Podcasts about customer complaints

Most unhappy guests will never complain. They will just leave.And if your team is not paying attention, you may not know there was a problem until the review shows up or the guest never comes back.In this episode, Chris breaks down how to spot guest issues before they are spoken and how to handle complaints in the moment.Because a guest who complains is not always the problem.Sometimes they are giving you one last chance to fix it.If your team is not reading the room or asking better questions, you are probably missing patterns that cost you repeat business.Bad nights happen. But bad nights handled well can become loyalty stories.

What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones    

Pippa Hudson follows up with consumer journalist Wendy Knowler on several companies who’ve acknowledged problems with their products and have tried to fix them. Lunch with Pippa Hudson is your respite from hard news, a space to explore, taste, read, and reflect. Hosted by former journalist Pippa Hudson, the show embraces lifestyle in all its forms, guided by her adventurous spirit. Each week also covers consumer issues, plus conversations on health, wealth and the environment. Thank you for listening. Catch the show live on Primedia+ weekdays from 1 pm to 3 pm (South African time) https://buff.ly/NnFM3Nk Find more from the show, and all catch‑up podcasts on Primedia+ https://buff.ly/xGkqLbT Subscribe to the CapeTalk newsletters to stay up to date https://buff.ly/sbvVZD5 Let’s keep the conversation going online: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567See omnystudio.com/listener for privacy information.

Pippa Hudson follows up with consumer journalist Wendy Knowler on several companies who’ve acknowledged problems with their products and have tried to fix them. Lunch with Pippa Hudson is your respite from hard news, a space to explore, taste, read, and reflect. Hosted by former journalist Pippa Hudson, the show embraces lifestyle in all its forms, guided by her adventurous spirit. Each week also covers consumer issues, plus conversations on health, wealth and the environment. Thank you for listening. Catch the show live on Primedia+ weekdays from 1 pm to 3 pm (South African time) https://buff.ly/NnFM3Nk Find more from the show, and all catch‑up podcasts on Primedia+ https://buff.ly/xGkqLbT Subscribe to the CapeTalk newsletters to stay up to date https://buff.ly/sbvVZD5 Let’s keep the conversation going online: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567See omnystudio.com/listener for privacy information.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas discuss the challenges of handling difficult customer complaints, specifically a negative review following a diagnostic process and the denial of repair work. They dive into the importance of clear communication, setting expectations with consumers, and defending the value of professional diagnostic procedures. Throughout the conversation, they emphasize the need for industry-wide improvement, highlighting how prioritizing quality repairs and properly educating both staff and customers can help move the automotive industry in a better direction.00:00 Client disputes repair charges04:23 Diagnostic process and repair decision06:32 Challenges of Dealing with Customers12:13 Discussing steak pricing strategies14:11 Handling customer expectations16:25 Discussing repair pricing strategy22:10 Ensuring quality car repairs24:46 Surrounding yourself with success26:35 Frustrations in the auto repair business32:03 Challenges of business growth35:45 Focusing on quality and process37:05 Why we started the show40:35 Technician frustrations over pricing

Welcome to the chaotic, beautiful, and brutally honest world of Ravneet Gill. In this episode, the acclaimed chef and Junior Bake Off judge peels back the curtain on the grueling realities of hospitality. Ravneet opens up about the messy middle of launching her hit London restaurant, Gina, navigating the dual guilt of motherhood and entrepreneurship, and learning to let go of perfectionism. She also shares hilarious anecdotes about accidentally convincing the internet David Blaine was moving into her restaurant and reflects on how getting fired from her dream job paved the way for her ultimate success. ============================================== ♨️Still bloody HUNGRY? Course ya are. Each week I spend 15 hours writing my newsletter. It'll take you 5 mins to read. Full of wisdom from the biggest names in food and drink. Subscribe here - https://hungryfeast.beehiiv.com/

As companies grow and rely more on technology, they often lose the close connection they once had with customers. This "scaling paradox" creates a distance between business leaders and genuine customer feedback, while frontline teams, who interact with customers daily, are often overlooked. That disconnect makes it harder for your business to stay competitive. In this episode of Doing CX Right®, Stacy Sherman talks to Michael Nguyen, who leads Customer Intelligence at Enterpret and has held key roles at Asana and Figma, about how to turn customer complaints into opportunities for loyalty and profitable growth. You'll learn how modern feedback systems and AI reveal patterns in what customers think and feel, which enables leaders to make smarter, faster business decisions. Michael shares examples from companies he works with, like Canva, that show how "closing the loop" by listening, responding, and learning from every customer drives measurable impact. Listen now to discover proven ways to transform customer pain into your most powerful driver of innovation and success. Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies. Book time with Stacy here.

Ola Electric’s founder and senior officials have been booked after a 38-year-old engineer died by suicide, alleging workplace harassment. The incident is yet another setback for the company, which is already grappling with mounting consumer complaints, product quality issues, and a fast-eroding market share. So what exactly is the current issue, and what has been happening inside Ola?See omnystudio.com/listener for privacy information.

Andy provides updates on the construction of a material bin pad, detailing its design and purpose for storing various landscaping materials. He also shares a significant business challenge, recounting the loss of a major maintenance contract and the resulting need to restructure routes and manage customer expectations. Furthermore, he answers listener questions, offering advice on handling customer complaints professionally and discussing equipment choices like the Bobcat E20 and Pave Tool clamps, while also addressing a curious incident involving a stolen mower.

Customer complaints can set up course corrections for companies that are going off road! The keys to getting back on track are 1) listening to the customer (not just hearing), 2) being humble enough to accept the criticism, 3) and being smart enough to fix the problems! In many cases, the complaints have a common thread that make the course correction that much easier to recognize.Support the show

The watchdog that settles disputes about essential services like electricity and gas believes it should be mandatory for water suppliers to sign up to the scheme. Utilities Disputes is an independent disputes resolution service; its compulsory for gas and electricity companies and broadband installers to be part of the scheme. But it's voluntary for water suppliers. It comes after Checkpoint revealed 13,000 Watercare smart meters are not working properly, leaving some customers struggling to pay big catch-up bills and frustrated by Watercare's service. Watercare is a voluntary member of Utilities Disputes, which means it has to refer any complaints to the service, customers can't make complaints directly. Utilities Disputes Commissioner Neil Mallon spoke to Lisa Owen.

