Podcasts about it operations

In this episode of Hands-On IT, host Landon Miles breaks down what MCP (Model Context Protocol) servers are, why they exist, and how they're transforming real-world IT automation.Before MCP, AI assistants struggled to interact with the tools, systems, and data IT teams rely on. With the rise of open-source MCP servers, models now have a standardized, permission-aware way to reach into infrastructure, pull context, and execute workflows safely.Landon also sits down with Henry Smith, who helped build the Automox MCP server prototype. Together, they explore:What MCP servers actually do and the problems they solveWhy the open-source model matters for IT teamsHow MCP provides a clean, consistent interface for tools and dataReal-world applications like report generation, patch policy creation, and audit log analysisHow Automox built its own MCP server using Fast MCPThe future of AI-driven IT operationsIf you're an IT admin, security engineer, or automation enthusiast, this episode provides a clear explanation and a practical look at MCP servers in action.Links: Automox MCP Blog: https://www.automox.com/blog/automox-mcpAutomox MCP Git Repo: https://github.com/AutomoxCommunity/automox-mcp

MishiPay has scaled from processing $10 million to over $250 million in annual transactions by abandoning product purity for market pragmatism. What started as a mobile-first scan-and-go solution evolved into a comprehensive checkout platform spanning self-checkout kiosks, RFID systems, mobile POS, and traditional cash registers—now deployed across 2,000+ stores in North America, Europe, the Middle East, and Australia. In this episode of Category Visionaries, we sat down with Mustafa Khanwala, CEO and Founder of MishiPay, to dissect why the "inferior" product often wins in retail tech, how trust-building mechanics differ fundamentally across geographies, and what it actually takes to maintain startup agility at enterprise scale. Topics Discussed: The seven-year journey from consumer mobile app to B2B checkout infrastructure Why MishiPay nearly failed by over-indexing on superior UX instead of adoption curves The 2022 pivot that unlocked triple-digit revenue growth with flat headcount How checkout solution requirements vary by customer visit frequency (weekly grocery vs. annual travel retail) Trust-building in enterprise sales: face-to-face requirements in Middle Eastern markets vs. video-first Western sales cycles Delivering two-week go-live timelines and 10-minute UI changes while maintaining 99.9999% uptime AI integration strategy: internal efficiency first, then customer-facing analytics and autonomous POS management GTM Lessons For B2B Founders: Adoption friction kills better products: Mustafa spent years refusing to build self-checkout because scan-and-go was objectively superior UX. The company nearly died defending this position. "Should we have started on some of our other products in 2019 instead of 2022? Probably." The lesson isn't about building inferior products—it's about understanding that customers evaluate "better" through implementation risk, training overhead, and behavior change required. B2B founders must map the gap between current state and ideal state, then build the bridge products that de-risk each transition step, even if those bridges feel like compromises. Customer frequency determines viable solution complexity: Scan-and-go requires significant user education investment that only generates ROI with weekly-plus usage. In travel retail where 70-80% of customers visit 1-2x annually, that education cost never pays back. MishiPay now matches solution types to visit patterns: scan-and-go for high-frequency grocery, staff-assisted mobile POS for low-frequency travel retail, RFID self-checkout for mid-frequency fashion. B2B founders should calculate the learning curve payback period against actual usage frequency—if users won't encounter your product enough times to justify the learning investment, you need a different entry point regardless of how good the end-state experience is. Enterprise stability with startup agility is a wedge, not a platitude: Every vendor claims this. MishiPay operationalizes it through specific SLAs: two-week store go-lives, 10-minute button changes, two-day promotion additions, two-week payment method integration—all while maintaining 99.9999% uptime that enterprise POS demands. This isn't about "moving fast," it's about architecture decisions that enable rapid customization without stability trade-offs (mobile-first, cloud-native, API-driven). B2B founders should define their agility claims in measurable timelines and uptime guarantees, not adjectives. If you can't operationalize "flexibility" into specific hours or days for changes, it's not a differentiator. Geographic trust-building fundamentally differs in mechanism, not degree: Western enterprise sales: product merit → pilot → relationship building → expansion. Middle Eastern enterprise sales: relationship building → pilot opportunity → product merit demonstration → deal. The difference isn't relationship importance (both require it), but sequencing. Mustafa noted Middle Eastern business culture evolved from pearl diving where "their whole job was to be able to look at someone in the eyes and decide if that person was going to scam them." Face-to-face happens pre-deal in Middle East, post-deal in the West. B2B founders expanding globally must rebuild their sales motion sequencing by geography, not just translate materials or add local reps. Staff productivity scales by solving the manager's problem, not the user's pain: MishiPay's roadmap progression reveals a pattern: first solve for store staff (checkout experience), then assistant managers (store operations), then store managers (performance analytics), then HQ (multi-store optimization). Each layer up requires data aggregation from the layer below. The AI analytics launch targets store-level decisions (pricing, promotions, inventory) using transaction data from POS—this expands buyer persona from IT/Operations to Finance/Merchandising. B2B founders should map their product expansion as a vertical climb through the org chart, where each new buyer persona requires accumulated data from the previous user tier.   // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co // Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role.  Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM  

