Podcasts about Shep

Shep and Andy are still trying to figure out why the Detroit Red Wings have not signed 23-year-old defenseman Simon Edvinsson on top of everything else this offseason. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep went one-on-one with Red Wings forward Mason Appleton after a Detroit practice on Monday, listen to what he had to say plus his thoughts on the Larkin situation. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep went one-on-one with Red Wings forward Mason Appleton after a Detroit practice on Monday, listen to what he had to say plus his thoughts on the Larkin situation. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Six Essential Realities for Winning Lifelong Customers  Shep interviews Ed Howie, Founder & CEO of Lifelong Customers®. He shares how to keep customers coming back for life by training frontline employees to deliver consistent service and building a simple system focused on retention instead of acquisition.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the difference between customer service and customer retention?  What are the 6 essential realities for winning lifelong customers?  Why is customer retention more important than customer acquisition?  How does employee training impact customer retention and brand reputation?  How can leaders bridge the gap between employee behavior and business goals?  Top Takeaways:    Customer retention results from businesses knowing what customers want, delivering it, and doing it consistently. Customers don't only want a good experience once. They want confidence that the same quality will show up the next time too.  Hire for empathy, then train for execution. Hire employees who genuinely care about customers and train them on what to say, what to do, and how to reinforce the brand's standards.  Customers don't always need points, perks, or an app to keep coming back. Every small detail that makes up an amazing customer experience can create loyalty on its own.  Every customer interaction becomes your brand in that moment. Customers judge the company through the person serving them in that moment.   Ed Howie explains the 6 essential realities for winning lifelong customers:  Customer service doesn't create growth. Customer retention does.   Most companies are competing in the wrong economy.  Clarity creates alignment. Alignment accelerates sales velocity.   Stop chasing strangers and love the customers who love you already.  Loyalty is a feeling. Customer retention is an operating system.   Customer experience is either winning or losing your lifelong customer.  Business owners can discover their strengths and weak spots by taking the free Customer Retention Readiness Report at morelifelongcustomers.com. It will look into whether you truly know what your customers need and how consistently you deliver it.  Plus, Shep and Ed discuss why the most successful brands don't need a traditional loyalty program to keep customers coming back. Tune in!  Quote:   "A true loyalty program can be found in a company's operation. It is in the product selection, the pricing, and the nice qualities that keep customers coming back."     About:    Ed Howie is the Founder & CEO of Lifelong Customers®. He is a customer retention expert, keynote speaker, host of The Wonder of WOOO Podcast, and author of the upcoming book Lifelong Customers®: The Secret to Scaling Profitably.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

SNL UK's Jack Shep on how he got his break on Big Boys, but went to the wrong place on his first day on set, working on weekends, behind the bar and his football job he left earlier this year. SNL Season 2 is on now, and Break Clause is on Channel 4 this week. Get in touch giles@mightymoonmedia.com Thanks to The Miller in London Bridge. Get yourself some top class Shure microphone gear: https://shu.re/3YhV7p2 Set up Your Band's merch store, for free at Distrokid Direct: https://distrokid.com/direct/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Defensive coordinator Kelvin Sheppard began his media availability with a 7-minute opening statement

8:00 HOUR: Shep's monologue, A Dylan Larkin update

Tanner, Paul, and Shep (via send in) give their match picks and confidence points for AEW's All Out PPV taking place on Saturday, September 26, 2026 at the NOW Arena  in Hoffman Estates, IL The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Jack Shep and Annabel Marlow from SNL UK hear your Unpopular Opinions.

Today is Thursday, Sept. 24, Rad and Hop talk with Brainerd girls' soccer head coach Grant Gmeinder.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep Hyken, founder of Shepard Presentations, a customer service and experience consultancy that helps businesses create exceptional customer experiences, build loyalty, and drive long term success.Through keynote speaking, advisory work, books, and training, Shep helps organisations create customer focused cultures that keep customers coming back, drawing from more than four decades of experience working with companies across industries worldwide.Now, Shep's journey from starting his business at just 22 years old to becoming a globally recognised thought leader and Hall of Fame speaker demonstrates the power of consistency, reinvention, and staying relevant over the long haul.And while continuing to evolve alongside a rapidly changing industry, he's helping businesses understand that creating moments of amazement for customers is what truly sets them apart.Here's where to find more:https://hyken.com/ https://www.linkedin.com/in/shephyken/https://www.facebook.com/ShepHykenSpeaker/ https://www.youtube.com/user/shephyken________________________________________________Welcome to The Unforget Yourself Show where we use the power of woo and the proof of science to help you identify your blind spots, and get over your own bullshit so that you can do the fucking thing you ACTUALLY want to do!We're Mark and Katie, the founders of Unforget Yourself and the creators of the Unforget Yourself System and on this podcast, we're here to share REAL conversations about what goes on inside the heart and minds of those brave and crazy enough to start their own business. From the accidental entrepreneur to the laser-focused CEO, we find out how they got to where they are today, not by hearing the go-to story of their success, but talking about how we all have our own BS to deal with and it's through facing ourselves that we find a way to do the fucking thing.Along the way, we hope to show you that YOU are the most important asset in your business (and your life - duh!). Being a business owner is tough! With vulnerability and humor, we get to the real story behind their success and show you that you're not alone._____________________Find all our links to all the things like the socials, how to work with us and how to apply to be on the podcast here:https://linktr.ee/unforgetyourself

