SpouseTales

Are you ready to REFRAME this year? Join Kathy and JoAn as they welcome their friend, Brandi Evans to the show. Brandi has her own business, Stellar Outcomes, is a dental hygienist and does so much more! In this episode, they discuss some new ways to look at this year and refreshing methods to approach and handle challenging times such as these. We all know this year has been filled with unprecedented experiences and feelings of uncertainty. However, as Brandi says, “Freaking out NEVER helps!” Her practice’s goal early on was “to drive the ship with calm and wait for evidence-based decisions and not be overwhelmed.” There is so much wisdom in this. Being patient and allowing time to create some space allows for grace to enter the situation and for good decisions to be made. This acting with purpose benefits everyone! Listen to this episode to hear the new ways people are communicating and the importance of some good old-fashioned methods as well! This episode will lift your spirits and help you recognize the changes you can make to redefine this year, creating an empowering narrative to later reflect upon. This year is all in how you look at it, so be prepared to reframe it as a positive experience! Learn more about this episode, and watch the video here: https://www.youtube.com/watch?v=s4mzYjCMKYo&feature=youtu.be

We all have to learn to PIVOT! Lift a glass with JoAn and Kathy this week as they talk about how continuing to communicate with your team, patients and loved ones has never been more important. So much has changed for everyone during this year filled with unique experiences and challenges. However, as everyone pivots in response to changing circumstances, one thing that remains the same is the need for communication. It is important to remain very intentional with clear and concise messaging with patients, teams and each other, especially as messaging is now done through masks. In this episode, JoAn and Kathy focus on the need to continue to meet patients when their expectations are at their highest and respond appropriately, such as making them feel safe when they come into the office. Fear is something that people experience in various ways as it manifests itself in different situations. JoAn and Kathy believe in the need to have faith in proceeding through these times together and in looking for the purpose behind what you are going through as individuals and as you redefine your priorities. Join your wonderful SpouseTales hosts for their timely conversation about having the tools to communicate effectively as you provide a sense of confidence and comfort to patients and everyone in the office. Have faith in yourself and each other! Learn more about this episode, and watch the video here: https://youtu.be/Z1MPf9EZa48

Personalized communication is more vital now than ever! In this episode, we welcome Mike Buckner of Weave to the show and take a close look at the vital role of communication between practices and patients. During these uncertain times, you cannot always be face-to-face with people, but you can connect with personalized messages through technology. We discuss the importance of embracing technology in our practices and that every word matters when communicating with patients. Mike points out that, “Technology has a short shelf life.” To help keep their business partners ahead of the curve, Weave works very hard to understand the trends and how they are shifting and to continue to change along with this ever-evolving world of technology. They listen to the needs of businesses and work to understand and incorporate the communication that is essential for practices. Listen to this episode for more information on the need for personalized communication with your patients and how you can achieve that through technology! You can watch the episode--https://www.youtube.com/watch?v=Vq8ld-7IcDU&feature=youtu.be

The COVID-19 shutdowns have affected everyone, both professionally and personally. We’re talking about how those in the dental business used their downtime to improve their business and come together to support others in the industry. Christine Taxin, of Dental Medical Billing University and Links2Success, joined us for this episode to discuss the various ways that those in the medical community made their way through and the adaptations they are making to safely get their businesses back to some form of normal. Learn more about this episode, and watch the video at https://youtu.be/yq4rpjCx37w

We focus on transparency in our podcasts, and this episode is no exception! Join us as we welcome Sameer Bhasin of CareCredit. We love CareCredit and how they support us as a partner in our practices. We discuss the financing services they offer to our patients so that we can focus on our strengths: practicing dentistry. We know that many dental procedures are elective, and having the best credit options available can make the work attractive to patients. Sameer discusses with us the nuances with regard to presenting their services to clients and how various types of wording are perceived. We discuss the importance of REALLY talking to our patients and taking the time to have conversations to understand people’s individual situations, what they expect from the practice and what fees they can reasonably handle. Listen to this episode to learn about CareCredit, their services, their dedication to clients, and how they can help you care for the patients who put their trust in YOU. Learn more about this episode, and watch the video at https://youtu.be/q6g9MjSl0xE

