Podcasts about employee training

In this episode, Sean Hughes from Vernell's Interstate Service discusses the wide range of services offered by the company, from towing to diesel repair, tire sales, and road service. Sean shares the history of the family-owned business, which has been serving the community for over 60 years, starting from its founder Brunell Sellers' garage. He touches on the company's core values, the importance of maintaining a strong reputation, the challenges faced, and the relationships built with customers and local vendors. Sean also explains the training and safety measures taken to ensure high-quality service, and highlights the company's commitment to customer service and community engagement.Recorded at EThOs Small Business Incubator and Co-working Spaces in Marion, Illinois.https://members.ethosmarion.org/ SUBSCRIBE TO THE PODCASTOur guest: https://vernellsinterstateservice.com/00:00 Introduction and Guest Welcome00:09 Overview of Verne's Interstate Services01:16 History of Verne's Interstate Service02:43 Service Area and Employee Details04:28 Company Values and Customer Service07:52 Employee Training and Safety11:31 Customer Relationships and Referrals14:31 Personal Background and Joining Verne's15:19 Challenges in Running the Business16:53 Adapting to Modern Work Culture17:24 Building a Strong Team18:52 Challenges in the Towing Business20:47 Industry Changes and Training23:38 Supporting Local Vendors24:29 Future Business Plans28:48 Community and Relationships32:38 Conclusion and Final Thoughts

Your dental practice is only as strong as the people behind it—and if you're not shaping your culture with intention, someone else is. In this episode, we dive into what it really takes to create a happy, high-performing team that grows your practice from the inside out. To help us reframe how we approach leadership and growth, I'm joined by Bianca Dornan, founder of Practices Made Perfect. With 20+ years of in-the-trenches consulting experience and a hands-on approach that's reshaped practices across North America, Bianca brings rare clarity to the chaos many dental teams face. We cover everything from hiring strategies and training systems to retention KPIs and creating a “no gossip” culture where your team actually thrives. Whether you're an overwhelmed owner or a team leader struggling to keep morale up, this episode offers a roadmap to building the kind of dental practice where both your team and your patients want to stay. In this episode, we explore: ✅ The real reason culture fails—and how to rebuild it intentionally ✅ How to hire based on values (not just skill) ✅ What it really costs to train a new employee—and why training should never stop ✅ The connection between low patient retention and untrained front-desk teams ✅ Why your current treatment plans might hold millions in lost revenue ✅ How to turn your team into your best strategic asset — Key Takeaways 00:41 Introduction and Sponsorships 03:15 Meet Bianca Dornan: A Dental Consultant's Journey 04:00 Understanding Practice Culture and Its Importance 10:47 Strategies for Improving Practice Culture 13:56 The Importance of Continuous Training 18:13 Patient Retention: A Key Performance Indicator 26:43 Hiring the Right Team Members 31:21 Upcoming Event: Unoia Retreats 36:20 Lightning Round Q&A 39:00 Conclusion and Final Thoughts   — Connect with Bianca:

Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative experiences into positive ones in customer service. They explore the concept of the Customer Bill of Rights, emphasizing the significance of consistency in service delivery. The conversation delves into the 'nevers and always' framework, which helps businesses establish clear expectations for customer interactions. John shares practical examples and insights on how to implement these principles effectively to enhance customer satisfaction and loyalty. In this conversation, John DiJulius III and Denise Thompson discuss the critical aspects of customer service, emphasizing the importance of consistency, transparency, and professionalism in interactions. They explore how to effectively roll out service standards, maintain awareness among employees, and create a positive work environment. The discussion also touches on the significance of living an extraordinary life and how personal habits impact professional responsibilities. Takeaways Turning a negative into a positive is crucial for customer experience. Inconsistency is the enemy of great customer service. The Customer Bill of Rights outlines what businesses should never or always do. Nevers and always help reduce employee and location roulette. Customer experiences should not depend on which employee a customer interacts with. Oversharing can negatively impact customer perceptions. Employees must remember they are always 'on stage' when interacting with customers. Clear communication is essential to avoid misunderstandings in service expectations. Businesses should focus on what they can do for customers, not what they can't. Creating a positive customer experience requires a commitment to service excellence. Consistency in customer interactions is crucial for service excellence. Transparency in communication fosters trust with customers. Establishing clear professional standards helps employees understand expectations. Mastering the basics of customer service can significantly improve experiences. Rolling out service standards requires context and engagement from employees. Maintaining awareness of service standards is essential for long-term success. Creating a fun work environment encourages adherence to service standards. Living an extraordinary life impacts not only personal well-being but also professional responsibilities. Habits play a significant role in shaping our actions and outcomes. Engaging employees in the training process enhances retention of service standards. Chapters 00:00Introduction and Personal Updates 02:06Turning Negatives into Positives in Customer Experience 10:07Understanding the Customer Bill of Rights 17:47Implementing Nevers and Always in Customer Service 25:33The Importance of Consistency in Customer Interaction 28:10Transparency and Communication in Service 29:05Establishing Professional Standards 30:36The Power of Basics in Customer Service 32:21Rolling Out Service Standards Effectively 35:51Maintaining Awareness of Service Standards 39:50Creating a Fun and Engaging Work Environment 42:49Living an Extraordinary Life and Its Impact   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/

In this episode of the Business of Business podcast, Staci J. Dempsey, Jennifer Faith, and Jack Dempsey discuss the evolving challenges of hiring and training employees in today's business landscape. They share personal experiences and insights on the importance of having a structured hiring process, the need for effective training systems, and strategies for retaining talent. The conversation emphasizes the significance of adapting to changes in the workforce and the necessity of being proactive in hiring to avoid crises. The hosts also reflect on their own hiring practices and the lessons learned from past experiences.Nugget Alerts- Hiring new employees is an evolving process.- Having a structured hiring system is crucial.- Don't wait until you're in crisis to hire.- Training systems should be evaluated regularly.- Change can drive innovation and growth.- Consider who is best suited to train new employees.- Always be open to hiring opportunities.- Identify vulnerable areas in your workforce.- List specific needs for each position when hiring.- Learning from past hiring experiences is essential.Email us at: TwoDaughtersAndTheirDad@gmail.com Please download our Best of Nuggets eBook here. Like and follow us on Facebook Jennifer Faith Dempsey has been in the beauty industry for over 10 years. For the last 5m years, she has owned J. Faith Hair Studio. She brings her experience on how she balances entrepreneurship and motherhood. Check out Jen's blog.Staci Joy Dempsey is an insurance agent, a mom, and a busy non-profit volunteer. She truly understands what it means to be an entrepreneur. Staci serves as the podcast's host.Jack Dempsey is the dad who heads up this busy family. He is a founding partner in Dempsey, Weiss & Associates, an Elmer, NJ-based insurance and investment firm that began more than 30 years ago.

**In today's data-driven world, pharmacies have access to vast amounts of information, from patient behaviors to prescription trends. But without the right tools, this data remains untapped potential. Dr. Faast, a renowned pharmacy business expert, reveals how pharmacies can leverage data mining to uncover actionable insights that lead to higher profits.** **Show Notes:** 1. **Data Mining in Pharmacy: Introduction and Personal Experience** [0:00] 2. **Discovering Profitable Prescriptions: The Case of Accutane ** [2:04] 3. **Implementing the Accutane Program: Addressing Side Effects and Improving Efficiency ** [3:54] 4. **Expanding the Accutane Program and Its Broader Implications** [6:21] 5. **Data Mining on the OTC Side: Drug-Induced Nutrient Depletion** [8:12] 6. **Examples of Drug-Induced Nutrient Depletion and Marketing Strategies** [10:35] 7. **Leveraging Technology and Employee Training for OTC Opportunities ** [13:24] 8. **Optimizing Pharmacy Revenue: Prescription and Non-PBM Sides** [14:28] 9. **Conclusion and Call to Action** [15:46] **Websites Mentioned: https://diversifyrx.com/weekly-awesomeness-newsletter/ https://www.drlisafaast.com/ ----- #### **Becoming a Badass Pharmacy Owner Podcast is a Proud to be Apart of the Pharmacy Podcast Network**

In this episode, Erin McKnight, a Saskatchewan rancher, shares how she combined her farming passion and nursing expertise to tackle ranching challenges. Learn about her innovative training methods designed to successfully onboard and retain farm employees. Listen to more from the FCC Knowledge Podcast. 

