Podcasts about customer complaints

Does That Make Me Crazy? Customer Complaints, And Diarrhea Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever opened your inbox to find a customer complaint that instantly spiked your blood pressure? If you're in business, it's not a matter of if but when it will happen. In this episode of the Opt-In Podcast, Melissa walks you through how to reframe customer complaints as valuable feedback, the biggest mistakes businesses make when responding, and a proven strategy for handling criticism with professionalism and empathy. You'll learn why your response matters more than the complaint itself — and how managing complaints well can actually grow your brand loyalty. In this episode, you'll learn:✅ Why you should view customer complaints as a gift✅ The common mistakes to avoid when responding to negative feedback✅ How to acknowledge complaints without being defensive or over-apologizing✅ Why consistency is critical to protecting your brand✅ The exact steps to gather facts and create a timely, professional response✅ How to train your team to handle complaints the right way✅ When it's time to fire a toxic client (and how to spot the red flags)✅ How to turn criticism into a growth opportunity and stronger customer loyalty Key Takeaway:How you handle a complaint is more memorable than the complaint itself. Developing a clear, consistent process for addressing negative feedback can strengthen your brand, increase customer trust, and even unlock new stages of business growth. Connect with Melissa:

Poor order accuracy is a fast way to lose customers and gain one-star reviews, Ovation’s CEO and Founder Zack Oates tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Oates sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss why even though most customer complaints are about food, it’s more important for restaurants to address grievances about accuracy and service. He also comments on why a bad review is a gift. See omnystudio.com/listener for privacy information.

Send us a text! (Your number stays private)As a digital product creator, I know the heart-racing moment when a customer feedback notification pops up. If it's positive, great! If it's negative, well, it might be just enough to send you into an all-day spiral. But guess what? Negative reviews aren't the business-killer you might think they are! Over the years, I've learned that customer reviews aren't something to fear, but an opportunity for growth.In this episode, I want to help you rethink everything you know about customer feedback. From mindset shifts that can save your sanity to practical tips for turning criticism into opportunity, I'll break down the art of handling reviews like a pro. You'll learn how to protect your mental space, respond strategically, and use feedback as a powerful tool for business growth.If you're an online entrepreneur tired of letting customer reviews amp up your anxiety, this episode will be a game-changer. I hope it helps to transform your relationship with feedback, showing that every review - good or bad - is just another stepping stone on your path to success. Get ready to change how you see customer feedback forever!01:57 - Three mindset shifts that will totally change how you look at customer reviews06:03 - Practical ways to keep negative feedback from ruining your whole day (or week!)13:59 - How to respond to feedback effectively, and when you shouldn't respond at all19:59 - Tips for turning customer feedback into a great business assetLinks & Resources:Episode 137, 5 Reasons Your Digital Products Aren't Selling (And How to Fix Them)Episode 64, TPT Feedback: The Good, the Bad, and the…Constructive? Episode 7, Boost Your Sales with Featured Testimonials on TPTFollow me on Instagram @kristendoyle.co Check out my Everything Page: a one-stop shop for savvy selling!The Savvy Seller CollectiveJoin my private Facebook community: Savvy Teacher SellersMore resources for growing your TPT businessRate & review The Savvy Teacher Seller on Apple PodcastsShow Notes: https://kristendoyle.co/episode143Tired of worrying about WordPress updates and website maintenance? My worry-free WPCare Plan handles all your updates, security monitoring, and maintenance so you can focus on running your business. My team and I would love to be in your corner, taking your website off your plate.Learn more and get started at kristendoyle.co/care. Check out my Everything Page at https://kristendoyle.co/everything

Send us a textThis episode features Nick Brunacini, Terry Garrison, Pat Dale and John Vance.We want your helmet (for the AVB CTC)! Check this out to find out more: https://www.youtube.com/watch?v=Qg5_ZwoCZo0Sign up for the B Shifter Buckslip, our free weekly newsletter here: https://lp.constantcontactpages.com/su/fmgs92N/BuckslipShop B Shifter here: https://bshifter.myshopify.comAll of our links here: https://linktr.ee/BShifterPlease subscribe and share. Thank you for listening!This episode was recorded at the AVB CTC in Phoenix, AZ on March 14, 2025.Nick Brunicini and John Vance introduce a conversation about Silverback leadership principles with fire service veterans Pat Dale and Terry Garrison, exploring how internal culture directly impacts external service delivery.• Silverback leadership program currently contains two modules available on B-Shifter website with more being developed• Full program will eventually include nine modules with a two-day workshop• Inside-outside customer service approach forms the foundation of service delivery excellence• We discuss scenario-based leadership situations involving problem behaviors• Corrective, progressive and lawful discipline creates accountability without destroying morale• Department culture starts with leadership behaviors that cascade through ranks• The "kindness conspiracy" occurs when positive examples outperform negative ones• Fire service recruitment crisis stems from leadership problems, not compensation issues• Second chance management allows recovery from mistakes without career-ending consequences• Effective leaders assume good intent while still enforcing professional standardsThe 2025 Blue Card Hazard Zone Conference will be held September 29-October 3 in Cincinnati, Ohio, with Silverback leadership training included. Visit bshifter.com for registration information.

Not all customer complaints are created equalSee omnystudio.com/listener for privacy information.

