Podcasts about Shep

How to Improve Performance with Gamification and Feedback Shep interviews Jimmy Chebat, founder and CEO of ZIZO Technologies. He talks about how employee engagement and retention can be intentionally designed and improved through positive feedback, gamification, and purposeful organizational design.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How does employee experience directly impact customer experience?  How can leaders intentionally design a workplace for higher retention?  What is the difference between corrective feedback and recognition-based feedback?  How does gamification improve employee engagement and workplace productivity?  How do you build feedback and recognition into workplace infrastructure?  Top Takeaways:    Employee experience directly influences how customers perceive and interact with a company. If employees feel valued, engaged, and recognized, that positive environment shows up in customer interactions.   High attrition is a design problem, not a people problem. It is a symptom of an organization that fails to support and motivate its employees.  Because of technology, the friction that made it difficult for employees to switch companies, like location limits and time-consuming application processes, have largely disappeared. Organizations must not only work harder but also be more intentional about designing a work experience that retains top talent.  Feedback and recognition are not just perks. They should be built into the workplace experience, so employees know their contributions matter and feel motivated to keep excelling. Employees thrive when they receive regular, positive feedback for good performance, not just corrective feedback for mistakes.  Human behavior is universal, therefore,  can be predictable. Successful companies leverage the science behind that, along with gamification, to make work more interactive, rewarding, and effective.  Leaders can intentionally design work environments that create the right behaviors, motivation, and employee satisfaction, creating an employee experience where people want to stay and do their best.  Purpose makes the job meaningful. While a paycheck matters, today's employees want a sense of purpose and belonging. When leaders ignore these needs, employees feel unmotivated and disconnected.   Plus, Shep and Jimmy share more insights from his new book, The Engagement Architecture, on why teams underperform and how leaders can design an environment that changes that. Tune in!  Quote:   "Workplaces that are mundane, repetitive, and have high attrition need to architect a system that is engaging, rewarding, and provides recognition. This is what drives performance, productivity, and retention."  About:    Jimmy Chebat is the founder and CEO of ZIZO Technologies. With over twenty years in frontline operations, his book The Engagement Architecture guides leaders on designing environments that improve team performance.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

How AI and Behavioral Science Are Transforming Customer Experience    Shep interviews Roger Dooley, keynote speaker and author of The Persuasion Engine. He talks about how AI and neuromarketing tools help businesses predict consumer behavior, measure emotional reactions, and avoid costly customer experience mistakes.     This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:     How can businesses use AI to predict customer behavior accurately?   How can companies use AI and behavioral science to eliminate customer friction?     In what ways can companies use behavioral science to improve customer loyalty?   How do customer expectations directly shape customer experience?   How can predictive AI prevent negative customer reactions during policy or product changes?    Top Takeaways:      AI in customer service has moved beyond automation and support. Today, successful companies use AI to understand customer behavior. By tracking engagement like website clicks or scrolling patterns, companies can determine what customers like and dislike.    Technology such as eye-tracking, biometric sensors, and AI-powered simulators, at one time available only to a limited number of companies due to cost, is now more accessible to businesses of any size.     Customer experience and marketing are deeply connected. Understanding and predicting customer desires isn't just a marketing strategy. It is an important part of delivering a frictionless, positive experience.    Customer expectations strongly influence how they perceive the experience. For example, when the average customer is told that a bottle of wine is expensive, they tend to enjoy it more. This is seen in their feedback and even in their brain activity.    Small details can have a big impact when it comes to connecting with your customers. When companies remove small perks their customers are used to, the change might put off some loyal customers. Don't underestimate how small gestures can build long-term emotional loyalty.     Plus, Shep and Roger talk about insights from The Persuasion Engine. Tune in!    Quote:     "AI is better than most humans at predicting how people will react emotionally to any communication. Whether you change your loyalty program or alter your customer experience in some way, AI can predict and even prevent negative blowback."        About:      Roger Dooley is an author, speaker, and McCombs Business School lecturer known for bestselling books like Brainfluence and Friction. His newest book, The Persuasion Engine, discusses how AI democratizes powerful marketing tools for organizations of any size.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

At the trade deadline, was there any relief pitching available? Shep and Andy dive into it. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

How Consistent Values Drive Unforgettable Service   Shep interviews Cheryl Christensen, Sr. Vice President of Operations at Gathering Place. She talks about her journey from frontline roles to leadership at Disney and the impact of culture, service, and growth opportunities.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:     What is the best way to handle customer outreach after a bad experience?   What three job responsibilities should every employee in a service company share?   How does servant leadership boost employee engagement and retention?   How can companies turn customer complaints into operational improvement?   What is the best way to handle customer outreach after a bad experience?    Top Takeaways:      Every job, even the simplest ones like bussing tables or cleaning up, can help build leadership skills. Every workplace is a place to grow. When employees are given opportunities to contribute, develop new skills, and take on challenges, a temporary job can become the beginning of a bigger career.    Every employee should be empowered to do the job they were hired to do, take care of the guests or the customers, and pay attention to what needs to be done around them.    Great experiences are not the responsibility of one department. When employees consistently take ownership beyond their immediate tasks, service becomes part of the culture rather than something confined to the customer support department.    A complaint is an opportunity to improve the experience. Responding directly, acknowledging the customer's frustration, explaining what happened, and finding a way to repair the relationship, like inviting them back, can turn a negative experience into a positive one.    The most valuable feedback does not have to come from a formal survey. Sometimes, it comes from employees who work with customers every day and see what delights or frustrates them. Collecting this feedback can help create insights that turn into actions that can improve customer experience.    Leaders who notice employees' talents and give them new challenges help create a place where people want to stay. Because growth is one of the most important things that keeps employees motivated, leaders need to provide an environment where employees feel they can learn new skills and will be rewarded for their effort.    Plus, Shep and Cheryl share customer service stories from her 37-year career journey at Disney and her current role at Gathering Place. Tune in!    Quote:     "Get hooked on your organization's magic. When your skills are recognized, and you're placed in roles where you can truly contribute, it creates meaning for you and the company. Always look for new ways to contribute and go beyond your basic role."     About:     Cheryl Christensen is the Sr. Vice President of Operations at Gathering Place. She had a 37-year career with the Disneyland Resort, where she held leadership positions in Operations and Human Resources.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner, Shep, and Paul, discuss Swerve Strickland's return, the Continental Cup Tournament, Will Ospreay and Kenny Omega's feud, and much more as the road to AEW All In continues! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

