Podcasts about carecredit

In this episode, Ashley Morgan, DVM, CAE, AAEP director of equine welfare and advocacy, joined us to discuss the AAEP Advocacy Network and some of the latest legislative and regulatory developments that could impact the veterinary profession.To access more advocacy resources and webinars or find opportunities to weigh in on emerging issues, you can contact Dr. Morgan at amorgan@aaep.org.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 148:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Ashley Morgan, DVM, CAE, AAEPPodcast Website: The Business of Practice

Becoming a confident clinic ready dental assistant should not require an expensive program or months of stressful catch up on the job. When new team members start without strong fundamentals, the entire practice feels the pressure. DentalReady.ai was built to offer a more practical and affordable path forward. Host Kevin Henry talks with Dr. Sreenivas Koka and Dr. Elizabeth Carr about a gamified and modular platform designed to deliver standardized high quality training that aligns with DANB and CODA standards. The focus is on making new and on the job trained assistants truly prepared before day one while giving practices a clear system to support growth without placing the full training burden on veteran staff. The result is better preparation, more confidence and a stronger team from the start. Visit DrBicuspid.com for dental news, clinical insights, practice management updates, and industry developments created for dental professionals. Stay informed, discover useful perspectives, and keep up with what is happening across dentistry. ------------------- Starting a career in dental assisting can feel overwhelming, especially when you're trying to figure out what you actually need to know before stepping into your first practice. The right preparation can help you walk in with more confidence and a stronger foundation. Dental Ready is built for aspiring dental assistants who want to prepare for the profession before taking that first step. It focuses on building the knowledge and confidence needed to enter a dental practice, while also preparing you for the people and teamwork that are part of the job. If you're getting ready to start your dental assisting career, visit https://dentalready.ai/ and use code DANation-DR1 to get 10% off. Dental Ready can help you build the knowledge and confidence you need to take your first step into the profession. -------------------

We are talking polo today with Lee Evans, owner of Mrs. Momma Bear polo team, the first all American team since 1991. Plus, we get CareCredit to answer some questions on their program and some mighty Weird News. Listen in…HORSES IN THE MORNING Episode 4032– Show Notes and Links:Hosts: Jamie Jennings of Flyover Farm and Glenn the GeekJamie and Glenn's Amazon StoreTitle Sponsor: Chewy EquinePic Credit: Lee Evans and Jamie JenningsGuest: Lee Evans of Mrs. Momma Bear Polo TeamGuest: Kate Hayes, Vice President of Equine Development at CareCreditSponsor: CareCreditSponsor: Spalding Labs Fly Predators Coupon: HRN10 for 10% off your first order.Additional support for this podcast provided by: Equine Network and Listeners Like YouTime Stamps:04:16 - Daily Whinnies06:15 - Jamie's Choke Story21:54 - Lee Evans34:20 - CareCredit42:00 - History47:14 - Weird News

We are talking polo today with Lee Evans, owner of Mrs. Momma Bear polo team, the first all American team since 1991. Plus, we get CareCredit to answer some questions on their program and some mighty Weird News. Listen in…HORSES IN THE MORNING Episode 4032– Show Notes and Links:Hosts: Jamie Jennings of Flyover Farm and Glenn the GeekJamie and Glenn's Amazon StoreTitle Sponsor: Chewy EquinePic Credit: Lee Evans and Jamie JenningsGuest: Lee Evans of Mrs. Momma Bear Polo TeamGuest: Kate Hayes, Vice President of Equine Development at CareCreditSponsor: CareCreditSponsor: Spalding Labs Fly Predators Coupon: HRN10 for 10% off your first order.Additional support for this podcast provided by: Equine Network and Listeners Like YouTime Stamps:04:16 - Daily Whinnies06:15 - Jamie's Choke Story21:54 - Lee Evans34:20 - CareCredit42:00 - History47:14 - Weird News

In this episode, Christine Staten, DVM, MBA, joined us again to talk about the importance of delegating. Owners of small practices often wear many hats, and their workload can be overwhelming. However, many veterinarians resist delegating. Staten explained that because many veterinarians feel the need to be in control, they have trouble letting go.“We can't do everything,” she said. “We become the bottleneck in our practice, and we burn out.”To learn more, you can contact Staten through her website: veterinary-mba.comThe Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 147:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Christine Staten, DVM, MBAPodcast Website: The Business of Practice

Most dental teams do not quit because of pay. They quit because they do not feel valued. In this conversation Dr. Paul White shows you how to change that starting today. In this episode Kevin Henry talks with Dr. Paul White, psychologist and co author of The 5 Languages of Appreciation in the Workplace, about what it really takes to make your team feel seen and supported. Dr. White explains the difference between recognition and personal appreciation and why nearly eighty percent of people leave jobs when they do not feel valued. He walks through the five languages of appreciation at work which are words of affirmation, acts of service, quality time, tangible gifts and physical touch, and why the key is to show appreciation in the way the other person actually feels it, whether that is private encouragement or public praise. You will learn how anyone in the practice can build a more positive culture from any position, how authentic appreciation improves morale, productivity and patient care, and how to recognize and respond to toxicity before it hurts retention. Dr. White also shares simple next steps and resources to help you put these ideas into practice right away. Connect with Dr. Paul Website: https://appreciationatwork.com/ Assessment https://mbainventory.com/ YouTube Channel: https://www.youtube.com/@AppreciationAtWork ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team. ------------------- If you work chairside, you know that good isolation and retraction can make a big difference in how smoothly a procedure goes. Keeping the field dry, maintaining visibility, and giving the clinician the access they need can help everyone work more efficiently. ISORETRACT is designed to support that process by providing isolation and retraction during dental and orthodontic procedures. It can be especially useful in practices handling orthodontics, clear aligner cases, Invisalign treatment, and cosmetic procedures where maintaining a clear, controlled working field is important. The goal is to make isolation easier for the clinical team while also helping create a better experience for the patient. Want to see what ISORETRACT could look like in your practice? Visit https://isoretract.com/ to learn more and see how ISORETRACT can help make isolation and retraction easier for your dental team. ------------------- Starting a career in dental assisting can feel overwhelming, especially when you're trying to figure out what you actually need to know before stepping into your first practice. The right preparation can help you walk in with more confidence and a stronger foundation. Dental Ready is built for aspiring dental assistants who want to prepare for the profession before taking that first step. It focuses on building the knowledge and confidence needed to enter a dental practice, while also preparing you for the people and teamwork that are part of the job. If you're getting ready to start your dental assisting career, visit https://dentalready.ai/ and use code DANation-DR1 to get 10% off. Dental Ready can help you build the knowledge and confidence you need to take your first step into the profession.

