Podcasts about CSP

Listen to today's podcast... “This year, I am going to earn my CSP.” That is what I said several years ago at this time. And thankfully, I can say that after many hours of sweating it through, I received my Certified Speaking Professional designation in San Diego, California July 2007. For many of us, New Year's Resolution Week is a time to reflect on the changes that we want and need, and in doing so we compile a list of resolutions. Unfortunately if our resolutions happen not to work out as we had hoped, we tend to put off trying again until the following year. Take One Action Today To Build Your #Resiliency!      Tip For Building Resiliency and Celebrating New Years Resolutions Week: Visualize It Many experts agree that the resolution itself is too often equated with the plan when it is only one part of the overall plan. One tip is to visualize the future.  Identify and visualize what feelings will come about by you achieving your goal. Replay this image regularly. The more details the better! Everyday is a new challenge to live the way you intend to, according to your passions and purpose. Remember, it takes less effort to stay the same than it does to change. Most goals require stepping outside of your comfort zone and that is why many people give up. Looking for more ways to build your resiliency? Take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab. #mentalhealth #hr

Get the Book "Rethinking SAFETY Culture" Today! Join the Community of Safety Pros today! In this episode, Blaine J. Hoffmann interviews Heather MacDougall, Esq. and CSP, a seasoned legal workplace safety and management professional. They discuss the evolving role of safety leaders, the impact of AI on safety management, and the importance of shifting from a compliance mindset to one that aligns with business goals. Heather emphasizes the need for safety professionals to build trust and collaboration within organizations, make informed collaborative decisions, and leverage available resources for continuous improvement. The conversation highlights the future of safety as a systems-thinking approach that integrates safety goals with business needs. Please listen to this episode and share it with others. If you want to discuss this and other topics in depth, become a SafetyPro Community member (it's FREE to join). Premium Community members can access exclusive content like episode videos, video courses, templates/downloads, participate in live streams, and direct message/live chat with the Safety Pro.  Join the Community of Safety Pros today! Visit Mighty Line Tape for all of your facility marking needs. Order your free sample of floor tape TODAY! Visit Arrow Safety for all of your safety service needs. Remember to mention we sent you to get 25% off your estimate!

The end of the year is one of the most important leadership moments you'll have. In this episode of Boss Better Now, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, shares how leaders can use the transition between years to reset expectations, strengthen workplace culture, and build momentum for employee engagement in the year ahead. He explains why year-end communication matters so much—and how both words and actions shape how teams show up after a long season of work. Joe explores how acknowledging impact, reinforcing purpose, and offering credible hope can increase employee commitment and trust, while misalignment between messaging and experience can quietly undermine morale. He also addresses the limits of motivation when teams are exhausted, and why burnout requires more than a culture speech to fix. If you want to help your team start the new year feeling seen, supported, and motivated to care and try, this episode offers practical leadership insight you can apply right away. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

Send us a textThe year felt like it stretched on forever, and in that extra space the networking world reshaped itself. We traded weekly cadence for deeper focus, shipped an AWS Advanced Networking book that the community embraced, and then watched the landscape pivot as vendors consolidated, clouds connected to each other, and AI hype met the hard edges of security and reliability.We dig into the acquisition wave with clear eyes: Arista picking up VeloCloud from Broadcom and what that means for SD‑WAN customers; HPE's Juniper deal clearing regulatory review and the open questions around Mist and portfolio strategy; and why Broadcom–VMware didn't trigger instant mass migrations, even as budgets and CSP support shifted. Then we chart the most surprising turn—AWS and Google offering a cross‑cloud link that's not a one‑off database play, but a general connective fabric. If pricing trends toward pipe capacity rather than per‑GB egress, multi‑cloud networking stops being a niche product pitch and becomes an operator reality. We even explore the idea of a Cloud Exchange Point, where automation snaps providers together at scale.AI was everywhere and still uneven. We call out real wins—friendlier automation workflows and eBPF‑powered visibility via Cisco's Isovalent acquisition—while laying out the unsolved work: agentic AI with least privilege, auditable actions, and enforceable data boundaries. Until those controls are standard, enterprises will limit autonomy and keep AI close to expert hands. Against the constant layoff drumbeat, we offer direct advice: build skills across cloud interconnects, Kubernetes networking, and eBPF telemetry; document outcomes in the language of cost and risk; and lean into community for opportunities and perspective.If you want a no‑nonsense guide to what changed, what actually matters, and how to prepare for a faster 2026, this one's for you. Subscribe, share with a teammate who needs signal over noise, and drop your take: which shift will shape your architecture next year?Purchase Chris and Tim's book on AWS Cloud Networking: https://www.amazon.com/Certified-Advanced-Networking-Certification-certification/dp/1835080839/ Check out the Monthly Cloud Networking Newshttps://docs.google.com/document/d/1fkBWCGwXDUX9OfZ9_MvSVup8tJJzJeqrauaE6VPT2b0/Visit our website and subscribe: https://www.cables2clouds.com/Follow us on BlueSky: https://bsky.app/profile/cables2clouds.comFollow us on YouTube: https://www.youtube.com/@cables2clouds/Follow us on TikTok: https://www.tiktok.com/@cables2cloudsMerch Store: https://store.cables2clouds.com/Join the Discord Study group: https://artofneteng.com/iaatj

Jane Dutton speaks to Taryn-lee Kearney a Globally-recognized CSP professional speaker, human connection strategist, and founder & CEO of Aha! Training & Development and The Boardroom Couch about reflecting on the year that was 2025. See omnystudio.com/listener for privacy information.

Join the AgNet News Hour for expert insights into the latest in U.S. agriculture. In this episode, we cover USDA's Farmer-First Regenerative Agriculture Pilot Program, which rewards farmers for improving soil and water quality using NRCS tools like EQIP and CSP. Learn how partnerships with corporations, technical service providers, and urban communities are scaling regenerative practices to improve crop yields, nutrition, and sustainability. We also sit down with Amy DeLisio, CEO of the Dairy Council of California, to discuss the health benefits of milk and dairy foods. Discover why whole milk, chocolate milk, and cultured dairy products like yogurt and cottage cheese are essential for bone health, brain development, gut wellness, and overall nutrition. Amy highlights California's universal school meal programs, giving children access to nutritious milk and locally grown foods. We also celebrate National Milk Day on January 11th, showcasing milk's history, pasteurization, and its vital role in healthy diets. The episode explores critical California agricultural trends for 2026, including fertilizer pricing, farm store supply chain challenges, and fuel costs affecting local farmers and businesses. We cover emerging issues like automation in agriculture, electric vehicle infrastructure, and the farm bill's future impact on the industry. Finally, we touch on personal wellness, emphasizing consistent exercise, home gyms, and outdoor activity to maintain energy and health for farming communities. Whether you're a farmer, consumer, or ag industry professional, this episode provides actionable insights, science-backed information, and updates on policy, sustainability, and nutrition. Stay informed and prepared for the year ahead in agriculture.

Most employee recognition programs don't work the way leaders think they do. In this episode, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, examines why many common approaches to employee recognition fall short of building real engagement, motivation, and a healthy workplace culture. He explains how well-intentioned systems can unintentionally feel impersonal and why recognition that becomes routine often loses its impact. Joe reframes what meaningful recognition actually looks like, showing how specific, personal expressions of gratitude from leaders strengthen employee commitment, reinforce purpose, and encourage people to bring more of themselves to their work—without relying on swag, gift cards, or formal reward programs. If you want to create a culture where people feel seen, valued, and motivated to care and try, this episode offers practical insight into how recognition works when it's done right. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

Merry Christmas. As Christmas approaches, and as we drop our podcasts every Monday here at Blackline LTD , our team wanted to give our listeners a gift, the gift of leadership. We sat down with Wally Adamchik CMC, CSP, MBA on the battlefields of Gettysburg to talk about what leadership really is, how you attain it, how you keep it, and how you build it.It is truly one of the most powerful locations we've recorded in so far, and standing there, it's impossible not to think about the men and women who sacrificed so that you and I could live the lives we live today.The symbols of leadership on the battlefield translate clearly to life and to the jobsite. While we may not be getting shot at, and the risks may not be as obvious as they were then, they are no less real. The decisions we make as leaders are noless important. When you lead people, you affect their lives, for good or for bad, toward a brighter future or toward no future at all.Wally shares wisdom from more than two decades of being invited into boardrooms and companies across the country. He shares his heart, and he shares the truth. For me, thisconversation was a gift, which is exactly why we're calling this episode The Gift of Leadership. And Wally is bringing it to you this Christmas. I hope everyone in our industries, and beyond, has a very Merry Christmas and a prosperous and amazing New Year. Remember, that's a decision you can make with a little bit ofoptimism. Those are Wally's words, not mine, but they're true, and that's what matters.--------------------------WHERE TO WATCH:Spotify ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/07rT0hFAsPAZYCUF4OMBB7⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/us/podcast/the-line/id1722664848⁠⁠⁠⁠⁠⁠⁠⁠⁠--------------------------FOLLOW WALLYWebsite: https://www.wallyadamchik.com/Instagram: https://www.instagram.com/wallyadamchik/LinkedIn: https://www.linkedin.com/in/wallyadamchik--------------------------FOLLOW JOSH:X: https://x.com/Joshuadmellott⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram: https://www.instagram.com/JoshuadmellottLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/joshua-d-mellott-0b0525118/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@UCC11qG6HXWP7TmVMr_Sv7Vg⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠--------------------------FOLLOW BLACKLINE: @blacklineltd Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/blacklineltd?igsh=a2wwbzJ3Y3Jjd2o4⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100095504736514LinkedIn: https://www.linkedin.com/company/blackline-ltd/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/@blacklineLTD⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.blacklineltd.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠--------------------------EXPLORE THE PODCAST⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify: https://open.spotify.com/show/07rT0hFAsPAZYCUF4OMBB7?si=0da16a8fb2574ca4Apple: https://podcasts.apple.com/us/podcast/the-line/id1722664848⁠⁠⁠⁠⁠⁠⁠⁠

