Podcasts about customer feedback

For a 180-year-old Fortune 100 company, modernization requires more than adopting new technology. New York Life is rethinking how customer insight moves through the organization—and how quickly it turns into action. On the latest episode of The Modern Customer Podcast, Regina Warga, VP of Experience and Digital Marketing at New York Life, explains how her team uses AI to turn customer insights into action without losing the human voice behind the data. She also shares how New York Life cuts through the constant AI noise, balances synthetic and human research, and plans to bring customers, advisors, researchers, and decision-makers together in its new innovation lab, opening this September.

What You'll Learn in This Episode:In this episode, Patrick Adams is joined by Rebecca Moyers, Director of Operational Excellence for the State of Missouri, for a preview of her session at the Lean Solutions Summit, The Feedback Advantage. Rebecca shares how the State of Missouri is using employee and customer feedback to guide process improvement, strengthen experiences, and focus limited resources on the improvements that matter most.The conversation explores how Missouri built an operational excellence community across 17 executive agencies, uses feedback to support both employee and customer experience, and applies omni-channel listening to better understand the entire customer journey. Rebecca also explains why organizations need to look beyond internal silos and consider whether every part of an experience connects seamlessly from the customer's perspective.Rebecca shares practical examples of collecting feedback through website interactions, surveys, call centers, and operational data, and emphasizes that organizations shouldn't ask for feedback unless they're prepared to act on it. Most importantly, she explains that these principles aren't limited to government or large organizations; teams in virtually any industry can use intentional feedback to improve processes, culture, and the experiences they create.Key Takeaways:Feedback helps organizations focus improvement efforts on what matters mostGreat customer experiences require looking at the entire journey—not individual silosEmployee and customer feedback become more powerful when paired with operational dataDon't ask for feedback unless you're prepared to act on itLinks:https://www.findleansolutions.com/lean-summit/https://www.findleansolutions.com/

In this episode of Strap On Your Boots, I explore one of the biggest advantages startups have over much larger competitors: speed. Drawing from my experience building companies and the evolution of Vengo AI from a consumer product to B2B SaaS and eventually enterprise, I explain how small teams can listen to customers, test ideas, pivot, and respond to the market incredibly quickly. Large companies may have more money, people, and resources, but all of that size comes with organizational weight. Sometimes the startup that can adapt in days has an advantage that money simply can't buy.

Cat Agostinho built Imagen Insights on a bet that most brands get wrong: real, unedited feedback from real people beats any dashboard, survey, or assumption a company makes about its own audience. Tomorrow Group agreed enough to acquire it in March 2026, at six times EBITDA.Cat explains why the feedback most founders trust often tells them nothing, why the loudest agreement in the room can be the least useful signal, and why the businesses getting this right are asking a very different question before they build anything at all. Stop guessing what your customers want, and start finding out what they're actually hiding from you.More from James:Connect with James on LinkedIn or at peer-effect.com 

Discover why authentic customer reviews are the secret weapon in today's saturated B2B market.In this episode, Jane Singer, host of A Seat at The Table podcast, explores how businesses with great products and strong support often struggle to close deals because buyers face "buyer fatigue" and endless choices that all seem the same Learn how trusted, real-world feedback cuts through market noise and why leading platforms like Amazon have revolutionized decision-making with reviews [00:01:43].Jane reveals why traditional testimonials lack authenticity and how companies can leverage compelling, unfiltered customer stories to build trust and credibility [00:02:53]. She introduces a unique marketing strategy—sponsored micro-series podcasts featuring honest client conversations—that deliver real use cases and experiences for listeners who crave reliable, peer-driven insights [00:04:00].If you're in B2B marketing or looking to increase sales through authentic content, this episode is a must-listen. Uncover actionable strategies for winning in a competitive landscape and hear how the 'Success Stories to Sales' podcast micro-series can boost your brand credibility [00:06:37]. Don't miss this guide to growing your business with the power of customer reviews and real conversations!USEFUL LINKS:Request information about 'Success Stories to Sales' Micro podcast program:  https://seat.fm/contact-us/SEND US A MESSAGEVisit A Seat at The Table's website at https://seat.fm

"We value your feedback.” “Thanks for your patience.” “We apologize for any inconvenience.” Most of us have heard these lines so many times that we can feel our skepticism kick in before the sentence even ends. That reaction isn't cynicism for no reason. It's what customers learn when the message sounds caring but the experience doesn't match the promise.We get honest about how organizations "fib" to customers without meaning to, from org charts dictating the customer journey to feedback that vanishes with no follow-up. We also tackle the biggest expectation gap of all: overpromising, and why the goal isn't perfection, but believable, honest CX leadership that keeps the promises we choose to make.Subscribe, leave a rating and review, and share it with a teammate who owns messaging, handoffs, or service promises.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

When Andrew Blackmon couldn't find a rental tuxedo that actually fit, he didn't just start a company—he rebuilt the entire formalwear supply chain from scratch, turning a strip-mall industry into a nine-figure business with seven flagship stores and showrooms in more than 40 Nordstrom locations. For more on The Black Tux and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Send us Fan Mail Local SEO strategy often gets stuck playing a quantitative numbers game with review counts and velocity benchmarks. But what happens when you treat the collective text of your market's customer reviews as an ongoing, free focus group? This week, Celeste Gonzalez joins us to show how tools like Apify and Natural Language Processing (NLP) allow local agencies to scrape hidden market trends from Reddit, TikTok, and competitor Google Maps profiles. We break down exactly how to extract actionable copywriting blueprints from customer pain points, avoid confirmation biases, and keep your business answers consistent for modern AI search engines. Subscribe to our newsletters and other content at https://www.nearmedia.co/subscribe/

Send us Fan MailWhat happens when an entrepreneur follows instinct, leaves corporate comfort behind, moves to Chile on a whim, and eventually helps over 1,000 MSPs improve customer experience?

Send us Fan MailWhat if the most valuable thing a customer could do for your business was complain? In this episode of Navigating the Customer Experience, Yanique Grant sits down with Michael Podolsky, co-founder and CEO of PissedConsumer.com and Wisebrand.com, to explore the power of negative feedback and why organizations that take it seriously are the ones that build lasting customer loyalty.Michael built PissedConsumer.com after a deeply frustrating personal experience as a customer left him with no recourse and no resolution. Starting with just $200 and no venture backing, he has grown the platform over the past 20 years into a consumer advocacy powerhouse serving over 30 million users. His message to businesses is consistent: complaints are not your enemy. They are your most honest source of business intelligence.WHAT YOU WILL LEARN IN THIS EPISODE87% of consumers contact a company directly before leaving a negative review online. That statistic sits at the heart of everything Michael teaches. By the time a review is posted, the customer has already tried to reach you. The review is not the problem. The missed connection is.In this conversation, Yanique and Michael explore how organizations of all sizes can shift the way they receive and respond to consumer feedback, including how to categorize complaints by severity, how to establish timelines for resolution, and why the department most often blamed for service failures is rarely the one responsible for causing them.KEY TOPICS COVEREDFrom a Bad Vacation to 30 Million UsersMichael shares the origin story behind PissedConsumer.com, which was born from a travel experience that left him with no recourse as a consumer. That frustration became the foundation for one of the largest negative review platforms in the world.Collective Complaints: A New Way to Get Businesses to RespondPissedConsumer.com recently introduced a collective complaint feature that groups consumer feedback around a single issue and gathers signatures to amplify the message. Companies that routinely ignore individual complaints have begun responding to collective ones.Complaints as Small Gifts72% of consumers who leave negative reviews are trying to protect future customers from the same experience. They want things to improve. Michael's position is that every complaint is a gift, and businesses that receive it that way build stronger relationships than those that deflect or dismiss.Customer Service Is Not a Deflection MechanismMichael addresses one of the most common and costly mistakes in large organizations: treating customer service as a buffer designed to keep consumers away from the business rather than a function empowered to fix the actual problem. When customer service has real authority and clear escalation paths, the feedback loop works.Empowering Your Team with AIMichael shares how his organizations have deployed agentic AI systems using multiple models across departments including recruitment, operations, marketing, and deep research. His belief is that business leaders must integrate AI and human institutional knowledge now, not later.The Last Generation to Manage Only Human TeamsPerhaps the most thought-provoking moment in the conversation comes when Michael reflects on where AI is taking the workforce. His message to his own employees: in nine months, the company will either need 70% fewer people or will be ten times more productive. Every single person chose productivity.BOOK RECOMMENDATIONGetting Past No by William Ury. Michael has carried this book on negotiation and conflict resolution for over 40 years. For anyone who deals with difficult customers, challenging conversations, or resistant stakeholders, this is the read he points to first.CONNECT WITH MICHAEL PODOLSKYLinkedIn: Search Michael Podolsky, PissedConsumer Website: pissedconsumer.com Website: wisebrand.comFOLLOW NAVIGATING THE CUSTOMER EXPERIENCEX (Twitter): @NavigatingCX Facebook: Navigating the Customer Experience Community LinkedIn: Yanique Grant Website: yaniquegrant.com

