Podcasts about Retention

Summer is the season lash artists dread most for retention, and it's usually not a technique problem. Mike and Shauna walk through everything that affects your lash bonds when temps rise: humidity, sweat, oils, saltwater, and how your adhesive storage plays into it. They cover how to run a mini consultation with returning clients, when to swap primer in for saline, how to adjust your glue dot timing, and why UV adhesive keeps coming up as the answer to almost every retention complaint. Plus, a solid reminder that selling your clients a lash bath is both an upsell and a client protection strategy. If you're heading into summer fielding retention questions, this one is worth a listen before your next appointment. New classes available at olivorlash.com, including an upcoming beginner course in Las Vegas. Financing available.

Doc Danny explains why retention is the foundation of a successful clinic and how the Compounding Clinic framework creates predictable growth. He breaks down how retention impacts hiring, profitability, burnout, referrals, and long-term business stability. In This Episode, You'll Learn Why retention solves most clinic growth challenges How the Compounding Clinic framework works Why filling provider schedules becomes easier with recurring revenue How retention improves compensation and profitability Why stability systems reduce clinician burnout How long-term patients generate more referrals Why predictable growth creates better business decisions Key Takeaway Clinics that focus only on acquiring new patients stay trapped on a treadmill. Clinics that build retention systems create compounding growth, stronger margins, happier providers, and more predictable businesses. Technology Spotlight Reduce documentation time and improve clinician efficiency with Claire AI. Start your free 7-day trial. Free Resource Join the PT Biz Part-Time to Full-Time Challenge. More PT Biz Training Subscribe to PT Biz Training on YouTube Connect Physical Therapy Biz PT Entrepreneur Podcast

A cancellation can feel personal, but the real damage is mathematical: lost monthly recurring revenue, a broken pool route, and extra drive time that quietly drains profit. We dig into what actually makes pool service customers pull the plug, and it's not the knee-jerk “they found someone cheaper” story most of us tell ourselves. Homeowners often tolerate bad pool maintenance longer than you'd expect, which means you usually have a window to recover service issues before they start shopping.We also get into a sneaky, non-service reason you can lose a great account overnight: the house gets sold. If you can't reach the buyer, your perfect weekly pool service can disappear at closing. We share practical, real-world ways to stay on the radar during escrow, from giving the seller a simple info packet for the new owner to leaving clear contact details near the pool timer or equipment pad so the buyer sees your name the first time they check the system.Finally, we break down retention habits that consistently keep cancellations low: asking for the real reason when someone wants to quit, staying consistent with service day and time, using clear communication (including pool routing apps that send visit notifications), and being transparent about problems and price increases. If you want a stronger pool service business, better customer retention, and a route that stays full, listen through to the end, then subscribe, share this with a pool pro friend, and leave a review so more techs can find it.Customer cancellations sting because they punch a hole in our revenue and our route, but most losses are preventable when we understand what actually drives homeowners to switch. We break down the real reasons pool service customers leave and the habits that keep retention high even when prices rise and life changes hit.• homeowners often tolerate bad pool conditions longer than we expect  • cancellations create lost annual revenue plus inefficient gaps in a pool route  • home sales quietly cancel great accounts when we cannot reach the buyer  • proactive steps to recapture new owners using packets and equipment-pad contact info  • why price is rarely the true reason clients leave according to industry survey insights  • common cancellation triggers like poor communication and inconsistent service days  • how to respond when customers cut budgets or try DIY pool maintenance  • offering tiered service instead of discounting to protect profit  • asking the reason for cancellation to save accounts with simple fixes  • retention pillars like transparency, consistency, and swim-ready resultsJoin the pool guy coaching program. Learn more at swimmingpoollearning.com. If you're interested in the coaching program, you can learn more at poolguycoaching.com.Send us Fan MailSupport the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://store.thebottomfeeder.com/Try Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y

In this episode of the Female emPOWERed Podcast, Christa Gurka breaks down the hidden “profit leaks” quietly draining revenue from Pilates studios, cash-based PT practices, and boutique fitness businesses. If your schedule is full but your bank account still feels empty at the end of the month, this episode will help you uncover where your business may be losing thousands in missed revenue and low profitability.Christa shares practical strategies to improve utilization, tighten up memberships and packages, optimize payroll percentages, fix cancellation policies, reactivate old leads, and stop leaving money on the table. This episode is packed with actionable business advice for studio owners who want to increase profit without constantly chasing more clients.In This Episode, Christa Covers: The biggest hidden revenue leaks in boutique fitness businesses  Why too much flexibility in packages hurts profitability  How unlimited memberships can quietly destroy margins  The real cost of underpriced semi-private sessions  Why payroll percentages matter more than revenue  How frozen memberships become canceled memberships  The importance of reactivating old leads and former clients  How small utilization improvements create massive profit growth  Why profitability matters more than simply being “busy” Key Takeaways More clients are not always the answer  Small operational changes can add five figures in revenue  Clear cancellation and expiration policies protect profitability  Semi-private pricing should reflect the value delivered  Payroll should typically stay between 30–35% of revenue  Retention and reactivation are often more profitable than new marketing  Tiny 1% improvements compound into major business growth Resources & Programs Mentioned

Hiring teachers is one thing. Keeping great teachers long-term is something else entirely. In this throwback episode, Annie Leese and Lauren Kelly break down the leadership, systems, and culture shifts that help dance studio owners build teams that stay invested, supported, and committed for the long haul.  Lauren shares how she transformed her mindset as a studio owner, what she learned inside the Inner Circle, and why personalized leadership matters more than ever. What you'll learn: How to hire based on studio mission and values Why feedback surveys can improve hiring decisions Creative ways to retain great staff The importance of compensation and financial stability How personalized leadership improves retention Why team culture starts with the owner What it means to lead like a CEO in the dance industry Lauren Kelly is the owner and artistic director of Music and Motion Dance Studio. Since taking over the studio from her mother, Lauren has focused on building a culture-driven team rooted in education, leadership, and long-term sustainability. Explore our partners: Sign up for Studio Sync - dsoa.com/syncmembership Try our Daily Decision Compass - dsoa.com/compass Join our growing community of people just like you inside our free Facebook group. Click here to join!  Follow The Dance Studio Owners Association:  Instagram: @dancestudioownersassociation | TikTok: @dsoaofficial | Facebook: @dancestudioownersassociation  

RWBs Joe Evans and Oren Kutnowsky join the podcast to discuss the Northstar Program. This initiative from the Grand Lodge of New York addresses the critical needs of recruitment, engagement, and retention. The program provides a structured process for bringing a man from his initial inquiry to becoming an active Brother. Learn how the best practices in the Northstar Program can provide the tools necessary to build a stronger and more vibrant Lodge.Show notes and links: Join us on Patreon. Start your FREE seven day trial to the Craftsmen Online Podcast and get instant access to our bonus content! Whether it's a one time donation or you become a Patreon Subscriber, we appreciate your support.Visit the Craftsmen Online website to learn more about our next Reading Room event, New York Masonic History, and our Masonic Education blog!Follow the Craftsmen Online Podcast on Spotify.Subscribe to the Craftsmen Online Podcast on Apple Podcasts.Follow Craftsmen Online on YouTube, hit subscribe and get notified the next time we go LIVE with a podcast recording!Yes, we're on Instagram.Get our latest announcements and important updates in your inbox with the Craftsmen Online Newsletter.Email the host, RW Michael Arce! Yes, we will read your email and may even reach out to be a guest on a future episode.Become a supporter of this podcast: https://www.spreaker.com/podcast/craftsmen-online-podcast--4822031/support.

SHABBAT DAY LESSON — PROVERBS 4Teacher: Kerry BattleWHAT WE COVERProverbs 4 reveals the government of the heart.This chapter is not primarily about behavior.It is about rulership.This chapter exposes:wisdominstructionauthorityperceptionlightdarknessdesirethe heartthe pathThe chapter reveals how inward government eventually becomes outward direction.Instruction shapes.Wisdom governs.Retention preserves.Appetite reveals.Perception exposes.The heart rules.The path testifies.Instruction, Wisdom, and Government Proverbs 4:1–13The chapter begins with a father teaching a son.David instructed Solomon.Solomon instructs his son.This section reveals that instruction shapes judgment and wisdom must be crowned.Every heart is a throne looking for a king.Wisdom does not compete for a seat at the table.Wisdom demands the throne.Appetite, Perception, and Direction Proverbs 4:14–19Solomon warns against the path of the wicked.This section reveals how corruption matures.What is tolerated becomes familiar.What becomes familiar loses its danger.What loses its danger eventually gains access.Sin enters as a visitor.Returns as a guest.Stays as a resident.Rules as a master.The chapter teaches that appetite reveals hidden government.The righteous do not merely walk differently.They see differently.The wicked do not merely act differently.They perceive differently.Government determines perception before perception determines behavior.The greatest deception is not believing a lie.The greatest deception is learning to see through one.Guarding the Heart and Revealing the Ruler Proverbs 4:20–27The center of the chapter is:"Keep thy heart with all diligence."The throne is hidden.The river is visible.The mouth announces the ruler.The eyes pursue the ruler.The feet serve the ruler.The path becomes the testimony of the throne.By the time the path reveals a problem, the throne was captured long ago.WHY THIS MESSAGE MATTERSProverbs 4 teaches:instruction shapes judgmentwisdom governs directionretention preserves authorityappetite reveals allegianceperception determines behaviorthe heart governs the lifethe path reveals the rulerThis chapter destroys:self-ruleblind compromiseunchecked appetitessurface religionbehavior-only correctionAnd reveals:the battle for the heart is ultimately a battle for sight.SCRIPTURE REFERENCESProverbs 4Deuteronomy 6:6–7Deuteronomy 32:46Psalm 78:5–7Psalm 119:11Psalm 119:105Proverbs 2:1–6Proverbs 13:20Isaiah 5:20Jeremiah 17:9Matthew 12:34Luke 6:45James 1:22–25James 3Galatians 6:7–8Ezekiel 36:26ABOUT AHAVA ~ LOVE ASSEMBLYWe teach the pure Word of Yahuah. No religion. No traditions. No compromise.Teaching is established by Scripture only: line upon line, precept upon precept, with covenant understanding rooted in the text itself.SUPPORT THE WORK — GIVE VIA ZELLEZelle QR available at: ahavaloveministry.comZelle only.FINAL WORDEvery life is a kingdom.Every kingdom has a throne.Every throne has a ruler.Every ruler eventually becomes visible.The heart determines the ruler.The ruler determines perception.Perception determines direction.Direction determines path.Path reveals ruler.What sits upon the throne of the heart eventually rewrites reality in its own image.Guard the heart with all diligence, because whoever captures the heart eventually captures the life.FINAL HEART CHECKWho is ruling your heart?Who taught you to see?What appetite is revealing your ruler?What perception is quietly directing your path?What ruler is your life already revealing?