How Values Drive Company Culture and Customer Satisfaction    Shep interviews Paul Ingram, Kravis Professor of Business at Columbia Business School and author of What Do You Really Stand For?. He discusses how aligned organizational values create a stronger company culture, improves employee retention, and ultimately enhances the customer experience.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:      How does aligning corporate values with personal values improve customer experience?  Why is value alignment critical for increasing employee retention and engagement?   How do a company's core values influence customer buying decisions and brand loyalty?   What role do leaders play in modeling and sustaining an authentic company culture?   How does hiring for shared values impact culture and workplace satisfaction?   Top Takeaways:      Companies whose values are aligned with leadership, employees, and customers create a smoother, stronger connection.     An organization's culture reflects the values of the employees who make it up. When employees work in an environment that shares the same values that they have, they are more motivated and collaborative. The organization becomes a "destination employment," where they are excited to show up every day and are happy to stay long-term.   For company values to be authentic and effective, leaders must personally demonstrate and model them. Their voice is much more amplified as employees look up to them. If there's a disconnect between what is articulated at the top and leadership's actions, employees become disengaged, and it shows in how they interact with customers.    Customers are more likely to buy from brands that embody values similar to their own. When a company authentically represents what matters to its customers, it influences their purchasing decisions and long-term support.    Research shows that employees deeply aligned with company values require a 40% salary increase to leave their jobs. Hiring for values rather than just skill nurtures a culture where people want to stay and contribute.    Culture is a collective product of everyone's values and beliefs. While you can guide culture and select people who share your principles, authentic values cannot be forced onto employees.   By encouraging people to share what makes them distinct, companies create a culture where employees feel seen, fulfilled, and invested in the team's success.    Keeping reminders of personal values accessible, whether it is written in a notecard or printed on a mug, can help you ground your actions and weigh your decisions against what truly matters to you.    Plus, Shep and Paul discuss the importance of shared values in different industries like music and sports. Tune in!    Quote:     "Any two entities interact more smoothly and more productively if their values are aligned."    About:      Paul Ingram is the Kravis Professor of Business at Columbia Business School and the author of What Do You Really Stand For?  a book focused on helping individuals and organizations identify and align their core values.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Mike and Jesse are joined by Shep in the studio for the first guest on the new set. Football season is almost upon us and Mike and Shep look at what will be a disappointing rookie class for 2026 and where collectors will go. Plus, the new CAP program from Topps for Card Shops and why they need to focus on maintaining a healthy ecosystem for the LCS's. Wrapping up with Good Charlotte and Josh Luber at our SCN studio at The National. 0:00 - Intro 6:00 - Football Season is upon us. When is a good time to sell football cards? 9:30 - Who is a buy/sell before the season, and why does Shep want to sell Joe Burrow now 17:00 - 2026 NFL Rookie Class  27:00 - Theft in the hobby  32:50 - WhatNot raising money 35:10 - Topps' Retail Reserve is now the Collector Access Program and how it works. 50:10 - The hobby is currently at a crossroads where they need to decide if they want to make as much money now or help the hobby long-term. 55:30 - Will CAP fix things for the LCS vs. corporatization? Mike takes some positives from Topps at least responding to people's concerns.  1:00:00 - Why won't the market accept multiple high-end grading companies at a time? 1:07:10 - What will the lockout in MLB do to pricing? 1:10:30 - Good Charlotte Joined Josh Luber in the SCN Studio! 1:30:00 - Wrapping up! Follow Sports Cards Nonsense: https://www.tiktok.com/@sportscardsnonsense https://www.instagram.com/sports_cards_nonsense/ https://x.com/SCN_Pod https://www.facebook.com/groups/sportscardsnonsense https://collectibleslife.beehiiv.com/subscribe Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner and Shep are joined by Chad Smith and Chad Snead of the Turnbuckle Tavern as they discuss  MJF's return, the new AEW Trios Champs, and much more from AEW Grand Slam Mexico and AEW Collision. The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Shep Rose built a public image around charm, adventure, and saying yes to almost everything. As one of the breakout stars of Bravo's Southern Charm, he became known as the fun-loving guy who could turn any room into a party.But in his new book, Nothing in Moderation: A Psychedelic Reckoning With Excess, Shep opens up about what happens when that persona starts to cost you.In this episode of The Authority Company Podcast, Joe Pardavila talks with Shep Rose about fame, drinking, gambling, BravoCon, Andy Cohen's warning, and the hard question of whether being “the life of the party” is still worth it.Shep also shares why he turned to ayahuasca in Costa Rica, what he learned from the experience, and why the real work of change starts after the breakthrough moment. From ADHD and reality TV to gratitude, family, and the future of Southern Charm, this conversation goes deeper than the version of Shep most people think they know.Watch this episode if you're interested in reality TV, personal growth, addiction-adjacent behavior, psychedelics, fame, or the messy process of becoming a better version of yourself.Chapters00:00 Introduction00:54 Life in Charleston and the summer crowds01:42 The meaning behind Nothing in Moderation02:11 Why Shep always said yes03:00 Growing up with ADHD04:44 “Why do I always lick the jar?”06:06 Addiction, excess, and living too hard08:40 The BravoCon breakdown10:53 Andy Cohen's warning13:19 “You have more to offer than being the life of the party”15:06 The pressure to perform on reality TV16:00 Balancing authenticity and self-control18:08 Why Shep tried ayahuasca19:45 The “exit guy” realization21:16 What the ayahuasca retreat was really like23:01 Why the reckoning wasn't a cure-all24:28 What ayahuasca taught him26:13 The Ritz-Carlton of ayahuasca27:00 What a bad trip can look like30:05 What moderation looks like now31:39 The future of Shep Rose on TV33:22 Comedy, book tour, and life after Southern Charm35:50 Shep's biggest takeaway: gratitude36:52 Why Southern Charm connected with viewers39:54 Where to find Shep's book

Leveraging AI Efficiency and Human Insight  Shep interviews Filip Jaskólski, Chief Product Officer at Text. He talks about how customer service, empowered by AI and human collaboration, can shift from being a cost center to a revenue generator for businesses.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can customer service move from a cost center to a revenue generator?    What is the ideal balance between AI automation and human agents in customer support?    How can companies use AI to boost upselling and product recommendations?    Why should businesses transition from reactive to proactive customer service?    What metrics actually matter when evaluating AI in customer support?   Top Takeaways:    Customer service has evolved beyond being a support center. When done strategically, it can be an important contributor to customer retention and revenue.      Every interaction with customers is an opportunity to gain valuable information about what they want or need. Aside from answering questions and solving problems, successful companies use these customer signals to improve their products and services.     By analyzing and interpreting not just the words that customers use but also the intent and context behind interactions, AI becomes an essential tool for providing personalized recommendations.     The potential for upselling and cross-selling exists in every customer conversation, not just in face-to-face interactions. Automated systems are now sophisticated enough to identify when recommendations are relevant and welcome, turning customer support channels into points of sale.     The goal is not to fully automate contact centers. Instead, successful businesses strive for a balance between AI and human strengths. For example, AI can sort through large numbers of inventory to suggest products that match the customer's needs. At the same time, human agents are capable of empathy and judgment that are essential in building a lasting connection with customers.     Revenue, satisfaction, and loyalty are the biggest indicators of success in using AI to enhance customer and employee experience. Often, companies get stuck measuring how many customers interact with AI, or how fast problems are resolved while missing out on real opportunities for growth.     Plus, Shep and Filip discuss why businesses should be proactive rather than reactive when interacting with customers. Tune in!  Quote:   "With the technology that we have today, AI can help us go deeper in our relationship with customers. We can analyze so much data and context to match what our customers need to what we can offer."      About:    Filip Jaskólski is the Chief Product Officer at Text. He drives product strategy and development with a focus on practical, scalable AI-powered customer experience solutions.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

