Podcasts about make mom proud

How do you become an unforgettable brand that customers continue to buy from and rave about to others? What are ways to lead and unite your organization that would "Make Mom Proud?" Author Jeanne Bliss and Stacy Sherman discuss these topics, including the value of goal mapping versus journey mapping, workforce trends, and earning the right to customer driven-growth.  Details at DoingCXRight.com/podcasts

SHOW NOTES:  We’re In This Together - I’m your dad now Santa Drop A Line and Listen For A Spell - it’s “Sad Hour” at our Hooters style mortuary Warren Buffet - we’re heading down Nathan’s memory tunnel A Nice Show to Make Mom Proud - hello operator? This is the quarterback and I need to speak to my wife. Between Two Urns - the ghost left us on read Trivial Kill You Show - Legends of the Hidden Temple with a guillotine The Presidence - it’s a unit of measurement for finding the founding fathers secret treasure map True Crime Brewery - can you believe this guy cheated on his taxes? Your Mom’s Howes - nobody gives a shit about your old non-wheel barrow!

The third part to our "Trust Your DJ" series; Mas Appeal helps cohost a Hip-Hop centric interview with the very talented Mal Jones & well respected Mr. Al Pete. And a new first for the show, is the first ever Short Box freestyle cypher!Support the show (https://www.patreon.com/theshortbox)

Segment 1: Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands' End, Microsoft, Coldwell Banker and Allstate Corporations. She is the author of the book “Would You Do That to Your Mother? The "Make Mom Proud" Standard for How to Treat Your Customers”.Segment 2: Raymond D. Zinn is an inventor, entrepreneur, investor, angel, bestselling author and the longest serving CEO of a publicly traded company in Silicon Valley. Zinn founded semiconductor company Micrel (acquired by Microchip in 2015). He is the offer of the new book “Zen of Zinn”.Segment 3: Mike Milan is Finagraph's Vice President, Customer Success with over 20 years of sales and entrepreneurship experience. He has translated innovative ideas into multi-million dollar businesses. Segment 4: Dean Foster is the founder of DFA Intercultural Global Solutions; and former Worldwide Director of Berlitz Cross-CulturalHis work has taken him to more than 100 countries. Segment 5: Jason Hsiao is the Chief Video Officer & Co-Founder of Animoto, an award-winning online video builder that makes it easy for anyone to drag and drop their way to powerful and professional marketing videos. Sponsored by Nextiva and Finagraph

I bet you have heard of the golden rule. You may have even followed it a few times in your life. There is nothing wrong with the golden rule. I think it's great. But if you think about it carefully, the golden rule is inherently selfish..."treat people the way 'we' want to be treated?" Jeanne Bliss has another idea. An idea that is more personal but less selfish. The idea is to treat people the way you would want your mom to be treated. Whoa! Think about that there for a minute. Then, think about it in the context of business. For example, answer this question: "Would you turn your mom's warrantee down 3 days after it expires?" Not! But companies do that to customers every day. And it's a shame.  Jeanne Bliss, 5-time chief customer officer and 4-time author has a new book that I think threatens the golden rule's reign. We will soon all invoke the "Make Mom Proud" rule for how to treat our customers. And that is the name of her new book, "Would You Do That Do You Mother: The 'Make Mom Proud' Standard for How to Treat Your Customers."  Jeanne joins us on Helping Sells Radio to help us apply this new rule on our businesses.  Here is a link to her book. https://www.amazon.com/Would-You-That-Your-Mother-ebook/dp/B074YL5DPP/ref=sr_1_1?ie=UTF8&qid=1530545099&sr=8-1&keywords=make+mom+proud Learn more about Jeanne Bliss and her work: http://www.customerbliss.com/ Get on the email list at helpingsells.substack.com

Bill Horan will talk with Jeanne Bliss author of "Would You Do That For Your Mother?" Jeanne will discuss why so many companies annoy customers despite good intentions, how to define a "Make Mom Proud" company, what qualities and skills should an employer look for in an employee to "make mom proud,” what are the most common customer complaints, and what companies and organizations go out of their way to "make mom proud.”

Bill Horan will talk with Jeanne Bliss author of "Would You Do That For Your Mother?" Jeanne will discuss why so many companies annoy customers despite good intentions, how to define a "Make Mom Proud" company, what qualities and skills should an employer look for in an employee to "make mom proud,” what are the most common customer complaints, and what companies and organizations go out of their way to "make mom proud.”

