Podcasts about csat

Why Customer Success Can't Be Automated (And What AI Can Actually Do) In this special year-end episode of the FutureCraft GTM Podcast, hosts Ken Roden and Erin Mills sit down with Amanda Berger, Chief Customer Officer at Employ, to tackle the biggest question facing CS leaders in December 2026: What can AI actually do in customer success, and where do humans remain irreplaceable? Amanda brings 20+ years at the intersection of data and human decision-making—from AI-powered e-commerce personalization at Rich Relevance, to human-led security at HackerOne, to now implementing AI companions for recruiters. Her journey is a masterclass in understanding where the machine ends and the human begins. This conversation delivers hard truths about metrics, change management, and the future of CS roles—plus Amanda's controversial take that "if you don't use AI, AI will take your job." Unpacking the Human vs. Machine Balance in Customer Success Amanda returns with a reality check: AI doesn't understand business outcomes or motivation—humans do. She reveals how her career evolved from philosophy major studying "man versus machine" to implementing AI across radically different contexts (e-commerce, security, recruiting), giving her unique pattern recognition about what AI can genuinely do versus where it consistently fails. The Lagging Indicator Problem: Why NRR, churn, and NPS tell you what already happened (6 months ago) instead of what you can influence. Amanda makes the case for verified outcomes, leading indicators, and real-time CSAT at decision points. The 70% Rule for CS in Sales: Why most churn starts during implementation, not at renewal—and exactly when to bring CS into the deal to prevent it (technical win stage/vendor of choice). Segmentation ≠ Personalization: The jumpsuit story that proves AI is still just sophisticated bucketing, even with all the advances in 2026. True personalization requires understanding context, motivation, and individual goals. The Delegation Framework: Don't ask "what can AI do?" Ask "what parts of my job do I hate?" Delegate the tedious (formatting reports, repetitive emails, data analysis) so humans can focus on what makes them irreplaceable. Timestamps 00:00 - Introduction and AI Updates from Ken & Erin 01:28 - Welcoming Amanda Berger: From Philosophy to Customer Success 03:58 - The Man vs. Machine Question: Where AI Ends and Humans Begin 06:30 - The Jumpsuit Story: Why AI Personalization Is Still Segmentation 09:06 - Why NRR Is a Lagging Indicator (And What to Measure Instead) 12:20 - CSAT as the Most Underrated CS Metric 17:34 - The $4M Vulnerability: House Security Analogy for Attribution 21:15 - Bringing CS Into Sales at 70% Probability (The Non-Negotiable) 25:31 - Getting Customers to Actually Tell You Their Goals 28:21 - AI Companions at Employ: The Recruiting Reality Check 32:50 - The Delegation Mindset: What Parts of Your Job Do You Hate? 36:40 - Making the Case for Humans in an AI-First World 40:15 - The Framework: When to Use Digital vs. Human Touch 43:10 - The 8-Hour Workflow Reduced to 30 Minutes (Real ROI Examples) 45:30 - By 2027: The Hardest CX Role to Hire 47:49 - Lightning Round: Summarization, Implementation, Data Themes 51:09 - Wrap-Up and Key Takeaways Edited Transcript Introduction: Where Does the Machine End and Where Does the Human Begin? Erin Mills: Your career reads like a roadmap of enterprise AI evolution—from AI-powered e-commerce personalization at Rich Relevance, to human-powered collective intelligence at HackerOne, and now augmented recruiting at Employ. This doesn't feel random—it feels intentional. How has this journey shaped your philosophy on where AI belongs in customer experience? Amanda Berger: It goes back even further than that. I started my career in the late '90s in what was first called decision support, then business intelligence. All of this is really just data and how data helps humans make decisions. What's evolved through my career is how quickly we can access data and how spoon-fed those decisions are. Back then, you had to drill around looking for a needle in a haystack. Now, does that needle just pop out at you so you can make decisions based on it? I got bit by the data bug early on, realizing that information is abundant—and it becomes more abundant as the years go on. The way we access that information is the difference between making good business decisions and poor business decisions. In customer success, you realize it's really just about humans helping humans be successful. That convergence of "where's the data, where's the human" has been central to my career. The Jumpsuit Story: Why AI Personalization Is Still Just Segmentation Ken Roden: Back in 2019, you talked about being excited for AI to become truly personal—not segment-based. Flash forward to December 2026. How close are we to actual personalization? Amanda Berger: I don't think we're that close. I'll give you an example. A friend suggested I ask ChatGPT whether I should buy a jumpsuit. So I sent ChatGPT a picture and my measurements. I'm 5'2". ChatGPT's answer? "If you buy it, you should have it tailored." That's segmentation, not personalization. "You're short, so here's an answer for short people." Back in 2019, I was working on e-commerce personalization. If you searched for "black sweater" and I searched for "black sweater," we'd get different results—men's vs. women's. We called it personalization, but it was really segmentation. Fast forward to now. We have exponentially more data and better models, but we're still segmenting and calling it personalization. AI makes segmentation faster and more accessible, but it's still segmentation. Erin Mills: But did you get the jumpsuit? Amanda Berger: (laughs) No, I did not get the jumpsuit. But maybe I will. The Philosophy Degree That Predicted the Future Erin Mills: You started as a philosophy major taking "man versus machine" courses. What would your college self say? And did philosophy prepare you in ways a business degree wouldn't have? Amanda Berger: I actually love my philosophy degree because it really taught me to critically think about issues like this. I don't think I would have known back then that I was thinking about "where does the machine end and where does the human begin"—and that this was going to have so many applicable decision points throughout my career. What you're really learning in philosophy is logical thought process. If this happens, then this. And that's fundamentally the foundation for AI. "If you're short, you should get your outfit tailored." "If you have a customer with predictive churn indicators, you should contact that customer." It's enabling that logical thinking at scale. The Metrics That Actually Matter: Leading vs. Lagging Indicators Erin Mills: You've called NRR, churn rate, and NPS "lagging indicators." That's going to ruffle boardroom feathers. Make the case—what's broken, and what should we replace it with? Amanda Berger: By the time a customer churns or tells you they're gonna churn, it's too late. The best thing you can do is offer them a crazy discount. And when you're doing that, you've already kind of lost. What CS teams really need to be focused on is delivering value. If you deliver value—we all have so many competing things to do—if a SaaS tool is delivering value, you're probably not going to question it. If there's a question about value, then you start introducing lower price or competitors. And especially in enterprise, customers decide way, way before they tell you whether they're gonna pull the technology out. You usually miss the signs. So you've gotta look at leading indicators. What are the signs? And they're different everywhere I've gone. I've worked for companies where if there's a lot of engagement with support, that's a sign customers really care and are trying to make the technology work—it's a good sign, churn risk is low. Other companies I've worked at, when customers are heavily engaged with support, they're frustrated and it's not working—churn risk is high. You've got to do the work to figure out what those churn indicators are and how they factor into leading indicators: Are they achieving verified outcomes? Are they healthy? Are there early risk warnings? CSAT: The Most Underrated Metric Ken Roden: You're passionate about customer satisfaction as a score because it's granular and actionable. Can you share a time where CSAT drove a change and produced a measurable business result? Amanda Berger: I spent a lot of my career in security. And that's tough for attribution. In e-commerce, attribution is clear: Person saw recommendations, put them in cart, bought them. In hiring, their time-to-fill is faster—pretty clear. But in security, it's less clear. I love this example: We all live in houses, right? None of our houses got broken into last night. You don't go to work saying, "I had such a good night because my house didn't get broken into." You just expect that. And when your house didn't get broken into, you don't know what to attribute that to. Was it the locked doors? Alarm system? Dog? Safe neighborhood? That's true with security in general. You have to really think through attribution. Getting that feedback is really important. In surveys we've done, we've gotten actionable feedback. Somebody was able to detect a vulnerability, and we later realized it could have been tied to something that would have cost $4 million to settle. That's the kind of feedback you don't get without really digging around for it. And once you get that once, you're able to tie attribution to other things. Bringing CS Into the Sales Cycle: The 70% Rule Erin Mills: You're a religious believer in bringing CS into the sales cycle. When exactly do you insert CS, and how do you build trust without killing velocity? Amanda Berger: With bigger customers, I like to bring in somebody from CX when the deal is at the technical win stage or 70% probability—vendor of choice stage. Usually it's for one of two reasons: One: If CX is gonna have to scope and deliver, I really like CX to be involved. You should always be part of deciding what you're gonna be accountable to deliver. And I think so much churn actually starts to happen when an implementation goes south before anyone even gets off the ground. Two: In this world of technology, what really differentiates an experience is humans. A lot of our technology is kind of the same. Competitive differentiation is narrower and narrower. But the approach to the humans and the partnership—that really matters. And that can make the difference during a sales cycle. Sometimes I have to convince the sales team this is true. But typically, once I'm able to do that, they want it. Because it does make a big difference. Technology makes us successful, but humans do too. That's part of that balance between what's the machine and what is the human. The Art of Getting Customers to Articulate Their Goals Ken Roden: One challenge CS teams face is getting customers to articulate their goals. Do customers naturally say what they're looking to achieve, or do you have a process to pull it out? Amanda Berger: One challenge is that what a recruiter's goal is might be really different than what the CFO's goal is. Whose outcome is it? One reason you want to get involved during the sales cycle is because customers tell you what they're looking for then. It's very clear. And nothing frustrates a company more than "I told you that, and now you're asking me again? Why don't you just ask the person selling?" That's infuriating. Now, you always have legacy customers where a new CSM comes in and has to figure it out. Sometimes the person you're asking just wants to do their job more efficiently and can't necessarily tie it back to the bigger picture. That's where the art of triangulation and relationships comes in—asking leading discovery questions to understand: What is the business impact really? But if you can't do that as a CS leader, you probably won't be successful and won't retain customers for the long term. AI as Companion, Not Replacement: The Employ Philosophy Erin Mills: At Employ, you're implementing AI companions for recruiters. How do you think about when humans are irreplaceable versus when AI should step in? Amanda Berger: This is controversial because we're talking about hiring, and hiring is so close to people's hearts. That's why we really think about companions. I earnestly hope there's never a world where AI takes over hiring—that's scary. But AI can help companies and recruiters be more efficient. Job seekers are using AI. Recruiters tell me they're getting 200-500% more applicants than before because people are using AI to apply to multiple jobs quickly or modify their resumes. The only way recruiters can keep up is by using AI to sort through that and figure out best fits. So AI is a tool and a friend to that recruiter. But it can't take over the recruiter. The Delegation Framework: What Do You Hate Doing? Ken Roden: How do you position AI as companion rather than threat? Amanda Berger: There's definitely fear. Some is compliance-based—totally justifiable. There's also people worried about AI taking their jobs. I think if you don't use AI, AI is gonna take your job. If you use AI, it's probably not. I've always been a big fan of delegation. In every aspect of my life: If there's something I don't want to do, how can I delegate it? Professionally, I'm not very good at putting together beautiful PowerPoint presentations. I don't want to do it. But AI can do that for me now. Amazingly well. What I'm really bad at is figuring out bullets and formatting. AI does that. So I think about: What are the things I don't want to do? Usually we don't want to do the things we're not very good at or that are tedious. Use AI to do those things so you can focus on the things you're really good at. Maybe what I'm really good at is thinking strategically about engaging customers or articulating a message. I can think about that, but AI can build that PowerPoint. I don't have to think about "does my font match here?" Take the parts of your job that you don't like—sending the same email over and over, formatting things, thinking about icebreaker ideas—leverage AI for that so you can do those things that make you special and make you stand out. The people who can figure that out and leverage it the right way will be incredibly successful. Making the Case to Keep Humans in CS Ken Roden: Leaders face pressure from boards and investors to adopt AI more—potentially leading to roles being cut. How do you make the case for keeping humans as part of customer success? Amanda Berger: AI doesn't understand business outcomes and motivation. It just doesn't. Humans understand that. The key to relationships and outcomes is that understanding. The humanity is really important. At HackerOne, it was basically a human security company. There are millions of hackers who want to identify vulnerabilities before bad actors get to them. There are tons of layers of technology—AI-driven, huge stacks of security technology. And yet no matter what, there's always vulnerabilities that only a human can detect. You want full-stack security solutions—but you have to have that human solution on top of it, or you miss things. That's true with customer success too. There's great tooling that makes it easier to find that needle in the haystack. But once you find it, what do you do? That's where the magic comes in. That's where a human being needs to get involved. Customer success—it is called customer success because it's about success. It's not called customer retention. We do retain through driving success. AI can point out when a customer might not be successful or when there might be an indication of that. But it can't solve that and guide that customer to what they need to be doing to get outcomes that improve their business. What actually makes success is that human element. Without that, we would just be called customer retention. The Framework: When to Use Digital vs. Human Touch Erin Mills: We'd love to get your framework for AI-powered customer experience. How do you make those numbers real for a skeptical CFO? Amanda Berger: It's hard to talk about customer approach without thinking about customer segmentation. It's very different in enterprise versus a scaled model. I've dealt with a lot of scale in my last couple companies. I believe that the things we do to support that long tail—those digital customers—we need to do for all customers. Because while everybody wants human interaction, they don't always want it. Think about: As a person, where do I want to interact digitally with a machine? If it's a bot, I only want to interact with it until it stops giving me good answers. Then I want to say, "Stop, let me talk to an operator." If I can find a document or video that shows me how to do something quickly rather than talking to a human, it's human nature to want to do that. There are obvious limits. If I can change my flight on my phone app, I'm gonna do that rather than stand at a counter. Come back to thinking: As a human, what's the framework for where I need a human to get involved? Second, it's figuring out: How do I predict what's gonna happen with my customers? What are the right ways of looking and saying "this is a risk area"? Creating that framework. Once you've got that down, it's an evolution of combining: Where does the digital interaction start? Where does it stop? What am I looking for that's going to trigger a human interaction? Being able to figure that out and scale that—that's the thing everybody is trying to unlock. The 8-Hour Workflow Reduced to 30 Minutes Erin Mills: You've mentioned turning some workflows from an 8-hour task to 30 minutes. What roles absorbed the time dividend? What were rescoped? Amanda Berger: The roles with a lot of repetition and repetitive writing. AI is incredible when it comes to repetitive writing and templatization. A lot of times that's more in support or managed services functions. And coding—any role where you're coding, compiling code, or checking code. There's so much efficiency AI has already provided. I think less so on the traditional customer success management role. There's definitely efficiencies, but not that dramatic. Where I've seen it be really dramatic is in managed service examples where people are doing repetitive tasks—they have to churn out reports. It's made their jobs so much better. When they provide those services now, they can add so much more value. Rather than thinking about churning out reports, they're able to think about: What's the content in my reports? That's very beneficial for everyone. By 2027: The Hardest CX Role to Hire Erin Mills: Mad Libs time. By 2027, the hardest CX job to hire will be _______ because of _______. Amanda Berger: I think it's like these forward-deployed engineer types of roles. These subject matter experts. One challenge in CS for a while has been: What's the value of my customer success manager? Are they an expert? Or are they revenue-driven? Are they the retention person? There's been an evolution of maybe they need to be the expert. And what does that mean? There'll continue to be evolution on that. And that'll be the hardest role. That standard will be very, very hard. Lightning Round Ken Roden: What's one AI workflow go-to-market teams should try this week? Amanda Berger: Summarization. Put your notes in, get a summary, get the bullets. AI is incredible for that. Ken Roden: What's one role in go-to-market that's underusing AI right now? Amanda Berger: Implementation. Ken Roden: What's a non-obvious AI use case that's already working? Amanda Berger: Data-related. People are still scared to put data in and ask for themes. Putting in data and asking for input on what are the anomalies. Ken Roden: For the go-to-market leader who's not seeing value in AI—what should they start doing differently tomorrow? Amanda Berger: They should start having real conversations about why they're not seeing value. Take a more human-led, empathetic approach to: Why aren't they seeing it? Are they not seeing adoption, or not seeing results? I would guess it's adoption, and then it's drilling into the why. Ken Roden: If you could DM one thing to all go-to-market leaders, what would it be? Amanda Berger: Look at your leading indicators. Don't wait. Understand your customer, be empathetic, try to get results that matter to them. Key Takeaways The Human-AI Balance in Customer Success: AI doesn't understand business outcomes or motivation—humans do. The winning teams use AI to find patterns and predict risk, then deploy humans to understand why it matters and what strategic action to take. The Lagging Indicator Trap: By the time NRR, churn rate, or NPS move, customers decided 6 months ago. Focus on leading indicators you can actually influence: verified outcomes, engagement signals specific to your business, early risk warnings, and real-time CSAT at decision points. The 70% Rule: Bring CS into the sales cycle at the technical win stage (70% probability) for two reasons: (1) CS should scope what they'll be accountable to deliver, and (2) capturing customer goals early prevents the frustrating "I already told your sales rep" moment later. Segmentation ≠ Personalization: AI makes segmentation faster and cheaper, but true personalization requires understanding context, motivation, and individual circumstances. The jumpsuit story proves we're still just sophisticated bucketing, even with 2026's advanced models. The Delegation Framework: Don't ask "what can AI do?" Ask "what parts of my job do I hate?" Delegate the tedious (formatting, repetitive emails, data analysis) so humans can focus on strategy, relationships, and outcomes that only humans can drive. "If You Don't Use AI, AI Will Take Your Job": The people resisting AI out of fear are most at risk. The people using AI to handle drudgery and focusing on what makes them irreplaceable—strategic thinking, relationship-building, understanding nuanced goals—are the future leaders. Customer Success ≠ Customer Retention: The name matters. Your job isn't preventing churn through discounts and extensions. Your job is driving verified business outcomes that make customers want to stay because you're improving their business. Stay Connected To listen to the full episode and stay updated on future episodes, visit the FutureCraft GTM website. Connect with Amanda Berger: Connect with Amanda on LinkedIn Employ Disclaimer: This podcast is for informational and entertainment purposes only and should not be considered advice. The views and opinions expressed in this podcast are our own and do not represent those of any company or business we currently work for/with or have worked for/with in the past.