How Customer Experience (CX), Not Technology, Should Drive Business Strategy    Shep interviews Clifford Hudson, the former CEO of Sonic and co-author of Bricks and Clicks: How We Drove Sonic Into the Digital Age. He talks about how business leaders must let customer needs and convenience drive their strategy rather than technology.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:      How do you build a business strategy around customer experience instead of technology?    How does removing customer friction lead to higher sales and retention?   What is the biggest mistake companies make when implementing new technology?   How does increasing customer convenience drive long-term business value?   Why do customer-centric companies outlast competitors?   Top Takeaways:     Start with the customer experience, not the technology. Begin by understanding what customers need and the experience they want. Then work backward to determine which technologies or processes will improve that experience. Technology should support the strategy, not become the strategy itself.   Use technology to strengthen what makes your brand stand out. Every new initiative, whether it is a new tool or a process, should strengthen the qualities that distinguish your brand.   Successful businesses are the ones who can anticipate their customers' needs. Hudson mentions Wanye Gretzki's famous line, "skate to where the puck is going." Keep your eyes open for what your customers are doing and what they need. Shifts in customer behavior, even small ones like how they order or how they prefer to pay, are trends you can plan to stay ahead of.    Customers should be the center of every decision that a company makes. View every new action, process, or product through the lens of how it can better serve customers. Companies that put customers first outperform those that don't.   The right technology should make life easier for your customers. Before investing in new technology, always ask: Does this make things easier and more convenient for the customers we serve?   Great ideas matter, but putting them into action is what really makes a difference. A customer-focused strategy creates the direction, and good execution turns it into great customer experience.   Plus, Shep and Cliff discuss more ideas from Bricks and Clicks: How We Drove Sonic Into the Digital Age. Tune in!   Quote:     "Don't think about technology. Think about your customer and their experience and go from there."   About:      Clifford Hudson, co-author of Bricks and Clicks and former CEO of Sonic Corp. for 23 years. He helps organizations drive value through customer-centric innovation.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner and Shep discuss the report of Ilja Dragunov signing with AEW, who they think will make up the teams for Blood and Guts on November 4th, and much more as we are less than a week away from AEW All Out! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Our weekly segment with Mitch Lyons brought conversation with Shep about the football weekend that was and some Tigers thoughts. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Our weekly segment with Mitch Lyons brought conversation with Shep about the football weekend that was and some Tigers thoughts. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Detroit's former captain Dylan Larkin held a press conference with Shawn Horcoff and talked about his trade request over the summer, but did he really answer any questions? Shep and Andy play the sound from the interview and dive into it. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Detroit's former captain Dylan Larkin held a press conference with Shawn Horcoff and talked about his trade request over the summer, but did he really answer any questions? Shep and Andy play the sound from the interview and dive into it. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today is Thursday, Sept. 17, Rad and Hop talk with Brainerd cross-country head coach Dave Herath.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Why Customer Experience Isn't a Department, It's a Company-Wide Strategy Shep interviews Keith Farley, Chief Customer Officer for Aflac, Inc. He talks about delivering best-in-class customer experience by hiring for empathy, leveraging technology, and embracing authentic customer service as a strategy. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How do you build a culture where every employee takes ownership of customer service? When should a company use AI automation versus a live human customer support agent? Will AI eliminate customer service jobs? How does hiring for empathy impact customer experience? Can empathy be scaled across a large customer service organization? Top Takeaways:   Customer service is everybody's job. When you wear the company logo or interact with a customer, you represent the entire brand. When an employee is in front of a customer, they might be the only interaction the customer ever has. That interaction might be the only basis that the customer has to form an impression of the entire company.  The A in AI stands for “artificial”. In times of need, customers need another A, which stands for “authentic”. While digital options make processes convenient for both customers and agents, make sure a human-to-human service is available, especially in emotional or sensitive situations. Great customer experiences start with hiring for empathy. It is hard to train someone to be nice and empathetic when it doesn't come naturally. Empathy can't be faked, and customers notice when it's real. For companies without a physical product, the experience is the product. The value comes from how fast responses are, how convenient the processes are, and how supported customers feel. Some customer concerns are so challenging and require a high level of empathy that they might require specialized support. Creating a dedicated team for these calls gives customers people trained to handle that moment with empathy and clarity. Plus, Shep and Keith discuss why business leaders should call their customer support number from time to time. Tune in! Quote:   "When you're wearing your brand and representing the brand, you are the brand." About:   Keith Farley is the Chief Customer Officer for Aflac, Inc. He leads a team of more than 2,000 employees and is focused on making customer experience a company-wide strategy.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

After a little break, the guys are back! Tanner, Shep, and Paul recap this week's episodes of AEW Dynamite and Collision as the road to AEW All Out is underway! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Today is Thursday, Sept. 10, Rad and Hop talk to Joel Clough about a variety of topics.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Creating the Emotional Resonance that Connects Customers and Brands Shep interviews Bob Rogers, a former Disney employee, founder of BRC Imagination Arts and author of DEEP STORY™. He talks about how businesses can build lasting customer relationships by starting with the heart, using storytelling to create emotional connections, and transforming customers' identities through memorable experiences.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does the Deep Story framework drive customer transformation? How can businesses change a customer's identity through brand experiences?  What is the role of emotional resonance in customer service?  How can companies turn brand engagement into measurable customer action?  How can companies identify the emotional connection between their brand and their customers?  Top Takeaways:    A customer should leave changed in some meaningful way after interacting with your brand. The biggest question isn't what you are selling, but the difference you want to make in your customers.   A purchase becomes more meaningful when it changes how customers see themselves. For example, customers entering a magic shop should have an experience that makes them feel like they can try the magic tricks themselves. Beyond the purchase, a stronger connection forms when customers can see what they can become through it.  Great experiences trigger action. Beyond attracting and impressing customers, a great experience should guide them toward an action (like a purchase, a download, or a subscription) that matters to your business.   Start with the end in mind because when the outcome is clear, every tool and strategy becomes more intentional. Start with what you are trying to do and what you want your customers to feel.   Lasting customer relationships are not built on features and products alone. They are created when a brand connects with something that they care about. Clever advertising may get customers to buy, but an emotional connection brings them back.   Go deep into your audience and, at the same time, into your subject, brand, or product. Look for the positive emotional trigger that exists in both. That emotional resonance connects the heart of your audience to the heart of your brand.  Plus, Shep and Bob talk about Deep Story and how it can transform customers and businesses. Tune in!  Quote:   "Your objective is not just to sell the idea. It's to create a slight change in the customer that causes them to identify with your product or your brand."     About:    Bob Rogers is the founder of BRC Imagination Arts and a former Disneyland Magic Shop magician who was fired from Disney three times and rehired each time. He is the author of DEEP STORY™: A Complete Guide to Creating Transformational Visitor Experiences.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's podcast we discover precisely why Steph is playing the new Harry Potter (and why you should never visit the zoo during a heatwave), we take a trip back to the ‘90s in search of reboot fodder, plus Boyd launches into an extended discussion of Bond themes (which apparently ties back in to TV somehow). Plus, we feast our eyes on the final series of Colin From Accounts (1:31:01), and head back to the Lords for the second season of Guy Ritchie's The Gentlemen (1:46:54), not to mention welcoming two members of the SNL crew to the show (1:01:05-1:14:30).Note: time stamps are approximate as the ads throw them out, so are only meant as a guide. If you want to avoid this and would like the podcast entirely ad-free (as well as 17 hours early, with a second weekly show and spoiler specials) then sign up to Pilot+!