Latina dental assistants are already doing the work that keeps many practices moving, but too often their contributions go unrecognized. What happens when they stop working silently and start using their voice, culture, and bilingual skills as strengths? In this episode of Dental Assistant Nation, Kevin Henry talks with Edna Abreu about the growing influence of Latinas in dentistry and the challenges they face in advancing their careers. They discuss why Latina dental assistants are often seen as the backbone of the practice, the importance of recognizing their hard work, and how speaking Spanish can build trust and comfort with Latino and Hispanic patients. Edna also shares why dental assistants should not limit themselves to their current role and encourages them to pursue leadership, education, speaking, social media, and other opportunities. The conversation also highlights how dental practices can better recognize and support Latina team members while using their language and cultural connection to better serve their patients. Connect with Edna Abreu Facebook Group: https://www.facebook.com/groups/1825372378124805 Linkedin: https://www.linkedin.com/company/latinas-in-dentistry/ Instagram: @latinasindental https://www.instagram.com/latinasindental/ @thedentalculturist https://www.instagram.com/thedentalculturist/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team. ------------------- If you work chairside, you know that good isolation and retraction can make a big difference in how smoothly a procedure goes. Keeping the field dry, maintaining visibility, and giving the clinician the access they need can help everyone work more efficiently. ISORETRACT is designed to support that process by providing isolation and retraction during dental and orthodontic procedures. It can be especially useful in practices handling orthodontics, clear aligner cases, Invisalign treatment, and cosmetic procedures where maintaining a clear, controlled working field is important. The goal is to make isolation easier for the clinical team while also helping create a better experience for the patient. Want to see what ISORETRACT could look like in your practice? Visit https://isoretract.com/ to learn more and see how ISORETRACT can help make isolation and retraction easier for your dental team. ------------------- Starting a career in dental assisting can feel overwhelming, especially when you're trying to figure out what you actually need to know before stepping into your first practice. The right preparation can help you walk in with more confidence and a stronger foundation. Dental Ready is built for aspiring dental assistants who want to prepare for the profession before taking that first step. It focuses on building the knowledge and confidence needed to enter a dental practice, while also preparing you for the people and teamwork that are part of the job. If you're getting ready to start your dental assisting career, visit https://dentalready.ai/ and use code DANation-DR1 to get 10% off. Dental Ready can help you build the knowledge and confidence you need to take your first step into the profession.

In this episode, Christine Staten, DVM, MBA, explains how she introduced performance-based compensation at her mixed animal practice. Staten developed a skills-based tier system with transparent pay and a clear path for advancement.To learn more, you can contact Staten through her website: veterinary-mba.comThe Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 146:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Christine Staten, DVM, MBAPodcast Website: The Business of Practice

One of the hardest  parts of loving a dog is realizing you can't protect them from everything, especially the moment a health decision collides with stress, emotion, and a bill you didn't see coming. I wanted to talk about the part of the human-animal bond nobody talks about: money, and how it quietly shapes the care our pets receive and the guilt we carry when the choices we want to make feel impossible. I'm joined by mobile veterinarian Dr. Heather Oxford and veterinary economist Dr. Peter Weinstein to unpack why veterinary care costs what it costs. We dig into the post-2020 reality that changed everything, staffing shortages, supply chain problems, rising wages. Dr. Weinstein also explains why many veterinary practices run on relatively thin margins, and how that pressure shows up in pricing, access, and the trust gap many pet parents feel today.  We also talk about corporate ownership and private equity in veterinary medicine. We also cover what you can do as a pet parent: budgeting for lifetime dog ownership, getting pet insurance before the first vet visit, understanding pre-existing conditions and waiting periods, and using backup options like CareCredit so an emergency doesn't force a decision without information. If this conversation helps you, please follow the show, leave a review, and share it with someone who loves dogs, then tell us: what's one thing you're going to do differently to prepare for your pet's next emergency?Send us Fan MailSupport the showFollow The Baroo:Instagram - https://www.instagram.com/baroopup/Blog- https://www.thebaroo.com/Facebook- https://www.facebook.com/baroopet/   Pet parent question or story of canine companionship  to share ? Email charlotte@thebaroo.com .*This podcast is for informational purposes only, even if, and regardless of whether it features the advice of veterinarians or professional dog trainers. It is not, nor is it intended to be a substitute for professional veterinary care  or personalized canine behavior advice and should not be used as so.  The views expressed in this podcast are solely those of the podcast author or the individual views of those participating in the podcast.        