How Customer Complaints Impact Loyalty and Retention  Shep interviews Bill Price, President & Founder of Driva Solutions and Amazon's first global vice president of customer service. He talks about his new book, Zero Complaints: The Path to Continuous Value Creation, and explores the aspirational goal of eliminating customer complaints to enhance customer retention, reduce costs, and increase revenue.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How do you get zero customer complaints?  What benefits do businesses gain by proactively eliminating customer complaints?  What is the cost of customer dissatisfaction?  Why is it important for company executives to engage directly with the customers?  What are the potential revenue losses associated with unresolved customer complaints?  Top Takeaways:    Striving for zero complaints is about aiming to continuously improve and provide value for the customer. While it may not be entirely realistic to have zero complaints, the aspiration drives companies to proactively identify and manage issues before they become a point of friction for the customers.    It costs more to attract new customers than to retain current ones. A frictionless experience can make customers more likely to buy more, return, and recommend a business to others. Customers with consistently positive experiences are more likely to share them with friends and family. Companies that focus on reducing complaints and enhancing the customer experience often see higher retention rates and increased revenue.    Frequent complaints should serve as signals that something in the business process needs fixing. Businesses must listen attentively to what customers say and capture feedback from the frontline employees.    Handling customer complaints can be costly for businesses. It involves maintaining support centers, training staff, and investing in the technology to manage issues. Reducing complaints means these expenses can be minimized, resulting in significant cost savings.    There's value in handling complaints well, as it can result in increased customer loyalty. However, it's to prevent complaints from happening in the first place. By eliminating common pain points, businesses can focus on delivering exceptional experiences rather than resolving issues.    Plus, Shep and Bill discuss the role of a Chief Problem Officer and how the presence of a CPO in organizations leads to happier customers and employees. Tune in!   Quote:   "When you treat your customers well and give them an easy, frictionless experience, not only will you keep them, but they'll tell their friends about your business.”    About:    Bill Price is the President & Founder of Driva Solutions, LLC. and the co-author of four books, including The Best Service is No Service, Your Customer Rules!, The Frictionless Organization, and his latest, Zero Complaints.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Most companies react to complaints after the damage is done. The best ones don't just fix issues—they predict and prevent them. In this episode, Stacy Sherman and Sid Banerjee, Medallia's Chief Strategy Officer, explore how AI-driven predictive customer experience helps businesses detect early warning signs, resolve issues before they escalate, and improve CX without waiting for complaints. Learn why traditional metrics fall short, how AI reveals hidden risks, and why automation is reshaping business success. Stop fixing. Start predicting. Because great experiences aren't reactive—they're anticipated. Learn more at Want to dive deeper into the future of CX? Join Stacy Sherman at Medallia Experience '25 to gain cutting-edge CX strategies and connect with industry leaders. Learn more     

Thanks to our Partners, NAPA TRACS, and Today's Class This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive. Ben Dexter, National Training Manager, NAPA TRACS Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Charlie Pixley, Charlie's Car Car, Clearwater, FL Show Notes Watch Full Video Episode Introduction to Digital Vehicle Inspections (00:00:00) Challenges of Implementing DVI (00:03:03) Leadership and Accountability (00:04:07) Charlie's Experience with DVI (00:05:02) DVI Evolution and Adoption (00:06:25) Ben's Insights on Change (00:07:56) The Importance of KPIs (00:09:41) Battling Priorities in Shops (00:13:01) Improving DVI Processes (00:16:40) Customer Perspective on DVI (00:18:53) Challenges in DVI Implementation (00:19:45) Consumer Engagement with DVI (00:20:26) AI and Technology in DVI (00:21:18) Importance of Customer Complaints in DVI (00:22:36) Professionalism in DVI Communication (00:23:40) Learning from Industry Peers (00:25:21) Benefits of DVI for Sales Growth (00:26:38) Leadership Role in DVI Implementation (00:30:49) 300% Rule in DVI (00:33:03) Creating Habits for Change (00:35:44) Leadership and Accountability (00:36:36) Key Performance Indicators (00:41:21) Start Simple and Improve (00:42:07) Constant Correction and Praise (00:43:55) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: 

One of the joys of ministry are the hundreds of armchair quarterbacks to critique our sermons, decisions, and direction for the church.  This is a podcast for your entire team as Dean shares practical insights on how to respond and handle those emails and complaints from church and community members.

Welcome to the SyncSpider Ecom Ops Podcast! We're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Tim Tebow, LIVE and in-person at Clay Clark's December 5th & 6th 2024 Thrivetime Show  Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively.   Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers.     Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free         This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively.   Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers.     Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free         This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to keep a bulletproof image in the marketplace, while still continuing to grow and hire new employees you know noting about? Want to learn to deal with customer complaints in a way where you loose less clients, keep a better reputation, and don't spend days of your life fighting upset clients? Then listen up- this episode is for you. In it, I talk about how to PREVENT the vast majority of complaints and quickly and effectively deal with the ones that still manage to slip through the cracks and still need dealt with. Enjoy   My socials: YouTube channel: https://www.youtube.com/@Caleb__trung Instagram: https://www.instagram.com/caleb__trung Facebook: https://www.facebook.com/calebtnguyen

Every business owner knows that there is one experience that we all share - handling customer complaints. In this consumerist world where money is being exchanged for products every day, complaints are to be expected. But how does this change when you're a Manifestor in business who has energy that activates customers in ways that they perhaps don't want? This episode is a challenging one for both consumers and business owners in the spiritual/personal development space. Do we need to reframe our expectations as customers? How do we learn to hold space for a customer's experience when it wasn't what was expected? What are our values as both creators and consumers? Join in the conversation! Incubator Calls are back for their final round of 2024 and you're invited! Experience what it's really like to feel the energy of being a Manifestor in an Incubator Call. Gather on Zoom for an open forum chat before heading into 1:1 breakout rooms to deeply connect with another Manifestor. Build a friendship with a Manifestor who can support you through your growth journey This November call round is available in US, AUS and EU time zones and it is Pay What You Can (finances won't stop you this time!). Click here to learn more! Connect with The Manifestor Community Instagram @themanifestorcommunity Find courses and freebies: themanifestorcommunity.com Connect with Holly's trauma-specific content Instagram @beingmewithcptsd

Jimmy Purdy is joined by David Marks, owner of a full-service auto repair and used car dealership. David emphasizes the importance of having the diagnosing mechanic perform the repair to avoid blame-shifting and unresolved issues. Jimmy and David dive into the challenges of managing multiple employees, stressing the need for integrity and effective leadership. They also explore the financial viability of flipping cars versus just performing repairs, sharing insights from their personal experiences.00:00 Keeping local tax revenue for well-managed municipalities.04:12 America's evolution: Horse to car to electric vehicles.09:33 Stopped accepting cars, too many waiting repairs.10:47 Nothing wrong with being an auto repairer.15:41 Issued repair credit to a dissatisfied customer.17:59 What do we do in tough situations?21:53 Let the diagnostician fix the identified issue.22:57 Plug cat causing Kia CVT transmission issues, possibly.27:03 Employees' home responsibilities affect job performance.29:57 Experienced interviewees often make the worst employees.33:32 Soft skills matter more than technical qualifications.37:20 Overconfidence leads to disillusionment and financial trouble.40:25 Dedication matters more than certification in automotive.42:56 Modernize training programs to meet industry standards.45:32 Committed automotive experience vital for dedicated applicants. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power!  https://youtu.be/J_wu4bCUC5M Turning Complaints into Loyalty: The Art and Science of Customer Complaints. In today's episode of the Making Dough Show, we'll dive into a crucial skill for any restaurant owner: how to transform a complaining customer into a loyal guest. Is it really possible to win over fussy customers? Customer complaints can be a goldmine for growth when handled right. I'll also break down how to calculate the lifetime value of your customers and share key strategies for resolving complaints that lead to lasting loyalty. Stay with me until the end as we explore the art and science behind turning complaints into opportunities for building stronger relationships with your guests!