Today I have an amazing guest who is a true expert on all things addiction! Duane Osterlind is a therapist who has been working in the field of addiction for two decades and who hosts the podcast The Addicted Mind. We discuss:- What is sex addiction?- How do couples repair after betrayal trauma/PTSD?- What is "deceptive sexuality"?- What is the role of childhood trauma in eventual sex addiction?- What's an "intimacy disorder"?Duane is a great speaker with lots of great ways to understand this issue, and is compassionate and fair to both partners in this discussion. We also discuss the timeline of repair, the changes he has seen in who struggles with sex addiction over the course of his career (hint: changes in age and gender), and how dealing with shame is an integral aspect of healing from sex/porn addiction and the havoc it can wreak on relationships and your life overall.Here are all of Duane's links!Novus Mindful Life CounselingThe Addicted Mind PodcastShame To ResilienceInstagram: The Addicted Mind Instagram Facebook: https://www.facebook.com/addictedmindpodcast/

Wow, you made your customer satisfied. Way to do the bare minimum.This episode is about how customer loyalty is more important than satisfaction. And a simple trick that doctors hate that will get you that loyalty!Here's the LinkTree: https://linktr.ee/caffcx

Send us a textReady to stop grinding and start scaling? We dive into a clear, no-fluff blueprint for using agentic AI to grow sales, improve margins, and reclaim your time. Instead of one-off prompts, you'll learn how autonomous agents perceive context, plan multi-step workflows, make decisions, and execute tasks across your stack—then learn from outcomes to get better week after week.We walk through the five domains where agents deliver immediate wins: customer support that resolves faster and cuts cost per ticket; lead generation that researches prospects and tailors outreach to lower CAC; marketing engines that ideate, create, test, and iterate across channels; back-office automation that reconciles books, tracks invoices, and manages inventory; and forecasting that sharpens demand, revenue, and cash flow accuracy. Along the way, we plug real numbers into the conversation—10x service cost reductions, 40–60% time-to-output cuts, and double-digit revenue lift—so you can benchmark your own progress with confidence.Measurement is the unlock. You'll get a compact KPI framework tied to the P&L: revenue growth rate, ROI per initiative, gross margin improvement, operating cash flow accuracy, CAC and lifetime value, time-to-output, error rates, cost per transaction, CSAT, and NPS. We also share practical guardrails to deploy safely: approvals, escalation paths, SOPs, and team training that make adoption stick. The human edge—strategy, empathy, and brand—stays at the center while agents handle the repetitive execution. If you've wondered how to leverage AI without losing what makes your business special, this is your roadmap.Subscribe for more playbooks, share this with a founder who needs it, and leave a review to tell us which KPI you'll track first.Thanks for tuning in to this episode of Follow The Brand! We hope you enjoyed learning about the latest trends and strategies in Personal Branding, Business and Career Development, Financial Empowerment, Technology Innovation, and Executive Presence. To keep up with the latest insights and updates, visit 5starbdm.com. And don't miss Grant McGaugh's new book, First Light — a powerful guide to igniting your purpose and building a BRAVE brand that stands out in a changing world. - https://5starbdm.com/brave-masterclass/ See you next time on Follow The Brand!

How do you scale customer support from 10 people to more than 2,300—while keeping humanity, psychology, and operational excellence at the center? In today's episode, we sit down with Jason Katz, former early Peloton leader and now founder of Lentil Labs, to explore how customer experience transforms when technology, empathy, and data-driven insights collide.Jason shares the wild hypergrowth journey of Peloton's support team, the surprising lessons he learned rebuilding their entire support tech stack, and why he believes the future of CX is defined by operational efficiency, AI-assisted support, customer psychology, and intentional service design. We talk through the “peak-end rule,” how brands can engineer memorable customer moments, the right (and wrong) ways to use AI for delight, and why internal tools, not customer-facing ones, often determine whether teams deliver a 5-star experience.You'll also hear about Jason's new company, Lentil Labs, and his mission to build lean, powerful CX tools that fill the 15–25% “gap” every support team still feels, even with best-in-class platforms.----------------------------------------------------00:00 – Intro02:40 – Why Jason is only now on Numbers and Narratives04:20 – Peloton rocket ship: scaling support from 10 to 2,300 agents08:30 – Lentil Labs: why support teams still need that extra 15–25%12:00 – CSAT vs cost: what really matters in modern support ops13:10 – The Peak-End Rule: Kahneman, cold water, and remembered pain21:40 – Designing support journeys: peaks, friction, and AI handoffs31:40 – Surprise & delight.46:40 – Using AI to detect peaks, trigger escalations, and support your team52:30 – Ending well: service recovery, positive endings, and Jason's final advice

Dr. Skip Speer and Tami talk about doomscrolling and hopescrolling, the features of each, and how to tailor your algorithm to lift you up at every stage of recovery. They then answer participant questions about sex addiction, including narcissism, gaslighting, and therapist obligations as mandatory reporters.    TAKEAWAYS: [1:49] Doomscrolling versus hopescrolling – how to engage in what serves you.  [7:01] Using your phone to numb out? Try this instead. [8:50] What is the difference between a CSAT and a regular therapist?  [13:25] Do we really need a couples therapist?  [20:24] The importance of accountability in therapy. [26:57] Programs for sex addiction with narcissistic traits. [37:25] The danger of denial in recovery.  [41:03] Dealing with a sex offender changes the recovery game.  [44:49] Key differences between narcissism and sociopathic behaviors.  [46:45] How can I financially separate myself from my betraying partner?  [50:05] My partner is looking at underage porn. Should I report him?  [54:33] Is the term 'gaslighting' used too loosely?  [56:30] What are the obligations of a mandatory reporter?  [58:30] What is the likelihood that underage porn addicts will ever ask for help if they know they will be reported?    RESOURCES: Seekingintegrity.com Email Tami: Tami@Seekingintegrity.com Sexandrelationshiphealing.com Intherooms.com Out of the Doghouse: A Step-by-Step Relationship-Saving Guide for Men Caught Cheating, by Robert Weiss Prodependence: Moving Beyond Codependency, by Robert Weiss Sex Addiction 101: A Basic Guide to Healing from Sex, Porn, and Love Addiction, by Robert Weiss Cruise Control: Understanding Sex Addiction in Gay Men, by Robert Weiss Seeking Integrity Podcasts are produced in partnership with Podfly Productions.    QUOTES "It feels better to comfort than confront, but at the end of the day, recovering addicts need accountability."  "In real recovery, we're looking for anything that is problematic or helping us escape in unhealthy ways."  "You know what your partner is not willing to do. So what are you willing to do?"   

