Podcasts about Retention

Today on the show we have Ramli John, founder of Delight Path and author of Product-Led Onboarding and the upcoming book Eureka.In this episode, Ramli shares why activation and onboarding are some of the most overlooked yet impactful levers for reducing churn, and how early-stage friction, especially emotional and social, can silently kill growth.We dive deep into what he calls the “Hierarchy of B2B Friction,” how companies can identify moments of delight and confusion, and why taking a cross-functional approach to onboarding is crucial as you scale.We wrap up by discussing how top companies like Miro and Figma empower users to look good to their teammates, and why making your champion the hero is the ultimate onboarding win.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on andrew@churn.fm. Don't forget to follow us on Twitter.Mentioned resources: Delight PathProduct-Led OnboardingEurekaProductLedAppcuesMuralMiroFigmaAmplitudePendoChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

This week, I sat down with two of the sharpest minds in the retention and CX space to talk about what really drives long-term loyalty—especially in the skincare and wellness world.We get into subscriptions, lifecycle marketing, cancelation logic, and why the prettiest packaging in the world won't save you from bad UX. AJ shares how U Beauty builds obsession-worthy routines (with zero fluff) and Nikki breaks down why your “other” cancel reason is a goldmine of insight.If you're building a brand with high repeat potential, scaling retention ops, or just tired of running in circles with your post-purchase strategy—this one's a must-listen.

Just because a policy renewed doesn't mean your client is loyal. Shane and Tonya discuss the surprising difference between renewals and retention, explore why insurance agents often confuse the two, and why that mindset is costing them long-term business. You'll hear practical ideas for building stickiness, touchpoints that matter, and how communication style can make or break your retention strategy.  IA Forward to can help you take your agency from good to great. Learn more at iaforward.com, and follow IA Forward on LinkedIn, Facebook, and Instagram.

What if you could turn LinkedIn into your only customer acquisition channel and grow to $30M ARR...without spending a dime on paid ads?Adam Robinson⁩ breaks down the exact playbook he used to build a magnetic personal brand, engineer high-engagement content, and make LinkedIn work like a growth engine. From bootstrapping three companies to millions in ARR to building a content system that turns credibility into conversions, Adam doesn't hold back. We explored storytelling, content marketing, webinars, and the overlooked strategies that helped him scale fast without relying on traditional funnels.In this episode: (00:00) Intro (00:50) Building a Personal Brand on Social Media(06:09) Finding Your Voice and Content Market Fit(08:50) The Importance of Authentic Storytelling(11:46) Creating a Public Figure Through Content(14:56) Strategies for Growing Your LinkedIn Audience(17:55) Crafting Engaging Posts and Hooks(21:00) The Art of Storytelling in Content Creation(23:58) Tactics for Effective LinkedIn Posting(33:27) Leveraging Credibility in Content Creation(36:39) Maximizing Engagement Through Hooks and Templates(41:36) The Role of AI in Content Generation(50:25) Frequency and Interaction: Balancing Engagement on LinkedIn(54:40) The Power of Video in Building Trust(01:00:44) The Unique Appeal of Live Webinars(01:02:39) OutroWe hope you enjoyed this episode of Ahrefs Podcast! As always, be sure to like and subscribe (and tell a friend). Where to find Adam:LinkedIn: https://www.linkedin.com/in/nathanbarry/Websites: https://www.retention.com/https://www.rb2b.com/Where to find Tim:LinkedIn: (https://www.linkedin.com/in/timsoulo/)X: @timsouloWebsite: https://www.timsoulo.com/

Mariah Parsons hosts Jen Brodwick, co-founder of Brixy, a sustainable personal care brand. Jen discusses Brixy's transition from B2B to D2C, leveraging retail and events for customer acquisition. They focus on Instagram for retailer engagement and plan to explore TikTok for D2C growth. Brixy's new magnesium-enriched deodorant is expected to be a top seller. Retention strategies include better segmentation, exclusive bundles, and founder content on TikTok. They also plan to leverage UGC and influencer marketing. Jen emphasizes the importance of intentional customer experience and data-driven decisions, supported by a strong network of advisors and founder groups.Episode Timestamps:Transition from B2B to B2C Marketing 4:25Jen discusses the ease of translating B2B skills to B2C in the health and natural retail world.She highlights the learning curve of D2C marketing but feels confident due to her tech background.Jen emphasizes the importance of user-friendly tools like Shopify, Smile.io, and Shogun in managing and building their website.She mentions the ever-evolving nature of marketing tools and the need to stay updated with new apps and features.Product Launch and Market Strategy 8:44Jen provides details about Brixy's product line, including shampoo, conditioner, and body wash bars, and their successful launch at Expo West.She introduces their new magnesium-enriched deodorant, expected to be a top seller due to its familiar application and benefits.Jen explains the educational aspect of promoting shampoo bars and the ease of using deodorant compared to shampoo.She shares her personal experience with shampoo bars and the efficacy of the category overall.Customer Acquisition and Event Strategy 10:51Jen outlines Brixy's approach to customer acquisition, focusing on retail and in-person events like Expo West and table tops at distributors.She mentions their use of Instagram for retailer engagement and their plans to explore TikTok for D2C growth.Jen discusses the importance of being visible on social media channels where their target audience is active.She highlights the success of their consumer events in local communities and the potential of events like Magic for boutique buyers.Retention Strategies and Segmentation 23:14Jen explains Brixy's basic retention strategies, including email and SMS remarketing through Klaviyo.She emphasizes the need for better segmentation of customer lists to improve retention efforts.Jen mentions plans to offer exclusive bundles and founder content on TikTok to build community and brand loyalty.She discusses the importance of providing value at every step of the customer journey, from initial engagement to post-purchase communication.Leveraging UGC and Influencer Marketing 25:48Jen shares Brixy's experience with using an agency for sourcing UGC and the challenges faced.She highlights the benefits of working with creators who are genuinely interested in the brand and not just looking for payment.Jen plans to leverage TikTok's affiliate back end to find and manage creators directly, aiming to scale their UGC efforts without an agency.She discusses the potential of founder stories and personal accounts to enhance brand authenticity and engagement.Customer Experience and Data-Driven Decisions 32:11Jen emphasizes the importance of providing value at every step of the customer journey, from answering questions on product pages to streamlining the checkout process.She highlights the need for intentional customer experience, ensuring every interaction adds value and builds trust.Jen shares Brixy's 30% customer retention rate and the importance of relevant messaging to keep customers engaged.She discusses the balance between data-driven decisions and trusting her gut feeling in business decisions.

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If you're ready to implement more efficient & effective marketing strategies for your practice, book your FREE strategy session & marketing plan: https://go.medspamagicmarketing.com/schedule-Welcome to Episode 8 - the final episode - of our 2025 Med Spa Marketing and Growth Series!

See Vince and the SPF Team live on July 18th & 19th inside Gabriele Fitness!Click the link to learn more: https://events.vincegabriele.com/july2025 In this episode, Vince breaks down 7 simple but powerful lists every gym owner needs to grow their business, improve relationships, stay productive, and define success. It's all about having clear targets and consistently working your lists to stay on track. The 7 Lists:Power List – 3-5 key tasks you must complete daily.Spouse List – Focus on what you love, not what annoys you.Former Clients – List of people to re-engage monthly.Client Frequency – Track how often clients train and upsell.Angel List – Local businesses to partner with.Project List – Active projects (3-7 max) you're working on.Success Criteria – Your personal definition of success. See Vince and the SPF Team live on July 18th & 19th inside Gabriele Fitness!Click the link to learn more: https://events.vincegabriele.com/july2025 If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

