Podcasts about inside sales

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  • 284PODCASTS
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  • Jan 25, 2022LATEST
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Best podcasts about inside sales

Latest podcast episodes about inside sales

CX Chronicles Podcast
CXChronicles Podcast 154 with Gaurav Bhattacharya, CEO at Involve AI

CX Chronicles Podcast

Play Episode Listen Later Jan 25, 2022 45:54


Hey CX Nation,In episode #154 of The CXChronicles Podcast we welcomed Gaurav Bhattacharya, CEO at Involve AI based in Los Angelas, CA. Similar to CXC, Gaurav & his team are on a mission to make the world's companies more customer centric. Involve.ai organizes all customer data and makes it useful to stop customers from leaving and expand them to increase revenue. The magic is in the AI to find signals from all unstructured data and predict churn and expansion from sources like CRM, product usage and behavior data, emails, calls, and support channels.Gaurav and Adrian also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Involve AI as they've built & grown their business & team.**Episode #154 Highlight Reel:**1. Expanding your team's customer health scoring visibility to grow your business 2.  Building a team focused on collaboration, humility, ownership & intrinsic motivation  3.  The average SMB business uses 11 SaaS tools to manage their customer experience 4.  Aggregating your customer data into one place to make it easier to assess & act upon it 5.  Building a unique feedback mechanism into your business as it scales & grows Huge thanks to Gaurav for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience & customer success operations space into the future.Click here to learn more about Gaurav BhattacharyaClick here to learn more about Involve AIIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. Be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon & check out the CXChronicles Youtube channel for videos of all of our episodes, they're actually starting to stack up! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your team make customer happiness a habit!Support the show (https://cxchronicles.com/)

CX Chronicles Podcast
CXChronicles Podcast 153 with Jeff Rosenblum, Founding Partner of Questus

CX Chronicles Podcast

Play Episode Listen Later Jan 18, 2022 43:36


Hey CX Nation,In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City. Jeff Rosenblum is an advertising agency founder, documentary filmmaker and an admitted pain in the ass (his words, not ours). He is widely regarded as one of the leading innovators in the field of digital marketing and has worked on teams that have helped revolutionize market research, publishing, sports broadcasting and interactive advertising.He is the Founding Partner of Questus, a digital marketing agency that has worked with some of the world's most influential brands including American Express, Bloomberg, Capital One, Discovery Channel, Disney, Driscoll's, General Mills, Ford, ESPN, Suzuki Motorcycles, The NFL, Universal Orlando, Verizon and more.Jeff and Adrian also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Questus as they've built & grown their business & team across the world.**Episode #153 Highlight Reel:**1. Why prioritizing team building & finding awesome people first led to success for Questus 2.  How Questus started attracting world known brands as they grew their business3.  Focusing on culture & putting people in the position to do their best work4.  How great entrepreneurs eventually need to learn how to say no to opportunities  5.  What positive customer feedback about your team says about your businessHuge thanks to Jeff for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the digital marketing & advertising space into the future.Click here to learn more about Jeff RosenblumClick here to learn more about QuestusIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future CX'ers & Customer Success professionals to tune into our weekly customer focused business leader show. Be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon & check out the CXChronicles Youtube channel for videos of all of our episodes, they're actually starting to stack up! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your team make customer happiness a habit!Support the show (https://cxchronicles.com/)

CX Chronicles Podcast
CXChronicles Podcast 152 with Sam Ruben, Chief Sustainability Officer at Mighty Buildings

CX Chronicles Podcast

Play Episode Listen Later Jan 11, 2022 46:06


Hey CX Nation,In episode #152 of The CXChronicles Podcast we welcomed Sam Ruben, Chief Sustainability Officer at Mighty Buildings, based in Oakland, California. Sam Ruben brings a sustainability and innovation focus to everything he does. He is passionate that today's organizations consider sustainability as a core aspect, not merely as a moral principle but as an avenue towards an improved bottom line and increased brand value and overall customer & employee experiences.Sam worked with the Bay Area Climate Collaborative to develop a marketing plan to encourage fleet managers to buy EVs; helped the City of Berkeley launch its Open Data Portal, including developing focus groups and other community outreach strategies and attention-grabbing infographics; and developed an operations plan for a sustainable seaweed farm for Olazul which has since spun off a for-profit entity to bring the seaweed to market.His work has resulted in savings of more than (pay attention to these KPIs below):• $9,720,343• 19,298,227 kWh of Electricity• 51,133,599 gallons of Water• 21,045 therms of Natural Gas• 5,970 tons of Waste• 834,953 metric tons of CO2Sam and Adrian also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Mighty Buildings as they've built & grown their business & team across the world.**Episode #152 Highlight Reel:**1. Building sustainable, high-quality, 3D printed homes to help save the environment  2.  Constructing a diverse, skilled, international team of SME's to create a distinct advantage 3.  What's the point of collecting all of the data in the world if you don't know how to share it? 4.  Why webbing and stitching your CX/CS strategy together is a team sport 5.  How unlocking your customer's passion points can change the world!Huge thanks to Sam for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the sustainable, 3D printed housing & development space into the future.Click here to learn more about Sam RubenClick here to learn more about Mighty BuildingsIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future CX'ers & Customer Success professionals to tune into our weekly customer focused business leader show. Be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon & check out the CXChronicles Youtube channel for videos of all of our episodes, they're actually starting to stack up! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your team make customer happiness a habit!Support the show (https://cxchronicles.com/)

CX Chronicles Podcast
CXChronicles Podcast 151 with Slobby Robby, Founder at Generation Cool

CX Chronicles Podcast

Play Episode Listen Later Jan 4, 2022 44:12


Hey CX Nation,First things first, Happy New Year's to everyone, I hope that all of you had an awesome holiday season!This is the first episode of Season 5 of The CXChronicles Podcast and we wanted to kick the year off with a bang (crazy to look back and see that we have 150+ episodes of the podcast). In episode #151 of The CXChronicles Podcast we welcomed Robert Hall also know as "Slobby Robby based out of Tucson, AZ. Slobby Robby (real name – Robert Hall) is an American store owner and reality TV star who sells and collects vintage clothing and memorabilia from the 1980s and 1990s, including bootleg clothing, games, toys, sneakers, jerseys, jewelry, and luxury leather bags.In addition, Robby refurbishes vintage pieces to make them more current. In 2018, the Slobby's World television series was released. It also ran on Netflix. The show follows Hall and his staff as they search for and evaluate unique collectibles, toys, and clothing from across the US.Robby and Adrian also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Bain & Company as they've built & grown their business across the globe.**Episode #151 Highlight Reel:**1. Prioritize team building & delegation before any of the other CX Pillars 2. Why every business owner needs to find their own unique tool-kit for growth 3.  Why timing, luck and remaining persistent creates organic success 4.  Understanding the value of creating content in your subject matter expertise area5.  Leveraging customer feedback to grow the business & Generation Cool community  Huge thanks to Robby for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the vintage collectables space into the future.Click here to learn more about Robert HallClick here to learn more about Generation CoolIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future CX'ers & Customer Success pros to tune into our weekly show. Be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help you make customer happiness a habit!Support the show (https://cxchronicles.com/)

Plan B Success
Powering Up Real Estate Marketing w/ Gus Munoz, Founder, PowerISA

Plan B Success

Play Episode Listen Later Dec 28, 2021 34:20


Originally from Mexico, Gus Munoz Castro is a former Microsoft Senior Engineer turned Real Estate Agent turned Inside Sales guru. He runs one of the largest Inside Sales teams for Real Estate in North America, PowerISA that is 100 Agents strong making about 50K outbound dials a day and setting leads for Real Estate. He runs a 7-figure a year business and has over 600+ active clients. He is very passionate about helping business owners be successful through online marketing and leads follow-up and conversion. Tune in to learn his strategies...

