Podcasts about Shep

Closing the Gap Between Customer Expectation and Customer Experience  Shep interviews Peter Cross, customer behavior expert, keynote speaker, and author of  Start with the Customer: How to Deliver World-Class Customer Service. He talks about the importance of company culture in delivering amazing experiences and how to close the gap between customer expectations and their lived experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can brands empower employees to deliver exceptional customer experiences?  What are the most common changes in customer expectations in recent years?  How does technology, such as automation and AI, impact customer service delivery?  How can organizations make customers feel valued, even when their requests can't always be fulfilled?  What role should leadership play in promoting a culture of excellent customer service?  Top Takeaways:    Technology may be advancing quickly, but customer needs have stayed the same. Customers still want trust, transparency, inspiration, expertise, and genuine human connection. While new technology like AI and digital experiences can make customer service easier, it's important not to lose sight of what customers truly expect from you.   Modern customers compare every experience they have to the best companies, not just  direct competitors. Brands need to aim for world-class service, no matter the industry, in order to thrive.  Customers are not always right. They sometimes have unrealistic expectations or behave poorly. Regardless, even though employees shouldn't have to deal with unreasonable requests, they should always make customers feel valued and listened to.  Customers come with expectations, whether they say it or not. When there is a gap between what customers hope for and what actually happens, problems can occur. The goal is to always listen to what the customers need and aim to close the gap with every interaction.   Brands don't need to go over the top to close the expectation gap. All brands need to do is what they promised their customers. When customers say, "they are always friendly, always helpful, always knowledgeable," the word "always" in front of all those expectations describes where amazement happens.  Customer service is cultural. It's a team effort. Every person in the organization, from the leadership to the newly hired employees, is responsible for delivering an amazing customer experience.   Customers are willing to pay more for service that is friendly and, more importantly, convenient. Making it easy and pleasant to do business with you should always be a top priority. Convenience and friendliness are more than just nice. They are what keeps customers coming back.  Plus, Shep and Peter discuss more insights from new research by the Institute of Customer Service (ICS) and Start with the Customer. Tune in!  Quote:   "How meeting customer needs may have changed because of technology, but the needs themselves haven't changed at all. They still want to be inspired. They want trust, transparency, and connection."  About:    Peter Cross is a customer behavior expert, consultant, speaker, and the co-author of Start with the Customer: How to Deliver World-Class Customer Service. He is Vice President at the Institute of Customer Service, an Ambassador for the Retail Trust, and a Leader in Residence at the University of Leeds.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on Southern Charm, Whitner hosts a birthday party and Austen and Shep continue to be jealous of Craig, Venita worries about Salley's loyalty and more, plus this week in pop culture Todd is officially scheming against Kandi and my thoughts on Britani Bateman's live show!Follow me on social media, find links to merch, Patreon and more here! Hosted on Acast. See acast.com/privacy for more information.

Teddi and Tamra wish each other a Happy Anniversary! Four years in and 75 million downloads later, there’s only one thing that can spoil this love fest…Tamra needs clarification on the “Southern things” featured in these episodes. Why is every guy named “Whit”? What is spike ball? What do Shep’s parents do for a living?!Plus, Salley and Charley are going after the same man. If Teddi and Tamra could choose one best friend and one boyfriend from the cast, who would it be?See omnystudio.com/listener for privacy information.

Ba ba doooo! The boys are fighting this time and its Austen vs Craig on being in a relationship vs being single, while dressed as Hermione and Rufio. Is the grass greener for each other? We learn a bit more about Whitner and we are charmed to say the least. Austen gets some cats, Shep gets some of his parents furniture and we get to see Madison's new house. Come judge with us!You can find us:Instagram & Threads: @twojudgeygirlsTikTok: @marytwojudgeygirls & @courtneytjgFacebook: www.facebook.com/twojudgeygirlsPodcast: ACast, iTunes, Spotify, wherever you listen!Merch: www.etsy.com/shop/twojudgeygirlsPatreon: www.patreon.com/twojudgeygirls Hosted on Acast. See acast.com/privacy for more information.

