Retail PowerChat

In this episode, Kevin Howard, CEO and founder of AWM, and Nick Underwood, Retail Field CTO for Dell Technologies, begin with Kevin continuing the description of AWM products and sharing use cases. Kevin explains how AWM integrates with the retailer's ecosystem, then discusses AWM's partnerships with both Dell and NVIDIA. Kevin and Nick conclude by sharing customer stories, how customers can get started with AWM, what's next for AWM, where to find more information, and final thoughts.

In this episode, Kevin Howard, CEO and founder of AWM, and Nick Underwood, Retail Field CTO for Dell Technologies, begin with Nick discussing what customers' demands are with respect to the retail experience. Kevin describes the Autonomous Store, from the perspectives of customers and retailers. Nick and Kevin discuss the readiness of customers and retailers for this new experience and the readiness of the technologies and infrastructure to implement it. Kevin concludes with the architectures and technologies that AWM has developed to enable the autonomous store.

In this episode, Todd Edmunds, CTO of Industrial IoT and Edge for Dell Technologies, begins with the role of 6G in data mobility and access in manufacturing digital transformation. Todd explains the various smart manufacturing edges – including the industrial and enterprise edges. Todd concludes by sharing the Dell solutions that power Smart Manufacturing, how Dell coaches customers to get started, case studies, where to find more information and final thoughts.

In this episode, Todd Edmunds, CTO of Industrial IoT and Edge for Dell Technologies, begins with the key technical and digital transformation challenges in manufacturing today. Todd discusses the important manufacturing digital transformation data management trends and how manufacturers are approaching multi-cloud as part of their architecture. Todd concludes by explaining what is required to digitally transform data management, mobility, and access.

In this episode, Raz Ghafoor, CEO and Co-founder of ThirdEye Labs, begins with his view of retail loss in the current climate, the current methods of preventing loss and the associated challenges. Raz discusses ThirdEye’s approach to loss prevention, some typical use cases, how ThirdEye products are packaged and how ThirdEye’s technology integrates within the retailer’s ecosystem. Raz concludes by expanding on ThirdEye’s partnerships with Dell and NVIDIA, and protecting privacy, and shares a customer success story, advice for customers looking to accelerate their loss prevention journey, what’s next for ThirdEye technology, where to find more information, and final thoughts.

In this episode, Jeff Dymond, Global CTO, Industries Edge and IoT, for Dell Technologies, begins with definitions of the verticals in manufacturing and where investment is going. Jeff then defines the edge when it comes to manufacturing and the use cases that comprise a digital transformation effort with edge computing for manufacturers. Jeff concludes with a detailed review of the connected worker use case and customer stories, advice for customers looking to accelerate this digital transformation journey, where to find more information, and final thoughts.

In this episode, Chandra Venkatapathy, Director of Retail Digital Transformation for Dell Technologies, begins with the role of AI and ML in smart distribution centers. Chandra explains how Dell satisfies the expanding requirements for distribution centers, specifically in managing and analyzing data using Powerstore. Chandra concludes by sharing how he coaches customers to get started, success stories, where to find more information, and final thoughts.

In this episode, Chandra Venkatapathy, Director of Retail Digital Transformation for Dell Technologies, begins with the distribution challenges he is seeing as retailers are transforming. Chandra discusses the trends he is seeing in distribution centers. Chandra concludes by explaining how retailers are responding to new purchasing behavior and the solutions distribution centers are adopting.

In this episode, Nick Underwood, Retail Field CTO, and Joakim Zetterblad, SAP Business Lead for EMEA, both for Dell Technologies, begin with Joakim discussing how he advises his retail clients to embark on their application transformation journey. Nick then explains how he coaches clients to best prepare themselves for success using a five phase approach. Joakim and Nick then share customer success stories and conclude with where to find more information and final thoughts.

In this episode, Nick Underwood, Retail Field CTO, and Joakim Zetterblad, SAP Business Lead for EMEA, both for Dell Technologies, begin with what is driving change in retail, the impact of these trends on the application landscape, and how it is impacting the solutions retailers are using to meet customer needs. Joakim and Nick then discuss how the current application landscape is changing. Nick provides more details about data at the edge and how it relates to core and cloud. Joakim concludes with why Dell stands out in delivering multi-cloud retail application transformation.

