Podcasts about Chick

Topics: Guilt and Grace, Tim Keller on Transcendence, Forgiveness & the Cross, The Macarena Returns, Chick-fil-A Sauce Shortage, Breaking Animal News, Refrigerator Rights, Spiritual Reminders, Friendship, Masterclass BONUS CONTENT:  Dilemma street, Church Hurt Quotes: “Guilt is good for one thing: to drive you back to the cross.” “Whose blood is this? Where did you get it?” “We need to be reminded of things we once knew and loved knowing.” “His name is a period of silence followed by Bob.” “The same Spirit that raised Jesus from the dead lives in me.” Thanks for listening to the Oddcast Rewind. We hope you enjoyed these clips we picked out from past episodes—Whether it's your first time hearing them or they bring back memories, we hope they brought a little extra joy and encouragement to your day. . . . Holy Ghost Mama Pre-Order! Want more of the Oddcast? Check out our website! Watch our YouTube videos here. Connect with us on Facebook! For Christian banking you can trust, click here!

In this episode, Donny discusses various brands shaping the zeitgeist, including consumer confidence trends, the rise of matcha, and the popularity of Chick-fil-A among Gen Z. He also touches on the impact of social media on parenting and the financial challenges faced by younger generations. The conversation wraps up with a humorous note on the US's reputation for swearing. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this Hen Report, Jasmin recounts her adventures at a vegan-friendly baby shower (complete with vegan trivia!), while Mariann contemplates deep philosophical questions. From air-fried apples with caramel salt to the explosion of pistachio milk in mainstream grocery stores, the duo weaves serious animal rights discussions with their trademark humor and warmth, proving once again that changing the world for animals…

Kiera reflects on some of her most memorable episodes and experiences across 1,000 episodes (!!!) of the Dental A-Team podcast! Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and today feels like a ridiculously special, amazing, incredible day. We are at 1,000 Dental A Team podcasts. Like, can you honestly believe this? I can't believe it. I can't believe that we have hit record on this podcast a thousand times. And honestly, I wanna say thank you to you as listeners, to all of you who have made this podcast a reality. If you're new to the show, welcome. I'm Kiera Dent. I love dentistry. I love making people happy. I love.   truly enjoying life. And this podcast came to me while Jason, my husband and I were hiking Yosemite. And I said, Hey, I've noticed that there's this area where they're unserved, where doctors and teams are not communicating on the same way. And like, there's really got to be a better way to help practices scale, to grow, to evolve. And being a team member myself and a business owner, I thought let's combine both of those perspectives. So truly it's an honor. ⁓   I honestly cannot believe that we are here. So if you've been here since episode one, please send me an email. Hello@TheDentalATeam.com. I will send you a personalized thank you to you. I am just so honored. If you've been here for at least like 900 of them, let me know. But truly it's such an honor to be able to have this podcast where we're able to give back, to serve, to share, to laugh, to grow. This podcast has been such a healing space for me. And so today I thought it'd be really fun.   for us to actually go through some of our most powerful success networks that's helped hundreds of doctors. It helps you. And I've called it the yes model. ⁓ that's focusing, wow, that's focusing in on you being able to say you, earnings and systems and team development. So focusing on you as a person, helping make sure that you're profitable as a practice, and then having systems and team development in place ⁓ to make sure that you can really, truly say yes to everything in life that you want. Because I truly, truly, truly believe.   that running a practice, having a successful team, having a team of people that are accountable does not have to be hard. And so really that's been the whole purpose of this is to make it tactical, practical. And I thought like, Hey, this is going to be something really fun. We're actually going to pull from our framework. But what I'm going to do is I'm actually going to pull from past episodes, some of our hottest episodes, some of those fun episodes to kind of help you see how we can focus on you as a person, how we can focus on your earnings and profitability of the practice and helping with your systems and team development.   Now, something that is fun is that there actually were several episodes that were our top downloaded episodes over the years. And so this is just something fun if you enjoyed it, amazing, but truly we looked back and these ones stood out. And so our episodes were episode 469, 10 Practices in 2 Years with Lewis Chen. So such a fun one to inspire, to ignite, to help all of us like really just get, I remember that practice and I was like, my gosh, I thought I like.   rampaged up and in like two years we had three, but to do 10 practices in two years. Our other top downloaded episode is episode 501, What Office Managers Need to Know and really helping those office managers highlight, elevate. Being an office manager in dentistry, I feel is such a tricky zone because there's really no rule book for it. And that's what we tried to create at Dental A Team is what is an office manager supposed to do and giving support to office managers and doctors so you can truly have these incredible leaders in your practice.   And then our next most downloaded episode was episode 607, A Day to Remember. And that was actually released on Thanksgiving. So shout out to you guys for having these as the most popular downloaded episodes. But like I said, I want to give you guys that framework for being able to say yes to everything with some podcast tools. Don't worry. You want to go back and listen to them if you don't want to. But trying to chunk that so you can really look at your life and your practice.   Kiera Dent (03:41) So breaking into the you section, this is about you as a person. This is about you being that visionary, that owner, that fulfilled human, because honestly, if you're not fulfilled and you're not happy with what you're doing, honestly, your practice can't be there. And when we build the yes model, we purposely put it in a specific order of you first, and we focus on you as a person. Then we focus on earnings and profitability. And then we focus on systems and team, because what I found is if we put them in this order,   You as a person first, kind like take the oxygen mask off of you, put it on you. Like you've to take care of yourself first before you can help other people. If we put that oxygen mask on yourself, then what we do from there is we can give and serve to other people. Then we focus on profit. Cause honestly, so much of stress comes from cashflow. Like honestly, the bulk of offices who sign up with us and not all, but a lot of them are struggling with cashflow. They're struggling with profitability. They're struggling to learn to read their numbers. And then we do systems and team development.   And a lot of times we think like, let's put the systems in place, cause that's gonna fix everything else. But what that does is it doesn't make sure that you are fulfilled and we know where you're headed as a person. So focusing on you as a doctor, scaling honestly starts with you, but that doesn't mean we're doing more. It means that you are the leader that your practice needs. You know where you're headed. You know what the direction of the practice is. And that's where this can all come together. So some of the episodes that we pulled out for you guys from all these thousands of episodes, like literally we have a thousand. ⁓   would be number 17. Like let's go way back in the archives. If you have not gone, you guys can always head on over to TheDentalATeam.com, click on podcasts. You can search any topic and you can go find all thousand episodes. But going back clear to episode 17, I love this one, is Goals are lost without Accountability. So when we're having those, like if you don't have accountability in your practice, if you don't have things to help keep your team accountable,   Honestly, doctors, you can have all the goals that you want, but you've got to have the accountability with it. And so I really love to help doctors and teams come together within Dental A Team and our consulting ⁓ to make sure that your goals are hit because we have accountability and that means your personal goals. So where you want to be and your professional goals. And we have a client that really like was struggling with some of their goals, but they knew where they wanted to go. They wanted to get a beach house. They wanted to be able to take care of their children in college.   ⁓ And what was really lovely about that is because we knew where they were going to go, we were able to help hold them accountable to it. And then we were able to the E portion that we'll get to, we were able to help create the profitability within the practice using production and metrics to be able to help them get there. But really looking at goals are lost if you don't have accountability. Like truly, if no one's holding people accountable, you doctor have to do it all. But even a lot of times things just get lost. And so making sure   that we really are working through these different pieces to make sure that your goals are not just a wish and a hope, but they're actually being measured and we're tracking them. We're making sure you're living the dream life that you want to be living. that would be an episode. Another episode in here would be 551 Leaders, You Need to Decide and helping you as a leader know that your team can't read your mind. You've got to make decisions. More is lost through indecision than a wrong decision. I have a quote over here by Theodore Roosevelt that   any moment of decision, the best thing you can do is the right thing. The next best thing is the wrong thing. And the worst thing you can do is nothing. And so making sure that on there, you guys are making a decision. Doctors like you have to decide. You have to be clear. You have to know where you're going. And I think deciding the life you want to live. ⁓ I have a quote that we say often, your practice should serve you, not you serving your practice.   making sure it's really giving you that dream life. Otherwise, go be an associate, like honestly, but there shouldn't be the stress and the heartache. And I know that there's stress with running a business. That's not something that we can ever take away, but really making sure we're fulfilling your bucket, your cup, making sure you're taken care of is a big portion. ⁓ Episode 940 was another popular one, What Leaders Should Not Do.   I thought this is a really good one to help doctors like realizing your role has to change. You have to become this incredible person. We have to know where you're going. We have to know this vision. But honestly, like leaders, you should not be doing everything. You should not be fixing everything. Otherwise you're enabling. And I remember another great ⁓ thought is when we empower our teams without accountability, we actually create ⁓ entitlement. And so what are we doing and are we fixing everything and helping?   Like we think we're helping, but we're not actually having our team rise to the table. so really looking at like, these are the things not to do. These are things that won't help you become the leader and the person that your practice needs and really relies on you to be. So another great episode of what things should you not be doing. think that that sometimes helps again, because as the visionary, as the leader of the practice, as you, as a person, ⁓ making sure that you're not running yourself ragged, trying to make everybody else and pleasing everybody else. But that way you're truly working as a team.   You need to show up as a CEO. You need to show up as the dentist. But you also need to have good working hours and good life ⁓ balance and life happiness and making sure that you're fulfilled and that your cup is being full. Otherwise, you're going to burn out and really making sure we take care of you as a person. Last episode to highlight in the you section is 948, The CEO Visionary and The OM Implementer and pulling from EOS and traction where   We literally have like CEOs, you're the visionary and how to have your office manager really be a yin to your yang to help support, to help make the visions come to life, to help bring all these pieces to the table ⁓ really, really truly can help. How do these two roles operate and who should be doing what and getting and gaining that clarity because again, when we focus on you and we know where you want to go and we know the pieces.   Then you're able to settle into your role as CEO of the practice too. And you're able to settle into all these different pieces, but really looking at you as a person, like not doing more, you as a leader, you as the CEO, you as a spouse or a partner or a parent or a sibling or a child, whatever it is, but you showing up as the best version of you. so yes, these are.   four episodes a lot on leadership for you. But really in that section within the Yes Model, I want you to really look at your life and I want you to see, are you truly living your best life? Are you truly fulfilled? Are you delegating to your team? Are you leading your team? Are you ⁓ working hard? ⁓ Or are you doing things smarter and actually working?   happier and more enjoyable. When I ask you about your personal relationships and I ask you about your personal life, do you have an identity outside of work or is it just work? ⁓ Do you find joy in the little things or have you lost that joy and sparkle because you're so consumed with the business? Those would be some things and if we're not taking care of you, it might be time to give a little TLC. I remember there was a great ⁓ podcast guest.   And he said a comment, he said, we should take care of our billion dollar asset, AKA our body. And I've thought about that a lot of do we take care of us, our body, our mind, our psyche, our happiness, to make sure that we can show up as those leaders that our practice and our patients and our community needs. ⁓ And so this section, I really hope that you highlight, yes, being that leader who needs to evolve and rise, ⁓ but really making sure that you're the human that you wanna be.   we've got the North Star dotting to where you ultimately want to go and really just spending and highlighting that. Okay, so the question to that is what do you need to stop doing in your life right now? Practice or professional or personal or both. So that way your team can start owning more and also so you can start having more fun in life. What do you need to stop doing? Like literally I'm sitting there with you pretend I got my pen and paper and you're like, okay, Kiera.   This is what I need to do to feel more fulfilled, more happy, more like me. What do you need to stop doing? Notice I didn't say start because you want to go like, no, I need to start journaling. No, what do you need to stop? Cause I'm trying to help you see that a lot of times less is more and you actually can create more by doing less. All right, next up is earnings. Making sure that you have profit with purpose. Collections don't equal profits. And so...   What I've noticed is like in larger practices, oftentimes they do protect their margins and they measure what matters. And so really making sure that when we're looking at the numbers, so we're looking at our earnings, this is moving into the second portion of the yes model. ⁓ Are you paying attention? Are you using your numbers to guide every single decision in your practice? And what I've seen is when practices come to us in chaos and move into clarity and more into control and more into ease, they know their numbers forward and backward.   Like they truly know, they use their numbers to make decisions on who to hire. They know their top line numbers. And what I love about this, like with our clients, we work hard on getting them an overhead scorecard. ⁓ So they know what their overhead is. We look at their monthly costs slash their BAM, their bare ACE minimum. We're looking at projections in the practice of what do we need? How do we hire? We're looking at other pieces for that I really just love are looking at their overhead as well to make sure. we've got our overhead, we've got our monthly costs.   We've got our profit margins to make sure we're looking at debt services to make sure that with the debt services, we're still profitable and we have cashflow in the practice and that these practices are thriving. And then we use KPI scorecards to make sure that the metrics within the practice are leading to the profit for a profitable business to make sure that doctors have a cashflow. And also in there, we include to pay doctors, like doctors you've got to be paid, otherwise it's really hard. And so again, just because we're producing, producing and collecting drive me wild.   I don't care what you're producing on a gross level, I care what you're producing on a net level that we can actually collect. Gross is gonna feed the ego, net's gonna feed the family. So make sure we have those numbers dialed in. So when we're looking at this, I want you to make sure that what I'm producing is actually collectible and also that we're producing enough and collecting, but that we also have our expenses in line. So we try within our clients to have them at a 50 % overhead, 30 % doctor pay, 20 % profit.   Now, obviously those things can be impacted by other things, rising costs, different pieces, but really a quick benchmark for you. And a couple different ⁓ awesome podcasts to kind of tie into this to just go back through the archives would be episode 618, How to Make Your Practice Profitable. So a lot of times we think it's production. We think that we've got to like produce more and create more, but really sometimes you don't have to produce. can't produce our problems. So looking at our P &L, looking at our costs, getting our whole team on board, having KPIs, having accountability within our team.   really can drive more profit. ⁓ I remember in Traction, was like at the very end, I'm probably gonna slaughter this section of the book, but I remember them saying that a lot of times the profit margins don't get bigger, the bigger your business goes. So like the problem, like your problems just get bigger with the more you produce. So an example, like they said, like a $1 million business with a profit margin oftentimes has the same profit margin as a $10 million business, but the headaches are more. Now, of course, ⁓   10 % profit margin on a $1 business compared to a 10 % profit margin on a $10 million business, there's obviously going to be more dollars. But it's the question of could I have more profit in a smaller practice? I don't know, that's questions for you to answer versus maybe always growing and chasing the next thing. So really looking to see how can we make it more profitable? How can we squeeze more juice out of it? And this is actually really fun because when we interview consultants to come into our company, we actually look to see can they find...   how to make a practice more profitable with a basic scenario. Because at the end of the day, if we can make you more profitable doctors and you can use your business more efficiently and with less stress and like better utilization of team members, you actually are way less stressed because you have cashflow and monies aren't as big of a deal. And what I found is the bulk of stress comes from cashflow issues. So really doing that, another great episode from this would be episode 871, Increase Profitability with Your AR.   So looking at cashflow leaks that kill growth. So AR is a huge zone and a lot of practices are like, we don't have any money. And I'm like, you have 160,000 sitting in AR, you've already done the work, we just need to collect the money. So making sure that we are actually helping you and your team get that money that should be paid to you. I had an office on a coaching call and they're like, well, Kara, our front office feels bad for calling patients to collect bills. And I was like, they feel bad.   No, they're doing these patients a service. Like we did a great job. Now these patients should be so happy to pay for us. And the reality is we should never be chasing money. We should just be collecting at a time of service. So really helping that profitability with AR because collections you can produce all day long, but if we're not collecting your profit margin is going to really, really struggle. So a lot of times it's not even a production issue. It's just a collection issue. That's a very simple system, which will come next in the S model. But when we see the numbers and we see where the leaks are,   then we know which systems we need to put into place. So this is how like you as a person know where you're going. Then we look at your profit, the numbers will tell us where we actually have true broken problems within our practice. And then we build the systems to fix those problems. And then it just chips up the line and you're able to say yes to more in your life. Another great episode was 884 Use Hygiene to Increase Profitability. So making sure that your hygiene department is about 20 to 35%.   Wow, excuse me, 25 to 30 % of your revenue ⁓ in your practice, depending upon what it is, that's usually for a GP practice. Hygiene's obviously, ⁓ in a pediatric practice, it will be different. Same thing within surgery practices and also some big GP practices that are doing a lot of surgery, hygiene might not be able to keep up with it. Or if I've got a doctor that's maybe slowing down, hygiene's actually out producing the doctor. Well, that's a concern that shows me that that doctor's not diagnosing and there's something going on.   But really utilizing your hygiene department, making sure our hygiene department's very thorough. This again, if it's not, and we don't have enough ⁓ perio within our practice, if our hygiene department's not ⁓ calibrated, we're not aligned, that then is a system that we'd wanna put into place to make sure we're able to help that. So really just another great episode. then 890 was, episode 890 was Hacks for Increasing Profitability. So ⁓ just some different pieces of like, what do we do? How can we increase that profitability?   certain things that we look for are one, like what are we producing and collecting? So let's look there first. Two, we wanna look at our BAM, our barriers, minimum and our costs and making sure that it's realistic for there. ⁓ And then also looking to see, could we renegotiate some of our pieces? Could we look at our lease? Could we look at our rent? Could we look at ⁓ our marketing spend? Could we look at our payroll? And again, I'm not here to cut team members. Don't worry team members.   I just want to make sure that each team member is being maximized and utilized based on the profitability because we know that most businesses should be able to run on a 30 % allocation to payroll. And so looking to see, we utilizing and maximizing our resources like we should? So really just looking for some of those hacks for profitability. But I love that so many people are obsessed with production and I'm obsessed with profit because profits, what's going to feed you profits, what's going to help you profit is going to be the piece.   that's going to actually make you thrive rather than just survive. Production, if we're not collecting and we're not profitable, it does not matter. And I go to a lot of business conferences and I love, they're like, yeah, my business did 10 million last year. My business is 100 million. And I'm always like, I don't care. What's your profit margin? And a lot of them come back. I remember there was this guy and we were chatting and he has a $30 million business and yet his profit margin was 5%. And he's like, Carrie, you're honestly probably taking home more than I am.   on a smaller business. And so again, I don't care about your production and top line number. It does play a role, but what I care more about is are you profitable and are you obsessed with being as profitable as possible? Are you reviewing your PNL every single quarter? Are you looking at small cashflow leaks? Are we making sure that we're collecting the money of what we produce? Are we making sure that our write-offs and our insurance is correct? Are we making sure our hygiene department is... ⁓   appropriate and are we using like KPIs to track this and to measure this to make sure that we're actually doing it. So that's kind of within the earning section for little highlighted episodes for you. And so then some thoughts to wrap that up would be if you're producing more but taking home less, what number are you not watching in your practice? So really look at that and see, gosh, like I'm producing this, but I'm not taking home as much. What number or numbers are you not watching that maybe you should start watching Food for Thought and   put it into play, you'll be much happier when you're profitable. And then last but not least, this is one that everybody obsessed with, systems. We want systems care. Please, please give me systems. I just want my practice to run on autopilot. And like the answer is like, yes, we should put systems in. And I think about like McDonald's and Chick-fil-A and they're able to give a very incredible experience with systems. And Walt Disney said like, he's able to create predictable magic with the systems behind the scenes. And so for you and your practice, how can you create predictable experiences?   predictable revenue, predictable production through the systems. So a couple of great episodes that we had with systems, systemization I think is like sexy and not sexy, like cool, that's great. But like really, if you focus on you first, then you focus on the numbers, you then know which systems to put into place. So you don't have to actually do all the systems. People are like, here, I just need a whole systems like repertoire. And I'm like, no, you don't. You need the systems that are actually gonna get you the results. I believe that we should focus on results, not on busy work.   So a couple episodes that kind of just highlight some systems for you are episode 381 Systemization: Where to Start? It's a really good episode for you of like how to like you don't just build 100 SOPs just like we were talking about. You literally start with the systems that are going to impact your revenue and profitability first. And those are the ones we're going to build right away. So a good one to help you prioritize that because a lot of times it can feel very daunting. Like I'm trying to eat an elephant. So where do I start? ⁓ Episode 872 Are Your Systems Outdated? And so with that one, just because it worked in the past,   You gotta also update the systems. Do we have a new software? Do we have a new process? A lot of times these systems get like written and we're so excited we made our ops manual, but they get put on a shelf and cool, we never even touched them again. So making sure that you keep your systems up to date, that they're current, that everybody's using them and if you actually are using them, they don't get outdated. So having a set cadence and process for that. Episode 881, Priority Scheduling: Ideal Week and Ideal Schedules   So figuring out like, does our ideal week look like? What are our ideal schedules look like? And so with that, we can figure out how to schedule and do block scheduling to actually build, like that's a great system to put into place to help us get our profitability, to help us get our production, to then help us get the life that we want. So do you see how like the yes model at like, we start at the top with you, go to earnings, go to systems, and then we work on systems to impact the profit and production to impact you and your life. So really I'm obsessed with block scheduling. I obsessed with?   I deal weeks, I'm obsessed with being a master of time rather than time mastering you and really helping offices realize what needs to happen and prioritize. think prioritization is a really tricky thing for a lot of people and having a consultant or an outside view help you out, I think is something really magical. And then last but not least, episode 959, Build a Practice That Can Run Without You. This is what people ask for all the time. And so I love on this. You'll never have true freedom.   if the business only runs when you're there. And so looking at that of, like I said, Disney, Walt's not there and it's still able to run. Chick-fil-A, I don't even know who the owner is, you guys know, but like it's able to run without the owner being there. And so the owner I feel creates the vision and the magic. That's like what your secret sauce is. But the systems are so people can run and operate without you there. And for office managers, same thing with you. I hate the like, if you got hit by a bus, I'm like, I don't ever want to be hit by a bus.   So instead I'm like, if you were at home with a broken leg and then had two office managers literally be out with broken legs. So, ⁓ but I think it's a great example. So watch out, don't break your legs. But I said, if you were out, could the practice run and could you know that the practice isn't running, AKA with your KPI scorecard and being able to look at your numbers, would you know what system needs to be implemented and if systems were being followed or not when you're at home? And so oftentimes that helps you figure out, again, we look at our numbers to see which systems do we need to put into place.   But then beyond that, we're also going to look and say, all right, so these are the numbers that are telling us we have a broken system. But then when you're not there, does the practice still run without you? And does it still operate? And if you were to come in as a fly on a wall on a vacation, so pretend you're out on vacation, I surely have done this to my team. I'm out on vacation. I pop in a day earlier than they think I'm supposed to be back. Is the practice running the way that it should? That's how you know you have great systems and great leadership.   I don't believe that just good systems will create a great practice. You also need great leadership to ensure that they're staying accountable, that they're following systems, but also making sure that less is more. ⁓ The KISS model, keep it simple, silly. I prefer silly over stupid. But really look to see where are maybe the systems that we need to do. And I love in Dental A Team, we do our 12 systems. And that's something I really love to just kind of give an outline of which ones per month.   would help out. So just a quick overview of Dental A Team's systems for success. We say that January is office management, mastery and leadership. And if you guys want to go back in the archives, Tip and I actually did like, I think it was from November through December a few years ago, we went through every single one of these systems. We broke it down. We gave tactical tips for you on those. So January is office management, mastery and leadership. February is doctor optimization, making sure we're utilizing and maximizing everything within the office. March is billing with ease.   April is five-star patient experience, May is smooth scaling scheduling, June is maximized case acceptance, July is dynamite dental assistance, August is elevated hygiene, September is competent marketing, October is complete operations manual, November is practice profitability, and December is A-Team hiring and onboarding. And so utilizing these systems for you to look to see, and again, there's, that's kind of like a category overview, but looking to see where maybe some systems broken within that category.   that ultimately could impact our profit and production that ultimately impact us as individuals. And doctors, I know I highlighted you a lot about you as a person, but also your team members as human beings too. How can we make it easier? How can we make it more fun? How can we make it to where we have more fun at work, more enjoyable rather than more stress? I think is something super, super important. And so when you look at this, I think to wrap up our system section, what systems or system category in your practice   still depends on you and is it keeping you stuck in your practice or preventing the growth? Are you the bottleneck in an area? And to maybe just ask yourself, what is that and what's holding me back? So really, truly just some fun, like, my gosh, you guys, after a thousand episodes, ⁓ I think I can confidently come on here and say that the formula for growth hasn't changed. I think we've gotten smarter. We figured out what's the priority. How do we prioritize it for you?   the $5 million practices, the $2 million, the $1 million, the 500,000, the startup practice, they say yes to leadership clarity, profit strategy, and systems that scale. So that's you, right? Leadership clarity, you as a person being happy, earnings, profit strategy, and as systems for success that scale. Now again, systems that scale, so you're able to grow and you have options. This is truly what I think is so valuable, and I thought.   on a thousandth episode, we've got to have something very powerful, very impactful, giving you just kind of a recap of all the time together. Talk about how magical it is to be able to be here together, to be able to share. And what I will say is, ⁓ I'm obsessed with helping offices be able to say yes to more of their life, to be able to say yes to more of what they want, and to be able to get back their time, their team, their life. And that's something that I'm just obsessed with. So if you're looking for help with that, if you...   I want more yes in your life and less stress and more happiness. Truly I do believe and I've seen it work with hundreds of offices and something just so powerful to be able to share, to give to you. And I just wanna say thank you. Thank you for making the Dental A Team podcast real. Thank you for being listeners. Thank you for sharing this podcast with so many of your friends. Thank you for commenting. Thank you for tagging us while you're driving to work. Thank you for being dedicated listeners. Thank you for being clients that work with us.   Thank you for truly wanting to change and impact the world of dentistry in the greatest way possible. It is truly an honor. I just feel so honored and I'm so freaking excited for the next thousand. So let's do it, let's rock. And at the end of the day, all of you, I want you truly remembering that dentistry is the greatest profession we could ever be a part of. I want you saying yes to more. If we can help you in any way, reach out Hello@TheDentalATeam.com. And as always, thanks for listening. I'll catch you next time on the Dental A Team podcast.  

