Podcasts about Retention

Workforce Evolution and the Future of Business. Guest: Gene Marks. Marks expands on the evolution of the modern workforce, focusing on remote work and talent retention strategies. He evaluates the impact of government policies on small firms and discusses how business owners can adapt their operations to meet the changing expectations of employees and consumers in the post-pandemic economy. 121910 SAN PEDRO CA

Story of the Week (DR):JP Morgan's news weekThe Lurid Lawsuit, Salami Scandal and Trash-Can Thief Vexing JPMorgan's PR Department AND Meme of 'JPMorgan's HR Department in 2026' Has People in Stitches Amid Sex Scandal and Knicks Bin IncidentShe Stole a Knicks Trash Can Off the Street and Lost Her Job at JPMorganThe Trash Bin That Cost Her Career: Who Is Angie Báez? JPMorgan DEI Executive Fired After Viral Knicks Parade VideoThe Trash-Can Thief: Angie Báez, an Executive Director of Community and Industry Engagement at the bank, was captured on a viral video during the New York Knicks championship parade emptying a public trash bin onto a Manhattan sidewalk so she could steal the limited-edition, blue-and-orange Knicks-themed container.The Resolution: JPMorgan quickly terminated her employment after the video went viral. Báez eventually returned the trash bin and was issued $175 in sanitation fines.But what kinds of thing DON'T get you fired and get you fined?In 2023, JPMorgan Chase agreed to a $290 million (1,657,143x) settlement to resolve a class-action lawsuit from survivors of Jeffrey Epstein. The bank was accused of actively ignoring glaring red flags and helping bankroll Epstein's sex-trafficking operation for 15 years.Internal documents and later congressional probes revealed that the bank processed roughly 4,700 suspicious transactions totaling $1.1 billion for Epstein. They failed to file a single Suspicious Activity Report (SAR) until after his death.Who Kept Their Job? Mary Erdoes: The Head of Asset & Wealth Management was fully aware of Epstein's status as a high-risk sex offender, reviewed his account, and was directly implicated in internal communications regarding his status. She faced zero professional demotions and remains one of the top candidates to eventually succeed Jamie Dimon as CEO.In 2020, JPMorgan Chase entered a deferred prosecution agreement and agreed to pay a record $920 million (5,257,143x) to settle federal charges of market manipulation.For nearly a decade, traders on JPMorgan's precious metals and U.S. Treasuries desks engaged in "spoofing"—placing tens of thousands of fake, deceptive orders to artificially move market prices and maximize their own profits. The FBI stated that traders "openly disregarded U.S. laws."While a couple of mid-to-high-level traders (like Michael Nowak and Gregg Smith) were later criminally convicted and sentenced to prison, the executive leadership team responsible for supervising them and implementing compliance programs suffered no casualties. Top management stayed perfectly secure, chalking the multi-million dollar fraud up as the work of a few "bad apples."The Salami Scandal: Veteran wealth manager Brent Bodner was fired by JPMorgan in 2024 after he expensed a $642.50 deli platter (containing wings, sandwiches, and salads) for a Super Bowl gathering at his Beverly Hills home. The bank accused him of intentionally misclassifying a personal party as a pre-approved business meeting.Bodner counter-sued, jokingly dubbing the controversy the "salami incident." He argued that the event was a legitimate client-acquisition dinner that only two prospects ended up attending, and that the minor coding error was used as a pretext to push him out.The Resolution: A FINRA arbitration panel sided heavily with Bodner, ruling that JPMorgan acted preemptively out of paranoia that brokers were leaving for rivals. The panel ordered JPMorgan to pay Bodner $4.25 million in damages.The Lurid Lawsuit: Chirayu Rana, a former vice president on JPMorgan's leveraged finance team, leveled highly salacious allegations against his female supervisor, Executive Director Lorna Hajdini. Rana's lawsuit alleges he was subjected to a campaign of racial discrimination, severe harassment, and forced sexual relations under the threat of having his career sabotaged.The Resolution: Rana rejected a $1M settlement offer, countering with a demand for up to $22 million before escalating the fight to court. Both Hajdini and JPMorgan strongly deny the allegations as entirely fabricated, and the legal battle is moving toward a highly publicized trial.JPMorgan Chase promotes Petno, Rohrbaugh to copresidents, setting up two more successors for DimonThe Wait to Replace Jamie Dimon Keeps Getting Longer: Another potential successor, Marianne Lake, is leaving JPMorgan, as the longstanding chief executive enters his third decade atop the bank.How JPMorgan went from 3 female CEO contenders to an all-male succession raceJPMorgan named Doug Petno and Troy Rohrbaugh, current co-heads of the bank's commercial and investment bank, as co-presidents, setting them up as the frontrunners to succeed longtime CEO Jamie Dimon. Their promotions, the bank said in a press release, "are part of the Board's ongoing succession planning process."Petno and Rohrbaugh were among a handful of powerhouse candidates poised to succeed Dimon, including Jennifer Piepszak, chief operating officer, Marianne Lake, CEO of the commercial bank, and Mary Erdoes, CEO of asset and wealth management.Marianne Lake, a Potential Dimon Successor, Leaves JPMorganOne-time Retention and Continuity equity awards to the following Operating Committee members:Doug Petno, Co-President and CEO of the Commercial & Investment Bank, and Troy Rohrbaugh, Co-President and CEO of Consumer & Community Banking, in the amount of $30M each;Mary Erdoes, CEO of Asset & Wealth Management, and Jennifer Piepszak, Chief Operating Officer, in the amount of $20M each.JPMorgan Chase unveils $50 billion buyback, Goldman Sachs raises dividend after Fed stress testA 6 year study shows which CEOs are pushing RTO mandates: The ones with the biggest egosFortune 500 bosses demanding staff return to the office share one trait: narcissism, research findsA six-year study tracking corporate executives revealed that strict return-to-office (RTO) mandates are heavily driven by narcissism and executive ego, rather than actual employee productivityWharton organizational psychologist Adam Grant noted that researchers used reliable corporate proxies to quantify CEO narcissism, including the oversized scale of their compensation packages, the size of their signatures, and the prominence of their photos in company annual reports.The data showed that leaders with highly inflated self-opinions consistently coveted maximum power and status, making them the most aggressive opponents of remote work.Goldman Sachs and JPMorgan pushed hard for a 5-day-a-week return to the office. Why they're now letting employees work from homeGameStop CEO Cohen spurns $35 billion pay plan to focus on plan to buy eBayGameStop CEO on His eBay Pursuit: ‘I'm Not Going to Stop, I'm Not Going to Go Away'GameStop unveiled a compensation package worth roughly $35B for Ryan Cohen ​in January, hinging on a turnaround that requires him to lift the struggling company's market value more than tenfold and sharply boost its profit.In May, Cohen surprised Wall Street with an unsolicited offer to buy eBay for roughly $56 billion in cash and stock to ‌turn the e-commerce company into ⁠a bigger competitor to Amazon.EBay's board rejected the proposal, calling the offer "neither credible nor attractive."Cohen argued that he doesn't want the package ⁠so that GameStop's leadership can fully focus on its operating performance and the planned acquisition.SpaceX handed lowest possible ESG rating by MSCI: Triple C score puts Elon Musk's company on par with Russia after 2022 invasion of UkraineMusk 'most obvious risk' following SpaceX's lowest possible ESG rating“Board of Directors: The SPACE EXPLORATION TECHNOLOGIES board currently has an independent majority, which enables it to more effectively fulfill its critical function of overseeing management on behalf of shareholders. The company has failed to split the roles of CEO and chairman, which may limit the board's independence from current management interests. Split CEO and chairman roles are characteristic of 67% of companies in this market.”Welltower CFO's $167 million pay package sets new recordWelltower's Tim McHugh is the new highest-paid finance chief among the biggest U.S. companies. His $167 million pay package in 2025 not only dwarfs that of his CFO peers but also outpaces the compensation of many CEOs.McHugh's pay at Welltower, a real-estate investment trust focused on rental housing for seniors, surpasses the $139 million compensation package received by Tesla's Vaibhav Taneja in 2024. This puts him more than $135 million above Alphabet's Anat Ashkenazi, the next highest-paid CFO in 2025. And it secures him a spot in the club of executives making $100 million or more, a group that remains rare.Here's what the article DID NOT MENTION: CEO Shankh Mitra: $821MGoodliest of the Week (MM/DR):DR: Scientists Say New Method Turns Coffee Grounds Into High-Potency Renewable FuelAccording to a press release from South Korea's National Research Council of Science and Technology, a team of researchers at the Korea Institute of Geoscience and Mineral Resources (KIGAM) have developed a method to convert spent coffee waste into high-quality charcoal, known as biochar.While that's a feat in and of itself, the kicker is the method's blistering speed: it takes just 90 seconds from start to finish, with no drawn-out drying process or oil separation required. According to the release, the new technique solves a major issue in extracting the latent energy potential of spent coffee beans.DR: Bill to raise minimum wage to $25 an hour will be introduced in Senate DR MMThe bill would incrementally increase the minimum wage from its current rate of $7.25, with the first jump to $12 an hour in the first year of enactment. Major corporations would have six years to work up to a $25 minimum wage, while smaller employers would have a 13-year runway. The legislation would also do away with subminimum wages for tipped workers, such as restaurant servers, youth workers and workers with disabilities. Nearly half of the American workforce makes less than $25 an hour.DR: Federal judge blocks new law aimed at ESG, DEI investing decisionsA federal judge has blocked Kansas from enforcing a new law that requires institutional investment advisers to make certain disclosures when recommending against company management on issues, including environmental, social and governance principles.U.S. District Judge Holly Teeter on Wednesday issued a preliminary injunction halting enforcement of law enacted last session that two major national institutional investment advisers said was unconstitutional because it discriminated based on speech.MM: MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last yearAssholiest of the Week (MM):CEO SPEED ROUND - ONE HEADLINE, ONE CEO, ONE LINERTim Cook - It's pretty sweet to quit your job and let the new guy fight the union: Apple closed America's first unionized store and blocked workers from transfers — now the union is fighting backJamie Dimon - It was easy - we just pointed to the ones with boobs and said “Not you”: How JPMorgan went from 3 female CEO contenders to an all-male succession raceZuck - The best thing about being a little man king with no accountability is I can randomly change and unchange and rechange my mind… about people's lives: Meta pauses an AI training program that tracks employees' keystrokes after an internal leakLarry Fink - Have you SEEN the size of my signature??? Fucking come to work: A 6 year study shows which CEOs are pushing RTO mandates: The ones with the biggest egos“In the six-year study, researchers collected data on Fortune 500 CEOs, using behavioral proxies—signature size, photo size in annual reports, pay gap relative to peers—to construct narcissism scores. The higher the score, the more likely a CEO was to publicly oppose remote and hybrid work and seek additional status (like a board chairmanship). In a separate experiment, CEOs whose egos were primed—by reflecting on the assertive leadership styles of Steve Jobs and Larry Ellison—showed significantly greater opposition to working from home than a control group”Andy Jassy - Now we know EXACTLY when you're wasting our time peeing in a bottle instead of working: Amazon is on a mission to optimize warehouse work. Its latest test puts wearable devices on support staff.Nikesh Arora - If you just said, “Who?”, you better pay attention because I have important things to say: Palo Alto Networks CEO: We're in 'a Darwinian moment' where employees have to prove their AI skills - BRONZE ASSHOLESatya Nadella - If I complain about how everyone TALKS about AI, does that make me sound more sympathetic?: Microsoft's CEO Takes Aim At AI Companies: 'We Have To Walk The Walk' To Convince The Public - GOLDEN ASSHOLEJeff Bezos - I mean, if I'm honest, everyone is terrible and should be laid off: Jeff Bezos Called Washington Post His Worst Investment and Staff He Laid Off ‘Terrible' People - SILVER ASSHOLEBrian Moynihan - I mean, or your kid was late to school because they forgot to make their card for teacher appreciation day, you didn't eat breakfast, and you rushed in to work from the office as fast as you could because working from home isn't allowed anymore: By 7 a.m., Bank of America's CEO has already read 5 newspapers, his email inbox, and hit the gym—he says if you're late to meetings, you're ‘selfish'Dave Ramsey - 0.0001% of Musk's worst day could end hunger ON EARTH, but sure, take away Halloween and pets from the rest of us: Dave Ramsey Says 20% of Americans' Halloween and Pet Budgets Could End Hunger: 'There'd Be No Hungry Kids'Headliniest of the WeekDR: Beloved Grandmother Was Standing in Her Own House When a Tesla, Allegedly on Autopilot, Smashed Through the Wall and Killed Her in Grandchildren's PlayroomA popular password manager was hit by a hack. What you need to know—and how to keep your data safeMM: Ryanair says it will reluctantly not charge parents to sit next to childrenMM: Elon Musk will get a billion shares of SpaceX if he can settle a million humans on MarsJust make it 10 trillion shares if he can safely land Gus who sleeps at the bus station on NeptuneWho Won the Week?DR: The MotherS(C)hIpMM: ESG RatingsPredictionsDR: Symbolically giving up your $35 billion CEO pay package becomes the new $1 salary: proxy statements will say: “Our CEO generously waived his $35 billion pay package as a gesture of sacrifice to lead by example, preserve corporate cash, and show solidarity with displaced workers and stressed stakeholders.”MM: Ryanair announces a new fee children can pay to sit AWAY from their parents