Behind the Screen: The Impact of AI Companions on Adolescents Evaluation and Credit:  https://www.surveymonkey.com/r/medchat84 Target Audience This activity is targeted toward primary care physicians and advanced providers. Statement of Need This will be a two-part podcast that will focus on the psychological effects of cyberbullying and AI companions. This will be specific to adolescents and teens. As a result of the growing prevalence in digital engagement, a by-product has been cyberbullying. The psychological effects of cyberbullying are unique in that they differ from traditional bullying due to the anonymity and permanence. Additionally, with the growing popularity of AI companions a second podcast will address this topic. Both podcasts will address the psychological effects and provide tools for providers to use to screen for subtle signs as well as resources. Objectives Define what constitutes an AI companion and differentiate from interactive AI-enabled toys. Discuss how frequent interaction with AI companions can influence psychological and social development of adolescents and teens. Identify behavioral and psychological signs that may indicate an adolescent/teen has or is developing an unhealthy reliance on AI companions. Moderator Mark McDonald, M.D., MHA, CPE System Vice President Pediatric Medical Affairs Norton Healthcare Medical Director, Norton Children's Professor, University of Louisville School of Medicine Department of Pediatrics Division of Pediatric Critical Care Speaker Michael Eiden, Ph.D, LCSW, LCADC, CSAT, CCSMichael Eiden, PhD, LCSW, LCADC, CSAT, CCS Licensed Clinical Social Worker Licensed Clinical Alcohol and Drug Counselor Certified Sex Addiction Therapist Certified Clinical Supervisor Board Certified Sex Therapist EMDR Trained Eiden Integrative Counseling Planner and Moderator Disclosures  The planners, moderator and speaker of this activity do not have any relevant financial relationships with ineligible companies to disclose. Commercial Support  There was no commercial support for this activity.  GrantThis episode is supported by a grant from the Kentucky Medical Association's 'Small STEPS, Big Impact' campaign, a two-year initiative that encourages patients to achieve long-term success through taking simple steps that can add up to make a big impact on their health. The campaign focuses on five key areas (screenings, tobacco use, exercise & nutrition, physician visits and stress) and offers straightforward strategies and support for patients. It is a partnership between the KMA and its charitable arm, the Kentucky Foundation for Medical, made possible by a grant from the Kentucky Department for Public Health. For more information, visit SmallSTEPSKy.org.   Physician Credits Accreditation Norton Healthcare is accredited by the Kentucky Medical Association to provide continuing medical education for physicians. Designation Norton Healthcare designates this enduring material for a maximum of .50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Nursing CreditsNorton Healthcare Institute for Education and Development is approved as a provider of nursing continuing professional development by the South Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. This continuing professional development activity has been approved for 0.50 ANCC CE contact hours. In order for nursing participants to obtain credits, they must claim attendance by attesting to the number of hours in attendance.   For more information related to nursing credits, contact Sally Sturgeon, DNP, RN, SANE-A, AFN-BC at (502) 446-5889 or sally.sturgeon@nortonhealthcare.org. Social Worker CreditsThis activity will provide .50 hours of required continuing education units. National Association of Social Workers, Kentucky Chapter (NASW-KY) is an approved provider for social work credits through the Kentucky Board of Social Work. NASWKY#06/30/25. For information about social worker credits, please send an email to cme@nortonhealthcare.org. Resources for Additional Study/References Internet Addiction Assessment (IAA) https://psychology-tools.com/test/internet-addiction-assessment Parent Tools – Operation Parent https://www.operationparent.org/ Parent Tools – Children and Screens https://www.childrenandscreens.org/ Digital companionship or psychological risk? The role of AI characters in shaping youth mental health https://pubmed.ncbi.nlm.nih.gov/39798495/ Artificial Intelligence and Adolescent Well-being https://www.apa.org/topics/artificial-intelligence-machine-learning/health-advisory-ai-adolescent-well-being SmallSTEPSKy.org   Date of Original Release | Nov. 2025; Information is current as of the time of recording. Course Termination Date | Nov. 2027 Contact Information | Center for Continuing Medical Education; (502) 446-5955 or cme@nortonhealthcare.org   Also listen to Norton Healthcare's podcast Stronger After Stroke. This podcast, produced by the Norton Neuroscience Institute, discusses difficult topics, answers frequently asked questions and provides survivor stories that provide hope. Norton Healthcare, a not for profit health care system, is a leader in serving adult and pediatric patients throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. More information about Norton Healthcare is available at NortonHealthcare.com.

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.    Visit https://agntcy.org/ and add your support.   Why do today's LLMs forget key details over long context, and what would it take to give them real memory that scales?   In this episode of Eye on AI, host Craig Smith explores Manifest AI's Power Retention architecture and how it rethinks memory, context, and learning for modern models. We look at why transformers struggle with long inputs, how state space and retention models keep context at linear cost, and how scaling state size unlocks reliable recall across lengthy conversations, code, and documents. We also cover practical paths to retrofit existing transformer models, how in context learning can replace frequent fine tuning, and what this means for teams building agents and RAG systems.   Learn how product leaders and researchers measure true long context quality, which pitfalls to avoid when extending context windows, and which metrics matter most for success, including recall consistency, answer fidelity, task completion, CSAT, and cost per resolution. You will also hear how to design per user memory, set governance that prevents regressions, evaluate LLM as judge with human review, and plan a secure rollout that improves retrieval, multi step workflows, and agent reliability across chat, email, and voice. Stay Updated: Craig Smith on X:https://x.com/craigss  Eye on A.I. on X: https://x.com/EyeOn_AI   

After years leading CX and customer service teams at M.J. Bale, Meshki and ZeroCo, Emily Elvey's built a reputation as one of Australia's sharpest voices in ecommerce experience design. In today's chat, she's joining Bushy to unpack what's really driving customer satisfaction, retention and sanity during peak season.Today, we're discussing…The three fixes to make before Black Friday - and why your policy pages are killing conversionsHow to use CSAT data the right wayWhy taking your customer service team out for lunch might save your peak seasonPlanning for worst-case scenarios: how to roster, resource and survive inbox overloadThe psychology of returns and the tension moments that make or break loyaltyTurning customer service into a sales engine, and training teams to upsell with empathyHow to build AI agents that actually sound like your brandThe link between employee satisfaction and customer retentionHow to glue all your customer data together for one source of truthConnect with EmilyExplore Emily Elvey ConsultingSMS us to request a guest!Support the showWant to level up your ecommerce game? Come hang out in the Add To Cart Community. We're talking deep dives, smart events, and real-world inspo for operators who are in it for the long haul. Connect with Nathan BushContact Add To CartJoin the Community

Garry Balinon is Head of ICT Office of DOST Region VI and Developer of SmartGov. SmartGov is an AI-enabled smart office platform for government that boosts efficiency, transparency, and service delivery. It unifies HR and talent (recruitment, onboarding, performance, L&D, rewards), workforce tools (attendance, shared calendars, morale), and citizen services (CSAT, transactions, public info) with built-in analytics. This episode is recorded live during the 2025 Regional Science and Technology Week in Western Visayas organized by DOST Region VI, held at Robinsons Roxas, Capiz.In this episode | 01:12 Ano ang SmartGov? | 03:44 What problem is being solved? | 10:16 What solution is being provided? | 15:53 What are stories behind the startup? | 28:17 What is the vision? | 31:36 How can listeners find more information?SMARTGOV | Website: https://smartgov.dost6.phDOST REGION VI | Website: https://region6.dost.gov.ph | Facebook: https://www.facebook.com/DOSTRegionVICHECK OUT OUR PARTNERS:Ask Lex PH Academy: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://asklexph.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ (5% discount on e-learning courses! Code: ALPHAXSUP)Argum AI: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://argum.ai⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠PIXEL by Eplayment: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://pixel.eplayment.co/auth/sign-up?r=PIXELXSUP1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ (Sign up using Code: PIXELXSUP1)School of Profits: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://schoolofprofits.academy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Founders Launchpad: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://founderslaunchpad.vc⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Hier Business Solutions: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://hierpayroll.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Agile Data Solutions (Hustle PH): ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://agiledatasolutions.tech⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Smile Checks: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://getsmilechecks.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠CloudCFO: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cloudcfo.ph⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ (Free financial assessment, process onboarding, and 6-month QuickBooks subscription! Mention: Start Up Podcast PH)Cloverly: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cloverly.tech⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BuddyBetes: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://buddybetes.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HKB Digital Services: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://contakt-ph.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ (10% discount on RFID Business Cards! Code: CONTAKTXSUP)Hyperstacks: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://hyperstacksinc.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠OneCFO: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://onecfoph.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ (10% discount on CFO services! Code: ONECFOXSUP)UNAWA: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://unawa.asia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠SkoolTek: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://skooltek.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Better Support: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bettersupport.io⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ (Referral fee for anyone who can bring in new BPO clients!)Britana: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://britanaerp.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Wunderbrand: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://wunderbrand.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EastPoint Business Outsourcing Services: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/eastpointoutsourcing⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DVCode Technologies Inc: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://dvcode.tech⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠NutriCoach: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://nutricoach.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Uplift Code Camp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://upliftcodecamp.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ (5% discount on bootcamps and courses! Code: UPLIFTSTARTUPPH)START UP PODCAST PH⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠Spotify⁠⁠⁠⁠ | ⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠Facebook⁠⁠⁠⁠Patreon: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://patreon.com/StartUpPodcastPH⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠PIXEL: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://pixel.eplayment.co/dl/startuppodcastph⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://phstartup.online⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Edited by: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://tasharivera.com⁠⁠