In this episode, Matt Scott, CEO and Co-founder of Malong, dives deeper into what’s new in staffed lane monitoring. Matt then provides updates on Malong’s partnership with Dell and NIVIDIA. Matt concludes by sharing a customer story, how Malong coaches customers to get started with AI and loss prevention, where to find more info and final thoughts.

In this episode, Matt Scott, CEO and Co-founder of Malong, begins with the major new trends in retail and persistent issues. Matt explains how AI and ML are helping retail become more efficient and provides a refresher on Malong’s loss prevention solutions. Matt concludes with Malong’s improvements to enhance accuracy and implement the technique of “nudging.” White Paper Link: https://openaccess.thecvf.com/content_CVPR_2020/papers/Yu_Deformable_Siamese_Attention_Networks_for_Visual_Object_Tracking_CVPR_2020_paper.pdf

In this episode, Wayne Arvidson, Director, Global Edge Partner and Industries Office for Dell Technologies, begins by discussing other partners in Dell’s retail loss prevention offering. Wayne then describes the steps for validating the offering and the lab environment that supports the validation and enables POCs. Wayne concludes by sharing a customer example, how he and his team coach customers to get started, where to find more info, and final thoughts.

In this episode, Wayne Arvidson, Director, Global Edge Partner and Industries Office for Dell Technologies, begins by discussing the impact of inventory shrink in Retail. Wayne then describes how the dynamics of the current environment are impacting this issue, how retailers are responding to this problem today and the challenges in implementing loss prevention solutions. Wayne concludes with how Dell is responding to these challenges and details on how the system works.

In this episode, Gene Manako, Senior Manager for Enterprise Sales, North America for vGPU at NVIDIA, begins by discussing the performance gains that can be expected from GPUs and vGPUs in videoconferencing applications. Gene then describes the partnership between Dell, NVIDIA and VMware, and shares customer success stories and how customers get started with NVIDIA’s remote access solutions. Gene concludes with where to find more information and final thoughts.

In this episode, Gene Manako, Senior Manager for Enterprise Sales, North America for vGPU at NVIDIA, begins by addressing the trends that are requiring retailers to have more flexibility in their access to applications and data as well as the associated challenges. He shares how NVIDIA is enabling flexible access and describes NVIDIA’s Remote Work with NVIDIA (RWWN) offerings. Gene concludes with how NVIDIA GPUs and NVIDIA vGPUs (formerly Grid) enable access by retailers in different locations.

In this episode, Vince Ricco, Business Development Manager, Safety and Security and Thomas Henson, Business Development Manager, AI and Analytics, both within UDS for Dell Technologies, begin by addressing how retailers are transforming their businesses using analytics and how the analytics lead to business intelligence. They share where else retailers are using analytics and how Dell Technologies is helping power retailers’ analytics journeys. Vince and Thomas then provide more details about the PowerScale solution. Vince and Thomas conclude with how customers can get started, customer examples, where to find more information and final thoughts.

In this episode, Azita Martin, GM of AI for Retail for NVIDIA, and Trey McMillian, Retail GM for Dell Technologies, begin by addressing how retailers can get started exploiting AI to modernize and how NVIDIA and Dell Technologies work together to advance this endeavor. Azita shares some examples of AI in use in retail, and Trey and Azita conclude with where to find more information and final thoughts.

In this episode, Azita Martin, GM of AI for Retail for NVIDIA, and Trey McMillian, Retail GM for Dell Technologies, begin by describing the current state of retail digital transformation and how data analytics plays an ever-increasing role. Azita describes the use cases where retailers are realizing value from AI, while Trey elaborates on computervision use cases. Trey and Azita conclude by addressing the challenges retailers are facing in realizing these use cases and leveraging AI.

In this episode, Yin He, NA Product Line Manager for OptiPlex at Dell Technologies, begins by describing Point of Sale from both mobile and fixed perspectives and some current trends in this area. Yin discusses the challenges retailers are facing when deploying technology in these POS settings and how OptiPlex addresses these challenges. Yin highlights OptiPlex features and configurations which are especially applicable to the retail POS environment. Yin concludes by sharing how OptiPlex fits into the Retail POS ecosystem, a customer success story, where to find more information and final thoughts.

