Bryan asks Krissy to join his new MLMM business, LuLaNO. Then they wonder why they got news alerts about Kourtney K and Travis B, and who the f*&k cares? Plus, the new trend is wearable microphone/amplifier combos and Bryan doesn't think it's funny. Finally, the gang review some 911 calls that are less of an emergency and more of comedy routine! It's a wild episode of TCB...get a cold beverage, jump in the car and call the police on yourself!LINKS:Want a TCB limited edition collectible sticker? Each series sticker is limited and first come, first serve. Click HERE to find out how!Send us show ideas, comments, questions or hate mail by texting us or leaving a voicemail at 1-661-Best-2-Yo (1.661.237.8296)Watch Us on YouTubeTCB Live On Fireside AppSponsorStreamlight Lending By SunTrust Bank (Use Code TCB for additional interest savings)BeachBound is beach focused vacation travel planning agency...online!Special Thanks To Moon Cheese For The Snacks! Use Code TCB For 15% Off Moon Cheese Products...Click HereSpecial Thanks To Project Pollo Our Vegan Burgers!Studio Snacks Provided By Siete Chips! (Try The Fuego Flavor!)Castbox is the TCB publishing partner . Download The App Here!New Episodes on Tuesdays and now Fridays everywhere you listen to podcasts!1-(661)-BEST-2-YO | (1-661-237-8296)
If you are trying to succeed as a business, you need to safeguard your reputation. You need to address customer complaints as they arise and turn them into a positive experience. You can read the blog post this episode is based on. --- Support this podcast: https://anchor.fm/technology-aloha/support
Your customer complaint department is really your company feedback department & process improvement. This is the quickest way to fix what is not working base of how your customers are using your products or services. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/cornelius-butler/support
Alex Zlatin, author of the book Responsible Dental Ownership (www.alexzlatin.com), had more than 10 years of management experience before he accepted the position of CEO of dental practice management company Maxim Software Systems. He earned his MBA at Edinburgh Business School and a B.Sc. in Technology Management at HIT in Israel. His company helps struggling dental professionals take control of their practices and reach the next level of success with responsible leadership strategies. Alex's Website
On Good night jakarta (Countdown to CNY edition). Our news anchor have a shock news about the twitter account @houchishoujo strikes again by customer who dissapoint with their services. Until now, C4games still not commenting on this stages just yet, also @otosakihadzuki are said if they will end the game service by using legal action. Also that, #放置少女炎上 started to fire on customer
Today, The After Show talks about whether there is a right way to complain. What is likely to yield the best results? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a studio audience at Studio 21 Podcast Cafe upstairs at Two Guys Smoke Shop in Salem, NH and as always you can find many of the cigars we discuss at http://www.2GuysCigars.com/.
Customers are any business's lifeblood. Without them, we can't succeed. But too often business owners forget that. This episode is all about customers and how to be proactive so you can ensure they're always happy and will continue coming back to you for future purchases. We want lifelong customers! Take your Etsy shop to the next level, get more traffic, and more sales. I want to help you reach your goals and find Etsy success!!! Join the Handmade & Beyond Community and get help growing your Etsy & handmade business! I'd love to work with you. A community, live coaching and courses teaching you how to grow your Etsy business! Snag your 30-day free trial here: https://www.handmadeandbeyond.com/hbfreetrial
On this episode, Paul provides four tips when handling customer complaints. Show Notes Customer complaints are opportunities! “Most customers don't actually complain.” (But your best customers do.) You become the CEO of the customer's problem. Ask the question “why” ____ times to get to the root cause. “When a customer complains and then they're satisfied, they actually become ….” Click here to purchase the latest copy of Value-Added Selling! Thanks to our production team at The Creative Impostor Studios. Thinking of launching a podcast in 2021? Click here to book a complimentary consultation with Andrea to find out how. *** Our show is updated weekly with the questions you ask. So, please go to the home page, subscribe, share it with your friends, but most importantly, ask the question that you want answered. Thank you for tuning in. Make it a big day.
Customer complaints are just part of business like bills. But recently I learned that the way we handle complaints starts with discerning if they’re valid or invalid. And we’ve all experienced both. In this episode, you’ll learn how to tell, the motives behind each and the exact steps to respond to each type!
