Podcasts about Shep

Creating Future-Focused Customer Interactions  Shep interviews Zee Hussain, Head of Global Enterprise Solutions at AT&T. He talks about how businesses can elevate customer experiences by anticipating future needs, leveraging industry expertise, and becoming their trusted partner.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   What does it mean to be a trusted advisor rather than just a vendor in customer relationships?  How can companies anticipate customer needs before customers are even aware of them?  How can innovations be adapted from one industry to another?  What are effective ways to build trust with their customers?  How does technology make customer service more efficient?  Top Takeaways:    Trust and credibility are built by consistently delivering on the basic services and support that customers expect from you. When you do a good job of delivering on your brand's promises to customers, it opens the door to future partnerships with them.  Understand your customers' opportunities and challenges. Go beyond surface-level information. Listen to them and spend time on the front lines to gain insight into their pain points and goals, so you can tailor your solutions to what matters most to them.  A trusted partner doesn't just wait for customers to define what they need. They draw on their own experiences and industry insights to identify potential challenges and opportunities their customers will face in the future.   Great ideas can come from outside your industry. When facing a challenge, ask yourself, How have I solved a similar problem in a different industry, and how can I apply that perspective here?  A growth mindset is having an attitude of consistent learning and curiosity. It's about striving to add value to each interaction with both customers and employees.  Plus, Shep and Zee discuss the impact of companies co-creating ideas and solutions with their customers. Tune in!  Quote:   "If we want to be a trusted advisor for our customers, we need to sit with them side by side and talk about what their desired business outcomes for the future look like and how we can help deliver them."     About:    Zee Hussain is the Head of Global Enterprise Solutions at AT&T. He oversees teams that deliver advanced connectivity and technology solutions to major enterprise clients worldwide.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner, Shep, and Paul discuss the matchup between Swerve Strickland and Will Ospreay taking place at Forbidden Door, who they think MJF and Mark Briscoe will choose for their steel cage match at Forbidden Door and much more from the week that was in AEW! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

We get into all the latest Bravo related news from Vanderpump. a Valley wedding and who was invited and who were bridesmaids, RHONJ's Milania's arrest, Southern Charm ladies dating Kyle and Shep? This and more including the Southern Hospitality final reunion on this podcast episode!Make your summer wardrobe feel easier. Go to www.Quince.com/vpr for free shipping on your order and 365-day returnsSleep cooler this summer with Boll & Branch and get 20% off sitewide for a limited time during their Annual Summer event. www.bollandbranch.com/pumpers and use code Pumpers for 20% off. Exclusions apply. For bonus content, shows, giveaways and VPR trivia hangouts, please join us at www.patreon.com/vanderpumprulespartyThis podcast uses the following third-party services for analysis: Magellan AI - https://docsend.com/view/5vdvbdx7cr4tikmyClaritas - https://claritas.com/privacy-legalPodscribe - https://podscribe.com/privacy

Rob and Kelvin debate whether the Game 2 meltdown proves that Victor Wembanyama and the upstart San Antonio Spurs are too inexperienced to win it all, and share their thoughts on the fan response to President Donald J Trump at Madison Square Garden. Plus, Sirius XM NBA Radio host David ‘Shep’ Shepard swings by to discuss the keys to the New York Knicks going up 2-0 in the NBA Finals, why he’s been so frustrated by Wemby’s play in this series, which of the ‘other’ Spurs needs to step up if they’re going to make history in this series, Jalen Brunson’s ‘clutch gene’, and much more!See omnystudio.com/listener for privacy information.

