Podcasts about track it operations

Discover how 3M is using Splunk to get more value and insights from their mission-critical SAP deployment and its complex legacy environment. You can see how far we have we come and where our vision will take us. Managing SAP is a complex and mission-critical challenge. With its proprietary and often-customized inner workings, SAP has become synonymous with complexity and has long been a difficult challenge for IT departments around the globe to manage. With even short outages carrying the potential of large impacts, it is more important than ever for large ERP customers to bring their systems management and monitoring practices into the data-driven world. In this session, learn what transformational outcomes have been and are being achieved as this 116-year-old global manufacturer partners with Splunk to embrace and overcome ERP and legacy operational data chaos. Speaker(s) Claw Clawson, SplunkYoda, Splunk Michael Flint, IT Operations Manager, 3M Nathan Carr, DevOps Engineer, 3M Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1642.pdf?podcast=1577146238 Product: Splunk Enterprise, Splunk IT Service Intelligence, Phantom Track: IT Operations Level: Good for all skill levels

Splunk Insights platform supporting AIB Digital Transformation on the journey to AIOps. This presentation will outline the payments business and technology strategy, steps, challenges, and benefits AIB has realized leveraging Splunk and IT Service Intelligence to deliver:* Payments end-to-end business activity monitoring, including payment-level integrity checking, trends, and performance against time critical cut offs; and* Mobile and Payment App “live” health monitoring using Splunk ITSI for predictive service insights into business, application, and inframetrics, including OS and Oracle health diagnostics.AIB is using Splunk ITSI to monitor service health across the stack and will share examples where health degradation of critical services was highlighted, allowing AIB to intervene in time and resolve the issue before a critical incident occurred. Speaker(s) Damien Perrem, Head of Technology - Payments Platforms, AIB Garvan Power, Middleware Senior Technical Lead, AIB Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1648.pdf?podcast=1577146210 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Many Fortune 500 companies use Pivotal Cloud Foundry to push its high-quality code into production faster. While this helps companies enforce enterprise logging and application development standards, the traditional monitoring tools used to monitor development environments become the bottleneck because they are not architected to handle a firehose-nozzle connection. Learn how to use the new Splunk ITSI module for PCF, along with the new version of Splunk Firehose Nozzle for PCF to gain operational insight into PCF platform and increase developer satisfaction. Speaker(s) Kirk Kirk, ITOA Architect , Splunk Shubham Jain, Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1388.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

If you’re not investing in new technology, you are going to be left behind! One of the key challenges within any state government agency is ensuring system and application performance, SLA enforcement, secure operations, and adhering to strict federal and state compliance mandates, all while operating with limited budgets and staff. With help from Splunk, Health and Human Services (HHS) agencies manage systems that issue public benefits to citizens, maintain child welfare, enforce child support, and monitor public health. Come to this session to learn how to leverage Splunk to help you understand the "complete picture" of your systems and business processes to help your team move toward proactive management and increase customer satisfaction within your governmental applications. Create something useful from millions and billons of lines of log data to improve your application! Speaker(s) Josh Scheurer, System Architect, State of Michigan Amy Hundley, Deputy Director for Field Operations Administration, State of Michigan - DHHS’, State of Michigan Sanjay Srivastava, Division Director (Eligibility) , Department of Technology Management and Budget, State of Michigan Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2202.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Mobile Track: IT Operations Level: Good for all skill levels

Are you drowning in a sea of data that expands daily? Overwhelmed by 1000s of events and alarms? Tasked with tracking a dynamic, ever-morphing infrastructure? Expected to resolve requests, incidents, and performance issues in seconds, not days… without adding any more headcount to your team? You’re not alone.Enter Automation, AIOps, and machine learning (ML). It’s finally IT’s turn to harness these powerful technologies to improve operational efficiency, reduce MTTR, eliminate alarm noise, streamline service requests, increase performance without lifting a finger, and tame the beast of IT complexity. Join our session as we explore practical applications for these technologies today and in the future to transform the way you approach IT operations. Get real world examples from other IT professionals and see how you can maximize your investments in Splunk, ITSM, monitoring tools, and more by bringing AI, ML, and automation to the mix.​ Speaker(s) Rob Kelsall, VP, Global Sales Engineering, Resolve Systems Slides PDF link - https://conf.splunk.com/files/2019/slides/ITS2752.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: IT Operations Level: Good for all skill levels

