Podcasts about National Retail Federation

In this episode of The Voice of Retail, Michael LeBlanc sits down with Tara Conway, retail strategist and co-founder of Commerce Rewired, for a wide-ranging discussion on AI in retail, digital transformation, customer experience innovation and leadership in an era of disruption. Tara's retail career spans decades — from growing up in a family general store to senior leadership roles at Blacks Photography, Toys “R” Us Canada and The Source. She shares behind-the-scenes insights from launching Toys “R” Us Canada's first e-commerce site — a testing ground for global digital strategy — and implementing early clienteling technology that connected store associates with online product data, fundamentally reshaping the omnichannel experience for new parents at Babies “R” Us. The conversation turns to artificial intelligence in retail. Tara identifies inventory optimization, assortment planning and data-driven merchandising as the most impactful AI use cases today. With thousands of SKUs across hundreds of stores, AI enables retailers to interpret complex patterns in seasonality, demand forecasting and aged inventory — decisions that humans alone struggle to process at scale. On the customer-facing side, Tara discusses the evolution of chatbots into intelligent AI assistants capable of handling low-touch service inquiries such as order tracking and product availability. Rather than replacing employees, she argues that AI should enhance workforce productivity by eliminating repetitive tasks and enabling leaders to focus on higher-value decision-making. The episode also explores the risks of retail media networks. Tara warns that retail media can quickly become a friction point if revenue generation outweighs customer experience. Success, she argues, depends on intent: using data and messaging to improve the shopper journey, not overwhelm it. Michael and Tara debate why smaller and mid-sized retailers often outpace large chains in digital agility. Without legacy systems and bureaucratic layers, emerging brands can implement rapid test-and-learn strategies that drive innovation visible to consumers. For larger retailers, shedding outdated processes and shortening decision cycles will be critical to remaining competitive. The episode closes with Tara introducing Commerce Rewired, a new media platform focused on bold debate, data-driven insights and candid conversations about the future of commerce. For retailers navigating AI adoption, workforce transformation, omnichannel strategy and digital innovation, this episode delivers both strategic clarity and practical perspective. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Recorded live at the NRF Big Show in the Narvar podcast studio, Michael LeBlanc sits down with Rachel J. Calhoun, Global Leader, Retail, Consumer Goods & Travel at Kyndryl, for a fast-paced and insight-rich conversation on the future of retail technology, AI integration, and enterprise transformation.Rachel shares Kyndryl's evolution since spinning off from IBM, moving beyond managed infrastructure into advisory, consulting, AI integration, and mission-critical systems modernization. With over 80,000 employees globally and deep roots in retail, airlines, and banking, Kyndryl is helping retailers close what Rachel calls the “adaptation gap” — the widening divide between consumer expectations and retailers' ability to integrate emerging technologies into legacy systems.A central theme of the episode is the shift from project-based IT transformation to an always-on, agile operating model. Rachel explains that retailers can no longer treat digital modernization as a three-year refresh cycle. Instead, AI, data integration, and real-time systems must evolve continuously to drive customer experience, dynamic pricing, retail media growth, inventory optimization, and supply chain resilience.The conversation dives deep into AI's real-world impact. While some economists question AI-driven productivity gains, Rachel points to measurable improvements: reduced stockouts, improved inventory visibility, faster commerce re-platforming, and agentic AI use cases moving from pilot to production. She emphasizes that the real unlock isn't just technology — it's organizational change management. Retailers must integrate people, process, and platform simultaneously to see ROI.Michael and Rachel also discuss RFID adoption, visual AI in grocery and loss prevention, 5G infrastructure constraints across store fleets, and the growing board-level urgency around AI investment prioritization. Rachel outlines Kyndryl's “show versus tell” consulting model, where forward-deployed engineers demonstrate live code modernization and AI activation in real time, shifting commercial models toward shared-value, outcome-based engagements.The episode concludes with Rachel's bold outlook on AI in retail. On a scale of 1–10, she ranks her optimism at a 9, citing firsthand evidence of agentic commerce, conversational commerce, and real-time system integration driving tangible business outcomes.For Canadian retailers navigating market disruption, store fleet transitions, and accelerating digital expectations, this episode offers both strategic clarity and operational guidance. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Saturday is Valentine's Day and if spending is a sign - there's a lot of love out there! ... or a lot of people in the doghouse. ;) Either way, the National Retail Federation says Valentines Day spending is a sign of economic growth.

Why do smart strategies fail so often? According to Kevin Ertell, the problem isn't a lack of ideas—it's execution.In this episode of The Voice of Retail, Michael LeBlanc sits down live in person at the NRF Big Show in New York in The Remarkable Retail Narvar podcasting studio with Kevin Ertell, founder of Mistere Advisory, veteran retail operator, and former Vice President of Global Retail at Nike. Kevin is also the author of the new book The Strategy Trap: Why Companies Fail at Execution and How to Get It Right, which draws on more than two decades of hands-on leadership experience across iconic retail brands including Tower Records, Borders, Sur La Table, and Nike.Kevin explains how organizations fall into the “strategy trap”—a tendency to over-invest in ideas, decks, and executive alignment while underestimating the human and organizational work required to execute effectively. He argues that strategy should be treated as the first step of execution, not as a theoretical exercise completed before real work begins.Using well-known retail case studies, including the failed transformation of JCPenney, Kevin illustrates how untested assumptions, poor internal alignment, and misunderstanding customer behavior can derail even bold strategies. Leaders often assume that communication equals understanding, when in reality teams fill in the gaps with their own interpretations—creating misalignment that only becomes visible once execution is underway.The conversation introduces Kevin's practical “Six Cs of Execution” framework. The first phase—co-creation, clarity, and capacity—focuses on setting the stage by involving the right people, defining priorities, and making space for execution. The second phase—communication, coordination, and coaching—highlights the role of active leadership in sustaining momentum and course-correcting as conditions change.Kevin also shares actionable tools leaders can use immediately, including structured problem-definition sessions, force-ranking priorities, and creating safe environments where teams can challenge assumptions. He emphasizes that focus is a leadership discipline—and that trying to pursue too many initiatives at once almost guarantees failure.For retail leaders navigating AI disruption, economic volatility, and shifting consumer expectations, this episode offers a clear, operator-led blueprint for escaping the strategy trap and turning strategy into results. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

The National Retail Federation's annual NRF conference has become a showplace for the latest technology, as well its core retail foundations. Sheryl Kingstone returns to discuss what was on display and how it will impact retail and the larger tech landscape with host Eric Hanselman. While we may be a ways off from having robot dogs retrieving shoes at your local mall store, automation and agentic applications are delivering significant value in customer interactions - $22 billion in the recent 451 Research study. The days of clunky chatbot interfaces seem to be well and truly behind us. One the greater challenges in scaling agentic applications is maintaining consumer trust as applications and use cases grow. Part of that trust will depend on effectively managing fleets of agents. In order to scale, organizations have to develop an AI agent control plane that can manage memory, maintain context and guide agent actions. Regulatory requirements are in their early stages, but enterprises have to focus on controls that will ensure they can maintain customer trust as matter of basic business operations.   More S&P Global Content: Next in Tech podcast: Agentic Customer Experience Next in Tech episode 222:  FinOps Next in Tech | Ep. 205: Agentic AI Impacts AI for security: Agentic AI will be a focus for security operations in 2025   For S&P Global subscribers: NRF 2026 Spotlight: Agentic Experiences Redefine Retail Execution NRF 2026 Big Show signals physical retail's digital backbone Agents in the enterprise: Laying the groundwork for automation The CX AI Agent Index 2025 Agents are already driving workplace impact and agentic AI adoption – Highlights from Vot… Big Picture 2026 AI Outlook: Unleashing agentic potential   Credits: Host/Author: Eric Hanselman  Guest: Sheryl Kingstone Producer/Editor: Feranmi Adeoshun Published With Assistance From: Sophie Carr, Kyra Smith

