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This week we sit down with Jedd Chang to explore successful events, emphasizing effective attendee communication and the power of a well-managed experience. Drawing from his firsthand experiences including at the World Domination Summit, Jedd walks us through elevating the front-of-house experience while exposing common customer service pitfalls in the industry. We also dive into the concept of 'surprise and delight' within event experiences. Even small, purposeful actions can inject genuine joy into attendees' journeys, and add to the overall experience. "A good attendee experience is making sure that all attendees are seen and heard and feel valued." - Jedd ChangGuest BioJedd is a freelance event producer with expertise on the attendee experience and general event support. Jedd Chang and his wife, Michelle, have been digital nomads since before it was cool, and he has a diverse background of experiences, all rooted in serving communities of all shapes and forms. You can learn more about Jedd and his work at his website jeddchang.comKey Topics and Takeaways02:19 - What makes a good attendee experience?Jedd started in the event industry as a volunteer at World Domination Summit (WDS). He was eventually brought on to the team and shares how volunteering is a great way to get your foot in the door. He talks about his experience with attendees and how he's passionate about creating a great experience for them. He reflects on his role in events and what he believes makes for a great attendee experience.16:46 - Common mistakes in attendee customer serviceCustomer service when it comes to the attendee experience can't be ignored. Jedd shares his insights on the importance of being accessible to attendees, communicating clearly and offering a human connection. He also addresses the common mistakes made in the event industry when it comes to customer service.24:22 - Surprise and DelightWe discuss how surprise and delight can be used to make the attendee experience more meaningful. Jedd shares his experience at WDS and how intentional choices and actions, whether big or small, can bring joy to attendees. We also discuss how focusing on attendee experience can make the event team's job easier.37:24 - Are you an events person?Jedd shares his advice on how to break into the industry, such as volunteering and attending events. He also shares how even seemingly random experiences can be useful in the event industry.Want to dive deeper? Take our free 30 minute training, Community Event Mastery. Access it here.Additional ResourcesLearn more about Jedd and his work here.Want to dive deeper? Take our free 30 minute training, Community Event Mastery. Access it here. Next episode: Balancing technology with the human event experienceThis podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy
Chris is Founder of a movement called The Art of Conformity He is a writer, entrepreneur, and world traveller. Over the past five years he has visited every country in the world (193/193), documenting the quest on his blog. His recent books, The Happiness of Pursuit and The $100 Startup, were New York Times bestsellers. His most recent book is Born for This. Chris produces and hosts the World Domination Summit (WDS), www. WorldDominationSummit.com.a gathering of thousands of remarkable people that takes place each summer in Portland.
For Life on Purpose Episode #28, my guest is Michelle Jones, a former traditional-model college professor who is starting her own college called the Wayfinding Academy in Portland, Oregon. Michelle joins me to discuss higher education re-imagined for the 21st Century, the importance of asking questions, passion-based leadership, and the crucial importance of real-world skills and experience. Many listeners also know Michelle as "Michelle the Magician", the behind-the-scenes guru at the annual World Domination Summit (WDS), that was the inspiration behind my first podcast Radio Enso. We talk about that experience and how she's applying what she learned there to her new venture. About: Michelle Jones is a former traditional model college professor who is starting her own college, the Wayfinding Academy. Her 15 years teaching leadership and organizational behavior courses at colleges and universities across the country has prepared her well to re-imagine what higher education can be with this new endeavor. She is also drawing on her experience organizing events and communities with TEDxMtHood and the World Domination Summit and founding non-profit organizations such as SuperThank. About the Wayfinding Academy: We're a group of professors, students, higher education professionals, non-profit and community leaders, and everyday citizens with over 100 years of experience in higher education who know college can be the incredible experience it promises to be. Right now too many students can't afford college, drop out, or even finish college without finding direction or purposes in their lives. We believe there is a better way. We are starting our own college. A new model for higher education. The Wayfinding Academy will be an affordable, 2-year college based in Portland, Oregon focused on what matters most in education: real world experience, community support and individual passion. Students won’t be asked to choose a major from a list, they’ll be supported in discovering their own personal mission. They’ll take core classes building skills that will serve them on any path. And they’ll work with advisors to create handcrafted experiences meaningful to them and build a portfolio through real experiences. To learn more about the Wayfinding Academy, visit: http://www.wayfindingacademy.org/.
“Writer. Traveler. Fighter of the status-quo.” This is how Chris Guillebeau describes himself on his website. Besides that, he is also a practical and logical guy. He couldn’t have otherwise accomplished his dream of traveling to every country in the world, 193 in total, by the time he turned 35. Mind you, he didn’t wander aimlessly. Fascinated by discovery and exploration, the travel hacker had thoroughly planned his adventure step by step to make it feasible. He analyzed the challenges of traveling to certain countries, costs, visa issues and such. Speaking of costs, one would think he was filthy rich to be able to afford his trips, but he only spent an achievable amount of money - $30,000. When asked to define his “job” Guillebeau recalls: “I discovered when I was about 19-20 years old that I was unemployable.” For 10 years he started different entrepreneurial ventures to support and allow himself to do what he loved doing. That included travelling, playing music, and volunteering. He spent four years in West Africa as an aid worker having no specialized skills. But he was in his element: “I felt like I was tangibly making a difference, carrying medical supplies into a village in Sierra Leone that’s emerged from a civil war. If I didn’t bring those medical supplies, they wouldn’t have any at the clinic. It was a very direct relation as opposed to writing a check and hoping something good will happen with it.” That experience changed him. In 2008 Guillebeau started his writing career and launched his blog The Art of Non-Conformity (TAON) so he could document his travel adventures, sharing information that would help others. That blog turned into a business and a community of its own, and became the driver of writing his first book. That led further to his $100 Startup NYT bestseller and founding the World Domination Summit (WDS). In this interview with Chris we cover: - How to start a business with $100 - How to build a high traffic blog - Tactics he uses to push his comfort zone - What he believes it takes to become a successful entrepreneur - How find purpose and meaning with your life I Need Your Help! If you haven’t already, I would love if you could be awesome and take a minute to leave a quick rating and review of the podcast on iTunes by clicking on the link below. It’s the most amazing way to help the show grow and reach more people! Leave a review for the Foundr Podcast!
