Podcasts about inside sales

Discover the science behind high-performance lubricants in this episode of EPARTRADE Race Industry Now featuring James Rappaport, VP of North American Sales for Industrial Fluids at Metalloid, and Anna Jurczyk, Manager of Inside Sales. Hosted by Joe Castello of WFO Radio.In this technical discussion, Metalloid explores how advanced lubricants, greases, corrosion inhibitors, cleaners, and metalworking fluids help improve reliability, reduce downtime, and protect components in demanding racing and industrial environments.Topics covered include:✅ High-performance polyurea greases for motorsports✅ Corrosion protection and penetrating lubricants✅ Metalworking fluids and fabrication applications✅ Brake cleaners and maintenance products✅ High-temperature lubrication solutions✅ Tube bending and forming lubricants✅ Racing applications from Sprint Cars to Road to Indy✅ Preventative maintenance strategies for improved reliability✅ Real-world product testing in motorsportsWhether you're a race engineer, engine builder, fabricator, machinist, manufacturer, or maintenance professional, this episode provides valuable technical insights into the role lubrication plays in performance and durability.Featuring:• James Rappaport – VP of North American Sales for Industrial Fluids, Metalloid• Anna Jurczyk – Manager of Inside Sales, Metalloid• Hosted by Joe Castello of WFO RadioAbout EPARTRADE Race Industry NowEPARTRADE Race Industry Now is the weekly webinar series connecting the global racing industry with technical experts, manufacturers, and industry leaders.

In this episode, host Andrew Pla sits down with Mark Littlefield, VP of Product at PDQ, for a wide-ranging conversation about product management, the PowerShell community, and what it looks like to deeply learn a technical domain when you're not coming from a traditional sysadmin background. Mark shares his journey from tech support to product management, what drew him to PDQ and the challenges facing IT admins, and what surprised him about PowerShell once he started paying close attention. The two also dig into the history behind PDQ Connect's PowerShell Scanner, how product teams learn from customers, the art of storytelling as a PM and sysadmin skill, and more. Key Takeaways: Product management and PowerShell automation share a core philosophy: solve problems at the root, not just on the surface. Whether you're writing a script or building a feature, the goal is to eliminate a challenge entirely rather than patch around it. Understanding your customer requires more than data — it requires immersion. Mark describes going deep into the sysadmin world through customer interviews, internal usage, and community engagement to truly understand the problems facing IT teams. Great storytelling is a transferable skill. Andrew draws a parallel between how Jeffrey Snover used the Monad Manifesto to get internal buy-in at Microsoft and how to use narrative to align teams and push ideas forward. Guest Bio: Mark Littlefield is the VP of Product at PDQ, where he leads product strategy and development for PDQ Connect and the broader PDQ product suite. With over 15 years of product management experience, Mark previously served as VP of Product Management at InsideSales.com, where he oversaw product management and design across the platform. He holds a Bachelor of Science in Information Systems with a focus on Business Intelligence from Utah Valley University and is based in Salt Lake City, Utah. Resource Links: PowerShell Event: https://www.pdq.com/save-time-with-powershell-pdq-connect/ PDQ Connect: https://www.pdq.com/pdq-connect/ PDQ PowerShell Scanners GitHub repository: https://github.com/pdqcom/PowerShell-Scanners The Monad Manifesto (Microsoft Learn): https://learn.microsoft.com/en-us/powershell/scripting/developer/monad-manifesto?view=powershell-7.5 Monad Manifesto blog post by Jeffrey Snover: https://devblogs.microsoft.com/powershell/monad-manifesto-the-origin-of-windows-powershell/ Mark Littlefield on LinkedIn: https://www.linkedin.com/in/mark-littlefield/ Connect with Andrew: https://andrewpla.tech/links PDQ Discord: https://discord.gg/pdq The PowerShell Podcast on YouTube: https://youtu.be/fo2V5LC-EZo  

Quer aprender sobre carreira, marketing, negócios, inovação e muita motivação?‌Nesta quarta-feira, às 8h, no Papo Empreendedor da @‌guaruja929fm você vai conhecer a história da Jaqueline Marcos Garcia de Godoi.Jaqueline é jornalista, Mestre em Ciências da Linguagem e líder na área comercial da SATC, onde atua como Coordenadora da Central de Relacionamento e Vendas, abrangendo operações B2B, B2C, Inside Sales e pós-venda.Com uma trajetória construída no universo da comunicação, desenvolveu uma atuação estratégica conectando pessoas, negócios e resultados. Lidera um dos setores mais importantes da instituição, com atuação nas áreas de educação, do colégio ao mestrado, e também em frentes de negócios como educação corporativa, consultoria, laboratórios e inovação.Sua essência está na liderança de pessoas e no desenvolvimento de equipes, aliando comunicação, estratégia e gestão. Movida pela energia do setor comercial, acredita no poder da conexão para gerar impacto positivo e construir relações duradouras.---Vítor é empresário do setor automotivo, com uma trajetória sólida construída desde muito jovem dentro de concessionárias. Herdeiro de uma tradição familiar no segmento, acumula mais de 17 anos de experiência, com passagem estratégica pela operação ligada à Mitsubishi Motors, onde desenvolveu habilidades em gestão, vendas e liderança de equipes.Ao longo da sua carreira, consolidou uma visão voltada à alta performance, adaptação às mudanças do mercado e foco em resultados. Paralelamente à sua atuação empresarial, também se destacou como piloto de rally de velocidade, reforçando características como disciplina, agilidade na tomada de decisão e competitividade.Atualmente, é fundador e CEO da Falchetti Mendes, empresa voltada ao mercado de veículos premium, com um posicionamento baseado em curadoria, experiência do cliente e construção de marca. Seu objetivo é expandir e consolidar a empresa como referência nacional no segmento.--Maria Paula é advogada, empresária e estrategista, com atuação destacada na área do Direito Tributário. Está à frente da gestão administrativa do NMADVS – Norma Martins Advogados Associados, onde lidera processos, estrutura operações e promove inovação com foco em resultado e posicionamento.Sua trajetória é marcada por disciplina, responsabilidade e busca constante por evolução. Criada em um ambiente familiar estruturado, decidiu trilhar seu próprio caminho dentro da advocacia, aprofundando-se em contextos que envolvem pessoas, negócios e estratégia.Com uma visão sistêmica do direito aplicado, entende que o papel do advogado vai além da técnica, envolvendo leitura de cenário, compreensão empresarial e construção de relações sólidas. Também participa de iniciativas como Tributaristas do Sul e Grupo Foros, ampliando sua atuação no ecossistema empresarial.Na comunicação, busca traduzir o direito de forma acessível e relevante, conectando teoria e prática com constância, planejamento e execução.Não fique de fora dessa!‌#guarujátáon #papoempreendedor #rádio #grandesempreendedores #empreendedorismo

