Podcasts about Retention

Interested in Natural Farming? Our BEST class of the year! OKCalyxx Natural Farming Immersive, Oct 11 & 12. Grab your tickets today! www.growcast.com/events (00:00) Josh's Farm and Background (03:18) Balancing Sand, Silt and Clay (06:15) Josh's Indoor Ecosystem (12:55) Soil Composition Gradient (16:48) Water Wicking and Retention (20:15) Ferment Station Tour (22:58) Garden Tour and Creek Filter (27:28) Natural Farming Philosophy The most beautiful indoor garden I've ever seen. Plus... Turtles in the grow?? Brand new guest Josh from Yellow Skunk Farms joins us to talk about the full blown ecosystem that he has created inside his garage on the east coast of the US. Josh shares a whole plethora of grow tips and tricks to help you bring more nature into your garden- from soil structure improvement, to utilizing local inputs, and more. Josh emphasizes how much time this project has taken, from the conceptualization years ago to the months of effort he's sunk into the build out of the project. We even get a first hand tour of the current indoor ecosystem. Make sure to stay tuned for part two of this awesome natural farming content piece! Join GrowCast Membership TODAY! Connect with the most active, vibrant cannabis community in the entire world. Personal 24/7 garden support, Members Only content and discounts, and the Grand Pheno Hunt! www.growcast.com/membership    GrowCast Seed Co KLM DROP IS LIVE! Members get $20 off per pack- this Key Lime Madness Drop is going fast so don't miss it! Code growcast15 now works with grow KITS from AC Infinity! www.acinfinity.com use promo code growcast15 for 15% off the BEST grow fans in the game, plus tents, pots, scissors, LED lights, and now REFILLABLE FILTERS!

Patient retention is one of the biggest struggles chiropractors face. Whether it's patients not completing their initial care plans or failing to return after they feel better, retention can make or break a practice. In this episode, Jerry breaks down the two most foundational aspects of retention that chiropractors often overlook—and how to fix them. What You'll Learn in This Episode: Why retention problems are usually people problems—not clinical problems The importance of having a clear care plan (and why “winging it” leads to patient drop-off) How to create agreement with patients without using gimmicks or canned recommendations Why connection is the key to long-term retention and how to stay in touch with patients after their initial care Practical ways to stay connected and reconnect, including social media, newsletters, texting, and even reactivation campaigns The low-hanging fruit most chiropractors ignore that could easily bring patients back into the office Final Thoughts Retention doesn't have to be complicated. Focus on agreement in the beginning and connection over the long haul. If you get these two foundations right, most of your retention struggles will disappear. Want Help Growing Your Practice? Jerry offers business coaching, website design, SEO, and Google Ads services specifically for chiropractors. If you're ready for less stress and more momentum, visit RocketChiro.com. Free Website/SEO Review: https://rocketchiro.com/chiropractic-practice-assessment Best chiropractic websites: https://rocketchiro.com/best-chiropractic-websites Chiropractic SEO: https://rocketchiro.com/chiropractic-seo Coaching for Chiropractors: https://rocketchiro.com/join

Discussing the long NCAA tournament droughts and which ones will end this season! Ranking the best international newcomers in college basketball! Discussing the top 10 teams in "minutes returned" per Torvik! The Sleepers Podcast is now available daily with new episodes every Monday-Friday!

Family businesses face unique pressures — leadership misalignment, succession uncertainty, and legal blind spots that can undermine decades of hard work. In this episode of The Family Biz Show, host Michael Palumbos sits down with Mike Hayes, CEO of GLC Business Services, to unpack the strategies that have allowed GLC to thrive across generations. Mike's journey from West Point graduate and Army officer to family business CEO is a case study in resilience, vision, and people-first leadership. He shares how his father co-founded GLC in 1992, pivoting away from a declining printing industry into document outsourcing, and how that foundation of service and relationships carried the company through every transition. From navigating an amicable but high-stakes ownership split with the help of a well-drafted buy-sell agreement, to steering the company through COVID by putting people before profits, Mike reveals the decisions that protected both culture and cash flow. He also explains why legacy should be about giving the next generation options — not obligations — and how mentorship and internal promotion have fueled loyalty in a high-turnover industry. Key Timestamps: 00:08:40 — Leadership alignment & avoiding drift 00:10:33 — People-first strategy in crisis 00:17:31 — The buy-sell agreement that saved GLC 00:27:41 — Mentorship and culture as growth engines 00:35:26 — Legacy by invitation, not expectation 00:52:33 — Redefining leadership legacy Tangible Takeaways for Family Businesses: Plan early, review often: Stress test your buy-sell agreement before conflict arises. Protect culture in crisis: Retention comes from trust, not just contracts. Align leadership vision: A unified direction prevents costly stalls. Build legacy through choice: Give future generations the freedom to decide. Mentor for growth: Invest in people who can lead long after you step back.

#273 Leadership | Matt is joined by Rachel Weeks, a veteran B2B marketing leader with over 20 years of experience guiding companies through acquisitions, layoffs, and tech disruption. Rachel has led both corporate and field marketing teams and is passionate about recognition-driven team cultures that retain and empower top talent.Matt and Rachel cover:How to build a recognition strategy that actually improves retention (without needing a big budget or fancy platform)Why employee motivation dips during times of stress, layoffs, or AI disruption and what great leaders do differentlyThe role of marketing in internal culture: from branding the program to building peer-driven engagementWhether you're managing a small team or leading an entire department, this episode is packed with practical insights to help you build a culture where marketers feel valued, motivated, and ready to stay.Timestamps(00:00) - – Intro (03:48) - – Rachel's background and leadership lens (06:18) - – What actually makes a recognition program work (08:48) - – How marketing supports internal culture building (11:48) - – Recognition during org changes, stress, and funding rounds (14:48) - – The impact of AI on morale and motivation (18:18) - – What happens when recognition disappears (20:18) - – The “10 minutes by Friday” habit (22:48) - – Easy, no-budget ways to recognize team members (25:48) - – Performance-driven vs. values-driven recognition (30:53) - – Monetary vs. non-monetary rewards (and what people really want) (34:23) - – Recognition vs. pay raises: what the data says (38:23) - – Why people leave even when they're paid well (42:23) - – How to ask for (and give) better feedback (47:23) - – Using AI to create space for strategic work (54:23) - – Final thoughts on leadership, retention, and culture Send guest pitches and ideas to hi@exitfive.comJoin the Exit Five Newsletter here: https://www.exitfive.com/newsletterCheck out the Exit Five job board: https://jobs.exitfive.com/Become an Exit Five member: https://community.exitfive.com/checkout/exit-five-membership***Today's episode is brought to you by Walnut.Why are we pouring all this effort into marketing just to push buyers to a “request a demo” or “contact sales” button?Come on, today's buyers don't want to talk to sales right away. They want to explore your product themselves, see how it works, and understand its value before booking a meeting.That's where Walnut comes in.Walnut empowers marketers and GTM teams to create interactive, self-guided product experiences in minutes. Embed these experiences on your site, in emails, or anywhere in your funnel to let buyers engage on their terms, from awareness to close and beyond. That's the beauty of Walnut - you're getting a platform that your sales and CS colleagues can use to showcase the product too.And the best part? You get real intent data—see which features prospects love, where they drop off, and what's actually driving pipeline. Demo Qualified Leads are the new MQL.Over 500 companies, like Adobe and NetApp, use Walnut to drive 2-3x higher website conversion rates and 7 figures in pipeline on a yearly basis. So do you want to drive more leads, shorten sales cycles, and actually show your product instead of hiding it behind another typical B2B CTA? Go check out Walnut.io. And if you tell them Dave from Exit 5 sent you, they'll build out your first demo for free!

