Podcasts about Retention

Send us a textHiring isn't the real problem; retention is. And if you're scaling past 7 figures, turnover doesn't just slow you down... it sabotages momentum, culture, and profitability.In this episode, I'm joined by Dr. Paul White, psychologist, bestselling author, and co-creator of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman. For over 20 years, Paul has helped businesses, from startups to household names like Pepsi and Caterpillar, eliminate disengagement, stop recognition fatigue, and build sustainable, high-performing cultures.We unpack 3 proven team appreciation strategies that aren't about birthday parties, bonuses, or gift cards. These are tactical, data-backed ways to increase team loyalty, fix remote culture gaps, and reduce the hidden cost of churn - without adding complexity.If you lead a remote or hybrid team, or you're noticing drops in morale or ownership as you scale, this one's for you.⏱ Chapter BreakdownTimestamp | Chapter Title00:00 | Intro: Dr. Paul White's Work With Teams02:09 | From Psychology to Business: Paul's Origin Story04:34 | What 450,000 Employees Taught Us About Appreciation06:32 | Why Recognition Alone Doesn't Keep Top Talent07:59 | The Flawed Gift Card Culture and HR Fatigue10:09 | The True Cost of Missing Appreciation13:23 | Appreciation as Culture Oil: A Practical Metaphor15:05 | Words of Affirmation: What Works, What Backfires18:35 | Remote Teams: How to Build Loyalty from Afar21:49 | Building Connection Without Wasting Time23:18 | Retention and Profitability: The Unseen Link30:09 | What Paul's Wrestling With: Succession and Scale

Dan Balcauski, Founder & Chief Pricing Offer of Product Tranquility and host of the SaaS Scaling Secrets podcast, shares  that pricing isn't about finding the 'right number.” It's about building a strategic system that determines WHO you charge, HOW you charge them, and how you communicate value. Most companies obsess over customer acquisition while ignoring the two other ways to grow: monetization and retention. Improve your storytelling immediately with my The ABTs of Agile Communications™ quick online course to learn the agile narrative framework that all influential business communication is built on.  Grab your copy of The Narrative Gym for Business, a short guide on crafting ABTs for all of your communications.  Read Brand Bewitchery: How to Wield the Story Cycle System™ to Craft Spellbinding Stories for Your Brand.  #StoryOn! ≈Park

In this episode, I sit down with Drue Chrisman, a former professional athlete turned Pink Zebra Moving franchise owner. Drue owns three territories in the Ohio–Indiana–Kentucky Tri-State area, and he's breaking down everything from start-up costs and profit margins to team culture and marketing strategy.If you're researching franchise opportunities, service businesses, or specifically want to know how to start a moving company franchise, this is the must-watch episode for you.  

I always say, it's not about how many students you can get....It's about how many you can keep.Because when you think about it, every time you lose a student, you lose their term fee, their concert costume, their merchandise purchase, their word-of-mouth potential, andtheir impact on your community vibe.So if we can keep more dancers longer, not only do we grow, but we grow in a way that feels grounded, connected, and joyful.

Feras Khouri joins Will Laurenson to talk retention strategies that drive real results. From scaling a men's jewellery brand to 8 figures to working with top DTC names, Feras shares how to go beyond basic email flows and dig into what actually makes customers come back. They unpack AI's surprising role in ecommerce, clever merchandising tactics like “Stacks” and “Pack of the Week”, and how data—not discounts—should drive retention. If you want to know what 9-figure brands do differently after the first purchase, this episode is essential.

Episode Overview In this episode, John Kitchens, Jay Kinder, and Albie Stasek dive into the shifting dynamics of today's real estate landscape—from team growth and agent migration to California's wildfire devastation and Zillow's evolving influence. With no guest this week, the conversation gets real as the guys dissect the core trends impacting the industry right now. They explore how pain, opportunity, and leadership are reshaping the way agents and teams make decisions. Plus, they tackle a major emerging trend: team mergers and mega team expansion. Is this the next wave or a cultural clash waiting to happen? This is a must-listen for team leaders, broker-owners, and agents looking to future-proof their business in 2025 and beyond. Key Topics Covered The Real State of Agent Movement Why top-producing agents and influential teams are migrating to eXp. What's really motivating these moves: pain, opportunity, or timing? How the last two years of slowdown created a demand for more consistent systems. Team Mergers and the Rise of Mega Teams Why teams are starting to merge—and whether this is smart growth or a culture crisis. Real-life lessons from failed mergers and what leaders need to know before joining forces. The importance of Patrick Lencioni's The Motive and choosing outcome over ego. Zillow Flex and the New Real Estate Game How top operators like Kyle Whissel are dominating markets through Flex. Why Flex is like the new REO playbook: low-margin leads, high-lifetime value. What most teams miss when they chase short-term profits over long-term positioning. The California Wildfire Crisis A firsthand breakdown of how fires are reshaping real estate on the West Coast. Long-term implications for inventory, insurance, and population migration. Why rents and premiums are about to spike—and who might be heading to Texas or Florida. Leadership Voids and the Agent Exodus Why agents are leaving legacy brands and mom-and-pop brokerages in droves. The silent killer: lack of leadership, vision, and meaningful direction. How today's best leaders are creating followership by removing ego and casting vision. Motivation, Vision & What Really Drives Production The truth about why agents plateau: financial comfort and a weak “why.” What Elon Musk's obsession teaches us about drive, discipline, and mission. Why the pack moves at the pace of the leader—and how to lead by example. Resources Mentioned The Motive by Patrick Lencioni – Must-read before attempting a team merger Elon Musk Biography – Referenced for insights on obsession and vision Zillow Flex Model – Discussed as the modern equivalent of REO strategy Verne Harnish's Top Book Lists – Recommends reading Elon multiple times CHSA/CHBA Systems – Mentioned as essential frameworks for consistent deals HoneyBadgerNation.com – Access to leadership tools, agent training, and systems EXP Nasdaq Event – Company news update (happening July 21st) Final Takeaway Leadership matters now more than ever. Whether you're merging a team, leading through market uncertainty, or just trying to find your edge—clarity, culture, and consistency will define your success. If you're ready to lead at a higher level, create a scalable business, and stop grinding without a strategy, now's the time to plug into proven systems and surround yourself with leaders who've been there.   “When the gate of the mind is open, the better way is clear.” – Jay Kinder Connect with Us: Instagram: @johnkitchenscoach LinkedIn: @johnkitchenscoach Facebook: @johnkitchenscoach   If you enjoyed this episode, be sure to subscribe and leave a review. Stay tuned for more insights and strategies from the top minds. See you next time!

