Podcast appearances and mentions of keith pearce

Kingsley Football Club will commemorate the 20th anniversary of the club's first premiership and the 2002 Bali bombings that claimed seven of their members with a legends game tonight. Club spokesperson Keith Pearce told 6PR Breakfast stand-in co-hosts Julie-anne Sprague and Mark Gibson the 13 survivors of the trip and families of the seven boys who died still found it hard to cope each anniversary of the attack.  "Many of them are still struggling at this time of the year... it's not something you get over easily," he said. "They were like in a war situation, without the training the soldiers have."See omnystudio.com/listener for privacy information.

In the third episode of the empathy in CX series, brought to you by our friends at Genesys, we chat with Keith Pearce, Senior VP, Brand Marketing and Communications at Genesys. We explore the importance of purpose, nurturing communities and doing societal good, and better supporting the needs of our customers, at scale, by delivering more authentic and empathetic customer experiences. See acast.com/privacy for privacy and opt-out information.

Keith Pearce was a young manager working for a company that was in decline while living in Europe. He was given the corporate script to read as he told employees they no longer had a job. He practiced his speech and then he had to look people in the eye. That’s when his plan required a change.

What are the major trends that are evolving in customer service, what do you need to do to keep up, and why? Shep Hyken interviews Keith Pearce, VP Product Marketing, Salesforce Service Cloud. Shep and Keith will discuss the motivation behind businesses doubling down on customer service as customer expectations evolve in the always-on, on-demand environment. First Up: Shep Hyken’s opening comments focus on Salesforce’s State of Service Research Report (https://www.salesforce.com/form/pdf/2017-state-of-service.jsp), which shows that connected customers are going to reshape the service industry. Customer service and the customer experience are going to completely dominate the competitive nature of business. According to the report, 85% of business executives believe that customer experience is a key competitive differentiator. Further, empowered customers expect their customer service to be personalized. Finally, 69% of consumers and 82% of business buyers say that personalized customer care has a major or moderate impact on their loyalty toward companies. Featured Interview: Shep begins his interview with Keith Pearce asserting that as products and services become more commoditized, customer service is the only sustainable differentiator that most companies have. Pearce states that we are all mobile-driven first. Increasingly, we see more and more consumers using mobile messaging. Not just SMS, but mobile messaging apps like Facebook Messenger. Companies need to be present on those apps. We are moving to conversational service, to provide service where the customers are. Top Takeaways: • Artificial intelligence (AI) rises to the top. Service leaders are looking to leverage AI to provide a more intelligent, personalized and conversational form of service. • It’s not just about the customer service department anymore. If a company is going to be a customer service and customer experience leader, it needs to break down the departments it established to form the enterprise. It needs to communicate and collaborate across the company to provide a great customer experience. • Companies will realize that service is not just something they have to do, instead it is a competitive differentiator, and it’s strategic. This is good news for anyone in the service industry, because it is about to go through a major disruption. About: Keith Pearce is responsible for marketing strategy, vision and execution in his role as Vice President of Marketing for Salesforce Service Cloud. He brings more than 20 years of experience in the customer service, call center management and cloud industries. Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Listen to the whole show podcast with Ian Rogerson and Kayley Harris. - Michael Chamberlain, the father of baby Azaria who was snatched by a dingo at Uluru in 1980, has died aged 72. Journalist Malcolm Brown spent years covering this significant legal saga and joins Kayley and Ian on the FiftyUp Club Show. - BrickX is a unique way to invest in property - it allows people to buy fractions of a property - known as ‘Bricks’ - for as little as $68. BrickX CEO Anthony Millett chats about the concept. - Keith Pearce competes in triathlons with his 80 year old identical twin brother. He shares his motto for life.

Keith Pearce competes in triathlons with his 80 year old identical twin brother. He shares his motto for life with Kayley and Ian on the FiftyUp Club Show.

In this episode we speak to Shami Chakrabarti about alleged anti-Semitism in the Labour Party, Naomi Chazan talks about the life of Shimon Peres, Food Critic Jay Rayner on his Jazz show, Impressionist Darren Altman tells us about appearing on Britain's Got Talent, Joshku Gunusen on why he used his Bar Mitzvah to raise money for others less fortunate, Keith Pearce on Penzance Jewish Cemetery and our Schmooze is about religious conversion.

Jessica Boxer from PaJeS talks about Jewish school's September intake, Katy Lipson tells us about the musical version of Bar Mitzvah Boy, historian Keith Pearce talks about Penzance Jewish Cemetery's recent restoration and on the Schmooze we talk about the ramifications of boycotting Israel.