Podcasts about CSM

Join host Jeff Kushmerek in the latest GSD podcast episode as he interviews Alli Tiscornia, the Chief Customer Officer of Turner. They delve into the world of Customer Success Managers (CSMs) and discuss the importance of risk assessments, forecasting, and a sales mindset. They also touch on merging account management and customer success, the challenges of forecasting, and the role of data and relationships. Tune in for valuable insights on CSM responsibilities and strategies for success in this field.

Are you ready to elevate your customer success game? Join us as we dive into an insightful conversation with Bhumika Arora, a customer success career coach and consultant from Toronto. Bhumika shares her journey into the world of customer success, touching on her globetrotting background and experiences working with businesses of all sizes. Learn valuable lessons from Bhumika's career path and discover how she made the shift into customer success management.In this episode, Bhumika and I discuss the importance of personal branding in customer success, especially for introverts. She outlines the significance of connecting with people, not just through social media, but also through one-on-one conversations and building strong relationships within an organization. We also explore the concept of taking ownership of your career as Bhumika shares valuable strategies for doing so as a Customer Success Manager. You'll hear the advice for a career conversation with your manager, mentors, or coaches and how they can help you achieve your goals. She also stresses the importance of vocalizing what you want in order to be top of mind for your leaders. We discuss the fact that Customer Success Managers come from all walks of life and highlight the need to have conversations about mapping out the career path and bringing your own solutions to the table.Did you know?Bhumika is a Globetrotter that now lives in TorontoShe brings her diverse experiences to her coaching businessBhumika created a CSM role for herself at her first job, straight after her MBAIn this episode, you'll learn about: Owning your careerMapping out your career pathNetworking for introvertsAsking for feedbackDeveloping your personal brandTimestamps:(0:00:09) - Bhumika's Journey into Customer Success(0:11:35) - Building Personal Brand in Customer Success(0:23:26) - Creating Your Own Career OpportunitiesDon't miss this chance to learn from a true customer success guru and level up your career in this ever-growing, popular industry!Find out more about Bhumika and her work:Follow Bhumika Check out her work and get in touch for career growth here! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: Subscribe to the Newsletter Website LinkedIn Marija Skobe-Pilley, the Founder and Host Instagram: @womenincspodcast Join the FREE Women in Customer Success Network!⭐️⭐️⭐️⭐️⭐️ 'I love listening to the Women in Customer Success Podcast!

"Stop Trying to Win the War in Your Mind Just Do Your Job!" In his wildest dreams, Command Sergeant Major (CSM) Bradley P. Jones never thought he would make a career out of the military. Through the setbacks, the disappointments, and the trials, there were many life-changing moments, including the death of his first wife when he was 37 years old and had 3 young children.     Bradley P. Jones (Command Sergeant Major) enlisted in the United States Army in 1984 and served until 1988 as a ground control approach radar repairman. Upon completion of his initial enlistment and a break in service, he joined the Utah Army National Guard in 1993. His military awards and decorations include the Bronze Star Medal, Meritorious Service Medal, Army Commendation Medal (3 Oak Leaf Clusters), Army Achievement Medal, Good Conduct Medal (2nd Award), Armed Forces Reserve Medal (with “M” Device), Afghanistan Campaign Medal, Global War on Terrorism Service Medal, Army Reserve Component Achievement Medal (3 Oak Leaf Clusters), and the Master Aviation Crewmember badge.     In Bradley's civilian career, he works for the FAA as an Airway Transportation System Specialist (ATSS) in the Service Operations Center (SOC) of the Salt Lake Air Route Traffic Control Center (ARTCC). In Bradley's interview, he shares his incredible story and what he learned in the military about leadership that we can apply to all areas of our lives.      

What is canine physical therapy and how is it different from traditional veterinary care? What are some of the challenges of practicing canine physical therapy? On this episode of Healthcare Hacks and Connections, our host Nate introduces a one-of-a-kind guest, Francisco Maia, who is a canine physical therapist. Despite being a lesser-known profession, Francisco explains what it means to be a canine physical therapist and discusses his own experience in the field. He also mentions that he has been doing this for almost eight years and has had his own business for over five years. Nate expresses his interest in Francisco's niche and mentions that it is not a field that many people would consider being interested in. Francisco shares his experience of working with dogs and the training required to become a canine PT. He also talks about his clinic, how his work is crucial for dogs who need rehabilitation after surgery, injury, or neurological conditions, and how he customizes treatment plans for each individual dog. The episode ends with a discussion on the benefits of canine PT and how it can improve a dog's quality of life. They will touch on such topics as:How did Francisco get into physical therapy, about finding out about physical therapy 10 years ago, and how CSM, networking, and exposure through social media have helped grow his business.Finding a community of canine physical therapists and the importance of having a marketing coach: “We all are just constantly learning.”The difference between pet health insurance and human health insurance.Showing value to your customers: “It's about understanding the customer journey, where it all starts, which is going to be with marketing and where it leads to completing their plan of care.”Creating an out-of-the-box experience and comprehending the customer journey from marketing to in-person interaction.Finding a niche within the canine population: “Find your own niche within the dog community. You can help geriatric patients, or dogs recovering from orthopedic injury or neurological injuries, or going to focus on helping dogs that do sports.” Hack: The most important thing in Canine Physical Therapy is to raise awareness about the field of animal physical therapy as a whole, and the ultimate goal is to contribute to its growth. Reach out to Francisco Maia: Podcast: K9PT Academy: Business Lessons for Canine Rehab Therapists Reach out to Me:Socials:Instagram: @thepodcast_docFacebook: www.facebook.com/nate.navas

In this episode, I'm talking to Carly Agar, the founder of Carly Agar Training Services, or, the career coach who helps people land customer success jobs.Carly shares some surprising facts about herself, including how it took her a year and a half to start having a voice on LinkedIn and actually start showing up because she was scared before she started posting and putting her thoughts out. She also discusses what helped her find her voice and how she got over her fear of people judging or not agreeing with her.Carly talks about how having a message or a mission means that you have thoughts that you want to put out into the world, usually because you want to help someone, and when you hold back and you don't share your message out of fear, you're actually doing a disservice to the audience who you feel you can help. As we shift the conversation to Carly's career journey, it is interesting to hear many lessons and great things Carly has done, from creating a new role in a company to starting her own business. We discuss steps and strategies for landing a Customer Success job in the current environment. Did You Know:Initially, it took more than a year for Carly actually to start posting online and put her thoughts out thereShe created a Customer Enablement Manager role for herself in her former companyCarly is passionate about career development and she is now a proud owner of her own career coaching business! In this episode, you'll learn about: Ways to show up onlineBeing a content creatorCarly's career journey: From a CSM to a business ownerSeek mentors, not managersHow to stand out in your applications for Customer Success roles Find your unique valueWhat hiring managers are really looking forTimestamps:00:03:19 How to find your online voice and help others00:10:51 Seek mentors, not managers00:13:50 Explore career options.00:25:30 Networking is the #1 step to stand out in job applications00:30:08 How to ask questions in a job interview00:40:56 Carly's focus on career growth. Follow Carly! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: Subscribe to the Newsletter Website LinkedIn Marija Skobe-Pilley, the Founder and Host Instagram: @womenincspodcast Join the FREE Women in Customer Success Network!⭐️⭐️⭐️⭐️⭐️ 'I love listening to the Women in Customer Success Podcast!

