Podcasts about Chief operating officer

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Best podcasts about Chief operating officer

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Latest podcast episodes about Chief operating officer

Dreamvisions 7 Radio Network
Look For The Good with Mindset Coach Carrie Rowan

Dreamvisions 7 Radio Network

Play Episode Listen Later Sep 22, 2023 49:52


How Caregiving Can Nurture Better Self-Care with Patricia Roberts Show Summary: Episode 32 - Look for the Good: Ever felt drained and overwhelmed from always being there for others, yet neglecting yourself? Dive into an eye-opening conversation where our special guest, Patricia Roberts, unveils a transformative journey from caregiver burnout to empowered self-care. Discover Patricia's game-changing perspective, inspired by her bestselling book Route 529. Unravel the secret of how education became her lifeboat, leading her to champion a cause close to many parents' hearts: guiding their children to college without the shadow of towering student loan debt. Don't just care for others, learn how to make yourself a PRIORITY as well. Listen now! BIO: Patricia Roberts is a go-to source for parents, media outlets,employers, and others wanting to learn about strategies to avoid the crushing weight of student loan debt. She is author of Route 529: A Parent's Guide to Saving for College and Career Training with 529 Plans, Chief Operating Officer at Gift of College, Inc., and the proud mom of a recent debt-free grad. Patricia's book, Route 529 is available on Amazon: link  For more info, find Patricia on Linkedin here: link  Learn More about Carrie here: https://carrierowan.com/

Molecule to Market: Inside the outsourcing space
The servant leader creating the next generation CDMO

Molecule to Market: Inside the outsourcing space

Play Episode Listen Later Sep 22, 2023 51:48


In this episode of Molecule to Market, you'll go inside the outsourcing space of the global drug development sector with J.D. Mowery, President and Chief Executive Officer at KBI Biopharma. Your host, Raman Sehgal, discusses the pharmaceutical and biotechnology supply chain with J.D., covering: The experience of bringing a product to market... and then many years later seeing that product used on his wife to help bring his sons into the world How bringing a commercial facility online for Genentech to impact thousands of patients compares to the ‘vain to vain', hospital-based, one-off patient CAR-T product for Juno Why the ethos of taking care of the person on your left and the person on your right helps with the scale-up of a multi-national global CDMO The emergence of a partnership-based, absorption business model between innovators and CDMOs in the wake of the shift in capital markets What the next generation CDMO will look like… J.D. is an accomplished leader with a distinguished reputation in the biopharma industry and proven expertise in guiding global innovators and contract development and manufacturing organizations (CDMOs) for nearly 25 years. Throughout his diverse career, J.D. has demonstrated strategic vision and the ability to drive all aspects of an organization, including operations, R&D, manufacturing, tech transfer, facility construction, business development, employee growth, and investor relations. He is an expert in diverse modalities, including small molecules, biologics, and cell and gene therapy. J.D. has held executive leadership positions as  Head of Operations at Lonza and Executive Vice President of U.S. Operations at AGC Biologics. He has also held influential roles at innovators, including Genentech, Celgene, and Juno, and most recently served as Chief Operating Officer at Treadwell Therapeutics. J.D. holds a Bachelor of Science from George Fox University and an MBA from Marylhurst University. Please subscribe, tell your industry colleagues, and join us in celebrating and promoting the value and importance of the global life science outsourcing space. We'd also appreciate a positive rating! Molecule to Market is sponsored and funded by ramarketing, an international marketing, design, digital, and content agency helping companies differentiate, get noticed, and grow in life sciences.

Profit By Design
263: How to Cultivate a Can-Do Mindset for Your Business and Life with Denise Gabel

Profit By Design

Play Episode Listen Later Sep 21, 2023 38:52


As a leader, striving to maintain a positive attitude is a challenge. It's hard to dig deep and keep yourself and your team motivated when obstacles appear at every turn. This is where the Can-Do mindset comes in. My guest is here to teach us how to make things happen with enthusiasm, both for ourselves and our teams. Join us to learn the Can-Do mindset! Denise Gabel, the Can-Do-ologist, is the most positive person I've ever met!   Denise is a professional speaker, mentor on the power of change, and the international bestselling author of The Can-Do Mindset. During her tenure as the Chief Innovation Officer of the Filene Research Institute, she led the prestigious i3 (ideas, innovation, implementation) program throughout the US and Canada. Most recently, Denise served as Chief Operating Officer at the Northwest Credit Union Association, and she also served as president of the National Speakers Association, Northwest Chapter. A lifelong learner, Denise is a summa cum laude graduate of Eastern Washington University and served as a member of the Berkeley Innovation Forum at the University of California, Berkeley, Haas School of Business, and she also graduated from Harvard Business School's Women Leadership Forum. Denise loves traveling across the country by train, plane, and RV with her rescue cats, Gizmo and Henry.   Profit by Design is a Tap the Potential Production Production.   Show Highlights: How Denise became an expert on doing hard things and developed the Can-Do mindset How to channel your “inner cheetah” How we can support our team when we see them lose their positivity, coaching them and coaching ourselves in the process What to do if you encounter an “Eeyore” How Denise describes someone who is a “Can-Do-ologist” How Can-Doers on your team will put positive pressure on others to develop a Can-Do mindset The power of WE: how we can experience a Can-Do attitude in our lives more often How Denise incorporates gratitude into her toolkit every day   Links and Resources: Connect with Denise: Website, Toolkit Resources, and Book Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Connect with Take the Better Business, Better Life Assessment: www.tapthepotential.com/assessment   Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today for the next session that begins on Oct. 2! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today!  Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner.  Download Dr. Sabrina's Introductory Training: How to Make Your Time Worth $10,000 an Hour  

Leadership LevelUp
Driving Change Through People - Donnie Bedney

Leadership LevelUp

Play Episode Listen Later Sep 20, 2023 40:33


For over fifteen years, Donald (Donnie) L. Bedney III has made it his personal mission to drive change through people.He is the President of PSP Metrics, a talent assessment company that he acquired at the end of 2020. Founded in 1946, PSP Metrics provides highly innovative and science-backed solutions in employee selection and development.Mr. Bedney is also currently an Operating Partner at ScaleCo Management, an investment-based platform that aims to provide sustainable growth for profitable companies that have plateaued.On this episode of Leadership Level Up, Donnie shares how his grandfather showed him how to be a leader at a young age. He also expresses his perspective on working remotely vs working in the office debate and how companies who truly listen to their employees in the long run will win. Meet Our GuestFor over fifteen years, Donald (Donnie) L. Bedney III has made it his personal mission to drive change through people. He is the President of PSP Metrics, a talent assessment company that he acquired at the end of 2020. Founded in 1946, PSP Metrics provides highly innovative and science-backed solutions in employee selection and development.Mr. Bedney is also currently an Operating Partner at ScaleCo Management, an investment-based platform that aims to provide sustainable growth for profitable companies that have plateaued.Throughout his career, he has achieved extensive experience in Consulting, Human Resources, Healthcare, and Private Equity. As the Chief Human Capital Strategist of Duma Works, he was selected to participate in a US-Africa initiative, wherein US business leaders were placed in prominent African companies. Through this, he was able to serve as a Chief Operating Officer for a technology start-up in Kenya.In his previous role as a Consultant for Gallup, Mr. Bedney was heavily involved in growing customer engagement and maximizing employee productivity. Key results include a $2.5 million increase in annual revenue over the North-East and Mid-Atlantic Regions for HealthCare Practice. He was also the Regional Director in Press Ganey, where he managed strategic accounts worth $20 million and brought in sales of $2.4 million in just eight months.Prior to this role, he was also the Director and one of the founding team members of Art & Science Collaborative, a venture development firm, as well as the head of HR at the Allied Athlete group. Mr. Bedney holds a Bachelor's degree in Business Administration and Management from Oakwood University and an MBA in Finance and Sports Management from Seton Hall University.

EpochTV
Whistleblower Claims the CIA Shaped False-Origin Narrative on COVID | Truth Over News

EpochTV

Play Episode Listen Later Sep 20, 2023 15:44


A stunning new whistleblower complaint reveals that the CIA—through one of its most senior officials—falsely reshaped the debate on the origin of COVID-19 to point away from a Chinese lab, and toward a natural origin.   The whistleblower—who recently came forward to provide this information to members of Congress—claims that the Chief Operating Officer of the CIA provided financial inducements to six CIA analysts to change their minds on the origin question.   Originally, the six analysts had concluded that COVID came from a lab. The analysts later amended their conclusion to say that the origin could not be determined.   Why did this happen? Why is it so important for the CIA—and for the wider intelligence community—to cover up the truth about COVID? We investigate.   ⭕️ Watch in-depth videos based on Truth & Tradition at Epoch TV

Influential Entrepreneurs with Mike Saunders, MBA
Interview with Justin Leger, Chief Operating Officer with Cybeats Discussing SBOM Studio

Influential Entrepreneurs with Mike Saunders, MBA

Play Episode Listen Later Sep 20, 2023 18:20


Justin, with a blend of military and corporate leadership, catalyzed the expansion of Cybeats as Chief Operating Officer and brings nearly 20 years of strategic and operational expertise, underscored by decorated service as a senior officer in Special Operations Forces.Learn more:https://www.cybeats.com/Influential Entrepreneurs with Mike Saundershttps://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/Source: https://businessinnovatorsradio.com/interview-with-justin-leger-chief-operating-officer-with-cybeats-discussing-sbom-studio

Business Innovators Radio
Interview with Justin Leger, Chief Operating Officer with Cybeats Discussing SBOM Studio

Business Innovators Radio

Play Episode Listen Later Sep 20, 2023 18:20


Justin, with a blend of military and corporate leadership, catalyzed the expansion of Cybeats as Chief Operating Officer and brings nearly 20 years of strategic and operational expertise, underscored by decorated service as a senior officer in Special Operations Forces.Learn more:https://www.cybeats.com/Influential Entrepreneurs with Mike Saundershttps://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/Source: https://businessinnovatorsradio.com/interview-with-justin-leger-chief-operating-officer-with-cybeats-discussing-sbom-studio