In this episode, Scott Delandy, Technology Director within Dell Technologies’ Storage Division, begins with characteristics of PowerStore that make it uniquely suited to retail and edge processing. Scott discusses the advantages of PowerStore’s AppsON and data reduction features and shares customer feedback on PowerStore. Scott concludes by describing PowerStore’s design philosophy and development team, where to find more information and final thoughts.

In this episode, Scott Delandy, Technology Director within Dell Technologies’ Storage Division, begins with what retail customers are interested in when it comes to onsite and edge processing and how those requirements have changed. Scott shares a personal story demonstrating an edge processing use case in retail. Scott concludes by sharing how Dell Technologies new PowerStore platform satisfies edge processing requirements.

In this episode, Justin Litherland, Retail Field CTO at Dell Technologies, begins with use cases for how big data benefits retailers, such as customer behavior analytics for personalization, journey analytics, operations and supply chain. Justin discusses what’s holding retailers back from modernizing. Justin concludes with how Dell Technologies and its partners can help, advice for on-prem vs. cloud infrastructure, where to find more information and final thoughts.

In this episode, Justin Litherland, Retail Field CTO at Dell Technologies, begins with the new ways retailers are collecting data for analysis. Justin discusses the role of IoT devices in generating data that feeds retail analysis and how the new data is being combined with existing data to drive changes in retail. Justin concludes with the challenges retailers are facing in terms of data collection, storage, processing and analysis, and retail process modernization.

In this episode, Chandra Venkatapathy, Director of IoT Solutions for Retail at Dell Technologies, begins with how computer vision algorithms can be used to recognize in-store events requiring action such as sneezing. Chandra discusses the final use case of contact tracing and tracking the movement of a person through an area. Chandra concludes with key attributes of a solution to address these use cases, how customers get started, Dell Technologies’ offerings in this area, where to find more information and final thoughts.

In this episode, Chandra Venkatapathy, Director of IoT Solutions for Retail at Dell Technologies, begins with how retailers’ safety and security needs have been evolving. Chandra discusses new computer vision use cases of personal temperature monitoring, mask usage, counting customers and enforcing social distancing. Chandra concludes with an explanation of identifying people via computer vision algorithm training.

In this episode, Mike Hulme, Senior Director, Marketing, VMware Cloud, begins with how VMware and Dell Technologies come together to help retailers and explains VMware Cloud Foundation and Dell VxRail solutions. Mike discusses VMware’s cloud-based offerings and advice for customers getting started on their application modernization journey. Mike concludes with balancing application portfolio and infrastructure between cloud-native and on-prem, where to find more info and final thoughts.

In this episode, Mike Hulme, Senior Director, Marketing, VMware Cloud, details the unique characteristics of today’s retail climate which define the application portfolio and related infrastructure. Mike explains characteristics such as the need for flexibility to address seasonality, and the many different ways that different types of retailers are using applications across their businesses. Mike discusses the impact of business continuity and disaster recovery considerations on application evolution and infrastructure strategies. Mike concludes with an application modernization success story with telco retailer T-Mobile.

In this episode, Mike Hulme, Senior Director, Marketing, VMware Cloud, begins with how retailers are leveraging technology to better power their success. Mike explores the challenges that retailers are facing and how they are using technology to improve the customer experience. Mike discusses how retailers are evolving their application portfolio to support better customer engagement and how they are integrating their existing and new applications into a comprehensive portfolio. Mike concludes with a discussion of the linkage between application requirements and infrastructure investments.

In this episode, Mitch Berk, Director of Product Management for Workspace One within Industry Solutions at VMware, begins by discussing how retailers are using technology to provide better service to in-store customers. Mitch then explains the device modernization that must occur to support improved customer and employee experiences. Mitch then shares how VMware’s Workspace One solution is enabling modernization for both employees and customers, where to find more information and final thoughts.

In Part II, Alex Sabatier, Global Account Executive for NVIDIA, continues his discussion of the readiness of AI for various industries and other AI enabling technologies that have come to market. Alex then explains how Dell and NVIDIA come together to deliver AI retail solutions, and shares three customer stories from around the globe. Alex concludes with a discussion of other AI models, where to find more information including the GTC Digital Conference, and final thoughts.

In Part I, Alex Sabatier, Global Account Executive for NVIDIA, explores why the retail industry is starting to use AI on a broader scale. Alex discusses loss prevention as the primary use case for AI in retail and the infrastructure needed for implementation. He details other retail use cases which can utilize the same infrastructure. Alex concludes with a discussion of the maturity of AI and deep learning.

