanes is a nutritionist based in Surrey who helps people reverse the symptoms of autoimmune & chronic conditions.Having been diagnosed with graves disease himself, which is a thyroid condition, he understands first-hand how debilitating these diseases can be.He began to notice symptoms that got progressively worse over time, to the point where he couldn't function in his everyday life. Dorian managed to make changes in his life that reduced his symptoms & caused his condition to go into remission.We discuss how small incremental changes can compound over time to make a big difference to a person's health, and how he uses personalised interventions  for each individual.Dorian shares how your immune system works, the genes that may give you a predisposition to autoimmune conditions, and how stress and cortisol levels have an impact.Connect with Dorian:InstagramFacebook group Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert!

In this final episode of our three-part series on the five pillars of salon success, I take a different approach by talking you through the journey of Sarah, a real salon owner who in many ways reflects the journey that salon owners everywhere go through.   Sarah's a very good hairdresser, and she definitely doesn't have a work ethic problem, but despite working harder than ever, doing everything “right” as a stylist, her business was barely surviving. She was exhausted, overwhelmed, and wondering if she'd made a huge mistake.Over 12 months of working together, everything changed, not because she worked harder still or took on more clients, but because she stopped trying to fix business problems with hairdressing skills. Instead, she learned how to run her business the right way. Over the course of 2025, we focused on leadership, systems, money, marketing, team development, and culture and the results were incredible and became the blueprint for my Business School Intensive program. This episode shows you what real change actually looks like when you commit to learning the business side of running your salon properly. And if you see yourself in this story, it might just help you decide what you're going to do next.IN THIS EPISODE:[00:00] Introduction & recap of the five pillars series[01:30] The moment how I saw my business changed[03:34] “You don't own a salon, you own a business that happens to do hair”[04:27] Meet “Sarah” a talented stylist drowning as an owner[05:37] What her life really looked like behind the scenes[09:29] The night she finally faced her numbers[10:37] Making the decision to get business education[20:44] Where Sarah is today, the results after 12 months[25:08] Final thoughts and choosing a different futureWant MORE to help you GROW?

Send us a textHaving a positive mindset when dealing with the challenges of hair loss Kellie Rhymes is a mindset coach, host of the Bougie Baldie podcast & host of the US scarring alopecia support group.Kellie has personally experienced hair loss, in her late 20's she discovered a bald spot. It took her a while to seek help, and by this time it had got worse.She saw a Dermatologist, who diagnosed her with CCCA, a scarring alopecia, but told her there was nothing that could be done. As the hair loss progressed, eventually she decided to take back control, shaved her head & got scalp micropigmentation.Her podcast, coaching & support group helps bring people together and lets them know that they are not alone. They can claim back their confidence.Connect with Kellie:InstagramWebsiteScarring alopecia foundation Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert!

In this episode, I'm diving deep into the Money Pillar of salon success, because after more than 20+ years of coaching salon owners all over the world, I know this to be true: you can have a full appointment book, a talented team, and great marketing, and still be broke. Being busy does not automatically mean you're profitable, and for a lot of salon owners, that realisation is both confusing and exhausting.I talk through the three biggest money problems that keep salon owners stuck: not knowing if they're actually profitable, underpricing services based on fear instead of maths, and tracking the wrong numbers, or no numbers at all. If you've ever looked at a busy month and wondered where all the money went, this episode will explain exactly why that keeps happening.Most importantly, I show you what to focus on instead. The key numbers that actually matter, how to stop guessing, and how financial literacy changes everything once you learn it. Because when you understand your numbers, you stop hoping and start running your salon with confidence, clarity, and profit.IN THIS EPISODE:[00:00] Introduction and the five pillars recap[02:30] Busy does not equal profitable[04:16] Problem #1: Not knowing if you're actually profitable[05:22] Why your bank balance lies[05:46] Understanding your profit and loss statement[07:05] Problem #2: Pricing based on fear instead of maths[08:42] The real cost of underpricing services[09:35] Problem #3: Tracking the wrong numbers[10:18] Profit margins and industry benchmarks[11:00] Average ticket and why it matters[11:35] Client retention and the biggest leak in your business[12:03] Cost per service explained[12:27] Revenue per hour and stylist productivity[15:07] Free training and Business School Intensive overview[17:13] Final thoughts and what's coming next weekWant MORE to help you GROW?

A new year always brings with it a sense of possibility. It's that “that was then, this is now” moment where you get to draw a line in the sand and decide what happens next. But let's be honest, for many salon owners right now, business feels tougher than ever. Clients are cautious, bookings feel unpredictable, and the world around us feels uncertain.In this episode, I talk about the reality of running a salon in times like these and why focusing on everything outside your control is a guaranteed way to feel overwhelmed. Global uncertainty, economic pressure, and changing consumer behaviour are real, but they're not where your power lies.Instead, I break down exactly what is within your control, both as a salon owner and as a stylist. Because when you focus on the controllables, the systems, the standards, the leadership, and the client experience, you put yourself back in the driver's seat. And when you do that, growth isn't just possible. It's predictable.IN THIS EPISODE:[01:43] The reality that many salon owners are facing right now[02:23] Not everyone is struggling, why that matters[03:06] Why being in business has always been hard[03:32] Global uncertainty and its impact on client spending[04:17] What you can control vs what you can't[04:50] Control the controllable, leadership starts here[05:09] What stylists are in control of every single day[07:42] What salon owners are in control of[09:32] Why focusing on the controllables guarantees growthWant MORE to help you GROW?