You need to be clearly connected with your team and your patients! Having everyone well informed - with the same messages - helps to create a level of comfort. In this episode, we discuss the system of the 3 Cs and how they can be applied to your practice through various tasks such as writing letters and talking to patients. Employing consistency, clarity and confidence in your communications is both beneficial and essential to creating a comfortable office atmosphere for your team members and your patients who put their trust in you. For patients, knowing what they should expect before, during and after their visit with you allows them to relax and be comfortable with the staff and know they are receiving outstanding quality of care. Be sure to listen to this episode to learn how this system can be advantageous to your office and how you can apply these attributes to create the patient experience you want to provide! Learn more about this episode, and watch the video at https://youtu.be/GJsuYeD9Y1s

We are so happy to welcome Beverly Wilburn to this episode of SpouseTales! Beverly owns her own business, is a dental office manager and has a great deal of experience in the dental industry. In this episode, we explore how things have changed since the COVID-19 shutdown and some things that we have learned. We are also on video now, you can find us on YouTube. https://youtu.be/HBP2xeKS1t4

Ep 34 The “New Normal” Begins Let’s face it, 2020 has certainly been an eventful year. In this episode of SpouseTales, JoAn and Kathy discuss the “fun” (yes, that’s sarcasm) times they have had during quarantine and trying to get their practices back up and running. * Find out what they did to keep their teams motivated. * Learn how they are educating their patients for a smooth transition back to care. * Listen as JoAn tells of how technology has been a friend to making a comeback. * Laugh as JoAn and Kathy experience a Zoom Crash first-hand. (You’ll hear a few seconds of silence on the audio.) Did we mention there’s an offer of FREE scripts for your office at the end? Be sure to listen to the full episode so you don’t miss out. The email address to request them is JoAn@JoAnMajors.com. And, if you prefer to “watch” our podcast, we now offer a video version on our YouTube channel. Subscribe and watch at: https://www.youtube.com/watch?v=k9Q1gmIUVzw&feature=youtu.be If you prefer listening, look for us on your favorite podcast platform. #DentalIndustry #Dentist #DentalSpeaker #DentalCSP #Dentist #SoftSkills #TeamTraining #Podcast #SpouseTales

In this episode, JoAn and Kathy continue their series on Contagious Enthusiasm. This episode talks about how enthusiastic belief in your doctor and your team really encourages that trust with your patient. Listen now and see how you can raise the bar in your office.

Join JoAn and Kathy in this episode as we begin a series on contagious enthusiasm. We will host several guests in this series that you won't want to miss!

Welcome to the Roaring 20's! You've come a long way ladies and so has your hemline.

Ep. 30 Final episode for 2019. Finishing strong. by SpouseTales

Ep. 29 Seasons Of Change, Part 5 by SpouseTales

Look for the Blessings!

Join JoAn, Kathy, with a favorite #DentalSpouse Dana Watson! Seasons of Change, part 3 –they discuss how change is always going to happen. Hang in there, change may be the new normal.

Join JoAn and Kathy as they welcome Beverly Wilburn. Beverly's insight on the first thing to remember with change is to acknowledge that it is happening. This episode will leave you in deep thought.

Join JoAn and Kathy as they discuss how Seasons of Change in life and practice have an effect on the other. Being inconvenienced by an aging parent can be a blessing.

Join JoAn and Kathy as they discuss the value of having a group you can trust. It starts with the ability to be vulnerable.

Join JoAn and Kathy as they share their favorite "Engaging Phrases" that keep you in the game! Are you asking with the intent to serve?

In this episode, JoAn sits down with husband Dr. Chuck Majors to discuss technology in the practice. Learn why every new technology needs a "mother."

