Podcasts about Retention

If you've ever thought, “I don't know what to say when someone gets emotional,” this episode is for you. Elena introduces the ACE Emotions framework, a three-part process that helps coaches and leaders skillfully navigate emotional intensity—both in themselves and others.Keep learning: Core Emotions toolAttend Coaching for Retention and Resilience Join the Coach Learning Library and PLC for 24/7 supportWatch The Bright Morning Podcast on YouTubeFree community webinars Receive weekly wisdom and tools from Elena delivered to your inboxBecome a Bright Morning Member Follow Elena on Instagram and LinkedInFollow Bright Morning on LinkedIn and InstagramSupport the show: Rate and review usReflection questions: Which step in the ACE framework do you most need to practice right now?When has expanding the story helped you or someone else move through a difficult moment?How could compassion—toward yourself or others—change the way you coach?Podcast Transcript and Use:Bright Morning Consulting owns the copyright to all content and transcripts of The Bright Morning Podcast, with all rights reserved. You may not distribute or commercially exploit the content without our express written permission.We welcome you to download and share the podcast with others for personal use; please acknowledge The Bright Morning Podcast as the source of the material.Episode Transcript

In this episode of The Pilates Business Podcast, host Seran Glanfield breaks down the hidden reason so many boutique fitness studio owners feel stuck on a constant hamster wheel of marketing, discounting, and chasing new clients. Spoiler alert: it's not a lead problem - it's a retention problem. Seran explains why client retention is the real engine behind a profitable, sustainable pilates business and how focusing on keeping the right clients can create stable revenue, fuller classes, and far less burnout. If your pilates studio or boutique fitness business feels unpredictable month to month, this episode will show you how retention systems, consistency, and intentional client experience can completely transform the way your business grows - without adding more to your already full plate.Got a question for Seran? Add it here

What stands out about Penn State football's newly finalized 2026 season schedule, from early non-conference competition to Big Ten matchups? Plus, sorting through key roster retention storylines as the Nittany Lions build a new-look depth chart for next season. Enjoy complete Penn State coverage anytime at Lions247.com. Follow the team on X: @Lions247 @TDsTake @danieljtgallen @tyler_calvaruso @MarkXBrennan. Follow or subscribe to the Lions247 Podcast on Spotify, Apple Podcasts, Stitcher, or wherever you get your podcasts. And watch every episode on YouTube. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

#763 What happens when your business is working… but suddenly feels harder than ever? In this episode, host Kirsten Tyrrel sits down again with Hope Trory of HopeWorksDesign.com to unpack the messy middle of entrepreneurship — when leads are coming in, clients are paying, and you're suddenly balancing delivery and marketing at the same time. Hope shares how to use client feedback (and their exact language) to sharpen your messaging, improve onboarding/offers, and increase retention — plus why memberships can be co-created without overbuilding. They also dig into the power of simple, reliable systems (not just “shiny” AI tools) to lighten the load, and how to avoid time-sucking distractions like endlessly switching CRMs. Hope wraps by sharing her freebies, including the Accessibility Checklist (a win for accessibility and SEO) and her ACE Marketing Assessment to pinpoint what to focus on next! What we discuss with Hope: + The “messy middle” phase + Balancing leads and delivery + Using client language in marketing + Feedback-driven offer improvements + Memberships without overbuilding + Simple, reliable systems + Avoiding shiny-tool distractions + Automations that save time + Retention before new leads Thank you, Hope! Check out HopeWorksDesign at HopeWorksDesign.com. Get the free Accessibility Checklist. Take the free ACE Marketing Assessment. Follow Hope on LinkedIn. To get access to our FREE Business Training course go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Abundance Mindset, hosts Vinney Chopra and Gualter Amarelo break down a topic most investors overlook — how culture inside your sales and marketing teams directly impacts occupancy, cash flow, and long-term success. Vinney shares lessons from building and operating thousands of units across multifamily, senior living, and hospitality, while Gualter brings real-world challenges from actively scaling his own portfolio.   This conversation dives deep into what actually drives performance on the ground:

This bonus Aspire to Lead episode brings you a featured segment from the Thriving Educators Summit, where Mitch Weathers facilitates a fast paced conversation with TJ Vari and Joshua Stamper about what it truly means to lead well in today's schools, whether you are an aspiring leader, assistant principal, principal, or district administrator. The trio digs into mindset shifts from classroom to leadership, why every leader deserves a coach, how to build influence before you have a title, and why community based supports like the Aspire to Lead Cohort and Schoolhouse 302's induction and coaching work are essential for combating isolation, burnout, and “trial by fire” leadership transitions.About T.J. Vari:Dr. T.J. Vari is the Assistant Superintendent of Secondary Schools and District Operations in the Appoquinimink School District. He is the co-author of Candid and Compassionate Feedback: Transforming Everyday Practice in Schools. T.J. is a former middle school assistant principal and principal and former high school English teacher. His master's degree is in School Leadership and his doctorate is in Innovation and Leadership. He holds several honors and distinctions, including his past appointment as President of the Delaware Association for School Administrators and the Paul Carlson Administrator of the Year Award, which he accepted in 2015. He holds adjunct appointments at three universities, teaching courses at the masters and doctoral level. Together they present nationally on topics of school leadership, and they co-founded TheSchoolHouse302, which is a leadership development institute. They co-authored Candid and Compassionate Feedback: Transforming Everyday Practice in Schools. And, with Salome Thomas-EL they co-authored Passionate Leadership: Creating a Culture of Success in Every School, Building a Winning Team: The Power of a Magnetic Reputation and the Need to Recruit Top Talent in Every School, and Retention for a Change: Motivate, Inspire, and Energize Your School Culture.Follow T.J. Vari:Website: www.theschoolhouse302.com Twitter: @tjvari Facebook: https://www.facebook.com/Theschoolhouse302 Linkedin: https://www.linkedin.com/in/dr-t-j-vari-78726b40/ About Mitch Weathers: Mitch Weathers became an exceptional educator because he once struggled as a student. Throughout his academic journey, Mitch rarely felt comfortable in the classroom. It took him seven years to graduate from college—a reflection not of ability, but of disconnection. He often experienced education as something happening around him, not something he was actively part of. That sense of isolation fueled his desire to create a different kind of learning experience. When Mitch became a teacher, he brought with him a deep empathy for students who felt unseen or overwhelmed. He quickly realized that before we can effectively teach content, we must first build the foundation for learning. That foundation is structure, consistency, and support. To meet this need, Mitch created Organized Binder—a simple, research-backed system that empowers teachers to explicitly teach executive functioning skills without sacrificing instructional time. By establishing predictable learning routines, teachers foster safer, more inclusive classrooms where students gain confidence, independence, and a sense of belonging. Mitch's mission is to equip educators with the tools to help every student succeed—not just academically, but...

Send us a textIn this video, My Amazon Guy discusses the importance of establishing strong "company core values" for "business success." We explore how these "core values in business" serve as a "moral compass" for your operations, guiding your "business strategy" and fostering a positive "company culture."

Send us a textIn this video, My Amazon Guy discusses the importance of establishing strong "company core values" for "business success." We explore how these "core values in business" serve as a "moral compass" for your operations, guiding your "business strategy" and fostering a positive "company culture."

As artificial intelligence rapidly enters healthcare, bold claims about replacing doctors dominate headlines. But on the clinical frontline, the reality is far more complex. In this episode of Faces of Digital Health, oncologist Dr. Derrick Khor shares an unfiltered view from inside the NHS, unpacking what AI actually changes — and what it doesn't. Rather than framing AI as a threat, the conversation explores how it already supports clinicians and patients alike: simplifying complex medical information, helping patients understand their diagnoses, and accelerating access to evidence. Yet the biggest constraint isn't technology — it's data. Without reliable access to their own health records, patients and AI tools alike remain limited. The discussion also tackles a growing contradiction in healthcare systems: simultaneous staff shortages and doctor unemployment. Training bottlenecks, hiring freezes, pay erosion, and misaligned workforce planning have created a situation where well-trained clinicians struggle to find roles, even as demand for care continues to rise. Beyond workforce pressures, Dr. Khor explains why most health tech never makes it into daily clinical use. Solutions often fail not because they're unsafe or ineffective, but because they don't fit real workflows. If technology adds friction even a single unnecessary click — clinicians won't adopt it. www.facesofdigitalhealth.com https://fodh.substack.com/

In this month's HR podcast, Rob, Scott, and Jason discuss key attraction and retention trends shaping the workforce in 2026. They explore the continued growth of the gig economy, the expanding role of artificial intelligence, employee burnout and engagement challenges, layoffs and workforce stability, and how employers can adapt their strategies to remain competitive in a shifting labor market. For guidance on workforce planning, compliance, and HR strategy, contact hr@employco.com.

In this episode of Wash Talk: The Carwash Podcast, Rich DiPaolo speaks with Ro Krishna, VP of Car Wash at Way, about how customer data and retention are reshaping the carwash business. The conversation focuses on the growing pressure on margins, especially in high-volume express tunnels, and why speed and discounts alone are no longer enough to drive sustainable growth.   Krishna shares insights on underutilized capacity, declining memberships, and the lack of customer visibility that prevents operators from bringing customers back consistently. He also discusses how software and automation can simplify operations, empower frontline staff, and improve loyalty without disrupting existing systems.   The episode highlights a shift toward bundled value, smarter loyalty programs, and data-driven engagement beyond the wash lane. Krishna closes with guidance for operators planning ahead: long-term success will depend on knowing your customers and making each visit feel more personal.   Learn more at way.com/carwash.