Janina is the CMO of Flipsnack, where she leads marketing across product marketing, go-to-market strategy, content, sales enablement, and growth. She specializes in building scalable marketing systems that connect customer insights with business outcomes, ensuring marketing serves as a true growth driver rather than simply a support function.With a strong focus on clarity and execution, Janina helps align marketing, sales, and product teams around clear positioning, messaging, and customer value. Her work sits at the intersection of strategy and execution, translating how customers actually use products into effective go-to-market plans, stronger team alignment, and sustainable growth.In this episode we cover:00:00 - Intro01:40 - From Flipbooks to a Full Content Platform03:45 - Finding the Right ICP07:18 - When Customer Feedback Changes Positioning10:25 - When Customer Requests Shape Your Product Roadmap11:49 - Roadmap Decisions vs Messaging Decisions14:09 - Winning Channels and Failed Experiments17:30 - Prioritizing GTM Across Multiple Markets21:30 - Janina's Favorite Activity To Get Into a Flow State21:58 - Janina's Piece Of Advice For Her Younger Self22:58 - Janina's Biggest Challenges at Flipsnack24:14 - Instrumental Resources For Janina's Success27:12 - What Does Success Mean for Janina Today28:06 - Get In Touch With JaninaGet In Touch With Janina:Janina's LinkedInFlipsnack WebsiteMentions:April DunfordEmily KramerKieran FlanaganBooks:Influence: The Psychology of Persuasion by Robert B. CialdiniTag Us & Follow:FacebookLinkedInInstagramMore About Akeel:TwitterLinkedInMore SaaS Podcast EpisodesSaaS ConsultantsHow To Value Your SaaS Company

Hello voices from the bench community, John Wilson here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, Ivoclar's new PrograMill 7. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. This week, Elvis and Barb continue their coverage from exocad Insights 2026 in beautiful Mallorca, Spain, where the conversations are just as valuable as the lectures. The episode starts with Dr. Zhiqiang Luo, who shares his perspective on educating the next generation of dentists in an increasingly digital world. The discussion explores how students are adapting to technology, why foundational analog skills still matter, and the challenge of preparing future clinicians for workflows that continue to evolve at a rapid pace. It's an insightful look at where dental education is headed and how digital dentistry is becoming second nature to new graduates. The conversation then shifts to one of the most memorable encounters from the event as Elvis and Barb sit down with Alyson Bravo, a passionate dental technician from Brazil who has traveled across the globe to attend exocad Insights. What starts as a discussion about digital workflows quickly turns into a story about chasing dreams, making connections, and experiencing the international dental community firsthand. Alyson talks about discovering digital dentistry, teaching himself advanced design techniques, and the excitement of finally meeting people he has only known through podcasts, social media, and online education. The episode wraps up with returning friend of the podcast Tobias Specht from Ivoclar. Fresh off several major product announcements, Tobias gives listeners an inside look at the collaboration between Ivoclar and exocad and how customer feedback continues to shape product development. He discusses the integration of Ivotion into the exocad workflow, the importance of training and education, and how Ivoclar works with customers around the globe to refine new products before they ever reach the market.Special Guests: Alyson Bravo, Dr. Zhiqiang Luo, and Tobias Specht.

Recorded live at ICBC Berlin 2026, Chuck Warner sits down with Michael Lucchino, Executive Vice President of Sales at Cannatrol, to discuss one of the most overlooked yet critical stages of cannabis cultivation: post-harvest processing. While cultivators often focus heavily on genetics, lighting, nutrients, and environmental controls, Michael explains why drying, curing, and storage can ultimately determine product quality, consistency, shelf life, and profitability. The conversation explores Cannatrol's origins in artisanal food preservation, the science of vapor pressure control, the growing importance of GMP compliance in global cannabis markets, and how precision-controlled curing can improve everything from flower quality to pre-roll manufacturing efficiency. Whether you're a commercial cultivator, processor, cannabis entrepreneur, or simply interested in the science behind premium cannabis products, this episode offers valuable insights into how technology is transforming the industry's post-harvest workflow.

Dr. Jason Wersland turned a 3 a.m. garage experiment into the number one percussive therapy brand in the world, with more than 6.5 million Theragun massage devices sold. In this episode, he breaks down the unglamorous eight-year grind behind that overnight success: five prototypes, three bad partners, and a one-to-one credibility-building strategy that eventually landed him in Cristiano Ronaldo''s training room. For more on Therabody and show notes click here   Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

What you'll learn in this episode: Why prospecting is the lifeline of predictable income How to use cold outreach effectively (without breaking compliance rules) The overlooked power of referrals and testimonials How local events and sponsorships expand visibility Why reviews and customer feedback are powerful sales tools How to create strategic alliances that consistently feed new clients Why committing to prospecting is the only way to avoid broke months

