Podcasts about Shep

  • 872PODCASTS
  • 3,130EPISODES
  • 47mAVG DURATION
  • 1DAILY NEW EPISODE
  • Aug 12, 2025LATEST

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Best podcasts about Shep

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Latest podcast episodes about Shep

Amazing Business Radio
Creating Work Teams That Employees Love to Join Featuring Dr. Tim Currie

Amazing Business Radio

Play Episode Listen Later Aug 12, 2025 29:24


Transforming Transactional Employees to Loyal Teams  Shep interviews Dr. Tim Currie, leadership expert and author of Swift Trust. He shares research-backed strategies on how organizations, whether remote or in-person, can build trust, a strong culture, and genuine employee engagement.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is swift trust?  How does internal company culture influence customer experience?  How can leaders build a followership? Why is trust important for employee engagement and customer satisfaction in virtual teams?  How can organizations recreate the benefits of in-office culture for remote teams?  Top Takeaways:    Creating a strong culture of trust in a remote work environment takes much more than just assigning tasks and checking the results. Since people aren't together in the same place, leaders and team members need to go out of their way to engage, communicate, and build connections, just like they would in person.  Swift trust is a concept that involves assuming your teammate is competent, reliable, and of good character. This is common in remote settings or short-term projects where you don't have time to build deeper relationships. This form of trust often remains transactional and surface-level unless further effort is made to deepen those relationships.  Happy employees usually lead to happy customers, no matter where work is happening. The way employees feel inside an organization directly affects how they treat customers, whether employees are working in an office or from home. If workers feel connected and cared for, they're more likely to treat customers well.  In an office, great leaders can "work the room" and connect with employees face-to-face. When everyone works remotely, leaders have to become visible in new ways.   The number one indicator of trust in leadership is online availability. Seeing a manager's green light online or receiving an answer to a question builds confidence that leadership is engaged and supportive. This digital presence is similar to an office's "open door" policy, as it allows employees to reach out and get help even when they are not in the same location.  "Followership" is the idea that employees want to be led by someone they trust and respect. This is possible in remote work when companies are willing to invest in teams mastering skills like communicating through video calls, chat platforms, and social media-style updates.  When employees are scattered around the world, they still need to feel like they're part of the team. Regular video calls to celebrate successes, check in on well-being, or just have fun keep morale high.   Plus, Shep and Tim talk about what is causing the "attention battle" in teams and how to win it effectively. Tune in!  Quote:   "The more leaders can authentically engage in digital channels and share more of themselves on a personal level, the more employees will feel they are sincere and genuinely reaching out. It's the closest thing to human touch we can find in a remote setting."  About:    Dr. Tim Currie is a leadership expert who has personally generated over $100 million in revenue and guided teams to more than $1 billion. He is the author of Swift Trust: Mastering Relationships in the Remote Work Revolution.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Ermanni & Edwards with Maz
Concerned For Detroit Lions Offense?! | Braylon Edwards Show with Shep I August 7th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Aug 11, 2025 122:04 Transcription Available


Ermanni & Edwards with Maz
Detroit Lions PLAY FOOTBALL TODAY! | Braylon Edwards Show with Shep I August 8th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Aug 11, 2025 122:41 Transcription Available


Now We Know
191. Suburban Commando

Now We Know

Play Episode Listen Later Aug 8, 2025 91:11


This time Kevin brings Chris and returning brother Ian a seemingly forgotten entry in the canon of the recently departed Hulk Hogan / Hollywood Hulkster, not to mention Christopher Lloyd and Shelley Duvall: Suburban Commando! Terry plays a commando alien named Shep who's stuck in the Valley, Christopher Lloyd is the feckless architect who takes him in. It's a tale as old as time! Technical issues mean some of the audio is less than uh...hulkamaniacal, recommend listening on increased speed to minimize that.

Ermanni & Edwards with Maz
DAN CAMPBELL SPEAKS!!! | DETROIT LIONS CAMP | Braylon Edwards Show with Shep I August 6th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Aug 7, 2025 121:22 Transcription Available


Shep, Shower & Shave
X's and BrO's - Skubal's contract rumors will get tiring

Shep, Shower & Shave

Play Episode Listen Later Aug 7, 2025 8:00 Transcription Available


Shep tells you why Tarik Skubal will be the biggest storyline of the offseason, and how the discussion has already gotten out of hand before the season has even ended.See omnystudio.com/listener for privacy information.

