Podcasts about Retention

Public health nurses are on the front lines of community health but many are facing stress, burnout, and limited opportunities for advancement. In this episode Shirley Orr, executive director for the Association of Public Health Nurses, talks about the final session in the Public Health Nursing Workforce Learning Lab series and what it reveals about retaining the public health nursing workforce. Drawing on insights from the Association of Public Health Nurses and the Public Health Workforce Interests and Needs Survey (PH WINS), Orr discusses why about a quarter of public health nurses say they may leave the field, and what leaders can do about it. From fostering supportive workplace cultures and strong supervision to creating clear pathways for professional development and shared decision-making, the conversation highlights practical strategies agencies can use to improve satisfaction and keep nurses engaged.Meeting Home PageASTHO (@astho) on X⁠, Bluesky, Instagram, LinkedIn, ⁠Facebook

If you're tired of the ‘when will internal communication make it to the top table?' debate, the first episode of Season 15 is for you. Emma Bridger, a psychologist turned engagement specialist, has spent more than two decades helping organisations create more human workplaces. Lee Smith co-founded Gatehouse and launched the State of the Sector survey, now the largest global research study of internal communication. They've written a new book, People-First Internal Communication: Improving Engagement and Retention in the Workforce, which moves beyond the long-running conversation about the influence of internal communicators and into an exciting new people-led era. They join host Katie Macaulay on the Internal Comms Podcast to discuss their big idea: thinking of employees not as an audience, but as actors. They also explore why internal communication can sometimes feel stuck on repeat, how design thinking can transform the way we approach communication planning, AI, chaos and why the moments that matter most in the employee journey can be surprisingly small. Tune in and share your thoughts – use #TheICPodcast

Most businesses think they have a marketing problem…when what they really have is an operations problem.Generating leads is only half the battle.Real growth happens in what your business does after the lead comes in.In this episode of the Marketing Boost Solutions Podcast, Captain Marco Torres sits down with Marketing & Operations Consultant Kasandra Murray, founder of Unlucky Umbrella Studio, to break down why so many businesses struggle to scale even when their marketing is working.Kasandra brings a rare perspective, consulting on both marketing and operations, two areas most companies treat separately. But without alignment, leads get lost, teams get overwhelmed, and customers don't come back. If your business feels like it's working harder than it should…This episode will hit home.Connect with Kasandra Murray:

Ready to churn less and win more?

SummaryIn this episode, Azim Nagree, head of M&A at Herringbone Digital, shares insights on building a successful origination engine, the importance of early and honest communication in M&A, and how agencies can prepare for sale by focusing on retention, growth, and profitability.TakeawaysOpen and honest conversations early in the process streamline deals.Retention rate of 80% is a key indicator of business health.Growth of 15-20% and EBITDA of 20-25% are desirable benchmarks.AI should improve core business metrics to add value.Founders should focus on building a strong foundation before sale.Chapters00:00 Introduction and Milestone Celebration01:10 Azim Nagree's Background and Herringbone's Focus05:42 Herringbone's Acquisition Strategy and Ideal Targets07:49 Relationship with Private Equity and Deal Support09:21 Lessons from Deal Experience and Early Communication13:43 Deal Origination Process and Tech Stack15:00 Defining the Prospect Universe and Narrowing the Buy Box16:33 Balancing Organic and Broker Deal Sourcing18:43 Assessing Seller Readiness and Valuation Expectations20:01 Using the 'Magic Number' to Evaluate Sellers23:57 The Triangle of Value: Retention, Growth, Profitability25:21 Evaluating EBITDA and Adjusted EBITDA28:57 Retention and Growth Benchmarks for Agencies29:59 The Leaky Bucket Problem in Agencies30:05 Identifying Signs of Retention Issues30:36 Impact of AI on Agency Valuation and Performance34:09 Common Mistakes Before Selling an Agency35:36 Advice for Founders Considering Exit36:47 Managing Communications with Potential Buyers39:51 Closing Remarks and Key TakeawaysConnect with Christian and AyeletAyelet's LinkedIn: https://www.linkedin.com/in/ayelet-shipley-b16330149/Christian's LinkedIn: https://www.linkedin.com/in/hassold/Web: https://www.inorganicpodcast.coIn/organic on YouTube: https://www.youtube.com/@InorganicPodcast/featuredConnect with Azim Nagree on LinkedInHerringbone Digital - https://herringbonedigital.com Azim Nagree on LinkedIn https://www.linkedin.com/in/azimnagree/ Hosted on Acast. See acast.com/privacy for more information.

Today's show features: - Mike Minerva, General Manager/Partner of Capital Motor Cars - Kim Saylor, Sr. Director of Product Marketing, Fixed Operations at CDK Global - Ben Saxon, General Manager of Inver Grove Ford This episode is brought to you by: Experian Automotive – Nearly 90% of dealers are concerned about rising fraud, with 75% reporting a measurable impact on their operations. In the past year, 85% have suspected or confirmed fraud cases. The fix? Experian Automotive's Fraud Protect. Trust Experian to help protect your dealership. Learn more at https://www.experian.com/automotive/fraud-protect CDK Global – CDK Global empowers dealers with the tools and technology they need to build deeper relationships with customers and sell and service more cars. Visit https://www.cdkglobal.com Check out Car Dealership Guy's stuff: CDG Circles ➤ ⁠https://cdgcircles.com/⁠ CDG News ➤ ⁠https://news.dealershipguy.com/⁠ CDG Jobs ➤ ⁠https://jobs.dealershipguy.com/⁠ CDG Recruiting ➤ ⁠https://www.cdgrecruiting.com/⁠ My Socials: X ➤ ⁠https://www.twitter.com/GuyDealership⁠ Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠ TikTok ➤ ⁠https://www.tiktok.com/@guydealership⁠ LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠ Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠ Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠

Subscribe to DTC Newsletter - https://dtcnews.link/signupWe co-authored The Conversational Report with Postscript to understand one simple question: when shoppers text brands back, what happens next? The punchline is uncomfortable. Customers treat texting like a real conversation, but most brands treat replies like a support inbox, or ignore them entirely. That gap is where a lot of abandoned carts live.Role-based hook: For DTC founders and operators scaling past $1M who want SMS to do more than broadcast promos, and want replies to turn into revenue plus better creative and PDPs.Mike Manheimer from Postscript joins to break down what the data says, why brands struggle operationally, and how AI changes the economics of responding quickly.What we get into:Why brands misread replies as “support,” and why that kills revenueThe consumer expectation gap, plus why 26% real time reply rate is a gift for anyone who executesThe easiest way to start: add one question to your welcome flow and watch what comes backTurning reply data into a weekly insight loop for PDP, creative angles, and offer clarityWhat a real playbook looks like beyond “send more promos”Who this is for: Retention, growth, CX, and founders who know SMS works, but feel like it has not matured into what it should be.What to steal:The “question mark” strategy for welcome and abandoned cart flowsA reply triage model that does not require headcount explosionsA simple way to turn conversations into segments you can act onPostscriptMikeReportTimestamps00:00 Why brands are wasting SMS potential02:00 The gap between brand assumptions and shopper behavior04:14 Why SMS should be treated like sales, not support06:00 The staffing problem behind slow SMS replies08:10 How Postscript's conversational AI actually works11:20 Why fast replies create a better buying experience13:05 The LTV upside of real SMS relationships15:10 How to write SMS flows that get real responses18:12 The revenue and ROI from conversational SMS21:35 Why PDPs cannot answer every shopper question25:05 How SMS conversations create better customer insights31:20 The best conversational SMS playbook for brands37:45 Why one-way SMS is becoming obsoleteSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

  In this episode, Chanie Gluck explores the crucial topic of founder dependency in the medical billing industry. As part of our eight-part series on preparing your RCM business for an exit or a higher valuation, we delve into leadership, people, and process. Discover why key person risk can significantly lower your business valuation and learn actionable strategies to build a second layer of leadership, document processes, and foster a healthy company culture. Don't miss this essential conversation that could transform your approach to business scalability!   Chapters: (00:15) Introduction (00:30) Founder Dependency and Key Person Risk (01:30) Building Leadership and Documenting Processes (02:45) Culture, Retention, and Scalability (04:00) Exit Readiness Scorecard (05:15) Conclusion   Start With Clarity: Download the Exit Readiness Scorecard https://info.4dglobalinc.com/is-your-rcm-business-built-to-exit   Sponsors:   https://4dglobalinc.com    