Welcome back to the Ultimate Guide to Partnering® Podcast. AI agents are your next customers. Subscribe to our Newsletter: https://theultimatepartner.com/ebook-subscribe/ Check Out UPX:https://theultimatepartner.com/experience/ In this episode, Vince Menzione sits down with SHI leaders Joseph Bellian and Stefanie Dunn, alongside Microsoft's Marcus Jewett, to dissect SHI's massive evolution from a traditional Large Account Reseller (LAR) to a strategic Global Systems Integrator (GSI). They explore the cultural and operational shifts required to move from a transaction-heavy model to a services-led approach, highlighting their alignment with Microsoft's MSEM methodology, the implementation of the Entrepreneurial Operating System (EOS), and their cutting-edge work with AI Labs and Agentic AI. Key Takeaways SHI has evolved from a transactional powerhouse into a Global Systems Integrator (GSI) focused on services and outcomes. The organization implemented the Entrepreneurial Operating System (EOS) to align vision, people, and data across sales and delivery. SHI serves as “Customer Zero” for Microsoft AI, implementing Copilot internally to better guide customers. The partnership mirrors Microsoft's MSEM methodology to ensure seamless co-selling and customer success lifecycles. SHI's AI Labs in New Jersey provides a secure environment for clients to build and test custom AI solutions. The shift requires moving from a “Hulk” (strength/sales) mindset to a “Tony Stark” (brainpower/strategy) mindset. Key Tags: SHI International, global systems integrator, Microsoft services, Joseph Bellian, Stefanie Dunn, Marcus Jewett, AI labs, agentic AI, MSEM methodology, entrepreneurial operating system, digital transformation, customer zero, copilot implementation, solution provider, cloud migration, data governance, services led growth. Ultimate Partner is the independent community for technology leaders navigating the tectonic shifts in cloud, AI, marketplaces, and co-selling. Through live events, UPX membership, advisory, and the Ultimate Guide to Partnering® podcast, we help organizations align with hyperscalers, accelerate growth, and achieve their greatest results through successful partnering. Transcript:Transcript: Joseph Bellian – Stefanie Dunn – Marcus Jewett WORKFILE AUDIO [00:00:00] Vince Menzione: We’ve got it. So it is interesting how these sessions kind of follow each other. Hopefully you’re seeing kind of a flow from marketplaces and the conversation about how to be a really great ISV to how an ISV took and built a channel strategy and how they integrated alliances and channels together. [00:00:16] Vince Menzione: Well, we have an, we have another really great example here to talk through. I have this, uh, incredible like background. Like I’m a hundred years old, basically. I don’t even want to tell anybody that. But, uh, I got to work with this organization way back in my days at Microsoft. They are, they were and are one of the top, I’ll call them, they were classically a reseller company. [00:00:40] Vince Menzione: They one of the largest, we call ’em large account resellers back in the day. Uh, their leader built a multi-billion dollar organization. I’m gonna let them talk through who they are today, but we have an opportunity to talk about transformation. From that lens now too, like how does an organization that’s really good at doing one thing evolve, transform and take advantage of these tectonic shifts we’re seeing? [00:01:03] Vince Menzione: So, uh, we’ve got some incredible leaders. I’m gonna have them come up on stage. And everybody introduced themselves from SHI and also from Microsoft. And we’re gonna have a really great conversation today. Great to have you. [00:01:26] Vince Menzione: So I’m gonna let, I’m gonna let you guys introduce yourselves because, uh, everybody knows you as DJ Marco Polo. So we’re gonna, we’ll start with you over in the far end, Marcus. Okay. Vince, I, [00:01:36] Marcus Jewett: I’ll try to be shy. [00:01:37] Vince Menzione: No, [00:01:37] Marcus Jewett: uh, hi everyone, my name is Marcus Jut, I am the Global Partner Development Manager for the SHI partnership. [00:01:43] Marcus Jewett: Uh, I have been overseeing this partnership for just under 12 years. Wow. So I have seen the evolutional journey of this partner and really proud of where they, uh, have matured their business and the partnership with Microsoft. [00:01:57] Stefanie Dunn: Thank you. Oh. [00:01:58] Marcus Jewett: Is there, is yours on? Oh, [00:02:00] Vince Menzione: mines [00:02:00] Stefanie Dunn: on. Hi, I am Stephanie Dunn, a director of Microsoft Services at SHI. [00:02:07] Stefanie Dunn: And it is an, it’s a pleasure to be here. It’s a pleasure to have Marcus as our PDM and, uh, Joe and Vince, uh, very, very happy to be here. Um, and I lead our Microsoft Services sales, uh, area. So across, uh, cloud AI business transformation and, uh. And, uh, data and ai. [00:02:28] Joseph Bellian: Great, great to have you, Stephanie. Thank you. [00:02:30] Joseph Bellian: Joe. Joe Bellion. I’m the VP of Microsoft Alliances and programs. Uh, I’ve been here at SHI for about eight months now, but been in and around the partner ecosystem for about a decade. Uh, I think of my organization of like kind of two aspects. So leading the charge around alliances, aligning our field sellers and specialists with Microsoft, as well as the, the programs backend incentives and operations. [00:02:51] Joseph Bellian: But, um, the real focus is driving the go to market strategy here at SHI. [00:02:55] Vince Menzione: Yeah. So great. So I started to allude to this earlier about like traditional, one of the top three or four companies actually. And we used to use the term, uh, LSP back in the day, or lar, we’ve got several iterations. Microsoft’s gone through several iterations of that name. [00:03:11] Vince Menzione: Marcus knows all of them probably by heart. Tell us what was the impetus to change the organization? Become more like a ser, a services led company as opposed to a transaction led organization? [00:03:21] Joseph Bellian: Yeah, absolutely. Throw one more acronym. SSP. SSP, that was another one. So, uh, solution provider. Um, but, uh, yeah, I, I’d say probably a couple things. [00:03:29] Joseph Bellian: Um, one, the big one, no news to anybody in the room and online as well. The shift with EAs, director of Microsoft, as well as, uh, the whole CSP hero motion. So we do recognize that opportunity, uh, to have services attached, to engage with our clients as well as our joint partnerships with Microsoft, uh, with services out in the field. [00:03:48] Joseph Bellian: Uh, the second one, probably the biggest one is our clients. Hearing out our clients that shift. Um, we’re talking about ai, ai, everything, AI services. Uh, we’re now in the whole era of agentic ai. What does that mean? How do you take advantage of those offerings? And so we recognize that, that our clients are spending millions of dollars with the Microsoft products, but how do you take advantage of that investment and maximize it in their environment? [00:04:13] Joseph Bellian: And so having services to help navigate those complex solutions, that’s where we’re, we’re leaning in. [00:04:18] Vince Menzione: So what did it take to change? Transformation doesn’t come easy. There’s mindset. There’s all these cultural changes that need to happen. From your perspective, both of your perspectives, what did it take internally for this change to happen? [00:04:31] Joseph Bellian: Yeah. Um, so if you, if you heard of the entrepreneurial operating system EOS Yes. And we’ve adopted that internally. Um, if you’re not familiar, it kind of comprises of six components. So vision, people, data, um, process. Issues and, um, uh, traction. So I apologize, that’s, uh, but take, take that model and put it into our business of what we did. [00:04:57] Joseph Bellian: Um, so two kind of twofold. One, moving our entire services practice organization under one, one operating rhythm, um, under Jordan Ello, our CTO. So pre-sales and delivery. So looking at that, the how we go to market with our services, single vision. Uh, single process. So it’s consistent as we’re engaging not only through our partners, but through our clients, but then also on the other side of the house, our Microsoft practice, having all of our resources under one roof so that it’s a single way we go to market. [00:05:28] Joseph Bellian: Aligning our go to market strategy, one-to-one with Microsoft. Why it, it does two things. One, it allows us to be very clear of how we are going to market to our clients, but it allows us to partner even better with our Microsoft counterparts. Yeah, when, when Microsoft, it’s always ever changing. You’re familiar, every six months to a year solution plays and the go-to-market strategy changes, uh, we’re there at the forefront in ensuring that we have our solutions mapped a hundred percent so that we can just co-sell together. [00:05:58] Joseph Bellian: Break down those walls. Let’s do more together. [00:06:00] Vince Menzione: And, uh, geographically you were sep, your teams were separated. You have a big operation in Texas. You also have a big New Jersey operation, which was where the company was founded, in fact. So I’d love to get the perspective on this, Marcus. From your perspective, like what did it do, what was it like before and what did it become? [00:06:17] Marcus Jewett: Oh yeah, let’s go back in the way back machine to 12 years ago. Um, it was a different partner, a different operating model, uh, in those early days. And this is really when we started to move customers from on-premises to more cloud-based subscription technologies. Uh, SHI was always just an incredible selling machine. [00:06:36] Marcus Jewett: If they could not do anything, they could always sell. And for any of you who are familiar with the Marvel movies, um. I, I, I, I use a reference internally with them. SHI was always like the Hulk root for strength. You know, you tell ’em to go sell something, Hulk Smash, they can knock that out. Well, as we really needed these partners to evolve and really help our customers with their technologies, whether it’s driving adoption, monthly active usage, consumption. [00:07:02] Marcus Jewett: We needed them to be more like Tony Stark, right? We needed the brain power, and so over the last, let’s call it five or six years, SHI has continued to invest in their Microsoft practice. They went from an organization that was really focused on management of EA acquisition of new Microsoft logo. To continuing to develop that muscle, but also investing in ways to help customers through their managed services, through their professional services. [00:07:28] Marcus Jewett: And it’s been a, a journey. Right? SHI is a large organization. For a long time they were Microsoft’s largest partner. And from a transactional build revenue perspective, and they still are in many ways, but we really needed them to demonstrate that they could help our, their customers, our shared customers take full advantage of all of the entitlements and the technology they, that they’ve purchased from us. [00:07:50] Marcus Jewett: And that’s really where the evolution has been with SHI when I first started, uh, this is like, God, 12 years ago, there were 20 people that were Microsoft centric resources that really were focused on. Customer acquisition and net new logos. And today that organization from a sales perspective is over 150 sellers. [00:08:09] Marcus Jewett: Wow. That are just focused on Microsoft. So that CSP, they, they fill the top of the funnel for services to help drive program utilization. And that’s not even talking about the dedicated services resources that works under Stephanie. So it’s been. An incredible journey. Microsoft has invested in SHI and in turn, SHI has invested into Microsoft. [00:08:31] Marcus Jewett: They’ve basically taken their approach in terms of how they go to market with Microsoft, and they’ve mirrored that almost like how Joe and I are wearing the same jacket. That’s really how they’ve aligned their, their go to market strategy, really making it a mirror where they take it. They’ve taken our Microsoft M methodology. [00:08:50] Marcus Jewett: And they’ve essentially adopted it and made it their own. So now when our sellers are talking with SHI sellers, they’re speaking the same language. [00:08:58] Vince Menzione: You’re teeing it up beautifully for your conversation with Stephanie here. Stephanie, I want to hear like how you’ve done all those things. ’cause it’s really your organization that’s focused on this, right? [00:09:06] Stefanie Dunn: Yeah, absolutely. So for us it’s all about shared outcomes. It we’re listening to the. Customer. We’re listening to Microsoft and we’ve really taken that to heart. Uh, the customer is at the center of every single thing that we do. I know all of us as partners. That’s really our vision, likely, and the reason why we’re here is our customers. [00:09:26] Stefanie Dunn: But really understanding how to take advantage of that partnership and build something incredible. And it is transformative. Uh, you know, we started as a licensing powerhouse, as Marcus alluded to, and now we’re going deep into services. So we’re aligning to co-sell motions. We’re aligning to the, the industries. [00:09:46] Stefanie Dunn: Uh, we’re creating marketplace offers. We’ve got our programs, uh, tied to all of our services offerings. And so when we look at the broader ecosystem, we see the vision of Microsoft. Uh, we’ve hired the right people, we’ve put the right processes into place, and we have the technology expertise in-house to really share. [00:10:08] Stefanie Dunn: In the journey with our customers and leading them. [00:10:11] Vince Menzione: And you know, you talk about like solution plays. You talked about industry. People don’t always recognize this when you talk to Microsoft sellers. They’re very focused on the industry they’re in, and you have to have those conversations that, this came up earlier, but we never got into this. [00:10:25] Vince Menzione: But you’re aligning your solution plays, you’re aligning your conversations to be very like healthcare and education, all those different markets, right? [00:10:32] Stefanie Dunn: We are. We are, which