Have you ever had a hotel, resort, inn or bed and breakfast guest standing in front of you complaining and you were not quite sure how to handle it? Let me share with you tips you can use, along with some of the most common customer complaints.With the continued evolution of online hotel, resort, inn and bed & breakfast review sites, social media, forums, and fuming customers on YouTube, a property's level of guest service is increasingly visible to the outside world. For this reason, it is vital that you have a working operation manual with the appropriate policies to handle customer complaints, as well as the properly trained staff who not only welcome guest complaints but actually, encourage them. Unfortunately, many hospitality property employees believe the handling of complaints is an unlikeable task but one that comes with the job. With proper policies in place and training from day one on how to use these policies, employees can change their view of customer complaints. Employees and especially owners of independent hotels, resorts, inns or bed & breakfasts should look at customer complaints as an opportunity. "The worst complaints are the ones you do not hear."The majority of guests who were not happy with your property did not voice their opinion to the owner or the front desk but instead told their friends, family and colleagues and in more and more cases went online to express their irritation. Yes, some customers do complain, thus offering you a chance to find a solution, but what about all those customers who do not say anything.This is where training should involve employees to look for unhappy customers and give them the opportunity to complain. I have an example, not from the hospitality property but a restaurant, a very well-known restaurant, on the waterfront in Halifax, Nova Scotia, Canada. Over the years, I had recommended this restaurant to many people and one day, while eating there, the owner came over to me and said: "Gerry, you send many people our way, do you ever get negative feedback?" I said, "No, I don't, why do you ask?" He said "I know our restaurant has a great reputation but I also know we cannot do everything right all the time and if I don't know there's a problem, it's very difficult to fix. If you ever get any complaints, please let me know".This is a restaurant, but the same applies to hotels, resorts, inns and bed & breakfasts. Most people are not comfortable with the idea of being confrontational and would much prefer leaving a property, not saying anything, but never returning.So, how can you get a customer, a guest, who was not happy with something tell you? There are a couple of ways I have seen work. Have a specific e-mail address on the bill, on the evaluation form and in the room's information packet for complaints. For example, email@example.com I've also seen the same idea with a specific telephone number – a complaint hotline. The best way is to have employees who can read a guest. This is done with proper training. Continue reading and I'll share with you some tips employees can use plus a lot more... ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehospitalitydevelopment.com/Customer-Complaints-How-to-Handle-Them-216Get Your INNsider Tipshttp://keystonehospitalitydevelopment.com/Sign-up-for-INNsider-TipsJoin one of your private groupshttps://keystonehospitalitydevelopment.com/private-groupsSay hi on social:Facebook: https://www.facebook.com/KeystoneHDCTwitter: https://twitter.com/KeystoneHDCLinkedin: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST here:https://keystonehospitalitydevelopment.com/itunes-podcasthttps://www.spreaker.com/keystonehdcYouTubehttps://youtu.be/1ppOvGbCXFcA Division of Keystone Hospitality Property Development
“Oh no, I got a complaint!” Every side hustler worries about it, but dealing with complaints doesn’t need to be overwhelming. These three strategies will help you make most customers happy, *and* to know when to stand your ground. Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week. Share: #SideHustleSchool Show notes: SideHustleSchool.com Twitter: @chrisguillebeau Learn more about your ad choices. Visit podcastchoices.com/adchoices
My wife, Kathy, had a disappointing experience with a restaurant server recently. Our server was very pleasant, but he made several significant mistakes. Significant enough that Kathy discussed the issues with him and with his manager. Some managers are rash enough to terminate someone immediately, especially if they’re having a bad day themselves. It made [...]
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources 5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU Please visit our website www.makingdoughshow.com Previously, we talked about the five most common customer complaints that we receive in the restaurant. For today's show, I'm going to share with you some key pointers on how to convert a complaining customer into a loyal guest. Is it possible to turn an angry customer into a happy customer? Customer complaints are crucial to any business. Do you know that you can calculate the lifetime value of your customers? Do you want to learn about the Art and the Science of resolving customer complaints and how it can lead to customer loyalty? Then, don't miss watching this episode, and be with me until the last minute of this video! Master on how to handle customer complaints! Thanks a bunch for your support! We're on our way to 2k subscribers! Please share this channel with your friends and colleagues to help them make more dough in their business! Tune in for another Making Dough Show episode next week! If you like this video, please give us a thumbs up, comment, and subscribe! #restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What are the most common customer complaints you receive in your restaurant? Customer complaints are inevitable in every business. Perhaps, restaurants are one of the most susceptible establishments where you get to experience guest complaints every day. From a mild issue that can make a customer say it politely, to a severe problem that can escalate to an angry customer, anything can happen within a snap of a finger. But what does a customer complaint mean? How to handle customer complaints? Ultimately, it is a gap between a customer who is expecting our food or service, and our failure to meet that expectation. In today's show, we are talking about the five most common restaurant complaints and solutions, such as: ❌Wait time (speed of service) ❌Order inaccuracy ❌Dirty Restrooms ❌Friendly servers (greeting) ❌Poor Handling of our Customer Concerns Thanks a million for your continued support! Please tune in for another Making Dough Show episode next week! If you love this video, please give us a like, comment, and subscribe. Let's make some dough! #restaurantcustomerservice #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #beatcoronavirus #makingdoughshow
This week on Nation we are talking about customer complaints. Even if we are awesome. You will always have to deal with people that may not be totally happy with your service. We can talk about ideas to combat issues! If you need window cleaning supplies, give me a call. Jersey 862-312-2026
In this episode, Louis Massaro shares how to resolve customer complaints in your moving company. You'll learn: What Louis's process is for resolving customer complaints How to make sure everyone on your team is aware of any customers who are unhappy Why customer complaints are valuable and can help you identify the areas where your company needs to improve What happens when a customer complains in your moving company? Do you have a process to resolve the complaint? What a lot of moving company owners do is if the customer's not calling and calling, they're like, "All right, they're not calling. I guess everything must be fine." Then a one-star Yelp review pops up. Everything's not fine. Last week Louis shared how to prevent complaints in your moving company, and this week's episode of the Moving Mastery Podcast is all about resolving customer complaints if they do happen to occur. Louis shares his Complaint Resolution Process that he used in his company and he walks you through all the steps to quickly resolve any customer issues before those negative reviews start to pop up. Your goal should be to have full awareness of what's going on with any customer that's NOT 100% HAPPY with your company. Otherwise, it won't get resolved. If you deal with them and you address them, you could resolve it and move past it. It's when you don't deal with it that the people get really pissed off, and then it becomes a bigger issue. Check out the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis's YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagram for daily tips and motivation. ABOUT Louis Massaro is the world's leading moving business trainer and success coach. He's the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he's helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com
In this episode, Louis Massaro shares how to prevent customer complaints in your moving company. You'll learn: What areas to focus on in your company to prevent customer complaints How your attitude towards customers affects your employees' ability to provide the best customer experience Why you are responsible for your customers and the service they receive Are you receiving customer complaints in your moving company this summer? Do you know exactly what you need to do to prevent those complaints? Your goal in business is to always create RAVING FANS out of your customers and consistently provide them with great service to ensure that your company is their first call every time they, or their friends and family, need to move. And as the owner of your moving company, it's your responsibility to make sure the customer receives everything they need, from the time they booked the move to the time your truck pulls away from their new house. But, as you know, if the customer does not receive the service they expected they are likely to complain or post a bad review. In the latest episode of The Moving Mastery Podcast, taken from one of Louis's popular 3-day seminars, he shares his strategy for preventing customer complaints. Customer complaints are a result of a lot of little things that should not be happening in your business. And in order to prevent them, you need to be proactive. From inconsistencies in your sales and service, missing notes in your CRM, or a lack of employee buy-in, there are a lot of moving parts that if not looked at will result in your customers being unhappy. If your attitude towards the customers is “Hey, it's the moving business, there will always be some customers who complain.”, then that's how your employees are going to act as well. But if you're taking a proactive approach to preventing complaints and letting your team know that it's not acceptable… That buy-in starts with you. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis's YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagram for daily tips and motivation. ABOUT Louis Massaro is the world's leading moving business trainer and success coach. He's the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he's helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com
A market survey by the Bank of Ghana (BoG) has shown that some banks are breaching its Consumer Recourse Mechanism Guidelines for Financial Service Providers. It has vowed to enforce all legal tools available to ensure compliance by the financial institutions. Among the key findings were the inadequate time given loan defaulters to repay their loans and under reporting of customer complaint data to the central bank. According to the Bank of Ghana, its onsite examinations lasted for four months; between November 2019 and February 2020. The team from the market conduct office looked at six broad areas such as Board and Management oversight of the complaints handling function, unfair banking practices and privacy and data protection issues. Learn more about your ad choices. Visit megaphone.fm/adchoices
Listener Michelle called into the show Tuesday, upset with complaints about delivery and service fees. Michelle is a delivery driver with DoorDash, a restaurant food delivery service.