Future Commerce  - A Retail Strategy Podcast

The Creator naturally tears down and rebuilds, moving toward positive change. A tenacious visionary and a dreamer who pursues their goals with unwavering dedication, confidence, and willingness to take risks. The Creator has a strong sense of vision, sometimes restructuring traditional forms. When it comes to brands that exhibit this archetype, Só Dança is an easy choice. Helena Hines, Chief Operating Officer at Só Dança, shares what it's like to be a Creator in a space that's needed some restructuring for a very long time.A Vision That Delivers{00:04:32} “There was one sentence here in the definition, which is "a strong sense of vision and an ability to take ideas from nothing into reality." And I love to do that. Whenever an idea is dead, whenever a concept is dead or people consider it gone, I like to bring it back and say, "But is it? Can we challenge that? How can we bring it back?'" - Helena{00:06:58} “Really understanding the tools you have to work with and who's in the room is something that maybe comes naturally to a Creator, to see what I have to work with here to make something.” - Kristen{00:09:15} “From the beginning, we were innovators and we were creating things that made sense for the brand and made sense for the dance world, even if the dance world didn't even know it yet.” - Helena{00:12:10} “{During the pandemic} I thought, "Is this the right move for us to continue to bet on ourselves?" because we don't know how long this will take. We don't know how long this will be. The whole time everybody in leadership said, "We move forward. We don't stop. We don't halt because we believe in our people and we believe in this company. And we know we need to be reliable. We need to invest in ourselves because when the consumer needs it, we need to be able to deliver.'" - Helena{00:14:46} “It's about following through with who you say you are. Staying true to the message that you're sending out there for your internal team and external as well. Are you going to deliver what you said you're going to deliver through the good times, but most importantly through the hard times? And that takes vision.” - HelenaAssociated Links: Learn more about Helena Hines and Só DançaCheck out other Future Commerce podcastsSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce world!Have any questions or comments about the show? Let us know on Futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

Multifamily Legacy Podcast
EP250: The Secret to Huge Cash Flow in Residential Assisted Living - Isabelle Guarino

Multifamily Legacy Podcast

Play Episode Listen Later Sep 20, 2023 30:05


Uncover the path to financial abundance through residential assisted living in this compelling episode with Isabelle Guarino. Today, she unveils the proven strategies for creating a steady stream of cash flow in this industry and how you can turn your properties into profitable assets while making a positive impact on seniors' lives.   Topics on Today's Episode Residential Assisted Living: What it is and why it's a wise investment  An estimated cost of investing in residential assisted living  Benefits of continuously marketing your residential assisted living facility  Why hiring the right people for your company is crucial  The power of grit in scaling your business   Resource/Link mentioned  The 5 AM Club by Robin Sharma | Hardcover    About Isabelle Guarino Isabelle is a sought-after coach and trainer at the Residential Assisted Living Academy. The R-A-L Academy is the premier source for education in owning, operating, and investing in Residential Assisted Living and senior housing. They have trained people from across the country on how to turn a single-family home into a cash flow machine. Isabelle is the Chief Operating Officer for Residential Assisted Living Academy. She has taken over the educational aspects from their late Founder, Gene Guarino, and leads the company in pursuit of “Do Good and Do Well.”   Connect with Isabelle  Website: Residential Assisted Living Academy  YouTube: Residential Assisted Living Academy Facebook: Residential Assisted Living Academy TikTok: @ral.academy Instagram: @ralacademy    Want to invest alongside the Kahuna Investments team? Save your spot in our upcoming webinar, where we discuss how you can join our Private Investor Club and get access to our deal rooms exclusively. Now's your chance to start apartment investing, so visit kahunainvestments.com/webinar to register!   Take the first step towards financial success by learning more about Kahuna Investments, and if your investment goals align with our formulas and approaches – book a short 15-minute Virtual Coffee call with us at kahunainvestments.com/coffee today!    Are you ready to experience the cash flow life? Just text “BOOK” to (480) 500-1127 to get a FREE copy of Corey's book, Copy Your Way to Success, and learn how apartment investing can change your life today!   Don't forget to download my Free Workshop Quick Start Video Series, and if you like what you have heard, please leave a review on iTunes.

Real Estate Investing Abundance
REIA 358 Iven Vian: Military to Full Time Multifamily Investor. Learn to Asset Manage Like an Apartment Ninja Warrior

Real Estate Investing Abundance

Play Episode Listen Later Sep 20, 2023 32:51


Iven Vian is the Co-Founder and Chief Operating Officer of Anthem Capital. Having retired as a Lieutenant Colonel from the Air Force after 20 years, he is passionate about the operational excellence and execution of his apartment communities and their impact on their surrounding communities.Iven's mission is to grow Anthem Apartments to 300 communities and donate $2.5M in profits to charity by 2030. When he isn't working on real estate, you can find Iven spending time with family, hiking, and traveling with his family.Main Points:Background story?What is your role in Anthem Capital?What are some keys to success with Asset Management?How do you identify a good operator to work with?Connect with Iven Vian: www.unlockwealthpotentialcom iven@anthemcp.comhttps://www.facebook.com/iven.vianhttps://www.instagram.com/theapartmentninjawarrior/https://www.linkedin.com/in/%F0%9F%A5%B7-iven-vian-%F0%9F%A5%B7-55a136221/http://Anthem Capital