What does network testing and validation really mean? How do testing and validation fit within an automation workflow? Is it possible to run meaningful tests without coding skills? Dan Wade from BlueAlly answers these questions and offers practical insights into building trust in automation through test environments, using AI for ideation and problem-solving, and personal... Read more »

What does network testing and validation really mean? How do testing and validation fit within an automation workflow? Is it possible to run meaningful tests without coding skills? Dan Wade from BlueAlly answers these questions and offers practical insights into building trust in automation through test environments, using AI for ideation and problem-solving, and personal... Read more »

Today we are joined by Dario Pasquini, Principal Researcher at RSAC, sharing the team's work on WhenAIOpsBecome “AI Oops”: Subverting LLM-driven IT Operations via Telemetry Manipulation. A first-of-its-kind security analysis showing that LLM-driven AIOps agents can be tricked by manipulated telemetry, turning automation itself into a new attack vector. The researchers introduce AIOpsDoom, an automated reconnaissance + fuzzing + LLM-driven telemetry-injection attack that performs “adversarial reward-hacking” to coerce agents into harmful remediations—even without prior knowledge of the target and even against some prompt-defense tools. They also present AIOpsShield, a telemetry-sanitization defense that reliably blocks these attacks without harming normal agent performance, underscoring the urgent need for security-aware AIOps design. The research can be found here: ⁠When AIOps Become “AI Oops”: Subverting LLM-driven IT Operations via Telemetry Manipulation Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we are joined by Dario Pasquini, Principal Researcher at RSAC, sharing the team's work on WhenAIOpsBecome “AI Oops”: Subverting LLM-driven IT Operations via Telemetry Manipulation. A first-of-its-kind security analysis showing that LLM-driven AIOps agents can be tricked by manipulated telemetry, turning automation itself into a new attack vector. The researchers introduce AIOpsDoom, an automated reconnaissance + fuzzing + LLM-driven telemetry-injection attack that performs “adversarial reward-hacking” to coerce agents into harmful remediations—even without prior knowledge of the target and even against some prompt-defense tools. They also present AIOpsShield, a telemetry-sanitization defense that reliably blocks these attacks without harming normal agent performance, underscoring the urgent need for security-aware AIOps design. The research can be found here: ⁠When AIOps Become “AI Oops”: Subverting LLM-driven IT Operations via Telemetry Manipulation Learn more about your ad choices. Visit megaphone.fm/adchoices

On today’s show, sponsored by Itential, we talk about automation in the real world. Guest Jesse Ford is an automation architect at Itential. We talk about his career journey, how he got into network automation, how he decides which is the best tool for a job, and why tool diversity isn’t the same as chaos.... Read more »

On today’s show, sponsored by Itential, we talk about automation in the real world. Guest Jesse Ford is an automation architect at Itential. We talk about his career journey, how he got into network automation, how he decides which is the best tool for a job, and why tool diversity isn’t the same as chaos.... Read more »

Dive into the creative world behind OTTOBOX: Patch or Perish, Automox's first-ever video game. In this episode of Automox Insiders, host Maddie Regis chats with Senior Brand Manager Jonah Phillips about transforming patch management into an interactive gaming experience. From retro music production to villain design inspired by real IT challenges, discover how Automox blends creativity, technology, and cybersecurity culture into one epic adventure.

