Podcasts about customer feedback

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Aditya Vempaty is VP of Marketing at MoEngage. MoEngage is a consumer engagement platform used by 1350+ consumer brands globally. $180M funding, 869 ppl.Here's what we cover:02:46 Team Structure and Regional Dynamics - including why one PMM reports under the CEO05:33 Steering the Ship & Gaining Buy-In for Strategic Initiatives11:10 The Role of Customer Feedback in Marketing13:48 Repositioning MoEngage in a Changing Market16:32 Navigating AI in Customer Engagement19:33 Positioning and Storytelling Across Regions26:52 Cultural Nuances in Storytelling e.g. India versus US28:07 The Importance of CEO Buy-In30:43 Customers as your Heroes and why that's such an important mindset shift43:47 The Nuances of AI in Marketing - Aditya's hot takeAditya on LinkedIn: ⁠⁠linkedin.com/in/adityavempatyMoEngage: ⁠⁠⁠⁠www.moengage.comSubscribe to Building With Buyers on Apple or Spotify or wherever you like to listen, let me know what episodes you're into, and don't forget to leave a review if you're lovin' the show.Music by my talented daughter.Anna on LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/in/annafurmanov⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠furmanovmarketing.com⁠⁠⁠⁠Newsletter: ⁠⁠⁠One Insight

What you'll learn in this episode: ● Why most agents waste time showing homes to buyers who never purchase—and how to prevent it● How to get hired before ever showing a home by treating the consultation like a listing appointment● The crucial role of video calls in setting expectations and gaining commitment● How to leverage lender partnerships to create certainty, trust, and stronger offers● How buyer psychology can help eliminate objections before they arise● Why focusing on consistent activity—not unpredictable outcomes—drives long-term success To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

Join us for a compelling episode of the Earley AI Podcast as host Seth Earley sits down with George Swetlitz, CEO and Co-Founder of RightResponse AI. George brings decades of expertise in natural language technologies, enterprise AI adoption, and building advanced models to solve real business challenges—especially in the realm of customer engagement, feedback, and competitive analysis.Tune in as George shares how AI-powered systems are changing the way organizations capture, understand, and act on customer feedback to deliver more relevant, personalized, and valuable experiences. He discusses why sounding “human” isn't enough, the importance of contextual relevance, and how to transform the review response process at scale for both efficiency and revenue growth.Key Takeaways:Relevance Over Sounding Human: The real power of AI in customer experience lies in delivering contextually relevant responses, not just in mimicking human conversation.Granular Sentiment Analysis: Advanced AI systems can break down reviews into meaningful phrases, better identify true intent and sentiment (even with sarcasm), and map feedback to business KPIs.Building Fact Repositories: Onboarding AI involves creating a dynamic library of facts drawn from reviews, responses, and website content, enabling responses that are tailored to specific, high-value customer concerns.Operational Impact at Scale: Large organizations can redeploy significant resources by automating repetitive review responses, freeing up staff to focus on complex, high-touch customer problems.Personalized Review Requests: AI can personalize review requests by incorporating context from customer interactions, dramatically improving conversion rates and generating more insightful customer feedback.Competitive Insights: AI-driven analysis of both your reviews and your competitors' can highlight where you're outperforming or falling short—especially at the hyperlocal level.Future of AI in CX: As AI models become more advanced, onboarding and implementation will become smoother, and the quality of customer engagement will only improve.Insightful Quote:“What you're trying to do with AI is get the best of both worlds. You're trying to be relevant to somebody in the space or in the place that they're in… The best customer service rep would do that. And now, at scale, AI can help organizations truly meet customers where they are.” George SwetlitzListen now and discover how leveraging AI in customer feedback can transform both experience and outcomes!Links:LinkedIn: https://www.linkedin.com/in/george-swetlitz-7b43812/Website: https://www.rightresponseai.com Thanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

- Announcements and Interviews on Brighteon (0:00) - Health News and Canadian Government's Actions (4:26) - China's Research on Grape Seed Extract (10:40) - Tour of the New Lab and Health Ranger Store (22:29) - Economic Depression and Living Broke (41:19) - Canadian Government's Mass Extermination Plans (1:09:33) - Interview with John Roy from Dawson Knives (1:19:58) - American-Made Manufacturing and Innovation (1:21:24) - Pro Cut Steel and Frog Lube (1:22:43) - Black Friday Sale and Economic Challenges (1:24:57) - Innovations and Future Plans (1:36:51) - Customer Feedback and Design Features (1:45:01) - Supply Chain and Regulatory Challenges (1:50:31) - Commitment to Quality and Craftsmanship (1:50:51) - Future Innovations and Technological Advancements (1:51:30) - Customer Engagement and Marketing Strategies (1:58:09) - Final Thoughts and Future Plans (2:04:42) - America's Health Crisis and the Role of Big Pharma (2:05:31) - Economic and Social Collapse Scenarios (2:16:54) - Military and Police State Preparedness (2:35:21) - AI and Robotics in Warfare (2:40:01) - Economic and Social Implications of Collapse (2:42:37) - Technocracy and Universal Basic Income (2:51:04) - Globalist Plans and Resistance (2:58:06) - Economic and Political Challenges (3:02:29) - Preparation and Survival Strategies (3:02:45) - Black Friday Sale and Health Ranger Store (3:02:58) For more updates, visit: http://www.brighteon.com/channel/hrreport  NaturalNews videos would not be possible without you, as always we remain passionately dedicated to our mission of educating people all over the world on the subject of natural healing remedies and personal liberty (food freedom, medical freedom, the freedom of speech, etc.). Together, we're helping create a better world, with more honest food labeling, reduced chemical contamination, the avoidance of toxic heavy metals and vastly increased scientific transparency. ▶️ Every dollar you spend at the Health Ranger Store goes toward helping us achieve important science and content goals for humanity: https://www.healthrangerstore.com/ ▶️ Sign Up For Our Newsletter: https://www.naturalnews.com/Readerregistration.html ▶️ Brighteon: https://www.brighteon.com/channels/hrreport ▶️ Join Our Social Network: https://brighteon.social/@HealthRanger ▶️ Check In Stock Products at: https://PrepWithMike.com

When surveys fall flat, the real story still lives in customer conversations, behaviors, and signals. In this episode, we explore how to move from survey programs to real feedback strategies—ones that capture those signals, connect them to outcomes, and drive action leaders can feel.You'll hear how to combine quick, purposeful interviews, observational studies, and analytics for a full picture of what customers think, feel, and do. We also unpack where AI fits in—how NLP, speech analytics, and social listening reveal patterns at scale, while humans still guide the questions and actions.From frontline insights to early warnings of silent churn, we cover practical ways to detect issues, act fast, and close the loop. You'll leave with five essentials for building a connected feedback ecosystem and turning listening into lasting improvement.Resources Mentioned:Learn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

 What you'll learn in this episode:Why consistency is the single most important factor in lead generationThe “commit or quit” mindset shift every salesperson needsHow to choose between marketing, prospecting, and networkingThe real costs of generating leads (time, money, or both)Why 18 months is the magic number for predictable successHow to scale and diversify your lead sources as your business grows   To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

