Podcasts about service operations

Pippa Hudson speaks to Lebuhang Mosia, from the Hisense-Northlink Technical Academy and Antonio Arendse the deputy director of Service Operations at Hisense SA about the new facility at the Belhar campus. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle driven. Popular features include a daily profile interview #OnTheCouch at 1:10pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wealth & the environment. Thank you for listening to a podcast from Lunch with Pippa Hudson Listen live on Primedia+ weekdays between 13:00 and 15:00 (SA Time) to Lunch with Pippa Hudson broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/MdSlWEs or find all the catch-up podcasts here https://buff.ly/fDJWe69 Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

Send us Fan MailIn this episode of the WTR Small Cap Spotlight, Drone Volt Chairman Stefano Valentini joins WTR's Senior Equity Research Analyst Dr. John Roy and Tim Gerdeman to discuss the company's solid first half 2026 results and its strategic evolution toward higher-value Drone-as-a-Service operations. The conversation covers Drone Volt's position as an aeronautical manufacturer specializing in professional civilian drones and artificial intelligence, its global footprint spanning France, Benelux, Canada, Denmark, the Netherlands, the United States, and Switzerland, and how its turnkey business solutions and drone pilot training offerings are driving the shift to a more recurring, service-oriented revenue model. 

Patrick K. O'Donnell explores the 1864 Dahlgren Raid, a failed Union "decapitation raid" intended to burn Richmondand assassinate Jefferson Davis. In response, the Confederacy intensified its Secret Service operations, employing spies, coded telegraphy, and influence campaigns to undermine Lincoln's 1864 re-election. They funded Northern "Copperhead" editors to promote peace while John Singleton Mosby's rangers disrupted Union logistics. This era also featured author Herman Melville, who embedded with Union cavalry to document the terrifying reality of fighting Mosby's elusive, pistol-wielding irregulars who dominated the headlines of Northern Virginia. (3)1865

Send us Fan MailIn this episode of the Talking Pools Podcast, host Natalie Hood of The Grit Game sits down with Adam Beech, founder and CEO of PoolBrain, for an in-depth discussion about the operational challenges facing modern pool service companies and the technology being developed to solve them. Adam shares his journey from operating a 20-truck pool service company in Phoenix, Arizona, to creating one of the industry's fastest-growing software platforms after realizing that technician accountability, customer retention, and operational scalability were problems traditional management methods could not fully solve. The conversation explores PoolBrain's latest breakthrough: fully automated LSI (Langelier Saturation Index) chemical dosing. Adam explains how PoolBrain now integrates with the Arenda calculator to automate complex water chemistry calculations, allowing companies to establish their preferred LSI methodology once and have the system consistently execute those calculations for technicians in the field. The result is reduced training time, increased consistency, improved water balance, and fewer chemistry-related mistakes. Natalie and Adam also discuss one of the industry's most persistent challenges: technician turnover. Adam explains how PoolBrain was originally built to solve the difficulties of managing field technicians, maintaining service quality, and scaling operations without increasing administrative burden. The discussion highlights how automation can reduce training requirements, standardize procedures, and help companies maintain quality regardless of staffing changes. The episode takes a deep dive into the growing role of automation in pool service operations, including: Automated chemical dosing  AI-assisted tablet recommendations  Customer communication systems  Route management  Billing automation  Service verification  Preventative maintenance alerts  Equipment monitoring  Inventory management innovations Adam explains how modern software is shifting pool companies from reactive management to proactive operations by identifying problems before they become customer complaints. Examples include tracking PSI trends to detect clogged impellers, identifying recurring chemistry issues before pools turn green, and automatically notifying customers when routes change. One of the most anticipated segments focuses on PoolBrain's future inventory management system. Adam outlines a vision of fully automated inventory tracking that follows products from supplier purchase to truck stock to chemical consumption at individual pools. The goal is a closed-loop inventory ecosystem that dramatically reduces waste, improves accountability, and eliminates countless hours of manual inventory management. Natalie also challenges Adam on several common industry myths, including: "Software is only for large companies."  "All pool software is basically the same."  "Technicians hate software." Adam explains why smaller companies often benefit just as much as larger operations and why modern pool software is evolving far beyond simple digital service logs into comprehensive operational platforms. The discussion concludes with a look at the future of the industry, including remote equipment monitoring, automated chemistry management, AI-assisted operations, integrated supplier purchasing, and the increasing role of data-driven decision-making in pool service businesses. Adam shares his belief that many operational tasks currently performed manually will become fully automated within the next five years, allowing service companies to focus more on customer relationships and business growth. Whether you're a single-pole operator, route manager, service technician, or owner of a multi-truck operation, this episode offers a fascinating look at how technology is reshaping the future of pool service.Key Topics Discussed The origins of PoolBrain  Technician turnover and accountability  Automated LSI dosing  AI-driven chemical recommendations  Customer communication automation  Service verification and photo documentation  Inventory management and purchasing automation  Operational scalability  Customer portals and self-service tools  The future of AI in pool service  Remote monitoring and predictive maintenance  Why software is becoming essential for competitive pool companies GuestAdam Beach Founder and CEO of PoolBrain, former pool service company owner, and software innovator focused on solving operational challenges within the pool service industry.HostNatalie Hood Director of Education and Events at The Grit GameLearn MorePoolBrain Official Website#TalkingPools #PoolBrain #PoolService #SwimmingPoolIndustry #LSI #PoolChemistry #PoolTech #PoolBusiness #PoolIndustryTechnology #AutomationInPools Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