"You'll not sustain shareholder value unless you create greater value for your customers. (It's time to) rethink and reconceptualize the organization as being into business at customer service." - Bill GeorgeDelve in this [Un]churned conversation with host, Josh Schachter and Bill George, an executive fellow at Harvard Business School and author of the True North series as they discuss02:43 -  True North Framework05:30 -  Younger generations are more focused on purpose and values.07:26 -  Serving customers is the focal point of business success 09:04 -  Talk to customers every day!10:21 -  CEOs spend only 3% of their time talking to customers12:23 -  The importance of prioritizing frontline people over CEOs16:31 - Everyone in an organization must think of themselves as a leader to make a difference.21:00 - Bill George's True North Resources- Connect with Bill on Linkedin- Get a copy of True North: Leading Authentically in Today's Workplace

Welcome to #OTW!#OTW - OpenToWork, is a new series on [Un]churned, featuring amazing SaaS leaders and practitioners who are open and ready for their next role.This episode features, Erica Scully, Member, Customer Success Collective. Erica is addicted to challenges, is customer-obsessed, and loves building long-term client relationships. She likes to get things done and enjoys educating her customers and seeing them win in their business with our products. 

When organizations set out to adopt Agile, they always have a business reason. It's never just because they really love Scrum, or SAFe, or LeSS. But when the teams start doing all the Agile things, and they're met with resistance from the organization around them, it's hard to point to success because not much changed. So, we start defining success as “do the roles and ceremonies exist and are we following all the Agile dogma.” That's a poor definition of success, and we have to get better at changing the organization around the teams. But that's a different problem altogether. To do that, we'll have to deconstruct what people, especially leaders inside organizations, believe about Agile and get them to see it through an all-new lens. Mike and Dave sit down to begin deconstructing some of the current beliefs about Agile, and talk about what success actually looks like in this week's episode of SoundNotes. Contacting Mike Cottmeyer If you'd like to contact Mike, you can reach him at: LeadingAgile: www.leadingagile.com/guides/mike-cottmeyer LinkedIn: www.linkedin.com/in/cottmeyer/ Twitter: twitter.com/mcottmeyer Email: mike@leadingagile.com Contacting Dave Prior If you'd like to contact Dave, you can reach him at: LeadingAgile: www.leadingagile.com/guides/dave-prior/ LinkedIn: www.linkedin.com/in/mrsungo Twitter: twitter.com/mrsungo Email: dave.prior@leadingagile.com If you have a question you'd like to submit for an upcoming podcast, please send them to dave.prior@leadingagile.com Interested in CSM or CSPO Training? You can find all the details at www.leadingagile.com/scrum-training/

Loi Naturelle Et Providence -La Doctrine Thomasienne De La Loi Naturelle | Jean - Rémi Lanavère Csm by Angelicum Thomistic Institute

Today's guest is Command Sergeant Major (CSM) Gretchen Evans, a retired army veteran, author, athlete, speaker, and mentor. CSM Evans is a highly decorated female veteran who began her journey when she entered the United States Army at just 19 years old.  She worked her way up to CSM, the highest rank an enlisted soldier can achieve. In 2006, CSM Evans' world changed when she was severely wounded by incoming fire while serving in Afghanistan. The rocket blast caused a traumatic brain injury, internal injuries, and complete hearing loss. After retiring from service, her transition into civilian life was difficult. But with grit, gumption, resilience, and determination, CSM Evans navigated her changed life and found a new passion and purpose advocating for veterans of all services. Today, she pays it forward by improving the lives of her fellow veterans by actively serving as a mentor, coach, and community activist. In 2019, CSM Evans assembled a mixed-ability team of disabled combat veterans and civilians to compete in the World's Toughest Race: Eco-Challenge Fiji. Her team was the first totally disabled team to ever compete.  Team Unbroken inspired millions with their resolve to not let their injuries define who or what they could achieve in life. Listen in for some great takeaways about Gretchen's journey through the ranks of the United States Military to advocating for veterans and those faced with disabilities.  You will want to hear this episode if you are interested in... Learn more about Command Sergeant Major Gretchen Evans [5:30]  CSM Evans shares her experience at the ESPYS [7:36]  The similarities between the military and professional sports [10:08]  CSM Evans' connection to the Pat Tillman Memorial USO Center [11:34]  What helped CSM Evans through her tours in Afghanistan [12:59] What winning the Pat Tillman Award means to CSM Evans [14:44]  How Pat has changed her life to honor Pat Tillman's legacy [19:05]  How CSM Evans' experience with Team Unbroken has transformed her life [23:39]  How CSM Evans' service dogs Rusty and Aurora have impacted her [31:19]  Why being the parent of a service member is different than serving [36:14]  Why connection is so important for Veterans to experience [38:06] CSM Evans' encouragement for those in a dark place right now [43:25] What CSM Evans did today that put her in the right mindset for success [45:15]  Resources & People Mentioned Puppies for a Purpose with John Miller, Episode #22 World's Toughest Race: Eco-Challenge Fiji Connect with Command Sergeant Major Gretchen Evans The website On Instagram On Linkedin Connect With Mitlin Financial podcast*at*mitlinfinancial(dot)com - email us with your suggestions for topics or guests If you would like to learn more schedule a call: https://mitlin.us/FitCall https://mitlinfinancial.com  Follow on Twitter Follow on Instagram Subscribe on Youtube Follow on Linkedin Follow on Facebook Guests on the Mitlin Money Mindset Show are not affiliated with CWM, LLC, and opinions expressed herein may not be representative of CWM, LLC. CWM, LLC is not responsible for the guest's content linked on this site. Subscribe to Mitlin Money Mindset™ on Apple Podcasts, Spotify, Google Podcasts

Damien Howley, CCO, Nimbello joins  Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell in this week's CS Unchurned episode. Tune in to hear them discuss their experiences and insights on- Stories of losing control of customers - Strategies for managing difficult interactions.- Limitations of using happiness as a metric for CS- Use of Net Promoter Score (NPS) as a customer feedback metric. Watch the podcast on Youtube: https://youtu.be/YNNZRrAdAeMLinks from the episode- Buy the book: Control Your Customer - 10 reasons why Customer Success should own Revenue - Will AI kill off Net Promoter Score?- 6 bad habits that cost CSMs a fortune

Today, the market for Transformation is a transition period. We see some companies looking for the next big thing, and others going back to what they know. Is this a sign that Agile is waning? Is it evolving? Or is Agile so deeply engrained in the way business gets done, people have just started calling it something else to deny the fact they just aren't very good at it? Mike Cottmeyer and Dave Prior sit down to discuss this interesting moment in time for our industry and more in this episode of SoundNotes.   Contacting Mike Cottmeyer If you'd like to contact Mike, you can reach him at: LeadingAgile: www.leadingagile.com/guides/mike-cottmeyer LinkedIn: www.linkedin.com/in/cottmeyer/ Twitter: twitter.com/mcottmeyer Email: mike@leadingagile.com   Contacting Dave Prior If you'd like to contact Dave, you can reach him at: LeadingAgile: www.leadingagile.com/guides/dave-prior/ LinkedIn: www.linkedin.com/in/mrsungo Twitter: twitter.com/mrsungo Email: dave.prior@leadingagile.com If you have a question you'd like to submit for an upcoming podcast, please send them to dave.prior@leadingagile.com Interested in CSM or CSPO Training? You can find all the details at www.leadingagile.com/scrum-training/

Retired CSM Jeff Mellinger joins us to talk about being the Last Enlisted Draftee on Continous Active Service, going from an office clerk to Ranger Hall of Fame, 30+ hours of freefall time, and being CSM of Operations in Iraq for almost 30 months.

