Podcasts about Shep

Building Loyalty at Every Step of the Customer Journey   Shep interviews Melissa Puls, Chief Marketing Officer and Senior Vice President of Customer Success and Renewals at Ivanti. She talks about the importance of customer success, the subscription business model, and how AI is transforming customer experience.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   1.  What is customer success? 2. What is the difference between customer success and customer support? 3. Why is it important to start the customer success process as soon as a deal is signed? 4. What impact does proactive customer service have on customer satisfaction and loyalty? 5. How can businesses use a subscription model to build long-term customer relationships? Top Takeaways:    ·       A business isn't just about making money. It's about getting and keeping customers. Profit will result when you serve your customers well.  ·       Customer success is different from customer support. Customer support helps when there's a problem or technical issue, but customer success aims to keep problems from happening in the first place. Customer success teams work with customers from the beginning of the relationship to make sure they are fully utilizing the features of a product to serve their business. They proactively reach out before issues even become problems.  ·       The renewals don't start when a subscription ends. They begin with the very first interaction, making sure that customers are happy and using the product well from the start. When customers are happy, the decision to keep doing business with you becomes easy.  ·       The best companies try to anticipate issues and reach out before they happen. Checking in, providing helpful information, and teaching customers how to get the most from your product are what create loyal customers.  ·       Companies can use data and technology, such as AI, to spot patterns in customer behavior and predict what customers will need next. By paying attention to how customers use a product and when they might need help, businesses can step in with support before a small issue becomes a big problem. This reduces customer churn by giving them confidence that your team will be there for them when needed.  ·       Delivering a great customer experience takes teamwork across marketing, sales, support, and customer success. All parts of the company need to work together to deliver a consistent, high-quality experience.  ·     Plus, Shep and Melissa discuss how every business, regardless of industry, can successfully adopt a subscription model that keeps customers coming back. Tune in! Quotes:   "Customers buy from other customers. Create advocates in your customer base." "The most exciting thing about customer experience is to be able to correlate and collect information that your customers give you to make their experience better." "Many people confuse customer success with customer support. In reality, customer success is about proactively ensuring customers never need to call support unless there's a genuine technical glitch." "Anticipate your customer's needs before they even know they need it. Use the data and technology like AI to predict issues and churn so that you can get more productive." "The best companies out there put customers at the center of everything they do. That is how they are going to grow today and into the future."   About:  Melissa Puls is the Chief Marketing Officer and Senior Vice President of Customer Success and Renewals at Ivanti, overseeing the entire customer journey from awareness to renewal. She is focused on helping companies enhance every stage of the customer experience. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.     Learn more about your ad choices. Visit megaphone.fm/adchoices

From Washington gridlock to the crisis of fatherhood, this week’s episode of The Narrative tackles the cultural forces shaping our culture and families. First, Aaron and Mike cover the news about: The Government Shutdown: Now stretching over nearly a month, this shutdown is unlike any before. The guys break down what’s driving the gridlock in Washington, and how political brinkmanship is testing both parties’ resolve. America’s Sports Betting Crisis: As gambling scandals rock professional sports, a deeper cultural issue is emerging: how the sports betting boom is fueling corruption across leagues, in addition to isolation among young men. After the news, Justin Whitmel Earley joins Mike, David, and CAN Executive Director Chris Lightfoot to discuss how everyday routines shape our hearts, our families, and our faith. From the battle between phone habits and family presence to the father’s calling as a spiritual anchor in the home, Justin shares practical ways to rebuild healthy rhythms of grace, work, and worship. Learn how intentional family formation can restore balance in a distracted age, and how the return of faithful fatherhood can reshape our culture for the better. Listen wherever you get your podcasts! More about Justin Whitmel Earley Justin Whitmel Earley is a lawyer, author, and speaker from Richmond, Virginia, where he lives with his wife, Lauren, and their four sons: Whit, Asher, Coulter, and Shep. With a background in English literature, cross-cultural ministry in China, and a law degree from Georgetown, Justin brings a unique blend of thoughtfulness, creativity, and practicality to his work. Through his books, speaking, and legal practice, he helps individuals and families craft intentional habits that shape the soul. Justin is the author of The Common Rule, Habits of the Household, Made for People, The Body Teaches the Soul, and a new children’s book, The Big Mess. He regularly speaks on the topics of spiritual formation, technology, mental health, and family rhythms. Justin is passionate about helping others live out their deepest values in the chaos of daily life.