What does it take to manage truly complex service operations without losing commercial control? In this episode of Inside SAP S/4HANA Cloud, host Anastasia Zvonov sits down with SAP experts Abhishek Shimoga Ramesh and Gert Tackaert to unpack Service with Advanced Execution: a powerful capability in SAP Cloud ERP Private that unites Maintenance Management and the Service module into one seamless end-to-end process. They explore the four dimensions of service complexity, who this solution is built for, and why moving to SAP S/4HANA Service is a true business transformation, not a configuration switch. The episode also covers how finance innovations like event-based revenue recognition bring real-time insight to service operations. Follow Inside SAP S/4HANA Cloud on Spotify and Apple Podcasts. Show Notes:

Kevin recaps his attendance at the 20th Anniversary, Rush Enterprises Tech Skills Rodeo (TSR) this past Sunday thru Tuesday in Nashville, Tennessee, at the Gaylord Opryland Resort and Convention Center. While at the TSR Kevin spoke with Victor Cummings, Vice President, Service Operations, Rush Enterprises about the competition, employee retention, mentoring programs, internship programs and an innovative program for trade school students. Robert LaValley, Heavy Duty Technician from Flagstaff, AZ., stopped by to talk about his participation and being a finalist in every competition since the first TSR in 2006. 

Kevin recaps his attendance at the 20th Anniversary, Rush Enterprises Tech Skills Rodeo (TSR) this past Sunday thru Tuesday in Nashville, Tennessee, at the Gaylord Opryland Resort and Convention Center. While at the TSR Kevin spoke with Victor Cummings, Vice President, Service Operations, Rush Enterprises about the competition, employee retention, mentoring programs, internship programs and an innovative program for trade school students. Robert LaValley, Heavy Duty Technician from Flagstaff, AZ., stopped by to talk about his participation and being a finalist in every competition since the first TSR in 2006. See omnystudio.com/listener for privacy information.

Kevin recaps his attendance at the 20th Anniversary, Rush Enterprises Tech Skills Rodeo (TSR) this past Sunday thru Tuesday in Nashville, Tennessee, at the Gaylord Opryland Resort and Convention Center. While at the TSR Kevin spoke with Victor Cummings, Vice President, Service Operations, Rush Enterprises about the competition, employee retention, mentoring programs, internship programs and an innovative program for trade school students. Robert LaValley, Heavy Duty Technician from Flagstaff, AZ., stopped by to talk about his participation and being a finalist in every competition since the first TSR in 2006. 

Kevin recaps his attendance at the 20th Anniversary, Rush Enterprises Tech Skills Rodeo (TSR) this past Sunday thru Tuesday in Nashville, Tennessee, at the Gaylord Opryland Resort and Convention Center. While at the TSR Kevin spoke with Victor Cummings, Vice President, Service Operations, Rush Enterprises about the competition, employee retention, mentoring programs, internship programs and an innovative program for trade school students. Robert LaValley, Heavy Duty Technician from Flagstaff, AZ., stopped by to talk about his participation and being a finalist in every competition since the first TSR in 2006. See omnystudio.com/listener for privacy information.