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One of the most common struggles in early practice is patient retention. Someone comes in for one or two visits, feels a little better, and disappears. And then you are right back where you started, constantly trying to replenish a patient base that never quite builds the way it should. In this episode, Jerry Kennedy breaks down why that pattern happens and what you can actually do about it. Not contracts. Not prepayments. Not guilt tripping patients into feeling bad about their health choices. Those approaches have been around chiropractic for decades and they are not the answer. The real issue, in most cases, is patient education and the onboarding process. If patients walk out of their first visit thinking you are just a fancy aspirin, they will use you like one. The fix is not manipulation. It is communication. Jerry walks through four levels of chiropractic care and explains why most patients default to pain-relief-only thinking unless you deliberately introduce something else early in the process. From there, he lays out a simple four-part framework for building retention through the initial phase of care: introducing the pain-plus concept early, getting agreement on a shared plan, staying flexible, and having a follow-up strategy for when patients go quiet. This is one of those foundational business conversations that applies whether you have been in practice three months or fifteen years. Topics Covered -  Why evidence-based chiropractors sometimes overcorrect and end up with no care structure at all - The four levels of chiropractic care and where most patient education needs to start - Why patients will assume pain-relief-only unless you tell them otherwise - How to introduce the stabilization concept on day one without coming across as a sales pitch - Getting a plan everyone agrees on without paperwork, pressure, or canned scripts Why building flexibility into your recommendations actually strengthens the doctor-patient relationship - Short-term and long-term follow-up plans for missed appointments and patient reactivations - The difference between harassing patients and staying appropriately connected Call to Action If you want a free look at your website and local search, request a review at RocketChiro.com. If you want more help beyond the podcast, including business and marketing training, check out the Next Step program at RocketChiro.com. Resources for Chiropractors Best chiropractic websites: https://rocketchiro.com/best-chiropractic-websites Local Chiropractic SEO: https://rocketchiro.com/chiropractic-seo Business & marketing training for chiropractors: https://rocketchiro.com/join Free Chiropractic Webiste/SEO Review: https://rocketchiro.com/chiropractic-practice-assessment

This Week:  Brand Your Giving Programs  Farra Trompeter returns, with Ishmam Rahman, to share their advice around applying brand strategies to your monthly, mid-level and Planned Giving programs. You'll build connections between your programs and improve outcomes. Farra is with … Continue reading →

The Earthborne Trailblazer Kickstarter is live! We're perusing the campaign page and talking all about it! Plus, Anders joins the club. It's hard to believe we've done nearly 100 episodes of the Earthborne Games Podcast over the last 4 years, every two weeks, almost like clockwork. We feel like we've achieved something special, especially for a podcast by a tabletop publisher! So thank you for being here, listeners. You're the reasons we're still here uploading!Back Earthborne Trailblazer today on Kickstarter: https://www.kickstarter.com/projects/earthbornegames/earthborne-trailblazerLearn how to play Earthborne Trailblazer with Andrew Fischer: https://youtu.be/lZXqf0xS1zcSee Covenants 's preview of Earthborne Trailblazer: https://youtu.be/2k_S_WESefkWatch "Earthborne: Journey to the Source," our animated short film: https://youtu.be/Prx5NOKeE9I(00:00:00) Intro(00:06:30) Trailblazer Kickstarter(01:10:15) FAQ(01:25:30) Stuff We're IntoEmail: info@earthbornegames.com Website: https://earthbornegames.com/ Discord: https://discord.com/invite/mXN2cUNPXE Merch: https://earthbornegames.teemill.com/ EBR Soundtrack: https://earthbornegames.bandcamp.com/ Gamefound: https://gamefound.com/en/creators/earthborne-games BGG: https://boardgamegeek.com/boardgamepublisher/49415/earthborne-games Facebook: https://www.facebook.com/earthbornegames Instagram: https://www.instagram.com/earthbornegames/ Bluesky: https://bsky.app/profile/earthbornegames.bsky.social Twitter: https://twitter.com/EarthborneGames#earthborne #earthbornerangers #rangers #hubworldaidalon #hubworld #aidalon #tabletopgaming #cardgame #gamefound #kickstarter #earthbornetrailblazer #boardgames #crowdfunding

Joshua Silver has spent two decades in embedded payments. Before co-founding Rainforest, he built Patient Co, a healthcare payments business scaled to billions in processing volume and tens of millions of patients, then spent several years consulting with software founders on building their payments programs. Rainforest is payments as a service, purpose-built for vertical SaaS — and in this conversation Joshua makes a compelling case that embedded payments is not just a revenue opportunity but a competitive moat.What We CoveredWhy vertical SaaS companies are still leaving money on the table with embedded paymentsThe gap in the market Rainforest was built to fillHow payfac as a service works and who it is designed forWhy the number of registered payfacs is shrinking, not growingThe $5 billion volume threshold for when becoming a full payfac makes economic senseHow Rainforest differentiates from Stripe and Adyen for vertical SaaS platformsVertical-specific risk models versus general-purpose toolsRainforest's real-time ledger and what it unlocks for complex payment structuresAdding PayPal and Venmo for untapped vertical SaaS marketsExpanding into Canada and building the playbook for international growthHow AI is being used across the business and the rising threat of AI-driven fraudWhat success looks like for Rainforest in the next five yearsKey TakeawaysEmbedded payments builds a moat. Joshua's closing point is the sharpest: once merchants are running their money through your software platform, competitors face a much harder job dislodging you. Payments isn't just a revenue line — it's a retention strategy.Vertical-specific risk models matter enormously. Stripe and Adyen have to serve everyone, so their risk tooling is built for the lowest common denominator. Rainforest has built models tuned to individual verticals — lawn care looks different from HVAC, which looks different from nonprofit donations — and it takes the fraud liability rather than passing it to the platform.The $5 billion payfac threshold is the new reality. A decade ago the rule of thumb was around $1 billion in card volume. Regulatory and compliance burdens have risen so sharply that Joshua now puts the threshold at $5 billion with line of sight to $10 billion before it makes economic sense to go full payfac.A real-time ledger is a competitive differentiator. Most legacy processors are batch-based, settled overnight on mainframes. Rainforest's ledger is real-time, enabling split payments, franchise fee hierarchies, and complex billing structures that batch systems simply cannot support.About Joshua SilverJoshua Silver is co-founder and CEO of Rainforest, a payments-as-a-service company purpose-built for vertical SaaS platforms. Before Rainforest, he co-founded Patient Co, scaling it to billions in healthcare payments volume before a sale, and subsequently consulted with software founders on building their payments businesses. He has been working in embedded payments for twenty years.Connect with Fintech One-on-One:Tweet me @PeterRentonConnect with me on LinkedInFind previous Fintech One-on-One episodes

Hi, welcome to the Business of Apps podcast! Today, we have a special episode for you. We're featuring our recent webinar, presented by Aampe - agentic infrastructure for personalized experiences. It brings together four mobile growth leaders to cut through the AI hype and share what's actually working — from app user acquisition to retention. This session goes beyond buzzwords to unpack the real unit economics of AI-driven testing, the challenges of letting go of control, and what companies like Blinkist are learning on the ground as they make the shift from automation to agentic systems. Without any further ado, let's go! The topics covered on the webinar: The real value of ai in mobile growth today AI tools for non-technical teams What is agentic ai? (plain-english explanation) Feature's "press play": automated aso at scale Trust, control & human-in-the-loop From automation to agentic: what gets harder Building knowledge bases & setting guardrails Letting go of control: risk/reward balance Observability & attribution in agentic marketing Blinkist × amp: real-world agentic crm Strategic ai vs. execution ai Reinforcement learning explained  Final takeaways & recommendations The expert panel:

Dentists have been attempting to treat cracked teeth for decades, with the goal of alleviating patient pain and conserving teeth through restorative treatment. But as Dr. David Alleman, DDS, describes in this episode, “it's a coin toss of success.” Methods such as retention to hold the crack together or bonding over the crack with adhesion are unpredictable. Sometimes the treatment works, and sometimes it doesn't, leaving patients and practitioners frustrated. The solution: treat cracked teeth like engineers have been treating cracks for over a century. The challenge: applying these techniques to a biological environment and accounting for bacteria, dentin hydration and dental adhesives.Dr. David Alleman, DDS, discusses the history and treatment protocols for predictable cracked tooth treatment in this episode of the Six Lessons Approach podcast.Articles referenced in this episode:Brannstrom M. The hydrodynamic theory of dentinal pain: sensation in preparations, caries, and the dentinal crack syndrome. Journal of Endodontics. 1986;12(10)-453-457Gordon, J. E. The New Science of Strong Materials: Or, Why You Don't Fall Through the Floor. Princeton, N.J: Princeton University Press, 2006.Abbott P, Leow N. Predictable management of cracked teeth with reversible pulpitis. Australian Dent J. 2009; 54:306-315.Send us Fan MailUpcoming training programs:May 18: Online Biomimetic Mastership startsAugust 7-8: SLA WorkshopSeptember 14: Online Biomimetic Mastership startsSeptember 25-26: SLA WorkshopOctober 7-10: In-Person Biomimetic MastershipOctober 23-24: Advanced Occlusion WorkshopDecember 4-5: SLA WorkshopLearn more and register at allemancenter.com/eventsInstagram @david.alleman.dds@davey_alleman_dmd@allemancenter.comYouTube@allemancenter

What's really driving executive director burnout in senior living? And why are so many operators struggling to hire — and keep — great leaders?   In this episode of Foresight Radio, Steve Moran speaks with Chris Heinz, president and managing partner at Westport One, for a candid conversation about leadership, recruiting, burnout, culture, and the future of senior living operations.   Chris shares why the industry's obsession with "facts and features" hiring is failing, why leadership training often misses the mark, and how the best operators are creating cultures that people actually want to stay in. The conversation explores: Executive Director burnout in senior living Leadership training gaps Hiring and retention strategies Why culture matters more than ever The shift from visionary leadership to tactical leadership How operators can better support teams What hiring managers are getting wrong Why candidates need to sell accomplishments — not job descriptions The importance of mentorship and support systems Building senior living cultures that attract top talent Chris also discusses his personal journey through endurance racing and fundraising for dementia care and how that mindset has shaped his perspective on leadership and resilience.   If you're a senior living operator, executive director, sales leader, recruiter, or industry professional trying to build stronger teams and healthier cultures, this episode is packed with practical insights.   #SeniorLiving #Leadership #ExecutiveDirector #HealthcareLeadership #SeniorCare #Burnout #Culture #Hiring #Retention #SeniorLivingForesight

At Olivor Lash we get asked all the time: “What's the best lash glue for retention?” The truth is… there isn't one perfect adhesive for everyone. In this episode, we break down: • Fast drying vs slower drying adhesives • Flexible retention vs rigid bonding • Humidity and temperature differences • Why some artists struggle with retention • How to choose the RIGHT glue for your lashing style • Which Olivor Lash adhesives work best for different artists A lot of lash artists blame retention on the glue when the real issue is application, environment, curing speed, or attachment. If you're struggling with retention or trying to figure out which adhesive fits your speed and environment, this episode will help. Shop our adhesives: https://olivorlash.com/collections/glue Follow us for more lash education, business tips, and industry podcasts.

On today's show, Shaye Wanner interviews Saskatchewan ranchers John and Deanne about using Vence virtual fencing on their 400 cow-calf commercial operation near the Bronson Forest. They explain how virtual fencing improves utilization on rough, boggy forest lease country where conventional fencing is difficult and expensive, while saving labor, supporting planned/rotational grazing, and helping soil health by controlling stock density and drift with back fences.  They describe added benefits like better monitoring for predation claims, reducing temporary electric fencing on rented land, and sorting groups (heifers, main herd, and open cows) using different virtual fences, achieving about a 95% success rate in a week. They discuss software tools like maps and heat maps, training protocols, cow-to-cow variation in responses, challenges with bull collar retention, collar loss rates improving with tighter fitting, and battery life lasting closer to six months than nine. Learn more about what Vence could look like on your operation here: https://bit.ly/4kfWrCG Catch more conversations like this one and learn more at https://www.casualcattleconversations.com/  01:01 Biggest Grazing Wins 02:42 Why Vence 03:30 Ranch and Region Overview 06:04 Secondary Benefits and Predators 08:24 Sorting Cows with Maps 13:31 Software Insights and Training 16:42 Heat Maps and Logging Changes 19:47 Bulls Learning Curve and Next Steps 24:10 Challenges Battery and Retention

What makes families stay at a dance studio for years and what causes them to quietly walk away?  In this episode of the Transform My Dance Studio Podcast, relationship marketing expert Barb Betts shares why retention is built through emotional connection, authentic culture, and meaningful relationships. Guided by reflections from the DSOA's operations specialist Katie Wilber, this conversation explores the deeper human side of studio leadership and the moments that make families feel like they truly belong. Barb unpacks how studio owners can strengthen loyalty, improve communication, build stronger relationships with teachers and parents, and create a studio culture families never want to leave. From practical retention strategies to the power of authenticity and connection, this episode will challenge studio owners to think differently about what truly drives long-term growth and referrals. What You'll Learn: Why retention is rooted in belonging and emotional connection The difference between unavoidable attrition and preventable departures Why studio owners can never fully delegate relationships How stronger teacher relationships improve retention Practical ways to create community outside of dance classes Why authentic studio culture attracts the right families The power of intentional communication and personal connection How relationship-based leadership drives referrals and long-term growth The "small moments" that create lasting studio loyalty Why trying to be everything for everyone hurts retention About Barb Betts Barb Betts is a keynote speaker, CEO, relationship strategist, and author of The Relationship Advantage. With more than 23 years of experience building businesses through trust-based relationships, Barb teaches leaders how authentic human connection drives growth, loyalty, and long-term success. Her work has been featured in outlets including ABC, KTLA, and Us Weekly. Explore our partners: Try our Daily Decision Compass with a Free 7-Day Trial: dsoa.com/compass Join our growing community of people just like you inside our free Facebook group. Click here to join!  Follow The Dance Studio Owners Association:  Instagram: @dancestudioownersassociation | TikTok: @dsoaofficial | Facebook: @dancestudioownersassociation

Neil W. Blackmon (Saturday Down South) and Eric Fawcett (Gator Country, Basket Under Review) discuss all things Florida and SEC basketball.On this episode, breaking down the return of National Defensive Player of the Year Rueben Chinyelu, who announced this week he would come back and play his senior season at Florida. What does Chinyelu's return mean for the Gators? What is Florida's ceiling defensively? How can Chinyelu improve offensively? This and more in another episode brought to you by FBH's friends at Gametime Sidekicks.

