Podcasts about Nextiva

Visit thedigitalslicepodcast.com for complete show notes of every podcast episode. In this episode of The Digital Slice Podcast, Brad Friedman and Dmitry Dragilev discuss the state of SEO in 2025 and the tactics your brand needs to succeed. Dmitry Dragilev is an online entrepreneur who has built four software businesses, which were acquired by Google in 2014, Semrush in 2023, early Slack employees, and Mangools in 2024. His current role is the Growth Advisor at Mangools, where he is helping scale a set of simple and powerful SEO tools for any business or brand. He has utilized unconventional content marketing, PR, and SEO to scale his companies and achieve all four exits.  He has consulted and helped over 100 companies in the last decade, including DowJones, Realtor.com, Nextiva, Aura, Pipedrive, Wistia, CultureAmp, Backlinko, Helpscout rank #1 organically on Google for their key terms. Dmitry is a contributor for Intuit, Forbes, Entrepreneur, TheNextWeb, TechCrunch, Moz, AListApart, SEMRush, Mashable, Huffington Post, WIRED and many others. The Digital Slice Podcast is brought to you by Magai. Up your AI game at https://friedmansocialmedia.com/magai

 In this episode of Partnerships Unraveled, we sit down with Laura Dashney, Head of Channel Success at Nextiva, to explore how she built a brand-new role designed to bridge the gap between vision and execution.Laura shares how her deep industry experience—from founding and selling an agency to leading channel programs—helped her identify a critical missing piece in most organizations: a tactical leader who ensures that strategic initiatives actually get delivered. She explains how Nextiva is reshaping partner support through a pod-based partner management model, the importance of internal alignment, and why partner enablement is the key to success in an increasingly complex market.We also dive into why in-office collaboration is making a comeback, the future of the channel, and how better execution leads to stronger partner relationships. If you're a channel leader looking to drive real impact, this episode is packed with insights you won't want to miss.Connect with Laura : https://www.linkedin.com/in/lauradashney/_________________________Learn more about Channext

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Today's podcast is with Daphne Robertson, the VP of Customer Experience and Operations at #paid, a creator marketplace where brands and creators connect, collaborate, and measure their creator marketing campaigns. Daphne joins me today to talk about influencer marketing, it's growth and influence on customer experience and engagement, how to get it right and the impact of generative AI tools on this space. This interview follows on from my recent interview – An eight-step discovery process to help master the customer experience – Interview with Edwin Margulies of Nextiva – and is number 526 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Today's podcast is with Edwin Margulies, Chief Evangelist at Nextiva, a provider of a unified customer experience management platform. Edwin joins me today to talk about his new book, Mastering the Customer Experience, why it was over twenty-five years in the making, the eight-step discovery model at its heart and how it can help companies execute and deliver better experience outcomes. This interview follows on from my recent interview – Pandemic maths and measuring all of marketing – Interview with Gregory Kennedy of Alembic Technologies – and is number 525 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

How to Reduce Friction and Create Customer Loyalty  Shep Hyken interviews Edwin Margulies, Chief Evangelist at Nextiva. He talks about his book, Mastering the Customer Experience, understanding customer needs, and simplifying customer interactions.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies effectively integrate new technology into existing systems to enhance customer experience?  Why is creating a frictionless customer experience important, and how can businesses achieve it?  Why is understanding consumer behavior crucial for improving customer experience?  What role does technology play in transforming the customer experience?  Why should your customer experience strategies align with corporate goals?  Top Takeaways:    The customer experience has become the most important differentiator between companies. It's not just about the products or services offered but the entire journey and interactions a customer have with a brand.    A frictionless experience leads to happy customers and a stronger relationship with the brand. Eliminating unnecessary steps and making processes more convenient can create a significant impact on customer experience.    Customers today are more educated and demanding than ever before. With information at their fingertips, they often know as much or more than the agents assisting them. Businesses must adapt by providing tailored, knowledgeable, and efficient customer service.     Edwin Margulies developed an  8-step process to help businesses tackle CX improvements:    Teaming and Goal-Setting: Understand the corporate goals and ensure that your CX goals are aligned with them. Secure support from leadership by ensuring that they understand the return on investment in the customer experience initiative.  Transaction Taxonomy: Make an account of the different types of transactions you are already doing. Then, categorize all customer interactions to identify where improvements can be made.  Customer Maturity Model: Evaluate your appetite as a company to determine how advanced you want to go in terms of CX capabilities.  Mapping Volume and Complexity: Prioritize interactions to improve by analyzing how complex and frequent they are.   Workflow Candidates: Identify specific processes that are ideal for optimization and automation.  Rationalize Business Rules and Policies: Avoid potential errors by aligning your organization's current policies with the new automated processes.  High-Level Workflow Worksheets: Map current to future workflows to see where you can enhance the customer journey.  CX Best Practices Template: Develop a blueprint combining all the moving parts for seamless implementation.    Plus, Edwin shares more insights from his book, Mastering the Customer Experience. Tune in!  Quote:   "The modern consumer is a wily beast. They are demanding, and they want great service. They want personalization. They don't want to repeat themselves. They want to communicate on the channel of their choice, and they self-publish, giving them a megaphone on the experience."    About:    Edwin Margulies is the Chief Evangelist at Nextiva. He is a serial entrepreneur and is the author of 19 books, including his latest, Mastering the Customer Experience.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode, Carolyn Beaudoin joins us on the podcast. Carolyn is a seasoned copywriter and conversion rate optimizer. Working freelance, agency-side, and in-house, she's worked with some of the fastest-growing brands on the planet, including LaunchDarkly, Resident Home, Glowforge, Nextiva, and Shopify Plus.  Now, Carolyn is the co-founder and Head of Creative Strategy at […] The post 365: Unconventional Email Design Approaches that Work Every Time first appeared on Persuasion by the Pint.

ACU Special Report. Tucker Carlson- Will They Kill Trump? And Are They Trying To Kill Donald Trump?   Will They Kill Trump? Watch this video at- https://youtu.be/ankwakO2hfQ?si=g0k-OAy0tADVEOpo Mr Reagan 345K subscribers 13,958 views Jun 30, 2024 Podcasts Get serious about making money in 2024! Get 50% off with my sponsor Nextiva by using this link: https://trynextiva.com/reagan PROMOCODE: "Reagan" ----------------------------------------------- Patreon:   / mrreagan   ----------------------------------------------- MR REAGAN MERCHANDISE https://teespring.com/stores/mr-reagan -------------------------------------------- FOLLOW MR REAGAN ON TWITTER!   / mrreaganusa     Are They Trying To Kill Donald Trump? Watch this video at- https://youtu.be/qPBPW7xqKhQ?si=upebxzDcxdxjNV_l Tulsi Gabbard 689K subscribers 225,482 views Jun 8, 2024 Order my book 'For Love of Country: Leave the Democrat Party Behind' by Tulsi Gabbard here: https://amzn.to/3P0mxfx For those who prefer to listen, I'm thrilled to offer the audiobook version as, narrated by yours truly: https://rb.gy/y45oja   President Trump and Tucker Carlson clip.   Check out our ACU Patreon page: https://www.patreon.com/ACUPodcast --------------------------------------------------------------------    HELP ACU SPREAD THE WORD!  Please go to Apple Podcasts and give ACU a 5 star rating. Apple canceled us and now we are clawing our way back to the top. Don't let the Leftist win. Do it now! Thanks. Also Rate us on any platform you follow us on. It helps a lot. Forward this show to friends. 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The CSI team provides comfort, encouragement, and a shoulder to lean on while they tell their stories and begin their new lives. Thank you for your compassion  Giving the Gift of Freedom and Hope to the Enslaved South Sudanese -------------------------------------------------------- Food For the Poor https://foodforthepoor.org/ Help us serve the poorest of the poor Food For The Poor began in 1982 in Jamaica. Today, our interdenominational Christian ministry serves the poor in primarily 17 countries throughout the Caribbean and Latin America. Thanks to our faithful donors, we are able to provide food, housing, healthcare, education, fresh water, emergency relief, micro-enterprise solutions and much more. We are proud to have fed millions of people and provided more than 15.7 billion dollars in aid. Our faith inspires us to be an organization built on compassion, and motivated by love. Our mission is to bring relief to the poorest of the poor in the countries where we serve. We strive to reflect God's unconditional love. It's a sacrificial love that embraces all people regardless of race or religion. We believe that we can show His love by serving the “least of these” on this earth as Christ challenged us to do in Matthew 25. We pray that by God's grace, and with your support, we can continue to bring relief to the suffering and hope to the hopeless.   Report on Food For the Poor by Charity Navigator https://www.charitynavigator.org/ein/592174510   -------------------------------------------------------- Disclaimer from ACU. We try to bring to our students and alumni the World's best Conservative thinkers. All views expressed belong solely to the author and not necessarily to ACU. In all issues and relations, we hope to follow the admonitions of Jesus Christ. While striving to expose, warn and contend with evil, we extend the love of God to all of his children. ----------------------------------------------------------------------------------------- 

