Podcasts about Retention

Every chiropractor wants patients who stay committed, not just until the pain fades, but for life. Dr. Tabor Smith reveals how a clear spinal-hygiene system turns that vision into reality. He shares the habits, structure, and mindset that help teams lead with certainty and patients take ownership of their care. This conversation dives into how simple daily systems can improve outcomes, prevent degeneration, and build real retention without adding complexity. You'll also learn how to empower your team with training that drives compliance, consistency, and conviction so your entire practice grows from purpose, not pressure.In this episode you will:Learn how to install a spinal-hygiene system that improves compliance and outcomes.Discover the four daily movements that protect the spine and increase patient buy-in.See how to connect hygiene education with patient retention and reactivation.Understand how to train your team to speak with certainty and consistency.Explore how a “dental model” for spinal care scales practice growth sustainably. Episode Highlights02:25 – Learn how a “tip-of-the-spear” mindset keeps chiropractors leading with conviction and purpose.03:45 – See why uniting passion with structure helps practices grow without chaos.05:42 – Understand why spinal hygiene fits every chiropractic technique and drives long-term retention.07:49 – Hear how the vision for spinal hygiene parallels dentistry's success in creating daily habits.08:36 – Discover how modern posture and technology accelerate spinal degeneration—even in teens.10:45 – Clarify the patient's role in lifelong spinal care versus the chiropractor's responsibility for checkups.15:13 – Learn what research reveals about how degeneration starts and how to reverse engineer prevention.19:37 – Explore how lifestyle habits influence 40 percent of spinal health outcomes.20:14 – Understand the “two-week rule” showing when immobilized joints begin arthritic change.24:31 – Introduce four core spinal-hygiene exercises every patient can safely perform at home.26:36 – Target C5 and L4-L5—the two areas most prone to degeneration—and how to protect them daily.27:50 – Use the “why” behind spinal hygiene to dramatically increase patient compliance.31:06 – Train tone, empathy, and certainty so your team converts through genuine care, not scripts.33:25 – Model home-care consistency across your team to raise accountability and results.36:36 – Simplify rollout with ready-made hygiene kits and see how the system runs itself.40:05 – Hear about the Certified Spinal Hygienist giveaway and how to enter for your full team.46:48 – Catch the closing reminder on how to email Dr. Tabor to join the draw before it closes.47:12 - Dr. Kale talks with Success Partners Dr. Andrew Wells and Dr. Chad Woolner from Simplified Functional Medicine about how chiropractors can add functional medicine without adding more work or complexity. They share the personal health challenges that led them into the field and why so many chiropractors struggle to deliver it on their own. They outline how their team-driven system keeps chiropractic central, protects a CEO's time, and creates strong clinical and financial results. It's a powerful look at what's possible when you simplify and step into your next level of impact. Resources MentionedLearn more about the TRP Remarkable Business Immersion - March 6 - 7, 2026 in Phoenix, AZ and March 20 - 21, 2026 in Brisbane, AUS - https://theremarkablepractice.com/upcoming-events/To learn more about the REM CEO Program, please visit:http://www.theremarkablepractice.com/rem-ceoFor more information about Simplified Functional Medicine please visit:  https://simplifiedfunctionalmedicine.com/Book a Strategy Session with Dr. Pete - https://go.oncehub.com/PodcastPCPrefer to watch? Catch the podcast on YouTube at: https://www.youtube.com/@TheRemarkablePractice1To listen to more episodes, visit https://theremarkablepractice.com/podcastor follow on your favorite podcast app.

Donor love is measurable, and in this lively discussion, guest Lynne Wester, Principal and Founder of Donor Relations Group, brings the receipts. Drawing on data from her seventh global donor relations survey, conducted every two years since 2013 with more than 1,000 participants, Lynne shows us why retention, not the next big campaign, is where the real money is.Her core message is blunt and refreshing: we obsess over the ask even though it represents a tiny slice of our contact with supporters. As Lynne puts it, “Retention is the secret sauce of fundraising.” Most organizations still pour staff time and budget into events and tactics with weak ROI, while reporting that they are only able to share impact with less than 20 percent of their donors. That gap is not just operational; it is a revenue problem.The survey findings expose a pattern. Many donor relations teams sit under a mountain of tasks but lack a strategic plan, making them vulnerable to “seagulling” requests that fly in, drop work, and disappear. At the same time, donor relations professionals tend to stay in their roles four to nine years, while frontline fundraisers churn in about 16 months. The people who understand donor experience best often have the quietest internal voice, and Lynne's work is about giving them data to change that.She shares how longitudinal data helped the sector mostly abandon donor honor rolls: today, over 80 percent of nonprofits no longer produce donor lists that were costly and not meaningful. The survey is now pushing similar change around giving societies, the split between receipts and acknowledgements, and the use of AI. Lynne is candidly concerned that many organizations use AI tools without organizational policies, even as donor databases at major institutions have been compromised. For her, donor confidentiality and the Donor Bill of Rights demand guardrails before automation.Perhaps the most poignant remark is Lynne's insistence that gratitude and listening are not “extras” but performance drivers. Retaining a donor is five to seven times less expensive than acquiring a new one, and organizations that cared for donors as human beings during crises like the 2008 downturn and COVID raised twice as much as those that just kept asking. She argues that if a donor is not “worth a stamp,” the organization does not deserve the gift.Lynne leaves viewers with a challenge wrapped in encouragement: use data to question tradition, ask donors for their opinions, and treat stewardship as strategic fund management, not a courtesy. When you align technology, policies, and human connection around gratitude and impact, you are not just being nice—you are building a durable, scalable fundraising engine.#TheNonprofitShow #DonorRelations #FundraisingDataFind us Live daily on YouTube!Find us Live daily on LinkedIn!Find us Live daily on X: @Nonprofit_ShowOur national co-hosts and amazing guests discuss management, money and missions of nonprofits! 12:30pm ET 11:30am CT 10:30am MT 9:30am PTSend us your ideas for Show Guests or Topics: HelpDesk@AmericanNonprofitAcademy.comVisit us on the web:The Nonprofit Show

If you're hustling for new clients but still not seeing the steady revenue growth you expected… this episode is your wake-up call. Because visibility brings people in, but retention is what keeps your business growing, profitable, and stable.This week, we're digging into the most underrated marketing strategy in the salon industry: client retention.Not vibes. Not the algorithm. Not more posts.Retention.Inside the episode, we break down:Why retention is marketing (and why most owners treat it like a separate thing)The real reason your marketing isn't compoundingThe quiet ways salons lose clients without realizing itThe 5 essential touch points every salon needs to keep clients coming backHow to create a client journey that builds loyalty, not leaksIf you want your salon to grow without constantly refilling the bucket, retention has to be part of your ecosystem. This episode shows you exactly how to make that happen.Want the systems that make retention automatic? Join The Monday ClubInside The Monday Club, you get the tools, templates, and support to create consistent client experiences, better retention, stronger team communication, and systems that actually work. https://www.lexilomax.com/monday-clubStart with the Salon Visibility MasterclassLearn how to set up your Google strategy, client journey, and visibility systems in 90 minutes.https://www.salonmindsmastermind.com/salon-visibilityMoving Meditations:Episode 50: https://open.spotify.com/episode/0DnKPTYLKBEgVapWUidi8r Episode 67: https://open.spotify.com/episode/2pOWMVjdKzZqBwAuVGqm5L Episode 33: https://open.spotify.com/episode/1BhA9m56jAfEXfeSgDZHRu

Kristen Kavanaugh is the author of Courage Over Fear and the founder of The Agency Initiative, working to connect people's work with meaning in alignment with their values. Previously, she was the vice chair of the Defense Advisory Committee on Diversity & Inclusion and the senior director of inclusion, talent & learning at Tesla. Here are my key takeaways: Values Dissonance Drives Talent Away: The conflict between personal values and the actions or culture of a company—especially at the leadership level—causes significant personal distress and ultimately leads to attrition. Kavanaugh described experiencing anxiety and physical symptoms, including panic attacks, that her body was trying to communicate to her before she left her role at Tesla. She emphasized that listening to those internal signals is crucial and that her health immediately improved once she made the decision to leave the toxic environment. For organizations, this highlights that failing to align with and uphold core values will physically and mentally harm employees, particularly those with less privilege, leading to the loss of valuable talent. Courageous Leadership and Psychological Safety are Key to DEI Success: DEI work thrives when leadership models courage and takes a clear stand on inclusion. Kavanaugh, who led the DEI team, noted that when the CEO began making public statements that were antithetical to the work they were doing, it caused deep pain and was the "start of the unravelling" of DEI at the company. This demonstrated that leadership's visible choice of "courage over fear"—especially by those with power and privilege (the "decision calculus" factor)—is necessary to foster a culture where all employees, particularly underrepresented groups, feel safe and valued enough to stay. Retention and Growth is Built on Small, Consistent Acts of Agency (The 5% Approach): The concept of the "Agency Loop" highlights that a healthy professional life is a cycle of authenticity, intentional decision-making, and growth. The key to starting and sustaining this cycle is the "5% more courageous approach," which breaks down intimidating acts of courage into small, manageable steps. For workplace retention, this means that cultural change and a sense of agency aren't just about massive, high-risk confrontations; they are built through everyday choices, such as a manager creating space for honest dialogue or an employee simply dressing in a way that feels authentic to them. These small, consistent actions compound over time to build resilience and a stronger, more authentic leader and employee. Follow Kristen at https://www.courageoverfearbook.com/.