In this episode, host Jeffrey Schmidt talks with Dr. Mark Mañago, who won this year's DD SIG CSM platform award year.. Dr. Mañago chats with us about his recent presentation at CSM entitled “Feasibility of Low-Load Resistance Training with Blood Flow Restriction for People with Severe Multiple Sclerosis”. While traditionally considered a musculoskeletal intervention, he discusses the benefits blood flow restriction (BFR) can bring to the world of neurologic diagnoses, especially for those with more severe weakness. We review the results of this pilot study, including the feasibility of this intervention in regards to adherence, patient outcomes, and patient satisfaction. Tune in to hear more about this emerging intervention. The Degenerative Diseases Special Interest Group is part of the Academy of Neurologic Physical Therapy – www.neuroPT.org

In this episode of [Un]churned, host Josh Schachter talks with James Manderson, Senior Vice President of Global Customer Success at Braze, a leading marketing platform that helps brands interact with their customers in real time. Josh and James discuss:   Evolution of the Customer Success Department at BrazeImportance of specialization in roles and incentive plans tailored to specific rolesMonitoring teamwork through showcases, analytics, and ops teamImportance of personalization and real-time communicationRole of Leadership in career growth

On today's Zero Limits Podcast I sit down in the studio with Christopher Korfias former Australian Army infantry 2RAR dig and 2nd Commando Regiment operator.Chris grew up in Sydney with the sights from a young age set on joining the army. In 2003 Chris joined up as a reservist however 18 months later he transferred to the regular army getting posted to the 2nd Battalion Royal Australian Regiment and deployed shortly after arriving to Timor Leste in 2006. Chris had his younger brother also serve at 2RAR and is still serving to this day as a CSM.  In 2009 Chris completed commando selection and  subsequently did two rotations to Afghanistan. On his second deployment to Afghanistan he went as a sniper in which he was involved in heavy kinetic operations. Let's GO!Support the show - https://www.paypal.com/donate/?hosted_button_id=9LG48GC49TW38Website - www.zerolimitspodcast.comInstagram - https://www.instagram.com/zero.limits.podcast/?hl=en

Welcome to the collaboration episode with CS Insider!Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell discussing on a discussion about - CS is not a support function- A degree program for CS- Storytelling for CS- Being strategic with customers  - Jackson's cameoWatch the podcast on Youtube: https://youtu.be/BkBB1QEJGAY

Week In ReviewJack, CSM(r) Bart Womack

Welcome to #OTW!#OTW - OpenToWork, is a new series on [Un]churned, featuring amazing SaaS leaders and practitioners who are open and ready for their next role.This episode features, Benoit Bouteille, VP of Customer Experience, Tinyclues (now Splio). Ben has led Marketing teams in the e-com industry for 12+ years, operating in various sizes of companies. He moved into the Saas business in 2016, where he built a world-class high-touch Customer Success team and led the marketing department for a Saas company in the MarTech industry. His expertise is in mentoring team members to find the optimum organization that benefits clients and the business.Connect with Benoit Bouteille on Linkedin

Agile practices don't automatically lead to Business Agility. In the presence of dependencies and organizational impediments that the teams have no ability to change, going through the motions of Scrum or SAFe isn't going to lead to greater Business Agility either. So, you can train the teams all you want, but if it doesn't lead to greater Agility, who cares? Listen as Mike Cottmeyer and Dave Prior discuss some common misconceptions about Agile Transformation, how training often leaves businesses wanting more, and some things to consider if you're thinking about starting an Agile Journey of your own. Also, stick around for the end, where Mike reveals who his favorite fictional Project Manager is.   Contacting Mike Cottmeyer If you'd like to contact Mike, you can reach him at: LeadingAgile: https://www.leadingagile.com/guides/mike-cottmeyer LinkedIn: https://www.linkedin.com/in/cottmeyer/ Twitter: https://twitter.com/mcottmeyer Email: mike@leadingagile.com Contacting Dave Prior If you'd like to contact Dave, you can reach him at: LeadingAgile: https://www.leadingagile.com/guides/dave-prior/ LinkedIn: https://www.linkedin.com/in/mrsungo Twitter: https://twitter.com/mrsungo Email: dave.prior@leadingagile.com If you have a question you'd like to submit for an upcoming podcast, please send them to dave.prior@leadingagile.com Interested in CSM or CSPO Training? You can find all the details at www.leadingagile.com/scrum-training/

In this episode of the Agile Mentors podcast, Brian and Richard Cheng discuss the challenges of working in a virtual environment, sharing insights and strategies for maintaining team collaboration and communication. Listen in for practical tips and expert advice on navigating the changing landscape of remote work. Overview In this episode of the "Agile Mentors" podcast, Brian and Richard Cheng discuss the challenges and opportunities of the ever-evolving world of remote work in Agile teams and the role of technology in supporting Agile practices. Listen in as they share their insights on the tools to use, how to maintain team cohesion and collaboration, and the importance of culture and personal connections. You'll find practical tips and inspiring ideas to help you navigate the virtual landscape and thrive in the new normal of work. Listen Now to Discover: [01:14] - Brian introduces Richard Cheng, founder of Agility Prime Solutions, trainer, teaching CSM, product owner, and combat classes. He is also working on a graphic novel about the adventures of a scrum master. He's here today to discuss the challenges of working.‌ [04:16] - Richard highlights the significant shift towards virtual work that was already happening before the pandemic and the adoption of virtual work tools such as Zoom, Miro, and Slack, which made the transition easier during the pandemic. [06:22] - Richard emphasizes the importance of using tools that foster better communication and collaboration rather than replacing them. The tools and policies around them should enable people to work better together rather than create more distance. [07:08] - Richard is relatively agnostic regarding specific tools, but he mentions that he is a huge fan of Zoom for instruction and prefers Miro or Mural for collaboration. [08:03] - Brian tends to use Mural but also acknowledges the benefits of Miro (and shares a fun fact about Miro). [09:42] - Brian advises against letting the tool drive the collaboration process and instead focusing on conversations and collaboration first, then finding tools that enhance that process. [11:00] - Richard agrees with the idea that tools should not drive the team's workflow, but rather the team should drive the tools using the example of Jira™. He advises teams to tailor their tools to support their evolving needs. [12:46] - Brian acknowledges the importance of standardization in big enterprises and advises teams to refer to items in their terms to better align with their workflow. [14:20] - Brian shares why tools that allow deep customization are enormously useful because you can implement a wealth of plugins. [15:01] - The key to keeping it simple—strip it down to the bare bones and then grow it. Richard shares an example from the best Agile shop he ever worked at, The Motley Fool, and their tools, including Bugzilla. [16:00] - Brian shares the sponsor for the podcast, Mountain Goat Software, and the team home software they use for their Agile and Scrum Training. [18:39] - Richard discusses the virtual challenges of creating culture and teamwork, including communication, collaboration, and cross-functionality. [19:15] - The new frontier for companies: experimenting with different methods is essential while adapting methods to make them more effective. [20:46] - Richard discusses the issue with the Scrum guide's statement that Scrum is immutable, stating that once you're an expert, you should take what works and tweak what doesn't, drawing on an analogy about CrossFit, where workouts can be scaled up or down, and suggest that Scrum should be approached similarly. [23:48] - Promoting conversation and collaboration between teams, which is a big issue for many teams in the virtual world. Brian points out that time zone differences can be a problem. People on the other side of the globe must experiment more with asynchronous tools to communicate and collaborate effectively. [24:49] - Collaboration is less about geography and more about times. He promotes time zone friendliness to enable teams to collaborate more effectively and independently. Richard recommends setting up time zone-aligned value streams to improve product and service delivery speed, particularly for organizations with teams in multiple time zones. [26:25] - Brian emphasizes the importance of maintaining company culture in a virtual environment. He recommends virtual show-and-tell sessions to build a deeper connection among team members. [27:51] - Richard suggests that events such as game nights and virtual chocolate tastings can help bring teams and organizations closer together, even in a virtual environment. At the same time, optional in-person events for geographically connected teams can also be a good way to foster a sense of togetherness and culture. [29:15] - To help improve communication and strengthen the team's dynamics, create user manuals for team members: that includes their background, contributions to the team, and [30:37] - As a Scrum Master and Coach, being there and having osmotic communication was a big part of the job. Without it, we have to engineer everything, which can be challenging. [31:30] - Brian acknowledges that technology is rapidly changing but emphasizes the importance of not letting the tool drive the conversation. Instead, he suggests promoting collaboration and enabling teams to work better through policies and practices that bring the team together and rethink those that separate them. [32:56] - You can learn more about Richard and his classes at Agility Prime Solutions or email him at richard.c@agilityprimesolutions.com. [34:24] -Join the Agile Mentors Community for further discussion, and if you have an idea for the show or feedback, we'd love to hear from you. Email Brian. References and resources mentioned in the show: Agility Prime Solutions Mountain Goat Software Certified Scrum and Agile Training Schedule Mural Miro Jira Bugzilla Private Virtual Chocolate Tastings– Bar & Cocoa You Don't Know Jack Party Packs ​​ Join the Agile Mentors Community Scrum Alliance Subscribe to the Agile Mentors Podcast on Apple Podcasts Want to get involved? This show is designed for you, and we’d love your input. Enjoyed what you heard today? Please leave a rating and a review. It really helps, and we read every single one. Got an agile subject you’d like us to discuss or a question that needs an answer? Share your thoughts with us at podcast@mountaingoatsoftware.com This episode’s presenters are: Brian Milner is SVP of coaching and training at Mountain Goat Software. He’s passionate about making a difference in people’s day-to-day work, influenced by his own experience of transitioning to Scrum and seeing improvements in work/life balance, honesty, respect, and the quality of work. Richard Cheng is the founder of Agility Prime Solutions, which provides training programs that focus on Agile, Scrum, Kanban, and Product Management. Richard is a founder and was an executive committee member of the Agile Delivery for Agencies, Programs, and Teams (ADAPT), an Agile government task force.