Roy Atkinson is a renowned thought leader in IT service management and customer service. A prolific writer, speaker, analyst, and podcaster, Roy's expertise has been featured in major tech publications. CIO Insight described him as a model for the future digital leader, and Nextiva named him one of the top 50 customer service experts of the decade. From 2010 to 2020, Roy's extensive career included roles as an IT executive at the Jackson Laboratory, an analyst at Informatech, and CEO and principal advisor at Clifton Butterfield. Roy is also a polymath, with a broad range of knowledge across various subjects.In this episode, you will learn:Roy's Multifaceted Journey: Discover how Roy's diverse background as a polymath, polyglot, and musician influenced his career in customer service and IT.Language Learning and Cultural Insights: Gain insights into Roy's extensive language studies, including Spanish, French, Latin, German, Italian, and Serbian, and how this passion has enriched his personal and professional life.Customer Service Roots: Understand how early work experiences, from delivering newspapers to working in a busy supermarket and a bank, shaped Roy's interest and expertise in customer service and customer experience.Music Industry Adventures: Hear fascinating stories about Roy's 20-year career as a professional musician, his achievements, and notable collaborations with renowned artists like John Mayall, Todd Rundgren, and Don McLean.Transition to IT and Technology: Learn about Roy's transition from music to IT, his role in managing IT systems, and his involvement with HDI, highlighting the parallels between the evolution of digital technology in music and business.Evolution of Employee Experience: Explore the changes in the employee experience over the past two decades, including the shift from a technology-centric approach to a focus on user experience, the impact of consumerization, and the rise of AI in IT management.ResourceConnect with Roy AI fun fact articleAn episode you might like about preventing AI from ruining us

Join us for this special simulcast of the Phoenix Atlassian Community Event LIVE from Nextiva headquarters as Rodney, Alex, and yes, "King Bob" too, participate in an XL TEAM 24 Recap with Atlassian Community Leaders Derrick Taylor David, Summer Hogan, and Josh Costella The Jira LIfe ===================================== Having trouble keeping up with when we are live? Sign up for our Atlassian Community Group! https://ace.atlassian.com/the-jira-life/ Or Follow us on LinkedIn! https://www.linkedin.com/company/the-jira-life/ Become a member on YouTube to get access to perks: https://www.youtube.com/@thejiralife/join Hosts: - Alex "Dr. Jira" Ortiz https://www.linkedin.com/in/alexortiz89/ https://www.youtube.com/@ApetechTechTutorials - Rodney "The Jira Guy" Nissen https://www.linkedin.com/in/rgnissen/ https://thejiraguy.com Producer: - "King Bob" Robert Wen https://www.linkedin.com/in/robert-wen-csm-spc6-a552051/ Executive Producer: - Lina Ortiz Music provided by Monstercat: ===================================== Intro: Nitro Fun - Cheat Codes https://www.youtube.com/c/monstercat Outro: Fractal - Atrium https://www.youtube.com/c/monstercatinstinct

In this podcast Todd Ogasawara is joined by special guest Edwin Margulies, CEO of Thrio (which was recently acquired by Nextiva). They discuss: The acquisition of Thrio (Contact Center as a Service) by Nextiva (Cloud Communications and customer experience management) Reflecting on the past 30 years of the journey from Computer Telephony to Cloud-based Unified Communications. The role Artificial Intelligence (AI) has played in large scale communications systems over the decades, its current and future roles.

Gaetano DiNardi, Growth Advisor for Cognism, Wagepoint, and more, shares his value-based content strategy. Download the free powerups cheatsheet: https://marketingpowerups.com/055

We're personally using our sponsor Nextiva to grow our business in 2024. You should do the same. Go to https://trynextiva.com/bizdoc to get 50% off. _________________________________ In this episode of The Biz Doc Podcast, Tom brings attention to an important report on homelessness that what swept under the rug by the government and mainstream media, he dives deep into the root causes and it might have a correlation to the leaders that we elect. For this week's case study, we have a fan-suggested topic. The Biz Doc dives deep into the past present and future of Burger King, and he provides some key take aways that can be implemented in your business today! _________________________________ Thanks for watching! And I hope I left you better than I found you. Subscribe to the channel and turn on notifications! _________________________________ FaceTime or Ask Tom Ellsworth any questions on https://app.minnect.com/expert/ThomasEllsworth Help us welcome back Tom Ellsworth! Follow him on social media: Instagram: https://www.instagram.com/ellsworth.thomas/ Twitter: https://twitter.com/TomEllsworth #BizDoc #BusinessInsider #Valuetainment #Business #News

We're personally using our sponsor Nextiva to grow our business in 2024. You should do the same. Go to https://trynextiva.com/soscast to get 50% off. ---------- On this episode of SOSCAST where “Finance meets Romance”, Adam “SOS” Sosnick hosts a financial discussion with stock trader Tim Sykes and a panel of lovely ladies. SOS breaks down the stock market's performance under President Biden, DOW Jones' highest closing ever, and why retirement plans just got 10X better! Plus, mandatory finance courses in high schools across the country, Kevin O' Leary's $5 million survival tactic, and Tim Sykes' thoughts on fake money gurus. Lastly, Americans demanding higher salaries and Tim Sykes' philosophy of philanthropy.