is very new for SHI in the services industry, and so you know, we’re taking our CSP plays. Um, our licensing plays and really saying, well, what can you do with that? [00:10:43] Stefanie Dunn: Right. You know, how can we advise you? And then we, we dig into the actual industry verticals to, to get tactical with them. You know, it’s, it’s about providing the strategy. It’s about providing the extra hands. They all need extra hands. They, you know, our, our customers need us. As an extension of their team. [00:11:01] Stefanie Dunn: And so for us it’s really important to dig into that and, and be, and be that, that listening ear and you know, that expert in the room for them, uh, from advisory standpoint. And so all of our se services sellers are advisors as well. They’re not selling a product, they’re not selling, uh, something individual. [00:11:19] Stefanie Dunn: We are selling to. Fill and fulfill their goals and business outcomes, which is extremely unique, I will say, because we do have that end to end. So it does start with the licensing. It starts with assessing what you really have, meeting with those advisors, and then putting together a roadmap to help them. [00:11:37] Stefanie Dunn: Understand. Okay, well this is what it’s gonna take to get you here. Here’s our, uh, we love reverse timelines at SHI and so, um, it’s d minus din and so this is where you wanna go and this is when you wanna get there. So this is how we’re gonna help you, uh, along that roadmap. [00:11:53] Vince Menzione: I am gonna put you on the spot here with m Sem. [00:11:55] Vince Menzione: ’cause I think Microsoft finally laid out a process a couple years ago for you to like line up to, ’cause you were doing one piece of it before. Do you want to talk about m how em plays in here and how SHI is leveraging it? [00:12:07] Marcus Jewett: Right. So, uh, across our SEM stages, there are five different stages, and this is the customer journey from these, you know, pre-sales, scoping, uh, engagements with customers all the way through delivery. [00:12:19] Marcus Jewett: And then of course, like that customer success lifecycle and managed services. Again, this was not a language or a way that SHI really approached their business. Again, it was very much like, let’s. Get the customer to purchase on an EA or let’s renew the customer. And then once that cycle was complete, then it, it was almost like adding fries. [00:12:38] Marcus Jewett: Would you like some services with your ea? Right. And, uh, it took a, it took a while, right? Some very, uh, difficult conversations, but we were able to find, finally get the right people in the room to make the right investments. And now when you think about how SHI goes to market, they don’t necessarily leverage the term SEM internally, but. [00:12:59] Marcus Jewett: All of their customer methodologies or their sales methodologies in terms of how they service their customers aligns perfectly. Even when we get into the descriptive part of building out our, uh, partner business plan, we did that across every stage of the M SEM methodology. So that we can ensure that the teams at SHI are in perfect alignment with the teams at Microsoft. [00:13:20] Marcus Jewett: So, uh, I’m, I’m really excited about how we’ve been able to mature the practice and how SHI is now 100% aligned with Microsoft across all of our solution areas, whether it’s. Security, you know, cloud and infrastructure or AI business solutions. There’s a very mirrored approach to how we support customers. [00:13:39] Marcus Jewett: Yeah. I want [00:13:40] Vince Menzione: to double click on the AI component. You know, we were up here earlier, Irwin and I were up here talking about being a frontier firm, and I’ll open it up to all, all of you to individually answer this. I know, Marcus, you have some insights here about the ai. You mentioned AI already. But also to Stephanie and Joe about how you’re taking AI and modern work and workplace and, and, and, and addressing this market specifically. [00:14:07] Vince Menzione: Where, where, where do we wanna start there? [00:14:09] Joseph Bellian: Yeah. One big one. Um, if you’re not familiar, we have ai, an AI labs, um, onsite, uh, lab, and based out of Jersey, one of our headquarters. So on the forefront of the AI technology, but the real focus there is being able to meet with our clients and obviously joint partnerships, um, to build and develop solutions safe, um, offline in a safe, secure environment. [00:14:33] Joseph Bellian: Because let’s be honest, I mean, ai, it’s moving fast and, and we, we, we need to ensure that our data’s secure. Um, and there’s a lot of risk out there. And so we are partnering, um, um, out there with Nvidia and other other providers, um, but specifically with Microsoft in the cloud, um, and securing that environment. [00:14:51] Joseph Bellian: So AI Labs, bringing our clients in, building custom solutions, the area of a jet AI’s here. It’s [00:14:57] Vince Menzione: there. It is here. Yeah, it is here, Stephanie. [00:15:00] Stefanie Dunn: Thank you. Yes, and I’ll just add, uh, for, for our customers, they need to make sure that their foundation is right. You know, they’re coming from maybe all different other clouds. [00:15:09] Stefanie Dunn: They’ve, you know, got multi-tenant really understanding what their structure looks like, and then. Creating that secure foundation. So we’ve got a lot, you know, we do a lot around, uh, just full M 365 migrations and then into understanding the identity and the security baseline under that, making sure that that’s correct. [00:15:29] Stefanie Dunn: And then we can start journeying into some of these other conversations. Data governance, data engineering, uh, all that is extremely important. We have an entire dedicated team, uh, within services sales. Pre-sales with essays or solution architects and delivery, uh, as well as just the project management. [00:15:48] Stefanie Dunn: And, and it’s just this full life cycle to understand where are you and we need to make sure that, that your structure’s built correctly or else it’s never gonna succeed. So a little bit, we take it back to the foundation level, I’ll just say from a customer, uh, engagement perspective to make sure that what they wanna do, they can do securely. [00:16:06] Marcus Jewett: Very cool. I, I’d like to add one other piece there. Um, you know, obviously to Joe’s point earlier, like if anyone says they know exactly what the AI journey will look like for most customers in six months, they’re probably not telling you the truth. Right? This is, we’re, we’re building the plane in the air. [00:16:22] Marcus Jewett: But, uh, one thing Microsoft has really built a foundation on is looking at our partners. And the ones who have adopted AI internally, especially Microsoft Technologies, and we call it Customer zero, right? Ensuring working with partners who have invested in their internal usage of Microsoft AI technology. [00:16:41] Marcus Jewett: So it’s all the various flavors of copilot. Rolling it out and implementing it across their organizations and building their own internal use cases, which they can go in turn and use to go help drive successful engagements with their end customers. So SHI has also been one of our, uh, brightest partners when it comes to that customer Zero journey. [00:17:01] Marcus Jewett: Uh, and it’s something I’m very, very proud of to see. Uh, we’re leveraging the, the use cases and the learnings our SHI is to really go out there and help customers navigate through their own. Uh, complexities of their AI journey as well. So, uh, my kudos to SHI as customer. Zero. Very proud of you and opera feels great. [00:17:20] Marcus Jewett: And you’re [00:17:20] Vince Menzione: providing support engineering, organ organization that supports this function? [00:17:24] Marcus Jewett: Oh, absolutely. As a globally managed partner, I mean, we’re, we’re gonna always be there to help our partners through the journey, right? So whether they need internal readiness or technical support, uh, whether it’s workshops, however we can help the partners best. [00:17:38] Marcus Jewett: Uh, position and posture themselves to go help customers with these, uh, AI engagements. Uh, we’re, we’re there to invest. Uh, we’ve invested in SHI for the last several years across, uh, ai, and we will continue to do so. [00:17:52] Vince Menzione: So what’s the message for the partner community, Joe, that, that, like, how should they perceive you? [00:17:57] Vince Menzione: How should they think about you? Should they, how should they think about engaging with you? Okay. [00:18:02] Joseph Bellian: Yeah, so I mean, obviously we’re an SSP, we’re never gonna, we’re never gonna, um, lose that, that accreditation with Microsoft. But the, the real focus of what we wanna be recognized as A-G-S-I-A global systems integrator, um, being able to engage our clients jointly, co-selling together and meeting them where they’re at across their digital journey. [00:18:21] Joseph Bellian: Uh, we have the capabilities to handle their licensing and understanding the complex matrix in their environment, their IT infrastructure. But being able to have a solution for every part of the journey of where they’re at, because every client’s in a different situation. Yeah. So, so in reality, it’s A-G-S-I-A global systems integrator, being able to engage across their journey. [00:18:42] Vince Menzione: So that’s a, did everybody hear that? ’cause I, I heard that for the first time. That’s a very different perception of the, of the previous organization and getting there. Uh, and you also, I remember this from the transactional side of the business. You were at the very type, at the top of the pyramid, right? [00:18:56] Vince Menzione: Yeah. You handled some of the largest corporations in the, in the world. Yeah. And you know companies as well as organizations like government, governmental organizations across different markets as well. [00:19:07] Joseph Bellian: Yep. A hundred percent. [00:19:08] Vince Menzione: Yeah. So GS. Yeah. [00:19:11] Marcus Jewett: And it’s really important to, for SHI to, to develop that GSI muscle. [00:19:15] Marcus Jewett: Uh, you mentioned at the beginning, Joe, that Microsoft, uh, we have various routes to market. Uh, one of those routes to market, uh, especially in the enterprise space or in our strategic space, is for customers to procure direct. Uh, SHI has longstanding relationships with those customers, and as these customers renew their agreements into a direct model with Microsoft, the way they stay engaged and add value to these prop, uh, to these customers is through their services, their professional services, their managed services. [00:19:42] Marcus Jewett: So going back to Joe’s Point around really defining themselves as a, uh, A GSI, that is also an SSP has been paramount to their overall transformational journey and their overall success. [00:19:55] Vince Menzione: And you also work, so I would assume you work with some of the ISVs in the room too. Yeah, I would think there’s some really great relationships or synergies. [00:20:01] Vince Menzione: Is that, is that an area of muscle you’ve been building out or, yeah, it’s battle, it’s an opportunity. [00:20:06] Joseph Bellian: I mean, I, I believe you have a segment coming up as well on it, um, around NPO. Um, and so there’s a, there’s a play in every motion from services, play services attached through ISVs, your SaaS offers. Um, we do recognize that that’s an opportunity. [00:20:18] Joseph Bellian: Uh, we’re having great success when you look at the marketplace, um, through the multi private party offers. Um, it allows us to expand our footprint and take, uh, take advantage of those relationships and co-sell together. So, absolutely. Wow. [00:20:30] Vince Menzione: Very cool. So you’re gonna be around most of the day today? Yes. I hope. [00:20:34] Vince Menzione: Mm-hmm. So for the partners that are in the room, I think that great conversations with both of you, Stephanie and Joe, and, uh, great conversation. Is there anything else we wanna share with everyone? [00:20:46] Marcus Jewett: Uh, no. It’s just, I would, I would leave you all with the fact that, again, uh, for every partner. Uh, make certain that you, you’re finding a way to differentiate yourself and tell your story. [00:20:57] Marcus Jewett: Uh, you may be doing some amazing work, uh, but if you’re not finding ways to, to tell that story and make certain your customers, and for me, Microsoft, make certain that, that the Microsoft teams you’re working with have very clear understanding of what your capabilities are today, then you may be missing the mark. [00:21:13] Marcus Jewett: I, I, I use this analogy all the time. Uh, the largest retailer on the planet. Who is it? Come on, help me out. I’m sorry. Largest retailer. Box Box. Walmart. Walmart, that’s right. You can turn on a television on any given day and you will still see a Walmart commercial. So yes, tell your story. Yes, very [00:21:34] Joseph Bellian: smart move. [00:21:34] Joseph Bellian: And one more, um, I just wanna make sure I land out there, is the success and where we go from here. Um, it’s this right here in the room. Um, us partnering together, bringing the partner ecosystem together. Um, in reality, we’re not competing together. We should be collaborating together and working together, um, in our client’s joint environments. [00:21:52] Joseph Bellian: Microsoft says it well, it’s that one Microsoft story. It’s that better together story and the more we can work together, the more success we’ll have together. [00:22:00] Vince Menzione: Awesome. I want to thank you so much for your sponsorship and for being here. Uh, big news here, I think it should be like on the front page of the partner ecosystem journal that you’re now, you’re now GSII think that that says quite, that says volumes to, to the community out there. [00:22:15] Joseph Bellian: Yeah. [00:22:15] Vince Menzione: Thank you. [00:22:15] Joseph Bellian: Absolutely. [00:22:16] Vince Menzione: Yeah. Thank you. Thank you both for joining us. So great to have you both. Thank you. Thank you, Marcus, to have you as well. Thank you. Thank you, Jeff. Thank you very much Stephanie. So great. So great to spend time with you. Thank you. And this.