This week's episode dives into a topic that's often considered taboo — but is incredibly important: alcohol. Whether you're sober, a social drinker, or simply questioning your relationship with alcohol, this episode will meet you with compassion, curiosity, and zero judgment. We're joined by Maureen Benkovich aka the “Sober Fit Chick”, alcohol freedom coach, speaker, author, and former personal trainer, to talk about what it means to explore alcohol use, especially as women navigating trauma, motherhood, wellness, and identity. Maureen shares her deeply personal journey with binge drinking, infertility, and how she found her way to freedom — and now helps others do the same. TW: this conversation includes talk of infertility and pregnancy loss.  In this episode: The gray area of alcohol use and why it's more common than you think How alcohol is often used to numb emotions, anxiety, and social discomfort Why removing alcohol can feel like losing part of your identity The shame, stigma, and social pressure that surround not drinking How curiosity — not judgment — can be the first step to change Practical tools to start evaluating your relationship with alcohol What “sitting in the suck” means and how to stay with your emotions Connect with Maureen: Website: www.soberfitchick.com Podcast: Sober Fit Life https://www.soberfitchick.com/podcasts/sober-fit-life Try her free resource: Drink Less By Monday: The Alcohol-Free Weekend Toolkit https://www.soberfitchick.com/afw-optin Explore her 6-Week Alcohol Reset Course https://www.soberfitchick.com/podcasts/sober-fit-life Let's connect and keep the conversation going!   The Ultimate Self Care Planner: https://elizabethharrisnutrition.ck.page/9e817ab37e   Elizabeth Harris, MS, RDN, LDN FB: Health and Healing with Intuitive Eating community https://www.facebook.com/groups/healthandhealingwithintuitiveeating Instagram: https://www.instagram.com/ElizabethHarrisNutrition Free download to break up with diet culture: https://elizabethharrisnutrition.com/invisible-diet   Tara De Leon, Master Personal Trainer Email: FitnessTrainer19@hotmail.com Instagram: https://www.instagram.com/tara_de_leon_fitness   Maria Winters, LCPC, NCC Instagram: https://www.instagram.com/coaching_therapist/ FB: https://www.facebook.com/MWcoachingtherapy Website: www.thecoachingtherapist.com Attend an Emotional Fitness Studio Class: https://thecoachingtherapist.com/emotional-fitness-studio/

It's episode 264 of The Cavalry! Andrew needs backup that if Chick-fil-a is going to be at the airport, they have to be open on Sundays. Johnny needs backup that to comment on Youtube videos you must have posted at least one Youtube video. Enjoy!Remember to sign up for the Patreon for Post-Show Banter! https://patreon.com/thecavalrypodcast?utm_medium=unknown&utm_source=join_link&utm_campaign=creatorshare_creator&utm_content=copyLink

We're thrilled to introduce you to Rachel Waters today! Rachel has dedicated nearly 10 years to the Chick-fil-A support center, holding various positions throughout her tenure. She has a unique story to share about the perseverance it took to land her current role, experiencing several rejections before finally getting that "yes." Interestingly, Rachel works at the Chick-fil-A Support Center despite never having worked in a Chick-fil-A restaurant. Have a listen as Rachel shares valuable insights for anyone exploring unique opportunities within the Chick-fil-A organization. Learn more about Cooper Connect, here: www.cooperconnect.co  Cooper Connect is an independent entity and is not affiliated with, associated with, authorized by, or endorsed by Chick-fil-A, Inc. or its subsidiaries and affiliates. The name Chick-fil-A, Inc., along with its related names, trademarks, logos, and images, are the registered property of their respective owner. For official information about Chick-fil-A, Inc., please visit their website at https://chick-fil-a.com.