Does That Make Me Crazy? Customer Complaints, And Diarrhea Learn more about your ad choices. Visit megaphone.fm/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Does That Make Me Crazy? Customer Complaints, And Diarrhea Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever opened your inbox to find a customer complaint that instantly spiked your blood pressure? If you're in business, it's not a matter of if but when it will happen. In this episode of the Opt-In Podcast, Melissa walks you through how to reframe customer complaints as valuable feedback, the biggest mistakes businesses make when responding, and a proven strategy for handling criticism with professionalism and empathy. You'll learn why your response matters more than the complaint itself — and how managing complaints well can actually grow your brand loyalty. In this episode, you'll learn:✅ Why you should view customer complaints as a gift✅ The common mistakes to avoid when responding to negative feedback✅ How to acknowledge complaints without being defensive or over-apologizing✅ Why consistency is critical to protecting your brand✅ The exact steps to gather facts and create a timely, professional response✅ How to train your team to handle complaints the right way✅ When it's time to fire a toxic client (and how to spot the red flags)✅ How to turn criticism into a growth opportunity and stronger customer loyalty Key Takeaway:How you handle a complaint is more memorable than the complaint itself. Developing a clear, consistent process for addressing negative feedback can strengthen your brand, increase customer trust, and even unlock new stages of business growth. Connect with Melissa:

Poor order accuracy is a fast way to lose customers and gain one-star reviews, Ovation’s CEO and Founder Zack Oates tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Oates sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss why even though most customer complaints are about food, it’s more important for restaurants to address grievances about accuracy and service. He also comments on why a bad review is a gift. See omnystudio.com/listener for privacy information.

Send us a text! (Your number stays private)As a digital product creator, I know the heart-racing moment when a customer feedback notification pops up. If it's positive, great! If it's negative, well, it might be just enough to send you into an all-day spiral. But guess what? Negative reviews aren't the business-killer you might think they are! Over the years, I've learned that customer reviews aren't something to fear, but an opportunity for growth.In this episode, I want to help you rethink everything you know about customer feedback. From mindset shifts that can save your sanity to practical tips for turning criticism into opportunity, I'll break down the art of handling reviews like a pro. You'll learn how to protect your mental space, respond strategically, and use feedback as a powerful tool for business growth.If you're an online entrepreneur tired of letting customer reviews amp up your anxiety, this episode will be a game-changer. I hope it helps to transform your relationship with feedback, showing that every review - good or bad - is just another stepping stone on your path to success. Get ready to change how you see customer feedback forever!01:57 - Three mindset shifts that will totally change how you look at customer reviews06:03 - Practical ways to keep negative feedback from ruining your whole day (or week!)13:59 - How to respond to feedback effectively, and when you shouldn't respond at all19:59 - Tips for turning customer feedback into a great business assetLinks & Resources:Episode 137, 5 Reasons Your Digital Products Aren't Selling (And How to Fix Them)Episode 64, TPT Feedback: The Good, the Bad, and the…Constructive? Episode 7, Boost Your Sales with Featured Testimonials on TPTFollow me on Instagram @kristendoyle.co Check out my Everything Page: a one-stop shop for savvy selling!The Savvy Seller CollectiveJoin my private Facebook community: Savvy Teacher SellersMore resources for growing your TPT businessRate & review The Savvy Teacher Seller on Apple PodcastsShow Notes: https://kristendoyle.co/episode143Tired of worrying about WordPress updates and website maintenance? My worry-free WPCare Plan handles all your updates, security monitoring, and maintenance so you can focus on running your business. My team and I would love to be in your corner, taking your website off your plate.Learn more and get started at kristendoyle.co/care. Check out my Everything Page at https://kristendoyle.co/everything

Send us a textThis episode features Nick Brunacini, Terry Garrison, Pat Dale and John Vance.We want your helmet (for the AVB CTC)! Check this out to find out more: https://www.youtube.com/watch?v=Qg5_ZwoCZo0Sign up for the B Shifter Buckslip, our free weekly newsletter here: https://lp.constantcontactpages.com/su/fmgs92N/BuckslipShop B Shifter here: https://bshifter.myshopify.comAll of our links here: https://linktr.ee/BShifterPlease subscribe and share. Thank you for listening!This episode was recorded at the AVB CTC in Phoenix, AZ on March 14, 2025.Nick Brunicini and John Vance introduce a conversation about Silverback leadership principles with fire service veterans Pat Dale and Terry Garrison, exploring how internal culture directly impacts external service delivery.• Silverback leadership program currently contains two modules available on B-Shifter website with more being developed• Full program will eventually include nine modules with a two-day workshop• Inside-outside customer service approach forms the foundation of service delivery excellence• We discuss scenario-based leadership situations involving problem behaviors• Corrective, progressive and lawful discipline creates accountability without destroying morale• Department culture starts with leadership behaviors that cascade through ranks• The "kindness conspiracy" occurs when positive examples outperform negative ones• Fire service recruitment crisis stems from leadership problems, not compensation issues• Second chance management allows recovery from mistakes without career-ending consequences• Effective leaders assume good intent while still enforcing professional standardsThe 2025 Blue Card Hazard Zone Conference will be held September 29-October 3 in Cincinnati, Ohio, with Silverback leadership training included. Visit bshifter.com for registration information.

Not all customer complaints are created equalSee omnystudio.com/listener for privacy information.

How Customer Complaints Impact Loyalty and Retention  Shep interviews Bill Price, President & Founder of Driva Solutions and Amazon's first global vice president of customer service. He talks about his new book, Zero Complaints: The Path to Continuous Value Creation, and explores the aspirational goal of eliminating customer complaints to enhance customer retention, reduce costs, and increase revenue.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How do you get zero customer complaints?  What benefits do businesses gain by proactively eliminating customer complaints?  What is the cost of customer dissatisfaction?  Why is it important for company executives to engage directly with the customers?  What are the potential revenue losses associated with unresolved customer complaints?  Top Takeaways:    Striving for zero complaints is about aiming to continuously improve and provide value for the customer. While it may not be entirely realistic to have zero complaints, the aspiration drives companies to proactively identify and manage issues before they become a point of friction for the customers.    It costs more to attract new customers than to retain current ones. A frictionless experience can make customers more likely to buy more, return, and recommend a business to others. Customers with consistently positive experiences are more likely to share them with friends and family. Companies that focus on reducing complaints and enhancing the customer experience often see higher retention rates and increased revenue.    Frequent complaints should serve as signals that something in the business process needs fixing. Businesses must listen attentively to what customers say and capture feedback from the frontline employees.    Handling customer complaints can be costly for businesses. It involves maintaining support centers, training staff, and investing in the technology to manage issues. Reducing complaints means these expenses can be minimized, resulting in significant cost savings.    There's value in handling complaints well, as it can result in increased customer loyalty. However, it's to prevent complaints from happening in the first place. By eliminating common pain points, businesses can focus on delivering exceptional experiences rather than resolving issues.    Plus, Shep and Bill discuss the role of a Chief Problem Officer and how the presence of a CPO in organizations leads to happier customers and employees. Tune in!   Quote:   "When you treat your customers well and give them an easy, frictionless experience, not only will you keep them, but they'll tell their friends about your business.”    About:    Bill Price is the President & Founder of Driva Solutions, LLC. and the co-author of four books, including The Best Service is No Service, Your Customer Rules!, The Frictionless Organization, and his latest, Zero Complaints.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Most companies react to complaints after the damage is done. The best ones don't just fix issues—they predict and prevent them. In this episode, Stacy Sherman and Sid Banerjee, Medallia's Chief Strategy Officer, explore how AI-driven predictive customer experience helps businesses detect early warning signs, resolve issues before they escalate, and improve CX without waiting for complaints. Learn why traditional metrics fall short, how AI reveals hidden risks, and why automation is reshaping business success. Stop fixing. Start predicting. Because great experiences aren't reactive—they're anticipated. Learn more at Want to dive deeper into the future of CX? Join Stacy Sherman at Medallia Experience '25 to gain cutting-edge CX strategies and connect with industry leaders. Learn more     

