Podcasts about Chief operating officer

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Daniel Quinonez, Chief Operating Officer of Plumbing-Heating-Cooling Contractors -National Association. They discuss HVAC licensing standards, technician training, safety risks, workforce education, and preparing contractors for industry change. Dan shares perspectives on building trade careers through continuous learning, business education, community, and technology adoption. The conversation also covers how AI, data centers, and evolving tools can create opportunities for contractors who stay ready to adapt.   Expect To Learn: Why EPA certification alone may not provide sufficient HVAC training. How licensing standards can support safer installations and consumer protection. Why training and mentorship remain essential throughout an HVAC career. How Pell Grants may expand access to qualifying workforce programs. When technicians often begin transitioning into HVAC business ownership. How business and leadership education can support career growth. Why contractors should treat AI and new technology as resources for efficiency.   Timestamps: 00:00 - Daniel Quinonez returns for part two 01:55 - Licensing standards for HVAC technicians 02:58 - How diluted licensing can affect quality 04:50 - A costly water heater installation example 05:44 - Carbon monoxide and combustion safety risks 07:20 - Pell Grants for workforce education 08:16 - Career opportunities in the trades 11:04 - Transitioning from technician to business owner 14:03 - Building a future-ready HVAC business 16:14 - Staying open to new tools and technology   Follow our Guest Daniel Quinonez: LinkedIn: https://www.linkedin.com/in/daniel-quinonez-690ba68/  Company LinkedIn: https://www.linkedin.com/company/phccnational/  Company Website: http://www.phccweb.org/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

"When something becomes a measurement, it stops becoming a good target." In a world obsessed with digital efficiency and quick fixes, the real currency of a meaningful life remains independent thought, presence, and intentional effort. In this episode of Gratitude Through Hard Times, host Chris Schembra sits down with Nishat Mehta, CEO of Lexitas. A Harvard-trained mathematician and computer scientist turned executive, Nishat breaks down how leaders can navigate rapid change by embracing dialectical thinking—holding two seemingly competing truths at the same time. From balancing bottom-line performance with human empathy to shifting parenting styles as children grow, Nishat shares key insights on Goodhart's Law, confident humility, and finding extraordinary meaning in ordinary moments. 10 Memorable Quotes: "The new normal is that it will just keep changing. It really comes down to the ability to accept the change yourself and then lead the change amongst those around you." — Nishat Mehta "Confident humility balances high confidence in one's ability to figure things out with low ego regarding one's own current knowledge." — Chris Schembra "When something becomes a measurement, it stops becoming a good target." — Nishat Mehta "Always find the extraordinary in the ordinary." — Chris Schembra "Everything is on a spectrum... the edges of the spectrum are rarely the right answer." — Nishat Mehta "Efficiency increases consumption if you're not careful." — Chris Schembra "The journey is far more important than the destination... if we are constantly changing, it's because we are succeeding at the things we needed to do before." — Nishat Mehta "We must step out of the tyranny of the 'or' and into the genius of the 'and'." — Chris Schembra "Great work is something you're supposed to do, but recognizing what might seem ordinary is worthy of extraordinary gratitude." — Nishat Mehta "Gratitude doesn't change your circumstances; it changes your capacity to carry them." — Chris Schembra 10 Key Takeaways: Practicing Confident Humility: Balancing low ego regarding current knowledge with high confidence in a team's adaptability to solve complex, unfamiliar problems. Overcoming Goodhart's Law: Why single metrics distort business outcomes, and how pairing competing targets (like quantity vs. quality) maintains operational integrity. The "Genius of the 'And'": Replacing rigid "either/or" tradeoffs with dialectical thinking that unites radical acceptance with proactive change. Navigating Shifts in Family & Parenting: Transitioning from physical, hands-on care for young children to emotional, social mentorship as they grow into independence. Understanding Jevons Paradox in Modern Work: Recognizing how efficiency gains from AI can be swallowed by routine busyness unless leaders intentionally safeguard time for human connection. Harnessing "Collective Effervescence": Leveraging physical experiences, shared sports, and community gatherings to foster genuine human harmony and connection. Lowering Barriers to Access Justice: Applying technology and low-level AI guidance to make legal support more affordable, equitable, and fair. Change Management as a Core Leadership Skill: Shifting focus from day-to-day tactical execution toward building organizational consensus and motivating teams through continuous evolution. Finding Extraordinary Meaning in Ordinary Moments: Cultivating daily awareness to appreciate quiet family routines and ordinary acts of care that are often taken for granted. Embracing the Business Journey Over Destinations: Accepting that strategic goals evolve naturally as progress is made, making the growth process the ultimate measure of success. About our Guest: Nishat Mehta is the Chief Executive Officer of Lexitas, a leading national provider of technology-enabled litigation services and an Apax portfolio company based in Houston, Texas. He stepped into the CEO seat on January 1, 2025, having originally joined the company as President and Chief Operating Officer in March 2024. Under his leadership, Lexitas is launching AI-enabled deposition analysis, expanding its eLaw case-tracking platform, and continuing to serve law firms, insurance companies, and corporations across all 50 states. Nishat brings more than two decades of leadership across data, analytics, and enterprise technology. He most recently served as President of Global Products and Solutions and Chief Product Officer at Circana (formed from the merger of IRI and The NPD Group), where he ran the firm's global media, analytics, e-commerce, software, and consulting divisions. Prior to Circana, he led the customer communications team at 84.51° (Kroger's data-science and personalization arm), directed strategic partnerships at dunnhumby, and spent 15 years at MicroStrategy. He also serves on the Board of Directors of The E.W. Scripps Company (NASDAQ: SSP) and on the Board of Advisors of Adelaide Metrics. Nishat holds a Bachelor's degree in Applied Mathematics and a Master's degree in Computer Science, both from Harvard University. He lives in New York with his wife, Shalini, and their three children. His guiding quote, from John Wooden: ability may get you to the top, but it takes character to keep you there.

Leaders have more advice, tools, and resources than ever. So why are so many still overwhelmed? Don Gregori says we've been missing the bigger picture. He's the COO of First Factory and author of The Emergent Leader, a book about leadership, self-mastery, and building a strong brand. We're talking about what it takes to become a leader and build something that really lasts. What You'll Learn in This Episode How building yourself and building a brand are the exact same project Why empathy needs to be treated as a hard skill for managers What separates "emergent" leadership from static management models How to avoid getting overwhelmed by the sheer volume of new tech tools Why AI should serve the individual rather than replace human judgement Episode Chapters (00:00) Intro (00:46) Building Yourself vs Building a Brand (04:30) Empathy as a Core Management Skill (06:08) Defining the Emergent Leader (09:34) Navigating Modern Information Overload (12:32) Managing Stress and Fear in Leadership (18:33) The Theater and Business Connection (22:34) Managing AI and the Human Element (28:44) A Brand That Made Don Smile About Don Gregori Don Gregori is the Chief Operating Officer of First Factory, a nearshore software development firm, and the author of The Emergent Leader. With a background spanning technology, strategy, and the performing arts, he focuses on self-mastery, organizational culture, and navigating rapid industry change through empathetic leadership. What Brand Has Made Don Smile Recently? During a recent trip to Maine, Don was brought a smile by Gelato Fiasco—a local favorite in Brunswick—and Middle East Coast, a regional brand making exceptional tahini-forward hummus. Resources & Links Connect with Don on LinkedIn. Check out his book, The Emergent Leader. Learn more on his website. Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Listen & Support the Show Learn more about your ad choices. Visit megaphone.fm/adchoices

DUCKS UNLIMITED NATION TRIP AUCTION!Dan Thiel, Executive Secretary of Ducks Unlimited, Inc. and Chief Operating Officer of Wetlands America Trust, joins podcast host, Katie Burke, in this part of a multiple part series discussing the history and formation of Ducks Unlimited. In this episode the pair talk about Nash Buckingham, the famous sportsman and writer, and the important role he played in the founding of our organization.Listen now: www.ducks.org/DUPodcastSend feedback: DUPodcast@ducks.orgSPONSORS:Bird Dog Whiskey and Cocktails:Whether you're winding down with your best friend, or celebrating with your favorite crew, Bird Dog brings award-winning flavor to every moment. Enjoy responsibly. DUCKS UNLIMITED NATION TRIP AUCTION!

Show Notes The premise sounds like a stunt. Five strangers, one room, six hours, one original song. Meanwhile the show's host sits at a keyboard with a text prompt and half an hour. Grégoire Gensollen, Producer and Chief Operating Officer at Tucker Tooley Entertainment, built that episode of Band of Strangers knowing he could not predict the outcome, which is precisely why he made it. Gensollen comes to this from the traditional side of the business. He grew up in Marseille, trained as an industrial engineer, moved into management consulting, then rerouted through business school at UCLA Anderson into Lionsgate and later FilmNation, where he ran distribution strategy and film finance across a run that included The King's Speech, The Imitation Game, Nebraska, Mud, and Looper. Ten years ago he partnered with Tucker Tooley. What he says he remembers from two decades of that work is not the tooling. It is who was in the room. The origin of Band of Strangers is a documentary called The Unknown Tour, made by two filmmakers who outfitted a bus with a recording studio and drove across the country finding musicians on street corners, in dive bars, and in gospel churches. The pandemic put the idea on hold. When Gensollen and his team picked it up again, they made a decision that would have been unthinkable inside the studio system: skip the networks entirely and release directly on YouTube. Not for reach, but for control of the entire chain, and to protect a show about collaboration from the unscripted television reflex that turns every format into a competition with prize money and manufactured conflict. The constraint that holds it together is the song. Every episode has to produce one, on a clock, or there is no episode. What varies is the entry point. A mariachi band at El Pueblo on Olvera Street laying a first track that hip hop artists in Leimert Park then struggle to find the rhythm inside. Buskers on the Venice boardwalk writing separately. Artists displaced by the Altadena fires building an anthem about rebuilding rather than grieving. Gensollen is candid that the stumbles stay in the cut, because the friction is the story. On AI, he is neither evangelist nor holdout. He describes it as a tool his company will have to use to stay competitive, not against other producers but against creators working alone in their kitchens with the full chain in hand. He also draws a line: optimization, yes. Creative engine, no. His argument is structural rather than sentimental. Prediction models and comparables, the benchmarking method he learned at Lionsgate, tell you where the ceiling is on a category that already exists. A producer's job is to make the thing that does not exist yet. That distinction is the real subject of this conversation. The question is not whether a machine can produce a competent song in thirty minutes. It clearly can. The question is who decides what is worth making, and whether an industry trained on comparables still knows how to recognize the thing it has no comparable for. Host Sean Martin, Co-Founder at ITSPmagazine, Studio C60, and Host of Redefining CyberSecurity Podcast & Music Evolves Podcast | Website: https://www.seanmartin.com/ Guest Grégoire Gensollen, Producer and Chief Operating Officer at Tucker Tooley Entertainment | On LinkedIn: https://www.linkedin.com/in/gregoire-gensollen/ Resources Tucker Tooley Entertainment | https://www.tooleyentertainment.com/ Band of Strangers | https://www.bandofstrangers.com/ Band of Strangers, Can AI beat REAL musicians? [Blind Test], the episode discussed in this conversation | https://www.youtube.com/watch?v=Gi0nadrsK8Y Band of Strangers: Angelenos from different communities make music together from scratch, Los Angeles Downtown News | https://www.ladowntownnews.com/arts_and_entertainment/band-of-strangers-angelenos-from-different-communities-make-music-together-from-scratch/article_7f9978b0-18c2-4330-b160-b167c10e8856.html Music Evolves: Sonic Frontiers Newsletter | https://www.linkedin.com/newsletters/7290890771828719616/ Keywords gregoire gensollen, tucker tooley entertainment, band of strangers, sean martin, ai music, creator economy, youtube original series, music collaboration, songwriting process, unscripted television, film production, generative ai, artist discovery, independent distribution, music, creativity, art, artist, musician, music evolves, music podcast, music and technology podcast

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Daniel Quinonez, Chief Operating Officer of Plumbing-Heating-Cooling Contractors -National Association. They discuss contractor communities, member education, apprenticeship programs, and the operational challenges facing small HVAC businesses. Dan explains how contractors can access peer support, business resources, and training opportunities through membership. He also shares his perspective on hiring green apprentices versus experienced technicians and the fragmented approach to trade training across the United States.   Expect To Learn: How contractor communities can provide peer support and business resources. Why business operations can be challenging for technicians who become owners. Ways AI can support administrative work without replacing technicians. The tradeoffs between hiring experienced technicians and training apprentices. How contractor-sponsored apprenticeship programs combine coursework and hands-on experience. Why training requirements and licensing vary across U.S. states. The case for a more coordinated national strategy for trade education. Timestamps: 00:00 - Introduction 01:27 - PHCC's history, membership, and education programs 05:05 - Benefits of joining a contractor chapter 06:44 - Common needs of small contractors 09:25 - Operational and time-management challenges 11:53 - Hiring apprentices versus experienced technicians 13:24 - Online apprenticeship training and contractor sponsorship 17:30 - Training capacity at large and small companies 18:32 - The lack of a national training strategy 20:04 - China's unified trade-training standards   Follow our Guest Daniel Quinonez: LinkedIn: https://www.linkedin.com/in/daniel-quinonez-690ba68/  Company LinkedIn: https://www.linkedin.com/company/phccnational/  Company Website: https://www.phccweb.org/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

A quarter of enterprise teams have gotten a single AI channel into full production — the rest are stuck somewhere behind it. In this episode, Arun Chandra, Chief Operating Officer at NiCE, explores why that gap persists and what closes it.   The conversation covers getting data, knowledge, and organizational context ready for scale, building the financial case for AI investment with the CFO, and how open protocols like MCP are reshaping enterprise architecture decisions.   This episode is sponsored by NiCE Cognigy.   Learn how leading organizations approach AI investment more like a venture portfolio, and why interdisciplinary collaboration is critical to defining the right data for AI success. Download our free PDF report, "Beginning with AI," at emerj.com/aik1

In this episode, Amir Barzin, DO, President of UNC Health Faculty Physicians and Chief Operating Officer of UNC Health Physicians, joins the podcast to discuss the importance of collaboration in improving the patient experience. He also shares insights on leveraging AI tools to support clinicians, streamline workflows, and create more efficient, patient-centered care.

As the cost of higher education continues to rise, there are options to save for that expense for every student. One helpful tool can be a 529 plan, which turned 30 years old this week. Patricia Roberts, Chief Operating Officer of Gift of College and author of Route 529: A Parent's Guide to Saving for College and Career Training, is best known as the “Route 529 Mom.” She joins Fox Business's Lydia Hu to break down everything families need to know about preparing for future education costs, common misconceptions about 529 accounts, and alternative uses for the funds. Learn more about your ad choices. Visit podcastchoices.com/adchoices

In our second hour, we were joined by Graham Couch from the Lansing State Journal. He and Huge talked about how year one is going for Pat Fitzgerald, they talked about what their expectations are for the team, they discussed the new MSU AD Dan Bartholomae and what they think he can bring to the table, and more. We were then joined by Mike Kimber from Chat Sports so he and Huge could talk about the Lions. They talked about the current injuries on the team, previewed tomorrow's pre-season game against the Commanders, and more. We were then joined by Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain. She told us about their upcoming "Labor Day Live" event, talked about all the great things to do around Crystal Mountain, and more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

We were joined by Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain. She told us about their upcoming "Labor Day Live" event, talked about all the great things to do around Crystal Mountain, and more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today we're broadcasting from the beautiful Crystal Mountain Resort in Thompsonville Michigan. Throughout the show, we were joined by some of the great folks from Crystal Mountain so they could fill us in on all of the fun and exciting things they have to offer you. We were also joined by some of our great insiders to talk about the Detroit Lions, Michigan and Michigan State Athletics, and more. We kicked off the show talking with Dan Miller who is the voice of the Detroit Lions. He and Huge talked about the injuries that the Lions have been hit with, talked about what they'll be looking for in tomorrow's pre-season game, talked about expectations for the season, and more. We were then joined by NFL Analyst Jim Miller to talk more about the Detroit Lions. He gave us his thoughts on when the Lions will take that next step, talked about some of the other teams in the NFC, and more. We were then joined by Arah Johnson who is in charge of activities and lodging at Crystal Mountain. She filled us in on some of Crystal Mountain's upcoming Fall events, told us about their spa days, and more. We wrapped up the hour with a Moving Ferris Forward interview as Huge spoke with Lisa Ortiz who is the Director of Residence Life at Ferris State. She joined us to tell us about their new residence hall that's right next to their Football field, told us what makes the hall different from others, and more. In our second hour, we were joined by Graham Couch from the Lansing State Journal. He and Huge talked about how year one is going for Pat Fitzgerald, they talked about what their expectations are for the team, they discussed the new MSU AD Dan Bartholomae and what they think he can bring to the table, and more. We were then joined by Mike Kimber from Chat Sports so he and Huge could talk about the Lions. They talked about the current injuries on the team, previewed tomorrow's pre-season game against the Commanders, and more. We were then joined by Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain. She told us about their upcoming "Labor Day Live" event, talked about all the great things to do around Crystal Mountain, and more. In our final hour, we were joined by Lomas Brown who is one of the voices of the Detroit Lions. He and Huge talked about how the Lions have looked in camp, they looked ahead to tomorrow's game against the Commanders and what they would like to see, and more. We were then joined by John Maakaron from the Detroit Sports Podcast. He told us what he'll be keeping an eye on in tomorrows pre-season game, and more. We wrapped up the show talking with Mark Fenech who is the Director of Golf at Crystal Mountain. They talked about the great golf and lessons you can get at Crystal Mountain. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Mark D. Sparta, FACHE, President and Chief Operating Officer, Hackensack Meridian Health, discusses expanding ambulatory care, improving throughput and access, and using technology and AI to meet rising demand. He also shares his approach to building the future healthcare workforce and creating a more seamless patient experience.

In order to provide excellence in the cafe, we need to focus on people. Building, caring for, and managing a team is the cornerstone of any great cafe. The potential of your coffee and hospitality depends on this!  Today we are going to be talking with someone who has lead and managed at the highest levels of coffee. With her passion for logistics, people-first leadership, and team development, she has delivered consistent quality for staff and guests alike. I am thrilled to welcome to the show, Ewelina Kania!  Ewelina has spent over a decade in hospitality, starting out as a barista before joining Prufrock Coffee in London. As General Manager during an eight-year stretch, she ran the entire operation, tested new concepts, and navigated the less glamorous realities of the industry - including leadership transitions, operational hurdles, and a global pandemic. She later worked as Chief Operating Officer at Barista Hustle Tools, diving deep into product logistics and global supply chains. Today, Ewelina is Head of Operations and Logistics at Natoora Copenhagen, connecting small-scale growers with local chefs. For her, moving from specialty coffee to farm-grown produce is a seamless transition: both industries rely on passionate people who care deeply about origin and quality. Across every role, she stays focused on one core principle: a happy, supported team leads to a stronger business and a better guest experience. We discuss: How Ewelina Started in Coffee by Accident Mastering Coffee Logistics and Workflow Attraction to Leadership and Team Development Lessons in Effective Leadership and Communication Time Management and Supporting Teams Effective Delegation and Empowerment Managing Conflict in Teams Similarities in Food and Coffee Supply Chains Lessons from Food Industry for Coffee Role of Coffee Shops in Supply Chain and Community Links: Instagram: https://www.instagram.com/ew__ka__/ Natoora: https://www.instagram.com/natoora/   KEYS TO THE SHOP CONSULTING HELPS YOU MAKE YOU CAFE BETTER! Book a free call now:  https://calendly.com/chrisdeferio/30min  Related episodes:   611: What Colin Harmon Knows About Growing Coffee Shops! 583: Unifying Teams Across Multiple Cafes SHIFT BREAK! Walking Out Effective Leadership and Management 265 : Gaining Clarity on Transparency w/ Jonas Lorenz of The Pledge Sustainability Series #2 : Importing & Roasting   SPONSORS! "Your Brand Cafe" for all your Cups, Sleeves printing and much more!    The worlds best plant based beverages! The Barista Series! 

Stewardship isn't a one-time decision. It's an ongoing way of life—a cycle that begins with gratitude, moves through faithful growth, and leads to generosity. Tim Tassopoulos, Former President and Chief Operating Officer of Chick-fil-A, has seen that cycle at work throughout his life and career. During his decades with the company, he helped shape a culture known not only for operational excellence but also for servant leadership, hospitality, and investing in people. For Tassopoulos, faithful stewardship starts with a foundational truth: God owns it all. That includes our finances, but it extends much further. Our abilities, relationships, opportunities, time, experiences, and even the challenges we encounter are all things God has entrusted to us. Stewardship is the process of receiving those gifts gratefully, developing them faithfully, and ultimately using them for the good of others and the glory of God. Stewardship Begins With Gratitude The first step in the cycle is gratitude. Before we can faithfully manage what God has given us, we must recognize that it came from Him in the first place. Gratitude shifts our perspective from ownership to stewardship. That contrast is clear in Jesus' parable of the rich fool in Luke 12. The man repeatedly speaks of “my crops,” “my barns,” and “my grain.” His mistake wasn't simply having an abundant harvest. He had forgotten the One from whom his abundance came. The parable of the talents in Matthew 25:14–30 offers another picture. The first two servants received different amounts, yet both faithfully put what they had been entrusted with to work. Their focus wasn't on comparing what they received but on faithfully managing it. Gratitude allows us to do the same. And it requires intentionality. Tassopoulos encourages making gratitude part of the daily rhythm of life through prayer, Scripture, and consciously recognizing God's provision. That gratitude doesn't have to be limited to the things we naturally consider blessings. We can thank God for relationships, resources, and good health, but also recognize that challenges and opportunities can become gifts He uses to shape us. When we begin with gratitude, we are better prepared to steward whatever God places in our hands. Growth Requires Humility Gratitude naturally leads to the next stage of stewardship: growth. If God has entrusted us with abilities, relationships, opportunities, knowledge, or financial resources, faithful stewardship asks how we can develop those gifts—not merely for our own benefit, but so they can increasingly serve others. That requires becoming a lifelong learner. Tassopoulos puts it simply: without humility, there is no growth. Learning begins by acknowledging that we don't know everything. We need the wisdom, experience, correction, and perspective of others. That may come through books, mentors, colleagues, Scripture, or simply reflecting carefully on our own experiences. The more we learn, the more we may be able to contribute. For Tassopoulos, one practical expression of that commitment was something he called a library day. Throughout his career at Chick-fil-A, he intentionally reserved one day each month to leave the office and work from a public library. Away from the distractions of the corporate support center—and with less opportunity to constantly check his phone—he could study, evaluate his schedule, reflect on recent experiences, and look ahead to the next 90 days. Those days became opportunities for restoration, reflection, and refocusing. When Tassopoulos became president of Chick-fil-A and knew the demands on his time would increase considerably, he made what might seem like a counterintuitive decision: he added a second library day each month. Greater responsibility meant he needed more time to think, not less. There is a lesson there for all of us. Growth rarely happens accidentally. Whether we are developing our finances, our professional abilities, our relationships, or our spiritual lives, we need margin to learn, reflect, and make wise decisions. Generosity Is About More Than Money Growth, however, isn't the destination. The purpose of developing what God has entrusted to us is not simply to accumulate more. Growth creates greater opportunities to serve. That leads to generosity.  Financial giving is certainly part of generosity, but biblical generosity is much larger. We can be generous with our time, our attention, our knowledge, our relationships, our encouragement, and our willingness to invest in other people. Tassopoulos saw that modeled repeatedly by Chick-fil-A founder Truett Cathy and the Cathy family. Their generosity has included financial giving, but also mentoring future leaders, investing in employees and communities, and creating organizations designed to serve others. That reflects Chick-fil-A's corporate purpose, developed during a difficult period for the company in the early 1980s: “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.” Notably, that purpose says nothing about restaurant growth, revenue, or the number of chicken sandwiches sold. It centers on glorifying God, practicing faithful stewardship, and influencing people for good. Business success became something to steward rather than the ultimate goal. Truett Cathy's 10-10-10 Principle Truett Cathy also communicated stewardship through a simple financial principle Tassopoulos remembers well: Give 10%, save 10%, and work 10% harder. The order mattered. Giving came first, reinforcing that generosity should be intentional rather than something we practice only when there happens to be money left over. Saving acknowledged the importance of preparing wisely for both present needs and the future. And working harder reflected Cathy's continual challenge to give your best effort. That philosophy was connected to another biblical principle that shaped Cathy's life. Proverbs 22:1 says: “A good name is to be chosen rather than great riches, and favor is better than silver or gold.” Reputation, integrity, and faithfulness mattered more than financial success. That same mindset can also be seen in Chick-fil-A's emphasis on “second-mile service,” drawn from Jesus' words in Matthew 5:41: “And if anyone forces you to go one mile, go with him two miles.” Going beyond what is required is another expression of generosity. Generosity Brings Us Back to Gratitude This is why stewardship is best understood as a cycle rather than a checklist. We receive what God provides with gratitude. We faithfully grow and develop what He has entrusted to us. Then we generously share the fruit of that growth with others. And when we experience the privilege of giving, serving, mentoring, encouraging, or investing in someone else, we have another reason to be grateful. Then, the cycle begins again. That perspective changes the way we think about money and everything else God places in our hands. The question is no longer simply, “How much can I accumulate?” Instead, we begin asking, “How faithfully can I manage what God has entrusted to me?” Stewardship begins with gratitude, grows through faithful action, and comes full circle in generosity. And as we continue that cycle throughout our lives, the resources God provides become opportunities to glorify Him and bless the people around us. On Today's Program, Rob Answers Listener Questions: I'm turning 65 but plan to keep working and stay on my employer's HSA-eligible health plan. Can I delay Medicare enrollment and continue contributing to my HSA, or do I need to enroll at 65? I need significant home repairs, may have water damage or mold, and also have about $8,000 in credit card debt. I don't want to refinance because my mortgage rate is 3%. Would a HELOC be a reasonable way to cover the repairs and debt, or should I consider another option? Resources Mentioned: Faithful Steward: FaithFi's Quarterly Magazine (Become a FaithFi Partner) Christian Credit Counselors FaithFi Field Guide: How Much Money is Enough?  Our Ultimate Treasure: A 21-Day Journey to Faithful Stewardship by Rob West Wisdom Over Wealth: 12 Lessons from Ecclesiastes on Money Look At The Sparrows: A 21-Day Devotional on Financial Fear and Anxiety Rich Toward God: A Study on the Parable of the Rich Fool Find a Certified Kingdom Advisor® (CKA) FaithFi App Remember, you can call in to ask your questions every weekday at (800) 525-7000. Faith & Finance is also available on Moody Radio Network and American Family Radio. You can also visit FaithFi.com to connect with our online community and partner with us as we help more people live as faithful stewards of God's resources. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Darin Roark, BSN, MBA, FACHE, President and Chief Operating Officer, Wentworth Douglass Hospital, Mass General Brigham, discusses expanding labor and delivery services, launching a new freestanding emergency department, and bringing high-quality care closer to patients. He also shares leadership lessons on listening to teams, staying focused on the patient, and leading with purpose.

This week, Jack Sharry talks with Indivisible Partners' Founder and Chief Technology Officer, Alok Kapoor, and Founder and Chief Operating Officer, John Hoharty. Alok oversees and guides the firm's technology direction and brings leadership experience from Fidelity Investments and Merrill Lynch. John leads the company's growth by optimizing operations and technology, with a track record of managing large-scale initiatives and building platforms at Merrill Lynch's Global Wealth and Investment Management for Bank of America. Alok and John discuss how technology and operations serve as competitive differentiators for wealth firms. They share how they built a fully integrated platform, powered by technology and human expertise, to align clients', advisors', and firms' objectives. Alok and John also discuss what it means to deliver total wealth advice and how the future of wealth management will be shaped by those with the capabilities to serve clients best and build processes and efficiency into their businesses. In this episode: (00:00) - Intro (01:51) - The 'why' behind Indivisible Partners  (03:55) - How innovation in fintech has transformed wealth management   (06:01) - Technology and operations as competitive differentiators (09:46) - What Indivisible Partners is building and who it's for  (13:28) - Why platform architecture and integration matter  (18:38) - Scaling organic growth without losing the client experience  (20:23) - What the best firms will look like in the future (21:50) - John and Alok's key takeaways (24:41) - John and Alok's interests outside of work Quotes "When you're dealing with people's wealth, you can't make mistakes in the back office. The soundness and safety, the consistency, and the quality of the reporting and interaction in this day and age, the movement of money, and the protection of those assets are so important." ~ John Hogarty "We needed a capability where every advisor could lay out their desktop exactly the way they want to see information, in the order they want to see it." ~ John Hogarty "Everybody out there will talk about the capabilities they're building into their products. It's really easy to move quickly on a rocky foundation. We work really well in making sure we're moving very quickly on an extremely solid foundation." ~ Alok Kapoor "Most firms treat technology and operations as back-office cost centers. They're measured on risk. They're measured on budget. We think of them as the product. Because to the advisor and client, this stuff working is the product. It has to work." ~ Alok Kapoor Links  Alok Kapoor on LinkedIn John Hoharty on LinkedIn Indivisible Partners John Thiel Advyzon Connect with our hosts LifeYield Jack Sharry on LinkedIn Jack Sharry on Twitter Subscribe and stay in touch Apple Podcasts Spotify LinkedIn Twitter Facebook

In this episode, Crissy Turino, Chief Operating Officer for CountyCare, discusses Medicaid changes, healthcare access and equity, and the importance of balancing mission, operations and public policy. She also shares leadership lessons on adaptability, building strong teams and bringing clarity during times of uncertainty.

This week, the Trump administration announced that $2 billion will be given to faith-based organizations providing humanitarian aid, including World Vision, Samaritan's Purse, and Compassion International. We're re-airing a segment in which Mindy Belz discusses the shuttering of USAID during the second Trump administration and why the US has historically offered help abroad. Then, President Trump nominated a new inspector general for the Department of the Interior, who will oversee any review of the recent controversy surrounding the Lincoln Memorial Reflecting Pool renovation. Trump nominated Dennis Kirk, an author of The Heritage Foundation's Project 2025. We revisit a conversation between Mike Cosper and David Graham, author of The Project, about the policy ideas behind Project 2025 and how the administration has been enacting them. Finally, tradwives are having a moment, thanks in part to the summer's popular book Yesteryear. Nicole Martin, Russell Moore, Mike Cosper, and Clarissa Moll discuss the phenomenon of tradwives and theobros, as well as how to discern what is genuine and offer true hospitality. REFERENCED IN THE SHOW: After Aid Cuts, US Announces $2 Billion for Christian Groups - CT Emily Belz The Project: How Project 2025 is Reshaping America - David A. Graham GO DEEPER WITH THE BULLETIN: Join the conversation at our Substack. Find us on YouTube. Rate and review the show in your podcast app of choice. ABOUT THE GUESTS: Mindy Belz is a journalist who has covered wars and victims of conflict in Afghanistan, Syria, Iraq, Sudan, and the Balkans. She recounts some of her experiences in a 2016 award-winning book, They Say We Are Infidels. She is the former senior editor at World magazine and has done writing and editing for Christianity Today. David Graham is a journalist based in Durham, North Carolina. He is a staff writer at The Atlantic, where he covers politics, criminal justice, music, and other topics. His coverage of the 2020 presidential election won the 2021 Toner Prize for Excellence in National Political Reporting. He was previously editor of The Atlantic's politics section, which won a Webby Award. Nicole Martin serves Christianity Today as President and CEO. She has more than 25 years of nonprofit, academic, ministry leadership, and church engagement experience and has served at CT since 2023 as Chief Impact Officer and most recently Chief Operating Officer. ABOUT THE BULLETIN: The Bulletin is a twice-weekly news analysis podcast from Christianity Today, with editor-at-large Russell Moore. Each episode offers commentary on current events and headlining news with a roundtable of premier guests, and shares a Christian perspective on issues that are shaping our world The Bulletin listeners get 25% off CT. Go to https://orderct.com/THEBULLETIN to learn more. “The Bulletin” is a production of Christianity Today Host: Alexa Copeland Associate Producer: Alexa Copeland Editing and Mix: Kevin Morris Graphic Design: Rick Szuecs Music: Dan Phelps Executive Producer: Erik Petrik Senior Producer: Matt Stevens Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode, Crissy Turino, Chief Operating Officer for CountyCare, discusses Medicaid changes, healthcare access and equity, and the importance of balancing mission, operations and public policy. She also shares leadership lessons on adaptability, building strong teams and bringing clarity during times of uncertainty.

Jeffrey Mosher welcomes back Dwayne Powell Jr., Chief Operating Officer and Managing Partner of Kalamazoo Forward Ventures & Marcel Fable Price, Director of Platform and Programming at Kalamazoo Forward Ventures. Welcome back Dwayne and Marcel. Please remind the Michigan business community about Kalamazoo Forward Ventures and the Tsunami Lab? Many small business owners are nearing retirement. Why is buying an existing business becoming an attractive alternative to starting one from scratch? Tsunami Lab focuses on helping entrepreneurs acquire established businesses rather than launch new ones. How does that approach help protect jobs, preserve local businesses, and strengthen the regional economy? Access to capital is often one of the biggest barriers to business ownership. How is your program helping more entrepreneurs, including women, veterans, and underrepresented founders, overcome that challenge? The first cohort included professionals from a wide range of backgrounds, from engineering and military leadership to nonprofit management. What qualities make someone a strong candidate to successfully take over an existing business? Looking ahead, what are your goals for the next Tsunami Lab cohort, and what would you say to Michigan business owners who may be thinking about selling their companies or entrepreneurs interested in becoming the next generation of owners? » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: X.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/ Thursday, July 30th, Kalamazoo Forward Ventures graduated the first cohort of Tsunami Lab, an accelerator built to change that math. Thirteen local operators, including a sitting city commissioner, a retired Air Force lieutenant colonel, a Detroit-native nonprofit exec, and a Kalamazoo Promise grad-turned-tech-sales-pro, completed 14 weeks of training in the mechanics of buying an existing business, from financial due diligence to regional bank financing. The goal: instead of starting from scratch, these graduates are now equipped to step into ownership of established local companies, protect the jobs already there, and keep the wealth those businesses generate in Kalamazoo. The evening drew State Rep. Julie Rogers, who presented tribute plaques to each graduate, members of Kalamazoo Valley Community College, along with regional banking executives, local investors and county commissioners. Michael Davenport, President & CEO of Jireh Metal Products, delivered the keynote. A few graduate names worth noting: Alonzo Wilson II, a Kalamazoo city commissioner, is targeting a legacy business to scale using his industrial engineering background Dave “Brew” Brewer, a retired U.S. Air Force lieutenant colonel, is bringing 29 years of large-organization leadership to a Michigan legacy business Stacey R. Ledbetter, Executive Director of the Douglass Community Association, wants to prove small business success can directly fund nonprofit resilience Shantonio Birch, named 2026 Black Engineer of the Year, is eyeing an HVAC company to modernize for the clean-tech future

Solana network activity is surging, onchain trading continues to grow, and major infrastructure players are building for the next generation of crypto markets. So why hasn't the price of SOL reflected that growth? In this episode of The Milk Road Show, John Gillen sits down with Rebecca Rettig, Chief Legal Officer and Chief Operating Officer at Jito Labs, to break down what's really happening across the Solana ecosystem, why network fundamentals and SOL price action may be disconnected, and how Jito is positioning itself for the future of onchain finance.~~~~~⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Today on the podcast we welcome back Nick Maggiulli. He's the author of a new book called The Wealth Ladder: Proven Strategies for Every Step of Your Financial Life. His first book was called Just Keep Buying. In addition, Nick writes a wonderful blog called Of Dollars and Data, which is focused on the intersection between data and personal finance. In his day job, Nick is the Chief Operating Officer and Data Scientist at Ritholtz Wealth Management. He received his bachelor's degree in economics from Stanford University. Episode Highlights 00:00:00 Writing The Wealth Ladder 00:05:30 The Six Levels of the Wealth Ladder 00:09:52 How Wealth Changes Across Net-Worth Levels 00:16:16 Why People Rarely Fall Down the Wealth Ladder 00:21:00 Spending Rules and the 0.01% Rule 00:29:25 Career Choices, Income, and Opportunity Costs 00:37:42 Investment Risks and Ascending the Wealth Ladder 00:44:29 Money, Happiness, and Life Beyond Wealth More From Morningstar Jim O'Shaughnessy: Investing Lessons From a Lifelong Learner Dan Haylett: ‘The Retirement You Didn't See Coming' David Bach: ‘Start Enjoying Your Life Sooner' If you have a comment or a guest idea, please email us at TheLongView@Morningstar.com. Follow Christine Benz (@christine_benz) and Ben Johnson (@MstarBenJohnson) on X, and Christine Benz, Amy Arnott, and Ben Johnson on LinkedIn. Visit Morningstar.com for new research and insights from Christine, Ben, and Amy. Subscribe to Christine's weekly newsletter, Improving Your Finances. If you want more Morningstar podcasts, check out The Morning Filter and Investing Insights. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Elevate Care podcast, host Enderson Miranda sits down with Brian Floyd, Chief Operating Officer at ECU Health and chairman of the board for the North Carolina Health Care Association, to unpack a framework Brian calls the "six dimensions of rurality." Drawing on more than 30 years of healthcare leadership, coupled with the unique understanding of a clinician that practiced within the rural healthcare setting, Brian explains why treating rural healthcare as simply a geography problem misses the point, and why density, distance, demographics, disease burden, determinants, and disparity together create structural barriers that urban-focused policy often fails to address. Brian also shares how ECU Health builds a sustainable workforce from within its own communities, using point-based admissions systems with local universities to keep talent close to home, and how the organization has partnered with AMN Healthcare to achieve conversion rates for international nurses well above the national average. The conversation closes with a candid look at the role technology can play in closing access gaps, and the advocacy work that healthcare leaders must take to ensure rural systems remain viable for the communities that depend on them. This episode offers healthcare leaders a clear and structural lens for evaluating rural care delivery, along with concrete workforce and policy strategies that translate directly into retention, access, and financial sustainability. Key Takeaways Rural healthcare needs a structural definition, not just a geographic one. Brian's six dimensions of rurality (density, distance, demographics, disease burden, determinants, and disparity) reframe how leaders and policymakers should evaluate rural care delivery. Hospital closures are the tail end of a much longer decline. Physician loss, specialty care exits, and reduced preventative services happen long before a hospital closes its doors. Payment reform must remain a top policy priority. Wage index adjustments and reimbursement structures often pay rural systems less for treating the same disease burden as urban systems. Local workforce investment drives long-term retention. ECU Health adjusts university admissions criteria to prioritize students from the communities it serves, growing local enrollment by over 10 percent. Mission-driven culture fuels nurse retention, both nationally and internationally. ECU Health converts more than 90% of international nurse placements into permanent employees, a rate significantly above national average. Technology can close access gaps that bricks-and-mortar models cannot. Telehealth and AI free up clinician time for direct patient care and extend reach across low-density rural regions.   Chapters 00:00 – Introduction to Brian Floyd and ECU Health 01:01 – Brian's Journey from Nursing to Health System Leadership 04:08 – Why Rural and Urban Healthcare Operate Under Different Realities 07:04 – The Six Dimensions of Rurality: Density, Distance, Demographics, Disease Burden, Social Determinants, and Payment Disparity 14:06 – How Technology and AI Can Close Rural Access Gaps 17:37 – Where Rural Healthcare Gaps Hit Hardest: Patients Versus Systems 20:52 – The Policy Gap: Why Payment Reform Matters Most 24:08 – Building a Sustainable Rural Workforce from Within 32:29 – Local Talent Meets Global Talent: Retaining International Nurses 36:42 – Advocacy Advice for Healthcare Leaders Meet Brian Floyd Brian Floyd is Chief Operating Officer at ECU Health, a health system with eight hospitals, including a 1,100-bed tertiary academic medical center, and roughly 250 clinics across eastern North Carolina. He also chairs the board of the North Carolina Health Care Association. Brian began his career as a nurse in cardiac surgery before moving into practice administration and executive roles, eventually leading ECU Health's academic medical center as CEO. With more than 30 years of experience spanning clinical operations, health system leadership, and health policy, Brian is a recognized voice on rural healthcare sustainability, workforce strategy, and payment reform. Learn more about ECU Health at ecuhealth.org. Sponsors: We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Guest Full Name: Dr. David-Alexandre (“DA”) C. Gros, MD CEODA's Bio:Dr. Gros has served as Chief Executive Officer and a member of the Board of Directors of Eledon Pharmaceuticals, Inc. since September 2020. He joined Eledon Pharmaceuticals from Imbria Pharmaceuticals Inc., where he served as Co-Founder, Chief Executive Officer and Chairman of the Board of Directors. Prior to Imbria, Dr. Gros was President and Chief Operating Officer of Neurocrine Biosciences, Inc., Chief Business and Principal Financial Officer of Alnylam Pharmaceuticals, Inc., and Chief Strategy Officer of Sanofi, S.A. Before joining Sanofi, Dr. Gros held leadership positions in healthcare investment banking at Centerview Partners, LLC, and Merrill Lynch, Pierce, Fenner & Smith Inc., and in healthcare consulting at McKinsey & Company. He previously served on the Board of Directors of Eliem Therapeutics, Inc., a biotechnology company which he co-founded, and is currently the Executive Chairman of Saint Jean Groupe, S.A., a leading French manufacturer of pasta products since 1935.Dr. Gros earned his Doctor of Medicine from The Johns Hopkins University School of Medicine, a Master of Business Administration from Harvard Business School, and a Bachelor of Arts from Dartmouth College.Company: Eledon Pharmaceuticals, Inc.Ticker: ELDNWebsite: https://eledon.com/About the Company:Eledon Pharmaceuticals, Inc. is a clinical stage biotechnology company that is developing immune-modulating therapies for the management and treatment of life-threatening conditions. The Company's lead investigational product is tegoprubart, an anti-CD40L antibody with high affinity for the CD40 Ligand, a well-validated biological target that has broad therapeutic potential. The central role of CD40L signaling in both adaptive and innate immune cell activation and function positions it as an attractive target for non-lymphocyte depleting, immunomodulatory therapeutic intervention. The Company is building upon a deep historical knowledge of anti-CD40 Ligand biology to conduct preclinical and clinical studies in kidney allograft transplantation, xenotransplantation, islet cell transplantation, and amyotrophic lateral sclerosis (ALS). Eledon is headquartered in Irvine, California.

In this episode of CFO 4.0 Revisited, we're looking back at Hannah Munro's conversation with Sabrina Castiglione at the time, Chief Operating Officer at Pento, and now CFO at Omnea.Sabrina's path into finance leadership is anything but conventional. She studied chemistry at university, spent years in financial services, then made the leap into startups as CFO at Tassie before stepping into the COO seat at Pento.In this session, Hannah and Sabrina cover:How a business's needs shift as it moves from Seed to Series A and beyondWhat life as a startup CFO really looks likeMaking the move from CFO to COOThe current landscape for startup fundingHow the economic climate has changed what investors look forPeople vs roles - what recruitment looks like inside a startupLinks mentioned in this episodeSabrina's LinkedIn: https://www.linkedin.com/in/scastiglione/Explore other CFO 4.0 Podcast episodes here.Subscribe to our Podcast!

We're on summer break and replaying one of our favorite episodes. This episode originally aired on September 22, 2025.A wearable can collect endless data, but it only matters if people trust it enough to change their behavior.In this replay, Oura CEO Tom Hale joins Steve and Michael to explain how the company combines clinical-grade accuracy with a consumer-friendly product. They discuss why the ring's form factor makes overnight tracking so powerful, how Oura turns physiological signals into useful guidance, and why the company is being pulled faster than expected into traditional healthcare.We cover:Why sleep data can reveal changes in the body before symptoms appearHow Oura designed a health product that supports users without judging or nagging themWhy accuracy is the foundation for trust, predictions, and behavior changeHow Oura navigates the boundary between wellness products and regulated medical devicesThe company's expansion into Medicare Advantage, women's health, metabolic health, and clinical care—About our guest:Tom Hale is the Chief Executive Officer at ŌURA and a member of its board. As the CEO he sets the company's business strategy and vision to make health a daily practice for members all over the world. He has over 30 years of experience across the technology and consumer product industry.Before joining ŌURA, Hale was president of Momentive where he drove B2B strategy and led product growth. During his time there he was instrumental in taking the company public in 2018, leading the team in key acquisitions, and driving the evolution and rebranding of the company into a multiple SAAS business. Previously, he held leadership roles at HomeAway and Linden Lab as the Chief Operating Officer and Chief Product Officer, respectively, and held executive roles at Macromedia and Adobe.Hale has a Bachelor of Arts from Harvard University and sits on the boards of Cars.com, RocketReach, and NoiseAware.—If you're enjoying the show, we would so appreciate it if you left us a review!—

Kate Connor, Chief Operating Officer at Moxie Communications Group, joined us on The Modern People Leader. We talked about how Moxie is adopting AI safely, why leaders should automate low-judgment work first, and how to embed AI into the culture without replacing human creativity, judgment, and relationships. ----  Sponsor Links:

What does health care truly need now, and who is already showing us the way forward? The newest season of Turn On The Lights centers on one defining question: What does health care need now? Host Philip McAdoo speaks with experts and changemakers about workforce well-being, public health, HIV prevention, aging, technology, AI, cybersecurity, patient advocacy, and health equity. Rather than focusing solely on problems, each conversation highlights practical strategies, innovative thinking, and the leaders driving meaningful improvement across the health care system. Together, these stories reinforce that better care begins with trust, safety, dignity, and a willingness to listen. If you're passionate about improving health care through leadership, innovation, equity, and human-centered care, this season offers inspiring conversations you won't want to miss. About Dr. Philip McAdoo: Dr. Philip McAdoo is a highly accomplished individual with an impressive background. He boasts a degree in communications studies from the University of North Carolina at Chapel Hill, an MA in transformative leadership from The California Institute of Integral Studies, and a Doctor of Education from The University of Pennsylvania's Graduate School of Education.  Dr. McAdoo is a staunch LGBTQ activist who fearlessly fights homophobia. In collaboration with Rep. John Lewis, he has introduced legislation to Congress that streamlines the process for same-sex couples to adopt children from foster care. As an openly gay educator, Dr. McAdoo specializes in character development, diversity, and inclusion. He has authored articles on these topics and has led numerous workshops and professional development sessions on LGBTQ advocacy.  Additionally, Dr. McAdoo is a published author with three books under his belt: Every Child Deserves, Darius Wants a Dog, and Independent Queers: LGBTQ Educators in Independent Schools Speak Out. He is also the Founder and Chief Operating Officer of Philip McAdoo Diversity and Inclusion Consulting, LLC. Currently based in Maryland with his partner, Sean, his son, Zaden, and their dogs, Bart-ley and Dobby, Dr. McAdoo exudes confidence and an unwavering commitment to his work. Things You'll Learn: Health care improvement starts with supporting the workforce caring for patients every day. Equity requires addressing the communities that continue to be left behind. Public health lessons from HIV remain highly relevant today. Person-centered care should be designed around what matters most to patients. Technology should strengthen trust, not simply automate processes. AI, cybersecurity, and digital transformation require strong leadership and governance. Patient advocacy remains essential for reducing disparities. Meaningful improvement begins by listening to patients, caregivers, and communities. Resources: Connect with and follow Dr. Philip McAdoo on LinkedIn and visit his website! Follow the Institute for Healthcare Improvement on LinkedIn and explore their website! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Katie Catlender, Chief Operating Officer at Point32Health, discusses the organization's push to consolidate legacy digital platforms, reduce administrative costs and create a simpler experience for members and providers. She also shares how Point32Health is using AI responsibly to personalize care, reduce friction and build trust while keeping members at the center.

In this episode, Katie Catlender, Chief Operating Officer at Point32Health, discusses the organization's push to consolidate legacy digital platforms, reduce administrative costs and create a simpler experience for members and providers. She also shares how Point32Health is using AI responsibly to personalize care, reduce friction and build trust while keeping members at the center.

A 111-year-old Detroit institution is making one of the biggest bets in Michigan health care, and the details are more ambitious than a new building. From the Mackinac Policy Conference, we talk with Denise Brooks Williams, Executive Vice President and Chief Operating Officer of Henry Ford Health System, about the “Future of Health” initiative and what it takes to modernize a flagship campus while keeping community needs at the center.We get into Destination Grand, a roughly 1.2 million square foot, $2.2 billion hospital project on West Grand Boulevard. Denise explains how all private rooms, a redesigned emergency department with a stronger behavioral health focus, updated operating rooms, and new technology infrastructure are meant to change the experience of care, not just the skyline. Just as important, we discuss how Henry Ford worked through Detroit's community benefit ordinance process to hear directly from residents about affordability, access, transportation, and the kinds of services that make a medical district usable in everyday life.The conversation also widens to statewide access. With Henry Ford Health's joint venture with Ascension and partnerships across Michigan, we talk about how specialty expertise can show up closer to home in communities like Jackson, Genesee County, and beyond, while still creating a clear path to advanced care when needed.Finally, we tackle the policy headwinds shaping the future: the 340B drug pricing program, Medicaid reimbursement, and why “common ground” matters if we want sustainable healthcare affordability and access for Michigan patients. If you care about Detroit hospital development, Michigan health policy, and what real community-centered healthcare delivery looks like, hit subscribe, share this with a friend, and leave a review so more people can find the show.Support the showEngage the conversation on Substack at The Common Bridge!

Stephen Grootes speaks to Jolanda Andrag, Chief Operating Officer at Agri SA, about why trade access and tariffs have become critical to South Africa’s agricultural growth. With record agricultural exports and major investment already going into farms, packhouses and processing infrastructure, AgriSA argues that government needs to prioritise market-access negotiations and close tariff gaps with key export markets. In other interviews, Ruse Moleshe, energy expert talks about Eskom’s concerns over the planned transfer of its transmission assets to a separate company. Eskom supports an independent transmission operator but says the R110 billion asset transfer should only happen once its financial risks, debt obligations and lender concerns are addressed. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.    Thank you for listening to a podcast from The Money Show Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc The Money Show is brought to you by Absa     Follow us on social media   702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/CapeTalk 702 on YouTube: https://www.youtube.com/@radio702   CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/Radio702 CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

Join hosts Rick Hogg of War HOGG Tactical and Mark Kelley of Kelley Defense on the On The Range Podcast for anexclusive episode recorded while attending the 2026 NRA Annual Meetings & Exhibits in Houston. Special guest JimmyMcManus, Chief Operating Officer of Range USA (the nation's premier indoor gun range and firearms retailer), sharesinsights on building approachable, safe, and high-quality indoor shooting ranges, customer experience, training programs,merchandising, membership growth, and the future of the firearms industry. Recorded on the show floor amid the energyof the NRA Annual Meeting 2026 (NRAAM), this conversation covers firearms training, range safety, responsible gunownership, Second Amendment community, industry trends, and practical advice for shooters, instructors, lawenforcement, military, and armed citizens. Want even more exclusive content? Become a member of the On The RangePodcast CREW at OTRCREW.com for members-only training videos, live Q&As, early episode access, pro tips, skillbuilders, community discussions, and the chance to train and connect directly   Key links: On The Range Podcast: https://www.ontherangepodcast.com/ Rick Hogg / War HOGG Tactical: https://www.warhogg.com/ Mark Kelley / Kelley Defense: https://www.kelleydefense.com/ Range USA: https://rangeusa.com/ NRA Annual Meetings & Exhibits: https://www.nraam.org/ (or https://home.nra.org/) SEO keywords incorporated: On The Range Podcast, Rick Hogg, Mark Kelley, War HOGG Tactical, Kelley Defense, Jimmy McManus, Range USA, Range USA COO, NRA Annual Meeting 2026, NRAAM 2026, Houston NRA, indoor gun range, indoor shooting range, firearms training, tactical training, Second Amendment, gun ranges, range safety, responsible gun ownership, firearms industry. These are ready to paste into podcast platforms, YouTube, social posts, or show notes. Adjust the exact title length if a specific platform has character limits.

What if the fastest way to fail at AI is to treat it like a race?  In this episode of the Balancing Act podcast, Andy speaks with Don Gregori, Chief Operating Officer of First Factory and author of The Emergent Leader: A Guide to Brand Building, Leadership, and Self-Mastery.  Don makes the case that leadership starts on the inside and that most AI failures are leadership failures wearing a technology costume — that empathy is operational rather than soft, that bolting AI onto a process you have never questioned is the fastest route to the pile of projects that quietly fail, and that the leader who runs on four hours of sleep is not being tough, just expensive.  Tune in to episode 257 to hear the rocket-booster moment Don credits to his wife rather than to any career move, the advice he gives a newly promoted manager who is terrified of breaking the very thing that made them good, and why a book about building durable companies ends with the durability of the leader.  AndrewTemte.com

Stephen Grootes speaks to Timothy Walker, Senior Researcher on Maritime Security at the Institute for Security Studies, about reports that a proposed agreement involving Iran and Oman could give Tehran greater control over inbound shipping through the Strait of Hormuz. In other interviews, Paul Hardman, Chief Operating Officer of the Citrus Growers’ Association of Southern Africa talks about how the citrus industry is navigating disruptions in global shipping routes and maintaining exports to the Middle East. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.    Thank you for listening to a podcast from The Money Show Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc The Money Show is brought to you by Absa     Follow us on social media   702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/CapeTalk 702 on YouTube: https://www.youtube.com/@radio702   CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/Radio702 CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

Send us Fan MailThe benefits of preparing and sharing homecooked meals with kids are many. Unfortunately, our schedules and other pressures often prevent us from doing it deliberately and more frequently. My guest this episode, Maegan Zelner, is the Chief Operating Officer of Raddish Kids, a company committed to bringing cooking and baking activities to all families. Maegan and I discuss her perspective on the benefits of shared cooking and baking experiences, the obstacles that prevent some families from enjoying these experiences, and her tips for overcoming those obstacles. More information about Maegan and Raddish Kids is at talkingaboutkids.com.

In "The Fictitious Pickup Boom: How Fake Drivers Steal Freight", Joe Lynch speaks with Chief Operating Officer at IDScan.net, Jillian Kossman, about how modern fraudsters use fake CDLs to execute fictitious pickups—and how automated identity verification at the gate can stop them. About Jillian Kossman Jillian Kossman is Chief Operating Officer at IDScan.net, an identity verification firm helping businesses combat fraud and build trust in digital and in-person transactions. As COO, she leads the company's day-to-day operations, scaling processes, technology partnerships and customer delivery to support organisations operating in highly regulated and high-risk environments. About IDScan.net IDScan.net offers the leading AI-powered identity verification platform focusing on ID fraud prevention, age verification, and access management for security and compliance. Across their suite of products, IDScan.net performs more than 23,000,000 ID and identity-related transactions monthly for more than 7,500 customers. Including many of the world's largest manufacturers and logistics organizations. For more information, visit www.idscan.net. Key Takeaways: The Fictitious Pickup Boom: How Fake Drivers Steal Freight In "The Fictitious Pickup Boom: How Fake Drivers Steal Freight", Joe Lynch speaks with Chief Operating Officer at IDScan.net, Jillian Kossman, about how modern fraudsters use fake CDLs to execute fictitious pickups—and how automated identity verification at the gate can stop them. Cargo Theft Has Evolved from Physical Hijacking to Digital Fraud: Cargo theft is no longer defined by armed robberies or physical break-ins like in decades past. Today's threat landscape relies on organized digital impersonation, synthetic identities, and illegitimate credentials—making cybersecurity and physical cargo security completely interdependent at the point of pickup. The Non-Domiciled CDL Crackdown is Driving Fake ID Demand: Strict federal enforcement and regulatory changes have led to many drivers losing their valid non-domiciled Commercial Driver's Licenses (CDLs). Unwilling to walk away from high-paying haul opportunities, many of these drivers are turning to fake IDs sourced from the dark web, triggering a massive surge in fictitious pickups across the logistics industry. Visual Gate Inspections Are No Longer Sufficient: Modern counterfeit CDLs feature accurate window panes, microprinting, holograms, and realistic barcode structures that are virtually impossible for gate guards or dock workers to catch visually. Effective fraud prevention requires forensic-level automated scanning that checks physical and digital security features against thousands of global document templates in seconds. Rapid ID Parsing Eliminates Yard Bottlenecks and Human Error: Manual check-in workflows—like handwriting details on paper clipboards or taking unencrypted smartphone photos—cause long yard queues and introduce human error. Automated driver intake via kiosks or guard-shack scanners processes credentials in under 15 seconds, instantly populating accurate driver data into the TMS, WMS, or YMS. Remote Biometric Verification Neutralizes Double-Brokering Risks: Fictitious pickups often rely on dispatching unvetted or impersonated drivers. By deploying remote identity verification (such as IDScan.net's DIVE platform) via SMS prior to arrival, freight brokers and 3PLs can cross-reference live facial biometrics against the CDL photo and dispatch records to ensure the correct driver is at the wheel. Encrypted Digital Audits Replace Vulnerable Paper Logs: Relying on paper sign-in sheets leaves operations exposed during CTPAT/AEO security audits or law enforcement investigations. Automated, cloud-based ID scanning creates a time-stamped, searchable, and encrypted chain-of-custody record (capturing driver IDs, entry/exit timestamps, and truck photos) while protecting sensitive driver PII. Instant Watchlist Cross-Referencing Blocks Unauthorized Access: Physical security gate checks need real-time, automated defense against blacklisted or prohibited drivers. Point-of-scan verification instantly matches scanned driver credentials against internal "do not admit" (BOLO) lists, expired license databases, and government sanction watchlists (such as OFAC), stopping unauthorized entry before a trailer is ever loaded. Learn More About The Fictitious Pickup Boom: How Fake Drivers Steal Freight Jillian Kossman | Linkedin IDScan.net | Linkedin IDScan.net 2026 supply chain & logistics ID fraud report The state of digital IDs in 2026: A complete guide The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Today we released part one of our interview with Penelope Sonder. She's the Chief Operating Officer of the art tech company NALA. It's an acronym for the networked artistic learning algorithm that matches artists with buyers and designers. Penelope has nearly 20 years in the fine art industry, and prior to NALA, she was a self-employed art advisor and held various positions in galleries in the UK and Germany. Artists of all types will be impressed with the innovative ways NALA is connecting artists with buyers from around the world! https://nala.art/home

What does it take to lead with deep purpose and resilience in healthcare? Sonya Engle, Chief Operating Officer at Sonora Quest Laboratories, shares her remarkable journey from starting on the front lines as a specimen processor to leading the nation's largest integrated laboratory network. She dives into her powerful personal story as a two-time cancer survivor and advocate, offering profound lessons on overcoming adversity, building a culture of trust and integrity, and leading with true humility and passion. Tune in to explore how putting people over profits transforms both workplace culture and patient lives.Guest Links:Sonya's LinkedInSonora Quest LaboratoriesCredits: Host: Lisa Nichols, Executive Producer: Jenny Heal, Marketing Support: Joe Szynkowski & Dylan Price, Podcast Engineer: Portside MediaSomething Extra with Lisa Nichols

What is AI-generated data, and why does it matter for privacy, security, and AI governance? In this episode, we explore AI-generated data, log files, metadata, observability, compliance risks, and why organizations need more transparency, accountability, and trust in AI systems.KEY MOMENTS   00:00 Introduction 2:35 The hidden Log 5:57 What Data Shows Up 9:50 Privacy threats and how to manage 15:20 Ecosystem of Trust 25:05 How to reach Antony  In this episode of the FIT4Privacy podcast, Punit Bhatia speaks with Antony Falco about one of the most overlooked topics in artificial intelligence: the massive amount of data AI systems create every day. If you are interested in AI privacy, AI governance, data protection, cybersecurity, compliance, or enterprise technology, this conversation explains why AI-generated data deserves far more attention.The discussion covers AI-generated data, AI logs, metadata, telemetry, observability, data retention, and the hidden privacy risks created by always-on digital systems. Antony shares practical insights on how organizations can manage AI data exhaust, reduce compliance risk, and build trustworthy AI through better governance, transparency, and responsible data practices.This episode is especially relevant for privacy professionals, data protection officers, AI leaders, compliance teams, cybersecurity experts, and business leaders who want to understand the real-world impact of AI data exhaust on risk management, trust, and long-term business resilience.⸻ ABOUT THE GUEST Antony Falco is a seasoned technology and marketing leader with extensive experience in product marketing, customer success, and scaling technology businesses. He currently serves as Chief Operating Officer at Hydrolix, where he focuses on driving growth and operational excellence. Over the course of his career, Antony has held senior leadership roles including CMO and Head of Developer & Customer Success at thatDot, and has been instrumental in building and scaling innovative data and technology companies.   ABOUT THE HOST    Punit Bhatia is one of the leading privacy, sourcing and AI experts who works independently and has worked with professionals in over 30 countries. Punit works with business leaders to create an organization culture with high awareness and compliance as a business priority. Selectively, Punit is open to mentor and coach professionals.   ⸻ Resources & Links Guest Links Antony Falco • LinkedIn:  https://www.linkedin.com/in/antonyfalco/  https://www.linkedin.com/company/hydrolix/   Grow Skills (Privacy Courses & Insights) • Courses: https://growskills.store/courses/ • Insights: https://growskills.store/insights/ • Website: https://growskills.store/  FIT4Privacy • Website: https://www.fit4privacy.com • Podcast: https://www.fit4privacy.com/podcast • Blog: https://www.fit4privacy.com/blog • YouTube: http://youtube.com/fit4privacy  Punit Bhatia • Website: https://www.punitbhatia.com  Books  • Be Ready for GDPR • AI & Privacy – How to Find Balance • Intro to GDPR • Be an Effective DPO 

In Episode 214 of The Practice Podcast, Jeff Bast and Brett Amron welcome Patrice Gillespie Smith, President and Chief Operating Officer of The Underline Miami, for an inspiring conversation about urban planning, community development, leadership, and the creation of public spaces that bring people together.Patrice shares her journey from growing up in Ohio to building a career in transportation, urban planning, and public service before ultimately helping lead one of Miami's most transformative civic projects. Drawing on leadership experiences across the country, she discusses how thoughtful planning can strengthen communities, improve quality of life, and shape the future of growing cities.The conversation explores the vision behind The Underline, Miami's 10-mile linear park and multimodal trail that is redefining how residents experience the city. Patrice explains how founder Meg Daly's idea, inspired by a bicycle accident, evolved into a project that connects neighborhoods, encourages active transportation, expands green space, and creates opportunities for people to gather, exercise, and engage with their community.Patrice also discusses how The Underline extends beyond infrastructure by serving as a catalyst for community impact. From free public programming and volunteer opportunities to partnerships that create employment and housing opportunities for individuals experiencing homelessness, she explains how collaboration and thoughtful design can address real challenges while creating lasting benefits for the people who call Miami home.Throughout the episode, Patrice reinforces a central idea that has guided both her career and The Underline's mission: building stronger cities begins with investing in people, creating meaningful connections, and designing places where communities can thrive.Key Topics:Patrice Gillespie Smith's career in urban planning and public leadershipThe vision and evolution of The UnderlineCommunity-focused urban designMultimodal transportation and pedestrian safetyExpanding green space in MiamiPublic engagement and community programmingPartnerships addressing homelessness through workforce developmentCreating healthier, more connected communitiesStreaming on  YouTube, Spotify, Amazon Music, and Apple Podcasts. We are also in the top ten percent of listened-to podcasts globally.

Raina Moskowitz is the CEO of The Knot Worldwide, one of the largest and best-known companies in the wedding industry. Raina was previously the Chief Operating Officer and Chief Marketing Officer of Etsy. Raina joins Adam to share her journey and her best lessons and advice. Raina and Adam discuss a wide range of topics: leadership, team-building, career success, communication, community, trust, and more.

How do you grow a successful real estate business without losing the qualities that make you different? In this conversation, I sit down with Wendy Forsythe, Chief Operating Officer of eXp Realty and author of Leverage Your X Factor, to discuss business growth, personal branding, leadership and long-term success. Wendy shares her six-part FACTOR framework: focus, action, community, technology, operations and resilience. We break down why agents need more than leads and production to build a business that lasts. You will learn how to use the right technology, create stronger business systems, surround yourself with growth-minded people and protect your energy while scaling. We also discuss the power of community, women in leadership, avoiding burnout and using your unique strengths as a competitive advantage. Your X factor is not something to hide. It is the foundation you can use to stand out, build trust, increase your impact and grow your income.  

Dan Bova sits down with Shawn O'Brien, Chief Operating Officer of Go Rentals, at The Summit event in Park City, Utah, for a fast-paced masterclass in turning a miserable car rental into a jaw-dropping luxury experience. You'll hear how Go Rentals guarantees the exact make, model and even license plate of your car, tracks private flights in real time, and greets guests with pre-cooled vehicles, favorite drinks in the cup holder, and five-star-hotel-level hospitality. Shawn shares his career journey from Bain & Company partner to scaling Go Rentals nationwide, adding locations at a blistering pace while obsessing over friction-free travel. He also dives into how his Porsche racing hobby shapes his data-driven leadership style, his hard-won lessons on risk, and why protecting your mental health with non-negotiable morning workouts might be the biggest competitive advantage of all. Tune in to get inspired, take notes, and definitely rethink your next rental car. Learn more about your ad choices. Visit megaphone.fm/adchoices

Every new piece of software promises to make your firm more efficient. Yet as your tech stack grows, so do the manual workarounds, disconnected data, and operational bottlenecks. Before long, your team becomes the integration layer between systems that were never designed to work together. Jim Andresen, the Chief Operating Officer of TorkLaw, oversees marketing, intake, HR, office operations, and IT for one of the nation's fastest-growing plaintiffs' firms. He's also the CEO of LawWorks, an AI-native operating system built from the operational challenges TorkLaw faced while scaling nationwide. In this episode, Jim joins Chris Dreyer to explain why disconnected technology quietly limits growth, how fragmented data weakens AI, and what firms should prioritize before adding another tool to their stack. They also discuss scaling across multiple states, choosing the right technology, building operational flexibility, and why the future belongs to firms that own—not rent—their data. You'll learn: Why legal tech becomes less effective when disconnected systems create operational bottlenecks. How AI-native operating systems improve data quality and workflow automation. What law firms should consider before investing in new case management software. Why controlling structured and unstructured data strengthens AI performance. We help elite personal injury firms turn their marketing into qualified opportunities and high-value signed cases. Check us out at Rankings.io. Like what you hear? Hit Subscribe! We do this every week. If you want to keep learning from the best voices in PI, join us at PIMCON 2026. Buy your tickets now! Subscribe to our newsletter and get the freshest news every Monday: newsletter.rankings.io Get Social! Personal Injury Mastermind w/ Chris Dreyer powered by Rankings.io is on Instagram | YouTube | TikTok

Elizabeth Stone is the Chief Product and Technology Officer (CPTO) at Netflix, where she oversees Engineering, Product, and Design. Since her first appearance on the podcast two years ago—which remained my second-most-popular episode for more than a year—she has expanded her role to lead product, in addition to engineering. Before Netflix, Elizabeth was VP of Science at Lyft, Chief Operating Officer at Nuna, an economist at Analysis Group, and a trader at Merrill Lynch.In our in-depth conversation, we discuss:1. Why “systems thinking” is now the most important skill she looks for2. How to manage the flood of AI-generated output without losing quality or signal3. How Netflix thinks about AI fluency as a universal expectation rather than a level-specific skill4. What “excellence as an operating system” means—Brought to you by:WorkOS—Make your app enterprise-ready, with SSO, SCIM, RBAC, and more: https://workos.com/lennyMercury—Radically different banking, now with Command: https://mercury.com/command?utm_source=lennys&utm_medium=sponsored_newsletter&utm_campaign=26q3_brand_campaign—Episode transcript: https://www.lennysnewsletter.com/p/netflix-cpto-on-ai-and-the-future—Archive of all Lenny's Podcast transcripts: https://www.dropbox.com/scl/fo/yxi4s2w998p1gvtpu4193/AMdNPR8AOw0lMklwtnC0TrQ?rlkey=j06x0nipoti519e0xgm23zsn9&st=ahz0fj11&dl=0—Where to find Elizabeth Stone:• LinkedIn: https://www.linkedin.com/in/elizabeth-stone-608a754—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction(02:25) AI and role confusion: the storming phase before the forming phase(07:36) How roles have changed in the past two and a half years(11:55) Will functions survive? The case for craft specialism(13:26) What Netflix is hiring more of—and less of(17:22) Why systems thinking is the rising skill across every function(20:20) Is the design process dead?(22:08) Skills trending down(28:33) AI fluency and Netflix's career ladder overlay(31:00) AI use cases beyond coding(35:12) Netflix's AI history(38:36) Excellence as an operating system(41:11) The pillars of the excellence OS(46:41) The keeper's test—and why it's mostly a positive conversation(50:21) Attracting top talent in the age of frontier AI labs(52:54) Junior talent, craft mastery, and the mentorship question(56:25) Where engineering goes in 5 to 10 years(59:45) The future of entertainment: beyond film and TV(1:02:18) AI in Hollywood: Netflix's creator-enablement position(1:06:15) Lightning round and final thoughts—Referenced:• How Netflix builds a culture of excellence | Elizabeth Stone (CTO): https://www.lennysnewsletter.com/p/how-netflix-builds-a-culture-of-excellence• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• The design process is dead. Here's what's replacing it. | Jenny Wen (head of design at Claude): https://www.lennysnewsletter.com/p/the-design-process-is-dead• Claude Code: https://www.anthropic.com/product/claude-code• Claude Cowork: https://www.anthropic.com/product/claude-cowork• Netflix's “Keeper Test” and Why You Need It | Lorne Rubis: https://www.highlights.lornerubis.com/2015/08/the-netflix-keeper-test-and-the-courage-to-take-it• Innovation for Filmmaking, By Filmmakers: Why InterPositive Is Joining Netflix: https://about.netflix.com/en/news/why-interpositive-is-joining-netflix• InterPositive: https://weareinterpositive.com• Netflix Prize: https://en.wikipedia.org/wiki/Netflix_Prize• Quarterback on Netflix: https://www.netflix.com/title/81482895• The Bill Simmons Podcast on Netflix: https://www.netflix.com/title/82186214• Spencer Pratt on Instagram: https://www.instagram.com/spencerpratt• Salman Rushdie's Substack: https://salmanrushdie.substack.com• Remarkably Bright Creatures on Netflix: https://www.netflix.com/title/81911351• Eight Sleep: https://www.eightsleep.com• Tour de France: https://www.letour.fr/en—Recommended books:• Thinking in Systems: https://www.amazon.com/Thinking-Systems-Donella-H-Meadows/dp/1603580557• Into Thin Air: A Personal Account of the Mt. Everest Disaster: https://www.amazon.com/Into-Thin-Air-Personal-Disaster/dp/0385494785• Liar's Poker: https://www.amazon.com/Liars-Poker-Norton-Paperback-Michael/dp/039333869X—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com

All Home Care Matters and our host, Lance A. Slatton were honored to welcome Dr. Vicki Wright-Hamilton as guest to the show.   About Dr. Vicki Wright-Hamilton:   Dr. Vicki Wright Hamilton is the founder of VWH Technology, LLC and the creator of PeacefulCare, the AI-powered Caregiver Command Center. She's spent more than four decades in executive leadership, including time as a Chief Operating Officer, an Interim CIO, and a transformation strategist guiding senior leaders through the most disruptive technology shifts of their careers. Through her firm VWH Consulting, she works with executives navigating disruptive technology, with AI front and center right now, always keeping people first through change management and adoption.   Here's how PeacefulCare came to be. As Vicki worked with leader after leader, she kept hearing the same thing under the surface. They were exhausted trying to lead at work and care for someone at home at the same time. Often a parent. Sometimes a spouse, a sibling, or a child with complex needs. Nobody was talking about it, but it was costing them everything. So she started VWH Technology, LLC and built PeacefulCare for caregivers, drawing on a lifetime of caregiving experience that started in childhood when she helped her mother care for her grandmother and great aunt. Her great aunt passed away holding her hand.   She and her husband then cared for his brother for 26 years, and during a seven-year stretch she became the simultaneous primary caregiver for four additional loved ones, including one in Ohio she traveled to every three weeks. Based in Georgia, Vicki is a strategist, builder, speaker, and advocate who's lived every version of caregiving most families ever face.   About PeacefulCare.ai:   PeacefulCare is the AI-powered Caregiver Command Center for families managing the real work of care. Records, schedules, medications, documents, providers, appointments, patterns, risk signals, all in one place and intelligently connected. The platform lives under VWH Technology, LLC, the technology company founded by Dr. Vicki Wright Hamilton to bring AI-powered tools to the people who need them most. You can find it at PeacefulCare.ai.   The company was born from two things happening at once in Vicki's life. On one side, decades of caregiving. As a child, she helped her mother care for her grandmother and her great aunt, and her great aunt passed away holding her hand. As an adult, she and her husband cared for his brother for 26 years, and during a seven-year stretch she became the simultaneous primary caregiver for four additional loved ones while raising her kids and running her career. On the other side, her work through VWH Consulting, where she advises senior executives on disruptive technology and AI adoption with a people-first lens. Leader after leader kept telling her the same quiet truth.   They were trying to lead at work and care for someone at home, and the weight of doing both was breaking them. PeacefulCare was the answer to a question she kept hearing from both sides of her life. There was also one specific night that sharpened the mission. Vicki was sitting with her mother in the hospital, something shifted, she pushed, and her mother is alive today because a daughter who refused to go home saw something no system flagged and no algorithm caught. Technology can't replace the love and instinct of a caregiver. Technology should carry everything else.   What sets PeacefulCare apart is the AI analytics engine, and it's watching two people at once. The loved one and the caregiver. On the loved one's side, the platform tracks wellness patterns across medications, sleep, mood, vitals, appointments, and daily behaviors, and surfaces the small signals that usually go unnoticed until they turn into a hospital visit. Sudden changes in routine.   PeacefulCare's promise is simple and personal. You bring the love. PeacefulCare holds everything else.   The Prescription for Relief Summit:   Registration: https://summit.peacefulcare.ai   Hosted by: Dr. Vicki Wright Hamilton, founder of VWH Technology and creator of PeacefulCare.ai   Date: Saturday, July 25, 2026 Time: 10:00 a.m.–1:00 p.m. Eastern Time    Location:  Live online via Zoom    Audience: Family caregivers, veterans, family decision-makers, professionals, advocates, and others carrying significant personal or caregiving responsibilities.

What if walking away from the CEO seat was the smartest career move you could make in AI right now?Cameron Herold sits down with Alex Triplett, COO of you.com, the company quietly powering web search for AI agents behind brands like Salesforce, Anthropic, and Harvey. Alex turned down the chance to be a CEO to take the second-in-command seat at a fast-moving AI startup, and he explains exactly why.They get into the operator work most leaders avoid: walking into a 135-person company, making a brutal focus call, and rebuilding the team around a single mission. Alex breaks down his first 90 days, the listening tour that validated his biggest decision, how he sells to enterprise without getting strung along, and the system that keeps him out of the minutiae.Skip this one, and you risk what most new executives do: the right idea at the wrong time, and broken trust. Listen now for the unfiltered COO playbook on focus and timing.Sponsored byGenius Network - An exclusive community for highly successful entrepreneurs, connecting you with top-tier leaders, strategic insights, and powerful relationships to help you grow your business faster and smarter.Learn more: https://www.geniusnetwork.com/Timestamped Highlights10:16 – “Google for AI agents,” explained: the invisible layer your favorite LLM cannot work without13:18 – You might be using you.com right now without knowing it. Here is where it hides in the AI stack15:08 – How to tell a real enterprise deal from a buyer who is just keeping you busy19:56 – The COO superpower hiding in plain sight, and why it gets you a seat at the C-suite table23:08 – Chief of staff or glorified executive assistant? The title too many companies get wrong25:24 – Three companies, one founder: how Richard runs you.com while raising $650M for a frontier lab33:34 – 135 people on day one: the focus call that cut the team to 110, then built it back stronger38:01 – One mission, one North Star, and the moment focus “just exploded” the company39:23 – The first 90 days that make or break a COO: the listening tour that validated everything47:23 – Why this COO leaves messages unread on purpose, and what it taught him about good decisions50:09 – The one-sentence piece of advice he would give his 22-year-old selfAbout the GuestAlex Triplett is the Chief Operating Officer of you.com, the leading web search API for AI agents, serving customers like Salesforce, Anthropic, and Harvey. An investor turned operator, Alex spent the first decade of his career in private equity before moving to the operating side. He served as Global Head of Corporate Development at ION Group, where he helped grow the business from $150 million to $3 billion in revenue, and later as CFO and COO of Appfire. He also chairs the board of the travel app Pangea and holds a degree from the McIntire School of Commerce at the University of Virginia.

What if the most misunderstood role in business is also the one deciding whether your company scales?In this solo episode, Cameron Herold, founder of the COO Alliance and author of Second in Command, tackles the question every growth-minded CEO eventually faces: what exactly is a COO? Drawing on Bennett and Miles' research and his own years as second in command at 1-800-GOT-JUNK?, Cameron explains why no two COOs on the planet have the same job, and why the search for a great one starts with the CEO's own strengths and gaps.He walks through the seven types of COO: Executor, Change Agent, Mentor, Other Half, Partner, Heir Apparent, and MVP, with stories from Shopify, Oracle, Dell, and Facebook, plus the common roles a COO plays as adult in the room, integrator, and moderator.Get this hire wrong, and the person meant to fix the chaos only adds to it. Listen now.Timestamped Highlights[00:00] – The question-asking habit that separates growing companies from stuck ones[00:52] – Why most CMOs are interchangeable, but no two COOs share the same job[01:40] – The only non-negotiable requirement for any COO[02:31] – The research that uncovered the seven main categories of COO[04:30] – When a change agent should come from outside the company[05:34] – Why changing a company's culture is like dealing with teenagers[07:30] – The mentor move that shaped Facebook's earliest years[08:30] – The marriage test every CEO-COO pairing has to pass[13:18] – The leadership meeting comment that earned Cameron the COO title[18:57] – The homeowner and contractor rule for splitting the what from the how[23:20] – Why the CEO, not the COO, should be the tiebreakerMentioned ResourcesRiding Shotgun: The Role of the COO by Nate Bennett and Stephen A. MilesSecond in Command: The Misunderstood Role of the Chief Operating Officer by Nate Bennett and Stephen A. Miles (Harvard Business Review)Double Double by Cameron HeroldHigh Growth Handbook by Elad GilRocket Fuel by Gino Wickman and Mark C. WintersTraction: Get a Grip on Your Business by Gino WickmanImportant LinksConnect with Cameron: Website | LinkedInExplore the COO Alliance - The World's Leading Community for Seconds in CommandGet Cameron's book: Second in Command: Unleash the Power of Your COO BookClaim your FREE* copy: Second in Command: Unleash the Power of Your COO BookTake his course: Invest In Your Leaders Online Course (Use promo code PODCAST10 before the end of the month for 10% off)Chat or video call with AI Cameron via Delphi*Valid only for CEOs or COO/Second in Command based in the US or Canada at companies wih $2M + revenue.The Second in Command Podcast is an original production hosted by Cameron Herold. Brought to you by COO Alliance. Production and editing by Podcast Your Brand.