  What you'll learn in this episode:Why prospecting is the lifeline of predictable incomeHow to use cold outreach effectively (without breaking compliance rules)The overlooked power of referrals and testimonialsHow local events and sponsorships expand visibilityWhy reviews and customer feedback are powerful sales toolsHow to create strategic alliances that consistently feed new clientsWhy committing to prospecting is the only way to avoid broke months  To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

In this episode of the Predictable Revenue Podcast, Collin Stewart interviews Kunick Kapadia, co-founder of Anova, as they discuss the journey of building a data analytics platform. They explore the importance of product market fit, learning from past mistakes, customer acquisition strategies, pricing strategies, and overcoming imposter syndrome. The conversation highlights the importance of honest feedback, the challenges of scaling a startup, and the significance of standing out in a crowded market. Highlights include: Validating Ideas: The Importance of Customer Feedback (03:04), Navigating Customer Development and POCs (09:54), Overcoming Imposter Syndrome in Entrepreneurship (11:23), Pricing Strategies: Finding the Right Value (14:41), Finding a Unique Go-to-Market Strategy Finding a Unique Go-to-Market Strategy (19:55), And more... Stay updated with our podcast and the latest insights on Outbound Sales and Go-to-Market Strategies!

Have you ever pressed one of those green or red smiley buttons in an airport, a store, or even a restroom and wondered if anyone actually looks at the results? In this episode of Doing CX Right®, Stacy Sherman talks with Miika Mäkitalo, CEO of HappyOrNot, the company behind those little feedback buttons found in airports and retail locations around the world. Together, they explore what millions of quick taps reveal about how customers really feel and what most companies miss after collecting the data. What if the frustration at a self-checkout, an empty shelf, or a dirty bathroom was worth millions in lost loyalty? What if the real problem isn't feedback fatigue, but leadership inaction? And what happens when teams are rewarded for listening instead of guessing? It's a conversation that might change the way you think about every small moment a customer decides whether to come back, refer or not! Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies. Schedule time with Stacy here.  

What you'll learn in this episode:Why consistency is the single most important factor in lead generationThe “commit or quit” mindset shift every salesperson needsHow to choose between marketing, prospecting, and networkingThe real costs of generating leads (time, money, or both)Why 18 months is the magic number for predictable successHow to scale and diversify your lead sources as your business grows 

Bodegas were a part of Nate's daily life when he lived in New York, but after moving to Omaha, he wondered if the concept would work here, too. Three years and two locations in, it's safe to say Godega, Omaha's hybrid convenience store/bar/coffee shop is just what the city needed. Hear the origin story, what makes Nate so passionate about featuring local products and vendors, and the most important lessons he's learned since diving headfirst into the hospitality industry.

What happens when years of iteration, engineering, and a unique understanding of the plant align?In cannabis, building hardware is walking a tightrope — precision, timing, and vision all matter.Singular, the latest release from Active710, connects that entire loop.While most will gravitate toward its sleek, modular design, the real story lies in how it solves major operational challenges — and unlocks a world of future opportunity.This week, Alex Kwon joins The Dime to discuss:• The major unlock behind Singular — and what makes it a platform, not a product• How Active710 is leaning into sustainability, engineering, and consumer choice• What's next for cannabis hardware — and why modular design changes everything Chapters00:00 Introduction to Singular and the Vape Industry04:12 Challenges and Innovations in Vape Technology10:55 Sustainability and Future-Proofing Vape Solutions14:46 Inspiration from the E-Juice and Tobacco Industries19:12 Customer Feedback and Iterative Development23:13 Innovative Pod Systems and Their Functionality30:08 The Future of Vape Technology37:41 Iterative Product Development and Consumer FeedbackSummaryIn this episode, Bryan Fields and Kellen Finney welcome back Alex Kwan to discuss the launch of Singular, a groundbreaking modular vape platform. Alex shares insights into the challenges faced in the vape industry, the importance of sustainability, and how customer feedback has shaped the development of this innovative product. The conversation also explores the influence of the e-juice and tobacco industries on vape technology and the future direction of the market. In this conversation, Alex discusses the innovative aspects of their new pod system, emphasizing its modularity and compatibility with various oil types. He highlights the importance of consumer choice and access to quality cannabis products. The discussion also covers the iterative process of product development, the challenges faced, and the excitement surrounding future advancements in vape technology.Guest Links:http://www.futureofvape.com/https://www.linkedin.com/company/active710/https://active710.com/https://www.instagram.com/avd710/Our LinksBryan Fields on TwitterKellan Finney on TwitterThe Dime on TwitterExtraction Teams: Want to cut costs and get more out of every run? Unlock hidden revenue by extracting more from the same input—with Newton Insights.At Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry.The Dime is a top 5% most shared  global podcastThe Dime is a top 10 Cannabis Podcast The Dime has a New Website. Shhhh its not finished.

Personalization in B2B shouldn't feel invasive—it should feel helpful, timely, and trustworthy. In this episode, we share a practical framework for getting personal the right way: focus on professional goals, public signals, and clear boundaries. Skip the birthday messages and small talk; instead, pay attention to milestones that matter—team expansions, product launches, and regulatory shifts that shape your clients' priorities.We dive into tactics for adding warmth to cold communications, from simple follow-ups to plain-language summaries that turn compliance into clarity. You'll learn how to time outreach, tailor messages by maturity level, and link value to outcomes leaders care about—adoption, risk reduction, and ROI.Finally, we explore the guardrails that protect trust: respect boundaries, avoid private data, and apply the “leadership test” for tone. Rethink your B2B playbook and build personalization that scales—with relevance, respect, and humanity.If this resonated, follow the show, share it with a teammate, and leave a quick review so others can find it.Don't forget to register for our upcoming webinar, From Assessment to Action: Building Your CX Roadmap, on November 4th via bit.ly/CXActionResources Mentioned:Experience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #46 of season 5, Anna Nadeina talks with Alex, CEO and Founder of Competera, a pricing platform helping retailers increase their revenue. ----------- Episode's Chapters ----------- 00:00 - Meet Alex: From Medical Engineering to AI 02:33 - The Birth of Compra: Early Challenges and Innovations 07:47 - Navigating Enterprise Sales and AI Integration 10:13 - Overcoming API Roadblocks and Pivoting Strategies 15:18 - AI in Enterprise: Adoption and Challenges 30:02 - Discussing Pricing Strategies for Enterprise Customers 31:25 - Understanding Customer Acquisition Costs 32:51 - The Importance of Customer Feedback and Pricing Adjustments 37:26 - Challenges and Learnings in Enterprise Sales 39:40 - The Role of M&A Advisors and Strategic Partnerships 43:54 - Balancing Work and Life as a Founder Alex - https://www.linkedin.com/in/alexhalkin/ Competera - https://competera.ai/ Subscribe to our channel to be the first to see the interviews that we publish - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

