Podcasts about customer education

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton and Lucas Underwood get real about the realities of shop ownership and the repair industry. Lucas harps on why you need to build better systems and processes, mainly to avoid burnout. They both get heated about the technician pay structure, industry culture, and the crucial need for personal fulfillment and meaning beyond monetary success.00:00 Intense Storms, Tornado Near Miss06:15 "True Champions Plan for Success"10:49 Complex Challenges in Industry Dynamics20:06 Self-Reflection and Employee Turnover25:07 Owner's Struggles with Management30:23 "Chaotic Kitchen Reflections"31:12 Automotive Industry Training Challenges41:23 Welfare System Critique: Misallocation Concerns45:03 Track and Tax Unbilled Services47:12 Business Finance Transparency Needed56:07 Rethinking Success Beyond Money59:04 Career Pathing Concerns Discussed01:03:14 Fishing: A Passionate Escape01:12:29 Navigating Professional Boundaries01:14:36 "Embracing Emotional Connections"01:20:59 Helping Each Other: A Pipe Dream?01:27:13 Eco Diesel Truck Dilemma01:32:17 Online Complaints Over Car Repairs01:38:54 Unnecessary Changes Disrupt Growing Shop01:40:52 Emotion-Free Decision Making01:46:20 "Challenging Stagnant Business Practices"01:52:54 Building Character Through Purposeful Work Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thinking about going solo? This is the reality of leaving a franchise and building something of your own.In this episode of Roots to Revenue, we chat with Sean from Lawn Right — a business owner who left a franchise to go independent and now uses YouTube to grow his brand.We cover how he found his first clients, used Facebook ads to generate leads, and turned a lawn care job into a trusted local business. You'll hear what worked, what didn't, and the real behind-the-scenes of building a business from scratch.If you're ready to take control of your career, or just want to learn how content and consistency can grow a business — this one's for you.Try out Jobber for FREE with a 14-day trial and then 20% off for your first 6 months, use this code - https://go.getjobber.com/robbielynn592Watch how I run my own business with jobber - https://youtu.be/Q1wyBRIhJx0?si=aR9EiBCHPUDR4CFUWould you like to appear in the podcast, do you have an interesting story to tell?Connect with me on linkedin - https://www.linkedin.com/in/robbie-lynn-22435156/00:00 Taking the Leap: Leaving Work for Lawn Care00:32 Introduction to the Podcast01:42 Sean's Journey into Lawn Care02:59 Working for a Lawn Care Franchise05:52 Starting His Own Lawn Care Business08:12 Building a Client Base09:42 Challenges and Growth14:09 Branding and Marketing Strategies16:34 The YouTube Journey18:47 Trends and Future Plans20:01 The Struggle of Recreating Viral Content20:20 Copying Successful Strategies20:47 Balancing Creativity and Seriousness22:10 Impact of YouTube on Business23:23 Editing Tools and Techniques24:58 Dealing with Fan Interactions28:28 Customer Education and Lawn Care Tips31:48 Advice for Aspiring YouTubers35:47 Future Plans and Product Launches36:20 Conclusion and Contact Information Try out Jobber for FREE with a 14-day trial with your exclusive discount Root to Revenue https://go.getjobber.com/premierlawns

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of Changing The Industry Podcast, Lucas and David welcome Brandon Crusha of AutoText.me. Brandon shares his extensive background in the industry, emphasizing the crucial role of communication and digital inspections in auto shops. The conversation also explores a debate with a fellow shop owner regarding the ethics and perceptions of high repair quotes, highlighting the importance of transparently presenting all findings to customers. Additionally, David and Lucas passionately discuss healthcare parallels, stressing the significance of comprehensive checks and open communication.00:00 Switching Dilemma and Solutions07:40 Comprehensive Car Inspection Importance10:50 Exorbitant Service Costs Criticized20:40 "Medical Procedure Discussion"21:29 Jaundice Incident: Lack of Advocacy27:21 Dealer Mentality: Cutting Loose Technicians36:29 Rant on Air Filter Costs39:53 "Achieving Revenue with MAP Standards"44:26 "Automated Client Follow-up Strategy"48:27 "Dirty Mike's Funniest Clip"55:57 Unexpected Emotional Reaction Test01:02:38 Outdated Treatment Shortened Her Life01:06:42 Affordable Direct Lab Testing Service

In this Brandon Hall Group™ Excellence at Work Podcast, Rachel Cooke, COO and podcast host, engages in an insightful conversation with Melissa Kruminas, Lead of Customer Education and Talent Development at Docebo. They explore how organizations can create value-led learning supported by organizational development. The discussion examines how learning professionals can shift from consumption-focused metrics to becoming true performance partners who drive measurable business outcomes while navigating rapid technological changes and multi-generational workplaces.

Financial inclusion remains one of the most pressing challenges in today's economy. Millions of Americans struggle to access basic financial services simply because they lack a credit history or have damaged credit. This gap in our financial system doesn't just create inconvenience – it perpetuates cycles of financial inequity that can last generations. In my latest episode of Tearsheet, I sat down with Julie Szudarek, CEO of Self Financial, a company working at the forefront of this challenge. Julie took the helm at Self just over a year ago, bringing over 20 years of leadership experience from companies like Groupon and Atida. Though fintech is a new arena for her, Julie's expertise in building customer-focused businesses is exactly what's needed to tackle financial inclusion at scale. “I've never done fintech before,” Julie told me candidly. “But what I bring to the table is a deep understanding of how to build customer-focused businesses that are sustainable over time.” Her mission at Self aligns well with the broader movement toward more accessible financial services: “We are only here to make outcomes for our customers better than before they started working with Self.” The Big Ideas Decoupling Secured Credit Cards for Easier Access. “We decoupled the secured card so customers don't need a credit builder account first. It's about reducing barriers.” The Power of Low Deposit and No Credit Check. “Our deposit is $100, and for many, there's no hard credit check. That makes it much less intimidating for people facing rejection.” Customer Education as a Core Focus. “About 65% of our customers say they had no financial education. So we focus on teaching them about interest, compounding, and managing credit.” Expanding Product Offerings to Keep Customers Engaged. “We were limited in what we offered. Now we're focusing on products that meet customers where they are and help them keep growing financially.” Partnerships to Reach More Communities. “Regions Bank and Pathway Homes are some of our key partners — together, we're helping more people build credit who might otherwise be left out.”

