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On today's episode, Dr. Mark Costes is joined by Ashley Keith, Chief Operating Officer of Keith and Associates Dentistry in Mission, Kansas. With a powerhouse practice of over 50 team members and 23 operatories, Ashley shares her journey from healthcare tech and HR at Cerner to leading operations, marketing, and training at one of the most systemized, patient-centric dental offices in the country. The conversation dives into how she and her husband, Dr. Bill Keith, scaled rapidly while maintaining culture, consistency, and care quality. Ashley breaks down her approach to hiring for personality over resume, creating digital training resources, and holding weekly calibration meetings to align clinical and operational teams. She also talks about her new role as a DSI Black Belt coach, what she's seeing in coaching calls, and why delegation without leadership is a recipe for disaster. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast
In this episode of Great Women in Compliance, Dr. Hemma R. Lomax speaks with Sam Flynn, co-founder of Josef, about the transformation of legal and compliance functions through technology. They discuss the importance of human-centered design, the role of AI in legal architecture, and the need for trust in AI tools. Sam shares his journey from creating Myki Fines to building self-service legal solutions that bridge the access-to-justice gap. The conversation emphasizes the importance of user experience, governance practices, and the need to rethink traditional professional roles in the legal field. Takeaways: Legal and compliance functions must evolve to be more human-centered. AI can significantly enhance legal decision-making processes. Trust in technology is crucial for successful implementation. User experience should be prioritized in legal tech solutions. Automation can free up valuable time for legal professionals. Access to justice is a critical issue that can be addressed with technology. Rethinking traditional roles in law can lead to better outcomes. Data-driven insights can improve compliance practices. Collaboration between experts and end-users is essential for success. Legal technology should focus on delivering real value to users. Sound Bites: "AI should unleash human potential." "Trust is the key to unlocking value." "We need to build trust in our technology." Chapters: 00:00 Introduction to Legal Transformation 02:32 The Journey of Sam Flynn and Mickey Finds 05:30 Rethinking Legal Systems and Design 08:10 Substance Over Form in Legal Processes 10:56 The Role of AI in Legal Architecture 13:39 Building a Legal Front Door 16:24 User Experience in Compliance 18:54 Engagement and Data Utilization 21:56 The Future of Legal Workflows 24:29 Deciding Between Automation and Human Input 26:56 Navigating High-Risk Inquiries 27:50 Strategic Automation for Stakeholder Engagement 28:58 The Importance of Human Expertise in AI 30:57 Transforming Fear into Opportunity with AI 32:59 Building Trustworthy AI in Legal Settings 36:56 Governance Practices for AI Deployment 43:51 Access to Justice: Bridging Gaps with Technology Guest Biography: Sam Flynn is the Co-Founder and Chief Operating Officer of Josef, a legal automation platform that empowers legal and compliance teams to create reliable, self-serve tools — no coding required. In his role, Sam leads Josef's business operations, governance, marketing, and customer success functions, scaling both product impact and organizational trust. An ex-BigLaw litigator and experienced legal technologist, Sam has long been passionate about using technology to bridge the access-to-justice gap and elevate the delivery of legal services. In 2016, he built Myki Fines, a public-facing legal tech solution that attracted more than 60,000 users in its first month and helped catalyze reforms to unfair laws. At Josef, Sam combines legal expertise with product and operational leadership to help teams rethink how legal and compliance work gets done — shifting from inbox-driven bottlenecks to strategic architectures that deliver decision-useful guidance at scale. He is a frequent speaker on generative AI in legal, a board member of the Center for Legal Innovation, and an advocate for human-centered legal design.
In this episode, Anna Tempesta Noonan, BSN, MS, RN, President and Chief Operating Officer of Central Vermont Medical Center at the University of Vermont Health Network, shares insights on the realities of rural healthcare delivery, workforce pipelines, and hospital sustainability. She discusses caring for an aging population, regionalizing services, and how new federal investment and collaboration can help transform rural health for the future.
Matt Holland is Chief Operating Officer at Healio, a company that has been producing high-quality, vetted information for healthcare professionals for over 100 years. The company has focused on personalization of data as it has evolved from print to digital to AI-driven access to on-demand information. Healio AI is also transforming continuing medical education from a static activity to a dynamic, personalized experience based on real-time information gaps. Matt explains, "We're a little bit unique in this space. We're family-owned and privately held, and have been for over a hundred years. So there are a lot of companies in this market right now that are not. So for decades, the focus has really been on developing and delivering quality information to healthcare professionals through all sorts of different channels. Obviously, prior to the internet, it started with good publications and journals. We also have a series of live meetings and conferences, but the primary focus really is the Healio AI, which we launched and evolved, and have been evolving, I should say, for the past 13 years or so." "We just announced the Physician Advisory Board the other day. We just announced that physicians can get credit for CME and CV credits for their searches. And the reason why I mention that is physicians are no longer looking to necessarily read a full article or go into a deep dive on a particular topic. They're looking for an answer to a question they may have either prior to the point of care, during the point of care, or after. And we all know that their time is precious, and obviously, the issue of burnout is pretty pervasive. So, our goal is really to help make their lives simpler and improve the quality of their practice and the delivery of the care that they provide." "We are a publishing news organization, and every day we develop 50-60 pieces of content from the FDA or from conferences or new studies that were released, and that's going into our model every 24 hours. So, there's sort of a deep dive substantive piece with the peer-reviewed and the journal content. There's a recency component to it with our news that goes into it, which makes the Healio AI a little bit different and we think unique, and I think balances and then hopefully more accurately and quickly addresses the questions that healthcare professionals have." #Healio #HealioAI #DigitalHealth #HealthcareAI #GenAI #MedicalTechnology #HealthcareProfessionals #CME #PointOfCare #MedicalInformation #HealthTech #PhysicianBurnout #ContinuingEducation #HealthcareInnovation #MedicalJournalism #AIinHealthcare Healio.com Download the transcript here
Matt Holland is Chief Operating Officer at Healio, a company that has been producing high-quality, vetted information for healthcare professionals for over 100 years. The company has focused on personalization of data as it has evolved from print to digital to AI-driven access to on-demand information. Healio AI is also transforming continuing medical education from a static activity to a dynamic, personalized experience based on real-time information gaps. Matt explains, "We're a little bit unique in this space. We're family-owned and privately held, and have been for over a hundred years. So there are a lot of companies in this market right now that are not. So for decades, the focus has really been on developing and delivering quality information to healthcare professionals through all sorts of different channels. Obviously, prior to the internet, it started with good publications and journals. We also have a series of live meetings and conferences, but the primary focus really is the Healio AI, which we launched and evolved, and have been evolving, I should say, for the past 13 years or so." "We just announced the Physician Advisory Board the other day. We just announced that physicians can get credit for CME and CV credits for their searches. And the reason why I mention that is physicians are no longer looking to necessarily read a full article or go into a deep dive on a particular topic. They're looking for an answer to a question they may have either prior to the point of care, during the point of care, or after. And we all know that their time is precious, and obviously, the issue of burnout is pretty pervasive. So, our goal is really to help make their lives simpler and improve the quality of their practice and the delivery of the care that they provide." "We are a publishing news organization, and every day we develop 50-60 pieces of content from the FDA or from conferences or new studies that were released, and that's going into our model every 24 hours. So, there's sort of a deep dive substantive piece with the peer-reviewed and the journal content. There's a recency component to it with our news that goes into it, which makes the Healio AI a little bit different and we think unique, and I think balances and then hopefully more accurately and quickly addresses the questions that healthcare professionals have." #Healio #HealioAI #DigitalHealth #HealthcareAI #GenAI #MedicalTechnology #HealthcareProfessionals #CME #PointOfCare #MedicalInformation #HealthTech #PhysicianBurnout #ContinuingEducation #HealthcareInnovation #MedicalJournalism #AIinHealthcare Healio.com Listen to the podcast here
Stefan Holzberger, EVP and COO, AM Best, advises emerging leaders to determine use cases for AI and where they can leverage technology to make their work more efficient and to price risk and handle claims more effectively. Holzberger spoke with AM Best TV at the 2026 Emerging Leaders Conference in Nashville, Tenn.