Today is Thursday, Oct. 30, Rad and Hop talk with Brainerd cross-country head coach Dave Herath about the state cross-country meet. Hop also calls Jon Cowell to talk about the state meet.   Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Jeremy Reisman of Pride of Detroit joins Shep to react to Aidan Hutchinson's contract extension, look ahead to the NFL trade deadline, and talk all things Lions as they come out of the bye week. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jeremy Reisman of Pride of Detroit joins Shep to react to Aidan Hutchinson's contract extension, look ahead to the NFL trade deadline, and talk all things Lions as they come out of the bye week. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tanner and Shep discuss this weeks episodes of AEW Dynamite and AEW Collision and take their guesses as to what the AEW Full Gear card will look like. Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast

It was so good to have Shep and Kirsti on the cast once again. It's always a treat to chat with them, and we were even lucky enough to chat in person at the famous Rum Runner in Coleman, Alberta. They told us all about the High Five, which is summarized awesomely in this post from Shep on IG:The High Five consists of peakbagging Turtle, Coulthard, Crowsnest, Tecumseh, and Bluff mountains. Shep was the first to attempt it, and as such, he owns the FKT. Shep and Kirsti both shared great stories from the day and how the challenge went, including taking off from Spry and having some great pacers along the way. I am sure you will enjoy the interview as much as I did!Listen where you listenSpotify: Click HereApple Podcasts: Click HereMusic by Paolo Argentino from PixabayWe're on the journey to 2,000 subscribers, help us get there!If you enjoy this podcast, I would really appreciate it if you could like, share, subscribe, or comment! I'm trying to make this the best trail running podcast it can be and I certainly appreciate your time. Thank you all and happy trails :) Get full access to Community Trail Running at communitytrailrunning.substack.com/subscribe

Shep takes a look ahead to the Michigan vs. Michigan State football game on Saturday, and discusses the best college football atmospheres in the country. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Rob Bentley, voice of Ferris State Football, joins the show to tell Shep what the Anchor-Bone Classic means, and preview the game vs. Grand Valley State this weekend. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Rob Rubick joins the show for our weekly "What's Brewing?" segment presented by Ferris Coffee Co. Rubick and Shep touch on the Lions' win over the Buccaneers heading into the bye week, and discuss some other college football topics to end the week. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today is Thursday, Oct. 23, Rad and Hop talk with Brainerd diving coach Mary Clifford about the upcoming swimming and diving conference and section meets. Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Tom Izzo got on the NCAA's case for allowing a former G-League player to go backwards and play college basketball... what's Shep's reaction? Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Missing their entire starting secondary? Doesn't matter, Shep will still have the boys ready. So much credit to the secondary stepping up and the Leader of them all, Kelvin Sheppard. The offense sputtered but the Lions win regardless. They take down the NFC #1 team in the Bucs and get a huge win for the future playoff standings. Bye Week comes next, see you all next Wednesday to preview the Lions vs Vikings. Let's go Lions. 

On this episode of the Detroit Koolaid Cast we talk all things Detroit Lions. DRINK IT INNNNNNNNNNNNNNNNNN!#DetroitKoolaidCast #Lions #Podcast #OnePride@DerekOkrie & @ChopsInTheD on TwitterPodcast Platforms:Apple PodcastsGoogle PodcastsSpotifyBreakerCastboxGoogle Play MusicAnchorOvercastPocket CastsPodBeanRadioPublicStitcherDetroit Koolaid Cast Listener Line 989-272-3484. Please call or text and leave us a message!!Please SUBSCRIBE and leave us a review on iTunes.GO LIONS!!