Kindra Hall, former Chief Storytelling Officer of Success Magazine, joins Josh Schachter, founder, and CEO of UpdateAI in this episode of the [Un]churned podcast to discuss - Importance of storytelling in business and a framework for compelling storytelling - Four types of stories: value story, founder story, purpose story, and customer story.- Activating customer stories- The founding story of UpdateAI- The importance of authenticity in storytelling was emphasized.The conversation ends with a recommendation for the book "Stories That Stick". 

Samantha did volunteer work at an orphanage in Ghana for a few months in 2013 which led her to her first sales related job at a non-profit at UJA-Federation of New York, a 150M fundraising campaign that serves the New York community. She attributes her experience in fundraising (cold calling non stop to get donations, and putting on fundraising events) to giving her a leg up when moving to the for-profit world in the capacity of a quota-driven CSM role (aggressive upsell targets + renewal targets).  She still gives back to the orphanage she lived at, UJA, and she volunteers locally in Denver, CO with other Airbnb hosts (Food Bank of the Rockies).   She made my first real estate investment last year on a home in Denver, CO, and became an Airbnb host to give herself and her husband more financial freedom and flexibility to earn income while they travel for work and pleasure, and while they are on the road to have an additional revenue stream. They hope this is the first of many real estate investments they make.   You can connect with Samantha through linkedin: linkedin.com/in/samanthablum   Enter our monthly drawing for an insulated High Tech Freedom tumbler - www.hightechfreedom.com/mug   What does Freedom mean to you? Check out our webinar: “How Top Sales Pros Create Passive Income & Achieve Financial Freedom With Hands-Off Real Estate Investing”   Book a 15 minute call with Chris.  15 Minute Call With Chris Freeman - Chris Freeman calendly.com   Host Contact Information - Chris Freeman LinkedIn - http://linkedin.com/in/chrisfreeman Facebook - https://www.facebook.com/chris.freeman.9461

Today's guest is Teresa Purdy, Vice President, Technology Global Practice Leader at NewRocket. Founded in 2016, NewRocket delivers meaningful experiences and extraordinary results with ServiceNow. They bring innovative and creative solutions to over 1000 customers around the globe to Financial Services, Healthcare, Government, Insurance, and Technology companies. NewRocket has delivered over 4000 successful projects through world-class implementations and integrated solutions across the entire ServiceNow platform. Teresa is a transformational leader with over 20 years' experience successfully delivering large projects and managing products related to IT Service Management, Human Resources, CSM, GRC, & ERP Technology. She has vast hands-on experience in all aspects of technical design, application installation, system migrations, & security concepts/controls, as well as proficiency in large scale environments implementation, operations support, & life-cycle management within a range of industries including the sports, government, retail and manufacturing sectors. In the episode, Teresa will talk about: Her day-to-day role at NewRocket, The importance of community and leading with empathy, How they are making an impact for their customers, Engage, Engineering, Excellence, Focusing on their core values, Challenges they overcame to achieve success and Trends in automation that excite her for the future

Welcome to the collaboration episode with CS Insider!Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy. Watch the podcast on UpdateAI:  https://portal.update.ai/recap/ba6eb517-2813-4acf-853d-246a362c439d?shareCode=0acd0b96-9cf9-4991-be71-7673c1912fd2

People have debated whether or not SAFe is Agile for as long as it's been around. LeadingAgile CEO, Mike Cottmeyer, joins Dave on this episode of SoundNotes to explore the roots of small team Agile and to discuss how SAFe stacks up against the ideals of the Agile Manifesto. Contacting Mike Cottmeyer If you'd like to contact Mike, you can reach him at: LeadingAgile: https://www.leadingagile.com/guides/mike-cottmeyer LinkedIn: https://www.linkedin.com/in/cottmeyer/ Twitter: https://twitter.com/mcottmeyer Email: mike@leadingagile.com Contacting Dave Prior If you'd like to contact Dave, you can reach him at: LeadingAgile: https://www.leadingagile.com/guides/dave-prior/ LinkedIn: https://www.linkedin.com/in/mrsungo Twitter: https://twitter.com/mrsungo Email: dave.prior@leadingagile.com If you have a question you'd like to submit for an upcoming podcast, please send them to dave.prior@leadingagile.com Interested in CSM or CSPO Training? You can find all the details at https://www.leadingagile.com/scrum-training/

Welcome to #OTW!#OTW - OpenToWork, is a new series on [Un]churned, featuring amazing SaaS leaders and practitioners who are open and ready for their next role.This episode features, Jeremy Donaldson, a seasoned Customer Success Professional with over 10 years of SaaS experience managing over $50 million in ARR at Cornerstone OnDemand (f/k/a SumTotal Systems), Skillsoft, Synapsis (f/k/a WhiteHat Security), and Totango.He has been honored by the Customer Community as SuccessHacker's Top 25 Customer Success Influencer in 2021 and 2022.  Jeremy specializes in 1) working with Customer Success Leaders to create and enhance customer journey maps, strategic accounts engagements, scaled and pooled model teams, renewals workflows, risk mitigation, voice of the customer, and team recruitment. 2) CSM coaching and best practices.Connect with Jeremy Donaldson on Linkedin