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Tim Iezzi, owner of Izzy's Auto Service, and Ira Waldman, part-owner of Malou Automotive. Ira emphasizes the importance of consistent training for technicians and how the lack of it is affecting the industry's capability to grow qualified professionals. Tim highlights the necessity for shop owners to understand and read service manuals, an often-overlooked basic skill that can drastically improve diagnostic accuracy. They also delve into the geographical differences in how shops operate, with a particular focus on the fast-paced, often cutthroat environment of the Northeast versus other regions. For insights on enhancing shop operations and understanding broader industry trends, tune into this enlightening episode!00:00 "Online Training for Professional Growth"09:03 Reading and Skimming Skills Benefit12:29 Navigating Client Communication Challenges18:53 Diagnostic Efficiency vs. Over-Testing24:57 Beware Tech Tunnel Vision31:28 Trust and Ethical Balance Dilemma35:28 "Job Security Concerns Raised"37:55 High Payroll Strains Family Business43:50 Business Contingency Planning Concerns52:50 Dad's OnlyFans Skit Hilarity55:45 "Vegas Aftermarket Lips Critique"01:00:09 Continuous Diagnostic Work Flow

Steve Churchill has a lot on his plate.  After being in the Air Force, he decided to start a simple blog on the side, in addition to her demanding day job. His blog, Urban Worm Company, has always been a passion project, and over time he's been able to grow it to become a healthy lifestyle business. Steve talks about how he built his blog, while being a full time airline pilot.  He talks about his business model, the types of goals he has for the business, his approach to SEO, and why he's okay with owning a small business. Today's episode is sponsored by Autron. Maximize your ROI with Autron's real-time algorithmic bidding, optimizing every ad dollar for smarter spending and higher returns. Start optimizing today and get 30% off for 3 months! The Big Takeaway Running a lifestyle business allows for a better work-life balance and prioritizes quality of life over rapid growth. Using e-commerce principles in B2B environments can lead to stress-free growth and better customer experiences. Finding a niche market and educating customers can help build a loyal customer base and differentiate your business. Cash flow management is crucial for sustainable growth and reducing stress in the business. Prioritizing personal interests and happiness in business decisions can lead to long-term satisfaction and success. Timestamps: 00:00 - Introduction and Background 07:00 - Steve's Business Journey: From Air Force to Vermicomposting 14:00 - Building a Lifestyle Business: Prioritizing Quality of Life 21:12 - Using E-commerce Principles in B2B Environments 25:15 - The Power of Niche Markets and Customer Education 28:19 - Cash Flow Management for Sustainable Growth 31:17 - Prioritizing Personal Happiness in Business Decisions 33:37 - Conclusion Thanks for listening! Until next time, happy selling!  

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Murray Voth from RPM Training chats with Jeff. Murray starts with what he called "emotional discounting" at repair shops, and how the industry needs to shift from this. He also discusses shop owners' challenges when they feel "handcuffed" to their businesses and explores ways to strike a balance between working in the industry and strategizing for its growth. 00:00 Business Coaching & Consulting Expansion08:01 "Benefits of Online Coaching"12:13 "Business Evaluation and Consultancy Insights"18:30 Bypassing Front Desk for Control25:30 Behind-the-scenes Business Strategy30:25 Delegation and Succession Planning33:16 Business Closure Due to Owner Retirements41:28 Car Ownership Financial Struggles45:36 Understanding Personal and Professional Values48:55 Overlooked Auto Maintenance Education55:44 Choosing Quality Over Cost58:49 Learning Technical Skills Hands-On01:04:08 Streamlined Service Through Effective Communication Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Send us a textEpisode 311: Transforming Audio with Adobe Podcast with Harmony JiroudekWhat if creating professional-grade audio was just a few clicks away? In this episode, I sit down with Harmony Jiroudek, Customer Education and Success Lead at Adobe Podcast, to explore how this AI-powered platform is transforming the world of audio creation!

Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austinThis is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week. I felt that the content would be fantastic to post here as well.This episode delves into the intersection of AI and customer success, discussing how technology can both enhance and disrupt customer relationships. We explore the balance between automation and personal interaction, the guilt associated with not using AI, and practical applications for CSMs, illustrating a balanced approach that integrates AI while emphasizing the necessity of human connection. • The importance of balancing automation with human interaction • Guilt surrounding the adoption of AI tools • Practical AI applications in customer success • The value of combining technology with personalized engagement • The need for checks and balances in automation strategies • Future considerations for integrating AI in customer journeysEnjoy! I know I sure did...Follow Michael's Podcast MondAI CS here: https://open.spotify.com/show/497aLePSmsVJs1mMwn5dSLMichael's LinkedIn: https://www.linkedin.com/in/michael-forney/This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the importance of authentic networking in career growth.Chapters:- Intro- Crafting value with micro-content  - The rise of digital in customer success  - What even is "digital" in CS?  - Overzealous tracking gone wrong  - Insightful secret shopping for empathy  - Building a media empire: small wins, big vision  - The emotional toll of job hunting  - Why networking is your secret weapon  - Building trust and connections in CS  - Acknowledging the champions behind the scenes  - Where to find Dillon and Lifetime Value MediaEnjoy! I know I sure did…Dillon's Linkedin: https://www.linkedin/com/in/dillonryoungThis episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Ed Powers, Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retention and long-term loyalty. He and Alex discuss lessons from B2C industries, the importance of viewing the full customer journey, and how companies can embrace constant innovation to scale effectively while avoiding common mistakes in digital CX strategies.Chapters:00:00 - Intro03:01 - Early career lessons at HP  04:01 - Transitioning from hospitality to tech  05:20 - The bridge between B2C and B2B CX  10:53 - CS impact on revenue retention  16:15 - Why exit interviews matter  20:50 - Seeing the customer's true journey  34:37 - Simplifying scale: Peloton and Ben & Jerry's  40:49 - Root causes vs. symptoms in digital motions  43:28 - Constant innovation and experimentation  Enjoy! I know I sure did…Ed's Linkedin: https://www.linkedin.com/in/ed-powers-ab5315/This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Take a tour of Joe's Garage at AAPEX 2024! Explore cutting-edge automotive training and get the latest updates from Bosch, including the critical role of ADAS calibration, educating customers on recalibration, and the advancements in camera technology for vehicle safety systems. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes Watch Full Video Episode Training on the Show Floor (00:00:06) Importance of Calibration (00:01:50) Interview with Carl Schneider (00:02:34) Live Demonstrations of Calibration (00:03:17) Advancements in Calibration Technology (00:04:29) Liability in Calibration (00:06:04) Terminology in Calibration (00:07:01) Industry Awareness of ADAS (00:08:09) Importance of Reading Manuals (00:09:50) Customer Education on Calibration (00:13:34) Simplifying ADAS Calibration (00:15:32) Advancements in Equipment (00:16:08) Importance of ADAS Calibration (00:16:45) Finding ADAS Solutions (00:17:07) Space Requirements for ADAS (00:17:17) Equipment Adaptability (00:17:35) Lighting Considerations (00:18:04) Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:

To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with Irwin!Irwin Hipsman, Founder at Repetitos, chats with Alex about the importance of data hygiene and how tracking customer movement impacts digital customer success initiatives. The two discuss the challenges of maintaining accurate account health scores, managing segmentation errors, and fostering alignment across teams to optimize customer experiences in an evolving digital landscape.Chapters:00:00 - Intro 04:11 - Digital CS maturity and predictive insights  05:11 - Account vs. individual health scores  06:12 - The basics of customer database health  08:03 - Challenges in tracking customer movement  09:26 - Irwin's path from radio to digital  12:54 - Misaligned languages among teams  15:57 - What digital CS should strive for21:47 - Prioritizing data cleanup  28:16 - Tracking champions who leave  32:12 - Keeping data hygiene ongoing  36:11 - Segmentation errors and blundersEnjoy! I know I sure did…Irwin's Linkedin: https://www.linkedin.com/in/irwinhipsman/Repetitos: https://repetitos.com/This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Link to this episode on YouTube: https://youtu.be/23MrFuVuMmgIn this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode!That is perhaps the most surprising feature of this amazing free tool. Besides that, it's great at summarizing documents or web pages for easy consumption and can be a great resource for you to have in your digital back pocket!Chapters:00:00 - Intro07:21 - Using Google's NotebookLMShoutout to Marley Wagner and Bob London who did this LIVE at ChurnZero.This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack and Mixpanel. She and Alex discuss the power of ambassador programs, AI use cases in CS, and the importance of cross-functional collaboration in building impactful customer education ecosystems.Chapters:00:00 - Intro05:43 - Early career: From Deloitte to startup life06:32 - Mixpanel & the rise of product analytics09:06 - Slack's champion program: Fostering in-house advocates12:29 - Scaling CS: Operations, tools and voice of customer18:16 - Airtable ambassador program & NDR success story21:55 - Building AI use cases in CS with Airtable30:29 - Creating a scalable customer education ecosystem36:15 - Prioritizing quick wins & standardizing playbooks37:28 - The power of cross-functional collaboration41:52 - Empowering teams through mission & vision clarity45:59 - Capturing executive alignment with walking decksEnjoy! I know I sure did...Alison's LinkedIn: https://www.linkedin.com/in/alison-barrett-cs/This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Join Maddie Regis for a special "best of" episode of Automox Insiders. This December edition highlights memorable moments from previous episodes, showcasing insights and expertise shared by guests across various departments at Automox. Maddie reflects on the connections built through these conversations and shares her gratitude with listeners and contributors alike.

Get to the point. That's the way you entice audiences and ensure they stay. While front-loading instructional videos with the ‘why' is tempting, it's the ‘how' that audiences have tuned in for.Attention spans are getting shorter and shorter, which is why you need to deliver value as soon as possible. This means a clear narrative, great video quality, and authenticity. In this episode of The Visual Lounge, Matt Pierce meets with Doug Brunner, the Customer Education Manager at TechSmith. They discuss why video is the most effective way to deliver content, their biggest pet peeves when it comes to instructional videos, and some of the best features of Camtasia and Snagit. Learning points from the episode include:00:00 - 00:43 Introduction 05:06 - 06:25 Maximising impact and saying “no”10:01 - 13:34 The pros and cons of webinars and videos14:03 - 17:12 The importance of first deciding on goals to hit with instructional content 17:31 – 21:46 Biggest instructional video pet peeve 21:58 – 23:24 How long you are given to grab someone's attention25:15 - 30:48 Three go-to features in Camtasia31:09 - 32:01 Why the cursor is not the ‘hero' of the story - the viewer is32:18 - 37:10 Three go-to tools inside Snagit37:30 – 42:28 Opinions on human AI avatars and AI-generated voices42:32 – 43:34 Why content and the purpose should set the length of a video43:34 - 45:15 Defining “bad video” and “bad audio”46:36 - 47:55 Using the rounding corners function in Snagit or Camtasia48:06 – 49:05 Outro Important links and mentions:Connect with Doug on LinkedIn: https://www.linkedin.com/in/doug-brunner-b193abb/Connect with Matt on LinkedIn: https://www.linkedin.com/in/matthewrpierce/Camtasia: https://www.techsmith.com/camtasia/Snagit: https://www.techsmith.com/snagit/

Marley Wagner, a seasoned expert in marketing and customer success, joins the podcast to explore the intersection of digital customer success and cross-functional collaboration. She and Alex discuss strategies for leveraging automation, transforming QBRs, and reimagining customer engagement through data-driven digital programs, all while highlighting the critical link between marketing and CS in driving growth and retention.Chapters:00:00 - Intro03:06 - From Minnesota to Colorado  03:39 - Marketing meets customer success  11:01 - Where digital CS fits within the org  12:40 - The secret to digital CS success: collaboration  16:05 - Building digital customer programs  20:14 - Digital as a strategy AND a segment  25:46 - Measuring digital CS programs effectively  29:54 - Fixing what's broken in digital motions  36:31 - B2C lessons for B2B automation  39:22 - Transforming QBRs with automation  44:57 - Reimagining executive and customer engagement  Enjoy! I know I sure did…Marley's Linkedin: https://www.linkedin.com/in/marleywagner/This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences.Chapters:00:03:36 - From New York hustle to Denver vibes  00:04:17 - Early career tales: Boston Market and Hallmark  00:06:15 - Lessons in evolution at Hallmark  00:08:17 - A journey into tech: Sam's path to digital CS  00:13:25 - What is digital CS, and why does it matter?  00:17:30 - Digital program managers vs. product managers  00:22:31 - Office hours: Scaling human connection  00:28:24 - Building automations to enhance customer success  00:33:38 - Merging digital and human touchpoints  00:38:57 - Digital success hubs inspire a vision  00:41:40 - LinkedIn, meetups, and learning from AI pioneers  00:44:38 - Connect and continue the conversation with SamEnjoy! I know I sure did…Samantha's Linkedin: https://www.linkedin.com/in/samanthaedavid/This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Customer education has been on fire in the U.S. for years. But what's happening with customer education in Europe? Find out on this episode of the Talented Learning Show!

This solo episode of the DCX podcast is inspired by my recent job transition into a new role leading Customer Experience at Belfry Software. As I've just recently joined, I am actively engaged in the process of uncovering the opportunities which exist for automations to be implemented. The primary goals of implementing these automations are simple:1) Find places where automation can enhance the Customer Experience2) Find areas where automation can improve the Employee Experience Chapters:01:05 - New Sponsor: Thinkific Plus01:30 - Upcoming guests 02:45 - Digital CS Maturity Assessment03:29 - Alex got a new gig! 04:00 - Topic for today: Where to look for automations 06:43 - Support Data09:00 - Hours Sentiment Tracking10:28 - We automate for both the customer and employee experience11:53 - Frequently Distributed Documentation 14:10 - Onboarding16:36 - Upsell Automation 17:47 - Pre-Renewal Automation18:57 - Data Hygiene Automation22:11 - Customer Scorecards & Actions25:24 - Manual Process Automation27:59 - The big red flag no no: Don't automate without doing it manually first. Links: - Monthly Digital & Scale Meetup - digitalsuccess.gradual.us- Digital CS Maturity Assessment - https://digitalcustomersuccess.com/dcsmaturityThis episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across platforms, and adopting B2C innovation to enhance digital experiences in the B2B space.Chapters:04:02 - Transition to digital growth06:57 - Inbound vs. outbound digital CX08:35 - The struggle with platform silos10:01 - AI in Clari's CX strategy11:53 - Chatbots and federated search13:12 - Building the business case for AI14:32 - Customer-driven innovation in CS16:59 - Tackling data hygiene challenges19:45 - Fun approaches to data cleanup21:01 - Selecting the right chatbot vendor24:05 - Embracing B2C innovation in B2B28:23 - SMS as an untapped B2B strategy30:30 - Exploring AI and educational resourcesEnjoy! I know I sure did…Scott's Linkedin: https://www.linkedin.com/in/wilder/Join our Monthly Meetup: https://digitalsuccess.gradual.us/This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