You have thousands of prospects coming to your website daily, yet 80% of them don't even sign up for your newsletter. What can you do to turn this around?My guest, Dan Novaes, the founder and CEO of Mode Mobile, is here to tell you how in this quick chat. His advice will make your prospects give away their emails as soon as they click on your website.Meet Dan NovaesDan Novaes is the CEO of Mode Mobile and creator of the EarnPhone. Mode Mobile is revolutionizing the mobile industry with its “Earn As You Go” software, enabling millions of users to turn daily smartphone habits into passive income.Under Dan's leadership, Mode Mobile achieved 32,481% revenue growth (2019–2022), earned the #1 spot in software on Deloitte's2023 Technology Fast 500 List, and pioneered a fundraising model leveraging 30,000+ everyday investors. Now, they're on a mission to reach1 million shareholders while tackling a $1 trillion market opportunity.Turning Around Investor Page TroublesEven though his company's landing page was doing well, he saw that his investor page was struggling to retain prospects. Dan provides the steps he and his team took to make the changes.Knowing that he doesn't really know what's going on in a prospect's world when they're looking at the page, he decided it would be best to send reminders to entice their return. He also found that offering an incentive for returning entices prospects even more.Dan achieved a 600% return by applying this method to his marketing efforts. He spent $ 15,000 to start the efforts, and in a short period, he ended up with a $ 750,000 return.The Most Important ComponentsWhile conducting the marketing research, he discovered that certain components were most effective in achieving his goals.One was targeting the older demographics aged 55 and above. He found that boomers were more receptive than the younger generation. He also found that it is important to put a name to the face within the email. The last component Dan shares is how truly important copywriting is, even in this AI-driven world we live in today. “People don't invest enough in copywriting. The message has to hit just right. You don't want to just have AI write generate copy.” - Dan Novaes. ResourcesWant to learn more about Dan? Visit Invest.ModeMobile.com Consider using these resources for your marketing efforts: Retention and Beehiiv. If you like more guidance with improving your sales skills, join my Sales Mastermind Class. Thinking about starting a podcast yourself? Learn more about Blue Mango Studios. Sponsorship OffersThis episode is brought to you in part by Hubspot.With HubSpot sales hubs, your data tools and teams join a single platform to close deals and turn prospects into pipelines. Try it for yourself at hubspot.com/sales.2. This episode is brought to you in part by LinkedIn.Are you tired of prospective clients not responding to your emails? Sign up for a free 60-day trial of LinkedIn Sales Navigator at

OpenAI adjusts compensation amid Meta poaches, Apple reportedly working on seven new wearable devices, Canada Canada withdraws its proposed digital services tax on U.S. tech firms. MP3 Please SUBSCRIBE HERE for free or get DTNS Live ad-free. A special thanks to all our supporters–without you, none of this would be possible. If you enjoy whatContinue reading "Watching Videos at 2x-plus Speeds May Inhibit Memory Retention – DTH"

What if the secret to keeping your team isn't really about retention at all? In this episode, Dennis and Lisa reveal why focusing on loyalty and appreciation is the real key to reducing turnover. You'll hear how small, simple fixes can create a workplace people never want to leave. Ready to put these ideas into action? Start the Results-Focused Team Challenge today at the link below.The Leadership Development Group is a consulting firm led by Dennis and Lisa McIntee that exists to help you create a better work culture through drama free strategies, leadership coaching, and training. Since 2005, they have helped over 2,000 companies become drama free and significantly increase their productivity as a result. Discover the freedom of a better work culture today at leadershipdevgroup.com.Resources Mentioned in the Episode: FREE Results-Focused Team ChallengeKeynotes and Workshops

In this episode, Amir sits down with Jay Vijayan, Founder and CEO of Tekion, to explore how digital transformation and AI are modernizing the automotive retail industry. They dive deep into the complexities of dealership systems, the supply chain ripple effects of tariffs, and the evolving consumer experience. Jay explains why legacy systems can't meet today's expectations and how Tekion is building a unified platform that supports everything from purchase to after-sales. They also unpack why delivering a personalized, seamless customer journey may be the key to loyalty in an industry long seen as purely transactional.

As a hairstylist, how are your clients experiencing you and your creativity while IN your chair? As a salon owner, how is your team feeling? In this episode, I share with you the whats and hows your clients should be feeling to keep them coming back again and again for the long term not just for one or two visits. We're talking Retention in Action. WANT MORE KRYSTINE?For 1:1 Coaching, Freebies & More, TAP HERE: bit.ly/3S5R2loLOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros.

Join us on the podcast as Jeya Thiruchelvam, Internal Communications and Engagement Lead at Brightmine, shares powerful insights on how organisations can truly harness the full potential of their people. Discover how employees can grow, thrive, and elevate their careers · all without changing employers. It's a conversation about talent, transformation, and the future of work you won't want to miss. Download the transcript Related Brightmine resources Managing retention: Creating a retention strategy Leadership development: A driver of business success Four steps HR can take to help businesses and employees embrace the new "squiggly" careers era Podcast: Rethinking recruitment and reskilling  

Everything's bigger in Texas—including the opportunities in Sterile Processing recruiting! In this week's episode of Everything is Cleaner in Texas, hosts Hank Balch and Dusty Glass sit down with Shevelle Speed to talk career ladders, leadership, and what it takes to build (and keep!) a strong team in one of the country's largest healthcare hubs. From an unforgettable personal journey to system-wide recruiting strategies that actually work, Shevelle shares what's possible when leaders lead with heart and vision. If you're looking for tips on growing a strong, high-performing SPD team, this conversation brings the Texas-sized insight every leader needs. A special thanks to our sponsor, STERIS, for making this series possible! Their commitment to education and excellence in the Sterile Processing industry has been instrumental in bringing this series to life. Make sure to follow us on LinkedIn and Facebook so you never miss a new episode! After finishing this interview, earn your 1 CE credit immediately by passing the short quiz linked below each week. Visit our CE Credit Hub at https://www.beyondcleanmedia.com/ce-credit-hub to access this quiz and over 350 other free CE credits.  #BeyondClean #STERIS #EverythingIsCleanerInTexas #SterileProcessing