"I'm sure there were times Constance was afraid, but she kept on putting one foot in front of the other, and we have to know that the spirit that was with her is with us, too.-Sister Hannah, Prioress of the Community of St. Mary, SewaneeThis week on Faithfully Memphis, join the Reverend Lisa McIndoo, Rector of Holy Apostles Episcopal Church (Collierville) for a conversation with Sister Hannah, CSM, the Prioress of the Community of St. Mary in Sewanee, Tennessee. An Episcopal Benedictine monastic community for women, the community was founded in 1865 in New York – the first Episcopal monastic community in the United States. In 1873 the Community sent Sisters to Memphis to begin a school for girls and establish a Church home for the poor and needy, but their work was interrupted by the Yellow Fever Epidemic of 1878. All but one of the Sisters died in their attempts and are remembered today as the “Martyrs of Memphis” for their heroic service. The one surviving Sister moved to Sewanee, TN and in 1888 started what is now the Southern Province of the Sisters of St. Mary. Today the Sisters' ministries include providing spiritual direction, leading retreats and workshops, preaching and teaching at churches across the country, and working with Oblates, Associates, volunteers, and Organic Prayer Program interns.  You can learn more about the Community of St. Mary here: https://www.communityofstmarysouth.org/

In this episode, Jeff interviews Sumitra Narayanan about customer success solutions engineering and technical account management. Learn how to streamline the CSM workflow and equip them with what they need to be happier, more effective, and add value where it matters.

In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocketlane,  a customer onboarding platform. Sri discusses the origins of Rocketlane, including the community they built before launching the product - Preflight, and the birth of Rocketlane. They also talk about the importance of collaboration and marketing in the SaaS industry. Sri emphasizes the importance of consistency in the customer journey, particularly during the onboarding phase, and how it can impact customer success and lead to better outcomes. They also discuss Rocketlane's approach to marketing and community building.

CONTENT Our guest today is retired Command Sergeant Major Tom Satterly, a former Special Operations soldier, who served 25 years in the US Army the last 20 of those in Delta Force referred to as “the unit” by those who pass its arduous selection course.  As an Operator and CSM, Tom fought and led countless military missions across the world. Tom is also a published author and his book “All Secure”, which we discuss in the pod, is a blunt and honest look at life as a unit operator and the toll it took on him both professionally and personally.  On this podcast we cover the creation of the unit and how soldiers are selected, Operation GOTHIC SERPENT in Mogadishu in October 1993, operations in Afghanistan/Iraq and dealing with PTS.    Tom and his wife Jen established "All Secure Foundation" in August 2017 initially as a resource for helping special operations soldiers and their relatives deal with PTS. They have gone on to assist hundreds of service people and their families through education, awareness, and programs for healing.  Tom and Jen also host the "All Secure" podcast. DESERT ISLAND DITS On Desert Island Dits our guest's choice of film was Castaway and his book choice was The Dake Annotated Reference Bible  The teams book choice this week is Tom's book All Secure: One Delta Force Operator's Fight From the Battlefield to the Homefront. SOCIAL MEDIA Check out our blog site on word press Unconventional Soldier Follow us on social media and don't forget to like, share and leave a review. Instagram @the_unconventional_soldier_pod. Facebook @lateo82.  Twitter @TheUCS473. Download on these and other platforms via Link Tree. Email us: unconventionalsoldier@gmail.com.  This episode brought to you in association with ISARR a veteran owned company.

Welcome to the first collaboration episode with CS Insider! Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell on a discussion about career success, the importance of networking and referrals, and ways for candidates to stand out in the job market. Links from the episodeAdvice for CS job seekers who want to land referrals.- Nick MehtaHow to get churn down & retention up - Jason Lemkin

On today's show we interview Samantha Laswell, a PTA and longtime Sparky, about the Geriatric Section of the APTA's Cognitive and Mental Health Special Interest Group Toolkit that she helped put together. Sammy is a life-long learner with curiosity and a heart of gold that has propelled her to learn more about how to best help anyone with a disability. She's going to share her experience putting together the toolkit, how she accidentally got involved in creating it, and her experience speaking at the national PT conference, CSM, for the first time. At the end of the show Sammy shares her top tips for working with individuals with psychiatric disorders as well as the common mistakes most clinicians make. This toolkit is a helpful gem with tables, assessments, screens and references that is sure to be handy for everyone on your interdisciplinary team! Download the free toolkit here: https://aptageriatrics.org/sig/cognitive-and-mental-health-toolkit/  

In this episode, our guest is Stephen Boyd. Stephen is the Samsung Professor in the School of Engineering at Stanford University.  Join as we dive deep into control, convex optimization, linear matrix inequalities, disciplined convex programming, teaching styles, and... rock & roll sound!Outline- 00:00 - Intro - 07:48 - Early years at Berkeley  - 10:25 - The role of theory in practice - 16:19 - On traveling (intellectually)- 19:40 - Convex optimization  - 31:51 - On Linear Matrix Inequalities (LMIs) - 39:57 - Convex Optimization Control Policies  (COCPs)- 50:20 - CVX and Disciplined Convex Programming (DCP)- 58:14 - About AI - 1:03:58 - Teaching - 1:11:07 - Open source and publishing - 1:15:13 - Future of control and advice to future students - 1:20:08 - OutroEpisode links- Stephen's website: https://tinyurl.com/yrmk6p2w - CSM acceptance speech: https://tinyurl.com/43yhs583- L. Chua: https://tinyurl.com/k4zx4vya - C. Desoer: https://tinyurl.com/4euxvcxx - S. Sastry: https://tinyurl.com/2p9hfrha - G. Dantzig: https://tinyurl.com/2s4m3jvz - Simplex algorithm: https://tinyurl.com/2r8bxwe5 - Interior point methods: https://tinyurl.com/4ev4z6zm - Invariants and dissipated quantities: https://tinyurl.com/43zswmwt - Linear matrix inequalities: https://tinyurl.com/4y57date - COCP paper: https://tinyurl.com/468apvdx - Keynote talk at L4DC: https://tinyurl.com/2y3z4v68 - Model Predictive Control (MPC): https://tinyurl.com/bdf8r2sx - DCP: https://tinyurl.com/yc38kvae  - YALMIP: https://tinyurl.com/mr3rk2r4 - Stephen's books: https://tinyurl.com/52v9fu83Podcast infoPodcast website: https://www.incontrolpodcast.com/Apple Podcasts: https://tinyurl.com/5n84j85jSpotify: https://tinyurl.com/4rwztj3cRSS: https://tinyurl.com/yc2fcv4yYoutube: https://tinyurl.com/bdbvhsj6Facebook: https://tinyurl.com/3z24yr43Twitter: https://twitter.com/IncontrolPInstagram: https://tinyurl.com/35cu4kr4Acknowledgments and sponsorsThis episode was supported by the National Centre of Competence in Research on «Dependable, ubiquitous automation» and the IFAC Activity fund. The podcast benefits from the help of an incredibly talented and passionate team. Special thanks to B. Seward, E. Cahard, F. Banis, F. Dörfler, J. Lygeros, as well as the ETH and mirrorlake studios. Music was composed by A New Element. Support the show