Despite being inside a comfortable, modern cabin, Shep is still unhappy that the Halloween episode is once again being recorded in the woods. Perhaps with good reason, as an approaching thunderstorm makes recording... Interesting. Luckily, a friend comes to the rescue when things go wrong, and he quickly takes charge of the situation.References and TranscriptSubscribe to the show:Apple PodcastsSpotifyRSSConnect with us:FacebookInstagramBlueskyMastodonThreadsDiscord

Tanner, Paul, and Shep , give their match picks and confidence points for AEW's WrestleDream PPV taking place on Saturday, October 18, 2025 at the Chaifetz Arena in St. Louis, Missouri. Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast

Today is Wednesday, Oct. 15, Rad and Hop recap fall postseasons in soccer and tennis while previewing postseasons for volleyball, football, cross-country and swimming.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep explains why Dodgers manager Dave Roberts' decision to allow Yoshi Yamamoto to pitch a complete game (and a win) should make Tigers fans question AJ Hinch's decision to pull Tarik Skubal in Game 5 of the ALDS. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Transforming Ordinary Customer Moments into the 'Best Day Ever'  Shep interviews Steve Spangler, Emmy award-winning television host, STEM educator, and bestselling author. He talks about his new book, The Engagement Effect, and how leaders, teachers, and businesses can create powerful, engaging experiences that ignite emotional connections, build trust, and inspire action.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can leaders create more engaging experiences for their customers and employees?  How can emotional and intellectual connections drive stronger customer loyalty?  Why is it important for businesses to treat engagement as an experiment rather than a fixed process?  How can leaders and managers inspire employees to deliver exceptional customer service?  How can companies operationalize the "best day ever" experience for both customers and team members?  Top Takeaways:    Engagement is about creating experiences, not transactions. Create an experience that connects emotionally and intellectually with your customers by making them feel involved and valued.   Treat engagement as an experiment. Try new things, see what works, and don't be afraid to fail or make changes. When leaders create a culture where it's okay to try and sometimes fail, employees feel more comfortable contributing and taking risks.   The way you treat your employees and customers shapes their experiences and loyalty. Positive experiences lead to better engagement, while negative ones can create lasting disengagement.  It's not enough to have a great product. What elevates your brand is how you present it. What creates a loyal following is getting people excited, curious, and the desire to be involved.  Allow your customers to help craft their experience. Sometimes, your customers will create powerful moments themselves, and your job is to set the stage and then step back. Invite feedback and participation. Pay attention to what they find most meaningful and operationalize it so that it becomes a part of the typical experience.  Approach leadership with a teacher's mindset. The best leaders don't just tell people what to do. They inspire, guide, and help others discover answers for themselves.  Plus, hear how Steve's viral Mentos-and-Diet-Coke experiments, Chewy.com's famous pet owner story, and more real-world examples bring the engagement effect to life. Tune in!  Quote:   "The engagement effect is when you emotionally and intellectually connect to an experience, and it makes the customer move forward with an action."    About:    Steve Spangler is an Emmy award-winning TV host, STEM educator, and bestselling author. He is known for making science unforgettable through TV, social media, and live demonstrations. With over 4.3 billion video views and years on DIY Sci and The Ellen DeGeneres Show, he has inspired millions worldwide. His latest book, The Engagement Effect: Cultivating Experiences that Ignite Connection, Build Trust, and Inspire Action, is out now.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Durante cinco años y medio estuvo haciendo lo mismo. Cada vez que llegaba el tren a la estación, iba a esperar a los pasajeros. No necesitaba leer los horarios. No le importaba ni el calor tórrido del verano ni el frío gélido del invierno. Cuatro veces al día, con cada tren que llegaba, ya fuera del norte o del sur, iba y esperaba pacientemente en el andén. Era un perro, un perro pastor alemán. Tiempo atrás se habían llevado, en tren, el cadáver de su amo, y desde entonces Shep, que era el nombre del perro, había ido a esperarlo a la estación a ver si volvía. Viejo ya, un día calculó mal sus pasos y lo arrolló un tren. Esto ocurrió en un pequeño pueblo de Canadá en 1942. Muchos años después, el pueblo aún celebraba al perro pastor alemán, Shep. Lo llamaban «ejemplo de fidelidad.» La fidelidad no sólo es una gran virtud, sino que es además indispensable para el desenvolvimiento correcto de la vida diaria. Supongamos que el reloj despertador no nos es fiel, y en vez de llamarnos a las seis de la mañana nos deja dormir hasta las nueve, y perdemos un importante negocio. ¿Qué si la pastilla de aspirina, el gran remedio universal, no nos es fiel, y en vez de quitarnos el dolor de cabeza nos provoca fuerte hemorragia gástrica? ¿O qué si nuestro banquero no nos es fiel, y de repente desaparece con todo el dinero que tenemos en el banco? Desgracias indecibles ocurren cuando hay falta de fidelidad. Un ejemplo clásico se da cuando el marido le es infiel a la esposa, o cuando la esposa le es infiel al marido. Todo el hogar se hunde en la desgracia. Los dolores más grandes del corazón los provoca la infidelidad conyugal. Lo cierto es que la sociedad entera depende de que haya fidelidad en todo. ¿Y qué de lo espiritual? ¿Qué sería de este mundo si el hombre no le fuera fiel a su Dios? La respuesta es muy evidente. La desgracia de familias destruidas, de esposos y esposas infieles, de hijos abandonados y de vidas deshechas es prueba suficiente de lo que es este mundo cuando el hombre no le es fiel a su Dios. Sin embargo, la Biblia nos dice acerca de Dios que «si somos infieles, él sigue siendo fiel, ya que no puede negarse a sí mismo» (2 Timoteo 2:13). Cristo es fiel aun cuando nosotros no lo somos. En Él podemos encontrar un seguro y fiel Salvador, Uno que no falla, que no engaña, que no desilusiona y que no fracasa. Él es el Salvador que todos necesitamos en estos tiempos de cruda infidelidad. Hermano PabloUn Mensaje a la Concienciawww.conciencia.net

