Podcasts about inside sales

Visit The Sales Lab at https://thesaleslab.org and check out all our guests' recommended readings at https://thesaleslab.org/reading-listTo listen to The Sales Lab Podcast on your favorite apps, visit https://thesaleslab.simplecast.com/ and select your preferred method of listening.Connect with us on Facebook at https://www.facebook.com/saleslabpodcastConnect with us on Linkedin at https://www.linkedin.com/company/thesaleslabSubscribe to The Sales Lab channel on YouTube at  https://www.youtube.com/channel/UCp703YWbD3-KO73NXUTBI-Q 

Hey CX Nation,In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York. Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future.  In this episode, Valentin and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #195 Highlight Reel:**1. Leveraging amazing customer experiences to fuel your growth & lead generation 2. Diving into your customer and user data daily to drive innovation 3. Measuring and managing the key activities that make your customers happy 4. Getting your employees involved to help author your customer journey 5. Finding your North Star activities on providing constant value around you  Huge thanks to Valentin for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer and learning experience space into the future.Click here to learn more about Valentin RaduClick here to learn more about OmniconvertIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website. For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Support the show

Hey CX Nation,In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California.  Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The team behind Playvox understands that exceptional employee engagement produces extraordinary customer experiences, and they love creating tools that help their customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Their agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.In this episode, Emily and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.**Episode #194 Highlight Reel:**1. Building customer success teams & new customer facing roles as you scale 2. Taking your customer stories (wins/losses) straight to your all-hands meetings 3. Creating focus around guiding your customers & users early in their journey 4. Asking the right questions to your customers & employees  5. Leveraging customer feedback + thinking about how to segment it accordingly Huge thanks to Emily for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer and learning experience space into the future.Click here to learn more about Emily GrayClick here to learn more about PlayvoxIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website. For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Support the show

Hey CX Nation,In this week's episode of The CXChronicles Podcast #192  we welcomed Michael Israel, Head of Field Service Evangelism at Zuper based in Seattle, WA.   Zuper is building digital solutions to help businesses provide exceptional customer experience. Their mission is to create the world's most comprehensive tool for field workforce management.Zuper is growing at an exceptional rate, backed by some of the world's leading venture capitalists (FUSE, Sequoia, Prime Venture Partners, HubSpot). Zuper powers more than 500+ organizations and has helped to serve more than six million work orders and helped numerous organizations achieve unprecedented growth.In this episode, Michael and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across her own customer focused business leader journey.**Episode #192 Highlight Reel:**1. Leveraging 50+ years of field services, technology & customer experience 2. Working with product development to build features that equal customer success 3. Connecting your field technicians directly with your customers each day  4.  While process is important, showing positive results is paramount 5. Constantly show your customers what you are building from their feedback   Huge thanks to Michael for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and field services space into the future.Click here to learn more about Michael IsraelClick here to learn more about Zuper If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon. For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused business leader video content & episodes (politely go smash that subscribe button). Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business & team make customer happiness a habit!Support the show

We're live at the Las Vegas Market. Dawn Grooters started her company Broken Vessel Sales in 2020 when she noticed a need between retailers and wholesalers, creating and working with inside sales and making connections. She works with wholesalers, vendors, and rep groups, and even helps retailers.As the expert in all things sales, Dawn offers some great tips for small businesses that might be experiencing slow and small conversions in traffic. All her advice really comes down to what she calls the top business strength of the year, Building Relationships. If you want to see more sales, start asking questions, call top customers, and get to know them. Questions like: What do you need? What's your usual budget? What categories are you drawn to? Can really go a long way. We all know that it's tough out here in this economy. Dawn's advice? Stay focused on inventory but with a slightly different lens. Don't let the recession scare you, you just need to tweak and add things by just looking at things with a new perspective. These times are when creativity and innovation can flourish if you let it. Broken Vessel Sales also provides a service of creating sales calls to small retailers for vendors and following up with leads. She has a special mission and drive to hire stay-at-home moms as her sales callers because of its remote and flexible nature. This really was a great chat! If you're in the industry, be sure to check out Dawn's podcast Broken Vessel Sales Solutions.See you on the next CU!What's Inside:Tips for Inside Sales.The Strength of Relationships in Sales.How to keep selling in a recession.A service to connect vendors and retailers.Mentioned In This Episode:Broken Vessel Sales Solutions, LLC.Podcast — Broken Vessel Sales Solutions, LLC.Dawn Grooters - Broken Vessel (@dawn_grooters) on Instagramcheers@crystaluncorked.comCrystal MediaCrystal on InstagramCrystal Media on InstagramCrystal Media Co - YouTube