A Note from James:Mark Pincus is one of the true OGs of the internet. You probably know him as the founder of Zynga, the company behind FarmVille, Zynga Poker, and Words With Friends. Zynga was eventually acquired by Take-Two in a transaction valued at approximately $12.7 billion. Before Zynga, Mark started Tribe, one of the first social networks—before MySpace and Facebook. He has spent more than 25 years building, failing, and studying what gets millions of people to click, play, share, and come back. His new book, Life at the Speed of Play, inspired me to start coming up with new business ideas while we were still recording.What I really love is how Mark teaches people to copy like a master without looking like a copycat. He has a framework called “Proven–Better–New.” Start with something that has already been proven. Make it obviously better. Then isolate the new idea you want to test. It's one of the best systems I've heard for creating products people actually want.We talk about the early days of Facebook and MySpace, the failure of Tribe, the gaming industry, consumer psychology, AI coding, and how agents could eventually network and work for us while we're doing something else.I loved talking with Mark. I was still thinking about this conversation afterward—and I'm literally building businesses based on what I learned. His new book is called Life at the Speed of Play. Listen to this episode, and then read the book.Episode Description:Most founders begin with an idea and then spend months—or years—trying to prove that people want it. Mark Pincus thinks that process is backward.At Zynga, Mark's teams built “failure machines”: simple systems that allowed them to test hundreds of concepts before writing the code. They put unfinished ideas in front of real users, watched what people clicked, and refused to build anything until the demand was obvious. The objective wasn't to avoid failure. It was to make failure fast, cheap, and useful.Mark explains the framework behind that process: Proven–Better–New. First, study an existing success down to every screen, click, and design decision. Then identify one improvement that current users would immediately recognize as better. Only after that should a team add the unproven idea—the part most likely to fail.James and Mark also examine the problems facing today's consumer entrepreneurs. AI has made software easier to build, but distribution has become harder. People aren't searching for new apps, established platforms restrict organic growth, and algorithmic reach isn't the same as users actively sharing something with friends.Mark uses the failure of his early social network, Tribe, to explain why virality is not enough. Tribe grew quickly but lacked retention and trust. He ignored the communities users loved because they didn't match the business model he had already chosen. That painful mistake became the foundation for much of his later product philosophy.The conversation ends with Mark's current experiments: personal AI agents modeled after members of his family, a proposed work network built specifically for agents, an enterprise AI company called Hivemind, and the difficult decision to end a four-year passion project without abandoning the instinct behind it.This is a practical conversation about testing ideas, separating instinct from ego, learning from the past, and killing the wrong product before it consumes the right opportunity.What You'll Learn:How to build a failure machine: Test headlines, offers, videos, and fake doors before investing in a finished product.How to apply Proven–Better–New: Begin with a proven behavior, make one unmistakable improvement, and isolate the risky innovation.Why distribution is now harder than development: AI can generate a prototype quickly, but it cannot guarantee attention, trust, or adoption.Why Tribe failed despite rapid growth: Virality without retention, safety, and alignment with user behavior does not create a lasting network.How to copy without becoming a copycat: Study successful products at the pixel level, preserve what works, and innovate only where it matters.When to abandon an idea: Preserve the underlying instinct, but stop funding the particular expression of it when the evidence turns against you.How AI agents may change networking: Agents could eventually search for opportunities, exchange work, build reputations, and bring useful leads back to their users.Timestamped Chapters: [02:00] Finding the “OMFG” Moment [02:58] A Note from James [05:00] Build a Failure Machine Before Building a Product [06:25] Testing Demand With Fake Doors and Broken Links [08:08] Writing Copy That People Actually Notice [10:52] Test More Ideas in a Week Than the Industry Tests in a Year [11:53] Why Neglected Products Become Innovation Labs [13:26] How Mobile Apps Slowed Product Experimentation [15:09] Can AI Bring Rapid Testing Back? [17:08] Why Consumer Technology Feels Uninvestable [18:38] The 90/10 Rule for Investable Platforms [20:08] Why Nobody Downloads New Apps Anymore [21:20] Franchises, “Spicy New,” and Healthy Platforms [23:21] The Internet's Lost Cocktail Party [27:58] Why Tribe Failed While Facebook Won [30:26] Virality Without Trust or Retention [31:31] Ignoring What Tribe's Users Actually Wanted [33:22] Facebook, Raya, and Designing for Trust [35:03] Social Networks as Lead-Generation Engines [37:12] Facebook, Instagram, and the App Nobody Knew It Wanted [37:51] Net Promoter Scores and the Feeling of Quitting a Drug [40:25] Algorithmic Virality vs. People Sharing With Friends [42:00] Building Products That Help People Create [43:47] What Entrepreneurs Should Build With AI [44:54] The Proven–Better–New Framework [47:12] What “Obviously Better” Actually Means [48:25] Why “All New Fails” [50:23] Zynga Poker and the Power of Removing One Click [52:00] What AI Does Well—and Where Humans Still Matter [54:25] Picasso, Slack, and Copying the Past [55:11] Adding Fun to Boring Enterprise Products [57:39] The Moral Arbitrage of Killing Your Ego [57:58] How to Copy Without Looking Like a Copy [59:10] Why Old Internet Mechanics Keep Returning [01:00:16] Anonymous Social Apps With an AI Twist [01:01:17] Don't Invent a New Business—Reinvent a Big One [01:02:00] Test 20 Variants Before Building One [01:02:58] Mark's Frustrating Experiments With AI Coding [01:05:29] Creating a Personal Team of AI Agents [01:07:57] Killing a Four-Year Passion Project [01:09:29] The “Social Membrane” of the Agentic Internet [01:09:57] Building a Work Network for AI Agents [01:12:16] Hivemind and the Human Side of Enterprise AI [01:13:52] Missing Twitch—and Knowing Your Zone [01:15:06] Why the Gaming Industry Still Isn't Social Enough [01:16:30] Chess Ratings, Competition, and Mark's Daughter [01:19:19] Writing Life at the Speed of Play [01:21:18] Don't Chase Every New Technology Race [01:22:05] Final ThoughtsAdditional Resources:Mark Pincus and the BookLife at the Speed of Play — official websiteLife at the Speed of Play — HarperCollins — published June 23, 2026. Mark Pincus on X — the account Mark recommends for updates on his agent-network experiments. Mark Pincus on LinkedIn Mark's interview about open-sourcing Stem Studio Zynga, Games, and Product ExamplesZynga's company history — covers its launch as a Facebook poker project and the development of FarmVille, CityVille, and Words With Friends. Words With Friends FarmVille Take-Two and Zynga acquisition announcement — the transaction carried an enterprise value of approximately $12.7 billion. Tribe.net history — the early social network Mark analyzes as a major product failure. Raya — the private community Mark discusses as an example of building trust through curation. Grow a Garden on Roblox See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

I brought back Becky Pierson Davidson to compare notes on where community is headed — and we found a few areas of disagreement. Becky works with 6, 7, and 8-figure businesses helping them build memberships and courses through design thinking and customer research, and she's seeing a major shift right now: course businesses are slowing down, and the smart ones are pivoting to membership models. The difference? Shared learning experiences are replacing self-paced education. Community is what people stay for. We dig into the real mechanics: how to set expectations that don't feel like a bait-and-switch, why meaningful engagement isn't what most people think it is, the mastermind paradox (increases retention, decreases forum activity), and why in-person events might be the most important retention lever you're not using. Becky's hot take for 2026: content drops are dying. People don't need more stuff — they need connection and programming that moves them forward. ⁠Affinity Collective⁠ ⁠Build with Becky podcast⁠ ⁠Episode 197: Building Raving Fans (with Becky & Chanel)⁠ ⁠Circle (community platform)⁠ ⁠TightKnit (Slack archive plugin)⁠ ⁠Dreamers and Doers⁠ ⁠Full transcript and show notes⁠ *** TIMESTAMPS (02:35) Defining community as a product, not a growth engine (04:09) Why community is rising as a business model in 2026 (06:02) The reality of transitioning from courses to memberships (08:01) Finding the right community design for your appetite (10:02) How to avoid the bait-and-switch with member expectations (13:06) Value perception vs. value experience (13:57) The smallest viable promise for your sales page (16:44) Where we disagree: transformation vs. community of practice (21:14) Forum design: why fewer spaces wins (23:17) Solving the engagement problem (what meaningful engagement actually is) (25:50) How the best members actually use your community (29:46) The mastermind paradox: retention up, forum participation down (32:09) In-person experiences and the graduation weekend model (36:39) The economics of offline events (39:35) 2026 Hot Take: Content drops are dying (43:07) Retention rethink: Did I get my money's worth vs. Will I next year? (46:04) Why connection drives retention more than results (48:23) Tool stack: Circle 9 times out of 10 (51:14) The future: personalization in community software *** RECOMMENDED NEXT EPISODE → ⁠Episode 197: Building Raving Fans⁠ *** ASK CREATOR SCIENCE → ⁠Submit your question here⁠ *** WHEN YOU'RE READY

Send us Fan MailDirect to consumer strategy for Amazon sellers helps protect customer data, margins, and brand control before account risk hits. This video covers Amazon to Shopify strategy, ecommerce paid media, UGC ads, email SMS retention, website conversion rate, and fulfillment. Learn how Amazon sellers can use customer data, Meta ads, TikTok ads, Google Shopping, MCF, and ecommerce funnels for brand growth.Stop letting Amazon own the customer relationship, get a growth plan built before one policy change hits your brand: https://bit.ly/4jMZtxu#AmazonSellers #EcommerceGrowth #ShopifyStrategy #AmazonFBA #BrandGrowthWant free resources? Dowload our Free Amazon guides here:Amazon Receiving Delay Guide: https://hubs.ly/Q04cdD4c0Amazon Catalog Spring Cleaning: https://hubs.ly/Q046BVfp0Amazon Proft Margin Defense 2026: https://hubs.ly/Q042trRH0Amazon SEO Toolkit 2026: https://bit.ly/4oC2ClTAmazon Seller Strategy Report 2026: https://bit.ly/3YN1RME2026 Ecommerce Website & SEO Readiness Checklist: https://hubs.ly/Q04btghf0Amazon 2026 PPC guide: https://bit.ly/4lF0OYXTimestamps00:00 - Why Amazon Sellers Need Brand Control00:31 - Customer Data and Margin Problems on Amazon02:13 - Amazon and Website Pricing Strategy03:32 - Creative Refresh for Ecommerce Ads06:47 - Paid Media Funnel for Brand Growth10:41 - Using Amazon AMC for Lookalike Audiences11:50 - Email and SMS System for Retention14:00 - Website Optimization for More Sales18:32 - Amazon Pages vs Ecommerce Websites19:59 - Inventory and Fulfillment Setup21:29 - Tracking, Pixels, UTM Tags, and Attribution24:17 - Retention and Customer Lifetime Value25:45 - Customer Experience That Can Beat Amazon27:02 - Common Ecommerce Growth Mistakes-----------------------------------------------------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the show

I was traveling in Europe last week and found myself doing what I always end up doing on trips like this… quietly auditing hospitality systems everywhere I go. Not in a formal way. Just noticing what works, what breaks, and what quietly shapes the experience. And a lot of it translates directly into coworking. This episode is a little different — it's a solo reflection from the road — but I wanted to share a few observations that came up along the way. In this episode, I talk about: Why small hospitality gaps (like not actually offering a welcome drink that's sitting right there) change the entire first impression What "good on paper" partnerships look like vs. what actually gets experienced on the ground (gyms, tours, amenities) How easily premium spaces lose quality when no one is actively "seeing" the details anymore (dirty tables, unused areas, neglected touchpoints) The difference between teams that are executing tasks vs. teams that are anticipating guest experience A tour experience that felt completely transactional — and what was missing to turn it into real connection wA hotel that got the details right in a way you only notice when you slow down enough to pay attention The overarching theme was simple: anticipation is what separates good hospitality from forgettable execution. And in coworking spaces, it shows up in the exact same way. If you're running a space, this is worth a quiet audit of your own systems this week. Everything Coworking Featured Resources: Masterclass: 3 Behind-the-Scenes Secrets to Opening a Coworking Space Coworking Startup School Community Manager University Follow Us on YouTube

In this behind-the-scenes BONUS episode, Kelly is pulling back the curtain on exactly what she's building right now, in real time. She walks through the company she's chosen to plant her roots in for the next decade, the brutal pivot that turned out to be the best decision of her career, and the counterintuitive move she's making first as she scales, the one almost no one in online marketing will tell you the truth about. If you've ever wanted to learn the scale process by watching it happen from the inside, this is your seat at the table. What's inside: The two-step vision process every scale starts with Why she's working on retention before pouring in a single new member The shift from selling a product to building a movement What she's deliberately saying no to for the next nine months Resources:  Register for the LIVE Miracle Hour Experience hapening Wednesday, June 24th, from 10am to5pm EST: Kelly's free full-day live training: https://www.themiraclehourbook.com/miracle-hour-june-24-experience-social  Upgrade to VIP for access to our custom sales GPT, lifetime recording access, and bonus Q+A: https://accelerator.virtualbusinessschool.com/vip-upgrade-june-24th  Join us this Summer for The Legacy Leaders Mastermind: Kelly's year-11 mastermind for multi-seven and eight-figure leaders: https://join.thebusinessadvisory.com/2026-rsvp   Subscribe to Kelly's Substack, The Sacred Art of Selling: https://kellyroachofficial.substack.com/subscribe  Join The Virtual Business School: https://www.virtualbusinessschool.com/virtual-business-school  Join us in-person for the Called to Lead Event happening October 1st: https://www.sandiglandt.com/called-to-lead 