Tanner, Paul, and Shep discuss this past week's AEW Dynamite, what they are enjoying in AEW right now, what they aren't, and more as the road to AEW WrestleDream continues! Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hw Follow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpod Follow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92 Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87 Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27 Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpod Like Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPod Buy Kicking Out Podcast Merch: https://www.kickingoutshop.com/ Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast 

Shep and Trent present their "Heroes and Heels" from the sports weekend, including who impressed and who did NOT. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

David Shepard filling in. | Shep on the Blue Jays victory over the New York Yankees in the ALDS. | Shep on Vladdy's dominance and chances to make the world series. | Shep on the MLB Playoffs. | Bryan DeArda from CBS Sports joins Shep to talk all things NFL! |

David Shepard filling in. | Shep says don't place the blame on Aaron Judge for the Yankees loss. | Shep says Aaron Boone is a good manager for the Yankees. | Shep on the NBA's preseason award winners predictions. | SiriusXM Host Gerald Brown joins Shep to talk all things NBA! |

Dave Shepard filling in. | Shep on the horrible season that Bill Belichick is having. | Shep takes your calls. | Shep on Thursday Night Football and the NFC East. |

Dave Shepard filling in. | Shep on if the Browns are treating Shedeur Sanders right. | Shep and Marco Balletti go at it over Aaron Boone's job status. | This Day in Sports History. |

David Shepard filling in | Gerald Brown joins Shep to talk all of the NBA headlines!

David Shepard filling in | Bryan DeArda joins Shep to talk all things NFL!