This weeks episode is an eye-opening discussion on the Apprenticeship Levy, a government scheme that allows small businesses to tap into significant savings on employee training. Claire details how this initiative makes advanced training programs accessible to businesses without hefty costs, explaining how companies can cover only 5% of training expenses, with the government subsidising the rest. This scheme applies widely across various skills and qualifications, transforming perceptions of traditional apprenticeships and offering new avenues for professional development. Whether your company seeks skills enhancement or leadership training, this discussion reveals how this levy can be a game-changer for your business growth strategy. ⭐ Rate, Review & Share this episode with fellow business owners, and let's grow together! ⭐ Subscribe to the weekly newsletter to get Expert Advice Straight to Your Inbox: https://www.profitcashgrowth.com/subscribe   VALUABLE RESOURCES Website LinkedIn YouTube Facebook ABOUT THE HOST: Claire Hancott through Profit Cash Growth helps 6 & 7 figure business owners to increase their profit, improve their cashflow and grow their business using their numbers. As a finance director & chartered management accountant, Claire has nearly 20 years' experience in finance and running businesses of her own. This gives her a unique insight into the information and support business owners need to grow a financially successful business. Claire passionately believes that every business should be run by the numbers because the numbers in your business are telling you a story about what is and isn't working and where your opportunities lie. Claire's mission is to provide insightful management accounts, reports and advice to business owners and support them to make smarter decisions.    *The content of this podcast is for entertainment purposes only and does not constitute professional advice.

Send us a textJoin us on the Successful Life Podcast to explore the realities of running a trade business with industry experts Corey Berrier, Ellen Rohr, and Al Levi. In this episode, they share their career experiences and how they became trusted consultants.We discuss key topics such as financial literacy, collaboration, and project management. Ellen and Al offer practical advice on setting priorities, structuring teams, and using ride-alongs to build trust. They also highlight the value of customer testimonials in strengthening business relationships.The conversation covers personal challenges, leadership, and creating a productive workplace culture. Tune in for insights you can apply to your own business. Don't forget to subscribe, share, and leave a 5-star review on Apple Podcasts or Spotify!https://coreyberrier.gumroad.com/l/gqhapdAl@7powercontractor.comEllen.rohr@zoomdrain.com Support the show https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1 https://www.linkedin.com/in/coreysalescoach/

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jeff Eddy from Chrome Auto Repair. Jeff shares his unique journey from working in radio and TV production to becoming a successful auto repair shop owner. The conversation reveals key insights about the challenges and transitions involved in running a business, including the shift from being a technician to a business leader. Furthermore, the discussion dives into the significant impact of personal health choices on professional success, with Jeff detailing his own health journey following a heart attack. Whether you're already in the auto repair industry or considering a career shift, this episode offers valuable perspectives on business growth and personal well-being.00:00 "Masterful Reel-to-Reel Splicing"10:35 Journey to Becoming a Car Mechanic15:14 Unexpected Heart Attack Diagnosis18:50 "Managing Daily Business Challenges"25:47 Track Eating, Alter Habits30:34 Discovering Weed in Vegas36:38 Dedicated Work Ethic Ritual39:40 Stuck in Youthful Indulgence47:07 Price Negotiation Success52:13 Advanced Hiring Process Success57:58 "Adopting a Forward-Thinking Mindset"01:01:56 Evolving Business Giving Philosophy01:04:29 "Group Member's Weekly Surprise"

Are your employees meeting your expectations? Or do you find yourself frustrated with performance gaps? In today's episode, we're diving deep into how to set clear expectations for employees to ensure business success!

Veterinarian Michelle Schack joins host Matti McBride on this episode of the Progressive Dairy Podcast to discuss the importance of employee training and management. Learn more about why documentation, communication and repetition matters regarding training. Here is the episode breakdown: 0:50 – Schack's background1:40 – The importance of documentation3:08 – Training at onboarding6:00 – Schack explains how DairyKind works7:20 – Schack's suggestions for finding time for training11:30 – Bridging language barriers13:30 – Training is important regardless of operation size16:40 – How proper documentation can protect against animal activists22:35 – Rapid-fire questions

Join us as we explore the future of learning and development with Luis Garcia, founder of Pete.ai. Learn how generative AI is revolutionizing the way organizations create and deliver training materials and assess employee performance. Discover how Pete's innovative platform is helping businesses scale their learning programs and achieve better results. Tune in to gain insights into the power of AI, the challenges of online education, and the future of work.Support the showSubscribe at theshadesofe.com

Your employees are your first line of defense against cybersecurity threats and HIPAA violations. In this episode, we're talking about practical ways to train your staff, create a compliance-first mindset, and keep patient data secure.  Learn more about Medcurity here: https://medcurity.com #Healthcare #Cybersecurity #Compliance #HIPAA

Send us a textA training video on how to sell Crystal Pepsi. The rise and fall of Tupperware. Some more weird old Thanksgiving recipes.Episode 171 will stuff you full of nostalgia and even provide some leftovers.It begins with the story of the rise and fall of the iconic brand Tupperware. For decades it has been synonymous with food storage. However today Tupperware is at a crossroads. Whether they survive or fade into the past we'll look at the impact of the brand this week.One product that came in with an explosion and quickly faded away was Crystal Pepsi. Once hailed as the soda of the future it ended up becoming a punchline for failure. We go back to the beginning though as we review an employee training video about selling and marketing Crystal Pepsi. This video will make you think of what might have been in between loud laughter.Hopefully, you will not see these foods on your table this year. A new Top 5 will showcase more weird old Thanksgiving recipes. These range from odd to unique to just plain gross. The first weird recipe countdown is in Episode 94.There will also be a brand new This Week In History and Time Capsule centered around the wreck of the Essex which inspired the classic novel Moby Dick.For more great content become a subscriber on Patreon!Helpful Links from this EpisodeThe Lady of the Dunes.comPurchase My New Book Cape Cod Beyond the Beach!In My Footsteps: A Cape Cod Travel Guide(2nd Edition)Hooked By Kiwi - Etsy.comDJ Williams MusicKeeKee's Cape Cod KitchenChristopher Setterlund.comCape Cod Living - Zazzle StoreSubscribe on YouTube!Initial Impressions 2.0 BlogUPDATE: Bonnie Bickwit and Mitchel Weiser Case - Rolling Stone.comWebcam Weekly Wrapup PodcastCrystal Pepsi Training VideoCape Cod 1929 PodcastListen to Episode 170 hereSupport the show

The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand. - Now is the time to prepare and train your team for the upcoming business increase. - Focus on speed and simplicity to deliver frictionless experiences during this stressful time of year. - Keep personalization in mind to deliver a premium approach to service this holiday season. - Prepare your team to solve problems and anticipate customer needs through training and empowerment. - Keep employee engagement, recognition, and experience in mind all season long to take great care of your team. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.     Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://www.tiktok.com/@igniteyourservice Facebook:  https://www.facebook.com/tonyjohnsoncx/     Music: http://www.bensound.com