Most restaurant operators treat tips like a liability—or worse, an afterthought. But Kirk Grogan sees them for what they really are: one of the most powerful tools in your business. As co-founder of TipHaus, Kirk has helped thousands of restaurants transform tip management from a source of stress and legal risk into a lever for culture, retention, and operational clarity. In this episode, we break down why tip strategy is leadership strategy, how transparency builds trust and performance, and what happens when your team feels seen, paid, and empowered. If you think tip management is just about math, this conversation will blow your mind. To learn more about how TipHaus is transforming tip management into a tool for growth, visit https://www.tiphaus.com. ____________________________________________________________Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.We have a lot more content coming your way! Be sure to check out our other content:Yelp for Restaurants PodcastsRestaurant expert videos & webinars

Work's changing fast—hybrid setups, flexible perks, and even pets making boardroom appearances

#472 What if the easiest way to grow your business was hiding in plain sight — your existing customers? In this episode, host Brien Gearin welcomes back Brian O'Connor, ex-Deloitte consultant, founder of TalentHQ, and three-time MU guest, to dive deep into the power of customer success. Learn how businesses of all sizes — from SaaS companies to local service providers — can drive massive growth by retaining clients, generating referrals, collecting more reviews, and increasing lifetime customer value. Brian also shares how he helps companies hire top-tier talent from Latin America at a fraction of U.S. prices, and why the Customer Success Manager might be the most overlooked (and most profitable) role in your business. Whether you're just starting out or scaling fast, this episode will help you unlock more revenue — without chasing new leads! What we discuss with Brian: + Customer success vs. customer service + Retention, referrals, and renewals + How SaaS pioneered customer success + Reoccurring vs. recurring revenue + Upselling through relationship building + Why reviews drive local business growth + Hiring top talent in Latin America + Small business roles to outsource + Automating follow-up for repeat sales + Customer success for online communities Thank you, Brian! Subscribe to Brian's newsletter at OutlierGrowth.com. Follow Brian on social media @thebrianfoconnor. Email Brian at brian@talenthq.co. Watch the ⁠⁠⁠⁠⁠video podcast⁠⁠⁠⁠⁠ of this episode! To get access to our FREE Business Training course go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. And follow us on: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Tik Tok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. EXCLUSIVE NordVPN Deal ➼ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://nordvpn.com/millionaire⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Try it risk-free now with a 30-day money-back guarantee! Want to hear from more incredible entrepreneurs? Check out all of our interviews ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, I sat down with the brilliant (and brilliantly humble) Jim Lee—President of Crunch Labs—to talk about what it really takes to build a brand that doesn't just go viral, but sticks.We cover creator-led growth, product design that drives retention, the future of STEM education, and why customer experience starts way before someone hits “buy.”Plus, Jim shares how Crunch Labs turns YouTube magic into meaningful learning for kids (think: flywheels, diplomas, and a robot that teaches you to code), what it's like working with Mark Rober, and why they're building a free science curriculum that could change classrooms across the country.If you're building a subscription brand, running CX, or just trying to connect your content to your customer—this episode is full of takeaways you can actually run with.

In this episode, Vercel CEO Guillermo Rauch goes deep on how V0, their text-to-app platform, has already generated over 100 million applications and doubled Vercel's user base in under a year.Guillermo reveals how a tiny SWAT team inside Vercel built V0 from scratch, why “vibe coding” is making software creation accessible to everyone (not just engineers), and how the AI Cloud is automating DevOps, making cloud infrastructure self-healing, and letting companies expose their data to AI agents in just five lines of code.You'll hear why “every company will have to rethink itself as a token factory,” how Vercel's Next.js went from a conference joke to powering Walmart, Nike, and Midjourney, and why the next billion app creators might not write a single line of code. Guillermo breaks down the difference between vibe coding and agentic engineering, shares wild stories of users building apps from napkin sketches, and explains how Vercel is infusing “taste” and best practices directly into their AI models.We also dig into the business side: how Vercel's AI-powered products are driving explosive growth, why retention and margins are strong, and how the company is adapting to a new wave of non-technical users. Plus: the future of MCP servers, the security challenges of agent-to-agent communication, and why prompting and AI literacy are now must-have skills.VercelWebsite - https://vercel.comX/Twitter - https://x.com/vercelGuillermo RauchLinkedIn - https://www.linkedin.com/in/rauchgX/Twitter - https://x.com/rauchgFIRSTMARKWebsite - https://firstmark.comX/Twitter - https://twitter.com/FirstMarkCapMatt Turck (Managing Director)LinkedIn - https://www.linkedin.com/in/turck/X/Twitter - https://twitter.com/mattturck(00:00) Intro (02:08) What Is V0 and Why Did It Take Off So Fast? (04:10) How Did a Tiny Team Build V0 So Quickly? (07:51) V0 vs Other AI Coding Tools (10:35) What is Vibe Coding? (17:05) Is V0 Just Frontend? Moving Toward Full Stack and Integrations (19:40) What Skills Make a Great Vibe Coder? (23:35) Vibe Coding as the GUI for AI: The Future of Interfaces (29:46) Developer Love = Agent Love (33:41) Having Taste as Developer (39:10) MCP Servers: The New Protocol for AI-to-AI Communication (43:11) Security, Observability, and the Risks of Agentic Web (45:25) Are Enterprises Ready for the Agentic Future? (49:42) Closing the Feedback Loop: Customer Service and Product Evolution (56:06) The Vercel AI Cloud: From Pixels to Tokens (01:10:14) How Vercel Adapts to the ICP Change? (01:13:47) Retention, Margins, and the Business of AI Products (01:16:51) The Secret Behind Vercel Last Year Growth (01:24:15) The Importance of Online Presence (01:30:49) Everything, Everywhere, All at Once: Being CEO 101 (01:34:59) Guillermo's Advice to Younger Self

In this episode of Decoding Membership, host Michael Skiados, MBA, CAE, CEO of the National Association of Professional Insurance Agents, leads a conversation on what really drives membership retention after renewal. Alongside expert panelists Nathan Chamberlain, CAE, Heather Harris, Ph.D., and Brittany Lancor, the discussion focuses on post-renewal engagement, behavioral signals, and how associations can use data, psychology, and smart design to keep members connected.Topics include behavioral segmentation, onboarding after renewal, recognizing early signs of disengagement, and using both high-touch and low-touch strategies effectively. This episode offers associations a fresh, actionable perspective on how to move beyond transactional renewals and build deeper member loyalty.