Recorded live from the Narvar podcasting studio at the NRF Big Show in New York, this 500th episode of The Voice of Retail features Michael LeBlanc in conversation with Jim Okamura, Partner at McMillanDoolittle and Co-Founder of the Global E-Commerce Leaders Forum (GELF). With nearly three decades of NRF attendance, Jim brings rare perspective on how retail has evolved—and why this year's show feels like a turning point.The discussion opens with the shifting mood across the industry. After a year defined by uncertainty and stalled investment, Jim notes a renewed sense of confidence and proactive thinking among retailers. Despite geopolitical volatility and tariff risks, brands are beginning to move from defensive postures toward growth strategies grounded in technology, experience, and global expansion.From there, Michael and Jim explore what's happening inside physical retail through store tour insights. They revisit standout experiences from Tecovas in New York, Patagonia's re-commerce flagship in Chicago, and Fjällräven's repair-driven store model—each illustrating how brands are using service, repair, and resale to create emotional loyalty and long-term customer value. Jim emphasizes that circular retail is no longer a niche or sustainability checkbox; it is becoming a core brand strategy, even in luxury.The conversation then shifts to AI, the dominant theme at NRF. Jim highlights how retailers are moving beyond pilot projects and into real operational use—especially in content creation, product imagery, associate tools, and internal data analysis. One recurring theme: simplification. AI's greatest value, Jim argues, is its ability to reduce friction—whether for customers navigating e-commerce, or for store associates juggling dozens of disconnected systems.Michael and Jim also examine the organizational implications of AI. As automation replaces many entry-level tasks, they raise critical questions about talent development, culture, and “reverse mentoring.” Younger employees—native to prompts and digital tools—may become essential guides in shaping how retailers evolve.Finally, the conversation returns to global commerce. Through GELF, Jim (and Michael) works with brands navigating cross-border growth, tariffs, marketplace complexity, and brand integrity across regions. He believes 2026 will mark a return to global growth—driven by smarter governance, better data readiness, and peer-driven learning models.Jim's closing advice is clear: retailers must invest now in AI governance, data infrastructure, and scalable use cases—or risk being left behind in a rapidly transforming industry. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

What are we buying for Valentine's Day? Chocolate and candles are the most popular gifts, 59% of people say that's what they're buying. Followed by 36% focusing their spend on restaurants and bar experiences. 33% are buying gift cards. 31% are purchasing clothing and accessories. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Episode Summary April Sabral turns frontline chaos into leadership confidence. A bestselling author and founder of Ask April AI, she brings Fortune 500 wisdom to everyday teams—minus the corporate fluff, plus real results. April Sabral is a leadership and mindset expert, bestselling author, and founder of Ask April AI, an AI-powered coaching and training platform designed to support retail, hospitality, and service-based business owners. With over 30 years of experience leading teams at iconic global brands such as Starbucks, Gap, Banana Republic, and DAVIDsTEA, April has trained thousands of managers to become confident, people-focused leaders. Her proven leadership system, The Positive Effect, has been embraced by top brands including Jimmy Choo, Tory Burch, Sunglass Hut, Victoria's Secret, and Psycho Bunny. Her bestselling book by the same name was named a Top Global Retail Book by the National Retail Federation in 2025 and is featured in the Forbes Leadership Library. April has also been recognized as a Rethink Retail Top Global Retail Expert for three consecutive years (2022–2025). Her latest venture, Ask April AI, is her answer to affordable, accessible management training for small businesses—bringing expert tools, coaching, and leadership development to the hands of owners and their teams. Who's your ideal client and what's the biggest challenge they face? What are the common mistakes people make when trying to solve that problem? What is one valuable free action that our audience can implement that will help with that issue? What is one valuable free resource that you can direct people to that will help with that issue? What's the one question I should have asked you that would be of great value to our audience? When was the last time you experienced Goosebumps with your family and why? Miami Leadership Certification Get in touch with April: Website Timing Validation Focus Validate your strategic timing with precision using the KAIROS assessment system. Book your 30-minute KAIROS Strategic Assessment (€147) and transform intuition into data-driven confidence. When you know exactly WHEN to move, not just HOW, transformation becomes inevitable. https://www.uwedockhorn.com/research

On this week's episode, special projects editor Melissa Daniels takes a deep dive into how brands are shaking up their returns playbook. As many as 72% of brands are charging for returns these days, according to the National Retail Federation, but that's a major customer pain point. In turn, it's an area of business that brands are constantly evaluating to make sure their return policies make logistical and financial sense while still providing a good customer experience. Daniels speaks with Samantha Gold, founder of sleepwear brand Motette, and Arin Schultz, chief growth officer at mattress brand Naturepedic, about the changes they're making to their return policies to make them more customer-friendly without taking a hit on the costs associated with processing returns. They get into: The invisible costs of free returns, like shipping rates and warehouse restocking fees Why Motette is planning to roll out free returns following a customer poll The ways Naturepedic got its return rate to less than half of the industry average

In this episode of The Voice of Retail, host Michael LeBlanc is joined by Jayme Johnson, Partner and Industry Leader, Consumer and Travel & Transportation Industries, IBM Consulting Canada, for a wide-ranging conversation that blends real-world store insights from New York City with a forward-looking discussion on AI, agentic commerce, and the future of customer experience.The episode begins with reflections on the Retail Council of Canada's Manhattan store tour, where Jayme shares observations from some of the most innovative retail concepts in the world. Highlights include the immersive French department store Printemps, which Jayme describes as more “a destination than a store,” combining hospitality, curated boutique brands, and experiential design to encourage lingering and discovery. Jayme and Michael discuss how authenticity and courage in design choices can create powerful emotional connections with customers, regardless of store format.The conversation then moves through other notable stops, including Lacoste's Fifth Avenue flagship, praised for reconnecting with its heritage through brand storytelling and disciplined merchandising, and The North Face, where massive digital walls create a cinematic sense of adventure. Jayme notes that while digital experiences are compelling, retailers could go even further by enabling customers to physically test products in simulated environments.At Carhartt, the focus shifts to people and culture, with Jayme emphasizing how energized store associates drive engagement and reinforce brand identity. Gymshark's Noho location sparks discussion around digitally native brands translating online communities into physical spaces, including the use of 3D-printed mannequins modeled after real athletes. The tour concludes with Tecovas, where hospitality, sensory design, and niche positioning demonstrate how specialty retail can scale into something “sneaky big.”In the second segment of the episode, the discussion pivots to IBM's latest research on agentic commerce. Jayme explains that while AI is already deeply embedded in product discovery and reviews, the next phase will see AI agents actively making purchasing decisions on behalf of consumers. In Canada alone, adoption of AI applications has increased by more than 80 percent in two years, signaling accelerating momentum.Jayme outlines what this means for retailers: AI agents must be treated like a new customer segment, requiring structured product data, personalization, and governance. Trust, transparency, and explainability become critical as brands compete not just for human attention, but for algorithmic preference. Ultimately, Jayme argues that retailers who intentionally design for both people and AI will be best positioned to win in an increasingly automated shopping landscape.IBM Research Insights: Own the agentic commerce experience Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this episode of Retail Sound Bites, Barry and Rachel are joined by Amar Singh and David Marcotte for a rapid‑fire download on everything we saw, heard, and learned at NRF 2026: Retail's Big Show. From global tech innovation to the rise of agentic commerce, frictionless checkout, robotics, synthetic data, and the power of creators, this episode is packed with the signals shaping the next era of retail.

This week, co-hosts Gabriela Barkho and Melissa Daniels are joined by senior reporter Julia Waldow to dive into takeaways from the National Retail Federation's 2026 conference; it's the retail industry's biggest conference, and typically sets the tone for the year. The mood at NRF was cautiously optimistic, with brands and retailers showing off their best use cases of agentic commerce and AI tools to help with checkout and discovery. Waldow explains how the week also saw announcements from the likes of Google, and Microsoft about the tools they're deploying for retailers to try. But at the same time, executives said there is still some friction, with many attendees themselves saying they don't trust AI to do their shopping for them. Barkho discuss how beyond technology, brands talked about how to court today's shoppers by focusing on value, and the ways they're looking to stay relevant. Other key themes discussed on the show include: How AI in retail has shifted from hypothetical use cases to case studies of practical applications  The far-fetched robotics and technologies seen on the Expo Floor  Brands becoming less vocal about tariffs and immigration-related challenges as they focus on growth in a complex landscape

Live from NRF, The Voice of Retail welcomes Caila Schwartz, Director of Consumer Insights and Strategy at Salesforce, for a data-driven conversation on what truly shaped Holiday 2025—and what retailers must prepare for next.Salesforce sits at the center of global commerce, analyzing transactions from more than 1.5 billion consumers across digital and physical retail. That scale gives Caila a rare, real-time view into how shoppers actually behave, not just how they say they behave. In this episode, she shares clear, actionable insights into Black Friday, Cyber Monday, and the evolving dynamics of the holiday shopping season.One of the biggest surprises was Canada's performance. Canadian e-commerce sales grew roughly 11 percent year over year, significantly outpacing the U.S. market. However, that growth was driven by value-seeking behaviour rather than higher prices. Canadian shoppers leaned heavily into promotions and buy-now-pay-later tools, while average selling prices declined—signaling ongoing cost sensitivity despite strong demand. Retailers responded by delivering deeper discounts, particularly late in the promotional cycle.Caila explains how Cyber Monday has evolved from an e-commerce invention into a powerful psychological deadline. Salesforce data shows the final hours of Cyber Monday generate some of the highest shopping activity of the entire season. Even more telling, retailers extended aggressive promotions into the Tuesday after Cyber Monday, reflecting a more flexible, demand-responsive pricing strategy amid macroeconomic uncertainty.The episode also explores the resurgence of buy-online-pick-up-in-store. In the final days before Christmas, more than a third of online orders were fulfilled through BOPIS, highlighting how tightly integrated digital and physical retail have become.Finally, the conversation turns to artificial intelligence and agentic commerce. Caila outlines why 2025 was largely about AI-driven efficiency, while 2026 will be defined by AI-led customer experience. Retailers that launched branded shopper agents saw materially stronger growth, reinforcing the importance of “owning the conversation” rather than relying solely on third-party platforms. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