Today's guest is Steve Taczala, VP of Service Operations at Impact Networking. Impact Networking is a managed service provider founded in 1999, with more than 20 US offices, supporting organizations in IT, cybersecurity, and applying AI to business operations. Taczala brings extensive experience in managing MSP service operations and improving IT workflows. Steve joins Emerj Editorial Director Matthew DeMello to discuss how enterprise teams can reduce ticket noise, prioritize actionable incidents, and prepare service desks for AI-driven operations. Steve also shares practical strategies for staging platform migrations, implementing intelligent ticket routing, and using AI to enhance team efficiency and the overall customer experience. This episode is sponsored by Xurrent. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

In today's high-volume service environments, the smallest misstep can erode both efficiency and customer trust. In this episode, Eric Rivas, Director for Service Repair at Electrolux, joins Emerj Editorial Director Matthew DeMello to share how frontline data and technician expertise can be better captured, organized, and applied to deliver consistent, first-visit success. Rivas advises service leaders on best practices for approaching the challenges of tribal knowledge transfer, skill development, and diagnostic accuracy in large service organizations. He also breaks down the build-versus-buy dilemma facing many service leaders when it comes to new technology—and why effective partnerships often prove more valuable than internal development. Listeners will gain insights into balancing efficiency with reliability, empowering frontline teams, and building long-term trust with customers at scale. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast! This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

In this episode of UNSCRIPTED, host Sarah Nicastro welcomes Mark Florio, Senior Director of Global Robotics Service and Support at Medtronic's Robotic Surgical Technologies division, to explore 10 success factors for complex global service operations. From centering around customers and building service as a business to managing internal relationships and maintaining team motivation, Mark shares invaluable insights drawn from decades of medical device industry experience. 

As the number of fines issued to motorists for unlawfully using bus lanes increased by 34% in the capital last year. Are motorists taking the law seriously when it comes to driving in bus lanes? Is more enforcement needed and do we need more or less bus lanes to help tackle the problem and efficiency of bus services in Dublin? Joining Pat to discuss further was Gwen Morgan, Director of Service Operations at Dublin Bus

What would happen to your business if your customer service operations went down right now? Do you have the tools and strategies in place to handle a sudden crisis, or would your contact center be scrambling to meet demand?Today, we're discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service operations with John Finch at RingCentral. We'll explore key strategies for building resilience in customer service, particularly in response to recent IT outages.John Finch leads product marketing at RingCentral for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.RESOURCESRingCentral: https://www.ringcentral.comRingCentral's 2025 Trends Report:https://www.ringcentral.com/us/en/blog/the-state-of-ai-in-business-communications-key-insights-from-ringcentrals-2025-trends-report/Don't miss Medallia Experience 2025, March 24-26 in Las Vegas: Registration is now available: https://cvent.me/AmO1k0Use code MEDEXP25 for $200 off registrationRegister now for HumanX 2025. This AI-focused event which brings some of the most forward-thinking minds in technology together. Register now with the code "HX25p_tab" for $250 off the regular price.Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnowThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What would happen to your business if your customer service operations went down right now? Do you have the tools and strategies in place to handle a sudden crisis, or would your contact center be scrambling to meet demand? Today, we're discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service operations with John Finch at RingCentral. We'll explore key strategies for building resilience in customer service, particularly in response to recent IT outages. John Finch leads product marketing at RingCentral for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market. RESOURCES RingCentral: https://www.ringcentral.com RingCentral's 2025 Trends Report: https://www.ringcentral.com/us/en/blog/the-state-of-ai-in-business-communications-key-insights-from-ringcentrals-2025-trends-report/ Don't miss Medallia Experience 2025, March 24-26 in Las Vegas: Registration is now available: https://cvent.me/AmO1k0 Use code MEDEXP25 for $200 off registration Register now for HumanX 2025. This AI-focused event which brings some of the most forward-thinking minds in technology together. Register now with the code "HX25p_tab" for $250 off the regular price. Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Download “Joe's 12 Best Business Automation Tricks To Increase Revenue” from https://automatingsuccess.net/  Benjamin Houssa (https://www.linkedin.com/in/benjamin-houssa-2724406/) is the Vice President for Robotics of Echo Incorporated and Jake Gaylord (https://www.linkedin.com/in/jake-gaylord-34490b10/) is the Director of Service Operations IPE of Echo Incorporated. Echo Incorporated is a worldwide leader in professional-grade outdoor power equipment for more than 40 years. Through forward-thinking market research, engineering expertise and acknowledgment of customer needs, they've innovated upon and pioneered ground-breaking products—moving sports-turf and driving-range management into a new era. In this episode, Brian, Benjamin, and Jake discuss: 1. Why Automation Can Never Stand Still 2. Automation Isn't New 3. Harnessing Feedback: The Key to Evolving Automated Systems 4. Why Smaller, Smarter Automation Beats Big Machines  5. Solving Automation Pain Points, Not Just Selling Solutions Website: https://echorobotics.com/en-us/  Facebook: https://business.facebook.com/ECHOrobotics  X (Former Twitter): https://x.com/EchoRobotics  Instagram: https://www.instagram.com/echorobotics  Youtube: https://www.youtube.com/channel/UC9GQBF43mxU3i-A3MEPnJdg/videos  Benjamin's LinkedIn: https://www.linkedin.com/in/benjamin-houssa-2724406/  Jake's LinkedIn: https://www.linkedin.com/in/jake-gaylord-34490b10/  Connect with Joe Langton and Automating Success: Website: http://AutomatingSuccess.net   TikTok: https://www.tiktok.com/@automatingsuccess Instagram: https://www.instagram.com/AutomatingSuccess YouTube: https://www.youtube.com/@automatingsuccess