このページをウェブブラウザで見る: リンク 今週は通常回の予定が、収録直前にLifehacking.jpの@mehoriさんがゲスト参加できると言うことになり、急遽@mehoriさんが参加中の世界征服サミットを行っているポートランドから会場の様子などもお届けして頂きました。@mehoriさんのホテルのネットの環境がちょっと悪くてなかなか収録が難しいところもあったのですが、貴重な話が聞けたので、ぜひ楽しんで聞いて頂けると嬉しいです。 また次回はエンガジェットジャパンの編集長Takakiさんをゲストに業界トークをお届けする予定です。さらに次々回にはdrikin.tvではお馴染みだった@mayumineが登場し今回話題になったHDRについて語ってくれます。こちらもお見逃しなく! audio 要素はサポートされていません Download MP3 (39.5MB) 今週のニュース Chromecast が画面ミラーリングに対応、ニコニコやゲームも大画面にキャスト。要対応Android端末 - Engadget Japanese Google Camera lends shutter control to Android Wear smartwatches ラリー・ペイジ、サーゲイ・ブリンがGoogleを語る―ヘルス分野は規制が重荷、手を広げすぎた方が実は効率的 - TechCrunch アップル、iOS 8 ベータ3とOS X Yosemite Preview 3を開発者向けにリリース : ギズモード・ジャパン OS X Yosemite gets Dark Mode and other interface tweaks in third developer preview Cult of Mac Apple's new coding language Swift receives significant update for developers alongside new Yosemite and iOS seeds 9to5Mac 打鍵に反応してキーボードが光り輝くMacアプリつくった「LightningKeyboard」 - 書いたもの。 HDRの功罪ー「加工中毒」に陥ると写真は台無しになる : ギズモード・ジャパン MRJ事例に見る航空機設計でのシミュレーション活用:MRJはいかにして設計されたのか (1/4) - MONOist(モノイスト) World Domination Summit 「世界征服サミット」WDS 2014 に行ってきます #WDS2014 今週のガジェット [D] ITmedia MobileにてAndroid腕時計LG G Watchの開封レポートしました スマホで操縦できる超小型ドローン&高速2輪走行ロボ「Rolling Spider」「Jumping Sumo」 日本発売 - ITmedia ニュース ソフトバンクの「Pepper」と同じOSを搭載:アルデバラン、ヒューマノイドロボットの最新モデル「NAO EVOLUTION」販売 - MONOist(モノイスト) 次週予告・告知 今週のbackspace.fmはいかがだったでしょうか? おかげさまで、iTunesのPodcast配信も好調です。 ぜひ気に入ったら購読して頂けると幸いです。 番組中に紹介したネタのリンクはURL backspace.fm から参照してください。 番組内容に関するフィードバックやリクエストなども #(ハッシュタグ)backspacefm にてお待ちしてます。 iTunesのレビューも大変参考になるので、気に入ったらレビューしていただけるとうれしいです! では、次回もお楽しみに!
You dream of obtaining your dream job. But what happens when the dream job is no longer your dream and you leave without knowing where you are headed? Tess Vigeland recently wowed the crowd at WDS (World Domination Summit hosted by former guest Chris Guillebeau). Tess speech at WDS, What the Hell Are you Doing?! A Serious Stare Down the Barrel of an Ordinary Life. was raw and ripe with vulnerability. She talked about her dream of being a host of a national radio show Marketplace Money, obtaining her dream job and leaving when she still had too much self respect to stay. Unlike the movie story endings we so often like to watch, Tess left her dream job without a safety net and without knowing what was next. On the WDS stage, Tess, let down her armor and shared with us her real journey. “I did not have a plan.” ~ Tess Vigeland, on How She Really Does It LISTEN HERE Tess and I will talk about the truth of leaving your dream job and figuring out what s next. Why say yes to the World Domination Summit? WDS – stepping up and showing us what it is really like to leave When others tell you about what you are capable of; support that makes you cringe; how you will support others HOW TO KNOW WHEN TO LEAVE – too much self respect to stay Paralysis of change Real ups and downs – Bruce Springsteen believe you are the baddest ass in town and that you suck. Journalists have armor, you let go of your armor, what was that like where are you now – what have you learned from these past 11 months and the last few weeks Two takeaways – for listeners wanting to leave…. “What’s amazing about a leap of faith – everyone around you is so sure it’s all going to work out.” ~ Tess Vigeland, on How She Really Does It Resources Mentioned in this Podcast Tess Vigeland on facebook Tess talk at World Domination Summit Read her speech here “What the Hell Are You Doing?!” Bruce Springsteen SXSW talk Interview with Jonathan Fields Interview with Gretchen Rubin Interview with Chris Guillebeau, founder of WDS World Domination Summit smiling, The post Tess Vigeland: After the Dream Job… appeared first on howshereallydoesit.com.