Building Texas Business
Ep057: Navigating Corporate Resilience with Robert Grosz

Building Texas Business

Play Episode Listen Later Sep 20, 2023 33:38


Today's Building Texas Business Podcast episode finds us chatting with Robert Grosz, President and COO of the tech company WorldVue. Robert shares insights into how WorldVue has sustained success for decades through strong customer relationships and a responsibility-centered culture. He details their customer-centric approach and innovation fostering, revealing lessons learned navigating the pandemic with a dedication to service and constructive dialogue. Robert also opens up about transitions into leadership, emphasizing quick decisions, balancing loyalty with progress, and his thoughtful vision for a blended family-exploration sabbatical. From navigating disagreements to keeping pace with industry shifts, Robert offers a compelling view of resilient leadership. SHOW HIGHLIGHTS Robert Grosz, the President and COO of WorldVue, discusses how the company drives growth through strong customer relationships and a company culture rooted in responsibility. He highlights the importance of fostering innovation, creativity, and relevance in the ever-changing tech landscape to stay competitive. We discuss WorldVue's response to the pandemic, emphasizing the importance of their company culture, which includes responsibility, dedication to customer service, and the importance of constructive dialogue. He talks about his transition into a leadership role at WorldVue, emphasizing the importance of quick decision-making and his philosophy on loyalty. Robert shares his proposition for a 30-day sabbatical, and his appreciation for the dynamic beauty of Texas. The episode touches on building relationships and driving growth,We discuss how WorldVue has been successful for 50 years by solving problems, befriending customers, and adding value to their lives. Building a strong company culture is discussed, with Robert explaining how WorldVue managed to successfully navigate the pandemic thanks to its dedication to customer service and focus on responsibility. Building trust and success in leadership is also covered, with Robert emphasizing the importance of making decisions fast and how loyalty can be an adversary to that philosophy. Robert shares his vision for a 30-day sabbatical, which includes spending the first two weeks at home with family and the last two weeks exploring the dynamic beauty of Texas. Finally, We discuss Roberts approach to navigating leadership disagreements, sharing a key lesson learned from past experiences that resulted in lost opportunities. LINKSShow Notes Previous Episodes About BoyarMiller GUESTS Robert GroszAbout Robert TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Chris: In this episode you'll meet Robert Grosz, president and Chief Operating Officer of WorldVue. Robert shares how WorldVue focuses on building a culture of responsibility by being a service-oriented company to its customers in order to drive growth. Robert:, I want to thank you for agreeing to come on Building Texas Business. It's a pleasure to meet you. Robert: Chris, it's great to meet you as well. Chris: Let's get started by just telling the audience about WorldVue and what it's known for. Robert: Chris, have you ever had a friend that is really good at something, whether it's fixing cars or technology, programming your TV, things like that? Chris: It's a friend that you can count on. Robert: It's their best friend. Sure, they go above and beyond. If you've got a problem, you know you can come to them. They respond quickly and they give it their all. Even if they don't know about the solution, they give it their all and they help you and they add value to your life and you build that friendship. That's what we strive for at WorldVue. WorldVue is a company that's been in business for almost 50 years now, houston-based. Our customers are hotels and our expertise is technology. So if a hotel brand, a hotel owner, an individual hotel has a problem with technology, we want them to come to us because we want to be their best friend forever and add value to their lives. So what we're known for is solving problems for hotels, befriending them, building relationships with them and just being part of that industry, being part of the hospitality business. Chris:And that's what's made us successful for 50 years. That's great. I love how it's so ingrained that it's about relationships and even using the analogy of best friend, what inspired you to get involved with WorldVue? What inspired this company to get to where it is today? Robert: Yeah, so they've been along a lot longer than I've been with them. Chris: Sure, I don't look that. You started a company. I started when I was one. Robert:No, no, that's started long before. It's a family business. It's still a family business. The founder still comes to work. He's usually the first one there and the last one to leave. I'm very, very engaged but of course the business has changed a lot over the years. I've known the company for the last 17 years. I actually was with Dish Network. Dish Network is where WorldVue gets their programming, their content, the TV content and some of their technology and I got to know them as a supplier, vendor, got to know the people. I fell in love with the people, fell in love with the company, the culture. The time came where they were kind of pivoting and it's kind of the next generation of WorldVue and we're building this company as a legacy business to last for the next 10 generations and they needed someone with my skillset, my expertise, to help lead them into that. And that's kind of how I got to know WorldVue and got to be involved with WorldVue. Now I'm the president and chief operating officer of the company and I've got a great team around us and teamwork I'm sure we're going to talk about teamwork and people are very, very important and kind of fulfilling our mission. So yeah, that's the origin story of how I got involved with WorldVue. Chris: Okay, that's great. So technology company means evolution and innovation have to be in the fabric of the company. So talk to us a little bit about what you do in your role to foster creativity, innovation, to keep WorldVue relevant in its industry. Robert: Yeah, sure, and relevance. I'm glad you said that word. Relevance is our key growth driver. So you know we've got two growth drivers One's relevance, which is all about product, it's all about the technology that we're out there evangelizing, designing and supporting and really becoming experts at, and with that relevance drives market share growth and getting into more and more and more hotel properties. We currently serve 7000 properties in the US, and now we're expanding internationally. But we're a product driven company because that's our expertise. You know, we want to be the best friend to our clients. That's kind of why we exist. But the what we do is the technology, and we will use technology from leading providers that are off the shelf, you know some big brands that everyone's heard of before, like LG and Cisco. You know brands like that, but what we'll do is we'll take those and we'll integrate them. So integration is kind of what we do best and it's kind of our secret sauce is how do you integrate big, big brands like an Oracle with a LG which does interim entertainment and TV technology? That's our secret sauce. Chris: So the integration. Robert: We're the glue between big technologies and we do it very well. And again, if you lean back on the why you actually want to develop this relationship to add value to your customers and we want your customer to be your best friend. That's kind of what we're doing. So it is related to the technology. We like to say we're a service company that just happens to do technology. We're not a technology company that tries to do service. That's one of our big differentiators. Chris: I would imagine that's a meaningful difference in mindset when you go to the hiring process and building your team to have that servant service oriented mindset be the lead, primary thing you're looking for. What are some of the things you're you do to make sure you're hiring the right people that fit that mindset? Robert: Yeah, yeah, yeah surrounding yourself with people better than you is one of our mantras at any level of the company, and I think if you, just if you, champion that mantra, you know constantly looking for people that do things a little bit better than you, whether it's a specific skill or an attitude, and I think attitude is something you can't really teach. Attitude is something that you carry with you as a human being in your existence, is your WorldVue, which is one of the reasons for the name world. Chris: Gotcha, that makes sense is. Robert: You've got to have that. You've got to have your head on straight as it relates to how do you interact with others, how you act with it, with a team, how you help build the team, how you pull in the same direction to achieve a goal, and those things are very important. We can hire people that are incredibly intelligent, incredibly book smart, have done amazing things and we do but but if, if you don't hire for the attitude and you don't hire for the teamwork, you're going to end up failing, and that's really what we look for there's some tools you have in place so that in that process, the people doing the interviews, whatever it is, and however you go about that, that help you identify or get a bead on the attitude that the candidate has. Yeah, so so we developed our own tools and we, of course, use off the shelf tools, personality assessments and things like that. But, we developed a tool that we called chirp. It's an acronym C, h, I, r, p coachable, humble, intelligent, responsive and persistent. So what we do is, when we're talking to someone, we try to bounce those, those, those challenges, those dynamics off of the candidate to see if they're open to actually learning and becoming a better person. Chris: And if you don't have the C, the coachable. Robert: It's going to be hard for you to be part of the team. Sure Because regardless of what you know, even the smartest person on earth, there's still something for them to learn and they have to be open minded about absorbing that and taking some direction and realizing the experience of others. So coachable humble humility is important. It's related to coachable Intelligence. Isn't book smart, it's more emotional intelligence. It's no one what to say when to say it. Being quick on your feet, having that mindset about who you actually are as a person and how you interrelate to each other, and then how you actually consult problems related to a specific tactical technology, that's intelligence. Chris: Responsive you know. Robert: When the phone rings, you answer it. When an email comes in, you respond to it, you don't let it dwindle. Right and persistence. Persistence is that hunger and that energy, right. Persistence is, you know, knowing that there's a goal, knowing that it's going to be tough to get to that goal, if it's worth pursuing and fighting for it. You know so. Together is the chirp. If you look at our logo, there's a wonderful sparrow icon, which is the chirp, which is a bird, so it all ties together. Chris: Okay. So how do you then take this service oriented mindset you hired using chirp, which I love the acronym. How do you then take that into action and actually go about building these relationships to where your customers become your best friends? How do you connect those dots? Robert: Yeah, so I mean it's about engagement with the customer on their turf right. The world revolves around the customer, doesn't revolve around us as individuals or as a company. So you go to where they are. You go to where the relevance factor is high to them, whether it's a trade show event or it's their office, whether it's charities that they might sponsor and support that are worthwhile getting involved with you. Try to make it about a personal relationship, and that's where our best customers and our best employees thrive is when you can truly make it about the individual. That's very, very important to us. We get on their turf and we try to understand who they are as a person. We're not just checking a box. If we check a box, we become a commodity. When we become a commodity, then the margins are rode, financial performance isn't there and we don't exist Right. So we've got to make it about that personalization. We've got to make it about the customer. Chris: Very good. So let's talk a little bit about how the company has maybe managed over these last few years. I would think, given what we experienced in 2020 and coming in a few years out of that there was, your customers, at least, had probably suffered some downturns in their business, which probably translated to you. What are some of the things you did to help manage the company through those tough times? Robert: Sure, yeah Well, the hospitality industry in general and a lot of industries, but especially the hospitality industry. When people stopped traveling for business, they stopped traveling for personal. They didn't go on vacation. We had a lot of our hotels closed down. Some of our hotels stayed open for first response medical personnel, things like that and they did okay. Some very limited service hotels that don't really exist for that business traveler but they exist just because they need a bed to rent Actually did okay. They thrived, they had good occupancy. We as a company were fortunate. We managed, not by laying people off and cutting back, but we managed by committing and recommitting to our employees. So we had no layoffs because of COVID. We took a kind of unique philosophy to the pandemic and that period of time two, three year period of time where we got back in the office as soon as we could and we did that in a safe way. So there was social distancing and making sure that everything was clean and being aware to the health of all of our employees and respecting individual wishes, but we encourage people to get back in the office in October of 2020. And we've been back since, and we do that because we think that people communicate best in person. It's probably one of the reasons you have us all here to have a podcast, as opposed to doing it virtually. Absolutely Is that personal connection. You can't put your finger on it, but it's important. So I think that that action was a cultural move and I think it's had it's paid dividends for us. I hope it's paid dividends for our employees and I think we'll continue with that mindset. We were there to help our customers, so we were making sure, from a commercial perspective, that we could give them as much relief as possible. We were there to help them turn up their properties, turn down their properties using all kinds of technologies. So there's a lot of different technology out there that a hotel uses. And we were there for them, in all fronts. Chris: That's great. I can totally identify with that thought process, that mindset. We took the same approach in 2020, got people back in in May of 2020, doing the same thing making sure the workplace was safe, but with the view that we work better together. It does foster a healthy culture. I think it makes us better in who we are and in our work and how we can serve our clients and customers. And, to your point, I'm pretty adamant that these podcasts although we've done a few via Zoom because we had to 90, I mean there's I don't need all fingers on one hand, they've almost all been in person, because you just can't replace the dynamic when you're together. So you touched on it. I want to go down this trail with you. And that's culture. How would you make, describe the culture at WorldVue and what are some of the things that you have done to build and foster that culture? Robert: Sure, so we have a culture of responsibility. We're responsible to each other as much as we're responsible to our customers and we have a promise that we make, which is we deliver every time, no exception. And that is as relevant for the guy in the office next to you as it is to your customer, which could be a couple thousand miles away. Right, you know, we deliver every time, no exception. So if someone needs something, we strive to deliver that right. We strive to deliver on the promise. Sometimes it's not easy, oftentimes it's not easy, but it takes a lot of energy and a lot of focus, and I think everyone knows that. But that promise in the company from, you know, from the, the, the, the newest call center rep, all the way to the top they all try to kind of pull that direction. That creates that culture of rowing in the same direction. And that is very, very important. Because if you've got a company that's rowing in multiple directions, it's going to be, it's going to be problematic, it's going to be expensive, the trust is going to be violated, you're not going to be able to move quickly and address customer needs, you're not going to look at the dynamic of what customers can offer in the marketplace and turn quickly to address that it's. It's really core to to who we are as a company, as as individuals. Chris: So what do you do as the president, chief operating officer, low leader, to show up so that people understand that you live the culture, you can