On today's Zero Limits Podcast I chat with former Australian Army Special Forces, 2nd Commando Regiment, Warrant Officer Nick Hill. Nick served in Malaysia, East Timor, Iraq and Afghanistan as well as being deployed to other countries including Egypt, Israel and the United States of America. Nick spent his twenty-five-year career (1989-2014) predominately in the 2nd Commando Regiment. Nick was selected to be part of the stand-up of Tactical Assault Group – East (TAG-E). In late January of 2002 Nick was sent to SASR in Perth to begin the 1st Advanced Close Quarter Battle (ACQB) course with 30 other members of 4 Cdo and 10 RAN CD's. Nick successfully completed the ACQB Cse with 15 others, 9 Cdo's and 6 Cd's, and became the Plank holders of TAG-E.  Nick deployed to Afghanistan as the CSM of Bravo Commando Company (BCCG) from July 2011 – February 2012 Special Operations Task Group, Rotation XVI . During that deployment BCCG conducted over 80 Combat Operations in Urazghan, Zabul, Kandahar and Helmand Provinces. Over 90% of the Operations were conducted by Helicopter with support from CH47-D Chinooks from B Coy, 1-52 Avn Regt, Apache & Blackhawks 3-101 Avn Regt, CH53-Es from HMH 464, 2nd US Marine Air Wingand the Afghan Arial Interdiction Unit, (Mi-17s).  Conducting mostly Counter Narcotic mission known as Nexus Operations or as they called it Operation Markha Niwel or simply “Counter Narc Ops” – The Targeting of The Intersection Of Criminal And Taliban Networks with the DEA's FAST (Foreign Advisory Support Teams). THe company spent much of these missions in the bad lands of Helmand Province, specifically the Kajaki Sofala and Northern Helmand area. By the end of the Rotation, Commandos had destroyed an estimated $1billion worth of Heroin (US Street Value). We became known as Billion Dollar Bravo.Cam's Cause is a registered charity created in the name of CPL Cameron Baird VC MG. It is run by a mix of civilians and members of the 2nd Commando Regiment and exists to support current and ex-serving Commandos and their families. Cam's Cause works closely with the Commando Welfare Trust; the distinction being that the CWT supports the wider SOCOMD community, where Cam's Cause only supports ECN 079 Commandos. Head to www.camscause.org or head to Instagram, Facebook and LinkedInSupport the show - https://www.paypal.com/donate/?hosted_button_id=9LG48GC49TW38Website - www.zerolimitspodcast.comInstagram - https://www.instagram.com/zero.limits.podcast/?hl=en

On this episode, Brad and Eric fill the holes in their (armies') holes with absolute units that most likely will never come  …into being. You too can join the hunt to find a hover bike or a big mech with a bigger sword to fill that gaping hole in your heart.   00:15 - Intro 02:51 - Tau 06:51 - Orks 10:00 - Necrons 15:34 - Votann 17:45 - Tyranids 22:15 - Genestealers 26:47 - Drukhari 30:46 - Craftworld 33:51 - Ynnari 36:46 - Harlequins 39:31 - Daemons 43:42 - Chaos Knights 46:31 - CSM 49:13 - Death Guard 50:41 - Thousand Sons 53:41 - World Eaters 55:00 - Sisters 57:10 - Custodes 58:26 - Ad Mech 01:00:40 - Guard 01:03:02 - Grey Knights 01:07:37 - Imperial Knights 01:10:15 - Space Marines 01:14:13 - Outro   Show Links: Poorhammer YouTube Channel: https://www.youtube.com/@thepoorhammerpodcast Poorhammer Website: https://www.solelysingleton.com/feed/poorhammer Poorhammer Patreon: https://www.patreon.com/SolelySingleton   Our Producers for January: Daniel McKinnon Robert Taleno Jan Geisse   Our Biggest Supporters: Andrew Pope Dwight Mann Farseeker Jaydon JeFF Stumpo Kool Kicks Canner Johnson O Dawg Phizzled Rhett  Squerson   Our Supporters: Andrew LA Certified Unfunny Chris Smith Christopher Johnston Corran Gautier Dreddmor Ed Yoon Eric Rearden Fooby gbrell Grundle Bundle James McQuellin Joshua Galvez KitsuneCurator Landscape Left4Biscuit LordFluffy  Louis Vieceli Mephrit pup Nic  Octavious Du'Tolan oreio8991 Riku  Sawed Off Laser Shawn Martin-Truesdell Spencer Davis Tom  VValmartgreeter Wasson An   Contact Information: You can interact with Solely Singleton by joining the hosts on discord and Twitter to give input to improve the show.  Feel free to email more detailed questions and comments to the show's email address.   Your Hosts: Brad (DrRuler) & Eric (OnekuoSora) Brad's Twitter: https://twitter.com/DrRuler Eric's Twitter: https://twitter.com/OnekuoSora Show Email: thepoorhammerpodcast@gmail.com Show Website: http://www.poorhammer.com/ Edited by: Menino Berilio   Show Mailing Address: PO Box 70893 Rochester Hills, MI 48307   Licensed Music Used By This Program: “Night Out” by LiQWYD CC BY   “Thursday & Snow (Reprise)” by Blank & Kytt CC BY   “First Class” by Peyruis CC BY   “Funky Souls” by Amaria CC BY  

On this episode, Brad and Eric fill the holes in their (armies') holes with absolute units that most likely will never come  …into being. You too can join the hunt to find a hover bike or a big mech with a bigger sword to fill that gaping hole in your heart.   00:15 - Intro 02:51 - Tau 06:51 - Orks 10:00 - Necrons 15:34 - Votann 17:45 - Tyranids 22:15 - Genestealers 26:47 - Drukhari 30:46 - Craftworld 33:51 - Ynnari 36:46 - Harlequins 39:31 - Daemons 43:42 - Chaos Knights 46:31 - CSM 49:13 - Death Guard 50:41 - Thousand Sons 53:41 - World Eaters 55:00 - Sisters 57:10 - Custodes 58:26 - Ad Mech 01:00:40 - Guard 01:03:02 - Grey Knights 01:07:37 - Imperial Knights 01:10:15 - Space Marines 01:14:13 - Outro   Show Links: Poorhammer YouTube Channel: https://www.youtube.com/@thepoorhammerpodcast Poorhammer Website: https://www.solelysingleton.com/feed/poorhammer Poorhammer Patreon: https://www.patreon.com/SolelySingleton   Our Producers for January: Daniel McKinnon Robert Taleno Jan Geisse   Our Biggest Supporters: Andrew Pope Dwight Mann Farseeker Jaydon JeFF Stumpo Kool Kicks Canner Johnson O Dawg Phizzled Rhett  Squerson   Our Supporters: Andrew LA Certified Unfunny Chris Smith Christopher Johnston Corran Gautier Dreddmor Ed Yoon Eric Rearden Fooby gbrell Grundle Bundle James McQuellin Joshua Galvez KitsuneCurator Landscape Left4Biscuit LordFluffy  Louis Vieceli Mephrit pup Nic  Octavious Du'Tolan oreio8991 Riku  Sawed Off Laser Shawn Martin-Truesdell Spencer Davis Tom  VValmartgreeter Wasson An   Contact Information: You can interact with Solely Singleton by joining the hosts on discord and Twitter to give input to improve the show.  Feel free to email more detailed questions and comments to the show's email address.   Your Hosts: Brad (DrRuler) & Eric (OnekuoSora) Brad's Twitter: https://twitter.com/DrRuler Eric's Twitter: https://twitter.com/OnekuoSora Show Email: thepoorhammerpodcast@gmail.com Show Website: http://www.poorhammer.com/ Edited by: Menino Berilio   Show Mailing Address: PO Box 70893 Rochester Hills, MI 48307   Licensed Music Used By This Program: “Night Out” by LiQWYD CC BY   “Thursday & Snow (Reprise)” by Blank & Kytt CC BY   “First Class” by Peyruis CC BY   “Funky Souls” by Amaria CC BY