How to Prioritize Your TimeWelcome to Outside the Treatment Room, the podcast that explores the business side of the beauty industry! I'm your host, Connie Holm. Today, we're tackling a topic every business owner faces: prioritizing your tasks. With a long to-do list, it's easy to get overwhelmed, but knowing what's most important can make all the difference.Episode HighlightsUnderstanding the Importance of GoalsEvery task has a purpose. By focusing on clear business goals—whether it's growing your client base, increasing revenue, or planning a sale—you can identify the tasks that truly drive your success. My current priority? Prepping for Black Friday, my spa's biggest sale event of the year!Tools and Techniques for PrioritizationThere are several methods to help prioritize, including:The Eisenhower Matrix: Helps categorize tasks by urgency and importance.Visual Aids: Tools like Notion, sticky notes, or a simple notebook to track and cross off tasks.The “One Thing” Rule: Focus on completing one impactful task at a time to gain momentum.Time Blocking and Task BatchingSetting aside specific time blocks for focused work (like creating content or administrative tasks) and grouping similar tasks together can maximize productivity. For instance, I dedicate time blocks to prepare all social media posts for the week and focus solely on my Black Friday marketing during specific hours.Delegation and OutsourcingDon't be afraid to get help! Delegating tasks that don't require your expertise, such as hiring a virtual assistant or getting help with storage organization, can free up mental space and reduce stress. Outsourcing can be a game-changer for both personal and business tasks.Review and AdaptPriorities shift as new challenges and opportunities arise. At the start or end of each week, take time to review your list, update it based on your current goals, and stay flexible. Adapting ensures you stay on track and keep your stress levels in check.Quote of the Episode"Most of us spend too much time on what is urgent and not enough time on what is important." — Stephen CoveyThank you for tuning into Outside the Treatment Room! I hope today's tips on prioritizing tasks will help you manage your time more effectively. Remember, success comes from focusing on what truly matters.If you enjoyed this episode, please subscribe and share it with others who might benefit. Until next time, keep growing your business, and know that you've got this! Thank you for tuning into this episode of the Outside the Treatment Room podcast! Connect with Us:Instagram: www.instagram.com/rosegoldlearningFacebook: www.facebook.com/rosegoldlearningEmail: info@rosegoldlearning.comIf you enjoyed this episode, please consider leaving a review and subscribing. Your support helps us reach more beauty business owners like you!Stay inspired and keep growing!

Unfortunately, there are many topics we feel need to be revisited time and time again. These are a few of those topics.   Chapters 0:24 Welcome to Tow Business Podcast 0:51 Season 18 Begins 8:24 Mountain Biking in Bentonville 8:41 Innovations in Towing Equipment 15:24 The Challenges of Starting a Towing Business 32:40 Tackling Towing Scams 34:14 The Importance of Marketing 34:23 Investing in Employee Training 50:05 Rigging Inspections and Safety 59:50 Reflections on Podcasting and Collaboration

In this episode of Finding Arizona Podcast, we explore A Safe Pool's journey in revolutionizing pool safety. Founded to prevent pool-related accidents, A Safe Pool has become a trusted provider of removable pool fencing designed to keep children and pets safe while preserving backyard aesthetics. The company's commitment to quality and safety education has driven its growth from a local business to a national presence. Now, through a collaboration with Olympic swimmer Michael Phelps and the Michael Phelps Foundation, A Safe Pool is amplifying water safety awareness by promoting essential layers of protection—such as barriers, alarms, and supervision. In this episode, you'll learn: Essential safety tips for creating a secure pool area at home. How A Safe Pool's removable fencing combines protection with visual appeal. Key Moments in This Episode: 00:04:00 - Intro to Pool Safety 00:08:44 - Product Development Journey 00:12:54 - Focus on Quality and Differentiation 00:15:12 - Employee Training and Community Education 00:19:23 - National Impact and Future Goals 00:25:40 - Collaboration with Michael Phelps Foundation 00:33:51 - Encouraging Community Awareness 00:35:46 - Final Thoughts and Resourcese Resources Mentioned: Learn more about pool safety products at asafepool.com. Schedule a consultation with A Safe Pool's Arizona office at 480-622-0706. Follow A Safe Pool on social media for updates on water safety and their partnership with the Michael Phelps Foundation. Connect with Finding Arizona Podcast: YouTube: Finding Arizona Podcast Facebook: facebook.com/findingarizonapodcast Website: findingarizonapodcast.com Twitter: twitter.com/findingarizona

In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to a world-class level of client experience, but she has also championed World-Class Customer eXperience Trained (WCCXT) certification for an elite group of 280 companies and created the first-ever CX peer and accountability group that is complemented by continuing education sessions with The DiJulius Group. Learn: How Debi prepared to become a CXO How she gets executive buy-in around CX How she gets department buy-in around CX What Debi has accomplished as the CXO How Debi & TMT built a CX certification program for their clients to go through What advice Debi would give to an emerging CXO   Links: www.wccxtcertified.com The Customer Service Revolution Podcast The DiJulius Group Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution   Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

In episode 218 of the Pool Nation Podcast, Edgar, John, and Zach dive deep into important industry topics, answer listener questions, and introduce new concepts for the upcoming Pool Nation Conference. They discuss the pros and cons of starting a pool service business from scratch versus buying into a franchise, offering valuable insights for those considering entrepreneurship in the pool industry. John also shares his experience with providing pool cleaners as part of the service package and how it impacts business efficiency. Edgar offers a sneak peek into the innovative Poolman University platform, which is designed to standardize training for pool professionals. As always, the hosts share exciting updates about the Pool Nation Conference, Awards, and much more. Episode Highlights: [00:00] - Intro: Edgar, John, and Zac kick off the podcast with a warm welcome and industry updates. [02:30] - Listener shout-outs and Edgar's latest ideas: Shout-outs to Jeanette and Lindsay, with Edgar sharing a new idea that sparks conversation. [10:00] - John's busy season update: John talks about preparing pools as customers arrive for the winter season and how business picks up in October. [15:45] - Franchise vs. independent pool business: The team answers a listener's question about whether to start a pool business from scratch or buy a franchise. Edgar shares insights from a conversation with Andrew Kidd, CEO of Poolworks. [30:15] - Pool cleaners: John explains his approach to providing pool cleaners for clients, how it improves service efficiency, and whether cleaners should be provided or sold to customers. [45:00] - Poolman University sneak peek: Edgar reveals exciting details about Poolman University, a training platform for pool professionals to onboard and train their teams efficiently, complete with quizzes and progress tracking. [52:00] - Pool Nation Conference and Awards: The hosts provide updates on the upcoming Pool Nation Conference, Heritage Pool Pro Appreciation event, and a growing list of Pool Nation Award nominees. [57:00] - Shout-outs and closing: Final thoughts and thanks to the podcast's visionary sponsors, including Ultimate Pool Tools, Raypak, AquaStar, and more. Join us for this informative episode packed with practical tips, insights, and the latest happenings in the pool industry!

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make our lives, they have also changed how we communicate, behave, and think, leading to a dramatic decline in our people skills. Learn: How to train your entire organization on the emotional superpowers: Authenticity Love People Listening Curiosity Empathy Happy Grateful Positive/Optimism Kind   Links: The Customer Service Revolution Podcast The DiJulius Group Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution   Additional Resources: Blog The Charlotte PD is Revolutionizing Policing by Delivering Excellent Customer Service Podcast 038: The Chick-fil-A of Police Departments   Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into building great restaurant teams. We explore their stories, strategies, and valuable lessons on running restaurant teams. Hosted by D.J. Costantino. Presented by 7shifts.In this episode, 'Restaurant Unstoppable' host Eric Cacciatorre teams up with industry experts James Schonzeit from Square and D.J. Costantino from 7shifts to tackle the pressing challenges of staffing and technology in the restaurant world.Through a series of insightful discussions, they cover key topics such as hiring and retaining staff, leveraging technology for better operations, and balancing tech with genuine hospitality. The conversation offers practical advice, highlighting how flexible scheduling, proper training, and effective management practices can improve staff retention and satisfaction. They explore the use of kiosks and other tech tools to streamline processes and enhance customer interactions without losing the essence of hospitality. Additionally, the episode underscores the value of actionable strategies, like gradual tech integration, to boost profitability and team engagement. Real-life examples and survey insights provide a roadmap for restaurant owners and managers to navigate modern challenges and thrive in an evolving industry.00:00 Introduction and Housekeeping00:57 Meet the Hosts01:53 Technical Difficulties and Introductions04:47 Discussion on Restaurant Technology05:49 Staffing Challenges in the Restaurant Industry06:31 Survey Insights on Employee Retention12:59 The Role of Technology in Employee Management14:26 Customer Experience and Technology28:08 Discussing Final Trends28:40 Employee Training and Technology30:08 Empowering Staff Through Continuous Training30:49 Leveraging Technology for Efficiency31:36 Balancing Technology and Human Interaction37:58 Addressing Staff Engagement and Retention38:09 Q&A Session38:47 Strategies for Improving Margins48:27 Innovative Solutions for Staff Engagement58:38 Closing RemarksSend us a textListen, rate, and subscribe!SpotifyApple PodcastsGoogle PodcastsYouTubeTikTok7shifts BlogCreditsHost & Producer: D. J. CostantinoProducer: Samantha FungEditor: Fina CharlestonAbout 7shifts7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants.

