Podcasts about Shep

What's up Bros? The crew is headed to Mexico to hopefully smooth some things over. Charley and Salley are still in a weird place as Salley and Craig continue to hang out. Venita still has issues with Craig as well. Austen is trying to decompress after his recent break up. Shep is hoping that the boys can come back together and be friends over this trip. Will the group reconnect? Or will issues from Charleston ruin the trip? Learn more about your ad choices. Visit megaphone.fm/adchoices

The Charmers are headed to Puerto Vallarta and things heat up fast! Salley is ready to pounce on Austen and he is wondering how much would the audience hate him if he went for it. Salley still can't get over that Charley and Craig could possibly be a thing. Is she losing her best friend?! Meanwhile, Courtney has eyes for Shep, who suggests a “New Year's Resolution” game, although it is July… and Venita ignites Craig. We're breaking it all down plus The Valley trailer. Come judge with us!You can find us:Podcast: ACast, iTunes, Spotify, wherever you listen!Instagram & Threads: @twojudgeygirlsTikTok: @marytwojudgeygirls // @courtneytjgFacebook: www.facebook.com/twojudgeygirlsMerch: www.etsy.com/shop/twojudgeygirlsPatreon: www.patreon.com/twojudgeygirls LTK: @marytwojudgeygirls // @courtneytjg Hosted on Acast. See acast.com/privacy for more information.

Blending AI Efficiency with Human Insight  Shep interviews Vinod Muthukrishnan, Vice President & General Manager of Webex Customer Experience at Cisco. He talks about how AI is moving from a technology tool to a collaborative coworker that helps businesses personalize service, automate routine tasks, and close the customer experience gap.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can AI create a human-centered customer experience?  How is artificial intelligence transforming customer service interactions?  What are the most effective ways to use analytics to improve customer support and reduce unnecessary contact center calls?  How can automation help resolve frequent customer complaints, such as long wait times or repetitive interactions?  Why should companies rethink traditional metrics, such as average handle time, when evaluating customer service performance?  Top Takeaways:    AI has evolved from being just a tool to becoming an actual coworker. It can handle routine tasks and take on responsibilities like note-taking during meetings, freeing up a lot of employees' time. This shift is radically transforming how we engage, connect, collaborate, and communicate with customers.  Brand interactions should aim to feel like engaging with a favorite human. The best experiences remember customers' history, never making them repeat themselves, and understanding their unique preferences. They also minimize wait times and meet customers on their channel of choice.  Customers are understanding when they know you genuinely care about their issues and are actively working to resolve them. But if they have to call three times for the same issue, it becomes another problem.   If you use AI to solve problems the right way, you bring customers to your side of the equation. Instead of asking the generic ‘How can I help you?' when they've already called multiple times, AI can help you acknowledge their frustration by providing customer history and knowledge base in real time, and guide you on the next best step to fixing the issue.  Using AI and analytics to predict, prevent, and preempt issues by proactively giving customers the information they need before they even ask creates a seamless experience where people rarely need to call for help.   Call containment and call deflection with AI do not mean companies stop talking to customers. It means letting AI handle routine tasks like password resets or payment verifications, so that when customers reach a human agent, the conversation can focus on more important tasks, like resolving complex issues or exploring new products.  Plus, Shep and Vinod discuss why brands that go “all-in” on AI for customer support often end up reversing their decisions. Tune in!  Quote:   "We have to start looking at AI not as a tool or a product, but as a teammate."    About:    Vinod Muthukrishnan is the VP & GM of Webex Customer Experience at Cisco. He is an expert in AI and innovative technology to transform how brands engage with customers, ensuring experiences are more human and personalized.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Anthony Broome of The Wolverine joins Shep to look ahead to No. 1 Michigan men's basketball hitting the road to play No. 7 Purdue on Tuesday. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tanner, Shep, and Paul, discuss a wild week in AEW! They discuss Thekla defeating Kris Statlander to win the AEW Women's World Championship, Kyle Fletcher defeating Tommaso Ciampa to win the TNT Championship in an early Match of the Year candidate, AEW Grand Slam Australia, and more!The Kicking Out Podcast is part of The Main Event Wrestling NetworkSubscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcastSubscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/

This week on Southern Charm, Shep of all people decides to tell Austen to be more decisive, Craig and Charley escape Salley for another date on the water, Venita has no friends on this show and more!Follow me on social media, find links to merch, Patreon and more here! Hosted on Acast. See acast.com/privacy for more information.