The data every gym owner needs is finally here! Two-Brain's sixth annual “State of the Industry” guide was released on Nov. 10 on "The Sevan Podcast." Check out this rebroadcast as hosts Sevan Matossian and Matt Souza break down key gym business stats with Two-Brain founder Chris Cooper.The free 72-page guide delivers critical benchmarks and insights from thousands of gyms worldwide, giving you the clarity to make confident decisions about pricing, staffing, retention and growth in 2026.How long are gyms keeping clients, and what's driving retention?What's the difference between big group, small group and one-on-one training, and why does this matter for your bottom line? How many members should you have before hiring your first coach? Why hasn't coach pay increased despite rising gym revenues?How do you survive the November to December slump and capitalize on the January rush? Should you invest in paid ads, or are there smarter ways to grow? And, of course, how much are gym owners making?This episode is all about trends, surprises, best practices and actionable takeaways from the data. Get the guide and use it to build a profitable fitness business. Download the brand-new “State of the Industry” report via the link below! Links"State of the Industry" ReportGym Owners UnitedBook a Call0:00 - Intro and guide overview4:10 - Background on Chris and Two-Brain15:16 - Retention and churn19:48 - Gym growth by client count25:19 - Millionaire gym owners28:14 - CrossFit's impact and future41:58 - Big group, small group and one-on-one59:49 - Cost to open a CrossFit gym1:06:51 - Tips for paid ads1:17:27 - Seasonal gym trends1:33:07 - Two-Brain Summit1:34:13 - Coach pay and development

Come to a Dehoarding Accountability Zoom Session: http://www.overcomecompulsivehoarding.co.uk/ticket Subscribe to the podcast: https://www.overcomecompulsivehoarding.co.uk/subscribe Podcast show notes, links and transcript: http://www.overcomecompulsivehoarding.co.uk/  On this episode, I'm joined by Dr Jan Eppingstall to unpack how our possessions connect with our sense of identity and self-concept, and why letting go can feel so threatening for those of us who hoard. We talk through how objects hold meaning, memories, and dreams for the future, and what it looks like to build a stronger sense of self without clinging to things. If you've ever felt like discarding something meant losing a part of yourself, you definitely want to listen to this one. We break down exactly why that fear happens and where to start. A plant pot associated with negative experiences. Discussion of emotional and aesthetic reasons for keeping vs. discarding. Objects “glowering" at us. Identity and Self-Concept in Hoarding Definition of identity and self-concept. Possessions and Sense of Identity The psychological process of possessions intertwining with identity. How this differs from typical sentimental attachment. Retention itself (rather than use or display) as a meaning-making act in hoarding. The difference between identity (roles, characteristics, life story) and self-concept (beliefs about self, worth, and abilities). Typical patterns seen in people with hoarding disorder: fragmented identity, externalised identity via objects. Psychological Fusion Between Identity and Possessions The concept of "identity objects" — how discarding items feels like losing part of oneself. Objects as external proof and storage for identity, memory, and meaning. Safety of objects over human relationships. The cycle of validation and shame in hoarding. Pathways to Possession-Identity Fusion Childhood experiences and boundary violations leading to control needs. Identity confusion and external markers for self-definition. Psychological ownership: objects as self-extension. Functions of retained objects—proof of past, present, and future self. Anthropomorphism and obligations to objects. Executive function challenges: objects as external memory aids. Perfectionism and fantasy identity protection. Influence of cultural materialism and marketing. The Fear of Losing Identity When Discarding Objects "Throwing away part of myself." Three psychological routes for ownership: control, intimate knowledge, and personal investment. The role of control and avoidance of uncertainty. The painful admission of poor judgment (e.g., unworn clothing) when discarding. Possessions as Identity Markers Retaining items from past roles (retired teachers, old job materials). Holding onto objects representing hopes for future identity. Objects as evidence for important life chapters, relationships, or personal history. Psychological needs these objects serve and when that becomes problematic. Books as Proof of Intellectual Identity Discussion of books held as evidence of being intellectual, regardless of actual reading. Exploration of how objects can become substitutes for action and risk. Therapeutic approach to shifting identity building from possession to action. Community and Connection in the Hoarding Journey The loneliness and isolation frequently felt by people who hoard. The importance of community, connection, and peer support, including podcast listeners and accountability sessions. Effects of increased openness and connection on identity. Identity Shifts During Dehoarding and Recovery Changes in identity during the process of recovery and letting go. Building new narratives — sometimes research or recovery itself becomes an identity. Increased connection and belonging through shared experience and vulnerability. Maintaining Identity Without Excessive Possession Strategies for building identity through actions, creativity, and lived experience. Selecting representative or truly meaningful items rather than keeping everything. Observing how "non-hoarding" individuals make decisions about sentimental items. Discomfort and growth opportunities in sharing one's journey while still in progress. The value of authenticity and vulnerability. First Steps for Listeners Fearing Loss of Self Through Discarding Acknowledging that fear is rational and understandable. Suggesting mindful observation of attachment thoughts. Testing beliefs by gentle action, e.g., creative tasks with what is already available. Finding supportive people for accountability and encouragement. Reflective work on personal values — building identity from the inside. Reassurance that identity predates possessions and is not dependent on them. Objects as scaffolding rather than the core of one's identity. Encouragement to trust oneself and to start building stability from within. Links Come to a Dehoarding Accountability Zoom session: Accountability Booking Form Dr Jan Eppingstall at Stuffology https://www.facebook.com/stuffologyconsulting/ https://twitter.com/stuff_ology https://www.instagram.com/stuff_ology/ Dr Jan Eppingstall on Pinterest Website: Overcome Compulsive Hoarding Become a Dehoarding Darling Submit a topic for the podcast to cover Questions to ask when dehoarding: https://www.overcomecompulsivehoarding.co.uk/podquestions Instagram: @thathoarderpodcast Twitter: @ThatHoarder Mastodon: @ThatHoarder@mastodon.online TikTok: @thathoarderpodcast Facebook: Overcome Compulsive Hoarding with That Hoarder Pinterest: That Hoarder YouTube: Overcome Compulsive Hoarding with That Hoarder Reddit: Overcome Compulsive Hoarding with That Hoarder subreddit Help out: Support this project Sponsor the podcast Subscribe to the podcast Subscribe to the podcast here

Episode #126 is up!  Check it out!!!Diversifying the Educator PipelineSpecial Guest Dr. Shaylyn Marks, Assistant Professor of Teacher Education at California State University, Bakersfield, joins Dr. Woods on episode #126 of Leading Out The Woods to discuss Diversifying the Educator Pipeline. In this episode, they explore Dr. Marks' research and her book, Diversifying the Educator Pipeline: Supporting Black Educators through Recruitment, Preparation, and Retention. Together, they unpack the historical impact of Brown v. Board of Education, the challenges Black preservice teachers have faced and the urgent need to recruit, support, and retain more Black educators in today's schools.

Christine Russo, host and creator of What Just Happened, continues to explore brand marketing strategies that work in a retail everywhere world. Russo selected her guest Jenny Coates to discuss the non linear shape of the customer journey and how marketers can build clarity and connection in an environment defined by fragmented attention and unpredictable discovery.Throughout the conversation, Russo frames the modern customer path as a system without a single entry point. Consumers discover brands through social platforms, micro influencers, video, email, word of mouth and AI driven search, and often arrive through side doors rather than the digital front door. Instead of a predictable funnel, Russo emphasizes that today's journey moves like a pinball machine, with brand touchpoints acting as the paddles, bumpers and signals that keep the customer engaged and moving.The discussion highlights why authenticity and consistency are now the most important tools for marketers. Russo examines how brands must be prepared to meet customers wherever they land, how weak touchpoints break momentum, and how retention depends on keeping customers inside a living ecosystem rather than treating purchase as the end of the relationship. They also explore the tension between the human desire for linear frameworks and the nonlinear reality of modern behavior, and the need to build a structured internal plan that still accommodates nonlinear engagement patterns.The episode reinforces Russo's point of view that discovery, engagement and loyalty are no longer sequential steps. They are continuous loops shaped by content quality, channel readiness and the strength of a brand's experience across every entry point. By breaking down how marketers can operate in this environment, Russo continues to lead conversations that map the new rules of brand building in a retail everywhere world.

