Podcasts about Shep

2025 brought so much Bravo tea! "So Bad It's Good" podcast host Ryan Bailey joins this week to break down the top moments from the year, including "RHOSLC," Shep's shark tooth necklaces, Porsha Williams' return and so so so much more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Lessons on Humanity, Technology, and Leadership from a Pioneer of Customer Experience  Shep interviews Bruce Temkin, host of Humanity at Scale: Redefining Leadership. He talks about how AI is reshaping business and why human connection remains essential for both customers and employees.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the difference between customer experience and customer service?  Why is the concept "the customer is always right" often considered misguided?  How can companies benefit from shifting their focus from internal processes to customer-centric thinking?  What role does behavioral science play in improving customer experience?  How is artificial intelligence affecting customer service and employee roles in modern organizations?  Top Takeaways:    Customer experience isn't just a buzzword or a fancy way of saying customer service. It is not just about the moments where the customer needs help. It is about every interaction throughout the entire customer journey.  Customers are not always right, but they are always the customer. Customers sometimes have complaints or requests that don't align with the business's offerings, especially if they're not the target audience. Treat everyone with respect, even when you can't give them exactly what they want. Even when they are wrong, let them be wrong with dignity and keep the relationship open for the future as much as possible.  Behavioral science helps explain why customers act the way they do, make certain choices, and even how they respond to situations. Knowledge about how humans think and feel is just as essential as knowing how to organize teams or create new products. Understanding human behavior helps leaders make decisions that truly connect with employees and customers.  Success isn't just about financial results, but also about making life better for people inside and outside the company. Leaders who keep the well-being of employees, customers, and communities in mind make decisions that will have a positive impact on everyone.   AI is changing how work gets done, especially in customer service. AI helps humans do higher-level, creative, and caring work. AI can handle simple tasks, so humans can focus on building real relationships and solving complex problems.  Technology creates new opportunities. AI will not replace humans. It will change the type of work that humans do. Just like how the internet created tons of new jobs, AI will reshape the workplace and introduce new careers.   Plus, Shep and Bruce discuss why it is important for individuals and companies to make sure they are always moving towards their "North Star." Tune in!  Quote:   "One of the absolute misguided beliefs is that the customer is always right. They aren't. All you have to do is look at yourself in the mirror. Everyone's been a customer and not always been right when they've complained or seen a problem."  About:    Bruce Temkin is widely recognized as the "Godfather of Customer Experience," helping to shape customer and employee experience and advising leaders on how to keep people at the center of their organizational processes. He is the host of the podcast, Humanity at Scale: Redefining Leadership.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep and Trent present their weekly "Heroes and Heels," highlighting who impressed over the sports weekend and who did NOT. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Clayton Sayfie of The Wolverine joins Shep to break down the Kyle Whittingham hire for Michigan. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep talks all things football with Mitch Lyons for our weekly "Mondays with Mitch" segment, presented by Mitch Lyons Wealth. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep talks all things football with Mitch Lyons for our weekly "Mondays with Mitch" segment, presented by Mitch Lyons Wealth. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Clayton Sayfie of The Wolverine joins Shep to break down the Kyle Whittingham hire for Michigan. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep and Trent present their weekly "Heroes and Heels," highlighting who impressed over the sports weekend and who did NOT. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tanner, Paul, Shep try to win the KOP Predictions Championship back from Pluggo of ‪Love Wrestling's Between Two Beards, as they give their match picks and confidence points for AEW's Worlds End PPV taking place on Saturday, December 27, 2025 at the NOW Arena in Hoffman Estates, IL. Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast

Shep opens Friday's show with a plethora of reactions to the Lions' Christmas Day loss to the Minnesota Vikings, eliminating them from playoff contention and ending the 2025 quest for that elusive Super Bowl appearance. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep opens Friday's show with a plethora of reactions to the Lions' Christmas Day loss to the Minnesota Vikings, eliminating them from playoff contention and ending the 2025 quest for that elusive Super Bowl appearance. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