In this episode, we explore the mistakes MSPs make with client retention, why the traditional QBR approach needs to change, and a few simple ways to add more value in every client interaction.  >>> Here are 4 ways we can help you reach your revenue goals faster...#1 Unlock the full potential of your marketing engine. We'll provide you and your team with the direction, insights, and tools necessary to excel in the complex landscape of modern marketing. - Marketing Advisor On Call#2 Discover the marketing strategies & tactics that will guide your next quarter and unlock explosive growth in 90 minutes. - Quick-Start Marketing Strategy Game Plan#3 Discover a tailor-made strategy for unprecedented growth to transform your marketing in 30 days. - Unlock Your Growth Opportunities#4 If you need guidance on the most effective direction for your marketing, then schedule a call with us today! - Get Your Free Discovery Call Now

These episodes of #thePOZcast, live from Transform 2026 in Las Vegas, are proudly brought to you by our friends at PIN. AI recruiting tools that automate candidate sourcing, screening, and scheduling across 850M+ profiles. Built for recruiters, agencies, and hiring teams. Learn more and check out a demo:  https://www.pin.com/book-a-demo?via=adam-posner Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcast For all episodes, please check out www.thePOZcast.com CHAPTERS: 00:00 – Serendipity: How This Episode Happened A mutual friend, a caffeine need, and a chance introduction — Adam welcomes Lívia Martini, CPO of Wellhub, in what turned into one of the most data-packed conversations in the series. 02:00 – Meet Wellhub: 16 Years, 100,000+ Partners A global wellbeing platform serving companies of all sizes across gym studios, personal trainers, nutrition, sleep, mental health, and physical health — one platform, fully personalized. 04:30 – The Adoption Problem: Why Great Benefits Get Ignored The biggest challenge in corporate wellness isn't the product — it's education and adoption. People leaders have to be genuinely bought in, and the first step has to be frictionless. 07:00 – How a Wellness Movement Starts Inside a Company What happens when adoption takes off: colleagues watching each other change, bad knees getting better, muscle being built. The movement becomes self-sustaining — but it has to start somewhere. 09:30 – 5% vs. 50%: The Adoption Gap That Defines the Market The industry average for gym-only wellness benefits is 5% adoption. Wellhub's platform sits at 40-50%. Breadth, personalization, easy onboarding, and people team support drive the gap. 12:00 – The 86% Number That Changes Everything 86% of employees say they would consider switching jobs if their company didn't offer wellbeing benefits — and that number is growing year over year. 15:00 – Wellness as a Healthcare Cost Strategy Healthier employees mean lower medical costs. Wellbeing benefits aren't a morale spend — they're a healthcare offset. The direct business case, made clearly. 17:30 – GLP-1s: Medication Is Only Half the Solution Why weight-loss medication without lifestyle change is unsustainable: muscle mass loss, bone density loss, the rebound effect. GLP-1s need to be paired with nutrition, exercise, and sleep to hold. 21:30 – Sleep Is a Weight Management Tool Most People Ignore Lívia's personal data: two to three nights of poor sleep raises her weight regardless of diet or exercise. The interconnected nature of sleep, weight, and wellness — and why all of it needs to be addressed together. 24:00 – AI at Wellhub: Coach, Recommendations & Selling at Scale An AI wellness coach, personalized content recommendations, and AI tools on the sales side to explain the product at scale across companies of all sizes and geographies. 26:30 – Letting Teams Experiment: The Chaos and the Clarity Wellhub gave its people teams license to experiment freely with AI — lived through months of productive chaos — and is now in the best practices sharing phase where one solution is solving 15 problems. 29:00 – Transform 2026: Connection Over Content Lívia's first Transform — and her verdict: the value is in the unscheduled moments, the hallway conversations, the person who sits down mid-introduction and becomes the best exchange of the conference. 31:30 – Where to Find Wellhub wellhub.com for product, partnerships, and getting in touch — and a reflection on what makes conferences like Transform genuinely worth attending. TAKEAWAYS: 1. 86% of Employees Would Consider Switching Jobs Over Wellbeing Benefits This is the most striking retention data point in the series. Wellhub's annual survey shows 86% of employees would consider or actively switch jobs if their company didn't offer wellbeing benefits — and the number is growing. For HR leaders and total rewards strategists, this moves wellness from ancillary to foundational in any competitive benefits package. 2. Industry Adoption Averages 5%. Wellhub's Is 40-50%. The gap between a generic gym benefit and a well-designed wellness platform isn't marginal — it's a 10x difference in adoption. The combination of breadth, personalization, easy enrollment, and people team support is what drives utilization from a footnote to a movement. Companies measuring benefits ROI by the number of options offered rather than the percentage of employees actually using them are measuring the wrong thing. 3. Wellness Benefits Drive Healthcare Cost Reduction The business case for wellness investment isn't just retention and morale — it's medical spend. Healthier employees drive lower insurance claims, fewer sick days, and more sustainable long- term healthcare costs. Lívia makes this connection directly: wellbeing benefits are a healthcare offset strategy, not a culture spend. 4. People Leaders Have to Be Genuinely Bought In — Not Just Compliant Adoption starts at the top. When HR and people leaders are personally using and visibly championing a wellness benefit — not just administering it — that signal travels through the organization. Lip service produces 5% adoption. Genuine conviction produces 50%. 5. A Wellness Movement Is Self-Sustaining Once It Starts The most powerful driver of wellbeing benefit adoption isn't communication or incentives — it's the moment employees start watching each other change. A colleague's bad knee gets better. Someone builds muscle. Someone sleeps through the night for the first time in months. Those visible transformations create organic pull that no marketing campaign can replicate. 6. GLP-1 Medication Without Lifestyle Change Is a Dead End Lívia's GLP-1 take is the clearest and most medically grounded in the series: the medication works by burning energy indiscriminately — it doesn't distinguish between fat, muscle mass, and bone density. Stop taking it without having built sustainable habits, and the weight returns. The medication is a tool, not a solution. Nutrition, exercise, and sleep have to accompany it for the program to hold. 7. Sleep Is a Weight and Wellness Variable Most Companies Aren't Tracking Lívia's personal data: two to three nights of poor sleep raises her weight regardless of diet or exercise. This connection — between sleep quality and metabolic health — is well-documented but largely absent from most corporate wellness conversations. Any wellbeing platform that doesn't address sleep is leaving a critical variable unaddressed. 8. Wellbeing Personalization Is the Future of Benefits Design The choose-your-own-journey model — where employees select their own wellness path from a broad menu of options, and can change it as their life changes — is the direction all benefits design is heading. One-size-fits-all packages are already failing on adoption metrics. The companies that move to personalized, flexible, employee-directed wellbeing will see the utilization numbers that justify the investment. 9. Give Your Teams License to Experiment With AI — Then Share What Works Wellhub's internal AI journey: give people teams permission to experiment freely, accept that it will be chaotic for a few months, and then create a structured best practices sharing process that surfaces the solutions that are actually working. The companies that are winning with AI internally right now aren't the ones with the most sophisticated strategy — they're the ones who started experimenting earliest and created feedback loops fastest. 10. The Best Conference Connections Are Unscheduled Lívia's first Transform validated something this series has heard repeatedly: the most valuable moments at conferences like this aren't the sessions — they're the conversations that happen between them. The person who sits down mid-introduction, the hallway exchange that turns into a 30-minute deep dive on AI adoption and change management. Conferences that create more space for that serendipity deliver more value than those packed with content.  

What We Cover In This Episode: The truth about why class packs keep clients inconsistent instead of building the routine they actually need to see results [8:07] Two major pricing menu mistakes that leave clients confused about what they want, and why your staff can't help them decide [10:25] Why your Instagram and TikTok are just marketing, and the real sales conversation your staff needs to have to convert clients [11:43] How to structure membership options that guide clients into commitment without overwhelming them [14:26] The line between affordable fitness and accidentally pricing so low that you're encouraging member turnover instead of retention [16:40] How to use supply and demand to avoid the a step backward in your business when waitlists pile up but you can't afford more classes [22:14] Quotes:  "Retention starts at the point of sale. Not after right. How can you retain them if they don't stay on a routine?" [Nick, 5:04]  "I think people say the word 'expensive', but I think what they really mean is they don't feel like they got the value, and it's like, the value tracks." [Nick, 20:31] If your structure allows clients to stay inconsistent, they will. If it guides them into routine…nothing's guaranteed, but they're far more likely to stay, see results and become long-term members." [Nick, 27:14]  LINKS: Book a Call with the fitDEGREE Team Learn More About All of Our Partners (Including LoopSpark & LezVU) and Get Exclusive Offers Visit the fitDEGREE Knowledge Base Send Megan Your Playlist or Discuss the Podcast Here!  fitDEGREE's Business Portal support@fitDEGREE.com https://www.instagram.com/fitdegree/ ​​https://www.instagram.com/fitspot_guru/  https://www.fitdegree.com/blog  https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q https://www.tiktok.com/@megan_fitdegree  

What if the easiest sales you'll ever make are from people who already know, trust, and love your work? In this episode, I'm joined by Zoë Dew to wrap up my sales series with one of the most overlooked strategies in business: retention.We're diving deep into why so many service providers leave money on the table after delivering a service, and how building intentional relationships with past clients can completely change the way you market and sell. We talk about the power of one-to-one outreach, why follow-up is your responsibility as a business owner, and how to stop chasing cold leads when warm opportunities already exist inside your business ecosystem.Find It Quickly03:59 - Why Past Clients Matter06:41 - Stop Being Passive11:19 - Make Outreach a System13:44 - Follow Up Like a Pro15:52 - Broadcast vs One to One23:08 - What Retention Really Means25:28 - Check Ins Build Trust36:53 - Warm Beats Cold Leads43:13 - Beyond Paying Clients45:31 - Where to Find ZoeMentioned in this Episode:Episode 266: Stop Chasing Vanity Metrics: The 4 Habits That Actually Grow Your Business with Zoë DewConnect with ZoëWebsite: zoedew.comInstagram: instagram.com/zoerdew

