Podcasts about CSM

Justin sits down with Allison Skidmore, Chief Customer Officer at Optimizely, the world's first operating system for marketing teams.Allison brings a rich perspective shaped by stints at Adobe, Stackla, Gigya, and SAP across Asia Pacific before landing in the US to lead customer success at Optimizely. This episode explores how AI is fundamentally reshaping the marketer's daily workflow, what great onboarding looks like in an AI-native world, and what the CCO role must become as organizations race to stay ahead.Episode Notes & Key Topics1. Allison's Career JourneyStarted in SEM at a Sydney agency later acquired by Adobe, rode the wave of digital marketing's early SaaS transition.Spent six years at Adobe running customer success across Asia Pacific, building offshore teams and subscription services models.Moved through Stackla and Gigya (acquired by SAP nine months in), then scaled the CS role across all SAP lines of business in APAC.Joined Optimizely two years ago after reconnecting with CEO Alex Atzberger, bringing global enterprise CS experience to a fast-growing martech platform.2. What Stays the Same in Customer SuccessThe sales-to-CS handover friction is timeless: it never goes away regardless of company size or stage.Digital-first customer engagement (email, offshore teams, automation) has been a constant scaling challenge for decades.The shift from time-and-materials professional services to subscription models remains a dominant trend.Tech advancements create the inflection points:  AI is today's example.3. AI and the Marketer's Day-in-the-LifeAllison paints a vivid picture: by 10 AM, an AI-enabled marketer has completed a full week's worth of work.Optimizely's Opal AI product is provisioned across the entire team, enabling agent building, workflow automation, and access to tools like Claude and Gemini.The opportunity is not just efficiency, it's the ability to pull forward backlogged work and shrink implementation timelines (e.g., from 12 months to 3).The companies moving fastest are the ones blocking calendar time to train their teams on prompting and agent-building, not just giving access.4. Reimagining Onboarding and the Customer JourneyAllison's framework: great onboarding is the seamless alignment of three channels, human-to-human touchpoints, email marketing, and in-product experience.Customers now expect to self-serve answers (just like asking AI instead of calling a mechanic), human-heavy onboarding alone no longer cuts it.Consistency is the key: the message the customer gets in the product, in their inbox, and from their CSM should be identical, no basic repeats, no skipped steps.5. The Evolving Role of the CCOThe C-suite fundamentals don't change: stay curious, solve problems, skate to where the puck is going.Today, the puck is AI.  If you can't build an agent, you can't expect your team to.Allison is actively realigning roles, KPIs, and commissions around AI-native execution.The CCO who can't leverage AI to scale themselves and reimagine their business will become extinct, just like Blockbuster.Lego is the positive model: reinvention again and again.6. What's Top of Mind for 2026AI continues to dominate, but the customer journey evolution is a close second.Consumers are shifting from Google to ChatGPT and similar tools, which means brands must optimize for GEO (Generative Engine Optimization), not just SEO.Personalization is entering a new era:  every touchpoint, not just the website.

What if the thing standing between you and your next promotion as a CSM isn't working harder but learning how to spot expansion opportunities without ever feeling like a salesperson?In this episode, I'm breaking down two ridiculously simple approaches to expansion that you can start using immediately, even on your very next customer call. We'll walk through the quick “inside-out” method to uncover low-hanging opportunities in your existing accounts, plus the more strategic “outside-in” approach that helps you think like a trusted advisor and connect your customer's business goals to real revenue opportunities.By the end of this episode, you'll start seeing expansion differently… not as selling, but as understanding your customer's business and connecting the dots in a way that naturally creates growth. If you've ever felt uncomfortable with upselling or worried it's not “your job” as a CSM, this might completely change how you think about your role and your earning potential. Hit play and let's talk about the playbook most CSMs were never taught.02:09 – Why Getting Comfortable With Selling is Key for CSM Career Growth04:01 – The Fastest “Inside-Out” Way to Find Expansion Opportunities07:59 – Three Natural Questions to Uncover Expansion on Customer Calls12:47 – The Strategic Power of the “Outside-In” Approach (and Goal Trees)22:03 – How Treating Expansion as Problem-Solving (Not Selling) Gets You PromotedFREEBIES & RESOURCES:

Junaid Shaikh: The Eager Scrum Master Trap, Why Proposing Solutions Too Early Can Backfire In this episode, Junaid shares a story from his early days as a Scrum Master when enthusiasm got ahead of experience. Fresh from a CSM certification and full of ideas, he walked into teams and started proposing solutions — "No, this is not how you should do it." It felt obvious. It wasn't. The wake-up call came when he proposed working agreements to a team that had been collaborating well for two years. The pushback was immediate: "Why do we need this?" He realized he was bringing a tool he'd seen elsewhere without first understanding whether the team actually had the problem that tool was meant to solve. This led to a key shift in his approach: stop assuming. Instead of going in with answers, Junaid started creating small tiger teams with the affected people, facilitating sessions where they owned the solution. The result? Much higher acceptance and genuine continuous improvement. These days, Junaid tests his ideas before bringing them to the full team. He connects with individual team members first — his "closer allies" — to validate whether his analysis matches reality. Only when a few people confirm "yes, this is a real problem" does he bring the proposal to the group. As Vasco puts it: not all tools are appropriate at all times for all people. The same working agreements that were wrong for one team at one moment might be exactly right for a different team, or the same team at a different moment. [The Scrum Master Toolbox Podcast Recommends]

#405 In this episode, Guy welcomed returning guest White Eagle Medicine Woman Suraj Holzwarth to discuss the Crystal Skull Method (CSM), a hands-on energy modality described as a next-level, "quantum" evolution of cranial sacral therapy synthesizing ancient practices and working with 32 skull points and 32 body points. The method aims to activate the pineal, pituitary, thalamus, and hypothalamus for total health, longevity, and expanded consciousness, emphasizing intention, trauma integration, and ethical readiness as more "light" activates. Suraj explained the pineal gland's role in serotonin/melatonin, intuition, and spiritual connection, and describes CSM's use of dual-hand electromagnetic holding, breathwork to "decalcify" and expand "beams of light," grounding to regulate intensity, and practitioner finger/element techniques to balance heat and coolness. They also explored sacred geometry—especially the Sri Yantra and torus field—as a grid CSM builds around the skull and body. The episode included information about a nine-day CSM training in Port Macquarie, Australia (Nov 20–28, 2026) and directs listeners to whirlingrainbow.com. About Suraj: White Eagle is the founding director and Drum Keeper of the GrandMother Drum International Peace Project and the 501c3 non-profit Whirling Rainbow Foundation based in Homer, Alaska. She is internationally known as a shamanic healer, seer, trance-medium, author, speaker, teacher, ceremonial and performance artist of Native American and European ancestry. She has since traveled over a million miles touching a million people in 20 countries with the 7 ft, crystal inlaid, thundering heartbeat of the world's largest drum of its kind, Grandmother Drum, and promoting unity, peace, tribal reconciliation, and earth sustainability. Her award winning CDs include "Journey of the Heart", "Songlines of the Soul", "Living Waters of Grace" and "Holy Ground". She is the author of "The Magic Bundle" children's book, and "Songs of A New Earth" songbook. White Eagle is also the director and co-producer of the award winning documentary film "GrandMother Drum: Awakening the Global Heart", selected as the Top 20 Spiritual Films at the Tel Aviv Spirit Film Festival. She is the founder and director of the Rainbow Fire Mystery School (RFMS) operating in Alaska, Hawaii and Peru and has led thousands of shamanic workshops, ceremonies and training globally for over 35 years. Starting with the acclaimed "Language of One" and "Heart of One" online spiritual programs, White Eagle has now expanded the RFMS to over a dozen certified online shamanic training programs. She is also the creator, director and lead instructor of the certified shamanic methods of Balancing the Shields© Community Mother DrumKeepers Training© and The Crystal Skull Method©.In 2013, White Eagle launched the Global Blue Flame Planetary Grid ceremony, activating and renewing the earth's grid in a one day ceremony annually with 62 trained groups worldwide. Key Points Discussed:  (00:00) - Awakening the Human Light Body: The Crystal Skull Method Explained! (00:54) - Podcast Setup and Visuals (01:24) - Guest Intro and CSM Preview (04:04) - What Is Crystal Skull Method (06:42) - Pineal Gland and Benefits (13:07) - Shadow Work and Integration (22:15) - Sacred Geometry and Human Potential (29:11) - Sri Yantra and Torus Field (34:40) - Beams of Light Breathwork (45:37) - Training in Australia and Certification (51:35) - Closing Links and Farewell How to Contact Suraj Holzwarth:www.whirlingrainbow.com   About me:My Instagram: www.instagram.com/guyhlawrence/?hl=en Guy's websites:www.guylawrence.com.au www.liveinflow.co