Senad Palislamovic has held many roles in his time, from engineer to network operator to sales engineer and back again. He’s been around long enough to see trends come and go. Senad visits Total Network Operations to share some of his observations on network automation, AI for NetOps, and the quality of network data. Senad... Read more »

Senad Palislamovic has held many roles in his time, from engineer to network operator to sales engineer and back again. He’s been around long enough to see trends come and go. Senad visits Total Network Operations to share some of his observations on network automation, AI for NetOps, and the quality of network data. Senad... Read more »

In this episode of Product Talk, host Peter Pflaster sits down with Automox Staff Security Engineer Henry Smith to discuss what it really means to be secure by default. Together, they explore how Automox builds security into the foundation of its products, from engineering practices to company culture.You'll learn how Automox's “no security tax” philosophy gives every customer access to enterprise-grade protection — without hidden costs or trade-offs. Henry also shares his journey from IT support to cybersecurity engineering, offering practical advice for anyone looking to grow a career in IT or security.Tune in to hear how Automox approaches product security, fosters trust between engineering and security teams, and collaborates with industry peers to keep customers safe.

Multi-cloud, automation, and AI are changing how modern networks operate and how firewalls and security policies are administered. In today’s sponsored episode with Palo Alto Networks, we dig into offerings such as CLARA (Cloud and AI Risk Assessment) that help ops teams gain more visibility into the structure and workflows of their multi-cloud networks. We... Read more »

Multi-cloud, automation, and AI are changing how modern networks operate and how firewalls and security policies are administered. In today’s sponsored episode with Palo Alto Networks, we dig into offerings such as CLARA (Cloud and AI Risk Assessment) that help ops teams gain more visibility into the structure and workflows of their multi-cloud networks. We... Read more »

Breaking into Cybersecurity with Eric Stride: From Air Force to Private SectorIn this episode of Breaking into Cybersecurity, host Christoph interviews Eric Stride from Huntress Security. Eric shares his journey from being a Communications Computer Systems Officer in the Air Force to becoming the Chief Security Officer at Huntress. He discusses his extensive experience in cybersecurity, including roles at the NSA and in the private sector. Eric emphasizes the importance of continual learning, certifications, and deliberate career growth. He also touches on the implications of AI in cybersecurity and provides insights into developing and recruiting the next generation of cybersecurity talent.00:00 Introduction to the Episode00:49 Eric Stride's Journey into Cybersecurity01:11 Military Experience and Transition to Cybersecurity06:08 Continuous Learning and Staying Updated09:41 Certifications and Career Growth11:49 Leadership and Management Principles15:23 AI in Cybersecurity22:02 Recruiting and Developing Cybersecurity Talenthttps://www.huntress.com/company/careers 26:22 Conclusion and Final Thoughtshttps://www.linkedin.com/in/ericstride/Eric Stride is the Chief Security Officer at Huntress, where he oversees the company's 24/7 Global Security Operations Center, Detection Engineering, Adversary Tactics, IT Operations, and Internal Security. A 20+ year cybersecurity leader, Eric has held senior roles spanning the U.S. Air Force, NSA, and private sector.During his 12 years on active duty, Eric helped architect the Air Force's first cyber combat mission team, co-authored its first offensive cyber operations manual, and rose to Deputy Chief for Cyber Operations at NSA Georgia. He continues to serve as a Colonel in the Air Force Reserve, where he established its first cyber range squadron.In the private sector, Eric co-founded Atlas Cybersecurity, advised defense and enterprise clients as an independent consultant, led Deloitte's Advanced Cyber Training portfolio, and led the generation of $135M+ in new cyber business. He holds an M.S. in Information Technology Management, a B.S. in Computer Science, and multiple cybersecurity certifications (CISSP, GCIH, CEH).Develop Your Cybersecurity Career Path: How to Break into Cybersecurity at Any Level: https://amzn.to/3443AUIHack the Cybersecurity Interview: A complete interview preparation guide for jumpstarting your cybersecurity career https://www.amazon.com/dp/1801816638/