In this episode, Harry speaks with Justin Pappan, founder of EV Access, who discusses the inception and growth of his electric vehicle rental service based in Phoenix, Arizona. Three years since its founding, EV Access caters to both visitors and Uber drivers, offering flexible rental options and a focus on customer service. The conversation covers Justin's experiences as a Tesla owner, the operational challenges and strategies of managing an EV fleet, and the company's future plans, including preparation for autonomous vehicle integration. Justin also delves into the insurance and financial aspects of fleet management, the advantages of Tesla's technology in tracking and maintenance, and innovative marketing tactics. Lastly, he touches on the potential for partnerships and the importance of being prepared for the shift to driverless vehicles. EV Access: https://evaccess.io/ Justin Pappan's LinkedIn: https://www.linkedin.com/in/justin-pappan/ 00:30 Introduction to Justin Pappan and EV Access 00:51 Personal Connection and Tesla Experience 01:40 Challenges and Solutions in EV Rentals 02:34 Business Model and Future Plans 03:42 Fleet Details and Market Strategies 06:27 Operational Insights and Customer Education 17:25 Financial Strategies and Vehicle Partnerships 24:47 Advice and Industry Insights 26:18 The Challenges of Creating Authentic Content 26:45 The Value of Real-World Experience in Online Courses 29:06 Navigating the Car Rental Market 30:45 Effective Marketing Tactics for Fleet Owners 33:51 The Importance of Diversifying Platforms 41:17 Tools and Strategies for Fleet Management 42:21 Insurance Challenges in the Ride-Share Industry 45:57 Preparing for an Autonomous Vehicle Future 50:06 Conclusion and Contact Information Listen to these podcasts mentioned in the show: RSG261: EV Fleet Charging With Bluedot - Martin Hamedani: https://directory.libsyn.com/episode/index/show/therideshareguy/id/32888257 RSG139: Ed Walker on Managing Insurance for Shared Mobility Operators: https://directory.libsyn.com/episode/index/show/therideshareguy/id/15512057

Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating education with broader customer experience strategies to drive engagement and advocacy.Chapters:00:04:04 - The love-hate relationship with social media  00:05:55 - Life as an expat in Amsterdam  00:07:10 - What "engagement" means in customer education  00:08:53 - Bringing teams together to scale CX  00:10:34 - Building a proper digital customer experience  00:12:14 - Adam's elevator pitch on digital CS  00:15:39 - The evolution of customer education  00:18:20 - Blurring lines between customer education and CS  00:21:18 - Curation vs. content overload in customer education  00:29:41 - The never-ending ROI debate in CE  00:34:18 - Digital programs and human touch in customer success  00:37:40 - Customer education and building advocacyEnjoy! I know I sure did…Adam's Linkedin: https://www.linkedin.com/in/adam-avramescu/Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

This month Liz is joined by Matthew Pierce, a video expert from TechSmith! They chat through why video works well for training and their top considerations for creating and using training videos. Matt challenges us to get curious about the videos we watch in order to create the videos we'd like to see. He also shares a lot of great tips for ensuring your video quality is great, even on budget. Related Resources: Matthew Pierce is a video creator, podcast host, instructional designer, and loves to share his knowledge, experience, and expertise. As Learning & Video Ambassador for TechSmith, he hosts The Visual Lounge podcast, leads the TechSmith Academy, and launched the Camtasia Certification program. He has experience in Training, Customer Education, Customer Support, and more. He's a speaker and contributor to learning and development, customer education, and marketing events and conferences. Connect with us on LinkedIn:   ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Matthew Pierce ⁠⁠⁠⁠⁠⁠Cumby Consulting⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Rachel Medeiros⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Liz Cumby⁠⁠⁠⁠⁠⁠⁠ About Cumby Consulting:    Cumby Consulting's team of professionals deliver innovative MedTech training services for physicians, sales representatives, teaching faculty, key opinion leaders and clinical development teams. Whether you need a complete training system developed to deliver revenue sooner or a discrete training program for a specific meeting, Cumby Consulting will deliver highly strategic, efficient programs with uncompromising standards of quality.

In any company, the implementation of new policies can often be met with resistance or misunderstanding. In today's episode, Eric and Jake dive deep into the complexities of implementing policy changes within a pest control company, using their recent experience with box elder bugs as a case study. They also emphasize the need for clear communication about the changes, why they are being made, and how they benefit everyone involved, from the company to the customer.Topics Include:Introduction (0:00)Implementing Policy Changes (4:09)Challenges of Policy Changes in Larger Companies (5:04)Box Elder Bug Issue (6:11)Market Variations and Pest Proliferation (8:02)Office Staff and Policy Communication (10:12)Policy Rollout and Staff Resistance (12:08)Importance of Clear Communication (14:06)Multifaceted Policy Change Challenges (16:36)Educating Office Staff on Pest Issues (19:15)Box Elder Bug Life Cycle Explanation (23:10)Customer Education and Buy-In (26:15)Timing and Preparation for Policy Changes (27:00)Customer Communication Strategy (29:50)

Jeff Compton and Cody continue their discussion on the challenges Cody is facing, including managing the increasing demands of his business and the learning curve of working solo. Jeff shares insights from his experience about striking the right balance between pricing and delivering value, emphasizing the importance of effective customer communication00:00 Provide for family, community, and customers.07:19 Called to improve automotive service communication quality.11:26 Old belt causes AC issues; needs tensioner change.19:23 Shops should charge and inform about inspections.25:28 Optimize efficiency to improve service and profits.28:28 Customers advised against unnecessary early maintenance services.36:20 Success isn't material, it's about helping others.38:37 Fearless shop owner, self-belief, legacy, success.45:02 Struggling to separate work from personal life.50:44 It's okay to say no sometimes.57:50 Initial business goals were impractical and unrealistic.01:01:09 Avoid trades; industry perspectives change frequently.01:05:36 Please share and auto-download the podcast weekly. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

“We believe that education is a tool for growth, whether that be personal growth, professional growth, growth of a business or growth of a person. And that's the umbrella that we sit under,” says Christie Horsman, VP of Marketing at ThinkificIn this episode of The Content Cocktail Hour, Christie Horsman, VP of Marketing at Thinkific, explains how customer education can play a key role in growing your funnel. She shares how Thinkific strategically uses long-form content and repurposes it to maximize its value. Christie also highlights Thinkific's unique branding approach and emphasizes why focusing on quality over quantity in content creation is the smarter way to go.In this episode, you'll learn:How customer education impacts every stage of the funnelStrategies to make your content do more with lessUsing courses as a content format for brandsResources:Connect with Jonathan on LinkedIn: https://www.linkedin.com/in/jonathan-gandolf/ Check out The Juice HQ: https://www.thejuicehq.com/ Connect with Christie on LinkedIn: https://www.linkedin.com/in/christie-e-horsman/Check out Thinkific: https://www.thinkific.com/Timestamps:(00:00) Christie and her work at Thinkific(04:28) How customer education affects your funnel(12:06) Creating content with many use cases(17:20) Thinkific's branding and sub-branding strategy(25:17) Your content needs to do the heavy lifting