When Addison Rae headlined Coachella this year and the crowd lost it to “Fame Is a Gun,” the cultural momentum felt instant. But the social infrastructure behind that track was built months in advance, one creator at a time, by Griffin Haddrill and his team at LV8. By moving past the standard 48-hour launch spike and focusing on an always-on creator strategy, they drove over 80 million views and a staggering 9% engagement rate. What You'll Learn in This Episode How to move past the standard 48-hour launch spike and build true cultural momentum What a deep, hyper-specific audience mapping approach looks like compared to standard demographic targeting How to build and organize a massive global framework of editors for real-time clipping strategies Why organic marketing and performance marketing must live in separate, equal buckets to scale effectively The real data behind human-led vs. AI-driven creative performance and how it impacts consumer retention Episode Chapters (00:00) Intro (04:00) Moving Beyond the 48-Hour Launch Spike (05:29) The Power of Depth in Audience Targeting (07:22) Setting a 9% Engagement Rate Standard (08:31) Capturing Lightning in a Bottle with Speed to Market (09:59) The Underbelly of Social Strategy: Clipping and Global Editors (11:39) Splitting the Buckets: Organic Brand Building vs. Performance Marketing (14:12) The Hidden Impact of AI on Consumer Attention and Retention (18:48) Human-Led Creative vs. AI Performance Data (21:48) The Brand That Made Griffin Smile (22:30) Outro About Griffin Haddrill Griffin Haddrill is the founder of LV8, a Gen Z-founded and led digital-first agency based out of Las Vegas. LV8 specializes in creator-led strategies that drive massive digital culture momentum for music labels and global legacy brands alike. Known for pushing past traditional marketing frameworks, Griffin and his team have orchestrated high-profile lifecycle campaigns for artists like Addison Rae and major entertainment partnerships with Columbia Records. What Brand Has Made Griffin Smile Recently? e.l.f. Cosmetics recently put a massive smile on Griffin's face with their unexpected Liquid Death collaboration. He loved how two highly unique, disruptive brands came together to create something incredibly fun, cool, and beautifully chaotic for their shared communities. Resources & Links Connect with Griffin on LinkedIn. Check out the LV8 website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

Falls Prevention After Stroke: What the Latest Research Reveals About Staying Safe and Mobile For many stroke survivors, the fear of falling is a constant companion. It’s there when you get up from the couch, when you navigate the kitchen, when you try to walk further than you did yesterday. That fear is rational, falls after a stroke are common, and their consequences can be serious. But according to Associate Professor Kate Scrivener, a stroke rehabilitation researcher at Macquarie University, that fear doesn’t have to define your recovery. In Episode 409 of the Recovery After Stroke podcast, Kate returns to the show where she first appeared in Episode 257 to discuss her HiWalk walking program and share the results of two major research projects: the published Phase II results of HiWalk, and a new systematic review focused specifically on exercise-based falls prevention after stroke. Who Is Kate Scrivener? Associate Professor Kate Scrivener leads stroke rehabilitation research at Macquarie University in Sydney, Australia. Her work sits at the intersection of real-world clinical practice and rigorous research. She doesn’t just study stroke recovery, she designs and tests the programs that can change it. Kate first appeared on this podcast to talk about HiWalk, a high-dose walking intervention designed to push the limits of what long-term stroke survivors can achieve. Now, with the results published, she’s back to talk about what the data actually showed and what it means for survivors who want to reduce their fall risk. The HiWalk Results: What Happened When 47 Survivors Walked Hard HiWalk was built on a straightforward but ambitious premise: what happens if stroke survivors, who have been living with their disability for years, are given a truly high-dose walking program? Not a gentle weekly session, but 43 hours of structured walking across just three weeks. The Phase II randomized trial enrolled 47 participants and produced results worth paying attention to. Attendance was 91%. Retention was 98%. For a physically demanding trial involving chronic stroke survivors, those numbers are remarkable, and they tell their own story about what survivors are capable of when given a real opportunity. For participants who were not already in active rehabilitation at the time of the trial, walking speed improved by 0.24 metres per second, a clinically significant gain. Self-efficacy, a measure of how confident participants felt in their own ability to walk and function, also improved significantly. The overall group walking speed trend was positive but did not reach statistical significance across the full cohort, partly because HiWalk was a Phase II feasibility trial, designed to test whether the program could be delivered safely and whether participants would complete it. It was not powered to detect large group-wide effects. What it demonstrated is that this kind of high-dose program is feasible, achievable, and produces real gains for the right participants. Why Falls Prevention After Stroke Is Harder Than It Sounds Falls after stroke are not simply a balance problem. They involve fatigue, reduced sensation, spasticity, cognitive changes, and the interaction between all of those things in the unpredictable terrain of daily life. Most stroke survivors are told to be careful. Very few are given a structured, evidence-based program designed specifically to reduce their risk. Kate’s systematic review, published in Clinical Rehabilitation in 2026, searched the global literature for exercise-based trials targeting falls prevention in community-dwelling stroke survivors. Only three trials worldwide met the inclusion criteria. That number alone says something significant. Falls after stroke are widely acknowledged as a major problem. The research base for solving it is thin. Of the three trials identified, exercise trended toward reducing the rate of falls, but the effect on the total number of people who fell was less clear. The standout result came from the FAST trial, which reduced fall rates by 33%. All three qualifying trials were conducted in Australia, raising important questions about whether these findings can be replicated in different healthcare systems with different levels of access to physiotherapy and structured exercise. What This Means for Stroke Survivors Right Now Kate’s research points to two things survivors and their families can act on. First, walking intensity matters. The HiWalk results suggest that long-term survivors who have plateaued in conventional rehabilitation may have more capacity than they or their clinicians assume. High-dose, structured walking appears to produce gains that lower-intensity programs don’t reach. If you’re a survivor who has been told to keep active but hasn’t been given a specific, progressive program, that’s worth a conversation with your physiotherapist. Second, exercise for falls prevention works, but it needs to be the right kind, delivered consistently. Gentle movement is valuable. But the evidence base Kate’s review maps out points toward structured, progressive exercise as the mechanism that shifts fall rates meaningfully. The FAST trial’s 33% reduction didn’t come from telling people to be more careful. It came from changing what they were physically capable of doing. Bill’s book, The Unexpected Way That A Stroke Became The Best Thing That Happened, explores the tools and mindset shifts that underpin a recovery built on action rather than waiting. You can find it at recoveryafterstroke.com/book. The Gap Between Research and Practice One of the most important threads in this conversation is the distance between what the research supports and what most survivors actually receive. Kate’s systematic review found only three qualifying trials globally. HiWalk’s feasibility results are published, but the next step, a large-scale Phase III trial, requires funding, time, and institutional will. For survivors, that gap can feel frustrating. The science is pointing in a clear direction. The programs aren’t yet widely available. Kate’s work is part of closing that distance. Listen to the Full Conversation Episode 409 with Associate Professor Kate Scrivener is available on all major podcast platforms, search Recovery After Stroke and on the Recovery After Stroke YouTube channel. If this show has helped you on your recovery journey, you can support it financially at patreon.com/recoveryafterstroke. This blog is for informational purposes only and does not constitute medical advice. Please consult your doctor before making any changes to your health or recovery plan. The post Walking More, Falling Less – A Researcher’s Mission to Stop Stroke Survivors Hitting the Ground appeared first on Recovery After Stroke.

Likes do not pay the bills. Profit does. In this episode of The Level Up Podcast, Paul Alex breaks down why vanity metrics can distract entrepreneurs from the numbers that actually matter. Let's be real… A million followers means nothing… If your business cannot make payroll. A viral video means nothing… If your clients are leaving. And online applause means nothing… If your profit margins are falling apart. In this episode, you'll learn: Why vanity metrics can create a false sense of success How chasing likes and views can distract from real business health Why customer acquisition cost, lifetime value, and cash flow matter more than popularity How focusing on the math creates a stronger, more profitable company The truth is simple: You cannot deposit likes into a checking account. You cannot pay your team with views. You cannot build long-term wealth with applause alone. The market does not care how popular you look. It cares whether your business works. High-level operators focus on the numbers that matter. Profit. Retention. Cash flow. Acquisition cost. Lifetime value. They build systems that turn attention into revenue and revenue into long-term stability. Stop playing the popularity game. Tune out the noise. Run the numbers. Build the fortress. And keep leveling up. Your Network is your NETWORTH! Make sure to add me on all SOCIAL MEDIA PLATFORMS: Instagram: https://jo.my/paulalex2024Facebook: https://jo.my/fbpaulalex2024YouTube: https://www.youtube.com/channel/UCGhDAD1JyGGzSQUPD9lc9HQLinkedIn: https://jo.my/inpaulalex2024 Looking for a secondary source of income or want to become an entrepreneur? Check out one of my companies below to see if we can help you: www.CashSwipe.com FREE Copy of my book “Blue to Digital Gold - The New American Dream”www.officialPaulAlex.com Learn more about your ad choices. Visit megaphone.fm/adchoices

#957 Ever wonder how to turn your network and podcast appearances into a thriving, seven-figure community business? In this episode, host Brien Gearin sits down with Dustin Riechmann — founder of 7-Figure Leap — to uncover how he helps mission-driven entrepreneurs grow seven-figure brands by leveraging storytelling, podcast guesting, and authentic relationship building. Dustin shares his incredible journey from 17 years as a traffic engineer to creating Fire Creek Snacks, and ultimately building a multi-million-dollar coaching and community business. He dives into his 5P framework for profitable podcast guesting, the secrets behind launching and scaling communities that actually thrive, and how to create masterminds that foster deep connection and retention. If you've ever wanted to turn your relationships into real revenue, this episode is packed with actionable wisdom! (Original Air Date - 10/21/25) What we discuss with Dustin: + Dustin's journey from engineer to entrepreneur + Launching and growing Fire Creek Snacks + The 5P framework for podcast guesting success + Turning guesting into profitable relationships + Building and scaling a thriving community + Importance of clarity, confidence, and connection + Cohort-based community growth model + Retention strategies and one-to-one connection program + Transitioning from accelerator to mastermind + Behind-the-scenes look at team structure and operations Thank you, Dustin! Check out 7-Figure Leap at ⁠7FigureLeap.com⁠. Get ⁠The Premium Podcast Guesting Playbook⁠. Follow Dustin on ⁠LinkedIn⁠. Watch the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠video podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ of this episode! To get access to our FREE Business Training course go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Fringe Radio Network, Bruce Collins sits down with Michael Letts to discuss the growing challenges facing law enforcement agencies across America. The conversation explores how many police departments are operating under increasing financial pressure while simultaneously dealing with staffing shortages, public criticism, and rising expectations from the communities they serve. Michael Letts shares his perspective on the impact of underfunding, the effect of negative public narratives on officer morale, and the difficulties departments face in recruiting and retaining qualified personnel. The discussion examines the relationship between public safety, community trust, and the resources available to local law enforcement organizations. The episode also addresses broader societal questions surrounding crime prevention, policing strategies, officer support systems, and the future of public safety in the United States. Whether listeners agree or disagree with the viewpoints presented, the conversation offers insight into the challenges currently facing police agencies and the communities they protect.

What if giving customers more value is exactly what's making them leave? Kellie Snyder, Chief Customer Officer at LinkSquares, joins Josh Schachter after a two-year replatform to fully agentic contract management. She unpacks how AI reshaped their customer 360, the retention mistake hiding in their onboarding, why digital-first went too far, and how to bring human engagement back without losing scale. A candid look at retention, migration, and rebuilding human engagement in the AI era.Josh is writing a book on building customer relationships. Follow his journey and insights at www.joshschachter.com---What You'll Learn- How LinkSquares went fully agentic in contract management- Building a real customer 360- Why "show them everything" was killing retention- Migrating legacy customers without scaring them off- AI enablement when teams sit at different skill levels- Right-sizing human engagement after over-rotating on digital-first- Tying value realization to pre-sales business outcomes---Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.---Timestamps0:00 - Preview and Meet Kellie Snyder1:50 - What LinkSquares does, new agentic platform3:10 - Kelly's remit as the CCO at LinkSquares3:50 - Rob's story and the golf scholarship6:06 - AI transformation inside the post-sales team7:39 - Building the customer 3609:09 - How Kellie personally uses Claude10:45 - Sharing skills and wins across CSMs11:30 - Biggest speed bump going AI-native13:48 - The two-year replatform & impact on post-sales18:29 - Migration & killing one-size-fits-all onboarding20:27 - Investing in customer education22:33 - Quantifying value realization23:23 - What's taken longer than expected25:40 - Success one year out26:52 - A question for other CCOs---Where to Find the GuestKellie Snyder: https://www.linkedin.com/in/kellieasnyder/ ---Where to Find Josh:LinkedIn: https://www.linkedin.com/in/jschachter/Unchurned Substack: https://unchurned.substack.com/

In this Kundalini Sunday Zoom session, Chrism opens the floor to questions from participants and begins with an explanation of the Blue Moon Shaktipat process. He describes the morning transmission, individual energetic readings, possible entity removal, and the second transmission connected with moonrise.The episode moves into a wide-ranging Kundalini Q&A covering burning sensations, mudras, dark night of the soul, entities, anxiety, fear, breathwork, inner guidance, and what Kundalini is. A major section explores the difference between external spiritual guidance and Kundalini's inner guidance. Chrism warns against relying on New Age ideas of guides, ascended masters, dimensions, and external sources when Kundalini is active, instead emphasizing direct inward relationship with Sacred Mother, meditation, safeties, grounding, and surrender.The later part of the episode moves into sensitive spiritual teachings around sexuality, sexual feeders, orgasm, celibacy, semen retention, Tantra, surrender, karmic redemption, religious abuse, trauma, sexual abuse, poverty, reincarnation, nature consciousness, trees, dream memory, out-of-body experiences, death, the reincarnational light, and following the tone of Kundalini after death.•≈•≈•≈•≈•≈•≈•≈•≈•≈•≈•≈•≈•≈•≈•Drawing on more than six decades of direct experience with awakened Kundalini, Chrism offers grounded guidance for those navigating the physical and energetic challenges of awakening.This podcast is offered freely to support those walking the path of Kundalini awakening.For private one on one support from Chrism for your own Kundalini equation, as well as other services and resources, visit https://chrismkundalini.com.Recorded live on 31 May 2026