Patricia Altschul steps Behind The Rope.  The Matriarch, Grand Dame, Socialite Extraordinaire from Southern Charm is here to mention it all!! In true Patricia fashion, she does not hold back.  We deep dive all that is Southern Charm past, present and future.  Patricia reminisces on early seasons, cast mates past - good or bad a la Cameran, Naomie, T-Rav & Kathryn, who she would like back, who she would never like back and who she asked for back which has left producers and Bravo honchos completely speechless.  Patricia talks the boys - Craig, Austen and Shep, discusses Paige DeSorbo, shares her hot takes on recent seasons and so very much more.  Patricia reveals her harsh advice for Kathryn Dennis, discusses the rumors of Kathyrn's hit and run and offers's relationship advice for many of Southern Charm's single residents.  Finally, Patricia breaks down what the future of Southern Charm looks like. Thanks Miss Patricia. Part II starts now. @pataltschul @behindvelvetrope @davidyontef BONUS & AD FREE EPISODES Available at - www.patreon.com/behindthevelvetrope  BROUGHT TO YOU BY: INDEED - indeed.com/velvet (Seventy Five Dollar $75 Sponsored Job Credit To Get Your Jobs More Visibility) MOOD - www.mood.com/velvet (20% Off With Code Velvet on Federally Legal THC Shipped Right To Your Door) ADVERTISING INQUIRIES - Please contact David@advertising-execs.com MERCH Available at - https://www.teepublic.com/stores/behind-the-velvet-rope?ref_id=13198 Learn more about your ad choices. Visit megaphone.fm/adchoices

Shepard Ambellas Show featuring investigative journalist Shepard Ambellas and special guest Mouse Mouse as they unravel a chilling convergence of events! With interstellar comet 3I/ATLAS—discovered months ago by the ATLAS system in Chile—nearing visibility to backyard astronomers, its massive 33-billion-ton frame, cloaked in a mysterious carbon dioxide fog and blazing at 58 km/s, raises questions of cosmic significance. Is it a natural wonder or something more? Meanwhile, Defense Secretary Pete Hegseth has summoned hundreds of top generals and admirals to a clandestine meeting at Quantico, Virginia, inside the newly rebranded Department of War. Whispers of mass firings, fitness purges, or a briefing on the comet's deeper implications swirl, but Shep and Mouse dive into the real question: Could this spark global conflict, dragging war onto American soil? From proxy battles in the Middle East and Pacific to potential betrayals at home, they'll decode the signals, expose hidden agendas, and reveal what's coming next. Subscribe, hit the notification bell, and join the live chat to share your theories on this cosmic countdown!All links here. https://linktr.ee/shepardambellas#3IATLAS #DepartmentOfWar #ShepardAmbellas #MouseMouse #ConspiracyUnraveledSupport this podcast at — https://redcircle.com/the-shepard-ambellas-show/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Patricia Altschul steps Behind The Rope.  The Matriarch, Grand Dame, Socialite Extraordinaire from Southern Charm is here to mention it all!! In true Patricia fashion, she does not hold back.  We deep dive all that is Southern Charm past, present and future.  Patricia reminisces on early seasons, cast mates past - good or bad a la Cameran, Naomie, T-Rav & Kathryn, who she would like back, who she would never like back and who she asked for back which has left producers and Bravo honchos completely speechless.  Patricia talks the boys - Craig, Austen and Shep, discusses Paige DeSorbo, shares her hot takes on recent seasons and so very much more.  Patricia reveals her harsh advice for Kathryn Dennis, discusses the rumors of Kathyrn's hit and run and offers's relationship advice for many of Southern Charm's single residents.  Finally, Patricia breaks down what the future of Southern Charm looks like. Thanks Miss Patricia. @pataltschul @behindvelvetrope @davidyontef BONUS & AD FREE EPISODES Available at - www.patreon.com/behindthevelvetrope  BROUGHT TO YOU BY: THEREALREAL - therealreal.com/velvetrope (Get $25 Off At the Best Place To Shop Authenticated Luxury Bags, Clothing, Watches & more) MOOD - www.mood.com/velvet (20% Off With Code Velvet on Federally Legal THC Shipped Right To Your Door) ADVERTISING INQUIRIES - Please contact David@advertising-execs.com MERCH Available at - https://www.teepublic.com/stores/behind-the-velvet-rope?ref_id=13198 Learn more about your ad choices. Visit megaphone.fm/adchoices