Podcasts about splunk itsi

In this special customer case study episode of the Somerford Associates Technology Podcast, our Chief Cyber Strategy and Innovation Advisor, Bill Balfour, is joined by a special guest from Specsavers, one of the leading providers of eye care services worldwide. Join us as we discuss our successful partnership in deploying Splunk for Cybersecurity and IT Operations.Graham Dawes, Service Tooling and Improvement Manager at Specsavers share his experience on a successful Splunk deployment within their organisation, including the consolidation of multiple monitoring solutions. The pair also discuss the benefits of real-time monitoring of critical infrastructure and business services across the supply chain.➡️ Have any questions for Bill at Somerfordhttps://www.somerfordassociates.com/about-us/━━━━✓ Learn more about Somerford on our website:https://www.somerfordassociates.com/✓ View our complimentary partner discovery webinars and workshops:https://www.somerfordassociates.com/events/✓ Keep notified of news & announcements on Linkedin:https://www.linkedin.com/company/somerford-associates-limited/✓ Contact Somerford for more information regarding this video:https://www.somerfordassociates.com/contact-us/

 Anne invites Paul Winchester, Splunk Certified Consultant at Somerford Associates, to help analyse Splunk ITSI, and the benefits it can provide for businesses. They also explain why Somerford is recognised by customers as a leading partner in the implementation of ITSI within their organisations.✓ Learn More on our Website: https://www.somerfordassociates.com/ ✓ Keep Notified of News & Announcements on Linkedin: https://www.linkedin.com/company/somerford-associates-limited/ ✓ View our Complimentary Events: https://www.somerfordassociates.com/events/ ✓ Follow us on Twitter for Instant Updates: https://twitter.com/Somerford_Ltd

Do you remember the time when you had to attend lectures in person? Monash University has extended teaching hours and stopped repeating lectures. To provide flexibility to students and release pressure on finite campus facilities, lectures are now live streamed and are guaranteed to cover 100% of the classroom content. We are using Splunk and IT Service Intelligence (ITSI) to help monitor live streaming of lectures. It is impossible to manually monitor hundreds of teaching spaces in real-time and keep track of lecture schedules, the status of AV devices, microphones, and audio signals. Come and see how we at Monash University use Splunk ITSI glass tables to rule them all! Using ITSI we get real-time insights into service health and entity-level alerting based on ITSI thresholds. Speaker(s) Paul Brasier, Service Improvement Manager -Technical Services, Monash University Ed Messina, IT Security and Risk Manager, Monash University Rashmi Pokharel, Systems Engineer, Monash University Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1589.pdf?podcast=1577146229 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

As more technology organizations pursue agility and move towards continuous delivery, a stable and reliable IT infrastructure is the foundation that enables the transformation. However, the increasing complexity of the underlying infrastructure also brings a lot of challenges. Splunk has built a variety of solutions on top of our platform to deal with this complexity and deliver analytics and troubleshooting data to our engineering teams and decision makers. We will share a bit about our continuous integration process for triaging automated tests using Splunk, how we build IT infrastructure monitoring/analytics system based on Splunk ITSI, and how we take corresponding actions via VictorOps. Speaker(s) Scott Lu, Senior Engineering Manager, Splunk Alfie You, Principal Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1962.pdf?podcast=1577146226 Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps Track: IT Operations Level: Intermediate

Many Fortune 500 companies use Pivotal Cloud Foundry to push its high-quality code into production faster. While this helps companies enforce enterprise logging and application development standards, the traditional monitoring tools used to monitor development environments become the bottleneck because they are not architected to handle a firehose-nozzle connection. Learn how to use the new Splunk ITSI module for PCF, along with the new version of Splunk Firehose Nozzle for PCF to gain operational insight into PCF platform and increase developer satisfaction. Speaker(s) Kirk Kirk, ITOA Architect , Splunk Shubham Jain, Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1388.pdf?podcast=1577146225 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Have you heard the buzz? Splunk IT Service Intelligence (ITSI) just hit its latest release, and it’s jam-packed with new feature you just can’t miss, including the latest in infrastructure troubleshooting and monitoring, app analytics, event management, service insights, predictive analytics, and, of course, AIOps. Attendees at this session can sample it all, from just getting started to making the most of the latest and greatest. Speaker(s) Alok Bhide, Director of Product Management, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1227.pdf?podcast=1577146225 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