We get into the latest in Vanderpump /Valley world, then go through the juicy episodes of Beverly Hills and Southern Charm this week. The awkwardness between Mauricio & Dorit, the awkward "moments" at Amanda's, and will Cigarette Companies fight over getting Dorit as an Ambassador? Southern Charm is proving impossible to pick a side....are you team Venita or Sally? Craig or Austen? Shep or Austen? Venita or Whitner? The list goes on and they keep us guessing and we feel like we're on an Opinion Rollercoaster!For up to 45% off your order, head to VeracityHealth.co and use code VPR.Head to https://homeaglow.com/PUMPERS to get your first 3 hours of cleaning for only $19. Thanks so much to Homeaglow for sponsoring this episode!This podcast uses the following third-party services for analysis: Magellan AI - https://docsend.com/view/5vdvbdx7cr4tikmyClaritas - https://claritas.com/privacy-legalPodscribe - https://podscribe.com/privacy

In this episode, Abby and Vanessa recap the latest on Southern Charm including:  -Shep asking for and ignoring advice  -Venita and Salley's awkward conversation  -Madison getting her hair done at the hospital  -And more  When you're done listening, please don't forget to check out our ad sponsors. Vionic Shoes: Use code REALMOMS at checkout for 15% off your entire order at www.vionicshoes.com when you log into your account. 1 time use only. Wayfair: Head to Wayfair.com to shop all things home!  Boll & Branch: Discover a softness beyond your wildest dreams with Boll & Branch. Get 15% off your first order plus free shipping at BollAndBranch.com/realmoms with code realmoms.  Quince: Go to Quince.com/realmoms for free shipping on your order and 365-day returns. Now available in Canada, too.  Fabletics: Go to Fabletics.com/REALMOMS, take a quick style quiz, and be sure to select REALMOMS when prompted to unlock your 80% off. Learn more about your ad choices. Visit megaphone.fm/adchoices

What's up Bros? We are still at Itchy Grass farms with the SoCo crew. Austen is still feeling the fallout from his break up. Craig and Charley get closer but Craig can't seem to help bring up Salley every other convo. Shep desperately wants to be besties with Austen again, but Austen remains hesitant given past experience. Salley and Venita still aren't resolved and things escalate after Venita makes a passive aggressive comment about an apple... Learn more about your ad choices. Visit megaphone.fm/adchoices

We are still at Itchy Grass Farms and Austen's single status is slowly migrating through the group, which Salley couldn't be more excited about. Shep eventually finds out fishing with Rod and Austen. Charley and Craig have a Notebook moment Venita walks away from Salley which brings into question where their friendship stands. Plus, Madison goes into labor and we say goodbye to Chauncey with a beautiful funeral, bagpipes and all. Over on VPR, Chris and Audrey break up but make up, Kim and Marcus are stable and Venus tells us a hook up story we couldn't believe. Come judge with us! **This episode was recorded before Dorinda was announced on "The Golden Life".You can find us:Podcast: ACast, iTunes, Spotify, wherever you listen!Instagram & Threads: @twojudgeygirlsTikTok: @marytwojudgeygirls // @courtneytjgFacebook: www.facebook.com/twojudgeygirlsMerch: www.etsy.com/shop/twojudgeygirlsPatreon: www.patreon.com/twojudgeygirls LTK: @marytwojudgeygirls // @courtneytjg Hosted on Acast. See acast.com/privacy for more information.

Amy Phillips is joined by Deanna Cheng as they continue their stay at Whitner's family estate. A deep discussion about Shep, Whitner's parents, Whitner's potential anger problem, Salley's herstory, Venita's jean shorts, and Craig's Disney movie. DAME Get 20% off your site wide! https://dame.com/ Promo Code: DRAMAONE SKIN Get 15% off OneSkin, go to: https://www.oneskin.co/ Code: DRAMA HONEYLOVE Get 20% OFF Honeylove by going to https://www.honeylove.com/DRAMA Promo Code: DRAMAHERS puts your health and goals first. forhers.com/dramaFor more Drama, Darling, and exclusive content, subscribe to: http://Patreon.com/dramadarling Follow Drama, Darling on Instagram: https://www.instagram.com/dramadarlingshow/   Email Drama, Darling with YOUR comments, questions and drama:  DramaDarlingz@gmail.com Follow Amy Phillips on Instagram: https://www.instagram.com/dramadarlingshow/   MERCH Drama Darling Shop https://drama-darling-shop.printify.me/