What happens when a Silicon Valley exec who helped Lyft rewrite the rules brings that same playbook to cannabis?This week we sit down with Ashwin Raj, CEO of LeafLink, to break down how disciplined tech thinking and first-principle strategy can reshape a fragmented industry.In this episode:• How Lyft's regulatory battles mirror cannabis today• Why listening — not speed — builds trust and loyalty• How data, discipline, and adaptability will drive the next era of cannabis techChapters00:00 Introduction to Ashwin Raj and LeafLink02:02 Ashwin's Journey to the Cannabis Industry04:29 Navigating Challenges in the Cannabis Space07:19 Listening to Customers: The Key to Success10:05 Addressing Pricing Challenges13:11 Building Trust with Customers14:15 Balancing Competing Customer Needs16:25 Strategic Focus and Resource Allocation19:45 Long-Term Vision for LeafLink21:03 The Role of Technology in Cannabis23:05 Identifying Customer Needs26:53 Overcoming Industry Challenges30:45 The Impact of AI on LeafLink32:01 The Future of the Cannabis Industry36:10 The Role of Hemp in the Cannabis Market42:04 Building Trust with Retailers45:11 AI and Future Innovations at LeafLinkSummaryIn this episode, Bryan Fields and Kellen Finney interview Ashwin Raj, CEO of LeafLink, who shares his journey from the tech industry to the cannabis space. Ashwin discusses the challenges and opportunities within the cannabis industry, emphasizing the importance of listening to customers and building relationships with both clients and team members. He highlights the role of technology and efficiency in driving growth and the impact of the hemp industry on the cannabis market. Ashwin also touches on the need for regulatory clarity and the potential of AI in enhancing LeafLink's offerings.Guest Links:https://www.leaflink.com/https://www.linkedin.com/company/leaflink/https://www.linkedin.com/in/tashwinraj/ Our LinksBryan Fields on TwitterKellan Finney on TwitterThe Dime on TwitterExtraction Teams: Want to cut costs and get more out of every run? Unlock hidden revenue by extracting more from the same input—with Newton Insights.At Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry.The Dime is a top 5% most shared  global podcastThe Dime is a top 10 Cannabis Podcast The Dime has a New Website. Shhhh its not finished.

Today's clients don't want a pitch - they want proof. In this episode, Lori shares why testimonials are the modern form of word-of-mouth marketing and how they can become your most persuasive sales tool. You'll learn how to collect, craft, and showcase testimonials that build credibility, establish emotional connection, and pre-sell your offers before you ever get on a call. Lori breaks down the four types of testimonials every entrepreneur needs -  results-based, experience-based, relationship, and emotional -  and how each one connects to a different part of your buyer's brain. She also explains how new business owners can start gathering powerful testimonials even before landing their first paying clients, and how to turn that feedback into an authentic brand reputation. By the end of the episode, you'll know how to turn your clients' stories into your business's most powerful marketing engine and why proof beats pitch every single time.

Building a Doodle Empire Through Community-Driven Product DevelopmentGuest: Elina Panteleyeva, Founder of Dood WoofEpisode SummaryIn this insightful episode of Talk Commerce, Elina Panteleyeva shares how she transformed a 2023 layoff into a thriving ecommerce business focused exclusively on doodle owners. After discovering the audience-first approach from Ryan's "12 Months to 1 Million," Elina spent six months building a community before launching her first product. Through direct engagement in Facebook groups, she identified matting as the primary challenge for doodle owners and used ChatGPT to brainstorm solutions, leading to her all-natural detangler spray.Her organic launch strategy proved remarkably successful, achieving #1 new release on Amazon without paid advertising by leveraging her pre-built community of email subscribers and social media followers. The conversation covers her transparent approach to handling negative reviews, turning potential reputation damage into trust-building opportunities, and her systematic method for generating positive reviews through authentic customer relationships.Elina emphasizes continuous product development through customer feedback, conducting regular interviews to validate new concepts before manufacturing. Her content strategy focuses on providing genuine value through weekly blog posts and comprehensive FAQs, which serve dual purposes of helping customers and boosting SEO. Rather than expanding to other dog breeds, she maintains laser focus on the doodle market to maximize lifetime customer value and build deeper community connections. The episode concludes with information about her consulting services for entrepreneurs looking to build brands on limited budgets through community-driven strategies.[00:00 - 00:40] Introduction & Guest BackgroundHost introduction and welcome. Elina introduces herself as founder of Dood Woof and discusses her passion for DJing as a creative outlet. Brief overview of her ecommerce dog brand focused on the doodle market.[00:40 - 01:30] DJing Passion & LifestyleElina discusses her DJing hobby and live performances. Challenges of late-night gigs vs. lifestyle preferences. House parties and collaborative DJ sessions with friends. Humorous exchange about Las Vegas billboard aspirations.[01:30 - 02:15] Free Joke ProjectBrent's "Von Barked" pun and Netflix joke. Elina's rating: 10.3 out of 13 with granular scoring.[02:15 - 04:40] Origin Story & Business FoundationBackground: Immigration from Ukraine at age 3. Traditional career path through tech industry. 2023 layoff as catalyst for entrepreneurship. Discovery of "12 Months to 1 Million" book by Ryan. Audience-first approach vs. product-first methodology. Choosing doodle market due to organic content potential.[04:40 - 05:15] Market Research & Product IdeationFacebook group engagement strategy. Customer interviews about doodle challenges. Matting identified as primary problem. ChatGPT integration for product brainstorming. Decision to create all-natural detangler spray.[05:15 - 07:05] Launch Strategy & Amazon SuccessSix-month audience building phase. Email list and Instagram growth (600-1000 followers). Manufacturing process documentation. Launch day coordination and Amazon algorithm triggering. Achieving #1 new release status through organic traffic.[07:05 - 08:20] Review Management PhilosophyAmazon's strict policies on review incentives. Proactive review request strategies. Understanding review psychology (negative bias). Building systematic approaches for review generation.[08:20 - 10:10] Handling Negative ReviewsInevitability of bad reviews. Case study: Leaky bottle situation. Transparent communication with email list. Converting problems into trust-building opportunities. The 28:1 ratio (five-star reviews needed to counteract one-star).[10:10 - 12:15] Product Development ProcessContinuous audience feedback integration. Customer interview methodology for new products. Problem-solution fit validation. Contrast with traditional product development approaches. Creating products customers actively want vs. need creation.[12:15 - 14:40] Content Strategy & SEOQuestion-answer format implementation. Multi-channel customer inquiry management. Weekly blog content creation schedule. Value-driven content examples (grooming tips, DIY recipes). SEO optimization through helpful resources.[14:40 - 15:35] Market Focus & Expansion PhilosophyDecision to remain doodle-focused. Lifetime customer value prioritization. Community building vs. customer acquisition costs. "Doodle domination" strategy explanation.[15:35 - 16:25] Shameless PlugIntroduction of consulting services. "Branding on a budget" concept. Website: www.alinatalksbrand.com. Focus on community-building strategies.[16:25 - 16:30] ClosingFinal thanks and wrap-up.https://doodwoof.com/?srsltid=AfmBOooMyH00dW3RuNOQGz4OnWVEmQyvsOdcY4UP3DS8WLGpqRnpWrlc&variant=51603826245948