Market Proof Marketing · Ep 388: Can't Stop, Won't Stop Connecting IdeasIn this episode of Market Proof Marketing, Kevin Oakley is joined by Beth Russell and Jen Barkan to talk about the real value of human connection in online sales, the evolving use of AI tools, and what builders need to understand right now about market timing and syndication platforms. Jen surprises everyone with an AI-assisted rap performance, and the group explores how technology can support, but never replace, the critical role of people in the new home sales process.Key TopicsUsing conversation intelligence tools to streamline CRM input and improve coachingExploring AI's coaching potential and why human-to-human dialogue remains critical in the sales funnelReflections on how AI search is still evolving and why it's not what's driving April's lead volumeCommunity launch timing: how fear of delays is keeping teams from maximizing early interestSPECIAL ANNOUNCEMENTSOnline Sales & Marketing Summit 2025 - Don't miss Jen Barkan rapping LIVE on stage at this year's summitStory Time [2:06]Jen Barkan - unpacks how online sales specialists are embracing AI tools like CallRail Premium, and debuts her AI-generated rap, “Online People Talking.”Kevin Oakley - reflects on the power of live performances and the value of human time as the true definition of luxury, drawing comparisons to brands like Chick-fil-A.Beth Russell - explains the intent behind a recent LinkedIn post and emphasizes that builders shouldn't stress about AI search optimization—focus instead on creating quality content.In The News [26:25]Lot Supply Loosens, but Market Still UndersuppliedThe team discusses how a surge of lots in the excavation stage - expected to come online in late 2025 to early 2026 - could create future pressure. The team dives into how online sales teams should be thinking about lead engagement in light of this news. Homes.com Will Boost Banned Listings on ZillowKevin breaks down Zillow's new policy around MLS listings and pocket listings, and how Homes.com is seizing the moment by offering additional promotion for listings banned from Zillow.Join DYC's All Access community — free for builders, online sales specialists, and home building leaders.Have feedback or want to fight for more Story Time or Things We Love, Things We Hate? Let us know: your messages bring us joy (and influence podcast decisions!).Like and subscribe on your favorite platform! The post Ep 388: Can't Stop, Won't Stop Connecting Ideas appeared first on Online Sales and Marketing for Home Builders - DYC.

What if your next big client isn't ignoring you—they just don't understand you yet?In this powerful conversation, Greg Chick unpacks the mindset shift that turned his decades of sales rejection into a system of trust, clarity, and sustainable client growth.This isn't just about financial services—it's about the universal moment where we realize: people don't buy because they're not sold... they buy because they're finally clear.If you've ever felt stuck chasing leads, wondering why great conversations aren't converting—this episode will completely reframe how you think about rejection, follow-up, and building real relationships in business.

Think your partner might be up to something shady? The Jubal Show has you covered. In this explosive segment, The Jubal Show helps suspicious lovers uncover the truth by setting up the ultimate loyalty test. We call their significant other, posing as a grocery store’s floral department offering a free bouquet. You know.. a War of the Roses. The catch? Who they choose to send the flowers to—and what they write on the card—could reveal everything. Will it be a romantic gesture for their partner or a shocking betrayal? Get ready for twists, surprises, and jaw-dropping confrontations as we help our listeners get the answers they deserve. Subscribe to The Jubal Show's To Catch A Cheater / War of the Roses.➡︎ Get on The Jubal Show with your story - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Think your partner might be up to something shady? The Jubal Show has you covered. In this explosive segment, The Jubal Show helps suspicious lovers uncover the truth by setting up the ultimate loyalty test. We call their significant other, posing as a grocery store’s floral department offering a free bouquet. You know.. a War of the Roses. The catch? Who they choose to send the flowers to—and what they write on the card—could reveal everything. Will it be a romantic gesture for their partner or a shocking betrayal? Get ready for twists, surprises, and jaw-dropping confrontations as we help our listeners get the answers they deserve. Subscribe to The Jubal Show's To Catch A Cheater / War of the Roses.➡︎ Get on The Jubal Show with your story - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Think your partner might be up to something shady? The Jubal Show has you covered. In this explosive segment, The Jubal Show helps suspicious lovers uncover the truth by setting up the ultimate loyalty test. We call their significant other, posing as a grocery store’s floral department offering a free bouquet. You know.. a War of the Roses. The catch? Who they choose to send the flowers to—and what they write on the card—could reveal everything. Will it be a romantic gesture for their partner or a shocking betrayal? Get ready for twists, surprises, and jaw-dropping confrontations as we help our listeners get the answers they deserve. Subscribe to The Jubal Show's To Catch A Cheater / War of the Roses.➡︎ Get on The Jubal Show with your story - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Think your partner might be up to something shady? The Jubal Show has you covered. In this explosive segment, The Jubal Show helps suspicious lovers uncover the truth by setting up the ultimate loyalty test. We call their significant other, posing as a grocery store’s floral department offering a free bouquet. You know.. a War of the Roses. The catch? Who they choose to send the flowers to—and what they write on the card—could reveal everything. Will it be a romantic gesture for their partner or a shocking betrayal? Get ready for twists, surprises, and jaw-dropping confrontations as we help our listeners get the answers they deserve. Subscribe to The Jubal Show's To Catch A Cheater / War of the Roses.➡︎ Get on The Jubal Show with your story - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

What makes Chick-fil-A's hospitality more than just good service?In this episode, we're joined by Nicholas Lawrence, Executive Director of People & Culture, Chick-fil-A Local Franchise - Indianapolis and the founder of Lawrence Leadership.Nick takes us behind the scenes of Chick-fil-A's legendary hospitality culture—where “my pleasure” isn't just a catchphrase, it's a moral obligation. From his early days selling shirts and ties at Macy's to leading people and culture at a top-performing franchise, Nick shares how leadership, emotional intelligence, and ownership are at the heart of every great customer experience.What You'll Learn:How Chick-fil-A builds a customer-first culture that rivals the best in hospitalityWhy local ownership makes all the difference in maintaining brand excellenceLessons from retail and HR that translate directly into hotel leadershipWhy emotional intelligence is the competitive edge for any hospitality businessWhat “serving a higher purpose” really looks like in day-to-day operationsWhether you're leading a hotel team or running a restaurant, this episode is packed with actionable takeaways to elevate your guest experience.Watch the FULL EPISODE on YouTube: https://youtu.be/68j5jerfiG8 This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nicholas on LinkedIn: https://www.linkedin.com/in/nicholas-lawrence-shrm-cp-59b76289/Chick-fil-A Local Franchise: https://www.chick-fil-a.com/For full show notes head to: https://themodernhotelier.com/episode/158Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Ed Howie is one of the most experienced business branding strategists in the world. He has spent over 30 years helping to create, develop, and launch brand concepts for mainstream companies, leading to more than $350 million in incremental revenue. Ed has worked for and with brands like Chick-fil-A, H-E-B Grocery, United Airlines, 7-Eleven, KFC, Kroger, JackBe, and gusto!  In addition to helping other companies' brand and market themselves, he is an enthusiastic entrepreneur who has founded multiple seven figure businesses, including his flagship business BTYcreative, and his new business transformation enterprise Serve Others Well. His latest podcast "The Wonder of WOOO Podcast" launched September 2024 and his first book, Lifelong Customers-The Secret to Scaling Profitably, will be released in early 2026.https://www.serveotherswell.com  AND  https://thewonderofwooopodcast.comThe 5 part Course on transforming your business through The Wonder of WOOO begins tomorrow, Thursday, May 22 at 10:30 am Central. There is still room to join.  Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this powerful episode of the Jake & Gino podcast, we're joined by Rob Finlay—serial entrepreneur, founder of 30 Capital, and author of Beyond the Building and Hey Dad. Rob dives deep into commercial real estate debt strategy, the importance of tracking OKRs and KPIs, and the long-term thinking that separates real estate professionals from amateurs.But this conversation doesn't stop at business. Rob also opens up about parenting adult children, financial literacy, and the “green gas” phone call that inspired his latest book, Hey Dad, a must-read for any parent raising self-sufficient young adults in today's world.Whether you're a multifamily investor looking to improve your financial game or a parent preparing your kids for life, this episode delivers hard-earned insights from one of the best in the business.Get the books:Hey Dad: https://heydadbook.comConnect with Rob FinlayWebsite: https://robfinlay.comInstagram & more: @robfinlay   Chapters:00:00 - Introduction  04:54 - KPIs & OKRs Explained (with Chick-fil-A References)  14:47 - Smart Leverage & Exit Strategies  18:15 - How New Investors Should Think About Equity, Recycling Deals, and Exit Strategies  21:41 - Refinancing vs. 10-Year Lockups  29:24 - The 2021–2022 Bridge Debt Trap  32:49 - Hey Dad: The Gas Pump Phone Call That Started It All  39:46 - Real Parenting Talk: Teaching Independence Through Exposure  43:05 - Kids & Money: Raising Financially Literate Adults  49:34 - Gino Wraps it Up  We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

In this episode, Steve and Brad welcome Jo Jabbia and Ashley Jones, two newly appointed First Priority District Directors in Houston, Texas. Jo and Ashley share the unique paths that led them to this calling; Jo from youth ministry and Chick-fil-A leadership, and Ashley from event management and a role with the Houston Dynamo. They reflect on what it's like to launch First Priority in a brand-new region, including the excitement of casting vision for Gospel clubs in schools, the challenges of navigating church unity, and the deep need for leaders who are fully dependent on Jesus. Jo talks about his burden for students who work long hours to support their families and have no time for church, while Ashley shares about the moments that affirmed her calling as students and pastors caught the vision of First Priority. Together, they unpack their goal of launching 12 clubs each in their first year and their prayer for lasting transformation across Houston's middle and high schools. You'll Hear About: How Jo's time at Chick-fil-A shaped his heart for reaching unchurched students. Ashley's experience moving from the bridal world to the sports world to ministry. The real struggles of fundraising and waiting on God's timing. The importance of relational ministry and unified churches. Their bold prayer for 24 new clubs launched in Houston by next school year. Prayer Points: Favor and open doors in strategic schools. Leaders in Houston who are deeply dependent on Jesus. Unity among local churches and youth pastors. Students to rise up and boldly share the Gospel. Resources & More: Learn more about First Priority at firstpriority.club

Chick celebrates the Reds' victory over the Guardians.

The Financial Chick 5-16-24 by JVC Broadcasting

Chick takes your calls and breaks down the Reds' 5-4 win over the Cleveland Guardians.

Today's Mystery: Johnny is called to a New Jersey chicken ranch by a retired investigator who is concerned about what's happening to his chickens.Original Radio Broadcast Date: February 9, 1958Originating from HollywoodStarring: Bob Bailey as Johnny Dollar; Lucille Meredith; Howard McNear; Gil Stratton; Jack Moyles; Sam Edwards; Bill JamesWhen making your travel plans, remember http://johnnydollarair.comBecome one of our Patreon Supporters at https://patreon.greatdetectives.netThank you to our Patreon Supporter of the Day: David, Patreon supporter since August 2017Take the listener survey at http://survey.greatdetectives.netGive us a call at 208-991-4783Follow us on Twitter @radiodetectives Join us again tomorrow for another detective drama from the Golden Age of Radio.