Shep tells you why Pat Fitzgerald is a good hire for Michigan State, and what makes him fit specifically in East Lansing. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep explains why the Lions -- in the midst of their worst campaign since at least 2022 -- should potentially change their approach in team-building. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep explains why the Lions -- in the midst of their worst campaign since at least 2022 -- should potentially change their approach in team-building. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep tells you why Pat Fitzgerald is a good hire for Michigan State, and what makes him fit specifically in East Lansing. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

M&M discuss breaking Bravo news about Kelly Dodd and Megan King. Following this, they discuss RHOSLC including Britani and Olivia's therapy session leading to a discussion on generational trauma. YBT also shares theories about Bronwyn and Muzzy's generational trauma leading to current issues in her marriage with Todd marriage. M&M then discuss Southern Charm, including Craigs addiction, Austen's self sabotage and Shep's failure to launch.Hope you enjoy the episode and THANK YOU FOR LISTENING!Please follow YBT podcast, click automatic downloads and give a 5-star rating (it really helps!) Please follow @mandyslutsker and @yourbishtherapist on Instagram, Patreon, YouTube, FB, and TTFor full video (ad free, bonus content & early releases) visit YBT Patreon, Spreaker Supporters Club or YouTube Patreon: https://patreon.com/YourBishTherapist?utm_medium=unknown&utm_source=join_link&utm_campaign=creatorshare_creator&utm_content=copyLinkSpreaker Supporters club:  https://www.spreaker.com/podcast/your-bish-therapist--6065109/supportYouTube: https://www.youtube.com/channel/UCu8bmVPTlWANg5v7rGRJjow?subconfirmation=1 To find links to all YBT content: https://linktr.ee/yourbishtherapistBrand Ambassador: www.Iamhumanthebrand.com for clothing with a purpose. Code BISH20 for 20% off purchasePodcast website page:  https://www.spreaker.com/show/your-bish-therapistDisclaimer: Posts are not intended to diagnose, treat or provide medical advice. Your Bish Therapist (YBT) is for entertainment and informational purposes only. The podcast, my opinions, and posts, are my own and are not associated with past or present employers, any organizations, Bravo TV, Grey Heart productions or any other television network. The information in YBT podcast and on its social media is provided for general informational purposes only and is not intended to diagnose or treat. Please do not act or refrain from acting based on anything you read, see, or hear on YBT, podcast or associated social media. Communicating with YBT via email, and/or social media does not form a therapeutic alliance. Melissa, operator of YBT, is unable to provide any therapeutic advice, treatment or feedback.  

With Terrion Arnold going on injured reserve, Shep wonders if the Lions are experiencing some of the most horrifying injury luck that we've seen in professional sports. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

With Terrion Arnold going on injured reserve, Shep wonders if the Lions are experiencing some of the most horrifying injury luck that we've seen in professional sports. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Paul & Shep discuss the start of this year's Continental Classic, other happenings on this past week's episodes of AEW Dynamite and Collision, and more! Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast

Shep and Trent present their "Heroes and Heels" from the sports weekend, highlighting who impressed most and who did NOT. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep and Trent present their "Heroes and Heels" from the sports weekend, highlighting who impressed most and who did NOT. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Rob Rubick joins the show for our weekly "What's Brewing?" segment presented by Ferris Coffee Co. Rob and Shep discuss the Lions' loss to the Packers and much more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Rob Rubick joins the show for our weekly "What's Brewing?" segment presented by Ferris Coffee Co. Rob and Shep discuss the Lions' loss to the Packers and much more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

This week on the Active Self Protection Podcast we sit down with former federal agent and current reserve police officer Shep and discuss the day when a customer at his gun shop asked to be shown a firearm and then decided to try to make a break for it with the gun in hand!  Annual App Deal here: https://watch.activeselfprotection.com/checkout/new?o=217810&d=BFANNUALMonthly App Deal Here: https://watch.activeselfprotection.com/checkout/new?o=217810&d=BFANNUALActive Self Protection exists to help good, sane, sober, moral, prudent people in all walks of life to more effectively protect themselves and their loved ones from criminal violence. On the ASP Podcast you will hear the true stories of life or death self defense encounters from the men and women that lived them. If you are interested in the Second Amendment, self defense and defensive firearms use, martial arts or the use of less lethal tools used in the real world to defend life and family, you will find this show riveting.  Join host and career federal agent Mike Willever as he talks to real life survivors and hear their stories in depth. You'll hear about these incidents and the self defenders from well before the encounter occurred on through the legal and emotional aftermath. Music: bensound.com