Trillium Running Podcast
EP 184: John Shep's SOO 200 Recap with iRun Magazine's Ben Kaplan

Trillium Running Podcast

Play Episode Listen Later Aug 7, 2025 36:52


From July 21st to 25th, 2025, the inaugural SOO 200 made its mark on the ultra running world, bringing a gritty, breathtaking 200-mile challenge to Sault Ste. Marie, thanks to the team at Sinister Sports. Among the brave twenty runners to take it on? AO Running Podcast host and 2025-2026 AO Running Ambassador John Shep, who didn't just run the race, but lived the full experience of it. Join us on this week's episode to find out all about his adventure, with guest host Ben Kaplan of iRun Magazine! Learn more about iRun Magazine at: https://irun.ca/ Register to be an Athletics Ontario member: https://athleticsreg.ca/#!/memberships/athletics-ontario-2025-membership

X's and BrO's
X's and BrO's - Skubal's contract rumors will get tiring

X's and BrO's

Play Episode Listen Later Aug 7, 2025 8:00


Shep tells you why Tarik Skubal will be the biggest storyline of the offseason, and how the discussion has already gotten out of hand before the season has even ended.See omnystudio.com/listener for privacy information.

Ermanni & Edwards with Maz
DAN CAMPBELL NOT HAPPY?! DETROIT LIONS UPDATES | Braylon Edwards Show with Shep I August 5th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Aug 6, 2025 113:15


Amazing Business Radio
How to Operationalize Customer Centricity Featuring Dr. Jeff Dahms

Amazing Business Radio

Play Episode Listen Later Aug 5, 2025 30:07


Turning Customer Data into Customer-Centric Decisions  Shep interviews Dr. Jeff Dahms, Director of Customer Experience & Insights at Physicians Mutual. He talks about how organizations can use research and customer data to make better, customer-focused business decisions.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does data-driven decision-making improve customer service?  Why is it important to understand the reasons behind customer decisions and behavior?  How can organizations effectively gather and utilize customer feedback to improve service?  How can businesses identify gaps in the customer journey using research and analytics?  What is the "cycle of success" framework in customer experience management?  Top Takeaways:    When making decisions for your business, relying on gut feeling may not be reliable. Having data about your customers' behavior and collecting their feedback gives you better odds of providing the best experience for them.   Improving customer experience is a continuous cycle. You start by collecting feedback from customers, then turn it into helpful data for your business. After that, share the information with your employees so they can better serve customers, and then look for new feedback from your customers about their experience to continue improving.   Smart leaders and managers know how to choose quality over quantity when it comes to data. When you are collecting huge amounts of information, use the pieces that help you make better decisions or solve a particular problem.  Traditional surveys can give you some feedback, but they don't always tell the whole story. Not everyone will respond, and sometimes you only hear from people who either really love or really dislike your service. To gain more accurate insights, consider combining surveys with other methods, such as interviews or external research.   Collecting feedback is great, but it's only helpful when the employees who work directly with your customers understand and know how to use it. Break down complex data into simple, actionable ideas. This could mean additional training, clearer instructions, or helpful tips to manage challenging situations.   Good research starts with good questions. Before collecting feedback, it's better to understand the specific problem or question you're trying to solve. When you define exactly what you need to know and why, it helps you choose the best research methods that will give you the most useful results.   Great customer experiences start with a positive environment for your employees. Make sure your team has the tools, training, and support they need to do their jobs well. When employees feel valued and know how to help customers, service improves for everyone.  Plus, Shep and Jeff discuss why it is important to learn from customers, even the ones who have already left. Tune in!  Quote:   "Do you know why your customers are making the decisions that they make? Understanding the 'why' behind customer choices is important if you want to operationalize a customer-centric philosophy in your daily business."  About:     Dr. Jeff Dahms is the data-driven Director of Customer Experience & Insights at Physicians Mutual, where he helps businesses leverage information to improve processes and customer outcomes.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep, Shower & Shave
X's and BrO's - Did the Tigers do enough at the deadline?