Today is Thursday, Feb. 12, Rad and Hop preview the Brainerd Warrior dance team as they prepare for the state in both jazz and kick. Captains Avery Peterson, Eva Clough and Louir Korhonen join the show. Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep and Trent react from the Lions' recent social media post focused on "getting to know" Drew Petzing. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep and Trent react from the Lions' recent social media post focused on "getting to know" Drew Petzing. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

NOBODY has caught more innings in Justin Verlander's Hall of Fame career than Alex Avila, and he joins Shep to discuss the impact that the soon-to-be 43-year-old can have on a contender in Detroit in his welcomed return. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us feedback or episode suggestions.The Alaska Airlines and Hawaiian Airlines merger came with physical and regulatory deadlines that dictated an inflexible 10-month delivery window for digital and design work. With the timeline tied to real-world change, combined design, product, and engineering teams had to build and ship alongside a transformation that was already in motion.Chris Strahl talks with Noelle Lansford and Forrest Akemann about what it took to deliver a multi-brand experience under that pressure, while respecting the long histories and cultural significance of two iconic airline brands. From foundational decisions around color, typography, and tokens to close collaboration across teams, this conversation offers a realistic look at how systems work gets done when speed is non-negotiable and the stakes are real.We'll explore:What changes when deadlines are tied to physical and regulatory reality?Why is merger-driven multi-brand work harder than planned multi-brand?How do shared foundations like color, typography, and tokens enable teams to move faster together?View the transcript of this episode.Check out our upcoming events.If you want to get in touch with the show, ask some questions, or tell us what you think, send us a message over on LinkedIn.GuestNoelle Lansford began her career as an engineer on design system teams before transitioning into design, where she discovered her passion for connecting the technical and human sides of digital product creation. Today, as the founder of Shep, a design systems consultancy that partners with organizations from early-stage startups to Fortune 5 companies, Noelle helps bridge the gap between design, engineering, and business strategy. Her work focuses on creating systems that balance structure with flexibility, prioritize people over process, and deliver lasting business value instead of chasing perfection.Forrest Akemann is a design systems lead at Hawaiian Airlines, where he has worked since 2019 across product design and design systems. He played a key role in building Hawaiian's design system and later helped lead the system work through the Alaska–Hawaiian merger, focusing on multi-brand foundations, theming, and system adoption.HosttChris Strahl is the host of the Patterns podcast and a pioneer in modern digital product design and development. As the co-founder and CEO of Knapsack, he is a leading voice on how AI can fundamentally reshape the way teams design, build, and deliver digital products with a human-centered approachSponsorSponsored by Knapsack, the design system platform that brings teams together. Learn more at knapsack.cloud.

When a listener submits their "Heel" from the week to be Trajan Langdon for not trading for another top scorer alongside Cade Cunningham, Shep and Trent wonder whether or not that's a fair criticism. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep and Trent present their "Heroes and Heels" from the sports weekend, highlighting who impressed and criticizing who did NOT. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

2x NBA Champion point guard, and co-host of Crossover Podcast joins Shep to discuss the Pistons' trade deadline move and assess the rest of the league. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Houston Astros analyst and former Detroit Tigers pitcher Steve Sparks joins the show to tell Shep and Tigers fans what they're getting in Framber Valdez. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep and Trent react to Cooper DeJean's comments that Amon-Ra St. Brown is the league's most underrated receiver. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

With a verdict in the arbitration case between the Tigers and Tarik Skubal looming, Shep wonders whether or not starting pitchers should be looked at the same as everyday players in these matters. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Hunter Patterson, who covers the Pistons for The Athletic, joins Shep to break down the Pistons' trade of Jaden Ivey for Kevin Huerter and Dario Saric, and look ahead to whether or not they'll make any more deals. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