In this conversation, Aakash Prasad, CEO and co-founder of InspectMind AI, shares his journey from growing up in a family of engineers to becoming an entrepreneur in the tech-enabled engineering space. He discusses the importance of a beginner mindset, learning through experience, and the significance of perseverance in the face of challenges. Aakash also highlights the role of technology in engineering, the birth of InspectMind AI, and insights gained from participating in Y Combinator and AI Grant. He emphasizes the value of building relationships in the construction tech industry and shares strategies for customer acquisition.   Takeaways Aakash grew up at the intersection of construction and software. Learning by doing is crucial for personal and professional growth. Every company is unique; a beginner mindset is essential. Perseverance is key; the greatest killer of startups is giving up. Building relationships is vital in the construction tech industry. Technology can significantly enhance engineering processes. Customer feedback is essential for product development. Y Combinator provides a strong community for founders. Networking and introductions are more effective than cold outreach. Not every business needs to aim for billion-dollar valuations.   Chapters 00:00 From College to CEO: A Journey Begins 02:33 Learning by Doing: The Importance of Experience 04:53 Skills Development: From College to Entrepreneurship 07:17 The Long Game: Mindset and Perseverance 09:56 Navigating Challenges: The Importance of Taking Steps 12:20 Lessons from Past Ventures: Embracing the Beginner Mindset 15:07 Overcoming Low Points: The Power of Persistence 17:31 Building a Tech-Enabled Engineering Firm 20:00 Different Business Models: Lifestyle vs. Bold Vision 21:17 Understanding the VC vs. Private Equity Mindset 22:37 The Birth of InspectMind AI: From Idea to Execution 25:54 The Importance of Customer Feedback in Product Development 27:28 The Value of Community in Startup Ecosystems 31:17 Navigating Early Customer Acquisition 34:13 Go-to-Market Strategies and Experimentation 35:40 Building Trust in Traditional Industries 37:21 Personal Insights and Recommendations for Founders   Don't miss future episodes. Subscribe to the AEC Tech + AI Newsletter: https://aiaecdigest.substack.com/

In this episode, Alexa welcomes Swagat Kulkarni, a Senior Solutions Architect at Amazon Web Services, to discuss the intersection of AI, cloud innovation, and enterprise reality. Swagat shares his experience guiding large-scale digital transformations, emphasizing that success often hinges on people and culture, not just technology. They explore the rise of agentic AI, the challenges of moving from proof-of-concept to production , and the surprisingly crucial skill every tech leader needs: storytelling. Tune in to find out more about how to architect resilient systems that balance innovation with reality and why the future of tech depends on our ability to learn, unlearn, and relearn.You can also watch on YouTube: https://www.youtube.com/@alexa_griffithAnd listen on Spotify: https://open.spotify.com/show/1tnV8Qk6SEw1Dr9Tqikr0H?si=ecU279HXTSa9issXm1jVmQLinksLinkedin: https://www.linkedin.com/in/swagat-kulkarni/Blog: https://builder.aws.com/content/2eYN4c5L59qvGZY65RBcdoVtN4t/envoy-ai-gateway-with-amazon-bedrock-getting-started-guideKeywordsAI, digital transformation, cloud computing, agentic AI, storytelling, solutions architect, AWS, technology adoption, open source, innovationTakeawaysDigital transformation is about creating agility in organizations.Storytelling is crucial for conveying technical concepts to customers.AI adoption requires a clear understanding of the problems to solve.Simplicity in architecture leads to better outcomes.Cultural shifts are essential for successful digital transformation.Open source technologies can accelerate innovation.Customer feedback drives AWS's service development.Continuous learning is vital in the tech industry.Data readiness is critical for AI success.Leadership buy-in is necessary for transformation projects.Chapters00:00 Introduction to AI and Digital Transformation02:26 Swagat Kulkarni's Journey in Tech05:24 Role of a Solutions Architect at AWS08:13 The Importance of Storytelling in Tech11:10 Understanding Digital Transformation15:05 Successful Transformation Projects17:09 Agentic AI and Its Real-World Applications20:13 Challenges in Adopting Agentic AI24:05 Customer Feedback and AWS's Approach29:59 Success Factors in Digital Transformation32:53 Embracing a Technology Mindset34:31 The Role of Leadership in Innovation35:40 Surprises in Customer Awareness37:52 Knowledge Sharing Dynamics in Organizations39:26 Cultural Shifts in Knowledge Sharing40:33 Exciting Tools for Developer Efficiency42:48 Misconceptions in AI Adoption44:33 Designing Resilient Architectures47:27 Feedback Loops and Continuous Improvement49:03 The Value of Open Source51:11 The Importance of Documentation in Open Source52:37 The Power of Storytelling in Tech57:12 Quickfire Questions and Final Thoughts01:00:21 general_outro.wav

Learn how to Master Client Retention with Predictive Analytics Instead of Guesswork Things about client retention that most entrepreneurs get wrong: they're flying blind until it's too late. In this game-changing episode, I sit down with our Director of Community, Walker Renfrow, to pull back the curtain on the client retention strategies we've developed through real-world testing, data analysis, and relentless innovation. We're not talking about the same tired advice you'll find everywhere else—this is about moving from reactive churn management to predictive retention analytics that tell you there's a problem before your clients even know they're unhappy. If you're selling into a leaky bucket and wondering why your MRR isn't growing the way it should, this conversation is going to change everything. Walker Renfrow is one of those rare talents who wears many hats and excels at all of them. As our Director of Community at Predictable Profits, Walker has become a catalyst for growth—constantly innovating, solving problems in unique ways, and creating client experiences that don't just retain customers, they turn them into raving fans. With his background in entrepreneurship and experience across manufacturing, construction, and business coaching, Walker brings a creative, data-driven approach to retention that you won't find in any textbook. He's an artist in both his personal life as a singer and in his professional world, looking at challenges from angles most people never consider. KEY TAKEAWAYS: Selling into a leaky bucket caps your MRR—retention is just as critical as sales for growth. NPS surveys alone won't cut it—low response rates and shallow data won't move the retention needle. Your team can't give accurate client health assessments—their incentives are misaligned to paint rosy pictures. Quarterly interviews by a third party (not the account manager) get you the honest feedback that drives real change. Relationships + Results = Retention—most businesses focus only on results and ignore relationships entirely. Use red/yellow/green client scoring: 75% green, 20% yellow, 5% red—zero red means you're lying to yourself. Track behavioral metrics (attendance, implementation, engagement) to predict churn before it happens—not after. Community is your AI-age defensibility—authentic human connections become irreplaceable as everything else gets commoditized.   Growing your business is hard, but it doesn't have to be. In this podcast, we will be discussing top level strategies for both growing and expanding your business beyond seven figures. The show will feature a mix of pure content and expert interviews to present key concepts and fundamental topics in a variety of different formats. We believe that this format will enable our listeners to learn the most from the show, implement more in their businesses, and get real value out of the podcast. Enjoy the show. Please remember to rate, review and subscribe to the podcast so you don't miss any future episodes. Your support and reviews are important and help us to grow and improve the show. Follow Charles Gaudet and Predictable Profits on Social Media: Facebook: facebook.com/PredictableProfits Instagram: instagram.com/predictableprofits Twitter: twitter.com/charlesgaudet LinkedIn: linkedin.com/in/charlesgaudet Visit Charles Gaudet's Wesbites:  www.PredictableProfits.com www.predictableprofits.com/community https://start.predictableprofits.com/community

In this episode, Mark chats with Aurelio Volle from WPUmbrella about his journey in creating a WordPress management tool, maintaining customer focus, and the importance of community and transparency in business growth.