Today's Mystery: Johnny is called to a New Jersey chicken ranch by a retired investigator who is concerned about what's happening to his chickens.Original Radio Broadcast Date: February 9, 1958Originating from HollywoodStarring: Bob Bailey as Johnny Dollar; Lucille Meredith; Howard McNear; Gil Stratton; Jack Moyles; Sam Edwards; Bill JamesWhen making your travel plans, remember http://johnnydollarair.comBecome one of our Patreon Supporters at https://patreon.greatdetectives.netThank you to our Patreon Supporter of the Day: David, Patreon supporter since August 2017Take the listener survey at http://survey.greatdetectives.netGive us a call at 208-991-4783Follow us on Twitter @radiodetectives

"It's the whole totality of the experience and how we treat our customers to show that they're valued.”Eric Wulf, CEO of the International Carwash Association (ICA), and ICA Research Director Bob Klein discuss the findings of ICA's 2025 Q1 Pulse Report, covering the health of the industry, customer satisfaction, and the balance between price and wash value for car wash customers.Top 5 Episode Highlights:The Health of the Consumer Drives the Health of the Industry – Eric and Bob discuss how customer sentiment and behavior shape industry growth, with pricing dissatisfaction often offset by strong perceptions of value—especially among subscription customers.The Price vs. Value Perception – Car wash owners must recognize the emotional side of pricing and focus on the totality of the customer experience to show value. The conversation draws insights from Quick Service Restaurants (QSRs) like Chick-fil-A, where customer engagement plays a key role in perceived value.Subscribers Who Become Transactors: A Retention Opportunity – 54% of former members continue washing their vehicles at the car wash where they previously had a membership, providing an opportunity for operators to re-engage and build long-term loyalty.Loyalty Programs: A Disconnection Between Customers and Operators – The Pulse Report has asked about loyalty for nine years, and customers consistently cite loyalty programs as a key retention driver. However, operators do not prioritize them, signaling a missed opportunity to strengthen customer relationships.Industry Growth & Supplier Outlook – Projections for year-end growth increased slightly from 5% to 6%, with 6 in 10 retailers increasing prices in 2024. Meanwhile, supplier optimism has softened, with forecasted growth of 5%, and their top concerns remain hiring, rising costs, and employee retention. To counteract these challenges, suppliers are investing in training and helping car wash owners enhance customer value.Eric and Bob begin the conversation by examining the overall health of the car wash industry, which is closely tied to consumer sentiment. They emphasize that while customers may resist price increases, strong value perception—especially among subscribers—helps mitigate dissatisfaction.The discussion then shifts to how car wash owners should interpret the Pulse Report's price/value findings. Eric and Bob stress that customer experience is in the operator's control. They highlight how Quick Service Restaurants (QSRs), like Chick-fil-A, focus on hospitality and engagement to reinforce customer loyalty—a model the car wash industry can learn from.Bob also references an article he authored in the 2025 Q1 issue of Car Wash Magazine, which explores the five key principles used by the QSR industry to enhance the value proposition and customer experience.The episode also covers the behavior of subscribers who become transactors, noting that 54% of former members continue to use the car wash where they had a subscription. This presents a valuable opportunity for operators to create a dialogue with past members and encourage repeat business.For the past nine years, the Pulse Report has surveyed both customers and operators about loyalty strategies. The data shows that customers strongly value loyalty programs, yet operators do not prioritize them, highlighting a gap in retention efforts.On the growth and supplier side, there is a slight uptick in year-end growth projections from 5% to 6%, and 6 in 10 retailers increased prices in 2024. Looking ahead, the Q2 issue of Car Wash Magazine will explore 12 key factors businesses should consider before implementing price increases.Supplier sentiment, however, is less optimistic, with a softening outlook despite a projected 5% increase. The top three concerns for suppliers remain hiring, rising costs, and employee retention. To stay ahead, suppliers are focusing on training initiatives and working to help car wash operators deliver stronger customer value.

In this episode of (insert podcast name here) host Josh Taylor, Chief Marketing Officer at OptSpot, sits down with Donald Miller, CEO of StoryBrand, to discuss how car wash owners can transform their marketing strategies by clarifying their messaging. Miller explains how businesses can position themselves as guides rather than heroes in their customers' journeys. The conversation covers actionable strategies for increasing customer engagement, boosting retention, and driving revenue.Josh Taylor is a marketing strategist dedicated to helping car wash owners grow their businesses through automated customer retention and engagement tools. As a certified StoryBrand expert, he specializes in turning complex marketing messages into simple, high-converting campaigns.Donald Miller is a New York Times bestselling author and marketing expert who has helped brands like Ford, Chick-fil-A, and Intel clarify their messaging and increase revenue. His books include Building a StoryBrand, Marketing Made Simple, and How to Grow Your Small Business. Through StoryBrand, he has helped thousands of business owners cut through the noise and connect with customers.Key TakeawaysThe StoryBrand Framework: Shifting Your MessagingDonald Miller explains how most businesses make the mistake of positioning themselves as the hero instead of the guide.Customers want to be the hero of their own story—your brand should support and empower them.When your messaging focuses on solving customer problems, it builds trust and increases sales.Affirmation Calls to Action: Go Beyond “Join Now”Standard Calls to Actions like "Sign Up" or "Buy Now" aren't enough.Affirmation Calls to Action reinforce the transformation customers will experience, making them more likely to take action.Example: Instead of “Join Today,” try “Start Driving a Cleaner Car Today.”Affirm why washing their car with you was a good ideaValue Stacking: Make Your Offer IrresistibleClearly communicate why your car wash is worth choosing.Layer multiple benefits in your messaging—price, convenience, time savings, and customer experience.The more value you highlight, the more compelling your offer becomes. Tell your customer's story, not yours. It's not the car wash they want…it's the clean car.Clarity is Key: Make Your Marketing SimpleIf your messaging is confusing, you're losing customers.Keep your marketing clear, concise, and repeatable so customers instantly understand what you offer.Training Your Team: Messaging Consistency MattersYour team needs to use the right language when talking to customers.Miller suggests using a simple incentive, like giving team members a dollar each time they use the new messaging.The goal: Create a unified, effective brand voice across all customer touchpoints.

This week, we're talking with Michael Taylor, Owner/Operator of Chick-fil-A Henrietta. Michael's two-decade Chick-fil-A career, starting as a Team Member, showcases his commitment to leadership development. Recognized for mentoring autistic students, Michael offers valuable insights on professional and personal success. This slightly longer-than-normal episode is packed with Michael's can't-miss perspectives. Don't miss out! Learn more about Cooper Connect, here: www.cooperconnect.co Cooper Connect is an independent entity and is not affiliated with, associated with, authorized by, or endorsed by Chick-fil-A, Inc. or its subsidiaries and affiliates. The name Chick-fil-A, Inc., along with its related names, trademarks, logos, and images, are the registered property of their respective owner. For official information about Chick-fil-A, Inc., please visit their website at https://chick-fil-a.com.

Send us a textIn this Tuesday episode of Market Outsiders, Namaan and Jenny Rae dissect the April CPI data, showing a lower-than-expected core inflation rate, signaling stability despite tariff uncertainties. Jenny Rae then shares a jarring McDonald's visit, with empty dining areas and sluggish service, pointing to operational hiccups rather than inflation-driven consumer retreat. Comparing McDonald's to peers like Chick-fil-A, they question if its in-store strategy is faltering and what this means for its future. Join Market Outsiders live every weekday at 9:15AM ET on LinkedIn and YouTube - and now, episodes are also available on Strategy Simplified every Monday, Tuesday, and Thursday.Want the full daily experience? Follow the new Market Outsiders podcast to get every episode, Monday through Friday.Subscribe to the new Market Outsiders feed (Apple, Spotify)Follow Management Consulted on LinkedIn and subscribe on YouTubeConnect with Namaan and Jenny Rae on LinkedInConnect With Management Consulted Schedule free 15min consultation with the MC Team. Watch the video version of the podcast on YouTube! Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights! Join an upcoming live event - case interviews demos, expert panels, and more. Email us (team@managementconsulted.com) with questions or feedback.

This week we throw it back to one of our favorite conversations we had in 2023 with Mark Miller, Former VP of High Performance Leadership at Chick-fil-A. REGISTER FOR THE ELEVATE BANKING FORUM HERE The views, information, or opinions expressed during this show are solely those of the participants involved and do not necessarily represent those of SouthState Bank and its employees SouthState Bank, N.A. - Member FDIC

Dr. Katrina Nguyen was just 14 months old when her family fled Vietnam by boat during the Fall of Saigon, a journey marked by near-death experiences and unimaginable courage. Now a board-certified pediatric gastroenterologist, bestselling author, and founder of the nonprofit Faithful-2-Fitness, she channels that legacy of resilience into helping families fight childhood obesity and build healthier futures. In this powerful conversation, Dr. Nguyen shares her refugee story, her path to medicine, and why compassion, gratitude, and generosity remain at the heart of everything she does.Interview recorded in Loves Park, Illinois.Key Takeaways:Dr. Nguyen's family escaped Communist Vietnam by boat in 1975, surviving multiple near-death experiencesHer upbringing as one of 10 children shaped her resilience and gratitudeShe founded Faithful-2-Fitness to provide free health education and lifestyle tools to underserved familiesCultural context and compassion are essential in addressing childhood obesityHer Catholic faith deeply informs her work in medicine, service, and philanthropyWriting Live to Give and other books helped her process grief and inspire generositySmall acts of compassion can spark long-term transformation—personally and societallyDr. Katrina Nguyen's Bio:Dr. Katrina Nguyen is a board-certified pediatric gastroenterologist, a two-time best-selling author, and founder of Faithful-2-Fitness, a nonprofit to fight childhood obesity. She was just 14 months old when her family escaped by boat from Communist Vietnam in April 1975 after the Fall of Saigon. She nearly died twice during her journey to freedom and the American Dream. She is a Clinical Associate Professor at the University of Illinois College of Medicine in Rockford. She has shared her expertise via EWTN Global Catholic Network, YMCA podcast, and the American Academy of Pediatrics.Her Christian faith drives her to serve others. She established charity funds with Raymond James and Northwestern Mutual. Her nonprofit's sponsors include Chick-fil-A and Fleet Feet.Dr. Nguyen lives in Illinois with her husband Dr. Deladisma. She enjoys being a dog mom, gardening and traveling.Connect with Katrina:https://www.instagram.com/mdkatrina/#https://www.tiktok.com/@mdkatrina#TheHumanExperiencePodcast Follow Along:Website: https://www.thehxpod.com/Instagram: https://www.instagram.com/thehxpod/Facebook: https://www.facebook.com/getthehxTikTok: https://www.tiktok.com/@thehxpodYouTube: https://www.youtube.com/@thehxpodSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

When a phishing scam nearly cost him his life savings, Andy White turned that wake-up call into Closinglock, a cybersecurity platform now protecting billions in real estate closings. Dive in as he shares how title agents can fight back against wire fraud, seller impersonation, and deepfake threats using tools like KYC, MFA, and secure workflows. If you're still relying on email and outdated wire systems, this conversation is your signal to upgrade before it's too late.   What you'll learn from this episode How Andy's wife's real estate story sparked the birth of Closinglock The role of AI and deepfakes in modern cybersecurity risks Innovations in identity verification, KYC, and payment automation Common misconceptions about security and simplicity Actionable steps to reduce wire fraud exposure today   Resources mentioned in this episode Otter.ai Chick-fil-A Wells Fargo Keller Williams FedNow ChatGPT Fedwire Outliers by Malcolm Gladwell | Paperback, Hardcover, and Kindle   About Andy WhiteAndy is the CEO and Co-founder of ClosingLock. In 2017 my wife and I founded ClosingLock to help protect title companies, lenders, and property buyers/sellers from wire fraud. Prior to that, I worked as a computer engineer for various tech companies – from a startup that raised over $100M to the globally-recognized tech giant Samsung. Prior to that, I completed a BS, MS, and PhD in Computer and Electrical Engineering at Auburn University.   Connect with Andy Website: Closinglock LinkedIn: Andy White, Ph.D.   Connect With UsLove what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. Explore more on our website: www.alltechnational.com/podcast Stay updated with our newsletter: www.mochoumil.com Follow Mo on LinkedIn: Mo Choumil Stop waiting on underwriter emails or callbacks—TitleGPT.ai gives you instant, reliable answers to your title questions. Whether it's underwriting, compliance, or tricky closings, the information you need is just a click away. No more delays—work smarter, close faster. Try it now at www.TitleGPT.ai. Closing more deals starts with more appointments. At Alltech National Title, our inside sales team works behind the scenes to fill your pipeline, so you can focus on building relationships and closing business. No more cold calling—just real opportunities. Get started at AlltechNationalTitle.com. Extra hands without extra overhead—that's Safi Virtual. Our trained virtual assistants specialize in the title industry, handling admin work, client communication, and data entry so you can stay focused on closing deals. Scale smarter and work faster at SafiVirtual.com.