 In this episode of [Un]churned, host Josh Schachter speaks with Kelly Leonard, the VP, Creative Strategy, Innovation & Business Development at Second City in Chicago.They discuss how improvisation can improve creativity and collaboration in business and the importance of human behavior and relationships in customer success.They also touch on the concept of "Yes, and" and how it can be used to navigate disagreements or situations where agreement may not be possible. Overall, the podcast highlights the value of practicing human skills and using science to understand better and connect with customers. They also discuss - the importance of building relationships in business- how improvisational theatre exercises can help improve communication skills.- dealing with demanding customers who complain frequently.- the power of comedy in diffusing difficult situations, - the importance of avoiding toxic people and bosses, - the value of improvisation in business. 

In this episode, I'm talking to Laura Kightlinger, a VP of International Customer Success at Seismic. She leads the team responsible for partnering with customers across Europe and Asia to ensure their long-term value realisation on the platform. Prior to Seismic, Laura built the Customer Success team at Qubit from inception to 15 team members globally and supported significant growth at DocuSign and Google. She also shares her passion for Customer Success with others in the industry as a coach at Sales Impact Academy and Scalewise. Fun facts about Laura: lived and worked in a number of places across America and Europe Her dream location is in Southern Europe, near the seaside At the age of 16, she couldn't imagine her current career in tech, but definitely the aspect of problem-solving and her love of change! Career Journey: After studying accounting and finance, Laura started her career as a financial analyst role. She ended up working at Google and realised that sitting behind spreadsheets wasn't for her! She liked the entrepreneurial culture and the chance to grow something. After completing her MBA, she moved to London to work at Qubit, as a professional services consultant and eventually grew a global team in customer success. From here, Laura went on to join Seismic as a Customer Success Leader and has built teams in Europe and the APAC regions. Current Role: Laura always wanted to move abroad. She loves being in different places and learning about new traditions, foods and cultures, and having to learn to work with people that think differently and communicate differently. For Laura, living abroad was a really positive and enriching challenge, that helped her in building relationships and gaining local knowledge of how each market works to best support her clients. Laura's Customer Success Approach: With her background, Laura is able to bring credibility to her conversations with C-suite leaders from a finance and operations aspect. Customer Success is a huge part of revenue generation for businesses and Laura bridges that gap between overall business metrics and their own impact on the business. Laura notes the importance of not just focusing on the numbers but looking into where teams can focus on adoption and value. The aim is to try to show a data-driven picture to her leaders about what it is they do and how that ultimately contributes to the overall kind of financial and business goals that they have. Laura talks about how the value piece for her customers is always evolving. They focus a lot on tying the work they're doing with customers to their broader business goals, using storytelling around the value they drive. “I see so much the role of the CSM is to keep that conversation ongoing and make sure we have the finger on the pulse with the customer.” Her knowledge of dealing with different cultures in different ways - not a one size fits all approach – has helped her in the same way when she interacts with other leaders as a woman in a predominantly male environment. Main takeaway: When you want to deliver a message, either for C-suite or someone else, know your audience! There's a huge difference in the way you deliver the same message to different people based on your relationship with them. Follow Laura: https://www.linkedin.com/in/laurakightlinger/ _____________________________ Follow the WiCS Podcast: Website - http://womenincspodcast.com/ LinkedIn - https://www.linkedin.com/company/54116922/admin/ Marija Skobe-Pilley, the Founder and Host - https://www.linkedin.com/in/mspilley/ Instagram: @womenincspodcast

I just finished up 3 days at APTA's CSM conference. I know more than a few of you thought it was a joke that I was here when I sent out an email last week about meeting up.Well I've been teaching our Platinum Mastermind group the importance of doing in-person workshops, events and getting in front of their customers, and guess what? 14,000 of my potential customers are here.Unfortunately, most of them don't know that cash practice is an option and many of them think it's fringe, no possible or even unethical. There were still sessions where people were talking about marketing to “doctors" and the session on "innovation" was empty.Here's my rundown of what I learned and how CSM Compares to PT Biz Con especially for physical therapy business owners…Be sure to join us at PT Biz Con 2023 – the premier event for physical therapists looking to grow their businesses and reach their full potential. Visit www.PTBizCon.com to learn more and register today.TIME STAMPS:1:00 introduction2:30 why I went5:30 why you should't go to CSM17:00 why you should come to PT BizConConnect with Aaron:Facebook: https://www.facebook.com/AaronLeBauerInstagram: https://www.instagram.com/aaronlebauer/CashPT Nation FB Group: https://www.facebook.com/groups/CashPTNation

In this episode of [Un]churned, host Josh Schachter interviews Harnish Kanani, the Chief Customer Officer at Cloudflare. They discuss Cloudflare's mission to improve the internet for everyone and their approach to customer success, including how they segment their customers based on needs, size, vertical, speed, and readiness of teams.Harnish emphasizes the importance of serving the customer and building relationships from the initial prospecting stage through the entire journey with the company. They also touch on Kanani's background in enterprise consulting and his leadership style focused on serving the customer. The episode also covers various aspects of customer success, including - Building reference ability with initial customers, - Market conditions and budget forecasting - How Cloudflare uses the Customer Maturity Model (CMM) to communicate value to its enterprise customers. The CMM helps Cloudflare assess how customers are using their platform, identify opportunities for additional ROI, and work towards becoming best in class. The company's customer success team works with individual customers to help them achieve their goals and elevate their usage of Cloudflare's solutions. 

https://agileprinciple.com Hello and welcome to our PMI-ACP training program. If you're a PMP certified project manager, you may be wondering what the PMI-ACP certification is all about and how it can benefit you. Well, we're here to tell you that the PMI-ACP certification is the next logical step in your career progression, and we want to help you achieve it in 2023. To begin your PMI-ACP journey, please visit: https://agileprinciple.com Get PMI-ACP certified in a class that actually helps you become a true PRACTITIONER of the content through deep dialog, roleplay and team-work! Joined in this video with 3 of our awesome Alumni Jiki Dean-Adedeji, MBA, PMP, PMI-ACP, CSS, WSET2, Chandra Macha, and Francis Anyimigbo, PMP, PMI-ACP, CSM, CSPO, CPA, FCA, MSc - all ACP certified! Sign up here: www.agileprinciple.com and join my buddy Roy Schilling and I for this next AGILE adventure! --- Send in a voice message: https://anchor.fm/pmpradio/message Support this podcast: https://anchor.fm/pmpradio/support

FREE GIFTS AS A THANK YOU TO MY SUBSCRIBERS AGILE MANIFESTO: Great cheat-sheet for PMP, CAPM, ACP, CSM, PSM http://tinyurl.com/agileposter SCRUM CHEAT-SHEET: https://learn.pmsucceed.com/pl/2147667728 35 HOUR FREE ONLINE TRAINING VIA YOUTUBE: https://tinyurl.com/40daypmp2 If you have any questions, do not hesitate to reach out! info@praizion.com Best Wishes, Your Buddy Phill --- Send in a voice message: https://anchor.fm/pmpradio/message Support this podcast: https://anchor.fm/pmpradio/support