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What happens when someone joins your team and you realize they may not be fully aligned? In this episode of Recruiting Conversations, I break down how to address early misalignment with clarity, courage, and care, before it turns into a long-term retention issue or damages your culture. Whether it's attitude, communication, or trust, the earlier you notice and name it, the easier it is to realign or release. This episode gives you a 6-step playbook to navigate the tension without fear, frustration, or avoidance. Episode Breakdown [00:00] Introduction – Every leader will eventually onboard someone who looks right on paper but doesn't align in practice. Now what? [01:00] The Bigger Risk – Misalignment is more dangerous than underperformance. It affects culture, not just outcomes. [02:00] Step 1: Define What Alignment Looks Like – Get clear on the values, behaviors, and expectations that define your culture. [03:00] Step 2: Identify the Specific Gap – Don't generalize. Pinpoint exactly what feels off so you can coach clearly. [04:00] Step 3: Create a Conversation, Not a Confrontation – Lead with curiosity. Ask honest, open-ended questions to surface real issues. [05:00] Step 4: Reset Expectations With Clarity – Paint a picture of what alignment looks like going forward and ask for real commitment. [06:00] Step 5: Track Engagement, Not Just Results – Culture is upheld through presence and connection, not just numbers. [07:00] Step 6: Release With Grace When Needed – If misalignment persists, exit with dignity while protecting the integrity of your team. Key Takeaways You Can Coach Skills. You Can't Coach Misalignment – Values, trust, and direction must be shared or it won't work. Specificity Creates Clarity – Define the gap. Don't settle for “they don't fit.” Start With Curiosity – Misalignment might be fear, burnout, or past leadership wounds. Ask first. Culture Is What You Allow – If you tolerate misalignment, you rewrite the rules of the culture for everyone. Aligned Teams Self-Regulate – When alignment is strong, the team reinforces it without you having to manage it. Leadership isn't about waiting until it breaks. It's about noticing the drift and stepping in early with conviction and care. Want help building a recruiting and retention system that aligns with your values and scales with your growth? Subscribe to my weekly email at 4crecruiting.com or book a strategy session at bookrichardnow.com. Let's build the kind of team that believes in what you're building.

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In this raw and revealing episode of the Transform My Dance Studio Podcast, Olivia Mode-Cater is joined by Inner Circle mentor Sharon Uyar and Inner Circle Growth Coach Annie Leese to answer your biggest hiring and retention questions.  From past hiring mistakes to evolving leadership styles, these three seasoned studio pros dig into what actually works (and what definitely doesn't) when it comes to building a team that carries the mission with you.  Whether you're hiring your first teacher or leading a 40-person team, this episode will challenge you to think differently about culture, accountability, onboarding—and why that "perfect fit" might still need more training than you think.  You'll hear:  How hiring based on values beats hiring based on skills  The team-damaging mistake Olivia kept repeating—and what finally stopped it  Why some of your best hires might still take a full year to onboard  How to coach high-achieving team members without burning them out  The real reason your "quietest" staff member might be your biggest red flag  Creative strategies for hiring in tough markets or rural areas  Why collaboration and communication matter more than perfection   If you're tired of doing it all and ready to build a team that grows with you—not just works for you—this episode is your next step.  Join our growing community of people just like you inside our free Facebook group. Click here to join!

Law firms deal with a mountain of sensitive documents and communications, so knowing how to manage them appropriately—and ethically—is a must for every attorney. Molly Ranns and JoAnn Hathaway welcome Alecia Chandler to discuss how to develop a robust records retention policy tailored to your law firm. Alecia guides lawyers through the process of creating a retention policy that can be customized to their practice area, including considerations for differing document retention requirements in specific areas of the law. Learn more: Ethics: Record Retention Kit - State Bar of Michigan  Alecia Chandler is an attorney and Professional Responsibility Programs Director at the State Bar of Michigan.

Law firms deal with a mountain of sensitive documents and communications, so knowing how to manage them appropriately—and ethically—is a must for every attorney. Molly Ranns and JoAnn Hathaway welcome Alecia Chandler to discuss how to develop a robust records retention policy tailored to your law firm. Alecia guides lawyers through the process of creating a retention policy that can be customized to their practice area, including considerations for differing document retention requirements in specific areas of the law. Learn more: Ethics: Record Retention Kit - State Bar of Michigan  Alecia Chandler is an attorney and Professional Responsibility Programs Director at the State Bar of Michigan. Learn more about your ad choices. Visit megaphone.fm/adchoices

