Podcasts about Customer engagement

What if your website could answer pricing questions and book discovery calls before a salesperson ever picked up the phone? Paul DeRoche of Moss Building and Design built "Ask Natalie," an AI tool trained on 7,000+ real projects that walks prospects through actual costs and timelines based on work done in their neighborhood. He breaks down what it actually cost to build and what surprised him most after launch. If you have been wondering how AI can actually move the needle in your remodeling business, this one is worth your time.Want to keep in touch with past clients and prospects without the hassle of writing content yourself? That's exactly what Remodelers AutoPilot does — each month you get a done-for-you email newsletter and social media posts, ready to send.Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights!Key TakeawaysInnovation through Core Values and TechnologyTransparency as a Strategic DifferentiatorProprietary Data and AI for Market AdvantageBlending Human Expertise with AIDigital Tools Enhancing Customer ExperienceAI-Driven Proactive Project ManagementChapters00:00 Introduction to Paul and Moss Construction07:07 The Evolution of Moss and Its Challenges11:11 Innovating with AI: The Birth of Natalie15:15 Customer Engagement and Trust Dynamics21:20 Leveraging Technology for Project Management34:58 AI in Marketing and Project Analytics40:58 The Future of AI in Construction47:21 Customer-Centric Approach in Business

Payments don't fail because teams lack ambition, they fail because the infrastructure can't keep up with what customers expect. We sit down with Mike Milotich, CEO of Marqeta, to unpack how modern issuer processing is changing card issuing from a rigid bank product into configurable, real-time payments infrastructure built for innovation.We trace Mike's 20-year journey across American Express, PayPal, Visa, and now Marqeta, and use that ecosystem view to explain what actually makes a card program work: issuer economics, consumer behavior, local market nuance, and the ability to iterate fast. Along the way, we break down what Marqeta does as an API-first, cloud-based issuer processor operating at global scale and high reliability, and why “building blocks” beat one-size-fits-all platforms when you're trying to launch, learn, and adjust.Then we look ahead at the biggest growth opportunities in card issuing and embedded finance: multinational issuing on a single stack, flexible credentials that can behave like debit, credit, and BNPL, and a broader product continuum that meets customers where they are in their financial journey. We also dig into personalization of rewards, AI-driven experiences, risk and fraud tooling, stablecoin-backed cards for faster cross-border movement, and the early shape of agentic commerce.If you care about the future of payments, card issuing, and customer engagement, this episode is for you.

Marketing leadership has become one of the most volatile seats in business. CMOs and marketing leaders are often expected to create immediate pipeline, prove instant ROI, fix deeper business issues they did not create, defend brand investment, align sales, understand customers, translate strategy across the organization, and still become one of the first functions questioned, blamed, or cut when growth slows. In part one of this master class conversation, Matt Hummel, CMO of Pipeline360, brings a clear reminder back to the table: great marketing starts with trusting the buyer, knowing the customer, and simplifying how you market. In a market obsessed with performance data, attribution, automation, dark social, buyer signals, and immediate results, more complexity does not automatically create better customer understanding. For aspiring CMOs, current CMOs, marketing leaders, founders, and business owners, this conversation is a valuable look at how to lead marketing without getting trapped in the pressure cooker. It challenges you to rethink what it really means to put the customer at the center, not as a tagline, not as another automation workflow, and not as another dashboard filled with signals, but as a deeper responsibility to understand the person, pressure, timing, risk, and decision behind the purchase. The conversation moves through buyer trust, brand versus demand, customer empathy, attribution, sales alignment, CMO pressure, market timing, and the difference between chasing pipeline and building LTV. It is also a reminder to get out of your lane, understand product, spend time with sales, listen to customers, and learn how the whole business works. Because the best CMOs are not just campaign operators. They are translators, mediators, trust builders, and business leaders who know how to connect marketing to revenue, customer experience, and long term growth. Beyond The Episode Gems: Connect With Matt Hummel on LinkedIn Listen To Troy On Matt's Podcast, Pipeline Brew: The Evolving Role of CMOs & Community Building Visit Pipeline360 website to learn more about how they solve B2B marketers' biggest headaches Buy Troy's Book, Strategize Up: The Blueprint To Scale Your Business StrategizeUpBook.com Discover All Podcasts On The HubSpot Podcast Network Get Free HubSpot Marketing Tools To Help You Grow Your Business Grow Your Business Faster Using HubSpot's CRM Platform Support The Podcast & Connect With Troy:  Rate & Review iDigress: iDigress.fm/Reviews Follow Troy's Socials @FindTroy: LinkedIn, Instagram, Threads, TikTok Subscribe to Troy's YouTube Channel For Strategy Videos & See Masterclass Episodes Need Growth Strategy, A Keynote Speaker, Or Want To Sponsor The Podcast? Go To FindTroy.com  

As AI handles more outreach and automation, the recruiters who stand out will be the ones who build stronger human connections. Host Kortney Harmon sits down with leadership consultant Shad Tidler to explore practical strategies for earning trust, adapting communication styles, and creating more meaningful client relationships in today's recruiting landscape.Shad shares actionable insights on interrupting predictable sales patterns, using DISC principles to improve communication, and building trust through consistency, empathy, and transparency—without losing efficiency in an AI-driven world.Discover how relationship-driven recruiters can create stronger client alignment and stand out in the age of AI.______________Follow Shad Tidler on LinkedIn: LinkedIn | ShadFollow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Want to learn more about Crelate? Book a demo hereSubscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience 

A Window-Seat Guide To Flying Over The Belize Blue Hole A perfect circle of deep blue in the middle of the Caribbean Sea sounds unreal until you see it from a window seat. We're on the ground at San Pedro Airport in Belize, moments from boarding a Tropic Air flight tour to the famous Belize Blue Hole, a vast marine sinkhole set within the Belize Barrier Reef, a protected UNESCO World Heritage site. If you're planning a Belize holiday and want a high-impact experience that fits into a tight schedule, this short Travel Wise vignette is built to help you decide quickly and travel smarter. Phil Blizzard talks to Roanne Badillo, Tropic Air's Director of Sales and Customer Engagement, who walks us through what makes this aerial sightseeing trip special: flying out from San Pedro gives you bonus scenery over smaller islands and reef formations before you even reach the main event. Once you arrive, the captain turns the aircraft on both sides so everyone gets a clean view for photos and video, and you may even spot a nearby shipwreck and Half Moon Caye. It's a visual feast of shifting blues and greens that you simply can't understand from sea level. We also dig into the practical details travellers actually care about, including the small aircraft set-up and why the Blue Hole tour caps passenger numbers so everyone gets a window seat. Plus, if you want to mix reef views with ancient history, we touch on Tropic Air's Lamanai tour towards Orange Walk, combining a flight with a river journey and time exploring Maya temples. If you enjoy quick, useful travel tips and destination guides, subscribe, share the episode with your travel mate, and leave a review so more people can find Travel Wise. For more information visit www. TropicAir.com

This week we sit down with Field Solution Architects Anthony Nocentino and Justin Emerson explore an interesting convergence happening in data architecture—the blending of traditionally separate block and file/object storage systems. Likening the experience to a Chocolate Peanut Butter Cup, Anthony (a database expert focused on block storage) and Justin (an expert in unstructured data and file/object storage) discuss how the clear historical distinctions between structured and unstructured data are rapidly blurring. This shift is fueled by modern challenges like high-scale analytics, data governance, and the rise of technologies like Large Language Models (LLMs) and agentic interactions, which no longer care where the data lives. Our conversation dives into the technical tipping point enabled by data virtualization, referencing features like SQL Server 2022's object integration, which allows a database engine to access data stored efficiently on object storage. This capability is far more than an archival play; it helps customers achieve scale-out analytics, improve data governance by maintaining one canonical copy of data across different performance buckets, and simplify tedious operations like SQL backups by bypassing legacy file system complexities. Anthony and Justin highlight how Everpure's platform aligns perfectly with this new reality. Finally, Anthony and Justin discuss the path forward, noting that the technology is underutilized due to organizational silos and an awareness problem. The next big evolution will focus on security and governance for this distributed data via open table formats like Iceberg and catalogs such as Polaris. We close with what currently excites them: Anthony on collaborating with AI (Claude) to create code and speed up outcomes, and Justin on Everpure's core philosophy of simplicity, efficiency, and treating customers like people, particularly in the context of the current economic conditions. To learn more, visit: https://www.everpuredata.com/platform.html Check out the new Everpure digital customer community to join the conversation with peers and Pure experts: https://purecommunity.purestorage.com/ 00:00 Intro and Career Journeys 04:30 Customer Engagement and SKO 09:55 Vacation Recap 13:45 History of Block and Object Storage 16:04 Why Convergence Now? 20:30 Data Virtualization 25:55 Exploring Access Patterns 29:05 What's Holding Back Adoption 36:02 Simplicity for DBAs