Introduction to Customer Journey, with Neil Wilkins at Cambridge Marketing College"From Awareness to Retention — how to choreograph meaningful customer experiences that drive lifetime value."This session introduces the customer journey as a living process rather than a funnel — one that moves through mindsets, emotions, and actions. You'll learn how to map customer behaviours, stimulate trust, and design interactions that grow lifetime value.Session OverviewBy the end of this session, you will be able to:Understand the three core journey phases — Awareness, Conversion, Retention.Recognise customer mindsets within each phase.Design actions that move customers forward.Connect these steps to enhanced Customer Lifetime Value (CLV).More content like this at Cambridge Marketing College http://marketingcollege.com

At what point should a founder stop running finance and accounting and hand the numbers to an expert? In episode #328, Ben Murray walks through the inflection points when SaaS founders should consider hiring a bookkeeper and/or fractional CFO to protect data accuracy, improve forecasting, and strengthen company valuation. You'll learn the warning signs that your financial systems and reporting are holding back growth—and how to build a finance function that scales with your business. What You'll Learn When to hire help by ARR stage Monthly close discipline: Why closing your books every month—accurately—is critical for investor trust. Accrual vs. cash accounting: How switching methods reveals true business performance. COGS clarity: Setting up a SaaS P&L that separates revenue streams, COGS, and OPEX for real gross-margin insight. Retention readiness: Why your MRR schedule (revenue by customer by month) is worth its weight in gold. Cash-flow forecasting: How to move beyond the bank-balance mentality to proactive cash planning. Investor presentation: Ensuring your metrics, slide deck, and financial statements tie together cleanly. Why It Matters For Founders: Delegating finance isn't failure—it's a strategic step toward sustainable scaling and higher valuation. For CFOs and Advisors: Knowing these trigger points helps you coach founders on financial readiness. For Investors: A disciplined monthly close and clean P&L build confidence in revenue quality and forecasting accuracy. Key Takeaways Growth dictates urgency: the faster you scale, the earlier you need finance expertise. A bookkeeper should close the books by mid-month to avoid costly cleanup later. Move to accrual accounting to show economic performance and support fundraising. Create an accurate MRR schedule to prove retention and ARR health to investors. Build a basic forecast to manage cash runway and hiring decisions with confidence. Resources Mentioned SaaS Metrics Foundation Course: https://www.thesaasacademy.com/the-saas-metrics-foundation Finance 101 for Founders: https://www.thesaasacademy.com/finance-101-for-saas-founders Quote from Ben “Just like I couldn't go in and code your product, most founders can't scale as CFO. At some point, finance needs a specialist so the business can keep growing on solid data.”

Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the common misconceptions surrounding pricing and customer retention. He emphasizes that many businesses misdiagnose their issues as pricing problems when, in fact, the root cause often lies in the customer experience. Through various examples and case studies, John illustrates the importance of understanding customer needs, improving service quality, and focusing on key performance indicators to drive business growth. He also highlights the need for leaders to shift their mindset regarding pricing pressures and to prioritize delivering exceptional experiences to their customers. Takeaways: Price is often used as an excuse for business failures. Customer experience is crucial for retention and loyalty. Many companies misdiagnose retention issues as pricing problems. Understanding customer needs goes beyond just asking them. Key performance indicators should focus on what truly drives growth. The experience provided can justify higher prices. Leaders need to shift their mindset about pricing pressures. Effective communication with customers is essential for retention. Improving service quality can lead to increased sales and customer loyalty. Businesses should focus on earned growth rather than bought growth. Chapters: 00:00Introduction and Personal Updates 02:07Price Myth Busting: Understanding Customer Perception 07:27The Importance of Customer Experience in Retention 12:18Identifying Key Performance Indicators (KPIs) for Success 18:45Value vs. Price: The Customer Experience Perspective 23:44Mindset Shifts for Leaders Facing Pricing Pressure Links: Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Blogs on Price Myths: https://thedijuliusgroup.com/4-price-myth-busters/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Jordan Tripp joins Colter Nuanez to define Bobby Ball, talk about the details of Montana's 29-24 win over Eastern Washington, Montana's physical retention strategy in terms of personnel, UM's road trip to Portland State and a chat about No. 9 UC Davis at No. 3 Montana State on Saturday night in Bozeman.

In this episode, I sit down with Brooks Loughry, who brings over 20 years of experience in the aesthetic medical industry. We talk about how medical spas have evolved, what it takes to stand out in such a competitive market, and why discounting your services can actually hurt your business.   Brooks shares his approach to building sustainable, value-based business models through strong team training, smart marketing, and unforgettable patient experiences. We also dive into the power of referrals, how to boost sales without slashing prices, and what really drives long-term success in this industry.   Tune in for practical, no-fluff advice to elevate your practice and increase profitability without compromising your worth.   What you'll hear in this episode: [02:40] Challenges and Opportunities in Med Spas [05:35] The Business Side of Med Spas [11:40] Discounting and Membership Models [16:25] Long-Term Patient Value and Retention [26:15] The Power of Referrals in Business [27:10] Nuances of Discounting and Value Exchange [28:00] Building Loyalty Through Personalized Experiences [36:15] Reducing No-Shows and Cancellations [39:55] Effective Rebooking Strategies [41:10] Avoiding Common Business Pitfalls   If you like this episode, check out: Keep Your Business Profitable with Strategic Cost Management A Deep Dive into Your Profitability Strategy The $5M Bottleneck   Connect with Brooks Loughry: LinkedIn: Brooks Loughry Instagram: @brooksadvises Email: Brooks@bioenergylabs.com   Learn more about our CFO firm and services: https://www.keepwhatyouearn.com/   Connect with Shannon: https://www.linkedin.com/in/shannonweinstein Watch full episodes: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ Follow along on IG: https://www.instagram.com/shannonkweinstein/   The information contained in this podcast is intended for educational purposes only and is not individual tax advice. We love enthusiastic action, but please consult a qualified professional before implementing anything you learn.

If your product strategy stops at the download, you're leaving impact—and revenue—on the table. In this conversation, I sit down with Ghazenfer Mansoor, CEO & founder of Technology Rivers, to talk about building software that actually gets used, loved, and shared. Ghazenfer has been in mobile since the pre-iPhone days and has led the build of nearly 60 apps, primarily in healthcare. We explore ideas from his forthcoming book, Beyond the Download, including why retention beats acquisition, when a mobile app truly makes sense (and when a web experience is smarter), and how AI-driven, proprietary workflows can become a company's real moat. We also step into leadership, including what it takes to fix “broken” projects, the values that guide his global remote team (transparency, fairness, and getting things done), and why peer networks and coaching matter for founders. It's a practical, fast-moving chat for leaders who want their technology to create efficiency, differentiation, and long-term value. Here are some highlights: -Retention over acquisition: Ghazenfer shares practical ways to design for daily use and bring people back because downloads without engagement aren't success. -“Do you really need an app?”: We unpack decision criteria for native vs. web, and why solving a real, repeat problem is the first gate before writing any code. -Workflow is the moat: How codifying proprietary processes, especially in healthcare and HIPAA-sensitive environments, creates efficiency, margin, and higher valuations. -Fixing broken projects: Common failure patterns (from feature chasing to UX missteps) and how to course-correct so you “build it right the first time.” -Leading a global team: The operating system behind Technology Rivers; clear KPIs, remote-first communication, fairness, and a growing commitment to women in tech. Plus the role of EO/Vistage-style peer groups and coaching for tough decisions. About the guest:  Ghazenfer Mansoor is the founder and CEO of Technology Rivers, a Washington, D.C.–area software firm specializing in HIPAA-compliant healthcare SaaS and mobile apps. A mobile veteran since the pre-iPhone era, he has led the build of 59+ apps and numerous AI-powered workflow platforms that help service businesses scale, boost margins, and increase valuation. Known for “building it right the first time,” Ghazenfer is frequently tapped to rescue broken software projects. He's the author of the forthcoming book Beyond the Download: How to Build Mobile Apps That People Love, Use, and Share Every Day and host of the podcast Lessons from the Leap. Active in EO and other CEO peer groups, he leads a global, values-driven team grounded in transparency, fairness, and getting things done. Connect with Ghazenfer: Website: https://technologyrivers.com/  LinkedIn: https://www.linkedin.com/in/gmansoor/  Connect with Allison: Feedspot has named Disruptive CEO Nation as one of the Top 25 CEO Podcasts on the web, and it is ranked the number 6 CEO podcast to listen to in 2025! https://podcasts.feedspot.com/ceo_podcasts/  LinkedIn: https://www.linkedin.com/in/allisonsummerschicago/  Website: https://www.disruptiveceonation.com/   #CEO #leadership #startup #founder #business #businesspodcast  Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode 429: The December Retention Crisis: Keeping Students Through the Holidays Podcast Description It's mid-November, and you can feel it coming. Families are getting busier. Attendance is starting to drop. Parents are distracted. And you know what's around the corner—the December retention crisis. Every year, it's the same story. December hits, families disappear, and then January rolls around and half of them don't come back. But it doesn't have to be that way. In this timely episode, Duane and Allie break down exactly how to keep your students engaged, motivated, and committed through the holidays—and how to set yourself up so January isn't a rebuild month. Duane and Allie cover: Why December is so dangerous for retention (and what's really happening) Early warning signs to identify at-risk families before they disappear Proactive retention strategies you can implement right now How to handle the "break" conversation when parents ask to pause Setting up January success in December (pre-selling enrollment, reconnecting with former students) Common mistakes to avoid (and what to do instead) Whether you've been in business for 30+ years like Duane and Allie (combined 60 years of martial arts experience!) or you're newer to school ownership, this episode will give you a clear action plan to finish 2025 strong and start 2026 even stronger. The work you do in November and December determines your January numbers. Don't wait—start now. Key Takeaways 1. December Is a Retention Battleground—Not a Throw-Away Month Families are overwhelmed with school concerts, holiday parties, family travel, shopping, cooking, and hosting. Kids are exhausted from end-of-semester exams, school projects, and holiday events. Parents mentally check out, thinking, "We'll get back to normal in January." The hidden danger: Families who skip 2-3 weeks in December often don't return in January. They were already on the fence—the holidays just gave them permission to quit. The mindset shift: December isn't a "throw-away month." The work you do in November and December determines your January numbers. 2. People Are Creatures of Habit—Don't Let Them Break the Training Habit Allie's "drink analogy": When the refrigerator at his school is full, people constantly buy drinks. The minute it goes empty for a few days, people go to 7-Eleven instead and form a new habit. When he refills the fridge, drink sales drop to zero—he has to ramp them back up again. The lesson: The longer you're closed (or the longer students skip class), the harder it is to get them back into the habit of training. 3. Identify At-Risk Families Early—Don't Wait Until January Red flags to watch for: Attendance drops in November (coming 1x/week instead of 2-3x) Parents stop engaging (no eye contact, quick drop-offs, don't respond to texts) Students seem disengaged (low energy, not participating, sitting out) Families mention "busy schedules" repeatedly They ask about "pausing" or "taking a break" Billing issues (failed payments, late payments, asking about payment plans) Action step: This week, make a list of your at-risk families. Don't wait until they're gone. 4. Overcommunicate in November—Set Expectations for December Send a "Holiday Schedule & Expectations" email or letter in mid-November. Set the expectation: "We know the holidays are busy, but staying consistent is key to your child's progress." Remind families: "Students who train through December start January ahead of the game." Duane's multi-channel approach: Create a video about the holiday schedule and expectations. Post it on YouTube, Facebook, your parent group, send a push notification through the app with the link, and send an email. Get that information out so everybody knows. 5. Create December Incentives to Drive Attendance Perfect Attendance Challenge: Students who attend all December classes (or 80%+ of cl...