CX Chronicles Podcast
CXChronicles Podcast Episode 150 with Fred Reichheld, Bain Fellow @ Bain & Company

CX Chronicles Podcast

Play Episode Listen Later Dec 28, 2021 44:59


Hey CX Nation,In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA. Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future. Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world's leading experts on customer and employee loyalty. The best-selling author of four books on loyalty, he is a fellow at Bain & Company and founder of Bain's Loyalty practice, which helps companies achieve results through customer and employee loyalty. His latest book, coauthored with Bain's Rob Markey, is The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Harvard Business Press, 2011). In the book, Fred and Rob examine how NPS practitioners, including Apple Retail, Philips, Charles Schwab, Allianz, American Express and Intuit, have utilized this system to generate extraordinary results. They also explain how NPS helps companies become truly customer-centric, unleashing profitable growth by systematically converting more customers into promoters and fewer into detractors.Fred and Adrian also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Bain & Company as they've built & grown their business across the globe.**Episode #150 Highlight Reel:**1. Why making your customer's life better always drives profits & future growth 2.  What drove Fred to create the Net Promoter Score (NPS) & why it drives innovation 3.  Why high scoring NPS public companies outperformed the rest of the market4.  How great leaders set their team up  for success & create amazing places to work5.  Speaking truth to create power and market dominance as you scale  Huge thanks to Fred for coming on the CXCP and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Fred ReichheldClick here to learn more about Bain & CompanyIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future CX'ers & Customer Success pros to tune into our weekly show. Be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help you make customer happiness a habit!Support the show (https://cxchronicles.com/)

Surf and Sales
S2E86 - Why your customers need a better demo experience with Adam Jay of Reprise

Surf and Sales

Play Episode Listen Later Dec 27, 2021 44:43


The demo environment and demo experience are broken. And so is the interview and job hiring process. Adam Jay shares amazing insights on both of these and other topics including: What makes a bad a demo? Why you should only offer a POC Why you shouldn't pay for a POC Recruiting requirements for VP of Sales What are the questions candidates should ask a VP of Sales The value of "Tell me more"

ROI Hunters - Podcast de Marketing do Infomoney
Mais de 100 pessoas no Inside Sales - Lições de Marcus Marques | ROI Hunters #111

ROI Hunters - Podcast de Marketing do Infomoney

Play Episode Listen Later Dec 25, 2021 28:58


No episódio de hoje no ROI HUNTERS, teremos a participação do convidado Marcus Marques, criador do Método Acelerador Empresarial ele vai explicar como utilizou esse método no seu negócio e a importância de ter um time engajado com a sua empresa

Hey Salespeople
Becoming a Student of Leadership With Tom Whalen

Hey Salespeople

Play Episode Listen Later Dec 21, 2021 25:16


Tom Whalen is the Director of Inside Sales at McKesson, a global healthcare company and distributor of pharmaceuticals, medical supplies, and other wellness tools and services. In this episode, Tom talks to Jeremey about maintaining office culture while working remotely and how to effectively manage teams in a large company. Visit Salesloft.com for show notes and insights from this episode.

Surf and Sales
S2E85 - All in on SDR Enablement with Brooke Bachesta of Outreach

Surf and Sales

Play Episode Listen Later Dec 20, 2021 43:09


Brook started in sales and worked her way up to enablement. She's now running enablement for over 100 reps, both inbound and outbound. She shares amazing and tactical thoughts on enablement at scale, enablement in the remote world, and more including: Building a hybrid training model that works in a remote/ hybrid world Inbound and Outbound Comp How many SDRs are needed to justify an inbound team? Proper Manager to SDR Ratio  Why it's important to teach your team real business acumen. How long should an SDR be in the role before going to the next role The difference between a Manager, Team Lead and a Jr. Team Lead What does the first Enablement leader focus on at an early stage company?

SaaSholes
Lauren Bailey Founder and President, Factor 8 | Founder, #GirlsClub

SaaSholes

Play Episode Listen Later Dec 16, 2021 57:28


Lauren Bailey Founder and President, Factor 8 | Founder, #GirlsClub stopped by to chat with Kevin Gaither, Jamie Carney, and Pete Jansons Lauren Bailey is an inside sales expert who has been voted Top 25 Most Influential Leaders in Inside Sales, Top 25 Sales Coaches, Top 35 Most Influential Women in Sales and Top 50 Keynote Presenters this year alone! She is the Founder of Factor 8, The Sales Bar, and #GirlsClub, and she's on a mission to help more people feel confident and successful at work. https://www.linkedin.com/in/insidesalesadvisor/ https://www.linkedin.com/company/girlsclub https://www.linkedin.com/company/factor-8 https://factor8.com/ https://wearegirlsclub.com/ Be a SaasHole Patreon Supporter https://www.patreon.com/SaasHoles Have an idea for a topic, or guest? Pete@saasholes.net

#IAmMovement Podcast
How To Become A Successful AND Fulfilled Entrepreneur with Gustavo Munoz Castro

#IAmMovement Podcast

Play Episode Listen Later Dec 15, 2021 32:55


What would you do if you woke up one morning and realized the life you built isn't what you really wanted?Would you accept it the way it is? Or would you take the plunge and pivot so that you can live a life that fulfills you?Gustavo grew up in middle-class Mexico, excelled at school, and got a scholarship to study computer engineering. As a result of his hard work, Gustavo was recruited by Microsoft and ended up moving to Seattle to pursue the American Dream.He had it all: A six-figure salary, a new house, cars, and everything you could want having grown up as a middle-class kid in a poor country. But Gustavo wasn't happy. He realized the dream he was living wasn't his dream and decided to become an entrepreneur in 2013. He now runs one of the largest Inside Sales teams for Real Estate in North America, PowerISA, with over 600+ active clients.Gustavo is passionate about helping business owners achieve success by becoming masters of online sales. In this episode of the Rock Your Money, Rock Your Life, Gustavo shares why he decided to leave financial stability to jump into the deep end of entrepreneurship, how he was able to grow his team despite the pandemic, and how he plans on expanding his business even further.