enforce that culture. What are some of the things you do to reinforce that every day? Robert: Yeah, so you've got to lead from the front. It's all about attitude. You can't come in all slouched over. You've got to be on point and you've got to do it authentically. It can't be fake, right? And that's a challenge sometimes. Chris: For sure. Robert: And you've got to have your focus. You've got to have your eye on the prize, if you will. Communication is critical, so routine, touch-based meetings. I don't like to have long meetings that consume people's time or people attend the meeting to be attending the meeting. I want there to be a purpose and a reason. I want there to be lots of dialogue. Constructive criticism. Constructive differences make everything special and you can't just kind of dominate. You've got to listen to the different opinions. Chris: Ask more questions. Robert: Ask more questions. We like to say listen 10 times more than people are talking, and you've got to lead by example. If you don't do that yourself as an individual, again something's wrong and everyone sees it and everyone knows it. Chris: So I asked most guests about setbacks or failures and we learned sometimes much more by those. Is there a situation or experience you can think about as a leader where it didn't go as you hoped or it was a failure or setback in a decision or strategy, but you learned from it and the learning from that has made you better today than you were before. Yeah, absolutely. Robert: I mean I've got lots of setbacks and failures, but I think one big example would be if there is a disagreement between leaders and they're not seeing eye to eye and they don't address it quickly, it can create division and that division creates distraction and the distraction creates lost opportunities. And we've dealt with that over the last few years. We've had some disagreements on the direction we needed to go and the solution was coming in the room together, fixing it, getting it on the same page, having the confidence and the buy-in at the most inner level as a person, as an individual, and making the team more cohesive. So you can go from cohesive to a failure very quickly if you don't pay attention to that dynamic. So that was one of big lessons learned. There are others where you bring individuals into the company based upon their experience and their pedigree and you throw them into our mix and they just don't dance our dance and they create a bunch of disruption and you've got to move fast there. It's tough letting people go. It always is tough letting people go, but oftentimes it's good for them as much as it's good for the company, because they're not comfortable in their shoes. That's tough to be a person. When you're not comfortable in your shoes, it's tough to live a life. Chris: Yeah, you touched on something there that I think everyone that I've interviewed in these podcast agree. The biggest lesson learned maybe in that difficult time when someone's not fitting is making that decision faster than you feel like you probably want to, because the person that's not fitting in your organization will be better off because it's just not a good fit and they'll find the place they fit better and your organization will be better because that person that's not fitting is going to be a distraction. It potentially could erode culture and you're just always better off moving faster, even though it'd feel right in your gut sometimes. That's right. You're affecting human lives. Robert: Yeah, and loyalty, by the way is the adversary to that philosophy. Chris: Right, so we all want to be loyal to people. Robert: I think good people are loyal, but you have to have the vision, the foresight, the clarity to understand where there's loyalty and then there's a bad fit, a poor fit. And if there's a poor fit then the best move is always make it a better fit. So that's very important. Chris: As WorldVue has grown, what have you done to build a team around you and let go of some of the things that maybe you used to do more on a day-to-day basis and learn to make us trust and let go yeah, trust is a key word. Robert: So finding people better than you at things, making sure that they're the right fit and then trusting that they're going to get the job done, and sitting back and delegating some responsibilities that you may have you may think that you need to do to them or to their teams, and then watching it grow. And it's very easy to delegate to somebody, but it's difficult to give them enough rope where they're going to actually lead or fail. If they fail, then you can step back in and you can fix it and you can delegate to someone else. You could coach them, but if you've got good people around you I mean if you've got good people that are pulling in the same direction they will self-adjust, they will succeed because they want to reach the same goal that you want to reach. So in some ways it can be very, very simple and easy. Oftentimes it doesn't feel that way when you're doing it, so that's an interesting dynamic. Chris: It really is. The other thing I was going to ask you about, excuse me, is you kind of had an interesting experience in that. I guess I'm talking about transition, succession from founder of company that's still around, as you mentioned in the beginning, but you stepping in to the leadership role as president, chief operating officer maybe talk to us, because there's some listeners out there maybe doing that or or that's in their near future. Let's talk a little bit about what were some of the challenges of bridging that transition gap as you took over as the president of the company. Robert: Yeah, I think, from my personal story, it's about building trust and having integrity as well as having a deep level of respect. If someone founds a company that's been around for almost 50 years, I look up to them. I don't care what that company is. I mean, they've done something that a lot of people have never experienced or will never experience, and I've got to give them tons of credit for that and have utmost respect for that effort. But making that person or that group of people trust you and inspiring them to let you lead is a significant, significant initiative that you've got to have a lot of purpose, a lot of focus on, and that's kind of the most important part, I think, is to to build a relationship. Build that relationship, build the trust, be authentic, have integrity. They will then see that you can lead and take what they've done to the next level and hopefully that will benefit their family and families for generations to come, because that's the ultimate outcome. It's not building to flip it, it's not make a fast buck. In fact, the bucks have nothing to do with it. It's about the purpose. It's about what you deliver value to society, to your customers. It's about what you want to do. That's why that analogy to a friend a best friend is really good at something. I think that's a very good focus for us to have, and I think that if you can generate thousands and thousands of friends throughout the world that all have that need, you've got a successful business that's providing college educations, food on the table, happiness, travel, fun for families, countless families. That's really exciting. That's kind of the passion. Chris: Did you have any challenges as that transition, where the people that used to report directly to the founder maybe weren't coming to you at first, and how did you manage that? Robert: I would be lying to say that that doesn't still exist. It does. It's just a challenge that you have to acknowledge and you have to kind of embrace. I get it. Like I said, the respect level that I have for the founder, the founding family, is so high that I would expect that legacy employees that have been around for a long time. Look at that with the same level of respect. Chris: So you don't take offense to it, oh you can't take offense to it. Robert: It's an eagle driven thing. Chris: Yeah, well, it sounds like that attitude that you bring to it is consistent with the culture, that you're the mindset of the right attitude and that the company's got everyone going in the same direction. Yeah, that's right. So it's not easy running a company the scale and size that you do. What are some of the things that you've done personally to try to have a very successful business life, but also very successful and fulfilling personal life? Robert: Sure, yeah, I mean, I've got four children, twin three-year-olds, a seven-year-old and a 22-year-old and a wonderful wife at home and you know you can't lose focus on what they need and what they want. You can't lose focus on being at home. Right, home is where the heart is. Home provides all kinds of emotional support and you know that's kind of been my exercise routine is making sure that I can maintain a healthy home, which you know. There's this concept of balance that I haven't figured out yet Sure like everyone has their own definition right. Yeah, but because of technology you can be in one location and have a FaceTime call with someone else and you at least can, you know, make sure you're there from a voice and a conversation standpoint. But it's not easy. For sure, but it is definitely worth living for, it's worth striving towards, and you know I value the family component of my life tremendously and I'm hoping that that lends itself to the mission of where we are, the direction we're headed as a company. Out that comes off, and you know I try to treat the folks around me that are closest to me in the office like family as well, and I get a lot of practice. Chris: That's good, that's great, great attitude about it. So what do you see on the horizon? What's next for WorldVue? Where do you see the near future taking you? Robert: Well, our friends are getting larger and larger. We're getting more of them. We are expanding internationally. So we just formed entities in the UK and the EU and Dubai, as well as, I believe, in Singapore and Mexico City. So, we've got a strategy to expand what we do globally, which is going to be very, very exciting. It's going to be very, very difficult. The challenge is exciting, though, and the great people around me and our teams are all excited and enthusiastic about that. But, from just growing business and sticking to our knitting in terms of domestic growth. We've got great relationships with hotel brands. There are multiple. The environment of hospitality is multidimensional and very fascinating to me at least. Where you've got a brand presence, you've got real estate owners, you've got operators and then you've got, of course, guests and the occupants of the property and you've got to serve all four of those groups in a special way and make sure that you're coming through for them. And so we've done a pretty good job at all of those levels. We're excited about some of our brand relationships that are growing and we're becoming more of their best friend. They have other friends. Sure You're their best friend. So the growth plan with product competencies as one lever and market share expansion as the other lever, is what's going to take us forward, and we'd like to be five times larger than what we are in the next five years. Chris: Oh, it's aggressive, it's aggressive. I was going to ask you what's driving that growth? Robert: It's demand. The demand that there's so much technology out there. Technology has become this kind of ambiguous word, right. Sure when it could be hard technology, like a wireless access point or a TV or an ethernet switch or a door lock, or it could be a software right. The software is kind of the glue that makes that hardware valuable, and the software on each of those individual devices is unique. And the key is how do you integrate those softwares together to create an amazing experience, whether it's for a guest, for a hotel associate, the housekeeper or for the owner of the property? In terms of value creation through stronger profitability, there's opportunities to leverage technology to not only solve problems but create opportunities. We think that's where the real demand is going to come from. We just have to be there to be their best friend make it all work and when they have a problem, come to us. Chris: Be that trusted friend. Robert: Be the trusted friend, trusted advisor. Chris: So what advice would you give to someone who aspires to be a business leader or entrepreneur, based on your experience, Create a focus, like create something you really want to achieve. Robert: Start at the end, like what do you want your life to look like and what do you see doing that really is a passion for you. Leave all the other stuff out of that equation, leave the money out of that equation, leave the location out of that equation. But focus with the end in mind, in terms of how you'd like to live to, and then build backwards from there, like what does it take to get there? Create a roadmap for yourself. I know, very early on in life I saw the movie Wall Street and this is on silly, but I loved business after that. I don't know why I don't know what it was, maybe it was the acting, I don't know but I wanted to be a businessman, I wanted to be in business and then I lived my life. I got to college. I was lucky enough to run into some very influential professors. One of them happened to be a real estate guy. He was doing commercial real estate development and exposed me to a company called Equity Group Investments which is based in Chicago. I grew up in Wisconsin, based in Chicago. A guy named Sam Zell who just passed away this last year. And Sam was an iconic entrepreneur, a builder of businesses all along the real estate kind of foundational area, and I decided I wanted to work for Sam Zell. So I graduated college, moved to Chicago, no job, started originating mortgages 100% commission straight out of school and just pursued Sam's company, got involved with Equity Residential, which was his apartment rate, got in the flow of that company, developed this love of technology. I've always had a love of technology, applied technology to real estate early on in the early 90s, kind of made a name for myself, and then that took me to where I am today, which is real estate technology, the scene between the two, solving problems and then being someone's best friend. Chris: There's value there. Robert: And that's kind of how what. I would advise so, start with the end of mind. Chris: Okay, I love that Great story, so let's turn to a little lighter subjects. What was your first job? Robert: First job was? That's a great question. First job I worked in a warehouse and I was moving things around a warehouse after school and I was 14, 15 years old. Like no technology involved in that there was like a tow motor, a tow motor and a truck and a dock. But you know, and really exposed myself to an interesting lifestyle, you know, the people who work in warehouses are pretty salt of the earth and you know, boy, you sweat it in that job right, and then you know. But probably my most interesting job and the one that I was at the least or the shortest amount of time was. I joined a roofing crew in a summer in college and I was on that job for a total of four hours. Chris: And. Robert: I had blisters and bloody hands in that first morning. It was a commercial three-story roof, pitched roof, asphalt, you know, shingles and those guys. I've never seen someone work as hard as them and I couldn't do it. I just couldn't do it. So I went to work as a teller after that. Chris: Okay. Robert: Two weeks later, a bank teller. Chris: Okay, okay, well, so you mentioned you grew up in Wisconsin. Yeah, Been in Houston a while now, so, being newer to Houston and Texas, what do you prefer Tex-Mex or barbecue? Robert: Oh, barbecue. I love the quality of the food meats you know the taste. I think it's good that there's a competition between barbecue to see who's best. I love like playing that game. Chris: It's a good experience as well, there's so many good options. Last week, in fact, someone was visiting Houston, so we've heard all about Texas barbecue. Where do you recommend we go? And I was stumped. Tell me kind of what you like or what you want, because it depends. That's great. So if you could take a 30-day sabbatical, where would you go and what would you do? Robert: Yeah, so that's easy. I spend the first two weeks at home just being at home. You know being a dad being, you know being a husband. I think that's very, very important, boy, that would be a good vacation. Chris: Yeah. Robert: And then maybe the last two weeks I'd stay here in Texas. I go to Hill Country. Yeah, there's so many great places in Texas. It's like a whole different country really. Chris: Sure. Robert: You could go to Dallas and spend some time downtown Dallas doing some fun stuff. You could stay here in Houston and experience all kinds of interesting stuff. Or you could go to Austin, go to Hill Country. It's just the dynamic is incredible. Chris: Couldn't agree more, so I'd stay here close to home. I travel enough. Okay, fair enough, fair enough. Well, Robert:, thank you again for agreeing to be a guest. I loved hearing your story and what you're doing at World View and the team that you all have there. So thanks again. Robert: Absolutely, it's been a pleasure. Thank you, Chris. Special Guest: Robert Grosz.