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you a CEO still caught in the weeds of day-to-day operations? If so, you're not building a truly scalable business. Today's episode is here to help you shift that mindset. Our featured guest is a CEO who has grown his agency by focusing on smart leadership—prioritizing culture, developing strong management structures, and intentionally making himself less essential to every meeting. Like many agency owners, he once believed he had to outwork everyone to prove his worth. But over time, he discovered that the agency performs better when he leads with vision instead of constant presence and that CEOs don't need to be grinding to be effective. In this conversation, he shares how he came to that realization, what it's meant for his agency's growth and client success, how he built a trusted A-team, and more. Kevin Miller is the co-founder and CEO of Gr0, a performance marketing agency that's exploded from startup to 200+ clients and over 80 full-time staff in just five years. Before launching GR0 in 2020, Kevin cut his teeth at Google, served as Director of Growth at OpenDoor, and was inspired to jump into the agency world by a friend who built and sold one of the first Facebook-focused DTC agencies. His background in SEO and paid media, combined with experience at both bootstrapped and venture-backed companies, gives him a rare, well-rounded perspective. Today his mission is clear: build a high-performance team that wins together. In this episode, we'll discuss: Two levers to driving growth. Why CEOs are more effective when they're not grinding. Understanding that delegation is not optional. Client acquisition that doesn't feel like sales. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources This episode is brought to you by Wix Studio: If you're leveling up your team and your client experience, your site builder should keep up too. That's why successful agencies use Wix Studio — built to adapt the way your agency does: AI-powered site mapping, responsive design, flexible workflows, and scalable CMS tools so you spend less on plugins and more on growth. Ready to design faster and smarter? Go to wix.com/studio to get started. Getting to See the Possibilities of the Agency Space Watching a friend grow and sell a Facebook-focused DTC agency helped Kevin clearly see the differences between growing a bootstrap business versus a venture-capital backed business. His friend ended up selling the business for over $100 million, which Kevin hadn't think it was possible to do in the agency space. It was an inspiring moment that led to the realization that he too could build and scale his own business, which he chose to do in the SEO niche. From Zero to 200 Clients: The Growth Playbook With just half a decade in the agency business, Kevin can see most people just can't handle it. “Every day is a different game of guacamole with all sorts of people problems.” After all, in this business our product so the best way to guarantee you're creating a safe environment where people want to stay is to over index on culture. This is how a young agency can go from scrappy startup to 8-figure beast in half a decade. It's all about building a culture that attracts and retains A-players. If your account manager leaves, that client feels like they have to start over. It can be the worst experience for a client and the best way to avoid is to create an environment where everyone feels like part of a team. Kevin runs GR0 like an NBA franchise where everyone's expected to perform at a high level, without being a burnout factory. He's also very strict about behavior. No matter how talented you are, you can never be rude to a client or other employees. It's a team-first culture with high accountability and even higher standards that has grown fast by keeping people, delivering great work, and staying crazy responsive. Two big levers driving their growth: Kevin attributes his agency's success with client to two main elements: Rapid response times: Emails, texts, Slack messages… they don't sit idle. Obsession with client results: Deliver, retain, and let referrals do the work. Additionally, he knows it's not all about attracting new business. Churn is a killer. Retention isn't sexy, but it's the secret to compounding revenue. Inside the Org Chart: A 5-Level Machine In terms of the deals the agency is closing with clients, Kevin is a big believer that there's little room to do great work on a monthly basis, which is why he prefers offering six-month contracts that will later get renewed for another six months. He's also put a lot of thought into the agency's organizational structure, which he breaks down into five levels: Executive Team VPs Associate VPs / Directors (each running a service line) Campaign Managers Contractors & Specialists As to him, his role as CEO is divided into three categories: Coach – Recruiting and leveling up 10x talent across the top team. Closer – Still active in sales, he sets expectations and closes high-value clients. Visionary – Driving innovation like launching new services (radio is next!) and adopting tools like ChatGPT for smarter, faster workflows. You'll Be Needed Less & Less as a CEO – and That's Okay Being a CEO won't necessarily come naturally to everyone, which is why Kevin has a coach that has taught him how to conduct himself and cast the vision for the agency. He's also embraced the fact that putting together a capable team will mean getting told they don't need you to pitch in on every meeting. “If someone doesn't need me in a meeting, I'm relieved. It means we've built something scalable.” A true leader should be helpful and keep the company moving forward, which is why Kevin sees his role more as someone who works for everyone at the company, as opposed to the old model where bosses were tyrants that barked orders all day. It's not easy to lead 200+ employees, and leaders nowadays recognize that the way to do so is not just having a very strong team but also being able to keep them by building a great culture. From Hustle Mentality to Smart Leadership Kevin and Jason both admit they had to unlearn the “first one in, last one out” badge of honor. Many leaders tend to think they have to outwork everyone. Kevin admits he still wrestles with showing up early to prove value—even though the company runs better when he focuses on vision, not presence. The truth is agency CEOs don't need to be grinding to be effective. They need to be accessible, and they need to build teams that run without them. “If I'm on a mountain or a golf course, and I get a call, I'll answer. But if the team doesn't need me? Even better,” Jason shares. This shift, from being the engine to being the guide rail, is one most agency owners struggle with. But letting go (and training others to step up) is the only way you get out of the weeds. Delegation Isn't Optional—It's Leadership 101 Early on, Kevin believed only he could do the work “right.” But that mindset capped his growth—and created unnecessary pressure. Effective delegation and believing in your team is what makes a great CEO. As he says now, “you have to pass the ball and trust they'll show up.” If you're asking, “How should we do this?” you're already in the weeds. The better question is, “Who on my team should own this?” If you need ideas, start with Jason's 1 3 1 method to train team decision-making is a killer takeaway: 1: What's the problem? 3: What are three ways to solve it? 1: What do you recommend? It's a simple leadership tool that trains independence—so you're not the bottleneck every time something needs approval. You Can't Build Big if You Can't Let Go If you want to make sure you have people on your team who'll step up after applying the 1 3 1 method, hire people who can manage themselves. Kevin and Jason both agree they're not built to manage micro-tasks—or people who need micromanaging. “If I'm going to manage someone, I'll expect them to do it like me, at my pace, with my level of commitment. And that's not fair,” Kevin admits. As owners, your growth is capped by how much you think you have to do. Build a team of leaders—not followers. Give direction, not checklists. And accept that mistakes are part of the process. In the mastermind, Jason and the members celebrate even the failures—because sharing missteps keeps others from repeating them. That's how real learning happens. Client Acquisition That Doesn't Feel Like Sales Now let's talk lead gen. How did Kevin's agency bring in over 200 clients? It wasn't ads. It wasn't cold emails. It was strategic referrals—and they engineered that pipeline from the ground up. In Kevin's view, cold acquisition just doesn't work well with the amount of competition in his space. Instead, he built a network of warm referrals of ~25 trusted partners. Each partner gets 10% of the monthly revenue from any referred client. But more importantly, they only recruit partners who already know Kevin and trust his team to deliver. “I'm not reaching out cold saying ‘hey, I'll pay you 10%.' I'm building real relationships with people who already trust me.” This warm referral engine is the opposite of passive referrals. It's intentional, proactive, and mutually beneficial. It scales because Kevin didn't wait—he built the network years before launching GR0. Most of the time referrals aren't scalable. However, when you do it this way—proactively recruiting the right partners—it becomes a one-to-many strategy. This is a model more agency owners should be thinking about. It's lower friction, higher trust, and most importantly: it cuts through the noise in a saturated market. Pricing, Positioning, and Playing the Long Game One thing Kevin admits he should be raising prices more often. GR0 started with $3,000/month clients and now charges $8K–$10K for the same package. But that evolution took five years. Still, their market positioning is clear: “We're expensive but fair. Not overpriced, not low-budget. Right in the sweet spot.” This ties back to the trust built with clients and referral partners alike. If the value is real and the results are consistent, the relationships last. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Nick Turley is Head of ChatGPT, the fastest-growing product in history, with 700 million weekly active users (10% of the world's population). He was part of the original hackathon team that shipped ChatGPT in just 10 days, helped it grow from zero to billions in revenue, and leads product for what may be the most consequential product of our time. We recorded this the day before GPT-5 launched.We discuss:1. The 10-day sprint from deciding to ship ChatGPT to Sam Altman's tweet (and why it was originally called “Chat with GPT-3.5”)2. How they ran a willingness-to-pay Van Westendorp survey in their Discord to decide on the $20/month price point that everyone copied3. The “Is it maximally accelerated?” philosophy that drives OpenAI's insane shipping velocity4. Why ChatGPT's retention curve “smiles”—users leave, then come back months later using it more5. The accidental decisions that changed history, including not having a waitlist6. The impact ChatGPT will have on SEO and product growth7. The counterintuitive reason why shipping unpolished AI features beats waiting for perfection8. Why ChatGPT intentionally shipped with that “ugly” model-chooser dropdown9. How TikTok comments became a primary user research channel early on—Brought to you by:Orkes—The enterprise platform for reliable applications and agentic workflows: https://www.orkes.io/Vanta—Automate compliance. Simplify security: https://vanta.com/lennyPostHog—How developers build successful products: https://posthog.com/lenny—Transcript: https://www.lennysnewsletter.com/p/inside-chatgpt-nick-turley—My biggest takeaways (for paid newsletter subscribers): https://www.lennysnewsletter.com/i/170411252/my-biggest-takeaways-from-this-conversation—Where to find Nick Turley• X: https://x.com/nickaturley• LinkedIn: https://www.linkedin.com/in/nicholasturley/• Website: https://nickturley.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Nick Turley(04:52) GPT-5 launch(09:13) The vision for ChatGPT and AI assistants(13:52) The early days of ChatGPT(17:14) The success and impact of ChatGPT(20:44) Product development and iteration(23:11) Maximally accelerated: the OpenAI approach(26:17) Retention and user engagement(33:42) The future of chat interfaces(36:31) The evolution of ChatGPT(38:52) Subscription model and pricing strategies(42:10) Enterprise adoption and challenges(44:10) Balancing multiple product lines(52:13) Emergent use cases and user feedback(01:02:15) OpenAI's unique product development approach(01:05:07) The importance of team composition(01:08:50) Balancing speed and quality in AI development(01:14:23) The role of evals in product development(01:16:13) The future of AI-driven content and GPTs(01:21:51) Philosophy and product leadership(01:23:47) Career journey and advice(01:27:49) Lightning round and final thoughts—References: https://www.lennysnewsletter.com/p/inside-chatgpt-nick-turley—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com