Artisan Food Ecommerce: How Cutter & Squidge Achieved 500% Growth Through Shopify, Branding and Operational ScaleEmily and Annabelle, founders of Cutter & Squidge, reveal how they scaled their artisan food business by 500% in just 12 months while maintaining product quality, customer loyalty, and brand integrity!Emily and Annabelle (Founders, Cutter & Squidge) share the growth strategies, operational systems, and ecommerce decisions that helped transform a small handmade brownie business into a nationally recognised food brand. In this episode, you'll learn:• How to scale an artisan food business without compromising quality• The operational and fulfilment systems needed to support rapid growth• How branding, packaging, and customer experience drive repeat purchases• The role Shopify and ecommerce technology played in scaling the business• Lessons from managing demand spikes, supply chain challenges, and nationwide expansion00:00 Introduction02:10 The Origins of Cutter & Squidge04:35 Scaling Handmade Production07:50 Ecommerce Fulfilment and Logistics10:15 Building a Memorable Food Brand13:40 Managing Supply Chain Challenges16:05 Using Shopify to Support Growth18:30 Navigating Rapid Growth During Covid22:15 Marketing Strategies and Customer Retention25:50 Wholesale Growth and Retail Partnerships29:20 Expanding from Local to Nationwide32:45 Handmade Production vs Automation36:10 Forecasting, Planning and Technology39:30 Customer Feedback and Product Development42:00 Seasonal Campaigns and Gifting Opportunities44:20 Lessons for Ecommerce Entrepreneurs46:00 Connect with Cutter & SquidgeWebsite:https://www.cutterandsquidge.comInstagram & TikTok:@cutterandsquidgeWinning With Shopify is the podcast for Shopify store owners who want to grow revenue, increase conversions, and scale their ecommerce brand. Every Friday, Nick Trueman interviews successful founders, ecommerce experts, and Shopify partners to uncover the strategies behind real business growth. New episodes every Tuesday and Friday.Sponsors:Yoast – Get 15% off all monthly Shopify purchases for the first six months with code WWS15:https://yoast.com/winningwithshopifyTaxCloud – Book a tactical session covering tax reconciliation, returns, compliance, and more:https://taxcloud.com/summerSeguno – Get 20% off your first three months of email marketing with code WWS20:https://www.seguno.com/winning-with-shopifyBrightpearl – Join the bootcamp and elevate your inventory management:https://info.brightpearl.com/winning-with-shopifyFollow Winning With Shopify:Instagram: @winningwithshopifyYouTube: @winningwithshopifyNewsletter: https://wwspodcast.comPowered by https://spec.digital/Interested in sponsoring the show?https://wwspodcast.com/pages/sponsorship

What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows    

Most startups don't fail from lack of ideas. They fail because people quit too early—or play it too safe. Graham Hobson built a €100M business starting with a simple frustration: printing photos of his kids. What followed wasn't a smooth growth curve—it was years of uncertainty, near failure, and painfully slow progress. In this conversation, we unpack the real psychology behind building something that lasts. Not hustle. Not hacks. But resilience, emotional insight, and the ability to keep going when the rewards are invisible. Graham shares how surviving the dot-com crash shaped his thinking, why hiring for values beats hiring for talent, and how the most successful businesses often start with deeply human problems. Reframe uncertainty as a normal part of meaningful progress Focus on emotional value, not just functional output Build resilience by solving problems, not avoiding them If you're building something—or thinking about it—this episode will change how you measure progress. SPONSORS

What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones    

What you'll learn in this episode: Why prospecting is the lifeline of predictable income   How to use cold outreach effectively (without breaking compliance rules)   The overlooked power of referrals and testimonials   How local events and sponsorships expand visibility   Why reviews and customer feedback are powerful sales tools   How to create strategic alliances that consistently feed new clients   Why committing to prospecting is the only way to avoid broke months

What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows  

John DiJulius explains why so many leaders believe their customer experience is improving while customers feel something very different. Summary: In this episode of The Customer Service Revolution Podcast, Denise Thompson and John DiJulius unpack one of the most dangerous gaps in business today: the difference between what leaders think customers are experiencing and what customers are actually feeling. A 2026 customer experience report referenced in the episode found that 66% of CX practitioners believe customer experience improved last year, while only 17% of consumers agree. That gap is not just a measurement issue. It is a leadership issue. John explains why survey scores, dashboards, and internal reports can create false confidence. He also discusses why customer feedback often fails to become customer intelligence, how silos distort the experience, and why frontline employees are often closest to the truth but least empowered to fix recurring friction points. The episode challenges leaders to stop judging customer experience from the conference room and start getting closer to the real customer journey. Companies that want to build loyalty, reduce friction, and create a true competitive advantage must measure what matters, listen to what customers are actually saying, and follow through with systems, standards, and accountability. Takeaways There is often a major gap between what companies think they are delivering and what customers actually experience. Leaders may be investing in CX, tracking scores, and launching initiatives, but customers may still not feel meaningful improvement. Survey scores alone are no longer enough. John argues that survey fatigue has made traditional feedback less reliable. Many customers do not complain; they simply leave. Customer feedback and customer intelligence are not the same. Feedback tells you how someone feels about an interaction. Customer intelligence helps you understand who the customer is, what they need, what they value, and where friction exists. Frontline employees often know the problems before leadership does. Contact center teams, sales teams, and customer-facing employees hear recurring complaints daily. The problem is that many companies lack a system to capture and act on that intelligence. Silos create customer experience breakdowns. Departments often optimize for their own numbers, but customers experience the company as one organization. Implementation is where most CX initiatives fail. Launching the idea is easy. Measuring, training, coaching, reinforcing, and holding people accountable is the hard part. Leaders need to become their own customers. Ordering your own product, calling your own contact center, testing your own digital journey, and experiencing your own process can expose friction dashboards miss. Customer experience is not a short-term ROI play. Cost-cutting, discounting, layoffs, and acquisitions may improve short-term numbers, but they can damage the long-term experience. AI can help leaders hear the real customer voice. Customer sentiment analysis can reveal recurring issues across calls, chats, emails, and support interactions without relying only on low-response surveys. The ultimate question is not, "Are we working on CX?" It is, "Would our customers say it is actually better?" Quotes "Customer experience can't be judged from the conference room alone." "If customers are not feeling the improvement, then the work isn't finished." "Survey scores can create false confidence if they are not connected to the real customer journey." "Feedback is one thing. Customer intelligence is another." "The frontline often knows where the friction is. The question is whether leadership has a system to hear it and fix it." "EX equals CX. What employees experience, customers will experience." "Don't just ask, 'Are we working on customer experience?' Ask, 'Would our customers say it is actually better?'" "Implementation is the hard part. Launching the idea is easy." "Some customers do not complain. They just quietly leave." "Leaders need to roll up their sleeves and get closer to the customer." Chapters List 00:00 – Introduction: The Gap Between CX Perception and Reality Denise introduces a major disconnect between what CX professionals believe and what consumers report feeling. 01:58 – Why Companies Think Experience Is Improving John explains why there may be a lag between CX initiatives and customer perception, but also why leaders may be missing the real experience. 03:43 – Why CX Initiatives Fail After Launch John discusses flavor-of-the-month initiatives, poor execution, and the importance of measurement, training, coaching, and accountability. 04:52 – How Leaders Become Disconnected from Customers John explains how growth, P&L pressure, and short-term decision-making can distance leaders from the actual customer experience. 06:54 – The Role of Silos in Customer Experience Gaps Denise and John discuss how departments can unintentionally create friction when they do not understand one another's impact on the customer. 08:48 – Signs of a Customer Experience Delusion John challenges companies that rely too heavily on surveys and NPS without understanding what those metrics may be missing. 10:26 – AI, Customer Sentiment, and Real-Time Intelligence John explains how AI can help companies identify recurring customer issues through calls, emails, chats, and sentiment analysis. 11:45 – Customer Feedback vs. Customer Intelligence John defines customer intelligence and explains why different customer avatars have different needs, expectations, and pain points. 14:14 – Why Companies Collect Feedback but Fail to Act Denise and John discuss why employees and customers stop giving feedback when nothing changes. 16:51 – How Leaders Can Stay Close Without More Surveys John recommends AI sentiment analysis, contact center focus groups, and direct conversations with frontline employees. 18:41 – Becoming Your Own Customer Denise shares an example of executives testing their own product experience and finding major improvements before launch. 20:04 – How to Know CX Strategy Is Working John explains the importance of a return-on-experience dashboard, employee energy, task forces, and internal alignment. 21:54 – Consulting CTA Denise explains how The DiJulius Group helps organizations uncover friction, build systems, and create consistency at scale. 22:43 – The Danger of Relying Only on Survey Scores John explains why low response rates and incomplete survey answers can distort the truth. 23:27 – What Companies Should Do This Quarter John recommends speaking directly with VIP customers, creating a CX champion, forming a task force, and following a proven methodology. 24:44 – Closing Challenge Denise challenges leaders to ask whether customers would say the experience is actually better. Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com If you want to learn how world-class organizations build cultures customers cannot live without, explore The Experience Revolution Membership. Inside the membership you'll gain access to livestream workshops, practical frameworks, and proven strategies used by organizations around the world. Learn more at https://thedijuliusgroup.com/membership/ Learn More If your organization is working to improve customer experience but struggling to connect it to measurable business outcomes, The DiJulius Group can help. Visit: https://thedijuliusgroup.com Listen to more episodes: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Welcoming back Rachel White today to chat all about her new self-published book!Are you an energy worker, psychic, tarot reader, astrologer, herbalist, candle maker, content creator, animal communicator or other Woo-based practitioner thinking about starting or transforming your own business? Is the unpredictable chaos in the job market and economy urging you to create your own side hustle, back-up plan, or bug-out bag? Are you overwhelmed and confused by vague, conflicting advice from an ocean of personal development influencers and life coaches? Are you looking for a trustworthy and transparent place to start?Well, The Business of Woo: Thriving In Your Psychic Business (Without Losing Your Mind Or Selling Your Soul!) is the book for you.This book transcends vague self-help drivel and abundance doctrine platitudes to offer readers tangible, actionable steps to create or transform their own Woo-based business, whether it's a part-time side hustle or full-time gig, including:• A detailed Goldilocks Zone checklist for readers to determine if the Business of Woo is a good fit for them• A robust Practitioner Archetype self-assessment that determines the reader's dominant psychic abilities, chakras, and corresponding niche within the Business of Woo ecosystem• Step-by-step instructions on how to launch a full Go To Market Strategy, including how readers can develop their own Value Proposition; Voice of the Customer Feedback; Key Differentiators; Target Client Personas; Elevator Pitch; Brand Guidelines; Logo; Pricing Strategy; Marketing Strategy; and Thought Capital Strategy.• The best practices, lessons learned, and standard operating procedures writer and full-time working shaman, Rachel White, has gathered across 16 years of client-facing psychic work• A candid field manual for navigating ethics in an unregulated industry• A proven process for readers to tackle innovation, including the creation and launch of new services, products and yes, even Woo-based books!Find the book and Rachel:The Business of Woo: https://a.co/d/02bZN99eAll websites and social media: https://linktr.ee/totemrachThe book combines Rachel White's unique experience: 20+ years in the corporate consulting and real estate industries with job titles like “Head of Knowledge and Innovation” and “SVP of Global Strategy” and 16 years of client-facing Woo-based business experience through her spiritual practice, TOTEM Readings. Rachel is the published author of the sold out TOTEM Tarot Deck and the TOTEM Flower Essence Deck, and is also the host of The Skeptical Shaman podcast.