In this episode of the Sports+Outdoor Mentors Podcast, host Dan Trapp is joined by Johannes Jurecka, CEO of All4Golf, Europe's leading e-commerce golf retailer. Johannes shares his experience navigating leadership, strategy, and organisational transformation in the sports and outdoor retail space. We explore what it really takes to drive meaningful change inside organisations, from engaging teams to setting clear direction and staying relentlessly consistent. Drawing on his leadership journey, including his previous role as Chief Operating Officer at Globetrotter and his retail operations leadership at Foot Locker Europe, Johannes breaks down the real challenges and opportunities leaders face today. We discuss: - How to build buy-in and align teams during transformation - The importance of clarity and communication over buzzword strategy - Practical approaches to culture change and consistent execution - Insights from retail and outdoor leadership experience - Knowing when to pivot or persevere in leadership Whether you're leading change or preparing to do so, this conversation offers actionable insights to drive alignment, shape culture, and create real momentum in your organisation.
Labour TD for Dublin Fingal East is Duncan Smith and Brendan Walsh is Chief Operating Officer with the Road Safety Authority.
In this episode, Tina Garrison, Chief Operating Officer of SSM Health's St. Louis and Southern Illinois region, discusses how the Project Core initiative is advancing patient centered, value based care while delivering major operational and financial gains. She also shares priorities for 2026, key industry headwinds, and how mission driven partnerships and centers of excellence support sustainable growth.
Send a textIn this episode of the Digital and Dirt podcast, Ian sits down with Brittany Sadlouskos, Chief Operating Officer at DAA Media + Marketing, to discuss how honesty, partnership, and cultural relevance fuel long-term agency and brand success.Podcast Breakdown00:00 – 06:06 From Kitchen Dreams to the Agency World06:07 – 11:48 Growing Up With DAA11:49 – 17:58 Trust Is the Strategy17:59 – 24:04 Adapting Without Losing Yourself24:05 – 35:49 Scaling the Agency–Client Relationship35:50 – 49:00 QSRs, Culture, and Experiential Impact49:01 – 56:51 OOH, the Funnel, and Women Leading Forward
Native Roots Radio Presents: I'm Awake - AM950 The Progressive Voice of Minnesota
Caprice Garcia, Chief Operating Officer of Thundermaker Wellness Cente joins Arrow Funmaker and Hunter Thundercloud to share her story as well as her role and vision for the Thundermaker Wellness Center.
This week, Shawn Wilkie and Dr. Ivan Zak welcome David Nietzke, the Chief Operating Officer at Snout, to discuss a transformative approach to veterinary wellness plans. As veterinary costs rise and visit frequencies decline, many clinics struggle with "legacy" wellness models that create administrative nightmares and delayed cash flow. David shares how Snout has redesigned the experience by financing transactions upfront, ensuring clinics get paid immediately while pet owners enjoy predictable, interest-free monthly payments. You will learn how removing the financial barrier of the exam fee can skyrocket client compliance and visit frequency. From mapping messy PIMS codes to securing a $110M capital injection to fund clinic payouts, David explains how Snout aligns the incentives of the pet owner, the provider, and the patient. This episode offers a roadmap for any practice looking to transition from reactive care to a thriving, proactive preventive model without the traditional risks of "do-it-yourself" plans. Learn more about the Snout. David recommends TEDx Talks: "What Being a Veterinarian Really Takes" by Melanie Bowden, DVM
Ireland have a 25% chance of drawing Israel in today's UEFA Nations League draw and the FAI have reiterated their plans to fulfil the two fixtures. Shane Coleman was joined by Daniel Lambert, Chief Operating Officer of Bohemian's Football Club to discuss whether the men's national team should participate in the fixture if we draw Israel.
Greetings, and welcome back to the podcast.This episode we are joined by Mr. Toby Rice - CEO of EQT - a NYSE listed energy company with a market cap of ~$35 billion. Toby Rice was named President and Chief Executive Officer in July 2019, when he was also elected to EQT's Board of Directors. Since May 2018, Toby has served as a Partner at Rice Investment Group, a multi-strategy fund investing in all verticals of the oil and gas sector.From October 2013 until its acquisition by EQT in November 2017, Toby was President, Chief Operating Officer and a member of the Board of Directors of Rice Energy. Previously, he served in a number of positions with Rice Energy, its affiliates and predecessor entities beginning in February 2007, including President and Chief Executive Officer of a predecessor entity from February 2008 through September 2013. Among other things we learned about How EQT Grew To 1 Million BOE/D. Enjoy.Thank you to our sponsors.Without their support this episode would not be possible:Connate Water SolutionsATB Capital MarketsAmbyintJSGBidell Gas CompressionAstro Oilfield Rentals Support the show
In this episode, Tina Garrison, Chief Operating Officer of SSM Health's St. Louis and Southern Illinois region, discusses how the Project Core initiative is advancing patient centered, value based care while delivering major operational and financial gains. She also shares priorities for 2026, key industry headwinds, and how mission driven partnerships and centers of excellence support sustainable growth.
In this episode, Lila Benayoun, Chief Operating Officer at MetroPlusHealth, shares how the organization is translating member affordability data into simpler plan design, predictable costs, and high-touch community support across New York City. She discusses addressing disparities through multilingual outreach, culturally competent services, and operational strategies that help members better understand and use their coverage.
What if the path to healing childhood trauma starts with a truth most people overlook? Join us as Rachel Davidson reveals how Kids Alive International is transforming the lives of sexually abused children across seven countries—and what every parent needs to know about prevention right now. In this powerful episode of Refining Rhetoric, host Robert Bortins sits down with Rachel Davidson, Chief Operating Officer of Kids Alive International, to discuss one of society's most challenging issues: childhood sexual abuse and trauma recovery. In this episode, you'll discover: The shocking statistics on child sexual abuse—and why it's closer to home than you think Kids Alive's four-pillar approach: Prevention, Family Strengthening, Restorative Care, and Advocacy Critical warning signs every parent should know to protect their children Why most abuse happens with trusted family friends—not strangers How faith-based trauma healing is transforming lives in Peru, Guatemala, Haiti, Dominican Republic, Kenya, Zambia, and Lebanon Practical prevention strategies you can implement with your family today Inspiring stories of forgiveness and restoration that will move you to tears Whether you're a parent, educator, church leader, or concerned citizen, this episode provides essential insights into protecting children and supporting survivors of abuse. Resources: https://www.kidsalive.org/ This episode of Refining Rhetoric is sponsored by Worldview Academy: Students call Worldview Academy the best week of their lives. Through week-long summer leadership camps for teens, Worldview Academy trains Christians to think and live in accord with a biblical worldview so they can better serve Christ and engage the culture around them. Worldview Academy reinforces what students are learning at home and at church and trains this generation to apply that knowledge to the challenging cultural issues they're facing. To find a camp near you or learn more about Worldview's weekend conferences and other resources for families, visit www.worldview.org
This introductory episode of My Whole Story: More Than a Label explores why this series is needed right now. Joined by Kelli Eller, Vice President of Human Services, and Andy Dwonch, Chief Operating Officer, the conversation examines how people experiencing homelessness, poverty, immigration challenges, and other life barriers are often reduced to simplistic labels—and what gets lost when we stop listening to the full human story. This episode sets the foundation for a powerful series centered on dignity, empathy, and lived experience, inviting listeners to slow down, challenge assumptions, and see the person behind the label.
This episode marks a first: Distilling The West's debut interview with a Hawaiian distillery - and we're diving into rum. In this episode, Dan and Dave sit down with Robert Ramer, the Chief Operating Officer of Kōloa Rum in Kauai, Hawaii. The conversation explores what makes Kōloa Rum unique—from the ingredients and production process to the environmental factors that shape rum made on the island. Robert also shares his personal background and journey into the spirits industry, offering insight into the leadership and vision behind one of Hawaii's most recognizable rum brands. This episode of Distilling The West is proudly sponsored by Charbay Distillery.