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke welcomes Sunil Saha back to the show. Sunil is the Co-Founder and CEO of Perkville, a customer rewards and referral platform that integrates with e-commerce, point-of-sale, membership, and scheduling systems to deliver a seamless experience that drives engagement, referrals, and long-term loyalty. In this conversation, Sunil joins Bryan to explore member engagement strategies, gamification, system integration, and the evolving role of technology in strengthening customer relationships across the fitness industry. RSVP for FITC Reception: https://fitcmeetupreception.rsvpify.com One Powerful Quote: 20:42: "If you get too removed, then you start to lose insight on what's really important for the business." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 4:18: Sunil discusses the opportunities and challenges surrounding the practical application of technology within fitness operations. 8:04: Sunil talks about common execution hurdles and the shared barriers enterprises face when implementing new systems. 14:56: Bryan and Sunil discuss the future of the industry, capital allocation, and the evolving ROI of operational transformation. 20:19: Sunil shares key takeaways and strategic advice for operators navigating technology adoption. Bullet List of Resources: https://info.perkville.com/ https://hub.healthandfitness.org/hfa-show-schedule Guest Contact Information: https://www.linkedin.com/in/sunilsaha/ https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

What does it really take to build a culture people want to be part of? In this conversation, Jenni Catron sits down with Heather Broeder, Executive VP at Refined Technologies, to explore how intentional culture-building drives healthier leaders, stronger teams, and better business outcomes. Heather shares how her company has made culture a true differentiator through leader development, shared language, meaningful recognition, second-chance hiring, and a deep commitment to purpose. This episode is full of practical wisdom for leaders who want to move culture from a nice idea to a daily reality.Don't miss the next Free Masterclass. Save your seat here: https://us02web.zoom.us/webinar/register/WN_zrfd5aSgS4yHgpMV56TSOgWe need your help to get the LeadCulture podcasts in front of more leaders! There are three simple things you can do that truly help us: Review us on Apple podcasts Subscribe - we're available wherever you listen to podcasts. Share - let your friends know about the podcast by sharing your favorite episode on social media!

In this episode, we discuss the growing workforce challenges in rheumatology with nurse practitioner Chris Estes. Chris shares how he entered the field, the training he received early in his career, and how he developed expertise in musculoskeletal ultrasound. The conversation explores how advanced practice providers (APPs) can help address rheumatology workforce shortages by expanding access to care—seeing new patients, managing follow-ups, and working both collaboratively and independently within a practice. Chris also discusses training pathways for new APPs, common misconceptions practices may have, and how investing in APP development may be an important strategy for the future of rheumatology care. 

Welcome to the debut of Trades Day on the America's Work Force Union Podcast! In this inaugural segment, host Ed “Flash” Ferenc is joined by Cara Siegel, a Journeyperson with IBEW Local 601 and an instructor for the East Central Illinois Building and Construction Trades Council. Siegel provides an inside look at Illinois' Hire360 pre-apprenticeship model—a game-changing pipeline that is bridging the gap between curiosity and a career in the union trades. We dive into the practical realities of workforce development, from teaching math to adults to the surging demand for skilled labor driven by Illinois' clean energy policies. Key Topics Discussed: The Hire360 Advantage: How pre-apprenticeship reduces risk for both workers and the industry. The Clean Energy Shift: Why solar, wind, and data centers are reshaping the IBEW's workload. Retention vs. Recruitment: Siegel's blunt assessment of why we are losing tradeswomen and what must change (childcare, leave, and culture). Nuclear & Data Centers: A nuanced look at Illinois' energy mix and the community impact of rapid infrastructure build-outs. Go Behind the Scenes of the Labor Movement: Every victory starts with workers standing together. Subscribe to the AWF Union Podcast for daily interviews with the leaders building worker power across America. Visit us at awf.labortools.com.

Today in the business of podcasting:Podbean has pulled its dynamic ad insertion tool PodAds from the U.K., Europe, and EEA, citing evolving global privacy regulations and a shift in internal product focus.Bumper's Jonas Woost shares data from over 100,000 podcast episodes, showing audiences on Apple Podcasts and Spotify listen to 76% of a podcast episode on average. Elis James and John Robins is set to be the first BBC podcast to accept outside sponsorship now that it is no longer funded with license fees. Also, BBC Studios taps Bauer Media Audio as its exclusive podcast ad sales partner across seven European markets.Creator-first studio Companion announces its first slate of 14 audio and video podcasts, previewing the lineup at Podcast Movement Evolutions at SXSW on March 14 with live performances and a headlining set from Andy Grammer.Voxtopica has extended the discounted submission deadline for The Timbre Awards to March 20, with the final deadline on April 17 and winners announced June 15.To find links to these, and every article covered in today's episode, click here. You can also subscribe to The Download's newsletter to receive the full issue straight to your email inbox every day.

In this episode, host Don Adeesha joins Melissa DelFino, founder of Modern Distinction LLC and practice manager at Geria Dermatology, to bridge the gap between human behavior and practice profitability. Melissa argues that clinics invest hundreds of thousands of dollars into aesthetic technology while neglecting the psychology of the people operating it, explaining how a practice's internal culture directly dictates its external patient retention. Melissa breaks down the true meaning of psychological safety, emphasizing that leaders must master emotional regulation to treat clinical mistakes as private learning opportunities rather than public reprimands. She highlights that a clinic's front-line team is the actual embodiment of the brand, urging owners to step away from arbitrary decision-making and instead rely on real EHR reporting to track retention metrics. Finally, Melissa shares practical frameworks for staff empowerment, including the "Rose, Bud, Thorn" communication huddle and implementing mandatory shadowing during the hiring process to de-risk new placements. She warns against the pitfalls of social media-driven instant gratification and introduces a foolproof, old-school paper checkout slip system designed to guarantee the front desk rebooks high-value patients before they walk out the door.

Today in the business of podcasting:Podbean has pulled its dynamic ad insertion tool PodAds from the U.K., Europe, and EEA, citing evolving global privacy regulations and a shift in internal product focus.Bumper's Jonas Woost shares data from over 100,000 podcast episodes, showing audiences on Apple Podcasts and Spotify listen to 76% of a podcast episode on average. Elis James and John Robins is set to be the first BBC podcast to accept outside sponsorship now that it is no longer funded with license fees. Also, BBC Studios taps Bauer Media Audio as its exclusive podcast ad sales partner across seven European markets.Creator-first studio Companion announces its first slate of 14 audio and video podcasts, previewing the lineup at Podcast Movement Evolutions at SXSW on March 14 with live performances and a headlining set from Andy Grammer.Voxtopica has extended the discounted submission deadline for The Timbre Awards to March 20, with the final deadline on April 17 and winners announced June 15.To find links to these, and every article covered in today's episode, click here. You can also subscribe to The Download's newsletter to receive the full issue straight to your email inbox every day.

Is the funeral profession actually facing a labor shortage, or is it facing a reality check? Despite mortuary school enrollments increasing by over 22%, funeral homes nationwide are constantly struggling to keep staff. On this episode of A Brush with Death, Gabe Schauf sits down with educator and funeral director Dr. Lucia Dickinson to explore the structural misalignments driving the retention crisis. Gabe and Lucia look past outdated assumptions about work ethic and tackle the uncomfortable truths behind the data: the gap between modern living expenses and entry-level compensation, the hesitation to invest in human capital, and why the outdated "Ideal Worker" model is failing a shifting demographic. Discover actionable strategies for modernizing compensation, scheduling, and workplace culture to stop the revolving door at your firm.

