IT Experience Podcast - ServiceNow

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In this podcast series, we’ll bring you IT organization, technology, and leadership topics. Hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers. Subscribe today! Find more show


    • Apr 13, 2022 LATEST EPISODE
    • infrequent NEW EPISODES
    • 15m AVG DURATION
    • 18 EPISODES


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    Latest episodes from IT Experience Podcast - ServiceNow

    2022 CIO Priorities Part 2

    Play Episode Listen Later Apr 13, 2022 9:51


    This is part 2 of the CIO priorities podcast with Khalid Kark where we’re discussing emergence of Service. Download this 5 priorities infographic to get actionable guidance.See omnystudio.com/listener for privacy information.

    2022 CIO Priorities Part 1

    Play Episode Listen Later Mar 30, 2022 11:45


    In this first episode of 2022, we start by talking CIO priorities with Khalid Kark. We’ll recap 2021 in part 1 and where CIOs are heading in 2022. Stay tuned for part 2, where we’ll talk about the emergence of Service Operations and autonomous teams. Also, download this 5 priorities infographic to get actionable guidance.See omnystudio.com/listener for privacy information.

    Intelligent data correlation in AIOps

    Play Episode Listen Later Oct 13, 2021 16:07


    In this episode, Karlis Peterson and Matt Morris join to continue the AIOPs discussion and get deeper into different use cases to reduce event noise utilizing correlation techniques. Also, check out the new Tag-based alert correlation capability in ServiceNow Store. See omnystudio.com/listener for privacy information.

    What is Observability?

    Play Episode Listen Later Sep 28, 2021 12:26


    Forrest Knight joined us this week to discuss customer challenges around application delivery and how Lightstep solves it via Observability. And, check out this excellent overview of Lightstep by Forrest. See omnystudio.com/listener for privacy information.

    ROI of AIOps

    Play Episode Listen Later Sep 10, 2021 11:48


    Do you struggle to understand the ROI of AIOps? Gab Menachem, Senior Director, Product Management, shares the quantified benefits of the ServiceNow AIOps solution. Download this report to learn more. See omnystudio.com/listener for privacy information.

    What is Predictive AIOps

    Play Episode Listen Later Sep 1, 2021 15:57


    Hear what is beyond AIOps. Gab Menachem, Senior Director, Product Management, shares customer journeys into AIOps and beyond. He talks about Predictive AIOps, becoming proactive in finding issues and resolving them via AI and ML.See omnystudio.com/listener for privacy information.

    Episode 12: The state of DevOps and SRE industry with Tameem

    Play Episode Listen Later Jun 8, 2021 10:54


    In this episode, I sat down with Tameem Hourani at RapDev to discuss the state of DevOps and the SRE industry. Hear how the industry is progressing and how to solve everyday challenges. See omnystudio.com/listener for privacy information.

    Episode 11: ServiceNow IT's Cloud Migration Journey

    Play Episode Listen Later Feb 9, 2021 14:26


    In this episode, Venkat Lakshminarayanan, Sr Dir at Now on Now IT Infrastructure and Ops, shares ServiceNow IT’s cloud migration journey. Also check out Now on Now page for a wealth of best practices.See omnystudio.com/listener for privacy information.

    Episode 10: AIOps at Accenture

    Play Episode Listen Later Dec 7, 2020 15:01


    Brian Lock, Manager, Global IT Enterprise Services, joins us from Accenture this week to talk about AIOps journey. He shares how to become an agile, intelligent, and resilient IT organization.See omnystudio.com/listener for privacy information.

    Episode 9: Introducing Service Graph connectors

    Play Episode Listen Later Nov 2, 2020 12:31


    This week, let's learn what's the Service Graph Connector Program. Hear, from Odin Olson, Sr. Director, Technology Alliances, about customer benefits and how to get involved if you're a partner. See omnystudio.com/listener for privacy information.

    Episode 8: Digital Transformation with UK National Air Traffic Services (NATS)

    Play Episode Listen Later Oct 1, 2020 15:28


    This week hear from Jamie Mead from NATS, who talks about the digital transformation strategy. He uses Predict and Prevent methods to run air traffic smoothly. If you want to learn more, read their story, and listen to this on-demand webinar. See omnystudio.com/listener for privacy information.

    IT Experience Podcast Episode 7: Paris release highlights for ITOM

    Play Episode Listen Later Sep 9, 2020 22:46


    Steve Anderson, Director Outbound Product Management, joins this week to walk us through all the new capabilities available in the Paris release for the ServiceNow IT Operations Management (ITOM) product. Also, check out the ServiceNow Store, where we publish regular features outside of the family release. See omnystudio.com/listener for privacy information.

    IT Experience Podcast Episode 6: Ferguson's Journey: Creating a modern IT Operations.

    Play Episode Listen Later Sep 1, 2020 16:46


    Tune in to hear from Juergen Knecht, Sr. Manager Service Automation at Ferguson Enterprise. He talks about creating a modern IT operation with intelligence, automation, and AIOps. You can also hear his talk in an on-demand webinar. In this podcast series, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers. See omnystudio.com/listener for privacy information.

    IT Experience Podcast Episode 5: Data vs Intelligence – Intro to Loom Systems

    Play Episode Listen Later Jul 22, 2020 16:01


    In this episode, tune in to hear from Loom Systems founders Gab Menachem and Dror Mann, as they talk about their foundation. They share their journey and discuss their philosophy about intelligence. ServiceNow acquired Loom earlier this year. See omnystudio.com/listener for privacy information.

    IT Experience Podcast Episode 4: Aligning IT and business to deliver digital outcomes

    Play Episode Listen Later Jun 23, 2020 21:21


    In this podcast, we’ll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers. Tune in to hear from David Stefferud, Execution & Innovation Manager, ServiceNow Practice at Accenture, about laying the right foundation for the digital transformation. You’ll hear about the importance of CMDB and CSDM to get the quality data for your transformation projects.See omnystudio.com/listener for privacy information.

    IT Experience Podcast Episode 3: Role of modern architectures in shaping DevOps and IT

    Play Episode Listen Later Jun 9, 2020 18:07


    Tune in to hear from Alexander Ljungström, Strategic Advisor at Einar & Partner, about the role of modern architectures in shaping DevOps and IT. You’ll hear about the role of CMDB in balancing DevOps and centralized IT processes. Please read one of his latest posts on managing microservices in ServiceNow. Visit the Now Community for more helpful content to drive your ServiceNow success See omnystudio.com/listener for privacy information.

    IT Experience: Episode 2: AIOps on Steroids

    Play Episode Listen Later Jun 1, 2020 13:35


    In this podcast, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers. Episode 2: AIOps on Steroids Description: Tune in to hear from Thangavel Viswam (TV), Director of IT Operations at ServiceNow IT, about leveraging the vast amount of data, combined with AIOps to achieve business outcomes. Also, check out this blog to learn more about Now on Now's self-sealing journey.See omnystudio.com/listener for privacy information.

    IT Experience: Episode 1: IT leaders' role in the post-COVID-19 world

    Play Episode Listen Later May 29, 2020 25:25


    Welcome to a new Podcast Series - In this podcast, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers. Episode 1: IT leaders' role in the post-COVID-19 world Description: Tune in to hear from Deloitte's Khalid Kark, Managing Director at Deloitte CIO Program, about the IT leaders' role in the post-COVID-19 world. In this episode, we'll discuss findings from the Deloitte's 2020 Global Technology Leadership Study.See omnystudio.com/listener for privacy information.

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