In this episode of The CX Tipping Point Podcast, Martha Dorris sat down with Dr. Paul Lawrence, Deputy Secretary of the Department of Veterans Affairs. Dr. Lawrence previously served as the Under Secretary for Benefits during his first term at VA and was named the 2019 Service to the Citizen Government Executive of the Year.As Deputy Secretary and Chief Operating Officer, Dr. Lawrence oversees VA operations and supports the Secretary in delivering on the Department's priorities. Throughout the conversation, he reiterated his commitment to veterans and to ensuring they have a positive experience when accessing VA health care and benefits.Dr. Lawrence highlighted several key achievements, including progress in housing homeless veterans, expanding access through the opening of new clinics, and improving the speed and accuracy of benefits processing — all while working with fewer resources. He emphasized the importance of engaging directly with veterans, listening to their feedback, and using metrics to identify the areas that matter most.Additional topics discussed included:VA's ongoing rollout of the Electronic Health Record, a major transformation effort aimed at improving both the health care experience and operational efficiency, for which Dr. Lawrence serves as executive champion.Enhancements to the overall veteran experience beyond medical care, including small but meaningful changes that demonstrate respect and compassion.The value of hearing veterans' concerns firsthand through in-person visits, and how even minor adjustments can make a significant difference.The importance of aligning technology investments with clear outcomes and managing change carefully to ensure successful adoption.VA's responsibility to serve veterans across generations, from their late teens to over 100 years old, requiring excellence across all service delivery channels.The conversation concluded with a focus on VA's plans to continue improving benefits processing, simplifying forms, streamlining processes, and enhancing the end-to-end health care experience. Dr. Lawrence noted that veteran trust in VA has increased significantly over the past nine years, underscoring the impact of these efforts.Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter 2024 Service to the Citizen Awards Nomination Form
In this episode of Beauty Bytes, I sit down with Courtney Van Bussum, the Chief Operating Officer of Longevity Launch Labs, an innovation incubator dedicated to translating cutting-edge cellular science into real-world medical solutions. We go way beyond the basics to explore the mitochondria—the ancient, alien-like "batteries" living inside our cells that power everything from our heartbeat to our collagen production .Courtney explains why mitochondrial dysfunction is actually the root cause of aging symptoms we hate, like brain fog, skin dullness, and even gray hair (did you know gray hair is just your follicle running out of energy to produce pigment?) . We discuss the concept of hormesis—using good stress like exercise and intermittent fasting to make your cells stronger—and why you might need to "starve" your cells at night to help them repair.We also get into the nitty-gritty of supplementation. We break down why 1-MNA might be safer than aggressive NAD+ IV drips, why creatine isn't just for bodybuilders (it's a brain and beauty super-fuel!), and the emerging world of mitochondrial peptides like SS-31.
Dr. Mark A. Brown is a distinguished leader whose journey spans military service, government stewardship, and higher‑education transformation. A Tuskegee University alumnus who rose from humble beginnings, he served 32 years in the United States Air Force, retiring as a Major General and shaping the future of airmen through education, training, and talent development. After military service, he was appointed Chief Operating Officer for Federal Student Aid at the U.S. Department of Education, overseeing more than $1.7 trillion in federal student loans and grants. Today, as President of Tuskegee University, Dr. Brown brings together his lived experience, deep belief in access and equity, and commitment to innovation—leading one of America's most historic institutions with purpose, humility, and a relentless focus on unlocking human potential.
In this episode, Lila Benayoun, Chief Operating Officer at MetroPlusHealth, shares how the organization is translating member affordability data into simpler plan design, predictable costs, and high-touch community support across New York City. She discusses addressing disparities through multilingual outreach, culturally competent services, and operational strategies that help members better understand and use their coverage.
On this episode of Live From The Compound, Downtown Josh Brown is joined by Andrew Macdonald, President and Chief Operating Officer at Uber, after one of the strongest quarters in the company's history as a public stock. They break down Uber's standout earnings, rapid user and trip growth, and what the numbers say about the business today, before diving into the biggest question facing the space: how autonomous vehicles will shape Uber's future. This episode is sponsored by Teucrium. Find out more at https://teucrium.com/agricultural-commodity-etfs Sign up for The Compound Newsletter and never miss out! Instagram: https://instagram.com/thecompoundnews Twitter: https://twitter.com/thecompoundnews LinkedIn: https://www.linkedin.com/company/the-compound-media/ TikTok: https://www.tiktok.com/@thecompoundnews Investing involves the risk of loss. This podcast is for informational purposes only and should not be or regarded as personalized investment advice or relied upon for investment decisions. Michael Batnick and Josh Brown are employees of Ritholtz Wealth Management and may maintain positions in the securities discussed in this video. All opinions expressed by them are solely their own opinion and do not reflect the opinion of Ritholtz Wealth Management. The Compound Media, Incorporated, an affiliate of Ritholtz Wealth Management, receives payment from various entities for advertisements in affiliated podcasts, blogs and emails. Inclusion of such advertisements does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by the Content Creator or by Ritholtz Wealth Management or any of its employees. For additional advertisement disclaimers see here https://ritholtzwealth.com/advertising-disclaimers. Investments in securities involve the risk of loss. Any mention of a particular security and related performance data is not a recommendation to buy or sell that security. The information provided on this website (including any information that may be accessed through this website) is not directed at any investor or category of investors and is provided solely as general information. Obviously nothing on this channel should be considered as personalized financial advice or a solicitation to buy or sell any securities. See our disclosures here: https://ritholtzwealth.com/podcast-youtube-disclosures/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Today we're broadcasting from the Crystal Mountain Resort in Thompsonville. Throughout the show we were joined by some of the great folks from Crystal Mountain so we could hear about all of the fun and exciting things they have to offer. We also talked about the Super Bowl, Detroit Lions, Michigan and Michigan State Basketball and more, as we were joined by some of our great guests. We kicked off the show talking with Jeff Risdon from the Detroit Lions Podcast. He and Huge gave their thought's on the Super Bowl, talked about the Lions in the off-season, and much more. Chris Balas from theWolverine.com then joined us. He and Huge talked about how good Michigan Basketball has been playing, and more. We were then joined by John Melcher who is the CEO at Crystal Mountain and Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain. They talked about the great skiing you can find at Crystal Mountain, talked about DII MHSAA Skiing Regionals currently happening, talked about some other upcoming events, and more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
We were joined by John Melcher who is the CEO at Crystal Mountain and Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain. They talked about the great skiing you can find at Crystal Mountain, talked about DII MHSAA Skiing Regionals currently happening, talked about some other upcoming events, and more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
Today we're broadcasting from the Crystal Mountain Resort in Thompsonville. Throughout the show we were joined by some of the great folks from Crystal Mountain so we could hear about all of the fun and exciting things they have to offer. We also talked about the Super Bowl, Detroit Lions, Michigan and Michigan State Basketball and more, as we were joined by some of our great guests. We kicked off the show talking with Jeff Risdon from the Detroit Lions Podcast. He and Huge gave their thought's on the Super Bowl, talked about the Lions in the off-season, and much more. Chris Balas from theWolverine.com then joined us. He and Huge talked about how good Michigan Basketball has been playing, and more. We were then joined by John Melcher who is the CEO at Crystal Mountain and Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain. They talked about the great skiing you can find at Crystal Mountain, talked about DII MHSAA Skiing Regionals currently happening, talked about some other upcoming events, and more. In our second hour, we were joined by Tim Staudt from Staudt on Sports in Lansing. He gave us his thought's on the Super Bowl, talked about Michigan State's win over Illinois, talked about expectations for the rest of the season, and more. We were then joined by John Maakaron from the Detroit Sports Podcast and Sports Illustrated. He gave us his thought's on the Super Bowl, talked about the Detroit Lions in the off-season, and more. We wrapped up the hour talking with Brittany Primeau who is their Director of Marketing at Crystal Mountain, as well as Sophia Hogarth who is in charge of reservations. They told us about some of the great golf or ski packages you can get at Crystal Mountain, talked about some of the accommodations they have to offer, and more. In our final hour, Clayton Sayfie from theWolverine.com joined us to talk about Michigan Basketball. He and Huge gave their thought's on Michigan being the best team in College Basketball, talked about Michigan's win over OSU, gave their thought's on the run they can make when March Madness gets going, and more. We were then joined by Graham Couch from the Lansing State Journal. He and Huge talked about Michigan State's win over Illinois, gave their thought's on Jeremy Fears, talked about expectations moving forward, and more. We wrapped up the show talking with Brittany Primeau from Crystal Mountain again. She told us about their spa being ranked #1 in Michigan, told us about "March at the Mountain" happening next month, and more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
Auckland's hospitality sector is bracing for a big weekend as Sail GP hits the harbour. Chief Operating Officer of Sudima Hotels and Hind Management, Les Morgan, spoke to Ingrid Hipkiss.