How can physicians and their teams deliver exceptional patient experiences, even when things go wrong?In this episode of Succeed In Medicine Podcast, Dr. Bradley Block interviews Shep Hyken, as he shares practical strategies for elevating patient care, emphasizing that "amazing" service doesn't require grand gestures, it's about being slightly better than average, consistently. Drawing parallels from hospitality giants like the Ritz-Carlton, he explains how using patients' names, setting clear expectations, and leveraging technology like patient portals can reduce friction and build loyalty.The conversation dives into handling "moments of misery," such as late appointments or scheduling mishaps, with a five-step process: acknowledge the issue, apologize, discuss resolutions, own the problem, and act with urgency. Shep also stresses the importance of creating a patient-focused culture through leadership, training, and hiring for personality fit. He introduces concepts like "destination employment" to foster employee fulfillment and uniqueness, ensuring staff feel empowered to deliver compassionate care. Ultimately, Shep reinforces that patients compare healthcare experiences to top-tier service in any industry, so practices must prioritize convenience, empathy, and proactive communication to stand out.Three Actionable TakeawaysDefine "Amazing" as Consistent Excellence: Aim to be just 10% better than average every time—through friendly interactions, using patients' names, and meeting expectations reliably—to create loyalty without over-the-top efforts.Turn Complaints into Opportunities: Use a five-step process for moments of misery: acknowledge the issue, apologize, discuss fixes with options, own the resolution personally, and act urgently to rebuild trust.Build a Patient-Focused Culture: Start with leadership by defining a one-sentence vision for the experience, communicate it repeatedly, train staff ongoingly, role-model behaviors, defend the standards, and celebrate successes to empower your team.About the Show:Succeed In Medicine covers patient interactions, burnout, career growth, personal finance, and more. If you're tired of dull medical lectures, tune in for real-world lessons we should have learned in med school!About the Guest:Shep Hyken is a customer service and experience expert, award-winning keynote speaker, researcher, and New York Times and Wall Street Journal bestselling author. He has been quoted in hundreds of publications and is the author of eight books, including his most recent, "I'll Be Back: How to Get Customers to Come Back Again and Again." Shep works with companies and organizations that want to build loyal relationships with their customers and employees.LinkedIn: linkedin.com/in/shephykenWebsite: hyken.comAbout the Host:Dr. Bradley Block – Dr. Bradley Block is a board-certified otolaryngologist at ENT and Allergy Associates in Garden City, NY. He specializes in adult and pediatric ENT, with interests in sinusitis and obstructive sleep apnea. Dr. Block also hosts Succeed In Medicine podcast, focusing on personal and professional development for physiciansWant to be a guest?Email Brad at brad@physiciansguidetodoctoring.com  or visit www.physiciansguidetodoctoring.com to learn more!Socials:@physiciansguidetodoctoring on Facebook@physicianguidetodoctoring on YouTube@physiciansguide on Instagram and Twitter   This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let's grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Shep breaks down the Tigers' underwhelming offseason, wondering where this team will find intriguing storylines this summer. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tanner, Paul, and Shep discuss Tomasso Ciampa becoming All Elite and winning the TNT Title, the current AEW Men's World Title picture, if they think AJ Styles could become All Elite, and more!The Kicking Out Podcast is part of The Main Event Wrestling Network Subscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast 

Shep and Trent present their "Heroes and Heels" from the sports weekend, giving kudos to those who performed exceptionally, and dishing out some fair criticism to those who underperformed. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dear Debbie by Frieda McFadden Sometimes, enough is enough… Debbie Mullen is losing it. For years, she has compiled all of her best advice into her column, Dear Debbie, where the wives of New England come for sympathy and neighborly advice. Through her work, Debbie has heard from countless women who are ignored, belittled, or even abused by their husbands. And Debbie does her best to guide them in the right direction. Or at least, she did. These days, Debbie's life seems to be spiraling out of control. She just lost her job. Something strange is happening with her teenage daughters. And her husband is keeping secrets, according to the tracking app she installed on his phone. Now, Debbie's done being the bigger person. She's done being reasonable and practical. It's time to take her own advice. And now it's time for payback against all the people in her life who deserve it the most. Meet the Newmans by Jennifer Niven For two decades, Del and Dinah Newman and their sons, Guy and Shep, have ruled television as America's Favorite Family. Millions of viewers tune in every week to watch them play flawless, black-and-white versions of themselves. But now it's 1964, and the Newmans' idealized apple-pie perfection suddenly feels woefully out of touch. Ratings are in free fall, as are the Newmans themselves. Del is keeping an explosive secret from his wife, and Dinah is slowly going numb—literally. Steady, stable Guy is hiding the truth about his love life, and the charmed luck of rock ‘n roll idol Shep may have finally run out. Then Del—the creative motor behind the show—is in a mysterious car accident, Dinah decides to take matters into her own hands. She hires Juliet Dunne, an outspoken, impassioned young reporter, to help her write the final episode. But Dinah and Juliet have wildly different perspectives about what it means to be a woman, and a family, in 1964. Can the Newmans hold it together to change television history? Or will they be canceled before they ever have the chance? Funny, big-hearted, and deeply moving, Meet the Newmans is a rich family story about the dual lives we lead. Because even when our lives aren't televised weekly, we all have a behind-the-scenes. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Shep and Trent take a look at the Tigers' projected lineup as Spring Training creeps closer... does this team have enough to compete for something meaningful, or is it just a retread of last season's squad? Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Brian Boesch, radio voice of the Wolverines men's hoops, joins Shep to look ahead to Friday's highly-anticipated matchup between No. 3 Michigan and No. 7 Michigan State in East Lansing. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today is Thursday, Jan. 29, Rad and Hop talk to Brainerd boys' hockey head coach Jerr Johnson. Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Jets head coach (and former Lions defensive coordinator) Aaron Glenn is ruffling feathers in the offseason yet again... Shep wonders if this is the true Glenn that we didn't necessarily see in Detroit. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