Send us a textTrend Predictions ~ What to expect for 2026 Callum the 'Hair King' has always been very creative, used to dress up in childhood and wear wigs. He began working in a salon and loved it. He was sent on a curly hair course and really enjoyed it, and specialises in curls.Callum believes further education and keeping up to date with the latest trends & techniques is really important. We discuss why it's important to be able to meet the needs of your community and be able to service all of your clients.Keeping up to date is key, and looking to the future helps to elevate your work, looking at trend predictions and what will come next helps you to keep ahead of the game and be prepared for what clients will come and ask for in the future. Callum shares the big trends that are emerging for the year ahead, including 'glossing' treatments, clients will be looking for their hair to be super shiny, the latest colour trends and pantones, and the potential problems this could cause for clients and stylists.We look at why consumer education and critical thinking are key going forward, and the importance of seeking advice from qualified professionals, rather than influencers or tiktok trends.Scalp care will also be a big focus in 2026, and so we need to make sure clients are getting safe and accurate information.Connect with Callum:InstagramTikTokWebsiteYoutube Hair & Scalp Salon Specialist course Support the showConnect with Hair therapy: Facebook Instagram Twitter Clubhouse- @Hair.Therapy Donate towards the podcast Start your own podcastHair & Scalp Salon Specialist Course ~ Book now to become an expert!

Not every hairdresser wants to be self-employed, and in this episode, I explain why that's not only okay, but why it creates a real opportunity for salon owners to rethink what an employee-employer-based business can and should look like today. Too often, self-employment is sold as the only path to freedom, flexibility, and financial success, without anyone stopping to talk honestly about the real costs involved.In today's episode, I talk about what many stylists don't calculate before they make the leap: rent, tax, product, tech, training, marketing, lost holiday pay, and the time spent working on the business instead of in it. For plenty of people, the reality is that they end up earning about the same or less than they did as an employee, but with a lot more responsibility and pressure.I also talk about what salon owners must do if they want to attract and keep great people in 2026 and beyond. The old rules don't apply anymore. Being good at hair isn't enough. If you want to build a business that thrives, you need leadership skills, business skills, and the willingness to adapt.On a final note. Whether you are a returning listener or perhaps this is your first time, either way, thank you for trusting that we bring you the people and the insights that are needed to grow your salon business. IN THIS EPISODE:[00:00] Welcome to the podcast[01:00] Not everyone wants to be self-employed, and that's okay[01:31] Why hairdressers want teams, security, and belonging[02:16] When self-employment is the wrong move[02:44] The myth of “keeping all the money”[03:32] The real expenses of working for yourself[05:33] Freedom vs. the reality shown on social media[05:53] Why many stylists return to employment[07:00] Technology, the pandemic, and changing work attitudes[07:33] Why traditional salon models started pushing people away[08:00] Flexibility, resistance to change, and the perfect storm[08:43] Why salon owners must adapt to survive[09:00] Leadership, respect, and treating your team as clients[10:00] What having a team makes possible[11:28] Looking ahead to 2026Want MORE to help you GROW?

This short episode is a reflection on the real relationships we form with the people who sit in our chairs. I've often said that clients aren't your friends, they're your clients. And professionally, that boundary matters. But every now and then, those lines blur in ways that are deeply human.I share a couple of stories from my time behind the chair that have stayed with me for decades. One client who reminded me never to underestimate the importance of kindness, and another who became part of my family in the most unexpected way. These are reminders of the quiet role hairdressers play in people's lives, sometimes without even realising it.As the year wraps up, this episode is simply a thank you. To the clients we serve, the relationships we build, and to you for listening. Because when you stop and think about it, this industry can create some very special connections, and it's easy to take them for granted.Want MORE to help you GROW?

At the end of every year, I like to take a step back and look at what's really happening in our industry. Not just at a surface level, but underneath it all. In this episode, I'm joined by my good friend Gordon Miller for one of our now-regular “state of the nation” conversations, where we dig into the biggest shifts shaping the hairdressing industry right now.We talk about the growing importance of data, what AI is actually being used for inside real salons, and why understanding the numbers is no longer optional if you want a sustainable, profitable business. Gordon shares practical examples of how salons are using AI to improve communication, training, productivity, and decision-making, not as a replacement for people, but as a tool to make people better at what they do.We also explore the changing relationship between salons and product companies, the rise of independent and freelance models, and why great commission-based salons are still creating incredible careers for hairdressers who want stability, structure, and serious earning potential. If you care about the future of this industry and your place in it, this is a conversation worth listening to.IN THIS EPISODE:[00:00] Welcome and introduction[00:24] Why end-of-year reflection matters for salon owners[02:14] The two biggest changes Gordon's seeing in 2025[03:02] Data is becoming the decoder ring for everything[04:23] What's driving the focus on numbers and KPIs[08:37] The AI revolution in hairdressing salons[10:17] Real use cases: How top salons are using AI daily[14:42] Using AI to improve manager-team member communication[17:05] The connection between data and AI in salons[18:13] How salon tech companies are integrating AI[21:24] The evolution of the salon business model[25:04] Why the commission model isn't going anywhere[31:02] The truth about working hours in the industry[36:40] The changing relationship between salons and manufacturers[42:24] Why salon associations matter more than ever[45:25] Where to connect with Gordon MillerWant MORE to help you GROW?