Podcast appearances and mentions of melissa milloway

Just because you have an instructional design degree doesn't mean you're limited to only working in training teams.  The growing number of Software as a Service companies in recent years has placed Customer Experience teams above the standard training department. You might ask, but how could any department be more important than the training department? It's a long story, but here's the short version: Customer Experience directly impacts the company's bottom line. Internal training is important, but without customers there is no need for employees to be trained. But do not despair. Your ID knowledge and skills are useful and, as it happens, necessary.  Onboarding new customers is the new "onboarding".  It's different than onboarding new employees however both require learning. In this episode, we have the unique opportunity to talk with one of our own, Mel Milloway, who has decided to make the leap out of training into the world of CX.  Mel is a former guest on IDIODC and you all have certainly come to know her through LinkedIn, other social media, and presenting at industry conferences. We'll talk with Mel about the transition and why she's doing it. But we'll also talk about the similarities between internal ID work and CX work. If you're also at a crossroads in your career, then you should join us and open up your options for your next career move. Mel is a Manager of Learning Experience Design at Miro in the space of Customer Education. Ex Amazon, JLL, and J&J. She's an avid blogger in the learning industry. She specializes in UI/UX for learning experiences, as well as working with xAPI. She is passionate about testing out new tech technologies to support learning solutions.Become virtual friends with the IDIODC gang on Twitter. Remember you can always stay in the loop by searching through the #IDIODC tag: Melissa: @MelMillowayBrent: @BSchlenkerChris: @Chris_V_WIDIODC: @TeamIDIODC  Brent Schlenker is dominKnow's Community Manager. Chris Van Wingerden is dominKnow's Sr. VP Learning Solutions. Want to join us live? Follow us on Crowdcast: https://www.crowdcast.io/dominknow

In this episode, we sit down with Melissa Milloway to discuss how she pushes herself and others to experiement and try new things. We experiement wins and fails, and discuss the support system that is needed to keep pushing yourself further.

This episode is part three of our informal trilogy about instructional design in customer education. (See parts one and two.) What does it take to become a great instructional designer or content developer in Customer Education. How can you succeed in the role if you’re transitioning from another career? We'll tackle these questions and more, so listen in! For those making the leap into Customer Education as Instructional Designers, they typically come from three places: Customer Success and Support: The rock-star customer-facing folks who love educating their customers, and want to do it full-timeInternal L&D: Education experts who have been working in corporate L&D or enablement, and want to transition to external educationMaster's programs: People who have committed to get a degree in instructional design or instructional systems design Which is best? Are any of them best? The big question most people ask is whether they need a degree to be most successful in the field. What's more important, field experience or a degree? https://www.pexels.com/@startup-stock-photos We'll look at these three common paths and give some perspective on them. How do CSMs and support agents become Customer Educators? Let’s start with one of the most frequent places we see customer education-focused trainers and content developers come from. And the younger the company, the more frequently we see this happen. They’re rockstar CSMs or support agents who naturally gravitate toward training customers or documenting things. This can be great career development. If you spend all your time with customers, then you tend to have more customer empathy, something that more frequently doesn’t factor into more academic instructional design. If you love training customers and helping them learn, this can be a career path. Plus you get the benefit of learning instructional design and content development skills, which you probably didn’t have before. The risk in coming from this side of the house is that many startups don’t realize what skills are needed to do this job well. When support agents become “the training person,” they get asked to put together decks and webinars, but they don’t always know what will make that content effective. So they become order takers instead of consultants. It’s also hard for them to find mentors who really know this field well, especially with a customer education focus. Our recommendation to these “accidental instructional designers” is to go to conferences like ATD TechKnowledge and DevLearn, to take instructional design and content development courses and bootcamps (like you can find on any online learning site -- LinkedIn Learning, etc), to follow great instructional designers (Julie Dirksen, Cathy Moore, Connie Malamed, Cara North, and Melissa Milloway are all great examples of instructional design pros who "work out loud") and join communities (

The Best Tool Missing From Your Toolbox Is Adobe XD in your toolbox? If not, why not? Some say it’s everyone’s favorite tool they don’t know about. So we were extremely excited to have Melissa Milloway on Cara North’s Learning Technologies TLDCast to let us know why she loves Adobe XD. In 2014, a small team from Adobe Creative Cloud began developing a software tool to create prototypes and user experiences. Less than a year later, that team successfully convinced Adobe to invest in their tool, later named Adobe XD CC. XD is now a rich platform for mobile, desktop, and device design. It’s part of Adobe Creative Cloud, but is available for free. With XD, product designers can build rich user experiences and interactive prototypes. In this TLDCast, Melissa showcases both the prototyping and design capabilities of Adobe XD. She demos a variety of features within an actual design environment she’s building —- for her wedding. There were excellent questions from host Cara North, as well as a very active TLDCast chat audience. See the chat highlights below. Are you going to add Adobe XD to your toolbox? The price is right (it’s free) and from what we see in this TLDCast, it might be your favorite tool you don’t know about! Learn more in our blog post here: https://tldc.us/2019/04/19/cara-norths-learning-technologies-tldcast-melissa-milloway-on-adobe-xd/

In this episode we explore how we, as Customer Educators tackle the source of the river of knowledge. How does one approach discovery and work with Subject Matter Experts to get the best material? Have a listen and we'll explain our strategies. Discovery depends on SMEs There's nothing worse than finding out that content is the blocker to building a Customer Education program. After all, instructional design relies on access to subject matter experts (SMEs). https://www.pexels.com/@fotografierende If you’re in a small organization or working on a brand-new product, chances are that you have nothing - Zip, Zero, Diddly Squat - to work with. There’s no documentation, sparse notes, and very likely, an overworked Product Manager who’s way too busy to deal with you. Using the traditional ADDIE content development process, the first thing you do before you design or develop content is an analysis phase. You collect existing knowledge and documentation, analyze performance gaps, and use all of it to inform your design. But that process won't work for people working at startups or other organizations that move too fast for ADDIE. In small organizations, knowledge usually isn't documented thoroughly. It's locked in the heads of busy people who are trying to do their day jobs. These are your product managers, your technical architects, your customer success managers. Getting them to document their knowledge or create training is like squeezing blood from a stone. Become an investigative journalist Dave's alma mater, the University of Missouri, has one of the leading schools of journalism in the country. U Missouri professor Steve Weinberg calls investigative journalism: Reporting, through one's own initiative and work product, matters of importance to readers, viewers, or listenerWeinberg, Steve (1996). The Reporter's Handbook: An Investigator's Guide To Documents and Techniques. St. Martin's Press. In Customer Education, we are very much like reporters. Our customers depend on us to understand this material, organize it, and present it in a sensible way. Sometimes we also have to doggedly pursue the truth. That’s our job. In this episode, Adam also refers to an article by Melissa Milloway, who is a Learning Experience Design industry leader, called "Here's How an Organization Loses Trust in its Own L&D Team." The reasons she provides in her article are familiar. We often leave our stakeholders hanging. They ask us for something that isn't really training. For example, they'll say, "We want all our customers to know about this new feature." Well, is that Customer Education? Is it marketing? Is that a comms plan? Even if it's not training, we owe our stakeholders due diligence. Instead of following up with them, we ignore the problem. Another reason she provides is that we say yes to everything without doing our homework. As Customer Educators, we must be consultative, even with senior leadership and complex customers. If a customer's exec sponsor comes to us and asks for two 4-hour trainings, which they'll record for their new hires in the future, we might be doing them a disservice if we don't push back. That might not be the right solution for their future new hires. Finally, we may no

For today’s TLDCast Thursday encore session, guest host Cara North was joined by Melissa Milloway of Amazon.com. In this session, which ended up being similar to a Reddit AMA, Melissa broke down xAPI. Melissa was a past guest on our xAPI playlist and has demonstrated many projects that she has built with xAPI. Melissa’s background The best way to get started with xAPI To code or not to code? Is it needed for xAPI? Breaking down xAPI statements Mel’s newest project: Presto Pasta Learning strategy before purchasing an LRS Other Q&A Sponsored by:

On a Monday edition, we catch up with Melissa Milloway, Technical Curriculum Developer at Amazon. She talks about her history, how she shares her information to the world, and xAPI. Melissa’s history Getting connected xAPI Building games CASE method L&D spectrum xAPI’s relation to Big Data Mel’s resources This podcast is powered by ZenCast.fm

We had Melissa Milloway on talking about “design ops” and xAPI. We got the basics and a deep dive on both as well as discovery and discussion on some other related topics. Design ops xAPI A/B Testing LRS Test groups Links Mentioned in this Episode http://www.designops.org/ https://www.lightningdesignsystem.com/ https://canstudios.com/adapt-authoring-tool/ http://adlnet.github.io/ http://getbootstrap.com/components/ https://twitter.com/mdaimler https://www.facebook.com/NuggetHead/ http://melslearninglab.com/2017/04/18/espresso-matchmaker-xapi-example/ https://www.yetanalytics.com/ https://learninglocker.net/ https://www.learningsolutionsmag.com/authors/625/anthony-altieri http://adlnet.github.io/ http://melslearninglab.com/ https://www.linkedin.com/in/melmilloway/ Watch the Video Replay https://www.crowdcast.io/e/081017?rfsn=530134.af795 Gold Nuggets “L&D’s role is not to innovate.” “xAPI is helping us to discover just how worthless a “completion” really is.” This podcast is powered by ZenCast.fm

In this episode, I interview the fabulous, versatile, and prolific Mel Milloway. Mel talks to us about development work and her methods for practicing and trying new things.