What you'll learn in this episode:Why consistency is the single most important factor in lead generationThe “commit or quit” mindset shift every salesperson needsHow to choose between marketing, prospecting, and networkingThe real costs of generating leads (time, money, or both)Why 18 months is the magic number for predictable successHow to scale and diversify your lead sources as your business growsWatch the Video Tutorial Here: https://youtu.be/c_7lP7npqrU 

What you'll learn in this episode:Why consistency is the single most important factor in lead generationThe “commit or quit” mindset shift every salesperson needsHow to choose between marketing, prospecting, and networkingThe real costs of generating leads (time, money, or both)Why 18 months is the magic number for predictable successHow to scale and diversify your lead sources as your business grows

What you'll learn in this episode:Why consistency is the single most important factor in lead generationThe “commit or quit” mindset shift every salesperson needsHow to choose between marketing, prospecting, and networkingThe real costs of generating leads (time, money, or both)Why 18 months is the magic number for predictable successHow to scale and diversify your lead sources as your business grows

What you'll learn in this episode:Why prospecting is the lifeline of predictable incomeHow to use cold outreach effectively (without breaking compliance rules)The overlooked power of referrals and testimonialsHow local events and sponsorships expand visibilityWhy reviews and customer feedback are powerful sales toolsHow to create strategic alliances that consistently feed new clientsWhy committing to prospecting is the only way to avoid broke months

What You'll Learn:In this episode, hosts Shayne Daughenbaugh, Andy Olrich, and guest Claire Quigley discuss the gap between technological capabilities and business outcomes. They emphasize an understanding of the purpose of transformation, aligning leadership and people, and ensuring clear communication and change management.About the Guest:Claire Quigley is the founder of Launchpad9, a boutique consultancy dedicated to inspiring and empowering meaningful innovation in established organizations. Claire brings a unique perspective shaped by her journey through high-tech startups, SMEs, and large corporations, where she has learned firsthand what truly works—and what doesn't—when it comes to forming and executing innovation and growth strategies that make a real difference.Links:Click Here For Claire Quigley's LinkedInClick Here For 'Tech Team Whisperer' Website 

Complacency can creep into even the strongest B2B partnerships. This episode shares practical ways to keep long-term relationships fresh, valuable, and resilient—without changing your core product. From proactive reviews and co-created thought leadership to milestone moments and small human gestures, you'll learn how to spark momentum your clients can feel and measure.We also explore a “Disruptor Day” exercise to out-innovate yourself, reduce friction, and design micro-surprises that remind clients they're seen and valued. Through the lenses of goals, fears, and energy, you'll see how to turn satisfaction into advocacy.Press play to protect key accounts and strengthen partnerships—and don't forget to subscribe, share with your team, and leave a review with one change you'll try this quarter.Resources Mentioned:Experience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

David Kestner is the Vice President of Marketing and E-commerce of Diamondback Toolbelts, a leading manufacturer of premium modular tool belts, vests, and work gear for tradespeople. Known for his customer-centric approach to scaling brand growth, David has held senior roles in digital marketing and e-commerce, including at ALPEN Storage and SpotTrot. At Diamondback, he leads strategies to grow online sales and drive brand visibility. He holds a master's degree from the University of Kentucky in sports administration.In this episode…Building a premium brand for hardworking tradespeople takes more than quality materials. It demands constant innovation, close attention to customer feedback, and smart marketing to reach the right audience. How does a niche tool belt company turn these principles into rapid growth and industry recognition?According to David Kestner, a marketing and e-commerce leader, success comes from combining customer-driven product development with disciplined digital strategy. He highlights how Diamondback relies on input from real tradespeople to design ergonomic and modular belts and vests that outperform traditional leather gear. By focusing on authentic user-generated content and community engagement, the company built trust without relying on paid influencers. Careful tracking of metrics, such as the marketing efficiency ratio, allowed the team to scale ad spend intelligently, ensuring steady growth while maintaining profitability. Diamondback's commitment to continuous product launches and responding to feedback keeps customers engaged and returning.In this episode of Truth About Social Ads, host Jason Smith sits down with David Kestner, Vice President of Marketing and E-commerce of Diamondback Toolbelts, to talk about building a premium tradesmen brand through innovation and customer feedback. They discuss how user-generated content fuels marketing success, why focusing on marketing efficiency over return on ad spend drives growth, and the importance of constant product innovation.

Suivez le guide pas à pas pour construire un programme de Win/Loss Analysis qui vous permet de rentrer dans la tête de vos prospects et clients.On parle d'un programme qui aligne les équipes et influence les décisions business pour générer + de CA, + de satisfaction et - de churn. Avec Jade Vandelook, Head of CSM - Program Manager chez Diffly, on revient sur les étapes concrètes pour construire un programme utile, exploitable et durable.

Are you a small startup trying to compete with the big dogs? Well then this episode is for you.Tyler and Sterling sit down with Daniel Simon, co-founder of Bread (sold for $500M) who is now working on his next big startup: Coast, a fuel card and payment platform for companies that manage large fleets of vehicles.Daniel breaks down his learnings from his time at Bread, what he's doing differently now at Coast, and the important lessons he's learned from building successful companies in niches that are already dominated by large incumbents.Subscribe to never miss an episode!Chapters:(00:00:00) Intro(00:02:09) Disrupting Fleet-Centric Financial Services(00:05:20) Different vs. Better when competing with Incumbents(00:10:14) Customer Feedback for Product Innovation(00:16:34) Finding Partners for Capital Acquisition(00:21:07) How to Fundraise Effectively(00:24:03) Attracting Investors(00:26:38) Iterative Product Development through Sales Feedback--Check out Coast: coastpay.comThis episode was brought to you by Pelion, a VC firm based in Utah. Learn more about them here: pelionvp.com

Comprenez (vraiment) vos clients grâce au programme Win-Loss. Fini les excuses "c'est trop cher", "C'est pas le bon moment". Jade Vandelook, Head of CSM - partage les clés pour récolter des insights fiables et enfin savoir ce que vos clients ne vous disent pas de prime abord.