Podcast: KBKAST (LS 31 · TOP 5% what is this?)Episode: Episode 338 Deep Dive: Eric Stride | Securing the Aviation Industry in the Modern AgePub date: 2025-10-15Get Podcast Transcript →powered by Listen411 - fast audio-to-text and summarizationIn this episode, we sit down with Eric Stride, Chief Security Officer at Huntress, to discuss the escalating cybersecurity challenges facing the aviation industry. Eric highlights the alarming 600% year-over-year surge in cyberattacks targeting the sector, emphasising how attackers are exploiting the interconnected and fragile aviation supply chain—most notably seen in recent incidents like the ransomware strike on Collins Aerospace. He explores the growing risk posed by both IT and OT system convergence, the shift in regulation tying cybersecurity readiness directly to airworthiness, and the increasing adoption of robust frameworks to mitigate operational disruptions and data breaches. Eric also highlights the critical need for holistic supply chain security, the importance of regulatory enforcement, and a cultural shift in the industry toward prioritising safety and cyber resilience to restore public trust in air travel. Eric Stride is the Chief Security Officer at Huntress, where he oversees the company's 24/7 Global Security Operations Center, Detection Engineering, Adversary Tactics, IT Operations, and Internal Security. A 20+ year cybersecurity leader, Eric has held senior roles spanning the U.S. Air Force, NSA, and private sector.  During his 12 years on active duty, Eric helped architect the Air Force's first cyber combat mission team, co-authored its first offensive cyber operations manual, and rose to Deputy Chief for Cyber Operations at NSA Georgia. He continues to serve as a Colonel in the Air Force Reserve, where he established its first cyber range squadron.  In the private sector, Eric co-founded Atlas Cybersecurity, advised defense and enterprise clients as an independent consultant, and led Deloitte's Advanced Cyber Training portfolio, generating $135M+ in new business. He holds an M.S. in Information Technology Management, a B.S. in Computer Science, and multiple cybersecurity certifications (CISSP, GCIH, CEH). The podcast and artwork embedded on this page are from KBI.Media, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.

LightRiver has software and service products focused on the automation, optimization, and simplification of multi-layer, multi-vendor, and multi-generation networking.  Today we have a team from LightRiver lead by Jim Brinksma to help explain how LightRiver is advancing automation in optical and bridging the gap between the IP and optical layers. They discuss the challenges, obstacles... Read more »

LightRiver has software and service products focused on the automation, optimization, and simplification of multi-layer, multi-vendor, and multi-generation networking.  Today we have a team from LightRiver lead by Jim Brinksma to help explain how LightRiver is advancing automation in optical and bridging the gap between the IP and optical layers. They discuss the challenges, obstacles... Read more »

Jeremy Maldonado breaks down cybersecurity fundamentals from a real-world IT operations perspective. From phishing and social engineering to patching best practices and zero trust, Jeremy shares practical insights to help you protect your organization — starting with your own behavior.He covers:Why the human factor is still your biggest vulnerabilityThe basics of zero trust in everyday communicationSocial engineering red flags to watch forHow to think strategically about patch prioritizationWhy most orgs still struggle with timely patchingTips for human-controlled automation using the Automox consoleWhether you're new to cybersecurity or want to tighten your patching strategy, this episode gives you a tactical refresh on where to focus your attention.

Episode #175: What happens when your tech setup is more of a tangled mess than a streamlined system? That's where Scott Woods and Alec Modica come in, transforming chaos into organization with their expertise in Managed Service Providers (MSPs). I recount my own tech challenges and how Scott's family-run business came to the rescue, setting up my studio's infrastructure and teaching me the importance of having the right tech partner. We explore the vital role MSPs play for businesses that lack the resources for an in-house IT department, sharing personal stories and insights into the dynamic MSP industry. Navigating the complex world of IT doesn't have to feel overwhelming, especially when you have a trusted MSP by your side. We delve into the shift from relying on a single IT person to embracing a comprehensive support system that not only addresses immediate needs but anticipates future challenges. Scott and Alec discuss the benefits of reducing key man risk, integrating IT services under one umbrella, and providing a personalized, white-glove experience that keeps businesses running smoothly. We also touch on the critical aspect of trust between a business and its MSP, emphasizing how this relationship can be as pivotal as the one with a personal accountant. But it's not all about tech talk! We sprinkle in stories of business growth and personal milestones, highlighting the vibrant culture within MSP companies and the excitement of launching the Business Technology Podcast. From themed photo shoots to upcoming family additions, Scott, Alec, and I share how personal and professional worlds intersect, reinforcing the idea that business is as much about relationships as it is about services. Whether you're a business owner seeking seamless IT solutions or simply curious about the human side of tech support, this episode offers a unique perspective on building successful partnerships in today's digital landscape. Chapters:  (00:00) Business Tech Solutions With Kimberly Lovi (10:18) Choosing the Right Managed Service Provider (18:04) Trusting Managed IT Services for Businesses (24:43) Efficient MSP Support for Businesses (38:04) Business Technology and Family Growth Follow Kimberly on Instagram and TikTok @kimberlylovi or @iconicnationmedia  WATCH us on YouTube and view our brand new studio! 