Rassegna stampa economico-finanziaria del 9 Marzo 2026, strutturata per macro-temi e basata sulle principali testate giornalistiche nazionali.Investimenti e MercatiTestate: Corriere della Sera (L'Economia), la Repubblica (Affari&Finanza), Il Sole 24 Ore * Ambienta raggiunge i 5 miliardi di masse gestite: La società di private equity guidata da Nino Tronchetti Provera ha completato oltre 100 investimenti in 19 anni. Tra le ultime operazioni spicca l'acquisizione del 70% della bergamasca Pieco (depurazione acque), che ha quintuplicato i ricavi a 20 milioni di € in tre anni. L'obiettivo è raddoppiare gli asset a 10 miliardi di € entro tre anni per sbarcare negli USA. * Legge Capitali e incertezze sulla governance: Il nuovo sistema di voto per i CdA (voto singolo sui candidati) è criticato per l'imprevedibilità degli esiti. Il rischio segnalato è una minore trasparenza che potrebbe penalizzare l'interesse dei fondi esteri verso il mercato italiano. * Reazione dei mercati alla crisi in Iran: Lo Stoxx Europe 600 ha perso il 5,55% dall'inizio delle ostilità, bruciando circa 918 miliardi di € di capitalizzazione. Insieme a Wall Street, le perdite globali superano i 2.000 miliardi di $.Industria e TecnologiaTestate: Corriere della Sera (L'Economia), La Stampa, Il Messaggero * L'AI potenzia gli studi legali: Secondo il report Future Ready Lawyer 2026, il 92% dei professionisti legali utilizza già strumenti di AI. L'impatto sul business è significativo: il 52% degli studi ha registrato un aumento dei ricavi, con punte di crescita del fatturato tra l'11% e il 20%. * Droni autonomi per la Ocean Economy: La startup Mirai Robotics ha raccolto 3,5 milioni di € (round pre-seed) per sviluppare veicoli marini a guida autonoma lunghi 9 metri. Il sistema punta a gestire il pattugliamento costiero e l'ispezione di infrastrutture critiche sottomarine. * Export italiano nel Golfo: Le vendite di macchinari, metalli e software verso Arabia Saudita, Emirati e Qatar valgono circa 21 miliardi di €. La meccanica strumentale rappresenta il 30% del totale esportato nell'area.Fisco e NormativaTestate: La Stampa, la Repubblica, Il Sole 24 Ore * Emergenza Accise e caro-carburante: Con il greggio che ha toccato quota 100-102 $ al barile, il Governo valuta un decreto per attivare le "accise mobili". Il meccanismo prevede uno sconto fiscale automatico finanziato dall'extragettito IVA: in uno scenario con Brent a 105 $, il risparmio stimato sarebbe di 4,7 cent/€ sulla benzina e 7,5 cent/€ sul diesel. * Riforma della Giustizia e Referendum: Confermate le date del 22 e 23 marzo per il voto confermativo (senza quorum) sulla separazione delle carriere. Il provvedimento prevede la creazione di due distinti Csm e un'Alta Corte disciplinare con membri estratti a sorte. * Taglio alla Burocrazia PNRR: L'Italia deve semplificare ancora 170 procedure entro giugno 2026 per rispettare gli impegni europei. Attualmente sono 430 le procedure già snellite. Il costo della burocrazia per le imprese italiane è stimato in 43 miliardi di € all'anno.Banche e CreditoTestate: la Repubblica (Affari&Finanza) * Stallo sulle fusioni bancarie europee: Nonostante utili robusti e 300 miliardi di € distribuiti agli azionisti dal 2022, le aggregazioni transfrontaliere restano bloccate da difese nazionali e veti politici. * Il caso UniCredit e Commerzbank: La banca guidata da Andrea Orcel detiene circa il 26-30% dell'istituto tedesco, ma l'opposizione politica a Berlino frena l'integrazione per proteggere il finanziamento al Mittelstand.Energia e GeopoliticaTestate: Corriere della Sera, La Stampa, Il Messaggero * Effetto Hormuz e sicurezza del gas: Lo Stretto di Hormuz gestisce il 20% della domanda globale di petrolio e gas liquefatto (GNL). Il Qatar copre il 40% delle importazioni italiane di GNL. Un'interruzione prolungata richiederebbe di deviare carichi dagli USA, con un conseguente aumento strutturale dei costi energetici. * Nuovo assetto in Iran: Mojtaba Khamenei (56 anni) è stato nominato nuova Guida Suprema dopo l'uccisione del padre Ali. La nomina è avvenuta sotto la spinta dell'ala radicale dei Pasdaran. * Escalation Militare: In nove giorni di conflitto si stimano circa 1.400 morti in Iran. Gli USA hanno speso oltre 11 miliardi di $ per le operazioni belliche iniziali.Lavoro e FormazioneTestate: La Stampa * Peso economico del lavoro di cura: Per il 33,8% delle famiglie italiane, la spesa per l'assistenza (anziani e disabili) supera il 30% del reddito mensile. Nel 53,8% dei casi, l'assenza di supporto porta le donne della famiglia a ridurre o abbandonare l'attività lavorativa.Executive Takeaway (Insight per C-suite) * Rischio Supply Chain Energetica: La dipendenza italiana dal GNL del Qatar (40%) espone il Paese a shock di prezzo immediati se la crisi di Hormuz dovesse protrarsi oltre le 4 settimane, con previsioni di petrolio a 150 $/barile. * AI come Driver di Margine: L'adozione dell'AI generativa nel settore professionale (legale/consulenziale) non è più opzionale, con aumenti documentati dei ricavi fino al 20% e risparmi di tempo settimanali del 10-20%. * Incertezza Normativa sui Capitali: Le nuove regole sulle liste dei CdA introducono un fattore di opacità che potrebbe scoraggiare gli investitori istituzionali esteri, richiedendo un coordinamento strategico preventivo tra i soci. * Resilienza della Globalizzazione: Nonostante i conflitti e i dazi (interscambio USA-Cina ridotto di 1/3 nel 2025), il commercio globale di servizi continua a crescere (+5% nel 2025), suggerendo che le rotte commerciali sono più adattabili della narrazione politica. * Drenaggio di Talento Femminile: Il deficit strutturale nei servizi di cura impone una "tassa occulta" del 30% sul reddito delle famiglie e continua a erodere la forza lavoro femminile, rappresentando un limite alla crescita del PIL nazionale.