In this exclusive Race Industry Week interview, Michael Printup, Chief Operating Officer of Parella Motorsports Holdings (PMH), reveals the strategic vision shaping the future of SpeedTour and the Sportscar Vintage Racing Association (SVRA) — from schedule refinement and competitor-focused planning to the evolution of what “vintage racing” means in a modern motorsport landscape.Under the SpeedTour banner, SVRA now shares the paddock with Trans Am, Formula Regional Americas, Formula 4, and GT racing, creating one of the most diverse motorsport environments in North America — a true “moving museum” with a professional racing event feel.For 2026, PMH has refined its national calendar to focus on quality over quantity, cutting SpeedTour events from 24 to 17 while delivering more meaningful track time, clearer planning tools, and fully published minute-by-minute schedules for every race weekend.
The Elephant In The Room Property Podcast | Inside Australian Real Estate
Most Australians assume they'll deal with retirement living and aged care when the time comes. The problem? By the time it does, the system has already made many of the decisions for you. In this episode, we unpack why delaying retirement and home care planning is one of the most expensive mistakes people make—not just financially, but emotionally and structurally.Veronica Morgan and Chris Bates are joined by Mitch Hiam, COO of Balance Financial Group, to explain how Australia's aged care and home care systems really work—and why recent reforms are quietly changing the rules. They explore how “Support at Home,” means testing, maintenance costs, and wait times are pushing retirees into decisions earlier than expected, often under crisis conditions.The conversation challenges deeply held assumptions about staying in the family home, downsizing, retirement villages, and intergenerational living. Mitch breaks down when home care works, when it doesn't, and why time—not money—is the real currency in preserving choice and independence later in life.This episode is essential listening for Gen X, older Millennials, investors, and anyone with ageing parents, offering a clear warning: if you don't plan your retirement living early, the system will plan it for you.Episode Highlights00:00 — Introduction to Retirement Living Decisions01:08 — Guest Introduction: Mitch Home from Balance Financial Group01:48 — Challenges Faced by Retired Homeowners04:05 — Importance of Early Planning for Home Care09:07 — Government Policy Changes and Their Impact16:00 — Financial Trade-offs and Family Dynamics24:21 — Granny Flat Agreements and Multigenerational Living26:31 — Inheritance and Financial Planning for Retirees29:52 — Planning for Future Care Needs30:29 — Making Better Property Decisions31:37 — Understanding Retirement Villages40:10 — Costs and Contracts in Retirement Villages52:26 — Final Thoughts and AdviceAbout the GuestMitch Hiam is the Chief Operating Officer of Balance Financial Group, a specialist advisory firm focused on retirement planning, aged care strategy, and later-life financial decision-making. His work sits at the intersection of pensions, home care funding, residential aged care, downsizing, retirement villages, and intergenerational arrangements.Mitch works closely with individuals and families navigating some of the most complex—and emotionally charged—decisions they will ever face. From proactive planning to crisis-driven aged care transitions, he brings frontline insight into how Australia's systems actually operate, where people get caught out, and which decisions permanently limit future options.Known for his plain-spoken, practical approach, Mitch helps Australians understand the financial reality behind retirement living—so they can make informed decisions early, rather than forced ones later.Connect with MitchMitch's LinkedInBalance Retirement & Aged Care Specialists' LinkedInBalance Retirement & Aged Care Specialists' WebsiteResourcesVisit our website:
In our first edition of Meet the Founders, we meet Luana Lopes Lara, creator of Kalshi, a prediction markets startup that allows users to trade on the outcome of real-world events - from inflation and interest rates to elections and geopolitics.Kalshi drew attention for showing Zohran Mamdani as a favourite in the NYC mayoral race, as prediction markets gain traction as political barometers. But the wider industry has also faced scrutiny: a trader on rival platform Polymarket reportedly made nearly half a million dollars betting on the capture of Venezuela's former president Nicolás Maduro before it was announced. The controversy around prediction markets has placed Lopes Lara and her company at the centre of a growing regulatory and ethical debate in the US. In this episode, the Brazilian founder explains how the discipline and resilience of ballet has shaped her approach to building a business, and why she believes markets can often forecast the future better than experts.If you'd like to get in touch with the team, our email address is businessdaily@bbc.co.ukPresenter: Sam Fenwick Producer: Amber Mehmood Sound mix: Toby JamesBusiness Daily is the home of in-depth audio journalism devoted to the world of money and work. From small startup stories to big corporate takeovers, global economic shifts to trends in technology, we look at the key figures, ideas and events shaping business.Each episode is a 17-minute deep dive into a single topic, featuring expert analysis and the people at the heart of the story.Recent episodes explore the weight-loss drug revolution, the growth in AI, the cost of living, why bond markets are so powerful, China's property bubble, and Gen Z's experience of the current job market.We also feature in-depth interviews with company founders - like Luana Lopes Lara - and some of the world's most prominent CEOs. These include the CEO of Google Sundar Pichai, Wikipedia founder Jimmy Wales, and billionaire founder Judy Faulkner of Epic Systems, one of the world's largest medical record software providers.(Picture: Luana Lara Lopes, founder and Chief Operating Officer of Kalshi.)