Retention, What Should We Do Now? Join me for a update on retention, I explore a review of currentliterature and what the changes are recommended to our retention protocols,research of stability,  critical look of retainerfailures and factors to consider in design and location of fixedretainers, as well as monitoring recommendations based on Clinical PracticeGuidelines. This podcast is based on recent literature as well as two excellentlectures from this year's British Orthodontic Conference by Marie Cornelis(Australia) and Simon Littlewood (UK).  Recommendations for the maxilla:·     Low risk of relapse = Removable retainer (polyethyleneor polyurethane)·     High risk of relapse = Dual retention with fixedand removable retainers·     Fixed retainero  3-3 if occlusion allows, most likely 2-2 designunless high risk of canine relapseo  Location slightly gingival due to occlusalforces and account for Increase in overbite with age (Littlewood)   Recommendations for the mandible Lower archo  Low risk of relapse = fixed retainerso  High risk of relapse = dual archo  Fixed retainer 3-3§ Position slightly incisal Mandible: slightlymore incisal, greater cleanability, less gingival inflammation  – Petsos 2023 Monitoring regime·     1 month – fixed retainer (greatest timepoint offailure)·     3 month – removable retainer (motivation ofcompliance)·     Every 3-4 months Wouters 2018·     1 year retention necessary  Wouters 2018·     Annual check-up Wouters 2018o  Greater likelihood of compliance if annualcheck-upo  General dentist Improve compliance·     2/3rds stop wearing after 4 years,All-Moghrabi 2018·     Visual photo of relapse to patient and parentsincreased compliance Vs patient only or instructions only Lin 2015 (1.5Hrsgreater wear)                                                          Clinical PracticeGuideline For Orthodontic Retention Wouters 2019 (open access paper)  

That “new car” feeling fades fast.Not because the car changed, but because you did.It's called hedonic drift , the brain's built-in habit of taking good things for granted.And it's quietly eroding your patient retention.In this episode, Martin unpacks how hedonic drift shows up in chiropractic care. When people stop noticing progress and start seeing care as optional.You'll learn simple ways to re-ignite appreciation, measure backward, and link care to what patients truly value, so your results feel meaningful again.Practical, psychology-driven, and ready to use on Monday morning.Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0To learn more about Reactivate to Accelerate https://insideoutpractices.thinkific.com/courses/reactivateLearn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitEmail me - martin@insideoutpractices.com

When everyone can generate AI content, taste and storytelling are the new performance metrics. In this week's episode of Growth Talks, Everett Butler, Head of Marketing at Lindy, joins host Krystina Rubino to unpack what it takes to bring a brand-new product category to market when there is no roadmap, no search volume, and no shared language. With over fifteen years of experience scaling teams at Tesla, Uber, and Affirm, Everett shares how to apply first principles thinking to build a go-to-market strategy grounded in fundamentals, aligned with real customer needs, and focused on clarity over complexity. Tune in to learn the key traits Everett looks for in modern AI marketers — and why taste, product-led storytelling, and genuine curiosity are more valuable than ever.

#40: Today I'm joined by Caitlin Brady, architect and host of the Architectette podcast, to unpack a headache most firm owners share: you've got good people, but limited rungs on the ladder. How do you keep ambitious talent engaged when you can't promote everyone every year?Caitlin's worked in 15–17 person studios and at giant corporations, and she interviews leaders across the industry. We dig into clear advancement paths, setting expectations on day one, smart little “surprise” rewards, and why flexibility sometimes beats a fat raise. We also cover what employees should track to climb faster and what owners should measure to retain the right people.Listen if you want a practical strategy to attract & retain your best talent.Connect with Caitlin on LinkedIn: https://www.linkedin.com/in/bradycaitlin/Check out the Architectette podcast: https://podcasts.apple.com/us/podcast/architectette/id1664012857 Work with Tyler: Send the word “Grow” to hello@growthitect.com ⸻What You'll Learn:(00:40) Why small firms struggle with promotions and how structure fixes most of it(02:05) The four things people ask for: title, pay, perks/flexibility, responsibility(03:40) How to design clear “rungs” so folks know exactly how to advance(05:00) Caitlin's path: coast-to-coast roles, and launching Architectette while remote(07:15) The case for tiny unexpected rewards that show you're paying attention(08:55) Knowing your team: cash vs title vs PTO vs conference budget vs WFH days(10:20) Employee playbook: set goals, gather comps, map role-above-you skills, agree on a plan in writing(12:10) Title transparency: make the ladder and expectations visible to everyone(14:05) Pay transparency realities and better ways to benchmark your market(16:00) Post-COVID tradeoffs: why flexibility can outweigh a big raise for some hires(17:30) Retention moves when budgets are tight: perks, scope expansion, sponsorship, ARE study time(19:15) Metrics for employees: skills gained, scope owned, license progress, mentors, timeline to target role(21:00) Metrics for owners: org design, salary bands by level, promotion cadence, regretted attrition(22:10) Equity check: review pay by role for gender and race to correct gaps early(23:20) Succession thinking: your exit plan, their growth plan, and why both should live in writing—---AISC RESOURCES→ Learn about sustainable steel: http://aisc.org/sustainable → Get your Sustainability Toolkit: http://aisc.org/buildgreen GROWTHITECT RESOURCES→ Apply to join The Studio - https://growthitect.com/studio → Join thousands of architects on the free Growthitect newsletter - https://growthitect.com/join STAY CONNECTED→ Follow on LinkedIn: https://www.linkedin.com/in/tylersuomala/ → Follow on Instagram: https://www.instagram.com/growthitect_com → Subscribe on YouTube: https://www.youtube.com/@growthitect 

In this episode of Champ Talk with Branden Hudson, the focus is on providing valuable advice for gym owners, particularly those managing combat sports gyms. Branden and Co-Host Chet discuss the importance of member retention, setting end-of-year goals, and maintaining a strong community. They delve into practical strategies for keeping members engaged, such as fitness challenges and personalized outreach. The conversation highlights the significance of staff management, the evolution of gym duties, and the need for gym owners to sometimes step back and allow staff to take the lead. The episode concludes with encouragement for gym owners to be generous, reflect on their leadership roles, and continuously strive for growth.00:00 Introduction and Call to Action00:27 Catching Up with Big Chet00:59 Gym Challenges and Strategies03:35 Identifying Gym Identity and Member Focus06:37 Member Retention and Community Building14:39 End-of-Year Fitness Challenges21:02 Social Media and Member Engagement26:02 Addressing Client Embarrassment and Retention26:53 The Importance of Client Communication29:04 Handling Difficult Situations with Clients30:56 The Value of Member Retention and Appreciation34:05 Building and Managing a Gym Staff36:07 Leadership and Growth in Gym Management45:20 Concluding Thoughts and Encouragement