Does your IT environment look like a huge bowl of spaghetti? Is it even possible to untangle that vast, complex, and diverse ecosystem? Is moving from reactive to proactive even a possibility? Join us to learn how United Health Group is using Splunk IT Service Intelligence to provide end-to-end visibility and proactive incident response to its critical business applications. We’ll show you how mapping service dependencies and defining meaningful key performance indicators from the front end all the way back to the mainframe is providing value to the DevOps teams and the businesses they support. Speaker(s) Ben Nolan, Splunk IT Service Intelligence Administrator, Optum Jacob Edelen, Splunk ITSI Administrator, Optum Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2139.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

As more technology organizations pursue agility and move towards continuous delivery, a stable and reliable IT infrastructure is the foundation that enables the transformation. However, the increasing complexity of the underlying infrastructure also brings a lot of challenges. Splunk has built a variety of solutions on top of our platform to deal with this complexity and deliver analytics and troubleshooting data to our engineering teams and decision makers. We will share a bit about our continuous integration process for triaging automated tests using Splunk, how we build IT infrastructure monitoring/analytics system based on Splunk ITSI, and how we take corresponding actions via VictorOps. Speaker(s) Scott Lu, Senior Engineering Manager, Splunk Alfie You, Principal Software Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1962.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps Track: IT Operations Level: Intermediate

Too many tools, too many silos between data and collaboration, Outages take too long to Identify Root Cause and There is So Much Noise Abstract:  TIAA had a goal – to replace Legacy Monitoring with an AIOps approach.  What did that mean?  They had to find a better way to break down the silos between data and collaboration and start focusing attention on the right things with the right people.  Monitoring had become about MTTI (mean time to innocence) instead of fixing the fight issues more quickly and finding a way to move from ‘reacting’ to outages to ‘preventing’ them.  ITSI has become the ‘aggregator’ of monitoring data and will help TIAA move from the old Dinosaur Approach of being event driven to the AiOps approach of Service and Priority Driven.  Learn about the Journey, the Lessons Learned, and the Best Practices to Ensure Success.   Speaker(s) Emily Duncan, ITOA Specialist, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1346.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Everything breaks at 3:00 a.m. No one wants a team of engineers managing incidents on little to no sleep. Think about how tired you were the morning after the last all-nighter you pulled. Coffee can only do so much. If you work in any type of technical operations role you know how easy it is for on-call to take over your life. When managing an on-call team, you must think about the human side of on-call to avoid employee burnout and alert fatigue. In this session we will outline a four-step process to streamline incident management, review how to manage alerts through VictorOps, and give your team their lives back! Speaker(s) Bethany Abbott, TechOps Manager, NS1 Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1968.pdf?podcast=1577146210 Product: VictorOps Track: IT Operations Level: Good for all skill levels

Are you frustrated with how long a Splunk time series query of your data can take when you need it now, and are you looking to use machine learning to quickly gain insights about your app’s performance? Finding application exceptions or detecting outliers in your performance KPIs too late can lead your business to suffer without the information it needs to make the right decisions in a timely manner. We will show you how we used the metrics index and machine learning capabilities in Splunk to make better alerts, build scheduled performance reports, and ultimately gain deeper insights and make better decisions based on our data. Sharing these insights as a weekly scheduled report helped our team find hidden issues, increase performance awareness, and maintain SLAs around performance KPIs. Additionally, better alerts operationally helped us to detect outliers in performance metrics within minutes after they occur. Join this session to see queries, demos and several examples for you to take back with you and implement this solution at your company. Speaker(s) Eurus Kim, Staff ML Architect, Splunk PJ Pokhrel, Performance Engineer, StubHub Steve Veio, Performance OPS Manager, StubHub Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1171.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk Machine Learning Toolkit, AI/ML Track: IT Operations Level: Intermediate

In Irdeto’s 24/7 Service Operations Center, our goal is to enable proactive enable proactive event management based on performance. We manage a vast infrastructure and operations stack and it’s important we have the right tools to make better decisions. We fought the war on “white noise”. Playbooks were established and actionable alerts created. On-Call schedules gave us access to domain expertise. Reporting capabilities helped drive continuous improvement. To better understand how we did this you’ll see an in-depth demo on Integration, the Rules Engine and gain insight into our evolution using ITSI with VictorOps. Speaker(s) Steve Harte, Incident Manager, Irdeto Daryel Murnin, Sr. Manager Cloud Service Operations, Irdeto Slides PDF link - https://conf.splunk.com/files/2019/slides/IT3123.pdf?podcast=1577146210 Product: Track: IT Operations Level:

AIOps platforms utilize big data, modern machine learning, and advanced analytics technologies to directly and indirectly enhance IT Operations functions. This session shows how to leverage Splunk IT Service Intelligence (ITSI) and the Machine Learning Toolkit (MLTK) to build a basic, self-learning recommendation engine. Your Operations Center will reap the benefits from having assisted recovery input, but this session does not stop there. It also will show you how to fully automate the recovery. If you have AIOps initiatives on your radar come on and participate in this session Speaker(s) Martin Wiser, ITOA Practitioner, Splunk Pierre Brunel, Staff Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1119.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: IT Operations Level: Advanced

IBM i systems are used by many customers in a number of industries such as banking, retail, transportation and hospitality. Splunk is a perfect tool for consolidating and analyzing event, security, performance, and application data from these critical IBM i systems. Having a single and complete view of infrastructure data allows operations, security, and performance analysts to quickly identify and correlate operational, security, and performance issues. Syncsort Ironstream™ for Splunk can easily capture the needed event, security, and performance data in real time. Detailed performance data from these IBM i systems combined with Splunk’s machine learning algorithms can provide a new degree of confidence in capacity planning. Speaker(s) Brian Brake , Senior System Engineer, Cox Automotive Chip Sutton, Director of Software Development, Syncsort Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1990.pdf?podcast=1577146244 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

This session dives deep into event analytics deployments and how to execute them. From data onboarding to event consolidation and event reduction, this session covers proven strategies and tips and tricks to show you how to approach replacing an existing Event Management Systems while avoiding information overload for your operations staff. If you want to move off your legacy MoM and replace it with Splunk's IT Service Intelligence you don't want to miss this! Speaker(s) Martin Wiser, ITOA Practitioner, Splunk Alok Bhide, Director of Product Management, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1118.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Producing meaningful, trusted alerts is the holy grail of any IT service monitoring tool, yet the road to get there is winding and perilous. While Splunk IT Service Intelligence is uniquely suited to convert machine data into actionable alerts, how to design your ITSI deployment to effectively produce, maintain, and scale alerts isn't obvious, until now! In this talk, we'll walk you through the alerting strategy GEHA implemented in conjunction with Splunk to achieve meaningful alerts show you a highly streamlined design that you can replicate in your deployment. Speaker(s) Matt Hasty, Sr. Engineer, GEHA Jeff Wiedemann, Staff SE and ITSI Master, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1514.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Last year, at the Container Strikes Back session, Brent Boe and Brian Bingham introduced the new Splunk official container. Today, we’re talking about the benefits as well as the challenges we encountered adopting the “Splunk in containers!” strategy at the Ministry of Defence for both our testing and our production environments. Our small DevOps team tasked with deploying Splunk did not have the bandwidth to build a resilient and scalable Splunk deployment in a traditional way at the pace required. By consuming the official Splunk Docker image, taking advantage of SmartStore backed by AWS S3, making a liberal use of other AWS services, and with support from Splunk PS architects as well as communities around Splunk’s official GitHub repos, we were able to rapidly deploy a complex Splunk cluster in AWS with minimal overhead. This has allowed our project to keep to our tight deadlines around cloud migration, while also providing a monitoring platform that can be scaled out over time as adoption increases. Speaker(s) Josh Collyer, Sr. Data Scientist, UK Ministry of Defence Julia Lawrence, Sr. DevOps Engineer, UK Ministry of Defence Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2009.pdf?podcast=1577146210 Product: Splunk Enterprise Track: IT Operations Level: Good for all skill levels

Do you spend most of your valuable time analyzing and troubleshooting connectivity or performance issues in your data center? Did you wish your networks were smarter in alerting you about potential issues before it actually impacts your SLA? Join us to learn how Cisco ACI, NAE(Network Assurance Engine) & Splunk can help you achieve this goal. Cisco ACI, the industry-leading SDN solution, enables scalable multi-cloud networks with a consistent policy model, and gain the flexibility to move applications seamlessly to any location or any cloud while maintaining security and high availability. Cisco NAE uses mathematical models to continuously verify that policy implemented in your data center is inline with the intent. Splunk Apps for ACI, NAE bring health/performance metrics, faults and policy deviations together to help you accelerate your root cause analysis, thereby improving the operational efficiency of your data center. Session covers use cases and demo of these Cisco Data Center Networking product integrations with Splunk Enterprise. Speaker(s) Asha Hedge, Cisco Systems Slides PDF link - https://conf.splunk.com/files/2019/slides/ITS2199.pdf?podcast=1577146210 Product: Splunk Enterprise Track: IT Operations Level: Intermediate