Find your dream job today: gopromotive.com/jeffJeff Compton and Oscar Gomez discuss the value of ASE Certifications and explain how they help technicians identify their specialties and weaknesses, thereby improving through training and learning from failures. They discuss the challenges in the automotive industry, including the misdiagnosis of car issues due to rushing and the need for patience and mentorship for new technicians. As Oscar highlights the importance of motivating and supporting students and entry-level mechanics, Jeff underscores the necessity of properly conveying the worth of technicians' skills to customers.00:00 Anger about prioritizing emissions over safety inspections.05:45 Industry needs specific training for bilingual employees.07:50 Language barriers and cultural resistance to change.11:27 Disregard EGR fault, focus on the testing limit.14:51 Understanding principles without scientific physics, is an amazing approach.17:26 Car troubles? Tapping or diagnosing, I'm flexible.22:03 Identify weak points and focus on training.23:51 Enjoyed writing the annual test and showed the importance of feedback.27:21 California admissions diagnostician process requires alternative education.30:55 Mentor's tech becomes state rep, mentor cited.34:26 Advocate advises installing brakes, affecting car mechanics.38:13 New technicians need patience and understanding.41:38 Industry lacks patience, hindered quality and diagnosis.45:55 Car's hood and cowl ducts are plugged with litter.47:39 Addressing industry change, prioritizing business owner mentality.51:23 Striving for shop improvement and financial success.53:36 Supporting affordable tools, not wanting to struggle. Go to the ASTA Expo! REGISTER HERE

In this episode, Brittany Schindler of Rod's Japanese Auto Care in Bellingham, Washington, who was also the 2021 AAPEX Service Advisor of the Year, explains how service advisors can handle customer complaints with grace.

Join us as we dive into an insightful conversation with Jay Baer, a renowned customer experience and business growth expert. Discover Jay's unique approach to creating value, his latest book on the power of speed in business, and his intriguing side passion that connects deeply with his professional philosophy.About the GuestJay Baer is a business growth and customer experience author, researcher, and advisor. A 7th-generation entrepreneur, Jay has written 7 best-selling business books and created 6 multi-million dollar companies.He has consulted for more than 700 brands, including Nike, Oracle, IBM, and the United Nations. An inductee into the Professional Speakers Hall of Fame, this year Jay was voted the world's No. 1 Global Guru for online marketing, and No. 2 Global Guru for customer experience. And in his spare time, he is the second-most-popular tequila influencer and educator on the planet.Relevant Linkshttps://www.instagram.com/jaybaer/https://www.linkedin.com/in/jaybaer/The Top 3 Key Learnings1. Value Creation: Continuously focus on adding value in every interaction to build lasting customer relationships.2. Speed and Responsiveness: In a time-sensitive world, being fast and responsive is a competitive advantage that customers greatly appreciate.3. Empathy in Service: Personalized and empathetic interactions, even small gestures, can leave a profound and positive impact on customers.Chapters00:00 Game Start 00:33 Introduction of Jay Baer 01:05 Jay Baer's Background and Values 02:13 The Importance of Adding Value 04:31 Learning from Negative Customer Experiences 07:22 Positive Customer Service Experience with Delta Airlines 09:56 Handling and Learning from Customer Complaints 12:54 Building a High-Quality Customer Service Team 16:15 Balancing Standardization and Personalization 18:29 Leadership Qualities for Exceptional Customer Experience 20:00 The Future of Customer Experience and AI 22:30 How to Contact Jay Baer 24:11 Jay's Golden Nugget on AI and DataWe value your feedback and would love to hear your thoughts on this episode. Please follow and subscribe to the CX Goalkeeper Podcast using the links below:- https://www.cxgoalkeeper.com/Podcast- Apple Podcast: https://apple.co/3qYr4nh- Spotify: https://bit.ly/3GhCGXeCXGK- https://www.youtube.com/@cxgoalkeeper

I go over 11 tactical lawn care tips under 27 minutes to help you learn from my mistakes!   00:00 Handling Non-Paying Customers 00:44 Dealing with Yard Garbage Issues 01:35 Customer Complaints About Pricing 02:29 When to Move Out of a Storage Container 04:20 Finding a Temporary Storage Solution 05:15 Paying High Performers 10:35 Letting Employees Go 16:12 Retaining Employees During Winter 18:10 Responding to Customer Complaints 19:11 Understanding Efficiency Scores 21:13 Handling Lawsuits and Legal Threats    

Links Use code GGE to save from Exponent Edge Get HGC Tickets Episode Outline (0:00) Introduction (1:09) Building a Home Gym in a Confined Space (14:04) Product Development and Patents (36:38) Challenges of Pre-Orders and Customer Complaints (37:34) Pre-orders and Incentives (39:29) The Infinity Bench (46:40) The Infinity Arm (50:45) Unique Barbells (55:34) Calf Training with the Flex Wedge and Calf Cups (1:04:21) Partnerships in the Home Gym Community (1:07:07) Experiences at Home Gym Con (1:11:54) Future Plans --- Support this podcast: https://podcasters.spotify.com/pod/show/garage-gym-experiment/support

PJ hears from Adrian Weckler, tech editor with the Irish Independent, about the row between ComReg and Eir that ended in a fine. Hosted on Acast. See acast.com/privacy for more information.