Shep, Shower & Shave

Play Episode Listen Later Aug 1, 2025 10:50 Transcription Available


Shep reacts to an "underwhelming" trade deadline for the Tigers, and takes a look at other American League contenders that perhaps got much better than the Tigers did.See omnystudio.com/listener for privacy information.

X's and BrO's
X's and BrO's - Did the Tigers do enough at the deadline?

X's and BrO's

Play Episode Listen Later Aug 1, 2025 10:50


Shep reacts to an "underwhelming" trade deadline for the Tigers, and takes a look at other American League contenders that perhaps got much better than the Tigers did.See omnystudio.com/listener for privacy information.

Ermanni & Edwards with Maz
Did the Detroit Tigers Cook?! | Braylon Edwards Show with Shep I July 31st, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 31, 2025 121:31


Ermanni & Edwards with Maz
Hutch is in BEAST MODE for the Detroit Lions! | Braylon Edwards Show with Shep I July 30th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 31, 2025 42:45


Ermanni & Edwards with Maz
BE STOPPED AT LIONS TRAINING CAMP! | Braylon Edwards Show with Shep I July 29th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 30, 2025 122:25


The Old Man’s Podcast
Rewind Wednesday: #793 - Prime Time Delight!!!!

The Old Man’s Podcast

Play Episode Listen Later Jul 30, 2025 125:41


That's right, The Old Man's Podcast went PRIME TIME for a while, ENJOY!! We are liking this Prime Time Show more and more!! We had Rich, Eric, Russ, Shep and a special short visit from Cuebella! A Lady's touch is always welcomed!!!! Man we cover all kinds of topics in a Rapid Fire type of fashion so trying to keep track and say what they were is just to hard. But trust me, you'll enjoy listening to all of them. The Prime Time Show is going to keep going on for a while and we thank all the supports, listeners and followers for the AWESOME Support!!! Have a Great Weekend and we'll see you on Monday at 7am pst / 10am est for our Morning Talk Show!! Later Gators!!!   Get everything you need to start your own successful podcast on Podbean here: https://www.podbean.com/tomspodcastPBFree   Visit our webpage where you can catch up on Current / Past Episodes and read Shonda's Blogs! www.theoldmanspodcast.com  

Amazing Business Radio
The Risks and Rewards of AI in Customer Service with Matt Price

Amazing Business Radio

Play Episode Listen Later Jul 29, 2025 29:55


Balancing AI and Human Collaboration  Shep interviews Matt Price, CEO and co-founder of Crescendo. He talks about how blending AI with human expertise can reduce inefficiencies, improve customer experiences, and transform customer service from a cost center into a key revenue driver.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies effectively balance AI automation with the human element in customer service?  What are hidden sources of waste in customer service operations, and how can they be eliminated?  Why is it important for organizations to move away from viewing customer service as just a cost center?  How can businesses ensure a smooth transition from legacy systems to cloud-based customer service solutions?  How can AI be used to enhance, rather than replace, meaningful human engagement?  Top Takeaways:    Customer service is enhanced when it combines the strengths of artificial intelligence with human capabilities. While AI can handle simple and repetitive tasks, making things faster and more efficient, human agents can excel in complex situations where empathy and emotional understanding are needed.  Customer support is often seen as a way to deal with problems and mistakes. However, when done right, customer support not only keeps customers loyal and happy but also drives future sales.  Companies sometimes attempt to save money by delegating most customer service tasks to AI. However, if AI isn't accurate or easy to use, it can end up costing more. You might lose customers who get frustrated, or spend extra time fixing AI's mistakes. Use AI that is the right fit for your organization and always have backup plans in place for when your customers need human support.  Instead of waiting for something to go wrong, companies can use new technology to help customers before they even reach out. For example, companies can offer AI support to stay with a customer through the whole process of unboxing and installing their product.   Organizations that prioritize customer service tend to achieve better results. Customer service isn't just something you "have to do." It can be your company's main way to stand out from your competition.   Plus, Shep and Matt discuss how companies can move from deflection (using AI or technology to handle customer inquiries and divert them away from live agents) to customer engagement. Tune in!  Quote:   "AI is changing and improving all the time. Your business is changing and improving . You need to establish feedback loops to ensure that handoffs remain seamless for your customers and employees, and you never force AI to do more than it should."    About:    Matt Price is the CEO and co-founder of Crescendo, a customer service platform that combines AI technology with human expertise to deliver exceptional customer support experiences.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Ermanni & Edwards with Maz
Are the Detroit Lions ELITE?! | Braylon Edwards Show with Shep I July 28th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 28, 2025 119:00