In Part II, Kirsten Billhardt, Marketing Director for Edge and IoT at Dell Technologies, shares additional retail Edge and IoT use cases and business outcomes. Kirsten discusses the frameworks and technologies involved in becoming a digital organization. She concludes with recommendations for organizations getting started with Edge and IoT and where to find more information.

In Part I, Kirsten Billhardt, Marketing Director for Edge and IoT at Dell Technologies, first shares what she is seeing with customers at the intersection of technology and retail. Kirsten provides details regarding the terms Edge and IoT. She discusses several categories of use cases for IoT at the edge including improving efficiency, improving customer experience, and improving safety.

In Part II, Agustin Caverzasi, CEO and Co-Founder at Deep Vision AI, first shares additional background on Deep Vision AI and their focus. He then provides details on how Deep Vision AI protects customer personal data, their partnership with Dell Technologies, the deployment challenges the Dell partnership is helping to solve and their joint strategy for deploying computer vision. Agustin concludes with where to find more information and final thoughts.

In Part I, Agustin Caverzasi, CEO and Co-Founder at Deep Vision AI, first explains how retailers are approaching the customer experience and how to improve it, and provides further details and examples of how retailers are using computer vision and other technologies to better understand and enhance the customer experience. He then shares the background of Deep Vision AI, their approach to today’s retail challenges, and describes their primary product.

In Part II, Matt Scott, CEO and Co-Founder of Malong, further explains AI Protect’s self-learning approach to loss prevention due to ticket switching and scan fraud. Matt shares Malong’s background starting in the Microsoft accelerator to advancing the state-of-the-art in product recognition and retail solutions. Matt describes Malong’s partnership with Dell Technologies and how Dell and other partners are powering Malong’s solution. Matt concludes with how customers get started, where to find more information and final thoughts.

In Part I, Matt Scott, CEO and Co-Founder of Malong, begins by discussing technology trends in retail generally and the challenges retailers are facing in loss prevention in particular. Matt explains Malong’s approach to loss prevention, Retail AI Protect, which is based on weakly supervised (or self) learning. Matt provides further details on the AI Protect technology and the loss prevention use cases of ticket switching and scan fraud.

In Part II, Ed Durbin, Global Director for Retail End User Computing at VMware, discusses the digital solutions that Dell VMware are implementing with retailers to improve employee experiences and reduce employee turnover. Ed describes the new technologies retailers are focused on for the future and where Dell VMware fits into that future. Ed concludes with where to find more information and final thoughts.

In Part I, Ed Durbin, Global Director for Retail End User Computing at VMware, defines four points where retailer technologists are focused today – eliminating friction for consumers to consume, enabling employees to support the consumer, extending digital transformation into the supply chain, and improving employee experience. Ed discusses how Dell and VMware are enabling retailers to eliminate friction for the consumer to consume, from order placement to order fulfillment. Ed concludes with a description of how Dell and VMware are helping retailers to arm their employees with information to facilitate the consumer’s purchase process.

In this episode, Trey McMillian, Dell Global Retail Chief Technology Officer, and Michelle Scobie, Dell Senior Marketing Manager, share more about NRF (January 12-14 at the Javitz Center, New York City). Dell is hosting the Big Ideas session (level 3, stage 4) on Sunday January 12 at 4:00 hosted by Kyle Dufresne, featuring a panel of retail industry executives. Trey describes the topics Dell will be sharing in the booth (Level 1, booth 1219). There is a 20% discount promotion code (code is 198) for prospective attendees seeking a full conference pass or a complimentary exhibit floor pass. Visitors will be able to meet with Dell executives in attendance.

In Part II, Siobhan Lynch, Digital Retail Lead for Europe, Middle East and Africa (EMEA) for Dell Technologies, shares examples of the retail challenges being solved using retail analytics. The five targeted solution areas are loss prevention, spoilage and waste reduction, frictionless shopping, warehousing and inventory management, and driving energy efficiencies. Siobhan also addresses the overall adoption rate and pace at which retailers are implementing new technologies. Siobhan concludes with where to find more information and final thoughts.