In this episode of the Mainframe Connect podcast's I Am a Mainframer series, J.J. Lovett, Lead for Education and Customer Engagement at Broadcom Mainframe Division, shares his journey from CA Technologies customer advocacy to leading Mainframe Open Education, Vitality programs, and practitioner engagement at events like SHARE and IDUG.J.J. tackles the mainframe skills gap head-on, explaining why it's both a navigation challenge (knowing where to find talent) and a time gap (2-4 years to master sysprog/admin roles). He highlights shifting demographics—millennials and Gen Z now dominate BMC surveys—and how Broadcom addresses this through student user groups, mentorship, and open source integration with projects like Zowe and COBOL."The mainframe isn't a job, it's a career" – J.J. advises college grads: start with z/OS Explore, embrace risks, and recognise mainframe's extensibility through APIs. He shares his vision for proactive succession planning and a future where mainframe experience makes technologists more versatile across IT.Celebrating Military Appreciation Month – J.J. represents military veterans bringing discipline and leadership to mainframe education and customer success during May's Military Appreciation Month.#mainframe #IamaMainframer #OpenSource #Broadcom #MainframeSkills #MilitaryAppreciationMonth #podcast #openmainframeproject #LinuxFoundation #StevenDickens #MainframeConnect #Careers #Zowe

FOLLOW UP: FCA WARNS PAYOUT SCHEME MAY FOLDThe Financial Conduct Authority has warned that there will be a delay of unknown time frame and even the potential for the finance mis-selling scheme to be cancelled, thanks to the appeals lodged. For more information on this, click this Autocar article link here.APRIL 2026 NEW CAR REGISTRATION FIGURESApril 2026 had the most registrations, since 2019. All except diesel market share went up, with BEV being the most impressive and ending up with an April market share of 26.2% meaning it is at 23.1% for the year so far. Once again Fleet is doing a lot of heavy lifting, although Private rose taking the year to date up to 40.1%. You can find out more, by clicking this SMMT article link here.HONDA AUTOMOTIVE UK GETS A NEW BOSSMichael Doyle replaces Rebecca Adamson, who moves to head up Customer Engagement for Honda Motor Europe. Doyle is coming from Honda Motor Southern Africa, where he was Vice President. Click this MotorTrader article link here, for more.NISSAN TO MERGE SUNDERLAND PRODUCTION LINESNissan is consolidating production lines into one over the next year, at their Sunderland facility. This will apparently not lead to any job losses at the site. Production numbers in 2025 was nearly half that of 2019. For more on this story, click this link to read an electrive article.PORSCHE COST CUTTING BEGINSPorsche has announced it will close three subsidiary companies with 500 jobs going as a consequence. Cellforce Group, battery tech; Porsche eBike, electric drives for bicycles; and Cetitec GmbH, software for data communications are to be shut down. The company will now “refocus on its core business”. If you want to read more, click this Yahoo!Finance article link here.FORD SELLING PART OF SPANISH PLANT TO GEELYFord is looking to sell part of their Valencia plant to Geely, which currently only makes the Kuga. This would be Geely's first European production based. To find out more, click this Autocar article link here.VW IS RIVIAN'S LARGEST SHAREHOLDERThe Volkswagen Group has upped its stake in Rivian from 8.6% to 15.9%, making it the largest single investor in the company. This moves Amazon to second. Rivian has been hitting the milestones the original deal required, which has meant they have received $3 billion from the German company since the announcement of the investment. You can read more, by clicking this TechCrunch article link here.If you like what we do, on this show, and think it is worth a £1.00, please consider supporting us via Patreon. Here is the link to that CLICK HERE TO SUPPORT THE PODCASTNEW NEW CAR NEWS -Nissan X-TrailNissan revealed their new X-Trail, a few weeks back. The company is aiming at the likes of the Skoda Kodiaq, Kia Sorento and Peugeot 5008 with this vehicle. No technical specifications have been revealed. Click this Autocar article link to see more.Lexus TZLexus has released images of the TZ, an electric six seat SUV aimed at the Volvo EX90. The vehicle is based on the RZ platform and will have an 96kWh battery enabling a range of up to 330 miles in perfect conditions. The TZ is coming to the UK in 2027 but there are no details as to the price or final specifications. Click this Autocar article link, for more.Morgan Supersport 400Morgan has revealed the Supersport 400 which takes the Supersport and makes its more. The retuned B58 twin-turbo straight-six engine will produce 402bhp, bringing down the 0-62 to 3.6 seconds which is 0.2 seconds quicker than the normal version. On the road price starts at £138,883.00. Click this EVO article link here to read more.LUNCHTIME WATCH: HOW CAR DEALERSHIPS SCAM AMERICALongtime listeners will have heard Alan bemoan how awful American car dealerships and the business model are. He has explained how the price is never the price you first see. But to show how really bad it is we are recommending a Wendover Productions video explaining just how dreadful they are, click this YouTube link to see more.LIST OF THE WEEK: GREAT PEOPLE'S CARSAutocar have a large slideshow dedicated the cars that helped bring mobility to the world. Do you agree with the choices made? What would you pick? Click this link here to see what options you have to select from.AND FINALLY: TIME TO ASK THE DANES TO GO FRENCHA British Engineer, Dave Collins, has created a Lego copy of the Renault 5 Turbo 3E and submitted it to Lego to be considered for making into a model the company sells. Submitted on the 15 April this has already received 8,199 votes (at the time of recording). Click this Top Gear article to read more.To go see the page on Lego Ideas and vote, click this link here.

On today's program, Michael Rogers talks with Kory Miller, Director of Business Development for Detroit-area based ShowReady, a VIP member of the Small Business Association of Michigan. It's woman-owned nationally certified WBENC event technology production company. Based in the Detroit area, services extend throughout the United States and globally with an experienced team of event engineers and experts. "We're in this whole world of AI and everything, but I don't think you'll ever replace the human touch," Miller says. The Small Business Association of Michigan is the only statewide and state-based association that focuses solely on serving the needs of Michigan's small business community. We have been successfully serving small businesses like yours in all 83 counties of Michigan since 1969. We're located in Lansing, just one block from the Capitol. Our mission is to help Michigan small businesses succeed by promoting entrepreneurship, leveraging buying power and engaging in political advocacy. When small businesses band together through the Small Business Association of Michigan, they achieve more than they could on their own.  Our 32,000 members are as diverse as Michigan's economy. From accountants to appliance stores, manufacturers to medical, and restaurants to retailers, what unites the SBAM membership is the spirit of entrepreneurship…a spirit that drove you to start and continue to operate your own business because you believe you can do something better than anyone else is doing it! (music licensed from www.jukedeck.com)

The founders of Feel Goods built an eight-figure supplement brand with 100 million organic impressions and not a single product on a retail shelf. Their secret was radical transparency, founder-led content, and treating TikTok like a free testing lab before ever spending on paid ads. For more on Feel Goods and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Summary In this episode of the AI for Sales podcast, Chad Burmeister interviews Carlos Corredor, CEO of Condor, about the intersection of AI and marketing. They discuss how AI can enhance customer engagement, the importance of quality touch points, and the misconceptions surrounding AI. Carlos emphasizes the need for human oversight in AI processes and the importance of finding the right audience for marketing messages. They also touch on emerging technologies, the ethical implications of AI, and the skills necessary for success in the evolving landscape of AI-driven marketing. Takeaways Marketing can drive revenue, not just incur costs. Quality touch points enhance customer engagement. The increase in touch points often sacrifices quality. AI is a tool, not a magic solution. Effort and resources are needed for effective AI use. Human oversight is crucial in AI applications. Finding the right audience is key to marketing success. AI governance requires collaboration across sectors. Skills in AI are essential for future marketing roles. Industry expertise enhances AI effectiveness. Chapters 00:00 Introduction to AI in Sales 02:37 The Role of AI in Customer Engagement 05:33 Challenges of Personalization in Marketing 08:23 Misconceptions About AI 11:09 Balancing Automation and Human Touch 14:48 Emerging Technologies in Marketing 18:38 Ethics and Governance in AI 22:36 Skills for Success in AI Marketing The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

America's electric companies are using AI to enhance the customer experience and identify opportunities to lower bills. On this episode, PSEG Long Island Vice President of Customer Operations Lou DeBrino and Bidgely Chief Product Officer Ted Nielsen discuss how electric companies are using smart meter data and advanced analytics to provide tailored energy insights and strengthen customer engagement. They explore how these tools are supporting grid reliability while helping customers better understand their energy use, shift consumption habits, and save money. This episode is sponsored by Bidgely, which provides AI platforms that optimize grid management and customer engagement for electric companies. Learn more.

Send us Fan MailEven as SharkNinja has grown into a home goods behemoth with a market cap over $17 billion, the fundamental expectations of its customers have remained the same: They want to see the company deliver the same value it has always provided them. Known for its Shark vacuums and its Ninja blenders among other products, SharkNinja still focuses on one consumer at a time. Or to put it another way, CEO Mark Barrocas has often said that the goal is to build the business one five-star review at a time. For SharkNinja, providing value to its customers goes beyond just delivering great products. It's also about delivering top-notch customer service that creates a superior customer experience. Jake Finch, Vice President of Global Customer Experience for SharkNinja, has seen customer experience become a much more holistic deliverable for companies today.

