Podcasts about Chief operating officer

This week on TWIRx, we're looking at the expanding role of pharmacists in public health, value-based care, artificial intelligence, medication intelligence, and the technology infrastructure supporting independent community pharmacy.   We begin with a special conversation featuring Alex J. Adams, PharmD, MPH, Assistant Secretary for the Administration for Children and Families (ACF), and Pennsylvania pharmacy leader Robert “Rob” Maher, PharmD, President and Chief Operating Officer of the Pennsylvania Pharmacists Care Network (PPCN).   Dr. Adams brings a pharmacist's perspective to federal health and human services leadership, while Maher leads a statewide clinically integrated pharmacy network focused on measurable patient outcomes. Together, we discuss how pharmacists are becoming increasingly involved in public health initiatives and how organizations such as PPCN are helping demonstrate the value of pharmacist-provided care through value-based models in Pennsylvania.   Next, we continue our countdown to NASP inSPire 2026 with one of PPN's Podcast Press Sponsors, Hendren AI.   John Boos, PharmD, MBA, Founder and CEO of Hendren AI, joins us to examine the growing role of artificial intelligence in specialty pharmacy and rare disease management. We discuss how AI-enabled tools can support pharmacists by processing complex information, improving workflow efficiency, automating administrative processes, and helping pharmacy teams devote more time to clinical care and patient engagement.   Our 3rd segement on today's TWIRx, we catch up with Vince Costanzo of RxBLU for an important discussion about the rapidly changing pharmacy technology landscape.   Pharmacy software today is about far more than features and functionality. For an independent pharmacy, its technology platform can sit at the center of dispensing, claims, inventory, patient communication, workflow, and business continuity.   We discuss why pharmacies should evaluate not only the technology they purchase, but also the stability, accessibility, support structure, and long-term strategy of the company behind it. As consolidation continues throughout healthcare technology, independent pharmacy owners need to understand what a potential acquisition, ownership change, or shift in corporate priorities could mean for the software platforms their operations depend upon.   Our featured Podcast Press Sponsor is First Databank — FDB.   David Delaney, MD, President of FDB, joins TWIRx to discuss the company's newly announced FDB Script Agent™, an AI-powered prescribing agent designed to move ambient listening beyond clinical documentation.   FDB Script Agent converts patient-clinician dialogue into structured prescriptions ready for clinician review, using FDB medication intelligence to provide clinical grounding and codification rather than relying on simple natural-language processing alone. We explore what this next generation of ambient AI could mean for prescribing workflows, medication safety, clinicians, and ultimately the pharmacies receiving those prescriptions.   It's another packed edition of This Week in Pharmacy — connecting pharmacy leadership, public health, specialty pharmacy, artificial intelligence and the technology shaping the future of the profession.   This is TWIRx — This Week in Pharmacy, from the Pharmacy Podcast Network.

In this episode, Carol Gomes, Chief Executive Officer and Chief Operating Officer at Stony Brook University Hospital, joins the podcast to discuss making care safer and improving outcomes for patients. She also shares insights on expanding pediatric services and advancing clinical programs to meet the evolving needs of the community.

Long abandoned by the music industry, vinyl records have made a strong return to the marketplace in recent years, as music lovers of all generations embrace this historically significant medium. We speak at length with rock music legend Phil Nicolo and his daughter-in-law, Ashley Nicolo, about running Studio4Vinyl, a world-class record pressing plant in Coatesville, Pennsylvania. As owner, Phil, and Chief Operating Officer, Ashley, walk us around their factory floor, they teach us about the complex and unpredictable process of pressing vinyl records. We learn about industry trends and hear about Studio4Vinyl's cutting edge process for producing the best sounding records. Of course, we throw in a question or two about Phil's storied career in music production, mixing, and mastering.OUR PARTNERSouthern Chester County Chamber of CommerceLINKSStudio 4 VinylWebsite: studio4vinyl.comInstagram: instagram.com/studio4vinylTwitch: twitch.tv/studio4vinylNew promotional video from Studio4VinylStudio4 Recording Studio (on Facebook)Musicians/ArtistsSaturation by Urge Overkill$uicideboy$Ice-TTaj Mahal – Like Never Before (1991 album)Urge Overkill – Saturation (1994 album)Todd Rundgren – Something/Anything? (1972 album)Couldn't I Just Tell You by Todd RundgrenTurnstileLocal Business SpotlightJack's Pizza and PastaDouble D DinerAdditional LinksWomen in VinylChester County Economic Development Council (CCEDC)SeedcopaThird Man PressingRIAA Curve (Wikipedia entry)Memory Music StudiosADVERTISEMENTNeed legal help?The Chester County Bar Association's Lawyer Referral Service connects community members with local attorneys for a $25, 30-minute consultation. Start local—and find a path forward.Get legal help

Earlier this year, I was lucky enough to get a behind the scenes tour of The National Robotarium, a global robotics research institute based at Heriot-Watt University in Edinburgh. Thomas McGravie, Senior Technician at the National Robotarium, showed me around their ground-breaking facilities. I also spoke to Steve Maclaren, Chief Operating Officer at The National Robotarium about the centre's history, goals and successes so far, and I had a brief chat with a humanoid robot called Ameca. During my visit, I also had the opportunity to interview three of the Robotarium's resident companies: Touchlab, Robocean and Crover. Watch this space for those interviews publishing soon! This episode was made possible by UK RAS STEPS, a programme supporting Research Technical Professionals in robotics and autonomous systems in the UK. Find out more about The National Robotarium and their upcoming events: https://thenationalrobotarium.com/ 

In this powerful episode, we sit down with Ken Greene, a survivor of the 9/11 attacks and former Chief Operating Officer of Denver International Airport. Ken shares his harrowing experience of being in the North Tower during the attacks, the chaos that ensued, and the incredible bravery of first responders who saved his life. As he recounts the moments leading up to the tragedy, Ken reflects on the emotional and psychological challenges he faced, both during and after the events of that fateful day. He discusses the importance of faith, leadership, and human connection in times of crisis, offering valuable insights that resonate with anyone navigating their own struggles. Join us as Ken shares his journey from survivor to leader, the lessons learned, and how he continues to honor the memory of those lost on 9/11. This episode is a testament to resilience, hope, and the enduring human spirit. Key Highlights: -Ken's experience in the North Tower on 9/11 -The role of first responders and the impact of their bravery -Navigating faith and emotional challenges in the aftermath -Leadership lessons in times of crisis -The importance of human connection and emotional availability --------------------------------------------------------------------------------------------------- We are an alternative to church as usual. Our Sunday worship service is approximately a 75-minute experience designed to introduce people to the message of Jesus and equip believers to live their lives in response to the Gospel while their kids enjoy one of our safe children's environments. Centerpoint is designed to meet you wherever you are on the journey whether you are just checking out the "church thing" or you are a committed Christ follower. Centerpoint is a casual environment that combines today's music with creative media and relevant teaching. We hope you will visit us at Centerpoint Church regardless of what your past church experience has looked like.

As you may know, Gastech is currently underway in Bangkok, Thailand. To help us get a sense of the on-the-ground takeaways and sentiment, we had the pleasure of hosting our good friend Martin Houston. Martin is a longtime energy industry leader with decades of global experience. He currently serves as Chairman of Omega Oil and Gas, a Non-Executive Director of Energean, BUPA Arabia, CC Energy, and Singapore GasCo, and a Senior Advisor at Moelis & Company. Martin previously co-founded Tellurian, where he served as Executive Chairman until the company's sale in 2024, and spent 32 years at BG Group, serving as Chief Operating Officer and Executive Director. Mark Castiglione is also attending Gastech and joined us for today's session. We were thrilled to host Martin and hear his perspectives on the global natural gas and LNG outlook, Asia's growing energy needs, and beyond. In our conversation, Martin and Mark share key themes emerging from Gastech, including energy security, affordability, and reliability, Asia's role as the primary engine of global energy demand growth, and a more pragmatic approach to decarbonization. They discuss how Asian policymakers and industry leaders are focused on securing the affordable and reliable energy needed to support economic growth and rising power demand. We explore the global natural gas and LNG outlook, the growing importance of resilience and diversity of supply, the push to advance new U.S. FIDs, and the potential for continued demand growth in increasingly price-sensitive markets such as China. We examine the intersection of energy and geopolitics, including growing government intervention in energy markets, the possibility of Russian natural gas eventually returning to Europe, U.S. natural gas resource depth, and significant gas development opportunities in Australia and Indonesia. We discuss ASEAN grid connectivity and the region's increasing focus on energy diversification and cooperation, Iran and the Strait of Hormuz, European gas storage levels, and potential surprises for global energy markets. Martin highlights growing investment in infrastructure “workarounds” to the Strait that could reshape regional energy flows and expresses optimism that global natural gas demand and supply could ultimately surprise to the upside, despite continued geopolitical uncertainty and volatility. We greatly appreciate Martin for joining us during a very busy week in Bangkok. In our upfront discussion, Mike Bradley noted that the primary themes in our lead-ins over the past several weeks have been elevated U.S. interest rates, heightened volatility in global oil markets, and below-average European natural gas storage levels. This week, however, another risk entered the spotlight: the AI-driven market scare, which has contributed to increased volatility and negatively impacted U.S. equity markets. In fixed income, the 10-year Treasury yield pushed above 5% for the first time since 2007. Markets are focused on Wednesday's FOMC meeting, with a 25-basis-point rate increase broadly expected and investors watching Chairman Warsh's comments for signals on inflation and further hikes. In energy, WTI rose to ~$103–$104/bbl, partly reflecting damage to Saudi Arabia's ~5 MMBpd East-West pipeline system. U.S. retail diesel prices have climbed to ~$6.25/gal, fueling debate over potential export restrictions. European natural gas prices also rose to ~$28/MMBtu, up ~200% year-to-date, as concerns persist over rebuilding storage ahead of winter. Mike wrapped by highlighting growing AI-related concerns, which contributed to a ~500-point decline in the DJIA. Recent comments from Anthropic's CEO have raised questions in the minds of investors about the longer-term growth trajectory of the Mag 7 and the industrial, utility, and energy companies benefiting from the AI infrastructure build-out. We hope you all enjoy the discussion as much as we did. Thanks again to Martin for joining and our best to you all!

Procurement's ‘hidden' operational costs often sit in the coordination required to get work done across the business. Beyond the hours spent chasing stakeholders, locating contracts, reconstructing negotiation history, and digging through systems, teams can lose value through delayed savings, unsustainable supplier agreements, and the opportunity cost of focusing on transactions instead of more strategic work.  Procurement works with nearly every other function, and so these costs can accumulate in the gaps between teams without ever appearing in traditional performance metrics. In this episode of The Sourcing Hero podcast, Host Kelly Barner welcomes Mike Fedorov to the show. Mike is the Chief Operating Officer and Co-CEO at Applied AI Labs. He has over 25 years worth of hands-on operations and supply chain experience, and he has either run or turned around operations for some of the most complex companies in the world. Listen in to hear Mike explain: Where procurement is most vulnerable to getting pulled into cross-functional busy work The difference between work that creates value and work that simply keeps a process moving How procurement should think about data readiness without getting stuck waiting for perfect data Links: Mike Fedorov on LinkedIn

Michael Medoro says nonprofit coalition building works when partners stay grounded in a shared mission, bring their own strengths to the work, and remain clear about what they can and cannot do. The Chief Operating Officer and Chief of Staff at Childhelp explains that bold advocacy is not about being the loudest voice in the room. It is about being clear, disciplined, and focused on outcomes for the people you serve.Some of the biggest challenges nonprofits address, including child abuse, trauma, and exploitation, cannot be solved by one organization working alone. Michael explains how coalitions can bring nonprofits, government agencies, corporations, and community partners together to reduce duplication, pool scarce resources, and advance systemic change.In this episode:Why coalition building is becoming a more necessary strategy for nonprofits facing systemic challengesHow mission-centered coalition work differs from partisan political advocacyWhy coalitions can help nonprofits create systemic change that would take one organization much longer to achieve aloneHow Childhelp's Children's Advocacy Center model brings law enforcement, medical professionals, child welfare agencies, prosecutors, and forensic interviewers together to reduce retraumatization and better support childrenThe common concerns nonprofits and corporate partners have about advocacy, including brand risk, loss of control, and slow decision-makingHow to keep advocacy focused on your mission instead of reacting to trends or the news cycleWhy shared values and clear roles matter more than funding and operational plans aloneHow Childhelp stays focused on its core strengths while connecting people to trusted partners and local resourcesWhy boards, legal teams, communications teams, and corporate partners should be involved early in coalition conversationsThe questions nonprofits should ask about mission alignment, governance, resources, ethics, and brand values before joining a coalitionA practical coalition-building framework: trust first, structure second, results measurement third, and ongoing communication throughoutHow to explain coalition decisions to donors, staff, corporate partners, and communities by starting with the mission-based whyYou will leave with a clearer way to evaluate coalition opportunities, establish boundaries and shared goals, build trust across sectors, and advocate for meaningful change without losing sight of your mission or your partners.Episode highlights: (0:00) Intro (1:18) Why coalition building matters for nonprofits today (3:52) How nonprofit coalition building differs from political advocacy (5:33) Why nonprofits choose coalition advocacy to strengthen mission impact (10:38) Common fears about coalition advocacy and corporate partnerships (11:55) How to keep advocacy focused on your mission (12:52) How shared values and clear roles build stronger coalitions (16:57) How boards and executive teams should approach coalition advocacy (18:26) Questions to ask before joining or launching a coalition (20:17) What effective coalition building looks like in practice (21:41) How to communicate coalition decisions with stakeholders (23:36) The future of coalition building for nonprofit impact (24:43) Closing thoughtsGuest: Michael Medoro, Chief Operating Officer and Chief of Staff, Childhelp ⁠⁠https://childhelp.org/⁠⁠](https://childhelp.org/⁠⁠Full transcript and show notes: https://www.anedot.com/blog/nonprofit-pulse-nonprofit-coalition-buildingMore episodes and the monthly newsletter: https://www.nonprofitpulse.com/⁠If this was useful, follow Nonprofit Pulse wherever you listen.Nonprofit Pulse is a podcast by Anedot that explores trends, insights, and resources that help nonprofits accomplish their mission. Hosted by Josh Breland.

What's in your hand? In a world where we can drift toward either helplessness or self-reliance, Brian Jobe, Church on the Move's Chief Operating Officer, and Whit George, our Lead Pastor, explore the difference between what we can control, what we can influence, and what ultimately belongs to God.   While we often want immediate results, God is far more interested in shaping our character and growing us through faithful obedience, one small step at a time.   Whether you're navigating relationships, leadership, a difficult season, or simply wondering what God is asking of you right now, this conversation will encourage you to focus less on what's outside your control and more on what God has already placed in your hands.   Show notes: Listen to the weekend message: God's Power & Your Obediencehttps://youtu.be/xCZmHiNhOl0?si=cheKPWTyi76fqnyR

Send us Fan MailIn this episode of Coffee N°5, Lara Schmoisman chats with Oliver Garfield, former COO and Co-President of Cos Bar. Oliver dives into the remarkable history of Cos Bar, founded in Aspen by his mother, Lily Garfield and how it evolved into a premier luxury beauty retailer. From building scalable infrastructure and navigating early-stage growth to mastering retail education, brand positioning, and digital trends, this conversation uncovers what it takes to scale a luxury beauty brand while maintaining customer trust and capital efficiency. • Key Topics Covered:The founding story of Cos Bar in Aspen and its evolution into luxury beauty retail.Lessons in scaling early-stage businesses, managing cash flow, and building operational infrastructure.The role of retail partnerships, sales education, and staff training in driving brand success.How beauty retail is shifting across D2C, social media, wholesale, and prestige vs. mass-market lines.Key considerations for early-stage investing, brand positioning, and working with beauty incubators.• About Oliver Garfield:Oliver Garfield is an experienced retail executive and investor who served as Chief Operating Officer and Co-President of Cos Bar, the original luxury multi-brand beauty retailer founded by his mother, Lily Garfield. Growing up alongside the family business, Oliver played an instrumental role in modernizing Cos Bar's operations, expanding its retail footprint, and building scalable processes across physical and digital channels. Today, he brings deep expertise in luxury retail strategy, capital management, and early-stage brand development. 

In this Road to PMRE episode Reed sits down with real estate media innovator, Vince Collura to discuss the rapid use of AI and business growth do's and don'ts. Who better to get trade secrets from, than the guy who built Gotham Photo Company in New York, then VHT Studios, where he rose to Chief Operating Officer, and became part of the leadership team that guided the company through its acquisition by Matterport. Collura gives us tips on how to intelligently use AI and where to place your values and focus. We learn that client dollars say more than client words and that business is and should be personal. From workflows to mistake recaps, we hope you enjoy this insightful episode of Upmarket pod with Reed Fish and Vince Collura.It's time to start thinking about PMRE 2026! Go to pmreconference.com for all the details on PMRE 2026, which is November 17-19th at Palms Resort & Casino in Las Vegas. The Photography and Media for Real Estate conference will be better than ever this year! Upmarket is proud to be the official podcast of PMRE!Upmarket Pod is once again, beyond excited to partner with iGUIDE to bring you our exclusive Road to PMRE 2026 series of Upmarket episodes. SWEEPSTAKES ALERT - iGUIDE and their Tour to PMRE is giving away ONE MORE (!!!!!!) ALL-EXPENSES PAID TRIPS TO PMRE 2026!!!!! That's right, the next lucky winner will be drawn in October to win a PMRE ticket, travel and accommodation, all compliments of the fine folks at iGUIDE. To enter, all you need to do is follow @go_iguide and @upmarketpod on Instagram. Then, go to goiguide.com/pmre and enter your email address and you'll be entered in the drawing.NOTE If you have already bought a ticket and/or booked travel to PMRE and win the sweepstakes, iGUIDE will reimburse you for money spent.Follow the pod on Instagram at @upmarketpod.The Presenting Sponsor of Upmarket is AutoHDR, helping real estate media professionals deliver high-quality edited photos faster and more efficiently. As a special offer for Upmarket listeners, get one month of free photo editing with your purchase. To learn more and claim the offer, visit autohdr.com/upmarket.Another amazing sponsor is iGUIDE, which helps real estate professionals capture spaces fast and with industry-leading accuracy. Their PLANIX Pro camera delivers trusted measurements, with no subscriptions and priced per project. Options like iGUIDE Instant provide a clean 3D tour and interactive floor plan in minutes, starting at $7.99. Learn more at goiguide.com or @go_iguide. Use code UpmarketPod gets you 10% off the iGUIDE PLANIX R1 Camera or any of the bundles in our store front. https://store.goiguide.com/products/iguide-planix-r1Another sponsor is HDPhotoHub, the all-in-one platform for ordering, scheduling, and delivering complete marketing kits, from video reels to print. With pay-per-listing pricing, transparent terms, and industry-leading integrations, HDPhotoHub helps you build the workflow you actually want. Visit HDPhotoHub.com and use code Upmarket to get your first 15 full deliveries free.Another amazing sponsor of Upmarket is SecondFloor, the fastest way to create a finished floor plan. It's so fast that you can deliver the finished floor plan while you are still on-site! Not only that, but you can get UNLIMITED floor plans for one low monthly fee. We love SecondFloor and you can go to secondfloorapp.com/upmarket and any new subscriber will get a one-month free trial.Our Action Items are sponsored by PixlCRM, where you can scale your real estate photography business through automation. It's an all-in-one business and marketing platform that complements your current delivery app. If you go to pixlcrm.com/upmarket you can get a 30-day risk-free trial!

Introduction Ask an insurance operator to write down how a policy endorsement actually gets processed, and you will usually get about six steps. The real number is closer to fifty. The other forty-four live in the head of whoever has been doing the job longest, and they leave when that person does. Giancarlo Stanton, Co-Founder and CEO of Magiq, has built a company around that gap. His argument is that you have to know what the process actually is before you automate it, and most operations don't. The industry is buying agents to handle work nobody has written down, which is how you end up with a system whose decisions nobody can explain. In this episode, Josh Hollander and Giancarlo get into what it takes to pull a process out of a competent person's head, why the exceptions matter more than the normal path, and what changed in one support operation once someone finally mapped the work. Guest Bio Giancarlo Stanton is Co-Founder and CEO of Magiq. He started in complex commercial litigation, moved in-house, and became General Counsel and VP of Claims at Swyfft before serving as Chief Operating Officer at Cover Whale. Along the way he advised Obie, FRG Specialty, and Sunfish. That path put him in the back office of regulated businesses during periods of fast growth, which is where he formed the view that the minutiae are the whole game. He founded Magiq with Nick Eich, previously at Groupon and then on the engineering team at Kin, to build the thing he kept needing as an operator: a way to go from what should get done to proof that it actually happened. Key Topics -Your best people cannot describe their own jobs - When something becomes routine it becomes invisible, so asking an expert to write down what they do all day produces a partial answer at best. -The mirror problem - Magiq shows an organization its own process as steps one through fifty, and the response is almost always that leadership knew about step one and step fifty and assumed the rest. -Insurance runs as an ecosystem, not as silos - When billing misses a cancellation for nonpayment, claims pays a loss that should never have existed, which is why Giancarlo argues point solutions aimed at one function cannot fix the operation. -The exceptions are where the value sits - The flat cancel and rewrite that one person handles differently today than yesterday is what turns a bordereau into a conversation with your reinsurer about why the math doesn't math. -What mapping the work actually did - A support operation went from a one-in-five call response rate and an 8.8 day email response time to 96-97% call response and 5.8 hours, seven months in. -Sales is a process too - Mapping the inbound lead decision tree and empowering producers to end calls that were never a fit drove a 23% improvement in per-producer output and a $10 million gross written premium lift over a seven month engagement. -The staffing question - Giancarlo makes the case that doing more with the team you have lands better with buyers than headcount reduction, and that a business only profitable with no employees was never really profitable. Notable Quotes "You can't automate things you don't understand. And that, I think, is just objectively true. But that doesn't stop people from trying." "No one is sitting there running a business saying, I need more AI. They're saying, I need less cost, or I need more sales, or ideally both. And probably fewer errors." "People don't do things incorrectly because they want to. They do things incorrectly or inefficiently because they think they're doing them correctly, but it's eight thirty at night and it's their fiftieth endorsement." "If the only way your business is profitable is for there to be no employees, then you probably just don't have a profitable business to begin with." "It's really about making sure the mistakes don't happen, not making sure the people aren't there." Resources Guest: Magiq: https://usemagiq.com/ Giancarlo Stanton on LinkedIn: https://www.linkedin.com/in/giancarlo-stanton-1b011a59/ Magiq on LinkedIn: https://www.linkedin.com/company/usemagiq Host & Organization: Joshua R. Hollander on LinkedIn: https://www.linkedin.com/in/joshuarhollander/ Horton International (USA): https://www.horton-usa.com/ Insurtech Leadership Podcast (LinkedIn Showcase): https://www.linkedin.com/showcase/insurtech-leadership-show Subscribe & Review If you enjoyed this episode, subscribe on your favorite platform and leave a review. The Insurtech Leadership Podcast is available on YouTube, Podbean, Apple Podcasts, and Spotify.

How did the Madring come to life? What makes it such a unique track compared to the rest of the F1 calendar? And why is ‘La Monumental' the corner everyone's talking about?As we head to the heart of Madrid for the Spanish Grand Prix this weekend, Christian Hewgill has been finding out more about F1's newest circuit.He's joined by F1 correspondent Lawrence Barretto, who was Carlos Sainz's passenger as he drove the very first lap of the track earlier this year, and the Madring's Chief Operating Officer, Carlos Jimenez, to answer your questions about this exciting new challenge for the drivers.

On this episode of the podcast, we're joined by Ian Munroe, CCM, ECM, the General Manager and Chief Operating Officer at Winter Park Racquet Club in Winter Park, FL. Ian shares his GREET philosophy, which stands for Greatness Requires Exceptional Every Time. We also discuss the role that clear service standards, training, repetition, and accountability play in making great service feel natural rather than scripted and what it takes to build a culture of service excellence.

All Home Care Matters and our host, Lance A. Slatton, were honored to welcome Dr. Vicki Wright-Hamilton, Founder of PeacefulCare.ai, back to the show for an important conversation about why families need more than group texts, notebooks, memory, and scattered updates to manage increasingly complex caregiving responsibilities.   In this conversation, Dr. Wright-Hamilton introduces the concept of "care intelligence" and explains why caregiving today requires more than simply managing tasks. Families are coordinating medications, appointments, sleep changes, mood, appetite, routines, provider notes, schedules, and family communication—often while one overwhelmed person quietly carries the responsibility of holding everything together.   The reality is that group texts are not a care system. For millions of families, especially those in the sandwich generation, caregiving is happening alongside raising children, managing careers, running households, maintaining relationships, and handling the emotional pressure that comes with caring for someone they love. Dr. Wright-Hamilton and Lance discuss the invisible load carried by the "responsible one" in the family and why caregivers themselves must become a central part of the care plan.   They also explore why caregiving is no longer only a family issue. It is increasingly a workplace and leadership issue. Working caregivers are balancing professional responsibilities with medical appointments, emergencies, care coordination, family communication, and the emotional demands of caregiving—often without their employers ever realizing the full extent of what they are carrying.    About Dr. Vicki Wright-Hamilton:   Dr. Vicki Wright-Hamilton is the founder of VWH Technology, LLC and the creator of PeacefulCare.ai, an AI-powered caregiver intelligence platform designed to help families move from scattered information to shared understanding. She has spent more than four decades in executive leadership, including serving as a Chief Operating Officer, Interim CIO, transformation strategist, consultant, speaker, and advisor helping senior leaders navigate some of the most disruptive technology shifts of their careers.   Through VWH Consulting, Dr. Wright-Hamilton works with executives navigating disruptive technology and artificial intelligence while maintaining a people-first focus on change management, adoption, and leadership. Her work with PeacefulCare.ai grew from both her professional experience and a lifetime of caregiving. As a child, she helped her mother care for her grandmother and great aunt. Her great aunt ultimately passed away holding her hand. As an adult, Vicki and her husband cared for his brother for 26 years, and during a seven-year period she became the simultaneous primary caregiver for four additional loved ones while raising her family and continuing her career.   Those experiences gave her an intimate understanding of what happens when one person becomes the center of an entire family care system.    About PeacefulCare.ai:   PeacefulCare.ai is an AI-powered caregiver intelligence platform built to help families coordinate care, understand patterns, support caregiver wellness, and stay connected. Most caregiving apps help families manage care. PeacefulCare.ai helps families understand care. The platform helps families bring together important information across medications, appointments, mood, sleep, appetite, routines, care notes, tasks, family updates, and caregiver wellness so that patterns that might otherwise be overlooked can become easier to recognize.

John Miniotis, President and CEO of AbraSilver Resource Corp (TSX: ABRA) (OTCQX: ABBRF), joins me to review key milestones achieved this year from the updated Mineral Resource Estimate (MRE), Phase 1 Definitive Feasibility Study (DFS), environmental permit approvals from both provinces, RIGI approval, commencement of the bridge engineering phase, Phase 2 economics trade-off studies underway, board and management team additions, and the ongoing Phase 6 drill program on the Company's wholly owned Diablillos property in the mining-friendly provinces of Salta and Catamarca, Argentina.    In May the company released an updated Mineral Resource Estimate (“MRE”), which demonstrated significant growth across the Project, with Measured & Indicated (“M&I”) resources now totaling 232 million tonnes (“Mt”), containing approximately 248 million ounces (“Moz”) of silver and 2.54 Moz of gold (454 Moz silver-equivalent “AgEq”). For the first time ever, the DFS released in June now includes the Project reserves as proven and probable ounces.   DFS Study Highlights on just the tank leach portion of the Project, based on a stand-alone 9,000 tonnes per day (“tpd”) processing operation:   After-tax NPV5% of $3.0 billion (CAD$ 4.2 billion), 41.9% IRR and 1.7-year payback at base-case metal prices. At spot prices, after-tax NPV5% increases to $4.8 billion (CAD$6.7 billion) with an IRR of 56.5% and payback of 1.4 years. Average annual production of 20 Moz silver equivalent (“AgEq”) during the first five years of full mine production, comprised of 14 Moz Ag and 89 koz Au; Average life-of-mine (“LOM”) annual production of 10 Moz AgEq, comprised of 5.9 Moz Ag and 62 koz Au over a 25-year life of mine (“LOM”). Low All-in Sustaining Cash Costs (“AISC”)2 of $20/oz AgEq over the LOM – positioning Diablillos among the lowest-cost primary silver projects globally.  Initial capital expenditures of $722 million (including $98 million contingency) with subsequent sustaining capital of $520 million funded through operating cash flow.  Increased Proven and Probable Mineral Reserves of 77.9 Mt grading 146 g/t Ag Eq, containing 183 Moz Ag and 1.8 Moz Au (366 Moz AgEq), estimated from an open pit optimized using metal prices of $29.50/oz Ag and $2,800/oz Au. First production targeted before year-end 2029, subject to a final investment decision (“FID”) expected in Q2 2027.   The Company is working on an upcoming Phase 2 economics study: This will incorporate a PEA on the heap leach expansion to process lower grade mineralized material that would provide incremental gold and silver production. Trade-off studies are being reviewed that analyze the potential for higher throughput rates if there was a larger plant built, (possibly doubling throughput) Ongoing Phase 6 exploration program, further testing earlier-stage targets like Cerro Viejo, Condoryacu, as well as growing resource at Occulto East and JAC. This program will add to a resource update before the updated DFS next year.   Other Key Company Milestones:   The Company has already received approval of the Environmental Impact Assessment (EIA)  {“Declaración de Impacto Ambiental” or “DIA”} from both the Government of Salta Province and the Catamarca Province in Argentina. The company has issued a Limited Notice to Proceed to Worley to commence the bridging engineering phase, and initiates the workstreams required to support a final investment decision ("FID") targeted for the second quarter of 2027. Marie Inkster has been appointed as Executive Chair of the Board of Directors; Jeremy Weyland has been promoted to Chief Operating Officer; Wendy Kaufman, CPA, CA, has been appointed as a Director of the Company and will serve as Chair of the Audit Committee; John Naisbitt  has been appointed Project Director, and the Company is actively expanding its Project Development team with additional appointments expected in the very near term at both the Diablillos site and at the corporate level.   Click here to follow the latest news from AbraSilver Resource Corp    If you have any follow up questions for John regarding at AbraSilver, then please email them into me at Shad@kereport.com.   In full disclosure, Shad is a shareholder of AbraSilver Resource Corp at the time of this recording and may choose to buy or sell more shares at any time.     For more market commentary & interview summaries, subscribe to our Substack reports:   The KE Report: https://kereport.substack.com/ Shad's resource market commentary: https://excelsiorprosperity.substack.com/     Investment disclaimer: This content is for informational and educational purposes only and does not constitute investment advice, an offer, or a solicitation to buy or sell any security. Investing in equities and commodities involves risk, including the possible loss of principal. Do your own research and consult a licensed financial advisor before making any investment decisions. Guests and hosts may own shares in companies mentioned.  

In this episode, Ari is joined by close friends and two of the most important voices in our space: Rebecca Rettig, Chief Operating Officer and Chief Legal Officer at Jito Labs, and Michael Mosier, founding partner of Arktouros and former acting director of FinCEN.Rebecca developed deep subject matter expertise as a financial-services litigator working with the earliest DeFi protocols, including an early pitch to Uniswap when the team numbered four people in a Williamsburg loft. Michael came through DOJ, OFAC, and FinCEN, and traces a through-line from protective orders for domestic-violence survivors to cryptography as a tool for people living under authoritarian control.The focus is on the future of DeFi. In a brand new paper, the dynamic duo lay out a framework institutions can implement under current law, and explains why OFAC and BSA enforcement has never targeted SWIFT, telecoms, or RPC nodes the way critics fear it will target crypto infrastructure. They cover the GENIUS Act's focus on issuers rather than networks, US DOJ's prosecution of a Tornado Cash developer and the Blockchain Regulatory Certainty Act. Mosier also addresses the panic around AI, arguing these systems function as motion sensors rather than a person standing in front of the car with a red flag.

How do you evolve a 40-year-old brand without losing what made people love it in the first place?In this episode, Brittany sits down with Jeff Hetsel, President and Chief Operating Officer of Cicis Pizza, to talk about the people, principles, and decisions driving the iconic brand forward. Jeff has spent 34 years with Cicis, working his way through nearly every level of the organization and developing a perspective that spans both the corporate office and the restaurant floor.They explore how Cicis has remained true to its core identity while continuing to evolve, from expanding its game rooms and launching a loyalty program to embracing technology as a way to eliminate friction and help employees better serve guests.They also dig into what value really means beyond price, why Jeff sees franchising as an opportunity to change lives at scale, and how Cicis continues to invest in the people who bring the brand to life every day.Whether you're leading a legacy brand, managing a growing team, or thinking about how to evolve your customer experience, this conversation is a reminder that growth and innovation work best when you stay close to the people you serve.You'll learn:Why Jeff believes “the answers are all outside of this building”How staying close to frontline employees can make you a better leaderHow Cicis Pizza thinks about value beyond priceWhy evolving a legacy brand doesn't mean abandoning what made it successfulHow Cicis uses technology to eliminate friction—not replace peopleWhy Jeff sees franchising as a way to change lives at scaleHow Cicis is using loyalty to build stronger relationships with its guestsWhy the people closest to your customers can uncover opportunities you'll never find in a boardroomWhy great people remain the foundation of a great customer experience--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

Read the show notes and full transcript on our site: growyourcreditunion.com A 77-year-old credit union did the due diligence, picked a solid vendor, and built a whole strategy on it. Then the vendor went under and took the credit union with it. The lesson isn't about that vendor. It's about what happens when your entire plan has a single point of failure and no way out. In this episode: How credit unions can stand out when every institution has the same AI tools What a collapsed cannabis-banking strategy really teaches about vendor risk Whether stablecoins are the deposit threat everyone fears Plus we talk with Jack Smith, CEO and Co-founder of Pure IT, about CU Intersect, the credit union event actually worth your January. A huge thanks to Pure IT for sponsoring this episode. Learn more at pureitcuso.com. Links from this episode: CU Intersect (January 25-27, 2027, New Orleans): cuintersect.com Host: Joshua Barclay Co-host: Becky Reed Guest: Andrew Mattingly, Chief Operating Officer, FORUM Credit Unions

As a resilience professional, where do your responsibilities end? Beyond resilience, are you also accountable for situational awareness, third-party risk, and related functions? And how many tools does it take to manage it all?   Hello everyone and welcome to episode 250 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by our friend Vince Davis, a long time emergency management and resilience professional who is now the Chief Operating Officer for Statera. Vince and Mark use the features of Statera as a case study to demonstrate the various things that we, as resilience professionals, need to manage. Things like, exercise development, IT disaster recovery, business continuity, cyber response, situational awareness and much more. Using Statera as an example, this episode provides insight into everything we should be paying attention to.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Jérôme Lebleu, COO of CORE We have Jérôme Lebleu from the non-profit organization CORE (Community Organized Relief Effort) on the Disaster Podcast weekly episode today. He’s the President and Chief Operating Officer of the disaster response and relief organization. CORE provides immediate response support after a disaster and works to help communities to be self-reliant in the aftermath of a major event. CORE’s website says their organization is “…powered by a team of relentless optimists.” Founder and Actor Sean Penn says of their mission once boots are on the ground, “We listen, we learn, we act.” Listen to the episode to see how this non-profit puts these core tennets into practice as the team interviews Jérôme. Click HERE to support CORE’s current efforts in the aftermath of the Venezuela earthquake. The episode also was co-hosted by Sam Bradley and Jamie Davis. Scroll down for Podcast Discussion Summary Thank you as always to Paragon Medical Education Group for their long-term support of the Disaster Podcast. Dr. Joe Holley and the team at Paragon continue to provide excellent and customized disaster response training to jurisdictions around the U.S. and internationally as well. Podcast Discussion Summary Interview with Jerome LeBleu Jamie and Sam discussed their upcoming interview with Jerome LeBleu, president and CEO of CORE (Community Organized Relief Effort), a global emergency response nonprofit founded in 2010 after the Haiti earthquake. Jerome explained that CORE focuses on being agile and local in their crisis response approach, emphasizing the importance of working with local partners and empowering communities affected by disasters. He shared his background working with the International Organization for Migration in the Dominican Republic, where he worked on addressing human trafficking and protecting Haitian migrants’ rights, and noted how his master’s degree in law and diplomacy has been valuable in his current work dealing with international emergency response. Community Powered Disaster Response Strategy Jerome explained CORE’s approach to disaster response, emphasizing their Community Powered Response strategy which focuses on rapid deployment, listening to local partners, and acting based on community needs rather than telling communities what to do. He described their long-term commitment to supporting recovery in disadvantaged communities, aiming to help them maximize resources and recover better than before. Jerome also highlighted the importance of “relentless optimism” in their organization’s work and their aggressive risk appetite when serving underserved populations, noting that greater risk often leads to greater impact for these communities. Emergency Response Process Overview Jerome explained the organization’s emergency response process, describing how they convene internal go/no-go meetings to assess crisis situations and determine resource allocation. He detailed their approach to deploying response teams, emphasizing the importance of logistics and building a roster of both domestic and international response personnel. Jerome also outlined their comprehensive approach to disaster preparedness, highlighting their work throughout the disaster life cycle and their implementation of CERT programs in the U.S. Disaster Mitigation and Resilient Infrastructure Jerome discussed his organization’s work on disaster mitigation and climate-resilient infrastructure, including programs for cert and physical mitigation works like drainage canals and retaining walls. He explained their approach of working through the entire disaster cycle from response to preparedness and mitigation activities, ensuring long-term resilience in their work. Jerome provided an example of building a berm around a flooded village in Pakistan to prevent future losses during heavy rains. CORE Priority Areas and Challenges Jerome outlined CORE’s three main priority areas: emergency response and preparedness, addressing climate change, and improving health access. He explained that while they face resource constraints requiring strategic prioritization, their focus on efficiency and mission alignment helps maximize impact. Jerome noted that while CORE is managing well, the current challenging nonprofit environment presents significant difficulties as needs continue to rise. Relief Compass Software Platform Jerome explained Relief Compass, a software platform developed by CORE that allows responding organizations to collaborate and coordinate relief activities in one place, with the goal of improving the survivor experience. He shared an example of its use in Venezuela after an earthquake, where it helped local organizations track donations and distributions in real time. Jamie and Sam expressed appreciation for Jerome’s work and encouraged listeners to support CORE by volunteering or donating at coreresponse.org. Wrap up and updates The team went through contact information and the team encouraged listeners to stay safe. The group discussed the role of specialized training, with Jamie highlighting the sponsorship of the Disaster Podcast by Paragon Medical Education Group. Catch the full episode using the player above or on your favorite podcast platform, and don't forget to subscribe to the Disaster Podcast for weekly insights from leaders in disaster response and research!

In a live conversation recorded at Aspen Ideas: Health, executives from a hospital, insurer and pharmacy join a top Trump administration official and leading health economist to discuss how to collectively bring down health care costs.Guests:Stephanie Carlton, Deputy Administrator, Centers for Medicare & Medicaid ServicesBrendan Carr, CEO, Mount Sinai Health SystemDavid Cutler, Professor of Applied Economics, Harvard UniversityKaterina Guerraz, Chief Operating Officer, Aetna; President, Aetna MedicaidJohn Love, Vice President, Amazon PharmacyWatch a video of this conversation at Aspen Ideas: Health, along with another conversation about medical uncertainty moderated by our host Dan Gorenstein.This episode was produced by Ryan Levi and mixed by Andrew Parrella.The Tradeoffs theme song was composed by Ty Citerman.Special thanks to Ifrah Asmat, Eric Baker, Tonya Bauer, Katie Taylor and Ryan Zynger [zinger].Learn more: Read the full reporting and explore additional resources on our website.Want more Tradeoffs? Join more than 5,500 readers who trust Tradeoffs for clear, deeply reported health policy insights. Sign up for our free weekly newsletter.Tradeoffs helps you cut through the noise with clear, deeply reported journalism on the forces driving health care's toughest choices — reporting you won't find anywhere else. If our work helps you stay informed, support it with a donation today. Hosted on Acast. See acast.com/privacy for more information.

Justin Carroll joined MB2 Dental in 2014 and now serves on the executive leadership team as Chief Operating Officer. With over 17 years in the healthcare field, Justin shares how an encounter with our Founder and CEO, Dr. V, led him to join the company in 2014, leaving behind his career in private equity. He has significantly contributed to the company's growth, discussing MB2's evolution from a de novo growth model to acquisition-based expansion, growing from 45 to over 750 practices across 43 states. Justin provides insights into the company's doctor-first approach, the challenges of scaling while maintaining a partnership-focused model, and the pivotal decision to bring in outside capital. This episode offers a fascinating look at the strategic thinking behind MB2's rapid growth and its innovative approach to dental practice management. ------------------------------------------------------------------------ Subscribe & Listen: Spotify: https://open.spotify.com/show/69Dz26h... Apple Podcast: https://podcasts.apple.com/us/podcast... ---------------------------------------------------------------------- Follow MB2 Dental on Social: MB2 Dental: mb2dental.com Instagram: instagram.com/mb2dental Facebook: facebook.com/mb2dental YouTube:    / @mb2dental   LinkedIn: linkedin.com/mb2-dental

The Wisconsin potato harvest has been underway for a few weeks. How does it look? Kiley Allan gets a grower perspective from Heidi Alsum-Randall, Chief Operating Officer at Alsum Farms & Produce in Friesland. Alsum-Randall says the company is having a high-quality potato harvest, utilizing integrated pest management and new precision drones to scout fields and target pesticide applications only where needed. She says French fries remain the top potato product in the U.S. (where potatoes have been named the favorite vegetable for nine straight years), with frozen processing projected to grow 1% annually as processors experiment with new cuts and scrap utilization. The global market is highly competitive and costly, though European potato production saw significant drops last year, including double-digit declines in countries like Germany, France, and Poland. While the Russet Burbank remains the leading variety for fries, processors are adopting new potato varieties that offer higher bruise resistance and ideal gravity/sugar levels.Consumer perception of potato healthiness is improving nationwide, supported by industry outreach highlighting potatoes as rich sources of vitamin C and fiber.There is rain in the forecast, but so far it has manifested itself on radar. Stu Muck explains what has to happen for that rain to really materialize, and where.Walk into most elementary school classrooms and you're likely to see a white board, staplers, erasers - stuff like that. Walk into a third grade classroom in Green Bay and you'll see chickens! Not just for a day - but everyday! They're the teaching tool for Ashley VandenBush. She teaches third grade at Father Allouez Catholic School in Green Bay. VandenBush did not grow up on a farm, but as a student teacher, she realized very little is taught about Wisconsin agriculture. She educated herself about agriculture so she could share what she learned with her third graders. Early on, she was dismayed when asking the kids about where there food comes from, which prompted her to add lessons in agriculture to her curriculum each year. This led to her class not only adopting a cow, but more recently they adopted chickens! The chickens are IN THE CLASSROOM, so the kids have to care for them. And during the Brown County Fair in August, several of her students took the chickens to the fair. Teri Barr takes us on this unique classroom tour.Wisconsin ag lenders are keeping an eye on farms bottom line. Rose Oswald Poels, President and CEO of the WI Bankers Association says right now there's no cause for alarm, but the state's crop farmers are facing some really depressed prices.Normally when it comes to gauging cheese prices, the Wisconsin markets eyes look to Europe. Katie Burgess, dairy analyst with EverAg tells Pam Jahnke that normally the EU would dictate the direction of global cheese prices. However, lately New Zealand's been stealing the spotlight with lower cheese prices while the EU's go up. Burgess says that's a concern since a lot of WI/US cheese has found solid markets in Australia. Given the proximity New Zealand is to that country/continent - it bears monitoring.See omnystudio.com/listener for privacy information.

The growers of America's favorite vegetable are back in the field for harvest. Heidi Alsum-Randall joins us, she's the Chief Operating Officer at Alsum Farms & Produce. She tells Kiley Allan what this year's harvest has had in store.See omnystudio.com/listener for privacy information.

In this episode, Shannon Cameron, MBA, MHIIM, CPC, Chief Operating Officer, Anesthesia Financial Solutions, LLC, discusses how AI, automation and advanced analytics are reshaping revenue cycle operations, from denials and prior authorization to reimbursement and payment accuracy. She also shares lessons on governance, workforce evolution and leading effectively across complex healthcare organizations.

"Don't be afraid to start over. Don't be afraid to take a step back and reflect even if that is in terms of professional title, if it's in terms of pay, if you can afford to do that. But don't be afraid to take one step back if it means that you're going to take two steps forward in five years." This week's "At her Career Crossroads" insight comes from Lindsey Busfield. Here are 3 reasons why you should listen to this episode: You're successful, but you know where you are isn't where you want to stay. Lindsey shares what it was like to leave a successful position, start over as a temp, and build a new skill set that eventually led her to work that was a much better fit. You're trying to figure out what your next career move could actually be. You'll hear a practical way to look at what you've loved—and haven't loved—about your work over the past 10–15 years and use those clues to consider what could come next. Taking a step backward in title or salary feels difficult when you've worked hard to get where you are. This conversation offers another way to think about starting over and why a temporary step back could help you move toward work that feels more meaningful and fulfilling. Lindsey Busfield is a leading expert in legal SEO and content marketing and the Vice President, Chief Operating Officer, and Partner at Optimize My Firm. Her career has taken her from studying philosophy and teaching English to managing agricultural compliance with Amish farmers before eventually finding her place in legal SEO. Connect with Lindsey at: Website: https://optimizemyfirm.com/ Email: lindsay@optimizemyfirm.com LinkedIn: https://www.linkedin.com/in/lindsey-busfield/ Podcast: Personal Injury Marketing Minute https://optimizemyfirm.com/podcasts/ Find Lindsey's book on Amazon here: How Personal Injury Lawyers Get Leads: What Works, What Doesn't, and Why   Would you prefer to watch or listen to the podcast on YouTube?Head on over to https://www.youtube.com/@leadershippurposepodcast Want to connect? Connect with Dr. Robin on  LinkedIn: https://www.linkedin.com/in/robinlowensphd/ Facebook: https://www.facebook.com/robinlowensphd Instagram:  https://www.instagram.com/robinlowensphd/ Email: Robin@LeadershipPurposePodcast.com Thank you for listening! Rate, review, & follow on Apple Podcasts or your favorite podcast player. Talk to you soon! This episode was produced by Lynda, Podcast Manager for Business Owners at https://www.ljscreativeservices.co.nz

In this episode, Shannon Cameron, MBA, MHIIM, CPC, Chief Operating Officer, Anesthesia Financial Solutions, LLC, discusses how AI, automation and advanced analytics are reshaping revenue cycle operations, from denials and prior authorization to reimbursement and payment accuracy. She also shares lessons on governance, workforce evolution and leading effectively across complex healthcare organizations.

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Daniel Quinonez, Chief Operating Officer of Plumbing-Heating-Cooling Contractors -National Association. They discuss HVAC licensing standards, technician training, safety risks, workforce education, and preparing contractors for industry change. Dan shares perspectives on building trade careers through continuous learning, business education, community, and technology adoption. The conversation also covers how AI, data centers, and evolving tools can create opportunities for contractors who stay ready to adapt.   Expect To Learn: Why EPA certification alone may not provide sufficient HVAC training. How licensing standards can support safer installations and consumer protection. Why training and mentorship remain essential throughout an HVAC career. How Pell Grants may expand access to qualifying workforce programs. When technicians often begin transitioning into HVAC business ownership. How business and leadership education can support career growth. Why contractors should treat AI and new technology as resources for efficiency.   Timestamps: 00:00 - Daniel Quinonez returns for part two 01:55 - Licensing standards for HVAC technicians 02:58 - How diluted licensing can affect quality 04:50 - A costly water heater installation example 05:44 - Carbon monoxide and combustion safety risks 07:20 - Pell Grants for workforce education 08:16 - Career opportunities in the trades 11:04 - Transitioning from technician to business owner 14:03 - Building a future-ready HVAC business 16:14 - Staying open to new tools and technology   Follow our Guest Daniel Quinonez: LinkedIn: https://www.linkedin.com/in/daniel-quinonez-690ba68/  Company LinkedIn: https://www.linkedin.com/company/phccnational/  Company Website: http://www.phccweb.org/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

GCH Technologies: Building Trust Into Business-to-Consumer Communications, Podcast, GCH Technologies is focused on enabling trusted business-to-consumer communications across messaging, voice and emerging communications technologies. The company works alongside wireless operators, carriers, aggregators, verification providers and industry organizations rather than competing with those participants By Doug Green “Trust doesn't happen by accident.” That observation captures the central theme of my conversation with Cliff Holsenbeck, Chief Operating Officer and Co-Founder of GCH Technologies: how the telecom industry can make it easier for legitimate businesses to communicate with consumers while making trusted communications channels increasingly difficult for fraudsters to exploit. GCH Technologies is focused on enabling trusted business-to-consumer communications across messaging, voice and emerging communications technologies. The company works alongside wireless operators, carriers, aggregators, verification providers and industry organizations rather than competing with those participants. GCH is also the operator of the U.S. Short Code Registry, giving the company a unique position within the infrastructure that supports business messaging. During the podcast, Holsenbeck discusses why trust has become such an important issue as consumers increasingly rely on messaging and other digital communications to interact with businesses. The technology itself has evolved rapidly, but many of the administrative processes behind trusted communications remain fragmented, manual and inconsistent. Legitimate businesses can face lengthy onboarding processes, while carriers and service providers must simultaneously prevent bad actors from gaining access to the same trusted channels. The challenge, Holsenbeck explains, is finding the right balance. Businesses need efficient ways to establish their identities and begin communicating with customers. At the same time, the communications ecosystem needs confidence that those businesses are who they claim to be and are using those channels for legitimate purposes. That means trust begins well before a message or call reaches the consumer. Identity verification, consistent onboarding processes and greater transparency across the ecosystem are increasingly important components of trusted communications. GCH is addressing those issues through vendor-neutral platforms designed to modernize administrative and onboarding processes while maintaining rigorous verification standards. Artificial intelligence also has a role. GCH is using AI to provide better information and stronger intelligence during onboarding and verification, helping ecosystem participants make more informed decisions while reducing manual work and improving consistency. But one of the larger messages from the conversation is that no single company can solve the trust problem. Wireless operators, carriers, messaging providers, verification partners, technology companies and industry organizations all have a role in protecting consumers while preserving access for legitimate communications. Looking ahead, Holsenbeck sees business messaging becoming richer and more interactive, with AI, automation and new communications formats creating new opportunities for businesses and consumers. Those advances will also make identity and trust even more important. As communications become increasingly automated and sophisticated, knowing who is communicating — and why — becomes a foundational part of protecting consumers and maintaining confidence in the communications ecosystem. GCH expects the industry to continue moving toward more automated, API-driven processes while increasing collaboration between carriers, brands, verification providers and industry organizations. The goal is straightforward: make trusted communications easier for legitimate businesses and harder for fraudsters. And, as Holsenbeck puts it, that trust doesn't happen by accident.

GEC 25 Year Impact Report: https://www.gec.ie/impact-report Niamh Collins has spent more than 15 years inside Ireland's startup ecosystem, and for the last three she has run the Guinness Enterprise Centre — one of Ireland's first enterprise hubs and now one of its largest, home to over 160 companies across five floors of a former Guinness hop store in the Liberties. Her vantage point is the connective tissue of the ecosystem: the introductions, signposting and supports that turn a founder with an idea into a company selling into the US, the UK and Europe.In this conversation, we get into:What "managed serendipity" looks like in practice — how one founder's presentation to a visiting Tampa Bay delegation turned into a new customer, a research partner and a US investor introductionThe supports most Irish founders don't know exist — monthly Local Enterprise Office clinics, Mentoring for Scale, and soft-landing agreements with hubs in the UK, US and EuropeWhat 25 years of the GEC adds up to — 1,300+ companies through the doors, and approximately €140M in turnover and €73M+ in exports from GEC companies last year aloneWhat "graduating" really means — Urban Fox's €8M raise, Mobility Mojo's €4.2M, and why the GEC doesn't say goodbye, just "see you for a while"The role of the Irish diaspora — mentoring, investing, opening doors, and Niamh's open invitation to the Digital Irish communityIf you're an Irish founder — or part of the diaspora wondering how to help from abroad — this episode is a map of the ecosystem behind Ireland's startup success.Niamh Collins has served as Centre Director of the Guinness Enterprise Centre since 2023. She brings over 15 years' experience within Ireland's startup ecosystem, with a strong track record of supporting early-stage companies to grow and scale through incubation, acceleration, and tailored business support programmes. Prior to joining the GEC, she was Director of the NovaUCD AgTech Innovation Centre and previously held the role of Chief Operating Officer at the DCU Ryan Academy.The Guinness Enterprise Centre is Ireland's largest enterprise campus, located in Dublin 8, and is home to 160 companies ranging from individual founders to established scaling teams. These companies operate across a diverse range of sectors, including digital health, medtech, technology, sustainability, aviation, professional services. The Centre provides a combination of co-working and private office space, alongside a comprehensive suite of business supports, programmes, and advisory clinics designed to enable growth, innovation, and international expansion.Want to get in contact with the Digital Irish team? Email us at podcast@digitalirish.com

Episode Detail When wildfire risk pushed many insurers to retreat from the California homeowners market altogether, CSAA Insurance Group chose a different path: reward the homes that actually harden against fire with a three-year rate guarantee and a discount of up to 30 percent, and keep writing business through it. In this conversation, Mike Zukerman, President and CEO of CSAA Insurance Group, joins Bryan Falchuk to talk about what that choice has actually looked like inside a company that insures around 600,000 California homes, why he believes a healthy, competitive insurance market serves customers better than any single carrier cornering it, and how CSAA is using AI to give its claims and customer service teams more room for empathy rather than replacing them. They also get into what it takes to hold a culture together across a workforce that is 97 percent remote, and why Zukerman thinks the basics of caring about a customer, even when the answer is no, still decide who wins a soft market. Every choice Zukerman describes here, the underwriting, the AI, the culture, comes down to the same discipline: doing the harder, more proactive thing on purpose instead of waiting for a crisis to force it. Guest Bio Mike Zukerman is President and CEO of CSAA Insurance Group, a AAA insurer serving members across 23 states and Washington, D.C. He was appointed to the role in May 2024 after serving as interim CEO since August 2023, succeeding Tom Troy. Zukerman joined CSAA Insurance Group in 2011 as Chief Legal Officer, a role he held for roughly twelve years, and also served as the company's acting Chief Operating Officer in 2014. Before joining CSAA, he spent about two decades in technology and legal leadership roles, including at GeoVera Holdings, Critical Path, Sega, and Netopia. He holds a law degree from American University and a bachelor's degree from UC Berkeley, where he has also guest-lectured at the Haas School of Business on law and entrepreneurship. He was named 2017 Corporate Counsel of the Year by the San Francisco Business Times. Zukerman serves on the boards of the American Property Casualty Insurance Association (APCIA), the Bay Area Council, and Keep Tahoe Blue. Show Notes: Wildfire Risk: Rewarding Home Hardening, Not Retreating From It: CSAA guarantees at least three years of coverage, plus a discount of up to 30 percent, for any home that meets the IBHS Wildfire Prepared Home standard. Zukerman says CSAA has non-renewed at most about 2 percent of its book, even as other carriers stopped writing new homeowners business in parts of California entirely. Despite the state's reputation, Zukerman cites a LendingTree study ranking California the eighth-cheapest state for homeowners insurance, behind Oklahoma, Nebraska, and Colorado. Zukerman wants more competitors back in California, not fewer: a robust, competitive market serves customers and the state better than any single carrier absorbing all the risk. AI as a Force Multiplier for Empathy, Not a Replacement for People: CSAA remains a high-touch business by design: callers reach people in the US, even as some competitors move claims intake to agentic AI. AI now listens in on claims calls and generates the summary, freeing the person on the phone to focus on the customer instead of scrambling to document everything, and it can catch details, like a passing mention of back pain, that a stressed human might miss. Zukerman compares the shift to the arrival of ATMs: bank tellers didn't disappear, they were up-leveled to more judgment-based work, and he expects claims and customer service roles to follow the same path. He expects most carriers to lean on agentic AI by default within three to five years, but says CSAA will give customers the choice between a human and AI rather than force one. Culture and Distributed Work: Humility, Not Proximity: About 97 percent of CSAA's roughly 4,000 employees work remotely, split between roughly 3,000 call center staff and 1,000 knowledge workers in underwriting, finance, and legal. Zukerman keeps the leadership team meeting every two weeks, in person once a month, backed by what he calls close to zero real constraint on the travel budget for teams to get together. He's built the culture intentionally around humility: people feeling safe enough to say "I don't know" or ask for help out loud, which he calls flattering rather than a weakness. CSAA runs 14 employee-led culture groups and regular volunteer programs, and recently opened a new office in Phoenix, where the company now employs more people than it does in California. Customer Delight in a Softening Market: Zukerman points to a record: 54 percent of auto insurance customers shopped for a new policy last year, and he expects retention, not new acquisition, to be the growth lever in the soft market ahead. He argues delight doesn't always mean solving the problem: even when CSAA can't waive a deductible or has to deny part of a claim, the outcome that keeps a customer loyal is feeling like the person on the phone actually cared. He makes the point through an unlikely source: a maddening call with his cable provider that never solved his problem but still left him feeling genuinely cared for. Career, Liberal Arts, and Learning How to Think: Zukerman spent the first half of his career in technology and law before joining CSAA Insurance Group in 2011 as Chief Legal Officer. He points to Nvidia CEO Jensen Huang's advice to study liberal arts, and says he gave his own kids the same counsel: use college to learn how to think before specializing. He compares AI's disruption to the arrival of the light bulb, noting that new tools have repeatedly reshaped which skills matter without eliminating the need for judgment. Prior Guests from CSAA Insurance Group Ryan Vigus, EVP, Personal Lines Product Management Laurna Castillo, SVP, State Product Management Debbie Brackeen, Chief Innovation & Corporate Development Officer This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

Read the show notes and full transcript on our site: growyourcreditunion.com The best teams run circles around everyone else, and it isn't because they hired the best people. It's because they built a system underneath those people that makes it safe to take a swing and miss. Most credit unions have the talent already. What they're missing is the platform that lets it perform. In this episode: Why high-performing teams come from operating models, not star hires Why the growth stall everyone is panicking about may be the wrong thing to watch Why credit unions keep failing to personalize the digital experience they promise Plus we talk with Jack Smith, CEO and Co-founder of Pure IT, about how credit unions can finally get past AI inaction and put it to work. A huge thanks to Pure IT for sponsoring this episode. Learn more at pureitcuso.com. Host: Joshua Barclay Co-host: Becky Reed Guest: Myrto Koimtzoglou, Chief Operating Officer, Farmers Insurance Federal Credit Union

In this episode of HFS Unfiltered Stories, Saurabh Gupta, President of HFS Research, speaks with Manohar Atreya, Chief Operating Officer of iOPEX, about turning Services-as-Software™ from concept into reality and why outcome-led, AI-driven delivery requires moving beyond traditional FTE and effort-based models.Manohar shares how iOPEX embeds intelligence into business workflows across revenue and service operations, with real-world examples spanning advertising, cybersecurity, telecom, and field services. They also explore why enterprises remain stuck in AI pilot purgatory, how to address data, process, technology, and talent debt, and why successful AI transformation starts with the right business case rather than large-scale modernization. The conversation closes on the growing opportunity for outcome-based models, AI orchestration, and services delivered as intellectual property, and why Services-as-Software represents a new model for enterprises and providers to learn to buy and sell. Read the associated HFS Challengers' Code report, “Scaling enterprise AI requires an always-on intelligence layer: The iOPEX model,” here: https://www.hfsresearch.com/research/scaling-enterprise-ai-requires-an-always-on-intelligence-layer-the-iopex-model/#ServicesAsSoftware #AgenticAI #EnterpriseAI #OutcomeBasedPricing #AIOrchestration #iOPEX #HFSResearch #DigitalTransformation

"When something becomes a measurement, it stops becoming a good target." In a world obsessed with digital efficiency and quick fixes, the real currency of a meaningful life remains independent thought, presence, and intentional effort. In this episode of Gratitude Through Hard Times, host Chris Schembra sits down with Nishat Mehta, CEO of Lexitas. A Harvard-trained mathematician and computer scientist turned executive, Nishat breaks down how leaders can navigate rapid change by embracing dialectical thinking—holding two seemingly competing truths at the same time. From balancing bottom-line performance with human empathy to shifting parenting styles as children grow, Nishat shares key insights on Goodhart's Law, confident humility, and finding extraordinary meaning in ordinary moments. 10 Memorable Quotes: "The new normal is that it will just keep changing. It really comes down to the ability to accept the change yourself and then lead the change amongst those around you." — Nishat Mehta "Confident humility balances high confidence in one's ability to figure things out with low ego regarding one's own current knowledge." — Chris Schembra "When something becomes a measurement, it stops becoming a good target." — Nishat Mehta "Always find the extraordinary in the ordinary." — Chris Schembra "Everything is on a spectrum... the edges of the spectrum are rarely the right answer." — Nishat Mehta "Efficiency increases consumption if you're not careful." — Chris Schembra "The journey is far more important than the destination... if we are constantly changing, it's because we are succeeding at the things we needed to do before." — Nishat Mehta "We must step out of the tyranny of the 'or' and into the genius of the 'and'." — Chris Schembra "Great work is something you're supposed to do, but recognizing what might seem ordinary is worthy of extraordinary gratitude." — Nishat Mehta "Gratitude doesn't change your circumstances; it changes your capacity to carry them." — Chris Schembra 10 Key Takeaways: Practicing Confident Humility: Balancing low ego regarding current knowledge with high confidence in a team's adaptability to solve complex, unfamiliar problems. Overcoming Goodhart's Law: Why single metrics distort business outcomes, and how pairing competing targets (like quantity vs. quality) maintains operational integrity. The "Genius of the 'And'": Replacing rigid "either/or" tradeoffs with dialectical thinking that unites radical acceptance with proactive change. Navigating Shifts in Family & Parenting: Transitioning from physical, hands-on care for young children to emotional, social mentorship as they grow into independence. Understanding Jevons Paradox in Modern Work: Recognizing how efficiency gains from AI can be swallowed by routine busyness unless leaders intentionally safeguard time for human connection. Harnessing "Collective Effervescence": Leveraging physical experiences, shared sports, and community gatherings to foster genuine human harmony and connection. Lowering Barriers to Access Justice: Applying technology and low-level AI guidance to make legal support more affordable, equitable, and fair. Change Management as a Core Leadership Skill: Shifting focus from day-to-day tactical execution toward building organizational consensus and motivating teams through continuous evolution. Finding Extraordinary Meaning in Ordinary Moments: Cultivating daily awareness to appreciate quiet family routines and ordinary acts of care that are often taken for granted. Embracing the Business Journey Over Destinations: Accepting that strategic goals evolve naturally as progress is made, making the growth process the ultimate measure of success. About our Guest: Nishat Mehta is the Chief Executive Officer of Lexitas, a leading national provider of technology-enabled litigation services and an Apax portfolio company based in Houston, Texas. He stepped into the CEO seat on January 1, 2025, having originally joined the company as President and Chief Operating Officer in March 2024. Under his leadership, Lexitas is launching AI-enabled deposition analysis, expanding its eLaw case-tracking platform, and continuing to serve law firms, insurance companies, and corporations across all 50 states. Nishat brings more than two decades of leadership across data, analytics, and enterprise technology. He most recently served as President of Global Products and Solutions and Chief Product Officer at Circana (formed from the merger of IRI and The NPD Group), where he ran the firm's global media, analytics, e-commerce, software, and consulting divisions. Prior to Circana, he led the customer communications team at 84.51° (Kroger's data-science and personalization arm), directed strategic partnerships at dunnhumby, and spent 15 years at MicroStrategy. He also serves on the Board of Directors of The E.W. Scripps Company (NASDAQ: SSP) and on the Board of Advisors of Adelaide Metrics. Nishat holds a Bachelor's degree in Applied Mathematics and a Master's degree in Computer Science, both from Harvard University. He lives in New York with his wife, Shalini, and their three children. His guiding quote, from John Wooden: ability may get you to the top, but it takes character to keep you there.

Leaders have more advice, tools, and resources than ever. So why are so many still overwhelmed? Don Gregori says we've been missing the bigger picture. He's the COO of First Factory and author of The Emergent Leader, a book about leadership, self-mastery, and building a strong brand. We're talking about what it takes to become a leader and build something that really lasts. What You'll Learn in This Episode How building yourself and building a brand are the exact same project Why empathy needs to be treated as a hard skill for managers What separates "emergent" leadership from static management models How to avoid getting overwhelmed by the sheer volume of new tech tools Why AI should serve the individual rather than replace human judgement Episode Chapters (00:00) Intro (00:46) Building Yourself vs Building a Brand (04:30) Empathy as a Core Management Skill (06:08) Defining the Emergent Leader (09:34) Navigating Modern Information Overload (12:32) Managing Stress and Fear in Leadership (18:33) The Theater and Business Connection (22:34) Managing AI and the Human Element (28:44) A Brand That Made Don Smile About Don Gregori Don Gregori is the Chief Operating Officer of First Factory, a nearshore software development firm, and the author of The Emergent Leader. With a background spanning technology, strategy, and the performing arts, he focuses on self-mastery, organizational culture, and navigating rapid industry change through empathetic leadership. What Brand Has Made Don Smile Recently? During a recent trip to Maine, Don was brought a smile by Gelato Fiasco—a local favorite in Brunswick—and Middle East Coast, a regional brand making exceptional tahini-forward hummus. Resources & Links Connect with Don on LinkedIn. Check out his book, The Emergent Leader. Learn more on his website. Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Listen & Support the Show Learn more about your ad choices. Visit megaphone.fm/adchoices

Navigating over 150 local, state, and federal regulations while handling FTC advertising scrutiny, pay plan disputes, and rising dealership fraud requires more than standard legal advice — it requires real operational insight. In this episode of VADA Live Lisa Olivieri, Attorney and Chief Operating Officer at Davis, Agnor, Rapaport & Skalny, shares how dealers can strengthen compliance and protect their bottom line. Drawing on her background managing legal strategy and operations for one of the nation's top automotive groups, Lisa breaks down practical ways to structure transparent pay plans, prevent consumer protection disputes, and manage technology vendor risks. In this episode: The Regulatory Reality — Why managing 150+ laws governing sales and service requires deep operational understanding rather than traditional legal theory. FTC Scrutiny & Online Sales — How interstate commerce and third-party digital channels create legal exposure under legacy advertising laws. Eliminating Pay Plan Lawsuits — Why employee confusion over DMS cost calculations and pack fees drives litigation, and how back-office transparency fixes it. Consumer Protection & Risk Reduction — How standardized, clear buying processes prevent customer disputes before they escalate. Fraud & Theft Prevention — Practical ID verification techniques, paystub audits, and why local police relationships are vital when recovering stolen inventory. Tech & Vendor Security — Why GLBA privacy compliance makes vendor contract scrutiny a top priority for modern dealerships.

Introduction:   Growth equity can open the door to the next stage of an MGA's growth. But the bigger question is how that capital can be used to strengthen underwriting, accelerate technology and build a delegated business that can compete at greater scale.  Joining Robin Merttens on the podcast, Rebecca Ince, Chief Operating Officer at Carbon Underwriting, and Mark Oldroyd, Chief Technology Officer at Carbon Underwriting, explain what comes next following Carbon's growth equity investment from FTV Capital.  Rebecca explains why finding the right investment partner was about more than funding. With Carbon growing from £150 million of premium in 2023 to £450 million this year, its next phase requires greater investment in technology alongside ambitions to expand further into the US. FTV's experience across financial technology and US insurance made both areas important factors in the decision.  The discussion explores how that investment could accelerate Carbon's technology strategy, particularly its proprietary Graphene analytics platform. Mark explains why centralised, structured data provides a strong foundation for AI and where the technology is already creating practical value, including claims matching. He also argues that MGAs need to distinguish between technology they should build themselves and capabilities they can buy, while protecting the underwriting expertise, workflows and intellectual property that differentiate them.  They also discuss why bordereaux are unlikely to disappear anytime soon, despite widespread appetite for richer and more frequent data exchange. Rather than waiting for the entire ecosystem to change, Mark explains why the opportunity is to remove friction from collecting and standardising data, allowing insurers to focus more attention on the insights and decisions that come from it.  Looking ahead, Rebecca explains why Carbon plans to remain focused on delegated underwriting while expanding into new classes and geographies, particularly the US. They also explore how analytics can help identify rate-adequate opportunities as conditions soften and what it takes to protect culture as a business rapidly scales beyond 100 people.  In this episode you'll learn:  Why Carbon chose growth equity and what it looked for beyond capital when selecting an investment partner  How centralised, structured data creates a stronger foundation for applying AI across underwriting and claims  Where AI is already delivering practical value within Carbon's insurance workflows  How MGAs can decide which technology capabilities to build and which to buy  Why proprietary underwriting expertise, workflows and data are becoming increasingly important sources of differentiation  Why bordereaux are unlikely to disappear from delegated underwriting in the next three to five years  What is preventing carriers and MGAs from exchanging richer, more frequent data  Why Carbon sees the US as its next major growth opportunity  How analytics can help underwriters find rate-adequate business as market conditions soften  What rapidly growing MGAs can do to protect their culture as they scale  Hear more from Carbon at The Golden Age of MGAs  Carbon is sponsoring InsTech's upcoming The Golden Age of MGAs? Building to win in any market cycle event on 24 September. Rebecca will moderate the Capital diversification and the resilient MGA panel, joined by Carbon Co-Founder and Managing Director Ben Laidlaw, CFC Underwriting's Philippa Berry and Gallagher Re's Jane Fenton. They'll explore practical approaches to multi-carrier strategies, long-term capacity agreements, fronting, reinsurance access and patient capital structures that can withstand a full market cycle.  Find out more and register here. Career opportunities at Carbon  Carbon is continuing to grow its team and is looking for people interested in helping shape the future of delegated underwriting across underwriting, technology, data and operations.  View current opportunities at Carbon.   If you like what you're hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn.  Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

DUCKS UNLIMITED NATION TRIP AUCTION!Dan Thiel, Executive Secretary of Ducks Unlimited, Inc. and Chief Operating Officer of Wetlands America Trust, joins podcast host, Katie Burke, in this part of a multiple part series discussing the history and formation of Ducks Unlimited. In this episode the pair talk about Nash Buckingham, the famous sportsman and writer, and the important role he played in the founding of our organization.Listen now: www.ducks.org/DUPodcastSend feedback: DUPodcast@ducks.orgSPONSORS:Bird Dog Whiskey and Cocktails:Whether you're winding down with your best friend, or celebrating with your favorite crew, Bird Dog brings award-winning flavor to every moment. Enjoy responsibly. DUCKS UNLIMITED NATION TRIP AUCTION!

Show Notes The premise sounds like a stunt. Five strangers, one room, six hours, one original song. Meanwhile the show's host sits at a keyboard with a text prompt and half an hour. Grégoire Gensollen, Producer and Chief Operating Officer at Tucker Tooley Entertainment, built that episode of Band of Strangers knowing he could not predict the outcome, which is precisely why he made it. Gensollen comes to this from the traditional side of the business. He grew up in Marseille, trained as an industrial engineer, moved into management consulting, then rerouted through business school at UCLA Anderson into Lionsgate and later FilmNation, where he ran distribution strategy and film finance across a run that included The King's Speech, The Imitation Game, Nebraska, Mud, and Looper. Ten years ago he partnered with Tucker Tooley. What he says he remembers from two decades of that work is not the tooling. It is who was in the room. The origin of Band of Strangers is a documentary called The Unknown Tour, made by two filmmakers who outfitted a bus with a recording studio and drove across the country finding musicians on street corners, in dive bars, and in gospel churches. The pandemic put the idea on hold. When Gensollen and his team picked it up again, they made a decision that would have been unthinkable inside the studio system: skip the networks entirely and release directly on YouTube. Not for reach, but for control of the entire chain, and to protect a show about collaboration from the unscripted television reflex that turns every format into a competition with prize money and manufactured conflict. The constraint that holds it together is the song. Every episode has to produce one, on a clock, or there is no episode. What varies is the entry point. A mariachi band at El Pueblo on Olvera Street laying a first track that hip hop artists in Leimert Park then struggle to find the rhythm inside. Buskers on the Venice boardwalk writing separately. Artists displaced by the Altadena fires building an anthem about rebuilding rather than grieving. Gensollen is candid that the stumbles stay in the cut, because the friction is the story. On AI, he is neither evangelist nor holdout. He describes it as a tool his company will have to use to stay competitive, not against other producers but against creators working alone in their kitchens with the full chain in hand. He also draws a line: optimization, yes. Creative engine, no. His argument is structural rather than sentimental. Prediction models and comparables, the benchmarking method he learned at Lionsgate, tell you where the ceiling is on a category that already exists. A producer's job is to make the thing that does not exist yet. That distinction is the real subject of this conversation. The question is not whether a machine can produce a competent song in thirty minutes. It clearly can. The question is who decides what is worth making, and whether an industry trained on comparables still knows how to recognize the thing it has no comparable for. Host Sean Martin, Co-Founder at ITSPmagazine, Studio C60, and Host of Redefining CyberSecurity Podcast & Music Evolves Podcast | Website: https://www.seanmartin.com/ Guest Grégoire Gensollen, Producer and Chief Operating Officer at Tucker Tooley Entertainment | On LinkedIn: https://www.linkedin.com/in/gregoire-gensollen/ Resources Tucker Tooley Entertainment | https://www.tooleyentertainment.com/ Band of Strangers | https://www.bandofstrangers.com/ Band of Strangers, Can AI beat REAL musicians? [Blind Test], the episode discussed in this conversation | https://www.youtube.com/watch?v=Gi0nadrsK8Y Band of Strangers: Angelenos from different communities make music together from scratch, Los Angeles Downtown News | https://www.ladowntownnews.com/arts_and_entertainment/band-of-strangers-angelenos-from-different-communities-make-music-together-from-scratch/article_7f9978b0-18c2-4330-b160-b167c10e8856.html Music Evolves: Sonic Frontiers Newsletter | https://www.linkedin.com/newsletters/7290890771828719616/ Keywords gregoire gensollen, tucker tooley entertainment, band of strangers, sean martin, ai music, creator economy, youtube original series, music collaboration, songwriting process, unscripted television, film production, generative ai, artist discovery, independent distribution, music, creativity, art, artist, musician, music evolves, music podcast, music and technology podcast

Recorded at the 2026 Florida SBDC Small Business Success Summit, host Tom Kindred speaks with Anthony Gagliano, Chief Operating Officer of CareerSource Suncoast, about the organization's role in supporting entrepreneurs, employers, and job seekers throughout Florida. Anthony shares how his own experience losing a job during the 2009 recession introduced him to CareerSource and ultimately led to a 17-year career focused on employment, education, and workforce training. He explains how Florida's 21 regional CareerSource boards connect businesses with valuable services, including recruiting assistance, job fairs, employee training grants, apprenticeships, and workforce-development programs. The conversation also highlights CareerSource Suncoast's Community Entrepreneur Opportunity—or CEO—program. This free, 10-week business boot camp helps aspiring entrepreneurs evaluate their ideas, understand marketing and pricing, identify funding needs, study their competition, and develop a viable business model. Anthony emphasizes that discovering an idea is not currently sustainable can be just as valuable as launching a new business. Tom and Anthony also discuss the importance of planning for human-capital needs as a company grows. CareerSource can help small businesses recruit employees, develop talent internally, create registered apprenticeship programs, train new hires, and upskill existing workers. The episode demonstrates how partnerships among CareerSource, the Florida SBDC Network, educational institutions, financial organizations, and local governments create a stronger support system for Florida's entrepreneurs and small-business community.

We'd like to thank the Tourette Association of America for sponsoring this episode.   Guest information Brett Jennrich is the Director of Affinity Partnerships at Apollo Health Insurance. His work focuses on building partnerships with organizations such as NREA and connecting school districts with insurance education, resources, and customized benefits strategies.   Mark Gilmore is the Chief Operating Officer of Apollo Health Insurance. A former trial attorney, he joined his family's business after more than two decades in legal practice. He helps lead Apollo's operations and works with districts to develop sustainable insurance and employee-benefit strategies.   Relevant links Apollo's NREA resource page: https://apollo-insurance.com/nrea/   National Rural Education Association: https://nrea.net/   NREA and Apollo partnership announcement: https://nrea.net/nrea-apollo-health-insurance-2026/   National Forum to Advance Rural Education: https://nrea.net/nfare/   Apollo's school district contact: school.districts@apollo-insurance.com  

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Daniel Quinonez, Chief Operating Officer of Plumbing-Heating-Cooling Contractors -National Association. They discuss contractor communities, member education, apprenticeship programs, and the operational challenges facing small HVAC businesses. Dan explains how contractors can access peer support, business resources, and training opportunities through membership. He also shares his perspective on hiring green apprentices versus experienced technicians and the fragmented approach to trade training across the United States.   Expect To Learn: How contractor communities can provide peer support and business resources. Why business operations can be challenging for technicians who become owners. Ways AI can support administrative work without replacing technicians. The tradeoffs between hiring experienced technicians and training apprentices. How contractor-sponsored apprenticeship programs combine coursework and hands-on experience. Why training requirements and licensing vary across U.S. states. The case for a more coordinated national strategy for trade education. Timestamps: 00:00 - Introduction 01:27 - PHCC's history, membership, and education programs 05:05 - Benefits of joining a contractor chapter 06:44 - Common needs of small contractors 09:25 - Operational and time-management challenges 11:53 - Hiring apprentices versus experienced technicians 13:24 - Online apprenticeship training and contractor sponsorship 17:30 - Training capacity at large and small companies 18:32 - The lack of a national training strategy 20:04 - China's unified trade-training standards   Follow our Guest Daniel Quinonez: LinkedIn: https://www.linkedin.com/in/daniel-quinonez-690ba68/  Company LinkedIn: https://www.linkedin.com/company/phccnational/  Company Website: https://www.phccweb.org/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

A quarter of enterprise teams have gotten a single AI channel into full production — the rest are stuck somewhere behind it. In this episode, Arun Chandra, Chief Operating Officer at NiCE, explores why that gap persists and what closes it.   The conversation covers getting data, knowledge, and organizational context ready for scale, building the financial case for AI investment with the CFO, and how open protocols like MCP are reshaping enterprise architecture decisions.   This episode is sponsored by NiCE Cognigy.   Learn how leading organizations approach AI investment more like a venture portfolio, and why interdisciplinary collaboration is critical to defining the right data for AI success. Download our free PDF report, "Beginning with AI," at emerj.com/aik1

AI can help us quickly when we need to make decisions. But when executives are making high-stakes decisions about pipelines, energy infrastructure, capital investments or geopolitical risk, a quick answer isn't necessarily a good answer. Insight into the decision is fragmented across organizations, external information is difficult to assess, and misinformation, competing interests and human bias all complicate the picture. General-purpose AI tools can sort of help solve this problem. I find that they are designed to produce a fast answer, not necessarily to work systematically through a complex problem using rigorous analytical techniques. Strategic decisions need something more thorough: clearly defined problems, credible sources, competing hypotheses, scenario analysis, bias checks, traceable reasoning and the ability to revisit an assessment as circumstances change. Structured AI offers a different approach. Instead of replacing the human analyst, it combines AI with formal intelligence methodologies and human judgement. The result is analysis that can be challenged, explained and refreshed as conditions evolve. It's so much more satisfying than an AI-generated answer. In this episode, I talk with Chris Coupal of Foresight Reports about Nexus, the company's structured intelligence platform. I wanted to know why traditional approaches to intelligence are faring with today's complicated information environment, how structured AI differs from tools such as ChatGPT, why deliberately searching for contradictory evidence matters, the continuing importance of the human analyst, and how this approach could change strategic decision-making across energy and other industries.

Jenny is a national cannabis compliance consultant and the founder of ICS Consulting, with more than 17 years of hands-on experience in regulated cannabis and more than 20 years of hospitality experience. She began working in Colorado's cannabis industry in 2009, during the transition from an emerging, largely unregulated market to one of the most established regulated cannabis markets in the country. Her operational experience includes six years operating vertically integrated cannabis facilities in Denver, culminating in her role as Chief Operating Officer of a vertically integrated cannabis operation by 2014.In 2015, Jenny founded ICS Consulting to bring that firsthand operational experience to licensed cannabis businesses nationwide. ICS provides cannabis compliance consulting, fractional compliance services, regulatory compliance support, cannabis licensing assistance, compliance audits, operational readiness, federal readiness, technical writing, and startup support.Jenny's approach is grounded in practical experience. Rather than simply interpreting regulations, she helps cannabis businesses understand how to implement compliance requirements into day-to-day operations and prepare for evolving regulatory expectations.She has also been actively involved in cannabis policy and regulatory work since 2015, including government workgroups, regulatory development, lobbying efforts, and advocacy initiatives at the state and federal levels, including work in Washington, D.C.Today, Jenny works with cannabis businesses across the United States and internationally, helping operators build compliant, inspection-ready, and operationally sound businesses while preparing for an evolving regulatory landscape.

In this episode, Amir Barzin, DO, President of UNC Health Faculty Physicians and Chief Operating Officer of UNC Health Physicians, joins the podcast to discuss the importance of collaboration in improving the patient experience. He also shares insights on leveraging AI tools to support clinicians, streamline workflows, and create more efficient, patient-centered care.

As the cost of higher education continues to rise, there are options to save for that expense for every student. One helpful tool can be a 529 plan, which turned 30 years old this week. Patricia Roberts, Chief Operating Officer of Gift of College and author of Route 529: A Parent's Guide to Saving for College and Career Training, is best known as the “Route 529 Mom.” She joins Fox Business's Lydia Hu to break down everything families need to know about preparing for future education costs, common misconceptions about 529 accounts, and alternative uses for the funds. Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode, Mark D. Sparta, FACHE, President and Chief Operating Officer, Hackensack Meridian Health, discusses expanding ambulatory care, improving throughput and access, and using technology and AI to meet rising demand. He also shares his approach to building the future healthcare workforce and creating a more seamless patient experience.

In order to provide excellence in the cafe, we need to focus on people. Building, caring for, and managing a team is the cornerstone of any great cafe. The potential of your coffee and hospitality depends on this!  Today we are going to be talking with someone who has lead and managed at the highest levels of coffee. With her passion for logistics, people-first leadership, and team development, she has delivered consistent quality for staff and guests alike. I am thrilled to welcome to the show, Ewelina Kania!  Ewelina has spent over a decade in hospitality, starting out as a barista before joining Prufrock Coffee in London. As General Manager during an eight-year stretch, she ran the entire operation, tested new concepts, and navigated the less glamorous realities of the industry - including leadership transitions, operational hurdles, and a global pandemic. She later worked as Chief Operating Officer at Barista Hustle Tools, diving deep into product logistics and global supply chains. Today, Ewelina is Head of Operations and Logistics at Natoora Copenhagen, connecting small-scale growers with local chefs. For her, moving from specialty coffee to farm-grown produce is a seamless transition: both industries rely on passionate people who care deeply about origin and quality. Across every role, she stays focused on one core principle: a happy, supported team leads to a stronger business and a better guest experience. We discuss: How Ewelina Started in Coffee by Accident Mastering Coffee Logistics and Workflow Attraction to Leadership and Team Development Lessons in Effective Leadership and Communication Time Management and Supporting Teams Effective Delegation and Empowerment Managing Conflict in Teams Similarities in Food and Coffee Supply Chains Lessons from Food Industry for Coffee Role of Coffee Shops in Supply Chain and Community Links: Instagram: https://www.instagram.com/ew__ka__/ Natoora: https://www.instagram.com/natoora/   KEYS TO THE SHOP CONSULTING HELPS YOU MAKE YOU CAFE BETTER! Book a free call now:  https://calendly.com/chrisdeferio/30min  Related episodes:   611: What Colin Harmon Knows About Growing Coffee Shops! 583: Unifying Teams Across Multiple Cafes SHIFT BREAK! Walking Out Effective Leadership and Management 265 : Gaining Clarity on Transparency w/ Jonas Lorenz of The Pledge Sustainability Series #2 : Importing & Roasting   SPONSORS! "Your Brand Cafe" for all your Cups, Sleeves printing and much more!    The worlds best plant based beverages! The Barista Series!