Today's episode is about clinical genetic services. In the first segment, Khalida talks to authors Courtney and Jade about retention of patient-facing genetic counselors and how generational age and work environment influence retention. For the second segment, Khalida chats with Dr. Ba-Jaj about telegenetics in India, reviewing data from 3 years and almost 1000 cases!     Segment 1: Factors influencing retention of patient-facing genetic counselors: Role of generational age and work environment Courtney Schroeder, MS, LCGC is an oncology genetic counselor at Indiana University Health. She received her BS in Psychology and Biology from the University of Dayton and her MS in Genetic Counseling from the University of North Carolina Greensboro. Courtney primarily works with the Precision Genomics team at IU Health. She also manages the Hereditary Renal and Prostate Cancer Clinic, which she established through a grant-funded project.   Jade McIntyre, MS, LCGC is a 2025 graduate of Indiana University Genetic Counseling Program. She is currently working as a genetic counselor in the Medical and Molecular Genetics Department at Indiana University Health. Jade is grateful for the opportunity to share the findings from her graduate student research that was published in July 2025.   In this segment we discuss: - This episode explores factors influencing retention of patient-facing genetic counselors. - The study highlights flexibility, autonomy, and experience as key drivers of retention. - Results show higher retention among older, more experienced counselors. - The discussion emphasizes employer strategies to improve workforce retention.   Segment 2: Telegenetics in India: A 3-year review of 938 appointments and patient–clinician perspectives   Dr Shruti Bajaj completed her MBBS and MD Pediatrics from Seth Gordhandas Sunderdas Medical College and King Edward Memorial Hospital, Mumbai. She subsequently pursued a Fellowship in Clinical Genetics, accredited by Maharashtra University of Health Sciences, from Seth Gordhandas Sunderdas Medical College and King Edward Memorial Hospital, Mumbai. Thereafter, Dr. Shruti Bajaj amassed vast clinical experience as an Assistant Professor in the busy Department of Pediatrics and Clinical Genetics at Seth Gordhandas Sunderdas Medical College and King Edward Memorial Hospital, Mumbai, for five years (2013- 2017). She has to her credit a short observership and training in Clinical & Laboratory Genetics from Kasturba Medical College, Manipal. She has additionally been trained through multiple short modules in different subspecialities of Clinical Genetics from prestigious centres across the country and the world. Some of these include the 'Cancer genetic counseling' course from Tata Memorial Hospital, Mumbai and the challenging 'Skeletal dysplasia' course from Lausanne, Switzerland. Dr Shruti Bajaj is the Founder and Director of The Purple Gene Clinic, which she established in 2017. The Purple Gene Clinic provides cares to patients across the country, and is one of the busiest and most trustworthy Genetic Clinics in India. Despite a demanding and busy practice, Dr Shruti Bajaj obtained the prestigious International Masters Degree in Neurometabolism and Cell Biology, from SJD Barcelona's Children Hospital, University of Barcelona, in 2024. During this course, Dr. Bajaj was awarded the prestigious International Travel Scholarship for both 2023 and 2024, after her submitted clinical cases were selected as the best amongst all applications, highlighting her exceptional clinical acumen and dedication. As a testimony to her passion for academics, Dr Bajaj has numerous national and international publications, as well as chapters in leading textbooks, to her credit. Dr Bajaj's innate compassion and passion for social services led her to establish a support group for individuals with Down syndrome, called PEHEL, in Mumbai in 2018. She also runs a charitable OPD at The Purple Gene Clinic, called Shantidevi Gupta Charitable OPD, in the loving memory of her late grandmother. Social media handles: Linkedin profile name: Dr Shruti Bajaj (Agarwal)  In this segment we discuss: - How tele-genetics improves access to genetic care across India. - When pure vs hybrid telemedicine works best for diagnosis. - Patient cost and time savings alongside clinician-reported challenges. - Scalable lessons for implementing tele-genetics in resource-limited settings.   Would you like to nominate a JoGC article to be featured in the show? If so, please fill out this nomination submission form here. Multiple entries are encouraged including articles where you, your colleagues, or your friends are authors.   Stay tuned for the next new episode of DNA Dialogues! In the meantime, listen to all our episodes Apple Podcasts, Spotify, streaming on the website, or any other podcast player by searching, “DNA Dialogues”.    For more information about this episode visit dnadialogues.podbean.com, where you can also stream all episodes of the show. Check out the Journal of Genetic Counseling here for articles featured in this episode and others.    Any questions, episode ideas, guest pitches, or comments can be sent into DNADialoguesPodcast@gmail.com.    DNA Dialogues' team includes Jehannine Austin, Naomi Wagner, Khalida Liaquat, Kate Wilson and DNA Today's Kira Dineen. Our logo was designed by Ashlyn Enokian. Our current intern is Stephanie Schofield.

Does CPR training really need to be “to mastery”? This study suggests a few minutes of self-directed practice may be just as effective months later. Join the journal club to debate what this means for EMS education, standards, and training efficiency.

Everybody talks about creativity, but very few are willing to measure it. The real advantage comes from combining imagination with obsession.That's the lesson of MrBeast, the YouTube creator who turned data-driven storytelling into one of the most powerful media brands in the world. In this episode, we explore his marketing playbook with the help of our special guest Rodrigo Fontes, VP of Marketing at QuillBot.Together, we break down what B2B marketers can learn from engineering audience retention, building repeatable content formats, and investing just a little more effort to create work people can't look away from.About our guest, Rodrigo FontesRodrigo Fonte is the VP of Marketing at Quillbot. He is a strategic marketing leader with over 15 years of experience building and scaling brands across both B2C and B2B markets. Rodrigo is currently driving growth in Generative AI and consumer tech at QuillBot (Learneo). He's also leading the global marketing organization behind one of the world's most widely used AI writing assistants, overseeing Brand, Media, Influencers, Social, SEO, ASO, Content, Product Marketing, and International Expansion.What B2B Companies Can Learn From MrBeast:Obsess over audience retention, not just reach. MrBeast doesn't just aim for views, he studies exactly where attention drops and rebuilds content accordingly. Rodrigo says, “His data-driven customer obsession on every detail to make things work, I think that's such an amazing thing for us marketers today to think [about].” B2B teams should move beyond impressions and focus on where prospects lose interest and why. Analyze content the same way you analyze funnels. Retention is the real signal of relevance.Show people something they've never seen before. Originality is MrBeast's core advantage. He doesn't just execute well, he starts with ideas audiences haven't encountered. Rodrigo reminds us, “The fight for attention is brutal today.” If your content looks like your competitors', it's already invisible. Massive budgets aren't required to execute original ideas, as MrBeast proved in his early viral videos. Novelty is a priceless strategic asset.Use culture as a creative multiplier. MrBeast often revamps formats by tapping into existing cultural moments (e.g., Squid Game, Willy Wonka). Rodrigo points out, “He can really revamp a format if he adds culture to [it].” B2B strategy doesn't have to reinvent the wheel. Tie your ideas to what your audience already cares about instead of forcing attention from scratch.Quote“ Go deeper on what really, already has the attention of your target audience, instead of starting from scratch. What are they paying attention to already?”Time Stamps[01:03] Meet Rodrigo Fontes, VP of Marketing at QuillBot[02:13] Why MrBeast?[09:07] Why His Content Works[16:58] The Power of Effort and Originality[22:05] Repeatable Formats and Serialized Content[29:20] Lessons from Branded Content and Influencers[42:45] QuillBot's Content Strategy[47:56] Advice for Marketing Leaders[51:12] Final Thoughts and TakeawaysLinksConnect with Rodrigo on LinkedInLearn more about QuillBotAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today's episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Head of Production). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Building the Billion Dollar Business, Ray Sclafani breaks down why advisor movement data should be treated as an early warning system and not industry gossip. While the number of advisors changing firms has remained steady, a more concerning trend is emerging: more advisors are leaving the profession entirely than entering it.Ray explains that this shift isn't driven by compensation alone. Instead, advisors are making intentional decisions based on leadership clarity, career path visibility, enterprise value, and control over their future. He outlines four critical decision points for firm leaders in 2026: rethinking retention beyond pay, recruiting for long-term fit, aligning custodian and broker-dealer relationships with strategic purpose, and putting leadership development front and center.The episode challenges RIA and wealth management leaders to confront strategic ambiguity, leadership bottlenecks, and platform misalignment before retention issues show up in the P&L. The message is clear: firms that provide a credible future will keep top talent and those that don't won't.Key TakeawaysAdvisor movement data is an early warning system that reveals where confidence in leadership and long-term value is eroding.More financial advisors are leaving the profession entirely than entering it, signaling a deeper industry challenge beyond firm-to-firm movement.The cost of replacing experienced advisors far exceeds the cost of retaining and developing existing talent.Firms overly dependent on a single founder or leader create bottlenecks that limit growth and retention.Clear leadership pathways and role clarity are essential to sustaining advisor confidence and long-term firm value.Questions Financial Advisors Often AskQ: What does advisor movement data reveal about the wealth management industry? A: Advisor movement data shows where advisors believe long-term value exists and serves as an early warning system for leadership, retention, and strategic alignment issues.Q: Why are financial advisors leaving firms if compensation remains competitive? A: Advisors leave when they lack leadership clarity, role clarity, and a credible long-term career path, not simply because of pay.Q: Are more advisors leaving the profession entirely? A: Yes. In 2025, more advisors exited the profession than entered it, indicating a growing talent decline in the industry.Q: What is the real cost of losing experienced financial advisors? A: Replacing senior advisors typically costs one-and-a-half to two times their total compensation when factoring in lost productivity, recruiting time, and client disruption.Q: What role does leadership play in advisor retention? A: Advisors closely evaluate leadership development, decision-making structure, and whether firms rely too heavily on a single founder or leader.Q: Why do advisors say they are “voting with their feet”? A: Advisors move firms to gain more control over their future, their clients, and their long-term career trajectory, not because they want more change.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeTo join one of the largest digital communities of financial advisors, visit exchange.clientwise.com.