Hey CX Nation,In this week's episode of The CXChronicles Podcast #281, we welcomed Carl Lenocker, Senior Customer Success Executive at Splunk, based in San Francisco, CA. He is also the Chief Unicorn at Rockstar Unicorn Consulting. Carl has an interesting story as he's a a top-1% Customer Success Executive ($50M ARR) who built a career by owning relationships, telling the truth early, and tying outcomes to dollars—not dashboards.He's also the author of Success Plan for Life, where he breaks down how the same principles used to protect multi-million-dollar enterprise accounts can be applied to career, wealth, love and long-term leverage.In this episode, Carl and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #281 Highlight Reel:**1. What it takes to be a top 1& CSM 2. Bringing CX & customer success into your future investments3. Where are things headed for CS in the next 1,000 days?Click here to learn more about Carl LenockerClick here to learn more about SplunkHuge thanks to Carl for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles TodayTweet us @cxchroniclesCheck out our Instagram @cxchroniclesClick here to checkout the CXC websiteEmail us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the Power Producers Podcast, David Carothers spoke with Lynn Hidy, founder of Up Your Tele Sales, LLC, about the evolution of sales and how inside sales is often undervalued compared to outside sales. With over 30 years of experience in the field, Lynn shared insights from her journey and her new book Mastering Inside Sales Leadership. They discussed key strategies for success in telesales, the importance of emotional intelligence, and how AI can enhance sales processes rather than replace the human touch. Lynn also emphasized how inside sales teams are just as valuable as their outside counterparts, especially when the right tools and strategies are leveraged to engage with clients effectively. Key points: Sales Evolution and the Role of Inside Sales Lynn explains how inside sales have evolved over the years, noting that although it may not have been the initial career goal for many, it has become an essential part of modern sales. Inside sales teams can drive significant revenue by making the sales process more efficient and scalable. Inside Sales vs. Outside Sales: Skill Set Differences Inside sales professionals need a different skill set than outside sales reps. Lynn and David discuss the challenges of transitioning from inside to outside sales and why success in one doesn't automatically translate to success in the other. Emotional intelligence and active listening are key to excelling in either role. Leveraging AI to Enhance Sales Lynn discusses the role of AI in the modern sales process, advising salespeople to leverage AI tools to gather insights and make better-informed decisions. While AI can help with data analysis and CRM management, it still requires the human touch to interpret and act on those insights effectively. The Power of Asking the Right Questions Lynn emphasizes the importance of asking the right questions to truly understand a prospect's needs. She highlights the value of not assuming anything and using AI as a tool to enhance question-asking, rather than relying solely on preconceived information. The Future of Sales: Combining Human Skills with Technology David and Lynn agree that while technology like AI can assist with research and provide valuable insights, it can never replace the need for human connection in sales. Understanding the client's unique challenges and engaging with them on a personal level will always be crucial for long-term success. Lynn's Success Strategies and Leadership in Inside Sales Throughout the episode, Lynn shared strategies she uses to successfully lead inside sales teams. From providing recognition to understanding the value inside sales brings to the table, she offers practical advice for managing and motivating inside sales teams effectively. Connect with: David Carothers LinkedIn Lynn Hidy LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp Killing Commercial Up Your Tele Sales, LLC Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes

In this episode, Chris Strom sits down with James Jackson, VP of Revenue Operations at Canva, to discuss how companies should approach sales compensation planning.James shares lessons from his experience leading RevOps and go-to-market strategy at companies like Microsoft, Cisco Meraki, DocuSign, Snowflake, and now Canva. The conversation covers how compensation plans should reflect company strategy, how different sales roles' comp plans should be structured, and how RevOps leaders can manage comp planning across sales, finance, and leadership.They also discuss common comp plan mistakes, when to make mid-year adjustments, and how to align incentives across account executives, BDRs, and customer success teams.If you work in RevOps, sales operations, or go-to-market leadership, this episode provides a practical look at how compensation planning works inside high-growth companies.Topics covered:How sales compensation should reflect company strategyStructuring comp plans for AEs, BDRs, and CSMsQuota design and attainment expectationsAligning sales, finance, and RevOps on comp planningWhat to do if you need to adjust comp plans mid-yearUsing SPIFFs vs. redesigning comp plansLessons from companies going through different growth velocitiesSubscribe for more conversations on revenue operations, go-to-market strategy, and scaling sales teams.

How do you go from fashion merchandising to the "cream of the crop" in Oncology sales? Marilu Restrepo, an Executive Sales Specialist in Hematology/Oncology, shares her raw, personal journey—from a Division I athlete to losing her cousin to breast cancer—and how that tragedy transformed into a high-stakes career helping cancer patients.Marilu's insights on "Selling with Passion," leveraging AI for pre-call planning, and overcoming rejection are essential listening.TOPICS:* Selling with Passion: Why your "Why" helps you overcome any clinical objection.* The Inside Sales Foundation: Developing the confidence to handle high-volume rejection.* The Oncology Shift: How to manage complex territories and collaborate with clinical teams.* AI Productivity: How Marilu uses ChatGPT to brainstorm probing questions and stay organized.CHAPTERS:00:00 – Meet Marilu Restrepo: From D1 Track to Executive Sales.02:15 – The Turning Point: How a family tragedy changed her career path.04:30 – Inside Sales 101: Why the "grind on the phone" is a lost art.06:55 – Overcoming Rejection: Applying to 40+ jobs and winning.09:20 – The "Fire" of the OR: Navigating high-intensity Cardiac Device sales.12:10 – Making the Leap: Breaking into Oncology and Prostate Cancer.15:00 – Working with the Team: Collaborating with MSLs and Nurse Educators.17:45 – The Modern Rep: Using AI & ChatGPT for elite pre-call planning.20:15 – Life Outside the Lab: Balance, Motherhood, and... the best Italian in Ohio?23:10 – Final Advice: Why your "Why" is your greatest sales tool.

Is inside sales broken? Or are we leading it the wrong way? In this episode of Sales Lead Dog, Chris sits down with Lynn Hidy, founder of UpYourTeleSales, LLC and author of Mastering Inside Sales Leadership, to unpack what is really happening inside modern sales teams. Lynn explains why inside sales leadership has not evolved fast enough, why many teams consistently miss quota, and why most companies still fail to properly train and support their salespeople. The conversation covers the shift from product talk to problem talk, why listening is the most overlooked skill in sales, and how AI is changing the pace of sales execution faster than most leaders realize. You will also hear practical strategies leaders can use immediately, including how to diagnose performance issues using the “can't, won't, don't know how” framework, and why assisted intelligence should increase value instead of replacing human connection. If you lead an inside sales team, manage quota-carrying reps, or want to improve sales performance in a fast changing environment, this episode offers practical and timely insight.

Hey CX Nation,In this CXWeekly Update episode #277 we walk through ideas, goals & CTAs the team at CXC has been focused on, not only internally but from the learnings we're being exposed to from clients & strategic partners on a regular basis. In this episode we walk through a few emerging trends around how AI is impacting the future of Sales, CX, Customer Success & Support + the future of work. Thanks to our friends at GoTo, Intercom & TriNet for supplying some amazing market reports that fuel this week's episodes. They collectively went out & interviewed & surveyed thousands of business leaders from across the world to see where they are in their AI foundation building efforts. Click here for GoTo Pulse of Work Report 2025Click here for Intercom Customer Service Transformation Report 2026Click here for Tri-Net State of Workplace Report 2025Don't worry we have a ton of amazing brand new guest interviews & episodes coming down the pipeline.We're also working on new forms & mediums of customer focused business content -- including my 2nd book "Make Happiness A Habit" that we are launching in the New Year. We've also been building a few new podcasts behind the scenes to take all that we've learned with CXCP & start finding other podcast areas ripe for more content. A big part of CXC's mission is to continue creating valuable customer & employee focused business leader content, including CXWeekly updates like this that are digestible, actionable & most importantly entertaining. The CXChronicles Podcast is approaching a huge milestone in the upcoming months that most podcasts will never achieve. We closing in on 300+ episodes of customer focused business content from incredible Founders & Executives from all over the world. CXC is partnered with several leading software & technology providers including Hubspot, Intercom, Freshworks, & several others who might be the difference in your CX/EX performance moving forward. We provide our clients with audits, assessments & scorecards and we provide custom CTAs centered around your content engine to drive CX/EX health, utilization & health performance for our partner solutions (Hubspot, Intercom, Freshworks), & on-demand managed services (partner led implementation, utilization performance & training for several of our partner solutions).If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of The Mentors Radio, Host Tom Loarie talks with Richard Harris, the global sales expert who trained the teams at SalesForce, Zoom and General Electric, founder and principal of The Harris Consultant Group, and author of bestseller “The Seller’s Journey: Your Guidebook to Closing More Deals with N.E.A.T. Selling”. You’ll learn why everyone is in sales, regardless of whether you are sharing ideas, influencing a corporate direction, an entrepreneur, a landscaper, have a career in selling products or services, or at home discussing an upcoming vacation with the family. In short, the Sellers Journey is not just for people with “sales” on their business card. The insights and wisdom discussed in this episode are gleaned not from perfection, but from imperfection—from first-hand experiences and challenges that ultimately led to years of award-winning sales achievements and award-winning sales training to help others—including teams from some of the Top companies in the world—achieve the same and better. Richard Harris has been named one of the “40 Most Inspiring Leaders in Sales Lead Management” by the Sales Lead Management Association (SLMA) and was included on the Datanyze Top 20 Inside Sales rockstar list, which is a list selected from Datanyze’s peers, partners, and mentors who have helped grow and shape the industry. As they put it: “A seasoned SaaS sales leader and inside sales trainer, Richard helps early stage and expansion stage startups build their sales infrastructure and train their sales teams to “get there faster.” He went on to found The Harris Consultant Group, which has helped transform hundreds of companies, teams and individuals who have worked with him or read his book. A passionate advocate for mental health awareness in sales, Harris balances his professional achievements with his role as a husband and father of two sons. His approach to sales leadership emphasizes both high performance and human-centric values, making him one of the most respected voices in modern sales transformation, as you’ll learn from this episode. LISTEN TO the radio broadcast live on iHeart Radio, or to “THE MENTORS RADIO” podcast any time, anywhere, on any podcast platform – subscribe here and don't miss an episode! SHOW NOTES: RICHARD HARRIS: BIO: https://theharrisconsultinggroup.com/about/ BOOK: The Seller’s Journey: Your Guidebook to Closing More Deals with N.E.A.T. Selling, by Richard Harris WEBSITE: https://theharrisconsultinggroup.com/