The salient point of this discourse revolves around the notable decline in furniture sales amidst an overall robust performance in retail sales during the holiday season. As we delve into the dynamics at play, we observe that while total retail expenditures exhibited commendable growth, the home furnishings sector experienced a year-over-year downturn, thereby underscoring a potential shift in consumer priorities. Furthermore, we elucidate the ramifications of declining residential construction activity, which inevitably affects the demand for furniture, as fewer new homes correlate with diminished large furniture purchases. Concomitantly, we scrutinize the implications of global supply chain fluctuations, particularly the anticipated decrease in import cargo volumes at major U.S. ports, which portends tighter availability of essential goods and materials. Lastly, we reflect on the evolving landscape of the furniture retail market, characterized by significant corporate transformations, strategic growth initiatives, and the burgeoning integration of artificial intelligence within manufacturing processes, all of which are poised to redefine the industry's future trajectory. As we reflect upon the current landscape of the furniture industry, it becomes evident that numerous factors are at play, influencing both consumer behavior and market dynamics. The latest data indicates that while overall retail sales have surged in December, the furniture sector has experienced a slight downturn. The National Retail Federation's report underscores that, despite a marginal improvement from November, year-over-year sales in home furnishings have declined. This discrepancy raises pertinent questions regarding consumer priorities during the holiday season and suggests a potential shift in spending habits that may not favor larger home purchases. The analysis further extends to the implications of reduced residential construction activity, which has significant ramifications for the demand for furnishings. A decrease in new home completions inherently limits the mobility of consumers, thereby constraining their need for large furniture acquisitions. This correlation reveals a critical aspect of the furniture market: its dependence on the health of the housing sector and indicates that fluctuations in construction rates can have downstream effects on retail performance. Moreover, the episode elucidates the challenges posed by global supply chain constraints, particularly in the context of diminished import volumes at major U.S. ports. As retailers contend with tighter supply and longer lead times, the strategic management of inventory becomes increasingly crucial. Coupled with recent trade policy developments, such as the new tariffs on imports from nations trading with Iran, the industry faces an uncertain terrain. This confluence of factors necessitates a proactive approach from furniture manufacturers and retailers, who must adapt to these evolving challenges with innovative strategies and a keen awareness of market signals to sustain competitiveness and drive growth.Takeaways:Recent data reveals a significant disparity between overall retail sales growth and the home furnishings sector, indicating potential challenges ahead.As construction activity declines, the ripple effects on furniture demand are becoming increasingly evident, necessitating strategic adjustments from retailers.The introduction of a new trade tariff could profoundly influence the furniture supply chain, introducing further uncertainty into international trade dynamics.Amidst store closures, certain retailers like Bob's Discount Furniture are...

In this Omni Talk Retail episode, Matthew Shay, President and CEO of the National Retail Federation, joins us live from NRF's Big Show from the Vusion podcast studio to break down what's really happening in retail right now. From consumer resilience to affordability pressures, Matt reveals the dual forces shaping 2025's surprisingly strong performance and what that means for 2026. He shares exclusive insights on holiday season results, policy challenges retailers navigated, and why AI is becoming the ultimate force multiplier for businesses of all sizes. Plus, Matt drops a bold prediction about transformation, partnerships, and alliances coming in 2026 that nobody's talking about yet.

Google has expanded its Gemini AI chatbot by partnering with Walmart, Shopify, Wayfair, and other retailers to enable users to browse products, receive personalized recommendations, and complete purchases directly within the chat interface. The instant checkout feature allows customers to make payments without leaving the app, and Walmart users can link accounts for tailored suggestions and cart integration. The announcement was made at the National Retail Federation's annual convention, with similar AI shopping initiatives underway at OpenAI and Amazon. Salesforce reported that artificial intelligence influenced $272 billion in global retail sales during the recent holiday season. Gemini's new shopping features are currently available in the United States, with plans for international expansion.Learn more on this news by visiting us at: https://greyjournal.net/news/ Hosted on Acast. See acast.com/privacy for more information.

As Retail Gets Real reaches its 400th episode, we're joined by Matthew Shay, president and CEO of the National Retail Federation, for a special conversation reflecting on the year that was, and what it reveals about the future of retail. The milestone episode offers a comprehensive look at the forces that shaped the industry in 2025, from global expansion and trade policy to consumer behavior and artificial intelligence.(00:00:00) Marking 400 episodes and setting the stage for retail's future(00:05:35) Trade policy, tariffs and the cost of uncertainty(00:10:00) Keeping the consumer at the center of retail policy(00:12:10) Understanding today's consumer: anxious, adaptable and still spending(00:17:24) Making sense of AI without getting overwhelmed(00:25:01) Investing in the future of retail leadership and educationThe National Retail Federation is the world's largest retail trade association.Every day, we passionately stand up for the people, policies and ideas that help retail succeed.Resources:• Learn more about NRF's work on behalf of the retail industry in 2025 at nrf.com/2025• Get ready for Retail's Big Show in NYC• Become an NRF member and join the world's largest retail trade association• Learn about our retail education platform, NRF Foundation, at nrffoundation.org• Learn about retail advocacy at nrf.com/advocacy• Find more episodes at retailgetsreal.comRelated:• 375: Tech, trade and taxes: What's impacting retail in 2025• 332: The state of retail heading into 2024

In the first episode of The Voice of Retail for 2026, host Michael LeBlanc is joined by John Bayliss, Chief Executive Officer of Mastermind Toys, for an in-depth conversation on specialty retail, the evolving toy category, and why franchising has become a central pillar of the brand's next phase of growth.Bayliss brings a rare operator's perspective shaped by a global career in consulting and senior leadership roles at some of the world's largest retailers. After years advising businesses, he made the conscious shift to operational leadership, seeking accountability and hands-on impact. That decision now defines his approach at Mastermind Toys, where leadership is deeply connected to store teams, customers, and day-to-day execution.The conversation explores what differentiates Mastermind Toys in a crowded and price-driven category. Bayliss emphasizes that the brand's competitive advantage lies in expert-led curation, play-based learning, and trust. Rather than competing on discounts, Mastermind helps parents and gift-givers navigate an increasingly complex toy landscape with confidence—through knowledgeable “play experts,” free gift wrapping, and assortments designed to spark curiosity and development.A major focus of the episode is Mastermind Toys' new franchising model, which Bayliss positions as a strategic response to both market conditions and the importance of local connection. With nearly 50 stores across Canada and recent expansion into Quebec, Mastermind is now using franchising to scale more effectively while preserving the brand's community-driven DNA. Bayliss explains that local owner-operators bring deeper market knowledge, stronger community ties, and a level of personal investment that enhances store performance and customer experience—something difficult to replicate through centralized growth alone.We also discuss how franchising integrates with omnichannel retail. Stores play a critical role not only as experiential hubs but also as fulfillment centers, supporting services like same-day, gift-wrapped delivery and buy-online-pickup-in-store. This model turns physical locations into engines of both convenience and brand loyalty, benefiting corporate and franchise partners alike.The episode further examines the broader toy retail landscape, including seasonality, vendor consolidation, and shifting consumer expectations. Bayliss argues that while the industry has faced disruption, demand remains resilient as parents become more intentional about play, seeking quality, creativity, and screen-free experiences year-round.The discussion concludes with a forward-looking view on retail trends and technology. Bayliss cautions against adopting AI for its own sake, stressing that technology must reinforce a clearly defined value proposition. Ultimately, success for Mastermind Toys means expanding through franchising while remaining the trusted destination families turn to “when it really matters.” Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In today's Cloud Wars Minute, I connect the dots between tech disruption and retail transformation.Highlights00:15 — We see now the true emergence from what I've called for a long time the AI Revolution, now into the AI Economy. NVIDIA, with a strategic partnership with Mercedes-Benz, is not just Mercedes-Benz using a little bit of NVIDIA's software inside its new cars. It's calling it an AI-driven car. Google then also stepped outside of the tech industry to buy an energy firm.01:15 — Could it be the merging of the energy and the tech industries here to provide the power behind AI? Next week there'll be the giant National Retail Federation show. I suspect that, you know, 80 or 90% of the announcements there will be about new technology and AI and cloud being used to revolutionize and further stimulate innovation and growth in the retail sector.03:31 — So I think what we'll see here throughout 2026 — it's been a busy first week or so in here — we're going to see the entire global economy rocked by these changes, as AI is infused into every facet of what businesses are doing, and the AI providers and cloud providers begin to move laterally and, in some cases, aggressively into different markets here.04:30 — We've seen the pace of these massive, disruptive revolutions — upheavals in business cycles — go from, you know, centuries to decades to years. And to the leadership — not only in the tech companies that I cover, but in their customers — has to be one where, you know, the enemy here is time. There's no chance to sit back, play it safe, wait and see what my competitors do.05:06 — They'll get the first-mover status, but I'll come in with a smarter approach. I just — I think those days are over. We've got a long article coming up about this on CloudWars.com that goes into more detail and offers lots of examples of what I've touched on here today. Visit Cloud Wars for more.

