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What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows
Most startups don't fail from lack of ideas. They fail because people quit too early—or play it too safe. Graham Hobson built a €100M business starting with a simple frustration: printing photos of his kids. What followed wasn't a smooth growth curve—it was years of uncertainty, near failure, and painfully slow progress. In this conversation, we unpack the real psychology behind building something that lasts. Not hustle. Not hacks. But resilience, emotional insight, and the ability to keep going when the rewards are invisible. Graham shares how surviving the dot-com crash shaped his thinking, why hiring for values beats hiring for talent, and how the most successful businesses often start with deeply human problems. Reframe uncertainty as a normal part of meaningful progress Focus on emotional value, not just functional output Build resilience by solving problems, not avoiding them If you're building something—or thinking about it—this episode will change how you measure progress. SPONSORS
What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones
What you'll learn in this episode: Why prospecting is the lifeline of predictable income How to use cold outreach effectively (without breaking compliance rules) The overlooked power of referrals and testimonials How local events and sponsorships expand visibility Why reviews and customer feedback are powerful sales tools How to create strategic alliances that consistently feed new clients Why committing to prospecting is the only way to avoid broke months
What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows
John DiJulius explains why so many leaders believe their customer experience is improving while customers feel something very different. Summary: In this episode of The Customer Service Revolution Podcast, Denise Thompson and John DiJulius unpack one of the most dangerous gaps in business today: the difference between what leaders think customers are experiencing and what customers are actually feeling. A 2026 customer experience report referenced in the episode found that 66% of CX practitioners believe customer experience improved last year, while only 17% of consumers agree. That gap is not just a measurement issue. It is a leadership issue. John explains why survey scores, dashboards, and internal reports can create false confidence. He also discusses why customer feedback often fails to become customer intelligence, how silos distort the experience, and why frontline employees are often closest to the truth but least empowered to fix recurring friction points. The episode challenges leaders to stop judging customer experience from the conference room and start getting closer to the real customer journey. Companies that want to build loyalty, reduce friction, and create a true competitive advantage must measure what matters, listen to what customers are actually saying, and follow through with systems, standards, and accountability. Takeaways There is often a major gap between what companies think they are delivering and what customers actually experience. Leaders may be investing in CX, tracking scores, and launching initiatives, but customers may still not feel meaningful improvement. Survey scores alone are no longer enough. John argues that survey fatigue has made traditional feedback less reliable. Many customers do not complain; they simply leave. Customer feedback and customer intelligence are not the same. Feedback tells you how someone feels about an interaction. Customer intelligence helps you understand who the customer is, what they need, what they value, and where friction exists. Frontline employees often know the problems before leadership does. Contact center teams, sales teams, and customer-facing employees hear recurring complaints daily. The problem is that many companies lack a system to capture and act on that intelligence. Silos create customer experience breakdowns. Departments often optimize for their own numbers, but customers experience the company as one organization. Implementation is where most CX initiatives fail. Launching the idea is easy. Measuring, training, coaching, reinforcing, and holding people accountable is the hard part. Leaders need to become their own customers. Ordering your own product, calling your own contact center, testing your own digital journey, and experiencing your own process can expose friction dashboards miss. Customer experience is not a short-term ROI play. Cost-cutting, discounting, layoffs, and acquisitions may improve short-term numbers, but they can damage the long-term experience. AI can help leaders hear the real customer voice. Customer sentiment analysis can reveal recurring issues across calls, chats, emails, and support interactions without relying only on low-response surveys. The ultimate question is not, "Are we working on CX?" It is, "Would our customers say it is actually better?" Quotes "Customer experience can't be judged from the conference room alone." "If customers are not feeling the improvement, then the work isn't finished." "Survey scores can create false confidence if they are not connected to the real customer journey." "Feedback is one thing. Customer intelligence is another." "The frontline often knows where the friction is. The question is whether leadership has a system to hear it and fix it." "EX equals CX. What employees experience, customers will experience." "Don't just ask, 'Are we working on customer experience?' Ask, 'Would our customers say it is actually better?'" "Implementation is the hard part. Launching the idea is easy." "Some customers do not complain. They just quietly leave." "Leaders need to roll up their sleeves and get closer to the customer." Chapters List 00:00 – Introduction: The Gap Between CX Perception and Reality Denise introduces a major disconnect between what CX professionals believe and what consumers report feeling. 01:58 – Why Companies Think Experience Is Improving John explains why there may be a lag between CX initiatives and customer perception, but also why leaders may be missing the real experience. 03:43 – Why CX Initiatives Fail After Launch John discusses flavor-of-the-month initiatives, poor execution, and the importance of measurement, training, coaching, and accountability. 04:52 – How Leaders Become Disconnected from Customers John explains how growth, P&L pressure, and short-term decision-making can distance leaders from the actual customer experience. 06:54 – The Role of Silos in Customer Experience Gaps Denise and John discuss how departments can unintentionally create friction when they do not understand one another's impact on the customer. 08:48 – Signs of a Customer Experience Delusion John challenges companies that rely too heavily on surveys and NPS without understanding what those metrics may be missing. 10:26 – AI, Customer Sentiment, and Real-Time Intelligence John explains how AI can help companies identify recurring customer issues through calls, emails, chats, and sentiment analysis. 11:45 – Customer Feedback vs. Customer Intelligence John defines customer intelligence and explains why different customer avatars have different needs, expectations, and pain points. 14:14 – Why Companies Collect Feedback but Fail to Act Denise and John discuss why employees and customers stop giving feedback when nothing changes. 16:51 – How Leaders Can Stay Close Without More Surveys John recommends AI sentiment analysis, contact center focus groups, and direct conversations with frontline employees. 18:41 – Becoming Your Own Customer Denise shares an example of executives testing their own product experience and finding major improvements before launch. 20:04 – How to Know CX Strategy Is Working John explains the importance of a return-on-experience dashboard, employee energy, task forces, and internal alignment. 21:54 – Consulting CTA Denise explains how The DiJulius Group helps organizations uncover friction, build systems, and create consistency at scale. 22:43 – The Danger of Relying Only on Survey Scores John explains why low response rates and incomplete survey answers can distort the truth. 23:27 – What Companies Should Do This Quarter John recommends speaking directly with VIP customers, creating a CX champion, forming a task force, and following a proven methodology. 24:44 – Closing Challenge Denise challenges leaders to ask whether customers would say the experience is actually better. Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test: https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors: tdg.click/claudia Ask John! Submit your questions for John, to be aired on future episode: tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership: https://thedijuliusgroup.com/membership/ Books: https://thedijuliusgroup.com/shop/ Contacts: Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com If you want to learn how world-class organizations build cultures customers cannot live without, explore The Experience Revolution Membership. Inside the membership you'll gain access to livestream workshops, practical frameworks, and proven strategies used by organizations around the world. Learn more at https://thedijuliusgroup.com/membership/ Learn More If your organization is working to improve customer experience but struggling to connect it to measurable business outcomes, The DiJulius Group can help. Visit: https://thedijuliusgroup.com Listen to more episodes: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.
Welcoming back Rachel White today to chat all about her new self-published book!Are you an energy worker, psychic, tarot reader, astrologer, herbalist, candle maker, content creator, animal communicator or other Woo-based practitioner thinking about starting or transforming your own business? Is the unpredictable chaos in the job market and economy urging you to create your own side hustle, back-up plan, or bug-out bag? Are you overwhelmed and confused by vague, conflicting advice from an ocean of personal development influencers and life coaches? Are you looking for a trustworthy and transparent place to start?Well, The Business of Woo: Thriving In Your Psychic Business (Without Losing Your Mind Or Selling Your Soul!) is the book for you.This book transcends vague self-help drivel and abundance doctrine platitudes to offer readers tangible, actionable steps to create or transform their own Woo-based business, whether it's a part-time side hustle or full-time gig, including:• A detailed Goldilocks Zone checklist for readers to determine if the Business of Woo is a good fit for them• A robust Practitioner Archetype self-assessment that determines the reader's dominant psychic abilities, chakras, and corresponding niche within the Business of Woo ecosystem• Step-by-step instructions on how to launch a full Go To Market Strategy, including how readers can develop their own Value Proposition; Voice of the Customer Feedback; Key Differentiators; Target Client Personas; Elevator Pitch; Brand Guidelines; Logo; Pricing Strategy; Marketing Strategy; and Thought Capital Strategy.• The best practices, lessons learned, and standard operating procedures writer and full-time working shaman, Rachel White, has gathered across 16 years of client-facing psychic work• A candid field manual for navigating ethics in an unregulated industry• A proven process for readers to tackle innovation, including the creation and launch of new services, products and yes, even Woo-based books!Find the book and Rachel:The Business of Woo: https://a.co/d/02bZN99eAll websites and social media: https://linktr.ee/totemrachThe book combines Rachel White's unique experience: 20+ years in the corporate consulting and real estate industries with job titles like “Head of Knowledge and Innovation” and “SVP of Global Strategy” and 16 years of client-facing Woo-based business experience through her spiritual practice, TOTEM Readings. Rachel is the published author of the sold out TOTEM Tarot Deck and the TOTEM Flower Essence Deck, and is also the host of The Skeptical Shaman podcast.
Shopify Masters | The ecommerce business and marketing podcast for ambitious entrepreneurs
Trina Spear left Wall Street to build a billion dollar brand serving the 18 million health care workers no one else was designing for. Figs started out selling scrubs on sidewalks and grew into a NYSE-listed, direct-to-consumer powerhouse. For more on Figs and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.