Dr. Jenny Bay-Williams, Productive Ways to Build Fluency with Basic Facts ROUNDING UP: SEASON 4 | EPISODE 18 This summer we're replaying favorite listener episodes from the first four seasons of Rounding Up—like this one from Season 1. We'll return with all new episodes in early September. Ensuring students master their basic facts remains a shared goal among parents and educators. That said, many educators wonder what should replace the memorization drills that cause so much harm to their students' math identities. Today on the podcast, Jenny Bay-Williams talks about how to meet that goal and shares a set of productive practices that also support student reasoning and sensemaking.  BIOGRAPHY Jennifer Bay-Williams is a professor of mathematics education at the University of Louisville. She has authored over 40 books and 100 journal articles and book chapters that focus on making mathematics meaningful to all students. She is an international leader in the field of mathematics education, frequently speaking at state, national, and international conferences and serving on national boards.  RESOURCES "Eight Unproductive Practices in Developing Fact Fluency" article by Gina Kling and Jennifer M. Bay-Williams Math Fact Fluency: 60+ Games and Assessment Tools to Support Learning and Retention book by Jennifer M. Bay-Williams and Gina Kling Math Fact Fluency companion website by Kentucky Center for Mathematics TRANSCRIPT Mike Wallus: Welcome to the podcast, Jenny. We are excited to have you.  Jennifer Bay-Williams: Well, thank you for inviting me. I'm thrilled to be here and excited to be talking about basic facts.  Mike: Awesome. Let's jump in. So, your recommendations start with an emphasis on reasoning. I wonder if we could start by just having you talk about the why behind your recommendation and a little bit about what an emphasis on reasoning looks like in an elementary classroom when you're thinking about basic facts.  Jenny: All right, well, I'm going to start with a little bit of a snarky response: that the non-reasoning approach doesn't work.  Mike and Jenny: (laugh)  Jenny: OK. So, one reason to move to reasoning is that memorization doesn't work. Drill doesn't work for most people. But the reason to focus on reasoning with basic facts beyond that fact, is that the reasoning strategies grow to strategies that can be used beyond basic facts. So, if you take something like the making 10 idea—that 9 plus 6, you can move one over and you have 10 plus 5—is a beautiful strategy for a 99 plus 35. So, you teach the reasoning upfront from the beginning, and it sets students up for success later on.  Mike: That absolutely makes sense. So, you talk about the difference between telling a strategy and explicit instruction. And I raise this because I suspect that some people might struggle to think about how those are different. Could you describe what explicit instruction looks like and maybe share an example with listeners?  Jenny: Absolutely. First of all, I like to use the whole phrase: "explicit strategy instruction." So, what you're trying to do is have that strategy be explicit, noticeable, visible. So, for example, if you're going to do the making 10 strategy we just talked about, you might have two 10-frames. One of them is filled with nine counters, and one of them is filled with six counters. And students can see that moving one counter over is the same quantity. So, they're seeing this flexibility that you can move numbers around, and you end up with the same sum. So, you're just making that idea explicit and then helping them generalize. You change the problems up and then they come back and they're like, "Oh, hey, we can always move some over to make a ten"—or a twenty, or a thirty, or whatever you're working on. And so, I feel like, in using the counters, or they could be stacking Unifix cubes or things like that. That's the explicit instruction. It's concrete.  And then, if you need to be even more explicit, you ask students in the end to summarize the pattern that they noticed across the three or four problems that they solved. "Oh, that you take the bigger number, and then you go ahead and complete a ten to make it easier to add." And then, that's how you're really bringing those ideas out into the community to talk about.  For multiplication, I'm just going to contrast. Let's say we're doing [the] add a group strategy with multiplication. If you were going to do direct instruction, and you're doing 6 times 8, you might say, "All right, so when you see a six," then a direct instruction would be like, "Take that first number and just assume it's a five." So then, "Five eights is how much? Write that down." That's direct instruction. You're like, "Here, do this step. Here, do this step. Here, do this step." The explicit strategy instruction would have, for example—I like, for eights, boxes of crayons because they oftentimes come in eights. So, but they'd have five boxes of crayons and then one more box of crayons. So, they could see you've got five boxes of crayons. They know that fact is 40, they—if they're working on their sixes, they should know their fives. And so, then what would one more group be about?  So, just helping them see that with multiplication through visuals, you're adding on one group, not one more, but one group. So, they see that through the visuals that they're doing or through arrays or things like that. So, it's about them seeing the number of relationships and not being told what the steps are.  Mike: And it strikes me, too, Jenny, that the role of the teacher in those two scenarios is pretty different.  Jenny: Very different. Because the teacher is working very hard (chuckles) with the explicit strategy instruction to have the visuals that really highlight the strategy. Maybe it's the colors of the dots or the exact 10-frames they've picked and have they filled them or whether they choose to use the Unifix cubes and how they're going to color them and things like that. So, they're doing a lot of thinking to make that pattern noticeable, visible. As opposed to just saying, "Do this first, do that second, do that third." Mike: I love the way that you said that you're doing a lot of thinking and work as a teacher to make a pattern noticeable. That's powerful, and it really is a stark contrast to, "Let me just tell you what to do."  I'd love to shift a little bit and ask you about another piece of your work. So, you advocate for teaching facts in an order that stresses relationships rather than simply teaching them in order. I'm wondering if you can tell me a little bit more about how relationships-based instruction has an impact on student thinking.  Jenny: So, we want every student to enact the reasoning strategies. So, I'm going to go back to addition, for example. And I'm going to switch over to the strategy that I call "pretend-to-10", also called "use 10" or "compensation." But if you're going to set them up for using that strategy, there's a lot of steps to think through. So, if you're doing 9 plus 5, then in the pretend-to-10 strategy, you just pretend that 9 is a 10. So now you've got 10 plus 5 and then you've got to compensate in the end. You've got to fix your answer because it's 1 too much. And so, you've got to come back 1. That's some thinking. Those are some steps. So, what you want is to have the students automatic with certain things so that they're set up for that task. So, for that strategy, they need to be able to add a number onto 10 without much thought.  Otherwise, the strategy is not useful. The strategy is useful when they already know 10 plus 5. So, you teach them this, you teach them that relationship—10 and some more—and then they know that 9's 1 less than 10. That relationship is hugely important, knowing 9 is 1 less than 10. And so then they know their answer has to be 1 less. 9's 1 less than 10. So, 9 plus a number is 1 less than 10 plus the number. Huge idea.  And there's been a lot of research done in kindergarten on students understanding things like 7's 1 more than 6, 7's 1 less than 8. And they're predictive studies looking at student achievement in first grade, second grade, third grade. And students—it turns out that one of the biggest predictors of success is students understanding those number relationships. That 1 more, 1 less, 2 more, 2 less. Hugely important in doing the number sense.  So that's what the relationship piece is, is sequencing facts so that what is going to be needed for the next thing they're going to do, the thinking that's going to be needed, is there for them. And then build on those relationships to learn the next strategy.  Mike: I mean, it strikes me that there's a little bit of a twofer in that one. The first is this idea that what you're doing is purposely setting up a future idea, right? It's kind of like saying, "I'm going to build this prior knowledge about ten-ness, and then I'm going to have kids think about the relationship between 10 and 9." So, the care in this work is actually really understanding those relationships and how you're going to leverage them.  The other thing that really jumps out from what you said [is] this has long term implications for students' thinking. It's not just fact acquisition; it's what you said: Research shows that this has implications for how kids are thinking further down the road. Am I understanding that right?  Jenny: That's absolutely correct. So just that strategy alone. Let's say they're adding 29 plus 39. And they're like, "Oh hey, both of those numbers are right next to the next benchmark. So instead of 29 plus 39, I'm going to add 30 plus 40, [which equals] 70. And I got, I went up 2, so I'm going to come back down 2. And I know that 2 less than a benchmark's going to land on an 8." So that, again, it's coming back to this relationship of how far apart numbers are, what's right there within a set of 10, [which] helps then to generalize within tens or within hundreds.  And by the way, how about fractions?  Mike: Hmm. Talk about that.  Jenny: (laughs) It generalizes to fractions. So, let's take that same idea of adding. Let's just say it's like, 2 and seven-eighths plus 2 and seven-eighths. So, if we just pretended those were both 3s because they're both super close to 3, then you'd have 6, and then you added on two-eighths too much. So, you come back two-eighths, or a fourth, and you have your answer. You don't have to do the regrouping with fractions and all the mess that really gets bogged down. And it's a much more efficient method that, again, you set students up for when they understand these number relationships. When you get into fractions, you're thinking about, "How close are you to the next whole number?" maybe, instead of to the next tens number.  Mike: It strikes me that if you have a group of teachers who have a common understanding of this approach to facts, and everyone's kind of playing the long game and thinking about how what they're doing is going to support what's next, it just creates a system that's much more intentional in helping kids not only acquire the facts, but build a set of ways of thinking.  Jenny: Mike, that's exactly it. I mean, here we are, we're trying to make up for lost time. We never have enough time in the classroom. We want an efficient way to make sure our kids get the most learning in. And so, to me that is about investing early in the fact strategies. Because then actually when you get up to those other things that you're adding or subtracting or multiplying or whatever you're doing, you benefit from the fact that you took time early to learn those strategies. Because those strategies are now very useful for all this other math that you're doing. And then students are more successful in making good choices about how they're going to solve those problems that are, oftentimes—especially when, I like to mention fractions and decimals at least once in a basic facts talk because we get back, by the time we get into fractions and decimals—we're back to just sometimes only showing one way. The sort of standard algorithm way. When, in fact, those basic facts strategies absolutely apply to, almost always, more-efficient strategies for working with fractions and decimals.  Mike: I want to shift a little bit. One of the things that was really helpful for me in growing my understanding is the way that you talk about a set of facts that you would describe as foundational facts and another set of facts that you would describe as derived facts. And I'm wondering if you can unpack what those two subsets are and how they're related to one another.  Jenny: Yeah. So, the foundational facts are ones where automaticity is needed in order to enact a strategy. So, to me, the foundational fact strategies are their names. Like the doubling strategy—or double and double again, some people call it. Or add a group for multiplication. And the addition ones of making 10s and pretend-to-10 strategies. And in those strategies, you can solve lots of different facts. But there's too much going on (laughs) in your brain if you don't have automaticity with the facts you need.  So, for example, if you have your 6 facts, and you're trying to get your 6 facts down. And you already know your 5s, like, automaticity with your 5s, then that becomes a useful way to get your 6s. So, if you have 6 times 8, and you know 5 times 8 is 40, then you're like, "I got one more 8, [which equals] 48." That's an added group strategy.  But if you're not automatic with your 5s, this is how this sounds when you're interviewing a child. They're going to use add a group strategy, but they don't know their 5s. So, then they're like, "Let's see. 5 times 8 is 5, 10, 15, 20, 25, 30, 40. Now, what was I doing?" Like, they can't finish it because they were skip-counting with their 5s. They lose track of what they're doing, is my point. So, the key is that they just know those facts that they need in order to use a strategy. And that, going back to, like, the pretend-to-10, they got to know 10 and some more facts to be successful. They have to know 9's 1 less than 10 to be successful. So, that's the idea is, if they reach automaticity with the foundational fact sets, then their brain is freed up to go through those reasoning strategies.  Mike: That totally makes sense.  I want to shift a little bit now. One of the things that I really appreciated about the article ["Eight Unproductive Practices in Developing Fact Fluency" by Gina Kling and Jennifer M. Bay-Williams] was that you made what I think is a very strong, unambiguous case for ending many of the past practices used for fact acquisition—worksheets and timed tests, in particular. This can be a tough sell because this is often what is associated with elementary mathematics, and families kind of expect this kind of practice. How would you help an educator explain the shift away from these practices to folks who are out in the larger community? What is it that we might help say to folks to help them understand this shift?  Jenny: That's a great question, and the real answer is it depends, again, on [the] audience. So, who is your audience? Even if the audience is parents, what do those parents prioritize and want for their children? So, I feel like there's lots of reasons to do it, but to really speak to what matters to them. So, I'm going to give a very generic answer here. But for everyone, they want their child to be successful. So, I feel that that opportunity to show, to give a problem, like 29 plus 29, and ask how parents might add that problem. And if they think 30 plus 30 and subtract 2 to get to the answer or whatever, then that gives this case to say, "Well this is how we're going to work on basic facts. We're building up so that your child is ready to use these strategies. We're going to start right with the basic facts, learning these strategies. These really matter." And the example I gave could be whatever fits with the level of their kid. So, it could be like 302 minus 299. It's a classic one where you don't want your child to implement an algorithm there; you want them to notice those numbers are 3 apart. And so, there's this work that begins early. So, I think that's part of it.  I think another part of it is helping people just reflect on their own learning experiences. What were your learning experiences with basic facts? And even if they liked the speed drills, they oftentimes recognize that it was not well-liked by most people. And also, then they really didn't learn strategies. So, I feel like we have to be showing that we're not taking something away; we're adding something in. They are going to become automatic with their facts. They're not going to forget them because we're not doing this memorizing that leads to a lot of forgetting. And, bonus, they're going to have these strategies that are super useful going forward.  So, to me, those are some of the really strong speaking points. I like to play a game and then just stop and pause for a minute and just say, "Did you see how hard it was for me to get you quiet? Do you see how much fun you were having?" And then I just hold up a worksheet (laughs). I'm like, "And how about this?" You know, again, that emotional connection to the experience and the outcomes.  Mike: That is wonderful.  Since you brought it up, let's talk about replacements for worksheets and timed tests.  Jenny: Mm-hmm.  Mike: So, you advocate for games, as you said, and for an activity-based approach. I think that what I want to try to do is get really specific so that if I'm a classroom teacher, and I can't see a picture of that yet, can you help paint a picture? What might that look like?  Jenny: I love that question because there's lots of good games and lots of places. But again, like I said earlier, this thinking really deeply about what game I'm choosing and for what—what do my students need to practice? And then being very intentional about game choice is really important.  So, for example, if students are working on their 10 and some more facts, then you want to play a game where all the facts are 10 and some more facts. That's what they're working on. And then maybe you mix in some that aren't. Or you play a game with that and then they sort cards and find all the, solve the 10 and some more, or there's lots of things they can do. They can play Concentration, where the fact is hidden and the answer is hidden and things like that. So, you can be very focused. And then when you get to the strategies, you want to have a game that allows for students to say, allow their strategies.  So, I'm a big fan of, like, sentence frames, for example. So, there's games that we have in our Math Fact Fluency[: 60+ Games and Assessment Tools to Support Learning and Retention] book [by Jennifer Bay-Williams and Gina Kling] that are in other places that specifically work on a strategy. So, for example, if I'm working on the pretend-to-10 strategy, I like to play the game Fixed-Addend War, which is the classic game of War, except there's an addend in the middle, and it's a 9, to start. And then each of the two players turns up a card. So, Mike, if you turn up a 7, then you're going to explain how you're going to use the pretend-to-10 strategy to add it. And I turned up a 6, so I'm going to, I'm going to do this then I'll, you can do it. So, I turned up a 6. So, I'm going to say, "Well, 10 and 6 is 16, so 9 and 6 is 1 less, [which equals] 15.' I've just explained the pretend-to-10 strategy. And then you get your turn.  Mike: And I'd say, "Well, 7 and 10, I know 7 and 10 is 17, so 7 and 9 has to be 1 less, and that's 16." Jenny: Yeah. So, your total's higher than mine. You win those two cards, you put them in your deck, and we move on. So, that's a way to just practice thinking through that strategy. Notice there's no time factor in that. You have a different card than I have. You have as much time, and we're doing think-aloud. These are all high-leverage practices. Then we get to the games where it's like, you might turn up a 6 and a 5 where you're not going to use the pretend-to-10 strategy for that. You've got to think, "Oh, that doesn't really fit that strategy because neither one of those numbers is really close to 10. Oh, hey, it's near a double; I'm going to use my doubles." So, you sequence these games to—if you start with one of those open-ended games, it might be too big of a jump because students aren't ready to choose between their strategies. They have to first be adept at using their strategies. And once they're adept at using them, then they're ready to play games where they get to choose among the strategies.  Mike: So, you're making me think a couple things, Jenny. One is, it's not just that we're shifting to using games as a venue to practice to get to automaticity. You're actually saying that when we think about the games, we really need to think about, "What are the strategies that we're after for kids?" And then make sure that the way that the game is structured, like, when you're talking about the pretend-to-10, with the fixed addend. That's designed to elicit that strategy and have kids work on developing their language and their thinking around that particularly. So, there's a level of intent around the game choice and the connection to the strategies that kids are thinking about. Am I understanding that right?  Jenny: That's it. That's exactly right. That's exactly right. And a huge—a lot of intentionality so that they have that opportunity in a no-pressure, a low-stress, think-through-the-strategy [way]. If they make a mistake, their peer or themselves usually correct it in the moment, and they get so much practice in. I mean, imagine going through half a deck of cards playing that game.  Mike: Yeah.  Jenny: That's 26 facts. And then picture those 26 facts (laughs) on a page of paper. And then—and again, in the game that you've got the added benefit of think-aloud, and then you're hearing what your peer has said.  Mike: You know, one of the things that strikes me is, if I'm a teacher, I might be thinking, like, "This is awesome, I'm super excited about it. Holy mackerel, do I have to figure these games out myself?" And I think the good news is, there's a lot of work that's been done on this. I know you've done some. Do you have any recommendations for folks? There's, of course, curriculum. But do you have recommendations for resources that you think, help a teacher think about this or help a teacher see some of the games that we're talking about?  Jenny: Well, I'm going to start with my Math Fact Fluency book because that is where we go through each of these strategies, each of the foundational facts sets and the strategies, and for each one supply a game. And then from those games they're easily adaptable to other settings. And some of the games are classic games. So, there's a game, for example, called Square Deal. And the idea is that you're covering a game board, and you're trying to make a square. So, you get a 2-by-2 grid taken, and you score a point or 5 points or whatever you want to score. Well, we have that game housed under the 10 and some more facts. So, all the answers are, like, 19, 16, 15, and the students turn over a 10 card and another card, and if it's a 10 and a 5, they get to claim a 15 spot on the game board.  Well, that game board can be easily adapted to any multiplication fact sets, any other addition [sets]. I like to do a Square Deal with 10 and some more, and then I like to do Square Deal with 9 and some more. There's my (laughs) effort, again, to come back to either pretend-to-10 or making 10. Where they're like, "Oh, I just played 10 and some more. Now we're doing the same game, but it's 9 and some more." So, I feel like there's a lot of games there. And there is a free companion website that has about half of the games ready to download in English and in Spanish.  Mike: Any chance you'd be willing to share it?  Jenny: Yeah, absolutely. So, you can just google it. The Kentucky Center for Mathematics created it during COVID-19, actually, as a gift to the math community. And so, if you type in "Kentucky Center for Math" or "KCM Math Fact Fluency companion website," it will pop up.  Mike: That's awesome.  I want to ask you about one more thing before we close because we've really talked about the replacement for worksheets, the replacements for timed tests. But there is a piece of this where people think about "How do I know?" right? "How can I tell that kids have started to build this automaticity?" And you make a pretty strong case for interviewing students to understand their thinking. I'm wondering if you could just talk again about the why behind it, and a little bit about what it might look like.  Jenny: So, first of all, timed tests are definitely a mistake for many reasons. And one of the reasons—beyond the anxiety they cause—they're just very poor assessment tools. So, you can't see if the student is skip-counting or not, for example, for multiplication facts. You can't see if they're counting by 1s for the addition facts. You can't see that when they're doing the test, and you can't assume that they're working at a constant rate; that they're just solving one every, you know, couple of seconds, which is the way those tests are designed. Because I can spend a lot of time on one and less time on the other. So, they're just not, they're just not effective as an assessment tool.  So, if you flip that. Let's say they're playing the game we were talking about earlier, and you just want to know, "Can they use the pretend-to-10 strategy?" That's your assessment question of the day. Well, you can just wander around with a little checklist (chuckles), you know? "Yes, they can." "No, they can't." And so, a checklist can get at the strategies, and a checklist can also get at the facts, like, "How well are they doing with their facts?" So, once they do some of those games that are more open-ended, you can just observe and listen to them and get a feel for that. If they're playing Square Deal with whatever fact, you know. So, what happens is, you're like, "I wonder how they're doing with their 4s. We've really been working with their 4s a lot.' Well, you can play Square Deal or a number of other games where that day you're working on 4s. The [game] Fixed-Addend War can become Fixed-Factor War, and you put a 4 in the middle. So adaptable games and then you're just listening and watching.  And if you're not comfortable with that approach, then they can be playing those games, and you can have students channeling through where you do a little mini-interview. It only takes a few questions to get a feel for whether a student knows their facts. And you can really see who's automatic and who's still thinking. So, for example, a student who's working on their 4s, if you give them 4 times 7, they might say, "28." I call that automatic. Or they might, they might do 4 times 7, and they pause, and they're like, "28." Then I'm like, "How did you think about that?" And they're like, "Well, I doubled and doubled again." "Great." So, I can mark off that they are using a strategy, but they're not automatic yet. So that to me is a check, not a star. And if I ask, "How did you do it?" And they say, "Well, I skip-counted." Well then, I'm marking down they skip-counted. Because that means they need a strategy to help them move toward automaticity. Mike: I think what strikes me about that, too, is, when you understand where they're at on their journey to automaticity, you can actually do something about it as opposed to just looking at the quantity that you might see on a timed test. What's actionable about that? I'm not sure, but I think what you're suggesting really makes the case that I can do something with data that I observe or data that I hear in an interview or see in an interview.  Jenny: Absolutely. I mean this whole different positioning of the teacher as coaching the student toward their growth; helping them grow in their math proficiency, their math fluency. You see where they're at and then you're monitoring that in order to move them forward instead of just marking them right or wrong on a timed test. I think that's a great way to synthesize that.  Mike: Well, I have to say, it has been a pleasure talking with you. Thank you so much for joining us today. Jenny: Thank you so much. I am, again, thrilled to be invited and always happy to talk about this topic.  Mike: This podcast is brought to you by The Math Learning Center and the Maier Math Foundation, dedicated to inspiring and enabling all individuals to discover and develop their mathematical confidence and ability.