Nick Aria built and sold multiple agencies by leaning into strategic planning and one counterintuitive belief: the fastest way to grow profit isn't better tactics, it's paying your team above market. After leaving a $100 million industrial services company, Nick discovered that agencies thrive when founders charge premium prices to hire exceptional talent, completely removing themselves from the day-to-day operations.In this episode, Nick challenges the common trap that "sales fixes everything." He explains why a relentless focus on customer retention and Monthly Recurring Revenue (MRR) is the actual secret to sustainable business growth. Whether you run a business consulting firm or a creative shop, you will learn how to implement the "30/30 Rule" for pricing, why you must stop confusing metrics with KPIs, and how to drop your client churn to under 2%.In this episode, you'll learn:The 30/30 Pricing Rule: The exact mathematical formula to know when it's time to raise your prices based on your sales close rate and service delivery costs.The Golden Triangle: The three core objectives (Retention, Results, Productivity) that guarantee an agency will be highly profitable.Metrics vs. KPIs: Why most founders measure the wrong numbers, and how to build a future-facing dashboard to predict churn before it happens.The Churn Killer: How tracking individual churn rates by account manager dropped Nick's agency churn from 15% to under 2.5%.MRR Over Marketing: Why building recurring revenue allows you to survive inevitable algorithm changes that routinely crush sales-heavy agencies.Tags: Digital Marketing, Service & Consulting, Customer retention, Business growth, Business consulting, AgencyResources:Grow your business today:  https://links.upflip.com/the-business-startup-and-growth-blueprint-podcast Connect with Nick: https://ca.linkedin.com/in/nickavaria

Databox is an easy-to-use Analytics Platform for growing businesses. We make it easy to centralize and view your entire company's marketing, sales, revenue, and product data in one place, so you always know how you're performing. Learn More About DataboxSubscribe to our newsletter for episode summaries, benchmark data, and moreHow will AI change the way SaaS companies grow?But according to Adam Robinson, founder and CEO of Retention.com, AI is not the answer most founders think it is.Adam has built multiple SaaS companies and scaled Retention.com from $0 to $22M ARR in four years without funding. In this episode of Move the Needle, he explains why the companies that scale – and the ones that stall – are separated by one thing:Product-market fit.Listen to the episode to learn why AI won't fix your SaaS company, but product-market fit might.

In 2026, simply getting attention isn't the silver bullet it used to be. The new metric to optimize for? Retention. When competition was lower and algorithms were simpler, getting in front of new audiences worked well for growth, but in today's landscape, retention is far more powerful. In this episode, Emma explains how metrics like watch time, completion rate, replays, saves, and returning viewers will now determine whether your content continues to be shown. If your audience drops off after a few seconds, the algorithm moves on, no matter how many new people you reached. But when viewers stay, rewatch, and engage, the platform recognizes value and serves your content again and again. Listen in to hear about why retention is what will build familiarity, trust, and ultimately revenue for your business. You'll also take home some practical strategies to improve your hooks, tighten delivery, and create rewatchable content that drives long-term growth in 2026. Listen in as Emma explains: Why retention isn't just a metric, it's your competitive advantage Practical ways to improve hooks, pacing, and rewatchability How watch time and completion rate drive visibility    And so much more!   Connect with Ninety Five Media: Check out our website: ninetyfivemedia.co Follow us on Instagram: instagram.com/ninety.five.media  Grow your brand's social media presence with us:  Tell us about your business goals and explore how our social media management services can help you reach them! ninetyfivemedia.co/stop-scrolling-start-scaling-inquiry

On the podcast: product-driven retention as the foundation for lifecycle marketing, working backwards from results to nail activation, and why talking to individual users can lead you astray.This conversation is shorter than usual and will be featured in RevenueCat's State of Subscription Apps report. Each episode in this series will explore one crucial topic and share actionable insights from top subscription app operators.Top Takeaways:

Episode 264 - Special Guest David Wachs of Hanywrytten - Why Handwritten Notes Still Win in an AI World What if you could automate the personal touch? In a world of inbox overload and AI everything, this episode shows you how to stand out with a simple, high-impact strategy: real handwritten notes—at scale. ✉️ Ian Cantle and the Marketing Guides team sit down with David Wachs, CEO and founder of Handwrytten, to unpack a practical system for cutting through digital noise, boosting follow-up, and building loyalty. From when to use handwritten notes (and when not to) to smart ways to automate without losing authenticity, this conversation delivers field-tested tactics you can put to work this week.

Please stop thinking about retention like this...—-------------------------------------------------------------------------------------------------------------I solve problems in your business and make you more money.  Guaranteed. For over a decade, I've been working with gym owners (via one-on-one consulting) to help create tailored solutions to solve their business problems, engineer the game plan,n and empower them to execute the strategy.Stop wishing your business problems are going to magically go away.  Invest in your business and let me solve your problems and optimize your business fast and efficiently. We'll work together daily/weekly, with a monthly call until the problem is solve,d and then I want you to fire me.  Because this is YOUR business, I'm just here to solve a specific problem and then get out of your way.⁠Learn more about what it's like for us to work together.⁠—-------------------------------------------------------------------------------------------------------------Want to increase your business IQ by 100x for only $50? Get enrolled in Microgym University - the only online business school that teaches you the best practices and business frameworks from some of the most successful brands in our industry, and then lets you decide which ones to install in your business.New courses are added every month. ⁠⁠www.microgymuniversity.com⁠⁠ —-------------------------------------------------------------------------------------------------------------Need help leasing or buying a building?I created the Gym Real Estate Company so that gym owners had someone who could go beyond the duties of a typical real estate broker and actually advise them on business aspects as they relate to site selection, market location fit, operational capacity, facility layout, pre-sell marketing, and more.If you're looking for help with your next lease or if you want us to help you along the journey of buying a building -⁠ ⁠⁠⁠head over to www.gymrealestate.co and book a Discovery Call.⁠—--------------------------------------------------------------------------------------------------------------

Building a great practice requires more than strong clinical skills. It requires leadership that people want to follow. In this encore episode of The Burleson Box, Dustin Burleson sits down with leadership expert and author Sean Barnard to discuss the principles behind intentional retention. Sean shares lessons learned from decades of experience leading large teams across multiple industries and explains why most organizations lose employees long before anyone submits a resignation. The conversation focuses on practical leadership habits that strengthen culture and reduce turnover. Sean explains why retention begins on day one, how early check-ins with new hires build trust, and why core values only matter when they actively guide decisions. Dustin and Sean also discuss empowering frontline team members, improving communication inside growing organizations, and helping leaders stay connected to the people doing the work every day. For orthodontists, dentists, and healthcare leaders managing small teams or multi-location practices, this episode offers a thoughtful framework for building a culture where people feel supported, respected, and motivated to stay. Key Topics Discussed: Why retention begins during hiring and onboarding The importance of 7-day, 30-day, and 60-day check-ins with new team members How clear and meaningful core values guide difficult decisions Empowering frontline employees to solve problems for patients The leadership habits that strengthen culture and communication Why individual conversations matter more than group meetings or social events Finding the right balance between internal promotions and outside hiring Resources Mentioned: Intentional Retention by Sean Barnard Sean Barnard's website Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

 Engagement is often misunderstood as satisfaction or happiness at work, but in reality, it's about emotional commitment, discretionary effort, and the willingness to go beyond the bare minimum. For organizations, engagement drives productivity, innovation, retention, and ultimately long-term performance. And when it comes to Gen Z, the stakes are even higher. This is a generation that evaluates work through the lens of purpose, growth, feedback, flexibility, and authentic leadership. So what does it truly take to engage Gen Z — not just attract them, but inspire them to stay and contribute at their best? In this episode Leadership expert and Author Hanna Hesl Kelchner we'll explore what engagement really means, why it matters strategically, and what companies must rethink to get it right.45 Best Gen Z Podcasts You Must Follow in 2025Find Us OnlineHanna Hesl Kelchner  :  LinkedIn, BookNikhil :  Website,  Linkedin, Youtube & Book