Blood has been shed! Alex and Nick break down a modern American masterpiece, Joel and Ethan Coen's “Fargo.” Topics include theorizing why Jerry Lundegaard needs money, Shep and Carl's relationship, the geographical distance between Fargo and Minneapolis, Scotty's fate, the great Harve Presnell as Wade, Carter Burwell's perfect score, Roger Deakins' cinematography, and the ingenious decision to include scenes with Mike Yanagita and Mr. Mohra.Visit waywpodcast.comJoin WAYW Bonus Features on PatreonBuy WAYW MerchSupport the show

Today is Thursday, Sept. 3, and Rad and Hop talk with Brainerd football head coach Jason Freed about the upcoming season.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep talks about the most recent outburst from a parent Coaching in youth athletics, listen in. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

How to Improve Performance with Gamification and Feedback Shep interviews Jimmy Chebat, founder and CEO of ZIZO Technologies. He talks about how employee engagement and retention can be intentionally designed and improved through positive feedback, gamification, and purposeful organizational design.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How does employee experience directly impact customer experience?  How can leaders intentionally design a workplace for higher retention?  What is the difference between corrective feedback and recognition-based feedback?  How does gamification improve employee engagement and workplace productivity?  How do you build feedback and recognition into workplace infrastructure?  Top Takeaways:    Employee experience directly influences how customers perceive and interact with a company. If employees feel valued, engaged, and recognized, that positive environment shows up in customer interactions.   High attrition is a design problem, not a people problem. It is a symptom of an organization that fails to support and motivate its employees.  Because of technology, the friction that made it difficult for employees to switch companies, like location limits and time-consuming application processes, have largely disappeared. Organizations must not only work harder but also be more intentional about designing a work experience that retains top talent.  Feedback and recognition are not just perks. They should be built into the workplace experience, so employees know their contributions matter and feel motivated to keep excelling. Employees thrive when they receive regular, positive feedback for good performance, not just corrective feedback for mistakes.  Human behavior is universal, therefore,  can be predictable. Successful companies leverage the science behind that, along with gamification, to make work more interactive, rewarding, and effective.  Leaders can intentionally design work environments that create the right behaviors, motivation, and employee satisfaction, creating an employee experience where people want to stay and do their best.  Purpose makes the job meaningful. While a paycheck matters, today's employees want a sense of purpose and belonging. When leaders ignore these needs, employees feel unmotivated and disconnected.   Plus, Shep and Jimmy share more insights from his new book, The Engagement Architecture, on why teams underperform and how leaders can design an environment that changes that. Tune in!  Quote:   "Workplaces that are mundane, repetitive, and have high attrition need to architect a system that is engaging, rewarding, and provides recognition. This is what drives performance, productivity, and retention."  About:    Jimmy Chebat is the founder and CEO of ZIZO Technologies. With over twenty years in frontline operations, his book The Engagement Architecture guides leaders on designing environments that improve team performance.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner, Shep, and Paul, give their match picks and confidence points for AEW's All In: London  PPV taking place on Sunday, August 30, 2026 at Wembley Stadium  in London, England.The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

How AI and Behavioral Science Are Transforming Customer Experience    Shep interviews Roger Dooley, keynote speaker and author of The Persuasion Engine. He talks about how AI and neuromarketing tools help businesses predict consumer behavior, measure emotional reactions, and avoid costly customer experience mistakes.     This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:     How can businesses use AI to predict customer behavior accurately?   How can companies use AI and behavioral science to eliminate customer friction?     In what ways can companies use behavioral science to improve customer loyalty?   How do customer expectations directly shape customer experience?   How can predictive AI prevent negative customer reactions during policy or product changes?    Top Takeaways:      AI in customer service has moved beyond automation and support. Today, successful companies use AI to understand customer behavior. By tracking engagement like website clicks or scrolling patterns, companies can determine what customers like and dislike.    Technology such as eye-tracking, biometric sensors, and AI-powered simulators, at one time available only to a limited number of companies due to cost, is now more accessible to businesses of any size.     Customer experience and marketing are deeply connected. Understanding and predicting customer desires isn't just a marketing strategy. It is an important part of delivering a frictionless, positive experience.    Customer expectations strongly influence how they perceive the experience. For example, when the average customer is told that a bottle of wine is expensive, they tend to enjoy it more. This is seen in their feedback and even in their brain activity.    Small details can have a big impact when it comes to connecting with your customers. When companies remove small perks their customers are used to, the change might put off some loyal customers. Don't underestimate how small gestures can build long-term emotional loyalty.     Plus, Shep and Roger talk about insights from The Persuasion Engine. Tune in!    Quote:     "AI is better than most humans at predicting how people will react emotionally to any communication. Whether you change your loyalty program or alter your customer experience in some way, AI can predict and even prevent negative blowback."        About:      Roger Dooley is an author, speaker, and McCombs Business School lecturer known for bestselling books like Brainfluence and Friction. His newest book, The Persuasion Engine, discusses how AI democratizes powerful marketing tools for organizations of any size.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Today is Tuesday, Aug. 25, Rad and Hop talk boys' tennis with head coach Garrett Goeden.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