Hey CX Nation,In this week's episode of The CXChronicles Podcast #191  we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England.  GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldwide. They service their clients across sectors including telecommunications, healthcare, consumer, insurance & retail have seen customer acquisition, lifetime value and loyalty significantly increase. GemSeek establishes long-lasting relationships with their clients by helping them predict their customer behavior, listening to your customer feedback + helping to drive innovation and optimization on the CX/CS side of your business to help fuel growth.  In this episode, Ivo and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across her own customer focused business leader journey.**Episode #191 Highlight Reel:**1. Seeking "win-win solutions" for your customers as you grow your business 2. Leveraging market research & customer data to build an optimal user journey 3. Being thoughtful about building your tech-stack & keeping it lean as you scale 4. Why learning and development within your customer facing team is paramount 5. Building a proactive customer success strategy to fuel growth & retention  Huge thanks to Ivo for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and customer success space into the future.Click here to learn more about Ivaylo YorgovClick here to learn more about GemSeekIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon. For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused business leader video content & episodes (politely go smash that subscribe button). Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business & team make customer happiness a habit!Support the show

Join us on the D2D Podcast as we bring on Tom Bilyeu, discussing the importance of having a large network. Hear insights on how a big network can provide access to more opportunities, collaborations, job prospects, and support. Don't miss this chance to learn how a large network can enhance personal and professional growth and provide a competitive advantage. Tune in now!Thank you for listening! Follow us on Facebook and Instagram. You may also watch this podcast on YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.

Utilizing Consumer Feedback to Eliminate Friction and Improve Service Shep Hyken interviews Scot Pickerill, Vice President for Inside Sales, Service, and Sales Operations in the Americas at Fender. He discusses using customer and employee feedback to evaluate and improve customer experience. Top Takeaways:    ·      Continuous improvement means identifying friction points and reaching out to every department involved in the process to develop a plan to correct the issue and keep it from happening in the future.   ·      Look at the entire customer journey to determine the possible friction points and proactively make it better behind the scenes to create a seamless customer experience.   ·      Make a note of the issues that happen often. Document them, and determine if they are an anomaly or brewing bigger issues. Proactively share what you have learned with everyone in the company.   ·      Treat your customers as partners. If you partner with them by helping them, you are not just selling them a product. You are helping them succeed.   ·      Reach out to customers who leave a negative comment, ask them about what happened, and let them know what you can do for them. You will often end up with a happy customer that will potentially come back and do more business with you.   ·      Plus, Scot shares how buying behaviors have changed in the last couple of years and how businesses can design their strategy to meet customer expectations. Tune in! Quote:  "It's one thing to listen to customers. It's another thing to take action. We're all about doing both."   About:    Scot Pickerill is the Vice President of Americas Inside Sales, Service, and Sales Operations for Fender. He previously worked with Fortune 500 companies, including Allstate Insurance Co., Bank of America, and American Express. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Get ready for a game-changing episode of the D2D Podcast! Join us as we discuss the exciting changes coming to the D2D podcast. We'll give you a sneak peek into the amazing events we have planned for this year. Stay tuned for a transformative episode that you won't want to miss!Thank you for listening! Follow us on Facebook and Instagram. You may also watch this podcast on YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.

Join us on this episode of the D2D Podcast as we sit down with Sebastian Jimenez, the CEO of Rillavoice - the leading speech technology company with 3.8 million in funding, 2.5 years of experience in the industry, and recognition as one of Forbes's top 1000 companies. Sebastian will share his insights on the future of speech technology and what sets Rillavoice apart in the market. Don't miss this exciting opportunity to learn about the innovative solutions Rillavoice is bringing to the table. Tune in now!Thank you for listening! Follow us on Facebook and Instagram. You may also watch this podcast on YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.

The Utah Women & Leadership Project and the Governor's Office of Economic Opportunity have created an inspiring initiative to identify and highlight 100 Utah companies that champion women. By supporting employees through education, family-friendly benefits, policies, or programs that advance women, these companies have created an environment where women can thrive. This episode highlights Wilson Electronics, a company that manufactures telecommunication equipment. Dr. Susan Madsen, Founding Director of the Utah Women & Leadership Project, is joined by Bruce Lancaster, the CEO, and Michelle Anderegg, the Director of Account Management and Inside Sales.Support the show

Tristan Smith is a highly successful second-year representative in the pest control industry. He manifested his first Golden Door from last year's D2DCON 5 and now he's on the Golden Door Pest panel at D2Dcon 6! If this doesn't inspire you, well, you're missing out!He achieved impressive results in his rookie year, effectively servicing $330,000 in revenue. This past summer, he made a considerable leap and doubled his rookie performance, setting a personal best of $651,029 in pest revenue and servicing 874 accounts. He made a record-breaking single-day sale of $10,465 and had his highest weekly sale of $36,657.With such amazing accomplishments, Tristan is well on his way to ensuring even greater success in the upcoming summer! This man is the real deal. In order to be the best, learn from the best

David is the Co-founder of Sports 1 Marketing and a former CEO of the Leigh Steinberg Sports & Entertainment agency, which was the inspiration for the movie Jerry Maguire. He is also on a mission to empower over 1 billion people to be happy by providing value in all his content and communication. He'll be joining us for D2Dcon 6 in just a few days! Get ready for an incredible conversation as we delve into David's thoughts on the importance of perseverance, the role of free will in shaping our destiny, and the power of change to transform our lives. So sit back, relax, and join us as we learn from one of the most successful and inspiring people in the industry!Thank you for listening! Follow us on Facebook and Instagram. You may also watch this podcast on YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.If you learned something from this episode, join us for D2DCON 6 on January 19th - 21st for the most epic event in Salt Lake City!