At CSM in San Diego, we held an innovative way of transforming society. This inaugural event “PArTy with a Purpose” was generously hosted by the APTA Geriatrics, APTA Academy of Leadership and Innovation and the ATI Foundation. We had taken over The New Museum (a premier children's museum) directly across the street from CSM. This event raised $30,000 which helped support three deserving organizationsOne More Wave - Empowering veterans to find healing through surfing. Providing wounded and disabled veterans with customized surfing equipment and a community to surf with. APTA Geriatrics Fund - The APTA Geriatrics Fund supports scholarships for future geriatric researchers and aging-specific research grants to help improve PT for older adults through the Foundation for Physical Therapy Research. ATI Foundation - The ATI Foundation was created as a way for API employees and patients to give back to the communities in which they live, work and serve. From 2003 to 2020, the ATI Foundation raised more than $4 million to make a meaningful impact in the lives of nearly 4,500 children with physical impairments. THANK YOU TO OUR EVENT SPONSORS:LEADER SPONSORS:APTA Academy of Leadership and Innovation APTA GeriatricsATI FoundationALLY SPONSORS:APTA Academy of Orthopaedic Physical TherapyNetHealthOwens Recovery SciencePerformance PT

Do you have what it takes to pass the NPTE?  In this episode, I go through a bunch of common questions that I've been receiving at CSM 2023.  If you attend the APTA CSM, be sure to stop by our booth and find us!  Find it all out in this podcast!  Be prepared for the NPTE so that you can pass with flying colors! Check out www.ptfinalexam.com/podcast for more information and to stay up-to-date with our latest courses and projects.

We need our CSM's to become more "strategic". (What that really means, no one will ever know) BUT, here's an easy way to *start*... Coaching your CSMs to get better at asking open-ended questions AND listening. Open-ended questions often begin with words such as "Why" and "How." Or they can use phrases such as "Tell me about..."

This week's episode is all about maximization. As a CSM, how do you maximize your seat at the table? Because it wasn't that long ago that customer success rarely – if ever – had a seat at the table. We're still fighting in many cases, but today, CSMs find themselves more-and-more at the center of major organizational decisions.And when we get there, it's important to know what to do. Fortunately, Monica Trivedi, JLL Technology's senior director of global customer success, is our guest this week on Unchurned, and she has plenty of wisdom to share.In particular, you'll want to listen for Monica's 3 Essential Tips on how CSMs can leverage their seats at the table. But there was much more covered in this episode, including:Gaining your seat at the table to begin with How CS takes shape within a major commercial real estate company The importance of being “crisp” when making budget requestsWhy you need to know your audience and what motivates themThe benefit of sharing your wins – and losses So be sure to check out the latest Unchurned episode on Spotify, Apple Podcasts and YouTube. 

This week is all about how we interact with customers – and we have a great guest who knows a whole lot about it.In fact, he literally wrote the book on it. Author Rob Fitzpatrick has been helping small businesses and entrepreneurs reach their goals for years. He's written several books, including “The Mom Test: How to Talk to Customers & Learn If Your Business Is a Good Idea When Everyone Is Lying to You.” This is something he knows and cares about – and he was kind enough to spend nearly an hour breaking it all down with UpdateAI's Josh Schachter! Topics covered in their Unchurned conversation include:Creating the “perfect customers” for software productsWhy how you frame a conversation is criticalWhy talking to customers should be like “surgery”How to find “overlap” between CS and learning about the customer The value in being “sneaky” in meetings Living the remote life in EuropeThere's plenty more they discussed, too, so be sure to listen to the full episode! 

It's a tough time in the business world right now – but that doesn't mean progress goes right out the window.In fact, Judd Borkaove, the chief growth and community officer at GTM Partners, looks at it completely differently; Judd, on the latest episode of “[Un]churned,” hosted by UpdateAI CEO Josh Schachter, said he believes it's a “good time” for businesses right now, whether it's setting the right foundation for a new company or reimagining how an older firm does business. That optimism serves him well at his day job at GTM Partners, a data-driven analyst firm focused on making GTM easy for companies via research, workshops, analyst work sessions, and studies. (Judd is also a partner at Red Monkey Consulting.) Judd went in-depth with Josh in this episode on go-to-market strategies and how businesses can thrive in the current environment.Topics covered in this episode include: – Why retention and expansion are essential, especially in a down economy – Why it's “good time” to build solid businesses – Determining the best go-to-market strategy– The “8 Pillars” of Judd's GTM framework – The importance of getting value to the customer ASAP – How to “incentivize” more sales while in a CS role – Using data to remove bias and make sound decisions – Ranking the best JuddsThis episode covers plenty of ground, so be sure to have your “Notes” app ready, because you'll probably want to jot down a point or two from Judd. You can find “[Un]churned,” as always, on Spotify, Apple Podcasts, and YouTube. 

Chuck Thigpen is the Senior Vice President of Clinical Excellence overseeing clinical care delivery at ATI Physical Therapy as well as being involved in delivery of specialty services, incubator projects and research. ATI will join us this year's APTA Combined Sections Meeting event Party With A Purpose to transform society by raising money to support 3 organizations - One More Wave, APTA Geriatrics Fund and the ATI Foundation. Episode TakeawaysATI committed to quality and elevating practiceOptimizing patient outcomesHighlighting CSM sessions on youth sportsParty with a Purpose - Stop by the ATI Booth to win a Hyperice product Parting Shot“Stop knowing and let's do to start doing what we know.” - Chuck Thigpen Connect with Chuck and ATI!Twitter: @chucktigpen @ATIPTInstagram: @atiptAre you attending CSM? Purchase a ticket to the first ever Party With A Purpose hosted by APTA Geriatrics, APTA Academy of Leadership and Innovation and ATI Foundation Do you want to be part of PT Pintcast Book Club? Join the PT Pintcast Happy Hour Facebook Group for more information.PT Pintcast is brewed by:Practice Freedom UFor PT Owners who want to Treat Less, Earn More, and create the business you've always dreamed of. Take the Practice Quiz now to see where you stack up. Visit practicefreedomu.com.Jackson TherapyProviding awesome adventures in patient care for physical therapists who care about where they're going! Look no further than JacksonTherapy.comMW TherapyAn EMR is to a Physical Therapist as a Hammer is to a Carpenter. You deserve to LOVE USING IT!It's time for something better. It's time for something customizable. That's where MWTherapy comes in, take a demo of their amazing EMR now at MWTherapy.com where switching your EMR is easy!Brooks Rehabilitation Institute of Higher Learning The Brooks Institute of Higher Learning is a world class organization on the cutting edge of evidence-informed practice and professional development for rehabilitation professionals. Learn more at BrooksIHL.org. FIRST ROUND Owens Recovery ScienceYour single course for clinicians who want certification in Personalized Blood Flow Restriction Rehabilitation Training and the equipment YOU Need to apply it properly In your clinical practice. Find out where you can get certified NEXT at www.owensrecoveryscience.com. PARTING SHOTThe Academy of Orthopaedic Physical TherapyThe leaders in orthopedic PT are the academy OF orthopedic PT, orthoPT.org now with Current concepts of Orthopedic PT 5th edition.