At the trade deadline, was there any relief pitching available? Shep and Andy dive into it. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

How Consistent Values Drive Unforgettable Service   Shep interviews Cheryl Christensen, Sr. Vice President of Operations at Gathering Place. She talks about her journey from frontline roles to leadership at Disney and the impact of culture, service, and growth opportunities.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:     What is the best way to handle customer outreach after a bad experience?   What three job responsibilities should every employee in a service company share?   How does servant leadership boost employee engagement and retention?   How can companies turn customer complaints into operational improvement?   What is the best way to handle customer outreach after a bad experience?    Top Takeaways:      Every job, even the simplest ones like bussing tables or cleaning up, can help build leadership skills. Every workplace is a place to grow. When employees are given opportunities to contribute, develop new skills, and take on challenges, a temporary job can become the beginning of a bigger career.    Every employee should be empowered to do the job they were hired to do, take care of the guests or the customers, and pay attention to what needs to be done around them.    Great experiences are not the responsibility of one department. When employees consistently take ownership beyond their immediate tasks, service becomes part of the culture rather than something confined to the customer support department.    A complaint is an opportunity to improve the experience. Responding directly, acknowledging the customer's frustration, explaining what happened, and finding a way to repair the relationship, like inviting them back, can turn a negative experience into a positive one.    The most valuable feedback does not have to come from a formal survey. Sometimes, it comes from employees who work with customers every day and see what delights or frustrates them. Collecting this feedback can help create insights that turn into actions that can improve customer experience.    Leaders who notice employees' talents and give them new challenges help create a place where people want to stay. Because growth is one of the most important things that keeps employees motivated, leaders need to provide an environment where employees feel they can learn new skills and will be rewarded for their effort.    Plus, Shep and Cheryl share customer service stories from her 37-year career journey at Disney and her current role at Gathering Place. Tune in!    Quote:     "Get hooked on your organization's magic. When your skills are recognized, and you're placed in roles where you can truly contribute, it creates meaning for you and the company. Always look for new ways to contribute and go beyond your basic role."     About:     Cheryl Christensen is the Sr. Vice President of Operations at Gathering Place. She had a 37-year career with the Disneyland Resort, where she held leadership positions in Operations and Human Resources.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Season Five of the Dispatch Sports Wrap with Rad and Hop begins with an interview with Mrs. Minnesota and Brainerd Dispatch sports writer Maren Martin. Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Tanner, Shep, and Paul, discuss Swerve Strickland's return, the Continental Cup Tournament, Will Ospreay and Kenny Omega's feud, and much more as the road to AEW All In continues! The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

How Values Drive Company Culture and Customer Satisfaction    Shep interviews Paul Ingram, Kravis Professor of Business at Columbia Business School and author of What Do You Really Stand For?. He discusses how aligned organizational values create a stronger company culture, improves employee retention, and ultimately enhances the customer experience.    This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:      How does aligning corporate values with personal values improve customer experience?  Why is value alignment critical for increasing employee retention and engagement?   How do a company's core values influence customer buying decisions and brand loyalty?   What role do leaders play in modeling and sustaining an authentic company culture?   How does hiring for shared values impact culture and workplace satisfaction?   Top Takeaways:      Companies whose values are aligned with leadership, employees, and customers create a smoother, stronger connection.     An organization's culture reflects the values of the employees who make it up. When employees work in an environment that shares the same values that they have, they are more motivated and collaborative. The organization becomes a "destination employment," where they are excited to show up every day and are happy to stay long-term.   For company values to be authentic and effective, leaders must personally demonstrate and model them. Their voice is much more amplified as employees look up to them. If there's a disconnect between what is articulated at the top and leadership's actions, employees become disengaged, and it shows in how they interact with customers.    Customers are more likely to buy from brands that embody values similar to their own. When a company authentically represents what matters to its customers, it influences their purchasing decisions and long-term support.    Research shows that employees deeply aligned with company values require a 40% salary increase to leave their jobs. Hiring for values rather than just skill nurtures a culture where people want to stay and contribute.    Culture is a collective product of everyone's values and beliefs. While you can guide culture and select people who share your principles, authentic values cannot be forced onto employees.   By encouraging people to share what makes them distinct, companies create a culture where employees feel seen, fulfilled, and invested in the team's success.    Keeping reminders of personal values accessible, whether it is written in a notecard or printed on a mug, can help you ground your actions and weigh your decisions against what truly matters to you.    Plus, Shep and Paul discuss the importance of shared values in different industries like music and sports. Tune in!    Quote:     "Any two entities interact more smoothly and more productively if their values are aligned."    About:      Paul Ingram is the Kravis Professor of Business at Columbia Business School and the author of What Do You Really Stand For?  a book focused on helping individuals and organizations identify and align their core values.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Mike and Jesse are joined by Shep in the studio for the first guest on the new set. Football season is almost upon us and Mike and Shep look at what will be a disappointing rookie class for 2026 and where collectors will go. Plus, the new CAP program from Topps for Card Shops and why they need to focus on maintaining a healthy ecosystem for the LCS's. Wrapping up with Good Charlotte and Josh Luber at our SCN studio at The National. 0:00 - Intro 6:00 - Football Season is upon us. When is a good time to sell football cards? 9:30 - Who is a buy/sell before the season, and why does Shep want to sell Joe Burrow now 17:00 - 2026 NFL Rookie Class  27:00 - Theft in the hobby  32:50 - WhatNot raising money 35:10 - Topps' Retail Reserve is now the Collector Access Program and how it works. 50:10 - The hobby is currently at a crossroads where they need to decide if they want to make as much money now or help the hobby long-term. 55:30 - Will CAP fix things for the LCS vs. corporatization? Mike takes some positives from Topps at least responding to people's concerns.  1:00:00 - Why won't the market accept multiple high-end grading companies at a time? 1:07:10 - What will the lockout in MLB do to pricing? 1:10:30 - Good Charlotte Joined Josh Luber in the SCN Studio! 1:30:00 - Wrapping up! Follow Sports Cards Nonsense: https://www.tiktok.com/@sportscardsnonsense https://www.instagram.com/sports_cards_nonsense/ https://x.com/SCN_Pod https://www.facebook.com/groups/sportscardsnonsense https://collectibleslife.beehiiv.com/subscribe Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanner and Shep are joined by Chad Smith and Chad Snead of the Turnbuckle Tavern as they discuss  MJF's return, the new AEW Trios Champs, and much more from AEW Grand Slam Mexico and AEW Collision. The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Shep Rose built a public image around charm, adventure, and saying yes to almost everything. As one of the breakout stars of Bravo's Southern Charm, he became known as the fun-loving guy who could turn any room into a party.But in his new book, Nothing in Moderation: A Psychedelic Reckoning With Excess, Shep opens up about what happens when that persona starts to cost you.In this episode of The Authority Company Podcast, Joe Pardavila talks with Shep Rose about fame, drinking, gambling, BravoCon, Andy Cohen's warning, and the hard question of whether being “the life of the party” is still worth it.Shep also shares why he turned to ayahuasca in Costa Rica, what he learned from the experience, and why the real work of change starts after the breakthrough moment. From ADHD and reality TV to gratitude, family, and the future of Southern Charm, this conversation goes deeper than the version of Shep most people think they know.Watch this episode if you're interested in reality TV, personal growth, addiction-adjacent behavior, psychedelics, fame, or the messy process of becoming a better version of yourself.Chapters00:00 Introduction00:54 Life in Charleston and the summer crowds01:42 The meaning behind Nothing in Moderation02:11 Why Shep always said yes03:00 Growing up with ADHD04:44 “Why do I always lick the jar?”06:06 Addiction, excess, and living too hard08:40 The BravoCon breakdown10:53 Andy Cohen's warning13:19 “You have more to offer than being the life of the party”15:06 The pressure to perform on reality TV16:00 Balancing authenticity and self-control18:08 Why Shep tried ayahuasca19:45 The “exit guy” realization21:16 What the ayahuasca retreat was really like23:01 Why the reckoning wasn't a cure-all24:28 What ayahuasca taught him26:13 The Ritz-Carlton of ayahuasca27:00 What a bad trip can look like30:05 What moderation looks like now31:39 The future of Shep Rose on TV33:22 Comedy, book tour, and life after Southern Charm35:50 Shep's biggest takeaway: gratitude36:52 Why Southern Charm connected with viewers39:54 Where to find Shep's book