Do you need to support thousands of people every day logging into your organization’s web applications? Customer service is important to Penn State University (PSU), and Splunk ITSI offered the perfect solution for health monitoring and data sharing between executive management and subject matter experts within the WebAccess team. At PSU, WebAccess is the Single Sign-On (SSO) solution supporting over 140,000 students, facility, and staff. ITSI’s Service Analyzer showcases the relationships among various SSO components: Active Directory, CoSign, Duo Two-Factor Authentication (2FA), Lightweight Directory Access Protocol (LDAP), Kerberos, and Shibboleth. Join us and learn how ITSI pioneered the recipe for PSU to isolate root cause slicing deep dives and allowed management to analyze performance on a glass table. Splunk’s ITSI continues to deliver valuable insights from back end systems to front end user interfaces, improving customer service. Speaker(s) Christina Miceli, Splunk System Design Engineer, Penn State University Sandy Leon, Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1670.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Do you have complex or obscure data? Do users, without the necessary domain knowledge, struggle to work with this data? Perhaps a Data Model can help bridge the knowledge gap. This session will use valuable (but complex…and even scary) mainframe metrics as a working example of how to get users up and running fast by leveraging the power of a data model. But, these principles are not just for mainframe. They can equally apply to other data types and scenarios. Not all users are well-versed in complex data structures and fields, but some are…so combine Subject Matter Expert (SME) knowledge with this great Splunk facility to make everyone’s life simpler. Deliver real results in a very short time with little overhead or burden on users. Speaker(s) Ian Hartley, Technology Architect, Syncsort Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2579.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Are you tired of looking in multiple areas for different parts of the DevOps cycle? Learn how to use Splunk to gather and display all your metrics in a single place. We will show you how we Splunked Azure DevOps (TFS), SonarQube, GitLab, Service Now, and Slack to provide a single view for the Plan, Build, and Run steps of a team, and how that compares to other teams. Speaker(s) Endre Peterfi, Staff Sales Engineer, Splunk James Odom, Head of Service Delivery, Converging Data Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1296.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk Cloud Track: IT Operations Level: Good for all skill levels

Are you addressing the challenges of gaining visibility into a distributed microservices environment? Is your organization considering using distributed tracing to augment your APM capabilities? Have you heard of OpenTracing and want to learn what capabilities it gives you and how to get started? Come learn about the OpenTracing project and how you can use it with Splunk to get a complete picture of your application environment using logs, metrics, and traces. We'll go from the basics of what the project is to how to get started integrating with Splunk. We'll also review an example of a large telco customer to see how they got started with OpenTracing and how they rolled it out in their application environments. Speaker(s) Gary Burgett, Staff Sales Engineer, Splunk Dave Cornette, Enterprise Monitoring Architect, T-Mobile Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2095.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Is your team spending too much time investigating common business and engineering questions due to a lack of transparency into your rapidly growing distributed system? Is logging for your microservices a haphazard mess? Is isolating a single event workflow throughout the pipeline just TOO MUCH WORK? Learn how we utilized Splunk to simplify troubleshooting distributed systems at Bloomberg. In this session, we will: Walk through some custom components that provide transparency into complex distributed microservices; show how to utilize them to find and isolate a single event workflow; explain how to write highly-optimized Splunk SPL queries to answer various business workflow questions; and demonstrate how to present the results using advanced visualizations. Speaker(s) Pat Rogan, Sr Financial Engineer, Bloomberg L.P. Amit Ziv, Sr Financial Software Engineer, Bloomberg L.P. Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1339.pdf?podcast=1577146210 Product: Splunk Enterprise Track: IT Operations Level: Intermediate