Culture isn't something you build later, it's happening right now, whether you're aware of it or not. In this powerful episode, Dr. Angela Jackson joins George to break down how intentional leadership can make or break your team's energy, retention, and trust. If you're building anything with people… This one's a masterclass.What You'll Learn:Why culture is always being created, whether you're intentional or notThe hidden ways leaders shape employee experience and retentionHow to recognize and reverse “quiet quitting” inside your businessThe role of empathy and flexibility in building high-performing teamsHow to build a win-win workplace that drives innovation and resultsPractical strategies to empower team ownership and close the communication loopThe difference between transactional perks and meaningful benefitsHow to intentionally develop managers and “culture carriers” in your organizationKey Takeaways:✔️Culture is created by default or design, choose wisely.✔️60% of employees feel their bosses don't care about them.✔️Startups often unconsciously build zero-sum workplaces.✔️Quiet quitting happens when leaders aren't listening.✔️Retention and results start with empathy and agency.✔️Reimagine benefits around what actually matters to employees.✔️Great managers are made, not born, train them intentionally.✔️Give team members ownership and a voice in innovation.Timestamps:[00:00] – Culture is created whether we intend it or not[04:00] – What entrepreneurs get wrong about culture[06:00] – The “quiet quitting” epidemic and what causes it[08:30] – How to hire for complementary strengths[11:00] – KPIs for culture: where to begin[14:30] – Culture carriers and manager training[18:30] – Leadership mistakes: hiring for potential with no support[21:00] – Practicing culture in 1:1 relationships[23:00] – Boundaries, burnout, and leading by example[26:00] – Why “throwing money” at problems doesn't fix culture[29:30] – Ownership mindset: every employee as a leader[32:00] – How to close the loop and truly listen to your team[36:00] – Flexibility, empathy, and benefits that actually work[38:00] – How culture impacts business outcomes[41:00] – Wrap up: start small, lead intentionallyYour Challenge This Week:Share your biggest insight from today's episode on Instagram and tag us!Start a conversation with your team—what kind of culture are you really creating?Grab Dr. Angela Jackson's book The Win-Win Workplace and begin applying at least one principle this week.Connect with Dr. Angela Jackson on Instagram, Facebook or LinkedIn.For more real, tactical wisdom and behind-the-scenes lessons, follow George on Instagram: @itsgeorgebryantJoin The Alliance – The Relationship Beats Algorithms™ community for entrepreneurs scaling with trust and connection.Apply for 1:1 Coaching – Ready to build with sustainability, impact, and ease? Apply here.Live Events – Get in the room where long-term success is built: mindofgeorge.com/event

In this insightful episode, Michael D. Levitt explores the Square Management System Alignment Model, a framework by Matthew Person designed to foster organizational alignment without the need for micromanagement. Developed by Matthew from Town Square Advisors, this model is grounded in real-world executive and M&A experience. It focuses on aligning employee beliefs and behaviors with company systems to prevent culture drift and enable long-term, sustainable growth. Michael underscored the urgent need for such systems, sharing examples of organizations that significantly improved through alignment—not turnover—by earning employee trust and recognizing internal capability. The Power of “Constrained Independence” Matthew introduced the concept of constrained independence, a four-part management model built on Identity, Instruction, Intercommunication, and Information, with ten key operational elements. This framework helps leaders strike a balance between empowering staff and maintaining clarity. Listeners were invited to assess their own organizations using a free quiz at TownSquareAdvisors.com. Michael emphasized the importance of continuous monitoring and cultural measurement—warning that top-down approaches to diversity and alignment can sometimes lead to unintended tension unless rooted in authenticity and openness. Lessons from Championship Teams Drawing from professional sports, Michael shared a compelling analogy about leadership, team culture, and performance. While the 1990s New York Yankees focused on acquiring high-priced talent, it was the Boston Red Sox's commitment to balanced teams and deep culture, under leaders like Tito Francona, that ultimately led to their championships. The lesson? A deep bench, clear roles, and trust in your team's abilities drive real, repeatable success. Trust, Decision-Making, and Human-Centered Leadership Trust emerged as a recurring theme—especially in how it empowers independent decision-making and employee engagement. Matthew contrasted toxic, high-constraint workplaces with cultures that reward initiative. Michael reflected on his own experience of being hired for his potential, not just his résumé, and how adaptable systems that honor both organizational needs and individual strengths pave the way for high-performance cultures. Hiring, Retention, and Thriving Work Environments With over 18 years of leadership experience, Michael emphasized the importance of cultivating an environment where employees can grow, not just work. Culture isn't one-size-fits-all—it's about designing systems and environments where your people can thrive. He challenged the myth of a “correct culture,” advocating instead for cultural authenticity and values-based alignment tailored to each organization. Ethical Offboarding and Supporting Career Growth When it comes to letting people go, Michael shared his values-driven approach: treat exits with dignity, and support people in finding better fits elsewhere. Drawing on personal experiences from both sides of the table, he emphasized the long-term value of trust, transparency, and doing what's best for the individual, even when it's a tough call. Culture Meets Data: Using Analytics to Lead Smarter To round out the discussion, Matthew dove into how the Square Management System uses analytics to assess culture across various organizational levels. This diagnostic tool is especially helpful for startups and mission-driven entrepreneurs aiming to build cohesive teams from the start. The system doesn't promise perfection, but it delivers clarity—giving leaders the actionable insights they need to close culture gaps, improve communication, and align operations with purpose. Listeners are encouraged to explore the free tools and resources at TownSquare-Advisors.com.   Welcome to another episode of the Breakfast Leadership Show, where we dive deep with leaders reshaping how we work, lead, and live. Today's guest is Matt Person—a strategic powerhouse with more than two decades of experience in M&A, organizational design, and aligning people with purpose. Matt is the mind behind the Square Management System, a practical framework that brings clarity and cohesion to companies' operations by aligning people, processes, and performance. His upcoming book, The Culture of Alignment, explores this in depth and is a must-read for leaders building resilient, high-performing organizations. With a career that spans global corporate development, private equity-backed ventures, and even a decade in professional baseball leadership, Matt brings a truly unique perspective. Recognized as a Rising Star by the Colorado Springs Business Journal and a Thought Leader of the Year finalist by the Alliance of M&A Advisors, his credentials are only matched by his passion for excellence. Matt holds an MBA and an MS in Finance from Boston College, and a degree from Colgate University. He's a guest lecturer, frequent industry speaker, and lives just outside Boston with his family—when he's not refining growth strategies, you'll find him on the golf course, hunting down vintage cars, or scouting out his next favorite restaurant. Speaker Bio:  https://www.espeakers.com/dashboard/50932/profile LinkedIn:  https://www.linkedin.com/in/matthewdperson/ Website:  https://www.townsquare-advisors.com/  

The HVAC industry is evolving quickly, from advanced controls to new refrigerant standards, yet one principle remains timeless: skilled technicians are the backbone of the trade. What is changing is how companies are preparing those technicians for long-term careers through focused HVAC training. According to the U.S. Bureau of Labor Statistics, employment in the field is projected to grow 9 percent from 2023 to 2033, with about 42,500 openings each year. This faster-than-average growth underscores the need for clear career pathways, strong retention strategies, and higher service standards.How can HVAC companies design training that develops technical mastery while fostering pride, customer focus, and career growth?In this episode of Straight Outta Crumpton, Greg Crumpton engages with Jeremy Clark, the Training and Development Leader at Carolina Chillers. Clark shares how nearly two decades in the field, from residential service to data center cooling and project sales, shaped his vision for technician development. Clark explains why retention starts with career clarity, how “doing one extra step” elevates customer service, and why adaptability is essential in a rapidly changing industry where HVAC training must keep pace with new technologies.Key Points from the Conversation:Building training programs that pair technical standards with personal career roadmaps to improve retention and engagement.Encouraging technicians to “do one extra step,” small, thoughtful actions that strengthen customer trust and set work apart.Preparing teams for new technologies, from A2L refrigerants to advanced rooftop and VRF systems, through targeted skill-building.Jeremy Clark is the Training and Development Leader at Carolina Chillers, bringing nearly two decades of HVAC experience across residential, geothermal, commercial, industrial, controls, and critical facility environments. His career includes roles as installation and service technician, sales engineer, and building automation specialist, giving him a broad technical foundation and strong customer-focused approach. He is dedicated to developing both new and seasoned technicians through structured training, mentorship, and skill-building that enhances expertise, career growth, and service quality.