Leveraging AI Efficiency and Human Insight  Shep interviews Filip Jaskólski, Chief Product Officer at Text. He talks about how customer service, empowered by AI and human collaboration, can shift from being a cost center to a revenue generator for businesses.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can customer service move from a cost center to a revenue generator?    What is the ideal balance between AI automation and human agents in customer support?    How can companies use AI to boost upselling and product recommendations?    Why should businesses transition from reactive to proactive customer service?    What metrics actually matter when evaluating AI in customer support?   Top Takeaways:    Customer service has evolved beyond being a support center. When done strategically, it can be an important contributor to customer retention and revenue.      Every interaction with customers is an opportunity to gain valuable information about what they want or need. Aside from answering questions and solving problems, successful companies use these customer signals to improve their products and services.     By analyzing and interpreting not just the words that customers use but also the intent and context behind interactions, AI becomes an essential tool for providing personalized recommendations.     The potential for upselling and cross-selling exists in every customer conversation, not just in face-to-face interactions. Automated systems are now sophisticated enough to identify when recommendations are relevant and welcome, turning customer support channels into points of sale.     The goal is not to fully automate contact centers. Instead, successful businesses strive for a balance between AI and human strengths. For example, AI can sort through large numbers of inventory to suggest products that match the customer's needs. At the same time, human agents are capable of empathy and judgment that are essential in building a lasting connection with customers.     Revenue, satisfaction, and loyalty are the biggest indicators of success in using AI to enhance customer and employee experience. Often, companies get stuck measuring how many customers interact with AI, or how fast problems are resolved while missing out on real opportunities for growth.     Plus, Shep and Filip discuss why businesses should be proactive rather than reactive when interacting with customers. Tune in!  Quote:   "With the technology that we have today, AI can help us go deeper in our relationship with customers. We can analyze so much data and context to match what our customers need to what we can offer."      About:    Filip Jaskólski is the Chief Product Officer at Text. He drives product strategy and development with a focus on practical, scalable AI-powered customer experience solutions.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

