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by Gary Audin You’ve added many remote workers who significantly expanded conferencing, collaboration, and call centers since the pandemic started. How well have your voice networks operated? Did you know that March 23, 2020 was globally the worst call quality day on record? We know this because 1.8 billion calls generating 36 billion data points were analyzed over a 3-month period using Virsae Service Management (VSM) artificial intelligence. Ross Williams, CSO of Virsae www.virsae.com and Gary Audin recorded this EDUcast that provides a briefing on the global call quality impact of COVID-19. Ross discusses: How voice traffic increased during the pandemic The voice quality problems encountered especially the lower MOS The limitations of traditional troubleshooting methods How bias and errors are introduced from manual data interpretation Where AI can rapidly zero in on the call quality problems What AI can discover such as eliminating the network, UC and CC applications, and discovering that something as simple as changing the CODEC in use can resolve problems How VSM customers use the AI generated results to improve their call quality What you will learn in this EDUcast: Call quality data Poor call quality Call quality improvements Visibility CX measurement Analytics done right The smarts behind UC service management, Virsae delivers the insight and foresight to enable flawless communication. Their cloud-based platform, Virsae Service Management (VSM), continuously processes billions of data points from thousands of deployments around the world – delivering AI-powered analytics and diagnostics to enable progressively smarter management of contact center and UC platforms. www.virsae.com.
In This Episode You Will Learn About: What artificial intelligence exists today Where AI is headed in the future Ethics in AI Investing in artificial intelligence The future of philanthropy Who is going to benefit from AI Real world retargeting ads Resources: Learn more: radiusai.com LinkedIn: linkedin.com/company/radius-ai Susan’s Website: susansly.com/ Instagram: instagram.com/susansly/ Free Training videos: fortheloveofmoney.com/free Show Notes: Today, I’m sitting down with my good friend Susan Sly. Susan is the co-founder of Radius AI, the tech company that is setting the bar for artificial intelligence. She has become a multi-millionaire making money across several verticals. She is an all-around incredible human. The way she lives life is an inspiration to everybody, but she’s also one of the smartest people I know, hands down, in business. I’m so excited to get her on the show because it’s going to translate to you becoming a smarter business person as well. Question Highlights: Where are we at with AI now, and why should we care about it already? What are some of the repercussions of AI? What are we experiencing today? How will AI have an effect on network marketing? How will AI change philanthropy? Guest Bio: Susan Sly is a tech investor, best-selling author, speaker, trainer and entrepreneur. She has appeared on CNN, CNBC, Fox, Lifetime Television, The CBN, The Morning Show in Australia and been quoted in Forbes Magazine Online. Susan is the author of 7 books. Her book project with NY Times Best Selling Author, Jack Canfield, made six Amazon Best Selling lists. Susan has built channel sales teams that have produced over $1.6 billion in sales. She is currently the Co-CEO and cofounder of Radius AI – a Silicon Valley and Phoenix based AI company. Susan recently completed a certificate in AI and Machine Learning from MIT. Susan has completed the Boston Marathon 6X and placed Top 10 in the Pro Division of the Ironman Triathlon in Malaysia. Susan is passionate about philanthropy and has dedicated a significant amount of time and money working to liberate girls from trafficking and invest in education to support women and girls who have survived trauma and abuse both domestically and overseas. Susan is the mother of five children and resides with her husband in Scottsdale, Arizona. Find out more about Susan at www.susansly.com Susan truly believes we can have it all. Follow me on social media @ChrisWHarder on Instagram and check out www.ForTheLoveOfMoney.com For the Love of Money is a production of Crate Media
We’ve all read about how Wall Street firms have invested billions in AI and machine learning. What about financial AI for people on Main Street? To find out, I spoke with Bharath Kadaba, Chief Innovation Officer at Intuit. Intuit’s brands include personal finance products like Quicken and Mint, business accounting software like Quickbooks, and TurboTax the #1 best-selling tax preparation software to file taxes online. Of course, the company is on the cutting edge of AI. In the podcast you’ll learn: Where AI excels. The future of taxes. Your personal virtual CFO. The dawn of the conversational, empathic AI. AI’s greatest trick: Making itself disappear.