Building Customer Loyalty Through Experience and Community  Shep interviews Sujay Saha, founder and CEO of Cortico-X. He talks about how aligning customer experience with pricing and expectations drives value.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is return on experience (ROX) and how can businesses measure it?  How can businesses match customer expectations to pricing?  How does blending creativity and data improve customer service strategies?  What steps can companies take to minimize friction in the customer journey?  How does building customer communities foster brand loyalty?  Top Takeaways:    The higher the price, the higher the expectation. However, this does not automatically mean more products or more features. To create amazing experiences that provide value, brands need to understand what truly matters to their customers.   Every customer looks for a specific kind of value, whether it is convenience, quality, community, or something else. Understand the value that your customers are looking for and design your experiences to meet (or even exceed) these expectations.  Memorable experiences are not always expensive. They are often simple, timely, or personal. Offering a free car cleaning service at an auto repair shop or designing a seamless airline boarding system can add extra value to customer interactions.  Customers love connecting with others who share their experience. By cultivating communities, brands can provide memorable, shareable experiences that create loyalty and a sense of belongingness.  Customers don't just compare you to similar businesses. They compare you to the best experiences they have ever had, regardless of industry, product, or price point. The real competition is every amazing experience.  The return on experience (ROX) should be both actionable and accountable. Leaders must examine the root drivers behind customer experiences and use them as a guide on where to direct their investments. Then measure these investments to see whether they translate into the desired outcomes, such as increased loyalty or brand advocacy.  Plus, Shep and Sujay share real-world examples of organizations that are reaping the returns of delivering exceptional customer experience. Tune in!  Quote:   "Don't just consider the cost of experiences, but also think about how much loyalty you can create (with that investment), which can turn into future sales."  About:    Sujay Saha is the Founder and CEO of Cortico-X, known for advancing experience-led strategies and pioneering ROX (Return on Experience) for Fortune 500 companies.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

 Tanner, Shep, and Paul, discuss Mercedes Moné‘s return, Mark Briscoe's passionate promo, the chaotic main event between Will Ospreay and Mark Davis, and much more! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Today is Monday, June 8, 2026, today's episode features Rad and Hop talking with the Brainerd boys golf before they go to the Class 3A State Tournament. Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Welcome back to The Viall Files: Reality Recap!  We are extremely delighted to be joined by the incredibly talented Anna Konkle to hear all about her book The Sane One, takes on Summer House drama, the new cast of Love Island USA, and thoughts on the hilarious Real Housewives of Rhode Island. Meanwhile, Taylor Ann Green returns to give us the update on her breakup, relationship with Shep, and potential future return to Southern Charm.  "Cheers to hot people!" Nick is on Substack! Subscribe here: https://nickviall.substack.com/subscribe  HEY! YOU! DO YOU NEED DATING AND RELATIONSHIP ADVICE?  Email asknick@theviallfiles.com and be a part of future Ask Nick episodes! Want ad free episodes and incredible bonus content?  Start your 7 Day Free Trial of Viall Files + here: https://viallfiles.supportingcast.fm/  Subscribe to The ENVY Media Newsletter Today: https://www.viallfiles.com/newsletter  To Order Nick's Book and/or learn more about the show, go to: https://viallfiles.com THANK YOU TO OUR SPONSORS: Cozey: Visit https://cozey.com — the home of possibilities, made easy.   Better Help: Sign up and get 10% off at https://betterhelp.com/viall. Quince: Go to https://quince.com/viall for free shipping on your order and 365-day returns. Now available in Canada, too. Rosetta Stone: Visit https://rosettastone.com/viall to redeem 20% off your Rosetta Stone Sapphire subscription! Ridge Wallet: For a limited time, Ridge is running their HUGE Father's Day Sale! Just head to https://ridge.com/viall and get up to 40% off their best gear. To advertise on this podcast please email: ad-sales@libsyn.com or go to: https://advertising.libsyn.com/theviallfiles   Timestamps: 00:00 - Intro 08:54 - Anna Joins 01:02:30 - Taylor Joins 01:35:15 - Outro Episode Socials: @viallfiles @nickviall @nnataliejjoy @annaryankonkle @tayloranngreen @the_mare_bare @justinkaphillips  