Read the full transcript here. The Clearer Thinking Podcast listener survey is here! If you've ever listened to the Clearer Thinking podcast before, we'd love it if you'd take our listener survey so we can learn about your experience and improve the podcast based on your feedback. Give feedback to help us improve the Clearer Thinking podcast! If you vanished from your job tomorrow, what would change? When is a high paying job more impact than direct service? How do you estimate your counterfactual contribution without fooling yourself? What signals tell you a problem is neglected rather than merely unpopular? Are you optimizing for visible outcomes instead of real outcomes? Which incentives in charities and NGOs quietly distort priorities? Could a simple weighted factor model outperform your gut on big choices? What would make you switch paths even if you feel committed? How do you balance personal fit with moral urgency? Devon Fritz is co-founder of High Impact Professionals and has spent eight years across various roles coaching professionals on maximizing their career impact and advising on strategic philanthropic giving. He most recently served as Chief Operating Officer at Ambitious Impact, leading programs that help philanthropists improve the impact of their grantmaking. Previously, as Managing Director and CTO at Founders Pledge, Devon helped grow the organization's pledge value to over $2 billion. He is a Giving What We Can 10% pledge member and holds degrees in computer science, information technology, and computational linguistics. He serves on multiple nonprofit boards and is author of "How Do You Know?", an illustrated children's book. He lives in Berlin with his partner and two children. Links: Devon's New Book: The High-Impact Professionals Playbook High Impact Professionals Clearer Thinking Imposter Syndrome Test Staff Spencer Greenberg — Host + Director Ryan Kessler — Producer + Technical Lead WeAmplify — Transcriptionists Igor Scaldini — Marketing Consultant Music Broke for Free Josh Woodward Lee Rosevere Quiet Music for Tiny Robots wowamusic zapsplat.com Affiliates Clearer Thinking GuidedTrack Mind Ease Positly UpLift [Read more]
“By doing this work, we know there’s something powerful about how the human heart opens in the presence of other open-hearted humans.” – Matt Brannagan, CEO, Hoffman Institute Foundation Photo by Sam Comen We open season 12 of The Hoffman Podcast with Matt Brannagan, Hoffman Process teacher and Hoffman Institute’s new CEO. In conversation with Drew, Matt reflects on this moment of transition and the thoughtful leadership handoff shaped by Raz and Liza Ingrasci. Their generosity, wisdom, and long-term vision laid the foundation for what Matt terms “Hoffman 3.0.” It’s an evolution rooted in continuity, care, and purpose. Hoffman 1.0 was the creation and first few phases of this powerful work by Bob Hoffman. The Hoffman Process started in Bob's office in Oakland, California, in 1967. He shepherded it through its first iterations, beginning with one-on-one clients, then a series of weekly group classes, and finally the week-long Process we know today. Hoffman 2.0 began with Raz and Liza establishing the Hoffman Institute and creating the non-profit it is today, increasing capacity so more people could attend the Hoffman Process. They laid the foundation for incredible growth and transformation. Now, on that strong foundation, Hoffman 3.0 takes flight. Matt steps into this role after 18 years at the Hoffman Institute, serving as both teacher and leader. Before Hoffman, Matt served in the military. He deployed to Iraq shortly after completing the Process in 2004. For more than two decades with Hoffman, Matt has lived and honed a life of service and leadership. Currently, he’s a doctoral candidate pursuing a Ph.D. in Clinical Psychology. Matt brings a steady, embodied presence to this new Hoffman era. We hope you enjoy this conversation with Matt and Drew, our first of this new season. We have many great guests ahead that we know you’ll love. Setting an important context: We offer this context to help frame the conversation you're about to hear. In this episode, Drew and Matt discuss the legacy of Raz Ingrasci, founder of the Hoffman Institute Foundation. We recorded this conversation on December 19. With great sadness, we share that Raz passed away unexpectedly on December 31. This was the same day he formally stepped back from his day-to-day role at Hoffman, alongside his wife, Liza. More about Matt Brannagan: Matt Brannagan is the Chief Executive Officer of the Hoffman Institute Foundation. He joined the Institute in 2007 and has previously held the roles of Chief Operating Officer and Director of Faculty, in addition to serving as a Teacher and Coach. Matt is a retired veteran and former Master Resilience Trainer for the U.S. Army. He is currently a Ph.D. candidate in Clinical Psychology and holds both a B.A. in Sociology and an M.A. in Transpersonal Psychology. Matt learned of the Hoffman Process at the age of 20 after recently completing three years of active military duty. While examining his direction in life, he was inspired by those he met who had attended Hoffman. It became the logical next step on his growth journey, and he completed the Hoffman Process in 2004, unexpectedly being deployed to Iraq shortly after graduation. While holding a senior role in his unit, it was his Hoffman community that challenged him to continue his personal work during that crucial time, and he enrolled in Hoffman teacher training shortly after returning home. Extensive leadership training allows Matt's work as a Hoffman faculty member to be grounded in clarity, compassion, and accountability, led by the belief that organizational culture is strengthened when people feel empowered, supported, and connected to purpose. In his work with students, “I love that moment when it all clicks, and the students begin to take on the tools and practices for themselves. They offer such great insights, and I get to deepen my learning as I teach.” Committed to guiding Hoffman's evolution, Matt is focused on ensuring sustainable long-term growth. He is honored to usher the Institute into its next chapter and holds deep gratitude for the opportunity to carry forward the work stewarded for decades by Liza and Raz Ingrasci. Watch and listen to Matt & Drew: https://www.youtube.com/watch?v=03FNQBZKBeM Listen on Apple Podcasts As mentioned in this episode: Listen to Matt on The Hoffman Podcast: S2e22: Communities of Meaning. Our new California retreat site is Santa Sabina. Our first Process at Santa Sabina will be in April 2026. The Q2: Beyond Mom and Dad – Our 3-day Hoffman graduate program. Listen to Tim Callan on The Hoffman Podcast: S2e14: A Journey Through Grief to New Love
In the first Executive Function episode, Brett sits down with Jeanne De Witt Grosser, Chief Operating Officer at Vercel. Before Vercel, Jeanne spent nearly a decade at Stripe, where she built and scaled global revenue teams and led product partnerships. In this conversation, she unpacks what separates good executives from extraordinary ones, shares her rigorous executive hiring process, and reveals the brutally honest performance review feedback she'll never forget. In today's episode, we discuss: What it takes to operate at 30,000 feet and ground level simultaneously The leap from frontline manager to manager of managers Inside Jeanne's executive interview process The inherent value of driver trees for metrics Why context is everything References: Akamai: https://www.akamai.com Claire Johnson: https://www.linkedin.com/in/claire-hughes-johnson-7058/ Culture Amp: https://www.cultureamp.com Guillermo Rauch: https://www.linkedin.com/in/rauchg John Collison: https://www.linkedin.com/in/johnbcollison/ Next.js: https://nextjs.org Nike: https://www.nike.com OpenAI: https://www.openai.com Patrick Collison: https://www.linkedin.com/in/patrickcollison Stanford Graduate School of Business: https://www.gsb.stanford.edu Stripe: https://www.stripe.com Vercel: https://www.vercel.com Where to find Jeanne: LinkedIn: https://www.linkedin.com/in/jeannedewitt Where to find Brett: LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/ Twitter/X: https://twitter.com/brettberson Where to find First Round Capital: Website: https://firstround.com/ First Round Review: https://review.firstround.com/ Twitter/X: https://twitter.com/firstround YouTube: https://www.youtube.com/@FirstRoundCapital This podcast on all platforms: https://review.firstround.com/podcast Timestamps: (01:17) What separates good executives from extraordinary ones (02:48) How leadership changes as companies scale (04:15) What an executive is actually accountable for (06:11) The leap most rising leaders never make (07:52) When to dive deep vs. when to step back (10:09) Teaching people to think like you do (11:56) Creating a shared language across the business (13:52) What a COO job description actually looks like (17:20) The upside of owning the full customer experience (19:10) Why marketing rolls up under a COO (21:06) Being demanding and supportive at the same time (22:33) Inside the executive interview process (27:35) The workshop prompts that reveal everything (30:11) The common thread in failed executive hires (36:36) Metrics: the driver tree philosophy (43:04 What a collaborative exec team looks like (57:08) How Stripe got 30 people to operate as one team (1:03:50) Working yourself out of a job (1:10:32) The review feedback you can't unhear
On this episode we catch up with Union Jack Classic's Chief Operating Officer, Thomas Hensey to talk about the inaugural college football game at Wembley Stadium in September between the Kansas Jayhawks & the Arizona State Sundevils. On this epsiode we talk with Thomas about...Origins of holding a college football game at WembleyDeveloping and growing the game thru community involvement and youth outreach/ flag football in the UKRecreating the college football fan experience in London - tailgating!What student athletes will get out of the eventThe future of the Union Jack Classic - where and whenWhy Indiana winning the National Championship is great for college footballHopes and expectations this year for Thomas's alma mater, TCUAn exciting UJC giveaway!Thanks for tuning in to the College Chaps Podcast - the United Kingdom's original and still best Podcast dedicated to the College Game. Stay tuned for more great guests. Don't forget to follow, rate & share!