Casts for Closers
PodCast #177 - Tendências de Inside Sales em 2022

Casts for Closers

Play Episode Listen Later Dec 15, 2021 25:39


Mais um ano chegando ao fim e é hora de conversarmos sobre o próximo, e as tendências em Inside Sales para 2022!! Trouxemos em um formato diferente, abordando Processos, Pessoas, Tecnologia e Ecossistema. Esperamos que essas observações te ajudem a alavancar comercialmente sua operação de Inside Sales. Fica aqui o nosso agradecimento a todos os entrevistados e entrevistadas de 2021, e a você, que nos emprestou ouvidos e atenção em mais um ano de Casts for Closers. É uma honra contar com você! Links que comentamos: -- Gather (https://www.gather.town/) -- Podcast 139 - Sales Enablement: https://open.spotify.com/episode/00ih5RA8GbSWiwPhRAMFce?si=73319fb191d94e25 -- Seja um Parceiro Meetime: https://meetime.com.br/seja-um-parceiro/ Estamos no Spotify o/ - Visite bit.ly/casts-for-closers e assine :) Pra você que está ouvindo a gente via iPhone (iOS) ou Android não esquece de deixar sua avaliação e colocar as ⭐️⭐️⭐️⭐️⭐️ ali na loja do seu aplicativo. Isso ajuda a gente a levar o Casts for Closers pra muito mais gente!

CX Chronicles Podcast
CXChronicles Podcast 149 with Michael Epstein from PostPilot

CX Chronicles Podcast

Play Episode Listen Later Dec 13, 2021 36:00


Hey CX Nation,In episode #149 of The CXChronicles Podcast we welcomed Michael Epstein, Principal at PostPilot based in Greenville, SC. PostPilot helps businesses create and manage Direct Mail campaigns to reach existing and potential customers.PostPilot exists for the sole purpose of eliminating all of the pain-points that businesses of any size currently deal with in attempting to implement an effective Direct Mail strategy.Adrian and Michael also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Simon and his team as they've built & grown their business.**Episode #149 Highlight Reel:**1. Leveraging postcard marketing to ignite your marketing & demand generation performance 2.  How you  get your first customers through the door and using your product or services3. Understanding & improving your marketing ROI & performance tracking4.  Understanding your customer journey & multi-threading your marketing activities 5. Focusing on up-selling & cross-selling to the customers you already have  Huge thanks to Michael  for coming on the CXCP and featuring his team's work and efforts in pushing the post card marketing space into the future.Click here to learn more about Michael EpsteinClick here to learn more about PostPilotIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way that we can find new listeners, guests and future CX'ers & Customer Success pros to tune into our customer focused business leader show. With the holidays coming up be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help you and your team improve your overall CX/CS efforts as we get ready to head into another brand new year.And as always folks -- remember to make happiness a habit!Support the show (https://cxchronicles.com/)

Surf and Sales
S2E83 - How to hire and coach a full cycle sales rep with Thomas Boccard

Surf and Sales

Play Episode Listen Later Dec 13, 2021 46:03


Thomas is an active SVP of Sales. He stays in the trenches and has built amazing sales teams and he believes in the full cycle rep. Check out his advice on this episode What it takes to be a full-cycle sales rep.What prospecting "smarter" really means. Even execs have to stay in the trenches Achieve Your Goals by Helping others achieve theirs Why you are better at your job when you have a side hustle Why it matters to have internal and external training  What makes branding and social so important the higher your title

Surf and Sales
S282 - Building the Right Life Mindset with Andrew Mewborn

Surf and Sales

Play Episode Listen Later Dec 13, 2021 41:24


Understand the emotional LinkedIn post vs the value add post Content will always drive pipeline What's a deep work session of 90 minutes and how to use it. Why it's not easier to sell at a unicorn as it is an early-stage company Why every salesperson will become a content creator Why everyone in sales needs to understand copy writing

Surf and Sales
S2E81 - How community has evolved with Zoe Hartsfield of Dooly.ai

Surf and Sales

Play Episode Listen Later Dec 13, 2021 43:33


Zoe started in a traditional SDR role and rather than take the normal path to AE, she shifted into what is now the hottest part of the sales community. She's a community builder. This goes way deeper than "Channel Sales" it engages the human element. We are lucky enough she shares her wisdom with us.   Where do you start when building a community. Community differences between retention and acquisition. How to be a good partner as a community with your sponsors. The best way to engage the community. No more pitch-slapping in social selling Understanding how to find your true value

CX Chronicles Podcast
CXChronicles Podcast 148 with Simon Severino, CEO at Strategy Sprints

CX Chronicles Podcast

Play Episode Listen Later Dec 8, 2021 41:21


Hey CX Nation,In episode #148 of The CXChronicles Podcast we welcomed Simon Severino, CEO and Business Growth Coach at Strategy Sprints based in Austria. Strategy Sprints is currently working with a number of awesome startups, growth focused executives & leading brands around the world helping them get better clients, & focusing on doubling their revenues in 90 days .Simon talks with the CXNation about how they can create better marketing strategies, which leads to repeatable sales & over time improves your company's operations as you scale.Adrian and Simon also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Simon and his team as they've built & grown their business.**Episode #148 Highlight Reel:**1. Ideas for how business owners can begin getting out of the weeds to improve their business 2. Increasing your conversion rates & customizing the "art of the deal" with your customers 3. The power of focus & picking 3 core KPIs over the next 30 days that will help drive growth 4.  Solving your customers problems & doing it extremely well, over & over again5. Ask your customers what's working, what's not working, what else do you need, & who else needs this? Huge thanks to Simon for coming on the CXCP and featuring his team's work and efforts in pushing the demand generation and growth optimization space into the future. Click here to learn more about Simon SeverinoClick here to learn more about Strategy Sprints If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way that we can find new listeners, guests and future CX'ers & Customer Success pros to tune into our customer focused business leader show. With the holidays coming up be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help you and your team improve your overall CX/CS efforts as we get ready to head into another brand new year.And as always folks -- remember to make happiness a habit!Support the show (https://cxchronicles.com/)

Surf and Sales
S2E78 - It's still about the basics with Luigi Prestinenzi Sales IQ

Surf and Sales

Play Episode Listen Later Dec 6, 2021 41:46


Luigi's first sales job at 17 was selling $7,000 high-end suits. And he fell in love with sales while working in a call center. His journey is unique and now he's partnering with Tony J. Hughes helping other organizations grow their revenue. Realtime feedback = Growth Mindset How to coach rapport building How my mom and Mary Kay affected my sales career The tactics of retail clothing sales you can use today.The challenges of sales training and enablement in 2022 What's broken in the current sales models