"Everyone should be a Chief Change Officer,” says Greg Morley in our latest exclusive interview on the Chief Change Officer podcast.Business is a bonded collective of people. Solve business issues with a high touch of humanity.Greg 's secret weapon in making Moët Hennessy—one of the oldest and largest wine and spirits conglomerates—DEI-proof involves a profound personal touch.A fun fact: Part of the LVMH group, Moët Hennessy comprises 26 houses with a reported revenue of 6.6 billion euros in 2023. Moët & Chandon, Krug, Veuve Clicquot, Hennessy, and Château d'Yquem are just some of the world-renowned LVMH wines and spirits brands that have become synonymous with the most prestigious origins and terroirs. These exceptional champagnes, wines, and spirits from around the world come together as a collection of rare brands where heritage and innovation, authenticity, and creativity converge.In our latest exclusive interview on the Chief Change Officer podcast, Greg walks us through his journey in four key areas:From Complaints to Leadership: The Call Center Foundation---How Greg's early experiences shaped his transformative leadership at Disney, Hasbro, and Moët Hennessy. Empathy, quick thinking, and unparalleled communication abilities have become the bedrock of his effective leadership and strategic HR management.Championing DEI at Moët Hennessy---Greg's journey to infuse Diversity, Equity, and Inclusion deeply into the heart of a global conglomerate. His approach? A blend of bold leadership and actively listening to the voices that matter most—the people. Greg has been pivotal in fostering an inclusive culture that celebrates diversity at every level.Customizing Change: DEI Challenges for a Diverse Portfolio---The rich diversity and complexity of Moët Hennessy's portfolio of brands and maisons mean that one size does not fit all in DEI initiatives. Greg's strategy? Tailored DEI programs that respect and reflect the unique identity of each brand while aligning with the group's overarching values.Insights Beyond the Boardroom: 'Bond'---A preview of Greg's upcoming book, which offers powerful lessons on building bridges, not just within organisations but also in our everyday lives. This book fosters nurturing connections that transcend the superficial, in pursuit of true belonging and inclusion.Chief Change Officer: Make your laws of change. Ranked #1 podcast in Careers US on Apple Podcasts. Also available on Spotify, Amazon Music, Google Podcast, YouTube, and more. Subscribe and be inspired! You can reach the host via @thevincechan on Linkedin/Instagram/Threads.

Welcome to the SyncSpider Ecom Ops Podcast! Today, we're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/   Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com)   Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/   See Thousands of Case Studies Today HERE:  www.thrivetimeshow.com/does-it-work/  

 #LancasterCountyReport: Hertz sells off its 20,000 Teslas in part due to customer complaints about EV infrastructure.  Jim McTague, former Washington Editor, Barrons. @MCTagueJ.  Author of the "Martin and Twyla Boundary Series."  #FriendsofHistoryDebatingSociety https://www.motortrend.com/news/hertz-ev-fleet-sale-tesla-report/ 1942 Armistice Day Lanaster PA