Ermanni & Edwards with Maz
Detroit Lions FIGHT CLUB! | Braylon Edwards Show with Shep I July 25th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 25, 2025 122:55


WaxPackHero Sports Card Minute
Big Shep Speaks His Mind

WaxPackHero Sports Card Minute

Play Episode Listen Later Jul 24, 2025 77:16


Big Shep returns to speak his mind about the current state of the hobby. He spent the last few years working full time running a card shop and setting up at some of the biggest shows in the country. He has a lot to say about how things are working behind the scenes.

Ermanni & Edwards with Maz
Detroit Tigers INTOLERABLE Mistakes! | Braylon Edwards Show with Shep I Wednesday, July 23rd, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 23, 2025 83:14


The Old Man’s Podcast
FLASH BACK To The BIG 600 Show!!!!!!

The Old Man’s Podcast

Play Episode Listen Later Jul 23, 2025 99:44


It seems SSSOOOO Long ago! Enjoy this Blast From The Past!!! What a BLAST!!!!! We had a ton of Friends and Followers flood the Chatroom to join the celebration!!! We got several GREAT Call ins from Shep, Marley773 from "the Underground Shuffle Podcast" and "The Pulse In Anderson Nenana Podcast". So much was going on and being talked about you just have to sit down and listen!!! THANK YOU to all our Friends, Followers and Listeners! YOU ARE AWESOME!!!!!!! OH!!! And check out Shonda's NEW Blog on our webpage: www.theoldmanspodcast.com she posted it earlier today to go with the 600th Show!!! Have a GREAT Labor Day Weekend and YES, we will have a show on Monday!!! Later Gators!!!   You can now Listen to all our Podcasts and read Shonda's Blogs on our Web Page!!! Leave a Review and/or Comment too!! www.theoldmanspodcast.com     Follow us on: Facebook: The Old Man's Podcast @TheOldManOnPodbean Twitter: The Old Man's Podcast. @TheOldMansPodc1 Contact us with Email at: theoldmanspodcast@gmail.com   Check out Podcast Overlord on Twitter and at https://overlordshop.com/store to see how they can help get your Podcast footprint on twitter to grow.

Amazing Business Radio
The AI-Powered Evolution of Customer Support Featuring Cisco's Jay Patel

Amazing Business Radio

Play Episode Listen Later Jul 22, 2025 30:06


What's Next in AI, Self-Service, and Customer Service?  Shep interviews Jay Patel, Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions. He talks about how AI and innovative technologies are transforming contact centers to improve both customer and employee experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming the customer service experience?  How is AI improving self-service options for businesses?  Will AI ever fully replace human customer service agents?  How can AI help reduce burnout and attrition rates among contact center agents?  What risks should companies watch out for as they adopt AI in customer service?   Top Takeaways:    Artificial Intelligence (AI) is transforming the way companies and customers interact. With advancements such as smarter self-service options and AI-powered voice agents, companies can now resolve customer issues more quickly and intuitively. This leads to a more seamless and satisfying experience for both customers and customer service agents.  Many customers still prefer to call customer service, despite companies offering self-service options. In this year's Customer Service & CX Research, we found that 68% of customers still prefer to talk to a live customer service agent. Some self-service options may not always be as effective as companies and customers want them to be. However, self-service is expected to improve as AI becomes more intuitive and capable of handling more complex problems. When it is easier to use and more effective in resolving issues, customers may grow to trust and utilize self-service more frequently. While self-service tools continue to improve, many customers will still prefer to speak with a representative, especially for complex or emotionally charged issues. AI-powered voice agents are set to become more advanced, handling conversations "just like humans," allowing customers to get resolutions without waiting for a human agent to become available.  Customer expectations are higher than ever. They expect immediate answers and help when they reach out to a company. Companies must keep pace with this demand by ensuring they offer customer care options that are quick, reliable, and easy to use.   AI just doesn't help customers. It also helps employees by making their jobs easier and more fulfilling. For example, AI is used to provide agents with call history, so customers don't need to repeat themselves, and it can give agents the information they need to solve the customer's problems efficiently.  As companies use more AI tools, keeping their data safe and secure is more important than ever. Strong security policies and data protection help build trust, allowing customers to feel more comfortable using digital services.  Jay Patel shares information about Cisco's WebexOne 2025 in San Diego, California, from September 28 to October 1, 2025. This event will highlight real-world customer successes and the latest innovations in AI-driven customer experience technology.  Plus, Shep and Jay discuss the future risks and responsibilities that come with rapidly adopting AI in customer service. Tune in!  Quote:   "We've been speaking  a lot longer than we've been typing, and I think the most profound technology change we'll see soon is that machines will be able to understand us through voice."  About:    Jay Patel is the Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions business, responsible for product development, engineering, operations, and go-to-market.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ermanni & Edwards with Maz
Detroit Lions Have Enough To Win It ALL! | Braylon Edwards Show with Shep I Tuesday, July 22nd, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 22, 2025 127:13