In this episode, Mark Raffler and Bridget Rieth connect with longtime Kent ISD mentor & author, Ellin Oliver Keene.  Ellin's book, research, and leadership around student engagement inform the topic of today's podcast.  Engaging Children addresses the ongoing challenges and payoffs of centering student engagement as a foundational priority in classrooms and schools. Regardless of grade level or curriculum, students who connect to classroom experiences in meaningful ways are more likely to retain and reapply their learning. Engaged students want to show up and want to learn. They have a greater sense of belonging in the school community and are more able to connect their learning to the outside world in which they live.Ellin Keene discusses defining and teaching engagement, student-centered practices and ownership, and measuring, discussing, and prioritizing engagement within required curriculum.Here are some highlights from our conversation: Engagement is Essential for Retention and Reapplication: The data on learning loss without engagement is "shocking," showing that only between 15% and 20% of kids will carry learning forward if they are not engaged. Educators must prioritize engagement because it directly determines whether students retain and reapply knowledge across time intervals.Distinguish Between Teacher Motivation and Student Ownership: Motivation is often perceived as something adults do to children, while engagement is something students own, work on, and reconnect themselves with. Teachers need to move away from being constant promoters and instead teach students how to be metacognitive about their engagement, enabling them to recognize when they are disengaged and take action to re-engage.Utilize the Four Pillars of Engagement: The four pillars-Intellectual Urgency, Emotional Resonance, the Aesthetic World, and Perspective Bending-provide educators and students with a common, shared language for discussing true engagement. Educators should talk about engagement spontaneously and in a planned way, literally naming the type of engagement when it emerges in the classroom to help students wield it as a powerful learning tool.Student Choice and Ownership is Critical: Choice serves as a hallmark of a student-centered classroom that yields better results. Without choice throughout their day, students are unlikely to remember and reapply what they are taught, which creates tension when teachers must adhere closely to required scripts. Utilizing materials that students love and aesthetically respond to is a powerful way to foster engagement and ownership.Prioritize Fidelity to the Standard Over Materials: Educators are critical thinkers who should use their artistry to make discerning decisions, supplementing or replacing required tasks, like repetitive graphic organizers, that cause student disengagement. Teachers should also focus on skills grounded in research and adjust instruction accordingly.Concluding with our normal podcast protocol, we ask for resources for educators to learn more about Engaging Children, Igniting a Drive for Deeper Learning. Check out our podcast resource page for all the links!We wrap up this episode by asking listeners to share your thoughts on podcast topics - your voice matters!  Please visit bit.ly/LLCNtopics to tell us what you want future podcasts to focus on in relation to literacy.  All resources in this LLCN Brief (and future podcasts) can be found at:  bit.ly/LLCNresources2526 Subscribe to the Literacy Leadership and Coaches Network podcasts here: https://podcasters.spotify.com/pod/show/llcnbrief or your favorite podcast platform.Please note the audio used as an introduction and in transitions in this podcast is under the Creative Common License and attribution is given as follows:Medicine by WinnieTheMoogLink: https://filmmusic.io/song/6256-medicineLicense: http://creativecommons.org/licenses/by/4.0/

Leadership is changing – and women are leading the charge. Don Barden breaks down why female leadership is redefining success across industries (and why that's a very good thing). From boardrooms to startups, collaboration is replacing competition, empathy is replacing ego, and results are skyrocketing. We unpack why female-led companies outperform, the "Goodyear & Firestone" moment every business faces before disruption, and how single moms might just be the ultimate CEOs. Don also flips the script on diversity, introducing DOI - Diversity of Opportunity and challenges every leader to build bridges, not barriers. Timestamps: 00:00 — Cold Open & Intro 04:21 — Kickoff: The Disruptor Nobody Saw Coming 07:57 — 2028: The Year Women Take the Wheel 11:53 — Revenue ×3, Retention ×2: The Data That Broke the Boardroom 16:13 — The Goodyear & Firestone Moment 20:03 — Single Moms, Superpowers, & the Impossible Equation 24:45 — Don't Judge the Past, Lead the Future 28:56 — Collaborate – Conquer: Why Women Don't Need Mergers to Win 33:20 — The Four Business Types That Will Survive the Shift 40:18 — DEI Is Out, DOI Is In 54:50 — Celebrate: The Future Is Female (And Everyone Wins) Website: https://donbarden.com LinkedIn: https://www.linkedin.com/in/donwbarden

Life is short, and your time is sacred. Are you an overworked leader or practice owner sacrificing your family and health for your business? Host Will Humphreys gets vulnerable, sharing the powerful story of the moment his hyper-burnout ended and how he shifted his entire world.Episode Highlights:The Shocking Low Point: Will's candid story of hitting rock bottom, being $5,000 away from insolvency, and the moment he realized he was a "slave" to his company.The World-Shifting Moment: How a simple comment from his young son forced him to finally draw a line and commit to change.Time is Sacred): Why you need to change how you perceive the value of your time and adopt the powerful concept of Exchange.The Time Thieves: Identifying the 3 key areas where every practice owner is hemorrhaging time (Repetitious, Reactionary, and Retention tasks).Stop Asking HOW, Start Asking WHO: The fundamental shift in leadership thinking that solves virtually all your business problems.The Time Liberation Plan: Will's actionable 3-step strategy: Eliminate, Automate, and Delegate, and why giving up control is essential for growth.The Financial Exchange: Understanding that your time as a leader is worth at least $300 per hour, and how to use that to decide what to outsource.The Delegation Secret: The 70% Rule—if someone can do a task 70% as well as you, let it go!The AI Hack: Why you should never have a meeting without an AI note-taker and how to use it to build your P&P manuals instantly.The C-T-T-S Framework: A simple email template to empower your team to solve problems for you, freeing up your approval time.Final Challenge: A commitment to scheduling a full day to "Sharpen the Ax" and work on your life, not just in it.This episode is a must-listen for anyone who feels trapped by their to-do list. Will delivers a personalized Time Liberation Plan you can implement immediately to stop the burnout, gain greater impact by doing less, and free up precious hours in your week.You'll leave this episode knowing the exact next steps to ditch the tasks that drain your soul and create the space for what truly matters.Send us a textVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

As the year winds down, Melissa Terito and Kasey Melancon close out another season of The Sentinel Show with an important conversation on a topic that's often overshadowed - participant education.In this episode, Melissa and Kasey dive into why it's essential for employers to actively educate their employees about the retirement plan benefits they offer. They discuss how understanding plan provisions like eligibility, vesting, loans, and hardships can improve retention, reduce frustration, and help employees truly see the value of their total compensation package.From tips on creating easy-to-understand one-pagers to incorporating retirement education into annual open enrollment meetings, this episode offers practical advice for plan sponsors looking to make a lasting impact.Plus, Melissa and Kasey reflect on the close of Season 6,share some holiday laughs, and hint at exciting news coming soon from the Sentinel team.Tune in for:

This episode features Adam Robinson, Founder & CEO of Retention.com, who shares his journey from finance into tech and how he built Retention.com from the ground up into a lean, high-margin SaaS serving both e-commerce and B2B brands. He talks about hitting a growth plateau around ~$3M ARR and the breakthrough that followed, the role of continuous product innovation, and how founder-led brand building on LinkedIn became a core distribution and trust engine for the company. The conversation also explores defining what “enough” truly means, designing work around the life you want to live, and his decision to relocate to Aspen to raise his family in a more intentional environment.

Most studios are stuck on the membership hamster wheel - constantly chasing new clients while their back door swings wide open. But the smartest studio owners know the real money isn't in the front end… it's in retention. In this episode, we're joined by JP, CEO of Xoda, to unpack what separates the top 1% of studios from everyone else - and how to finally build a business that members never want to leave. Here's what we're covering: -Why retention - not sales - is your studio's most powerful growth lever -The “member-to-member” connection that doubles loyalty (and why most studios ignore it) -How to build a retention budget that actually moves the needle -The 3 metrics every high-performing team tracks weekly -The difference between a product and an experience (and how to design one that sells itself) -What the world's top studio owners are doing right now to boost loyalty and profits -How to lead and grow a team without burning out or micromanaging … and a whole lot more Chapters: ⏳ [00:00] Why Most Studios Don't Have a Real Business Model ⏳ [03:30] The Membership Hamster Wheel: Churn vs Retention ⏳ [07:40] Retention as a Strategy - Not an Afterthought ⏳ [10:30] Why Your Studio Should Be the Most Important Business in Your Community ⏳ [15:00] The Retention Budget: Investing in Product and People ⏳ [20:00] The Data Behind the Top 1% of Studios ⏳ [25:00] Gamifying Attendance and Member Habits ⏳ [32:00] The Power of Member-to-Member Interaction ⏳ [40:00] Designing Experiences That Keep People for Life ⏳ [48:00] Leadership Lessons: Letting Go of Perfectionism ⏳ [55:00] Building People Who Build the Business ⏳ [58:00] JP's Biggest Lesson: Learning to Be Present Don't forget to like, subscribe, and comment below with your biggest takeaway. We read them all. Want to LEARN proven systems to grow your business without burnout? Go here: https://live.geronimoacademy.com/newsletter Connect with us: My website: ⁠https://thegeronimoacademy.com ⁠ IG Geronimo: ⁠https://www.instagram.com/thegeronimoacademy⁠ IG Hey.Doza: ⁠https://www.instagram.com/hey.doza⁠ LinkedIn: ⁠https://au.linkedin.com/in/andrewhandosa⁠