Thanks to our Partners, NAPA TRACS, and Today's Class This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive. Ben Dexter, National Training Manager, NAPA TRACS Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Charlie Pixley, Charlie's Car Car, Clearwater, FL Show Notes Watch Full Video Episode Introduction to Digital Vehicle Inspections (00:00:00) Challenges of Implementing DVI (00:03:03) Leadership and Accountability (00:04:07) Charlie's Experience with DVI (00:05:02) DVI Evolution and Adoption (00:06:25) Ben's Insights on Change (00:07:56) The Importance of KPIs (00:09:41) Battling Priorities in Shops (00:13:01) Improving DVI Processes (00:16:40) Customer Perspective on DVI (00:18:53) Challenges in DVI Implementation (00:19:45) Consumer Engagement with DVI (00:20:26) AI and Technology in DVI (00:21:18) Importance of Customer Complaints in DVI (00:22:36) Professionalism in DVI Communication (00:23:40) Learning from Industry Peers (00:25:21) Benefits of DVI for Sales Growth (00:26:38) Leadership Role in DVI Implementation (00:30:49) 300% Rule in DVI (00:33:03) Creating Habits for Change (00:35:44) Leadership and Accountability (00:36:36) Key Performance Indicators (00:41:21) Start Simple and Improve (00:42:07) Constant Correction and Praise (00:43:55) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: 

One of the joys of ministry are the hundreds of armchair quarterbacks to critique our sermons, decisions, and direction for the church.  This is a podcast for your entire team as Dean shares practical insights on how to respond and handle those emails and complaints from church and community members.

Welcome to the SyncSpider Ecom Ops Podcast! We're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Tim Tebow, LIVE and in-person at Clay Clark's December 5th & 6th 2024 Thrivetime Show  Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively.   Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers.     Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free         This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively.   Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers.     Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free         This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit.  Find out more at: https://visperio.com/

Want to keep a bulletproof image in the marketplace, while still continuing to grow and hire new employees you know noting about? Want to learn to deal with customer complaints in a way where you loose less clients, keep a better reputation, and don't spend days of your life fighting upset clients? Then listen up- this episode is for you. In it, I talk about how to PREVENT the vast majority of complaints and quickly and effectively deal with the ones that still manage to slip through the cracks and still need dealt with. Enjoy   My socials: YouTube channel: https://www.youtube.com/@Caleb__trung Instagram: https://www.instagram.com/caleb__trung Facebook: https://www.facebook.com/calebtnguyen

Every business owner knows that there is one experience that we all share - handling customer complaints. In this consumerist world where money is being exchanged for products every day, complaints are to be expected. But how does this change when you're a Manifestor in business who has energy that activates customers in ways that they perhaps don't want? This episode is a challenging one for both consumers and business owners in the spiritual/personal development space. Do we need to reframe our expectations as customers? How do we learn to hold space for a customer's experience when it wasn't what was expected? What are our values as both creators and consumers? Join in the conversation! Incubator Calls are back for their final round of 2024 and you're invited! Experience what it's really like to feel the energy of being a Manifestor in an Incubator Call. Gather on Zoom for an open forum chat before heading into 1:1 breakout rooms to deeply connect with another Manifestor. Build a friendship with a Manifestor who can support you through your growth journey This November call round is available in US, AUS and EU time zones and it is Pay What You Can (finances won't stop you this time!). Click here to learn more! Connect with The Manifestor Community Instagram @themanifestorcommunity Find courses and freebies: themanifestorcommunity.com Connect with Holly's trauma-specific content Instagram @beingmewithcptsd

Jimmy Purdy is joined by David Marks, owner of a full-service auto repair and used car dealership. David emphasizes the importance of having the diagnosing mechanic perform the repair to avoid blame-shifting and unresolved issues. Jimmy and David dive into the challenges of managing multiple employees, stressing the need for integrity and effective leadership. They also explore the financial viability of flipping cars versus just performing repairs, sharing insights from their personal experiences.00:00 Keeping local tax revenue for well-managed municipalities.04:12 America's evolution: Horse to car to electric vehicles.09:33 Stopped accepting cars, too many waiting repairs.10:47 Nothing wrong with being an auto repairer.15:41 Issued repair credit to a dissatisfied customer.17:59 What do we do in tough situations?21:53 Let the diagnostician fix the identified issue.22:57 Plug cat causing Kia CVT transmission issues, possibly.27:03 Employees' home responsibilities affect job performance.29:57 Experienced interviewees often make the worst employees.33:32 Soft skills matter more than technical qualifications.37:20 Overconfidence leads to disillusionment and financial trouble.40:25 Dedication matters more than certification in automotive.42:56 Modernize training programs to meet industry standards.45:32 Committed automotive experience vital for dedicated applicants. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power!  https://youtu.be/J_wu4bCUC5M Turning Complaints into Loyalty: The Art and Science of Customer Complaints. In today's episode of the Making Dough Show, we'll dive into a crucial skill for any restaurant owner: how to transform a complaining customer into a loyal guest. Is it really possible to win over fussy customers? Customer complaints can be a goldmine for growth when handled right. I'll also break down how to calculate the lifetime value of your customers and share key strategies for resolving complaints that lead to lasting loyalty. Stay with me until the end as we explore the art and science behind turning complaints into opportunities for building stronger relationships with your guests!