Cattlemen's Call Podcast
Hiring And Keeping Great Employees

Cattlemen's Call Podcast

Play Episode Listen Later Sep 19, 2023 37:11


Grimmius Cattle Co., a family-run calf-feeding and seedstock operation in Central California, employs nearly 800 people. Austin Flores, Chief Operating Officer, shares how the company grew from 100 to 800 employees and what they prioritize for training opportunities, benefits, and overall company culture. Tune in to hear the challenges he's faced along the way and how the company acquired skilled, hardworking employees without outsourcing recruitment.

The Road to Autonomy
Episode 157 | Cruise: The Future is Here Now, A Conversation with Gil West

The Road to Autonomy

Play Episode Listen Later Sep 19, 2023 43:29


Gil West, Chief Operating Officer, Cruise joined Grayson Brulte on The Road to Autonomy podcast to discuss how Cruise is scaling operations across the world. The conversation begins with Gil discussing GM's revenue target for Cruise of $1 billion in revenue by 2025.We are on target. – Gil WestCruise is on target to hit their revenue goal because they are scaling. Currently Cruise has operations in 15 cities in 10 states. As Cruise scales, they are creating a flywheel effect that continuously improves their operations. We are creating a flywheel effect as we go to market and scale. – Gil WestThe Cruise experience from city to city is consistent from a rider perspective. Behind this consistency is an operational playbook that is deployed in each new city that Cruise expands service. One of the key elements of this playbook is partnerships. When Cruise enters a new city, the company is focused on leveraging underutilized assets to ensure the most cost efficient operations. In San Francisco, Cruise is installing chargers at Oracle Park (Home of the San Francisco Giants) that the company will use when a baseball game is not taking place. When a game is taking place, fans will be able to use the chargers. When it comes to potential expansion cities, Cruise looks at the ODD (operation design domain) that fits the technologies capabilities, commercial opportunity in the market, market density, the availability of infrastructure and the regulatory environment. Our goal is to bring driverless tech to as many people as possible in many places as we can. – Gil WestAs we have seen in San Francisco and Phoenix, overtime Cruise will expand their service area in new cities to eventually cover the entire city. As Cruise expands the amount of ride supply in a city, they are conscious about passenger pick-up wait times. Our goal here of course is to provide a consistently better experience and more accessibility at an affordable price point, and have people be able access the vehicles in a very timely manner. – Gil WestThe experience that Cruise provides in the future is only going to be enhanced when the service becomes integrated into stadiums, concert venues and airports. No more waiting in line trying to catch an Uber or finding your driver. With autonomy and integrations, these headaches will become a thing of the past. As part of their vision for autonomy, Cruise designed and built the Cruise Origin in partnership with GM. The Origin is currently testing on public roads in San Francisco and Austin as the company prepares to deploy the vehicle for commercial operations pending NHTSA approval. We will be introducing the Origin commercially soon and then in multiple cities. – Gil WestWrapping up the conversation, Gil shares his opinion on the future of Cruise which includes new vehicle form factors.Chapters:0:00 The Road to Autonomy Index0:55 Introduction1:17 Cruise $1 Billion 2025 Revenue Target Reaffirmed 2:45 Scaling Cruise and Maintaining the Experience 9:13 Expansion into New Cities 22:41 Pick-up Times24:37 Future Cruise Experiences 29:54 Cruise Origin 35:53 Operating a Profitable Business 39:22 Future of CruiseRecorded on Tuesday, September 12, 2023--------About The Road to AutonomyThe Road to Autonomy® is a leading source of data, insight and commentary on autonomous vehicles and logistics. The company has three businesses: The Road to Autonomy Indices, with Standard and Poor's Dow Jones Indices as the custom calculation agent; Media, which includes The Road to Autonomy Podcast and The Road to Autonomy's This Week In The Index; and The Road to Autonomy Research and Consulting Services.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Commerce Code
Episode 162: How Do Consumer Offers and Rewards Really Work?

Commerce Code

Play Episode Listen Later Sep 19, 2023 50:13


This week on Commerce Code we speak with James Trocme, Chief Operating Officer at Points4Purpose. Points4Purpose is a pioneer in cause-related marketing, transforming consumer rewards into charitable gifts and giving consumers control over their rewards through CLO technology. James is a deep subject matter expert in the digital commerce space, so today we unpack the history, mechanics, and particulars of coupons, offers, points, and how all that evolved into an ecosystem that can support something as complex and sensitive as what P4P offers today.

UCL Minds
HeLP-Diabetes

UCL Minds

Play Episode Listen Later Sep 18, 2023 20:44


In the ninth episode of this podcast series, Ana Lemmo Charnalia, Senior Business Manager at UCLB, is in conversation with Orla O'Donnell , Divisional Manager at the UCL Div of Biosciences and former Chief Operating Officer of Health Digital CIC, a Community Interest Company incorporated in 2015 to commercialise HeLP-Diabetes. It is also an opportunity to celebrate Professor Elizabeth Murray's life, who led in the development of HeLP-Diabetes. Join them in this discussion about their experiences and learnings from an early-stage social venture to the national roll-out of an online programme for people with type 2 diabetes. Date of episode recording: 2023-09-05 Duration: 00:20:44 Language of episode: English Presenter: Ana Lemmo Charnalia Guests: Orla O'Donnell Producer: Nora Amin

MGMA Podcasts
Member Spotlight: A Road Warrior's Rules to Practice Success

MGMA Podcasts

Play Episode Listen Later Sep 18, 2023 20:58


We welcome Noah England to the MGMA Member Spotlight podcast. Noah is Chief Operating Officer at Piedmont Plastic Surgery and Dermatology. Noah has earned his MBA, his BSRT(T), and his ACMPE. Noah shares his personal healthcare story, his journey as a healthcare leader, and how he is on the road four out of five days a week to meet face-to-face with leaders at Piedmont's various locations. Resources: PIEDMONT PLASTIC SURGERY & DERMATOLOGY: https://www.ppsd.com/ ACMPE: https://mgma.com/american-college-of-medical-practice-executives-acmpe?utm_source=digital&utm_medium=search&utm_campaign=cer-board-jul-2023-becomeboardcertifiedbrand&gad=1&gclid=CjwKCAjwgZCoBhBnEiwAz35RwkiRUhZWRf-dLhOHT9zdOGD06TlBXpFb3kwMc_sIVBKh8H7lP8ufNxoCE_oQAvD_BwE SPONSORS: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/ MGMA Leaders Conference We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events. Additional Leaders Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

Wharton FinTech Podcast
Anthony Noto, CEO of SoFi - Empowering consumer financial independence

Wharton FinTech Podcast

Play Episode Listen Later Sep 18, 2023 52:37


Russell Matambo hosts Anthony Noto, CEO of SoFi, a member-centric one-stop shop for digital financial services in the US. In this episode you will hear about: - SoFi's trajectory since Anthony took over as CEO 5 years ago - the background to the SoFi stadium naming rights deal - what it will take for SoFi to meet its goal of becoming a top 10 financial institution in the US - how Anthony's upbringing and varied professional experiences have influenced his leadership style - and much more! About Anthony: Anthony Noto is the CEO of SoFi and serves on its board of directors. Since joining SoFi in February 2018, Anthony has led the company to double down on its mission to help people reach financial independence and realize their ambitions, by developing and executing a strategy to make SoFi a relationship financial services company that provides solutions for all of the major financial decisions in a member's life and all of the days in between. The company transitioned to a fully mobile-first full suite of products, launching several non-lending products including SoFi Invest, SoFi Checking and Savings, SoFi Credit Card, SoFi Relay, as well as relaunching Home Loans and introducing college loans. The company has increased its member base from 430,000 members in January 2018 to over 5 million members getting their money right and 8+ million products as of April 2023. Additionally, SoFi has built a financial technology platform business (often called the AWS of Fintech) where it serves over 130 million end-accounts via the Galileo payment processing platform and Technisys Core banking products. Under his leadership, SoFi became a public company in June of 2021 at 3x the value from just three years prior. Before joining SoFi, Anthony served as Chief Operating Officer of Twitter since November 2016, and as its Chief Financial Officer when joining the company in July 2014. Prior to Twitter, Anthony worked at Goldman Sachs from 1999-2007 as a Partner in Equity Research and 2010-2014 as Partner and Co-Head of Global TMT Investment Banking. Before returning to Goldman, Anthony was Chief Financial Officer of the National Football League from 2008-2010. A graduate of the U.S. Military Academy, Anthony also holds an MBA from the University of Pennsylvania's Wharton School. ----- As always, for more Fintech insights and opportunities to collaborate, please find us below: WFT LinkedIn: www.linkedin.com/company/wharton-fintech-club/ WFT Twitter: twitter.com/whartonfintech WFT Blog: medium.com/wharton-fintech WFT Home: www.whartonfintech.org Russell's LinkedIn: www.linkedin.com/in/russell-matambo-cfa-a5900039/