I spent an afternoon at Ramsey Solutions in Tennessee with Jason Williams, Vice President of Sales for the EntreLeadership Division. What stood out wasn’t the size of the operation or the fancy building. It was walking into a room where sales reps genuinely wanted to talk to their leader. Most sales floors feel like number factories. Reps avoid their managers. One-on-ones get rescheduled. And everyone wonders why performance stays flat despite “investing in our people.” Sales leaders say coaching matters. They talk about developing talent. Then they spend their days staring at dashboards and asking why the team isn’t getting better. Real sales coaching looks nothing like what most organizations call coaching. And after watching Jason work, I’m reminded why so few leaders actually get this right. What Sales Coaching Actually Looks Like Jason told me about one of his reps who started missing quota. Here’s what usually happens: Manager pulls up the CRM, points at red pipeline metrics, asks what happened. The conversation goes nowhere. Rep gets defensive, makes excuses, promises to work harder. Nothing changes. Jason took a different approach. He asked about his rep’s life. Turned out he was stressed about buying his first house. That weight was bleeding into his work, affecting his confidence on calls, making him hesitant to push for commitments. So Jason got into the field with him. He listened to calls. He rode along on appointments. He watched where deals were actually stalling. Then they debriefed what he observed. “Here’s what happens when pricing comes up.” “Let’s tighten how you handle that objection.” Zero mention of quota or pipeline metrics. The rep turned it around because someone cared enough to understand what was broken and help him fix it. That’s what coaching looks like. Managers react to outcomes they can’t change. Coaches focus on behaviors that create future outcomes. Why Most Leaders Don’t Coach The biggest barrier isn’t that leaders don’t want to coach. Most genuinely do. The problem is they don’t know what they’re looking for because they never see their reps in action. Think about last week. How many discovery calls did you listen to? How many demos did you observe? How many customer meetings did you attend just to watch your rep work? If the answer is zero, you’re coaching from spreadsheets instead of reality. You’re looking at lag indicators (closed deals, pipeline value, activity counts) and trying to diagnose skill gaps without ever seeing the skills in action. Jason blocks time every week to observe his reps. He's not there to supervise them or take over calls. Just to watch. Then the coaching becomes specific. He can say, “when that prospect brought up budget concerns, you deflected instead of asking questions,” instead of just “you need to handle objections better.” You can’t coach what you don’t see.  The second barrier is culture. In typical organizations, admitting weakness feels dangerous. You’re supposed to be confident, crushing it, always having answers. So problems stay hidden until they show up in the numbers. By then, it’s too late to coach. You’re in damage control. Creating an Environment Where Problems Surface Early Jason builds what he calls a “safe space” for his team. When a rep is struggling, he starts the conversation with curiosity instead of judgment. He asks open questions about what they’re experiencing, where they’re getting stuck, what feels hard right now. When reps admit struggles, he treats it as useful information, not a character flaw. A rep says, “I’m nervous on C-suite calls,” and Jason’s response is “okay, let’s work on that,” not “you shouldn’t be nervous.” Then he follows through. If someone admits they’re stuck, he actually helps them. He role-plays the situation. He rides along on the next similar call. He provides tools and frameworks. The rep sees that honesty led to help, not punishment. Over time, reps learn that surfacing problems early gets them solved. Hiding problems just makes things worse. So they start talking about what’s actually happening instead of pretending everything is fine while their numbers slide. The first time someone admits a weakness and you respond with frustration, you train the entire team to stay quiet. Managers say they want transparency. Few consistently reward it. How to Actually Build a Coaching Culture If you want to coach instead of manage, you have to make developing people the primary job.  Jason is clear that his main responsibility is making his reps better. Everything else supports that goal. Pipeline reviews and forecasting matter, but they exist to serve sales coaching, not the other way around. Protecting coaching time is non-negotiable. One hour per rep per week, minimum. When conflicts come up, the internal meeting gets moved, not the coaching session. Getting better at coaching matters too. Most of us got promoted because we were individual contributors. Nobody taught us how to develop other people. So we replicate whatever leadership we experienced, which is usually mediocre. Your reps practice selling every day. You should practice coaching. Role-play difficult conversations with your peers. Practice giving feedback. Work on observation skills. Treat coaching like the professional skill it is. And you have to measure what matters. If you only track team revenue, you’ll optimize for short-term numbers at the expense of development. Start measuring coaching conversations. Track whether your reps are improving on specific skills. Monitor how long it takes new hires to ramp. When I walked through Ramsey Solutions that day, I could feel the difference. Reps weren’t avoiding their leader. Retention was better. Performance was compounding over time instead of bouncing around based on whoever happened to be hot that quarter. What Happens Next Look at your calendar from last week. How much time did you spend observing your reps versus reviewing their numbers? How many true coaching conversations did you have versus pipeline reviews? If that ratio doesn't reflect what you say your priorities are, you've found the gap. Your reps don't need another dashboard. They need a leader who sees the work, understands where it's breaking down, and knows how to help them improve. Sales coaching isn't reacting to results. It's shaping the behaviors that create them. The question is whether you're willing to make that your real job. — Ready to build a stronger sales team? Download our FREE Small Business Guide to Sales Training and get the framework for developing high-performing reps.

"It's education's best-kept secret." During Women in Construction Week, we're going beyond the recruitment posters to talk about what it actually takes to build a career in the electrical industry. Joining the America's Work Force Union Podcast is Diana Limon, Director of Women Recruitment and Support at IBEW Local 11 in Los Angeles. Diana didn't follow a family pipeline into the trades—she found her way through a newspaper ad in 1995 after realizing college wasn't delivering the stability she needed. Now, she's leading the charge to ensure the next generation of women doesn't just enter the trade, but stays there. In this episode, we discuss: The Retention Gap: Why recruitment is only half the battle and how childcare remains a structural barrier to women in construction. The ERiCA Grant: How California is finally putting real resources toward childcare support for apprentices. Apprenticeship Readiness: The role of MC3 and WINTER programs in preparing women for the physical and cultural realities of the jobsite. The Union Advantage: Why collective bargaining is the only way to guarantee equal pay, pensions, and a path to leadership. Listen in to hear how IBEW Local 11 is moving the needle on workforce capacity and true equity on the jobsite.

In this special bonus episode, we're featuring a data-driven presentation from DSU Fall 2025 with Rob Sperry. Author and strategic advisor Rob Sperry shares original research on legacy leader disengagement and why experienced leaders remain one of the biggest growth opportunities in direct selling. He explains what's eroding belief, why vision matters more than hype and how companies can reengage leaders through clarity, recognition and long-term direction.

In this episode of "The Free Lawyer" podcast, host Gary interviews Gabby Rosely, a Gen Z executive coach and former college swimmer. Gabby shares her journey from athlete to managing multi-generational teams at age 21, highlighting the challenges of bridging generational communication gaps in the workplace. Together, they discuss strengths-based leadership, the importance of emotional intelligence, and strategies for fostering trust, retention, and open dialogue in law firms. Gabby offers practical tips for leaders to adapt, connect authentically, and create more engaged, collaborative teams across all generations.Gabby Rosely is an ex-college swimmer turned Speaker & Executive Coach who helps organizations bridge communication gaps to improve productivity, retention, and performance across generations.As a Gen Z leader who managed Boomers through Gen Z at just 21, Gabby learned firsthand how generational miscommunication can derail even the most talented teams. After initially struggling to connect across age groups, she discovered the leadership frameworks & communication strategies that transformed her team's performance - and now teaches these methods to organizations nationwide.Gabby's true heart & passion is found in helping others connect to their unique gifts & purpose to achieve their goals & live fulfilled lives. When she works with individuals & teams, or speaks at an event, every person in the room leaves feeling a deep sense of purpose, connection, & inspiration.Gabby has delivered 28+ keynotes, workshops, & executive coaching programs for organizations like the Criminal Defense Attorneys of Michigan, Biohackers World, and Illinois Association for Behavioral Health. She's trained with Gallup-certified Strength Advisors and holds certifications in group dynamics and training in executive coaching. When she's not helping teams communicate more effectively, you'll find her sailing, camping, podcasting, or spending time with loved ones in Chicago!Gabby's Journey to Bridging Generational Gaps (00:03:04) Discovering Strengths-Based Leadership (00:04:32) Challenges of Leading Across Generations (00:05:46) Communication Gaps in Law Firms (00:07:08) Workshop Framework for Bridging Gaps (00:08:39) Overcoming Stereotypes and Building Connection (00:11:33) Adapting Communication Preferences (00:13:50) Emotional Intelligence in Legal Leadership (00:16:27) Integrating Logic and Emotion in Leadership (00:19:40) Warning Signs of Disconnected Teams (00:21:29) Communication and Retention in Law Firms (00:23:10) Breaking the Cycle of Micromanagement (00:26:40) Focusing on Strengths, Not Weaknesses (00:29:16) Gabby's Unique Approach and Perspective (00:31:49)Preparing for the Future Workforce (00:33:51) Finding Alignment and Personal Freedom (00:35:35) Prioritizing Joy, Play, and Relationships (00:36:38)Would you like to learn what it looks like to become a truly Free Lawyer? You can schedule a complimentary call here: https://calendly.com/garymiles-successcoach/one-one-discovery-callYou can find The Free Lawyer Assessment here- https://www.garymiles.net/the-free-lawyer-assessmentYou may order your copy of Breaking Free here: https://www.amazon.com/dp/B0CPKSQ59R