What should you be focusing on this year to keep your nonprofit strong, strategic, and sustainable? In this special episode, I asked a group of brilliant nonprofit professionals and consultants to share their predictions for 2026—and what they believe mission-driven organizations need to do now to prepare. From leveraging AI to treating retention as a growth strategy, these insights are sharp, actionable, and forward-thinking. I've pulled together their responses in this episode to help you zoom out and think big—without losing focus on what actually works. 2026 Predictions at a Glance:Tess Conrad (Full Potential Fundraising)Fundraising: Mid-sized nonprofits are shifting to prioritize Planned Giving, focusing on donors' assets, not just cash.Laurie Ehrlich (Elevate Marketing Strategy)Communication, Marketing, Fundraising: Nonprofits will thrive by using AI as a collaborative tool and embracing clarity, intentionality, and relational engagement.Naomi Hattaway (8th & Home | Leaving Well)Leadership, Organizational Resilience: Foundations will step up with capacity-building and cohort learning, not just checks.Daniel Francavilla (The Good Growth Company)Communication, Marketing: Donor retention will become a growth strategy; trust and brand clarity will be key to long-term success.Rachel Bearbower (Nonprofit Automation Agency)Automation/Technology: Automation will become essential infrastructure for sustainability and consistency.Jess Campbell (Out in the Boons)Marketing: Nonprofits that don't prioritize email list growth will struggle to hit their fundraising goals.In this episode, you'll learn:Why planned giving is no longer just for large organizations—and how to get started nowHow automation and AI can support real relationships, not replace themWhat funders can do differently to build long-term nonprofit resilience3 Key Takeaways:Mid-sized charities are stepping up: 2026 marks a turning point in planned giving adoption beyond just the big players.Retention > acquisition: Smart content, segmentation, and relationship-building will beat spray-and-pray fundraising strategies.Infrastructure matters: Systems, automation, and cohort-based support are critical for scale, sustainability, and avoiding burnout.Want to work together? Apply for the Next Level Nonprofit Mastermind, a high-touch coaching and training accelerator for established organizations with $1M+ budgets that are ready to design for impact sustained at scale. Budget under $1M? Join Elevate and get proven step-by-step playbooks + coaching support to build each of the core elements of your nonprofit's operating system - strategic clarity, a fundraising engine, a high-performance team, and an active and engaged board! Connect with me! LinkedIn Instagram YouTube

In this episode of the Profit First for Real Estate Investing podcast, I sit down with Jordan Mederich, founder of Revatto, to explore how mastering retention and reducing churn can massively increase your business value—especially if you're eyeing an exit. Jordan's journey from performing magic tricks to building and selling businesses with recurring revenue is anything but ordinary. We talk about what real estate investors can learn from subscription businesses and how landlords can build tenant loyalty that pays off long term.Jordan breaks down practical, repeatable ways to keep customers—and tenants—engaged for the long haul. Whether you're scaling a coaching business, SaaS platform, or a rental portfolio, the strategies we cover in this episode are essential listening if you're looking to create predictable profit and long-term success.Episode Highlights:[0:00] - Why recurring revenue is the “purest” form of business[4:35] - The origin of Revatto: born out of churn-related deal collapses[6:01] - A 24-year-old's churn reduction success story and multi-million-dollar exit[8:12] - The #1 mistake that causes customer or tenant turnover[10:31] - How your first payment cycle sets the tone for retention[12:36] - “Surprise and wow”: How landlords can radically increase tenant loyalty[15:14] - The real cost of ignoring retention: turnover headaches and lost profit[16:49] - Why even busy owners should find time to make retention personal[19:07] - How we've used client onboarding calls to strengthen relationships[20:54] - Retention mindset for wholesalers and flippers with recurring buyers[23:03] - Why filtering for the right clients or tenants matters more than you think[27:09] - A full-circle retention recap and actionable takeaways you can implement today5 Key TakeawaysRecurring revenue isn't optional—it's foundational. One-time transactions are unstable; real profit comes from long-term relationships.Retention starts at acquisition. Filtering for the right clients or tenants is the first defense against churn.You have one cycle to impress. Whether it's a client or tenant, you've got one “billing period” to create a positive, memorable experience.Surprise and wow wins. Go above and beyond with personal touches. It doesn't cost much but builds major loyalty.You can systematize retention. Whether it's onboarding calls, personalized videos, or gift baskets—these processes can be delegated and scaled.Links & ResourcesLearn more about Revatto: https://www.revatto.comWork with Simple CFO: https://www.simplecfo.comIf you enjoyed this episode, please be sure to rate, review, follow, and share the podcast. Your support helps us continue bringing clarity, cash flow, and consistent profit to real estate investors like you!

On this episode of The SaaS CFO Podcast, Ben Murray welcomes Nick Holzherr, serial tech founder and the driving force behind GitLaw—an innovative AI-powered legal platform. Nick Holzherr shares his entrepreneurial journey, from exiting previous ventures like Whisk and Air HR, to launching GitLaw earlier this year with $3 million in backing. The conversation goes deep into the frustrations of traditional legal services, how GitLaw leverages trusted templates and advanced AI orchestration for SMBs, and what sets their product apart from simply using ChatGPT for contracts. You'll hear about go-to-market growth loops, the challenges of scaling in the rapidly evolving AI landscape, and Nick Holzherr's focus on building a product that customers love and trust. Whether you're interested in SaaS metrics, team dynamics, or the future of AI in legal tech, this episode is packed with insights from a founder who's in the thick of it. Show Notes: 00:00 "Revolutionizing Legal Services with AI" 04:09 "Contract Review and Market Standards" 09:10 "Building Success with Trusted Team" 11:45 AI-Powered Legal Document Collaboration 15:19 "Startup Uncertainty Amid Rapid Growth" 18:35 "Challenges in Marketing Metrics Transparency" 21:24 Retention and User Feedback Focus 22:51 "Balancing SaaS Margins and Costs" 26:33 "Making AI Trustworthy and Useful" 29:03 Git.law Service Overview Links: SaaS Fundraising Stories: https://www.thesaasnews.com/news/gitlaw-raises-3-million-in-funding Nick Holzherr's LinkedIn: https://www.linkedin.com/in/nickholzherr/ GitLaw's LinkedIn: https://www.linkedin.com/company/gitlawco/ GitLaw's Website: https://git.law/ To learn more about Ben check out the links below:Subscribe to Ben's daily metrics newsletter: https://saasmetricsschool.beehiiv.com/subscribe Subscribe to Ben's SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben's SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray

In this foundational episode, Elena Aguilar shares why understanding emotions is essential for Transformational Coaching. You'll walk away with a reflective practice to deepen your emotional fluency. This episode sets the stage for a new way to show up—for yourself and your team.Keep learning: Attend Coaching for Retention and Resilience Join the Coach Learning Library and PLC for 24/7 supportRead Arise. Chapters 7 and 8 dive deep into coaching emotionsWatch The Bright Morning Podcast on YouTubeFree community webinars Receive weekly wisdom and tools from Elena delivered to your inboxBecome a Bright Morning Member Follow Elena on Instagram and LinkedInFollow Bright Morning on LinkedIn and InstagramSupport the show:Rate and review usReflection questions: What emotions do you find hardest to witness or sit with in others?What did you learn about emotions in your own upbringing—and how might that shape how you coach?How could honoring emotions more intentionally transform your coaching conversations?Podcast Transcript and Use:Bright Morning Consulting owns the copyright to all content and transcripts of The Bright Morning Podcast, with all rights reserved. You may not distribute or commercially exploit the content without our express written permission.We welcome you to download and share the podcast with others for personal use; please acknowledge The Bright Morning Podcast as the source of the material.Episode Transcript

Most small business owners have no idea their website can trigger a lawsuit.In this episode of the Diversified Game Podcast, Kellen Coleman sits down with Matthew Elefant, Managing Director of Inclusive Web, to break down the growing risk of ADA accessibility lawsuits and why small businesses are increasingly being targeted.Nearly 1 in 5 Americans lives with a disability, yet over 90 percent of websites remain inaccessible. That gap is creating legal exposure, lost customers, and unnecessary financial risk for business owners who think this issue only applies to big corporations.This conversation covers what the Americans with Disabilities Act actually requires online, how lawsuits are initiated, why Florida is a hotspot, and how businesses can fix accessibility issues before they become expensive legal problems.If you own a website, manage clients, or advise small businesses, this episode is not optional.Guest:Matthew ElefantManaging Director, Inclusive WebWebsite: https://www.inclusiveweb.coHost:Kellen ColemanDiversified Game Podcasthttps://diversifiedgame.comYouTube Chapter Summary (Optional but Strong for Retention)00:00 Why websites are getting sued05:30 What ADA accessibility really means online10:45 Who is at risk and why Florida is a hotspot st of lawsuits vs cost of compliance26:00 Small business solutions and affordable fixes35:00 Accessibility as a growth opportunity44:00 Final warning for business ownersYouTube Tags (High-Intent SEO)ADA accessibilitywebsite law suitsmall business warningADA compliance website website accessibility lawsuitsmall business legal risk Florida business lawsuitsDiversified Game PodcastKellen ColemanMatthew ElefantInclusive WebADA website requirementssmall business compliancedigital accessibilitybusiness law for entrepreneursDGP&x%