How Royal Caribbean Creates an Unbelievable (WOW) Guest Experience  Shep interviews Richard Fain, chairman of Royal Caribbean Group. He talks about his new book, Delivering the Wow, and creating a customer-focused culture through continuous improvement, empowered employees, and attention to every detail.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does a hospitality mindset impact customer experience in the service industry?  How can organizations create a culture that motivates employees to go above and beyond for customers?  Why is employee engagement important in delivering outstanding service experiences?  Why is continuous improvement important for building a customer-focused culture?  What is the role of leadership in sustaining a service-driven culture?  Top Takeaways:    Creating an incredible experience starts with a hospitality mindset. It's not enough for a company just to have beautiful products or spaces. Every employee, from top management to behind-the-scenes team members, must aim to deliver a "wow" experience that gives customers something exciting to talk about with their family and friends.  The hospitality mentality doesn't just belong in a hotel or restaurant. It applies to every business that wants loyal customers. Every single person in an organization has an impact on the customer experience. When every employee, not just the frontlines, is aligned with this mentality, the whole organization can deliver standout experiences.  A “wow” company culture must be lived every day. A strong customer experience culture empowers every employee to work with intention and passion. It makes every member of the team love what they do and inspires others.  When employees are happy at work, they do a better job, and customers notice the difference. The best organizations hire for passion as well as skills.   You can't improve what you don't measure. Keeping track of the metrics that matter, like customer satisfaction and employee engagement, gives the team a target to work toward and motivates them to do their best.  Repeat business is the best feedback. High ratings and reviews are great, but repeat business is the best measurement of whether you delivered a “wow” experience that customers want to come back for.  Good enough is not good enough. The most successful teams and businesses push for constant, even dramatic, improvement that makes their customer's experience unbelievably better.   Plus, Shep and Richard discuss the mantras that help Royal Caribbean achieve quantum leaps in delivering “wow” experiences for its customers. Tune in!  Quote:   "Every once in a while, you hear executives say things like, 'It's just part of our DNA.' But culture isn't automatic. It requires intentionality every single day to truly focus on the customer and keep getting better."  About:    Richard Fain is the chairman and former CEO of the Royal Caribbean Group. He is the bestselling author of Delivering the Wow: Culture as Catalyst for Lasting Success. Under his leadership, the company transformed from a small cruise line into one of the most successful and renowned vacation brands in the world.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner and Shep discuss MJF's return on Wednesday and make their predictions for who they think will hold each AEW championship at the end of 2026 and reveal their 3 bold AEW related predictions for 2026! Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast

Shep and Trent present their weekly "Heroes and Heels," highlighting who impressed and who did NOT over the sports weekend. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

What's up Bros? This season of Southern Charm is chaos. Which is exactly what we want. Salley and Charley are both clearly into Craig, but Salley is being a little (a lotta) more forthcoming about her intentions. Venita checks in on Austen who has separated himself from the group, much to Craig's dismay. Madison's concern about Craig leads to a conversation to check on how he is holding up. It's the first time we've been able to see Craig acknowledge that he's in a bit of a spiral. Shep and Austen take steps towards reuniting. Oh yeah, Kory's there too. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep brings to light that despite Thursday's loss, Matthew Stafford continues to prove that he's a generational talent at quarterback. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Craig’s love triangle is going to leave one of these girls heartbroken and without a hot tub! Who do Tamra and Dolores think the stage five clinger is? This Memorial Day party featured Shep in a bald eagle speedo & George Washington wig. Which host wants to get the same outfit for their hubby? Venita spilling the beans about Molly’s “pink parts” surgery was not okay. Who’s the real “girls girl” on this cast? And how do we find Molly’s sugar daddy?!See omnystudio.com/listener for privacy information.

Craig throws a Memorial Day party on a Wednesday and Austen is a no show. Salley and Charley are competing for Craig's heart. But have Salley and Craig already hooked up after a hot tub night sleepover? Molly and Salley get into it about a down there surgery, all because Venita spread the gossip. Madison has a heart to heart with Craig and Shep wears a speedo! Come judge with us!You can find us:Instagram & Threads: @twojudgeygirlsTikTok: @marytwojudgeygirls & @courtneytjgFacebook: www.facebook.com/twojudgeygirlsPodcast: ACast, iTunes, Spotify, wherever you listen!Merch: www.etsy.com/shop/twojudgeygirlsPatreon: www.patreon.com/twojudgeygirls Hosted on Acast. See acast.com/privacy for more information.