When budgets are tight and guests are impatient, it's easy to start cutting in the wrong places. Customer service and experience expert Shep Hyken says the one thing you should never cut is what the customer feels. The moment you reduce the guest experience, your players will go looking for it somewhere else — especially when they know what “great” looks like from other brands. In this conversation, Shep joins Julia Carcamo to talk about why service still wins in casino marketing, even when your promotions budget is under pressure. They dive into why about six out of ten customers will choose an experience where price is less important than how they're treated, and how that plays out on a busy casino floor. Shep also explains why guests no longer compare you only to the casino down the road; they compare you to the best experience they've had anywhere and expect you to match that standard. Customer service & experience expert, keynote speaker, and Chief Amazement Officer Learn more about Shep: hyken.com Learn more at www.jcarcamoassociates.com/. Get insights delivered to your inbox: https://bit.ly/3MS2pOz Join the most effective casino marketing training. https://bit.ly/3MXUe3c

With Bill Belichick not receiving enough votes to be inducted into the Pro Football Hall of Fame on his first ballot, Shep looks at what's fundamentally wrong with the way voters view their vote, and what they're basing their votes on. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Closing the CX Gap with the Help of Artificial Intelligence  Shep interviews Michele Carlson, Director of Product Marketing & Head of Content Strategy at NiCE. They discuss the top AI trends shaping customer experience and transforming contact centers. This is based on Michele and Shep's recent webinar that featured 10 trends. CLICK HERE to enjoy the full webinar.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What does "AI first" mean in customer experience?  How can businesses maintain a human-centric approach while integrating artificial intelligence in customer service?  How does AI help streamline workflows for customer service agents?  Why is it important for companies to keep humans involved in designing AI systems?  How can agentic AI improve customer interactions and resolve issues more efficiently?  Top Takeaways:    AI has advanced to the point where we can use it to take actions and complete workflows. It not only understands what customers say and provides answers, but it can also complete tasks like sending a package or updating an account.   Shep and Michele share five AI trends that shape the future of customer experience and contact centers.  Trend #1: AI first, but it doesn't mean AI only. Companies use AI to get quick answers or to resolve issues quickly. But this doesn't mean eliminating human customer support. It means that when things get too complicated or tricky for AI to handle, human agents can step in to make sure the experience is personalized and complete.   Trend #2: Human-Centric AI. 72% of customers say that they've experienced AI and automation benefits. Technology must be designed with humans at its center to truly understand and address human needs while empowering both customers and agents.   Trend #3: Agentic AI. Agentic means artificial intelligence that can use language to take action autonomously. To put it simply, the system can take the customer's data, determine what needs to be done, and complete the task without human intervention, allowing humans (employees) to focus on more important and complex issues.  Trend #4: Experience Memory. AI can help companies not just remember who their customers are, but also their problems, preferences, and relevant details of past interactions.   Trend #5: AI Observability. Don't invest in something you can't measure. Success isn't just about using as much new technology as possible. It is about seeing real results like smoother processes, happy employees, and satisfied customers.   LAMs, or Language Action Models, help AI move beyond data analysis. They interpret the language, determine the intent, and act accordingly. They streamline agents' workflows by automating repetitive tasks and integrating multiple systems, so agents spend less time juggling multiple tabs and focus more on interacting with customers.  There is a 40% gap between what companies think their service is like and how customers actually feel about the experience. Companies need to listen to their customers, get real feedback, and invest in people and technologies to close the gap.   Plus, Michele discusses more stats on AI-powered experiences that can help you enhance customer satisfaction and streamline business operations. Tune in!  Quote:   "When we say AI first, we don't mean AI only. It means you start with artificial intelligence to help resolve customer issues, but it's not the only solution."  About:    Michele Carlson, Director of Product Marketing & Head of Content Strategy at NiCE. She is an expert in AI-powered analytics and customer experience, transforming contact centers and delivering customer-centric results.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Max Bultman of The Athletic joins Shep to talk all things Red Wings, from trade deadline rumors to Todd McLellan potentially winning Coach of the Year, and much more. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this 1838th episode of Toronto Mike'd, Mike discusses the disappearance of Chris Sheppard and plays clips from Club 102, his recent conversation with Matt Schichter, director of the CFNY: The Spirit of Radio documentary, Chris Sheppard's final recorded public appearance on Humble and Fred and a rare remix from Hal Harbour featuring Shep and The Cult. Toronto Mike'd is proudly brought to you by Great Lakes Brewery, Palma Pasta, Ridley Funeral Home, Nick Ainis, and RecycleMyElectronics.ca. If you would like to support the show, we do have partner opportunities available. Please email Toronto Mike at mike@torontomike.com.