Find your dream job today: gopromotive.com/jeffJeff Compton and Oscar Gomez discuss the value of ASE Certifications and explain how they help technicians identify their specialties and weaknesses, thereby improving through training and learning from failures. They discuss the challenges in the automotive industry, including the misdiagnosis of car issues due to rushing and the need for patience and mentorship for new technicians. As Oscar highlights the importance of motivating and supporting students and entry-level mechanics, Jeff underscores the necessity of properly conveying the worth of technicians' skills to customers.00:00 Anger about prioritizing emissions over safety inspections.05:45 Industry needs specific training for bilingual employees.07:50 Language barriers and cultural resistance to change.11:27 Disregard EGR fault, focus on the testing limit.14:51 Understanding principles without scientific physics, is an amazing approach.17:26 Car troubles? Tapping or diagnosing, I'm flexible.22:03 Identify weak points and focus on training.23:51 Enjoyed writing the annual test and showed the importance of feedback.27:21 California admissions diagnostician process requires alternative education.30:55 Mentor's tech becomes state rep, mentor cited.34:26 Advocate advises installing brakes, affecting car mechanics.38:13 New technicians need patience and understanding.41:38 Industry lacks patience, hindered quality and diagnosis.45:55 Car's hood and cowl ducts are plugged with litter.47:39 Addressing industry change, prioritizing business owner mentality.51:23 Striving for shop improvement and financial success.53:36 Supporting affordable tools, not wanting to struggle. Go to the ASTA Expo! REGISTER HERE

In this episode, Brittany Schindler of Rod's Japanese Auto Care in Bellingham, Washington, who was also the 2021 AAPEX Service Advisor of the Year, explains how service advisors can handle customer complaints with grace.

Join us as we dive into an insightful conversation with Jay Baer, a renowned customer experience and business growth expert. Discover Jay's unique approach to creating value, his latest book on the power of speed in business, and his intriguing side passion that connects deeply with his professional philosophy.About the GuestJay Baer is a business growth and customer experience author, researcher, and advisor. A 7th-generation entrepreneur, Jay has written 7 best-selling business books and created 6 multi-million dollar companies.He has consulted for more than 700 brands, including Nike, Oracle, IBM, and the United Nations. An inductee into the Professional Speakers Hall of Fame, this year Jay was voted the world's No. 1 Global Guru for online marketing, and No. 2 Global Guru for customer experience. And in his spare time, he is the second-most-popular tequila influencer and educator on the planet.Relevant Linkshttps://www.instagram.com/jaybaer/https://www.linkedin.com/in/jaybaer/The Top 3 Key Learnings1. Value Creation: Continuously focus on adding value in every interaction to build lasting customer relationships.2. Speed and Responsiveness: In a time-sensitive world, being fast and responsive is a competitive advantage that customers greatly appreciate.3. Empathy in Service: Personalized and empathetic interactions, even small gestures, can leave a profound and positive impact on customers.Chapters00:00 Game Start 00:33 Introduction of Jay Baer 01:05 Jay Baer's Background and Values 02:13 The Importance of Adding Value 04:31 Learning from Negative Customer Experiences 07:22 Positive Customer Service Experience with Delta Airlines 09:56 Handling and Learning from Customer Complaints 12:54 Building a High-Quality Customer Service Team 16:15 Balancing Standardization and Personalization 18:29 Leadership Qualities for Exceptional Customer Experience 20:00 The Future of Customer Experience and AI 22:30 How to Contact Jay Baer 24:11 Jay's Golden Nugget on AI and DataWe value your feedback and would love to hear your thoughts on this episode. Please follow and subscribe to the CX Goalkeeper Podcast using the links below:- https://www.cxgoalkeeper.com/Podcast- Apple Podcast: https://apple.co/3qYr4nh- Spotify: https://bit.ly/3GhCGXeCXGK- https://www.youtube.com/@cxgoalkeeper

I go over 11 tactical lawn care tips under 27 minutes to help you learn from my mistakes!   00:00 Handling Non-Paying Customers 00:44 Dealing with Yard Garbage Issues 01:35 Customer Complaints About Pricing 02:29 When to Move Out of a Storage Container 04:20 Finding a Temporary Storage Solution 05:15 Paying High Performers 10:35 Letting Employees Go 16:12 Retaining Employees During Winter 18:10 Responding to Customer Complaints 19:11 Understanding Efficiency Scores 21:13 Handling Lawsuits and Legal Threats    

Links Use code GGE to save from Exponent Edge Get HGC Tickets Episode Outline (0:00) Introduction (1:09) Building a Home Gym in a Confined Space (14:04) Product Development and Patents (36:38) Challenges of Pre-Orders and Customer Complaints (37:34) Pre-orders and Incentives (39:29) The Infinity Bench (46:40) The Infinity Arm (50:45) Unique Barbells (55:34) Calf Training with the Flex Wedge and Calf Cups (1:04:21) Partnerships in the Home Gym Community (1:07:07) Experiences at Home Gym Con (1:11:54) Future Plans --- Support this podcast: https://podcasters.spotify.com/pod/show/garage-gym-experiment/support

Ever wondered if a customer complaint could actually be the key to unlocking untapped potential in your pet business? The truth is that behind every complaint lies a valuable opportunity waiting to be discovered. This week, as we explore strategies to not only manage complaints but to leverage them as stepping stones toward service excellence. We'll explore real-life examples and practical strategies to handle complaints effectively, but also leverage them as catalysts for growth. From turning dissatisfied clients into loyal advocates to refining your service offerings based on customer feedback, you'll gain insights that can revolutionize the way you approach customer relations. Whether you're a seasoned entrepreneur or a newcomer to the pet industry, understanding how to navigate and capitalize on customer complaints is essential for building a resilient and successful business. If you've ever felt at a loss for words when dealing with an upset customer, or if timely responses have been your Achilles' heel, this is the episode for you.

Have you ever faced a day that spiraled out of control despite your best efforts? Maybe it was due to a misunderstanding with a client about their pet's needs or an unexpected hiccup in your scheduling. We know it happens to the best of us, and that's exactly why this episode is crucial. We're going to show you exactly how to turn the tide, enabling these road bumps to set you apart in this competitive market. But first, we are going to address the feeling we all have when our unhealed trauma comes up from "being in trouble." Handling customer complaints in the pet-sitting business isn't just about damage control—It's a skill that has the potential to reshape your professional trajectory and solidify your standing as a respected leader in your field. It is acknowledging the personal growth journey that it gives us the opportunity to go down. Today, we're breaking down those barriers and turning customer complaints into stepping stones toward unparalleled success.