A large volume of known production incidents and end-user issues are still being resolved manually. This becomes worse when it happens in unusual hours and no one is there to fix it. Every minute of downtime is detrimental to business and waking up an engineer at the middle of the night to fix simple known issues is not worthwhile. Our self-healing (Event-Driven Remediation) solution fixes simple and known incidents automatically. For complex alerts, it gets relevant diagnostics and context from the logs. This could massively improve customers' and employees' experience in any organization. Speaker(s) Karthick Muruganantham, JPMorgan Chase Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1186.pdf?podcast=1577146225 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Do you remember the time when you had to attend lectures in person? Monash University has extended teaching hours and stopped repeating lectures. To provide flexibility to students and release pressure on finite campus facilities, lectures are now live streamed and are guaranteed to cover 100% of the classroom content. We are using Splunk and IT Service Intelligence (ITSI) to help monitor live streaming of lectures. It is impossible to manually monitor hundreds of teaching spaces in real-time and keep track of lecture schedules, the status of AV devices, microphones, and audio signals. Come and see how we at Monash University use Splunk ITSI glass tables to rule them all! Using ITSI we get real-time insights into service health and entity-level alerting based on ITSI thresholds. Speaker(s) Paul Brasier, Service Improvement Manager -Technical Services, Monash University Ed Messina, IT Security and Risk Manager, Monash University Rashmi Pokharel, Systems Engineer, Monash University Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1589.pdf?podcast=1577146224 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Do you need to support thousands of people every day logging into your organization’s web applications? Customer service is important to Penn State University (PSU), and Splunk ITSI offered the perfect solution for health monitoring and data sharing between executive management and subject matter experts within the WebAccess team. At PSU, WebAccess is the Single Sign-On (SSO) solution supporting over 140,000 students, facility, and staff. ITSI’s Service Analyzer showcases the relationships among various SSO components: Active Directory, CoSign, Duo Two-Factor Authentication (2FA), Lightweight Directory Access Protocol (LDAP), Kerberos, and Shibboleth. Join us and learn how ITSI pioneered the recipe for PSU to isolate root cause slicing deep dives and allowed management to analyze performance on a glass table. Splunk’s ITSI continues to deliver valuable insights from back end systems to front end user interfaces, improving customer service. Speaker(s) Christina Miceli, Splunk System Design Engineer, Penn State University Sandy Leon, Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1670.pdf?podcast=1577146224 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Splunk Insights platform supporting AIB Digital Transformation on the journey to AIOps. This presentation will outline the payments business and technology strategy, steps, challenges, and benefits AIB has realized leveraging Splunk and IT Service Intelligence to deliver:* Payments end-to-end business activity monitoring, including payment-level integrity checking, trends, and performance against time critical cut offs; and* Mobile and Payment App “live” health monitoring using Splunk ITSI for predictive service insights into business, application, and inframetrics, including OS and Oracle health diagnostics.AIB is using Splunk ITSI to monitor service health across the stack and will share examples where health degradation of critical services was highlighted, allowing AIB to intervene in time and resolve the issue before a critical incident occurred. Speaker(s) Damien Perrem, Head of Technology - Payments Platforms, AIB Garvan Power, Middleware Senior Technical Lead, AIB Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1648.pdf?podcast=1577146223 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Many Fortune 500 companies use Pivotal Cloud Foundry to push its high-quality code into production faster. While this helps companies enforce enterprise logging and application development standards, the traditional monitoring tools used to monitor development environments become the bottleneck because they are not architected to handle a firehose-nozzle connection. Learn how to use the new Splunk ITSI module for PCF, along with the new version of Splunk Firehose Nozzle for PCF to gain operational insight into PCF platform and increase developer satisfaction. Speaker(s) Kirk Kirk, ITOA Architect , Splunk Shubham Jain, Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1388.pdf?podcast=1577146253 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Do you remember the time when you had to attend lectures in person? Monash University has extended teaching hours and stopped repeating lectures. To provide flexibility to students and release pressure on finite campus facilities, lectures are now live streamed and are guaranteed to cover 100% of the classroom content. We are using Splunk and IT Service Intelligence (ITSI) to help monitor live streaming of lectures. It is impossible to manually monitor hundreds of teaching spaces in real-time and keep track of lecture schedules, the status of AV devices, microphones, and audio signals. Come and see how we at Monash University use Splunk ITSI glass tables to rule them all! Using ITSI we get real-time insights into service health and entity-level alerting based on ITSI thresholds. Speaker(s) Paul Brasier, Service Improvement Manager -Technical Services, Monash University Ed Messina, IT Security and Risk Manager, Monash University Rashmi Pokharel, Systems Engineer, Monash University Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1589.pdf?podcast=1577146252 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