Shep and Trent present their "Heroes and Heels" from the sports weekend, highlighting who impressed and calling out those who did NOT. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

When your past comes back and shakes up your present, what are you supposed to do? Listen in as Stacy Ladyman and I chat about her novel, Shep and the King of Hearts. note: links may be affiliate links that provide me with a small commission at no extra expense to you. We talked about the origin of this story and how parts of her life inspired her to attend that gambling addiction talk and then how it helped her define this story. I loved that she got to talk to those men and had pastors praying for her and the story.  It's a beautiful picture of how we're all broken and estranged and need to get back to a right relationship with each other and God. Shep and the King of Hearts by Stacy J. Ladyman Some wounds run deep. Love digs deeper. As a hospital administrator, Chris Warren thrives on order, control, and clean emotional boundaries. But when the father who abandoned her decades ago stumbles back into her life—disheveled, addicted, and clinging to what little dignity he has left—everything she's built begins to unravel. Desperate for answers—and closure—Chris finds herself reluctantly leaning on Shep, the hospital's unorthodox, chaplain whose faith is as bold as his sense of humor. What begins as a reluctant partnership becomes something far more personal as Chris and Shep navigate her father's self-destruction, each other's guarded hearts, and the jagged path toward grace. Inspired by true events, Shep and the King of Hearts is a raw and redemptive contemporary romance about love that doesn't flinch in the face of failure. This story invites you into a journey of second chances, spiritual reckoning, and the unexpected ways love breaks through—when we finally stop running. For readers who crave romance wrapped in redemption and a love story that heals more than just the heart. Faith. Forgiveness. Falling in love. Begin the journey now. Learn more about Stacy on her WEBSITE and follow on GoodReads and BookBub. Like to listen on the go? You can find Because Fiction Podcast at: Apple Castbox Google Play Libsyn RSS Spotify Amazon and more!

In this episode, Abby and Vanessa discuss… Mollie and Charley's craf and yap Austena and Katie's tattoo Venita and her mom Shep and Craig The Audrey of it all The Engagement Party Craig's apology to Salley Craig vs. Austen SoHo Trailer  When you're done listening, please don't forget to check out our ad sponsors. Vionic Shoes: Use code REALMOMS at checkout for 15% off your entire order at www.vionicshoes.com when you log into your account. 1 time use only. Wayfair: Head to Wayfair.com to shop all things home!  Acorns: Sign up now and Acorns will boost your new account with a $5 bonus investment. Head to acorns.com/REALMOMS or download the Acorns app to get started. Boll & Branch: Discover a softness beyond your wildest dreams with Boll & Branch. Get 15% off your first order plus free shipping at BollAndBranch.com/realmoms with code realmoms.  Quince: Go to Quince.com/realmoms for free shipping on your order and 365-day returns. Now available in Canada, too.  Fabletics: Go to Fabletics.com/REALMOMS, take a quick style quiz, and be sure to select REALMOMS when prompted to unlock your 80% off. Learn more about your ad choices. Visit megaphone.fm/adchoices

Today is Thursday, Jan. 22, Rad and Hop give sophomore Luke Merseth a call to talk about boys' basketball and get freshman Bennett Day on the phone as well to talk boys' swimming.  Featuring Conrad Engstrom and Wade Haapajoki, Dispatch Sports Wrap with Rad and Hop is a product of Forum Communications Co. and is brought to you by TeeHive, Shannon's Auto Body, Rafferty's Pizza, Shep's on 6th, Range Printing, Randall State Bank and the sports department at the Brainerd Dispatch. Find more sports coverage throughout the day at BrainerdDispatch.com.