If your phone is ringing but your schedule isn't filling up, this episode is for you.Allan Draper sits down with Josh Zuniga, CEO of Vult Growth Systems and former record-setting door-to-door rep (1,500 accounts sold in a single year), to break down what's really holding pest control companies back from scaling their inside sales.They dive into:Why most companies lose deals before the tech ever leaves the shopThe #1 operational mistake that kills closing ratesHow urgency, availability, and leadership drive real growthAligning technician incentives with company revenue goalsSelling multi-year agreements and increasing contract valueTurning add-ons like mosquito, termite, and insulation into serious revenue driversJosh shares Vult's performance metrics, how they structure sales teams differently, and why growth only works when the entire organization is aligned; from CSR to technician.If you're serious about increasing revenue, tightening up your phone process, and building a sales engine that fuels long-term growth, this is a must-listen.

Do you need an ISA? When? How do you comp them? What if they want to be agents? What if they're overseas?Should your team follow scripts? How closely? Where are the non-negotiables and where do you find room to stay human?How do we uncover motivation and handle objections in a helpful way that improves client experience?Nikki Pais is here to address all that and more. She brings years of experience as an EA, ISA, and Director of Inside Sales, as well as years of experience coaching ISAs, agents, and team leaders across North America on better conversations, effective nurturing, and more closings.Watch or listen for Nikki's insights into:Why to apply what you learn without waiting, without tweaks, and without doubtsThe most common problem among the teams she's coaching: exceptions (plus when to turn an exception into a tier)The difference between coaching and training - and how to figure out what you needTop signs that you'd benefit from an ISAWho makes a great ISA (domestic vs international, aspiring real estate agents, current agents)How to comp ISAsManaging handoffs and the division of labor between agents and ISAsWhy to treat every new lead as a buyer (yes, even sellers)How to uncover motivation in a meaningful wayThe right way to use scriptsThe difference between objections and conditions - and how best to handle objectionsTaking notes vs relying on AI summariesFacing the challenge of sales skepticismLeveraging AI calls and texts for the right reasonsAt the end, learn about an inherited team, soaps you don't like, well-traveled boxes, and 50 audiobooks for 50 ideas to apply immediately.Other episodes you'll enjoy:→ More Deals from Your Database With (or Without) an ISA with Travis Halverson https://www.realestateteamos.com/episode/travis-halverson-deals-database-isa-inside-sales→ From ISA to Director of Opportunities with Lisa Ryan https://www.realestateteamos.com/episode/inside-sales-manager-isa-real-estate-opportunities-lisa-ryan→ How to Drive Per-Agent Productivity with Jonathan Campbell https://www.realestateteamos.com/episode/how-to-drive-per-agent-productivity-jonathan-campbellConnect with Nikki Pais:→ https://www.facebook.com/nikki.shanelle.pais→https://www.ezdials.com/shut-up-and-dialConnect with Real Estate Team OS→ https://www.realestateteamos.com→ https://linktr.ee/realestateteamos→ https://www.instagram.com/realestateteamos/

Lynn Hidy, founder of UpYourTeleSales.com, helps inside sales leaders build confident, high-performing virtual teams without losing their minds (or their humour). Known for her clarity, candour, and results-driven style, her book Mastering Inside Sales Leadership delivers practical strategies that actually work in today's inside sales world. Lynn Hidy Mastering Inside Sales Leadership Lynn Hidy identifies a core industry paradox: while inside sales has become a dominant force in global business, especially with the rise of virtual selling, it remains a neglected and often misunderstood discipline. She notes that the role is frequently treated as a transient starting point in a sales career rather than a strategic function, leading to teams that feel undervalued and lack structured support. There is a necessity for inside sales leaders to move from reactive fire-fighting to proactive, vision-driven leadership. The author contends that planning is often seen as a “luxury” or “fantasy” due to constant external changes, but it is precisely because of this volatility that a clear structure is essential. Hidy advocates for establishing a 12-month vision—the “picture on the puzzle box”—and then methodically working backwards to define quarterly, weekly, and daily priorities. The author criticises metrics-driven cultures that track “everything” but value nothing, advocating instead for key performance indicators centred on genuine “customer connection” as the foundation for revenue. True leadership, she suggests, involves allowing room for mistakes and conducting constructive debriefs rather than blame-oriented reprimands. Run time – 00:49:10 mins. Links for Subhanjan  subhanjan@pitch.link  https://www.linkedin.com/in/subhanjansarkar

Send us a textMarketing predictions are everywhere—but most don't help sell tickets. In Episode 146, Jeremy Neisser shares 13 practical marketing predictions for 2026, filtered through one question: does this sell more tickets, or is it busy work? This episode focuses on controlling the buying moment, personalization, signal-based marketing, and why the revenue loop replaces the funnel.Key Topics CoveredPersonalization as a ticket-sales differentiatorCreative as the new media buyerSignals over pixels (Buyer data)Saves, comments, & DMs as buying intentZero-click checkout & social sellingData reclamation from marketplacesFirst-click ownership as a revenue KPIWarm audiences vs. cold acquisitionChapters00:00 Introduction 01:08 Personalization 04:31 Creative as Media Buyer 06:51 Signals Over Pixels 10:34 DMs as Soft Leads 12:56 Zero-Click Checkout 15:15 Social Selling 18:04 Data Reclamation 19:58 First-Click Ownership 21:26 Warm vs Cold 23:49 Per Persona Campaigns 25:10 Marketing as Inside Sales 26:35 Revenue LoopSupporting Linkshttps://www.jonloomer.com/meta-advertising-changes-2025/ https://www.jonloomer.com/understand-meta-advertising-8-episodes/ https://www.jonloomer.com/interactions-post-engagement/ https://www.emarketer.com/content/social-commerce-2024 https://www.insiderintelligence.com/insights/social-commerce/ https://www.brightedge.com/resources/webinars/owning-the-first-click https://www.thinkwithgoogle.com/marketing-strategies/search/brand-vs-non-brand-search/ https://www.grandviewresearch.com/industry-analysis/secondary-ticket-market https://baymard.com/lists/cart-abandonment-rate https://baymard.com/blog/checkout-usability https://www.wordstream.com/blog/ws/2015/03/02/retargeting https://www.hubspot.com/marketing-statistics https://www.facebook.com/business/help/146787991656572?id=561906377587030 https://hbr.org/2016/07/ending-the-war-between-sales-and-marketing https://www.forrester.com/blogs/b2c-marketing-and-sales-alignment/ https://www.meta.com/business/help/1438417719786914 Sports Marketing Machine on LinkedInSports Marketing Machine on InstagramBook a call with Jeremy from Sports Marketing Machine