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Blake and David return from Sage Future 2025 with insights into how AI is reshaping accounting—from eliminating the financial close to real-world use cases. They also cover Elon Musk and Donald Trump's public breakup, the latest in Deel's corporate spying allegations, Deloitte's unapologetically intense work-life balance ad, and a billion-dollar “AI” startup that turned out to be powered by humans.SponsorsOnPay - http://accountingpodcast.promo/onpayKeeper - http://accountingpodcast.promo/keeperTeamUp - http://accountingpodcast.promo/teamup Payhawk - http://accountingpodcast.promo/payhawkChapters(00:00) - Welcome to The Accounting Podcast (01:02) - AI in Accounting: Real-World Examples (05:08) - Sage Intacct Roadmap and AI Innovations (12:02) - AI's Impact on Accounting Jobs (18:33) - AI in Auditing: Tools and Trends (26:54) - Internal Audit and AI Adoption (32:36) - Elon Musk and Donald Trump Fallout (35:43) - Impact of Tariffs and Political Alliances (37:03) - Rippling vs. Deel: Allegations and Legal Battles (40:45) - Deloitte's Work-Life Balance Ad Controversy (43:10) - Accounting Profession's Retention and Salary Issues (46:43) - CPA Title Removal Debate (49:23) - 150-Hour Rule and Master's Degree Debate (52:56) - Trump-Musk Fallout and Its Implications (01:01:07) - Alliant Group and IRS Commissioner Controversy (01:05:14) - AI Startup Fraud Exposed (01:07:08) - Conclusion and Announcements  Show NotesComing soon!Need CPE?Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! We appreciate you! Follow and tweet @BlakeTOliver and @DavidLeary. Find us on Facebook and Instagram. If you like what you hear, please do us a favor and write a review on Apple Podcasts or Podchaser. Call us and leave a voicemail; maybe we'll play it on the show. DIAL (202) 695-1040.SponsorshipsAre you interested in sponsoring The Accounting Podcast? For details, read the prospectus.Need Accounting Conference Info? Check out our new website - accountingconferences.comLimited edition shirts, stickers, and other necessitiesTeePublic Store: http://cloudacctpod.link/merchSubscribeApple Podcasts: http://cloudacctpod.link/ApplePodcastsYouTube: https://www.youtube.com/@TheAccountingPodcastSpotify: http://cloudacctpod.link/SpotifyPodchaser: http://cloudacctpod.link/podchaserStitcher: http://cloudacctpod.link/StitcherOvercast: http://cloudacctpod.link/OvercastClassifiedsREFRAME 2025 - http://accountingpodcast.promo/reframe2025Want to get the word out about your newsletter, webinar, party, Facebook group, podcast, e-book, job posting, or that fancy Excel macro you just created? Let the listeners of The Accounting Podcast know by running a classified ad. Go here to create your classified ad: https://cloudacctpod.link/RunClassifiedAdTranscriptsThe full transcript for this episode is available by clicking on the Transcript tab at the top of this page

In this week's Q&A episode (part 2 of 3) Lauren tackles several tough yet massively important Listener Questions from a recent Instagram Poll. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_. Listener Questions:What do you have your Team do when Clients aren't booked in? What jobs do you get done in the gaps?Do you use the Timely Points/Rewards system in Salon? (09:00).Getting Clients to Rebook. (14:30).Rebranding and Reinvention in the Beauty Industry - plus marketing a rebrand. (20:00).Should I let go of a Team Member with Poor Retention? (30:00).....Get Timely: https://www.gettimely.com/?partner=laurenlappin Use Code: LAURENL50 - for 50% off your first 3 months - offer for new customers only. Disclosure: I may receive compensation from your actions through the Timely link above. ....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

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Today on the show we have Jamie Davidson, the CEO and Co-Founder, and Kelley Turner, the SVP of Global Customer Success at Vitally.In this episode, Jamie and Kelley share their experience in helping over 600 companies scale customer success operations through Vitally's platform.We then discussed how AI is reshaping CS workflows—from reducing manual data entry to enriching conversations with actionable insights.And we wrapped up by discussing the evolving role of CSMs, the importance of human connection, and how AI is enabling CS teams to drive strategic business outcomes.Mentioned ResourcesLinkedIn (Jamie Davidson)LinkedIn (Kelley Turner)VitallyClayDuolingo's Memo of Shifting to AIChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

You adjusted. You tested. You saw the change.But if they don't feel the progress, you lose them.This final episode of the Retention Killer Series is all about re-exams—and why most chiropractors either skip them, botch them, or bury the meaning in too much technical talk.Inside:Why no re-exam = no long-term retentionHow to preframe expectations so people understand the pointWhy you need to deliver meaning at the moment of the test—not days laterHow to turn a range of motion test into a belief shiftWhy celebrating wins matters more than explaining themThey won't stay for the process if they can't feel the progress.Let's fix that.To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/Learn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitCheck out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0Email me - martin@insideoutpractices.com

JEMS Spotlight: How Memphis Fire Department Cracked the Code on Recruitment and Retention Memphis (TN) Fire Medic Stephen Zachar breaks down how his department tackled the nationwide recruitment crisis in firefighting and EMS. Moving past outdated hiring tests, Memphis revamped the entire process by prioritizing interviews, valuing real-world experience, and replacing the traditional Candidate Physical Ability Test with a coachable physical fitness matrix. Stephen reveals how placing paramedics strategically across all units, not just ambulances, slashed burnout and boosted job satisfaction. Their innovative approach cut paramedic attrition by 60% and achieved a remarkable 75% retention rate overall. With over 800 hires from 40 states, Memphis offers a blueprint focused on respect, career growth, and financial literacy from day one.

Join me as I sit down with Nadia Vella-Taranto, studio owner,teacher, talent agent, and mum...and the creator of 'Set The Scene.'Founder of Nadia's Performance Studio, and having spent over 20 years helping young performers , Nadia has created - 'Set The Scene' - a plug-and-play acting program designed especially for dance and performing arts studios. It's designed to easily add acting to your studio's class schedule - no prior acting experience required from teachers! The weekly classes are fun, structured, and designed to boost student confidence, creativity, and collaboration. Whether you're looking to diversify your class offerings, boost enrolments, or simply engage students in a fresh new way, Set The Scene is your all-in-one solution. Perfectly suited for primary-aged students, this program integrates seamlessly into your existing timetable and adds a powerful performance layer to your studio's curriculum. Launching soon in the USA and CanadaWant to know more???Check out the links below:AustraliaUSACanada

Why is there an urgent need to address soil loss and explore solutions like saturated buffers, bioreactors, and advanced wetlands? Ruth McCabe, Conservation Expert, shares her optimism about reaching a tipping point in water quality and soil retention thanks to batch and build and edge-of-field practices. Hear why farmers are experiencing the positive impact firsthand, and why a new wave of passionate individuals is poised to transform agricultural landscapes for cleaner water and richer soil.Chapters:00:00 Intro00:35 Welcome00:43 Getting excited about water quality01:30 The tipping point02:20 Unsustainable soil loss03:40 Developing infrastructure05:20 Give us another ten years…06:20 Is it making a difference?07:00 Getting the farmers excited07:26 Small impact to production acres08:20 Batch and build09:20 Spreading the model beyond Iowa10:27 Thanks for joining us!Related content:#128 | Bridging the Divide: Tenant Owners, Landowners & Conservation Decisions#127 | Cover Crops and No-Till: A Conservationist's PerspectiveAg Drainage Management CoalitionHeartland Co-opFind us on social media!Facebook Twitter InstagramListen on these podcast platformsApple Podcasts Spotify YouTube MusicYouTubeVisit our website to explore more episodes & water management education.

Words carry weight, and genuine appreciation goes a long way in making people feel valued and motivated.In this replay episode, BambooHR's Anita Grantham and Vanessa Brulotte chat with Trevor Larson, CEO at Nectar. They discuss how thoughtful recognition fuels employee engagement and helps retain your best talent. Together, they share simple ways to start a recognition program and how to make recognition a natural part of an organization's culture.Key takeaways:How recognition influences productivity and performanceWhy executive buy-in drives recognition program successWhat your employee recognition program should includeKey topics:(00:00) Introducing Trevor Larson(02:34) The power of employee recognition (07:57) How recognition reduces turnover (13:28) Common challenges in implementing recognition programs(18:23) Recognition 1.0 vs. 2.0(22:05) Getting the executive team to prioritize recognition(27:08) How to show appreciation for remote teams(30:23) Making recognition a consistent habitKey links:Read BambooHR's blog, “5 Simple Ways to Make Employee Recognition More Meaningful”: https://www.bamboohr.com/blog/meaningful-employee-recognitionRead BambooHR's blog, “How to Celebrate Success: 20+ Creative Employee Recognition Ideas”: https://www.bamboohr.com/blog/employee-recognition-ideasSubscribe to HR Unplugged Series: https://www.bamboohr.com/resources/podcasts/hr-unplugged/Join HR Heroes Slack Community: https://join.slack.com/t/hrheroesworkspace/shared_invite/zt-21ad3f1r8-dkWC2EdmyhxUAHw9cGLdQwBambooHR Homepage: https://www.bamboohr.com/Connect with Trevor on LinkedIn: https://www.linkedin.com/in/trevordegnlarson/

Discover actionable strategies for using SMS and email to boost customer loyalty, increase revenue, and optimize your marketing funnel. Learn best practices for campaign timing, automation, and integrating SMS with other channels. Nikita also discusses the evolving landscape of digital marketing, the impact of AI, and what sets Aspekt Agency apart in a crowded market.Whether you're a brand owner, marketer, or entrepreneur, this episode is packed with insights to help you grow your business through smarter retention marketing.