Rassegna stampa economico-finanziaria dell'8 Marzo 2026, strutturata per macro-temi e basata sulle principali testate giornalistiche nazionali. Banche, Mercati e NomineTestate: la Repubblica / Sole 24 Ore / Corriere della Sera * Consob: Inizia la reggenza di Chiara Mosca dopo la scadenza del mandato di Paolo Savona (8 marzo). La nomina del successore (ipotesi Federico Freni) è in impasse per veti politici. * Corporate Governance: In agenda assemblee rilevanti per i rinnovi dei vertici di Eni, Enel, Poste e Leonardo; l'orientamento del governo è per la conferma degli Amministratori Delegati uscenti. * Borsa Spa: Rischio di scontro legale tra CDP ed Euronext per il rinnovo dell'AD Fabrizio Testa. * MPS: Cresce la tensione sulla verità del caso David Rossi mentre la banca gestisce la propria uscita dalla crisi.Energia e GeopoliticaTestate: Corriere della Sera / la Repubblica / La Stampa / Il Messaggero / Il Giornale * Crisi del Golfo e Hormuz: Lo Stretto di Hormuz, dove transita il 20% del petrolio globale e il 90% del GNL asiatico, è in una fase di blocco sostanziale. * KPI Idrocarburi:   * Petrolio: Il WTI è salito del 36% in una settimana a 90,9$, il Brent ha toccato i 92,7$ (+28%). Analisti prevedono il superamento di quota 100$ al barile.   * Gas: Quotazioni al TTF di Amsterdam salite del 50-67% in una settimana, raggiungendo i 52,8 €/Mwh. * Sicurezza Alimentare: Il Golfo esporta il 14,4% dei fertilizzanti mondiali (urea al 45% della produzione globale). L'urea è rincarata del 26% in una settimana (600$/t). * Scenario Bellico: Documenti dell'intelligence USA (NIC) ritengono "improbabile" che il conflitto porti al collasso del regime iraniano.Fisco, Normativa e DifesaTestate: Il Messaggero / Sole 24 Ore / Corriere della Sera * Accise Mobili: Il Governo valuta un decreto per attivare le accise mobili, utilizzando l'extra-gettito IVA per ridurre l'imposta sui carburanti di circa 6-7 centesimi. * Lotta all'Evasione: Piano Gdf 2026 contro le "Partite IVA apri e chiudi". Target: chiusura di 9.000 posizioni nel 2026 (9.500 nel 2027). Scoperta frode da 5 miliardi € a Senigallia con 433 società cartiere. * Difesa Servizi: Trasformazione in holding della società in-house della Difesa per valorizzare gli asset e investire in IA e Quantum Computing. * PNRR: Emendamento per prorogare i contratti cloud e digitali, con incremento dei valori massimi fino al 50% e stanziamento di 100 milioni €.Industria, Automotive e LavoroTestate: la Repubblica / La Stampa / Il Messaggero * Impatto Imprese: La CGIA di Mestre stima un costo della guerra di 10 miliardi € per le aziende italiane nel 2026 (7,2 mld elettricità, 2,6 mld gas). La Lombardia è la regione più colpita con 2,3 mld di costi aggiuntivi. * Carburanti: Il gasolio ha superato i 2 €/litro in autostrada. Per il settore autotrasporto, si stimano costi aggiuntivi di 11.000 € per singolo autocarro. * Pharma: Il Gruppo Menarini chiude il 2025 con fatturato di 4,89 miliardi € (+6%). Sospeso l'investimento per il nuovo stabilimento di Firenze: i costi sono quasi raddoppiati, passando da 150 a 300 milioni €. * Semiconduttori: Il blocco delle forniture di elio e gas rari dal Qatar mette a rischio la filiera dei chip in Asia (Samsung, SK Hynix).Politica e Riforme (Referendum)Testate: Corriere della Sera / la Repubblica / La Verità / Il Fatto Quotidiano * Referendum Giustizia (22-23 marzo): Scontro frontale sulla separazione delle carriere e la riforma del CSM. Marina Berlusconi sostiene il "Sì" per una giustizia "terza"; l'opposizione e costituzionalisti (Enzo Cheli) paventano un indebolimento del potere giudiziario. * Comunali Milano 2027: Inizia la ricerca del candidato civico per il centrodestra (nomi emersi: Marina Brambilla, Ferruccio Resta), ma i partiti alleati frenano sul profilo puramente civico.Executive Takeaway (Insight per C-Suite) * Shock Energetico e Stagflazione: Il raddoppio dei prezzi del gas in una settimana e il petrolio verso i 100$ configurano un rischio concreto di riaccensione dell'inflazione e frenata del PIL nel Q2 2026. * Rischio Supply Chain: Il blocco dei fertilizzanti azotati e dell'urea produrrà un aumento dei prezzi alimentari (pane, pasta, carne) con un lag di pochi mesi, impattando sui consumi interni. * Governance e Stabilità: La linea governativa di confermare i vertici delle partecipate di Stato (Eni, Enel, Leonardo) punta a garantire continuità operativa in una fase di estrema volatilità internazionale. * Resilienza Industriale: Grandi player (es. Menarini) stanno mettendo in pausa investimenti strategici causa raddoppio dei costi di costruzione e incertezza energetica, segnalando un possibile rallentamento del CAPEX industriale in Italia. * Focus Fiscale: La nuova strategia Gdf focalizzata sulle "Partite IVA apri e chiudi" e l'incrocio delle banche dati aumenterà la pressione sui controlli neocostituiti, richiedendo massima compliance documentale.

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Another live clip from CSM. Doc Danny and Yves share how they started cash-based clinics inside gyms through subleased offices, how they built early momentum through community relationships, and why the gym model is still one of the best entry points for a new cash practice. In This Episode, You'll Learn Why "starting in a gym" is a legit and repeatable clinic launch strategy How Danny and Yves began in small sublease rooms and scaled to multi-location clinics Why insurance changes have created a more level playing field for cash care What "hunting" means in cash-based marketing and why it matters The simplest economic math behind targeting $200+ per hour How to choose the right growth path: lifestyle clinic vs mid-size vs larger scale Key Takeaway Cash clinics aren't built by waiting on referrals. They're built by being excellent clinically, showing up in the community, and creating a patient experience that people talk about. Start small, build momentum, then decide how big you want to scale. Technology Spotlight In a cash practice, patient experience is everything. Try Claire free for 7 days and reduce documentation so you can stay engaged, improve retention, and run a more efficient clinic. Free Resource Want a clear plan to go from part-time to full-time? Join the free 5-Day Challenge. Connect Physical Therapy Biz PT Entrepreneur Podcast

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What if the reason you keep coming in second place in your CSM interviews has nothing to do with your experience and everything to do with what you're missing in the presentation?In this episode, I'm breaking down the three exact categories hiring teams are grading you on… and yes, I used to be the person creating the scorecards. I'll show you how to use the prompt like a literal checklist, the basic mistakes that instantly cost you points, and how to prove you actually think like a strategic, consultative CSM (not just someone who can build a decent slide deck).I'll also discuss executive presence and the subtle signals that make a team feel confident putting you in front of their biggest customers. If you want to stop guessing what they're looking for and start positioning yourself as the obvious hire, this is your blueprint. And there's one simple shift at the end that could put you ahead of 98% of candidates. Hit play and let's dive in.00:43 – Why Presentations Are “Make or Break” in Customer Success Interviews04:07 – The Game-Changing Tip That Instantly Puts You Ahead of 80% of Candidates06:27 – The Three Big Categories Hiring Teams Use to Grade Candidates (And Where Most Applicants Slip Up)09:24 – Common Pitfalls: Why Generic Tactics and Lack of Engagement Hurt Your Chances15:09 – What Makes Executive Presence So Crucial During an Interview Presentation20:23 – Don't Overwhelm Yourself: Pick 2–3 Areas to Improve Each TimeOTHER EPISODES YOU'LL LOVE:

Doc Danny shares a live clip from his CSM presentation on how cash-based PT has evolved over the last decade and what trends will shape the next decade. He breaks down why "great things start in little rooms," how insurance changes have made cash care more viable, and why recurring revenue, longevity, and AI will define the future. In This Episode, You'll Learn Why you don't need a big buildout to start a cash-based clinic What has changed in the market over the last 10 years The 3 paths clinicians choose when they hit burnout How "momentum" is the real unlock for growth Why longevity and recurring services are a blue-ocean opportunity How AI will reduce admin burden and make clinics more profitable Why private equity is increasingly interested in cash-based clinics Key Takeaway Cash and hybrid clinics have massive runway. The winners over the next decade will build recurring revenue, position around longevity, and adopt AI to reduce admin work so clinicians can stay focused on outcomes and relationships. Technology Spotlight Documentation is one of the biggest burnout drivers for PTs. Try Claire free for 7 days and see how an AI scribe trained for physical therapists can reduce documentation time and help you stay fully present with patients. Free Resource Want a clear plan to go from part-time to full-time in your cash practice? Join the free 5-Day Challenge. Connect Physical Therapy Biz PT Entrepreneur Podcast

In this episode, we tackle the ago-old question in digital customer success: how do you gracefully transition customers from ahigh-touch, one-on-one CSM relationship to a scalable self-serve digital motion?It's a critical challenge as businesses grow and seek to optimize valuable CSM time.We dive deep into why segmentation needs to go beyond just Annual Recurring Revenue (ARR), exploring additional factors like product complexity and future growth potential to ensure the right customers get the right level of human support.Discover the prerequisites for a successful digital transition, including the necessity of a robust, self-serve foundation and a smart triggering mechanism to proactively engage customers. I share insights on reframing the conversation from "what they're losing" to "what they're gaining," and the importance of always providing a human bailout option.We also touch on virtual QBRs and auto-renewal strategies. Join me to learn how to prepare your CS motions for digital, keep customers engaged and empower them in a hybrid digital-human experience.Email Template mentioned in the show: https://docs.google.com/document/d/1SSTLT2iOZ7O271zvJ2n55jHx3MgWrO72IMrSM56HXs4/edit?usp=sharing Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

The City of Lebanon interns have taken over the podcast airwaves!! Lebanon High School seniors Chris Hill & Sam Hornbecker are teaming up with Western Boone senior Mallory Hayden to create: The CSM Podcast! In their first episode, the trio interviews WeBo senior Jaden Latham. The four seniors talk basketball sectionals, senior year, and plans after high school. Stay tuned for more CSM episodes!