Chris Hofstra is the owner of Leadscout, a company that specializes in helping door-to-door salespeople increase their efficiency and effectiveness with canvassing. With years of experience in the field, Chris knows firsthand the challenges that come with door-to-door sales, and has developed tools and strategies to help salespeople overcome those obstacles. His company, Leadscout, is dedicated to helping salespeople make the most of every opportunity and achieve success in their sales efforts on the doors.Thank you for listening! Follow us on Facebook and Instagram. You may also watch this podcast on YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.If you learned something from this episode, join us for D2DCON 6 on January 19th - 21st for the most epic event in Salt Lake City!

Hey CX Nation,In this week's episode of The CXChronicles Podcast #190  we welcomed Natalie Onions, Vice President of Customer Experience at Customer.io based in Columbus, OH. Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.Impersonal messages lead to bad experiences. That's why Customer.io uses real-time data to help you deliver the right message, exactly when it's needed — like sending an event reminder over SMS or the perfect onboarding email. In this episode, Natalie and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.**Episode #190 Highlight Reel:**1. Lessons learned from climbing the ladder from a CSM to a VP of CX 2. Why organizing your customer facing team should be your top priority 3. Identifying where one role ends & the next begins in your customer journey 4. Measuring product adoption before firing up your up-sell & cross-sell activities  5. Why CSM's should be an extension of your CUSTOMER'S business  Huge thanks to Natalie for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience and customer success space into the future.Click here to learn more about Natalie OnionsClick here to learn more about Customer.ioIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon. For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused business leader video content & episodes (while you're there politely go smash that subscribe button). Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business & team make customer happiness a habit!Support the show

In this episode, we bring Coach Michael Burt to talk about how to activate your prey drive, how to get out of slumps as an entrepreneur, progress is your motivator, and of course why you should come to D2Dcon 6!​Burt now, at 42 years old, speaks around the world on his books and growth methodologies and is the personal coach to some of the top performing companies in the world. His popular programs, online Monster Growth Academy, and structures are used by business people who want to get a significant increase in their business by using a specific formula Burt has cultivated over the last 27 years.So much everyone can learn from this man. We appreciate you being on our Podcast!Thank you for listening! Follow us on Facebook and Instagram. You may also watch this podcast on YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.If you learned something from this episode, join us for D2DCON 6 on January 19th - 21st for the most epic event in Salt Lake City!

On this episode, Eric Forney talks to Travis Halverson about how he masterfully qualifies leads for agents as an ISA.  Travis shares how he started as an ISA knowing a lot of people used it as a stepping stone to becoming a Realtor, but he loved the job so much, he never wanted to.  He stayed in the ISA lane and started leading other ISAs while fine tuning his touch system.  He shares the motivation driven questions he asks to really qualify good leads, and how he's automated everything possible that doesn't need his direct input.  

✴️Episode #91✴️

In today's podcast, we bring on Jeremy Van and Patrick Cadei!Sam Taggart went to Australia to consult Felix Young Sales Marketing team to take their business to the next level! This podcast talks about what it takes to be a business owner and how to keep a strong culture. In business, we can become unaligned and struggle to make it to the next level. These guys share great tips and tricks to keep your culture alive and thriving!Thank you for listening! Follow us on Facebook and Instagram. You may also watch this podcast on YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.If you learned something from this episode, join us for D2DCON 6 on January 19th - 21st for the most epic event in Salt Lake City!

In this week's podcast, we bring on Adam Gugino, Co-Founder of UNBLINDED.He has helped scale 0-500 employees at Momentum Solar, Ran all the sales and marketing, and is on his way to making a MASSIVE IMPACT!Such a great podcast about mastering your influence, becoming a greater leader, and the skills needed to get there. If you haven't yet, go check out UNBLINDED with Sean Callagy and Adam Gugino! There is so much opportunity to invest in yourself and it should be frequent if you want to make an impact. D2Dcon 6 is right around the corner! Get your tickets at https://d2d.ticketspice.com/d2dcon-6Thank you for listening! Follow us on Facebook, Instagram, and YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.If you learned something from this episode, join us for D2DCON 6 on January 19th - 21st for the most epic event in Salt Lake City!