See what the team at The Successful Bookkeeper has on right now → Customer experience expert Shep Hyken is back, and this conversation cuts straight to one of the most stubborn problems in the bookkeeping profession: the race to the bottom on price. Shep lays out why competing as a commodity is a choice — and a dangerous one — and gives bookkeepers a practical framework for building client relationships that make price almost irrelevant. Chapters [00:00] Welcome and what has changed [02:35] AI, automation, and human jobs [06:30] The commodity trap explained [10:00] Competing on experience not price [13:00] Panera and moving humans to high-impact roles [16:00] Making routine interactions memorable [19:00] The six-step I'll Be Back framework [25:00] Journey mapping your client touchpoints [28:00] Consistency is what amazing looks like [30:00] Free resources from Shep Hyken The Commodity Trap Is a Choice You Make When a client sees you as a commodity, they're looking at your price, not the value of the experience you deliver. Shep argues that most bookkeepers already have the expertise to serve virtually any client well — so expertise alone no longer differentiates you. "Somebody that views you as a commodity is looking at your price, not just the experience that you have to offer." The solution isn't to slash rates; it's to make the relationship so strong that price becomes a secondary consideration. Competitive pricing and lowest pricing are not the same thing. AI Amplifies Who You Already Are Shep is clear that AI and automation aren't going away, but the firms quietly losing ground are the ones that have over-automated and stripped out the human element. He describes his own CPA firm eliminating his year-end review meeting in favor of a digital questionnaire — and how that single change made him start shopping around. "By going automated and not having that meeting, they just threw themselves into a commodity." The better move is to use automation to absorb the repetitive, low-touch tasks so you have more capacity for meaningful client conversations — not fewer. The Six Questions That Build an "I'll Be Back" Experience Shep walks through his six-step framework for understanding why clients choose you, why they might choose a competitor instead, and how to borrow ideas from outside your industry to raise your own standard. The exercise ends by asking: after everything you've learned, does your answer to "why me?" change? He also points to Amazon's order-confirmation model as an example bookkeepers can adapt — proactive, personal communication that keeps clients informed and feeling looked after. Journey Mapping: Find the Pain Before Your Client Does One of the most practical ideas in this episode is journey mapping every touchpoint a client has with your firm — from how the phone is answered to how the monthly invoice lands. Shep uses the example of restaurateur Will Guidara, who turned paying the bill at a high-end restaurant into a moment guests couldn't wait to tell their friends about. The same thinking applies to bookkeeping: "Find where those memorable opportunities are." There are moments in every client relationship — onboarding, monthly reporting, the annual review — that feel routine to you but could be genuinely memorable for them. Consistency Is What "Amazing" Actually Looks Like Shep closes with a reframe that is easy to miss: you don't need to be dramatically better than the competition. You need to be consistently and predictably better than average. "When that word always creeps in there — they always get back to me quickly, they always have the answers — you are operating above average." Trust is built through repetition, not grand gestures. Clients who can rely on you without having to think about it are clients who never seriously consider leaving. Links Mentioned Hyken.com — Free annual customer experience research report and the Customer Confidence Score PDF (no email required) "Unreasonable Hospitality" by Will Guidara — Referenced for journey mapping and memorable experience design Pure Bookkeeping — Episode sponsor: purebookkeeping.com The Successful Bookkeeper — Show home and episode resources: thesuccessfulbookkeeper.com About the Guest Shep Hyken is the Chief Amazement Officer at Shepard Presentations and a hall-of-fame keynote speaker and New York Times bestselling author specializing in customer service and experience. He has advised organizations across industries on building loyalty, reducing churn, and creating cultures where clients feel genuinely cared for. Shep is a returning guest on The Successful Bookkeeper and brings research-backed, immediately actionable thinking every time he joins the show. About the hostMichael PalmerMichael Palmer is the host of The Successful Bookkeeper podcast and co-founder of Pure Bookkeeping and The Successful Bookkeeper. He started this work because of his father — a brilliant electrical contractor who worked twice as hard as he should have had to, because nobody on the financial side was in his corner. That gap is what The Successful Bookkeeper exists to close. His view: bookkeepers are the most undervalued force in small business — and every bookkeeper who builds a real business changes two families: theirs, and their clients'.

After more than a decade on Bravo's hit reality show, Southern Charm, Shep Rose opens up about the moment he realized something had to change. Shep shares the phone call from Andy Cohen that became a wake-up call, the blackouts that scared him, and the ayahuasca journey in Costa Rica that forced him to confront his relationship with alcohol, attention, and the endless pursuit of more. This isn't a recovery story in the traditional sense. Shep doesn't identify as an alcoholic, and he's honest about still figuring it out -- the gray area, the setbacks, and the ongoing work of trying to live with more intention. That's what makes this conversation so compelling. Together, Shep and Zac talk openly about fame, aging, excess, the loneliness that can exist behind a public persona, and what it actually takes to change. Whether you know Shep from Southern Charm or you've never seen an episode, this is a conversation about the cost of always saying yes -- and what happens when the life you've always celebrated becomes the very thing you need to question. Shep's new book, Nothing in Moderation, explores many of these same themes – an honest, funny, and unflinching look at excess, fame, and figuring out what actually matters.  Link to Shep Rose's book -- Nothing In Moderation: https://www.amazon.com/dp/B0GZQ9GQL7?lv=shuf&channelId=500&plpRedirect=mhFallback Follow Shep Rose: Instagram: https://www.instagram.com/relationshep/?hl=en Connect with Zac https://www.instagram.com/zwclark/ https://www.linkedin.com/in/zac-c-746b96254/ https://www.tiktok.com/@zacwclark https://www.strava.com/athletes/55697553 https://twitter.com/zacwclark If you or anyone you know is struggling, please do not hesitate to contact Release Recovery: (914) 588-6564 releaserecovery.com @releaserecovery Learn more about your ad choices. Visit podcastchoices.com/adchoices

Tanner. Shep, and Paul discuss the Motor City Machine Guns becoming All Elite, the card for AEW All In London so far, and much more!The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/ 

Balancing Productivity and Customer Satisfaction with Automation  Shep interviews Jeff Fettes, founder and CEO of Laivly. He talks about how organizations can integrate AI across the entire customer service journey to empower agents and advance business goals rather than relying on vanity metrics.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How do you measure true ROI on AI in customer service?   What customer service metrics should companies track to evaluate AI success?   Why do most customer service AI implementations fail?   How can contact centers integrate AI across the entire customer journey?   Should AI in customer support be used to replace human employees or assist them?  Top Takeaways:    Use AI in customer service because it is beneficial, not just because it is new. AI should be implemented when it makes processes genuinely easier or better for customers. It is about evaluating what your customers, employees, and organization need and then using AI to deliver that.  Limiting AI to the beginning of your interaction adds unnecessary cost and frustration, especially if the customer still needs to speak to a human later. For better impact, integrate AI into every stage of the customer service journey where appropriate.  When customers move from AI to human agents, history and the details of the interaction should be transferred seamlessly. This way, agents do not need to ask questions that force customers to repeat themselves.  The goal of AI should not be to replace staff but to support them. It should enhance the capabilities of your existing team and help them to reach your organization's unique goals.  Many leaders claim their AI projects are successful even when they're over budget or delayed. A study by Laivly found that 65% of leaders called their most recent AI initiative successful even though, in reality, 43% of AI projects are delayed or stalled, and 53% went over budget.  Don't measure AI by the percentage of customers it touches or deflects. Focus on how it improves productivity and customer satisfaction metrics that you have set within your organization. AI is only successful when it delivers results that are important for your business and improvements that are meaningful to your customers.  Plus, Shep and Jeff discuss more stats and insights from The AI Paradox: Everyone Thinks They're Winning. Tune in!  Quote:   "Customers only want to participate in AI if it's going to be good for them, if it's going to be easier for them, if it's going to make their lives better, and if they like it."    About:    Jeff Fettes is the founder and CEO of Laivly, a platform that addresses customer experience challenges by integrating artificial intelligence, machine learning, and automation into customer service workflows.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Our friend Shep Rose from the Bravo universe and so much more returns to the pod to discuss his new book, Nothing in Moderation, detailing his psychedelic journey inward and beyond. Shep is a legend, and we're happy to have him back to chat about Chris eating new types of fruit at Chez Panisse, the future of children proteinmaxxing, Shep's take on the golfer's attempted presidential pardon, handing a guy an envelope of cash in a Publix parking lot, a detailed recounting of his ayahuasca journey in Costa Rica, what Shep did for Charleston, South Carolina is what Aubrey Graham did for Toronto, forgiving oneself for their romantic escapades, being ready to settle down but unsure if he's able to find the one where he lives, the pros and cons of one's "say yes" era, and when TSA remembers you from what you did the last time they saw you. instagram.com/relationshep twitter.com/donetodeath twitter.com/themjeans howlonggone.com Learn more about your ad choices. Visit megaphone.fm/adchoices