In this episode, we're joined by Jennifer Peters, Head of Customer Success at Vesper, the commodity data platform working to bring transparency to the global commodity marketplace. Vesper provides market data, benchmarks, and forecasting to allow you to make confident decisions in volatile food markets. We spoke with Jennifer about what it really means to design and implement an effective customer journey, and why managing a customer portfolio doesn't automatically mean you're managing that journey well. Here are some of the key questions we address: What's the difference between managing customer portfolios and managing the full customer journey? Where does the customer journey actually begin, and why is that moment so often misunderstood? How do you make your onboarding flow keep pace with a fast-evolving product? Why is launching a new feature once never enough? What kind of adoption and usage metrics should CS teams monitor to prevent churn? How do you operationalize customer success playbooks so they trigger action, not just insight? What's the role of CS in ensuring goals set during the sales cycle don't disappear after onboarding? How do you keep stakeholders across sales, marketing, and product aligned on the journey you're all supporting? Tune in to hear how Jennifer and her team are building a proactive customer success engine at Vesper - and what any SaaS org can learn about keeping customers engaged, growing, and renewing long after the contract is signed.

Welcome to our new Thinking Business podcast series, where we explore the latest challenges, opportunities and trends affecting businesses today. We'll be speaking to a range of industry leaders and experts who will share their insight to help you navigate an ever-changing landscape.In our first episode, Danielle Ingham, Partner in our Employment and Pensions team, speaks to Anthony Webster, Board Director at Career Legal and DVF Recruitment, about the importance of EDI in recruitment and retention.Anthony shares his thoughts on why EDI remains vital for attracting and retaining talent, how the changing political landscape may impact EDI initiatives, the role of leaders and mentors in driving progress, and future trends in the EDI space.

Welcome to a powerful new episode of the FinTech Hunting podcast, hosted by Michael Hammond. In this insightful conversation, we're joined by Nick Rutherford, mortgage tech expert and VP of Sales & Product at Milo—a cutting-edge customer retention platform for mortgage professionals.This episode was recorded following the NJMBA Conference in New Jersey, where industry leaders gathered to discuss the future of mortgage lending and technology.In this episode, we cover:• The importance of up-funnel engagement to boost client retention• How white-labeled home value reports drive monthly interaction• Why “point of thought” is the new battleground for lenders• Smart CRM integrations that deliver loan officer alerts in real-time• AI's fast-moving impact on mortgage marketing and borrower behavior• How personalized data, not generic drip content, drives conversionsWhether you're in New York, New Jersey, California, or serving clients across the country, this conversation delivers must-know strategies for loan officers, lenders, and fintech innovators.

Send us a textIs your pay strategy quietly driving talent out the door? In this no-fluff episode, Josh Matthews sits down with compensation expert Scott Trumpolt to break down pay transparency laws, broken bonus systems, and how to finally build comp plans that retain and motivate. If you're hiring, leading, or scaling, this one's a game-changer.

Send us a textMost fitness studio owners face a costly problem they don't see coming until it's too late: a disconnect between their personal values and studio culture. This fundamental misalignment leads to frustration, team turnover costing upwards of $39,000 annually, and member attrition that hampers growth. In this foundational episode, Zach Coleman shares his journey from overlooking culture to making it central to his business strategy. He reveals how his initial focus on delegation without clear values created a revolving door of team members and the resentment he felt toward employees whose behaviors didn't match his expectations. This turning point led him to intentionally build core values from his personal beliefs and invest in team development—transformations that shifted his entire business trajectory.For new studio owners, Zach offers practical guidance on identifying personal values and translating them into business principles. For established studios managing multiple locations, he provides a systematic approach to observing team behaviors and extracting values already embedded in your organization. The episode outlines a powerful framework for aligning hiring practices and marketing strategies with these core values, creating consistency across every touchpoint of your studio experience.Most valuably, Zach demonstrates how values serve as both a retention tool and marketing advantage. By clearly defining what behaviors align with your studio's identity, you naturally attract team members and clients who resonate with your approach. This fundamental alignment eliminates the friction that drives costly turnover and creates the authentic community connection that fuels sustainable growth.Ready to transform your studio culture? Subscribe to Fit to Grit for more insights on building a fitness business that reflects your values and attracts your ideal community.Support the showSubscribe to our Newsletter: https://creatitive.com/fit-to-grit-cast/

Send us a textWelcome back to The Daily Drop—where Jared rants, roasts, and breaks down the news like only the Ones Ready crew can. Today's main event? Iran punches back with a missile strike on Al-Udeid, but 13 of 14 missiles get slapped out of the sky. Trump drops an F-bomb on the lawn. Space and Cyber Command flex behind the scenes. And everyone's favorite stealth bat—the B-2—continues to steal headlines.Meanwhile, the Air Force wants airmen to run two miles... twice a year. Cue the Facebook tears and diaper rash in the NCO groups. Jared lets the fatties have it with a no-holds-barred takedown that would make your Chief blush. Also: the F-15EX has supply chain issues (again), Tech Sergeant promotions spike, and drones in Ukraine are now hiding in IKEA houses.It's blunt. It's brutal. It's your morning slap of reality—Ones Ready style.

Have you ever thought everything was going just fine in your practice… only to realize (a little too late) that your patients were quietly confused, overwhelmed, or even frustrated? Yikes.

Today we sit down with Kate Perkovic, 7-figure founder, CEO of KLMP Consulting, and a force behind empowering women into high-power earners. From her early days as a server to leading a thriving consulting business, Kate walks us through the mindset shifts, routines, and retention-first strategies that redefined her path to success.In this episode, she unpacks the frameworks that helped her scale, the role of productivity in sustaining momentum, and the power of masterminds in fast-tracking growth. We also explore how she balances masculine drive with feminine intuition to lead with clarity, and why overcoming resistance is often the first step to building something lasting.This is a conversation about more than business, it's about becoming. Whether you're navigating entrepreneurship, refining your routine, or focused on scaling sustainably, there's something here to shift the way you move.TakeawaysMindset and identity are key factors in business success.Retention of clients is more important than acquiring new ones.Balancing masculine and feminine principles is essential for business growth.A structured framework is necessary for scaling to seven figures.Creating intentional moments for rest is important for sustainability.Teaching others is a key to scalability in business.