Listener Michelle called into the show Tuesday, upset with complaints about delivery and service fees. Michelle is a delivery driver with DoorDash, a restaurant food delivery service.
Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly holiday parks that celebrate having a point of difference. Before moving to Australia, Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, turning over 100 million pounds a year, boasting over 400 thousand members across approximately 250-270 parks in England, Scotland, Wales and Republic of ... Read More The post 106. Revisiting: Point of Difference, Building Mutually Beneficial Partnerships & Handling Customer Complaints Effectively (Ep.69) appeared first on Adrian Easdown.
Ride-hailing services have policies to protect riders from reckless drivers. But drivers argue that customers are filing false reports for free rides. Learn more about your ad choices. Visit megaphone.fm/adchoices
Correct Response to Consumer Complaints is Crucial! Get this crucial concept for the continuing success of cash discounting and surcharging. Increased market saturation means the percentage of consumer complaints is also higher. Take these 3 steps and get ahead of the issue of customer complaints. Click HERE to Learn More: https://www.ccsalespro.com/customer-complaints-in-cash-discounting-and-surcharging/
Research in Harvard Business Review last year suggested that some companies with poor customer service are terrible on purpose to wear out disgruntled customers so they don't have to fix customer problems. Moreover, the HBR authors suggest that this method makes these organizations more profitable. This episode of The Intuitive Customer explores this idea in more detail. We discuss businesses that might benefit from this strategy, and which ones would not. Find out which group you belong to and why.
As part of every beauty brand experience you are going to receive customer complaints about your product. As an owner or someone who works in customer service you should get ahead of the issue by having a process for handling the issues as they come in. Don't let someone else's concern or anger set you up to be sued and manipulated out of money. I'm shelling out 8 quick tips that can be implemented today to save you $ and peace of mind. Enjoy!
Today’s episode was published on the SCORE website and was written by Dee Hawkins, Founder, and CEO, A Better Answer Call Centers. If you work in the service industry, you probably know how tough handling customer complaints can be. Holding your own in a conversation with an upset person requires a certain set of social skills. For many, this kind of situation can be made even harder by the dynamic that exists between an employee and a customer.
This is the thirteenth in the series of interviews with business leaders in the ‘customer' space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses. Previously, in Social CRM, Customer Centric and Agile Business, I spoke to Laurence Buchanan who is Head of CRM & Social CRM at Capgemini here in the UK. Today, I wanted to Michael Hill of complaintsrgreat.com, a business that specialises in helping businesses manage customer complaints better.
Business owners work hard to get excellent and positive reviews for their products and services to earn the trust and loyalty of their clients. But, inevitably, it will not always go that way. In fact, part of running a business is getting bad reviews and complaints. No matter how you accept and prepare for these negativities, you’ll find yourself sad, frustrated, feeling-not-enough, defensive, etc. And nobody will question why you felt that way. That’s normal, and we can’t please everybody. But look at it from a different perspective that the bad review is not the problem. It is the result of a problem, and you can do something about it. Shift your focus on the reason why a customer gave a bad review. But first, you need to learn how to deal with those feedbacks, reviews, and complaints professionally. In this episode, we’re going to focus on how to respond with nasty customer comments, negative reviews, and internet trolls. Know the critical points to consider before replying, suggested scripts on what to reply to difficult customers, the implications when taking conversations off the public, and so much more. Plus, learn the pros and cons of having a Yelp page that can make or break your business. Stay tuned till the end and discover some exciting treats I have for you!