Today is Thursday, Nov. 27, Rad and Hop talk with Brainerd assistant hockey coach Tate Rusk.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

BravoCon may be a brilliant, just passed memory, but there is still so very much to talk about from this epic, non-stop weekend both on and off stage. Dorit had a few choice words for Camille and Denise but looked so chic doing so, cigarette and all. The Bravo's handed out award after award which left Phaedra shocked, Archie Beador happy and a clear upcoming many seasons long run for Next Gen NYC.  The Summer House vs. Southern Charm feud heats up with everyone and anyone weighing in except Craig who avoided the SH cast at all costs. Sheree used a bunch of excuses for a whole lotta things, Angie K wants Jen Shah back, Scheana created fake news, Gizelle shaded Dorit and this is just the tip of the iceberg.  @behindvelvetrope @davidyontef BONUS & AD FREE EPISODES Available at - www.patreon.com/behindthevelvetrope  BROUGHT TO YOU BY: MICROPERFUMES - microperfumes.com/velvet (Up To 60% Your Favorite Perfumes In Pocket Sized Vials) RO - ro.co/velvet (For Prescription Compounded GLP-1s and Your Free Insurance Check) RAKUTEN - rakuten.co.uk (Go To Rakuten.co.uk, Download The App Or Install The Browser Extension To Earn Cash Back While You Shop At All Your Favorite Stores) PROGRESSIVE - www.progressive.com (Visit Progressive.com To See If You Could Save On Car Insurance) ADVERTISING INQUIRIES - Please contact David@advertising-execs.com MERCH Available at - https://www.teepublic.com/stores/behind-the-velvet-rope?ref_id=13198 Learn more about your ad choices. Visit megaphone.fm/adchoices

Of all the things we're grateful for, all of our listeners are our #1!! Thank you for tuning in and turning down the volume when we get yelly! In the spirit of giving, we're really giving our opinions on all of the TV we've been watching (which turns out, is quite a bit)! From BravoCon tea to All's Fair, Secret Lives of Mormon Wives (unhinged is not enough to describe this season) the heartbreaking documentary Come See Me In the Good Light, and the completely unrealistic Hallmark Movie filmed in Buffalo. We have lots of opinions (shocking, we know).Wishing all of you a wonderful Thanksgiving with your families, friends, and friends who are family!

Ken Lacy, Jacob Blaeser and Isaiah Moengen (along with Mike Schmidt) are back for another season of the Lakes Jam Podcast, and in the season 3 kickoff they have none other than the one and only CHRIS HAWKEY!Among many other topics - including his time with our pal Shep in Vegas - Hawk talks about his time at the early years of Lakes Jam, and then what it means to him to be back again next year. He also dives into why he is totally behind the new format of Lakes Jam! Huge thanks to Hawk for joining the show and stoked to have him back at Jammin' in 2026 ·Also on this show, the guys discuss what really stood out to each of them at this past Lakes Jam, which saw the largest one-night crowd in their history, as well as many new and returning local musicians. Annnnd of course Mike has a story to tell, so tune on in!·Thanks to Listen Local and all of their sponsors for being the home of the Lakes Jam Podcast