Armando Spataro, Nello Rossi"Le ragioni del no"La posta in gioco nel referendum costituzionaleEditori Laterzawww.laterza.itDue magistrati, con una lunga esperienza professionale, spiegano le ragioni del no e la posta in gioco in questo referendum. I sostenitori del sì faranno leva su questioni molto sentite dalla generalità dei cittadini: la lunghezza dei processi, i veri o presunti errori giudiziari, le responsabilità dei magistrati, i motivi del conflitto tra politica e magistratura. In realtà, la revisione costituzionale si occupa assai poco della giustizia italiana e punta a ridefinire, a tutto vantaggio del governo, l'equilibrio tra i poteri dello Stato rendendo la magistratura più debole. Se la riforma andrà in porto, l'attuale maggioranza di governo si sentirà incoraggiata a procedere con il premierato sulla via di una modifica in senso autoritario dello Stato.Nello Rossi è direttore della rivista “Questione Giustizia” e vicepresidente del Tribunale Permanente dei Popoli (Fondazione Basso). Nella sua vita professionale è stato giudice e pubblico ministero, svolgendo tra l'altro i ruoli di avvocato generale presso la Corte di Cassazione, di consigliere di Cassazione e di procuratore aggiunto a Roma. Nella consiliatura 1998-2002 è stato componente del Csm. È stato membro del Comitato direttivo della Scuola Superiore della magistratura dal 2017 al 2019. Ha scritto numerosi articoli e saggi, in particolare in materia di diritto penale, di ordinamento giudiziario e su temi di giustizia, tra i quali Il potere e la ribelle. Creonte o Antigone? Un dialogo (con Livio Pepino, 2019).Armando Spataro, magistrato dal 1975 al 2018, è stato pubblico ministero e dal 1998 al 2002 componente del Csm. Ha coordinato indagini sul terrorismo interno, su mafia, criminalità organizzata e sul terrorismo internazionale, partecipando a numerosi incontri di lavoro e di studio all'estero. Èstato procuratore aggiunto a Milano e procuratore della Repubblica a Torino. Ha insegnato, come docente incaricato, Politiche della sicurezza e dell'intelligence presso l'Università Statale di Milano. Oltre che di articoli e saggi in materia di giustizia, è autore per Laterzadi Ne valeva la pena. Storie di terrorismi e mafie, di segreti di Stato e di giustizia offesa (2010) e Loro dicono, noi diciamo. Su premierato, giustizia e regioni(con Gustavo Zagrebelsky e Francesco Pallante, 2024).Diventa un supporter di questo podcast: https://www.spreaker.com/podcast/il-posto-delle-parole--1487855/support.IL POSTO DELLE PAROLEascoltare fa pensarehttps://ilpostodelleparole.it/

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Rassegna stampa economico-finanziaria del 27 febbraio 2026, strutturata per macro-temi e basata sulle principali testate giornalistiche nazionali.Investimenti e MercatiTestate: Il Sole 24 Ore / Milano Finanza / Il Messaggero / La Repubblica / Il Giornale * Pianificazione Strategica MPS-Mediobanca: Monte dei Paschi di Siena presenta oggi il piano industriale 2030 che prevede l'integrazione e il delisting di Mediobanca, fusa in MPS e trasformata in controllata al 100%. L'operazione punta a generare sinergie di costo e ricavo per circa 700 milioni di €. * Indagine Scalata Mediobanca: La Procura di Milano ipotizza un "concerto occulto" tra Delfin e il gruppo Caltagirone risalente al 2019 per il controllo di Mediobanca e Generali. Il ruolo dell'AD di MPS, Luigi Lovaglio, è ritenuto "fondamentale" dagli inquirenti. * Politiche Monetarie e BCE: La Banca Centrale Europea ha ridotto le perdite a 1,3 miliardi di €. In ambito UE, l'Italia è segnalata come l'unico tra i grandi Paesi in linea con i tetti di spesa previsti dal Patto di Stabilità. * Dazi USA e Contenziosi: A seguito della dichiarazione di illegittimità dei dazi di Donald Trump da parte della Corte Suprema, sono stati presentati oltre 1.800 ricorsi da parte di grandi aziende (tra cui FedEx, Goodyear e Costco) per ottenere rimborsi su un totale di 130 miliardi di $ raccolti in 10 mesi.Fisco e NormativaTestate: Il Sole 24 Ore / Corriere della Sera / La Repubblica / La Stampa * Riforma Elettorale "Stabilicum": Il centrodestra ha depositato un testo di 43 pagine che introduce un sistema proporzionale con premio di maggioranza (70 seggi alla Camera e 35 al Senato) per chi supera la soglia del 40%. È previsto uno sbarramento al 3% per le liste singole e al 10% per le coalizioni. In assenza del 40%, scatterebbe un ballottaggio tra le coalizioni sopra il 35%. * Referendum Giustizia: La consultazione costituzionale sulla separazione delle carriere e la riforma del CSM si terrà il 22 e 23 marzo. Non è previsto un quorum per la validità del voto. * Riscossione e Lotta all'Evasione: L'Agenzia delle Entrate-Riscossione ha ricevuto l'indirizzo di accelerare le procedure, utilizzando i dati di 2,5 miliardi di fatture elettroniche per pignoramenti mirati presso terzi. * Riforma Edilizia: Il nuovo Ddl delega prevede procedure semplificate per la regolarizzazione di abusi realizzati prima del 1° settembre 1967 e la definizione delle istanze di condono in sospeso dal 1985, 1994 e 2003.Industria e AutomotiveTestate: La Repubblica / Libero Quotidiano / Il Sole 24 Ore * Crisi Ex Ilva di Taranto: Il tribunale di Milano ha disposto la sospensione dell'area a caldo dal 24 agosto se non verranno adottate entro il 23 agosto misure urgenti di tutela ambientale. Il governo teme che il provvedimento ostacoli la vendita al fondo Flacks Group e l'utilizzo del prestito ponte da 390 milioni di € autorizzato dall'UE. * Stellantis e Welfare: Critiche per l'erogazione di cedole miliardarie e bonus ai vertici aziendali a fronte di "zero premi" per gli operai.Lavoro e FormazioneTestate: Corriere della Sera / Il Giornale / Il Foglio / La Stampa * Vertenza Rider: Glovo e Deliveroo sono sotto controllo giudiziario della Procura di Milano per violazione dell'Art. 36 della Costituzione sulle retribuzioni dignitose. Just Eat ha inquadrato i propri rider come dipendenti (circa 9 €/ora), mentre i concorrenti applicano il contratto autonomo Assodelivery-UGL, definito "pirata" da alcuni esperti. * Sanità e Risorse: Stanziati 3,5 miliardi di € per i nuovi contratti di medici e infermieri. * Pignoramento Conti CGIL: Il tribunale ha ordinato il pignoramento dei conti del sindacato a seguito della condanna per il mancato pagamento del TFR a un ex dirigente. Energia, IA e GeopoliticaTestate: Il Messaggero / La Repubblica / La Stampa * Hub Europeo per l'IA: Proposta la creazione di un centro europeo per l'Intelligenza Artificiale su modello del CERN, con investimenti stimati in 1 miliardo di € all'anno per tre anni. Il 71% delle aziende italiane ha già avviato progetti basati sull'IA. * Crisi Nucleare Iraniana: In corso a Ginevra colloqui per evitare l'escalation militare. Teheran propone di sospendere l'arricchimento dell'uranio per 3-5 anni in cambio di investimenti USA nei settori petrolifero e minerario. * Emissioni ETS: 11 Paesi UE chiedono la riforma del sistema ETS per la CO2, il cui prezzo è sceso sotto i 70 € a tonnellata. L'incidenza dell'ETS pesa attualmente per circa 35 € per MWh sul prezzo dell'energia.Executive Takeaway (Insights per la C-suite) * Rischio Regolatorio Edilizio/Ambientale: Il caso ex Ilva evidenzia come le sentenze civili possano ora disapplicare autorizzazioni amministrative (AIA) se ritenute insufficienti a tutelare la salute, creando forti incertezze sui tempi di produzione industriale. * Evoluzione del Mercato Elettorale: Lo "Stabilicum" favorisce la stabilità ma elimina i collegi uninominali e le preferenze; le aziende devono monitorare l'iter per anticipare possibili scenari di voto autunnale. * Integrazione Bancaria: Il piano MPS-Mediobanca delinea la nascita di un solido "terzo polo" finanziario italiano, focalizzato su investment banking e sinergie da 700 milioni di €, nonostante i rischi legati all'indagine penale in corso. * Compliance Lavoro (Gig Economy): L'intervento della magistratura sulla logistica e sui rider segnala la fine della tolleranza verso i contratti "pirata"; la regolarizzazione diventerà un prerequisito operativo per evitare il controllo giudiziario. * Frontiera IA: La spinta per un centro europeo dell'IA indica che la sovranità tecnologica e la disponibilità di database pubblici diventeranno variabili macroeconomiche cruciali per la competitività continentale rispetto a USA e Cina.