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Ben Williams, Director of Service Operations for Americas at 3D Systems, for a conversation around his advice to “be brilliant on the basics,” how that differs from the idea of mastering the basics, and what basics in service demand regular attention. Passionate about service and additive manufacturing, Ben helps companies harness technology to drive innovation, growth, and customer satisfaction. With vast experience in prototyping and manufacturing, he had witnessed the transformative impact of additive manufacturing on businesses firsthand. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

Today, Clancy speaks with Nichole Dube, owner of Dube's Farm and Market/Dube's Mobile Market, and the co-founder of Access to Fresh. You won't want to miss their discussion about community gardens and the gaps in community pantries. They also talked about ways to support small growers and direct service operators. Enjoy the show!

Right now, if you have a brain injury in Ireland you will be rushed to hospital to have your life saved.After that, it's luck of the draw... Depending on where you live, you could be discharged home without appropriate information or education about the challenges you'll face and the rehabilitation you'll need to rebuild your life. Or even worse, you may be placed in a nursing home, because there's no other support in your community.This is what happened to Priscilla, who joins Andrea to share her story. Catherine Lacey, Head of Service Operations for Acquired Brain Injury Ireland, also joins.

August 21, 2024 ~ Shepler's Mackinac Island Ferry Service has increased its capacity, ahead of a busy couple of weekends to round out the summer, and will run boats every 15 minutes from Mackinaw City and St. Ignace. Guy, Lloyd, and Jamie talk with Shepler's president Chris Shepler about the demand for trips to Mackinac Island!

In this episode, Corey Smith and Jim Roche explore how electric vehicles are reshaping service operations. They stress the importance of adapting to new servicing requirements, investing in training for service teams, and modifying facilities to meet EV needs. Tune in now!

In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape.See omnystudio.com/listener for privacy information.

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We'll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we'll share examples of ServiceNow customers solving Service Operations issues and empowering employees.Featured Speaker: • Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow Click here to view the on-demand recordingSee omnystudio.com/listener for privacy information.

Read Blumberg Advisory Group's white paper exploring the use of push-to-talk technology for small businesses in the field service sector. Visit https://www.blumbergadvisor.com/leveraging-push-to-talk-technology Blumberg Advisory Group City: Warrington Address: 2222 Matts Way Website: https://www.blumbergadvisor.com/ Email: MichaelBlumberg@blumbergadvisor.com

Previously Padraig was Vice-President, Service Operations at Colt Data Centre Services, Director, Design, Build and Transition, Director, Core Technology, KVH, Manager Equant

NIRVC is proud to carry Tiffin motorhomes! Tune in as Angie chats with Allen Bridges, Tiffin's VP of Service Operations. They discuss the legendary Tiffin service in Red Bay, Alabama! Do you know if you qualify for the express bay? If you are looking to purchase a Tiffin motorhome, come to NIRVC and listen to this episode to hear why you can have confidence in the Tiffin brand.Be sure to enroll in RV U by subscribing so you don't miss out on a single episode! Watch Angie's Tiffin 2024 Phaeton video tour. Browse NIRVC's Tiffin inventory. Original Air Date: November 29, 2023 Special thanks to our sponsors!All Inclusive Motorhome ClubGet connected with RV enthusiasts from all across the country and enjoy exclusive benefits, discounts and access to amazing events! Join AIM Club today! THIA by ProtengTHIA by Proteng is a patent-pending system that can prevent, suppress and extinguish fires at the source. Customized to each RV, there's no better protection from fire for you and your RV. Learn more at otrdistribution.comNational Indoor RV CentersNIRVC has a wide selection of Class A, Class B and Class C RVs. Experience the NIRVC difference today at NIRVC.com

This episode Mark discusses with Erron Stark the state of small business today. What's happening with the new rules July 1st and how you can be a step ahead by going to the three Links given about your staff or getting staff and how will you pay them anyway once this new Government tax Ruling kicks in. get it here!