Patrick Bet-David, Adam Sosnick, Tom Ellsworth, and Vincent Oshana cover the latest stories in news, politics, and current events! We're personally using our sponsor Nextiva to grow our business in 2024. You should do the same. Go to https://trynextiva.com/PBD to get 50% off. 7:00 - Ohio lawmakers propose paying students to attend schools and graduate. 16:00 - Oakland's only In N Out restaurant closing due to crime, homeless rates in California skyrocket. 28:00 - NYC neighborhood turned into giant toilet as migrants litter park with poop, leave cups of urine on doorsteps. 33:00 - Immigration overtakes inflation as top voter concern according to The Hill. 42:30 - Bernie Sanders' wife, Jane Sanders, was paid $106,000 for a book in 2017 that still isn't completed. 51:00 - MSNBC's Joy Reid bizarrely defends book about anal rape made for children during an interview with Moms for Liberty co-founder Tiffany Justice. 1:03:30 - Washington state Democrats propose replacing term "sex offender" to advance a "person-first" approach. 1:11:00 - Goldman Sach's Joshua Schiffrin predicts four fed rate cuts instead of six, 2% inflation in 2024. 1:17:00 - The Buy Now Pay Later holiday debt hangover has arrived, leaving consumers wondering how they'll pay their bills. 1:21:00 - Why single women made up 22% of mortgage applications in 2023. 1:28:00 - President Biden's Department of Justice acknowledges that Hunter Biden's laptop was real. Connect one-on-one with the right expert to get the answers you need with Minnect: https://bit.ly/3MC9IXE Purchase Patrick's new book "Choose Your Enemies Wisely": https://bit.ly/41bTtGD Register to win a Valuetainment Boss Set (valued at over $350): https://bit.ly/41PrSLW Get a free "Future Looks Bright" Hat & T-Shirt: Purchase two "Future Looks Bright" Hats and one "Future Looks Bright" T-Shirt & use the promo code "pbdpodcast2024" at checkout! Get best-in-class business advice with Bet-David Consulting: https://bit.ly/40oUafz Visit VT.com for the latest news and insights from the world of politics, business and entertainment: https://bit.ly/472R3Mz Visit Valuetainment University for the best courses online for entrepreneurs: https://bit.ly/47gKVA0 Text “PODCAST” to 310-340-1132 to get the latest updates in real-time! SUBSCRIBE TO:  @VALUETAINMENT   @vtsoscast   @ValuetainmentComedy   @bizdocpodcast   @theunusualsuspectspodcast  Want to be clear on your next 5 business moves? https://bit.ly/3Qzrj3m Join the channel to get exclusive access to perks: https://bit.ly/3Q9rSQL Download the podcasts on all your favorite platforms https://bit.ly/3sFAW4N Patrick Bet-David is the founder and CEO of Valuetainment Media. He is the author of the #1 Wall Street Journal Bestseller “Your Next Five Moves” (Simon & Schuster) and a father of 2 boys and 2 girls. He currently resides in Ft. Lauderdale, Florida. --- Support this podcast: https://podcasters.spotify.com/pod/show/pbdpodcast/support

Dare to take a dive into the headspace of some of marketing's best minds?   Daniel does—and he's traveling back to relive some of his guests' hottest takes to find out the #1 marketing hill they'd be willing to die on. This week, we're unleashing some of the most psychologically unnerving takes we could find—and these guests aren't afraid to hold back their thoughts on exactly what motivates people to buy.  Melina Palmer from “The Brainy Business,” Mark Jung, the VP of Nextiva's Marketing department, and the CEO and Co-Founder of TACK, Mark Kilens are here to dish their deepest, darkest secrets about the inner depths of the consumer psyche.  Ready to know exactly what motivates people to buy? Then we dare you to hit play!   Follow Melina:  Podcast: https://podcasts.apple.com/us/podcast/the-brainy-business-understanding-the-psychology/id1404578385   Follow Mark Jung: LinkedIn: https://www.linkedin.com/in/markpjung/   Follow Mark Kilens: LinkedIn: https://www.linkedin.com/in/markkilens/   Follow Daniel: YouTube: https://www.youtube.com/@themarketingmillennials/featured Twitter: https://www.twitter.com/Dmurr68 LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing   Sign up for The Marketing Millennials newsletter:  www.workweek.com/brand/the-marketing-millennials   Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: www.workweek.com

In this ep, we're slowing it down and taking a step back into the past to replay this live panel from SXSW featuring Daniel, along with powerhouse marketers Ari Murray (of Sharma Brands), Mark Jung (of Nextiva), and Anthony Kennada (Co-Founder and CEO of AudiencePlus). They're breaking down exactly what makes a good media company great, why staying top of mind is essential for any brand's success, and how to increase your ROI on celebrity brand endorsements.  Plus, stay tuned for a special audience Q&A.  Follow Ari: LinkedIn: https://www.linkedin.com/in/arimurray/ Follow Mark: LinkedIn: https://www.linkedin.com/in/markpjung/ Follow Anthony: LinkedIn: https://www.linkedin.com/in/akennada/  Follow Daniel: YouTube: https://www.youtube.com/@themarketingmillennials/featured Twitter: https://www.twitter.com/Dmurr68 LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing   Sign up for The Marketing Millennials newsletter:  www.workweek.com/brand/the-marketing-millennials   Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: www.workweek.com

My guest today, Eda Rosa, is the driving force behind Eda Rosa LLC. She is a highly accomplished professional in the legal field. With over 20 years of experience, she specializes in training individuals who are not lawyers, offering expert consulting services to law firms nationwide. Eda's primary mission is to empower legal professionals and equip them for career advancement through various platforms. She strongly emphasizes continuous learning and professional development, recognizing its critical role in the legal industry. During our interview, we discuss the most up-to-date tools and industry best practices that bridge the technological gaps, ultimately facilitating a more streamlined and efficient legal practice. Enjoy! Join Eda and me as we discuss the following three questions and more! What are the top three ways attorneys can use technology to onboard new staff easily and consistently? What are the top three areas in tech that lawyers, paralegals, law clerks, and office staff still lack in their use of technology? What are the top three ways paralegals, law clerks, office staff, etc., can use technology to make their lawyers' work easier? In our conversation, we cover the following: [01:03] Current tech setup [11:02] Using technology for legal staff onboarding [13:34] Video conferencing and communication tools for legal professionals [16:37] Password management and security for law firms. [22:48] Addressing knowledge gaps among legal professionals [25:10] Software hacks for paralegals and lawyers. [28:31] Writing tools for legal documents. [31:55] Using technology to make lawyer work easier. [37:36] Virtual hearings, meetings, and case preparation. [39:10] Legal technology and process optimization. Resources: Connect with Eda: Website: edarosallc.com/ LinkedIn: linkedin.com/in/eda-rosa-law Hardware mentioned in our conversation: Google Password Manager: passwords.google.com/ Google Pixel smartphone: store.google.com/category/phones Google Pixel smartwatch: google.com/product/pixel_watch_2?hl=en-US HP Envy laptop: hp.com/us-en/shop/mlp/laptops/envy-344503--1 HyperX podcasting microphone: hyperx.com/collections/microphones Logitech Presentation clicker: logitech.com/en-us/products/presenters StreamYard: streamyard.com/ Software & Cloud Services mentioned in the conversation: Adobe Cloud: adobe.com/creativecloud Asana: asana.com/ Clio: clio.com/ Google Cloud: cloud.google.com/ Hazel: noodlesoft.com/ LexisNexis: lexisnexis.com/en-us/home Microsoft Office 365: office.com/ MyCase: mycase.com/ Nextiva: nextiva.com/ PackBack: packback.co/ Speechify: speechify.com/ TextExpander: textexpander.com/ Trello: trello.com/ TrialPad: litsoftware.com/trialpad Wise Hire: wise-hire.com/ WordRake: wordrake.com/

Click here to try Databox free, or learn more.Gaetano DiNardi shares what many companies get wrong when they analyze website performance and traffic, and steps you can take to better know and serve your visitors.Gaetano is a growth advisor to top B2B companies like Gong, Cognism, Workvivo, Aura, Pipedrive, Nextiva. He has 8+ years of demand gen leadership for high-growth SaaS companies, with expertise in optimizing websites and scaling organic growth machines. He's also a musician, writer, and entrepreneur and has been published on HBR, Fast Company, NASDAQ, HubSpot, and more.

Click here to try Databox free, or learn more.Learn how Nextiva's Mark Jung drives predictable growth by finding his brand's white space, building a media arm to communicate it, and being different - not better.

Tiffany Keel is Head of Customer Advocacy at ClickUp. Prior to ClickUp, she ran customer marketing at companies like ON24 and Nextiva. When she started at ClickUp, they'd grown tremendously through product led growth, but were still early when it came to the types of programs you typically think of in B2B marketing. She shares...

Jean-Baptiste Martinoli's current job title is full stack innovator. That seems about right given what he done lately with generative AI tools. One of his latest creations, "Exrtraterrestrial Message," won the award for the best Sci-Fi short film at the Golden Minds film festival. The film was entirely created with generative AI tools. Today's interview was conducted at the Synthedia conference and there is a YouTube version with the full short film on Voicebot's YouTube channel.  Martinoli reveals his process, the tools he used, and the fact that it only took about four hours to create.  Jean-Baptiste is currently with Nextiva and is the former CTO and co-founder of Exo U., Mioplanent and KanariWorld. Early in his career, Martinoli was a software developer at Lotus, which was later acquired by IBM.

