Podcasts about ecosystm

Audrey William is Principal Advisor at Ecosystm. She is based between Sydney, Australia and Singapore. Audrey has several areas of research focus, including  the Future of Work, Unified Communications, Video and Collaboration, Contact Center, CX, Outsourcing and Conversational AI. Mark Hillary called Audrey to talk about AI in CX - in particular what is happening on the ground in pilots, which are the main tech vendors to watch, and what are the difficulties or blockers that some companies are experiencing - it's not always out-of-the-box! https://www.linkedin.com/in/audrey-william-3a4a04/ https://www.ecosystm.io/

Según la segunda edición del Global Sustainability Barometer, un estudio de Ecosystm, desarrollado por Kyndryl y Microsoft, revela que solo el 21% de las organizaciones considera la tecnología clave para la sostenibilidad, destacando la importancia de los datos y la IA en iniciativas sustentables.

Audrey William is the Principal Adviser at Ecosystm - she is based in Sydney Australia. In this conversation with Mark Hillary, Audrey talks about how companies can listen to their customers more effectively. This especially applies to collecting and using data more effectively to create insight into what their customers need. https://www.linkedin.com/in/audrey-william-3a4a04/ https://team.ecosystm.io/

In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.A full transcript of this episode can be found by visiting:  https://www.verintapacblog.com/podcast/in-conversation-with-ryan-hollenbeck-and-audrey-william/ 

Over the past dozen or so episodes of the Verint podcast, we had some great chats and insightful conversations with senior executives responsible for delivering customer service right across the APAC region. For this edition, we're taking a slightly different approach and talking to an analyst to get their perspective on what is happening with the industry right now. Audrey William, from the research organisation Ecosystm, has been studying and researching the customer engagement market in the APAC region for over 20 years and some may say that what she doesn't know about the industry perhaps isn't worth knowing. It turns out she also has an encyclopedic knowledge of Brazilian jazz.

Audrey William is a Principal Advisor at Ecosystm, based in Sydney, Australia. She recently published a research paper on the contact centre industry in 2019.  In this episode Audrey talks about contact centres, apps, personalisation, and the importance of great customer journey analytics. https://www.linkedin.com/in/audrey-william-3a4a04/ https://www.ecosystm360.com/

Audrey William is a Principal Advisor at Ecosystm, based in Sydney, Australia. Before Ecosystem Audrey spent over 18 years at Frost and Sullivan so she is well known as an experienced and insightful industry analyst A few days ago Audrey published a blog on LinkedIn focused on BCP for contact centres. In the podcast she talks about the article and gives advice on BCP. https://www.linkedin.com/in/audrey-william-3a4a04/ https://www.ecosystm360.com/

Once regarded as flag-bearers of the digital/social media revolution, Facebook and Google and other tech giants have, over the past year, come under fire for digital election manipulation, clandestine personal data collection etc. How do these tech giants plan to address the privacy and security issues that defined last year’s techlash – a term used to describe public animosity towards big tech companies? We chat with Claus Mortensen, Principal Analyst at Ecosystm. He is a leading analyst for issues related to data privacy.

[01.08] Paul Hemming Background and The Idea of EcoSystm [02.56] The Differences with Zen Compound [04.11] The Coworking Business Model [05.56] The Typical Demographic Members [06.54] Funding [07.24] The Workflow When People Join [08.22] Strategy To Get More Member [09.03] Expanding Plan [10.00] The Unique Selling Point of Eco-Systm [10.32] The Future Plan of Eco-Systm

[01.08] Paul Hemming Background and The Idea of EcoSystm [02.56] The Differences with Zen Compound [04.11] The Coworking Business Model [05.56] The Typical Demographic Members [06.54] Funding [07.24] The Workflow When People Join [08.22] Strategy To Get More Member [09.03] Expanding Plan [10.00] The Unique Selling Point of Eco-Systm [10.32] The Future Plan of Eco-Systm