See what the team at The Successful Bookkeeper has on right now → Customer experience expert Shep Hyken is back, and this conversation cuts straight to one of the most stubborn problems in the bookkeeping profession: the race to the bottom on price. Shep lays out why competing as a commodity is a choice — and a dangerous one — and gives bookkeepers a practical framework for building client relationships that make price almost irrelevant. Chapters [00:00] Welcome and what has changed [02:35] AI, automation, and human jobs [06:30] The commodity trap explained [10:00] Competing on experience not price [13:00] Panera and moving humans to high-impact roles [16:00] Making routine interactions memorable [19:00] The six-step I'll Be Back framework [25:00] Journey mapping your client touchpoints [28:00] Consistency is what amazing looks like [30:00] Free resources from Shep Hyken The Commodity Trap Is a Choice You Make When a client sees you as a commodity, they're looking at your price, not the value of the experience you deliver. Shep argues that most bookkeepers already have the expertise to serve virtually any client well — so expertise alone no longer differentiates you. "Somebody that views you as a commodity is looking at your price, not just the experience that you have to offer." The solution isn't to slash rates; it's to make the relationship so strong that price becomes a secondary consideration. Competitive pricing and lowest pricing are not the same thing. AI Amplifies Who You Already Are Shep is clear that AI and automation aren't going away, but the firms quietly losing ground are the ones that have over-automated and stripped out the human element. He describes his own CPA firm eliminating his year-end review meeting in favor of a digital questionnaire — and how that single change made him start shopping around. "By going automated and not having that meeting, they just threw themselves into a commodity." The better move is to use automation to absorb the repetitive, low-touch tasks so you have more capacity for meaningful client conversations — not fewer. The Six Questions That Build an "I'll Be Back" Experience Shep walks through his six-step framework for understanding why clients choose you, why they might choose a competitor instead, and how to borrow ideas from outside your industry to raise your own standard. The exercise ends by asking: after everything you've learned, does your answer to "why me?" change? He also points to Amazon's order-confirmation model as an example bookkeepers can adapt — proactive, personal communication that keeps clients informed and feeling looked after. Journey Mapping: Find the Pain Before Your Client Does One of the most practical ideas in this episode is journey mapping every touchpoint a client has with your firm — from how the phone is answered to how the monthly invoice lands. Shep uses the example of restaurateur Will Guidara, who turned paying the bill at a high-end restaurant into a moment guests couldn't wait to tell their friends about. The same thinking applies to bookkeeping: "Find where those memorable opportunities are." There are moments in every client relationship — onboarding, monthly reporting, the annual review — that feel routine to you but could be genuinely memorable for them. Consistency Is What "Amazing" Actually Looks Like Shep closes with a reframe that is easy to miss: you don't need to be dramatically better than the competition. You need to be consistently and predictably better than average. "When that word always creeps in there — they always get back to me quickly, they always have the answers — you are operating above average." Trust is built through repetition, not grand gestures. Clients who can rely on you without having to think about it are clients who never seriously consider leaving. Links Mentioned Hyken.com — Free annual customer experience research report and the Customer Confidence Score PDF (no email required) "Unreasonable Hospitality" by Will Guidara — Referenced for journey mapping and memorable experience design Pure Bookkeeping — Episode sponsor: purebookkeeping.com The Successful Bookkeeper — Show home and episode resources: thesuccessfulbookkeeper.com About the Guest Shep Hyken is the Chief Amazement Officer at Shepard Presentations and a hall-of-fame keynote speaker and New York Times bestselling author specializing in customer service and experience. He has advised organizations across industries on building loyalty, reducing churn, and creating cultures where clients feel genuinely cared for. Shep is a returning guest on The Successful Bookkeeper and brings research-backed, immediately actionable thinking every time he joins the show. About the hostMichael PalmerMichael Palmer is the host of The Successful Bookkeeper podcast and co-founder of Pure Bookkeeping and The Successful Bookkeeper. He started this work because of his father — a brilliant electrical contractor who worked twice as hard as he should have had to, because nobody on the financial side was in his corner. That gap is what The Successful Bookkeeper exists to close. His view: bookkeepers are the most undervalued force in small business — and every bookkeeper who builds a real business changes two families: theirs, and their clients'.

After more than a decade on Bravo's hit reality show, Southern Charm, Shep Rose opens up about the moment he realized something had to change. Shep shares the phone call from Andy Cohen that became a wake-up call, the blackouts that scared him, and the ayahuasca journey in Costa Rica that forced him to confront his relationship with alcohol, attention, and the endless pursuit of more. This isn't a recovery story in the traditional sense. Shep doesn't identify as an alcoholic, and he's honest about still figuring it out -- the gray area, the setbacks, and the ongoing work of trying to live with more intention. That's what makes this conversation so compelling. Together, Shep and Zac talk openly about fame, aging, excess, the loneliness that can exist behind a public persona, and what it actually takes to change. Whether you know Shep from Southern Charm or you've never seen an episode, this is a conversation about the cost of always saying yes -- and what happens when the life you've always celebrated becomes the very thing you need to question. Shep's new book, Nothing in Moderation, explores many of these same themes – an honest, funny, and unflinching look at excess, fame, and figuring out what actually matters.  Link to Shep Rose's book -- Nothing In Moderation: https://www.amazon.com/dp/B0GZQ9GQL7?lv=shuf&channelId=500&plpRedirect=mhFallback Follow Shep Rose: Instagram: https://www.instagram.com/relationshep/?hl=en Connect with Zac https://www.instagram.com/zwclark/ https://www.linkedin.com/in/zac-c-746b96254/ https://www.tiktok.com/@zacwclark https://www.strava.com/athletes/55697553 https://twitter.com/zacwclark If you or anyone you know is struggling, please do not hesitate to contact Release Recovery: (914) 588-6564 releaserecovery.com @releaserecovery Learn more about your ad choices. Visit podcastchoices.com/adchoices

Tanner. Shep, and Paul discuss the Motor City Machine Guns becoming All Elite, the card for AEW All In London so far, and much more!The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Balancing Productivity and Customer Satisfaction with Automation  Shep interviews Jeff Fettes, founder and CEO of Laivly. He talks about how organizations can integrate AI across the entire customer service journey to empower agents and advance business goals rather than relying on vanity metrics.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How do you measure true ROI on AI in customer service?   What customer service metrics should companies track to evaluate AI success?   Why do most customer service AI implementations fail?   How can contact centers integrate AI across the entire customer journey?   Should AI in customer support be used to replace human employees or assist them?  Top Takeaways:    Use AI in customer service because it is beneficial, not just because it is new. AI should be implemented when it makes processes genuinely easier or better for customers. It is about evaluating what your customers, employees, and organization need and then using AI to deliver that.  Limiting AI to the beginning of your interaction adds unnecessary cost and frustration, especially if the customer still needs to speak to a human later. For better impact, integrate AI into every stage of the customer service journey where appropriate.  When customers move from AI to human agents, history and the details of the interaction should be transferred seamlessly. This way, agents do not need to ask questions that force customers to repeat themselves.  The goal of AI should not be to replace staff but to support them. It should enhance the capabilities of your existing team and help them to reach your organization's unique goals.  Many leaders claim their AI projects are successful even when they're over budget or delayed. A study by Laivly found that 65% of leaders called their most recent AI initiative successful even though, in reality, 43% of AI projects are delayed or stalled, and 53% went over budget.  Don't measure AI by the percentage of customers it touches or deflects. Focus on how it improves productivity and customer satisfaction metrics that you have set within your organization. AI is only successful when it delivers results that are important for your business and improvements that are meaningful to your customers.  Plus, Shep and Jeff discuss more stats and insights from The AI Paradox: Everyone Thinks They're Winning. Tune in!  Quote:   "Customers only want to participate in AI if it's going to be good for them, if it's going to be easier for them, if it's going to make their lives better, and if they like it."    About:    Jeff Fettes is the founder and CEO of Laivly, a platform that addresses customer experience challenges by integrating artificial intelligence, machine learning, and automation into customer service workflows.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep dives in and gives his opinion on what is wrong with the Hall of Fame voting and why it may lead to Lou Whitaker not making the MLB HOF. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tanner, Shep, and Paul (via video send in), give their match picks and confidence points for AEW's Redemption PPV taking place on Sunday, July 26, 2026 at the Bell Centre in Montreal, Quebec, Canada. The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