durée : 00:01:58 - L'info d'ici, ici Périgord Vous aimez ce podcast ? Pour écouter tous les autres épisodes sans limite, rendez-vous sur Radio France.

There's going to be a new CEO at bp. CSP has announced the finalists in its 2026 Category Manager of the Year Awards. And Walmart and PepsiCo are accused of collaborating on a price-fixing scheme

Should leaders care about job satisfaction? In this episode, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, explains why focusing on job satisfaction won't move the needle on employee engagement, performance, retention, or workplace culture—and why many satisfied employees still deliver only the minimum. Joe breaks down the real drivers of commitment at work and clarifies what leaders should prioritize if they want teams to care, try, and give more than the bare minimum. He also explores what distinguishes engaged employees from those who are checked out or actively disengaged, and how leaders can start assessing the employee experience more effectively through practical conversations and simple tools that reduce burnout and increase motivation. If you're looking to build a workplace where people feel connected, energized, and invested, this episode offers clear guidance for improving engagement in meaningful, sustainable ways. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

We're wrapping up 2025 with a conversation that will change the way you think about the voice forever. Physiotherapist Emer Tully from Neuro Tour joins us to unravel the vital — and often underestimated — role of the pelvic floor in singing. From breathing mechanics to alignment, from recognising tightness vs. weakness, to understanding why singers, dancers, teachers and performers of all kinds should care about this powerhouse of stability, this episode is packed with practical insights and surprising - the perfect finale to a year of rich conversations.  WHAT'S IN THIS PODCAST?0:38 Thank YOU!5:20 Why is the pelvic floor so intriguing?7:59 The 5 diaphragms12:01 The function of the pelvic floor13:53 Pregnancy & performance16:48 Signs of a tight or weak pelvic floor & the impact on singing21:16 Helping a singer with a tight or weak pelvic floor30:07 Advice about the gym and methods of ‘support' in singing39:32 Pelvic floor & stress45:25 Recommended resources About the presenter HERE RELEVANT MENTIONS & LINKSSinging Teachers Talk - Ep. 201 Working with Hypermobile Singers with Sarah AlgoetJennie MortonSinging Teachers Talk - Ep.69 Understanding Pregnancy for the Singer and the Self-Employed with Sarah Joyce & Cat OgdenFeldenkraisSinging Teachers Talk - Ep.183 How to Fix Your Inhale and Transform Your Singing with Lucinda AllenSinging Teachers Talk - Ep.191How to Set Up the Best Exhale for Singing with Lucinda AllenDuncan RockSinging Teachers Talk - Ep.120 Understanding Singing and Fitness with Duncan RockAnatomy of Voice by Blandine-Calais-Germain & François GermainDr Sara ReardonMichelle Edminson @mvmt.101Jane AppABOUT THE GUESTEmer is NEURO TOUR's London Associate Director of Education. She qualified from Manchester University with a BSc Physiotherapy degree, and is HCPC accredited as well as a member of the CSP. She is a Vocal Specialist and a Certified Women's Health Practitioner. She has an advanced medical acupuncture certification; APPI Matwork & Reformer Pilates training & specialises in vocal/ TMJ physiotherapy. Website Instagram: @physio.emer 

Tonatiuh Márquez, llamado 'Lord Relojes', se desvaneció de escena política. CSP anunció que el funcionario dejó la investigación aduanera.

In this episode of “At Your Convenience,” CSP Editor Rachel Gignac speaks with Scott Hartman, president and CEO of Rutter's, and CSP's 2025 Retail Leader of the Year. Rutter's is No. 79 on CSP's 2025 Top 202 ranking of U.S. convenience-store chains by store count.The two spoke at CSP's Outlook Leadership conference in August about his RLOY recognition and the philosophies that have guided his 54-year career in the convenience-store and fuel industry. Hartman started in the business at just 12 years old, learning every role from stocking shelves to managing stores to leading one of the most innovative convenience store companies in the country. He shares stories of mentorship, family and the lessons he's learned about leadership, teamwork and staying ahead in an industry defined by constant change.Hartman recalls vacation adventures with his family, the lessons golf has taught him about patience and perseverance and how he balances his commitment to employees with time for personal well-being. As a leader, Hartman views his role as more of a coach than a boss. He said he's invested in nurturing both people and ideas and is unafraid to break new ground in technology, foodservice and even in-store gaming experiences. 

Closing out 2025 the right way. RNB FOEMOB joins the CSP as we discuss his career experiences, some exclusive news, foodie talk and much more.

Michell Fullmer, RDN, LDN, CSP, CNSC Nutrition plays a powerful role in supporting children through cancer treatment, but it's not always easy for caregivers to know what's best, especially when there are taste changes, appetite shifts, and treatment side effects. In this episode, we sit down with Michell Fullmer, a registered dietitian at Nemours Children's Hospital, to share practical insights that simplify nutrition during cancer care, reduce mealtime stress, and empower caregivers to make choices that help their child feel better every day. Join us for myth-busting, actionable tips, and reassurance from an expert who has guided countless families through this important part of care. DOWNLOAD TRANSCRIPT CLICK HERE to participate in our episode survey. Mentioned on this episode: Free Nutrition Consultations Nemours Children's Health Blood Cancer United Dare To Dream Project Navigating Cancer for Children and Teens HealthyWeight.gov Additional Blood Cancer United Support Resources: Information Specialists Free telephone/web patient programs Clinical Trial Support Center Advocacy and Public Policy Free booklets Financial support Young Adult Resources Support groups Survivorship Workbook Community Caregiver support Caregiver Workbook Mental Health Resources Supported by Nemours Children's Health. The post Nutrition Made Simple: Helping Kids Thrive During Cancer Treatment first appeared on The Bloodline with Blood Cancer United Podcast.

Joe's Premium Subscription: www.standardgrain.comGrain Markets and Other Stuff Links —Apple PodcastsSpotifyTikTokYouTubeFutures and options trading involves risk of loss and is not suitable for everyone.

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP230  In episode 230, Coffey talks with Linda Swindling about how HR professionals can build negotiation skills, increase approachability, and advocate more effectively inside their organizations.  They discuss why people fear negotiation and how media influences our mindset; the role of everyday micro-negotiations in building confidence; how to uncover true needs through strategic questioning; using the A-S-K framework to navigate difficult conversations; ways HR can speak up when discussions go off-track; understanding personality and negotiation styles; overcoming internal narratives that limit assertiveness; developing boundaries and protecting emotional energy; and helping leaders adopt negotiation as a core communication skill.  You can find Linda's assessments and tools including the “What's My DEAL Style?”, “How Well Do You Ask?” assessments and “Negotiate Like a CEO” E-Book here https://www.lindaswindling.com/assessments  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Linda Swindling, CSP, CPAE, is a globally recognized expert in negotiation, high-stakes communication, and leadership influence. Ranked among the Top 15 Negotiators in the World by Global Gurus for six consecutive years, she equips leaders and professionals to negotiate what matters—from closing major deals to dealing with workplace drama with confidence and clarity.  A Certified Speaking Professional and inductee into the National Speakers Association's Speaker Hall of Fame (CPAE), Linda is also a Professor of Practice in Negotiation and Dispute Resolution at the University of Texas at Dallas.  Her negotiation expertise was refined in the courtroom and the boardroom as a practicing corporate attorney and later, a strategic advisor to CEOs. During her 10 years practicing law, Linda became a partner and a mediator, successfully negotiated several million-dollar deals, and resolved cases that “couldn't be settled.”  For more than 25 years, she has delivered innovative, research-based programs which result in better conversations, proactive dispute resolution, and high-performance leaders and teams. You won't hear anecdotal or intangible theories based on books she read. Instead, you get strategies that produce breakthrough outcomes and lasting results.  Linda's clients include Fortune 100 companies, government agencies, and associations seeking to boost performance, build resilient cultures, and champion change. The creator of the popular Passport to Success book series, she is the author/co-author of more than 20 books including Ask Outrageously, Stop Complainers and Energy Drainers, and The Manager's High-Performance Handbook.  Whether she's speaking from the stage or coaching executives behind the scenes, Linda empowers professionals to use their voices effectively, resolve conflict respectfully, and negotiate durable outcomes that benefit all parties.  Linda Swindling can be reached at: https://www.facebook.com/JourneyOnLindaSwindling https://x.com/LindaSwindling https://www.linkedin.com/in/lindaswindling/ https://www.youtube.com/@LindaSwindling  About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Identify the psychological barriers that make negotiation feel uncomfortable for most professionals. Apply the A-S-K framework to improve preparation, questioning, and next-step planning. Strengthen leadership communication by encouraging employees and executives to clearly express what they really want.  

What do employees actually want from their leaders during the holidays? In this episode, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, looks at why many familiar holiday standbys—like parties, swag, and gift exchanges—don't always deliver the boost in employee engagement, morale, or workplace culture that leaders hope for. Instead, he explains how to make choices that genuinely reduce burnout, support real employee appreciation, and improve your team's quality of life during an already demanding season. Joe also shares the common missteps leaders make this time of year and how thoughtful communication can protect trust and motivation heading into the new year. If you want your people to feel valued, supported, and energized this season, this episode offers practical guidance you can put to work right away. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

Music artist Big Sweep 4K pulls up on the CSP as we discuss throwback fashion, dating expectations, top names you can't trust part 2, responsibility, things that make you react, opportunities and much more!

How are church work students formed at Concordia University, St. Paul (CSP)? The Rev. Dr. Brian Friedrich (President of Concordia University, St. Paul) and Breana Winnes (Assistant Director of Undergraduate Admissions for Concordia University, St. Paul) join Andy and Sarah for our Set Apart to Serve series to talk about what they love about what they get to do, an overview of the church work programs at CSP, why these programs are important to CSP, what makes these programs unique among the Concordias, what campus life is like at CSP, and how prospective students can learn more and visit campus. Learn more about Concordia St. Paul at csp.edu. Christ's church will continue until He returns, and that church will continue to need church workers. Set Apart to Serve (SAS) is an initiative of the LCMS to recruit church workers. Together, we pray for workers for the Kingdom of God and encourage children to consider church work vocations. Here are three easy ways you can participate in SAS: 1. Pray with your children for God to provide church workers. 2. Talk to your children about becoming church workers. 3. Thank God for the people who work in your congregation. To learn more about Set Apart to Serve, visit lcms.org/set-apart-to-serve. Have a topic you'd like to hear about on The Coffee Hour? Contact us at: listener@kfuo.org.

Personal branding in the workplace is no longer optional. It's essential. As professionals navigate a competitive landscape shaped by constant innovation and visibility, the ability to define, communicate, and sustain one's personal brand has become a key factor in professional success and organizational growth. Sima Dahl, CSP, has built her career helping individuals and companies harness that power. As an internationally recognized keynote speaker and creator of The #SwayFactor, Sima teaches professionals how to promote themselves with confidence and authenticity. Her approach goes far beyond image—it's about creating influence, driving engagement, and aligning personal value with business goals. Through her framework, Sima shows that personal branding isn't about self-promotion; it's about self-awareness and contribution. When employees understand how to position themselves effectively, they naturally become stronger advocates for their organizations. The result is a workforce that communicates with purpose, attracts opportunities, and helps businesses grow from the inside out. For organizations, embracing personal branding in the workplace means empowering employees to represent the company's mission and culture through their own networks. It supports recruitment, retention, and sales by humanizing the brand experience. When people see passionate, engaged professionals sharing their insights, they connect with the business behind them on a deeper level. Sima's work underscores an important shift in how companies view marketing and leadership. In today's business environment, influence isn't just reserved for executives or spokespeople—it's distributed across every employee who interacts with clients, partners, or audiences online. That's where the real power of personal branding comes into play. With The #SwayFactor, Sima has redefined how professionals think about their personal presence. Her method combines proven marketing principles with a human-centered philosophy that encourages authenticity, accountability, and alignment. It's not about being louder; it's about being clearer. Not about getting noticed, but about getting remembered for the right reasons. Her influence extends beyond the stage. Through her speaking, training, and consulting work, Sima has helped thousands of professionals take control of their reputation, strengthen their confidence, and create opportunities they once thought were out of reach. Organizations that adopt her strategies often see measurable gains in employee engagement, brand loyalty, and overall performance. For leaders, the message is clear: when employees are empowered to bring their full, authentic selves to the workplace, they don't just do better work—they help build better businesses. And for individuals, it's a reminder that your personal brand is one of your greatest career assets. Personal branding in the workplace continues to shape the future of leadership and communication. With experts like Sima Dahl leading the charge, the movement toward authenticity and influence isn't slowing down—it's becoming the standard for how professionals rise and how organizations thrive. Watch the full episode on YouTube. Join Fordify LIVE every Wednesday at 11 a.m. Central on your favorite social platforms and catch The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Sima Dahl Sima Dahl, CSP, is a keynote speaker and the creator of The #SwayFactor, a personal branding framework that helps professionals earn attention, build influence, and create opportunity. With deep experience in marketing and communications, Sima equips individuals and organizations to strengthen reputation, elevate employer branding, and support recruiting, retention, and sales enablement. She works with companies and conference audiences to make personal branding practical, authentic, and business-ready. Learn more at SimaDahl.com About Ford Saeks Ford Saeks is a Business Growth Accelerator who has helped generate more than a billion dollars in sales worldwide, working with companies from start-ups to Fortune 500s. As President and CEO of Prime Concepts Group, Inc., he specializes in customer acquisition, brand expansion, and innovation. An entrepreneurial powerhouse, Ford has founded more than ten companies, authored five books, and holds three U.S. patents. He is recognized for applying AI and modern marketing to improve operations, engagement, and results. Learn more at ProfitRichResults.com and watch his show at Fordify.tv

In this episode of “At Your Convenience,” CSP Executive Editor Hannah Hammond talks to Scott Smith, vice president of IT at convenience-store chain Parker's Kitchen.  Parker's Kitchen is No. 73 on CSP's 2025 Top 202 ranking of U.S. c-store chains by store count.Speaking from CSP's C-StoreTEC forum, which was held Oct. 27-29 in Plano, Texas, Smith shared how the Savannah, Georgia-based chain of more than 100 stores uses artificial intelligence (AI) now, and what opportunities there may be for it in the future. 

