Podcasts about Chief operating officer

Ever feel like you're stuck fixing fires instead of building teams that actually thrive? Imagine stepping into a legacy brand, mobilizing hundreds of operators, and transforming your culture from confused to unbeatable, all while modernizing for the future.In this episode, Cameron Herold gets real with Jackie Secor, COO of Taco John's. She's a 25-year franchise and operations veteran who reveals how trust, creativity, and emotional intelligence drive relentless brand loyalty and profit. They dive deep into promoting insiders, learning from the front line, fighting standardization chaos, and using AI to cut real problems, not just hype.If you're tired of leadership fluff and want the actual proven moves great COOs use to build legendary teams, this episode is your advantage. Press play right now if you want to stop the pain of high turnover, poor culture, or outdated systems and get the inside story you'll never hear anywhere else.Timestamped Highlights[00:00] – Why problem-dropping is forbidden in Jackie's office[03:01] – The unexpected challenges facing any new COO in a legacy brand[04:06] – Why the right network beats experience every time[07:42] – Jaw-dropping fix: How she clawed back operational standardization[09:21] – The hidden dangers of outsourced audits (and how Jackie reversed them)[13:30] – How stretch assignments reveal real leaders, not just performers[15:04] – Emotional intelligence: The operator's secret weapon[17:42] – How Jackie coaches Gen Z talent when they want the corner office—now[20:03] – The shocking empathy learned on the franchisee side[25:41] – Standardizing the most controversial taco technique: meat on bottom or side?![29:13] – Multi-generation success—how Taco John's beats the odds other brands can't[32:03] – Are robots and AI the real next move, or total overkill?[36:03] – Why “get back to basics” wins versus flashy ideas every time[37:46] – The one job in the restaurant nobody envies (and why it matters for culture)[43:31] – Redefining quality and value, even as giants like Chipotle pivot fast[44:04] – Why every franchisor MUST run their own locations for credibility[45:56] – The advice Jackie wishes she got at 21 (and warns every young COO today)About the GuestJackie Secor is the Chief Operating Officer at Taco John's, a fast-growing, family-owned restaurant brand with a passionate multi-generation franchise base. With over 25 years' experience across both franchisee and franchisor sides, including at Auntie Anne's, she's renowned for building high-performance teams, driving operational turnarounds, and modernizing legacy operations through creativity and emotional intelligence.

Tune in this week to hear Kara on the Christopher Lochhead Follow Your Different Podcast!In this episode, we do have a world changer. She's both an entrepreneur, author, and podcaster. She's the category queen of a new, flavored, healthy-water category. Her name is Kara Goldin, and she's the founder of a product you probably have tried and most likely love called Hint water. Fortune named Kara one of the most powerful women entrepreneurs, and Forbes says she's one of the 40 Women To Watch Over 40. Today, she reveals how Hint Water could have just been another idea that never went anywhere if she had let her own doubts or others' doubts be the end of the story. Undaunted: Overcoming Doubts and Doubters. Kara has recently launched a new book called Undaunted: Overcoming Doubts and Doubters. It is currently number one on the Amazon charts. In fact, Sheryl Sandberg, Chief Operating Officer at Facebook, says it's a great read for entrepreneurs looking for proof that her dream can come true. Even if you're not an entrepreneur, you're going to love this conversation with Kara and the story behind her book. Are you interested in sponsoring and advertising on The Kara Goldin Show, which is now in the Top 1% of Entrepreneur podcasts in the world? Let me know by contacting me at karagoldin@gmail.com. You can also find me @‌KaraGoldin on all networks. To learn more about Christopher Lochhead:https://lochhead.com Sponsored By:LinkedIn Jobs - Head to LinkedIn.com/KaraGoldin to post your job for free. Check out our website to view this episode's show notes: https://karagoldin.com/podcast/ireplay-fyd-2

Sheletta chats with John Larson, the company's Chief Operating Officer about how the company plans to offer opportunities and support the community.

In this week's episode of The FreightCaviar Podcast, we sat down with Grace Maher, Chief Operating Officer at OTR Solutions, to discuss FreightCaviar's week-long trip to Chattanooga & Atlanta, our magazine launch, and current challenges in trucking.This week's episode is sponsored by Epay Manager, CloneOps.ai, Rapido Solutions Group, and GenLogs.Interested in sponsoring our podcast? Send us an email at pbj@freightcaviar.com.

  Yuma, Arizona plays a critical role in feeding the United States, supplying much of the nation's leafy greens during the winter months. But farming at the border comes with unique challenges. In this episode of American Potential, host David From sits down with Cory Mellon, Chief Operating Officer of his family's farm, to discuss the realities of agriculture in a border community. Cory explains how the H-2A visa program supports legal farm labor, why generational workers are essential to the industry, and what happens when that system breaks down. Cory also shares firsthand insight into the economic impact of nonworkers moving through active fields, the food-safety risks farmers face when fields are disrupted, and how a federal government shutdown delayed worker processing—threatening the harvest during a critical picking season. This conversation highlights the connection between secure borders, legal labor, and America's food supply, and why getting immigration policy right matters far beyond the border.

Your weekly dose of information that keeps you up to date on the latest developments in the field of technology designed to assist people with disabilities and special needs. Special Guest: Monique Clark – Chief Operating Officer – Sign Glasses Website: https://www.signglasses.com Link to SignGlasses Socials: https://linktr.ee/signglasses More on Bridging Apps: www.bridgingapps.org JAWS Full Day […]

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Most grocery retailers are chasing a $1.6 trillion market but Sprouts Farmers Market is deliberately ignoring $1.3 trillion of it. Join Shelley and Nick Konat, President and COO of Sprouts, as they reveal why the retailer has a laser focus on the $300 billion health enthusiast segment. Marching to a different drummer, Sprouts is driving 8 to 10 percent annual store growth while competitors struggle with more conventional strategies. That alone makes Sprouts a 2025 Crave Retail Radical! Learn how the retailer is expanding from 23 states to coast-to-coast while maintaining a smaller, more intimate format that runs countertrend to the superstore orthodoxy dominating the industry. The company's counterintuitive approach celebrates the fact that customers will shop elsewhere. Sprouts is banking on solving the friction points that plague being a healthy eater: limited access to product, high costs, confusing claims, and mediocre taste. Sprouts is a model in retaining talent with a 30 percent internal promotion rate, and its purpose-driven ethos translates into solid bottom-line results. Nick explains why Sprouts is perfectly aligned with the explosive growth in the health food category among Gen Z and millennials. This strategy isn't about trends but rather about supporting longevity-focused consumption behavior that will reshape grocery. Special Guest: Nick Konat President, and Chief Operating Officer of Sprouts Farmers Market For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

Klearcom, a leading provider of global contact centre testing solutions, has announced that it has surpassed 4,000 selection box donations to Waterford Food Bank. The Waterford-based company has donated selection boxes to Waterford Food Bank every year since 2022 and was on-site on the 18th of December to assist with packing efforts. All donations went directly to children in the local area through the charity's distribution partners. Waterford Food Bank, a non funded non profit programme of Buíon Phort Láirge (formerly Waterford Area Partnership), was established in 2017 to eradicate food poverty for some of Waterford's most disadvantaged communities. The majority of food parcels are delivered to St. Vincent de Paul service users but those in need can also be referred through Money Advice and Budgeting Service (MABS) and Focus Ireland. All food parcels are given to families around Waterford City at no cost to the end user. Klearcom has been a long-standing supporter of the charity, with staff regularly participating in volunteering activities and awareness campaigns, including organising and distributing food parcels at the packing centre. Mark Rohan, Chief Operating Officer, Klearcom said: "At Klearcom, we believe it's now more important than ever to give back and support our local community. As Christmas can be a challenging time for many families, we chose selection boxes in the hope that they will spark joy for children and their loved ones in Waterford. I want to extend a heartfelt thank-you to our incredible staff for their generosity and commitment, and to Waterford Food Bank for their ongoing partnership and invaluable work." Karen Glancy, Foodbank Administrator, Waterford Food Bank said: "While giving back is important all year around, charities are often overrun with people seeking help during the festive period. I have seen firsthand the difference a donation such as this makes to our local community. It's important to remember that even the smallest things can make a big impact and I want to thank Klearcom for their endless generosity in making this possible." See more stories here. More about Irish Tech News Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous episodes and subscribe using whatever platform you like via our Anchor.fm page here: https://anchor.fm/irish-tech-news If you'd like to be featured in an upcoming Podcast email us at Simon@IrishTechNews.ie now to discuss. Irish Tech News have a range of services available to help promote your business. Why not drop us a line at Info@IrishTechNews.ie now to find out more about how we can help you reach our audience. You can also find and follow us on Twitter, LinkedIn, Facebook, Instagram, TikTok and Snapchat.

Are you caught in the chaos of growth, struggling to build a team that actually wins together—not just on paper? In this unflinching episode, Sivana Brewer sits down with Christopher Wein, COO of Equiton Developments and a heavy-hitter in North American real estate, to crack open the mechanics of true team performance.Discover why chemistry, not just talent, is the heart of unstoppable teams, how to identify toxic “A-players” before they destroy your culture, and the essential systems that cut out waste and ramp up productivity. Plus, get an inside look at how a real estate powerhouse harnesses AI, brand, and leadership psychology to fuel constant growth.If you crave a more empowered team and want to sidestep the burnout and drama most operators face, you need to hear this conversation—right now. Wait, and you risk falling (further) behind leaders who are already applying these exclusive insights.Timestamped Highlights[00:00] – How chemistry—not talent—makes or breaks a winning team [05:00] – The “invisible” signals leaders use to spot misalignment early [11:25] – Wein's ruthless approach to first-90-day change… and why waiting kills progress [16:48] – The surprising danger of superstar hires (and how to prevent toxicity) [26:38] – Crafting vision: where execs must dictate and where teams must own it [33:02] – What real productivity looks like—inside a COO's hyper-productive day [40:17] – The tool myth: how misused systems actually crush company growth [53:46] – Revolutionary leadership: From “making” to “causing” results without the dramaMentioned ResourcesQuickBooks Microsoft Teams Slack ChatGPTVivid Vision by Cameron Herold King Charles III Coronation Medal Calgary Top 40 under 40About the GuestChristopher Wein is the Chief Operating Officer of Equiton Developments, a private equity real estate firm with 18,000 investors and a national development portfolio. Known for over 25 years of operational leadership across Canada and the United States, Wein is an industry innovator in sustainable building and high-performing leadership teams. He's received top honors, including Calgary's Top 40 Under 40 and the King Charles III Coronation Medal for philanthropy. Connect with Christopher for proven wisdom on team scale, chemistry, and vision-driven operations.

The spineless Republicans stab us in the back again! PLUS, Drew Allen, West Coast VP of Publius PR and author of the new book For Christ and Country: The Martyrdom of Charlie Kirk, recalls where he was when Charlie was assassinated, all the lives Charlie has touched after his death, and how his untimely passing has encouraged him to be a more courageous Christian. And Shaun talks to Julian Hagmann, Chief Operating Officer of Caring Professionals Inc, about New York's biggest scam no one is talking about - the rigged Medicaid system that favors the SEIU to the tune of $11 billion. See omnystudio.com/listener for privacy information.

In a world obsessed with speed, optimization, certainty, and AI-driven answers, this episode of Gratitude Through Hard Times offers a necessary pause. Chris Schembra sits down with Eric Stine, CEO of Sitecore, for a deeply human conversation about leadership, belonging, gratitude, and the courage to say yes before you feel ready. This is not a tactical episode about growth metrics or technology stacks—it's an exploration of what it means to lead, live, and connect in a time when instinct is being outsourced and humanity is at risk of being optimized away.Eric reflects on a 25-year career across some of the world's most influential enterprise technology companies, but reframes success through a different lens. Rather than crediting restraint or perfection, he points to saying yes as the defining strategy of his life, yes to unfamiliar roles, yes to reinvention, yes to creativity, fatherhood, philanthropy, and Broadway. Along the way, he opens up about imposter syndrome, those quiet moments of doubt that surface even at the highest levels of leadership, and why authenticity—not certainty—is what ultimately creates trust and psychological safety for teams.The conversation reaches back to Eric's eighth-grade years, when he felt like an outsider searching for his people. Theater became the place where he learned that difference wasn't something to hide, but something to bring forward, a lesson that continues to shape how he builds culture today. That theme of belonging becomes especially resonant in today's age of fragmentation and loneliness, where many people feel disconnected not because they lack opportunity, but because they lack spaces where they can show up fully as themselves.Midway through the episode, Eric answers the signature gratitude question, offering heartfelt thanks to his father, Mark, whose belief in living authentically influenced everything from Eric's leadership philosophy to a Tony Award win on Father's Day. The moment grounds the conversation in gratitude, not as sentiment, but as a force that shapes identity, values, and legacy across generations.This episode is especially important now because it confronts a growing cultural tension: while AI can deliver answers at unprecedented speed, it cannot deliver wisdom, belonging, or meaning. Eric draws a clear distinction between systems of record and systems of engagement, arguing that the future belongs to leaders and organizations that pair data with instinct, scale with empathy, and efficiency with humanity. In an era where people are burning out not just from work, but from hiding who they are, this conversation offers a different model, one rooted in community, peer-driven recognition, and shared accountability rather than control.Ultimately, The Power of Saying Yes is a reminder that culture cannot be engineered from the top down and growth cannot be achieved through optimization alone. Culture comes from community. Belonging comes from permission. And the most meaningful paths in life are rarely the safest ones. This episode invites listeners to slow down, embrace impermanence, and choose the more interesting path, not because it's easy, but because it's human.10 Key TakeawaysSaying yes creates momentum.Progress, growth, and meaning often come from leaning in before you feel ready—not from waiting for certainty. Authenticity is a leadership advantage, not a liability.When leaders model vulnerability, they unlock psychological safety and better performance across teams. Imposter syndrome doesn't disappear—it becomes a compass.Doubt is often a signal that you're stretching into something meaningful. Finding “your people” changes everything.Belonging fuels confidence, creativity, and resilience—whether in theater, business, or family. Gratitude is a strategic tool, not a soft one.Recognizing people for their impact on others builds trust, loyalty, and culture at scale. Culture cannot be built top-down.Leaders can only create the conditions; community does the building. AI needs humans in the loop.Data delivers insight, but instinct and empathy deliver relevance. Impermanence creates meaning.Moments matter more when we know they won't last—whether on stage, at work, or around the dinner table. Accountability is empowering when framed as ownership.We don't work in isolation—we work in ecosystems where shared responsibility drives excellence. The best life is an AND life, not an OR life.Passion and profit. Speed and care. Technology and humanity. Both can be true.Eric Stine BioEric Stine is the Chief Executive Officer of Sitecore, driving the company's vision and strategy to unlock business value for clients by empowering them to create compelling digital experiences. Eric was previously Chief Operating Officer, where he led all customer-facing functions.Before Sitecore, Eric was Chief Executive Officer of Elemica. Previously, he was Chief Commercial Officer of Skillsoft and Chief Revenue Officer of Qualtrics. Eric has also held executive roles at companies such as SAP, Ciber, and Blackboard.Eric earned a law degree at Boston University School of Law and a Bachelor of Arts at Northwestern University, where he and his husband are the founders of the Eric and Neil Stine-Markman Scholarships. They are the first permanent endowments at either institution directing funds toward LGBTQ+ students.He is based near New York City.

In this episode of the Investing in Integrity podcast, Ross Overline, CEO and co-founder of Scholars of Finance, welcomes Jennifer James, Managing Director, Chief Operating Officer and Head of Investor Relations & Marketing at Thoma Bravo, to uncover how one of the world's largest software-focused private equity firms grew from $8B to over $180B in AUM while staying true to its core values. Jennifer shares how trust, transparency, and culture form the foundation of Thoma Bravo's enduring success, from nurturing long-term LP relationships to leading through market volatility. She reveals the firm's people-first principles, including the “Four Eyes in the Room” approach to authentic connection, and how disciplined, values-driven leadership shapes lasting impact. Listeners gain actionable insights on scaling without losing integrity, building cohesive teams, and redefining work-life balance through seasons rather than perfection. Meet Jennifer James:Jennifer James is Managing Director, Chief Operating Officer, and Head of Investor Relations & Marketing at Thoma Bravo, based in San Francisco. With over two decades of experience in private equity and venture capital, she leads the firm's global operations, investor relations, and industry communications programs. Recognised by The Wall Street Journal and San Francisco Business Times for her leadership in fundraising and influence, Jennifer previously held senior roles at Sofinnova Ventures and Alta Partners. She holds an MBA from Northwestern and an AB in History from Bowdoin College.

In this episode of Denatured, Jennifer Smith-Parker speaks to Kenneth Galbraith, CEO at Zymeworks and Josh Smiley, president and COO at Zai Lab, about how renewed confidence is driving biotech entering 2026. As we look towards conversations that will shape this year's J.P. Morgan Healthcare Conference, the biotech industry is fueled by improving market sentiments, visible at recent meetings like Jeffries in London, and reinforced by a wave of partnerships, strategic acquisitions and Chinese collaboration that is recalibrating investor expectations.HostJennifer Smith-Parker, Director of Insights, BioSpaceGuestsKenneth Galbraith, CEO, ZymeworksJosh Smiley, President and Chief Operating Officer, Zai LabDisclaimer: The views expressed in this discussion by guests are their own and do not represent those of their organizations.

December 18, 2025 - Drew Early, Chief Operating Officer, Memorial Health, joined Byers & Co to talk about his new role within Memorial Health. Listen to the podcast now!See omnystudio.com/listener for privacy information.

In this podcast episode, Dr. Jonathan H. Westover talks with Stephanie Van Meter about talent enhancing development and employee engagement within your team. As Chief Operating Officer at Ammunition, Stephanie is a distinguished leader known for fostering teamwork, strengthening communication, and driving organizational growth. Joining Ammunition in 2022, she advanced from Chief of Staff to Chief Operating Officer in 2024, a testament to her leadership and impact across the agency. Her strategic guidance has been instrumental in Ammunition's recognition by Adweek's Fastest Growing Agencies, Inc. 5000, The Financial Times, and the Atlanta Business Chronicle. Previously, as Director of Operations, Process, and Development for Barry's, an international boutique fitness brand, she launched the company's first learning management system and optimized operational best practices. Stephanie's passion for people development, operational excellence, and clear communication continues to drive her success and the success of the organizations she leads.  Check out all of the podcasts in the HCI Podcast Network!

In this episode of People-First Builders, host Fletcher Wimbush sits down with Scott Menard, President & Chief Operating Officer of Homes Built For America, to discuss how strong leadership, accountability, and purpose-driven culture shape successful construction organizations. Scott shares his perspective on leading teams in the residential construction space, the importance of operational excellence, and how aligning people, process, and mission creates long-term stability and growth. Drawing from his experience overseeing large-scale operations, he offers practical insights into building trust, developing leaders, and sustaining performance in a demanding industry. In this episode, you'll learn: What people-first leadership looks like in residential construction How operational discipline supports team success and scalability The role of accountability and clarity in building strong cultures Lessons learned from leading through growth and complexity This conversation is a must-listen for construction executives, operations leaders, and business owners who want to build resilient teams and organizations that last.

Ever felt overwhelmed by relentless growth, leadership friction, or the challenge of building teams that actually scale? What if you could gain proven, insider strategies for multiplying operations by 20X while keeping chaos at bay?In this bold episode, Cameron Herold sits down with Harrison Crum, Chief Operating Officer of Ally Waste, to unpack the rarely-told story behind scaling a national waste-services brand—now operating in 40 states, with over 1,500 employees and a mission to dominate a niche few understand.They dig deep on developmental leadership, acquisition integration, ruthless prioritization, and using tech and AI for surprising advantage. If you want to dodge burnout, outpace competitors, and solve execution pain now, don't wait—this conversation reveals real advantages you won't find anywhere else.Timestamped Highlights[00:00] – Harrison spills how sales intelligence and regional structure turn cold prospects into loyal clients[02:31] – Why the “doorstep to dumpster” model wins in multi-family and what luxury tenants secretly value[04:33] – The ugly side of apartment junk and how subscription junk removal flips the profit script[07:03] – Ally Waste's national play: how to dominate fragmented markets and win big contracts[09:29] – Commercial expansion temptations: the real use cases for “waste leveling” in strip malls[13:58] – Navigating hauler relationships, unions, and the anti-mafia garbage wars in New York & New Jersey[16:51] – How 20X growth nearly broke the company—and the relentless focus that turned chaos into margin[21:43] – Acquisitions decoded: finding the right people, fixing culture, and building tech that actually scales[26:04] – Are robots or AI coming for waste? Harrison's thrilling vision for how tech could flip the industry[32:01] – The Ally Way: promoting leaders from within, tough-core values, and intentional developmentAbout the GuestHarrison Crum is the Chief Operating Officer of Ally Waste, a fast-growing, multi-state waste services provider specializing in multifamily and commercial property solutions. With deep experience in Fortune 500 and private sector operations—including past roles at Republic Services and Ford—he's known for scaling Ally's operations by 20X in four years, championing high-retention business models, and building game-changing technology for dirty jobs. Harrison is a seasoned leader in acquisition integration, organizational development, and culture-driven execution.

In this episode of Lead-Lag Live, I sit down with Stephen Sikes, Chief Operating Officer at Public, to explore how artificial intelligence is transforming retail investing, brokerage platforms, and portfolio construction.From AI-powered research to custom-built indexes and the rise of agentic brokerage, Sikes explains how new tools are giving individual investors access to capabilities once reserved for institutions and what risks and responsibilities come with that shift.In this episode:– How AI research tools are changing how retail investors analyze stocks– What it means to build custom indexes using natural language– The rise of agentic brokerage and automated portfolio management– Where AI can help investors and where human judgment still matters– Why the next generation of brokerages may look nothing like the lastLead-Lag Live brings you inside conversations with the financial thinkers who shape markets. Subscribe for interviews that go deeper than the noise.Start your adventure with TableTalk Friday: A D&D Podcast at the link below or wherever you get your podcasts!Youtube: https://youtube.com/playlist?list=PLgB6B-mAeWlPM9KzGJ2O4cU0-m5lO0lkr&si=W_-jLsiREjyAIgEsSpotify: https://open.spotify.com/show/75YJ921WGQqUtwxRT71UQB?si=4R6kaAYOTtO2V Support the show

This episode recorded live at Becker's 31st Annual The Business and Operations of ASCs features Dr. Nikhil Shetty, Chief Operating Officer, Midwest Interventional Spine Specialists. Dr. Shetty shares how independent ASCs are leveraging technology, lean operations, and price transparency to deliver faster, safer, and more patient-centered care while maintaining flexibility and efficiency in a growing outpatient surgery market.

Today, Thursday, December 11 on Urban Forum Northwest:*Representative Mia Gregerson (D)-33rd LD was one of the elected state elected officials that used her influence and connections to have the Washington State Transportation Commission unanimously pass Resolution 755 which paved the way for the extension of Martin Luther King Jr. Way from Seattle to Kent. MLK Way signs will be added to existing signage.*Senator Claudia Kauffman (D) 47th LD has been trying to for over a year to expand Martin Luther King Jr. Way from Seattle to Kent. on yesterday, December 10 the Washington State Transportation Commission rewarded her work by voting unanimously for the extension.*Gwen Allen-Carston, Executive Director, Kent Black Action Commission (KBAC) was delighted by the positive action taken by the Washington State Transportation Commission. She and KBAC members were key organizers in the effort to stretch MLK Way to Kent.*Hayward Evans, Co Convener, Seattle King County Martin Luther King Jr. Commemoration Committee (MLKCC) expresses his appreciation for the Washington State Transportation Committee for their vote to extend MLK Way.*Stephen Gray, Chief Operating Officer, New Beginnings Christian Fellowship (NBCF) was happy to hear the church will be located on Martin Luther King Jr. Way.Urban Forum Northwest streams live at www.1150kknw.com. Visit us at www.urbanforumnw.com for archived programs and relevant information. Like us on Facebook. X@Eddie_Rye.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This episode recorded live at Becker's 31st Annual The Business and Operations of ASCs features Dr. Nikhil Shetty, Chief Operating Officer, Midwest Interventional Spine Specialists. Dr. Shetty shares how independent ASCs are leveraging technology, lean operations, and price transparency to deliver faster, safer, and more patient-centered care while maintaining flexibility and efficiency in a growing outpatient surgery market.

This episode recorded live at Becker's 31st Annual The Business and Operations of ASCs features Dr. Nikhil Shetty, Chief Operating Officer, Midwest Interventional Spine Specialists. Dr. Shetty shares how independent ASCs are leveraging technology, lean operations, and price transparency to deliver faster, safer, and more patient-centered care while maintaining flexibility and efficiency in a growing outpatient surgery market.

Another lawsuit against generative AI company Perplexity for copyright infringement The New York Times has had enough, and they have filed a lawsuit in a New York Federal court. In October 2024, the Times sent a notice to stop accessing and using their content and then followed up with another notice this past July. Perplexity continues to ignore the warnings and a spokesperson for the company, Jesse Dwyer, said publishers have been suing new tech companies for a hundred years starting with radio, TV, the Internet and social media, but that has never worked out for them. I think this is a little bit different since AI pretty much takes the content directly from the publisher and publishes it for people to read. The Times is also including infringements for use of its videos, podcasts and images. The Times said in the lawsuit they are seeking damages, which at this point is unknown and injunctive relief which includes removing all of the Times content from Perplexity's products. This would be a major problem for Perplexity if they were to lose this case because the whole AI system pulls information from all across the web, and this would leave a big hole in the end result of Perplexity's information. The Times is not the only publisher suing Perplexity, other lawsuits have been filed by Dow Jones and the New York Post. If one company were to win in court that would be a major problem for AI companies like Perplexity. First it would set a precedent and other publishers would likely sue, it could also lead to less accurate information as there would be less sources to pull data from.    Just when Apple corrected their major problems, it looks like there's a management drain Apple did a great job handling the proposed tariffs on its products, which would have devastated the company. Also, in court they managed to keep the $20 billion a year they receive from Google. But now, they seem to be fighting a management exit by some of their top executives. Over the last couple of weeks, it was announced that both their General Council and Head of Policy will be retiring next year. Another major concern was also announced in that timeframe that their Head of Artificial Intelligence and Strategy is also going to retire. Making matters worse, their Chief Operating Officer said he'll be retiring in July of next year. Don't worry about CEO Tim Cook being age 65, he said he is not considering retirement, and people at the company said he is not slowing down at all. It was also recently announced that Meta has taken from Apple a top designer named Alan Dye. Also Jony Ive, who is a Steve Jobs protégé and helped build the iPhone along with the Apple Watch, is heading over to OpenAI to help Sam Altman. It's not just the top people leaving though as apparently dozens of Apple engineers along with designers who are knowledgeable in audio, watch design, robotics, and much more are also finding a new home at OpenAI. Running a major technology company like Apple and striving for new innovation makes it difficult when a company is losing top management and star engineers and designers. I don't think this will cause a major drop in the stock short term, but it could be difficult longer term for the company when it comes to innovation and new products, which could concern investors in the years to come!   It's time to put some commercial property into your portfolio You may be questioning why would I put real estate like commercial property in my portfolio that over the last five years or so has had a return of maybe 7% versus stocks that have done much better? The simple answer is the basic investing principle of buying low and selling high. Looking forward, I believe commercial real estate over the next five years should get better returns than artificial intelligence considering the fact that it is very pricey. Data from MSCI revealed that year to date large investors have purchased $4.6 billion more US commercial property than they sold. That is the first time that has happened in three years, and deal activity is still low compared to history. US commercial real estate values are off from the peak in 2022 and are now down on average around 17%. Looking just at commercial offices, there is a better discount considering there are down around 36% from their peak. History shows this could be a very good opportunity. There's only been two times over the last roughly 50 years or so when commercial property prices were down more than 10%. You have to go back to the early 1990s, which was about 35 years ago, and who could forget the 2008 great recession. How should you invest in office buildings and commercial property? The best and the easiest way is to use public real estate investment trusts, which are known as REITs. Please do not let your broker sell you private real estate of any sort so they can get paid a big commission. REITs that trade on the market are commission free and completely liquid unlike private real estate deals. With public REITs you can many times receive good investment yields between 4% and 6%. However, make sure to understand the fundamentals to insurethat dividend yield is safe. A history lesson shows that commercial property under performed from 1997 to 2000 when the tech boom was happening, but when the tech boom ended and went bust, commercial real estate did very well. Could the same thing happen now as there are signs that the AI rally could end? If you do invest in a good quality public real estate investment trust, you should have at least a 4 to 5 year time horizon to hold that investment.   Financial Planning: The Benefits of Capital Gain Harvesting While many investors focus on tax-loss harvesting, harvesting capital gains can be just as valuable especially when you fall into the 0% long-term capital gains bracket. For example, in 2025 a married couple filing jointly can have taxable income up to $96,700 and still pay 0% on long-term gains. Because the standard deduction ranges from $31,500 to $46,700, and itemized deductions can be even larger, a household's total gross income can potentially exceed $150,000 while still remaining in the 0% capital gains bracket. If an investor wants to keep the same investment, they can immediately repurchase it, since wash-sale rules do not apply to gains. However, even though the gain itself is taxed at 0%, the added income may increase the taxation of Social Security benefits, pulling more of those benefits into taxable income. For those who don't face that issue, gain harvesting resets their cost basis and reduces the taxes they will owe later if they sell in a higher-income year when their capital gains rate jumps to 15% or even 20%. This strategy can also make sense for those currently in the 15% capital gains bracket who expect to be pushed into the 20% bracket later. Overall, capital-gain harvesting can be a powerful tool in years of temporarily low income.   Companies Discussed: The Brink's Company (BCO), PVH Corp. (PVH), Pure Storage, Inc. (PSTG) & The Kroger Co. (KR)  

CHIPS, the Creating Helpful Incentives to Produce Semiconductors Act, is another. It spurred a massive investment boom in semiconductors on American soil, led by the CHIPS Program Office (CPO) at the Department of Commerce. The CPO had to decide how to allocate $39 billion in manufacturing incentives—and then negotiate the details with some of the world's biggest companies.Today, I'm lucky to have on three of the founding members of the CHIPS Program Office team:* Mike Schmidt, the inaugural Director,* Todd Fisher, the Chief Investment Officer, and* Sara Meyers, Chief of Staff and Chief Operating Officer.Mike, Todd, and Sara have a clear sense of what went right for them, what went wrong, and what they'd do differently the next time. In a new project for IFP called Factory Settings, they describe what they learned.The full transcript for this conversation is at www.statecraft.pub. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.statecraft.pub

Meet Kara James, MS, LPC, a Licensed Professional Counselor who cracked the code on scaling clinical excellence. Starting with 15 years on the front lines of mental health—from juvenile justice to in-home family therapy—Kara realized her clinical passion had an unexpected twin: the business of wellness. In this episode, Bob and Dave talk with Kara—now the Chief Operating Officer of Wellness Counseling, overseeing three thriving locations and 29 staff members—sits down to discuss her core belief: "good enough isn't good enough." The Dual Brain: How her clinical background in modalities like CBT and Relational Life Therapy provides unique, "fiercely compassionate" insight into creating operational systems where therapists truly thrive. Rewiring the Business: Kara shares her visionary, outside-the-box approach to running a group practice, and how stepping outside of defined roles allowed her to transition from full caseload to executive leadership. The Path of Discomfort: Learn about her direct-yet-loving approach to therapy (and business), encouraging both clients and staff to work through discomfort, identify persistent patterns, and reshape limiting beliefs to achieve exceptional results. If you've ever wondered how to bring creative, systems-level thinking to a field rooted in human connection, this episode is a masterclass in operational excellence driven by clinical compassion. With your Hosts Robert Bianchi, ESQ., NREMT and David Bruno, Esq.!!!

Doug Skene from theWolverine.com joined us in our final hour so we could talk more about Sherrone Moore. He told us what he's been thinking about the situation that's happened over the past 24 hours, talked about Michigan needing to get back to a place of integrity, and much more. We were then joined by Jeremy Reisman from Pride of Detroit. He and Huge previewed Sunday's Lions/Rams match-up, gave their thought's on what the Lions need to do to get a win, and much more. We were then joined by Greg Heeres so we could get his thought's and prediction on Sunday's Lions/Rams game. We wrapped up the broadcast talking with Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain as well as Brittany Primeau again. She told us what goes into getting the slopes up and running, talked about the great staff behind everything, talked about the Holiday season, and much more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

We were joined by Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain as well as Brittany Primeau again. She told us what goes into getting the slopes up and running, talked about the great staff behind everything, talked about the Holiday season, and much more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today we're broadcasting from the Crystal Moutain Resort in Thompsonville, as it's officially ski season. Throughout the show we were joined by some of the great folks from Crystal Mountain so we could hear about all of the fun and exciting things they have to offer. We also kept everyone up to speed on the Sherrone Moore situation as we were joined by our great Michigan insiders. We kicked off the show talking with David Gregory who is a Lawyer and NFLPA Certified Sports Agent for Bullrush Sports. He and Huge talked about Sherrone Moore's arraignment earlier today, talked about what will happen to him legally, and more. Anthony Broome from theWolverine.com then joined us to give his thought's on what's happened in the last 24 hours, talked about Warde Manuel, gave his opinion on things needing to get cleaned up, and more. Chris Balas from theWolverine.com then joined us. He gave his thought's on Moore's earlier arraignment, talked about the future of Warde Manuel, talked about what Michigan does next, and more. We wrapped up the hour talking with John Melcher who is the CEO at Crystal Mountain and Brittany Primeu who is their Director of Marketing. They talked about Wintertime at Crystal, filled us in on some of their upcoming events, and more. Clayton Sayfie from theWolverine.com joined us in our second hour to talk more about Sherrone Moore. He gave us his thought's on the arraignment earlier today, talked about names that have come up to be the next Head Coach, and more. We were then joined by Jake Butt from the Big Ten Network. He gave us his thought's on everything that's happened with Sherrone Moore in the last 48 hours, talked about where Michigan goes from here, and much more. We were then joined by Brittany Primeau again so she could tell us about more of what's happening up at Crystal Mountain during the Holiday season. Mark Fenech, who is the Director of Golf also joined us to tell us about Crystal Mountain's new Golf simulators, told us how you can get lessons, and much more. Doug Skene from theWolverine.com joined us in our final hour so we could talk more about Sherrone Moore. He told us what he's been thinking about the situation that's happened over the past 24 hours, talked about Michigan needing to get back to a place of integrity, and much more. We were then joined by Jeremy Reisman from Pride of Detroit. He and Huge previewed Sunday's Lions/Rams match-up, gave their thought's on what the Lions need to do to get a win, and much more. We were then joined by Greg Heeres so we could get his thought's and prediction on Sunday's Lions/Rams game. We wrapped up the broadcast talking with Karyn Thorr, who is the Chief Operating Officer at Crystal Mountain as well as Brittany Primeau again. She told us what goes into getting the slopes up and running, talked about the great staff behind everything, talked about the Holiday season, and much more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Are you buried in the daily grind, afraid that missing one detail could wreck your team or business? Wondering how the best COOs stay energized, innovate, and avoid burnout while leading in a world that never slows down?This episode, guest host Sivana Brewer dives deep with Nick Dinsmoor, COO of Reel Axis, a fast-growing B2B marketing powerhouse. They unravel the secrets of self-awareness, delegation, and what happens when leaders brutally prioritize. You'll hear why letting your employees run side hustles sharpens your edge, how to ride the AI tsunami without drowning, and why radical candor—without the edge—still gets results.If you want to stop reacting and start driving bold operational change, this conversation drops the truth you need. Listen now to discover how top COOs avoid chaos and push their teams further, faster. Tune in or risk missing out on the real breakthroughs shaping the new COO elite.Timestamped Highlights[00:00] – The critical habit COOs need to ignore “the noise”—and why it's a superpower[02:16] – Why giving back is central to culture, and how it wins business in surprising ways[04:37] – How AI completely upended content marketing (and what agencies do differently now)[06:15] – When radical transparency turns toxic, and the pivot that saved a team[08:29] – Newsletters: The “outdated” tactic that's suddenly driving explosive growth[10:29] – The 95/5 rule: A marketer's secret to outlasting competitors in any vertical[21:29] – The surprising upside of having employees with side hustles[27:07] – What ruthless prioritization actually looks like for high-performing COOsAbout the GuestNick Dinsmoor is the Chief Operating Officer at Reel Axis, a leading B2B marketing agency specializing in buyer intent data and anonymous visitor identification. Known for his blend of financial discipline and creative strategy, Nick has helped scale Reel Axis through radical transparency, empowering culture, and a relentless focus on operational evolution.

Jim Burns is a dynamic leader and community builder based in the Upstate of South Carolina. With roots just outside Pittsburgh, Pennsylvania, Jim has become synonymous with development, community outreach, and economic growth in his adopted hometown. As the Chief Operating Officer for Hartness Development and founder of C LLC, specializing in strategy and execution excellence, Jim combines an entrepreneurial spirit with a deep commitment to purposeful leadership. He is known for championing personal growth, emotional intelligence, and the power of building strong, resilient teams—values that he credits to his “three Fs”: family, friends, and faith. Jim is also a former Greenville County Council member and an active participant in a wide range of local initiatives, leaving a lasting positive impact on his community. Takeaways Growth is Essential: Both personally and professionally, continual growth is key. Jim emphasizes that in business and life, “if you're not growing, you're dying”—intentional, measurable growth should be every leader's focus. Self-Awareness Drives Leadership: Knowing your strengths and weaknesses enables you to build teams that complement your skill set, rather than trying to be everything to everyone. Surrounding yourself with strong, capable people is critical for organizational success. Emotional Intelligence in Action: Leading with emotional intelligence—especially self-regulation and empathy—allows leaders to handle challenges with composure and make better decisions, setting an example for their teams. Sound Bytes “You want your companies to grow, you want personal growth, you want the organizations that you're a part of to grow—whether philanthropic or community or whatever.” “If you're not growing, you're dying... Plan for it. Be intentional about your growth.” “As a leader, what can I control? I can control what I think, what I say, and what I do. I can't control anybody else.” Connect & Discover Jim: LinkedIn: @jim-burns Instagram: @hartnessliving

#EP323 Building clean energy projects faster starts with better tools. Maryssa Barron, Founder and CEO of BuildQ, joins Tim Montague to discuss how AI transforms energy project development. Maryssa Barron is the founder and CEO of BuildQ, the enterprise AI platform purpose-built for clean energy project teams to accelerate development, financing, and asset management. She brings cross-disciplinary expertise in renewable energy, project finance, and law, with experience spanning the full project lifecycle. Before founding BuildQ, Maryssa advised Fortune 50 companies and leading developers on renewable energy procurement at Edison Energy and LevelTen Energy. She also served as Chief Operating Officer of a global solar company, where she oversaw project development, financing, and operations across international markets. Key Highlights:How BuildQ reduces project analysis time from 3 weeks to 3 daysWhy one developer uses BuildQ instead of hiring 15 new employeesAI frameworks that analyze interconnection queues and permitting dataThe role of human expertise in AI-assisted energy developmentHow law firms and conservative industries are adopting AI toolsChina's 10X infrastructure buildout advantage and U.S. national security implicationsBehind-the-meter solutions and data center co-location trendsEarly adoption benefits in the energy sectorThe energy sector needs speed and scale. AI tools like BuildQ make both possible.Connect with Maryssa Barron, BuildQ LinkedIn: linkedin.com/in/maryssa-barron/Website: buildq.ai Support the showConnect with Tim Clean Power Hour Clean Power Hour on YouTubeTim on TwitterTim on LinkedIn Email tim@cleanpowerhour.com Review Clean Power Hour on Apple PodcastsThe Clean Power Hour is produced by the Clean Power Consulting Group and created by Tim Montague. Contact us by email: CleanPowerHour@gmail.com Corporate sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/The Clean Power Hour is brought to you by CPS America, maker of North America's number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems. Learn more at www.chintpowersystems.com

Welcome back to the Alt Goes Mainstream podcast.Today's episode dives into the nuances of enterprise software and how to build a scaled specialist alternative asset manager.We sat down in Vista's NYC office with David Breach, Vista's President and Chief Operating Officer.David sits on Vista's Executive Committee, the firm's governing and decision-making body for matters affecting its overall management and strategic direction as well as the firm's Private Equity Management and Vista's Private Equity Funds' Investment Committees. David is also the Co-CEO of VistaOne, Vista's evergreen private equity vehicle, and serves on the Investment Committee and Board of Directors. He also sits on the boards of Vista portfolio companies Jamf, Solera, and Stats Perform.David, who has been instrumental in helping the firm chart its growth path to over $100B in AUM, joined Vista in 2014 after as a career as a Partner at law firm Kirkland & Ellis, where his practice focused on the representation of private equity funds in all aspects of their business. David was a member of K&E's 15-person global executive management committee and a founding partner of its San Francisco office.David and I had a fascinating and thought-provoking conversation about private markets and Vista's evolution as a firm: How and why Vista has become a “scaled specialist.”The journey from $13B in AUM to $100B.The opportunity in enterprise software investing and how enterprise software is an expanding market opportunity.The reason why Vista decided to build out a dedicated wealth solutions business.How firms can differentiate in the wealth channel.How firms can be measured and thoughtful with how they build evergreen solutions.The opportunity for large companies to adopt GenAI for cost-savings and revenue generation.The skills that might be valuable in the age of AI.Thanks David for coming on the show to share your wisdom and expertise in private markets.Show Notes00:00 Introduction to our Sponsor, Ultimus01:59 Welcome to the Alt Goes Mainstream Podcast02:07 Introducing David Breach03:30 David Breach's Career Journey05:22 Transition to Vista Equity Partners06:03 Joining Vista and Initial Impressions06:30 Vista's Vision and Growth09:03 Operational Excellence at Vista10:35 Investment Strategy and Alignment13:27 Scaling Vista's Operations16:44 Building Vista's Wealth Business17:04 Vista's Core Values and DNA19:29 Strategic Decisions in Wealth Management20:19 Educating on the Wealth Space20:46 Modeling and Investment Decisions21:42 Hiring and Team Building22:07 Balancing Opportunity and Capacity22:29 Evaluating Firm's Commitment23:47 Institutional Investors' Concerns24:48 Addressing Investor Concerns25:22 Industry Trends in Private Markets26:16 The Growth of Private Software Companies28:46 The Resilience of Software Businesses29:36 Diversification in Software Investments30:33 The Role of Generative AI in Software32:54 Operational Improvements with GenAI33:32 Product Enhancements with GenAI33:49 Agentification of Software34:51 Financial Impact of AI on Software Companies36:41 GenAI in Middle Market Companies37:25 Vista's Edge in GenAI38:27 CEO Perspectives on GenAI39:04 Encouraging AI Adoption in Companies42:37 The Human Element in the Age of AI43:26 Preparing Teams for AI Integration45:37 Advising Wealth Managers on GenAI48:26 Vista's Vision for the Future49:49 Building a Software Investing Factory50:42 Excitement for the FutureEditing and post-production work for this episode was provided by The Podcast Consultant.A word from AGM podcast sponsor, Ultimus Fund SolutionsThis episode of Alt Goes Mainstream is brought to you by Ultimus Fund Solutions, a leading full-service fund administrator for asset managers in private and public markets. As private markets continue to move into the mainstream, the industry requires infrastructure solutions that help funds and investors keep pace. In an increasingly sophisticated financial marketplace, investment managers must navigate a growing array of challenges: elaborate fund structures, specialized strategies, evolving compliance requirements, a growing need for sophisticated reporting, and intensifying demands for transparency.To assist with these challenging opportunities, more and more fund sponsors and asset managers are turning to Ultimus, a leading service provider that blends high tech and high touch in unique and customized fund administration and middle office solutions for a diverse and growing universe of over 450 clients and 1,800 funds, representing $500 billion assets under administration, all handled by a team of over 1,000 professionals. Ultimus offers a wide range of capabilities across registered funds, private funds and public plans, as well as outsourced middle office services. Delivering operational excellence, Ultimus helps firms manage the ever-changing regulatory environment while meeting the needs of their institutional and retail investors. Ultimus provides comprehensive operational support and fund governance services to help managers successfully launch retail alternative products.Visit www.ultimusfundsolutions.com to learn more about Ultimus' technology enhanced services and solutions or contact Ultimus Executive Vice President of Business Development Gary Harris on email at gharris@ultimusfundsolutions.com.We thank Ultimus for their support of alts going mainstream.

Suicide affects every part of society, with around 6,000 deaths in the UK each year and one in four adults having contemplated it, leaving hundreds impacted by each loss. BS 30480 addresses this by providing the UK's first workplace standard on suicide prevention, offering practical guidance to help organizations recognize risk, respond safely, and create supportive, stigma-free environments.In this episode, Matthew speaks to Jamie Compton Rae, Chief Operating Officer at the National Centre for Suicide Prevention Education and Training (NCSPET) and standards-maker involved in the development of BS 30480. They discuss why BS 30480 is a landmark standard, Jamie's role in its development, and the steps organizations should take in their first 100 days of putting the standard into practice.Since it's The Standards Show, Jamie also reflects on his own standards journey – what motivated him to get involved, and what continues to inspire his involvement today.Find out more about the issues raised in this episodeBS 30480 | Suicide and the workplaceGet involved with standardsGet in touch with The Standards Showeducation@bsigroup.comsend a voice messageFind and follow on social mediaX @StandardsShowInstagram @thestandardsshowLinkedIn | The Standards Show

Check the episode transcript hereABOUT BEN SALZBERG Ben is a real estate developer, operational strategist, and business leader with over 25 years of experience building and optimizing high-performing real estate platforms. As Co-Founder and Chief Operating Officer of Self Storage Developers, Ben leads strategy, operations, and market expansion across Class “A” Self Storage, RV & Boat Storage, and Multi-Family developments nationwide. With a background in mechanical engineering, an MBA in quality management, and a Master of Arts in Teaching (MAT), Ben brings a rare blend of technical precision, process optimization, and leadership development to real estate. His engineering expertise drives smart, efficient design.   ABOUT BILL KANATAS Bill is a visionary entrepreneur and real estate developer with a strong track record in self-storage, multi-family, and mixed-use developments. As the Co-Founder and CEO of Self Storage Developers, he leads the company's strategic growth, site acquisition, and investment initiatives, focusing on developing Class “A” self-storage facilities across the United States. With a deep understanding of market trends and a commitment to quality, Bill has played a key role in forging partnerships with top national operators such as Public Storage, Extra Space Storage, and Life Storage.   THIS TOPIC IN A NUTSHELL: ·         Guest Introduction – background and journey in real estate·         How they transitioned into self-storage from corporate and construction careers·         Why self-storage is a recession-resistant, tax-advantaged investment·         The "4 D's" driving demand·         National growth strategy using data, demographics & local relationships·         Navigating zoning, development costs, and municipal red tape·         Leveraging REIT-level management and exploring solar-powered RV storage·         Finding off-market land deals and building for future market demand    KEY QUOTE:  “Self-storage is a product that everyone needs at some point in their life.” – Bill Kanatas “You can build wealth and help people at the same time. That's what this business is all about.” – Ben Salzberg     ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.     The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.    #SelfStorageInvesting #RealEstateDevelopers #StorageUnits #AlternativeInvestments #CREDevelopment #RealEstateDeals #BuildToRent #LandAcquisition #PassiveInvesting #CommercialDevelopment #InvestInStorage #REITStrategy #PropertyDevelopment #StorageDevelopment #InvestSmarter #PrivateEquityRealEstate #OffMarketDeals #InvestorMindset #CREOpportunities #RealEstateReturns #IncomeProducingAssets #ScalableInvesting #LongTermInvesting #StorageFacilities #DataDrivenInvesting #NationalRealEstate #RealEstateStrategy #TaxAdvantagedInvesting #StorageSyndication #WealthThroughRealEstate  CONNECT WITH BILL & BEN:Website:          https://self-storagedevelopers.comBill's LinkedIn: https://www.linkedin.com/in/bill-kanatas-micp-999255141/ Ben's LinkedIn: https://www.linkedin.com/in/bensalzberg/     CONNECT WITH US   For more information about investing with AJ and Chris:  ·    Uptown Syndication | https://www.uptownsyndication.com/  ·    LinkedIn | https://www.linkedin.com/company/71673294/admin/   For information on Portland Property Management:  ·    Uptown Properties | http://www.uptownpm.com  ·    Youtube | @UptownProperties     Westside Investors Network  ·    Website | https://www.westsideinvestorsnetwork.com/  ·    Twitter | https://twitter.com/WIN_pdx  ·    Instagram | @westsideinvestorsnetwork  ·    LinkedIn | https://www.linkedin.com/groups/13949165/  ·    Facebook | @WestsideInvestorsNetwork  ·    Tiktok| @WestsideInvestorsNetwork  ·    Youtube | @WestsideInvestorsNetwork  

Synopsis: This episode is proudly sponsored by Quartzy. What happens when engineering discipline, business pragmatism, and breakthrough immunology collide? In this episode of Biotech 2050, host Alok Tayi sits down with Jay Hartenbach, President & COO of Diakonos Oncology, to unpack one of the most unconventional—and promising—approaches in cancer immunotherapy today. Jay traces his journey from biomedical engineering into biotech operations, sharing how Diakonos was built outside the traditional venture playbook and why the company chose to tackle two of the most punishing cancers first: glioblastoma and pancreatic cancer. He reveals how Diakonos' dual-loading dendritic cell platform creates an exponentially stronger immune response—essentially tricking the body into launching a viral-level attack against cancer. From capital-efficient clinical execution to nontraditional fundraising and early signs of durable patient responses, this conversation offers a rare, behind-the-scenes look at how bold science, disciplined operations, and relentless persistence can reshape what's possible in oncology. Biography: Jay Hartenbach is a distinguished leader in the biotechnology and wellness sectors, known for his passionate commitment to advancing innovative healthcare solutions and transforming patient outcomes. He currently serves as President and Chief Operating Officer at Diakonos Oncology, where he is leading the team through the development and clinical advancement of pioneering immunotherapies targeting some of the most difficult-to-treat cancers, including glioblastoma and pancreatic ductal adenocarcinoma.​ Since joining Diakonos Oncology, Jay has been instrumental in achieving significant milestones such as attaining FDA Fast Track and Orphan Drug Designation for the company's lead candidate, DOC1021, securing greater than $30 million in financing, and establishing research collaborations with leading cancer centers to advance the clinical trials of the company's novel dendritic cell vaccine platform. Before his role at Diakonos, Jay co-founded Medterra, a globally recognized wellness company that set industry standards for quality and innovation, and where he continues to serve as Chairman of the Board, shaping high-level strategic direction. He also co-founded Perland Pharmaceuticals, an early-stage biotech firm focused on developing therapies for arthritis conditions, and has held leadership and board advisory roles across several life sciences ventures.​ Jay holds a degree in biomedical engineering from the University of Miami and a Master of Engineering Management from Duke University, grounding his entrepreneurial leadership with scientific expertise.

Warren Askew serves as the Vice President, Airport at PortsToronto. With a distinguished career spanning over two decades in the transportation and infrastructure sectors, Mr. Askew is a highly accomplished executive in the aviation industry. He is renowned for his ability to drive change, foster collaboration, and lead with a visionary approach to operational excellence and growth. Throughout his career, Mr. Askew has held a variety of strategic and leadership roles that have shaped his deep expertise in airport operations and management. Prior to joining PortsToronto, he contributed to the growth and success of John C. Munro Hamilton International Airport, the Greater Toronto Airports Authority, and most recently, as Chief Operating Officer at The Federal Bridge Corporation Limited. In each of these roles, Mr. Askew was instrumental in enhancing operational efficiency, improving customer experience, and leading major infrastructure projects. As Vice President, Airport at PortsToronto, Mr. Askew is responsible for overseeing all aspects of Toronto's waterfront airport, including enhancing operational safety, managing strategic initiatives and business performance, and contributing to the long-term growth of the organization. His leadership focuses on optimizing airport services, building strong partnerships with stakeholders, and driving sustainability initiatives that align with global aviation trends. Mr. Askew is in the process of completing his MBA from the University of Fredericton and holds an Honours Aviation Management diploma from Georgian College. He also possesses specialized certifications in strategic leadership, innovation, and climate governance, which complement his extensive practical experience. A dedicated professional, Mr. Askew is an active member of the International Association of Airport Executives (IAEE) Canada, where he contributes to advancing industry standards and best practices. Lovefly Courses  FB - Lovefly Insta @loveflyhelp #fearofflying #flyingwithout fear #anxiety #aviation #lovefly #pilots #turbulence #claustrophobia Private Members Group https://lovefly.podia.com Intro and outro music 'Fearless' Daniel King   Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Association Insights Podcast—and the next installment in our Big Ideas & Trends Series—host Meghan Henning sits down with Stephanie Simpson and Derek Neal, CAE to talk about what a real association turnaround looks like behind the scenes.Stephanie Simpson will conclude her tenure as CEO of the Association for Middle Level Education (AMLE) this month to step into her new role as CEO of the Independent Educational Consultants Association (IECA). Derek Neal serves as AMLE's Chief Operating Officer. Together, they share how a legacy organization serving 10–15-year-olds and the educators who love them moved from years of financial losses and stagnation to renewed clarity, growth, and relevance.Key Highlights

Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroup   Luke Martin is a garage door professional who built his business from scratch - starting with a truck loan, a credit card for inventory, and zero mechanical background. Known for being an “eternal learner,” he taught himself websites, marketing, accounting, hiring, and operations as he grew the business, eventually selling it and joining A1. Today, as the Chief Operating Officer of A1 Garage Doors, he focuses on technician success, leadership, and building a culture of growth and continuous improvement. In this episode, we talked about growth mindset, sales training, technician culture, scaling, AI innovation...

In this episode of the Lausanne Movement Podcast, Dan Sered, Chief Operating Officer of Jews for Jesus and Lausanne Catalyst for Jewish Evangelism, shares his remarkable journey from a secular Jewish home in Israel to discovering Jesus as Messiah while studying in New York City. Jason and Dan explore the meaning of Messianic Jewish identity, how the gospel can be shared in culturally meaningful ways with Jewish people, and why peacemaking—not political partisanship—is the calling of every follower of Jesus. Dan also offers profound reflections on the Israel–Palestine conflict, the Church's responsibility during times of polarization, and how Jewish and Gentile believers can together bear witness to the hope of the gospel.

In this episode of The Digital Executive, host Brian Thomas welcomes Frank Palermo, Chief Operating Officer of New Rocket, to discuss how AI, digital workflows, and enterprise transformation are converging to reshape business operations. With a career rooted in software engineering, enterprise platforms, cloud, and data, Frank shares how his bilingual fluency in technology and business helps organizations ground emerging tech in real business value.Frank explains why executives don't buy AI—they buy outcomes—and how reframing tech initiatives around measurable results like faster revenue, lower cost, and better customer experience is critical. He highlights the common gaps enterprises face, including fragmented processes and poor data foundations, and emphasizes that modernization starts with workflow understanding, not platforms.Looking ahead, Frank describes a future where AI becomes “invisible,” seamlessly orchestrating workflows, enhancing employee productivity, and enabling human–AI co-creation. High-performing enterprises, he argues, will be those that move quickly but responsibly—governing data, investing in skills, and treating AI transformation as an ongoing operational mindset.If you liked what you heard today, please leave us a review - Apple or Spotify. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Group Captain Ajay Kumar Ahlawat (Retd.) is a distinguished former fighter pilot of the Indian Air Force (IAF), with a service career spanning over two decades.During his tenure, Group Captain Ahlawat held several key positions, including serving as the Commanding Officer of the Operational Conversion Unit at Air Force Station Kalaikunda from July 2014 to March 2016. He also completed a staff course at the Air Command and Staff College in Montgomery, Alabama, in December 2011.Following his retirement, he transitioned into the technology sector and is currently the Chief Operating Officer at NuChain, a blockchain infrastructure company. In this role, he focuses on integrating Web3 technologies into enterprise and government applications.

Today, I'm excited to speak with Justin Papadakis, Deputy Chief Executive Officer and Chief Real Estate Officer at the United Soccer League (USL). Justin joined the USL in 2014 and has held various roles including President of Commercial Ventures and Chief Operating Officer and has led its expansion efforts across the USL Championship, League One, and Super League, and most recently, the announcement of USL's plans to launch a Division One men's professional league in 2027-2028. Prior to the USL, Justin served as leasing director, and later business development director, at DDR Corp, now called SITE Centers. While earning his dual degree in Public Policy and Economics at Duke University, Justin also played four seasons for the Blue Devils' Men's Soccer program. He has been recognized on America's Power List and Florida Trend's Florida 500, a list of 500 most influential business leaders in Florida. With Justin's help we delve into the world of soccer. He describes how the sport – and the business of soccer – has evolved in recent years and points out what sets soccer apart from other major sports. He also paints a picture for our audience of the soccer landscape today and how the USL fits in that landscape. We then take a look at soccer as an asset class in the broader category of sports and entertainment investment properties. Justin provides an educational overview of the unique investment attributes of soccer and soccer teams, highlighting how they are distinct from other major-league sports and what makes soccer franchises particularly attractive right now. Justin talks about the purpose and the mission of the United Soccer League (or USL) and explains how his organization helps UHNW clients and their family offices invest in and operate soccer franchises. Finally, he shares some practical considerations and risks family offices need to consider when they contemplate investing in sports in general and in soccer in particular. He offers valuable tips on how families and family offices should educate themselves and what resources exist for them to lean on in this growing and specialized segment of sports investing. Don't miss this educational conversation with a leading expert and experienced practitioner in sports franchise investing and operations.

Want the latest news, analysis, and price indices from power markets around the globe - delivered to your inbox, every week?Sign up for the Weekly Dispatch - Modo Energy's unmissable newsletter.https://bit.ly/TheWeeklyDispatchThe energy transition faces significant hurdles across Europe - especially in the Netherlands. Grid congestion, high grid fees, and investment uncertainty are creating a logjam that halts crucial infrastructure deployment like offshore wind and utility-scale batteries. This episode explores how leading integrated energy companies are strategically evolving to overcome these barriers. Learn how balancing assets like flexibility, energy storage, and electron sinks are essential for building resilient portfolios and unlocking positive business cases. In this episode, we look at how leading integrated energy companies such as Eneco are adapting to move past these challenges. We explore why flexible assets including energy storage, demand-side flexibility, and technologies that can absorb excess electricity - are becoming critical for building resilient energy systems and supporting viable business models.Ed speaks with Karen de Lathouder, Eneco's Chief Operating Officer, to dive into the biggest issues facing integrated energy companies as they navigate the next stage of the transition. Their conversation touches on market design, grid constraints, and how flexibility technologies are evolving across Europe.Key topics include:• How high grid fees and overloaded networks in the Netherlands are slowing demand growth and delaying major investments.• How the Netherlands is approaching this balanced system by combining renewables with storage, hydrogen, and VPP-based flexibility tools.• Why new large renewable projects need long-term power contracts (PPAs), and how colocation is helping developers secure reliable offtakers.• How flexible grid access contracts are paving the way for the next wave of battery storage projects.• The growing role of dynamic pricing and how it is changing customer behaviour.About our guestKaren is Chief Operating Officer at Eneco where she oversees asset-based value chains, covering everything from heat and renewable power to flexibility assets like batteries, hydrogen, and electric heating systems (e-boilers). She provides an expert view on what it takes to manage capital risk and activate crucial power demand in the North-West European energy sector. For more information on what Eneco do - head to their website. https://www.eneco.nl/en/about-us/About Modo EnergyModo Energy helps the owners, operators, builders, and financiers of battery energy storage solutions understand the market - and make the most out of their assets.All of our interviews are available to watch or listen to on the Modo Energy site. To keep up with all of our latest updates, research, analysis, videos, conversations, data visualizations, live events, and more, follow us on LinkedIn. Check out The Energy Academy, our bite-sized video series breaking down how power markets work.

Want the latest news, analysis, and price indices from power markets around the globe - delivered to your inbox, every week?Sign up for the Weekly Dispatch - Modo Energy's unmissable newsletter.https://bit.ly/TheWeeklyDispatchThe energy transition faces significant hurdles across Europe - especially in the Netherlands. Grid congestion, high grid fees, and investment uncertainty are creating a logjam that halts crucial infrastructure deployment like offshore wind and utility-scale batteries. This episode explores how leading integrated energy companies are strategically evolving to overcome these barriers. Learn how balancing assets like flexibility, energy storage, and electron sinks are essential for building resilient portfolios and unlocking positive business cases. In this episode, we look at how leading integrated energy companies such as Eneco are adapting to move past these challenges. We explore why flexible assets including energy storage, demand-side flexibility, and technologies that can absorb excess electricity - are becoming critical for building resilient energy systems and supporting viable business models.Ed speaks with Karen de Lathouder, Eneco's Chief Operating Officer, to dive into the biggest issues facing integrated energy companies as they navigate the next stage of the transition. Their conversation touches on market design, grid constraints, and how flexibility technologies are evolving across Europe.Key topics include:• How high grid fees and overloaded networks in the Netherlands are slowing demand growth and delaying major investments.• How the Netherlands is approaching this balanced system by combining renewables with storage, hydrogen, and VPP-based flexibility tools.• Why new large renewable projects need long-term power contracts (PPAs), and how colocation is helping developers secure reliable offtakers.• How flexible grid access contracts are paving the way for the next wave of battery storage projects.• The growing role of dynamic pricing and how it is changing customer behaviour.About our guestKaren is Chief Operating Officer at Eneco where she oversees asset-based value chains, covering everything from heat and renewable power to flexibility assets like batteries, hydrogen, and electric heating systems (e-boilers). She provides an expert view on what it takes to manage capital risk and activate crucial power demand in the North-West European energy sector. For more information on what Eneco do - head to their website. https://www.eneco.nl/en/about-us/About Modo EnergyModo Energy helps the owners, operators, builders, and financiers of battery energy storage solutions understand the market - and make the most out of their assets.All of our interviews are available to watch or listen to on the Modo Energy site. To keep up with all of our latest updates, research, analysis, videos, conversations, data visualizations, live events, and more, follow us on LinkedIn. Check out The Energy Academy, our bite-sized video series breaking down how power markets work.

What It Feels Like to Lead the World's Most Successful Musical with Maggie Brohn ---------------------------- She started answering phones. Now she runs Broadway's biggest global hit. Meet Maggie Brohn, the powerhouse behind Hamilton. In this episode of Heartbeat for Hire, host Lyndsay Dowd sits down with Maggie Brohn, Chief Operating Officer of Adventureland and the powerhouse Executive Producer of Hamilton across Broadway, the West End, Disney+, multiple global tours, and international productions. Maggie shares the remarkable story of how she went from answering phones in a theatrical office to becoming an owner, producer, and one of the most influential leaders in modern theater. She breaks down how Hamilton transitioned from a groundbreaking production into a global business — operating more like a major corporation than a traditional Broadway show. We explore the art of leading creatives, building trust, setting authority, navigating strong emotions, and making mission-critical decisions. Maggie reveals what it takes to guide artists while staying grounded in business realities and cultivating a team capable of worldwide excellence. She also opens up about listening, cultural sensitivity, DEI conversations, building long-term contracts, and why the industry needs a full reset. Plus, Maggie shares what Broadway needs most right now — and how audiences can help.
   
 Timestamps
 00:00:00 Intro: The Audience's Desire for Delight in Theater
 00:01:00 Introducing Maggie Brohn: Broadway's Executive Producer and COO
00:01:58 Maggie's Journey: From Answering Phones to Producing Hamilton
00:03:23 Leading Creatives: Setting Authority and Navigating Feelings
 00:04:30 The Power of Trust and Delegating to Expertise
 00:06:00 The Biggest Lesson: Moving Theater from "Show" to Global Business
00:08:15 Adapting Hamilton for International Audiences
 00:11:59 The Current State of the Broadway Business
 00:18:24 Setting Boundaries as a Manager
 00:20:32 An Early Leadership Test: The Jack Daniels & Massage Request
00:23:46 Leading as an Outsider and a Woman in a Male-Dominated Group
00:24:49 Listening & Hard DEI Conversations
 00:26:50 Maggie's Legacy: Leading an Industry "Reset"
 00:30:22 Union Negotiations & Long-Term Contracts
 00:33:26 How to Support Theater & Broadway Today
 00:34:18 Conclusion & Final Thoughts
   
 About the Guest
 Maggie Brohn is the Chief Operating Officer of Adventureland and the Executive Producer of Hamilton on Broadway, the West End, the international tour, UK/Ireland Tour, and Disney+. Her recent credits include The Nightmare Before Christmas Light Trail at New York Botanical Garden, the 2023 Sweeney Todd Broadway revival, Hamilton in Hamburg and Australia, Derren Brown: Secret, and The Cher Show. Previously a partner at Bespoke Theatricals, Maggie general-managed major plays and musicals for over a decade. She serves on the Board of Governors and Executive Committee for The Broadway League and is a former Co-Chair of the Labor Committee. She resides in New York City with her husband and two children. 
 About the Host – Lyndsay Dowd is a Speaker, Founder, Author, Coach, Podcast Host—and unapologetic Disruptor. With 30 years of leadership experience, including 23 at IBM, she's built and led high-performing teams that consistently delivered results. She also served as a Guest Lecturer at Harvard University, sharing her insights on modern leadership and culture transformation. 

 As the founder of Heartbeat for Hire, Lyndsay helps companies ditch toxic leadership and build irresistible cultures that drive performance, retention, and impact. She's been featured in Fortune Magazine, HR.com, ABC, NBC, FOX, CBS, and over 100 podcasts. 

   Lyndsay is a two-time best selling author of Top Down Culture and Voices of Women, and the host of the globally ranked and 2X awarded Heartbeat for Hire podcast—sitting in the top 2.5% worldwide. She is also the host of a weekly live show called THE LEADERSHIP LOUNGE. Lyndsay is a frequent speaker, moderator, and guest, known for her candor, humor, and ability to spark action.
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Many high-achieving people look successful on the outside while part of them remains frozen in childhood survival patterns. Through the Biology of Trauma® lens, I share how trauma disrupts the natural flow and movement of life—and the healing roadmap that takes us from stuck to truly alive. If we've ever wondered why we can reach every external goal and still feel disconnected from our own life, this episode explains why. I share Elena's story, a 45-year-old Chief Operating Officer whose autoimmune diagnosis revealed what her body had been holding for decades. When her thirteen-year-old daughter had thoughts of suicide—and felt she couldn't talk to her mom—Elena finally understood: a part of her had been frozen since before she could walk. We'll explore how nervous system dysregulation shows up as professional success masking emotional unavailability. We'll see how trauma stops our natural movement through life—and discover the six-step roadmap from survival to authenticity, belonging, and flow. In this episode you'll learn: [00:00] Why successful people can still be frozen in survival patterns from childhood [02:15] How Elena's birth trauma created a freeze response before she could walk [06:40] The moment her daughter's crisis revealed decades of emotional unavailability [09:10] Trauma defined: the biggest disruptor of movement in our life [12:45] Why everything inside us is movement—and what happens when trauma stops it [16:05] The healing destination: authenticity, belonging, and flow as what it means to be alive [19:50] Why state shifts matter more than neuroplasticity on your healing journey [24:05] How neuroplasticity wires in whatever state you're in—including overwhelm [26:30] The six-step roadmap: from "I am alive" to connection with others [28:15] How Elena broke the generational cycle with her daughters Main Takeaways: Trauma Is the Biggest Disruptor of Movement: Trauma isn't just an event—it's the shock that stops us. It disrupts movement at every level: physical, emotional, relational, and through our life stages. Successful and Frozen Can Coexist: High achievement doesn't mean our nervous system is regulated. Elena built an impressive career while part of her remained that terrified little girl, hiding and staying still to survive. State Shifts Come Before Neuroplasticity: Whatever state we're in is what neuroplasticity wires in. If we're frequently in stress and overwhelm, our brain builds pathways that make that pattern automatic. We must shift our state first. The Destination Is Authenticity, Belonging, and Flow: These three elements define what it means to be truly alive—free to be ourselves, grounded in connection, and moving with ease through life. You Can't Skip the Sequence: The roadmap follows a specific order: recognizing we're alive, choosing to live, shifting our state, being here, wanting to be here, deserving to be here, and finally connecting with others. Each step prepares us for the next. Healing Breaks Generational Patterns: When Elena addressed her frozen patterns, her daughters noticed changes they never expected. The "resting bitch face" disappeared. Presence replaced absence. Notable Quotes: "Trauma becomes the biggest disruptor of movement in our life." "I can still see myself as a little girl, hiding with my dolls, quiet, still and absolutely terrified." "Whatever state we are in is what neuroplasticity wires in." "Being in calm alive can actually become a habit. Imagine that." "Your body's decision to freeze wasn't a failure—it was survival. But you don't have to stay frozen." "My 12-year-old girl didn't realize that I had grown up and that I am alive—which means that she did it. She made it. We're alive." Episode Takeaway: Frozen doesn't mean broken. Elena's story reveals what happens when trauma stops our natural movement through life—not just physical movement, but emotional presence, relational connection, and our ability to truly arrive in the life we've built. Her freeze response began at birth, reinforced through childhood, and showed up decades later as professional success masking emotional unavailability. Her daughters felt it. Her body felt it. Her autoimmune diagnosis confirmed it. The healing roadmap offers a way forward. First, we help that frozen part recognize we're alive—that survival happened. Then we consciously choose to live, rather than simply existing because we had no choice. We learn to shift our state into calm and aliveness, practicing until it becomes our new default. And finally, we move through the deeper work: being here, wanting to be here, deserving to be here, and opening to genuine connection with others. Neuroplasticity works for or against us depending on our state. If overwhelm has become our habit, our brain has built pathways that take us there automatically. But when we build the habit of calm aliveness first, neuroplasticity starts working in our favor. The destination isn't perfection—it's authenticity, belonging, and flow. Movement is possible. Coming home to ourselves is possible. Resources/Guides: The Biology of Trauma book - Available now everywhere books are sold. Get your copy Foundational Journey - If you are ready to create your inner safety and shift your nervous system, join me and my team for this 6 week journey of practical somatic and mind-body inner child practices. Lay your foundation to do the deeper work safely and is the pre-requisite for becoming a Biology of Trauma® professional. Related Episodes: Episode 9: What is One Thing the Freeze Response Needs for Healing? (Part 2) with Dr. Arielle Schwartz Episode 87: Stress & Freeze Response: How to Achieve & Sustain High Performance with Olympian Louise Tjernqvist Episode 142: Why Stress Isn't Trauma: How to Spot Overwhelm and Start Healing Your Nervous System with Dr. Aimie Apigian   Your host: Dr. Aimie Apigian, double board-certified physician (Preventive/Addiction Medicine) with master's degrees in biochemistry and public health, and author of the national bestselling book "The Biology of Trauma" (foreword by Gabor Maté) that transforms our understanding of how the body experiences and holds trauma. After foster-adopting a child during medical school sparked her journey, she desperately sought for answers that would only continue as she developed chronic health issues. Through her practitioner training, podcast, YouTube channel, and international speaking, she bridges functional medicine, attachment and trauma therapy, facilitating accelerated repair of trauma's impact on the mind, body and biology. Disclaimer: By listening to this podcast, you agree not to use this podcast as medical, psychological, or mental health advice to treat any medical or psychological condition in yourself or others. This podcast is for informational and educational purposes only and does not constitute professional advice, diagnosis, or treatment. Always consult your own physician, therapist, psychiatrist, or other qualified health provider regarding any physical or mental health issues you may be experiencing.

In this episode, Beth Steele, Chief Operating Officer at Owensboro Health, talks about two pressures shaping surgical services today: rising supply costs and recruiting and keeping the best talent. She shares how an AI partnership with AssistIQ helped by capturing supplies with 99 percent accuracy, cutting nearly half of monthly product waste and removing manual documentation for nurses. Beth also outlines the practices that made the rollout successful, including early staff involvement, clear workflows and close coordination with the vendor and internal teams.This episode is sponsored by AssistIQ.

Michael Broadhurst is the Chief Operating Officer at StepStone Hospitality, a lifelong hotelier who sprinted from dish pit to nightclub manager to senior posts with Marriott, Starwood, Crestline, and Crescent. He opened the Westin Reston, later led the Westin Arlington Gateway, and built a reputation for turnarounds driven by culture, coaching, and cross-discipline training. Susan and Michael talk about teams, transitions, and top-line revenue. What You'll Learn About: • Why quick, personal, and approachable service beats fancy food every time • How learning Rooms turbocharges a hotel career  • The Westin Arlington Gateway story—and how to revive a once-beloved flagship • Culture first: rebuilding teams before chasing scores and stars • When to walk away from an owner deal and the integrity lines you don't cross • Why management-company churn is rising, and how to avoid becoming a commodity • A step-by-step takeover playbook that calms nerves and kills rumors • Sales x Ops, not Sales vs Ops • The full-service future: experiential stays, destination F&B, and activated spaces • Solving owner–brand–operator misalignment *** Our Top Three Takeaways 1. Culture Comes First in Turnarounds When taking over a newly transitioned or underperforming hotel, Michael's first priority is always stabilizing the team and rebuilding culture. He emphasizes transparency, reassurance, and respect, meeting with associates early to address fears about job security, benefits, and pay. His philosophy mirrors the Marriott fundamental: take care of your associates, and they'll take care of your guests.  2. Integrity and Fit Matter More Than Growth Michael insists that StepStone walks away from deals that don't align with their values. He's clear that integrity and impact outweigh expansion, rejecting "numbers on paper" deals or partnerships without shared ethics. His approach to ownership relationships is built on honesty, ROI clarity, and long-term collaboration. He'd rather under-promise and over-deliver than chase short-term wins.  3. The Future of Full-Service Hotels Is Experiential Looking ahead, Michael predicts that full-service hotels will survive by becoming destinations, not just places to stay. Success will depend on differentiated experiences like vibrant F&B concepts, live entertainment, wellness and fitness activation, and localized service that connects emotionally with guests. He believes traditional "three-meal" models are obsolete; the new era of full service is about lifestyle, energy, and creating a sense of place that guests (and locals) seek out. Michael Broadhurst on LinkedIn https://www.linkedin.com/in/michael-broadhurst-13626b5/ StepStone Hospitality https://www.stepstonehospitality.com/ Other Episodes You May Like:  202: Casino Money Bag with Liz Dahlager https://www.topfloorpodcast.com/episode/202 193: Room for Trouble with Scott Roby https://www.topfloorpodcast.com/episode/193 112: No 7 AM Breakfasts with Leticia Proctor https://www.topfloorpodcast.com/episode/112