How can fire departments leverage software tools that enhance situational awareness and embrace data-driven decision making? Hello Smart Firefighting Community! Welcome to another episode of covering real world innovations via interviews with fire service and technology industry experts that empower YOU to develop your very own Smart Firefighting strategy! In this episode: How San Bernardino's fire department uses GIS for situational awareness and public safety The value of Intterra in firefighting operations for better decision-making How San Bernardino is navigating geographical diversity and community risk reduction through GIS Find out from Erin Opliger - the Special Projects Leader for the San Bernardino County Fire Department. Erin discusses using Geographic Information Systems (GIS) in San Bernardino's operations, including situational awareness, performance tracking, and public engagement. She highlights the collaboration with other entities and utilizing software tools like Intterra for data visualization and analysis, emphasizing how software tools improve fire department efficiency and effectiveness. She also discusses the challenges San Bernardino faces, such as the diverse geographical area and the need for community risk reduction. In sum, this conversation highlights the need for culture change and the adoption of technology in the fire service. So click play now to find out what she has to share! Head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.smartfirefighting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to discover how SFF accelerates innovation for emergency responders, to find out when our next event is, or review our curated resources! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn

Welcome to "Energy Sector Heroes," hosted by Michelle Fraser. Today, we feature Michael Maltsev, CEO of RigER, bringing over 11 years of industry leadership to the forefront.Michael's strategic brilliance is evident in the development and implementation of cutting-edge digital oilfield solutions, significantly impacting energy service and equipment rental companies in the USA and Canada. His mission is clear: to provide unparalleled assistance, optimizing operations, enhancing productivity, profitability, and ensuring adaptability to dynamic market conditions.With a robust background in business analysis, software architecture, development, and customization, Michael's expertise spans oilfield service and rental consulting, business process optimization, platform strategy development, business transformation, and software integration.Always on the lookout for new opportunities, Michael passionately fosters collaboration, promotes innovation, and facilitates growth within the oilfield sector. His commitment to working with industry stakeholders reflects his dedication to ensuring the continuous evolution and prosperity of the oilfield industry amid new challenges and opportunities.Join us for this enlightening episode as Michael Maltsev shares insights, experiences, and his vision for the future of the oilfield industry on "Energy Sector Heroes."

Scott Adler has been in the HVAC industry for 23 years now after having been self employed in the asphalt industry. He started as a pre-apprentice and slowly worked my way up through the ranks as Project Manager, Estimator, Assistant Service Manager, Service Manager, and now General Manager of Service Operations at Hill York, an […] The post Ep.86 – Scott Adler appeared first on Mark Matteson.

Today's guest is Easwaran Krishnamurthy, VP & CIO of Building Solutions for North American and Global Field Operations at Johnson Controls. Johnson Controls is a major producer of fire, HVAC and security infrastructure for buildings. Easwaran, or “EK” for short, joins us on today's podcast to discuss the practicality of putting AI in the hands of field technicians across heavy industry and B2B customer-facing workflows. Together with Emerj Senior Editor Matthew DeMello, EK brings a practical perspective to these challenges - outlining precisely where leaders will need to level up their data infrastructure at their organizations to leverage a future of copilot-empowered technicians helping customers and machines in the field. Today's episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Mike Plunkett, President at PostCom, and Mark Fallon, President of the Berkshire Company, discuss the state of affairs at the US Postal Service. Vacancies on USPS Board of Governors and impact on day-to-day USPS operations Employee headcount Letter pricing and price increases PRC's role in postal pricing Letter volume decline Ambiguity in the USA's Universal Service Obligation Driving efficiencies in letter delivery USPS losses and legislative reform Optimized Collection, Delivery Unit consolidation and changes to mail collection times Leveraging the USPS post office network Handling non-postal business at the post office Upgrading and improving the USPS logistics network in 2024 Are postal employees prioritising Amazon parcels? USPS parcel lockers Optimising post office locations  