Originally uploaded July 1st, reloaded July 10th. Chris Holman welcomes Amanda Johnson, Business Resource Coach, CAMW!, Lansing, MI. Question: What is the Business Resource Network? Capital Area Michigan Works!' Business Resource Network (or BRN as we typically call it) is a novel retention strategy that focuses on preventing employees from quitting or getting fired. The long-term goal is to improve employee retention for BRN member employers, which will boost productivity along with growth opportunities within their organization. Targeted services to employer members working with a BRN Success Coach aim to successfully remove barriers to employees that may affect retention while providing pathways for those facing obstacles to employment success. Question: How does the Business Resource Network assist employees? Employees meet with a BRN Success Coach and identify areas of improvement. The coach works with each employee individually working to connect them with area resources or provide soft skills training until they meet their goals. Coaches then follow up with employees until their employment is stabilized and they successfully complete the program. What can the Business Resource Network help with? Commonly, employees seek help for housing and transportation. However, the Business Resource Network can also support employees struggling with childcare, legal problems, and personal issues. We often tell employees that if they have a problem, we have a solution. Question: How is the Business Resource Network different from a company's Employee Assistance Program? Most EAPs provide confidential assessments and short-term counseling. EAPs are typically more clinical. Our Business Resource Network pairs easily with existing EAPs and often increases employees' usage of their EAP. BRN provides a Capital Area Michigan Works! Success Coach to the member company's workers. That Success Coach works closely with struggling workers, identifies areas of improvement, and supports the employee to make necessary changes to reach their goals. This may take the form of connection to community resources, direct financial assistance or soft skill training. The Business Resource Network also features direct referral through managers or human resource employees. Question: Why should an employer join BRN? In 2024, our employer BRN members averaged 778% return on their investment. Retention and productivity increase, and recruiting and training costs decrease. The Business Resource Network at Capital Area Michigan Works! understands employment needs and trends in the tri-county region. The BRN team works daily with member employers to address these needs and provide resources to develop solutions geared toward employee retention. When a company joins BRN, they have access to an on-site and/or virtual Success Coach who is dedicated to work directly with that company's employees to develop individual plans to get the services they need to not only stay but grow within that same organization. Question: How can employers find out more? Membership is currently open for more local employers to join. For more information, please contact the BRN team at BRN@camw.net. » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/

This week, I sat down with Berk Bahceci, founder of Heraclea, to talk about what it actually looks like to build a product-led brand from scratch, without cutting corners.We talk about what it means to invest early (like, before a single sale), why he built a full production facility in Turkey instead of outsourcing, and how customer feedback led to one of Heraclea's most important programs.Berk also shares why he's not interested in being in 5,000 stores, how he's onboarding farmers into his supply chain without sacrificing quality, and what it looks like to grow with intention when most CPG brands are sprinting to exit.If you're building a product brand, growing DTC, or trying to stay values-aligned as you scale, this episode's packed with takeaways you can actually use.

Is AI really coming for personal trainers and gym owners?In this episode of the Sweat Success Podcast, I break down the truth about AI in the fitness industry and why most coaches are thinking about it all wrong.We're talking with a strong base of real numbers and real strategy! learn what actually separates trainers who grow in 2025 from those getting left behind….Here's what we cover:-Will AI replace 1-on-1 personal training?-Why some PT businesses are flatlining?-How to grow sustainably as a personal trainer?-What 1000+ trainers and 100,000+ clients taught me about building a real business-And how to scale without skipping steps.If you're a gym owner or fitness coach trying to grow your business the right way, this episode is for you.__________________________________________________________________________________________________

Many gym owners don't know how to calculate member retention or implement effective retention strategies. Fern 7 Jay break down why retention is the key to predictable growth for your gym. You'll learn exactly how to calculate your monthly lead need based on your churn rate so you can grow with clarity and confidence.---

On the podcast I talk with Lucy and Nicole about how customer-driven iteration led Zumba from VHS tapes in 2001 to launching an app in 2024, their app2web experiments that boosted LTV by 17%, and how they are able to charge for content when countless Zumba classes are available for free on YouTube.Top Takeaways:

Are you podcasting just for content, or are you turning it into a true growth strategy?   This week, I'm joined by podcast strategist and Podstar founder Melina Dio, who breaks down how to launch and grow your show with a plan that actually supports your business.   We cover: ✔️ The real reason to start your show (and how to avoid burnout) ✔️ How to structure your episodes so they lead listeners to your offers ✔️ Guest vs. solo episodes, and how to do both well ✔️ What most podcasters get wrong with their intros and CTAs  

Questions Seema answered in this episodeWhat is Sensor Tower, and how does it analyze the digital retail economy?What tactics actually drive engagement and conversion for e-commerce apps?How are loyalty programs, membership fees, and incentives engineered to retain users?Why is ‘engagement' more critical than mere app downloads?What happens when acquisition ad spend dries up (Temu, Shein) and retention isn't there?How do free shipping, fast returns, and frictionless checkout rewire user habits?What does the data say about the new ‘in-app event' wars among major retailers?What are the most common blind spots for mid-sized brands trying to compete with giants?How can smaller brands leverage data, urgency, and unique value to build sustainable engagement?What emerging trends should e-commerce marketers prepare for?Timestamps(0:00) – Intro: Sensor Tower, Seema's role, scope of data and products(3:00) – Why engagement beats downloads: session length, frequency, retention(4:00) – The mechanics of loyalty programs: Amazon Prime, Target Circle, Ulta, and more(8:30) – Tariff threats and the new ad spend math: what happens to MAU when you cut UA?(11:00) – Small brand playbook: driving downloads, boosting engagement, and using incentives(23:32) – In-app events: the new engagement arms race (Amazon, Walmart, Target)(26:00) – The difference between frequency and discretionary shopping(34:00) – Platform evolution, removing friction, and why smaller features win(37:00) –Emerging trends in e-commerce apps(52:15) – Wrap-up: How to connect with Seema, Sensor Tower, and what's nextQuotes(8:50) “Since the removal of the de minimis tax exemption and also the tariffs, we've seen a decline in advertising spend and a shift to other countries.”(13:43)  “If you're a smaller brand and you want to compete, you have to really know who your customer is and what attracted them to you in the first place.”(24:45)  “Frequency seems huge for retention and how much time they're spending on the app, but how do these top brands keep users coming back without fatiguing them with advertising?”Mentioned in This EpisodeSensor TowerSeema Shah Linkedin

Send us a textWhen emergencies happen, donors respond. But too often, that generosity fades just as quickly as it arrives. While acquiring new donors is important, how can we better cultivate and steward those who have already given? How do we bridge the gap between crisis-driven giving and long-term donor commitment? And how do we engage supporters in a way that reflects the evolving expectations of Canadian donors?This session recorded live at the Build Good Summit explores what's changing in fundraising today – how donors are engaging across multiple channels, why traditional storytelling approaches no longer resonate, and what organizations need to do to build deeper, lasting relationships. Shairoze Walji shares her full-circle story about how her family arrived in Canada as refugees and how, years later, she now works to support displaced people through UNHCR. Our personal connections to our work matter, and when we tap into those connections in the right way, we build trust, community and donor relationships that extend far beyond a single moment of crisis.—⛰️ Don't miss out on the next BuildGood Summit! Sign up to be the first to know about the dates, location and super early bird discounted tickets at www.buildgoodsummit.com  

You got seven minutes? Nicole is coming in fast and hot with a game-changing strategy to help you level up fast AF. Take off your pants and buckle up b*tches, it's about to get bumpy… Today's episode is about to blow your MF mind when it comes to getting really great results from ANY program you buy. No cat needs a bath excuses, it's only seven minutes. Success doesn't take time, only intention. That is exactly how Nicole grew her empire to seven figures in her first year.Being a lifelong learner isn't the same as implementing and taking MF action. That's why we're showing you how to move out of memorization and regurgitation and into that needle moving comprehension and retention... Whether you are just getting started or you are ready to slay six-figure months, Nicole's unique approach to entrepreneurship will get you to where you want to go…Then, get your hooves on the five-algorithm hacking pieces of content to content that connects with your Unicorns fast AF!