Tune in to the Contacts Coaching Podcast as we dive deep with Rick Jackson, the Athletic Director of Madison High School in Greater San Diego. With 26 years at the same school, Rick shares his journey from coaching multiple sports at Scripps Ranch to becoming a pivotal figure at Madison. In this episode, Rick reflects on his transition from being a head coach to stepping into an administrative role, the significance of maintaining relationships with student-athletes, and the importance of fostering a supportive and multi-sport culture. Discover insights into the challenges of modern athletics, insights on countering the temptation of sports specialization, and learn about the impactful Leadership Council initiative. Join us for a captivating conversation filled with valuable lessons for both aspiring and seasoned coaches and athletic directors alike.00:00 Introduction and Guest Welcome00:21 Rick Jackson's Coaching Journey02:09 Balancing Multiple Coaching Roles03:02 Family and Coaching04:18 The Importance of Multi-Sport Athletes05:08 Challenges in Youth Sports Specialization08:42 Building a Positive Sports Culture08:52 Managing Small School Athletics14:00 Transitioning from Coaching to Administration14:37 Organizational Skills in Coaching17:34 Reflections on Coaching Football18:53 The Importance of Relationships in Coaching26:06 Competing Fall Sports26:23 Balancing Coaching and AD Responsibilities28:10 Challenges of Dual Roles30:59 Parental Influence and Spectator Behavior33:05 Leadership Council Initiatives37:33 Encouraging Multi-Sport Participation43:21 Retention and School Culture45:57 District Collaboration and AD Networking47:54 Conclusion and Final Thoughts

In this episode, Danielle Putnam, CEO of The New Flat Rate, explains why more leads won't fix your contracting business and why customer retention is the real key to long-term growth. From simple follow-up strategies and creating a “wow” factor on every service call to building a culture of loyalty within your team, Danielle breaks down practical, affordable ways to turn one-time customers into lifelong advocates. If you want higher profits, lower marketing costs, and steady growth without constantly chasing new business, this episode will show you how to build a foundation that lasts.Links and Resources-Greet Card Template PDF: HEREEmail Template from Zac Garside: HERESet up a free strategy call TODAY: freedombuildersuniversity.comCheck out Total C: https://thenewflatrate.com/partners-integrations/total-cWebsite: https://thenewflatrate.com/Get Demo: https://thenewflatrate.com/demo?hsCtaAttrib=192034463396Instagram: ⁠⁠https://www.instagram.com/thenewflatrate⁠⁠Facebook: https://www.facebook.com/TheNewFlatRate⁠⁠LinkedIn: https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠YouTube: https://www.youtube.com/@NewFlatRateEpisode Show Notes:00:00 Intro00:34 Customer Retention: What Are You Doing to Keep Your Customer Base?01:47 Why Customer Retention Matters03:52 Building a Retention Strategy: The Customer Journey 07:02 Creating a Culture of Retention 08:53 How to Make Customers Feel Valued10:42 The Impact of Retention on Your Bottom Line12:02 Taking Action Today13:00 Outro

What if senior living stopped selling buildings … and started selling connection?   In this episode of Foresight Radio, we sit down with storytelling strategist and documentary filmmaker Peter Murphy Lewis to unpack why storytelling isn't just a marketing buzzword — it's a competitive advantage.   From the Peloton comeback strategy to frontline caregiver stories that drive recruitment and retention, Peter shares how senior living operators can: Move from commodity marketing to emotional connection Improve occupancy and retention through authentic storytelling Empower frontline staff to become brand ambassadors Replace polished corporate videos with vulnerable, human moments Build long-term ROI by telling stories that stick Peter is the creator of the documentary series "People Worth Caring About," now streaming on major platforms, where he captures the real stories of caregivers and residents across senior living communities.   If you're a CEO, marketer, operator, or frontline leader wondering how culture impacts revenue — this conversation will change how you think about storytelling forever. Key Takeaways: Why storytelling builds a "moat" around your brand The simple 3-step framework to tell powerful stories How frontline caregivers can drive recruitment marketing Why senior living marketing is underutilizing emotion How vulnerability builds trust in today's digital landscape Listen now and rethink how you market senior living.   #SeniorLiving #SeniorLivingMarketing #HealthcareLeadership #Storytelling #Occupancy #Retention #ForesightRadio

I brought back Becky Pierson Davidson to compare notes on where community is headed — and we found a few areas of disagreement. Becky works with 6, 7, and 8-figure businesses helping them build memberships and courses through design thinking and customer research, and she's seeing a major shift right now: course businesses are slowing down, and the smart ones are pivoting to membership models. The difference? Shared learning experiences are replacing self-paced education. Community is what people stay for. We dig into the real mechanics: how to set expectations that don't feel like a bait-and-switch, why meaningful engagement isn't what most people think it is, the mastermind paradox (increases retention, decreases forum activity), and why in-person events might be the most important retention lever you're not using. Becky's hot take for 2026: content drops are dying. People don't need more stuff — they need connection and programming that moves them forward. Affinity Collective Build with Becky podcast Episode 197: Building Raving Fans (with Becky & Chanel) Circle (community platform) TightKnit (Slack archive plugin) Dreamers and Doers Full transcript and show notes *** TIMESTAMPS (02:35) Defining community as a product, not a growth engine (04:09) Why community is rising as a business model in 2026 (06:02) The reality of transitioning from courses to memberships (08:01) Finding the right community design for your appetite (10:02) How to avoid the bait-and-switch with member expectations (13:06) Value perception vs. value experience (13:57) The smallest viable promise for your sales page (16:44) Where we disagree: transformation vs. community of practice (21:14) Forum design: why fewer spaces wins (23:17) Solving the engagement problem (what meaningful engagement actually is) (25:50) How the best members actually use your community (29:46) The mastermind paradox: retention up, forum participation down (32:09) In-person experiences and the graduation weekend model (36:39) The economics of offline events (39:35) 2026 Hot Take: Content drops are dying (43:07) Retention rethink: Did I get my money's worth vs. Will I next year? (46:04) Why connection drives retention more than results (48:23) Tool stack: Circle 9 times out of 10 (51:14) The future: personalization in community software *** RECOMMENDED NEXT EPISODE → Episode 197: Building Raving Fans *** ASK CREATOR SCIENCE → Submit your question here *** WHEN YOU'RE READY