Doc Danny shares a CSM recap from Anaheim, including what stood out most and why he's optimistic about where the profession is headed. From the growth of performance-based PT to student conversations about AI and more forward-thinking APTA leadership, this episode highlights positive trends that matter for cash-based and hybrid clinic owners. In This Episode, You'll Learn What changed at CSM and why it exceeded expectations Why the performance-based side of PT is growing fast How the gym-area programming is a big step forward for the profession What students are thinking about entrepreneurship and AI Why APTA leadership feels more open and forward-thinking How conferences create powerful reconnection moments in the profession Key Takeaway CSM showed real momentum in performance-based care, technology adoption, and entrepreneurship. These trends create a better environment for cash-based and hybrid clinics to grow. Technology Spotlight Want to stay fully present with patients instead of stuck in documentation? Try Claire free for 7 days and see how an AI scribe built for physical therapists can reduce documentation time and improve patient experience. Free Resource Want a clear plan to go from part-time to full-time in your cash practice? Join the free 5-Day Challenge. Connect Physical Therapy Biz PT Entrepreneur Podcast

Rassegna stampa economico-finanziaria del 23 febbraio 2026, strutturata per macro-temi e basata sulle principali testate giornalistiche nazionali.INVESTIMENTI E MERCATITestate: L'Economia del Corriere della Sera / La Repubblica Affari & Finanza * Ritorno del Made in Italy: Le dinastie imprenditoriali italiane hanno investito 2 miliardi di euro in tre anni per riacquisire marchi storici finiti all'estero.   * Prada ha riportato in Italia Versace con un investimento di 1,25 miliardi di euro.   * Ariston ha acquisito Riello Group per 289 milioni di euro.   * NewPrinces (Angelo Mastrolia) ha rilevato Plasmon da Kraft Heinz per 124,3 milioni di euro. * Shopping oltre confine: Nello stesso triennio, le aziende italiane hanno investito circa 9 miliardi di euro in acquisizioni internazionali, per uno sforzo complessivo di 11 miliardi.   * Ferrero ha acquisito WK Kellogg Co. per 1,7 miliardi di euro.   * EssilorLuxottica ha rilevato il marchio Supreme per 1,36 miliardi di euro.   * Campari ha investito 1,14 miliardi di euro per Courvoisier. * M&A e Consulenza: Lo studio Tremonti Partners, in occasione dei suoi 40 anni, ha lanciato un nuovo brand focalizzato su operazioni cross-border e M&A, potenziando la governance e istituendo un comitato ESG.INDUSTRIA, AUTOMOTIVE E INNOVAZIONETestate: L'Economia del Corriere della Sera / La Repubblica Affari & Finanza / Il Messaggero * Artificial Intelligence Driven Enterprise (AIDE): Emerge il modello delle startup "AI-native" gestite da agenti intelligenti con organico minimo (es. da 50 a 5 persone).   * Investimenti IA: Google ha investito 100 miliardi di dollari su Gemini.   * Efficienza: Il mercato monitora la "disruption" nel risparmio gestito; Fineco e Banca Mediolanum hanno perso oltre il 9% in borsa l'11 febbraio per timori di disintermediazione da IA. * Industrial Accelerator Act (IAA): La Commissione UE presenterà il 26 febbraio un piano per favorire il "Buy European".   * Target componentistica: Per i veicoli elettrici, gli aiuti pubblici saranno vincolati a una provenienza UE dei componenti pari ad almeno il 70%.   * Settori chiave: Soglie previste al 25% per l'alluminio e al 30% per le materie plastiche nell'edilizia. * Space Economy: Alleanza strategica tra l'Europa (razzo Ariane 64) e Amazon Leo (Jeff Bezos) per sfidare Starlink.   * KPI: Amazon Leo ha 220 satelliti attivi (target 3.236) contro i 10.800 di Starlink. L'alleanza porterà 2,8 miliardi di euro al Pil UE entro il 2029.FISCO E NORMATIVATestate: Corriere della Sera / Il Sole 24 Ore / La Repubblica * Riforma della Giustizia e Referendum: Scontro politico totale in vista del referendum del 22-23 marzo sulla separazione delle carriere e riforma del CSM. Il Procuratore Antimafia Melillo critica le "criticità gravi" della riforma. * Dazi USA e Rimborsi: Dopo la sentenza della Corte Suprema USA che ha giudicato illegittimi i dazi di Trump, sono a rischio rimborsi tra 130 e 175 miliardi di dollari.   * Impatto export: FederlegnoArredo stima una perdita potenziale dell'8-9% sul mercato americano nel 2026 a causa dell'incertezza e del dollaro debole. * Golden Power: Cresce l'interventismo statale; nel 2024 sono state effettuate 727 notifiche di operazioni al governo.BANCHE E CREDITOTestate: L'Economia del Corriere della Sera / La Repubblica Affari & Finanza * Risiko Bancario:   * MPS: In attesa del nuovo piano industriale di Luigi Lovaglio. Utile netto salito del 17,7% a 2,7 miliardi di euro.   * Banco BPM: Crédit Agricole è salito al 20,1%.   * Generali: Partita aperta per il rinnovo del board; interesse di UniCredit per la crescita nell'asset management. * Risparmio Gestito: Record di raccolta nel 2025 per la consulenza finanziaria con 60,8 miliardi di euro netti.ENERGIA E GEOPOLITICATestate: Corriere della Sera / L'Economia del Corriere / La Stampa * Caro Bollette e Decarbonizzazione: Il Decreto Bollette introduce agevolazioni per gli energivori ma rischia di rallentare la transizione green favorendo le fonti fossili. * Regolamento Metano UE: L'industria petrolifera (Unem) avverte: le nuove norme del 2027 rischiano di bloccare il 95% delle importazioni italiane di greggio, con rincari della benzina stimati tra il 15% e il 30%. * Guerra in Ucraina (4° anniversario): Conflitto di logoramento. La Russia controlla circa il 20% del territorio ucraino. Mosca ha perso stimati 1,3 milioni di uomini tra morti e feriti.LAVORO, SANITÀ E FORMAZIONETestate: Corriere della Sera / Il Messaggero / Il Sole 24 Ore * Sanità Integrativa: Varata la prima norma per regolare un business da 52 miliardi di euro (45,4 mld spesa out-of-pocket + 6,8 mld contributi ai fondi). La vigilanza passa alla Covip. * Riforma Farmacie: Nuovi margini di remunerazione. Per i farmaci a basso costo (es. acido acetilsalicilico), il guadagno della farmacia sale dell'86%, con un aumento del costo per lo Stato del 31%. * Pubblica Amministrazione: Firmato il contratto per 400.000 comunali; aumenti medi di 140 euro lordi mensili e 2.300 euro di arretrati.EXECUTIVE TAKEAWAY (Insight per C-Suite) * Resilienza del Made in Italy: La riconquista di asset storici per 2 miliardi segnala una nuova fase di consolidamento delle "multinazionali tascabili" italiane e delle dinastie familiari, ora capaci di sfidare colossi esteri in fase di de-leveraging. * Paradigma AIDE: L'integrazione dell'IA non è più solo efficientamento, ma creazione di modelli di business con scalabilità estrema e costi fissi (OPEX) drasticamente ridotti; la minaccia di acquisizioni pre-emptive da parte delle Big Tech resta il principale rischio di mercato. * Rischio Regolatorio Energetico: Il "Regolamento Metano" 2027 rappresenta un potenziale shock di fornitura per l'Italia (rischio stop 95% greggio), imponendo una revisione urgente delle strategie di approvvigionamento e un'azione di lobbying a livello UE. * Sovranità Industriale UE: L'imminente Industrial Accelerator Act segna la fine del laissez-faire europeo, introducendo quote di contenuto locale (fino al 70%) che obbligheranno a una riconfigurazione delle supply chain globali. * Efficienza Fiscale e Welfare: La messa in sicurezza dei fondi sanitari integrativi (mercato da 52 mld) offre alle aziende opportunità per potenziare il welfare aziendale come leva di retention, riducendo al contempo il carico sulla spesa sanitaria pubblica.

Physical therapy reimbursement has declined for years — while tuition, expectations, and scope continue to expand.Steve Smith joins PT Pintcast live from CSM to discuss:Why he became a private practice owner after a VC acquisitionLessons learned about leadership during COVIDMedicare payment cuts and recent advocacy winsWhy every PT must understand advocacyHow state-level scope of practice changes create national ripple effectsThe importance of simple, clear messaging in professional advocacyHis big goal: getting one-third of PTs in Massachusetts actively signing advocacy lettersThe message is simple:If you don't engage before decisions are made, you'll be reacting after something is lost.His parting advice:Never assume. Always ask.Topics CoveredMedicare reimbursement trendsScope of practice reformPrescriptive authority & imaging accessAssociation engagementLeadership in PTHow to take your “soft first step” into advocacy

Physical Therapy Is at a Turning PointRupal Patel joins PT Pintcast live from CSM to discuss why physical therapy is entering its second century — and why that means expanding our role beyond musculoskeletal care.Key Themes:Why PT is at a professional inflection pointSocial and structural determinants of healthHow zip code predicts mortalityWhy apathy is more dangerous than resistanceHow to advocate without traveling to DCEmpowering patients to advocate for themselvesThe discomfort clinicians must embrace to growRupal makes a compelling case: If PTs want better reimbursement, better access, and a sustainable future — we must advocate before frustration turns into apathy.Her parting message draws from Mahatma Gandhi: Be the change you want to see in the world.Sponsors MentionedSaRA Health – https://sarahealth.comU.S. Physical Therapy – https://usph.com

Most physical therapy clinic owners have been told the same story:Spend 5–10% of revenue on marketing.Run Facebook ads.Buy Google traffic.Outspend competitors.But what if that advice is wrong?Live from CSM, Jimmy and Sturdy McKee break down a back-to-basics approach to clinic growth that doesn't rely on ad spend — it relies on relationships.What You'll Learn:Why patients don't buy healthcare on FacebookHow primary care physicians see 20–40% MSK cases weeklyWhy referrals are still the most powerful growth channelHow small, consistent gestures outperform “wow baskets”The psychology behind handwritten notesWhy tracking relationships matters more than tracking ad clicksWhat clinic owners lose when growth becomes the only goalThis episode is for PTs and clinic owners who want sustainable growth without sacrificing margin or humanity.

