Podcast appearances and mentions of kevin chiu

Neglecting the customer journey will leave you with unhappy customers, fewer sales, missed opportunities, and a significant revenue gap. And we can all agree, that's a problem.  So how can we prioritize the customer journey to help us drive revenue for our organizations?  How do we actively prioritize the customer journey? Kevin Chiu,   Co-Founder and Chief Operating Officer at Catalyst Software, has some ideas to help you drive new business and prioritize existing to reach both short-term and long term business goals.    Here's what's inside:  Customer success is found in  the customer journey. CROs should focus on new business acquisition and also on long-term customer value. This means investing in customer enablement and alignment across functions, providing strategic business conversations with customers, and ensuring a seamless handoff between customer success managers and account executives.  Improve QBRs for customer-focused conversations. Quarterly business reviews often lack customer-centricity with a  disconnect between the sales reps and buyers. By improving QBRs and making them more customer-focused, companies create more impact and build stronger relationships with their customers. Align sales and customer success. AlignmentThis involves breaking down silos and effectively communicating long-term customer value rather than solely focusing on new business acquisition. Revenue generation does not only come through net new, often in the world of sales we forget the opportunities we have within the existing customer base.   Grab this week's Checklist    Check out RunRevenue.Pro for tips, playbooks, and advice for stopping revenue leak and achieving revenue precision.    See how Clari's Revenue Platform can help you win more deals, protect your customer base, and achieve revenue precision—even in a downturn.  → Clari.com  

Let's be real. Retention rates are at an all-time low. So, in a world where you have to do more with less, how do you still service the same customer base and prevent churn? “You can't apply high-touch one-on-one CSM strategies to everything. And so you absolutely have to, right? So products, I think, like the one that you're working on, is an incredible solution—one avenue to drive customer education. If people don't understand how to use the mission-critical moments of impact we call in the product, then you are going to lead to churn,” says Kevin Chiu, Co-Founder & COO, Catalyst. In our latest episode of LEARN, Kevin Chiu joins Ted to take a deep dive into customer-led growth (CLG) and where customer education comes into play. Additionally, they discuss customer operations and where to invest so you can grow your business. Tune in to hear Kevin's key frameworks around: CS prioritization and infrastructure for customer-led growthComp plans, renewals, and the evolution of the CSS roleLeveraging Customer Education for business growthCheck out this episode to learn more about customer-led growth and how to make a big impact on your customer base. Listen on your favorite podcast app.

Catalyst COO Kevin Chiu discusses his near-death experience with COVID-19, his difficult road to recovery, insecurity around returning to work, and how the lessons he’s learned have changed how he lives his life today.

Episode 7: When he was attending Cal State Fullerton, Kevin Chiu (@kvn_chiu) barely graduated with a 2.1 GPA. Now, he and his brother have successfully acquired their Series A funding (over $15 million dollars) for their company Catalyst, the first customer success platform built by a team of customer success leaders. At only 27 years old, he became part of the Forbes 30 Under 30 class of 2019.That sounds glimmering, but it sometimes isn’t. Kevin sheds light on the ups and downs his company has faced since its founding, the mistakes they made, and the overwhelming amount of work they had to put in to get to where they are now. Take a peek behind the curtain of success and hear about the raw hardships, roadblocks, and hard work Kevin overcame as the COO of Catalyst. Hear his story on episode 7 of the Why You No Doctor podcast.Join the community! Follow us on Instagram @wyndpodcast and find all of our socials at whyyounodoctor.com/podcast.Questions or comments? Email us at nancy@whyyounodoctor.com.Support the show (http://whyyounodoctor.com/podcast)

Kevin Chiu is the co-founder of Catalyst, an NYC-based startup that has raised $5.5M from top venture capitalists like True Ventures & Work-Bench to build a customer data platform that helps tech companies reduce user churn and increase product adoption. Prior to starting Catalyst, he led sales teams at fast-growing companies like Greenhouse Software and DigitalOcean. Kevin also recently received the Forbes 30under30 award for Enterprise Technology entrepreneurs.   He is also two years sober, after a series of incidents that showed him he may have a drinking problem (including a time he got mugged while in a blackout). If you want to know the secret to getting sober and then raising millions of dollars, this one is a must-listen.