Many organisations want a positive workplace culture, but creating one is easier said than done.How do you know what your culture is really like? What role do leaders play? And why do some organisations create environments where people thrive, while others struggle with engagement, retention, and performance?In this episode of HR Coffee Time, Fay is joined by workplace culture and leadership expert Aoife O'Brien, founder of Happier at Work and author of the bestselling book Thriving Talent: How Great Leaders Drive Performance, Engagement and Retention.Aoife shares her Thriving Talent framework and practical advice to help organisations create cultures where people can thrive. Together, Fay and Aoife explore psychological safety, leadership, values, strengths, employee needs, and practical ways to improve the experience of work for everyone.In This Episode, You'll Learn:The framework Aoife uses to help organisations create cultures where people thriveWhy psychological safety is the foundation of a thriving workplaceWhy culture is not HR's responsibility aloneThe role leaders play in shaping workplace cultureHow to identify what your workplace culture is really like todayPractical ways to involve employees in shaping cultureWhy many organisations have "accidental leaders" - and the impact this can have on engagement and retentionHow HR can build the business case for investing in leadership developmentWhy values, strengths, and employee needs play such an important role in helping people thrive at workPractical ways to identify your strengths and understand what helps you do your best workChapters[00:00] - Why workplace culture matters[01:34] - Introducing Aoife O'Brien[04:14] - Why Aoife wrote Thriving Talent[07:09] - The Thriving Talent framework explained[10:00] - The research behind the framework[13:55] - Why psychological safety matters[14:27] - Is workplace culture really HR's responsibility?[17:28] - How to define the culture you want[19:15] - The challenge of accidental leaders[25:27] - Making the business case for leadership development[30:03] - What helps people thrive at work?[35:22] - Values, needs and strengths[39:27 ]- Book recommendations[40:44] - How to connect with Aoife[41:49] - Closing and book giveaway reminderSpecial Offer for HR Coffee Time ListenersAoife has kindly arranged a 10% discount on her book, Thriving Talent: How Great Leaders Drive Performance, Engagement and Retention. Use this link to access the discount.Useful LinksConnect with Aoife O'Brien on LinkedInVisit Aoife's Happier at Work websiteLearn more about the Thriving Talent bookConnect with Fay on LinkedInLearn about Fay's Essential HR PlannerLearn about Fay's Inspiring HR Leadership ProgrammeBooks Recommended In This EpisodeThriving Talent: How Great Leaders Drive Performance, Engagement and Retention - Aoife O'BrienInsight: How to succeed by seeing yourself clearly - Dr Tasha EurichDare to Lead - Brené BrownYour Best Meeting Ever - Rebecca HindsHelpful Episodes to Listen to NextEp 47: Discovering your values to help your HR Career, with Zoe HawkinsEp 107: The Impact of Imposter Syndrome at Work and How to Tackle It Head-On, with Aoife O'BrienEp 136: How to shape a winning workplace culture when you work in HR, with Annabelle Lawson and Paula BrockwellEp 114: What Workplace Culture Is, How to Measure It, and a Surprising Way to Improve It, with Arend BoersemaEp 76: HR Insider tips on how to create an amazing remote working culture, with Claire CathcartEnjoyed This Episode? Don't Miss the Next One!Sign up for the free weekly HR Coffee Time email to be notified each time a new episode is released - and get free career tips, tools, and resources.Mentioned in this episode:Kara Connect - Help When It's Needed MostMenopause, grief, ADHD, relationship breakdown... Every day, employees dealing with these situations are turned away by their EAP because they didn't qualify for counselling. When someone finally asks for help, they deserve better. Visit Kara Connect, where no employee is ever turned away. Kara Connect

Episode 353 hosts Dr John Delaney (Co-founder of Fresh Clinics) In this episode we explore the introduction of a new model of services for Australian aesthetic clinics called 'Fresh Health' - and its potential to reshape the landscape of aesthetics and primary care medicine.  Fresh Clinics already support injectors with technology to ensure compliance, training and higher standards. But Fresh Health is their next evolution that allows cosmetic clinics to offer additional medical services including for weight loss, menopause and hair loss consultations. This model is referred to as 'hybrid healthcare', blending in-person nurse-led consultations with telehealth specialists. We discuss why Fresh Health was launched and how it will help improve holistic patient care - whilst reinforcing the business success of existing clinics.  00:00 Welcome and Guest Intro 00:32 What Fresh Clinics Does 01:29 Disrupting the Industry 04:01 Aesthetics Market in 2026 06:43 Trends Tox Filler Biostims 08:39 Why Fresh Health Started 11:08 Business Support Beyond Clinical 13:19 Fresh Health Explained 14:17 Hybrid Care and Patient Trust 25:23 Medicine 3.0 Optimization 29:33 HRT History and Misconceptions 32:38 How Hybrid Care Works 33:29 Nurse Telehealth Workflow 35:25 Wellness Meets Aesthetics 36:39 Whole Body Consultation Shift 38:22 Hybrid Care vs Online Only 40:12 Criticism and Governance 43:01 Peptides and Black Market Risks 46:44 Pricing and Subscriptions 49:51 Clinic Economics and Retention 51:54 Access and Rural Impact 54:50 Future Services Roadmap 57:30 Joining Fresh Network 01:00:11 Fresh Summit Wrap Up Links: Fresh Clinics (Australia) Fresh Clinics (USA) DOWNLOAD OUR NEW APP IA COMMUNITY: DOWNLOAD FOR APPLE DEVICES DOWNLOAD FOR ANDROID DEVICES THEN GET A FREE 30 DAY SUBSCRIPTION (after you've downloaded the app and signed up for free): FOR HEALTHCARE PROFESSIONALS FOR BUSINESS OWNERS/NON-CLINICAL PROFESSIONALS

Vira Sadlak is a Retention Marketing Strategist at Flowium, a retention-focused agency and Klaviyo Platinum Partner specializing in email, SMS, and lifecycle marketing for e-commerce brands. She works with DTC brands across categories to build the automated systems that turn one-time buyers into long-term customers.Most brands pour their budget into acquisition and go quiet the moment a customer converts. That silence is expensive. This episode gets into exactly what brands are leaving on the table and how to fix it.Eitan and Vira cover the nine foundational flows every brand should have in place, why segmented lists often outperform full sends revenue-wise, and how to build customer journeys that branch based on behavior rather than treating every buyer the same. They also get into the mechanics of growing and identifying your subscriber list, including identity resolution tools and zero-party data collection through quizzes.The conversation goes deep on KPIs that actually matter (open rates are no longer one of them), when and how to layer in SMS, the deliverability mistakes that land you in spam, and where AI fits into retention strategy today. Listeners will walk away with a clear framework for building retention programs that generate consistent revenue without relying on one-off campaigns.Website: https://www.vimmi.netEmail us: info@vimmi.netPodcast website: https://vimmi.net/commerce-untold/Eitan Koter's LinkedIn: https://www.linkedin.com/in/eitankoter/YouTube: https://www.youtube.com/@VimmiVideoCommerce/featuredGuest: Vira Sadlak, Retention Marketing Strategist, FlowiumVira Sadlak's LinkedIn: https://www.linkedin.com/in/virasadlak/Flowium: https://flowium.comKey Takeaways:• A significant share of second purchases happen within 24 to 48 hours of the first order, before the package even arrives. Not messaging customers in that window is one of the most common and costly retention mistakes.• Open rates are no longer a reliable performance signal. Click rates and conversion by segment tell you far more about whether your emails are actually working.• Sending the same message to your entire list hurts deliverability. Segmented sends consistently produce equal or better revenue while protecting your sender reputation.• Plain text emails outperform designed HTML templates on engagement and inbox placement because email providers do not flag them as promotional material.• Klaviyo and similar platforms function as data collection and analytics tools, not just communication channels. The segment-level insights they produce can inform your broader marketing strategy across every channel.• Identity resolution tools can identify anonymous website visitors and add them to your flows, but they require healthy deliverability and meaningful traffic volume (50,000 or more monthly visits) to be effective.Chapters:[01:20] About Vira Sadlak and Flowium[02:40] The Nine Foundational Retention Flows[07:27] Segmentation and Branching: Why 50 Journeys Is Not Too Many[10:04] What Retention Actually Means[11:05] Growing Your Subscriber List and Identity Resolution[14:11] How to Nurture Leads Who Have Not Purchased Yet[16:05] Why Email and SMS Still Drive 25-30% of Shopify Revenue[17:53] The KPIs That Actually Matter (Open Rates Are Not One of Them)[21:11] Email Cadence, Educational vs. Sales Content, and Preference Pages[24:25] When to Add SMS and How Often to Send[25:34] WhatsApp, Telegram, and RCS: Emerging Channels[27:36] Deliverability: How to Stay Out of Spam[29:26] How Flowium Serves Clients and Where AI Fits In

Most SaaS founders in the messy middle are making the same expensive mistake — building first and validating never. In this episode, Jeff Mains sits down with Corinne Kavanagh, founder of CAC Media & Publishing and former Microsoft Azure Data team contributor (part of a team that drove $500M+ in revenue with 76% YoY growth), to unpack what it actually takes to scale past the growth plateau.Corinne shares why your top-of-funnel obsession may be quietly killing your growth, how to validate demand before writing a single line of code, and why a fractional CMO may be the smartest hire you're not making. She also introduces her CARE re-engagement method, her SaaS Marketing Playbook, and the SCALE framework for building an AI-first marketing department without homogenizing your brand.If your business is growing and suffocating at the same time, this episode is for you.Key Takeaways0:24 — Welcome & episode framing: Why the messy middle is where most SaaS companies stall out3:22 — Guest intro: Corinne Kavanagh, founder of CAC Media, fractional CMO firm for SaaS & tech companies4:10 — Startups vs. enterprise: What big companies do differently — and what smaller companies can learn from retail validation models5:12 — Feature prioritization trap: Why founders rush to build before validating demand, and how to use micro-testing ($5–$10 ad spend) to validate before committing resources15:30 — Pre-development checklist: ICP study → messaging tests → distribution partner conversations → pricing research → competitive analysis17:09 — Competitor vs. customer time allocation: Why founders should be "in all channels" — and how AI tools can automate competitive monitoring23:04 — AI modernization in marketing: Efficiency gains without sacrificing brand authenticity — plus the importance of an AI use policy23:49 — Early churn warning systems: The retention play most SaaS teams ignore — and how to re-engage customers before they leave24:24 — The CARE Method: Corinne's re-engagement framework for growing lifetime value and sealing the leaky bucket25:08 — Account-based marketing (ABM): Why a focused list of 100 ideal accounts beats a massive TAM for execution27:01 — Growth plateaus: How to read your revenue chart — what "bubbles" mean vs. a flat line, and what each signals about your acquisition and retention engines29:48 — Aligning marketing, product & sales: Breaking down the wall between sales and marketing through co-invention, shared messaging, and CMO-level integration40:38 — The SCALE Framework: How to build an AI-first marketing department without producing brand slop45:24 — #1 marketing shift for 2026: Stop running your company — start building systems that run it for youTweetable Quotes"You can beat everyone else to market — but if your customer is not ready and chomping at the bit to buy it, it doesn't matter." — Corinne Kavanagh"Stop thinking about top of funnel only. Retention is half the story, and most SaaS companies are ignoring it." — Corinne Kavanagh"A consultant does a drive-by. They drop strategy and leave. That's not how you actually scale." — Corinne Kavanagh"If you're in the feature rat race, step back. Ask yourself: am I creating a category, or just chasing competitors?" — Corinne Kavanagh"Your marketing team should feel responsible for the P&L — not just the pipeline." — Corinne Kavanagh"Don't give sales a playbook and say 'go sell it.' Alignment has to be co-invention, or no one buys in." — Corinne Kavanagh"The most dangerous thing you can do with your runway right now might be shipping the next great feature." — Jeff Mains"Pretend you have a $200M company. What would you stop doing that you're doing right now?" — Corinne KavanaghSaaS Leadership Lessons1. Validate demand before you build — always. Retail companies won't spin up a new product line without marketplace testing. SaaS founders should apply the same discipline. Run micro-ads ($5–$10), talk to a pre-engagement cohort, and confirm that desire is "fiery enough to click the buy button" before writing a line of code.2. Your leaky bucket is as dangerous as an empty funnel. Pouring money into top-of-funnel while ignoring churn is a losing strategy. Build early churn warning systems using platform data (login frequency, monthly active users) and re-engage customers proactively before they silently leave out the back door.3. Bring marketing into R&D — not just into launch. Marketing shouldn't receive a finished product and be told to "figure out how to message it." A CMO-level voice in early R&D conversations means better competitive analysis, more relevant feature decisions, and messaging that actually lands in the marketplace.4. Break down the wall between sales and marketing. The old grudge match — "sales can't close our leads" vs. "marketing gives us garbage" — is a systems failure. Solve it through collaborative co-invention: shared meetings, shared messaging, and shared accountability for what's working.5. Category creation beats feature competition. If you're in a feature rat race with competitors, you've already lost the game. Step back and ask: how do we position ourselves so far apart from the competition that comparison becomes irrelevant? Companies like WooCommerce and GoDaddy didn't win by having more features — they won by creating new categories.6. Systems are your most important 2026 marketing investment. The #1 shift every SaaS founder needs to make: stop running the machine manually. Build systems around what's consuming your time, project forward to what a 100X customer base would require, and install those systems now. That's what gets you out of the messy middle for good.Guest Resourcescc@cac-media.comhttps://cac-media.comhttps://www.linkedin.com/in/corinnefss/https://www.instagram.com/corinnecava/https://twitter.com/Corinne_C_WAEpisode SponsorThe Futureproof Series - https://www.youtube.com/playlist?list=PLfkXKUPZ5xuOqMPR7_gzGybncTtavyR1NThe Captain's KeysSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group – https://championleadership.com/SaaS Fuel ResourcesWebsite - https://championleadership.com/Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/Twitter - https://twitter.com/jeffkmainsFacebook - https://www.facebook.com/thesaasguy/Instagram - https://instagram.com/jeffkmains