Bourbon Lens
244: Michter's Distillery Bourbons with Master Whiskey-Makers

Bourbon Lens

Play Episode Listen Later Sep 18, 2023 61:17


We're exploring the bourbon lineup from our friends at Michter's Distillery.  Andrea Wilson and Dan McKee re-join Bourbon Lens to help us celebrate our 5th Anniversary and Bourbon Heritage Month. Andrea is Michter's Master of Maturation as well as its Chief Operating Officer. As Michter's Master of Maturation, Andrea manages barrel specifications, barrel procurement, heat cycling and temperature monitoring during aging, tracking maturation of barrels, whiskey filtration in preparation for bottling, and innovation to continue to improve the aging process.  She is also a Kentucky Bourbon Hall of Fame member.  Michter's Master Distiller Dan McKee moved to Kentucky to pursue his dream of making whiskey. He began his career in the bourbon industry as a Distillery Operator at Jim Beam Distillery in Clermont, Kentucky.  As Master Distiller, Dan McKee has been instrumental in the multi-phase expansion of distilling at Michter's Distillery, both at its Fort Nelson location and their Shively location as well. Stream this episode on your favorite podcast app and be sure to drop us a review while you're there.  We are thankful for everyone who has supported us over the last 5 years. The biggest shoutout to our growing Patreon Community of supporters! As always, we'd appreciate it if you would take a few minutes time to give us feedback on Bourbon Lens podcast. If you enjoy our content, consider giving us a 5 Star rating on your favorite podcast app, leave us a written review, and tell a fellow bourbon lover about our show. Follow us @BourbonLens on Instagram, Facebook, & Twitter.  And please check out our Patreon to learn how you can support our endeavors, earn Bourbon Lens swag, be part of Bourbon Lens Tasting Club, and more. If you have any comments, questions, or suggestions, please email us at Info@BourbonLens.com. Check out our BourbonLens.com to read our blog posts, whiskey news, podcast archive, and details on our upcoming single barrel picks. Cheers,Scott and JakeBourbon Lens

Becker’s Healthcare Podcast
Dr Matthew E. Harinstein, Senior Vice President, Chief Operating Officer and Associate Chief Medical Officer at UPMC International

Becker’s Healthcare Podcast

Play Episode Listen Later Sep 16, 2023 9:49


Dr Matthew E. Harinstein, Senior Vice President, Chief Operating Officer and Associate Chief Medical Officer at UPMC International joins the podcast to discuss his background, top priorities right now, how his organization will evolve over the next couple years, one change that he or his team has made that yielded great results, and more.

KSL at Night
KSL at Night: 9-15-2023

KSL at Night

Play Episode Listen Later Sep 16, 2023 36:34


Host: Greg Skordas Utah County Elections Office Allegations We begin the show with an exclusive story from KSL Newsradio Reporter Lindsay Aerts looking into allegations inside the Utah County Elections Office. Speaker McCarthy Frustrated With GOP Detractors House Speaker Kevin McCarthy is at odds with some members of his party. Leah Murray, Director of the Walker Institute of Politics & Public Service at Weber State joins the show to discuss the pressure inside Republicans in the House as a new Government shutdown looms closer. United Auto Workers Unprecedented Strike For the first time ever, the United Auto Workers union launched a strike against General Motors, Ford, and Stellantis after negotiators failed overnight. We speak with ABC News Technology Mike Dobuski on the issues over the contract, and how EV manufacturers are playing a role. Olympic Committee Gives Salt Lake Official Go-Ahead  It looks like we are one step closer to hosting the Winter Olympics here in Utah, as the U.S. Olympic and Paralympic Committee officially endorsed Salt Lake City on Thursday as the American bid city. Chief Operating Officer for the Salt Lake Organizing Committee Fraser Bullock discusses what this announcement means for Utah.See omnystudio.com/listener for privacy information.

KSL at Night
Olympic Committee Gives Salt Lake Official Go-Ahead

KSL at Night

Play Episode Listen Later Sep 16, 2023 8:49


Host: Greg Skordas It looks like we are one step closer to hosting the Winter Olympics here in Utah, as the U.S. Olympic and Paralympic Committee officially endorsed Salt Lake City on Thursday as the American bid city. Chief Operating Officer for the Salt Lake Organizing Committee Fraser Bullock discusses what this announcement means for Utah.See omnystudio.com/listener for privacy information.

What Women Must Know
What Women Must Know- The Power of Methylene Blue for Depression, Memory, Neurodegenerative Diseases and More with Dr. Scott Sherr

What Women Must Know

Play Episode Listen Later Sep 15, 2023 59:11


The Power of Methylene Blue for Depression, Memory,  Neurodegenerative Diseases and More with Dr. Scott Sherr   Dr. Scott Sherr is a Board Certified Internal Medicine Physician Certified to Practice Health Optimization Medicine (HOMe) and a specialist in Hyperbaric Oxygen Therapy (HBOT). He is the Chief Operating Officer of Health Optimization Medicine and Practice (HOMe/HOPe)–USA, a nonprofit education company pioneered training doctors and healthcare practitioners how to detect and correct the root causes of health, not disease. He is also the COO of  Troscriptions, a line of buccal troches that are Democratizing Enlightenment by addressing the bottlenecks along the path to optimal health.  Dr. Scott's clinical practice includes Health Optimization Medicine  as it's foundation plus an integrative approach to hyperbaric oxygen therapy , targeted supplementation, personal practices, synergistic technologies) and more.    https://troscriptions.com To contact Dr. Scott Sherr: https://hbot.plus/integrativehbot

CLOC Talk
Mentorship Moment with Steve Harmon

CLOC Talk

Play Episode Listen Later Sep 14, 2023 30:27


In this special episode of CLOC Talk, Jenn is joined by her mentor Steve Harmon, Chief Operating Officer and general counsel at Elevate. Steve was a founding board member of CLOC and Jenn's old boss at Cisco.In this very personal mentorship conversation, Jenn and Steve go deep into what makes a great mentor, and they reminisce how Steve got Jenn to put the guitar down and join the dark side of this legal tech and operations.

Great Minds
EP258: Amy Lanzi, CEO North America, Digitas NA

Great Minds

Play Episode Listen Later Sep 14, 2023 47:21


In her current role as CEO of Digitas North America, Amy will focus on delivering new solutions for Digitas clients, tapping into the agency's Creative, Media, Data and Technology expertise. Her ability to connect products and services; infused with a commerce lens will lead the agency forward in the next generation of growth. Prior to joining Digitas, she was Chief Operating Officer of Publicis Commerce, a full-stack, purpose-built unit comprised of 10,000+ commerce experts worldwide. During her tenure, she played an instrumental role in notable acquisitions such as Profitero and CitrusAd; contributed to some of the holding company's biggest new business wins; was key driver behind some of Publicis Groupe's most important commerce-focused partnerships with platforms such as TikTok and Snap; developed unique Power of One commerce solutions for the holding company's largest clients; and launched a dedicated Commerce Advisory Board, comprised of client members from over 20 brands. Amy is widely respected in the industry and has been recognized across honors such as Adweek 50; She Runs It “Working Mother of the Year”; Path to Purchase Institute's “Executive of the Year” and “Industry Impact” winner; and Campaign US's “Female Frontier” and “Digital 40 Over 40” Awards. She is also a 2023 Creative Commerce Lions juror for the Cannes Lions International Festival of Creativity. Prior to joining Publicis, Amy spent 20+ years at Omnicom's TPN, where she helped grow the company from a team of 30 to 350 and expanded its presence to include offices in Chicago, San Francisco, Bentonville, and London.

Bulletproof Radio
1088. Biohacking Benefits of OMNi-BiOTiC: Supporting Brain Function, Insulin Sensitivity & Detoxification - Hannah Kleinfeld : 1088

Bulletproof Radio

Play Episode Listen Later Sep 14, 2023 50:24


I am a sucker for supplements with extensive and impressive research to prove their biohacking benefits, and OMNi-BiOTiC is one of them. Research studies by OMNi-BiOTiC show a 50% or 70% improvement in things like brain function, insulin sensitivity, and detoxification which is really compelling—and exactly why we have Hannah Kleinfield on the show today.Hannah Kleinfeld is the Chief Operating Officer of Allergosan USA, the U.S. joint-venture partner of Institut Allergosan, a global leader in microbiome science and gut health products. She is dedicated to educating about the importance of gut health as a foundation for wellbeing and passionate about helping others experience healthy and vibrant lives. That passion is clear in today's episode where she shares the research and broad-ranging benefits of the OMNi-BiOTiC line of probiotic supplements. We talk about why it's so important to have a thriving gut, the important link between gut health and brain function, what is most likely to harm our guts, especially in the US, and how to find which probiotic is right for you. If you're into biohacking, whether you're already doing really well and you're looking for what's next, or you've still got that extra 20 pounds that won't budge but you can see you're moving in the right direction, this might be a really big step to help move you toward your goals. If you'd like to try these products for yourself, go to omnibioticlife.com and use code DAVE20 to get 20% off.(02:24) Revitalizing Gut Health with New Technology• Repairing her gut after Lyme disease• The difference between European and US-based supplement brands• Shop OMNi-BiOTiC (use code DAVE20 to get 20% off)• Where to start with probiotics• What is most harmful to the gut(19:25) Probiotic Power: Detoxing, Brain Boosting & Insulin Resistance• How to address a bad bacteria—Clostridium difficile• How a probiotic can change your brain activity• Delivery method of OMNi-BiOTiC• Exploring the benefits of OMNi-BiOTiC Hetox for liver support and insulin resistance• Recommended tests for monitoring what's going on in your body(34:41) All You Need to Know About Probiotics • Why OMNi-BiOTiC doesn't use spores• Pairing OMNi-BiOTiC with other probiotics• What people should know about probiotics• Tips for clearing SIBO• When to take probiotics after being on antibiotics ResourcesDave Asprey's NEW Book ‘Smarter Not Harder' is out now: https://daveasprey.com/books Website: omnibioticlife.com (use code DAVE20 to get 20% off)Instagram: @omnibioticlifeThe Human Upgrade is produced by Crate Media.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Conscious Millionaire Show
2798: Shane Mishler: Tech Supporting People and Partnerships