CX Chronicles Podcast
CXChronicles Podcast 147 with Mike Myer, CEO at Quiq

CX Chronicles Podcast

Play Episode Listen Later Nov 29, 2021 44:26


Hey CX Nation,In episode #147 of The CXChronicles Podcast we welcomed Mike Myer, CEO and Founder at Quiq based in Bozeman, MT. Quiq is powering the next generation of business to consumer communications through async messaging. People text all the time with family and friends -- why not text with every business that you support?Through Conversational AI and Next Gen Contact Center, Quiq's Conversational Platform drives increased revenue, improved efficiency and higher CSAT for clients in eCommerce and Customer Care.Adrian and Mike chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Quiq as they've built & grown their company and team.**Episode #147 Highlight Reel:**1. What it's like selling your company to Oracle early on in your career & finding that major first win as an entrepreneur. 2. How every business can text message with their customers like they do their family & friends 3. Why Facebook, Apple, & Google have all invested in building their text messaging platforms 4.  Leveraging asynchronous messaging throughout the customer journey & buying process  5. Why managing your customer messaging through text can be far more cost effective & lead to higher satisfaction Huge thanks to Mike for coming on the CXCP and featuring his team's work and efforts in pushing the customer communications space into the future. Click here to learn more about Mike MyerClick here to learn more about QuiqIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way that we can find new listeners, guests and future CX'ers & Customer Success pros to tune into our customer focused business leader show. And with the holidays coming up be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon! We also have team rates if you're looking to scoop-up several copies for your CX or CS team. Reach out to CXC at INFO@cxchronicles.com for more information & please remember to make happiness a habit!Support the show (https://cxchronicles.com/)

CX Chronicles Podcast
CXChronicles Podcast 147 with Chelsea Bedard, Chief Revenue Officer at Cann

CX Chronicles Podcast

Play Episode Listen Later Nov 24, 2021 39:08


Hey CX Nation,In episode #147 of The CXChronicles Podcast we welcomed Chelsea Bedard, Chief Revenue Officer at Cann based in Los Angelas, CA. Cann is the #1 selling THC-infused beverage in California according to BDS Analytics. Founded by Stanford and Harvard graduates, Cann is reshaping social drinking with their microdosed, non-alcoholic beverages that deliver a perfect, uplifting feeling every time. Chelsea shares her experiences of building the sales & revenue team at Cann and what she's learned  on her personal journey about finding new customers, understanding their needs and working hard at keeping them coming back again and again in the future. Adrian and Chelsea chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Cann as they've built & grown their company and team.**Episode #147 Highlight Reel:**1. How Cann is taking a totally different twist on the burgeoning cannabis industry & changing the future of drinking 2.  Building a diverse team focused on solving problems & collaborating at all costs3.  Leveraging product & merchandise placement to get your product visibility higher & increase sales4.  Why managing your company's mistakes is one of the biggest hurdles for any business as it scales 5. The power of using the start, stop, continue methodology! Huge thanks to Chelsea for coming on the CXCP and featuring her team's work and efforts in pushing the THC-infused beverage space into the future!Click here to learn more about Chelsea BedardClick here to learn more about CannIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Reach out to us now at INFO@cxchronicles.com for more informationSupport the show (https://cxchronicles.com/)

B2B Mentors
How Marketers Can Get ANYONE'S Attention and Turn It Into Deals

B2B Mentors

Play Episode Listen Later Nov 23, 2021 42:54


Scott Cassidy began his professional career as a copier sales rep in the Bronx and Harlem. After 6 years at Kodak, and a brief stint selling software, Scott began a long career at American Power Conversion where he held leadership positions in Order Management, Customer Service, Tech Support, Inside Sales and the last 15 years in Marketing. When Schneider Electric acquired APC, Scott was tapped to run the marketing function for the Industry Business Unit which led to his last position as VP of Marketing Communications, Events and Sponsorships for all business units in North America. In 2018, Scott joined ASLAN Training and Development as Chief Marketer as well as consultant and facilitator. In his role as CMO for Cenergistic, Scott's focus on all aspects of marketing that exist today. Follow Scott on LinkedIn here: https://www.linkedin.com/in/scott-cassidy-1858141/Learn more about Cenergistic on their website here: https://cenergistic.com/Get access to all past and future podcast episodes: https://www.activeblogs.com/b2b-mentors/Follow and connect with the host, Connor Dube on LinkedIn here: https://www.linkedin.com/in/socialsellingexpert/Instagram: connor_dubeIf you're already thinking you need to find a more efficient way to conquer your monthly B2B content like blogs, newsletters, and social media – we'd like to show you how we can improve the quality, save you tons of time, and achieve better results! To learn more visit www.activeblogs.comEpisode Summary:Scott Cassidy — CMO at Cenergistic, Strategist, Speaker, Sales Leader, and Podcaster — joins Connor to talk about getting more attention with your marketing — and converting that attention into deals. Learn how to prioritize your customers' needs and the benefits of a comprehensive understanding of your company's customer experience. Recognize and leverage the math behind marketing, and get your sales and marketing teams working together to produce better results for your company and your customers.Key Takeaways:Prioritize what the client needs — what's important to your customer — ahead of what's important to your marketing team, your sales reps, and even your company. Why is what you have important to them? What problems can your product or service solve for them? Putting customer needs first is the key to long term success.We say marketing is 50% art and 50% science. Today, the science of marketing is all about data and math. Potential customers can find a lot of information about your company without ever involving you, so they're about 70% of the way to deciding on your product or service before your sales rep is invited to the table. To figure out what they're looking for, marketers should recognize and utilize relevant data analytics.Sales and marketing are two sides of the same coin. In some companies, the culture pits them against each other, but they both work better — more efficiently and more effectively — when they're part of the same team. Sales reps can rely on marketing to create content with the information potential customers want and need, and marketing can get content direction, such as FAQs, from the sales team.Hope you enjoyed this episode of B2B Mentors! Make sure to subscribe on your favorite podcast platform. Leave us a 5-star review, so your friends and colleagues can find us too. B2B Mentors is brought to you by activeblogs.com. Head over to our Content Trifecta page to schedule a chat with Connor about custom marketing content solutions for your company and the Content Trifecta effect!

CX Chronicles Podcast
CXChronicles Podcast 145 with Jason Hennessey, CEO at Hennessey Digital

CX Chronicles Podcast

Play Episode Listen Later Nov 17, 2021 43:35


Hey CX Nation,In episode #145 of The CXChronicles Podcast we welcomed Jason Hennessey, CEO at Hennessey Digital based in Los Angelas, CA.Jason Hennessey is an internationally-recognized SEO expert, author, speaker, entrepreneur, and business executive. Since 2001, Jason has been reverse-engineering the Google algorithm as a self-taught student and practitioner of SEO and search marketing.His expertise led him to grow and sell multiple businesses, starting with a dot-com in the wedding industry. After presenting his SEO knowledge to a group of lawyers in 2009, Jason founded and later sold Everspark Interactive, cementing his reputation as a thought leader and authority in SEO for the legal industry. As CEO of Hennessey Digital since 2015, Jason grew a small consultancy to a $10MM+ business that made the Inc. 5000 list for the second year in a row in 2020, and he also runs SEO industry news site iloveseo.com. Adrian and Jason chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Hennessey Digital as they've built & grown their company and team.**Episode #145 Highlight Reel:**1. Learning from other successful entrepreneurs to build your personal playbook for success 2. Leveraging the power of SEO to help future customers find your business & brand  3. Using case studies and past customer success stories to grow your business 4.  Focusing on team building & leveraging others experience to drive business growth 5. How you can convert customer & employee feedback into tomorrow's great ideas for your scaling businessHuge thanks to Jason for coming on the CXCP and featuring his team's work and efforts in pushing the talent & location intelligence space into the future!Click here to learn more about Jason HennesseyClick here to learn more about Hennessey DigitalIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Reach out to us now at INFO@cxchronicles.com for more informationSupport the show (https://cxchronicles.com/)