D&H Distributing has stepped up its offerings under its “Modern Collaboration” umbrella, adding partners and solutions and fortifying its staff and leadership to increase sales in this category. This includes the addition of vendors like Jabra in 2022 and other new relationships. It involves partners such as Intermedia, Microsoft Teams, Nextiva, RingCentral and Zoom on the software side; and Airtame, Logitech video conferencing, Neat, and Yealink on the hardware side—to name a few. The company also added two new cloud specialists to the Modern Applications team to expand support for UCaaS. Join D&H's Vice President of Modern Solutions Jason Bystrak as he speaks to Publisher Doug Green about these new advantages for MSPs and resellers. Jason Bystrak D&H is also helping resellers and MSPs learn how to best attach a roster of services to these solutions. This “AIM” (Assess / Implement / Manage) model will help them generate more turn-key projects that include higher margin attachments, which add value for the end-user. This all falls under D&H's new Modern Solutions initiative, which includes the creation of a new business unit that helps resellers better bundle turn-key cloud-based solutions, hardware, services and programs to address the evolving challenges of the hybrid workplace. A lot has been put on the shoulders of resellers and MSPs to manage all this technology and cloud-based services, and the Modern Solutions business unit has been designed to better address that. Visit dandh.com

There's data-driven, there's personalized, and there's trying to fake it all. No one knows the difference best than Roy Atkinson. Tag along to hear a fresh perspective on Customer Experience, a revaluation of the concept of Information Technology, and a wish to not forget about the customers' individual experiences when designing processes. Roy Atkinson is one of the top influencers in the Service Desk and Support industry. He has contributed to books on Customer Service, Social Media, and IT Change Management. He was named one of the Top 50 Customer Service Experts of the Decade by Nextiva, and his expertise has been featured by The Economist, Social Media Today, Computer World, BizTech Magazine, and more.

This week's episode is a collection of live interviews from the Five9 CX Summit in Las Vegas! Guests interviewed on this episode are Cathryn Valladares - VP Enterprise Solutions at Nextiva, Kevin Basden - VP of Contact Center Offerings at NWN Carousel, Scott Baker - Analyst at Opus Research, and Beatrice Casanova - Sr. Director Product Management at Five9. Randy chats with guests to ask them “What's one myth about AI in the contact center you would like to debunk?”Takeaways:AI Myth “AI is unnatural and people are not familiar with it” - Cathryn Valladares. People interact with AI every single day, and businesses need to adapt. Online grocery shopping and delivery are just one example of how AI plays into daily life. AI Myth “AI is a super complex technology that is straight out of a science fiction movie that is complex and expensive to implement” - Kevin Basden. In reality, AI is quite simple to implement in your business. The price savings when using AI are quickly realized as AI can work around the clock, never gets sick, and never take a vacation!AI Myth “AI will not magically make your life better. It will never be smarter than your smartest people or know your customers better than you do” - Scott Baker. In reality, an AI isn't there to solve all your problems but rather acts as a valuable partner by providing you with information. AI Myth “AI is a complex, monolithic, scary technology” - Beatrice Casanova. In reality, AI can be adapted to a wide variety of problems to provide a wide range of solutions. To take out some of the concerns, start small, identify your business case, and work with an established partner to try a few simple solutions. Links:Cathryn ValladaresLinkedIn: https://www.linkedin.com/in/cathryn-valladares-3b3a859/Website: https://www.nextiva.com/ Kevin BasdenLinkedIn: https://www.linkedin.com/in/kevin-basden/Website: https://nwncarousel.com/ Scott BakerLinkedIn: https://www.linkedin.com/in/scottebaker/ Website: https://opusresearch.net/wordpress/ Beatrice CasanovaLinkedIn: https://www.linkedin.com/in/beatricecasanova/Website: https://www.five9.com/ Ways to Tune In:Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658 Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tg Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M

Nextiva's brand-new app makes it possible to manage all a business's conversations in one place - no more app switching, or clunky integrations required. Voice, video, SMS, chat, video meeting, team collaboration, the ability to share, along with customer information and engagement tools. Nextiva brings it all together. The streamlined experience up-levels the customer experience and boosts team productivity. With this launch, Nextiva is making fundamental business technology accessible to every business. In this podcast, Nextiva CMO, Chris Reaburn, walks us through the Workhub, and discusses the opportunities for end users to do better internally and in CX. Internally, Workhub's arrival means less fumbling around to fish stray emails out of a sea of mail, while going to another separate system to find notes for a meeting or information on a customer's history. We learn that this means more internal productivity and happier customers. By bringing it all together, people have the information they need to understand customer pain points and customer history. When a customer feels that they are understood, other issues can be better resolved. Reaburn also sees an exciting channel opportunity. Visit www.nextiva.com

In this episode, Mary connects with Mark Green, a Chief People Officer based in San Francisco with 30 years of global HR experience in Technology. He is currently CPO at Nextiva, a high growth private SaaS company providing communications and customer management solutions. Mary and Mark discuss the larger forces that play a role in the trajectory of your career path, why character traits are just as important as what you deliver, insight into successfully living and working cross-culturally and much more. The post Episode 39: A Chief People Officer Perspective with Mark Green appeared first on Modern Career.

In this Telarus Executive Interview, we interview Cathryn Valladares, Vice President of Enterprise Solutions at Nextiva.

Gaetano DiNardi is a proven Growth Marketing leader, expert, and teacher. Former VP Marketing at Sales Hacker, VP Growth at Aura, Head of Growth and Demand Gen at Nextiva. Co-host of Demand Gen Live with Chris Walker for many moons. He is also a Growth advisor to startups. Gaetano dons B2B SaaS buyers' flip flops to share buying preferences for Marketing + Sales: ✅aware of vendors via peers/referrals/WOM/influencers via content/social/communities/podcast, ads (tks to Marketing + Marketing's influence on peers) ✅learn about vendors via peers, website, YouTube (tks to Marketing) then Sales to customize complex product ❌Turn off + tune out: telemarketing, email spam, LinkedIn spam (Sales Development), display ads, YouTube pre-roll, sponsored webinars and gated content (for Sales Development spam)

For this episode of TBI Talks Tech, TBI's Training Manager, Eric Hills, sits down with Nextiva's Partner Enterprise Champion, Tara Koger, and Aircall's Sr. Channel Manager, Madelyn Webster,  to discuss CCaaS for SMBs. Tune in as they discuss the benefits of SMBs partnering with the different suppliers, the challenges that SMBs face in CCaaS vs. what enterprise businesses face, and more!Learn more about Aircall and Nextiva by visiting their supplier profiles available in partneriQ on TBI's OnDemand app. Sign up or log in, here: https://bit.ly/3bOLpTM View more of TBI's CCaaS resources by visiting https://bit.ly/3a8cCzc

Some of the most successful entrepreneurs are immigrants. Many of them are billionaires. And the companies they founded have created trillions of dollars in value for shareholders, employees, and customers alike. There's Google co-founder Sergey Brin, born in communist Russia. The man who could take us to Mars, Elon Musk, from South Africa. Arianna Huffington, founder of the eponymous news site, from Greece. (And the list goes on.) There are lesser-known names, too, of course. Like Jenny Q. Ta, CEO of Sqeeqee, who's from Vietnam. Tomas Gorny, CEO of Nextiva, from Poland. Claudia Mirza, founder of Akorbi, from Columbia. In Canada, among the leading Greater Toronto Area employers across the public, private and non-profit sectors, only 6 per cent of executives — those at the level of vice-president or above — are immigrants, according to a 2015 survey of 92 employers conducted by Canadian HR Reporter in partnership with TRIEC. There is hope in sight because, in this week's episode, I chat with Zabeen Hirji, Strategic Advisor - Private & Public Sector, Executive Advisor, Future of Work at Deloitte, and former Chief Human Resources Officer, RBC Royal Bank. Zabeen shared how she grew her career from a teller to senior roles spanning Retail Banking, Operations, Credit Cards, Human Resources and then becoming the Chief Human Resources Officer of RBC Royal Bank until her retirement from the bank in 2017, how she juggled family and career, how organizations can build a future of work that works for immigrant talents, and much more. Listen, enjoy, and share.