Host: Bob Furniss (without co-host Amos) Guest: Daniel Thomas, Informa Location: ICMI Conference Expo Floor Guest Background Daniel Thomas approaches contact center industry from a research background Surveys audiences and writes research reports Has "front row seat" to industry transformation Conducts the annual State of the Contact Center survey About the State of the Contact Center Report Comprehensive benchmark study surveying contact center professionals Covers multiple verticals including: Training and skills Compensation and salary Technology use Leadership perceptions Strategy Tracks year-over-year progress Recent additions include AI and workforce training questions Key Surprising Findings 1. Contact Centers as Strategic Intelligence Hubs Major shift: Contact centers increasingly viewed as "strategic customer intelligence hubs" rather than cost centers Described as "customer intelligence and nervous system" No other department has closer customer proximity or more customer data C-suite now acknowledges value with direct data funnels informing executive decisions 2. AI Perceptions and Impact 72% believe AI will transform roles, not replace them Only ~25% think AI will lead to workforce reductions AI expected to handle "level one, rote, monotonous, repetitive work" Agents will focus on: Complex needs and edge cases Soft skills: empathy, communication, problem solving, critical thinking 90% of surveyed leaders believe humans necessary as AI overseers Gartner prediction: 40% of agentic AI projects will fail by 2027 (often due to neglecting human oversight) Agent Evolution Agents increasingly viewed as: Consultants Solutions architects Higher-tier problem solvers "White glove service" providers Rising expectations due to AI support Agents becoming intelligence providers to C-suite More analytical roles: identifying trends, patterns, creating intelligent summaries Top AI Implementation Concerns Customer resistance (top concern) Data accuracy Data privacy and security Lack of proper AI governance Workforce and Quality Management Insights Workforce Models (Nearly Equal Three-Way Split) In-office full time Hybrid Fully remote Models remain transitional and subject to change Increased scheduling flexibility critical for retention Quality Focus Shift Traditional metrics: CSAT, utilization, average handle time New priority: Agent experience rising in importance Recognition that internal customer experience drives external customer experience Customer Satisfaction Challenges Current CSAT surveys often lack nuance Can't distinguish between: Poor agent performance vs. poor company policy Single bad experience vs. overall satisfaction Need for more qualitative feedback mechanisms "Watermelon effect": High metrics but poor actual experience Channel Evolution Significant jump from multi-channel to omni-channel implementation Growth in non-traditional channels: Social media SMS/text Video Technology enabling unified customer history across channels Key Takeaways Successful organizations treat contact centers as "valuable strategic sources of intelligence" Organizations not recognizing this value are "dropping the ball" and will "see the consequences" Contact centers serve as the "hub" and "nervous system" reaching everywhere in the organization When no one knows the answer, they turn to the contact center Notable Quotes "If your agents aren't excited about AI, then you actually haven't communicated to them how enriching and transforming it could be" "Agents are increasingly going to play a role where they are the eyes and the ears... providing the intelligence back to the C-suite" Contact centers as "the strongest data... the hub... the nervous system that reaches in everywhere else"

Why will agentic AI redefine every digital interaction, and what foundation do enterprises need to make it safe, trusted, and real time? In this episode of Eye on AI, host Craig Smith sits down with Jeff Lunsford to unpack how a neutral customer data platform like Tealium becomes the control plane for agentic systems. We cover how to collect and unify first party data responsibly, enforce consent and identity across channels, and feed the right context to models so agents can act with confidence in the moment. You will hear how real time profiles, event streams, and deterministic identity power personalization, automation, and transactions across web, mobile, ads, email, and customer support. Learn how leading enterprises are preparing for agentic commerce that could double digital interactions, why governance and privacy must be embedded into delivery teams, and which standards enable safe transactions and payments with agents. You will also hear how to build an "agentic front door" for your business, design guardrails and spending allowances, choose where to run reasoning and inference, and measure impact with metrics like conversion rate, ROAS, CSAT, and cost per resolution. ​​Stay Updated: Craig Smith on X: https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

What happens when your past keeps rewriting your future?We all carry stories — ones we didn't choose, ones that shaped our reactions, confidence, and leadership. But what if those stories aren't true anymore? What if the version of you that learned to survive isn't the same one called to lead?In this transformative episode, Jason VanRuler, MA, CSAT — a nationally recognized therapist, speaker, and author specializing in relationships, attachment, and dating — joins the conversation to share how facing your broken places can lead to true connection and personal freedom. Jason's journey from a chaotic, trauma-filled childhood to becoming one of the most respected voices in emotional health and leadership offers a roadmap for anyone ready to take ownership of their story.Featured in major national news outlets, known for his strong social media presence, and having spoken on stages to thousands, Jason brings both professional insight and raw honesty to every conversation. He's the author of Get Past Your Past (Zondervan, 2023) and the upcoming Discovering Your Communication Type, set to be released in April — a groundbreaking look at how our attachment styles shape the way we speak, lead, and love.He reveals why truth is the ultimate kindness, how confidence is something we earn through small, consistent action, and why uncovering your origin story is the foundation of authentic leadership. Whether you're leading a team, a family, or yourself, this episode will challenge how you view growth, success, and self-awareness.Quotes:“The best kind of confidence is the kind you earned. You can only earn it if you know where you're starting.”“If we don't really understand why that's the goal, we'll never get there. What fuels us fools us into thinking, ‘When I get X, I will feel Y,' but fulfillment comes from knowing our true origin story.”“You don't have to do the big thing every day, but you've got to do a thing every day that helps you be better—and do it consistently.”Actionable Takeaways:Identify your “scale moment.”Write down one area of your life where you've been avoiding the truth — your finances, health, or relationships. What would it look like to face it honestly this week?Audit your personal story.Reflect on a belief you've carried since childhood (“I'm not good enough,” “I always mess up,” etc.). Ask yourself: Is this still true today — or just an old story I've never rewritten?Earn your confidence through small wins.Choose one habit or routine you can do daily — no matter how small — that reinforces trust in yourself. Consistency, not perfection, builds authentic confidence.Define your communication type.Are you a Peacemaker, Advocate, Thinker, Harbor, or Spark? Notice how you naturally communicate under stress, and identify one way to better connect with someone who communicates differently.Celebrate progress, not just results.At the end of each week, list one thing you accomplished or handled better than before. Pause to acknowledge growth before moving on to the next challenge.Conclusion:Jason VanRuler reminds us that growth doesn't begin with perfection — it begins with honesty. When we stop hiding behind stories that no longer serve us and start owning where we really are, we gain the power to change everything. Confidence isn't something we're given; it's something we earn through daily discipline, reflection, and courage.Whether you're a leader, parent, or student of life, the path forward starts with one question:What story about yourself needs to change — and what truth are you finally ready to face?Call-to-action:If this episode inspired you, take the next step: dive deeper into Jason's work through his books Get Past Your Past and Discovering Your Communication Type, and begin building a more intentional, truthful, and connected version of yourself.

A CMO Confidential Interview with Jim Lecinski, Clinical Professor of Marketing at the Kellogg School of Management, author, and former Google VP. Jim discusses why he believes marketers are often overly focused on using AI for productivity improvements versus business growth, the gaps between marketers and the C-Suite highlighted by recent Gartner research, and the difference between "big frontier models" and "shiny objects." Key topics include: why you should avoid "gray market AI", how to manage the 5 AI risks (privacy, accuracy, regulatory, personnel, and reputation), and the false precision that accompanies a focus on intermediate measures like Click Through Rate (CTR). Tune in to hear why he's not a fan of Cannes and how AI helped figure out a wedding invitation calling for "casual to semi-formal beach attire."What should CMOs actually do with AI right now—and how do you avoid chasing shiny objects? Mike Linton sits down with Jim Lecinski, Professor of Marketing at Northwestern's Kellogg School (and author of The AI Marketing Canvas and Winning the Zero Moment of Truth) to unpack the AI application layer: the good, the bad, and the ugly. Jim explains why CEOs-CFOs obsess over growth (not merely efficiency), how to reframe marketing dashboards around business outcomes, and his simple two-by-two for AI use cases (internal productivity vs. external value creation). We cover privacy, legal/regulatory, personnel, and reputational risks—and how to mitigate them—plus a pragmatic roadmap: center on a leading frontier model and layer vetted apps instead of stitching together fragile point solutions. Jim also shares candid takes on Cannes vs. Effies and ends with a challenge: personally build something with AI before year-end.You'll learn:* Growth over cost-cutting: aligning with CEO-CFO priorities and measuring ends, not means* The AI use-case 2×2: internal productivity vs. external, customer-facing value creation* Practical examples (e.g., apparel personalization) that lift CSAT, CLV, and revenue* The 5 risk buckets (privacy, accuracy, regulatory-IP, personnel, reputation) and guardrails* How to choose core models (GPT, Gemini, Claude) and avoid “tool soup”* Why awards that honor outcomes beat awards that celebrate activityGuest: Jim Lecinski — Professor of Marketing, Northwestern Kellogg; former VP Customer Solutions (Americas) at Google; author of The AI Marketing Canvas (2nd ed.) & Winning the Zero Moment of Truth.Host: Mike Linton — former CMO of Best Buy, eBay, Farmers Insurance; CRO of Ancestry.com.Sponsor: Better marketing is built on Quad. See how better gets done at (https://www.quad.com/resources/research-and-tools/return-of-touch-consumer-engagement-has-an-omnichannel-revival?utm_source=cmoconfidential&utm_medium=paid&utm_campaign=001_brand&utm_id=podcastnl1031&utm_content=a-paidemail&utm_vp=)If you're enjoying the show, please like, subscribe, and share with your leadership team. New episodes every Tuesday; companion newsletter on Fridays.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A mesterséges intelligencia (AI) számos helyen keresztezi az államérdekeket: már a számítási kapacitások megteremtéséhez is rögtön ott vannak a ritkaföldfémek, amelyekért globális verseny indult. Ezek után a csipek és gyártósoraik, a szükséges pénzek a befektetéshez, majd ha elkészült a csip és már számolna, akkor jönnek az exportkorlátozó intézkedések és a kiberkémkedések, hogy ellopják a terveket. Az állami aktorok pedig ott vannak az AI felhasználásában is, hiszen akár a harcmezőn, a drónokban és természetesen a dezinformációban is már az AI a műveletek egyik szíve, és az új trollseregeket is már AI vezényli. A Feledy Podcast új adásában mindezekről Keleti Arthurral, kibertitok jövőkutatóval, az Internetbiztonsági Napok (ITBN) alapítójával beszélgettünk: milyen esélye van akár a nagyobb államoknak a nagy IT-vállalatokkal szemben? Hova tart az önfejlesztő AI? Miben vannak valódi különbségek a modellek közt és hogyan befolyásolja majd ez a társadalmi stabilitást? A geopolitikai játszmák régi szabályaival új mezőkre értünk! (00:00:00) Bevezetés: mitől AI az AI?(00:09:54) AI-értékláncok a fémtől a technológián át a befektetésekig - lufiról beszélünk?(00:19:56) Rengeteg erőforrás, de mégis hogyan hat az AI a biztonságunkra?(00:32:46) Az AI felhasználása: politika, dezinformáció, hatékonyság és a tudás jövője(00:44:11) Fel lehet mérni a hosszú távú következményeket? Állami felelősség és morális dilemmák(00:55:21) AI-gyarmatosítás, vagy demokratizáció és végtelen lehetőség?—A közösség lehetőség, a közösség felelősség.Támogasd a Partizánt!https://cause.lundadonate.org/partizan/adomany—Iratkozz fel!Értesülj elsőként eseményeinkről, akcióinkról, maradjunk kapcsolatban:https://csapat.partizanmedia.hu/forms/maradjunk-kapcsolatban—Legyél önkéntes!Csatlakozz a Partizán önkéntes csapatához:https://csapat.partizanmedia.hu/forms/csatlakozz-te-is-a-partizan-onkenteseihez—Iratkozz fel tematikus hírleveleinkre!Heti Feledyhttps://csapat.partizanmedia.hu/forms/partizan-heti-feledyVétóhttps://csapat.partizanmedia.hu/forms/iratkozz-fel-a-veto-hirlevelere—Írj nekünk!Ha van egy sztorid, tipped vagy ötleted:szerkesztoseg@partizan.huBizalmas információ esetén:partizanbudapest@protonmail.com(Ahhoz, hogy anonim módon tudj írni, regisztrálj te is egy protonmail-es címet.)Támogatások, események, webshop, egyéb ügyek:info@partizan.hu—A Partizán Podcast oldalait itt találod: YouTube: https://www.youtube.com/@PartizanPodcastFacebook: https://www.facebook.com/partizanpodcast/