Shep Hyken's Latest Research and Insights on Customer Service and Experience  Shep discusses the five most important trends and predictions for 2026, what you should stop doing to create a better customer service experience, and a sneak peek at the findings from his latest customer service and experience research.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the top customer service trends that leaders can expect to see in 2026?  Why is it important for businesses to provide both AI-powered self-service options and live customer support?  How can companies build and maintain trust with their customers?  How can frontline employees be a valuable source of insight for customer experience improvements?  Why is ongoing customer service training important for employees, even after onboarding?  Top Takeaways:    Trust is the foundation of customer relationships. When customers don't believe that a business will keep its promises, they will move on to a brand that will. When a brand provides honest communication and consistent follow-through, they build confidence with its customers.   Personalized service is an expectation. Customers expect businesses to know who they are and remember their history, whether it's past purchases or previous conversations. When you use data to improve your customers' experience, like recommending better products or sending relevant messages, they feel treated as individuals rather than just transactions.   AI is becoming a normal part of customer service. Most customers expect self-service options to handle simple requests and get simple answers. But this doesn't mean that human agents are becoming obsolete. Customers still want to speak to live agents, especially when dealing with complicated or emotional issues. This is why companies need to encourage customers to use self-service tools while letting them know that they are welcome to call when they need to.  Companies should map out employee journeys just as they do with customers. Find what's frustrating, and make work smoother and easier. When employees are treated with care and respect and provided with the tools and training they need, they are more likely to create happy customers.  Training should not be limited to onboarding. It should be an ongoing process to keep customer service skills sharp and expand their capabilities. It can take the form of short reminders, weekly huddles, or sharing moments of magic with customers.   Consistency is more important than "wow" moments. Trying to go over the top every time isn't realistic or necessary. Predictable, reliable experiences are what makes customers feel safe and valued.  When customers know what to expect, it builds their confidence and makes them want to come back.  When a customer has a complaint or problem, it's not enough to just fix the issue. The goal is to restore confidence and make the customer want to do business with you again. Meet with your team, and ask why the problem happened. Then, find ways to prevent it in the future. Solve for the customer's feelings, not just the complaint itself.  Plus, Shep shares interesting stats from his latest customer service and experience research. What is more important to customers, service or price? What makes them trust a business more? What makes them come back again and again? Tune in!  Quote:   "Customers continue to be smarter than ever and with higher expectations about the experience that they receive from companies they do business with."    About:    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

In the midst of the Divisional Round drama, comes an interview for the Miami Dolphins Head Coach for Kelvin Sheppard. Might the Lions be out two coordinators again?

 Tanner, Paul, and Shep discuss Hangman and JetSpeed winning the AEW Trios Championships, Powerhouse Hobbs leaving AEW for the WWE, the Rascalz signing with AEW, and more!  The Kicking Out Podcast is part of The Main Event Wrestling Network Subscribe to The Main Event Wrestling Network's YouTube Channel: https://www.youtube.com/@MainEventWrestlingNetFollow The Main Event Wrestling Network on X: https://x.com/MainEvent_NetFollow The Main Event Wrestling Network on Instagram: https://www.instagram.com/mainevent_net/Subscribe to the Kicking Out Podcast YouTube Channel: https://www.youtube.com/channel/UCYDKPnB38xwC4UM_cPq95hwFollow Kicking Out Podcast on X: https://www.twitter.com/kickingoutpodFollow Tanner on X: @TannerLee92 https://twitter.com/TannerLee92Follow Paul on X: @PaulZartman87 https://twitter.com/PaulZartman87Follow Shep on X: @THESHEP27 https://twitter.com/THESHEP27Follow Kicking Out Podcast on Instagram: https://www.instagram.com/kickingoutpodLike Kicking Out Podcast on Facebook: https://www.facebook.com/KickingOutPodBuy Kicking Out Podcast Merch:https://www.kickingoutshop.com/Pro Wrestling Tees: https://www.prowrestlingtees.com/kickingoutpodcast 

Recorded- January 15, 2025 Uploaded- January 17, 2025   Shep joins the show to help us make a big announcement.