As a property management entrepreneur, your cell phone number is sacred information. Not everyone should have access to it. How can you implement and utilize phone systems in your business? Property management growth expert and founder/CEO of DoorGrow, Jason Hull talks about the importance of protecting your personal cell phone number and using systems like Talkroute to make and receive business calls instead. You'll Learn... [01:16] The Challenge of Dealing with Phones in the Business [04:54] The Frustrating Issue with Many Phone Systems: Latency [09:02] Why we Like to Use Talkroute here at DoorGrow [10:59] Why Should You Protect Your Cell Phone Number? [15:07] Comparing Other Examples of Phone Systems You Can Utilize Tweetables “One of the first things property managers learn really quick in starting their businesses: you don't want everybody to have your cell phone number..” “As a business owner, in order to leverage a team and have this dream of only having the four reasons, you need to have leverage.” “One of the ways to have leverage is you can't be reachable by everybody by phone immediately, you need to have protection and support.” “I recommend that you utilize those tools, protect and insulate yourself and get a really good phone system.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason: So one of the first things property managers learn really quick in starting their businesses: you don't want everybody to have your cell phone number. So if every tenant and every owner has your cell phone number, your business-- you're going to be the biggest bottleneck in your business, and it's going to be a nightmare. [00:00:13] Welcome DoorGrow Hackers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives, and you're interested in growing your business and life-- and you're open to doing things a bit differently-- then you are a DoorGrow Hacker.  [00:00:31] DoorGrow Hackers love the opportunities, daily variety, unique challenges and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships and residual income. [00:00:52] At DoorGrow we are on a mission to transform property management, business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow now let's get into the show.  [00:01:16] Okay. So. This question came up on my Wednesday coaching call today with the group, with the mastermind group. And, um, it was right at the end, but this is such a common question. And this isn't even a growth-related question. Our Wednesday call's a growth call. We usually focus on adding doors. [00:01:34] We had some great wins and things shared, but at the end, one of our clients is like, “Hey, I got a question. I don't know if I should wait until Friday to ask this during your Scale call, where it's operations, even though I'm focused on growth, I've got a problem that I need to deal with. And I said, “what is it about?” [00:01:50] And it was about phones. So we're going to talk about phones today because this comes up-- I'm just surprised how often this comes up and it comes up. It's a common challenge is how do you deal with phones? Why phones are expensive. How do we do phones with our team? What phone system should we use? So I'm going to tell you a little bit about what I've used in the past, what we use currently– what I recommend to property managers that could make sense. [00:02:17] So let's talk about phones. Okay. So the challenge is most people nowadays are using-- they don't have just a standard phone. They have a phone system, they have a cell phone and they might have some standard phones in their office, like normal office phone system. but all of these things can get really expensive. [00:02:39] So we used at DoorGrow-- OpenPotion-- we used RingCentral for a while. So we had this voiceover IP phone system, the challenge with systems like most phone systems nowadays, even if their voiceover IP used to be, Hey, get a voiceover IP and it could be super cheap. Right? But it's not nowadays. [00:03:01] Nowadays, it's like, you have to have a device and they sell you these devices. So you got to buy a phone, you have to have multiple phones for each desk and each person and each line. And each person usually is like $30 or sometimes $40 a seat. And so if you have a team, like, of five, you could be shelling out like $40 a person for each line then, you know, that adds up. [00:03:26] So let's say you've got a team of five-- $40. You spend 200 bucks just on your phone system. Well, in our business, we were spending. Anywhere from two to $300 a month, something like this a month on phones. And it was really costly. And we were using RingCentral, which is a popular one. It works really well. [00:03:45] It gives you tons of features, which is really nice, but we didn't-- we didn't need-- we had so many team members that needed to make phone calls, but not-- they weren't on the phone like 24 hours a day. They didn't need unlimited calling. They were making calls all the time. And what was really ridiculous is we all had cell phones. [00:04:02] We had unlimited calling on our cell phones. We all have plans where we had unlimited cell phone plans. So it's just-- it felt really weird that we have unlimited cell phones that we already have, but we just didn't want everybody to have our cell phone numbers. Cause that would have been a mess, right? [00:04:17] Having a business where everybody has their cell phone number. So one of the first things property managers learn really quick in starting their businesses: you don't want everybody to have your cell phone number. So if every tenant and every owner has your cell phone number, your business-- you're going to be the biggest bottleneck in your business, and it's going to be a nightmare. [00:04:33] So you need to get rid of that phone number, right? You need some sort of solution. So you could port that number into a phone system like RingCentral. And then if anybody calls that number, they're going into your phone system and then you can leverage your team and whatnot, right. That's one option, but here's what we switched to. [00:04:54] So we were using RingCentral and we switched to a system called TalkRoute, which you can get to by going to TalkRoute R-O-U-T-E .com. The reason I like TalkRoute is: I tested a lot of different phone systems. One of the biggest challenges with modern phone systems or voice over IP or VoIP or digitally based phone systems is latency. [00:05:18] Latency means like a lag, delay. If you've ever been on a bad phone system or bad VoIP system and experienced delay, it feels like you say, “hi,” and then two seconds later, they hear it. And so then what ends up happening because of that latency, that lag of even a second, it causes you both to speak over each other. [00:05:39] So let's say we're having a conversation. Somebody who's like, “Hey, how's it going?”And they're like, then you, if you don't hear them respond for like two seconds or a second, you're like, that's uncomfortable. It's weird. That awkwardness that's because of there's lag, there's latency, and then they're going to start talking and you might not realize they start talking. [00:05:57] So you start talking and then you're going to end up talking over each other all the time. You'll think there's a gap and you'll start talking, but they won't realize that you didn't say anything. And so they'll continue talking and then you're talking over them and then you end up stepping on each other's toes, and it's a really awkward way to have a conversation. [00:06:13] And so what I did when I was looking at phone systems is in testing them, I would do a trial, do a demo, do a test, and I would set up the phone system. So I could call my cell phone with that system or call the system with my cell phone and, and talk. And I would say,”hi,” and I listened to other one, I say, “hi” and listen to the other one. [00:06:32] And I wanted to see how quick or how long it took for me to hear what I just said. How quick was it? If it's like:”Hi.” “Hi.” “Hey.” You know, that's pretty fast. That's low latency. You can have a conversation, and it's routing through the magical internet or wires or whatever, and they're getting it quick enough that you can have a conversation and it's not going to cause that delay of stepping on each other's toes. [00:06:57] Now, very few phone systems passed what I call that delay or lag test. So that's the first thing I would recommend when you're looking at a phone system is do a test and see what the lag is. See what the delay time is. Now, sometimes their servers and your internet are gonna play a factor to this. So sometimes some phone systems were better just simply because you have better internet, you have a better router, some of these ping times or latencies or lags or whatever it could be caused simply because you have a crappy device running your internet in your office or at your home. [00:07:34] And so you need to have a really good device that can handle a lot of connections and a really good internet connection. So sometimes it's just about getting a better router and not just using your internet modem, that's like providing the service. A lot of times, internet providers nowadays will give you a modem that has a router built into it, and it's doing everything. [00:07:54] It's your wifi, it's a router. And it's your modem connecting you to the service for internet. And usually it's crappy. It's like, they're doing the cheapest thing. They can get all put together and it's a Jack of all trades and a master of none.  [00:08:11] And usually most homes nowadays, or offices have multiple Apple watches and iPhones and iPads and phones and, like, cameras and all sorts of things utilizing this network with the internet of things everything's connected and it's just a lot, my house has a ton of stuff. Even light bulbs are hooked on the wifi. So I can talk to my phone and tell things to turn on and off. Right. So. There's so many devices connected, usually routers, struggle to handle all the device connections and to deal with that. [00:08:46] So it's usually just the chipset on the router is not strong enough to handle all of these devices talking at the same time and communicating, even if they're not using very much internet bandwidth. And sometimes that's a bottleneck. So first make sure you have a really good internet connection.  [00:09:02] Now, TalkRoute. Why I liked TalkRoute-- TalkRoute is a phone system, you pay one flat fee for their entire service. And then instead of them giving you a bunch of devices, they give you an app that you can install on your phone and you can make calls through your cell phone using your cell phone minutes.  [00:09:24] So if your outbound calls, cell phone calls are good and you like how they sound and they work fine, which everybody's cell phone calls generally work really well, those are great networks. That's what you're going to be using. You're just going to be making a cell phone call and there's no latency at all. Inbound calls will route through the TalkRoute system then to your cell phone, and you can choose to accept that call... if you have them route to you, right? So you can have an auto attendant. You can have unlimited extensions, you can assign extensions to every cell phone in your office, or every person in your office.  [00:09:55] Some real estate offices, for example, will use TalkRoute. And I think they give you unlimited extensions, something like this. So you can assign an extension for every available property with, and put a little Voicemail voice message on there saying, Hey, this property is really great. You should walk around in it, blah, blah, blah. Right? So you can put record messages and then you can put these extension numbers on every single property. You can just put a number up on the yard sign or on the brochure or whatever, and people will call this number, dial this extension to hear a message about this property. [00:10:28] So you can build it out really awesome. You can port your numbers in, so if you have a cell phone that too many people have port that number in once it's ported and that number is in that system, now nobody can reach you. They can reach the system, go get yourself a better cell phone number that nobody knows, and only, only give it out to sacred, well, trusted people. Treat this number like it's sacred. Only give it out to family, maybe really good friends. Nobody else. You need to protect and insulate yourself and protect yourself from giving out your phone number to everybody.  [00:10:59] As a business owner, in order to leverage a team, and have a team, and to offload and have this dream of only having the four reasons as I've talked about on a previous episode of fulfillment, freedom, contribution, and support, where you get to do the things you want to enjoy and not do everything in the business you need to have leverage. And one of the ways to have leverage is you can't be reachable by everybody by phone immediately, you need to have protection and support. [00:11:28] You need to protect yourself. How do you protect yourself? when it comes to phone calls, you have to set up barriers so that people can't just reach you directly. It's cool. They should be able to reach somebody directly. That's fine. Or at very least an auto attendant and it can route to people. They should not immediately all be able-- nobody should be able to just reach you directly if you want this business to scale and business to grow. [00:11:52] So, TalkRoute has an app on your phone. You can choose a number to dial it also can-- you can get text messages at this number. You can choose which of the phone numbers you have linked to TalkRoute you want to show up on the caller ID for your outbound calling, and that's the only number they're gonna see. You initiate a phone call, it calls in via your cell phone to TalkRoute and then dials that number, initiates the call. TalkRoute knows that it's you, that you're going to be calling that number, so it just makes it all happen magically and they don't see your cell phone number, your personal cell phone number. They only see on their caller ID that they're getting a call from XYZ property management or whatever the caller ID thing that you have set up for that number. They just see that number. [00:12:35] Your main business number, or you could even assign a phone number to each of your team members, or just assign an extension and have that outbound number always be the same number. And they call in and they can hear an auto-attendant, ”push 'one' for sales, 'two' for support,” et cetera. Right. So I recommend you check out TalkRoute. [00:12:52] When I did testing, we've had no problems with latency. All of my team used that for phone calls, except for our sales side of the business and myself. We use our sales CRM, which has calling built into it. I use a CRM called Close, which is really expensive on a per seat basis. But for most of my team, we use TalkRoute and that's how we can get business and send business text messages. We can do phone calls through that. We have extensions. We have auto attendants. We have multiple 800 numbers for different businesses.  [00:13:28] So, all of that. Feeds into one system and it's very easy to manage through TalkRoute's web app. You just go to talkroute.com, I log in and then I can just customize everything. I can make sure everybody has their voicemails and voice messages recorded. And I have the tree structure mapped out and it's easy to record. It's really well thought out and it works really well, and the audio quality is fantastic. So highly recommend that you get TalkRoute.  [00:13:57] So TalkRoute... I think we spend-- I have a lot of phone numbers and a lot of things going on on that now for all the stuff that we have going on underneath all my OpenPotion companies and including DoorGrow-- I think our bill is like still under a hundred bucks a month. Like it's a fraction. And I think initially we were spending like maybe 70, 80 bucks, like it was really cheap. So we were saving you know, probably two, maybe even 300 bucks. [00:14:26] I don't know. We're saving hundreds of dollars over our previous phone set up because we had a large team and everybody had to have extensions and they were charging us 30 or 40 bucks per person. And now it's a fraction of the cost. So, and most of you operate and live off your cell phones. Anyway, you just want to protect that cell phone number, and then you can make those outbound calls, but not give out your cell phone number. And you can still receive and send text messages through the TalkRoute app, if necessary. Some of you have sales CRMs that will shield and mask your phone numbers as well, maybe like lead simple. So I recommend that you utilize those tools, protect and insulate yourself and get a really good phone system. [00:15:07] Now, there are other phones, voice-over IP systems out there. Some require more work on your end. Some are going to give you a lot more hand-holding and have really good reviews for taking care of people. There's Nextiva, which I always found had really aggressive sales tactics, but they had really high ratings. [00:15:27] There's, um, Jive, which has really great ratings for a long time. And maybe still is number one because their customer service level is top-notch. It would really hold your hand. I didn't find they had really aggressive, annoying salespeople. And so I really liked them and they would walk people through it. [00:15:45] And then there's RingCentral, which gives you a lot of features and benefits. they're, they're affordable, but still it's a lot more expensive than something like TalkRoute. And so TalkRoute is the winner for us because we're a virtual company. And I think any companies where you have a lot of team members on the go, everybody has cell phones, they're on the move. TalkRoute would be a great system for most property management businesses. So that is my recommendation. So nobody has to ask me about phone systems anymore. I can say, watch my episode on phone systems and protecting your cell phone number as a property manager. That is this episode.  [00:16:21] So, anyway, if you're struggling to grow your business, you are wanting to implement best practices. [00:16:27] You're wanting to set up a business that's scalable. You want to be adding doors quickly and easily. Instead of losing doors right now, due to the sell-off that's happening, our clients are adding doors. Clients are showing up on Wednesday calls and they're– our growth call and they're celebrating, sharing their wins. [00:16:43] And a lot of them are only investing a part-time level of hours a week towards growth. That's it, like, my bare minimum requirement if you want to join this program is you have to be willing to block out at least 10 hours to grow your business. That's basically two hours a day. It'll take you less time doing the strategies I give you than it would take to follow up if I gave you a bunch of leads. If I gave you a bunch of leads, that would be terrible because it takes a lot of time. These are cold. You'd have to nurture them and you'll spend far more than just 10 hours a week. If I even gave you 10 leads, a follow-up in time to nurture and you probably only get one deal a week. [00:17:21] My clients are adding multiple doors very quickly. And the bare minimum that I tell them is just do two hours a day. It's 10 hours a week using the strategies that give you to grow. And it's really effective. yeah. So anyway, reach out. If you're interested in growing and scaling your business, if you're a larger company, I love working with those. [00:17:42] If you are in the two to 400 door range, what I call the “second sand trap.” You're trapped. You're stuck. You feel like you're the biggest bottleneck in the business. You wish just everybody would just be smart enough to do everything on your team and you're frustrated. You are the problem. I know that's the sad news. [00:17:58] So let me help you figure out how you can become the entrepreneur that has the business of your dreams and the team of your dreams so that you can trust them. You probably have a cultural mismatch. You probably have, maybe people that know how to do a job and follow a task, but you don't trust them. You don't trust them because you don't have the right cultural foundation in your business. You don't have believers. You don't have people that you can trust to do things the way that you would do them, which is why you haven't given them more or handed things off to them or relegated or delegated or given up your decision-making in certain areas of the business. And you're holding onto it too tightly. [00:18:33] I will teach you how you can offload those pieces, let go of those things and trust people to run your business-- pieces of your business for you, especially the areas that they would be better at than you. Because you don't really enjoy those pieces. And then we can get you closer and closer in alignment towards those four reasons so you really love your business. So  [00:18:51] if you're dealing with that, we can also help you with that in our DoorGrow and Scale Mastermind. And so reach out, chat with us. I'd love to help you grow your business. And we're making some big changes right now. DoorGrow is just really exciting and we're going to be, we're improving our programs that we're constantly improving, but we're making some big changes to them. [00:19:13] And clients are getting even faster momentum. And if you'd love to be part of that, you want to have a coach in your corner, you want to feel like you're not all on your own, you want to feel like it's not just you against the world and trying to get your business going, and you feel stuck. If you want some support, reach out, we'd be happy to help you. This is what we do. We love helping our clients succeed and win here at DoorGrow. So reach out and you can find us at doorgrow.com or reach out to us on any social media. Just search for DoorGrow. You'll find us. Anyway, that's it for today. So make sure you get a really good phone system in place to insulate and protect yourself and present a very presentable professional image. [00:19:53] And until next time to our mutual growth. Bye, everyone. [00:19:57] You just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the #DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC pay per lead content, social, direct mail, and they still struggle to grow! At DoorGrow, we solve your biggest challenge, getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog at doorgrow.com. And to get notified of future events and news, subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow hacking your business and your life.