Hey CX Nation,In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. Enterpret provides custom AI to transform how you understand customers – from feedback chaos into clear, confident action. Harness superintelligence that feels like intuition, so your product and CX leaders never miss a signal.The Enterpret platform supercharges teams via advanced LLMs to help brands like Notion, The Farmer's Dog, and Perplexity build better products and experiences.In this episode, Varun and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #273 Highlight Reel:**1. On a mission to connect product leaders with their customers2. Pioneering customer intelligence with AI 3. Understand your customers wants & needs 4. Creating actionable reporting to lift your CX & EX 5. VOC support to help grow your business Click here to learn more about Varun SharmaClick here to learn more about EnterpretHuge thanks to Varun for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Hey CX Nation,In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on.Full candor, we're in a full blown sales sprint to the end of the year to close 2025 with a bang & tee up the best year yet in 2026.We're also working on a ton of new customer focused business content -- including my 2nd book "Make Happiness A Habit" that we are launching in the New Year. Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks.Part of our goal at CXC is to create some of the best customer focused business leader content, including short episodes like these CXWeekly updates that are digestible, actionable & most importantly entertaining for all of you.Huge thanks for all of you who helped to celebrate our 5 year anniversary of building CXChronicles, it's been a hell of a journey. Approaching 300+ episodes of customer focused business contentWorked with 150+ companies across the world helping make customer & employee happiness a habitPartnered with biggest players in software & technology including Salesforce, Hubspot, Intercom, Zendesk, & Freshworks.Launched CXC Healthzone Intelligence Platform, go see how your company's CX stacks up the rest. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Hey CX Nation,In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA. Cloud Trailz offers their customers Saleforce help without all of the hassle by providing professional, expert users that come with the playbooks required to achieve utilization & success with the world's largest CRM. In this episode, Marcus and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #271 Highlight Reel:**1. Salesforce utilization management in today's world  2. Why you might be over-building your CRM 3. Implementing tech changes within an organization  4. Building playbooks to guide your team & create consistency  5. Leveraging 360 feedback to build high-performing teams Click here to learn more about Marcus Smith Click here to learn more about Cloud TrailzHuge thanks to Marcus for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Raya Chisesi is a sales expert, author, and speaker who helps remote sales professionals build authentic connections and succeed through voice-first communication. She is the author of Inside Voice and brings a unique blend of practical experience and academic insight to empower sellers to lead with clarity, empathy, and confidence in today's virtual landscape.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Raya Chisesi, author of Inside Voice and Campaign Marketing Manager at Savvas Learning Company. Raya shares her insights on the power of authentic communication in inside and remote sales, exploring how to build genuine trust in a digital environment.The discussion highlights practical strategies for uniting inside and outside sales teams, amplifying the often-overlooked voices of inside sales professionals, and bringing contagious energy and passion to every customer interaction. Together, they explore how authenticity, collaboration, and enthusiasm can transform sales relationships and elevate both performance and company culture. KEY TAKEAWAYSPassion and authenticity are essential in sales—customers can sense your energy and excitement.Building trust and genuine relationships—virtually or in person—is at the heart of successful selling.Inside sales professionals have unique perspectives that drive company growth and customer alignment.Collaboration between inside and outside sales teams fosters unity, innovation, and success.Celebrating both small and big wins helps sustain motivation, engagement, and positivity.HIGHLIGHT QUOTESWhen you're passionate about it, it comes across in your voice, in your tone, in your words.The energy you bring to the room—virtually or in person—makes all the difference.Inside sales, lift up your voice. You have so much to share about what customers are really looking for based on your experience.If you are happy and excited about what you, your company, and your coworkers are doing, it will show.

Check out the TIES Sales Showdown at www.tx.ag/TIESVisit The Sales Lab at https://thesaleslab.org and check out all our guests' recommended readings at https://thesaleslab.org/reading-listTo listen to The Sales Lab Podcast on your favorite apps, visit https://thesaleslab.simplecast.com/ and select your preferred method of listening.Connect with us on Facebook at https://www.facebook.com/saleslabpodcastConnect with us on Linkedin at https://www.linkedin.com/company/thesaleslabSubscribe to The Sales Lab channel on YouTube at  https://www.youtube.com/channel/UCp703YWbD3-KO73NXUTBI-Q 

This week, we're talking about what really moves the needle in inside sales. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Hey CX Nation,In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA. UJET is a next-generation cloud contact center platform that leverages AI to modernize the customer experience. The UJet.CX platform & services embed intelligent automation at every touchpoint, empowering agents, optimizing customer journeys, and transforming operations into real-time insight engines.In this episode, Michele and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Michele & her team think through on a daily basis to build world class customer experiences.**Episode #267 Highlight Reel:**1. Human-centric approach to CX & growing your business 2. Power of people over technology & building your vision 3. Slow is smooth & smooth is fast 4. Importance of constant feedback from customers, employees & builders 5. Taking action on the right bits of customer feedback Click here to learn more about Michele ShaneClick here to learn more about UJet.CXHuge thanks to Michele for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & contact center space into the future. For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Be one of our Pioneer users of the recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Hey CX Nation,In this week's episode of The CXChronicles Podcast #264, we welcomed Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks based in San Mateo, CA. Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Their enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Their people-first approach to AI eliminates friction, making employees more effective and organizations more productive.Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.In this episode, Mika and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that her team at Freshworks think through on a daily basis to build world class customer experiences.**Episode #264 Highlight Reel:**1. The power of reflection & attention to the customer journey you're building 2. Enhancing customer experience through employee engagement  3. Building your playbook on tech-stack efficiency and utilization 4. Breaking down silos to build world-class customer & employee experiences 5. Investing in "Voice of Customer" (VOC) & "Voice of Employee" (VOE) Click here to learn more about Mika YamamotoClick here to learn more about FreshworksHuge thanks to Mika for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.For our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of the "CX Nation". You know what would be even better?Go tell one of your friends or teammates about CXC's custom content,  strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of nearly 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's best CX-driven companies? We recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building the pillars upon an AI-powered foundation for the future. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

On today's show, our guest is Dave Coffee. Dave is the Inside Sales lead at Zero-Leak, a company of EPCO. EPCO is a leading manufacturer of products for the fluid power and diesel engine industries, as well as supplying other product lines to the marine industry. Today, we've invited Dave into our forum to talk about how leak-free sealing solutions are supporting the growing shift toward electrification, particularly in high-stakes applications like automotive systems, hydrogen fuel cells, and nuclear energy. We'll explore how innovations in plug design are helping fluid power remain a critical part of even the most advanced and clean-energy technologies. Connect with the host, Eric Lanke, at elanke@nfpa.com or on LinkedIn at the National Fluid Power Association. Connect with Dave: dave@zeroleak.com. https://www.zeroleak.com/ 

Wouldn't it be great if your reactive people could make some out-bound proactive calls?  That's the situation a listeners described in a Q&A from a sales leader.  My response may surprise you.  *********************************************************************       Dave Kahle's goal is to provide sales leaders and small businesspeople with practical actionable ideas that can make an immediate impact on your sales performance.          Dave is a B2B sales expert, and a Christian Business thought leader.  He has authored 13 books, presented in 47 states and 11 countries and worked with over 500 sales organizations.  In these ten-minute podcasts, his unique blend of out-of-the-box thinking and practical insights will challenge and enable you to sell better, lead better and live better.        Subscribe to these ten-minute helpings of out-of-the-box inspiration, education and motivation. Subscribe to Dave's Newsletters Check out the website