Jason Wild is a globally recognized innovation strategist and co-author of the groundbreaking book “Genius at Scale: How Great Leaders Drive Innovation,” written alongside Dr. Linda A. Hill of Harvard Business School and Emily Tedards. A former child actor turned business leader, Jason has shaped innovation strategy for some of the world's most iconic brands—including Microsoft, Salesforce, and IBM—while advising CEOs across six continents. As the former Global Vice President of CEO Co-Innovation and Customer Engagement at Microsoft, Jason brings a rare blend of practitioner experience and thought leadership to the art and science of scaling breakthrough ideas.Takeaways:Stop Falling in Love with Ideas and Start Falling in Love with Problems: Most companies pour millions into brainstorming and ideation—and then wonder why nothing actually changes. Jason nails it: innovation isn't about getting to the top of the mountain, it's about making it back down alive. More initiatives die in execution than in conception. The Waldorf Astoria didn't have a slow elevator problem—they had a boring wait problem. An intern with a mirror solved what a million-dollar algorithm couldn't. Leaders, stop rewarding ideas and start rewarding impact. Pick the right problem and the solution will follow.Innovation Is a Social Process—You Can't Mandate It, Delegate It, or Dictate It: Jason has spent 25 years in tech and he'll tell you straight: it's more about people than technology. The most innovative companies don't obsess over the “what” of innovation—they master the “how.” They build communities where the best ideas rise organically, not because someone with the biggest title pounds the table. Creative abrasion, psychological safety, and diverse perspectives aren't corporate buzzwords—they're the operating system of every company that's actually scaling something that matters. AI isn't going to replace you. But a clueless leader who thinks AI can do your job? That's the real threat.Wayfinding Is the New Leadership—Forget the Five-Year Plan: The old playbook of pathfinding—point A to point B, remove barriers, minimize turbulence—is dead. AI, quantum, blockchain—the ground is literally shifting under our feet every week. Jason and his co-authors call it wayfinding: figuring out the destination while you're already on the way there. It's uncomfortable. It demands humility. And it's the only leadership approach that actually works when you're leading in fog. Stop pouring new technology on old thinking and start building the framework to navigate what's next.Sound Bytes:“The most innovative companies don't focus on the what, they focus on how. And they focus on creating a community where organically innovation happens and the best ideas thrive.”“I don't think people should be necessarily worried about the conversation of AI taking your job. But I think you should be more worried about some leader who is clueless, thinking that AI can do your job.”“Get in the right mindset and you surround yourself with the right people that are willing and able to innovate and seemingly impossible is not.”Connect & Discover Jason Wild:LinkedIn: Jason WildBook — Genius at Scale: How Great Leaders Drive InnovationAmazon: Genius at ScaleWebsite: GeniusatScale.com

Rethinking Security from the OS Up in the Age of AI Karen Heart discusses a file-system–first approach to security, arguing that most modern attacks—including ransomware and supply chain compromises—succeed because they inherit user permissions and operate inside overly trusted system structures. She explains how limiting file access, socket (network) access, and privilege escalation at the operating system level can reduce entire classes of attacks. Rather than relying on reactive detection, her approach emphasizes immutable, allowlisted controls embedded close to the kernel layer, designed to prevent both data exfiltration and malicious code execution at the source. The conversation also explores how AI agents and contractors expand the attack surface, reinforcing the need for strict isolation, backup protection, and deterministic system boundaries. Segment Resources: https://www.simonandschuster.com/books/Zero-Day-Secure/Karen-Heart/9781968865078 ​The New Era of DNS Resilience: Breaking down the newly finalized NIST SP 800-81 Craig Sanderson from Infoblox will dive into the newly finalized NIST SP 800-81 as it marks a pivotal shift in DNS security, emphasizing resilience through modernized practices tailored for today's distributed, cloud-driven, and threat-laden environments. This update provides actionable guidance for organizations to strengthen DNS infrastructure against evolving threats like ransomware and data exfiltration, while prioritizing initiatives like DNSSEC, encryption, and protective DNS for immediate risk reduction. This segment is sponsored by Infoblox. Visit https://securityweekly.com/infobloxrsac to learn more about them! Agentic AI and the Future of Threat Intelligence Operations Security teams collect large volumes of threat intelligence but often struggle to translate that information into coordinated operational response. This discussion explores how organizations are embedding intelligence directly into security workflows and introducing AI agents to support investigation, enrichment and response. Sachin will discuss Cyware's Agentic Fabric approach and the evolution toward an agent-centric model, where a portfolio of specialized agents assists analysts across threat intelligence, detection engineering and response workflows. The conversation will focus on how AI can support security teams while maintaining human oversight and operational control. This segment is sponsored by Cyware. Visit https://securityweekly.com/cywarersac to learn more about them! Beyond the Audit: Making Cyber Risk Continuous, Quantified, and Actionable Most companies assess cyber risk once a year and call it done — but for organizations managing dozens of subsidiaries or portfolio companies, that's a costly blind spot. In this RSA interview, Resilience's VP of Customer Engagement explores why measuring risk in dollars (not color-coded charts) changes the conversation at the board level, and why the organizations best positioned to prevent losses are the ones treating cyber risk as a continuous discipline rather than an annual exercise. See it in action. Request a demo at https://securityweekly.com/resiliencersac. Delinea: Redefining Identity Security for the Agentic AI Era As enterprises scale agentic AI and automation, privileged access is increasingly required by non-human identities (NHIs) that operate autonomously across hybrid and cloud-native environments, introducing risks that static, credential-based models were never designed to govern. Delinea's recent of acquisition of StrongDM. This segment is sponsored by Delinea. Visit https://securityweekly.com/delinearsac to learn more about them! Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-456

Rethinking Security from the OS Up in the Age of AI Karen Heart discusses a file-system–first approach to security, arguing that most modern attacks—including ransomware and supply chain compromises—succeed because they inherit user permissions and operate inside overly trusted system structures. She explains how limiting file access, socket (network) access, and privilege escalation at the operating system level can reduce entire classes of attacks. Rather than relying on reactive detection, her approach emphasizes immutable, allowlisted controls embedded close to the kernel layer, designed to prevent both data exfiltration and malicious code execution at the source. The conversation also explores how AI agents and contractors expand the attack surface, reinforcing the need for strict isolation, backup protection, and deterministic system boundaries. Segment Resources: https://www.simonandschuster.com/books/Zero-Day-Secure/Karen-Heart/9781968865078 ​The New Era of DNS Resilience: Breaking down the newly finalized NIST SP 800-81 Craig Sanderson from Infoblox will dive into the newly finalized NIST SP 800-81 as it marks a pivotal shift in DNS security, emphasizing resilience through modernized practices tailored for today's distributed, cloud-driven, and threat-laden environments. This update provides actionable guidance for organizations to strengthen DNS infrastructure against evolving threats like ransomware and data exfiltration, while prioritizing initiatives like DNSSEC, encryption, and protective DNS for immediate risk reduction. This segment is sponsored by Infoblox. Visit https://securityweekly.com/infobloxrsac to learn more about them! Agentic AI and the Future of Threat Intelligence Operations Security teams collect large volumes of threat intelligence but often struggle to translate that information into coordinated operational response. This discussion explores how organizations are embedding intelligence directly into security workflows and introducing AI agents to support investigation, enrichment and response. Sachin will discuss Cyware's Agentic Fabric approach and the evolution toward an agent-centric model, where a portfolio of specialized agents assists analysts across threat intelligence, detection engineering and response workflows. The conversation will focus on how AI can support security teams while maintaining human oversight and operational control. This segment is sponsored by Cyware. Visit https://securityweekly.com/cywarersac to learn more about them! Beyond the Audit: Making Cyber Risk Continuous, Quantified, and Actionable Most companies assess cyber risk once a year and call it done — but for organizations managing dozens of subsidiaries or portfolio companies, that's a costly blind spot. In this RSA interview, Resilience's VP of Customer Engagement explores why measuring risk in dollars (not color-coded charts) changes the conversation at the board level, and why the organizations best positioned to prevent losses are the ones treating cyber risk as a continuous discipline rather than an annual exercise. See it in action. Request a demo at https://securityweekly.com/resiliencersac. Delinea: Redefining Identity Security for the Agentic AI Era As enterprises scale agentic AI and automation, privileged access is increasingly required by non-human identities (NHIs) that operate autonomously across hybrid and cloud-native environments, introducing risks that static, credential-based models were never designed to govern. Delinea's recent of acquisition of StrongDM. This segment is sponsored by Delinea. Visit https://securityweekly.com/delinearsac to learn more about them! Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-456

Rethinking Security from the OS Up in the Age of AI Karen Heart discusses a file-system–first approach to security, arguing that most modern attacks—including ransomware and supply chain compromises—succeed because they inherit user permissions and operate inside overly trusted system structures. She explains how limiting file access, socket (network) access, and privilege escalation at the operating system level can reduce entire classes of attacks. Rather than relying on reactive detection, her approach emphasizes immutable, allowlisted controls embedded close to the kernel layer, designed to prevent both data exfiltration and malicious code execution at the source. The conversation also explores how AI agents and contractors expand the attack surface, reinforcing the need for strict isolation, backup protection, and deterministic system boundaries. Segment Resources: https://www.simonandschuster.com/books/Zero-Day-Secure/Karen-Heart/9781968865078 ​The New Era of DNS Resilience: Breaking down the newly finalized NIST SP 800-81 Craig Sanderson from Infoblox will dive into the newly finalized NIST SP 800-81 as it marks a pivotal shift in DNS security, emphasizing resilience through modernized practices tailored for today's distributed, cloud-driven, and threat-laden environments. This update provides actionable guidance for organizations to strengthen DNS infrastructure against evolving threats like ransomware and data exfiltration, while prioritizing initiatives like DNSSEC, encryption, and protective DNS for immediate risk reduction. This segment is sponsored by Infoblox. Visit https://securityweekly.com/infobloxrsac to learn more about them! Agentic AI and the Future of Threat Intelligence Operations Security teams collect large volumes of threat intelligence but often struggle to translate that information into coordinated operational response. This discussion explores how organizations are embedding intelligence directly into security workflows and introducing AI agents to support investigation, enrichment and response. Sachin will discuss Cyware's Agentic Fabric approach and the evolution toward an agent-centric model, where a portfolio of specialized agents assists analysts across threat intelligence, detection engineering and response workflows. The conversation will focus on how AI can support security teams while maintaining human oversight and operational control. This segment is sponsored by Cyware. Visit https://securityweekly.com/cywarersac to learn more about them! Beyond the Audit: Making Cyber Risk Continuous, Quantified, and Actionable Most companies assess cyber risk once a year and call it done — but for organizations managing dozens of subsidiaries or portfolio companies, that's a costly blind spot. In this RSA interview, Resilience's VP of Customer Engagement explores why measuring risk in dollars (not color-coded charts) changes the conversation at the board level, and why the organizations best positioned to prevent losses are the ones treating cyber risk as a continuous discipline rather than an annual exercise. See it in action. Request a demo at https://securityweekly.com/resiliencersac. Delinea: Redefining Identity Security for the Agentic AI Era As enterprises scale agentic AI and automation, privileged access is increasingly required by non-human identities (NHIs) that operate autonomously across hybrid and cloud-native environments, introducing risks that static, credential-based models were never designed to govern. Delinea's recent of acquisition of StrongDM. This segment is sponsored by Delinea. Visit https://securityweekly.com/delinearsac to learn more about them! Show Notes: https://securityweekly.com/esw-456