Most of the organizations I work with are obsessed with the top of the funnel. Ads, SEO, social media, the next campaign, the next traffic spike. The marketing team has dashboards full of acquisition metrics, and the design team usually gets drafted in to support that effort. New landing pages, better hero sections, smoother sign-up flows. That's all fine as far as it goes. I've written an entire email course on campaign landing pages because I genuinely believe most of them are leaking conversions like a colander. But it does mean something important keeps getting ignored. Most organizations have no cohesive strategy at all for retention and upselling. They pour effort into getting the customer through the door, then more or less forget about them once they're inside. The numbers nobody is acting on This is strange when you stop and think about it. The economics of retention have been well known for years. Acquiring a new customer typically costs around five times more than keeping an existing one. Cross-selling or upselling to an existing customer costs roughly 24% of what it takes to win the same revenue from a new one. You don't need to convince someone who's already bought from you. You just have to not screw it up. Retention falls between the cracks So why does retention keep slipping through? In my experience, it's because nobody really owns it. Every other part of the customer journey has a clear home. Acquisition belongs to marketing. Onboarding sometimes sits with product. Support lives in customer success. Renewals end up with sales. Retention falls into the gaps between all of them, which is a polite way of saying it falls on the floor. A real opportunity for UX This is where I think UX has a genuine opportunity. Not just to help with retention, but to own it. To plant our flag and say this is our patch. I know that sounds like more work for a profession that's already stretched thin. But hear me out. UX has a chronic problem with how it's perceived inside organizations. We're seen as the people who make screens look nice. Helpful, but not strategic. The reason for that perception is partly our own fault. We've spent years talking about users when senior leaders are thinking about revenue. We've reported back on usability scores when the board is looking at MRR and churn. Nobody at the top of an organization wakes up worrying about whether the user's mental model matches the interface. They worry about lifetime customer value. They worry about monthly recurring revenue. They worry, sometimes very loudly, about churn going in the wrong direction. And yet plenty of businesses worry about those numbers without ever actively tracking them. Nobody is responsible for measuring them, so they sit in the background as a vague anxiety rather than a managed metric. If the UX team picked up that responsibility, and started tying our work to those numbers, our standing inside the business would change dramatically. We'd stop being the screen-prettifying team and start being the team that protects revenue. That's a very different conversation to have with a CFO. Why retention is a UX problem in disguise The other reason retention is such a good fit for UX is that the levers are largely ours already. Customers usually leave because something in the experience disappointed them. They couldn't find what they needed. The product didn't deliver what they expected. Support was a maze. The onboarding fizzled out before the value clicked. Every one of those is a UX problem dressed up as a business problem. The same goes for upselling. Customers buy more from companies that have nurtured them properly, where the experience has built trust over time. You can't bolt that on with a clever email campaign three months in. It has to be designed.

What actually keeps customers coming back? In this episode of Limited Supply, Nik sits down with retention expert Joseph Siegel to break down the systems behind high-retention ecommerce brands. From his time leading growth and retention at Feastables to building retention programs for some of the fastest-growing supplement brands in the world, Joseph shares how modern retention goes far beyond email marketing. They dive into onboarding flows, product inserts, gifting strategies, subscriber psychology, and why the best brands obsess over customer experience at every touchpoint. They also explore how AI is changing ecommerce operations from CRO systems and generative email workflows to building smarter customer insights with tools like Claude, Manus, Fireflies, and OpenAI voice models. If you run a subscription brand, consumable product, or ecommerce company focused on long-term growth, this episode is packed with actionable retention strategies. --- What's Instant? It's the secret weapon to triple your email revenue with AI-powered flows and campaigns. Instead of sending the same cart reminders to everyone, Instant gives every shopper a personalized email experience: Copy, products, and offers that adapt to your shopper's behavior and purchase history in real time. Emails sent at the exact moment each shopper is most likely to buy. 11+ abandonment flows and smart multi-step campaigns live in minutes. Built for DTC marketers. Made for revenue growth. See why brands are replacing their ESP with Instant: ⁠⁠⁠instant.one/sharma⁠⁠⁠. --- Want more DTC advice? Check out the⁠⁠⁠ Limited Supply YouTube page⁠⁠⁠ for more insider tips. And if you're looking for an instant stream of on-demand DTC gold, check out the⁠⁠⁠⁠ Limited Supply Slack Channel⁠⁠⁠⁠ for Nik's most unfiltered, uncensored thoughts. Check out the Nik's ⁠⁠⁠⁠DTC newsletter⁠⁠⁠⁠ Follow Nik on Twitter:⁠⁠⁠⁠ https://www.twitter.com/mrsharma⁠⁠

Today: building and keeping a strong public health workforce through innovative tools and strategies.  Brianna Gorman, a senior analyst for workforce at ASTHO, discusses ASTHO's new Workforce Employee Experience Implementation Tool, an interactive resource built to help agencies address workforce challenges across the employee lifecycle: from recruitment and onboarding to retention, succession planning, and offboarding. Later, LaShonda Freeman, workforce development director at the Bureau of Organizational Development, Workforce Development Section South Carolina Department of Public Health, shares how South Carolina's Supplemental Tuition Assistance Policy Program (STAP) is helping employees pursue advanced education while strengthening the agency's long-term workforce pipeline. Home | Public Health Careers.orgASTHO Learning Opportunity: ACEs Strategic Communications TrainingDeveloping a Policy Action Plan to Improve Access to STI Medications Webinar