Here is a question that should keep every sales leader up at night: What do you do when your team has gotten so comfortable managing their existing accounts that they have stopped prospecting for new ones? That is the challenge Jeff Velez brought to a recent episode of Ask Jeb. Jeff works in the real estate services industry, where referrals from agents, brokers, and affiliates drive most of the business. Retention matters. Relationships matter. But because there is always natural attrition, his team has drifted into full farmer mode. If you are shaking your head right now, you are not alone. This is one of the most common and most dangerous patterns I see in sales organizations today. The Farmer Mentality Is Killing Your Pipeline Your book of business is shrinking a little bit every single day. Accounts churn. Contacts leave. Referral partners move on. If your team is not consistently bringing in new logos, you are not standing still. You are moving backward. The reason salespeople drift into pure farming mode is just pure human nature. The bigger a rep’s book gets, the more comfortable they become. They are making money. Things are fine. Why grind through cold calls and new outreach when warm conversations with happy clients feel so much easier? And here is the other thing: calling invisible strangers is hard. The people in your existing accounts are happy to hear from you. The people you are prospecting to are not. That gap in friction is exactly why reps gravitate toward the path of least resistance every single time. The solution is not to yell at your salespeople. This is a leadership problem, not a salesperson problem. If you want your team to prospect, you have to build a system and a culture that makes prospecting non-negotiable. That starts with you. Leaders Are Repeaters If you want your team to prospect, you have to talk about it constantly. Every team meeting. Every one-on-one. Every morning huddle. Leaders are repeaters. You set the tone by what you say, what you measure, what you celebrate, and how you show up. That means when someone brings in a new logo, you ring the bell louder for that than you do for an account renewal. Renewals matter. High margin, great for the business. But if you want prospecting behavior, you have to reward and celebrate prospecting outcomes. Make sure you are not accidentally incentivizing people to farm existing account growth rather than hunt new business. That is a trap I have walked into with more organizations than I can count. You also need to take the guesswork out of who your team should be calling. Sales leaders who expect their reps to build their own prospecting lists and figure out their own targeting are setting their people up to fail. Build the list. Point them in the right direction. Get them in position to win. Then run prospecting blocks together. And I mean together. Do not send your team to the phones and retreat to your office. Lead from the front. Split the Job When You Can One of the hardest things about managing a referral-driven or relationship-heavy business is that you need people who can both hunt and farm. And the honest truth is that most people are not equally gifted at both. Hunters tend to get new business but sometimes burn relationships. Farmers build and maintain accounts beautifully but stop hunting the moment their book is comfortable. If your business can afford it, split the role. Have dedicated hunters focused on new logo creation. Have dedicated farmers or account managers focused on retention and expansion. Most small and mid-size organizations cannot do this fully, which means your leaders have to work twice as hard to build systems that force both behaviors. When you cannot split the job, you have to build structure into the day. Block time every morning specifically for new logo prospecting. It does not have to be a huge window. An hour. Two hours. But it has to be protected, consistent, and non-negotiable. And the leaders have to be visibly engaged in it, not hiding behind their screens while their people make calls. That single behavior sends more of a message than any speech ever will. This Is a Long Game Here is what I told Jeff, and what I will tell you: do not expect this to change overnight. Cultural shifts in sales organizations are slow and painful. You will have reps who resist. You will have leaders who get uncomfortable holding people accountable because they do not want the friction. Push through it anyway. Stake it in the ground. If you stay consistent in your messaging, your structure, and your expectations, you will start to see movement in twelve to eighteen months. New business will start coming in. Your team will start to feel the momentum. And that momentum builds on itself. I am dealing with this in my own organization right now. We got comfortable with our existing customers and pulled back on new outreach. The book feels fine until the day it does not, and by then you have already lost ground you cannot easily recover. A shrinking book is not sustainable. Full stop. Your Action Plan If you are a sales leader: Reset the expectation now. Make it clear that prospecting for new logos is part of the job description, not optional. Put it in writing. Talk about it constantly. Fix your compensation structure. If you are paying higher on renewals than on new business, fix that. You are paying for the behavior you are getting. Run prospecting blocks with your team. Not near your team. With your team. Lead from the front. Give them the list. Stop expecting reps to research, target, and build their own outreach pipeline. That is a leadership function. Celebrate new logos loudly. Ring the bell. Make it a bigger deal than anything else you celebrate. If you are a sales rep: Do not wait for your leader to force you. The reps who prospect consistently, even when their book is comfortable, are the ones who build the most durable careers. Treat your book like a leaky bucket. Something is always draining out. Your job is to fill it back up, every single day. Pick up the phone. Calling strangers is uncomfortable. Do it anyway. That discomfort is exactly what separates average reps from elite ones. The message is simple. A book of business that is not growing is a book of business that is dying. This is who we are. This is what we do. We prospect, every day, without exception. Want to take this to the next level in person? Join Sales Gravy at one of our live events, where we work with sales professionals and leaders to build the skills, mindset, and habits that drive elite performance. See all upcoming events at salesgravy.com/live.

How to Align Your Financial Model with Your Practice Philosophy:  Building Recurring Revenue Through Cultural Alignment  If you want to understand the true culture of a practice, follow the money.  Show me how the money works in a business and I will show you the culture of that business.  Dr. Stephen and Dr. Pete unpack a powerful truth: your financial model is a direct reflection of your philosophy, and any misalignment creates friction that limits growth, retention, and impact. They break down the three primary barriers to long-term patient success—time, convenience, and money—and reveal how mapping, efficiency, and recurring revenue models eliminate friction while reinforcing a wellness-based vision. When your payment structure aligns with your clinical recommendations and your belief about lifetime care, you create a culture where patients stay, teams are energized, and predictable revenue fuels sustainable growth. In This Episode You Will: Rethink how your financial structure quietly shapes the culture and retention inside your practice Break down the three hidden friction points that prevent patients from committing long term Explore how mapping, block scheduling, and operational efficiency protect lifetime care Examine the strategic difference between reoccurring revenue and true recurring revenue Walk away with a clearer blueprint for building a membership model that aligns with your philosophy   Episode Highlights 01:07 – A deeper look at why the way money moves through a practice quietly reveals what the business truly stands for. 03:25 – The moment retention shifts from a metric to a responsibility rooted in long-term patient outcomes. 05:31 – Where patient consistency really begins to break down and the subtle friction most practices overlook. 06:47 – The leadership habit that keeps vision alive inside the team instead of slowly fading into the background. 10:35 – What full congruency actually looks like when philosophy shows up in every corner of the practice. 11:35 – Why pre-mapping patient visits changes the entire retention conversation before problems start. 13:08 – The mindset shift that reframes what patients are truly paying for in modern chiropractic care. 14:17 – The quiet power of separating clinical commitment from financial commitment. 18:51 – What starts to break down operationally when friction builds inside long-term patient experiences. 20:56 – How the membership model begins to relieve pressure while creating more predictable growth. 24:44 - Dr. Rachel Hovey is joined by Dr. Naota Hashimoto to explore how Success Partner, TrackStat helps chiropractic practices operate smarter. From AI-driven workflows and no-show automation to real-time stat tracking and recall prioritization, the platform streamlines operations, strengthens accountability, improves retention, and empowers teams to make confident, data-driven decisions that fuel sustainable growth.   Resources Mentioned Learn more about the TRP Remarkable Business Immersion March 6 - 7, 2026 in Phoenix, AZ and March 20 - 21, 2026 in Brisbane, AUS - https://theremarkablepractice.com/upcoming-events/   To learn more about the REM CEO Program, please visit:  http://www.theremarkablepractice.com/rem-ceo For more information about TrackStat please visit: https://www.trackstat.org/ Book a Strategy Session with Dr. Pete - https://go.oncehub.com/PodcastPC Prefer to watch? Catch the podcast on YouTube at: https://www.youtube.com/@TheRemarkablePractice1 To listen to more episodes, visit https://theremarkablepractice.com/podcast or follow on your favorite podcast app.

On today's Pod At The Palace with Curtis Wilkerson: - Using the Calipari model to build a Final Four contender - Retention priorities to win a championship - Frontcourt makeover incoming - Tuesday Hate Watch List - March Madness Matchup: South Florida OFFICIAL MERCH: https://insidearkansas.myshopify.com/ #arkansas #razorbacks #football #basketball #baseball #sampittman #johncalipari SHOUTOUT TO OUR SPONSORS: BET SARACEN Arkansas' #1 Sports Betting App! Click link below & use code INSIDEAR250 so when you bet $25, get $250 BONUS! https://sportsbook.betsaracen.com/en-us/sports/mma?referrer=singular_click_id%3Dbc1b71ae-56d0-4f58-9775-c5bd8f6676e9 ----------------------------------------------------------------------------- Northwest Arkansas, are you ready to fight? Then you have to check out the NEW Fight House Gym, Northwest Arkansas' #1 boxing, MMA, and strength training gym—built for athletes, competitors, and anyone ready to push their limits! From high-energy boxing and MMA training to free weights, elite cardio equipment, sleds, and cross-training, Fight House Gym delivers everything you need to train at the highest level.  Push your body to the edge, then recover like a pro with our cold plunge and saunas designed to keep you strong and ready for more.  Whether you're a seasoned fighter or just starting your fitness journey, this is the gym that meets you where you are and pushes you further.  This isn't just a gym—it's a mindset. Fight House Gym is now open at 10131 Webb Way in Fayetteville, Exit 58 off I-49.  Sign up today at fighthousegym.com or call 951-623-9745 and step inside… and bring the fight. OZK INSURANCE One thing that really sets OZK Insurance apart is this — they're an independent insurance agency. That means they're not tied to just one company. They shop a multitude of A-rated carriers to find the best coverage and price for you — and now, they've paired that with something you don't usually see from an independent agency… a full-service mobile app. With the OZK Insurance App, you can see all your policies under one roof — home, auto, whatever you have — plus pay bills, request roadside assistance, file claims, request policy changes, or even get new quotes, all from your phone. So you get the best part of an independent agent — choice, flexibility, real people — and the convenience of modern tech. If you're tired of being stuck with one carrier or chasing down paperwork, go to OZKInsurance.com or search OZK Insurance in the App Store or Google Play. Local agency. National-level options. One powerful app. That's OZK Insurance. BLUE EMBER SMOKEHOUSE Blue Ember Smokehouse is a family owned smokehouse specializing in handcrafted BBQ!  From tender brisket to home cooked sides, you'll find a hearty meal for every member of the family. They operate the Blue Ember way, buying only the highest quality meats, applying their signature blend of spices and slowly smoking in their wood-only pits.  They allow the meats to rest to ensure optimal tenderness and cut in front of the customer to provide transparency and satisfaction in every bite! Blue Ember also caters any events! Weddings, parties, business meetings, any gathering where a group of people need to be fed amazing BBQ, Blue Ember has you covered! Please contact individual stores for more info and specific pricing.  INSIDE ARKANSAS WILL BE LIVE AT ROGERS LOCATION THE 1st WEDNESDAY OF EVERY MONTH! https://www.blueembersmokehouse.com/ West Little Rock-(501) 448-2886 Hot Springs-(501) 431-0574 Jonesboro-(870) 933-7058 Fort Smith-(479) 551-2999 Rogers-(479) 335-2170 Texarkana-(903) 832-1937 Thank you for supporting your local Blue Ember Smokehouse! Learn more about your ad choices. Visit megaphone.fm/adchoices

So what is the big deal with patient retention? Dr. Kuba and Bethany dig into this topic today to discuss why this buzzword is so prominent amongst dentists and consultants alike. Bethany discusses multiple different ways to look at the category of retention and then describes why this number is a litmus test for health in most dental practices. This is definitely an episode you do not want to miss!Want to watch the episode instead?! Check it out here!