Rethinking Security from the OS Up in the Age of AI Karen Heart discusses a file-system–first approach to security, arguing that most modern attacks—including ransomware and supply chain compromises—succeed because they inherit user permissions and operate inside overly trusted system structures. She explains how limiting file access, socket (network) access, and privilege escalation at the operating system level can reduce entire classes of attacks. Rather than relying on reactive detection, her approach emphasizes immutable, allowlisted controls embedded close to the kernel layer, designed to prevent both data exfiltration and malicious code execution at the source. The conversation also explores how AI agents and contractors expand the attack surface, reinforcing the need for strict isolation, backup protection, and deterministic system boundaries. Segment Resources: https://www.simonandschuster.com/books/Zero-Day-Secure/Karen-Heart/9781968865078 ​The New Era of DNS Resilience: Breaking down the newly finalized NIST SP 800-81 Craig Sanderson from Infoblox will dive into the newly finalized NIST SP 800-81 as it marks a pivotal shift in DNS security, emphasizing resilience through modernized practices tailored for today's distributed, cloud-driven, and threat-laden environments. This update provides actionable guidance for organizations to strengthen DNS infrastructure against evolving threats like ransomware and data exfiltration, while prioritizing initiatives like DNSSEC, encryption, and protective DNS for immediate risk reduction. This segment is sponsored by Infoblox. Visit https://securityweekly.com/infobloxrsac to learn more about them! Agentic AI and the Future of Threat Intelligence Operations Security teams collect large volumes of threat intelligence but often struggle to translate that information into coordinated operational response. This discussion explores how organizations are embedding intelligence directly into security workflows and introducing AI agents to support investigation, enrichment and response. Sachin will discuss Cyware's Agentic Fabric approach and the evolution toward an agent-centric model, where a portfolio of specialized agents assists analysts across threat intelligence, detection engineering and response workflows. The conversation will focus on how AI can support security teams while maintaining human oversight and operational control. This segment is sponsored by Cyware. Visit https://securityweekly.com/cywarersac to learn more about them! Beyond the Audit: Making Cyber Risk Continuous, Quantified, and Actionable Most companies assess cyber risk once a year and call it done — but for organizations managing dozens of subsidiaries or portfolio companies, that's a costly blind spot. In this RSA interview, Resilience's VP of Customer Engagement explores why measuring risk in dollars (not color-coded charts) changes the conversation at the board level, and why the organizations best positioned to prevent losses are the ones treating cyber risk as a continuous discipline rather than an annual exercise. See it in action. Request a demo at https://securityweekly.com/resiliencersac. Delinea: Redefining Identity Security for the Agentic AI Era As enterprises scale agentic AI and automation, privileged access is increasingly required by non-human identities (NHIs) that operate autonomously across hybrid and cloud-native environments, introducing risks that static, credential-based models were never designed to govern. Delinea's recent of acquisition of StrongDM. This segment is sponsored by Delinea. Visit https://securityweekly.com/delinearsac to learn more about them! Show Notes: https://securityweekly.com/esw-456

In dieser Folge sprechen Anja Schneider, verantwortlich für Customer Engagement und Adoption in Mittel- und Osteuropa bei SAP, und Christina Lehmann, Strategieberaterin mit Fokus auf Finanzt Transformation, über das SAP Business Transformation Framework (BTF) – und darüber, wie sich komplexe Veränderungsvorhaben gestalten lassen.Im Mittelpunkt steht die Frage, wie sich Transformation steuern und in messbaren Geschäftswert überführen lässt. Das BTF bündelt dafür strategische Zielbilder, operative Steuerungsinstrumente und Change-Aspekte in einem modularen Ansatz, der Fragmentierung reduziert, Transparenz schafft und Transformationsvorhaben zum Erfolg führt.Transformation gelingt, wenn sie tief mit der Unternehmensstrategie abgestimmt ist – und wenn Technologie gezielt eingesetzt wird, um diese Strategie zum Leben zu erwecken. Anja Schneider hebt disziplinierte Umsetzung, gemeinsame Entscheidungsfindung und starke Governance als die Schlüssel zu schnelleren Entscheidungen, weniger Reibung und dauerhaftem Vertrauen hervor.Christina Lehmann erläutert zudem die sieben Bausteine des Frameworks – von Roadmaps und KPIs bis zu Change-Analysen – und grenzt es von SAP Activate ab. Ergänzend geben beide Einblicke in die praktische Anwendung, etwa in Business Transformation Labs. Auch aktuelle Themen wie Generative KI, Governance und End-to-End-Orchestrierung werden eingeordnet. Transformation bleibt ein Dauerbrenner und ist zugleich aktueller denn je. Ein passender Anlass, dieses Thema in der 400. Folge aufzugreifen

In this episode, Kathryn Turnoff talks with Corinne Crockett, CMO at Hiya, about how the brand uses post-purchase surveys, customer DMs, and iterative launches to build a data-driven yet deeply human kids' health and wellness brand. Guest Quote: “ A consumer doesn't live in this split world where they only experience organic channels or only experience paid channels, they're living in the real world. There really is no way to delineate very specifically pure paid traffic, pure organic traffic. It's really about the blended experience that you create. Of course, we're always looking at individual channel performance and in-platform in understanding that, but the bigger picture is that how does it work together? What is your customer journey path? How many channels are people interacting with? How many touch points are there? And it's not paid and organic. They're a full person just in the world experiencing your brand.” – Corinne Crockett Episode Breakdown: [04:59] Alchemy Unveiled From symphony to signal: Corinne breaks down how Hiya treats KPIs as an interconnected system, why she goes 10 layers deeper with post-purchase surveys, and how staying in the Instagram DMs gives her team real-time customer insight that no dashboard can replicate. [14:44] From Nuggets to Campaign Gold From data to creative breakthrough: Corinne shares how upper-funnel thinking led Hiya to a comedy influencer campaign that drove massive engagement, why a Mattel partnership doubled user acquisition overnight, and how measuring packaging impact turned a qualitative brand moment into hard revenue. [28:35] Gold Rush Round Trust your gut, not the split: Corinne calls out the paid vs. organic myth, champions the conceptual leaps data will never deliver, and reveals why hearing a customer say a product changed their kid's life is what keeps her in the consumer business. Links & Resources: Connect with KathrynConnect with CorinneLearn more about Hiya  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us Fan MailFor most consumers, telecom is largely invisible. It powers everyday moments, streaming, messaging, navigation, but rarely commands attention. When it does, expectations are straightforward: reliable service, fair pricing, and a seamless experience. For Deutsche Telekom AG, meeting those expectations is only part of the equation. The company is focused on extending its role beyond connectivity, building a model where it becomes a meaningful part of customers' daily lives through added value and relevance. Loyalty360 spoke with Arnab Goswami, VP of Customer Engagement and Partnerships, about how Deutsche Telekom is rethinking loyalty through its Magenta Moments program, creating a partner-driven ecosystem, and scaling a unified experience across diverse markets. 