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Our friend Shep Rose from the Bravo universe and so much more returns to the pod to discuss his new book, Nothing in Moderation, detailing his psychedelic journey inward and beyond. Shep is a legend, and we're happy to have him back to chat about Chris eating new types of fruit at Chez Panisse, the future of children proteinmaxxing, Shep's take on the golfer's attempted presidential pardon, handing a guy an envelope of cash in a Publix parking lot, a detailed recounting of his ayahuasca journey in Costa Rica, what Shep did for Charleston, South Carolina is what Aubrey Graham did for Toronto, forgiving oneself for their romantic escapades, being ready to settle down but unsure if he's able to find the one where he lives, the pros and cons of one's "say yes" era, and when TSA remembers you from what you did the last time they saw you. instagram.com/relationshep twitter.com/donetodeath twitter.com/themjeans howlonggone.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Tim Twentyman from DetroitLions.com joined Shep to preview training camp. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Return on Investment of Good Customer Reviews  Shep interviews Daniel Vivarelli, founder of Starloop. He talks about how customer reviews build business reputations and Starloop's unique model of planting a tree for every review to drive ethical engagement and market leadership.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why are customer reviews important for SEO and lead generation?  What is the difference between customer surveys and online reviews?  How do positive online reviews impact customer price sensitivity?  How can businesses use negative reviews to improve their brand reputation?  What is the best way to get more Google reviews ethically?  Top Takeaways:    Google reviews have evolved from a nice-to-have to one of the main factors customers consider in their decision-making process. In today's competitive environment, businesses with the most reviews and the highest ratings attract the most clients.  While both surveys and online reviews offer customer feedback, reviews deliver additional value because they are public and influence a brand's reputation. Surveys provide private insights to the business, but reviews contribute directly to marketing by enhancing trust and credibility online.  Online reviews are especially valuable for local businesses whose reputation is their brand. Positive reviews can be the deciding factor when customers compare options in search results.  Businesses with positive reviews online not only receive more inquiries. They also see a shift in how customers approach the business. With a strong online reputation, customers are less likely to ask about prices. They get inquiries focused on booking services or making purchases, since most of their usual "objections," such as value for money or quality, are already addressed by other customers' reviews.  Negative reviews are important, too. While every business should avoid getting negative reviews, their presence is an opportunity for businesses to demonstrate how they show up for customers when something goes wrong.    Building a solid reputation through reviews is a gradual process, but it offers lasting benefits. Leveraging free tools like the Google Business Profile (which is free!) to accumulate genuine reviews is a high-return strategy for long-term business growth.   Plus, Shep and Daniel discuss how planting one tree for every review motivates customers and benefits businesses. Tune in!  Quote:   "Whoever's got the most reviews and the highest rating is the one that's going to attract the people they seek to serve."    About:    Daniel Vivarelli is the founder of Starloop. He created the platform in 2016 to help local businesses grow by harnessing trust, reputation, and genuine customer feedback.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner, Shep, and Paul play some AEW Deal or No Deal, discuss Kenny Omega defending his AEW World Championship vs Kevin Knight  and how the rest of the card is shaping up as we are one week away from AEW Redemption!The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

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Building Employee Engagement for Better Customer Outcomes    Shep interviews Mark Valentino, Head of Business Banking at Citizens Bank. He talks about engaging and retaining the new generation of employees by creating a workplace culture that prioritizes meaning, flexibility, and personal growth. Shep has often written that what happens inside of an organization is felt by customers on the outside. Creating the best workplace culture positively impacts the customer experience.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How are Gen Z employees changing workplace culture?  How does employee satisfaction relate to customer satisfaction?  Why is flexibility important for retaining today's workforce?  How do younger generations redefine professional success?  How does improving the employee experience lead to better customer service?  Top Takeaways:    Today's young workforce expects a different career path compared to previous generations. Many no longer want or expect to stay with one company for their entire career. Instead, they are more interested in new experiences, learning new things, and feeling that their work has purpose.   A recent survey from Citizens Bank shows that younger workers value meaning and opportunity over titles or tenure. For employers, this means that engagement, personal and professional growth should be prioritized over pay or seniority.  Money is no longer enough to keep employees. While money is important, the new generation is more interested in work that aligns with their values. They want to feel like their efforts matter and that they are making a positive difference.   Flexibility means more than just working from home. It can include flexible hours, opportunities to work in different locations, and even the ability to move between roles or projects within the same company. For example, Google has allowed some of its engineers to spend time on projects outside their scope. This allowed them to work on projects they were interested in, so they could learn from them and gain fresh, innovative ideas.   When workers feel connected to the people they help and the communities they serve, their jobs become much more meaningful. When employees take pride in what they do, customers and the company benefit.  Plus, Shep and Mark discuss Citizens Bank's credo, which centers around its three pillars: colleagues, customers, and community. Tune in!  Quote:   "If we want to engage this next generation of workforce, we have to be prepared for them to come in and work on a specific project or a specific mission. Hopefully, we can create enough meaning around it that they will want to stay.."    About:    Mark Valentino is the Head of Business Banking at Citizens Bank. He oversees strategy and growth for commercial banking nationwide and brings 17 years of experience in finance and healthcare.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Jen shares how a childhood with a police K9 shaped her sense of responsibility, and why living with five dogs now feels like the most meaningful work of her life. We talk pack dynamics, Border Collie needs, the “soul dog” idea, and how grief can deepen gratitude for ordinary days. • Growing up with Shep the police canine and learning what real training and partnership look like • Feeling judged for having five dogs and why curiosity lands better than commentary • Border Collies and the overlooked need for mental stimulation alongside exercise • What a normal day looks like with a five-dog routine and a well-adjusted pack • The big shift from two dogs to three and how pack roles and communication emerge • The gift of being present at the end and why pet grief can feel compounded over time • Why we avoid playing favorites and what “soul dog” means to different people • Choosing gratitude for fur, chores, and toy destruction as signs of a healthy household If you enjoyed this conversation, I'd love it if you'd follow the show, leave a review, and share this episode with someone who loves dogs. You can find links to everything we talked about today in the show notes. And I'd love to connect with you on Instagram at Baroo. If you have a story you'd like to share, you can email me at Charlotte at the baroo.com.Send us Fan MailSupport the showShop the podcast: https://www.thebaroo.com/shop-podFollow The Baroo:Instagram - https://www.instagram.com/baroopup/Blog- https://www.thebaroo.com/Facebook- https://www.facebook.com/baroopet/   Pet parent question or story of canine companionship  to share ? Email charlotte@thebaroo.com or call 424-273-5131. *This podcast is for informational purposes only, even if, and regardless of whether it features the advice of veterinarians or professional dog trainers. It is not, nor is it intended to be a substitute for professional veterinary care  or personalized canine behavior advice and should not be used as so.  The views expressed in this podcast are solely those of the podcast author or the individual views of those participating in the podcast.        