Dr. Cara Malone is the Chief Operating Officer for Edwell. She has been in roles where she has overseen principal supervision, leadership development, and system efficiency, focusing on innovative solutions like teacher apprenticeships to combat teacher shortages. With extensive experience as a teacher, principal, and administrator, Malone is known for her passion for public education and for building strong teacher pipelines, even serving as interim superintendent in 2024 before her current role. @malonecara#caramalone #chiefoperatingofficer #principal #education #leader #grateful #tsc #gogetit Chip Baker Social Mediahttps://www.wroteby.me/chipbaker
Her Police Father Was Killed While On The Job: A Daughter's Voice, A Family's Fight, and a Mission to Help Others. Those words are not a headline to Tiffany Yant, they are the defining moment that reshaped her life. Tiffany is the daughter of Police Officer Ross Bartlett of the Ceresco Police Department in Nebraska, a veteran law enforcement officer who was killed in the line of duty during a traffic stop. Her Podcast appearance, and content shared for free on the Law Enforcement Talk Radio Show and Podcast website, also on Apple Podcasts, Spotify, YouTube and most major podcast platforms. Tiffany is using her voice, through the Law Enforcement Talk Radio Show and Podcast, their Apple Podcasts, Spotify, Youtube, Facebook, Instagram,to tell her father's story, expose painful truths, and help other families who suffer unimaginable loss. The Law Enforcement Talk Radio Show and Podcast social media like their Facebook , Instagram , LinkedIn , Medium and other social media platforms. She recently appeared as a guest on the Law Enforcement Talk Radio Show and Podcast, where the free episode is available on the show's website as well as on Apple Podcasts, Spotify, YouTube, and most major podcast platforms. “This isn't just about my dad,” Tiffany says. “It's about what happens to families after the lights fade, the headlines stop, and the systems fail.” Her Police Father Was Killed While On The Job: A Daughter's Voice, A Family's Fight, and a Mission to Help Others. Supporting articles about this and much more from Law Enforcement Talk Radio Show and Podcast in platforms like Medium , Blogspot and Linkedin . A Life of Service, A Line-of-Duty Death On April 12, 2024, Officer Ross Bartlett was conducting a traffic stop on southbound Highway 77, just south of Ceresco, Nebraska. He was seated in his patrol car when a pickup truck struck his vehicle from behind, forcing it into the car he had stopped. Bystanders immediately rushed in, attempting life-saving measures. Officer Bartlett was airlifted to Bryan Health West Campus, where he later succumbed to his injuries. The driver of the stopped vehicle suffered non-life-threatening injuries. Available for free on the Law Enforcement Talk Radio Show and Podcast website, also on Apple Podcasts, Spotify, Youtube and most major Podcast networks. Investigators later determined the pickup truck driver was driving distracted. “My father was doing his job, protecting others,” Tiffany said during the podcast. “He never made it home.” Her Police Father Was Killed While On The Job: A Daughter's Voice, A Family's Fight, and a Mission to Help Others. The driver was charged with felony motor vehicle homicide. On Oct. 29, 2025, a Lancaster County District Court judge found him guilty after he changed his plea from not guilty to no contest. He was sentenced to more than two years in jail, and his driver's license was revoked for two years. Look for The Law Enforcement Talk Radio Show and Podcast on social media like their Facebook , Instagram , LinkedIn , Medium and other social media platforms. Thirty Years of Service, and a Family Left Behind Officer Bartlett dedicated 30 years to law enforcement, serving seven years with the Ceresco Police Department, while also working concurrently for seven years as an investigator with the Nebraska Department of Correctional Services. His career included service with the Valentine Police Department, Boone County Sheriff's Office, Madison Police Department, Madison County Sheriff's Office, and Newman Grove Police Department. Beyond policing, he also served as a volunteer firefighter with the Ceresco Fire Department. “My dad lived a life of service,” Tiffany said. “He gave everything to his community.” But according to Tiffany, when her family needed support the most, it never came. “The Ceresco Police Department totally dropped the ball in assisting our family,” she said. “And they still do.” Her Police Father Was Killed While On The Job: A Daughter's Voice, A Family's Fight, and a Mission to Help Others. Available for free on their website and streaming on Apple Podcasts, Spotify, Youtube and other podcast platforms. From Personal Tragedy to Purpose Out of profound death and loss, Tiffany Yant turned pain into purpose. She is now the Chief Operating Officer of GIVE BLUE HOPE, a Non-Profit 501(c)(3) charitable organization with a clear and urgent mission. GIVE BLUE HOPE exists to help bridge the financial gap for the immediate families of Law Enforcement Officers, Corrections Officers, and First Responders who are feloniously assaulted and killed in the line of duty. “When an officer is killed, benefits don't arrive overnight,” Tiffany explained. “Families still have mortgages, groceries, funerals, and bills, right now.” The organization's charitable gifts are not meant to replace pensions or benevolent benefits, but to support families during the critical months before those benefits are awarded. “We step in when families are at their most vulnerable,” she said. “That gap can be devastating.” It is discussed across News platforms and shared on Facebook, Instagram, LinkedIn, Apple, and Spotify, where true crime audiences continue to get their content. Sharing the Story Across Media Platforms Tiffany continues to share her father's story and the mission of GIVE BLUE HOPE across Social Media, including The Law Enforcement Talk Radio Show and Podcast's Apple Podcasts, Spotify, YouTube, Facebook, Instagram, LinkedIn and other locations. Her Police Father Was Killed While On The Job: A Daughter's Voice, A Family's Fight, and a Mission to Help Others. Her appearance on the Law Enforcement Talk Radio Show is part of that effort, to educate the public, hold systems accountable, and ensure fallen officers are never reduced to statistics. “If telling my dad's story helps one family survive what we went through,” Tiffany said, “then his death won't be in vain.” You can find the show on Facebook, Instagram, Pinterest, X (formerly Twitter), and LinkedIn, as well as read companion articles and updates on Medium, Blogspot, YouTube, and even IMDB. Looking Forward GIVE BLUE HOPE is actively seeking to partner with other organizations that share the same vision: standing beside the families of fallen heroes when they need it most. “We're stronger together,” Tiffany emphasized. “And these families deserve nothing less.” Her Police Father Was Killed While On The Job, but his legacy lives on through his daughter's voice, her advocacy, and a mission born from sacrifice, love, and unwavering resolve. You can contact John J. “Jay” Wiley by email at Jay@letradio.com , or learn more about him on their website . Find a wide variety of great podcasts online at The Podcast Zone Facebook Page , look for the one with the bright green logo. Be sure to check out our website . Be sure to follow us on X , Instagram , Facebook, Pinterest, Linkedin and other social media platforms for the latest episodes and news. Background song Hurricane is used with permission from the band Dark Horse Flyer. Her Police Father Was Killed While On The Job: A Daughter's Voice, A Family's Fight, and a Mission to Help Others. Attributions Give Blue Hope KLIN - KGIN News Officer Down Memorial Page Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Have you met “Jessica” the virtual speech helper? I certainly remember hearing about it the first time.This concept raised a lot of questions in the clinical community. Are we trying to replace clinicians, and was that the intention behind this application?If you've had these questions too, you won't want to miss this conversation. This episode is the second half of my interview with Maura Connor from BetterSpeech, the company that created an AI “virtual speech helper” to enhance and extend work being done in therapy sessions. In this conversation we talk about:✅ How the “speech helper” was intended (and NOT intended) to be used✅ Discussion on why technology initiatives fail in schools✅ How can technology decrease work for educators (instead of adding more)?Maura Connor is an accomplished executive leader with deep expertise at the intersection of education and healthcare technology. She currently serves as Chief Operating Officer of Better Speech, where she is leading the launch of Streamline, an AI-powered special education management platform that helps districts reduce administrative complexity for providers and teachers, ensure compliance visibility, and strengthen support for students and families. With a career spanning executive roles in ed tech, health tech, and clinical operations, Maura has built a reputation for scaling organizations, driving innovation, and leading high-performing teams through periods of transformation. Her work focuses on uniting vision, strategy, and execution to deliver measurable outcomes for schools, clinicians, and the communities they serve. Maura is passionate about advancing solutions that enable educators and clinicians to spend more time on direct impact—helping children grow, thrive, and reach their potential—while ensuring that systems of care are more efficient, compliant, and sustainable.You can connect with Maura on LinkedIn here: https://www.linkedin.com/in/maura-connor-2508929/Learn more about BetterSpeech's telehealth platform and services here: https://www.betterspeech.com/Learn more about Streamline by BetterSpeech here: https://www.streamline-sped.com/why-streamline Streamline is an AI solution that automates evaluation, service tracking, and compliance workflows, freeing up time for clinical judgement and engagement. In this episode, I mentioned Language Therapy Advance Foundations, my program that gives speech pathologists a framework for building language skills needed to thrive in school, social situations, and daily life. You can learn more about the program here: https://drkarenspeech.com/languagetherapy We're thrilled to be sponsored by IXL. IXL's comprehensive teaching and learning platform for math, language arts, science, and social studies is accelerating achievement in 95 of the top 100 U.S. school districts. Loved by teachers and backed by independent research from Johns Hopkins University, IXL can help you do the following and more:Simplify and streamline technologySave teachers' timeReliably meet Tier 1 standardsImprove student performance on state assessments
Trust is fundamental to payments. Gaining and maintaining trust in the payments ecosystem has always been challenging, but it becomes increasingly difficult as the industry rapidly advances and innovates. How does our trust model evolve when we move from a world where consumers are always virtually or physically present to make a purchase to a new world where robots are doing their bidding? In this episode of Payments on Fire, Chris Uriarte welcomes Jenny Hadlow, Chief Operating Officer, and Rory O'Neill, Chief Marketing Officer, from Checkout.com to discuss the findings from their recent report "Trust in the Digital Economy 2025" and explore the interesting dimensions of trust that merchants, consumers, and service providers need to be aware of in today's ever changing digital economy.