For many app teams, ads are treated as a necessary tradeoff — something you accept in exchange for revenue. But ad quality isn't just an ad ops issue. It directly shapes user experience, retention, and how people perceive your app. In this episode, we're sharing an App Talks interview where David Murphy speaks with Alex Yerukhimovich, General Manager at AppHarbr. Alex breaks down what ad quality really means in practice, why the problem is getting worse, and how bad ads can quietly undermine performance — through shorter sessions, higher churn, and even one-star reviews that impact store visibility. From disruptive ad behaviour to scams and deceptive creatives, this conversation is a practical look at why publishers need more transparency and more control over what gets served inside their apps. Today's topics include: Ad quality defined: why users see ads as part of the app experience — and blame publishers for what they see The three major categories of “bad ads”: inappropriate content, disruptive behavior, and malvertising scams Why ad quality is becoming a bigger problem outside gaming, especially for apps built on long-term retention How bad ads damage monetization and growth: shorter sessions, uninstalls, churn, and one-star reviews that affect store visibility What publishers can do about it: transparency, proactive enforcement, and real-time control instead of relying on ad networks to fix issues Links and Resources: Alex Yerukhimovich on LinkedIn Appharbr website Business Of Apps - connecting the app industry Quotes from Alex Yerukhimovich “Users associate any bad experience within the app with the app itself.” “If the ads in your app are bad for your users, your app is bad.” “Ad quality in the industry deteriorates… it's getting worse and it requires active approach to solve it.” Host Business Of Apps - connecting the app industry since 2012

Florida Gators head coach Jon Sumrall discusses the importance of retaining key players like Myles Graham, VB3, Dallas Wilson, Jadan Baugh, and Jayden Woods, emphasizing the legacy angle that convinced them to stay. He also addresses the QB competition between Aaron Philo and Tramell Jones. Plus, breaking down Florida's first 2027 commitment from 4-star cornerback Amare Nugent from American Heritage, who chose the Gators over Indiana, Miami, and FSU. #FloridaGators #GatorsFootball #SECFootball #CollegeFootball #GatorsBreakdown #GoGators #CFB #FloridaGatorsFootball JOIN Gators Breakdown Plus: https://gatorsbreakdownplus.com Gators Breakdown Merch: https://gatorsbreakdown.printful.me Get Florida Gators merch at Fanatics: https://fanatics.93n6tx.net/DVYxja Questions or comments? Send them to gatorsbreakdown@gmail.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Today on the show, we have Matthew Tharp, CEO of Hunter.io, the all-in-one email outreach platform used by over 4 million people to identify prospects and run cold email campaigns. Previously, Matthew was VP of Worldwide Retention at LogMeIn, where he owned NRR across nine products—giving him a rare masterclass in retention challenges at different stages and scales.In this episode, we uncover why retention isn't a problem you solve when growth stalls—it's DNA you build from day one. Matthew shares the paradox of his career: building a company with 95%+ annual retention that got acquired, versus joining a high-growth PLG business with churn issues that needed solving before scaling further.We explore why over-indexing on either growth or retention creates problems, how to identify the usage patterns that predict churn in the first three weeks, and why every company that tries to fix retention late struggles. The lesson: balance from the beginning beats transformation later.We also discuss how Hunter achieved 3X growth this year by going back to basics—running a rigorous ICP analysis, choosing battles they could win instead of markets where competitors were spending $100M, and layering new customer segments without creating product bloat.Finally, we dig into cold outreach data: why email lists under 100 people dramatically outperform larger ones, why shorter emails force the clarity that drives replies, and how constraints—not scale—are the real performance lever in outbound.As always, I'd love to hear from you. You can email me directly at andrew@churn.fm, and don't forget to follow us on X.Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

SummaryIn this engaging podcast episode, host Colin Johnson speaks with Lauren Glass Mullins about her journey from Kingsport to Atlanta, her entrepreneurial ventures, and the creation of Personality Pool, a platform designed to enhance hiring processes through personality assessments. They discuss the importance of community, faith, and the impact of AI in business, as well as the significance of giving non-traditional hires a chance. Lauren shares her insights on personal growth, the role of personality in hiring, and her aspirations for the future.TakeawaysCommunity found in church is beautiful and essential.Inspiration can come from unexpected places, like movies.Starting a nonprofit can lead to entrepreneurial ventures.Personality Pool helps companies screen candidates by personality.AI can enhance hiring processes but should not replace human intuition.Retention rates improve significantly with the right hiring tools.It's important to give non-traditional hires a chance.Personal experiences shape our understanding of others.Building a business requires collaboration and support.Mentorship is vital for aspiring entrepreneurs.Check out Personality Pool: https://personalitypool.com/Buy your next home, or list your current home with us!https://www.thecolinandcarlygroup.com/Be a guest on the Johnson City Living Podcast: https://www.johnsoncityliving.com/guests?fbclid=PAZXh0bgNhZW0CMTEAAaf_qLsH2l73s8fTV40Oebx8kSAGlIFS_y50ij7CRneeNX3I6NzzfQMUKP-7hw_aem_xHCpTZ5r_cOfc22X1DNvmw

The "improve 1% every day" mantra sounds inspiring until you realize it mostly gets people tweaking button colors and reorganizing task managers. Real improvements in early-stage businesses come from unexpected moments—like a single customer conversation that reveals you've been doing something wrong for six months. Instead of chasing unmeasurable micro-improvements, talk to one customer every day. That's where assumptions clash with reality, where you learn their language, and where you discover the insights that actually move the needle.This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/the-1-improvement-myth-why-customer-conversations-beat-micro-improvements-every-time/ The podcast episode: https://tbf.fm/episodes/433-the-1-improvement-myth Check out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Join me and my guest Jamie Goff, PhD (drjaimegoff.com), founder of The Empathic Leader, LLC. In a world obsessed with productivity and job performance, Jaime brings a refreshing take: Leadership isn't just about what you do -- it's about who you are. She is the author of a new book, The Secure Leader, that sits at the intersection of emotional intelligence and leadership, offering tools to lead from a more grounded, secure place without hustling harder. Dr. Goff's thought leadership has been featured in journals such as the Journal of Feminist Family Therapy and Early Childhood Development and Care, as well as in TD Magazine, the leading publication for talent development professionals. SHOW NOTES SPONSORED BY: Power of You! https://leader.blainebartlett.com/power-of-you Summary In this conversation, Blaine and Jaime Goff explore the intersection of emotional intelligence and leadership, particularly in the healthcare sector. They discuss the challenges leaders face, the importance of self-awareness, and how attachment theory influences leadership styles. Jaime shares her personal journey into leadership development and the insights gained from her experiences, emphasizing the need for leaders to cultivate emotional intelligence to foster engagement and retention within their teams. The discussion also touches on cultural lessons from popular media, illustrating how these narratives can inform leadership practices.   Takeaways Emotional intelligence is crucial for effective leadership. Leaders often face challenges related to span of control. Retention and engagement are key issues in healthcare. Cultural narratives can provide valuable leadership lessons. Attachment theory influences how leaders manage conflict. Self-awareness is essential for personal and professional growth. Leaders can earn security in their relationships with others. Controlling behavior can hinder team flourishing. Emotional intelligence enhances a leader's influence. Everything in nature serves a purpose, including leadership. Learn more about your ad choices. Visit megaphone.fm/adchoices

 What you'll learn in this episode:Why every business eventually hits a “growth ceiling”The 3 biggest challenges owners face: not enough business, not the right people, or struggling to retain talentWhy you should spend daily time on lead generation and weekly time on recruitingHow teaching and sharing knowledge builds authority and attracts high performersThe “commit or quit” mindset for leadership and business growthWhy the first 90 days of hiring predict long-term retention 

The fastest way to grow your gym isn't more leads. It's keeping the members you already have. In this episode of GSDGYMS, we breaks down Part 3 of the 3 Ways Gyms Grow Revenue series: Retention, the most overlooked, most profitable, and most misunderstood growth lever in the gym business. Most gym owners are stuck in a cycle of: More ads → More leads → More churn → Same revenue. If your gym is growing but your bank account isn't, this episode explains exactly why.

In this episode of Disruption/Interruption, KJ sits down with Joey Coleman, two-time Wall Street Journal bestselling author and expert in experience design and retention strategy. Joey reveals the shocking truth about employee turnover—costing businesses a trillion dollars annually—and shares his proven framework for transforming the first 100 days of any relationship. From his background as a criminal defense attorney and White House advisor to consulting with NASA, Volkswagen, and Zappos, Joey brings unique insights into why companies lose employees and customers, and more importantly, how to keep them. Four Key Takeaways The First Day Crisis (10:25) 4% of all new hires quit after their first day of work globally, and by day 45, that number jumps to 22%. By the one-year mark, 40% of employees have left—costing U.S. businesses approximately $1 trillion annually. The True Cost of Turnover (13:00) Replacing an employee costs between 100-300% of their annual salary just to get someone new into the seat—not including their actual salary and benefits. For a $50,000 employee, you're looking at $50,000-$150,000 in replacement costs alone. HR's Shift from Culture to Compliance (27:00) Over the past 50 years, HR departments have shifted focus from creating great workplace cultures to managing compliance, documentation, and litigation prevention—leaving no one responsible for making the workplace the best it can be. The Remarkable Organization Test (35:31) "The way you know you're running a remarkable organization is if you announce you're hiring and your existing employees immediately recommend amazing people they want to work with. In most organizations, internal referral candidates measure close to zero." Quote of the Show (28:12):"There is no one who wakes up in the morning, looks in the mirror and says, 'My primary job when I get to work today is to make sure that this is the best place that any of these people have ever worked.'" – Joey Coleman Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with Joey Coleman: LinkedIn: https://www.linkedin.com/in/joeycoleman1/ How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.