Shep, Shower & Shave
X's and BrO's - Can Hooker be trusted as Lions' backup QB?

Shep, Shower & Shave

Play Episode Listen Later Jul 22, 2025 9:56 Transcription Available


Given Dan Campbell's recent praise for Hendon Hooker, Shep wonders whether or not he can be trusted as the Lions' backup quarterback to Jared Goff.See omnystudio.com/listener for privacy information.

Shep, Shower & Shave
X's and BrO's - "Super Bowl or Bust" teams in 2025

Shep, Shower & Shave

Play Episode Listen Later Jul 22, 2025 12:10 Transcription Available


Shep and Trent react to Chris Broussard's list of 10 teams that are "Super Bowl or Bust" this NFL season.See omnystudio.com/listener for privacy information.

Ermanni & Edwards with Maz
Braylon Edwards Show with Shep I Monday, July 21st, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 21, 2025 121:23


Shep, Shower & Shave
X's and BrO's - "Heroes and Heels" - July 21, 2025

Shep, Shower & Shave

Play Episode Listen Later Jul 21, 2025 7:30 Transcription Available


Shep and Trent present their "Heroes and Heels" of the sports weekend, highlighting who impressed and who came up short.See omnystudio.com/listener for privacy information.

Ermanni & Edwards with Maz
Braylon Edwards Show with Shep I Thursday, July 17th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 19, 2025 119:15


Braylon Edwards and Matt Sheppard dive into the latest in Detroit Sports!

shep braylon edwards matt sheppard
Ermanni & Edwards with Maz
Braylon Edwards Show with Shep I Friday, July 18th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 19, 2025 123:03


Braylon Edwards and Matt Sheppard dive into the latest in Detroit Sports!

shep braylon edwards matt sheppard
Brainerd Dispatch Minute
Jaycees cancel Street Fest; Shep's to host rib fest

Brainerd Dispatch Minute

Play Episode Listen Later Jul 18, 2025 4:47


Today is Friday, July 18, 2025. The Brainerd Dispatch Minute is a product of Forum Communications Co. and is brought to you by reporters at the Brainerd Dispatch. Find more news throughout the day at BrainerdDispatch.com.

fest cancel shep jaycees brainerd dispatch
Shep, Shower & Shave
X's and BrO's - Top 10 cornerbacks, and is CB the weakest position in Detroit?

Shep, Shower & Shave

Play Episode Listen Later Jul 18, 2025 8:07 Transcription Available


Shep and Trent react to ESPN's article ranking the top 10 cornerbacks in the NFL according to anonymous coaches, executives, and scouts. Then, they discuss whether cornerback is the weakest position on the Lions, and if not, which is?See omnystudio.com/listener for privacy information.

Ermanni & Edwards with Maz
Braylon Edwards Show with Shep I Wednesday, July 16th, 2025

Ermanni & Edwards with Maz

Play Episode Listen Later Jul 17, 2025 120:38


Braylon Edwards and Matt Sheppard dive into the latest in Detroit Sports!

shep braylon edwards matt sheppard
Shep, Shower & Shave
X's and BrO's - Who is Lions' current biggest rival?