Many chiropractors believe patient retention and referrals are determined primarily by clinical outcomes. But what if the biggest factor isn't the adjustment itself? In this Chiropractic Deep Dive, we explore Dr. Noel Lloyd's proven Day One WOW system—a patient experience framework designed to increase retention, strengthen trust, and generate more referrals from the very first visit. You'll learn: Why patients are evaluating your clinic long before they reach the adjustment table The hidden emotional factors that influence patient retention How a simple pre-appointment video can reduce fear and build hope The VIP greeting system that instantly makes patients feel valued Common front desk and communication mistakes that destroy trust Why validation must always come before education How to establish authority without sounding salesy The "Right Place Promise" that immediately lowers patient anxiety Dr. Lloyd's powerful two-concern consultation script How to create a referral-generating checkout experience Why hospitality and clinical excellence must work together If you've ever wondered why some patients disappear after only a few visits—or why your referrals aren't growing despite great clinical results—this episode provides a practical blueprint you can implement immediately. Resources & Next Steps:

Promoting a high-producing advisor into a leadership role without teaching them how to lead isn't development, it's a risk transfer. Ray Sclafani has seen this pattern play out across hundreds of advisory firms: the best advisor gets promoted, the firm assumes leadership will follow, and within months the culture quietly starts to fracture. In this episode, Ray makes the case that leadership development is not a soft-skills initiative as it is an operational and economic imperative that directly shapes growth, retention, client experience, and enterprise value.What You Will Learn in This EpisodeWhy promoting high performers without leadership training is one of the most common and costly mistakes in wealth managementThe five direct questions every leadership team should ask to diagnose their management infrastructureHow to define what "meeting," "exceeding," and "far exceeding" expectations looks like for every leadership role in your firmHow to build a leadership scorecard that makes accountability observable, coachable, and measurableWhy leadership depth, not any single rainmaker or founder, is what allows a firm to grow without breakingKey Insight from This Episode"Promoting a high-producing advisor into a manager or leadership role without teaching that person how to lead is not development. That is a risk transfer."Leadership is not a reward for strong performance. It is a distinct skill set that requires training, structure, and ongoing accountability. The firms that invest in building that infrastructure now will have the bench depth, the culture, and the continuity to compete at the highest level — and to scale without depending on any one person.The Five Questions to Diagnose Your Leadership InfrastructureAsk your leadership team right now:Performance Reviews: Do you conduct performance reviews more than once a year?One-on-Ones: Do managers hold one-on-one meetings with their direct reports at least monthly?Feedback: Do employees receive regular, real-time feedback — not just at review time?Defined Standards: Have you defined what meeting, exceeding, and far exceeding expectations looks like for every role in your firm?Manager Accountability: Are managers held accountable for engagement, retention, and the development of the people they lead?If the honest answer to most of those is "no" or "not consistently," you have a leadership development gap and that gap has a direct cost.The Four-Step Framework for Building LeadersStep 1 — Define the Leadership Role Vague expectations produce vague performance. When a person is promoted to manager, their scope must be explicit and written down: What do they own? Which decisions are theirs to make? Which require alignment? Which belong elsewhere? Clarity here is not bureaucratic, because it is the foundation of effective leadership.Step 2 — Define What Strong Performance Looks Like For every leadership role, articulate three levels:Meeting expectations — Holds regular one-on-ones, provides timely feedback, follows through on commitments, keeps the team alignedExceeding expectations — Develops talent ahead of need, strengthens team capacity, reduces confusion, helps others make better decisionsFar exceeding expectations — Develops leaders who develop other leaders, builds scalable systems, improves retention, reduces the firm's dependence on any single personOnce the levels are defined, performance conversations, calibration, comp decisions, and development plans all improve. People stop guessing.Step 3 — Build a Feedback Cadence Annual reviews are too slow. By the time the review occurs, everyone already knows what should have been said months earlier. Managers should hold regular one-on-ones, provide feedback in real time, and ask the questions that matter: What is working? What is unclear? What needs to change? What support is required? What are you learning? Where do you want to grow? Feedback should not be dramatic. It should be normal.Step 4 — Hold Leaders Accountable for the People They Lead A manager should be evaluated not only on their personal performance or technical competence, but on the engagement, retention, development, and performance of their team. If a leader is personally successful but leaves behind confusion, burnout, or turnover, that is not strong leadership. Create a leadership scorecard for every manager in your firm. Include five measures: communication rhythm, feedback quality, talent development, accountability, and team health. Review it quarterly. Coach to it. Compensate it.Coaching Questions for ReflectionWhich leaders in your firm, including you, have been promoted based on production or contribution, but never trained to lead?Where have you clearly defined performance expectations, and where are people still guessing?Which leadership behaviors should be measured because they directly shape culture and retention at your firm?What would change if managers were held accountable for the growth of the people they lead?Why This Matters for Enterprise ValueManagers shape the firm's lived experience. Not the values poster in the break room. Not the retreat agenda. Not the title structure. Managers decide how feedback is delivered, whether accountability is real, whether talent is developed or ignored, whether high performers are challenged, whether underperformance is tolerated, whether meetings are useful, and whether people feel stretched, supported, and included.SHRM research shows that only 44% of managers globally have received formal management training. More than 90% of HR executives say people managers are critically important to organizational success — and job satisfaction nearly doubles among workers with highly effective managers.For advisory firms, this isn't abstract. Leadership development affects growth and retention, client experience, and ultimately the enterprise value of what you are building.The firms that develop leaders will win — because they will not rely on any single founder, rainmaker, or heroic operator. They will build bench depth. And that bench depth is what allows a firm to grow without breaking.Resources & References MentionedSHRM — Global Management Training ResearchKorn Ferry — Workforce 2025 Research ReportBuilding the Billion Dollar Business is hosted by Ray Sclafani, founder and CEO of ClientWise, the financial services industry's leading executive coaching and team development firm for elite advisors and wealth management teams.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeBuilding The Billion Dollar Business

Lightning Round: Top 10 Ways Buyers Are Changing Question: Sean from Seattle asks, "We work in the food distribution industry, it's competitive. We are doing a great job of bringing on new customers, but our churn rate has been higher than ever this year. What advice do you have for me and my team?"  Book: The Effortless Experience by Matthew Dixon, Nick Toman and Rick DeLisi

Bobbie Racette started with $300 at her kitchen table. Nine years later, she became the first Indigenous woman in Canada to build, scale, and sell a tech startup. In this episode - the first time Bobbie has dug into the details of the sale on a podcast - host Colleen O'Connell-Campbell sits down with the founder of Virtual Gurus, an AI-powered inclusive talent marketplace that matched underrepresented talent with businesses including Mastercard, Telus, and BMO. Bobbie shares the full arc: bootstrapping to $1.8 million in revenue before raising a cent, hearing 170 no's before closing a seed round, scaling through three funding rounds during COVID, becoming the first Indigenous woman in Canada to close a Series A, navigating founder fatigue, stepping down as CEO before the exit, and ultimately selling to a U.S. private equity firm that rolled Virtual Gurus into North America's largest virtual assistant platform - with the AI sold separately to a Calgary company. This is a conversation about what it takes to build something from nothing, what it costs personally, and what comes next when the mission is bigger than the transaction.   Key Takeaways:   Bobbie created Virtual Gurus in 2016 after being laid off in oil and gas and unable to find a job. She is Cree Métis, queer, and covered in tattoos - and nobody would hire her. The business started as a way to create a job for herself and evolved into a platform providing remote work to marginalized talent across Canada and the U.S.   She bootstrapped to approximately $1.8 million in annual revenue before seeking external funding. The seed round took over two years and 170 investor rejections before closing at $1.25 million. The Series A, two years later, was significantly easier.   Virtual Gurus scaled past $40 million in revenue and closed three funding rounds during COVID. Total capital raised was $14-20 million.   The exit was not originally planned. For the first four years, Bobbie intended to keep the company as a legacy business. The shift came around 2022 when the scale of the operation began to outpace the original mission. The board recognized that an acquisition was likely the best path forward.   The company was simultaneously pursuing a Series B and fielding acquisition offers - a dual-track process. The data room was already built for the fundraise, which accelerated due diligence to approximately five months. The acquisition by a U.S. private equity firm closed in November 2025.   The AI platform was sold separately to a Calgary-based company - effectively a double sale. The core business was rolled into the acquirer's larger virtual assistant platform.   Bobbie had stepped down from CEO to president in May 2025, with her COO becoming successor CEO. The successor stayed with the company through and after the acquisition. Bobbie's role during due diligence was primarily support - being available for the team mentally, emotionally, and strategically, while the finance team and executive team drove the process.   Founder fatigue and decision fatigue were real and significant. Bobbie emphasizes that founders need to talk about this more openly, and that boards and investors need to be supportive during those low periods rather than adding pressure.   Retention of employees during due diligence was one of the hardest parts. Bobbie's culture at Virtual Gurus was built on honesty and transparency, and not being able to tell her leadership team about the acquisition felt deeply uncomfortable.   Post-exit, Bobbie has retired her parents (her mother was her first angel investor, contributing her last $20,000), bought a new home, and is investing time and capital into the next generation. She is now an angel investor in five businesses - all founded by people from underserved communities, including Indigenous and LGBTQ+ entrepreneurs.   She has launched Tapwe (Cree for "truth"), a platform to support underserved founders with financial literacy, mentorship, AI-powered matching, and startup scaling resources. A documentary is in production. Her newsletter, The Fire Report, scaled to 4,000 subscribers almost immediately. She is also doing regular paid advisory sessions each week through her website.   Bobbie's story is a reminder that a cash-rich exit can be deeply values-driven, inclusive, and barrier-breaking - and still set you up for whatever comes next. If today's episode has you thinking about your own journey, whether you are at the kitchen table, scaling fast, or quietly eyeing your exit, book a one-on-one Wealth Gap Analysis with Colleen O'Connell-Campbell via LinkedIn or email    Please leave a five-star rating and review to help more founders find this show. *** The Cash Rich Exit Podcast is brought to you by O'Connell-Campbell Wealth Management at RBC Dominion Securities.   All opinions expressed by the host, Colleen O'Connell-Campbell, and podcast guests are solely their own opinions and do not reflect the opinion of RBC Dominion Securities.   This podcast is for informational purposes only before taking any action based on information in this podcast you should consult with a qualified professional.   Colleen O'Connell-Campbell is a Wealth Advisor at RBC Dominion Securities, a member of the Canadian Investor Protection Fund.

Lightning Round: Top 10 Ways Buyers Are Changing Question: Sean from Seattle asks, "We work in the food distribution industry, it's competitive. We are doing a great job of bringing on new customers, but our churn rate has been higher than ever this year. What advice do you have for me and my team?"  Book: The Effortless Experience by Matthew Dixon, Nick Toman and Rick DeLisi

Today's show features: - Ryan Knight, Director of Operations at Knight Automotive Group - Britt DeJohn, Sr. VP of Business Operations at Impel - Nicholas Velez, Internet Director at Valley Kia of Fontana This episode is brought to you by: OPENLANE – OPENLANE is getting ready for DealerFest 2026, its biggest customer event of the year. For the entire month of July, earn points for every transaction you make on OPENLANE, and redeem them for incredible prizes! Make sure you're ready for the rockin' sales event of the summer. If you've never used OPENLANE before, you're eligible to earn up to $2,500 in buy or sale fee credits. Learn more at https://www.openlane.com/cdg. Impel – Impel is the automotive industry's only end-to-end agentic AI Operating System, unifying sales, service, marketing, and merchandising into one intelligent platform purpose-built for dealers. From Sales AI that works every lead to Service AI that keeps customers coming back, Impel helps 8,000+ retailers and OEMs turn every customer touchpoint into measurable growth. Visit https://impel.ai/ to see what an AI Operating System can do for your dealership. Check out Car Dealership Guy's stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ ⁠https://www.twitter.com/GuyDealership⁠ Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠ TikTok ➤ ⁠https://www.tiktok.com/@guydealership⁠ LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠ Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠ Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠ Everything else ➤ dealershipguy.com

A cut flower CSA or subscription can bring steady cash flow, predictable harvest planning, and stronger customer retention, but only if it's structured in a way that ACTUALLY works for your farm. In this episode of the Six Figure Flower Farming Podcast, Jenny Marks walks through how her flower farm built a profitable flower subscription program around peak production months, clear pickup dates, simple bouquet systems, and premium crops like ranunculus, peonies, and dahlias. Simplifying your cut flower CSA can make it easier to sell, harvest, and manage without adding unnecessary stress or labor. Jenny explains how straight bunches can be more profitable than complicated mixed bouquets, how pickup locations affect efficiency, and why customer clarity, weekly communication, and thoughtful pricing are key to building a flower farming business that feels more sustainable season after season. Did you enjoy this episode? Please leave a review on Apple or Spotify. Get your personalized profit roadmap: www.trademarkfarmer.com/roadmap Follow Jenny on Instagram: @trademarkfarmer Find free flower business resources: www.trademarkfarmer.com/note