Special Patreon Re-Release: Wholehearted Quiet Time with Naomi Vacaro   Today's message is not intended for little ears. We'll be discussing some adult themes, and I want you to be aware before you listen to this message.    "So they went away by themselves in a boat to a solitary place. But many who saw them leaving recognized them and ran on foot from all the towns and got there ahead of them. When Jesus landed and saw a large crowd, he had compassion on them, because they were like sheep without a shepherd. So he began teaching them many things." Mark 6:32-34 (NIV)   **Transcription Below**   Questions and Topics We Discuss: How did your life with secret sin impact your connection with Jesus and what were some of those faulty beliefs you internalized that Christ later redeemed? How would you describe quiet time and its purpose? How does quiet time ripple out to effect everyone around us?   Naomi Vacaro is first and foremost a wholehearted follower of Jesus. She grew up as a daughter to missionaries in Outer Mongolia and then moved to Florida at the age of 18 to pursue a college degree. After graduating with a degree in graphic design, she worked as a wedding photographer and soon after felt led to create a journal called the Quiet Time Companion, along with an online ministry that would help Christians develop a daily habit of seeking Jesus. She now spends her time running the Wholehearted community and being a stay-at-home mom. She and her husband live in Florida with their son. Visit her online at wholeheartedquiettime.com or on Instagram.   At The Savvy Sauce, we will only recommend resources we believe in! We also want you to be aware: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.    Quiet by Naomi Vacaro   Thank You to Our Sponsors: Chick-fil-A East Peoria and The Savvy Sauce Charities (and donate online here)   Please help us out by sharing this episode with a friend, leaving a 5-star rating and review, and subscribing to this podcast!   Other Related Episodes on The Savvy Sauce: 150 Brain Science and Spiritual Abundance with Ken Baugh 259 God Speaks to His Kids . . . Here's How with Chris Allen   Connect with The Savvy Sauce on Facebook or Instagram or Our Website   Gospel Scripture: (all NIV)   Romans 3:23 “for all have sinned and fall short of the glory of God,”   Romans 3:24 “and are justified freely by his grace through the redemption that came by Christ Jesus.”   Romans 3:25 (a) “God presented him as a sacrifice of atonement, through faith in his blood.”    Hebrews 9:22 (b) “without the shedding of blood there is no forgiveness.”    Romans 5:8 “But God demonstrates his own love for us in this: While we were still sinners, Christ died for us.”    Romans 5:11 “Not only is this so, but we also rejoice in God through our Lord Jesus Christ, through whom we have now received reconciliation.”    John 3:16 “For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.”   Romans 10:9 “That if you confess with your mouth, “Jesus is Lord,” and believe in your heart that God raised him from the dead, you will be saved.”    Luke 15:10 says “In the same way, I tell you, there is rejoicing in the presence of the angels of God over one sinner who repents.”   Romans 8:1 “Therefore, there is now no condemnation for those who are in Christ Jesus”   Ephesians 1:13–14 “And you also were included in Christ when you heard the word of truth, the gospel of your salvation. Having believed, you were marked in him with a seal, the promised Holy Spirit, who is a deposit guaranteeing our inheritance until the redemption of those who are God's possession- to the praise of his glory.”   Ephesians 1:15–23 “For this reason, ever since I heard about your faith in the Lord Jesus and your love for all the saints, I have not stopped giving thanks for you, remembering you in my prayers. I keep asking that the God of our Lord Jesus Christ, the glorious Father, may give you the spirit of wisdom and revelation, so that you may know him better. I pray also that the eyes of your heart may be enlightened in order that you may know the hope to which he has called you, the riches of his glorious inheritance in the saints, and his incomparably great power for us who believe. That power is like the working of his mighty strength, which he exerted in Christ when he raised him from the dead and seated him at his right hand in the heavenly realms, far above all rule and authority, power and dominion, and every title that can be given, not only in the present age but also in the one to come. And God placed all things under his feet and appointed him to be head over everything for the church, which is his body, the fullness of him who fills everything in every way.”   Ephesians 2:8–10 “For it is by grace you have been saved, through faith – and this not from yourselves, it is the gift of God – not by works, so that no one can boast. For we are God‘s workmanship, created in Christ Jesus to do good works, which God prepared in advance for us to do.“   Ephesians 2:13 “But now in Christ Jesus you who once were far away have been brought near through the blood of Christ.“   Philippians 1:6 “being confident of this, that he who began a good work in you will carry it on to completion until the day of Christ Jesus.”   **Transcription**   Music: (0:00 – 0:09)   Laura Dugger: (0:10 - 1:51) Welcome to The Savvy Sauce, where we have practical chats for intentional living. I'm your host, Laura Dugger, and I'm so glad you're here.    Today's message is not intended for little ears. We'll be discussing some adult themes, and I want you to be aware before you listen to this message.    Are you interested in a free college education for you or someone you know? Stay tuned for details coming later in this episode from today's sponsor, Chick-fil-A East Peoria. You can also visit their website today at chickfila.com/East Peoria.    If you've been with us long, you know this podcast is only one piece of our nonprofit, which is the Savvy Sauce Charities. Don't miss out on our other resources.   We have questions and content to inspire you to have your own practical chats for intentional living. And I also hope you don't miss out on the opportunity to financially support us through your tax-deductible donations. All this information can be found on our recently updated website, thesavvysauce.com.   My guest for today is Naomi Vaccaro, and she has wisdom beyond her years that she articulates beautifully in her faith journey. She's humbly going to share some highs and lows, and she's able to pull out ways that the Lord has called her to live in the light. And she has practical suggestions for ways we can do the same.   Here's our chat. Welcome to The Savvy Sauce, Naomi.   Naomi Vaccaro: (1:53 - 2:01) Hi, Laura. Thank you so much for having me. I'm super excited to be here and just can't wait to dive into all this amazing conversation.   Laura Dugger: (2:02 - 2:10) Well, likewise, I feel the same. And will you start us off by just giving us a glimpse of your journey to becoming a Christ follower?   Naomi Vaccaro: (2:11 - 4:04) Yeah, absolutely. So, my story is probably very similar to many other believers who grew up in Christian homes. I know I'm not the only one who probably has a similar testimony.   But I was showed the gospel a thousand times in a hundred different ways over the course of many, many years. So, my coming to faith was definitely a slow blossoming over a long period of time. My first really memorable encounter with the Lord was when I was about seven years old.   I remember I was walking in the backyard of our home in Mongolia, which is where I grew up as a missionary kid. And during that evening, there was just this particularly beautiful sunset. And I just remember looking at the clouds in the sky and just seeing that sun dip below the horizon.   And I just knew my seven-year-old heart knew that God was real and that he was present and he saw me and he just loved me. And that was the first time I remember actually acknowledging him personally and really just wanting to be in a relationship with him. So, I would say that was when my journey of faith really started.   That's when it took root in my own heart, this longing for eternity. And then my understanding of the gospel was definitely limited to what a seven year old could grasp at the time. So, my relationship with Christ and the way I understood his grace, it deepened and it strengthened over time.   But I do believe that it was in that moment that I became committed to start the journey. And then it was just slow growth from there.   Laura Dugger: (4:05 - 4:48) I love it. Everybody's story is so personal to them, and it never gets old hearing how Christ has wooed people to himself. But in your new book, you write on page 15, I'm going to quote you saying, “My mom and dad took their role as parents even more seriously than their calling as missionaries.”   If there was one thing they persistently taught us as kids, it was that spending time with Jesus was a necessary part of everyday life. And so Naomi, as a mom myself with a similar conviction to create a spiritually vibrant home atmosphere, I would love to learn, how did your parents actually do that?   Naomi Vaccaro: (4:49 - 8:11) Yeah, that's a great question. I'm a mom myself now, and ever since becoming a mom, this is the question I just revisited over and over. And I'm just so grateful to have had the example that my parents gave to me.   And that's really what they did. So, my parents, first and foremost, they taught by example. Every morning without fail, my mom and dad would be the first ones up and they would each spend time with the Lord in their own routine, their own unique rhythm.   And so, it's funny, because for many years, I really thought that every other adult Christian had Bible time in the morning, just like my parents did. I thought it was just the thing adults did. And it wasn't until later in life that I realized how rare and special it was to have parents who sought the Lord so diligently and consistently.   They weren't just missionaries on the outside, you know, pastor on the outside. They had a private devotion to the Lord that was so vibrant and so real. And there was just no hypocrisy there.   Also, on the more practical side of things, I just also had the good fortune of being homeschooled, which allowed my parents a lot of flexibility and creativity with our education. So, one thing that my mom would do is every morning at around eight o'clock after we had all had breakfast, we would gather in the living room together. We would break open hymnals and sing some songs.   We would learn from a passage in scripture, and my mom would lead that time. Sometimes my dad would. And then we would pray together.   And then my mom would read a book out loud to all of us for about 30 minutes or so. And so that daily time, I just remember that being one of the most special parts of my childhood. And it was so enjoyable.   And I really think that it took the concept of a quiet time or seeking the Lord as one of the first things you did every day. It just made that rhythm really normal in my mind. So even now, it seems weird not to start my day with some kind of routine that welcomes the Lord into my day.   And I really attribute that to my mom and my dad and the way they educated us. So, my parents, they taught by example, and they integrated these beautiful rhythms into our lives at a very young age. So, if you are a parent and you really want that to become a reality in your home, just start first by creating this rhythm in your personal life.   Kids practice what we do, not just what we teach. They can sense hypocrisy very, very easily. And so, you first just need to make sure that you are devoting yourself to the Lord privately.   And they will see that and it will impact them. And then some of the ways you can bring your kids into your quiet time rhythm with you is you could have them sit next to you and have them read their own children's Bible as you read your Bible. And set aside a few minutes to pray with them every morning.   There are so many ways that we can start cultivating this culture in our home. But I really do believe that it all starts with our own sincere private devotion.   Laura Dugger: (8:12 - 9:01) That's really helpful to hear. And I like that progression of it begins with us and our commitment to our relationship with the Lord and growing there. But that's also helpful to see it play out that they kind of fed you through the hymns and through the Bible reading, but then also transferred that responsibility on to you to pursue that as well as you got older.   Something that really stood out when I read your book was your humility and vulnerability. So, I'm wondering if you can share a little bit more of your journey now. And specifically, how did your life with secret sin impact your connection with Jesus?   And what were some of those faulty beliefs that you internalized and Christ later redeemed?   Naomi Vaccaro: (9:03 - 14:43) Yeah. So, first of all, I just want to say, you know, this is where life happens. This is where things get real when we uncover our own failure, our own shame, when we bring it into the light.   This is just this is where God works. He works with humility. And that's why we should not be afraid to deal with these topics.   And so, I'm so excited to share my own story right now because I hope it will encourage someone else who might be listening. And it's something that I think we do need to talk about more in the Christian community. So basically, when I was eight years old, I was so young.   When I was eight years old, I was first exposed to pornography and erotica. And after that encounter, a secret sin of sexual fantasizing and seeking out more erotic content developed in my life. And this sin, the secret sin, did major damage to my walk with Jesus for a long time.   First of all, that's really what sin does, right? It separates us from God when we walk in a way that goes against his design, his good, good design for us. It destroys, it separates, it hurts.   And that's what it did for me for a long time. However, because of the grace of Christ, sin can only separate us from God if we let it. And so, I, at the time, I really did let my failure separate me from the grace of Jesus because I didn't really understand that the gospel applied to me as an already born-again Christian who struggled with sexual temptation.   I thought that you became a Christian because of the gospel, Jesus on the cross, the resurrection, the Holy Spirit, etc., etc. But deep down, I also really thought that once I was through the door of the gospel, that the Christian walk became up to me. So, every time I stumbled and fell into any kind of sin, but especially lust, because that was what I was so, so ashamed of, I would feel absolutely devastated.   And this was more than just a righteous conviction because it's good to feel devastated over our sin. This was a fear that I had somehow lost God's favor, lost his love, and particularly lost my salvation. I questioned my identity in Christ every time I stumbled in this way.   So, every time I would seek out this content and just give in to this inner sexual fantasizing, I would avoid having a quiet time for a few days because I really felt like I somehow had to do a penance, that I had to prove to God just how sorry I was. And so, this secret sin and the guilt that it gave me, it really did drive me away from Jesus, which I'm sure it just broke his heart because that is the last thing you want to do when you fall into sin is run away from God. And what's so sad is that I kept this in a secret for years.   I was eight when it started, and I was 13 when I finally got up the nerve to confess to my mother. I had prayed many times and confessed this sin to the Lord many times, but I wasn't seeing progress. I was still struggling, and I knew, I knew for years he was telling me, Naomi, you need to confess this to someone else.   You need to confess this to your mom. And I was so afraid of telling her that I was sinning in this way. I felt so dirty.   I felt so trapped and so terrified of losing her good opinion and the good opinion of anyone who would find out because I often equated the good opinion of others to love, especially as someone who's just a natural born people pleaser. But that morning when I finally confessed as a 13-year-old, the love and the grace that my mother showed me, it was the greatest reflection of the gospel I had ever experienced in my life up to that point. My sin didn't drive her away from me.   It actually drew her in closer, and that was the last thing that I expected. She embraced me. She came alongside me, and she made it clear that I was not the first or the last Christian to struggle with the sin of lust.   And she made me understand that I was not alone. And so, her reaction, it really did show me this fundamental truth, that our sin is what makes us absolutely irresistible to the compassionate heart of Christ. He hates sin because our sin is killing us.   But instead of casting us aside and pushing us away, he draws near in order to heal us. Jesus rushes to the side of a repentant sinner every single time. And that is what I learned through that journey of secret sin, wrestling inwardly, and then finally confessing in obedience to the Lord, confessing that sin to my mom.   Laura Dugger: (14:44 - 15:05) Wow. Thank you for bravely sharing that journey. That is such an encouragement.   And if someone is relating to your story, or maybe they're in the midst of their own experience of harboring some other form of secret sin right now, and it's creating distance between them and God, what encouragement would you like to offer them?   Naomi Vaccaro: (15:07 - 17:00) Yeah, so just run to Jesus. It all starts there. Just don't wait another moment.   Pause this episode if you need to. Hit your knees. Cry out to God.   Sin, it kills. It destroys. It separates us.   And the way we overcome sin is not by muscling our way through in our own strength. I've tried that. It doesn't work.   We have to combat sin by taking up the sword of surrender. We surrender ourselves to God, and then it becomes his strength that carries us through, that sets us free. So don't wait to confess.   Confess every single failure that's weighing on your soul. It doesn't define you in Christ. You are set free from his work.   So don't carry that garbage around anymore. Just don't do it. Jesus is so ready to embrace you, and it really is a lie that your sin makes you too dirty to approach him.   Jesus took care of that once and for all on the cross. So just like you embraced the gospel when you first became a Christian, now just cling to the gospel as you battle sin as a Christian. And then you can just ask yourself, you know, is there someone else that the Lord wants to bring alongside you in this struggle?   There's a reason why we are a body. There's a reason why we don't do the Christian walk alone, and that's because sin can't survive in the light, which is Christian accountability and confession. So, you will just be amazed at what God can do when you confess your sin to him and you make it known to other believers.   Just walk in that humility and trust that God opposes the proud, but he gives grace to the humble.   Laura Dugger: (17:01 - 19:50) And now a brief message from our sponsor. Did you know you can go to college tuition free just by being a team member at Chick-fil-A East Peoria? Yes, you heard that right.   Free college education. All Chick-fil-A East Peoria team members in good standing are immediately eligible for a free college education through Point University. Point University is a fully accredited private Christian college located in West Point, Georgia.   This online self-paced program includes 13 associates degrees, 17 bachelor's degrees and two master's programs, including an MBA. College courses are fully transferable both in and out of this program. This could even be a great option to complete your general education courses and then transfer to the college of your choice and save money in the process.   So, if you're looking for an affordable college option while simultaneously gaining valuable work experience and earning an income, Chick-fil-A East Peoria is the place for you. You don't have to go into debt to get a great education. To apply today, please go to Chick-fil-A.com/East Peoria and click on the career tab. You can also call the restaurant at 309-694-1044 to find out more. And if you aren't located near Chick-fil-A East Peoria, make sure you check with your local Chick-fil-A restaurant to see if they also participate in the Elevate program with Point University. Thanks for your sponsorship.   Well, it's amazing to think about intimacy because the very first building block of intimacy is honesty. And so, I think you're just laying out such a biblical view of how to walk in freedom and intimacy with God and others by confessing and saying out loud what we're struggling with. And I know that the enemy will try whispering to us and lying and twisting things saying that this will lead to something worse or lead to more bondage.   And yet your story reveals the truth that it actually sets us free. As we continue to walk through your journey, you next experienced euphoria from having a clear conscience. And you channeled your newfound energy into a spiritual discipline that you said you most wanted to improve, which was your quiet time.   So how would you describe quiet time and its purpose?   Naomi Vaccaro: (19:51 - 21:24) Yeah, so quiet time refers to the activities of Bible reading and prayer. And its purpose really is wonderfully simple and yet deeply profound. Simply put, having a quiet time is relating to God.   In any relationship, there needs to be back and forth communication, right? Listening and talking, receiving and sharing. So, when you become a follower of Christ, you are entering into a relationship with the Almighty God.   That is what Christianity is all about. So, reading the Bible is essentially listening to God share His heart with you. That's how you are getting to know the other being, the other person on the other side of this relationship.   And prayer is how you share your heart with God. God wants you to share about yourself. He wants to know you.   And just because He's God and He already knows everything doesn't mean He doesn't enjoy that intimacy with us. He wants to relate to us just like we would relate to anybody else. So of course, there are many other good reasons to read the Bible and pray.   But this really is the foundation of what having a quiet time is all about. It's how we cultivate and nurture our relationship with God Himself.   Laura Dugger: (21:25 - 21:31) And what would you say to someone who feels like their quiet time has become stale or boring?   Naomi Vaccaro: (21:32 - 23:20) So first, don't be alarmed. I get so alarmed when my quiet time becomes boring and I start second-guessing everything. But over time I've learned that this happens to everyone, and it doesn't mean you're no longer a Christian.   So just don't worry. Search your heart definitely and try to find the reason behind this season. There could be something more serious going on.   For instance, when I was walking through sin for many years, that was a huge issue that kept me from experiencing a lot of genuine delight with the Lord. So, there could be something like that that is causing trouble. Or it could just be that you are in a season that is draining your joy.   You could be walking through suffering, a significant suffering. And that should not be surprising to us that our circumstances and our suffering affect how we relate to God and the feelings we experience there. So, no matter what the reason is, the answer is the same.   Keep coming back to Christ. Even when it feels boring, I promise you the feelings will follow in time. And there are also some practical things that you can do to shake things up and make your quiet time a little more interesting if it's really just that simple.   For instance, you can bring worship music into your routine. I love worship music and that always sparks a lot of joy and just praise. You can also go on a prayer walk around your neighborhood.   You can start a new Bible study or a book. Just don't take your own lack of feeling too seriously. And just trust me that as you remain faithful in the discipline, the delight will follow in time.   Laura Dugger: (23:21 - 23:58) And I think that even ties into what you were saying earlier about confessing or just bringing things into the light. It's such a joy to get to do this in community. So maybe even sharing with your spouse, if that applies to you, or a friend or a loved one, if this is a struggle.   And I think they can also help shed light on what's going on. But you mentioned the word season. And so, let's take this from a proactive stance then.   If someone has a big life change coming up, like a move or a wedding or a new child, how can they prepare to adapt their quiet time to a new season?   Naomi Vaccaro: (23:59 - 26:10) Oh man, the seasons that you mentioned, each one of those have always affected my quiet time. Especially becoming a mom. Just shout out to all the moms out there.   So, I would just say, spend a good amount of time. If you see the season that is ahead of you, just spend a good amount of time praying over that season before it even arrives. Just trust that the Lord, He will give you the grace you need to transition into your new role.   And prepare your heart before the Lord to receive this sanctification, because that's what transition does. It reveals weakness in us. It reveals where we've maybe placed a lot of our hope and confidence in places other than Christ.   And so, walk into that sanctification confidently that the Lord is with you. And then just do your best when that season comes. Do your best to maintain your quiet time routine.   But don't worry too much if things get lost for a little while. It really does take time to regain our footing after a big transition. The main thing is to just not give up the habit altogether.   Just keep fighting for pieces of it as much as you can. And then overtime it will get easier. For me, it took me about six months to relearn my quiet time routine after I got married.   And after I had a baby, it took me a solid year before I became consistent again. It was really, really hard. And even now as a working mom, I still really struggle to find consistency.   So don't freak out. Don't linger on any kind of sense of failure. Just return to the Lord in whatever moments He provides.   And just know that His mercies are new every single morning. And just because you're struggling to have a quiet time in a new season of life doesn't mean that Jesus is not with you, that He's not walking with you and making you into more of His likeness. He is.   He still delights in you. He loves you. He has not left you.   He is still right there.   Laura Dugger: (26:11 - 26:24) I think that's such a real picture because it is a fight and it's worth the fight. And Naomi, how have you seen quiet time ripple out to affect everyone around us?   Naomi Vaccaro: (26:25 - 28:38) Oh man, I feel like I could talk about this one question for a long time because it really does affect everyone. It affects everything. Because when you think of what having a quiet time is, it is connecting us with the God of the universe.   And not only that, it is welcoming Him into our lives and making us more like Christ. So, when we do that regularly, consistently, there literally isn't anyone in our proximity who will not be positively affected by that. The more we are absorbing Scripture and engaging with the Lord in prayer about what's going on in our lives, the people in our lives, the things that weigh us down or lift us up, the more we do this and reflect Christ to the world around us, the more people will be impacted.   So, our marriages, we'll just start there. They will become so much sweeter as we lean on the love of Christ. Trust me, your spouse cannot be your ultimate fulfillment.   And when we look to our spouse to fulfill every single one of our needs, marriage becomes really hard. But the more we lean on our true source of joy and satisfaction, marriage actually becomes really, really wonderful. So, for the sake of your marriage, have a quiet time.   And the same is true for our kids. They are not meant to be the center of our universe. And they will feel so much more happy and secure as we find our joy in the Lord.   They cannot bear the weight of our worship. And so if you want kids who are just full of joy, then spend time with the Lord and trust him to take care of them. And then obviously just our neighbors, our coworkers, our friends, our relatives, everyone we encounter will feel the ripple effect of our own private devotion to God.   I truly do believe that one person who is faithful to seek the Lord on a regular basis will have an impact that resounds throughout eternity itself. I really, really do.   Laura Dugger: (28:39 - 28:49) And do you think it's ever possible to selfishly prioritize our allegiance to these spiritual disciplines above other priorities?   Naomi Vaccaro: (28:50 - 31:30) Yes. Absolutely. And this is something I do talk about in my book, and I share some content there that really impacted me when I was learning about flexibility in our spiritual disciplines.   So, I think it's really important to realize that having a daily quiet time is not a command in Scripture. It's not a sin issue if you don't have a quiet time. It's a relationship issue.   So, the actual function of Bible reading and prayer is not some kind of non-negotiable ritual that we perform. Ultimately, the Christian walk is about loving the Lord, our God, with all we have and loving our neighbor as ourselves. God will never ask us to compromise on either one of those.   He will never ask us to sacrifice one for the other. So loving God with all our heart, soul, mind, and strength will also always look like loving our neighbor as ourselves. Sometimes it looks like changing a diaper instead of opening up that Bible study we're just dying to get into.   And sometimes it looks like running out the door to help someone in an emergency rather than having our regularly scheduled prayer time. Our spiritual disciplines need to be flexible enough to be interrupted. Otherwise, we are making the routine itself too important.   And I really believe the best example of this is Christ himself. There are multiple instances in Scripture where Jesus allows his prayer time with the Father or even his journey down the road to be interrupted by the needs of others. Jesus was always ready to stop and serve, even if that meant shifting his other plans.   Now we all have our own capacity, so that doesn't mean you always have to be rushing to this person and that person. It just means that you need to be willing to let go of your routines in place of the leading of the Holy Spirit. Wherever he wants us to go to love God and love others, that's what we need to remember.   And then just remember that quiet time is not the end goal in itself. That is not the ultimate end of the Christian life. Love for God and love for others really does go beyond daily Bible reading and prayer.   Sometimes our quiet time will need to be changed or postponed in order for us to love others the way God wants us to.   Laura Dugger: (31:31 - 32:42) I love scenarios that are both and, and you're laying that out for us, that quiet time both is important and its worthy of being prioritized and flexibility is important and Christ-like as well.    Did you know you could receive a free email with monthly encouragement, practical tips, and plenty of questions to ask to take your conversation a level deeper, whether that's in parenting or on date nights? Make sure you access all of this at thesavvysauce.com by clicking the button that says join our email list so that you can follow the prompts and begin receiving these emails at the beginning of each month. Enjoy! Another part of your book just made me smile when you were talking about whether you believe prayer and Scripture reading are non-negotiables, but you also invite readers to journal for a variety of reasons. And I love journaling as well.   But from your standpoint, will you elaborate on some convincing reasons to give journaling a try?   Naomi Vaccaro: (32:44 - 35:36) Absolutely. So, I am also an avid journaler. I have been journaling since I was about eight years old.   And over time, I really have just seen so many amazing benefits to journaling. Like you said, it's not a non-negotiable element to a quiet time. It's not absolutely necessary to journal.   Whereas I would say Bible reading and prayer are necessary because they are our modes of communication to the Lord. So, journaling really is more of a bonus element. But keeping a diary will always be something I recommend for several reasons.   So here are my main reasons why I recommend journaling. So, first of all, journaling really does help us process our emotions. We've got a lot of feelings rolling around inside of us.   And sometimes it is so good to just wrestle those feelings onto a page so that we can look them over, analyze them, process them, submit them to the Lord, and maybe understand why we are feeling a certain way and then what next steps we should take to address those emotions. So that's my first reason. Journaling really helps us process our emotions.   Also, I think most people understand that this is a huge benefit of journaling. But journaling really is a wonderful way to preserve our memories. There are so many stories I would never have remembered if I didn't write them down years ago.   And I just absolutely love, it gives me so much joy to go back through my old journals and read about events and what I thought about certain events that happened years ago. And at the time, those things seemed so big and important. But now they are just the sweetest memories that I get to pass down to my children, hopefully, and hopefully their children.   So yes, journaling also helps us preserve our memories. And then finally, I think the most compelling reason to journal is the way it helps us keep a record of God's faithfulness in our lives. So how many times do you and I pray over something super specific, something we are super worried about, and then that problem is solved.   The Lord provides, and the need is met. And then the next day, we kind of forgot all about it. We just move right along to the next worry.   I know that I do this all the time, and journaling has really helped me in this area. I get so caught up with now that I forget about all the dozens and hundreds of times that God has been faithful to provide and protect and comfort me in the past. So journaling is just such a good, practical way to deepen our faith as we record and remember how good God has been to us over time.   Laura Dugger: (35:36 - 35:56) And I even think the Bible encourages this in different ways when it's talking about writing this down or passing this on to your children. Or one of my favorites in the last part of Proverbs 3.21 says, preserve sound judgment and discernment. Do not let them out of your sight.   And so, I just echo all that you're saying.   Naomi Vaccaro: (35:57 - 35:58) Yes.   Laura Dugger: (35:58 - 36:08) When we consider the Holy Spirit's impactful role in our lives, how can we discern when we're being spirit-led versus flesh-led?   Naomi Vaccaro: (36:09 - 38:20) You know, what's so amazing about being a Christian is that we have been given the gift of the Helper, with a capital H, you know, the Holy Spirit who now dwells within those who belong to Christ. It's so amazing. So, if you look at yourself in the mirror right now, you can just know the Holy Spirit is looking right back at you.   It's pretty amazing. We get to walk every day hand-in-hand with the Holy Spirit. And the more we listen to Him and let Him guide us in our lives, the easier it will be to hear Him again.   And that's what we want. We want to be spirit-led people. So how do we do that?   The age-old question. So, one thing that we can always be certain of is that the Holy Spirit will never contradict the revealed will of God in Scripture. The Holy Spirit is a part of the Trinity.   They are all so connected in their purpose. They are one. And yes, the Spirit, He can work in our emotions, and He often does.   But the problem is, our feelings can be so tricky. And we always want to measure them against the Holy Word of God because that is where our source of truth is found. So, this really is the truest test for the leading of the Holy Spirit versus the leading of our flesh.   Our flesh will always be self-centered. And the Holy Spirit will always be Christ-centered. The Holy Spirit exists to magnify Christ, right?   So, as we look at Christ and adore Christ, then the Holy Spirit will grow stronger and stronger inside of us. So that's what I would encourage you to do. If you want to discern the difference between the Holy Spirit's leading and your flesh's leading, then really just start with studying God's Word.   Bring it into your home, your soul, your day-to-day life, and you will begin to discern the difference in no time.   Laura Dugger: (38:22 - 38:28) And how can we spur one another on to love and good deeds, especially in community?   Naomi Vaccaro: (38:29 - 40:15) So first, you need to be in community in order to spur one another on to love and good deeds, right? So, we really do need to start there because we're living in a time, especially in our country, I think around the world, where there is just a pandemic of loneliness and people are not living in community. So start by finding that community.   Find a local body of believers in Christ to do life with. And I don't just mean a Sunday morning service. Find people that you can see multiple times a week and start to get vulnerable and involved in each other's lives.   Start a prayer group together. Gather your kids and have a regular play date. Do game nights with the whole family.   Just think outside the box of Sunday morning. And after that, I just really believe that in order to love one another well, we need to bring it back to the whole topic of this conversation. We need to start with our own private relationship with God.   If this vertical relationship between God and us is out of whack, then our horizontal relationships with others will really just start to disintegrate. So, we need to begin with our own relationship with Christ and begin by praying for the people in your community as you spend time talking with Him. He will be the one to fill you with the love you need to then go and pour it out to the other members of your community.   And that is what spurs Christians on to love and good deeds. And it always has been.   Laura Dugger: (40:16 - 40:29) Well, Naomi, I'm enjoying this conversation. And if anybody wants to continue the conversation, where would you direct us online to find you and begin implementing these rhythms that you've taught us today?   Naomi Vaccaro: (40:30 - 41:09) Thank you, Laura. I've had such a great time talking with you, too. And I would just love to chat with anyone else who wants to come and start a conversation.   You can find me on Instagram at Naomi Vaccaro. And you can find my ministry, Wholehearted, where we focus on discipling Christians to have a daily quiet time. You can find that ministry on Instagram at WholeheartedQuietTime.   Also, our website is WholeheartedQuietTime.com. And that's where we have our blog and our online shop and a lot of free resources. So please come on by.   I would love to meet you.   Laura Dugger: (41:09 - 41:28) Wonderful. We will link to that in the show notes for today's episode. And you may be aware we're called The Savvy Sauce because savvy is synonymous with practical knowledge or insight.   And so, as my final question for you today, what is your savvy sauce?   Naomi Vaccaro: (41:28 - 41:51) Yeah, I love this. Savvy Sauce. There's a lot of things I could say, but when it comes down to it, my savvy sauce really is getting a good night's sleep.   I become a monster if I don't sleep enough. So, I need to get my rest. I cannot recommend it highly enough, people.   Get yourselves eight hours every night. Amen to that.   Laura Dugger: (41:51 - 42:17) That is wonderful savvy sauce. And maybe that's part of the reason and more so your connection with the Lord. But I just experience you as such a peaceful and kind and gentle person.   And I can hear all of the passion about this coming from you. So, thank you for the work that you're faithfully doing with Wholehearted. And thank you for being my guest today.   Naomi Vaccaro: (42:18 - 42:34) Thank you, Laura. I just feel so encouraged and so, so loved by God through this conversation. And I cannot wait to see what he is going to do in His people through your work, your podcast, and Lord willing, my book.   So may His will be done.   Laura Dugger: (42:35 - 46:36) Thank you so much, Naomi.    One more thing before you go. Have you heard the term gospel before?   It simply means good news. And I want to share the best news with you. But it starts with the bad news.   Every single one of us were born sinners, but Christ desires to rescue us from our sin, which is something we cannot do for ourselves. This means there is absolutely no chance we can make it to heaven on our own. So, for you and for me, it means we deserve death, and we can never pay back the sacrifice we owe to be saved.   We need a savior. But God loved us so much, he made a way for his only son to willingly die in our place as the perfect substitute. This gives us hope of life forever in right relationship with him.   That is good news. Jesus lived the perfect life we could never live and died in our place for our sin. This was God's plan to make a way to reconcile with us so that God can look at us and see Jesus.   We can be covered and justified through the work Jesus finished if we choose to receive what He has done for us. Romans 10:9 says, “That if you confess with your mouth Jesus is Lord and believe in your heart that God raised him from the dead, you will be saved.” So, would you pray with me now?   Heavenly Father, thank you for sending Jesus to take our place. I pray someone today right now is touched and chooses to turn their life over to you. Will you clearly guide them and help them take their next step in faith to declare you as Lord of their life?   We trust you to work and change lives now for eternity. In Jesus' name we pray. Amen.   If you prayed that prayer, you are declaring him for me, so me for him. You get the opportunity to live your life for him. And at this podcast, we're called The Savvy Sauce for a reason.   We want to give you practical tools to implement the knowledge you have learned. So, you ready to get started? First, tell someone.   Say it out loud. Get a Bible. The first day I made this decision, my parents took me to Barnes & Noble and let me choose my own Bible.   I selected the Quest NIV Bible, and I love it. You can start by reading the book of John. Also, get connected locally, which just means tell someone who's a part of a church in your community that you made a decision to follow Christ.   I'm assuming they will be thrilled to talk with you about further steps, such as going to church and getting connected to other believers to encourage you. We want to celebrate with you too, so feel free to leave a comment for us here if you did make a decision to follow Christ. We also have show notes included where you can read scripture that describes this process.   And finally, be encouraged. Luke 15:10 says, “In the same way I tell you, there is rejoicing in the presence of the angels of God over one sinner who repents.” The heavens are praising with you for your decision today.   And if you've already received this good news, I pray you have someone to share it with. You are loved and I look forward to meeting you here next time.

In a world where adulting seems to dominate every hour of the day—deadlines, responsibilities, bills—it's easy to forget that play isn't just for kids. But when it comes to relationships, a playful spirit might just be the secret ingredient to lasting love.Playfulness in romance isn't about acting childish or dodging serious conversations. It's about injecting joy, curiosity, and spontaneity into the everyday. It's about sharing inside jokes that make no sense to anyone else, laughing at each other's ridiculous impressions, and building a connection that can weather the storms of life by dancing in the rain, metaphorically or literally.What Exactly Is Playfulness in a Relationship?Playfulness is the art of keeping things light. It's not a rejection of maturity but rather a bold commitment to finding joy together. It might look like tickle fights in the kitchen, goofy texts in the middle of the workday, or creating absurd nicknames that only you and your partner could ever understand.Research shows that couples who share these light-hearted moments report higher satisfaction, stronger emotional bonds, and even greater resilience in times of stress. In other words, a well-timed joke or a burst of shared silliness can be just as powerful as a heartfelt conversation.I find in my current relationship, and in relationships in the past, the more we are laughing, the better our relationship is doing. The less laughing, things got worse or they were already bad and we just stopped trying (that's past relationships - we are trying to play all the time in my current relationship). The Science Says: Play Is Serious BusinessPlayfulness might sound like fluff, but psychologists have found that it does some heavy lifting behind the scenes in relationships.According to several studies, playfulness strengthens emotional bonds by creating positive associations. When partners laugh and joke together, their brains release dopamine—the feel-good chemical that enhances connection and trust. It also helps defuse tension during conflict, offering a “reset” button when conversations get heated or misunderstandings pop up.Play also opens up space for creativity in communication. When partners feel safe enough to be silly or spontaneous, they're more likely to approach problems with an open mind and a collaborative spirit. This is critical when you've got kids as they present a challenge into themselves.How to Invite More Play Into Your RelationshipSo how does one actually be more playful in a relationship? It doesn't require a clown suit or a full-time comedy routine. It just takes intention and a willingness to break out of autopilot.Here are a few simple ways to get started:1. Embrace the Art of the Inside Joke Every couple has their own language—those shared references, silly phrases, or code words that trigger a smile or an eye roll. Cultivate those. They create a sense of intimacy that feels like a shared secret.2. Create Micro-Moments of Fun You don't need to book a weekend getaway to bring in some levity. Make funny faces across the dinner table. Add a ridiculous twist to your daily routines. Challenge each other to a sock-sliding contest down the hallway. It's the little things that add up.3. Don't Take the Mundane So Seriously Not everything has to be optimized, scheduled, or turned into a life lesson. Dance while doing the dishes. Narrate your errands in the voice of a sports commentator. Be willing to let go of being “normal” in favor of being fully present and absurdly joyful.4. Reconnect With Childhood Joys Board games, old cartoons, blanket forts—there's magic in revisiting the things you loved as a kid. Shared nostalgia not only sparks playfulness but can also lead to surprisingly meaningful conversations about who you were and who you've become.5. Keep the Flirt Alive Flirting isn't just for the early days. It's a playful way to say, “I still choose you.” That wink across the room, the spontaneous compliment, the playful teasing—it's all part of keeping the spark burning bright.The Role of "Ludus Love"Psychologists have identified a type of love known as "Ludus," which centers around play, teasing, and lighthearted flirtation. While it's often associated with more casual relationships, elements of Ludus can be essential even in long-term partnerships. By incorporating humor, spontaneity, and a touch of the unexpected, couples can avoid the trap of predictability and keep things feeling fresh.Playfulness, when paired with trust and emotional safety, can create a dynamic where joy becomes part of the foundation—not just a fleeting mood, but a shared value.What Playfulness Isn'tIt's important to clarify what playful love doesn't mean. It's not sarcasm at your partner's expense. It's not ignoring hard conversations or using jokes to avoid accountability. True playfulness comes from a place of connection, not criticism. It's about lifting each other up, not tearing each other down under the guise of “just kidding.”Why It Matters More Than EverIn an age of chronic stress and over-scheduled calendars, couples often slip into routine. Days blur into weeks, and romance becomes another task to manage. But play cuts through that fog. It reminds us that love doesn't have to be so serious all the time. That joy isn't a luxury—it's a necessity.When couples laugh together, they stay connected. They remember why they chose each other in the first place. They build memories that are filled not just with milestones, but with moments—spontaneous, weird, wonderful moments that don't need to be captured for social media to matter.The TakeawayPlayfulness is more than a nice-to-have. It's a relational superpower. Whether it's through a goofy dance, a made-up game, or a shared laugh at the end of a long day, injecting a little fun into your relationship can deepen your bond, improve communication, and keep the romance alive.So lighten up. Let go of the need to always be productive or polished. Make room for play. Because sometimes, the key to lasting love isn't grand gestures—it's being willing to be a little ridiculous, together.ReferencesAun, Wong, (2002); Antecedents and Consequences of Adult Play in Romantic Relationships; Personal Relationships 9(3), 279-286. https://doi.org/10.1111/1475-6811.00019Baxter, (1992); Forms and Functions of Intimate Play in Personal Relationships; Human Communication Research, 18(3), 336–363. https://doi.org/10.1111/j.1468-2958.1992.tb00556.xBrauer, Proyer, Chick, (2021); Adult playfulness: An update on an understudied individual differences variable and its role in romantic life; Social and Personality Compass; 15(4). https://doi.org/10.1111/spc3.12589 This research paper is summarized in the article How Playfulness Improves Relationships; Psychology Today, August 15, 2024Gold, Timmons, et al (2024); A day in the life: Couples' everyday communication and subsequent relationship outcomes; Journal of Family Psychology, 38(3), 453–465 https://doi.org/10.1037/fam0001180 This research paper is summarized in the article How Playfulness Keeps a Romance Alive; Psychology Today, April 18, 2024.Metz, McCarty, (2007); The “Good-Enough Sex” model for couple sexual satisfaction; Sexual and Relationship Therapy 22(3), 351–362https://doi.org/10.1080/14681990601013492 Proyer, Ruch, (2011); The virtuousness of adult playfulness: the relation of playfulness with strengths of character; Psychology of Well-Being 1(4). https://doi.org/10.1186/2211-1522-1-4 This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit happyaf.substack.com/subscribe