"It's not only what each customer is telling you, it's what ALL customers are telling you". GBD81 We continue our focus on data and privacy for US and EU Cybersecurity Awareness Month (October 2019). This episode gives the inside track on getting real financial value from a better understanding of insights contained in the data that most people consider in a negative way. Marcia Tal outlines how to use Artificial Intelligence and Machine Learning to reveal unexpected opportunities in customer complaints. VISIT THE AICPA & CIMA CYBERSECURITY RESOURCE CENTRE. GIVE FEEDBACK. How did you discover our podcast, where do you listen, and what would you like to hear more of? Finance pro or not, we'd love to know what you think. Email us here. WE DISCUSS: * New understandings of how financial institutions can make better use of their customer data. * the predictive capabilities of enterprise data and advanced analytics. * How financial institutions can identify and implement new revenue generating opportunities and impact their P&L. * How to use Artificial Intelligence and Machine Learning to reveal unexpected opportunities in customer complaints. * Ways that accounting and finance professionals can go “beyond disruption” by leveraging individual customer information. OUR GUEST Marcia Tal is the visionary of the PositivityTech Intelligent Platform: The Science of Transforming Negatives to Positives. The platform combines human insights and advanced technology to uncover and enable strategic growth opportunities hidden in customer complaints. With a background in consumer banking, Marcia has spent her career immersed in the intersection of voice of consumer and advanced analytics. As Citigroup’s former EVP of Decision Management, she built and ran a global function, bringing advanced analytic capabilities to 30 countries. Connect with her on LinkedIn. RESOURCES * the PositivityTech® Intelligent Platform. * The AICPA & CIMA Cybersecurity Resource Centre MORE ABOUT OUR PODCAST. The Voices. These conversations with expert guests are recorded by different members of the AICPA & CIMA team from our offices around the world. While the sound quality may vary, the insights will always be consistently useful. Hear more. Get our shows every week automatically and free. Share them easily with colleagues and friends by using the icons on your app or media player. Skill Up. Find related CPD/CPE resources at the AICPA Store and the CGMA Store. Connect. #GoBeyondDisruption @AICPANews @CIMA_News SHARE WITH YOUR NETWORK. Know someone who'd enjoy this topic? Click on these links to share this episode with colleagues and friends. * Recommend it to your LinkedIn connections. * Send to Twitter. * Auto-share on your Facebook page. * Let someone know via email. ©2019 Association of International Certified Professional Accountants (AICPA & CIMA)
Have you ever had a guest standing in front of you complaining and not sure how to handle it?I’m going to share with you the type of quests that make them and 18 of the most common complaints.We all have our own personalities, motivations and quirks. The same can be said for the unhappy person standing in front of you and if you can determine the type of person that is, the chances of you handling the complaint successfully will increase dramatically.Another reason it is important to handle complaints effectively is that it is easier and less expensive to win back the customer that had a negative experience then try to attract new customers.•Up to 95% of customers will give you a second chance if you handle their complaint successfully and in a timely manner.•Resolve a complaint in the customer’s favour and they will do business with you again 70% of the time.Now keep in mind, you won’t be able to satisfy every unhappy customer who contacts you, but the financial returns to your business from turning a displeased customer’s service experience into a positive are huge.It has been my experience that customers who complain can be categorized into different groups. Here are the 5 most common groups.The Mild CustomerThey normally do not like to complain, but if you see there is a problem, you might be required to ask more precise questions to get them to tell you what is wrong.The Pushing CustomerBlunt and not at all timid about telling you what’s on their mind. With this type of customer your better off not being pushy back, rather react with “What else may I help you with?” Prove that you’re willing to listen to their problem.The Big SpenderYour “enterprise” customer. They have no problem paying for convenience and top-notch service, however, they demand superior support. No customer cares for excuses, and this type of customer detests hearing them. Don’t make excuses, just tell them how you are going to take care of their problem.The Habitual ComplainerThis customer will contact you a great deal, but that does not mean that their problems should be brushed aside. Here is where patience is called for. One thing is for sure when this customer is satisfied they will have no problems with telling others how great you are.The Rip Off CustomerThis might sound a little harsh but we have all seen them. This customer is never happy and is not actually looking for an acceptable reaction, they're just seeking to get something they don’t deserve. Nothing is good enough unless they are getting a handout. The best thing you can do is to stay calm and react as objectively as you can.Continue reading and I will share with you the 18 most common complaints…https://keystonehospitalitydevelopment.com/KHDC161⇒ And don’t forget to join the “6 Day Challenge” here:https://keystonehospitalitydevelopment.com/6-day-challenge-log-in-here/RESOURCES & LINKS MENTIONED IN THIS EPISODE:Keystone HDC Post Downloads We add to them every month.https://KeystoneHospitalityDevelopment.com/KHDC140.Join our community in “The Hospitality Property School Group” –Check it Out for One Full Week for Only $1http://keystonehospitalitydevelopment.com/membership-siteSay hi on social:Facebook: https://www.facebook.com/KeystoneHDCTwitter: https://twitter.com/KeystoneHDCLinkedin: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School Podcast here:https://keystonehospitalitydevelopment.com/itunes-podcasthttps://www.spreaker.com/keystonehdc.YouTubehttps://youtu.be/b3x9RJ-kRDg
Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, ... Read More The post 69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively appeared first on Adrian Easdown.
Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute resolution organisation in the UK. Egeria Insights is focused on helping companies understand how to manage customer conflict and even predict it. In the podcast, Alistair explains the importance of managing customer conflict well and how complaining customers can actually be turned into fans. https://www.resolvergroup.com/ https://www.linkedin.com/company/egeria-insights/ https://www.linkedin.com/in/aniederer/ https://www.youtube.com/watch?v=7tgjOCOiUpE
Joe Ferry is a staple in our industry. He's seen it all when it comes to customer complaints and lawsuits. We jump all over the place but we get some valuable insight into the common reasons claims come about against home inspectors, how they should be handled and how to deal with other legalities that most inspectors fear. To get in touch with Joe, head to his website, http://joeferry.com/ or email him - firstname.lastname@example.org If you're enjoying these interviews, let us know with a review! You can also subscribe to Spectora Spotlight to get notified when new episodes drop - iTunes, Google Play, Podbean, Overcast, etc. You can also check out more interviews at the links below! https://spectora.podbean.com/https://www.spectora.com/r/spectora-spotlight/https://www.youtube.com/spectora To learn more about Spectora Home Inspection Software, follow the link! If you have a recommendation for a guest, email Kevin@Spectora.com and we'll see if we can make it happen!
The Carey Nieuwhof Leadership Podcast is a podcast all about leadership, change and personal growth. The goal? To help you lead like never before—in your church or in your business.
At age 14, Horst Schulze left home to start in the hotel industry in Germany. What he learned there became the foundation for introducing true luxury to America when he founded the Ritz-Carlton hotel...Read the whole entry... »
Would you use your property to supplement your pension? Claer Barrett and guests examine the pros and cons of using equity release. Next, the FT Rich People's Problems columnist James Max talks about bad customer service, and finally, we analyse what people are complaining about. See acast.com/privacy for privacy and opt-out information.