Today is Thursday, Dec. 18, Rad and Hop preview the Brainerd boys' basketball assistant coach Brian Gustafson. Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep questions whether Scott Harris has done enough to make the Detroit Tigers a contender, and whether or not the fans should be patient with the current philosophy despite recent success. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep discusses the importance of Thursday's divisional matchup between the Seattle Seahawks and Los Angeles Rams, how impactful a short week in the NFL can be, and why Thursday Night Football games are overall not great for the players in the league despite benefiting revenue. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep reacts to a recent column from an Orlando Sentinel writer regarding Sherrone Moore and Michigan, calling the Wolverines' football program the "dirtiest" program in the sport. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep and Trent discuss the New York Knicks winning the NBA Cup, and whether or not it's worthy of a banner. Then, they look at the San Antonio Spurs and defending champions Oklahoma City Thunder potentially forming a young, exciting rivalry in the league. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep highlights the potential shortcomings of the Tigers organization as they evaluate Tarik Skubal's future, especially as the Los Angeles Dodgers keep their eye on the ace. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep is joined by Bill Bender of The SportingNews to talk all things College Football, including the format of the 12-team playoff, the Sherrone Moore scandal, the hiring of Pat Fitzgerald at Michigan State, and much more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

What's up Bros? Austen and Craig's feud is still going strong. Sally cozies up to Craig despite his behavior at Whitner's party. Charley is also feeling Craig when she drops off some paintings at his house. Austen adopts 2 cats and Rod and Madison sit down with him about the Craig/ Shep situation. Shep looks like a lost puppy as he is reeling from Craig throwing him under the bus. Meanwhile, Venita and Whitner seem to be getting comfy with one another... n Learn more about your ad choices. Visit megaphone.fm/adchoices

Collecting and Using Data Ethically to Create Customer Delight  Shep interviews Phyllis Fang, Head of Marketing at Transcend. She talks about the importance of personalization and how companies can ethically collect, unify, and use customer data to create seamless, trust-building interactions.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies ethically collect and use customer data without crossing privacy boundaries?  Why is transparency important when asking customers for permission to use their data?  How can brands strike the right balance between personalization and avoiding being perceived as intrusive or "creepy"?  What are the best practices for building trust with customers through data collection and usage?  How does unified customer identity across digital and real-world touchpoints improve the overall customer journey?  Top Takeaways:    Customers are willing to share information, but only if they get something valuable in return. When a company uses customer preferences to recommend something relevant at the right time, customers are more willing to engage. On the other hand, when the connection feels forced or overwhelming, it can make customers stop buying and look for other companies that will respect their trust.  Customers feel better when companies are upfront about what data they're collecting and how it will be used. When a brand is transparent with why they need information and asks for permission, customers feel respected and safe. Giving customers options about how their data is used makes them more likely to share details.  Businesses should focus on getting only getting the information they need to start doing business with a customer. Then, gradually over time, the business can learn more.   Ethical use of data builds trust. Just because a business can use a customer's data does not mean it always should. It's important for companies to explain how they use customer information, and to give customers choices. When customers know what's happening and have control, they are more likely to trust a brand with their information and their business.  Some customers want weekly emails or product updates, while others just want order confirmations or receipts. Give your customers a way to choose the kind of information they receive and how often they want it, and make setting this up easy.  Better business practices lead to loyal customers. When companies focus on giving people what they want, respecting their choices, and treating data carefully, customers become fans who keep coming back.  Personalization isn't just about online shopping. It can happen in real life too. Imagine walking into a store and the salesperson remembers what you like, what you bought before, and even your favorite colors. This shows how connecting customer history, identity, and preferences creates a great experience both digitally and face-to-face.   Plus, Shep and Phyllis discuss the importance of making sure customers understand what they are saying yes to, such as cookie banners and opt-in forms. Tune in!  Quote:   “When customers share information, they often want control over how and where it's used. A company needs to respect those preferences and enforce them consistently.”  About:    Phyllis Fang is the Head of Marketing at Transcend, where she helps brands grow through customer trust, personalization, and digital transformation. Before working at Transcend, she drove key product marketing initiatives at Uber and has a strong background in e-commerce and digital marketing.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

With the Pistons off to a 21-5 start featuring a 13-game winning streak at one point, Shep and Trent debate whether the team is complete enough to sustain this success. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

This week on Southern Charm, the twisted love triangle of Shep, Austen and Craig continues with rumors about Austen's fidelity, Salley's reign as Queen Pick Me continues and more, plus a pop culture roundup! Jen Shah is free from prison, Bronwyn is free from Todd and will Amanda free herself from Kyle? (Pop culture roundup begins around 24 minute mark). Enjoy! Follow me on social media, find links to merch, Patreon and more here! Hosted on Acast. See acast.com/privacy for more information.