CX Chronicles Podcast
CXChronicles Podcast 144 with Dave Withers, CEO at Vertis

CX Chronicles Podcast

Play Episode Listen Later Nov 9, 2021 35:07


Hey CX Nation,In episode #144 of The CXChronicles Podcast we welcomed Dave Withers, CEO at Vertis in the San Francisco Bay area. The Vertis Market Intelligence Platform leverages billions of data points and proprietary data science to help business leaders implement data-driven talent and location strategies. Their platform delivers dynamic insights to executive, HR, and real estate leaders in high-growth enterprise organizations, allowing them to make accurate, data-driven decisions about talent, real estate, and workforce expansion.Adrian and Dave chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Vertis as they've built their company and team. **Episode #144 Highlight Reel:**1. Why it's imperative to focus on building your startup or scale up with people you trust & have worked with in the past 2.  Why joining companies at different stages can be a "game-changer" for your career3.  How talent & location intelligence can separate your business from its competition  4. What are some immediate ways that your business can further leverage its data  5.  Improving the way that your team socializes customer & employee feedbackHuge thanks to Dave for coming on the CXCP and featuring his team's work and efforts in pushing the talent & location intelligence space into the future!Click here to learn more about Dave WithersClick here to learn more about VertisIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!CXChronicles -- Customer Experience Managed ServicesReach out to us now at Info@cxchronicles.com for more information www.cxchronicles.comSupport the show (https://cxchronicles.com/)

SaaSholes
Kevin “KD” Dorsey VP Inside Sales PatientPop

SaaSholes

Play Episode Listen Later Nov 4, 2021 47:33


Inside Sales guru Kevin “KD” Dorsey stopped by to chat with Jamie Carney and Pete Jansons Kevin “KD” Dorsey is currently the VP of Inside Sales at PatientPop in Santa Monica. KD loves scaling sales teams. He's built teams from 0-150+ reps, revenues from 0-100M+ ARR (and counting). He believes in processes and systems, paired with skill development, as the code to success. KD also loves to share what he's learned, and what he's learning with others. He consults all sorts of different companies and people as they look to improve their results. He mentors and consults early, mid, and late-stage SaaS companies all across the world. Sharing his playbooks and processes for scaling sales teams successfully. https://www.patientpop.com/ https://www.linkedin.com/in/kddorsey3/ Be a SaasHole Patreon Supporter Have an idea for a topic, or guest? Pete@saasholes.net

Bug Bux Podcast
Ep 7: The importance of focusing on company culture and inside sales in building a successful pest control company

Bug Bux Podcast

Play Episode Listen Later Nov 4, 2021 49:37


In today's episode, Solomon and Allan are pleased to welcome Eric Bassett.Eric is the owner and Vice President at Natura Pest Control. Eric started knocking on doors for Clark Pest Control in California when he was 18 years old. Solomon, Allan, and Eric discuss the pros and cons of having a four-day workweek. How creating unique benefits, can really help with staffing. Giving employees the resources and personal development programs will create leaders in your organization.

Millennial Momentum
261: Hard Work Beats Talent w/ Cara Felleman, VP Sales @ Cresicor

Millennial Momentum

Play Episode Listen Later Nov 3, 2021 56:49


Cara Felleman is the VP Sales at Cresicor, member of Pavilion and Limited Partner at GTMfund. Prior to that, she ran Inside Sales at Resy up to their acquisition of American Express and cut her teeth selling at SinglePlatform. In this conversation, we discussed: Her unexpected start in sales How she went from almost quitting to TOP REP in a matter of months Building Resy's inside sales from the ground up The power of mentorship & learning in her career Taking on her first VP job And much more... This podcast is brought to you by Postal.io, A Curated Experience Marketing Platform that Helps You Cut Through the Noise. If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts? It takes less than 60 seconds, and it really makes a difference in helping to grow this show and find the best guests possible for you. Follow The Podcast: Apple/Spotify: Millennial Sales Twitter: @TommyTahoe Instagram: @TommyTahoe YouTube: TommyTahoe Website: Millennialmomentum.net

CX Chronicles Podcast
CXChronicles Podcast 143 with Eli Schwartz, Growth Advisor & NYT Best Selling Author

CX Chronicles Podcast

Play Episode Listen Later Nov 3, 2021 34:02


Hey CX Nation,In episode #143 of The CXChronicles Podcast we welcomed Eli Schwartz, growth advisor & best selling author of #1 rated book on Amazon "Product-Led SEO, The Why Behind Building Your Organic Growth Strategy". Eli and his team work with enterprises and startups to help them develop and implement growth strategies to scale their organic visibility in search. Eli's Clients include: Tinder, Coinbase, Gusto, Automattic, Insight Timer, Getaround, Handshake, Faire, Mixpanel, BlueNile, ThePillClub, G2, AllTrails, Gametime, and others. Adrian and Eli chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Eli over the years as he's worked with some major global brands. **Episode #143 Highlight Reel:**1. Thinking about organic growth activities to grow your business 2. Understanding how you can leverage SEO to find new leads & prospects3.  How to manage your ICP search experience & journey4. Leveraging customer surveys to understand their ever-changing needs 5. Using customer listening tours to remain focused  on what matters mostHuge thanks to Eli for coming on the CXCP and featuring his team's work and efforts in pushing the SEO and growth-demand generation space into the future![Click here to learn more about Eli Schwartz](https://www.linkedin.com/in/schwartze/)[Click here to learn more about Product Led SEO](https://www.productledseo.com/)If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!CXChronicles -- Customer Experience Managed ServicesReach out to us now at Info@cxchronicles.com for more information www.cxchronicles.comSupport the show (https://cxchronicles.com/)

The PoddiMouths Podcast
Inside Sales, Torrid Note, and The DMV Show

The PoddiMouths Podcast

Play Episode Listen Later Nov 2, 2021 46:57


Jon listens a lot this week as it becomes (or continues to be) the Nick show.  We discuss our week and how things completely went off the rails.  Or did they?  You'll have to listen to find out.  Don't forget to listen about the prison they built next to the elementary school!Support the show (https://www.patreon.com/user?u=15325671)

CX Chronicles Podcast
CXChronicles Podcast 142 CXWeekly Update Top Ideas For End Of Year CX/CS Audit