[2] Listening to podcasts while you exercise is an exercise in futility: fact or fiction? This episode was first released on October 1, 2024. Description : - Adam and guest resident co-host, Dr. Victoria Turnbull, interview Dr. Michael Gottlieb about a recent paper of his that should be relevant to anyone who listens to podcasts for learning. The paper looked at immediate and delayed recall of podcast content of residents listening to podcasts during aerobic exercise and at rest. We also discuss multitasking, cognitive load, and the way our brains make decisions.   Length of Episode: 38 minutes   Resources to check out :  Gottlieb M, Cooney R, Haas MRC, King A, Fung CC, Riddell J. A Randomized Trial Assessing the Effect of Exercise on Residents' Podcast Knowledge Acquisition and Retention. Acad Med. 2024 May 1;99(5):575-581. doi: 10.1097/ACM.0000000000005592. Epub 2023 Dec 18. PMID: 38109353. https://pubmed.ncbi.nlm.nih.gov/38109353/  Perham, N., & Currie, H. (2014). Does listening to preferred music improve reading comprehension performance? Applied Cognitive Psychology, 28(2), 279–284. https://doi.org/10.1002/acp.2994 https://psycnet.apa.org/record/2014-08687-016  Contact us: keylime@royalcollege.ca   Follow: Dr. Adam Szulewski https://x.com/Adam_Szulewski 

Andrew Christison is the Co-founder and CEO of Retencity, a full-service customer lifecycle and loyalty marketing agency. Under his leadership, Retencity has worked with fast-growing brands like epres, Revision Skincare, and Diamond Art Club. The agency is also a member of 1% for the Planet and has planted over 80,000 trees and served over 100,000 meals through food banks across the US. Before Retencity, Andrew was the Vice President of Strategic Partnerships at Sendlane. In this episode… Many e-commerce brands struggle to scale sustainably because they rely on short-term tactics like discounting or top-of-funnel traffic generation, neglecting the long-term impact of customer retention and lifecycle marketing. Even brands generating $10 million in annual revenue can lack the infrastructure and strategy to nurture lasting relationships with their customers. How can companies rethink their tech stacks and messaging to build genuine brand intimacy and retention that drives growth? As an expert in lifecycle marketing and customer relationships, Andrew Christison maintains that brands can shift from transactional messaging to experience-driven communication. This requires building trust from the first interaction by treating email and SMS acquisition like the beginning of a meaningful relationship rather than a sales funnel. Brands can also employ zero- and first-party data to personalize messaging over time and integrate tech stack automations, like back-in-stock notifications, to address hidden retention gaps. Additionally, aligning your marketing calendar to seasonality, customer lifecycle stages, and weather patterns can guide more relevant and timely campaigns. Tune in to the latest episode of the Up Arrow Podcast as William Harris chats with Andrew Christison, Co-founder and CEO of Retencity, about creating customer retention strategies that drive growth. Andrew explains why authenticity matters more than automation, how to balance list quantity and quality, and how he diagnoses retention issues in growing brands.

Bastian Krautwald, Gründer von mitte, spricht über den Aufbau einer der führenden Padel-Ketten Europas. Mit bereits 40.000 aktiven Spielern teilt Bastian, warum er nach erfolgreichen Digital-Exits in die Offline-Welt wechselte, wie er den Sprung von Software zu Immobilien meisterte und warum der richtige Mix aus Family Offices und VCs entscheidend ist. Was du lernst: Der Wechsel von Digital zu Offline: Warum Brick & Mortar andere Finanzierungsmodelle braucht Die Balance zwischen VC und Private Equity Wie du Offline-Geschäftsmodelle validierst Teamaufbau & Führung: Die richtige Balance zwischen Erfahrung und Drive Warum Haltung wichtiger ist als Skills Wie du dezentrale Teams erfolgreich führst Finanzierung & Investoren: Die Rolle von Family Offices vs. VCs Warum klassische Venture Metrics nicht passen Die Bedeutung von Unit Economics Wachstumsstrategie: Von 7 auf 30-40 Standorte Die Bedeutung von organischem Wachstum Wie du Retention in Offline-Businesses maximierst Vision & Skalierung: Das Potenzial des europäischen Marktes Die Rolle prominenter Investoren Wie du nachhaltig große Marken aufbaust ALLES ZU UNICORN BAKERY: https://zez.am/unicornbakery  Hilf mit, Unicorn Bakery noch größer zu machen:  Hier geht's zur offenen Stelle

https://pathtovictorychiro.com/Hey y'all! Thanks for watching and learning about the business side of chiropractic today! Our goal is to help aspiring chiropractics achieve success in the shortest time possible through strategy, goals, and systems.

In this strategic episode of the Schools of Excellence podcast, Chanie Wilschanski sits down with longtime industry expert Kathy Ligon, founder of Hinge Advisors and the BOOST nonprofit initiative, to unpack what it truly takes to lead a financially sustainable school—without compromising your mission.Together, they explore how school leaders can align mission, metrics, and money, and why profit isn't the opposite of purpose—it's what makes your vision possible. If you've ever felt the pressure of payroll, struggled with discounting, or wondered how to strengthen your school operations for long-term sustainability, this conversation offers clarity, structure, and relief.What You'll LearnWhy profit fuels purpose—and how financial clarity protects your missionThe five profit pillars: occupancy, tuition pricing, discount strategy, staffing efficiency, and facilities costHow to identify and eliminate hidden financial leaksStrategies to improve staffing efficiency while increasing staff retentionWhat sustainable leadership looks like across economic cyclesKey Insights and Takeaways1. Purpose Without Profit Is Unsustainable You can't serve your students, support your staff, or lead with confidence if you're losing sleep over cash flow. Financial health gives school leaders the peace of mind and capacity to lead with intention.2. Know Your Five Financial Pillars Occupancy, tuition rates, and discounting drive your revenue. Staffing and facility costs are your biggest expenses. These five pillars account for 95% of your financial outcomes. Some need daily attention—others should be reviewed quarterly.3. The Hidden Cost of Discounting Discounts often erode margins silently. Track full tuition versus actual collected revenue to see what you're really “giving away.” Strategically revisit all discounts—except staff discounts—to reclaim margin and reinforce your school's value.4. Smarter Staffing, Not Cheaper Staffing Reducing staffing costs doesn't mean reducing quality. Build a school culture where staff finish strong—even when ratios drop. Instead of cutting pay, optimize hours and clarify expectations. Retention is more cost-effective than constant turnover.5. Resilience Comes from Readiness After four decades in the industry, Kathy emphasizes that school leaders who adapt quickly—and build financial buffers—are the ones who sustain growth through any season.From public pre-K expansion to economic downturns, having systems that can pivot is non-negotiable.Tools and Action StepsBenchmark Your Financials Use Hinge's free Benchmarking Tool to evaluate tuition, occupancy, and staffing costs frameworkbyhinge.comAudit Your Discount Strategy Update billing systems to track full tuition vs. discounted tuition separately Evaluate where your pricing may be undermining your perceived valueCheck Your Staffing Rhythms Explore opportunities to close early or adjust shifts based on ratios Ensure your team is equipped to support those decisionsQuarterly Financial Review Schedule time each quarter to evaluate the five pillars Use data to guide decisions, not gut reactionsQuote to Remember “There is no possible way for you to provide the purpose or mission… without the money or the profit— they are absolutely necessary for each other.” — Kathy...

