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What the hell is happening with U.S. defense technology? Chris Brose, the President and Chief Strategy Officer of defense tech firm Anduril joins us to talk about how private defense companies are innovating and revolutionizing American national security, America's lousy defense acquisition habits, and what we can learn from Ukraine and the war with Iran. […]
What the hell is happening with U.S. defense technology? Chris Brose, the President and Chief Strategy Officer of defense tech firm Anduril joins us to talk about how private defense companies are innovating and revolutionizing American national security, America's lousy defense acquisition habits, and what we can learn from Ukraine and the war with Iran. The traditional US defense industrial base is slowly cranking out exquisite and outdated weapons. If things don't change, we risk losing a war to China. We discuss the crucial shift towards technological advancement, what the Pentagon and Congress must do, and what this means long term for the safety and security of the American people.Chris Brose is President and Chief Strategy Officer of Anduril Industries, a venture-backed defense technology company. He is the author of The Kill Chain: Defending America in the Future of High-Tech Warfare (2020) and formerly senior fellow at the Carnegie Endowment for International Peace. From 2014-2018, he was the staff director of the Senate Armed Services Committee supporting then Chairman John McCain. From 2009-2014, Mr. Brose served as senior policy advisor to Senator John McCain, and from 2008-2009, he was senior editor of Foreign Policy. From 2005-2008, he served as policy advisor and chief speechwriter to Secretary of State Condoleezza Rice, and began his career in government as a speechwriter for Secretary of State Colin Powell, from 2004-2005.Read the transcript here.Subscribe to our Substack here.
Brunswick Corporation has been rebooting itself since 1845. The company that started in woodworking went on to build pool tables, bowling equipment, fitness machines, coolers, and bicycles before making one of the most disciplined strategic pivots in modern manufacturing history: selling off everything that was not marine and doubling down on building the world's most complete marine ecosystem. Today, Brunswick is a roughly 6 billion dollar global powerhouse with more than 60 industry-leading brands across 26 countries and approximately 14,000 employees. Its outboard engine business has grown from low thirties market share to nearly 50 percent in the United States. Its parts and accessories business now represents 60 percent of earnings and revenue, a recurring annuity model that insulates the company from the volatility of new boat sales cycles. And its Freedom Boat Club, acquired for 60 million dollars in 2019, is worth conservatively half a billion dollars today. At the center of this transformation is Ryan Gwillim, who holds one of the rarest roles in corporate America: Chief Financial Officer and Chief Strategy Officer simultaneously.On this episode of The Reboot Chronicles Podcast, we sit down with Ryan Gwillim, CFO and CSO of Brunswick, to unpack how the world's oldest and largest marine company transformed itself from a conglomerate into a focused ecosystem platform, what the ACES strategy means for the future of boating, how Freedom Boat Club is redefining who gets to be on the water, why Brunswick is bringing manufacturing in-house as tariff pressure mounts, and what it took personally for a lawyer turned investor relations executive to end up steering the financial and strategic future of a 180 year old company.
What happens when a company builds its growth strategy around reviving forgotten small towns instead of chasing the next big metro?In this episode our co-host, Lindsay Smith, sits down with Nick Murphy, COO of Optomi Professional Services, a 100% US based technology firm operating through two brands: Optomi, which delivers high-end IT staffing, and Provalis, which brings IT and business process consulting to centers of excellence in rural America.He built his career across investment banking, a decade at The Home Depot, and a senior finance role at Ibotta before joining Optomi in 2023 and being appointed COO in December 2025.Together they get into the exact criteria Provalis uses before betting on a town, how one Wall Street Journal feature turned into a wave of national press, and why Nick says his people are the closest thing his company has to inventory.Listen now.Sponsored by:Cadre AI - If you are ready to turn AI into real growth for your business rather than just more tools visit Cadre AI to discover how their team helps companies increase revenue, improve profitability, and implement AI that truly delivers results: https://www.cadreai.com/cooTimestamped Highlights0:00 — Staying Close to the Business0:44 — Nick Murphy Introduction6:25 — "Business Partners First, Finance Partners Second"10:41 — Wall Street Journal Feature12:10 — "A Company of Firsts"13:25 — Untapped Talent in Rural America15:56 — Revitalizing Main Street20:08 — Paying 100% of Benefits29:43 — Most Exciting Career Moment33:08 — "Executive Amnesia" and the CEO Relationship34:15 — Challenging the CEO40:05 — "If I'm the Bottleneck, We've Got a Busted Process"41:50 — AI as a Growth Vector46:16 — Childhood Dream: School Bus DriverAbout the GuestNick Murphy is COO of Optomi Professional Services, where he oversees both the Optomi staffing brand and the Provalis managed services brand. He built his career across investment banking with SunTrust Robinson Humphrey, nearly a decade at The Home Depot spanning finance, merchandising, e-commerce, and marketing, and a senior finance role at Ibotta. He joined Optomi in 2023, built out FP&A, marketing, PR, and enterprise strategy, and was appointed COO in December 2025.Mentioned ResourcesSunTrust Robinson Humphrey The Home Depot IbottaWall Street JournalFox BusinessNews NationNewsweek cooalliance.com/freebookAbout the Co-HostLindsay Smith is an experience-driven growth strategist and former Chief Strategy Officer. She previously scaled a new region without a traditional sales team or bloated marketing budget by turning relationships, culture, and execution into revenue. She is the author of No One Needs Another Company Mug, Stop Branding, Start Experiencing, and helps leadership teams use experience as a competitive growth lever.Important LinksConnect with Cameron: Website | LinkedInExplore the COO Alliance – The World's Leading Community for Seconds in CommandGet Cameron's book: Second in Command, Unleash the Power of Your COO BookClaim your FREE copy: Second in Command: Unleash the Power of Your COO BookTake his course: Invest In Your Leaders Online Course (Use promo code PODCAST10 before the end of the month for 10% off)Chat or video call with AI Cameron via Delphi
Most businesses believe they have outsourced their nature risk. They have not.In this episode we look at why so much climate and nature risk sits in supply chains rather than on the balance sheet, and what that means for any organisation buying from, selling into or manufacturing in Asia.I am joined by Fran van Dijk, CEO and founder of One Stone Advisors, who has just shared a discussion paper on nature and climate risk with the accountancy profession, and Eleanor Whittle, founder of Alopias Earth, who spent a decade in UK government on international biodiversity policy including two years as a diplomat in Beijing, and now advises companies on climate and nature strategy from Taiwan. Together they write the Real World Briefing series. Charlie Luxton and I take the conversation from accounting rules to the water systems that keep global trade moving.The numbers land hard. Drought cut daily Panama Canal crossings by 36%. Low water on the Rhine pushed shipping from around 20 euros a tonne to 150. Around 41% of Asian data centres sit in areas of extremely high water stress, with another 22% in high stress zones. The Asian Development Bank puts roughly 75% of the region's GDP in sectors moderately or heavily dependent on nature, well above the global average.What comes out of it is practical. Separate your risks from your dependencies, because you can diversify a risk and you cannot diversify a dependency. Investigate your supply chain to tier four, not tier one. Build a live risk register. Ask whether you have the regional expertise and local partnerships to turn a disclosure into a credible strategy. And stop filing this under sustainability, because it belongs in business strategy.ABOUT THE GUESTSFran van Dijk, One Stone AdvisorsFran advises boards and senior leadership teams on nature, biodiversity and integrated climate and nature strategy through One Stone Advisors. She is a B Corp founder and a Public Interest Member of the Council of the Institute of Chartered Accountants of Scotland. Fran is also Chief Impact Officer at Subsee, an AI and ocean technology company.Fran recently wrote a paper highlighting the sustainability challenges to conventional accounting, such as its failure to record the erosion of the critical shared assets a company doesn't own, and its reliance on historical data to predict non-linear future risks. Giving examples from published data and major corporate losses at firms like PG&E and Toyota, Fran explains why the profession needs better forward-looking, climate- and nature-related risk models. She draws on the UK Government's National Security Assessment, the Institute and Faculty of Actuaries' Parasol Lost report, and documented corporate information.Fran and Will have known each other since Will moved to Edinburgh. She sat on Green Element's advisory board. She brings the ‘what is actually happening' lens, and the financial translation: unpriced insurance risk, tail risk, going concern, and the questions a CFO cannot answer from a standard risk register.Eleanor Whittle, Alopias EarthEleanor founded Alopias Earth and advises private-sector organisations on climate and nature-related risk and strategy. She spent around ten years in the UK government, including leading major international climate finance programmes and two years as a diplomat in Beijing, where she led UK-China engagement on climate and nature. Eleanor then went on to be Programme Director at global energy think tank Ember. She is based in Taiwan, giving her a working perspective on a region that many European businesses primarily experience through their supply chains and operations. She is also Chief Strategy Officer at Subsee, an AI and ocean technology company. A keen diver and freediver, her connection to the ocean is personal as well as professional.Eleanor co-authors the Real World Briefing series with Fran and wrote the Asia Pacific briefing this episode draws on. She brings the regional and regulatory picture: how nature risk shows up through water, supply chains and infrastructure; why sustainability regulation and disclosure are accelerating across Asian markets; and what this means for European companies buying from, selling into or operating in the region.Eleanor is also an Honorary Fellow of the University of East Anglia.COMPANY SNAPSHOTSOne Stone AdvisorsA specialist advisory practice working with boards and leadership teams on nature, biodiversity and integrated climate and nature strategy. Focus areas include nature-related risk in value chains, board governance and capability, and the financial framing of nature risk. Fran van Dijk is a founder and a B Corp advocate.Alopias EarthA strategic advisory business helping companies understand and respond to climate and nature-related risk, and translate it into strategy and decision-making. Founded by Eleanor Whittle, Alopias Earth brings international policy and regional insight to questions spanning nature-related risk, value chains, regulation and business resilience.The Real World Briefing SeriesA monthly board-level briefing series co-authored by Fran and Eleanor, making the case that nature and biodiversity are business-critical. Four briefings inform this episode:Briefing 1: Nature is Now Business-Critical. Nature moves from voluntary and reputational to material and decision-relevant. TNFD as entry point rather than destination.Briefing 2: Financing Green to Greening Finance. How the financial sector is bringing nature into the mainstream, and why diversification is not enough.Briefing 3: Asia Pacific, the Region That Changes the Equation. Nature risk as geographic and systemic rather than sector-specific.Briefing 4: Europe, a Climate Leader Losing Its Way. The fastest-warming continent, the Omnibus rollback, and cascading food system risk.THE ST ETHELBURGA'S ROUNDTABLEThis summary outlines the findings from the St Ethelburga's Roundtable, held on June 23, 2026, which addressed the gap between climate and nature insight and effective action.Chapters 01:20 Meet Fran van Dijk and Eleanor Whittle 02:23 What climate and nature risk actually means for a business 06:46 What this year's fires and heatwaves have already cost 09:29 Discounting: how accounting makes long-term damage disappear 11:13 Insurers quietly walking away from high-risk assets 15:47 The Panama Canal and the limits of abstract risk 26:34 Asia: data centres, semiconductors and water stress 31:09 Why you cannot outsource risk to a supplier 34:14 Nickel, Indonesia and the energy transition colliding with nature loss 43:12 The gap between net zero claims and verified action 52:18 Putting nature into governance and onto the board 55:27 The questions your board should be asking nowIf you want help turning this into a costed adaptation and resilience plan, that is what we do at 51toCarbonZero: https://www.51tocarbonzero.comSubscribe for more conversations that make sustainability a business decision rather than a reporting exercise.#NatureRisk #SupplyChainRisk #ClimateRisk #TNFD #SustainabilityMentioned in this episode:UPCOMING WEBINAR: The Scope 3 Blind Spot: What Your Supplier Data Isn't Telling YouScope 3 emissions are often the biggest contributor to an organisation's carbon footprint, yet many businesses are making decisions based on incomplete, outdated or estimated supplier data. In this webinar, we'll explore the biggest blind spots in supplier emissions data, why they matter for reporting and decarbonisation, and how leading organisations are moving beyond spreadsheets and assumptions to build a more accurate, scalable approach to Scope 3. LIVE ATTENDANCE BONUS: complimentary gap audit of your top 10 suppliers. Wednesday 16 September | 1pm BST https://www.51tocarbonzero.com/webinar-supply-chain/Supply Chain WebinarKeep informed on Sustainability NewsI'm Will Richardson, Head of Ecosystems at 51toCarbonZero and a sustainability advisor with 25 years in the field. I founded Green Element in 2004 and spent two decades building it into one of Europe's most respected sustainability consultancies before it merged with 51toCarbonZero in November 2025. Climate action is both an obligation and an opportunity, and that's the thread running through everything I write here. I co-created Compare Your Footprint, carbon accounting software recognised as a key player in the Global Carbon Accounting Software Market, and I'm a Fellow of IEMA and a Chartered Environmentalist. Each week, I break down what's actually happening in sustainability: the data,...
In this episode, I sit down with Rob Schwartz, a writer, music and film producer, tech company partner, former Asia Bureau Chief for Billboard Magazine, and the editor of The Wisdom of Morrie, a book written by his father, Morrie Schwartz.With a rich career bridging media across the US and Asia, Rob shares the profound personal and intellectual influence of his father (the subject of the famed bestseller Tuesdays with Morrie) and how Morrie's legacy continues to offer guidance on human connection, aging, and living a fulfilling life. In this episode, we discuss:How growing up with Morrie shaped Rob's view of human dynamicsBridging academic sociology with practical empathy in the classroomUncovering Morrie's hidden manuscript years after his passingChallenging societal ageism by keeping older adults engaged and valuedWhy finding joy and humor is vital in later lifeCultivating a personal spiritual connection outside rigid boundariesStructuring meaningful routines through meditation and new pursuitsBuilding deep relationships to combat modern isolation and lonelinessInsights from decades spent living and working in JapanAdvancing global mental health advocacy through the One Humanity FoundationAbout Rob:Rob Schwartz is a writer, music & film producer, and executive who has been active in the US and Asia for more than 25 years. He edited, wrote essays for, and published The Wisdom of Morrie, a book by his father, Morrie Schwartz. Rob is a partner and Chief Strategy Officer for the 3D, immersive environment, tech company Moshpit XR. Rob was Asia Bureau Chief of Billboard magazine from 2008-2021 while he resided in Tokyo. He produces film and is now working on an American anime series. He works with the mental health collective One Humanity Foundation. Book:The Wisdom of Morrie: Living and Aging Creatively & Gracefully https://wisdomofmorrie.com/ LinkedIn: https://www.linkedin.com/in/rob-schwartz-544703/ ----- Connect with Candice Snyder!Website: https://www.podpage.com/passion-purpose-and-possibilities-1/Facebook: https://www.facebook.com/candicebsnyder?_rdrPassion, Purpose, and Possibilities Community Group: https://www.facebook.com/groups/passionpurposeandpossibilitiescommunity/ Instagram: https://www.instagram.com/passionpurposepossibilities/LinkedIn: https://www.linkedin.com/in/candicesnyder/ Shop For A Cause With Gifts That Give Back to Nonprofits: https://thekindnesscause.com/Go to FusionaryFormulas.com and use code PASSION at checkout for 15% off your first order. Fall In Love With Artists And Experience Joy And Calm: https://www.youtube.com/@movenartrelaxation
What if the biggest problem with the way we manage people is that we're measuring the wrong thing? In this episode of An Educated Guest, Todd Zipper sits down with Fouad ElNaggar, co-founder and CEO of Array, to explore his provocative argument that the workforce needs to move from hours to outcomes. Rather than treating workers as interchangeable units of labor, Fouad believes employers should understand the value individuals actually create, reward high performers accordingly, and use technology, training, and better management to unlock dramatically greater productivity.Fouad brings a remarkable perspective to the conversation. He has been an entrepreneur, venture capitalist at Redpoint Ventures, Chief Strategy Officer of CBS Interactive, co-founder of Sapho, which was acquired by Citrix for $220 million, and a board member at Yahoo. At Array, he's applying lessons from technology, investing, and company building to what he sees as one of the world's largest broken marketplaces: labor. Fouad explains Array's model of combining software, staffing, and services and its framework of identify, amplify, and coordinate to find motivated workers, help them become more productive, and connect individual performance directly to business results.Todd and Fouad also dig into the disconnect between education and employment, workforce churn, the importance of grit and persistence, and what AI will actually mean for American workers. Fouad offers a fascinating distinction between the knowledge economy and the "essential economy," arguing that AI could disrupt white-collar work much faster than jobs requiring people to interact with the physical world. Ultimately, the conversation comes back to the American dream and a powerful question: What if greater productivity could simultaneously create better businesses, higher wages, and more opportunity for workers?
How should we think about automated license-plate readers, surveillance cameras, drones, and other public safety tools? Rafael Mangual sits down with Rahul Sidhu of Flock Safety to discuss the backlash against ALPR technology, the legal and privacy concerns surrounding surveillance, and the safeguards meant to prevent misuse. They also explore the real-world benefits of these tools in helping police solve crimes, recover stolen vehicles, and respond faster in emergencies.
"New York City is where dreams come to audition", and this goes for manufacturers too.Recorded live at New Lab in Brooklyn, this episode is split into three segments and features seven guests. Chris explores what manufacturing means in a city best known for 'wall street'.Andrew, James, and Stacey open the show by digging into New York's overlooked industrial past, including a 250-year stretch where the city was the largest manufacturing hub in the country. Jacob, Nikki, and Miquela then take the stage to talk about what's being built in the city today, from robotics to a single Brooklyn facility housing 17 different manufacturing verticals.Finally, Michelle of New York Embroidery Studio joins Chris one-on-one to share her insights after nearly 30 years of manufacturing experience, including how she pivoted her entire operation overnight to produce PPE during COVID.In this episode, find out:What the Brooklyn Navy Yard's 300-acre footprint looks like today, decades after its WWII peakWhy New York's robotics ecosystem might never look like Detroit or Pittsburgh and how that could be an advantageWhat 17 different manufacturing verticals look like inside a single Brooklyn facilityHow one manufacturer pivoted from designing gowns for the Met Gala to producing 3 million isolation gowns a monthWhy New York's built-in market of 8 million consumers gives local manufacturers an edge most cities can't offerWhat it took to solve a 20-year-old medical design flaw by giving a doctor direct access to a factory floorEnjoying the show? Please leave us a review here. Even one sentence helps. It's feedback from Manufacturing All-Stars like you that keeps us going!Tweetable Quotes:"All These inventions that came from here - the laser, the CCD, the ATM machine, the transistor, vulcanized rubber - all those things went somewhere else to build.” - James Williams, Chief Strategy Officer at Nanotronics"It's not that somebody is getting rid of the hand tools, it's that it's merging with additional technology." - Miquela Craytor, Founder & Principal, Craytor Strategies"Smart people that have problems need to have access to factories to create and build new things." - Michelle Feinberg, Owner of New York Embroidery Studio and NYES ProtectLinks & mentions:CliftonLarsonAllen, sponsor of the All-American Manufacturing Summer Tour, offering industry-focused wealth advisory, outsourcing, audit, tax, and consulting services.MaintainX, sponsor of the tour, helping frontline teams streamline maintenance, standard operating procedures, and more from a mobile device.New Lab, an innovation hub based at the Brooklyn Navy Yard, hosting this episode and supporting startups working on advanced technology and manufacturing.Make sure to visit http://manufacturinghappyhour.com for detailed show notes and a full list of resources mentioned in this episode. Stay Innovative, Stay Thirsty.
The Healthtech Marketing Podcast presented by HIMSS and healthlaunchpad
Another special episode from the vault. Instead of me hosting, you'll hear my colleague Mark Erwich, Chief Strategy Officer at Health Launchpad, and me as guests on the Sway Health Podcast, in conversation with Colin Hung. We recorded this about a year ago, but if anything, the topic feels more relevant today than it did then.We get into the real mechanics of the healthcare buyer journey. Sales cycles are running past a year. Buying groups keep growing. And there's a stat that still stops people in their tracks: most buyers say they end up choosing the first company they call, which means their minds are largely made up before they ever pick up the phone. AI is only making this harder, since it gives buyers even more ways to research before they talk to a vendor at all.If you've ever felt like deals appear out of nowhere, or wondered why your lead volume doesn't translate into pipeline, this conversation will explain why, and what to do differently. Mark and I walk through account-based thinking, how to read buying signals, why thought leadership matters most in the part of the journey you can't see, and what we tell clients to actually change first. We also talk about why healthcare is a genuinely different B2B market than the one most marketing advice is written for, and why leveraging your own customer network may be the most underused asset you have.If pipeline growth is a constant conversation on your team, this episode is worth the listen.Key Topics Covered"(00:00)" – Introduction"(05:00)" – The biggest pipeline struggle marketers report"(08:00)" – Reframing the marketer's job"(09:00)" – Why the old MQL-to-sales handoff model is breaking down"(10:00)" – Shifting from lead-level tracking to account-level signal tracking"(11:00)" – Why pipeline ownership belongs to the whole company, not just sales"(13:00)" – What ABM thinking actually means: accounts, buying groups, and signals"(16:00)" – Why healthcare is a finite, nameable market, unlike most B2B categories"(18:00)" – Balancing ABM with broader brand awareness"(19:00)" – What NOT to stop doing"(20:00)" – Why "(outbound is dead)" and similar absolutes are wrong"(22:00)" – Why most B2B marketing advice doesn't translate directly to healthcare"(23:00)" – Examples of companies further along their ABM journey"(24:00)" – The operational ripple effects of shifting to ABM"(25:00)" – Sales and marketing alignment in practice"(27:00)" – Practical ways to activate customer advocacy without relying on formal case studies"(32:00)" – Recap and key takeaways for revenue teamsIf you are interested in discussing this or any other topic, let's have a chat. Reach out to me directly to schedule a no-obligation discussion. This isn't a sales call, but rather an opportunity to talk through your questions and challenges.Follow me on LinkedIn.Subscribe to The Healthtech Marketing Show on Spotify or watch us on YouTube for more insights into marketing, AI, ABM, buyer journeys, and beyond!Find all of our episodes on the Health Podcast Library.Thank you to our presenting sponsor, HealthcareNOW, 24/7 expert shows, interviews, and podcasts, powering healthcare leaders with innovation, policy, and strategy insights.
Lauren Stockwell sits down with Rick Greenfield, Founder and Chief Strategy Officer of RealTime eClinical Solutions, to talk about three awards making their debut at the 2026 Global Site Solutions Summit Eagle Awards Gala.Rick and Lauren break down what each award is looking for, from the best exhibit booth in the hall to the person who best embodies the spirit of the summit itself. The bulk of the conversation centers on the Bright Idea Award, which is open to anyone across sites, sponsors, CROs, and vendors who has a solution worth sharing with the industry. Rick also makes a case for why participant experience is one of the biggest areas ripe for a fresh idea.If you are heading to Global this October and have been sitting on an idea or just want to know what to look forward to at the gala, this is a quick and worthwhile listen.
Ed. Note-Five years ago, I looked back on 9/11 in a 20 year retrospective. This week is the 25th anniversary of that event. I am rerunning this award winning podcast so that we never forget. On the 20th anniversary of the 9/11 terrorist attack, Tom Fox and guests look back on the tragic event and what it meant for them personally, as well as how it impacted the world of compliance. Juan Zarate is the Global co-Managing Partner and Chief Strategy Officer at K2 integrity. On 9/11 he was a prosecutor at the Treasury Department working on international enforcement issues, anti money laundering, anti-corruption and anti-terrorist financing. He joins Tom Fox to commemorate the 20th anniversary of 9/11. They discuss how his role changed, the Treasury Department response and what the tragic event means for him. A Change of Mission 9/11 changed the mission of the Treasury Department. Juan tells Tom, “We went after terrorist financing to try to disrupt and dismantle Al-Qaeda's terrorist networks and infrastructure, and disrupt how illicit financing was flowing through the international system.” He recalls where he was on the fateful day and how seeing the smoke from the Towers and the Pentagon affected him emotionally. Something very different was happening, he recalls; the country was under attack. He outlines the strategic, departmental and tactical changes implemented after 9/11 to fight terrorism. The President declared that we were now at war. “The attitude and the strategic direction of the government was [that] we now have to prevent terrorist attacks,” Juan recalls. “We have to disrupt and dismantle terrorist networks. And that led to an entire preventative paradigm for the counter-terrorism approach to the government.” The new mission of the Treasury Department was the following areas, Juan remarks: “How do you use financial information more aggressively? How do we think about the use of tools and authorities that the Treasury has, like sanctions, anti money laundering rules? How do we think about the relationships internationally with central banks, finance ministries? How do we get the world on board to disrupt terrorist financing, to rip these organizations out of the legitimate financial commercial world?” The Patriot Act was one tactical change, among others, that was implemented to achieve the new mission of fighting terrorism. What 9/11 Means Tom asks Juan, “What are your reflections now as we come up on the 20th anniversary of the day of 9/11, and really what it meant for America and for you 20 years later?” Juan responds that he has mixed emotions. He thinks about the victims and their families first of all. That day changed history, he says. “It changed the way that the U S government viewed the world. It changed the way that we operated our strategy. And it changed the sense of our vulnerability.” The recent events in Afghanistan make the 20th anniversary even more difficult for Juan. “I have very mixed emotions coming on the 20th anniversary of 9/11,” he concludes, “but I'm very proud of the work that we did. I'm proud of the people I served with and my sympathies go out to the victims and their families.” Resources Juan Zarate at K2 Integrity Learn more about your ad choices. Visit megaphone.fm/adchoices
Bold Bean Co didn't just make beans cool. They built a brand people actually care about.Tobey and Amelia join Dan to unpack how Bold Bean turned one of the least glamorous supermarket categories into a cult food brand, and why obsessing over culture, community and product beats blindly following the conventional FMCG playbook.From rejecting boring advertising and building genuine brand obsession, to supermarket listings, sustainability, hiring, growth and watching major competitors move into glass jars, this is a masterclass in making an everyday product feel anything but ordinary.ON THE MENU[00:00:00] Why Bold Bean Rejects the FMCG Playbook[00:06:35] How Do You Make Beans Desirable?[00:08:18] Beans Became Bold Bean's Competitive Advantage[00:23:25] Building Bold Bean's Brand From Obsession[00:42:18] Why Bold Bean Is Allergic to Advertising[00:50:42] Tesco's Christmas Ads vs Performance Marketing[00:58:38] Can You Manufacture Brand Obsession?[01:01:40] Why “Be Bold” Became a Company Value[01:10:10] Why Sustainability Doesn't Sell More Beans[01:21:03] Bold Bean's Obsessive Customers Are the Moat[01:25:28] Marketing Is Downstream of Consumer Culture[01:42:54] What Happened When Heinz Copied Bold Bean?[01:51:35] The Hard Reality of Building Bold Bean[01:55:36] What Founders Never Tell You on LinkedIn ============================================== ♨️Still bloody HUNGRY? Course ya are. Each week I spend 15 hours writing my newsletter. It'll take you 5 mins to read. Full of wisdom from the biggest names in food and drink. Subscribe here - https://hungryfeast.beehiiv.com/
Anika sat down with Holland Martini and Maria Vorovich to explore how Good Ques transformed the traditionally rigid world of market research by embracing creativity, humor, and psychological safety. The conversation revealed a counterintuitive truth: to get to real human insights, you cannot ask robotic questions; you have to shift the perspective and design an experience that makes people comfortable telling the absolute truth. Holland and Maria's unique journey—from working side by side at Grey in New York and navigating the unexpected hurdles of launching a business right before a global pandemic to earning recognition from Inc. Magazine and working with giants like P&G, PepsiCo, Adobe, TikTok, and Meta—offered a practical look at how two co-founders with contrasting working styles ("waffle brain" and "spaghetti brain") built an anti-research research company on mutual respect, clear communication, and purposeful creativity. In This Episode The Waffle and the Spaghetti: How balancing statistical rigor with big-picture creative strategy builds an indestructible co-founder partnership. The Spark in the Cream: Turning a New Year's Eve conversation about stale corporate jargon into a mission to reinvent consumer insights. Surviving the Pivot: How an early client backing out right before COVID unexpectedly forced them into the research boom. The TikTok Validation: Landing early major enterprise accounts by showing up with a genuinely different point of view. Rewiring the Factory: Why using AI to innovate the ultimate output rather than just speeding up the assembly line matters. The Power of Memes in Healthcare: How a viral internet joke helped a healthcare client accurately double their anticipated market size. The Empathy Deficit: Why modern brands get lost in best-practice perfection and forget to design human experiences for respondents. Co-Founder Dynamics: The importance of clear role separation, shared values, and leaving ego at the door. Timestamps 00:00 Intro: The anti-research research company 02:05 Waffle brain vs. spaghetti brain 03:54 The origin story at Grey 06:20 Taking off corporate guardrails 09:30 Carving a distinct agency path 11:42 Good Ques: Asking better questions 13:35 The 2020 pandemic pivot and TikTok 15:58 AI integration and industry innovation 20:53 Pitching enterprise clients 23:55 Creative research tweaks 25:10 The condom meme case study 29:26 Comfort with creative boundaries 31:32 Co-founder rules and motherhood 37:35 Remote culture and global teams 43:07 The respondent experience 46:26 What's next for Good Ques 47:24 Advice for new founders 49:32 Favorite quotes and business mantras Key Insights & Takeaways Insight 1: Invisibility Isn't a Content Problem—It's a Strategy Problem Traditional market research is bogged down by rigid, robotic phrasing that invites equally robotic, surface-level responses. When researchers focus entirely on extraction rather than the respondent's experience, they miss the underlying truth. Asking better questions requires designing an environment of psychological safety where people feel comfortable revealing their real behaviors. Insight 2: Creativity Belongs in Methodology, Not Just Execution Many corporate brands assume creativity only applies to advertising copy or visual design. True innovation happens when creativity is applied to the research methodology itself—using tools like creative drawing, changing the frame of reference to bypass social desirability bias, or even incorporating internet culture like memes to capture authentic consumer sentiment. Insight 3: AI Should Innovate the Output, Not Just the Assembly Line While many companies use generative AI simply to streamline traditional processes and speed up data collection, true market leaders use it to reimagine the final product. Technology should be leveraged to push beyond industry averages and discover entirely new frontiers of understanding rather than just producing faster mediocrity. Insight 4: Counterbalance Is the Anchor of a Strong Co-Founder Partnership A successful co-founder relationship relies on having complementary skill sets rather than duplicate visions. Pairing a structured, analytical mindset with a fluid, big-picture creative approach creates a resilient leadership team, provided there is absolute clarity in roles, deep mutual respect, and zero ego. Insight 5: Embrace Discomfort as a Metric for Growth Building a disruptive company requires a constant willingness to step outside the boundaries of convention. Whether it is pitching unconventional methodologies to skeptical executives, riding a bicycle across a bridge in freezing weather during a crisis, or pivoting business models overnight, treating discomfort as a sign of progress is essential for long-term survival. Resources & Links Mentioned GoodQues.com Good Ques LinkedIn Columbia University (guest lecturing) About Holland Martini & Maria Vorovich Holland Martini and Maria Vorovich are the co-founders of Good Ques, widely known as the anti-research research company. Having met while working in strategy and data at Grey New York, they bonded over a shared frustration with stale industry jargon and rigid methodologies. Together, they built an award-winning agency recognized by Inc. Magazine as one of the fastest-growing companies in the U.S., delivering breakthrough consumer insights for global brands like Procter & Gamble, PepsiCo, Adobe, TikTok, and Meta. Holland serves as Chief Insights Officer, bringing statistical rigor and data precision, while Maria serves as Chief Strategy Officer, driving creative vision and disruptive positioning. Connect with Holland & Maria Website: https://www.goodques.com/ LinkedIn: linkedin.com/company/goodques YBA was named the top PR podcast in the US by FeedSpot! Feedspot is an RSS Reader that lets you follow your favorite podcasts alongside blogs and news in one place. Like the show? Leave us a rating or review: https://lovethepodcast.com/67940257010b317cdaa9d857 Send us a Message: https://podcastfeedback.com/67940257010b317cdaa9d857 Check out our Website: https://www.yourbrandamplified.com Speak to my Delphi Clone: https://www.delphi.ai/amplifywithanika Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Most operators never learn to fight autopilot, the quiet enemy of excellence.In this episode, Lindsay Smith sits down with Mike Fedorov, COO of Applied AI Labs. With 26 years in operations and supply chain, as a former Accenture Director and Mars operations leader, Mike built his reputation staying on-site, in the detail, close to where the work breaks.He shares his philosophy that a COO's first job is to keep the lights on, and the second is to keep them on better, explaining why flat structures are replacing layers of management, how AI works best as a coordination layer, and the defining power of mentorship in his career.Sponsored by:STS Capital Partners - Your expert guides on the journey to an Extraordinary Exit™. To learn more about STS Capital Partners and how they achieve maximum value by Selling to Strategics™, complete the inquiry form here: https://stscapital.com/coo-alliance/Timestemped Highlights00:00 The Future of Flat Organizational Structures01:44 What Applied AI Labs Does02:38 The COO's Real Job: Keep the Lights On, and Better05:11 A COO Who Watches Two Operations at Once08:08 Scaling After Excelling: The Contractor Approach09:18 Why Flat Structures Are Replacing Layers of Management11:01 What Big Companies Get Right About Operations12:45 Nimbleness vs. Routine: Autopilot as the Enemy of Excellence16:06 How AI Actually Helps Operations: The Coordination Layer18:44 AI as a Copilot, Not a Replacement20:06 AI in Recruiting: What Works and What Fails27:34 Defining Moments: The Power of Mentorship30:52 How to Find and Structure Mentorship38:55 What's Next for Applied AI Labs43:55 Personal Growth: Knowing What You Don't KnowAbout the guestMike has 26 years of experience in operations and supply chain, as a former Accenture Director and, before that, leading operations planning and execution for Mars. He has run and turned around operations for some of the most complex and demanding companies in the world, and has saved major clients that were ready to walk. He leads engagements the way he has always worked: on-site, in the detail, close to the people who know where the work breaks. Operators trust Mike because he has done their job.Mentioned ResourcesMarsAccentureAbout the Co-HostLindsay Smith is an experience-driven growth strategist and former Chief Strategy Officer. She previously scaled a new region without a traditional sales team or bloated marketing budget by turning relationships, culture, and execution into revenue. She is the author of No One Needs Another Company Mug, Stop Branding, Start Experiencing, and helps leadership teams use experience as a competitive growth lever.Important LinksConnect with Cameron: Website | LinkedInExplore the COO Alliance – The World's Leading Community for Seconds in CommandGet Cameron's book: Second in Command, Unleash the Power of Your COO BookClaim your FREE copy: Second in Command: Unleash the Power of Your COO BookTake his course: Invest In Your Leaders Online Course (Use promo code PODCAST10 before the end of the month for 10% off)Chat or video call with AI Cameron via Delphi
Hosts Heather and Matthew welcome Del Murphy, Vice President and Chief Strategy Officer of CaroMont Health, to discuss the growth and evolution of one of the Carolinas' largest independent healthcare systems. Del shares insight into CaroMont's commitment to remaining independent, the strategic decisions that have fueled its growth, and the importance of deep connections with the communities that rely on its care. We also explore the challenges facing independent health systems, including reimbursement pressures, innovation, workforce recruitment, and the investments needed to expand access to care. Tune in for a look at how CaroMont is balancing community-focused care and long-term sustainability!
Could your organization produce a complete record of everything its AI systems accessed, sent, or shared within one business day? In this episode of Tech Talks Daily, I welcome Tim Freestone, Chief Strategy Officer at Kiteworks, back to the podcast for his third appearance. Our conversation centers on the company's 2026 Data Security and Compliance Risk Annual Survey and the difference between buying security technology and being able to demonstrate that sensitive data is properly controlled. According to the Kiteworks research supplied for this interview, 80 percent of surveyed organizations experienced at least one security or AI related incident during the previous 12 months. Half could not produce a complete AI data access audit record within one business day. The strongest group recorded an average readiness score of 46 out of 100, while organizations with weaker security and AI governance averaged eight. Even the higher score leaves considerable room for improvement. Tim argues that technology spending can produce a larger version of the same exposure when a company lacks the people, ownership, and operating model needed to manage what it has purchased. Network, cloud, and infrastructure security still matter, but the business ultimately needs to understand what is happening at the data layer. Which identities can access a system? What actions can they take? Which records can they read, change, send, or share? We discuss why this has become harder as employees create large numbers of AI agents. A company may have 1,000 people and tens of thousands of nonhuman identities, each requiring permissions and oversight. Tim describes three connected control planes covering identity, actions, and data. Together, they offer leaders a practical way to assess whether an agent can reach information it should never see or perform an action it was never meant to take. The conversation also examines audit evidence. Tim says businesses should map regulated data types to the controls governing their use and then connect those controls with reporting. Without that connection, answering an auditor may require months of work, large consulting bills, and teams manually assembling records from disconnected systems. Ownership remains difficult because security, compliance, infrastructure, and data governance teams often work separately. Tim's view is that the CEO must orchestrate responsibility when the board is asking AI to produce higher productivity while the same systems create new data risk. That position may feel demanding, but it exposes an issue many leadership teams still need to settle: who owns the consequences when an AI agent exposes or transforms sensitive information? For board members, Tim offers two direct tests. Ask for a clear account of the company's data controls, then ask who is responsible for the associated risk. If those answers require a long explanation or several departments pointing at one another, the readiness score may matter less than the inability to demonstrate control. How quickly could your organization show who or what touched sensitive data, and who would be accountable if the record were incomplete? Listen to the episode and share your thoughts.
Next Level Soul with Alex Ferrari: A Spirituality & Personal Growth Podcast
Sydney Campos is a Visionary, Psychic Energy Healer, Embodiment Facilitator and Best-Selling Author of The Empath Experience: What To Do When You Feel Everything. She is the Founder of the Embodied Ascension Academy, Co-Founder and Chief Strategy Officer of ASCEND and host of the Visionary Souls Podcast.Sydney is devoted to creating Heaven on Earth in all moments. Since 2012, she has guided thousands of visionaries globally in embodying their true selves and powerfully living their purpose. Whether advising conscious companies, mentoring visionary leaders, training shamanic facilitators or architecting the world's next social community – Sydney illuminates bridges into new dimensions. Sydney is a sought-after expert in the fields of embodiment, sexuality, intuition and leadership. Sydney has been featured in Forbes, MindBodyGreen, Refinery29, Bustle, PureWow and New York Magazine.Become a supporter of this podcast: https://www.spreaker.com/podcast/next-level-soul-podcast-with-alex-ferrari--4858435/support.Take your spiritual journey to the next level with Next Level Soul TV — our dedicated streaming home for conscious storytelling and soulful transformation.Experience exclusive programs, original series, movies, tv shows, workshops, audiobooks, meditations, and a growing library of inspiring content created to elevate, heal, and awaken. Begin your membership or explore our free titles here: https://www.nextlevelsoul.tv
Joining us this episode is Carrie Hanna, Chief Strategy Officer at Gunster — a century-old firm that is one of Florida's largest, with around 340 attorneys across offices statewide. A legal-marketing professional by background with more than thirty years in the field, Carrie has spent the majority of her career at Gunster, first as a consultant and then stepping into the CSO role when the firm launched its strategic plan in 2007. She brings a rare vantage point on a hard problem: how you build one cohesive strategy inside a professional-services firm full of independent, self-directed practitioners. In this conversation, we explore how a law firm — an industry built to be siloed — created a single North Star, and what any strategy leader can borrow from it.Things covered:- Why law firms are structurally siloed, and how Gunster built a collaboration-first, people-first culture instead- The four pillars of the firm's five-year vision — the "Gunster Way," market presence, client relationships, and technology — and how to define a pillar broad enough to pivot but specific enough to direct- Where a legal CSO looks for inspiration: borrowing the corporate operating model and lessons from the Big Four- How to get independent practitioners to care about the firm, not just their own P&L — through story, data, and the client voice- The difference between an answer and a decision, and why who is in the room determines which one you get- Building a leadership pipeline through a bespoke "Future Leaders" programme, and running an annual planning "report card"- Why Gunster aims to be a "bronze medalist" in AI — a deliberate near-follower stance in a fast-moving fieldFrom forcing the hard conversations to reinvesting in future leadership, Carrie offers one of the most practical, grounded views you'll hear on turning a fragmented professional-services organisation into a cohesive whole. For any strategy leader building an office from scratch, her advice on ownership, accountability, and treating the plan as a living process is worth the listen alone.Additional Resources:LinkedIn: https://www.linkedin.com/in/carrie-hanna/Gunster: https://www.gunster.comLearn more about Outthinker's community of chief strategy officers - https://outthinker.com/Follow us on LinkedIn - https://www.linkedin.com/company/outthinker-networksThank you to our guest Carrie Hanna for such a generous and practical conversation. Learn more about Outthinker's community of chief strategy officers - https://outthinker.com/Follow us on LinkedIn - https://www.linkedin.com/company/outthinker-networks
We all know that there is something fractured about the workplace, that makes it inefficient, and at times inhumane. If only someone was thinking deeply about those problems, and how to address them… Visit our Substack for the full episode: https://designbetterpodcast.com/p/clay-parker-jones That's what Clay Parker Jones is working on right now. Clay has spent close to two decades on this problem — first at the consultancy undercurrent, and today as Head of Org Design and Development at Airbnb. He advocates for investment in creativity and humanity at work, something you might think would be obvious for any company, but sadly is eclipsed by short term thinking. His new book, Hidden Patterns: A Playbook for More Human Workplaces, is one of the most cohesive philosophies of organizational structure we've come across. And his diagnosis of what's broken is simple: there aren't enough real teams. Most of us work in what he calls “co-acting groups” — people who convene for a meeting and then scatter back to their actual work. In this conversation, we get into why psychological safety stays a platitude until you make it structural, what rule of law looks like inside a company, and how to break a manager's job into atomic pieces and hand away the parts you're bad at. We also chat about why the org chart is a design problem that designers should be at the table for. Bio Clay Parker Jones leads Organizational Design & Development at Airbnb, refining how a creativity-first company learns and ships new ideas. A former Chief Strategy Officer at Black Glass, co-founder of August, and transformation lead at R/GA, his work has been recognized by B Lab and profiled in a Harvard Business School case study. A former bike mechanic with a BA in Diplomacy and World Affairs from Occidental College, Clay now resides in Brooklyn with his wife Emily and cat Ian. You can find him on the Fort Greene tennis courts in his spare time. *** Premium Episodes on Design Better This is a premium episode on Design Better. We release two premium episodes per month, along with two free episodes for everyone. New premium subscriber benefit: we've launched a private Slack workspace…join now to connect with designers, product leaders & creative practitioners in our community. And get a behind-the-scenes pass to every episode with The Roundup, where each week we bring you insights and actionable tactics from recent episodes. Premium subscribers get access to the documentary Design Disruptors and our growing library of books. You'll also get access to our monthly AMAs with former guests, ad-free episodes, discounts and early access to workshops, and our monthly newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show. And subscribers at the annual level now get access to the Design Better Toolkit, which gets you major discounts and free access to tools and courses that will help you unlock new skills, make your workflow more efficient, and take your creativity further. Upgrade to paid Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode of FreightWaves Today, hosts Craig Fuller and Julie Garner analyze the current trajectory of the North American economy, key supply chain news, and recent data across freight modes. Craig and Julie open with commentary on strong U.S. industrial and rail volume data, record corporate profit margins driven by technological efficiency, and the passing of country music legend Dolly Parton, highlighting her recent venture into driver-centric travel stops. They also cover a proposed $6 billion freight rail bypass around Atlanta and a major $150,000 cargo theft bust in California's Mojave Desert. Pavan Joshi, Chief Strategy Officer at E2open, breaks down ongoing trade posturing between the U.S., Canada, and Mexico. Joshi highlights the operational challenges of unwinding 30 years of integrated continental supply chains (particularly in auto, agriculture, and energy) and stresses the need for stable trade policies and strategic friend-shoring. Sonar Daily Market Update: A deep dive into tender rejections shows refrigerated capacity remaining tight (~20.5%) due to summer weather demand, while flatbed rejection rates have cooled off. The hosts highlight strong intermodal performance, driven by a 33% contract cost-savings advantage over truckload. Einride CEO Roozbeh Charli discusses the commercialization of autonomous and electric freight networks. He reviews recent deployments, including their partnership with Tesla, the expansion of their vehicle-agnostic software stack, and their entry into defense applications to remove human drivers from high-risk zones. Valentina Jordan, CEO and co-founder of Nada, explains why successful AI adoption requires a solid, contextual data foundation rather than just standalone AI agents. She shares details on their recent strategic funding round and how Nada's platform processes fragmented global trade data to eliminate stockouts and reduce costs. Aaron Decker, CEO of Multi-Service Fuel Card, clarifies that elevated retail diesel prices are primarily driven by historic refining crack spreads and global refining disruptions (including attacks on Russian energy infrastructure) rather than crude shortages alone. Weekly AAR Rail Report: The episode closes with the latest Association of American Railroads (AAR) data, which reveals sustained year-over-year volume growth in U.S. intermodal units (+5%) and Canadian trade traffic. Follow the FreightWaves NOW Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
A conversation with Camilo Artiga-Purcell, General Counsel, and Tim Freestone, Chief Strategy Officer at software provider Kiteworks. Robert discusses the challenges of securing and controlling AI agents with Camilo and Tim, who weigh in on legal and strategic aspects of agentic AI security. Kiteworks is a lead sponsor of AI Governance World Conference 2026 coming up October 12-14 in Las Vegas. Both Tim and Camilo will be presenting at the conference.
In this episode of FreightWaves Today, hosts Craig Fuller and Julie Garner analyze the current trajectory of the North American economy, key supply chain news, and recent data across freight modes. Craig and Julie open with commentary on strong U.S. industrial and rail volume data, record corporate profit margins driven by technological efficiency, and the passing of country music legend Dolly Parton, highlighting her recent venture into driver-centric travel stops. They also cover a proposed $6 billion freight rail bypass around Atlanta and a major $150,000 cargo theft bust in California's Mojave Desert. Pavan Joshi, Chief Strategy Officer at E2open, breaks down ongoing trade posturing between the U.S., Canada, and Mexico. Joshi highlights the operational challenges of unwinding 30 years of integrated continental supply chains (particularly in auto, agriculture, and energy) and stresses the need for stable trade policies and strategic friend-shoring. Sonar Daily Market Update: A deep dive into tender rejections shows refrigerated capacity remaining tight (~20.5%) due to summer weather demand, while flatbed rejection rates have cooled off. The hosts highlight strong intermodal performance, driven by a 33% contract cost-savings advantage over truckload. Einride CEO Roozbeh Charli discusses the commercialization of autonomous and electric freight networks. He reviews recent deployments, including their partnership with Tesla, the expansion of their vehicle-agnostic software stack, and their entry into defense applications to remove human drivers from high-risk zones. Valentina Jordan, CEO and co-founder of Nada, explains why successful AI adoption requires a solid, contextual data foundation rather than just standalone AI agents. She shares details on their recent strategic funding round and how Nada's platform processes fragmented global trade data to eliminate stockouts and reduce costs. Aaron Decker, CEO of Multi-Service Fuel Card, clarifies that elevated retail diesel prices are primarily driven by historic refining crack spreads and global refining disruptions (including attacks on Russian energy infrastructure) rather than crude shortages alone. Weekly AAR Rail Report: The episode closes with the latest Association of American Railroads (AAR) data, which reveals sustained year-over-year volume growth in U.S. intermodal units (+5%) and Canadian trade traffic. Follow the FreightWaves NOW Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode of Bright Spots in Healthcare, host Eric Glazer brings together Medicare Advantage leaders from Drips, Johns Hopkins Health Plans, MMM Holdings, myPlace Health, and Independent Health to tackle a challenge every plan knows well: what happens when the same member has multiple open needs, and who decides what should happen first? The conversation moves beyond measure-by-measure outreach to explore how plans can coordinate action around the whole member. Panelists discuss how to weigh Stars, claims cost, risk adjustment, member context, social barriers, provider workflows, and likelihood to act when determining the next best action. Through practical examples, the group examines how plans are building shared views of the member, connecting plan and provider teams, using technology to recognize moments of influence, and giving frontline teams more room to listen and respond to what members actually need. Our guests include: Kathleen Faulk, Chief Strategy Officer, Drips Brendan Generelli, Director, Medicare Stars & Quality, Johns Hopkins Health Plans Nilda González, Vice President, Quality Management & Stars, MMM Holdings, LLC Rob Schreiber, MD, Vice President and National Medical Director of Care Model Strategy, myPlace Health, part of SCAN Group Amin Serehali, SVP, Chief Data and Analytics Officer, Independent Health Together, they explore: How plans can prioritize when one member has multiple legitimate care, quality, pharmacy, and risk needs Why enterprise impact, including claims cost and risk adjustment, can change which gap deserves attention first How member barriers and personal priorities should shape the next best action How MMM Holdings uses INNOV-A MD, Smart Profile, and its Office Advantage Quality Program to connect plan and provider workflows How Independent Health built Member 360 to bring fragmented clinical, pharmacy, utilization, and member information into one actionable view How plans can use real-time "moments of influence" to reprioritize outreach when a member is most ready to act Why frontline listening can sometimes create more value than completing every item on a checklist How more deliberate targeting can improve results while using outreach resources more efficiently Whether you lead Stars, quality, risk adjustment, analytics, care management, member engagement, or Medicare strategy, this episode offers practical ideas for closing more gaps without creating more noise for members. Panelist Bios: https://www.brightspotsinhealthcare.com/events/one-member-five-open-gaps-how-leading-medicare-advantage-plans-are-coordinating-member-action/ Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. Download guide: https://docs.google.com/document/d/1pZErXDEfncqTI-1yoB3yJAv7_Ox-JiqNJsmKep2OK4o/edit?tab=t.0 Key Insights Summary: Find key insights from the discussion, guest takeaways, and detailed moderator notes captured by Eric during the conversation, https://docs.google.com/document/d/1V4mxERrmHf_IEWcUWzfPKwuRlY2dVV21/edit Thank You to Our Episode Partner, Drips: Drips helps Medicare Advantage and Medicaid plans turn member conversations into completed actions across annual wellness visits, care gaps, medication adherence, and other priority programs. By helping plans connect outreach across programs, respond to member context in real time, and focus on the next action a member is most ready to take, Drips supports a more coordinated member journey with fewer disconnected touchpoints and greater follow-through. Schedule a Meeting with a Senior Leader at Drips: Interested in learning how health plans are coordinating outreach around the member and turning conversations into completed actions? To connect with Kathleen Faulk or another member of the Drips leadership team, contact show producer Jessica Tenzer at jtenzer@brightspotsventures.com to schedule a conversation. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.
Bunq wil vooroplopen in het gebruik van kunstmatige intelligentie, maar hoe doe je dat effectief en via het boekje als neobank? In deze aflevering schuift Bianca Zwart aan, Chief Strategy Officer bij Bunq, om te spreken over hoe je AI efficiënt én verantwoord inzet in de financiële sector. Eerst kijken we naar de praktijk van fraudebestrijding. Hoe werkt het wanneer honderden beslissingsbomen en meer dan 500 datapunten per transactie strijden om verdachte patronen te herkennen? Zwart legt uit hoe supervised en unsupervised machine learning worden ingezet bij onboarding en transactiemonitoring, welke beslissingen het model autonoom mag nemen en wanneer er alsnog een mens aan te pas moet komen om in te grijpen. Daarna de schaduwzijde en de toezichthouder. DNB legde de bank eerder boetes op voor het niet goed opvolgen van alerts en het onvoldoende onderbouwen van meldingen bij de FIU. Hoe rijmt Bunq haar snelle AI-klantenservice met vertragingen bij fraudeslachtoffers, waar ligt de grens van wat algoritmes kunnen oplossen, en wat gebeurt er als een model een fout maakt? Tot slot de cryptoplannen en de toekomst. Bunq biedt cryptohandel aan via een externe Ierse partner in plaats van een eigen MiCAR-vergunning, wat vragen oproept over toezicht, consumentenbescherming en het wel of niet kunnen opnemen van bitcoin naar een eigen wallet. Ook blikken we vooruit: wat betekent de recente afwijzing van de Amerikaanse bankvergunning voor de globale ambities van de neobank, en hoe bereidt Bunq zich voor op de nieuwe Europese antiwitwasregels van 2027? Co-host is Mauro Halve. Over de podcast Cryptocurrency are here to stay. In deze wekelijkse podcast gidst Daniël Mol je door het belangrijkste cryptonieuws, langs hypes en trends, voor- en tegenstanders en winst en verlies. In het A-deel bespreken we het laatste nieuws en in het B-deel gaan we in gesprek met een gast. Van cypherpunkpioneers tot grootbanken die aan de haal gaan met stablecoins, van Bitcoin tot Ethereum tot CBDC's. Alles passeert de revue. Reageren? Stuur dan een mail naar cryptocast@bnr.nl Gasten Bianca Zwart is Chief Strategy Officer bij Bunq. Mauro Halve is voorzitter van branchevereniging voor cryptodienstverleners VBNL. Host Daniël Mol is presentator en redacteur van de Cryptocast. Hij is sinds 2017 met Bitcoin bezig en kwam in 2021 bij het team van de Cryptocast. Redactie Daniël MolSee omnystudio.com/listener for privacy information.
This episode's Community Champion Sponsor is Ossur. To learn more about their ‘Responsible for Tomorrow' Sustainability Campaign, and how you can get involved: CLICK HEREEpisode Overview: Children with special healthcare needs make up just 20% of the pediatric population, yet account for nearly half of all pediatric health spending, navigating a fragmented system that too often fails them. George Boghos, CEO of Imagine Pediatrics, is on a mission to change that. As a two-time founder with deep roots in pediatric care and healthcare investing, George brings both operational grit and genuine passion to this challenge. Under his leadership, Imagine Pediatrics has grown to serve more than 78,000 children across eight states, delivering 24/7 virtual and in-home medical, behavioral, and social care through value-based partnerships. Join us to discover how this pioneering model is keeping kids out of the hospital, building caregiver confidence, and proving that aligning incentives around outcomes transforms lives.Let's go!Episode Highlights:Imagine Pediatrics serves 78,000 children with special needs, delivering 24/7 virtual and in-home integrated care.George's mother, a retiring pediatrician, sparked his lifelong passion for reimagining pediatric healthcare from childhood.Just 20% of children with special needs account for over 50% of all pediatric healthcare spending nationally.In year one, Imagine Pediatrics saved $65 million in total cost of care across two health plan partnerships.With an NPS above 87, Imagine Pediatrics builds family trust by asking caregivers simply, "What keeps you up at night?About our Guest: Mr. Boghos manages overall operations and sets strategic direction for Imagine Pediatrics. He also leads the Impact arm of our organization, helping to expand our footprint and advance our ability to create a world where every child with special health care needs gets the care and support they deserve. Prior to Imagine Pediatrics, Mr. Boghos co-founded and led AIM Clinics, a center and in-home provider dedicated to delivering evidence-based Applied Behavioral Analysis (ABA) services to children with autism and their families who are from communities that experience health inequity. As CEO of AIM Clinics, Mr. Boghos was responsible for organizational growth and operational strategy. In four years, he led the company's expansion from one clinic in Arkansas to more than 25 clinics spanning five states. In 2021, he oversaw AIM Clinics' merger with Hopebridge Autism Therapy Centers — where he served as Chief Strategy Officer before joining the Clinical Advisory Board in 2023. As a current member of the board, Mr. Boghos remains deeply committed to the company's vision of ensuring that all kids have access to comprehensive autism interventions at the highest level. Before dedicating his career to reimagining pediatric health care, Mr. Boghos trained in healthcare finance and investing, spending time at Primus Capital Funds, Baird Capital, and Citadel. He earned a B.A. in Economics and Mathematics from Vanderbilt University as well as an M.B.A. from the University of Chicago Booth School of Business. He currently resides in Chicago, Illinois with his family. Links Supporting This Episode: Imagine Pediatrics Website: CLICK HEREGeorge Boghos LinkedIn page: CLICK HEREMike Biselli LinkedIn page: CLICK HEREMike Biselli Twitter page: CLICK HEREVisit our website: CLICK HERESubscribe to newsletter: CLICK HEREGuest nomination form: CLICK HERE
The TeacherCast Podcast – The TeacherCast Educational Network
Welcome to Digital Learning Today. In this episode, Jeff Bradbury explores the strategic systems that shape the future of education, focusing on Instructional Coaching, Artificial Intelligence, Professional Learning, and the latest Educational Technology Trends. In this episode, Amanda Kocon from Edmentum discusses how educators can connect academic and career readiness from kindergarten through high school, emphasizing relevance, engagement, and the role of emerging technologies like AI in education. Become a High-Impact Leader: This episode is just the beginning. To get the complete blueprint for designing and implementing high-impact systems in your district, get your copy of my book, "Impact Standards." Strategic Vision for Digital Learning:Learn how to create a district-wide vision that aligns digital learning with your educational goals, transforming how standards-based instruction is designed and supported.Curriculum Design and Implementation:Discover practical strategies for integrating digital learning into existing curricula, creating vertical alignment of skills, and mapping digital learning across grade levels.Effective Instructional Coaching:Master the art of coaching people rather than technology, building relationships that drive success, and measuring impact through student engagement rather than just technology usage. Purchase your copy of “Impact Standards” on Amazon today! In This Episode… Key topics we cover Road to Readiness (K–12):Helping students connect learning today to career options tomorrow.Motivation + active learning:Designing experiences that move students from passive “passengers” to engaged “explorers.”Personalized pathways + assessment:Using data and tools (including solutions likeExact Path) to support growth and measurable outcomes.AI literacy + responsible innovation:Preparing students for an AI-shaped world while keeping guardrails, transparency, and educator trust.Family + community engagement:Strengthening the home–school connection with clearer, more actionable learning information.Teacher support through insights:Turning classroom data into next steps teachers can actually use. Practical takeaways for educators Start career-connected thinking early(even in elementary) so students can see purpose in their learning.Prioritize relevance and agencyto boost engagement and persistence.Use data to guide action—not just to report outcomes.Teach AI literacy on purpose:Pair curiosity with responsible-use expectations.Build a culture of motivationby connecting learning to identity, goals, and real-world pathways. Chapters: 00:00 Introduction and guest overview01:19 Edmentum's focus on career readiness (K–12)02:06 Moving students from “passenger” to “explorer” mode03:31 Engagement through relevance + real-world connections05:42 Building a long-term culture of motivation + personalized pathways07:38 Measurable outcomes + purpose-driven learning12:39 AI in education: potential + precautions16:04 AI literacy + preparing students for a tech-driven future17:02 Partnerships + tools that support career exploration18:59 Supporting parents/caregivers with transparency20:45 Building educator partnerships + trust22:44 Final message: finding purpose + joy in education Resources Mentioned in This Episode: Edmentum Official WebsiteEdmentum Courseware– Now with RoadTrip Nation videos integratedExact PathMajorClarityTrade Prep Powered by Interplay About our Guest: Amanda Kocon Amanda Kocon is Chief Strategy and Operating Officer for Edmentum. In this role, Amanda works to bring Edmentum's long-term vision to life by connecting strategy to execution and ensuring that the organization's goals for growth and impact are aligned with the current and future needs of our education partners and the students we serve. She has extensive experience setting strategy, growing and diversifying revenue across markets, and leading complex change. Prior to joining Edmentum, Amanda served as Chief Strategy Officer at The New Teacher Project (TNTP) and previously held senior leadership positions at JP Morgan Chase, including Chief Operations Officer of Global Futures and Options. Links of Interest LinkedIn:https://www.linkedin.com/in/amanda-kocon-9949544b/ About Edmentum Edmentum believes that every student deserves the opportunity to thrive everywhere learning occurs—whether they seek to catch up, stay on track, or chart their own path. When you pair Edmentum's comprehensive, research-backed learning acceleration solutions with empowered and supported educators, you can change the direction of students' lives. We partner with K–12 educators in all 50 states and 100+ countries worldwide to design, implement, and sustain the programs that deliver on this shared promise of learning acceleration for every student. Links of Interest Website:www.edmentum.comEdFacebook:https://www.facebook.com/EdmentumLinkedIn:https://www.linkedin.com/company/edmentum Let's Work Together Contact Me Today:https://www.teachercast.net/contact Follow on Social Media LinkedIn:https://www.teachercast.net/linkedinTwitter/X:https://www.teachercast.net/twitterBlueSky:https://bsky.app/profile/jeffreybradbury.bsky.socialYouTube:http://teachercast.net/youtube Subscribe to This Podcast Apple Podcasts:https://podcasts.apple.com/us/podcast/digital-learning-today/id546631310Spotify:https://open.spotify.com/show/0n6S0WcyzQ1rpKWJ8iZPLJ?si=a1227a7c5e0b48e4 Check Out Additional TeacherCast Programming Digital Learning Today:https://podcasts.apple.com/us/podcast/digital-learning-today/id546631310Ask the Tech Coach:https://podcasts.apple.com/us/podcast/ask-the-tech-coach/id1067586243The Jeff Bradbury Showhttps://podcasts.apple.com/us/podcast/the-jeff-bradbury-show/id519685828 Book Jeff for your Next Event Jeff Bradbury (ISTE “20 to Watch” Award Winner and ISTE Certified Educator) is available for keynote speaking, workshop facilitation, and live event broadcasting. With expertise in educational technology and professional development, Jeff brings engaging content and practical strategies to conferences and professional learning events. Visit Jeff's Website:https://jeffreybradbury.comContact Jeff Directly:https://jeffreybradbury.com/contact/ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ [gravityform id="2" title="true"]
Denise Garth: The Frontier Insurer, One Year In Denise Garth returns to Scouting for Growth one year after the Frontier Firm idea began to move from a strategic aspiration into insurer operating models, technology roadmaps, and boardroom priorities. As Chief Strategy Officer at Majesco, Denise offers a sharper test for the Frontier Insurer: Is the organization simply using AI? Is it redesigning selected processes around AI? Or is it rebuilding the enterprise around intelligence, connecting its data, core platforms, people, partners, and decisions? Only the third represents genuine transformation. The uncomfortable truth is that most carriers now have AI enthusiasm, pilots, and isolated productivity gains. Far fewer have the intelligent core, embedded governance, and human-agent operating model required to scale them. Majesco's research captures the disconnect: 82% of insurance leaders believe AI will define the industry's future, yet only 14% have integrated it into their operations. Sabine and Denise explore what has changed over the past twelve months, why intelligent orchestration now matters more than another point solution, and how insurers can move from experimentation towards a genuinely redefined operating model. The conversation is for insurance CEOs, COOs, CROs, CDOs, transformation leaders, and technology founders navigating the move from AI experimentation to an intelligent, governable operating model. KEY TAKEAWAYS One year on, I see the conversation around AI in insurance moving from “What is this technology?” to a much more consequential question: “What does this mean for the business?” The 82%-14% gap tells us that the challenge is no longer access to technology. It is leadership. Most insurers are experimenting, but experimentation alone will not create a Frontier Insurer. The real opportunity is to rethink the business around the outcomes we want to create for customers, employees, and shareholders. I also believe we need to stop thinking about AI as something we bolt onto existing workflows. The Frontier Insurer embeds intelligence into its core, connects high-quality, accessible data with workflows and agents, and builds governance and auditability into its architecture. This changes what people actually do. Claims professionals can move from repetitive adjustment towards risk reduction and customer empathy; underwriters can become more focused on portfolio management and judgment; and employees can spend more time on knowledge-based work rather than manual processing. The biggest shift, however, is towards orchestration. I am increasingly convinced that the winners will not be the insurers with the most AI pilots or the biggest AI budgets. They will be the organizations that can bring together intelligence, governance, and core systems into a coherent operating model, while building trust along the way. Becoming a Frontier Insurer means being bold enough to rethink organizational structures, jobs, processes, technology partnerships, and ultimately the economics of insurance. The question is no longer whether AI will change insurance. It is whether leaders are prepared to redesign their businesses around it. BEST MOMENTS “Every insurer in 2026 will tell you that they are doing AI. Ask your harder question. Who has rebuilt the business or operating model around it?” – Sabine VanderLinden [00:16] “The gap isn't a technology story. It is a leadership story.” – Sabine VanderLinden [00:16] “It isn't about cutting people. It's about elevating them.” – Denise Garth [14:49] “It is about a rip and replace of business capabilities and the operating model.” – Denise Garth [43:34] “Somebody else is going to jump ahead of you because they're going to look at it from an orchestration standpoint and rethink.” – Denise Garth [38:19] “Redefined their operating model and embraced AI in a way that accelerated that redefinition of the operating model.” – Denise Garth [95:10] ABOUT THE GUEST Denise Garth is Chief Strategy Officer at Majesco, where she leads strategy, marketing, industry relations, and innovation in support of the company's client-centric vision. She works closely with insurers, technology partners and the wider industry ecosystem to identify emerging shifts and translate them into practical priorities for property and casualty, life, annuity and benefits organizations. An internationally recognized insurance and InsurTech thinker, Denise focuses on the forces reshaping the industry—from AI, data, and intelligent core platforms to new operating models, changing customer expectations, and ecosystem-based growth. Her work challenges insurers to move beyond incremental modernization and build organizations capable of learning, adapting, and delivering value continuously. ABOUT THE HOST Sabine VanderLinden is a corporate strategist turned entrepreneur and the CEO of Alchemy Crew Ventures. She leads venture-client labs that help Fortune 500 companies adopt and scale cutting-edge technologies from global tech ventures. A builder of accelerators, investor, and co-editor of the bestseller The INSURTECH Book, Sabine is known for asking the uncomfortable questions—about AI governance, risk, and trust. On Scouting for Growth, she decodes how real growth happens—where capital, collaboration, and courage meet. If this episode sparked your thinking, follow Sabine VanderLinden on LinkedIn, Twitter, and Instagram for more insights. And if you're interested in sponsoring the podcast, reach out to the team at hello@alchemycrew.ventures
Today we're talking about community impact. EVP & Chief Strategy Officer of Holland Hospital, Alex Roehling, is here to share his perspective and insights. We'll talk about serving rural communities, how to form lasting partnerships, and gain some insights into today's social and political climate toward healthcare and of course, what it all has to do with rural health. Follow Rural Health Today on social media! https://x.com/RuralHealthPod https://www.youtube.com/@ruralhealthtoday7665 Follow Hillsdale Hospital on social media! https://www.facebook.com/hillsdalehospital/ https://www.twitter.com/hillsdalehosp/ https://www.linkedin.com/company/hillsdale-community-health-center/ https://www.instagram.com/hillsdalehospital/ Follow Alex Roehling on social media! https://www.linkedin.com/in/alex-roehling-274a1322/ https://www.facebook.com/HollandHospital https://www.linkedin.com/company/holland-hospital/ https://www.instagram.com/hollandhospital/?hl=en
The TeacherCast Podcast – The TeacherCast Educational Network
Welcome to Digital Learning Today. In this episode, Jeff Bradbury explores the strategic systems that shape the future of education, focusing on Instructional Coaching, Artificial Intelligence, Professional Learning, and the latest Educational Technology Trends. In this episode, Jeffrey Bradbury interviews Adriana Massara from the Alliance for Decision Education about integrating decision-making skills into K-12 education. They discuss what decision education is, how it can be embedded into existing curricula, and its importance in developing lifelong skills for students. Become a High-Impact Leader: This episode is just the beginning. To get the complete blueprint for designing and implementing high-impact systems in your district, get your copy of my book, "Impact Standards." Strategic Vision for Digital Learning:Learn how to create a district-wide vision that aligns digital learning with your educational goals, transforming how standards-based instruction is designed and supported.Curriculum Design and Implementation:Discover practical strategies for integrating digital learning into existing curricula, creating vertical alignment of skills, and mapping digital learning across grade levels.Effective Instructional Coaching:Master the art of coaching people rather than technology, building relationships that drive success, and measuring impact through student engagement rather than just technology usage. Purchase your copy of “Impact Standards” on Amazon today! In This Episode … What decision education is and its importanceHow decision skills can be integrated into existing curriculaThe role of decision education in critical thinking and metacognitionStrategies for teachers to encourage decision-making and questioningThe impact of AI on decision-making skills and educationLong-term vision for decision education in K-12 schools Chapters: 00:00 Introduction to Decision Education00:26 Engagement and Resources for Educators03:32 Understanding Decision Education06:34 Integrating Decision Education in Classrooms09:21 The Role of Critical Thinking12:33 Implementing Decision Education at a School Level15:15 Artificial Intelligence and Decision Making18:31 Overcoming Teacher Overwhelm21:12 The Future of Decision Education24:22 Conclusion and Resources Resources Mentioned in This Episode: https://alliancefordecisioneducation.org/podcasts/https://www.linkedin.com/company/alldecisioned About our Guest: Adriana Massara Adriana's passion for education comes from a long line of teachers in her family. She joined Teach for America after graduating from college and taught elementary school. During her tenure, Adriana became a school leader and lead math curriculum planner. In those roles, she managed grade-level teams and teacher training. Adriana was also a Leadership for Educational Equity Fellow, where she worked for the Office of Equity and Access at the New York City Department of Education. Adriana joined the Alliance for Decision Education in 2015 as the Partnership and Training Manager. In that role, she oversaw school implementation of Decision Education and supported teachers' practices with training and in-classroom coaching. As the Director of Community and Partnerships, Adriana managed the Alliance's network of individual and organizational partnerships, including the Advisory and Ambassador Councils. She is now the Deputy Executive Director and Chief Strategy Officer of the Alliance. Adriana received her Master's degree in Education from the University of Hawaii, and graduated with a B.A. in Consumer Psychology and Communications from the University of Pennsylvania. About The Alliance for Decision Education The Alliance for Decision Education is a national nonprofit and field builder working to establish and integrate Decision Education into K–12 school systems nationwide. Our mission is to improve lives by empowering students with the essential skills and dispositions needed to make better decisions. Drawn from the sciences and humanities, Decision Education is an interdisciplinary approach that focuses on teaching students how to think, rather than what to think. Through this framework, students learn to evaluate risk, resist cognitive biases, utilize decision frameworks, and practice open-mindedness—essential tools for navigating today's complex digital landscape. By partnering with educators, families, policymakers, and community leaders, the Alliance is building a movement to ensure every student develops these durable life skills. Links of Interest Website:https://alliancefordecisioneducation.org/Twitter:https://x.com/AllDecisionEdFacebook:https://www.facebook.com/AllDecisionEdLinkedIn:https://www.linkedin.com/company/alldecisioned/YouTube:https://www.youtube.com/channel/UC5qYkn8DdYPOGW24PvHa_dQ Let's Work Together Contact Me Today:https://www.teachercast.net/contact Follow on Social Media LinkedIn:https://www.teachercast.net/linkedinTwitter/X:https://www.teachercast.net/twitterBlueSky:https://bsky.app/profile/jeffreybradbury.bsky.socialYouTube:http://teachercast.net/youtube Subscribe to This Podcast Apple Podcasts:https://podcasts.apple.com/us/podcast/digital-learning-today/id546631310Spotify:https://open.spotify.com/show/0n6S0WcyzQ1rpKWJ8iZPLJ?si=a1227a7c5e0b48e4 Check Out Additional TeacherCast Programming Digital Learning Today:https://podcasts.apple.com/us/podcast/digital-learning-today/id546631310Ask the Tech Coach:https://podcasts.apple.com/us/podcast/ask-the-tech-coach/id1067586243The Jeff Bradbury Showhttps://podcasts.apple.com/us/podcast/the-jeff-bradbury-show/id519685828 Book Jeff for your Next Event Jeff Bradbury (ISTE “20 to Watch” Award Winner and ISTE Certified Educator) is available for keynote speaking, workshop facilitation, and live event broadcasting. With expertise in educational technology and professional development, Jeff brings engaging content and practical strategies to conferences and professional learning events. Visit Jeff's Website:https://jeffreybradbury.comContact Jeff Directly:https://jeffreybradbury.com/contact/ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ [gravityform id="2" title="true"]
AI is going to take our jobs. AI will commoditize creativity. AI will make strategy worse.But AI isn't making those decisions. We are.In this PostPod, Marc and V reflect on their conversation with Pats McDonald, Chief Strategy Officer at dentsu, and explore one of the most important ideas emerging from the AI conversation: human agency still matters.They discuss why AI may eliminate barriers without eliminating expertise, how LLMs naturally pull marketers toward the average, the danger of settling for “strategy-ish,” and why faster answers don't necessarily produce better thinking.The conversation also explores what AI means for specialists and generalists, how marketing organizations may need to evolve, and why companies may eventually need to onboard their AI systems with the same strategic frameworks, principles and ways of working they use to onboard their people.Because the biggest question may no longer be what AI can do.It's what we're going to choose to let it do.Chapters: 00:00 Stop Blaming AI00:46 Reflecting on Pats McDonald02:02 AI, Jobs and Human Agency03:00 AI Is Removing Barriers to Entry05:13 Why Expertise Still Matters06:36 Design for Difference, Not Sameness09:27 The Danger of “Strategy-ish”11:24 When AI Becomes “Good Enough”13:53 Do We Still Need Specialists?14:58 The Marketer of the Future16:16 Why AI Still Needs Human Expertise17:07 Turning Ideas Into Reality Faster20:16 Human Agency Still Matters20:27 AI and Strategic Drift21:30 Keeping AI Inside the Strategic Framework24:00 Should Companies Onboard Their AI?26:29 Final Thoughts
Get clear on what you really want in business and life, with Bonnie Wan. Most of us are never taught, as business owners, to define what "success" really means. We hear other people's interpretations. We see examples before us. We're trained to just chase the next milestone, to meet everyone else's expectations, to build our businesses from the outside in… And then, when we reach the top — we wonder why the view feels strangely empty. In this episode of the HerBusiness Podcast, Suzi Dafnis sits down with brand strategist and author Bonnie Wan to talk about a different way to get clear on what you REALLY want in business and life. Bonnie explores what a Life Brief is, and how you can turn the same clarifying lens companies use on their strategies inward, onto your own life and leadership style. Bonnie Wan has spent three decades distilling global brands down to their essence. And she calls it 'atomic clarity'. During this episode, she shows how that same clarity is essential for women to incorporate into their own journeys in business — in how you lead, what you say yes and no to, and how you define success on your own terms rather than following a script written by someone else. What You'll Discover in Episode 375: How to Get Clear on What You Really Want in Business and Life, with Bonnie Wan What a "Life Brief" is, and why getting clear on what you really want is an act of leadership, not a luxury only some business owners get The difference between execution and vision, and what stepping into leadership actually asks of you What leading from the inside out means (and why it makes your business stand out, instead of blending in with your competition) How to notice your "gripping issues" — the questions that surface in the shower, or on your drive home — and why you should really start listening to them The real distinction between knowledge and knowing… and why the answers you're looking for are usually behind the questions you've been avoiding How to redefine success without burning down everything you've built The single most reliable compass you can have… and how to identify when something lights you up How to get clarity and a definition of what you really want in business… and in life About Bonnie Wan, Author of The Life Brief Bonnie Wan is the creator and author of The Life Brief, a practice that helps people navigate life's big decisions with clarity, creativity, and courage. The Life Brief applies the art and science of brand strategy to how we live our lives — and helps define what you really want out of business and life. A 30-year career brand strategist turned life strategist, Bonnie helps some of the world's most iconic companies innovate from a place of purpose and guides everyday people on living with greater intention and imagination. She has been named Chief Strategy Officer of the Year, one of 100 Women to KNOW in America, and an Eames Institute's Curious 100. Mentioned in this Episode: The Life Brief : A Playbook for No-Regrets Living by Bonnie Wan Connect with Bonnie Wan: www.thelifebrief.com Bonnie Wan's LinkedIn Profile The Growth Network — the HerBusiness community for women business owners ready to do business by their own rules Full episode summary and resources — Episode 375 Show Notes
What does it really take to turn a single-family ranch into a thriving, multi-stream meat company that families and top chefs trust?In this episode, Lindsay Smith sits down with Conner Hackett, General Manager of Stemple Creek Ranch, to unpack how a small California ranch grew into a multichannel meat company without ever cutting corners.Conner shares why culture and purpose matter more than technical skill, how one ranch became farmers markets, direct-to-consumer, events, and ranch stays, and what it actually takes to build a resilient local food system that keeps the dollars pointed back at the people on the ground.If you lead operations and want a real playbook for scaling with legacy and integrity intact, this conversation delivers. Listen now.Sponsored by:Genius Network - An exclusive community for highly successful entrepreneurs, connecting you with top-tier leaders, strategic insights, and powerful relationships to help you grow your business faster and smarter.Learn more: https://www.geniusnetwork.com/Timestamped Highlights00:17 - How a fifth-generation rancher ended up leading a meat company01:14 - Why he walked away from a finance internship at Merrill Lynch03:14 - What it is really like to join a company whose culture is already built04:28 - The complex work of turning whole animals into a real business07:11 - The hidden hurdle most small producers underestimate09:49 - Why the meat company only works if it serves the rancher first10:52 - How Stemple Creek builds fierce loyalty one customer at a time15:27 - What actually happens behind the booth at a world-class farmers market24:04 - The most defining moment: getting the whole team under one roof26:16 - Wearing every hat as GM, and the surprise he did not expect30:01 - Why the why matters more than the technical skill set31:52 - The weight of legacy, and the moment it flipped for him37:50 - The direct-to-consumer bet that could define the next chapterAbout the GuestConner Hackett is the General Manager of Stemple Creek Ranch, a fourth-generation family ranch near Tomales, California that raises grass-fed beef and lamb and has grown into a multichannel meat company. A fifth-generation rancher himself, Conner came up in agriculture, worked in the Bay Area meat and restaurant world, and founded his own consulting business before joining Stemple Creek, where he now leads finance, marketing, and operations for the meat enterprise.
Craig Fuller and Julie Van de Kamp dive into the most pressing headlines and structural shifts impacting the supply chain, logistics, and transportation sectors. They discuss the escalation of organized freight fraud—including a recent raid in Armenia targeting U.S. carriers—and why the industry urgently needs coordinated law enforcement solutions like the CAUCA legislation Lakshman Achuthan, Co-Founder of the Economic Cycle Research Institute (ECRI), breaks down leading indicators signaling a potential slowdown in global industrial growth and what sticky business costs mean for freight margins. Jared Weisfeld, Chief Strategy Officer at RXO, shares why structural capacity exits and federal regulatory enforcement could pave the way for a multi-year recovery in truckload markets. Pat Dillon, CEO of Flock Freight, explains how pooling technology and shared truckload models are helping enterprise shippers optimize partial loads and reduce costs during shifting market conditions. Lainey Sibble rom Cox Automotive's Central Dispatch discusses new biometric identity verification and secure vehicle transfer technologies built to safeguard vehicle transport against bad actors. Plus, tune in for a live SONAR market update breaking down tender rejections, spot rate movements, and ocean freight rate spikes! Follow the FreightWaves Today Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
What if the biggest mistake we're making with AI is the way we talk about it?Pats McDonald, Chief Strategy Officer at Dentsu Creative, joins the Sleeping Barber Podcast to challenge one of the dominant narratives surrounding artificial intelligence: that AI itself is determining what comes next.Her argument is simple: AI doesn't make these choices. People do.We explore what that means for marketers, strategists and leaders as AI becomes embedded in everyday marketing practice.Pats explains why AI's greatest opportunity isn't simply doing more with less, but enabling ideas that previously weren't possible. We discuss the danger of “strategy-ish”—plausible, polished strategic thinking that never gets somewhere genuinely distinctive—and why strategists should use AI to identify category conventions so they can deliberately break away from them.We also tackle one of the biggest organizational questions surrounding AI: if technology increasingly performs the work traditionally given to junior marketers, how do we develop the next generation of senior talent?Plus:Why strategists need to understand both consumers and algorithmsWhy curiosity may become more valuable than having all the answersHow AI can expose category clichés and strategic blind spotsWhy data hygiene and fact-checking become even more importantHow AI could become institutional memory for brandsWhy marketers should design for difference rather than scale samenessWhat responsible AI leadership actually looks likeUltimately, Pats leaves us with a powerful distinction:Stop saying “AI will.” Start asking what people, enabled by AI, will choose to do.Chapters:00:00 - Introduction01:03 - Stop Saying “AI Will”02:58 - How AI Is Changing Strategy05:40 - Doing What Wasn't Possible Before06:50 - What Happens to Junior Talent?08:35 - Specialists vs. Generalists11:35 - Curiosity as a Strategic Skill13:45 - Can AI Accelerate Curiosity?15:10 - Why Leaders Must Keep Learning16:50 - The Danger of “Strategy-ish”18:10 - Designing for Difference, Not Sameness19:45 - AI, Bias and Strategic Blind Spots21:05 - Why AI Still Needs Fact-Checkers22:45 - Can AI Prevent Strategic Drift?24:15 - AI as Institutional Brand Memory25:55 - Great Examples of AI in Creativity27:35 - AI Becomes Part of the Creative Toolkit28:50 - Human Agency and the Future of AI30:05 - Stop Saying “AI Will”
The EU AI compliance deadline arrived on August 2nd and it's important that companies have been preparing for it. According to AI expert Cathal McCarthy of Kore.ai, companies that establish robust AI governance frameworks today will be better positioned to deploy AI faster in a highly regulated industry. To help leaders assess their preparedness, Cathal has developed a six-question diagnostic that evaluates the maturity of an organisation's AI governance program. The framework is designed to quickly identify whether key governance structures, accountability mechanisms, and oversight processes are in place, or where gaps still remain. I caught up with Cathal to find out more about the EU AI compliance and how businesses should prepare for it. Cathal talks about his background, AI compliance, AI adaptability, the ability to learn, AI transparency and more.More about Cathal McCarthy:Cathal is Chief Strategy Officer at Kore.ai, an enterprise AI and agentic AI platform serving Fortune 500 and PE-backed customers globally. He has twenty-five years scaling enterprise technology businesses and has held leadership roles at Apple during its growth from $8B to over $200B in revenue, and at eBay leading initiatives across 163 million users. He also brings P&L instinct, GTM design experience, and credibility in the boardroom on AI transformation.
Voices of Search // A Search Engine Optimization (SEO) & Content Marketing Podcast
Click optimization rewards a fundamentally compromised signal. Chester Scott, Chief Strategy Officer at Lunio, dismantles the two metrics most marketing teams treat as North Stars—clicks and ROAS—and explains why blended efficiency numbers disguise where spend actually delivers. He makes the case for marginal ROAS as the discipline that exposes diminishing returns across channels, platforms, campaigns, and creative, and reframes how enterprise teams should allocate budget for overall effectiveness.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Voices of Search // A Search Engine Optimization (SEO) & Content Marketing Podcast
Advertisers optimize for metrics that disguise the truth. Chester Scott, Chief Strategy Officer at Lunio, explains why ROAS—the North Star metric for most advertisers—undermines effective spend decisions across channels and campaigns. He makes the case for shifting to marginal ROAS to measure diminishing returns at the channel, platform, audience, and creative level, and reframes clicks as a fundamentally compromised leading indicator that should never drive optimization.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Voices of Search // A Search Engine Optimization (SEO) & Content Marketing Podcast
Clicks and ROAS remain the industry's most trusted—and most misleading—metrics. Chester Scott, Chief Strategy Officer at Lunio, explains why the North Star metric guiding most advertisers actually disguises the truth about channel effectiveness. He makes the case for marginal ROAS over aggregate ROAS to expose diminishing returns across platforms, campaigns, and audiences, and reframes clicks as a fundamentally compromised leading indicator rather than a signal of performance.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Voices of Search // A Search Engine Optimization (SEO) & Content Marketing Podcast
Click optimization remains fundamentally compromised as a performance marker. Chester Scott, Chief Strategy Officer at Lunio, challenges the metrics most advertisers treat as gospel. He explains why clicks function only as a leading indicator, makes the controversial case against ROAS as a North Star metric, and argues for a shift to marginal ROAS—measuring diminishing returns across channels, platforms, campaigns, audiences, and creative to drive overall effectiveness.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Are humanoids ready to step onto the front lines of mental health, senior care, and emotional therapy? In another throwback episode of Edge of Show we are remembering our first-ever live podcast recorded in front of an audience with a humanoid robot, where host Josh Kriger sits down at Moss in Venice Beach with Ria, an emotionally intelligent humanoid developed by Machani Robotics.Josh frames the episode around groundbreaking clinical data: generative AI therapy chatbots driving a 51% reduction in depression symptoms and patients rating AI psychotherapy responses higher in contextual empathy than human therapists. Joining the stage is Niv Sundaram, Chief Strategy Officer at Machani Robotics, who discusses the company's technical roadmap, data privacy protocols, and mission to deploy empathy-focused humanoids across senior care, special needs education, and wellness lounges globally. The episode concludes with a live, unscripted Q&A session where audience members test Ria's perspectives on human loneliness, existential grief, and inter-agent ethics.Support us through our Sponsors! ☕ Want to make content like ours? Sign up with Castmagic to make your creative process easy: https://bit.ly/CastmagicReferral Work smarter, grow faster. Automate your SEO, get AI insights, and manage all your clients in one place with Helm. Start today 50% off your first month at helmseo.comDouble your team's efficiency with COCO. Hire dedicated AI employees for copywriting, research, and CRM. Use code REF-W8CBVH for an exclusive 5% off your first order: https://coco.xyz/dashboard/hire/plan?ref=REF-W8CBVH Do you want to grow a business? Go from an idea to livebusiness in minutes. Use our Referral code: edgeof to 50% off your first month at https://www.willo.ai/When you purchase through these links, we may earn a commission. ____
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Voices of Search // A Search Engine Optimization (SEO) & Content Marketing Podcast
Up to 60% of paid clicks provide zero conversion value. Chester Scott, Chief Strategy Officer at Lunio, explains why clicks and ROAS both distort performance measurement and how they corrupt AI bidding decisions. The conversation covers the shift from ROAS to marginal ROAS as a North Star metric, isolating diminishing returns across channels, platforms, and audiences, and protecting automated bidding models from compromised leading indicators that inflate CAC.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
There aren't many certainties in life... but tax is one of them. And look, on the surface it doesn't come across as the sexiest of topics, but burying your head in the sand is a surefire way to create unnecessary stress in your life. The sooner you get your head around tax, the less you'll have to think about it.In this episode of BIZ, Lisa and Em chat to the Managing Director of HNRY to unpack the misconceptions many people have about tax and how understanding it is essential, especially if you're a business owner, sole trader or make extra income outside of your regular employment. In this episode you'll learn: What you can actually claim as a work expense The pros and cons of different business structures when it comes to tax The tax incentives for superannuation contributions Why a tax refund might not be a good thing How to manage your taxes when you're self-employed THE END BITS Support independent women's media.Got a work life dilemma? Send us all the questions you definitely can't ask your boss for our Biz Inbox episodes - send us a voice note or email us at podcast@mamamia.com.au. You can remain anon! HOSTS: Lisa Lie and Em Vernem GUEST: Karan Anand - Managing Director & Chief Strategy Officer at HNRY (Check them out if you're a sole trader and want to automate your tax!) EXECUTIVE PRODUCER: Courtney Ammenhauser SENIOR PRODUCER: Thom LionVIDEO PRODUCER: Marlena Cacciotti Mamamia acknowledges the Traditional Owners of the Land we have recorded this podcast on, the Gadigal people of the Eora Nation. We pay our respects to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander cultures.Become a Mamamia subscriber: https://www.mamamia.com.au/subscribeSee omnystudio.com/listener for privacy information.
Guest Full Name: Dr. David-Alexandre (“DA”) C. Gros, MD CEODA's Bio:Dr. Gros has served as Chief Executive Officer and a member of the Board of Directors of Eledon Pharmaceuticals, Inc. since September 2020. He joined Eledon Pharmaceuticals from Imbria Pharmaceuticals Inc., where he served as Co-Founder, Chief Executive Officer and Chairman of the Board of Directors. Prior to Imbria, Dr. Gros was President and Chief Operating Officer of Neurocrine Biosciences, Inc., Chief Business and Principal Financial Officer of Alnylam Pharmaceuticals, Inc., and Chief Strategy Officer of Sanofi, S.A. Before joining Sanofi, Dr. Gros held leadership positions in healthcare investment banking at Centerview Partners, LLC, and Merrill Lynch, Pierce, Fenner & Smith Inc., and in healthcare consulting at McKinsey & Company. He previously served on the Board of Directors of Eliem Therapeutics, Inc., a biotechnology company which he co-founded, and is currently the Executive Chairman of Saint Jean Groupe, S.A., a leading French manufacturer of pasta products since 1935.Dr. Gros earned his Doctor of Medicine from The Johns Hopkins University School of Medicine, a Master of Business Administration from Harvard Business School, and a Bachelor of Arts from Dartmouth College.Company: Eledon Pharmaceuticals, Inc.Ticker: ELDNWebsite: https://eledon.com/About the Company:Eledon Pharmaceuticals, Inc. is a clinical stage biotechnology company that is developing immune-modulating therapies for the management and treatment of life-threatening conditions. The Company's lead investigational product is tegoprubart, an anti-CD40L antibody with high affinity for the CD40 Ligand, a well-validated biological target that has broad therapeutic potential. The central role of CD40L signaling in both adaptive and innate immune cell activation and function positions it as an attractive target for non-lymphocyte depleting, immunomodulatory therapeutic intervention. The Company is building upon a deep historical knowledge of anti-CD40 Ligand biology to conduct preclinical and clinical studies in kidney allograft transplantation, xenotransplantation, islet cell transplantation, and amyotrophic lateral sclerosis (ALS). Eledon is headquartered in Irvine, California.
Yoon Kim, President and Chief Strategy Officer of TwelveLabs, explains why understanding video takes more than bolting a language model onto a stream of frames. He walks through how TwelveLabs' two foundation models, Marengo and Pegasus, embed and describe video content at scale, and how the company's new agent, Jockey, orchestrates them for tasks like security investigations, sports film review, and documentary editing.Subscribe to the Gradient Flow Newsletter
Anesthesia coverage is now the single most cited financial headache for surgery center leaders in the country, and MD-only care is disappearing fast: QZ billing is up 15%, team-based coverage is up 30%, and CRNA-involved cases have nearly doubled in Florida over 14 years. Joe Rodriguez sits down with Randy Moore, Chief CRNA and Chief Strategy Officer at North Star Anesthesia, and first-time guest Andrew Woodmancey, founder and managing partner of Anesthesia Operations Consultants, a mid-sized consulting firm based in Florida, to break down what's actually driving these numbers. They don't agree on all of it. The conversation opens with a new VMG Health survey on where anesthesia subsidies are headed in 2026, then moves into the billing data behind the shift away from MD-only care. Andrew, brought on as the non-clinical voice in the room, argues the real economic problem is reimbursement and industry infighting, not scope-of-practice fights. Joe pushes further, arguing that credentials alone don't guarantee value: the market only pays for solving someone else's problem, and if surgeons can eventually do it without anesthesia providers, they will. Randy and Joe also spar over how much weight to give data versus identity in shaping the industry's direction. Also in this one: what change management actually looks like for an anesthesiologist moving from a one-to-three model to zone coverage, and why the math behind CRNA-only staffing might be quietly reversing in some markets. TAKEAWAYS 1. MD-only anesthesia care is significantly decreasing, not because of politics or scope-of-practice wins, but because the economics stopped supporting it. QZ billing is up 15%, team-based coverage up 30%. 2. In Florida, roughly 90% of anesthesia cases now involve a CRNA, up from about 70%. 3. Credentials alone don't create economic value. Value in this market is transactional to some degree, tied to solving someone else's problem, not to years of training. 4. QZ utilization is increasing across states, though unevenly, some markets seeing modest growth, others far more dramatic shifts. MD-only care is significantly decreasing nationally, and medical direction/team models are increasing at varying rates by state. Want more Dr. Joe Rodriguez? Tik Tok: @jrodcrna21 Instagram: @jrod.crna & @abouttherestpod YouTube: @AboutTheRest Thanks for my co-hosts: Randy Moore (EVP & National Chief CRNA, NorthStar Anesthesia) Gary Keeling (VP of Anesthesia Services, Coronis RCM) To Learn More about Human Content Visit: http://www.human-content.com To Learn More about About The Rest Visit: www.abouttherest.com Got a Question? hello@abouttherest.com Part of the Human Content Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
When it comes to climate, we have the facts, but we aren't moving fast enough. So we need to get climate education and solutions into the places where people already spend their time. Pop culture offers endless opportunities to influence audiences – your favorite movie or TV character can feel like a friend whose views on climate might affect your own. In this episode, we connect moments like this to the broader media environment shaping how we understand the world. Can you be masculine and care about the climate? Can watching a character take charge of the future onscreen actually change what people believe they can do in real life? And can the stories we consume ultimately shape public attitudes and even policy outcomes? Guests: Allison Begalman, Co-founder & Chief Strategy Officer, Context Collaborative; Co-founder, Hollywood Climate Summit Michael P. Haselhuhn, Associate Professor of Management, University of California, Riverside Brent Suter, Baseball player, Los Angeles Angels; EcoAthletes Climate Champion Highlights: 00:00 – Introduction 5:00 – Allison Begalman on why it's important for climate to show up in popular culture 8:45 – Unpacking a climate-themed scene from the show “Hacks” 13:00 – Unpacking a climate-themed scene from “The Morning Show” 16:30 – Bringing new people in at the Hollywood Climate Summit 23:15 – Michael P. Haselhuhn on how men's views on masculinity and climate change are linked 33:25 – Masculinity is multifaceted 34:30 – Kousha goes to an MMA cage fight to ask guys about their views on masculinity 40:15 – Brent Suter on where he got his nickname, “The Raptor” 42:00 – His reaction to seeing “An Inconvenient Truth” as a young person 44:00 – Speaking out against fossil fuel endorsements for pro sports 49:20 – Suter on how his faith drives his climate activism 54:30 – How Suter talks to his teammates about climate and the environment 57:40 – Climate One More ThingFor show notes and related links, visit our episode page at ClimateOne.org *** Join Climate One for an electric conversation on September 1 at 6 p.m. between PG&E CEO Patti Poppe and California State Senator Scott Wiener about energy affordability, outages, and whether cities like San Francisco are ready to break up with the investor owned utility model. Tickets available at climateone.org/events *** Support Climate One by going ad-free! By subscribing to Climate One on Patreon, you'll receive exclusive access to all future episodes free of ads, opportunities to connect with fellow Climate One listeners, and access to the Climate One Discord. Sign up today. *** Ad sales by Multitude. Contact them for ad inquiries at multitude.productions/ads Learn more about your ad choices. Visit megaphone.fm/adchoices
What if the smartest move you can make is to disrupt your own company before a competitor does?In this episode, Lindsay Smith sits down with John Durocher, the self-described accidental COO of Calix. John never set out to run operations. He came up through consulting and customer success, never managed a supply chain or an IT org, and that is exactly why his CEO wanted him in the seat. His mandate: question everything.John and Lindsay get into how to lead change when everyone is comfortable, build a leadership team that actually trusts each other, give feedback in the moment rather than at review season, and use AI to take drudgery off people rather than cut headcount. He also shares the directive that shaped his role: go build the company that would beat us.For any second-in-command driving transformation without breaking their people, this is a playbook. Listen now.This episode is brought to you by our Silver Sponsor, Next Level Growth.They help COOs and leadership teams build Elite Organizations through a proven, customizable framework built around the Five Obsessions of Elite Organizations.If you and your leadership team are ready to operate at the next level, take the Elite Organizations Assessment and receive a free 20-page customized report based on your answers, plus a complimentary one-hour coaching session with a Next Level Growth Partner and Business Guide to begin implementing tools that will help you build an even more elite business.Complete the assessment here to get started - nextlevelgrowth.com/cooassessmentTimestamped Highlights[00:01:32] The accidental COO: how a late-night phone call rewrote John's career[00:08:46] Why the people who succeeded longest have the hardest time changing[00:10:05] Disrupt yourself, or wait to be disrupted... the directive that built his role[00:10:59] When your CEO used to work for you: inside an unusually honest relationship[00:16:11] Why John never waits for a formal review to give hard feedback[00:18:22] The courageous conversation with his boss that became a breakthrough[00:21:03] The team reset that exposes how little colleagues really know each other[00:27:26] Seeing the seams: the bird's eye view nobody else in the company has[00:29:28] “Staple yourself to the order form” and other ways to fix the customer experience[00:33:46] Fast isn't always good... what moving too quickly does to an organization[00:36:08] Stop telling your boss why it won't work. Do this instead.[00:37:25] The COO's job is to slow down the CEO, not slam on the brakes[00:42:43] Does remote work actually work? John's rebuttal to the water-cooler myth[00:46:41] What's next for Calix: AI agents and the smart apartmentAbout the GuestJohn Durocher is the Chief Operations Officer at Calix, where he leads operations across the company, from customer success and commercial operations to supply chain and IT. He joined Calix in 2023 as Chief Customer Officer and stepped into the COO role about a year ago. Before Calix, John spent 17 years at Salesforce leading customer success, where he watched the company grow from $250M to $30B in revenue. He began his career in consulting, including time at Accenture and Arthur Andersen, and describes himself as an accidental COO who treats the job like one long consulting project.