Podcast Notes: "Outside the Treatment Room"Episode: Refocusing Business Episode Summary:In this episode, host Connie Holm dives into how estheticians can refocus and realign their service-based businesses for sustainability and long-term success. Connie walks listeners through recognizing when it's time for a reset, streamlining their services, optimizing operations, refreshing their marketing strategies, and resetting their mindset. This is a practical, motivating episode for estheticians feeling overwhelmed or looking to get back on track.Key Points Discussed:1. Understanding When It's Time to Refocus:Red flags like burnout, loss of passion, stagnant revenue, and declining client satisfaction signal that it's time for a business reset.2. Clarifying What You Do and Who You Do It For:Assess your most popular services and re-evaluate your ideal client. Focus on offerings that bring you joy and align with client needs.3. Streamlining Operations for Efficiency:Automate scheduling, manage inventory smarter, delegate tasks, and streamline client communication to free up time for growth.4. Re-Evaluating Your Marketing Strategy:Ensure your branding reflects your core services and is consistent. Consider referral programs and explore new marketing channels for better engagement.5. Resetting Your Mindset and Vision:Reconnect with your mission, practice self-care, and set clear goals to reignite your passion and maintain adaptability in a constantly evolving industry.Actionable Takeaways:Recognize the need to refocus when feeling overwhelmed or stagnant.Simplify service offerings and focus on what works best for you and your clients.Automate and delegate where possible to make your operations smoother.Refresh your marketing to align with your business vision and ideal audience.Take time for personal reflection and self-care to maintain balance and motivation.Closing Thoughts:Refocusing your business is a powerful step toward future growth and sustainability. Start small, and remember, you are not alone on this journey. Subscribe to Outside the Treatment Room for more actionable insights and support. Stay inspired, stay focused, and keep elevating your esthetics business!Connect with Connie:Follow RoseGold Learning on social media and share your thoughts on this episode or reach out for further support in refocusing your business! Thank you for tuning into this episode of the Outside the Treatment Room podcast! Connect with Us:Instagram: www.instagram.com/rosegoldlearningFacebook: www.facebook.com/rosegoldlearningEmail: info@rosegoldlearning.comIf you enjoyed this episode, please consider leaving a review and subscribing. Your support helps us reach more beauty business owners like you!Stay inspired and keep growing!

That Solo Life, Episode 269: Cheesy Lessons In Crisis Management From A Viral Mishap In this Episode   In episode 269 of “That Solo Life” podcast, Karen Swim, APR and Michelle Kane discuss the viral video of a customer receiving a mac and cheese order without the macaroni, and how the business handled the situation by responding with a humorous TikTok video. The hosts highlight the important lessons for PR and marketing professionals, including the value of social media monitoring and responding appropriately to negative sentiment. They also emphasize the importance of clear internal communication and ensuring employees understand the products and services they are representing.   The episode explores the importance of effective communication in the face of unexpected challenges. The hosts explore lessons from the brand's quick response which was genuine and cheeky    Karen and Michelle talk about  the significance of having a strong social media presence and the necessity of listening tools to monitor brand mentions and customer sentiment. They discuss how brands can miss opportunities to engage with their audience, especially when positive feedback is shared. By actively listening and responding, businesses can foster a sense of community and connection with their customers.   The hosts also touch on the internal communication lessons that can be learned from the incident, highlighting the importance of clarity in messaging. We share anecdotes about the need for employees to fully understand the products or services they represent, ensuring they can effectively communicate with customers.   Listeners are encouraged to reflect on the value of effective communication, both internally and externally, and to consider how they can apply these lessons in their own practices.    Episode Timeline:   00:00:00 - Welcome to That Solo Life Introduction to the podcast and hosts, Michelle Kane and Karen Swim.   00:00:21 - Hello Fall! Discussion about the arrival of fall and the changing seasons.   00:00:47 - The Mac and Cheese Mishap Introduction to the viral clip of a woman receiving an incomplete mac and cheese order.   00:01:49 - Lessons in Crisis Communication Exploring the business response to the viral video and its implications for PR and marketing.   00:02:54 - Engaging on Social Media The importance of responding on the same platforms where negative sentiment arises.   00:04:16 - Investing in Listening Tools The necessity of social media listening tools for brands to monitor sentiment.   00:05:52 - Understanding Client Needs Discussing the importance of educating clients about the value of listening tools.   00:07:32 - Community Engagement The benefits of local businesses engaging with their community on social media.   00:08:27 - Challenges for Smaller Brands Addressing the struggles smaller brands face in monitoring their online presence.   00:09:24 - The Importance of Clear Communication Highlighting the need for clarity in both internal and external communications.   00:10:10 - Responding with Humor The effectiveness of a light-hearted response to customer complaints.   00:12:26 - Internal Communication Lessons The importance of ensuring all employees understand menu items and services.   00:15:12 - Employee Training and Experience The necessity for employees to have firsthand experience with products and services.   00:17:08 - Closing Thoughts Encouragement to enjoy mac and cheese and a reminder to share the podcast.   Resources: PR News Online: Lessons in Digital Crisis Communications from the California Pizza Kitchen Incident USA Today: California Pizza Kitchen offers chain-wide mac and cheese deal after viral order blunder (Includes customer TikTok Video)   Enjoyed the episode?  Please leave a review here - even a sentence helps. Share and tag us (@SoloPR, @SoloPRPro) on social media so that we can thank you personally! Your support helps us keep bringing you insightful content every week. Thank you for tuning in!

Episode Title:Breaking Out of Your Shell: Growing Your Beauty Business as a Shy EntrepreneurHost:Connie HolmPodcast:Outside the Treatment Room "Welcome to today's episode of Outside the Treatment Room, where we talk about the business side of the beauty industry. I'm your host, Connie Holm. If you're a shy entrepreneur and feel like your personality might be holding you back from growing your beauty business, this episode is for you!""Today, we're going to discuss how being shy doesn't have to stop you from building a thriving business. I'll be sharing strategies to help you push through your comfort zone, boost your confidence, and connect with clients in a way that feels genuine to you. I'm more of an extrovert, but I've worked with many introverted business owners, and I want to understand how shyness affects their journey."Segment 1: Embracing Your Shyness as a Strength "Let's start by addressing the idea that being shy is a weakness. It's not. Shy people often have strong listening skills, empathy, and the ability to build deep connections. These qualities can make you a fantastic beauty professional.""Clients value trust, and you don't have to be the most outgoing person to build that. Sincerity, attentiveness, and understanding are enough to earn your clients' trust.""Rather than trying to change your personality, lean into your natural qualities and offer a personalized, caring approach."Segment 2: Overcoming Shyness in Business Situations "Now, while it's important to embrace who you are, there will be situations where stepping out of your comfort zone is necessary for growth. Here are some practical strategies to help you overcome shyness."Practice Makes Progress"Start small by practicing conversations with friends or family. Pick a service and product you're confident talking about, and rehearse your pitch. As you gain experience, your confidence will grow.""Even though I'm more extroverted, I still get nervous at networking events. But stepping out of your comfort zone gets easier with time."Preparation is Key"Preparation can ease your nerves. For consultations or appointments, have a script or key points ready. Knowing what you want to say can help you feel more in control.""Before attending networking events, I prepared a short intro about myself and my business. Though it wasn't easy, it made things much more manageable."Set Goals to Push Boundaries"Set small goals like introducing yourself at a networking event or asking for client reviews. These small victories build confidence."Develop a Signature Service"Having a signature service can help you stand out. Whether it's laser treatments or permanent jewelry, let your work speak for itself. Your expertise will naturally attract clients."Segment 3: Marketing for the Shy Entrepreneur "Marketing can be challenging for shy entrepreneurs, especially when it involves putting yourself out there. But there are ways to market your business that don't require being the face of it."Focus on Visual Marketing"Let your results shine! Post before-and-after photos, share testimonials, or create videos of your treatments. You don't have to be in front of the camera—let your work speak for you."Leverage Online Communities"Join online groups like Facebook communities for beauty professionals. You can engage and offer advice without the pressure of public appearances."Email Marketing & Direct Communication"Email marketing allows you to connect with clients without public interactions. Send updates, offers, and personalized messages directly to their inbox."Quote of the Day "Today's quote is from Amy Schumer: 'So if you're an introvert like me, especially a female introvert, or a person who is expected to give away your energy to everyone else on the reg, I want to encourage you to find time to be alone. Don't be afraid to excuse yourself. Recharge for as long as you need. Lean up against a tree and take a break from the other bears. I'll be there too, but I promise not to bother you.'"Closing Thoughts "To wrap things up, your personality doesn't define your success. Shyness isn't a barrier to running a successful beauty business. With the right strategies, you can build a brand that clients love and trust.""Thank you for tuning into Outside the Treatment Room. If you enjoyed this episode, please subscribe and leave a review. Take your business one step at a time, and remember to embrace your strengths."  Thank you for tuning into this episode of the Outside the Treatment Room podcast! Connect with Us:Instagram: www.instagram.com/rosegoldlearningFacebook: www.facebook.com/rosegoldlearningEmail: info@rosegoldlearning.comIf you enjoyed this episode, please consider leaving a review and subscribing. Your support helps us reach more beauty business owners like you!Stay inspired and keep growing!