Conscious Millionaire Show

Play Episode Listen Later Sep 13, 2023 30:24


Shane Mishler: Tech Supporting People and Partnerships Shane Mishler is the Chief Operating Officer for SD Tech. He oversees the daily operations of the company. He partners with the owner to design and implement business strategies, plans, and processes. He is actively involved in all of the company's investments, clients, strategic franchise partners, and expansion activities. During his tenure, the company's revenue has more than tripled, and their active client list includes over 200 companies. Welcome to the Conscious Millionaire Show for entrepreneurs, who want to achieve high sales and positively impact humanity! Join host, JV Crum III, as he goes inside the minds of conscious guests such as Millionaire Entrepreneurs and World-Class Business Experts. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes Download Your Free Money-Making Gift Now... "Born to Make Millions" Hypnotic Audio - Click Here Now! Please help spread the word. Subscribing and leaving a review helps others find our podcast. Thanks so much! Inc Magazine "Top 13 Business Podcasts." Conscious Millionaire Network has over 3,800 episodes that have been heard by over 100 million in 190 countries.

tech partnership chief operating officer business podcasts subscribing jv crum iii mishler inc magazine top conscious millionaire show millionaire entrepreneurs conscious millionaire network world class business experts
Job Launchpad
E22: Developing a Bold Workforce Vision: With Tadar Muhammad, COO of CareerSource Central Florida

Job Launchpad

Play Episode Listen Later Sep 13, 2023 26:42


In this episode, Pam welcomes Tadar Muhammad, not only as a podcast guest but also as the new Chief Operating Officer at CareerSource Central Florida. Tadar shares his journey from growing up on the south side of Chicago to his impactful career in workforce development. The two discuss the transformative power of workforce initiatives, the importance of community partnerships, and the vision of being bold in their approach. From personal anecdotes about music preferences on a deserted island to the broader impact of their work on the Central Florida region, this conversation offers a blend of personal insights and professional aspirations. Join Pam and Tadar as they delve into the challenges and opportunities that lie ahead for CareerSource Central Florida.

Conscious Millionaire  J V Crum III ~ Business Coaching Now 6 Days a Week
2798: Shane Mishler: Tech Supporting People and Partnerships

Conscious Millionaire J V Crum III ~ Business Coaching Now 6 Days a Week

Play Episode Listen Later Sep 13, 2023 30:24


Shane Mishler: Tech Supporting People and Partnerships Shane Mishler is the Chief Operating Officer for SD Tech. He oversees the daily operations of the company. He partners with the owner to design and implement business strategies, plans, and processes. He is actively involved in all of the company's investments, clients, strategic franchise partners, and expansion activities. During his tenure, the company's revenue has more than tripled, and their active client list includes over 200 companies. Welcome to the Conscious Millionaire Show for entrepreneurs, who want to achieve high sales and positively impact humanity! Join host, JV Crum III, as he goes inside the minds of conscious guests such as Millionaire Entrepreneurs and World-Class Business Experts. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes Download Your Free Money-Making Gift Now... "Born to Make Millions" Hypnotic Audio - Click Here Now! Please help spread the word. Subscribing and leaving a review helps others find our podcast. Thanks so much! Inc Magazine "Top 13 Business Podcasts." Conscious Millionaire Network has over 3,800 episodes that have been heard by over 100 million in 190 countries.

tech partnership chief operating officer business podcasts subscribing jv crum iii mishler inc magazine top conscious millionaire show millionaire entrepreneurs conscious millionaire network world class business experts
Ready Yet?! With Erin Marcus
E176 with Victoria Pelletier: The Importance of Being Human in Business

Ready Yet?! With Erin Marcus

Play Episode Listen Later Sep 13, 2023 27:51


When Victoria Pelletier was a young executive, newly appointed to the role of Chief Operating Officer at just 24 years old, she ended up with the nickname Iron Maiden because of her intense focus on work. Today, Victoria is a keynote speaker who talks about human-centered leadership and showing up as a whole person every single day. Join us on this episode as we discuss how to balance having a multitude of interests, the importance of learning from failure, and the power and strength that comes from being vulnerable and authentic and showing our true selves in all areas of our life. Guest Resourceshttps://victoria-pelletier.comhttps://www.linkedin.com/in/victoriapelletierhttps://www.youtube.com/channel/UCpps5pAsPd83Bbn0YnofHRQhttps://www.instagram.com/victoria_pelletier_unstoppablehttps://www.facebook.com/Victoria.Pelletier.Speakerhttps://twitter.com/PelletierV29BE IN CHARGE >> TAKE ACTION >> GET RESULTSConquer Your BusinessJoin us on FacebookLinkedInInstagram

Remarkable Retail
Remarkably Local: Our Interview with Canadian Tire CEO Greg Hicks

Remarkable Retail

Play Episode Listen Later Sep 12, 2023 45:52


Joining us for a wide-ranging interview on how a more than 100 year old retailer stays relevant is Greg Hicks, CEO of Canadian Tire. We start with some history, tracing the evolution of one of North America's most successful retailers from its modest beginnings as a tire shop to today's diverse portfolio of store formats, powerful private brands, and financial services, comprising over 1,700 locations. While Canadian Tire is rather unique in its iconic position in Canadian culture and dealer-based business model, their embrace of "connected retail" and how they stay customer-centric through an intense local focus contains incredibly valuable lessons for all retailers regardless of product focus or wherever they might be located. Greg, who was named the "Canadian Retailer of the Year" by the Retail Council of Canada earlier this year, also shares some of his key leadership principles, including how to balance pursuing short and long-term priorities. But first, as usual, we kick-off with a fast-paced review of the week in retail news, including mostly depressing earnings reports from a diverse set of retailers including Dollars General, American Eagle, Saks, and the brand formerly known as Restoration Hardware. In stark contrast to last week's episode, Tractor Supply escalates its commitment to a winning course of action by picking up the pace of its store openings. We close wth more disruption in the disruptor space as Draper James, the Reese Witherspoon founded clothing brand, gets acquired. Our interview with TSC's Hal Lawton. About GregGreg Hicks was appointed President and CEO of Canadian Tire Corporation (CTC) in March 2020. With a strategic mindset, tremendous commercial acumen, and the ability to build high-performing teams who deliver exceptional results, Greg has proven himself to be a world-class and purpose-driven leader. Building on the iconic Company's more than one hundred years of success, Greg has aligned the enterprise to a clear Brand Purpose that We Are Here to Make Life in Canada Better and is driving sustainable, long-term growth that delivers value for all CTC's stakeholders. Prior to this appointment, Greg was President, Canadian Tire Retail (CTR), CTC's largest banner, with more than 500 stores across Canada. In addition to overseeing all aspects of CTR's business, Greg was accountable for its global operations, eCommerce initiatives and its valued relationship with Canadian Tire's Associate Dealers. Greg is relentlessly focused on bringing customers the products they want and need to make life in Canada better. He built a world-class Owned Brands portfolio delivering over $4B in sales in 2019, and led the acquisition of Party City's Canadian business, adding a new trip-driving category and attracting a new customer segment to CTR. Previously, Greg served as Group Senior Vice-President, Consumer Products & Retail Experience, CTR, where he oversaw its General Merchandise and Automotive businesses and was also responsible for managing Store Experience, Store Operations, Product Sourcing and Quality, including the management of CTC's Pacific Rim offices in Asia. Greg was instrumental in transforming Canadian Tire's assortments for Life in Canada, including a renewed focus on Owned Brands, style and design, and new levels of product quality. He has been integral to the Company's focus on disciplined performance management. With more than 20 years of retail experience in senior leadership positions, strong management and merchandising experience, Greg has a proven ability to lead teams to success. Before joining Canadian Tire, Greg was the Chief Operating Officer at TSC Stores where he supervised all of TSC's business operations. Greg has also advised and worked with large multi-national retailers on the development of Canadian strategies. Greg holds a Bachelor of Arts from the University of Western Ontario and an Honours Business Administration degree from the Richard Ivey Business School. He is a member of CTC's and the Business Council of Canada's Boards of Directors and was previously a Trustee for CT REIT and the former Chair of the Retail Council of Canada. Greg was named Distinguished Canadian Retailer of the Year by the Retail Council of Canada in 2023 and is a past recipient of Canada's Top 40 under 40 Award.About UsSteve Dennis is a strategic advisor, keynote speaker, and bestselling author of focused on growth, innovation, and the impact of digital disruption. He is widely considered one of the foremost and influential voices in the retail industry. You can learn more about Steve on his  website.  His #1 bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

Unapologetically Black Unicorns
“Recovery is Possible” with Philip Rutherford

Unapologetically Black Unicorns

Play Episode Listen Later Sep 12, 2023 36:35


Philip Rutherford (he/him) is the Chief Operating Officer at Faces and Voices of Recovery and an Unapologetically Black Unicorn. Phil shares what his organization is doing for Recovery Month and his story of navigating his pathway to recovery. They talk about how the “War on Drugs” was racially motivated, the experience of Black folks in the recovery community through a new initiative Black Faces and Black Voices and why it is hard for the Black communities to publicly grieve. If you or someone you know is in a mental or substance use disorder crisis, call the National Suicide Prevention Lifeline: 1-800-273-8255. To contact Faces & Voices of Recovery go to: https://facesandvoicesofrecovery.org/about/who-we-are/staff/

Eversheds Sutherland – Legal Insights (audio)
Alumni Network: Finding My Path with Nick On

Eversheds Sutherland – Legal Insights (audio)

Play Episode Listen Later Sep 12, 2023 20:10


In our debut episode, we hear from alumnus Nick On, Chief Operating Officer and Chief Legal Officer at Pure Data Centres Group. Nick joined us as a banking partner in 1999 and, a decade later, was appointed the first Group General Counsel at property company Grainger plc. He joined Pure in 2017, leading on strategic transactions and investor relations while overseeing all aspects of legal and compliance. Nick is also a published poet, having gained a distinction in the MA Writing Poetry program at Newcastle University. 