As more technology organizations pursue agility and move towards continuous delivery, a stable and reliable IT infrastructure is the foundation that enables the transformation. However, the increasing complexity of the underlying infrastructure also brings a lot of challenges. Splunk has built a variety of solutions on top of our platform to deal with this complexity and deliver analytics and troubleshooting data to our engineering teams and decision makers. We will share a bit about our continuous integration process for triaging automated tests using Splunk, how we build IT infrastructure monitoring/analytics system based on Splunk ITSI, and how we take corresponding actions via VictorOps. Speaker(s) Scott Lu, Senior Engineering Manager, Splunk Alfie You, Principal Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1962.pdf?podcast=1577146230 Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps Track: IT Operations Level: Intermediate

Many Fortune 500 companies use Pivotal Cloud Foundry to push its high-quality code into production faster. While this helps companies enforce enterprise logging and application development standards, the traditional monitoring tools used to monitor development environments become the bottleneck because they are not architected to handle a firehose-nozzle connection. Learn how to use the new Splunk ITSI module for PCF, along with the new version of Splunk Firehose Nozzle for PCF to gain operational insight into PCF platform and increase developer satisfaction. Speaker(s) Kirk Kirk, ITOA Architect , Splunk Shubham Jain, Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1388.pdf?podcast=1577146230 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

A large volume of known production incidents and end-user issues are still being resolved manually. This becomes worse when it happens in unusual hours and no one is there to fix it. Every minute of downtime is detrimental to business and waking up an engineer at the middle of the night to fix simple known issues is not worthwhile. Our self-healing (Event-Driven Remediation) solution fixes simple and known incidents automatically. For complex alerts, it gets relevant diagnostics and context from the logs. This could massively improve customers' and employees' experience in any organization. Speaker(s) Karthick Muruganantham, JPMorgan Chase Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1186.pdf?podcast=1577146230 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Splunk Insights platform supporting AIB Digital Transformation on the journey to AIOps. This presentation will outline the payments business and technology strategy, steps, challenges, and benefits AIB has realized leveraging Splunk and IT Service Intelligence to deliver:* Payments end-to-end business activity monitoring, including payment-level integrity checking, trends, and performance against time critical cut offs; and* Mobile and Payment App “live” health monitoring using Splunk ITSI for predictive service insights into business, application, and inframetrics, including OS and Oracle health diagnostics.AIB is using Splunk ITSI to monitor service health across the stack and will share examples where health degradation of critical services was highlighted, allowing AIB to intervene in time and resolve the issue before a critical incident occurred. Speaker(s) Damien Perrem, Head of Technology - Payments Platforms, AIB Garvan Power, Middleware Senior Technical Lead, AIB Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1648.pdf?podcast=1577146242 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Do you need to support thousands of people every day logging into your organization’s web applications? Customer service is important to Penn State University (PSU), and Splunk ITSI offered the perfect solution for health monitoring and data sharing between executive management and subject matter experts within the WebAccess team. At PSU, WebAccess is the Single Sign-On (SSO) solution supporting over 140,000 students, facility, and staff. ITSI’s Service Analyzer showcases the relationships among various SSO components: Active Directory, CoSign, Duo Two-Factor Authentication (2FA), Lightweight Directory Access Protocol (LDAP), Kerberos, and Shibboleth. Join us and learn how ITSI pioneered the recipe for PSU to isolate root cause slicing deep dives and allowed management to analyze performance on a glass table. Splunk’s ITSI continues to deliver valuable insights from back end systems to front end user interfaces, improving customer service. Speaker(s) Christina Miceli, Splunk System Design Engineer, Penn State University Sandy Leon, Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1670.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

As more technology organizations pursue agility and move towards continuous delivery, a stable and reliable IT infrastructure is the foundation that enables the transformation. However, the increasing complexity of the underlying infrastructure also brings a lot of challenges. Splunk has built a variety of solutions on top of our platform to deal with this complexity and deliver analytics and troubleshooting data to our engineering teams and decision makers. We will share a bit about our continuous integration process for triaging automated tests using Splunk, how we build IT infrastructure monitoring/analytics system based on Splunk ITSI, and how we take corresponding actions via VictorOps. Speaker(s) Scott Lu, Senior Engineering Manager, Splunk Alfie You, Principal Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1962.pdf?podcast=1577146263 Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps Track: IT Operations Level: Intermediate