Tanner and Shep discuss Kenny Omega defeating MJF to become the new AEW World Champion, Kyle Fletcher winning the International Championship, Willow Nightingale returning and becoming #1 contender, Hangman Adam Page returning, and much more as the road to AEW Redemption begins! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Bill joins the morning show on the Michigan Sports Network with Shep to talk about all the topics in Detroit sports right now. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman  Balancing AI Efficiency and Humanity in Customer Service  Shep interviews Natalie Beckerman, Chief Business Officer at iQor Inc. and author of When Did You Stop Caring? She talks about why organizations need to balance efficiency and humanity in customer service.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How can businesses balance technology and human interaction in customer service?  What impact do automation and AI have on customer loyalty?  Why is human connection still important in customer service?  What mistakes do companies make when focusing only on efficiency?  How can companies merge technology with empathetic customer service?  Top Takeaways:    Companies often rush to implement automation, AI, and digital solutions to enhance efficiency, but these should not come at the expense of human connection. Technology cannot replace human connection, especially in critical or emotionally charged situations.  Sustainable businesses use technology to support their customer service representatives, not to eliminate them. Combining AI with human empathy, rather than relying solely on automation, creates a better experience for customers and employees.  "Lazy AI" is when businesses use automation or artificial intelligence to deflect customer issues and cut costs. However, it increases customer frustration by making the experience more complicated.   Technology and humanity are not mutually exclusive. While automation and AI drive efficiency, the human element is still crucial for building trust and loyalty. They should complement each other to create a better customer experience.   Test your own customer experience. Leaders should experience browsing through their website, calling customer support, or trying to shop their own product to gain firsthand insight into where technology can create friction or where more human connection is needed.    We are in a "caring recession" where many companies treat caring as optional. Caring is a competitive advantage and a leadership strategy. Caring for both customers and employees drives higher revenue, better retention, and sustainability.  Plus, Shep and Natalie talk about the Beckerman Caring Challenge and more insights from her new book, When Did You Stop Caring?. Tune in!  Quote:   "Caring is a competitive advantage."  About:    Natalie Beckerman is the Chief Business Officer at iQor Inc. and author of When Did You Stop Caring.  She is inducted into the CCWomen Hall of Fame and is among the CX Network Top 30 Contact Center Leaders.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep joins the show with Jesse on the shelf sick. Gio and Shep dive into a conversation about the pricing of GOATs in the hobby and if they can all keep going up. Plus, are there any guys who still seem underpriced. 0:00 - Intro, and Shep is joining the show with Jesse out sick today.  7:00 - Someone brought in a collection to Shep, including some incredible pieces from the late 90s and early 00s.  15:30 - The National will be a great buying opportunity for dealers to find unique cards no one has seen before.  17:50 - Shep on why owning a shop is so fun for him 19:40 - Nothing gets Gio more excited than buying a big lot 29:30 - Will things slow down after The National? It's been such a unique year in the hobby.  39:45 - Looking at GOATs and why they are gaining value 43:30 - Eventually the GOATs will drop down, but there is still a lot of room for growth for a lot of guys 51:00 - Looking at case hits from Topps and which will be the preferred ones like the Kaboom, Downtown, Color Blast, etc. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner and Shep give their thoughts on last Sunday's Forbidden Door PPV, the announcement of MJF defending his World Title against Kenny Omega on Beach Break, and much more!The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

How Consistency and Convenience Create Loyal Customers  Shep interviews Greg Tucker, CEO, Tucker & Company, and author of Frictionless Brand Experience. He discusses the sources of friction that hinder the delivery of a brand promise and strategies for identifying and eliminating them.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the difference between customer experience and brand experience?  How can companies ensure they consistently deliver on their brand promise?  What are the most common sources of friction in delivering a great brand experience?  Why do customers pay more for a convenient experience?  Why is cultural alignment important for providing a seamless customer experience?  Top Takeaways:    A brand promise is a commitment a company makes to its customers about what they can expect. A consistent brand experience across all channels ensures that what is promised aligns with what is delivered.  When customers encounter friction, the risk of them switching brands doubles. And this risk multiplies every time they encounter confusing menus, slow service, difficult-to-use websites, etc. Convenient businesses remove these friction points because they know that the happier customers are, the more loyal they will be.  Greg Tucker shares six types of friction that hinder the delivery of a consistent brand experience.  Digital Friction: Problems with digital interfaces, such as confusing websites, poor user experience, and incorrect product data.  Brand Friction: Inconsistency and lack of clarity in messaging and marketing campaigns.  Product Friction: When the product itself is hard to use, too expensive, or costly to maintain.  Operational Friction: Back-end processes like late shipments, slow service, or bad customer support that disrupt the overall customer experience.  Organizational Friction: Internal company issues, such as siloed departments and miscommunication between teams.  Cultural Friction: Company mindsets, misaligned incentives, or leadership behaviors that do not support the brand promise.  While being nice is important, customers would rather have things be easy and quick than be inconvenienced, even with a smile. Our annual customer service and CX research shows that customers value a convenient, frictionless experience even more than friendly service. If a company can deliver both, it stands out from the competition.   Plus, Shep and Greg discuss why convenience is no longer just “nice to have," but something customers will pay more for. Tune in!  Quote:   "The power behind a brand experience is great customer experience. And, the power behind a great customer experience is the employee experience."  About:    Greg Tucker is CEO of Tucker & Company, an award-winning leader, keynote speaker, and strategic advisor. He is the author of Frictionless Brand Experience, a book on eliminating business friction to accelerate growth.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner, Shep, and the Zartman boys (Paul & Logan),  give their match picks and confidence points for AEW's Forbidden Door PPV taking place on Sunday, June 28, 2026 at the SAP Center in San Jose, California.The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Most retirement planning focuses on accumulation -- how to save enough. Dana Anspach of Sensible Money has spent her career on the other side of that equation: what happens when it's time to actually spend the money. In her new book Living Off Your Acorns, she breaks retirement into four distinct phases -- pre-go, go-go, slow-go, and no-go -- and argues that the decade before you retire may be the most important planning window of all. CFP and MarketWatch columnist Beth Pinsker also stops by to flag an HSA inheritance problem that almost nobody sees coming.What You'll Walk Away WithDana's four-phase retirement framework -- pre-go, go-go, slow-go, and no-go -- and why the pre-go years (the 10 years before you stop working) are where the most valuable planning actually happensWhy most people wait until months before retirement to do serious planning -- and the specific things you can only fix if you start far enough outThe JP Morgan research showing 20% volatility in retirement spending year over year -- and why that makes flexibility a more important goal than optimizationWhy Dana recommends recalibrating your retirement plan every year rather than building a 30-year model that's guaranteed to be wrong by year fiveThe income ladder approach: how having bonds and CDs maturing each year means you never have to sell investments at a loss to cover spending -- and why it also helps behaviorallyThe fundedness concept: why the safe withdrawal rate was calculated assuming the Great Depression starts the day you retire, and why dynamic go-go spending gives you more room than the 4% rule suggestsThe retirement red zone -- the five years before and the first year after leaving work -- and why Dana starts shifting portfolios toward conservatism 10 years out, not fiveThe long-term care reality check: why only about 15% of people incur a catastrophic care cost, why home equity is Dana's preferred reserve asset, and what insurance actually covers versus what people hope it coversThe HSA tax problem Beth Pinsker uncovered: why a non-spouse beneficiary who inherits your HSA takes the entire balance as ordinary income in a single year -- and why you should spend it before your Roth, not afterWhy power of attorney paperwork at each individual financial institution matters more than most people realize -- and the specific authentication vulnerabilities that put retirees at fraud riskWhy This Matters NowThe decumulation phase requires a completely different strategy than accumulation -- and most people don't start thinking about it until they're months away from leaving work. Dana's case is simple: the earlier you start building flexibility into every decision, the more options you have when life doesn't go according to plan. And it almost never does.From the BasementDana Anspach joins Joe and OG for a deep dive into Living Off Your Acorns, covering everything from her grandpa feeding squirrels in retirement to the very specific paperwork every financial institution needs before they'll honor your power of attorney. Beth Pinsker makes a headline segment appearance to explain the HSA inheritance tax problem her MarketWatch piece uncovered. Doug arrives with World Cup trivia. The community shares reactions to the 59% unplanned retirement episode, including Shep's 30-year story of gradually bumping his savings rate and a 37-year-old Stacker leaving the workforce in two weeks for baby number four.Resources MentionedLiving Off Your Acorns: Your Guide to the Four Phases of Retirement by Dana Anspach -- available on Amazon; search "Living Off Your Acorns" or "Dana Anspach"Sensible Money -- Dana Anspach's financial planning firm; sensiblemoney.comMarketWatch -- "I'm 66 and have $85,000 in my HSA. When should I start spending it?" by Beth PinskerMy Mother's Money by Beth Pinsker -- previous Stacking Benjamins appearance linked at stackingbenjamins.comStacking Benjamins Basics Guide -- stackingbenjamins.com/basicsguideStacking Benjamins YouTube channel -- OG and Anna basics series; youtube.com/stackingbenjaminsStacking Benjamins Newsletter (The 201) -- stackingbenjamins.com/201Stacking Benjamins Community -- stackingbenjamins.com/basementSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Tanner and Shep discuss the week that was in AEW as we are only one week away from Forbidden Door!The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Andy and Shep dive into the Lions secondary and how important of a piece Terrion Arnold is for the Lions defense. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