Trina Spear left Wall Street to build a billion dollar brand serving the 18 million health care workers no one else was designing for. Figs started out selling scrubs on sidewalks and grew into a NYSE-listed, direct-to-consumer powerhouse. For more on Figs and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

A wild week in gaming as PSN accounts get stolen, Valve takes aim at scalpers, rare PS4 copies of Poop Slinger resurface, GTA 6's publisher flexes its expected profits, and the Game Deflators review Ed Edd n Eddy on GameCube. 00:00 Introduction 01:51 Recent Game Pickups and Magic Cards Discussion 04:51 Gameplay Experiences and Strategies in Commander 07:55 Exploring New Game Mechanics and Deck Strategies 11:06 Valkyrie Profile and Other Game Updates 14:00 Insurance for Game Collectors and Cataloging Collections 16:54 Personal Gaming Experiences and Stardew Valley 19:58 Soros Gameplay and Progression 28:47 News on Limited Game Releases and Poopslinger 34:25 The Impact of Limited Rare on Game Value 34:55 PlayStation Network Security Concerns 37:17 Xbox's Customer Feedback and Exclusive Games 39:02 Grand Theft Auto VI: Anticipation and Financial Projections 47:17 Valve's Strategy Against Scalpers 01:00:42 Ed, Edd n Eddy: Misadventures Review and Nostalgia 01:13:14 Outro John and Ryan dive into one of the strangest and most entertaining weeks in gaming news, blending industry shake‑ups, collector surprises, and a retro review that hits right in the early‑2000s nostalgia. They kick things off with the unexpected return of Poop Slinger, the notoriously rare PS4 oddball that suddenly started appearing in game stores. The guys break down why this bizarre title became a collector legend and what its reappearance means for rarity chasers. From there, the tone shifts as they dig into a growing security mess: PlayStation Network account thefts. Hackers are reportedly exploiting minimal recovery info to hijack accounts, and John and Ryan unpack how this is happening. Next up is the biggest flex in gaming: GTA 6's publisher openly bragging about the astronomical revenue they expect at launch. The hosts debate whether this confidence is earned hype or corporate chest‑thumping at its finest. Valve enters the spotlight with a surprisingly proactive move as the company unveils its plan to stop Steam Machine scalpers. John and Ryan explore how Valve intends to curb botting and whether this could become a model for future hardware releases. To wrap things up, the Inflation Deflation Game of the Week takes a nostalgic turn with a review of Ed, Edd n Eddy: The Mis‑Edventures on GameCube. Expect childhood memories, questionable physics, and a debate over whether this cartoon tie‑in deserves its current market price.   Find us on TheGameDeflators.com   Twitter - www.twitter.com/GameDeflators Facebook - www.facebook.com/TheGameDeflators Instagram - www.instagram.com/thegamedeflators   The views and opinions expressed on this channel are solely those of the author. The content within these recordings are property of their respective Designers, Writers, Creators, Owners, Organizations, Companies and Producers. Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted. Permission for intro and outro music provided by Matthew Huffaker http://www.youtube.com/user/teknoaxe 2_25_18

Kevin and Jin Chon cut open a pillow, found carpet padding inside, and spent 13 years fixing it. They built Coop Sleep Goods into a nearly nine-figure brand by spending more on materials, staying focused on one product, and trusting that a better pillow would market itself. For more on Coop Sleep Goods and show notes click here  Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

What you'll learn in this episode: Why being “60% right and 40% wrong” can still destroy a business The biggest mistake founders make during customer development Why product-market fit exists on a spectrum—not as a yes/no answer The customer development funnel that creates referrals naturally How to know when your product is ready to scale The danger of building based on your own assumptions instead of customer pain Why entrepreneurs struggle to balance confidence with humility The exact questions to ask customers before investing in growth How Uber Eats generated 33x stronger sales results than average clients Why slowing down can actually help you grow faster About Collin Stewart Founder, CEO, podcast host & failed musician How can he help you? Bootstrapped PR to millions in revenue Built a revenue team to 11 Grew 3 companies from $0–$1M as the only sales hire Hosts a podcast with 120+ episodes Nailed product-market fit but whiffed on building it (and learned a tonne from it) Connect with Collin Stewart: Predictable Revenue Founder's Edition The Terrifying Art Collin Stewart LinkedIn Predictable Revenue Podcast

What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows  

What you'll learn in this episode: Why prospecting is the lifeline of predictable income How to use cold outreach effectively (without breaking compliance rules) The overlooked power of referrals and testimonials How local events and sponsorships expand visibility Why reviews and customer feedback are powerful sales tools How to create strategic alliances that consistently feed new clients Why committing to prospecting is the only way to avoid broke months