In this powerful and thought-provoking episode, we sit down with three powerhouse women in cybersecurity—Emma, Aparna, and Sumi—who bring distinctly different journeys from pharmacy, law, technical sales, and engineering into one common mission: reshaping the cybersecurity industry from within. Together, they dive deep into what makes cybersecurity exciting, how resilience and authenticity fuel success, and why community—not conformity—is key to lasting impact.With candid conversations about navigating gender bias, building real allyship, and mentoring the next generation of women in tech, this episode pulls back the curtain on what it really takes to thrive in a male-dominated space. From managing cross-functional teams to balancing business needs with technical demands, these leaders share practical advice, hard-won lessons, and a powerful vision for a more inclusive, empowered future in cyber.Other topics we talked about:What drew each guest to cybersecurity from nontraditional backgrounds The role of mentorship and sponsorship in career growth Confronting misconceptions and biases in the workplace Why visibility and feedback are crucial for career advancement Balancing empathy and authority in leadership Retention strategies for women in tech The power of storytelling in inspiring the next generation How to build trust across business and security teams Whether you're deep in the industry or just cyber-curious, you'll leave inspired to challenge the status quo—and uplift others along the way.Stay Connected with our host, Raghu on LinkedInFor more information about Illumio, check out our website at illumio.com 

In this episode, Matt shares the single easiest—and most overlooked—technique any manager can use to start building trust and psychological safety within their team: icebreakers. Drawing on his leadership experience in the US Air Force and as the former head of training and development at SpaceX, Matt explains why personal connections are the driving force behind team engagement, retention, and high performance.Matt breaks down the science behind small talk and “phatic language,” showing how even just five minutes of intentional, non-work conversation at the start of a meeting can bond teams, reduce friction, and foster trust. He offers practical tips for getting started, handling concerns around introversion and cultural differences, and structuring these moments to keep meetings productive. Whether you're leading a newly formed team or looking to improve an established group dynamic, this episode gives you straightforward steps to boost morale and productivity—starting at your very next meeting.

Send us a textWhat happens when a successful gym reaches a breaking point? In this revealing conversation, former CrossFit gym owner Tyler Sullivan shares his 13-year entrepreneurial journey from startup struggles through exponential growth to a successful business exit.Tyler takes us back to 2013 when his Milwaukee-based gym was thriving financially but operationally overwhelming. Facing burnout and considering closure, he instead made a pivotal decision to hire his first employee—someone who could handle everything he didn't want to do but needed to be done. This single choice transformed his business and personal life, creating space for strategic thinking and family time.The conversation explores how systematizing a fitness business creates freedom rather than constraint. With his brother's help, Tyler implemented principles from the book "Traction," developing operational structures that allowed the gym to scale. We hear candidly about the marketing challenges faced by most studio owners, with Tyler revealing how establishing solid sales processes before scaling advertising prevented wasted spending and staff frustration.Most powerfully, Tyler discusses his decision to sell the business in 2023. After rebuilding post-pandemic, he confronted the reality that his passion had diminished: "I started to not like things more than I liked things, and it's not fair to the customer or employees to continue if I'm not going to enjoy it." His successful exit to his head coach demonstrates how building strong systems creates both business value and personal freedom.Are you trapped in the daily operations of your studio? Or considering whether to expand or exit? Tyler's journey offers invaluable insights for fitness entrepreneurs at every stage. Connect with him on Instagram @BCF_Tyler or email tyler@badgercrossfit.com for more wisdom from someone who's navigated the full entrepreneurial cycle.Support the showSubscribe to our Newsletter: https://creatitive.com/fit-to-grit-cast/

James Graham, Wade Graham, David Riccio & Adam Peacock are in to review a massive weekend of footy! We talk the Sharks slide down the ladder, the Panthers premiership credentials, the Chooks rapid rebuild & talk Tigers retention!See omnystudio.com/listener for privacy information.

Welcome to EO Radio Show – Your Nonprofit Legal Resource. I'm Cynthia Rowland, and this is episode 127 of EO Radio Show. Episode 127 is a "refresh" of our episode 13, first released on August 29th, 2022, which covered record retention policies, document destruction schedules, and why they matter. Many nonprofits today have heightened concerns about legal actions, investigations by the IRS or congressional committees, as well as lawsuits, and are proactively reviewing their document management systems and policies. Regardless of these current concerns, many nonprofit leaders are or should be aware that the IRS Form 990, which is the information return for nonprofit organizations, specifically asks the filing organization if it has a document retention policy. While there is no penalty imposed by the Internal Revenue Code for not having a document retention policy, not only is it good form to be able to indicate "Yes" on Form 990, but also having a formal written retention policy is a best practice. In the original 2022 episode, my former partner, Aviva Gilbert, joined me to provide a real-world perspective on how a document retention policy plays out in practice when a nonprofit faces an investigation or is subject to a document request involving other outside parties. Her comments are as helpful today as they were in 2022. Show Notes: Cynthia Rowland, Podcast Host, Partner, Farella Braun + Martel Aviva Gilbert LinkedIn Bio Farella Nonprofit Educations Series Webinar: Investigations, Audits, Subpoenas, Oh My! IRS Form 990 Farella YouTube podcast channel If you have suggestions for topics you would like us to discuss, please email us at eoradioshow@fbm.com. Additional episodes can be found at EORadioShowByFarella.com. DISCLAIMER: This podcast is for general informational purposes only. It is not intended to be, nor should it be interpreted as, legal advice or opinion.

James Graham, Wade Graham, David Riccio & Adam Peacock are in to review a massive weekend of footy! We talk the Sharks slide down the ladder, the Panthers premiership credentials, the Chooks rapid rebuild & talk Tigers retention!See omnystudio.com/listener for privacy information.

In this episode, we sit down with Chris Craig, a leading Fixed Operations content writer from RockED, to explore the vital role of storytelling, training, and educational content in today's dealership service departments. With a background rooted in the service lane and a passion for creating impactful learning experiences, Chris shares how well-crafted content can drive performance, boost retention, and elevate dealership culture.