This week, we delve into the Stack Overflow Survey, compare AWS and Azure, and discuss why everyone loves "Coding at Google." Plus, thoughts on the new Mobile Passport Control App and Global Entry. Watch the YouTube Live Recording of Episode (https://www.youtube.com/watch?v=V9W_WdnDWMg) 449 (https://www.youtube.com/watch?v=V9W_WdnDWMg) Runner-up Titles That is part of the podcast I am going to have a change of pants for that They're very good notes “Buildies” Of course they are The Internet is a series of tubes… filled with money The easiest way to make money is to have a lot of money Gobsmacked Rundown Mobile Passport Control (MPC) (https://www.cbp.gov/travel/us-citizens/mobile-passport-control) Stack Overflow Developer Survey 2023 (https://survey.stackoverflow.co/2023/#ai-sentiment-and-usage) Amazon's Silent Sacking (https://justingarrison.com/blog/2023-12-30-amazons-silent-sacking/) AWS Overhauls 60,000-Person Sales Team to Fix ‘Fiefdoms,' Customer Complaints (https://www.theinformation.com/articles/aws-overhauls-60-000-person-sales-team-to-fix-fiefdoms-customer-complaints) Coding at Google (https://textslashplain.com/2024/01/02/coding-at-google/) Relevant to your Interests Dropbox spooks users by sending data to OpenAI for AI search features (https://arstechnica.com/information-technology/2023/12/dropbox-spooks-users-by-sending-data-to-openai-for-ai-search-features/) Exclusive: GM's Cruise robotaxi unit dismisses nine execs after safety probe (https://www.reuters.com/business/autos-transportation/gms-cruise-robotaxi-unit-dismisses-nine-people-after-safety-investigation-2023-12-13/) Apple Makes Security Changes to Protect Users From iPhone Thefts (https://www.wsj.com/tech/personal-tech/apple-iphone-ios-update-stolen-device-protection-698d760e) Apple's new iPhone security setting keeps thieves out of your digital accounts (https://www.theverge.com/2023/12/12/23998665/apple-stolen-device-protection-face-touch-id-icloud-account-vulnerability-ios-17-3-beta) The Rise and Fall of the ‘IBM Way' (https://www.theatlantic.com/magazine/archive/2024/01/ibm-greatest-capitalist-tom-watson/676147/) Tesla recalls nearly all vehicles sold in US to fix system that monitors drivers using Autopilot (https://apnews.com/article/tesla-autopilot-recall-driver-monitoring-system-8060508627a34e6af889feca46eb3002) Want to Store a Message in DNA? That'll Be $1,000 (https://www.wired.com/story/store-a-message-in-dna/) Google's GitHub Copilot competitor is now generally available (https://techcrunch.com/2023/12/13/duet-ai-for-developers-googles-github-copilot-competitor-is-now-generally-available-and-will-soon-use-the-gemini-model/) Sourcegraph Cody is Generally Available (https://sourcegraph.com/blog/cody-is-generally-available) The Besties' Revenge: How the ‘All-In' Podcast Captured Silicon Valley (https://www.theinformation.com/articles/the-besties-revenge-how-the-all-in-podcast-captured-silicon-valley) Pipe Dreams: The life and times of Yahoo Pipes (https://retool.com/pipes) InfoWorld's 2023 Technology of the Year Award winners (https://www.infoworld.com/article/3711524/infoworlds-2023-technology-of-the-year-award-winners.html) DHH on LinkedIn: This is our cloud spend over the last 12 months. 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Four months later, he's still getting paychecks. (https://www.businessinsider.com/senior-amazon-employee-aws-quiet-firing-remote-work-severance-package-2023-12) Nearly Half of Companies Plan to Eliminate Bachelor's Degree Requirements in 2024 (https://www.intelligent.com/nearly-half-of-companies-plan-to-eliminate-bachelors-degree-requirements-in-2024/) Observability in 2024: More OpenTelemetry, Less Confusion (https://thenewstack.io/observability-in-2024-more-opentelemetry-less-confusion/) LastPass prompting users to set a stronger master password (https://9to5mac.com/2024/01/03/lastpass-stronger-master-password/) Apple rejects the HEY Calendar from their App Store (https://world.hey.com/dhh/apple-rejects-the-hey-calendar-from-their-app-store-4316dc03) This might be the end of Carta as the trusted platform for startups (https://www.linkedin.com/posts/karrisaarinen_this-might-be-the-end-of-carta-as-the-trusted-activity-7149219878837583873-M2ea) Command line csv viewer (https://github.com/YS-L/csvlens) Alamo Drafthouse blames ‘nationwide' theater outage on Sony projector fail (https://www.theverge.com/2024/1/1/24021915/alamo-drafthouse-outage-sony-projector) Elon Musk Has Used Illegal Drugs, Worrying Leaders at Tesla and SpaceX (https://www.wsj.com/business/elon-musk-illegal-drugs-e826a9e1?reflink=share_mobilewebshare) Elon Musk's SpaceX launches first phone service satellites (https://www.theguardian.com/science/2024/jan/03/spacex-elon-musk-phone-starlink-satellites) Elon Musk is not understood (https://caseyhandmer.wordpress.com/2024/01/02/elon-musk-is-not-understood/) Elon Musk's X gets another valuation cut from Fidelity (https://www.axios.com/2023/12/31/elon-musks-x-fidelity-valuation-cut) 2024 Predictions (https://medium.com/@profgalloway/2024-predictions-a16e3cae1596) US fines Southwest Airlines $140M for 2022 IT meltdown (https://www.theregister.com/2023/12/18/us_fines_southwest_airlines_140m/) Scooter Company Bird Global Files Bankruptcy to Sell Itself (https://finance.yahoo.com/news/scooter-company-bird-global-files-070507154.html) 'everything' blocks devs from removing their own npm packages (https://www.bleepingcomputer.com/news/security/everything-blocks-devs-from-removing-their-own-npm-packages/) Office vacancy rate hits record high (https://www.cnn.com/2024/01/08/economy/office-space-vacancies-hit-a-record-high/index.html) The robots will make us more human (https://www.niemanlab.org/2023/12/the-robots-will-make-us-more-human/) Amazon's Twitch plans to slash staff: report (https://www.marketwatch.com/story/amazons-twitch-plans-to-slash-staff-report-ff30ddeb) Does kuberbetes make application development and delivery better? (https://newsletter.cote.io/i/140504484/got-java-apps-stay-on-top-of-security-patches-upgrades-and-out-of-support-apps) Mitchell reflects as he departs HashiCorp (https://www.hashicorp.com/blog/mitchell-reflects-as-he-departs-hashicorp) Quarterly Results | HashiCorp, Inc. (https://www.linkedin.com/posts/danlorenc_quarterly-results-hashicorp-inc-activity-7141026556419682304-BV66?utm_source=share&utm_medium=member_desktop) Mitchell reflects as he departs HashiCorp (https://www.hashicorp.com/blog/mitchell-reflects-as-he-departs-hashicorp) Quarterly Results | HashiCorp, Inc. 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SCaLE 21x/DevOpsDays LA, March 14th to 17th, 2024 (https://www.socallinuxexpo.org/scale/21x) - Coté speaking (https://www.socallinuxexpo.org/scale/21x/presentations/we-fear-change), and there's still sponsorship slots. KubeCon EU Paris, March 19-22 (https://events.linuxfoundation.org/kubecon-cloudnativecon-europe/) - Coté on the wait list for the platform side conference. DevOpsDays Birmingham, April 17-18, 2024 (https://talks.devopsdays.org/devopsdays-birmingham-al-2024/cfp) SDT news & hype Join us in Slack (http://www.softwaredefinedtalk.com/slack). Get a SDT Sticker! Send your postal address to stickers@softwaredefinedtalk.com (mailto:stickers@softwaredefinedtalk.com) and we will send you free laptop stickers! Follow us: Twitch (https://www.twitch.tv/sdtpodcast), Twitter (https://twitter.com/softwaredeftalk), Instagram (https://www.instagram.com/softwaredefinedtalk/), Mastodon (https://hachyderm.io/@softwaredefinedtalk), BlueSky (https://bsky.app/profile/softwaredefinedtalk.com), LinkedIn (https://www.linkedin.com/company/software-defined-talk/), TikTok (https://www.tiktok.com/@softwaredefinedtalk), Threads (https://www.threads.net/@softwaredefinedtalk) and YouTube (https://www.youtube.com/channel/UCi3OJPV6h9tp-hbsGBLGsDQ/featured). Use the code SDT to get $20 off Coté's book, Digital WTF (https://leanpub.com/digitalwtf/c/sdt), so $5 total. Become a sponsor of Software Defined Talk (https://www.softwaredefinedtalk.com/ads)! Recommendations Brandon: The Quick Flip Go Bottle | 24 Oz (https://www.stanley1913.com/products/the-quick-flip-go-bottle-24-oz) How a 40-ounce cup turned Stanley into a $750 million a year business (https://www.cnbc.com/2023/12/23/how-a-40-ounce-cup-turned-stanley-into-a-750-million-a-year-business.html) Cup Fever (https://www.chartr.co/stories/2024-01-10-otc-the-stanley-cup-is-surging) Matt: Apple Watch 9 Coté: Patagonia 3-in-1 Parka. It is fucking expensive (https://www.patagonia.com/product/mens-tres-3-in-1-parka/28389.html) and iPhone 15 Pro Max Photo Credits Header (https://unsplash.com/photos/a-hand-holding-a-book-YybJHvU-GOQ) Artwork (https://unsplash.com/photos/man-holding-white-ceramic-teacup-QLqNalPe0RA)

A necessary part of any financial services firm's business is handling disputes that arise.  Whether it's a complaint from a customer, litigation, regulatory inquiries and investigations, firms need to have a well-thought-out process for handling these disputes.  In today's podcast, Oyster Consulting experts Ed Wegener, Evan Rosser and John Ivan discuss ·         how to approach the dispute review·         how to work with and manage interactions with key stakeholders·         managing the information gathering process ·         factors to consider when determining whether a complaint has merit·         keys to an effective investigation Oyster Consulting has the expertise, experience and licensed professionals you need, all under one roof. Follow us on LinkedIn to take advantage of our industry insights or subscribe to our monthly newsletter. Does your firm need help now? Contact us today!