Maintaining personnel files may seem straightforward, but a misstep can create compliance gaps and risk for small businesses. Join us as we cover some best practices for managing employee records and review common pitfalls to avoid. [00:43] Personnel file maintenance: An essential HR practice [02:18] What should and should not be stored in personnel files [04:41] Employee access and state‑specific considerations [05:26] Retention practices and common areas of risk This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.  ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved. Privacy at ADP

Text me what your #1 studio problem is right now for my research. Add your email.What if your biggest opportunity isn't getting more leads?What if it's helping more of the students you already have become consistent?I recently attended a boutique fitness webinar packed with data around member behaviour, retention, revenue and community. The examples weren't Community Yoga Studios... but the lessons absolutely apply.In this episode, I translate the findings into practical ideas you can use right away in your own Community Yoga Studio.In this episode:• The 4 member segments every Community Yoga Studio has and how to identify them• Why the "Situationship" group makes up over 70% of members and may be your biggest growth opportunity• The surprising 5-visit milestone and why getting students to class quickly matters• Which members drive the biggest impact on revenue and retention• Why quarterly challenges can improve attendance long after they end• Practical ways to increase visit frequency and engagement• How leading studios are using loyalty, referrals, milestones and automations to grow smarter• Why human connection is still the secret ingredient behind every successful Community Yoga StudioThe Community Yoga Studios growing sustainably aren't just getting more leads.They're helping more people build routines, feel seen, and become part of the community.And the data gives us some pretty amazing clues on how to do exactly that.Grab a spot in Michael's calendar for the GROW-A-STUDIO coaching package.  FREE RESOURCES AND BOOK A CHAT LINKhttps://yogabizchamp.link/podlink

Welcome to LIFTS, where we explore the future of fitness, wellness, and human performance. In this episode, hosts Matthew Januszek and Mohammed Iqbal are joined by Dr. Paul Bedford, founder of The Retention Guru and one of the fitness industry's leading authorities on member retention, customer experience, and consumer behaviour. After analysing more than 5.5 million gym member records worldwide, Dr. Bedford has spent decades helping operators understand one of the biggest challenges facing fitness businesses today: keeping members engaged for the long term. This conversation explores why retention remains one of the most misunderstood metrics in the fitness industry and why many operators may be focusing on the wrong things. As consumer behaviour continues to evolve, the traditional membership model is being challenged by a new generation of fitness consumers who increasingly belong to multiple gyms, studios, communities, and wellness brands simultaneously. Dr. Bedford shares insights into why members really leave, the critical role community plays in long-term engagement, and why every member interaction contributes to retention. The discussion also examines how operators can create more meaningful experiences and why positive experiences, not extraordinary ones, are often the foundation of long-term loyalty. The episode explores the future of member retention, changing consumer expectations, and what fitness operators must do to remain relevant in an increasingly competitive market. In this episode, we cover: • What 5.5 million member records reveal about retention • Why members really leave gyms • The rise of multi-membership consumers • Why community drives long-term engagement • The retention data many operators ignore • What fitness businesses must do next

Send us Fan MailIn episode 304 of Beyond The Story, Sebastian Rusk interviews Stwerat Miller, Founder of ARKHE Club and Livewire Production, as they dive into the vital themes of strong leadership, intentional goal-setting, and the power of saying “no” to protect your passion. Tune in for actionable insights, inspiring transformation stories, and the motivation you need to take your next big step. TIMESTAMPS[00:01:55] From school entrepreneur to scaling a 100,000-unit bike business[00:04:09] Committing to fitness and building a family business[00:10:13] Lessons learned: Building, exiting, and the trap of success[00:13:06] The power of saying no and focusing on your zone of genius[00:14:19] Reinvention, resilience, and creating momentum at every age[00:17:22] Keys to being present in life and businessQUOTES"You're solving the problem for the first time every time. It does become tiring, but you have to believe in yourself." – Stewart Miller"Every day is Friday if you're doing it right." – Sebastian Rusk"We make work look easy, but the reality is when it feels a little bit like play, that's when you know you've found your space." – Stewart Miller==========================Need help launching your podcast?Schedule a Free Podcast Strategy Call TODAY!PodcastLaunchLabNow.com==========================SOCIAL MEDIA LINKSInstagram: https://www.instagram.com/podcastlaunchlab/Facebook: Facebook.com/sruskLinkedIn: LinkedIn.com/in/sebastianrusk/YouTube: Youtube.com/@PodcastLaunchLabStewart MillerInstagram: https://www.instagram.com/stewartmiller/ Facebook: https://www.facebook.com/stewart.miller.940/ LinkedIn: https://www.linkedin.com/in/stewartmillerlw/ ==========================Take the quiz now! https://podcastquiz.online/==========================Need Money For Your Business? Our Friends at Closer Capital can help! Click here for more info: PodcastsSUCK.com/money==========================PAYING RENT? Earn airline miles when you use the Bilt Rewards MastercardAPPLY HERE: https://bilt.page/r/2H93-5474 

Digital workflows are changing how dentists select, plan, monitor, and communicate clear aligner treatment. In this episode, Kirk Behrendt brings back Dr. Maria Jose Blanco Solis, private practice dentist and clear aligner educator, to discuss how digital workflow innovations are transforming aligner treatment in 2026.You will learn how to evaluate aligner case complexity, monitor tracking and compliance, use auxiliary techniques, manage retention protocols, and think about aligners as part of a broader functional and preventive approach to dentistry. To understand how to make aligner workflows more predictable and practical in your practice, listen to Episode 1059 of The Best Practices Show!Main Takeaways:Clear aligners have expanded from simple aesthetic cases to more complex Class II, Class III, surgical, and multidisciplinary treatment plans.Case selection should include evaluation of occlusion, arch form, profile, crossbites, growth status, recession, and bone support.CBCT, STL files, and complete diagnostic records give doctors better control and confidence when planning aligner treatment.Monitoring appointments should focus on aligner fit, attachment integrity, tracking gaps, programmed IPR, and occlusal contacts.Patient compliance remains essential because aligners generally require 22 hours of daily wear.Auxiliary techniques such as buttons, elastics, TADs, and bootstrap mechanics can improve movement predictability in moderate and severe cases.Retention protocols should account for occlusal stability and patient compliance, especially when deciding between clear retainers and lingual wires.Snippets:00:00 Welcome And Guest Intro02:11 Meet Dr Mari Jose03:14 Aligners In 202605:24 Case Selection Basics06:55 Monitoring And Tracking10:37 Doctor Coaching Support11:13 Micronutrients And Compliance13:03 Retainers And Stability14:45 Aux Techniques And Elastics16:32 Posterior Open Bite Causes18:24 Retainer Wear Schedule19:52 Future Of Aligner Care22:20 Final Tips And Records23:14 Contact Info And Spark24:28 The Exchange Event Preview25:00 Final thoughts on case selection, auxiliary techniques, and live case alignment.Guest Bio/Guest Resources:Dr. Maria Jose Blanco Solis is a dentist in private practice in San Jose, Costa Rica. She has worked with clear aligner therapy through Invisalign and Spark and focuses on digital dentistry, aligner workflow, case selection, clinical monitoring, and doctor education.In this episode, she discusses Spark, Vista aligners, TruGen XR material, one-on-one clinical support, and her upcoming presentation at Smile Exchange on case selection, clinical complexity, auxiliary techniques, and live case review.Resources mentioned:mariajose.blanco@envistaco.comDiscount code for the smile exchange: JOSEBLANCO26https://smilesource.com/exchangeMore Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

Learn the best ways to keep clients coming back from Caroline Plambeck and Connor McGarry in Episode 734: 7 Client Retention Strategies Every Studio Owner Should Know. Extend the honeymoon phase: nurture members through a 90-day journey Embrace the loyalty loop: ensure the client journey never ends Rescue lost sheep: proactively reconnect with members before they disappear for good Reignite dormant demand: win back expired intros and canceled members  Cultivate a third space: foster community, belonging and consistency Retention is your most predictable path to revenue you can count on. Maximize it.

Cem Atik is the co-founder and CMO of Harucon Ventures, a firm that acquires minority and majority equity stakes in e-commerce and SaaS businesses doing between one and ten million in annual revenue. Rather than operating as an agency or consultancy, Cem and his team get in with capital, take operational control of marketing and finance, and work to make the businesses they partner with structurally profitable.Most e-commerce brands that come to Harucon Ventures have the same underlying problem: they are optimizing for the wrong things. Revenue looks healthy. ROAS looks acceptable. But unit economics are broken, overhead is bloated, and the margin structure makes scaling impossible.In this conversation, Cem walks through exactly how his team diagnoses and fixes that. From cutting ad spend by 1.7 million euros in a single month to replacing a fulfillment provider that was silently overcharging a brand shipping 25,000 packages a day, the fixes are rarely glamorous but consistently high-impact. The conversation also covers his four-engine growth framework: acquisition, retention, conversion, and profit-first optimization, and why founders who lead with ROAS are measuring the wrong thing entirely.Cem also breaks down channel mix strategy, including why Pinterest and Bing Ads are consistently underused, why TikTok affiliate is one of the highest-leverage growth levers available right now, and why the real money in e-commerce is almost always made in retention, not acquisition.Founders who are scaling but not compounding, or growing revenue while watching margins compress, will find this episode unusually direct and useful.Website: https://www.vimmi.net Email us: info@vimmi.net Podcast website: https://vimmi.net/commerce-untold/ Eitan Koter's LinkedIn: https://www.linkedin.com/in/eitankoter/ YouTube: https://www.youtube.com/@VimmiVideoCommerce/featured Guest: Cem Atik, Co-Founder & CMO, Harucon Ventures Cem Atik's LinkedIn: https://www.linkedin.com/in/cem-atikHarucon-Ventures: https://harucon-ventures.com/Key Takeaways: • If a founder cannot state their customer acquisition cost in under 15 seconds, the business does not have a real financial foundation yet. • ROAS tells you how much revenue you generated per dollar spent. It tells you nothing about whether that dollar was profitable. Optimizing for profit on ad spend (POAS) gives you actual control. • Gross margin under 65% makes scaling structurally difficult in the US and UK markets. The margin problem cannot be fixed with better ads. • Agencies are typically three times cheaper than hiring in-house at early stages. Outsource acquisition first, learn from the partner, then bring it in-house once systems are proven. • TikTok affiliate is one of the most capital-efficient acquisition channels available: commission-based, creator-generated content, and scalable without a large internal team. • Pinterest is consistently overlooked despite an audience skewing 25 to 45 years old with average household incomes above $100K, and ROAS between four and six even at modest spend levels.Chapters:[00:00] Introduction: Cem Atik and the Harucon Ventures Model[01:27] The Founders Harucon Typically Partners With[03:45] The Post-Acquisition Audit: First 72 Hours[07:45] Cutting 1.7M Euros in Ad Spend: A Case Study[09:16] Why Gross Margin Under 65% Makes Scaling Nearly Impossible[13:51] The KPIs That Actually Matter: CAC, CLV, MER, EBITDA[18:35] The Four Engines: Acquisition, Retention, Conversion, Profit[24:00] Why ROAS Misleads and POAS Gives Real Control[25:41] Channel Mix: TikTok, Pinterest, Bing, and What Gets Overlooked

What if the families leaving your school aren't actually leaving because of sports or busy schedules? What if there's something deeper going on that most schools aren't building on purpose? In this episode, I explore one of the most important retention insights I've come across in years of running music schools: the difference between students who do music and students who become musicians. Youth sports accidentally get this right all the time. Music schools often accidentally get it wrong. And once you see the structural reason why, you can start to fix it. What We Cover • Why the same child who cried when soccer was cancelled shrugged when piano was cancelled • How identity drives behavior far more reliably than interest or motivation • Why sports accidentally build tribes while music schools sometimes accidentally build customers • What I unexpectedly discovered when I built Kidzrock • Practical questions every music school owner should sit honestly with right now IN THIS EPISODE, YOU'LL LEARN: • Why families rarely quit activities their child has deeply claimed as their own — and what that means for your school • The real difference between "I want to learn guitar" and "I am a guitarist" (it sounds small, but it changes everything) • How sports create belonging accidentally through structure, and how music schools can engineer the same thing on purpose • Specific low-lift tactics to create identity and community without overhauling your entire program • The three questions your students are silently asking that determine whether they stay or leave • Why your teaching is probably already great — and why that might not be the thing to focus on right now davesimonsmusic.com

Today's show features: - Michael Cottone, Head of Subaru Motors Finance at Chase Auto - Steve Rowley, President of Cox Automotive - Aharon Horwitz, Co-Founder and CEO of Fullpath - Katie Gattuso Duncan, General Manager at Mohawk Chevrolet This episode is brought to you by: Experian – Experian Automotive helps marketers identify and engage high-value auto shoppers, strengthen customer loyalty, grow service revenue, and activate 1,100+ automotive audiences across 30+ advertising platforms. Learn more here: https://carguymedia.com/3RTNi9H Chase Auto – Chase Auto is a leading provider of auto financing with a portfolio of more than $89 billion in assets and relationships with two-thirds of U.S. franchised automotive dealers. One of the largest bank dealer commercial services providers nationally, Chase Auto provides lending and/or depository solutions to more than 2,000 dealerships. Our experienced bankers offer financial expertise and a complete range of banking products. Learn more at https://autofinance.chase.com/. Check out Car Dealership Guy's stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ ⁠https://www.twitter.com/GuyDealership⁠ Instagram ➤ ⁠https://www.instagram.com/cardealershipguy/⁠ TikTok ➤ ⁠https://www.tiktok.com/@guydealership⁠ LinkedIn ➤⁠ https://www.linkedin.com/company/cardealershipguy/⁠ Threads ➤ ⁠https://www.threads.net/@cardealershipguy⁠ Facebook ➤⁠ https://www.facebook.com/profile.php?id=100077402857683⁠ Everything else ➤ dealershipguy.com