Cary Street Partners COO Wesley H. Gallup, CFP® discusses how the firm's operational structure, technology strategy, and team performance framework are driving growth across the organization. He also breaks down the challenges of scaling a modern RIA and shares how CSP is cultivating a cohesive ecosystem designed to help advisors—and their clients—thrive.

In this episode of “At Your Convenience,” CSP Executive Editor Hannah Hammond talks to Aisha Jefferson, QuikTrip's corporate communications manager. Jefferson shares how she's risen through the ranks at the Tulsa, Oklahoma-based convenience-store chain through nine promotions. She also shares the challenges she's faced in her career, along with what's helped her along the way. QuikTrip is No. 9 on CSP's 2025 Top 202 ranking of U.S. c-store chains by store count.The two spoke at CSP's Convenience-Store Women's event, which was held Nov. 3-5 in San Antonio. 

Music artist, video game designer, CEO and co-founder of FanArcade, Richie Branson joins the CSP to speak on his crazy journey traveling the world, working on Fortnite, utilizing YouTube to obtain success in the gaming world, battling depression and much more!

Microsoft to block unauthorized scripts in Entra ID logins with 2026 CSP update New legislation targets scammers that use AI to deceive ASUS firmware patches critical AiCloud vulnerability  Huge thanks to our episode sponsor, KnowBe4 Cybersecurity isn't just a tech problem—it's a human one.   That's why KnowBe4's Human Risk Management platform allows you to measure, quantify and actually reduce human risk across your organization.   With AI-powered risk scoring, automated coaching and reporting, HRM+ helps you surface your highest risk users and reduce the risk of data breaches and cyberattacks proactively. Ready to move from awareness to action? Request a demo of HRM+ today at knowbe4.com.   Find the stories behind the headlines at CISOseries.com.

(0:30) 美股走勢分析 (2:19) 各項國際指數，科技股數據 (3:42) 現在這個盤穩了嗎？聯準會12月份會降息機會高 (8:17) 科技公司發行公債的問題 (11:13) Gemini 3超越了 OpenAI ，TPU、GPU熱潮 (15:25) CSP廠靠什麼賺錢？ (18:55) AI實際上產生的獲益是什麼? (22:49) 輝達應收帳款很正常，是市場找理由打壓股價 (24:38) AI技術能否回收？ (26:1) 行情到這個位階會稍微休息再往上 (27:14) 台股走勢分析，連動美股 (30:27)現在行情適合做波段，不要一直盯指數，不要心急 (32:8)做布局的策略 (35:53)不用擔心會打戰，全球趨勢不支持戰爭 -- Hosting provided by SoundOn

How do you keep employees engaged when the holiday season brings stress, fatigue, and emotional overload? In this episode of Boss Better Now, leadership expert Joe Mull, CSP, CPAE, breaks down what leaders must do to sustain motivation, effort, and commitment during the most hectic time of the year. Discover why engagement often dips in November and December—and how to counter it by doubling down on what drives commitment all year long: purpose, recognition, compassion, and true leadership presence. Joe shares practical strategies for helping employees manage difficult customers, stay connected to meaning, and navigate personal stress without losing their spark at work. Whether you're leading a team of five or five hundred, this episode equips you with actionable leadership tools to maintain engagement, boost morale, and cultivate a workplace where people feel seen, supported, and committed—even in the busiest season of the year. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

AI is transforming how speakers are discovered, trusted, and booked—and your content strategy needs to change with it. In this episode, Lethia Owens, CSP shares actionable insights on optimizing your digital footprint for both human and AI-driven search.* How meeting planners and bureaus are using AI tools like ChatGPT and Perplexity to find speakers* Strategies for creating “AI-friendly” content across your website and social platforms* Why video and high-authority content (like definitive guides and white papers) boost your visibility* The importance of niche expertise and authoritative frameworks to get noticed by AI engines* Lethia's tips for consistent content creation, brand auditing, and becoming an “AI-first” speaker entrepreneurWant to future-proof your speaking business? Watch now and level up your digital presence for the age of AI. Become an NSA Member! https://nsaspeaker.org/join/#membership THRIVE 2026! You NEED to be here! https://thrive.nsaspeaker.org/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What if the key to leading others with empathy… is learning how to lead yourself first?Today's guest, Heather Younger, is here to show us how self-leadership isn't just a personal development buzzword — it's the foundation of truly impactful, caring leadership that achieves real ROI. As a global expert on active listening and workplace culture, Heather has helped Fortune 100 companies transform the way they engage employees—starting from the inside out.In this episode, we learn about Heather's journey as a culture bearer and customer experience professional, what self-leadership is, and why it matters - why doing the inner work helps you lead with grace and drive results, and why treating employees with care isn't just a moral choice but a business strategy that drives innovation and performance. She shares powerful examples and offers actionable first steps to help you lead more effectively, take ownership of your career, make smarter choices, and advocate for yourself.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…What self-leadership is and why it matters.How can you change your office culture to an empathy-driven culture?The power of getting curious within yourself.The power of giving and receiving feedback within your sphere of influence. "Take back your own power to lead yourself in the way you, intuitively, already know you're supposed to be doing." — Heather R. YoungerFrom Our Sponsor: Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross About Heather R. Younger: CEO, Keynote Speaker, Author:Heather R Younger, J.D., CSP, is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC, and ABC, and one of the world's leading experts on Caring Leadership® and active listening at work. She is the visionary Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm for Fortune 100 companies. Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine their culture strategy. Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.”With over 25 years of successful management of teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts and multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector. She's a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.Heather is an award-winning leader in the area of Employee Engagement, as recognized by Inspiring Workplaces, is a LinkedIn Learning course partner, a 3-time bestselling author, a TEDX speaker, and the host of the popular Leadership With Heart Podcast.Connect with Heather:Employee Fanatix: heatheryounger.com LinkedIn: linkedin.com/in/heatherryounger Facebook: facebook.com/HeatherRYounger Instagram: instagram.com/heatherryoungerofficialX: x.com/HeatherRYounger Her new book: The Art of Self-Leadership Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaKeynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game changer for your speaking business! www.share.talkadot.com/mariarossGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

In this episode of “At Your Convenience,” CSP Editor Rachel Gignac talks to Abigail Cerra, director of marketing at Chestnut Market, New Paltz, New York. They talk during CSP's C-Store Women event, which was held Nov. 3-5 in San Antonio.Cerra talks about the importance of understanding the financials behind business decisions. She and Gignac discuss how leaders in the convenience-store industry can read early financial signals, leverage data to make smarter choices and navigate the evolving landscape of digital payments, self-checkout and delivery. Cerra also shares practical advice for emerging leaders on strengthening their financial intuition and spotting the story behind the numbers in their own organizations.

Ever wonder why a field that looks “messy” in the fall can be the most valuable ground on the farm? We sit down with Paul, a third‑generation North Dakota producer, to unpack how no‑till, cover crops, and salinity management rebuilt soil structure, improved infiltration, and quietly raised the long‑term value of his land. His story starts with crop diversity after the Freedom to Farm Act and moves through the hard early years of saturated topsoil, compaction layers, and skeptical neighbors before the biology caught up.Paul explains his simple definition of regenerative agriculture—regenerating the soil—and shows what that looks like on the ground: residue armor, living roots as long as the lawn is green, and tools like arbuscular mycorrhizal fungi working below the surface. He details how satellite‑based zone maps revealed hidden salinity halos, why he keeps steel out of those areas, and how buffers seeded to tolerant grasses and alfalfa, supported by CSP, both protected soil and paid their way through haying. Along the way, wildlife returned; tall stubble sheltered sharp‑tailed grouse and boosted habitat across wetlands and pasture edges.We also dig into cover crop strategy for short seasons: load the drill by August, prioritize roots over showy biomass, and keep mixes simple and cheap with oats, peas, and radish. For those curious about interseeding, Paul shares timing windows around wheat's growth stages and lessons learned from dry and wet years. Finally, we translate soil health into dollars. Drawing on his graduate research, Paul quantifies the annual nutrient value tied to each percent of soil organic matter and how that knowledge shifts what farmers are willing to pay in rent or purchases. Add in NRCS programs like EQIP and CSP to de‑risk adoption, and regenerative practices start to look less like a gamble and more like a long‑term investment.If this conversation sparks ideas for your fields, tap follow, share it with a neighbor who's “cover‑curious,” and leave a review with your biggest soil challenge—we'll bring back Paul for a Q&A.Follow at www.americalandauctioneer.com and on Instagram & FacebookContact the team at Pifer's

In this episode of the NASP Podcast, Sheila Arquette, President & CEO of NASP, speaks with Matthew G. Bowles, PharmD, MBA, CSP, Pharmacy Clinical Team Lead with Vanderbilt Specialty Pharmacy, Vanderbilt Health, and lead author on the study “Getting to specialty treatment in dermatologic inflammatory conditions: Treatment requirements and patient journey,” published February 2025 in the Journal of Managed Care & Specialty Pharmacy. They discuss the reasons for conducting and results of the study, as well as the impacts the study may have on specialty and managed care pharmacy.

Making the transition from on-prem to the multi-cloud is difficult enough; today, we get a dose of reality from three experts in the multi-cloud world. They talk about making transitions, assumptions, and data security.   Jessica Van Erde from GovRAMP begins with three practical suggestions. The most obvious approach is to compare cloud service providers to ensure they have appropriate security compliance. Second, each CSP has variations in support. Does your team have training in the varying environments?   Finally, to gain a thorough understanding of the replacement services, it is essential to consider whether the other provider is actually providing the savings you expect. Van Erde refers to this as a "Customer Responsibility Matrix."    Dan Wilkins from Arizona expands on that concept when he suggests that a user develops a list of minimum requirements from a cloud vendor and produces a gap analysis – how each meets the requirements.   By now, users understand some of the sticker shock that can result from the egress of data; some costs are not immediately apparent, according to Nick Peters from Rubrik. The example he uses is the costs with AWS. When transferring within the zone, it can be cheap. However, when that same amount of data crosses regions, it can be much more expensive.    