Analytics Workspaces, Application Insights, Azure Monitor, O365 Admin Centers, just a few of the many Microsoft tools required to monitor and interrogate information from Azure & Office 365. Getting the valuable intel and insights from your Azure and Office 365 environments should be easy, and effortless. Throw on your Splunk hoodie and join Ryan as we Splunk our way through all things IT in Azure, Office365 as part of the Microsoft-as-a-Service world! Infrastructure management, real-time billing, SLA monitoring, capacity planning, all quick, all easy, all powerful with Splunk! Speaker(s) Ry Lait, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1433.pdf?podcast=1577146210 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Have you heard the buzz? Splunk IT Service Intelligence (ITSI) just hit its latest release, and it’s jam-packed with new feature you just can’t miss, including the latest in infrastructure troubleshooting and monitoring, app analytics, event management, service insights, predictive analytics, and, of course, AIOps. Attendees at this session can sample it all, from just getting started to making the most of the latest and greatest. Speaker(s) Alok Bhide, Director of Product Management, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1227.pdf?podcast=1577146244 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Splunk is increasingly at the forefront of new approaches to IT Operations, especially in disruptive ‘cloud-native’ businesses. This session will help you understand how ‘New Ops’ techniques like Observability, Site Reliability Engineering, SLOs/SLIs, Error Budgets, ChatOps, and Blameless Post-Mortems can help your IT Ops team; and how you can adopt ‘New Ops’ technologies like Containers, Microservice Architectures, Machine Learning, Orchestration, Predictive Analytics, and AI for IT Ops. Speaker(s) Andi Mann, Chief Technology Advocate, Splunk Endre Peterfi, Staff Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1448.pdf?podcast=1577146244 Product: Splunk IT Service Intelligence, Splunk Machine Learning Toolkit, VictorOps Track: IT Operations Level: Intermediate

Site Reliability Engineering: Easy to say, harder to do. It can be especially difficult to make sure that all of tenants of SRE are applied to the services you support in a way that is easy for your engineers to adopt. In this session, we will take a look at how you can use Splunk's ITSI, VictorOps and Phantom platforms to make robust solutions that can help your teams consistently solve complex problems and mature their services. Speaker(s) Chris Crocco, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1046.pdf?podcast=1577146239 Product: Splunk Enterprise, Splunk IT Service Intelligence, Phantom, VictorOps Track: IT Operations Level: Advanced

ITSI provides a platform to turn your never-ending stream of app and infrastructure data into manageable KPIs that you can act on, but how do you manage the number of events ITSI detects? What if you need to extend ITSI with additional capabilities in order to merge your alerts with your support team's response processes? We will turn ITSI up to 11 by adding the concept of "platforms" as a collection of related services, support reoccurring maintenance windows, and generate rich alerts that include information such as which entities are impacted and what the KPI values are. These concepts are combined so that all the problems in your platform generate a single alert with alert text rich enough that that your support teams can respond without opening ITSI, and we will do it all with just SPL. Speaker(s) Peter Thomas, Manager, Application Monitoring, Fiserv Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2184.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Splunk Insights platform supporting AIB Digital Transformation on the journey to AIOps. This presentation will outline the payments business and technology strategy, steps, challenges, and benefits AIB has realized leveraging Splunk and IT Service Intelligence to deliver:* Payments end-to-end business activity monitoring, including payment-level integrity checking, trends, and performance against time critical cut offs; and* Mobile and Payment App “live” health monitoring using Splunk ITSI for predictive service insights into business, application, and inframetrics, including OS and Oracle health diagnostics.AIB is using Splunk ITSI to monitor service health across the stack and will share examples where health degradation of critical services was highlighted, allowing AIB to intervene in time and resolve the issue before a critical incident occurred. Speaker(s) Damien Perrem, Head of Technology - Payments Platforms, AIB Garvan Power, Middleware Senior Technical Lead, AIB Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1648.pdf?podcast=1577146242 Product: Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

AIOps platforms utilize big data, modern machine learning, and advanced analytics technologies to directly and indirectly enhance IT Operations functions. This session shows how to leverage Splunk IT Service Intelligence (ITSI) and the Machine Learning Toolkit (MLTK) to build a basic, self-learning recommendation engine. Your Operations Center will reap the benefits from having assisted recovery input, but this session does not stop there. It also will show you how to fully automate the recovery. If you have AIOps initiatives on your radar come on and participate in this session Speaker(s) Martin Wiser, ITOA Practitioner, Splunk Pierre Brunel, Staff Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1119.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: IT Operations Level: Advanced