How do you scale a consulting business from £2M to £30M without losing culture, customer focus, or entrepreneurial energy?In this episode, Joe O'Mahoney speaks with Stuart Packham, Group CEO of Alchemist Group, about scaling professional services businesses through a combination of organic growth, acquisitions, operational rigor, and people-first leadership. Stuart shares lessons from building a private equity-backed buy-and-build platform across leadership development, sales training, and experiential learning.The conversation explores the realities of integrating acquired firms, managing founders during M&A transitions, and balancing infrastructure with entrepreneurial culture. Stuart also discusses how consulting firms should think about AI, both as a customer-facing capability and as an internal scalability lever, while avoiding “technology for technology's sake.” The discussion also covers private equity partnerships, the importance of financial discipline and operational infrastructure, and why culture and sales enablement become critical as firms grow internationally.Chapters:(00:00) Introduction(03:20) Building a Buy-and-Build Consulting Platform(07:50) AI's Impact on Consulting and Sales Training(15:50) Scaling from £2M to £30M Revenue(19:40) Infrastructure, Systems, and Operational Control(26:00) What Private Equity Really Changes(33:20) Culture, Retention, and Integration in M&A(39:30) Common Sales Mistakes in Boutique ConsultanciesFollow Stuart on LinkedIn:https://www.linkedin.com/in/stuartpackham Alchemist Group Website:https://thisisalchemist.com RAIN Group Website:https://www.rainsalestraining.com Send us Fan MailProf. Joe O'Mahoney helps boutique consultancies scale and exit. Follow Joe on LinkedIn:https://www.linkedin.com/in/joeomahoney/Follow Joe on Twitter:https://twitter.com/joeomahoneyVisit Joe's Website:https://www.equitysherpa.com

Rebecca Hinds, author of "Your Best Meeting Ever" and Head of the Work AI Institute at Glean, breaks down the surprising findings from the new Work AI Index 2026 report surveying 6,000 workers. While 87% now use AI and report saving 13 hours per week, only 13% say their organization is performing significantly better—a paradox explained by two new concepts: "botsitting" (the hidden labor of making AI useful) and "botshitting" (delivering AI-generated work you can't defend). They discuss practical solutions including better-integrated AI systems, smarter AI detection policies, and aligning work to meaningful missions. LINKS: Rebecca Hinds Personal Website Glean Work AI Institute Your Best Meeting Ever Book Glean Enterprise AI Platform Stanford Future of Work Glean Enterprise Graph Pangram Labs AI Detection OpenAI ChatGPT Product Page Anthropic Claude Product Page Google Gemini Product Page Microsoft 365 Copilot Page Glean AI Transformation 100 Rebecca Hinds LinkedIn Profile Sponsor: Claude: Claude by Anthropic is an AI collaborator that understands your workflow and helps you tackle research, writing, coding, and organization with deep context. Get started with Claude and explore Claude Pro at https://claude.ai/tcr CHAPTERS: (00:00) About the Episode (03:22) Grounding AI adoption (06:46) Methodology and Glean (12:25) Productivity paradox emerges (Part 1) (20:31) Sponsor: Claude (22:22) Productivity paradox emerges (Part 2) (25:36) Bot sitting burden (34:00) Hidden time savings (39:56) Meaning versus automation (47:14) Enterprise graph potential (53:13) Detecting bot slop (01:00:32) Retention and incentives (01:07:54) Transformation and mission (01:20:06) AI teammate model (01:26:01) Future organizational design (01:32:31) Research and meetings (01:41:43) Episode Outro (01:45:07) Outro PRODUCED BY: https://aipodcast.ing

Cameron is joined by Natalie Peckman, an elite aesthetic ecruiter, and they discuss the challenges of provider recruitment in the aesthetics industry. They explore the importance of social media in finding top-tier talent, the unique recruitment process that involves relationship building, and the significance of effective onboarding and retention strategies. They also delve into compensation models and the need for practice owners to proactively manage their recruitment efforts to ensure growth and success. Listen In!Thank you for listening to this episode of Medical Millionaire!Takeaways:Recruiting top-tier talent is a massive challenge for practices.Many practices misidentify their issues as marketing problems rather than hiring problems.Social media can be a powerful tool for recruitment when used effectively.Building relationships is crucial in the recruitment process.A unique recruitment process involves headhunting rather than traditional methods.The interview process should focus on cultural fit and candidate evaluation.Compensation models should be attractive and incentivize performance.Onboarding and retention strategies are essential for long-term success.Practice owners often wait too long to hire, leading to desperate decisions.Proactive recruitment is necessary for sustainable growth.Medical Millionaire: The Blueprint for Scaling a World-Class Medical Aesthetics PracticeWelcome to Medical Millionaire, the go-to podcast for forward-thinking Medspa owners, Medical Aesthetics leaders, Plastic Surgery & Dermatology practices, Concierge Wellness clinics, and Elective Healthcare entrepreneurs who are ready to scale with intention and operate like a true, high-performing business.If you're building, growing, optimizing, or preparing to exit your aesthetics or wellness practice, this show is your competitive advantage.Hosted by Cameron Hemphill Your Guide to Sustainable, Scalable Growth Your host, Cameron Hemphill, is one of the most trusted growth strategists in Medical Aesthetics and Elective Wellness.With over 10 years in the industry, Cameron has helped scale 1,000+ practices and more than 2,300 providers, working alongside the most recognized KOLs, national brands, EMRs, tech companies, and private equity groups, shaping the future of aesthetics. From marketing to operations, from finance to leadership, Cameron brings a real-world, data-driven perspective on what it takes to turn a practice into a powerful business engine.What This Podcast Is All About: Each episode takes you behind the scenes of the fastest-growing practices in the country, revealing the systems, strategies, and mindset required to win in today's Medical Aesthetics landscape.Expect tactical insights, step-by-step frameworks, and conversations with:Industry thought leadersTop injectors & medical directorsEMR & tech innovatorsOperations expertsMarketing strategistsPrivate equity & M&A advisorsWellness and longevity pioneersThis is where aesthetics, business, technology, and wellness converge. What You'll Learn on Medical Millionaire Every week, you'll access expert guidance to help you scale profitably and predictably, including:Marketing & Brand PositioningCRM + Lead Management SystemsPatient Acquisition & ConversionEMR Optimization & Tech Stack ArchitectureSales Psychology & Consultation MasteryFinance, KPIs, and Practice EconomicsOperational Workflows & AutomationIndustry Trends Backed by Real Benchmark DataPatient Retention & Lifetime Value ExpansionMindset, Leadership & Team DevelopmentWhether you're opening your first location or running a multi-million-dollar enterprise, you'll gain the clarity and direction to grow with confidence. A Show Designed for Every Stage of Practice Growth Medical Millionaire breaks down the journey into four essential stages, showing you exactly how to move from one to the next:Startup – Build the foundation and attract your first wave of patientsGrowth – Scale revenue, expand services, and strengthen operationsOptimize – Increase efficiency, margins, and customer experienceExit – Prepare your practice for maximum valuation and acquisitionIf You're Ready to Grow, This Is Where You Start. Tune in weekly for actionable insights, expert interviews, and the exact playbooks high-performing practices use to dominate their markets. This is the podcast for Medspa owners who want more than a job; they want a scalable, profitable, industry-leading business. Welcome to Medical Millionaire.Let's build your practice into the empire it deserves to be.

In this interview, URComped CEO, Craig Shacklett, sits down with Tim Brooks, General Manager of Emerald Island and Rainbow Club Casinos, to break down what drives loyalty in a high frequency locals market in Henderson, Nevada. Brooks shares how the properties grew by staying close to the guest, moving quickly as an independent operator, and treating service as the core differentiator. The conversation gets practical on experience design, team culture, reinvestment, and retention, along with how operators can apply these principles to larger properties. Topics Discussed: - Henderson locals market and core customer profile - Service as the primary competitive advantage - Turning guest pain points into customer-first pivots - Promotions and fun built at machine level - Employee ownership culture and long tenure - X's and O's of Success service training - Reinvestment beyond free play first impressions standards - Reactivation and new guest acquisition strategy - AI support vs face to face service Learn more: https://trio360.vip/the-locals-casino-playbook-for-loyalty-retention/

In This Episode: Why patients often disappear after experiencing early pain relief The three retention milestones every chiropractic clinic should track Understanding the "Danger Zone" of the first six patient visits How "snowplowing visits" quietly destroys patient outcomes and retention The five fatal flaws that lead to patient drop-off Why becoming the "board doctor" can undermine patient commitment The importance of clearly defining the patient's care journey How to identify and save "quiet quitters" before they leave Why pre-scheduled care plans dramatically improve compliance The dangers of patient-directed care How care plan signatures increase patient commitment The "Express Scheduling" system that produces higher conversion rates Using the Fourth Visit Quiz to reinforce patient education The role of automation, VAs, and technology in improving retention Why the first-visit follow-up phone call remains one of the most powerful retention tools Building a wellness-based practice with long-term patient relationships How to diagnose retention problems with the same precision used in patient care Practical systems for increasing re-exams, re-signs, and wellness conversions Key Takeaway: The absence of pain does not equal the presence of health. The most successful chiropractic clinics understand that patient retention is not about keeping people on a schedule—it's about helping patients understand the value of continued care, guiding them through every phase of treatment, and building systems that support long-term wellness. Note: This episode was created using AI-generated voices and is based on teachings and training from Dr. Noel Lloyd and Five Star Management.

Hiring and keeping an associate sounds simple until the interview process, compensation questions, and culture-fit issues start to derail everything. In this episode, Kirk Behrendt brings on Cassie Tallon, an operations expert and founder of The Fractional Match, to explain why most dental practices fail when hiring associates and what to do differently. You'll learn how to evaluate fit beyond clinical skills, how to set compensation expectations with transparency, why paying on collections matters, and how to prepare your practice so an associate can actually succeed and stay. Listen to Episode 1058 of The Best Practices Show!Main Takeaways:Decide whether you want an associate purely for production or someone you will develop into a leader and potential legacy successor.Use a recruitment service instead of posting a job yourself without understanding today's compensation models and contract pitfalls.Evaluate relational and empathetic patient-care philosophy early, not just clinical procedure capability.Confirm the associate is coachable and willing to be led during onboarding, not just eager to produce immediately.Start onboarding with financial clarity—how the P&L works and how pay is calculated—to prevent distrust and turnover.Pay associates on collections to tie compensation to real revenue and reinforce documentation, billing, and follow-through habits.Fix patient mix, services, and marketing before hiring an associate instead of expecting the associate to solve a broken model.Snippets:00:00 Hiring Associates Is Hard01:06 Meet Cassie Tallon03:41 Associate or Partner Choice05:30 Recruiting Landscape Today06:56 Fit Over Clinical Skills10:40 Pay Models That Work12:35 Equity and Autonomy14:31 Fix Patient Mix First19:10 Develop Associates Skills22:00 Retention and Transparency24:02 Work Life Satisfaction27:47 XChange Soft Skills Talk30:01 Final Advice and Wrap UpGuest Bio/Guest Resources:Cassie Tallon is a dental operations leader with 20 years of experience spanning multi-doctor practices and DSOs, including supporting growth and operational efficiency across multiple locations. She is an author focused on dental operations and has dedicated her current work to helping dentists improve efficiency, navigate growth decisions, and strengthen systems without adding unnecessary overhead.Resources mentioned:The Fractional Match: thefractionalmatch.comBook: Permission to DreamBook (upcoming): Permission to ScaleMore Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

Ep. 214 features Alec Gehlot, Founder of PlaySignal, a responsible gaming platform helping operators intervene earlier, reduce self-exclusions, and create healthier player experiences.    Hear them discuss: The inspiration behind PlaySignal and why rising self-exclusion rates reveal a growing industry challenge How PlaySignal's traffic-light system helps identify at-risk behavior and intervene before players reach a crisis point Why Alec believes responsible gaming should move from a back-office compliance function to a player-facing experience The concept of “RG 3.0” and how behavioral science, player psychology, and real-time engagement can reshape responsible gaming Balancing player protection and retention by helping operators act proactively rather than reactively The pressures facing regulated operators, including higher taxes, tighter regulations, and competition from offshore markets Why responsible gaming may become the strongest differentiator for licensed operators in the years ahead How prediction markets and platforms like Kalshi are approaching self-exclusion and responsible participation Alec's decision to bootstrap PlaySignal and his approach to building a lean startup in the gaming industry The entrepreneurial lessons he's learned from boxing, resilience, and getting “punched in the face” while building a company   Catch the video version of this episode here.   Learn more

In this MedAxiom HeartTalk, host Melanie Lawson, MS, sits down with Maureen Knechtel, DMSc, PA-C, academic coordinator and associate professor of physician assistant studies at Milligan University, and Jerry Blackwell, MD, MBA, FACC, president and CEO of MedAxiom. They challenge the idea that onboarding begins and ends with orientation, revealing a gap many organizations don't recognize until it's too late. Their conversation explores what it takes to develop APPs with intention and set them up for long-term success.