Today just seemed like the perfect day to review the Trump Tariffs and that's where we'll begin. This is the Business News Headlines for Friday the 26th day of December.  We hope you had a wonderful Christmas holiday and thanks for listening.  In other news, some interesting trends appeared for retail and we'll share.  Speaking of retail what the National Retail Federation says about…returns. We'll check the numbers in The Wall Street Report and Budweiser has announced it is closing three manufacturing plants in various parts of the country.  Why?  We'll share what we know and who will be impacted. Ready? Let's go! Thanks for listening! The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

In this timely episode of The Voice of Retail, host Michael LeBlanc is joined by Aamir Lakhani, Global Director of Threat Intelligence and Artificial Intelligence at Fortinet, for a deep and sobering conversation on the evolving cyber threat landscape facing retailers as they close out 2025 and prepare for 2026.Lakhani leads adversarial AI research within FortiGuard Labs, Fortinet's global R&D arm, where his team studies how cybercriminals—ranging from lone actors to state-sponsored groups—exploit technology, human behaviour, and increasingly, artificial intelligence. With Fortinet protecting over half of the world's firewall traffic, Lakhani brings unparalleled visibility into global cybercrime trends.A central theme of the discussion is the explosion of credential-based attacks, where hackers no longer “break in” but simply log in using stolen usernames and passwords. Lakhani explains how years of data breaches have enabled automated attacks across thousands of retail, banking, and corporate systems, often at massive scale. Two-factor authentication, passkeys, and password-less systems are no longer optional—they are table stakes.The conversation then turns to AI-driven fraud, which Lakhani describes as one of the most urgent threats retailers face today. From deepfake voice scams impersonating CEOs to hyper-personalized phishing attacks fueled by social media data, AI has dramatically lowered the cost and increased the sophistication of fraud. On a scale of concern, Lakhani rates AI fraud “off the charts.”LeBlanc and Lakhani also explore deceptive domains, poisoned AI shopping results, and the risks associated with buy-now-pay-later programs, which fraudsters increasingly exploit through urgency-based scams. Importantly, Lakhani emphasizes that cybersecurity is now a shared responsibility across platforms, retailers, and consumers—especially as many small and mid-sized retailers rely heavily on platforms like Shopify.Looking ahead to 2026, Lakhani offers clear guidance for retail leaders: invest in education, embrace AI-powered security tools, and do not shy away from automation. Cybersecurity, he argues, is no longer just an IT issue—it is a brand trust issue, a revenue protection issue, and a core leadership responsibility. Cyberthreats Targeting the 2025 Holiday Season: What CISOs Need to Know and the report Cyber Threat Landscape Overview for the 2025 Holiday Season. The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Retail's Big Show has long been the industry's can't-miss gathering.In this episode of Retail Gets Real, we get an inside look at what's ahead for NRF 2026, straight from the leaders who bring the event to life. We're joined by Susan Newman, senior vice president of event strategy at the National Retail Federation; Jill Dvorak, senior vice president of content; and Scot Case, vice president of corporate social responsibility and sustainability and executive director of NRF's Center for Retail Sustainability, to preview what attendees can expect at the retail industry's most influential event.(00:00:00) What “The next now” means for retail(00:04:42) Inside the NRF Expo experience(00:07:03) Keynotes, AI and must-see content(00:10:20) Networking, celebrations, and shared experiences(00:11:29) Introducing NRF Rev and the circular economy(00:13:27) Insider tips for navigating Retail's Big ShowThe National Retail Federation is the world's largest retail trade association.Every day, we passionately stand up for the people, policies and ideas that help retail succeed.Resources:• Get ready for Retail's Big Show in NYC• Learn more about the all new NRF Rev• Become an NRF member and join the world's largest retail trade association• Learn about our retail education platform, NRF Foundation, at nrffoundation.org• Learn about retail advocacy at nrf.com/advocacy• Find more episodes at retailgetsreal.comRelated:• 371: NRF 2025 preview: Big things are coming to Retail's Big Show• 375: Tech, trade and taxes: What's impacting retail in 2025

This episode of Furniture Industry News elucidates the remarkable performance of certain home furnishings retailers during the recent holiday season, particularly highlighting the success of companies such as 1915 South and Morris Furniture, which experienced significant sales increases attributed to astute marketing strategies, well-prepared showrooms, and enticing financing options. Despite these successes, we confront a more sobering reality, as the industry grapples with substantial financial setbacks, evidenced by the bankruptcy or closure of seven major retailers since early 2024, resulting in a loss of over $3.8 billion in sales. Within this tumultuous economic landscape, we examine the mixed signals emanating from various market indicators, including a notable decline in consumer confidence coupled with a modest uptick in existing home sales and mortgage rates. Importantly, the consumer sentiment survey reveals a pronounced inclination towards comfort and coziness, suggesting a lucrative opportunity for retailers who can align their offerings with this prevailing desire. Ultimately, while we navigate through the challenges and uncertainties of the current market, there exists a compelling argument for those who prioritize listening to consumer needs and adapting their strategies accordingly.Takeaways: The recent holiday sales period has demonstrated remarkable growth among several key home furnishings retailers, particularly noted through significant increases in sales figures during Black Friday weekend. While many retailers have experienced a positive uptick in sales, some companies, such as Miskelly Furniture, reported disappointing results when compared to the previous year's performance. The financial landscape for the furniture industry has been tumultuous, with seven major retailers filing for bankruptcy since 2024, indicating a severe strain on the market. Despite the challenges facing the industry, there are encouraging signs of stabilization among U.S. furniture manufacturers, evidenced by a significant increase in new orders and improved shipment rates. Consumer sentiment, as revealed by recent surveys, indicates a strong preference for comfort during the winter months, presenting a unique opportunity for retailers to cater to this desire for coziness. Looking ahead, the National Retail Federation projects a modest increase in holiday sales, fostering a cautiously optimistic outlook amidst economic uncertainties.

In this episode of The Voice of Retail, host Michael LeBlanc sits down with Mat Povse, President of Best Buy Canada, live on the stage in Vancouver at Retail Council of Canada's Retail West stage for a wide-ranging and candid conversation on leadership, innovation, omnichannel retail, and the future of consumer technology in Canada.Povse begins by unpacking what is currently working at Best Buy Canada, pointing to strong financial momentum driven by a clear sense of purpose: understanding why the retailer exists and how it adds value in a crowded technology marketplace. He emphasizes that Best Buy is not simply a retailer, but a people-first organization built on adaptability, humility, and a culture that embraces constant change. That mindset has enabled the company to modernize approximately 85% of its Canadian store fleet, with plans to reach full modernization across all 320 locations—an achievement Povse notes is rare by global retail standards.The conversation explores the evolving role of physical stores in an attention-scarce world. Povse explains how Best Buy balances frictionless transactions for efficiency-driven shoppers with high-touch, consultative experiences for customers overwhelmed by complex technology decisions. This dual mandate—serving both mass market and specialty retail needs—defines Best Buy's in-store strategy and underpins its omnichannel ecosystem.LeBlanc and Povse also examine post-pandemic tailwinds, including technology refresh cycles following the COVID “buy-forward” period. Povse outlines how innovation from major vendors, operating system upgrades, gaming launches, and AI-enabled devices are fueling renewed demand. He positions Best Buy as a critical platform for brands bringing new technology to market, reinforcing its role as both retailer and technology authority.A significant portion of the discussion focuses on Best Buy Express, the partnership with Bell that rapidly expanded the retailer's physical footprint by opening 167 stores in just five months. Povse describes the initiative as “fiercely successful,” highlighting how Express locations are driving both in-store traffic and incremental online sales in previously underserved markets.The episode also dives into Best Buy's early leadership in retail media and marketplace strategy. Povse frames Best Buy as a platform connecting first- and third-party sellers with consumers across stores, digital channels, and media assets—while stressing the importance of protecting the customer experience. He underscores that retail media must enhance relevance, not create friction.Finally, Povse reflects on leadership philosophy, advocating for collaborative decision-making, discretionary effort, and values-driven culture. He closes with practical advice for retailers and vendors alike: build the right team, listen more than you speak, understand your business at both micro and macro levels, and lead with honesty and humility. The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