Today we get an inside look at a major data center migration that Nokia is undertaking. Nokia is our sponsor for today’s episode. The company is moving legacy sets of data center networking equipment to its own Event Driven Automation (EDA) solution. We go behind the scenes of Nokia’s own IT department, which is supporting... Read more »

Today we get an inside look at a major data center migration that Nokia is undertaking. Nokia is our sponsor for today’s episode. The company is moving legacy sets of data center networking equipment to its own Event Driven Automation (EDA) solution. We go behind the scenes of Nokia’s own IT department, which is supporting... Read more »

In this episode, Automox CISO Jason Kikta strips away the noise and focuses on the three core pillars of secure IT operations: asset inventory, patch management, and identity and access management (IAM).Jason shares firsthand stories from U.S. Cyber Command and explains why getting the basics right isn't optional — it's essential. Whether you're building a modern security program or tightening existing controls, this episode delivers clear guidance on where to focus and why.

In an IT world full of abstraction, overlays, and virtualization, it’s important to remember the physical infrastructure that supports all those things. So let’s get inside Mass IX, the Massachusetts Internet Exchange, to get a holistic view of the logical architecture and protocol mechanics of peering and Internet exchanges, as well as the iron, steel,... Read more »

In an IT world full of abstraction, overlays, and virtualization, it’s important to remember the physical infrastructure that supports all those things. So let’s get inside Mass IX, the Massachusetts Internet Exchange, to get a holistic view of the logical architecture and protocol mechanics of peering and Internet exchanges, as well as the iron, steel,... Read more »

Software developers combine Artificial Intelligence with IT Operations and have produced a new acronym called AIOps. Today, we explored some of the best practices for making software development more productive with AIOps.   Legacy systems are an excellent application for AIOps, but Kevin Walsh from the GAO notes that it may be more economical to maintain legacy systems in place.   Christopher Clark from the U.S. Marine Corps suggests listening to users through starting AI Task Forces. They can help identify the use cases that would validate the expense of moving to AIOps.   One obvious win might be minimal risk, high-impact activities. Clark mentions preventative maintenance as a potential target. ROI from reducing costs can be apparent. Furthermore, a help desk can pose a negligible risk and have a relatively high impact on servicing needs of Marines.   One likely candidate for applied AIOps is managing the changes in a code set that takes place. BMC's Katie Tierney states that in a typical DevSecOps environment, there could be thousands of changes a day, which exceeds human capability.   The overview is apparent:  ensure appropriate oversight, governance, and transparency measures are in place when deploying agentic AI systems.        

The digital twin is an evolving technology in the networking space. On today’s sponsored episode of Total Network Operations, we dig into details and definitions of the digital twin, how it ties into network automation and autonomy, and the power of abstraction layers. We’ll also talk about how the concepts in today’s show might influence... Read more »

The digital twin is an evolving technology in the networking space. On today’s sponsored episode of Total Network Operations, we dig into details and definitions of the digital twin, how it ties into network automation and autonomy, and the power of abstraction layers. We’ll also talk about how the concepts in today’s show might influence... Read more »

Jeremy Schulman has been working at network automation for much of his professional life. On today’s Total Network Operations, host Scott Robohn talks with Jeremy about his ongoing quest to get the network engineering bottleneck out of production. They discuss the early days of network automation when engineers tried to adopt tools from compute side... Read more »

Jeremy Schulman has been working at network automation for much of his professional life. On today’s Total Network Operations, host Scott Robohn talks with Jeremy about his ongoing quest to get the network engineering bottleneck out of production. They discuss the early days of network automation when engineers tried to adopt tools from compute side... Read more »