As more technology organizations pursue agility and move towards continuous delivery, a stable and reliable IT infrastructure is the foundation that enables the transformation. However, the increasing complexity of the underlying infrastructure also brings a lot of challenges. Splunk has built a variety of solutions on top of our platform to deal with this complexity and deliver analytics and troubleshooting data to our engineering teams and decision makers. We will share a bit about our continuous integration process for triaging automated tests using Splunk, how we build IT infrastructure monitoring/analytics system based on Splunk ITSI, and how we take corresponding actions via VictorOps. Speaker(s) Scott Lu, Senior Engineering Manager, Splunk Alfie You, Principal Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1962.pdf?podcast=1577146212 Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps Track: IT Operations Level: Intermediate

Many Fortune 500 companies use Pivotal Cloud Foundry to push its high-quality code into production faster. While this helps companies enforce enterprise logging and application development standards, the traditional monitoring tools used to monitor development environments become the bottleneck because they are not architected to handle a firehose-nozzle connection. Learn how to use the new Splunk ITSI module for PCF, along with the new version of Splunk Firehose Nozzle for PCF to gain operational insight into PCF platform and increase developer satisfaction. Speaker(s) Kirk Kirk, ITOA Architect , Splunk Shubham Jain, Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1388.pdf?podcast=1577146212 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Have you heard the buzz? Splunk IT Service Intelligence (ITSI) just hit its latest release, and it’s jam-packed with new feature you just can’t miss, including the latest in infrastructure troubleshooting and monitoring, app analytics, event management, service insights, predictive analytics, and, of course, AIOps. Attendees at this session can sample it all, from just getting started to making the most of the latest and greatest. Speaker(s) Alok Bhide, Director of Product Management, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1227.pdf?podcast=1577146212 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

A large volume of known production incidents and end-user issues are still being resolved manually. This becomes worse when it happens in unusual hours and no one is there to fix it. Every minute of downtime is detrimental to business and waking up an engineer at the middle of the night to fix simple known issues is not worthwhile. Our self-healing (Event-Driven Remediation) solution fixes simple and known incidents automatically. For complex alerts, it gets relevant diagnostics and context from the logs. This could massively improve customers' and employees' experience in any organization. Speaker(s) Karthick Muruganantham, JPMorgan Chase Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1186.pdf?podcast=1577146211 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Do you remember the time when you had to attend lectures in person? Monash University has extended teaching hours and stopped repeating lectures. To provide flexibility to students and release pressure on finite campus facilities, lectures are now live streamed and are guaranteed to cover 100% of the classroom content. We are using Splunk and IT Service Intelligence (ITSI) to help monitor live streaming of lectures. It is impossible to manually monitor hundreds of teaching spaces in real-time and keep track of lecture schedules, the status of AV devices, microphones, and audio signals. Come and see how we at Monash University use Splunk ITSI glass tables to rule them all! Using ITSI we get real-time insights into service health and entity-level alerting based on ITSI thresholds. Speaker(s) Paul Brasier, Service Improvement Manager -Technical Services, Monash University Ed Messina, IT Security and Risk Manager, Monash University Rashmi Pokharel, Systems Engineer, Monash University Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1589.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Do you need to support thousands of people every day logging into your organization’s web applications? Customer service is important to Penn State University (PSU), and Splunk ITSI offered the perfect solution for health monitoring and data sharing between executive management and subject matter experts within the WebAccess team. At PSU, WebAccess is the Single Sign-On (SSO) solution supporting over 140,000 students, facility, and staff. ITSI’s Service Analyzer showcases the relationships among various SSO components: Active Directory, CoSign, Duo Two-Factor Authentication (2FA), Lightweight Directory Access Protocol (LDAP), Kerberos, and Shibboleth. Join us and learn how ITSI pioneered the recipe for PSU to isolate root cause slicing deep dives and allowed management to analyze performance on a glass table. Splunk’s ITSI continues to deliver valuable insights from back end systems to front end user interfaces, improving customer service. Speaker(s) Christina Miceli, Splunk System Design Engineer, Penn State University Sandy Leon, Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1670.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Splunk Insights platform supporting AIB Digital Transformation on the journey to AIOps. This presentation will outline the payments business and technology strategy, steps, challenges, and benefits AIB has realized leveraging Splunk and IT Service Intelligence to deliver:* Payments end-to-end business activity monitoring, including payment-level integrity checking, trends, and performance against time critical cut offs; and* Mobile and Payment App “live” health monitoring using Splunk ITSI for predictive service insights into business, application, and inframetrics, including OS and Oracle health diagnostics.AIB is using Splunk ITSI to monitor service health across the stack and will share examples where health degradation of critical services was highlighted, allowing AIB to intervene in time and resolve the issue before a critical incident occurred. Speaker(s) Damien Perrem, Head of Technology - Payments Platforms, AIB Garvan Power, Middleware Senior Technical Lead, AIB Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1648.pdf?podcast=1577146210 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