Why Retention Is The Real Growth Strategy  Most practices assume retention problems start when patients stop showing up, but the real breakdown happens much earlier. Dr. Stephen and Dr. Pete unpack why patient compliance is the hidden constraint limiting growth, referrals, scalability, and long-term impact. Through a practical framework built around strong starts, clear agreements, and patient understanding, they reveal how retention is not a motivation problem but a communication and systems problem. The conversation explores how practices create “wanting,” why compliance drives every major business metric, and how better patient stewardship creates stronger outcomes, deeper loyalty, and sustainable growth.   In This Episode You Will: Why many practices mistake new patient problems for the real operational leak quietly draining momentum and revenue  The hidden reason patient retention collapses long before someone officially drops out of care  A smarter way to think about compliance that transforms it from pressure into partnership What happens when patients fully understand the cause of their recurring health patterns  An important distinction between setting expectations and creating true agreements inside the patient journey Episode Highlights 02:01 - A compelling challenge emerges to stop chasing every problem and identify the one constraint capable of pulling the entire practice forward.  02:48 - Retention takes center stage as the overlooked driver behind better outcomes, stronger referrals, and sustainable revenue growth.  06:25 - An uncomfortable truth surfaces as retention is exposed as the area where even high-performing practices often struggle most.  08:03 - A deeper look at compliance reveals why patient follow-through is the leading indicator of long-term retention and retained revenue.  13:33 - The conversation introduces four critical agreements that determine whether a patient relationship begins with alignment or hidden friction.  15:50 - A sharp distinction reveals how weak retention is often the symptom of a weak start rather than a failure later in the patient journey.  19:18 - Dr. Stephen reframes conversion as a dialogue built around ownership, goals, and a clearly defined path forward.  21:12 - The hidden power of “wanting” emerges as the bridge between patient interest and long-term commitment to care.  23:23 - A practical metaphor illustrates how consistent momentum compounds when patients understand the value of staying in rhythm.  24:18 - The real breakthrough appears when patients connect recurring health challenges to the daily habits and stresses that keep recreating them.  29:53 - A deeper understanding of care becomes the turning point where compliance evolves into genuine belief and long-term retention.  31:19 - Scalability is redefined through retention as the conversation connects compliance, patient loyalty, and sustainable business growth. 34:06 - Dr. Lona sits down with Glen David from Success Partner Davlen Designs to explore how smarter clinic design can drive practice growth without adding square footage. Glen shares how strategic use of space, workflow optimization, and data-driven planning help practices improve efficiency, enhance patient experience, and create greater capacity to serve more people while scaling sustainably.   Resources Mentioned To learn more about the REM CEO Program, please visit:  http://www.theremarkablepractice.com/rem-ceo For more information about Davlen Design please visit: https://www.davlendesign.com/  Book a Strategy Session with Dr. Pete - https://go.oncehub.com/PodcastPC Prefer to watch? Catch the podcast on YouTube at: https://www.youtube.com/@TheRemarkablePractice1 To listen to more episodes, visit https://theremarkablepractice.com/podcast or follow on your favorite podcast app.

This week, Traci sits down with Greg Roche, founder of Retention and Rewards Partners and author of The Fast and Easy Guide to Networking for Introverts, to explore why intentional connection is the most underrated retention strategy in any organization.Greg shares the "stepping over the line" framework he's used throughout his career in total rewards, walking through the exact moment an employee mentally checks out, why most organizations are trying to solve engagement from the top down when the real work happens between individuals, and what leaders can do right now to build the kind of trust that makes people genuinely want to stay. What We Cover:– The "stepping over the line" moment – what's actually happening in an employee's mind right before they quit– Why proximity created connection before 2020 and what we lost when it disappeared– Top-down engagement strategies vs. small intentional acts and why one actually works– The 15-minute calendar invite that could change how you're perceived in your organization– What happens in the brain when someone talks about themselves (and how to use it)– Why new leaders who skip relationship-building create stranger danger for the whole team– The one-question approach for building upward relationships without being awkward– How connection directly impacts talent reviews, succession planning, and career visibility– The Relationship First Playbook – five ways HR leaders can make connection a cultural valueFREE GIFT: Download Greg's Relationship First Playbook for HR leaders at retentionandrewards.com/gift – five intentional practices you can put into place with your team today.Connect with Greg Roche: Retentionandrewards.com | LinkedInConnect with Traci here: https://linktr.ee/HRTraciDisclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed.Please note that this episode may contain paid endorsements and advertisements for products or services. Individuals on the show may have a direct or indirect financial interest in products or services referred to in this episode.

Europe doesn't have a water problem. The rain still falls; we've just spent a few hundred years engineering it off the land as fast as we can, which James Barrett likens to hauling your garden clippings to the dump only to drive back in spring and buy compost.James is a regenerative hydrology consultant, founder of Decent Water Company and lead regenerative designer for Ten Lives Festival in Portugal — where 150 people spent their mornings digging rock-lined "smiles" into a semi-arid, 70-hectare site that sees barely 400mm of rain a year. Sitting between two almond trees, he explains why he favours many small, low-risk interventions over one big dam, how those rock linings passively harvest daily fog and condensation much like the fog nets of Chile, and why transpiring trees hand a landscape a longer growing season and a few degrees of cooling. He also shows how LiDAR and AI let him read 70 hectares from a laptop, finding where water wants to pool before he lifts a shovel.This is a practical field lesson in keeping water higher in the landscape — and in why where you choose to dig decides whether soil, ecosystems and the economics all start to regenerate together.More about this episode.Thoughts? Ideas? Questions? Send us a message!Support the show=======In Investing in Regenerative Agriculture and Food podcast show we talk to the pioneers in the regenerative food and agriculture space to learn more on how to put our money to work to regenerate soil, people, local communities and ecosystems while making an appropriate and fair return. Hosted by Koen van Seijen.

Law firms are spending heavily to recruit great lawyers, then losing them because of broken culture, unclear paths, and weak leadership. In this episode, discover how intentional hiring, smart onboarding, and authentic leadership can transform retention and performance at every level of your firm.   In this episode, Steve Fretzin and Karlton Butts discuss: Phil Jackson's team quote and Bulls-era leadership Law firm culture, mission, and values Attorney development plans and onboarding strategy Cross-practice communication and breaking down silos Transparency, compensation, and listening to associates on retention   Key Takeaways: Retention begins long before someone thinks about leaving; it starts with how firms recruit, interview, and assess for alignment on values like work ethic and culture. Effective onboarding includes personalized development plans, clear growth paths, and early conversations about strengths, aspirations, and what success looks like at the firm. When leaders invest time in one-on-one conversations and cross-practice connections, lawyers feel a stronger sense of belonging to the entire firm rather than a single siloed group. Even in firms with closed compensation systems, consistent transparency about expectations, investment in growth, and visible support can significantly increase loyalty and engagement. The most impactful retention work often comes from examining the data on why people leave, listening to those who stay, and quickly fixing the core issues that cause avoidable departures.   "If they maximize their potential, it strengthens the team, but also the strength of the team is each individual." — Karlton Butts   Check out my new show, Be That Lawyer Coaches Corner, and get the strategies I use with my clients to win more business and love your career again.   Join the Be That Lawyer Community and connect with ambitious lawyers who are serious about growing their book of business, strengthening their brand, and becoming confident, consistent rainmakers.   Ready to go from good to GOAT in your legal marketing game? Don't miss PIMCON—where the brightest minds in professional services gather to share what really works. Lock in your spot now: https://www.pimcon.org/   Thank you to our Sponsor! LEX Reception: https://www.lexreception.com/partners/bethatlawyer Rankings.io: https://rankings.io/ Lawyer.com: https://www.lawyer.com/   Ready to grow your law practice without selling or chasing? Book your free 30-minute strategy session now—let's make this your breakout year: https://fretzin.com/   About Karlton Butts: Karlton Butts is a Certified Executive Coach, keynote speaker, and the #1 Amazon bestselling author of The Soundtrack of Leadership, who leverages over 25 years of diverse industry experience to help organizations eliminate operational friction and build high-performing cultures. His unique professional perspective spans engineering roles at NASA and McDonnell Douglas, Fortune 500 consulting with Booz Allen Hamilton, practicing intellectual property law at Loeb & Loeb, and serving as a tech startup CEO and entertainment executive. Today, through his signature Leadership Soundcheck™ framework, Karlton masterfully blends powerful music metaphors with practical business strategies to help leadership teams realign their vision, strengthen team harmony, and stay perfectly in rhythm with their mission.   Connect with Karlton Butts:   Website: https://karltonspeaks.com/ , https://karltonbutts.com/ LinkedIn: https://www.linkedin.com/in/karltonbutts/   Connect with Steve Fretzin: LinkedIn: Steve Fretzin Twitter: @stevefretzin Instagram: @fretzinsteve Facebook: Fretzin, Inc. Website: Fretzin.com Email: Steve@Fretzin.com Book: Legal Business Development Isn't Rocket Science and more! YouTube: Steve Fretzin Call Steve directly at 847-602-6911   Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

AI is changing how people discover, evaluate, trust, buy, create, hire, and compete. The bigger question is whether your business model is built to survive a future where attention is fragmented, trust is harder to earn, execution is easier to automate, and buyers have more options than ever. Learn how to activate the M.A.S.S. Effect Business Model, a strategic ecosystem built around: • Media to create attention, trust, authority, and discoverability • Assets to create scalability, leverage, and income beyond your direct time • Strategy to create clarity, alignment, interpretation, and better decisions • Systems to reduce friction, support consistency, and keep the business moving Many businesses are addicted to acquisition because they never built retention. In an AI accelerated world, that becomes dangerous because information is easier to access, skills are being compressed, and execution is becoming automated. The real value now shifts toward trust, experience, clarity, influence, systems, and community. The future belongs to adaptive businesses that can evolve with the market, keep customers connected, turn trust into retention, and scale without breaking the founder, team, or customer experience. If your business grew tomorrow, could it actually hold the growth, or would the model collapse under the weight of what you asked for? Beyond The Episode Gems: Buy Troy's Book, Strategize Up: The Blueprint To Scale Your Business StrategizeUpBook.com Discover All Podcasts On The HubSpot Podcast Network Get Free HubSpot Marketing Tools To Help You Grow Your Business Grow Your Business Faster Using HubSpot's CRM Platform Support The Podcast & Connect With Troy:  Rate & Review iDigress: iDigress.fm/Reviews Follow Troy's Socials @FindTroy: LinkedIn, Instagram, Threads, TikTok Subscribe to Troy's YouTube Channel For Strategy Videos & See Masterclass Episodes Need Growth Strategy, A Keynote Speaker, Or Want To Sponsor The Podcast? Go To FindTroy.com

Most practice owners assume that if they want to grow, they need more leads. More referrals. More website traffic. More ads. More people calling the clinic. Sometimes that's true.  But after coaching more than 1,000 Cash-Based practice owners over the years, I've found that most practices actually have a much bigger and more costly problem with conversion and retention, than they do with lead generation. This episode is a perfect example of that distinction, and how fixing customer retention can unveil that you can keep a wonderfully full schedule of cash-pay patients with your current lead flow..  One of my Mastermind and Forum members recently shared a huge win. Her pelvic health therapist was averaging just 3.7 visits per plan of care. Patients were dropping off long before they received the full benefit of care, and the clinic was constantly forced to replace those patients with new ones.  After implementing a few key changes, that number increased to more than 10 visits per evaluation, creating a dramatic improvement in patient outcomes, schedule utilization, revenue, and profit per patient. And before you leave the episode page, make sure you scroll down for this episode's free resource. The Motivator Index has become one of the most valuable leadership tools I've ever used for hiring, managing, and motivating team members, and it plays an important role in the story you'll hear today. P.S. If you'd like help identifying hidden bottlenecks in your business and building systems that improve retention, conversions, and profitability, click here to join the Cash-Based Practice Mastermind and get the real-time guidance you need from me and a group of successful practice owners walking the path shoulder to shoulder with you. What You'll Learn in This Episode Why many practices have a retention problem disguised as a lead generation problem How to identify therapists with unusually short plans of care The connection between patient buy-in and visit frequency Why clinician expectations need to be clearly defined How to use the Motivator Index to improve staff performance and patient retention The role KPIs play in driving clinician accountability How to coach underperforming employees before considering termination USEFUL INFORMATION: Check out our course: Automated Top Talent Attraction and Hiring System

On today's FRIDAY FACEOFF episode, Toph brings on HTT team members Matt & Steph to talk about how youth hockey doesn't have a recruitment problem, it has a retention problem. Organizations spend a lot of energy recruiting new players, but then face challenges with loyalty from their families. We find that families more often leave because of the experience, rather than hockey reasons. The good news is we have a ton of solutions for you to improve your retention rates. TEN MINUTES ON THE CLOCK STARTING NOW! We appreciate every listen, download, comment, rating, and share on your social sites! Shout out to this Friday Faceoff supporter: Titan BattleGear Follow us: IG: @HockeyThinkTank X (Twitter): @HockeyThinkTank TikTok: @HockeyThinkTank Facebook: TheHockeyThinkTank Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Summer is the season lash artists dread most for retention, and it's usually not a technique problem. Mike and Shauna walk through everything that affects your lash bonds when temps rise: humidity, sweat, oils, saltwater, and how your adhesive storage plays into it. They cover how to run a mini consultation with returning clients, when to swap primer in for saline, how to adjust your glue dot timing, and why UV adhesive keeps coming up as the answer to almost every retention complaint. Plus, a solid reminder that selling your clients a lash bath is both an upsell and a client protection strategy. If you're heading into summer fielding retention questions, this one is worth a listen before your next appointment. New classes available at olivorlash.com, including an upcoming beginner course in Las Vegas. Financing available.