Chronic turnover in the same positions is a signal leaders can't afford to ignore. In this episode, Hall of Fame keynote speaker Joe Mull, CSP, CPAE, explores why some positions are harder to fill and keep than others, and how leaders can improve employee retention, employee engagement, employee relations, and workplace culture in high-turnover roles. Joe introduces practical leadership questions that help organizations stand out in their industry and create jobs people actually want to stay in. He discusses ideas like job crafting, ongoing stay conversations, and rethinking quality of life at work, showing how small adjustments to roles and relationships can significantly improve the employee experience. The conversation also addresses the internal issues that quietly drive people away, including unhealthy dynamics and leadership behaviors that undermine trust, even when pay and benefits seem competitive. If you want to reduce turnover, strengthen employee relations, and build roles that attract and keep great people, this episode offers grounded insight leaders can apply right away. To subscribe to Joe Mull's BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #transformativeleadership #workplaceculture #companyculture #talentretention #employeeengagement #employeeretention #bossheroschool #employalty Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He's the author of three books, including Employalty, named a top business book of the year by Publisher's Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession's highest honor, a distinction granted to less than 1% of professional speakers worldwide. It's awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.

How do you turn a one-machine operation into a thriving business? Find out in this episode with Ken Handsaeme, founder of On Time Precision. Ken's unique journey started as a machinist, but when he decided he wanted a better retirement plan, he started his own business, which he first operated out of a barn with a single machine. It eventually grew into a thriving manufacturing company serving military, aerospace, and medical customers—and helped Ken fulfil his successful retirement dreams. In this episode, Ken shares the lessons he learned throughout his career, ranging from the importance of intentional leadership, the root causes of common operational problems, and how curiosity-driven conversations and trust-building behaviors drive retention, accountability, and long-term performance. He also shares stories from his own career, giving a practical look at what it really takes to build a manufacturing business that can grow, endure, and succeed beyond the owner. 02:00 – Operational challenges on the shop floor often signal leadership and communication gaps rather than process problems alone 04:15 – Shifting from working in the business to working on the business enables leaders to focus on production leadership and long-term operational excellence. 05:30 - Protected time for quoting is essential to production flow, customer trust, and employee stability 06:45 – Connecting the top to the shop creates shared accountability 08:55 – To accelerate growth, leaders must balance hiring, retention, and capacity planning in manufacturing plants. 10:10 - Structured one-on-one conversations are a powerful tool for supervisor development and deeper team engagement in manufacturing. 11:30 - Curiosity-driven leadership conversations outperform traditional performance reviews in building trust and accountability. 14:00 – To reinforce trust, respect, and leadership credibility, prioritize employee conversations like customer meetings 16:40 –Involving operators in problem-solving and process improvement builds ownership and continuous improvement culture. 17:55 – Have transparent discussions on transparency in manufacturing management, including sharing expectations without overwhelming teams with financial complexity. 20:30 – Self-awareness, vulnerability, and trust in leadership are foundational skills in modern manufacturing environments. 21:50 - Consistent leadership behaviors create workplace culture that supports retention and manufacturing excellence. 23:10 – To prepare for succession, you need to build systems, people, and leadership beyond the owner. Connect with Ken Handsaeme Connect on Instagram: @kenhandsaeme

This episode of On The Bench discusses Florida State retaining the Desir twins, how FSU paid top dollar to keep many of their key returners, and the additions of QBs Malachi Marshall and Dean DeNobile. You can subscribe to On The Bench, X's and Noles, and Beyond The Bench on Apple Podcasts, Google Podcasts and Spotify. As always, five-star reviews and comments on Apple Podcasts are appreciated! Also, you can watch the show on YouTube now. We'll do live streams as well, and you can get notifications on when we're live by subscribing to our YouTube channel. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

Here’s a question that’ll make your head spin: You just inherited 50 neglected accounts, and your customers feel taken for granted. How do you reposition yourself as a high-value partner instead of just another transactional vendor who’s about to disappoint them? That’s the question posed by Scott Northway, and it’s one of the most common challenges I see in sales today. A new account manager takes over, inherits a book of business that’s been ignored, and now has to figure out how to rebuild relationships with customers who’ve been collecting dust. If you’re nodding your head right now, you’re not alone. Poor account management is quietly bleeding companies dry, and most leaders have no idea how much revenue they’re leaving on the table. The Brutal Truth About Why Customers Leave When we survey customers through our consulting projects with clients who are hemorrhaging accounts, here’s what we find: About 70 percent of the time, customers don’t leave because of price. They don’t leave because of product quality or service issues. They leave because they feel taken for granted. Let me give you a real example. I pay six figures annually for a software program that’s critical to my business. Every time my contract comes up for renewal, it’s like a circus. They fly people in. They wine and dine me. They promise the moon about how they’re going to support us and be our partner. Then once the contract is signed? Crickets. My account manager disappears for three years. If I don’t call them, they don’t call me. And here’s the thing: I actually like my account manager. I genuinely want to work with them. There are products I could buy, optimizations we could make, but I have to do all the work to make it happen. This is insane. And it’s costing companies millions. What Won’t Work: The Rookie Mistakes So you’ve inherited these neglected accounts. Here’s what you absolutely cannot do: Show up on their doorstep apropos of nothing and try to sell them something. If I’m an existing customer doing business with your company, and you show up trying to pitch me without acknowledging the elephant in the room, we’re probably done. It’s rude. It’s bad behavior. And it tells me you’re just like every other transactional vendor who doesn’t actually care about my business. The second mistake is spreading yourself too thin across all 50 accounts without any strategy. You’ll burn out, deliver mediocre service to everyone, and end up losing accounts you could have saved. The Human-to-Human Approach That Actually Works Here’s what does work: Be honest. Be human. Name the problem. Pick up the phone and say something like this: “Hey, I’m your new account manager. I recognize that no one’s contacted you in a while, and I’m sorry about that. I apologize. I’d like to do a fresh start. Would you give me the opportunity to get to know you better and learn about what’s important to you?” That’s it. Simple. Direct. Human. Now here’s the hard part: When you have that conversation, some customers are going to unload on you. If they really have felt taken for granted, they’re going to say some nasty things. They might complain about the last account manager. They might air grievances about problems that have been festering for months. And the most important thing you can do in that moment is shut up and listen. Don’t try to defend the past. Don’t talk over them. Don’t promise you’re going to be so much better than the last person. Just let them get it all off their chest. Let them talk it out, because people like people who listen to them. Then, if there’s something specific you can help them with, don’t make promises you can’t keep. Commit to one thing. Take care of that commitment. Honor it. Build trust slowly. That’s how you become a high-value partner through fanatical prospecting discipline applied to account management. The Smart Way to Triage 50 Accounts You can’t effectively manage 50 accounts with equal attention, so you need to segment fast. Use a simple A, B, C ranking by revenue and risk: A Accounts: Your largest customers or those at highest risk of churn. These get weekly or bi-weekly touchpoints. B Accounts: Solid mid-tier customers with growth potential. These get monthly check-ins. C Accounts: Smaller accounts that are stable. These get quarterly touchpoints. But here’s the secret weapon most account managers miss: Use AI and your CRM data to find the low-hanging fruit. Look for patterns like former buyers who’ve moved to new companies in your territory, customers who mentioned specific challenges in past conversations, or accounts showing signs of expansion readiness. One of the smartest things you can do is ask your AI tools: “Did anyone on this account ever mention their favorite sports team? Do they like to cook? What matters to them personally?” Those human details are gold for building real relationships in sales. The Retention Secret Nobody Talks About Here’s what kills me about account management: Retention is actually easy. If you’re just nice to people, for the most part, they’re going to be nice to you. It doesn’t take grand gestures. It takes consistency. A random text message: “Hey, just thinking about you. How’s everything going?” A quick video message once a quarter checking in. Remembering to ask how their kids’ soccer season went. Sending them an article relevant to their business with a note: “Saw this and thought of you.” Human beings at the core just want to be understood and they want to feel important, like they matter. That’s it. That’s the whole game. Your 30-60-90 Day Stabilization Plan If you’re inheriting neglected accounts, here’s your action plan: Days 1-30: Triage and stabilize. Reach out to every A account with your honest, human approach. Listen more than you talk. Identify immediate fires to put out. Days 31-60: Earn the right to advise. Deliver on your initial commitments. Start providing value without asking for anything in return. Build familiarity and trust through effective sales communication. Days 61-90: Focus on expansion. Now that you’ve proven yourself, you can start identifying opportunities to grow these accounts. But not before. Don’t bite off more than you can chew. Build familiarity, then trust, then earn the opportunity to expand the business. The Bottom Line Stop treating your existing customers like an afterthought. They’re your easiest path to revenue growth, but only if you actually treat them like they matter. Account management isn’t complicated. It’s about being human, being consistent, and actually caring about the people who are already paying you money. So pick up the phone. Send that text. Schedule that coffee. Make the small investments in relationships that compound into massive retention and expansion wins. That’s how you turn neglected accounts into your most profitable relationships. That’s how you build a book of business that actually grows. And that’s how you stop losing customers you already have. Ready to master the prospecting and relationship-building skills that drive account growth? Join us at Sales Gravy Live: Fanatical Prospecting Bootcamp in Atlanta, GA on March 10-11th. Two days of intensive training that will transform how you approach every customer conversation.