Southern Charm star Molly O'Connell joins Sharon Tharp to get real about her sophomore season on Bravo, including where things stand with Sally after their on-screen tension, her past kiss with Shep and why they're better as friends, and what dating looks like now with a new boyfriend outside the Bravo world. Molly also opens up about sharing her struggles with body image and health, and why being an open book has resonated so strongly with viewers.

This is part 1 of 2Craig forces a rumor about Shep to light on the latest Southern Charm. Meanwhile, Austen welcomes two kittens to his home, and Whitney wakes up early. To watch this recap on video, listen to our bonus episodes, and participate in live episode threads, go to Patreon.com/watchwhatcrappens. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This is part 2 of 2Craig forces a rumor about Shep to light on the latest Southern Charm. Meanwhile, Austen welcomes two kittens to his home, and Whitney wakes up early. To watch this recap on video, listen to our bonus episodes, and participate in live episode threads, go to Patreon.com/watchwhatcrappens. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Matt Laughery joins Tamra to talk about this “explosive” Southern Charm episode! Tamra’s come to the realization that she may be the female version of Craig… Do they like this whole “throuple” storyline that’s being pushed? Is it obvious who Craig’s front runner is? Plus, the straight men are the pot stirrers in this show and they think Shep’s moves were calculated! Was his story about Austen real?! See omnystudio.com/listener for privacy information.

We pick back up at Whitner's Literary Party. What would you dress as if you were invited? Austen and Craig continue to duke it out in the kitchen as Craig tells Austen that Austen isn't scared of him! Although Austen is scared of Craig... Meanwhile, Shep feels horrible for giving light to this not noteworthy gossip and would do anything to get back in Austen's good graces. He even tries to make Molly call Austen and pretend he isn't there. Is Salley a pick me? Is Whitner a mama's boy? How many more episodes till Audrey and Austen break up? Will the boys be able to get back together? Come judge with us! You can find us:Instagram & Threads: @twojudgeygirlsTikTok: @marytwojudgeygirls & @courtneytjgFacebook: www.facebook.com/twojudgeygirlsPodcast: ACast, iTunes, Spotify, wherever you listen!Merch: www.etsy.com/shop/twojudgeygirlsPatreon: www.patreon.com/twojudgeygirls Hosted on Acast. See acast.com/privacy for more information.

Back to Basics: Financial Planning for Your ABA Business In this episode of the ABA Business Leaders Podcast, Stephen and April sit down with Shep from Live Oak Bank to simplify the world of ABA Finance, ABA funding, and smart financial planning for your ABA practice. Whether you are launching a new clinic or expanding your services, this conversation helps you understand how banks evaluate your business and what you need to secure the right bank loans. Shep explains how Live Oak partners with ABA providers, why accurate financial planning matters from day one, and what lenders look for when assessing SBA loans. He also highlights the difference between a loan and a line of credit, and the early financial challenges most ABA practices underestimate. The episode covers what makes an ABA startup loan-ready, how business plans influence approval, and when it may be possible to borrow without personal guarantees. Shep also touches on choosing the right real estate options and avoiding unnecessary financial strain as you grow. Whether you are preparing to open your first location or planning long-term expansion, this episode provides clear guidance on strengthening your financial foundation. Have a question for Stephen and April? Call the ABA Business Leaders Hotline: (737) 330-1432 Resources & Links Business Essentials List Schedule a consultation with Stephen Free ABA Business Readiness Assessment ABA Billing Tips Guide ABA Business Leaders Podcast CEUs