Lauri Ann Lumby explores the power of embodied learning and self-actualization, blending mindfulness, creativity, and spiritual inquiry. Her approach highlights deep personal growth, the role of the facilitator, and fostering a patient and authentic connection for transformative online education.Lauri Ann Lumby has nearly 30 years of experience as an educator, spiritual counselor, and soul guide, and is the author of 11 books. In this episode, Ari, Abe, and Lauri discuss:The goal of courses is to support people in becoming self-actualized.Embodied learning integrates intellectual knowledge into lived experience.Facilitators should focus on guiding rather than lecturing.Personal interaction is crucial for deep learning and course completion.Online courses can reach a global audience, enhancing accessibility.Creativity practices can enhance engagement and learning.Discussion boards are essential for student interaction and accountability.Patience is key in building an audience for online courses.The majority of students may not complete deep-learning courses due to personal challenges.Using diverse materials like poetry and scripture can enrich the learning experience.Chapters00:00 - Introduction to Course Lab and Guest Background03:32 - Lauri's Journey into Online Courses07:12 - Exploring Course Structure and Teaching Methods11:03 - Transitioning from In-Person to Online Learning14:59 - Engagement and Retention in Online Courses18:43 - Embodied Learning and Creative Approaches22:36 - Patience and Building Trust in Online Education25:01 - Exploring Embodied Learning27:04 - The Role of Patience in Course Creation28:47 - Personal Outreach and Student Engagement“All of my work is an integrative approach that supports what I call embodied learning. This is not about intellectual knowledge, because we can all read all the books we want to read, but having embodied the concept.” — Lauri Ann LumbyGuest Bio:Lauri Ann Lumby has nearly 30 years of experience as an educator, spiritual counselor, and soul guide. She has supported hundreds through her one-on-one mentoring, training programs, books, and intentional communities. She earned her master's degree in Transpersonal Psychology from Sofia University, is a trained Spiritual Director in the Ignatian tradition, and has certificates in Adult Education and Spiritual Development. She's also a Reiki Master Practitioner in both the Usui and Karuna traditions and an ordained interfaith minister.  Lauri is the author of eleven books, including Authentic Freedom: Claiming a Life of Contentment and Joy and her novel, Song of the Beloved: The Gospel According to Mary Magdalene. Learn more about Lauri at www.LauriAnnLumby.com.Resources or websites mentioned in this episode:MiraseeRuzukuLauri's website: LauriAnnLumby.comCredits:Hosts: Ari Iny and Abe CrystalProducer: Michi LantzEditor: Andrew ChapmanExecutive Producer: Danny InyMusic Soundscape: Chad Michael SnavelyMaking our hosts sound great: Home Brew AudioTo catch the great episodes that are coming up on Course Lab, please follow us on Mirasee FM's YouTube channel or your favorite podcast player. And if you enjoyed the show, please leave us a comment or a starred review. It's the best way to help us get these ideas to more people.Music credits:Track Title: Bossa BBArtist Name: MarieWriter Name: Chelsea McGoughPublisher Name: A SOUNDSTRIPE PRODUCTIONTrack Title: Coo CoosArtist Name: Dresden, The FlamingoWriter Name: Matthew WigtonPublisher Name: A SOUNDSTRIPE PRODUCTIONTrack Title: GraceArtist Name: ShimmerWriter Name: Matthew WigtonPublisher Name: BOSS SOUNDSTRIPE PRODUCTIONSTrack Title: Carousel LightsArtist Name: Chelsea McGoughWriter Name: Chelsea McGoughWriter Name: Matthew WigtonPublisher Name: A SOUNDSTRIPE PRODUCTIONPublisher Name: BOSS SOUNDSTRIPE PRODUCTIONSSpecial effects credits:24990513_birds-chirping_by_promission used with permission of the author and under license by AudioJungle/Envato Market.Episode transcript: Teaching for Transformation: Creativity, Patience, and Presence (Lauri Ann Lumby) coming soon.

Key Takeaways for Retention and Workplace Wellness:How mental health impacts employee engagement, retention, and workplace culturePractical leadership strategies to create a mentally healthy environmentWhat leaders, managers, and peers can do to support each otherHow local governments can address burnout—and prevent it from driving people away Featured Guest:Adrienne Wise – CEO of Wise Choice Counseling and Consulting Services; trauma-informed care consultant, emotional wellness expert, and global public speaker Voices in Local Government Podcast Hosts:Joe Supervielle and Angelica WedellResources:Mental health services from ICMA affinity partner, Cope Notes.ICMA Annual Conference, October 25-29 in Tampa. With sessions on mental health in the workplace and more. Registration opens June 25.Voices in Local Government: Mental Health Ask Me Anything with Johnny Crowder

Tim Tipton of Shottenkirk Automotive shares with us his strategies for training and retaining the very best fixed operations employees—the backbone of any profitable dealership.Service managers, dealership managers, and owners won't want to miss this deep dive into:✅ Why investing in training matters now more than ever✅ How to build a culture that attracts and keeps top talent✅ Practical steps to reduce turnover and keep your best people motivated✅ Success stories and real-world insights from Tim's experienceIf you're serious about boosting service department efficiency and profitability by cultivating a team of skilled, dedicated professionals, this episode is a must-listen!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations

Today, we sit down with Supersonic's Samantha Benjamin and Guy Agiv to discuss the hit game Screw Master 3D. From adapting trends out of China to hybrid monetization tricks and creative secrets, this episode is packed with actionable insights for anyone in mobile gaming.What you'll learn:How Screwmaster 3D's physics-puzzle and meta layers drive insane engagementThe models and tactics behind maximizing eCPMs and LTV in ad-heavy gamesThe secret to rapid adaptation, culturalization, and scaling trends globallyA-B testing, skip-its, and boosters—hybrid casual best practices for monetization without killing UXCreative production at Supersonic: data-driven, AI-boosted, always iteratingThe new era of hybrid casual is ruthless: if you want to compete, you need to move fast, master ad monetization, and out-iterate everyone on creative and product. Screwmaster 3D is proof that the real money is in the details.Get our MERCH NOW: 25gamers.com/shop--------------------------------------PVX Partners offers non-dilutive funding for game developers.Go to: https://pvxpartners.com/They can help you access the most effective form of growth capital once you have the metrics to back it.- Scale fast- Keep your shares- Drawdown only as needed- Have PvX take downside risk alongside you+ Work with a team entirely made up of ex-gaming operators and investors---------------------------------------For an ever-growing number of game developers, this means that now is the perfect time to invest in monetizing direct-to-consumer at scale.Our sponsor FastSpring:Has delivered D2C at scale for over 20 yearsThey power top mobile publishers around the worldLaunch a new webstore, replace an existing D2C vendor, or add a redundant D2C vendor at fastspring.gg.---------------------------------------This is no BS gaming podcast 2.5 gamers session. Sharing actionable insights, dropping knowledge from our day-to-day User Acquisition, Game Design, and Ad monetization jobs. We are definitely not discussing the latest industry news, but having so much fun! Let's not forget this is a 4 a.m. conference discussion vibe, so let's not take it too seriously.Panelists: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Jakub Remia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠r,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Felix Braberg, Matej Lancaric⁠Youtube: https://youtu.be/OmGzUDUiPsQJoin our slack channel here: https://join.slack.com/t/two-and-half-gamers/shared_invite/zt-2um8eguhf-c~H9idcxM271mnPzdWbipgChapters00:00 Introduction to Screw Master 3D02:37 Game Mechanics and Design Insights05:39 Adapting for Global Markets08:38 User Engagement and Retention Strategies11:50 Monetization Strategies and Challenges14:33 Future Developments and Game Evolution26:56 Balancing Game Difficulty and User Engagement27:50 Analyzing User Metrics and Revenue Streams29:09 Retention Rates and User Engagement Strategies31:09 Ad Monetization Strategies and User Experience35:34 Optimizing Ad Experience and User Segmentation40:14 ECPM Management and Ad Impression Strategies45:26 Implementing Skip It Feature in Game Design49:19 User Acquisition Strategies and Channel Mix52:44 Channel Mix and Budget Allocation55:43 The Power of Playable Ads01:00:21 Creative Testing and Iteration Strategies01:01:53 Balancing Playable Lengths for User Engagement01:05:00 Testing New Channels and Creative Strategies01:12:19 Exploring New Channels for Growth---------------------------------------Matej LancaricUser Acquisition & Creatives Consultant⁠https://lancaric.meFelix BrabergAd monetization consultant⁠https://www.felixbraberg.comJakub RemiarGame design consultant⁠https://www.linkedin.com/in/jakubremiar---------------------------------------Please share the podcast with your industry friends, dogs & cats. Especially cats! They love it!Hit the Subscribe button on YouTube, Spotify, and Apple!Please share feedback and comments - matej@lancaric.me