Bill talks with Scott Llewellyn from Foundation Rescue Suppy. In this episode Scott notes the importance of training, how to get your company to grow, and outlines the on-going success of Foundation Rescue Supply.Visit Rainmaker For Contractors:https://rainmakerforcontractors.com/Check Out Our Podcast Page:https://rainmakerforcontractors.com/podcast/ Highlights:What Is The Vision of your Company?   2:10 - 3:34How Does Training Impact A Company?   3:47 - 5:05 Impact of Ongoing Training    7:10 - 8:16 How To Make Your Company Grow    8:19 - 9:56 FRS As A Company   13:15 - 15:37

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tony Molla shares the need for advanced technical skills in today's automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation. Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation. Show Notes Watch Full Video Episode https://www.aseeducationfoundation.org/ Tony Molla's Background (00:02:45) Tony shares his extensive career in the automotive industry and his editorial experience. Importance of Education in Automotive Industry (00:04:12) Carm and Tony discuss the need for improved education and involvement in CTE programs. Changing Perceptions of Automotive Careers (00:04:12) Tony emphasizes the evolving view of automotive careers and the skills required today. Role of Parents in Career Choices (00:05:20) Tony explains the influence parents have on students' career decisions in the automotive field. Career and Technology Education Programs (00:06:13) Tony advocates for involvement in CTE programs to build foundational skills for students. Post-secondary Program Options (00:07:10) Discussion on the benefits of post-secondary programs for aspiring automotive technicians. Curriculum Changes in Education (00:08:06) Carm shares his involvement in updating local college automotive curriculum. Challenges in Educational Resources (00:08:55) Tony talks about challenges in funding and resources for CTE programs across the nation. Perceptions of Independent Repair Shops (00:11:51) Carm discusses changing perceptions of job opportunities in independent repair shops. Importance of Industry Benefits (00:12:49) Tony highlights the need for independent shops to offer competitive benefits to attract talent. Diverse Career Paths in Automotive (00:14:56) Carm emphasizes the various opportunities available within the automotive industry beyond traditional roles. Investing in Employee Training (00:15:39) Tony stresses the importance of employers investing in ongoing training for technicians. The Importance of Passion in Careers (00:20:00) Discusses the necessity of passion for success and financial rewards in any career. Career Changes and Opportunities (00:20:26) Tony shares his journey through various career changes and the importance of technical background. Finding Job Security in Trades (00:21:24) Explores the idea of job security in trades, emphasizing skill and knowledge. Reinventing Yourself (00:21:48) Tony reflects on the need to actively seek new opportunities and reinvent oneself. The Value of Technical Knowledge (00:22:35) Highlights how technical expertise can lead to unexpected job opportunities. Recruitment Strategies in the Automotive Industry (00:23:40) Discusses the need for businesses to be proactive in finding and recruiting talent. Finding the Right Employer (00:25:22) Carm asks for tips on how individuals can identify suitable employers. What Students Look for in...

Show Notes: Experiencing the Spa World as the ClientPodcast Title: Outside the Treatment RoomEpisode: Experiencing the Spa World as the ClientHost: Connie HolmEpisode OverviewIn today's episode, we take a deep dive into the client's perspective in the spa industry. Host Connie Holm flips the usual discussion on its head by walking through what it's like to sit in the client's chair. From the emotional connections formed during treatments to the often overlooked importance of personalized service, Connie reflects on her recent experiences in local spas and how these insights shape her approach to running a successful spa business.Key Topics Discussed:The Inspiration Behind Today's EpisodeConnie shares her recent experiences as a spa client, including a visit to a local nail bar, and discusses how those experiences made her feel. This sets the stage for a broader conversation about the importance of understanding the client's perspective in the beauty industry.Emotional Connection and Client LoyaltyWhy emotional connections matter more than just technical execution.The role of communication and interaction during a spa treatment.The impact of client connection on repeat business and referrals.Expectations vs. Reality in the Spa ExperienceConnie contrasts her expectations for a quick, impersonal service at a nail bar with what she strives for in her own spa.How businesses like nail bars thrive on efficiency, but lack personal connection—and how this model can lead to high client turnover.Putting Yourself in the Client's ShoesA call for spa owners to step into the client role and evaluate the service process from arrival to departure.How small details in the client journey can be overlooked, but make a huge difference in satisfaction.The Importance of Client FeedbackEncouraging open feedback from clients to catch potential improvements.Why client opinions are key to evolving your spa services and ensuring customer loyalty.Quote of the Week"Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do."— Walt DisneyTakeaways from This Episode:Treat every client interaction as an opportunity to create a lasting emotional connection.Don't be afraid to experience your own spa as a client to gain a fresh perspective.Open your business to feedback to continuously improve the client experience.Remember that spas aren't just about treatments—they're about offering a memorable, uplifting experience that keeps clients coming back.Closing ThoughtsConnie wraps up by encouraging spa owners to live the client experience firsthand to ensure that their business provides the best service possible. By stepping into the client's shoes, you can better understand how your spa operates and find areas for improvement.Subscribe & FollowIf you enjoyed this episode, subscribe to Outside the Treatment Room on your favorite podcast platform, and be sure to leave a review.

In this episode of The Good Leader Podcast, we dive deep into the art of investing in, training, and creating influence for your employees from a small business perspective. Jerrod Murr and the team unpack a personal story from Bryan, who once looked to Jerrod for guidance on how to excel in his role—only to discover that Jerrod had no clear method for teaching his unique approach. Listen in as Jerrod shares his journey of analyzing his behaviors and his key steps to turn personal influence into trainable skills, providing valuable insights for leaders who want to empower their teams.

Explore our Business Central on-demand training courses at https://www.learndynamics.com/    Want to keep your workforce engaged and productive?  In this episode, we dive into the emerging trends in employee training with insights from industry expert Erika Hebert. Discover how microlearning, gamification, immersive learning experiences, personalized learning pathways, and in-the-flow learning reshape the professional development landscape.  These trends are not just buzzwords, they are practical solutions to enhance employee engagement and knowledge retention.   Explore how emerging trends in employee training can nurture expertise within your organization.    Listen now and start applying these innovative techniques today!

People First to Build Great Businesses E49 In this episode of “Arizona Good Business Radio,” host Thomas Barr introduces Niki Ramirez, the founder of HR Answers.org, highlighting her deep-rooted connection with Local First Arizona. Her passion for fostering positive work environments and supporting small businesses through tailored HR solutions is evident as she discusses common […] The post People First to Build Great Businesses E49 appeared first on Business RadioX ®.

People First to Build Great Businesses E49 In this episode of “Arizona Good Business Radio,” host Thomas Barr introduces Niki Ramirez, the founder of HR Answers.org, highlighting her deep-rooted connection with Local First Arizona. Her passion for fostering positive work environments and supporting small businesses through tailored HR solutions is evident as she discusses common […] The post People First to Build Great Businesses E49 appeared first on Business RadioX ®.

Show Notes: Christian Hyatt, Founder of Risk3Sixty, discusses the top three or four things that chief information security officers at sub-enterprise firms are most worried about right now.  He explains that these concerns include the business environment, threat actors, cybersecurity regulation, nation-state actors like Russia and China, and phishing campaigns. He also highlights the unique bridge between cybersecurity and information technology coming to a head with the recent CrowdStrike incident. Advice to Clients on Cybersecurity  Christian suggests that independent consultants should ask clients questions or warning signs to raise their concerns and consider consulting a cybersecurity expert. He suggests that clients are looking for someone who is a good listener and not operating off fear, uncertainty, and doubt. By listening to clients' needs and concerns, consultants can offer advice on implementing best practices on their existing toolset and spreading security awareness. Christian emphasizes that many big enterprise tools, such as Office 365 and Google Suite, have built-in security, covering many bases. Independent consultants should listen for how well implemented their tools are, listen for business problems they have, and offer security assurance. Offering advice on implementing best practices and spreading security awareness can help firms understand how security is impacting their business and make informed decisions about investing in security measures. Cybersecurity Due Diligence In the context of due diligence, Christian states that it is important to consider the company's internal infrastructure, including its cloud-based and on-premises systems. This can help identify potential red flags and ensure the company's sustainability and scalability. For example, if a product company is being acquired, it is crucial to ask about its application security, product security, and scalability. Additionally, understanding the company's mastery of its own product and its ability to scale without the team is essential. Another key factor to consider is the company's internal infrastructure, whether it is cloud-based or on-premises. Integrating with the acquiring firm can impact the cost of the process. Cybersecurity for Independent Consultants and Boutique Firms  Independent consultants and boutique firms with a few employees should also take cybersecurity precautions. Some good tools for small businesses include G Suite or Office 365, which have built-in tools for file share sharing, email security, and internal messaging. These tools help protect against cybersecurity attacks that originate from email. Installing antivirus tools like CrowdStrike and Sentinel can help prevent attacks at the endpoint level. Blocking and tackling security processes, such as using file sharing platforms like OneDrive or Dropbox. It's also important to identify areas where money changes hands and take protective measures. Creating an offline backup of key files once a month can help protect against ransomware attacks. Office 365 or G Suite can also be used to store files in the cloud, with tools like spanning for Office 365 creating backup copies of cloud storage. Exploring the full suite of options available to small business owners can help them get coverage for their biggest risks. Employee Training on Cybersecurity The conversation turns to the importance of raising employees' awareness of phishing dangers. He recommends using tools that periodically send white hat phishing messages to test employees' skills. Christian suggests that small businesses should focus on creating a culture of awareness and vigilance, letting candidates know about potential scams and asking questions if they feel uncomfortable. There are several tools available for security awareness training, including Curricula. Additionally, he suggests using YouTube videos as part of training, as they can be more effective than expected. By implementing these tools, businesses can create a culture of vigilance and prevent employees from clicking on suspicious links. The Origins and Growth of Risk 3 Sixty Christian started his firm as an independent consultant eight years ago, with a trajectory of impressive growth. He initially had one client, a $30,000 one-off engagement, but from there eventually grew the business to 60 clients. Christian shares a few of the tactics behind the growth, including his shift towards cybersecurity.  He focused on a few cybersecurity services that had great demand and packaged them as multi-year deals, and recurring revenue. He also learned that organizations have huge compliance requirements. They built a SaaS platform to help them manage the information. They invested in the SaaS platform and started selling it as a subscription. Today, their services are tech-enabled services, where companies often outsource their entire programs to them due to the need for human labor. Christian made strategic decisions early on, scaling the business around recurring revenue streams, over-delivering, and building a good culture. He centered around those activities that felt risky at the time, saying no to big contracts that didn't fit within his revenue stream. He also explains how a book by Gino Wickman, Traction, and The Entrepreneur Operating System, helped him shift the responsibility for business development off of his shoulders to other members of the firm.  Recruiting Talent for Risk3Sixty Christian hired a West Point graduate to become an ops manager. He believed that hiring great people was a risky move but ultimately helped build a sales function and complement the founder's role. The company also hired a strategic partner with Georgia Tech to hire top students. Despite the early hires, the success of the company can be attributed to the smart people who pushed the founder to think more like a leader and helped him see the future. The company's success can be attributed to the excellent people who helped him make decisions that he wouldn't have made on his own.  The Structure of a Successful Company Christian's company has 60 employees, and a top-down structure consisting of an Executive Leadership Team (ELT) consisting of six members: the CEO, President, Head of People, the Chief Operating Officer, the Chief Revenue Officer, and the CTO. The CEO focuses on mission and metrics, breaking down the vision into KPIs and measurables, and making sure everyone understands it. He also works on brand equity through social media, podcasts, and speaking events. He also talks about how he approached pay bands and benefits to attract talent and maintain retention. The CEO manages the ELT, ensuring they are motivated and have the same vision. An initiative Review Board was created to address pent up projects or initiatives that were not previously budgeted. This allowed people to request new projects or initiatives outside of budget season, providing a pressure relief valve for strategic initiatives. A Successful Marketing Philosophy Christian's marketing philosophy focuses on teaching good concepts and adding value to people, rather than being an influencer. He uses content such as videos and white papers to add value and engage people, leading to more leads and engagement. He initially used LinkedIn outbound to find open job opportunities and reach out to hiring managers, but found that more people would ignore him than respond. Christian shares his teaching methods on LinkedIn, YouTube, and a newsletter. For cybersecurity-focused content, he hosts a weekly cybersecurity executive brief on YouTube. He also has a marketing team that helps with content creation, and practice leaders who produce content regularly, called media properties, on LinkedIn. Each member of the team has a dedicated content pillar, and it's up to them to create content that resonates with the audience. A marketing team supports them with video editing and accountability. Christian initially did it all himself, using a video editor tool and recording videos and writing white papers.  Timestamps: 03:14: Cybersecurity precautions for independent consultants and small firms 08:10: Cybersecurity awareness training for small businesses 13:51: Growing a consulting firm through strategic decision-making and recurring revenue streams 18:19: Scaling a consulting business by hiring a leadership team 22:24: Leadership decisions and team structure 26:55: Using LinkedIn for business growth and content creation Links: Connect with Christian on LinkedIn: https://www.linkedin.com/in/christianhyatt/ Check out his book: https://risk3sixty.com/stos   Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com.  

Send us a MessageIn this episode, Sue and Julia Green discuss Access Community Health Center's successful efforts to retain, develop, and recruit medical support staff. Julia discusses the adoptions of the TeamSTEPPS framework for improving communication and teamwork. They also talk about the importance of behavioral-based interviewing, onboarding, and career pathways in retaining and developing staff. Julia shares the positive impact these strategies have had on their organization, including increased staff engagement, improved patient care, growth, and higher retention rates.Implementing the TeamSTEPPS framework can improve communication and teamwork in healthcare organizations.Behavioral-based interviewing can help identify candidates who are a good fit for the organization's culture and values.Investing in onboarding and career pathways can improve staff retention and development.Creating a culture of feedback and open communication can enhance employee engagement and satisfaction.TeamSTEPPS 3.0 Resources:  https://www.ahrq.gov/teamstepps-program/curriculum/index.html

Thanks to our Partner, NAPA Auto Care Explore how to access and utilize government workforce development funds to reimburse training costs and strengthen the workforce. This can significantly ease the financial burden for shop owners looking to create opportunities for personal and professional growth for their employees. This funding can also help offset the costs associated with bringing new employees up to speed. Listeners are encouraged to take action by exploring local workforce development programs, investing in their employees' training, and fostering a culture of continuous learning within their organizations. Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn's previous episodes HERE Show Notes Watch Full Video Episode Brakes for Breasts Fundraiser (00:00:06) Discussion about the "Brakes for Breasts" cancer fundraiser and its impact. https://brakesforbreasts.com Workforce Development Importance (00:01:31) Emphasis on the need for shops to train. Government Funding for Training (00:02:20) Shawn discusses how shops can access government funding for training programs. Apprenticeship Program Development (00:04:40) Discussion on creating apprenticeship programs and available funding. Collaborative Training Efforts (00:05:28) Carm praises the idea of multiple shops collaborating on training programs. Funding for Employee Training (00:11:16) Shawn details New Jersey's funding of up to $5000 per employee for training. Soft Skills Training (00:12:24) Discussion on the importance of soft skills training in addition to technical skills. On-the-Job Training Programs (00:14:54) Explains the benefits of on-the-job training and financial support for new hires' wages. Networking and Training Opportunities (00:15:45) Highlights the importance of networking among shops for training resources and support. Finding Local Workforce Development Resources (00:16:44) Encourages shop owners to actively seek local workforce development programs. Community Sharing of Resources (00:17:26) Suggests sharing valuable contacts and information within the community to aid workforce development. Reducing Training Costs (00:18:29) Discusses strategies to lower training expenses through available funding and resources. Employee Growth and Retention (00:19:13) Highlights the importance of providing growth opportunities for employees to enhance retention. Integrating Training into Career Pathing (00:19:20) Explains the need for training pathways as part of employee career development discussions. Utilizing Established Training Programs (00:20:19) Mentions existing apprenticeship programs that can help new technicians gain credentials. Encouragement for Workforce Development Action (00:20:36) Motivates listeners to actively pursue workforce development opportunities in their states. The Essential Nature of the Automotive Trade (00:21:31) Affirms the automotive repair industry as an essential skilled trade requiring robust training initiatives. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the...

Welcome back to another episode of the Scalable Law Podcast! Last week I had the honour to be one of the expert speakers together with Adriano Famularo on Clio's Free Webinar: Remote Law Firm Essentials to Maximise Efficiency, Security, and Scalability. Don't worry! You can still catch up on all the valuable insights by clicking the link here. So, let's get into today's episode, Where I'm taking you into the critical topic of data security for law firms. With the increasing prevalence of cyber threats, it's more important than ever to ensure that your firm's data and your client's information are secure. We'll cover a range of law firm digital marketing strategy to enhance data security and maintain confidentiality in your practice. Key Strategies for Enhancing Data Security in Law Firms: Awareness of Data and Confidentiality Issues: Understand the various types of data breaches beyond just email or bank account hacks. Be aware of potential breaches, such as staff taking precedents with personal client information or accidental photocopying and distribution. Comprehensive Data Protection Policies: Data Retention Policies: Define clear policies for data retention and disposal to avoid keeping data longer than necessary. Incident Response Plan: Develop and maintain a response plan to handle data breaches and other security incidents promptly. Foster a policy and process-driven culture within the firm. Implement Strong Access Controls: Role-Based Access Control (RBAC): Assign access rights based on roles within the firm to ensure only authorised personnel can access sensitive information. Multi-Factor Authentication (MFA): Require multiple forms of verification for access to critical systems and data. Regular Security Audits and Assessments: Internal Audits: Conduct regular internal audits to identify vulnerabilities and ensure compliance with security policies. External Penetration Testing: Hire third-party security experts to perform penetration tests and identify potential weaknesses. Employee Training and Awareness: Security Training: Provide regular training sessions on data security best practices and the importance of confidentiality. Phishing Awareness: Educate employees about phishing attacks and how to recognise suspicious emails and links. Secure Communication Channels: Encrypted Emails: Use email encryption tools to secure sensitive communications. Secure Messaging Apps: Utilise secure messaging platforms that offer end-to-end encryption for internal and client communications. Advanced Security Technologies: Firewall and Antivirus Protection: Implement robust firewall and antivirus solutions to protect against malware and other cyber threats. Intrusion Detection Systems (IDS): Deploy IDS to monitor network traffic for suspicious activities and potential intrusions. Secure Remote Access: Virtual Private Network (VPN): Use VPNs to secure remote access to the firm's network. Secure Work-from-Home Policies: Ensure employees follow best practices when accessing the firm's network from home, including using secure Wi-Fi and updated devices. By implementing these law firm digital marketing strategy, your firm can significantly mitigate the risks associated with data security and confidentiality, thereby protecting sensitive client information and maintaining trust. Tune in to learn more about how you can safeguard your law firm against data breaches and enhance your overall data security posture.You have got this! CONNECT WITH CARALEE: Instagram @caralee.fontenele Facebook: @caraleefontenele LinkedIn: @caraleefontenele CONNECT WITH SCALABLE LAW: Instagram: @scalable_law Facebook: @scalablelaw LinkedIn: @scalablelaw Website: www.scalablelaw.com Already subscribed to our podcast? If not, hop on! Subscribe Now.

Send us a MessageIn this episode, Sue converses with Julie Coneset, a Capstone Transformational Coach on the topic of organization-wide employee development efforts. Julie shares her experience of leading the employee training team at a community hospital and the importance of employee involvement in orchestrating these training initiatives. They discuss the benefits of having a diverse team and the impact of training topics aligned with key strategic priorities, including the wellbeing of the staff. Julie provides recommendations for setting up an employee training team, including the number of events, format, and involvement of leaders. They also emphasize the importance of keeping the learning alive through follow-up and incorporating training into existing processes.Employee involvement in training initiatives is crucial for success.Having a diverse team for employee training brings different perspectives and insights.Training topics should align with strategic priorities and address employee needs.Employee training events should be followed up with evaluations and feedback to continuously improve.Leaders play a key role in supporting and promoting employee training initiatives.Training should be incorporated into existing processes and practices to ensure adoption and application.Calling all healthcare leaders to Love Your Leadership!!Check out the details and register for the Love Your Leadership Challenge: CLICK HEREWe invite you to spread the word within your organization and leadership network!CapstoneLeadership.net/Upcoming-Events

This week we're joined by XR Training Lead, Brian Melven to discuss all things Virtual and Augmented Reality. As an XR training lead, Brian's job is all about connecting the latest tech with effective learning solutions. He collaborates with experts, instructional designers, and developers to create immersive training simulations that let learners practice in safe, controlled environments.Brian's strength lies in understanding how VR and AR can meet specific training needs. He's a big believer in experiential learning and is always looking for new ways to make training more engaging, interactive, and memorable.–––––––––––––––––At ttcInnovations, we help businesses create lasting change with immersive learning experiences. Through instructional strategy, design, and content development we empower employee confidence, performance, and results.

Eric Berget is a renowned expert in the field of learning experience design, with a particular focus on harnessing the power of storytelling. Throughout his career, he has witnessed firsthand the transformative impact that well-crafted narratives can have on learners, captivating their attention, igniting their emotions, and leaving a lasting impression.Drawing from his extensive experience, Eric shares personal anecdotes and compelling examples of projects that have seamlessly integrated storytelling into their core. One such project involved designing a training program for a healthcare organization, where he wove together the stories of patients and caregivers, creating an immersive experience that not only imparted knowledge but also fostered empathy and a deeper understanding of the human experience.Storytelling is a fundamental aspect of human communication and has been used for centuries to share knowledge, experiences, and lessons. In the context of learning experience design, storytelling can be a powerful tool to captivate attention, enhance engagement, and create a more meaningful and memorable learning experience.–––––––––––––––––At ttcInnovations, we help businesses create lasting change with immersive learning experiences. Through instructional strategy, design, and content development we empower employee confidence, performance, and results.

In this enlightening episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine delve into the multi-faceted world of employee training and well-being within the business landscape. They explore the diverse dimensions of training, from mandatory modules such as sexual harassment training and system usage to the development of soft skills crucial for professional growth. The hosts deeply emphasize the crucial connection between employee well-being and productivity, shedding light on the myriad benefits of fostering a supportive and nurturing work environment. Through engaging anecdotes and illustrative examples, Glass, Reszetylo and McCraine illustrate the immense value of investing in employee training and prioritizing well-being. They reveal how these initiatives can not only improve employee satisfaction but also substantially elevate the overall efficacy and reputation of a business. By underlining the significance of positive work culture and the impact it has on employee retention and business success, the hosts offer a comprehensive and actionable roadmap for businesses looking to enhance their workforce and, consequently, their bottom line. Tune in to gain practical insights and strategies for optimizing employee training and promoting well-being in the workplace. Keywords: training, required training, sexual harassment training, soft skills, well-being, employee training, business investment, skill levels, payroll, sales improvement, turnover, real estate, restaurant operation, staff retention, customer service, team members, total compensation package, MBA reimbursements, education reimbursements, burnout prevention, employee empowerment, customer trust, management support, employee satisfaction, hiring process, staff training, morale, business success, company culture.