"Everyone should be a Chief Change Officer,” says Greg Morley in our latest exclusive interview on the Chief Change Officer podcast.Business is a bonded collective of people. Solve business issues with a high touch of humanity.Greg 's secret weapon in making Moët Hennessy—one of the oldest and largest wine and spirits conglomerates—DEI-proof involves a profound personal touch.A fun fact: Part of the LVMH group, Moët Hennessy comprises 26 houses with a reported revenue of 6.6 billion euros in 2023. Moët & Chandon, Krug, Veuve Clicquot, Hennessy, and Château d'Yquem are just some of the world-renowned LVMH wines and spirits brands that have become synonymous with the most prestigious origins and terroirs. These exceptional champagnes, wines, and spirits from around the world come together as a collection of rare brands where heritage and innovation, authenticity, and creativity converge.In our latest exclusive interview on the Chief Change Officer podcast, Greg walks us through his journey in four key areas:From Complaints to Leadership: The Call Center Foundation---How Greg's early experiences shaped his transformative leadership at Disney, Hasbro, and Moët Hennessy. Empathy, quick thinking, and unparalleled communication abilities have become the bedrock of his effective leadership and strategic HR management.Championing DEI at Moët Hennessy---Greg's journey to infuse Diversity, Equity, and Inclusion deeply into the heart of a global conglomerate. His approach? A blend of bold leadership and actively listening to the voices that matter most—the people. Greg has been pivotal in fostering an inclusive culture that celebrates diversity at every level.Customizing Change: DEI Challenges for a Diverse Portfolio---The rich diversity and complexity of Moët Hennessy's portfolio of brands and maisons mean that one size does not fit all in DEI initiatives. Greg's strategy? Tailored DEI programs that respect and reflect the unique identity of each brand while aligning with the group's overarching values.Insights Beyond the Boardroom: 'Bond'---A preview of Greg's upcoming book, which offers powerful lessons on building bridges, not just within organisations but also in our everyday lives. This book fosters nurturing connections that transcend the superficial, in pursuit of true belonging and inclusion.Chief Change Officer: Make your laws of change. Ranked #1 podcast in Careers US on Apple Podcasts. Also available on Spotify, Amazon Music, Google Podcast, YouTube, and more. Subscribe and be inspired! You can reach the host via @thevincechan on Linkedin/Instagram/Threads.

Welcome to the SyncSpider Ecom Ops Podcast! Today, we're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/   Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com)   Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/   See Thousands of Case Studies Today HERE:  www.thrivetimeshow.com/does-it-work/  

 #LancasterCountyReport: Hertz sells off its 20,000 Teslas in part due to customer complaints about EV infrastructure.  Jim McTague, former Washington Editor, Barrons. @MCTagueJ.  Author of the "Martin and Twyla Boundary Series."  #FriendsofHistoryDebatingSociety https://www.motortrend.com/news/hertz-ev-fleet-sale-tesla-report/ 1942 Armistice Day Lanaster PA