As he retires from his role as Chief Operating Officer of the Water Quality Association, Tom Bruursema reflects on more than 40 years in the water treatment industry. In this conversation, Tom discusses: How the industry has matured and gained credibility The shift from “water softening” to health-focused treatment solutions The role of science, standards, and collaboration in building trust Leadership lessons learned through mentoring and industry service Opportunities ahead for the next generation of water professionals A thoughtful, forward-looking discussion with one of the industry's most respected leaders. Plan to attend the WQA Convention & Expo in Miami Beach April 28-30, 2026. Learn more at https://wqa.org/convention.
Learn how Forms Logic, a cloud-based fintech platform built exclusively for financial services firms, is revolutionizing client onboarding, account opening, and advisor transitions. In this episode of the Model FA podcast, CEO David DeCelle interviews Joel Friedman, the Chief Operating Officer of Forms Logic, who shares his 25 years of experience in wealth tech. Discover how the Navigator product eliminates paper-oriented, manual processes and single-handedly ensures single data entry and the use of the most updated, correct forms, dramatically reducing Not In Good Order (NIGO) rates from up to 50% down to the low single digits. Joel also details how the Migrator product streamlines advisor transitions, turning a typically 60- to 90-day process into a three-to-four-week preparation period, which is critical because "time kills deals" and means assets are deployed faster to generate income. Forms Logic is focused on streamlining front and back office operations for broker-dealers, RIAs, and wealth managers to free up capacity for organic growth. In this episode: • Meet the Expert: Joel Friedman, a long-time expert (25 years!) in the technology used by financial companies, especially known for his 20+ years at Docupace. • The Solution: A tool called "Forms Logic Navigator" that solves the huge problem of too much paperwork in wealth management. • The Problem: Opening new client accounts is slow and full of mistakes because people have to manually fill out and check forms, often typing the same information (like a name) over and over. • The "Magic" of Single Entry: Forms Logic's Navigator lets you enter a client's information just once, and it automatically fills out all the necessary forms. • Fewer Mistakes: The system drastically cuts down on forms that are "Not In Good Order" (NIGO)—meaning they're incomplete or incorrect—from a very high 30-50% down to almost none. • Easy Advisor Moves (Migrator): Forms Logic's Migrator makes it much faster and simpler for financial advisors to switch firms and bring all their clients with them, cutting a 60-90 day process down to just a few weeks. • Why Quickness Pays Off: Moving assets faster means they start earning money sooner, which boosts income and keeps clients happier. • Complete Workflow Automation: The platform handles everything from the forms the advisor fills out (front office) to the processing and checking done by the company (back office), creating a seamless, streamlined process. • The Main Advantage: By automating and simplifying operations, the firm and its advisors have more time and energy to focus on finding new clients and growing the business. #FinancialServicesTechnology #WealthManagementSolutions #AdviserTechnology #FormsAutomation #FintechInnovation #BusinessEfficiency #ClientOnboardingSolutions #AdvisorTransitions #FintechForAdvisors #FormsLogic #WealthTech #NIGOSolutions Connect with Joel Friedman / Forms Logic: Website: formslogic.com --- About the Model FA Podcast The Model FA podcast is a show for fiduciary financial advisors. In each episode, our host David DeCelle sits down with industry experts, strategic thinkers, and advisors to explore what it takes to build a successful practice — and have an abundant life in the process. We believe in continuous learning, tactical advice, and strategies that work — no "gotchas" or BS. Join us to hear stories from successful financial advisors, get actionable ideas from experts, and re-discover your drive to build the practice of your dreams. Did you like this conversation? Then leave us a rating and a review in whatever podcast player you use. We would love your feedback, and your ratings help us reach more advisors with ideas for growing their practices, attracting great clients, and achieving a better quality of life. While you are there, feel free to share your ideas about future podcast guests or topics you'd love to see covered. Our Team President of Model FA, David DeCelle If you like this podcast, you will love our community! Join the Model FA Community on Facebook to connect with like-minded advisors and share the day-to-day challenges and wins of running a growing financial services firm.
Could a more formal COO-level approach to office management be the catalyst for sustainable growth in your practice? Today on Everyday Oral Surgery, Dr. Stucki is joined again by Dr. Roger Levin, CEO of Levin Group. Dr. Levin argues that the office manager should adopt the responsibilities of a Chief Operating Officer (COO), moving beyond merely putting out fires to proactively creating systems and checklists that ensure smooth and efficient practice operations. He suggests that a great office manager grants surgeons freedom to concentrate solely on clinical excellence, patient relations, and referring doctor relationships. Ultimately leading to a significant boost in practice income and overall satisfaction. Tune in to the first episode in an upcoming series on the office manager. Today, Dr. Stucki and Dr. Levin delve into the reality of the office manager, break down the job description of the COO, outline the job responsibilities, and discuss the difficulty of managing both up and down. They talk about the responsibility of implementing systems to improve customer service, studying referral patterns, and dealing with all regulatory responsibilities. To hear more, don't miss out on yet another impactful episode with Dr. Roger Levin. Key Points From This Episode:An introduction to today's guest and topic: a mini series on the office manager.Understanding the reality of office managers. Three things surgeons should be doing: clinical excellence, patient relations, and referring doctor relations.They look at the landscape of the dentistry business and why office managers may be essential.Dr. Levin breaks down the job description of an office manager: the COO. Why a solid office manager has the freedom to build a great team. Outlining the office manager's job responsibilities and identifying the optimal balance.The hard part of the role of an office manager: managing up and down.Implementing and creating systems to improve customer service as an office manager. Studying referral patterns of referring doctors. Dealing with regulations and making sure all regulatory activities take place properly. The only caveat to today's discussion. Links Mentioned in Today's Episode:Dr. Roger Levin — https://www.linkedin.com/in/roger-levin-69ab744/ Dr. Roger Levin Email — rlevin@levingroup.com Levin Group — https://levingroup.com/ Office Manager Practice Mastery Program — ‘Performance reviews' — https://pubmed.ncbi.nlm.nih.gov/16060478/ Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/ Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/ Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/Dr. Grant Stucki Email — grantstucki@gmail.comDr. Grant Stucki Phone — 720-441-6059
In this episode, Raaj Kurapati, Executive Vice Chancellor and Chief Operating Officer, University of Tennessee Health Science Center shares how the organization has navigated difficult financial decisions, including workforce adjustments, to strengthen its foundation. He also discusses priorities for 2026, with a focus on rural healthcare access, workforce development, and evolving as a collaborative leader.