Are your employees really lazy—or just not engaged? In this episode, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, explains why labeling employees as “lazy” misses the real issue and what leaders can do instead to spark motivation, effort, and engagement. Discover how to turn low effort into high performance by creating the conditions for commitment—through meaningful work, purpose, strengths, and belonging. Joe breaks down proven strategies for giving effective feedback, building trust, and cultivating a workplace where people care, try, and give their best. Learn practical leadership tools to improve employee motivation, team performance, and workplace culture in today's ever-changing world of work. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

This episode is essential for speakers aiming to transform their presentations from ordinary to extraordinary by honing in on what truly captures and holds an audience's attention.This episode of Speakernomics, host Kenneth "Shark" Kinney engages with Brian Walters, CSP, CPAE, a seasoned speaker, emcee, and infotainment expert. Brian, a past president of the National Speakers Association, shares his expert advice on creating memorable and "sticky" content in the ever-evolving speaking industry.In this session, Brian will: * Explain the "sticky framework" as a crucial method for speakers to design presentations that resonate. Attendees will learn to identify and apply the framework's components: gettable, feelable, sayable, and doable in their presentations. * Illustrate how to identify the Scooby Doo moment in a speech, ensuring that speakers recognize and craft their 'aha' moments to maximize audience engagement and recall. * Discuss techniques for crafting and branding key points, using memory hacks and storytelling to enhance the impact and retention of a speaker's message. Become and NSA Member! https://nsaspeaker.org/join/#membership THRIVE 2026! You NEED to be here! https://thrive.nsaspeaker.org/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In this insightful episode of the Millionaire Car Salesman Podcast, hosts Sean V. Bradley and LA Williams delve into the art and science of crafting effective one-on-one sessions between managers and employees in the automotive industry. They discuss the critical role these meetings play in nurturing dealership success and building robust professional relationships.  "People will forget what you did, they'll forget what you said, but they'll never forget how you made them feel." - LA Williams Tackling misconceptions and common mistakes, Bradley and Williams underline the transformative potential of well-strategized one-on-ones, emphasizing the responsibility of managers to provide the necessary resources and support to their teams! "In management, one of the number one things you can do is prepare." - LA Williams This episode serves as a guide for managers, offering a structured process to facilitate personal, professional, and team development! Using a variety of training models, Sean and LA advocate for a comprehensive approach to team building that transcends traditional methodologies. This episode is a rich resource packed with tips on achieving stellar performance through targeted motivation and strategic guidance!   Key Takeaways: ✅ Understanding and implementing various types of training, skill path, professional, personal, and team building, are essential for a manager's toolkit. ✅ Effective one-on-one sessions require preparation, consistency, and an understanding of each team member's learning style and personal motivations. ✅ Managers must construct a "SWOT" analysis for each team member, identifying strengths, weaknesses, opportunities, and threats to maximize potential. ✅ Setting clear objectives through coordinated projections and forecasting can significantly improve individual and team performance in dealerships. ✅ Building strong, trust-based relationships within teams fosters a culture of interdependence, crucial for long-term success in the automotive industry. About Sean V. Bradley Sean V. Bradley is a renowned expert in the automotive sales industry, currently serving as the President of Dealer Synergy. With over 27 years of experience, Sean is also a certified CSP and a best-selling author of "Win the Game of Googleopoly." Known for his innovative strategies in lead management and CRM, Sean has been a key influence in transforming car dealerships across the nation, making him a sought-after consultant and trainer in automotive sales. About LA Williams LA Williams is the Vice President at Dealer Synergy and the co-creator of the Millionaire Car Salesman Podcast. Known as the "Blind Master" for his unique perspective and insights, LA has a history of excellence in leveraging technology and training methodologies to increase sales and efficiencies in car dealerships.     Mastering One-on-Ones: The Ultimate Guide for Automotive Leaders Understanding the dynamics of effective leadership in the automotive industry can transform the way managers interact with their teams, improving productivity and nurturing employee satisfaction. This article delves into strategies managers can utilize to enhance one-on-one sessions with their subordinates. Here's how to develop managerial skills that inspire and empower. Key Takeaways Leadership is Service: Your role as a manager is not just to manage tasks but to support, inspire, and develop the team around you. Personalization and Preparation in One-on-Ones: Tailor your approach to each individual based on their unique strengths, learning styles, and motivational triggers. Continuous Feedback and Growth: Consistently evaluate and reconcile projections and actual performance to encourage ongoing development. Leadership as a Service to Your Team In today's fast-paced automotive landscape, the role of a leader transcends traditional boundaries of direction and oversight. It's about providing every conceivable resource for team success, from emotional to technical support. Sean V. Bradley insightfully points out that "a manager's job is literally defined in my opinion as…to provide all of the resources that my team is going to need." Transforming Managerial Role Managers often adopt an authoritarian style, dictating without understanding team dynamics. The transcript challenges this narrative, emphasizing the value of empathy and understanding in leadership. By adopting a servant-leadership mindset, managers can "coach, mentor, teach, inspire, lead, and train," fostering an environment where employees thrive. "You get to do this. You are a manager. You get the opportunity to coach, mentor, teach, inspire, lead, and train a human being," Bradley asserts. Impact on Team Culture Adopting such strategies transforms team cultures, enhancing how team members interact internally and with customers. A working environment characterized by high morale and effective communication will naturally yield better results. Moreover, it ensures higher retention rates, with employees feeling valued and understood—a crucial asset amidst the high turnover rates plaguing the industry. The Art of Personalization and Preparation in One-on-Ones Preparation marks the fine line between a productive one-on-one and a mundane meeting. It's not just about showing up with a checklist but about tailored engagement. Managers like Sean emphasize the importance of knowing your team members on a deeper level—what motivates and challenges them. Creating a Comprehensive Employee Profile A pivotal aspect of efficient one-on-ones is crafting personalized employee profiles. Sean advises, "Create a personalized profile. I want to know about my subordinates; I want to know your home situation, your hobbies, and what's important to you." Understanding personal motivations and struggles allows managers to customize their support and development strategies, enhancing engagement and improving performance. Tailoring Communication and Feedback Success lies in adaptation and personalization. For instance, adapting communication strategies based on individual team members' learning styles—whether they are kinesthetic or auditory learners—ensures that feedback and instruction resonate effectively. "Seek first to understand and then to be understood," Bradley suggests, highlighting the importance of communication tailored to personal needs. Continuous Feedback and Growth Through Iterative Projections Effective managers excel at steering their team towards continuous growth by understanding and evaluating performance iteratively. Sean notes that "there needs to be a tracking system. Your salespeople should be tracking…what type? Am I taking a walk-in up?" Such methodologies help in identifying trends and areas needing improvement. The Power of Projections and Reconciliation Forward-planning complemented by effective back-tracking is key to sustained progress. Managers need to emphasize clarity in projections and consistency in follow-through. "Help him establish his vision board…if your why is so important, what you have to do is not going to matter," Bradley explains, articulating the need for motivational alignment with practical goals. Bridging Gaps through Insightful Reconciliation Reconciliation between projected and actual outcomes ensures actionable feedback loops. This involves dissecting deviations, recognizing patterns, and recalibrating goals. A manager's ability to "reconcile with him…what their projected and forecast was basically with their actual results" empowers employees, encouraging accountability and learning. Realizing the Potential of Effective Management Equipped with insight and strategies, managers now have the tools to transform how they conduct one-on-ones. By adopting a leadership model focused on service, personalization, and continuous feedback, these interactions can meaningfully enhance team dynamics and productivity. Embrace these principles to inspire, nurture, and lead your automotive teams into a future defined by progress and innovation. This strategic alignment between leadership vision and practical execution fosters an environment where continual improvement is not simply encouraged, but truly becomes second nature, paving the way for sustained success and satisfaction across the board.   Resources + Our Proud Sponsors: ➼ The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry with over 29,000 members worldwide. Collaborate with automotive professionals, learn the best industry practices, and connect with top mentors, managers, and sales leaders. Join The Millionaire Car Salesman Facebook Group today! ➼ Dealer Synergy: The automotive industry's #1 Sales Training, Consulting, and Accountability Firm. With over 20 years of proven success, Dealer Synergy has helped dealerships nationwide build high-performing Internet Departments and BDCs from the ground up. Our expertise includes phone scripts, rebuttals, CRM action plans, lead handling strategies, and management processes; all designed to maximize your people, processes, and technology! ➼ Bradley On Demand: The automotive industry's most powerful Interactive Training, Tracking, Testing, and Certification Platform. With LIVE virtual classes and access to a library of over 9,000 on-demand training modules, Bradley On Demand gives your dealership the tools to dominate every department: Sales, Internet, BDC, CRM, Phone, and Leadership. From sharpening individual skills to elevating entire teams, this platform ensures your people are trained, tested, and certified for maximum success. Equip your dealership to sell more cars, more often, and more profitably with Bradley On Demand!  

In this episode of “At Your Convenience,” CSP Executive Editor Hannah Hammond talks to RaceTrac's Vice President of Marketing Jamie Miller and Executive Director of Digital and Store Technology Tyler Grubbs. Speaking from CSP's C-StoreTEC forum, which was held Oct. 27-29 in Plano, Texas, Miller and Grubbs shared how the marketing and technology departments collaborate. They also spoke to RaceTrac's upgraded rewards app and how they work with the company's various brands, from RaceTrac to Gulf Oil to Raceway to Potbelly.Atlanta-based RaceTrac is No. 17 on CSP's 2025 Top 202 ranking of U.S. c-store chains by store count.“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

Susan Leahy, MA, CSP is a dynamic and inspiring speaker, trainer, and coach with over 20 years of experience transforming leaders and boardrooms. As the founder of Robert's Rules Made Simple, she has trained and coached more than 10,000 board members and meeting chairs across North America, giving them the skills and confidence to run healthy, effective, and engaging meetings.Susan's passion for this work is deeply personal. After watching her mother serve five years on a dysfunctional city government board, she saw how toxic meetings don't just waste time—they drain health, energy, and life. While she doesn't believe that experience caused her mother's cancer, she knows it didn't help. That realization fuels her mission: using Robert's Rules not just as a productivity tool, but as a pathway to healthier, more respectful, and more human meeting dynamics.A Certified Speaking Professional and founding member of the Association of Transformational Leaders, Susan brings humor, heart, and practical strategies to every stage. Her message is simple yet profound: Time is life, and your life matters—stop wasting it in poorly run meetings.Download Episode TranscriptEpisode HighlightsMeet Susan Leahy: Susan shares her unique background growing up with a mother who was a professional clown (yes, really!), and how that early exposure to creativity and joy impacted her approach to life and her business today.Origin Story: Susan recounts how, as a teenager, she joined her mother at a junior college class on Robert's Rules of Order—her first introduction to meeting management that would later shape her career.What Are Robert's Rules of Order?Susan explains the history behind Robert's Rules, why General Henry M. Robert wrote a parliamentary procedure handbook in 1876, and how it became the gold standard for running board and organizational meetings.She discusses how these rules can help bring order, civility, and effectiveness to meetings of all sizes—whether for large organizations, small nonprofits, HOAs, or even family discussions.Modernizing a Classic: Susan reveals how she brings energy, fun, and modern relevance to the (traditionally dry) topic of Robert's Rules—making the process more accessible, less intimidating, and empowering for today's leaders.From Boardroom to Bedroom: The conversation takes a fascinating turn as Susan talks about how the principles of structure, order, and intention can also be applied to personal relationships—including marriage. She notes that having structure actually frees people up to communicate better and have more fun.Practical Wisdom:How understanding just seven fundamental motions can help anyone feel more confident in running or participating in meetings.The importance of having an agenda, setting intention, and valuing everyone's time and life.Why structure in meetings and relationships creates more “rhythm” and less chaos.Empowering Leaders: Susan shares stories from her 20+ years in this field, including helping boards resolve conflict before turning to lawyers, and how simple changes in meeting dynamics can make a world of difference.Decision-making in the Age of AI: Both Liz and Susan discuss the irreplaceable human element of group decisions and why, despite advances in technology, real conversations and choices should remain a uniquely human process.Resources and How to Work with Susan: Whether for your board, your business, or your personal life, Susan offers online programs and coaching to help you “chair a meeting with confidence” and create healthier dynamics—everywhere.Links MentionedVisit robertsrulesmadesimple.com for Susan's online training programs on meeting management and parliamentary procedure.For personal/couples coaching and resources: susanleahy.comKey TakeawayEffective meetings (and relationships!) thrive on clear structure, intention, and respect for everyone's time—because “time equals life.” By learning even the basics of Robert's Rules and bringing purposeful energy into your gatherings, you can create healthier, happier environments at work and at home.Connect with Susan:robertsrulesmadesimple.comsusanleahy.com Hosted on Acast. See acast.com/privacy for more information.

This week, Anne (https://YourChangeSpeaker.com) takes a quick dive into one of her favorite emotional-intelligence tools for real-world connection: how to approach tough conversations without blowing up the bridge you're trying to build.Drawing on her keynote and workshop material, Anne revisits the cognitive triad—how our thoughts, feelings, and behaviors shape our results—and adds one crucial twist: before you assume someone's being a jerk, ask yourself, “Is that the only explanation?”In this short but mighty episode, you'll learn how curiosity can shift conflict into collaboration and turn awkward moments into opportunities for understanding.You'll hear about:A mindset shift that transforms conflict from toxic to productiveWhy curiosity beats animosity every timeThe magic question that changes everything.If you've ever had a tough conversation go south because you didn't manage your anger, and hope to never do that again, this episode will help you pause, breathe, and get curious, not furious.To listen to episode 319 go here!  https://ignitingyourcourage.com/blog/2025/01/20/master-your-mind-harnessing-the-cognitive-triad-for-positive-change/Anne Bonney, CSP®, was born to talk—just ask any of her childhood teachers who wrote "talks too much" on her report cards! Now, she's turned that chatter into a powerhouse career, jet-setting around the globe to help overwhelmed professionals build resilience in the discomfort of change. A dynamic keynote speaker, energizing conference Emcee, two-time author, and host of the hit podcast Dancing in the Discomfort Zone, Anne lights up both virtual and in-person stages with her high-energy, relatable style. After 20 years of crushing it in corporate and nonprofit leadership positions, she now uses her hard-earned experience and fiery passion to ignite YOUR courage to build resilience in change and challenges, tackle tough conversations, and lead with emotional intelligence.

