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In this episode of Tech Sales Insights, Randy Seidl is joined by his longtime friend and esteemed guest, Frank Hauck, a retired executive with an impressive career spanning DEC, EMC, and NCR. The conversation touches on commemorating 9/11, the importance of sales training, and Frank's journey from a finance manager at Digital Equipment Corporation to becoming a key figure at EMC. Frank discusses his methodologies for maintaining high standards in sales, the significance of leadership working for the sales team, and the relentless commitment required to deliver exceptional customer experiences. Personal anecdotes about learning from mentors like Mike Ruettgers, Jack Egan, and Joe Tucci highlight the importance of humility, accountability, and continuous learning. The episode also explores the evolving role of technology in sales, with a specific focus on the impact of AI and prospecting in a post-COVID world. With contributions from industry peers such as Eric Mann and insights into the cultural ethos at EMC, this episode provides a comprehensive look at what it takes to succeed in sales and customer service.KEY TAKEAWAYSHonoring 9/11 Sacrifices: Acknowledgement of 9/11 and the sacrifices made by many.Sales Training Importance: Emphasis on the critical role of sales training in organizational success.Career Highlights: Frank's extensive career, spanning roles at DEC, EMC, NCR and more.Customer Focus: Stories illustrating the importance of maintaining strong customer relationships, especially through challenges.Sales Best Practices: Insights on what makes top sales performers, including preparation, continual learning, and teamwork.Leadership and Mentorship: The influence of mentors like Mike Rutgers, Jack Egan, and Joe Tucci on Frank's career.Adapting to Post-COVID Work: Strategies for maintaining client relationships in a remote/hybrid work environment.Embracing Technology: The role of AI and technology in enhancing sales and customer interactions.Cultural Lessons: Anecdotes highlighting the value of showing up, humility, and constant improvement.QUOTES"It's part and parcel to a successful organization. You got to keep them fed and you got to give them the insight and the knowledge of what it takes to be successful.""When things went bad, we sold the product that when it didn't work, planes didn't fly. Banks didn't process checks. GM didn't make cars.""It's about being accountable. Being able to do the things other people aren't willing to do to be successful. And really it's the extra effort.""He goes, but you didn't come here to be good. You came here to be great."Find out more about Frank Hauck through the link below.LinkedIn: https://www.linkedin.com/in/frankhauck/This episode is sponsored by Sandler. Sandler is a world leader in innovative sales, leadership, and management training. For more than 50 years, Sandler has taught its distinctive, non-traditional selling system and highly effective sales training methodology, which has helped salespeople and sales managers take charge of the process.
Tony Wilkins is the author of several books including the best-selling Telemarketing Success for small and mid-sized Firms, The Single Person's Cookbook (www.amazon.com) and Surviving the economy. His new book, The Career Whisperer: Behind the Podium is a step by step guide for anyone looking to launch a career as a public speaker or for sales professionals looking for a better way to reach more prospects faster and easier. Mr. Wilkins was also the publisher of Small Business Forum Magazine, and Podium Magazine and speaker's directory. Recently named as one of the Top 10 Media Training Speakers by socialmediaexplore.com he ran a very successful booking service for authors and speakers(working with over 400 speakers per year) and is the creator of the annual Small Business Empowerment Conference and the Women of Influence Summit. Mr. Wilkins was also recently named National Speaker of the year and appointed to Partnering Director of the Public Speaker's Association in San Francisco. Tony was a remarkable person, mentor and great promoter of people. Unfortunately, Tony passed away very unexpectedly this past October at too young of an age and is missed sorely by his community. The world lost a remarkable individual.
Tony Wilkins is the host of the Internet sensation Small Business Forum Radio , reaching nearly 125,000 listeners worldwide. Mr. Wilkins is also the publisher of Small Business Forum Magazine, Foodie Quarterly, The Writers Circle and Podium Magazine. He the host of The Tony Wilkins Show on livestream.com. He's authored three books: Telemarketing Success for Small and Mid-Size Firms, The Single Person's Cookbooks, and Surviving the Economy: Practical Tips from Small Business Owners Around the World.
Listen Here: Tony Wilkins is the author of Telemarketing Success for small and mid-sized Firms, The Single Person’s Cookbook and Surviving the Economy-Tips From Small Business Owners from Across the Globe. He is the host of the Internet sensation Small Business Forum Radio www.blogtalkradio.com/tonywilkins which airs Fridays at 3:30 offering tips from small business experts from […] The post Podcast: How Telemarketing Can Still Be Successful appeared first on JenningsWire.
Tony Wilkins is the author of Telemarketing Success for small and mid-sized Firms, The Single Person’s Cookbook (www.amazon.com) and Surviving the economy-Tips from small business owners from across the globe. Tony was a widely read columnist for Allbusiness.com before writing his current column for Examiner.com. He has been featured in the media on Channel 7's (ABC) The View from the Bay, Progressive Pulse Magazine, B.A.R (Bay Area Reporter) and the 10% Show. Tony is a much sought after lecturer and speaker for The Learning Annex, CIIS (California Institute of Integral Studies, and The Academy of Art College -SF. He is the host of the Internet sensation Small Business Forum Radio on Blog Talk Radio which airs Fridays at 3:30 offering tips from small business experts from around the globe. The show made its debut on July 15th 2011 and boasts an impressive 70,000+ listeners in just over 2 years on the air. In addition, the show (which has a six month waiting list for bookings) is consistently ranked in the top 10% of business shows on the network. He is a small business advocate and the owner of TCS Inc. for the last 30 years, specializing in business development, (cold calling, sales, marketing, promotion) consulting and training (www.businessdevelopmentsolutionsintl.com )working with such clientele as Farmers Insurance, SF Soup Co and USI Insurance. Mr. Wilkins was also recently nominated for a Small Business Advocate Award by The San Francisco Small Business Network and will be broadening his media interest in October 2013 by launching SBFM an online magazine dedicated to helping small business owners find resources, share stories and find leads. Check out the magazine: http://joom.ag/OmuX
Glenn CEO of Dream Arcades is the world's largest manufacturer of non-coin-operated arcades. The company sells hundreds of arcades each year, even delivering one—in pieces—to the research station in Antarctica. Dean Tong is a nationally-known trial consultant and expert who specializes in court cases involving allegations of child abuse and child sexual abuse. estified as an expert witness in 10 states. Jim is the author of a new Dan Brown style thriller, "The Linen God". It is based on the legendary Shroud of Turin, the most studied and controversial religious artifact in human history. Tony Wilkins is the author of Telemarketing Success for small and mid-sized Firms, The Single Person’s Cookbook and Surviving the economy-Tips from small business owners from across the globe.