This week, we delve into the Stack Overflow Survey, compare AWS and Azure, and discuss why everyone loves "Coding at Google." Plus, thoughts on the new Mobile Passport Control App and Global Entry. Watch the YouTube Live Recording of Episode (https://www.youtube.com/watch?v=V9W_WdnDWMg) 449 (https://www.youtube.com/watch?v=V9W_WdnDWMg) Runner-up Titles That is part of the podcast I am going to have a change of pants for that They're very good notes “Buildies” Of course they are The Internet is a series of tubes… filled with money The easiest way to make money is to have a lot of money Gobsmacked Rundown Mobile Passport Control (MPC) (https://www.cbp.gov/travel/us-citizens/mobile-passport-control) Stack Overflow Developer Survey 2023 (https://survey.stackoverflow.co/2023/#ai-sentiment-and-usage) Amazon's Silent Sacking (https://justingarrison.com/blog/2023-12-30-amazons-silent-sacking/) AWS Overhauls 60,000-Person Sales Team to Fix ‘Fiefdoms,' Customer Complaints (https://www.theinformation.com/articles/aws-overhauls-60-000-person-sales-team-to-fix-fiefdoms-customer-complaints) Coding at Google (https://textslashplain.com/2024/01/02/coding-at-google/) Relevant to your Interests Dropbox spooks users by sending data to OpenAI for AI search features (https://arstechnica.com/information-technology/2023/12/dropbox-spooks-users-by-sending-data-to-openai-for-ai-search-features/) Exclusive: GM's Cruise robotaxi unit dismisses nine execs after safety probe (https://www.reuters.com/business/autos-transportation/gms-cruise-robotaxi-unit-dismisses-nine-people-after-safety-investigation-2023-12-13/) Apple Makes Security Changes to Protect Users From iPhone Thefts (https://www.wsj.com/tech/personal-tech/apple-iphone-ios-update-stolen-device-protection-698d760e) Apple's new iPhone security setting keeps thieves out of your digital accounts (https://www.theverge.com/2023/12/12/23998665/apple-stolen-device-protection-face-touch-id-icloud-account-vulnerability-ios-17-3-beta) The Rise and Fall of the ‘IBM Way' (https://www.theatlantic.com/magazine/archive/2024/01/ibm-greatest-capitalist-tom-watson/676147/) Tesla recalls nearly all vehicles sold in US to fix system that monitors drivers using Autopilot (https://apnews.com/article/tesla-autopilot-recall-driver-monitoring-system-8060508627a34e6af889feca46eb3002) Want to Store a Message in DNA? That'll Be $1,000 (https://www.wired.com/story/store-a-message-in-dna/) Google's GitHub Copilot competitor is now generally available (https://techcrunch.com/2023/12/13/duet-ai-for-developers-googles-github-copilot-competitor-is-now-generally-available-and-will-soon-use-the-gemini-model/) Sourcegraph Cody is Generally Available (https://sourcegraph.com/blog/cody-is-generally-available) The Besties' Revenge: How the ‘All-In' Podcast Captured Silicon Valley (https://www.theinformation.com/articles/the-besties-revenge-how-the-all-in-podcast-captured-silicon-valley) Pipe Dreams: The life and times of Yahoo Pipes (https://retool.com/pipes) InfoWorld's 2023 Technology of the Year Award winners (https://www.infoworld.com/article/3711524/infoworlds-2023-technology-of-the-year-award-winners.html) DHH on LinkedIn: This is our cloud spend over the last 12 months. Can you tell when we… (https://www.linkedin.com/posts/david-heinemeier-hansson-374b18221_this-is-our-cloud-spend-over-the-last-12-activity-7142603347013844992-MseI/) Apple Plans Rescue for $17 Billion Watch Business in Face of Ban (https://www.bloomberg.com/news/articles/2023-12-18/apple-plans-rescue-for-17-billion-watch-business-in-face-of-ban) Google to Pay $700 Million in Play Store Settlement (https://www.wsj.com/tech/google-to-pay-700-million-in-play-store-settlement-28bed6b6?st=gof21ww45isoe8a&reflink=article_copyURL_share) The Rule of X (https://x.com/BessemerVP/status/1736814812292952557?s=20) Practical Magic: Improving Productivity and Happiness for Software Development Teams (https://engineering.linkedin.com/blog/2023/practical-magic--improving-productivity-and-happiness-for-softwa) The Big Cloud Exit FAQ (https://world.hey.com/dhh/the-big-cloud-exit-faq-20274010) Pro Take: The Cloud Isn't The Answer to All IT Problems—At Least for Now (https://www.wsj.com/articles/pro-take-the-cloud-isnt-the-answer-to-all-it-problemsat-least-for-now-2af43219?st=nwqof55uzxml475&reflink=mobilewebshare_permalink) Comcast says hackers stole data of close to 36 million Xfinity customers (https://techcrunch.com/2023/12/19/comcast-xfinity-hackers-36-million-customers/) Who will buy VMware's end-user compute products? (https://www.theregister.com/2023/12/19/vmware_euc_sale_speculation/) Deploy web apps anywhere (https://kamal-deploy.org/) A Look Back at Q3 '23 Public Cloud Software Earnings (https://cloudedjudgement.substack.com/p/a-look-back-at-q3-23-public-cloud?utm_source=post-email-title&publication_id=56878&post_id=139963148&utm_campaign=email-post-title&isFreemail=true&r=2l9&utm_medium=email) End of Life (https://endoflife.date/) VMware's Cheaper New Bundles May Drive Up Costs (https://www.forbes.com/sites/stevemcdowell/2023/12/21/why-your-costs-may-go-up-with-vmwares-cheaper-new-bundles/?sh=3098f0d61b14) Intel CEO says Nvidia's AI dominance is pure luck (https://www.tomshardware.com/pc-components/gpus/intel-ceo-says-nvidias-ai-dominance-is-pure-luck-nvidia-vp-fires-back-says-intel-lacked-vision-and-execution) Sam Altman's Knack for Dodging Bullets—With a Little Help From Bigshot Friends (https://www.wsj.com/tech/ai/sam-altman-openai-protected-by-silicon-valley-friends-f3efcf68?st=7ut2w92w2px1b9c&reflink=article_copyURL_share) Reddit's CEO takes a victory lap (https://www.threads.net/@carnage4life/post/C1N-ilELo9Y/?igshid=MzRlODBiNWFlZA==) The eternal struggle between open source and proprietary software (https://techcrunch.com/2023/12/26/the-eternal-struggle-between-open-source-and-proprietary-software/?trk=feed_main-feed-card_feed-article-content) New York Times Sues Microsoft and OpenAI, Alleging Copyright Infringement (https://www.wsj.com/tech/ai/new-york-times-sues-microsoft-and-openai-alleging-copyright-infringement-fd85e1c4?st=z5d54e5urzlthil&reflink=article_copyURL_share) Broadcom Hands VMware Partners ‘Termination Notice' (https://www.crn.com/news/virtualization/broadcom-hands-vmware-partners-termination-notice) Investors Who Amassed The Most Unicorns Stepped Way Back In 2023 (https://news.crunchbase.com/venture/top-unicorn-investors-eoy-2023/) What comes after open source? Bruce Perens is working on it (https://www.theregister.com/2023/12/27/bruce_perens_post_open/) Clouded Judgement 12.29.23 - Year End Review (https://open.substack.com/pub/cloudedjudgement/p/clouded-judgement-122923-year-end?r=2l9&utm_medium=ios&utm_campaign=post) EU CRA: What does it mean for open source? - Bert Hubert's writings (https://berthub.eu/articles/posts/eu-cra-what-does-it-mean-for-open-source/) OpenAI's Annualized Revenue Tops $1.6 Billion as Customers Shrug Off CEO Drama (https://www.theinformation.com/articles/openais-annualized-revenue-tops-1-6-billion-as-customers-shrug-off-ceo-drama?utm_source=ti_app&rc=giqjaz) 2023 in Review: Reading and Writing Highlights (https://seroter.com/2024/01/01/2023-in-review-reading-and-writing-highlights/) The WELL: Bruce Sterling and Jon Lebkowsky: State of the World 2024 (https://people.well.com/conf/inkwell.vue/topics/540/Bruce-Sterling-and-Jon-Lebkowsky-page01.html) Remembering the startups we lost in 2023 (https://techcrunch.com/2023/12/30/remembering-the-startups-we-lost-in-2023/) Windows boss pledges to 'make Start menu great again' (https://www.theregister.com/2024/01/03/windows_11_start_great_again/) Amazon eliminated his role. Four months later, he's still getting paychecks. (https://www.businessinsider.com/senior-amazon-employee-aws-quiet-firing-remote-work-severance-package-2023-12) Nearly Half of Companies Plan to Eliminate Bachelor's Degree Requirements in 2024 (https://www.intelligent.com/nearly-half-of-companies-plan-to-eliminate-bachelors-degree-requirements-in-2024/) Observability in 2024: More OpenTelemetry, Less Confusion (https://thenewstack.io/observability-in-2024-more-opentelemetry-less-confusion/) LastPass prompting users to set a stronger master password (https://9to5mac.com/2024/01/03/lastpass-stronger-master-password/) Apple rejects the HEY Calendar from their App Store (https://world.hey.com/dhh/apple-rejects-the-hey-calendar-from-their-app-store-4316dc03) This might be the end of Carta as the trusted platform for startups (https://www.linkedin.com/posts/karrisaarinen_this-might-be-the-end-of-carta-as-the-trusted-activity-7149219878837583873-M2ea) Command line csv viewer (https://github.com/YS-L/csvlens) Alamo Drafthouse blames ‘nationwide' theater outage on Sony projector fail (https://www.theverge.com/2024/1/1/24021915/alamo-drafthouse-outage-sony-projector) Elon Musk Has Used Illegal Drugs, Worrying Leaders at Tesla and SpaceX (https://www.wsj.com/business/elon-musk-illegal-drugs-e826a9e1?reflink=share_mobilewebshare) Elon Musk's SpaceX launches first phone service satellites (https://www.theguardian.com/science/2024/jan/03/spacex-elon-musk-phone-starlink-satellites) Elon Musk is not understood (https://caseyhandmer.wordpress.com/2024/01/02/elon-musk-is-not-understood/) Elon Musk's X gets another valuation cut from Fidelity (https://www.axios.com/2023/12/31/elon-musks-x-fidelity-valuation-cut) 2024 Predictions (https://medium.com/@profgalloway/2024-predictions-a16e3cae1596) US fines Southwest Airlines $140M for 2022 IT meltdown (https://www.theregister.com/2023/12/18/us_fines_southwest_airlines_140m/) Scooter Company Bird Global Files Bankruptcy to Sell Itself (https://finance.yahoo.com/news/scooter-company-bird-global-files-070507154.html) 'everything' blocks devs from removing their own npm packages (https://www.bleepingcomputer.com/news/security/everything-blocks-devs-from-removing-their-own-npm-packages/) Office vacancy rate hits record high (https://www.cnn.com/2024/01/08/economy/office-space-vacancies-hit-a-record-high/index.html) The robots will make us more human (https://www.niemanlab.org/2023/12/the-robots-will-make-us-more-human/) Amazon's Twitch plans to slash staff: report (https://www.marketwatch.com/story/amazons-twitch-plans-to-slash-staff-report-ff30ddeb) Does kuberbetes make application development and delivery better? (https://newsletter.cote.io/i/140504484/got-java-apps-stay-on-top-of-security-patches-upgrades-and-out-of-support-apps) Mitchell reflects as he departs HashiCorp (https://www.hashicorp.com/blog/mitchell-reflects-as-he-departs-hashicorp) Quarterly Results | HashiCorp, Inc. (https://www.linkedin.com/posts/danlorenc_quarterly-results-hashicorp-inc-activity-7141026556419682304-BV66?utm_source=share&utm_medium=member_desktop) Mitchell reflects as he departs HashiCorp (https://www.hashicorp.com/blog/mitchell-reflects-as-he-departs-hashicorp) Quarterly Results | HashiCorp, Inc. (https://www.linkedin.com/posts/danlorenc_quarterly-results-hashicorp-inc-activity-7141026556419682304-BV66?utm_source=share&utm_medium=member_desktop) DocuSign surges amid report it is exploring buyout deal (DOCU) (https://seekingalpha.com/news/4046964-docusign-surges-amid-report-it-is-exploring-buyout-deal) Adobe walks away from its $20 billion Figma acquisition amid regulatory scrutiny (https://www.engadget.com/adobe-walks-away-from-its-20-billion-figma-acquisition-amid-regulatory-scrutiny-132203336.html?guccounter=1) IBM to acquire StreamSets and WebMethods from Software AG for $2.3B (https://techcrunch.com/2023/12/18/ibm-to-acquire-streamsets-and-webmethods-from-software-ag/) Thomas Graf on LinkedIn: Cisco to Acquire Cloud Native Networking & Security Leader Isovalent (https://www.linkedin.com/posts/thomas-graf-73104547_cisco-to-acquire-cloud-native-networking-activity-7143601826083356672-jmSP/) Flexera enters into definitive agreement to acquire Snow Software (https://www.flexera.com/about-us/press-center/flexera-enters-agreement-to-acquire-snow-software) Twilio CEO Lawson steps down after bruising activist battles (https://www.cnbc.com/2024/01/08/twilio-ceo-lawson-steps-down-after-bruising-activist-battles.html) Cisco to Acquire Isovalent to Define the Future of Multicloud Networking and Security (https://investor.cisco.com/news/news-details/2023/Cisco-to-Acquire-Isovalent-to-Define-the-Future-of-Multicloud-Networking-and-Security/default.aspx) HPE is in advanced talks to buy Juniper Networks for about $13 billion (https://x.com/BradCasemore/status/1744522655913357340?s=20) The companies employees don't want to leave in 2023 (https://resume.io/blog/the-companies-employees-dont-want-to-leave-in-2023) Nonsense ‘You didn't just succeed, you Exceled': Sydney man dubbed the ‘Annihilator' wins spreadsheet world championship (https://www.theguardian.com/australia-news/2023/dec/15/you-didnt-just-succeed-you-exceled-sydney-man-dubbed-the-annihilator-wins-excel-world-championship) The 52 definitive rules of flying (https://www.washingtonpost.com/travel/interactive/2023/flying-airport-etiquette/?pwapi_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJyZWFzb24iOiJnaWZ0IiwibmJmIjoxNzAyNzAyODAwLCJpc3MiOiJzdWJzY3JpcHRpb25zIiwiZXhwIjoxNzA0MDg1MTk5LCJpYXQiOjE3MDI3MDI4MDAsImp0aSI6ImNmM2M2ODZhLTA4MzItNGM0YS1iYWRjLTg0N2M1NzRhNDJkYyIsInVybCI6Imh0dHBzOi8vd3d3Lndhc2hpbmd0b25wb3N0LmNvbS90cmF2ZWwvaW50ZXJhY3RpdmUvMjAyMy9mbHlpbmctYWlycG9ydC1ldGlxdWV0dGUvIn0.IdztKBztAJw-CjJhPX2ne2tzRLtA2zP8-YTUfrbwPkg&itid=gfta&utm_source=substack&utm_medium=email) Neither Overhead nor Underground, PG&E Pilot Program Evaluates the Benefits of Putting Powerlines Right on the Ground (https://www.pgecurrents.com/articles/3901-overhead-underground-pg-e-pilot-program-evaluates-benefits-putting-powerlines-right-ground) Airline Amenities (https://www.threads.net/@airlineflyer/post/C1fKNbNOfjq/?igshid=MzRlODBiNWFlZA==) iPhone survives 16,000-foot fall after door plug blows off Alaska Air flight 1282 (https://arstechnica.com/gadgets/2024/01/iphone-survives-16000-foot-fall-after-door-plug-blows-off-alaska-air-flight-1282/) Reacting to Blackstone's holiday video (https://twitter.com/goodworkmb/status/1735458629921206521?s=46&t=zgzybiDdIcGuQ_7WuoOX0A) The Generation Gap | 2024 Lamb ad (https://www.youtube.com/watch?v=V1e0apyGASc) Conferences That Conference Texas, Jan 29, 2024 to Feb 1 (https://paper.dropbox.com/doc/The-Business-BS-Dictionary--CFtt8vL15hIcWTIAgoxIWH6nAg-xCwuOhkOT7Ts26WfLtsX8) CfgMgmtCamp, Feb 5-7th (https://cfgmgmtcamp.eu/ghent2024/) - Coté speaking. SCaLE 21x/DevOpsDays LA, March 14th to 17th, 2024 (https://www.socallinuxexpo.org/scale/21x) - Coté speaking (https://www.socallinuxexpo.org/scale/21x/presentations/we-fear-change), and there's still sponsorship slots. KubeCon EU Paris, March 19-22 (https://events.linuxfoundation.org/kubecon-cloudnativecon-europe/) - Coté on the wait list for the platform side conference. DevOpsDays Birmingham, April 17-18, 2024 (https://talks.devopsdays.org/devopsdays-birmingham-al-2024/cfp) SDT news & hype Join us in Slack (http://www.softwaredefinedtalk.com/slack). Get a SDT Sticker! Send your postal address to stickers@softwaredefinedtalk.com (mailto:stickers@softwaredefinedtalk.com) and we will send you free laptop stickers! Follow us: Twitch (https://www.twitch.tv/sdtpodcast), Twitter (https://twitter.com/softwaredeftalk), Instagram (https://www.instagram.com/softwaredefinedtalk/), Mastodon (https://hachyderm.io/@softwaredefinedtalk), BlueSky (https://bsky.app/profile/softwaredefinedtalk.com), LinkedIn (https://www.linkedin.com/company/software-defined-talk/), TikTok (https://www.tiktok.com/@softwaredefinedtalk), Threads (https://www.threads.net/@softwaredefinedtalk) and YouTube (https://www.youtube.com/channel/UCi3OJPV6h9tp-hbsGBLGsDQ/featured). Use the code SDT to get $20 off Coté's book, Digital WTF (https://leanpub.com/digitalwtf/c/sdt), so $5 total. Become a sponsor of Software Defined Talk (https://www.softwaredefinedtalk.com/ads)! Recommendations Brandon: The Quick Flip Go Bottle | 24 Oz (https://www.stanley1913.com/products/the-quick-flip-go-bottle-24-oz) How a 40-ounce cup turned Stanley into a $750 million a year business (https://www.cnbc.com/2023/12/23/how-a-40-ounce-cup-turned-stanley-into-a-750-million-a-year-business.html) Cup Fever (https://www.chartr.co/stories/2024-01-10-otc-the-stanley-cup-is-surging) Matt: Apple Watch 9 Coté: Patagonia 3-in-1 Parka. It is fucking expensive (https://www.patagonia.com/product/mens-tres-3-in-1-parka/28389.html) and iPhone 15 Pro Max Photo Credits Header (https://unsplash.com/photos/a-hand-holding-a-book-YybJHvU-GOQ) Artwork (https://unsplash.com/photos/man-holding-white-ceramic-teacup-QLqNalPe0RA)

