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Eric Penn joins Tim Keirnan and Ken Mayer to discuss the first customer experience phases of his new 2023 Subaru BRZ after a month of ownership. The "Toyobaru Twins" (Toyota GR86 and Subaru BRZ) are the same car with some slight differences. This vehicle is one of the best examples of "user-centered design" we have ever encountered in a product, and Tim owned the first generation for four blissful years. Eric has purchased the long-awaited and much celebrated second generation, and we go into intense detail on our first four defined phases of the customer experience: Encounter (02:44) Decision (07:21) Purchase (21:00) Initial Use (43:00) We will record an episode about Eric's longitudinal use in February of 2024 so that Eric has a full 12 months of ownership under his belt for that. On this podcast we are nothing if not thorough. In summary, the 2023 BRZ (the second model year of the 2nd generation of the car) meets or exceeds almost every criterion for delighting Eric as customer/user. The car's designers and engineers improved on the few weaknesses from the first generation without compromising what made the first generation so terrific. From the seating position, to the razor sharp handling, to the improved human-machine interfaces in the cockpit, to the new, more powerful engine, everything about this car screams or subtly implies "made for driving enthusiasts of light weight, nimble sports cars." Neither Subaru nor Toyota invented us to be so positive about this vehicle. It is incredibly well-focused on delighting a well-defined customer target.
Serotonin Sunday, hosted by recording artist and mental health advocate Dylan Dunlap, is a stigma-free space designed to pull back the curtain on the creatives who cultivate the art we love! Each episode features 3-4 singer-songwriters playing their favorite songs and puts the spotlight on one amazing organization doing work in the mental health space. Whether you personally struggle with a mental health condition, you know somebody that struggles, or you just want to listen, you've come to the right place and are welcome here. The goal each Sunday is to open up a real conversation; all while raising our collective serotonin levels and enjoying life together!
Eric Penn (@ericpenn_ ) joins us in studio to discuss fatherhood, marriage, integrity with his pen, internal validation vs external recognition, modern R&B, his upcoming project, and more before blessing us with an in-studio performance of "Sinking Sand" produced by Brandon Jhon (@iambrandonjhon). Follow us on social media at @staybusypod and engage with our content here - https://linktr.ee/staybusypod Armon Sadler - @armonsadler Nic Earley - @nicearleymusic The HMD Studio - @thehmdstudio --- Support this podcast: https://anchor.fm/staybusypod/support
Episode 167 y'all. Tiff is a cry baby. 3x the birthday, Newsome fights for his job, the struggle in the housing market. New York is under water? Vibes from Eric Penn. And the main topic, the obsession with controlling women's bodies. Damn we grown! DamWeGrown.com DamWeGrown@gmail.com @DamWeGrown @BecomingFabulouswithteatodd @IEMikeBro
Episode 155. Back on the road again to Sedona Arizona. Steve Harvey has no women friends. The housing market is still crazy. Capri suns for grown folks, vibes from Eric Penn. And the main topic, going on a solo vacation. Damn we grown! DamWeGrown.com DamWeGrown@gmail.com @DamWeGrown @BecomingFabulouswithteatodd @IEMikeBro
Eric Penn rejoins Tim Keirnan on the show for a critique of Garmin dash cameras. And on this show you know we bought them with our own money, no review units or other favors from the manufacturer. The guys discuss the following models: * nuviCam LMTHD that combines a GPS with a dash cam * Garmin 35 * Garmin 46 * Garmin Mini In both Eric's and Tim's critiques, Garmin customer support was a big positive to the customer experience. The products were useful and usable, without any outstanding problems. When Tim's nuviCam broke after only two years, Garmin customer support worked diligently to help him fix it. Even though it could not be fixed, having a company sincerely try to help solve a problem salvages a relationship and Tim would consider another Garmin purchase because the customer service. Our previous episode with customer service professional expert Charlotte Purvis rings true here. In Eric's case, his 35 broke under the warranty period and Garmin quickly replaced it. No fuss, no muss. Eric discusses using the Garmin 46 and Garmin Mini together to record both front and rear views in his FiestaST. Eric also talks about his use of Garmin products for cycling.