CX Chronicles Podcast

Play Episode Listen Later Nov 1, 2021 13:22


Hey CX Nation,In episode #142 of The CXChronicles Podcast we dusted off the old CX Weekly Update format (back from popular demand) & chatted through a bunch of year end tips for all of you customer focused business leaders. Adrian chats through a number of ideas around how your team can use The Four CX Pillars: Team,  Tools, Process & Feedback framework to perform your end of year CX/CS audit. This will create tons of fuel and ammo for your 2022 team kick-off and project planning efforts over the next couple of weeks leading up to the holidays.  **Episode #142 Highlight Reel:**1.  Thinking about surveys & collecting customer feedback2.  Response time and getting back to folks quickly3.  Leveraging leadership & executive sponsors to drive customer retention4.  Understanding & building upon customer needs5.  Invest in updated customer journey maps heading into next yearHuge thanks to all of you for following the CXCPodcast each week and being apart of building the "CX Nation" one of the fastest growing communities of customer experience & customer success professionals in the world! Click here to learn more about CXCIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Ask CXChronicles How You Can Learn More About Our Customer Experience Managed ServicesReach out to us now at Info@cxchronicles.comwww.cxchronicles.comBook Time with CXChronicles via CalendlySupport the show (https://cxchronicles.com/)

Surf and Sales
S2E77 - Humility, Vulnerability, and Curiosity in Sales - Casey Jacox

Surf and Sales

Play Episode Listen Later Nov 1, 2021 38:14


Humility, Vulnerability, and Curiosity If you have to tell people how great you are then you aren't that good. The power of going first as a leader. It's ok to not know every answer, it's not ok to do nothing about it. Teaching the TED framework - Tell Explain Describe Selling only causes resistance, just ask questions

CX Chronicles Podcast
CXChronicles Podcast 141 with Jesson Bradhshaw, CEO at Energy Ogre

CX Chronicles Podcast

Play Episode Listen Later Oct 27, 2021 47:22


Hey CX Nation,In episode #141 of The CXChronicles Podcast we welcomed Jesson Bradshaw, CEO at Energy Ogre based in Houston, TX. Savvy Texans trust Energy Ogre to ensure they never overpay for electricity again. Their team of industry experts and developers revolutionized the electricity marketplace with proprietary technology that analyzes hundreds of electricity plans available, considers all of the market variables, and identifies the one tailor-made to fit your unique usage profile. Year after year, their members enjoy the freedom and convenience of relying on them to manage their electricity, confident they are always getting a fair deal at a fair price. Adrian and Jesson chat through how the team at Energy Ogre has approached The Four CX Pillars: Team,  Tools, Process & Feedback as they've scaled and grown their team into the future. **Episode #141 Highlight Reel:**1. Saying goodbye to your comfortable paycheck & starting your own business2. Leveraging your subject matter expertise niche & building within that space3. Finding the right type of employees  & developing  your team as you scale4. Identifying the leading technology solutions in your space & leveraging them to grow5. Finding your new balance for remotely serving your customers Huge thanks to Jesson for coming on the CXCP and featuring his team's work and efforts in building Energy Ogre!Click here to learn more about Jesson BradshawClick here to learn more about Energy OgreIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!CXChronicles -- Customer Experience Managed ServicesReach out to us now at Info@cxchronicles.com for more information www.cxchronicles.comBook Time with CXChronicles via CalendlySupport the show (https://cxchronicles.com/)

CX Chronicles Podcast
CXChronicles Podcast 140 with Nathan Foy, CEO at Fortis

CX Chronicles Podcast

Play Episode Listen Later Oct 18, 2021 37:52


Hey CX Nation,In episode #140 of The CXChronicles Podcast we welcomed Nathan Foy, CEO at Fortis based in Greenville,  SC. FORTIS is the global leader in secure private travel offering a full spectrum of services including 5-star secure chauffeured service, executive protection, and concierge for the world's most discerning traveler. Offering service in over 1000 cities in 114 countries, the organization ranks among INC 5000s Fastest Growing Companies in the United States and was recently named to the prestigious Best Places to Work in South Carolina 2020. Headquartered in Greenville, South Carolina with offices in Hong Kong and KSA, Fortis has provided innovative solutions for all aspects of secure private travel since its founding in 2000. To learn more, visit Fortis.coAdrian and Nathan chat through how the team at Fortis has approached The Four CX Pillars: Team,  Tools, Process & Feedback as they've scaled and grown their team into hundreds of people. **Episode #140 Highlight Reel:**1. Building a global 24/7 secure private travel experience company for the world's most discerning & experienced travelers2. Ideas for building your international team & partner network to scale across the globe3. Focusing on tools & process to keep your global team informed & under control as you scale4. Building flywheels inside of your business to expedite growth & traction5. How agile CX can overhaul your company over nightHuge thanks to Nathan for coming on the CXCP and featuring his team's work and efforts in building Fortis!Click here to learn more about Nathan FoyClick here to learn more about FortisIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!CXChronicles -- Customer Experience Managed ServicesReach out to us now at Info@cxchronicles.com for more information www.cxchronicles.comBook Time with CXChronicles via CalendlySupport the show (https://cxchronicles.com/)

Surf and Sales
S2E75 - How to De-Risk Your Pipeline with Tony J. Hughes

Surf and Sales

Play Episode Listen Later Oct 18, 2021 46:48


Everything looks pretty good up until the middle of the quarter, but then it all evaporates. Deals slip and fail to close. What are the root causes and how do you solve it? Tony J. Hughes joins us in a Surf and Sales Bonfire session to give you all the answers. The biggest differentiation is based on the experience of your buyer The Middle is where deals go to die It's not about closing, its is about opening 3 Reasons A Deal Pushes and Dies What Leaders Should Manage Specifically What Leaders Should Coach Their Teams on Better

CX Chronicles Podcast
CXChronicles Podcast 139 with Jose Herrera, CEO at Hire Horatio CX

CX Chronicles Podcast

Play Episode Listen Later Oct 11, 2021 30:41


Hey CX Nation,In episode #139 of The CXChronicles Podcast we welcomed Jose Herrera, CEO at Hire Horatio CX based in New York City. Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provides a dedicated handpicked team to execute.Jose and Adrian chat through how the team at Horatio has approached The Four CX Pillars: Team,  Tools, Process & Feedback as they've scaled and grown their team into hundreds of people. **Episode #139 Highlight Reel:**1. Building a modern customer support team for high growth, digitally focused companies 2. Leveraging tools like Zendesk, Kustomer, Gorgious, Gladly and other SaaS solutions  3. How to build your team's customer experience living playbook for success  4. Best practice ideas for getting your team to adopt & utilize your internal tools5. Why focusing on your team, culture and overall mission is key to EX success Huge thanks to Jose for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & service world into the future.Click here to learn more about Jose  HerreraClick here to learn more about Hire Horatio CXIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Support the show (https://cxchronicles.com/)