If your studio is struggling with retention, reviews, referrals, or upgrades, this episode flips the script.  Inspired by an unforgettable act of hospitality, Loud Rumor CEO, Mike Arce, dives into how studios can create standout member experiences that drive lasting loyalty. You'll hear how one F45 owner built a 700+ five-star review reputation and how Loud Rumor members are using similar strategies to reduce attrition to 2–3%.  From real-world examples to practical ways to reintroduce meaningful touchpoints, this episode is a masterclass in making your studio unforgettable. This is what marketing looks like when it's rooted in care, not clicks. More From Loud Rumor Website: https://www.loudrumor.com/ Instagram: https://www.instagram.com/loudrumor LinkedIn: http://www.linkedin.com/company/loud-rumor Facebook: https://www.facebook.com/boom.loudrumor

Dan Pollock, Vice President of Corporate Development/M&A at SAM Companies Dan shares how he built SAM Companies' M&A function from the ground up—executing over 30 deals and transforming M&A into a strategic growth engine. Backed by Peak Rock Capital, SAM Companies focuses on acquiring founder-led geospatial and infrastructure services businesses. Dan dives deep into how he balances disciplined diligence with relationship-first sourcing, how his team integrates small companies into a larger framework, and why culture and seller alignment matter as much as price. Whether you're building out corp dev from scratch or refining your playbook, this conversation offers tactical insight into how to scale M&A the right way. Things you will learn: How to build an in-house M&A engine with a lean corp dev team How to source proprietary deals through trust and local relationships How to structure earnouts and retention payments to align incentives ________________________ Sponsored by DealRoom—where M&A chaos meets its match. Still stuck in spreadsheet hell? DealRoom helps corporate development teams take control—streamlining diligence, syncing integration, and eliminating the back-and-forth.

Today on the show we have Ramli John, founder of Delight Path and author of Product-Led Onboarding and the upcoming book Eureka.In this episode, Ramli shares why activation and onboarding are some of the most overlooked yet impactful levers for reducing churn, and how early-stage friction, especially emotional and social, can silently kill growth.We dive deep into what he calls the “Hierarchy of B2B Friction,” how companies can identify moments of delight and confusion, and why taking a cross-functional approach to onboarding is crucial as you scale.We wrap up by discussing how top companies like Miro and Figma empower users to look good to their teammates, and why making your champion the hero is the ultimate onboarding win.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on andrew@churn.fm. Don't forget to follow us on Twitter.Mentioned resources: Delight PathProduct-Led OnboardingEurekaProductLedAppcuesMuralMiroFigmaAmplitudePendoChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

In this episode, Alex Immerman, partner at Andreessen Horowitz, joins CJ to discuss the CFO role and how it's changing in the era of AI. He explains what the components of a company's AI agenda the CFO should own, how and where it should be leveraged in an organization, and why, if you're preparing to go public, AI needs to be mentioned in your S-1. He breaks down how the financial landscape differs greatly between AI-native SaaS companies and traditional B2B SaaS companies in terms of retention curves and gross margins, and how this relates to the ever-important LTV to CAC metric. As someone who has worked with prominent CFOs and interviewed many for a16z's portfolio companies, Alex also describes the qualities of a great CFO, and shares his favorite interview question, before discussing CFOs, CEO, and board dynamics.—LINKS:Alex Immerman on X (@aleximm): https://x.com/aleximmAlex Immerman on a16z: https://a16z.com/author/alex-immermanAlex Immerman on LinkedIn: https://www.linkedin.com/in/immermanAndreessen Horowitz: https://a16z.comCJ on X (@cjgustafson222): https://x.com/cjgustafson222Mostly metrics: http://mostlymetrics.comRELATED EPISODES:So You're Looking for a “Strategic” CFO? Bloomerang's Steve Isom on What That Really Means: —TIMESTAMPS:(00:00) Preview and Intro(02:19) Sponsor – Navan | NetSuite | Planful(05:52) What Separates Good CFOs From Great Ones(11:56) Questions Alex Asks When Interviewing CFOs for Portfolio Companies(15:17) How CFOs Should Engage With Investors During the Hiring Process(17:22) Sponsor – Tabs | Rippling Spend | Pulley(22:22) What a Great CFO-Investor Relationship Looks Like(24:46) The CFO-CEO-Board Dynamic(28:27) How the Role of a CFO Is Changing in the Era of AI(31:41) AI-Native Company Versus Incumbent for Finance Category Leader(33:49) Components of a Company's AI Agenda That the CFO Should Own(38:39) Why the LTV to CAC Metric Is So Important to Investors(41:13) LTV to CAC by Sector(42:41) The Importance of Gross Margin Adjusting Your CAC Payback(43:21 Retention and Churn Patterns in AI-Native Companies(45:23) Gross Margin in AI-Native Companies Versus Traditional B2B SaaS(50:11) What It Takes To Be a Public Company-Ready CFO Today(53:58) How IPO Expectations for the CFO Have Shifted in the Past Few Years(55:05) Wrap—SPONSORS:Navan is the all-in-one travel and expense solution that helps finance teams streamline reconciliation, enforce policies automatically, and gain real-time visibility. It connects to your existing cards and makes closing the books faster and smarter. Visit navan.com/Runthenumbers for your demo.NetSuite is an AI-powered business management suite, encompassing ERP/Financials, CRM, and ecommerce for more than 41,000 customers. If you're looking for an ERP, head to https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.Planful's financial planning software can transform your FP&A function. Built for speed, accuracy, and confidence, you'll be planning your way to success and have time left over to actually put it to work. Find out more at www.planful.com/metrics.Tabs is a platform that brings all of your revenue-facing data and workflows - billing, AR, payments, rev rec, and reporting - onto a single system so you can automate and be more flexible. Find out more at: tabs.inc/metrics.Rippling Spend is a spend management software that gives you complete visibility and automated policy controls across every type of spend, saving you time and money. Get a demo to see how much time your org would save at rippling.com/metrics.Pulley is the cap table management platform built for CFOs and finance leaders who need reliable, audit-ready data and intuitive workflows, without the hidden fees or unreliable support. Switch in as little as 5 days and get 25% off your first year: pulley.com/mostlymetrics.#AINativeSaaS #a16z #CFO #LTVtoCAC #AIinSaaS Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

This week, I sat down with two of the sharpest minds in the retention and CX space to talk about what really drives long-term loyalty—especially in the skincare and wellness world.We get into subscriptions, lifecycle marketing, cancelation logic, and why the prettiest packaging in the world won't save you from bad UX. AJ shares how U Beauty builds obsession-worthy routines (with zero fluff) and Nikki breaks down why your “other” cancel reason is a goldmine of insight.If you're building a brand with high repeat potential, scaling retention ops, or just tired of running in circles with your post-purchase strategy—this one's a must-listen.