A necessary part of any financial services firm's business is handling disputes that arise.  Whether it's a complaint from a customer, litigation, regulatory inquiries and investigations, firms need to have a well-thought-out process for handling these disputes.  In today's podcast, Oyster Consulting experts Ed Wegener, Evan Rosser and John Ivan discuss ·         how to approach the dispute review·         how to work with and manage interactions with key stakeholders·         managing the information gathering process ·         factors to consider when determining whether a complaint has merit·         keys to an effective investigation Oyster Consulting has the expertise, experience and licensed professionals you need, all under one roof. Follow us on LinkedIn to take advantage of our industry insights or subscribe to our monthly newsletter. Does your firm need help now? Contact us today!

In this podcast episode, Jen interviews Jordan, the co-owner of PSW Furnishings, a furniture company they started during the pandemic. They talk about the rapid growth of the business and how they handle customer complaints. Jordan highlights the importance of accepting feedback and using it to drive product improvements. They also touch on the challenges of starting a business and the personal growth that comes with it. Today we discuss:  Why is patience considered a critical attribute when starting a business? The importance of recognizing and establishing boundaries when working with your partner.  The practice of taking customer feedback and how it contributes to the success and growth of a business. Strategies for fostering positive and lasting connections with customers. Plus much more!   Connect with Jordan Follow her and the business on Instagram: @jordanalainementor and @pswfurnishings Follow the business on TikTok: @pswfurnishings Visit their website: www.pswfurnishings.com Need help with growing your product-based business? Check out profitableproductacademy.com   How To Get Involved: Get ready to elevate your business game with Served Neat - the podcast that's all about taking your business to the next level! We serve up expert advice on sales, marketing, mindset, and business strategies to help you make six-figures and beyond. Your host, Jen Hartmann, is the mastermind behind Neat The Agency. She's a PR strategist, coach, and marketing expert who helps business owners and their brands grow, scale, and succeed. When Jen isn't busy leading her team, developing new strategies, or setting goals for her company, she can be found sipping on a glass of bourbon, exploring new places, and hanging out with her sweet pup, Bruin. So, pour yourself a glass of your favorite bourbon and get inspired! Tune in to Served Neat to gain insider knowledge and learn how to start and grow your business like a pro. With Served Neat, taking your business to the next level has never been more fun!   Looking for more?  Sign up for our weekly newsletter -  Neat The Agency Connect with us on Instagram @neat_theagency Check out our blog If you're ready to start using PR for your own business, book a call with us!  

If you are getting a service, but don't like the job they are doing, do you say something? We let five calls say it all! Speak up or say nothing. Find out what the answer is in the podcast. Image Source: Getty Images

In this episode, Mike and Larry talk about some recent topics including what to do when a customer complains about service or about something an employee did.  Mike and Larry share some recent customer complaints about employees, that ended up not being true.  Mike and Larry discuss being like a detective, to investigate before jumping to conclusions and accusing an employee of wrongdoing.   @sidehustlesquadpodcast Save 10% on KUJO Yardwear: https://www.kujo.com/?utm_source=sidehustlesquadpodcast&promotion=10sidehustle https://www.lawntrepreneuracademy.com/ EQUIP Exposition (Save 50% with code: SIDEHUSTLE)

Hank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently. He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution that meets the customer's needs. He also highlights the value of thanking customers for bringing issues to your attention and using their feedback to improve your business. Show notes and more resources: https://fitnessbusinesspodcast.com/520    

***TIME SENSITIVE***The BEST automotive training event in the southeast is back, bigger and better than ever! DO NOT MISS OUT. Click here to register: https://geni.us/ASTE2023_____________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechIn this episode, David and Lucas are joined by popular content creator, Chris Enright. They discuss the credibility of reviews, the importance of training for technicians, the struggles faced by both shop owners and technicians in the industry, and the power of networking and self-assessment.Topics discussed:00:03:05 Apology, redemption, and offer to help.00:08:00 People are paranoid and accusatory.00:11:25 A Suspicious reviewer asked for discounts for problematic repair.00:16:28 "Crappy owners and techs, find better opportunities"00:24:48 Technicians should prioritize training for career growth.00:30:23 George had an epiphany about money.00:35:20 Raise prices as people complain about everything anyway.00:40:50 Investment disaster, anger, and costly uniform mistake.00:47:29 Poor marketing; reach new audiences with influencers.00:51:05 Paid for Matt's training to educate him.00:56:27 Networking changed business and improved family life.01:00:38 People learn to explain things faster.