Podcasts about customer feedback

Customer interviews are a goldmine for information and strategy ideas. But how do you turn their words into action?  Daniel and Tamara talk about how customer feedback is great, but turning their insights into actual change is even better. First, you have to make sure you're asking the right questions to get the information you need. Next, there's two types of interviews: generative and concept-testing. Which one should you choose based on your goals?  Tamara shares why “right place at the right time” is important when it comes to buying, churning, or even adopting a feature. You wanna strike when you're at the top of their mind because three months down the line? It's just too late.   If you're looking to get more out of customer feedback and ask questions that yield success, this is the episode for YOU…and it's short and sweet. ⌛ Sked Social is the no-BS social media management platform built for teams who want to move fast, collaborate easily, and actually prove impact. No per-seat shakedowns, no absurd price hikes, no surprise add-ons—just powerful tools that save time and cut through the chaos. Learn more at ⁠Skedsocial.com Follow Tamara: LinkedIn: https://www.linkedin.com/in/tamaragrominsky/ Follow Daniel: YouTube: https://www.youtube.com/@themarketingmillennials/featured Twitter: https://www.twitter.com/Dmurr68 LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing Sign up for The Marketing Millennials newsletter: www.workweek.com/brand/the-marketing-millennials Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: www.workweek.com

A live SXSW panel on how employee complaints illuminate the path to organizational innovation.Wrong question: How can AI revolutionize productivity in my organization?Right question: What do my employees hate most about their jobs?For the Portland Trail Blazers, a winning game plan for AI implementation didn't begin with a tech-first approach — it began with a talk-first one. “The whole concept was to talk about pain points," explains David Long, VP of Digital Innovation, describing the "Lunch and Launch" sessions where employees could openly share frustrations about their daily work. “People really enjoy talking about what they hate about their jobs,” says Christa Stout, Executive Vice President and Chief Strategy & Innovation Officer, and as they did, they illuminated opportunities for optimization. “By getting this insight across the whole company, it is already opening our eyes [to how] we can potentially transform the business more broadly,” Stout says.In this special live episode of Think Fast, Talk Smart, recorded at SXSW, host Matt Abrahams leads a panel with Long, Stout, and Stanford colleague Jeremy Utley, exploring how "catharsis catalyzes change.” For any team wanting to implement new technology or rethink workflows, these experts reveal how creating space for complaints can catalyze meaningful innovation throughout an organization.Episode Reference Links:Jeremy UtleyDavid LongChrista StoutEp.77 Quick Thinks: AI Has Entered The Chat – A "Conversation" with ChatGPTEp.134 How to Chat with Bots: The Secrets to Getting the Information You Need from AI  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (04:42) - The Business Behind Basketball (06:13) - Why AI and Why Now? (07:21) - Collaborating with the Team (08:39) - The Lunch & Launch Method (11:11) - Branding AI Initiatives (12:29) - David Detractor & Kelly Kindness (16:00) - Human Connection through AI (16:45) - Auditing for Brand Consistency (18:53) - AI in National Parks (21:36) - Making AI Personal (22:58) - Using AI to Learn AI (27:27) - Encouraging AI in the Workplace (30:21) - Change Management: Iteration Over Perfection (34:07) - Start with Curiosity and Empower Action (37:50) - Communication Ingredients (39:22) - Conclusion   ********This episode is sponsored by LinkedIn. Dare to discover what's next. Explore your job potential at LinkedIn. Become a Faster Smarter Supporter by joining TFTS Premium.  

Feeling stuck or craving a change in your business? In this episode, we're diving into the art of the pivot — from spotting the 6 signs it's time for a shift to 3 strategies for making it a smooth transition. Whether you're feeling burnt out, uninspired, or ready for a fresh start, we're sharing practical steps to help you navigate what's next with confidence. In between a big decision? Need advice? Drop a voice message and we'll answer it live on the podcast. Or submit a written question here if voice notes aren't your thing. //@inbetween.pod//@astridjohanaphoto//@alexisteichmiller

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston joins host Bobby Brill to tie it all together, highlighting the importance of user feedback in driving meaningful product enhancements. Don't miss this eye-opening discussion on how ServiceNow is bridging the gap between user experience and product design. To read more about these two stories, check out the blog post from ServiceNow’s EVP and Chief Experience Officer Amy Lokey - https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience To learn more about Product Lab - https://servicenowproductlab.com/ 00:00 Meet the UX Research Team01:02 Understanding the Voice of the Customer with Jesse Livingston03:25 Exploring Process Mining with Tricia Wilson17:57 Voice for Now Assist: Enhancing Accessibility with Molly Bowman32:29 How to Get Involved with the Product Lab Guests - Jesse Livingston, Tricia Wilson, Molly BowmanHost/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.htmlServiceNow Community: https://community.servicenow.com/communityFor general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston joins host Bobby Brill to tie it all together, highlighting the importance of user feedback in driving meaningful product enhancements. Don't miss this eye-opening discussion on how ServiceNow is bridging the gap between user experience and product design. To read more about these two stories, check out the blog post from ServiceNow’s EVP and Chief Experience Officer Amy Lokey - https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience To learn more about Product Lab - https://servicenowproductlab.com/ 00:00 Meet the UX Research Team01:02 Understanding the Voice of the Customer with Jesse Livingston03:25 Exploring Process Mining with Tricia Wilson17:57 Voice for Now Assist: Enhancing Accessibility with Molly Bowman32:29 How to Get Involved with the Product Lab Guests - Jesse Livingston, Tricia Wilson, Molly BowmanHost/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.htmlServiceNow Community: https://community.servicenow.com/communityFor general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.

In this episode of The Quest for Success Podcast, we sit down with Felipe David, founder of BIP, a medical apparel brand revolutionising what healthcare professionals wear. From his childhood in Brazil to investment banking and entrepreneurship, Felipe shares how discipline, personal struggles, and family influence shaped his journey. He reveals how BIP blends function and fashion to fight burnout in the healthcare industry, and why true success is emotional, functional, and societal. Whether you're scaling a mission-driven business or just curious about purpose-led innovation, Felipe's story is a masterclass in listening to customers, building with empathy, and staying grounded while aiming high.Key Takeaways   - Success is functional, emotional, and societal   - Discipline from childhood shapes entrepreneurial resilience   - Family influence can be the foundation for business ambition   - Investment banking offers a toolkit for smart decision-making   - Healthcare is ripe for innovation—and demands empathy   - Listening to users is the key to great product design   - Burnout in healthcare is real and must be addressed   - Balancing mission and margin is a founder's tightrope   - Manufacturing globally requires quality control and trust   - Direct sales fuel connection, feedback, and loyaltyIf you're building something to make life better for others - this one's for you.Follow BIP:Intsagram: https://www.instagram.com/use.bip/Website: https://usebip.com/ #Success #Entrepreneurship #HealthcareInnovation #MedicalApparel #Startups #Leadership #FamilyBusiness #CustomerFirst #ProductDesign #Resilience #DirectSales #BusinessStrategy #QuestForSuccess Follow us on all your favourite platforms:Youtube: https://www.youtube.com/@TheQuestforSuccessPodFacebook: https://www.facebook.com/people/The-Quest-For-Success-Podcast/61560418629272/Instagram: https://www.instagram.com/thequestforsuccesspod/Twitter: https://x.com/quest4success_LinkedIn: https://www.linkedin.com/company/the-quest-for-successTikTok: https://www.tiktok.com/@thequestforsuccesspodWebsite: www.thequestforsuccesspodcast.com Please share this around to anyone you think will get value from it : )

Episode Description: “I would say stick to your values because once we start to slip on that, everybody knows it and we're not authentic anymore— and what people want is the transparency of who's making their food.” —Sam Paone  We've all been there—watching those beautiful farmers market finds slowly wilt in the fridge, feeling guilty with every sad, soggy leaf. What if there was a delicious way to rescue those forgotten vegetables and turn them into something not just healthy and edible, but absolutely crave-worthy? Sam Paone is a culinary alchemist who traded restaurant kitchens for a mission to reinvent pickling. As the founder of Golden State Pickle Works, she transforms organic, seasonal produce into probiotic-rich delicacies that challenge everything people thought about fermented foods. Tune in for a flavor-packed journey that transforms kitchen waste into probiotic gold as Justine and Sam talk about how fermentation can boost gut health, support local farmers, and preserve seasonal produce as well as the surprising health benefits, cultural significance, and gourmet potential of transforming humble vegetable scraps into delicious, sustainable treats. Meet Sam: Sam Paone is the founder of Golden State Pickle Works, a California-based artisan fermentation company. With a background in restaurant cooking, she transitioned to entrepreneurship, creating organic, hyper-seasonal pickled vegetables, condiments, and salad dressings. Sam is passionate about preserving local produce, supporting organic farmers, and introducing innovative fermented food products. She has developed a unique line of pickles and fermented goods that celebrate seasonal ingredients, and is currently working on a preservation-focused television series. Her culinary approach emphasizes flavor, sustainability, and community connection.    Website Instagram Facebook Connect with NextGen Purpose: Website Facebook Instagram LinkedIn YouTube     Episode Highlights: 01:45 Golden State Pickle Works: Exploring the Concept of Pickling  10:05 Marketing and Business Challenges 14:56 Community and Customer Feedback  22:44 What's Next for Sam? 28:54 Advice for Aspiring Entrepreneurs Resources: 

If you want to slow your rate of aging or even reverse it - you'll need to know these 12 mechanisms of aging...and it's not what you think.  NOVOS not only makes products that address each of these mechanisms, they also will provide you with a biological assessment that is more accurate than any other in the world.  Check NOVOS our HERE ----> and use OPP for a discount! Find OPP episodes, discounts on products, learn about my Life Coaching and Performance Coaching work at Seanmccormick.com and hit me up sean@seanmccormick.com 01:28 Chris's Health Journey and Transformation 04:47 Understanding Aging and Longevity 08:55 Realistic Perspectives on Lifespan and Healthspan 10:53 The Science Behind NOVOS Age Test 19:31 The 12 Mechanisms of Aging 30:25 Understanding Cellular Communication and Aging 31:16 Debunking Longevity Supplements 34:38 The Science Behind Longevity Supplements 36:57 The Role of Lithium in Longevity 40:57 Ensuring Ingredient Purity and Safety 43:51 Customer Feedback and Product Efficacy 48:32 The Future of Longevity and Health 56:43 Empowering Through Knowledge and Technology

If you're a woman business owner over 40, join the Dear FoundHer... Forum to find support, advice, resources and mentorship—JUST FOR YOU. It's all inside, without the gatekeeping and without the overwhelm. Use the code FOUNDHER at checkout and join us inside for just over $1 a day. Boxed wine had a reputation problem until Lauren De Niro Pipher turned it into a sustainable, design-forward product that now moves across both direct-to-consumer and wholesale channels.Juliet Wine was born from a simple question: why doesn't high-quality boxed wine exist? Lauren and her co-founder, Allison Luvera, saw an opportunity and built a premium product that's as practical as it is planet-friendly, without any prior experience in the wine industry. In this episode, Lauren shares how they took the idea from concept to shelf, starting with a custom crush model, distinctive cylindrical packaging, and a brand that challenges the stigma around boxed wine.They also talk about the power of community, how their networks shaped their businesses, served as focus groups, and helped them make crucial early hires. Lauren opens up about the risks they took, from firing an expensive agency to bootstrapping the initial phase of the company before raising over $6 million in funding.With a go-to-market strategy that launched both direct-to-consumer and wholesale at the same time, Juliet Wine was built to scale. Instead of traditional influencer marketing, they focused on gifting and letting the product speak for itself, building authentic relationships that continue to drive word-of-mouth growth.This episode of Dear FoundHer… shows us what it takes to build something new in a crowded category, and how a smart, scrappy approach can cut through the noise.Episode Breakdown:00:00 Why Community Matters for Founders06:00 Lauren's Career Journey Before Juliet Wine07:06 The Spark Behind a Sustainable Wine Brand08:47 From Idea to Product: Early Decisions and Setbacks13:04 Redesigning Boxed Wine with Packaging Innovation15:02 Bootstrapping and Raising Over $6 Million20:10 Hiring Independent Talent Over Big Agencies25:32 Customer Feedback as a Growth Engine31:02 Go-to-Market Strategy: Direct to Consumer and Wholesale38:48 Influencer Marketing Without Paying for Posts43:46 What's Next for Juliet WineConnect with Lauren De Niro Pipher:http://www.instagram.com/iamldphttp://www.drinkjuliet.com/Get on the Marketing Made Simple Waitlist: https://lindsaypinchuk.myflodesk.com/waitlistDear FoundHer Forum: https://www.dearfoundher.com/dear-foundher-forumDon't forget to follow Lindsay on Instagram: https://www.instagram.com/lindsaypinchukFollow Dear FoundHer on Instagram: http://www.instagram.com/dearfoundherPodcast production and show notes provided by HiveCast.fm Hosted on Acast. See acast.com/privacy for more information.

Aaron Nosbisch is the founder and CEO of BRĒZ, a cannabis social tonic beverage designed as an alcohol alternative that offers a euphoric, feel-good effect without the downsides of alcohol. He built his expertise in e-commerce from an early age, launching multiple internet brands and scaling previous ventures like MONQ (portable aromatherapy diffuser, 0 to $15 million in three years as CMO), and running Lucyd Media, the world's largest cannabis social advertising agency, which run 80% of meta ads for the cannabis space.In this episode, Aaron and Blaine explore how BRĒZ identified untapped demand, iterated their product to solve a genuine founder problem, and brought it to market with precision: leveraging lean startup methodology, subscription-first landing pages, micro-batch production, effective founder-led UGC creative, and meticulous customer service. They discuss cash flow realities, funding first runs, the role of retention in beverage DTC, and how direct-to-consumer momentum powers retail expansion and shelf velocity. Aaron also shares transparent insights on ad spend, internal ops, and the principles that fuel brand growth.Interact with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. Pillars of a Successful DTC Brand2. Challenges of Scaling Beverages DTC3. Early Stage Funding and Resources Management4. Supply Chain Processes in Product Launches5. Team Building, Finding the Right Partners6. Pre-Launch and Launch Strategies7. Testing and Iterating Ad Campaigns8. Founder-Led Content in Advertising 9. Guerrilla Strategies for Audience and List Building10. Media Buying, Optimizing CAC, and Scaling Spend11. Building AOV, Subscription, and Retention12. Customer Feedback and Iteration Cycles13. Importance of Timing and Market ReadinessTimestamps00:00 Introducing Aaron and BRĒZ05:06 The “alcohol alternative” white space and product vision13:21 Launching a DTC beverage: initial capital and inventory20:32 Validating demand, managing resource constraints25:44 First ads and sales: founder content, guerilla tactics34:07 Early CACs, ad budgets, and optimizing for LTV38:22 E-commerce vs retail: channel mix and growth phases46:50 Key takeaways & where to follow Aaron and BRĒZShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTokAaron Nosbisch - Founder and CEO of BRĒZBlaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic

She turned hustle into a $4 billion brand, Emma Grede breaks down how she built Kardashian fashion empires  Emma Grede is the founding partner behind the globally successful brands SKIMS, Good American, and Safely, all launched with the Kardashian family. She is also Chairwoman of The Fifteen Percent Pledge, is a board member at Baby2Baby, and was named one of Forbes ‘Richest Self-Made Women in America'.  She explains:  Growing up in East London, raised by a single mother, and how early hardship forged her fierce independence. Taking on a maternal role from childhood, learning to lead through responsibility, empathy, and survival. Turning rejection, dyslexia, and a lack of qualifications into fuel for building billion-dollar fashion brands. Balancing ambition and motherhood, and the personal toll of leadership, hustle, and hard decisions. Building SKIMS and Good American without fashion training, and the mindset that made it all possible. 00:00 Intro   02:17 Becoming Emma Grede   03:58 Acting as the Mum and Raising My Siblings   06:49 Lacking a Father Figure Growing Up   08:25 Anger Management Tools I Learned   11:06 My Dream Was Always Fashion   12:20 Understanding Money Attachment Styles   14:32 Emma's Recipe to Achieve Anything   17:55 Customer Feedback   19:30 The Importance of Reliable Decision Partners & Mentality Shifts   21:38 Do People Need Mentors to Succeed?   24:06 The One Skill That Made Me an Entrepreneur   26:09 The Three Most Important Words for Career Advancement   27:25 Does Working in an Office Make Employees More Successful?   31:11 Traits of Future Successful People   33:32 Interview Red Flags & Work-Life Balance   39:32 Can You Be Successful and Have Work-Life Balance?   40:58 You Can't Be a Leader and a People Pleaser   43:51 Being Cancelled as a Leader and Public Figure   46:29 Racism and Sexism in the Business Industry   50:56 Dealing With Business Struggles and Crises   53:33 Top 3 Valuable Practices for Founders   55:58 Don't Get Stuck—Keep Fresh Eyes   57:15 Brands Copying Other Brands   01:00:42 Advice for People With Unsupportive Partners   01:02:10 Scheduling Date Night   01:05:45 Meeting Kris Jenner   01:12:05 Pitching to Khloé Kardashian   01:12:43 Turning an Idea Into a Business   01:14:23 Strategies Deployed in Business   01:16:24 Building a Brand Strategy in 2025   01:21:11 First Principles of Business   01:25:59 How to Become the Best Salesperson   01:33:01 Learning How to Fire People   01:37:17 Attracting Top Talent to Your Company   01:39:37 What a Founder Shouldn't Do in Business   01:41:33 Hiring Exceptional People   01:45:42 Prejudices in the Workplace   01:49:09 Why Prejudices Shouldn't Limit Anyone   01:50:39 How to Stop Giving a F***   01:54:16 When Do Successful Women Have Children?   01:56:01 My IVF Journey and Miscarriages   02:00:30 The Taboo Around Surrogacy, Freezing Eggs & Pregnancy   02:04:51 Emma Grede's New Podcast ‘Aspire'   Follow Emma:  Instagram - https://www.instagram.com/emmagrede/?hl=en  Good American - https://www.goodamerican.com/ SKIMS - http://skims.com/ Safely - https://getsafely.com/  Aspire With Emma Grede Podcast - https://podcasts.apple.com/us/podcast/aspire-with-emma-grede/id1811878340 The 1% Diary is back - limited time only: https://thediary.com/products/one-percent-diary The Diary Of A CEO Conversation Cards (Second Edition): https://thediary.com/products/the-conversation-cards-2nd-edition Get email updates: https://bit.ly/diary-of-a-ceo-yt  Think like a CEO - join the 100 CEOs newsletter: https://bit.ly/100-ceos-newsletter   Follow Steven: https://g2ul0.app.link/gnGqL4IsKKb  Sponsors: Vanta - https://vanta.com/steven Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textThis episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie dives into tactics that ensure continuous customer engagement, especially in volatile markets, and shares actionable insights on how aligning customer feedback with marketing can unlock next-level success.Detailed Analysis: Katie Smith's marketing philosophy is simple but potent: Always keep your ear to the ground. As a fractional Chief Marketing Officer, she specializes in building scalable strategies by embedding listening loops throughout the customer lifecycle. In this episode, Katie unpacks the critical role of subtle, continuous feedback gathering—from onboarding questions like "What are you most excited about?" to reflective prompts such as "What has changed the most for you?"She emphasizes integrating these questions into everyday interactions rather than relying on clunky surveys. It's about embedding marketing intelligence into the customer success function. And here's the kicker: Katie makes a strong case that the insights from customer success should be fueling marketing strategy just as much as sales data does. That shift in mindset helps brands stay ahead of the curve—adjusting messaging, realigning offerings, and reinforcing value in real time.The conversation also touches on the broader organizational alignment between marketing and customer success teams. With fast-moving market shifts, this collaboration isn't just beneficial; it's essential. Katie leaves us with a compelling preview of part two, where the focus sharpens on co-owning long-term value across departments.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

What new thoughts and ideas emerge when you bring together in conversation makers of hybrid ski bindings and AT bindings and snowboard bindings and splitboard bindings? Well you're about to find out, because at Blister Summit 2025, Jonathan Ellsworth led a conversation along these lines with Will Ritter of Spark R&D; Royal White, from Burton; Andy Merriman, from ATK Bindings; and Cobey Nash, from the very new company, AlpenFlow Design. Enjoy, this is a great one.RELATED LINKS:Get Yourself Covered: BLISTER+TOPICS & TIMES:Exploring the Evolution of Bindings (3:11)Customer Feedback in Product Development (5:47)Design Principles of New Companies (08:50)The Importance of User Experience (12:13)Evolution of ATK Bindings (15:00)The Future of Snowboard Bindings (18:02)Challenges in Binding Production (21:02)User Errors / Misuse of Bindings (23:58)Understanding Binding Mechanics & Maintenance (34:03)The Importance of Familiarity with Gear (37:10)The Shift towards Lightweight Ski Gear (41:18)Ethical Considerations in Product Development (46:54)Bindings Compatibility (50:00)The Cost of Backcountry Bindings Explained (54:03)The Future of Binding Standards in Skiing (57:15)CHECK OUT OUR OTHER PODCASTS:Blister CinematicCRAFTEDBikes & Big IdeasBlister Podcast Hosted on Acast. See acast.com/privacy for more information.

In this episode of the North Carolina Food and Beverage Podcast, host Max Trujillo is excited to talk about delis, sandwiches, and the story behind Ideals Deli Market Gourmet. Featuring business partners Ian Bracken and Paul Chirico, Max dives into their backgrounds, their inspirations from New York-style delis, and the journey of creating Ideals in Durham, North Carolina. With nostalgic anecdotes, they discuss the growth of their business, their unique approach to making fresh sandwiches, and creating a strong community presence without traditional marketing. Banter includes the emotional connections to deli aromas, the specifics of their menu, and humorous takes on topics like PB&J sandwiches and health inspections. The episode wraps up with a focus on their highly successful, beloved sandwiches and a call to visit their market for unique items. The NC F&B Podcast is produced, engineered and edited by Max Trujillo of @Trujillo.Media For inquiries about being a guest, or to sponsor the show, email max@ncfbpodcast.com 00:00 Introduction and Host's Personal Connection 00:29 Discovering Ideals Deli 00:56 Welcome Ian Bracken and Paul Chirico 01:19 The Intense Deli Experience 02:59 Opening and Success of Ideals Deli 04:00 Beer Collaborations and Upcoming Events 07:57 Nostalgia and Deli Memories 20:20 Challenges and Customer Feedback 30:36 The Harlem Chopped Cheese 35:31 A Daughter's Love for Ideals Sandwiches 36:30 Connecting with Customers on Instagram 36:49 The Art of Baking In-House 37:02 The Dilemma of Trying New Menu Items 38:10 The Perfect Cutlet Debate 39:43 Crafting the Ideal Sandwich 41:01 In-House Preparations and Ingredients 44:32 The Importance of Kosher Salt 45:45 Creating New Sandwiches: Bread vs. Ingredients 46:21 Exploring Regional Sandwich Variations 55:30 The Power of Word-of-Mouth Marketing 01:02:04 The Community Support in Durham 01:03:11 The Tin Fish Trend 01:05:32 Wrapping Up: Sandwich Talk and Community  

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse! Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week. Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends! In this episode of Quick Fire Friday, host Amanda Jones interviews Dr. Linda Sands, innovation coach and founder of Adaptology. Linda shares how small business owners can harness the power of curiosity, experimentation, and structured thinking to stay agile and customer-focused. She busts common innovation myths and explains why small businesses are better positioned than large corporates to test, adapt, and create value. She also recommends “The Little Black Book of Innovation by Scott D. Anthony” as a must-read for anyone looking to better understand and apply innovation.

In this episode of the Revenue Builders Podcast, hosts John McMahon and John Kaplan are joined by Marcello Gallo, Chief Revenue Officer at Sigma Computing. The discussion dives into Marcello's extensive experience in enterprise sales leadership, including his non-traditional path, lessons from leading roles at various companies, and the importance of structure, mentorship, and continuous learning. Marcello shares valuable insights on transitioning from technical roles to sales, territory management, and the significance of aligning with customer needs to drive value. The conversation also emphasizes the importance of having a growth mindset, understanding customer environments, and leveraging product-market fit for sustained success.ADDITIONAL RESOURCESLearn more about Marcello Gallo:https://www.linkedin.com/in/gallomarcello/Download the CRO Strategy Checklist: https://hubs.li/Q03f8LmX0Read Force Management's Guide to Increasing Company Valuation: https://hubs.li/Q038n0jT0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:01:53] Marcello's Journey into Enterprise Sales[00:08:13] The Importance of Structure in Sales[00:28:37] Navigating Major Accounts and Complex Sales[00:34:32] Understanding the Champion's Role in Sales[00:35:15] Building Strong Relationships with Champions[00:37:59] The Importance of Predicting and Preparing for Objections[00:39:14] Role-Playing and Preparation Techniques[00:40:05] Leadership and Helping Teams Get Unstuck[00:42:03] Lessons from Climbing the Corporate Ladder[00:43:21] The Value of Enablement and Territory Management[00:46:20] Adapting to Market Changes and Customer Feedback[00:53:59] Choosing the Right Opportunities and Taking Risks[01:04:50] Sigma Computing's Growth and OpportunitiesHIGHLIGHT QUOTES“If you can't bet on yourself, who can you bet on?"“Knowledge is courage.”“You get delegated to those that you sound like.”“Hire the people commensurate to the territory that you have open.”“Don't confuse position with opportunity.”

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!In this episode, you'll get to meet Tekmetric's new COO! Lauren Langston shares her journey from a software-focused background to joining the automotive industry, emphasizing her desire to deliver better technology tailored to the auto repair industry. Braxton and Lauren also get into the trust gap between consumers and auto repair shops, highlighting how transparency and the right technology can help bridge that divide. 00:00 Vertical SaaS in Professional Services04:02 Consumer Distrust in Auto Repair09:13 Enhancing Customer Trust Through Tech12:06 Tekmetric's Brand and Founder Impact14:59 Managing Tech Change in Business20:19 "Founders Drive Continuous Innovation"21:10 Tekmetric's Next-Level Customer Focus24:25 "Aligning Customer Needs with Offerings"27:47 Auto Industry's Vast Opportunities31:46 Building Tech with Industry Experts

Trust is key to managing customer expectations in today's fast-changing world. While perfection isn't possible, transparency is—and customers deeply value honesty.When transparency is your default, disappointments become opportunities for connection. Take the supplement company that added flavoring to an unflavored product: instead of ignoring feedback, they addressed it openly, building stronger relationships. Whether it's a service delay or a product change, a simple heads-up can turn complaints into appreciation.Expectations are shaped by every brand interaction—not just yours. That means your competition isn't just your industry, but every company your customers engage with. Successful businesses continuously revisit promises and review touchpoints to close gaps before they widen.Empathy is your strongest tool. Change is hard, but clear, compassionate communication—explaining the “why” and how you'll help—builds trust and respect.Want to level up your strategy? Take our free CXI Compass assessment at cxicompass.com to find your top priorities. Understanding expectations is the first step to exceeding them.Resources Mentioned:Take the CXI Compass™ assessment -- http://cxicompass.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #13 of season 5, Anna Nadeina talks with Tom Benattar, Building MailTracker by @Hunter.io, an email tracking platform for Gmail & Chrome. --------------Episode's Chapters---------------- 01:45 Tom's Previous Venture: Pixel Me 02:52 Acquiring Mail Tracker 08:28 Transitioning Mail Tracker to a Paid Model 15:04 Pricing Strategy and Customer Communication 16:45 Handling Price Increases and Customer Feedback 22:09 Seasonal Considerations and Customer Demographics 23:17 Balancing Free and Paid Features 27:41 Growth Strategies and Content Creation 31:29 Introducing a Free Trial 35:20 Future Plans for Mail Tracker Tom - https://www.linkedin.com/in/tom-benattar/ Hunter - https://hunter.io/ Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

Discover a powerful, rarely used strategy to gain customer insights for product launches—no PPC, no need to look at reviews, and possibly more effective than AI tool insights. ► Instagram: instagram.com/serioussellerspodcast ► Free Amazon Seller Chrome Extension: https://h10.me/extension ► Sign Up For Helium 10: https://h10.me/signup  (Use SSP10 To Save 10% For Life) ► Learn How To Sell on Amazon: https://h10.me/ft ► Watch The Podcasts On YouTube: youtube.com/@Helium10/videos Join us for an enlightening episode where we sit down with the extraordinary Izabela Hamilton of Rank Bell. Izabela shares her unique approach to gaining valuable customer insights without relying on PPC or traditional reviews. She opens up about her personal journey over the past couple of years, highlighting the importance of taking time off to focus on personal growth and wellness. This candid conversation emphasizes the significance of listening to our bodies and the universe, recognizing when to step back to recharge and come back stronger.  Listen in as we explore the shifting landscape of Amazon's product ranking, focusing on authentic and customer-centric strategies. Izabela and Bradley discuss how brands are moving away from manipulated tactics and embracing the power of understanding shopper perspectives. With Helium 10 and RankBell, brands can now predict customer preferences more accurately and ensure their products earn their spot on page one. The episode highlights the importance of aligning products with customer needs and how a holistic approach to ranking can lead to significant revenue without heavy reliance on ads. Lastly, we dive into the power of customer feedback in product improvement, illustrated by a client's journey in overcoming design challenges with an anti-aging red light mask. By conducting thorough pre-launch testing and addressing issues early, brands can ensure product success and customer satisfaction. We also explore strategies for creating compelling Amazon listings and the unique opportunities for new brands to compete with established ones in the evolving online shopping landscape. Don't miss this episode packed with insights on adapting to changes, leveraging AI tools, and proactively meeting customer needs for long-term success. In episode 658 of the Serious Sellers Podcast, Bradley and Izabela discuss: 00:00 - Customer Insights Without Reviews or PPC 07:00 - Customer-Centric Ranking Strategies for Amazon 12:23 - Brand Optimization and Marketing Strategies 15:22 - Customer Feedback for Product Improvement 18:27 - Product Testing and Feedback Loop 22:30 - Customer-Centric Approach in Entrepreneurship 23:25 - RankBell Client's Amazon Success Story 25:14 - Amazon's Future in Search and Advertising 30:20 - Audit Your Listings for Longevity 34:46 - Customer Feedback and Competitor Insights

summary In this episode, Denise Thompson and John DiJulius discuss the importance of creating a zero-risk environment in customer service. They share personal experiences and examples from companies like Warby Parker and Amazon, emphasizing the need for businesses to anticipate service failures and empower employees to resolve issues effectively. The conversation also covers strategies for training staff, handling customer complaints, and the significance of service recovery in building customer loyalty.   takeaways Zero risk means making it easy for customers to do business. Companies can screw up but must make it right. Anticipating where service failures occur is crucial. Empowering employees leads to better customer satisfaction. Training should focus on common service failure points. Listening to customers is key to resolving complaints. Service recovery can enhance customer loyalty. Celebrating employee successes in customer service is important. Feedback from customers should be documented and analyzed. Understanding customer needs goes beyond their literal questions. Chapters 00:00Introduction to Customer Service Excellence 02:15Understanding Zero Risk Companies 05:51Identifying Common Service Failures 12:21Empowering Employees for Customer Satisfaction 16:03Implementing Effective Recovery Strategies 21:44Learning from Customer Feedback and Complaints Links:  2025 Livestream Workshops, Zero Risk Register now! https://thedijuliusgroup.com/livestream-2025/ Presentation Skills Workshop https://thedijuliusgroup.com/project/presentation-skills/ Sign up for our Weekly E-Service Newsletter: https://thedijuliusgroup.com/event-form/newsletter/  The DiJulius Group https://thedijuliusgroup.com  Customer Experience Executive Academy https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy https://thedijuliusgroup.com/project/exea/ Our new best-selling book, The Employee Experience Revolution https://thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale/  Schedule a call to learn more about The DiJulius Group Consulting and Training    tdg.click/claudia Follow and Review: We'd love for you to subscribe and follow us if you haven't yet! John DiJulius is considered "The Authority" on customer experience.  His keynote presentations have motivated and inspired audiences from Entrepreneurs Organization, YPO, Nestle and Marriott to Chick-Fil-A and many more.  His real life stories are lessons long remembered by attendees.  Learn more about John and how to book him for your next event at:  https://johndijulius.com/ The DiJulius Group provides Customer Service content, education, consulting, and training, to ensure our clients become the brand their customers and employees cannot live without.   If you want happy employees, happy customers and happy shareholders, connect with us: Facebook: https://www.facebook.com/thedijuliusgroup LinkedIn: https://www.linkedin.com/company/the-dijulius-group/

Penny Zenker is a serial founder, sought-after speaker, bestselling author, and former C-Suite executive of a global top five market research company who now helps entrepreneurs and executives at firms large and small, including Deloitte, Pfizer, SAP and Samsung solve complex problems and find alignment to accelerate business growth. Over the past three decades, she has built and sold multiple multimillion-dollar companies—including the award-winning tech firm Smart Moves she founded and sold to a French company. Penny is also a Tony Robbins Business Coach helping companies double and triple businesses and her TEDx, “The Energy of Thought,” has had over 1 million views worldwide.

- Mystery of Strange Egg-Like Objects in Florida (0:00) - Historical US Government and Military Experiments (2:45) - Critique of Trump and RFK Jr. on mRNA Injections (6:52) - Microscopy of Chicken McNuggets (10:57) - Trump's Tariffs and Their Impact (32:28) - Potential Global Economic Disruption (1:04:22) - Faraday Bags and Electromagnetic Protection (1:08:23) - Digital Footprint and Geofencing Warrants (1:18:40) - Faraday Products and Their Applications (1:22:48) - Generator and Solar Panel Protection (1:25:56) - Faraday Blankets and Handbags (1:29:02) - Satellite Phones and Their Benefits (1:37:43) - Faraday Material and Its Applications (1:53:38) - Environmental and Health Implications of EMF (1:54:02) - Educational and Practical Tips (1:54:22) - Future Developments and Customer Feedback (2:00:11) - Promotion and Collaboration (2:00:39) For more updates, visit: http://www.brighteon.com/channel/hrreport NaturalNews videos would not be possible without you, as always we remain passionately dedicated to our mission of educating people all over the world on the subject of natural healing remedies and personal liberty (food freedom, medical freedom, the freedom of speech, etc.). Together, we're helping create a better world, with more honest food labeling, reduced chemical contamination, the avoidance of toxic heavy metals and vastly increased scientific transparency. ▶️ Every dollar you spend at the Health Ranger Store goes toward helping us achieve important science and content goals for humanity: https://www.healthrangerstore.com/ ▶️ Sign Up For Our Newsletter: https://www.naturalnews.com/Readerregistration.html ▶️ Brighteon: https://www.brighteon.com/channels/hrreport ▶️ Join Our Social Network: https://brighteon.social/@HealthRanger ▶️ Check In Stock Products at: https://PrepWithMike.com

00:00 Introduction to Sales and Philosophy00:54 Peter Iliev's Background and Experience04:03 Pricing Strategies and Signals for Change06:25 Customer Feedback and Price Changes09:25 The Value of Confidence in Pricing11:43 Packaging Services for Clarity and Value19:04 Customer Expectations and Technology25:15 Comparing Services to Technology26:00 Lightning Round: Personal Insights30:33 Taxdome's Dilemma: Innovation vs. Customer Needs37:12 Mindset Shift in Leadership46:05 Vision for 2025: Redefining AccountingIn this engaging conversation, Carlos M Garcia and Peter Iliev, CRO of  @TaxDome  explore the intersection of sales and philosophy, focusing on pricing strategies, customer feedback, and the importance of technology in the accounting industry. Peter shares his insights on how to effectively communicate value to clients, the significance of confidence in pricing, and the necessity of adapting to customer expectations in a tech-savvy world. The discussion also highlights the importance of packaging services clearly and the role of real-time updates in enhancing customer satisfaction. In this conversation, Petar Iliev and Carlos M Garcia discuss the importance of execution in business, the habit of competition, and the relentless pursuit of improvement. They explore the balance between innovating new features and meeting existing customer needs, emphasizing the significance of mindset in leadership. Petar shares his vision for 2025, focusing on redefining accounting practices, enhancing customer experience, and building a strong community around the profession.Sound Bites"What doesn't cost anything, it's not valuable.""Clients will pay for peace of mind.""Package your services like a product.""Clients want access to real-time updates.""Give them real-time updates to reduce anxiety.""Clients compare you to Amazon and Uber.""I will knock it down.""You're like ready, shoot, aim.""Every little competition makes me better.""We are redefining how accounting firms work.""Elevate the profession."Connect with Petar on LinkedInLearn more about Taxdome HERE

In this conversation, Amas Tenumah and Bob Furniss discuss the evolving landscape of customer satisfaction metrics, particularly focusing on the Net Promoter Score (NPS). They explore the origins of NPS, its initial impact on customer sentiment, and the criticisms it has faced over the years. The discussion highlights the importance of understanding customer feedback and the ethical implications of incentivizing customer responses. Ultimately, they question the relevance of NPS in today's business environment and suggest a more nuanced approach to measuring customer satisfaction.   Takeaways It's a people business. NPS became kind of a synonym for customer satisfaction. NPS has now been bastardized. We have data now that NPS does not correlate to recommendations. If I did what you wanted, please give me a good score. We've put that person into a place where they are just trying to meet the expectation. If it's going to be about the damn metric, fix the system. NPS is past its time. We need to wow our customers. We need to keep customer sentiment really, really matters. Chapters 00:00 The Ever-Changing Landscape of Business 02:27 The Evolution and Impact of NPS 11:27 Critique of NPS: Is It Still Relevant? 18:18 The Ethics of Customer Feedback and Incentives   Resources: https://itamargilad.com/net-promoter-score-part1/ https://www.netpromotersystem.com/insights/refocusing-nps-for-earned-growth-podcast/ 

In this special encore episode of The Voice of Retail, host Michael LeBlanc welcomes Dr. Rebecca Homkes, a globally recognized high-growth strategy expert and author of the acclaimed book Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times. Dr. Homkes, who holds faculty positions at the London Business School and Duke University, shares invaluable insights into how leaders can build resilient and adaptive growth strategies in today's rapidly changing business landscape.As retailers continue to navigate turbulent times marked by rapid technological shifts, economic uncertainty, and global disruptions, this episode provides the strategic guidance needed to stay ahead. Dr. Homkes explains why traditional planning methods fall short in volatile environments and advocates for a mindset shift from planning to preparing—focusing on setting directions rather than rigid destinations. She emphasizes the need for businesses to build frameworks that prioritize learning, customer feedback, and agile decision-making.The conversation includes compelling real-world examples of companies that successfully adapted under pressure, like IKEA's innovative warehouse strategy born out of necessity and a Scandinavian amusement park that achieved record growth despite pandemic restrictions. Dr. Homkes' framework for thriving under uncertainty centers on embracing preparation, implementing a forced reset when linear growth stagnates, and maintaining "aligned speed" to balance swift decision-making with strategic coherence.As geopolitical tensions, technological disruptions like AI, and global economic pressures continue to shape the retail landscape, Dr. Homkes outlines how to identify must-win battles and prioritize actions that drive sustainable growth. She also discusses how leadership dynamics and organizational structures must evolve to support this adaptive mindset.This episode is essential listening for retail leaders looking to transform volatility into opportunity and position their businesses for long-term success. Tune in now on your favorite podcast platform and gain the insights you need to thrive in these unpredictable times. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this episode of Product Talk, host Steph Rizzuto and Josh Roland discuss the exciting new features coming to Automox, including a revamped end user notification system, enhancements to the device details page, new analytics for proving value, and improvements in remote control features. They emphasize the importance of customer feedback and the iterative process of product development, aiming to enhance user experience and security.

From turning down $3 billion from Facebook to building a $100 billion empire, Evan Spiegel reveals the blueprint behind Snapchat. Evan Spiegel, co-founder & CEO of Snapchat (now Snap Inc.), founded the app while at Stanford and became the youngest billionaire at 25. In this conversation, Evan and Steven cover how Snapchat almost didn't exist, Evan's ‘T-Shaped' leadership style, getting bullied before founding Snapchat, and the harshest day of his CEO journey. Chapters: 00:00 Intro 02:29 The Dots That Got You Here 03:33 Did You Feel Like You Fitted In? 03:46 When Did Computers First Come In? 05:02 Things Aren't as Complicated as They Seem 05:28 You Got Bullied 06:09 What Were You Like as a Kid 07:33 Why CEOs Don't Do Many Podcasts 08:55 Why Did You Choose Product Design? 10:30 Your Class in Entrepreneurship 11:00 Key Lesson From Entrepreneurship Class 12:02 Big Ambitions 13:26 Entrepreneurship in Europe 16:00 Your First Failure 18:00 How to Know When to Quit 18:50 Why Love & Passion Matter 19:19 Launching Early & Getting Feedback Fast 20:39 How Initial Ideas Can Be Wrong 21:37 How You Started Snapchat 27:03 Customer Feedback to Implement 28:36 Raising Capital 29:46 Investor Feedback 30:17 Building a Social Network Sounds Delusional 31:51 Doubting Snapchat's Success 36:19 Quitting University for Snapchat 37:33 Advice for Young Entrepreneurs 39:27 Are Job Titles Limiting Creativity? 40:34 Hierarchy Issues in Companies 42:22 Innovating at Snapchat 47:59 Importance of Hiring 49:00 Hiring Mistakes to Avoid 51:06 Leadership Traits of a Perfect Hire 52:25 Being Nice vs. Being Kind 53:52 T-Shaped Leadership 56:44 Advice to Younger Evan 59:39 Embedding Company Culture Early 01:01:51 When Company Culture Dilutes 01:03:35 Company Incentives 01:04:25 Worst Early Advice 01:05:47 How Mark Zuckerberg Approached You 01:10:04 Saying No to That Offer 01:13:13 Youngest Billionaire at 25 01:14:19 Managing Romantic Relationships 01:19:23 Ads 01:20:21 Your LinkedIn Bio Joke 01:22:45 Messaging Zuckerberg When They Copied Features 01:26:57 Should Big Tech Monopolies Be Stopped? 01:29:25 Hardest Day When Copied 01:30:30 Leading in Tough Times 01:31:48 Content Moderation Challenges 01:36:28 Why Meta Rolled Back Moderation Policies 01:39:20 Optimism About America 01:40:08 Social Media & Your Kids 01:42:51 Is TikTok's Ban Good for Snapchat? 01:46:07 Snapchat Going Public 01:48:28 Killing Projects You Loved 01:50:15 How Do You Prioritize? 01:52:23 Ray-Ban Spectacles Launch Reaction 01:53:37 Will Kids Learn From AI? 01:56:34 Tradeoffs With AI 01:58:22 Ads 02:00:35 Snapchat in 2025 02:02:14 Importance of Counsels at Work 02:05:34 When to Listen to Your Team 02:06:22 Work-From-Home Policies 02:08:42 Principles of a Successful Entrepreneur 02:10:18 Managing Stress 02:13:10 Worst Days of Snapchat 02:13:50 Do You Have Imposter Syndrome? 02:15:08 Would You Start Another Tech Company? 02:17:23 Hardest Thing You've Overcome 02:18:17 Self-Awareness 02:20:45 Do You Feel Impatient as a Leader? 02:21:35 What Would Your Team Say About You? 02:22:12 What Are You Really Good At? 02:26:55 Biggest Question Entrepreneurs Should Ask Follow Evan: Twitter - https://g2ul0.app.link/hnvyN8X8SRb More about Snap's new glasses - https://g2ul0.app.link/GDzqC6XeTRb Watch on YouTube: https://g2ul0.app.link/DOACEpisodes Get My Book & Cards: 'The 33 Laws Of Business & Life' - https://g2ul0.app.link/DOACBook Conversation Cards: https://g2ul0.app.link/f31dsUttKKb Follow Me: https://g2ul0.app.link/gnGqL4IsKKb Sponsors: LinkedIn Ads - https://www.linkedin.com/DIARY Perfect Ted - https://www.perfectted.com (Code: DIARY40) Learn more about your ad choices. Visit megaphone.fm/adchoices

Rahul Vohra is the founder and CEO of Superhuman. Prior to Superhuman, Rahul founded Rapportive, the first Gmail plug-in to scale to millions of users, which he sold to LinkedIn in 2012. He is also a prominent angel investor, and his fund has invested $50 million in over 120 companies, including Placer, Supabase, Mercury, Zip, ClassDojo, and Writer.What you'll learn:• The unexpected insight about virality Rahul gained from LinkedIn's head of growth.• Why Rahul restructured his entire executive team to spend 60% to 70% of his time on product, design, and marketing instead of the typical CEO responsibilities.• The counterintuitive approach to finding product-market fit using a methodical system inspired by Sean Ellis, and how this algorithmically determines your roadmap.• How manually onboarding every user (Superhuman had 20 full-time people doing this at peak) created superfans and allowed engineers to focus on product rather than onboarding flows.• The “Single Decisive Reason” framework for making better decisions by avoiding collections of weak justifications.• How Superhuman's AI features have evolved to create a truly intelligent email experience that works while you sleep.—Brought to you by:• Eppo—Run reliable, impactful experiments• Fundrise Flagship Fund—Invest in $1.1 billion of real estate• OneSchema—Import CSV data 10x faster—Find the transcript at: https://www.lennysnewsletter.com/p/superhumans-secret-to-success-rahul-vohra—Where to find Rahul Vohra:• X: https://x.com/rahulvohra• LinkedIn: https://www.linkedin.com/in/rahulvohra/• Email: Rahul@superhuman.com—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Rahul and Superhuman(05:00) The most pivotal moment in Rahul's career(07:01) The secret to virality(11:02) Superhuman's product evolution and core values(13:32) Overcoming slowdowns at scale(18:06) Time management and meditation(27:35) The role of a president(30:56) Attention to detail(43:00) Finding your unique position(47:32) The power of manual onboarding(52:37) Mastering product-market fit(59:33) Game design in business software(01:05:35) Contrarian pricing strategies(01:09:29) Leveraging AI(01:15:40) Transitioning to enterprise solutions(01:19:08) The Single Decisive Reason framework(01:22:32) Conclusion and final thoughts—Referenced:• Superhuman: https://superhuman.com/• Rapportive: https://techcrunch.com/2012/02/22/rapportive-linkedin-acquisition/• Elliot Shmukler on LinkedIn: https://www.linkedin.com/in/eshmu/• What Are ‘Whales' in Video Games: https://gamerant.com/video-games-whales-concept-term-explained/• Figma: https://www.figma.com/• Notion: https://www.notion.com/• Loom: https://www.loom.com/• How to use Team Comments to reimagine email collaboration: https://blog.superhuman.com/how-to-use-team-comments-to-reimagine-email-collaboration/• Rajiv Ayyangar's post on X about Superhuman: https://x.com/rajivayyangar/status/1816176308130570385• Transcendental Meditation: https://www.tm.org/• Laurent Valosek on LinkedIn: https://www.linkedin.com/in/laurent-valosek-18708b5a/• Peak Leadership Institute: https://www.peakleadershipinstitute.com/• Ed Sim's website: https://edsim.net/• Adelle Sans: https://fonts.adobe.com/fonts/adelle-sans• Comic Sans: https://en.wikipedia.org/wiki/Comic_Sans• Greenfield project: https://en.wikipedia.org/wiki/Greenfield_project• Why Mailbox died: https://www.theverge.com/2015/12/8/9873268/why-dropbox-mailbox-shutdown• Bill Trenchard on X: https://x.com/btrenchard• How Superhuman Built an Engine to Find Product-Market Fit: https://review.firstround.com/how-superhuman-built-an-engine-to-find-product-market-fit/• Using the Sean Ellis Test for Measuring Your Product-Market Fit: https://medium.productcoalition.com/using-sean-ellis-test-for-measuring-your-product-market-fit-c8ac98053c2c• Sean Ellis on LinkedIn: https://www.linkedin.com/in/seanellis/• The original growth hacker reveals his secrets | Sean Ellis (author of “Hacking Growth”): https://www.lennysnewsletter.com/p/the-original-growth-hacker-sean-ellis• The Trouble with Rewards: https://www.kornferry.com/insights/briefings-magazine/issue-13/519-the-trouble-with-rewards• The art and science of pricing | Madhavan Ramanujam (Monetizing Innovation, Simon-Kucher): https://www.lennysnewsletter.com/p/the-art-and-science-of-pricing-madhavan•  Van Westendorp Price Sensitivity Meter: https://en.wikipedia.org/wiki/Van_Westendorp%27s_Price_Sensitivity_Meter• AI-powered email for high-performing teams: https://superhuman.com/ai• Linear's secret to building beloved B2B products | Nan Yu (Head of Product): https://www.lennysnewsletter.com/p/linears-secret-to-building-beloved-b2b-products-nan-yu• Single Decisive Reason: decision-making for fast-scaling startups: https://blog.superhuman.com/single-decisive-reason-decision-making-for-fast-scaling-startups/• Reid Hoffman on LinkedIn: https://www.linkedin.com/in/reidhoffman/—Recommended books:• Positioning: The Battle for Your Mind: https://www.amazon.com/Positioning-Battle-Your-Al-Ries/dp/0071373586• Monetizing Innovation: How Smart Companies Design the Product Around the Price: https://www.amazon.com/Monetizing-Innovation-Companies-Design-Product/dp/1119240867—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Customer support leaders are often trapped in a cycle of "number narration" - reporting metrics without connecting them to organizational value. In this insightful episode addressing a listener's question about reporting as a new support leader, Jeannie dives into how to transform your customer support metrics into meaningful business impact stories.The key isn't just tracking first response time, resolution rates, or customer satisfaction scores - it's understanding why these metrics matter and how they directly contribute to retention, revenue, and organizational success. When leadership doesn't see this connection, customer experience initiatives become vulnerable to cost-cutting measures despite their crucial role in protecting brand reputation and driving business growth.Whether you're new to leading a support team or looking to more effectively communicate your department's value, this episode provides actionable guidance for building meaningful scorecards that balance performance tracking with strategic business alignment. Ready to stop being a number narrator and start showing real business impact? This episode will show you how.Resources Mentioned:CX Success Statement Workbook -- https://bit.ly/cx-success-workbookTake the CXI Compass™ assessment -- http://cxicompass.comRegister for our webinar: What The C-Suite Needs to Know -- https://bit.ly/CXNeedToKnowExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Summary In this engaging conversation, Amas Tenumah and Bob Furniss discuss the challenges and implications of automation in customer service, particularly focusing on HP's controversial decision to implement a 15-minute wait time for customers to encourage self-service. They explore customer preferences, the impact of wait times on experience, and the importance of effective customer service strategies in business. The discussion highlights the balance between cost efficiency and customer satisfaction, culminating in a call for companies to value customer feedback and service quality. Takeaways Automation in customer service often leads to frustration. HP's 15-minute wait policy aimed to push digital self-service. Customer preferences should be prioritized in service design. Long wait times can significantly impact customer experience. Companies must listen to customer feedback to improve services. Self-service options should be user-friendly and accessible. The cost of human interaction in customer service is high. Effective communication is key to customer satisfaction. Businesses should focus on long-term customer relationships. Customer service should be valued as a critical business function. Chapters 00:00 Introduction and Light Banter 00:57 The Automation Dilemma in Customer Service 02:55 HP's Controversial 15-Minute Wait Policy 06:07 Customer Preferences and Self-Service Solutions 09:02 The Impact of Wait Times on Customer Experience 12:02 HP's Policy Rescinded and Customer Feedback 15:06 The Importance of Customer Service in Business 17:58 Conclusion and Call to Action

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Are you ready to discover how a company can truly put the customer first and inspire a community through music? In this episode of Thrive LouD with Lou Diamond, we dive into the remarkable journey of Sweetwater, a company that has become a pillar in the music and audio industry. Our guest, Justin Dunbar, the Director of Customer Experience at Sweetwater, shares the story of the company's growth from its humble beginnings in the back of a VW bus to becoming a billion-dollar business with a unique focus on customer relationships. Key highlights of the episode include: The Origin Story: Learn about Chuck Surack's vision in the late '70s that led to the creation of Sweetwater and how the company's foundation in customer experience has remained strong to this day. Building Connections: Justin explains the important role of sales engineers and how they create personalized experiences for Sweetwater customers by sharing their expertise and passion for music. Handling a Pandemic Surge: Discover how Sweetwater adapted during the COVID-19 pandemic to accommodate an influx of new customers, particularly in the booming podcasting and home studio markets. Community Engagement: Justin shares Sweetwater's impact on the local community in Fort Wayne, Indiana, through charitable initiatives, music education, and support for local nonprofits. To delve deeper into Sweetwater's offerings and learn how they can elevate your musical journey, visit Sweetwater.com and explore their extensive range of products, expert advice, and remarkable customer service. Join us on this episode to understand why Sweetwater is not only a leader in audio equipment but also a champion of customer experience and community engagement. TIMESTAMPED OVERVIEW 00:00 Building Customer-Centric Music Experiences 05:52 Tailored Sales Engineer Matching 09:14 Sweetwater's Personal Touch Experience 12:29 Sweetwater's Impact on Fort Wayne 13:56 Sweetwater's Boom During COVID 17:24 Sweetwater's Unmatched Audio Gear Sales 24:12 Sweetwater's Employee Wellness Culture 25:40 Sweetwater's Expert Community & Innovation Follow Us:

Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever could. Chapters:00:00 - Intro01:58 - Responding to survey responses in a meaningful way03:39 - The written feedback is the gold04:25 - Ideas for responding to written feedback07:32 - Exec vs. User NPS09:48 - What good looks like13:15 - It's operationally difficult, but worth it14:33 - Actually responding to your survey respondents can differentiate you14:56 - Responding creates return respondents Enjoy! I know I sure did... Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Today, we're joined by Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane, the #1 customer onboarding, PSA, and project delivery software. We talk about:Launching an incomplete product vs. going to market too late Determining the scope of an MVP & a full-featured, differentiated productUnique approaches to “Design Partners” during product development Best ways to build a communityMaintaining a sense of urgency once established & not getting too comfortable

Like many startups, PostNitro didn't start with its current idea. It began as a Twitter automation tool until Elon Musk's API changes forced a complete reset. With two months of development scrapped, the team had to rethink everything. During this transition, Muneeb Awan promoted its original product by designing carousel posts and infographics. The process was frustrating. Manual, time-consuming, and inefficient.  Highlights include: Market Validation Before Building (03:05), Free Product Beta Release (04:30), Building In Public, Twitter Edition (06:10), Launching Pricing Plans Without Losing Free Users (12:41), And more…  Are you looking to create repeatable, scalable, and predictable revenue? We can help! ► https://predictable.fm/get-growth

Meet Adam Nathan, CEO and co-founder of Blaze, the #1 AI marketing tool for teams of one.Adam shares his journey with Blaze and why listening to customers is crucial for startup success. We dive deep into the importance of picking the right market, leveraging AI, and persevering through tough times. Adam also shares practical tips for new founders on finding product-market fit and scaling their businesses. Tune in for valuable insights on using AI in marketing and building a company people love.

Could a single molecule be the difference between vibrant longevity and early decline? Dr. Andy Salzman—Harvard-trained physician, scientist, and creator of the first PARP1 inhibitor—joins Dave to reveal the real key to living longer, fighting disease, and maximizing your energy: NAD. This master molecule fuels your mitochondria, DNA repair, and cellular resilience, but here's the catch—it plummets as you age. That means more fatigue, brain fog, inflammation, and higher risks of disease. But what if you could stop the decline and even reverse it? Dr. Salzman breaks down the game-changing science behind NAD, CD38, and cellular repair—and the fastest, most effective ways to optimize your levels for peak performance, health, and longevity. Get ready to rethink everything you thought you knew about aging, pharmaceuticals vs. supplements, and the radical new approach to living better, longer. What You'll Learn: • The #1 reason your NAD is disappearing—and how to fix it • Why NAD is the missing link in energy, DNA repair, and disease prevention • The hidden enzyme (CD38) that's sabotaging your longevity • How to supercharge mitochondria, optimize blood flow, and fight aging at the source • Why the supplement industry has it wrong—and the best way to boost NAD naturally • The shocking truth about the FDA, pharmaceuticals, and the future of anti-aging medicine Resources: • Dave Asprey's New Book - Heavily Meditated: https://daveasprey.com/heavily-meditated/ • Andrew Salzman's Instagram – https://www.instagram.com/andrew_salzman/?hl=en • 2025 Biohacking Conference: https://biohackingconference.com/2025 • Danger Coffee: https://dangercoffee.com • Dave Asprey's Website: https://daveasprey.com • Dave Asprey's Linktree: https://linktr.ee/daveasprey • Upgrade Collective – Join The Human Upgrade Podcast Live: https://www.ourupgradecollective.com • Own an Upgrade Labs: https://ownanupgradelabs.com • Upgrade Labs: https://upgradelabs.com • 40 Years of Zen – Neurofeedback Training for Advanced Cognitive Enhancement: https://40yearsofzen.com Timestamps: 00:00 Trailer 01:07 Introduction and Episode Overview 02:29 Meet Dr. Andy Salzman 02:36 From Physician to Researcher 03:39 Pharmaceuticals vs. Nutritionals 04:17 The Role of NAD in Longevity 06:32 Challenges in Longevity Research 12:58 Understanding NAD and PARP 14:34 NAD's Impact on Health 23:19 Gut Health and Longevity 27:43 Innovations in NAD Supplementation 41:27 Customer Feedback and Product Effectiveness 42:41 Surprising Benefits of NAD for Sexual Health 44:47 NAD and Vascular Health 48:46 NAD's Role in Aging and Longevity 54:03 NAD and Lifestyle Choices 01:03:02 NAD and Cognitive Function 01:06:18 NAD and Exercise 01:13:42 NAD and Sleep 01:21:54 Final Thoughts on NAD and Longevity See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Can you build a 7-figure e-commerce business without a massive team? In this episode of the eCom Ops Podcast, host Norbert Strappler interviews Elaine Pofeldt, journalist and author of The Million-Dollar, One-Person Business, to uncover how solopreneurs are scaling smarter—not harder.

This episode is sponsored by IAMONES. Visit https://iamones.ai/idac to learn more.In this sponsored episode of the Identity at the Center podcast, Jim welcomes Andrea Rossi from IAMONES, an innovative conversational identity governance platform. They discuss the revolutionary approach IAMONES takes in simplifying identity and access management (IAM) using large language models (LLM). Andrea explains how IAMONES aims to eliminate the need for complex roles and middle layers by providing business users with direct and comprehensible access to system functions. The discussion dives into the practical applications of LLM in enhancing existing IAM systems, particularly focusing on making permissions and entitlements more understandable and manageable for business users, auditors, and administrators. The episode also highlights the ease of integrating IAMONES with existing identity infrastructures and offers insights into reducing the burden of maintaining multilingual UIs. Tune in to learn more about the potential of AI in transforming IAM.Chapters00:00 Introduction to Simplifying Access Management02:11 Welcome to the Identity at the Center Podcast02:23 Sponsor Spotlight: Andrea Rossi from IAMONES05:04 The Story Behind the Name 'IAMONES'08:16 Conversational Identity and Large Language Models12:35 Revolutionizing IGA with AI17:22 The Future of AI in Identity Management23:08 Enhancing IGA Configuration with Natural Language31:37 Understanding Outcomes in Identity Governance32:09 The Shift from RBAC to PBAC33:35 Challenges with Role Explosion34:02 Introducing Temporal Identity Graph35:27 Simplifying Access for Business Users39:36 Ensuring Proper Data Visibility46:06 Implementing the Identity Gateway48:45 Customer Feedback and Success Metrics52:07 Future of AI in Identity Management56:21 Travel Tips for Visiting ItalyConnect with Andrea: https://www.linkedin.com/in/arossi67Learn more about IAMONES: https://iamones.ai/idacRamones - Blitzkrieg Bop (Official Music Video): https://www.youtube.com/watch?v=268C3N2dDYkMicrosoft's Satya Nadella on the evolution of SaaS: https://www.youtube.com/watch?v=a_RjOhCkhvQ&t=22sConnect with us on LinkedIn:Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/Visit the show on the web at idacpodcast.com and watch at https://www.youtube.com/@idacpodcast

Send us a texterinee Pooler shares invaluable insights on transforming Net Promoter Score (NPS) feedback into actionable organizational change. The episode delves into practical strategies for ensuring customer feedback drives meaningful improvements across companies.Detailed AnalysisThe conversation explores several critical aspects of NPS implementation and feedback management:Customer Sentiment Integration Pooler emphasizes the importance of combining NPS data with broader customer health metrics using a red-yellow-green system. This comprehensive approach provides organizations with a more nuanced understanding of customer satisfaction and engagement levels.Communication Workflows A standout practice highlighted is the systematic follow-up with every survey respondent, regardless of their score. This proactive approach maintains customer engagement and demonstrates commitment to feedback incorporation.Cross-Organizational Impact The discussion reveals how NPS data can effectively influence various departments, particularly product management. Pooler shares experiences from her healthcare SaaS background, illustrating how structured feedback processes can lead to meaningful organizational changes.Success Metrics and Recognition An important insight emerged about balancing improvement focus with celebration of successes. The conversation emphasizes the significance of acknowledging positive feedback while addressing areas for enhancement.The episode concludes with a preview of an upcoming discussion about AI's role in NPS programs, suggesting exciting developments in feedback collection and analysis.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Send us a textIn this engaging episode of Customer Success Playbook, Terinee Pooler, Atlanta Chapter Lead of Women of Customer Success, shares crucial strategies for developing and operationalizing effective Net Promoter Score (NPS) programs. Drawing from her extensive experience, Pooler emphasizes the importance of proactive customer engagement and provides practical guidance on implementing NPS initiatives that drive meaningful organizational change.Detailed AnalysisThe discussion delves deep into the fundamentals of building and maintaining successful NPS programs, with Pooler offering valuable insights into several key areas:Program Implementation StrategyPooler emphasizes that proactive customer engagement forms the cornerstone of any successful NPS program. She positions the customer success manager as a customer advocate, highlighting how this approach can transform quarterly business reviews (QBRs) and overall customer experience management.Technical FrameworkThe conversation explores the technical aspects of NPS implementation, including:Survey distribution mechanics using platforms like GainsightQuarterly feedback collection processesScore interpretation framework (1-10 scale)Classification of responses (detractors, neutrals, promoters)Measurement and AnalyticsPooler provides a detailed breakdown of NPS scoring:Promoters: Scores 8 and aboveNeutral: Score of 7Detractors: Scores below 7Net score calculation methodology: Promoters minus DetractorsThis systematic approach ensures organizations can effectively track and measure customer satisfaction while identifying areas for improvement.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect more than just good service—they demand tailored, predictive, and frictionless interactions across every touchpoint. This will help you grow your business, improve your results, and retain your customers. So, how can businesses keep up? In this episode of Customer Service Academy, we will chat about:

Welcome to the 67th episode of Ecommerce Toolbox: Expert Perspectives – this time, host Kailin Noivo sits down with Breanna Fowler, Head of Global Online Experience at Dell, for an in-depth discussion on her fascinating career journey and the challenges of unifying Ecommerce across 32 countries. Breanna discusses actionable insights on using data to optimize customer experiences, the role of AI in personalization, and the challenges of navigating cultural differences in global markets. Learn strategies for driving customer satisfaction, transforming digital platforms, and staying ahead in the evolving Ecommerce landscape.

In today's episode, I'm walking you through how to handle negative customer feedback. (I also have a fun surprise to share with you all!)We all receive negative feedback in our businesses at some point, but feedback is just a data point. You get to decide what you do with it. I'm sharing some examples of what I've experienced and how I reacted.In today's episode, I cover:How even negative feedback can be valuable informationWhy every piece of feedback does not mean you have to take actionHow to find what multiple people are saying, not focus on one person's opinionWhy to hold off on knee-jerk reactionsA script I use for how to respond to negative feedbackHow you can ask questions to learn more about how to make your offer better Connect with Mya:Follow on Instagram @myanicholJoin my email listCheck out my websiteNow on YouTube Make sure to hit subscribe/follow so you never miss an episode! Some of the links mentioned are affiliate links, which help to support this podcast at no additional cost to you.Find the complete show notes here: https://myanichol.com/2025/01/28/negative-customer-feedback/Resources & Links:150 Free HooksList Building 101ManychatIG UniversityKajabi 30-day free trial + 20 free story templatesMentioned in this episode:Join IG University!IGU

Today, I'm joined by Luke Saunders, founder and CEO of Farmer's Fridge. Transforming on-the-go eating, Farmer's Fridge is scaling vending machine-style fridges stocked with fresh, nutritious meals — upgrading food options in airports, schools, and beyond. In this episode, Luke shares his decade-long journey building the company. We also cover: • Using data to optimize operations • Making healthy eating more accessible • Creating a vertically integrated food business Subscribe to the podcast → insider.fitt.co/podcast Subscribe to our newsletter → insider.fitt.co/subscribe Follow us on LinkedIn → linkedin.com/company/fittinsider Website: https://www.farmersfridge.com/   IG: https://www.instagram.com/farmersfridge/  - The Fitt Insider Podcast is brought to you by EGYM. Visit EGYM.com to learn more about its smart workout solutions for fitness and health facilities.  Fitt Talent: https://talent.fitt.co/ Consulting: https://consulting.fitt.co/ Investments: https://capital.fitt.co/ Chapters: (00:00) Introduction (01:33) Origin Story of Farmer's Fridge (02:23) The Farmer's Fridge Experience (03:44) Challenges and Skepticism (05:56) Logistics and Operations (07:36) Scaling the Business (09:48) Location Strategy and Success  (20:37) Product Development and Customer Feedback (24:00) Funding and Growth Strategy (28:53) Conclusion

#updateai #customersuccess #saas #business Host Josh Schachter, Co-founder & CEO of UpdateAI engages in a fascinating conversation with Leah Bauman, the Head of Enterprise Product Alignment at monday.com. Josh and Leah delve into the innovative approach that monday.com takes to align customer feedback with product development, highlighting the importance of the voice of the customer in guiding product roadmaps. Leah shares the evolution of her role from a sales background to spearheading a transformative process that bridges the gap between client-facing teams and product development. She also shares the challenges and successes she faced while prioritizing customer needs. This episode is a must-listen for anyone looking to understand how leading SaaS companies can effectively harness customer feedback to drive innovation and achieve sustained growth. Timestamps 0:00 - Preview & Intros 4:11 - Leah's role and background 10:40 - Evolution of Voice of the Customer at Monday.com 16:30 - Aligning sales, CS, and product teams 19:20 - Handling Customer Feedback 26:40 - Closing the loop on customer requests 27:45 - Differences in expectations between product and client-facing teams 28:40 - Balancing client requests with product innovation 33:45 - Steps to improve VOC systems ___________________________

What's Up Bomb Squad! I am your host Brad Lea back with another combustible episode of Dropping Bombs! Today, I sit down with just a pup, a 22-year-old entrepreneur who's disrupting the nightlife industry—Ethan Karian. Ethan is the brains behind Sip Skip, an app designed to eliminate those long waits at the bar and make you look like the VIP that you are. Whether you're at a packed college hangout or a concert venue, Sip Skip lets you cut the line and get your drink faster, without waving cash or losing your cool. This episode proves that you're never too young to be a successful entrepreneur! Sip Skip is available on both the App Store and Google Play. It's completely free to download and guarantees you skip the line like a boss. If you're a bar owner or an investor and want to get in on this game-changing app, head over to sipskip.com to book a call.   What You'll Learn: How innovative thinking and entrepreneurial action can transform everyday challenges into groundbreaking solutions.   Highlights: The Sip Skip Vision Entrepreneurial Roots From Fitness to Tech Adoption Challenges The Power of Action Resources Mentioned:  https://sipskip.com/  You can follow today's guest at: https://www.instagram.com/ethankarian/    Watch the full video episode on Brad's Rumble here: https://rumble.com/c/c-2544182 Watch the full video episode on Brad's Youtube here: https://bradlea.tv