How a Unified Communication System Empowers Employees and Delights Customers  Shep interviews Damon Covey, General Manager of Unified Communications and Collaboration at GoTo. He talks about the importance of tailored, unified communication systems that reduce friction for both employees and customers.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What advantages do unified communications bring to customer service?  How does integrating multiple channels enhance customer experience?  Why is minimizing friction important for trust and loyalty in service?  What are the disadvantages of generic versus tailored communication tools?  How can automation and AI improve customer support interactions?  Top Takeaways:    The "swiveling chair" problem hurts both customers and employees. Integrating all communication channels into a unified system prevents employees from constantly switching between programs, improving their workflow and eliminating unnecessary friction for customers.   Employees can't provide amazing customer service if they are using slow, broken, or outdated systems. Most of the time, customers are frustrated not because of the person helping them but because of the tools that make solving the problem more complicated.  Fragmented experiences erode customer trust. Whenever a customer has to repeat themselves or start over every time they switch between modes of communication (chatbot, email, phone, etc.), trust drops. Unified systems provide smooth experiences where the next agent knows what happened before and the best tools to help the customer are within easy reach.  Follow the journey that your customers prefer. Businesses need to adapt their communication channels and technology based on what their customers actually want to use. Meet the customers where they are, whether through traditional phone calls, emails, or digital messaging.  Plus, Shep and Damon discuss generational preferences in communication and how unifying these options can improve the customer experience. Tune in!  Quote:   "If you're building everything for everyone, you're special for no one."  About:    Damon Covey is the General Manager of Unified Communications and Collaboration (UCC) at GoTo. Before joining GoTo in 2021,  he served as Vice President of Product Management at Cox Automotive and spent 14 years in leadership roles at cybersecurity company Symantec.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner and Shep give their takes on last Sunday's Double or Nothing PPV including Kevin Knight's heel turn, this week's episodes of Dynamite and Collision, and much more as the road to Forbidden Door has begun!The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Today is Monday, June 1, 2026, today's episode features Rad and Hop talking with Brainerd softball head coach Shane Jordan.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Listening, Learning, and Problem-Solving with Empathy  Shep interviews Rob Jolles, keynote speaker, five-time bestselling author, and host of The Presentation Whisperer Show. He talks about the importance of authentic communication, empathy, and intent in delivering exceptional customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the role of frontline employees in shaping a company's customer experience?  How can handling customer complaints effectively lead to customer loyalty?  What steps should customer service teams follow when responding to complaints?  How does authentic communication strengthen customer trust?  How does empathy impact the outcome of customer service interactions?  Top Takeaways:    Everybody who interacts with customers, regardless of the job title, is in sales. Every conversation, whether answering a question or dealing with an issue, is an opportunity to sell the brand and what it represents.  Saying "sorry" reflexively when a customer calls about a problem can feel empty. Instead, focus on listening to the customer and gathering more information. Customers want to be heard and understood more than they want an apology. They are also more likely to work with you to solve the issue once they feel listened to.  Empathy is not just about saying nice things. It is about putting yourself  in the customer's shoes and having a genuine desire to help. For example, ask yourself, “How would I feel if that happened to me?  Hire for attitude and empathy, not just skills. Some people genuinely like interacting with people and problem-solving. An amazing customer experience starts with hiring the right people for the job, then empowering them with the right tools and training.   Communicating with customers is more than just the words you say. The tone, energy, and authenticity in your voice make a huge difference in how customers respond. They notice if you're bored or happy to help. Make sure your words, tone, and actions align with the brand that you represent.  Plus, Shep and Rob discuss more insights from Why People Don't Believe You…: Building Credibility from the Inside Out. Tune in!  Quote:   "When something goes wrong, customers don't call just to hear the word 'sorry." They want you to understand why they are frustrated. They want you to first listen and understand."  About:    Rob Jolles is a renowned speaker, five-time bestselling author, and host of The Presentation Whisperer Show. His books, featured in USA Today and Harvard Business Review, have been translated into more than a dozen languages.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