This episode features an interview with Bobby Jaffari, Chief Revenue Officer at Iterable.  Iterable is a cross-channel marketing platform that powers unified customer experiences and empowers you to create, optimize and measure every interaction across the customer journey.Bobby is a highly accomplished revenue leader with more than 20 years experience in sales and business development for SaaS and cloud software companies. He joined Iterable from Freshworks, where he helped the company transform from a startup to a publicly traded organization. As CRO, Bobby leads Iterable's Sales, Customer Success, and Revenue Operations functions. He also works to refine and grow the customer-focused sales structure across the organization.In this episode, we talk to Bobby about aligning executive leadership around revops, the importance of understanding the company and customer journey as a whole, and why revenue operations is the glue within an organization.  Guest Bio:20 Year history of accomplishment in Sales, Business Development and executive leadershipLed teams selling complex enterprise deals to CIO, CISOs and LOB sales and marketingGo-To-Market focused on IT with emphasis on Productivity, Mobility, security, visibility and complianceExperienced in early growth stage as well as large organization developing scalable processes and repeatable sales modelSaaS, Cloud computing and Enterprise leaderCross functional partnership with product and marketing to bring enterprise products to marketWorldwide revenue responsibilities with direct and indirect channelsField Sales, Inside Sales and Channel Sales Management experience with F500, Mid-Market and SMB tiersRecruit, train and motivate high impact leadership and sales teams that surpass sales objectivesComprehensive experience designing and implementing management and sales processes that generate consistent results.Specialties: Vision, Strategy & ExecutionEffective leader, team builder, communicator and planner.Leadership and Strategy, Strategic CIO relationships at F500, Cloud Computing, Collaboration and Unified Communications—Guest Quote“My personal belief is, revenue under one leader does make a significant difference. And so I think that's the starting point of getting the executive leadership team aligned around why that's important. And then obviously the revenue operations is the glue that brings it all together.” - Bobby Jaffari—Time Stamps:**(04:06) - How Bobby builds a revops team **(08:08) - Aligning around revops **(13:58) - RevObstacles **(27:50) - The Tool Shed**(37:48) - Quick Hits—Sponsor:Rise of RevOps is brought to you by Qualified. Qualified's Pipeline Cloud is the future of pipeline generation for revenue teams that use Salesforce. Learn more about the Pipeline Cloud on Qualified.com. —Links Connect with Bobby Jaffari on LinkedInConnect with Ian Faison on LinkedinCheck out the Iterable Website

There's a seismic, yet quiet, shift that's taking place within the sales industry. Not only are modern buyers becoming more sophisticated and harder to sell to, but the modern seller is also evolving. The demographics of who is entering the sales industry is quickly changing, which is making it clear that a one-size-fits all approach to sales training won't work. That's why those B2B organizations that have been able to enhance how their sales leaders show up in the workplace and how they keep their sales teams continually motivated are silently carving out an impressive competitive advantage. Because when you have a highly motivated (and effective) sales team, then the customer experience is often better streamlined and supportive – helping to turn first-time customers into lifetime customers. And, what sales leaders must do to keep their sales teams motivated and improve their customer service experience are exactly what we dive into in this episode of The Modern Selling Podcast. Our guest is not only an expert in this field, but her insightful new book is poised to give sales leaders a much-needed new perspective and tangible strategies to use to elevate how they lead and inspire their teams. Dionne Mejer is the Founder & CEO of Inside Sales by Design and author of the highly anticipated book, The Stepped Approach: Onboard Better, Systemize Smarter, and Bring Out the Best in Your Sales Team. Her innovative inside sales training tactics and proven approach gets her clients results every time. As a 20+-year Inside Sales veteran and executive, Dionne specializes in establishing and growing inside sales teams at mid-sized companies. Her intimate work with sales teams of all sizes and experience levels allows each of her clients to thrive as they discover their own voice in leading their Inside Sales team or rep in shepherding clients to a positive outcome. Her global client Rolodex is equally long as it is impressive, with her clients consistently enjoying a 25% uptick in their funnel activities and a 30% increase in deal closings, as a result of working with her. Listen to the full conversation to hear what Dionne recommends sales leaders do today to revamp how they're onboarding, training and motivating their staff. What should sales leaders be doing today? The pandemic has, in many ways, fundamentally shifted how modern buyers buy. The modern buyer is more informed, harder to reach, and is not easily sold on just features alone. All of these buying complexities make the job of a salesperson even harder. I wanted to hear Dionne's perspective on what sales leaders can and should be doing right now to combat the high sales rep attrition that's taking place. She shares, “The challenge is that we have multiple generations of sales people within our organizations. So, the question must become: How do we take this diverse group of folks with different experiences, different perspectives, different mindsets, and different experience levels, and bring everybody together to have a really, really good customer experience?” But, the key here is that to have a great customer experience, requires that every customer touchpoint (even with sales) is strategic, aligned, and productive. I've had my fair share of “sales fumbles”, where as a potential customer, my needs were never asked or even remotely acknowledged. So, in many ways, if B2B organizations aren't careful how their prospecting and sales processes are set up, they could easily (and accidentally) be working against both their sellers and their potential buyers. I asked Dionne to dive deeper into what challenges she's seeing right now in this space. Her insights were so good, “A lot of what needs to happen now is around how do we, as sales leaders, manage in a remote environment? How do we have a good customer experience? How do we have conversations? How do we set the stage and have expectations for our teams in this new world order, where we have four generations in the workplace and everyone may be working remotely?” Tune into this episode to hear what Dionne says sales leaders can do to answer all of those questions and craft a seamless sales training experience that empowers sales teams to improve how they handle prospects and customers. How should sales leaders train to improve the customer experience? This is a hot topic in many of the sales leadership circles that I'm in, which is why I had to ask Dionne her perspective. In many cases, B2B organizations are leaning in on following sales processes and protocols which often leaves little to no room for actual, valuable conversations that nurture the prospect. Instead, the focus is solely formulaic and too rigidly linear that it leaves many buyers turned off from the sale, with even the first email outreach. I know this space is Dionne's zone of genius, so I ask her to share what she's seeing right now: “In order to give a good customer experience, you have to review and often change your internal processes and/or your external ones. Too often sales teams are told to follow a specific sales cadence – without fail. The problem with that is if you start to systematize too much, then you make it harder for your sales teams to have the value-driven conversations they need to provide an exceptional customer experience.” Download this episode and listen in for the powerful example of what not to do during a demo call and why how you handle a sales rep switch is so important for building trust. What can companies do to create a motivating sales environment that benefits customers? It's one thing to “talk” about what a good customer experience is, but it's an entirely different story to define what that looks like for your sales leaders and reps. Here at Vengreso, our employees are spread out across the globe, so keeping those authentic touchpoints can be hard. We're very initial with building a rock solid team atmosphere – even virtually – where everyone feels supported and personally developed toward their individual career goals. But, I know this is not the case with many other B2B and B2C companies. I ask Dionne to walk us through what companies can do to build truly engaging, inspiring, and motivating environments so that their sales teams want to sell and enhance the customer experience. She explains, “This doesn't have to be complex. Building the right environment to promote positive customer experiences, starts with being clear with expectations. Sales leaders need to have that conversation with their team: What does a good customer experience look like and how do we consistently achieve it?” Dionne teaches sales organizations and leaders to take these three steps: Create a purpose statement – this is your guiding North so that everyone understands why you do what you do and what you are trying to collectively achieve. Put the right tools and systems into place – by having systems, you can automate steps that would free up your sales team's time to focus on building relationships with your customers.  Give your team responsibility in the process – when you disconnect the team from having a say in the purpose of the team or action, then you open up the opportunity for them to disengage from their work. Listen into the full conversation to hear what other key steps and actions sales leaders need to take to uplevel their team interactions to skyrocket their customer service experience. This episode of the Modern Selling Podcast is brought to you by Korn Ferry. Korn Ferry transforms sales teams using their world-class Miller Heiman, methodology, employee assessments, benchmarking and talent advisor capabilities to increase win rates and quota attainment. Korn Ferry offers Korn Ferry Sell, a sales effectiveness app available in App Exchange and app source that helps your sales team develop and replicate powerful sales strategies that help sellers win more deals and crush their quotas. Learn more at kornferry.com/saleseffectiveness.