Happy Mothers Day! And yes, your hosts Duane Knickerbocker and Bill Small were birthed by incredibly wonderful women. While they weren’t as sophisticated about reducing energy consumption they did produce some pretty talented offspring. How on earth do you raise two boys to get into home energy efficiency? Start with nature and let it go from there. That’s why the more you can do to Reduce before you Produce, you’ll be that much better off as nature does some of the work for you. In today’s show, whole house fans take a front seat. They rely on the natural ambient temperature and simply move it from the cooler outside to the warmer inside and voila, no A/C and a cooler home! Then, there’s the discussion with a caller that took place about her interest in how to heat and cool a ductless room. Now that’s a real conundrum. Or is it? Hear how the boys from Brower knew exactly what to do and how to make it the most efficient solution possible. The “fix” may surprise you. And do be aware, your utility pricing is going up. SMUD and PG&E will both have higher pricing this year during the heat of the summer. It’s going to be more important than ever to have your house in it’s best shape to keep the energy bills just the same as they were last year. With smaller solar doing more work, it’s all the rage now to be energy wise and efficient and downsizing your home’s energy footprint can begin as simply as with the Clip Board Audit from Brower Mechanical. It’s free and is the first step to identifying what steps to take to make your home the most efficient it can be, with or without solar. Then, and only then, should you begin the discussion about the proper steps to take to become the energy miser. The Clip Board Audit is a must if you’re serious about small solar and energy efficiency. And lastly, learn about the myriad of opportunities to have your expense reduced with the current rebates from SMUD and PG&E. You’ll be surprised at how willing they are to help you get your home to the maximum efficiency it can...before you consider solar. Then you can make that decision knowing you’ll be using the least number of panels as a result of the reduced energy consumption. At $1000 per panel average, I’m thinking Mom would be proud of the money you save. Call Brower Mechanical today to get your 9 energy saving tips and for your free Clip Board Audit. You’ll be glad you did. 916-624-0808 or on line at www.gosmallsolar.com

SHOW NOTES This Week's Guest, Jeanne Bliss This week I sat down with Jeanne Bliss, best selling author of I Love You More Than My Dog, Chief Customer Officer, Chief Customer Officer 2.0, and her latest book, Would You Do That to Your Mother, the Make-Mom-Proud Standard for How to Treat Your Customers. Warning - listening to this episode could seriously improve how your organization treats its customers! [bctt tweet="Would how you treat your customers make your mother proud? Warning: Listening to this episode of Pat Perdue's Customer Experience Podcast, featuring @JeanneBliss, may dramatically improve the way you treat your customers. #MakeMomProud!" username="@patperdue"] Jeanne asks the question that gets to the heart of it: [bctt tweet="Would you turn down your mom's warranty claim 2 days after it expired?  Probably not, but that's how many companies treat their customers.  Treating your customers like you would treat your mom provides a fabulous shorthand to get to the heart of the right thing to do for the customer. Listen to @JeanneBliss on Pat Perdue's Customer Experience Podcast " username="@patperdue"] This will be your go to book to give to your clients and best customers.   It's a great, fun read that's also includes 32 case studies and countless anecdotes. [bctt tweet="Would You Do That to Your Mother: The #MakeMomProud Standard for How to Treat Your Customers by @JeanneBliss is a must-read for anyone who has customers (= everyone).   This is already my favourite book to give away, and will be yours too! " username="@patperdue"] Written in the voice of an archetypal, occasionally (lovingly) chastising mom, chapter titles are often hilarious, including, "Don't Make Me Feed You Soap!" Throughout our conversation, Jeanne brings her trademark real-world vision of what great experience looks like, combined with the rare operational expertise to help big companies see through the bureaucracy and get to the heart of what's right. Click here to order yours Join the Make Mom Proud Movement here! This Episode Brought to you by YCASTR Emails suck.  Podcasts rock.  Why bore your employees with endless emails they don't even read, when you can create internal communications and training in a format your team will love.  That means higher employee engagement, better CSAT scores, and higher sales.  Contact us at www.YCASTR.com

Shep Hyken sits down with Jeanne Bliss, author of Would You Do That to Your Mother? The “Make Mom Proud” Standard for How to Treat Your Customers, and discusses her book and the art of making customers happy. Top Takeaways: • “Make Mom Proud” businesses are companies that are deliberate regarding how they will and will not make revenue, how they will enable employees to do the right thing, how they charge customers, and how they make it easy or hard to do business. • Jeanne encourages listeners to go to make-mom-proud.com to join the #MakeMomProud movement by posting a picture of their mother and writing something they’ve done to make her proud. • Because customers first interact and communicate with a company’s employees, businesses must first have happy employees. • Would You Do That to Your Mother?, which includes 32 case studies, is split into five parts: 1. Be the Person I Raised You to Be  This chapter discusses enabling your employees to thrive. Bliss emphasizes that hiring is the most important decision for businesses. 2. Don’t Make Me Feed You Soap  This part of the book describes the importance of honoring your customers’ time. 3. Put Others Before Yourself  For businesses to achieve their own goals, they must first make it possible for customers to achieve their goals. 4. Take the High Road  Bliss discusses the need to be fair and not take advantage of customers. Instead, businesses and customers become partners. 5. Stop the Shenanigans  This section of the book summarizes the “mom” lens with questions and includes a “Make-Mom-Proud-ometer” to help evaluate your organization and find out how close you are to being having a “Make Mom Proud” business. About: Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Find the book here: (https://www.amazon.com/Would-You-That-Your-Mother/dp/0735217815/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1525198239&sr=8-1) Learn more about your ad choices. Visit megaphone.fm/adchoices