In this episode of The Voice of Retail, host Michael LeBlanc welcomes Trinadha Kandi, Managing Director – Customer & Marketing at Deloitte Digital, for a deep dive into how artificial intelligence is transforming personalization, customer engagement, and retail growth strategies. Kandi begins by addressing one of the most persistent challenges in retail: the widespread confusion between targeting and true personalization. For years, brands have equated personalization with increasing the volume of messages sent to consumers. However, as Kandi explains, real personalization is about delivering contextually relevant, timely, and meaningful interactions that reflect individual customer preferences—not simply increasing communication frequency. Drawing on Deloitte's research, Kandi highlights that customers are significantly more likely to engage with and spend more at brands that deliver authentic personalized experiences. He explains how leading retailers are seeing measurable improvements in conversion rates, customer loyalty, and average order value by investing in omnichannel personalization strategies powered by advanced data and AI capabilities. A major theme throughout the conversation is the evolution of AI in retail—from experimentation to real-world execution. Reflecting on insights from Shoptalk, Kandi notes that “agentic commerce” has moved beyond conceptual discussions into active deployment. Retailers are now launching AI-powered shopping agents capable of anticipating customer needs and orchestrating seamless experiences across touch points. However, Kandi emphasizes that AI is not a plug-and-play solution. Success requires strong data foundations, cross-functional collaboration, and a willingness to rethink organizational structures and processes. Retailers must move beyond siloed channel strategies and adopt a holistic, customer-centric approach supported by continuous experimentation and learning. The discussion also explores how organizations are structuring AI capabilities internally. Kandi points to the rise of centralized AI centres of excellence, enabling governance and scalability while allowing individual business functions to innovate within a coordinated framework. Looking ahead, Kandi predicts that AI will quickly become table stakes across retail. The real differentiation will come from how brands integrate AI with authentic storytelling and brand identity—training systems not just on customer data, but also on tone, voice, and values to ensure interactions feel human and relevant. The episode concludes with practical guidance for retailers: invest in discoverability, embrace conversational AI, and leverage data to anticipate customer needs. As AI reshapes how consumers search and shop, retailers must actively participate in shaping those journeys to remain competitive. For more information:  https://www.deloittedigital.com/us/en/insights/research/personalizing-growth.html https://www.deloittedigital.com/us/en.html https://www.linkedin.com/in/trinadh/ Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025 and 2026. Thinkers 360 has named him on of the Top 50 global thought leaders in retail. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Send us Fan MailFor many brands, the future of customer loyalty is increasingly unfolding on mobile phones. Mobile engagement platforms are quickly becoming central to how brands build relationships, deliver timely value, and personalize experiences at scale. As loyalty programs evolve from transactional reward systems to continuous engagement ecosystems, mobile messaging is emerging as one of the most effective ways to maintain that connection. Alex Campbell, CIO and co-founder of Vibes, a mobile engagement platform, believes the shift reflects a broader change in how consumers interact with brands in a digital-first environment. 

In this special episode of Mainframe Voices, we explore how open source is helping people discover, enter, and grow their careers on the mainframe. Our guests share how contributing to open source projects on IBM Z has given them hands‑on experience, visibility, and a community that supports their professional journeys.Featuring: •Steven Dickens – CEO and Principal Analyst, Top 3 Global Technology Industry Analyst, Advisor to Tech Vendor Executives •Sarah Julia Kriesch - Senior Lead, Mainframe Architect & Open Source Evangelist - zCloud @Kyndryl•John Lovett - Head of Education & Customer Engagement for the Mainframe Software Division @Broadcom Inc.•Junior Tamekem Tadiffo - IBM Z Student Ambassador•Marcus Davage - Lead Product Developer@BMC Software•Hunter Johnson - Product Marketing Engineer@Beyond Code(Broadcom)You will hear how open source has: - Lowered the barrier to getting practical mainframe experience - Helped contributors build portfolios they can share with employers - Created mentorship and networking opportunities across the global ecosystem.The Mainframe Connect podcast includes the I Am a Mainframer series, Mainframe Voices, and other content exploring relevant topics with mainframe professionals, sponsored by the Open Mainframe Project, a Linux Foundation initiative.#MainframeVoices #MainframeConnect #OpenMainframeProject #LinuxFoundation #Mainframe #OpenSource #IBMZ

Chapter 5 of this 6-part CoralTree Customer Journey series gets into the guest-facing side: how the strategy shows up in communication and touchpoints across the stay. A strong customer journey does not come from slogans. It comes from leadership decisions, team training, and operational discipline - and now you can see it in the guest-facing moments. I talk with Angela Berkey, VP of Customer Engagement at CoralTree Hospitality, about using guest preferences, local context, and property-level ideas to shape pre-arrival messages, arrivals, in-stay surprises, and post-stay rebooking moments. Here is what we cover: ·        How they use guest preferences to shape communication before arrival ·        Arrival moments like a personalized welcome beverage ·        In-stay surprises and delights that feel intentional ·        Departure touchpoints that support loyalty and return visits ·        Post-stay messages tied to what the guest actually did (like spa visits) ·        Why the experience still changes by property and destination If you are jumping in here, watch Chapters 1-4 first - this guest-facing work comes from the strategy and workshop process. Next week (final chapter): property-level execution with a GM making it real on the ground. Want to follow the full series and catch any chapters you miss? Subscribe to the #NoVacancyNews newsletter by texting HOTEL to 66866. Thanks to Unifocus for supporting this series. Unifocus, technology that drives value. Visit Unifocus.com.

In this episode, Wade Swikle interviews Matt Young, owner of iHaul iMove.   Connect with Matt Young: Owner of iHaul iMove https://www.instagram.com/matty_mailers/    Know more about iHaul iMove: https://ihaulimove.com/    Shop Wade's book - Hometown Titan: Build A Local Business That Dominates Your Market: https://a.co/d/8zLXZMC   Become a MOVING TITAN at the next Moving Titan Retreat https://www.movingtitanretreats.com/   Tighten up your moving company operations with TITAN UP TRAINING https://www.titanuptraining.com/     This episode is sponsored by: Moversville - an online marketing company and resource for movers, consumers, and those involved in the moving process. https://www.moversville.com/wade   USA Home Listings – a marketing and lead resource for moving companies. https://www.usahomelistings.com/     About the Show Wade Swikle is the CEO of 2 College Brothers Moving, Storage and Franchising, currently with locations in Tampa, Gainesville, and Orlando, Florida.   https://2collegebrothers.com/     Learn more and connect with Wade Swikle: Wade's website: https://2collegebrothers.com/ LinkedIn: https://www.linkedin.com/in/wadeswikle/ Youtube: https://www.youtube.com/@2CollegeBrothersMovingStorage Instagram: https://www.instagram.com/wadeswikle/

Erwan Menard - SVP Product Management @Crusoe talks about… SHOW: 1008SHOW TRANSCRIPT: The Reasoning Show #1008 TranscriptSHOW VIDEO: SPONSORS:VENTION - Ready for expert developers who actually deliver?Visit ventionteams.comSHOW NOTES:Topic 1 - Welcome to the show. Tell us a bit about your background, and what you focus on now at Crusoe. Topic 2 - There has obviously been a lot of coverage of AI data center buildouts all over the world for the last few years. Tell us about Crusoe, and your approach to providing “neocloud” services. Topic 3 - What are the biggest challenges facing Crusoe today and in the immediate future - is it technology, energy, financing for expansions, etc.?Topic 4 - Crusoe started as a bitcoin-focused company and has evolved to more of a GenAI-focus. What types of architectural changes did you have to make for this new type of workload? And how do those impact the quality of the services your customers expect from Crusoe?Topic 5 - Is your focus more on environments to enable model training and customization, or more focus on inference for customer-facing applications? Topic 6 - A lot has changed in AI in the last couple years. What has changed the most in the last couple years, and what are you expecting to change the most over the next couple years? Topic 7 - Sovereign AI and Private AI have become much bigger topics over the last 12-18 months, and we'd expect that to grow. What unique things is Crusoe doing to adapt to these changing requirements from customers?Send a textFEEDBACK? Email: show @ reasoning dot show Bluesky: @reasoningshow.bsky.social Twitter/X: @ReasoningShow Instagram: @reasoningshow TikTok: @reasoningshow

Send a textThis episode sets the stage for Microsoft FABCON 2026 by spotlighting the people, perspectives, and practical guidance attendees can expect at Booth 545. Host Matt Volke is joined by Philip Rainsberger and Mark Shoesmith of Hitachi Solutions to discuss how organizations are approaching Microsoft Fabric today—what's driving adoption, where teams get stuck, and how to move from exploration to execution with confidence.Highlights:FABCON is where Microsoft Fabric conversations become practical—shifting from “what's possible” to “how do we implement and scale this responsibly?”Successful Fabric initiatives start with the business problem, not the technology, ensuring data and AI investments are tied to real outcomes.Hitachi Solutions' “thin slice” approach delivers production-ready wins early, avoiding proof-of-concept efforts that never make it to value.Common Fabric adoption paths include migrations from on‑prem SQL Server, SSIS, and Synapse Analytics into a unified Fabric architecture.Fabric is increasingly the analytics and AI foundation for Dynamics 365 customers, supporting both Finance & Operations and Customer Engagement workloads.FABCON attendees are encouraged to come prepared with their current data landscape, top Fabric goals, and key blockers to make booth conversations immediately actionable.global.hitachi-solutions.com

Tommy Mello hosts a Super Bowl day episode of The Home Service Expert with Ismael Valdez, founder of VE and NextGen (Anaheim), discussing how to scale home service businesses through disciplined marketing, sales process mastery, and operational execution. Ishmael explains how he would evaluate investing in a $20M company by first assessing the energy and leadership of the C-suite/upper management, then reviewing data systems like CRM/ServiceTitan and financials, contrasting this with smaller $4 - $5M owner-driven businesses. They discuss the importance of competitiveness, infrastructure, and recruiting, and Tommy's focus on lead generation and funnel math (booking rate, cancellations, conversion rate), including capacity planning, overstaffing with outbound to fill boards, and lowering cancellations driven by response time. Ishmael emphasizes three core departments: marketing, sales, and operations/customer fulfillment, and argues many operators underperform in marketing and sales. 00:00 The Importance of Client Empowerment 06:03 Marketing as the Foundation of Success 11:53 Managing Seasonality in Business 14:59 Investment Strategies Post-Exit 22:28 Creative Financing and Collaboration 31:14 Market Entry Strategies and Performance Metrics 36:27 Marketing and Brand Recognition 39:06 Sales Techniques and Customer Engagement 49:19 The Power of Personal Branding 55:16 Sales Strategies and Growth Goals

Carlos Pereira, Cisco Fellow & CX Chief Architect, discusses real AI adoption challenges/opportunities, and why Cisco is the trusted AI partner for businesses.