Shep, Shower & Shave

Play Episode Listen Later Jul 17, 2025 16:50 Transcription Available


Shep reacts to an SI.com article citing each NFC team's current biggest rival; did they get the Lions' pick right?See omnystudio.com/listener for privacy information.

The Old Man’s Podcast
Wednesday Rewind from 2023 - #688 - Artificial Intelligence (A.I.), Here's what we think!!!!

The Old Man’s Podcast

Play Episode Listen Later Jul 16, 2025 94:13


What an Incredible topic! So much to say, so little time to say it!!! We had the entire Old Man's Podcast Team on board in the panel along with Ralph and Shep for GREAT conversation. This will be a GREAT Listen. Listen and if you have a comment or two, email us at theoldmanspodcast@gmail.com and TOM will share them in the following shows. FRIDAY, Eric shares the Trivia question for January so you don't want to miss that! Have an AWESOME Day and watch out for those suspicious looking robots!!! Later Gators!!!   The Old Man's Podcast is a Two Time Award Winning Podcast: “Overlord Indie Podcast Award Winner - Live Podcaster of the Year 2023/2024 – The Old Man's Podcast” “Listed on FeedSpot's TOP 100 Family Friendly Podcasts” https://blog.feedspot.com/family_friendly_podcasts/.   *Get everything you need to start your own successful podcast on Podbean here: https://www.podbean.com/tomspodcastPBFree *Visit our webpage where you can catch up on Current / Past Episodes: www.theoldmanspodcast.com     *Contact us at: theoldmanspodcast@gmail.com     Checkout and Follow the Writings of Shonda Sinclair here: Roaming the Road (of Life):https://www.shondasinclair.com/   *TOMPodcast Music Shows: https://www.mixcloud.com/TOMPodcast/

Shep, Shower & Shave
X's and BrO's - Measuring the Lions' daunting road schedule

Shep, Shower & Shave

Play Episode Listen Later Jul 16, 2025 5:07 Transcription Available


Shep takes a closer look at the Lions' strength of schedule for 2025, particularly on the road against elite quarterbacks.See omnystudio.com/listener for privacy information.

Kicking Out Podcast
S5 Ep234: AEW All In Texas Reactions

Kicking Out Podcast

Play Episode Listen Later Jul 14, 2025 58:11


Tanner and Shep give their thoughts and reactions to yesterday's AEW All In Texas PPV! Buy Kicking Out Podcast Merch:  https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kick... Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod 

Shep, Shower & Shave
X's and BrO's - Does ESPN rank Goff as a top 10 QB?

Shep, Shower & Shave

Play Episode Listen Later Jul 14, 2025 19:12 Transcription Available


Shep reacts to Goff's ranking in the latest ESPN article that highlights the top 10 quarterbacks in the NFL according to anonymous executives, coaches, and scouts.See omnystudio.com/listener for privacy information.

Shep, Shower & Shave
X's and BrO's - "Heroes and Heels" - July 14, 2025

Shep, Shower & Shave

Play Episode Listen Later Jul 14, 2025 9:35 Transcription Available


Shep and Trent present their "Heroes and Heels" from the sports weekend, highlighting who impressed the most and who fell short.See omnystudio.com/listener for privacy information.

Shep, Shower & Shave
X's and BrO's - "Mondays with Mitch" - July 14, 2025

Shep, Shower & Shave

Play Episode Listen Later Jul 14, 2025 10:04 Transcription Available


Mitch Lyons joins the show for our weekly "Mondays with Mitch" chat, as Shep and Mitch discuss what makes a great leader, how the Lions will miss their coordinators, and much more.See omnystudio.com/listener for privacy information.

Kicking Out Podcast
S5 Ep233: AEW All In Texas Predictions

Kicking Out Podcast

Play Episode Listen Later Jul 12, 2025 99:39


Tanner, Paul, and Shep give their match picks and confidence points for AEW's All In Texas PPV taking place on Saturday, July 12th at Globe Life Field in Arlington, Texas. Buy Kicking Out Podcast Merch:  https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kick... Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod 

Whiskey, Jazz and Leadership
Empowering Service with Shep Hyken (Part 2)

Whiskey, Jazz and Leadership

Play Episode Listen Later Jul 11, 2025 20:12


In Part 2 of our conversation with customer service legend Shep Hyken, we dive deeper into what it takes to stay relevant, resilient, and remarkable in a rapidly changing world. From surviving business shakeups like 9/11 and COVID to reinventing his entire speaking career, Shep opens up about how great leaders adapt—not by pivoting away, but by adjusting with purpose. We talk jazz, blues, and business—with riffs on improvisation, empowering frontline employees, and why amazing service is all about consistency. Shep also shares how he launched his own research to stay ahead of customer expectations and built credibility with brands like Disney, Anheuser-Busch, and IBM. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to behind-the-scenes insights from Shep Hyken and other industry legends. Cheers!