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product development and providing robust learning resources to enhance user experiences. For more information, please read Anand Tharanathan's Article: https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295 And to check out the Product Lab: https://servicenowproductlab.com/ On this episode - Eric Liu: Sr. Staff UX Researcher, AI/MLTori Morrison: Senior UX ResearcherJesse Livingston: Research Communication ManagerBobby Brill: Host 00:00 Introduction to the Podcast and Guests 00:27 Understanding User Experience Research (UXR) 02:32 Introducing Eric Leo and AI Control Tower 06:44 Challenges and Solutions in AI Governance 12:23 ServiceNow University: Empowering Users 17:40 Personalization and Gamification in Learning 22:42 Conclusion and Further Resources ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product development and providing robust learning resources to enhance user experiences. For more information, please read Anand Tharanathan's Article: https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295 And to check out the Product Lab: https://servicenowproductlab.com/ On this episode - Eric Liu: Sr. Staff UX Researcher, AI/MLTori Morrison: Senior UX ResearcherJesse Livingston: Research Communication ManagerBobby Brill: Host 00:00 Introduction to the Podcast and Guests 00:27 Understanding User Experience Research (UXR) 02:32 Introducing Eric Leo and AI Control Tower 06:44 Challenges and Solutions in AI Governance 12:23 ServiceNow University: Empowering Users 17:40 Personalization and Gamification in Learning 22:42 Conclusion and Further Resources ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.

In this conversation, Adam Walter and Skip Ziegler discuss the critical role of customer feedback in software development, particularly for Managed Service Providers (MSPs). They explore how to effectively gather and implement feedback, the importance of user experience, and the challenges of adapting to user needs. The discussion emphasizes the need for continuous improvement and collaboration with customers to create intuitive and effective software solutions.

Got a negative review? Don't panic! In this video, Responding to Negative Reviews – A Step-by-Step Guide for Small Business Owners, I'll walk you through exactly how to handle criticism online without damaging your reputation. You'll learn: ✅ Why responding to reviews matters for your business ✅ The do's and don'ts of replying to unhappy customers ✅ A proven step-by-step process to turn negative feedback into a positive experience ✅ Tips for protecting your brand and building customer trust Whether you run a small local business or an online shop, the way you respond to reviews can make or break your reputation. Done right, you can even transform unhappy customers into loyal fans.

Send us a textReady to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touch. From the bustling cultural tapestry of Edinburgh's Fringe Festival to personal tales of rock climbing and postponed trips to Japan, Adrian sets the stage with personality before diving into why not all friction is bad. He reveals why some “effortful” moments between a brand and its customers actually build loyalty, and how removing them in the name of efficiency can backfire spectacularly. If you're looking to refine your customer journey without sterilizing it, this episode serves up the perfect balance of practical wisdom and a punk attitude.In a world obsessed with streamlining every process, this episode is a refreshing reminder that operational efficiency is not always the hero of customer success. Adrian Swinscoe brings a nuanced perspective: friction isn't the bogeyman it's often made out to be. By distinguishing between “good friction” — those meaningful touchpoints that enrich customer relationships — and “bad friction” that truly hinders progress, organizations can avoid the pitfall of a too-easy, yet emotionally barren, experience. His example of a company that saw sign-ups soar but retention dive thanks to over-simplification is a cautionary tale for businesses tempted to sanitize their customer journey too aggressively.The actionable takeaway? Approach your customer journey analysis with deliberate care and use data combined with direct customer feedback to fine-tune that balance. This means digging deep into customer stories and operational metrics to identify where technology should speed things up and where human moments need to be preserved or even amplified. Adrian's advice serves as a critical chapter in your customer success playbook, fueling smarter decisions that respect both business goals and the emotional dynamics that bind customers to your brand.Bonus: His reflections on rock climbing as a meditative, focus-driven hobby provide a clever metaphor for the customer success journey itself—it's about balance, precision, and the right amount of challenge.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

In this episode of the Startup CPG Podcast, Caitlin Bricker interviews Steph Nightingale, founder of Stimmie, a premium, reusable toothpick designed to address the gaps traditional floss and toothbrushes leave behind. Drawing on over 13 years of experience in dental care, Steph shares how personal recovery, patient insights, and a commitment to quality led to the creation of Stimmie.The conversation explores product innovation, early-stage funding, manufacturing partnerships, and the importance of retailer and consumer feedback in building a sustainable brand. Steph also discusses merchandising strategies, scaling challenges, and her vision for high-profile collaborations that could further elevate the brand.This episode offers valuable lessons in customer-centric product development and the realities of bringing a health-focused consumer product to market.Listen now to learn how Steph transformed a simple dental tool into a growing brand with national recognition — and why truly listening to customers is key to lasting success.Listen in as they share about:Customer Feedback & DevelopmentFunding & Business GrowthManufacturing & OperationsRetail Strategy & MerchandisingSustainability & Industry PerspectiveCommunity & NetworkingEpisode Links:Website: https://www.shopstimmie.com/ LinkedIn: https://www.linkedin.com/in/stephanie-nightingale-899b6118/?originalSubdomain=ca Don't forget to leave a five-star review on Apple Podcasts or Spotify if you enjoyed this episode. For potential sponsorship opportunities or to join the Startup CPG community, visit http://www.startupcpg.com.Show Links:Transcripts of each episode are available on the Transistor platform that hosts our podcast here (click on the episode and toggle to “Transcript” at the top)Join the Startup CPG Slack community (20K+ members and growing!)Follow @startupcpgVisit host Caitlin's Linkedin Questions or comments about the episode? Email Daniel at podcast@startupcpg.comEpisode music by Super Fantastics

In this episode of the Boost Your Biology podcast, Lucas Aoun interviews Andy Mant, CEO and founder of Bon Charge, discussing his journey from health struggles to creating a successful wellness brand. They explore the science behind blue light blocking glasses, the evolution of the product line, and the impact of synthetic light on health. The conversation also delves into optimizing sleep and circadian rhythms, as well as future research plans for customer feedback and product efficacy. In this conversation, Andy Mant discusses the advancements and challenges in the field of red light therapy, including the importance of regulatory approvals and the prevalence of counterfeit products. He shares insights on the evolution of red light therapy devices, the integration of holistic health practices, and the emerging research on testosterone optimization. The discussion also covers the potential of pulsed electromagnetic fields (PEMF) as a complementary therapy and the future of biohacking and personalized medicine. Finally, Andy reflects on his entrepreneurial journey, emphasizing the significance of hiring the right talent to foster business growthRelevant links:Andy Mant's website: https://au.boncharge.com/Check Out My Website For Coaching, Recommended Products and Much More:https://www.boostyourbiology.com/Disclaimer:The information provided in this podcast episode is for entertainment purposes and is NOT MEDICAL ADVICE. If you have any questions about your health, contact a medical professional. This content is strictly the opinions of Lucas Aoun and is for informational and entertainment purposes only. It is not intended to provide medical advice or to take the place of medical advice or treatment from a personal physician. All viewers of this content are advised to consult with their doctors or qualified health professionals regarding specific health questions. Neither Lucas Aoun nor the publisher of this content takes responsibility for possible health consequences of any person or persons reading or following the information in this content. All consumers of this content especially taking prescription or over-the-counter medications should consult their physician before beginning any nutritional, supplement or lifestyle program.Chapters00:00 The Journey Begins: From Health Struggles to Entrepreneurship03:02 The Science of Light: Understanding Blue Light and Its Effects05:48 Creating Effective Blue Light Blockers: The Evolution of Bon Charge08:41 Quality Matters: The Importance of Effective Blue Light Blocking11:35 The Role of Lenses: Dark vs. Clear in Blue Light Blocking14:18 Customer Feedback and Product Evolution: Responding to Demand17:10 Circadian Rhythms: The Importance of Natural Light Exposure22:24 Mimicking Ancestral Light Exposure23:28 The Detrimental Effects of Synthetic Light26:28 Optimizing Eating Patterns for Better Metabolism28:55 Clinical Trials and Product Efficacy31:13 Navigating the Red Light Therapy Market33:24 Holistic Approaches to Skin Health33:59 Red Light Therapy and Testosterone Optimization36:12 Understanding PEMF Therapy37:46 The Future of Biohacking38:57 Advice for Aspiring Entrepreneurs Hosted on Acast. See acast.com/privacy for more information.