Surf and Sales
S2E74 - What's wrong with demos today with Jonathan Friedman

Surf and Sales

Play Episode Listen Later Oct 11, 2021 41:25


Jonathon has spent his life and career living in various parts of the world and building businesses that help grow through practical product-led growth. He shares amazing insights and some actionable steps folks can use in growing their ability to do better demos. A demo is a product story Demos are an intimate moment What is wrong with demos today People will forget the features but remember the narrative. Compressing the demo Do you have a demo matrix What is the ideal demo length The biggest thing you have to get over is indifference. How to use Product Led Growth for your demo

Money Savage
Family Trusts with Amanda Peck

Money Savage

Play Episode Listen Later Oct 11, 2021 18:07


LifeBlood: We talked about family trusts, the realities of trusts in America and how they are only for the most affluent people.  How estate planning and the use of trusts can create a sense of organization around family matters and what you'd like to have happen when you're gone.   We discussed the dangers of leaving assets to children outright and how to think and approach that process, the value of having a third party in charge of administering trusts due to the complexity of legal and accounting considerations, as well as the interpersonal stress that money can cause. We talked about the reality that money changes behaviors and even though relationships are solid now, it doesn't guarantee they will remain that way when you're gone.   How Covid has taught us the need to control whatever controllables we have, and reminded us of our mortality, and how proper planning can give us peace of mind, which is of immense value, and what the estate planning and trust process actually looks like with Amanda Peck, the Director of Inside Sales at Independent Trust Company of America, a national leader in trust services on a mission to provide a space where families can be protected and cared for.   Listen to learn why trusts and estate planning are not just for the ultra wealthy, and how ordinary folks can easily access and benefit from them! For the Difference Making Tip, scan ahead to 16:37! You can learn more about Amanda at IndependentTrust.com and LinkedIn. Thanks, as always for listening!  If you got some value and enjoyed the show, please leave us a review wherever you listen and subscribe as well.  You can learn more about us at MoneyAlignmentAcademy.com, Twitter, LinkedIn, Instagram, Pinterest, YouTube and Facebook or you'd like to be a guest on the show, contact George at Contact@GeorgeGrombacher.com.

CX Chronicles Podcast
CXChronicles Podcast 138 with Vasco Pedro, CEO at Unbabel

CX Chronicles Podcast

Play Episode Listen Later Oct 5, 2021 43:18


Hey CX Nation,In episode #138 of The CXChronicles Podcast we welcomed Vasco Pedro, CEO at Unbabel based in San Francisco, CA & Lisbon, Portugal. Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company's language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel, so agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build customer trust in every corner of the world.Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak.**Episode #138 Highlight Reel:**1. How Unbabel is helping companies across the world with communicating with their customers & employees 2. Why not being language dependent leads to better CX and customer support 3. How COVID has changed the way teams communicates & collaborates 4. Why companies that are comfortable working asynchronously will dominate the future 5. As you scale there's a tendency to lean towards best in class solutions to drive growthHuge thanks to Vasco for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & language & communications world into the future. Click here to learn more about Vasco PedroClick here to learn more about UnbabelIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Support the show (https://cxchronicles.com/)

Surf and Sales
S2E73 - Marketing Ops Supports Sales with Daniel Murray of Service Titan

Surf and Sales

Play Episode Listen Later Oct 4, 2021 47:23


Daniel understands how marketing ops and sales have more in common than most people think. He shares his knowledge with us on a variety of topics How soon should you hire marketing ops in your organization? Where do I find a marketing ops person? Key components of defining marketing ops.  Where should the CRO come from, Sales or Marketing? Does and don'ts giving VP Sales and Marketing Ops The big don't, "the blame game" What a good relationship between Marketing Ops and Sales should be Understanding the purpose of different social media Ppl who aren't standing out are not branding themselves very well

CX Chronicles Podcast
CXChronicles Podcast 137 with Dorian Stone, Head of Organizations Revenue at Grammarly

CX Chronicles Podcast

Play Episode Listen Later Sep 28, 2021 44:47


Hey CX Nation,In episode #137 of The CXChronicles Podcast we welcomed Dorian Stone, Head of Organizations Revenue at Grammarly based in San Francisco, CA.Grammarly's digital writing assistant helps 30 million people and 30,000 teams write more clearly and effectively every day. In building a product that scales across multiple platforms and devices, Grammarly works to empower users whenever and wherever they communicate.Dorian shares his personal customer focused business leader journey + dives into the way that he thinks about The Four CX Pillars & how his team at Grammarly has shaped their team, tools, process & feedback as they scale. **Episode #137 Highlight Reel:**1. Understanding the benefits of communicating effectively in a growth focused business 2.  Ideas for how you can begin triggering employee engagement & increase talent retention 3. Why AI driven writing assistance technology will help grow your business & team 4. Mitigating context switching with your tool-kit to optimize your CX & EX 5. How to build 360 listening into your business, internally & externally Huge thanks to Dorian for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & AI powered writing assistant world into the future. Click here to learn more about Dorian StoneClick here to learn more about GrammarlyIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Support the show (https://cxchronicles.com/)

Surf and Sales
S2E70 - What leaders need to know planning 2022 with Justin Michael of HYPCCCYCL

Surf and Sales

Play Episode Listen Later Sep 27, 2021 53:06


Justin is a sales savant who can explain the complex in simple ways. He shared some amazing insights that all Sales Leaders need to know about building their revenue organization for 2022 When hiring, how do you find grit? What do "good communication skills" really mean? How to win the Recruiting War for 2022 6 levels of genius As a rep, what should I look for in a sales leader? The buyers who buy are the hardest to get to. Talking to someone over digital is not always making progress.

Surf and Sales
S2E69 - Scaling is about process replication with CEO Andy Mowat of Gated.com

Surf and Sales

Play Episode Listen Later Sep 27, 2021 41:07


After a few successful exits, Andy has no desire to slow down. He shares some amazing insights on growing your company from early stage to exit, including: Is it a disadvantage to being a non-technical founder? Best advice to scaling at Series A, B, and onward Don't be afraid to overpay for a new hire in the early stages Guiding the technical founder that's ok to spend money Is pay to play for introductions the new normal Charging for time vs Charging for attention

CX Chronicles Podcast
CXChronicles Podcast 136 with Jason Ten Pow, CEO at ONR CX

CX Chronicles Podcast

Play Episode Listen Later Sep 22, 2021 40:04


Hey CX Nation,In episode #136 of The CXChronicles Podcast we had the pleasure of welcoming Jason Ten Pow, CEO at ONR  based in Toronto, Ontario. Jason and his team show brands how to fundamentally transform their approach to Customer Experience. They help to re-set the CX dial, re-imagine relationships and build trust between brands and customers.  **Episode #136 Highlight Reel:**1. What it takes to build unbreakable relationships with your customers 2. How leading companies transform their organizations by investing in CX 3. Collecting customer feedback data is the start but what are you going to do with it? 4. Leveraging tools & processes to build unbreakable customer relationships 5. Why CX is a top down initiative and investment for most companies! Huge thanks to Jason for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & digital marketing space into the future.Click here to learn more about Jason Ten PowClick here to learn more about ONR CXIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Support the show (https://cxchronicles.com/)