Emergency Department PT, Top-of-Scope Mindset & Reigniting Your CareerRecorded live at CSM, Jimmy sits down with Rebekah Griffith, PT, DPT, to talk about the growth of physical therapy in the emergency department — and what it takes to bring it into your hospital.In This Episode:What “Top of Scope” really means (mindset + skillset)Why ED PT jobs aren't widespread yetHow to pitch ED PT to hospital leadership (do a PT eval on the hospital)Specialist vs generalist debate in acute careWhy conferences can reignite your professional energyHow networking creates lifelong career relationshipsRebecca shares a practical framework for introducing ED PT services:Evaluate your hospital like a patientIdentify impairments and participation restrictionsAlign PT value with what matters to leadershipSet measurable goalsThis episode is about expanding what's possible in your career — and protecting the future of the profession.SponsorsThis episode is brought to you by:SaRA HealthEMPOWER EMRU.S. Physical Therapy (USPH)

Proactive Care Is a Pathway — Not a SloganPT is built for prevention.But most of healthcare still waits until pain shows up.In this episode recorded live at CSM in Anaheim, Dr. Tatiana Olevsky discusses:Why patients still go to MDs first for MSK painThe public awareness gap around direct accessHow PTs can shift from reactive rehab to proactive performanceWhy outcomes — not visit counts — should define our valueLessons from Pilates and community-buildingMovement analysis as a preventative toolWhy PT is at an inflection pointKey TakeawaysPrioritize quality over quantityScreen upstream before pain becomes diagnosisBuild rapport before educationShow patients the future, don't just prescribe sets and repsIf PT wants to be first-line, we must earn itGuest InfoDr. Tatiana Olevsky Spine PT Fellow | Private Practice Owner | Educator

CSM, il richiamo di Mattarella - Accade a Londra: l’uso dell’AI per scoprire chi sarà un criminale

Nella puntata di Nessuno Escluso abbiamo parlato del Board of Peace, di cui l'Italia sarà paese osservatore, e del discorso di Mattarella in difesa del Csm nella discussione del referendum, insieme al Senatore Filippo Sensi e al giornalista Andrea Vianello. Learn more about your ad choices. Visit megaphone.fm/adchoices

Do It Differently or Die: A Wake-Up Call for PT OwnersLive from CSM, Jimmy talks with Eric Fernandez from Hyperice about the uncomfortable realities facing outpatient physical therapy.What We Cover:The three-year journey behind the Nike x Hyperice recovery shoeWhy AI and efficiency won't save a broken business modelWhy PTs must start thinking like consumer brandsThe importance of lifecycle care and long-term valueWhy wellness companies are winning cash-based dollarsThe danger of waiting for insurance companies to “fix it”The mindset shift clinic owners must makeKey TakeawayThe system is perfectly designed to produce the results you're currently getting. If you don't like the results, rebuild the system.GuestEric Fernandez – Hyperice https://hyperice.com

Recorded live from CSM, this episode features Jake Irwin, PT, DPT — professor, athletics PT, private practice owner, and APTA delegate.The conversation covers:Why seasoned PTs still attend CSMHow to approach conferences strategicallyThe real value of networkingUsing AI to navigate conference programmingThe uncomfortable truth about home exercise complianceJake delivers a strong parting shot:When patients don't get better because they didn't follow their home program — that's not their fault. That's yours.This episode challenges clinicians to choose growth over blame.

Monica Guerzoni spiega che cosa ha detto, a chi lo ha detto in particolare e perché (sul referendum del 22 e 23 marzo), il presidente della Repubblica nel suo intervento alla riunione del Csm. Dario Sautto parla della decisione di non procedere con una nuova operazione per il bambino in ospedale a Napoli. Greta Privitera fa il punto sui colloqui tra Washington e Teheran, che non registrano progressi mentre aumentano le voci su un nuovo attaccoPerché Mattarella è andato al Csm: così il capo dello Stato ha deciso di intervenire spiazzando governo, politici e magistratiNapoli, trapianto di cuore su bambino: per il comitato di esperti «condizioni di Domenico non compatibili con un nuovo intervento»Axios: negoziati Usa-Iran in stallo, amministrazione Trump verso l'intervento militare. L'operazione «sembra imminente» e «durerà per settimane»

Il Comitato di esperti dice di no al nuovo trapianto di cuore per il bambino di Napoli. Cerchiamo di capire come si sia arrivati a questa decisione insieme a Gino Gerosa, Assessore alla Sanità della Regione Veneto, già direttore Uoc Cardiochirurgia Azienda-Ospedale Università Padova. Abbassare i toni sul referendum, questo è il messaggio che ha mandato oggi il Presidente della Repubblica presiedendo a sorpresa il plenum del Csm. Il guardasigilli Nordio ha condiviso il messaggio, aggiungendo che "mi adeguerò". Di questo e della giornata della politica italiana parliamo con Lina Palmerini, quirinalista e commentatrice politica de Il Sole 24 Ore. Approvato in Cdm il Decreto Bollette. Cosa contiene? Ce lo dice Celestina Dominelli, giornalista de Il Sole 24 Ore.

Recorded LIVE from CSM 2026 in Anaheim, Jimmy sits down with Ami Faria from the APTA Board of Directors to discuss:The honest conversation happening around PT student debtWhy the Department of Education's proposed rule could create bottlenecksHow APTA prepares PTs for real advocacy on Capitol HillWhy AI in healthcare needs guardrails — not avoidanceThe strategic push toward Remote Therapeutic Monitoring (RTM)This episode highlights the Earned Attention principle in action: Attention → Trust → Action.The profession cannot outsource its future. Collaboration is the strategy.

At CSM 2026, Jimmy sits down with Devon Morris to discuss generational differences in physical therapy — and why clinic culture may matter more than compensation for retaining Gen Z clinicians.Key themes include:The impact of growing up in a “phone-based world”The Zoom communication shiftWhy stereotypes about “kids today” miss the pointBurnout and student debt realitiesWhy some therapists leave higher pay for better cultureHow intentional leadership improves retentionIf you're a clinic owner struggling with retention — or a PT navigating your early career — this episode delivers practical insight. 00:00 – CSM 2026 Live 02:15 – Gen Z Explained 04:20 – The Zoom Effect 06:05 – Culture Over Salary 07:30 – Retention Crisis 08:40 – Parting Shot

Stop Being the “Nice PT”Live from CSM in Anaheim, Eric Bellm joins PT Pintcast to challenge one of the most uncomfortable truths in physical therapy:Are we too focused on being liked?This episode tackles:The difference between support and accountabilityWhen to have the “coming to Jesus” conversation with a patientWhy labeling someone “noncompliant” is often lazyHow to introduce accountability from the first evalWhy educators must model humilityHow PTs should approach AI and healthcare changeThe importance of professional prideKey Takeaways“Help me understand” changes conversations.Accountability starts at evaluation.Treat the human, not just the diagnosis.Have an accountability buddy at work.Don't fight change. Evolve with it.GuestEric Bellm, PT, DPT, OCSAssistant Professor – Saint Louis University

A Decade Under the InfluenceFaith Stokes takes over the mic at CSM and interviews Jimmy McKay about 10 years of PT Pintcast.This episode covers:Why reimbursement is the profession's defining issueHow students may drive the next innovation waveThe Costa Rica wheelchair fundraiser storyWhat APTA could do differentlyWhy PT must embrace visibility and communicationThe difference between communicating and being understoodThe Line That Sticks:Science isn't finished until it's understood.If you're a PT, clinic owner, or healthcare leader trying to protect trust and earn attention in your market — this episode matters.Sponsors MentionedSaRA HealthEMPOWER EMRU.S. Physical Therapy

In questo episodio di Stivale Italiano, analizziamo tre notizie fondamentali della settimana, adattate per studenti di livello intermedio. Un mix di cultura, cronaca e attualità per migliorare il tuo vocabolario.Di cosa parliamo oggi:

LEADERS cu Andrea Chiș. Ce se întâmplă cu justiția din România? Cine controlează sistemul și de ce contează pentru fiecare dintre noi? În acest episod Leaders, Cătălin Striblea o are față în față pe Andrea Chiș, fost judecător și fost membru al CSM, într-o conversație directă despre mecanismele din interiorul sistemului judiciar. Andrea Chiș vorbește deschis despre: ▶ Cum este controlat sistemul judiciar „din interior" ▶ Presiuni și dosare disciplinare folosite ca instrumente de intimidare ▶ Mesaje subtile transmise magistraților pentru a nu vorbi public ▶ Legătura directă dintre funcționarea justiției și nivelul de trai al cetățenilor ▶ De ce investigarea corupției influențează economia și încrederea publică ▶ Decizia de a se pensiona: „Nu am vrut să mai rămân într-un sistem pe care știam că nu îl mai pot schimba din interior." Un dialog despre putere, tăcere, responsabilitate și limitele reformei din interiorul instituțiilor. 00:02:50 Probleme în CSM mai mulți ani 00:04:35 Nivelul de corupție ne afectează pe toți 00:07:35 Cu cine te lupți? 00:12:10 Amenințări voalate 00:15:12 Raport la raportul CSM 00:20:16 Câtă putere are Consiliul Superior al Magistraturii? 00:28:40 Aparent, legea este ideală 00:32:00 Candidaturi pentru CSM 00:41:40 Marea majoritate tace 00:55:45 Verificări pe dosarele prescrise 01:03:00 Se poate vorbi despre intenție 01:22:00 Magia delegărilor și detașărilor 01:28:45 Bolojan și reforma legilor justiției 01:38:18 Demisia de la Facultatea de Drept 01:52:15 Drepturile magistraților la pensionare

What if landing a $200K Customer Success role has a lot less to do with your title and a lot more to do with one thing almost no one is tracking?In this episode, I went full data-nerd and analyzed 10 recent clients who all accepted Customer Success offers between $175K–$230K. I pulled apart their resumes, KPIs, career paths, and job search histories to uncover the patterns that actually showed up at this level — not the advice we think matters, but what the data clearly revealed.I'm breaking down the types of companies paying top dollar, why domain depth quietly beats title chasing, and the specific metrics that consistently showed up across every high earner. We'll also talk about why “just CSM” titles aren't the red flag people think they are and what truly drives compensation once you're aiming for $200K and beyond.By the end of this episode, you'll have a much clearer roadmap for where to focus and what to stop stressing about if a $200K role is your goal. If you've been questioning whether you're on the right path, this will give you answers. Hit play and let's dive in.And if you're ready to position yourself as the obvious choice for a high-comp Customer Success role? Apply to work with my team HERE.02:11 – Why High-Paying Customer Success Roles Are Tied to “Mission Critical” Software Companies04:14 – What Building Domain Depth Actually Looks Like (and Why It Matters More Than Job-Hopping)06:47 – The Truth About Job Titles: Why “CSM” or “VP” Alone Doesn't Guarantee a Bigger Paycheck08:54 – The Real Drivers of 200k Salaries in Customer Success: Scope, Revenue, and Accountability12:15 – Why Non-Linear Careers (and Resume Gaps) Won't Hold You Back From Earning More13:43 – How Even Top Candidates Struggle to Land Interviews (and Why Selling Yourself Is Everything)16:18 – The Actual Checklist for Breaking Into the 200k+ Customer Success Club17:16 – Why Tweaking Your Job Seeking Skills (Not Your Experience) Is the Ultimate Career Growth HackFREEBIES & RESOURCES:

Many PTs expect APTA membership to deliver immediate, visible ROI — discounts, perks, and fast results. In this conversation, Rebekah Griffith explains why that mindset misses the real value of professional advocacy.This episode covers:Why advocacy work happens whether you're paying attention or notThe “sprinkles vs cake” analogy for APTA benefitsWhy some PTs feel disappointed — and how to realign expectationsHow to approach CSM as a relationship-building opportunityWhy passive attendance leads to zero returnThe mindset shift that separates frustrated attendees from successful onesKey takeaway: You don't get value from APTA or CSM by watching. You get it by participating.

COVID changed everything — and for many PTs, it left emotional wounds that haven't healed. Kristin Walls and Lisa Kohler join us to unpack “moral injury” — how it's different from burnout, how it showed up in outpatient and acute care settings, and why it matters for the future of physical therapy.They preview their CSM talk, highlight new research on provider wellness, and share initiatives like the Wellness Committee and a national survey on professional sustainability.In this episode:Defining moral injury for PTsCSM talk preview: The Invisible WoundEthics vs. morals in clinical practicePost-traumatic growth and how to achieve itWhy PT needs moral communities — now more than everLinks:Kristin & Lisa's CSM Talk: Thursday Feb 12 @ 8amLAMP Leadership Series (TED-style talks)Wellness Committee (OPTA)PT Pintcast on YouTube: https://youtube.com/@ptpintcastWebsite: https://ptpintcast.com

Get ready for a slam dunk! Join our podcast team members Madison Catalano, Ken Vinacco, and Sara Zoeller as they discuss the degenerative diseases programming at this year's CSM in Anaheim, CA. This podcast highlights talks to help you plan your best "February Madness" experience. The DD SIG committee and members of the 4D podcast team will be visible at the Myelin Melter on Friday evening and at the poster session on Saturday from 12-2 pm and. Please come find us and introduce yourself, we'd love to hear your ideas for our podcast (comments, future topics, etc). Happy CSM!  The Degenerative Diseases Special Interest Group is part of the Academy of  Neurologic Physical Therapy – www.neuroPT.org  For more information about Combined Sections Meeting, visit https://csm.apta.org/   For questions about this podcast, please contact neuroddsig@gmail.com. 

Show Notes  As APTA's Combined Sections Meeting heads to Anaheim, this special episode offers a behind-the-scenes look at how acute care programming comes together — and how clinicians can prepare with purpose. Co-hosts Dr. Leo Arguelles and Dr. Nicole Neveau are joined by James Crick, PT, DPT, PhD, and Jean Woolford, PT, DPT, co-chairs of acute care programming for CSM, to discuss session planning, emerging themes, and practical tips for navigating the conference and making meaningful professional connections. Today's Guests: Enjeen Wolford, PTA enjeen@gmail.com James P. Crick, Jr., PT, DPT, PhD jamescrickdpt@gmail.com Co-Chairs, CSM Education Programming, APTA Acute Care Guest Quotes: 5:28 “ Our big goal is to cultivate and bring up the new speakers and the people that have never spoken in a conference before. That’s our big push…” 8:49 “ This is the place to network and to connect.  That is the most important and valuable thing that I would give anybody who’s new or newer to attending CSM.” 27:46 “ So comfortable shoes are definite must!” 27:50 “I’ll remember the first time I ever went to CSM I walked in and I couldn’t believe the masses of people that were crossing the street and walking around, and they were all PTs or PTAs, all of them. They just took over the city. The whole city was taken over and it’s a lot, but it’s so energetic. It’s so much fun and there’s so many great things you can get there.” Rapid Responses:  If you had to go to work at Disneyland as a Disney character for the day, which character would you pick? James: “ I’ll go with Aladdin.  I actually have one of my first jobs in acute care in Naples, Florida. Shout out Naples Community Hospital. They I had a nurse who said. Did you know that your hair looks like Aladdin? Me? A lot of always will be Aladdin from here on out.” Enjeen: Goofy You know you work in acute care when…  Enjeen: “When you have to go look for your nurse on the floor before you see a patient.”  James: “So it’s standing at the bedside first time in a long time and they get to embrace for, physically for the first time in a long time. The therapeutic hug.” Links: Acute Care CSM 2026 Programming: https://apta.confex.com/apta/csm2026/meetingapp.cgi/Subject/220 APTA CSM Event App: https://csm.apta.org/programming/csm-events-app APTA CSM Proposal and Abstract Submissions: https://csm.apta.org/programming/csm-submissions

????️ GUESTS:Dawn Magnusson & Rachel Prusynski – PTJ Editorial Team???? EPISODE SUMMARY:Is peer review really that scary? This special CSM 2026 preview pulls back the curtain on academic publishing with two editors from PTJ. Whether you're a clinician, student, or early-career researcher, you'll learn how to start writing, reviewing, and contributing to the scholarly conversation in physical therapy.???? Topics covered:Why PTs avoid peer review (and why they shouldn't)The surprising benefits of being a reviewerWhere new writers should start (even if they're not researchers)How PTJ is creating a more inclusive publishing pipelineThe emotional side of submitting your first article“Game time” insights from two seasoned editors???? CSM Session Info:Behind the Red Ink: Demystifying Peer Review and Empowering Emerging Scholars???? Friday, February 13, 2026 | ???? 10:30 AM – 12:00 PM???? Room 163, ACC North – Anaheim Convention Center???? Sponsored by:Pre-roll: SaRA Health – https://sarahealth.comMid-roll: Empower EMR – https://empoweremr.comPre-parting shot: US Physical Therapy – https://usph.com

What happens when the immune system turns into a weapon against cancer — and PTs aren't sure what to expect?Join Jimmy McKay as he interviews three leaders in oncology rehab at CSM 2026. Scott Capozza, Amanda Giarratano, and Stephen Wechsler break down what immunotherapy means for PTs — and how to prepare for the tidal wave of patients already coming.You'll learn:The real differences between immunotherapy and chemoWhy side effects often look like inflammation — and how to treat itWhat the data says about exercise improving survivalReferral patterns, clinical barriers, and how students are pushing changeThis is essential listening for any physical therapist working in oncology or interested in the future of personalized cancer care.