Today, we're sharing our summer stories, discussing how we juggle parenting and work, and revealing our approach to wellness while living in beautiful Mexico City. Plus, we get real about using GLP-1 medications and peptides for weight loss and overall health. Stay tuned for a heartfelt apology, candid conversations about cultural differences, and tips on making the most of life abroad. Join us for laughter, insights, and a peek into our daily adventures!

Scaling a SaaS startup isn't just about product-market fit or revenue numbers, it's about people, culture, and leadership. In this episode of the Grow Your B2B SaaS podcast, host Joran Hofman sits down with Hugo Pereira, the Co-founder of Ritmoo and author of Teams in Hell: How to End Bad Management, to discuss ways of building SaaS partnerships that actually drive revenue.If you've ever wondered why some startups skyrocket to $100 million ARR while others stall at $1 million, the difference often lies in what happens behind the scenes. Hugo has helped scale multiple companies and has seen it all the pitfalls, the patterns, and the principles that actually work. In this episode, brought to you by SaaStock, Hugo shares hard-earned insights for founders who want to scale with clarity, not chaos.As a valued listener of the Grow Your B2B SaaS podcast, we've got something special for you! As a valued participant, you have the exclusive opportunity to get a 30% discount on tickets to SaaStock Europe this October - the leading conference for AI & SaaS founders, investors, and leaders.Key Timecodes(0:00) - Introduction: Building Structure in Startups and the Importance of Customer Feedback(1:00) - Episode Overview: What SaaS Companies Fail to Do in Culture and Team Dynamics(1:10) - Guest Introduction: Hugo Pereira, Co-founder of Rytmo and Author of "Teams in Hell"(1:35) - Scaling Experience: Helping Companies Grow from $1 Million to $100 Million in Revenue(2:05) - Story of Startup Failure: Culture and Team Challenges in a B2B SaaS Company(3:14) - Founding Team Impact: Old-School Mindsets and Lack of Customer Validation(4:23) - Realities of Startup Culture: Authority-Driven Environments and Their Effects(5:40) - Importance of Early Culture: Building Trust vs. Toxicity from Day Zero(6:39) - Defining Culture: Values, Behaviors, Rituals, and Systems in an Organization(8:03) - Common Failures in Scaling: Process Breakdowns, Founder Control, Lack of Alignment(9:24) - Complexity of Scaling: Need for Structure and Clear Ownership in Growing Teams(11:27) - Misconceptions of Growth: Confusing Traction with Understanding and Clarity(12:06) - The Evolution of Startups: From Hustle to Frameworks and Repeatable Systems(13:38) - Importance of Alignment: The Why Now Story and Trust Building in Teams(14:56) - Customer Ties: The Role of Deep Customer Relationships in Scaling Success(17:57) - Feedback and Misalignment: Warning Signs of Cultural and Team Misalignment(19:20) - Remote Work Challenges: Maintaining Alignment and Feedback in Hybrid Setups(21:23) - Hero Culture Warning: Overworking and Glorifying Output without Results(22:00) - Scaling Trust and Accountability: Shared Expectations and Frequent Feedback(25:03) - Feedback Loops: Formal and Informal Check-Ins to Foster Open Communication(28:59) - Leadership Pitfalls: Behaviors That Can Kill Morale and Momentum(32:17) - Best Advice for SaaS Founders: Never Lose Sight of Your Initial Why(33:38) - Future of SaaS: Preparing for Slower Deal Cycles and Community Engagement(35:27) - Advice for Early-Stage SaaS: Prioritize Conversations Over Conversions(36:55) - Scaling to 10 Million ARR: Focus on Repeatable Motions and Community Building(41:15) - Where to Find Hugo's Book: "Teams in Hell" Available on Amazon

What makes customers choose your business over countless alternatives? After a recent trip with my 16-year-old daughter, I had a powerful reminder for you and your business so it will ACTUALLY be successful.

In this episode of Confessions of a B2B Entrepreneur, Tom Hunt interviews Marc Seitz, the Co-Founder of Papermark. Discover how Papermark disrupted the virtual data room market, scaling from $20K to £60K MRR through a unique combination of open-source innovation, strategic SEO targeting established competitors, and a powerful product-led viral growth model. Marc shares invaluable insights into rapid customer support and feature development, showcasing how bootstrapping can lead to significant success and accelerate product-market fit. This is essential listening for B2B founders seeking sustainable growth strategies without external funding.