In this episode, Christine Staten, DVM, MBA, explains how she introduced performance-based compensation at her mixed animal practice. Staten developed a skills-based tier system with transparent pay and a clear path for advancement.To learn more, you can contact Staten through her website: veterinary-mba.comThe Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 146:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Christine Staten, DVM, MBAPodcast Website: The Business of Practice

What if the secret to keeping great dental assistants has nothing to do with fancy perks and everything to do with respect? In this episode, Dr. Marc Goldman shares how investing in his team, trusting their expertise, and creating a culture of mutual appreciation helped build a loyal and high performing practice. Dr. Marc Goldman reflects on more than four decades in periodontics and explains why experienced dental assistants are one of the most valuable investments a practice can make. He discusses how paying fairly, offering flexibility, and treating team members with respect created a workplace where everyone was willing to go the extra mile when patients needed them most. Dr. Goldman also shares how empowering assistants to take ownership of responsibilities like inventory management and surgical preparation helped the practice run smoothly every day. For dental assistants looking for the right employer, he offers practical advice on what questions to ask during interviews, including benefits, flexibility, and workplace culture. The conversation wraps up with the importance of continuing education, staying current with advances in dentistry, and ensuring the entire dental team is equipped to provide the best possible patient care. Special Offer Looking to expand your dental knowledge? Dr. Goldman teaches continuing education courses through the Dental Studies Institute of New Jersey, with many classes available live on Zoom for dental professionals across the United States. Mention Dental Assistant Nation when you register to receive 10% off your course. Website: https://www.dsi-nj.com/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

I am happy to welcome Brenda Tassava Medina, CVPM, CVJ, MVLCE to the show today! Brenda is the president of Encore Veterinary Consulting, and she comes on the show to help me explore how the CVPM credential creates opportunities for veterinary leaders in both corporate and private practice, and she shares her own journey to earning the designation, why it transformed her confidence as a leader, and how it continues to open doors throughout her career. We also talk about why pursuing a CVPM isn't just about adding letters after your name; it's about strengthening the knowledge and skills that help you lead with purpose! Our conversation centers on the unique advantages corporate practice managers have when they can spend less time buried in bookkeeping and more time analyzing financials, building action plans, and supporting hospital growth. Brenda and I discuss how understanding key performance indicators, working with financial experts, and presenting thoughtful business cases can help managers advocate for the resources that their teams need and how, whether you're requesting additional staff, new equipment, or operational changes, preparation and financial insight can make so much difference! We also spend some time discussing communication and why transparency is one of the most valuable leadership tools that a good manager can have. Brenda offers some practical advice on becoming the connection between corporate leadership and your hospital team by understanding the "why" behind decisions and communicating that purpose with confidence. The two of us also discuss how strong relationships with medical directors, proactive conversations with corporate leaders, and consistent professionalism help build trust throughout an organization. Brenda and I also reflect on the similarities between corporate and private practice, reminding listeners that while the environments might look different, great leadership principles remain the same. No matter where you work, earning your CVPM strengthens your ability to think strategically, advocate for your team, and grow as a leader, soif you have ever wondered whether the credential is worth the investment, then this episode is one that you definitely do not want to miss! Show Notes: [0:35] - Today's sponsor is CareCredit! [2:25] - Earning a CVPM strengthens leadership skills and equips managers to drive improvements in practice. [5:23] - I argue that CVPM certification empowers veterinary managers with preparation, credibility, and professional growth opportunities. [7:24] - Brenda explains how corporate settings allow CVPMs to focus less on policies and more on team growth. [10:50] - We discuss how CVPMs help strengthen leadership partnerships by earning trust, credibility, and better decision-making skills. [13:25] - Hear how Understanding finances helps veterinary managers lead effectively. [16:37] - I point out how transparency and explaining the "why" behind changes helps build trust between teams and leadership. [19:21] - It's important for CVPMs to communicate professionally while supporting and engaging their teams. [22:54] - Brenda reveals how CVPMs strengthen proposals. [24:31] - CVPMs justify investments by demonstrating financial impacts, staffing benefits, and practice growth. [26:36] - Brenda believes that pursuing CVPM certification enhances leadership skills regardless of practice ownership structure. [28:25] - CVPMs have expanding opportunities, with the potential to even reach executive veterinary leadership roles! [30:04] - Brenda, in closing, states that CVPM certification provides professional growth and validation that managers consistently value. Thank you for listening. Remember you are not in this alone. Visit our website for more resources. Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Brenda Tassava Medina, CVPM, CVJ, MVLCE on LinkedIn Lakeview Animal Clinic Web Page Encore Vet Group Web Page Encore Vet Group on LinkedIn Sponsor: CareCredit

What if the biggest factor holding a dental practice back is not technology or production goals, but the way dental assistants are valued? In this conversation, leadership coach Brandi Marzolino shares why it is time to recognize dental assistants as essential leaders, invest in their growth, and create workplaces where they can thrive instead of simply getting through the day. Brandi Marzolino joins Kevin Henry to discuss the evolving role of dental assistants and why they deserve greater recognition, development, and opportunity within dental practices. Drawing on two decades of experience in leadership and performance coaching, she explains how many assistants are expected to carry significant responsibilities without receiving the training, compensation, or professional support they deserve. The conversation explores why leaders need to invest in assistants just as they do other team members, encourage career growth, and create pathways for advancement. Brandi also highlights the importance of self awareness, healthy boundaries, and balancing professional demands with personal wellbeing. She shares insights into the unique challenges many women face in leadership, how people pleasing can limit growth, and why finding your voice is essential for long-term success. This episode is an empowering reminder that when dental assistants are supported, valued, and given opportunities to lead, the entire practice benefits. Connect with Brandi Instagram: Brandi Marzolino : https://www.instagram.com/brandi.marzolino/ Linkedin: Brandi Marzolino : https://www.linkedin.com/in/brandimarzolino/ Empowered Leadership Experience www.leadhershipexperience.com Podcast: The Real Talk of Dental: https://therealtalkofdental.com/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

In this episode, Dr. Stacey Cordivano joins us to discuss the importance of self-compassion for veterinarians. She discusses how negative self-talk can harm mental health, highlights research showing that self-compassion is a key factor in building resilience, and shares important resources for veterinarians who want to learn more.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 145:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Stacey CordivanoPodcast Website: The Business of Practice

In this episode, Dr. Stacey Cordivano joins us to discuss the importance of self-compassion for veterinarians. She discusses how negative self-talk can harm mental health, highlights research showing that self-compassion is a key factor in building resilience, and shares important resources for veterinarians who want to learn more.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 145:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Stacey CordivanoPodcast Website: The Business of Practice