Do's Get close to the problemDon't just listen, have empathySlow down.Get the full picture. Listen.Finally… offer a solutionVerify Don'ts Don’t be passive-aggressiveDon't use cliché - "What I'm hearing is"Rush to solve the problemRush to offer cash/refunds Sponsors: Drip - Get a 60 day trial of Drip using this coupon code!Spark Shipping - eCommerce Automation
This week, Maddy and Aimee were experiencing their fair share of real #firstworldproblems. Aimee is struggling with the aftermath of meeting her celeb crush, and Maddy talks us through the trauma of pyramid schemes and […] http://media.rawvoice.com/joy_archives/p/joy.org.au/maddyandaimee/wp-content/uploads/sites/424/2019/04/110419.mp3 Podcast: Play in new window | Download (Duration: 9:04 — 14.5MB) Subscribe or Follow Us: Apple Podcasts | Android | Google Podcasts | Spotify | RSS The post Celebrity Crushes, Pyramid Schemes and Customer Complaints appeared first on MADDY AND AIMEE.
In this episode, you'll learn how the customer experience extends beyond support tickets. Automated emails, on-site messaging, and even the 'from:' name in your emails impact the overall experience more than you might realize. You'll hear: How a welcome series can make or break your brand The business case for personal branding When not to send promo emails The email framework that will make you more money. Val Geisler is ridiculously obsessed with email. An Email Marketing Conversion Copywriter and Strategist, Val spent over a decade on the inside of companies from non-profits to 7-figure businesses to tech startups. She brings her background in content creation, customer experience, and digital strategy to her incredible clients every day. Email isn't dead, and Val is here to help you bring yours back to life. Tune in for more details! Resources Val's free Dinner Party Strategy download Val on Twitter: @lovevalgeisler Messaging examples: RecycledFirefighter, Outdoor Voices ValGeisler.com FixMyChurn.com Never miss an episode Subscribe on iTunes Join Kurt's newsletter Help the show Ask a question in The Unofficial Shopify Podcast Facebook Group Leave an honest review on iTunes. Your ratings & reviews help, and I read each one. Subscribe on iTunes What's Kurt up to? See our recent work at Ethercycle Take a ride with Kurt on YouTube Apply to work with Kurt to grow your store. Sponsors Try Bold Product Upsell free for 90 days Save 20% on Turbo, a blazing fast Shopify theme Improve your shop's search engine ranking with Venntov SEO Meta Manager Outsource your Shopify customer service with Simplr
Dealing with customer complaints can be the hardest part of any job, so it’s time for Roger and Robin to share their experiences and tips on how to handle customer complaints. The post #5 ~ Dealing With Customer Complaints appeared first on Skill Builder.
Dr. David Acheson, is the founder and CEO of The Acheson Group and brings more than 30 years of medical and food safety research and experience to provide strategic advice as well as recall and crisis management support to food companies and ancillary technology companies on a global basis on all matters relating to food safety and food defense. David graduated from the University of London Medical School and practiced internal medicine and infectious diseases in the United Kingdom until 1987 when he moved to the New England Medical Center and became an Associate Professor at Tufts University in Boston, studying the molecular pathogenesis of foodborne pathogens. Prior to forming The Acheson Group, David served as the Chief Medical Officer at the U.S. Department of Agriculture Food Safety and Inspection Service and then joined the U.S. Food and Drug Administration (FDA) as the Chief Medical Officer at the FDA Center for Food Safety and Applied Nutrition (CFSAN). After serving as the director of CFSAN’s Office of Food Defense, Communication, and Emergency Response, David was appointed as the Assistant and then Associate Commissioner for Foods, which provided him an agency-wide leadership role for all food and feed issues and the responsibility for the development of the 2007 Food Protection Plan, which served as the basis for many of the authorities granted to FDA by the Food Safety Modernization Act. From 2009 to 2013, he was a partner at Leavitt Partners where he managed Leavitt Partners Global Food Safety Solutions. David has published extensively and is internationally recognized both for his public health expertise in food safety and his research in infectious diseases. He is a sought-after speaker and regular guest on national news programs. He serves on a variety of boards and food safety advisory groups of several major food manufacturers. In this episode of Food Safety Matters, we speak to David [32:48] about: The food industry's hesitation about speaking openly about food safety and the science behind it Consumers' lack of trust and understanding when it comes to food science How the media plays a role in shaping consumer attitudes about food safety Scientists and their traditional lack of ability to effectively communicate with consumers The state of food safety today vs. years/decades ago Why it makes sense that today's food supply is safe despite an increasing number of recalls and outbreaks Balancing science, public health, consumer demand, and marketing messages The top misperceptions that consumers have about food We also speak with Hilary Thesmar (Food Marketing Institute) and Shelley Feist (The Partnership for Food Safety Education) [12:03] about: The recent 2019 Consumer Food Safety Education Conference How food processors and manufacturers benefit from the conference How consumer food safety messaging is continuously improving Consumer behavior that goes against standard food safety practices Support from BAC Fighters Articles by David Acheson in Food Safety Magazine Why Don't We Learn More from Our Mistakes? Industry Perspectives of Proposed FSMA Rule on Preventive Controls News Mentioned in This Episode USDA FSIS Issues Meat Industry Best Practices for Responding to Customer Complaints [2:34] Bumble Bee Tuna Using Blockchain Technology to Trace Fish Origin for Consumers [4:55] Strawberries, Spinach, and Kale Top 2019 Dirty Dozen List [8:14] Keep Up with Food Safety Magazine Follow Us on Twitter @FoodSafetyMag and on Facebook Subscribe to our magazine and our biweekly eNewsletter We Want to Hear From You! Please share your comments, questions, and suggestions. Tell us about yourself—we'd love to hear about your food safety challenges and successes. We want to get to you know you! Here are a few ways to be in touch with us. Email us at email@example.com Record a voice memo on your phone and email it to us at firstname.lastname@example.org
Every business is going to get customer complaints. And now that reviews are so easy to leave online, those complaints are there for the entire world to see. It is more important than ever to address these complaints and try and resolve them. We will tell you how to turn a complaint into a positive experience for both you and the customer.