Anthony Cavotta from "Nextiva" LIVE on LI in the AM w/Jay Oliver! 2-10-22 by JVC Broadcasting

Tomas Gorny was born and raised in Poland. He moved to the United States in pursuit of the American Dream at the age of 20 without knowing any English. Today, he's a technology visionary, Co-founder and CEO of Unitedweb and Nextiva, and on the board of directors for Endurance International Group.  Tomas has received numerous awards for his leadership in the technology industry. In 2014 he was recognized as the "Business Leader of the Year" at Arizona Technology Council's 2014 Governor's Celebration of Innovation, and in 2017, he was named Top Tech CEO by the Phoenix Business Journal. Nextiva co-founder and CEO joins me on Tech Talks Daily to share his story. We discuss how Nextiva brings together communications, customer management, intelligence, and automation to help businesses build deep, lasting relationships with their customers. Tech Talks Daily Podcast Sponsor Details Get Surfshark VPN at https://surfshark.deals/TTD - Enter promo code TTD for 83% off and 3 extra months free! 

Show Summary In this "best of" episode, "The definition of a client is someone that puts themselves under your protection." says our guest Mark Coudray, who shares his methods for turning customers into clients. Learn how to identify and monetize the lifetime value for your business, on this episode of The Grow My Accounting Practice Podcast. Note: This is a replay of Episode 207, which originally aired on 7/11/2019. Show Links Website: www.CatalystPlan.com Corporate Partners Receipt-Bank - Software and service to make the gathering, storage & processing of bills, receipts and invoices as easy and as cost effective as possible for businesses. Nextiva - VOIP phone providers for small businesses.

Listen as Russ Macumber of Impressive Digital talks with Gaetano DiNardi, formerly of Nextiva, about his SEO journey and what his key tips and tricks are for any aspiring SEO ninja.

12 Pac Radio reviews week 11 and previews week 12 of Pac-12 Football action: Jimmy Lake fired Utah hosts Oregon in a huge game Can ASU, Oregon State, & UCLA close strong? Colorado's clown show A special thanks to Nextiva for their sponsorship of the 12 Pac Radio Podcast. Need a good business communication solution? Visit https://www.nextiva.com/pac12/ Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of The Intelligent Inbound® Podcast, Jen chats with Gaetano DiNardi, Head of Growth and Demand Generation at Nextiva, a leader in cloud communications. Gaetano's core specialty is in full funnel demand generation with a focus on new customer acquisition via inbound channels and website optimization Jen and Gaetano discuss: How blogging about his experience in the music industry led him to marketing His hyper-specialized team structure How his team has doubled their MQLs without gating content or webinars to collect leads How affiliate marketing is his team's most successful inbound marketing effort And more!

Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience, and serves as CEO, Clifton Butterfield, LLC, a business advisory practice. He is a Fellow of the Institute for Digital Transformation and a 2021 member of HDI's Strategic Advisory Board. He was described by CIO Insight as a "model for the future digital leader." He is one of HDI's “Top 25 Thought Leaders in Technical Support and Service Management for 2021.” Nextiva named him one of the "Top 50 Customer Service Experts of the Decade 2010-2020" and SurveySensum included him in its list of “Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.” He was HDI's 2019 Lifetime Achievement Award honoree. He holds a masters certificate in advanced management strategy from Tulane University's Freeman School of Business.

In this episode of B2B Nation we take a look at the B2B marketing playbook as it existed before the COVID-19 pandemic and ask the question, “Is it time to re-think any of this moving forward?” Our search for a guest who could help us answer that question led us to none other than Gaetano DiNardi, head of growth and demand generation at business communications provider Nextiva. If you're familiar with Gaetano's social media posts, you know he's not afraid to speak his mind and to share thoughts that run counter to the conventional wisdom on B2B marketing. The B2B marketing essentials we re-evaluate in this episode include martech applications, content marketing, influencer marketing, in-person events and more. If you're thinking about how your B2B marketing might change in a post-pandemic world, give this episode a listen. Episode Guide 4:11: Are all of these investments in martech paying off for B2B marketers? 9:20: Is the proliferation of technology and data distracting marketers from the fundamentals? 11:28: What's wrong with a lot of the content marketing strategies being used in B2B today? 16:40: Is there a place for influencer marketing in B2B? 25:50: What will be shaping conversations about B2B marketing in the next 12 months? 27:00: Thoughts on the future of in-person events. 32:27: What is Gaetano DiNardi's favorite marketing tool?

Is Gaetano DiNardi one of the most polarizing professionals in the world of B2B marketing? Some may argue that he is. In this episode of Rep Your Brand, Nick Bennett captures some of the thoughts Gaetano has on capturing and sharing your point of view.As the Head of Growth and Demand Gen at Nextiva, Gaetano is not obsessed with calendars and schedules, it's more about what's happening right now. And that's how he organizes his social media presence.Gaetano talks about how your point of view plays a more vital role than having a strong opinion. On the other hand, he doesn't think people should be too noisy or visible on social channels. He encourages people to have a balance and to post when they want to share something valuable and impactful. That way, one can make a positive impression on followers.In this episode, we also uncover Gaetano's preferences around LinkedIn or Twitter. And we reveal the people who inspired him to become better at what he does.