In this episode of the Power Producers Podcast, David Carothers welcomes Jacob Hicks, a sales coach with an eclectic background in various industries, including retail, real estate, and optical sales. Jacob shares his insights on the evolution of sales and the importance of systems, follow-up, and understanding of your ideal client profile. David and Jacob explore Jacob's journey from selling suits to coaching salespeople, touching on the principles that drive success in sales across industries. The conversation delves into effective sales strategies, the importance of follow-up, and how mindset plays a crucial role in achieving sales success. Key Highlights: Jacob's Sales Journey: From Suits to CoachingJacob discusses his sales experience, starting from selling suits in retail to his work in real estate and the optical industry. He shares the unique lessons he's learned along the way, including his entrepreneurial beginnings selling Osage Oranges and potholders door-to-door. The Power of Follow-Up Both David and Jacob agree that follow-up is one of the most crucial yet often overlooked aspects of sales. Jacob emphasizes the importance of having a solid system in place for follow-up, whether automated or personalized, to stay in front of prospects and clients consistently. Avoiding the Trap of "Just Enough"Jacob recalls a pivotal moment in his career when a mentor told him that the insurance industry was full of "C players." This insight pushed him to elevate his own standards and always compete against top-tier professionals. He encourages listeners to focus on creating a system for success and sticking to it. Understanding Your Ideal Client Jacob and David dive into the concept of an ideal client profile. Jacob talks about how focusing on the right clients can prevent wasted time and energy on deals that are unlikely to succeed. He stresses that saying “no” to distractions and focusing on high-quality prospects is a game-changer. Sales Mindset and Belief The duo explores the role of self-belief in sales. Jacob shares how overcoming limiting beliefs can significantly increase one's potential in sales, with a special focus on setting higher goals and pushing past comfort zones to achieve greater success. Investing in Yourself: The Key to GrowthJacob discusses how investing in personal growth, whether through coaching, training, or networking, has played a significant role in his success. He encourages listeners to prioritize their own development to reap higher returns and better performance. The Transition from Inside Sales to Outside Sales Jacob reflects on his transition from inside sales (selling suits) to outside sales (in the optical industry), highlighting the key differences and skills that apply across both settings, including the importance of showing up, asking the right questions, and building rapport. Connect with: Visit Websites:  

In this episode, John and Jack discuss strategies for maintaining profitability during slower business periods, including effective discounting, optimizing inside sales, and the importance of proactive planning. Shout Out to FieldPulseFieldPulse is a really awesome Field Service Management platform that helps you save hours every week and keep operations running smoothly. If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters, FieldPulse is a game-changer. Book your demo todaySPECIAL THANKS TO HATCHBook more leads with the power of Hatch.Hatch has been an incredible partner in our outbound journey. Since starting with them, we've ramped up with powerful automations that keep every lead engaged and every invoice followed up. Hatch's AI Agents, ready to handle follow-ups, reminders, email blasts, have saved us hours.Learn More HereContact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

Jay Worth started working in the Green Industry in college to earn money between semesters. He started mowing lawns for a landscaping company and then moved to a full-service landscaper. While attending University in Florida, he alsoworked on a palm tree farm and fell in love with the trees.  During the Great Recession in 2009, he was recruited to sell lawn care door-to-door. Having no other job options, he took the offer. This was the beginning of his full-time career in the Green Industry. After several years he took a break to work in media sales before returning to the Green Industry. Eventually, he landed at a full-service landscaping company doing Inside Sales for their lawn care and pest control programs. Jay gotpromoted to run all the marketing and grew his single Inside Sales position into an entire team of people. While working there, he spent every chance he got outside with the Tree Care team. He met them on job sites, talked to them at the shop, and even spent time in the field during ISA Arbor Day of Service events.  He eventually connected with SingleOps, a software he'd used while working at one of the landscaping companies. He found it to be the best option for Tree Care and full-service Landscaping companies. So, when they wanted someone to create resources for business owners, he found it was an easy product to get behind. Jay is passionate about best practices for healthy plants, sustainability, and being thoughtful stewards of the environment. He is also especially keen to help business owners and managers become more effective and efficient in their business practices. Jay sees no reason those two cannot coexist.

In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with Josh Zuniga to discuss Vult, his game-changing inside sales solution for pest control companies. From selling 1,500 door-to-door accounts in a single season to launching a scalable, high-performance sales engine, Josh shares his vision for helping pest control businesses grow faster and more efficiently, without the high costs and challenges of door-to-door marketing. Learn how Vult leverages elite sales talent, maximizes lead conversion, and removes growth bottlenecks for pest control operators ready to scale. If you're looking for a cost-effective alternative to door-to-door sales with commission-based pricing and multi-year agreements, this episode is a must-listen. Tune in to discover how Volt can help you scale smarter, close more deals, and take your business to the next level.

I sat down with Glenn Sandifer, who went from being a self-proclaimed "introverted only child" to a corporate leader with some fascinating stops along the way – including a stint at Samsung back when they were the "Dynex of their day" (his words, and if you're too young to get that reference, count yourself lucky). We dove into how growing up ping-ponging between family members and entertaining himself with video games and comics inadvertently prepared him for leadership. Glenn had me chuckling with his story of becoming a tech expert by practically living in libraries, learning the difference between plasma and LCD displays when most of us were just hoping our TVs would turn on. But what really got me was his take on modern masculinity and leadership – turns out there's a world of difference between being a manager who just keeps the ship afloat and a leader who actually steers it somewhere worthwhile. His insights on male friendship and community hit especially hard in our age of LinkedIn connections but real-world disconnection. Between his corporate wisdom and spiritual groundedness, Glenn makes a compelling case for measuring success not by the size of your PowerPoint deck (he's down to two slides now), but by how many people you help climb the ladder with you.About Glenn: Founder Glenn Sandifer has the current privilege of leading the world class Inside Sales and Client Sucess group at the second largest Global Security provider.  His strategic leadership and client-centric approach, lead to consistent conversion of inbound and outbound contacts, envied by the competition.  Glenn provides strategic support within the Global Marketing Team with a heavy focus on North American Markets. Whether it is supporting the Sales Operations components of the business or providing support to the Operations group, Glenn ensures value for the organization stays top of mind.  In 2018, Glenn Founded Glenn Sandifer Consulting with the aim of supporting SME and Local Enterprise Organizations in their efforts around Demand Generation, Lead Qualification, Lead Nurture and Client Success practices. Most clients were in the Home Service Verticals and enjoyed unprecedented growth during this time.  He is currenlty a member of Emblaze (formerly AA-ISP)  Wilson County and Nashville Black Chambers of Commerce. Glenn is also a proud member of the Gamma Phi Chapter of Omega Psi Phi Fraternity, Inc. Glenn is from Indiana, but currently resides in Nashville, Tennessee with his wife and two children. WebsiteLinkedInFaceBookInstagram

Jonathan Campbell leads the #1 real estate team in Pennsylvania. The 20 agents on the team each close 45-50 units per year. Together, they more than tripled the units and nearly doubled the volume of the second-ranked team.What are the keys to this success? How does the team sustain such high per-agent productivity?  After appearing as one of four contributors to Episode 50, Jonathan welcomes us into his business model, strategies, and philosophies in this full-length conversation.Watch or listen to Episode 55 with Jonathan for insights into:- Why agents are more likely to run profitable businesses when they're on a profitable team- Why profit is misunderstood and how to create more clarity around it- His path from team agent to solo agent to sales manager to team owner- The team leader's job: create more opportunity- The benefits of his team size and business model- What agents do (and don't do) every day- Details of the relationship between ISAs and agents- The process for high-quality appointment sets and handoffs- Tips for higher conversion and higher ROI on lead sources- Running the business on EES rather than EOS- Increasing agent accountability and ownership- Why he prefers to run and own a team rather than a brokerage or teamerage- The two things he's focused on in 2025 - new construction and cash offersAt the end, get tips for creating better conference experiences, having more conversations (with less judgment), coaching youth soccer, canceling and adding streaming subscriptions, and being around more people.Jonathan Campbell:- https://www.instagram.com/jsooup/- https://www.instagram.com/joncampbellteam- https://www.facebook.com/jsoupamanc- https://jcteam.com/Real Estate Team OS:- https://www.realestateteamos.com- https://linktr.ee/realestateteamos- https://www.instagram.com/realestateteamos/