Welcome to the Refrigeration Mentor Podcast with your host, Trevor Matthews. In this episode, Trevor engages in a compelling conversation with Scott Farley, the Director of Service for The Arcticom Group, exploring Scott's remarkable career journey in the refrigeration industry. Join Trevor and Scott as they delve into the intricacies of Scott's path, starting as a technician and ascending to his current role as the Director of Service for Southern California at The Arcticom Group. Scott sheds light on the pivotal moments in his journey, emphasizing the importance of troubleshooting, adapting to diverse scenarios, and comprehending the electrical aspects of appliance services. In a fascinating segment, Scott unfolds his supermarket journey, highlighting the significant influence of mentors like Gabriel, John Garcia, JJ, Walker, Remmler, and Justin. The episode delves into Scott's transition from a service technician to a training center role and eventually to a service manager position. The role of mentors, including the influential Steve Cook, is underscored in shaping Scott's professional growth. Scott candidly shares his challenges and triumphs during career transitions, from a field technician to a leadership role in the training center and onward. The discussion captures the essence of these transitions, the required skillsets, and the enjoyment found in overcoming challenges and fostering team interactions. The podcast delves into Scott's progression from a service manager to a regional director, necessitating a relocation and immersion in a new field—construction. Scott shares insights into understanding data and metrics from a field perspective, a crucial aspect that facilitated effective team training. His journey to Texas and the subsequent return to Southern California adds a dynamic layer to the narrative. Trevor and Scott explore the overarching theme of gaining diverse experiences in the refrigeration industry, stressing the importance of seeking help when needed and investing hard work to attain success. Scott's personal journey from a technician to the Director of Service Operations underscores the industry's vast opportunities for growth, continuous learning, and the inherent value in overcoming mistakes. Career guidance takes center stage as Scott Farley opens up about his experiences, encouraging those interested to reach out for assistance. The discussion extends to a training course, highlighting the positive feedback and growth observed in participants. Trevor shares plans to visit California for more training, potentially collaborating with Jason and Scott's teams. The conversation wraps up on a positive note, delving into leadership, work ethic, and value creation. Trevor and Scott emphasize the significance of work ethic and communication in leadership, stressing the value of providing more value to the company and customers for increased compensation. The concept of going the extra mile for greater rewards is explored, along with insights into understanding gross margins and their impact on a company's bottom line. Join Trevor Matthews and Scott Farley on this insightful Refrigeration Mentor Podcast episode, where career journeys, challenges, and triumphs are explored, providing valuable guidance for professionals in the refrigeration industry. Connect with Scott on LinkedIn - Connect Learn more about The Arcticom Group - Access Here Careers at The Arcticom Group - Access Here  ================================== Let's Connect on Instagram - https://www.instagram.com/refrigerationmentor/ Upcoming Servicing Compressors, Supermarket and CO2 Trainings - Learn More Here Learn More About Refrigeration Mentor - https://refrigerationmentor.com/ Get A Free Service & Compressor Troubleshooting Guide - Access Here

NIRVC is proud to carry Tiffin motorhomes! Tune in as Angie chats with Allen Bridges, Tiffin's VP of Service Operations. They discuss the legendary Tiffin service in Red Bay, Alabama! Do you know if you qualify for the express bay? If you are looking to purchase a Tiffin motorhome, come to NIRVC and listen to this episode to hear why you can have confidence in the Tiffin brand.Be sure to enroll in RV U by subscribing so you don't miss out on a single episode! Watch Angie's Tiffin 2024 Phaeton video tour. Browse NIRVC's Tiffin inventory. Special thanks to our sponsors!All Inclusive Motorhome ClubGet connected with RV enthusiasts from all across the country and enjoy exclusive benefits, discounts and access to amazing events! Join AIM Club today! THIA by ProtengTHIA by Proteng is a patent-pending system that can prevent, suppress and extinguish fires at the source. Customized to each RV, there's no better protection from fire for you and your RV. Learn more at otrdistribution.comShop National Indoor RV CentersNIRVC has a wide selection of Class A, Class B and Class C RVs. Experience the NIRVC difference today at NIRVC.com

Chris Krzaczkowski, The Director of Service Operations at Reliable Ducts Heating and Cooling tells us how to maintain your heating and cooling systems! The Property Pros Podcast with Hosts Mark Goldwich and Peter LaFramboise of Gold Star Adjusters ⭐️ #GoldStarAdjusters #BusinessPodcast #Insurance #ReliableDuctsHeatingAndCooling SUBSCRIBE! ➡➡➡➡➡➡➡➡➡

If your competitor is innovating at a faster rate than you are, what will you do? Join Jim Van Over, ServiceNow Field Innovation Officer and Sunny Raina, Associate Vice President at Hexaware to see how service operations—service management and IT operations, along with AI and automation—drives productivity and innovation so you can keep your competitive edge.See omnystudio.com/listener for privacy information.