Lindsey Hancock, Owner of Brand Vixen, joins the Social Pros Podcast to discuss her time at Big Ass Fans and how she was able to turn customer complaints into positive support. Special thanks to our sponsors: Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers) Convince & Convert (Experience This! Show: experiencethisshow.com) Yext (The Everywhere Brand: http://offers.yext.com/everywherebrand) In This Episode 05:48 - Why Big Ass Fans decided to change their name by listening to their customers 07:39 - How to build fun and interesting content around a seemingly boring product 12:51 - How Lindsey blends her personal and professional sides for a successful promotional presence 14:52 - How to approach a new client relationship 16:33 - How Big Ass Fans turns criticism into positive engagement 25:32 - Why taking on freelance work can enhance creativity Resources Get “The Complete Guide to Social Media for B2B Marketers” from Salesforce completely free here! Find out if joining the group at SocialMedia.org is right for you with this special landing page for Social Pros fans. Find out more about Lindsey and Brand Vixen here. Visit SocialPros.com for more insights from your favorite social media marketers.
In this episode, Louis Massaro shares his 5 Steps To Resolving Customer Complaints In Your Moving Company. You'll learn: What to do to properly resolve a complaint Why you should not take it personally when a customer complains How to prevent the issue from happening again The better prepared you are with a standard way of dealing with them, the quicker you can resolve the issue for your customer. Learn how to create your own complaint resolution process by listening to Resolving Customer Complaints In Your Moving Company. Subscribe to my YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Follow me on Instagram for daily tips and motivation. ABOUT Louis Massaro is the world's leading moving business trainer and success coach. He's the founder and CEO of Moving Mastery, a training, coaching and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he's helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com
Did you get a customer complaint or a negative comment on your social media account? Before you delete it, you need to listen to this episode to understand how to navigate this sensitive situation. Today’s show covers: How to know if you should delete a negative comment How quickly you should respond to a customer complaint online What to do if it’s your fault What to do even if it’s NOT your fault How to prepare for future complaints or negative comments And more! Join the waitlist for the Savvy Social School: http://savvysocialschool.com Connect with Andréa more: Free Facebook Group: http://savvysocialcrew.com Instagram: http://instagram.com/onlinedrea Twitter: http://twitter.com/onlinedrea Find more episodes of the Savvy Social Podcast on the website: http://savvysocialpodcast.com Music by Alexey Anisimov
Billy Dustin and Joe discuss customer complaints, bands people love to hate, the newlywed game Follow us on Twitter: @ZeroSupervision Billy @LoW_BillyAllen Joe @joseph_lawhorn follow us on facebook: https://facebook.com/ZeroSupervision/ music: cold killa (sting) by MK2 listen on: iTunes podcast https://itunes.apple.com/us/podcast/zero-supervision/id1330439377?mt=2 Soundcloud https://soundcloud.com/zerosupervision Google Play https://play.google.com/music/m/Iumpasgzaabyf7vhrflky72xyie?t=zero_supervision Sticher http://www.stitcher.com/s?eid=52883388
Why are you getting so many complaints? What are the hidden reasons customers complain? How can you identify what the hidden reasons are and reduce the number of complaints you receive?
In a fast few minutes, Anne Mezzenga discusses this week’s big news out of retail, including Macy’s mobile checkout, Ross Stores expansion, WalMart grocery delivery, as well as Warby Parker and Rent the Runway’s recent fundraises. Links from this week — www.retaildive.com/news/ross-plans…is-year/518939/ fortune.com/2018/03/13/macys-mobile-checkout/ wwd.com/business-news/retail/…checkouts-1202627066/ www.recode.net/2018/3/14/1711523…-t-rowe-price-ipo thehustle.co/rent-the-runway-raises-20-million/ www.recode.net/2018/3/14/1711669…-target-instacart Omni Talk is a production of RedArcherRetail.com and OmniTalk.blog, hosted by leading omnichannel retail expert, Chris Walton. Chris is the founder of the retail start-up, Red Archer Retail and author of one of the fastest growing blogs in retail -- OmniTalk.blog. His Fast Five podcast dives into the top retail news headlines of the week in just five quick minutes, all in Chris’s signature candid and humorous style. including serious and sometimes comic musings on the past, present and future of retail. Want more? Be sure to check out the After the Five podcast, where Chris and fellow omnichannel enthusiasts, Anne Mezzenga and Carter Jensen, go even deeper into the headlines and what they could mean for the future of retail. If you enjoy these podcasts, please also be sure to visit OmniTalk.blog to subscribe to Chris’s blog and to get all the retail commentary you could ever want, and more, delivered straight to your inbox. Music from HookSounds.com
A free form Friday episode. On Friday we go free style and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended…
SHOW #151 - Merry Christmas Evening, Customer Complaints from Earlier (the big Christmas Dinner Special), and Looking Forward Into 2018. THe whole gang is pooped from the last few days of nonstop radios shows out in the field doing remote broadcasts, so this in-studio show is a welcome relief... sort of. Merry Christmas Evening everyone! --- Support this podcast: https://anchor.fm/bigjujumedia/support
From time to time, a conflict will arise between you and a customer. How do you keep your cool when a customer expresses a complaint? What's the best way to defuse the situation? Honey Shelton talks to customer service expert Teresa Allen about the types of complaints, where they are rooted, and how to react accordingly to each. Teresa and Honey also discuss the role of social media as an outlet for customer complaints. Tune in if you're interested in handling customer complaints the right way!About Our GuestTeresa Allen is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Sales & Customer Service. She is an internationally recognized customer service expert and has been presenting customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is the author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. Currently ranked #1 on the GlobalGurus.org list of global customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Teresa is a two-time recipient of the ASTD Professional Trainer of the Year Award.