Fill out this short listener survey to help us improve the show: https://forms.gle/bbcRiPTRwKoG2tJx8In this episode, Simon Eskildsen, co-founder and CEO of TurboPuffer, lays out a compelling vision for how AI-native infrastructure needs to evolve in an era where every application wants to connect massive amounts of context to large language models. He breaks down why traditional databases and even large context windows fall short—especially at scale—and why object-storage-native search is the inevitable next step. Drawing on his experience from Shopify and Readwise, Simon introduces the SCRAP framework to explain the limits of context stuffing and makes a clear case for why cost, recall, performance, and access control drive the need for smarter retrieval systems. From practical lessons in building highly reliable infra to hard technical problems in vector indexing, this conversation distills the future of AI infra into first principles—with clarity and depth. [0:00] Intro[0:49] The Evolution of AI Context Windows[2:32] Challenges in AI Data Integration[3:56] SCRAP: Scale, Cost, Recall, ACLs, and Performance[9:21] The Rise of Object-Oriented Storage[16:47] Turbo Puffer Use Cases[22:32] Challenges in Vector Search[27:02] Challenges in Query Planning and Data Filtering[27:53] Focusing on Core Problems and Simplicity[28:28] Customer Feedback and Future Directions[29:11] Reliability and Simplicity in Design[30:39] Evaluating Embedding Models and Search Performance[32:17] The Role of Vectors in Search Engines[34:16] Balancing Focus and Expansion[35:57] AI Infrastructure and Market Trends[38:36] The Future of Memory in AI[43:01] Table Stakes for AI in SaaS Applications[45:55] Multimodal Data and Market Observations[46:57] Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But they made a compromise that many organizations settle on: Rather than enforce one unified approach to customer feedback, they allowed each team to build its own. While this helped with initial adoption and change management, it also led to fragmentation—multiple tools, different methods, no shared truth. And it got worse over time. Real progress ultimately would require centralizing what had become scattered. When Dell's Marc Stein appeared on this podcast in 2018 (episode 129), the company had just completed its EMC merger and launched a chief customer office. The ambition: one integrated Net Promoter System to tie sentiment to economics and put the customer at the center of every decision. But good intentions ran into a harsh reality: Every function was listening to customers, but no one was hearing the same thing.  In this episode, Mike Valanzola, Dell's Senior Director of Voice of Customer and NPS Operations, picks up the story. He explains how misaligned tools, siloed ownership, and governance gaps made customer feedback hard to act on. His team didn't want to tear down what existed. Instead, they brought it together. Through consolidation, centralization, shared standards, and stronger governance, they transformed scattered signals into an enterprise-wide system of action. The turning point came with the Customer Experience Roadmap and Accreditation. The CXRA gave Dell a framework to drive internal accountability and rebuild trust in the system. As Mike describes, cross-functional teams now meet weekly to act on shared signals. Tomorrow's goal? Make every employee a promoter and make every signal actionable. Guest: Mike Valanzola, Senior Director, Voice of Customer and NPS Operations, Dell Technologies Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Topics 00:01 - Marc Stein's 2018 ambition: a unified CX system 03:50 - Why integration faltered: fragmentation, politics, data overload 06:20 - Mike's mission: centralize tools, enforce governance 10:00 - Transforming custom systems to create shared accountability 13:30 - Early delivery surprises and sentiment gaps 17:10 - Predictive models and operational fixes 21:00 - How Dell built trust in the new NPS engine 27:45 - Weekly action meetings: turning listening into doing 35:30 - Why CXRA certification mattered, internally and externally 40:00 - Reflections on past company decisions Notable Quotes “ We have a robust  partner community that allows us to  expand our scale in terms of the customers that we can  touch. Each and every one of those folks has some things that are important for us to hear.” [8:00]  ”We do—and did—as a company, listen regularly, but we didn't always hear. The reason for that came down to every function across the company, ultimately doing their own listening programs, using their own application, governing how they listened, controlling what they got back, and not sharing it.” [18:00]  ”We had been really in a run-the-business function, really focused on  NPS management, really focused on owning  that measurement for the company. And now, I was proposing a large-scale, end-to-end corporate transformation that was going to require my own team  to think about how we operate, and effectively operate differently.” [28:00] Additional Resources Hear our 2018 podcast with Marc Stein on Dell's original CX ambition, Bringing Net Promoter to Scale Learn more about Bain's MyCX Roadmap & Accreditation

Watch the video interview on YouTube: https://youtu.be/TMVqWfaddG8Shopify store owners: what if one simple question could improve your ad spend, creative, and segmentation?In this episode of The Unofficial Shopify Podcast, Matt Bahr, founder of Fairing, unpacks what 20 million post-purchase surveys taught him about attribution—and why most brands still get it wrong. Learn how to track what really works, identify new channels like AppLovin and CTV, and use surveys to improve more than just marketing.In this episode, you'll learn:Why last-click attribution is broken—and what to use insteadThe one survey question every brand should askHow Fairing's data reveals the rise of AppLovin and CTVWhat zero-party data can do for your segmentation and CROHow top brands like Bombas and Thrive use surveys to drive actionSponsors:ZipifyCleverificViralsweepResources mentioned:FairingShopify App ListingLLM BenchmarksMatt Bahr on LinkedInWork with Kurt:ApplyClient ResultsJoin the Newsletter

When you think of huge advances in digital dentistry, a lot of companies and names come up. But there are two that are really making a huge impact on how we get things done and they continue to do it with the passion of the lab industry supporting it. First up is Björn Zäuner. Björn grew up in a dental family and wanted nothing to do with teeth. We've all heard this story, right? It wasn't long before Björn had a milling center and even an ortho lab. But he noticed that miss mounted cases were a problem and a main cause to most of his remakes. So he developed Bite-Finder to use AI to find the true bite and not the one "captured" with a blue bite or iOS scanner. He talks all about what it is, how it works, how to integrate it, and how you can try it for FREE for 2 weeks. Then we meet the CEO and co-creator of exocad, Tillmann Steinbrecher. We have talked to literally hundreds of people on this podcast that all sing praises for the "purple program" and this time we get to hear the origin story. Tillmann talks about how is started as a research project where he and his partner saw potential for so much more. From walking around IDS 15 years ago with a laptop with a early version to being one of the leaders in dental design, Tillmann in his team has really changed the way labs stay ahead of the every changing workflow. He talks about the early versions, where the name and purple come from, how it's important to stay an open platform, and the importance of user feedback to keep getting better. Take it from Jennifer Ferguson from Ivoclar. If you have a PM7 (https://www.ivoclar.com/en_us/products/digital-equipment/programill-pm7) or are thinking about getting a PM7 (Take it from Barb, you should), Ivoclar had launched the "Ivoclar Block Module" that can speed up milling emax (https://www.ivoclar.com/en_us/products/digital-processes/ips-e.max-cad) by 45%!! The best part is that you can try it for FREE for 90 days. All you have to do is send them a message on Instagram at Ivoclar.na (https://www.instagram.com/ivoclar.na/) or send a email to jennifer.ferguson@ivoclar.com. Now go mill emax faster! Special Guests: Björn Zäuner and Tillmann Steinbrecher.

Send us a textHow do you lead 950 engineers and still make time for mechanical watches, family, and learning? In this thoughtful and energizing episode from IT Nation Secure 2025, Joey Pinz interviews David Raissipour, Chief Technology & Product Officer at ConnectWise.

Dave delves into health influencer Brian Johnson's Blueprint brand to see how well this entrepreneur turned influencer business is performing on Amazon. We take a look at their revenue numbers, their quality control issues and overall brand strategy to see if influencer-led brands are actually killing it on Amazon or not.  Get mystery shopped for your brand and 2 competitors of your choice FOR FREE! Stord will provide a detailed report that outlines the specific areas you are out performing your competitors and where your competitors are outperforming you. Learn how your consumers truly experience your brand today! The Big Takeaway Brian Johnson's brand generated an annual revenue of approximately $4.5 million. Quality control issues have affected customer satisfaction according to recent reviews. Their average review rating for their top product is declining due to quality control issues. Pricing on Amazon is significantly lower than on the brand's website. Brian Johnson hasn't really been pushing the brands' presence in his socials. Blueprint's performance is not as impressive as their competitors. Timestamps 00:00 - Introduction to Brian Johnson and Blueprint 03:03 - Blueprint's Performance on Amazon 05:45 - Revenue Analysis and Keyword Analysis  08:58 - Quality Control Issues and Customer Feedback 11:48 - Brand Strategy and Pricing Dynamics 15:06 - Conclusion: The Future of Blueprint As always, if you have any questions or anything that you need help with, leave a comment down below if you're interested. Don't forget to leave us a review on iTunes if you enjoy our content. Thanks for listening! Until next time, happy selling!