What does it take to build a lasting career in dental assisting? In this episode, you'll hear firsthand how earning a CDA, embracing continuous learning, and working in a supportive environment can open doors to leadership, hygiene school, and long term career growth. Kevin Henry sits down with Molly Ward, Mikelle, and Lynn Turner to explore their career journeys at Aspen Dental and the impact of becoming Certified Dental Assistants. Molly shares how she transitioned from being a certified nurse's assistant into dentistry, found confidence through earning her CDA, and is now pursuing her dream of becoming a dental hygienist. Mikelle reflects on a 20 year career that began as a dental assistant and evolved into managing dental assistant support, highlighting the value of mentorship, certification, and investing in professional development. Lynn discusses her experience as a lead dental assistant, her passion for coaching new assistants, and how expanding her knowledge through certifications has strengthened both her skills and patient care. Together, they emphasize the importance of supportive doctor assistant relationships, career advancement opportunities, and lifelong learning in creating fulfilling careers in dentistry. Aspen Dental Website: www.aspendental.com ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team. Watch the 2 previous episodes! Part 1: Episode 445: Can Certification Make You a Better Dental Assistant? https://youtu.be/rI7cGHQf0Ko Part 2: Episode 446: How Certification Changes a Dental Assistant Career https://youtu.be/Qw1S6Y2kFYA

Is dental assisting just a job or can it become a long term career with more opportunities, higher confidence, and greater earning potential? In this episode, we explore why national certification is helping dental assistants take their careers to the next level and why leading organizations are investing in professional growth. In part two of this three part series, Kevin Henry is joined by Amber Musser from Aspen Dental and Atia Black from the Dental Assisting National Board to discuss why national certification matters for dental assistants. They explain how certification strengthens clinical knowledge in areas like infection control, radiation health and safety, and regulatory compliance while also creating more career opportunities across multiple states. The conversation highlights how certification builds confidence, validates experience, increases job satisfaction, and can lead to higher earning potential. Amber also shares how Aspen Dental's investment in certification has improved retention, strengthened provider and assistant partnerships, and removed barriers that once kept many dental assistants from advancing their careers. Together, they make the case that supporting professional development is not only good for individual dental assistants but also improves patient care and strengthens the future of the dental workforce. Connect with DANB and Aspen Dental DANB Website: www.danb.org DANB State Requirements www.danb.org/state-requirements Aspen Dental Website: www.aspendental.com ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

In this episode, Drs. Katie Larson and Sherri Gard joined us to discuss how they became involved in organized veterinary medicine. Through her work with the Virginia VMA, Dr. Gard has had the opportunity to influence state legislation. Dr. Larson has served on the Horses at Risk working group for The Foundation for the Horse, as well as vice president and president of the New Hampshire VMA.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 144:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Drs. Katie Larson and Sherri GardPodcast Website: The Business of Practice

In this episode, Drs. Katie Larson and Sherri Gard joined us to discuss how they became involved in organized veterinary medicine. Through her work with the Virginia VMA, Dr. Gard has had the opportunity to influence state legislation. Dr. Larson has served on the Horses at Risk working group for The Foundation for the Horse, as well as vice president and president of the New Hampshire VMA.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 144:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Drs. Katie Larson and Sherri GardPodcast Website: The Business of Practice

What does it really mean for a dental assistant to practice at the top of their scope? In this episode, industry leaders explain why certification is more than just another credential and how it can transform careers, improve patient care, and strengthen dental practices. Kevin Henry is joined by Amber Musser of Aspen Dental and Atia Black of the Dental Assisting National Board to discuss the real impact of investing in dental assistant education. They explore how certification builds confidence, creates new career opportunities, improves workflow, and helps dental assistants deliver higher quality patient care. The conversation also highlights how Aspen Dental supports its teams through structured training, study resources, and career development while navigating different state requirements. Whether you are just starting your career or looking to take the next step, this episode offers practical insights into why practicing at the top of your scope benefits both dental assistants and the patients they serve. ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Infection control is the most important responsibility in every dental practice, yet it is also one of the most misunderstood. Are dental teams truly protecting their patients, or are outdated habits putting safety at risk without anyone realizing it? In this conversation, Tija Hunter, CDA, EFDA, CDIA, CDSO, MADAA joins Kevin Henry to discuss why infection control should always come before productivity, scheduling, or practice growth. They explore the growing challenge of training new dental assistants, the spread of misinformation in dentistry, and why proper education is essential for keeping both patients and dental teams safe. Tija explains how certification in dental infection prevention builds confidence, strengthens careers, and helps establish consistent standards across the profession. The discussion also covers common misconceptions about sterilization, the importance of documentation, understanding state regulations, and why continuous education is one of the best investments any dental assistant can make. Whether you are new to dentistry or an experienced professional, this episode highlights why infection control remains the foundation of quality patient care. Connect with Tija Hunter Email: tijaefda@gmail.com DANB Website: https://danb.org/ ADS Website: https://www.myads.org/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