A powerful and heart-touching message based on Matthew 7:24–27 explores the difference between merely hearing God's Word and faithfully living it. Through the moving story of a widowed mother who built her small home on solid ground despite hardship and criticism, this sermon illustrates how a strong foundation can withstand life's fiercest storms.Being a Christian sometimes needs you to be ready to be uncommon, uncomfortable, and be prepared for the unpredictable.As winds of grief, disappointment, sickness, and uncertainty inevitably come, many discover that appearances alone cannot hold a life together. Jesus teaches that true security is found not in circumstances, success, or human strength, but in obedience to His words. Like the wise builder who dug deep and built upon the rock, believers who anchor their lives in Christ remain standing when trials arrive.

Black on Black Cinema announces our next full review: Above the Rim (1994), the final entry in Barry Michael Cooper's Harlem Trilogy. Directed by Jeff Pollack and starring Duane Martin, Tupac Shakur, Leon, Marlon Wayans, Bernie Mac, and Wood Harris. Above the Rim follows high school basketball star Kyle Watson torn between Shep, a fallen athlete trying to redeem himself, and Birdie, a dangerous drug dealer who happens to be Shep's brother. Tupac Shakur's final theatrical film before his 1996 death is reason enough to revisit it.Then we get into the real conversation: Donald Trump has become everything racists feared a Black president would be. Barack Obama had to be practically perfect to even be considered; Harvard Law, Constitutional law professor, decorated Senator, devoted husband and father, scandal-free, measured, dignified. Every box checked. Meanwhile Trump arrived with business failures, fraud convictions, hush money payments, multiple affairs, and a career built on corruption. Ta-Nehisi Coates called Trump "the first white president;" not merely because he's white, but because his entire political existence hinges on the fact of a Black president. His campaign started with birtherism. Coates wrote: "It is as if the white tribe united to say — if a Black man can be president, then any white man, no matter how fallen, can be president." We unpack what that means in 2026.Black on Black Cinema is a long-running podcast featuring in-depth Black movie reviews and frank conversations that matter to the Black community. We review Black films across every genre — from Black horror and Black sci-fi to indie dramas, comedies, and blockbuster action. Covering filmmakers like Spike Lee, Jordan Peele, Ryan Coogler, Ava DuVernay, and more. Hosted by Jay, Micah, Terrence, and T'ara. Featured on RogerEbert.com. A TNP Studios production. New episodes weekly on Spotify, Apple Podcasts, YouTube, and all major platforms. For more TNP Studios content, check out The Nerdpocalypse (movie & TV news), Look Forward (progressive politics), and Dense Pixels (video game news).

Creating Future-Focused Customer Interactions  Shep interviews Zee Hussain, Head of Global Enterprise Solutions at AT&T. He talks about how businesses can elevate customer experiences by anticipating future needs, leveraging industry expertise, and becoming their trusted partner.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   What does it mean to be a trusted advisor rather than just a vendor in customer relationships?  How can companies anticipate customer needs before customers are even aware of them?  How can innovations be adapted from one industry to another?  What are effective ways to build trust with their customers?  How does technology make customer service more efficient?  Top Takeaways:    Trust and credibility are built by consistently delivering on the basic services and support that customers expect from you. When you do a good job of delivering on your brand's promises to customers, it opens the door to future partnerships with them.  Understand your customers' opportunities and challenges. Go beyond surface-level information. Listen to them and spend time on the front lines to gain insight into their pain points and goals, so you can tailor your solutions to what matters most to them.  A trusted partner doesn't just wait for customers to define what they need. They draw on their own experiences and industry insights to identify potential challenges and opportunities their customers will face in the future.   Great ideas can come from outside your industry. When facing a challenge, ask yourself, How have I solved a similar problem in a different industry, and how can I apply that perspective here?  A growth mindset is having an attitude of consistent learning and curiosity. It's about striving to add value to each interaction with both customers and employees.  Plus, Shep and Zee discuss the impact of companies co-creating ideas and solutions with their customers. Tune in!  Quote:   "If we want to be a trusted advisor for our customers, we need to sit with them side by side and talk about what their desired business outcomes for the future look like and how we can help deliver them."     About:    Zee Hussain is the Head of Global Enterprise Solutions at AT&T. He oversees teams that deliver advanced connectivity and technology solutions to major enterprise clients worldwide.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner, Shep, and Paul discuss the matchup between Swerve Strickland and Will Ospreay taking place at Forbidden Door, who they think MJF and Mark Briscoe will choose for their steel cage match at Forbidden Door and much more from the week that was in AEW! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

We get into all the latest Bravo related news from Vanderpump. a Valley wedding and who was invited and who were bridesmaids, RHONJ's Milania's arrest, Southern Charm ladies dating Kyle and Shep? This and more including the Southern Hospitality final reunion on this podcast episode!Make your summer wardrobe feel easier. Go to www.Quince.com/vpr for free shipping on your order and 365-day returnsSleep cooler this summer with Boll & Branch and get 20% off sitewide for a limited time during their Annual Summer event. www.bollandbranch.com/pumpers and use code Pumpers for 20% off. Exclusions apply. For bonus content, shows, giveaways and VPR trivia hangouts, please join us at www.patreon.com/vanderpumprulespartyThis podcast uses the following third-party services for analysis: Magellan AI - https://docsend.com/view/5vdvbdx7cr4tikmyClaritas - https://claritas.com/privacy-legalPodscribe - https://podscribe.com/privacy

Rob and Kelvin debate whether the Game 2 meltdown proves that Victor Wembanyama and the upstart San Antonio Spurs are too inexperienced to win it all, and share their thoughts on the fan response to President Donald J Trump at Madison Square Garden. Plus, Sirius XM NBA Radio host David ‘Shep’ Shepard swings by to discuss the keys to the New York Knicks going up 2-0 in the NBA Finals, why he’s been so frustrated by Wemby’s play in this series, which of the ‘other’ Spurs needs to step up if they’re going to make history in this series, Jalen Brunson’s ‘clutch gene’, and much more!See omnystudio.com/listener for privacy information.