In this episode of the Cookbook, host Iris Goldfeder interviews Sena Wheeler, a company specializing in wild-caught Alaskan seafood. The conversation explores the journey of entrepreneurship in the fishing industry, the challenges of shipping frozen seafood, and the importance of sustainability. Sena Wheeler's origin story is rooted in a family legacy of fishing, and the business has evolved to meet the demands of online consumers, especially during the COVID-19 pandemic. The episode highlights the significance of customer feedback and connection, as well as innovative product offerings like dog treats made from fish. Overall, the discussion emphasizes the unique aspects of running a seafood business and the passion behind it. Chapters 00:00 Welcome to the Cookbook 03:02 Sena Wheeler: The Journey of Wild-Caught Seafood 06:09 The Business of Seafood: From Catch to Customer 08:54 The Origin Story: A Family Legacy in Fishing 12:01 Navigating the Challenges of Fishing and Business 14:49 The Impact of COVID-19 on Seafood Delivery 17:58 Marketing and Selling Seafood Online 20:54 The Importance of Customer Connection 23:48 Sustainability in Seafood: A Responsible Choice 27:10 Innovations in Seafood Products 29:56 The Future of Seafood and Customer Engagement

In this episode of “At Your Convenience,” CSP's Vice President of Content Strategy Abbey Lewis talks with Jake Kiser, retail general manager at PAR Retail, about how artificial intelligence is reshaping loyalty and customer engagement. Kaiser explains why embedding AI into systems—not bolting it on—is critical for delivering real value. He emphasizes the importance of setting measurable goals such as improving efficiency or accelerating innovation to separate AI hype from reality and ensure tools deliver tangible results.Kaiser thinks that AI's biggest initial impact will be in data and insights. Retailers can now interact with massive datasets conversationally, gaining instant answers to questions like, “Which stores performed best last week?” This eliminates the need for complex queries or lengthy reporting, empowering marketers to make faster data-driven decisions that enhance customer engagement and operational efficiency.The cost of delaying AI adoption is steep, Kaiser said. Platforms that fail to embrace AI risk becoming obsolete while retailers who hesitate will miss opportunities to innovate. To prepare, Kaiser advises pushing teams to use AI tools daily and asking loyalty providers tough questions about their AI capabilities. Acting now will give retailers a competitive edge in an AI-driven future. To hear more, please listen to the entire podcast above. “At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

In this episode of Mama Earth Talk, we talk to Sahar Karoubi, founder of Bambuyu, a sustainable tissue company challenging the way everyday household products are made and consumed.Together, we unpack something most of us use daily, toilet paper, and explore the hidden systems behind it, from deforestation and material sourcing to the real impact of “eco” alternatives. Sahar shares how her personal sustainability journey as a mother led her to build Bambuyu, why bamboo stood out as a powerful alternative to traditional tree-based tissues, and what it actually takes to create a sustainable product in a very conventional industry.Timestamps to relevant points within the episode, use this format:[00:00]-Intro[02:59]- The Birth of Bamboo You: A Sustainable Solution[06:02]- Understanding Bamboo vs. Traditional Trees[08:59]- The Process of Creating Bamboo Products[12:03]- The Impact of Small Choices on Sustainability[14:57]- Challenges in Building a Sustainable Business[18:11]- The Journey of a Startup: Lessons Learned[21:05]- Shark Tank Experience and Its Impact[23:55]- Navigating Sustainability and Business Decisions[26:58]- Transparency and Customer Engagement[29:56]- Future Plans for Bamboo You[32:54]- Final Thoughts and Advice for ListenersLinks from the episodes:Bambuyu on SharkTankLiving Lighter, A Practical Guide to Reducing Waste - Online Course by Mariska NellDownload your Free Beginner's Guide To Waste-Free Living Join our newsletter to be part of the changeWatch the interview on YouTubeWhere can people find our guest?WebsiteFacebookInstagramLinkedIn - BambuyuLinkedIn - SaharTikTokKey Takeaways:Sustainability starts with everyday choices.Bamboo is a sustainable alternative to traditional trees.27,000 trees are cut down daily for toilet paper.Bamboo grows back quickly, making it a renewable resource.Everyday products can be tools for sustainability.Quality matters in sustainable products.Recycled paper involves extensive processing and chemicals.Building a sustainable business comes with...

With acquisition costs rising and trust in traditional advertising declining, brands can't afford to rely on constant new traffic. The advantage today comes from retention, loyalty, and lifetime value. Host Eddie Garrison walks through what a true customer engagement strategy looks like, how to map it across the entire customer lifecycle, and the practical systems that turn one-time buyers into long-term advocates.You'll learn:What customer engagement actually means (beyond email and social)How retention outperforms acquisition financiallyThe 5 stages of the engagement lifecycleTactical plays like lifecycle campaigns, onboarding optimization, proactive support, and community buildingThe metrics that matter — and the vanity metrics to ignoreCommon mistakes that quietly increase churnIf you want fewer one-and-done customers and more repeat buyers, referrals, and predictable revenue, this episode gives you the blueprint.Because modern growth isn't about shouting louder — it's about building relationships that last.

Join me and Matt Leone as he shares DriveCentric's as we discuss the results of the 2026 Automotive CRM Survey! DriveCentric is doubling down on innovation, avoiding data fragmentation, and unveiling new product updates at NADA 2026!   #podcast #nada2026 #drivecentric #automotivesolutions

How Ouai became a $300M brand by turning customer comments into marketing gold.  Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Energy projects in schools can do more than reduce costs — they can create powerful learning opportunities.In this episode of School Business Insider, host John Brucato talks with Dawn Johnson, Director of Customer Engagement at OPTERRA Energy Services, about how school districts can leverage energy initiatives to support sustainability, STE(A)M education, and community engagement.They explore how clean energy projects become living laboratories for students, how priorities around energy have evolved over time, and what school leaders should consider as they evaluate their own energy programs.This conversation offers a fresh perspective on how operational decisions can align with instructional goals and long-term district strategy.Contact School Business Insider: Check us out on social media: LinkedIn Twitter (X) Website: https://asbointl.org/SBI Email: podcast@asbointl.org Make sure to like, subscribe and share for more great insider episodes!Disclaimer:The views, thoughts, and opinions expressed are the speaker's own and do not represent the views, thoughts, and opinions of the Association of School Business Officials International. The material and information presented here is for general information purposes only. The "ASBO International" name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. The presence of any advertising does not endorse, or imply endorsement of, any products or services by ASBO International.ASBO International is a 501(c)3 nonprofit, nonpartisan organization and does not participate or intervene in any political campaign on behalf of, or in opposition to, any candidate for elective public office. The sharing of news or information concerning public policy issues or political campaigns and candidates are not, and should not be construed as, endorsements by ASBO Internatio...

Justin's been deep in AirShop development over the holidays while Jem dealt with diesel generator drama amid fire danger. They chat five-axis workflow wins, a $30 kid's microscope that's surprisingly shop-worthy, permit nightmares for a simple door, and SendCutSend's wild live machining stream. Plus Chippy vs forklift round two.Watch on YoutubeDISCUSSED:✍️ Comment or Suggest a TopicAirShop Incorporated

In this episode of Builders Wanted, we're joined by Michelle Suzuki, Chief Marketing Officer at Commerce. Kailey and Michelle delve into the impact of agentic commerce, the evolution of AI in customer engagement, and strategies for maintaining consistency and relevance in marketing. Michelle also shares insights on the challenges and opportunities in rebranding and driving data-driven marketing.-------------------Key Takeaways:Embracing change and leveraging data-driven insights are essential for marketers to stay relevant and effective in a rapidly evolving commerce landscape.The most successful marketing strategies combine creative brand-building with rigorous data analysis, ensuring that emotional connection and measurable outcomes drive growth.Truly understanding your audience and meeting them where they are enables organizations to deliver more personalized, impactful experiences.-------------------“ The front end and the back end, it's sort of like that brand and demand element is how do you make this holistic ecosystem that is really productive for the experience and really driving what that looks like as you put together your overall strategy.  It's so important to think holistically about what it is that you're meaning to deliver and incorporating all of those elements together so that there aren't jagged, hard edges between them. But it's all one entire ecosystem that presents something that is more comfortable and relative to what it is that the user is hoping to experience with you.” – Michelle Suzuki-------------------Episode Timestamps:‍*(01:56) - What being a builder means to Michelle ‍*(06:07) - The shift most critical for brands right now‍*(13:05) - Bridging the gap between data-driven and creative marketing‍*(27:30) - Lessons from rebranding‍*(33:04) - Building teams for speed and effectiveness‍*(35:13) - Quick hits-------------------Links:Connect with Michelle on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The future of AI training is shaped by one constraint: keeping GPUs fed.In this episode, Lukas Biewald talks with CoreWeave SVP Corey Sanders about why general-purpose clouds start to break down under large-scale AI workloads.According to Corey, the industry is shifting toward a "Neo Cloud" model to handle the unique demands of modern models.They dive into the hardware and software stack required to maximize GPU utilization and achieve high goodput.Corey's conclusion is clear: AI demands specialization.Connect with us here:Corey Sanders: https://www.linkedin.com/in/corey-sanders-842b72/ CoreWeave: https://www.linkedin.com/company/coreweave/ Lukas Biewald: https://www.linkedin.com/in/lbiewald/ Weights & Biases: https://www.linkedin.com/company/wandb/(00:00) Trailer(00:57) Introduction(02:51) The Evolution of AI Workloads(06:22) Core Weave's Technological Innovations(13:58) Customer Engagement and Future Prospects(28:49) Comparing Cloud Approaches(33:50) Balancing Executive Roles and Hands-On Projects(46:44) Product Development and Customer Feedback