DeCent People
Scott Lawin

DeCent People

Play Episode Listen Later Sep 12, 2023 61:51


Scott M. Lawin is CEO/COO of Candy Digital, Inc., a next-generation sports and culture digital asset platform, providing authentic objects and experiences that deepen fan engagement and connect people to their passions.Before launching Candy, Mr. Lawin founded Parametric, LP, a private investment and advisory firm focused on early-stage opportunities in blockchain, fintech, art, and real estate. From 2010-2017, Mr. Lawin was the Chief Operating Officer of Moore Capital Management, a $15bn global alternative investment management company. Prior to joining Moore, Mr. Lawin served as Chief Operating Officer of the Liquid Markets business at Fortress Investment Group following a 12-year career at Goldman, Sachs & Co.Mr. Lawin serves on the Boards of Art Money and Srinidhi Investment Group and is an Advisor to the MIT MET Fund, Stonyrock Partners, Dore Partnership, 24/7Office, and Streetlinx. He is the Founder of Museum of the Street, Vice-Chairman and Director of Hudson River Park Friends, and an Advisory Board member of JUST Capital and The Kitchen.Mr. Lawin earned his BS in Architecture from the Massachusetts Institute of Technology in 1993 and is a Founding member of the Dean's Advisory Committee for the MIT School of Architecture and Planning. He and his family reside in Tribeca in New York City.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

THE TACTICS MEETING
All Hands on Deck: Unified Command in Shipboard Firefighting

THE TACTICS MEETING

Play Episode Listen Later Sep 12, 2023


Join our panel of experts as we delve into the intricate realm of marine firefighting, emphasizing the crucial role of a unified command. This episode sheds light on the unique challenges of combating fires on ships, highlighting the differences from structural firefighting. We'll discuss the significance of collaboration, efficient communication, and strategic leadership in managing marine emergencies. Tune in as we traverse the hurdles and successes of unifying commands, aiming for safer and more effective responses to marine fire incidents. Dan Smiley, General Manager, Washington State Maritime Cooperative Todd Duke, General Manager Compliance Services, Resolve Marine Kevin Perry, Vice President, Gallagher Marine Systems Jim Elliott, Chief Operating Officer, Teichman Group Don Doyle, Training Coordinator, MFSA/FPAAC

Between Two COO's with Michael Koenig
ZenBusiness COO, Shanaz Hemmati, on building a $1.7B company that thrives in both up and down times, being a technical COO, growing HomeAway through M&A to IPO to more M&A with Expedia, and automating G&A with AI,

Between Two COO's with Michael Koenig

Play Episode Listen Later Sep 11, 2023 43:10


Join us as we chat with Shanaz Hemmati, the COO of ZenBusiness, who gives us a fascinating insight into the workings of a public benefit corporation that generates more than $100M in ARR. Listen to her as she speaks about the various initiatives and programs that ZenBusiness undertakes to give back to the community and society. From a grant program to support their customers to her role evolution from CIO to COO, Shanaz's experiences shed light on the strategies they use to navigate their responsibilities within a small team. In this chat, we also explore the potential of generative AI to increase speed, accuracy, scalability, complexity, and accessibility of structured language, and how ZenBusiness leverages this to expand capacity. From discussing the importance of data protection to understanding the potential threats to businesses, Shanaz provides a comprehensive overview of the operations side of the company, including their customer support in the contact center. Shanaz also talks about the company's organizational structure, with CTO, HR, customer success, legal, program management, procurement, and corporate citizenship all reporting to her. Learn about the process of hiring great people, and how her passion and love for what she does is the key to success. She also shares her experiences with M&A, and how she and her team at HomeAway used the strategy of acquiring existing vacation rental services to make the company global. From tracking the macroeconomic environment to discussing the advantages of remote working, Shanaz provides a wealth of information for anyone interested in understanding the workings of a successful business.

Subscriptions: Scaled - A podcast about subscription businesses
Leading Toy Sustainability with Catherine Bhattachar at Tiny Earth Toys

Subscriptions: Scaled - A podcast about subscription businesses

Play Episode Listen Later Sep 11, 2023 26:01


On this episode, Catherine Bhattachar, Chief Operating Officer at Tiny Earth Toys, provides insights into the innovative and environmentally-conscious business model that sets their brand apart in the toy industry. Utilizing a subscription service, Tiny Earth Toys is at the forefront of sustainability by counteracting toy waste and offering families a more eco-friendly approach to children's play. Key Takeaways:[17:15] Tiny Earth Toys' unique subscription model combats toy waste.[20:22] The company values adaptability and a go-getter attitude, and encourages everyone, regardless of position, to voice innovative ideas.[21:08] Embracing a hybrid work model post-Covid to facilitate collaboration.[22:08] Core values of Tiny Earth Toys include proactive transparency and fostering an environment where everyone's voice is valued.[23:49] Future aspirations include improving the customer experience and potentially extending service offerings. Resources Mentioned: Catherine Bhattachar -https://www.linkedin.com/in/catherine-krege-bhattachar/Tiny Earth Toys | LinkedIn -https://www.linkedin.com/company/tiny-earth-toys/Tiny Earth Toys | Website -http://www.tinyearthtoys.com/Tiny Earth Toys on Social Channels:Facebook -https://www.facebook.com/tinyearthtoys/Instagram -https://www.instagram.com/tinyearthtoys/TikTok -https://www.tiktok.com/@tiny.earth.toys Ready to get started with Rebar?Head to rebartechnology.com or email info@rebartechnology.com to schedule a call today.  #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

FranchisOR Bust - Franchise Marketing
Resourceful Thinking Through Franchising with Lisa Merry of Junk King

FranchisOR Bust - Franchise Marketing

Play Episode Listen Later Sep 11, 2023 26:24


Welcome to another week of FranchisOR Bust, this week our host, Trevor Emerson, engages in a captivating conversation with Lisa Merry, the inspirational President of Junk King.   Lisa's journey is adorned with remarkable achievements and a wealth of knowledge gained from over 14 years of experience at Huntington Learning Centers, where she held pivotal roles such as VP of Operations and Chief Operating Officer. Her past roles have equipped her with insights into fostering growth, nurturing dynamic teams, and embracing innovation in her current leadership role at Junk King.   In this episode, Trevor and Lisa delve into the challenges and triumphs of managing a franchise's day-to-day functionality. From refining business strategies that enhance company culture to optimizing operational workflows, you'll gain a holistic understanding of the behind-the-scenes efforts that contribute to Junk King's success.   You can find more information about Lisa and her company here: https://franchising.junk-king.com/junkking-team/lisa-merry/ This episode is brought to you by Stackadapt. FranchisOR Bust is proud to have StackAdapt lend their support as a sponsor. StackAdapt is the leading programmatic advertising platform and is the #1 choice for agencies seeking to enhance customer engagement and acquisition. With a mission to amplify agency endeavors in customer satisfaction and recruitment, StackAdapt's partnership with the FranchisOR Bust podcast illustrates their commitment to fostering business growth and insights.   FranchisOR Bust is also a proud partner with LSM, a leading full-service digital advertising agency. At LSM, we understand the needs of business owners, and facilitating those needs is our top priority. LSM is a true partner, and we consider ourselves to be an extension of your team.   With LSM by your side, you can trust that our dedicated team of specialists will be bold in the strategies we employ, always consider industry best practices, and take pride in the results we produce. Why? Because your goals are our goals, and your success is our success.   To learn how we can help, go to lsm.works today.  

The Geoholics
Episode 187 - Dennis Rose, PLS

The Geoholics

Play Episode Listen Later Sep 11, 2023 76:23


One of the BEST path to becoming a land surveyor stories EVER!!! The guys were joined in-studio this week by Dennis Rose, PLS and it was one for the ages as they say. Dennis is the Chief Operating Officer at GIS Surveyors, Inc. (GSi) which is a veteran owned geospatial firm with land survey, lidar, GIS & utility locating. Just some of the topics discussed include punk rock, a life altering road trip, utility surveying, life at GSI, outsourcing, insourcing, team development, LaHaina, GIS integration, and questioning the answers!!! Groucho Marx was quoted. Music by The Misfits!!!

Art of Procurement
625: A Deliberate Path to Success through Comprehensive Talent Procurement w/ Brian Salkowski and Marie France

Art of Procurement

Play Episode Listen Later Sep 11, 2023 59:52


“If this is something that you want to tackle, it is not a lone wolf-type project. You're going to need the support of the business. Having the right partner or the right shepherd in the organization can make a really meaningful difference.”  --Brian Salkowski, Chief Operating Officer at Guidant Global Decisions about how a company manages their external talent management program should not be taken lightly. There are many factors contributing to complexity, including varied expectations, a high bar for efficiency and effectiveness requirements, and the fact that no two people on the planet offer quite the same combination of capabilities. In this episode, Philip Ideson and Kelly Barner interview Brian Salkowski, Chief Operating Officer at Guidant Global, and Marie France, Contingent Workforce Management and Procurement Operations Expert at Guidant Global. They discuss opportunities to elevate services procurement without disrupting the internal team or the stakeholders that rely upon that source of talent: The impact this category of spend has on a company's ability to operate, and the contributions it can make to procurement's value proposition How to optimize spending decisions at the intersection of multiple options and talent fulfillment models The importance of gathering market intelligence and benchmarking data, making the most of quantitative and qualitative supporting facts to bolster the business case Links: Brian Salkowski on LinkedIn Marie France on LinkedIn Watch Again: A Deliberate Path to Success through Comprehensive Talent Procurement

PBE Podcast
image 23: Gary Hargraves

PBE Podcast

Play Episode Listen Later Sep 11, 2023


The President and Chief Operating Officer of Microseismic Inc. sits down with us to share his vision and his plans to help develop the company into future applications. With a background in computer tech, we're going to see Mr. Hargraves apply the latest innovations in machine learning and AI to the microseismic world.

Market Matters from New York Life Investments
Financial Futures Special Series: considering outcomes-based investing with Jose Barros (September 11, 2023)

Market Matters from New York Life Investments

Play Episode Listen Later Sep 11, 2023 17:58


In their Financial Futures special series, Lauren Goodwin and Julia Hermann host leaders from across New York Life to discuss approaches that help listeners prepare and pursue their financial futures their financial futures. This week, Lauren and Julia host Jose Barros, Chief Operating Officer of U.S. Distribution at New York Life Investments, to discuss how outcomes-based investing can refresh and investors' approach to setting goals.