In this episode of Tech Talks Daily, I dive into the innovative world of hospitality technology with Austen Asadorian from SevenRooms. With a mission to revolutionize the dining experience, SevenRooms has unveiled its latest product feature, Pre-Shift – a game-changer for the restaurant industry.  As labor shortages continue challenging the sector, Pre-Shift emerges as the beacon of efficiency. This cutting-edge tool empowers restaurant teams globally by streamlining pre-service meetings, replacing tedious paper reports with dynamic, real-time data presentations about each guest for the upcoming shift. Listen in as Austen elaborates on how Pre-Shift harnesses rich customer data to offer invaluable insights like dining preferences, allergy information, and past reviews. This tool is not just about logistics but about enhancing the diner's journey from the moment they step in, making each experience truly personalized.  Highlighting its user-friendly design, Neil and Austen discuss the platform's capability to deliver this information on-the-fly, via devices like iPhones and iPads, demonstrating its superiority in the reservation management space.  Get a front-row seat to testimonials from industry heavyweights like Allison Page, Co-Founder & Chief Product Officer at SevenRooms, who likens the Pre-Shift feature to magic. Plus, hear from Steve Scott Springer, the General Manager at Spago Beverly Hills, who recounts the transformational impact Pre-Shift has had on their pre-service meetings. Whether you're a restaurateur, a techie, or someone who loves a great dining experience, this conversation promises to serve up a rich blend of technology, innovation, and hospitality insights. Join me as I explore how SevenRooms is setting the table for the future of dining.

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Cyrille Godinot, an industry titan whose career spans over 32 years across Marketing, Sales, Business Development, and Service Operations. Currently, Cyrille is contributing to the tech powerhouse, Schneider Electric, where he has spent nearly 11 years. His significant role involves developing solutions and services, directly impacting the digital transformation of the electronic, insurance and Inspection ecosystems. His responsibility also lies in leading marketing deployment activities towards strategic accounts to leverage Schneider's EcoStruxure IoT solutions, ensuring they provide safe, efficient, available, and cyber secure electrical infrastructures. On this episode they discuss: Cyrille's illustrious career, his insights into evolving market trends, especially regarding the adoption of new technologies and the influence of digital transformation and IoT on the B2B services sector, Schneider Electric's EcoStruxure IoT solutions and understand Cyrille's vision for the future of the industry. KEY TAKEAWAYS I've been boots on the ground directly with customers, I've been involved with service operations, and I came to realise that the best way you can build a long-term relationship with customers is by delivering their expectations. You need to listen a lot, that's how I moved into marketing. When you are going through digital transformation you have to consider all the impact that it raises. If you start from historical products, they now need to have sensors and must be able to communicate with an upper layer that understands the sensors. You have to agree on a data model to collect the data, how that data is represented. Then you need to define how you're going to leverage that data and build value for asset management, performance, sustainability, safety, availability, all the value you want to bring for your customer. Transformation is very much about aligning everybody according to one structure of having the right data coming to the right place. At the same time, our partner's ecosystems need to evolve to tackle the new complexity of digitisation. One of the big challenges right now is the unification of the data model. Electrical current could be measured in amps, miliamps or kiloamps. Which unit you use may change depending on the device, so at some level you need to be able to represent the same data with exactly the same thing otherwise it will be confusing when you go to analytics to compare them. Ecostruxure is opening opportunities in leveraging data from new business models. In this we see a tree domain that is very interesting related to risk management and insurance. When you collect a lot of data on a property you're going to have something that is a proxy of telematics in car insurance. This could be used for risk prevention, underwriting scoring, looking at track records about claims and operations, most of that will be leveraged by anyone that has a use case for that data, to improve the relationship with the end client for example where messages can be sent when a discrepancy arises to alert them. I could leverage that data myself and build analytics and only propose a risk score for example. Another model is how to bridge a product to embedded insurance which will enable us to consider new services that we can build in partnership with risk management companies. BEST MOMENTS‘In the digitisation transformation that we're all going through there is a huge opportunity to create a new business model to disrupt the existing one and it all starts with collecting data.'"We're coming from an industry where historically competitors were not in a mode of aligning and each one had their own model, but at the end of the day current remains a current and being able to express a unit that is understandable is inevitable.'‘It starts with risk prevention. Because we collect data continuously, we are able to provide alarms. This is most of the value, how it differentiates. Live data can give immediate reaction for the site manager and the insurance can be aware of the situation so that they can take action and mitigate.' ABOUT THE GUESTCyrille Godinot has been in Marketing, Sales & Business Development and Service Operations since 1994 in various Industries and successfully achieved fast growth across Europe, Asia and USA. Specialties: Business Development, Strategic Marketing, Partnerships, Deal Closing; Offer Creation, Digitization, Photovoltaic s, O&M Services, Sales Management, Outsourcing, Maintenance, B2B Service Operations, Spare PartsCyrille leads marketing deployment activities towards strategic accounts to leverage EcoStruxure IoT solutions and provide them with safe, efficient, available and cyber secure Electrical infrastructures.Linkedin: https://www.linkedin.com/in/cyrillegodinot/ ABOUT THE HOSTSabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, and commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers and accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter: SabineVdLLinkedIn: Sabine VanderLindenInstagram: sabinevdLofficialFacebook: SabineVdLOfficialTikTok: sabinevdlofficialEmail: podcast@sabinevdl.comWebsite: www.sabinevdl.comThis show was brought to you by Progressive Media