Journey with us on the path of evangelization! Mary Jane Fox and Fr. Bruce Nieli, CSP, share stories, insights, and the importance of sharing your faith. In this episode, you will: Discover what evangelization is. Hear about Fr. Bruce Nieli's testament to the power of the call to evangelization. Learn practical ways to share the Catholic faith with others. Continue Your Journey: Guest information and helpful resources. Jewel for the Journey: "Let us ask our Lord to help us bear shining witness to his mercy and his love in every area of our Christian lives." - Pope Francis Do you like what you hear? Become a Missionary of Hope by sponsoring a week of Journeys of Hope. Click here to get started. Learn more at https://pilgrimcenterofhope.org/media-and-resources/all-media-series/journeys-of-hope.html Help us spread hope! https://pilgrimcenterofhope.org/support

In this powerful conversation, I'm joined once again by my friend and speaking coach, Colin Boyd, to celebrate the release of his brand new book One Presentation Away: Become an Irresistible Speaker and Convert More Clients. We unpack what it really means to craft a conversion story—the kind of story that doesn't just inspire but actually moves your audience to take action.  Colin shares his proven frameworks for designing presentations that sell, shifting from “information mode” to “decision mode,” and reframing the fear of selling into an act of service. Whether you're speaking on stage, hosting a webinar, or leading a conversation online, this episode will help you master the art of influence and become the kind of communicator who changes lives—one presentation at a time. Liked this episode? Make sure to subscribe to our podcast and leave a review with your takeaways, this helps us create the exact content you want!  KEY POINTS:  00:00 Welcome to Woman of Influence 00:49 Introducing Colin and His New Book 02:29 The Concept of Conversion Stories 06:17 The Structure of a Great Presentation 07:00 Special Offer: Join the Growth Collective 08:44 Crafting Your Conversion Story 15:13 Shifting from Information to Decision Mode 21:03 Motivational Content and Case Studies 22:37 The Frustration of Inaction 23:24 The Power of Reframing 24:53 Understanding and Embracing Selling 27:01 Creating Impact Through Commitment 29:57 Strategies for Effective Webinars 34:47 Achieving Six-Figure Presentations 40:08 Conclusion and Next Steps QUOTABLES: “ Sometimes just simply meeting them where they are and providing something that allows them to make a commitment to their next step is the key that can unlock so much.” - Julie Solomon  “   I don't tell the whole story of my entire business journey. I don't talk about where I went to university. I don't talk about when I got married. I don't go through how many kids I have. I don't go through all the different trainings that I did and certifications and the fact that I'm a CSP speaker and because all of that stuff is just, not really relevant. And so what you have to do is you have to find the story that is most relevant to the vehicle that you help people with.” - Colin Boyd GUEST RESOURCES: Get Colin's Book One Presentation Away IG: https://www.instagram.com/colinboyd/ website: https://conversionstoryformula.com/ RESOURCES:

Whether you are an emerging or experienced speaker, let Simon's journey inspire you to align your inner spark with external success and to leverage your expertise for meaningful, memorable impact.In this episode of Speakernomics, host Kenneth Kinney (Shark) sits down with renowned CSP and CPAE Hall of Fame keynote speaker Simon T. Bailey to explore what it truly means to amplify your brilliance as a professional speaker. Simon, widely recognized as the world's leading expert on brilliance, shares personal milestones, strategies for sustainable influence, and the pivotal role research has played in redefining his brand and value proposition in the speaking industry.In this session, Simon will:* Illustrate how to differentiate yourself by embracing originality and authenticity rather than mimicking industry icons, ensuring your message resonates beyond the applause.* Analyze the impact of integrating proprietary research into your business, elevating conversations with decision-makers, commanding higher fees, and building long-term influence within client organizations.* Reflect on common career challenges—such as chasing stages and seeking validation from speaker bureaus—and encourage speakers to focus on service, humility, and the true meaning behind every keynote. Become and NSA Member! https://nsaspeaker.org/join/#membership THRIVE 2026! You NEED to be here! https://thrive.nsaspeaker.org/ Learn more about your ad choices. Visit megaphone.fm/adchoices

What if the hundreds of leads in your CRM aren't the opportunity you think they are? In this revealing episode of The Millionaire Car Salesman Podcast, Sean V. Bradley and LA Williams take a hard look at the reality of lead management in today's automotive industry. They unpack the costly truth behind what they call "dumb dealer math", where dealerships chase inflated numbers, waste money on poorly optimized lead sources, and mistake activity for true sales opportunities. "Your CRM is your central nervous system. It is not just a lead tool; it's your customer relationship management tool." - Sean V. Bradley Sean and LA dig deep into the difference between data that looks good and data that actually sells cars. They expose why metrics like SRPs and VDPs can be misleading, how poor CRM habits drain profits, and what really separates top-performing dealerships from the rest. "But as long as they (dealers) are making more money than they're spending, they think to themselves, I got other problems I got to deal with." - Sean V. Bradley But they don't stop there. The duo explores how smart dealers are diversifying their lead sources, leveraging proven partners like AutoWeb and CarsDirect, and building systems that turn leads into lifelong customers. If you've ever wondered why your lead volume isn't matching your results, or how to fix it, this episode will change the way you think about sales opportunities, metrics, and money in your dealership. It's not about getting more leads. It's about doing more with the ones you already have.   Key Takeaways: ✅ Dealers often struggle with too many leads without an effective team or strategy to manage them, resulting in missed opportunities. ✅ Focusing solely on website metrics like SRPs and VDPs without actual lead conversion can lead to wasted resources and efforts. ✅ Proper planning, preparation, and training are crucial to overcoming common pitfalls in lead management and maximizing sales success. ✅ Diversifying lead sources through third-party providers can help dealerships attain a balanced, risk-minimized approach to lead acquisition and management. ✅ A well-integrated CRM system is essential for understanding prospects, meeting their expectations, and creating valuable customer relationships.   About Sean V. Bradley Sean V. Bradley is a renowned expert in the automotive sales industry, currently serving as the President of Dealer Synergy. With over 27 years of experience, Sean is also a certified CSP and a best-selling author of "Win the Game of Googleopoly." Known for his innovative strategies in lead management and CRM, Sean has been a key influence in transforming car dealerships across the nation, making him a sought-after consultant and trainer in automotive sales. About LA Williams LA Williams is the Vice President at Dealer Synergy and the co-creator of the Millionaire Car Salesman Podcast. Known as the "Blind Master" for his unique perspective and insights, LA has a history of excellence in leveraging technology and training methodologies to increase sales and efficiencies in car dealerships.     Maximizing Dealership Success: Unleashing the Power of Leads, Marketing, and CRM Strategies In the fast-paced world of automotive sales, success hinges on mastering the art of lead management, astute marketing strategies, and the effective use of CRM technology. Sean V. Bradley, CSP, and his insightful conversations with LA Williams underscore the urgent need for dealerships to refine these aspects for consistent growth. This article distills the core themes from their engaging discussion, highlighting how dealerships can transform potential challenges into opportunities. Strategic Lead Management: Pinpointing and capitalizing on quality leads rather than succumbing to distraction. Diverse Marketing Approaches: Balancing investment between the dealership's website and external lead sources to mitigate risk. Advanced CRM Integration: Leveraging CRM systems to optimize prospect engagement and relationship development. Strategic Lead Management In today's automotive industry, the ability to effectively manage leads is crucial. Sean V. Bradley's discussion about dealerships being overwhelmed with leads hits home for many. He describes a common scenario: "You guys have so many leads, so many buyers, and not enough people." Overwhelming lead volume without sufficient staff can result in missed opportunities and wasted resources. Bradley's advice on categorizing leads into existing prospects and carryover prospects is significant. He provides a vivid illustration of a common oversight: "If you have 1,000 fresh leads a month, you're not going to start the first day of the month with zero." Instead, dealerships should consider the cumulative effect of carryover leads. Creating a structured approach to handling these varying lead types ensures that sales teams don't become inundated and fail to capitalize on genuine sales potentials. The importance of preparation and understanding the buying cycle underscores the critical need for dealerships to adopt refined lead management strategies. As Bradley emphasizes, "The average buying cycle for a new car is 90 days." Knowing this, dealerships must adjust their follow-up processes to align with the customer's timeline, thereby maximizing conversion chances. Diverse Marketing Approaches A key theme reinforced by Bradley and Williams is the fallacy of putting all marketing funds into a dealership's website. Bradley cautions against such myopic strategies: "It makes no sense to spend a little bit of money on the website but spend a fortune on ads or crap that drives traffic." Instead, he advocates for a diversified marketing approach akin to a mutual fund strategy, where investments are spread across multiple lead sources to minimize risk and maximize exposure. This diversified strategy includes the use of third-party lead providers like AutoWeb and Cars Direct, which offer an attractive cost-benefit ratio. Bradley highlights this by noting, "You should be able, if you're brand new or you're underperforming, to handle about 80 to 100 fresh Internet leads max." This targeted approach ensures that dealerships can maintain lead quality while benefiting from a sustainable and predictable lead flow. Integrating different marketing facets, such as search engine optimization (SEO), pay-per-click (PPC) advertising, and social media campaigns, allows dealerships to reach a broader audience while retaining flexibility. This blend of strategies not only improves lead quality but also aligns marketing spending with tangible results. Advanced CRM Integration for Optimal Customer Engagement The integration of CRM technology in lead management cannot be overstated. A recurring theme in Bradley's discussion is the imperative for dealerships to leverage CRM systems as a central nervous system. With compelling clarity, he describes the potential of CRMs to enhance customer relationships from "inception of the prospect." A robust CRM system is more than just a tool for managing leads. It offers invaluable insights into customer behavior and preferences, enabling personalized communication strategies. Bradley advises on the strategic setup of CRMs: "It needs to be optimized the right way." This involves structuring automated emails, video messages, and task reminders to ensure that no lead is left unengaged. The synergy between CRM systems, human resources, and AI is especially transformative. Bradley explains, "Your CRM, your human resources, and your AI should all be designed and architected interdependently." This triad approach not only enhances operational efficiency but also cultivates deep customer relationships, ultimately driving sales and fostering long-term loyalty. Dealerships that embrace this comprehensive CRM strategy are better positioned to navigate the complexities of customer interactions, ensuring that every engagement is as personalized and impactful as possible. To truly thrive in the modern automotive landscape, dealerships must embrace a multi-faceted approach that integrates strategic lead management, diversified marketing practices, and advanced CRM solutions. By doing so, they can transform challenges into opportunities, ensuring sustained growth and customer satisfaction. As Bradley insightfully advocates, a dealership's success is significantly enhanced when it masters these key areas, preparing itself to meet and exceed customer expectations consistently.     Resources + Our Proud Sponsors: ➼ The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry with over 29,000 members worldwide. Collaborate with automotive professionals, learn the best industry practices, and connect with top mentors, managers, and sales leaders. Join The Millionaire Car Salesman Facebook Group today! ➼ Dealer Synergy: The automotive industry's #1 Sales Training, Consulting, and Accountability Firm. With over 20 years of proven success, Dealer Synergy has helped dealerships nationwide build high-performing Internet Departments and BDCs from the ground up. Our expertise includes phone scripts, rebuttals, CRM action plans, lead handling strategies, and management processes; all designed to maximize your people, processes, and technology! ➼ Bradley On Demand: The automotive industry's most powerful Interactive Training, Tracking, Testing, and Certification Platform. With LIVE virtual classes and access to a library of over 9,000 on-demand training modules, Bradley On Demand gives your dealership the tools to dominate every department: Sales, Internet, BDC, CRM, Phone, and Leadership. From sharpening individual skills to elevating entire teams, this platform ensures your people are trained, tested, and certified for maximum success. Equip your dealership to sell more cars, more often, and more profitably with Bradley On Demand!