What do Disney-level customer experiences have to do with your bottom line? A lot more than you might think. In this episode, Vance Morris—a former Disney World executive turned customer experience strategist—reveals the secrets behind turning casual buyers into loyal fans.Drawing from years of real-world experience at one of the world's most customer-obsessed brands, Vance shares powerful strategies that retailers and e-commerce businesses can use to boost retention, create memorable brand moments, and stand out in a competitive market. From the underrated value of print ads to the magic behind intentional experiences, this episode is packed with insights for businesses serious about customer loyalty.[8:50] How to turn first-time buyers into repeat customers[15:22] Why print ads still work in a digital age[16:41] The crucial mindset shift every retailer needs[21:15] How customer experience drives loyalty and long-term retention[22:53] Disney-inspired strategies to transform your brand experience[30:24] Using e-commerce packaging to elevate product perception and delightJoin the Rooted in Retail Facebook Group to continue the conversation Love Rooted in Retail? Join IndERA—just $25/month, or go Pro and save $503 with code FM503 by 5/31. Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch!

Scott Rasband worked 15 years in medical device sales and leadership before transitioning to Chick-fil-A, and has spent the last 10 years operating the Chick-fil-A in Spanish Fork, Utah. In the Church, Scott has served as a Young Men president, elders quorum president, bishopric counselor, and bishop. He is the father of five and currently serves as the bishop of a Young Single Adult ward. Links Share your thoughts in the Leading Saints community Read the transcript of this podcast Get 14-day access to the Core Leader Library Highlights Scott Rasband wears two significant hats: he is both the owner of a Chick-fil-A restaurant in Spanish Fork, Utah, and a YSA bishop. He describes the values instilled by the Cathy family, owners of the Chick-fil-A brand, and how these values shape the experience for both employees and customers. He emphasizes the importance of local ownership and how it fosters a sense of community and connection. Scott talks about "second mile service," a principle derived from Matthew 5:41, which encourages going above and beyond for others. He illustrates this concept with anecdotes from his restaurant—moments that create emotional connections and leave a lasting impression on customers. Scott shares insights into his role as a YSA bishop, where he applies similar leadership principles. He discusses the importance of being present, allowing young adults to lead, and connecting them to a higher purpose. Informal gatherings, like "Straggler Sundays" at his home, foster community and build trust among ward members. Scott's approach to leadership is characterized by vulnerability and accessibility, as he actively reaches out to members through texts and personal interactions. He highlights the significance of mentorship and the power of creating a culture where young adults feel valued and empowered. 00:02:14 - Chick-fil-A Culture and Leadership 00:04:03 - Scott's Background and Experience 00:05:10 - Positive Perspectives on Young Adults 00:06:24 - Connecting Youth to Jesus Christ 00:07:13 - Chick-fil-A's Unique Organizational Culture 00:09:25 - The Importance of Sunday Closure 00:11:22 - Mission to Be the World's Most Caring Company 00:12:22 - Translating Mission Statements into Action 00:13:41 - Servant Leadership in Action 00:14:56 - The Impact of Chick-fil-A's Values 00:16:05 - Local Ownership and Community Impact 00:17:02 - The Role of Personal Connection in Leadership 00:18:10 - Examples of Chick-fil-A's Customer Experience 00:20:10 - Core Four Principles for Employee Interaction 00:22:36 - The Origin of "My Pleasure" 00:23:09 - The Significance of Culture in Organizations 00:24:26 - Retention and Employee Satisfaction 00:25:38 - Patterns of Gathering in the YSA Ward 00:27:44 - Straggler Sunday Concept 00:28:59 - Informal Gatherings and Building Relationships 00:29:20 - Digital Relationships with Ward Members 00:30:48 - The Importance of Availability 00:32:06 - Mentoring and Leadership Development 00:33:11 - Involving Spouses in Ministry 00:34:05 - Creating a Culture of Vulnerability 00:35:09 - The Role of Surprise and Delight 00:36:11 - Letting Young Adults Lead 00:39:29 - Delegating Responsibility in Chick-fil-A 00:40:39 - Building Trust Through Delegation 00:41:26 - Adapting to Change in the YSA Ward 00:42:18 - Embracing New Traditions in Worship The award-winning Leading Saints Podcast is one of the top independent Latter-day Saints podcasts as part of nonprofit Leading Saints' mission to help Latter-day Saints be better prepared to lead. Learn more and listen to any of the past episodes for free at LeadingSaints.org. Past guests include Emily Belle Freeman, David Butler, Hank Smith, John Bytheway, Reyna and Elena Aburto, Liz Wiseman, Stephen M. R. Covey, Elder Alvin F. Meredith III, Julie Beck, Brad Wilcox, Jody Moore, Tony Overbay, John H. Groberg, Elaine Dalton, Tad R. Callister, Lynn G. Robbins, J. Devn Cornish, Bonnie Oscarson,

Struggling with retention? Feeling like your gym loses members faster than it gains them? You're not alone.In this episode of Sweat Success, we dive deep with Alan and Nick from Grow Solutions! two entrepreneurs building next-gen AI systems designed specifically for smart gyms.Whether you're running a small gym, CrossFit box, a boutique studio, or a large commercial gym, this episode will open your eyes to how AI for gyms is reshaping everything from member engagement to churn prevention and why real-time personalization might be the missing piece in your retention strategy.

Do you know your ABC's when it comes to your client's journey? Whether you do or not, I'm really excited to share this framework and teach it to you for the first time or remind you of these important aspects of your coaching business. Topics include:- Customer/Client Experience- ABC's of the Client Journey- Sale to Get a Customer vs Getting a Customer to Make a Sale- Activation Points- Good vs Great Product/Service- Beneficial Additions to Our Product/Service- Biases and Beliefs - Community, Communication, and Check-ins- Referral Exercise- Recapping/Key Points to Remember---------- ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠My Live Program for Coaches: The Functional Nutrition and Metabolism Specialization ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.metabolismschool.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠---------- [Free] Metabolism School 101: The Video Series⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.metabolismschool.com/metabolism-101⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠----------Subscribe to My Youtube Channel: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://youtube.com/@sammillerscience?si=s1jcR6Im4GDHbw_1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠----------⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Grab a Copy of My New Book - Metabolism Made Simple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠---------- Stay Connected: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram: @sammillerscience⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube: SamMillerScience⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook: The Nutrition Coaching Collaborative Community⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok: @sammillerscience⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  ----------“This Podcast is for general informational purposes only and does not constitute the practice of medicine, nursing or other professional health care services, including the giving of medical advice, and no doctor/patient relationship is formed. The use of information on this podcast and the show notes or the reliance on the information provided is to be done at the user's own risk. The content of this podcast is not intended to be a substitute for professional medical advice, diagnosis, or treatment and is for educational purposes only. Always consult your physician before beginning any exercise program and users should not disregard, or delay in obtaining, medical advice for any medical condition they may have and should seek the assistance of their health care professionals for any such conditions. By accessing this Podcast, the listener acknowledges that the entire contents and design of this Podcast, are the property of Oracle Athletic Science LLC, or used by Oracle Athletic Science LLC with permission, and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, users of this Podcast may save and use information contained in the Podcast only for personal or other non-commercial, educational purposes. No other use, including, without limitation, reproduction, retransmission or editing, of this Podcast may be made without the prior written permission of Oracle Athletic Science LLC, which may be requested by contacting the Oracle Athletic Science LLC by email at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠operations⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@sammillerscience.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. By accessing this Podcast, the listener acknowledges that Oracle Athletic Science LLC makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast."