It was a long weekend with Memorial Day, and Andy and Shep give their Hero and Heel from it! Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tanner, Paul, and Shep give their match picks and confidence points for AEW's Double or Nothing PPV taking place on Sunday, May 24, 2026 at Louis Armstrong Stadium in Queens, New York. The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Andy and Shep dive into six questions about any topic presented by Garage Beer, listen in! Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today is Thursday, May 21, 2026, today's episode features Rad and Hop talking to each other about the Brainerd sports landscape as the spring playoffs draw near.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep and Andy try to figure out how the Tigers could possibly stop this losing streak after last night latest loss, maybe the worst of them yet. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Using Customer Feedback to Understand and Delight Customers  Shep interviews Natalie Jackson, founder of Crescent Consultancy. She talks about leveraging customer and employee feedback to deliver exceptional customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the "listening gap" in customer experience?  How can business leaders effectively close the listening gap in their organizations?  Why is consistent reliability more important than delight in customer experience?  How does employee and customer listening drive growth and retention?  What is the importance of a clear brand promise in delivering a consistent customer experience?  Top Takeaways:    There is often a gap between what leadership thinks customers feel and what customers actually feel. Most organizations believe they're listening to customer and employee feedback, but oftentimes, their surveys are outdated, information is siloed in departments, and there is a lack of real-time insights.  Listening to customers and employees means paying attention to data, insights, customer feedback, and employee input. It means “listening” to signals and patterns that help organizations better understand their customers (both internal and external).  Organizations need to stop and think about the kind of experiences they want to provide to their customers and employees. This is the brand promise and needs to be communicated throughout the organization. It needs to be seen through how each member of the team shows up and is felt by the customers that they serve.   Consistency and predictability build trust, giving customers the confidence to keep doing business with you.   Customers value reliability more than sporadic “over the top” moments. Customers need to know that you will deliver on your promise. And if, every once in a while, something falls in your lap that lets you go above and beyond, the combination of reliability and customer delight is where companies shine.  Plus, Shep and Natalie discuss how companies can empower employees to deliver reliable, delightful experiences. Tune in!  Quote:   "Customer experience is brand activation across everything."  About:    Natalie Jackson is a customer experience strategist and the founder of Crescent Consultancy. She serves on the 2026 U.S. Customer Experience Professional Association (CXPA).  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Andy and Shep talk about what general manager Trajan Langdon needs to do in the offseason to lift the Pistons to the next level. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tanner and Shep discuss the brackets for this year's Owen Hart Tournaments, Darby Allin's World Title reign so far, and much more as AEW Double or Nothing is only one week away! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel:    / @kickingoutpodFollow Kicking Out Podcast on X:   / kickingoutpodFollow Tanner on X: @TannerLee92   / tannerlee92Follow Paul on X: @PaulZartman87   / paulzartman87Follow Shep on X: @THESHEP27   / theshep27Follow Kicking Out Podcast on Instagram:   / kickingoutpodLike Kicking Out Podcast on Facebook:   / kickingoutpodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kick...Subscribe to The Main Event Wrestling Network's YouTube Channel:    / @maineventwrestlingnetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram:   / mainevent_net 

In this video, I discuss the translation difference between modern Bible versions and an old Bible version. Specifically, I compare the rendering in the New American Standard Bible (NASB), ESV, CSB, etc. and the King James Version (KJV) at 1st Peter 2:2. This might appear, at first glance, as a bit of a controversial difference. Here is the English translation and the Greek text for the Nestle-Aland 26th Edition (basis of the NASB) and the Textus Receptus (basis of the KJV):1st Peter 2:2 (KJV), “As newborn babes, desire the sincere milk of the word, that ye may grow thereby:”(TR Greek) ὡς ἀρτιγέννητα βρέφη τὸ λογικὸν ἄδολον γάλα ἐπιποθήσατε ἵνα ἐν αὐτῷ αὐξηθῆτε1st Peter 2:2 (NASB 2020), “and like newborn babies, long for the pure milk of the word, so that by it you may grow in respect to salvation,”(NA26 Greek) ὡς ἀρτιγέννητα βρέφη τὸ λογικὸν ἄδολον γάλαἐπιποθήσατε, ἵνα ἐν αὐτῷ αὐξηθῆτε εἰς σωτηρίανThe additional two words in the NA26 are "εἰς σωτηρίαν", which are rendered by the NASB as "in respect to salvation," whereas the TR lacks these two words and is thus known as the shorter reading of the verse. In this video, I explore two questions: (1) which translation is correct? and (2) is the difference doctrinally significant? Join me as I explore the manuscript evidence for both readings and for why I favor a particular reading at this verse in 1st Peter.2 Hour Video Fleshing Out Eternal Security with Shep: https://www.youtube.com/watch?v=r8iZV2scqZQ&t=537s #BibleStudy #TextualCriticism #KJV #KJVOnly #NASB #GreekNewTestament #BibleDoctrine #BibleTranslations #NewTestament #BiblicalGreek #KoineGreek #1Peter #FirstPeter #ChristianApologetics #BibleManuscripts #TextusReceptus #NestleAland #BibleScholarship #ChristianYouTube #Theology #Scripture--------------------------------LINKS---------------------------------Science Faith & Reasoning podcast link: https://podcasters.spotify.com/pod/show/science-faith-reasoning Coffee with John Calvin Podcast link (An SFR+ Production hosted by Daniel Faucett) https://open.spotify.com/show/5UWb8SavK17HO8ERorHPYN Learning the Fundaments (An SFR+ Production hosted by Shepard Merritt): https://creators.spotify.com/pod/profile/shep304/ -----------------------------CONNECT------------------------------https://www.scifr.com Instagram: https://www.instagram.com/sciencefaithandreasoning X: https://twitter.com/SFRdaily