Some inside sales programs produce marginal results, while others are veritable home runs. What is different in the execution of these home run programs? The superior performance happens in their day-to-day activities as inside sales reps contact customers and prospects, understand their needs, position your products against those needs, close sales and ultimately build strong long-term customer relationships. Hosts Ian Heller and Jonathan Bein welcome Mark Peck to discuss the following core elements in highly successful inside sales programs. Building and using a structured sales coverage model and plan • Allocate your most valuable asset • Apply the pareto principle • Set expectations with inside sales staff Managing with a systemic inside sales performance model • Manage the elements of sales rep performance that drive revenue performance • Develop an understanding of individual sales staff strengths and weaknesses • Use the performance model to coach to achievement of high sales goals Listen now to learn how these two business models can help drive superior execution in your inside sales program.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #188  we welcomed Ken Peterson, President CX at QuestionPro based in Austin, TX. Ken has over two decades of experience in the customer experience research space with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation. This ties in with his long history of P&L responsibility and detailed understanding of improving business operations. With a background in Mathematical Operations Research, he's eager to find ways that companies can be more profitable through truly actionable insights into data.In this episode, Ken and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his own customer focused business leader journey.**Episode #188 Highlight Reel:**1. Bringing empathy closer to your numbers to drive massive innovation 2. Focusing on what you can control for your customers vs. what you can not3. Celebrating "the wins & the good stuff" happening within your business 4. Keep it simple with your customer feedback -- "how did we do?" 5. What you can learn from gathering fan feedback at a pro-soccer match Huge thanks to Ken for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and customer success space into the future.Click here to learn more about Ken PetersonClick here to learn more about QuestionProIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" available on Amazon +  check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!Support the show

Today's Podcast is about Building a solid blitz program and how it can be a really big investment, but they are worth it if you do it successfully!The direct sales model is evolving, and soon the more prominent companies like Google, Uber, and T-Mobile will pay us MONEY just to make them better profit with great direct sales strategy. If you enjoy this content, come celebrate the D2D community at D2Dcon 6 January 19th - 21st!https://thed2dexperts.com/services/door-to-door-conference/Thank you for listening! Follow us on Facebook, Instagram, and YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.If you learned something from this episode, join us for D2DCON 6 on January 19th - 21st for the most epic event in Salt Lake City!