Every metric you care about—productivity, quality, revenue, retention—is driven by one thing: employee commitment. In this episode, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, explains how engagement and retention intersect to shape your organization's success—and how leaders can strengthen both. Discover what the research reveals about employee engagement, workplace culture, and the hidden costs of turnover. Joe shares how to move the needle on commitment by creating an ideal job, meaningful work, and providing a great boss—the three factors that turn everyday employees into rock stars who care, try, and give their best. Learn practical, proven strategies to improve employee motivation, leadership effectiveness, and team performance in today's ever-changing workplace. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

"Contemplative thought is the key to solving really hard problems, and you cannot rush that." – John Rossman Today's international bestselling author is keynote speaker, leadership development coach, business transformation advisor, a former Amazon leader, and Managing Partner at Rossman Partners, John Rossman. John and I had a fun on a bun chat about his book, "Big Bet Leadership: Your Transformation Playbook for Winning in the Hyper-Digital Era", why everyone needs unproductive productive time, his experience at Amazon, and tons more!! Key Things You'll Learn: The concept of writing a future press release The 3 critical habits for big bet success Why organizations have trouble maintaining velocity Why books play an essential role in improving your thinking and accelerating your development John's Site: https://johnrossman.com/ John's Books: https://www.amazon.com/stores/author/B015X2OGGS/allbooks The opening track is titled "Kareru R Daichi Q-MIX" by Rukunetsu AKA Project R (@Rukunetsu). Use the following link to hear the full track and support his craft. https://on.soundcloud.com/62w8X Please support today's podcast to keep this content coming! CashApp: $DomBrightmon Donate on PayPal: @DBrightmon Buy Me a Coffee: https://www.buymeacoffee.com/dombrightmon Get Going North T-Shirts, Stickers, and More: https://www.teepublic.com/stores/dom-brightmon You Might Also Like… 47 - "Black Belt Wealth" with Damion Lupo (@damionlupo): https://www.goingnorthpodcast.com/47-black-belt-wealth-with-damion-lupo-damionlupo/ Ep. 327 – "The Go-Giver Way of Elite Performance" with Bob Burg (@BobBurg): https://www.goingnorthpodcast.com/ep-327-the-go-giver-way-of-elite-performance-with-bob-burg-bobburg/ Ep. 509 - "Exit Rich" With Michelle Seiler Tucker (@MSeilerTucker): https://www.goingnorthpodcast.com/ep-509-exit-rich-with-michelle-seiler-tucker-mseilertucker/ Ep. 493 – "The Three R's of Business Growth" with Edwin Dearborn (@edwindearborn): https://www.goingnorthpodcast.com/ep-493-the-three-rs-of-business-growth-with-edwin-dearborn-edwindearborn/ 261.5 (Host 2 Host Special) – "The Outsourcing Playbook" with Kris Ward (@krisward): https://www.goingnorthpodcast.com/2615-host-2-host-special-the-outsourcing-playbook-with-kris-ward-krisward/ 179 - "Indistractable" with Nir Eyal (@nireyal): https://www.goingnorthpodcast.com/179-indistractable-with-nir-eyal-nireyal/ Ep. 322.5 (H2H Special) – "Burnout Proof" with Michael Levitt (@bfastleadership): https://www.goingnorthpodcast.com/ep-3225-h2h-special-burnout-proof-with-michael-levitt-bfastleadership/ Ep. 438 – "Acoustic Leadership" with Rick Lozano, CSP (@rick_lozano): https://www.goingnorthpodcast.com/ep-438-acoustic-leadership-with-rick-lozano-csp-rick_lozano/ 270 – "Forever Employable" with Jeff Gothelf (@jboogie): https://www.goingnorthpodcast.com/270-forever-employable-with-jeff-gothelf-jboogie/ Ep. 373.5 – "Business Secrets for Walking on Water" with Frank Zaccari (@FZaccari): https://www.goingnorthpodcast.com/ep-3735-business-secrets-for-walking-on-water-with-frank-zaccari-fzaccari/ Ep. 356 – "The Relentless Pursuit of Greatness" with Thomas R. Williams (@MrTRWilliams): https://www.goingnorthpodcast.com/ep-356-the-relentless-pursuit-of-greatness-with-thomas-r-williams-mrtrwilliams/ Ep. 348 – "Bring Inner Greatness Out" with Dr. Mansur Hasib, CISSP, PMP, CPHIMS (@mhasib): https://www.goingnorthpodcast.com/ep-348-bring-inner-greatness-out-with-dr-mansur-hasib-cissp-pmp-cphims-mhasib/ Ep. 336.5 (H2H Special) – "Own Your Career Own Your Life" with Andy Storch (@AndyStorch): https://www.goingnorthpodcast.com/ep-3365-h2h-special-own-your-career-own-your-life-with-andy-storch-andystorch/ Ep. 435 – "Breaking the Code" with Rusty Gailliard (@RustyGaillard): https://www.goingnorthpodcast.com/ep-435-breaking-the-code-with-rusty-gailliard-rustygaillard/ Ep. 426 – "Success Left a Clue" with Robert Raymond Riopel (@RobRox69): https://www.goingnorthpodcast.com/ep-426-success-left-a-clue-with-robert-raymond-riopel-robrox69/ Ep. 418 – "Breaking Free & Overcoming Self-Doubt" with Traci Duez (@traciduez): https://www.goingnorthpodcast.com/ep-418-breaking-free-overcoming-self-doubt-with-traci-duez-traciduez/ Ep. 405 – "Leadership Lessons From The Pub" with Dr. Irvine Nugent (@irvinenugent): https://www.goingnorthpodcast.com/ep-405-leadership-lessons-from-the-pub-with-dr-irvine-nugent-irvinenugent/ Ep. 315 – "Elevate Your Network & Beyond" with Jake Kelfer (@jakekelfer): https://www.goingnorthpodcast.com/ep-315-elevate-your-network-beyond-with-jake-kelfer-jakekelfer/ Ep. 488.5 – "Create, Innovate & Dominate" with Tracy Hazzard (@hazzdesign): https://www.goingnorthpodcast.com/ep-4885-create-innovate-dominate-with-tracy-hazzard-hazzdesign/ 288.5 (Host 2 Host Bonus) – "Choose the Right Mountain; Climb Faster!" with David Wood (@_playforreal): https://www.goingnorthpodcast.com/DavidWood2/

On Healthy Mind, Healthy Life, host Avik Chakraborty sits down with Dr. Samuel Jones, Ph.D., CSP—award-winning keynote speaker and author of Momentum Mindset: How to Turn Setbacks into Success. We unpack practical strategies to move from overwhelm to action: the Pyramid of Possibilities to locate yourself, the Three Time Zones to mine lessons (not excuses) from your past, and the clarity trifecta—purpose, priorities, and pace—to build repeatable momentum without burnout. If you lead a team, run a business, or you're simply stuck, this episode shows you how to reframe honestly, separate identity from results, and bounce forward with a system of adaptive thinking, aligning, and doing. About the guest  : Dr. Samuel Jones, Ph.D., CSP is a keynote speaker, leadership coach, and author of Momentum Mindset. He helps leaders and teams convert adversity into advantage through systems that build clarity, confidence, and repeatable progress. Key takeaways:   Locate before you launch: Use the Pyramid of Possibilities to identify where you're believing myths versus truth so change starts from awareness. Measure momentum in days, not months: Build confidence with small repeatable actions; moments compound into momentum. Reframe without denial: The Three Time Zones model turns past pain into present power by extracting lessons (not blame). Ask better questions: “What does this moment require of me?” moves you from reaction to ownership. Clarity = purpose + priorities + pace: Right-size your speed to preserve capacity and produce results that matter. Build a thinking system: Shift to adaptive thinking → adaptive aligning → adaptive doing to keep evolving. Separate identity from outcomes: Results reflect inputs and alignment, not your worth; reconnect identity to purpose and values. Bounce forward after setbacks: Call a timeout, take stock, audit resourcing, and redesign inputs before the next move. Scale by pruning: “Scale back to scale up”—remove scatter, focus on what truly matters, then expand. Momentum loves witnesses: Share one win daily to reinforce progress and accountability. How to connect with the guest   Find Dr. Samuel Jones on: LinkedIn: “Dr. Samuel Jones” Facebook and Instagram Website  Want to be a guest on Healthy Mind, Healthy Life? DM on PM - Send me a message on PodMatch DM Me Here: https://www.podmatch.com/hostdetailpreview/avik Disclaimer: This video is for educational and informational purposes only. The views expressed are the personal opinions of the guest and do not reflect the views of the host or Healthy Mind By Avik™️. We do not intend to harm, defame, or discredit any person, organization, brand, product, country, or profession mentioned. All third-party media used remain the property of their respective owners and are used under fair use for informational purposes. By watching, you acknowledge and accept this disclaimer. Healthy Mind By Avik™️ is a global platform redefining mental health as a necessity, not a luxury. Born during the pandemic, it's become a sanctuary for healing, growth, and mindful living. Hosted by Avik Chakraborty—storyteller, survivor, wellness advocate—this channel shares powerful podcasts and soul-nurturing conversations on: • Mental Health & Emotional Well-being• Mindfulness & Spiritual Growth• Holistic Healing & Conscious Living• Trauma Recovery & Self-Empowerment With over 4,400+ episodes and 168.4K+ global listeners, join us as we unite voices, break stigma, and build a world where every story matters. Subscribe and be part of this healing journey. ContactBrand: Healthy Mind By Avik™Email: join@healthymindbyavik.com | podcast@healthymindbyavik.comWebsite: www.healthymindbyavik.comBased in: India & USA Open to collaborations, guest appearances, coaching, and strategic partnerships. Let's connect to create a ripple effect of positivity. 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Are you making the most of your time at conferences, or are you just showing up and blending into the crowd? What if approaching networking with a spirit of service could transform not only how others see you, but what opportunities come your way? In this episode, Rob Ferre and I dig into why being known for generosity and involvement can do more for your business than any cold call ever could. From practical advice for introverts to the power of giving without expectations, we explore how real value comes from relationships—especially the ones you don't see coming.Listen to this new episode for ideas on how intentional networking and genuine service can open doors in your business and leave a lasting impact on your community.About: Rob Ferre, CSP is a professional speaker, emcee, and entertainer from Salt Lake City, Utah. With over 20 years of experience, he's entertained and presented to audiences around the world—from Des Moines to Dubai. After three years working for Disney, Universal Studios, and Nickelodeon in Orlando, Rob founded his own entertainment company, Life of the Party, in 2007.A sought-after voice in the wedding and event industry, Rob has spoken at major conferences including Wedding MBA, The Special Event Show, WeddingWire World, and the Destination Wedding Planners Congress. He's a proud member of WIPA, ADJA, and NSA (where he also served as chapter president), and holds the prestigious Certified Speaking Professional (CSP) designation—earned by only the top 15% of speakers worldwide.Level up and grow with Rob Ferre - an exceptional speaker, emcee, and entertainer.IG @RobFerreRobFerre.comIf you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.com Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com  View the full transcript on Alan's site: https://alanberg.com/blog/Coming to Wedding MBA this year? Join me for a brand new workshop, before the conference starts. Can't make that? Come to Charlotte NC on Dec. 3rd for a Mastermind Day. Visit www.MastermindDay.com for information and tickets on upcoming events. I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is Alan@WeddingBusinessSolutions.com. Look forward to seeing you on the next episode. Thanks. Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site: Apple Podcast: http://bit.ly/weddingbusinesssolutions YouTube: www.WeddingBusinessSolutionsPodcast.tv Spotify: https://spoti.fi/3sGsuB8 Stitcher: http://bit.ly/wbsstitcher Google Podcast: http://bit.ly/wbsgoogle iHeart Radio: https://ihr.fm/31C9Mic Pandora: http://bit.ly/wbspandora ©2025 Wedding Business Solutions LLC & AlanBerg.com