There's a time and place for research and digging into the data to make the best decisions you can about your product and next steps in the business. My guest today is Benji Fitts, Director of Customer Education with SPINS Data and we are discussing when the right time is to get data and how you can use it to make decisions. Grab your free data report at https://www.spins.com/ignite/ and follow Benji on LinkedIn for great insider tips at https://www.linkedin.com/in/benji-fitts/. Fuel VIP is open (10/15 - 10/22)! Come to the conversation with Benji & get the coaching + community support you need to take off in your business

In this episode, hosts Phil Seboa and Ed Fuentes welcome Yanesh Naidoo, the owner of Jendamark Automation. With over 20 years of experience in advanced manufacturing technologies, Yanesh discusses his approach to managing a plant, addressing common stressors, and the critical role trust in technology plays in optimizing operations. From his early days at Volkswagen to the current innovations driving Jendamark Automation, Yanesh shares insights into the intersection of AI, automation, and human-centric plant management. Perfect for industry professionals, tech enthusiasts, and anyone interested in the future of industrial automation. 01:24 Managing a Plant: Common Stressors 03:40 Real-life Breakdown: Phil's Maintenance Experience 06:58 Low Stock Challenges & Communication 09:10 Utilizing Data to Reduce Stress 11:32 Building Trust in Systems and Technology 14:17 The Potential of AI in Plant Management 17:05 Industrial Copilots and Real-time Insights 19:46 AI Asking AI: The Future Vision 22:23 Transformative Potential of ChatGPT 24:50 Human Judgment in AI-Assisted Decision Making 28:06 Yanesh's Personal Anecdote: Technology Enhancing Human Life 31:45 Automation and Human Involvement 34:32 Transitioning to Digitized, Paperless Operations 37:43 Reducing Operator Stress Without Job Loss 40:20 Key Data Collection and WhatsApp Integration 42:18 CEO vs. Middle Management: Resistance to Visibility 45:37 Empowering Operators with Data 47:59 Continuous Improvement and Active Involvement 49:53 Using Data for Actionable Insights 52:14 Innovation Trends in Manufacturing 55:00 Technical Optimizations and Digital Business Challenges 58:35 Financial Difficulties in Digital Transformation 1:01:27 Importance of Customer Education and Tailored Marketing 1:04:12 Revamping Education on YouTube 1:06:41 Jendamark Innovations: Low-code IT OT Integration 1:09:10 Mechanical Innovations and Reduced Changeover Time 1:12:33 Automotive Industry Challenges and IT OT Integration 1:15:20 Vision for Future Production Lines 1:17:54 Digital Augmentation and Prescriptive AI 1:20:45 Technologies to Reduce Operator Stress 1:23:30 Operators' Mindset and Technology Adoption 1:26:00 Digital vs. Automation: Upskilling Workers 1:28:29 Case Study: Overcoming Resistance to Digitization Connect with Yanesh on LinkedIn: https://www.linkedin.com/in/yaneshnaidoo/ Connect with Phil on LinkedIn: https://www.linkedin.com/in/phil-seboa/ Connect with Ed on LinkedIn: https://www.linkedin.com/in/ed-fuentes-2046121a/ Learn more about Jendamark Automation :https://www.jendamark.co.za/ About Industry Sage Media: Industry Sage Media is your backstage pass to industry experts and the conversations that are shaping the future of the manufacturing industry. Learn more at: http://www.industrysagemedia.com

Summary In this conversation, HWHH and James Reed discuss the importance of systems and processes in business, particularly in the construction industry. James shares his journey from being an artist struggling with profitability to establishing Affordable Patios, a business focused on providing high-quality outdoor living spaces at an affordable price. They explore the significance of customer education, data-driven decision-making, and the value of transparency in pricing. James emphasizes the need for a strong online presence and the importance of tracking metrics to improve business operations. The conversation concludes with insights on creating a streamlined customer experience and the potential for future growth.

Send us a textSummary: In this special CSP-CSI edition, hosts Roman Trebon and Kevin Metzger dive deep into the world of customer education with Justin Chappell, CSCX Strategic Advisor at Growth Molecules. Justin shares invaluable insights on creating effective customer education strategies, leveraging micro-learning, and driving customer success through innovative approaches to training and enablement.Detailed Analysis:The Critical Role of Customer Education: Justin emphasizes how customer education has become a crucial pillar in driving customer success, empowering customers to achieve their goals with products and solutions while bringing autonomy and efficiency to customer interactions.Micro-Style Learning: The discussion highlights the effectiveness of bite-sized, targeted learning experiences that meet customers where they are in their workflow, allowing for quick understanding and immediate action.In-App Experiences: Justin shares best practices for delivering in-app education, stressing the importance of purpose-built, contextual learning that doesn't disrupt the user's workflow.Overcoming Resource Challenges: The conversation addresses how companies can leverage existing content and cross-functional collaboration to build effective education programs, even with limited resources.Gamification and Certifications: Justin discusses the potential of gamification and certification programs in driving engagement, retention, and even creating new revenue streams.Measuring Success and Gaining Stakeholder Buy-In: The podcast explores strategies for demonstrating the ROI of customer education initiatives, including metrics like improved retention rates and reduced support costs.Future Trends: The discussion concludes with insights into the future of customer education, including hyper-personalization, AI-driven content creation, and integrated learning experiences across various customer touchpoints.You can find Justin on LinkedIn here: https://www.linkedin.com/in/justchappell/Link to Growth Molecules:  https://growthmolecules.com/Link to CS Insider: https://www.csinsider.co/Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Hear how Austin Beals hacked his way out of a chronic skin condition to create Dermazen, a skincare brand that's bringing in $5 million a year. No investors, no BS— just one man's obsessive quest to relieve his own seborrheic dermatitis symptoms that turned into a product line changing lives. Austin talks about bootstrapping with a small SBA loan, leveraging niche Reddit communities, and the guerilla marketing tactics that propelled his brand into the big leagues. This is the blueprint for turning your personal problems into a game-changing business.Show LinksDermazenr/sebdermDisrupter SchoolVocal VideoInsta: @austinthebealsInsta: @dermazencoSBA LoansGoogle & YouTube AppShopifySponsorsZipifyCleverificOmnisendNever miss an episodeSubscribe wherever you get your podcastsJoin Kurt's newsletterHelp the showAsk a question in The Unofficial Shopify Podcast Facebook GroupLeave a reviewSubscribe wherever you get your podcastsWhat's Kurt up to?See our recent work at EthercycleSubscribe to our YouTube ChannelApply to work with Kurt to grow your store.

Send us a textAI Revolutionizing Customer Education: Insights from Kristine KukichIn this enlightening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger dive deep into the transformative impact of AI on customer education with guest expert Kristine Kukich, principal owner of The Training Sherpa.Kristine shares her extensive experience in implementing effective training programs and reveals how AI is making customer education more efficient, scalable, and personalized than ever before. The discussion covers five key areas where AI is making significant strides:Personalization of learning experiencesGamification for enhanced engagementStreamlined content developmentImproved assessment and certification processesAdvanced data analytics for actionable insightsListeners will gain valuable insights into:How AI is democratizing data analysis and content creationThe future of customer education, including the role of digital assistants and avatarsPractical AI tools for enhancing customer education initiativesThe balance between automated learning and premium, in-person training experiencesWhether you're a customer success professional, a training specialist, or a business leader interested in leveraging AI for educational purposes, this episode offers a wealth of knowledge and forward-thinking strategies.Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field.Topics include:Introduction (0:00)Guest Introduction: Paul Townsend (4:02)AIPM Company Background (6:02)Educating Customers on Pest Control (13:16)Technician Roles and Customer Expectations (16:31)Quality of Customers and Retention (18:34)Educating Customers on Products (21:01)Rodent Adaptation and Control Methods (27:58)Historical Context of Rodent Control (30:07)Challenges with Changing Regulations (36:55)

Send us a Text Message.The concept of using a pop-up to offer discounts in exchange for learning about your brand's story and values is a fresh and effective approach to customer engagement.In this episode, Jordan West unveils a game-changing tool that is revolutionizing email and SMS capture for ecommerce brands. He shares his discovery of a pop-up tool called Alia, which focuses on educating customers about the brand to drive higher conversions and increased customer lifetime value. Jordan delves into the success stories of brands using Alia, emphasizing the significant impact on sales and sign-ups. He also touches on the potential of the tool for ecommerce brands and his plans to get clients on board with this innovative solution Listen and learn in this episode!Key takeaways from this episode:The significance of innovative tools in the e-commerce space and how they can impact merchants.The introduction and endorsement of a new tool called Alia, which focuses on email and SMS capture.The impact of educating potential customers about a brand's special attributes on conversion rates and average order value.The success stories of brands, such as Urban Smokehouse, using the Alia pop-up and achieving significant increases in monthly sales and sign-ups.The suggestion to check out the Alia pop-up tool and potential benefits for e-commerce brands, along with a call-to-action to tell them that Jordan sent you.Recommended Tools/Apps:Alia Popup: https://apps.shopify.com/alia Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: www.upgrowthcommerce.com/growIn this episode's sponsor is Revenued - is a financial technology company that provides businesses with revenue-based financing solutions. Instead of relying on credit scores or collateral, Revenued offers funding based on a company's revenue. This allows businesses to access capital quickly and repay it as they generate income. Learn more here: Revenued

Your customer is your North Star. They're the reason you're in business. They're the source of revenue and referrals. You may have personal motivations and goals for yourself and your team, but none are achieved if you don't attract the right people and deliver exceptional customer experience.So how do you build a customer-centric culture, then sustain and protect it for years to come?Go inside the company and culture that brings Real Estate Team OS to life every week! Get warmed up for the Techtember series that kicks off next week!Learn about tech, teams, customer centricity, and customer-led education with Follow Up Boss Co-Founder and CEO Dan Corkill!Watch or listen to Ep 040 with Dan Corkill for insights into:- Attracting agents, staff, and consumers alike to your experience by being thoughtful and intentional- The self-enforcing dynamics of a strong company culture- Ways to decide - as your business is growing - who to hire and when (in short: look for where the pain or bottleneck is)- How Dan decided to focus and niche down to serve the real estate community - How the puzzle of online leads became an opportunity for teams and a problem to solve- The big difference between AI and automation (and how both are useful)- A quick preview of who and what is ahead in the Techtember series of this show- Staying focused on your customer, not your product, by investing in customer-led educationFor Dan's responses to our three pairs of closing questions, check out this Fireside Chat at FUBCON 2023: https://youtu.be/ad-_sgeko6s?feature=shared&t=2315Follow Up Boss:- https://followupboss.comReal Estate Team OS:- https://www.realestateteamos.com/subscribe- https://linktr.ee/realestateteamos- https://www.instagram.com/realestateteamos/

In this episode, Peter Pflaster interviews Amelia Vacante from the Automox customer education team. They discuss the philosophy behind Automox University and the importance of customer education.  They highlight the simplicity and ease of use of Automox and how Automox University aims to provide concise and relevant content to help users quickly understand and get value from the product. They also mention the certification programs offered by Automox University and the value of certifications in the IT and security industry.

In this episode of IT Insiders, Maddie Regis interviews the team behind Automox University (AXU), including Katie Bleichman, Shereen Al-Jaff, and Amelia Vacante. AXU was developed to enhance the customer education and support experience by providing self-paced, digestible, and accessible content. The courses offered by AXU help customers learn how to access and make the most of Automox's endpoint management solution. To get started with AXU, check out  university.automox.com. 

Find your dream job today: gopromotive.com/jeffJeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.00:00 Thriving in automotive testing and case studies.09:06 Disbelief over targeting program proponents for non-compliance.14:01 New safety inspections linked to a government program.20:03 Seller misleads buyer, car inspection process changes.23:09 Unmaintained car may fail emission inspection.29:03 I relate to unfairness in expert consulting.32:27 Evaluating technicians' performance and suggesting further training.41:23 Debate over car belt repair at dealership.47:02 Hyundai Kia check engine, low oil, burning 4 quarts.49:38 Customers ignoring oil change leads to issues.56:23 She's upset about other shops' service.01:00:57 AC maintenance and environmental impact in the industry. Go to the ASTA Expo! REGISTER HERE

Join me, Nik ( https://x.com/CoFoundersNik ), as I talk with James Lincoln (https://x.com/_jameslincoln ) the 27-year-old founder of Goodly Growth, a digital marketing agency. James discusses his entrepreneurial journey from working in software portfolio management to running a successful digital marketing agency generating $50K a month. He shares insights on overcoming challenges, the importance of SEO for local businesses, customer acquisition strategies, and the constant entrepreneurial fear of business failure. James also talks about his balance of work, personal life, and future aspirations, including his interest in buying businesses and launching professional-quality online courses. The episode provides valuable lessons on business growth, customer retention, and the personal drive needed to succeed in the entrepreneurial world.Potential Questions the Episode Answers:How did James scale his digital marketing agency to $50K monthly revenue?What strategies can be used for acquiring customers through cold calling?How to leverage an MBA program to launch and grow a business?How to transition from a full-time job to running a business full-time?How does effective email marketing compare to cold calling for lead generation?___________________________Leave us a review on Apple Podcasts or Spotify and you could WIN $100!! Screenshot it, send it to us, and you will be automatically entered to  WIN $100! Spotify: https://tinyurl.com/5avyu98yApple: https://tinyurl.com/bdxbr284Every week I will pick a random listener who left a review to GET PAID!___________________________YouTube: https://tinyurl.com/nikonomicsYT___________________________This week we covered:01:01 Introducing James Lincoln02:22 James' Business Journey03:39 Launching Goodly Growth12:10 SEO Strategies and Services15:44 Customer Acquisition and Economics20:05 SEO Challenges and Customer Management21:26 Importance of Google Business Profiles22:35 Customer Education and Success23:46 Sponsorship and Giveaway Announcement24:28 Financial Metrics and Business Growth27:23 Revenue Goals and Future Plans28:39 Entrepreneurial Mindset and Resilience30:27 Online Education and Course Development38:51 Rapid Fire Questions and Reflections41:53 Conclusion and Final Thoughts

Send us a Text Message.Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conversion rates. Greg also shares invaluable leadership gems from his memorable Pulse talk, "Everything I Learned About Leadership I Learned from Fred Rogers and My Dad," blending personal anecdotes with professional wisdom.We also talk about:00:00 - Driving revenue through education02:26 - Music and customer education06:59 - Leadership lessons from Fred Rogers07:59 - Brain science in sales11:05 - The problem with sales handoffs17:42 - Balancing micro-learning and mastery19:08 - Two pillars of education strategy27:18 - Challenges in measuring ROI30:13 - Forrester's findings on customer education32:35 - The importance of strategic planning36:59 - Defining an education qualified lead40:10 - Impact of the pandemic on education44:11 - Strategies for measuring impact46:17 - Building relationships for data access47:16 - Benefits of education moving to marketing49:02 - Avoiding mistakes in education strategy50:56 - The importance of reach and frequencyEnjoy! I know I sure did...Shoutouts:Andrew DeBell: https://www.linkedin.com/in/andrewdebell/Jay Nathan: https://www.linkedin.com/in/jaynathan/Dee Kapila: https://www.linkedin.com/in/deekapila/Books: Creative Act by Rick Rubin: https://amzn.to/3WvCDBL Leadership Revolution by Lori Hazan: https://amzn.to/4bS2zvR+++++++++++++++++This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young.  Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.  Lifetime Value is offering select services at a deeply discounted rate for a limited time.  Navigate to lifetimevaluemedia.com to learn more.+++++++++++++++++Lifetime Value MediaLifetime Value aims to serve the audio/video content production and editing needs. Support the Show.+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

Send us a Text Message.Welcome back to The Community Strategy Podcast! Today's guest is Mathilde Leo. She's the Head of Community and Customer Education at Circle, an all-in-one online community, program, and course platform for entrepreneurs, startups, and nonprofits.She's been building online customer communities from scratch since 2021. As the first community hire and employee #11, she was instrumental in crafting and implementing Circle's original community-led strategy, which helped onboard, activate, and educate 10,000+ customers, building some of the most innovative community businesses on the planet. Before Circle, Mathilde co-founded MakingJam, the leading European product professional conference. It was a side project she turned into a thriving community business. Episode Notes. If you have an online community, or just want to grow an online business, communicating directly to your audience allows you to build relationships with them one email at a time! You might think you don't have enough time, but I have some great news for you! ConvertKit can help you start building your email list with easy-to-setup templates, immediate analytics, and start for free! Buzzsprout Let's get your podcast Start for FREEMighty NetworksAll-In-One Community Platform for your course or membership. ConvertKitConvertKit makes it easy to get started and has tons of support Bonsai Run your entire business in one place with the help of this business management tool Grammerly Grammarly helps you become a better writer using AI technology InstacartA typical Instacart order saves one and a half hours to get back in your day to do whatever! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the Show.The Community Strategy Podcast (CSP) offers interviews with online community leaders who share their community-building journey. Our podcast covers community concepts, community building, community strategy, community structure, community membership, and community management. We deep dive into the best ways to launch with platform reviews, give our thoughts on cultivating engagement, and the keys to identifying ideal members who will keep coming back and becoming super supporters. Visit our Website Find Calm Here to learn more about working with Deb

Katalyst is a full-body muscle stimulation training device that uses muscle stimulation pads strategically arranged on a suit to train and strengthen muscles. Originally utilized in physiotherapy and rehabilitation, this technology has been adapted for proactive fitness use. The suit features 26 stimulation areas that map to major muscle groups and are controlled by a unit during workouts. Katalyst offers a unique and personalized workout experience, helping users strengthen their core and balance their body. In this episode, we speak with Bjoern Woltermann, the CEO of Katalyst, about the journey of building a hardware startup and the motivation behind it. Woltermann shares insights on the challenges of hardware development, the importance of creating a reliable product, and the mission-driven approach needed to navigate tough times. He also discusses the potential of Katalyst in improving metabolic health and helping people achieve their fitness goals. Despite facing challenges in obtaining FDA clearance and developing the necessary technology, Katalyst had a defining moment when they received clearance to offer the product for home use. The company has since focused on customer education through podcasts, YouTube, and partnerships with the medical community. Tune in to learn more about the innovative journey of Katalyst and its impact on the fitness world. Chapters 00:00 Introduction to Katalyst and Its Technology 10:43 Overcoming Regulatory Hurdles: FDA Approval and Market Entry 23:04 Katalyst: Strength Training and Injury Recovery for Active Individuals 29:21 The Journey of Building a Hardware Business 32:37 Perseverance and Motivation in the Face of Challenges 41:00 The Future Impact on Metabolic Health 44:38 The Power of Podcasting for Customer Education

Why is it highly recommended to have an LTL offering in a brokerage? Today's guest, Robert Kowton, discusses the value LTL freight adds for brokers, analyzing potential overcharges, and educating customers on pricing structures and services!   About Robert Kowton Experienced logistics professional with over 15 years of industry expertise. Adept at leveraging integrity, knowledge, and education to deliver exceptional results consistently. Passionate about streamlining supply chain operations, optimizing efficiency, and exceeding customer expectations. Proven track record in managing complex logistics projects from inception to successful execution. Committed to staying abreast of industry trends and technologies to drive innovation and enhance operational excellence.  Providing freight brokering services that include but are not limited to Less than truckload, full truckload for all types of equipment, intermodal, and consolidation freight services within Canada, USA, and across border freight.   Connect with Robert Website: https://spi3pl.com/ YouTube: https://www.youtube.com/@cdnfreightbroker3708/ Phone: + 1 (866) 744-7774  