As more technology organizations pursue agility and move towards continuous delivery, a stable and reliable IT infrastructure is the foundation that enables the transformation. However, the increasing complexity of the underlying infrastructure also brings a lot of challenges. Splunk has built a variety of solutions on top of our platform to deal with this complexity and deliver analytics and troubleshooting data to our engineering teams and decision makers. We will share a bit about our continuous integration process for triaging automated tests using Splunk, how we build IT infrastructure monitoring/analytics system based on Splunk ITSI, and how we take corresponding actions via VictorOps. Speaker(s) Scott Lu, Senior Engineering Manager, Splunk Alfie You, Principal Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1962.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps Track: IT Operations Level: Intermediate

Many Fortune 500 companies use Pivotal Cloud Foundry to push its high-quality code into production faster. While this helps companies enforce enterprise logging and application development standards, the traditional monitoring tools used to monitor development environments become the bottleneck because they are not architected to handle a firehose-nozzle connection. Learn how to use the new Splunk ITSI module for PCF, along with the new version of Splunk Firehose Nozzle for PCF to gain operational insight into PCF platform and increase developer satisfaction. Speaker(s) Kirk Kirk, ITOA Architect , Splunk Shubham Jain, Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1388.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Have you heard the buzz? Splunk IT Service Intelligence (ITSI) just hit its latest release, and it’s jam-packed with new feature you just can’t miss, including the latest in infrastructure troubleshooting and monitoring, app analytics, event management, service insights, predictive analytics, and, of course, AIOps. Attendees at this session can sample it all, from just getting started to making the most of the latest and greatest. Speaker(s) Alok Bhide, Director of Product Management, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1227.pdf?podcast=1577146244 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

A large volume of known production incidents and end-user issues are still being resolved manually. This becomes worse when it happens in unusual hours and no one is there to fix it. Every minute of downtime is detrimental to business and waking up an engineer at the middle of the night to fix simple known issues is not worthwhile. Our self-healing (Event-Driven Remediation) solution fixes simple and known incidents automatically. For complex alerts, it gets relevant diagnostics and context from the logs. This could massively improve customers' and employees' experience in any organization. Speaker(s) Karthick Muruganantham, JPMorgan Chase Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1186.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Do you remember the time when you had to attend lectures in person? Monash University has extended teaching hours and stopped repeating lectures. To provide flexibility to students and release pressure on finite campus facilities, lectures are now live streamed and are guaranteed to cover 100% of the classroom content. We are using Splunk and IT Service Intelligence (ITSI) to help monitor live streaming of lectures. It is impossible to manually monitor hundreds of teaching spaces in real-time and keep track of lecture schedules, the status of AV devices, microphones, and audio signals. Come and see how we at Monash University use Splunk ITSI glass tables to rule them all! Using ITSI we get real-time insights into service health and entity-level alerting based on ITSI thresholds. Speaker(s) Paul Brasier, Service Improvement Manager -Technical Services, Monash University Ed Messina, IT Security and Risk Manager, Monash University Rashmi Pokharel, Systems Engineer, Monash University Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1589.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Do you need to support thousands of people every day logging into your organization’s web applications? Customer service is important to Penn State University (PSU), and Splunk ITSI offered the perfect solution for health monitoring and data sharing between executive management and subject matter experts within the WebAccess team. At PSU, WebAccess is the Single Sign-On (SSO) solution supporting over 140,000 students, facility, and staff. ITSI’s Service Analyzer showcases the relationships among various SSO components: Active Directory, CoSign, Duo Two-Factor Authentication (2FA), Lightweight Directory Access Protocol (LDAP), Kerberos, and Shibboleth. Join us and learn how ITSI pioneered the recipe for PSU to isolate root cause slicing deep dives and allowed management to analyze performance on a glass table. Splunk’s ITSI continues to deliver valuable insights from back end systems to front end user interfaces, improving customer service. Speaker(s) Christina Miceli, Splunk System Design Engineer, Penn State University Sandy Leon, Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1670.pdf?podcast=1577146228 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Beginner