Imagine a team member whose entire focus is connecting with potential clients, uncovering their deepest motivations, and converting conversations into business opportunities—all while you focus on closing deals. That's the power of an Inside Sales Agent (ISA), and today we're unlocking the secrets behind this game-changing role.Our guest, Anna Krueger, is a true master in the art of ISA hiring, training, and performance. Having trained over 2,000 ISAs, Anna has honed a step-by-step system to help real estate teams find the right talent, prepare them for success, and drive extraordinary results. Whether you're thinking about hiring your first ISA or curious about how this role fits into the future of real estate, you're about to get a masterclass in how an ISA can get your goals achieved faster.Anna shares her transformative journey from high school teacher to ISA expert, and dives deep into the frameworks, strategies, and mindsets that separate high-performing ISAs from the rest. From recruiting tips to conversational tools, this episode is packed with actionable insights that will change the way you approach your business.Resources:Learn more about Anna's work at sparkingprogress.comRead Shift: How Top Real Estate Agents Tackle Tough TimesListen to Episode 25. Ben Kinney's Three Real Estate Success PrinciplesOrder the Millionaire Real Estate Agent Playbook | Volume 2Connect with Jason:LinkedinProduced by NOVAThis podcast is for general informational purposes only. The guest's views, thoughts, and opinions represent those of the guest and not KWRI and its affiliates and should not be construed as financial, economic, legal, tax, or other advice. This podcast is provided without any warranty, or guarantee of its accuracy, completeness, timeliness, or results from using the information.WARNING! You must comply with the TCPA and any other federal, state or local laws, including for B2B calls and texts. Never call or text a number on any Do Not Call list, and do not use an autodialer or artificial voice or prerecorded messages without proper consent. Contact your attorney to ensure your compliance.Advertising Inquiries: https://redcircle.com/brands

In this episode, Avanish and Jim discuss:Jim's 46-year journey from IBM to Salesforce, including his role in scaling Salesforce from $22M to $5B in revenueHow customer demands, particularly from companies like Cisco and Merrill Lynch, shaped Salesforce's platform strategyThe strategic decision to separate the application layer from the platformCreating a successful customer success organization to drive adoption and showcase customer storiesThe evolution of Salesforce's partner strategy and metrics for measuring ecosystem successHow the "tactics dictate strategy" philosophy helped Salesforce respond to market needsAbout Our GuestJim Steele is the President of Global Strategic Customers and Partners at Salesforce. Previously, Jim served as Salesforce's President of Worldwide Sales and Chief Customer Officer for over 12 years, from 2002 through 2014 where he led the growth of the company from $22 million to more than $5 billion in revenue. Jim rejoined Salesforce in 2020 as President of Global Strategic Sales with his primary focus to bring the full power of Salesforce to its largest and most strategic customers. Most recently, Jim has also assumed responsibility for Salesforce's Alliances & Channels organization, the Emerging Business operating unit, and Private Equity practice. Previously Jim served as Chief Revenue Officer and President of Yext, President and Chief Revenue Officer of InsideSales.com and President of Worldwide Sales at Ariba. Jim started his career at IBM where he spent over 22 years in executive leadership and senior sales roles including VP and GM of Sales in Asia, based in Tokyo.About our HostAvanish Sahai is a Tidemark Fellow and has served as a Board Member of Hubspot since April 2018 and of Birdie.ai since April 2022. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the AppExchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.About TidemarkTidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.LinksFollow our guests, Jim SteeleFollow our host, Avanish SahaiLearn more about Tidemark

Welcome to the Data Security Decoded podcast, brought to you by Rubrik Zero Labs. In each episode, we discuss cybersecurity with thought leaders and industry experts, and gain their insights on trends, themes, and how they see data security evolving. This is a must-listen for security and IT leaders looking to better understand trends shaping data security and how they can achieve cyber resilience. In this episode, our host, Ghazal Asif, Global VP of Channels, Alliances, and Inside Sales at Rubrik, is joined by Kris Lovejoy, Global Security and Resilience Practice Leader at Kyndryl. Together, they discuss Kris's transformative perspective on regulatory readiness for global organizations navigating new compliance frameworks and building diverse and resilient organizations.

Jess Moore, Inside Sales for our wonderful Trusted Partner, HaystackID, sits down with Kaylee & Mary to talk about her journey to eDiscovery, what attracted her to HaystackID, how she approached her role as a new administrative assistant to grow into creating a Customer Success initiative and role. We talked about some standout moments and Jess' approach to meetings at Houston's renown Women in eDiscovery chapter, and ended with one of the most shocking fun facts we've heard: shark diving!

This week we chat to Glenn Sandifer.  Glenn has the current privilege of leading the world class Inside Sales and Client Sucess group at the second largest Global Security provider.  Glenn provides strategic support within the Global Marketing Team with a heavy focus on North American Markets. Whether it is supporting the Sales Operations components of the business or providing support to the Operations group, Glenn ensures value for the organization stays top of mind.   Tune in now!

How do you boost your business with AI?In this episode, we chat with Sebastian from Rilla about how AI is shaking up the home improvement industry. Rilla's virtual ride-along software helps sales and service teams get better by recording and analyzing conversations using AI. Sebastian shares tips on how to best use Rilla in your business, including success stories and practical advice for getting quick returns. Find out why now is an exciting time to be in the trades with AI changing everything from customer chats to managing projects. Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

“Life is the teacher, love is the medicine, and you have to start with loving yourself” – Dr. Ray Doktor. Today, my guest and I are discussing his book, How To Get Great Dating Outcomes in a Modern World?  New Year, so is this your year for love?   YouTube: https://youtu.be/Lqa92WSFQDc   About Glenn Sandifer:  Glenn has 20 years of experience in regional and national field sales and marketing roles. Glenn has the privilege of leading a world-class Inside Sales and Client Success group within the Security Industry. Glenn is focused on developing inside sales and customer success teams and deploying an outbound contact strategy.    Glenn also founded Glenn Sandifer Consulting, which aims to aid smaller security dealers in developing winning programs and plans for predictable revenue and long-term success.    How to Get In Touch with Glenn Sandifer: Website:  https://www.glennsandifer.com/ Email:  info@glennsandifer.com Gift:  https://www.tmgbookseries.com/product-page/part-1-chapter-2  (PROMO CODE - CONNIE all caps) Podcast from 11/19/24:  https://podcasts.apple.com/us/podcast/enlightenment-of-change/id1313299091?i=1000677439884    Stalk me online! LinkTree: https://linktr.ee/conniewhitman   Subscribe to the Enlightenment of Change podcast on your favorite podcast streaming service or YouTube.  New episodes are posted every week. Listen to Connie dive into new sales and business topics or problems you may have.  