In this podcast episode, Jen interviews Jordan, the co-owner of PSW Furnishings, a furniture company they started during the pandemic. They talk about the rapid growth of the business and how they handle customer complaints. Jordan highlights the importance of accepting feedback and using it to drive product improvements. They also touch on the challenges of starting a business and the personal growth that comes with it. Today we discuss:  Why is patience considered a critical attribute when starting a business? The importance of recognizing and establishing boundaries when working with your partner.  The practice of taking customer feedback and how it contributes to the success and growth of a business. Strategies for fostering positive and lasting connections with customers. Plus much more!   Connect with Jordan Follow her and the business on Instagram: @jordanalainementor and @pswfurnishings Follow the business on TikTok: @pswfurnishings Visit their website: www.pswfurnishings.com Need help with growing your product-based business? Check out profitableproductacademy.com   How To Get Involved: Get ready to elevate your business game with Served Neat - the podcast that's all about taking your business to the next level! We serve up expert advice on sales, marketing, mindset, and business strategies to help you make six-figures and beyond. Your host, Jen Hartmann, is the mastermind behind Neat The Agency. She's a PR strategist, coach, and marketing expert who helps business owners and their brands grow, scale, and succeed. When Jen isn't busy leading her team, developing new strategies, or setting goals for her company, she can be found sipping on a glass of bourbon, exploring new places, and hanging out with her sweet pup, Bruin. So, pour yourself a glass of your favorite bourbon and get inspired! Tune in to Served Neat to gain insider knowledge and learn how to start and grow your business like a pro. With Served Neat, taking your business to the next level has never been more fun!   Looking for more?  Sign up for our weekly newsletter -  Neat The Agency Connect with us on Instagram @neat_theagency Check out our blog If you're ready to start using PR for your own business, book a call with us!  

If you are getting a service, but don't like the job they are doing, do you say something? We let five calls say it all! Speak up or say nothing. Find out what the answer is in the podcast. Image Source: Getty Images

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In this episode, Mike and Larry talk about some recent topics including what to do when a customer complains about service or about something an employee did.  Mike and Larry share some recent customer complaints about employees, that ended up not being true.  Mike and Larry discuss being like a detective, to investigate before jumping to conclusions and accusing an employee of wrongdoing.   @sidehustlesquadpodcast Save 10% on KUJO Yardwear: https://www.kujo.com/?utm_source=sidehustlesquadpodcast&promotion=10sidehustle https://www.lawntrepreneuracademy.com/ EQUIP Exposition (Save 50% with code: SIDEHUSTLE)

Hank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently. He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution that meets the customer's needs. He also highlights the value of thanking customers for bringing issues to your attention and using their feedback to improve your business. Show notes and more resources: https://fitnessbusinesspodcast.com/520    

***TIME SENSITIVE***The BEST automotive training event in the southeast is back, bigger and better than ever! DO NOT MISS OUT. Click here to register: https://geni.us/ASTE2023_____________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechIn this episode, David and Lucas are joined by popular content creator, Chris Enright. They discuss the credibility of reviews, the importance of training for technicians, the struggles faced by both shop owners and technicians in the industry, and the power of networking and self-assessment.Topics discussed:00:03:05 Apology, redemption, and offer to help.00:08:00 People are paranoid and accusatory.00:11:25 A Suspicious reviewer asked for discounts for problematic repair.00:16:28 "Crappy owners and techs, find better opportunities"00:24:48 Technicians should prioritize training for career growth.00:30:23 George had an epiphany about money.00:35:20 Raise prices as people complain about everything anyway.00:40:50 Investment disaster, anger, and costly uniform mistake.00:47:29 Poor marketing; reach new audiences with influencers.00:51:05 Paid for Matt's training to educate him.00:56:27 Networking changed business and improved family life.01:00:38 People learn to explain things faster.

Paul provides some guidance on the many facets and layers of handling customer complaints. Show Notes Customer service is better equipped to handle certain types of customer complaints. But the severity of the issue could require sales rep involvement. Who has the expertise to solve the problem the right way: customer service, technical, maintenance, sales team, leadership, etc.?  Keep the customer informed of the steps being taken to address their issue. They want to know you're on it.  Put a team together and conduct a failure analysis. Then fix the root cause of the problem for this customer and all the other customers experiencing the issue. Did you enjoy the podcast? Go to Apple Podcasts to rate/review the podcast: https://podcasts.apple.com/us/podcast/the-q-and-a-sales-podcast/id1485103513. Click “Listen” then the “ratings and reviews” button. Visit www.ToughTimer.com to get started on the 30-Day Tough-Timer Challenge! Order your copy of Selling Through Tough Times from Amazon or Barnes & Noble! Click here to purchase the latest edition of Value-Added Selling! Interested in our public seminar offerings? Click here to learn more. *** Thank you for tuning in. Our show is updated weekly with the questions you ask. So, please go to the home page to ask the question that you want answered. Thank you to our production team at The Creative Impostor Studios. Be sure to follow our show in your favorite podcast app and share this episode with a colleague or friend. And most importantly...make it a big day.

Someone just threw a rock at your baby.  Straight out of left field, in front of the whole world.  Now everyone is circling around, taunting, "Whataya gonna do about it?"Bad reviews are inevitably frustrating, but they can also be invaluably fruitful for your brand.Today Caleb and Brandon give you a powerful process for crafting responses to bad reviews and turning rude customers into a  powerful marketing force for your business.This one is super practical, packed, and backed with research and examples!Episode Highlights:0:00 Preview0:55 The Knuckleheads1:44 Emotional Responses3:08 What a Good Process Will Do For You3:50 Why Bad Reviews Are Actually Good5:39 5 Steps to Awesome Review Responses6:04 What you should NOT do7:18 An idiotic explanation8:35 Step 1: Start with Empathy10:40 Step 2: Apologize11:00 What the Public Actually Thinks11:39 Communicate Values12:30 The Power of Voicing as an Owner13:35 Ask for Forgiveness14:14 Provide a Solution (unreasonably generous)15:21 An Awesome Book on Service16:06 The Scary Statistics of Customer Complaints (see below)16:56 Review of the Process17:17 A Real Example19:21 Crafting the Powerful Response20:45 Being Specific and Accessible24:25 Should You Hire a Lawyer?25:10 How to Navigate Google Reviews26:00 Should I Hire a Company to Create Good Reviews?28:00 Active Solution vs. Reactive Solution28:30 Thank you for helping us reach our 10th episode!28:54 Exciting NewsLinks mentioned in this episode:Good Company (book) by Tim Miles: https://www.amazon.com/product-reviews/061566511X/ref=cm_cr_unknown?ie=UTF8&filterByStar=five_star&reviewerType=all_reviews&pageNumber=1#reviews-filter-barThe Scary Statistics of Customer Complaints (study): https://www.adrianswinscoe.com/2010/05/not-many-complaints-but-still-losing-customers/Sign up for our bonus-packed newsletters: https://frankandmaven.com/Do you have a marketing problem you'd like us to help solve? Send it to MavenMonday@FrankandMaven.com!Get a copy of our Best-Selling Book, The Maven Marketer Here: https://a.co/d/1clpm8a