The Return on Investment of Good Customer Reviews  Shep interviews Daniel Vivarelli, founder of Starloop. He talks about how customer reviews build business reputations and Starloop's unique model of planting a tree for every review to drive ethical engagement and market leadership.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why are customer reviews important for SEO and lead generation?  What is the difference between customer surveys and online reviews?  How do positive online reviews impact customer price sensitivity?  How can businesses use negative reviews to improve their brand reputation?  What is the best way to get more Google reviews ethically?  Top Takeaways:    Google reviews have evolved from a nice-to-have to one of the main factors customers consider in their decision-making process. In today's competitive environment, businesses with the most reviews and the highest ratings attract the most clients.  While both surveys and online reviews offer customer feedback, reviews deliver additional value because they are public and influence a brand's reputation. Surveys provide private insights to the business, but reviews contribute directly to marketing by enhancing trust and credibility online.  Online reviews are especially valuable for local businesses whose reputation is their brand. Positive reviews can be the deciding factor when customers compare options in search results.  Businesses with positive reviews online not only receive more inquiries. They also see a shift in how customers approach the business. With a strong online reputation, customers are less likely to ask about prices. They get inquiries focused on booking services or making purchases, since most of their usual "objections," such as value for money or quality, are already addressed by other customers' reviews.  Negative reviews are important, too. While every business should avoid getting negative reviews, their presence is an opportunity for businesses to demonstrate how they show up for customers when something goes wrong.    Building a solid reputation through reviews is a gradual process, but it offers lasting benefits. Leveraging free tools like the Google Business Profile (which is free!) to accumulate genuine reviews is a high-return strategy for long-term business growth.   Plus, Shep and Daniel discuss how planting one tree for every review motivates customers and benefits businesses. Tune in!  Quote:   "Whoever's got the most reviews and the highest rating is the one that's going to attract the people they seek to serve."    About:    Daniel Vivarelli is the founder of Starloop. He created the platform in 2016 to help local businesses grow by harnessing trust, reputation, and genuine customer feedback.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Building Employee Engagement for Better Customer Outcomes    Shep interviews Mark Valentino, Head of Business Banking at Citizens Bank. He talks about engaging and retaining the new generation of employees by creating a workplace culture that prioritizes meaning, flexibility, and personal growth. Shep has often written that what happens inside of an organization is felt by customers on the outside. Creating the best workplace culture positively impacts the customer experience.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How are Gen Z employees changing workplace culture?  How does employee satisfaction relate to customer satisfaction?  Why is flexibility important for retaining today's workforce?  How do younger generations redefine professional success?  How does improving the employee experience lead to better customer service?  Top Takeaways:    Today's young workforce expects a different career path compared to previous generations. Many no longer want or expect to stay with one company for their entire career. Instead, they are more interested in new experiences, learning new things, and feeling that their work has purpose.   A recent survey from Citizens Bank shows that younger workers value meaning and opportunity over titles or tenure. For employers, this means that engagement, personal and professional growth should be prioritized over pay or seniority.  Money is no longer enough to keep employees. While money is important, the new generation is more interested in work that aligns with their values. They want to feel like their efforts matter and that they are making a positive difference.   Flexibility means more than just working from home. It can include flexible hours, opportunities to work in different locations, and even the ability to move between roles or projects within the same company. For example, Google has allowed some of its engineers to spend time on projects outside their scope. This allowed them to work on projects they were interested in, so they could learn from them and gain fresh, innovative ideas.   When workers feel connected to the people they help and the communities they serve, their jobs become much more meaningful. When employees take pride in what they do, customers and the company benefit.  Plus, Shep and Mark discuss Citizens Bank's credo, which centers around its three pillars: colleagues, customers, and community. Tune in!  Quote:   "If we want to engage this next generation of workforce, we have to be prepared for them to come in and work on a specific project or a specific mission. Hopefully, we can create enough meaning around it that they will want to stay.."    About:    Mark Valentino is the Head of Business Banking at Citizens Bank. He oversees strategy and growth for commercial banking nationwide and brings 17 years of experience in finance and healthcare.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep joins the show with Jesse on the shelf sick. Gio and Shep dive into a conversation about the pricing of GOATs in the hobby and if they can all keep going up. Plus, are there any guys who still seem underpriced. 0:00 - Intro, and Shep is joining the show with Jesse out sick today.  7:00 - Someone brought in a collection to Shep, including some incredible pieces from the late 90s and early 00s.  15:30 - The National will be a great buying opportunity for dealers to find unique cards no one has seen before.  17:50 - Shep on why owning a shop is so fun for him 19:40 - Nothing gets Gio more excited than buying a big lot 29:30 - Will things slow down after The National? It's been such a unique year in the hobby.  39:45 - Looking at GOATs and why they are gaining value 43:30 - Eventually the GOATs will drop down, but there is still a lot of room for growth for a lot of guys 51:00 - Looking at case hits from Topps and which will be the preferred ones like the Kaboom, Downtown, Color Blast, etc. Learn more about your ad choices. Visit megaphone.fm/adchoices