Today I sit down with J Bird, founder of Cross Country Wellness, to unpack the real-world CBD business strategy behind building a premium product line and surviving in a crowded hemp market.He shares the personal story that led him into the industry, losing his father to an accidental overdose, and how that pain became purpose: creating a holistic alternative that people could trust.Loral's Takeaways:Introduction and Background of J Bird (00:04)J Bird's Entry into the CBD Industry (02:52)Development of J Bird's Product Line (03:47)Marketing and Customer Retention Strategies (08:10)Challenges and Strategies in the CBD Industry (11:06)Customer Loyalty and Product Quality (15:20)Retail Strategy and Shelf Space (20:23)Top Symptoms Addressed by Jay Bird's Products (23:13)Meet J Bird:Jordan Bergsrud is the embodiment of being, “immersed in the industry.” It has been a journey with a purpose and passion for Jordan. Or as everyone calls him, J Bird. He was born and raised in Memphis, Tennessee where he witnessed firsthand the effects of opioids after his father was in a car accident in 2015 and then lost his life to an opioid overdose 6 months later. Jordan took a very difficult situation and made it his passion.“I realized the impact and benefits of cannabis and CBD and wanted to dedicate my time and knowledge to helping others realize the benefits of this plant.”“I wanted to be the difference people want to see in the world, by providing the best possible products I could find.”Jordan's high energy and passion was rewarded this year as he was named the 2020 Las Vegas Cannabis Activist of the year. In a town of bright lights, no sleep and big names, there are none bigger and more real than J Bird.He is the face of Cross Country Wellness.Connect With J Bird:InstagramWebsiteWant to try out the Cross Country wellness products? J Bird has generously shared a discount code special for today's podcast listeners of Real Money Talks - Use Code: RMT30 at the discount for 30% off your entire order.Meet Loral Langemeier:Loral Langemeier is a money expert, sought-after speaker, entrepreneurial thought leader, and best-selling author of five books.Her goal: to change the conversations people have about money worldwide and empower people to become millionaires.The CEO and Founder of Live Out Loud, Inc. – a multinational organization — Loral relentlessly and candidly shares her best advice without hesitation or apology. What sets her apart from other wealth experts is her innate ability to recognize and acknowledge the skills & talents of people, inspiring them to generate wealth.She has created, nurtured, and perfected a 3-5 year strategy to make millions for the “Average Jill and Joe.” To date, she and her team have served thousands of individuals worldwide and created hundreds of millionaires through wealth-building education keynotes,...

The entrepreneurial world loves telling founders to "never give up"—but what if that advice is slowly killing your business? In this episode, I unpack why persistence without direction is just expensive stubbornness. The real skill isn't grinding through everything; it's knowing which assumptions to abandon while keeping the business alive. I share why running parallel experiments beats blind faith, and what a Twitter thread about Pieter Levels' "ugly" landing pages taught me about the beliefs we cling to without questioning.This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/dont-give-up-your-assumptions/The podcast episode: https://tbf.fm/episodes/432-dont-give-up-your-assumptions Check out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

As the industry heads into a new year, strong leadership and people development matter more than ever.In this episode of the Bug Bux Podcast, Allan Draper sits down with Alan Feuer, Associate Certified Entomologist with over 36 years in the pest control industry, Marine Corps veteran, and former Technical Director at Preventive Pest Control. Together, they dive deep into what it really takes to hire, train, and retain great technicians and why most companies struggle to do it well.Alan shares proven insights from decades of experience building teams, developing leaders, and implementing structured training systems, including the importance of the first 90 days, why interviews rarely tell the full story, and how character and integrity matter more than technical skill. They explore Preventive's team lead model, leadership pipelines, and how both small and large pest control companies can create accountability, trust, and consistency without losing their culture.This episode also tackles:Why early attrition isn't always a bad thingHow to train leaders instead of promoting by defaultThe difference between mistakes and character failuresApplying military leadership principles to pest controlWhy owners must take full ownership of results; good and badWhether you're a one-truck operator or leading a growing organization, this conversation will challenge how you think about leadership, training, and responsibility and give you practical ideas to start building a stronger team in 2026 and beyond.A must-listen for pest control owners who want better people, better leaders, and better long-term results.

Show Summary: In this episode, we're joined by John Zakel, Jr., founder of Smooth 401k, to explore how business owners can turn their 401(k) plans into a strategic advantage—not just a benefit expense. John breaks down why many small and mid-sized businesses overpay for their 401(k) plans and what owners can do to fix it. He explains how the right plan design can support business growth, improve employee retention, and create meaningful tax savings for both employers and their teams. The conversation also covers the rise of pooled and tech-enabled 401(k) platforms, how recent changes under SECURE 2.0 unlock overlooked tax credits, and why employee education is the key to building a stronger financial culture inside your organization. If you're a business owner looking to reduce costs, attract and retain great people, and use your retirement plan more intentionally, this episode offers practical insights you won't want to miss.   Website: www.smooth401k.com linkedin.com/in/johnzakeljr   Corporate Partner:Sums Plus Solutions - https://sumsplussolutions.com/ Profit First App Version 2.0 is here!  More Education. More Functionality. More Profit!

With more Jiu-Jitsu gyms and schools popping up all over the place, it's easier for people to switch gyms and find the one that is right for them and their goals.How do you integrate new members into your Jiu-Jitsu gym and culture when they've been training for a while and are transferring from another gym?Chapter Highlights:(00:00) Why Experienced Grapplers Still Feel Awkward When Joining a New Gym(03:30) The Coach's Perspective: Questions Every Instructor Should Ask Transfers(04:08) How to Use Social Media and Off-Mat Hangouts to Build Connection(07:08) Supporting a Transplant's Personal Goals (Competing, Teaching & More)(09:54) Why Gym Fit and Culture Matter Most for Retention(11:17) Upcoming Events: Costa Rica Camp, White Belt Camp, and Role Model Women's CampIf you love the podcast, share it with a friend!You can also leave us a 5-star rating in Spotify or Apple Podcasts.