FMI's founder once said: "You don't build a business, you build people, and then people build the business." Julie Witecki has spent her career helping leaders in the built environment actually live that out — and in this conversation with Bryce, she gets specific about where most firms fall short. Julie advises executives and ownership teams across construction and AEC on leadership development, talent strategy, people systems, and organizational growth. She brings a perspective shaped by years inside some of the industry's most complex firms, and she's not here to give comfortable answers. This episode covers what firms are still getting wrong about why people leave, how leadership behavior drives retention more than compensation ever will, and what the next generation of leaders in the built environment actually needs to look like. This episode is for firm owners, principals, and anyone in AEC who has ever said "people are our greatest asset" and then wondered why the good ones keep leaving. About Julie Witecki: Julie Witecki is a consultant and advisor at FMI, one of the most trusted management consulting and investment banking firms serving the built environment. She works with leaders across construction, architecture, and engineering on leadership development, people strategy, talent, and organizational growth. Julie is a recognized voice on leadership, culture, and women in the AEC industry. Website: www.fmicorp.com LinkedIn: https://www.linkedin.com/in/juliewitecki/ What We Cover: Introduction and Julie's career arc advising leaders across the built environment What "trusted advisor" actually means at FMI and how those relationships are built How the definition of leadership success has shifted over the last decade in AEC Doc Fails' founding philosophy — "you build people, and people build the business" — and what that looks like inside firms today Where leaders struggle most when developing people, especially as firms scale What separates firms that say people are a priority from those that actually operate that way How strong leaders balance accountability with empathy in high-pressure environments What firms are still getting wrong about why people leave How employee expectations have shifted post-pandemic and who is adapting well Why leadership behavior drives retention more than compensation, flexibility, or benefits The biggest strategic blind spots holding firms back right now Hard conversations leaders are avoiding that they need to be having What progress for women in construction looks like — and where the work is unfinished How organizations can support women leaders without performative DEI What qualities will define the most effective leaders in AEC over the next decade Julie's one piece of advice for a principal or executive listening today How Julie defines success at this stage of her own career Key Takeaways: Leadership behavior is the number one driver of retention — more than comp, flexibility, or benefits. Firms that don't understand this will keep losing people and blaming the market. There is a difference between saying people are your priority and building systems that prove it. Most firms are still operating on the former. The hard conversations leaders are avoiding — about performance, direction, and accountability — are exactly the ones their teams are desperate to have. Supporting women in leadership isn't a DEI initiative. It's a business decision. The firms that treat it as the latter are the ones making actual progress. The next generation of AEC leaders will need to hold technical credibility and people leadership simultaneously. Firms that only develop one are building a gap.  

Most music school owners are fighting a retention problem they don't fully understand yet. Parents aren't quitting because their kids aren't improving. They're quitting because nobody ever showed them that they were. In this episode, I share a simple, practical tool that any teacher can start using this week to close what I call the "visibility gap" and keep more students enrolled for the long haul. What we cover: Why marketing promises and lesson experiences often don't match up How the visibility gap silently drives your dropout rate A simple end-of-lesson formula that takes 30 seconds and changes everything Why talking to parents about scales and method books is costing you students What parents are actually paying for (it's not what most teachers think) In this episode, you'll learn: Why "we're too busy" is almost never the real reason a family quits How to make student progress visible to parents who don't have trained ears The exact before-and-after formula to use at the end of every lesson Why timing your encouragement matters more than you think How saying the right thing in front of both the parent and child creates a moment that makes families want to stay Why retention improvements are harder to measure than ad results, and why that's exactly why most school owners ignore them   davesimonsmusic.com

This week I'm in New York “Live!” and there are some exciting things happening: we launched our newest research on “The Five Types of Frontline Worker” which will help you dramatically improve that part of your business, and Cornerstone, the largest L&D tech provider, went BIG into AI. Listen up for more details, and read the newest article for analysis. Additional Information Josh Bersin Company Defines New HR Taxonomy for Frontline Workers to Improve Hiring, Pay, Retention, and Management Research: Understanding The Five Types of Frontline Workers Cornerstone Launches Its Reinvention, Helping to Redefine Corporate Learning Get Galileo: The Everything HR AI Agent for HR and Leaders   Chapters (00:00:00) - Cornerstone on the frontline labor market(00:00:21) - The frontline workforce and the cornerstone(00:03:47) - The Future of Workforce Segmentation(00:12:25) - The future of learning is dynamic content(00:17:26) - Josh Burson at Irresistible 2026(00:19:17) - Podcast

This edWeb podcast is sponsored by HMH.The edLeader Panel recording can be accessed here.Professional learning is under pressure to do more than ever before, and educators cannot wait for support that misses the moment. As student needs shift, instructional demands evolve, and expectations continue to rise, schools need professional learning that is timely, relevant, and built to make an immediate difference.Join us for an energizing edWeb podcast on how to design professional learning that is intentional, responsive, and grounded in the real challenges educators face every day. We explore how leaders can create learning experiences that address urgent needs, strengthen instructional practice, and build lasting capacity across their systems.Listeners leave with practical ideas for making professional learning more strategic, more actionable, and more likely to drive meaningful change.During this session, you explore:Using Data with Purpose: Identify the right data to inform professional learning and learn how to translate insights into actionable, high-impact PD that drives real change.Designing PD That Sticks: Experience effective, educator-centered PD practices that cultivate engagement, support retention, and drive meaningful opportunities for practical application and continuous growth.Sustaining Impact Through Smart Resourcing: Explore creative strategies to secure funding and align resources to ensure professional learning remains consistent, scalable, and impactful.This edWeb podcast is of interest to K-12 school leaders and district leaders.Houghton Mifflin HarcourtWe're helping to create the fullest expression of what learning can be.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Learn more about viewing live edWeb presentations and on-demand recordings, earning CE certificates, and using accessibility features.

In this episode of Roofing Road Trips®, host Karen Edwards sits down with Brian Cross and Dylan Quirk of Rocky Mountain Snow Guards to discover how roofers can get a free, customized snow retention layout and design plan. Together they break down product options for nearly every roofing material and explain what goes into creating accurate, job-specific plans. Dylan shares how their team can work from anything—architectural drawings to simple sketches—to design systems that account for snow loads, roof geometry and safety. They highlight the industry's first 3-Day Guarantee, delivering a free, no-obligation plan and takeoff for single-family homes. Tune in to learn how to save time, reduce guesswork and better protect properties before winter hits. Learn more at RoofersCoffeeShop.com!  https://www.rooferscoffeeshop.com/   Are you a contractor looking for resources? Become an R-Club Member today! https://www.rooferscoffeeshop.com/rcs-club-sign-up   Sign up for the Week in Roofing!  https://www.rooferscoffeeshop.com/sign-up   Learn more about Rocky Mountain Snow Guards here! https://www.rooferscoffeeshop.com/directory/rocky-mountain-snow-guards-inc Follow Us!   https://www.facebook.com/rooferscoffeeshop/  https://www.linkedin.com/company/rooferscoffeeshop-com  https://x.com/RoofCoffeeShop  https://www.instagram.com/rooferscoffeeshop/  https://www.youtube.com/channel/UCAQTC5U3FL9M-_wcRiEEyvw  https://www.pinterest.com/rcscom/  https://www.tiktok.com/@rooferscoffeeshop  https://www.rooferscoffeeshop.com/rss  #RoofersCoffeeShop #MetalCoffeeShop #AskARoofer #CoatingsCoffeeShop #RoofingProfessionals #RoofingContractors #RoofingIndustry #RockyMountainSnowGuards

This spring, take a deep breath—literally! Explore proper breathing techniques and pulmonary care; Celebrate World HR Day by prioritizing workplace well-being; Navigate the challenges of UAE work insurance and rising healthcare costs; And refresh your life with a spring wardrobe declutter. Plus, taking you to Terra at Expo City Dubai to literally “Know Your Roots”. Health, work, finances, and style—time to reset it all.See omnystudio.com/listener for privacy information.

In this episode, Matt Brown, Vice President, Advisory Services and Enterprise Solutions at CHG Healthcare, joins the podcast to discuss key findings from CHG Healthcare's 2025 Physician Sentiment Research, including the growing importance of leadership transparency, physician autonomy, and workforce flexibility. He also shares how health systems can rethink engagement strategies, AI adoption, and care delivery models to better retain and support physicians in an evolving healthcare landscape.This episode is sponsored by CHG Healthcare.

In this episode, property manager Matthew Vincent shares his journey into multi-family property management, key strategies for growth, and insights on building a successful management business across multiple states.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

What happens when financial success no longer feels fulfilling? In this episode of The Fulfillionaire, Adam Robinson, CEO of Retention.com & RB2B, walked away from the burnout, pressure, and identity crisis of Wall Street to build a purpose-driven company focused on impact, storytelling, community, and real value creation. You'll learn how he bootstrapped Retention.com from zero to $25 million ARR, how he survived years of painful business struggles, and why solving a real customer problem matters more than chasing hype, marketing tricks, or vanity growth.  You'll hear honest lessons about entrepreneurship, product-market fit, customer discovery, leadership, cash flow, scaling a startup, and why so many founders stay trapped in businesses that no longer serve them. If you've been wondering if success is supposed to feel more meaningful than this, this conversation will give you a fresh perspective. Tune in to the full episode of  From Wall Street Burnout to Purpose-Driven Founder with Adam Robinson. Learn more at fulfillionaire.com.  Adam Robinson is the CEO of RB2B and Retention.com, two bootstrapped companies built around a singular mission: helping businesses identify and convert the people visiting their websites. Unlike traditional tools that stop at the company level, RB2B goes deeper, revealing the actual person behind the visit and pushing their LinkedIn profile directly to Slack, for free. He has made it his life's work to help startup founders bootstrap their way to $10M ARR by closing the loop on what most marketing stacks leave open. His unconventional path from the high-pressure world of Wall Street to purpose-driven entrepreneurship gives him a rare perspective on what it truly means to build something that matters.   LinkedIn: https://www.linkedin.com/in/retentionadam/  Retention Company Website: https://retention.com/  Instagram: https://www.instagram.com/retentiondotcom/  Facebook: https://www.facebook.com/RetentionDotCom  LinkedIn: https://www.linkedin.com/company/retention-dot-com/  JP Newman is the founder of Fulfillionaire and CEO of Thrive FP, known for helping high-achievers align financial success with deeper human connection and purpose. With over $1.4 billion in real estate transactions and hundreds of investors coached, he brings a powerful blend of strategy, psychology, and emotional intelligence to the world of investing and negotiation. JP teaches that the best deals are built by understanding people, energy, and intention. Through his Fulfillionaire™ movement, he helps leaders stop operating from fear and start making decisions rooted in clarity and alignment. His approach redefines negotiation as a human-centered skill that turns insight into influence and lasting success. IG: https://www.instagram.com/jpnewman_/  LI: https://www.linkedin.com/in/jp-newman-45a1ba/       

Which Level Are You Tolerating in Your Gym? https://teachhoops.com/ In the pursuit of a championship culture, we often focus on the "Skill Gap"—who can shoot, who can handle pressure, and who knows the sets. But the most dangerous gap in any program is the Competitive Gap. Every player on your roster falls into one of four distinct categories of competitiveness. As a coach, your job isn't just to identify these levels; it's to move the needle. If you have a roster full of Level 2s, you'll be "competitive" but rarely "elite." To win at the highest level, you need to cultivate Level 4s who can police the standard when you aren't in the room. These players are physically present but mentally elsewhere. They might be in the gym because of parental pressure, social status, or they simply like the gear—but they don't like the "muck and grind." The Behavior: They cut corners in sprints, complain about the "Standard," and are the first to look at the clock. The Impact: They are Energy Takers. An anchor isn't just heavy; it's designed to stop progress. They drag the collective speed of the practice down. The Coach's Fix: You cannot "coach" an unwilling player into a leader. You must give them a choice: meet the minimum standard of the program or find a different hobby. Retention is not always a victory. This is the majority of most rosters. They are "good kids" who do exactly what they are told—and only what they are told. The Behavior: They are on time, they listen, and they give effort when the whistle blows. However, they lack Internal Ignition. If the coach isn't watching, their intensity drops. The Impact: They provide stability but not "Next Play" speed. They are followers who wait for permission to be great. The Coach's Fix: Challenge them with Rep Density. Put them in small-sided games where they can't hide and must make "Zero-Second Decisions." Level 3s are dangerous in the best way possible. They have a "chip" on their shoulder and a personal mission. They want to be the leading scorer, the All-Conference guard, or the scholarship athlete. The Behavior: They are the first in the gym and the last to leave. They work with high intensity because they have specific goals. The Impact: They raise the physical standard of practice. However, their motivation is often individual. They are focused on their game, which can sometimes lead to "Hero Ball" or a lack of connection with teammates. The Coach's Fix: Bridge the gap between their individual goals and the team's vision. Show them how their leadership (Level 4) is the only thing that will unlock the success they crave. The Compelled player is a different breed. They don't just want to win; they have to win. They are obsessed with the "Standard" and feel physical discomfort when the team isn't meeting it. The Behavior: They are "Coaches on the Floor." They echo your calls, hold teammates accountable in the huddle, and dive for loose balls when you're up by 20. The Impact: They are Energy Givers. They create a "Player-Led" environment where the coach's voice is only needed for tactical adjustments, not for motivation. The Coach's Fix: Give them the keys. These are the members of your Leadership Council. Empower them to lead the debriefs and "Truth Room" sessions. Coach's Note: "You cannot expect a Level 4 locker room if you are a Level 2 coach. Your players will mirror your energy. If you are 'mailing it in' during the mid-season grind, your Compelled players will lose their fire. To move a team, you must demonstrate Radical Consistency in your own standard every single day." 4 levels of competitors, basketball mental toughness, player-led leadership, team culture, athletic leadership, high school basketball coaching, youth sports development, "The Villanova Way," Jay Wright leadership, character development, championship habits, "Next Play" speed, coach unplugged, teach hoops, basketball success, program building. Show NotesLevel 1: The Unwilling (The Anchor)Level 2: The Willing (The Compliant)Level 3: The Driven (The Self-Starter)Level 4: The Compelled (The Culture Carrier)The Competitive Audit: Behavioral MatrixFeatureLevel 1 (Unwilling)Level 2 (Willing)Level 3 (Driven)Level 4 (Compelled)MotivationExternal (Pressure)ComplianceIndividual GoalsTeam StandardResponse to ErrorSulking / BlamingQuiet / PassiveFrustrated (Self)"Next Play" ResetVocal PresenceWhiningSilentFocused on TaskEchoing / LeadingPractice Speed"Jogging"Game SpeedHigh IntensityViolent IntensitySEO Keywords Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode, Libby explores one of the most overlooked client experience mistakes dietitians make: creating content that attracts attention but doesn't accurately reflect how they actually work. The result? Misaligned expectations, confused clients, and lower retention. Your content is already teaching potential clients what it's like to work with you long before they book a call, purchase a program, or schedule a session. The way you show up online shapes how people think about your process, your philosophy, and the results they can expect. When your visibility aligns with your coaching style, clients arrive informed, prepared, and ready to engage. When it doesn't, friction follows. In this episode, Libby breaks down how your public content influences the client experience and shares practical ways to create visibility that attracts aligned clients who are more likely to stay.