The Cool-Down isn't optional — it's a vital part of the coaching experience. In this episode, we'll break down how CrossFit Coaches can use those final minutes of class to improve recovery, build connection, and boost retention.Join Todd & Kristin every Thursday at 9am EST for LIVE Coach Development!--

In this episode of The Entrepreneur Experiment, Gary sits down with Rory King, the founder of Rory's Travel Club- a radically simple subscription business that's quietly revolutionising travel in Ireland and beyond. With no investors, no fancy app, and no startup playbook, Rory turned a €10 Facebook idea into a thriving travel club with over 200,000 members, a 10-person team, and a blueprint to reach one million users. From sleeping in his car outside Applegreen Petrol Station to traveling to Sri Lanka with his customers, Rory shares his unfiltered journey of hustle, honesty, and high-impact email marketing. If you've ever wondered how to build a profitable business without venture capital - or how to make email sexy again - this episode is your masterclass. Show Notes: In this episode, we cover:

In this episode, we explore:✅ Why great patient starts still lead to drop-offs✅ The purpose and power of effective Table Talk✅ Common communication pitfalls that break patient trust✅ Scripts and phrases that reinforce confidence and retention✅ How to link adjustments directly to patient goals✅ Training tips for associates and building a reproducible system✅ Dr. Noel Lloyd's “Battle for the Brain” approach to communication✅ How to shift patient mindset from pain relief to wellness lifestyleNotable takeaways:“I expected that” – A phrase to reinforce confidence and normal healing.“Healing happens between visits” – Reframing patient expectations.“Touch and Tell” – Connect the adjustment to what the patient feels, in real-time.Use “chunks” of time (like 4-week blocks) to make care plans feel more manageable.Don't waste your prime minutes on fluff—structure matters.This episode is a must-listen for chiropractors who want to lead with clarity, boost retention, and build wellness-driven practices.Presented by Five Star Management – Chiropractic Consulting that helps you streamline, scale, and succeed.Want to go deeper?

The Resilient Leader's Journey Podcast focuses on navigating challenging currents of growth & change. In this episode, April Willers, Chief Operating Officer of www.claim-deck.com, discusses the innovative claims management platform Claim Deck, its impact on the insurance industry, and the importance of metrics in measuring success. April shares insights on the challenges of recruiting and retaining talent in a changing workforce, the significance of personal development, and strategies for enhancing employee engagement. The conversation also touches on the importance of listening to employees and fostering a supportive company culture. Highlights:  09:27 Challenges in Employee Recruitment and Retention 15:27 Fostering a Positive Company Culture 18:15 Engagement and Listening to Employees

You nailed the consult.You delivered a clear report.They said they were in.But now they're missing visits.Slipping through the cracks.Quietly dropping off.In this episode of The Retention Killer Series, Martin dives into the daily visit—the overlooked moment where long-term retention is either built… or lost.You'll learn:Why “how are you feeling?” is the wrong way to startHow to rewire your flow to prioritise connection and valueWhy function-before-feeling changes belief systemsThe structure that keeps people engaged, long after the pain is goneRetention isn't a script. It's a rhythm.Here's how to find yours.To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/Learn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitCheck out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0Email me - martin@insideoutpractices.com

In this episode of the Customer Success Pro Podcast, host Anika Zubair and guest Parul Bhandari discuss the critical aspects of building effective customer retention programs. They explore the importance of understanding customer goals, the role of product market fit, and the necessity of tracking essential metrics from day one. Parul shares her journey from leading customer success teams to becoming a fractional consultant, emphasizing the growing trend of fractional roles in the current market. The conversation highlights the need for early-stage startups to prioritize retention strategies alongside acquisition efforts, ensuring a solid foundation for long-term success. In this conversation, Anika Zubair discusses the evolution of customer retention strategies as organizations grow. She emphasizes the importance of understanding customer health, structuring effective renewal processes, and adapting to changes in customer sentiment and stakeholder dynamics. Anika also highlights the need for continuous engagement with customers and the role of health scores in retention efforts. The discussion covers practical steps for building retention programs and the significance of viewing challenges as opportunities for growth.Get your FREE QBR Revenue Guide: https://thecustomersuccesspro.com/resourcesSignup to the VIP Waitlist for RevUP Academy: https://thecustomersuccesspro.com/revupChapters00:00 Introduction08:13 The Importance of Early Stage Customer Success12:09 Creating Retention Programs from Day One13:37 Understanding Customer Goals and Outcomes16:21 The Role of Product Market Fit in Retention20:12 Tracking Metrics for Early Stage Companies25:31 Essential Metrics for Customer Retention27:53 Identifying Customer Retention Challenges28:23 Evolving Retention Strategies for Growing Teams29:46 Understanding Customer Health and Renewal Programs31:14 Structuring Effective Renewal Processes32:42 Navigating Customer Sentiment and Product Changes34:57 Re-Onboarding and Stakeholder Realignment36:54 Leveraging Health Scores for Retention39:42 Transforming Challenges into Opportunities41:07 Surprises in Mature Retention Phases43:05 Engaging Customers for Long-Term Retention45:27 Keeping Retention Strategies Fresh49:12 Practical Steps for Building Retention ProgramsConnect with Anika Zubair: Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/CSM RevUP Academy: https://thecustomersuccesspro.com/revupConnect with Parul Bhandari:Linkedin: https://www.linkedin.com/in/parul-bhandari-1294488/Website: https://customerxsuccess.com/Parul is a Customer Success consultant based in Chicago. Following time working for large corporations, Parul launched her first Customer Success (CS) team from the ground up, and from then on has found a passion in leading CS teams. Parul draws from her collective background to design CS organizations which can be scaled successfully, to drive CS as a profit center and to drive value exchange and retention.Parul writes for Inc.com and has a collaborative CS booSend Anika a text :) Want to be our next guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Podcast Editor: https://podcastmagician.com/

Uncover the ultimate retention hack in Episode 154 of the DYL Podcast! Join host Adam Gragg as he reveals why positive workplace relationships aren't just nice-to-have—they're your #1 strategy for keeping your team happy, engaged, and around for the long haul. Adam shares eye-popping stats (think 63% more likely to stay!), real-world stories, and three bold moves you can make today to turn your workplace—or any relationship—into a loyalty magnet.Get ready for practical tips, new ways to connect, and a splash of inspiration for leaders at every level. Whether you lead a team of two or 200, this episode will spark ideas to build connection, spark courage, and foster belonging where it matters most.Press play and discover how small, intentional relationships can yield giant leaps in retention, performance, and purpose. Don't miss it—your legacy (and your team) depend on it!Timestamps00:00 Workplace Connection Aids Retention04:57 Empowering Leadership Through Impactful Connections09:25 Effective Icebreakers for Meetings10:59 "Fostering Openness and Mutual Respect"13:37 Workplace Connections and Impact16:52 Isolation Undermines Employee RetentionResourcesShatterproof Yourself LiteShatterproof Yourself11 Ice Breakers for Work & Social Events20 Questions To Ignite Meaningful Conversations50 Fun Relationship-Building Questions25 Connection Hacks to Bring People Closer: The Ultimate Relationship Building Guide3 Foolproof Ways To Motivate Your Team: 3 Areas to Focus on as a Leader10 Ways to Encourage People: How to Break The Invalidation Tendency Connect with Decide Your Legacy! Adam Gragg has been a licensed mental health professional, Legacy Coach & family therapist for over 25 years. His passion is to empower every person and organization to live with courage. Contact Adam to get started on you're your legacy journey.This show contains content, including information provided by guests, that is intended for informational and entertainment purposes only. The content is not intended to replace or substitute for any professional medical, counseling, therapeutic, financial, legal, or other advice.  Decide Your Legacy LLC as well as its affiliates and subsidiaries (including their respective employees, agents, and representatives) make no representations or warranties concerning the content and expressly disclaim any and all liability concerning the content including any treatment or action taken by any person following the information offered or provided within or through this show.  Be sure to check out Escape Artists Travel and tell them Decide Your Legacy sent you!