As horses age, their health care needs and associated costs often increase, making proactive management especially important. Having your veterinarian perform regular examinations, dental evaluations, and monitoring for common senior conditions can help you catch problems early and potentially reduce long-term expenses. Senior horses might also require specialized feeds, medications, or additional supportive care, which can increase monthly costs. Developing a preventive care plan and budgeting for age-related health needs can help owners support their horses' comfort and longevity. This episode is brought to you by CareCredit. Meet the Experts: Alex Bianco, DVM, Dipl. ACVIM, is a Minneapolis native and graduate of the University of Minnesota College of Veterinary Medicine, in St. Paul. After completing a rotating equine internship at Kansas State University, in Manhattan, she completed a large animal internal medicine residency at Purdue University, in Lafayette, Indiana. Following her residency, Bianco remained at Purdue for an additional year working as an equine ambulatory veterinarian, before returning to the University of Minnesota as clinical faculty in 2016.Jonathan Yardley, DVM, is a graduate of Tufts School of Veterinary Medicine, in North Grafton, Massachusetts. He began his career with a private practice internship before joining a prominent racetrack practice, Teigland, Franklin, and Brokken, where he specialized in caring for an elite clientele of Thoroughbred racehorses. In 2014 Yardley shifted from private practice to academia as an ambulatory, clinical-track veterinarian in the Equine Field Service department at The Ohio State University's College of Veterinary Medicine, in Columbus, where he currently serves as an associate professor. As the equine rotating internship director, Yardley is committed to fostering an enriching learning environment that empowers interns to develop their clinical and critical thinking skills throughout their yearlong internships. Dedicated to veterinary wellness, Yardley serves as co-chair of the College of Veterinary Medicine Health & Wellbeing Committee, championing evidence-based strategies for healthcare improvement. He hosts the podcast “Horse Talk with Doc,” where he shares valuable insights into equine health and well-being. Outside of his professional pursuits, Yardley is an avid curler who enjoys traveling with his wife. They share their home with three beloved Doodles.

Join me in welcoming Ericka Taipalus, CVPM CVT to the show for this episode! Ericka is one of the Veterinary Hospital Managers Association's 2026 Emerging Leaders and manages a team of two doctors and eight staff members at Lakeview Animal Clinic in Pewaukee, Wisconsin, and she joins me for this episode to discuss what it really takes to create a healthier workplace culture in veterinary medicine. She shares her journey from veterinary technician to practice manager and reflects on stepping into leadership during one of the most challenging periods our profession has faced- the COVID-19 pandemic. We also talk about the realities of burnout, staffing shortages, uncertainty, and the lingering effects of working in environments where people are focused on simply getting through the day. Ericka really highlights trust, consistency, and emotional intelligence. Rather than relying on top-down management, she explains how involving team members in decision-making, encouraging open communication, and creating psychological safety helped change her practice's work culture. We talk about the importance of helping employees understand the "why" behind changes and creating an environment where people feel comfortable voicing their concerns, ideas, and mistakes, and Ericka shares some practical insights into change management, including lessons learned from major transitions and how leaders can reduce fear and uncertainty by listening before acting. We explore why positivity is often misunderstood and why, from Ericka's perspective, it is less about maintaining a cheerful attitude and more about remaining steady, solution-focused, and consistent during especially challenging times. In addition, the two of us spend some time discussing a topic which Ericka is deeply passionate about: mentorship. Recognizing that many practice managers enter leadership roles without the support systems commonly available to veterinarians, she developed a mentorship program designed to provide guidance, confidence, and connection for emerging leaders. I hope that you enjoy this insightful conversation with Ericka Taipalus! Show Notes: [0:58] - Today's sponsor is CareCredit! [2:30] Ericka reflects on having built a collaborative, psychologically safe culture after leading through COVID challenges. [4:44] - Managing during COVID meant constant uncertainty, making leadership transition especially difficult. [6:05] - Hear how, following new ownership, Ericka's team improved culture by involving staff in coming up with solutions. [9:55] - Emotional intelligence and self-awareness helped shape Ericka's collaborative, growth-focused approach to leadership. [12:39] - A collaborative leadership style leads to psychological safety and helps reduce burnout. [15:37] - I point out how strong trust and shared goals help teams embrace change and stay engaged. [16:36] - Ericka explains how team buy-in grew via trust, consistency, transparency, and employee involvement. [19:18] - Ericka argues that effective change management depends on trust, even when teams can't influence decisions. [21:34] - Ericka reflects on how consistent kindness and emotional intelligence created trust, improving collaboration and communication. [24:49] - Managing client concerns requires emotional regulation and avoiding making assumptions about their reactions. [27:07] - For Ericka, positivity means staying steady and believing that challenges are temporary. [29:28] - Hear about how, to support new leaders, Ericka created a mentorship program for practice managers. [33:13] - Mentorship and peer support can make future practice managers' journeys so much easier! [34:43] - Ericka reminds us that we are not alone on our leadership journeys. Thank you for listening. Remember you are not in this alone. Visit our website for more resources. Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Lakeview Animal Clinic Web Page Lakeview Animal Clinic on LinkedIn Sponsor: CareCredit

In this episode, Barb Crabbe, DVM, MA, joined us to discuss the ethics of emergency care in equine veterinary practice. Veterinarians have an ethical duty to provide care to animals, but they must also prioritize their personal health and wellness. Finding that balance is “one of the most difficult things in equine veterinary medicine,” Dr. Crabbe explained, and individuals must make decisions based on their personal ethical boundaries.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 143:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Dr. Barb CrabbePodcast Website: The Business of Practice

In this episode, Barb Crabbe, DVM, MA, joined us to discuss the ethics of emergency care in equine veterinary practice. Veterinarians have an ethical duty to provide care to animals, but they must also prioritize their personal health and wellness. Finding that balance is “one of the most difficult things in equine veterinary medicine,” Dr. Crabbe explained, and individuals must make decisions based on their personal ethical boundaries.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 143:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Dr. Barb CrabbePodcast Website: The Business of Practice