Shep, Shower & Shave
X's and BrO's - SeaWolves manager Andrew Graham joins the show

Shep, Shower & Shave

Play Episode Listen Later Jul 10, 2025 17:27 Transcription Available


Erie SeaWolves skipper Andrew Graham joins Shep to discuss the progression of prospects like Max Clark, Kevin McGonigle, and the excitement in the Tigers organization from top to bottom.See omnystudio.com/listener for privacy information.

Amazing Business Radio
How Text Messaging Transforms Customer Engagement Featuring Dave Baxter

Amazing Business Radio

Play Episode Listen Later Jul 8, 2025 27:42


Meeting Customers Where They Want  Shep interviews Dave Baxter, CEO of Solutions by Text. He discusses how text messaging has evolved into an essential tool for customer communication that improves the customer experience.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How has text messaging evolved as a preferred channel for customer communication for customers?  Why do customers prefer receiving communications from businesses via mobile devices?  What role does trust play when a customer provides their mobile number to a business?  How can businesses avoid abusing the privilege of texting their customers?  What impact does timely and relevant text communication have on customer loyalty?  Top Takeaways:    Texting is fast and direct, and people are already glued to their phones for hours each day. 95% of texts are opened and read within five minutes of being received, making it one of the most preferred method of communication for customers.   Customers now have more choices than ever, from the products they want to buy to the brands they want to do business with. If a company doesn't meet them on their terms, they are likely to simply take their business elsewhere. Giving customers what they want, the way they want it, is the best way to earn their loyalty.  When a customer gives you their phone number,  it is a sign of trust. For some people, a phone number is almost as personal as their home address or, in some cases, even their social security number. When that trust is abused by spamming irrelevant messages, customers can easily block a business… forever!     Texting has evolved over the years. It's no longer just plain words in a message. Rich Communication Services (RCS) now allows images, video, branded messages, and even interactive options.   Text messaging can help answer questions and solve problems more quickly than making a call or sending an email. Texting provides speed and accuracy. Depending on the interaction, it can also provide a level of anonymity and comfort to customers who may not feel comfortable talking on the phone.  Building communication around customers' preferences helps businesses get their message across effectively and quickly. But remember, the customer will always win. With so many choices and tools, customers have the final say in how they do business. Be mindful of what you text, how often, etc. Don't abuse the customer's trust in you.    Plus, Shep and Dave discuss why Millennials and Gen Z are willing to leave brands that don't offer text communication. Tune in!  Quote:   "Businesses are met with the challenge to send messages to their customers where they want to be met. 95% of text messages are open and read in under 5 minutes while only 22% of emails are actually ever read."    About:    Dave Baxter is the CEO of Solutions by Text, a company that helps businesses from the payment and financial space communicate with customers in a reliable, effective, and compliant way.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Whiskey, Jazz and Leadership
Empowering Service with Shep Hyken (Part 1)

Whiskey, Jazz and Leadership

Play Episode Listen Later Jul 8, 2025 23:51


In this episode of Whiskey, Jazz and Leadership, Galen sits down with Hall of Fame keynote speaker, bestselling author, and customer experience legend Shep Hyken. From performing magic shows at age 12 to becoming one of the most sought-after voices in customer service, Shep shares how empowerment, storytelling, and leadership intersect to create unforgettable brand experiences. If you're in leadership—or just love great service—this is one episode you don't want to miss. Subscribe, leave a review, and join the VIP Community for exclusive content—plus instant access to Part 2! Cheers!

Kicking Out Podcast
S5 Ep232: Texas Death Match at AEW ALL IN TEXAS!