Join John and Jack as they break down the do's and don'ts of strategic pricing and why gross profit matters more than gross margin. They'll also chat about handling discounts, boosting inside sales, and training your team to hit those numbers. Plus, hear about their crazy year-over-year growth and their open book management style. Tune in for some real talk on making your service business thrive!Wilson Companies just wrapped up the year in the low $20M range, and they couldn't be more pumped. Most of the industry didn't see the same level of success this year, so it's an incredible achievement.When you think about who helped make it happen, Service Scalers is right at the top of the list. Wilson has been working with them for a couple of years now, and they've delivered best-in-class SEO, PPC, and dominated LSA and GMB marketing for the company. Service Scalers has been a critical partner in driving Wilson's impressive 46% year-over-year growth.Looking ahead to next year, Wilson is aiming for the low $30M range. Service Scalers will remain one of their most strategic partners, helping them stay ahead of AI trends, keeping their SEO sharp, and ensuring they stay at the top—exactly where they want to be.Huge thanks to Sam and his team at Service Scalers. If you're looking to level up, check out ServiceScalers.com. They're absolute killers in their space, and Wilson is grateful for the partnership.Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

In this live Q&A session, we dive into some of the most pressing topics for home service business owners. From crafting competitive compensation packages and building impactful training programs to exploring how AI can transform call center operations.We also discuss strategies for managing seasoned teams, creating scalable HVAC business models, and attracting top talent with strong benefits. Plus, we touch on simplifying processes to pave the way for smoother growth.For more in-depth discussions, tune in to our exclusive FB group and don't miss out on future live sessions.HUGE SHOUT OUT:In a year where many in the industry faced challenges, we're thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers.For the past couple of years, Sam Preston and his team have been invaluable partners, helping us achieve:✅ Best-in-class SEO✅ Top-tier PPC campaigns✅ Dominance in LSA and GMB marketingBecause of their support, we're celebrating 46% year-over-year growth—a milestone we're incredibly proud of. As we set our sights on the low 30s for next year, we know Service Scalers will continue to be a strategic partner, keeping us ahead of AI trends, optimizing our SEO, and helping us stay at the top where we belong.If you're in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com. Sam and his team are nothing short of killers.Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

Send us a textStruggling to keep up with the demands of modern legal work? Imagine a cloud platform that boosts productivity and simplifies your workflow. This week, I'm joined by Kaden Smith, Director of Inside Sales for EMEA at NetDocuments, the number one trusted cloud platform for legal professionals. Kaden dives into the future of document automation, the biggest challenges in adopting tech and what it takes to transform your practice with the right tools. If you want to stay ahead in the ever evolving legal tech world, don't miss this episode, go give it a listen now!So why should you be listening in? You can hear Rob and Kaden discussing:- Evolution of Legal Practices- AI's Impact on Legal Work- NetDocuments' Roles and Duties- The Shift Towards Cloud-Based Solutions- The Future of Legal Tech with AIConnect with Kaden hereSupport the show

What do you think of when you hear the word "sales"? If you're one of the many people who think it's all about pushy tactics and empty pitches, think again. In this episode, I'm joined by Dawn Grooters, founder of Broken Vessel Sales Solutions, who's here to break down how inside sales can help you recapture lost dollars and transform your sales strategy—without the stigma that often gets associated with selling. Resources:  Dawn Grooters: Website | Instagram Join The Boutique Hub Community  Ashley Alderson: Instagram  The Boutique Hub: Website | Facebook | Instagram | Pinterest | TikTok | YouTube 

Guest: Glenn Sandifer   Guest Bio:  Glenn has 20 years of experience in Regional and National Field Sales and Marketing roles. He has worked on product launches within Quick Service, Consumer Electronics, Home Theater, Mobile, and Telecommunications Industries. Currently, Glenn has the privilege of leading a world class Inside Sales and Client Success group within the Security Industry. Glenn is focused on the development of both inside sales and customer success teams, deploying an outbound contact strategy. His efforts lead to a consistent lead conversation. Glenn also provides strategic support with digital and affiliate marketing strategies, migrating a new CRM, and incorporating new onboarding and talent retention policies. Glenn also founded Glenn Sandifer Consulting, which has the aim of aiding smaller security dealers in developing winning programs and plans for predictable revenue and long-term success. Glenn serves as Vice President in the AA-ISP Tennessee Chapter, a Member of the Greater Nashville Chamber of Commerce, and Nashville Black Chamber of Commerce and a member of the Gamma Phi Chapter of Omega Psi Phi Fraternity, Inc. Glenn is from Indiana, but currently resides in Nashville, Tennessee with his wife and two children.    Key Points: Outbound Sales Strategy: ·       Securitas stands out from competitors by implementing 15 different outbound sales strategies, focusing on building long-term relationships and pipeline growth. ·       Sales reps are required to make a minimum of 50 outbound calls and send 50–100 personalized emails daily. ·       There's a strong emphasis on data, tracking inbound leads and conversions, and continuously improving sales processes.   Change Management and Team Integration: ·       Glenn emphasizes that managing change is difficult, especially when integrating teams from different companies. ·       He recommends leading by example, staying hands-on, and getting involved with both sales and operational teams to break down silos.   Advice for Sales Leaders: ·       Leaders should "manage up" by encouraging their teams to provide insights and challenges from the frontlines to improve decision-making. ·       For handling sales teams, it's crucial to focus on core priorities and overcome the fear of change or new processes. ·       Leading by example and consistently repeating key messages can help reinforce the desired behaviors in the team.   Hiring for Sales Positions: ·       Glenn looks for three key traits in candidates: grit, coachability, and adaptability. ·       Grit ensures perseverance in detailed sales tasks, coachability helps integrate new employees into the company's culture, and adaptability is needed for fast-paced, shifting sales environments.   Managing Sales Team: ·       Glenn highlights the challenge of managing expectations and ensuring that team members stay focused on high-priority tasks. ·       He faced resistance when trying to shift from a customer service-oriented role to a more pipeline-driven, project-based model, but his leadership and persistence helped his team adapt.   Leadership Philosophy: ·       Glenn believes that as a leader, it's important to challenge the team to push beyond their comfort zone and achieve their full potential while understanding their individual motivations and pain points.       About Salesology®: Conversations with Sales Leaders Download your free gift, The Salesology® Vault. The vault is packed full of free gifts from sales leaders, sales experts, marketing gurus and revenue generation experts.  Download your free gift, 81 Tools to Grow Your Sales & Your Business Faster, More Easily & More Profitably. Save hours of work tracking down the right prospecting and sales resources and/or digital tools that every business owner and salesperson needs. If you are a business owner or sales manager with an underperforming sales team, let's talk. Click here to schedule a time. Please, subscribe to Salesology®: Conversations with Sales Leaders so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated! To learn more about our previous guests, listen to past episodes, and get to know your host, go to https://podcast.gosalesology.com/ and connect on LinkedIn and follow us on Facebook and Twitter and check out our website at  http://www.gosalesology.

“Every morning in Africa, a gazelle wakes up. It knows it must outrun the fastest lion, or it will be killed. Every morning in Africa, a lion wakes up. It knows it must run faster than the slowest gazelle, or it will starve. It doesn't matter whether you're the lion or a gazelle – when the sun comes up, you'd better be running.” – Christopher McDougall. Holy smokes, I love this quote.  Every day is a new beginning, so whatever happened yesterday (good or bad), put it aside because today is a new day to create and generate new opportunities, sales, and wins.  Even if yesterday was a great day, today is not the time to rest on your laurels.  No one remembers what you did in the past, so please show up and be ready for today and the future.  You hold the power in your hand. Are you prepared to continue to adapt and shift no matter what happens in your industry?    YouTube Link: https://youtu.be/yLIao7apM_E   About Glenn Sandifer:  Glenn has 20 years of experience in regional and national field sales and marketing roles. Currently, Glenn has the privilege of leading a world-class Inside Sales and Client Success group within the Security Industry. Glenn is focused on developing inside sales and customer success teams and deploying an outbound contact strategy. Glenn also founded Glenn Sandifer Consulting, which aims to aid smaller security dealers in developing winning programs and plans for predictable revenue and long-term success.  Glenn is from Indiana and resides in Nashville, Tennessee, with his wife and two children. How to Get In Touch with Glenn Sandifer: Website:  https://www.glennsandifer.com/ Email:  info@glennsandifer.com   Stalk me online! LinkTree: https://linktr.ee/conniewhitman   Subscribe to the Enlightenment of Change podcast on your favorite podcast streaming service or YouTube.  New episodes are posted every week. Listen to Connie dive into new sales and business topics or problems you may have. 