Most founders treat 'scale' like a switch you flip after raising a round: hire 14 reps, 10x the ad spend, and pray. About half scale too early and burn the runway, while the other half scale too late and get caught by a more aggressive competitor. Almost nobody can tell you, in measurable terms, when they're actually ready.In this episode, Yaniv Bernstein is joined by Mark Roberge - founding CRO at HubSpot (where he scaled the company from $0 to $100M ARR), senior lecturer at Harvard Business School, cofounder of Stage 2 Capital, and author of the new book 'The Science of Scaling'. Mark walks Yaniv through his impressive data-driven framework for scaling that he's spent a decade refining, covering how to objectively define product-market fit, why customer retention is the only honest measure of PMF, and how to instrument a Leading Indicator of Retention you can act on in week one.In this episode, you will:Learn why retention is the only honest measure of product-market fit, and why most founders are flying blind without itDiscover Mark's framework for building a Leading Indicator of Retention (LIR) you can measure in week one, using Slack, HubSpot, and Facebook as worked examplesHear Mark coach Yaniv through Vera's LIR in real time, and pick up a repeatable method for designing one for your own businessLearn the 'Stay/Go/Slow' model for pacing hires and spend post-raise, and why startups should reassess monthly or quarterly rather than locking in an annual planGet Mark's take on why 'paranoid optimism' is the trait that correlates most strongly with founder success, and the link between that trait and founder mental healthTimestamps00:00 Coming Up00:26 On Today's Show: The Science of Scaling01:47 Guest Intro: Mark Roberge02:31 Why Scaling Needs Data04:20 Eric Ries and Product Market Fit06:56 Retention as a North Star10:15 What Makes a Good Leading Indicator?15:00 Case Study: Vera (Yaniv's Startup)17:41 Choosing Frequency and Event23:55 Instrumenting and Unique Value31:12 Blitzscaling and Defining PET34:41 ICP Denominator Rules37:28 Segmenting By Product40:40 Go To Market Fit45:25 Dealing with Revenue-Focused Investor Pressure50:33 The Pace of Scaling56:07 About the Book, The Science of Scaling57:45 Founder Mental Health01:02:28 Closing ThoughtsResources in this episode:Mark Roberge on LinkedIn: https://www.linkedin.com/in/markroberge/‘The Science of Scaling: Using Data to Decide When — and How Fast — to Scale Revenue' by Mark Roberge: https://www.amazon.com/Science-Scaling-Revenue-Mark-Roberge/dp/1394319428Stage 2 Capital (Mark's B2B SaaS-focused venture firm): https://www.stage2.capital/Vera (Yaniv's startup): https://vera.guide/The PactHonor the Startup Podcast Pact! If you have listened to TSP and gotten value from it, please:Follow, rate, and review us in your listening appFollow us on YouTube for full-video episodes: https://www.youtube.com/@startup-podcastGive us a public shout-out on LinkedIn or anywhere you have a social media followingKey linksThis episode of the Startup Podcast is sponsored by .tech domains. Forget weird prefixes and creative misspellings; the availability for .tech domains is simply way better than .com. For a clean and memorable name, go to https://⁠get.tech/tspThis episode of the Startup Podcast is sponsored by Vanta. Vanta helps businesses get and stay compliant by automating up to 90% of the work for the most in demand compliance frameworks. With over 200 integrations, you can easily monitor and secure the tools your business relies on. For a limited time offer of US$1,000 off, go to ⁠⁠⁠⁠https://⁠www.vanta.com/tsp⁠⁠⁠⁠⁠ The Startup Podcast website: https://www.tsp.show/episodes/Follow Yaniv on Linkedin: https://www.linkedin.com/in/ybernstein/Producer: Justin McArthur https://www.linkedin.com/in/justin-mcarthurAssistant Producer: Steph Hefferan https://www.linkedin.com/in/steph-heff/Intro Voice: Jeremiah Owyang https://web-strategist.com/

Send us Fan MailMost salon owners don't fail because they aren't working hard enough.They fail because they focus on the wrong things.In this episode, we break down some of the biggest misconceptions salon owners have about business growth, from believing more clients will solve everything, to confusing being busy with being profitable, to thinking culture happens automatically.We also talk about leadership, systems, retention, communication, pricing, long-term thinking, and why clarity matters far more than “freedom” in a salon environment.This episode is packed with lessons that most owners only learn after years of stress, burnout, mistakes, and experience.Your business should serve you, so that you can serve others.And that starts with focusing on what actually moves the business forward.Key TakeawaysGreat technical skill does not automatically create a successful business. More clients often amplify existing business problems. Retention matters more than random traffic. Being busy is not the same as being profitable. Owners who stay overwhelmed cannot lead effectively. Culture must be reinforced intentionally over time. Strong leadership requires difficult conversations. Clarity and expectations reduce confusion and stress. Freedom without systems creates instability. Long-term thinking shapes stronger businesses. Time Stamps00:00 — Intro + opening takes 01:00 — Leading by example as an owner 03:00 — Why owners spread themselves too thin 05:00 — Growth without systems creates chaos 06:00 — Great hair alone doesn't create success 08:00 — Why more clients won't solve your problems 10:00 — Groupon clients and weak retention 11:00 — More clients amplify weak systems 14:00 — Busy doesn't mean profitable 16:00 — The danger of overwhelmed owners 18:00 — The “messy middle” of business ownership 19:00 — Activity vs real progress 20:00 — Why culture doesn't happen automatically 24:00 — Nice leadership vs strong leadership 27:00 — Why clarity matters more than comfort 30:00 — Freedom without structure creates problems 32:00 — What stylists actually want from leaders 35:00 — Small touch points build strong culture 36:00 — Why unhappy people rarely tell you directly 40:00 — Working harder won't fix everything 42:00 — Long-term thinking changes everythingLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

SEASON: 6 EPISODE: 27Episode Overview:Welcome to another episode of Becoming Preferred, the show where we dive deep into the strategies that help you level up your game and stay relevant in an ever-shifting marketplace.I am happy to introduce our guest today, a man who sits at the intersection of high-level software innovation and human-centric design. Ghazenfer Mansoor is the CEO of Technology Rivers, a powerhouse firm known for building everything from HIPAA-compliant healthcare tech to cutting-edge AI solutions.But Ghazenfer doesn't just build software; he understands the psychology of why we use it. He is the author of Beyond the Download, where he breaks down the alchemy of creating mobile apps that people actually love and share. Beyond his technical expertise, he's a fellow storyteller as the host of the Lessons from the Leap podcast, uncovering the raw failures and bold breakthroughs that define the entrepreneurial journey.Whether you're looking to scale your startup, automate your processes, or simply build a brand that resonates, you're going to want to take notes. Join me for my conversation with Ghazenfer Mansoor!Guest Bio: Ghazenfer Mansoor is the CEO of Technology Rivers, a software development firm recognized in Washington, D.C. for creating AI-powered solutions, innovative SaaS products, and HIPAA-compliant healthcare technologies. He helps startups and service businesses scale faster, automate processes, and build technology that drives real-world impact.As the author of Beyond the Download: How to Build Mobile Apps That People Love, Use, and Share Every Day, he shares practical insights and proven strategies to help app developers and entrepreneurs build mobile apps that not only acquire users but keep them engaged and growing.In addition to being a thought leader and speaker, Ghazenfer hosts the Lessons from the Leap podcast, where he uncovers the bold decisions, failures, and breakthroughs that shape entrepreneurial success.Resource Links:Website: https://ghazenfer.com/Business Website: https://technologyrivers.com/Product Link: https://www.amazon.com/Beyond-Download-Build-Mobile-People/dp/B0GP9T86DZ/Insight Gold Timestamps:03:17 Technology's changing with amazing speed04:58 To your point, it can be disruptive if we don't evolve05:07 In your latest book, Beyond the Download...08:03 How are you competing? Are you competing on people? Are you competing on pricing?09:21 You want to look at what are the bottlenecks in your business?13:44 I think security ought to be a feature, not a footnote16:02 The focus has to be building the product the right way the first time, so that you can focus on growing your business17:45 You build the foundation, you have the sketch, and then you gradually scale21:00 It's not easy for existing users of other products to just switch to your product22:56 So it's about what is missing in the industry26:04 Everybody is trying to get into the AI race, which is exciting, but at the same time, some people are scared to take that leap26:15 On our Lessons from the Leap (podcast)28:11 So I think as a society, we have to evolve our EQ...32:19 There's something called RAG, (Retrieval Augmented Generation)34:20 It's ghazenfer.com and technologyrivers.com is your company34:33 Beyond the Download: How to Build Mobile Apps that People Love, Use, and Share Every DayConnect Socially:LinkedIn: https://www.linkedin.com/in/gmansoor/Facebook: https://www.facebook.com/techriversYouTube: https://www.youtube.com/@technologyriversInstagram: https://www.instagram.com/techrivers/Lessons from the Leap Podcast: https://ghazenfer.com/lessons-from-the-leap/Email: GMansoor@TechnologyRivers.comSponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIxRainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/

Why LDS marriage, fertility, and retention numbers are all falling together    Cardio Miracle, Learn More! - https://cardiomiracle.com/?ref=t4Hpzrm3Alive and Intelligent Substack -https://aliveandintelligent.substack.com   Alaska Frontier Cruise -https://www.cwicmedia.com/alaska   Retention is falling, birth rates are collapsing, and dating culture is disappearing Apps, social media, pornography, and cultural confusion are reshaping the Church Young men and women no longer want the same kind of marriage A generation was never taught how to date, marry, or build strong families We Quietly Stopped Teaching The Doctrine And The Worldview    Cwic Media Website: http://www.cwicmedia.com

Neil W. Blackmon (Saturday Down South) and Eric Fawcett (Basket Under Review, Gator Country) talk all things Florida and SEC basketball. On this episode, Graham Hall of 247 Sports joins the show. Topics include:- Rueben Chinyelu at the NBA Combine: Will he return to Florida?- Florida's roster retention formula- Todd Golden's contract situation- New international additions join the Gators...and more! For more coverage of Florida and SEC basketball from FBH, subscribe to patreon.com/floridabbhour.