Mike Arce sits down with Lindsay Greenlee, a former PhD professor who walked away from academia to launch one of the top 5 Pure Barre franchises in the country. She didn't just build a studio—she built a movement that's helped over 1,000 women reclaim their health and confidence. Lindsay shares exactly how she turned her lack of fitness industry experience into a superpower—leveraging storytelling, clarity, and community to create a brand that closes 60% of leads without high-pressure sales. From content that converts to building a team you can trust, this episode is a masterclass in how to scale a studio that runs on retention, not constant acquisition. Chapters (00:00) Introduction (02:15) Lindsay's Background and Transition from Academia (08:30) Building the Pure Barre Business (15:00) Lead Generation Strategies (22:00) Achieving a 60% Close Rate (28:30) Retention and Community Building (35:00) Advice for Gym Owners Enjoyed this episode? Like, comment, and subscribe to stay updated with the latest strategies from top fitness entrepreneurs. 

In this must-listen episode of the Millionaire Car Salesman Podcast, host Sean V. Bradley, CSP, and co-host LA Williams sit down with Shep Hyken, the internationally renowned customer service and customer experience expert, best-selling author, and keynote speaker, to explore the critical role exceptional customer experience plays in today's automotive industry. "They're not just comparing you to another dealer. They're going to compare you to the best experience they ever had." — Shep Hyken As the market navigates post-pandemic shifts and economic challenges like high interest rates and limited inventory, Shep shares actionable strategies that dealerships can implement right now to stand out. From customer engagement to loyalty-building techniques, Shep dives deep into what it takes to create an unforgettable experience at every customer touchpoint. "You must model the behavior you want others to do toward others." — Shep Hyken Listen in to hear why focusing on existing customers, embracing innovative tools like Podium, and modernizing your approach to customer service can lead to massive revenue growth. Are you prepared to elevate your dealership's customer experience and boost retention in today's competitive market? Tune in to find out how to turn service into a powerful driver of long-term success.   Key Takeaways: ✅ Enhancing customer retention is often more beneficial and cost-effective than solely focusing on acquiring new business. ✅ Leveraging technology and AI, such as Podium, can significantly improve customer interactions and streamline dealership operations. ✅ Maintaining a positive work culture among employees directly influences the quality of customer service delivered. ✅ Leading dealerships prioritize creating a seamless and consistent experience across all customer touchpoints, setting them apart in service delivery. About Shep Hyken ​Shep Hyken is a globally recognized customer service and experience expert, acclaimed keynote speaker, and New York Times and Wall Street Journal bestselling author. As the Chief Amazement Officer of Shepard Presentations, he has dedicated his career to helping organizations build loyal relationships with their customers and employees.​ Since founding Shepard Presentations in 1983, Shep has worked with over 1,200 clients, ranging from Fortune 100 companies to small businesses, across various industries including retail, healthcare, technology, and financial services. His client list includes notable organizations such as American Airlines, AAA, Anheuser-Busch, AT&T, Aetna, Abbott Laboratories, and American Express.​  Shep's dynamic presentations are known for their high energy, humor, and practical insights, often incorporating magic to engage audiences. He has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession and holds the Certified Speaking Professional (CSP) designation.​ An accomplished author, Shep has written several bestselling books on customer service and experience, including "Moments of Magic," "The Loyal Customer," "The Cult of the Customer," "The Amazement Revolution," "Amaze Every Customer Every Time," "Be Amazing or Go Home," "The Convenience Revolution," and "I'll Be Back." His articles have been featured in hundreds of publications, and he is a regular contributor to Forbes.​ Shep is also the creator of The Customer Focus™ program, designed to help organizations develop a customer service culture and loyalty mindset. Through his work, he emphasizes that customer service is not just a department but a philosophy that should permeate every aspect of an organization.​   Navigating the Automotive Customer Experience: Embracing AI and Building Loyalty Key Takeaways Customer Satisfaction and Experience are Distinct: Understanding the difference and focusing on both can elevate a dealership from best in class to world class. Leveraging Existing Customer Relationships: Prioritizing current customer engagement and retention is more cost-effective and profitable than focusing solely on new lead acquisition. Artificial Intelligence as a Game-Changer: AI innovations are transforming the dealership landscape by enhancing customer interactions and streamlining operations. Enhancing the Customer Experience in Automotive Retail In the rapidly evolving automotive industry, dealerships must adapt their strategies to exceed customer expectations. Sean V. Bradley and Shep Hyken dive into the intricacies of customer satisfaction and experience, two interrelated yet distinct components that every dealership should master. According to Hyken, "The way that whole thing is handled, is it easy? Is it hassle-free?" Such questions underscore the need for seamless web interfaces and responsive sales teams to create an unparalleled service atmosphere. Customer experience encompasses every interaction a consumer has with a dealership, from visiting the website to consulting with a salesperson. For car dealerships aiming for world-class status, it's crucial to transcend industry standards and look outside the industry for inspiration. As Hyken wisely notes, "They're going to compare you to the best experience they ever had." This calls for analyzing experiences provided by leaders like Amazon and Walmart to ensure dealerships offer frictionless, memorable interactions that build long-term loyalty. Retention vs. Acquisition: The Loyalty Revenue Stream Prioritizing existing customers over acquiring new ones can seem counterintuitive, yet it's a strategic pivot that aligns with both customer retention and profitability. As discussed by Sean V. Bradley, focusing on your current customer base can lead to higher conversion rates and increased revenue. "NADA says that a prior customer is a 65% closing ratio and a much higher gross profit," he remarks, emphasizing a shift towards maintaining strong relationships with your existing clientele. Moreover, service departments play a pivotal role. With a "service customer to your point is seven times as likely to purchase a vehicle if they service a car," embracing service excellence not only ensures immediate customer satisfaction but also strengthens their connection to the brand, making them more likely to return for future purchases. The foundational principle is clear: solidify customer loyalty through consistent, exceptional service, thereby reducing churn and boosting long-term profitability. The Role of Artificial Intelligence in Transforming Dealerships Artificial Intelligence (AI) is poised to reshape traditional dealership models by optimizing customer interactions and operational efficiencies. Shep Hyken highlights AI's potential in generating personalized and high-quality customer interactions. "AI needs to be smart enough to not give the wrong answer," Hyken advocates, outlining the balance between maintaining human oversight and deploying AI for scalable customer service solutions. Podium's AI-powered platforms offer tools that handle after-hours inquiries, schedule test drives, and maintain conversational consistency across multiple platforms, ensuring a seamless transition between digital and in-person interactions. In an age where most touchpoints before a sale are digital, embedding AI in CRM systems elevates customer experiences. As Bradley affirms, "If your AI is integrated with your CRM, if your AI is integrated with your online reputation strategy…it is next level." By streamlining these processes, dealerships can enhance engagement, nurture relationships, and ultimately drive more sales.   The automotive industry stands at a pivotal juncture where transformation is not just necessary but imperative. By understanding the nuances between customer service and experience, fostering robust relationships with existing customers, and embracing cutting-edge technologies like AI, dealerships can not only survive the intricacies of the modern market but truly thrive in it. The insights shared by industry experts provide a roadmap to not only meet but exceed customer expectations, ensuring loyalty and profitability in uncertain times.   Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more!   Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm.   The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 29,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today!   Win the Game of Googleopoly: Unlocking the secret strategy of search engines.     The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Visit www.podium.com/mcs to learn more!   Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential.   Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!