Employee training is crucial in the automotive and tire industry, but finding time can be a challenge. In this episode of The Modern Tire Dealer Show, Dave Boyes, president of Today's Class, shares insights on the importance of online training and how it can be the solution. 

Let a trip to the dance floor provide you with inspiration for better employee training. Ideally, you want your employee training to become second nature for people. This prevents a lot of mistakes and costly shortcuts.  Often employee training doesn't go far enough to reach your level of desired excellence. See how some simple dance [...] The post Dance Your Way to Better Employee Training appeared first on Ken Okel.

Welcome to another episode of the Director's Club podcast! In this episode, I'll share a personal story about my daughter's recent challenging job experience to underscore the importance of a well-structured onboarding process. From pre-arrival preparation to providing ongoing support, I'll outline five essential steps to ensure your new hires feel welcomed, supported, and set up for success. Whether you're struggling with staff retention or looking to enhance your current processes, this episode is packed with actionable tips to help you create a thriving childcare community. Let's jump in!Let's connect:www.thedirectorsclub.netCommunity:Join my FREE Facebook group and connect with other directors and me as we navigate leading a child care center together!  FB Group Child Care Center Owners and DirectorsSocials:Facebook page, The Director's ClubInstagram, The Director's ClubWORKING WITH NOELLE AND THE DIRECTOR'S CLUB:The ClubDiscover more about The Director's Club, a mastermind group designed for child care center directors who seek support and expert guidance to maintain high-quality early education centers.   LEARN MORE ABOUT THE CLUB HEREThe Teacher's LoungeDo you want to enhance your teachers' confidence in the classroom through a mentoring program tailored to their needs? Look no further than The Teacher's Lounge, a dedicated mentoring department that you've always wanted for your child care center. Don't hesitate, visit us now to learn more HERE   

Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech's most innovative B2B founders. In today's episode, we're speaking with René Janssen, CEO & Founder of Lepaya, an employee training platform that has raised over $85 Million in funding.  Here are the most interesting points from our conversation: Global Upskilling Need: René describes the universal need for upskilling among the 3.3 billion global workforce, driven by rapid changes in job requirements and skill sets. Lepaya addresses this by offering a platform that combines technology with human expertise to enhance work effectiveness and prevent burnout. Personal Drive: The idea for Lepaya stemmed from René's own experiences at Lazada, where he observed significant inefficiencies and employee turnover due to inadequate skills training and development processes. Combination of Tech and Human Touch: Lepaya differentiates itself by integrating technology with human-led training, recognizing that essential workplace skills—like leadership and communication—are inherently human and benefit from real interaction. Market Size and Opportunity: The global market for employee development is vast, with current spending estimated at around $400 billion annually. Lepaya positions itself within the 'people development' category, focusing on universally applicable skills across industries. Challenges in Market Adoption: Initially, Lepaya faced challenges in market penetration due to its innovative approach, which significantly deviates from traditional training methods. The solution required educating potential clients about the unique benefits of integrating technology with personalized human training. Vision for the Future: René envisions Lepaya as a leader in the people development space, significantly impacting how companies invest in human capital to remain competitive and ensure employee well-being and productivity. Sponsors:  Front Lines — we help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership.  www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co 

Ready to turn your business into a financial freedom machine?Discover how to leverage what you already have.In this episode of the Few with Boo, I interview Tim Calise, a coach, consultant, and investor in service businesses who has cracked the code on recurring income streams that lead to true financial freedom. His expertise lies in scaling business from the 1 to $5 million revenue space to 5 to $20 million revenue bracket. Learn specific skill sets you need to acquire, plus the top 3 needle-movers you can implement to transform your business by the end of 2024. Whether you're a budding entrepreneur, a seasoned business owner, or someone looking to take your venture to the next level, this episode is a must-listen. Key Lessons:1. Value Perception: Conduct customer research to understand and align your offerings with their perceived value.2. Team Development: Invest in documentation, training, and empowerment strategies to build a strong, capable team.3. Mindset and Transition: Shift your focus from working in the business to working on the business through delegation and strategic planning.4. Market Differentiation: Identify your unique value proposition and emphasise the transformative impact of your product/service.5. Business Optimization: Analyse and optimise critical processes, metrics, and areas of potential growth for your business. Learn More: Visit The Few With Boo website to find additional resources, related episodes, and more valuable content from Tim Calise www.fewpodcast.comConnect with Tim Calise:  Website: https://timcalise.com/LinkedIn: https://www.linkedin.com/in/tcalise/Instagram:https://www.instagram.com/tim.calise/YouTube: https://www.youtube.com/@timcaliseFacebook: https://www.facebook.com/tkcaliseThreads: https://www.threads.net/@tim.calisePodcast: https://open.spotify.com/show/5cE6i6IpWBgZQUYl9ldYvUDiscover the secrets to unlocking perpetual profits from your passion? Tune in and learn how to optimise your existing resources into sustainable recurring revenue streams.Subscribe to The Few with Boo for more entrepreneurial wisdom.  P.S. Please leave a review if Tim's financial freedom blueprints lit a fire under your hustle!

Work isn't just around water coolers anymore; it's wherever we plant our laptops and smartphones.. But that freedom comes with cyber strings attached. We've got to rethink our digital fortresses to keep the virtual barbarians outside the gates.  On this episode, Global Cybersecurity Thought Leader Alex Sharpe visits with host Ira S Wolfe. Learn firsthand how to tackle and thrive amid cybersecurity challenges in a world where work knows no borders. 1. The Paradox of Cyber Inevitability: Say goodbye to the days when cyber fortresses were all about codes and firewalls. Now, it's all about the human touch - training people, smooth out processes, and shaping up organizations to guard against those sneaky cyber gremlins. 2. Employee Training is King: Your cyber defense is as strong as your least aware employee. Boosting cybersecurity begins with comprehensive awareness and training for staff. 3. Investing in employee cyber smarts will be your best decision ever. Like sharpening a sword to slay phishing attacks—it's your first line of defense to keep those cyber hackers at bay. 4. Strategy in a Click: Master Alex Sharpe'ss top tactical advice on antivirus software management, awareness training, and recognizing the sly maneuvers of social engineering. 5. Small Biz Beware: If you're a small biz, don't get comfy, because you're a malware magnet. One wrong click and 'BAM!' - domino disaster. Two words, people: multifactor authentication. It's the cyber seatbelt everyone needs to buckle up! 6. Tik-Tok anyone?: TikTok's a cyber-disaster accident waiting to happen, according to Sharpe. It turns out, what's popular and catchy isn't always safe. With foreign controls in the mix, it's time to think twice before you do that next dance challenge. 7. Phishing Frenzy: Thinking no one in your 100-strong workforce would click a phishing bait? Think again, because it's like a malware party invitation, and somebody's always curious enough to RSVP 'Yes'. 8. AI's going rogue in the phishing world, cranking up its crafty game. Before you know it, the whole office could get bamboozled - so keep those updates coming and your eyes peeled on those pesky links. Alex. Sharpe is a Thinkers360 Top 5 Global Thought Leader in Cybersecurity with more than 30 years of experience in Cybersecurity, Governance, and Digital Transformation. Mr. Sharpe has run business units and has influenced national policy. He has spent much of his career helping corporations and government agencies create value while mitigating cyber risk. Consequently, he offers a pragmatic understanding of the delicate balance between business realities, cybersecurity, and operational effectiveness. Website:Sharpe42.com LinkedIn: Alex Sharpe Email: alex at sharpellc.com

Around the NFL: Week 14 Gas 'N Fuel Employee Training Video   Twitter: @Touchernrich | @KenGriffeyrules Instagram: @Touchernrich | @fredtoucher    For the latest, Visit the show page on 985thesportshub.com. Follow 98.5 the Sports Hub on Twitter, Facebook and Instagram! Visit our channels on Twitch and Youtube!