From Transactional Service to Relationship Building with the Help of Technology  Shep interviews Pasquale DeMaio, Vice President and General Manager of Amazon Connect. He talks about how Amazon leverages AI and technology to enhance customer service, with  a "better together" approach where automation and human agents work hand-in-hand to create efficient, empathetic, and proactive customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the "better together" approach in customer service technology and human interaction?  How can automation and AI improve efficiency in handling repetitive customer service tasks?  Why is genuine empathy important in customer service, and can technology replicate it?  How does empowering human agents with technology lead to better customer outcomes?  How can customer insights from support interactions drive continuous improvement?  Top Takeaways:   Customer service works best when technology and real people come together. While AI and automation can make things faster and easier, people still want to talk to humans for help with complex or emotional problems.   The goal should always be to use AI to support employees, not replace them. Technology should make it easier for humans to do what they do best: listen, empathize, and solve tricky issues.   It's important to treat every customer with respect and kindness, as you would a friend. Customers want to feel valued, not manipulated, so the best approach is to be sincere by helping them in a way that matches their needs and preferences.  Every interaction is an opportunity to build a relationship and encourage customers to return. Focusing on both solving the issue and making people feel good about the experience creates loyal customers.   Modern tools allow companies to analyze every conversation, not just a few. Every conversation with your customers, whether by phone or chat, is a rich source of information that can reveal trends, problems, and opportunities. This real-time insight can help fix issues faster, spot patterns, and make better decisions to improve service for everyone.  Taking action before problems start, or even before the customer notices there's a problem, makes for an amazing customer experience. When a customer encounters a problem, contacting them with a new option before they ask for help is an example of proactive service. The best companies work to prevent problems or solve them instantly, making customers feel cared for and stress-free.  AI can make agents' jobs better, not obsolete. AI can handle the boring and repetitive parts of the job, like taking notes or finding information, so people can focus on helping customers. This makes work more enjoyable and lets agents do what they're best at, which is solving problems and building relationships.  The end goal should be more than just fixing a problem. Create a positive memory. Make every interaction with a customer one that leaves them feeling happy, satisfied, and eager to return.  Plus, Shep and Pasquale answer the question, "Can computers fake empathy?" Tune in!  Quote:   "Humans are core to the experience. The end customer is a human being, and often, the main contact they have with a company is through human customer service. Everything we do with technology should be designed to fade into the background and allow any human being to be more effective."  About:    Pasquale DeMaio is the Vice President and General Manager of Amazon Connect, the cloud-based contact center solution from Amazon Web Services. Amazon Connect leverages the same underlying technology that Amazon's own global customer service team uses to manage millions of customer interactions every day.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep and Trent present their "Heroes and Heels" from the sports weekend, including who impressed and who underwhelmed. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tanner, and Shep are joined by Pluggo of Love Wrestling's Between Two Beards, as they give their match picks and confidence points for AEW's Full Gear PPV taking place on Saturday, November 22, 2025 at the Prudential Center in Newark, NJ. Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast

This week, Scheana and Kiki Monique return from BravoCon with the ultimate recap. Scheana breaks down which beefs were squashed, which ones were addressed, and why Tamra Judge's perplexing behavior has her concerned. From hallway trauma-dumps to surviving the weekend on IV drips and nap strategy, the two spill all the behind-the-scenes chaos.They also get into LVP's comments about Scheana's book, the DeuxMoi blind item linking her to a brawl with a Southern Charm star, a confrontation in the glam room, Adriana's onstage meltdown during the RHOM panel that Kiki moderated, and Kathy Hilton being unintentionally iconic. Plus, why was Shep yelling in the hotel bar, what was going on between Lindsay Hubbard and Tom Sandoval and his girlfriend Victoria, unexpected new friendships, and Kiki's appeal for Mary Cosby to unblock her…but why did she get blocked in the first place? Tune in to find out! Follow us: @scheana @scheananigans Co-Host: @thetalkofshame Purchase your very own copy of the NYT Best-selling book MY GOOD SIDE at www.mygoodsidebook.com!Episode Sponsors:Get $25 off your first purchase when you go to TheRealReal.com/goodasgold.Head to Fabletics.com/GOODASGOLD and sign up as a VIP to get eighty percent off everything.Get 61% off your first Coffee+ Starter Kit, a free A2 Probiotic Creamer, with over $100 in free gifts by going to everydaydose.com/SCHEANA or entering SCHEANA at checkout.Don't miss out on early Black Friday deals. Head to Wayfair.com now to shop Wayfair's Black Friday deals for up to 70% off.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

David Shepard filling in. | Shep says having LeBron back in the NBA is a great thing. | Shep says James Franklin got a raw deal at Penn State. | This Day in Sports History. |