Today @theeamateurexpert is going LIVE with Brandon Jhon (@iambrandonjhon), a Brooklyn based music producer, songwriter, engineer, singer, multi-instrumentalist, coach and entrepreneur. He has produced, written for, developed and coached artists and brands including Maria Isabel, Timbaland, Eric Penn, Mark Ferg & Warner Music Group. He's also created music for international brands such as ESPN, MTV, Disney, Viacom, VH1, PBS, HBO, Comcast & Ulta Beauty. We will be discussing his career path, his ideas of success and the tips & motivators he used along the way. Audio Engineer: @b_cuz Originally recorded April 21, 2021 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/theeamateurexpert/support
In this episode of Trial Lawyer Nation, Michael Cowen sits down with Founding Partner at The Penn Law Firm, Eric Penn. To start things off, Eric describes his decision to focus on trucking cases and how it came from the simple fact that we can all relate to them. In fact, everyone (including attorneys) share […] The post 12 – Eric Penn – $89M Worth of Experience appeared first on Trial Lawyer Nation.
Eric Penn and Ryan Claffey join Timothy Keirnan for a critique of the Ford FiestaST. We never pretend to be objective on Design Critique, as we are too honest. We admit our biases so you know where our opinions are coming from. In this product category, our bias is small sporty cars with less mass and great handling that let you feel what's going on. The Ford FiestaST is a hot hatchback that won our undying admiration from the first drive. Tim calls it the American MINI Cooper, and he ought to know. It's as close as we'll ever get to driving a Labrador Retriever puppy. Tim talks in detail with Eric and Ryan about their customer experiences with the FiestaST, including * Encounter * Decision * Purchase * Initial use * Longitudinal use Eric's first drive of the 7th Generation Fiesta on Belle Isle was captured for posterity. Ryan's Protege Garage is also well worth checking out.
The Subaru WRX is a legend, and life is too short not to drive legends. The "bug eye" version of this all wheel drive sporty car from 2002 and 2003 was a success worldwide but especially in the North American market where it was the first time we got this car. Later generations of the car delighted owners as well, yet the bugeye models delighted customers in a unique way that the newer cars do not duplicate for all their recent advantages. What made the bugeye WRX so attractive then and to this day? There is an analog, mechanical honesty and tautness to the 2002-2003 models, and modern versions are not as "organic" feeling. Ken Mayer and Eric Penn join Tim Keirnan for a longitudinal review of Tim's 2003 Subaru WRX. If it sounds like we recorded this episode sitting in the car, well, we did! This episode covers the following items in the following order: * The evolution of the all wheel drive niche in vehicle design and rally race history * The nature of forced induction, its pros and its cons * The superb steering wheel by Momo , the clean and usable instrument panel, the clean and usable controls, the amazingly good seats. * The factory boost gauge and short shifter options. * The design choices of 2003, with a value on providing the most feedback to the driver, versus modern car designs with their isolated and numb feeling for the driver. Ken's dad's 2015 WRX provides contrast to what Subaru did in 2003. How has the model evolved? * The heavy weight and mechanical complexity of an all wheel drive and turbocharged vehicle. * Tim's few and limited modifications to an otherwise stock bugeye WRX. * We almost forgot to talk about the qualities of a boxer engine and the excellent sound of the stock exhaust with unequal length headers. * The oil and transmission fluid dipsticks were poorly designed and those fluids are kind of, you know, just maybe, important. Skip ahead to 31 minutes if you want to bypass our discussion of the history of all wheel drive cars and comparisons to front wheel drive and rear wheel drive, and the principles of forced induction. Eric promises us a longitudinal review of his FiestaST in 2017! Stay tuned. . .
Host Sean Harris talks plaintiff attorney Eric Penn from Texas about Gerry Spence's Trial Lawyers College. Eric is a graduate of the college and shares how using psychodrama techniques has helped in his practice, his cases, and even in his personal life.