EP 6:19 How to Use Video at Your Dealership to Overcome Objections, Solve Problems, and Increase Engagements and Conversions This week on the Millionaire Car Salesman Podcast, Sean V. Bradley brings back a Millionaire Car Salesman fan favorite, the Head of Automotive for BomBBomb, LLC, Shane Ryan. Shane's superiority and specialty with video communications are second to none; with that being said, and especially with the market readjusting, he was brought back onto the podcast to discuss the importance of video utilization! Video Communication increases lead/prospect engagement by 87%, and 57% of prospects respond faster when using proper video communication. Bottomline: the more unique conversations, the more units sold! Throughout the episode, Sean and Shane break down the various strategies every dealer needs to have when using video and the importance of inputting touches of personalization throughout the video communication process.  Does your store have the proper video utilization strategy? When was the last time your team evaluated and assessed your video content? Answer these questions and more by tuning in.    About Shane Ryan Believe it or not but Shane started his career as an Epidemiologist for the Centers for Disease Control and Prevention! He was on the frontline of stopping the spread of communicable disease epidemics and he decided to make a deeper impact which led to a change of careers in his early 20s and got his start in Software in 2015 at BombBomb, Inc. Shane started in Client Care and quickly became a team lead, transitioned to create the SDR team where his training and assistance led to a 350% increase in demo sets and an astounding 88% hold rate. He transitioned into Inside Sales holding the tops sales spot for 3 years in a row when he decided to move to Mid Market/Enterprise Sales where he maintains as a top sales producer and holds the largest single deal record at BombBomb.  It's all about relationships for Shane. These are all just numbers, what wakes Shane up in the morning is that he knows he is making a difference in the businesses that he serves. Shane has sent over 10,000 personal videos and believes that Human Centered communication in outbound processes is going to help companies break through the digital noise that fills so many people's inboxes. Shane's creative ability to put himself in his client's shoes is what makes him someone you want to work with!   About BombBomb Convert more leads, shorten the sales cycle, and close more opportunities faster! BombBomb's video messaging gets you face to face with the people who matter most. With over 60+ Integrations, BombBomb is as easy to install and setup as it is to use everyday! Simply increase consumer engagement by using video to connect face to face with your prospects. Build client and referral partner relationships, save time, and add a human touch with BombBomb video email and video text messages! Visit www.BombBomb.com/DealerSynergy/ for more information and access to unlock Dealer Synergy's Exclusive BombBomb Discount! Try Bombbomb today and lead your team into the new ‘tomorrow' of video!   Resources Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Podcast: is the #1 resource for automotive sales professionals, managers, and owners.  Also, join The Millionaire Car Salesman Facebook Group today! The Against All Odds Radio Show: Hosting guests that have started from the bottom and rose to the top.  Also, join The Against All Odds Radio Show Guests & Listeners Facebook Group for the podcasted episodes. For more interactivity, join The Millionaire Car Salesman Club on Clubhouse. Win the Game of Googleopoly: Unlocking the secret strategy of search engines.   The Millionaire Car Salesman Podcast is Proudly Sponsored By:  Money Mind Mapp (M3): Visit MoneyMindMapp.com for help in revolutionizing your business to help you sell more cars by tracking, projecting, and forecasting your personal sales goals! Bradley On Demand: Automotive Sales Industry's #1 Interactive Training, Tracking, Testing and Certification Platform. With over 7,500 training modules, our platform has everything you and your dealership needs to sell more cars, more often and more profitably!

When done properly, proactive inside sales should: Grow midsize accounts 15% to 20% Increase gross profit through revenue in higher margin accounts Reduce sales comp for midsize accounts 30% to 40% Increase retention In our experience creating proactive inside sales programs, we have seen the best – and worst - practices for achieving these results. In this episode we look at six keys in creating a successful proactive inside sales program including organization design, management support, compensation, account selection, selecting the right people and technology support.

The Bezos “question mark emails” now live in infamy…so imagine being on the receiving end of one. Dave Stone was—and he's bringing all of his lessons learned from his years at tech giant Amazon to Reveal.Dave currently is the Senior Transportation Manager at Ryder Systems Inc., a logistics and transport company. Join Dave and Danny for a conversation on company purpose, top-down leadership, building a high-performing inside sales team, and achieving operational excellence. Resources:Why Core Values Matterhttps://www.forbes.com/sites/brentgleeson/2021/03/30/why-core-values-matter-and-how-to-get-your-team-excited-about-them/?sh=1cb55e2b4afd Sign up for The Edge Newsletterhttps://www.gong.io/the-edge/

In this episode we bring on Jacob Johnson, VP of Sales at Paykeeper! We talk about the transition out of D2D to follow your plan, your vision, your mission. Sometimes we feel sales is the only skill necessary to succeed in business, but in reality you need to learn more skills to run a business.Thank you for listening! Follow us on Facebook, Instagram, and YouTube!You may also follow Sam Taggart on Facebook, Instagram, and TikTok for more nuggets on D2D and Sales Tips.If you learned something from this episode, join us for D2DCON 6 on January 19th - 21st for the most epic event in Salt Lake City!

The ultimate founder unicorn.  Someone with a sales background and the ability to actually code the product. Eldad from Winn.ai shares amazing insights on combining these two roles together including:  How a global pandemic can drive the creation Why does it take 1-2 hrs/ day to update the CRM What you need to get right when moving from beta to scaling the business What tech founders need to understand about moving from founder-led sales Finding the right partner in your first sales hire as a founder Forecasting the first time.