SummaryHave you ever wondered how a simple idea born from a desire to spread joy can transform into a thriving business that redefines representation during the holidays? The latest episode of the Startup Junkies podcast offers a powerful glimpse into the origin and phenomenal growth of Black Paper Party, the vibrant Black-owned brand shaking up the seasonal décor industry.Hosts Daniel Koonce and Ty Steele sit down with the dynamic founders of Black Paper Party—Jasmine Hudson, Madia Willis, and J'Aaron Merchant—to uncover the inspirations, challenges, and triumphs behind their journey. As Jasmine recounts, the beginnings were humble: an aspiration to create joy and belonging amid the uncertainty of the pandemic, combining creativity and community at its core. Their first designs, launched through print-on-demand, quickly gained traction, paving the way for exponential growth and millions of products sold in stores like Walmart, Target, and more.The episode takes listeners through the unique strengths each founder contributes—Madia's design and sourcing expertise, J'Aaron's illustration talent rooted in children's media, and Jasmine's mastery of merchandising and operations. The team shares the reality of bootstrapping, scaling rapidly, and holding true to their mission of authentic representation and joy, even as their products land on shelves nationwide.For anyone curious about what it really takes to break into major retail with a purpose-driven brand, or how collaboration and authenticity can power success, this episode is an inspiring look behind the wrapping paper. Tune in today!Show Notes(00:00) Starting a Project During Quarantine(05:59) Professional Background and Diversity Work(08:46) Career Journey from College to Walmart(11:26) Securing and Managing Licensing Deals(14:55) Focusing on Customer Feedback and Values(16:39) Startup Challenges and Supply Issues(22:17) Expanding Brand and Holiday Strategy(26:58) Embracing Curiosity and Asking Questions(28:56) Closing ThoughtsLinksDaniel KoonceTy SteeleStartup JunkieStartup Junkie YouTubeJasmine HudsonMadia WillisJ'Aaron MerchantBlack Paper PartySponsored by Bank of America

In this episode of Predictable B2B Growth, Javier sits down with Nick Turner, CEO of Dreamdata, to break down what it really takes to build predictable growth in today's B2B landscape.Nick shares lessons from leading Dreamdata through a $55M Series B raise, including why focus—not expansion—is the key to scaling, and the metrics that actually matter to investors: growth rate, gross retention, and burn efficiency.They also dive into the reality behind AI hype, why most companies misunderstand its role in go-to-market, and how businesses should think about delivering real customer value instead of chasing buzzwords.The conversation explores the growing importance of brand, the long B2B buying cycle, and why over-reliance on short-term demand generation can quietly kill pipeline. Nick also challenges how sales and marketing teams use automation, emphasizing that while marketers can scale communication, sales still depends on genuine human interaction.At its core, this episode is about cutting through noise—focusing on the right customers, solving real problems, and building a growth engine that's actually sustainable.Key Topics and TakeawaysFundraising strategies for Series BThe role of AI in SaaS growthImportance of customer feedback and focusPredictability in growth metrics is crucial for Series B success.AI is a tool to deliver value, not a buzzword to chase.Focus on a specific market segment to dominate before expanding.Listening to customers is the most reliable way to build products.Chapters00:00 Introduction to Nick Turner and Dream Data01:51 Fundraising Journey and Predictability Metrics04:47 The Role of AI in Business07:55 Listening to Customers and Market Feedback11:20 Navigating Investor Conversations13:11 Defining Predictable Growth16:27 Focus and Market Positioning20:37 Metrics for Success and Burn Multiple22:44 The 30-Day Blackout Challenge23:45 The Sales Cycle and Brand Awareness26:34 Marketing and Sales Alignment29:43 The Evolving Role of Sales32:43 AI in Marketing vs. Sales39:23 Customer-Centric Growth StrategiesResources & LinksDream Data - https://dreamdata.ioNick Turner LinkedIn - https://linkedin.com/in/nickturnerChet Holmes - The Ultimate Sales Machine - https://www.amazon.com/Ultimate-Sales-Machine-Target-Profits/dp/1591842158Send us Fan Mail Thanks for listening to Predictable B2B Growth.Want predictable pipeline (not random acts of marketing)? Run the Predictable Pipeline Diagnostic (15 min): https://boldermediasolutions.com/pipeline Subscribe to the newsletter: https://boldermediasolutions.com/newsletter Book a strategy call: https://boldermediasolutions.com/strategyMore episodes + show notes: https://boldermediasolutions.com/podcastConnect with Javier:LinkedIn: https://www.linkedin.com/in/javierlozanojr/ Website: https://boldermediasolutions.comIf the show helps, follow + leave a rating/review.

What you'll learn in this episode: Why prospecting is the lifeline of predictable income How to use cold outreach effectively (without breaking compliance rules) The overlooked power of referrals and testimonials How local events and sponsorships expand visibility Why reviews and customer feedback are powerful sales tools How to create strategic alliances that consistently feed new clients Why committing to prospecting is the only way to avoid broke months