 This week on the Oakley Podcast, host Jeremy Kellett is joined by ops managers Nick Dulaney and Jason Webb to review Oakley Trucking's milestones and challenges in 2025 and look ahead to 2026. Topics include overcoming a tough freight market, the impact of tariffs, equipment and trailer updates, and maintaining high safety and service standards. The discussion highlights proactive strategies for customer retention, operational improvements using data and AI, fostering company culture, annual bonuses, and the significance of the new St. Louis terminal. Key takeaways are Oakley's commitment to its drivers, adaptability in changing markets, positive outlooks for growth and efficiency in 2026, and so much more. Key topics in today's conversation include:Welcome to New Episodes for 2026 (0:52)Studio Updates and Appreciation for Team and Sponsors (2:16)Reflecting on 2025 Freight Market Challenges and Customer Relations (6:16)Proactive Freight Strategies and New Customer Opportunities (8:33)Impact of Tariffs on the Scrap Industry and Operations (10:26)Safety Initiatives and Driver Performance Improvements (13:47)Trailer Turnover Costs and Lessons Learned (16:57)Operational Efficiency, Data Reporting, and Role of Technology (21:09)Company Culture, Camaraderie, and Remembering Drivers (23:50)Annual Bonuses, Equipment, and Trailer Purchases and Sales (25:21)Podcast Success, Guest Highlights, and Retirements (28:37)Looking Ahead: Expanding Operations and the New St. Louis Terminal (32:05)Recruiting, Retention, and Maintaining High Standards (35:19)The Role of English Proficiency in Industry Changes (39:18)Owning Service and Company Reputation in 2026 (40:13)Holiday Stories and Family Reflections (42:02)Parting Thoughts and Optimism for 2026 (43:28)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, I'm joined by Virginie Raphael — investor, entrepreneur, and philosopher of work — for a wide-ranging conversation about incentives, technology, and how we build systems that scale without losing their humanity. We talk about her background growing up around her family's flower business, and how those early experiences shaped the way she thinks about labor, value, and operating in the real economy. That foundation carries through to her work as an investor, where she brings an operator's lens to evaluating businesses and ideas. We explore how incentives quietly shape outcomes across industries, especially in healthcare. Virginie shares why telehealth was a meaningful shift and what needs to change to move beyond one-to-one, supply-constrained models of care. We also dig into AI, venture capital, and the mistakes founders commonly make today — from hiring sales teams too early to raising too much money too fast. Virginie offers candid advice on pitching investors, why thoughtful cold outreach still works, and how doing real research signals respect and fit. The conversation closes with a contrarian take on selling: why it's not a numbers game, how focus and pre-qualification drive better outcomes, and why knowing who not to target is just as valuable as finding the right people. If you're thinking about the future of work, building with intention, or navigating entrepreneurship in an AI-accelerated world, this episode is for you. And for more conversations like this, join us at Snafu Conference 2026 on March 5th, where we'll keep exploring incentives, human skills, and what it really takes to build things that last. Start (0:00) Reflections on Work, Geography, and AI Adoption Virginie shares what she's noticing as trends in work and tech adoption: Geographic focus: she's excited to explore AI adoption outside traditional tech hubs. Examples: Atlanta, Nashville, Durham, Utah, Colorado, Georgia, North Carolina, parts of the Midwest. Rationale: businesses in these regions may adopt AI faster due to budgets, urgency, and impatience for tech that doesn't perform. "There are big corporates, there are middle and small businesses in those geos that have budget that will need the tech… and/or have less patience, I should say, for over-hub technologies that don't work." She notes that transitions to transformational technology never happen overnight, which creates opportunities: "We always underestimate how much time a transition to making anything that's so transformational… truly ubiquitous… just tends to think that it will happen overnight and it never does." Robin adds context from her own experience with Robin's Cafe and San Francisco's Mission District: Observed cultural and business momentum tied to geography Mentions Hollywood decline and rise of alternative media hubs (Atlanta, Morocco, New Jersey) Virginie reflects on COVID's impact on workforce behaviors: Opened a "window" to new modes of work and accelerated change: "There were many preexisting trends… but I do think that COVID gave a bit of a window into what was possible." Emphasis on structural change: workforce shifts require multi-year perspective and infrastructure, not just trends. Investor, Mission, and Capital Philosophy Virginie clarifies she is an investor, not a venture capitalist, resisting labels and prestige metrics. "I don't call myself a venture capitalist… I just say investor." Focuses on outcomes over categories, investing in solutions that advance the world she wants to see rather than chasing trendy tech sectors. "The outcome we want to see is everyone having the mode of work that suits them best throughout their lives." Portfolio themes: Access: helping people discover jobs they wouldn't otherwise know about. Retention / support: preventing workforce dropouts, providing appropriate healthcare, childcare, and caregiving support. "Anyone anywhere building towards that vision is investible by us." Critiques traditional venture capital practices: Raising VC money is not inherently a sign of success. "Raising from a VC is just not a sign of success. It's a milestone, not the goal." Concerned about concentration of capital into a few funds, leaving many founders unsupported. "There's a sense… that the work we do commands a lot less power in the world, a lot less effectiveness than holding the capital to hire that labor." Emphasizes structural, mission-driven investing over chasing categories: Invests in companies that prevent workforce dropouts, expand opportunity, and create equitable access to meaningful work. Portfolio strategy is diversified, focusing on infrastructure and long-term impact rather than quick wins. "We've tracked over time what type of founders and what type of solutions we attract and it's exactly the type of deal that we want to see." Reflects on COVID and societal trends as a lens for her investment thesis: "COVID gave a bit of a window into what was possible," highlighting alternative modes of work and talent distribution that are often overlooked. Labor, Ownership, and Durable Skills Virginie reframes the concept of labor, wages, and ownership: "The word labor in and of itself… is something we need to change." Interested in agency and ownership as investment opportunities, especially for small businesses transitioning to employee ownership. "For a very long time… there's been a shift towards knowledge work and how those people are compensated. If you go on the blue-collar side… it's about wages still and labor." Emphasizes proper capitalization and alignment of funds to support meaningful exits for smaller businesses, rather than chasing massive exits that drive the VC zeitgeist. AI fits into this discussion as part of broader investment considerations. Childhood experience in family flower business shaped her entrepreneurial and labor perspective: Selling flowers, handling cash, and interacting with customers taught "durable skills" that persisted into adulthood. "When I think of labor, I think of literally planting pumpkin plants… pulling espresso shots… bringing a customer behind the counter." Observing her father start a business from scratch instilled risk-taking and entrepreneurial spirit. "Seeing my dad do this when I was seven… definitely part of that." Skills like sales acumen, handling money, and talking to adults were early lessons that translated into professional confidence. Non-linear career paths and expanding exposure to opportunity: Concerned that students often see only a narrow range of job options: "Kids go out of high school, they can think of three jobs, two of which are their parents' jobs… Surely because we do a poor job exposing them to other things." Advocates for creating more flexible and exploratory career pathways for young people and adults alike. Durable skills and language shaping work: Introduction of the term "durable skills" reframes how competencies are understood: "I use it all the time now… as a proof point for why we need to change language." Highlights the stigma and limitations of words like "soft skills" or "fractional work": Fractional roles are high-impact and intentional, not temporary or inferior. "Brilliant people who wanna work on a fractional basis… they truly wanna work differently… on a portfolio of things they're particularly good at solving." Work in Progress uses language intentionally to shift perceptions and empower people around work. Cultural significance of language in understanding work and people: Virginie notes that language carries stigma and meaning that shapes opportunities and perception. References Louis Thomas's essays as inspiration for attention to the nuance and power of words: He'll take the word discipline and distill it into its root, tie it back into the natural world." Robin shares a personal anecdote about language and culture: "You can always use Google Translate… but also it's somebody learning DIA or trying to learn dharia, which is Moroccan Arabic… because my fiance is Moroccan." Human-Positive AI, Process, and Apprenticeship Virginie emphasizes the value of process over pure efficiency, especially in investing and work: "It's not about the outcome often, it's about the process… there is truly an apprenticeship quality to venture and investing." Using AI to accelerate tasks like investment memos is possible, but the human learning and iterative discussion is critical: "There's some beauty in that inefficiency, that I think we ought not to lose." AI should augment human work rather than replace the nuanced judgment, particularly in roles requiring creativity, judgment, and relationship-building: "No individual should be in a job that's either unsafe or totally boring or a hundred percent automatable." Introduces the term "human-positive AI" to highlight tools that enhance human potential rather than simply automate tasks: "How do we use it to truly augment the work that we do and augment the people?" Project selection and learning as a metric of value: Virginie evaluates opportunities not just on outcome, but what she will learn and who she becomes by doing the work: "If this project were to fail, what would I still learn? What would I still get out of it?" Cites examples like running a one-day SNAFU conference to engage people in human-centered selling principles: "Who do I become as a result of doing that is always been much more important to me than the concrete outcomes of this thing going well." AI Bubble, Transition, and Opportunity Discusses the current AI landscape and the comparison to past tech bubbles: "I think we're in an AI bubble… 1999 was a tech bubble and Amazon grew out of it." Differentiates between speculative hype and foundational technological transformation: "It is fundamental. It is foundational. It is transformative. There's no question about that." Highlights the lag between technological introduction and widespread adoption: "There's always a pendulum swing… it takes time for massively transformative technology to fully integrate." AI as an enabler, not a replacement: Transition periods create opportunity for investment and human-positive augmentation. Examples from healthcare illustrate AI's potential when applied correctly: "We need other people to care for other people. Should we leverage AI so the doctor doesn't have to face away from the patient taking notes? Yes, ambient scribing is wonderful." Emphasizes building AI around real human use cases and avoiding over-automation: "What are the true use cases for it that make a ton of sense versus the ones we need to stay away from?" History and parallels with autonomous vehicles illustrate the delay between hype and full implementation: Lyft/Uber example: companies predicted autonomous vehicles as cost drivers; the transition opened up gig work: "I was a gig worker long before that was a term… the conversation around benefits and portability is still ongoing." AI will similarly require time to stabilize and integrate into workflows while creating new jobs. Bias, Structural Challenges, and Real-World AI Experiments Discusses the importance of addressing systemic bias in AI and tech: Shares the LinkedIn "#WearThePants" experiment: women altered gender identifiers to measure algorithmic reach: "They changed their picture, in some cases changed their names… and got much more massive reach." Demonstrates that AI can perpetuate structural biases baked into systems and historical behavior: "It's not just about building AI that's unbiased; it's about understanding what the algorithm might learn from centuries of entrenched behavior." Highlights the ongoing challenge of designing AI to avoid reinforcing existing inequities: "Now you understand the deeply structural ingrained issues we need to solve to not continue to compound what is already massively problematic." Parenting, Durable Skills, and Resilience Focus on instilling adaptability and problem-solving in children: "I refuse to problem solve for them. If they forget their homework, they figure it out, they email the teacher, they apologize the next day. I don't care. I don't help them." Emphasizes allowing children to navigate consequences themselves to build independence: "If he forgets his flute, he forgets his flute. I am not making the extra trip to school to bring him his flute." Everyday activities are opportunities to cultivate soft skills and confidence: "I let them order themselves at the restaurant… they need to look the waiter in the eye and order themselves… you need to speak more clearly or speak loudly." Cultural context and exposure shape learning: Practices like family meals without devices help children appreciate attention, respect, and communication: "No iPad or iPhone on our table… we sit properly, enjoy a meal together, and talk about things." Travel and cultural exposure are part of teaching adaptability and perspective: "We spent some time in France over the summer… the mindset they get from that is that meals matter, and people operate differently." Respecting individuality while fostering independence: "They are their own people and you need to respect that and step away… give them the ability to figure out who they are and what they like to do." Parenting as a balance of guidance and autonomy: "Feel like that was a handbook that you just offered for parenting or for management? Either one. Nobody prepares you for that… part of figuring out." Future of Work and Technology Horizons Timeframes for predicting trends: Focus on a 5-year horizon as a middle ground between short-term unpredictability and long-term uncertainty: "Five years feels like this middle zone that I'm kind of guessing in the haze, but I can kind of see some odd shapes." Short-term (6–18 months) is more precise; long-term (10–15 years) is harder to anticipate: "I'm a breezy investor. Six months at a time max… deal making between two people still matters in 18 months." Identifying emerging technologies with latent potential: Invests in technologies that are ready for massive impact but haven't yet had a "moment": "I like to look at technologies that have yet to have a moment… the combo of VR and AI is prime." Example: Skill Maker, a VR+AI training platform for auto technicians, addressing both a labor shortage and outdated certification processes: "We are short 650,000 auto technicians… if you can train a technician closer to a month or two versus two years, I promise you the auto shops are all over you." Focuses on alignment of incentives, business model innovation, and meaningful outcomes: "You train people faster, even expert technicians can benefit… earn more money… right, not as meaningful to them and not as profitable otherwise." Principles guiding technology and investment choices: Solving enduring problems rather than temporary fads: "What is a problem that is still not going to go away within the next 10–15 years?" Ensuring impact at scale while creating economic and personal value for participants: "Can make a huge difference in the lives of 650,000 people who would then have good paying jobs." Scaling, Incentives, and Opportunity Re-examining traditional practices and identifying opportunities for change: "If you've done a very specific thing the exact same way, at some point, that's prime to change." Telehealth is an example: while helpful for remote access, it hasn't fundamentally created capacity: "You're still in that one-to-one patient's relationship and an hour of your time with a provider is still an hour at a time." Next version of telehealth should aim to scale care beyond individual constraints: "Where do we take telehealth next… what is the next version of that that enables you to truly scale and change?" Incentives shape outcomes: "Thinking through that and all the incentives… if I were to change the incentives, then people would behave differently? The answer very often is yes, indeed." Paraphrasing Charlie Munger: "Look for the incentives and I can tell you the outcome." Founders, Pitching, and Common Mistakes Pet peeves in founder pitches: Lack of research and generic outreach is a major turn-off: "I can really quickly tell if you have indeed spent a fraction of a minute on my site… dear sir, automatic junk. I won't even read the thing." Well-crafted, thoughtful cold inbound pitches get attention: "Take some time. A well crafted cold inbound will get my attention… you don't need to figure out an intro." Big mistakes entrepreneurs make: Hiring too early, especially in sales: "Until you have a playbook, like don't hire a sales team… if you don't have about a million in revenue, you're probably not ready." Raising too much capital too quickly: "You get into that, you're just gonna spend a lot more time fundraising than you are building a company." Comparing oneself to others: "You don't know if it's true… there's always a backstory… that overnight success was 15 years in the making." Sales Strategy and Non-Sales Selling Approach is contrarian: focus on conversion, not volume: "It is not a numbers game. I think it's a conversion game… I would much rather spend more time with a narrower set of targets and drive better conversion." Understanding fit is key: "You gotta find your people… and just finding who is not or should not be on your list is equally valuable." Recognizes that each fund and business is unique, so a tailored approach is essential: "The pitch is better when I'm talking to the quote unquote right people in the right place about the right things." Where to Find Virginie and Her Work Resources for listeners: Full Circle Fund: fullcirclefund.io  Work in Progress: workinprogress.io  LinkedIn: Virginie Raphael  Where to Access Snafu Go to joinsnafu.com and sign up for free.  

