Riot Point Radio

We need to treat big problems as we hope our medical advisors treat us—-with a clear and agreed understanding of the problem at hand. In this episode of Riot Point Radio you get the solution the palm of your hand.

It's time to start pouring concrete again. Get ready for the day after chaos

Customer service research is a cost-effective way to drive up sales at ever increasing prices. It’s also a remarkable tool for taking out risks in new product development.And, as a bonus you get customer needs spelt out in customer language. What a treasure trove for executives. But after early decent yields, they are disappointed when the tree stops producing fruit. Naturally, they blame the tree. But they’d be wrong. They don’t understand Pavlov and Pink Floyd—-but you can. Listen to this episode of Riot Point Radio Wrong. It’s their fault.

The most important acronym for your business is not ROI. it’s ABM. What’s ABM? ABM is Always Be Marketing. Lack of it can kill your business. A colleague of mine learnt this lesson the hard way. Don’t less this tale happen to you

When you solve problems, do you prefer to think out of the box? In fact, do you take a sledge hammer to the box and pulp it. If so, then you’re an innovative problem solver (and a muscular one too it would appear) according the Kirton Adaptor Innovator theory or KAI. Or do prefer to be creative by looking at what's worked in the past, and extending that success by continuous improvement. Are you the go-to person for building impressive thick-walled, rebar-reinforced boxes. If it ain't broken, improve it is your motto. Then, according the Kirton Adaptor Innovator theory, you're an adaptive problem solver. To be successful we need both styles but, as you'd expect, those of us making better beautiful boxes don't always appreciate a sledge hammer through the front door. So how should innovators and adaptors work with each other for greatest mutual benefit? Well you're about to one half of the answer. In part 1 we heard from an innovators perspective. In part 2 Sandi gives us the adaptors perspective. We join a conversation already in progress Sandi, thank you for participating. If you're interested in the innovators perspective, you'll find a link in the show notes. If you're interested in knowing whether you're an innovator or a creative adaptor, have a look at the website theriotpoint.com Or, you can send me an email, iwanjenkins@theriotpoint.com

Well, if you want rapid uptake up of your products, services or ideas you should hit these 3 points, 1. Solve an observable (and ideally big) problem 2. Resolve it rapidly and 3. Benefit of all participating parties.

Living life as a high-innovator is fun—and tough. Stimulating and energetic when you’re in your preferred style. Sapping and claustrophobic when you’re not. In this episode of Riot Point Radio learn how to reveal the strengths to others, while adopting coping strategies to deal with the less fun parts of life.

Been in a presentation so boring that you wish the presenter had given up the will to live? Or been exasperated by emails which go on and on, screen after screen, but never come to the point? Or worse, have you feared that ’tis you who is the drab presenter or the tedious typer of text. Don’t worry, you’re not to blame.  So whose fault is it and what can you do about it?   Well I’ll tell you on this edition of Riot Point Radio

And as children, we weren’t excited by the meat and two veg. “What’s for afters?” we cried. Likewise our customers are begging with us, pleading with us, to answer to that very same question.  While we’re boring them with exotic descriptions of the meat and two veg, they’re shouting, “What’s for afters?” Find out how to answer that question

You take the greatest risk with your brand when you run with the crowd. Every marketing dollar is wasted. Humans are wired to spot the difference. If your difference improves your customers life, tell them--their language. For Riot Pointer tips and tricks every Tuesday, sign up at www.theriotpoint.com

The best leadership advice I ever received was practical and yielded results immediately upon application. From where did I get it? Well, it didn’t come from a fancy business school. And it didn’t come from a leadership guru. No, this advice was pummelled, punched and bathed in sweat before it was thrown to me. What is it? I’ll let you know, without the smell

You should be getting better and more valued with experience.  Who wouldn’t want people banging on their door seeking their advice and ideas. Or people placing orders for what you are offering—and happy to pay the higher prices.  But as well as being more valuable to others, your batteries should be being charged continually too.   You have to tick both boxes. And here’s a simple guideline that I’ve seen deliver these results.

Strategy review looming? Get out your sextant

George knows that logic stimulates thought, but it's emotion that jump-starts action. Well he didn't, but he does now. He is in his mid-50’s and by any measure, especially a tape measure, he is successful.  He displays the fruits of his success around his waistline and gives proof to the saying, travel broadens the behind—especially if you’re doing it in business class. George resolved to keep success on his bottom line, and not his bottom. “I have to go to the gym,” he said, “but though I can rise an hour before dawn to visit a customer, the thought of pumping out press-ups at 06:00 leaves me stone cold.” You see, for all the logic on the benefits of exercise, it didn’t put enough fuel in Georges tank to get him lifting barbells while the sparrows were still sleeping. What happened next? Listen to Riot Point Radio to find out...

Make it easy for your customers to love you

I was admonished via email yesterday for not having posted in blog in recent times. My repost was simple. I quoted David Ogilvy's office memo to Ogilvy and Mather employees. Recently, doing has eclipsed writing.