Today is Thursday, Dec. 11, Rad and Hop preview the Brainerd boys' swim and diving season with head coach Josh McKeag.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep reacts to the shocking news that Michigan has fired football coach Sherrone Moore in the midst of an inappropriate scandal. Who should the Wolverines look to next? Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep talks with David Laurila of FanGraphs, who joins the program LIVE from Orlando at the MLB Winter Meetings. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Closing the Gap Between Customer Expectation and Customer Experience  Shep interviews Peter Cross, customer behavior expert, keynote speaker, and author of  Start with the Customer: How to Deliver World-Class Customer Service. He talks about the importance of company culture in delivering amazing experiences and how to close the gap between customer expectations and their lived experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can brands empower employees to deliver exceptional customer experiences?  What are the most common changes in customer expectations in recent years?  How does technology, such as automation and AI, impact customer service delivery?  How can organizations make customers feel valued, even when their requests can't always be fulfilled?  What role should leadership play in promoting a culture of excellent customer service?  Top Takeaways:    Technology may be advancing quickly, but customer needs have stayed the same. Customers still want trust, transparency, inspiration, expertise, and genuine human connection. While new technology like AI and digital experiences can make customer service easier, it's important not to lose sight of what customers truly expect from you.   Modern customers compare every experience they have to the best companies, not just  direct competitors. Brands need to aim for world-class service, no matter the industry, in order to thrive.  Customers are not always right. They sometimes have unrealistic expectations or behave poorly. Regardless, even though employees shouldn't have to deal with unreasonable requests, they should always make customers feel valued and listened to.  Customers come with expectations, whether they say it or not. When there is a gap between what customers hope for and what actually happens, problems can occur. The goal is to always listen to what the customers need and aim to close the gap with every interaction.   Brands don't need to go over the top to close the expectation gap. All brands need to do is what they promised their customers. When customers say, "they are always friendly, always helpful, always knowledgeable," the word "always" in front of all those expectations describes where amazement happens.  Customer service is cultural. It's a team effort. Every person in the organization, from the leadership to the newly hired employees, is responsible for delivering an amazing customer experience.   Customers are willing to pay more for service that is friendly and, more importantly, convenient. Making it easy and pleasant to do business with you should always be a top priority. Convenience and friendliness are more than just nice. They are what keeps customers coming back.  Plus, Shep and Peter discuss more insights from new research by the Institute of Customer Service (ICS) and Start with the Customer. Tune in!  Quote:   "How meeting customer needs may have changed because of technology, but the needs themselves haven't changed at all. They still want to be inspired. They want trust, transparency, and connection."  About:    Peter Cross is a customer behavior expert, consultant, speaker, and the co-author of Start with the Customer: How to Deliver World-Class Customer Service. He is Vice President at the Institute of Customer Service, an Ambassador for the Retail Trust, and a Leader in Residence at the University of Leeds.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

With the false hope of Frank Ragnow coming out of retirement and the Lions' recent lack of a pass rush on defense, Shep tells you why the Lions may need to re-evaluate the line of scrimmage on both sides of the ball in the big picture. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Who knows what kind of rabbit holes, Shep and the KOP Predictions Champion, Pluggo, are going to go down as they discuss the week that was around AEW.  Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast

This week on Southern Charm, Whitner hosts a birthday party and Austen and Shep continue to be jealous of Craig, Venita worries about Salley's loyalty and more, plus this week in pop culture Todd is officially scheming against Kandi and my thoughts on Britani Bateman's live show!Follow me on social media, find links to merch, Patreon and more here! Hosted on Acast. See acast.com/privacy for more information.

Teddi and Tamra wish each other a Happy Anniversary! Four years in and 75 million downloads later, there’s only one thing that can spoil this love fest…Tamra needs clarification on the “Southern things” featured in these episodes. Why is every guy named “Whit”? What is spike ball? What do Shep’s parents do for a living?!Plus, Salley and Charley are going after the same man. If Teddi and Tamra could choose one best friend and one boyfriend from the cast, who would it be?See omnystudio.com/listener for privacy information.

Ba ba doooo! The boys are fighting this time and its Austen vs Craig on being in a relationship vs being single, while dressed as Hermione and Rufio. Is the grass greener for each other? We learn a bit more about Whitner and we are charmed to say the least. Austen gets some cats, Shep gets some of his parents furniture and we get to see Madison's new house. Come judge with us!You can find us:Instagram & Threads: @twojudgeygirlsTikTok: @marytwojudgeygirls & @courtneytjgFacebook: www.facebook.com/twojudgeygirlsPodcast: ACast, iTunes, Spotify, wherever you listen!Merch: www.etsy.com/shop/twojudgeygirlsPatreon: www.patreon.com/twojudgeygirls Hosted on Acast. See acast.com/privacy for more information.