Most music school owners assume students quit because life got busy or they lost interest. But the real reason is something quieter, something that's been building for months before that cancellation email ever arrives. In today's episode, I want to climb inside the head of the parent writing you that tuition check every month and show you exactly what's happening in her mind long before she decides to quit. Understanding this changes everything about how you approach retention. What we cover: Why retention is never a single decision and always a slow, quiet drift The three signals parents rely on to determine whether lessons are "working" (and why all three are unreliable) Why letting parents observe lessons doesn't always fix the problem, and can sometimes make things worse The structural reason music lessons are uniquely vulnerable when a family's schedule gets tight A simple two-sentence habit that can meaningfully rebuild parent confidence over time In this episode, you'll learn: Why the cancellation email you received was actually decided months earlier, and what you can do about it What parents are really evaluating every time they see the monthly tuition hit their bank statement How to make the growth happening inside your lesson rooms visible to parents who have no musical frame of reference Why "parent communication" that focuses on practice assignments is missing the point entirely The three mental shifts that move retention from reactive to proactive A concrete, low-effort communication habit your teachers can start immediately that slowly rebuilds parent confidence one lesson at a time   davesimonsmusic.com

https://teachhoops.com/ In the pursuit of a championship culture, we often focus on the "Skill Gap"—who can shoot, who can handle pressure, and who knows the sets. But the most dangerous gap in any program is the "Competitive Gap." Every player on your roster falls into one of four distinct categories of competitiveness. As a coach, your job isn't just to identify these levels; it's to move the needle. If you have a roster full of Level 2s, you'll be "competitive." If you want to win at the highest level, you need to cultivate Level 4s who can police the standard when you aren't in the room. These players are physically present but mentally elsewhere. They are in the gym because their parents made them, because of the social status, or because they like the jersey—but they don't like the "muck and grind." The Behavior: They cut corners in sprints, complain about the "Standard," and are the first to look at the clock. The Impact: They are "Energy Takers." They act as an anchor, dragging the collective speed of the practice down. The Coach's Fix: You cannot "coach" an unwilling player into a Level 4. You must give them a choice: meet the minimum standard of the program or find a different hobby. Retention is not always a victory. This is the majority of most high school rosters. They are "good kids" who do exactly what they are told—and only what they are told. The Behavior: They are on time, they listen to instructions, and they give effort when the whistle blows. However, they lack "Internal Ignition." If the coach isn't watching, their intensity drops. The Impact: They provide stability but not "Next Play" speed. They are followers who wait for permission to be great. The Coach's Fix: Challenge them with Rep Density. Put them in small-sided games where they can't hide and must make "Zero-Second Decisions." Level 3s are dangerous in the best way possible. They have a "chip" on their shoulder and a personal mission. They want to be the leading scorer, the All-Conference guard, or the scholarship athlete. The Behavior: They are the first in the gym and the last to leave. They work with a high level of Instructional IQ. The Impact: They raise the physical standard of practice. However, their motivation is often internal and individual. They are focused on their game, which can sometimes lead to "Hero Ball" or a lack of connection with teammates. The Coach's Fix: Bridge the gap between their individual goals and the team's vision. Show them how their leadership (Level 4) is the only thing that will unlock the success they crave. The Compelled player is a different breed. They don't just want to win; they have to win. They are obsessed with the "Standard" and feel a physical discomfort when the team isn't meeting it. The Behavior: They are "Coaches on the Floor." They echo your calls, they hold teammates accountable in the huddle, and they dive for loose balls when you're up by 20. The Impact: They are Energy Givers. They create a "Player-Led" environment where the coach's voice is only needed for tactical adjustments, not for motivation. The Coach's Fix: Give them the keys. These are the members of your Leadership Council. Empower them to lead the debriefs and "Truth Room" sessions. You cannot expect a Level 4 locker room if you are a Level 2 coach. Your players will mirror your energy. If you are "mailing it in" during the January grind, your Compelled players will lose their fire, and your Unwilling players will take over the culture. To move a team from "Willing" to "Compelled," you must demonstrate Radical Consistency in your own standard every single day. 4 levels of competitors, basketball mental toughness, player-led leadership, team culture, athletic leadership, high school basketball coaching, youth sports development, "The Villanova Way," Jay Wright leadership, character development, championship habits, "Next Play" speed, coach unplugged, teach hoops, basketball success, program building. Show NotesLevel 1: The Unwilling (The Anchor)Level 2: The Willing (The Compliant)Level 3: The Driven (The Self-Starter)Level 4: The Compelled (The Culture Carrier)Competitive Audit: The Behavioral MatrixFeatureLevel 1 (Unwilling)Level 2 (Willing)Level 3 (Driven)Level 4 (Compelled)MotivationExternal (Pressure)ComplianceIndividual GoalsTeam StandardResponse to ErrorSulking / BlamingQuiet / PassiveFrustrated (Self)"Next Play" ResetVocal PresenceWhiningSilentFocused on TaskEchoing / LeadingPractice Speed"Jogging"Game Speed (Visible)High IntensityViolent IntensityThe "Wildcard": The Compelled CoachSEO Keywords Learn more about your ad choices. Visit podcastchoices.com/adchoices

Juice up your earnings with QCGC. https://qcgc.io/?ref=mtmv1 (sponsored)  MTM Detroit Meetup Tickets - https://mtm.zohobackstage.com/MTMTravelDetroit2026#/ Capital One is facing a lawsuit over canceled rewards, and Shawn and Mark get into the bigger problem with banks treating points like real currency when it helps them and funny money when it helps them. They also talk retention offers, when a card is not worth keeping even for free, and rank the major transferable points programs from worst to best. What we cover: Capital One being sued over allegedly canceled rewards after account closures. Why earned points should come with stronger consumer protections. How to compare retention offers against referral offers, credits and annual fees. Why no-fee cards can still be worth checking for retention offers. The Business Platinum changes, Dell frustration and when a credit stops mattering. Shawn and Mark's rankings for Amex, Chase, Bilt, Citi, Capital One and Wells Fargo. Why Chase has slipped, Citi has become more useful and Bilt may have the most interesting upside. Episode Guide: 0:00 Welcome to MTM Travel 0:21 Detroit event details and why in-person networking still matters 2:52 Capital One sued over canceled rewards 7:51 How to think about retention offers 11:16 No-fee cards can still have retention offers 13:25 Dell, Business Platinum credits and the breaking point 14:52 Ranking transferable points programs 16:15 Capital One vs Wells Fargo at the bottom 19:03 Bilt vs Citi and the middle of the rankings 19:45 Why Chase keeps slipping 23:07 Amex makes the case for number one 26:14 Mark's case for Bilt as the best program 29:15 Which programs are essential for most people? Links: Free newsletter Join our free Facebook group Diamond Patreon Gold Membership Subscribe on Apple Podcasts Miles to Memories website Capital One lawsuit - https://mtmdiamond.slack.com/archives/C0ACC849Z3J/p1778758564025649 Retention offers - https://milestomemories.com/american-express-business-platinum-retention-offer/  

Juice up your earnings with QCGC. https://qcgc.io/?ref=mtmv1 (sponsored)  MTM Detroit Meetup Tickets - https://mtm.zohobackstage.com/MTMTravelDetroit2026#/ Capital One is facing a lawsuit over canceled rewards, and Shawn and Mark get into the bigger problem with banks treating points like real currency when it helps them and funny money when it helps them. They also talk retention offers, when a card is not worth keeping even for free, and rank the major transferable points programs from worst to best. What we cover: Capital One being sued over allegedly canceled rewards after account closures. Why earned points should come with stronger consumer protections. How to compare retention offers against referral offers, credits and annual fees. Why no-fee cards can still be worth checking for retention offers. The Business Platinum changes, Dell frustration and when a credit stops mattering. Shawn and Mark's rankings for Amex, Chase, Bilt, Citi, Capital One and Wells Fargo. Why Chase has slipped, Citi has become more useful and Bilt may have the most interesting upside. Episode Guide: 0:00 Welcome to MTM Travel 0:21 Detroit event details and why in-person networking still matters 2:52 Capital One sued over canceled rewards 7:51 How to think about retention offers 11:16 No-fee cards can still have retention offers 13:25 Dell, Business Platinum credits and the breaking point 14:52 Ranking transferable points programs 16:15 Capital One vs Wells Fargo at the bottom 19:03 Bilt vs Citi and the middle of the rankings 19:45 Why Chase keeps slipping 23:07 Amex makes the case for number one 26:14 Mark's case for Bilt as the best program 29:15 Which programs are essential for most people? Links: Free newsletter Join our free Facebook group Diamond Patreon Gold Membership Subscribe on Apple Podcasts Miles to Memories website Capital One lawsuit - https://mtmdiamond.slack.com/archives/C0ACC849Z3J/p1778758564025649 Retention offers - https://milestomemories.com/american-express-business-platinum-retention-offer/  

Summary In this episode, Andy welcomes back Steve Kahle, entrepreneur, executive, and fractional CIO, author of Leadership Recall: Harness Insights. Accelerate Innovation. LEAD WITH AUTHORITY. Steve first joined the podcast in episode 184 to discuss email overload. This time, the conversation turns to a challenge every leader faces: the forgetting curve. Research suggests we forget up to 83% of what we learn within a week, and Steve argues this is not just a learning problem, it's a leadership problem. Steve shares his CCR framework (Capture, Catalog, and Recall), along with practical tools such as the Anki flashcard app and the Email Me voice-note app, to build what he calls a learning operating system. The discussion covers how to design a recall fitness practice in as little as three minutes a day and how removing friction at every step keeps the system sustainable. If you're looking for a practical system to stop letting great insights slip away and start leading with more authority, this episode is for you! Sound Bites "I think God put in my heart to be a relentless optimizer. I like to see things work and work well." "When you really zoom out in life, those who are really successful have figured out what are the frameworks, what are the methodologies that work, and they simply apply those." "Our subconscious mind can handle about 11 million bits of data per second, but about 40 bits conscious mind." "I went all in. Christ totally transformed my heart, and I'm realizing that scripture memory is a superpower." "Time swiftly washes away the obvious." "Learning really is a privilege, and we need to be able to find time that works with our daily rhythms." "Three minutes a day is really all you need to be able to see tremendous traction on being able to recall things that matter" "Instead of 'I'm bad at remembering names,' you could, do a reframe like, 'Hey, I'm getting better at remembering people's names.'" Chapters 00:00 Introduction 01:48 Start of Interview 02:06 Early Experiences and the Instinct to Remember 04:08 Is Memory a Natural Gift or a Trainable Skill? 05:19 Forgetting as a Feature, Not Just a Bug 07:10 The Leadership Cost of Forgetting 09:10 Shifting the Bottleneck from Input to Retention 12:02 The Five-Hour Rule and Three Learning Archetypes 14:19 The CCR Framework in Practice: Capture, Catalog, and Recall 19:50 Removing Friction from Your Learning System 23:23 Inside Anki: Cloze Deletions and Building Cards 26:10 Organizing Your Recall Decks 27:30 Real-World Results: When Readers Apply the System 28:56 Building Recall Habits in Your Kids 32:50 How to Get the Book 34:01 End of Interview 34:17 Andy Comments After the Interview 37:46 Outtakes Learn More You can learn more about Steve and his work at leadershiprecall.com. For more learning on this topic, check out: Episode 184 with Steve Kahle. It's our previous conversation about keeping your head above water when drowning in email and commitments. Definitely recommend checking it out. Episode 411 with Laura Mae Martin. She's the head of productivity at Google and shares ideas that I still use to this day. Episode 376 with Nick Sonnenberg. It's a book about helping you and your team stop drowning in all the information and commitments at work. Chat with PMeLa You can chat directly with PMeLa—the podcast's AI persona—to get episode recommendations and answers to your project management and leadership questions. Visit PeopleAndProjectsPodcast.com/PMeLa to chat with her. Pass the PMP Exam If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader–that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Memory, Learning, Productivity, Knowledge Management, Recall, Spaced Repetition, Personal Development, Continuous Learning, Networking, Project Management The following music was used for this episode: Music: Imagefilm 034 by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tuesday by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license

#903 Most founders think revenue equals readiness — but scaling too early is one of the fastest ways to kill a business. In this episode, host Brien Gearin sits down with Mark Roberge — fourth employee at HubSpot, Harvard Business School professor, and investor in 200+ companies — to break down exactly when and how to scale revenue. Mark explains why product-market fit has nothing to do with sales numbers and everything to do with retention, how to identify your business's "leading indicator of retention" so you're not waiting a year to learn if customers are sticking around, and why go-to-market fit must come before you hire a single salesperson. He also unpacks the concept of "blitzscale pressure" and how it should shape the pace of your growth, plus shares his take on the four phases of how AI will reshape sales teams entirely! What we discuss with Mark: + Revenue ≠ product-market fit + Retention is the real proof of value + Leading indicators of retention (P, E, T framework) + Product-market fit before go-to-market fit + Don't scale before you can serve profitably + Hire reps gradually, not all at once + Listen to business signals as you scale + Assess your category's "blitzscale pressure" + AI will take selling time from 25% to 75% + Build an advisory board early Thank you, Mark! Purchase a copy of The Science of Scaling. Follow Mark on LinkedIn. To get access to our FREE Business Training course go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices