Podcasts about endicia

Today's topic is definitely important in the business world and especially in the manufacturing world. We all use technology so frequently that it is now embedded in our work and home lives. But is it all too much sometimes? What's the right balance between utilizing technology and actual human interaction? And how much technology is too much technology? Joining us in this episode is Kirsten Austin. For over twenty-five years she has been involved in the software business with a focus on manufacturing, distribution and fulfillment. Currently she is the Business Relations Manager for DCSC Inc. DCSC started as a VAR for an accounting and manufacturing solution. Later they decided to sell and implement another ERP solution. They have earned two major ERP awards in 2002 and 2003. Subsequently focus was shifted to solely support, develop and implement their published software suite DC Warehouse Automation and their Multi-Carrier Shipping Solution DCMobile. These solutions are implemented across the nation and beyond. They have direct shipping carrier integrations with FedEx®, UPS®, DHL®, Endicia®, Purolator® and other carriers. DCSC software is constantly evolving to meet the needs of our distribution, manufacturing and fulfillment clients. We help take the "Bull" (manual and redundant processes) out of the warehouse.Kirsten also is a leader for USA Manufacturing Hour Chat on Twitter. Anyone who champions U.S. manufacturing can join in on a new conversation each week on Twitter using the hashtag #USAMfgHour. The chat starts at 11 a.m. Pacific Standard Time/2 p.m. Eastern. People share positive blog posts, helpful articles, news, important information, accomplishments, events, and more with other manufacturers and supporters from throughout the country.Email for Podcast Questions or Feedback: automationnation@radwell.comGuest: Kirsten Austin, DCSC Inc Business Relations Managerkirstenaus@dcsccorp.com314-664-2200 ext. 113DCSC Inchttp://www.dcsccorp.com314-664-2200USA Manufacturing Hour Chat on Twitter #USAMfgHourHosts: Julie Basello       jbaselloholt@radwell.com                   Robert Tiedeken  rtiedeken@radwell.comProduction: Julie Basello and Patrick StewartMarketing and Promotion: Julie BaselloLinks: Radwell Automation Nation Podcast http://podcast.radwell.comRadwell International https://www.radwell.com

Leigh Stringer talks about The Healthy Workplace. Amine Khechfé, co-founder of Endicia, is Chief Strategy Officer for the Stamps.com family of companies, including Endicia. In this role, Amine is responsible for directing strategy and identifying opportunities for innovation across the brands. Brayden is our VP Strategy for Fundera and talks about survey involving women and online lending.  

Amine Khechfe (AMINE  KESHVE) understands the power of customer complains. He cofounded Endicia with Dr. Harry Whitehouse in the 1980’s. Endicia is a leading provider of eCommerce shipping technologies  with more than $12 billion in postage printed. They  help send over 500 million parcels of mail per year and account for over 60% of all online postage printed in the US. They help businesses run their shipping operations by printing shipping labels or online postage right from your desk. Here’s a glimpse of what you’ll learn: [0:15] Jeremy’s introduction to this episode’s guest Amine Khechfe. [1:40] The issue of integration: Getting it right for software tools. [5:16] The first integration partners for Endicia. [11:47] How Endicia’s business goes up in times of recession. [13:54] The trends Amine sees in the ecommerce space because of his work with so many sellers. [20:51] How many of Endicia’s features or services came from customer feedback. [25:21] Making decisions about which ideas to implement into the product, when. [27:30] The business models Endicia works with and how they cater to their needs. [31:05] Exciting new features Endicia is working on now. [36:39] College student partnership at Endicia. [41:11] The common issues customers experience that Endicia tries to solve. [46:50] The trade shows and conferences ecommerce business leaders should attend. [51:30] The creation of the Best Holiday Shipping Bootcamp video. [55:32] How Amazon has impacted the Endicia model (Endicia started around the same time). [57:49] Fun facts about Amine. [1:03:21] Lessons Amine has learned from his co-founder, Dr. Harry Whitehouse. [1:06:06] The challenges of having such a huge customer base. [1:13:37] What Endicia learns from its competition and customers over the years. [1:15:51] How to connect with Endicia and Amine. [1:17:23] The lowest and highest moments of the journey. In this episode… Nobody in business likes to get customer complaints, but Amine Khechfe sees them as a blessing in disguise. That’s because when a customer is willing to express what they don’t like about your product or service, they are helping you to make it better - if you’ll take the initiative to do so. On this episode of Inspired Insider Amine Khechfe of Endicia shares how the company and its leadership have learned over their years of shipping experience to listen to customer complaints with an eye not only toward improvement but also toward gaining insight. Customer complaints tell them exactly what the customer’s needs are so the company can up its game and create better products. If you don’t know how to listen and learn when it comes to customer feedback you’ll wind up becoming cynical and resentful that those using your products appear not to appreciate it… And that’s the entirely wrong approach. The feedback customers provide is a gift to you as a business leader. It’s your window into their souls, into their pain points and needs, which in turn opens the door to the opportunity to increased service and more revenue. On this episode Amine Khechfe also shares the challenges that come with having such a huge number of customers and how the company has learned to address those challenges as they come up and even predict some of them before they happen. It’s a great episode with tons of insight for ecommerce businesses. And don’t miss the “Best Holiday Shipping Bootcamp” video the Endicia team has created. In Jeremy’s words, “The video is funny and engaging. It actually makes shipping sexy.” If you can make shipping sexy, you can make anything sexy. Check out the link shared on this episode to see the video for yourself. Resources Mentioned on this episode www.Skubana.com www.Endicia.com www.eBay.com www.Zoovy.com Best Holiday Shipping Bootcamp Video www.Stamps.com

Today we have Amine Khechfe who cofounded Endicia with Dr. Harry Whitehouse in the 1980’s.  Endicia is a leading provider of eCommerce shipping technologies with more than $12 billion in postage printed. They help send over 500 million parcels of mail per year and account for over 60% of all online postage printed in the US. They help businesses run their shipping operations by printing shipping labels or online postage right from your desk. Here’s a glimpse of what you’ll learn: [1:02] Jeremy’s introduction of Amine Khechfe, cofounder of Endicia. [1:27] The low point and the high point of Endicia. [2:33] How to get through the low points. [3:02] The high point for Endicia. [4:10] The process of getting approval from USPS. In this episode… For any business, there are highs and lows along the way. For Endicia, the low points helped to keep them focused on their core values and continue to grow the business in the right direction. Amine shares the lowest points and the highest points in the evolution of Endicia. The low points came in the 1990s during the earliest days of Endicia. Amine discusses what was at the core of most of their challenges and how the managed to move past these obstacles. He discusses the difficulties of not knowing what the future would hold and if anyone would even take their business seriously, and why they maintained a focus on the customer through it all. Amine goes on to share the proudest moments for Endicia, which came when they finally gained approval from the USPS. He talks about the process of getting the approval and why it was essential to the future of the business. Amine also discusses why they continued to focus on their ability to meet the needs of the customer, no matter what. As they close out their chat, Amine discusses one of the key factors to their success: having the right people around them. He shares why it’s so important to have the right people on the team and in your circle in order to stay focused on your goals and keep working towards them. Resources Mentioned on this episode Endicia

In this episode of Greatland Small Business Success Podcast, Steve gives you a Crash Course In Shipping.   There are some amazing ways to help your business save money and even take advantage of FREE opportunities while getting your product into the hands of customers.  In the interview segment, you'll find out how to make mailing and shipping easier, faster and more efficient from Amine Khechfé, Co-Founder and General Manager of Endicia.  Endicia is the preferred shipper for Etsy and you'll also hear some great tales of success in this week's Startup Story.  Your business could be next!

Schedule Guests: Copyblogger CMO Sonia Simone,  Annie Xu, General Manager of B2B eCommerce marketplace, Alibaba, Lonnie Hayes at BBVA Compass Bank and Anime Khechfe, the founder of postal giant, Endicia. Sponsored by Sage North America and Nextiva.

Show notes:Welcome back. Happy new year!- Where have I been?- After episode 4 (interview with Randy Chertkow) in September I got busy with a freelance job- Finished up in mid December, then the holidaysFeedback- read email from Doug Hanna about giving away music- will do that next timeThings That Helped Me- not sponsored, just like them and use them- PaperMart.com- great if you sell a lot of CDs- sell CD mailers (roughly $.20 to $.30 each)- Must buy in lots of 100- 2 kinds: single CD and 1-4 CD- for 5 or more CDs I use Priority boxes from the post office- (show stuffing CDs into each)- Endicia.com- previously:- print out address, return address, stuff, stick- take to post office and hold up the line for 45 minutes- now: print one label that includes address, return, and postage- just drop them off at the post office- $15/mo, so only good for high volume- allows you to print postage right from your computer- buy postage which is credited to your account, then deducted when you print- you will need a scale, requires active internet connection- can customize templates and print on various labels- I use Internet Mailing Labels from Staples (2 to a sheet)- (print out test print)- don't need to tape single CD mailers closed with those