Most retirement planning focuses on accumulation -- how to save enough. Dana Anspach of Sensible Money has spent her career on the other side of that equation: what happens when it's time to actually spend the money. In her new book Living Off Your Acorns, she breaks retirement into four distinct phases -- pre-go, go-go, slow-go, and no-go -- and argues that the decade before you retire may be the most important planning window of all. CFP and MarketWatch columnist Beth Pinsker also stops by to flag an HSA inheritance problem that almost nobody sees coming.What You'll Walk Away WithDana's four-phase retirement framework -- pre-go, go-go, slow-go, and no-go -- and why the pre-go years (the 10 years before you stop working) are where the most valuable planning actually happensWhy most people wait until months before retirement to do serious planning -- and the specific things you can only fix if you start far enough outThe JP Morgan research showing 20% volatility in retirement spending year over year -- and why that makes flexibility a more important goal than optimizationWhy Dana recommends recalibrating your retirement plan every year rather than building a 30-year model that's guaranteed to be wrong by year fiveThe income ladder approach: how having bonds and CDs maturing each year means you never have to sell investments at a loss to cover spending -- and why it also helps behaviorallyThe fundedness concept: why the safe withdrawal rate was calculated assuming the Great Depression starts the day you retire, and why dynamic go-go spending gives you more room than the 4% rule suggestsThe retirement red zone -- the five years before and the first year after leaving work -- and why Dana starts shifting portfolios toward conservatism 10 years out, not fiveThe long-term care reality check: why only about 15% of people incur a catastrophic care cost, why home equity is Dana's preferred reserve asset, and what insurance actually covers versus what people hope it coversThe HSA tax problem Beth Pinsker uncovered: why a non-spouse beneficiary who inherits your HSA takes the entire balance as ordinary income in a single year -- and why you should spend it before your Roth, not afterWhy power of attorney paperwork at each individual financial institution matters more than most people realize -- and the specific authentication vulnerabilities that put retirees at fraud riskWhy This Matters NowThe decumulation phase requires a completely different strategy than accumulation -- and most people don't start thinking about it until they're months away from leaving work. Dana's case is simple: the earlier you start building flexibility into every decision, the more options you have when life doesn't go according to plan. And it almost never does.From the BasementDana Anspach joins Joe and OG for a deep dive into Living Off Your Acorns, covering everything from her grandpa feeding squirrels in retirement to the very specific paperwork every financial institution needs before they'll honor your power of attorney. Beth Pinsker makes a headline segment appearance to explain the HSA inheritance tax problem her MarketWatch piece uncovered. Doug arrives with World Cup trivia. The community shares reactions to the 59% unplanned retirement episode, including Shep's 30-year story of gradually bumping his savings rate and a 37-year-old Stacker leaving the workforce in two weeks for baby number four.Resources MentionedLiving Off Your Acorns: Your Guide to the Four Phases of Retirement by Dana Anspach -- available on Amazon; search "Living Off Your Acorns" or "Dana Anspach"Sensible Money -- Dana Anspach's financial planning firm; sensiblemoney.comMarketWatch -- "I'm 66 and have $85,000 in my HSA. When should I start spending it?" by Beth PinskerMy Mother's Money by Beth Pinsker -- previous Stacking Benjamins appearance linked at stackingbenjamins.comStacking Benjamins Basics Guide -- stackingbenjamins.com/basicsguideStacking Benjamins YouTube channel -- OG and Anna basics series; youtube.com/stackingbenjaminsStacking Benjamins Newsletter (The 201) -- stackingbenjamins.com/201Stacking Benjamins Community -- stackingbenjamins.com/basementSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome back to The Viall Files: Reality Recap!  We are extremely delighted to be joined by the incredibly talented Anna Konkle to hear all about her book The Sane One, takes on Summer House drama, the new cast of Love Island USA, and thoughts on the hilarious Real Housewives of Rhode Island. Meanwhile, Taylor Ann Green returns to give us the update on her breakup, relationship with Shep, and potential future return to Southern Charm.  "Cheers to hot people!" Nick is on Substack! Subscribe here: https://nickviall.substack.com/subscribe  HEY! YOU! DO YOU NEED DATING AND RELATIONSHIP ADVICE?  Email asknick@theviallfiles.com and be a part of future Ask Nick episodes! Want ad free episodes and incredible bonus content?  Start your 7 Day Free Trial of Viall Files + here: https://viallfiles.supportingcast.fm/  Subscribe to The ENVY Media Newsletter Today: https://www.viallfiles.com/newsletter  To Order Nick's Book and/or learn more about the show, go to: https://viallfiles.com THANK YOU TO OUR SPONSORS: Cozey: Visit https://cozey.com — the home of possibilities, made easy.   Better Help: Sign up and get 10% off at https://betterhelp.com/viall. Quince: Go to https://quince.com/viall for free shipping on your order and 365-day returns. Now available in Canada, too. Rosetta Stone: Visit https://rosettastone.com/viall to redeem 20% off your Rosetta Stone Sapphire subscription! Ridge Wallet: For a limited time, Ridge is running their HUGE Father's Day Sale! Just head to https://ridge.com/viall and get up to 40% off their best gear. To advertise on this podcast please email: ad-sales@libsyn.com or go to: https://advertising.libsyn.com/theviallfiles   Timestamps: 00:00 - Intro 08:54 - Anna Joins 01:02:30 - Taylor Joins 01:35:15 - Outro Episode Socials: @viallfiles @nickviall @nnataliejjoy @annaryankonkle @tayloranngreen @the_mare_bare @justinkaphillips