Kicking Out Podcast

Play Episode Listen Later Jul 7, 2025 90:37


We are less than a week away from AEW ALL IN Texas as Tanner and Shep discuss the card so far, a big return on Collision, a possible big return happening at ALL IN and more! Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kick... Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod 

SportsTalk on TribLIVE.com Podcast
AUDIO: Rebel Yell Podcast: 2024-2025 Male Athlete of the Year: Shep Turk of Thomas Jefferson

SportsTalk on TribLIVE.com Podcast

Play Episode Listen Later Jun 28, 2025 28:11


Reaching For Real Life
Jonathan Shepherd - Paint and Charcoal + Salt and Light

Reaching For Real Life

Play Episode Listen Later Jun 24, 2025 25:55


Pastor Sean talks with Jonathan Shepherd, a pastor and gifted artist at River City Community Church. Jonathan's journey with Shep's Studio and his unique blend of contemporary and western art has opened doors to minister within the art community. 00:00 Introduction to Reaching for Real Life Podcast00:29 River City Believers Academy Enrollment01:09 Meet Pastor Jonathan Shepherd01:54 The Journey of Shep's Studio03:13 Artistic Achievements and Recognition06:19 Art as Ministry10:54 Unique Artistic Style and Techniques13:24 Integrating Ministry and Art13:52 Building Bridges Through Art14:37 Transformative Relationships16:15 Sharing Faith in Everyday Interactions19:25 Encouragement to Step Out in Faith20:00 Finding and Following Your Calling21:50 Connecting Through Social Media22:27 Final Thoughts and Encouragement24:09 Outro and Contact Information

Reaching For Real Life
Jonathan Shepherd - Paint and Charcoal + Salt and Light

Reaching For Real Life

Play Episode Listen Later Jun 24, 2025 25:55


Pastor Sean talks with Jonathan Shepherd, a pastor and gifted artist at River City Community Church. Jonathan's journey with Shep's Studio and his unique blend of contemporary and western art has opened doors to minister within the art community. 00:00 Introduction to Reaching for Real Life Podcast00:29 River City Believers Academy Enrollment01:09 Meet Pastor Jonathan Shepherd01:54 The Journey of Shep's Studio03:13 Artistic Achievements and Recognition06:19 Art as Ministry10:54 Unique Artistic Style and Techniques13:24 Integrating Ministry and Art13:52 Building Bridges Through Art14:37 Transformative Relationships16:15 Sharing Faith in Everyday Interactions19:25 Encouragement to Step Out in Faith20:00 Finding and Following Your Calling21:50 Connecting Through Social Media22:27 Final Thoughts and Encouragement24:09 Outro and Contact Information

Scheananigans with Scheana Shay
Unpopular Opinions

Scheananigans with Scheana Shay

Play Episode Listen Later Jun 6, 2025 74:59


This week, Kiki & Krystina are back for another round of Hot Topics with Scheana, where they are all weighing in on some unpopular fan opinions from the Bravoverse, including: Teddi should get her diamond back! They need to get Paige, Ciara & Amanda out of bed! Housewife glam teams have got to go! LVP was behind the RadarOnline story about Dorit's dog! The Valley is better without Jax! Scheana was both Miami girl AND Vegas girl! RHOSLC is the worst dressed franchise! Do they agree? Plus, how did Scheana find out who was leaking her private info? And is Shep a good kisser? Tune in to find out! Follow us: scheana scheananigans Co-Hosts: @thetalkofshame @krystinaarielle BUY MY BOOK!!!MY GOOD SIDE is available for Pre-Order now at www.mygoodsidebook.com The video version of this episode will be available on Scheana's YouTube page on Friday, June 6th.Episode Sponsors:Make your outdoor space your dream oasis TODAY with Wayfair, and enjoy it all summer long. Head to Wayfair.com right now to shop a huge outdoor selection.Go to boncharge.com and use coupon code GOODASGOLD to save 15%.Hero Bread is offering 10% off your order. Go to hero.co and use code GOODASGOLD at checkout.Get started at FactorMeals.com/goodasgold50off and use code goodasgold50off to get 50 percent off plus FREE shipping on your first box.If you're into glamour and romance, things are heating up on Hulu. Catch new seasons of Project Runway and Bachelor in Paradise this summer.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.