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.  Visit https://agntcy.org/ and add your support. How is Coxwave Redefining AI Evaluation? In this episode of Eye on AI, host Craig Smith is joined by Yeop Lee, Head of Product at Coxwave. Together they explore how teams move beyond accuracy-only metrics to outcome focused evaluation with Coxwave's Align. We look at how Align measures satisfaction, trust, and task completion across chat, email, and voice, how LLM as judge pairs with human review, and how product teams search conversations to find hidden failure patterns that block adoption. Learn how leading companies design an evaluation stack that guides prompts, agents, and UX, which pitfalls to avoid when shipping updates, and which metrics matter most for success, including completion rate, CSAT, retention, and cost per resolution. You will also hear how to run experiment tracking with model and prompt change logs, set up governance that prevents regressions, and choose between SaaS and on premise deployments that meet security and compliance needs. Stay Updated: Craig Smith on X: https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.  Visit https://agntcy.org/ and add your support. Why do so many chatbots fail in the real world, and how can AI agents actually fix customer support? In this episode of Eye on AI, host Craig Smith explores how teams move beyond scripted bots to production-grade AI agents that resolve real issues across chat, email, and voice. We look at what makes agents reliable at scale, how to configure them safely, and how to manage them like digital workers alongside your human team. Learn how leading companies approach agent onboarding and governance, which pitfalls to avoid, and which metrics matter most for success, including resolution rate, CSAT, and cost per resolution. You will also hear how to enable actions like refunds and returns through secure procedures, design human handoff that customers appreciate, and build an omnichannel rollout plan that scales responsibly. ​​Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI

Ruth O'Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom's own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution rates to improved CSAT.Learn more about Procedures here: https://fin.ai/proceduresWatch this episode on YouTube:Follow the peoplehttps://www.linkedin.com/in/ruthieob/https://www.linkedin.com/in/decivory/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Say hiLinkedIn: https://www.linkedin.com/company/intercom/X: https://x.com/intercomhttps://www.fin.aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

ISV leaders from Automation Anywhere, DataVisor, and Sumo Logic share battle-tested strategies for deploying AI agents at scale, including pricing models, proof of concepts and ROI.Topics Include:Panel brings together ISV leaders from automation, fraud detection, and security operations.Companies rethinking entire business processes rather than automating incremental portions with agents.Start with immutable data before tackling real-time changing data in production.Intent for change must come from board, CEO, and customers simultaneously.Challenge: proving agent value beyond CSAT when internal teams block deployment.Sumo Logic measures Mean Time to Resolution, aiming to cut hours to zero.DataVisor cuts fraud alert resolution from one hour down to twenty minutes.Customers demand reliability as workflows shift from deterministic to probabilistic agent decisions.Automation Anywhere spent three years making every platform component fully agent-ready.Focus on business outcomes, not chasing every new model release each week.Human oversight still critical—agents are task-oriented and prone to hallucinations and drift.Humans validate agent findings, then let agents scale actions across hundreds instances.Pricing experiments range from platform-plus-consumption to outcome-based to decision-event models.Token pricing doesn't work due to varied data modalities and complexity.Next two quarters: more POCs moving to production with productive agents deployed.Future prediction: enterprise apps becoming systems of knowledge powered by MCP protocol.Participants:Jay Bala - Senior Vice President of Product, Automation AnywhereKedar Toraskar – VP Product Partnerships, DataVisorBill Peterson - Senior Director, Product Marketing, Sumo LogicJillian D'Arcy - ISV Senior Leader, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Behind the Screen: The Impact of Cyberbullying on Adolescents and Teens Evaluation and Credit:  https://www.surveymonkey.com/r/medchat83 Target Audience             This activity is targeted toward primary care physicians and advanced providers. Statement of NeedThis will be a two-part podcast that will focus on the psychological effects of cyberbullying and AI companions. This will be specific to adolescents and teens. As a result of the growing prevalence in digital engagement, a by-product has been cyberbullying. The psychological effects of cyberbullying are unique in that they differ from traditional bullying due to the anonymity and permanence. Additionally, with the growing popularity of AI companions a second podcast will address this topic. Both podcasts will address the psychological effects and provide tools for providers to use to screen for subtle signs as well as resources. Objectives  Define cyberbullying and distinguish its varying levels of severity. Describe the psychological effects of cyberbullying and differentiate its impact from traditional bullying in pediatric populations. Identify clinical indicators, behavioral signs and psychosocial cues that may suggest that a patient is a victim of cyberbullying. Moderator Mark McDonald, M.D., MHA, CPE System Vice President Pediatric Medical Affairs Norton Healthcare Medical Director, Norton Children's Professor, University of Louisville School of Medicine Department of Pediatrics Division of Pediatric Critical Care SpeakerMichael Eiden, PhD, LCSW, LCADC, CSAT, CCS Licensed Clinical Social Worker Licensed Clinical Alcohol and Drug Counselor Certified Sex Addiction Therapist Certified Clinical Supervisor Board Certified Sex Therapist EMDR Trained Eiden Integrative Counseling   Planner and Moderator Disclosures  The planners, moderator and speaker of this activity do not have any relevant financial relationships with ineligible companies to disclose. Commercial Support There was no commercial support for this activity.  GrantThis episode is supported by a grant from the Kentucky Medical Association's ‘Small STEPS, Big Impact' campaign, a two-year initiative that encourages patients to achieve long-term success through taking simple steps that can add up to make a big impact on their health. The campaign focuses on five key areas (screenings, tobacco use, exercise & nutrition, physician visits and stress) and offers straightforward strategies and support for patients. It is a partnership between the KMA and its charitable arm, the Kentucky Foundation for Medical, made possible by a grant from the Kentucky Department for Public Health. For more information, visit SmallSTEPSKy.org.     Physician Credits Accreditation Norton Healthcare is accredited by the Kentucky Medical Association to provide continuing medical education for physicians. Designation Norton Healthcare designates this enduring material for a maximum of .50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Nursing CreditsNorton Healthcare Institute for Education and Development is approved as a provider of nursing continuing professional development by the South Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. This continuing professional development activity has been approved for 0.50 ANCC CE contact hours. In order for nursing participants to obtain credits, they must claim attendance by attesting to the number of hours in attendance.     For more information related to nursing credits, contact Sally Sturgeon, DNP, RN, SANE-A, AFN-BC at (502) 446-5889 or sally.sturgeon@nortonhealthcare.org. Social Worker CreditsThis activity will provide .50 hours of required continuing education units. National Association of Social Workers, Kentucky Chapter (NASW-KY) is an approved provider for social work credits through the Kentucky Board of Social Work. NASWKY#06/30/25. For information about social worker credits, please send an email tocme@nortonhealthcare.org.   Resources for Additional Study/References Internet Addiction Assessment (IAA) https://psychology-tools.com/test/internet-addiction-assessment Parent Tools – Operation Parent https://www.operationparent.org/ Parent Tools – Children and Screens https://www.childrenandscreens.org/ Adverse Childhood Experiences and Early Adolescent Cyberbullying in the United States https://pubmed.ncbi.nlm.nih.gov/36443937/ Social Epidemiology of Early Adolescent Cyberbullying in the United States https://pubmed.ncbi.nlm.nih.gov/35840085/   SmallSTEPSKy.org   Date of Original Release | Oct. 2025; Information is current as of the time of recording.  Course Termination Date | Oct. 2027 Contact Information | Center for Continuing Medical Education; (502) 446-5955 or cme@nortonhealthcare.org   Also listen to Norton Healthcare's podcast Stronger After Stroke. This podcast, produced by the Norton Neuroscience Institute, discusses difficult topics, answers frequently asked questions and provides survivor stories that provide hope. Norton Healthcare, a not for profit health care system, is a leader in serving adult and pediatric patients throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. More information about Norton Healthcare is available at NortonHealthcare.com.

At WebexOne, John Ortiz, Technology Sales Manager at MiaRec, joined Doug Green, Publisher of Technology Reseller News, to discuss how MiaRec is using AI to reshape the way businesses analyze and improve their customer interactions. MiaRec's platform leverages large language model (LLM) technology to deliver insights across three key use cases: Automated QA: Using AI to review and score 100% of customer interactions, ensuring that agents meet performance and compliance standards while eliminating the limitations of manual quality assurance. CX Intelligence: Automatically generating metrics such as customer satisfaction (CSAT), net promoter score (NPS), effort scores, and churn risk, giving companies a real-time understanding of customer sentiment and retention trends. Revenue Intelligence: Tracking sales opportunities and performance metrics across calls — including upsell and cross-sell effectiveness, objection handling, and missed revenue potential — to help managers identify top performers and training needs. Ortiz emphasized that the platform's customizable LLM framework allows businesses to extract any metric they need, regardless of industry or use case. “Every customer we get has different goals,” Ortiz said. “Having the flexibility to extract custom insights is absolutely key.” MiaRec integrates seamlessly with leading communication platforms such as Webex Calling, Webex Contact Center, RingCentral, NICE, Five9, and Twilio, while remaining platform-agnostic for clients with mixed environments. To learn more, visit www.miarec.com.

Internal communication is broken. Most CX and leadership teams rely on outdated methods — long slide decks, endless trainings, and metrics that don't drive action. In this episode, Ben Phillips, founder of CX Alive!, explains how to transform the way your business communicates. Drawing on two decades in customer experience and leadership, Ben breaks down why short-form, authentic content — like internal vodcasts and micro-videos — builds clarity, connection, and alignment faster than PowerPoints or all-hands meetings ever could. We cover:✅ How to make your CX strategy relatable and actionable✅ The biggest communication gap between leadership and frontline teams✅ How to communicate effectively with Gen Z employees✅ Why podcasts and vodcasts are the future of internal engagement✅ Why NPS and CSAT are outdated metrics — and what to measure instead If you're looking to improve employee engagement, CX performance, or team alignment, this conversation will change how you think about communication, storytelling, and measurement inside your organization. #InternalCommunication #CXLeadership #CustomerExperience #EmployeeEngagement #CXStrategy #BusinessCommunication #LeadershipDevelopment #GenZAtWork #Vodcasting #StorytellingAtWork Connect with Ben at:Cx-alive.comBen Phillips LinkedIn Key Moments: 0:00 Who is Ben Phillips and what is CX Alive!4:00 How to communicate effectively with Gen Z employees9:44 How business communication is changing12:50 How to tell better stories22:00 Why you only have 8 seconds to capture attention24:00 Why podcasts and vodcasts work so well for businesses31:00 Is NPS still relevant in 2025?34:44 What are the best metrics to track in CX?37:59 Are customer surveys still relevant?41:11 AI in CX: what's hype vs. what's real48:24 How to build a team that understands the “why”51:28 Three words that separate good content from great –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

“Asynchronous messaging respects customers' time—and when you meet people where they already are, CSAT, revenue, and retention follow.” — Gareth Bray, Premier CX Gareth Bray, Business Development Director at Premier CX, joined Doug Green, Publisher of Technology Reseller News, to discuss how WhatsApp is becoming an essential business channel worldwide. Premier CX, originally known for IVR audio and FAQ videos, now leads organizations through a “zero to amazing” journey on WhatsApp, helping them design, integrate, and scale conversational experiences. Bray explained why WhatsApp is booming: Global adoption — >90% of consumers in India & Brazil already use it to talk to businesses; Europe and the U.S. are rapidly following. Convenience — Asynchronous messaging beats long hold times and tethered web chats. Trust — WhatsApp sits alongside family and friends, making it highly personal and effective. The results are clear: companies report higher productivity, lower costs, stronger CSAT, and increased sales and retention. Bray shared examples from retail and utilities where WhatsApp journeys cut handle time, empowered customers, and improved outcomes for all parties. Bottom line: Just as websites once became essential, WhatsApp is the next wave of customer engagement—and businesses that delay risk being left behind. Learn more and try Premier CX's WhatsApp demo at premiercx.co.uk.