BIIE 228: Teacher Recruitment, Retention, and Data Analytics with Emily Chase ColemanThis week, Ryan sits with Emily Chase Coleman, the co-founder and CEO of HAI Analytics, a renowned education consulting firm. They discuss factors in K-12 teacher and administration turnover, how turnover affects schools financially, solutions, the impact of artificial intelligence on data analytics, and more. Tune in! You can learn more about our guest's work at haianalytics.com Don't just listen, join the conversation! Tweet us at @AcademicaMedia or with the hashtag #BigIdeasInEducation with questions or new topics you want to see discussed. Host: Ryan Kairalla (@ryankair) Producer: Laura Blanco 

This is the latest in a series of sessions from The Publisher Summits, which were held in June. The Summits covered four product areas across 2 days in London, from newsletters and print to apps and podcasts, featuring speakers from The Economist and the FT to Reach, National World, Grazia and more. Thanks to the sponsors of the Publisher App Summit - Pugpig, and Syno. Find out more about them and how they help publishers take their apps to the next level at publishersummits.com. This episode features a session with Muj Ali, Group Product Manager of Acquisition, Retention and Apps at the Financial Times. He talks about where the app fits in at the FT in terms of the subscriber funnel, how they've adapted what they publish to people's mobile browsing habits, and why the app is increasingly proving itself to be one of the FT's most vital retention tools.

https://constraintcalculator.scoreapp.com/Episode Summary:In this episode of How to Scale an Agency, we sit down with Corey, founder of Mansion and New Standard Co., who brings a rare dual perspective as both a brand owner and an agency operator. From launching an 8-figure jewelry brand to quickly scaling a retention-focused agency serving nine-figure DTC clients, Corey shares a raw, tactical, and philosophical look at what it really takes to build and scale an agency in today's market.We unpack his journey from mechanical engineer to retention strategist, why he only works with wealthy founders, how his team closes $15K–$25K retainers, and how he's thinking about the intersection of AI, strategy, and scale in 2025 and beyond.This is a masterclass in founder psychology, pricing strategy, data-driven retention, and the future of agency operations. If you're building a high-margin, high-impact agency—or want to—this one's for you.⏱️ Episode Chapters:0:00 – Intro & Local ConnectionCorey and the host connect over Newport, Dylan, and shared California roots.1:16 – Corey's Background: From Aerospace to EntrepreneurshipHow Corey went from an engineering degree to founding an 8-figure jewelry brand and agency.2:50 – Learning Business Through Trial by FireEarly lessons on margins, cash flow, and brand building before launching an agency.4:00 – The Shift to Retention-Focused Agency LifeWhy Corey believes service businesses win and how retention became their niche.6:10 – Pricing Strategy: From $300 to $15K RetainersHow they positioned themselves to work with top-tier brands and charge premium retainers.7:56 – The Power of Saying No: Only Serving Wealthy ClientsFiltering prospects based on mindset and revenue. When and why they turn clients away.9:00 – Michelin-Star Thinking Applied to AgenciesHow Corey blends automation, strategy, and senior talent to deliver at a high level.10:30 – Psychology of Retention & Customer BehaviorLifecycle marketing, cohort analysis, and segment-specific flows that drive results.12:55 – Direct Mail & Multichannel Win-Back CampaignsUsing offline methods for high-impact retention and reactivation.15:00 – Subscription Brands: Reducing Month 3 Churn Starts on Day 1Why priming behavior in the popup and welcome flow makes or breaks CLTV.17:00 – Vetting Clients During the Sales ProcessLessons from firing clients and getting fired—why expectations need to be set from day one.20:00 – Growing Pains at 7 Figures: Structure, Managers & HandoffsScaling challenges when servicing 9-figure clients without ops in place.22:30 – Founder Burnout & Monotony of SuccessThe emotional cost of growth and finding excitement during the “long middle” of scaling.25:30 – Amazon's Stress Testing Framework Applied to AgenciesHow to prep your business to survive (and thrive) while the founder is away.27:50 – What Happens When the Founder Steps Out?Breaking down tasks by function and delegating high-leverage founder roles.30:00 – Tracking Relationship ROI & Letting Go as a FounderWhen to keep relationship roles and when to delegate them—with measurement.34:00 – Time Blocking, Weekly GPS System & ConstraintsHow limited time made the host more productive using a 1-year/1-month/1-week/1-day system.36:40 – Quiet Business ≠ Safe Business: Why Founders Get NervousBuilding visibility when things feel “too quiet”—and what to track.39:00 – What's Next? Thinking 6–24 Months AheadStrategic thinking beyond...

Semen Retention Reality Check: What They Don't Tell You About Energy CirculationApply to work with me

Dive into a conversation with Kyle Norton, CRO of Owner.com, as he reveals the journey of addressing churn in a fast-growing SMB-focused business. Kyle discusses the challenges of identifying the true causes of churn and the strategic decisions required to improve retention. This episode offers valuable insights for leaders managing high-growth companies looking to refine their customer success strategies and enhance product value perception. Revenue Blindspots is brought to you by Otter.ai. To learn more, visit https://get.otter.ai/samjacobs/

In this solo episode of the Optimal Aging Podcast, host Jay Croft shares a powerful chapter from his new book Selling Longevity: How Over-50 Fitness Can Transform Lives and Your Business. If you're a fitness professional wondering how to better serve and attract people over 50—this is your playbook.You'll learn:Why the over-50 market is your biggest growth opportunityWhat older clients actually want in a gym experienceHow to design programs, space, and language to connect with this demographicReal-life examples like Richard's gym loyalty and Betty's incredible resilience at 83Jay also reads “Designing the Over-50 Customer Experience,” a key chapter, and shares a bonus story that proves: older clients aren't just inspiring—they're good business.Timestamps:00:00 – Why longevity is the biggest fitness opportunity 01:10 – Who the book Selling Longevity is for 02:20 – Two types of gym owners over 50 03:30 – Why this market is good business 04:00 – Reading Chapter 8: Designing the Over-50 Customer Experience 05:00 – First impressions: respect, language, and imagery 06:30 – Designing welcoming spaces and programming 08:00 – Importance of small group personal training 09:30 – Retention tips and long-term loyalty 11:00 – Bonus Story: A failed customer experience in Nashville 12:20 – Message to fitness pros: How to engage people over 50 13:00 – Bonus Story: Betty and Rob's inspiring journey 14:00 – Final thoughts and call to actionResources Mentioned:Selling Longevity on Amazon: https://a.co/d/2N0fEkwPrime Fit Content: https://primefitcontent.com

In this episode, host Kyle Forrest is joined by Marc Harrison, vice president at Dayforce, and Kurt Weber, managing director at Deloitte. Explore the benefits of a human-centered strategy for merger and acquisition (M&A) integrations. You'll gain insight into streamlining operations, improving employee experiences, unlocking growth opportunities and more. Listen in now (or read the transcript).

Eli Weiss is the VP of Retention Advocacy at Yotpo. He previously worked at Jones Road Beauty, Olipop, Simulate, and more. He is the founder of the All Things CX and Retention newsletter on Substack. WHAT WE GO OVER:Eli's beginning, from home life to luggageFavorite marketing campaignsMobygate: The Triple Whale DramaDavid launches CodFounder vs. Founder NegativityCONNECT WITH US:Connect with Vasa on LinkedinConnect with Eli on LinkedInPerfy's websiteCPGSPN by Growthbuster, a CPG newsletter with a sports themeSPONSOR:Food Chained is a Perfy podcast brought to you by Growthbuster. Growthbuster is a team of creatives and strategists that help food & beverage brands grow. Check out Growthbuster's newsletter, CPGSPN here. 