The Voice of Retail welcomes back Sean McCormick, Vice President, Business Development, Moneris Data Services, for a fast-moving, data-rich breakdown of the most closely watched retail moment of the year: Black Friday 2025. As the executive helping steer Moneris's industry-leading data capabilities, McCormick offers a uniquely authoritative look at what Canadians actually did when the doors opened and the deals dropped.McCormick begins by explaining how Moneris has evolved into one of Canada's most trusted retail intelligence platforms. Processing debit and credit payments across all major card brands, from tap to insert, Moneris touches roughly one-third of all transaction volume in the country. This broad reach allows the team to spot real consumer behaviour in real time, without relying on sentiment models or estimates. Even more crucial, McCormick reveals that Moneris applies a same-store methodology to exclude merchant growth and terminal expansion—ensuring Black Friday results reflect genuine consumer activity, not changes in Moneris's business footprint.Heading into the season, Moneris surveyed Canadians about their holiday spending intentions. Only a small percentage planned to spend more this year, while a much larger share expected to spend less. Those expectations align with continued inflationary pressure, particularly around essentials like groceries, that increasingly crowd out discretionary spending opportunities.So—did this sentiment show up in the numbers?McCormick confirms that Black Friday still packs a punch, driving more than a 20% spike over the previous Friday as Canadians showed up ready to shop. However, total Black Friday spending declined compared to last year, revealing a measurable shift in consumer behaviour. Rather than abandoning the day, shoppers appear to be more careful, deliberate, and value-driven—engaging when it matters, but spending less overall.The conversation also explores how the timing of Christmas on the calendar influences the competition between Black Friday and the last shopping weekend of December, and why certain retail categories remain far more dependent on the event than others. For independent retailers, national brands, and retail strategists alike, these insights offer tangible implications for everything from promotional timing to inventory planning.This episode is essential listening for retail leaders seeking clarity in a changing marketplace. McCormick not only brings the numbers—he explains what they mean, why they matter, and how retailers can use them to navigate the weeks and quarters ahead. The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

With news headlines shouting doom and gloom in every direction, is the National Retail Federation's record-breaking $1 trillion holiday forecast wishful thinking? Or something more nuanced? “The consumer is sentimentally weak, but fundamentally sound,” explained Mark Mathews, chief economist and executive director of research for the NRF in a special podcast episode for Retail Rx with Ian Fredericks, chief executive officer of Hilco Global Capital Solutions and executive director of Hilco's Consumer and Retail platform. That's important because the consumer is powering our economy more than ever before. Today, 68 percent of GDP is driven by consumer spending—the largest percentage in the past 15 years. “While lower-income households are definitely struggling, what we have seen over the course of the year is that all households have protected their spending on loved ones,” said Mathews. “Mother's Day, Father's Day, Valentine's Day, Back to School, Halloween… we've had at or near record levels of spend across all of those events.” Essentially, it's the nature of spending that has changed, and to safeguard that spending, many have pulled back in other areas like recreation or travel. Consumers have also shifted to more promotional spending that squeeze margins. “The retailer is constrained because prices are rising, so while retailers will offer sales that are important to consumers, we may not see the breadth of sales that we've seen before,” Mathews said.   The NRF has been analyzing data and advising retailers for over a century. The November/December season represents roughly 20 percent of the year's retail sales for many retailers. Learn more about your ad choices. Visit megaphone.fm/adchoices

National Retail Federation reports that a record 202.9 million people shopped between Thanksgiving and Cyber Monday this year, easily topping last year's 197 million, and beating the national retail federation's forecast by about 16 million people. This keeps sales growth projections on track for a 3.7. To 4.2% increase over the 2024 numbers totaling overall spend at over $1 trillion for the first time ever. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

November 29 2025 9AM;Officials say the 29-year-old suspect, who will likely be charged with first-degree murder, was an Afghan National who previously served alongside U.S. troops. The shooting claimed the life of 20-year-old National Guard soldier Sarah Beckstrom while the other Guardsman, 24-year-old Andrew Wolfe remains in critical condition. David Noriega joins The Weekend to discuss Lakanwal's background from where he lived in Bellingham, WA.For more, follow us on social media:Bluesky: @theweekendmsnow.bsky.socialInstagram: @theweekendmsnowTikTok: @theweekendmsnow To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

November 29 2025 7AM;The State Department paused all asylum decisions and stopped issuing visas to people from Afghanistan. The decisions comes after President Trump threatened to "permanently pause" immigration from some countries and remove millions of immigrants by revoking their legal status in the wake of Wednesday's tragedy. Akayla Gardner and David Rohde join The Weekend to discuss the fallout from this week's shooting.For more, follow us on social media:Bluesky: @theweekendmsnow.bsky.socialInstagram: @theweekendmsnowTikTok: @theweekendmsnow To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Affordability Narrative Democrats were previously dismissing inflation and now emphasizing affordability. Democrats are trying to portray the economy as a disaster and blame Trump. Gas Prices & Energy Positive news: Thanksgiving gas prices at their lowest since the pandemic. National average forecast: $3.02 per gallon. Nearly 30 states have prices under $3; Oklahoma leads at $2.50. Liberal states like California have much higher prices ($4.63), attributed to regulation and taxation. Trend framed as a result of Trump’s energy policies. Holiday Spending U.S. holiday spending expected to top $1 trillion for the first time. Mixed consumer sentiment: Surveys show some tightening (Gen Z plans to spend 23% less). National Retail Federation predicts sales growth of 2.9–3.4%. Concerns about tariffs and shipping delays; advice to shop early. Thanksgiving Meal Costs Down 5% from last year, lowest in four years. Average cost for 10 people: $55.18. Sharp decline in turkey prices (down 16%). Contrast with Biden-era inflation: Prices surged 14% in 2021 and 20% in 2022. Overall increase of ~24% during Biden’s term. Please Hit Subscribe to this podcast Right Now. Also Please Subscribe to the The Ben Ferguson Show Podcast and Verdict with Ted Cruz Wherever You get You're Podcasts. And don't forget to follow the show on Social Media so you never miss a moment! Thanks for Listening X: https://x.com/benfergusonshowYouTube: https://www.youtube.com/@VerdictwithTedCruzSee omnystudio.com/listener for privacy information.

In the latest episode of The Voice of Retail, host Michael LeBlanc sits down with Liza Amlani, Chief Merchant and Principal of Retail Strategy Group, who returns to the podcast to share timely insights from her new book, "The Material Life: Process Innovation for Retailers and Brands" Recognized globally as a retail thought leader, Amlani brings her two decades of merchandising expertise to a provocative argument: the retail industry has been obsessed with what products it sells, while neglecting how those products are made—a blind spot costing brands both time and money.Amlani illustrates how process innovation begins long before a product hits the shelf. Traditional apparel development starts with a design concept, hunting for materials to match. Her materials-first model flips that dynamic, accelerating time to market, reducing over-development, and eliminating redundant fabric, trim, and colour decisions. She cites examples where retailers were creating thousands of unnecessary material variations—like zippers—without realizing the margin erosion and operational chaos this creates.Throughout the conversation, Amlani explains how silos between merchants, sourcing, materials, design, and marketing teams create a “butterfly effect” where one late-stage decision can unravel deadlines, sample production, and vendor negotiations. Breaking those silos strengthens governance, reduces waste, and aligns teams around measurable outcomes including her Material Adoption Rate (MAR) framework—an accountability tool that tracks how many material developments actually make it into assortments.The episode also explores the rising influence of AI in fabric research and digital product creation, the impact of sourcing regulations emerging in North America and Europe, and how leading brands like lululemon are quietly reshaping their operating models through materials-led go-to-market roles. Amlani argues that brands embracing transparency, vendor partnership, and digital material workflows will unlock significant margin upside at a time when inflation, tariffs, supply chain friction, and fast-fashion disruptors are redefining consumer expectations.Finally, the discussion turns to the road ahead. As retailers prepare for 2026, Amlani urges leaders to rethink the fabric of product creation itself, invest in consumer-centric assortments, and treat materials not as an afterthought but as a strategic asset. For retailers, merchants, product developers, and sourcing teams eager to future-proof their business, this episode is a masterclass in modern merchandising excellence. The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Black Friday is the busiest shopping day of the year, and most of us should carefully approach it with a plan. As we hunt for deals, compare prices and try to stretch our dollars a little further, new AI tools could help us accomplish all of that. The National Retail Federation says a new record will be set for Thanksgiving weekend shopping with almost 200 million shoppers are planning to head to stores and shop online. FOX's Tonya J. Powers speaks with Trae Bodge, a smart shopping expert with a passion for helping you save money, who shares with us Black Friday and Cyber Monday shopping tips. Click Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To Follow 'The FOX News Rundown: Evening Edition' Learn more about your ad choices. Visit podcastchoices.com/adchoices