This session dives deep into event analytics deployments and how to execute them. From data onboarding to event consolidation and event reduction, this session covers proven strategies and tips and tricks to show you how to approach replacing an existing Event Management Systems while avoiding information overload for your operations staff. If you want to move off your legacy MoM and replace it with Splunk's IT Service Intelligence you don't want to miss this! Speaker(s) Martin Wiser, ITOA Practitioner, Splunk Alok Bhide, Director of Product Management, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1118.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Producing meaningful, trusted alerts is the holy grail of any IT service monitoring tool, yet the road to get there is winding and perilous. While Splunk IT Service Intelligence is uniquely suited to convert machine data into actionable alerts, how to design your ITSI deployment to effectively produce, maintain, and scale alerts isn't obvious, until now! In this talk, we'll walk you through the alerting strategy GEHA implemented in conjunction with Splunk to achieve meaningful alerts show you a highly streamlined design that you can replicate in your deployment. Speaker(s) Matt Hasty, Sr. Engineer, GEHA Jeff Wiedemann, Staff SE and ITSI Master, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1514.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Do you need to support thousands of people every day logging into your organization’s web applications? Customer service is important to Penn State University (PSU), and Splunk ITSI offered the perfect solution for health monitoring and data sharing between executive management and subject matter experts within the WebAccess team. At PSU, WebAccess is the Single Sign-On (SSO) solution supporting over 140,000 students, facility, and staff. ITSI’s Service Analyzer showcases the relationships among various SSO components: Active Directory, CoSign, Duo Two-Factor Authentication (2FA), Lightweight Directory Access Protocol (LDAP), Kerberos, and Shibboleth. Join us and learn how ITSI pioneered the recipe for PSU to isolate root cause slicing deep dives and allowed management to analyze performance on a glass table. Splunk’s ITSI continues to deliver valuable insights from back end systems to front end user interfaces, improving customer service. Speaker(s) Christina Miceli, Splunk System Design Engineer, Penn State University Sandy Leon, Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1670.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Do you have complex or obscure data? Do users, without the necessary domain knowledge, struggle to work with this data? Perhaps a Data Model can help bridge the knowledge gap. This session will use valuable (but complex…and even scary) mainframe metrics as a working example of how to get users up and running fast by leveraging the power of a data model. But, these principles are not just for mainframe. They can equally apply to other data types and scenarios. Not all users are well-versed in complex data structures and fields, but some are…so combine Subject Matter Expert (SME) knowledge with this great Splunk facility to make everyone’s life simpler. Deliver real results in a very short time with little overhead or burden on users. Speaker(s) Ian Hartley, Technology Architect, Syncsort Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2579.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Are you addressing the challenges of gaining visibility into a distributed microservices environment? Is your organization considering using distributed tracing to augment your APM capabilities? Have you heard of OpenTracing and want to learn what capabilities it gives you and how to get started? Come learn about the OpenTracing project and how you can use it with Splunk to get a complete picture of your application environment using logs, metrics, and traces. We'll go from the basics of what the project is to how to get started integrating with Splunk. We'll also review an example of a large telco customer to see how they got started with OpenTracing and how they rolled it out in their application environments. Speaker(s) Gary Burgett, Staff Sales Engineer, Splunk Dave Cornette, Enterprise Monitoring Architect, T-Mobile Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2095.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Analytics Workspaces, Application Insights, Azure Monitor, O365 Admin Centers, just a few of the many Microsoft tools required to monitor and interrogate information from Azure & Office 365. Getting the valuable intel and insights from your Azure and Office 365 environments should be easy, and effortless. Throw on your Splunk hoodie and join Ryan as we Splunk our way through all things IT in Azure, Office365 as part of the Microsoft-as-a-Service world! Infrastructure management, real-time billing, SLA monitoring, capacity planning, all quick, all easy, all powerful with Splunk! Speaker(s) Ry Lait, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1433.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Splunk/VictorOps allows your data to talk to people, and your people to talk to data, all while improving MTTR/MTTI. You’re already using Splunk today to get cool dashboards, ask questions of your data with search, and trigger important alerts based on data that’s of interest to you. But, just because alerts are important doesn’t mean they are for everyone. And for those who should respond to the alert, it’s important to get the alert into their hands immediately. Transitioning to a modern NOC, or “New Operations Center,” Splunk and VictorOps enable teams to collaboratively solve issues by providing on-call users with actionable alerts that allow for smarter investigation, faster mobilization, and lower mean time to resolution. In this session we’ll take a look under the hood at different Splunk and VictorOps integrations. Speaker(s) Kirk Kirk, ITOA Architect , Splunk Dylan Klausing, Sales Engineer Manager, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1697.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps Track: IT Operations Level: Good for all skill levels