Episode 89 – The Local Small Business Coach Podcast Today’s Topic: 5 Tips for Handling Customer Complaints Subtitle: How to Handle Upset Customers in Your Small Business In today’s episode: We discuss 5 tips I’ve learned through the years on how to handle update customers. I’ve been yelled at, spit at and cussed at. I’ve experience some pretty irate customers wanting the world. In this episode I share some of the lessons I have learned so that my experiences might help you in your small business. For the Full Show Notes Visit: Episode 89 - Local Small Business Coach Podcast HELPFUL LINKS Podcast Website: LocalSmallBusinessCoach.com Leave your Message on the website with the Speak Pipe Button or just email me at Tammy@LocalSmallBusinessCoach.com Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com Starting a Local Small Business Website: StartALocalSmallBusiness.com GET YOUR FREE 10 Questions Every Small Business Owner Needs to Ask to Evaluate their Business - WORKBOOK WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams ~~~
There are basic things you can do that apply to 99% of your valid online customer complaints. Today Sandro goes over three of them. Episode 0164 Have a question? Email us email@example.com we'll give you and your company a shout out in addition to answering your question! Or be part of the conversation, join us on our Facebook Group at https://www.facebook.com/groups/60secondmarketing and you can also find us on Twitter @60SecondMktng.
Melissa Collett on learning from customer complaints Ombudsman style - MAF107 In this episode, I talk to Melissa Collett. A former senior figure at the Financial Ombudsman Service - the FOS. We talk about how to learn from customer complaints, and how to turn unhappy customers into advocates. Welcome to episode 107 of the Marketing and Finance Podcast. We chat about: How the Financial Ombudsman Service works The mistakes product providers continuously make when dealing with customer complaints Treating customers as real people rather than simply names and notes on a file How to turn unhappy customers into happy advocates Who is Melissa Collett? Melissa Collett is a consultant and independent legal professional who specialises in resolving complaints and dispute resolution. She is also a tribunal judge chairing hearings of appeals about health and disability issues. A senior ombudsman at the Financial Ombudsman Service before 2016 making over 1,500 legally-binding decisions across the whole range of insurance products. Melissa liaised between the FOS and regulators such as the FCA and with trade associations. A regular speaker at events, Melissa continues to write about consumer insurance topics. As a consultant, she works with client companies on complaints handling. Links and Show Notes. For links to the books and apps mentioned by Melissa, please visit http://rogeredwards.co.uk/MAF for the show notes. What is the Marketing and Finance (MAF) Podcast? The podcast for ideas and inspiration on marketing your business and growing your business, and for discussing topics on all things finance. The MAF Podcast is a 30 minute radio show you download from http://rogeredwards.co.uk/MAF, iTunes or Stitcher Radio. Each week you'll hear interviews with business experts, marketers, entreprenuers and journalists. Interviews to listen to in the car, on the train or on the treadmill. Or even in the bath! We talk about: How you can grow your business using content marketing and social media How you can keep your Marketing strategy and communications simple Topics, issues, products and business models from the world of finance You’ll take away one or two big ideas that you can apply to your business. So you can keep marketing your business to keep growing your business. I’m your host, Roger Edwards. A marketing guy from Edinburgh I help people like you with your marketing strategy, content and social media. Until I set up my own business I was in and out of senior marketing roles in UK Financial Services Companies for two decades. Some of you might remember me as the Marketing Director and Managing Director of Bright Grey and Scottish Provident. Please subscribe to the Podcast on iTunes and I’d be grateful if you would leave a review. http://rogeredwards.co.uk/itunes Fancy Appearing on the Show? Would you be interested in appearing on the MAF Podcast? Have you an exciting marketing or finance story to tell? Do you fancy drawing out some inspirational ideas that MAF listeners can take away to use in their own businesses? Do please contact me if you want to get involved. http://rogeredwards.co.uk
In this episode of Angel Foods Show, we talk about how to deal with cake customer complaints after that have picked up a cake. Do you refund? What do you do? Show Notes: Cake Voucher Template Join Free Group: Cake Business School I would absolutely LOVE for you to rate and review me on iTunes!! Love this mini training? Then you will love Cake Business School. The first month is only $1 to trial. 100% money back guarantee*. Cancel anytime. Enrol here.
Amine Khechfe (AMINE KESHVE) understands the power of customer complains. He cofounded Endicia with Dr. Harry Whitehouse in the 1980’s. Endicia is a leading provider of eCommerce shipping technologies with more than $12 billion in postage printed. They help send over 500 million parcels of mail per year and account for over 60% of all online postage printed in the US. They help businesses run their shipping operations by printing shipping labels or online postage right from your desk. Here’s a glimpse of what you’ll learn: [0:15] Jeremy’s introduction to this episode’s guest Amine Khechfe. [1:40] The issue of integration: Getting it right for software tools. [5:16] The first integration partners for Endicia. [11:47] How Endicia’s business goes up in times of recession. [13:54] The trends Amine sees in the ecommerce space because of his work with so many sellers. [20:51] How many of Endicia’s features or services came from customer feedback. [25:21] Making decisions about which ideas to implement into the product, when. [27:30] The business models Endicia works with and how they cater to their needs. [31:05] Exciting new features Endicia is working on now. [36:39] College student partnership at Endicia. [41:11] The common issues customers experience that Endicia tries to solve. [46:50] The trade shows and conferences ecommerce business leaders should attend. [51:30] The creation of the Best Holiday Shipping Bootcamp video. [55:32] How Amazon has impacted the Endicia model (Endicia started around the same time). [57:49] Fun facts about Amine. [1:03:21] Lessons Amine has learned from his co-founder, Dr. Harry Whitehouse. [1:06:06] The challenges of having such a huge customer base. [1:13:37] What Endicia learns from its competition and customers over the years. [1:15:51] How to connect with Endicia and Amine. [1:17:23] The lowest and highest moments of the journey. In this episode… Nobody in business likes to get customer complaints, but Amine Khechfe sees them as a blessing in disguise. That’s because when a customer is willing to express what they don’t like about your product or service, they are helping you to make it better - if you’ll take the initiative to do so. On this episode of Inspired Insider Amine Khechfe of Endicia shares how the company and its leadership have learned over their years of shipping experience to listen to customer complaints with an eye not only toward improvement but also toward gaining insight. Customer complaints tell them exactly what the customer’s needs are so the company can up its game and create better products. If you don’t know how to listen and learn when it comes to customer feedback you’ll wind up becoming cynical and resentful that those using your products appear not to appreciate it… And that’s the entirely wrong approach. The feedback customers provide is a gift to you as a business leader. It’s your window into their souls, into their pain points and needs, which in turn opens the door to the opportunity to increased service and more revenue. On this episode Amine Khechfe also shares the challenges that come with having such a huge number of customers and how the company has learned to address those challenges as they come up and even predict some of them before they happen. It’s a great episode with tons of insight for ecommerce businesses. And don’t miss the “Best Holiday Shipping Bootcamp” video the Endicia team has created. In Jeremy’s words, “The video is funny and engaging. It actually makes shipping sexy.” If you can make shipping sexy, you can make anything sexy. Check out the link shared on this episode to see the video for yourself. Resources Mentioned on this episode www.Skubana.com www.Endicia.com www.eBay.com www.Zoovy.com Best Holiday Shipping Bootcamp Video www.Stamps.com