Black Friday is the busiest shopping day of the year, and most of us should carefully approach it with a plan. As we hunt for deals, compare prices and try to stretch our dollars a little further, new AI tools could help us accomplish all of that. The National Retail Federation says a new record will be set for Thanksgiving weekend shopping with almost 200 million shoppers are planning to head to stores and shop online. FOX's Tonya J. Powers speaks with Trae Bodge, a smart shopping expert with a passion for helping you save money, who shares with us Black Friday and Cyber Monday shopping tips. Click Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To Follow 'The FOX News Rundown: Evening Edition' Learn more about your ad choices. Visit podcastchoices.com/adchoices

Black Friday is the busiest shopping day of the year, and most of us should carefully approach it with a plan. As we hunt for deals, compare prices and try to stretch our dollars a little further, new AI tools could help us accomplish all of that. The National Retail Federation says a new record will be set for Thanksgiving weekend shopping with almost 200 million shoppers are planning to head to stores and shop online. FOX's Tonya J. Powers speaks with Trae Bodge, a smart shopping expert with a passion for helping you save money, who shares with us Black Friday and Cyber Monday shopping tips. Click Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To Follow 'The FOX News Rundown: Evening Edition' Learn more about your ad choices. Visit podcastchoices.com/adchoices

You're listening to American Ground Radio with Louis R. Avallone and Stephen Parr. This is the full show for November 25, 2025. 0:30 A Florida Democrat in Congress is in hot water after her company asked for $50,000 in COVID relief…and the federal government accidentally dropped $5 million into her account. Instead of reporting it, she allegedly kept it, bought a three-carat diamond ring, and even funneled some of the cash into her own campaign. Now she’s facing federal charges, and for once, accountability might actually be landing inside the Democratic Party. But will justice stick, or will politics bail her out—again? 10:00 Plus, we cover the Top 3 Things You Need to Know. Current US Senator Tommy Tuberville has announced he plans on running for Governor of Alabama next year since current Governor, Kay Ivey is term limited out of office. A judge in Minnesota has overturned a jury's guilty verdict in the massive fraud case against Abdifatah Yusuf. West Virginia Senator Jim Justice has agreed to pay more than $5 million in back taxes to the IRS. 12:30 Get Performlyte from Victory Nutrition International for 20% off. Go to vni.life/agr and use the promo code AGR20. 13:00 Despite all the doom-and-gloom headlines about how “the economy is struggling” and “Americans can’t afford anything,” shoppers are about to blow past last year’s spending. The National Retail Federation says Americans are on track to drop over $1 trillion between Thanksgiving and Cyber Monday—up from $970 billion last year. And no, that jump can’t be blamed on inflation alone. People are actually choosing to spend more. 15:30 Who hosts Thanksgiving in your family? American Mamas Teri Netterville and Kimberly Burleson dive into the holiday chaos — last-minute plan changes, split gatherings, fried turkey, and even a legendary high-heel touchdown during family flag football. Plus, the sweet stories, the cooking disasters, and the grandmothers who made it all look effortless. It’s a warm, funny look at how families really decide where Thanksgiving happens… and why sometimes the only thing that truly matters is who’s making the stuffing. 23:00 Is the media stirring up chaos again? We call out the networks pushing shaky narratives, unpack why these reports don’t add up, and talk about how some outlets seem more interested in undermining the administration than informing the public. 26:00 Elon Musk just dropped a simple new Twitter feature — and it’s blowing the lid off armies of fake “MAGA” accounts that were never American at all. We’re talking trolls from Bangladesh, Eastern Europe, Africa, all posing as Trump supporters and stirring up chaos inside the movement. Now, with one click on “About This Account,” users are exposing them left and right. What did this reveal, how deep does the deception go, and what does it mean for the infighting we’ve seen online? 32:00 Get Prodovite Plus from Victory Nutrition International for 20% off. Go to vni.life/agr and use the promo code AGR20. 32:30 Trump derangement syndrome has officially gone professional. This week, even the architect working on the White House remodel is under fire. Not a politician, not an adviser — an architect. Members of the American Institute of Architects are suddenly questioning his ethics, his permits, his historical paperwork… all because he took a job for President Trump. Never mind that the White House has been renovated, rebuilt, and reimagined by countless architects under past administrations with zero drama. Now? They want this guy’s license. We break down the latest example of how no one around Trump is considered “safe” anymore — not even the guy holding the blueprints. 35:00 A new YouGov Thanksgiving poll is out, and it’s serving up some surprising numbers along with the turkey. Most Americans are gearing up to spend the holiday with family — and most aren’t expecting a political brawl at the dinner table. But the real twist? Democrats are more than twice as likely as Republicans to brace for a fight. We break down what the data says about gratitude, identity, and why some families head into Thanksgiving ready to give thanks… while others show up ready for round one. 40:00 Senator Ruben Gallego of Arizona woke up to find some of his private texts leaked all over the place. And in those messages, he absolutely torched his own party, complaining that Democrats “don’t let men be men or women be hot,” before dropping the now-infamous line: Dem women look like dem men, and dem men look like women. Democrats are saying, "Whoa." 41:30 And we finish off with President Trump's pardon of the turkeys for Thanksgiving. See omnystudio.com/listener for privacy information.

We kicked off the program with four news stories and different guests on the stories we think you need to know about! The trending gifts and products for this holiday season in 2025, according to Google trends. New data from the National Retail Federation finds holiday sales will surpass $1 trillion for the first time this year.Guest: Jennifer Jones - Google Tech Expert The “Harlem Globetrotters 100 Year Tour” is coming to TD Garden in Boston on Dec. 26 (2p and 7p)!Guest: Lucius “Too Tall” Winston – Guard for the Harlem Globetrotters A Polar vortex could bring a drop in temperatures right after Thanksgiving. Here’s what to know.Guest: Ken Mahan – Meteorologist for the Boston Globe Navigating Grief During the Holidays.Guest: Rev. Peter Michael Preble - Pastor & Teacher at the Berkley Congregational Church in Berkely, Massachusetts, Hospice Chaplain at Norwell Visiting Nurse Association and Hospice See omnystudio.com/listener for privacy information.

Rep. Marjorie Taylor Greene of Georgia announced Friday she will resign from Congress and that her last day will be in January. CBS News' Nikole Killion has the latest. Chris Krebs, former director of the Cybersecurity and Infrastructure Security Agency, joins "CBS Mornings" to discuss his new Masterclass and share ways people can protect themselves from online scams, identity theft and deepfakes. Consumers are expected to spend more than $1 trillion this year on holiday shopping, according to the National Retail Federation. In an exclusive interview, Gap Inc.​​ CEO Richard Dickson talks about how he's preparing for the road ahead as shoppers remain anxious about the economy. Beloved father-son triathletes Jeff and Johnny Agar are getting back in the saddle months after Jeff faced a near-fatal diagnosis. In June, at just 62 years old, Jeff underwent triple bypass surgery. David Begnaud has more on the story for his series "Beg-Knows America." Gotham FC players Rose LaVelle and Emily Sonnett join "CBS Mornings" to talk about their tense NWSL championship game against the Washington Spirit, and LaVelle's game-winning goal in the 80th minute that secured the trophy on Saturday. Solo diners are fleeing to the Bayonet seafood restaurant in Birmingham, Alabama, as the restaurant caters to the "party of one." CBS News' Jan Crawford scored a seat at the joint, and spoke to chef Rob McDaniel about the experience for our series "The Dish." To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