Mariah Parsons hosts the "Retention Chronicles" podcast, sponsored by Malomo, which helps brands enhance post-purchase experiences through branded order tracking. She discusses with Desiree Rabuse, founder of Style Fox, the importance of customer retention and acquisition strategies. Desiree emphasizes the value of being curious and innovative, maintaining personal connections with customers, and leveraging trade shows for brand discovery. She also highlights the significance of sustainable practices, such as using vegan ingredients and recyclable packaging, and the effectiveness of personalized customer service and tech integrations like HubSpot and Endless for influencer outreach.Episode Timestamps:Style Fox's Purpose-Driven Brand 5:04Desiree explains the purpose behind Style Fox, focusing on content that helps women's lives and moving away from celebrity noise.She highlights the brand's commitment to eco-conscious practices, using vegan ingredients, recyclable packaging, and donating to carbon-neutral companies.Desiree shares her efforts to grow pollinator gardens and the launch of the Flowers for the Planet skincare line, which benefits pollinators.She discusses the importance of differentiating the brand through unique products and sustainable practices, attracting customers who value these aspects.Customer Acquisition Strategies 9:09Desiree emphasizes the importance of being curious and staying ahead of trends to find and retain customers.She shares her success with innovative products like the powder face masks and the NAD+ resveratrol skin booster, which have gained significant customer interest.Desiree advises focusing on trade shows, especially those with one-on-one meeting formats, to discover new customers and build relationships.She suggests starting with local boutiques and growing gradually, rather than aiming for immediate expansion into big box stores like Target.Effective Trade Show Participation 28:41Desiree discusses her approach to trade shows, including attending events like Shop Talk and New York Now for discovery and networking.She highlights the benefits of one-on-one meetings at trade shows, where mutual interest in meeting each other creates valuable connections.Desiree shares her strategy of walking the floor with samples in transparent bags to attract attention and start conversations.She emphasizes the importance of business cards with QR codes for easy access to catalogs and social media, making them memorable and effective.Customer Retention and Personal Engagement 28:54Desiree stresses the importance of personal engagement with customers, responding to feedback and building loyalty through direct interactions.She shares examples of how she personally manages social media and customer service, creating a personal connection with her brand.Desiree discusses the use of AI for automated emailing and text messaging, but insists on staying involved in the brand's interactions.She mentions the use of gamified advertising and loyalty programs to enhance customer retention and engagement.Balancing Founder Involvement and Technology 29:06Desiree talks about the importance of balancing founder involvement with the use of technology to manage tasks efficiently.She focuses most of her time on product development and the creative side of the brand, while outsourcing customer service and automated messaging.Desiree highlights the benefits of using platforms like HubSpot and Endless for influencer programs and automating messaging.She emphasizes the value of in-person meetings at trade shows for discovering and building relationships with tech companies and partners.

Episode Overview: In this high-impact episode, John Kitchens welcomes Kenny Truong back to the podcast. Kenny leads a powerhouse team based in the Bay Area, and they dive deep into how his team not only survived but thrived through volatile markets, maintaining 90% retention of top producers and innovating with AI and tech to stay ahead. They unwrap why deeper relationships, authentic leadership, and smart execution are non-negotiable in today's market. Kenny shares his real-world insights on agent retention, the evolution of marketing and social media strategies, AI integrations for real estate, and how high-velocity decision-making can 10X your business growth. If you're ready to lead through change, dominate market shifts, and build a real estate business for the future — you'll want to listen to this one all the way through. What You'll Learn: How Kenny's team kept 90% of top agents during a market downturn. Why scaling back events and going deeper with the team created explosive growth. How to reframe retention as re-recruiting your agents daily. Practical systems for agent communication, coaching, and performance tracking. Why authentic, raw content beats polished marketing on social platforms. How AI (like ChatGPT and tools like Fixer.ai) is reshaping client experience and productivity. Kenny's decision-making framework: move fast, learn faster. How to anticipate future consumer behavior and stay market-relevant. The power of creating a “culture of execution” inside your real estate business. Key Takeaways: Focus on the Fundamentals: Deeper personal connections > mass recruiting. AI is Here: Use it to elevate client experiences and agent workflows. Authenticity Wins: Raw, real content creates stronger consumer bonds than polished, scripted media. Move Fast: High-velocity decision-making beats over-planning every time. Retention is Re-Recruiting: The agents who stay are the agents you consistently pour into. Resources and Mentions: Kenny Truong on Instagram (@Kenny_Fast) John Kitchens Coaching Tools Mentioned: ChatGPT, Fixer.ai, Slack, Mighty Networks, Monday.com   "I take action fast — I'd rather make 60 good decisions and 40 bad ones than sit and overthink." - Kenny Truong   Connect with Us: Instagram: @johnkitchenscoach LinkedIn: @johnkitchenscoach Facebook: @johnkitchenscoach   If you enjoyed this episode, be sure to subscribe and leave a review. Stay tuned for more insights and strategies from the top minds. See you next time!

In this episode of Value-Based Care Insights, host Daniel Marino explores one of the most pressing issues in healthcare today—workforce engagement and retention. Since the COVID-19 pandemic, healthcare organizations have faced unprecedented levels of burnout, turnover, and staffing shortages. Daniel is joined by Tanya Allee, Vice President of Patient Experience at Campbell County Health, a rural health system that is making meaningful strides in workforce development. Tanya shares practical strategies and initiatives to boost staff satisfaction, improve retention, and create a healthy culture of support and engagement. Tune in for valuable insights on how health systems can navigate workforce challenges and create a healthy organizational culture resulting in better patient care.

Boosting Team Morale and Recognition in the Hospitality Industry | Restaurant Rockstars Podcast In this episode of the Restaurant Rockstars Podcast, host Roger Beaudoin is joined by David Strange from My Employees and Laurie Camara from Magna Hospitality to discuss the critical elements of building a strong, cohesive team in the hospitality industry. They delve into the importance of setting clear expectations, creating accountability, and recognizing and rewarding team members to enhance morale and productivity. Learn valuable strategies and best practices for fostering team spirit, encouraging initiative, and improving guest experiences through effective employee recognition programs. Tune in for insightful discussions on leadership, empowerment, and cultural shifts in the hospitality sector.

In this insightful episode, Dr. Ginny sits down with Emily Coleman, CEO of HAI Analytics, to explore how predictive modeling and emotionally intelligent leadership can significantly impact our approach to talent retention in 2025 and beyond.Emily shares her journey from academia to co-founding a thriving analytics firm, opening up about what it takes to blend human intuition with data in service of a stronger workplace. Together, they explore the real drivers of engagement and why one-size-fits-all strategies usually fall flat.This episode invites both organizational leaders and high-performing individuals to stop guessing and start leading with insight. Whether you're scaling a company or shaping your career, you'll leave with a fresh lens and actionable reflection points that could reshape your next move.By tuning in, you'll:Discover how emotionally intelligent leaders use insight to shape thriving culturesGain powerful questions to help you understand what's really driving loyalty and disengagementLearn how to move forward with clarity, whether you lead others or lead yourselfRecommended resources:If this resonates, ⁠let's connect ⁠to explore your #1 challenge. Whether you're focused on advancing your career, developing high-performing teams, retaining top talent, or creating clear strategies for leadership growth, we are here to support your journey.Looking for ways to grow and lead fearlessly?Subscribe, share with your team, and join the ExecutiveBound Inner Circle for weekly strategies to lead with more confidence, clarity, and purpose.⁠https://drginnybaro.com/innercircle⁠Visit⁠ DrGinnyBaro.com/events⁠ to access high-value resources or explore upcoming complimentary events and leadership development opportunities.Claim your digital or paperback copy of ⁠Healing Leadership or Fearless Women at Work⁠ to gain actionable insights for you and your team.Let's expand our network!Send me a⁠ LinkedIn connection request⁠. I'd love to share my network of over 27K members with you: ⁠https://www.linkedin.com/in/ginnybaro⁠Watch the ⁠YouTube ⁠version of the podcast for visual insights: ⁠https://www.youtube.com/@drginnybaro/videos⁠The Dr. Ginny Show content may not be reproduced, distributed, or transmitted in any form without prior written permission.