After 20+ years of coaching salon owners, I can spot the pattern in under 5 minutes. Talented stylist opens dream salon, becomes overwhelmed operator, wonders what went wrong. If you're working harder than ever but not getting ahead, if you're the busiest person in your salon but still stressed about money, you're not alone.In today's episode, I'm revealing the #1 mistake that keeps talented salon owners stuck. The problem is that you're trying to solve business problems with technical skills instead of business skills. You cannot solve business problems by doing more hair.I'm breaking down the 5 Pillars of Salon Success, the framework that separates struggling salons from thriving ones. Most salon owners are working on 1 or 2 of these pillars. The successful ones master all 5.IN THIS EPISODE:[00:00] Why this episode might change how you see your business[01:19] The pattern I see constantly with salon owners[03:00] What most salon owners do when struggling[04:03] The #1 mistake: You can't solve business problems by doing more hair[06:00] The shift successful salon owners make[07:02] The 5 Pillars of Salon Success framework[07:19] Pillar #1: Management & Systems[08:09] Pillar #2: Money & Financial Clarity[09:03] Pillar #3: Marketing That Actually Works[10:14] Pillar #4: Super Stylist (Team Performance)[11:12] Pillar #5: Team & HR (Hiring, Culture, Retention)[12:34] Why all 5 pillars must work together[13:00] Why overwhelm comes from incomplete business education[13:22] Announcing the free 3-part video training[15:00] Introducing GROW Business School (12-month program)[15:25] How to access the free trainingWant MORE to help you GROW?FREE 3-PART VIDEO TRAINING:"The Five Things Holding Your Salon Back From Growing (And How to Fix Them)"

Host Mark Gage, MD chats with paper authors Timothy Murphy, MD and Roman Natoli, MD, PhD about the findings of their research: "Implant Retention versus Fixation Removal for the Treatment of Fracture-Related Infections (FRIs)" in the first part of the episode. In the second part, Dr. Gage discusses the study findings with paper author Taylor Woolnough, MD from the paper entitled: "The Anterior Approach Does Not Improve Recovery After Hemi-arthroplasty for Femoral Neck Fracture: A Randomized Controlled Trial." Live from the 2025 OTA Annual Meeting.  For additional educational resources visit OTA.org

I've said this before, we're going back to basics when it comes to creating content online. In this AI age we are craving memorable content that connects us and feels human, content that feels real and tangible. There's an increasing trend for an analog lifestyle, we'll explore what those trends look like with lots of examples (all linked below!) and how I plan to incorporate this into my own content in 2026. We'll talk about how the viral Topgolf story ended and what viral unplanned moments can teach us about belonging online. We'll also discuss how important your retention rates are and why community interactions are key to engagement and growth.In this episode we'll be covering:Reframing trendy content, especially if you feel anti-trend and don't want to follow along.Getting people to interact with your posts and how I get so many comments.Creating content that makes people feel connected and like they belong somewhere.Why the analog trend is working so well right now and how to start incorporating it into your own content plan.How to hold audience attention, and increase retention rates and watch time with current trends.Featured content in this episode:Shannonmckinstrie: Topgolf breakdownTravelingtoretirement: Our number one money rule as a married coupleProfessorcorporate: Ways to call people stupid at workSatmasterclass: WritingAmbitiouslyalexa: January journal prompts Wordsof_emmaheaphy: Journaling on screenAskbridgetteg: Boyfriend instruction manualTheselfhelpplanner: Four goals you need for 2026Vuongdusti: Media I've been consuming instead of doomscrollingCheesegal: You let your kids pick the menuTahirashome: 10 Things we did to makeRecommended episodes:Episode 067: The Importance of Belonging on Social MediaEpisode 088: Find Your Content Rhythm and Build a Simple Content StrategyEpisode 090: How You're Going to Become Really Good at Content Creation in 2026 (Part 2)Episode 092: This is the Era of Experiences and BelongingEpisode 096: Building Real Community with Stories and Shared MomentsSend a message!If you use the send a message option above, be sure to include your email address if you would like a reply! (Please allow 3-5 business days for a response) Join me in the Reels Lab! Love this conversation? Make sure to follow and subscribe so you never miss an episode. Connect with me on Instagram!

Employee retention remains one of the most pressing challenges in senior living, but according to The Queen of Retention, Cara Silletto, the problem isn't that “nobody wants to work anymore.” In this episode of Bridge the Gap, Josh Crisp and Lucas McCurdy welcome Cara back to unpack why retention failures are often rooted in leadership, culture, and outdated assumptions. Cara introduces her Employee Retention Ecosystem, a holistic framework that assigns shared responsibility across employees, managers, and executives. Using a simple but powerful gardening analogy, she explains how leaders must individualize care, equip managers, and create environments where people can thrive.This week we discuss:The myth behind “nobody wants to work anymore”The Employee Retention Ecosystem explainedGen Z priorities and mental health realitiesBalancing empathy with accountabilityMeet the Hosts:Josh CrispLucas McCurdyConnect with Our GuestCara SillettoLearn more about the Employee Retention Ecosystememployeeretentionecosystem.com magnetvault.com Produced by Solinity Marketing.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Become a sponsor of Bridge the Gap.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTok

If you put all your clients on podiums and celebrate their achievements, they'll stay longer and you'll earn more. Today on “Run a Profitable Gym,” Chris Cooper breaks down the in-house competition he's refined over 15 years: the Intramural Open. The four-week event can be run completely on its own or combined with the CrossFit Games Open.Two-Brain's signature fun competition is a win for everyone: Clients get podium moments they can't get anywhere else, and gym owners see measurable improvements in retention and average revenue per member. Plus, Coop has added a special bring-a-friend workout that's an A+ marketing opportunity.From setup logistics to post-competition revenue boosters, Coop lays out the exact steps for running a successful team competition in your gym. You'll even learn how to offer pre-event programs and specialty clinics to generate additional revenue before the competition begins.Chris also shares survival tips to avoid burnout and refresh the open if you've run the event before. If you're ready to boost revenue and retention and fill your gym with good vibes to start 2026, this episode is for you!To download the Intramural Open guide, head to Gym Owners United via the link below.LinksGym Owners UnitedBook a Call8:04 - Setting up the Intramural Open11:51 - Pre-open activities18:14 - Points and scoring23:51 - Results = more money28:28 - How to refresh the open

Michigan's retention has been really good See omnystudio.com/listener for privacy information.

Retention Wednesday and Portal Madness continuesSee omnystudio.com/listener for privacy information.

On this week's edition of The Michigan Recruiting Insider, Sam Webb, Steve Lorenz, and Brice Marich discussed the challenges of roster retention following a coaching change, emphasizing the importance of retaining key players such as Bryce Underwood, Andrew Marsh, and Blake Frazier. Despite losing Cole Sullivan to Oklahoma, the team has retained most of the top names. The conversation highlighted the financial pressures of overpaying players to retain them. The retention efforts involving Enow Etta, Trey Pierce, Jyaire Hill, and Shamari Earls are covered in detail. Turning to future prospects, the team also discussed potential recruits and portal targets, including Bodie Sparrow, JJ Buchanan, and Quincy Porter, and noted the strategic importance of balancing production and potential in recruiting decisions. Porter's talent and star potential were highlighted, while Buchanan's familiarity with the offensive system and chance to make an immediate impact were emphasized. Finally, the conversation also covered receiver Dakota Guerrant's decision-making process and the importance of securing top in-state talent. Get 50% off an annual subscription to TheMichiganInsider.com during our Transfer Portal Special, but act fast. This deal is available only for a limited time. - https://247sports.com/college/michigan/UserSubscription/New/?Subscription=2661 To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

Inside Carolina's senior reporter Greg Barnes joins Tommy Ashley to discuss the news that North Carolina wide receiver Jordan Shipp has re-signed with the Tar Heels. Barnes and Ashley discuss the importance of retention for team chemistry and cohesion in the portal era. UNC continues to fill the roster via the portal, but retaining Shipp, edge Melkart Abou-Jaoude, running back Demon June and Leroy Jackson as well as defensive back Jaiden Patterson and others will aid in the process of team building with another year of 50 plus roster additions.   This show is brought to you by Inside Carolina, the No. 1 site for UNC sports coverage and community. Visit http://www.InsideCarolina.com   Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.