In this engaging and wide-ranging episode of The Voice of Retail, Michael reconnects with Selwyn Crittendon, CEO and Chief Sustainability Officer for IKEA Canada, nearly two years after his arrival in the Canadian market. Selwyn reflects on his remarkable journey through IKEA over the past 23 years—from his early days in the Washington, D.C. store to leading Canadian operations—and offers an inside look at how the iconic retailer is transforming itself for the future.Selwyn begins by recounting his promise upon joining IKEA Canada: visit every unit in the country and meet the 7,000-plus coworkers who bring the brand to life. That coast-to-coast journey delivered deep insight into the business, its people and customers, the affordability crisis shaping Canadian retail, and the macro forces—tariffs, trade tensions, supply chain disruptions—reshaping global commerce. IKEA's response? A relentless focus on affordability and sustainability as its “new superpower.” Over the past two years, the company has invested over $130 million in price reductions, ensuring home furnishings remain accessible to the many, not the few.The conversation then turns to IKEA Canada's evolving footprint: 16 large-format stores, a nationwide omni-channel network, customer distribution centres, planning studios, pickup points and over 1,000 FedEx parcel locations. Selwyn lays out the strategy behind IKEA's multiformat expansion—why big blue boxes remain essential, and how plan-and-order points allow IKEA to flex into more communities. The brand's omni-channel transformation—accelerated through the pandemic—continues with major fulfilment investments in Toronto and Vancouver aimed at seamless, channel-agnostic shopping.Selwyn also breaks down the brand's thematic focus areas. Last year's theme, sleep, delivered new product development, education, and marketing storytelling. This year, IKEA shifts to cooking and eating, aligning with customer behaviour for an affordable, sustainable home and meaningful family connection. The company's food division is booming too—$143 million in sales, 70 million meatballs served—and evolving from “quirky add-on” to strategic growth engine.The duo explores customer behaviour, the integration of data and AI in retail operations, and the rising importance of trust amid an era of synthetic media. Selwyn reinforces IKEA's position: responsible data use, personalisation done properly, and maintaining IKEA Family loyalty as a driver of lifetime relationships.Finally, Selwyn shares his reflections as a new Canadian—embracing the country's diversity, culture, and warmth—and looks ahead to IKEA Canada's upcoming 50th anniversary celebrations. Authentic, inspiring, and forward-looking, this episode is a must-listen for anyone passionate about modern retail, leadership, culture, and the future of accessible, sustainable living.  The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this highly anticipated annual episode of The Voice of Retail, host Michael LeBlanc welcomes back Eric Morris, Managing Director of Retail at Google Canada, to unpack Google's 2025 Holiday Retail Insights Report—a tradition that has become a favourite among Canadian retailers. Eric brings more than two decades of experience helping brands leverage Google Search, YouTube, and AI-driven technologies to drive omnichannel performance, and this year's conversation reveals the most transformative shift yet: Canada's first AI-powered holiday shopping season.Eric begins by exploring the deep behavioural changes driving consumer decision-making. According to the report, 73% of holiday purchases were researched in advance, and nearly half occurred more than a week after initial contemplation—a sign that today's shoppers are more choiceful, deliberate, and digitally engaged than ever. He explains that Canadians have long punched above their weight in digital savviness, consistently searching, streaming, and banking online more than global counterparts. But this year stands apart as AI tools—both visible and invisible—reshape the search experience.With AI Overviews, conversational AI mode, and rapidly improving multimodal search, Canadians are now issuing longer, richer, more specific queries. Whether a shopper types, speaks, or snaps a photo to find an item, retailers must be prepared to surface high-quality, AI-ready content. Eric stresses that this shift mirrors prior digital “moments” such as mobile and the pandemic-driven eCommerce surge—but AI is scaling even faster. Nearly half of Canadians plan to use AI tools during holiday shopping, and the true number is likely higher because many encounter AI without realizing it.The conversation also examines the rising influence of Gen Z, the most search-intensive generation. Gen Z shoppers use 10 or more sources when researching purchases and increasingly rely on tools like Circle to Search and YouTube reviews, unboxings, and creator-led content. Their behaviour underscores the need for retailers to deliver richer product information—from enhanced descriptions to 3D imagery to short-form video.Looking toward 2026, Eric outlines the timeless fundamentals retailers must prioritize—being discoverable early, winning peak holiday moments, and understanding omnichannel impact rather than measuring digital purely through eCommerce. But he also emphasizes new imperatives: generating AI-optimized product content at scale, enriching feeds and attributes, and preparing for agentic shopping journeys where AI assists (or even automates) research and selection.Check out Google's Holiday Research 2025 Here.   The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Kevin covered the following stories: the National Retail Federation projects Holiday spending; data from GenLogs drive Trucking industry confidence; the National Federation of Independent Business released their October Small Business Optimism Index; KFF, formerly known as The Kaiser Family Foundation, released their Annual Health Benefits Survey; Kevin has the details; sifts through the data, puts the information into historical perspective, offers his insights and a few opinions along the way.

Kevin covered the following stories: the National Retail Federation projects Holiday spending; data from GenLogs drive Trucking industry confidence; the National Federation of Independent Business released their October Small Business Optimism Index; KFF, formerly known as The Kaiser Family Foundation, released their Annual Health Benefits Survey; Kevin has the details; sifts through the data, puts the information into historical perspective, offers his insights and a few opinions along the way.See omnystudio.com/listener for privacy information.

The National Retail Federation anticipates a 'Green' Christmas... An overly optimistic outlook, given that consumer sentiment is near an all-time low and household debt is near a record high? (at 14:23) --- If this week's early arctic blast has you worried about what's to come this winter, we have some simple tips on keeping your home cozy without freezing your finances (at 25:41) --- Last year, PETA introduced the 'Kind Frog' as an alternative to the dissection of actual animals in high school science classes... But do students get as much out of it if it's not really real? (at 44:48)

The discourse presented herein elucidates the intricate dynamics shaping the furniture industry as of November 10, 2025. Central to our examination is the paradoxical juxtaposition of a robust rebound in overall retail sales, as reported by the Commerce Department, against the notable decline of 1.7% in the furniture and home furnishings sector. This divergence raises critical inquiries regarding consumer behavior, particularly as individuals increasingly prioritize experiential expenditures over substantial home acquisitions, a trend exacerbated by persistent inflation and political instability. Furthermore, our analysis highlights the remarkable outcomes of the recent High Point Market, where exhibitors experienced unexpectedly strong engagement, suggesting a potential reorientation towards product innovation and value amidst an evolving retail landscape. Ultimately, we confront the pressing necessity for the industry to adapt to the transformative influence of artificial intelligence in e-commerce, which has already begun to reshape consumer interactions and purchasing patterns significantly.A comprehensive analysis of the current state of the retail landscape reveals a dichotomy in the performance of various sectors, particularly within the furniture and home furnishings domain. Recent reports from the Commerce Department highlight a robust rebound in overall retail sales for October, showcasing a healthy increase in core sales compared to the previous month and a significant year-over-year growth. This optimistic trend aligns with the National Retail Federation's prediction of a record-breaking holiday season. However, the furniture sector has not shared in this success, experiencing a 1.7% decline year-over-year. This perplexing disparity suggests a shift in consumer priorities, with an apparent preference for smaller purchases and experiential expenditures over significant investments in home furnishings. Despite the backdrop of wage growth and low unemployment rates, consumer sentiment has been adversely affected by persistent inflation, high interest rates, and political instability, leading to a cautious approach among households toward large-ticket items.The recent High Point Market has presented a remarkable counterpoint to the prevailing consumer anxiety, as exhibitors reported unexpectedly strong performances, indicating a potential adjustment to a new normal within the industry. Years of supply chain disruptions have compelled the sector to focus on the fundamentals of product design and value rather than merely logistical concerns. A notable trend observed at the market was the resilience of the case goods market across all price tiers, where suppliers have innovatively utilized materials to deliver attractive designs at accessible price points. Domestic suppliers in the mid-market have capitalized on their advantages, such as shorter lead times, appealing to retailers weary of unpredictable shipping. In the luxury segment, attributes such as craftsmanship, unique materials, and elevated design have driven success, underscoring the importance of a clear value proposition for consumers.Nonetheless, the recovery within the industry remains uneven, as evidenced by Doral Industries' distressing financial results, which contrast sharply with the more favorable outcomes reported by other segments. The company has initiated a strategic pivot toward a leaner wholesale model, consolidating brands and reducing its SKU count, while its juvenile segment has demonstrated resilience amidst these challenges. On a broader scale, the integration of artificial intelligence in e-commerce is rapidly transforming the retail landscape, with substantial increases in referral traffic and conversion rates for AI-driven shopping experiences. As the industry approaches the critical holiday season, the uptick in spending on home goods presents a glimmer of hope, suggesting that the furniture sector...

Americans are forecast to spend $3.9 billion on candy this Halloween, according to the National Retail Federation. That’s up from $3.6 billion last year and $3.1 billion in 2023. NAFB News ServiceSee omnystudio.com/listener for privacy information.