In this episode of the Mind of a Football Coach podcast, hosts Zach Davis, Coach Dave Cisar, and Coach Steve Parker discuss their experiences and philosophies surrounding youth football coaching. They delve into the importance of building character in young athletes, the impact of effective coaching on retention, and the evolution of coaching techniques. The conversation highlights the significance of collaboration among coaches and the need for a systematic approach to teaching the game. They also explore the single wing offense and its adaptability for various skill levels, emphasizing the importance of creating a positive and inclusive environment for young players. Chapters 00:00 Introduction to Coaches and Their Backgrounds 02:55 The Importance of Youth Football and Coaching Philosophy 05:49 The Journey Back to Coaching and Collaboration 09:00 Personal Experiences in Youth Football 11:55 The Impact of Coaches on Players' Lives 14:55 Transitioning to Coaching and the Single Wing Offense 17:51 The Evolution of Coaching Styles and Techniques 20:54 Retention and Winning in Youth Football 23:52 The Changing Landscape of Football Coaching 26:50 The Role of Clinics and Writing in Coaching 29:45 The Future of Coaching and Collaboration 32:54 Final Thoughts and Reflections on Coaching Please check out Coach Cisar's new website: https://coachparker.org/winning-youth-football-dave-cisar/ Mind of a Football Coach website: https://mindofafootballcoach.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

You know it better than us - acquiring users is no longer the finish line. It's barely the starting line. In 2025, growth happens in the layers after the click — where segmentation, onboarding, product activation and value messaging determine whether a user becomes a one-and-done trial or a compounding revenue cohort. In this special episode, we're syndicating the App Promotion Summit NYC 2025 panel The Modern UA Funnel — from Acquisition to Unstoppable Retention. It's a real-world look at how UA has changed — not just in channels, but in how teams measure success, attribute value, and design creative that bridges acquisition, activation and loyalty. From ATT- pressure to creative fatigue to first-party signal strategy — this is where modern growth teams are now placing their bets. Moderated by Nicole Weiss, Founder of Brass Finch, the panel of experts included: Vincent Eterlet, Senior Director of Marketing at Fubo

In this week's Monday News Drop, co-hosts Luke Carignan and Jeremy Sadlier dig into a treasure trove of 2025 healthcare HR data points, unpacking what's really happening across the industry and what the numbers mean for the people on the front lines.From anxiety and depression among nurses to workplace violence and the growing shortage of support staff, this episode shines a light on the challenges healthcare HR professionals must confront head-on. Luke and Jeremy keep it real with practical ideas, tough questions, and even a few laughs along the way.

A conversation with long-time multifamily industry veteran, the amazing Carrie Green, COO and Partner of Sisters Property Management... discussing how to build and sustain a thriving workplace through intentional hiring, meaningful onboarding, clear goals, open feedback, and empowering team engagement strategies that strengthen culture, retention, and overall property success.

ऑस्ट्रेलिया के ख़िलाफ़ इंडिया ने 2-1 से T20 सीरीज जीत ली है. मगर इस सीरीज में टीम इंडिया ने प्रयोगों की इंतिहा कर दी. एक्सपेरिमेंट के नाम पर हर बार संजू सैमसन, अर्शदीप, कुलदीप और रिंकू ही क्यों ड्रॉप हो जाते हैं? संजू सेमसन क्या रवींद्र जडेजा के बदले ट्रेड होंगे, क्या राजस्थान रॉयल्स की टीम संजू को ट्रेड करना चाहती भी है, केएल राहुल क्या केकेआर में जाने वाले हैं, CSK की टीम किन खिलाड़ियों को रिलीज़ करने जा रही है? इधर IND-A और SA-A टीम के बीच दो अनऑफिसियल टेस्ट हुए. इसमें इंडियन मैनेजमेंट की तरफ से क्या बेवक़ूफ़ी देखने को मिली? इन मैचों में ताबड़तोड़ बैटिंग करने वाले ध्रुव जुरेल को क्या कोलकाता टेस्ट के लिए प्लेइंग 11 में जगह मिलेगी, साई सुदर्शन के लिए ये सीरीज आख़िरी मौक़ा क्यों है, कोलकाता की पिच कैसा खेलेगी, क्या मोहम्मद शमी के साथ नाइंसाफ़ी हो रही है? इसके अलावा 1991 में साउथ अफ्रीका की इंटरनेशनल क्रिकेट में वापसी और ईडन गार्डन में भारत के खिलाफ लैंडमार्क सीरीज के किस्से, कैसे इससे BCCI के हाथ लगी सोने की खान, सुनिए 'बल्लाबोल' के इस एपिसोड में कुमार केशव और निखिल नाज़ के साथ. साउंड मिक्सिंग: अमन पाल

In this episode of the LIFTS Podcast, Matthew Januszek and Mohammed Iqbal sit down with Dr. Sean Pastuch, founder of Active Life, to challenge the industry's obsession with recovery rooms and redefine what it truly means to treat fitness as healthcare. From debunking lazy innovation to outlining a blueprint for gyms that prioritize people over gadgets, this conversation reimagines how fitness professionals can become the front line of real health transformation. Key topics include: • Why recovery rooms are the 'lazy man's innovation.' • The economics and illusion of retention in gyms. • How trainers can evolve into healthcare professionals. • The difference between preventative and responsive fitness. • How to attract and develop high-value trainers. • When AI should, and shouldn't-- replace human judgment. • Why fitness must specialize like medicine to truly grow.  

Ever wondered what it's like to be a luxury hotel marketer? In this episode of the DMI Podcast, host ⁠⁠Will Francis⁠⁠ speaks with Mary Beth O'Connor, an experienced hospitality marketing professional whose career has taken her from international sales to Director of Sales & Marketing at the legendary Pierre Hotel in New York City.Mary Beth shares insider perspectives on how hotels and resorts can maintain their identity and customer loyalty in an age dominated by online travel agents, why “people are the product,” and what all businesses can learn from the hospitality mindset.She also explores the rise of wellness travel, the power of partnerships, and how authenticity, curiosity, and personalization drive success in hospitality marketing.Mary Beth's Top 3 TipsStay curious and keep learning: The marketing industry changes constantly — adapt with it.Keep it personal: Hospitality is built on relationships and genuine connection.Build partnerships: Creative collaborations can amplify reach without huge budgets.The Ahead of the Game podcast is brought to you by the Digital Marketing Institute and is available on ⁠⁠⁠⁠YouTube, Apple Podcasts⁠⁠⁠⁠, ⁠⁠⁠⁠Spotify⁠⁠⁠⁠, and ⁠⁠⁠⁠all other podcast platforms.And if you enjoyed this episode please leave a review so others can find us. If you have other feedback for or would like to be a guest on the show, email the podcast team!Timestamps3:23 – How online travel agents changed hotel marketing6:04 – Selling experience, not just rooms: the people-first approach8:09 – Retention, culture, and leadership in hotels10:27 – Human stories that build brand loyalty12:03 – Bringing hotel staff personalities into marketing13:41 – What makes hospitality marketing unique14:59 – Digital marketing, events, and local partnerships18:43 – How travel audiences changed after the pandemic21:13 – Global markets and U.S. traveler demand23:32 – Marketing multiple offerings (rooms, restaurants, spa)26:19 – Branding luxury properties and using heritage wisely29:24 – Benchmarking top hotel brands31:21 – Marketing inside the property and guest personalization33:00 – Balancing technology and human touch in luxury34:07 – Why arrival experience defines customer loyalty36:44 – Lessons all businesses can learn from hospitality38:11 – Emerging trends: wellness, sustainability, and women's travel40:28 – Using digital and webinars for B2B marketing43:26 – Influencer marketing in hospitality: challenges and best fits47:24 – Advice for aspiring hospitality marketers

Like the other military services, the Army has now recovered from the recruiting challenges it faced over the last several years. But even during the peak of those problems, a bright spot was that retention stayed strong. Now the Army is trying to capitalize on that strength by thinking more carefully about which soldiers it keeps and where. As Federal News Network's Jared Serbu reports, the Service wants to retain its soldiers in the fields where they're most needed, focus its retention efforts more on officers and put an emphasis on quality over quantity.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Links & Mentions: Consult booking link: www.dryazdancoaching.com/consult Email me: DrDYazdan@gmail.com Make more money video: www.dryazdancoaching.com/MDM Follow me for more tips: (@DrYazdan) www.instagram.com/dryazdan and (@DrYazdanCoaching) www.Instagram.com/dryazdancoaching In this episode, we're tackling one of the biggest (and most frustrating) challenges dental practice owners face: staff turnover. If you've ever hired someone great, trained them for months, only to lose them six months later—you're not alone. But what if the problem isn't your people… it's your systems? I'm sharing exactly how strategic systems for hiring, onboarding, and retention can help you build a loyal, consistent, and high-performing team. You'll learn what's really behind team members quitting (hint: it's not just money), and what to put in place today to start improving your practice culture and stability. Whether you're hiring right now or just tired of constant turnover, this episode will help you lead with clarity, keep your best team members, and reduce the stress of staffing issues.