Mary Kennedy Thompson's BIO: Mary Kennedy Thompson has more than 30 years in franchising. She has led businesses and franchises of all sizes. She has extensive experience in global expansion, high-growth organizations, integrations, and leadership. Prior to starting at BNI in 2024, she served as the Chief Operating Officer at Neighborly, the world's largest home services company, where she worked since 2006. Her tenure at Neighborly included roles as the Executive Vice President and the President of Mr. Rooter, their largest brand. Her career began as a multi-unit franchise owner at Cookies By Design (formerly Cookie Bouquet), where she excelled in market penetration and sales—essentially becoming the brand's corporate president after successfully selling her locations. While a multi-unit franchisee, she joined BNI in 1994, just a few years before Virginia. Her passion for helping business owners completely aligns with Business Network International's mission to support its members and franchisees, marking her appointment as CEO as a transformational opportunity for BNI—and it has been. In this episode, Virginia and Mary talked about: Mary's entrepreneurial journey How to create operational excellence The power of trust for generating referrals Keys to pinnacle leadership How to build trust Takeaways: Be operationally excellent! Be clear on your customer and put them first Deliver consistently Building trust builds your business Lead yourself first—then others. Consistency and discipline drive referrals. Connect with Mary on her LinkedIn account to learn more about her work and insights into networking effectively: LinkedIn URL : https://www.linkedin.com/in/mary-thompson-cfe-22074410/ Connect with Virginia: https://www.bbrpodcast.com/
Mary Kennedy Thompson's BIO: Mary Kennedy Thompson has more than 30 years in franchising. She has led businesses and franchises of all sizes. She has extensive experience in global expansion, high-growth organizations, integrations, and leadership. Prior to starting at BNI in 2024, she served as the Chief Operating Officer at Neighborly, the world's largest home services company, where she worked since 2006. Her tenure at Neighborly included roles as the Executive Vice President and the President of Mr. Rooter, their largest brand. Her career began as a multi-unit franchise owner at Cookies By Design (formerly Cookie Bouquet), where she excelled in market penetration and sales—essentially becoming the brand's corporate president after successfully selling her locations. While a multi-unit franchisee, she joined BNI in 1994, just a few years before Virginia. Her passion for helping business owners completely aligns with Business Network International's mission to support its members and franchisees, marking her appointment as CEO as a transformational opportunity for BNI—and it has been. In this episode, Virginia and Mary talked about: Mary's entrepreneurial journey How to create operational excellence The power of trust for generating referrals Keys to pinnacle leadership How to build trust Takeaways: Be operationally excellent! Be clear on your customer and put them first Deliver consistently Building trust builds your business Lead yourself first—then others. Consistency and discipline drive referrals. Connect with Mary on her LinkedIn account to learn more about her work and insights into networking effectively: LinkedIn URL : https://www.linkedin.com/in/mary-thompson-cfe-22074410/ Connect with Virginia: https://www.bbrpodcast.com/
Guests: Kevin Carter, Executive Director of Teatown & Tom Harris, President of Times Square Alliance In this episode of Radio Night Live, Kevin McCullough and Cristyne Nicholas chat with Tom Harris from the Times Square Alliance about the iconic destination's enduring appeal. They discuss how Times Square has become a place where people come to see and be seen, and how it's a reflection of the city's connection to the world. The conversation also touches on the importance of community and shared experiences, like the annual vow renewal ceremony in Times Square. Kevin and Cristyne also share their own personal stories about Times Square & experiencing the city's unique energy. Kevin Carter brings a broad range of experience, based on a sixteen-year career in leading science and children's museums. These have included the California Science Center, the Children's Museum of Indianapolis, and, most recently, Stepping Stones Museum for Children in Norwalk, CT, where he served as Chief Operating Officer. In each, Kevin developed innovative ways to deliver complex technical subjects in engaging ways, delighting visitors and taking the discovery experience beyond the walls of the museum. Kevin's initial entry to the museum world came from his work in IMAX film production and exhibition. He is a graduate of the University of Southern California's School of Cinema/Television and is keenly aware of the importance of technology and collaborative efforts in making the Teatown experience among the very best. ABOUT TEATOWN: Originally founded in 1963 and previously funded by the Brooklyn Botanic Garden as an outreach station in Ossining, New York, Teatown Lake Reservation is a nonprofit nature preserve, and environmental education center located in the Lower Hudson Valley. Today, with 15 miles of hiking trails and more than 1,000 acres of protected land, a two-acre island refuge for more than 230 species of native wildflowers, wildlife exhibits, science and stewardship projects, nature classes and camps, and more, Teatown is the largest nonprofit community-supported nature preserve in Westchester County, with a mission to inspire the community to lifelong environmental stewardship. Teatown's name originally dates back to 1776, when tea was scarce due to British taxation and a group of women named Daughters of Eve demanded that a local merchant John Arthur sell tea at a fair price. Hence, the area became known as “Teatown.”
What if the real key to scaling your business isn't a revolutionary product, but your ability to build a culture where “weirdness” is an asset and radical respect transforms politics into partnership? In this electric episode, Cameron Herold sits down with John McDonald, Chief Operating Officer at Poshmark, to unpack how one of the world's most beloved marketplaces keeps growing in spite of Goliath competitors and shifting markets.Together, they reveal why most leaders get core values wrong, how Poshmark keeps small sellers winning (not just the giants), and what it truly takes to expand internationally without derailing your DNA. John's stories are real, the lessons are battle-tested, and you won't find a paint-by-numbers playbook here—only hard-won insights and rare candor from inside the trenches.Don't wait. Listen now to avoid building a company that stalls at “good enough,” or tears itself apart scaling fast. This episode unveils systems, strategies, and human truths you won't hear anywhere else.Timestamped Highlights[00:00] – Why this “fan favorite” episode is back and the lesson it delivers for every second-in-command[02:20] – What Harvard Business School actually teaches about decision-making in chaos[05:28] – Unmasking Poshmark's origin: Why the human touch, not tech, is their unfair advantage[09:00] – The $1,000 sneaker flip… and how Poshmark makes money (no nickel-and-diming)[13:24] – What really changes when you grow from 35 to 400+ people (and where companies go wrong)[19:41] – How they killed company politics and the “respect” system that keeps silos from forming[23:04] – Are your “core values” just words? The surprising reason Poshmark's work (and most don't)[28:37] – How Poshmark protects small sellers—and why giving back unlocks explosive growth[33:57] – The dangerous moment for org charts: when matrix thinking becomes non-negotiable[40:55] – Why learning to listen is the hardest (and most critical) leadership skill for COOsAbout the GuestJohn McDonald is the Chief Operating Officer of Poshmark, a leading social commerce platform revolutionizing how the next generation shops and sells. With a deep background in marketplace management (including eight years at eBay), John's powered Poshmark's exponential growth and built culture-first teams that thrive. He's a Harvard MBA, an operations architect, and a fierce advocate for scaling with love and discipline.
College today can easily cost six figures — even at public universities — and yet so many families still feel completely in the dark about how to prepare for it without sacrificing their own financial future.My guest today knows this stress intimately.Patricia Roberts grew up in a low-income household and nearly didn't attend college at all. A guidance counselor once suggested she stick with her waitressing job instead. But she pushed forward, working multiple jobs, sending money home, earning not just one degree, but eventually a law degree. That education changed her family's life… but it also came with over $100,000 in student loan debt that took two decades to repay.That lived experience is what fuels Patricia's passion today. She's spent more than 25 years working with 529 college savings plans — from helping launch some of the earliest plans at Citigroup to advising families and employers on how to use them smarter, earlier, and with far less fear.In this episode, we break down what 529 plans really are — and what they're not. We tackle the biggest myths, from “What if my kid doesn't go to college?” to “Will this hurt financial aid?” to “Is college even worth it anymore?” We also dig into major new changes that make 529s far more flexible than most people realize — including using them for trade schools, certifications, student loan repayment, K-12 expenses, and even rolling unused funds into a Roth IRA.More about Patricia: She is Chief Operating Officer of Gift of College, Inc., where she helps employers improve employees' financial well-being by offering student loan repayment assistance and matching contributions to 529 college savings and ABLE (disability savings) accounts.Patricia is also the author of Route 529: A Parent's Guide to Saving for College and Career Training with 529 Plans, a book she wrote with some extra time on her hands during the pandemic to help educate and inspire even more parents. Hosted on Acast. See acast.com/privacy for more information.