In this episode of "Coaching Healthcare Leaders," Dr. Lisa interviews Dr. Katrina Gipson, Assistant Professor of Emergency Medicine at Emory University and president of the Academy for Diversity and Inclusion in Emergency Medicine. Dr. Gibson shares her leadership journey, commitment to health equity, and efforts to advance diversity and inclusion in medicine. The conversation explores challenges like provider burnout, healthcare access, and systemic inequities. Dr. Gibson offers practical advice on advocacy, self-care, and boundary-setting, emphasizing the importance of rest and community support. Listeners are encouraged to pursue sustainable leadership and explore Dr. Gibson's work on health equity. You can follow more of Dr. Gipson's work by listening to her podcast Culture Shock Therapy Your Health Equity Prescription. Introduction to the Podcast (00:00:02) Dr. Lisa introduces the podcast, its mission, and previews the episode's guest and topics. Dr. Gipson's Background and Leadership Journey (00:01:30) Dr. Lisa reads Dr. Gipson's bio; Dr. Gipson shares her path into medicine and influences on her leadership. Commitment to Health Equity and Social Justice (00:03:28) Dr. Gipson discusses her motivation for pursuing health equity, her experiences as a Black woman in STEM, and resilience. Current Leadership Roles and Day-to-Day Work (00:07:37) Dr. Gipson describes her roles, especially in the Academy for Diversity and Inclusion in Emergency Medicine, and balancing clinical and academic duties. Mentorship and Building the Healthcare Pipeline (00:08:57) Focus on mentorship programs, supporting underrepresented groups, and the importance of diverse healthcare providers. Retention and Promotion in Academic Medicine (00:10:53) Challenges and strategies for retaining and promoting diverse faculty in medicine, and the importance of DEI work. Research, Education, and Advocacy in DEI (00:11:52) The role of research, education, and advocacy in reducing health inequities and empowering communities. Direct Impact on Patients and Communities (00:14:53) How Dr. Gipson's work addresses mistrust, cultural humility, and implicit bias to improve patient care and build trust. Barriers to Care: Mistrust and Social Determinants (00:15:53) Historical and ongoing reasons for mistrust in healthcare among marginalized communities and the impact on care. Suggestions for Improving Healthcare Delivery (00:19:11) Dr. Gipson's ideas for addressing burnout, staffing, and making healthcare more accessible and attractive to providers. Access Challenges and Healthcare Deserts (00:22:54) Discussion of insurance not equaling access, provider shortages, and the impact on patient outcomes. Affordability and Student Loan Forgiveness (00:24:32) The threat to public service loan forgiveness and its impact on diversity in the physician workforce. Advice for Thriving in Advocacy and Leadership (00:26:57) Dr. Gipson's tips for self-care, setting boundaries, and building supportive communities for those in advocacy roles. Closing Thoughts and Resources (00:30:06) Dr. Gipson shares information about her podcast and website; Dr. Lisa thanks her and closes the episode.

Welcome to "The Best of Build A Vibrant Culture!" While Nicole takes a short summer break to receive her Certified Speaking Professional (CSP®) designation, please enjoy this vintage episode from 2023. We'll see you next week!~~~We're throwing it back to November 2023 for an unforgettable conversation with Dr. Carrie Graham, Adult Learning Strategist, consultant, and champion for creating learning-driven workplace cultures.In this lively episode, Nicole and Dr. Carrie dive deep into how organizations can transform their training from “check-the-box” sessions into engaging, retention-boosting, skill-applying learning experiences that stick. Whether you're a leader, HR professional, or lifelong learner, this episode will ignite your passion for developing people and building a culture where learning thrives.Highlights from this episode:[00:04:15] From Average Student to Learning Strategist – Dr. Carrie shares her journey from struggling student to champion of adult learning and how anyone can change their relationship with learning.[00:18:30] Why People-First Training Wins – Discover how putting employees at the center of learning drives buy-in, attention, and long-term results.[00:27:00] The ERA Model Unpacked – Engagement, Retention, Application: Dr. Carrie reveals her 3-step approach for creating training that actually sticks.[00:36:50] The CEO Who Showed Up – A powerful story of a leader who transformed a mandatory training into a meaningful cultural moment just by being present.Connect with Dr. Carrie Graham:Website: https://www.drcarriegraham.com/LinkedIn: https://www.linkedin.com/in/drcarriegraham/Listen today at vibrantculture.com/podcast or your favorite podcast app!

Hour 1 Utah State football 2025 outlook USU linebackers coach Jan Jorgensen Hour 2 Utah State head coach Jerron Calhoun 60 in 60 Watchlist | USU LB Bronson Olevao Jr. Hour 3 USU DC Nick Howell | OC Kevin McGiven USU OL coach Mario Acitelli Final thoughts

Utah State head basketball coach Jerrod Calhoun

Thanks to our Partners, NAPA Auto Care and NAPA TRACS This episode dives into the real challenges of technician retention and why it's time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig's previous episodes HERE Show Notes Watch Full Video Episode Rise of the Specialist - A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/ Episodic Education (00:01:06) Shop Expansion and ADAS Specialty (00:01:45) Staffing Challenges and Work-Life Balance Shift (00:02:54) From Mechanic to Technician to Specialist (00:05:22) The Rise of the Specialist (00:06:22) Educating Consumers on Complexity (00:07:56) Recognition and Respect for Technicians (00:09:52) Shift from Flat Rate to Work-Life Balance (00:10:24) Craig's New Pay Structure (00:12:47) Bridging the Generational Gap (00:20:06) Financial Transparency with Staff (00:21:03) Personal Motivation for Change (00:23:34) Recruitment and Retention Strategies (00:26:58) Diverse Career Paths in Automotive (00:27:47) The Power of Language: Calibration Specialist (00:29:05) Educating Customers on Technical Systems (00:29:47) Value of ASE Certification and Public Recognition (00:30:56) Integrity and Problem-Solving in the Shop (00:32:09) Training...

In this episode, I dive into a real, timely conversation with Scott Brighton, CEO of Bonterra — a social good software company helping nonprofits raise and give more through data-driven innovation. We talk candidly about what AI and data can actually do for nonprofit leaders looking to grow their impact, especially when resources are tight.If you've ever felt overwhelmed by the idea of “using data” or confused about what AI can realistically do for your small-but-mighty team, this one's for you.We talk about the why and the how — and Scott shares some real-world tools, examples, and strategies that can help organizations like yours scale smarter (not harder). This is about doing more of what works, with less burnout.

Simon Davis, founder of GOAT Gaming and Mighty Bear Games, joins Sam to unpack how they're using Telegram, AI agents, and meme culture to scale Web3-native games.He breaks down their AI-powered assistant “Amy,” the technical challenges of building engaging agents, and how GOAT reached 6M+ users with Telegram-first distribution. They also discuss player retention, designing social-first games, and why the future belongs to AI-native studios using crypto as the default payment layer.Whether you're a builder, gamer, or curious founder—this episode is packed with Web3 insights.Key Timestamps[00:00:00] Intro: Simon from GOAT Gaming joins to talk AI, gaming, and Web3.[00:01:00] Simon's Background: From music to QA to founding Mighty Bear Games.[00:02:00] Early Crypto Journey: Buying BTC in 2015 and going full-time Web3 in 2021.[00:03:00] Why Telegram?: 6M players through native distribution and UX.[00:05:00] Retention vs Airdrop Farming: The difference between community and extractors.[00:06:00] Amy the AI Agent: How she engages players with chat-native games and events.[00:07:00] Launching Grand Theft Pepe: A meme-inspired game with real NFTs.[00:08:00] Native vs Opportunistic Builds: What separates successful Telegram games.[00:10:00] Telegram Gaming 2.0: Shift from airdrop farming to social-first experiences.[00:12:00] Game Habits: Simon shares how he stays current across genres.[00:14:00] Designing Amy: From boring chatbot to a unique personality with narrative depth.[00:16:00] Gaming as Social Glue: Why players show up for people, not just gameplay.[00:17:00] Guardrails & Responsibility: Ethical design for AI agents in public spaces.[00:19:00] Rebuilding Today: How AI would change team size, speed, and funding approach.[00:20:00] Billion-Dollar Studios with 3 People?: Why it's not just possible—it's near.[00:21:00] AI x Crypto: Why LLMs and Web3 are natural complements for the agent economy.[00:23:00] Biggest Challenge: Hiring AI-native talent in a fast-changing world.[00:24:00] Final Ask: Try GOAT Gaming on Telegram, give feedback, and connect if you're building.ConnectCEO & Co-Founder: https://x.com/skilllevel7 Telegram Miniapp - https://t.me/goatgamingbot/goatgaming?startapp=src_Gens Telegram Community: https://t.me/goatgamingtribeTelegram Announcements: https://t.me/playgoatgamingTelegram AlphaGOATs Announcements: https://t.me/alphagoatsaiTwitter: https://x.com/playgoatgaming Website: https://goatgaming.com Discord: https://discord.gg/goatgaming YouTube: https://youtube.com/@playgoatgamingDisclaimerNothing mentioned in this podcast is investment advice and please do your own research. Finally, it would mean a lot if you can leave a review of this podcast on Apple Podcasts or Spotify and share this podcast with a friend.Be a guest on the podcast or contact us - https://www.web3pod.xyz/