In this compelling episode of SADA's Cloud and Clear podcast, we go "Beyond the Benchmark" with Joseph Menti, Senior Director of DevOps, Security, and IT Operations at DroneDeploy. Join host John Giglio, SADA's Director of Cloud Security, as we explore DroneDeploy's sophisticated and proactive approach to cloud security. DroneDeploy is a leader in reality capture, providing "superpowers" to industries like construction, agriculture, and solar with accurate mapping and analysis. Discover the unique security challenges of handling vast amounts of sensitive imagery and 3D model data. Joseph shares how DroneDeploy navigated their transition from co-located data centers to a predominantly Google Cloud Platform (GCP) environment, highlighting the immense capabilities of cloud tools for physical data security, access management, anomaly detection, and more. Learn about DroneDeploy's philosophy of "punching above their weight" – maximizing a small team's effectiveness through strategic technology adoption, like Security Command Center for asset inventory, and implementing Infrastructure as Code. The discussion also emphasizes the critical value of third-party security assessments, which provide unbiased validation, identify "unknown unknowns," and help prioritize the security roadmap. Joseph explains how a strong security program acts as a powerful business enabler, building customer trust and helping to secure deals. Finally, get insights into emerging threats, including the impact of AI on cyberattacks, and why user awareness training remains the highest ROI security measure. Key Takeaways: Cloud-Native Security Strategies: Harnessing GCP tools for automated security and efficient operations. Maximizing Resources: How to achieve robust security with a lean team through smart automation and strategic tools. The Power of External Validation: Why third-party security assessments are crucial for a world-class security framework. Security as a Business Enabler: Transforming security from a cost center into a competitive advantage. Battling Emerging Threats: Understanding AI's role in cyberattacks and the paramount importance of continuous security awareness training. Tune in to gain practical advice and inspiration for your cloud transformation journey! Connect with SADA & DroneDeploy: Learn more about SADA: https://sada.com/cloud-and-clear/  Explore DroneDeploy: https://www.dronedeploy.com/  Check out the DroneDeploy Horizons event in October: https://www.dronedeploy.com/horizons Read our DroneDeploy case study: https://sada.com/customer-story/dronedeploy-goes-the-extra-mile-for-enterprise-grade-security-with-google-cloud-and-sada  Subscribe to Cloud and Clear:

I remember working at a large organization with a team of other IT Operations staffers. We rotated this one job every month amongst a few people, each taking turns, where we'd lose a day to update all the privileged passwords for our servers. This was before Managed Service Accounts and the cloud, when we were required to change these every 30 days and then store the new ones in an encrypted store. What struck me when I got stuck with this wasn't the requirement to change every 30 days; that seemed normal. The thing that bothered me was how manual this was. As a former developer, I wrote some scripts to automated this, pre-PowerShell, and make the task easier on my fellow sys admins. I had scripts to generate a password, change it in AD, then print the pwd to be copied into our secure storage (no API there). This ran in a loop so I didn't lose a whole day to changing password. Read the rest of Password Guidance

Vint Cerf, widely recognized as one of the fathers of the Internet, is today’s special guest on Total Network Operations. He currently serves as Vice President and Chief Internet Evangelist at Google. His pioneering work began back in the 1960’s when he was involved in the ARPANET project. Alongside Bob Kahn, Vint co-invented the TCP/IP... Read more »

Vint Cerf, widely recognized as one of the fathers of the Internet, is today’s special guest on Total Network Operations. He currently serves as Vice President and Chief Internet Evangelist at Google. His pioneering work began back in the 1960’s when he was involved in the ARPANET project. Alongside Bob Kahn, Vint co-invented the TCP/IP... Read more »

On today’s Total Network Operations we talk through the adoption of AI in network operations with John Capobianco, Head of DevRel at Selector. Selector is the sponsor of today’s episode. John walks us through his career journey as a network engineer, and describes the moment where he realized that AI was going to change how... Read more »

On today’s Total Network Operations we talk through the adoption of AI in network operations with John Capobianco, Head of DevRel at Selector. Selector is the sponsor of today’s episode. John walks us through his career journey as a network engineer, and describes the moment where he realized that AI was going to change how... Read more »

In this episode of The CX Tipping Point, Martha Dorris sits down with Avery Muse, former Executive Director for IT Operations at the Department of Health and Human Services (HHS), to explore how he brought customer experience (CX) and employee experience (EX) together as a “Total Experience” at HHS.With a career spanning defense, law enforcement, and health, Avery shares unique insights on service transformation in government. The conversation dives into his implementation of fusion teams, experience-level agreements, and a unified support portal, as well as efforts to modernize physical support locations and integrate omni-channel technology.Martha and Avery also discuss the critical role of leadership buy-in, the link between employee engagement and service delivery, and best practices for measuring both operational and experience metrics.Check out Avery's recent NextGov Op-Ed on Total Experience, and connect with him at info@themusegroup.net or visit themusegroup.net.Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter 2024 Service to the Citizen Awards Nomination Form