Dental assisting is more than just a job. In this conversation, ADAA President Erin Hendricks shares why she believes it is a lifelong career that deserves greater recognition, stronger standards, and better opportunities for every dental assistant. Drawing from nearly four decades of experience, Erin discusses her journey from the United States Air Force to becoming President of the American Dental Assistants Association. She explains why national certification and licensing could transform the profession by making it easier for dental assistants to work across state lines while strengthening career growth and professional recognition. The discussion also covers pay, career advancement, the importance of advocacy, and why every dental assistant needs a voice in shaping the future of the profession. Whether you are just starting your career or have years of experience, this episode offers valuable insights into where dental assisting is headed and how you can be part of its future. Connect with Erin! ADAA Website: https://adaausa.org/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Could dental assistants soon administer local anesthesia in more states? Oregon is leading the way with one of the most progressive changes in dental assisting, and it could shape the future of the profession across the country. In this episode of the Dental Assistant Nation Podcast, Kevin Henry is joined by Tina Clarke, Atia Black, and Tony Garcia to discuss Oregon's new Local Anesthesia Function certification for dental assistants. They explain the education, training, and certification process required to perform this advanced function, why patient safety remains the top priority, and how expanding responsibilities can improve workflow, reduce burnout, and create new career opportunities. The conversation also explores whether Oregon's model could inspire similar changes in other states and where dental assistants can find reliable information about their own state's requirements. Whether you are an experienced dental assistant, a student, or part of the dental team, this episode offers valuable insight into one of the profession's most important developments. DANB Website: https://www.danb.org/ Connect with Tony Garcia Email: vipservice@danb.org Connect with Tina Clarke Email: tina@teachertinardh.com Website: https://www.teachertinardh.com/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Amanda Donnelly, a veterinary consultant, award-winning speaker, and author of Leading and Managing Veterinary Teams, is this quarter's featured guest. She shares her journey from growing up in a veterinary family to building a successful career spanning general practice, emergency medicine, industry leadership, and veterinary consulting. She discusses how a passion for communication, business, and the human-animal bond guided each career transition and ultimately led her to become a recognized speaker and author. She also highlights the power of effective communication in strengthening client relationships, supporting veterinary teams, and helping pets receive the care they deserve.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Barb Crabbe, DVM, MA, joined us to discuss how equine veterinarians can use a basic ethical construct to evaluate and resolve ethical dilemmas and minimize moral distress. She defined ethical decisions versus ethical dilemmas, shared the work done to upgrade the ethics of veterinary medicine, and more.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 142:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Barb Crabbe, DVM, MAPodcast Website: The Business of Practice

In this episode, Barb Crabbe, DVM, MA, joined us to discuss how equine veterinarians can use a basic ethical construct to evaluate and resolve ethical dilemmas and minimize moral distress. She defined ethical decisions versus ethical dilemmas, shared the work done to upgrade the ethics of veterinary medicine, and more.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 142:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Barb Crabbe, DVM, MAPodcast Website: The Business of Practice

Dr. Emily Singler, the author of Pregnancy and Postpartum Considerations for the Veterinary Team, a content specialist for the American Animal Hospital Association, a certified parental leave coach, and a mother herself, is our guest this week. She will be speaking on the topic of pregnancy and parenthood in veterinary medicine at this year's AVMA Convention, July 10-14 in Anaheim, California, and we hope to see you there! In this episode, Dr. Singler reflects on the evolution of her career from shelter and private practice to writing, consulting, and advocacy work focused on supporting veterinary professionals and working parents. She also shares the story behind her book, including the research process, key topics covered, and the real-world impact it has already had on veterinary workplaces. This conversation offers practical insights, reassurance, and encouragement for anyone balancing a veterinary career with family life.To participate in the research Dr. Singler mentions on parental leave in veterinary medicine, start here.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

What separates great orthodontic assistants from the rest? In this conversation, Anthony Herrera shares how patient trust, communication, and comfort can directly impact treatment success. Drawing from 14 years of chairside orthodontic experience, he explains why treating every patient as if they are the only one that matters leads to better compliance, stronger relationships, and a more positive orthodontic experience. Anthony discusses the importance of understanding orthodontic treatment protocols, educating patients before the doctor steps in, and helping patients feel confident throughout their treatment journey. He also shares practical chairside techniques that can make appointments more comfortable while improving efficiency for the clinical team. The conversation explores how proper isolation, visibility, and patient comfort contribute to successful bracket placement and overall treatment outcomes. Anthony also highlights innovations in orthodontic retraction systems and explains how modern tools can help clinicians work more effectively while creating a better experience for patients. Whether you are a new assistant or a seasoned orthodontic professional, this episode offers valuable insights into delivering exceptional patient care and elevating your role within the practice. Connect with Anthony ISORETRACT Website: https://isoretract.com/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Katherine Quesenberry, chief medical officer at the Animal Medical Center, joins us for our "Mistakes Happen" series this week.In this series, we are talking with brave colleagues about the parts of their career stories no one likes to talk about. We hope that this series empowers you to share more openly about your own mistakes— both for your benefit and for the benefit of those around you— and gives you some ideas on how to approach future mistakes more positively based on the stories you hear.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Julie Squires, a certified compassion fatigue specialist and master certified life coach, joined us again to offer advice on silencing your inner critic. Everyone has a voice in their head that is sometimes unkind. Squires said when we take that negative talk to heart, “it becomes what we believe.” Negative thoughts can create feelings that lead to stress and nervous system deregulation. Fortunately, there are tools and resources that can help.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 141:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Julie SquiresPodcast Website: The Business of Practice

Dr. Jim Orsini, an associate professor of surgery at the University of Pennsylvania and co-editor of Equine Emergencies and Comparative Veterinary Anatomy: A Clinical Approach, for our "Mistakes Happen" series this week.In this series, we are talking with brave colleagues about the parts of their career stories no one likes to talk about. We hope that this series empowers you to share more openly about your own mistakes— both for your benefit and for the benefit of those around you— and gives you some ideas on how to approach future mistakes more positively based on the stories you hear.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