Are you leading… or just managing? In this powerful episode of the No Broke Months Podcast, Dan Rochon breaks down the real difference between managing tasks and leading people to their best. You'll learn the step-by-step path from lead generation to true leadership—and the habits that separate average agents from impact-driven leaders. Plus, Dan shares a personal story about marriage, trust, and the people who shape your life and business. If you're building a team—or thinking about it—this episode could save you years of mistakes.What you'll learn on this episodeLeadership starts with the people you choose to partner with in life and in business.The growth path of a business follows this evolution: 90/10 (business/talent), 50/50, then 10/90.Prospecting isn't just for leads, it's for talent. Building the right team multiplies your results.True leaders teach others how to think, so they can act with clarity and confidence.Trust, communication, and clear expectations are the foundation of high-performance teams.Leadership and management aren't the same leaders inspire, while managers supervise.Great leaders set the direction, provide tools, then get out of the way.Retention of talent is driven by value, challenge, and culture.Accountability and check-ins are the glue that turns high standards into real performance.Your most critical decisions come down to relationships, who you marry and who you hire.If you're ready to stop managing chaos and start leading a business that runs with clarity, purpose, and performance—this is your next step.Teach to Sell isn't just a book about closing more deals. It's a blueprint for leading yourself, your clients, and your team with influence that earns trust and drives results. Whether you're an agent, team leader, or entrepreneur, this book will help you unlock the kind of leadership that creates Consistent and Predictable Income. Preorder your copy of Teach to Sell now and become the kind of leader people want to follow.Preorder here and start building a business that never has another broke month. https://www.nobrokemonths.com/teach-to-sell-preorderResources mentioned in this episodeTeach to Sell: Dan Rochon's book on leading with influence and clarity.Consistent and Predictable Income Community (CPI): A growth-driven team focused on helping entrepreneurs and agents eliminate broke months. To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

What if the real cause of educator burnout isn't a lack of resilience or self-care—but the workplace itself?In this powerful and thought-provoking episode, Darrin is joined by longtime friend and national thought leader Nathan Eklund, founder of Vital Network, to explore how schools can reimagine themselves as vibrant, sustainable workplaces for educators. With over 20 years in education, including a decade in the classroom and a career dedicated to improving adult work culture in schools, Nate brings deep insight into what truly moves the needle when it comes to retention, satisfaction, and sustainable leadership.This is not another episode about bubble baths and yoga. Nate and Darrin dive deep into systemic solutions—why burnout is often misunderstood, how leadership isolation contributes to turnover, and what schools and systems can do to create cultures where teachers and leaders actually want to stay.In this episode, you'll learn:✅ Why burnout is a systems issue, not an individual weakness✅ How workplace conditions—not perks—determine retention✅ The power of rethinking daily routines like staff meetings to improve morale✅ How to support multiple generations of educators under one roof✅ The overlooked burnout crisis among principals and school leaders✅ What it means to lead with the phrase: “I don't know—what do you think?”✅ How Vital Network partners with states and districts to make long-term, scalable change✅ Why the best recruitment strategy is being a place people want to workOne Big Takeaway:Listening isn't soft leadership—it's the strategic superpower of leaders who want to build trust, engagement, and longevity in their schools.Connect with Nate Eklund:

On this episode of Next Level CRE, Matt Faircloth interviews Veena Jetti, powerhouse real estate investor and founder of Vive Funds. They discuss market headwinds facing multifamily operators, including softening rents and homebuyer incentive programs eating into tenant demand. Veena shares how she uses creative concessions, AI-driven insights, and debt assumption strategies to stay ahead. The conversation also dives deep into mindset—why scarcity thinking holds investors back, and how gratitude, vulnerability, and community have helped Veena scale her business with resilience and clarity. Veena Jetti Current role: Founder, Vive Funds Based in: Dallas, Texas Say hi to them at: @veenajetti on Instagramor visit multi mastermind for her toolkit Go to https://zbiotics.com/BESTEVER  and use BESTEVER at checkout for 15% off any first time orders of ZBiotics probiotics. Get a 4-week trial, free postage, and a digital scale at ⁠https://www.stamps.com/cre⁠. Thanks to Stamps.com for sponsoring the show! Post your job for free at https://www.linkedin.com/BRE. Terms and conditions apply. Join the Best Ever Community  The Best Ever Community is live and growing - and we want serious commercial real estate investors like you inside. It's free to join, but you must apply and meet the criteria.  Connect with top operators, LPs, GPs, and more, get real insights, and be part of a curated network built to help you grow. Apply now at ⁠www.bestevercommunity.com⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode, recorded live at the Becker's Hospital Review 15th Annual Meeting, features Scott Polenz, Advisory Services Principal Consultant at CHG Healthcare. Scott shares insights on physician and APP recruitment and retention, emphasizing the importance of strategic planning, flexibility, and personalizing the candidate experience to address today's workforce challenges.This episode is sponsored by CHG Healthcare.

Send us a textPMU besties, get ready for one of the most educational + honest episodes yet! In this week's Tatter-a-Fact, Teryn Darling and her wife + business partner Kat are diving deep into one of the most misunderstood topics in the permanent makeup world: pigment viscosity and retention problems. Whether you're confused by why some PMU pigments are thick, struggling with healed results that aren't lasting, or just need a little boost in your color theory + machine technique knowledge… this episode is for you!What you'll learn in this episode:•  Why some PMU pigments (like Aqua + OMG) are thicker or thinner—and the real science behind it•  How to easily thin out brow pigments without compromising healed-in results (hint: Soft FX

People are quitting jobs like crazy these days. I support the people who are in “net-negative” situations - the ones that take away from their life despite giving some basic things like a paycheck. I also support those who don't feel aligned with the mission of the company. But what about everyone else? There are plenty of these and companies and leaders could do a better job of building the right culture for their enjoyment. I have 6 things that stick out to me as key reasons why people quit (and they don't have exist). You'll want to recognize these things and eliminate them from your culture. Have a generous rest of the week.

Welcome to this week's episode of Fast. Feast. Repeat. Intermittent Fasting for Life, with Gin Stephens and Sheri Bullock.To make a submission for the podcast, go to fastfeastrepeat.com/submit.  We are a community-driven podcast, and we look forward to sharing your questions, success stories, non-scale victories, IF tweaks, motivational quotes (and more!) on each episode of the podcast. To get the books, go to https://www.ginstephens.com/get-the-books.html. The second edition of Delay, Don't Deny is now available in ebook, paperback, hardback, and audiobook.  This is the book that you'll want to start with or share with others, as it is a simple introduction to IF.  It's been updated to include the clean fast, a thorough description of ADF and all of your ADF options, and an all new success stories section.  When shopping, make sure to get the second edition, which has a 2024 publication date.  The audiobook for the second edition is also available now!Resources used in today's episode:https://www.freshroastedcoffee.com/pages/coffee-tea-quiz I love Fresh Roasted Coffee! Shop through this link to get a reward: http://rwrd.io/ref_X1E47QS?s Go to fastfeastrepeat.com to see Gin's and Sheri's favorite things, and to shop with us.  Every purchase you make through links on our website help to support this podcast so we can keep bringing you episodes each week. Want to learn more about BiOptimizer's Magnesium Breakthrough? Visit www.bioptimizers.com/fastfeastrepeat and use code FFR10 to save 10% off any order. Are you ready to take your intermittent fasting lifestyle to the next level? There's nothing better than community to help with that.  In the Delay, Don't Deny community we all embrace the clean fast, and there's just the right support for you as you live your intermittent fasting lifestyle. Connect with both Gin and Sheri in the community, as well as thousands of other intermittent fasters who are there to support you along your journey.  If you're new to intermittent fasting or recommitting to the IF lifestyle, join the 28-Day FAST Start group.  After your fast start, join us for support in The 1st Year group.  Need tips for long term maintenance? We have a place for that!  There are many more useful spaces beyond these, and you can interact in as many as you like.Visit ginstephens.com/community to join us. An annual membership costs just over a dollar a week when you do the math.  If you aren't ready to fully commit for a year, join for a month and you can cancel at any time. If you know you'll want to stay forever, we also have a lifetime membership option available.  IF is free. You don't need to join our community to fast. But if you're looking for support from a community of like-minded IFers, we are here for you at  ginstephens.com/community. 

As the nation faces a critical nursing shortage, rural hospitals are often hit hardest. But at Bingham Memorial, Chief Nursing Officer Holly Davis, MBA, BSA, RN, is flipping the script. In this episode, she shares how her team is using EHR-integrated iPhones, streamlining workflows to significantly reduce discharge documentation time by 75%, and putting nurses at the center of decision-making to reduce burnout and boost retention. Discover how a tech-forward, human-first approach is helping empower this Idaho hospital's nursing team.This episode is sponsored by MEDITECH.