What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows  

What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows  

Industrial Talk is onsite at Xcelerate 2026 and talking to Lee Morgan, Sr. Manager, Global Product Marketing at Fluke about "Customer's are vital to innovative success". Overview The Industrial Talk podcast, hosted by Scott Mackenzie, features Lee Morgan from Fluke discussing the company's new products and strategies at the Xcelerate event. Morgan highlights the interactive breakout sessions and the importance of customer feedback in product development. He introduces the new Rotaline Core and Rotaline Elite alignment tools, which include a built-in ROI calculator to demonstrate energy savings. The video replay feature allows for more accurate data collection. Fluke has streamlined its portfolio to two main products, offering flexibility and cost-effectiveness. The conversation also touches on the broader benefits of proper shaft alignment in terms of energy savings, reliability, and maintenance costs. Outline Fluke Xcelerate Event Overview Scott introduces the Industrial Talk podcast, highlighting the Fluke Xcelerate event.The event featured high-energy keynotes, hands-on predictive maintenance tools, and breakthrough AI diagnostics.The event aimed to deliver real-world strategies for smarter, faster, and more reliable operations.Scott encourages listeners to visit fluke.com for more information. Introduction to Lee Morgan and Industrial Talk Podcast Scott celebrates industrial professionals, describing them as bold, brave, and innovative problem solvers.The podcast is recorded at the Fluke Xcelerate event, focusing on solving industrial problems.Scott introduces Lee Morgan from Fluke, who will discuss new products. Lee Morgan's Experience at the Fluke Xcelerate Event lee shares his positive experience at the Fluke Xcelerate event, noting good engagement and interactive breakout sessions.The breakout sessions are designed to be interactive, allowing for customer feedback and learning.Lee emphasizes the importance of the Voice of Customer (VoC) in product development.The event helps Fluke understand customer problems and develop solutions to address them. Innovation and Customer Feedback in Product Development Lee explains how Fluke gathers customer feedback through a "three wishes" approach.The company synthesizes customer feedback to develop new solutions that meet their needs.Lee introduces the new alignment portfolio, including the Rotaline Core and Rotaline Elite.The new products include a built-in ROI calculator to help customers justify the cost of alignment tools. Energy Savings and Reliability Benefits of Alignment Tools Lee discusses the significant energy savings achieved through proper shaft alignment.Misaligned motors can cost up to $500 per year in energy alone, and proper alignment can prevent catastrophic failures.Scott and Lee discuss the broader costs associated with motor failures, including downtime and maintenance.The new alignment tools help customers demonstrate the ROI of their alignment services. Video Replay Feature and Streamlined Portfolio Lee introduces the video replay feature, which allows users to review and correct inaccurate readings.The feature helps avoid delays in getting plants back online and saves additional costs.Fluke has streamlined its portfolio to two main products: the Rotaline Core and Rotaline Elite.The streamlined portfolio offers flexibility and cost-effectiveness, allowing customers to choose the features they need. Condition Monitoring and Predictive Maintenance Lee explains the importance of condition monitoring and predictive maintenance in preventing failures.Fluke's condition monitoring portal can predict failures months in advance, allowing for timely maintenance.The portal provides data on vibration levels and potential faults, helping customers justify the cost of maintenance.Scott and Lee discuss the benefits of a comprehensive reliability program. Fluke's Brand and Market Strategy Lee discusses the consolidation of Fluke's brands under the Fluke Condition Monitoring umbrella.The consolidation aims to simplify the customer experience and leverage Fluke's trusted brand.Scott appreciates the streamlined approach, noting the familiarity of the Fluke brand.The consolidation helps customers avoid confusion and trust in Fluke's products. Future Innovations and AI Integration Lee hints at future innovations, particularly the use of AI in product marketing and customer engagement.AI tools help customers choose the right products and understand their needs better.Scott praises Lee Morgan for his insights and the exciting developments at Fluke.The conversation concludes with a call to action for listeners to connect with Lee Morgan and explore Fluke's solutions. If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation. Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2026. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy! LEE MORGAN'S CONTACT INFORMATION: Personal LinkedIn: https://www.linkedin.com/in/lee-morgan-fluke/ Company LinkedIn: https://www.linkedin.com/company/fluke-corporation/ Company Website:  https://www.fluke.com/ PODCAST VIDEO: https://youtu.be/qBlTrvqKtSw THE STRATEGIC REASON "WHY YOU NEED TO PODCAST": OTHER GREAT INDUSTRIAL RESOURCES: NEOM: https://www.neom.com/en-us Hexagon: https://hexagon.com/ Arduino: https://www.arduino.cc/ Fictiv: https://www.fictiv.com/ Hitachi Vantara: https://www.hitachivantara.com/en-us/home.html Industrial Marketing Solutions:  https://industrialtalk.com/industrial-marketing/ Industrial Academy: https://industrialtalk.com/industrial-academy/ Industrial Dojo: https://industrialtalk.com/industrial_dojo/ We the 15: https://www.wethe15.org/ YOUR INDUSTRIAL DIGITAL TOOLBOX: LifterLMS: Get One Month Free for $1 – https://lifterlms.com/ Active Campaign: Active Campaign Link Social Jukebox: https://www.socialjukebox.com/ Industrial Academy (One Month Free Access And One Free License For Future Industrial Leader): Business Beatitude the Book Do you desire a more joy-filled, deeply-enduring sense of accomplishment and success? Live your business the way you want to live with the BUSINESS BEATITUDES...The Bridge connecting sacrifice to success. YOU NEED THE BUSINESS BEATITUDES! TAP INTO YOUR INDUSTRIAL SOUL, RESERVE YOUR COPY NOW! BE BOLD. BE BRAVE. DARE GREATLY AND CHANGE THE WORLD. GET THE BUSINESS BEATITUDES! Reserve My Copy and My 25% Discount

What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows

In this episode, host Josh interviews Amazon expert Shannon Roddy about strategies for building, growing, and protecting successful Amazon brands. Shannon emphasizes the importance of product quality, authentic brand storytelling through images and videos, and adapting product lines based on customer feedback. He shares practical tips for scaling from 7 to 8 figures, highlights the need for continuous optimization, and discusses protecting intellectual property. Shannon also recommends resources like Avenue Seven Media's free checklist and influential figures in e-commerce. The episode offers actionable advice and inspiration for Amazon sellers aiming for long-term growth.Chapters:Introduction & Guest Background (00:00:00)Josh introduces Shannon Roddy, his background, and expertise in Amazon brand building.Brand Building Fundamentals (00:00:41)Discussion on the importance of value, understanding the market, and showcasing brand identity on Amazon.Showcasing Brand Identity on Amazon (00:02:11)Advice on using images, infographics, and videos to communicate brand mission and story.Quality Product as Foundation (00:02:32)Emphasizes the necessity of having a great product before focusing on branding and marketing.Adapting Brand Presentation to Audience (00:03:03)Examples of tailoring images, content, and style to fit the brand and resonate with customers.Learning from Customer Feedback (00:04:01)Importance of reviewing customer feedback and adapting listings to highlight what customers value.Continuous Optimization & Discovery (00:04:57)Brand building as an ongoing process of discovery and adaptation based on customer needs.Adapting and Expanding Product Lines (00:05:52)Necessity of updating listings, ads, and product lines to stay competitive and grow.Executing the Fundamentals (00:06:46)Success on Amazon comes from consistently executing business fundamentals, not shortcuts.Case Study: Table Mate (00:07:42)Example of a brand that grew by expanding and adapting its product line.Three Actionable Takeaways (00:08:28)Summary of key actions: define and showcase brand, innovate and expand, and protect your business.Protecting Your Brand (00:10:59)Discussion on intellectual property, defensibility, and creative ways to protect products and campaigns.Most Influential Book (00:11:25)Shannon recommends "Good to Great" by Jim Collins and explains its impact.Favorite Productivity Tool (00:12:28)Shannon highlights Calendly for scheduling and its new features that improve efficiency.Most Admired E-commerce Leader (00:13:37)Shannon names Jason Boyce as a respected leader and advocate for Amazon sellers.Avenue Seven Media & Free Resource (00:15:16)Information on Avenue Seven Media and a free checklist resource for Amazon sellers.Episode Wrap-Up (00:15:55)Closing thanks and final remarks from both Josh and Shannon.Links and Mentions:Tools and Websites  "Avenue Seven Media": "00:15:16"  "Calendly": "00:12:28"Free Resource  "Free Checklist (128 Things)": "00:15:43"Books  "Good to Great by Jim Collins": "00:11:35"People Mentioned  "Shannon Roddy": "00:00:00"  "Jason Boyce": "00:13:37"Transcript:Josh 00:00:00  Today I'm super excited to introduce you to Shannon Roddy. Shannon is an Amazon expert. He's a speaker and a director of business development at Avenue seven media. He founded Marketplace Seller Courses, home of the Amazon Brand Success Academy, and has consulted with over 200 companies and individuals to launch, grow and protect their Amazon brands. Shannon is a passionate innovator who loves to inspire others to achieve greatness and his family. Currently resides in Atlanta, Georgia. So with that, welcome to the show, Shannon. Hey, Josh.Shannon 00:00:34  Thanks so much for having me. I've been really excited. We planned this a several months back, so something I've definitely been looking forward to.Josh 00:00:41  I am of the same agreement to yourself, Shannon, that there is more than enough room for all of us to compete. but to your point, you've got to bring value to the market, right? Long gone are the days, especially on Amazon, of just creating another meta product, and especially if you're in the US, like good luck trying to find something cheaper and more efficient.Josh 00:01:05  Process like that's not your capability, right? But what you can do. And here's where a lot of the overseas competitors, you know, fail to kind of compete with us on. They don't understand our market, period. Yeah. They don't they don't understand the end consumer. All they know how to do is to make things cheaply. Right. Yeah. And so I think that's a that's a big mindset shift. Number one is approach everything even new product opportunities as to okay, here's what's out there in the market. But it's probably not serving everybody the right way. So bring something new to the market. But I want to wrap up this whole brand building thing. I know we've spent a lot of time on it, but I want to wrap it up by by one kind of, you know, action item here with you, Shannon, as you talked about specifically on Amazon being able to showcase who your brand is, what you stand for is your recommendation that you take one of your listing images and you turn it into this kind of infographic or lifestyle image.Josh 00:02:11  and you kind of state your either your company mission or what your brand is about there. And then do you create a video, right. And obviously there's A+ content and premium A+ content. Like where what's your recommendation for like a seller? That's like I have none of that today. What should they actually go do?Shannon 00:02:32  Yeah. I mean, you know, the one last piece to this. Again, you can't build a great brand if you don't have a great product, right? The foundation is you've got to have a quality product. Even if you sell it well, the reviews will come out in the end. Right. So I want to just, you know, go back and lay the foundation. You got to have a great product for any of this to work, you know. And so once you've got a great product, it really is about showcasing it. And and again, I think the answer is it depends. It depends on the brand. I worked with the tattoo company. They were very much about lifestyle.Shannon 00:03:03  They hired tons of influencers out there. They had this very sort of sexy avant garde motif. And so the lifestyle images conveyed that. But they had things like, look, we don't do animal testing. It's cruelty free. It doesn't have these sort of nasty ingredients in it. And so it wasn't like one image that housed everything. It was sort of telling that story through the different product images and reinforcing the A+ content. And I think the video was just lifestyle, right? So that was their sort of style was the way to translate their brand to Amazon. And that's again, that's sort of what we do at Avenue seven because it's not a copy and paste platform. Right. You're really taking the essence of the brand and the product and translate it into Amazon. And there's, you know, their style was very minimalistic. Their bullet points were only one line long. And people go, oh, well, that's terrible for SEO. That's never going to convert. You have to do paragraphs, you gotta keyword stuff.

What you'll learn in this episode: ● Why many sales funnels fail and how to fix a “leaky bucket” pipeline ● The mindset shift that turns lead generation from a grind into a system ● How to attract warm, qualified prospects instead of chasing cold leads ● The psychology behind why some leads convert while others disappear ● Techniques to nurture relationships and build long-term client trust ● Scripts and frameworks that help you move from chasing clients to attracting them    

What you'll learn in this episode: Why prospecting is the lifeline of predictable income How to use cold outreach effectively (without breaking compliance rules) The overlooked power of referrals and testimonials How local events and sponsorships expand visibility Why reviews and customer feedback are powerful sales tools How to create strategic alliances that consistently feed new clients Why committing to prospecting is the only way to avoid broke months

Two recent college grads turned a dorm room pistachio recipe into a fast-growing food brand—by letting their community call the shots. Nicola Buffo and Francine Voit, co-founders of Pistakio, share how they pivoted from pistachio mayo to a sweet pistachio spread one week before their first big grocery pitch, built a loyal following on social media because a college professor forced them to start posting, and turned customer DMs into their best-selling products—including their crunchy spread and date bark. In this episode, Nico and Fran talk about: How a last-minute product pivot landed them in Portland's biggest local retailer Why they said no to Shark Tank and Target before they were ready How community-led product development drove 10x growth Building a brand in public from day one (even with terrible dorm room lighting) The café tour strategy that gets customers to try the product risk-free Navigating a business partnership that's also a romantic relationship The $20,000 TikTok agency mistake and what they learned from it Why taste—not health trends—is their only non-negotiable Whether you're starting a food business, looking for community-driven marketing strategies, or figuring out when to say no to big opportunities, this episode is packed with real talk and actionable advice for ecommerce entrepreneurs. For more on Pistakio and show notes click here: https://www.shopify.com/blog/pistakio-community-led-product-development?utm_campaign=shopifymasters&utm_medium=youtube&utm_source=podcast SUBSCRIBE to our YouTube channel for more video episodes: https://utm.io/uhw53 Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

What you'll learn in this episode: ● How to create a workflow from scratch in HighLevel ● Tagging contacts to segment and nurture leads automatically ● Assigning team members to leads for immediate follow-up ● Crafting personalized emails and SMS that engage your prospects ● The critical step of testing and publishing workflows to avoid mistakes ● How automation can help you maintain consistent and predictable income

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Send us Fan Mail In episode 293 of Beyond The Story, Sebastian Rusk interviews Mark Merthe, a former Hollywood video editor who transformed his career by creating a unique mushroom coffee brand, as he shares insights on the challenges and triumphs of building a family-owned business, the importance of health and wellness, and how his passion for music and creativity fueled this unexpected venture. Tune in for an inspiring conversation on bold career pivots, building a purpose-driven brand, and the rising power of wellness-focused innovation!TIMESTAMPS[00:02:18] Mushroom coffee and wellness journey.[00:04:03] Mushroom coffee and immunity boost.[00:07:17] Best instant coffee on the planet.[00:11:23] Preventing cancer through lifestyle choices.[00:14:42] Podcast subscription and reviews.QUOTES"Cancer. So for thirty years, I tried to eat right, eat organic, I take supplements, and do everything I can." -Mark Merthe"Just educating yourself on all the crazy stuff in our foods... You can avoid so many bad things by just being a little more aware of them." -Mark Merthe ==========================Need help launching your podcast?Schedule a Free Podcast Strategy Call TODAY!PodcastLaunchLabNow.com==========================SOCIAL MEDIA LINKSInstagram: https://www.instagram.com/podcastlaunchlab/Facebook: Facebook.com/sruskLinkedIn: LinkedIn.com/in/sebastianrusk/YouTube: Youtube.com/@PodcastLaunchLabMark MertheLinkedIn: https://www.linkedin.com/in/mark-merthe-23383a10/ ==========================Take the quiz now! https://podcastquiz.online/==========================Need Money For Your Business? Our Friends at Closer Capital can help! Click here for more info: PodcastsSUCK.com/money==========================PAYING RENT? Earn airline miles when you use the Bilt Rewards MastercardAPPLY HERE: https://bilt.page/r/2H93-5474  

In this episode of Cloud Wars Live, Bob Evans speaks with Steve Miranda, Executive Vice President of Applications Development at Oracle, about the company's latest leap into AI-driven enterprise software. Miranda outlines Oracle's introduction of “agentic applications,” a new category that blends AI agents, automation, and business workflows into outcome-driven systems. He explains how Oracle's strategy has evolved from embedding AI into apps to building thousands of agents — and now to delivering fully agentic apps that transform how users interact with enterprise software. The conversation highlights both the opportunity and confusion customers face in this rapidly shifting AI landscape. Rise of Agentic AI The Big Themes: From Features to Outcomes: A major shift is the move from feature-based software to outcome-driven systems. Instead of executing predefined tasks, AI agents are now given business goals, such as optimizing supply chains or improving financial performance, and they generate multiple strategies to achieve them. Users then act as decision-makers, selecting preferred options. This represents a profound change in human-computer interaction, where software becomes a collaborative partner. Explosive Growth of AI Agents: Oracle's rapid expansion from around 50–100 agents to over 1,000 demonstrates the accelerating pace of AI adoption. This growth reflects both customer demand and the scalability of AI-driven architectures. The agents are not limited to simple automation but are capable of reasoning, analyzing enterprise-wide data, and making recommendations. This scale also lays the foundation for agentic applications. Future of SaaS Reimagined: Miranda makes it clear that SaaS is undergoing a fundamental transformation. Traditional applications will coexist with agentic systems for now, but the long-term trajectory points toward AI-driven interfaces becoming dominant. Oracle plans to expand agentic capabilities across its entire application suite, from finance to supply chain to HR. As AI-to-AI interactions and data integration improve, these systems will become even more powerful. The Big Quote: “These are agents where you're giving the agent a business outcome and a goal, and the agents [are] recommending to you optimizations or how you get there. And then you, as a user or human in the middle of this process, actually instruct those agents on which of the plans to execute, and it goes ahead and automates and executes those transactions. So it's a fundamentally different way of presenting the applications." More from Steve Miranda: Connect with Steve on LinkedIn or learn more about AI agents for Fusion Applications. Visit Cloud Wars for more.