In Part I, Siobhan Lynch, Digital Retail Lead for Europe, Middle East and Africa (EMEA) for Dell Technologies, discusses why now is such a pivotal time for technology adoption in retail. Siobhan defines three segments of retailers: discounter, high street, and luxury, and how each have their own technology budgets and motivators. Siobhan concludes with a description of the Retail Value Chain and provides examples of how retail analytics are used across the six elements of the Value Chain: design, supply chain, manufacturing, warehousing, fulfillment and logistics, customer experience, and delivery. Check back for Part II where Siobhan addresses solutions for loss prevention, spoilage and waste reduction, frictionless shopping, warehousing and inventory management and driving energy efficiencies. Siobhan also addresses the overall adoption rate and pace at which retailers are adopting new technologies, where to find more information and final thoughts.

In Part II, Rob Borsch, Retail Practice Leader at Genetec, first provides examples of video-data correlations within a connected store. Rob then explores the trend of using video to enable retail resource optimization via centralized operations hubs and mobile video monitoring. Rob continues to describe Genetec’s history in retail and partnership with Dell, and concludes with where to find more information and final thoughts.

In this episode, Rob Borsch, Retail Practice Leader at Genetec, describes the trends where video is being leveraged in the retail marketplace. The first trend is security teams providing video data assets to their partners within the organization to improve decision making and gain customer insights. As examples, video analytics can be used to understand customer traffic, conversion rates, and customer flow. Rob explains how video is also being used to increase operational productivity. Rob concludes by explaining how video enables the connected store.

In this episode, Justin Litherland, Dell Retail Field CTO, describes the retail Point of Sale (POS) as a critical virtual and physical merge point for capturing data allowing retailers to understand and learn about their customers. Justin addresses the evolution of POS from the customer’s viewpoint and their expectations for security, a frictionless experience, and personalization. Aging hardware, the need for managing operating system updates and capturing and understanding the large amounts of data passing through the POS are driving many of the changes in POS deployments. Justin then shares a customer success story focusing on POS hardware and application transformation. Justin concludes with where to find more information and final thoughts.

In this episode, Michelle Scobie, Dell Senior Marketing Manager, describes the National Retail Federation show (NRF, January 12-14 at the Javitz Center, New York City), explains Dell’s booth and location (Level 1, booth 1219), and highlights other events happening at the conference. Notably, Dell is hosting the Big Ideas session on Sunday January 12, hosted by Kyle Dufresne. Key themes for Dell are the Intelligent Store and the Future of Retailing. Visitors to the booth can see demos from Boomi, VMware, and Pivotal. There is a 20% discount promotion code (code is 198) for prospective attendees seeking a full conference pass.

In Part II, Andrew Hawthorn, Retail Solutions Evangelist for Boomi, shares the experience of Lucky Brand, who improved their business with Boomi by starting small and focusing on the perspective of the user experience. Andrew shares how Boomi enables retailers to future-proof their environments, developing the infrastructure to prepare for the “next thing” in retail. When getting started with Boomi, Andrew stresses three tips: start small, use solution accelerators, and seek out expertise in the “Boomi-verse”. Next, Andrew explains how Boomi is licensed. Andrew concludes with where to find more information and final thoughts.

In Part I, Andrew Hawthorn, Retail Solutions Evangelist for Boomi, describes Boomi and its capabilities as an integration and workflow application development platform to quickly and easily unite retail digital ecosystems. Andrew explains how Boomi’s ability to run anywhere, connect to everything, and enable organizations to engage everywhere differentiates it from other integration platforms. Andrew concludes by discussing what makes Boomi unique for the retail marketplace and shares a customer success story with restaurant chain Jack in the Box.

In Part II, Chandra Venkatapathy, Dell’s Director of Retail IoT Solutions, discusses the factors that make for successful IoT retail projects. Chandra reviews the Dell Technologies solutions and capabilities available to exploit IoT within retail and the importance of deploying and managing retail applications at scale. Chandra shares customer success stories and their use cases. Chandra concludes with where to find more information and final thoughts.

In Part I, Chandra Venkatapathy, Dell’s Director of Retail IoT Solutions, shares general trends across retail including omnichannel and moving to a customer-centric view. Chandra then discusses how IoT can help optimize the retail processes of customers, employees and suppliers to create better retail experiences. Chandra concludes with the steps a retailer would take to get started with IoT to create a connected store, from customer-centric, employee-centric, and product-centric views.