On today's episode, Jen connects with Charlie DiCarne and Beth Beccone of Peak Travel to discuss the benefits, challenges, and funny stories of student trips. All three share their own experiences of organizing student travel and the impact it has made on their groups. Whether it's an overnight trip or a two-week summer sojourn, student travel is always a rewarding experience. You can learn more about Peak here: https://peakgrouptravel.com/

In This Episode If you're tired of the revolving door in your hiring process, this episode will change the way you think about employee retention. In this Systems Simplified interview, Adi Klevit speaks with Ryan Englin, who shares how his Core Fit Hiring System is transforming hiring and retention for trades businesses. Ryan breaks down how most companies don't have a hiring problem—they have a keeping problem. He outlines the full employee lifecycle, explaining how attraction, onboarding, and engagement all need to be systematized. From his CHOICE framework to creative marketing tactics for recruitment, Ryan walks through exactly how to become the employer of choice. Listeners will come away with practical insights on how to systemize hiring from start to finish. Whether you're in construction, manufacturing, or any people-driven industry, this conversation reveals how a process-driven approach to hiring boosts loyalty, performance, and long-term success.  

Just because a policy renewed doesn't mean your client is loyal. Shane and Tonya discuss the surprising difference between renewals and retention, explore why insurance agents often confuse the two, and why that mindset is costing them long-term business. You'll hear practical ideas for building stickiness, touchpoints that matter, and how communication style can make or break your retention strategy.  IA Forward to can help you take your agency from good to great. Learn more at iaforward.com, and follow IA Forward on LinkedIn, Facebook, and Instagram.

Click the link below to book a quick 10–15 minute chat with me. No sales, no pressure—just ideas and clarity on how to engage your community and grow revenue.

Mariah Parsons hosts Jen Brodwick, co-founder of Brixy, a sustainable personal care brand. Jen discusses Brixy's transition from B2B to D2C, leveraging retail and events for customer acquisition. They focus on Instagram for retailer engagement and plan to explore TikTok for D2C growth. Brixy's new magnesium-enriched deodorant is expected to be a top seller. Retention strategies include better segmentation, exclusive bundles, and founder content on TikTok. They also plan to leverage UGC and influencer marketing. Jen emphasizes the importance of intentional customer experience and data-driven decisions, supported by a strong network of advisors and founder groups.Episode Timestamps:Transition from B2B to B2C Marketing 4:25Jen discusses the ease of translating B2B skills to B2C in the health and natural retail world.She highlights the learning curve of D2C marketing but feels confident due to her tech background.Jen emphasizes the importance of user-friendly tools like Shopify, Smile.io, and Shogun in managing and building their website.She mentions the ever-evolving nature of marketing tools and the need to stay updated with new apps and features.Product Launch and Market Strategy 8:44Jen provides details about Brixy's product line, including shampoo, conditioner, and body wash bars, and their successful launch at Expo West.She introduces their new magnesium-enriched deodorant, expected to be a top seller due to its familiar application and benefits.Jen explains the educational aspect of promoting shampoo bars and the ease of using deodorant compared to shampoo.She shares her personal experience with shampoo bars and the efficacy of the category overall.Customer Acquisition and Event Strategy 10:51Jen outlines Brixy's approach to customer acquisition, focusing on retail and in-person events like Expo West and table tops at distributors.She mentions their use of Instagram for retailer engagement and their plans to explore TikTok for D2C growth.Jen discusses the importance of being visible on social media channels where their target audience is active.She highlights the success of their consumer events in local communities and the potential of events like Magic for boutique buyers.Retention Strategies and Segmentation 23:14Jen explains Brixy's basic retention strategies, including email and SMS remarketing through Klaviyo.She emphasizes the need for better segmentation of customer lists to improve retention efforts.Jen mentions plans to offer exclusive bundles and founder content on TikTok to build community and brand loyalty.She discusses the importance of providing value at every step of the customer journey, from initial engagement to post-purchase communication.Leveraging UGC and Influencer Marketing 25:48Jen shares Brixy's experience with using an agency for sourcing UGC and the challenges faced.She highlights the benefits of working with creators who are genuinely interested in the brand and not just looking for payment.Jen plans to leverage TikTok's affiliate back end to find and manage creators directly, aiming to scale their UGC efforts without an agency.She discusses the potential of founder stories and personal accounts to enhance brand authenticity and engagement.Customer Experience and Data-Driven Decisions 32:11Jen emphasizes the importance of providing value at every step of the customer journey, from answering questions on product pages to streamlining the checkout process.She highlights the need for intentional customer experience, ensuring every interaction adds value and builds trust.Jen shares Brixy's 30% customer retention rate and the importance of relevant messaging to keep customers engaged.She discusses the balance between data-driven decisions and trusting her gut feeling in business decisions.

See Vince and the SPF Team live on July 18th & 19th inside Gabriele Fitness!Click the link to learn more: https://events.vincegabriele.com/july2025 In this episode, Vince breaks down 7 simple but powerful lists every gym owner needs to grow their business, improve relationships, stay productive, and define success. It's all about having clear targets and consistently working your lists to stay on track. The 7 Lists:Power List – 3-5 key tasks you must complete daily.Spouse List – Focus on what you love, not what annoys you.Former Clients – List of people to re-engage monthly.Client Frequency – Track how often clients train and upsell.Angel List – Local businesses to partner with.Project List – Active projects (3-7 max) you're working on.Success Criteria – Your personal definition of success. See Vince and the SPF Team live on July 18th & 19th inside Gabriele Fitness!Click the link to learn more: https://events.vincegabriele.com/july2025 If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

A questionnaire.