Building Customer Loyalty Through Experience and Community  Shep interviews Sujay Saha, founder and CEO of Cortico-X. He talks about how aligning customer experience with pricing and expectations drives value.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is return on experience (ROX) and how can businesses measure it?  How can businesses match customer expectations to pricing?  How does blending creativity and data improve customer service strategies?  What steps can companies take to minimize friction in the customer journey?  How does building customer communities foster brand loyalty?  Top Takeaways:    The higher the price, the higher the expectation. However, this does not automatically mean more products or more features. To create amazing experiences that provide value, brands need to understand what truly matters to their customers.   Every customer looks for a specific kind of value, whether it is convenience, quality, community, or something else. Understand the value that your customers are looking for and design your experiences to meet (or even exceed) these expectations.  Memorable experiences are not always expensive. They are often simple, timely, or personal. Offering a free car cleaning service at an auto repair shop or designing a seamless airline boarding system can add extra value to customer interactions.  Customers love connecting with others who share their experience. By cultivating communities, brands can provide memorable, shareable experiences that create loyalty and a sense of belongingness.  Customers don't just compare you to similar businesses. They compare you to the best experiences they have ever had, regardless of industry, product, or price point. The real competition is every amazing experience.  The return on experience (ROX) should be both actionable and accountable. Leaders must examine the root drivers behind customer experiences and use them as a guide on where to direct their investments. Then measure these investments to see whether they translate into the desired outcomes, such as increased loyalty or brand advocacy.  Plus, Shep and Sujay share real-world examples of organizations that are reaping the returns of delivering exceptional customer experience. Tune in!  Quote:   "Don't just consider the cost of experiences, but also think about how much loyalty you can create (with that investment), which can turn into future sales."  About:    Sujay Saha is the Founder and CEO of Cortico-X, known for advancing experience-led strategies and pioneering ROX (Return on Experience) for Fortune 500 companies.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

 Tanner, Shep, and Paul, discuss Mercedes Moné‘s return, Mark Briscoe's passionate promo, the chaotic main event between Will Ospreay and Mark Davis, and much more! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Welcome back to The Viall Files: Reality Recap!  We are extremely delighted to be joined by the incredibly talented Anna Konkle to hear all about her book The Sane One, takes on Summer House drama, the new cast of Love Island USA, and thoughts on the hilarious Real Housewives of Rhode Island. Meanwhile, Taylor Ann Green returns to give us the update on her breakup, relationship with Shep, and potential future return to Southern Charm.  "Cheers to hot people!" Nick is on Substack! Subscribe here: https://nickviall.substack.com/subscribe  HEY! YOU! DO YOU NEED DATING AND RELATIONSHIP ADVICE?  Email asknick@theviallfiles.com and be a part of future Ask Nick episodes! Want ad free episodes and incredible bonus content?  Start your 7 Day Free Trial of Viall Files + here: https://viallfiles.supportingcast.fm/  Subscribe to The ENVY Media Newsletter Today: https://www.viallfiles.com/newsletter  To Order Nick's Book and/or learn more about the show, go to: https://viallfiles.com THANK YOU TO OUR SPONSORS: Cozey: Visit https://cozey.com — the home of possibilities, made easy.   Better Help: Sign up and get 10% off at https://betterhelp.com/viall. Quince: Go to https://quince.com/viall for free shipping on your order and 365-day returns. Now available in Canada, too. Rosetta Stone: Visit https://rosettastone.com/viall to redeem 20% off your Rosetta Stone Sapphire subscription! Ridge Wallet: For a limited time, Ridge is running their HUGE Father's Day Sale! Just head to https://ridge.com/viall and get up to 40% off their best gear. To advertise on this podcast please email: ad-sales@libsyn.com or go to: https://advertising.libsyn.com/theviallfiles   Timestamps: 00:00 - Intro 08:54 - Anna Joins 01:02:30 - Taylor Joins 01:35:15 - Outro Episode Socials: @viallfiles @nickviall @nnataliejjoy @annaryankonkle @tayloranngreen @the_mare_bare @justinkaphillips  

How a Unified Communication System Empowers Employees and Delights Customers  Shep interviews Damon Covey, General Manager of Unified Communications and Collaboration at GoTo. He talks about the importance of tailored, unified communication systems that reduce friction for both employees and customers.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What advantages do unified communications bring to customer service?  How does integrating multiple channels enhance customer experience?  Why is minimizing friction important for trust and loyalty in service?  What are the disadvantages of generic versus tailored communication tools?  How can automation and AI improve customer support interactions?  Top Takeaways:    The "swiveling chair" problem hurts both customers and employees. Integrating all communication channels into a unified system prevents employees from constantly switching between programs, improving their workflow and eliminating unnecessary friction for customers.   Employees can't provide amazing customer service if they are using slow, broken, or outdated systems. Most of the time, customers are frustrated not because of the person helping them but because of the tools that make solving the problem more complicated.  Fragmented experiences erode customer trust. Whenever a customer has to repeat themselves or start over every time they switch between modes of communication (chatbot, email, phone, etc.), trust drops. Unified systems provide smooth experiences where the next agent knows what happened before and the best tools to help the customer are within easy reach.  Follow the journey that your customers prefer. Businesses need to adapt their communication channels and technology based on what their customers actually want to use. Meet the customers where they are, whether through traditional phone calls, emails, or digital messaging.  Plus, Shep and Damon discuss generational preferences in communication and how unifying these options can improve the customer experience. Tune in!  Quote:   "If you're building everything for everyone, you're special for no one."  About:    Damon Covey is the General Manager of Unified Communications and Collaboration (UCC) at GoTo. Before joining GoTo in 2021,  he served as Vice President of Product Management at Cox Automotive and spent 14 years in leadership roles at cybersecurity company Symantec.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Listening, Learning, and Problem-Solving with Empathy  Shep interviews Rob Jolles, keynote speaker, five-time bestselling author, and host of The Presentation Whisperer Show. He talks about the importance of authentic communication, empathy, and intent in delivering exceptional customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the role of frontline employees in shaping a company's customer experience?  How can handling customer complaints effectively lead to customer loyalty?  What steps should customer service teams follow when responding to complaints?  How does authentic communication strengthen customer trust?  How does empathy impact the outcome of customer service interactions?  Top Takeaways:    Everybody who interacts with customers, regardless of the job title, is in sales. Every conversation, whether answering a question or dealing with an issue, is an opportunity to sell the brand and what it represents.  Saying "sorry" reflexively when a customer calls about a problem can feel empty. Instead, focus on listening to the customer and gathering more information. Customers want to be heard and understood more than they want an apology. They are also more likely to work with you to solve the issue once they feel listened to.  Empathy is not just about saying nice things. It is about putting yourself  in the customer's shoes and having a genuine desire to help. For example, ask yourself, “How would I feel if that happened to me?  Hire for attitude and empathy, not just skills. Some people genuinely like interacting with people and problem-solving. An amazing customer experience starts with hiring the right people for the job, then empowering them with the right tools and training.   Communicating with customers is more than just the words you say. The tone, energy, and authenticity in your voice make a huge difference in how customers respond. They notice if you're bored or happy to help. Make sure your words, tone, and actions align with the brand that you represent.  Plus, Shep and Rob discuss more insights from Why People Don't Believe You…: Building Credibility from the Inside Out. Tune in!  Quote:   "When something goes wrong, customers don't call just to hear the word 'sorry." They want you to understand why they are frustrated. They want you to first listen and understand."  About:    Rob Jolles is a renowned speaker, five-time bestselling author, and host of The Presentation Whisperer Show. His books, featured in USA Today and Harvard Business Review, have been translated into more than a dozen languages.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Using Customer Feedback to Understand and Delight Customers  Shep interviews Natalie Jackson, founder of Crescent Consultancy. She talks about leveraging customer and employee feedback to deliver exceptional customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the "listening gap" in customer experience?  How can business leaders effectively close the listening gap in their organizations?  Why is consistent reliability more important than delight in customer experience?  How does employee and customer listening drive growth and retention?  What is the importance of a clear brand promise in delivering a consistent customer experience?  Top Takeaways:    There is often a gap between what leadership thinks customers feel and what customers actually feel. Most organizations believe they're listening to customer and employee feedback, but oftentimes, their surveys are outdated, information is siloed in departments, and there is a lack of real-time insights.  Listening to customers and employees means paying attention to data, insights, customer feedback, and employee input. It means “listening” to signals and patterns that help organizations better understand their customers (both internal and external).  Organizations need to stop and think about the kind of experiences they want to provide to their customers and employees. This is the brand promise and needs to be communicated throughout the organization. It needs to be seen through how each member of the team shows up and is felt by the customers that they serve.   Consistency and predictability build trust, giving customers the confidence to keep doing business with you.   Customers value reliability more than sporadic “over the top” moments. Customers need to know that you will deliver on your promise. And if, every once in a while, something falls in your lap that lets you go above and beyond, the combination of reliability and customer delight is where companies shine.  Plus, Shep and Natalie discuss how companies can empower employees to deliver reliable, delightful experiences. Tune in!  Quote:   "Customer experience is brand activation across everything."  About:    Natalie Jackson is a customer experience strategist and the founder of Crescent Consultancy. She serves on the 2026 U.S. Customer Experience Professional Association (CXPA).  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