Today is Thursday, May 14, 2026, today's episode features Rad and Hop talk to Warrior baseball assistant coach Joel Martin. Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep talks about the bracket All 22 made for the biggest busts in NFL Draft history. Hear who wins here! Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI-Powered, Human-Centric Customer Experiences  Shep interviews Aaron Cannon, co-founder and CEO of Outset. He talks about how AI-moderated research moves beyond traditional surveys to deliver relevant, nuanced customer feedback and customer-centric experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI-moderated research interviews are transforming customer feedback?  What are the main differences between AI-moderated interviews and standard surveys?  In what ways can AI provide a deeper understanding of customer motivations and experiences?  How does "visual intelligence" add value to customer experience research?  How can AI help companies reduce survey fatigue among customers?  Top Takeaways:    AI-moderated research gathers insights from customers through interviews that feel more like a conversation than a traditional survey.   Traditional surveys usually ask participants to pick a number, an option from a multiple-choice question, or to rank something. AI-moderated research goes beyond this by digging deeper and asking follow-up questions, enabling customers to provide the full picture by explaining their choices in their own words.   Trust is very important in collecting feedback. While opt-in participation should be the norm, make sure to let your customers know that their data privacy and security are a priority when they share their feedback.   AI tools help marketing and CX teams expand their reach by making it possible to have in-depth conversations with thousands of individual customers without needing a large team. This means organizations can cover a wide range of backgrounds and opinions, including outliers, to understand their customers better.   Context makes feedback more actionable. For example, if a customer's flight is delayed, AI can include this context in conversations so that it can collect feedback that is more specific and personalized.   AI-moderated research can feel more like a two-way conversation than just checking boxes on a form. AI can even escalate issues, so human support can jump in when needed.   Plus, Shep and Aaron discuss how listening to diverse customer voices can help companies make smarter decisions and gain happier customers. Tune in!  Quote:   "When the right questions are asked, people are willing to share deeply, even with AI. Good questions elicit thoughtful, honest responses."    About:    Aaron Cannon is the co-founder and CEO of Outset, an AI-moderated research platform that helps enterprise teams at companies like Microsoft, Uber, and Google gain deeper customer insights.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Once per quarter, Ben and Sam Rogers with BUILD Coaching Company host The Underground Huddle - an interview with a prominent leader in sports or business with BUILD clients and other select guests present. All attendees live our mission to build an army of Disciplined Leaders and share our vision to be a resource for and a connector of current and aspiring leaders in small business, sports, and other areas of life. For the 15th Underground Huddle, our guest was Caleb Kimbrough, the head basketball coach at Hampden-Sydney College and a current client of ours at BUILD. Now entering his seventh season as head coach, Coach Kimbrough has led his team to three straight 20-win seasons. Two years ago, the Tigers posted a 31-3 record and made it to the national championship game in the Division III tournament. With multiple championships, All-Americans, records, and coach of the year awards to his name, Coach Kimbrough is the definition of a Disciplined Leader. Not because of the accolades, but because he prioritizes the most important things in his life: his wife, Marlee, and his three children, Nash, Shep, and Rae O'Grady. Recorded September 2025.

Tanner and Shep discuss the stipulation for Darby Allin vs MJF at AEW Double or Nothing, other matches that have been announced for Double or Nothing and more from this week's Dynamite/Collision and Fairway To Hell! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel:    / @kickingoutpod Follow Kicking Out Podcast on X:   / kickingoutpod Follow Tanner on X: @TannerLee92   / tannerlee92 Follow Paul on X: @PaulZartman87   / paulzartman87 Follow Shep on X: @THESHEP27   / theshep27 Follow Kicking Out Podcast on Instagram:   / kickingoutpod Like Kicking Out Podcast on Facebook:   / kickingoutpodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kick...Subscribe to The Main Event Wrestling Network's YouTube Channel:    / @maineventwrestlingnet Follow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram:   / mainevent_net  

Shep and Andy give some underrated athletes that don't get the love they deserve. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

That moment when 'ink kisses paper' is every letterpress artist's most anticipated. In this episode, Kadambari Raghukumar revisits a Wellington printery that's been working with the craft for over 60 years. She's joined by book historian Sydney Shep, archivist and Guy Ngan's daughter Liz Ngan. Go to this episode on rnz.co.nz for more details