CX Chronicles Podcast
CXChronicles Podcast 135 with Dennis Yu, CEO at BlitzMetrics

CX Chronicles Podcast

Play Episode Listen Later Sep 14, 2021 42:18


Hey CX Nation,In episode #135 of The CXChronicles Podcast we had the pleasure of having Dennis Yu, CEO at BlitzMetrics based in Albany, CA on the show!BlitzMetrics is a digital marketing company that focuses on identifying & optimizing for key customer insights and works with amazing global brands like The Golden State Warriors, Nike, Starbucks, American Airlines and Rosetta Stone.This was one of our very best episodes of CXCP to date so be sure to tune into this week's episode!**Episode #135 Highlight Reel:**1. Investing in mentorship and apprenticeship to help build your business2. Curating meaningful customer & employee experiences to drive growth3. Working with companies like American Airlines, Red Bull, & Nike4. Understanding customer engagement views across all your channels5. Taking action on customer & employee feedback, not just paying it lip service! Huge thanks to Dennis for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & digital marketing space into the future. Click here to learn more about Dennis YuClick here to learn more about BlitzMetricsIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Adrian Brady-CesanaFounder and Chief Experience Officer CXChronicles.comSupport the show (https://cxchronicles.com/)

The Sales Engagement Podcast
Growth Mindset Tactics to Build Your Team

The Sales Engagement Podcast

Play Episode Listen Later Sep 13, 2021 29:08


It's one thing to embrace change personally, but it's another thing altogether to bring people along with you in your growth mindset. Want to learn how? In this episode, I interview Talia Esskandanian , Director, Inside Sales at Voltus, Inc ., about leadership, growth, culture, and change. Join us as we discuss: Talia's newfound passion for the energy industry Hiring for core values and strategic interview questions Overcommunication and other coaching tips Building a growth mindset into your team For more engaging sales conversations, subscribe to The Sales Engagement Podcast on Apple Podcasts , on Spotify , or on our website . Listening on a desktop & can't see the links? Just search for Sales Engagement in your favorite podcast player.

Reveal: The Revenue Intelligence Podcast
[Replay]Kevin Dorsey: Deal signals that increase revenue

Reveal: The Revenue Intelligence Podcast

Play Episode Listen Later Sep 13, 2021 45:07


Success in sales leaves clues that point to what works and what doesn't. Are you tracking success signals across your pipeline? Kevin "KD" Dorsey, VP of Inside Sales at PatientPop, shares how to use data to coach your team, spot at-risk deals, and fuel growth. You'll learn how to recognize critical success signals, focus on what matters most during pipeline reviews, and build a scalable sales checklist that drives better performance from everyone on your team.Key Takeaways:06:59 - What are the patterns of my sales team?13:22 - Develop people, manage processes15:39 - The first deal warning: problem agreements18:27 - Data Breakout: Plan your next steps...sometimes25:14 - How skill-based metrics can help your sales team32:30 - Listen to the language of your prospect37:21 - Using your tools to make a change41:18 - The psychology of sales.43:44 - Micro-action: Make your own checklistWant to explore Revenue Intelligence for your org? It starts here: https://www.gong.io/revenue-intelligence/Connect with Devin Reed: https://www.linkedin.com/in/devinreed/Connect with Sheena Badani: https://www.linkedin.com/in/sheenabadani/Connect with Kevin Dorsey: https://www.linkedin.com/in/kddorsey3/

5 Minute Success - The Podcast
Gustavo Munoz Castro - Secrets to Lead Conversion Revealed: 5 Minute Success - The Podcast

5 Minute Success - The Podcast

Play Episode Listen Later Aug 24, 2021 28:42


Originally from Mexico, Gus is former Microsoft Senior Engineer turned Real Estate Agent turned Inside Sales guru. He runs one of the largest Inside Sales teams for Real Estate in North America, PowerISA that is 100 Agents strong making about 50K outbound dials a day and setting about 100 Appointments with Buyers and Sellers every day, mostly from Facebook leads for Real Estate.  He runs a 7-figure a year business and has over 600+ active clients. He is very passionate about helping business owners be successful through online marketing and lead follow-up and conversion.     In this episode, Karen and Gustavo discuss: Success Story of Gustavo Commit to Get Leads Cold calling does still work, and online lead generation is getting more and more prevalent every year. Consult to Sell Have empathy with the consumer. They are being bombarded with information. Keep trying, follow up - it can take up to 14 touches in 30 days is needed to get them to engage with you. Connect to Build and Grow Build a team and let your team help you to build the business.  Success Thinking, Activities and Vision Mindset and motivation is the only thing that drives an organization. The idea is what matters most.  Sweet Spot of Success     "You want your follow up to be context based and value add. Otherwise, you're never giving the consumer a reason to reach back out to you."- Gustavo Munoz Castro     *5 Minute Success - Listener Giveaway* Go to www.powerisa.com to receive your FREE class on how to increase conversion of their Facebook leads by 50%!     Connect with Gustavo Munoz Castro: Facebook: https://www.facebook.com/gustavo.munoz.castro/  Facebook Group: https://facebook.com/groups/powerisamastermind  Website: www.powerisa.com  YouTube: https://www.youtube.com/channel/UCquh-ol1JV4HPsSLYV8Mrdg  LinkedIn: https://www.linkedin.com/in/gustavomc/      About the Podcast Join host Karen Briscoe each week to learn how you can achieve success at a higher level by investing just 5 minutes a day! Tune in to hear powerful, inspirational success stories and expert insights from entrepreneurs, business owners, industry leaders, and real estate agents that will transform your business and life. Karen shares a-ha moments that have shaped her career and discusses key concepts from her book Real Estate Success in 5 Minutes a Day: Secrets of a Top Agent Revealed.   Here's to your success in business and in life!     Connect with Karen Briscoe: Twitter: @5MinuteSuccess Facebook: 5MinuteSuccess Website: 5MinuteSuccess.com Email: Karen@5MinuteSuccess.com   5 Minute Success Links   Learn more about Karen's book, Real Estate Success in 5 Minutes a Day   Karen also recommends Moira Lethbridge's book "Savvy Woman in 5 Minutes a Day"   Subscribe to 5 Minute Success Podcast   Spread the love and share the secrets of 5 Minute Success with your friends and colleagues!     Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.

A Shark's Perspective
#293 - Are You Selling with Authentic Persuasion?

A Shark's Perspective

Play Episode Listen Later Aug 9, 2021 36:12


Conversation with Jason Cutter, the founder of Cutter Consulting Group, a sales operations-focused advisory, consulting, and training firm, a podcast host, as well as the author of “Selling with Authentic Persuasion: Transform from Order Taker to Quota Breaker.”