We're here to wish you a very happy New Year! We hope you're ringing in the new year in good health and looking forward to what's ahead in 2026. As people are setting goals and making resolutions, we're re-running an episode today on the future of motivation. Last year, we sat down with Szu-chi Huang, an expert in motivation. She explained how science is changing our understanding of goal-setting and achievement, and offered a few tricks you can try when you feel stuck. We hope you'll tune in again today and pick up a few insights on how to sustain enthusiasm for your goals over time.Have a question for Russ? Send it our way in writing or via voice memo, and it might be featured on an upcoming episode. Please introduce yourself, let us know where you're listening from, and share your question. You can send questions to thefutureofeverything@stanford.edu.Episode Reference Links:Stanford Profile: ​​Szu-chi HuangConnect With Us:Episode Transcripts >>> The Future of Everything WebsiteConnect with Russ >>> Threads / Bluesky / MastodonConnect with School of Engineering >>> Twitter/X / Instagram / LinkedIn / FacebookChapters:(00:00:00) IntroductionRuss Altman introduces Szu-chi Huang, a professor of Marketing at Stanford GSB.(00:02:13) Studying MotivationSzu-chi shares what led her to study motivational science.(00:02:45) Defining MotivationMotivation as the drive to close the gap between current and ideal self.(00:03:39) The Science of MotivationStudying motivation through behavioral and neurological data.(00:04:30) Why It Matters in BusinessHow motivation science applies to leaders, teams, and customers.(00:05:21) The Motivation FrameworkThe strategies needed in order to stay motivated over time.(00:06:24) Journey vs. Destination MindsetThe different mindsets needed throughout the stages of motivation.(00:08:03) Motivating Kids to Choose HealthyCollaborating with UNICEF to study what motivates children.(00:09:37) Gamified Coupons in PanamaA study using gamified coupons to influence children's food choices.(00:13:08) Loyalty Programs as MotivationHow customer reward programs act as structured goal journeys.(00:15:29) Progress Versus PurposeThe different incentives needed in each stage of loyalty programs.(00:17:11) Retirement Saving LessonsHow financial institutions apply motivational science to long-term goals.(00:19:54) Motivation in Social ContextThe role of social connections in goal pursuit and sustaining motivation.(00:21:20) Support vs. Competition in Shared GoalsThe benefits and drawbacks of sharing goal journeys with others.(00:24:52) Designing Apps for MotivationHow redesigning user interfaces can help users stay motivated.(00:26:02) AI as a Motivation CoachUsing AI to personalize feedback across all stages of goal pursuit.(00:28:50) Starting and Sustaining a GoalPractical strategies for launching and sustaining a goal.(00:30:59) Conclusion Connect With Us:Episode Transcripts >>> The Future of Everything WebsiteConnect with Russ >>> Threads / Bluesky / MastodonConnect with School of Engineering >>>Twitter/X / Instagram / LinkedIn / Facebook Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Josh interviews Kris Gramlich, an experienced Amazon FBA seller and entrepreneur. Kris shares practical strategies for building customer loyalty, including using product insert cards with QR codes that lead buyers to claim free gifts in exchange for their contact information and order ID. He emphasizes providing value rather than manipulating reviews and discusses sourcing free sample gifts locally to quickly engage customers. Kris also offers actionable tips on optimizing product images, building an audience, and leveraging influencer marketing, all aimed at fostering long-term relationships and driving repeat business on Amazon.Chapters:Introduction to Kris Gramlich (00:00:00)Josh introduces Kris, his background in entrepreneurship, and his Amazon FBA journey.Product Insert Cards & QR Codes (00:01:03)Discussion on using product insert cards with QR codes to engage customers and offer free gifts.Landing Pages & Customer Verification (00:02:00)Explaining the process: QR code leads to a landing page, collects customer info and order ID to verify purchases.Avoiding Review Manipulation (00:04:06)Emphasizing not asking for reviews to avoid Amazon penalties and focusing on providing value instead.Free Gift Strategy & Messaging (00:05:15)Details on the types of free gifts offered, messaging on insert cards, and conversion rates.Sourcing & Sample Packs (00:05:48)Switching to U.S. suppliers for faster fulfillment and offering sample packs as free gifts.Landing Page Experience & Brand Story (00:07:30)Using videos and storytelling on landing pages to build brand connection and encourage opt-ins.Gift Relevance & Opt-In Process (00:08:01)Ensuring free gifts are relevant to the purchased product and using order ID to prevent abuse.Email Follow-Up & Community Building (00:09:16)Using MailChimp for follow-up emails, sharing brand story, and building a community around new product launches.Consumable Products & Customer Satisfaction (00:10:26)Focusing on consumable pet products, offering alternatives if customers are unsatisfied, and prioritizing customer happiness.Actionable Takeaways & Listing Optimization (00:11:46)Josh summarizes three actionable takeaways: optimize listing images, build an audience, and use free samples for subscriptions.Product Launch Strategies & Influencer Marketing (00:13:55)Discussing launch strategies: audience outreach, PPC, influencer marketing, and new affiliate software tools.Where to Find Kris & Closing (00:15:51)Kris shares how listeners can connect with him and offers a free gift; episode closes.Links and Mentions:Tools and WebsitesZapierMailchimpSellozo.comTranscript:Josh 00:00:00  Today I am excited to introduce you to Kris Gramlich. Kris is a professional FBA seller, a podcast host and an account executive at Sellozo. Kris has always been entrepreneurial and enjoyed the thrill of selling items, from selling items at garage sales as a kid to mowing yards and then selling clothes on eBay. Kris learned how to sell physical products on Amazon in 2013, starting out by selling things around the house. He learned the basics of retail arbitrage and started sourcing his own products. Kris launched his first product in 2014 after watching YouTube videos and listening to podcasts. Currently, Kris has four brands and enjoys helping other sellers on Amazon. Kris hosts a podcast with Dustin, another seller, where they talk about industry leaders and other sellers. So welcome to the podcast today, Kris.Kris 00:00:52  That's quite the intro there. Josh. That's pretty good. I'm gonna have to take a couple notes there and kind of implement those on our own podcast. That was really good.Josh 00:01:00  Hey. Well, you have, you have a good bio yourself.Josh 00:01:03  I think that's that's why it sounds so good to you. So I want to dive in a little bit more with, how you're building that audience with insert cards. You know, we do the same thing with our brand. I don't know that I necessarily see that as, like, overly gray. I mean, you look at like a box of, you know, grab some Clorox wipes. Right. What's on the product label for Clorox wipes? it's the P&G website. Right. So like and they have like a, you know, they're not saying like, hey, come register your warranty per se, but like they have links to their social media, right? They have their icons, they have their website on there. So like I don't think people need to be as scared about that. Right. But what are you seeing working really well when it comes to product inserts?Kris 00:01:49  Well if anything good out of Covid came, it's that people were more adapted to QR codes. So people like start to they know what that is now.Kris 00:02:00  And so QR code like that just not people realize, oh I can scan that. So a QR code insert that is has some type of messaging messaging like so thank you. you know, get your free gift. there's, there's things that, that I'm doing now where, somebody scans it, they go to a landing page. in that landing page, they give name, email address, order ID number, and that just kind of verifies that the order matches with Amazon order. So we're not just getting spammed for free gift. Yeah. And they scan it and we just give a free gift out. And, all they got to do is provide us with their name and their email address. we're think about adding their mailing address there, just to kind of have that for like a backup plan to do postcards. I get a random side note here, but I bought something Amazon like literally 60 days later, I got a gift. Like a postcard in the mail. Really? How'd this? How'd this guy know to send me this postcard for another item? So, like, reverse engineering? That's kind of fun for me.Kris 00:03:07  So I'm trying to figure that out, but, Yeah, the insert scan, QR code landing page. Basic information. No first name, last name, email address, and then the order ID. we're using a tool called, It's going away from me. Zapier or Zapier, however you want to pronounce. Okay, that that, links up order IDs so that, when they type in your ID, it matches correctly with the order ID inside your account. and then from there, we send them a free sample and the free sample. You know, it's just something to, like, get them to engage with us, maybe try another product that we're thinking about launching down the road. it also just allows them to, like, feel warm and fuzzy. So maybe that when that review request does come and that that review request is done by Amazon, we're not sending any more like, hey, give us a five star review. We're just leaving it more like providing value. And whenever they get something from Amazon that says, how would you rate your experience with so-and-so brand? Maybe they think, hey, that was a good brand.Kris 00:04:06  I'll leave a five star review, so we're leaving that alone.Josh 00:04:09  So you're not even touching reviews. You're not.Kris 00:04:11  Even to touch.Josh 00:04:12  It. Yep.Kris 00:04:13  Yeah. Just leaving like just value.Josh 00:04:15  Yeah. I agree 100% with the, you know, not even touching reviews. We we've made the same decision because we have opt in flows and all of that. And everybody's like why don't you ask for a review? And it's like, I'm not even touching it with a ten foot pole.Kris 00:04:28  Because not anymore.Josh 00:04:29  That's that's the one thing that like is if Amazo...