Mike dropped $50,000 cash on a massive sports card collection to stock up for eBay Live and barely looked through it before buying. In this episode of Sports Cards Nonsense Mike and Jesse are joined by Shep as Mike breaks down the deal, how he fit 20,000+ cards into a Suburban, and the huge hidden gems he found including WNBA Prizm and NFL quarterbacks. Plus, the guys discuss the major news from the Topps/Fanatics town hall where they announced they are effectively closing applications for new card shops unless they are already in the process. We debate if this move is truly "doing right by the collector" or if it is hurting new businesses. We also react to the latest updates from PSA President Ryan Hoge regarding the future of SGC and Beckett. The guys also debate the benefits of shared "Pop Report Hygiene" to fix population counts and argue why cross-over grading standards need to change immediately. Then, we tackle the controversy from the Dallas Card Show involving Beckett's new $65 raw review fee and discuss if it is a strategic move to create "Price Quality Bias". Finally, Jesse rips open the new Arena Club Disney packs live on the show hunting for a grail and hitting an Enchanted card. Plus, we tease some massive high-end cards coming up for our "Big Game" auction. Learn more about your ad choices. Visit megaphone.fm/adchoices

Why Customer Experience Is Your Hidden Profit Center  Shep interviews Ty Givens, Founder of CX Collective. She talks about how contact centers can be transformed into growth engines by proactively addressing customer needs and empowering employees through training.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can frontline customer service representatives be empowered to act as the face of a brand?  How does training impact the effectiveness and efficiency of customer support teams?  What are the main benefits of proactive customer experience versus reactive customer service?  How can technology, such as AI, improve resolution times for common customer issues?  How can businesses educate customers to use digital support channels for faster issue resolution?  Top Takeaways:    Every employee interacting with a customer becomes the face of the company. Train employees on their role to represent and support the brand. When someone calls with a problem, regardless of who is at fault,  it is their responsibility to make things right and create a positive experience for the customer.   When you start using customer service as a listening tool, it stops being a cost and becomes a way to improve processes for employees and experiences for customers.   Feedback can be silent. Pay attention to what your customers are saying and what they are not saying. Sometimes, customers hint at underlying problems without saying it. Picking up on context and clues can help solve issues faster and even improve services in the future.   Customer service becomes proactive by paying attention to feedback and patterns that allow you can fix issues before the next customer gets upset. Pay attention to what features or products your customers love to use. Identify the features customers don't interact with so you can either improve them or focus your resources elsewhere.  A simple mistake, such as leaving an item out of an order, can lead to angry calls, extra costs to fix the problem, and even lost customers. Training employees to understand how their actions affect the entire customer journey helps reduce errors. Even small improvements can save costs and keep customers and employees happier.  Investing in your employees expands their capabilities in helping customers. Even thirty minutes spent learning a new skill or understanding a customer's needs, once every month or two, can save time and money in the long run.   Plus, Shep and Ty discuss more ways a call center can drive growth and revenue. Tune in!  Quote:   "In most companies, the customer service team is the only function that has direct, one-to-one conversations with customers. This makes them a powerful source of insight, not just from what customers say, but from what they don't say. Teach your team to actively listen, read between the lines, and recognize opportunities to improve the customer experience."  About:    Ty Givens is the founder of CX Collective. She helps leaders turn inefficient processes into reliable, human-centered systems that boost team productivity and customer loyalty.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

We recap Southern Charm, which has Venita and Salley facing off, Shep looking to fill his house, Craig talking to his "therapist", Randy burning his phone in the oven, and Patricia hosting her annual "Guys Dinner". Craig and Austen can't seem to quit each other, can they be friends again? Plus, we catch up with VPR from the last 2 weeks! You've got to give the new SURvers a chance, PUMPs and all! Come judge with us! You can find us:Instagram & Threads: @twojudgeygirlsTikTok: @marytwojudgeygirls & @courtneytjgFacebook: www.facebook.com/twojudgeygirlsPodcast: ACast, iTunes, Spotify, wherever you listen!Merch: www.etsy.com/shop/twojudgeygirlsPatreon: www.patreon.com/twojudgeygirls Hosted on Acast. See acast.com/privacy for more information.

This is part 1 of 2Craig forces a rumor about Shep to light on the latest Southern Charm. Meanwhile, Austen welcomes two kittens to his home, and Whitney wakes up early. To watch this recap on video, listen to our bonus episodes, and participate in live episode threads, go to Patreon.com/watchwhatcrappens. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.