What do perspective Employees really want? A Personal connection or an automated interaction? I argue personal connection!My hope is that AI will be the disruptor that eliminates the transactional relationship from the recruiting process. AI is here and already starting to affect the way in which people interact with potential employers. Today’s Quote: "Automation is going to cause unemployment, and we need to prepare for it." - Mark Cuban Our Guest: Liran Kotzer, Founder & CEO of Woo.io. A serial entrepreneur, Woo.io is Liran’s third startup. For the past decade, he has been immersed in helping redefine and advance the online tech recruiting and hiring market sector. Liran spotted a market gap for helping employers and tech talent find each other much more efficiently, without all the hassles and wasted cycles between the two groups. Show hightlights: Where AI is already having an impact & where it is REALLY useful Should you Leverage AI to maximize your impact (employment brand awareness) What AI can and cannot do NOW in terms of recruiting very interaction is totally transactional- can not be humanized...yet Can’t yet fake a “Personal” connection The nuances of human interaction @scale- need technology to do the heavy lifting Continuing an ongoing relationship Automation using AI & ML What do people (candidates) really want? Personal connection to release or an automated release? Communication, feedback & closure Cultivate a relationship for relevant skills for future Can automation REALLY cultivate relationships?? No- Neither can email or texting What recruiting functions is AI replacing Transactional components Sourcing, Gathering intel (contact information), Farming Process Where is AI in recruiting relevant now AI & ML to keep a pipeline warm. Ability to create communication with the candidate in a unique & personalized way to help them to keep them engaged. To be able to recognize changes in behavior. Understand your relevant audience. Can do the job and feed the culture (flexible) Expand your target audience ("official" resume vs. True Skills) Content? Skills-based recruiting Take Aways Shifting from transactional recruiting into a long term relationship is a critical component for winning the right talent ahead of the competition Technology can mainly assist you in maintaining long term relationships with your pool of talent and also with scouting the right people at the right time Technology will not replace human interaction.
Kai-Fu Lee, the CEO of Sinovation Ventures and former president of Google China, talks with Recode's Kara Swisher about his new book, "AI Superpowers: China, Silicon Valley, and the New World Order." In this episode:00:55 - Lee's background & Google China03:32 - Why he left Google05:41 - Why American companies struggled to compete in China09:46 - It's not all because of the government12:23 - Investing in artificial intelligence18:42 - What "AI Superpowers" means21:15 - Data and privacy in China vs. the West25:17 - Where AI is going next30:17 - How Lee thinks about American tech companies33:09 - The impact of AI on jobs40:10 - The political implications of those job changes43:30 - The responsibilities of tech creators and investors Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode Ryan talks about: Where AI meets product marketing Why regional marketing is the best path to CMO Content marketing that's not journalism and generates huge returns
On our very first podcast (episode 1 YEAH!!!), Virgil is joined by Ben Tilley from Funnelback, an Australian-based search company, to break through all the hype around the use of artificial intelligence in search and talk about real world implementations and pitfalls. Listening to this discussion, you will discover that implementing AI in search is not all that easy (shocker!!) and still requires you to follow good content and search practices. Where AI has many practical applications in search, effort is still needed and fundamentals need to be followed. In the end, AI cannot fix your search if your content still sucks. There is reason to hope, good AI can be very helpful. According to Ben, "Being able to use some form of natural language processing to extract information out of your written text and turn that back into structure is a great way you can start to improve search." Throughout this episode, Virgil and Ben will share the challenges you will face while giving you thoughts on how you can get your content and search ready to be able to use AI to its full potential. Resources discussed: https://www.wolframalpha.com/ - one of the first search engines to use AI https://www.westpac.com.au/ - example organization using AI in their search Helpful articles from Funnelback: https://www.funnelback.com/blog/artificial-intelligence-why-the-farmer-killed-the-fox https://www.funnelback.com/blog/intelligent-question-answering https://www.funnelback.com/blog/is-the-future-of-search-proactive