In this episode of InSights, Brad Bialy sits down with Hailey Birkner (Account Manager with Haley Marketing) to unpack why retention is built between deliverables and how intentional account management drives deeper relationships, stronger loyalty, and more revenue from the clients you already have. About the Guest Hailey Birkner is an Account Manager at Haley Marketing, where she helps staffing firms turn strategy into sustainable momentum. With a background in automation and client experience, she lives at the intersection of service, clarity, and trust—coaching clients toward consistent, long-term success. Key Takeaways Retention is earned between the wins. Consistency beats intensity—every time. Silence is not success; feedback fuels growth. Automation supports relationships, it doesn't replace them. Authenticity is your only real competitive advantage. Timestamps [03:25] – “Retention is built between deliverables” reframed [04:12] – Why service alone is just table stakes [05:08] – Consistency over intensity in client relationships [06:25] – Scaling personalization without losing authenticity [08:09] – Coaching vs. transactional account management [09:52] – Quarterly touchpoints that create momentum [11:00] – Using automation to nurture at scale [13:42] – Plan your work, work your plan [15:05] – Why silence is not success [16:54] – Creative follow-ups that re-engage clients [18:58] – Writing emails people actually respond to [21:06] – Segmenting accounts for smarter growth   About the Host Brad Bialy is a trusted voice and highly sought-after speaker in the staffing and recruiting industry, known for helping firms grow through integrated marketing, sales, and recruiting strategies. With over 13 years at Haley Marketing and a proven track record guiding hundreds of firms, Brad brings deep expertise and a fresh, actionable perspective to every engagement. He's the host of Take the Stage and InSights, two of the staffing industry's leading podcasts with more than 200,000 downloads. Sponsors and Offers Heard InSights is presented by Haley Marketing. For a limited time, we're offer 50% off of a brand new staffing website. Just message Brad Bialy on LinkedIn and mention the Crazy Website Promo. Book a 30-minute business and marketing consultation with host, Brad Bialy: https://bit.ly/Bialy30 This episode is brought to you by FoxHire. If you're looking for an Employer of Record partner that helps recruiters confidently grow contract placements and build recurring revenue without taking on extra risk, FoxHire is perfect for you. Learn more at FoxHire.com/Haley

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Brent Krempges, Chief Customer Officer at Gainsight, joins the show to unpack the next evolution of Customer Success in an AI-first world.After 12+ years at Gainsight, from implementation to global pre-sales to CCO,  Brent shares how CS is shifting from seat-based software to outcome-driven operating models. We dive into AI-driven health scores, renewal agents, sentiment analysis, and the looming “retention reckoning” facing AI-native companies. Key Takeaways (Bullet Summary)AI will elevate — not eliminate — the importance of services.Floor-Deployed Engineers (FDEs) signal a return to high-touch value realization.Health scores are getting smarter, but “watermelon accounts” will always exist.Sentiment analysis from transcripts and email may replace traditional NPS.Many AI companies haven't hit their renewal reality yet.Retention pressure is coming — especially for growth-at-all-costs AI startups.Before deploying agents, companies must rebuild foundational lifecycle processes.Think of agents as “50 interns” — would they know what to do?

The median gym owner brings home $61,000 per year, but the owners on Two-Brain's latest leaderboard earn between $189,000 and $357,000 annually. What's the difference?In this episode, Mike Warkentin sits down with top earner Ryan McStockard to find out exactly how he secured his spot on the leaderboard.In 2020, Ryan took zero income in some months just to keep the gym alive. Then, in 2021, he invested in Two-Brain mentorship and rebuilt everything.Now he consistently earns over $16,000 per month from his gym.His biggest wins came from adding high-value services, such as personal training, and focusing on improving the client journey: Personal training makes up 34% of his revenue, and his clients stick around for a whopping 42 months on average. As a Two-Brain mentor, Ryan now helps other gym owners replicate his success.He's also in the Tinker Mastermind, where he's focused on maximizing his income and his lifestyle. His primary goal today is simply “to not miss family dinners.”Interested in becoming a Tinker? Email Joleen Bingham (leader of Tinker North America) or Lisa Palmer (leader of Tinker Europe) to learn more: joleen.bingham@twobrainbusiness.com or lisa.palmer@twobrainbusiness.comLinksGym Owners UnitedBook a Call1:07 - Gym overview & low point5:02 - Revenue breakdown7:24 - Finding Two-Brain20:52 - Additions to Ryan's NOB31:13 - Retention secret

An interview with Alantheus Thompson, Groe SolutionsSo the members benefit from having that layer of accountability if they are working with a trainer. And if not just more broadly, the gyms, being able to know what they're doing and when they are going to get a new piece of equipment that aligns with them, or they're going to implement a new training program instead of getting them bombarded with a marketing campaign that doesn't apply to them, you can get really specific, and you're more likely to get aligned to the people that you care about.Alantheus ThompsonGroe Solutions origin storyAddressing club operator pain pointsValue for club operators, fitness professionals and membersBoosting member retention with adherence, accountability and communityGroe Solutions' ultimate visionUsing verified activity to expand accessibilityTracking adherence and progression dataReturn on investment for fitness programmingEntrepreneurship in the fitness industrySolving the member retention problemSupporting behavior change Increasing accessibility with technologyhttps://www.movetolivemore.com/https://www.movetolivemore.com/bookhttps://www.linkedin.com/company/move-to-live-more@MovetoLiveMore 

Manufacturing companies are struggling with maintaining their workforce. Where does marketing come in to help solve it? Wes Temple and Ray Reader, G76 strategists, talk with the IMC Live crew about hiring and retention.

In this episode of Sparking Success, host Aaron Opalewski discusses effective strategies for hiring and retaining talent in the skilled trades sector. He emphasizes the importance of career path programs and apprenticeship opportunities as key factors in employee retention. By investing in the development of employees and providing clear advancement opportunities, companies can significantly extend the lifecycle of their workforce, leading to greater productivity and profitability.TakeawaysThe best companies have a career path program.Investing time in employee development is crucial.Apprenticeship programs help in retaining talent.Retention can be significantly improved with clear advancement opportunities.Companies can extend employee lifecycle from months to years.Career pathing can lead to a more engaged workforce.Long-term development is beneficial for both employees and employers.Hiring for cultural fit is essential for retention.Reducing turnover saves costs on retraining.Employees should consider long-term growth opportunities when choosing a job.Chapters00:00 Introduction to Skilled Trades Hiring and Retention03:03 Career Path Programs: A Key to Retention05:44 The Importance of Apprenticeship Programs08:19 Long-Term Career Development in Skilled Trades

What if your spa could follow up with lapsed clients, fill your slow Thursdays, onboard new providers, and analyze your booking gaps without you lifting a finger? In this special mashup episode of Spa Marketing Made Easy, Daniela brings together three conversations with Maeve Ferguson, Khairy Varre, and Ajit Nawalkha — experts at the forefront of AI and business automation. Together, they break down exactly how spa CEOs can start using AI agents right now to plug revenue leaks, strengthen client retention, and free up their team for the work that actually requires a human touch. This is not a conversation about replacing your providers or losing the warmth that makes your spa exceptional. It is about removing every unnecessary administrative task from your plate and your team's plate so you can focus on what matters most. What you will learn during this episode: What an AI sales agent is and how to build one without a tech background How re-engagement and upsell agents can increase revenue from your existing client base Why client retention should always come before lead generation when building your first agent How to use AI for staff onboarding, training consistency, and service philosophy documentation What to look for when hiring an AI developer and how to find one affordably How Spa CEOs can lead the vision without needing to learn the tech themselves   Resources Mentioned in Episode 472: Visit Maeve Ferguson's website to learn more.  Visit Khairy Varre's website to learn more.  Visit Ajit Nawalkha's website to learn more.   Tools mentioned:  Zero Bounce Audio Pen Granola Upwork Lovable Cursor Active Campaign Funnel Gorgeous   Want to break past $25K–$35K months without adding more treatment hours? Watch The Systems Shift and learn how 600+ spa owners are scaling into their Spa CEO role (without sacrificing family time or sanity). 