Building things for people to use has been our guest’s goal since entering university in the 1960s. Total Network Operations is delighted to welcome Jack Haverty, who’s been instrumental in ARPANET operations and innovation, the development of TCP, and more. He takes us through the history of the internet from the early days of ARPANET,... Read more »

Building things for people to use has been our guest’s goal since entering university in the 1960s. Total Network Operations is delighted to welcome Jack Haverty, who’s been instrumental in ARPANET operations and innovation, the development of TCP, and more. He takes us through the history of the internet from the early days of ARPANET,... Read more »

In this episode of Automox Insiders, Maddie Regis speaks with Ryan Jeziorski, a Solutions Engineer at Automox, about the importance of IT adaptability and resilience. Ryan shares his diverse career background, his current role at Automox, and insights on how organizations can maintain uninterrupted services while adapting to changes in technology. He emphasizes the significance of continuous learning and patch management as key strategies for IT professionals. The conversation concludes with a fun game about companies that have successfully adapted their business models over time.This episode originally aired January 9, 2025

What’s the next era of network management and operations? Total Network Operations talks to Mahesh Jethanandani, Chair of NETCONF Working Group and Distinguished Engineer at Arrcus. Mahesh describes a workshop from December of 2024 that sought to investigate the past, present, and future of network management and operations. He talks about the IETF’s role in... Read more »

What’s the next era of network management and operations? Total Network Operations talks to Mahesh Jethanandani, Chair of NETCONF Working Group and Distinguished Engineer at Arrcus. Mahesh describes a workshop from December of 2024 that sought to investigate the past, present, and future of network management and operations. He talks about the IETF’s role in... Read more »

Auvik is network management software that lets users monitor, manage, and troubleshoot their networks. On today’s sponsored episode we talk with Doug Murray, CEO; and John Harden, Director of Strategy & Technology Evangelism, both from Auvik, about the challenges facing today’s network operators. We look at the rise of the IT generalist, workloads and burnout,... Read more »

Auvik is network management software that lets users monitor, manage, and troubleshoot their networks. On today’s sponsored episode we talk with Doug Murray, CEO; and John Harden, Director of Strategy & Technology Evangelism, both from Auvik, about the challenges facing today’s network operators. We look at the rise of the IT generalist, workloads and burnout,... Read more »

Discover how Automox is transforming IT reporting. In this episode, Steph Rizzuto talks with product lead Emily Pace and engineer Ben Glass about new reporting features that give you real-time visibility, alerting, and automation. Learn how IT teams are cutting reporting time from 30 hours to 1, setting up custom alerts, and making smarter decisions—without logging into the console 24/7.

In this episode of Heroes of IT, Ashley sit down with Milton Webster to explore how his team transformed their IT operations using Automox. From reducing endpoint risk scores in record time to implementing automated Windows 11 upgrades with Worklets, Milton shares real-world wins and challenges from the frontlines of IT. Learn how a culture of proactive patching helped his organization boost security and sleep easier at night. If you're navigating risk management, remote device updates, or end-user satisfaction, this conversation is packed with practical insight.

Kevin Nanns is today’s guest on Total Network Operations. Kevin describes his “Wizard of Oz” moment when he discovered the world of networking. He talks about how he came up through the ranks working a help desk and then in a NOC, and his climb up the certification ladder. We also discuss how AI is... Read more »

Kevin Nanns is today’s guest on Total Network Operations. Kevin describes his “Wizard of Oz” moment when he discovered the world of networking. He talks about how he came up through the ranks working a help desk and then in a NOC, and his climb up the certification ladder. We also discuss how AI is... Read more »

On today’s show we talk about NetDevOps and AI Ops with Greg Freeman, VP of Network and Customer Transformation at Lumen. Greg spearheads network automation, orchestration ,and AI strategy, guiding the highest technical tier in operations and championing NetDevOps methodologies. We talk about the people and work culture that’s influenced the development of automation and... Read more »

At AutoCon 3 in Prague, Scott Robohn sat down with Ernest Lefner from sponsor Gluware to talk about lessons learned throughout his career: from his early days of pulling cable to becoming Chief Product Officer at Gluware and helping to found ONUG. Ernest talks about being a continuous technology learner, and also about the need... Read more »