Do you think probiotics can replace brushing and flossing? A viral TikTok trend is making that claim, but dental professionals are sounding the alarm. In this episode, Kevin Henry and pharmacology expert Tom Viola break down the truth behind probiotics and oral health so dental assistants can confidently answer questions patients are already bringing into the office. Tom explains how probiotics may support gum health, freshen breath, and improve the balance of healthy bacteria in the mouth, but they cannot remove plaque or replace the mechanical cleaning that brushing and flossing provide. The conversation also explores how social media trends quickly influence patient beliefs and why dental assistants play such an important role in patient education and communication within the practice. Kevin and Tom discuss how teams can stay ahead of misinformation, prepare for common patient questions, and reinforce healthy oral hygiene habits without dismissing patient curiosity. This episode is packed with practical insight for dental assistants who want to stay informed, support their patients with confidence, and better understand the growing conversations around probiotics and oral health. Connect with Tom Viola LinkedIn: https://www.linkedin.com/in/thomasviolarph/ Facebook: https://www.facebook.com/PharmacologyDeclassified Website: https://www.tomviola.com/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Courtney Campbell, a board-certified small animal surgeon, practice owner, author, and media correspondent, opens the personal stories for our "Mistakes Happen" series this week.In this series, we are talking with brave colleagues about the parts of their career stories no one likes to talk about. We hope that this series empowers you to share more openly about your own mistakes— both for your benefit and for the benefit of those around you— and gives you some ideas on how to approach future mistakes more positively based on the stories you hear.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Julie Squires, a certified compassion fatigue specialist and master certified life coach, joined us to discuss ways equine veterinarians can build confidence in themselves and others. Self-doubt can lead to stress, decreased adaptability, and anxiety. Squires explained some deliberate steps veterinarians can take to overcome imposter syndrome. She also discussed how mentors can help build confidence in their mentees.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 140:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Julie SquiresPodcast Website: The Business of Practice

Many practices keep looking for more new patients when the bigger problem is the gap between what gets diagnosed and what actually gets scheduled, completed, and collected. In this episode, Kirk Behrendt talks with Sameer Bhasin of CareCredit about building reliable, measurable systems that make unscheduled dentistry visible, tighten the diagnose-to-schedule pathway, and improve follow-through so patients get the care they need without adding more chaos to the schedule. You'll learn how to create an actionable dashboard, protect procedure time, clean up revenue cycle habits, and use technology to amplify (not replace) your workflow. Listen to Episode 1050 of The Best Practices Show!Main Takeaways:Most private practices aren't short on diagnosing treatment; they're short on conversion and follow-through.Unscheduled dentistry should be broken down into a dashboard by timeframe, procedure type, value tier, and patient readiness so it becomes actionable.A strong diagnose-to-schedule pathway requires consistent handoffs, clear “why now,” and protecting schedule time for the procedures you want to do.Production on paper isn't the same as performance because value is often lost in handoffs, case acceptance, scheduling, and collections.Clean revenue cycle discipline includes early benefit verification, collecting patient portions appropriately, and consistent weekly AR and aging-claims follow-up.Technology should amplify an existing workflow (analytics, reminders, online scheduling guardrails) rather than replace human follow-up and accountability.As a benchmark, about 10% of patients should be applying for third-party financing to ensure financial options are part of the process, not an afterthought.Snippets:00:00 Unscheduled dentistry is the opportunity most practices aren't working.08:23 How to build an unscheduled treatment dashboard by time, procedure, and value tier.11:52 Standardizing the diagnose-to-schedule pathway and creating urgency with the “next best appointment.”15:40 What a “clean revenue cycle” looks like and why write-offs are a major hidden problem.18:05 Technology amplifies a workflow; it doesn't replace one.20:10 The metrics Samir watches, including the 10% financing application benchmark.23:10 The “Great Wall of China” myth and how misconceptions show up in practice systems.26:55 Approval rate realities and why you can't get approvals without applications.33:00 What a CareCredit practice review reveals and how it's used to find opportunities.35:45 A simple action plan: pull the last 90 days of unscheduled dentistry and call the top 20 patients.Guest Bio/Guest Resources:Sameer Bhasin, Vice President of Strategic Alliances at CareCredit, is responsible for working with dentistry's key opinion leaders and educators to gather the latest insights and trends. Previously, Mr. Bhasin held positions as a CareCredit Practice Development Manager and Regional Sales Manager where he acquired more than a decade of front line practice experience. He holds both a Bachelor's Degree and Master's Degree in Business and an MBA in Healthcare Administration.Email: sbhasin@carecredit.comSocial: https://www.facebook.com/sameer.bhasin/https://www.instagram.com/sam.i.am.329/More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

Dr. Jen Brandt, AVMA's Director of Wellbeing, provides a research-based foundation for our exciting new series, "Mistakes Happen," on this week's show. She explores the neuroscience behind mistakes, explaining how our brains are wired to perceive errors as threats and how that impacts learning, resilience, and performance. Through personal stories and practical strategies, she helps us move beyond blame and toward meaningful improvement.For additional resources, browse the following titles on AVMA Axon:Self-Compassion for Veterinary ProfessionalsPsychological Safety: Heart of Successful TeamsRebuilding Self-Belief in Veterinary ProfessionalsAnd on Journey for Teams: What to Do When You Say the Wrong ThingSelf-AwarenessThank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

What separates dental assistants who stay stuck from the ones who grow into leadership and management roles? In this episode, Sherrie Busby shares the mindset shifts, career decisions, and uncomfortable moments that helped her build a 42 year career in dentistry and become a respected educator, mentor, and industry leader. Kevin Henry and Sherrie dive into the reality of growth in the dental field and why leadership is not just about standing in front of a room or having a management title. They talk about how dental assistants can create opportunities for themselves by learning new skills, saying yes to uncomfortable challenges, and becoming valuable inside the practice. Sherrie shares her journey from single mom working at Pizza Hut to becoming a dental assistant training developer and speaker, along with the lessons she learned from failure, rejection, burnout, and personal growth. The conversation also explores the role of DSOs, mentorship, continuing education, and the importance of taking initiative in your career. Whether you want to become an office manager, mentor, educator, or simply feel more fulfilled in dentistry, this episode offers practical insight and motivation for dental assistants who want more from their career. Connect with Sherrie Busby Email: Sherrie.Busby@yahoo.com Podcasts Dental Assisting Uncharted: https://www.youtube.com/playlist?list=PLrjkyvO6G1h0SDcqniI9yoMsIMQUqDAtC ZenOne Podcast: https://www.youtube.com/@ZenOne_Dental/featured ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Mark Penning, Vice President of Animals, Science, and Environment at Disney Experiences, is our guest this week and the speaker for the 2026 AVMA Convention keynote, hosted by Hill's Pet Nutrition and AVMA PLIT and AVMA LIFE. Dr. Penning shares how a non-linear career path led him from veterinary practice in South Africa to overseeing animal care and conservation efforts across Disney Experiences. He reflects on leadership, teamwork, and the importance of creating a culture rooted in purpose and trust. He also offers a preview of the message he'll bring to the AVMA Convention keynote: that the skills veterinarians develop can open doors to extraordinary opportunities and meaningful impact.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Cara Wright, DVM, MS, IVCA, shared the results from four veterinary well-being studies released by Merck Animal Health. These studies have tracked mental health, burnout, and well-being trends among U.S. veterinarians and their teams. Wright reported that 74% of veterinarian respondents are satisfied with their careers. She also shared three factors that are statistically tied to well-being: healthy stress management techniques, a healthy work-life balance, and the use of a financial planner.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 139:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Dr. Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc.Podcast Website: The Business of Practice