In this episode of Growth Think Tank, I chat with Peter, the CEO of Your Your Money Line, about People First Leadership and its role in enhancing organizational success. We discuss the vital link between employee well-being and performance, highlighting financial health as a key stress reducer. Peter emphasizes the importance of empathy, accountability, and open communication in fostering a supportive team culture, leading to improved collaboration and reduced turnover. Our conversation reveals that prioritizing people is both a moral and strategic necessity for sustainable growth in businesses. Episode Highlights & Time Stamps 4:08 The Importance of Financial Well-being 6:25 Defining People First Leadership 7:47 Building a People First Culture 12:10 Values That Shape Leadership 16:02 Challenges in Implementing Leadership Values 22:22 The Impact on Bottom Line Key Takeaways ➤

#790 What if the easiest way to grow your business was hiding in plain sight — your existing customers? In this episode, host Brien Gearin welcomes back Brian O'Connor, ex-Deloitte consultant, founder of TalentHQ, and three-time MU guest, to dive deep into the power of customer success. Learn how businesses of all sizes — from SaaS companies to local service providers — can drive massive growth by retaining clients, generating referrals, collecting more reviews, and increasing lifetime customer value. Brian also shares how he helps companies hire top-tier talent from Latin America at a fraction of U.S. prices, and why the Customer Success Manager might be the most overlooked (and most profitable) role in your business. Whether you're just starting out or scaling fast, this episode will help you unlock more revenue — without chasing new leads! (Original Air Date - 6/26/25) What we discuss with Brian: + Customer success vs. customer service + Retention, referrals, and renewals + How SaaS pioneered customer success + Reoccurring vs. recurring revenue + Upselling through relationship building + Why reviews drive local business growth + Hiring top talent in Latin America + Small business roles to outsource + Automating follow-up for repeat sales + Customer success for online communities Thank you, Brian! Subscribe to Brian's newsletter at ⁠OutlierGrowth.com⁠. Follow Brian on social media @thebrianfoconnor. Email Brian at brian@talenthq.co. Watch the ⁠⁠⁠⁠⁠⁠video podcast⁠⁠⁠⁠⁠⁠ of this episode! To get access to our FREE Business Training course go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah! If you're passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I'm honored to be part of Ivoclar's development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing. Let's continue to innovate, simplify, and create meaningful change—one smile at a time. Elvis actually made it down to the exhibition halls this year — and hyperDENT from FOLLOW-ME! Technology was everywhere. Booth after booth, people were talking milling strategies, templates, and workflows. It felt like a full-on CAM takeover. Their Milling Roadmap scavenger hunt had attendees bouncing between Axsys, Imagine, D.O.F., and Roland collecting stamps like responsible adults… Responsible adults chasing a bright orange folding electric hyperDENT scooter. That's what we love about the FOLLOW-ME! team — world-class CAM engineers talking microns and validation protocols one minute, then ripping around Lab Day the next. Serious about precision. Not too serious about themselves. Big shoutout for bringing the brains — and the electric horsepower. Come see and talk to Elvis and Barb at all these amazing shows in 2026* Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/ exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026 This week we finally get Jay Collins to stop dodging Elvis long enough to sit down and share one of the wildest journeys in dental lab history. From a family split between union steamfitters and dental technicians in Philadelphia to surviving “The Great Brotherly Lab War,” Jay's story is packed with grit, loyalty, and a whole lot of Irish Catholic chaos. What started with an uncle drafted into dental technology during Vietnam eventually turned into a multi-generation lab legacy—and Jay swearing he'd never get into teeth… only to build a powerhouse anyway. After the 2008 crash wiped out his construction business, Jay bet everything on selling outsourced restorations door-to-door, sleeping in his car, showering at the gym, and cold-calling hundreds of offices a week. What followed was the development of his unapologetically bold, psychologically savvy sales approach—what he calls being “aggressively calm.” From pushing doctors to “no,” to matching their energy toe-to-toe, to walking into offices as “the lab” and walking out with cases in hand, Jay breaks down the mindset shift most lab owners desperately need: sales isn't optional, and it definitely isn't accidental. Now leading multiple lab locations under the brilliantly simple name thedentallab.net, Jay shares hard truths about growth, mergers, firing abusive clients, and why cutting your sales department in tough times is the worst move you can make. If you've ever struggled with prospecting, scaling, or standing your ground with doctors, this episode is packed with practical strategies, hilarious role-playing, and a reminder that confidence—backed by accountability—wins every time. At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next. Plus, the Icortica team is incredibly responsive and feels like a true partner in our success. If you're serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow. Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting. Barb and Elvis will be on site bringing you exclusive interviews, plus don't miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars. Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.Special Guest: Jay Collins.

Do you feel like you are losing your audience the very second a guest interview ends? Is your current podcast style actually building a bridge to your paid offers or is it just a hobby that takes up your time? Are you wondering if the interview format you were told to use is actually the reason your listeners are not buying? Many podcasters fall into the trap of neglecting their own brand authority because they are too busy highlighting everyone else. In this episode, I'm gonna share how you can shift your strategy now to make sure your show serves your business goals instead of just providing a platform for others and that there is a specific balance between solo and guest content that transforms your podcast into a reliable high-converting asset. The secret is found in a podcast structure that prioritizes your own voice through strategic solo shows. By moving toward more solo content, you improve your audience retention because people start showing up specifically for your unique perspective. This shift ensures your show is a key part of your marketing funnel rather than a separate project sitting on the sidelines. This is your guide to reclaiming your platform and establishing true thought leadership in your industry. You will learn how to use podcast networking for growth without losing your status as the primary expert. Transitioning to this model is the fastest way to drive podcast monetization and secure your expert positioning as a leader. If you are ready to stop hiding behind a microphone full of guests and finally step into your authority, this is your next step. Your show needs to be centered on your unique expertise.  It is time to stop being a supporting character in your own brand and start leading the conversation. Let's do this! -Juliana Join Profitable Podcast Blueprint: https://juliana-barbati.thrivecart.com/profitable-podcast-blueprint/   Connect with me: Website: www.julianabarbati.com Instagram: @julianabarbati_

Alabama football is getting faster — and the roster churn isn't slowing down. On today's show, we break down Alabama flipping wide receiver Tyler Henderson from Kennesaw State and what his JUCO production + real in-game experience could mean for the Tide's revamped WR room. We also dig into the NIL retention battle and why Alabama can't afford to become a “feeder system” in the portal era. Plus, we pivot to Alabama basketball after the Tide's win over South Carolina without Charles Bediako, and why Nate Oats is drawing Nick Saban-like comparisons with his relentless standards — even after wins. Topics We Cover Tyler Henderson flip: speed, size, JUCO numbers, and fit at Alabama Alabama's WR room outlook: Ryan Williams, Lotzier Brooks, Cederian Morgan + more Jake Coker grades the WR group (drops, surprises, consistency) Who's gone: Bernard (NFL), Horton (transfer), Cole Adams (transfer), Jaylen Mbakwe (transfer) Portal/NIL reality: how Alabama keeps talent from leaving Combine note: former Bama transfers invited this year (including multiple WRs + Caleb Downs) Alabama hoops: USC win, Oats' intensity, advanced-stats approach, and why this team is dangerous Chapters 00:00 Intro 01:10 Tyler Henderson flip — what Alabama is getting 06:45 WR room: who returns + who must step up 12:30 Coker's WR grade + the drops discussion 18:20 Transfers out + what it means for the depth chart 23:40 NIL retention: Alabama's biggest roster challenge 30:10 Alabama basketball: USC win & Oats' “Saban standard” 36:20 Why this team is dangerous heading forward