Shep and Andy talk about the Detroit Pistons and how they've earned this 2-0 lead over Cleveland. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today is Thursday, May 7, 2026, today's episode features Rad and Hop talk to Warrior boys' golf coach Tim Johnson.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Former MLB pitcher, hall of famer and now FOX MLB Analyst John Smoltz talks with Shep about Tarik Skubal's injury, Framber Valdez and more! Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Trust, Proactivity, and AI in Customer Service  Shep interviews John Kim, CEO of Delight.ai. He talks about moving beyond simple automation to create personalized, proactive interactions that build trust and delight customers.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming customer experience across different industries?  What are the benefits of automating customer service processes? Can AI enhance human interactions in customer support roles?  What is the concept of an AI concierge in modern customer experience?  How does technology help personalize customer interactions for businesses?  Top Takeaways:    AI's real value is empowering humans to be there for each other. For example, when healthcare workers spend less time completing charts and manually processing lab results, they can spend more time with their patients.   Automation through AI should remove repetitive, mundane tasks, freeing humans to devote more time and attention to meaningful interactions and care.  Some customers and employees hesitate to embrace AI, fearing that machines will do everything, leaving no room for human interaction. However, there are tasks that do not require human involvement, such as updating passwords or scheduling appointments. These tasks can be given to AI tools to free up time for tasks that require empathy and the human touch.  Customers don't dislike AI. They hate having to repeat themselves, being stuck in a loop, and wasting their time. Automation should be designed to make it easier for customers to get help without jumping through hoops and to be intelligent enough to seamlessly hand over when the technology on its own cannot solve the problem.  People want to know that the information they get from AI is accurate, private, and secure. Even a single major mistake from an AI can quickly erode trust, so businesses need systems to ensure their AI is reliable for everyone.   Customers like doing business in places where "everyone knows their name." AI can help scale this connection by helping employees remember and understand their customers as individuals. AI can augment employees' capabilities by providing access to customer history, assisting with current transactions, and anticipating future needs.   AI empowers companies to move beyond a reactive approach to proactive service by anticipating customer needs and addressing issues before customers even reach out. For example, if a customer gets disconnected in the middle of a support call, AI tools can proactively send them a text message with options to seamlessly pick up where they left off.   Because AI can analyze large amounts of information in real time, companies can be more attentive to their customers, resolving potential issues, reminding them of relevant information, and making tailored recommendations.  In the past years, convenience has been enough for most customers to do business with a company. But nowadays, it is a requirement.   The future of AI in customer service is not just about making things faster or easier. It is about creating delightful experiences. A balance of automation, personalization, proactive service, and trust is what makes customers feel valued.  Plus, Shep and John share more insights on what it takes to go from customer support to concierge-level service. Tune in!  Quote:   "Customers don't hate AI. They hate wasted effort."     About:    John Kim is the CEO of Delight.ai, an AI concierge platform with persistent memory and omnichannel continuity. Delight.ai is backed by Sendbird and trusted by over 4,000 brands, including DoorDash and Yahoo Sports.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner and Shep recap the action from this week's episodes of AEW Dynamite and Collision, discuss if they think Kofi Kingston and Xavier Woods will become All Elite this Summer, and more! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel:    / @kickingoutpod Follow Kicking Out Podcast on X:   / kickingoutpod Follow Tanner on X: @TannerLee92   / tannerlee92 Follow Paul on X: @PaulZartman87   / paulzartman87 Follow Shep on X: @THESHEP27   / theshep27 Follow Kicking Out Podcast on Instagram:   / kickingoutpod Like Kicking Out Podcast on Facebook:   / kickingoutpod Buy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kick...Subscribe to The Main Event Wrestling Network's YouTube Channel:    / @maineventwrestlingnet Follow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram:   / mainevent_net  

Seth and Sean discuss Reed Sheppard bouncing back at the end of game 5 to help the Rockets get the win, the Texans extending Azeez Al-Shaair, how Nick Caserio says they find tough guys in the scouting process, and if Deshaun Watson has the inside track to start for the Browns this season.

Seth and Sean discuss Reed Sheppard's redeeming himself at the end of game 5, and if the Rockets can take the series if they keep up what they've done the past 2 games.