In this episode of The Rainmaking Podcast, Scott Love speaks with Hanna Hasl-Kelchner, attorney, business consultant, and author of Seeking Fairness at Work: Cracking the New Code of Greater Employee Engagement, Retention, and Satisfaction. Together, they explore “The Rainmaker's Playbook for Managing the Team,” revealing how leadership, empathy, and trust directly impact performance and retention. Hanna explains that leading a team is not a transactional act—it's a relationship built on an “implied social contract” of good faith and fair dealing. She shares how rainmakers can foster stronger loyalty and productivity by actively listening, showing gratitude, and treating team members as valued contributors rather than interchangeable resources. Hanna also discusses practical ways to address performance issues with empathy and clarity, emphasizing joint problem-solving over blame. She encourages leaders to take “empathy reality checks,” solicit honest feedback, and model humility—reminding listeners that trust must be earned, not demanded. The conversation concludes with three action steps: listen to your team, invest in communication and coaching skills, and demonstrate genuine appreciation. These principles, she argues, transform high-pressure work environments into loyal, high-performing teams. Visit: https://therainmakingpodcast.com/ YouTube: https://youtu.be/zwC5paGj0HQ ----------------------------------------

Penn State is set for another challenge this Saturday with No. 2 Indiana seeking its first victory in Beaver Stadium, and we break things down with a Hoosiers insider. Then we focus on young Nittany Lions who should be key roster retention targets for PSU's next head coach. Enjoy complete Penn State coverage anytime at Lions247.com. Follow the team on X: @Lions247 @TDsTake @danieljtgallen @tyler_calvaruso @MarkXBrennan. Follow or subscribe to the Lions247 Podcast on Spotify, Apple Podcasts, Stitcher, or wherever you get your podcasts. And watch every episode on YouTube. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

Today on the show we have Vova Feldman, the Founder and CEO of Freemius.In this episode, Vova shares his experience in launching Freemius from a side project into a platform powering thousands of indie software businesses.We then discussed how Freemius is repositioning itself from its WordPress roots to become the go-to solution for small SaaS and desktop software businesses.We wrapped up by discussing their new transparent pricing model — designed to align with growth and reduce graduation churn.Mentioned ResourcesFreemiusLinkedIn | Vova FeldmanRatingWidget.comSenexx | GartnerTechstarsWordPressPaddleStripePayPalChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

In this episode of Workforce 4.0, Ann Wyatt interviews Hendrik Stoltz, CEO of Automated Industrial Robotics (or AIR). They discuss Hendrik's journey from South Africa to the USA, his experiences in the robotics industry, and the importance of cultural transformation within organizations. The conversation delves into the challenges of acquisitions, the significance of employee retention, and the future of work with technology integration. Hendrik emphasizes the need for emotional intelligence in leadership and offers advice for the next generation of professionals. Join us for this week's conversation packed with tips on how people are the center of your business and how acquisitions can integrate products and people- seamlessly.In This Episode:-00:00: Introduction to Workforce 4.0-00:30: Welcoming Hendrik Stoltz of AIR on Workforce 4.0-03:10: Hendrik's Journey and Experience in Robotics-05:58: Cultural Transformation and Team Development-08:53: Acquisitions and Integrations in Business-11:41: Employee Value Proposition and Retention-14:24: Future of Work and Technology Integration-17:07: Leadership and Emotional Intelligence-19:58: Advice for the Next Generation-22:41:Final Thoughts and Networking Opportunities-33:28: Workforce 4.0 OutroMore About Hendrik:Hendrik Stoltz is a globally experienced business leader in advanced automation, packaging, and industrial technology, with over 25 years of executive leadership across North America, Europe, Africa, and Asia. As President of Automated Industrial Robotics (AIR)—an Ares Management portfolio company—he has led transformational restructuring, diversification, and value-creation initiatives, driving operational excellence and sustainable growth. Hendrik's career spans leadership roles in multinational firms such as Elopak, where he oversaw global capital equipment operations across multiple continents, and Totally Automated Systems (TA Systems), where he integrated engineering innovation with digital performance management. Renowned for his people-centered, coaching-based leadership, he builds resilient, high-performing teams and cultures that thrive on accountability, innovation, and collaboration. With a foundation in mechanical engineering and multiple patents to his name, Hendrik combines deep technical expertise with strategic insight—applying state-of-the-art automation and data-driven technologies to improve efficiency, scalability, and competitiveness in complex global manufacturing environments. To learn more about Hendrik, connect with him here.

Today, Louie is talking about YouTube Analytics. YouTube provides a lot of different tools and abilities to dissect every element of your views, watch time, audience, all of that jazz, but what does it actually mean? And what can you do to improve upon these things?  Louie is here today to make sure you don´t get lost in the weeds to break down the key metrics that you can use to define and ensure your success on YouTube. As well as some tips and tricks to help you to improve fast. Want to get into podcasting but need a little push? Join our 3-day Podcasting event in Peterborough! – Get in touch for details! Use email: podcast@disruptivemedia.co.uk Episode Takeaways  The way YouTube reports views and engaged views differs between long and short form content. Understanding the difference is important if you want to interpret this data correctly. Louie tells you all you need to know. Track watch time and retention for each video you produce, and you can use that information, alongside what viewers say in the comments, to inform what kind of content you make in the future.  YouTube SEO matters. Louie explains how to optimise your titles, thumbnails and descriptions. In particular, how to make them keyword rich so you rank well. Use YouTube´s A/B testing to help you to get your SEO right and boost your chances of people clicking on your content. Engage with your audience, encourage comments, connect with subscribers, and let their feedback help shape your video topics and style. BEST MOMENTS “Think about the first 30 seconds and how you're going to keep people hooked.” “If you've got a call to action, that's five minutes into the video, 10 minutes into the video, a lot of people won't get there.” “Try something new and see if it sticks. Honestly, no one's going to remember it if it's rubbish.” VALUABLE RESOURCES Website - https://disruptivemedia.co.uk Want to get into podcasting but need a little push? Join our 3-day Podcasting event in Peterborough! – Get in touch for details. Use email: podcast@disruptivemedia.co.uk ABOUT THE HOST Louie Rider https://www.linkedin.com/in/louie-rider1403/  CONNECT & CONTACT Instagram - https://www.instagram.com/disruptivemedia LinkedIn - https://www.linkedin.com/company/disruptive-media-uk YouTube - https://www.youtube.com/@disruptivemediauk Email: Podcast@disruptivemedia.co.uk

In this episode of The Team Chip Podcast, Chip Townsend is joined again by Chris Rappold to dig deeper into one of the most important topics for every martial arts school owner: retention. Following up on How to Get All of Your Students to Quit, this conversation flips the script and focuses on how to build a culture that keeps students for life. Chip and Chris break down what it really means to make retention part of your school's DNA. This episode will include everything from staff mindset and communication to advanced systems and leadership development. Don't miss it!