Sasha and Peewee talk about flipping #thrift store, retail and garage sale items and all the bumps they experience along the way.  Whether you're brand new to #reselling or just looking to gain some additional knowledge, listen to Flips and Bumps and lets help each other make some money!This week:  -Sorry for any and all audio issues!-When Ebay sides with a seller instead of a buyer-(Goffs Insane) GI Gi Joe haul update-Have you ever returned something to a garage sale?-Goff gets creepy-The most expensive item ever sold on ebay-Tons of Garage Sale Finds and SO MUCH MORE!New episodes every Monday at FlipsAndBumps.com or wherever you get your podcasts from@FlipsAndBumps on Twitter and InstagramEmail us any questions or comments you have at FlipsAndBumpsPodcast@Gmail.com#goodwill , #goodwillfinds , #resellercommunity , #resell , #reseller , #flip , #thrift , #pawn , #pawnshop , #garagesale , #garagesales , #estatesale , #fleamarket ,  #auctions, #bolo , #ebay , #ebaysales , #ebayseller , #ebayreseller, #videogames, #ebayresellercommunity, #podcast , #toys , #vintagetoys, #vintageclothingFlip Dat Turkey!

Stop ignoring customer complaints because they may hold some important truths for your business. Yes, there is a group of people who are never happy about anything and will nitpick any shortcomings. They are not the focus of our discussion.  Instead, consider whether you have grown so resistant to negative feedback, that you ignore anything [...] The post Stop Ignoring Customer Complaints appeared first on Ken Okel.

In this episode, Mike and Larry discuss how the high humidity and temperatures here in New Jersey are breeding fungus and other issues in lawns. Larry and Mike discuss handling these issues when customers call. They also talk about handling a recent difficult customer. @coastalfertilization @sidehustlesquadpodcast Save 10% on KUJO Yardwear: https://www.kujo.com/?utm_source=sidehustlesquadpodcast&promotion=10sidehustle

We live in an era where ancient wisdom is now an accessible commodity. People seeking answers are now considered to be consumers, and there's a menu of service providers helping them uncover intangible possibilities with the assistance of commercial technology. Spirituality has become a thriving industry - but is it accurate to call spirituality a business at all? Giving fascinating insights for both service providers in the spiritual space and consumers who seek spiritual guidance, Megan and Ryan are joined by special guest Jason Freeland. Jason's company Outlook Amusements is the parent company of California Psychics, one of the most well known brands connecting everyday people with psychic advisors across a variety of modalities, from psychics and mediums to tarot readers, astrologers, numerologists and beyond. This episode is a walk across the bridge connecting the ethereal and material worlds together. As someone who had a front row seat working with the iconic 1990s psychic hotlines, Jason has seen our industry evolve over time. He's witnessed firsthand the transformative power of psychic work and reveals the ins and outs of how he runs such a flourishing business, addressing topics such as onboarding practitioners, handling customer complaints, navigating frauds, and adapting to new technologies and changes in consumer behaviors. He even offers a convincing truth about the notion of "selling spirituality" - a perspective that changed our minds entirely about "the business of spirituality," prompting us to reconsider the way we brand and market ourselves. About Jason Freeland:Jason Freeland has been working in new age marketplace businesses for over 30 years. In 1991, Freeland stumbled into the spiritual wellness business by producing the Psychic Friends Network. Freeland has also written and directed the feature film adaptation of James Ellroy's Brown's Requiem and a second feature, Garden Party. Freeland holds a bachelor's degree from the University of Pennsylvania and attended USC's School of Film and Television. Outlook Amusements, Inc. was founded by Jason Freeland and Tim Youd, who met during a “junior year abroad” program at Oxford University during their college years. In 1995, they started their production company in conjunction with Western International Media. At the time, Western was the largest independent media buying agency in the world. In 1997, Freeland and Youd bought out Western's interest in their business and soon thereafter developed the largest online live psychic and astrology network, which they sold to Keen.com in 2000. Keen.com (now called Ingenio, Inc.) was a Bay-area incubated startup focused on the delivery of live advice via the telephone and computer. Today, Freeland continues to run Outlook Amusements, which primarily operates California Psychics.Connect with Jason and California Psychics:Find Jason on LinkedInCalifornia Psychics website: californiapsychics.comDownload the California Psychics app on App Store and Google PlayFollow California Psychics on Instagram and FacebookAdditional Resources:Clairannoyance InstagramClairannoyance TikTok Clairannoyance WebsiteMegan's InstagramMegan's TikTokMegan's WebsiteRyan's InstagramRyan's TikTokRyan's Website