M&M discuss breaking Bravo news about Kelly Dodd and Megan King. Following this, they discuss RHOSLC including Britani and Olivia's therapy session leading to a discussion on generational trauma. YBT also shares theories about Bronwyn and Muzzy's generational trauma leading to current issues in her marriage with Todd marriage. M&M then discuss Southern Charm, including Craigs addiction, Austen's self sabotage and Shep's failure to launch.Hope you enjoy the episode and THANK YOU FOR LISTENING!Please follow YBT podcast, click automatic downloads and give a 5-star rating (it really helps!) Please follow @mandyslutsker and @yourbishtherapist on Instagram, Patreon, YouTube, FB, and TTFor full video (ad free, bonus content & early releases) visit YBT Patreon, Spreaker Supporters Club or YouTube Patreon: https://patreon.com/YourBishTherapist?utm_medium=unknown&utm_source=join_link&utm_campaign=creatorshare_creator&utm_content=copyLinkSpreaker Supporters club:  https://www.spreaker.com/podcast/your-bish-therapist--6065109/supportYouTube: https://www.youtube.com/channel/UCu8bmVPTlWANg5v7rGRJjow?subconfirmation=1 To find links to all YBT content: https://linktr.ee/yourbishtherapistBrand Ambassador: www.Iamhumanthebrand.com for clothing with a purpose. Code BISH20 for 20% off purchasePodcast website page:  https://www.spreaker.com/show/your-bish-therapistDisclaimer: Posts are not intended to diagnose, treat or provide medical advice. Your Bish Therapist (YBT) is for entertainment and informational purposes only. The podcast, my opinions, and posts, are my own and are not associated with past or present employers, any organizations, Bravo TV, Grey Heart productions or any other television network. The information in YBT podcast and on its social media is provided for general informational purposes only and is not intended to diagnose or treat. Please do not act or refrain from acting based on anything you read, see, or hear on YBT, podcast or associated social media. Communicating with YBT via email, and/or social media does not form a therapeutic alliance. Melissa, operator of YBT, is unable to provide any therapeutic advice, treatment or feedback.  

This week on the Active Self Protection Podcast we sit down with former federal agent and current reserve police officer Shep and discuss the day when a customer at his gun shop asked to be shown a firearm and then decided to try to make a break for it with the gun in hand!  Annual App Deal here: https://watch.activeselfprotection.com/checkout/new?o=217810&d=BFANNUALMonthly App Deal Here: https://watch.activeselfprotection.com/checkout/new?o=217810&d=BFANNUALActive Self Protection exists to help good, sane, sober, moral, prudent people in all walks of life to more effectively protect themselves and their loved ones from criminal violence. On the ASP Podcast you will hear the true stories of life or death self defense encounters from the men and women that lived them. If you are interested in the Second Amendment, self defense and defensive firearms use, martial arts or the use of less lethal tools used in the real world to defend life and family, you will find this show riveting.  Join host and career federal agent Mike Willever as he talks to real life survivors and hear their stories in depth. You'll hear about these incidents and the self defenders from well before the encounter occurred on through the legal and emotional aftermath. Music: bensound.com

BravoCon may be a brilliant, just passed memory, but there is still so very much to talk about from this epic, non-stop weekend both on and off stage. Dorit had a few choice words for Camille and Denise but looked so chic doing so, cigarette and all. The Bravo's handed out award after award which left Phaedra shocked, Archie Beador happy and a clear upcoming many seasons long run for Next Gen NYC.  The Summer House vs. Southern Charm feud heats up with everyone and anyone weighing in except Craig who avoided the SH cast at all costs. Sheree used a bunch of excuses for a whole lotta things, Angie K wants Jen Shah back, Scheana created fake news, Gizelle shaded Dorit and this is just the tip of the iceberg.  @behindvelvetrope @davidyontef BONUS & AD FREE EPISODES Available at - www.patreon.com/behindthevelvetrope  BROUGHT TO YOU BY: MICROPERFUMES - microperfumes.com/velvet (Up To 60% Your Favorite Perfumes In Pocket Sized Vials) RO - ro.co/velvet (For Prescription Compounded GLP-1s and Your Free Insurance Check) RAKUTEN - rakuten.co.uk (Go To Rakuten.co.uk, Download The App Or Install The Browser Extension To Earn Cash Back While You Shop At All Your Favorite Stores) PROGRESSIVE - www.progressive.com (Visit Progressive.com To See If You Could Save On Car Insurance) ADVERTISING INQUIRIES - Please contact David@advertising-execs.com MERCH Available at - https://www.teepublic.com/stores/behind-the-velvet-rope?ref_id=13198 Learn more about your ad choices. Visit megaphone.fm/adchoices

Of all the things we're grateful for, all of our listeners are our #1!! Thank you for tuning in and turning down the volume when we get yelly! In the spirit of giving, we're really giving our opinions on all of the TV we've been watching (which turns out, is quite a bit)! From BravoCon tea to All's Fair, Secret Lives of Mormon Wives (unhinged is not enough to describe this season) the heartbreaking documentary Come See Me In the Good Light, and the completely unrealistic Hallmark Movie filmed in Buffalo. We have lots of opinions (shocking, we know).Wishing all of you a wonderful Thanksgiving with your families, friends, and friends who are family!