In this special episode of Builders Wanted, recorded live from Twilio Transform in New York City, we're joined by Rikki Singh, Twilio's VP of R&D for Emerging Technologies. Rikki explores groundbreaking advancements in AI, security, and communications, touching on the evolution of technology and customer expectations as we approach 2026. The conversation delves into the role of AI in software engineering, the importance of trust and privacy by design, changes in customer engagement, and the future of agentic workflows.-------------------Key Takeaways:Building robust systems and prioritizing speed empowers organizations to drive innovation rapidly while maintaining high standards of quality.Reliable, well-structured data and clearly defined, measurable objectives are critical for achieving success in AI and analytics initiatives.The most impactful product enhancements stem from actively listening to customers, understanding their challenges, and reimagining features as needed.-------------------“ The fact that we want to give you contextual memory that is able to capture communication, that matters. Because that's where you're expressing your satisfaction, your happiness, your joys. So how do we take that and then use that to help you rather than microsegment you on demographics and target you? I think that's the positive pivot I hope we make as this technology allows for that.” – Rikki Singh-------------------Episode Timestamps:‍*(01:48) - What excites Rikki heading into 2026‍*(02:54) - What feels different about today compared to a year ago‍*(07:14) - Themes shaping the next 12 months for builders‍*(19:43) - What's evolving fastest: the tech stack, the buyer, or the org chart?‍*(27:50) - What builders underestimate about AI and where it's going‍*(43:36) - Quick hits-------------------Links:Connect with Rikki on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The CPG Guys are joined in this episode by Joe Mueller, VP of Industry & Customer Relations at Mars Snacking (formerly known as Kellanova).Follow Joe on LinkedIn at: https://www.linkedin.com/in/joe-mueller-1a31454/Follow Mars on LinkedIn at: https://www.linkedin.com/company/mars/ Follow Mars Snacking (Kellanova) on LinkedIn at: https://www.linkedin.com/company/kellanova/Here's what we asked Joe:Joe, you have a great title - industry & customer engagement. What does that mean - what is your remit and who all do you work with at Kellanova?You recently penned a white paper for MMR (Mass Market Retailers) focused on the shopper experience. Can you talk about the motivation behind that piece?Talk more about what is driving these changes in shopper behavior? So what is the answer? From your perspective, how can the industry shift to meet the changing needs and wants of shoppers?What does a true win-win partnership with retailers look like, and what behaviors signal that it's moving in the right direction?Can you talk a bit about how Kellanova is engaging differently in light of these shifts?In light of this and other changes, What are therefore the most important skills a future CPG commercial leader needs to learn and sharpen?Looking to what's ahead in the next 3 years, what are you focused on, excited about - and are there any concerns  ?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comSheCOMMERCE Website: https://shecommercepodcast.com/Rhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

Luca Borreani is the co-founder and CMO of ZipChat.ai, a leader in conversational AI that transforms every e-commerce chat into a revenue opportunity. Driven by a passion for digital marketing and innovative automation, he empowers brands to recover abandoned carts, convert browsers into buyers, and provide 24/7 multilingual support. Luca's expertise includes agentic AI, customer journey optimization, and the creation of scalable, value-driven e-commerce experiences for stores of any size. In this episode of Marketer of the Day, Luca Borreani joins Robert Plank to demystify agentic AI in e-commerce and how merchants can use ZipChat.ai to automate support, increase conversions, and delight customers on platforms from Shopify to WooCommerce. Luca reveals how smart automation and instant, context-aware responses unlock missed sales, eliminate friction from business hours, and cater to an international customer base. The discussion covers practical integration tips, evolving AI capabilities, the value of early adoption, and why focusing on customer experience leads to long-term growth. Listeners will discover actionable ways to get started with agentic AI without complex workflows and to stay ahead in the rapidly changing world of digital commerce. Quotes: “With AI, you unlock sales opportunities even when your team's offline conversations happen in any language, any time.” “Agentic AI doesn't just answer questions; it takes action, like creating custom coupons and adapting in real time to customer needs.” “The longer you use AI, the greater your competitive advantage; it's compounding technology that keeps getting smarter.” Resources: Connect with Luca on LinkedIn. Conversational AI Agent for eCommerce

In this episode of Builders Wanted, we're joined by Sumeet Arora, Chief Product Officer at Teradata. Sumeet shares his insights on the importance of speed and innovation in the fields of data analytics and AI, emphasizing how Teradata delivers impactful business results by transforming complex data challenges into actionable solutions. The discussion dives into product leadership principles, the balance between speed and reliability, and the evolving landscape of analytics.-------------------Key Takeaways:Building strong systems and focusing on velocity enables organizations to innovate quickly without sacrificing quality.Trustworthy, well-modeled data and clear, measurable outcomes are essential for successful AI and analytics.The best product improvements come from listening to customers, obsessing over their problems, and being willing to rethink or remove features.-------------------“ I think it's equally important for people in my role to not just build a great product, but also build it fast. It has to be fast and excellent, both. And doing things faster in this era means that you have to also treat velocity as a product itself.  It's almost like setting up the right system and then great things come out.” – Sumeet Arora-------------------Episode Timestamps:‍*(02:06) - Defining the mission of a builder ‍*(03:12) - Velocity as a product ‍*(07:51) - The shift to invisible, frictionless analytics ‍*(23:04) - Lessons from product failures ‍*(34:28) - Quick hits-------------------Links:Connect with Sumeet on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Amazon's return policy has become a huge factor to consider especially when developing products for the new year. Dave shares 5 tips for e-commerce sellers to reduce returns and to restore some bottom line back into their business. Today's episode is sponsored by Sellerboard. Sellerboard helps users track sales, refunds and fees in real time, and even counts your indirect expenses in final profit. Beyond analytics, Sellerboard also streamlines operations with smart portfolios for PPC, inventory forecasting & management and more! Try Sellerboard free for 2 months — no credit card required. Just go to sellerboard.com/ecomcrew and get clarity on your margins today. Ever wonder how Chinese Sellers dominate Amazon? We'll spill all their secrets in our webinar that's happening on November 25th, 2025 at 10am PST. We'll show you how to find products that can actually be profitable, how to land them cheaply, and how to rank them easily no Amazon.  Timestamps 00:00 - Understanding Amazon's Return Policy 02:51 - The Hidden Costs of Returns 06:01 - Strategies to Reduce Returns 08:49 - Managing Return Merchandise Effectively 12:05 - Improving Product Presentation to Minimize Returns 14:56 - Customer Engagement to Reduce Returns 17:50 - Evaluating Product Viability and Return Rates As always, if you have any questions or anything that you need help with, leave a comment down below if you're interested. Don't forget to leave us a review on iTunes if you enjoy our content. Thanks for listening! Until next time, happy selling!

- Announcements and Interviews on Brighteon (0:00) - Health News and Canadian Government's Actions (4:26) - China's Research on Grape Seed Extract (10:40) - Tour of the New Lab and Health Ranger Store (22:29) - Economic Depression and Living Broke (41:19) - Canadian Government's Mass Extermination Plans (1:09:33) - Interview with John Roy from Dawson Knives (1:19:58) - American-Made Manufacturing and Innovation (1:21:24) - Pro Cut Steel and Frog Lube (1:22:43) - Black Friday Sale and Economic Challenges (1:24:57) - Innovations and Future Plans (1:36:51) - Customer Feedback and Design Features (1:45:01) - Supply Chain and Regulatory Challenges (1:50:31) - Commitment to Quality and Craftsmanship (1:50:51) - Future Innovations and Technological Advancements (1:51:30) - Customer Engagement and Marketing Strategies (1:58:09) - Final Thoughts and Future Plans (2:04:42) - America's Health Crisis and the Role of Big Pharma (2:05:31) - Economic and Social Collapse Scenarios (2:16:54) - Military and Police State Preparedness (2:35:21) - AI and Robotics in Warfare (2:40:01) - Economic and Social Implications of Collapse (2:42:37) - Technocracy and Universal Basic Income (2:51:04) - Globalist Plans and Resistance (2:58:06) - Economic and Political Challenges (3:02:29) - Preparation and Survival Strategies (3:02:45) - Black Friday Sale and Health Ranger Store (3:02:58) For more updates, visit: http://www.brighteon.com/channel/hrreport  NaturalNews videos would not be possible without you, as always we remain passionately dedicated to our mission of educating people all over the world on the subject of natural healing remedies and personal liberty (food freedom, medical freedom, the freedom of speech, etc.). Together, we're helping create a better world, with more honest food labeling, reduced chemical contamination, the avoidance of toxic heavy metals and vastly increased scientific transparency. ▶️ Every dollar you spend at the Health Ranger Store goes toward helping us achieve important science and content goals for humanity: https://www.healthrangerstore.com/ ▶️ Sign Up For Our Newsletter: https://www.naturalnews.com/Readerregistration.html ▶️ Brighteon: https://www.brighteon.com/channels/hrreport ▶️ Join Our Social Network: https://brighteon.social/@HealthRanger ▶️ Check In Stock Products at: https://PrepWithMike.com