In this episode, JoAn Majors, Kathy Cigno, and Debra Engelhardt-Nash, three dental spouses, discuss the do's and don'ts of hiring a coach or consultant.

Did you know that a dental spouse can often feel resentment for giving up a career or their, "life before wife"? Join JoAn and Kathy with SCN's newest winner of "Spotlight on Speaking", Dana Watson as they discuss this very ambiguous topic. Life before wife can be very controversial.

Join JoAn and Kathy as they learn what Debra Engelhardt-Nash and husband Dr. Ross Nash agree should NOT be taken to work. You'll also get a great life lesson in taking better care of yourself.

Join JoAn and Kathy as they discuss easy but intentional ways to celebrate the dental team. It's important to understand that the deliver matters from team lunches to a cup of coffee. Lastly, don't forget a little acknowledgement goes a long way when you thank the giver!

Join JoAn and Kathy as they raise the subject of meaningful conversations and the significance of scheduling them. This may sound transactional but it can actually be very transformational in the relationship(s) that matter. These can provide growth in any relationship as long as you can remember, it’s not about you.

In this episode, JoAn and Kathy discuss going back to basics with training and retraining on soft skills. Understanding the importance of recorded calls, role play and short videos for this type of training can help inspire the entire team to be more transformational and less transactional.

JoAn and Kathy share how the dentist’s passion to provide excellence in care is often confused, misconstrued and definitely misunderstood by others. It’s not about you!

In this episode, JoAn interviews Dr. Robert and Cheryl O'Donnell live at the Hinman in Atlanta, Georgia. They discuss how the event got to the size and prestige it is as well as future plans to promote the growth of #MyHinman. This is one you don't want to miss!

In this episode, JoAn and Kathy interview Lisa Moler about the challenges she faces as a female entrepreneur and the best friendship she has with her biggest supporter, her husband. We get stories, examples, and a very practical takeaway about how to maintain a healthy working and personal relationship.

In Episode 12, recorded live from Chicago Midwinter 2019, JoAn and Kathy sit down with Tiffany and Dr. Robert Tripke. They have a hilarious and candid conversation about life on the road, interacting with patients, and how they deal with interpersonal conflict.

If you have been in tune to dental speakers the last several years, you have heard or heard of Dr. Roy Shelburne aka "Prisoner Set Free". Join JoAn as she sits down with him after a live event in Texas. We believe you might be surprised just how amazing the SUPER spouse behind this man is. This short podcast is eye opening and honest about what you don't always talk about from the podium.

Why shouldn't I write my own employee handbook, better yet, use my friend's or one an online version with subtle tweaks? For starters, what you don't know can hurt you when it comes to state, federal and labor laws. Join Kathy and JoAn as they dive deep into the subject of employee handbooks and documentation as well as vacation, maternity and/or PTO pay. We routinely refer to Paul Edwards, Co-founder of CEDR HR Solutions as "Paul the Protector" in our offices. We've both been clients of CEDR for many years yet, we were blown away at all CEDR provides that we missed. We've both been in dental practices for over 25 years, when an honest handshake or verbal agreement was worth everything. Knowing we have a team of attorneys and HR specialists available to us for questions and support is comforting. This is a Power Hour you won't want to miss.

In episode 9, JoAn and Kathy discuss the importance of documenting team meetings with Ashley Cisneros. Being on the same page as a team allows transparent standards that are solidified in meeting notes. Look out for the Power Hour with Paul Edwards from CEDR HR coming next week!

In episode 8, JoAn and Kathy discuss the do's and don'ts of interviews. Hear their advice on conducting an interview and how to stand out as a hopeful job candidate.

In this episode, hear how keeping the lines of communication open between you and your dentist spouse could save their life, literally. Anna knows like JoAn and Kathy, just because it's 5:00 pm doesn't mean it 's over. She'll share the frightening steps to what saved her husband's life and how it is most important as a spouse, to claim the time it takes to take care of yourself. "We deserve it." Listening to her intuition likely saved her husband's life.