Where Empathy Meets Artificial Intelligence in Customer Service    Shep interviews Jen Grant, Chief Marketing Officer at Quiq. She talks about how intentionally designed AI, combined with human empathy, can create effortless, personalized experiences at scale that customers embrace.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How can businesses prevent AI from making customer service mistakes?  How can personalization through technology enhance customer loyalty?  Why is an effortless customer experience crucial for building loyalty?  How can technology help anticipate customer needs?  How has customer willingness to interact with AI changed over time?  Top Takeaways:    Artificial intelligence is a powerful tool for improving the customer and employee experience when it is designed with intention. Just as human agents need training, AI tools need enterprise controls, verification checks, and simulations to make sure they provide the right information and respond appropriately to customer needs.   More customers now consider interactions with AI to be part of the norm. But some are still hesitant to embrace it because of past frustrations with outdated systems, like confusing phone trees or long waits in loops they associate with all types of technology.  When interactions with technology, such as AI tools, create effortless experiences, customers are more willing to use them. Companies need to educate customers on how to use their technology and self-service solutions to improve their experiences.   Make it easy for customers to do business with you. This applies to every part of the customer's journey, not just technology.  Customers want answers and help fast. Give it to them with as little effort as possible.  Human empathy remains important, especially in high-stress situations. Customers need to be comfortable with how they are being helped and supported, whether it is AI, a human agent, or both working together. In stressful situations, customers appreciate the reassurance that a human agent will be there to provide empathy and assist them when tech-powered solutions are not working.  Technology should not replace people. Good technology makes it easier for employees to help customers and faster for customers to get solutions.  Personalization and empathy can be scaled through technology. Human employees can only remember so much. Technology can help them have instant access to a customer's data and history. When technology recognizes returning customers, anticipates their needs, and connects their history to current interactions, it replicates the feeling of being known and valued.   Plus, Shep and Jen talk about what could happen if companies began customer service interactions with a human for empathy, then transitioned to AI for efficiency, rather than forcing customers through automation before reaching a person. Tune in!  Quote:   "AI agents need clear guidance and verification checks to stop 'hallucination.' It is important that if AI goes off track, companies need to catch and correct it before it gets to customers."  About:    Jen Grant, Chief Marketing Officer at Quiq. She has held executive leadership roles, including CEO, COO, and CMO, as well as senior marketing positions at Appify, Box, Cube, Dialpad, Elastic, Google, and Looker.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

In the late 1990s, Shep and Ian Murray looked at a shrinking category–men's ties–and saw an opportunity: a necktie isn't just functional. It's expressive. It can signal identity, taste, aspiration. With no fashion experience and no outside investors, the Murray brothers started making colorful ties inspired by their childhoods in Martha's Vineyard — tiny whales, sailboats, island street signs. What began as a small, improbable tie business grew into Vineyard Vines: a half-billion-dollar lifestyle brand with more than 100 stores and major department store distribution. In this episode, Shep and Ian talk about why they quit their stable jobs to turn a sleepy product into a national brand, which began as a family business and remains so to this day. What you'll learn: Why a great business can start in a category that everyone thinks is dyingHow to build distribution when you have no roadmap and few connections What bootstrapping teaches founders that outside capital often doesn'tHow improvised marketing can create outsized attentionKnowing the difference between a fashion brand and a “brand” brandTimestamps: 00:10:22 - The brothers both hate their desk jobs: “How was your day?” “It sucked.” 00:11:20 - Vineyard Vines starts on a family trip, with a nudge from a hotel manager00:13:46 - Early designs: whales, fish, jeeps, street signs 00:25:39 - Finally quitting their jobs– they're thrilled, their parents–not so much00:30:42 - Landing their first order for $1800. “We're never gonna have to work anymore!”00:34:40 - The brand gets a boost from a PR stunt during the Clinton-Lewinsky scandal00:47:00 - The “Get to $5 million” mentor advice that kept them focused 00:49:23 - The brothers open their first store - and realize they have a lot to learn 01:01:18 - The 2008 financial crisis, and the brutal inventory decisions that help save the business01:09:06 - Why stepping back from the CEO role didn't work — and what it taught them about brand cultureThis episode was produced by Kerry Thompson with music composed by Ramtin Arablouei. It was edited by Neva Grant with research help from Casey Herman. Follow How I Built This:Instagram → @howibuiltthisX → @HowIBuiltThisFacebook → How I Built ThisFollow Guy Raz:Instagram → @guy.razYoutube → guy_razX → @guyrazSubstack → guyraz.substack.comWebsite → guyraz.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Mike Gioseffi and Jesse Gibson are back from the Topps Industry Conference and joined by Jason Shepherd of Shep's Cards to break down all the news out of Arizona, as well as one of the biggest release weeks in the hobby. They dive into the top takeaways from the conference, including what Topps revealed about the future of football products, the conversation around wax pricing, and what all of it means for collectors and shops. The episode also covers a packed product calendar, from Topps Chrome Football to Marvel Finest and Disney Neon, along with a bigger-picture discussion about hobby growth, market demand, and whether the release schedule is starting to feel too crowded. Later, they're joined by Steve from Filthbomb Breaks to talk about Filthbomb's expansion to eBay Live, why the platform is a major opportunity for singles, and the launch of Filthbomb's first official sports break on eBay Live, Monday night at 6 pm ET. Our listeners get the Harry's Plus Trial Set for only $10 at Harrys.com/NONSENSE #Harryspod #ad Learn more about your ad choices. Visit megaphone.fm/adchoices