In this week's episode, we talk with Alina Benny, SEO & Content Lead at Nextiva.We talk about her background in engineering and as an aspiring astrophysicist, her transition away from that career path and her start in brand and product marketing, what led her to make the switch to SEO, as well as her journey from Freshworks to Saleshacker and eventually to Nextiva. We also talk about traditional bias against Indian SEO's within the U.S. along with the most common misperceptions. Additionally, we cover Alina's really awesome LinkedIn profile in which she brings the fire by publishing actual results next to her job history (something more people should do). For the core topic, we talk about content strategy in SEO, the most important aspects of doing content the right way, how to balance product SEO and selling in an era where Google values high-funnel informational content, and much more.Finally, we answer Twitter questions of the week and award some more Page 2 Podcast swag.So get your popcorn ready as we tell Alina's SEO story and have another great roundtable discussion.

On this episode we talk about: The role of the growth marketer Tips for making a successful case study Fostering an agile team culture The obsession with low-quality leads Aligning your marketing philosophy Why copying competitors is bad Episode Highlights: 5:23 - Using Case Studies To Get Clients 10:40 - The Role of the Growth Marketer 13:22 - Fostering an Agile Team Culture 23:03 - The Obsession With Low-Quality Leads 26:29 - What's Your Marketing Philosophy? 30:18 - Copying Competitors is Bad Director of Growth Marketing at Nextiva, Gaetano DiNardi DiNardi began his professional career as a lost college graduate who didn't want to do anything in life other than become a platinum superstar music producer. He spent 5 years as a full-time music producer & songwriter in New York, working with artists like Fat Joe, Shaggy, and Ryan Leslie. The grind was brutal but gifted him with a unique competitive advantage in the business world. He realized that musicians & B2B companies have the exact same problems. And without knowing it, he became a self-taught digital marketer.

Funky Marketing is a podcast in which we're talking with entrepreneurs, marketers, advertisers, designers, artists, and all those people that are doing a good job for good people. It is organized by Funky Marketing. Your host is Nemanja Zivkovic, CEO, and Founder of Funky Marketing. This episode is a part of the Funky Marketing Top Vices awards, and Gaetano DiNardi is one of those voices. Gaetano began his professional career as a lost college graduate who didn't want to do anything in life other than become a platinum superstar music producer. It was his dream to produce gold records for the biggest artists in the world. He spent 5 years as a full-time music producer & songwriter in New York and worked with artists like Fat Joe, Shaggy, and Ryan Leslie. He loved it (and hated it) at the same time. The grind was brutal but gifted him with a unique competitive advantage in the business world. He realized that musicians & B2B companies have the exact same problems. - Cutting through the noise. - Building a trusted brand. - Developing an engaged audience. - Competing against the industry giants. - Converting leads into paying customers. - Transforming new customers into loyalists. He faced these challenges as a music producer trying to grow my brand. And without knowing it, he became a self-taught digital marketer. Literally, he fell ass backwards into SEO by blogging about his perils in the music industry. Eventually, his blog earned hundreds of thousands of views. His articles were earning free organic traffic because they ranked highly in Google. He built transferable skills and landed his first "real job" at an SEO company. The rest was history. In his first month of doing professional-level SEO, he was working with clients like Major League Baseball, Trojan Condoms and First Response Pregnancy Testing Kits. Just imagine, going from music production to doing marketing for condoms and the female anatomy! His background as a musician combined with my technical marketing acumen creates a unique hybrid of creative & analytical skills - this is the secret sauce that sets him apart from the rest. He has earned results for VC backed startups, popular eCommerce brands, and Fortune 500 behemoths. Today, he's responsible for Demand Generation Marketing at Nextiva, a leader in Cloud Communications. His core specialty is Full-Funnel Demand Gen, with a focus on new customer acquisition via channels like SEO/SEM, Conversion Rate Optimization, Marketing Automation. Find more info about Gaetano and what does he do using the links: https://officialgaetano.com/about/ https://www.linkedin.com/in/officialg/ https://www.nextiva.com/blog/what-is-a-virtual-phone-system.html Find more info about Funky Marketing and Nemanja: https://funkymarketing.net/ https://www.linkedin.com/in/zivkovicnemanja/ Enjoy listening and send us feedback! --- Send in a voice message: https://podcasters.spotify.com/pod/show/funky-marketing/message

Today's guest started off his career by getting a law degree... and he hated it. Then he started up a company writing papers for students... and loved it. Fast forward a bit, and Jeremy Boudinet got his start in marketing by joining a couple friends in their startup to do content marketing and e-books. Eventually, his approach to getting awesome content up got him a job at Nextiva. He's exactly what he wanted to be when he grew up, just it took a little adjusting to get there. He's found that the key to marketing is the willingness to step out and do some weird things, deviate from the norm and think outside the box when everybody else is trying to conform and do what's worked before. And his Elite Marketing Tip goes right in line with that. If your company needs a great internal communication platform, check out nextiva.com. Or if you need to talk with an awesome marketer, find Jeremy on LinkedIn or on Twitter, @boudinetj. Let's jump into the chat. --- Send in a voice message: https://podcasters.spotify.com/pod/show/elite-marketing-tips/message Support this podcast: https://podcasters.spotify.com/pod/show/elite-marketing-tips/support

Alina Benny is SEO & Content Lead at Nextiva. In this episode we're talking about how to create content that acquires high-intent traffic that converts. Alina and the Nextiva demand gen team have grown blog traffic by 500% through a combination of hard work, consistency, and a set of high-quality, systematic SEO and content practices. Alina breaks down all these processes and frameworks, including: - How to do keyword research - A 5-step framework for planning and outlining articles - 3 tips for better writing - Ways to avoid making your content difficult to read - A comprehensive review and editing process - How to work with freelancers effectively - How to overcome content decay Links Nextiva >> https://www.nextiva.com/ The Silent Patient by Alex Michaelides >> https://www.goodreads.com/book/show/40097951-the-silent-patient Kevin Indig's Newsletter, Tech Bound >> https://www.kevin-indig.com/tech-bound/ --- Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Edward on Twitter >> twitter.com/NordicEdward

In this episode, Gaetano Dinardi, Director of Demand Gen at Nextiva, answers why the SDR role is not entry level and why sales reps need to start to think like marketers to be successful.1. How to create a personal brand that can be leveraged to sell more?2. Why it's important to become a friend to the prospect first?3. What skills does it take to be successful in sales that your leader would never tell you?Music Credit: Gaetano Dinardi Gaetano Dinardi: https://officialgaetano.com/about/Nextiva: https://www.nextiva.com/products/cloud-pbx.htmlSupport the show (https://www.patreon.com/AbuvegroundLLC?fan_landing=true)

We all know about the importance of ranking well on Google. A potential customer goes onto the trusted search engine to find a solution to their problem… and you want the honor of being that solution for them. So what do you do?  You build an effective SEO plan for your content to drive more traffic to your site. Welcome to Gaetano DiNardi's world over at Nextiva where he's the director of demand generation for the Arizona-based cloud communications company. Gaetano is a seasoned professional when it comes to ranking well on Google; in fact, his 4-part framework helped him outrank Wikipedia.  That's why we were so pumped when he sat down with us to walk us through his trusted framework. Following these four steps can help any company improve the flow of organic traffic to their site. 

We all know about the importance of ranking well on Google. A potential customer goes onto the trusted search engine to find a solution to their problem… and you want the honor of being that solution for them. So what do you do? You build an effective SEO plan for your content to drive more traffic to your site. Welcome to Gaetano DiNardi's world over at Nextiva where he's the director of demand generation for the Arizona-based cloud communications company. Gaetano is a seasoned professional when it comes to ranking well on Google; in fact, his 4-part framework helped him outrank Wikipedia. That's why we were so pumped when he sat down with us to walk us through his trusted framework. Following these four steps can help any company improve the flow of organic traffic to their site.

This week on the Sales Hacker podcast, we speak with Scott Armour. Scott is the Chief Revenue Officer at Nextiva. After 16 years at IBM, Scott has learned a thing or two about assessing marketing strategy and how to assess how effective your product is. Listen in to today's episode for bite-size takeaways that you can implement with your business!