Have you ever made a $2 million mistake at work? Today's guest did during his early days as CMO of Chick-fil-A. Listen in to this special edition of the podcast as Steve Robinson, author of Covert Cows and Chick-fil-A, shares what he learned and how it changed his career.  

Chick-fil-A is the most profitable fast-food franchise in America… so why do smart investors walk away from it?In this video, I'm breaking down the hidden truth about Chick-fil-A's franchise model and why it might be a trap if you're looking to build real wealth and ownership. You'll learn how the numbers actually work, why getting accepted is harder than getting into Stanford, and why most operators are really just glorified employees.This isn't about income. It's about equity, control, and building something you actually own.------------------Considering Investing In A Franchise? Discover Available Franchises Opportunities in Your Area:

Headlines with a lady getting accused of sounding like Darth Vader at work Well you might need a new coffee cup buddy

Traveling on a whim, who the hell can do it? Boy we sure can't Headlines with some Florida lesbians shoving nachos down each other's pants Sports with Tom Brady talking about his worst fuck up as a parent so far

Truett Cathy may have put Chick-fil-A on the map. But 2016 Auburn wireless software engineering graduate Eddie Seay put Chick-fil-A on the app. 

In this episode, Amir Bormand sits down with Andy White, CEO of ClosingLock, to talk through his journey from PhD engineer to startup founder. Andy shares the aha moment that launched ClosingLock, a cybersecurity-focused platform protecting real estate transactions, and offers a transparent look at the early struggles of building trust in a skeptical industry. From pitching title companies with Chick-fil-A to learning an entirely new domain from scratch, this is a story about execution, humility, and listening harder than you pitch.

This week's Remarkable Guest is Garrison Bailey! Garrison is a valuable member of the Chick-fil-A staff, working in Field Operations with the Franchisee Selection team. Garrison shared that he's passionate about guiding emerging Chick-fil-A leaders and those seeking the next level in their careers. Be sure to pay close attention to the helpful tips and tricks he'll be sharing!Learn more about Cooper Connect, here: www.cooperconnect.co Cooper Connect is an independent entity and is not affiliated with, associated with, authorized by, or endorsed by Chick-fil-A, Inc. or its subsidiaries and affiliates. The name Chick-fil-A, Inc., along with its related names, trademarks, logos, and images, are the registered property of their respective owner. For official information about Chick-fil-A, Inc., please visit their website at https://chick-fil-a.com.

From tropical-inspired brews at Michi to the grand opening of Chick and Hawk, we're diving into everything new and exciting hitting San Diego in 2025. Get the inside scoop on Dirty Birds coming to Oceanside, the highly anticipated Bermuda Club, and fresh updates at San Diego Airport. Plus, check out the SD County Fair lineup and new nonstop flights for your next adventure. Don't miss out on these hot spots and hidden gems popping up all over SD!