Welcome to episode 100! I'm joined by Chuck Ganapathi, Gainsight's new CEO, for a wide-ranging, candid conversation about where customer success is headed and what leaders should do right now.We start with Chuck's career through four platform eras: mainframe to client/server to cloud to AI - and how those shifts shape strategy. He shares the little-known origin story of “Customer Success” at Salesforce, Gainsight's early days, and why integrations (Salesforce, SAP CX, Microsoft Dynamics) are never “done”—they're living systems that demand clean data and constant tuning.Then we dig into Chuck's concept of Retention-as-a-Service. In a world where retention is existential, the 80/20 mindset breaks. Every dollar matters, which means every customer matters. We talk agentic AI (augmentation vs autonomy), how a “renewal agent” can cover the long tail, and why the magic is orchestration—letting agents handle the repeatable while humans lean into judgment, relationships, and value.We close with practical automation stories, a few resources Chuck follows, and a reminder that the human-to-human piece isn't going anywhere.Links in Today's Episode:Ethan Mollik: One Useful ThingSaanya OjhaJamin Ball: Clouded JudgementAndrej Karpathy on the Dwarkesh Podcast: AGI is still a decade away Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Cracked teeth — the diagnosis we all hate as Dentists! How do you decide when to monitor and when to intervene? What is the recommended intervention at different scenarios of cracks? Should we be chasing cracks and reinforcing with fibers; is there actually enough long-term data to support that approach? Over the years, we've had some epic episodes on this topic — from Kreena Patel's “I Hate Cracked Teeth” (PDP028) to Dr. Lane Ochi's Masterclass on Diagnosis and Management (PDP175). But in this brand-new episode, Jaz is joined by Dr. Masoud Hassanzadeh to bring it all together — not just the diagnosis of cracks, but their management. They explore when to intervene, the role of fibers in preventing propagation, and even the fascinating possibility that cracks in teeth may have some ability to heal, just like bone! This one's a deep dive that will change how you talk to patients — and how you approach cracked teeth in your own practice. https://youtu.be/VHYRBnfJS3I Watch PDP246 on YouTube  Protrusive Dental Pearl Your patient's history predicts the future! Ask if past extractions were difficult → clues you into anatomical challenges. Ask how they lost other teeth → if cracks, be proactive with today's cracks. History isn't just background—it's a clinical tool. Key Takeaways Cracks in teeth can be diagnosed using magnification and high-quality imaging. Patient factors such as age and muscle strength play a significant role in crack prognosis. Symptomatic cracks should be treated to prevent further propagation. Understanding the anatomy of the tooth is crucial for effective treatment. The healing mechanism of cracks in teeth is possible but varies between enamel and dentin. Fibers can be used to strengthen restorations and manage cracks effectively. Long-term studies are needed to assess the effectiveness of current crack management protocols. The use of fluorescence filters can help identify bacteria in cracks. Chasing cracks should be done cautiously to avoid pulp exposure. A comprehensive understanding of crack mechanics can improve treatment outcomes. Highlights of this episode: 00:00 Teaser 00:47 Intro 03:08 Protrusive Dental Pearl - The Importance of Dental History 07:18 Interview with Masoud Hassanzadeh 08:22 Diagnosing and Managing Cracks 21:13 When to Intervene on Cracks 25:50 Restoration Techniques and Materials 28:30 Chasing Cracks: Guidelines and Techniques 36:50 Mechanisms of Crack Healing in Teeth 45:11 Exploring the Use of Fibers in Dentistry 52:43 Introducing the Book on Cracked Teeth 54:57 Percussion-Based Diagnostics (QPD) 56:44 Key Takeaways 57:21 Conclusion and Final Thoughts 01:00:07 Outro As promised, here are the studies mentioned during the discussion: Why cracks do not propagate as quickly in root dentin: Study 1a & 1b Root dentin has significantly higher fracture toughness compared to coronal dentin—nearly twice as tough, as demonstrated in multiple studies. The key difference lies in their structure and toughness. Root dentin's unique collagen orientation adds strength, while its fewer lumens and thinner peritubular cuffs make it less brittle. In contrast, coronal dentin has thicker cuffs, which increase brittleness. Unlike coronal dentin, which fractures uniformly, radicular dentin is anisotropic—its fracture behavior varies depending on direction. These structural features give root dentin greater resistance to cracking, making it more durable under stress. Studies on decreasing crack length due to crack repair in enamel. Study 2 The importance of the modulus of elasticity of the final restoration in arresting crack propagation. Study 3 The role of fiber in restoring cracked teeth and how it can increase fracture strength—even surpassing that of natural teeth. Study 4 Decision Making for Retention of Endodontically Treated Posterior Cracked Te...

In this podcast, discover the inspiring ecommerce growth story of Puresport, a brand that has carved a niche in the sports nutrition industry by championing authenticity and community. Founded by professional rugby players Grayson Hart and Adam Ash, and under the expert guidance of CEO Daniel Temm. Puresport was born from a quest to find natural alternatives to painkillers, leading to the development of drug-test-safe CBD products for athletes. The podcast explores the brand's evolution, highlighting how it has expanded its product range to include energy gels and other sports nutrition products.What you get from the podcast:Understand Puresport's core philosophy, which stands firmly against the quick-fix mentality prevalent in the sports industry. CEO Daniel Temm shares his personal journey from professional rugby to leading a brand that prioritises long-term health solutions over short-term fixes. Discover the importance of authenticity in building a community, through initiatives like running clubs and product testing.The episode touches on the challenges and strategies involved in scaling a community-driven brand while maintaining its core values. Puresport's commitment to authenticity is not just a marketing strategy but a foundational element that resonates deeply with its audience. Subscribe to get the latest trends and insights in ecommerce direct to your inbox: ⁠http://eepurl.com/gJFLtjChapters:[00:30] Introduction to Puresport and Its Founders[03:20] The Journey from Painkillers to CBD Alternatives[06:20] Building a Brand with Authenticity[09:30] Defining a Category-Defining Brand[12:30] The Importance of Community in Business[15:25] Influencer Relationships and Brand Credibility[25:55] The Foundation of Health: Supplements and Lifestyle[28:45] Building a Community-Driven Brand[32:15] Lessons from Product Launches[35:25] Leadership and Consistency in Startups[39:00] Navigating Subscription Models[44:35] Engaging Subscribers: Education and Retention

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The Pennsylvania Supreme Court retention vote is unusually contentious this year. On today’s Morning Agenda, we’re going to dive into this vote from several angles and explain what’s at stake. It’s even putting Pennsylvania in the national spotlight. The leader of the national Democratic party is campaigning across the state in advance of Tuesday's elections. Reproductive health rights have become a key issue for the retention vote. How have the three justices ruled on environmental issues? Also joining us to dive a bit deeper and explain what's at stake is Elizabeth Estrada, Democracy Editor at Spotlight PA. See Elizabeth Estrada's story for Spotlight PA, How Pa. Supreme Court rulings have shaped cities. To learn how the Supreme Court has impacted rural communities, click here for Marley Parish's Spotlight PA story as well. Public media's federal funding has been revoked. Your support is now more vital than ever. Help power the independent journalism and trusted programming you find on WITF by making a gift of support now at www.witf.org/givenow.Support WITF: https://www.witf.org/support/give-now/See omnystudio.com/listener for privacy information.

On this week's episode of AvTalk, we chat with Katherine Moloney, a pilot and founder of Elevate(her) Aviation, an organization dedicated to raising the percentage of women in aviation careers around the world. Elevate(her)'s research has led to some obvious immediate changes that would be beneficial to the industry overall and others that offer a […] The post AvTalk Episode 343: It's a retention issue appeared first on Flightradar24 Blog.

Oisin O'Connor is the CEO and co-founder of Recharge, the leading subscription management platform powering 75% of all Shopify subscriptions. Under his leadership, Recharge has become a critical infrastructure partner for over 30,000 brands, reaching 100 million subscribers and $100 million ARR.In this episode of DTC Pod, Oisin pulls back the curtain on what it really takes to win with subscriptions in today's DTC landscape. He shares insider strategies for subscriber growth, optimizing retention, and leveraging Recharge's newest AI-powered tools to minimize churn. Oisin also shares specific benchmarks every brand should measure, real-world examples of subscription funnels that convert, and actionable experiments operators can run to unlock long-term profitability and scale.Episode brought to you by StordInteract with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. Evolution of subscriptions in physical product e-commerce2. How to spot and create product-market fit 3. Differentiators that set Recharge apart from early competitors4. The compounding power of subscriptions for long-term growth5. Unit economics, LTV vs CAC, and why retention is king6. What best-in-class subscription brands do differently7. Optimizing conversion funnels for subscriber growth8. Subscription benchmarks: churn rates, retention, and second order metrics9. Reducing churn with data, cancellation flows, loyalty, and rewards10. Automations and integrating Recharge with supply chain and 3PL operations11. Leveraging AI Concierge for customer retention and support12. Evolving customer experience and the need for seamless subscription management13. How Recharge guides merchants with data, support, and innovation14. Experiments and mistakes founders make launching subscription brandsTimestamps00:00 Oisin's background, founding story, and early agency experiments04:06 The rise of Shopify and the breakthrough with Recharge05:19 The subscription model: initial skepticism and quirky early adopters06:47 Technical challenges in enabling subscriptions on Shopify09:00 First major subscription brand success story10:15 Compounding growth through subscriptions11:36 Legacy brands and decades-long customer retention13:06 Building DTC businesses with sustainable unit economics14:37 Lessons from TV advertising history and the narrowing of scalable models16:29 Key traits of successful subscription businesses17:09 Product, recurring need, and conversion strategy18:27 Understanding subscriber value and optimizing acquisition19:26 Retention: keeping customers post-acquisition  19:52 High-performing brands and funnel design20:05 Subscription by default, offers, upsells, and cross-sells21:39 Conversion tactics from PDP to post-checkout22:38 Benchmarks for healthy churn and retention23:06 How top brands reduce churn and track performance24:58 Recharge tools: analytics, cancellation flows, Klaviyo integration26:41 Rewards and automations to boost retention27:33 Automate flows for backend fulfillment and logistics28:20 Launching AI SMS concierge for subscriber experience29:40 Reducing customer service friction and delighting shoppers32:15 Customer experience as a core differentiator34:04 The competitive subscription landscape: Recharge's position35:41 Product innovation, support, and actionable guidance37:16 Data-driven product innovation and merchant success38:04 The future of subscription, retention, and platform innovation40:38 Biggest mistakes founders make with subscriptions41:58 Experiments founders should run with Recharge42:58 Where to connect with Oisin for advice and mentorshipShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTokOisin O'Connor - Co-Founder and CEO of RechargeBlaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic