Podcasts about Ops

Matt, Anthony, and Patrick are back to talk about the MLB playoffs so far. Why they're rooting against any other team becoming a dynasty, why the umpires are right and the box is wrong, and whether or not bringing Aaron Boone back is good. Anthony hit the over in the ALCS, Matt still doesn't know who to root for, and Patrick loves OPS

Achamos que o último episódio era ambicioso... Ops! Boatos da infância, histórias de terror, folclore, grandes mistérios e até mesmo tragédias reais, confira conosco algumas das principais lendas urbanas brasileiras.

Brandon, Chrissie, and Justin talk about the season two finale of Lower Decks with Mike Wong. Join us in the Federation Council Chambers on Facebook. Find us on Twitter:The Network: @UFPEarth. The Show: @IDICPodcast. Justin: @TrekFan4747. Brandon: @BrandonMutala. Chrissie: @TheGoddessLivia. And our guest, Mike Wong, @Miquai and The Strange New Worlds Podcast https://soundcloud.com/strange-new-worlds News Links: New Discovery Season 4 trailer unveiled at New York Comic Con: https://blog.trekcore.com/2021/10/star-trek-discovery-season-4-trailer-poster-nycc/ Chakotay confirmed for Prodigy, 3 other characters announced: https://blog.trekcore.com/2021/10/star-trek-prodigy-casting-robert-beltran-chakotay-and-more/ United Federation of Podcasts is brought to you by our listeners. Special thanks to these patrons on Patreon whose generous contributions help to produce this podcast and the many others on our network! Vera BibleJosh BrewingtonTim CooperChrissie De Clerck-SzilagyiTom ElliotVictor GamboaAlexander GatesPeter H.Thad HaitWilliam J. JacksonJim McMahonAnn MarieGreg MolumbyJoe MignoneCasey PettittJustin OserMahendran RadhakrishnanKevin ScharfTom Van ScotterJim StoffelVanessa VaughnDavid Willett You can join this illustrious list by becoming a patron here: https://www.patreon.com/ufpearth

We share our favorite anime OPs and EDs. There's a lot of great openings and endings out there, but our favorites are the ones that have unique visuals, songs that are absolute bangers, and stick with us long after we finish watching the anime. Join us as we vibe to our favorites!

Es urgente que Latinoamérica aumente su gasto público en salud para avanzar en la recuperación económica de la crisis provocada por la Covid-19, según indicaron en un informe este jueves la Organización Panamericana de la Salud (OPS) y la Comisión Económica para América Latina y el Caribe (CEPAL). La Organización Panamericana de la Salud (OPS) y la Comisión Económica para América Latina y el Caribe (CEPAL) hacen un llamado a los gobiernos latinoamericanos a aumentar el gasto público en salud. El director de la División de Desarrollo Social de la CEPAL, Alberto Arenas, estima que esta falta de inversión en salud hizo que la pandemia del Covid-19 fuera aún más difícil: “Ya hay un sub financiamiento crónico en la región que, de una u otra manera, hace que en el momento en que llega la pandemia en 2020, toma el sector salud en una situación bastante deficitaria. El documento presenta que el sector salud no estaba preparado para enfrentar una pandemia de esta dimensión”, explica. “Los recursos que efectivamente la OPS ha dicho en distintas fuentes que se requieren para enfrentar un sector público y un sector salud de buena manera son en torno a 6 puntos del PIB. El promedio de la región son 3,8 puntos del PIB destinados al sector salud”, detalla. En materia de desempleo, en el informe mencionan que se trata de la mayor contracción económica de los últimos 120 años. “Hay un impacto muy subversivo en el mercado del trabajo, trae menores ingresos a las familias, especialmente las familias más vulnerables, y por lo tanto estas proyecciones son que la pobreza y la pobreza extrema en esta región están aumentando, como las desigualdades”, recalca Arenas. Por lo que, añade, “en este contexto, la CEPAL lo que plantea es que básicamente éste es un momento para repensar el modelo de desarrollo y avanzar en una recuperación económica transformadora”. Arenas también indica que la contracción económica ha afectado fuertemente a las mujeres en la región, pues la participación laboral femenina disminuyó a niveles similares a los de hace 18 años. La pandemia reveló la “interdependencia” que existe entre la dimensión sanitaria y la económica, y mostró que es “imperioso” para la región aumentar el gasto público en salud para asegurar un repunte sostenible.

Zeina Marcotte, Director of SaaS Customer Success Strategy and Operations at LinkedIn, has a highly sophisticated CS Ops team (CS Ops alone has almost 25 people). During this episode, Zeina describes how her team is set up, why LinkedIn's CS Ops team reports to the centralized global Ops function, and how this structure can actually be a benefit to the Customer Success team.Resources: Follow Zeina on LinkedInRead how CS Ops matures

Por otra parte, la semana pasada, la OPS informó que estamos lejos de una inmunidad de rebaño

You're listening to the Star Forge podcast with Scya and Mal, two nerds who  have a lot to say about Star Wars: The Old Republic and all its 'features' - rest assured, the podcast is working as intended.⚠️ This podcast is rated E.S. for extremely silly and may contain bad words bad jokes and other bad content that is not suitable for children maybe it is we don't know we're not their parents.✨✨

Welcome to The Times of Israel's Daily Briefing, your 15-minute audio update on what's happening in Israel, the Middle East, and the Jewish world, from Sunday through Thursday. Today's podcast guests are Times of Israel founding editor David Horovitz and Ops and Blogs Editor Miriam Herschlag, hosted by Jessica Steinberg. Horovitz discusses the decline in the latest coronavirus wave, along with comments made by Prime Minister Naftali Bennett at the UN regarding COVID-19 policies in Israel. Herschlag speaks about one of the site's top op-eds, with a strong take on what Israel's position should be regarding the US strategy on Iran. She also points out two other blogs leading the site, one by a Jerusalem mohel and another by a rabbi educator writing about loving one's children who leave religion. Horovitz also speaks about the ceremony in Kyiv commemorating the victims of the Babi Yar massacre. Finally, Steinberg, Horovitz and Herschlag discuss the Ophir Awards, and the kerfuffle regarding politics and the winning film, Eran Kolirin's "Let It Be Morning." Discussed articles include: Top health official says fourth COVID wave on the wane, could end soon Israel must actively oppose US return to the JCPOA At Babi Yar massacre site, Herzog decries years of silence, ongoing denial The New Yorker's botched circumcision article Thou shalt love your child who leaves religion Subscribe to The Times of Israel Daily Briefing on iTunes, Spotify, PlayerFM, Google Play, or wherever you get your podcasts. IMAGE: Eran Kolirin, director of the 2021 Ophir Award-winning film (Courtesy Tomer Neuberg/ Flash90) See omnystudio.com/listener for privacy information.

La OMS avala el uso generalizado en niños en riesgo de la primera vacuna contra la malaria. La Organización Panamericana de la Salud no da la pandemia de COVID-19 por controlada en ningún país de las Américas. Más de 18.000 haitianos llegan a Panamá en una semana.

La OPS pondrá a disposición de los países de las Américas casi 90 millones de dosis de vacunas de Sinovac del COVID-19. La oficina de derechos humanos denuncia que, en todo el mundo, sigue habiendo personas y organizaciones que sufren “represalias e intimidación” por cooperar con la ONU. Los Estados no ayudan a las familias a buscar a los migrantes desaparecidos, asegura la OIM.

Nichole asks: When doing a pen name how important is it to have set everything up for it before using it? Newsletter Ninja book heinleinsecrets.com kickstarter tiktok videos The post Question 949 Pen Name Order of Ops appeared first on The Every Day Novelist.

Have you ever read the book Rocket Fuel? If so, you already have a good idea as to what a visionary is and what an integrator is. If not, don't worry, today's guest perfectly defines each one. Today is all about the moment I discovered I needed to hire an integrator. As visionaries, we have a million ideas and we want to do everything at once. But we don't always like the details. I found myself doing everything in our business because we weren't prepared for growth. Sound familiar? I connected with Angela Greaser who has literally transformed our business and life in a short amount of time.   Angela Greaser is the co-founder of All the Ops along with her husband Dan. She has served as the right hand for some entrepreneurs you may have heard of like Cathy Heller and Sheri Salata. With a background in Education Administration, Angela took her skills to the online marketplace as a freelance marketing specialist and graphic designer. The administrative part of her brain quickly kicked in as she worked closely with entrepreneurs and founders who were brilliant at their craft but had serious holes in their operational strategy. Angela pivoted her services to include operations where she truly finds her "zone of genius."   In today's episode, Angela shares her journey and what it means to be an integrator. And more importantly, she describes the positive change an integrator can have on your business, just like she has had on mine.   Show Notes: [2:49] - Visionaries have creative ideas but don't always love the tedious business work. That's where the integrator comes in. [5:28] - Angela shares her background as a teacher and working in a non-profit. [8:40] - Angela shares the story of meeting someone who changed her life in line in Walmart. [10:59] - She started moving into the online space and eventually left her full time job. [12:30] - Working with children prepared her for working with clients who are unfamiliar with the process. [14:10] - Information is at your fingertips and you can say yes to something new. [15:23] - There are different compartments in business, like the visionary and the integrator. [17:26] - There are also implementers who are assistants that manage things. Angela describes the difference and how integrators level up the vision. [19:00] - It is the job of the integrator to fill in the holes and problem solve. [20:25] - As an entrepreneur, you must be very self-aware and know what you need support in. [22:09] - Angela gives an example of how she takes things off of the visionary's plate so they can continue to serve their audience. [23:40] - If someone can do something for you, they should be. You shouldn't have to do everything. [26:20] - Your clients and customers are coming to you for the product or service you offer. They aren't coming to you for business tasks. [27:57] - Get very clear and confident about your core values. Know what you want and you can lead a team. [29:38] - What do you value more? Action or perfection? [31:12] - Clear communication with bringing on team members is crucial. [32:46] - Give yourself grace. Your core values and priorities might change. [35:05] - Angela has a podcast about sales and shares how she found herself on this completely different path than she expected. [37:32] - How can an integrator help with sales? Angela is passionate about bringing the outcomes together with the strategy. [39:40] - Angela explains her mission and how this process is actually very spiritual. [41:33] - It is important to have a foundation. Angela helps business owners find balance. [42:55] - We will all be out of jobs if we don't care about the outcome. [45:33] - We are all so different and have different strengths and skills. We need to lift each other up. Connect with Angela: All the Ops Website LinkedIn  |  Instagram Sell Me Something Good Podcast Links and Resources: Instagram  |  LinkedIn  |  YouTube She Sells with Elyse Archer Home Page

Jordan West is the founder and CEO of Mindful Marketing, and host of The Secrets to Scaling Your E-Commerce Brand Podcast. Today he joins the show to tell the story of buying his first business at age 22, tripling the sales within 5 years, then selling the store and starting a successful clothing line, “Little & Lively” with his wife, Carmen. Jordan talks about persevering through challenges as an entrepreneur, growing his brands, and launching his own digital marketing company, Mindful Marketing.   Jordan breaks down the advantages of digital marketing over retail, and shares how he's found so much success in e-commerce without using third party platforms. He also talks about coupon code tracking, owning the entire customer experience, and building a community around your brand. Next, Jordan walks us through his brilliant “gated launch” marketing strategy, as well as how to create a VIP customer-base from the ground up, and how to use social media to effectively target and advertise to the right demographic. Finally, you'll hear Jordan's best tips for using SMS to connect with your customers, and he explains why exclusive products are so psychologically appealing to shoppers.   Whether you are looking to build your brand on Amazon or otherwise, today's interview is packed with incredible strategies to help grow your business and take your marketing to the next level.    For more information about Jordan West and Mindful Marketing, visit MindfulMarketing.co or check out @mindfulmarketingco on Instagram for daily tips and stories! You can also find Jordan on LinkedIn, or shop at his clothing line, Little & Lively here.   Join our Facebook group with today's code word #marketing, where you can learn more about bundling, ask questions, and participate in the conversation with other sellers. And if you're ready to take your business to a whole new level, visit MommyIncome.com/Coach to schedule your one-on-one coaching call today.   This week on the Amazon Files:      Jordan's story of buying a Taco Del Mar restaurant at age 22, starting a clothing line with his wife, and launching his e-commerce company, Mindful Marketing How Jordan discovered his passion for Marketing and Sales   Digital marketing is much easier than getting people into retail, and you can better track the data of your customers to see what's working and what's not Owning your traffic and your customers versus renting them - it's important to think about diversifying to other platforms and building a community around your brands   The “gated launch” and why it's such a helpful strategy   Five traffic levels of customer engagement   Using social media to advertise and target the right demographics   “Email works really well alongside SMS. So think of SMS as - that's your notification arm that you're going to let people know something is going on. Email is more of a communication tool to communicate more to your customer. I'd say if you could only build one of them, build SMS. All day long, build SMS.” - Jordan West   Quotes: “I was always really good at the marketing side. And I'm like, I'm going to just start a marketing company that helps our brands.”    “If you're not that sales person or marketer, don't be depressed. Find that person. If you're an Ops person, find the marketer and salesperson, because you have to do that - sell. You have to sell.”   “The one thing I was good at was getting people in the door right, figuring out...What do people need to get in here and purchase burritos?”   “Digital marketing is way easier than getting people into retail.”   “I learned a lot owning a franchise. And the one thing I learned is that I do not want somebody to control whether somebody is going to buy something from me or not, and control my product, control my supply chain.”   “What I'm obsessed with is building brands and communities. So every brand that we acquire, or build, has community based around it.”   “We really want to own that entire experience with our customers. And that's been our main reason to stay off of the third party plus platforms. That doesn't mean that that's right for everybody. But for us, and the brands that we're building, that's the right move.”   “Putting impediments in people's way, somehow gets them to buy more… We're really trying to create that buzz and that hype, and it works. It works every single time. ”   “In my mind, SMS and the Facebook VIP community- that is the golden ticket in 2021.”   “Building the VIP community is a labor. It takes a long time. So one thing that we did for a long time is, every single new customer who would order, we would send a personalized video to them, inviting them into the VIP community.”   “That's a big red flag - when I look at a brand and people only purchase once, there is a huge problem with that brand. I want people purchasing over and over and over.”   “Facebook, Instagram - always. That is where your customers are… TikTok, awesome. TikTok influencers is incredibly cheap traffic right now.”   “If somebody stays on that list, they are worth a lot of money to you. That is what I would build first is SMS, and then next, email.”   Related Content:   Confident Wholesale Bundlers Workshop - Coupon code: workshop50 Wholesale Bundle System Email questions Learn With Us Coaching The Amazon Files Hub Q4 Jumptstart 2021 BrickSeek   Grow Your Amazon Business!   Thanks for tuning into this week's episode of The Amazon Files, the show to help Amazon sellers along their business journey one step at a time with Amazon expert and your host, Kristin Ostrander. If you enjoyed this episode, head over to Apple Podcasts, subscribe to the show and leave us your honest review. Don't forget to share your favorite episodes with your friends on social media! Use the codeword #marketing to join us on Facebook. Each week, Kristin hosts a live discussion on how to grow your Amazon business. Don't forget to check out our website and subscribe to our mailing list for even more resources.

100 Thieves' first international Valorant showing earned a top 4 finish and notched a couple of extremely memorable comeback wins, including one against the world champion team. While a loss in semifinals to a white-hot Envy forces the squad into the Last Chance Qualifiers for Valorant Champions, there's still much to be proud of for 100T fans. Yet roster and strategy questions remain for some fans whose appetites for championships are insatiable. The 100Talk dads fly through buzzing fan conversations including how NA ranks among the major regions, the Jett OP meta, and what 100T's chances will be to win LCQ. Let's Fast Peek Last Week! TIMESTAMPS0:00:00 - Intro0:01:48 - First peek: How are we feeling?0:04:24 - Second peek: Comeback kings0:07:28 - Third peek: Eyes on the LCQ0:09:54 - Last peek: NA & the state of competitive0:13:24 - Slow peeking: Ops (bad idea)0:25:45 - Mont's Incendiary Take: Baiting Hiko0:36:29 - OutroListen here.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ FOLLOW THE 100TALK DADS: Twitter ► https://twitter.com/100talkpodTwitch ► https://www.twitch.tv/100talkpodDiscord ► https://discord.gg/tUqupX9▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ SUBSCRIBE TO 100TALK: Spotify ► https://open.spotify.com/show/5DwGKIOuNZouvF7N4TyPor?si=A4pSbfvmR3qpIBtAzJLKxgiTunes ► https://itunes.apple.com/us/podcast/100talk-100-thieves-podcast/id1403240691?mt=2▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ OUR EQUIPMENT: Mic ► https://amzn.to/32x5lpCPreamp ► https://amzn.to/3eY0MK8Interface ► https://amzn.to/2Ul2JH4Mic boom stand ► https://amzn.to/2IwgjExCamera ► https://amzn.to/3nfkaoHLens ► https://amzn.to/3nfkfsvCapture Card ► https://amzn.to/3koC5YnLights ► https://amzn.to/3ngR2h2 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  

What is pipeline management? Good question. We would probably (if pressed) define it as the process of properly adding accurate information around close dates, qualification steps, and pipeline stages in order to provide Sales, Marketing, CS and Executive Leadership with reliable reporting as to what they can expect in projected revenue in the coming months. You do that in Salesforce or whatever your CRM is. It's probably Salesforce for 90% of you. If not, it should be. But we can talk about that another time. Tune-in today to learn pipeline management best practices, why it's hard to automate, the importance of Ops, workflows, validation rules and so much more. Follow the Hosts on LinkedIn: Jordan Henderson (Director of Revenue Operations) | https://bit.ly/JH-Linkedin Brandon Redlinger (Sr. Director of Product Marketing) | https://bit.ly/BR-Linkedin Jonathan Stevens (Sr. Marketing Operations & Automation Manager) | https://bit.ly/JS-Linkedin Sponsored by: ringDNA | Transform your sales team into a high-performing revenue engine | www.ringDNA.com Explore the ringDNA Podcast Universe: Sales Enablement Podcast | https://bit.ly/SEP-LP Selling with Purpose Podcast | https://bit.ly/SWP-LP RevOps Podcast | https://bit.ly/RP-LP

El Secretario General ha presentado “Nuestra Agenda Común” una guía para un “momento crucial” de la humanidad, en el que el “multilateralismo está fallando su prueba más básica”. Los talibanes están respondiendo de forma cada vez más violenta a los manifestantes pacíficos que protestan en muchas partes de Afganistán. La pandemia ha hecho que más personas estén en riesgo de suicidarse, asegura la OPS

Next up on the ABCA Podcast is Div. I NJCAA national champion McLennan Community College head coach, Mitch Thompson. This finishes our series of ABCA coaches that were national champions this year. Thompson was honored with the ABCA/ATEC Coach of the Year Award. The Highlanders were 47-16 winning their last 23 games and running the table in Grand Junction. They had a .961 OPS and 4.12 ERA as a team. This was McLennan’s second national championship in program history. Thompson has 30 plus seasons as a baseball coach. He spent time as a Div. I assistant at Mississippi State, Auburn, Radford and Baylor. He has created a culture of winning at McLennan with three World Series appearances and six straight Region V appearances since he took over in 2015. Not surprising that this is a great conversation with Coach Thompson’s wealth of experience in the game. We cover their championship run, his assistants, what he has learned over the course of his career, his fail forward moment and how he handled McLennan’s 4 game losing streak in the middle of the season. The ABCA Podcast is presented by Netting Pros. Netting Professionals are improving programs one facility at a time, specializing in the design, fabrication and installation of custom netting for backstops, batting cages, dugouts, bp screens and ball carts. They also design and install digital graphic wall padding windscreen, turf, turf protectors, dugout benches, dugout cubbies and more.

The Nationals lost to the Mets 13-6 in a game that was competitive until the top of the 9th.  Mark & Al recap Josiah Gray's second straight clunker of a start, which immediately began with him surrendering four runs. What is the appropriate level of concern to have on Gray right now?(15:20) Riley Adams got the start behind the plate as opposed to Keibert Ruiz.  Mark explains why that was the case and what to maybe expect for Monday.(18:48) The bullpen on Sunday was all over the map as a few were outstanding and some were the opposite. Austin Voth had a nightmarish top of the 9th as he faced six batters and all came across to score.(26:08) Lane Thomas might have had his best game yet as he hit a leadoff HR, flashed leather, and threw a runner out at 3rd.  What to make of this stretch that Thomas has been having?(32:32) Josh Bell slugged his 24th HR of the season, which matches Juan Soto's total.  Bell's OPS finally surpassed .800 for the season.

Tormenta Ida: al menos nueve muertos por las inundaciones en NY, Nueva Jersey y Pennsylvania; El Tribunal Supremo de EEUU. deja en pie la polémica ley antiaborto de Texas; Estudio: vacunas reducen las hospitalizaciones por COVID-19 en más del 70%; OPS: 75% de la población de América Latina y el Caribe no está totalmente inmunizada contra el COVID-19; 96% de los colombianos considera que la inseguridad empeoró en el país; Cristiano Ronaldo y un nuevo récord a los 36 años; Muere autor Mikis Theodorakis, célebre por "Zorba el griego"; ABBA se lanza a una nueva aventura musical; Elton John anuncia lanzamiento de álbum

Wir haben mit Leona über ihre Intim-OP gesprochen. Bei ihr wurden ihre Vulvalippen verkleinert. Warum hat sie es gemacht? Klar, weil sie unzufrieden war, aber gab es da noch mehr? Bereut sie heute, fünf Jahre nach der OP, ihre Entscheidung? Wie steht ihr zu Schönheits-OPs im Allgemeinen? Kann es sinnvoll sein? Unsere Sponsoren von dieser Woche sind: Hello Fresh Mit dem Rabattcode BESTEFREUNDINNEN70 erhaltet ihr unter folgendem Link https://hlfr.sh/Pjc7Y8 70€ Rabatt auf die ersten 4 Boxen von Hello Fresh. Diese Aktion gilt aber nur bis zum 8.09 danach erhaltet ihr mit dem Rabattcode BESTEFREUNDINNEN 60€ Rabatt und Blinkist. Unter dem Link Blinkist.de/bestefreundinnen erhaltet ihr 25% auf das Premium Jahresabo von Blinkist

La OMS ha identificado una nueva variante de interés del coronavirus, denominada Mu, y que se detectó por primera vez en Colombia. Todavía no hay pruebas de que una tercera dosis de refuerzo de las vacunas del COVID-19 sea necesaria para toda la población, dice la OPS. El cambio climático ha hecho que los desastres meteorológicos se hayan multiplicado por cinco en los últimos 50 años. 

В преддверии конференции SaintHighLoad 2021 начали допрашивать спикеров про разное интересное. Начнём с Александра Токарева Head of RnD в Sbertech и Павла Журова, Главного инженера в команде PaaS облака ВТБ. Ещё один новомодный *OPS? Зачем разработчикам знать, сколько денег потребляет их код Общаться с облаками на клаудном, с бухгалтерией - на бухгалтерском FinOPS - это только про облака? Нужен ли биллинг в частном облаке? Сообщение LTE №15. FinOPS появились сначала на linkmeup.

Understanding the secret behind the turbo button on his first 486 PC motivated our guest to study computer science. That decision started a journey making him constantly learn new technology ranging from coding languages, operational tasks as well as a focusing on improving developer experiences and boosting developer productivityListen in and hear from Michael Friedrich (@dnsmichi), The Ops in Dev Evangelist at GitLab, on why it is important to enable developers to design and develop code that makes it easier for DevOps and SREs to operate and automate. “The biggest challenge is code that breaks production but where there is no clear evidence for DevOps & SREs about the root cause”Make sure to join Michael's #EveryCanContribute and follow his advocacy such as DockerCon 2021 on From Infrastructure as Code to Cloud Native Deployments in 5 MinutesLinks from show:Linkedinhttps://www.linkedin.com/in/dnsmichi/Twitterhttps://twitter.com/dnsmichiEveryone Can Contributehttps://everyonecancontribute.com/From Infrastructure as Code to Cloud Native Deployments in 5 Minhttps://docker.events.cube365.net/dockercon-live/2021/content/Videos/emEjNyA4WmBSv8BW2

The Philadelphia Phillies take 3 of 4 vs the Arizona Diamondbacks. So much to get into. Rhys Hoskins' season is over. Bryce Harper leads the league in OPS. JT Realmuto is banged up and so much more! Check out my sponsors! Orbit Energy & Power: www.orbitenergy.us or Call (800) 836-3987. DraftKings Code: BRODES Use promo code BRODES! Head to the app NOW to check out all of the great odds and promotions DraftKings Sportsbook offers! URL Here: See www.draftkings.com/sportsbook for full details.

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: General Situation update Kabul International Airport map orientation Afghanistan:  Intell picture Afghanistan:  Ops picture Things we don't understand:  how did […]

Reddit Story Podcast r/AITA in today's XO story, we have an update on the story where a roommate goes through OPs panty drawer and tries them on. OP wanted them replaced, we now have an update on this story.

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: General Situation update & map orientation: the Abbey Gate and the Baron Hotel Afghanistan:  Intell picture Afghanistan:  Ops picture Our […]

On The Cloud Pod this week, everyone's favorite guessing game is back, with the team making their predictions for AWS Summit and re:Inforce — which were not canceled, as they led us to believe last week.                   A big thanks to this week's sponsors: Foghorn Consulting, which provides full-stack cloud solutions with a focus on strategy, planning and execution for enterprises seeking to take advantage of the transformative capabilities of AWS, Google Cloud and Azure. JumpCloud, which offers a complete platform for identity, access, and device management — no matter where your users and devices are located.  This week's highlights

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: General Situation Update Afghanistan:  Intell picture Afghanistan:  Ops picture Thoughts on the Kabul International Airport bombing(s) Where does the US […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: General Situation Update Afghanistan:  Intell picture Afghanistan:  Ops picture Ops impact of President Biden's August 31st decidion The impact of […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: Afghanistan:  Intell picture Afghanistan:  Ops picture The Director of the CIA (William Burns) meets with Taliban Co-Founder Mullah Baradar (Washington […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: Afghanistan:  Intell picture Afghanistan:  Ops picture Three Districts (Banu, Deh Salah, Pol-e-Haser) in the Baghlan Province were reported to have […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: Afghanistan:  Intell picture Afghanistan:  Ops picture What would American SOF units be doing… if they were hypothetically there? Kabul International […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: Afghanistan:  Intell picture Afghanistan:  Ops picture You can find the video of the entire SECDEF/CJCS press conference HERE We'll discuss […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: Afghanistan:  Intell picture Afghanistan:  Ops picture Secretary of Defense Lloyd Austin & Chairman of the Joint Chiefs of Staff […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: Afghanistan:  Intell picture Afghanistan:  Ops picture Hamid Karai, Abdullah Abdullah & Gulbuddin Hekmatyar — all have remained in Afghanistan […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: Afghanistan:  Intell picture Afghanistan:  Ops picture The task of organizing the chaos that is the reality of the Kabul […]

Three retired Marine Infantry Officers — Colonel Will Costantini, Colonel Jeff Kenney & Major Tim Lynch join host Mike McNamara for an hour of current events discussion every Thursday here on ALL MARINE RADIO. TODAY'S TOPICS: Afghanistan:  Intell picture Afghanistan:  Ops picture What's next around the Kabul International Airport where the US is conducting a […]

The Nats lost both games of their doubleheader to the Mets. Al opens with putting into perspective just how much the Nationals have struggled in the past month and a half.  They entered July 2 games over .500 and now are 15 games below that threshold.(6:00) He then dives into the state of the bullpen, which has no anchor to it.  Kyle Finnegan gave up the game sealing HR to Pete Alonso and Tanner Rainey also struggled in his brief return to the majors.  Plus, no decision for Erick Fedde, that was a familiar mixed bag.(15:29) The offense totaled five runs in 14 innings, highlighted by a three run rally in the top of the 7th in Game 2. Al discusses Juan Soto drawing five more walks on Thursday, Carter Kieboom's sneaky high OPS, and Josh Bell's late inning struggles at the plate.(23:40) Josiah Gray takes the mound Friday night against the Braves in D.C. and the Nationals have a chance to catch their breath next week as they have two days off.

This week on Fullmetal Analysts, we're joined by returning guest Samuel Davis to talk about the episode "Combined Strength." Witness Lion Guy's incredible payoff, kill off the Veal Argument forever, and rank all of the OPs! Don't forget to follow us on Twitter or check out or Tumblr. Subscribe to us on Apple Podcasts, Spotify, through our RSS feed, or wherever you get your podcasts. You can also join our Patreon for extended editions of new episodes delivered a week early.

On today's Locked On Giants podcast, host Ben Kaspick answers questions from listeners about the state of the San Francisco Giants. Among the questions asked and answered are: Am I right to have given up on Alex Dickerson and Austin Slater? Do you think poor outfield play (Slater/Dickerson) will result in a call up from Triple-A? Heliot Ramos is the obvious OF we all think of, but Joe McCarthy's OPS is almost 1.000. What pending free agents are returning next season? Sean Hjelle just got promoted to Triple-A yesterday. What do you think is the likelihood we see him make an appearance or even a start in the majors this season, particularly given all the question marks around our rotation right now? The September roster expansion is inexplicably limited to just two additional players this season. Barring injuries, Steven Duggar and Thairo Estrada would seem to be the likely candidates. Do you see them going with a third catcher though? If so, Joey Bart or Chadwick Tromp? Support Us By Supporting Our Sponsors!Built Bar Built Bar is a protein bar that tastes like a candy bar. Go to builtbar.com and use promo code “LOCKED15,” and you'll get 15% off your next order. BetOnline AG There is only 1 place that has you covered and 1 place we trust. Betonline.ag! Sign up today for a free account at betonline.ag and use that promocode: LOCKEDON for your 50% welcome bonus. Rock Auto Amazing selection. Reliably low prices. All the parts your car will ever need. Visit RockAuto.com and tell them Locked On sent you. StatHero StatHero, the FIRST Ever Daily Fantasy Sportsbook that gives the PLAYER the ADVANTAGE. Go to StatHero.com/LockedOn for 300% back on your first play. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Damon Benning and Jacob Padilla turned their focus to football with practices beginning on Monday across the state. They discussed what it's going to take to pull off a fall sports season with COVID-19 numbers heading in the wrong direction, OPS' return to football and more.   A Hurrdat Media Production. Hurrdat Media is a digital media and commercial video production company based in Omaha, NE. Find more podcasts on the Hurrdat Media Network and learn more about our other services today on HurrdatMedia.com.

Special guest Larry Bowa joins the show again today to breakdown the scorching hot Phillies! With 8 straight wins, the Phillies face a tough week with the Dodgers and Reds! Harper continues to shine, leading the MLB in OBP and OPS in the second half of the season! Will he win the MVP or does his low RBI count hurt his chances? The Phillies are firing on all cylinders, 2 games ahead of the Braves and positioned strongly to win the division!

At hypergrowth companies, a pretty common sign that your company is growing up is when it comes time to purchase and implement a tool to help you Configure, Price, and Quote your deals (or CPQ).CPQ tools, though, have a pretty negative reputation amongst both Sales teams and Ops teams alike. So we set out to talk to someone to learn why, and to put together a blueprint for how to approach these tools in a smarter, more successful way.That someone is Eyal Orgil, the Co-Founder and Chief Revenue Officer at DealHub, a top-rated CPQ platform. In our conversation, we talk about why CPQ gets a bad reputation, how to implement and use CPQ tools the right way, and how Eyal and his team approach selling and servicing such a complex product.Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review and share the pod with your friends! You can connect with Sean on Twitter @Seany_Biz @DriftPodcasts

Duty is calling! The era of the Xbox 360 marked the beginning of Call of Duty madness and the release of a new CoD every single year! Or, if you're Jake, it was the era of really crappy CoD on the Wii! Sit down and have a listen as we reminisce about all of the duties we were called to!Music:Intro- Luminare by HeatleyBrosVarious clips and quotes taken from the gamesOutro- Attack of the Hipster Zombies by Sound Stabs

Paul O'Connor is the City Director for Pro Skills Basketball in Columbus, Ohio.  He is also an assistant boys' basketball coach at Olentangy Orange High School in Lewis Center, Ohio.  Paul pursued his passion for coaching in college by working with the Ohio University Men's Basketball team as a manager and video coordinator. After graduating OU he went on to Providence College as a graduate assistant coach.  Paul also served as the Director of Ops at Central Connecticut State University and as an assistant coach at Kennesaw State University before leaving the college ranks to become the Director of Business Development & Basketball for Kids in the Game, a youth sports program based in New York.  If you're looking to improve your coaching please consider joining the Hoop Heads Mentorship Program.  We believe that having a mentor is the best way to maximize your potential and become a transformational coach. By matching you up with one of our experienced mentors you'll develop a one on one relationship that will help your coaching, your team, your program, and your mindset.  The Hoop Heads Mentorship Program delivers mentoring services to basketball coaches at all levels through our team of experienced Head Coaches. Find out more at hoopheadspod.com or shoot me an email directly mike@hoopheadspod.com Follow us on social media @hoopheadspod on Twitter and Instagram and be sure to check out the Hoop Heads Podcast Network for more great basketball content. Grab your notebook as you listen to this episode with Paul O'Connor – City Director in Columbus, Ohio for Pro Skills Basketball. Website - https://proskillsbasketball.com/locations/ohio/columbus/ (https://proskillsbasketball.com/locations/ohio/columbus/) Email - oconnor43@gmail.com Twitter - https://twitter.com/POC4 (@POC4) Visit our Sponsors! https://www.drdishbasketball.com/ (Dr. Dish Basketball) Mention the Hoop Heads Podcast when you place your order and get $300 off a brand new state of the art Dr. Dish Shooting Machine! https://aryse.com/ (Aryse) As the first exo-performance company, ARYSE makes products that mimic and strengthen the way the body works. Click the link for team pricing. http://www.fastmodelsports.com/ (Fast Model Sports) Use Code SAVE10 to get 10% off the number one play diagramming software for coaches https://gripspritz.net/ (Grip Spritz) Grip Spritz revitalizes and cleans the soles of your basketball shoes to stop you from slipping and sliding on the court! Better Grip, Better Game! Twitter Podcast - https://twitter.com/hoopheadspod (@hoopheadspod) Mike - https://twitter.com/hdstarthoops (@hdstarthoops) Jason - https://twitter.com/jsunkle (@jsunkle) Network - https://twitter.com/HoopHeadsPodNet (@HoopHeadsPodNet) Instagram https://www.instagram.com/hoopheadspod/ (@hoopheadspod) Facebook https://www.facebook.com/hoopheadspod/ (https://www.facebook.com/hoopheadspod/) YouTube https://www.youtube.com/channel/UCDoVTtvpgwwOVL4QVswqMLQ (https://www.youtube.com/channel/UCDoVTtvpgwwOVL4QVswqMLQ) Support this podcast

Charlie starts the second hour of the show talking about NBA Draft coverage and the OPS in the MLB. He goes on to talk about the Seattle Seahawks, possible Rockets picks and other MLB news and stats. 

Kori Covrigaru from PlanOmatic joins us today to share the importance of marketing your properties properly. Whether you are selling or renting your place out, things like professional, photos, 3D tours and a basic floor plan can diminish the time your listing is on the market, get you over market rent and mitigate the costs of vacancy. https://www.planomatic.com/who-we-serve/single-family-rental/ --- Transcript Before we jump into the episode, here's a quick disclaimer about our content. The remote real estate investor podcast is for informational purposes only, and isnot intended as investment advice. The views, opinions and strategies of both the hosts and the guests aretheir own and should not be considered as guidance from roofstock. Make sure to always run your own numbers, make your own independent decisions and seek investment advice from licensed professionals.   Tom: Greetings, and welcome to The Remote Real Estate Investor. On this episode, I'm joined with   Michael: Michael album,   Tom: And today we're going to be interviewing Kori Covrigaru who is the co founder and CEO of PlanOmatic. PlanOMatic is the biggest in fastest full service property insights and marketing service provider to the single family rental space. Alright, let's do it.   Kori, welcome to the podcast.   Kori Thank you. Thanks, Thomas. Good to be here. I'm excited. I've been pumped for a while.   Tom: Awesome, awesome. So before we get into PlanOmatic, and cool stuff that you're working on there, let's learn a little bit about yourself.   Kori: I grew up in Ann Arbor, Michigan, shout out to the Huron River Rats.   Tom: Is that a triple A baseball team there?   Kori: Yeah, may as well have been. My business partner was on the baseball team. So I'll have to ask him but know that for some reason they thought it was cool. We have the Ann Arbor Pioneers and we have the Anne Arbor Huron River Rats. So Ann Arbor doesn't have its priorities straight when it comes to mascot.   Tom: River rats must be really popular because in Sacramento there's the like they have a of a river rat team anyways…   Michael: Isn't it the River Cats? I don't think it's the river rats.   Kori: So we got to get the river rats and the river cats together.   Tom: Wonderful. That's wherre you grew up.   Kori: Yeah, I grew up in Anne Arbor two brothers. So we were three boys growing up. Went to actually played soccer at SUNY Buffalo for a year transferred to Western for a number of reasons. Western Michigan that is and then kind of migrated around the country. As we founded PlantOmatic ended up in Colorado, which is where I'm now married to my brilliant beautiful wife, Taryn and we have two boys six and three jack and Max. I'm the CEO here at PlanOmatic. So that takes up the majority of my time. Otherwise, I like to be outdoors. You know, like to cycle mountain bike camp, snowboard, ski, you name it. I'm pretty outdoors guy. Like spend time with the family travel. I speak two languages. I speak Hebrew fluently. I have my parents to thank for that. And yeah, that's that's me in a nutshell.   Very cool. And before planOmatic was that like pretty much started right out of college or what? What led you before PlanOmatic? And then we'll talk a little bit more about kinematic specifically.   Kori: Sure. Yeah. So in in college, I had been connected with a friend of a friend of a relative to help out with a photo and floorplan company, and did that for a while helped them out and decided to license that software and build our own company planOmatic plan medic was born we each put 500 to three partners put $500 in the bank each. And that's where we are today. Still wholly owned, full bootstrapped company. But at some point, yeah, we went off on our own and expanded the company from starting in Florida to California and then kind of everywhere in between. But that's that's what we've been doing. I never really had a resume. I understand that the marketing teams working on a one page resume for me. So that'll be a first never had to put one of those together. That was my goal. But apparently it's something that I need.   So yeah, it's not like I'm not a career guy wasn't. Didn't come from all the big consulting companies and start a company just kind of knew I wanted to be an entrepreneur early on, I knew that I wasn't employable. That was a big key. I knew that. Anyone, at least long term? Probably my dad, too. Thanks for that one. But, but yeah, we've been having a lot of fun ever since.   Tom: That's awesome. And how would you describe the problem that planet Matic is solving? for addressing?   Kori: That's a great question. The problem that planimetric is solving, the way I would summarize that is we are constantly solving problems that are two to three years into the future, right? I guess that's kind of where you want to be. If you're solving problems for today, someone else has probably already thought about it. So the way we see it, we kind of look and see, okay, what's the norm in the industry today? Where's that headed? Because it's not hard to predict. We have a whole lot of other industries around us that kind of for foreshadow what we're going to experience here in real estate because we're typically a little bit behind things are moving very quickly right now, but still at a slow pace. So So that's kind of our methodology. You know, the problems that we solve are generally on the marketing side. How do you market a property for lease appropriately, with a good return on investment on line. As we know, everybody starts online, everybody pretty much ends on line now to right I mean, or at least that's where we're headed.   And then on the property insight side, it's really it's to give a picture of perspective of what that property or portfolio properties look like. What is it going to take to renovate? What is it going to take to, to, to, you know, understand the layout of the property from before and without being there? Essentially, what is the whole property portfolio look like? Realistically?   Tom: So, Kori in in starting plan ematic, you guys jumped right into it was, was it single family rental space are what was the initial kind of customer base, I'd love to hear how that has evolved.   Kori: Yeah, our initial so so my business partner and I, we finished at Western Michigan, and we went straight up to Grand Rapids. And we were marketing to real estate agents at the time, you know, 2004 2005, the way to market a property online, which was barely on online, right, like 2005. I think that's when Zillow started, or right around there. They were taking pictures with their own digital cameras, we didn't even have iPhones, right? So agents were kind of getting by with taking their own pictures. And then we came along, you know, we were this like, innovative young company that shows up to the property, takes professional photos, right with a professional wedding lens, creates a floor plan on site, and then provides an interactive floor plan presentation that's available online, and we used to make CD ROMs, right, I remember being up all night, printing out CD ROMs with agent and broker, you know, photos on the front and a picture of the house.   I actually remember one night we were up all night, because we had I think we had burned like 30, you know, CD ROMs that were incorrect. And we had to redo them also, we were we were competing really with with photography that agents were taking on their own. And what's ironic about that is that the SFR industry is so new, that we're actually doing the same suite, we're seeing the same thing now, where owners or owner operators even are taking their own photos and thinking that's sufficient to market the properties online. And as time will will go on, they'll see that there won't be any more amateur photography, to lease a property is just going to be a thing of the past. And in fact, we'll start to see far more properties and in fact, all properties with some sort of 3d scan here in the near future. And so going forward it's a similar to similar competitors is self service.   Michael: That always cracks me up when looking for like housing on Craigslist when I was back in college looking for something to rent or looking at for sale stuff even on on Zillow. And you see like the picture of the bathroom and in the mirror is like someone's arm and then a flash of the camera. It's like, Oh man, I know these people are amateurs, like there's got to be a better way to do this.   Kori: Yeah, a lot of people think that because maybe the property isn't as expensive or doesn't lease for as high. I mean, you still want to give a good impression that property someone's gonna live there, you know, we Our mission is to show 1 million people their home for the first time, right. And so every time someone looks at a property online, they're looking at their potential next time and somebody is looking at their next home online, and you want to make sure that you're giving that great first impression, and that you're also making sure that your portfolio or your properties are standing out, as opposed to other ones that may have a close up of a kitchen that's all dark. Like that's not gonna fly.   You know, I mean, I've experienced buying homes, we just started a smallest so far find me and a few business partners. And I see the pain live. I mean, I'm skipping properties that have poor photos, regardless of what they might look like. And that's that's really a shame. You know, you don't want people to skip over your properties, because you haven't made the effort to get some professional photos.   Tom: Oh, yeah.I mean, that first impression is just so key. What do you what would you say some of the biggest mistakes of like, people taking their own photos, the most common things you could like, kind of ascribe it to something specific?   Kori: Yeah, I mean, leaving the toilet seat up in the bathroom is like it's like a cardinal sin for real estate photography. Yeah, yeah, you got magnets, like, yeah, if you're gonna do it on your own, like, take the magnets off the fridge. Nobody wants to see Jessie and Susie. Right? That's not going to help you get out a renter, or sell the property. If you've got a piano like open that piano. These are all things that I've learned 15-16 years ago.   You know, it's important to get a good perspective of the room use, you typically don't want to take a photo that's, that's just like, up and down, because it'll look like hallway. Unless you're an architectural photographer. And you know, you're worried about the composition, stuff like that. That's a whole different story. But you really want to get in the corner and give a good perspective of the home. And what we're finding is is even is just as important, is making sure that you actually just have a two dimensional floorplan like people can look at photos all day long. But if you have a floor plan, they're guaranteed to spend more time on that property because they can start to see and relate. Okay, the kitchens over there, the living rooms over there. We may want we can knock this wall down. Let's see how much open space we can create. I mean, a floor plan is key.   It's really key and it's underutilized. tremendously by even the institutional investors in the big companies that have big portfolios, you'd be surprised how they would be graded by us on their marketing. For that portfolio. It's really it's amazing to see,   Michael: Kory, I think that's a great point on the 2d floor plan, is planOmatic doing much in the 3d space. I forget what those cameras are called. But I think those are pretty Yeah, I see those a lot more comment on those things now as well.   Tom: Matterport, right, is   matterport. Yeah, they're, they're a great partner for us. And we utilize their software. So we're actually not software providers, I mean, we have our software for workflow efficiencies and data transmission API's to our system ordering, asset delivery, and so forth. But as far as 3d goes there, there are a few players out there and matterport to us has been the the premier, I'm told to not say the Cadillac of things until to say this Tesla of things now. So there's a test love of but but with metaphor, yeah, we outfitted our entire network with Rico 3d cameras, so that we're actually 3d agnostic, it doesn't matter if it's matterport Zillow, another company, we can, we can get out there and create it. And so we're finding a lot of adoption there, it's still not as quick as you might think. So there's still opportunity to be sort of, you know, first into market with this technology, but we're seeing it grow fairly rapidly.   And those 3d scans typically can export a floorplan, so you're getting the best of both worlds, like you can send us out to a property, we can do a condition report to assess the condition of the property to a 3d scan, so you can inspect it, you can use that 3d scan later for marketing the property, and we can create a floor plan and for their like, we may as well take photos, right, so you're kind of getting the whole package and ready to go ready to go to market even before you close through due diligence. And that's that's been a huge upside to 3d lately, is kind of being able to use it on Ops, as well as for marketing purposes.   Tom: Totally. There's, there's a lot of technology that I've heard of in the space. And I'd love to hear your opinion as well as maybe some ones that I haven't heard of. So one of them is digital staging. So like adding in I don't know, like a couch when there's not a love your will work through a list. But we'll start we'll start with this one is love to hear your your thoughts on it. And yeah,   Kori: Digital staging for the SFR industry. It's not cheap tech, it's out there. It's It's cool, but I just don't necessarily see a huge return on investment. If they do it really well, you can't even tell. Right? We can virtually stage 2d images, and that's no big deal. Now they can virtually stage 3d scans and models. I think that really right now as it should probably be reserved for higher end, maybe commercial space, or the ultra high end, you know, home for sale, potentially, which really shouldn't be vacant, it should be staged at the property. So I think it's really cool tech, there may be a use case for here in the future. Not for SFR not Class A, B and C right now i don't i don't see it, we need to kind of put the don't put the cart before the horse or whatever that saying is right.   Like, let's get professional photos out there people, right, let's make sure that we're presenting our property in a decent manner. Let's get a 2d floor plan so they can see, right, the perspective let's maybe get a 3d model. So it stands out so they can walk through the property. You know, virtually staging that 3d scan, it's To me, it's a little over the top right now.   Tom: I agree. I think it's the technology is like not quite there yet. Because I don't know you like look at it, it is something that looks a little off like it's Yeah,   Kori: Just like any it can be done really, really, really well. And you'll pay for that, or it can be done sort of, you know, half assed, or whatever. And you can tell that, I don't know. But hey, you know, for whoever's out there doing it, like, that is the future, right? Like, eventually that will be standard practice. It'll hopefully be automated. And and so that, but then here's the thing, how scalable is it? Right? How scalable Is it because your goal is to scale your portfolio as quickly as possible, but as efficiently as possible, right? Can you really scale that quickly? and automate it? Not right now, Not yet.   Michael: Yeah, I agree. I don't think it's it's quite there yet. I agree. Tom, I see those photos. And you can tell they're, they're digitally stage. The one place where this is really interesting is actually I'm doing a flip a really high end flip out in Portugal. And so it's a bit the, the way that the properties are sold there is a bit different and that the agent doesn't cover the cost of staging. Like is, I think a bit more common here in the States. And so I looked into just renting property to stage and it was like 10,000 euros, or I found a digital stager for like, 1800 euros. So I was like, nice, let's do that. And the photos blew my mind. I had to like call them because I thought that they had moved furniture and it was so well done. And so I posted pictures and stuff and I got people hitting me up saying who did this? This is unbelievable. But I think that's kind of the exception and not the rule.   Kori: Well, I mean, and you said it yourself right high end flip. I mean absolutely. No doubt you should be pulling all the stops. pulling all the latest cutting edge marketing? I mean, maybe it's not even a public listing, who knows you won't be able to blow people's socks off. And that,s, there's a great use case for that   Tom: Next piece of photography technology. I'd love your impact input on drone shots.   Kori: Yeah. drone shots. So where where are we seeing? Where are we seeing drone shots, we're seeing them a in in the property insight space. Drones are helping assess roof, you know, roof conditions. And that helps a lot in the due diligence process, we've been seeing a lot of that, we've also been seeing drone shots for communities, I mean, bill for rent is all the rage right now, because inventory is so low, though those builders and those investors and the managers want to see the progress of the community, and there's no better way to see that than with drone shots.   So we're seeing a lot of drones, aerial photography, for property insights, we're not seeing a whole lot of drone photography, on the single family rental space for traditional traditional markets, we're so we also operate on the real estate side for for sale, we work with agents, and brokers and so forth. And we see a lot of aerial photography on the coasts, right, or in the mountains where there's a lot of space, those are not things you have in the SFR industry right now at least not, you know, in mass. So we're not seeing a whole lot of drone photography for individual properties. Again, people, let's get professional photos of the inside of the house, right? Like that's where we need to start. Those are great technologies, great use cases.   I mean, eventually, what we'll see is we'll see people sending drones to a property to get a condition report and to video, the property and there'll be autonomous, they'll just, you know, or, or we'll show up, we'll let the drone go. And it'll go do its thing, that there's a use case, it's not, it's not inexpensive. And it's not the place where it can be scalable yet, but that is definitely the future of capturing property insights, data and marketing services. So I believe that there's a future for drones. I just don't think there's a use case for marketing a specific property roofs condition assessment. Absolutely. Absolutely.   Tom: Love it. And I guess the last one, I was gonna say isn't really much technology. And I think it's kind of the same answer as drone is talking just to my another agent locally is doing like sunset photography is like a big thing. Just the with the art. That makes sense. Yeah, yeah. Yeah. Probably. Yeah, Twilight photography is that much, it's something that you guys do a lot are probably more on the the direct to sale,   Kori: We do more of that under direct sale, it definitely makes your property stand out. What we can actually do and with our partners is we can virtually Create Virtual Twilight photography at a very reasonable cost. And you know, that's, that's also underutilized. But it is here at a point where the price makes sense. So I don't have the exact statistics right now they're out there, though. But properties that have a thumbnail with with a twilight photo, get more clicks, they get more views, and people spend more time on them. So I would I would promote that service of virtual dusk, photography, it's you know, you can tell you can't tell what, you know, what's the difference, right potential buyers, or potential renters go to look at it. What's important is that it's different. And they click on it, why they click on it, it doesn't matter if they say, Oh, this looks fake. You know, that's not a big deal, or is it fake? Like the question and that's okay, you just want something to differentiate. And I'm a firm believer that that can really make a difference. In fact, on our real estate direct side, with most of our packages, we include a virtual Twilight photo.   Tom: Those are my technology. How about other, I'm sure I'm missing some, but I'd love to hear other pieces of technology. That is how advanced we'll go into due diligence in a minute, but I guess for now, just specifically on the marketing aspects, and you can include SFR SFR, or, you know, direct to sell or not direct to sell but you know, I'm saying yeah.   Kori: So other technologies…. I mean, matter ports a big one for us, right? We work with matter port a lot. Zillow is also a 3d provider and, and there's a definitely use case there are a lot of our SFR institutional clients as well as midsize clients. They rely heavily on Zillow. And so having that Zillow 3d home tour will help other technologies I mean, we work now on the appraisal side as well. And so we're seeing the bifurcation of appraisal. So kind of splitting out of the   Tom: ….desktop is is a desktop appraisal?   Kori: Desktop survey. So right, yeah, exactly. Right. Yeah. So we're able to provide scans. And, and then people can appraise the property. So we're kind of the boots on the ground extension of their team to be able to provide that data for them. And it's not just the scan. It's also the data that's included in it. And so we're seeing a lot of change, rapid change in that space right now as well.   Tom: Huge cost saving versus sending a traditional where you could have a company like planet Matic just be the logistics and get out there and Yep, and do the capture.   Kori: It's a volume game, right?   Tom: That's right. That's awesome. How about specifically technology around the due diligence? How can this help investors?   Kori: So what we've done is well, you know, COVID hit right and everybody's scrambling like to be pivot to be this With that, like we've got contractors all over the country, we call them plan on tax and they're they're ready to be dispatched. Right? Like they need work. So they'll mask up, they'll wash hands, the whole thing, but what can we get out there to help our clients with and what we realized is planet Matic really was coming into the game or on the seventh or eighth inning, right? Like, there was an offer made and the property. They had an inspection, they they went through due diligence, financing, blah, blah, blah, blah, blah, blah, blah. And we come in after the property's been purchased, renovated, and it's ready for lease.   What we found was that our clients are having a hard time acquiring at a fast speed. That's the whole name of the game, and so far is how quickly can you build up your portfolio? How quickly can you scale it? Can you keep it efficient? And what we've done is, in 2020, we sat around said, what else can our team? Do we have boots on the ground everywhere? Can we put signs up? Can we put lock boxes in Can we put smart technology in these homes, and what we landed on was that the process for for the due diligence and for, you know, build for rent and seeing if if these properties are ready to lease is really outdated, we were having clients that were sending people in cars from one state to another just to look at properties potentially, to buy. And what we found was we were able to get out to these properties in 24 hours and provide the data back to the client 24 hours.   And when we go out to a property and due diligence, we can do a number of things. But what our clients really love is the property condition report first and foremost. And we have a light, standard advanced version of that. So just depends how many questions do you need asked, but there are things like what does the property smell like? Right, like how many doors and windows are there and then we're able to provide measurements with the 3d along with that property condition report that helped them scope out renovations help them figure out if it's if it's if it's a property that meets their portfolio standards, but most importantly, then they're able to utilize those 3d scans and potentially that floor plan to pre market and then market that property when it is ready for lease. So it's like we can get out there and get the whole package done. And it's really hands off for the individual, you know, homeowner or landlord or the institutional company or the mid sized company, it really helps them scale their operation. So they don't have to worry about that they have to worry about we need to acquire these properties, we need to get them ready for for lease and then we need to manage these properties. And that's really what these property management companies and owner operators really should be focused on.   Michael: No, this is awesome. Kory, I'm curious to know, in thinking about who your ideal client is, if I'm an individual owner, I'm looking at getting a property leased up or prepped for sale. You know, how should I be thinking about cost? And how should I be thinking about what services planOmatic could help me secure?   Kori: Well, I'm gonna invite you into our next exact meeting, because we're trying to figure out our ideal client profile as well. So maybe, maybe you can help us out there. But what we found is we so we work with a number of of well established institutional owner operators, but they weren't, they weren't that way when we started working with them. And we were in this game really early, we stumbled across, it was luck. I have a friend that tells me luck favors the prepared that I believe that's true. So you know, where we specialize is helping those small to mid sized companies that really want to get in to the SFR space, whether its management or owner operator, and help them scale their portfolios really high. I mean, does it make sense for a one off landlord potentially looking to get into the space to do this?   What I would recommend to someone who's new in the space is yes, get your hands dirty, right? Like, it might make sense to go there and take a look at it. If you are just getting into this and you've got one property, maybe you're buying a portfolio for properties, right? We just started Nestle fire fund a few buddies of mine. And we bought for four properties in Birmingham, we're closing on on July 23. We did utilize our services and it made sense. But we're really geared towards established companies that are kind of trying to get to that next level, whatever it may be, whether they're small want to get to medium, medium, large, large, super large institutional, that's where we help with the efficiency of their operation really dive in.   We've got a product called PlanOLabs. And we really dive into what what the operation looks like we build process maps, we recommend API integrations to help streamline the ordering and the asset delivery process. We take a look at how and where are you marketing your properties, and we actually perform studies is 3d making an impact on your properties, his professional photography or floor plans making an impact? And so you know, in in kind of talking out loud right now, I'm finding that yeah, it's the small, they want to get bigger. It's the medium they want to get bigger because we've seen it, we've seen our clients start small and grow to 10s of 1000s properties, you know, under management, and that's what that's where we like, you know, we exist to help our clients win. That's that's our purpose, and so seeing clients get to a next level. That's, that's what brings us here. You know, it helps us grow, right. And that's really fun for us too. But we really focus on the client and providing value so that our clients can scale efficiently.   Michael: That's great.   Tom: I'd love to hear about your SFR fund. You mentioned it. So have you guys always invested as well?   Kori: My first investment property was actually with my business partner out of college, we did buy a three unit rental in Grand Rapids, Michigan. That was two things that was the timing was perfect. I think that was 2005 or six.   Tom: Was this like a house hack where you guys were living in one of the units or   Kori: Yeah, we were living in one of the units we had some really interesting tenants we I remember my business partner showed up like Cheez Whiz on the shorts. In the closing, it was one of those It was a five year arm it was like it was it was perfect. And and we made it through right, because for some reason we we went on location and location doesn't take a dive as much and the rental market stayed strong. And you were able to continue to make our payments because of the rental income that we had. And so that was the first property we sold it probably six years later.   Since then, actually, when I moved to Boulder, I bought a place same thing lived there for a while as a condo then moved out, had tenants in there for a while, then I bought with my wife, we bought our first home, we moved to a bigger home and kept that home, right. And so it kind of like trickled along, you know, knew knew the process felt like I really had to know the process. But also I just believe in real estate as a great asset to hold short and long term. And so, you know, finally we said, hey, we've got all these intros, we know all these clients, we we have tools ourselves that will help us scale a portfolio. Let's start something and so we got six guys together. And in our first market is Birmingham. And we're kind of seeing that process live right now. It's so eye opening and while to be able to kind of walk in the footsteps of our clients Finally, and understand all the trials and tribulations that come with operating a portfolio. And we're just getting started. So yeah, it's been a lot of fun.   Michael: I'm curious. I mean, that sounds awesome. Have you made or implemented any process changes now being the end user of your own product? Did you recognize any gaps or any hiccups that that users were facing?   Kori: 100% 100% I mean, everything to me is the test, right? So we have someone outside of the businesses kind of handling the administrative stuff and scheduling. And so I said, Hey, here's what I want you to do, I want you to go place an order, pretend like you're a client, and you don't know me and just give me feedback. And and we were able to get such valuable feedback from that experience that we've already made changes to not only our product, but also our workflow and how we go about scheduling these things and notifying our clients about things and even registration on our site. It's it's absolutely invaluable to have people close to you that aren't afraid to give you their true honest opinion. And that know that you know, you're just going to benefit from their feedback. But, you know, it's been amazing to what do you say it's like,   Tom: Eat your own dog food.   Kori: Sure. Yeah, it's been, it's been a while to eat your own dog food in that respect.   Tom: I guess I got one more longer question, then we have some some quick, some fun quickfire. It's kind of like this or that type of questions. But what what's the PlanOmatic,   Kori: We are still so green as an SFR industry that we just see tremendous potential to grow within the industry. PlanOlabs is you know, and I mentioned that earlier PlanetOlabs is really was was born right at the end of the pandemic. And I think that that's really a lot of the future of our business is being able to help with the inner, you know, inside operation of of our clients and be able to walk through their footsteps and help them scale efficiently. And so, you know, again, anywhere from ordering an API integration to a business intelligence dashboard that gives them a perspective of their portfolio, what's happening, where and when doing studies on what types of marketing or due diligence processes work best for that client. even getting down to who does what along the way, in areas of the operation that may not have been updated, because that was just how we've always done things, right. So being able to say, what is it that you don't know you don't know? Maybe we can uncover something that will help you scale more efficiently.   So that's been big and then entering other verticals, eventually, we're sitting tight right now and so far, we love the space. We love the companies that are here. We love the the enthusiasm in conferences and an Iron Man and nrac coming up, coming up. Are you going?   Tom: I'm not we just had a meeting with the we will have a pretty big showing there but I will not be there.   Kori: Okay. All right. So I'll be there. And but we are you know, we are dipping our toe in that appraisal space that I that I did discuss earlier. So bifurcating that process desktop appraisers being able to be the extension of a team and gather the data on site so that people can do their work without having Having to leave their home. And then also getting into the insurance space. You know, that's, that's big for us. But our culture is also really important. I mean, sustainability is really important to us building a work workforce and workplace that, that thrives, that is excited to do what they do that feels a purpose. That's big for us too.   And then also building a workforce that is kind of more like a workforce that we the world that we live in, that's really important to us as well. So it's it's kind of inside out, we we believe that the improvements that we've make, you know, internally within the company definitely reflect outward, but from a product perspective, 3d is is really everything for us right now. Whether it be on the marketing side, or property insights, we're, we're all in.   Yeah, so so what we found is that property leads increased by 25%, with a 3d tour, and days on market, decrease 23%, when you have a 3d tour for that property, as well. So we're seeing tremendous value in 3d in the marketing space. And, of course, the operations.   Michael: Oh, that's so good to know, every owner out there listening to this should go push their property managers when they have properties vacant, to go get 3d pictures and 3d tours? Because I mean, the numbers don't lie.   Kori: Yes, they should. Now they, you know, they may be met with with resistance, because it's not free in that question of who should pay for it right? Should the owner pay for marketing services, or should the property management company pay, and you just mentioned in Portugal, it sounds like the agents aren't paying. Same thing with Australia, it's the homeowner that kind of pays to market their own property. And that's why you see so much better marketing come out of Australia is because the homeowners, like whenever we have an agent that comes to us says, Hey, this is my own property, surprise, they're like ordering everything they can that we offer.   We're gonna come to a time where it's gonna be the standard, or it's just gonna be those better property managers that understand the game and understand how to market properties properly, that are going to utilize it. And ultimately, when I mean, we're working with, with a cutting edge, national property marketing company that just actually got an investment to buy single family homes as well. And, you know, they understand how to market their property to kind of stepping up their game right now and including 3d and every everything they do. So we're starting to see it more as a standard for sure.   Tom: If you do it once on this turn, and you can, you know, use it for the next couple of turns, it's like, absolutely, yeah, as long as there's no like meaningful difference.   Kori: At least a couple years. I mean, you get to a point sometimes where you want to make sure that the carpet that's marketed in the photos is the carpet that's at the property, right. So like, typical lifetime, for a set of good photos, or 3d scan, maybe a couple years. Floor Plans are forever unless you knock down walls, right? So those always come in? Well, well, we see a lot, okay, here's, here's a little tidbit for the individual landlords out there. It's kind of a cheat, it's the property and may not be ready to fully market online yet, because maybe you're in the middle of a turn, maybe you're still renovating, maybe the tenants are still there. But you can pre market that property for lease using one good single primary photo and a floor plan.   And that gets leads and gets people interested, it's almost more mystifying because like people are like, Why is there only one photo that has generated so many hot leads for our clients, and they're able to actually reduce their days in between their vacancy days, by pre marketing that property online. And, and so if we're out there, for due diligence, we can take a single primary photo, right? We can create a floor plan, and we've already got the assets to pre market that property. And it's huge. That's like when we look at days on market, and we do studies, one client versus another. It's always the client that does the floor plans and has that single primary, that's pre marketing that kills it for days on market kills it like, like the least amount of days on market.   Tom: Michael, do you have any final questions?   Michael: No, that's great. I mean, we're gonna get Cory his contact information here at the end here. And I'm going to be reaching out to him because I've got some properties that different property managers to get some 3d floor plans drawn up for.   Tom: Alright, are you ready for some quickfire questions?   Kori: I'm in the hot seat. Let's do it.   Tom: Let's do it. Alright, so this is an either or questions. We got we got 10 of them. And let's do it. So consolidation or diversification?   Kori: Consoliversification.   Tom: Yeah, consoliversification. Trademark. Good. I like it.   High property taxes or high income taxes?   Kori: High income taxes.   Tom: High rent growth or low vacancy?   Kori: High rent growth, because nobody ever ran out of resources to provide a service or just not charging the right price.   Tom: Alright, I like it. Cash Flow or appreciation?   Kori: Cash flow all day. Cash is king.   Tom: Cash is king.  Debt or equity?   Kori: Well, when interest rates are below 3%, I'd say debt. So I'd go with debt right now. I'm personally refiling pulling cash out of my home so that I can To this SFR journey around   Tom: Yeah, me too. Single family or multifamily?   Kori: Single family all day.   Tom: Local or remote investing?   Kori: Remote because you can only get so big if you're local.   Tom: That's a good answer for the remote real estate investor podcast!   Michael: For the show, yeah.   Tom: Turnkey or massive project.   Kori: Turnkey.   Tom: Alright. Yep. final three questions. Unreal estate related. Midnight Oil or early bird worm?   Kori: Early Bird, which for some people might actually be Midnight Oil cuz I'm up about 4:30.   Tom: Yeah, yeah, that is getting after it. Text message or email?   Kori: Email.   Tom: And the last question, olive oil or butter?   Kori: Olive oil.   Tom: You did it You made it through. 4:30am are you getting a workout in is that this part of the routine?   Kori: You know, I get I get I have my coffee, which I am working. But I get quite my own, you know, six and three year old so my wife's also she's early she's out to work out but so I get my work in first and then I do work out. Right around six. So and you know, the key is to get to sleep early somehow.   Tom: For sure. Most definitely. Awesome, Kory. Well, thank you so much any so before we close out? How can people get a hold of planetOmatic? what's the what's the right way to get in touch?   Kori: Yeah, I mean, we you know, our website has all our contact info. But if you're looking to get in touch with me, my email is really easy. It's my first name at planOmatic.com. It's k o r i at planet Matic calm. My direct line is 720-414-2747. And I'm always looking to talk to people to you know, increase my network to just discuss SFR with people who are just getting in already established. I'll be down in IMS. I'll be at nrH C. I'll be at IMS down in Scottsdale in December. So I'm all over the place. You'll see me a lot but you know, anyone should feel free to email me. I'd love to start conversations.   Tom: Awesome. Awesome. Thanks for coming on.   Kori: Yeah, thanks, guys. That was a lot of fun. It was awesome. I've been looking forward to it. You didn't disappoint. So I hope to do it again soon.   Michael: Right, on.   Kori: Thanks, guys. Take care.   Tom: And as always, if you enjoyed this content, take a look at the podcast Subscribe, leave us a rating, all that good stuff. And we also still have a promotion running with Roofstock Academy. If you use the promo code, REMOTEPOD one word you take a discount off the purchase price. And as always, happy investing.   Michael: Happy investing.

Tune in as Co-founder and CTO of Honeycomb, an observability platform, Charity Majors joins Chris to drop some knowlege bombs such as: Thinking of observability as being about the unknown unknowns: Allowing for high cardinality, high dimensionality, ad hoc queries at any point in time. Comparing instrumentation to a muscle: It's a habit that needs to be developed and fostered. Sincere continuous deployment: 15 minutes or bust. And bunches more, since y'all know you hear her name come up at least once during every other episode! Honeycomb.io (https://www.honeycomb.io/) o11ycast (https://www.heavybit.com/library/podcasts/o11ycast/) Charity's blog (charity.wtf) (https://charity.wtf/) Charity on twitter (https://twitter.com/mipsytipsy) Charity's post on cost of not doing continuous deployment (https://charity.wtf/2021/02/19/how-much-is-your-fear-costing-you/) Charity's post - The Engineer Manager Pendulum (https://charity.wtf/2017/05/11/the-engineer-manager-pendulum/) Transcript: CHRIS: Hello, and welcome to another episode of The Bike Shed, a weekly podcast from your friends at thoughtbot about developing great software. I'm Chris Toomey. And this week Steph is taking a quick break, but while she's away, I was joined by a special guest, Charity Majors. Now, folks who've been listening to the show lately will know I've been mentioning one idea or another from Charity almost every episode these days. Charity's work spans from the deeply technical through to the deeply human. And across all of it, she brings such a wealth of experience in pragmatism while consistently providing grounded, actionable advice about how we can improve all aspects of our work. And to give a bit more context for those who aren't as familiar with Charity's work, she is the co-founder and CTO of Honeycomb, which is an observability platform that we talk about more in the episode. Charity is also a prolific blogger, tweeter and speaker, and general leaver of digital breadcrumbs for the rest of us to hopefully follow. And Charity is also one of the hosts of the o11ycast podcast. That's observability, o11y podcast. And in fact, in the intro to the first o11ycast episode, Charity provides a beautiful summary of her approach to the varied work that we do. Quote, "I'm someone who's always been drawn to where the beautiful theory of computing meets the awkward, messy reality of actually trying to do things." And that quote rang so deeply true to me when I heard it and really encompassed what I see across the variety of work that Charity has shared with us. And frankly, I've been so impressed with the quality and quantity of wonderful content that Charity has shared over the years. I was really just thrilled to get the chance to sit down and talk with her directly. So without further ado, here's our conversation with Charity Majors. Thanks so much for joining us today, Charity. CHARITY: Thanks for having me. It's great to be here. CHRIS: As I've mentioned on many an episode, I've been following your work for a while now. And at this point, I would say that just about every Bike Shed episode has a reference to you and some piece of work that you have put out into the world, whether it be a tweet or a blog post, or a conference talk or something. So I'm so grateful for all the work that you put out into the world and for taking the time to chat with us today. CHARITY: That's so exciting. Yay. I feel right at home here then. [chuckles] CHRIS: Fantastic. Well, I want to dive in. I think it's sort of the core of some of the conversation that we'll be having, which is around instrumentation and observability, and observability as a newer, noveler form of how we think about this space. But to give a bit of context, I was hoping you might be able to give just the quick summary for anyone who might not be as familiar with observability as a concept and what that means now, and Honeycomb as a product and how it offers affordances around observability and pushes that envelope forward. CHARITY: Yeah, I think of the observability as being about the unknown unknowns. For a long time, all of the complexity was really bound up in the app. You had the load balancer, you had the app, and the database. And all the complexity you could just attach to a debugger and step through it if you had to. But then we kind of blew up the app, the monolith, and now it's in services scattered to the winds, and you can't just trace it. And so observability is a way of passing that context along hop by hop so that you can actually slice and dice in real-time. And the hardest problem is not usually debugging the code. It's finding out wherein the system is the code that you need to debug. And observability, if you accept my definition, which is it's about unknown unknowns, that you should be able to ask any question of your systems, understand any internal state just by observing it from the outside, well, then a lot of things proceed from that, in my opinion. Like, you need to be able to handle high cardinality, high dimensionality. You need to be able to string together a lot of these high cardinality dimensions. You need to... any kind of schema or indexing scheme in advance is verboten because you don't know what questions you're going to need to ask. And so there's a lot that flows from that definition; arbitrarily-wide structured data blobs is the source of truth, et cetera. But at its heart, it's just about the concepts, that our problems are getting harder and harder. We don't get paged to go, "Oh, that again? Oh, that again?" CHRIS: [chuckles] CHARITY: Ideally, we fix those things. But we still get paged. What the hell is this? It's about allowing engineers, empowering them in a reasonable amount of time to be in constant conversation with that code that's out there in the world because most problems honestly we never get paged about. They're too subtle until they snowball, and they pick up other problems. It's like a hairball under your couch until it gets so big and so impacting that it actually does alert someone. And then you just start picking up the rock and be like, oh God, what's that? Well, we've never understood this. And that's why ops has such a reputation for masochism. [chuckles] CHRIS: Absolutely. There are so many little pieces in what you just said that really deeply resonate with me, although there is one facet of some of the way that you talk about observability that I find interesting. I'm someone who likes to cling to the perhaps unrealistic these days ideal of a monolith of what if we were to just keep everything in the same place and all the data lived together in one database, and I could have foreign keys, and consistencies, and asset compliance? CHARITY: Which you should do for as long as you possibly can. You should never impose more complexity on yourself than you absolutely need to. And I would say that it's never not better to have observability than the older paradigms of monitoring and so forth. Some of Honeycomb's biggest and best customers still use monoliths. But they still find it really valuable to be able to apply the principles. I think that it's the microservices revolution, if you will, that forced this set of changes. It was inevitable. The steps that I started talking about, like, somebody would have because the older way just became untenable when you started adopting containerization and a lot of these things that made everything suddenly a high cardinality including the number of applications you have. But it's never not better to have high cardinality tools and to be able to instrument your code for spans and tracing. Tracing is still valuable even in the monolith. CHRIS: Yeah. As I've observed and started to play around with Honeycomb, that's definitely what I've seen is I'm almost exclusively working in the context of monoliths and, like I said, clinging to them for as long as I possibly can, which isn't going to be forever. CHARITY: It's true. [chuckles] CHRIS: I recognize that truth, but already I see the value. And so Honeycomb is a platform that you've built that allows for this high cardinality, high dimensionality ad hoc queries at any point in time. And so the idea that I can come into the tool and say, "Huh, I've got a new novel problem today." I don't need to re-instrument my code. I can just ask a new question, and the system will responsively be able to answer that question, ideally. And that feels like it holds true in a monolith all the more so, like you said, in an SOA architecture. But even in my safe little playground of everything is in the same space, I still don't know how everything's working all the time if we're being honest. So being able to answer those questions feels meaningful. CHARITY: Totally. I think that one way of thinking about the SOA or microservices is that it pushes a lot of what was in the operations realm into a realm of development, and suddenly you're responsible for a lot more of the operating of your services, things like retries and backoffs, and load distribution, and thundering herds, and all these things that ops traditionally took care of. Well, now you have to think about them. So you need some ops tools, too. What I like about...of course I like everything about Honeycomb because we designed it for this problem. But it speaks in the language of variables, and endpoints, and functions, and not in the low-level language of proc IPv6 timeouts and stuff where I feel like ops has also traditionally been the translation layer between software engineers and their actual code in production. And it's time to start giving software engineers those tools in their own language. CHRIS: Yeah. I love that. And I'm very happy to have Honeycomb as part of an instrumentation stack, which actually shifts me to the next question, which as I look at Honeycomb, very quickly the first time I saw it, I was like, oh okay, this makes sense. I want this in the world. CHARITY: Oh, I like you. [laughs] Not all people are like you. CHRIS: It might have been my second or third look, but it was definitely...once I got it, I was like, oh yes, I absolutely want that. But now, the question that I have is I typically will have a collection of tools that exist in this space. And there's a weird Venn diagram overlap of well, there's logging, and there's error tracking, and there are APM performance tools, and there's metrics, dashboards. And my sense is that Honeycomb perhaps can or an observability tool more generally can subsume a bunch of those, but it's not clear to me exactly. I think I probably still want logging. I think I still want error tracking as a discreet service tool that I'm using but maybe not APM and maybe not metrics as a distinct thing. Maybe I can infer those from a tool like Honeycomb. But I'm wondering what's the current thought on that? CHARITY: Well, part of what you're seeing is just observability tooling is very new, and we haven't had time to grow up. And here I'm like, officially, we play very nicely with all other vendors, and none of us would ever try to compete or take away from each other's faces. But I do think that ultimately, logging pretty much the only real use case for it is security stuff, the security archiving, just keep every log light. It's gotten cheap enough, but it's not actually useful for debugging or understanding your system, not really. It's useful for compliance. It's useful for proving that you did something in the past. Most logs are just a pile of trash, but they can be useful trash. And I understand people's emotional want to hold onto them for a while, and there's nothing wrong with that. There's nothing wrong with keeping some trash around for a while, while you make it...[laughs] Sorry, not to totally slam on logs, but they are trash. CHRIS: I love the analogies that we're going for. [laughs] CHARITY: But the thing about observability is I do think the kind of center of the world is these arbitrarily-wide structured data blobs from what you can infer logs, from which you can infer metrics, from which you can roll-up. So I do think that well metrics are the right first tool for understanding infrastructure. Like if you're Amazon and you're responsible for all this hardware and stuff, you should be asking yourself, is my service healthy? But if you're someone who's writing and shipping code on top of that service you care about, can my request complete? What is my user's experience? And that's observability's territory. So I think that ultimately, I do think metrics, logs, and traces all get subsumed under the observability umbrella and performance management, too, if the tools get built correctly. There will still be use cases. They will just get smaller, for logs, for standalone metrics tools. Honeycomb just launched our metrics product. Metrics is like a 30-year-old piece of technology. Prometheus and Datadog are going to be the last best metrics tools ever built. We have wrung the water out of this laundry. [chuckles ] But we aren't trying to compete with that. What we are trying to do is give people an on-ramp into Honeycomb. They've got decades' worth of stuff. They've been corralling metrics, structuring them. You rely on them. You don't want to give them up. So yeah, let's feed them in. Let's give them an overlay. And number two, the more interesting use case for me is when you're a software engineer who's writing and shipping code, you do care about did the memory usage just triple, or is the CPU completely buzzing after I shipped my last change? But there's really only like three or four of those metrics that you really care about as system metrics. The rest are mostly legacy. CHRIS: I like the idea that aspirationally, Honeycomb is moving towards a place where given sufficient input data, given this arbitrarily-wide data blob with high cardinality, et cetera, that we can infer basically all of those others from it. But also speaking to also observability is somewhat new, and so we got to build a lot of product to get there and that idea that there is perhaps a space right now where you might be bringing together a few of these tools. But if there is a future world in which I can have one of these tools that just handles everything and tells me about my code and directs me to the line of code that I incorrectly instrumented, that would be wonderful. Happy to do the work in the interim to cobble it together from the pieces. CHARITY: The place in the meantime that we're at where all of these big vendors are acquiring other vendors and trying to put together...they're like, we have three pillars. Coincidentally, we have three products to sell you. It's like, it's not good for the users because when you're...like, you're sitting in the middle here. You've got your metrics dashboard. It's telling you that there's a problem. Okay, if you can't slice and dice and figure out what it is, you have to jump over into logs and visually correlate based on the times and hope no timestamps are wrong and try and find the thing. And then, oh, okay, so you want to trace it. So you've got to copy over and try and find that in your tracing product and hope that that would get sampled in. It's not good. You can't follow the question from the beginning. I have a problem to the end. I have a solution and back. And it's not linear. You're going to be following a trail; then you're going to need to back up, then you're going to find another trail. And then you're going to want us to zoom out and see who else is impacted. And you really can't back your way into that with different products. You have to start with the arbitrarily-wide structured data blob. What does confuse me is I know that New Relic is built on this. New Relic has these. And we almost didn't start Honeycomb because we were just like, edit data, and New Relic is going to figure it out. Here we are like six years later, and they still haven't fcking figured it out. [laughs] But like Datadog, they aren't based on that arbitrarily-wide structure, so they are really...and I know that they're trying to get...all of these big vendors are trying to get to where Honeycomb sits technically faster than we can grow up and become a business. CHRIS: The race is on. CHARITY: Yeah. It's fun. CHRIS: One of the related things that I've seen you talk about a few times is the idea that instrumentation is a muscle. It's a habit that needs to be developed and fostered, and that rings very true to me. At the same time, a lot of my instrumentation work has been more in a reactive space. If we're being completely honest, something went wrong; we can't figure it out from the information that we have available, so then we go in, and we add a new logging line. We wrap the code in some way. And so I'm wondering if you can talk a little bit more about that. What does that look like in practice or perhaps some examples or something? But how can we tease that apart and understand that a little bit better? Because it sounds wonderful to me. CHARITY: I think of instrumenting a lot like commenting your code. It's a way of thinking to the future and reverse engineering; what am I going to care about? What is someone else going to care about? And I really do think of commenting as just a less true version of instrumentation, honestly. It's you talking about what you think the code should be doing, but you've left production out of the loops. You don't know what the code is doing. [chuckles] But ideally, they're kind of the same muscle. It's why you're writing your code. You've just developed a monitoring thread almost in your brain. It's like, yeah, this is going to be valuable. Oh, this is going to be valuable. And so I do think that it's on vendors to make sure that we do as much for you as possible. And this, honestly, is the long winding journey to Honeycomb finding product-market fit, which took almost three and a half, four years. And for a long time, I was like, it's not magic. You have to understand your code. You have to blah, blah, blah, which is true. But also, we need to walk closer to the user. We need to make it easier. We need to do the beeline, which will initialize the event, pre-populate it with a bunch of stuff, create the framework so that all you have to do as a user is just printf now and then just stuff this in the blob, vendors making it as easy as possible, as automated as possible. We have more to do. We really should be pre-populating it with all of the language internals and all of the stuff about the environment. We'll just be glad to tap that well. But there's something that we can't do for you, which is understand what you're trying to do and what is important. Honestly, here's a story from the past. The reason that New Relic was so big, they hit the ground, and they super hockey-sticked everything was because they dovetailed with the rise of Ruby and Rails because Ruby allows for so much fcking monkey patching. Every web app looks the same. You can just be like, we assume all this crap, and so we could make it just like magic for you. You just install this library. Boom, you're off to the races. Well, try as you might, I want to say a type language like Go, you can't do that stuff with. You can't make it as magical. You have to think a lot more about how you're structuring things for better or for worse, which is why their growth slowed because those languages just aren't so popular anymore. So it's trade-offs all the way down. Yes, everybody should be an expert in forecasting the future and understanding all the subtle things that you don't know you're going to know, but you're super are going to want to know. But as you've discovered, most of your learning comes from being in the trenches, which is why it's so good for devs to be on call and be close to their code and be in this constant conversation with it because you develop a sixth sense. I can't tell you exactly why I know it's going to be a problem, but I'm just going to wrap it because I'm pretty sure it is. CHRIS: There was a tiny bit that I was hoping that you would have some very specific like, oh, you just do X, Y, and Z. I kind of knew that wasn't going to be the answer, but it also represents something that I so appreciate about your thinking and the work that you put out into the world, which is it's realistic. Sometimes you're like, you know what? There's going to be some tacit knowledge involved here. You got to put in the work. You got to learn the thing, and that's just true sometimes. And so I appreciate your willingness to be like yeah, you know what you got to do? You got to do the work. And then after that, you'll know...and so there's sort of a virtuous cycle that can happen here. There is a feature, as far as I understand it, of Honeycomb, too if I can briefly hype up your products slightly but the idea that you can observe the series of questions that another developer asks. So if they were in a debugging session, you can see like, oh, they asked this, and then they asked this, and then they filtered on that. CHARITY: It's like your Bash history but for debugging. [chuckles]. CHRIS: I want this for everything. CHARITY: Right? CHRIS: Let's have a shared hive mind of the developers on a team, both in terms of our observability tool but also just kind of everything. CHARITY: What did you do? CHRIS: Yeah, what did you do, and why? What were you thinking? I saw you went down a road there, but then you stopped and backed up, and you went a different way. That's interesting to me. CHARITY: This is why we keep trying to build things into the product that will incentivize people to write texts about what they're doing, whether it's retroactively applying tags or writing a breadcrumb to yourself. Why was this meaningful? As you're putting it in your bookmarks, why are you putting it in your bookmarks? Collaboration is just as much about collaborating with your past self and your future self as it is with the rest of your team. I don't remember why the fck I did that two years ago. I don't know. I don't know why I did that two months ago. But the more you can leave breadcrumbs for yourself and then surface that to the team, you're right; it's transformational. I wanted this so selfishly because I have never been that person on the team who loves graphs. I hate graphs. I don't think visually very well at all. I've been working with my friend, Ben Harts, off and on for like 10, 12 years now. He's always the person I've hired repeatedly. He's always the person who comes in and makes the graphs. And then I look over his shoulder, and I bookmark them. I can be up all night making the perfect dashboard. And then I'm like, great, mine. [chuckles] So there's room in the world for both of us. But the point is that not all of us should have to go through that effort. [chuckles] We should be able to learn from each other. Only one person should ever have to have to craft the perfect query, and then the rest of the team should be able to effortlessly piggyback on it. CHRIS: Yeah, absolutely. And again, I want that but for everything. I dream of a future in which that's true. CHARITY: And so much of debugging is this wandering path where you go down the wrong place, and you need to be able to zoom back to all right; where did I first know that I had a beat on it? CHRIS: There's a corollary that I see to pair programming where one of the things that I find so valuable is, what Google query do you type in when you hit that wall? When you're like, oh, this isn't working as I'm thinking, and then you type something and I'm like, whoa, wait, I wouldn't have even thought to ask that question of the internet. CHARITY: Oh, I love that. That's fantastic. CHRIS: But now you've productized that, and I love that. So thank you for building that thing in the world. CHARITY: Excellent. CHRIS: Shifting gears slightly, one of the other themes that you really pushed for in the world is the idea of continuous deployment and not like yeah, you should ship your code pretty quickly after you merge it, but true, sincere continuous deployment. CHARITY: 15 minutes or bust. CHRIS: 15 minutes of bust, test in production. There are some really wonderful if we're being honest, scary themes that you talk about. I love the ideas that you're putting out there, but they're probably the things that I look at, and I'm like, ooh, that seems like a whole thing right there. CHARITY: It assumes a lot. Let's put it that way. It assumes a lot. CHRIS: It definitely does that. I desperately want to get to that world. I want to get to the place where there's that confidence. And similarly, there's a theme that you've talked about around Friday deploy freezes and why that's not a good thing. And the empathy for humans that part's good, but maybe we're applying it in the wrong way if we say we're not allowed to deploy code on Friday. Because it's like yeah, deploying code is terrifying and scary. No, let's solve that problem. But I wonder if you can talk a little bit about that. How do you get there? How do you get to the place where continuous deployment is a realistic outcome for you? CHARITY: Yeah, that's a very good question. There are no easy answers, unfortunately. And the answer is always going to depend on where are you starting from? Are you starting from a clean slate? Are you starting...a lot of the advice that I give sounds like Looney Tunes to someone who's coming from enterprise because they're just like, "You don't understand the constraints that I am operating under." And I'm like, "Yeah, you're right. I'm not of your world. That probably shows." [chuckles] So I think the easiest way, though, is always when you're starting a new project that what you do on day one would be to set up your CI/CD and deploy it to prod before you've even started building. My favorite analogy to that is to like...you know the myth about Alexander the Great and his horse how when he was a little boy he would pick it up every day before he had breakfast? And so, by the time he was an adult, he could pick up his horse because he picked it up every day, and it was never hard. When you start deploying that way, it's never hard. When you're just like, okay, anytime this gets above 10 minutes, we're going to put in a couple of hours of work, and it's never hard. It's just the easiest thing in the world. And everything's easier because you get to watch what you're doing and in real-time, and you develop that muscle of I'm merging it to main. I'm going to go look at it in a couple of minutes. And you don't feel done in your gut until you've looked at it. And that's doing it on easy mode. And you can do this in a hybrid way. Even if you have like, well, I'm paying for a deploy. Nobody is saying you have to sign up for a long, painful deploy process when you got to spin up a new project. And I've seen it gain momentum. If you start something that's clearly the new way, everybody sees how fast this team is executing. Everybody wants a piece of it. And so you start learning from the way that you are able to do it in your unique environment. You're the best evangelist to the rest of your team members because you know the subtleties. You know the problems. So that's the easy answer is start fresh. [laughs] CHRIS: [laughs] That makes sense. I do, again, I appreciate the pragmatism or the realism of the way that you approach a lot of the topics. CHARITY: Another answer, though, it's just that the engineering work involved in taking a deployed pipeline down from hours, days, to 15 minutes it's just engineering work. It is just labor. It can be done. The political problems are the hard ones. I mean, in the past, sometimes our deploy probably would get up to two or three hours, and we were just like, oh God, this is not…put in the work. You just start instrumenting your pipeline, and you start looking at where the tests are taking time. And it will pay dividends every bit of time that you pay down, which is why I really see these long…our own pipelines is it's a vacuum of engineering leadership that they've allowed it to happen because there's nothing fancy about it. You just put in some work. CHRIS: Yeah, the solvability of the technical challenge feels very true, but what you're saying of it's people problems which again, that's always true of the tech stuff. CHARITY: It is people problems, but I also hate it when people are just like, oh, it's people problems. That means mysterious and unsolvable. Now, most of the time, when you see this, it's a lack of collective confidence in themselves. They see this as being as just for the elite engineers, or only ex-Googlers are allowed to do this or something. Or they go to conferences, and they hear about it, and they're just like, God, I wish I was allowed to do that, or I wish we could do this. But the thing is that engineers have more power than they realize. We build these companies. They wouldn't exist if it's not for us. We have all the power if we just choose to use it. I know that a lot of these people who I've talked to that were just like, "Oh, I wish we…" I'm like, "Have you ever lobbied for it?" And they're like, "No, I just know we could, or that's someone else's decision." I'm not going to promise you that you can get whatever you want. But I promise you that if you start speaking up if you start talking to your colleagues and being like, "Wouldn't it be nice?" And they start speaking up...if a quarter of the engineers want something in the company, it gets done. [chuckles] CHRIS: That definitely feels true. And to the topic of actually lobbying for this and having the hard conversations internally and working on the people problems, you have done, I think, a really fantastic job of providing actual benchmarks in terms of timing and what does this look like as a practice and what are the multitasks? CHARITY: It's so expensive. It's so costly to organizations. And it's the easy answer for any engineering leader to be like, "Well, we need to hire." That is the laziest answer in the world. You probably don't. You probably just need to fix your CI/CD system and then bask in the resources that you suddenly freed up. [chuckles] CHRIS: You have a wonderful blog post that really I think does such a good job of highlighting the cost that you're talking about there, the human costs for every slowdown in your deploy process, it has this downstream ramification. And having that as sort of a piece, a bargaining chip in the conversation of here's a voice that is saying a very clear thing about this cost of not doing this work, which granted, it's always trade-offs. Everything is an optimization. But here is a way to actually measure the cost of not going with this approach. And again, I appreciate you're putting that out there in the world so that the rest of us can be like, "Look, on the internet, it says so." CHARITY: [chuckles] Exactly. I'm happy to be the internet for you. But it's so true because other people in your business don't want you to suffer too, either. They don't want everything to get slow. They just aren't equipped to understand the cost of this slowness the way that engineers are. And I feel like sometimes this is...it's like we're always lamenting like, why does product get to own all the engineering cycles? Where aren't we allowed to do all this other stuff? I promise you're allowed to. You just have to make the case because the case is righteous and justified. But you have to explain to them the cost that it's incurring your organization in terms of your ability to execute and in terms of your ability to hire and retain people. You just have to explain those costs. And engineers are just like, "Well, we only say it once, right?" Well, that's not how you win arguments. You have to say it. You'll probably lose. And you say it again, and you'll probably lose. You say it a third. And you will win eventually because you control all of the creative labor of the technical organization. So just make the fcking case. [chuckles] I don't know. I make it sound simple; it's not. CHRIS: I love the sound bite of the cause is righteous, and that is the kernel of the thing here, which is like, just to be clear, this is a virtuous path that you were going down, battle for it, work towards it, absolutely. So I think a related topic here, so continuous deployment is one of those things that you want to get to and a practice that you want to evolve to. But in exploring some of your other work, one of the things that I was exposed to is the DORA metrics, which is not something that I hadn't seen before. But for anyone who's unfamiliar, the DORA metrics is a set of four key metrics to track developer and team productivity, so their deployment frequency, lead time for changes, change failure rate and the time to restore the service. And they are deeply interesting because frankly, I have for a long time felt like developer productivity was not really a quantifiable thing. CHARITY: It's not, yeah. CHRIS: Individual developer productivity I still feel like this is a bad thing. Don't do that. But team productivity these metrics actually are like oh, actually, as I look at those, those seem like the good ones. We should do that. I'm wondering, what does that look like in practice when you see that actually employed within an organization? What are the feedback loops, and how does this appear in the world? CHARITY: Yeah. We all owe a huge debt of gratitude to Jez Humble, Gene Kim, and Nicole, who worked on this for years and got this out into the world, just putting some actual research behind the stories that we were telling ourselves about productivity. And people who haven't read Accelerate...a lot of people are always asking me, do we have any stories? Do you have any research? Do you have any proof or something? I just always point to the book Accelerate. That's where it all comes from. Yeah, it's true because it's such a noisy world. When you're an engineering org, and there's just so much going on, and there's so much stuff that bugs you personally, and some of the stuff that you have true beliefs about. And it's hard to just cut through the noise. And I feel like that's the great gift of the DORA metrics. If you start focusing on one of them, you will lift your org out of poverty, and the others will get better too. And it provides just this wonderful focus point for teams that aren't sure where they stand or aren't sure how to get better because it can be so mystifying. When you're in the trenches, and you're just like, why does everything feel so hard? Why is it that we thought this would take two days, and here it is two months later, and we can't ship anything? And it feels like the more we ship, the farther behind we get. These are the beacon of hope. It's like, you pay attention to these, your lives will get better. You can dig yourself out of this ditch. That's certainly been true for the teams that I've been on. And high-performing teams, I think we all have this idea in our heads that high-performing teams are ones where the great engineers join when in fact, those great engineers could join your team, and they wouldn't get any more done than you are. Because most of our productivity is defined not by the data structures and algorithms that you know but by these social-technical systems that we swim in every day, it's the water around us. It's the friction involved in getting that code to production. If it takes the magical engineer from Google 24 hours to get their code changed out, well, they're not a member of a high-performing team either. You mentioned earlier all these people are out there who haven't experienced a world like this don't live in a world like this. And in my experience, they often lack a lot of confidence because they don't think they're that good, or they don't think that they can have nice things. And the DORA metrics that's your ticket to a better life. It's like go to college and graduate because it kicks off these virtuous feedback loops, these cascading cycles of things getting better for everyone and people getting more excited and energized. And they just don't get burned out by shipping too much code. They get burned out by not being able to ship code. And if you're a leader in any type of organization, and I don't just mean manager, I mean any type of senior engineer or manager or whatever, then it's part of your job to pay attention to these metrics, lobby for them, track them, track them on your own if you must, and try to make them better because every engineering team has two customers or two...whatever. I'm blanking on the word. But it's your customers and your engineering team. You're responsible to both of them. And I've never seen one of those sets deliriously happy and the other set miserable. They tend to rise and fall in tandem. CHRIS: I'm just nodding along for anyone in the audience who can't see what my head's doing. But I love so much all of the things that you're saying and, again, the passion and conviction that you bring to this conversation because these are amorphous, hard to pin down ideas. But I appreciate the North Star that you're setting across all of these different things that as I'm reading, I'm like yeah, that sounds true. I want that. Those things are the things that I want. But interestingly, one of the other threads that I see weaving through a lot of your work is obviously we've talked a bunch about just deeply technical topics thus far, but also a lot of your work spans across to the interpersonal. And frankly, even dividing in that way is not representative of the world because it's a Venn diagram mishmash of some days it's technical, some days it's personal, some days it's both. But one of the things that you've talked about is the engineer manager pendulum which I find super interesting. I think every engineer at some point has that question, that internal oh, do I want to go engineer track or manager track? And this distinct idea or the idea that management is a promotion and any other movement would be different, and you have wonderful things to say about that. The other thing that you've pointed out is that former managers can often make great engineers after the fact because of the earned empathy that they have now from looking at things from a slightly different angle. CHARITY: Amazing engineers. CHRIS: But I'd love to hear a little bit more of your thoughts on that because I think it's such an important space, and I've definitely previously operated under I'm an engineer, and then I guess I got to be a manager, and then I guess I don't know where I go from there, but it's this very linear path. And you shook that worldview of mine, and again, I appreciate that shaking. But yeah, I'd love to hear a little bit more about that. CHARITY: The best people that I've ever worked with have been engineers who had been managers for a while and then went back to engineering, and it's not just empathy, although there's a lot of that too. It's also a deeper understanding of the business and the reason that we do things. So much of being a powerful engineer is choosing the right work to work on so that you get a lot done very efficiently and quickly, and you don't spend a lot of time just foundering, which you've mastered, and you know the basic technical principles. And how do you get better? A lot of it is just getting better at identifying what to do and what not to do because we have to not do so much more than we can ever do in order to move forward. I wrote a blog post as a present for a friend of mine who was a director of engineering at the time, and he was suffering. He was just miserable, and he kept thinking about going back to engineering, just kind of dragging his...because he wasn't in an org where that was really celebrated or anything. When you've been there from the beginning, you built the organization; you're like a senior director and everything. It feels like a long way to fall. And I wrote that post for him. And he did end up going on to be an engineer after that. And he was so much happier. But I think he was surprised at how he didn't fall at all. He actually probably had...I think the engineers had a higher opinion of him afterwards when he was one of them again. And he still had this vaunted voice because he could speak to how the system had been there since the beginning. And he basically got to look around and look out farther than the engineers who were heads down every day and go, "This is going to bite us. I'm going to take a small team. We're going to do this forward-looking security product." I don't want to identify details, but that for me really just kind of cinched...It was like the more we can strip hierarchy out of these discussions; the healthier everyone's going to be because we're just monkey brains. And the monkey brain in our skull hates losing hierarchy, hates losing power or stance or anything. And I think that the thing that you learn after you've been a manager is a lot of it is just the wizard behind the curtain, the idea that you have more power as a manager. You have more of some types of power, and you have a lot less of other types. And you're just as constrained as the engineers but in other ways. And the path moving forward is not to dominate people or be above them but to combine your powers for good and self-sort to find a place that actually gives you the most joy. CHRIS: It's a wonderful philosophy. And actually, a thing that you said in there really stuck out to me, which was you wrote that blog post as a gift to someone, and that is such a kind thing to do. And it also, again, reflects what I see in your work overall. You're really clearly leaving a trail of breadcrumbs behind you to help other folks that are traversing a similar path by questioning aspects of it. Or how do we do this well? Why is everyone sad, and why is it bad? And so again, I so appreciate all of that work that you've done. CHARITY: I think that that comes from my lifetime in the trenches of operations. [chuckles] Ops is notorious for the pain that we bring upon ourselves and try to solve. But I would just like to add a pitch out there for other ops engineers of the world and our colleagues. I was fortunate enough to rise up through the ranks in organizations that really respected operations. We always felt we ruled the roost. We felt like we were way above all the other developers. We got to say what went into production and what didn't. And I feel like ultimately...if you have to have an imbalance of power, I think that's slightly healthier than the developers ruling the roost. Ultimately, there shouldn't necessarily be any imbalance of power. But I just want to pitch it; this whole no-ops thing really got my goat for a while there because operations is just the engineering workaround delivering value to users. I think the second wave of DevOps is now about okay, software engineers; it's your turn. It's time to learn to write operable software. And so I just wanted to throw in my hat in the ring for all the ops people out there. You're just as good. You're just as good as anyone else. [chuckles] CHRIS: I mean, it's sort of a theme that I've seen in your writing of everybody's doing good, important work and breaking down hierarchy and just collaboratively moving in the same directions and trying to choose the right North Stars to aim towards. And yeah, it's all fantastic. And so with that, I think we probably reached a perfect spot to wrap up. But Charity, if folks want to keep up with more of your work online, where are the best places to find you? CHARITY: My blog post is at charity.wtf, and I'm @mipsytipsy on Twitter, and of course Honeycomb.io and our blog. CHRIS: We will include links to all of that and many of the blog posts, and other podcasts interviews that you've been on, and a bunch of just various things that I collected as I was preparing for this episode because, again, you've produced such a wealth of information on the internet that I want to point as many folks as possible towards those things. But yeah, thank you so much for taking the time. CHARITY: My pleasure. CHRIS: The show notes for this episode can be found at bikeshed.fm. STEPH: This show is produced and edited by Mandy Moore. CHRIS: If you enjoyed listening, one really easy way to support the show is to leave us a quick rating or even a review on iTunes,; you as it really helps other folks find the show. STEPH: If you have any feedback for this or any of our other episodes, you can reach us @bikeshed or reach me on Twitter @SViccari. CHRIS: And I'm @christoomey. STEPH: Or you can reach us at hosts@bikeshed.fm via email. CHRIS: Thanks so much for listening to The Bike Shed, and we'll see you next week. All: Bye. Announcer: This podcast was brought to you by thoughtbot. thoughtbot is your expert design and development partner. Let's make your product and team a success._