Send us a Text Message.Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience.  Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of customer education and digital customer success.Topics in this Episode:03:00 - From swim coach to software05:19 - Higher education and academic technologist06:59 - Joining Heap and instructional design10:26 - Connecting the dots in scaling functions12:26 - Data management during mergers15:15 - Adapting with a growth mindset19:49 - Practical use of AI in the workplace31:45 - Future of customer education and AI39:54 - Enhancing automation with AIEnjoy! I know I sure did...Eric's LinkedIn: https://www.linkedin.com/in/ericmistry/Resources:Meco App for collating newslettersTim Ferriss ShowRange by David EpsteinMillion Dollar Weekend by Noah KaganImaginable by Jane McGonigalBefore the Coffee Gets Cold by Toshikazu KawaguchiShoutouts:Joe Ryan (Customer Education Weekly)Shannon Howard+++++++++++++++++This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young.  Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.  Lifetime Value is offering select services at a deeply discounted rate for a limited time.  Navigate to lifetimevaluemedia.com to learn more.+++++++++++++++++Lifetime Value MediaLifetime Value aims to serve the audio/video content production and editing needs. Support the Show.+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

About the Guest(s):Lisa Huett is the Director of Sustainability at Pretium Packaging, a leading company in the rigid packaging industry. Lisa has an extensive background in commercial sales and sustainability, having played a critical role in Pretium's acquisition of Alpha Packaging. With over 17 years in the industry, she now leads Pretium's Sustainability and Innovation division, driving the company's efforts towards sustainable packaging solutions and innovations across its 25 plants globally.About the Sponsors:Specright has some amazing things happening! Please check them out below and help support the podcast!* Specright Unpacked Webinar* Gartner Report* Packaging Pros eBook* Home Page* Book a demo with SpecrightMeyers has some incredible sustainable packaging options!* Get the 2023 Sustainability Report* Meyers Packaging EPR eBook - it is FREE!!Get the dopest Packaging shirts at www.packagingfashion.comBook a demo with Trayak (LCA's on demand!)SmartSolve has water soluble label and paper materials. Learn more!The Scrapp App is going to revolutionize home and corporate recycling. Download for your device today!Episode Summary:In this engaging episode of the People of Packaging Podcast, host Adam Peek welcomes Lisa Huett, the Director of Sustainability at Pretium Packaging. The discussion navigates through Lisa's journey from sales to sustainability and dives deep into the innovative sustainability initiatives at Pretium. They also touch upon global sustainability trends, especially how European Union regulations and practices are influencing strategies in North America. Lisa shares insights into the complexities of packaging materials, lifecycle analyses, and the importance of designing for recyclability.In the detailed conversation, Lisa outlines the significant role that Pretium Packaging plays in sustainable packaging. With 25 plants operating across various countries, Pretium focuses on materials like PET, HDPE, and polypropylene, which have established recycling streams. The episode emphasizes the importance of holistic evaluations for packaging solutions, where data-driven lifecycle assessments (LCAs) are key. This episode is a treasure trove of information for anyone interested in sustainable packaging, offering practical advice and insights for businesses looking to enhance their packaging sustainability.Key Takeaways:* Holistic Approach to Sustainability: Pretium focuses on a full lifecycle analysis of packaging solutions to determine the best materials and practices for sustainability.* Influence of EU Trends: Sustainability trends and regulations from the EU often make their way to the US, and having a presence in both regions helps companies like Pretium stay ahead.* Design for Recyclability: Designing packaging for end-of-life recyclability is crucial, including considering components like labels, adhesives, and inks to avoid contamination of the recycling stream.* Customer Education and Support: Many companies rely on Pretium for guidance on sustainability due to the complexity of regulations and the need for tailored solutions.* Progress Over Perfection: Incremental changes in packaging, such as incorporating PCR and lightweighting, can significantly enhance sustainability without complete overhauls.Notable Quotes:* "I think the LCAs have helped us do that. The issue that we have a lot right now is perception." - Lisa Huett* "Customers want to be more sustainable and comply with legislation, but they just don't know where to start." - Lisa Huett* "You have to be material agnostic and approach it holistically. Maybe it's not plastic. Maybe it's aluminum or glass." - Lisa Huett* "Designing for end-of-life recyclability has to be part of the conversation." - Lisa Huett* "If we could all do a little bit, I feel like things could be, we could be moving maybe a little bit faster, especially on that recycling part." - Lisa HuettResources:* Pretium Packaging* Adam Peek on LinkedIn* Follow Lisa Huett on LinkedIn for more sustainable packaging insights.Stay tuned for more enlightening discussions and explore the depth of sustainable packaging to drive our planet towards a greener future. Listen to the full episode and continue following the People of Packaging Podcast for more industry insights. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.packagingisawesome.com/subscribe

David and Brad are the co-founders of MANNA Vitality. MANNA Vitality is a health supplement company, sourcing its high-quality ingredients from the Himalayas and the Dead Sea, including Ormus, Shilajit and ocean minerals. David and Brad embarked on a journey 10 years ago with the intentions for self-actualization, which eventuated in their discovery & creation of MANNA, which combines ancient wisdom with modern science. Their mission is to provide an all-in-one supplement that maximizes health potential through natural ingredients, reflecting their commitment to quality, spiritual growth, and holistic wellness.Ket topics discussed:The role of personal growth and self-discovery in the entrepreneurial journey.High-quality ingredients like Shilajit and ocean minerals.Commitment to uncompromising standards and product quality.Balancing business growth with maintaining personal relationships.Leveraging customer feedback, influencer marketing, strategies for bootstrapping, logistics and supply chain.Timestamps:(00:00) Authenticity, Storytelling, and Empowering Others(08:18) Commitment to Quality in Business(17:20) The Power of Friendship in Business(24:16) Navigating Intensity and Manufacturing Challenges(36:10) Customer Service and Brand Growth(41:33) Long-Term Vision for Business Growth(48:27) Building Brotherhood and Creating Magic*** LINKS***Check out our Newsletter - Food for Thought - to dramatically improve your health this year!Join The Meat Mafia community Telegram group for daily conversations to keep up with what's happening between episodes of the show.Connect with MANNA Vitality:InstagramWebsiteFacebookConnect with Meat Mafia:Instagram - Meat MafiaTwitter - Meat MafiaYouTube - Meat MafiaConnect with Noble Protein:Website - Noble ProteinTwitter - Noble ProteinInstagram - Noble ProteinAFFILIATESLMNT - Electrolyte salts to supplement minerals on low-carb dietThe Carnivore Bar - Use Code 'MEATMAFIA' for 10% OFF - Delicious & convenient Pemmican BarPerennial Pastures - Use CODE 'MEATMAFIA' 10% OFF - Regeneratively raised, grass-fed & grass-finished beef from California & MontanaFarrow Skincare - Use CODE 'MEATMAFIA' at checkout for 20% OFFHeart & Soil - CODE ‘MEATMAFIA' for 10% OFF - enhanced nutrition to replace daily vitamins!Carnivore Snax - Use CODE 'MEATMAFIA' Crispy, airy meat chips that melt in your mouth. Regeneratively raised in the USA.Pluck Seasoning - 15% OFF - Nutrient-dense seasoning with INSANE flavor! Use CODE: MEATMAFIAWe Feed Raw 25% OFF your first order - ancestrally consistent food for your dog! Use CODE 'MEATMAFIA'Fond Bone Broth - 15% OFF - REAL bone broth with HIGH-QUALITY ingredients! It's a daily product for us! Use CODE: MAFIA