Shianne Sampson, author of the book Triage Sales Coaching and Global V.P. of Inside Sales & Sales Development at New Relic, a data platform for software engineers, joins Danny Wasserman for a conversation on the do's and don't's of building a stellar sales team.In this episode, you'll hear Shianne's expertise on how to hire the right fit every time, and how to mold them into sales champions for your team.Join us for Celebrate Beyond '22: https://events.gong.io/celebrate-beyond22

In today's podcast, we bring in Paul Stephen, Founding member of GOODLEAP and Jess Phillips, Former Founder of Enium Capital Group. We talk about the Solar industry today, where it's going, and a few tips to help you prepare. If you are in the Solar industry, this video explains some of the most important pieces to your success. Paul and Jess are some of the top players in this industry. Having them on this podcast was a blast and so much knowledge to absorb! Thank you for listening! Follow us on Facebook, Instagram, and YouTube!You may also follow Sam Taggart on Facebook, Instagram, and ...

When does the capacity of technology start hurting the experience? Many tools in the sales stack are built with intent, not purpose. We create tools because the VC market wants to make money. Technology is changing the buyer's behavior but will it stop the spam or keep making it worse? What do we do when the customer is in a constant state of shift? We have to be constantly agile, says Dr. Dover. Scaling culture does not mean replicating the 0 to 10 team member culture. Culture through contagion, not just deployment of strategy. Gen Z wants the opposite of Millennials - so what is it?

As the sales world shifts towards a more revenue focus, it's critical to understand how to effectively measure marketing and sales as with a single alignment. The skillsets needed from marketers and sales needed for 2023 How to create a combined compensation model for sales and marketing All the new revenue titles and what it means How to find out if the new company has  What's the number one driver of conversion rates The value of curiosity and problem solvers

Did you hear the one about...  When you're taught to lie to your customers at your first sales job. When your leadership tells you to lie to your customers The time the mob said meet me outside in my black Cadillac When the customer pulled the baseball bat during the walking-in cold call Why betting on yourself will always get you through the scariest moments.

The skills you learn early in your sales career never go away as you grow your career, even when you become a founder.  What it means to slow down to speed up Navigating the founder mindset to focus on the "one thing." Two keys to successful leadership. The difference between rejection as a founder and sales.  The value of time is driving decisions Chasing time is more valuable than chasing money. Why the sales interview process is still broken

ROI is the biggest behind Crypto Understanding how the economic downturn helps your company. The insights economic downturns teach founders. Brute force to first $1m-$2m will not get $100m Finding thought partners with your first customers is the most important thing.  Founders must show their early customers they care, not pitch "the baby" How to get your first customer to be a big customer. Enlightened self-interest is greater than humility. Time is more scarce than money.

What if you were a founder with an engineering degree and an MBA? Well, Monique Mills is that person. This episode will let you bridge the gap between being a revenue individual and a technical founder.  Dealing with a Technical Founder as a Sales LeaderThe origin story from engineering to sales and leadership Connecting the dots be Providing value to someone willing to  Everything must have value to someone else, not just you. How does a founder know when to let go? I give people the things I wish I had

After 18 years in corporate sales in big tech, it was time to leap into her starting her own business. Oh, and along the way, she had some of the biggest personal challenges, particularly as a mom. What it means to fail forward Fear of success can be as powerful as fear of failure. Why farming is entrepreneurial The wrong image of postpartum depression Finding the balance as a mom and a career woman. Why culture starts bottom up with front line leadership than top down. The cues that your culture is bad. What founders need to understand about culture going from Seed to A, to B. 

Hey CX Nation,In this week's episode of The CXChronicles Podcast #185  we welcomed Celia Fleischaker, Chief Marketing Officer at Verint based in New York. Verint® helps the world's most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Verint helps its customers navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.  In this episode, Celia and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.**Episode #185 Highlight Reel:**1. The role that marketing plays in building your customer experiences 2. Finding time to meet in person with your customers & team (outside of remote) 3. Understanding what content & campaigns your customers engage with4. Leveraging community to empower users + share tribal knowledge  5.  Why feedback is a gift that helps to drive growth & innovation  Huge thanks to Celia for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer communication and success optimization space into the future.Click here to learn more about Celia FleischakerClick here to learn more about VerintIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" available on Amazon +  check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!Support the show

Mark Smith joins us for the D2D Podcast to talk about inside sales, outside sales, and sales tactics that help in both positions. This episode isn't about outside VS inside, it's about having either experience and how it can benefit you and your career. Thank you for listening! Follow us on Facebook, Instagram, and YouTube @D2Dexperts

Hey CX Nation,In this week's episode of The CXChronicles Podcast #184  we welcomed Jean Patrick, CEO at ScaleUp Edge based in Denver, CO. The ScaleUp phase is the shortest phase of a company's growth and has different value drivers to the early-stage startup and scaled enterprise phases. The ScaleUp Edge team is maniacally focused on sharing the logic behind the ScaleUp phase and to provide right-sized resources to help create value to all things ScaleUp. In this episode, Jean and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.**Episode #184 Highlight Reel:**1. Building your business foundation to be ready to scale as your grow! 2. How you decide which people investments to make + not hiring for titles 3. Understanding what you're solving for before building your tech-stack 4. Connecting your customer journey map to your analytics 5. Spend time with your customers listening & learning above everything else   Huge thanks to Jean for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the communication and process optimization space into the future.Click here to learn more about Jean PatrickClick here to learn more about ScaleUp EdgeIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" available on Amazon +  check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!Support the show