In this episode of Life and Listings, Jennifer Staats sits down with Nikki Pais, an expert in real estate lead generation and conversion. Nikki shares actionable insights on how real estate professionals can maximize their databases, find hidden opportunities, and make meaningful connections with leads. Listeners will learn how to use CRM tools effectively, engage leads with personalized follow-ups, and apply low-pressure conversational techniques to boost conversion rates. This episode is packed with practical tips and fresh strategies for brokers, agents, and team leaders looking to enhance their sales approach. Real estate professionals will gain valuable strategies to engage potential clients and make the most of their CRM data. Nikki and Jennifer break down the essentials of lead engagement, accountability practices, and the importance of personal touches that make clients feel valued.   "By taking just a moment to be human—to ask, 'How are you?'—you open the door to understanding what your lead actually needs. That one little question can turn a conversation from a sales pitch into a genuine connection."   Five Key Takeaways Leverage CRM Filters: Utilize "last visit" and "last communication" filters to identify active leads and avoid missing out on engaged prospects. Prioritize Engaged Leads: Focus on responding to leads who have reached out rather than constantly chasing new ones. Ask Meaningful Questions: Start conversations with open-ended, human-centered questions to build rapport and gain trust. Use Personal Touches in Follow-Up: Integrate details like clients' pets into follow-ups to create memorable interactions. Implement Tracking Pixels: Track website visits to capture critical engagement data and develop timely, targeted follow-up strategies.   About  Nikki Pais: Nikki Pais is a powerhouse in real estate, with a strong background in lead generation and Inside Sales. She coaches agents, ISAs, and CEOs nationwide with DCM, delivering strategies to eliminate the gap between obtaining a lead, and getting it to the closing table. Nikki's expertise and passion for language and training make her a trusted advisor and a dynamic force in the industry.   Connect with Nikki: Facebook: https://www.facebook.com/profile.php?id=100000771644238 Connect with Jennifer Staats: Website: staatssolutions.com Staats Solution Instagram: https://www.instagram.com/staatssolutions/ Jennifer Staats Instagram: https://www.instagram.com/jennifertherealtor LinkedIn: https://www.linkedin.com/company/staatssolutions/

Jim Steele, President, Global Strategic Customers & PartnersJim has over 40 years as an accomplished business leader with a strong track record of success in building and leading global sales teams.Jim served as Salesforce's President of Worldwide Sales and Chief Customer Officer for over 12 years, from 2002 through 2014 where he led the growth of the company from $22 million to more than $5 billion in revenue. Jim rejoined Salesforce in 2020 as President of Global Strategic Sales with his primary focus to bring the full power of Salesforce to its largest and most strategic customers. Most recently, Jim has also assumed responsibility for Salesforce's Alliances & Channels organization, the Emerging Business operating unit, and Private Equity practice.Previously Jim served as Chief Revenue Officer and President of Yext, President and Chief Revenue Officer of InsideSales.com and President of Worldwide Sales at Ariba.Jim started his career at IBM where he spent over 22 years in executive leadership and senior sales roles including VP and GM of Sales in Asia, based in Tokyo.Jim holds a B.S. in Civil Engineering from Bucknell University. He lives with his wife Amy and children on a ranch near Park City, Utah.Key Takeaways - Effective leadership involves actively listening to team members and customers. Jim emphasizes the principle of "Listen, Validate, Inspire" - Successful leaders, like Marc Benioff, embrace proactive change rather than waiting for crises to force change.- Building strong relationships and knowing team members' names can significantly impact workplace culture and morale. - Jim emphasizes the importance of having a "beginner's mind," which involves staying open to new ideas and continuously learning throughout one's career. - A positive and open mindset is crucial for leadership success. Leaders should focus on being engaged, confident, and passionate about their work, as this enthusiasm can inspire their teams and create a more dynamic and motivated workplace.Join The “Now” Newsletter: https://now.katierichardson.com/newsletterAbout Katie Richardson:Katie, once a girl who just liked to have fun, transformed into a globally recognized designer and entrepreneur. With expertise in woodworking, welding, drawing, and sewing, she crafted her own path. Despite initial doubts and imposter syndrome, Katie defied expectations by establishing Puj, a business that now boasts its products in 2,000 US stores and 26 countries, delighting over 1 million customers worldwide. Her greatest aspiration is to inspire women across the globe. Renowned shows like the Ellen Degeneres Show, Rachael Ray Show, Today Show, and Entrepreneur Magazine have featured her, while influential figures like Martha Stewart, Matt Damon, Camilla Alves, Mario Lopez, Robert Downey Jr., Kourtney Kardashian, Bill & Giuliana Rancic, and Pam Beesley have embraced her products. Today, Katie is a coach, mother of four, wife, author, and powerful speaker.Connect with Katie:Website: https://katierichardson.com/CASE STUDIES: https://now.katierichardson.com/casestudyLinkedIn: https://www.linkedin.com/in/katie-richardson-creatorApple Podcasts: https://podcasts.apple.com/us/podcast/whats-working-now/id1515291698BuzzSprout: https://www.buzzsprout.com/1847280Spotify: https://open.spotify.com/show/2kV8cL7eTZ70UAXMOtcBbrNewsletter: https://now.katierichardson.com/newsletter

The First Circuit Court ruled that inside sales representatives are not exempt from FLSA overtime requirements, making them eligible for overtime pay. In this episode of the People Processes Podcast, we'll discuss how misclassifying your sales team can lead to significant legal and financial consequences. We'll guide you through essential steps to ensure your business stays compliant and protected.If you're a US-based business with over 10 employees and have questions about employee classification,

In this episode, Glenn Sandifer discusses the evolving role of inside sales, emphasizing grit, adaptability, and the balance between tech and human connection. He highlights the importance of personalizing client outreach and maintaining resilience in the face of challenges.  

In this episode, we welcome Aneisha Johnson, Director of Member Experience & Retention for the Jacksonville Jaguars. Aneisha shares her incredible career journey, starting out in Inside Sales for the Minnesota T-Wolves where she developed a love for relationship selling and service. That foundation launched her career forward to Florida where she has blazed a remarkable path into leadership giving her the opportunity to invest in the growth and development of others and provide extraordinary experiences for many clients and members. 

Alex and Adam meet in the city of angels to discuss Infinite Inside, talk about the PSVR2 to PCVR conversion, Adam's dating life, the plethora of PSVR2 sales and more in this episode of PlayPSVR2: The Podcast

In this episode of "The Thriving Equine Professional," host Jodi Lynch Findley engages with Autumn Miller, an influential figure in the equine industry. The dialogue explores Autumn's transformative journey from an aspiring veterinarian to a key player in the equine financial services sector. Autumn discusses the critical milestones in her career, elaborates on the importance of inside sales roles, and offers valuable advice for young professionals aspiring to enter the equine industry. Thrivers can look forward to discerning insights about career resilience and the evolving landscape of equine industry roles. Autumn Miller shares her early aspirations centered around veterinary school but explains how her career path evolved, steering her toward pivotal roles in industry and financial services. Autumn emphasizes the significance of having grit and being bold in the face of competitive job markets. This enlightening conversation highlights essential skills acquired through inside sales positions and the necessity to be versatile in one's educational and career pursuits. With detailed commentary on work-life balance, particularly as a military spouse and a young mother, Autumn's experience provides a rich, relatable narrative filled with practical takeaways for professionals at any career stage. Key Takeaways: Grit and Determination: Autumn emphasizes the importance of resilience and mental toughness in navigating career transitions, especially in highly competitive fields like animal health. Versatility in Education: Broaden your course selection and job experiences to develop a diverse skill set that can open more opportunities. Inside Sales Experience: Inside sales roles are fundamental for developing essential professional skills such as resilience, communication, and customer engagement. Life Balance: Prioritize self-care to maintain a healthy work-life balance, particularly when juggling demanding roles and personal responsibilities. Authenticity and Boldness: Stay true to your core values and be confident in your unique qualities to stand out in your professional journey.   Ready to transform the energy on your team for on-fire effectiveness and results? Looking for your next Event Speaker or Trainer? Email me today! Connect with Jodi www.JodiSpeaksLIFE.com www.LinkedIn.com/in/JodiLynchFindley Jodi@JodiSpeaksLIFE.com https://www.instagram.com/jodispeakslife/