The Conversation Design Podcast by Botsociety

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A podcast about conversation design, voice UX and chatbot design. Every month, we talk with experts in the field about their creative process, their background, their insights, and their challenges. If you are thinking about designing a voice interface, a chatbot, or if you are simply interested, this is the right place to be.

Botsociety


    • Mar 23, 2021 LATEST EPISODE
    • infrequent NEW EPISODES
    • 49m AVG DURATION
    • 12 EPISODES


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    Latest episodes from The Conversation Design Podcast by Botsociety

    Alexia Grassies on the AirFrance chatbot

    Play Episode Listen Later Mar 23, 2021 54:14


    Alexia Grassies is Product Owner Conversational & Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid posed. And I asked her what is her advice for Product Managers and Designers approaching the conversation design world for the first time.

    Dr. Carmen Martinez on Conversational Analysis and Design

    Play Episode Listen Later Jan 7, 2021 54:40


    In this podcast, we'll talk to Carmen Martinez from FlixBus about her experience and research applying Conversation Analysis into the design of interactional models that support customers' use cases.

    Vic Fatnani on the future of conversational marketing

    Play Episode Listen Later Oct 30, 2020 55:43


    In this podcast, we'll talk to Vic Fatnani, Co-Founder and General Manager at AdLingo, about conversational marketing. AdLingo is part of Area 120, Google's in-house Incubator. Vic shares with us his vision on marketing, conversation AI, and how creative people can approach it.

    Nandini Stocker on Voice and the Future of Conversational Commerce

    Play Episode Listen Later Sep 21, 2020 72:13


    In this episode, we interview Nandini Stocker, Sr. Product Design Manager for Content, Engagement, Retention, and New Initiatives at Flipkart, about Flipkart's bold mission to enable hundreds of millions of users in India through voice and conversational commerce. We'll explore the challenges of building a conversational assistant platform at scale and how the future demands extending the current use of conversation design.

    Alan Nichol on GPT-3, a world without intents and Rasa

    Play Episode Listen Later Aug 24, 2020 48:47


    We talked with Alan Nichol, Rasa CTO, about GPT-3, the future of bots, conversational interfaces, and why are developers excited about building their bots using an open-source foundation.

    Vittorio Banfi on Botsociety2 and Conversation Design Patterns - The Conversation Design Podcast by Botsociety 7

    Play Episode Listen Later Jul 17, 2020 45:27


    In this episode, we interview Vittorio Banfi, Botsociety CEO, and co-founder. We talk with Vittorio about the new Botsociety2, a brand new approach to conversation design tools. We also talk about conversation design patterns and the future of conversational AI.

    Greg Bennett on Applying Linguistics to Conversation Design - The Conversation Design Podcast by Botsociety 6

    Play Episode Listen Later May 8, 2020 66:42


    In this episode, we interview Greg Bennett, Conversation Design Lead at Salesforce. We talk to Greg about Applying Linguistics to Conversation Design, understanding the connection that makes user experience inextricably linked to language and cultures, and how to build empathy with users through ethnography and linguistics. 

    Jess Thornhill on Running Alexa's Most Popular Games - The Conversation Design Podcast by Botsociety 5

    Play Episode Listen Later Apr 10, 2020 44:27


    In this episode, we interview Jess Thornhill, Head of Games User Experience at Volley, managing games including Song Quiz, the number one game on Amazon Alexa. We talk to Jess about designing voice games and creating award-winning Alexa skills and Google apps, digging into her knowledge in voice experiences creation, that dates back to 2016, and analyzing the rise of speech technology in gaming.

    Vineet Mishra on Managing Scale in Enterprise Conversation Design - The Conversation Design Podcast by Botsociety 3

    Play Episode Listen Later Mar 20, 2020 53:30


    On this episode, we'll talk to Vineet, Principal Conversational Experience Designer at Oracle, about managing scale for enterprise chatbots, including how to construct and present a unified bot personality, identifying use cases handled by an enterprise bot and the most appropriate modalities for those use cases, the importance of documenting to achieve consistency across stakeholders and more.

    Hilary Hayes on Building a Career in Conversation Design - The Conversation Design Podcast by Botsociety 3

    Play Episode Listen Later Feb 14, 2020 41:55


    In this episode, we interview Hilary Hayes, conversation designer at Facebook, UX researcher, and Alexa Cup Canada Champion. We ask Hilary about building a career in conversation design through emerging tech and research, utilizing her training in industrial design and design thinking to shape the future of voice design, where the voice experience ecosystem is going, and more. We also took questions from our global conversation design community about getting into conversation design, transitioning from other fields into voice, and finding helpful resources to get started in the field.

    Thiago Marafon on Emotional Health Chatbots - Botsociety Podcast 2

    Play Episode Listen Later Dec 17, 2019 26:12


    In this episode, we interview Thiago Marafon, CTO of Youper, an emotional health assistant powered by AI. We asked Thiago about designing conversations for emotional and mental health, the rise of AI in health, and more. We also took questions from our global conversation design community about best practices in conversational AI, the difference between marketing chatbots and chatbots for mental health, and being an empathetic and productive engineering leader.

    Lisa Takehana on Voice Game Design - Botsociety Podcast 1

    Play Episode Listen Later Oct 29, 2019 27:42


    In this episode, we interview Lisa Takehana about how to design voice-powered games for the Google Assistant. We asked Lisa to describe to us her creative process, her background, and her experience. We also took questions from our global conversation design community about game design, the Google Assistant and how to get started.

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