A wild week in gaming as PSN accounts get stolen, Valve takes aim at scalpers, rare PS4 copies of Poop Slinger resurface, GTA 6's publisher flexes its expected profits, and the Game Deflators review Ed Edd n Eddy on GameCube. 00:00 Introduction 01:51 Recent Game Pickups and Magic Cards Discussion 04:51 Gameplay Experiences and Strategies in Commander 07:55 Exploring New Game Mechanics and Deck Strategies 11:06 Valkyrie Profile and Other Game Updates 14:00 Insurance for Game Collectors and Cataloging Collections 16:54 Personal Gaming Experiences and Stardew Valley 19:58 Soros Gameplay and Progression 28:47 News on Limited Game Releases and Poopslinger 34:25 The Impact of Limited Rare on Game Value 34:55 PlayStation Network Security Concerns 37:17 Xbox's Customer Feedback and Exclusive Games 39:02 Grand Theft Auto VI: Anticipation and Financial Projections 47:17 Valve's Strategy Against Scalpers 01:00:42 Ed, Edd n Eddy: Misadventures Review and Nostalgia 01:13:14 Outro John and Ryan dive into one of the strangest and most entertaining weeks in gaming news, blending industry shake‑ups, collector surprises, and a retro review that hits right in the early‑2000s nostalgia. They kick things off with the unexpected return of Poop Slinger, the notoriously rare PS4 oddball that suddenly started appearing in game stores. The guys break down why this bizarre title became a collector legend and what its reappearance means for rarity chasers. From there, the tone shifts as they dig into a growing security mess: PlayStation Network account thefts. Hackers are reportedly exploiting minimal recovery info to hijack accounts, and John and Ryan unpack how this is happening. Next up is the biggest flex in gaming: GTA 6's publisher openly bragging about the astronomical revenue they expect at launch. The hosts debate whether this confidence is earned hype or corporate chest‑thumping at its finest. Valve enters the spotlight with a surprisingly proactive move as the company unveils its plan to stop Steam Machine scalpers. John and Ryan explore how Valve intends to curb botting and whether this could become a model for future hardware releases. To wrap things up, the Inflation Deflation Game of the Week takes a nostalgic turn with a review of Ed, Edd n Eddy: The Mis‑Edventures on GameCube. Expect childhood memories, questionable physics, and a debate over whether this cartoon tie‑in deserves its current market price. Find us on TheGameDeflators.com Twitter - www.twitter.com/GameDeflators Facebook - www.facebook.com/TheGameDeflators Instagram - www.instagram.com/thegamedeflators The views and opinions expressed on this channel are solely those of the author. The content within these recordings are property of their respective Designers, Writers, Creators, Owners, Organizations, Companies and Producers. Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted. Permission for intro and outro music provided by Matthew Huffaker http://www.youtube.com/user/teknoaxe 2_25_18
Shopify Masters | The ecommerce business and marketing podcast for ambitious entrepreneurs
Kevin and Jin Chon cut open a pillow, found carpet padding inside, and spent 13 years fixing it. They built Coop Sleep Goods into a nearly nine-figure brand by spending more on materials, staying focused on one product, and trusting that a better pillow would market itself. For more on Coop Sleep Goods and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.
What you'll learn in this episode: Why being “60% right and 40% wrong” can still destroy a business The biggest mistake founders make during customer development Why product-market fit exists on a spectrum—not as a yes/no answer The customer development funnel that creates referrals naturally How to know when your product is ready to scale The danger of building based on your own assumptions instead of customer pain Why entrepreneurs struggle to balance confidence with humility The exact questions to ask customers before investing in growth How Uber Eats generated 33x stronger sales results than average clients Why slowing down can actually help you grow faster About Collin Stewart Founder, CEO, podcast host & failed musician How can he help you? Bootstrapped PR to millions in revenue Built a revenue team to 11 Grew 3 companies from $0–$1M as the only sales hire Hosts a podcast with 120+ episodes Nailed product-market fit but whiffed on building it (and learned a tonne from it) Connect with Collin Stewart: Predictable Revenue Founder's Edition The Terrifying Art Collin Stewart LinkedIn Predictable Revenue Podcast
What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows
In this insightful interview, Jefferson Sanchez, Co-founder of BIMROCK AI, shares his journey from a first-generation immigrant and academic to a construction tech innovator. He discusses the challenges and opportunities in BIM automation, the role of AI in construction, and how to build a technology-native firm in the AEC industry. key topics Jefferson Sanchez's career journey and reflections Challenges in the construction industry and BIM automation The role of AI and machine learning in BIM and construction Building a technology-native construction firm Strategies for go-to-market and trust-building in construction tech Chapters 00:00 Journey of a First-Generation Immigrant 02:11 Navigating the Startup Landscape 04:51 The Birth of BIMROCK AI 07:27 Understanding the MEP Market 09:57 Product Overview: BIMROCK AI 12:31 Customer Feedback and Validation 15:17 AI and BIM Data Challenges 17:27 Building a Technology-Native Firm 20:15 Trust and Reputation in AEC Sales 22:53 Conferences and Community Engagement 25:20 Rapid Fire Round: Insights and Reflections
What you'll learn in this episode: Why prospecting is the lifeline of predictable income How to use cold outreach effectively (without breaking compliance rules) The overlooked power of referrals and testimonials How local events and sponsorships expand visibility Why reviews and customer feedback are powerful sales tools How to create strategic alliances that consistently feed new clients Why committing to prospecting is the only way to avoid broke months
SummaryHave you ever wondered how a simple idea born from a desire to spread joy can transform into a thriving business that redefines representation during the holidays? The latest episode of the Startup Junkies podcast offers a powerful glimpse into the origin and phenomenal growth of Black Paper Party, the vibrant Black-owned brand shaking up the seasonal décor industry.Hosts Daniel Koonce and Ty Steele sit down with the dynamic founders of Black Paper Party—Jasmine Hudson, Madia Willis, and J'Aaron Merchant—to uncover the inspirations, challenges, and triumphs behind their journey. As Jasmine recounts, the beginnings were humble: an aspiration to create joy and belonging amid the uncertainty of the pandemic, combining creativity and community at its core. Their first designs, launched through print-on-demand, quickly gained traction, paving the way for exponential growth and millions of products sold in stores like Walmart, Target, and more.The episode takes listeners through the unique strengths each founder contributes—Madia's design and sourcing expertise, J'Aaron's illustration talent rooted in children's media, and Jasmine's mastery of merchandising and operations. The team shares the reality of bootstrapping, scaling rapidly, and holding true to their mission of authentic representation and joy, even as their products land on shelves nationwide.For anyone curious about what it really takes to break into major retail with a purpose-driven brand, or how collaboration and authenticity can power success, this episode is an inspiring look behind the wrapping paper. Tune in today!Show Notes(00:00) Starting a Project During Quarantine(05:59) Professional Background and Diversity Work(08:46) Career Journey from College to Walmart(11:26) Securing and Managing Licensing Deals(14:55) Focusing on Customer Feedback and Values(16:39) Startup Challenges and Supply Issues(22:17) Expanding Brand and Holiday Strategy(26:58) Embracing Curiosity and Asking Questions(28:56) Closing ThoughtsLinksDaniel KoonceTy SteeleStartup JunkieStartup Junkie YouTubeJasmine HudsonMadia WillisJ'Aaron MerchantBlack Paper PartySponsored by Bank of America
In this episode of Predictable B2B Growth, Javier sits down with Nick Turner, CEO of Dreamdata, to break down what it really takes to build predictable growth in today's B2B landscape.Nick shares lessons from leading Dreamdata through a $55M Series B raise, including why focus—not expansion—is the key to scaling, and the metrics that actually matter to investors: growth rate, gross retention, and burn efficiency.They also dive into the reality behind AI hype, why most companies misunderstand its role in go-to-market, and how businesses should think about delivering real customer value instead of chasing buzzwords.The conversation explores the growing importance of brand, the long B2B buying cycle, and why over-reliance on short-term demand generation can quietly kill pipeline. Nick also challenges how sales and marketing teams use automation, emphasizing that while marketers can scale communication, sales still depends on genuine human interaction.At its core, this episode is about cutting through noise—focusing on the right customers, solving real problems, and building a growth engine that's actually sustainable.Key Topics and TakeawaysFundraising strategies for Series BThe role of AI in SaaS growthImportance of customer feedback and focusPredictability in growth metrics is crucial for Series B success.AI is a tool to deliver value, not a buzzword to chase.Focus on a specific market segment to dominate before expanding.Listening to customers is the most reliable way to build products.Chapters00:00 Introduction to Nick Turner and Dream Data01:51 Fundraising Journey and Predictability Metrics04:47 The Role of AI in Business07:55 Listening to Customers and Market Feedback11:20 Navigating Investor Conversations13:11 Defining Predictable Growth16:27 Focus and Market Positioning20:37 Metrics for Success and Burn Multiple22:44 The 30-Day Blackout Challenge23:45 The Sales Cycle and Brand Awareness26:34 Marketing and Sales Alignment29:43 The Evolving Role of Sales32:43 AI in Marketing vs. Sales39:23 Customer-Centric Growth StrategiesResources & LinksDream Data - https://dreamdata.ioNick Turner LinkedIn - https://linkedin.com/in/nickturnerChet Holmes - The Ultimate Sales Machine - https://www.amazon.com/Ultimate-Sales-Machine-Target-Profits/dp/1591842158Send us Fan Mail Thanks for listening to Predictable B2B Growth.Want predictable pipeline (not random acts of marketing)? Run the Predictable Pipeline Diagnostic (15 min): https://boldermediasolutions.com/pipeline Subscribe to the newsletter: https://boldermediasolutions.com/newsletter Book a strategy call: https://boldermediasolutions.com/strategyMore episodes + show notes: https://boldermediasolutions.com/podcastConnect with Javier:LinkedIn: https://www.linkedin.com/in/javierlozanojr/ Website: https://boldermediasolutions.comIf the show helps, follow + leave a rating/review.
What you'll learn in this episode: Why prospecting is the lifeline of predictable income How to use cold outreach effectively (without breaking compliance rules) The overlooked power of referrals and testimonials How local events and sponsorships expand visibility Why reviews and customer feedback are powerful sales tools How to create strategic alliances that consistently feed new clients Why committing to prospecting is the only way to avoid broke months
What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows
What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows
Industrial Talk is onsite at Xcelerate 2026 and talking to Lee Morgan, Sr. Manager, Global Product Marketing at Fluke about "Customer's are vital to innovative success". Overview The Industrial Talk podcast, hosted by Scott Mackenzie, features Lee Morgan from Fluke discussing the company's new products and strategies at the Xcelerate event. Morgan highlights the interactive breakout sessions and the importance of customer feedback in product development. He introduces the new Rotaline Core and Rotaline Elite alignment tools, which include a built-in ROI calculator to demonstrate energy savings. The video replay feature allows for more accurate data collection. Fluke has streamlined its portfolio to two main products, offering flexibility and cost-effectiveness. The conversation also touches on the broader benefits of proper shaft alignment in terms of energy savings, reliability, and maintenance costs. Outline Fluke Xcelerate Event Overview Scott introduces the Industrial Talk podcast, highlighting the Fluke Xcelerate event.The event featured high-energy keynotes, hands-on predictive maintenance tools, and breakthrough AI diagnostics.The event aimed to deliver real-world strategies for smarter, faster, and more reliable operations.Scott encourages listeners to visit fluke.com for more information. Introduction to Lee Morgan and Industrial Talk Podcast Scott celebrates industrial professionals, describing them as bold, brave, and innovative problem solvers.The podcast is recorded at the Fluke Xcelerate event, focusing on solving industrial problems.Scott introduces Lee Morgan from Fluke, who will discuss new products. Lee Morgan's Experience at the Fluke Xcelerate Event lee shares his positive experience at the Fluke Xcelerate event, noting good engagement and interactive breakout sessions.The breakout sessions are designed to be interactive, allowing for customer feedback and learning.Lee emphasizes the importance of the Voice of Customer (VoC) in product development.The event helps Fluke understand customer problems and develop solutions to address them. Innovation and Customer Feedback in Product Development Lee explains how Fluke gathers customer feedback through a "three wishes" approach.The company synthesizes customer feedback to develop new solutions that meet their needs.Lee introduces the new alignment portfolio, including the Rotaline Core and Rotaline Elite.The new products include a built-in ROI calculator to help customers justify the cost of alignment tools. Energy Savings and Reliability Benefits of Alignment Tools Lee discusses the significant energy savings achieved through proper shaft alignment.Misaligned motors can cost up to $500 per year in energy alone, and proper alignment can prevent catastrophic failures.Scott and Lee discuss the broader costs associated with motor failures, including downtime and maintenance.The new alignment tools help customers demonstrate the ROI of their alignment services. Video Replay Feature and Streamlined Portfolio Lee introduces the video replay feature, which allows users to review and correct inaccurate readings.The feature helps avoid delays in getting plants back online and saves additional costs.Fluke has streamlined its portfolio to two main products: the Rotaline Core and Rotaline Elite.The streamlined portfolio offers flexibility and cost-effectiveness, allowing customers to choose the features they need. Condition Monitoring and Predictive Maintenance Lee explains the importance of condition monitoring and predictive maintenance in preventing failures.Fluke's condition monitoring portal can predict failures months in advance, allowing for timely maintenance.The portal provides data on vibration levels and potential faults, helping customers justify the cost of maintenance.Scott and Lee discuss the benefits of a comprehensive reliability program. Fluke's Brand and Market Strategy Lee discusses the consolidation of Fluke's brands under the Fluke Condition Monitoring umbrella.The consolidation aims to simplify the customer experience and leverage Fluke's trusted brand.Scott appreciates the streamlined approach, noting the familiarity of the Fluke brand.The consolidation helps customers avoid confusion and trust in Fluke's products. Future Innovations and AI Integration Lee hints at future innovations, particularly the use of AI in product marketing and customer engagement.AI tools help customers choose the right products and understand their needs better.Scott praises Lee Morgan for his insights and the exciting developments at Fluke.The conversation concludes with a call to action for listeners to connect with Lee Morgan and explore Fluke's solutions. If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation. Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2026. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy! LEE MORGAN'S CONTACT INFORMATION: Personal LinkedIn: https://www.linkedin.com/in/lee-morgan-fluke/ Company LinkedIn: https://www.linkedin.com/company/fluke-corporation/ Company Website: https://www.fluke.com/ PODCAST VIDEO: https://youtu.be/qBlTrvqKtSw THE STRATEGIC REASON "WHY YOU NEED TO PODCAST": OTHER GREAT INDUSTRIAL RESOURCES: NEOM: https://www.neom.com/en-us Hexagon: https://hexagon.com/ Arduino: https://www.arduino.cc/ Fictiv: https://www.fictiv.com/ Hitachi Vantara: https://www.hitachivantara.com/en-us/home.html Industrial Marketing Solutions: https://industrialtalk.com/industrial-marketing/ Industrial Academy: https://industrialtalk.com/industrial-academy/ Industrial Dojo: https://industrialtalk.com/industrial_dojo/ We the 15: https://www.wethe15.org/ YOUR INDUSTRIAL DIGITAL TOOLBOX: LifterLMS: Get One Month Free for $1 – https://lifterlms.com/ Active Campaign: Active Campaign Link Social Jukebox: https://www.socialjukebox.com/ Industrial Academy (One Month Free Access And One Free License For Future Industrial Leader): Business Beatitude the Book Do you desire a more joy-filled, deeply-enduring sense of accomplishment and success? Live your business the way you want to live with the BUSINESS BEATITUDES...The Bridge connecting sacrifice to success. YOU NEED THE BUSINESS BEATITUDES! TAP INTO YOUR INDUSTRIAL SOUL, RESERVE YOUR COPY NOW! BE BOLD. BE BRAVE. DARE GREATLY AND CHANGE THE WORLD. GET THE BUSINESS BEATITUDES! Reserve My Copy and My 25% Discount
What you'll learn in this episode: Why consistency is the single most important factor in lead generation The “commit or quit” mindset shift every salesperson needs How to choose between marketing, prospecting, and networking The real costs of generating leads (time, money, or both) Why 18 months is the magic number for predictable success How to scale and diversify your lead sources as your business grows
In this episode, host Josh interviews Amazon expert Shannon Roddy about strategies for building, growing, and protecting successful Amazon brands. Shannon emphasizes the importance of product quality, authentic brand storytelling through images and videos, and adapting product lines based on customer feedback. He shares practical tips for scaling from 7 to 8 figures, highlights the need for continuous optimization, and discusses protecting intellectual property. Shannon also recommends resources like Avenue Seven Media's free checklist and influential figures in e-commerce. The episode offers actionable advice and inspiration for Amazon sellers aiming for long-term growth.Chapters:Introduction & Guest Background (00:00:00)Josh introduces Shannon Roddy, his background, and expertise in Amazon brand building.Brand Building Fundamentals (00:00:41)Discussion on the importance of value, understanding the market, and showcasing brand identity on Amazon.Showcasing Brand Identity on Amazon (00:02:11)Advice on using images, infographics, and videos to communicate brand mission and story.Quality Product as Foundation (00:02:32)Emphasizes the necessity of having a great product before focusing on branding and marketing.Adapting Brand Presentation to Audience (00:03:03)Examples of tailoring images, content, and style to fit the brand and resonate with customers.Learning from Customer Feedback (00:04:01)Importance of reviewing customer feedback and adapting listings to highlight what customers value.Continuous Optimization & Discovery (00:04:57)Brand building as an ongoing process of discovery and adaptation based on customer needs.Adapting and Expanding Product Lines (00:05:52)Necessity of updating listings, ads, and product lines to stay competitive and grow.Executing the Fundamentals (00:06:46)Success on Amazon comes from consistently executing business fundamentals, not shortcuts.Case Study: Table Mate (00:07:42)Example of a brand that grew by expanding and adapting its product line.Three Actionable Takeaways (00:08:28)Summary of key actions: define and showcase brand, innovate and expand, and protect your business.Protecting Your Brand (00:10:59)Discussion on intellectual property, defensibility, and creative ways to protect products and campaigns.Most Influential Book (00:11:25)Shannon recommends "Good to Great" by Jim Collins and explains its impact.Favorite Productivity Tool (00:12:28)Shannon highlights Calendly for scheduling and its new features that improve efficiency.Most Admired E-commerce Leader (00:13:37)Shannon names Jason Boyce as a respected leader and advocate for Amazon sellers.Avenue Seven Media & Free Resource (00:15:16)Information on Avenue Seven Media and a free checklist resource for Amazon sellers.Episode Wrap-Up (00:15:55)Closing thanks and final remarks from both Josh and Shannon.Links and Mentions:Tools and Websites "Avenue Seven Media": "00:15:16" "Calendly": "00:12:28"Free Resource "Free Checklist (128 Things)": "00:15:43"Books "Good to Great by Jim Collins": "00:11:35"People Mentioned "Shannon Roddy": "00:00:00" "Jason Boyce": "00:13:37"Transcript:Josh 00:00:00 Today I'm super excited to introduce you to Shannon Roddy. Shannon is an Amazon expert. He's a speaker and a director of business development at Avenue seven media. He founded Marketplace Seller Courses, home of the Amazon Brand Success Academy, and has consulted with over 200 companies and individuals to launch, grow and protect their Amazon brands. Shannon is a passionate innovator who loves to inspire others to achieve greatness and his family. Currently resides in Atlanta, Georgia. So with that, welcome to the show, Shannon. Hey, Josh.Shannon 00:00:34 Thanks so much for having me. I've been really excited. We planned this a several months back, so something I've definitely been looking forward to.Josh 00:00:41 I am of the same agreement to yourself, Shannon, that there is more than enough room for all of us to compete. but to your point, you've got to bring value to the market, right? Long gone are the days, especially on Amazon, of just creating another meta product, and especially if you're in the US, like good luck trying to find something cheaper and more efficient.Josh 00:01:05 Process like that's not your capability, right? But what you can do. And here's where a lot of the overseas competitors, you know, fail to kind of compete with us on. They don't understand our market, period. Yeah. They don't they don't understand the end consumer. All they know how to do is to make things cheaply. Right. Yeah. And so I think that's a that's a big mindset shift. Number one is approach everything even new product opportunities as to okay, here's what's out there in the market. But it's probably not serving everybody the right way. So bring something new to the market. But I want to wrap up this whole brand building thing. I know we've spent a lot of time on it, but I want to wrap it up by by one kind of, you know, action item here with you, Shannon, as you talked about specifically on Amazon being able to showcase who your brand is, what you stand for is your recommendation that you take one of your listing images and you turn it into this kind of infographic or lifestyle image.Josh 00:02:11 and you kind of state your either your company mission or what your brand is about there. And then do you create a video, right. And obviously there's A+ content and premium A+ content. Like where what's your recommendation for like a seller? That's like I have none of that today. What should they actually go do?Shannon 00:02:32 Yeah. I mean, you know, the one last piece to this. Again, you can't build a great brand if you don't have a great product, right? The foundation is you've got to have a quality product. Even if you sell it well, the reviews will come out in the end. Right. So I want to just, you know, go back and lay the foundation. You got to have a great product for any of this to work, you know. And so once you've got a great product, it really is about showcasing it. And and again, I think the answer is it depends. It depends on the brand. I worked with the tattoo company. They were very much about lifestyle.Shannon 00:03:03 They hired tons of influencers out there. They had this very sort of sexy avant garde motif. And so the lifestyle images conveyed that. But they had things like, look, we don't do animal testing. It's cruelty free. It doesn't have these sort of nasty ingredients in it. And so it wasn't like one image that housed everything. It was sort of telling that story through the different product images and reinforcing the A+ content. And I think the video was just lifestyle, right? So that was their sort of style was the way to translate their brand to Amazon. And that's again, that's sort of what we do at Avenue seven because it's not a copy and paste platform. Right. You're really taking the essence of the brand and the product and translate it into Amazon. And there's, you know, their style was very minimalistic. Their bullet points were only one line long. And people go, oh, well, that's terrible for SEO. That's never going to convert. You have to do paragraphs, you gotta keyword stuff.
What you'll learn in this episode: Why prospecting is the lifeline of predictable income How to use cold outreach effectively (without breaking compliance rules) The overlooked power of referrals and testimonials How local events and sponsorships expand visibility Why reviews and customer feedback are powerful sales tools How to create strategic alliances that consistently feed new clients Why committing to prospecting is the only way to avoid broke months
What you'll learn in this episode: ● Why many sales funnels fail and how to fix a “leaky bucket” pipeline ● The mindset shift that turns lead generation from a grind into a system ● How to attract warm, qualified prospects instead of chasing cold leads ● The psychology behind why some leads convert while others disappear ● Techniques to nurture relationships and build long-term client trust ● Scripts and frameworks that help you move from chasing clients to attracting them
Shopify Masters | The ecommerce business and marketing podcast for ambitious entrepreneurs
Two recent college grads turned a dorm room pistachio recipe into a fast-growing food brand—by letting their community call the shots. Nicola Buffo and Francine Voit, co-founders of Pistakio, share how they pivoted from pistachio mayo to a sweet pistachio spread one week before their first big grocery pitch, built a loyal following on social media because a college professor forced them to start posting, and turned customer DMs into their best-selling products—including their crunchy spread and date bark. In this episode, Nico and Fran talk about: How a last-minute product pivot landed them in Portland's biggest local retailer Why they said no to Shark Tank and Target before they were ready How community-led product development drove 10x growth Building a brand in public from day one (even with terrible dorm room lighting) The café tour strategy that gets customers to try the product risk-free Navigating a business partnership that's also a romantic relationship The $20,000 TikTok agency mistake and what they learned from it Why taste—not health trends—is their only non-negotiable Whether you're starting a food business, looking for community-driven marketing strategies, or figuring out when to say no to big opportunities, this episode is packed with real talk and actionable advice for ecommerce entrepreneurs. For more on Pistakio and show notes click here: https://www.shopify.com/blog/pistakio-community-led-product-development?utm_campaign=shopifymasters&utm_medium=youtube&utm_source=podcast SUBSCRIBE to our YouTube channel for more video episodes: https://utm.io/uhw53 Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.
What you'll learn in this episode: ● How to create a workflow from scratch in HighLevel ● Tagging contacts to segment and nurture leads automatically ● Assigning team members to leads for immediate follow-up ● Crafting personalized emails and SMS that engage your prospects ● The critical step of testing and publishing workflows to avoid mistakes ● How automation can help you maintain consistent and predictable income
Send us Fan Mail In episode 293 of Beyond The Story, Sebastian Rusk interviews Mark Merthe, a former Hollywood video editor who transformed his career by creating a unique mushroom coffee brand, as he shares insights on the challenges and triumphs of building a family-owned business, the importance of health and wellness, and how his passion for music and creativity fueled this unexpected venture. Tune in for an inspiring conversation on bold career pivots, building a purpose-driven brand, and the rising power of wellness-focused innovation!TIMESTAMPS[00:02:18] Mushroom coffee and wellness journey.[00:04:03] Mushroom coffee and immunity boost.[00:07:17] Best instant coffee on the planet.[00:11:23] Preventing cancer through lifestyle choices.[00:14:42] Podcast subscription and reviews.QUOTES"Cancer. So for thirty years, I tried to eat right, eat organic, I take supplements, and do everything I can." -Mark Merthe"Just educating yourself on all the crazy stuff in our foods... You can avoid so many bad things by just being a little more aware of them." -Mark Merthe ==========================Need help launching your podcast?Schedule a Free Podcast Strategy Call TODAY!PodcastLaunchLabNow.com==========================SOCIAL MEDIA LINKSInstagram: https://www.instagram.com/podcastlaunchlab/Facebook: Facebook.com/sruskLinkedIn: LinkedIn.com/in/sebastianrusk/YouTube: Youtube.com/@PodcastLaunchLabMark MertheLinkedIn: https://www.linkedin.com/in/mark-merthe-23383a10/ ==========================Take the quiz now! https://podcastquiz.online/==========================Need Money For Your Business? Our Friends at Closer Capital can help! Click here for more info: PodcastsSUCK.com/money==========================PAYING RENT? Earn airline miles when you use the Bilt Rewards MastercardAPPLY HERE: https://bilt.page/r/2H93-5474
In this episode of Cloud Wars Live, Bob Evans speaks with Steve Miranda, Executive Vice President of Applications Development at Oracle, about the company's latest leap into AI-driven enterprise software. Miranda outlines Oracle's introduction of “agentic applications,” a new category that blends AI agents, automation, and business workflows into outcome-driven systems. He explains how Oracle's strategy has evolved from embedding AI into apps to building thousands of agents — and now to delivering fully agentic apps that transform how users interact with enterprise software. The conversation highlights both the opportunity and confusion customers face in this rapidly shifting AI landscape. Rise of Agentic AI The Big Themes: From Features to Outcomes: A major shift is the move from feature-based software to outcome-driven systems. Instead of executing predefined tasks, AI agents are now given business goals, such as optimizing supply chains or improving financial performance, and they generate multiple strategies to achieve them. Users then act as decision-makers, selecting preferred options. This represents a profound change in human-computer interaction, where software becomes a collaborative partner. Explosive Growth of AI Agents: Oracle's rapid expansion from around 50–100 agents to over 1,000 demonstrates the accelerating pace of AI adoption. This growth reflects both customer demand and the scalability of AI-driven architectures. The agents are not limited to simple automation but are capable of reasoning, analyzing enterprise-wide data, and making recommendations. This scale also lays the foundation for agentic applications. Future of SaaS Reimagined: Miranda makes it clear that SaaS is undergoing a fundamental transformation. Traditional applications will coexist with agentic systems for now, but the long-term trajectory points toward AI-driven interfaces becoming dominant. Oracle plans to expand agentic capabilities across its entire application suite, from finance to supply chain to HR. As AI-to-AI interactions and data integration improve, these systems will become even more powerful. The Big Quote: “These are agents where you're giving the agent a business outcome and a goal, and the agents [are] recommending to you optimizations or how you get there. And then you, as a user or human in the middle of this process, actually instruct those agents on which of the plans to execute, and it goes ahead and automates and executes those transactions. So it's a fundamentally different way of presenting the applications." More from Steve Miranda: Connect with Steve on LinkedIn or learn more about AI agents for Fusion Applications. Visit Cloud Wars for more.
Melanie Disse is the Principal Consultant and Tech Adviser to Melanie Disse Consulting. Melanie Disse Consulting is a CX & VoC consulting firm helping businesses leverage CX as a key competitive differentiator to drive business performance through understanding customer experiences. Melanie is based in Auckland, New Zealand. In this conversation with Peter Ryan, Melanie outlines how companies can more effectively obtain feedback from customers and how to make use of this feedback. Most companies struggle to turn customer feedback into action and many are still relying on the surveys that customers hate completing. Is there a better way to engage customers and get productive feedback? https://www.linkedin.com/in/melanie-disse/ https://www.melaniedisseconsulting.com/ Summary: Mark Hillary and Peter Ryan discuss the importance of leveraging customer insights to drive great customer experience (CX) with Melanie Disse, a consultant from New Zealand. Melanie highlights the need for organizations to move beyond just collecting feedback to actually acting on it. She identifies three stages: listen, analyze, and act, emphasizing the challenges in breaking down silos and using technology to unify data from various sources. Melanie also notes the global phenomenon of poor customer service and the necessity for organizations to implement feedback to improve CX. They conclude by promoting the CX Outsourcers event in Ottawa, where Melanie will be speaking.
A lot of companies say they “listen to the customer” and they do. They survey, they track NPS, they build dashboards, they share reports. But then nothing changes. Today we respond to a sharp question from a listener about what separates organizations that embed customer insights into everyday decision making from those where Voice of the Customer stays stuck as a feedback exercise.We walk through the mindset shift that turns VoC into real customer experience strategy: using your mission and goals as the lens for what you act on, getting aligned on expectations, and defining a clear customer experience mission statement so improvements aren't scattered across one-off complaints. When teams fix isolated issues without a unified view of the customer journey, customers feel the inconsistency and trust drops fast.Then we get practical about execution. Customer insights only matter when they influence decisions across product, operations, communication, and the partners you choose. That requires shared ownership, clear governance, and consistent processes for reporting what you're doing about the feedback and closing the loop with customers. We also address the “shoot the messenger” trap and how CX leaders can connect the dots to business value so teams understand what's in it for them.If you want to turn Voice of the Customer into decision infrastructure and measurable business outcomes, press play. Subscribe, share this with a CX leader on your team, and leave a rating and review so more people can find the show.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)
What does customer experience look like inside a company most people associate with switches, infrastructure, and engineering rather than surveys, empathy, and brand perception? In this episode, recorded at the Qualtrics X4 event in Seattle, I sit down with Jerome Boissou, Head of Global Customer and Brand Experience at Legrand. Jerome has been with the company for 28 years and now leads a customer experience program designed to help Legrand better understand a customer base that is changing fast. This matters because Legrand is no longer serving only its traditional markets. The company now operates across a huge product portfolio, serves commercial buildings as well as residential markets, and plays a significant role in areas such as data centers and hospitality. At the heart of our conversation is Legrand's "Best Of Us" program, which was originally launched in 2018 and then revamped in 2021. Jerome explains that the original focus was on personas and journey mapping, but the company soon realized it needed a more quantitative approach too. What followed was a broader strategy built around three connected pillars: customer satisfaction, customer centricity, and brand equity. Rather than treating customer experience as a dashboard exercise, Legrand is using those pillars to improve business performance, spread customer knowledge internally, and help teams understand what different customer groups really want, expect, and struggle with. One of the strongest themes in this conversation is that feedback without action creates frustration. Jerome is very clear on that point. He explains how Legrand built a "close the loop" process, then went further with what the company calls a "customer room" process. That means identifying pain points and weak signals, routing them to the right internal teams, tracking them with KPIs, and making sure action follows. He shares that 100 percent of detractors are meant to be handled through that closed-loop approach, and that around 80 percent of pain points can be solved as quick wins. That is a refreshing reminder that customer experience only matters when it changes something. We also talk about the scale of measuring experience in a global B2B organization. Legrand runs yearly relational surveys for both direct and indirect customers, covering around 50 different personas, and supplements that with transactional surveys across 17 touchpoints. These include digital interactions, training, product launches, and post-case feedback from call centers. Jerome explains how Qualtrics became a key part of making that global program work, helping Legrand roll out surveys worldwide and giving teams a way to analyze feedback more easily and consistently. Of course, this being a tech podcast recorded at X4, we also get into AI. But what stood out to me is that Jerome does not talk about AI as a magic layer dropped on top of everything. He talks about context. In fact, context becomes one of the defining ideas in our conversation. Capturing feedback is useful, but understanding the environment around that feedback is what allows better decisions to happen. For Jerome, that is where AI becomes more useful, especially when it is trained within the reality of Legrand's complex markets rather than operating as a generic tool. Another part of this episode I found especially interesting is how Legrand brings employees into the customer experience process. Jerome shares an example of sending the same surveys to employees and asking them to answer from the customer's point of view. By comparing employee perception with actual customer feedback, Legrand can spot gaps, adjust training, and help teams build more empathy. In one case, factory teams thought customers were far less satisfied than they really were, simply because the internal metrics they saw every day focused only on pressure and output. Reframing that with real customer satisfaction data, including a product quality satisfaction score of around 95 percent, helped restore pride and perspective. This episode is really about something bigger than surveys or software. It is about how a global company can embed customer thinking into the culture, make people feel part of the process, and use data in a way that stays human. Jerome makes a strong case that customer experience in B2B is not separate from performance. It shapes brand perception, trust, internal alignment, and ultimately business outcomes. I'd love to hear your thoughts. How is your organization making sure customer feedback leads to action rather than just another report?
Big thanks to Cisco for sponsoring this video and sponsoring my trip to Cisco Live Amsterdam 2026. The AI revolution is putting unprecedented strain on global network architectures. In this exclusive deep dive with networking leaders from Cisco and NTT, we break down the critical infrastructure challenges and hardware innovations shaping 2026. Discover how emerging NeoClouds are competing with traditional hyperscalers to deliver dedicated GPU clusters, and why a single non-blocking network failure can bring an entire AI deployment to a grinding halt. We explore the reality of deploying agentic AI across enterprise networks, the vital role of international data sovereignty, and the extreme power demands driving the shift toward liquid-cooled data centers and innovations like the Cisco Silicon One G300 Chip. We also dive into the future of physical AI at the edge, where robotics and autonomous systems demand ultra-low latency inferencing. For IT professionals and network engineers, the stakes have never been higher. Learn the proven skills you need to stay relevant in 2026, from mastering zero-trust AI network security and observability with Splunk to managing predictive networking autonomously. Finally, get a sneak peek into the spooky future of post-quantum cryptography and what it means for the next generation of cybersecurity. // Gary Middleton's SOCIAL // LinkedIn: / middletongary // Hendrik Blokhuis' SOCIAL // LinkedIn: / hendrik-blokhuis-886a8910 // David's SOCIAL // Discord: discord.com/invite/usKSyzb Twitter: www.twitter.com/davidbombal Instagram: www.instagram.com/davidbombal LinkedIn: www.linkedin.com/in/davidbombal Facebook: www.facebook.com/davidbombal.co TikTok: tiktok.com/@davidbombal YouTube: / @davidbombal Spotify: open.spotify.com/show/3f6k6gE... SoundCloud: / davidbombal Apple Podcast: podcasts.apple.com/us/podcast... // MY STUFF // https://www.amazon.com/shop/davidbombal // SPONSORS // Interested in sponsoring my videos? Reach out to my team here: sponsors@davidbombal.com // MENU // 0:00 - Coming Up 0:30 - Introduction 01:48 - NeoClouds and the Importance of Networking 02:52 - Data Sovereignty 04:47 - Challenges faced for Data Centres 07:31 - Electricity and Data Centres 09:18 - Technical Problems and Cisco's Solutions 12:41 - Lack of Skills in the Industry 13:21 - Is it still Worth Getting into Cyber today? 15:44 - Security of AI and Trusting your AI 18:06 - NTT Data and Cisco Partnership 20:01 - Who is Buying and Deploying this New Tech 21:52 - Could Agentic AI help solve Problems 23:46 - Customer Feedback on Agentic AI 24:57 - Physical AI is the Next Step in AI 25:58 - The Future of AI and Networking 28:05 - Post Quantum Cryptography 28:57 - Advice for Young People today 30:17 - Outro Please note that links listed may be affiliate links and provide me with a small percentage/kickback should you use them to purchase any of the items listed or recommended. Thank you for supporting me and this channel! Disclaimer: This video is for educational purposes only. #ntt #agenticai #postquantum
Tamara is the Founder & CEO of Bark Bistro Company, creator of Buddy Budder—a line of 100% natural peanut butters made for dogs. What began in her kitchen has grown into a nationally distributed brand available DTC, Ecommerce, independent retailers, and now expanding into mass and grocery channels. She is passionate about blending innovation and creativity, brand design, and business strategy to make products that bring joy and health to pets while scaling into new retail channels. In This Conversation We Discuss: [00:00] Intro [01:37] Discovering ecommerce as the growth engine [05:38] Solving a personal problem to spark a product [07:18] Sponsor: Klaviyo [09:24] Leading a category by entering early [10:29] Choosing Ecommerce to accelerate growth [12:10] Callouts [12:20] Bootstrapping growth with early revenue [13:57] Sponsor: Intelligems [15:56] Validating demand through review data [18:02] Listening to customers to improve goods [22:03] Engaging customers to co-create the brand [23:47] Sponsor: Electric Eye [24:55] Learning while building the business [26:28] Accepting mistakes as part of the journey Resources: Subscribe to Honest Ecommerce on Youtube Healthy and natural peanut butter dog treats barkbistro.com/ Follow Tamara Coleman linkedin.com/in/tamara-coleman-07578a23/ Get your free demo klaviyo.com/honest Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!
What you'll learn in this episode: ● Why many sales funnels fail and how to fix a “leaky bucket” pipeline ● The mindset shift that turns lead generation from a grind into a system ● How to attract warm, qualified prospects instead of chasing cold leads ● The psychology behind why some leads convert while others disappear ● Techniques to nurture relationships and build long-term client trust ● Scripts and frameworks that help you move from chasing clients to attracting them
What you'll learn in this episode: ● Why learning from experienced people shortens your business learning curve ● How asking the right questions can unlock powerful business insights ● The smartest way to find and hire the right virtual assistant ● Why successful entrepreneurs openly share their systems and workflows ● How networking conversations can lead to referrals and new opportunities ● Why getting into the right rooms accelerates business growth
Pour un fois, je suis toute seule face à vous pour analyser les apprentissages communs partagés par les leaders du Product Marketing interviewés dans cette dernière saison.Les invité.es de la saison 6 :Julien Sauvage, CMO chez Cordial, ex VP PMM Clari et GongJulie Shaffer, PMM Director chez SmartlyBertrand Hazard, Consultant PMM, Ex VP PMMShannon Vettes, CEO & CPO chez UsersnapAxel Kirstetter, VP PMM chez GuidewireHarvey Lee, Fractional PMM & Advisor, Ex VP PMM chez Product Marketing AllianceÀ travers leurs parcours et leurs prises de position, une vision plus exigeante du métier se dessine.Mes 5 apprentissages :Le rôle PMM reste mal comprisLien entre PMM et revenuClarté et simplification comme levier stratégiqueLes parcours non linéairesFocus marché vs focus produitJ'espère que ce nouveau format vous plaît, n'hésitez pas à m'écrire sur Linkedin pour me dire ce que vous en avez pensé ! ça me fait toujours hyper plaisir de lire vos retours.INVITATION WEBINAR: On se retrouve le 26 février à 11h pour parler de feedback-loop et Voice of Customer? Pour en savoir plus et s'inscrire c'est iciDurant ce webinar, nous analysons comment les équipes B2B peuvent reconstruire une compréhension commune de leurs acheteurs à partir de la Win-Loss analysis, plutôt que de multiplier les signaux fragmentés. Une approche concrète pour aligner Sales, Marketing et Product autour d'une même réalité business.RESSOURCES
If you've ever shipped fast only to realize no one wanted what you built, you've felt the tension behind balancing building and feedback. As developers, we're trained to execute against known requirements. As soon as you step into product ownership, consulting, or entrepreneurship, those guardrails disappear. Now you have to decide what to build, who it's for, and why it matters—while still making forward progress. Get it wrong, and you either drown in feedback or disappear into code. Get it right, and you create steady momentum without wasting effort. This interview continues our discussion with Tyler Dane as we break down a practical, repeatable system for balancing building and feedback so you can keep shipping and stay aligned with real customer needs. About Tyler Dane Tyler Dane has dedicated his career to helping people better manage—and truly appreciate—their time. After working as a full-time Software Engineer, Tyler recently stepped away from traditional employment to focus entirely on building Compass Calendar, a productivity app designed to help everyday users visualize and plan their day more intentionally. The tool is built from firsthand experience, not theory—shaped by years of experimenting with productivity systems, tools, and workflows. In a bold reset, Tyler sold most of his belongings and relocated to San Francisco to focus on growing the product, collaborating with partners, and pushing Compass forward. Outside of coding, Tyler creates YouTube videos and writes about time management and productivity. After consuming countless productivity books, tools, and frameworks, he realized a common trap: doing more without actually accomplishing what matters. That insight led him to break productivity down into its most practical, nuanced components—cutting through hustle culture noise to focus on systems that actually work. Tyler is unapologetically honest and independent. With no investors, no sponsors, and nothing to sell beyond the value of his work, his focus is simple: help people get more done—and appreciate the limited time they have to do it. Follow Tyler on LinkedIn, YouTube, and X. Balancing building and feedback starts with a clear v1 The biggest cause of wasted effort isn't bad code—it's unclear scope. A clear v1 isn't a long feature list; it's a decision about which problem you are solving first. When v1 is defined, feedback becomes directional instead of distracting. You can evaluate every request with a simple question: Does this help solve the v1 problem? If the answer is no, it goes into a parking lot—not the backlog. Without that clarity, every conversation feels urgent, and every idea feels equally important. Balancing building and feedback by timeboxing your week Unstructured time leads to extremes. One week becomes all coding. The next becomes all conversations. Neither works for long. Timeboxing forces balance by design. Decide when you build and when you listen—and protect those blocks like production systems. This removes decision fatigue and prevents emotional swings based on the latest conversation. The Weekly Balance Blueprint Pick a structure: daily outreach blocks or one dedicated feedback day Convert feedback into next-week priorities instead of mid-week pivots Consistency matters more than perfection. Balancing building and feedback with daily "business refocus" blocks Short check-ins keep you out of the weeds. Spend 10–15 minutes at the start and end of your day to reconnect with the business context. Ask yourself: Who is this for? What problem am I solving? What actually moved the product forward today? These moments prevent scope creep and help you code with intent instead of habit. Balancing building and feedback using personal sprints Personal sprints introduce rhythm. Two- or three-week cycles work well because they're long enough to produce meaningful output and short enough to adjust course. Each sprint should include: Focused build time Planned feedback windows Explicit integration of what you learned This keeps learning and execution tightly coupled, rather than competing for attention. Balancing building and feedback through problem-first customer research Feedback becomes overwhelming when you ask the wrong questions. Feature requests are noisy. Problems are signals. Focus conversations on how people experience the problem today, what frustrates them, and what "better" looks like. This approach surfaces patterns instead of opinions. Problem-First Customer Conversations Ask about pains, workarounds, and desired outcomes Use "not our customer" signals to narrow your focus Clarity often comes from who you don't build for. Balancing building and feedback to prevent feature overload Not all feedback belongs in your product. Filtering input is a leadership skill. Use your v1 definition and target customer as a lens. Some ideas are valuable later. Some indicate a different market entirely. Saying "no" protects your momentum and your sanity. Balancing building and feedback by turning conversations into messaging Customer conversations don't just shape the product—they shape how you talk about it. The language people use to describe their pain becomes your marketing copy. When your messaging mirrors real problems, alignment improves across sales, onboarding, and product decisions. Balancing building and feedback with journaling to spot patterns Writing creates distance. Distance creates clarity. A lightweight journaling habit helps you spot repeated mistakes, drifting priorities, and false assumptions before they become expensive. Over time, patterns become impossible to ignore. The Founder Feedback Journal Capture decisions, assumptions, and outcomes daily Review monthly to identify drift and reset priorities It's one of the simplest tools with the highest long-term ROI. Conclusion Balancing building and feedback isn't about splitting your time evenly—it's about building a system that keeps you moving forward without losing direction. Clear scope, protected time, intentional feedback loops, and honest reflection create momentum that compounds. Start small. Adjust deliberately. And remember: progress comes from building the right things, not just building faster. Stay Connected: Join the Developreneur Community We invite you to join our community and share your coding journey with us. Whether you're a seasoned developer or just starting, there's always room to learn and grow together. Contact us at info@develpreneur.com with your questions, feedback, or suggestions for future episodes. Together, let's continue exploring the exciting world of software development. Additional Resources Embrace FeedBack For Better Teams Maximizing Developer Effectiveness: Feedback Loops Turning Feedback into Future Success: A Guide for Developers Building Better Foundations Podcast Videos – With Bonus Content
Customer feedback for developers is one of the fastest ways to improve a product—and one of the easiest ways to derail it. When you're building something you care about, every comment feels important. The challenge is learning how to listen without letting feedback pull you in ten different directions. This episode explores how developers can use customer feedback to sharpen focus, avoid scope creep, and move faster—without losing the original vision that made the product worth building in the first place. About Tyler Dane Tyler Dane has dedicated his career to helping people better manage—and truly appreciate—their time. After working as a full-time Software Engineer, Tyler recently stepped away from traditional employment to focus entirely on building Compass Calendar, a productivity app designed to help everyday users visualize and plan their day more intentionally. The tool is built from firsthand experience, not theory—shaped by years of experimenting with productivity systems, tools, and workflows. In a bold reset, Tyler sold most of his belongings and relocated to San Francisco to focus on growing the product, collaborating with partners, and pushing Compass forward. Outside of coding, Tyler creates YouTube videos and writes about time management and productivity. After consuming countless productivity books, tools, and frameworks, he realized a common trap: doing more without actually accomplishing what matters. That insight led him to break productivity down into its most practical, nuanced components—cutting through hustle culture noise to focus on systems that actually work. Tyler is unapologetically honest and independent. With no investors, no sponsors, and nothing to sell beyond the value of his work, his focus is simple: help people get more done—and appreciate the limited time they have to do it. Follow Tyler on LinkedIn, YouTube, and X. Customer feedback for developers: Why "this is great, but…" matters Most useful feedback doesn't sound negative at first. It usually starts with, "This is great, but…" That "but" is where the signal lives. For developers, the mistake isn't ignoring feedback—it's stopping at the compliment. The real value is understanding what's missing, confusing, or blocking progress. Teams that grow fastest learn to treat that follow-up as actionable data, not criticism. The "This Is Great, But…" Checklist Capture the "but" immediately before it gets softened or forgotten Translate it into a concrete problem statement you can validate Customer feedback for developers: how to find the right people to talk to Not all feedback is equal. Talking to the wrong audience can send you down expensive paths that don't actually improve your product. Customer feedback for developers works best when it comes from people who: Actively experience the problem you're solving Would realistically adopt or pay for your solution Share similar workflows and constraints Broad feedback feels productive but often leads to vague changes. Focused conversations lead to clarity. Customer feedback for developers: filtering input to prevent scope creep Scope creep rarely starts with bad intent. It starts with trying to please everyone. The fix isn't saying "no" to customers—it's filtering feedback through a clear lens: Does this solve the core problem? Does this help our ideal user? Does this move the product forward right now? Avoid Scope Creep Without Ignoring Customers Separate "interesting ideas" from "next priorities." Keep a backlog for later so good ideas don't hijack today's focus Customer feedback for developers: balancing vision with real user needs Strong products sit at the intersection of vision and reality. If you only follow feedback, you become reactive. If you ignore it, you risk building in isolation. Customer feedback for developers should challenge assumptions—not erase direction. The goal is refinement, not reinvention, with every conversation. Customer feedback for developers: building momentum with faster shipping One consistent theme is speed. Slow feedback loops kill momentum. Shipping faster—even in small increments—creates learning. Fast cycles: Reveal what actually matters Improve judgment over time Reduce emotional attachment to individual decisions Build Momentum With Speed and Structure Short shipping cycles reduce overthinking Volume creates clarity faster than perfect planning Customer feedback for developers: choosing a niche in a crowded market General tools struggle in saturated spaces. Customer feedback for developers becomes clearer when you narrow your audience. Niching down doesn't limit opportunity—it increases relevance. How to position against "feature-parity" giants You don't win by copying large platforms. You win by serving a specific workflow better than anyone else. Self-direction when you don't have a manager Without an external structure, prioritization becomes your job. Customer feedback replaces task assignments—but only if you actively use it to set direction. Clear priorities beat unlimited freedom. Conclusion Customer feedback for developers isn't about collecting opinions—it's about building judgment. When you listen to the right people, filter ruthlessly, and ship quickly, feedback becomes a growth engine instead of a distraction. If you're building something of your own, treat feedback as fuel—not a steering wheel. Stay Connected: Join the Developreneur Community We invite you to join our community and share your coding journey with us. Whether you're a seasoned developer or just starting, there's always room to learn and grow together. Contact us at info@develpreneur.com with your questions, feedback, or suggestions for future episodes. Together, let's continue exploring the exciting world of software development. Additional Resources Embrace FeedBack For Better Teams Feedback And Career Help – Does The Bootcamp Provide It? Turning Feedback into Future Success: A Guide for Developers Building Better Foundations Podcast Videos – With Bonus Content
Maxima is building AI agents that automate enterprise accounting while maintaining the auditability and control standards finance teams require. In a recent episode of BUILDERS, we sat down with Yogi Goel, CEO and Co-Founder of Maxima, to explore his eight-year journey at Rubrik from Series C through IPO, and how those lessons shaped his approach to solving the 70-80% of finance time currently wasted on manual work. Topics Discussed: Why Rubrik's approach—entering stagnant markets with first-principles thinking—became Maxima's blueprint Securing $3K-$5K POC commitments from Figma mockups before writing code Why Scale AI and Rippling rejected a point solution and demanded 3-4 modules from day one The compound startup model: building multiple products simultaneously to meet buyer expectations How 17% of CFOs are adopting AI tools today (vs 51% in software development) Why finance teams view AI agents as "digital college freshmen" who need proof of work Hiring from YouTube Studios, Apple, and Robinhood instead of legacy finance software companies How NetSuite World conference booth sizes revealed the data integration infrastructure gap The $3K-$5K validation threshold that proved finance pain was urgent enough to pay pre-product GTM Lessons For B2B Founders: Demand generation unlocks engineering potential: Yogi learned from his Rubrik mentors: "focus on demand and if you have great engineers then they will solve the problems." Maxima built products in 2-3 months they didn't initially know were technically feasible—because customer demand pulled the engineering team forward. For founders with strong technical teams, customer demand should drive the roadmap, not engineering's comfort zone. Trust your engineers to solve hard problems when customers are waiting. $3K-$5K is the pre-product validation threshold: Before writing any code, Yogi secured POC commitments at this price point based solely on Figma mockups. This isn't about revenue—it's about proving urgency. Verbal interest means nothing. Small pilot commitments mean "we'll try it someday." But $3K-$5K pre-product means "this problem is urgent enough to pay before seeing a working solution." Use this threshold to separate real pain from polite interest. Sophisticated buyers will reject your narrow MVP: Scale AI and Rippling told Maxima explicitly: "If you will only build this one thing, we will not buy. You have to commit to building three, four modules." Conventional wisdom says start narrow, but enterprise buyers with complex workflows won't adopt point solutions that create new integration headaches. When sophisticated buyers articulate their real buying criteria, ignore the startup playbook. Yogi built a "compound startup" with 4-5 modules from day one because that's what the market demanded. Target acute pain over easy access: Early-stage companies (10-30 people) were easier to reach but finance wasn't urgent enough. At that scale, it's "build product, ship product"—finance operations aren't broken enough to warrant urgent attention. Companies at 500-1,000+ employees have finance teams drowning in manual work that prevents strategic contribution. Target where pain justifies urgent action and budget exists, not where calendar access is easiest. Hire intensity and first-principles thinking over domain knowledge: Maxima deliberately hired zero engineers from legacy finance software companies. Their frontend engineer came from YouTube Studios. Others came from Apple, Robinhood, Netflix—none with financial product experience. Yogi's three hiring criteria: "incredible intensity, huge confidence in themselves, and fast thinking mode." Domain expertise creates pattern-matching to old solutions. First-principles thinking creates breakthrough products. One team member didn't finish high school but is "one of the best out there." Make AI explainable or finance teams won't adopt: Finance teams adopted faster than expected because Maxima showed every calculation step. "If they can prove by looking at the Math, you know, 18 plus 88 plus 36 is X. And I can see the step of the work, they are willing to give it to them." This isn't about fancy UX—it's about auditor-grade proof of work. Finance professionals won't trust black box outputs. Build transparency into the product architecture, not as an afterthought. This explainability became Maxima's competitive moat. Conference booth sizes reveal infrastructure gaps: At NetSuite World, the largest booths weren't ERP vendors or payment processors—they were data integration companies. This single observation validated that enterprises are desperately solving data fragmentation problems. Companies manually download from Stripe, Snowflake, Salesforce weekly to build Excel pivots. Maxima invested in upstream integrations as core infrastructure from day one. Use industry conferences to validate where companies are spending money on workarounds—that's where infrastructure gaps exist. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co // Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM
Networking isn't about collecting business cards—it's about building relationships that last. In this episode, Dan Rochon reveals the mindset shift that turns networking into a predictable source of clients. You'll learn how to identify the right people to connect with, the single most important question to ask in every meeting, and how helping others first creates a pipeline of referrals that pays off for years. If you're tired of walking away from networking events with no results, this episode will change how you approach them forever.What you'll learn in this episode:Why consistency is the single most important factor in lead generationThe “commit or quit” mindset shift every salesperson needsHow to choose between marketing, prospecting, and networkingThe real costs of generating leads (time, money, or both)Why 18 months is the magic number for predictable successHow to scale and diversify your lead sources as your business grows
The "improve 1% every day" mantra sounds inspiring until you realize it mostly gets people tweaking button colors and reorganizing task managers. Real improvements in early-stage businesses come from unexpected moments—like a single customer conversation that reveals you've been doing something wrong for six months. Instead of chasing unmeasurable micro-improvements, talk to one customer every day. That's where assumptions clash with reality, where you learn their language, and where you discover the insights that actually move the needle.This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/the-1-improvement-myth-why-customer-conversations-beat-micro-improvements-every-time/ The podcast episode: https://tbf.fm/episodes/433-the-1-improvement-myth Check out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw
Shopify Masters | The ecommerce business and marketing podcast for ambitious entrepreneurs
MANSCAPED, the men's grooming brand that pioneered below-the-belt care, sold out its first product in two weeks and scaled to $300 million in just three years. Founder Paul Tran shares how rapid iteration, customer feedback, and a razor-sharp focus turned a taboo idea into a global brand.For more on MANSCAPED and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.
Flighty has changed how we experience air travel. The flight tracking app, which obsessively focuses on the user experience and data accuracy, has been mentioned in nearly all our episodes since Paul got on the beta in early 2019, and we're so pleased to welcome Ryan Jones, the Founder CEO of Flighty, for an entertaining chat on everything Flighty, and more. Ryan shares the journey of creating this epic app, the importance of design, the challenges of data acquisition, the commitment to providing real-time information and how the three founders prioritize new innovative features.We learn who uses Flighty the most (can you guess?) and the role of the community in shaping the app's development and future directions for Flighty (Ryan loves feedback!).We realize how intricate it is to track a flight, and the challenges of providing timely information and flight statuses (and what to surface when, during our flying journeys). Not everything is equal, some territories are better than others, some airports or airlines better than others (there's one that doesn't seem to care). And yes, Paul asks Ryan about his favorite airport, and he tells us which one he hates hahaha (Paul and Ryan find a commonality in hating carpets!), and his plan to change the IATA code for Austin. We had tremendous fun talking to Ryan, and the two hours flew by. Thank you, Ryan, and your two co-founders, for creating such a beautifully designed experience. You should try Flighty:https://flighty.comFlighty on Reddit: https://www.reddit.com/r/flighty/Flighty on X: https://x.com/FlightyFlighty on Instagram: https://www.instagram.com/flightyapp/Flighty on Facebook: https://www.facebook.com/flightyapp/Flighty on LinkedIn: https://www.linkedin.com/company/flighty/This episode is on YouTube: https://www.youtube.com/watch?v=E5DttBKTF-gHappy flying!____For video, subscribe on YouTube: https://www.youtube.com/@Lay_oversor Spotify: https://open.spotify.com/show/4JaAXzE6CNLIZXv1buXuTTOur Instagram: https://www.instagram.com/lay_overs/Facebook: https://www.facebook.com/layovers.podcastReach out to the creator of Layovers, Paul On Instagram: https://instagram.com/paulpapa.io On LinkedIn: https://www.linkedin.com/in/paulpapadimitriou/More links on our website: https://layovers.to
In this episode, host Josh interviews Simon Hammer, VP of Product at Vimbly Group, about acquiring and managing e-commerce brands. Simone shares a case study from the cocktail shaker market, illustrating how focusing solely on quantitative metrics led to missed opportunities. He emphasizes the importance of qualitative customer feedback, brand storytelling, and product-market fit to build lasting brands and avoid competing only on price. The discussion highlights key lessons for e-commerce leaders: assess market potential, listen to customers, and continuously test and iterate to stay competitive.Chapters:Introduction to Simone Hammer and Background (00:00:00)Josh introduces Simone Hammer, his background, and experience in e-commerce and investment banking.Approach to Brand Acquisition and Quantitative Analysis (00:00:55)Discussion on traditional quantitative methods for acquiring brands and the limitations of focusing solely on numbers.Case Study: Cocktail Shaker Brand and Market Dynamics (00:01:38)Simone shares a case study about their cocktail shaker brand, market share, and the impact of COVID-19.Competitor Analysis and Information Memorandum (00:03:08)Simone describes obtaining a competitor's information memorandum and insights into their strategies and market position.Market Changes and Increased Competition (00:04:07)Discussion on rising freight costs, increased competition, and the challenges faced in the cocktail shaker market.Brand Building vs. KPI Focus (00:05:05)Comparison between their KPI-driven approach and the competitor's focus on brand building and storytelling.Consequences of Ignoring Qualitative Feedback (00:06:59)Simone explains the negative outcomes of neglecting qualitative customer feedback and the resulting price competition.Importance of Qualitative Customer Insights (00:07:53)Emphasis on the value of qualitative data, customer feedback, and brand building for long-term business success.Lessons Learned and Industry Trends (00:09:01)Reflection on industry trends, the necessity of qualitative insights, and the risk of competing solely on price.Host Reflection and Question on Customer Feedback (00:10:04)Josh reflects on his own business practices and asks Simone what customer feedback they missed.Specific Customer Preferences Missed (00:10:53)Simone details specific customer preferences, such as the shine of the shaker and the appeal of the stand.In-Person vs. Online Customer Insights (00:11:55)Insights gained from in-person customer interactions versus online feedback and the importance of customer development.Three Key Takeaways for E-commerce Success (00:13:43)Josh summarizes three actionable takeaways: market opportunity, listening to customers, and continuous testing.Closing Remarks and Future Follow-Up (00:16:48)Josh thanks Simone and mentions the possibility of future episodes to check on progress.Links and Mentions:Tools and Websites Helium 10Key Takeaways Identifying Market Opportunities: 00:13:43Listening to Customers: 00:14:47Testing and Iterating: 00:15:49Transcript:Josh 00:00:00 Today, I'm excited to introduce you to Simon Hammer. Simon is the VP of Product at Vimbly Group, a New York City based firm that scales and invests in tech enabled businesses where he has worked for over ten years. He currently runs Vimbly Group's e-commerce business unit, as well as having his hands involved in a number of Vimbly Group's eight other business units. Prior to the Vimbly Group, Simon was a healthcare investment banker at a boutique investment bank in New York City, where he focused on raising capital and mid-market mergers and acquisitions involving biotech, healthcare, technology and healthcare service companies. He has a bachelor's degree from Cornell University, and I met Simon at the Billion Dollar Seller Summit earlier this year. And Simon, I'm excited to welcome you to the podcast. Welcome.Simon 00:00:50 Thanks, Josh. Really appreciate that. Nice intro. Thanks for having me.Josh 00:00:55 As you look to acquire other brands, and I love that you kind of were an acquire or aggregator before the aggregator theme became pop became popular. So you're not on the the bandwagon there.Josh 00:01:08 You can be like, no, we were doing this long, a long time ago. You know, I think that that's really interesting, Simon. I think you've taken this approach that's actually a little bit different than I think the typical answer is, right, because I've listened to a bunch of other people that talk about acquiring businesses. And I'm looking at these specific numbers and, you know, I'm trying to draw conclusions and, you know, kind of look at 2020 and what happened during Covid and say, okay, this was an artificial bump and it's all very quantitative, right?Simon 00:01:38 All the quantitative stuff that you're talking about like looking historical, it's a given. Right. We always do that. We've always done it. And for the longest time, that's all we did. And, you know, one of our brands right now is going through a major shift in that it, for such a long time survived on three products. Basically, there's a whole, you know, there's more skews, but there's basically more Asians.Simon 00:02:02 But there's there's effectively three basins. One of those. basically a shell of itself now. And part of the reason why is because, you know, actually, if you'll divulge me for a second. So, pre-COVID and even through the first, you know, a couple years of Covid and depending on where you want to, you know, start and stop it, I guess. or, you know, where the beginning till now is, I guess. But first couple of years of it, it was doing incredibly well, right? It was something like anywhere between 25 and 35%, or it accounted for 25 to 35% of our gross margin. That gross margin, including everything from landed costs, three PL costs, FBA costs, advertising, marketing returns, all that stuff. Just not just not like overhead and, and software, things like that nature. But but gross profit. Right. And so it was a large part of our business. this one product and you know, during the beginning of Covid, I got my hands on a competitor, one of our biggest direct competitors.Simon 00:03:08 Their information memorandum, which is basically like their, this deck. it's like 50 pages of their business because they're trying to sell their business. Okay. And through like, you know, like, you know, my partner Sam, he has just a ton of connections in the entrepreneur space, a ton of connections with these brokers. And so we get a lot of deals right across a lot of different industries. and so we just happen to get our direct competitors information memorandum. Right. So this gave us everything about their business, right? We knew the numbers. We knew. we knew, who their suppliers were, right? What their strategy was, what their projections were like. You know, you name it, we knew it. And, I mean, we were like, we could look on helium ten and know that we were dominating. But then we saw the real numbers. We were, you know, we were dominant player in the market. and then all of a sudden, right, like during Covid, you start seeing freight costs go up.Simon 00:04:07 You start seeing, a lot of sellers into the space. The cocktail shaker space is kind of the space that we're playing in for one of our brands. and this is where the the set, you know, was established. and, you know, was this, you know, what's called roughly like 30% of the business. it had basically, started having rank weed, right? The ran...
The future of AI training is shaped by one constraint: keeping GPUs fed.In this episode, Lukas Biewald talks with CoreWeave SVP Corey Sanders about why general-purpose clouds start to break down under large-scale AI workloads.According to Corey, the industry is shifting toward a "Neo Cloud" model to handle the unique demands of modern models.They dive into the hardware and software stack required to maximize GPU utilization and achieve high goodput.Corey's conclusion is clear: AI demands specialization.Connect with us here:Corey Sanders: https://www.linkedin.com/in/corey-sanders-842b72/ CoreWeave: https://www.linkedin.com/company/coreweave/ Lukas Biewald: https://www.linkedin.com/in/lbiewald/ Weights & Biases: https://www.linkedin.com/company/wandb/(00:00) Trailer(00:57) Introduction(02:51) The Evolution of AI Workloads(06:22) Core Weave's Technological Innovations(13:58) Customer Engagement and Future Prospects(28:49) Comparing Cloud Approaches(33:50) Balancing Executive Roles and Hands-On Projects(46:44) Product Development and Customer Feedback
In this episode of the Grownlearn Podcast, host Zorina Dimitrova (Investment Matchmaker & Strategic Growth Advisor) talks to Bryan Clayton, CEO & co-founder of GreenPal—a marketplace that connects homeowners with local lawn care professionals. LinkedIn +1 Bryan shares the real story behind building GreenPal after coming from the landscaping industry—how he learned the skills needed to build and scale a tech platform, why he chose bootstrapping over venture capital, and how relentless customer feedback became “free R&D” that shaped the product and the business model. You'll learn: How Bryan went from mowing lawns to building a tech company Bootstrapping lessons (and why many VC-funded competitors failed) How to scale with small, achievable goals and nonstop iteration Why customer support + customer obsession can become your growth engine AI's impact on operations—and what doesn't change in real-world services What it takes to build a focused marketplace in a massive, fragmented industry If you're a founder, operator, or business owner building a marketplace, scaling a service business, or trying to grow sustainably without hype—this episode is for you. About Grownlearn: We connect premium opportunities with aligned capital and provide strategic growth advisory to help businesses optimize value and scale across Europe & the U.S.
Shopify Masters | The ecommerce business and marketing podcast for ambitious entrepreneurs
Harlem Candle Company founder Teri Johnson started pouring candles in her Harlem kitchen with no budget and no team—just a clear sense of purpose. That focus helped her turn handmade gifts into a nationally recognized brand rooted in culture, design, and storytelling. In this episode, she shares how she validated demand early, built trust online without samples, and made tough decisions to protect her peace and profits.For more on Harlem Candle Co and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.
Pool Pros text questions hereIn this episode of Mondays Down Under, hosts Lee and Shane discuss the importance of self-audits in business management, particularly in the pool industry. They emphasize the need for proactive management, effective communication with staff, and the value of customer feedback. The conversation covers practical tips for conducting audits and improving business operations, highlighting that small changes can lead to significant improvements. The episode concludes with a call to action for listeners to engage in self-audits and enhance their business practices.TakeawaysSelf-audits are crucial for understanding your business from an outsider's perspective.Proactive management prevents issues from escalating and damaging your business.Engaging with staff can lead to valuable insights and improvements.Customer feedback is essential for enhancing service delivery.Small improvements can significantly boost staff morale and efficiency.Regular audits should be conducted to maintain business standards.Lead by example to foster a positive work environment.Communication with employees is key to understanding operational challenges.Marketing strategies should align with your target audience's preferences.Ignoring problems will not make them disappear; address them head-on.Here https://courses.thepoolshopcoach.com.au/store"Lead by example.""Talk to your staff.""Don't ignore the big things."Chapters00:00 Introduction and Seasonal Differences02:44 The Importance of Quality in Business05:19 Conducting a Self Audit10:44 Proactive vs. Reactive Business Management15:57 Engaging Staff for Improvement21:34 Customer Feedback and Continuous Improvement26:47 Final Thoughts and Call to Action Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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