In this week's episode of the Scale Your Sales podcast, my guest Kevin Gaither helps early startup tech companies. He discusses how his 25+ years of experience accounts for more than strategy and tactics. We discussed the single most crucial step to take in order to truly acquire traction, which is what early-stage firms need the most.   Kevin Gaither loves Helping Leaders Build or Scale Inside Sales Teams in the US at Early Stage Tech Companies. He's the former SVP of Sales at ZipRecruiter where he led over 550 Inside and Enterprise Salespeople.    Kevin Gaither is a recognised Inside Sales expert and hands-on technology sales leader with a 25+ year track record of growing early-stage and multi-million dollar businesses and helped grow three businesses into Inc 500/Deloitte Fast 500 companies.   Welcome to Scale Your Sales Podcast, Kevin Gaither.   Timestamps: 00:00 - Develop Your Sales Team - Grow Your Sales Company   2:50 - Kevin Gaither's three-word revolution: "Experience not opinions"   5:30 - The one most important thing you can do to create the biggest impact...   10:00 - Knowing the real financial or personal impact of your product on your buyer   18:00 - Allowing customers to experience the product for themselves    20:30 - The best sales process mirrors the best buying process   22:00 - Buyer journey and relationship stem from trust   23:09 - The importance of designing the sales process to guide the buyer   26:00 - Kevin Gaither's promotion and demotion path system   Twitter: @KevinSGaither    LinkedIn: https://www.linkedin.com/in/kevingaither/   Janice B Gordon is the award-winning Customer Growth Expert and founder of Scale Your Sales Framework. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.   Book Janice to speak virtually at your next event https://janicebgordon.com   LinkedIn: https://www.linkedin.com/in/janice-b-gordon   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSalesJBG    

Chief Sales Officer for Hatch/Brokered by Real in Fargo, ND.-Responsible for directing sales activities and development of 25 agents across 4 markets.-Started as an Inside Sales Agent, and have worked at the brokerage as an ISA, Sales Manager, and Director of Inside Sales.-Personally made over 500,000 dials and set over 1,000 qualified appointments for my agent team.-First point of contact for all company procured business.-Hatch/Brokered by Real has closed over 2500 deals from Zillow alone. [PARTNER WITH US] Get instant 1-on-1 access to over 26 of the top agents in the country to help scale your business.

Chief Sales Officer for Hatch/Brokered by Real in Fargo, ND.-Responsible for directing sales activities and development of 25 agents across 4 markets.-Started as an Inside Sales Agent, and have worked at the brokerage as an ISA, Sales Manager, and Director of Inside Sales.-Personally made over 500,000 dials and set over 1,000 qualified appointments for my agent team.-First point of contact for all company procured business.-Hatch/Brokered by Real has closed over 2500 deals from Zillow alone. [PARTNER WITH US] Get instant 1-on-1 access to over 26 of the top agents in the country to help scale your business.

Chief Sales Officer for Hatch/Brokered by Real in Fargo, ND.-Responsible for directing sales activities and development of 25 agents across 4 markets.-Started as an Inside Sales Agent, and have worked at the brokerage as an ISA, Sales Manager, and Director of Inside Sales.-Personally made over 500,000 dials and set over 1,000 qualified appointments for my agent team.-First point of contact for all company procured business.-Hatch/Brokered by Real has closed over 2500 deals from Zillow alone. [PARTNER WITH US] Get instant 1-on-1 access to over 26 of the top agents in the country to help scale your business.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #183  we welcomed Aye Moah, CEO @ Boomerang based in Mountain View, CA. Boomerang is the leader in thoughtful email productivity software that empowers people to focus on what matters on the world's top email platforms. Since 2010, Boomerang has helped its customers be more productive by analyzing the context of work and adding value on top of it. Today, Boomerang enables millions of Gmail and Outlook users around the globe to schedule & prioritize their inbox and be more productive. In this episode, Aye and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.**Episode #183 Highlight Reel:**1. Building Boomerang and helping millions of users with productivity hacking  2. How setting clear expectations early can drive CX & EX success as you scale 3. Leveraging product & services "employee wish-lists" to drive innovation 4.  Curating content focused on FAQs & common questions from your users5.  Writing, documenting & teaching all of your customer findings & learnings   Huge thanks to Aye for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the communication and process optimization space into the future.Click here to learn more about Aye MoahClick here to learn more about BoomerangIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" available on Amazon +  check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!Support the show

There is only one way to describe this episode. Pure Fire. So much wisdom dropped. What are your 5 Dream Lives7 figures are the NEW 6 figures You cannot make your identity based on your money The 12-Week Year We all need running mates, mentors, and mentees Sometimes we have to embrace the suck

Jen started her sales career non-traditionally. She started as an account manager and customer service; then she decided to move into sales. What you should be teaching your new reps first and it's not about the product.The Challenger Methodology does not mean ignoring relationship selling How tonality matter How to value your worth as a keynote speaker You will never be excellent in sales What does the role of evangelizing role really mean