Text us your questions and thoughts!We're excited to welcome Linda Lipovetsky, Senior Principal Customer Advocacy Manager at Unqork, whose career journey demonstrates that landing your dream role is less about polished résumés and more about delivering value, embracing radical transparency, and showing up where it counts. From a pandemic hackathon with her 10-year-old son to a gutsy LinkedIn pitch that opened the door to Unqork, Linda's story is a masterclass in building opportunity through courage and creativity.As she shares, her “operating system” is radical transparency—oversharing by design (within confidentiality) to break down silos, speed decisions, and help customers plan with the truth. No euphemisms, no carefully massaged answers—just candor that builds trust and accelerates outcomes.In this episode, we discuss:How to network into companies by creating a visible impact Self-advocacy strategies that feel naturalWhy traditional metrics like NPS and CSAT fall short (and which signals truly predict renewal and customer trust)How CS and Advocacy can claim a bigger seat at the tableThe realities of remote work, energy management, and why staying close to technology gives you long-term career liftReady to rethink how you advocate for yourself, your customers, and your career? This episode is packed with practical strategies you can start applying today—so tune in and enjoy!

What if you could finally prove that emotions, not just price or product features, are the real drivers of revenue, retention, and revenue growth? Too many leaders know their teams create powerful emotional connections, yet they're told “emotion is a soft skill” by the very people who control the budgets. That disconnect leaves organizations stuck defending their work instead of proving its true impact. In this episode, Stacy Sherman changes that conversation. She explains why legacy metrics like CSAT and NPS fall short, and how companies like translate small emotional gestures into massive financial results. More importantly, she shares a clear framework that shows leaders exactly how to measure emotional ROI and three practical steps you can take this week. By the end, you'll see why emotion isn't a soft skill; it's the new currency of customer experience and the most strategic advantage your business has. Learn more at   Book time with Stacy Sherman through this   Listen to HBC full episode  

Killing the Golden Goose — Why Tinkering Hurts (and How to Stop)Ever “improved” your business and watched revenue dip? This episode is about the Tinker phase—when a little success gives you a little freedom…and you accidentally starve the golden goose that got you here. I unpack the three ways owners drag healthy businesses down:Fiddling for “better.” Endless tweaks to offers, pricing, scripts, and schedules without evidence. Fix: install a change discipline—a monthly change window, small A/B tests, a simple decision log, and a weekly dashboard (leads, show/close rate, ARPU, churn, CSAT).Neglect via distraction. A shiny side project steals your best hours while the core engine slows. Fix: a Minimum Care Plan—a daily Owner's Power Hour (one growth action before anything else), a crisp scorecard cadence, 10-minute SOPs for recurring tasks, and one Primary-in-Command with clear escalation thresholds.Blowing it up. Panic leads to firing staff, scrapping models, or rebranding from scratch. Fix: a 30–60–90 recovery—stabilize, repair what worked, then improve surgically (one test at a time).You'll leave with a practical cadence to keep speed, protect consistency, and grow without self-sabotage—plus three quick actions to run this week: schedule a monthly change window, add a daily Power Hour, and pick one metric to protect every Friday.Connect with Chris Cooper:Website - https://businessisgood.com/

Dronele, doborâte la ordinul comandantului misiunii (DW) - Coaliția, între presiunea electoratului, măsuri nepopulare și lupte interne. „Ei știu clar că orice instabilitate duce AUR la un procent și mai mare” (Adevărul) - Nu se va putea pe banii europenilor și cu oamenii rușilor (SpotMedia) - Plaha – thrillerul politic care le aduce aminte moldovenilor, înainte de alegeri, cine a tras sforile la Chișinău în ultimii 30 de ani (Europa Liberă) Dronele, doborâte la ordinul comandantului misiunii (DW) CSAT a stabilit protocolul de reacție în cazul unei încălcări a spațiului aerian al României. Distrugerea este soluția de ultimă instanță, a precizat ministrul Apărării. Președintele Dan a convocat CSAT după ce, în urma mai multor incidente aeriene provocate de Rusia în Polonia, România și Estonia, Alianța Nord-Atlantică a anunțat lansarea operațiunii militare ”Santinela Estică”, o misiune flexibilă de supraveghere și protecție a granițelor de răsărit ale NATO în absența unor ”desfășurări fixe” și prin rotirea resurselor în funcție de amenințările punctuale, reamintește DW. Pe de altă parte, președinta Comisiei Europene, Ursula von der Leyen, a vorbit și despre un așa-numit ”zid de drone” care va trebui construit pentru a contracara provocările și atacurile Rusiei și un sistem de supraveghere a flancului estic. Măsurile militare discutate la nivelul celor două mari organizații euro-atlantice vizează și un echilibru financiar: se caută soluții pentru a evita recursul la arme prea costisitoare pentru eliminarea mult mai ieftinelor aparate de zbor autonome.   Cele trei scenarii aflate pe masa lucru a Coaliției pentru „reforma” administrației publice locale: de la forma radicală a lui Bolojan la varianta „îndulcită” a PSD (Libertatea) Așa-zisă reformă a administrației publice, în condițiile în care ținta este doar eficientizarea în teritoriu prin concedieri, este tergiversată de aproximativ o lună, iar în prezent Coaliția are trei variante de lucru, care ar putea însemna fie 13.000 de disponibilizări, fie doar în jur de 6.500. Al treilea scenariu este cel avansat de UDMR, potrivit informațiilor Libertatea. Președintele Kelemen Hunor chiar a vorbit public de posibiliatea ca disponibilizările să fie de 7-8% din numărul total de posturi ocupate, în timp ce 2-3% să reprezinte o mai bună drămuire a banului public prin reducerea unor bani de la oprirea investițiile nenecesare, carburant, întreținere etc. Practic, numărul concedierilor ar fi unde de aproximativ 10.000. Sursele Libertatea, inclusiv cele din partidul lui Ilie Bolojan, văd varianta înaintată de UDMR ca pe cea mai acceptabilă și cu cele mai mare șanse de reușită, pentru că reușește și să dea un exemplu prin reducerea cheltuielilor publice în UAT-uri unde au fost angajări excesive, dar nici să nu afecteze sistemic întreaga administrație publică.   Coaliția, între presiunea electoratului, măsuri nepopulare și lupte interne. „Ei știu clar că orice instabilitate duce AUR la un procent și mai mare” (Adevărul) Măsura prelungirii plafonǎrii prețurilor la alimentele de bază a fost luată la insistențele PSD, după un compromis făcut de Ilie Bolojan. Măsurile privind reforma administrației stagnează, iar decizia CCR pe tema pensiilor magistraților poate sa șubrezească stabilitatea Guvernul. Mai mult, criticile constante dintre partidele care formează Coaliția tensionează colaborarea din interiorul Executivului. Cu toate astea, atrag atenția analiștii, PSD, PNL și USR și UDMR trebuie sǎ mențină, împreună, stabilitatea țării. Profesorul Radu Carp subliniază că „atâta vreme cât AUR e undeva la 35-40%, coaliția este nevoită să lucreze împreună. Ei știu clar că orice instabilitate duce AUR la un procent și mai mare”. Analistul politic Ion M Ioniță, redactor-șef Historia, subliniază că actuala coaliție nu poate funcționa perfect, însă adoptarea a două pachete de măsuri fiscal-bugetare în Parlament cu asumarea răspunderii Guvernului arată că cele patru partide, deși diferite și într-un moment greu pentru guvernare, pot să ajungă la consens. Integral în ziarul Adevărul.   Nu se va putea pe banii europenilor și cu oamenii rușilor (SpotMedia) Acei oameni politici care au trecut la dreapta oligarhilor, la dreapta președinților pro-ruși, dacă vă spun că sunt pro-europeni, nu-i credeți, nu sunt pro-europeni, vor face din Republica Moldova o nouă Georgia. Federația Rusă știe că acum este ultima șansă de a opri integrarea europeană a Republicii Moldova. Mai mult, cu o Moldova pro-rusă, Rusia ar putea face mult deranj în Ucraina. Dacă în Republica Moldova am avea un guvern care nu ar respecta reguli europene, nu ar respecta legi europene, nu ar respecta valori europene, atunci Uniunea Europeană nu va mai avea legal posibilitatea de a ajuta Republica Moldova, avertizează europarlamentarul Siegfried Mureșan (PNL/PPE), într-un interviu acordat Spotmedia, pe tema alegerilor de duminică, din Republica Moldova.   Plaha – thrillerul politic care le aduce aminte moldovenilor, înainte de alegeri, cine a tras sforile la Chișinău în ultimii 30 de ani (Europa Liberă) Un serial puternic inspirat din evenimentele care au traumatizat Republica Moldova în ultimii treizeci de ani face furori la Chișinău înaintea alegerilor parlamentare vitale de pe 28 septembrie. Cum a apărut „Plaha” și de ce acum? Europa Liberă a vorbit cu regizorul Igor Cobileanski și cu doi dintre actorii principali – ambii români. Serialul TV prezintă ascensiunea oligarhului moldovean Vladimir Plahotniuc, unul dintre personajele care au influențat cel mai mult Republica Moldova în deceniile de după prăbușirea Uniunii Sovietice. A costat peste 30 de milioane de lei moldovenești (în jur de 1,6 milioane de euro), spun producătorii. Serialul are 10 episoade. Este disponibil și pe YouTube.

Send us a textIn this episode we interview Katie Hickey, Senior Director of Revenue and Growth Marketing at Dscout. What you'll learn in this episode:How to spot potential ambassadors using CSAT, NPS, and product usage signals—and why “beta participants” are gold.Practical asks that turn happy users into public advocates: webinars, testimonials, case studies, and referral stories.Smart incentives that respect the ask: swag, conference tickets, or gift cards—used thoughtfully and sparingly.A playbook for partnering with your CS team without stepping on toes by elevating customers as subject-matter experts.Ways to track and activate “past power users” at new companies using tools like UserGems within your ABX motion.How to build a community that actually engages: curated VIP channels, intimate meetups, and aligned content themes.Using community and intent signals (Slack chatters, blogs, webinars) to guide sales follow-ups and demo narratives.Techniques for coaxing real stories from customers—collaborative talk tracks that place them at the center.

Voice AI is having a breakthrough moment. With large language models delivering unprecedented understanding and next-gen text-to-speech achieving near-human fidelity, the possibilities for immersive, scalable, and personalised customer experiences are greater than ever.We're joined by Andrei Papancea (CEO & Co-Founder, NLX) and Kylan Gibbs (CEO & Co-Founder, Inworld), who break down how their companies are working together, making studio-quality voice experiences accessible to developers and enterprises at scale.The conversation traces how voice technology has progressed from basic assistants to today's lifelike AI voices. We also discuss the shift from brand voices to brand personalities, and how voice experiences can be tailored to different demographic segments and eventually to individual users.This episode is brought to you by NLX.NLX is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX's patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand's digital asset, resulting in automation and CSAT scores well above industry average. Just ask United Airlines.Show notesLearn more about InworldKane Simms on LinkedInDiscover VUX ConsultingTake the updated AI Maturity AssessmentSubscribe to VUX WorldSubscribe to The AI Ultimatum Substack Hosted on Acast. See acast.com/privacy for more information.