From hitting rock bottom to building a life of recovery through running: Meet John Shep.John is a Canadian ultrarunner, teacher, and host of the Athletics Ontario Running Podcast. He's also the creator of “Outrun the Darkness,” a project centered around a 142.2K ultra-double, completing the Sulphur Springs 100K and the Ottawa Marathon on back-to-back days to raise awareness for youth mental health.John's journey into running didn't start with performance. It started with recovery.After a mental health crisis and disordered eating led to hospitalization, running became a way to rebuild his relationship with himself, with food, and with the world around him. Nearly two decades later, he's still living what he calls “a life of recovery,” using running as both a tool and a platform.Jon and John dive into:• John's path from mental health crisis to ultrarunning• the concept of “living a life of recovery”• how running can support, and sometimes challenge, addictive tendencies• “riding the edge of the lightning bolt” and finding balance• using running as exposure therapy and rebuilding a relationship with food • the role of community in recovery and mental health• the story behind Outrun the Darkness• why mental health conversations need to be ongoing, not occasional• what it means to use running for something bigger than yourselfStay connected:Follow John: https://www.instagram.com/outrunthedarkness/

This is a free preview of a paid episode. To hear more, visit weekendwater.substack.comDamp Trash Detectives!We are caught up (until the final two reunion shows, which is coming soon!)This episode has it all: a woman plucking one of Shep's nose hairs, Charlie yawning for all of us and yet MORE piling on to Craig — who may be genuinely disliked by the whole crew? Oh, wow, tune in, …

Tamra’s ready to pop the champagne because Dolores is officially telling us how it feels to be back on RHONJ! But, is she missing the OG’s that won’t be back?! Plus, it’s the last episode of Southern Charm… Was this one of Venita’s worst seasons? Will we ever see Charley back on our TV screens? Did Craig officially do something more cringey than Shep with his shark tooth necklaces?! See omnystudio.com/listener for privacy information.

SPRING TOUR TICKETS > barstoolsports.com/events/bestshowonearthtour. Intro! (00:00-14:41). Donna Kelce's HUGE breaking news (14:42-22:37). Kathryn Hahn cast as Mother Gothel in ‘Tangled' live-action movie (24:12-30:07). Brooks Nader & Noah Beck join ‘Baywatch' reboot series (30:08-38:42). Mark Ballas is joining Whitney Leavitt on Broadway in ‘Chicago' (38:43-42:42). Dak Prescott & Sarah Jane Ramos call off engagement on their joint bachelor/bachelorette party, one month before wedding (43:59-51:01). Andy Cohen's story about John Mayer meeting Craig, Austen and Shep (51:02-58:12). Interview with Arielle Kebbel - talking John Tucker Must Die x She's the Man cast parties, craziest auditions, Aquamarine & John Tucker Must Die sequels?, her new show Marshals + more! (59:32-1:30:27). Beat Ria & Fran game 210 with Bria & Brittany (1:31:27-1:59:25). CITO LINKS > barstool.link/chicks-in-the-office.You can find every episode of this show on Apple Podcasts, Spotify or YouTube. Prime Members can listen ad-free on Amazon Music. For more, visit barstool.link/chicks-in-the-office