David Shepard filling in. | Shep on Drake Maye's incredible leap with the Patriots. |Did Dak Prescott make CeeDee Lamb? | Shep wants to see Shedeur Sanders succeed. | Shep takes your calls!|

David Shepard filling in. | Shep on the Cowboys underappreciated victory over the Raiders. | What is Dak Prescott's legacy? | Shep on Josh Allen's incredible impact. |

David Shepard filling in. | Shep previews Thursday Night Football for the Bills and Texans. | Shep takes your calls on the AFC East and the Bills. |

Isabel and Emma are back from Vegas and recapping their entire weekend day-by-day of BravoCon: the tapings, the panels, the behind-the-scenes drama, the breaking news, the posts, and so much more. What a TIME.BravoCon CBB Lighter: https://go.shopmy.us/p-31157742 CBB x Julia Cunningham: https://www.siriusxm.com/player/episode-audio/entity/9632691e-90a7-e52f-ede2-c83971790871 Celeb Hall Pass: https://www.instagram.com/reel/DRLL2n_DVlN/ @tom_smyth_ tweet: https://x.com/Tom_Smyth_/status/1990251828093796576/photo/1 Sai x Madison: https://www.instagram.com/p/DRLDKrVkWxG/?img_index=1 Vicki life insurance: https://www.tiktok.com/@rileyhamilten/video/7573485371313507615 Dorit interruption: https://www.instagram.com/p/DRLo1cZEYYg/?img_index=1 Jerry O'Connell post: https://www.instagram.com/p/DRGLKCIEl6E/?img_index=4 Shep rant: https://pagesix.com/2025/11/17/entertainment/shep-rose-goes-in-on-paige-desorbo-craig-conovers-sham-relationship-at-bravocon/ Kim Zolciak ET: https://www.etonline.com/media/videos/kim-zolciak-shares-shocking-final-straw-in-marriage-to-kroy-biermann-exclusive-238505 Julia / Lisa: https://www.instagram.com/p/DROPI0ujmK0/?img_index=1 Chanel + Lindsay: https://www.instagram.com/p/DRG-7hkjn3w/ ShopMy: http://shopmy.us/shop/commentsbycelebs CANN: https://go.shopmy.us/p-28084388 Use code COMMENTS for 20% offSKIMS.com After you place your order, be sure to let them know we sent you! Select "podcast" in the survey and be sure to select our show in the dropdown menu that followsHead to Saks Fifth Avenue for inspiring ways to elevate your personal style, every day. Goldbelly: code CBC on goldbelly.com and get 20% off your first orderGet up to 40% off your entire order at laundrysauce.com/CBC. Don't miss their biggest sale of the year! #laundrysaucepodBollandbranch.com/comments code comments for 25% off. Exclusions apply.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today is Thursday, Nov. 20, Rad and Hop talk with Brainerd/Little Falls girls' hockey assistant coach Gabbie Smith.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

What's up Bros? We may not have made it out to BravoCon, but between the live stream panels and social media updates, it feels like we were. We have a LOT to unpack. VPR gives us an update on what to expect this season. RHORI has a tentative release (early next year). SOHO and Southern Charm have squashed the beef with one another after SoCo cast admits they were just jealous of the youngsters. Shep makes a bold claim about Paige and Craig. We run through all of the updates we received on the Real Housewives front. RHOBH, RHOP, RHOSLC, RHORI and even RHONJ. So buckle up Bros and lets get youse up to speed. Learn more about your ad choices. Visit megaphone.fm/adchoices