Comandantul misiunii decide doborârea dronelor sau avioanelor militare care încalcă spațiul aerian al României. Precizarile vin dupa sedinta CSAT de astazi. Consiliul s- a intrunit dupa ce in urma cu aproape doua saptamani o drona ruseasca a survolat spatiul nostru aerian aproximativ 50 de minute iar autoritatile romane au decis sa nu o doboare.       Grecia l-a extrădat pe fostul politician şi om de afaceri Vladimir Plahotniuc, pentru a răspunde acuzaţiilor că ar fi fost implicat în sustragerea unui miliard de dolari din sistemul bancar moldovenesc El a fost reținut și plasat în Penitenciarul nr. 13 din Chișinău. Extrădarea are loc cu câteva zile înainte de alegerile parlamentare din Republica Moldova, considerate cruciale pentru viitorul tarii.   Nicolas Sarkozy a fost condamnat la cinci ani de închisoare pentru „conspirație criminală” Iar Nicolas Sarkozy a fost condamnat la Paris pentru conspirație criminală, fiind acuzat că ar fi acceptat finanțare ilegală pentru campania electorală din partea fostului lider libian Moamar Gaddafi. Fostul presedinte a fost achitat de acuzațiile de deturnare de fonduri publice și corupție.

Description/ShownotesWhat if your company could launch its first AI agent in just two weeks? That's exactly what Mollie Bodensteiner, SVP of Operations at Engine, accomplished — and the results are game-changing: $2M in projected annual savings, a 67% lift in sales rep productivity, and CSAT scores above 90%. Mollie shares the real story of implementing AI at scale, why ruthless prioritization matters, how to avoid the “Frankenstack” trap, and why AI should be seen as a growth enabler, not a cost-cutting exercise. Whether you're leading a small team or scaling globally, Mollie's practical playbook will help you cut through the noise, drive adoption, and build AI solutions that stick. Tune in to hear how Engine's agile approach turned imagination into execution—and why trust, people, and culture are still the ultimate differentiators. Key Moments: 00:00 AI Philosophy & Common Challenges02:44 Ruthless Prioritization and AI Rollout08:04 Mollie Bodensteiner's Background and Engine's AI Journey14:40 AI Implementation and Customer Experience Impact28:07 AI Agents in Sales and Coaching34:48 AI in Professional Training and Education38:06 Human-AI Collaboration and Adoption Challenges48:34 Ensuring AI Quality and Risk Management51:45 Choosing and Evaluating AI Tools01:00:54 Underhyped AI Applications01:03:00 Lightning Round  –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of SaaS Fuel, host Jeff Mains welcomes Jonathan Mast, a pioneering AI educator, digital strategist, and founder of one of the fastest-growing AI-focused online communities. Together, they unpack how artificial intelligence is revolutionizing productivity, streamlining operations, and empowering both leaders and teams across SaaS and B2B businesses. The conversation focuses on AI as an amplification tool—making experienced people even more valuable—and delivers practical, no-hype insights for founders seeking scalable efficiency. Jonathan delves into the real-world ways AI can give companies a competitive edge, from customer support and sales enablement to operations and hiring.Key Takeaways[00:00:00] AI as The Ultimate Assistant:Good salespeople are now augmented by AI tools, making information and CRM capabilities accessible anywhere—speeding response, shortening sales cycles, and enabling closing deals faster.[00:11:17] AI Amplifies Experience:AI doesn't replace people; it increases their productivity and ability to deliver value, allowing businesses to do more with the same (or fewer) staff while opening new growth opportunities.[00:17:08] Tool-Agnostic Approach:Success with AI isn't about picking the perfect tool—ChatGPT, Gemini, Copilot, or others all provide value. It's about using what you have to get reliable results right now.[00:18:52] Quick Wins > Transformation:Start by identifying monotonous, “red light” tasks for AI to tackle. Small time savings (e.g., drafting SOPs, professional emails) quickly add up, freeing leaders to work ON the business.[00:35:15] Personalization in Sales and Marketing:AI empowers personalized targeting and messaging at scale, making sales reps more effective and enabling much faster sales cycles.[00:38:01] Sentiment Analysis for Better Support:AI-driven sentiment analysis delivers consistent, objective insights into customer emotions—improving CSAT, retention, and allowing automation of key support processes.Tweetable Quotes"AI doesn't replace experience—it amplifies it. The more seasoned your team, the more powerful the results." — Jonathan Mast"Stop looking for the perfect AI tool. Use what you have—what matters is the value it delivers today." — Jonathan Mastt"Start by giving AI your most dreaded, repetitive tasks. Those 5-10 minute wins stack up faster than you think." — Jonathan Mast"AI empowers us to deliver more value, make more money, and save time—all at once." — Jonathan Mast"Personalization at scale is now possible. AI lets sales and marketing speak to one, not thousands." — Jonathan Mast"To scale efficiently, don't try to plan every step. Let quick wins with AI reveal new opportunities and excitement." — Jonathan MastSaaS Leadership LessonsAdopt AI as a Collaborative Partner:View AI as an “amplifier” that helps you and your team excel, rather than as a replacement.Start Simple—Avoid Overwhelm:Focus AI integration on repetitive, low-value “red tasks” before tackling complex automation.Prioritize Speed of Implementation:Rapid execution using AI enables compounding results—don't wait for perfection to start.Empower Teams Over Replace Them:AI frees people from busywork, unlocking time for strategic, high-impact initiatives.Stay Practical, Not Hype-Driven:Ignore the constant flood of AI news and focus on proven tools and tactics for your business...

Navigating today's uncertain business landscape means balancing what's behind us with what's ahead. In this episode, we explore how CX leaders can use leading indicators to predict satisfaction while relying on lagging metrics to evaluate performance.Rather than collecting more data, it's about collecting the right data—spotting early signals in engagement patterns, service inquiries, and employee feedback before they show up in CSAT or NPS. We also look beyond internal data to market trends, competitor activity, and global behavior shifts to understand evolving customer expectations.As technology—and customer access to AI—advances, the information gap is shrinking. CX leaders must rethink how they deliver value in this new reality. By blending historical insights with forward-looking indicators, we can move from reporting what happened to shaping what happens next.What signals are you watching for in your business?Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this episode of Betrayal Recovery Radio, Dr. Jake Porter and Carol Sheets discuss the complexities of infidelity and its distinction from compulsive sexual behavior. They explore the emotional impact of betrayal on relationships, the importance of rebuilding trust and values, and the role of empathy in the healing process. The conversation also delves into post-traumatic growth, emphasizing how couples can emerge stronger from their experiences. Practical tools and strategies for couples navigating recovery are shared, highlighting the importance of gratitude and meaningful connections in the healing journey.Carol Juergensen Sheets, ACSW, LCSW, CSAT, CCPS-C, PCC is a highly regarded social worker, personal life coach and a renowned self-help author who brings a variety of experiences to her clients and readers including having worked in schools, hospitals and in mental health for over 40 years. She has worked for 4 decades facilitating thousands of groups for women and teens. Additionally, Carol has devoted the last 2 decades to helping men and women manage their sex addiction and helping betrayed partners work through the trauma of sexual and relational betrayal. She is a well respected sex and relationship therapist to individuals and couples across the country and beyond. Carol completed her master's degree at the honorable institution, Indiana University School of Social Work. She is currently facilitating popular workshops on relationships both statewide and nationally. Carol does annual workshops for the International Institute for Trauma and Addiction Professionals. She is also a revered trainer for the Association of Partners of Sex Addicts Trauma Specialists and is a consultant for clinicians and coaches for APSATS. Carol believes in teaching people how to live their best lives in romance and in life in general.Links:⁠http://apsats.org⁠⁠http://drjakeporter.com/breakingbarriers⁠Find more on Carol:https://sexhelpwithcarolthecoach.comCarol's books!This podcast is intended for educational and entertainment purposes only. It is not a substitute for professional mental health counseling, therapy, or medical advice. All views and opinions expressed by the hosts, guests, or participants are their own and do not necessarily represent the official views, policies, or positions of APSATS. APSATS does not endorse any specific treatments, interventions, or advice discussed in the podcast. Listeners should seek their own professional guidance for personal health concerns.

Nicole Kyle, Managing Director and Co-Founder of CMP Research joins Gadi Shamia, CEO and Co-Founder of Replicant, to bust five of the biggest myths holding customer service back, from automation anxiety to the illusion of human-only personalization. This episode is your cheat sheet for what's actually changing in the contact center, and what still needs to be done.In this episode:Why 50% automation by 2028 isn't a stretch, it's already happeningThe future of work in CX: fewer Tier 1 agents, more AI coaches and analystsWhy personalization doesn't require a human and often works better without oneWhy effort score is replacing CSAT and NPS at leading brandsWhat “good” looks like in an AI-augmented contact center

So you're in recovery AND you're dating...how much should you share with a significant other about your recovery? What does it look like to share in an effective way?Today on The Faithful & True Podcast, Dr. Greg Miller & Jim Farm, LMFT, CSAT share how you can navigate the complexities of dating while in recovery. Subscribe to our YouTube channel:   - https://bit.ly/FaithfulandTrueAttend a Workshop Experience:   - For Men - https://bit.ly/MensJourneyWorkshop   - For Women - http://bit.ly/WomensJourneyWorkshop   - For Couples - http://bit.ly/CouplesIntensiveWorkshopContact us:   - https://faithfulandtrue.com/   - info@faithfulandtrue.com   - 952-746-3880Dr. Mark Laaser, M.Div., Ph.D., was considered one of the Christian leaders in the field of sex addiction before his death in September 2019. Mark, together with his wife, Debbie Laaser, MA, LMFT, have shared their 32 years of personal experience in sexual addiction recovery with thousands of individuals and couples through their work and resources at Faithful & True.The Faithful & True 3-Day Intensive Workshops continue to transform lives, rebuild trust, and help heal marriages.Send us a text

In this powerful conversation, therapist Adam Nisenson, LMFT, CSAT, opens up about the often-ignored reality of men navigating betrayal. He shares both his personal journey and professional insights into:  The unique challenges men face when society tells them to “be strong” instead of vulnerable  The stages of healing after betrayal  How support systems and safe connections help men reclaim their self-worth  Why embracing vulnerability isn't weakness—it's transformative power This episode is a must-listen for anyone who wants to better understand men's healing journeys and the courage it takes to face betrayal with honesty and heart.  Tune in now and explore the path from pain to resilience.

What does it look like to be in recovery and be single?Today on the Faithful & True Podcast, Dr. Greg Miller & Jim Farm, LMFT, CSAT begin a conversation about singleness and recovery. Listen as they share some of the similarities and differences between being in recovery as a single person and as a person in a committed relationship.Subscribe to our YouTube channel:   - https://bit.ly/FaithfulandTrueAttend a Workshop Experience:   - For Men - https://bit.ly/MensJourneyWorkshop   - For Women - http://bit.ly/WomensJourneyWorkshop   - For Couples - http://bit.ly/CouplesIntensiveWorkshopContact us:   - https://faithfulandtrue.com/   - info@faithfulandtrue.com   - 952-746-3880Dr. Mark Laaser, M.Div., Ph.D., was considered one of the Christian leaders in the field of sex addiction before his death in September 2019. Mark, together with his wife, Debbie Laaser, MA, LMFT, have shared their 32 years of personal experience in sexual addiction recovery with thousands of individuals and couples through their work and resources at Faithful & True.The Faithful & True 3-Day Intensive Workshops continue to transform lives, rebuild trust, and help heal marriages.Send us a text

Angela Spearman, CSAT describes “globalized mistrust” as the tsunami of impact on betrayed partners after discovery. But what are the core thoughts and fears underlying and maintaining that tsunami once it gets going?  Together with Tami she addresses strategies for dealing with uncertainty, then answers participant questions about betrayal, boundaries, and triggers and more.    TAKEAWAYS: [2:09] The catalyst for the existential experience and global mistrust.  [5:20] Common questions from the betrayed partner (and what they really mean).  [7:27] Reshaping existential questions to encourage healing.  [11:10] The negative impact of rigid thinking.  [17:45] Complex and overwhelming realities in the world.  [21:00] Flexible thinking as a strategy for hope against cynicism.  [25:32] 3-step strategy for dealing with uncertainty.  [32:17] Processing the things you can't control.  [36:40] I'm spiraling through my shame and I can't support my wife either. Now what?  [42:18] How can I convey my boundaries to my partner?  [47:16] Why did my husband act out in the first place? [51:26] How can I support my betrayed partner when she no longer wants my support?  [53:29] How do I navigate communication issues due to trauma?  [55:47] Why would I ever rebuild a relationship with someone so despicable?  [59:03] Is my recovery work creating more triggers?  [1:01:08] How does one get the betrayer to stop playing the victim?  [1:04:01] How can I move past feelings of injustice of stolen time and feeling used? [1:06:28] How do I protect myself from being reinjured until I decide whether to leave?   RESOURCES: Seekingintegrity.com Email Tami: Tami@Seekingintegrity.com Sexandrelationshiphealing.com Intherooms.com Out of the Doghouse: A Step-by-Step Relationship-Saving Guide for Men Caught Cheating, by Robert Weiss Prodependence: Moving Beyond Codependency, by Robert Weiss Sex Addiction 101: A Basic Guide to Healing from Sex, Porn, and Love Addiction, by Robert Weiss Cruise Control: Understanding Sex Addiction in Gay Men, by Robert Weiss Seeking Integrity Podcasts are produced in partnership with Podfly Productions.    QUOTES “In any type of crisis that you go through, you're going to start asking some of these existential questions.”  “We start with a fact and then start forming beliefs and expectations based on things we've experienced in the past.”  “When we stop and pay attention to what our thoughts really look like, it can help us feel more empowered.”  “Hope is energizing. It empowers you.”  “There may never be a good enough answer.”   