Pickleball is the fastest-growing sport in America — especially with older adults. But with its explosive popularity comes a wave of injuries. PTs Diane Fleming and Kristin Walls join the show to share insights from their CSM 2026 session, covering:Why pickleball matters in geriatrics AND sportsCommon injury patterns PTs should be ready forThe SAFE exam and its use in screening athletic older adultsAdvice for PTs pitching fun, nontraditional sessionsWhat it looks like when two PTs present... in costume???? Includes a rapid-fire game: “Pickle or Pass”???? Sponsors MentionedPRE-ROLL: ???? SaRA Health — Remote care via text, easy RTM, no app needed. sarahealth.comMID-ROLL: ???? Empower EMR — Clean workflows, faster notes, real support. empoweremr.comPARTING SHOT: ???? U.S. Physical Therapy — Build your future in PT. usph.com

Episode Summary In this episode, Doc Danny shares why cash-based physical therapy entrepreneurship is entering a powerful new phase. From his upcoming presentations at CSM to the broader evolution of the profession, Danny breaks down how business models have changed, why scalability is now real, and what this means for clinicians who want more autonomy, impact, and long-term opportunity. In This Episode, You'll Learn Why distraction during documentation hurts rapport and outcomes, and how AI scribes can fix it What Doc Danny is presenting at CSM and why cash-based models are gaining momentum How starting a clinic inside a gym can lower risk and accelerate early growth Why cash-based practices are more scalable today than ever before How entrepreneurship is becoming a larger part of the physical therapy profession Why specialization and niche expertise benefit both clinicians and patients What clinicians must nail in the early phase of business to build something sustainable How non-traditional career paths are opening new doors inside and outside the clinic What's Changing in the Profession Entrepreneurship in physical therapy is still a small percentage of the profession, but it's growing fast. More clinicians are choosing self-employment, niche practices, and performance-based models that prioritize one-on-one care, long-term outcomes, and lifestyle flexibility. According to Doc Danny, this shift isn't slowing down. Why This Matters Patients want personalized care. Clinicians want autonomy and fulfillment. Cash-based models sit at the intersection of both. This episode explains why now is a unique moment for physical therapists to build meaningful businesses that create real enterprise value. Technology Spotlight Want to be fully present with your patients instead of stuck in your EMR? Try Claire free for 7 days and see how an AI scribe built specifically for physical therapists can reduce documentation time and improve patient outcomes. Key Takeaway You don't need to have your entire career figured out today. The skills you build as a clinician and business owner are transferable, powerful, and increasingly valuable. Focus on nailing the fundamentals, stay open to opportunity, and let the path evolve. Free Resource Thinking about going full-time in your cash practice? Join the free 5-Day Part-Time to Full-Time Challenge and build a clear, realistic plan to replace your income and take action. Connect Physical Therapy Biz PT Entrepreneur Podcast

Hear from the storytellers behind LAMP's TED-style leadership session at CSM 2026. These PTs aren't just talking about leadership—they're living it through deeply personal stories of rediscovery, burnout recovery, and professional pivots.????️ Hear from:Jennifer Green-Wilson on how passion fuels transformationSean Bagbey on mental health and leadershipJohn Corcoran on finding influence outside the traditional pathKristin Walls on self-leadership and reclaiming your identityLori Pearlmutter and Susan Lukens on sustainability, connection, and growth???? TED-Style Session Info: Thursday, Feb 12 · 2:00–3:30 PM at APTA CSM 2026???? Why Listen: Whether you're a new grad, student, or seasoned PT, these stories will remind you why you started and help you lead from within.

What happens when physical therapists decide the clinic isn't the finish line — it's the starting point? In this roundtable discussion, Lindsay, Kelly, and Todd dive into how PTs can lead from any position — whether you're a student, a staff clinician, or in the C-suite.They get real about imposter syndrome, leadership guilt, CSM session picks, and why bringing your own chair to the table might be the most powerful move of your career.In This Episode:3 signs you're ready for a leadership roleWhen guilt hits after leaving the clinic — and what to do with itHow the Army fast-tracks growth in PTsTips for picking the right CSM sessionsWhy you're more ready than you think to leadSponsors:???? Pre-Roll: Brooks IHL – brooksihl.org⚙️ Mid-Roll: Empower EMR – empoweremr.com???? End-Roll: U.S. Physical Therapy – usph.com

What if the reason your job search isn't working has nothing to do with your experience and everything to do with how you're showing up? In this episode, I sit back down with Zach Sanford to unpack a powerful shift most Customer Success professionals completely overlook… treating your job search like a CS role.We break down exactly how to demonstrate your CSM skills at every stage of the process—from discovery-driven interviews and stakeholder management, to value-based storytelling, strategic outreach, and even negotiation. You'll hear tangible examples of what “walking the walk” actually sounds like in interviews, how to tier your job search like a book of business, and why small moments of delight (like thank-you notes) can make or break an offer. This is less about saying you're a great CSM and more about proving it in real time.By the end, you'll walk away with a clearer strategy, more confidence, and a completely different way to approach your job search—one that de-risks you as a candidate and positions you as the safest hire in the room. If you're ready to stop applying harder and start showing up smarter, hit play and let's dive in.0:46 – Why Customer Success Skills Give You a Unique Edge in the Job Search2:26 – How “Being a CSM” During Your Job Search Proves You Can Do the Job3:21 – Demonstrating (Not Just Talking About) Your CS Skills in Interviews5:26 – What “De-risking” Yourself for Hiring Managers Looks Like8:08 – Managing Your Job Search Like a CSM Manages a Book of Business13:01 – Leveling Up Your Interview Game with Context, Curiosity, and Tying Insights Together20:55 – Why Deep Research and Tailored Outreach Set CSMs Apart21:47 – The Power of Negotiation and Value Selling in CS Job Offers27:16 – How Small Gestures (Like Thank You Notes) Can Get You Hired30:21 – Why Being Intentional Wins In CS Job SearchFREEBIES & RESOURCES:

Physical therapists are short on time, long on complaints, and totally missing the point: we're in an attention economy. In this episode, Jimmy and the crew dive into:How RTM is "free money" and still ignoredWhat ESPN's ridiculous programming can teach PT clinicsCrossFit, Peloton, and OrangeTheory as models for gamifying outcomesWhy most CSM booths are $20,000 toiletsClinic competition, trivia-style leaderboards, and The Floor is Lava: Medicare EditionThis isn't about hype. It's about attention, strategy, and clinical creativity. Want to build the PT profession's Savannah Bananas? This episode's your blueprint.CHAPTERS: 00:00 Intro: The Attention Economy in PT 04:22 RTM Is Free Money (But No One Uses It) 09:45 What We Can Steal From ESPN 8: The Ocho 14:36 Clinic Games & CrossFit Leaderboards 19:52 The Real ROI of CSM Booths 26:11 Medicare Edition: The Floor is Lava 31:22 Alternative Halftime Shows & Fake Game Testing 36:44 Clinic vs Clinic: Building a PT Leaderboard 43:00 Final Thoughts: Outrun the Bear, Not the PackLINKS & RESOURCES:Subscribe to the show: https://ptpintcast.com/subscribeFollow Jimmy on LinkedIn: https://www.linkedin.com/in/jimmymcpt/More episodes: https://www.youtube.com/@PTPintcast

Dr. Lisa Flexner — educator, leader, and founder of Flex Health Consulting. Catch her at CSM 2026 delivering three sessions on workplace culture, substance use in patients, and weight bias in PT.This episode covers:Why clinic culture is the #1 retention toolHow to stop blaming clinicians for system problemsWhat PTs must understand about patients using cannabis, opioids, and psilocybinHow weight stigma harms health outcomes — and how to have the conversation rightGuest Info:Website: FlexHealthConsulting.comLinkedIn: Lisa FlexnerCSM 2026 Sessions:OK Boomer, Meet Gen Z – Generational culture clash in PT teamsAll Your Patients Are on Drugs – TED-style session on patient substance useA Weighty Matter – How weight stigma affects outcomes and cliniciansSponsor Shoutouts:Pre-Roll: Brooks IHL — Turn good clinicians into great ones: brooksihl.orgMid-Roll: Empower EMR — AI-powered workflows to give you time back: empoweremr.comPre-Parting Shot: US Physical Therapy — Practice with purpose: usph.com

How top sellers use customer proof to reduce risk, accelerate deals, and close with confidence featuring Krysten Conner's real world framework for social proof, references, and late stage deal momentum.