AI-Powered, Human-Centric Customer Experiences  Shep interviews Aaron Cannon, co-founder and CEO of Outset. He talks about how AI-moderated research moves beyond traditional surveys to deliver relevant, nuanced customer feedback and customer-centric experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI-moderated research interviews are transforming customer feedback?  What are the main differences between AI-moderated interviews and standard surveys?  In what ways can AI provide a deeper understanding of customer motivations and experiences?  How does "visual intelligence" add value to customer experience research?  How can AI help companies reduce survey fatigue among customers?  Top Takeaways:    AI-moderated research gathers insights from customers through interviews that feel more like a conversation than a traditional survey.   Traditional surveys usually ask participants to pick a number, an option from a multiple-choice question, or to rank something. AI-moderated research goes beyond this by digging deeper and asking follow-up questions, enabling customers to provide the full picture by explaining their choices in their own words.   Trust is very important in collecting feedback. While opt-in participation should be the norm, make sure to let your customers know that their data privacy and security are a priority when they share their feedback.   AI tools help marketing and CX teams expand their reach by making it possible to have in-depth conversations with thousands of individual customers without needing a large team. This means organizations can cover a wide range of backgrounds and opinions, including outliers, to understand their customers better.   Context makes feedback more actionable. For example, if a customer's flight is delayed, AI can include this context in conversations so that it can collect feedback that is more specific and personalized.   AI-moderated research can feel more like a two-way conversation than just checking boxes on a form. AI can even escalate issues, so human support can jump in when needed.   Plus, Shep and Aaron discuss how listening to diverse customer voices can help companies make smarter decisions and gain happier customers. Tune in!  Quote:   "When the right questions are asked, people are willing to share deeply, even with AI. Good questions elicit thoughtful, honest responses."    About:    Aaron Cannon is the co-founder and CEO of Outset, an AI-moderated research platform that helps enterprise teams at companies like Microsoft, Uber, and Google gain deeper customer insights.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

In the late 1990s, Shep and Ian Murray looked at a shrinking category–men's ties–and saw an opportunity: a necktie isn't just functional. It's expressive. It can signal identity, taste, aspiration. With no fashion experience and no outside investors, the Murray brothers started making colorful ties inspired by their childhoods in Martha's Vineyard — tiny whales, sailboats, island street signs. What began as a small, improbable tie business grew into Vineyard Vines: a half-billion-dollar lifestyle brand with more than 100 stores and major department store distribution. In this episode, Shep and Ian talk about why they quit their stable jobs to turn a sleepy product into a national brand, which began as a family business and remains so to this day. What you'll learn: Why a great business can start in a category that everyone thinks is dyingHow to build distribution when you have no roadmap and few connections What bootstrapping teaches founders that outside capital often doesn'tHow improvised marketing can create outsized attentionKnowing the difference between a fashion brand and a “brand” brandTimestamps: 00:10:22 - The brothers both hate their desk jobs: “How was your day?” “It sucked.” 00:11:20 - Vineyard Vines starts on a family trip, with a nudge from a hotel manager00:13:46 - Early designs: whales, fish, jeeps, street signs 00:25:39 - Finally quitting their jobs– they're thrilled, their parents–not so much00:30:42 - Landing their first order for $1800. “We're never gonna have to work anymore!”00:34:40 - The brand gets a boost from a PR stunt during the Clinton-Lewinsky scandal00:47:00 - The “Get to $5 million” mentor advice that kept them focused 00:49:23 - The brothers open their first store - and realize they have a lot to learn 01:01:18 - The 2008 financial crisis, and the brutal inventory decisions that help save the business01:09:06 - Why stepping back from the CEO role didn't work — and what it taught them about brand cultureThis episode was produced by Kerry Thompson with music composed by Ramtin Arablouei. It was edited by Neva Grant with research help from Casey Herman. Follow How I Built This:Instagram → @howibuiltthisX → @HowIBuiltThisFacebook → How I Built ThisFollow Guy Raz:Instagram → @guy.razYoutube → guy_razX → @guyrazSubstack → guyraz.substack.comWebsite → guyraz.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

SPRING TOUR TICKETS > barstoolsports.com/events/bestshowonearthtour. Intro! (00:00-14:41). Donna Kelce's HUGE breaking news (14:42-22:37). Kathryn Hahn cast as Mother Gothel in ‘Tangled' live-action movie (24:12-30:07). Brooks Nader & Noah Beck join ‘Baywatch' reboot series (30:08-38:42). Mark Ballas is joining Whitney Leavitt on Broadway in ‘Chicago' (38:43-42:42). Dak Prescott & Sarah Jane Ramos call off engagement on their joint bachelor/bachelorette party, one month before wedding (43:59-51:01). Andy Cohen's story about John Mayer meeting Craig, Austen and Shep (51:02-58:12). Interview with Arielle Kebbel - talking John Tucker Must Die x She's the Man cast parties, craziest auditions, Aquamarine & John Tucker Must Die sequels?, her new show Marshals + more! (59:32-1:30:27). Beat Ria & Fran game 210 with Bria & Brittany (1:31:27-1:59:25). CITO LINKS > barstool.link/chicks-in-the-office.You can find every episode of this show on Apple Podcasts, Spotify or YouTube. Prime Members can listen ad-free on Amazon Music. For more, visit barstool.link/chicks-in-the-office