Certified sex addiction therapist, founder of Kenshō counseling, and addiction recovery coach, Kevin Simms, LCSW, CADC-II, CSAT, meets with Bryce... The post Addiction Recovery for Teens with Sex Addiction Therapist Kevin Simms appeared first on WebTalkRadio.net.

So you just got home from attending a workshop at Faithful & True and now you're wondering...what's next?Today on The Faithful & True Podcast, Jim Farm, LMFT, CSAT joins Dr. Greg Miller to share about a brand new experience we're offering called Workshop Aftercare Groups.Subscribe to our YouTube channel:   - https://bit.ly/FaithfulandTrueAttend a Workshop Experience:   - For Men - https://bit.ly/MensJourneyWorkshop   - For Women - http://bit.ly/WomensJourneyWorkshop   - For Couples - http://bit.ly/CouplesIntensiveWorkshopContact us:   - https://faithfulandtrue.com/   - info@faithfulandtrue.com   - 952-746-3880Dr. Mark Laaser, M.Div., Ph.D., was considered one of the Christian leaders in the field of sex addiction before his death in September 2019. Mark, together with his wife, Debbie Laaser, MA, LMFT, have shared their 32 years of personal experience in sexual addiction recovery with thousands of individuals and couples through their work and resources at Faithful & True.The Faithful & True 3-Day Intensive Workshops continue to transform lives, rebuild trust, and help heal marriages.Send us a text

Customer experience pros often face a common challenge: robust metrics like NPS or CSAT fall flat outside the CX team. Why? Because other departments don't see how those numbers connect to their goals.This episode explores how to bridge that gap by translating CX data into the language of IT, Operations, and Finance. It's not about dumbing down the data. It's about building context. When CX metrics highlight inefficiencies or opportunities for cross-functional wins, they become powerful tools for collaboration.You'll hear how to align CX insights with departmental priorities so the data speaks to what each team cares about most. We also explore using behavioral and operational data, like service calls, churn rates, or purchase frequency, to demonstrate real business impact. Plus, we introduce the Customer Experience Success Blueprint, a framework designed to help CX initiatives integrate seamlessly with broader organizational goals.Want your CX initiatives to gain real traction? Start by making the metrics matter to everyone.Resources Mentioned:CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbookCX Success Statement Workbook -- https://bit.ly/cx-success-workbookExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the opportunities shaping the future of business communications in this episode. We're joined by Jon Arnold, an independent tech analyst, for a conversation about the shifting landscape of enterprise communications. We talk about analysts' unique role in shaping vendor strategy and market perception. We discuss the current state of business communications technology, examining what Jon describes as the "three-legged stool" of cloud communications: CCaaS, CPaaS, and UCaaS. We discuss how these previously distinct domains are converging, with vendors increasingly offering capabilities across all three areas.We also explore how AI is disrupting the traditional communications technology landscape. Jon offers valuable insights into why AI-native companies may have advantages over traditional contact centre vendors who are adding AI capabilities, and why the pace of AI adoption varies significantly across different industries and organisations.This episode is brought to you by NLX.NLX is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX's patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand's digital asset, resulting in automation and CSAT scores well above industry average. Just ask United Airlines.Shownotes:Find out more about Jon Arnold: https://www.jarnoldassociates.com/about/jon-arnoldSubscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeWSubscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimmsGet in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms Hosted on Acast. See acast.com/privacy for more information.

Scaling without losing speed is harder than it looks — especially when you're chasing enterprise customers and building an AI-native platform. Lindsey Scrase, Chief Operating Officer of Checkr, Inc., reveals how her customer-first mindset, forged during her tenure at Google Cloud, is driving Checkr's transformation into a core hiring infrastructure platform while scaling AI across operations. With a track record of building high-velocity GTM motions and a strong commitment to second-chance hiring, she explains what it takes to evolve into an AI-native enterprise.Specifically, Lindsey covers:(03:55) Early-stage Google Cloud, then called Google Apps.(06:46) How a culture of wearing multiple hats inspired continuous improvement.(10:40) Early execs need curiosity and first-principles thinking over fixed playbooks.(15:57) A shift from gig-focused roots to strong SMB and mid-market segments.(21:39) Strong leaders think long-term and dive deep into day-to-day details.(27:16) Enterprise growth demands tight alignment across GTM, product and CS.(31:25) AI will become table stakes as true adoption goes beyond branding and hype.(35:25) Generative AI chat boosts CSAT by delivering instant, contextual responses.(41:13) Take bigger swings earlier and don't take things so seriously.(45:01) Direct feedback builds trust and prevents conflict from turning toxic.Resources Mentioned:Lindsey Scrasehttps://www.linkedin.com/in/lindsey-scrase-0702442/Checkr | LinkedInhttps://www.linkedin.com/company/checkr-com/Checkr | Websitehttps://checkr.com/Trueworkhttps://www.truework.com/“Working Backwards” by Bill Carr and Colin Bryarhttps://www.amazon.com/Working-Backwards-Insights-Stories-Secrets/dp/1250267595“The Five Dysfunctions of a Team” by Patrick Lencionihttps://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756This episode is brought to you by:Leverage community-led growth to skyrocket your business. From Grassroots to Greatness by author Lloyed Lobo will help you master 13 game-changing rules from some of the most iconic brands in the world — like Apple, Atlassian, CrossFit, Harley-Davidson, HubSpot, Red Bull and many more — to attract superfans of your own that will propel you to new heights. Grab your copy today at FromGrassrootsToGreatness.comEach year the U.S. and Canadian governments provide more than $20 billion in R&D tax credits and innovation incentives to fund businesses. But the application process is cumbersome, prone to costly audits, and receiving the money can take as long as 16 months. Boast automates this process, enabling companies to get more money faster without the paperwork and audit risk. We don't get paid until you do! Find out if you qualify today at https://Boast.AILaunch Academy is one of the top global tech hubs for international entrepreneurs and a designated organization for Canada's Startup Visa. Since 2012, Launch has worked with more than 6,000 entrepreneurs from over 100 countries, of which 300 have grown their startups to seed and Series A stage and raised over $2 billion in funding. To learn more about Launch's programs or the Canadian Startup Visa, visit https://LaunchAcademy.caContent Allies helps B2B companies build revenue-generating podcasts. We recommend them to any B2B company that is looking to launch or streamline its podcast production. Learn more at https://contentallies.com#Leadership #GTMStrategy #EnterpriseGrowth #Product #Marketing #Innovation #StartUp #GenerativeAI #AI

This week we are talking about separation anxiety with Caitlin Wolfe.  After adopting a dog who suffered from separation anxiety Caitlin wanted to be able to help other dog owners experiencing the same thing. While Caitlin works with a variety of behavior issues, she is specifically CSAT certified for separation anxiety.  Each dog is an individual and it's important that the training can be customized for each dog.  Some dogs are okay as long as someone is home, other dogs need their owner present.  This is why individual training plans are not only important but necessary.  We are talking about some of the causes and some of the misinformation surrounding separation anxiety.  One thing owners can do for their dog is contact a trainer as soon as they see signs of separation anxiety.  This way the dog doesn't have months or years of rehearsing anxiety behaviors. The goal in training is to change how the dog feels about being left alone. Even though changes in routine, housing, or family dynamics can cause set backs, Caitlin does believe separation anxiety can be cured.Don't forget to review, subscribe, and share! Follow us on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/sometimestheressideeye/⁠Links: Caitlin Wolfe, Wolfe Paw Dog Training Dog Training | Wolfe Paw Training | United StatesCSAT Program: Separation Anxiety Training Certificate Program - Malena DeMartini

 Why Men Are Afraid of Women What if fear—not hatred or indifference—is what's driving the disconnection between men and women? In this episode, Jackie sits down with Gary Katz, LCSW, CSAT, to explore a surprising but deeply human truth: many men are afraid of women. But not in the way you might think. We talk about: What men are actually afraid of when it comes to women How early attachment wounds and social messaging shape male fear The link between fear, control, and intimacy avoidance How this fear shows up in sex addiction, betrayal, and emotional disconnection What healing looks like—for both men and the people who love them This is a nuanced and honest conversation about masculinity, shame, vulnerability, and the path forward. Whether you're a man trying to make sense of your own fear or someone impacted by it, this episode offers insight and compassion for the work ahead.  Hit play to listen now.  Drop a comment if this episode helped you see something new.  Don't forget to subscribe and share with someone who needs to hear this.    Resources:  visit intimacyrecovery.com for more information on Gary's work and upcoming events.  Follow Therapy Tribe on Instagram for updates and community events. 

Quarterly Business Review (QBR) made SIMPLE for solopreneurs & small businesses—audit, align & accelerate growth in 90 days! ⏱️ TIMESTAMPS 0:00 Intro – why you need a QBR 1:02 What IS a Quarterly Business Review? 2:25 The danger of drifting & the power of a strategic pause 4:05 4-Part QBR Framework: Goals • Systems • Feedback • Finances 8:22 Set 1-3 high-impact priorities for the next quarter 11:05 Break priorities into monthly milestones & checkpoints 12:30 Lock in your next QBR date (non-negotiable!) 13:15 Final tip + YOUR 60-minute challenge

Your customer says they're “satisfied.” So why didn't they come back? Stacy Sherman—a global keynote speaker and advisor with over 25 years of experience improving customer experience at leading B2B and B2C companies—challenges a metric many businesses still rely on: Customer Satisfaction (CSAT).  She explains how CSAT became the standard, why it made sense in the past, yet no longer reflects what creates true customer loyalty today. “Satisfied” usually means nothing went wrong—but that's not enough to earn retention, repeat purchases, or referrals. If CSAT is still guiding your strategy, this episode will show you what it's missing—and what to measure instead. Learn more at   Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy through this

When it comes to betrayal, we often hear one story: the man cheats, the woman is hurt, and support rallies around her. But what happens when the script is flipped? In this powerful conversation, I sit down with Adam Nisenson, a coach and author who helps men navigate betrayal trauma—a subject that's rarely talked about and often misunderstood.Adam shares his own experience of being betrayed, the cultural narratives that silence men in pain, and why so many men suffer in isolation. We explore how betrayal crushes identity, triggers deep ego wounds, and leaves men unsure of how to move forward.This episode offers insight, language, and hope for betrayed men—and for those who love them.