Halloween isn't just a holiday — it's a full-fledged season of fun, community and record-breaking retail activity. Today we're joined by Katherine Cullen, vice president of industry and consumer insights at the National Retail Federation, to unpack how consumers are celebrating Halloween this year and why this festive tradition continues to grow in cultural and economic significance.(00:00:00) Turning homes into haunted experiences(00:05:59) From one night to an entire season(00:08:59) What consumers are buying this Halloween(00:11:25) Costumes that define the season(00:14:57) Why Halloween matters more than everThe National Retail Federation is the world's largest retail trade association.Every day, we passionately stand up for the people, policies and ideas that help retail succeed.Resources:• Get ready for Retail's Big Show in NYC• Become an NRF member and join the world's largest retail trade association• Learn about our retail education platform, NRF Foundation, at nrffoundation.org• Learn about retail advocacy at nrf.com/advocacy• Find more episodes at retailgetsreal.comRelated:• 369: How Butterball builds Thanksgiving traditions with customers• 365: Halloween spending tricks, treats and trends

The Lululemon store on Newbury Street in Boston was hit twice in one week by shoplifters. The thieves made off with over $6K in the first hit and reportedly $700 in the second hit. Police are still looking for the suspects. Retail theft has been on the rise nationwide with Lululemon being a popular target. The 2024 Retail Theft & Violence report by the National Retail Federation shows a 93% increase in the average number of shoplifting incidents per year in 2023 compared to 2019. This trend is accompanied by a 90% increase in dollar loss due to shoplifting over the same period. Boston City Council member Ed Flynn talked about how Boston is tackling shoplifting crimes as Dan has some ideas of his own for how to tackle it.

The Lululemon store on Newbury Street in Boston was hit twice in one week by shoplifters. The thieves made off with over $6K in the first hit and reportedly $700 in the second hit. Police are still looking for the suspects. Retail theft has been on the rise nationwide with Lululemon being a popular target. The 2024 Retail Theft & Violence report by the National Retail Federation shows a 93% increase in the average number of shoplifting incidents per year in 2023 compared to 2019. This trend is accompanied by a 90% increase in dollar loss due to shoplifting over the same period. We talked about how Boston is tackling shoplifting crimes as Dan has some ideas of his own for how to tackle it.

The Lululemon store on Newbury Street in Boston was hit twice in one week by shoplifters. The thieves made off with over $6K in the first hit and reportedly $700 in the second hit. Police are still looking for the suspects. Retail theft has been on the rise nationwide with Lululemon being a popular target. The 2024 Retail Theft & Violence report by the National Retail Federation shows a 93% increase in the average number of shoplifting incidents per year in 2023 compared to 2019. This trend is accompanied by a 90% increase in dollar loss due to shoplifting over the same period. We talked about how Boston is tackling shoplifting crimes as Dan has some ideas of his own for how to tackle it.

The National Retail Federation found that Americans will spend 4-billion dollars on candy in 2025, with average Halloween budgets for candy alone at about $200. Much of this candy is now in the full-size version too. And a recent Halloween survey also found that most of that candy is consumed before children even get a chance to trick or treat. When a people ignore health, nature, and God's creation it is wicked enough, but when that same culture lives in such conditions with no impulse control and in the name of God then it is evil and blasphemous. However, it is possible to have your soul cake and eat it too. *The is the FREE archive, which includes advertisements. If you want an ad-free experience, you can subscribe below underneath the show description.FREE ARCHIVE (w. ads)SUBSCRIPTION ARCHIVEX / TWITTER FACEBOOKWEBSITEBuyMe-CoffeePaypal: rdgable1991@gmail.comCashApp: $rdgable EMAIL: rdgable@yahoo.com / TSTRadio@protonmail.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-secret-teachings--5328407/support.

GDP Script/ Top Stories for October 2nd Publish Date: October 2nd PRE-ROLL: From the BG AD Group Studio Welcome to the Gwinnett Daily Post Podcast. Today is Thursday, October 2nd and Happy birthday to Sting I’m Peyton Spurlock and here are your top stories presented by KIA Mall of Georgia. Piedmont Eastside hosting second annual Rock the Ribbon event Spooky Spirits 5K set for Oct. 18 in Suwanee Comedian Bert Kreischer coming to Gwinnett's Gas South Arena Plus, Leah McGrath from Ingles Markets on cereals All of this and more is coming up on the Gwinnett Daily Post podcast, and if you are looking for community news, we encourage you to listen daily and subscribe! Break 1: Ingles Markets 7 STORY 1: Piedmont Eastside hosting second annual Rock the Ribbon event For the second year, Piedmont Eastside Medical Center is inviting the community to “Rock the Ribbon,” a special event focused on breast cancer awareness. Set for Oct. 23, from 11:30 a.m. to 1:30 p.m., the event will take place in the Breast and Diagnostic Center lobby (Medical Plaza 1, 1700 Tree Lane, Suite 100, Snellville). It’s all part of Breast Cancer Awareness Month. The lineup includes breast cancer survivor and advocate Silvia Garcia as the keynote speaker, along with diagnostic radiologist Dr. M. Aho sharing insights on early detection. Snellville Mayor Barbara Bender will kick things off, and at 12:45, Garcia will lead a caregiver support workshop in Suite 230. STORY 2: Spooky Spirits 5K set for Oct. 18 in Suwanee Dust off your sneakers, grab your costume, and maybe—just maybe—prepare for a cocktail or two, because the Spooky Spirits 5K is haunting Suwanee’s Town Center Park on Oct. 18. This isn’t your average 5K. Think costumes, cocktails, and a whole lot of fun, brought to you by the folks behind the Beer Chaser 5K and sponsored by Southeast Cold. Whether you’re chasing a PR or just strolling with your cocktail-loving crew, this event’s got something for everyone. Here’s the twist: runners can choose to stop at five Spirit Stations along the scenic Suwanee Creek Greenway for 3-ounce cocktail samples—or power through nonstop. Either way, there’s a full cocktail waiting at the finish line (for the 21+ crowd, of course). Costumes? Absolutely. Prizes for Best Female, Male, and Group Costumes will keep the Halloween vibes alive. Plus, every runner gets a long-sleeve T-shirt, medal, and souvenir glass—because bragging rights are a must. Don’t miss out—secure your spot at SpookySpirits5K.com. STORY 3: Comedian Bert Kreischer coming to Gwinnett's Gas South Arena  Bert Kreischer’s bringing his wild, shirtless comedy to Gwinnett this January—because, of course, he is. The “Permission to Party” tour just added a stop at Gas South Arena on Jan. 31, 2026, and if you’ve ever seen Bert, you know it’s going to be equal parts chaos and hilarity. Tickets? They’re up for grabs starting Friday, Oct. 3, at 10 a.m. (set a reminder, seriously). Head to bertbertbert.com to snag yours—because nothing says “start the year right” like laughing until your face hurts. We have opportunities for sponsors to get great engagement on these shows. Call 770.874.3200 for more info. We’ll be right back Break 2: 07.14.22 KIA MOG STORY 4: GGC professor: Start your holiday budgeting now  The holidays sneak up on you, don’t they? Before you know it, you’re knee-deep in wrapping paper and wondering how your credit card bill got so high. Americans, on average, drop $1,200 on holiday gifts each year, according to the National Retail Federation. But Georgia Gwinnett College business professor Dr. Cathy McCrary says a little planning now can save you a lot of stress—and money—later. Her advice? Start simple: Make a list of who you’re buying for. Jot down gift ideas and ballpark prices. Set a savings goal and stick to it. McCrary also suggests breaking your savings into manageable chunks—like setting aside a bit from each paycheck—and even opening a separate account to keep things organized. STORY 5: Tourism sets new record in Georgia Georgia was buzzing last year—tourists, business travelers, you name it. A record 174.2 million visitors poured into the state in 2024, spending a jaw-dropping $45.2 billion. That’s 4% more than the year before, according to Gov. Brian Kemp. Kemp, speaking at a tourism conference in Savannah, credited Georgia’s charm: its mountains, beaches, and everything in between. Business travel was booming too, with 17 million domestic visitors dropping $4.6 billion on conventions and meetings. Tourism, the state’s second-largest economic driver, even saved households $1,285 in taxes, thanks to $5.1 billion in government revenue. We’ll be right back. Break 3: LILBURN DAZE And now here is Leah McGrath from Ingles Markets on cereals Break 4: We’ll have closing comments after this Break 5: CITY OF SUGAR HILL Signoff – Thanks again for hanging out with us on today’s Gwinnett Daily Post Podcast. If you enjoy these shows, we encourage you to check out our other offerings, like the Cherokee Tribune Ledger Podcast, the Marietta Daily Journal, or the Community Podcast for Rockdale Newton and Morgan Counties. Read more about all our stories and get other great content at www.gwinnettdailypost.com Did you know over 50% of Americans listen to podcasts weekly? Giving you important news about our community and telling great stories are what we do. Make sure you join us for our next episode and be sure to share this podcast on social media with your friends and family. Add us to your Alexa Flash Briefing or your Google Home Briefing and be sure to like, follow, and subscribe wherever you get your podcasts. 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