Melanie Disse is the Principal Consultant and Tech Adviser to Melanie Disse Consulting. Melanie Disse Consulting is a CX & VoC consulting firm helping businesses leverage CX as a key competitive differentiator to drive business performance through understanding customer experiences. Melanie is based in Auckland, New Zealand. In this conversation with Peter Ryan, Melanie outlines how companies can more effectively obtain feedback from customers and how to make use of this feedback. Most companies struggle to turn customer feedback into action and many are still relying on the surveys that customers hate completing.  Is there a better way to engage customers and get productive feedback? https://www.linkedin.com/in/melanie-disse/ https://www.melaniedisseconsulting.com/   Summary: Mark Hillary and Peter Ryan discuss the importance of leveraging customer insights to drive great customer experience (CX) with Melanie Disse, a consultant from New Zealand. Melanie highlights the need for organizations to move beyond just collecting feedback to actually acting on it. She identifies three stages: listen, analyze, and act, emphasizing the challenges in breaking down silos and using technology to unify data from various sources. Melanie also notes the global phenomenon of poor customer service and the necessity for organizations to implement feedback to improve CX.  They conclude by promoting the CX Outsourcers event in Ottawa, where Melanie will be speaking.

What does customer experience look like inside a company most people associate with switches, infrastructure, and engineering rather than surveys, empathy, and brand perception? In this episode, recorded at the Qualtrics X4 event in Seattle, I sit down with Jerome Boissou, Head of Global Customer and Brand Experience at Legrand. Jerome has been with the company for 28 years and now leads a customer experience program designed to help Legrand better understand a customer base that is changing fast.  This matters because Legrand is no longer serving only its traditional markets. The company now operates across a huge product portfolio, serves commercial buildings as well as residential markets, and plays a significant role in areas such as data centers and hospitality. At the heart of our conversation is Legrand's "Best Of Us" program, which was originally launched in 2018 and then revamped in 2021. Jerome explains that the original focus was on personas and journey mapping, but the company soon realized it needed a more quantitative approach too. What followed was a broader strategy built around three connected pillars: customer satisfaction, customer centricity, and brand equity. Rather than treating customer experience as a dashboard exercise, Legrand is using those pillars to improve business performance, spread customer knowledge internally, and help teams understand what different customer groups really want, expect, and struggle with. One of the strongest themes in this conversation is that feedback without action creates frustration. Jerome is very clear on that point. He explains how Legrand built a "close the loop" process, then went further with what the company calls a "customer room" process. That means identifying pain points and weak signals, routing them to the right internal teams, tracking them with KPIs, and making sure action follows. He shares that 100 percent of detractors are meant to be handled through that closed-loop approach, and that around 80 percent of pain points can be solved as quick wins. That is a refreshing reminder that customer experience only matters when it changes something. We also talk about the scale of measuring experience in a global B2B organization. Legrand runs yearly relational surveys for both direct and indirect customers, covering around 50 different personas, and supplements that with transactional surveys across 17 touchpoints. These include digital interactions, training, product launches, and post-case feedback from call centers.  Jerome explains how Qualtrics became a key part of making that global program work, helping Legrand roll out surveys worldwide and giving teams a way to analyze feedback more easily and consistently. Of course, this being a tech podcast recorded at X4, we also get into AI. But what stood out to me is that Jerome does not talk about AI as a magic layer dropped on top of everything. He talks about context. In fact, context becomes one of the defining ideas in our conversation. Capturing feedback is useful, but understanding the environment around that feedback is what allows better decisions to happen. For Jerome, that is where AI becomes more useful, especially when it is trained within the reality of Legrand's complex markets rather than operating as a generic tool. Another part of this episode I found especially interesting is how Legrand brings employees into the customer experience process. Jerome shares an example of sending the same surveys to employees and asking them to answer from the customer's point of view. By comparing employee perception with actual customer feedback, Legrand can spot gaps, adjust training, and help teams build more empathy. In one case, factory teams thought customers were far less satisfied than they really were, simply because the internal metrics they saw every day focused only on pressure and output. Reframing that with real customer satisfaction data, including a product quality satisfaction score of around 95 percent, helped restore pride and perspective. This episode is really about something bigger than surveys or software. It is about how a global company can embed customer thinking into the culture, make people feel part of the process, and use data in a way that stays human. Jerome makes a strong case that customer experience in B2B is not separate from performance. It shapes brand perception, trust, internal alignment, and ultimately business outcomes. I'd love to hear your thoughts. How is your organization making sure customer feedback leads to action rather than just another report?

Tamara is the Founder & CEO of Bark Bistro Company, creator of Buddy Budder—a line of 100% natural peanut butters made for dogs. What began in her kitchen has grown into a nationally distributed brand available DTC, Ecommerce, independent retailers, and now expanding into mass and grocery channels. She is passionate about blending innovation and creativity, brand design, and business strategy to make products that bring joy and health to pets while scaling into new retail channels.  In This Conversation We Discuss: [00:00] Intro [01:37] Discovering ecommerce as the growth engine [05:38] Solving a personal problem to spark a product [07:18] Sponsor: Klaviyo [09:24] Leading a category by entering early [10:29] Choosing Ecommerce to accelerate growth [12:10] Callouts [12:20] Bootstrapping growth with early revenue [13:57] Sponsor: Intelligems  [15:56] Validating demand through review data [18:02] Listening to customers to improve goods [22:03] Engaging customers to co-create the brand [23:47] Sponsor: Electric Eye [24:55] Learning while building the business [26:28] Accepting mistakes as part of the journey Resources: Subscribe to Honest Ecommerce on Youtube Healthy and natural peanut butter dog treats barkbistro.com/ Follow Tamara Coleman linkedin.com/in/tamara-coleman-07578a23/ Get your free demo klaviyo.com/honest Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

What you'll learn in this episode: ● Why many sales funnels fail and how to fix a “leaky bucket” pipeline ● The mindset shift that turns lead generation from a grind into a system ● How to attract warm, qualified prospects instead of chasing cold leads ● The psychology behind why some leads convert while others disappear ● Techniques to nurture relationships and build long-term client trust ● Scripts and frameworks that help you move from chasing clients to attracting them

What you'll learn in this episode: ● Why learning from experienced people shortens your business learning curve ● How asking the right questions can unlock powerful business insights ● The smartest way to find and hire the right virtual assistant ● Why successful entrepreneurs openly share their systems and workflows ● How networking conversations can lead to referrals and new opportunities ● Why getting into the right rooms accelerates business growth

Networking isn't about collecting business cards—it's about building relationships that last. In this episode, Dan Rochon reveals the mindset shift that turns networking into a predictable source of clients. You'll learn how to identify the right people to connect with, the single most important question to ask in every meeting, and how helping others first creates a pipeline of referrals that pays off for years. If you're tired of walking away from networking events with no results, this episode will change how you approach them forever.What you'll learn in this episode:Why consistency is the single most important factor in lead generationThe “commit or quit” mindset shift every salesperson needsHow to choose between marketing, prospecting, and networkingThe real costs of generating leads (time, money, or both)Why 18 months is the magic number for predictable successHow to scale and diversify your lead sources as your business grows