Segment 1: Jay Baer is the world's most retweeted person among digital marketers. His Convince & Convert Media division owns the world's #1 content marketing blog and the world's top marketing podcast. His new book is “Hug Your Haters: How to Embrace Complaints and Keep Your Customers Focused on These Themes”.Segment 2: Shel Horowitz has been showing business owners how to be more profitable by being green and ethical. Shel is an international speaker, transformational business consultant, and the multiple-award-winning author of ten books, including the long-running category bestseller Guerrilla Marketing Goes Green and the brand new Guerrilla Marketing to Heal the World (both co-authored with Jay Conrad Levinson, Father of Guerrilla Marketing. Segment 3: Lourdes Martin-Rosa is the American Express OPEN Advisor on Government Contracting. In this role, she uses her more than 20 years of experience in the federal space to coach small business owners on how to get contract-ready and find contract success. Lourdes is also president of Government Business Solutions, a women-owned small business offering government and business consulting services.Segment 4: Vadim Vladimirskiy founded Adar in 2005 with the vision of helping businesses by applying proven technologies in new and creative ways. Segment 5: Annah Mitchell is the owner and founder of Gobble Doggs, a family-owned catering and food truck business that specializes in serving turkey hot dogs with a variety of delicious gourmet toppings.Sponsored by Nextiva and Staples.
You constantly hear that listening and feedback are the keys to improving your marketing, your products, and your services. But are you listening selectively? I ve always found constructive criticism to be much more useful than praise. And even angry complaints can contain valuable feedback. Tuning out everything but the nice stuff is clearly a bad... Listen to episode
Knowing how to deal with customer complaints can make or break a business. In fact, it may even seem counter-intuitive, but a business owner's ability to effectively deal with customer complaints provides a great opportunity to turn dissatisfied customers into active promoters of the business. And that's exactly what today's guest, NY Times bestselling author Jay Baer teaches in his new marketing book lovingly titled Hug Your Haters. The post 296 – Jay Baer, author of Hug Your Haters, explains how to deal with customer complaints. appeared first on Small Business Big Marketing. See omnystudio.com/listener for privacy information.
It seems so logical. The best way to get and keep good customers is to respond quickly to them when they have an issue. But, even in 2016, more customer calls, emails, tweets and texts go unanswered than get responded to. Jay Baer, customer experience expert and New York Times best-selling author, joins us to share a few key points from his upcoming book Hug Your Haters. He touches on why companies have to stop treating customer service as a spectator sport, why companies with a “call-center” mentality are doomed, and why seeking to increase the number of customer complaints is key to better understanding customers and lowering customer churn.
The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms. Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales. Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years. Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations. It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits. Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success. Ari Weinzweig is CEO and co-founding partner of Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.
Don R. Crawley, CSP, DTM. How to Handle Customer Complaints in Three Practical Phases Customer and end user complaints are a fact of life if you work on the help desk. They're not limited, however, just to the help desk. All of us in IT at one time or another have to deal with complaints. Perhaps the complaints are from an end user or a customer, maybe they're from … How to Handle Customer Complaints in Three Practical Phases Read More » How to Handle Customer Complaints in Three Practical Phases Don Crawley
The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms. Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales. Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years. Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations. It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits. Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success. Ari Weinzweig is CEO and co-founding partner of Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books. Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.
Customers and traders have much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers will have more significant role also in resolving customer complains. How? Listen to our broadcast. Zbynek Loebl - CEO of Youstice - founded Youstice as a globally available tool for efficient resolving of shopping issues. His experience with online dispute resolutions originates from managing the development of ADR.EU, the European ODR Centre attached to the Czech Arbitration Court. Zbynek has a 11+ years of knowledge regarding e-commerce law and practice, gained as Head of E-Economy Practice Group at Central European Advisory Group. Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and government clients. He holds a Master of Science degree from George Mason University’s School for Conflict Analysis and Resolution and a black belt in the Japanese martial art of Aikido. Stephen is a nationally recognized expert on how to maintain your performance under pressure and the Chair of the Association for Conflict Resolution’s Taskforce on Safety in ADR.
TechLaw10 hosts Jonathan Armstrong and Eric Sinrod discuss legal issues related to information technology. In this episode, Jonathan and Eric discuss the advantages and disadvantages of companies using Twitter to respond to customer service complaints, focusing on a recent event in which a British Airways experienced some fallout when a customer used a sponsored tweet to reach BA when other avenues were exhausted.
Mary answers the question of how customer satisfaction impacts your business. She stresses the benefits of having satisfied customers that will spread the word about your great service as opposed to looking for new customers. Here are five tips you … Continue reading →
How to embrace customer complaints and low survey ratings as essential ingredients to improving customer experience. From the blog Customer Experience Optimization: (2:33) - Sign-up for ClearAction Newsletter.