Do you remember the time when you had to attend lectures in person? Monash University has extended teaching hours and stopped repeating lectures. To provide flexibility to students and release pressure on finite campus facilities, lectures are now live streamed and are guaranteed to cover 100% of the classroom content. We are using Splunk and IT Service Intelligence (ITSI) to help monitor live streaming of lectures. It is impossible to manually monitor hundreds of teaching spaces in real-time and keep track of lecture schedules, the status of AV devices, microphones, and audio signals. Come and see how we at Monash University use Splunk ITSI glass tables to rule them all! Using ITSI we get real-time insights into service health and entity-level alerting based on ITSI thresholds. Speaker(s) Paul Brasier, Service Improvement Manager -Technical Services, Monash University Ed Messina, IT Security and Risk Manager, Monash University Rashmi Pokharel, Systems Engineer, Monash University Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1589.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: IT Operations Level: Beginner

Discover how 3M is using Splunk to get more value and insights from their mission-critical SAP deployment and its complex legacy environment. You can see how far we have we come and where our vision will take us. Managing SAP is a complex and mission-critical challenge. With its proprietary and often-customized inner workings, SAP has become synonymous with complexity and has long been a difficult challenge for IT departments around the globe to manage. With even short outages carrying the potential of large impacts, it is more important than ever for large ERP customers to bring their systems management and monitoring practices into the data-driven world. In this session, learn what transformational outcomes have been and are being achieved as this 116-year-old global manufacturer partners with Splunk to embrace and overcome ERP and legacy operational data chaos. Speaker(s) Claw Clawson, SplunkYoda, Splunk Michael Flint, IT Operations Manager, 3M Nathan Carr, DevOps Engineer, 3M Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1642.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence, Phantom Track: IT Operations Level: Good for all skill levels

DevOps adoption requires high performing teams. One of the biggest challenges organizations have when adopting a DevOps framework is how to get early wins, get value early in the process, and overcome plateaus in adoption. These improvements are typically achieved through the use of automation, improved responsiveness, better situational awareness, and increased sharing between teams. As you will see in this session, Splunk easily sits in the middle of all of this. Speaker(s) Josh Atwell, Sr Technology Advocate, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1717.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence, VictorOps Track: IT Operations Level: Good for all skill levels

Telegraf is a open source tool that is used for collecting metrics from a variety of inputs, including system data (CPU, memory, disk, and network), docker, MySQL, etc. Telegraf (as of v1.8) supports a "splunkmetric" serializer for native ingest into Splunk's metric store using a variety of Telegraf's output modules, including file outputs, and HTTP with the ability to include HEC-required fields. Telegraf can be deployed as a stand-alone daemon or as a Splunk application that can be pushed out from deployers, masters, and the like. We'll investigate the various integrations with Telegraf and Splunk including using Telegraf as the system to feed Splunk's App for Infrastructure (in lieu of collectd), custom dashboards, as well as integrations with ITSI. With Telegraf's multitude of inputs, outputs, and a nearly universal run-time, it's a fantastic tool to add to your system monitoring workflows. Speaker(s) Lance O'Connor, Distinguished Engineer, TiVo Inc. Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1258.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

IBM Z continues to be the cornerstone of the global economy powering the world's largest banks, retailers, airlines and insurance companies.   With the adoption of hybrid multicloud a reality for today's fast moving businesses, the mainframe is no longer isolated from the rest of the IT infrastructure and is now an integral part of your cloud strategy.   As you expose and integrate your data and applications through APIs and look to gain further insight, any lack of visibility impacts your business's ability to deliver key services .  Learn how IBM is not only providing access to the volumes of IBM Z machine data but is also providing valuable insight into that data to both operations and  lines of business.  Speaker(s) Dan Wiegand, Senior Offering Manager, IBM Tony Papageorgiou, Offering Manager for API Enablement on IBM Z, IBM Slides PDF link - https://conf.splunk.com/files/2019/slides/ITS2617.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Los Angeles World Airport has chosen Splunk's ITSI as their centralized event/alert management platform. We’ve consolidated alerts/events from multiple management platforms across the enterprise, reducing help desk churn by grouping similar events, and evaluating the results against smart Key Performance Indicator (KPI) thresholds so that only actionable alerts or events are processed. In addition, we’ve broken down the legacy data siloes through the use of service definitions, glass tables, and deep-dives, providing better insight for all team members. Lastly, we’ve automated ITSI service and dependency creation via the Splunk ServiceNow bi-direction integration App. Plan top attend this session and you will learn how we’ve increased visibility (making data available for everyone); increased efficiency by reducing alert/event noise; improved resolution using ITSI Smart KPIs; and implemented auto service creation via ServiceNow Speaker(s) Kelcy Taylor, SLED Account Manager, Splunk Shahla Dallalzadeh, IT Manager, Los Angeles World Airports Michael Friedhoff, Director & Lead Architect, Wipro Ltd. Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1564.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: IT Operations Level: Good for all skill levels

