Podcast appearances and mentions of chris larkins

Today on the Jeff Crilley Show we're going to learn how to Make BIG Happen with Sean Magennis, President of CEO Coaching International. The drumbeat for the last few months has been "recession, recession, recession". For CEOs around the world, what they need may be a business coach. CEO Coaching International has a unique value proposition: each one of their coaches have led double-digit sales and profit growth in businesses ranging from startups to over $10 billion. Shoutout to the experts at CEO Coaching International, whose new book Making BIG Happen is featured in this interview: Mark Moses, Don Schiavone, Craig Coleman, and Chris Larkins. Visit CEO Coaching International's website to learn more: https://ceocoachinginternational.com/ Find Making BIG Happen on Amazon: https://www.amazon.com/Making-Big-Hap...

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2 of The Customer Service Revolution Conference, featuring Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. You will learn: A recession is a horrible thing to waste. It’s like a business enema. More is caught than is taught. We need to show what victory looks like to our employees. If you invest money wisely in customer service, it pays for itself. Every dollar spent delighting someone in a way that causes them to talk about your brand, earns you more than a dollar. Not only is customer service free, but it is also a profit center. When a company has a profit center, they invest in it. How do we then spend more time and money to make more profit? Turning someone who isn't a customer into a customer is really expensive.  When you dramatically over-achieve against the expectation and the promise, their best way to repay you is to tell their friends. Triple your customer service budget (not 10%) and it will pay for itself. Firing an unprofitable group of customers (with kindness and care) allows you to focus on your most profitable customers. Focus on customers with high lifetime value. Your relentless pursuit of success can cause you to not appreciate what is in front of you You don’t have to come close to dying to learn how much closer to home your bucket list is. The pandemic was not part of anyone’s SWOT analysis Ask yourself 3 provocative questions – to prepare for 2021 If I was starting my business today, what would I start doing & stop doing? What would I do if I were competing against my own company? Would my business survive without me? It’s up to you to increase your employees’ service aptitude. If you don’t, you’re relying on the former employers of your team members for the customer service they receive. A customer service vision statement is your action statement. It’s what every employee needs to intentionally achieve with every customer interaction. Facts tell, stories sell. The story is what gets you to care about those numbers.  Stories move people to action. As leaders, we are in the emotional transportation business. You want them to open their wallets out by opening their hearts. Resources mentioned: www.thedijuliusgroup.com Dave Murray’s webinar How to Create your Company’s Actionable True North on November 2nd. This session will be a behind the scenes look at the creation of one of the most powerful tools a company can have.  A service vision guides an organization on everything from decision making to customer interactions. https://tdg.click/nov2  https://customerservicerevolution.com/   *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com   

Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service. John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. Some of the topics discussed in this episode: CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining John's CX Executive Academy - 10 commandments which include:  Customer service vision action statement Worldclass internal culture Non-Negotiable Standards And Secret Service Systems Zero Risk Above And Beyond World Class Leadership CX Coaching -licensing methodology to coaches What is “A Daymaker”? Importance of emotional intelligence Soft skills training Mentoring-value of it Quality of life now rather than someday Money does not produce passion, passion produces money John’s Personal vision statement: "To live an extraordinary life so that countless others do” John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix, Bronkar Lee, Tom Ryan, Dr. Paul Bizjak, Chris Larkins, J.R. Heckman, Dave Murray, Jess PischelMore details at: https://customerservicerevolution.com/  John's Books: The Relationship Economy: Building Stronger Customer Connections in the Digital Age The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World Secret Service: Hidden Systems That Deliver Unforgettable Customer Service What's the Secret?: To Providing a World-Class Customer Experience The Best Customer Service Quotes Ever Said John's Favourite Book: From the Ground up by Howard Schultz Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius   Links: The DiJulius Group Site - https://thedijuliusgroup.com/ The Customer Service Revolution - https://thedijuliusgroup.com/project/customer-service-revolution/ www.facebook.com/thedijuliusgroup www.youtube.com/dijuliusgroup Twitter: @johndijulius   Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/ee100-john-di-julius/

If Emma Cohen and her collapsible, reusable straws sound familiar, you probably caught her appearance on the TV show “Shark Tank.” After a successful Kickstarter campaign, Emma stood face-to-face with sharks Mark Cuban and Mr. Wonderful himself, Kevin O’Leary, to try to secure an investment. And not only did Emma field multiple offers from the sharks … she actually turned them down! On today’s episode, recorded live at the 6th Annual CEO Coaching International Summit held in Santa Monica, CA, Emma Cohen and her coach, Chris Larkins, discuss where she got the courage to make such a difficult call and stand her ground against the sharks. Fans of “Shark Tank” are going to enjoy Emma’s  behind-the-scenes peek at how the show really works. But the lessons Emma learned are going to help all entrepreneurs who are fine-tuning their pitches and deciding how much an injection of much-needed cash is really worth.

Real Estate Developer Chris Larkins, shares his secrets to success in the biz and a few tips on finding more value in the deal that may be in your own backyard.

As much as we caution investors against making knee-jerk reactions to the news, your investments and your long-term planning don’t exist in a vacuum either. That’s why when I attend conferences like the Barron's Top Independent Advisors Summit or the Schwab Impact Conference, I like to come back with a report that I think will be beneficial to my clients and listeners. It’s just another way that we at Keen Wealth try to give the folks we work with a comprehensive financial-planning experience. Matt Wilson and I recently travelled to Washington, D.C. for a series of briefings organized by my friends at CEO Coaching International. And yes, on the one hand, it seems like the tumult in Washington and the coming midterm elections could have serious implications for things like tax planning, estate planning, and even health care. But I also came away from these discussions feeling a bit more hopeful about our country’s politics than I have in quite some time, and I remain bullish on our economic outlook for the rest of the year. On today’s show, I invited CEO Coaching International’s Chris Larkins to give his own perspective on what we learned in D.C. In addition to being a successful entrepreneur and CEO coach, Chris has a comprehensive political background. His expertise helps us cut through the noise that’s been clogging our TVs and social media streams and delivers solid, practical insights on the state of our politics and economy.

If you want to grow your business, you don’t need salespeople. You need THE BEST salespeople, a top-notch team that’s constantly moving your product or service, making a great impression on your current customers, and spreading the good word about your company whe.never possible. So, step one: load up your sales team with grade-A talent. On today’s show, Chris Larkins explains the importance of step two: ditch your flat-rate commission structure, and align your sales comp with the BIG goals all those sales should be building towards

If your business is on fire and threatening to burn to the ground by a specific date, you need a turnaround. If there’s smoke -- the death of a key partner, the loss of a big customer -- but nothing has burst into flames yet, your business is distressed. Either way, you need to do something, now, before trouble sparks and ignites. On today’s show, CEO Coaching International coach Chris Larkins walks us through five steps to extinguishing trouble before it engulfs your business.