In this podcast episode, Richie Rich and Dillan are joined by guest Tariq Elbury to discuss various topics related to the timeshare industry. They talk about Tariq's journey into the business and his experiences with closing deals and handling customer complaints. They also touch on the reasons why people may want to cancel their timeshare purchases and how to address objections and doubts during the closing process. The conversation also explores the perception of timeshare representatives being aggressive and the importance of building a friendly relationship with customers. The episode ends with reflections on personal growth and advice for those considering entering the industry. The Journey into the Timeshare Industry [00:02:16] Tariq shares his motivation for getting into the timeshare industry and how he made the decision to pursue it. Dealing with Customer Complaints during Closings [00:04:31] The hosts discuss the challenges and experiences of dealing with customer complaints during the closing process. Understanding Customer Trust and Hot Buttons [00:07:33] Tariq explains the different levels of trust customers may have and how dealers navigate hot buttons during the closing process. Topic 1: Reasons for Cancelling Timeshares [00:08:27] Discussion on the main reasons people want to cancel timeshares, including third-party influence and lack of understanding. Topic 2: Uncovering Objections in the Closing Process [00:09:32] Exploration of how closing agents uncover objections through paperwork and third-party stories to address buyer's remorse and other concerns. Topic 3: Buyers' Intentions and Preconceived Notions [00:13:45] Insight into buyers' knowledge and intentions regarding timeshares, including preconceived notions and the point in the presentation where they express interest. The importance of vacation ownership [00:16:08] Discussion on the difference between timeshare and vacation ownership, including flexibility and travel options. Aggressiveness of timeshare representatives [00:17:45] Exploration of whether timeshare representatives are aggressive and the reasons behind their behavior. The warm-up process in sales [00:19:32] Explanation of the warm-up process in sales, including the importance of building rapport and finding common interests with potential customers. The Journey into Timeshare [00:24:37] Richie Rich discusses the flexibility and value of learning from experienced individuals in the timeshare industry. Congratulating Richie Rich [00:25:26] Dallas congratulates Richie Rich on his growth and success in the timeshare industry. Taking Risks and Embracing Failure [00:26:58] Richie Rich encourages listeners to take advantage of their environment, make moves, and embrace failure as a stepping stone to success. --- Support this podcast: https://podcasters.spotify.com/pod/show/richard-roberts4/support

This week the Crew is joined by Brittany and Kelsey to talk about a few fun trips and Aviation topics.Wrap up on Yellow StoneStaffTraveler is growing and we are so happy for them Brittany goes to Hawaii and Zeds on the HawaiianHow the Heat affects work In PHXFamily of 12 on the stand by listCustomer Complains from Thomas CookOut Takes✈️StaffTraveler is a great app that can assist you in your non-rev travels! Use it to find the loads for your non-rev travel!  Use this to sign up and get entered into a free weekly raffle:https://stafftraveler.com/nonrevlounge✈️Don't forget your PERX.COM discount!! Use NONREVPOD30 https://www.perx.com/nonrevloungepodcastThanks for supporting our show,we really appreciate it!Find us on Instagram @NonRevLoungePodcast and Twitter @NonRevLoungePod.If you have any questions or feedback please feel free to reach out to us via email at: Nonrevloungepodcast@gmail.com

In this episode, Mike and Larry talk about managing customers' issues and complaints. Larry discusses issues he's dealt with in the past and with current customers.  Mike and Larry also share some funny stories and customer interactions over the years.  They also discuss responding to customer complaints and doing a thorough investigation. @coastalfertilization @sidehustlesquadpodcast

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Leadership is a skill. And like all skills, it can be learned. Sure, some people may possess good leadership skills from the get-go but they're not impossible to pick up through practice. The trick is to never stop learning.  This is the kind of mindset that Sarah Hammond, President of Atlas Electrical Air Conditioning Refrigeration and Plumbing Services, Inc has consistently applied with her life. When she worked full time for the company in 2008, she had little to no practical knowledge about the company that her father and brother ran all their lives.   But with her strong determination to learn, Sarah learned the ropes and eventually took over as president four years later in 2012. This is the same attitude that she took with her when she realized that there was a lot of room for her to grow her leadership skills. Sarah understood that there was a lot to learn about people, and so she began the journey that would lead her to personality tests.  In this episode of the Service Business Mastery podcast, Sarah shares several nuggets of leadership wisdom with our hosts Tersh and Josh. The trio also talk about the customer disputes, how best to handle them, and the options contractors have in settling them.    In this episode we discuss: How taking this personality test can help you lead better  Good leadership is all about tailoring your approach to different personalities  How the Better Business Bureau can help contractors settle disputes with customers    Check out these resources we mentioned during the podcast: This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website). Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group   Meet the Guest: Sarah Hammond is the President of Atlas Electrical Air Conditioning Refrigeration and Plumbing Services, Inc.  LinkedIn: https://www.linkedin.com/in/sarah-hammond-atlas/ Instagram: https://www.instagram.com/sarah_atlasrgv/ Website: www.atlasrgv.com Email: sarah@atlasrgv.com TikTok: https://www.tiktok.com/@sarahhammondphoenix   Meet the Hosts: Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn. Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.   Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

In this episode of We the Sales Engineers Podcast, I share with you a talk I recently delivered at SAP Customer Experience through the invitation of Jan-Erik Jank. The talk is entitled “Never Apologize: Five Steps to Convert a Pissed Off Customer.” In this episode, I provide you with the most critical steps you could take to handle difficult and potentially frustrating customer situations with the goal of saving your partnership with your customer. wethesalesengineers.com/show248

EPISODE 177 | We've all been there; you buy something, or pay for a service, only to learn you've been ripped off. Many of us get angry, but some of us actually file a formal complaint with the Consumer Financial Protection Bureau. On this episode, Dr. Buster returns to quiz Nick on the Top 10 Most Filed Consumer Complaints in America. PLUS... Buster and Nick share real-life scenarios from their own past, how bad does it have to get before you file a formal complaint?, booty-clapping for your tenants, how much money does the average consumer get back after filing a complaint?, Nick rants about different industries, telemarking scams, and MUCH more. ---------------------------------------------- You could have been listening to this very episode EARLY and 100% AD-FREE as a 10ish Pod+ member. Sign up now to get future episodes before anyone else, with zero ads; you'll also get monthly bonus episodes not available anywhere else, free swag, and more. Get more info at https://www.10ishpod.com/plus. ---------------------------------------------- NEWSLETTER: https://www.10ishpod.com/newsletter REDDIT: https://www.reddit.com/r/10ishPod YOUTUBE: https://www.youtube.com/10ishpodcast TWITTER: https://www.twitter.com/10ishpod INSTAGRAM: https://www.instagram.com/10ishpod ---------------------------------------------- Listen to the podcast, Starfleet Leadership Academy - Leadership Through Star Trek, on any podcast app or at https://www.starfleetleadership.academy. ---------------------------------------------- 10ish Podcast Ad Music (10ish Pod+): Funk Game Loop by Kevin MacLeod (incompetech.com)  Link: https://incompetech.filmmusic.io/song/3787-funk-game-loop License: http://creativecommons.org/licenses/by/4.0 Background Music during 10ish Podcast Reviews: Monkeys Spinning Monkeys by Kevin MacLeod https://incompetech.filmmusic.io/song/4071-monkeys-spinning-monkeys Learn more about your ad choices. Visit podcastchoices.com/adchoices