Dr. Rosemarie Rossetti, an expert in disability inclusion, universal design, and accessibility, is our guest on this week's episode. Building from last week's introduction to Journey for Teams 3.0, Dr. Rossetti gives us a preview of some of the principles and key takeaways from her THRIVE session, Championing Universal Design. She shares real-world challenges pet owners with disabilities face and outlines practical design changes that can make clinics more inclusive and easier to navigate, improving both patient care and the overall success of a practice.Visit https://www.journeyforteams.org/thrive/ to start your journey with the THRIVE sessions!Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

Dr. Latonia Craig, AVMA's Chief of Veterinary Engagement and Belonging, is our guest on this week's episode. She introduces us to the THRIVE Sessions, the latest installment of Journey for Teams, focused on transforming workplace culture in veterinary medicine. She shares how teams can move beyond awareness to address systemic disruptors, improve inclusion, and build a true culture of care. Learn practical, case-based strategies to create healthier, more engaged teams that benefit all of our veterinary lives.Visit https://www.journeyforteams.org/thrive/ to start your journey with the THRIVE sessions!Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc., discussed minority equity share offers for equine practice associates. These offers are becoming increasingly common as signing or retention bonuses, often from large corporate practices, but associates usually have very little ability to negotiate the terms. She explained the important questions associates should ask before accepting such an offer.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 138:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc.Podcast Website: The Business of Practice

Dr. Kristin Welch, a board-certified emergency and critical care specialist, is our guest on this week's episode. She takes us through her career path from specialty training to private referral practice to founding DVM STAT, a teleconsultation service expanding access to real-time specialist support. You'll also hear how a pivotal personal experience during vet school shaped her approach to empathy and client communication and how she navigated starting her family during her residency training. It's an episode full of action and insights, and you won't want to miss it! Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

Dr. Olivia Patania, a Senior Investigative Pathologist at StageBio and a Consulting Hepatobiliary Pathologist at Texas A&M University, is our guest on this week's episode. She discusses her training through vet school, residency, and PhD, emphasizing the importance of mentorship, research experience, and aligning career decisions with long-term goals. The way Dr. Patania lives her own advice to "make time for the things you're passionate about" with consulting and volunteering with the American College of Veterinary Pathologists is an inspiration for us all. You won't want to miss this episode!Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Chris Doherty, DVM, MBA, CBV, assistant director of strategic business research and outreach for the AVMA, discussed the current state of the equine veterinary industry. He reviewed data collected from the 2026 AVMA Economic State of the Veterinary Profession report and discussed topics including early-career compensation, veterinary educational debt, average equine associate salaries, and more.Access the report here: https://ebusiness.avma.org/ProductCatalog/product.aspx?ID=2329The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 137:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Chris Doherty, DVM, MBA, CBV, Assistant Sirector of Strategic Business Research and Outreach for the AVMAPodcast Website: The Business of Practice

Equine colic refers to abdominal pain rather than a single disease and can arise from many causes, ranging from gas buildup to intestinal impaction. Horses with colic might show subtle signs such as reduced appetite or lethargy, or more obvious behaviors like pawing, flank-watching, rolling, or repeatedly getting up and down. Because some types of colic can become life-threatening quickly, recognizing early signs and contacting a veterinarian promptly can improve the horse's outcome.This episode is sponsored by CareCredit. About the Experts: Michael Fugaro, VMD, Dipl. ACVS, is the owner and founder of Mountain Pointe Equine Veterinary Services, in Hackettstown, New Jersey. Fugaro received his VMD at the University of Pennsylvania's School of Veterinary Medicine, in Kennett Square, where he graduated in 1997. He then completed a large animal internship at the University of Guelph, in Ontario, Canada, and a large animal surgical residency at Purdue University, in West Lafayette, Indiana. Previously, Fugaro was the resident veterinarian and a tenured full-professor at Centenary University, in Hackettstown. He has also taught as a visiting instructor at Rutgers University in the Animal Science Department, in New Brunswick, New Jersey. Fugaro has held veterinary positions with the New Jersey Department of Agriculture's Division of Animal Health and the New Jersey Racing Commission. He has also been the president of the New Jersey Association of Equine Practitioners, an advisory board member for the Rutgers University Board for Equine Advancement (RUBEA), and an admissions committee member for University of Pennsylvania's School of Veterinary Medicine. When not performing surgeries, Fugaro enjoys golfing and going to the gym. He resides in Morris County, New Jersey, with his wife, Donna, and dog, Curtis.Bianca Ruspi, DVM, is a third-year resident in equine surgery at Rood & Riddle Equine Hospital in Lexington, Kentucky. She attended the University of Kentucky (UK), in Lexington, for her undergraduate degree and Cornell University, in Ithaca, New York, for veterinary school. She is interested in orthopedic surgery and joint disease and is pursuing a PhD at UK's Gluck Equine Research Center following her residency.