This week, Scheana and Kiki Monique return from BravoCon with the ultimate recap. Scheana breaks down which beefs were squashed, which ones were addressed, and why Tamra Judge's perplexing behavior has her concerned. From hallway trauma-dumps to surviving the weekend on IV drips and nap strategy, the two spill all the behind-the-scenes chaos.They also get into LVP's comments about Scheana's book, the DeuxMoi blind item linking her to a brawl with a Southern Charm star, a confrontation in the glam room, Adriana's onstage meltdown during the RHOM panel that Kiki moderated, and Kathy Hilton being unintentionally iconic. Plus, why was Shep yelling in the hotel bar, what was going on between Lindsay Hubbard and Tom Sandoval and his girlfriend Victoria, unexpected new friendships, and Kiki's appeal for Mary Cosby to unblock her…but why did she get blocked in the first place? Tune in to find out! Follow us: @scheana @scheananigans Co-Host: @thetalkofshame Purchase your very own copy of the NYT Best-selling book MY GOOD SIDE at www.mygoodsidebook.com!Episode Sponsors:Get $25 off your first purchase when you go to TheRealReal.com/goodasgold.Head to Fabletics.com/GOODASGOLD and sign up as a VIP to get eighty percent off everything.Get 61% off your first Coffee+ Starter Kit, a free A2 Probiotic Creamer, with over $100 in free gifts by going to everydaydose.com/SCHEANA or entering SCHEANA at checkout.Don't miss out on early Black Friday deals. Head to Wayfair.com now to shop Wayfair's Black Friday deals for up to 70% off.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Isabel and Emma are back from Vegas and recapping their entire weekend day-by-day of BravoCon: the tapings, the panels, the behind-the-scenes drama, the breaking news, the posts, and so much more. What a TIME.BravoCon CBB Lighter: https://go.shopmy.us/p-31157742 CBB x Julia Cunningham: https://www.siriusxm.com/player/episode-audio/entity/9632691e-90a7-e52f-ede2-c83971790871 Celeb Hall Pass: https://www.instagram.com/reel/DRLL2n_DVlN/ @tom_smyth_ tweet: https://x.com/Tom_Smyth_/status/1990251828093796576/photo/1 Sai x Madison: https://www.instagram.com/p/DRLDKrVkWxG/?img_index=1 Vicki life insurance: https://www.tiktok.com/@rileyhamilten/video/7573485371313507615 Dorit interruption: https://www.instagram.com/p/DRLo1cZEYYg/?img_index=1 Jerry O'Connell post: https://www.instagram.com/p/DRGLKCIEl6E/?img_index=4 Shep rant: https://pagesix.com/2025/11/17/entertainment/shep-rose-goes-in-on-paige-desorbo-craig-conovers-sham-relationship-at-bravocon/ Kim Zolciak ET: https://www.etonline.com/media/videos/kim-zolciak-shares-shocking-final-straw-in-marriage-to-kroy-biermann-exclusive-238505 Julia / Lisa: https://www.instagram.com/p/DROPI0ujmK0/?img_index=1 Chanel + Lindsay: https://www.instagram.com/p/DRG-7hkjn3w/ ShopMy: http://shopmy.us/shop/commentsbycelebs CANN: https://go.shopmy.us/p-28084388 Use code COMMENTS for 20% offSKIMS.com After you place your order, be sure to let them know we sent you! Select "podcast" in the survey and be sure to select our show in the dropdown menu that followsHead to Saks Fifth Avenue for inspiring ways to elevate your personal style, every day. Goldbelly: code CBC on goldbelly.com and get 20% off your first orderGet up to 40% off your entire order at laundrysauce.com/CBC. Don't miss their biggest sale of the year! #laundrysaucepodBollandbranch.com/comments code comments for 25% off. Exclusions apply.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.