How are AI-powered Interactions Transforming Daily Customer Experiences  Shep interviews Tifenn Dano Kwan, Chief Marketing Officer at Amplitude. Tifenn talks about how AI and digital analytics are redefining customer experience through hyper-personalization and authentic interactions.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What inflection points in technology have most impacted customer experience in the digital era?  What is hyper-personalization?  How has artificial intelligence transformed digital customer experiences?  What future trends in AI could most impact customer service and experience?  Should companies be transparent with customers about using AI-powered services?  Top Takeaways:    Artificial Intelligence has become one of the biggest game-changers for customer experience. It helps companies remove friction, enabling customers to get help faster and solve problems more easily.  Embracing new tech in CX is about finding ways to make life easier for your customers. Moments like the rise of the web, and the growth of AI mark big turning points that companies must adapt to. Being open to change lets businesses create better experiences for customers and stay ahead of the competition.  Customers want to be treated as individuals, not just a number. Personalization, especially when powered by AI, helps match customers with products, recommendations, or solutions that really fit them.   AI can deliver hyper-personalized experiences that keep people engaged and coming back. But, businesses need to remember that personalization that feels authentic and respectful is what really wins customers over.  Customers prefer when companies are transparent, especially about processes that impact their experiences. Modern customers can easily spot fake or insincere messages. Being authentic means communicating honestly and being open about how technology, like AI, is being used to serve them.   Your AI is only as good as your data. If the information going into the system is wrong or messy, the results might mislead both the company and the customer! Good data leads to smart decisions and better customer outcomes.  Whenever there's a major technological change, there's always concern about job losses. While AI can take over some tasks that used to require humans, it also creates new work opportunities. New jobs and skills will be in demand, especially in areas that support or expand what AI can do.   The future of work is about adapting, learning, and growing alongside technology, not competing against it.  Plus, Shep and Tifenn discuss use cases and opportunities for AI to improve the customer experience. Tune in!  Quotes:   "The goal of AI is to remove fiction and deliver delightful, seamless, and outcome-driven experiences for their customers."  "Hyper-personalization is personalization at scale. The more in touch we are with our customers, the more likely we are to drive conversions."  "AI is only as good as your data. If you have the wrong data, then you will have the wrong output. It is going to mislead you. More importantly, it will mislead your customers."  "Embrace what's next. We are going to see significant evolution in the world of AI. Don't be afraid to experiment and test."    About:    Tifenn Dano Kwan is the Chief Marketing Officer at Amplitude. Before working at Amplitude, she was CMO at Collibra, Dropbox, SAP Ariba, and SAP Fieldglass.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner and Shep give their thoughts on this year's Blood & Guts matches as we are less than a week away from AEW Full Gear! Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast

It was a night to forget for Jared Goff, Dan Campbell, and the Lions offense in general. Ben and Kory highlight Shep's defensive masterclass, which provided plenty of chances against the reigning Super Bowl champions. But they question some predictable play calling, a weak offensive line, that terrible pass interference call, and more. Do you have questions about that ugly loss? Send them to dungeonofdoom@mlive.com before Thursday's mailbag episode. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep and Trent give their weekly Heroes and Heels from the sports weekend. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

1. Depeche Mode - Strangelove (Mr. Pires Nudisco Rework) 2. David Bowie - Let's Dance (Trifactor vs Deeper Substance Remix) 3. New Order - True Faith (Dominatrix Blue Monday Remix) 4. Madonna - Like A Prayer (Sgt Slick's Discotizer ReCut) 5. Technotronic - Pump Up The Jam (Mariano Ballejos Remix) 6. Will To Power - Fading Away (Power House Mix) 7. Debbie Gibson - Only in my dreams (Shep's house remix)

Send us feedback or episode suggestions.If you've ever struggled to balance perfection with business reality, this episode is for you. In this episode of the Design Systems Podcast, Chris Strahl talks with Noelle Lansford, founder of Shep, about why chasing the “perfect system” often breaks more than it fixes. Drawing on her experience across startups and Fortune 5 companies, Noelle argues that design systems succeed when they serve people and the business—not when they chase architectural purity. She and Chris dig into the realities of relational alignment between design, engineering, and product, the shift from component factories to consulting mindsets, and what AI means for the next generation of design leadership.Here's what stood out:Perfection shouldn't be your goalDesign systems teams should pursue an infrastructure + enablement structureSystems of systems thinking works—if the cultural conditions are rightAI makes iteration faster, which makes human oversight more essentialView the transcript of this episode.Check out our upcoming events.If you want to get in touch with the show, ask some questions, or tell us what you think, send us a message over on LinkedIn.GuestNoelle Lansford began her career as an engineer on design system teams before transitioning into design, where she discovered her passion for connecting the technical and human sides of digital product creation. Today, as the founder of Shep, a design systems consultancy that partners with organizations from early-stage startups to Fortune 5 companies, Noelle helps bridge the gap between design, engineering, and business strategy. Her work focuses on creating systems that balance structure with flexibility, prioritize people over process, and deliver lasting business value instead of chasing perfection.HostChris Strahl is co-founder and CEO of Knapsack, host of @TheDSPod, DnD DM, and occasional river guide. You can find Chris on LinkedIn.SponsorSponsored by Knapsack, the design system platform that brings teams together. Learn more at knapsack.cloud.