Join JoAn and Kathy as they discuss heathy boundaries with your team. This sets both you and your practice up for success. Boundaries keep it cleaner and when doctor, spouse and/or manager have an agreement to the topics that are "jointly discussed", it creates a united front. Systems like this will make it healthy for team members as well as doctors and team leaders whatever their role is.

Join JoAn and Kathy as they connect with Dr. Jennifer Hathaway. Dr. Hathaway is a practicing dentist in central Texas. Dr. Hathaway shares her perspective on being a strong female in her practice and the moment she realized that she needed someone to come take the role of her “dental wife”. She shares the importance of using communication and connection in practice, in life and with her peers in dentistry.

Join JoAn and Kathy with DeW Life magazine Editor and Publisher, Anne Duffy. They all agree, Dentistry is a lifestyle and that's why it takes more time and energy from both people in any marriage! Many times it takes a Dew and a DeWd. Whether it's a female dental professional supported by a male spouse or as in Kathy and JoAn's case a female spouse who supports a practicing dentist in the practice and/or community. Anne's feelings (and actions) of collaboration and abundance drive her passion to give back. Read more about Anne's rich background in dentistry here: Anne Duffy is a graduate of The Ohio State University with a major in Dental Hygiene and minor in Education. She continues to practice dental hygiene one day a week and is past chair of the Dental Hygiene Board at CPCC. After taking 6 state boards, Anne joined Oxyfresh in 1995, to market a dental line and build a team of leaders. She quickly went to the top of the company and continued building the customer base for 20 years. In 1998, Anne helped launch Dental Entrepreneur magazine at the ADA Conference in San Francisco. She took over as editor and publisher in 2002. Dental Entrepreneur: Business Beyond the Classroom goes to every dental school in the country and to young dentists practicing ten years or less, both print and digitally at dentalentreprneur.com. Anne is a little bit “Erin Brockovich” and now currently launching DeW.Life - a magazine and website for women, about women and by women. The official launch party for the inaugural print issue took place at the Hinman Dental meeting March 23 -25, 2017 where Dr. Jane Puskas was the first female general chair in 104 years. Anne’s philanthropic interests are Best Buddies, St. Jude, America’s Tooth Fairy, and Living Your Strengths. When Anne is not gathering content, working out at Pure Barre or going to daily mass, she is spending time with her sweet husband, Tom, of 41 years. They love entertaining, sports and traveling the country as they pursue their entrepreneurial businesses. They have three grown children that are enjoying success in their lives and chosen professions. Anne M Duffy 12233 Pine Valley Club Dr. Charlotte, NC 28277 anneduffy@dentalentrepreneur.com cell: 704-953-0261 office: 704-846-7665 www.dentalentrepreneur.com http://dew.life/

In episode 3, JoAn and Kathy begin to broach the subject of the spouse in the dental practice. How to have healthy boundaries and remember that the dentist is in fact the leader. Understanding and valuing the many roles of the spouse.

Paul Edwards is the co-founder of CEDR HR Solutions, a leading provider of on- demand HR support for dental practices of all sizes and specialties across the United States. With over 25 years of experience as a manager and business owner, Paul is well-known throughout the dental community for his expertise when it comes to solving HR issues that impact dental practice owners and managers. He specializes in helping dentists successfully handle employee issues and safely navigate the complex and ever- changing employment labor law landscapes through his company’s customized employee handbooks and support center. Paul is the author of HR Base Camp, a blog and podcast channel for dentists and healthcare providers. He is also a featured writer for The Profitable Dentist, Dentistry IQ, and Dentaltown. He is a contributor to the ADA ‘s GPS program and regularly speaks at dental seminars, conferences and CE courses across the country, including the Greater New York Dental Meeting, Yankee Dental Conference, DOCS Education, AADOM and more.

In episode 1, JoAn Majors, CSP, published author, and co-host Kathy Cigno welcome you to the SpouseTales Podcast.