Blake and David return from Sage Future 2025 with insights into how AI is reshaping accounting—from eliminating the financial close to real-world use cases. They also cover Elon Musk and Donald Trump's public breakup, the latest in Deel's corporate spying allegations, Deloitte's unapologetically intense work-life balance ad, and a billion-dollar “AI” startup that turned out to be powered by humans.SponsorsOnPay - http://accountingpodcast.promo/onpayKeeper - http://accountingpodcast.promo/keeperTeamUp - http://accountingpodcast.promo/teamup Payhawk - http://accountingpodcast.promo/payhawkChapters(00:00) - Welcome to The Accounting Podcast (01:02) - AI in Accounting: Real-World Examples (05:08) - Sage Intacct Roadmap and AI Innovations (12:02) - AI's Impact on Accounting Jobs (18:33) - AI in Auditing: Tools and Trends (26:54) - Internal Audit and AI Adoption (32:36) - Elon Musk and Donald Trump Fallout (35:43) - Impact of Tariffs and Political Alliances (37:03) - Rippling vs. Deel: Allegations and Legal Battles (40:45) - Deloitte's Work-Life Balance Ad Controversy (43:10) - Accounting Profession's Retention and Salary Issues (46:43) - CPA Title Removal Debate (49:23) - 150-Hour Rule and Master's Degree Debate (52:56) - Trump-Musk Fallout and Its Implications (01:01:07) - Alliant Group and IRS Commissioner Controversy (01:05:14) - AI Startup Fraud Exposed (01:07:08) - Conclusion and Announcements  Show NotesComing soon!Need CPE?Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! We appreciate you! Follow and tweet @BlakeTOliver and @DavidLeary. Find us on Facebook and Instagram. If you like what you hear, please do us a favor and write a review on Apple Podcasts or Podchaser. Call us and leave a voicemail; maybe we'll play it on the show. DIAL (202) 695-1040.SponsorshipsAre you interested in sponsoring The Accounting Podcast? For details, read the prospectus.Need Accounting Conference Info? Check out our new website - accountingconferences.comLimited edition shirts, stickers, and other necessitiesTeePublic Store: http://cloudacctpod.link/merchSubscribeApple Podcasts: http://cloudacctpod.link/ApplePodcastsYouTube: https://www.youtube.com/@TheAccountingPodcastSpotify: http://cloudacctpod.link/SpotifyPodchaser: http://cloudacctpod.link/podchaserStitcher: http://cloudacctpod.link/StitcherOvercast: http://cloudacctpod.link/OvercastClassifiedsREFRAME 2025 - http://accountingpodcast.promo/reframe2025Want to get the word out about your newsletter, webinar, party, Facebook group, podcast, e-book, job posting, or that fancy Excel macro you just created? Let the listeners of The Accounting Podcast know by running a classified ad. Go here to create your classified ad: https://cloudacctpod.link/RunClassifiedAdTranscriptsThe full transcript for this episode is available by clicking on the Transcript tab at the top of this page

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Scott Rasband worked 15 years in medical device sales and leadership before transitioning to Chick-fil-A, and has spent the last 10 years operating the Chick-fil-A in Spanish Fork, Utah. In the Church, Scott has served as a Young Men president, elders quorum president, bishopric counselor, and bishop. He is the father of five and currently serves as the bishop of a Young Single Adult ward. Links Share your thoughts in the Leading Saints community Read the transcript of this podcast Get 14-day access to the Core Leader Library Highlights Scott Rasband wears two significant hats: he is both the owner of a Chick-fil-A restaurant in Spanish Fork, Utah, and a YSA bishop. He describes the values instilled by the Cathy family, owners of the Chick-fil-A brand, and how these values shape the experience for both employees and customers. He emphasizes the importance of local ownership and how it fosters a sense of community and connection. Scott talks about "second mile service," a principle derived from Matthew 5:41, which encourages going above and beyond for others. He illustrates this concept with anecdotes from his restaurant—moments that create emotional connections and leave a lasting impression on customers. Scott shares insights into his role as a YSA bishop, where he applies similar leadership principles. He discusses the importance of being present, allowing young adults to lead, and connecting them to a higher purpose. Informal gatherings, like "Straggler Sundays" at his home, foster community and build trust among ward members. Scott's approach to leadership is characterized by vulnerability and accessibility, as he actively reaches out to members through texts and personal interactions. He highlights the significance of mentorship and the power of creating a culture where young adults feel valued and empowered. 00:02:14 - Chick-fil-A Culture and Leadership 00:04:03 - Scott's Background and Experience 00:05:10 - Positive Perspectives on Young Adults 00:06:24 - Connecting Youth to Jesus Christ 00:07:13 - Chick-fil-A's Unique Organizational Culture 00:09:25 - The Importance of Sunday Closure 00:11:22 - Mission to Be the World's Most Caring Company 00:12:22 - Translating Mission Statements into Action 00:13:41 - Servant Leadership in Action 00:14:56 - The Impact of Chick-fil-A's Values 00:16:05 - Local Ownership and Community Impact 00:17:02 - The Role of Personal Connection in Leadership 00:18:10 - Examples of Chick-fil-A's Customer Experience 00:20:10 - Core Four Principles for Employee Interaction 00:22:36 - The Origin of "My Pleasure" 00:23:09 - The Significance of Culture in Organizations 00:24:26 - Retention and Employee Satisfaction 00:25:38 - Patterns of Gathering in the YSA Ward 00:27:44 - Straggler Sunday Concept 00:28:59 - Informal Gatherings and Building Relationships 00:29:20 - Digital Relationships with Ward Members 00:30:48 - The Importance of Availability 00:32:06 - Mentoring and Leadership Development 00:33:11 - Involving Spouses in Ministry 00:34:05 - Creating a Culture of Vulnerability 00:35:09 - The Role of Surprise and Delight 00:36:11 - Letting Young Adults Lead 00:39:29 - Delegating Responsibility in Chick-fil-A 00:40:39 - Building Trust Through Delegation 00:41:26 - Adapting to Change in the YSA Ward 00:42:18 - Embracing New Traditions in Worship The award-winning Leading Saints Podcast is one of the top independent Latter-day Saints podcasts as part of nonprofit Leading Saints' mission to help Latter-day Saints be better prepared to lead. Learn more and listen to any of the past episodes for free at LeadingSaints.org. Past guests include Emily Belle Freeman, David Butler, Hank Smith, John Bytheway, Reyna and Elena Aburto, Liz Wiseman, Stephen M. R. Covey, Elder Alvin F. Meredith III, Julie Beck, Brad Wilcox, Jody Moore, Tony Overbay, John H. Groberg, Elaine Dalton, Tad R. Callister, Lynn G. Robbins, J. Devn Cornish, Bonnie Oscarson,