Today's episode pivots into real estate investing. Joining Dan is two experts of hospitality financing and investments, Nate Edgerly and Tom Donaldson, the CEO and Chairman of Enzo Group Inc. The discussion goes into the motivations behind investing in hospitality, the critical role of strong management teams, and the unique challenges and opportunities in scaling restaurant businesses. They explore the financial metrics used to evaluate investments, the impact of macroeconomic factors on the industry, and the potential for growth in fast-casual dining. This conversation provides valuable insights for investors, restaurateurs, and industry professionals looking to understand the complexities of hospitality investments.Takeaways: When considering an investment or running a restaurant, focus on delivering a strong perceived value to customers. Make sure the food quality, service, and overall experience justify the price they pay.Before expanding, ensure you have replicable systems and processes in place. Detailed documentation and standard operating procedures can help new locations maintain consistency and operational efficiency.Keep an eye on essential financial metrics. Aim for high unit volumes and substantial store-level EBITDA margins, while managing build-out costs effectively.Recognize the critical role of a general manager in each unit. Investing in their development can create a significant positive impact on operational performance. Make the GM role a career-worthy position.Weigh the risks and benefits of lease commitments. Striking the right balance between prime locations and manageable lease liability can be crucial for long-term sustainability.Stay informed about macroeconomic trends and consumer behavior, as these can significantly impact the restaurant industry. Adjust strategies accordingly to maintain a competitive edge.Quote of the Show:“What I love most about hospitality is the human connection.” - Nate EdgerlyLinks:LinkedIn: https://www.linkedin.com/in/tom-donaldson-8468a54/ LinkedIn: https://www.linkedin.com/in/nathan-edgerly-00084b3/ Website: https://enzogroup.com/ Shout Outs:15:53 - Outback Steakhouse https://www.outback.com/ 17:10 - Taco Bamba https://www.tacobamba.com/ 29:25 - Bojangles https://www.bojangles.com/ 43:24 - Setting the Table https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763 46:03 - Carbone https://carboneofficial.com/ 47:01 - Sweetgreen https://www.sweetgreen.com/ 47:35 - Chopt Creative Salad https://www.choptsalad.com/ 48:11 - Chipotle https://www.chipotle.com/ 48:13 - Panera https://www.panerabread.com/en-us/home.html 50:15 - Investors Business Daily https://www.investors.com/ 50:17 - Wall Street Journal https://www.wsj.com/ 50:32 - Tiffany's https://www.tiffany.com/ 50:49 - Kohl's https://www.kohls.com/ 50:52 - Walmart https://www.walmart.com/ 51:01 - Apple https://www.apple.com/ 51:50 - Pret a Manger https://www.pret.com/en-US 55:07 - AOL https://www.aol.com/ 57:29 - Chick-fil-A https://www.chick-fil-a.com/ 58:09 - Subway https://www.subway.com/en-us/ 58:10 - Dunkin Donuts https://www.dunkindonuts.com/en 59:03 - McDonald's https://www.mcdonalds.com/us/en-us.html 59:04 - Wendy's https://www.wendys.com/ 

When we walk through something hard, our instinct is often to take control, fix it ourselves, or hold everything together for the people we love. But what if healing comes not from holding on—but from letting go? And what does letting go look like?In this episode, Amy and Marissa sit down with Kylie White—wife, mom of four teens, philanthropist, and a servant-leader in her family's business, Chick-fil-A. Kylie shares how God met her in the midst of a life-changing diagnosis and a pivotal moment of surrender. She opens up about her journey of letting go, discovering the dynamic power of the Holy Spirit, and finding a depth to her faith she never knew before.Kylie's story reveals how her letting go of control led to profound spiritual transformation, and how these lessons are shaping her life as a wife, mom, and leader. We hope this episode will inspire you to loosen your grip, find peace in God's presence, and trust in His faithfulness—even when the path ahead feels uncertain.Kylie White's Blog--Question of the Week: First, tell your kid(s) a story about a time when you stepped out in bold faith. What did that look like—whether big or small? Then ask them: Are there any areas where you need to take steps of bold faith?--Hosts: Amy Lowe & Marissa RayGuests: Kylie WhiteProducers: Emily Alters & Cody Braun--Learn more about WinShape Camps at WinShapeCamps.org!Instagram: @WinShapeCampsTikTok: @WinShapeCampsFacebook: @WinShapeCamps

Send us a textLeadership isn't something you're born with—it's a skill you can develop, much like any other. Join us on the Mindset Cafe Podcast as we welcome Ken Hester, a distinguished leadership expert, who shares his invaluable insights on the journey of personal development and leadership. Ken opens up about how great mentors and experiences in sports and education can uncover and nurture leadership potential. He emphasizes the importance of taking risks and learning from failure, illustrating how these lessons transition seamlessly from personal growth to effective management of franchises.Navigating between corporate environments and nonprofit spaces offers unique challenges in leadership development. Ken delves into his own transition from the business world to ministry, driven by a calling to add value to nonprofit spaces. Here, we dissect the disconnect between business and church operations, and the universal need for community and effective leadership strategies. By sharing insights from leadership institutes and personal experiences, Ken highlights the continual investment in leadership growth and the creation of thriving cultures, whether in a bustling office or a sacred space.What's the secret ingredient to job satisfaction? Aligning your personal values with organizational culture might just be it. Ken takes us through the process of identifying and living by core values, using examples from industries like fitness and renowned companies such as Chick-fil-A and Starbucks. We discuss how integrating faith-based principles into leadership can foster an inclusive and effective environment without alienating diverse teams. With Ken's expertise, we round off the episode by examining the importance of investing in your circles—both personal and professional—to foster growth and collaboration, leaving you with plenty to ponder on your own leadership journey.https://www.linkedin.com/in/ken-hester-585b5697/Support the showThanks for listening & being part of the Mindset Cafe Community.----------------------------------------------Connect With Devan:https://www.devangonzalez.com/connect----------------------------------------------Follow On Instagram https://www.instagram.com/devan.gonzalez/https://www.instagram.com/mindsetcafepodcastLet me know what topics or questions you want covered so we can help you achieve your goals faster.----------------------------------------------P.S. If you're not already a part of the The Mindset Cafe Community Page I would love to have you be a part of the community, and spread your amazing knowledge. The page is to connect and network with other like minded people networking and furthering each other on our journeys!https://www.facebook.com/groups/themindsetcafe/

Headlines says what Mothers really want for Mother's Day Edith you use to be a nudist? Damn…

Today we're joined by one of our favorite worship collectives, One Voice! Co-founder Gospel Chidi joins us to talk about the band's new album and how the group keeps the essential things essential. Plus, Jesse's back and Emily's out, so it's an all boy's episode — you've been warned. We cover everything from police Chick-fil-A deliveries to aliens being real to coverups of technology that could destroy the world. And at the end of the show, it's another edition of "One Has to Go"!Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

On this episode, I have the absolute pleasure of sitting down with two incredible brothers—Pat and Robert McLaughlin. These guys are the real deal. Not only are they heart-driven leaders making a huge impact in their respective fields, but they recently joined us in Orlando at our Day of Development and Jon Gordon Certified events, dove right in, and became Jon Gordon Certified Trainers! Pat McLaughlin is a serial entrepreneur, chiropractor, business owner, and author. He's run everything from chiropractic practices to hair salons (yes, you read that right), and his latest passion project is writing and speaking on the power of being present. Robert McLaughlin brings nearly three decades of experience at Chick-fil-A, where he leads with positivity as the head of their Support team, championing a drum-banging culture of recognition and continuous improvement. In our conversation, we dig into what makes these brothers tick—their shared values, powerful family bonds, and personal journeys through both triumph and tragedy. We talk about leadership lessons from the sports field and the importance of investing in yourself so you can invest more in others. The McLaughlin brothers open up about their commitment to positive leadership and how they're using their certification to pour into organizations, schools, and communities. Give it a listen and get ready to bang the drum (you'll see what I mean)!   About Robert, Robert McLaughlin serves as Executive Director of Support Now for Chick-fil-A, where he leads a 294-person team dedicated to supporting restaurant operators, team members, and customers nationwide. Since joining the company in 1998, he's worn many hats—from Field Marketing Consultant to leading major sponsorships like the Chick-fil-A Peach Bowl, to shaping national brand strategy and new restaurant marketing. A graduate of UNC Chapel Hill with an MBA from Notre Dame, Robert brings both business acumen and heart to everything he does. Beyond the boardroom, he's a three-time Ironman triathlete, motivational speaker, proud husband of his high school sweetheart, Holly, and devoted girl dad to two daughters. In this episode, he shares leadership insights, stories from his journey, and what it takes to lead with purpose at one of America's most beloved brands. About Pat, Dr. Patrick (Pat) McLaughlin is a seasoned chiropractor, entrepreneur, author, and speaker on a mission to help people align their lives and become the best version of themselves. Since opening his first practice in 1991, he's launched seven chiropractic offices and currently runs two successful practices in eastern North Carolina. But his passion for impact doesn't stop there—he's also built businesses with Great Clips, Duck Donuts, StayDry Med Centers, and Shape Med Centers, once owning 50 Great Clips salons and ranking among the top franchisees in North America. A lifelong learner and avid reader, Pat is now focused on writing and speaking to empower others. He's the author of The Bear Facts of Life and the upcoming The Power of Being Present, and serves as a guest lecturer for UNC Chapel Hill's entrepreneurship program. In this episode, he shares practical wisdom on leadership, personal growth, and what it means to truly live in alignment. Pat has been married to his wife, Maria, since 1995 and is a proud father of four. When he's not coaching others, he's likely spending time with his three dogs, on the golf course, or enjoying live music and sports. Find them on Instagram @mclaughlinbrothers_ Here's a few additional resources for you… Follow me on Instagram: @JonGordon11 Every week, I send out a free Positive Tip newsletter via email. It's advice for your life, work and team. You can sign up now here and catch up on past newsletters. Save your spot for Training Camp Live in Ponte Vedra, Florida, MAY 15th, 2025! Elevate your leadership skills and engage in an experience designed for growth, purpose, and excellence with incredible leaders such as Sean McVay, Eddie George, Dabo Swinney, Chaunte Lowe and Kevin O'Connell. Game-Changing Coaches, Once-in-a-Lifetime Insights! Join me for my Day of Development! You'll learn proven strategies to develop confidence, improve your leadership and build a connected and committed team. You'll leave with an action plan to supercharge your growth and results. It's time to Create your Positive Advantage. Get details and sign up here. Do you feel called to do more? Would you like to impact more people as a leader, writer, speaker, coach and trainer? Get Jon Gordon Certified if you want to be mentored by me and my team to teach my proven frameworks principles, and programs for businesses, sports, education, healthcare.

CC411: Kail and Lindsie continue their Q&A from last episode. Someone asks what the wildest thing their kid has said, another question has us reminiscing about our favorite childhood cartoons like Hey Arnold!, Rocket Power, and Rugrats. Then, it's real talk about parenting: their hopes for their kids' future careers (Chick-fil-A cashier, anyone?). Lindsie also opens up about navigating the post-divorce dating scene and the unexpected challenges that have come with it. A Listener asks for advice regarding dealing with their, and lastly, a Foul Play involving crapping yourself? A CLASSIC!Thank you to our sponsors!Go Pure: Get 25% Off with code COFFEE at GoPureBeauty.com/Coffee #goPurepodHappy Mammoth: Get 15% off on your entire first order at HappyMammoth.com just use the code COFFEECONVOS at checkoutQuince: Go to Quince.com/coffee to get free shipping and 365-day returns on your next orderRoBody: Find out if you're covered for free at Ro.Co/COFFEECONVOS. Rx only.Shady Rays: Go to ShadyRays.com and use code COFFEE for 35% off polarized sunglasses.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this week's episode of Cultural Catalysts, Kris Vallotton sits down with Ahab, a successful Chick-fil-A franchise owner, for a powerful conversation about faith, business, and divine purpose. Ahab shares his remarkable journey from a radical salvation experience that led him from pre-med studies to Bible college, through seasons of spiritual growth and challenge. With refreshing honesty, he recounts how God orchestrated his meeting with his wife through a supernatural encounter and guided his path into business ownership. Discover how Ahab transformed his restaurant into a ministry field by creating a culture where nearly half of his staff have remained loyal for three years or more—unheard of in fast food. He reveals his innovative approach to employee development. Join us as Ahab demonstrates how following God's voice in every business decision has created opportunities to share Christ's love with those who might never enter a church building. Get Ahab's Book Connect With Ahab: https://www.championsleaders.com/ Connect with Kris Vallotton: Website: https://www.krisvallotton.com/ Facebook: https://www.facebook.com/kvministries/ Instagram: https://www.instagram.com/kvministries/ X: https://x.com/kvministries Additional Resources by Kris Vallotton: https://shop.bethel.com/collections/kris-vallotton About Kris Vallotton: Kris Vallotton is the Senior Associate Leader of Bethel Church, Redding, and is the Co-Founder of Bethel School of Supernatural Ministry (BSSM) and Spiritual Intelligence Institute. He is also the Founder and President of Moral Revolution and a sought-after international conference speaker. Kris and his wife, Kathy, have trained, developed, and pastored prophetic teams and supernatural schools all over the world.

The world is a tumultuous place, so let's take a trip down memory lane and enjoy a Hot Goss episode from the past! Listen to Race Chaser Ad-Free on MOM Plus Follow us on IG at @racechaserpod and click the link in bio for a list of organizations you can donate to in support of Black Lives Matter Rainbow Spotlight: Stella by Yung Onyx FOLLOW ALASKA https://twitter.com/Alaska5000 https://www.instagram.com/theonlyalaska5000 https://www.facebook.com/AlaskaThunder https://www.youtube.com/channel/UC9vnKqhNky1BcWqXbDs0NAQ FOLLOW WILLAM https://twitter.com/willam https://www.instagram.com/willam https://www.facebook.com/willam https://www.youtube.com/channel/UCrO9hj5VqGJufBlVJy-8D1g RACE CHASER IS A FOREVER DOG PODCAST Learn more about your ad choices. Visit megaphone.fm/adchoices