Jesse and Mike are joined by Shep of Shep's Cards to talk about the latest sports card and collectibles news, and drama... Shilling is the talk of the hobby right now, which Mike and Shep weigh in on in detail. Plus, Boston Card Hunter has a juicy scoop the guys discuss. Probstein is breaking off from eBay is there more there than meets the eyes? They also talk about the impact on the hobby of players such as Skeens and Yamamoto, and the shifting dynamics in the football market with non-quarterbacks. Jonathan Taylor and Jaxon Smith-Njigba have booming markets right now and other skill players are following suit. Additionally, the guys reflect on the sentimental value of collecting, encouraging listeners to find joy beyond monetary gains. Remember, this is a hobby after all! The episode concludes with insights into upcoming sports card releases and answering mailbag questions. Learn more about your ad choices. Visit megaphone.fm/adchoices

Building Loyalty at Every Step of the Customer Journey   Shep interviews Melissa Puls, Chief Marketing Officer and Senior Vice President of Customer Success and Renewals at Ivanti. She talks about the importance of customer success, the subscription business model, and how AI is transforming customer experience.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   1.  What is customer success? 2. What is the difference between customer success and customer support? 3. Why is it important to start the customer success process as soon as a deal is signed? 4. What impact does proactive customer service have on customer satisfaction and loyalty? 5. How can businesses use a subscription model to build long-term customer relationships? Top Takeaways:    ·       A business isn't just about making money. It's about getting and keeping customers. Profit will result when you serve your customers well.  ·       Customer success is different from customer support. Customer support helps when there's a problem or technical issue, but customer success aims to keep problems from happening in the first place. Customer success teams work with customers from the beginning of the relationship to make sure they are fully utilizing the features of a product to serve their business. They proactively reach out before issues even become problems.  ·       The renewals don't start when a subscription ends. They begin with the very first interaction, making sure that customers are happy and using the product well from the start. When customers are happy, the decision to keep doing business with you becomes easy.  ·       The best companies try to anticipate issues and reach out before they happen. Checking in, providing helpful information, and teaching customers how to get the most from your product are what create loyal customers.  ·       Companies can use data and technology, such as AI, to spot patterns in customer behavior and predict what customers will need next. By paying attention to how customers use a product and when they might need help, businesses can step in with support before a small issue becomes a big problem. This reduces customer churn by giving them confidence that your team will be there for them when needed.  ·       Delivering a great customer experience takes teamwork across marketing, sales, support, and customer success. All parts of the company need to work together to deliver a consistent, high-quality experience.  ·     Plus, Shep and Melissa discuss how every business, regardless of industry, can successfully adopt a subscription model that keeps customers coming back. Tune in! Quotes:   "Customers buy from other customers. Create advocates in your customer base." "The most exciting thing about customer experience is to be able to correlate and collect information that your customers give you to make their experience better." "Many people confuse customer success with customer support. In reality, customer success is about proactively ensuring customers never need to call support unless there's a genuine technical glitch." "Anticipate your customer's needs before they even know they need it. Use the data and technology like AI to predict issues and churn so that you can get more productive." "The best companies out there put customers at the center of everything they do. That is how they are going to grow today and into the future."   About:  Melissa Puls is the Chief Marketing Officer and Senior Vice President of Customer Success and Renewals at Ivanti, overseeing the entire customer journey from awareness to renewal. She is focused on helping companies enhance every stage of the customer experience. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.     Learn more about your ad choices. Visit megaphone.fm/adchoices