If the general rule for sales managers is to have 10+ years experience, then Kevin Chiu is the exception. Kevin joined his company as a 20-something sales manager with little experience and an insatiable hunger to learn. In this episode, Kevin Chiu, Manager of Inside Sales and Operations at DigitalOcean, breaks down 10 lessons he’s learned early as his company grows by 1,000 organic customers per day.

Getting a startup tech company off the ground and into the public sphere is no small feat, but having a team of great sales reps makes it infinitely easier. But how do you build a sales team from scratch? Focusing on hiring the doer instead of the thinker is part of creating a team, but the real key lies in hiring sales reps who actually care about the customer base they communicate with. Join me in a conversation with Kevin Chiu as we discuss the secrets to tech startup success. Kevin Chiu is the manager of Sales and Operations at DigitalOcean, a new cloud infrastructure provider, and is the man behind DigitalOcean’s first ever sales team. Chiu’s tech sales background was built by working with companies such as Greenhouse Software and FiveStars. When he’s not hosting the NYC Sales Hacker meetups or working on his Linkedin page, Kevin enjoys writing blogs and listening to podcasts.   Episode Highlights:   Background on Predictable Prospecting: How to Radically Increase Your B2B Sales Pipeline Building a strong team- hiring the builder instead of hiring the architect How to find the ideal customer and keep them with your company Social Selling Selling within the Pipeline   Resources: DigitalOcean Influential article from First Round Review Follow Kevin on Twitter @kvn_chiu or connect with him on Linkedin Sales Hacker June 2016 conference - Sales Machine Summit Pre-order Marylou Tyler’s new book Predictable Prospecting: How to Radically Increase Your B2B Sales Pipeline , out on August 19th 2016!

Kevin Chiu from Greenhouse Software joined us on the podcast this week to discuss "Outbound Sales Methods and Tools." Kevin currently leads the outbound sales team at Greenhouse consisting over 20 sales development representatives to generate pipeline for the account executive team. He's one to know about outbound sales methods and tools and we spoke a ton about products and services that Kevin sees as working in the market today. We start the discussion on the specific outbound methodologies that companies can use to actually go after customers. Kevin talks a bunch about what worked and what did not work for Greenhouse and how their prospecting methods have changed as the company has grown. We then move on to an informed discussion around the tools and sales stack that Kevin has seen deployed in the market by a number of different companies. He gives some key points to think about when you are a young company and deciding on their first pieces of IT. In particular Kevin remains a big fan of LinkedIn Sales Navigator, SalesLoft (a former podcast guest!), and Outreach to power the Greenhouse core sales stack and we discuss each in detail. We mix in a bunch of interesting discussion questions around outbound sales methods and tools such as when to buy lead lists, when to hire revenue generation consulting groups, what an appropriate SDR weekly cadence should be, when to get rid of software that isn't working for you, and the best resources to inform your thinking on outbound sales methods and tools. Kevin brings up some really interesting points about Salesforce administrators and a core concept at Greenhouse called "Always Be Prospecting."

Kevin Chiu from Greenhouse Software joined us on the podcast this week to discuss "Outbound Sales Methods and Tools." Kevin currently leads the outbound sales team at Greenhouse consisting over 20 sales development representatives to generate pipeline for the account executive team. He's one to know about outbound sales methods and tools and we spoke a ton about products and services that Kevin sees as working in the market today. We start the discussion on the specific outbound methodologies that companies can use to actually go after customers. Kevin talks a bunch about what worked and what did not work for Greenhouse and how their prospecting methods have changed as the company has grown. We then move on to an informed discussion around the tools and sales stack that Kevin has seen deployed in the market by a number of different companies. He gives some key points to think about when you are a young company and deciding on their first pieces of IT. In particular Kevin remains a big fan of LinkedIn Sales Navigator, SalesLoft (a former podcast guest!), and Outreach to power the Greenhouse core sales stack and we discuss each in detail. We mix in a bunch of interesting discussion questions around outbound sales methods and tools such as when to buy lead lists, when to hire revenue generation consulting groups, what an appropriate SDR weekly cadence should be, when to get rid of software that isn't working for you, and the best resources to inform your thinking on outbound sales methods and tools. Kevin brings up some really interesting points about Salesforce administrators and a core concept at Greenhouse called "Always Be Prospecting."