Siloed IT monitoring for Virtualization struggles to scale as teams use different tools to monitor the same IT environment, increasing complexity and decreasing productivity. Imagine analysts, admins and virtualization teams collaborating and troubleshooting on a single platform. No more finger pointing, no more “my tool says”, no more data disagreements. Use Splunk for centralized infrastructure monitoring of your virtualized environment.  Speaker(s) Ian Torbett, Product Manager, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1766.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Splunk SmartStore not only reduces the storage requirements for the aged data by maintaining only one copy of the data across the indexer cluster but significantly improves the operational aspects of the indexer cluster be it recovery from node failures or data rebalancing activities. In this session, the speaker will go over the operational efficiency tests performed on traditional and SmartStore indexes and review the results. Speaker(s) Somu Rajarathinam, Pure Storage Slides PDF link - https://conf.splunk.com/files/2019/slides/ITS2633.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

What if you can scale test your Splunk Enterprise with multi-terabyte of data ingest followed by concurrent search tests on the loaded data? Attend this session to learn more about the framework for multi-terabyte data generation and multi-user search tests on Splunk Enterprise 7.2+. Speaker(s) Somu Rajarathinam, Pure Storage Slides PDF link - https://conf.splunk.com/files/2019/slides/ITS2634.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk IT Service Intelligence Track: IT Operations Level: Good for all skill levels

Qualcomm’s focus on inventing mobile technology breakthroughs relies on a complex, global IT infrastructure. In order to deliver on this mission, its IT team embarked on a journey using Splunk Enterprise and IT Service Intelligence to develop world-class IT monitoring approach and implement a framework for continuous improvements. Learn how Qualcomm got started with core Splunk for logging, evolved to include system metrics, and ITSI for core services. Qualcomm will present how it approaches achieving its major objectives, such as democratizing access to data, breaking down silos around teams to improve collaboration, reducing time to troubleshoot and recover incidents, and achieving better visibility and understanding around service performance. Speaker(s) Ben Marcus, Sr. Staff IT Engineer, Qualcomm Michael Donnelly, ITOA Solutions Architect, Splunk Ryan Sims, Staff Manager, IT, Qualcomm Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1798.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

A large volume of known production incidents and end-user issues are still being resolved manually. This becomes worse when it happens in unusual hours and no one is there to fix it. Every minute of downtime is detrimental to business and waking up an engineer at the middle of the night to fix simple known issues is not worthwhile. Our self-healing (Event-Driven Remediation) solution fixes simple and known incidents automatically. For complex alerts, it gets relevant diagnostics and context from the logs. This could massively improve customers' and employees' experience in any organization. Speaker(s) Karthick Muruganantham, JPMorgan Chase Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1186.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Your network is speaking to you! Listen to what your applications are saying. Monitoring the metrics already present in your wire data can provide the key to understanding and characterizing their performance. Using tools like Splunk Stream, you can collect dozens of metrics at the IP, TCP, and Application layers. This session will show you how to characterize the performance of your applications and the network, and how to tell which is the source of trouble. We'll also explore how to perform service and asset discovery with wire data as a basis of fact, correlating it with your database "of record" to ensure its accuracy. Speaker(s) David Cavuto, Staff Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1761.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence Track: IT Operations Level: Intermediate

Site Reliability Engineering: Easy to say, harder to do. It can be especially difficult to make sure that all of tenants of SRE are applied to the services you support in a way that is easy for your engineers to adopt. In this session, we will take a look at how you can use Splunk's ITSI, VictorOps and Phantom platforms to make robust solutions that can help your teams consistently solve complex problems and mature their services. Speaker(s) Chris Crocco, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1046.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence, Phantom, VictorOps Track: IT Operations Level: Advanced

Containerization and the adoption of microservices have dramatically accelerated software innovation. However, containerized environments behave so differently compared to traditional ones that they present new observability challenges, and require new monitoring strategies and tools. What are those challenges? In this talk, we will discuss three – the explosion in scale, massive component churn caused by continuous delivery, and the need for infrastructure-to-application correlation –  then share effective strategies for overcoming them in a number of practical examples. Speaker(s) Arijit Mukherji, Distinguished Architect, Splunk - SignalFx Products Slides PDF link - https://conf.splunk.com/files/2019/slides/IT2951.pdf?podcast=1577146210 Product: Track: IT Operations Level: