Podcasts about Chief operating officer

Retrouvez l'épisode en version française ici : https://www.gdiy.fr/podcast/brian-chesky-vf/Airbnb is bigger than any hotel chains around the world.80+ billion turnover in 2024—more than 2.5 billion stays since the beginning.The figures are mindblowing, it's probably the fastest growing tech platform in the tourism industry, it has changed lives all around the world, especially in France.What began as a scrappy side gig has become so much more than a company: it's a whole new way to explore the world.And yet, back in 2007, Brian Chesky's “grand vision” was born simply because he couldn't cover his San Francisco rent.The story is now legendary: a sold-out design conference, travelers crammed into town, and a friend's inflatable mattress sparking a lightbulb moment—to offer a cheaper night than any hotel. AirBed & Breakfast was born.Over the next decade and a half, those humble airbeds turned into spare bedrooms, then entire homes—until the small startup backed by Y Combinator became a global phenomenon.Today, the company that flipped lodging on its head isn't stopping at homes: with “from couch to castle” as its rallying cry, Airbnb is pivoting into services and experiences, on its way to becoming the ultimate all-in-one travel “super app.”In this unmissable episode, Brian Chesky pulls back the curtain on two decades of explosive growth—while never losing sight of his “founder mode.”You'll hear:Brian's top hacks for turning a profit on AirbnbHow Airbnb's strategic pivot layers in everything from private chefs to hair stylistsBuilding a platform people will use in unexpected waysWhy AI will upend the way we interact with every appThe two bold bets that catapulted Airbnb to global dominationWhether you're curious about the past, excited for the future of travel tech, or just want to pick the brain of a true Silicon Valley OG, this episode of GDIY is a can't-miss.TIMELINE:00:00:00 : From the original “airbeds” to the billion dollar company00:11:31 : The best tips to earn a fortune as a host on Airbnb00:19:38 : The largest demographic spectrum : from couch to castles00:28:26 : How to create a platform that enables creativity and the new “experience” feature00:43:04 : $80 billions transactions... in 2024 only00:49:49 : The right way to use Airbnb as a guest and as a host01:09:11 : The secret to maintain core values in your company01:21:08 : How to stay close to co-founders and employees01:28:41 : What will be the impact of AI on our professional and personal lives01:37:38 : The two bets/truths that made Airbnb so successfulWe referred to previous GDIY episodes : #429 - Nicolas Dessaigne - Y Combinator - Le berceau des futurs géants de la tech#461 - Sébastien Bazin - PDG du groupe Accor - Diriger un groupe coté en bourse sans ordinateur#420 - Stanislas Niox-Chateau - Doctolib : derrière la plus grosse marque de la French tech#452 - Reid Hoffman - LinkedIn, Paypal - “We are more Homo technicus than Homo sapiens”A few recent episodes in English : #452 - Reid Hoffman - LinkedIn, Paypal - “We are more Homo technicus than Homo sapiens”#437 - James Dyson - Dyson - “Failure is more exciting than success”#431 - Sean Rad - Tinder - How the swipe fever took over the worldWe spoke about :AirbnbLa MartingaleLa Martingale #209 - Le guide ultime pour louer sur Airbnb : les 15 meilleurs conseils d'un insiderBelinda Johnson (American lawyer, Chief Operating Officer at Airbnb)OCUSMark Cavendish (cyclist)Founder Mode (Paul Graham)Reading Recommendations :Walt Disney (Neal Gabler)Magellan (Stefan Zweig)You can contact Brian on Linkedin and Instagram.Interested in sponsoring Generation Do It Yourself or proposing a partnership ? Contact my label Orso Media through this form.Distribué par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

This episode updates you on how the Big, Bloated Bill in Congress will impact nonprofits and philanthropy. And this week's interview offers a deep dive into how the proposed law would impact nonprofits that hold up America's social safety net.What happens when government cuts to essential services threaten to recreate the horrors of decades past? How do nonprofits navigate serving vulnerable populations while fighting for their very existence? In this powerful episode, Edward Hershey, CEO of Home of Guiding Hands, reveals the critical connection between defending democracy and protecting society's most vulnerable members—people with intellectual and developmental disabilities who depend on services that are now under unprecedented threat.Hershey shares the stark reality of operating a $35 million nonprofit with 1,200 employees while 90% dependent on government funding that's facing massive cuts. From paying payroll on credit cards due to delayed government payments to witnessing a 40% underfunding crisis finally addressed only to be threatened again, his organization's story illuminates how attacking nonprofits, government programs, and philanthropic funding creates a dangerous triple threat to democratic values. The conversation traces a direct line from the horrific institutional conditions exposed by Geraldo Rivera in the 1970s to today's policy decisions that could force a return to those dark days.Through personal accounts of rallying 300 constituents, confronting elected officials, and maintaining hope among staff and clients, Hershey demonstrates that defending democracy isn't abstract—it's about ensuring that government remains "of the people, for the people" by protecting the infrastructure that cares for those who cannot advocate for themselves. His message is clear: we are judged as a society by how we treat our most vulnerable, and preserving that care is preserving democracy itself.You can find all the episodes of this podcast plus our blog, toolkit and other resources at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠fundthepeople.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Resources:Fund the People BlogHome of Guiding HandsGeraldo Rivera's Expose Rate StudyEdward Hershey's Op EdRally footage/media:KPBS Monday 5/26KPBS "San Diego News Now" podcast (2:07 mark) FOX 5 aired footage 5/26 at 1:05 pm and re-aired 5/27 at 6:08 am and 9:08 amKUSI aired footage 5/26 4:07 pm, 6:08 pm, and 5/27 at 5:16 am  10 News mentioned the rally in their morning newscast at 5:42 amBio:Edward Hershey is the President and Chief Executive Officer of Home of Guiding Hands. He assumed his role with HGH on September 1, 2021. Edward began his career at HGH in 2015 as the Vice President of Operations and was then  promoted to Chief Operating Officer. Edward has 27- years of management experience in directing all facets of business operations, with expertise in operations and project management. Prior to joining Home of Guiding Hands, Edward worked for Father Joe's Villages as their Vice President of Operations for 12 years, and for the Employment Development Department where he specialized in Veteran's needs. Edward served in the US Navy during the Gulf War and was honorably discharged in 1993. He serves on the Board for the California Disability Services Institute, and the California Disability Services Association. He volunteers his time for Boy Scouts of America and the VFW. Edward holds a Master's Degree in Human Resource Management with a Specialization in Strategic Innovation and Change Management from Colorado State University and a Bachelor's Degree in Organizational Leadership with a Specialization in Public and Non-Profit Management. Edward is a graduate of the National Leadership Consortium on Developmental Disabilities, a licensed California Contractor, and is a member of the John Maxwell team certified as a leadership coach, speaker, and trainer. He lives in El Cajon with his wife of 16 years Jessica and their three children, Julia, Niko, and Ethan.

In this episode of School Business Insider, host John Brucato engages in a compelling conversation with Cheryl Campbell, Chief Operating Officer at Thomas Tallis School in London and a leading advocate for mentorship in the school business profession. Cheryl shares her personal journey, insights on establishing effective mentoring relationships, and the pivotal role mentorship plays in professional development and fostering diversity in leadership. Discover practical strategies for initiating and sustaining impactful mentorships that can shape the future of school business leadership.Contact School Business Insider: Check us out on social media: LinkedIn Twitter (X) Website: https://asbointl.org/SBI Email: podcast@asbointl.org Make sure to like, subscribe and share for more great insider episodes!Disclaimer:The views, thoughts, and opinions expressed are the speaker's own and do not represent the views, thoughts, and opinions of the Association of School Business Officials International. The material and information presented here is for general information purposes only. The "ASBO International" name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. The presence of any advertising does not endorse, or imply endorsement of, any products or services by ASBO International.ASBO International is a 501(c)3 nonprofit, nonpartisan organization and does not participate or intervene in any political campaign on behalf of, or in opposition to, any candidate for elective public office. The sharing of news or information concerning public policy issues or political campaigns and candidates are not, and should not be construed as, endorsements by ASBO Internatio...

Emerging Technologies, Advanced Analytics and Automation in Options Trading: Transforming Strategies and Market Dynamics Cutting edge technologies are reshaping the landscape of options trading, enhancing decision-making processes and driving innovation in trading strategies. This panel will explore how market participants leverage sophisticated modeling techniques to identify opportunites, optimize trade execution, and navigate the ethical challenges associated with increased reliance on automation in financial markets. Moderator: Ivan Brown, Chief Operating Officer, Options, IEX Panelists: Steve Crutchfield, Head of Business Development, Chicago Trading Company Joe Mazzola, Director, Trading & Education, Charles Schwab & Co Nate Pomeroy, Principal, Wolverine Trading

Jesse and Krista Casler have a deep understanding of the currency exchange between earthly dollars and treasure in Heaven. Jesse is the Chief Operating Officer of Hope International, having served Hope over the last 20 years. Together, Jesse and Krista have allowed generosity to touch nearly every part of their lives. Their stories touch on many aspects of the generous life, from financial accountability to foster care and generosity of the home to donor advised funds and charitable bunching. But above all, their lives are marked by a deep joy in everything that they do.   Major Topics Include: Their unique foundations for faith and generosity How they met and began their careers The mission, programs, and story of Hope International  Stories of God using Hope to change lives Misconceptions about addressing poverty Four domains of generosity impact—personal, spiritual, social, and material Approaching financial discussions together as a joyful challenge Tips for starting a financial accountability group Generosity through foster care Thoughts for people in ministry who want to be givers Participating in the “year of Jubilee” principles in a modern context When to give from the perspective of a nonprofit How to scheme with God QUOTES TO REMEMBER Jesse: “Sometimes when we think about poverty, we think about material things like not having enough money. But for some people, poverty is also aloneness.” Jesse: “How can I save as much money as possible and put it to good use to create even more so that I can be generous with the world?” Krista: “Being raised in a pastor's household, we were very conscious of how our money was spent, but at the same time, living in generous ways.” Krista: “If a group of individuals living in great poverty, all of whom are blind or visually impaired, can talk about their capacity for saving and giving, how can I not also have some capacity for saving and giving?” Jesse: “There's a role for regular giving that keeps an organization moving, but it can be really impactful when a larger gift can be given to start something new or catalyze something in a much bigger direction.” Jesse: “No matter what your salary is, you can create distance between income and expense. And decisions you make about your expenses become your engine for saving, investing, and giving.” Jesse: “When we turn 50, what if we gave away 10% of our net worth, just our income in that year?” Krista: “There's joy and fun when you're being creative in giving. Even in a season when you don't have much money, you can ask God to help you use what you've got.” Krista: “There's joy in looking at a giving opportunity as a creative challenge to scheme with God.” LINKS FROM THE SHOW Hope International (see our interview with founder, Jeff Rutt or CEO, Peter Greer) Alisa Hoober, on Creating a Strong Family Culture of Generosity and Mission (see our past interview here) National Christian Foundation (see our interview with President Emeritus, David Wills) Two Men with Money by Tim Keller The Finish Line Community Facebook Group The Finish Line Community LinkedIn Group WE WANT TO HEAR FROM YOU! If you have a thought about something you heard, or a story to share, please reach out! You can find us on Instagram, Facebook, and LinkedIn. You can also contact us directly from our contact page. If you want to engage with the Finish Line Community, check out our groups on Facebookand LinkedIn.

Are you struggling to find meaningful yield in today's unpredictable markets? You're not alone. The investment landscape is evolving rapidly, pushing savvy investors toward innovative solutions that combine income potential with strategic diversification.In this enlightening conversation with Jonathan Shelon, Chief Operating Officer at KraneShares, we dive deep into the explosive growth of covered call strategies and why international markets offer a particularly compelling opportunity. Shelon reveals how KLIP, KraneShares' international covered call ETF focused on Chinese internet stocks, generates monthly income in the impressive 3-5% range – substantially higher than what most U.S.-based covered call products offer.What makes this strategy especially powerful is its diversification benefit. With a correlation of just 0.4 between U.S. and Chinese markets, these assets move on completely different cycles, creating a portfolio cushion when you need it most. As Shelon explains, "When US markets experience stress or drawdowns, it happens at a completely different time than when China experiences market stress."We explore the compelling valuation case for Chinese equities, with tech companies trading at PE ratios in the mid-teens while maintaining strong growth. This stands in stark contrast to U.S. markets trading near historic highs both in index levels and valuations. Most investors remain significantly underweight China at just 2-3% exposure, despite KraneShares recommending 5-10% allocation.Whether you're seeking to enhance your income strategy, reduce portfolio volatility, or strategically position for a potential shift in global market leadership, this conversation offers practical insights you won't want to miss. Ready to transform your approach to income and international diversification?Visit kraneshares.com to learn more about KLIP and other innovative investment solutions designed for today's challenging market environment.With ChatDOC, instantly analyze professional documents using AI — featuring word-level citations, chart/formula breakdowns, cross-file query, and full support for PDFs/epub/scanned files.Free version handles 10 documents (up to 3000 pages) and cross-searches 30 files.Click the link below to unlock +10 document slots : https://chatdoc.com?src=leadlaglive Sign up to The Lead-Lag Report on Substack and get 30% off the annual subscription today by visiting http://theleadlag.report/leadlaglive. Foodies unite…with HowUdish!It's social media with a secret sauce: FOOD! The world's first network for food enthusiasts. HowUdish connects foodies across the world!Share kitchen tips and recipe hacks. Discover hidden gem food joints and street food. Find foodies like you, connect, chat and organize meet-ups!HowUdish makes it simple to connect through food anywhere in the world.So, how do YOU dish? Download HowUdish on the Apple App Store today:

Overcoming Depression: Mike Wood's Journey to Healing and Helping Learntolovebeingyou.com About the Guest(s): Mike is the Chief Operating Officer of a $90 million-a-year construction company based in Nashville, Tennessee. He is also a mental wellness advocate who has developed a 10-week program aimed at helping individuals overcome anxiety and depression. Mike's journey through personal struggles with disability, anxiety, and depression led him to create "Learn to Love Being You," a course designed to help participants take control of their thoughts, emotions, and heal from past traumas. Driven by a passion for mental health, Mike offers this transformative program to anyone in need, regardless of their financial situation. Episode Summary: In this enlightening episode of The Chris Voss Show, host Chris Voss engages in a thought-provoking conversation with Mike, the COO of a major construction company and mental wellness advocate. Having battled personal demons, Mike shares his profound journey through anxiety and depression, revealing the inception of his transformative 10-week program, "Learn to Love Being You." The episode dives deep into understanding the subconscious mind's influence on mental health, offering listeners a roadmap to peace and joy. Throughout the episode, Mike explains the mechanics of the subconscious mind, its role in shaping behavior, and its unintended impact on mental health. He shares actionable steps that individuals can take to reframe negative thought patterns, transform past trauma into a peaceful present, and ultimately escape the depths of anxiety and depression. With a blend of personal anecdotes, expert insights, and humor, this episode serves as a beacon of hope for those grappling with mental health challenges. Join Chris and Mike on this educational rollercoaster as they unravel the mysteries of the mind and illuminate pathways to healing. Key Takeaways: Mike's journey from depression to creating a transformative mental wellness program called "Learn to Love Being You." The subconscious mind's role in triggering anxiety and depression through its protective mechanisms. The importance of reframing negative thoughts and past traumas to foster mental peace and joy. Effective strategies and exercises to help individuals separate their identity from intrusive thoughts. The significance of dedicating daily time to mental health practices to achieve long-lasting benefits. Notable Quotes: "The subconscious mind is supposed to protect us, but doesn't know the difference between physical danger and things we identify with." "We can transform past traumatic experiences by reframing them with love, compassion, and forgiveness." "Negative thoughts physically alter the chemicals in our brain but can be shifted to positive thoughts." "You have to be ready to heal and face your fears; it takes daily practice and dedication." "If you don't take care of yourself, you can't take care of anybody else." Resources: Learn to Love Being You Email Mike at mike@learntolovebeingyou.com

We started off this week's show by chatting with Perma-Seal Basement Systems' Chief Operating Officer, Joel Spencer, about preparing your home for storms. Lindholm Roofing's Assistant Manager Mike Huston, joined the show to talk about roof inspection practices. Then, Andrew Simmons, owner and Operator of Simmons Power & Soft Washing, shares the benefits of power washing and talks […]

Dr. Mike McDonald, Director of Audiology, and Brenda Thompson, Chief Operating Officer at Birdsong Hearing Benefits, joined the America's Work Force Union Podcast to discuss the impact of hearing loss on mental health, workplace performance and overall well-being. John Lepley, Director of Education for the United Steelworkers, joined the America's Work Force Union Podcast to discuss the critical intersection of mental health and the workplace, the role of education in addressing mental health issues and the evolving perception of mental health in the labor movement.

Host Jeremy C. Park talks with Brandi Jack, Chief Operating Officer with Nashville Diaper Connection, who highlights the nonprofit organization that provides diapers to families in need through a distribution network of community partners who work directly with the families.During the interview, Brandi shares how the organization was started in 2013 and how it has since grown to distribute 4.5 million diapers in 2024, serving about 7,000 babies monthly. She emphasizes the importance of providing diapers for families, especially as family expenses continue to rise and families are forced to choose between food and diapers; and she also discusses how diapers play an important role in the health and development of babies. Brandi then discusses the organization's model, which involves purchasing or accepting donations of diapers, having volunteers sort and wrap them in packages of 25, supplying the diapers to their distribution network of community partners, having those community partners provide the diapers to the families in need. She also details two of their more creative initiatives with Clinic Connections and Diapers for Diplomas, and discusses how focusing on healthcare and higher education are helping to address additional challenges in the community and helping parents complete their education to increase their earning potential. The conversation concludes with Brandi talking about the many ways the community can support their efforts through monetary and diaper donations, volunteerism, and their upcoming Corporate Wrap Off event on September 16, 2025.Visit https://www.nashvillediaperconnection... to learn more and get involved with Nashville Diaper Connection.

Brendan Walsh, Chief Operating Officer, Road Safety Authority, discusses details of a new plan aimed at reducing driving test times nationwide.

Mentorship can shape not just careers, but entire industries, especially when it's driven by purpose and authenticity. How do you transform personal challenges into leadership? How do you create space for underrepresented voices in finance? In this episode of Mitlin Money Mindset®, Larry Sprung speaks with Kellan Brown, Chief Operating Officer and Chief Development Officer of 100 Women in Finance, about her path from sports marketing and construction to finance, and her mission to elevate women and students through education, mentorship, and advocacy. Kellan shares her insights on career transitions, the power of relationships, and building inclusive opportunities across the financial sector. Kellan and Larry explore: Kellan's path to leadership in finance Transitioning careers during the pandemic The impact of a pivotal “Queen Bee” experience on mentorship Distinguishing mentorship from sponsorship The mission and pillars of the FinServ Foundation Tips for leaning into mentorship at any career stage Transitioning skillsets across industries And more! Resources: Mitlin Financial   The JOY and Productivity Journal by Lawrence Sprung  Download Your Free Copy of the Couple's JOYful Money Guide Connect with Larry Sprung:  LinkedIn: Larry Sprung Instagram: Larry Sprung Facebook: Larry Sprung X (Twitter): Larry Sprung Connect with Kellan Brown:  LinkedIn: Kellan Brown Website: 100 Women In Finance Kellan.Brown@100women.org  About our Guest: Kellan Brown Chief Operating Officer/Chief Development Officer, 100 Women in Finance Kellan's career in Executive Leadership spans over 15-years and three separate industries. She is considered a subject matter expert in strategic growth leadership and implementing mentorship programs in firms and non-profits. Kellan previously served as Executive Director for the FinServ Foundation, a 501(c)(3) where their mission is to empower the next generation of financial professionals through coaching, mentorship, and community. Kellan is an advisory member of Hand to Hand, a Foundation Fund that grants funding for women-led non-profit organizations and is an advisory board member for Focal, an enterprise grade AI technology solution for wealth management firms.  In addition to her non-profit and board work, Kellan was the Chief Growth Officer for a financial technology firm and led the Retirement Strategies Division at Finance of America where she also chaired the Mentorship committee. Kellan has been recognized as a Disruptor by WealthManagement.com, a Women to Watch by InvestmentNews and won the Ascension Award for women-led companies. In May of 2024 the FinServ Foundation won global recognition by WealthBriefing for their Mentorship Program Kellan led and she was recognized for Luminaries with a Heart by ThinkAdvisor in December 2024. Disclosure: Guests on the Mitlin Money Mindset are not affiliated with CWM, LLC, and opinions expressed herein may not be representative of CWM, LLC. CWM, LLC is not responsible for the guest's content linked on this site.  

Justin Carroll, Chief Operating Officer, is back to help make sense of a word that gets thrown around a lot: recapitalization. What does it actually mean? Why do companies do it? And how has MB2 approached it differently? In this episode, Justin walks us through the basics, breaks down common deal structures, and explains how recap events with Sentinel Capital Partners, Charlesbank Capital Partners, and now Warburg Pincus have shaped MB2's growth over the years. You'll come away with a clearer understanding of how these deals work, how they impact a company's future, and why timing and structure matter. Justin was previously featured on Episode 30, "The Beautiful Mind of MB2's Growth." Tune in to learn more about him and his journey at MB2 Dental. ------------------------------------------------------------------------  Subscribe & Listen: Spotify: https://open.spotify.com/show/69Dz26hgC9D6YqwN8JMDBV Apple Podcast: https://podcasts.apple.com/us/podcast/mb2-underground/id1747349567 ---------------------------------------------------------------------- Follow MB2 Dental on Social: MB2 Dental: mb2dental.com Instagram: instagram.com/mb2dental Facebook: facebook.com/mb2dental YouTube: youtube.com/@mb2dental LinkedIn: linkedin.com/mb2-dental

Last Updated on May 21, 2025 by Owen McGab Enaohwo Gary Winter and Tisha English share a common interest in enhancing the operations at Lawvex, a full-service trust and estate law firm. Gary and Tisha, the Managing Attorney and Chief Operating Officer, respectively, were no strangers to implementing technology in their organization. But the basic […] The post How Lawvex Empowered Its Employees for Growth by Creating a Centralized Knowledge Base appeared first on SweetProcess.

I’ve heard it said that for people who are suicidal, it isn’t that they hate life, it’s that they hate life the way that it is. It’s not even about wanting to end their life, it’s about wanting to end their pain. But sadly, so many find themselves slipping to the point of brokenness where it seems so difficult or at times impossible to see an opportunity for change or a brighter tomorrow. Today’s guest has a similar story of wanting the pain to stop in his own life! After a difficult upbringing and some challenging moments in his own personal life, Casey Temple, found himself pulling the trigger with every intention of ending his life. BUT GOD had different plans! Rather escaping the pain, Jesus brought him purpose, hope, and healing in the midst of it! Through Recovery Alive, a revolutionary church-based response to human brokenness, rooted in the power, people, and process of the Christ-centered 12 steps, Casey found the freedom he always longed for! Now getting to serve as the Chief Operating Officer of Recovery Alive, Casey can say with complete confidence that God has radically transformed his life, addictions, and testimony. We are excited to share his journey with you, with the hope that it will be a steadfast reminder to you that it is NEVER too late, and there is ALWAYS hope! Find Out More About Recovery Alive: https://www.recoveryalive.com Hear More of Casey’s Testimony: https://www.youtube.com/live/N0oaZbPCsxk?si=YCgHjNUkXnRIGw5G Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.

In this episode, we dive into the world of NMFC classification changes. Our guests, Joe Ohr, Chief Operating Officer and Keith Peterson, Director of Operations from the National Motor Freight Traffic Association join us to break down the new ClassIT+ and some of the changes coming to NMFC codes. For more information subscribe to ⁠Check Call the newsletter⁠ or the podcast. You can check out their resources on the new classifications at ⁠www.nmfcchanges.com⁠ &  ⁠www.getclassification.com⁠ ⁠Follow the Check Call Podcast⁠ ⁠Other FreightWaves Shows⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Dan Busby, Chief Operating Officer, OCC leads a fireside chat with The Honorable Hester M. Peirce, Commissioner, U.S. Securities and Exchange Commission.

In this Agile in Action Podcast episode, Professor Adam Boddison, CEO of the Association for Project Management (APM), discusses the evolving role of project professionals in a rapidly changing world. He emphasizes the critical importance of project professionals in delivering societal and organizational change, advocating for their broader recognition beyond technical roles to strategic leadership positions. The conversation touches on the need to redefine success in project management, the challenges posed by global talent shortages, the inclusion of agile methodologies under the project professional umbrella, and the value of stakeholder engagement, continuous learning, and benefit realization. Boddison also makes a case for integrating project management as a core component of leadership training and suggests that roles like Chief Operating Officer may need to evolve into Chief Project or Transformation Officers to better align with today's change-driven business landscape. What You Will Learn: The strategic role of project professionals: Why project professionals are more than just process experts—they are essential to executing organizational strategy and managing change effectively across sectors. The need to redefine project success: How modern project management requires focus on benefits realization and adaptability, rather than strict adherence to initial plans. Bridging the project profession and the C-suite: Why project management deserves a seat at the executive table and how roles like COO may need to evolve to reflect a greater emphasis on transformation. Building project capability and maturity: The importance of upskilling both intentional and “accidental” project professionals and using lessons learned to inform future projects. Relevant URLs: Association for Project Management (APM): https://www.apm.org.uk Agile in Action Podcast: https://agileinaction.com Adam Boddison on LinkedIn: https://www.linkedin.com/in/adamboddison

Group Captain Ajay Kumar Ahlawat (Retd.) is a distinguished former fighter pilot of the Indian Air Force (IAF), with a service career spanning over two decades.During his tenure, Group Captain Ahlawat held several key positions, including serving as the Commanding Officer of the Operational Conversion Unit at Air Force Station Kalaikunda from July 2014 to March 2016. He also completed a staff course at the Air Command and Staff College in Montgomery, Alabama, in December 2011.Following his retirement, he transitioned into the technology sector and is currently the Chief Operating Officer at NuChain, a blockchain infrastructure company. In this role, he focuses on integrating Web3 technologies into enterprise and government applications.

Michael Linford, Chief Operating Officer at Affirm, breaks down the 'buy now, pay later' giant's recent earnings report, which pointed to lower-than-expected guidance going forward. While guidance did miss estimates, Linford explains that consumer health and spending are still solid despite negative sentiment from the global trade war. Linford also talks about how Affirm is navigating a consumer environment that is fearful of a potential recession.The content of the video is for general and informational purposes only. All views presented in this show reflect the opinions of the guest and the host. You should not take a mention of any asset, be it cryptocurrency or a publicly traded security as a recommendation to buy, sell or hold that cryptocurrency or security. Guests and hosts are not affiliated with or endorsed by Public Holdings or its subsidiaries. You should make your own financial and investment decisions or consult respective professionals. Full disclosures are in the channel description. Learn more at Public.com/disclosures.Past performance is not a guarantee of future results. There is a possibility of loss with any investment. Historical or hypothetical performance results, if mentioned, are presented for illustrative purposes only. Do not infer or assume that any securities, sectors or markets described in the videos were or will be profitable. Any statements of future expectations and other forward-looking statements are strictly based on the current views, opinion, or assumptions of the person presenting them, and should not be taken as an indicator of performance nor should be relied upon as an investment advice.

In this episode, we dive into the impact of tariffs on e-commerce brands.Olivier Grinda, Chief Operating Officer at Clearco, shares insights on how these extra costs can hurt profit margins and offers practical strategies for handling the situation. He explains what tariffs are, how they affect brand profits, and why waiting for market conditions to stabilize might be riskier than taking immediate action. Olivier provides valuable advice on financing options that can help businesses weather these challenging times.Topics discussed in this episode: How tariffs cut into your e-commerce profits. Why grasping protectionism's past is key to judging tariffs. How passing costs to customers can hurt demand and loyalty. How to share tariff costs with manufacturers. Why shifting production to Vietnam or Cambodia is so hard. How new shipyard taxes on Chinese vessels will disrupt shipping. What dangers come from “waiting and seeing” during trade shifts. How Clearco's revenue financing can stabilize your cash flow. Why underwriters use margins, reserves, and trends to set rates. What it means to be “mindfully aggressive” in a tariff crisis. Links & Resources Website: https://clear.co/LinkedIn: https://www.linkedin.com/company/getclearco/X/Twitter: https://x.com/getclearcoFacebook: https://www.facebook.com/getclearcoGet access to more free resources by visiting the show notes athttps://tinyurl.com/usakn83jSUPPORT OUR SPONSORThis episode is sponsored by Ahrefs — the all-in-one marketing intelligence platform trusted by SEO professionals, content creators, and digital marketers around the world. Whether you're doing keyword research, checking backlinks, or analyzing competitors, Ahrefs gives you the tools to make smarter marketing decisions.

On this episode Mark is joined in the Southern Studio by: John Palmer, Head of Options, IEX Ivan Brown, Chief Operating Officer of Optios, IEX They discuss Do we really need a 19th options exchange? What can IEX bring to the table that is different from every other options exchange? How can you protect market makers from dangerous errors and stale quotes? Is the new Nasdaq Mag 7 plus pilot for 0DTE equity options the right path forward? and much more...

On this episode, we have Alexa Tsui back with us to reflect on her year as Chief Operating Officer at G2X and looking ahead on changing the narrative within GovCon to GovCom. Alexa shares her views on what industry has done well and where industry can continue to improve. Alexa also shares her insight on connection and how it all comes back to people connecting with people. Great conversation - do not miss out!  To connect with Alexa, find her on LinkedIn  

All Home Care Matters and our host, Lance A. Slatton were honored to welcome Elizabeth Field as guest to the show to preview the 10th Annual Elizabeth Dole Foundation's Convening.   About Elizabeth Field:   Elizabeth Field is the Chief Operating Officer of the Elizabeth Dole Foundation and a recognized expert on military quality-of-life and defense policy. Prior to joining the Foundation, she held senior roles at the Government Accountability Office and the U.S. Department of State, and has testified before Congress on issues ranging from defense reform to veteran support.   Her work has been featured by NPR, CNN, and The New York Times. A proud daughter of an Army veteran, she lives in Washington, D.C. with her two sons and rescue dog.   About the 10th Annual Elizabeth Dole Foundation Convening:   Join the Elizabeth Dole Foundation in Washington, D.C. on May 20 for the 10th Annual Convening, A Blueprint for Action: Mapping the Future of Caregiving in a Changing World. This full-day event will gather leaders from government, industry, non-profits, and academia for dynamic panel discussions, plenary sessions, and interactive working sessions focused on shaping the future of support for military and veteran caregivers. Attendees will engage in hands-on activities that translate cutting-edge RAND research into meaningful, real-world actions, ensuring that the collective efforts of our community align for maximum impact.   The insights and strategies developed during this convening will inform a series of blueprints—practical guides designed to help stakeholders across sectors strengthen and sustain support for caregivers in the years ahead. Be part of the movement to drive lasting change. Together, we will chart the course for America's military and veteran caregivers and the future of caregiving in a rapidly evolving world.    Date & Location: Tuesday, May 20th Ronald Reagan Building and International Trade Center 1300 Pennsylvania Avenue NW Washington, DC 20004    Connect & Register: Registration:  https://www.elizabethdolefoundation.o... Official Website:  https://www.elizabethdolefoundation.org  

In this episode of the Birds Up Podcast, we welcome UTSA Alumnus Jesse Vargas, Chief Operating Officer of the San Antonio Zoo. Jesse takes us on a journey through his remarkable career—from his first job as a lifeguard at Fiesta Texas to leading some of the world's most iconic attractions, including Ferrari World Abu Dhabi and Atlantis Dubai. His career has spanned the globe, taking him from San Antonio to Mexico, Spain, the UAE, and beyond.Jesse shares how his experiences at UTSA, where he earned his degree in Business Administration, laid the groundwork for a career built on leadership, innovation, and community impact. Now back in his hometown, Jesse is helping write the next chapter for the San Antonio Zoo—overseeing a $250 million transformation that will make the zoo a must-see destination for visitors from around the world.In this inspiring conversation, Jesse reflects on the lessons he's learned along the way, the importance of mentorship and giving back, and why embracing adventure, adaptability, and authenticity are key to leadership success. Whether you're a young professional, a leader in the making, or someone who simply loves a good story of resilience and reinvention, this episode is a must-listen.------------------------------Show Notes:San Antonio Zoo UTSA Alumni GalaUTSA Alumni UTSA AthleticsUTSA Alumni Online Store   Thanks for tuning in! Don't forget to like, follow, and subscribe for more great content! Birds Up!

Originally uploaded March 6th, reloaded May 3rd. Chris Holman welcomes back Nick Chaffin, Program Compliance Officer, CAMW! Capital Area Michigan Works! Lansing, MI, but serving Ingham, Eaton and Clinton Counties. THEME: Capital Area Michigan Works! reviews the Rapid Response program and its role in supporting employers and employees through a layoff. Question: What is the Rapid Response program and how does it support businesses facing layoffs or closures? The Rapid Response Program aims to respond to downsizing and closures that impact our region's workforce, enabling those affected to return to work as soon as possible. The program's benefits are two-fold: supporting employees impacted by job loss and benefiting businesses as they navigate business changes. We know that layoffs are a difficult decision for employers to make. By working with our Rapid Response Team, employers can implement strategies before a layoff to prevent downsizing or ensure their employees are supported and connected to other available employment opportunities if a layoff is truly needed. Additional employer benefits include: Minimizing disruption during workforce transitions. Implementing cost-friendly aversion strategies that reduce turnover and recruitment costs. Connections to financial aid, training and incentives. The program helps employees who experience layoffs find new positions that match their skill sets. Employees may also receive early intervention to help them make informed decisions concerning their future and employment services including training and income support. Through the combined efforts of local workforce boards, economic development organizations and other stakeholders, Rapid Response helps communities address the broader economic impact of significant layoffs or closures, supports efforts to revitalize local economies and helps employees find opportunities to reenter the workforce quickly. Question: What steps does the Rapid Response program take to support impacted employees? If layoffs are unavoidable, a worker orientation meeting will be organized, where the CAMW! team will meet with affected employees and connect them with information and support in finding a new job. Rapid Response meetings with the workforce are designed to help the employees file for Unemployment Insurance and get established with their local Michigan Works! Agencies. Some of the resources provided in meetings include: Basic assessment, job development, advanced screened referrals, group activities and job search support. Comprehensive personalized assessments, counseling, case management, literacy activities, out-of-area job search and relocation assistance. Training opportunities like on-the-job training, workplace training with instruction, registered apprenticeships, skill upgrading & retraining so workers can perform transitional jobs. CAMW! staff will also provide information on the WIOA Dislocated Workers program, an initiative designed to help workers get back to work as quickly as possible after losing their jobs due to layoffs, plant closures or other economic factors. Question: Why is it important that businesses employ the Rapid Response program when facing potential layoffs, and what are some additional benefits the program offers that employers may not know about? Question: Where can people go to learn more about the Rapid Response program? To learn more about the Rapid Response program or connect with CAMW's business services team, contact Tekea Norwood, Chief Operating Officer, at (517) 492-5541, or Nick Chaffin, Program Compliance Officer, at (517) 492- 5524 » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork

On this episode, we visit the Massachusetts Audubon Society (Mass Audubon). While there, we examine some objects related to the early history of the Society from Membership Specialist, Emily Gray. MHS Chief Historian Peter Drummey and Bancroft Poor, Chief Operating Officer and Chief Financial Officer at Mass Audubon, tell us about the Society's formation as an advocacy group at the turn of the twentieth century and how its goals have changed over time.  Learn more about episode objects here: https://www.masshist.org/podcast/season-4-episode-6-Mass-Audubon  Email us at podcast@masshist.org. Episode Special Guests: Bancroft Poor serves as Chief Operating Officer and Chief Financial Officer for Mass Audubon. In these roles, he is in charge of information technology, human resources, capital assets and planning, and financial functions, including budget preparation and monitoring, annual audit and tax preparation, insurance, contracting, investment liaison, and banking. He is a member of the senior management team and one of the primary staff contacts with the Board of Directors, serving as staff liaison to the Board Administration/Finance, Audit, and Investment Committees. In addition, he manages Mass Audubon's Belize program and works extensively on Mass Audubon's internal climate change and energy conservation initiatives. Bancroft Poor has been an employee of Mass Audubon since 1984. He is a graduate of Harvard College and holds a master's degree in Public and Private Management from the Yale School of Management. Emily Gray is a Membership Specialist with Mass Audubon. This episode uses materials from: The Bond (Instrumental) by Chad Crouch (Attribution-NonCommercial 4.0 International)        Psychic by Dominic Giam of Ketsa Music (licensed under a commercial non-exclusive license by the Massachusetts Historical Society through Ketsa.uk)        Curious Nature by Dominic Giam of Ketsa Music (licensed under a commercial non-exclusive license by the Massachusetts Historical Society through Ketsa.uk)

TheDream.US is the nation's largest college and career success program for undocumented immigrant youth. This episode of Policy Outsider features an interview with TheDream.US co-founder Don Graham, president and CEO Gaby Pacheco, and Chief Operating Officer Hyein Lee. In the recorded conversation, the TheDream.US team is interviewed by the Institute on Immigrant Integration Research and Policy's Executive Director Dina Refki and Immigrant Integration Fellow Adriana Mintarsih.GuestsDon Graham, Co-Founder, TheDream.USGaby Pacheco, President and CEO, TheDream.USHyein Lee, Chief Operating Officer, TheDream.USDina Refki, Executive Director, Institute on Immigrant Integration Research and PolicyAdriana Mintarsih, Immigrant Integration Fellow, Institute on Immigrant Integration Research and PolicyLearn MoreTheDream.US | Scholarships for Undocumented Students

Dr. Nicole Massey Martin is a strong voice in the American Christian movement with decades of experience at the executive level. She currently serves as the Chief Operating Officer at Christianity Today, and currently hosts The Disrupters podcast (a CT production). Beyond her roles with CT, she is an author, preacher and teacher -- a solid academic, with degrees from Vanderbilt, Princeton and Gordon-Conwell. She is the founder and Executive Director of Soulfire International Ministries, with a mission of helping pastors, churches, and young leaders thrive. Dr. Massey is a member of Kingdom Fellowship AME Church in Maryland, and she has a word for us today about bringing the crucifixion and resurrection into our daily vocations as followers of Jesus. This is a deep and meaty conversation. I hope you listen. 

Cesar Gonzalez is the Chief Operating Officer of Vallarta Supermarkets, a family-owned grocery chain founded in 1985 and rooted in California's Latino communities. Under his leadership, Vallarta has expanded to 59 stores, including 27 in Los Angeles County. In 2025, Vallarta opened a nearly 50,000-square-foot store at Crenshaw and Slauson, a predominantly Black neighborhood that had gone without a full-service grocery store for four years. The store brings culturally relevant offerings, local vendors like Dulan's Soul Food, and over 165 jobs to the area, representing a significant investment in community health, food access, and economic opportunity.ResourcesLocation: 3300 W Slauson Ave, Los Angeles, CA 90043Website: vallartasupermarkets.comInstagram: vallarta.supermarkets

Jay Shah, former Chief Operating Officer of Octo and now Strategic Advisor at Technomile joins the show to explore how small and mid-sized companies can scale effectively and thrive amid federal market shifts. We also unpack his personal journey from helping build Octo from the ground up to navigating multiple acquisitions and get his candid perspective on the evolving landscape of government contracting, particularly the increasing focus on performance-based acquisition, innovation, and the rising expectations for industry to deliver differentiated value. Finally we dive deep into how tools like Technomile's platform are equipping businesses to capture growth opportunities with precision, optimize resource alignment, and meet the moment of generational disruption in federal procurement.

Welcome to the Finding Arizona Podcast! In this episode, host Jose Acevedo sits down with Tom Konkowski, Co-Founder and Chief Operating Officer of Conquer Padel, to discuss the exciting arrival of padel—a sport that's rapidly gaining popularity worldwide—to Arizona. Conquer Padel is set to open its flagship U.S. location in Tempe in summer 2025, featuring five state-of-the-art indoor courts and premium amenities.Resources MentionedConquer Padel Official WebsiteConquer Padel Franchise InformationConquer Padel on InstagramYouTube: Finding Arizona PodcastFacebook: facebook.com/findingarizonapodcastWebsite: findingarizonapodcast.comLinkedIn: linkedin.com/findingarizonapodcastTwitter: twitter.com/findingarizonaConnect with the Finding Arizona Podcast:Ready to start your own podcast? The Found-House powered by The Finding Arizona Podcast is your best find!SPONSORS:Earth Based Body: Get 20% off your first online purchase at earthbasedbody.com/discount/FINDINGARIZONA.Oura Ring: Enjoy $40 off your purchase using our link: ouraring.com.SeatGeek: Get a $20 discount on your tickets with code FINDINGARIZONA at seatgeek.com.

How can insurers make accurate loss estimates before adjusters are on the ground, and why does it matter? In this episode, Matthew Grant speaks with Will Bonner, Chief Operating Officer at McKenzie Intelligence Services (MIS), about how the company uses satellite data, open-source intelligence and human expertise to deliver early insights on catastrophic events. From wildfires in California to civil unrest in the Pacific, the conversation explores how insurers are responding faster, setting more accurate reserves and navigating uncertainty in real time. The episode also highlights the practical challenges of relying on public data sources, the growing role of brokers in geospatial intelligence and how MIS transitioned from a centrally funded Lloyd's service to a solution used by 80% of syndicates. With real-world examples and lessons from other domains like defence and disaster response, this is a grounded look at what it takes to turn raw data into operational decisions. Key Talking Points: Intelligence before access – how MIS delivers building-level damage assessments before roads reopen or planes can fly From imagery to insight – why expert human analysis still outperforms automation in post-disaster response Scaling trust – what it takes to become a Lloyd's elective service for catastrophe intelligence From fires to frontlines – how MIS tracks 50,000+ buildings in wildfire zones to anticipate claims before they're filed Beyond Lloyd's – what global carriers and brokers are asking for as MIS expands into the US and beyond Stress-testing your stack – why reliance on single public datasets could leave insurers exposed in 2025 Real-time relevance – how MIS is turning horizon scanning into an actionable, insurer-led signal layer Experiment, iterate, evolve – what MIS has learned from testing edge ideas like mobile phone data and evacuation mapping If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Will Bonner on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: List the types of natural and man-made events MIS monitors, from wildfires to geopolitical conflicts. Specify how reliance on single-source public datasets could create systemic risks for insurers. Identify the workflows and use cases where insurers benefit most from horizon scanning and rapid event monitoring. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 354 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Mastering SEO for Law Firms: Insights from Lindsey Busfield of Optimize My Firm

Five years ago, Dr. Maggie Chery tragically lost both of her parents to the Covid 19 pandemic, just weeks apart. It was a trauma that still affects her today, but it shifted the course of her life's work as well. Today Maggie is a program manager at Google, and Chief Operating Officer at Not Just a Black Body. Her personal loss has drastically shifted how she works - both in terms of her leadership philosophy, and in terms of how she approaches creating better health equity outcomes around the globe, including those of mental health. 

In this episode of the Becker's Healthcare Podcast, Jakob Emerson speaks with Danny Brywczynski, Chief Operating Officer of ScionHealth, about how cs long-term acute care hospitals (LTACHs) are helping patients recover more fully after a hospital stay. Danny explains the key differences between LTACHs, skilled nursing facilities, and inpatient rehab facilities, and shares how ScionHealth's model leads to lower readmission rates and better outcomes. Tune in to hear why specialty hospitals are a critical part of the care continuum and how hospital leaders can learn more about optimizing patient transitions.This episode is sponsored by ScionHealth.

Teri Williams President and Chief Operating Officer of OneUnited Bank. She is responsible for implementation of the Bank’s strategic initiatives, as well as the day-to-day operations. Under her leadership, OneUnited Bank has consolidated the local names and product offerings of four (4) banks and launched a digital platform to create a powerful national brand supported by innovative technology, products and services. OneUnited Bank, the nation’s largest Black owned bank and award-winning Community Development Financial Institution, serves as a bridge by offering affordable financial services and promoting financial literacy. She brings 30 years of financial services expertise from premier institutions such as Bank of America and American Express, where she was one of the youngest Vice Presidents. Ms. Williams holds an M.B.A. with honors from Harvard Business School and a B.A. with distinctions from Brown University. Company Description *OneUnited Bank, America's leading Community Development Financial Institution, the nation’s largest Black-owned bank, eleven-time recipient of the US Department of Treasury’s Bank Enterprise Award for community development and named Inc. Magazine’s Best in Financial Services 2024.OneUnited is grounded in its decades long mission to strengthen communities of color by offering affordable financial services for all, supporting local communities in Miami, Boston and Los Angeles. The ultimate mission is to make financial literacy a core value in communities of color in order to to close the wealth gap. Talking Points/Questions * 1. Partnership wtih Esusu to increase homeownership in communities of color2. Black businesses doing business with each other in war on DEI3. Making financial literacy a core value of underserved communities #STRAW #BEST #SHMSSupport the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Teri Williams President and Chief Operating Officer of OneUnited Bank. She is responsible for implementation of the Bank’s strategic initiatives, as well as the day-to-day operations. Under her leadership, OneUnited Bank has consolidated the local names and product offerings of four (4) banks and launched a digital platform to create a powerful national brand supported by innovative technology, products and services. OneUnited Bank, the nation’s largest Black owned bank and award-winning Community Development Financial Institution, serves as a bridge by offering affordable financial services and promoting financial literacy. She brings 30 years of financial services expertise from premier institutions such as Bank of America and American Express, where she was one of the youngest Vice Presidents. Ms. Williams holds an M.B.A. with honors from Harvard Business School and a B.A. with distinctions from Brown University. Company Description *OneUnited Bank, America's leading Community Development Financial Institution, the nation’s largest Black-owned bank, eleven-time recipient of the US Department of Treasury’s Bank Enterprise Award for community development and named Inc. Magazine’s Best in Financial Services 2024.OneUnited is grounded in its decades long mission to strengthen communities of color by offering affordable financial services for all, supporting local communities in Miami, Boston and Los Angeles. The ultimate mission is to make financial literacy a core value in communities of color in order to to close the wealth gap. Talking Points/Questions * 1. Partnership wtih Esusu to increase homeownership in communities of color2. Black businesses doing business with each other in war on DEI3. Making financial literacy a core value of underserved communities #STRAW #BEST #SHMSSee omnystudio.com/listener for privacy information.

Sam Murtaugh, Chief Operating Officer at Mecum Auctions, joins to discuss the upcoming 38th original Mecum Auction at the Indiana State Fairgrounds.See omnystudio.com/listener for privacy information.

Teri Williams President and Chief Operating Officer of OneUnited Bank. She is responsible for implementation of the Bank’s strategic initiatives, as well as the day-to-day operations. Under her leadership, OneUnited Bank has consolidated the local names and product offerings of four (4) banks and launched a digital platform to create a powerful national brand supported by innovative technology, products and services. OneUnited Bank, the nation’s largest Black owned bank and award-winning Community Development Financial Institution, serves as a bridge by offering affordable financial services and promoting financial literacy. She brings 30 years of financial services expertise from premier institutions such as Bank of America and American Express, where she was one of the youngest Vice Presidents. Ms. Williams holds an M.B.A. with honors from Harvard Business School and a B.A. with distinctions from Brown University. Company Description *OneUnited Bank, America's leading Community Development Financial Institution, the nation’s largest Black-owned bank, eleven-time recipient of the US Department of Treasury’s Bank Enterprise Award for community development and named Inc. Magazine’s Best in Financial Services 2024.OneUnited is grounded in its decades long mission to strengthen communities of color by offering affordable financial services for all, supporting local communities in Miami, Boston and Los Angeles. The ultimate mission is to make financial literacy a core value in communities of color in order to to close the wealth gap. Talking Points/Questions * 1. Partnership wtih Esusu to increase homeownership in communities of color2. Black businesses doing business with each other in war on DEI3. Making financial literacy a core value of underserved communities #STRAW #BEST #SHMSSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Turning Customer and Employee Feedback into a Strategy for Success  Shep interviews Mike Milliron, Chief Operating Officer of IMG Academy. He talks about the academy's customer experience focus, innovative programs for empowering student-athletes, and its accreditation by Bain and Company for customer experience excellence.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does the Net Promoter Score (NPS) help organizations measure the effectiveness of their customer experience programs?  What role does employee engagement play in enhancing the customer experience?  How can schools empower students to achieve their future goals, both academically and in sports?  How can schools create a system that effectively responds to feedback from students and parents?  What is reputation marketing?  Top Takeaways:   Happy and engaged employees naturally create better experiences for customers. When staff members feel heard, empowered, and proud of their work, they go above and beyond to help others.   While good marketing helps, it is not enough to build a good reputation. The real magic happens when people keep coming back and telling their friends because they had an amazing experience.   IMG Academy uses Net Promoter Score (NPS) to measure satisfaction and drive real improvements based on student and parent feedback. They've built a listening program that keeps their NPS steadily rising. Their winning customer experience and employee experience show that NPS is most valuable when it leads to actionable insights and loyalty rather than just being a score.  Creating an excellent customer experience takes everyone working together, from those working on the frontlines to the back office and the C-suite. When all team members are clear on the mission and know how they can make a difference, it creates a culture where it is “cool to care” about your customers.  When leaders are engaged and actively participate in initiatives, they can better understand the challenges faced by their teams and customers.  Collecting feedback and turning it into actionable steps helps create a culture that values continuous improvement. Customers and employees like knowing their opinions are heard and valued.   IMG Academy puts students at the center of everything they do. They have built an unrivaled experience through innovative listening programs that actively collect and act on feedback from students, parents, and staff multiple times each semester.  This helps personalize and continuously improve every student's journey.  Beyond academics and athletics, IMG Academy focuses on holistic development to empower student-athletes to thrive not just in sports, but also academically and socially, helping them "win their future."   Plus, Mike Milliron shares how they create a 15 out of 10 experience at IMG. Tune in!  Quote:   "You need to marry employee experience and customer experience, put a system around that, and act on it. Listening to your customers and your team is only powerful when you turn those insights into meaningful action."  About:    Mike Milliron is the Chief Operating Officer of IMG Academy's Bradenton campus. He focuses on creating an unrivaled experience for students, parents, campers, competitors, guests, and employees.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Isabelle Stapf, Senior Vice President and General Manager, Payments, at RealPage gave us an exclusive on their new LOFT app. Demand for apartments is at a record high, with renters signing new leases and renewing their existing stays in droves. Residents' expectations have also increased as they want their renting experience to be as seamless as the rest of their online life. That means integrated technology, financial wellness tools and rewards for their loyalty. RealPage, the leading provider of AI-enabled software platforms to the real estate industry, is addressing the needs of modern residents through an innovative technology called LOFT. RealPage created this new mobile app as a one-stop solution for a fulfilling apartment lifestyle from leasing to living, with easy move-in guidance, a financial wellness platform and a loyalty program to earn rewards when residents pay rent on time. Residents can pay their way, through their digital wallet, by snapping a picture of a check or splitting it into smaller chunks. Since launching in early 2025, RealPage's LOFT is already being offered by more than 500 apartment properties across America, giving more than three million residents access to LOFT, with many more to come. “Residents, and especially digital natives, demand digital experiences as part their apartment living lifestyles,” said Isabelle Meyer Stapf, RealPage Senior Vice President and General Manager, Payments. “Through LOFT, RealPage is prioritizing financial wellness for renters, bringing them solutions to earn rewards, make flexible rent payments and build their credit.” LOFT also simplifies the renter's journey from leasing to living. LOFT Leasing is a first-of-its-kind leasing experience that guides residents through application, approval and signing – with AI capabilities to streamline the back and forth. LOFT Moving enables a simplified moving experience for residents with a configurable moving checklist and integrations with local providers to order utilities, internet and moving services. And LOFT Loyalty allows residents to earn points for paying rent online and on time with any payment method. Residents can then redeem those points for rewards from airline and hotel travel to local restaurants and movie theatres. Property managers find value in LOFT, as their residents have one app for all of their essential tasks. Jess Molasky, Chief Operating Officer of Ovation, a RealPage customer who owns and manages apartments throughout the country added, “If I can reward my residents to show up, if I can reward my residents to make payments on time, and again, if I can have that stronger relationship because their moving experience was a good one, we become their ally.” Visit loftliving.com to learn more. About the show: Ash Brown is a force to be reckoned with in the world of motivation and empowerment. This multi-talented American is a gifted producer, blogger, speaker, media personality, and event emcee. Her infectious energy and passion for helping others shine through in everything she does. Ash Said It, Ash Does It: * AshSaidit.com: This vibrant blog is your one-stop shop for a peek into Ash's world. Dive into exclusive event invites, insightful product reviews, and a whole lot more. It's a platform that keeps you informed and entertained. * The Ash Said It Show: Buckle up for a motivational ride with Ash's signature podcast. With over 2,000 episodesalready under her belt and a staggering half a million streams worldwide, this show is a testament to Ash's impact. Here, she chats with inspiring individuals and tackles topics that resonate deeply. What Makes Ash Special? Ash doesn't just preach motivation; she lives it. Her strength lies in her authenticity. She connects with her audience on a genuine level, offering real-talk advice and encouragement. She doesn't shy away from the challenges life throws our way, but instead, equips you with the tools to overcome them. Here's what sets Ash apart: * Unwavering Positivity: Ash Brown is a glass-half-full kind of person. Her infectious optimism is contagious, leaving you feeling empowered and ready to take on the world. * Real & Relatable: Ash doesn't sugarcoat things. She understands the struggles we face and offers relatable advice that resonates with listeners from all walks of life. * Actionable Strategies: This isn't just about empty inspirational quotes. Ash provides practical tips and strategies to help you translate motivation into action, turning your dreams into reality. So, if you're looking for a daily dose of inspiration, actionable advice, and a healthy dose of real talk, look no further than Ash Brown. With her infectious positivity and dedication to empowering others, she's sure to become your go-to source for making the most of life. ► Goli Gummy Discounts Link: https://go.goli.com/1loveash5 ► Luxury Women Handbag Discounts: https://www.theofficialathena.... ► Review Us: https://itunes.apple.com/us/po... ► Pinterest: https://pin.it/1liPKjFqf ► Subscribe: http://www.youtube.com/c/AshSa... ► Instagram: https://www.instagram.com/1lov... ► Facebook: https://www.facebook.com/ashsa... ► Blog: http://www.ashsaidit.com/blog #atlanta #ashsaidit #theashsaiditshow #ashblogsit #ashsaidit®Become a supporter of this podcast: https://www.spreaker.com/podcast/the-ash-said-it-show--1213325/support.

Today we sit down with Josh Etress, Chief Operating Officer of Anchor Investments. He shares how he adds value to his great and growing LinkedIn following and how bankers just like you can too. Josh also discusses his experiences with leadership as both leader and follower, as well as his insights on commercial real estate.   REGISTER FOR ELEVATE HERE.   The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent those of SouthState Bank and its employees. SouthState Bank, N.A. – Member FDIC

In this episode of Uncommon Real Estate, Chris sits down with Kaleo Kina — Naval Academy graduate, Navy veteran, and current Chief Operating Officer of a thriving real estate team in Coastal Virginia. Kaleo shares how relationships have been the single biggest driver of his personal and professional growth. From overcoming early childhood adversity to intentionally seeking out high-level mentors, Kaleo walks us through his framework for building strategic relationships that open doors, fast-track success, and create meaningful, mutual value.What You'll Learn:Why relationships, not just hustle, are the real growth multiplierHow to approach high-level mentors when you have “nothing to offer”The three types of people every high-performer needs in their lifeHow to turn relationships into rocket fuel for your real estate businessWhat top team culture looks like in real life — not just theoryConnect with Kaleo:

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Do you feel stuck in your agency journey? Are you trying to figure out the next step to grow? Don't know what you don't know but you DO know something is holding you back? These can be hard questions to figure out when you feel you have little to no support to help you identify areas of improvement and make necessary changes. This featured guest felt her agency was doing well with their defined niche, and capabilities. However, something was missing — as an owner, she felt isolated. This all changed when she joined an agency owner community where she could openly share her doubts and struggles while receiving actionable feedback and support. This pivotal decision transformed not only how she operated her business but also accelerated her personal development as a leader. Discover her experience building a business, the defining moment when she first identified as a true entrepreneur, and the two critical pivots that marked significant milestones in her agency's growth trajectory. Jennifer McPherson is the owner of Chickenango Marketing Solutions, a specialized marketing agency focusing on public involvement and marketing for engineering, construction, oil and gas utility clients. She shares her journey from spending 27 years in marketing roles within engineering firms to launching her own agency seven years ago. She discusses the motivation behind her transition and the challenges of building a business from the ground up. Jennifer reflects on the moment she realized her agency had truly become a real business and why the mastermind community has meant so much in the growth and self-improvement she's experienced in recent years. In this episode, we'll discuss: Community as the solution to agency owner isolation. Stop relying on project-based work. Finding fulfillment in the agency journey.  Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources Wix: Today's episode of the Smart Agency Masterclass is sponsored by Wix Studio, the all-in-one platform designed to help agencies scale without the headaches. With intuitive tools, robust native business solutions, and low maintenance, Wix Studio lets your team focus on what matters most—delivering exceptional value to your clients. Ready to take your agency to the next level? Visit wix.com/studio and discover how Wix Studio can transform your workflow, boost profits, and strengthen client relationships. The Leap from Corporate Marketing to Agency Founder Jennifer spent most of her career working on marketing roles within engineering firms, taking the step to venture on her own just seven years ago. Feeling a need for a change in direction, she set out to create an agency that would focus more on the engineering, construction, and oil & gas niche. Building her business, Jennifer quickly discovered that agency ownership extended far beyond simply practicing her marketing expertise independently. It demanded she master numerous aspects of running a company and navigate countless unexpected challenges. Despite these hurdles, she didn't fully perceive her venture as a legitimate business until she began hiring employees. Suddenly, her agency was no longer just a personal side hustle but an enterprise supporting other people's livelihoods, adding a profound layer of responsibility to her role as founder. 2 Pivots That Changed the Agency's Growth Trajectory In the years following her agency's launch, Jennifer achieved notable success and growth. Despite her professional achievement, she felt increasingly isolated in her role as an agency owner. Without connections to peers facing similar challenges, she lacked a support network of individuals who truly understood her unique experiences. Looking back, two important shifts got her out of that place: Community. Discovering Agency Mastery was a complete game changer for Jennifer. (This isn't just a shameless plug — but if not us, then find your people!) In addition to being the support she needed, this agency owner community also completely changed the way she ran her agency. With the mastermind's support, she went from figuring things out on her own to hiring a Chief Operating Officer, implementing efficient systems, and shifting her focus from being an operator to a true leader. The community also helped Jennifer get over the need to compare her success to others. The inherently competitive nature of the agency world often fosters unhealthy comparisons based on incomplete information about others' successes. Through her mastermind involvement, Jennifer gained insight into fellow owners' challenges, recognizing most face similar obstacles. She's also learned that community, a laser focus, and the right systems are the only things that will help you get by during rough patches. Predictable Cash Flow. Another pivotal moment was restructuring her business model to reduce dependency on project-based work. Her agency's focus on public involvement had previously meant operating on a project-by-project basis, a very difficult model to sustain since you're always choosing a next project and not building recurring revenue. With this pivot, her agency can now focus more on growth and building a pipeline to secure recurring revenue. This way, she is finally stepping out of being in the business to working on the business and focusing on its future. She is able to see that the future of her agency is beyond just her involvement. Finding Fulfillment in the Agency Journey Entrepreneurs often become fixated on end goals—whether it's selling a business, achieving financial independence, or reaching a certain level of market dominance. However, to make your business journey a truly fulfilling one, you'll need to do more. The journey of entrepreneurship is not just about hard work and determination. Luck and having the right team and community all play a role in what you enjoy doing and what you come to know as your agency's success. Many agency owners may feel frustrated by the daily grind and dream of selling their agency to feel free, but come to miss team work and sense of accomplishment after selling. Recognizing that the journey involves both struggle and triumph allows entrepreneurs to appreciate their efforts and find value in the process. In her experience, Jennifer loves the relationship building and connections as much as she loves winning. This is why she has come to define success as a journey is rich with learning opportunities, personal growth, and meaningful connections that contribute to a fulfilling entrepreneurial life. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

In this episode of Do This, Not That, host Jay Schwedelson welcomes back Brian Minick, Chief Operating Officer at ZeroBounce, to demystify the world of email spam traps. They break down what spam traps are, why they exist, how they affect email deliverability, and practical strategies to avoid them.=================================================================Best Moments:(01:03) Introduction to spam traps – a topic that causes marketers to “freak out”(02:28) Spam traps affect everyone – B2B and consumer marketers alike(02:49) Pristine spam traps explained – email addresses created specifically as traps(06:46) Recycled spam traps – abandoned accounts converted into traps(08:18) The importance of recency in email marketing practices(09:57) How often should you be validating your email lists?(12:33) Why email validation is critical when switching ESPs(13:39) The “switch” ESPs pull – how they categorize senders into quality tiers(15:12) Resources available through ZeroBounce=================================================================Guest BioBrian Minick is the Chief Operating Officer at ZeroBounce, the industry leader in email validation, data improvement, and data hygiene. With extensive expertise in email deliverability, Brian specializes in helping marketers identify and eliminate issues like spam traps that can damage sender reputation. He's particularly passionate about bridging the communication gap between sales and marketing teams to ensure email success. Connect with him on LinkedIn to tackle your deliverability challenges!=================================================================Check out our 100% FREE + VIRTUAL EVENTS! -> EVENTASTIC - The worlds LARGEST event about EVENTS! June 5-6 2025 Register HERE: https://www.eventastic.com/RegistrationGuru Conference - The World's Largest Virtual EMAIL MARKETING Conference - Nov 6-7! Register here: www.GuruConference.com=================================================================AND Don't miss out on these awesome FREE upcoming Quick Hits!WunderKind: 20 Ideas in 40 Mins! Would You Rather?! Topic: Owned Channel Performance SECRETS!May 8th - Register HERE: https://www.linkedin.com/events/wouldyourather-ownedchannelperf7310021407273304064/theater/Marigold: May 30th 11am est. More info coming soon!=================================================================MASSIVE thank you to our Sponsor, Marigold!!Email chaos...

Discovering Net2Phone Coach: Revolutionizing Remote Work and Employee Productivity net2phone.com/coach About the Guest(s): Jonah Fink is the President of Net2Phone Coach, a platform focused on disrupting technology to change global communication methods. As a pivotal member of Net2Phone's original sales team, Jonah has been instrumental in driving investment strategies and building robust partner programs globally. Zali Righoltz serves as the Chief Operating Officer of Net2Phone Coach. With over 15 years of experience in telecommunications, Zali has been fundamental in founding and managing a successful hosted PBX startup. He brings a creative and analytical mindset to Net2Phone and spearheads product growth both nationally and internationally. Episode Summary: In this enlightening episode of The Chris Voss Show, Chris engages with Jonah Fink and Zali Righoltz from Net2Phone Coach to delve into how their platform revolutionizes communications, especially in a world embracing remote work. The discussion centers around the innovative Net2Phone Coach platform, a tool designed to enhance productivity and performance for businesses of all sizes by leveraging AI technology. The episode unfolds with insights from Jonah and Zali on how Net2Phone Coach optimizes communication in today's remote and hybrid working environments. With detailed discussions on how AI can analyze employee communications to improve performance, the conversation highlights the relevance of AI in driving efficiency and accountability. Listeners gain valuable insights on how businesses can employ Net2Phone to enhance transparency, recognize top performers, and ultimately increase revenue and reduce churn. Key Takeaways: Net2Phone Coach focuses on leveraging AI to enhance employee productivity and transparency in remote work settings. The platform is a disruptive SaaS product, providing businesses with insightful analytics and clear dashboards to monitor performance. It fosters healthy competition by allowing employees to see their performance metrics and compare them with coworkers, aiding in self-improvement. The tool helps managers promptly identify trends and issues in employee performance, allowing for timely and effective intervention. Jonah and Zali emphasize the platform as a method for empowering both employers and employees, driving better business results through enhanced understanding and communication. Notable Quotes: “Coach is an exciting offering that we believe is gonna enhance businesses who are using net and outside of net.” - Zali Righoltz “Coach will increase revenue and decrease churn.” - Jonah Fink “This is not about some hidden tool that's behind the scenes that you don't want people to know. The proper way to do this is they should be aware.” - Zali Righoltz “I think it's time for corporate and for business on Main Street to raise their hand and say we could get better.” - Jonah Fink “The secret sauce here is really being able to analyze and focus on what you as your business specifically care about.” - Zali Righoltz

In today's episode of the Second in Command podcast, co-host Sivana Brewer is joined by Andrew Alexandrovich, Chief Operating Officer of Environmental Incentives.During the conversation, Sivana and Andrew explore the complexities of navigating company growth and the unique challenges that arise when an organization scales rapidly. They explore the intricate balance between quality and quantity, particularly in a professional services environment, and discuss the difficulties that leadership teams face in maintaining high standards while managing a fast-paced, evolving business.You'll gain insights on the strategic processes employed by the EI executive team to prioritize and manage competing demands. Andrew reflects on the practical steps taken to ensure smooth collaboration, both internally and externally, while emphasizing the value of regular check-ins and clear agendas.This episode also offers lessons Andrew has learned about balancing careful planning with adaptability and the need for continuous learning. If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:Andrew's journey at Environmental Incentives, starting as one of three employees and growing to becoming the COO in 2020.The importance of maintaining a people-focused culture, with a focus on learning, adaptability, and continual improvement.The challenges of scaling systems from a small business to a mid-sized business operating globally. EI's strategic planning process, including a five-year strategy and annual strategy. The tactical steps taken to ensure executive team cohesion, including regular check-ins with clear agendas.And much more...Resources:Connect with Andrew: Website | LinkedInConnect with Cameron: Website | LinkedInGet Cameron's latest book – "Second in Command: Unleash the Power of Your COO"Get Cameron's online course – Invest In Your Leaders

Josh is a former Navy SEAL and entrepreneur. After graduating from Wake Forest University, Josh passed on a scholarship to Yale University Divinity School to fight for our nation after the events of 9/11 and the commencement of the War in Iraq. He served as a SEAL officer for 12+ years and deployed overseas 11 times in support of the Global War on Terror. He is the recipient of three bronze stars and multiple medals. Josh left the service in 2018 and is today the co-founder and Chief Operating Officer of Angel Kids AI. In an internet environment where children are constantly exposed to inappropriate and addictive content, not to mention potential predators, daily, Angel Kids is a parent-created platform that provides guardrails for children to explore the online world safely. Angel Kids Ai: https://www.angelq.ai/ Today's Sponsors: Montana Knife Company: https://www.montanaknifecompany.com/ LMNT: https://www.drinklmnt.com/clearedhot Get your free LMNT Sample Pack with any purchase. Also, don't forget to try the new LMNT Sparkling — a bold, 16-ounce can of sparkling electrolyte water.