To get a better sense of the unique challenges and opportunities that fintech companies face in CX and CS, we've reached out to a few Intercom customers who've been working tirelessly to create customer experiences that take the industry to another level.In today's episode, you'll hear from:Bart Bordallo, Co-Founder and CEO at ZignalyBen Singer, Customer Support Lead and Payment Operations Lead at MettleStuart Sykes, Vice President of Service Operations at ZilchYou'll find a full transcript of today's episode here: https://www.intercom.com/blog/podcasts/the-great-differentiator-how-fintech-companies-are-prioritizing-great-customer-service/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

She's an avid reader, she's a total Swiftie, and she's basically become the producer of this very pod! All that plus pop culture and more on the latest episode of the SWOfiles with your hosts Levi & Abbie. Music, Mixing & Editing by fellow SWOmie: Brandon Avinger

Mark Martincic leads a discussion on building the structure needed for a successful service department.

It's Pink Shirt Day! We chat with: Shreya Gupta, Author of Flamingo Feet Stacy Ashton, Executive Director at Crisis Centre of BC Diana Martin, Director of Service Operations with Kids Help Phone Scout Gray, National Program Manager of ARC Foundation Edwin Chang, Store Manager of London Drugs on Broadway/Cambie Learn more about your ad choices. Visit megaphone.fm/adchoices

Mal Mauger is Sandvik's VP for Service Operations based in Amsterdam. Mal has been a regular Life Of Mine guest and was actually the 1st ever video interview ever conducted in Life Of Mine history. Life Of Mine took the opportunity to grab Mal for an interview while he was back in Perth. We had a great chat about what he has been up to in both Amsterdam and around the world for the past 3 years within Sandvik. Mal has spearheaded a digital transformation of Sandvik's Parts and Service division and goes into what it's all about within the chat. We also talked about where Sandvik and the Mining industry are currently sitting within the EV revolution, and particularly who have been some of the best EV adopters so far. Make sure you give the Sandvik LinkedIn page a follow to stay up to date with all the cool new technology they are bringing to the Mining Industry.

Mal Mauger is Sandvik's VP for Service Operations based in Amsterdam. Mal has been a regular Life Of Mine guest and was actually the 1st ever video interview ever conducted in Life Of Mine history. Life Of Mine took the opportunity to grab Mal for an interview while he was back in Perth. We had a great chat about what he has been up to in both Amsterdam and around the world for the past 3 years within Sandvik. Mal has spearheaded a digital transformation of Sandvik's Parts and Service division and goes into what it's all about within the chat. We also talked about where Sandvik and the Mining industry are currently sitting within the EV revolution, and particularly who have been some of the best EV adopters so far. Make sure you give the Sandvik LinkedIn page a follow to stay up to date with all the cool new technology they are bringing to the Mining Industry.

Tonight, a federal judge has appointed a special master to review materials the FBI seized during a search at former President Donald Trump's Florida home. Some commuter rail services are revamping their schedules following a tentative deal between rail unions and companies. The White House is calling out Republican governors who are transporting migrants to other states in protest of the Biden administration's immigration policies. A man who wore anti-Semitic clothing during the Capitol insurrection has been sentenced. Lastly, the world's second biggest cryptocurrency made a big move that could help the environment.To learn more about how CNN protects listener privacy, visit cnn.com/privacy

This week, Mariel, Rubén and Michael receive a Special Guest, Brenda Llamas, we talk about her duties as Service Operations Supervisor at DISS Guatemala and what are the Key Performance Indicators that her department measures.For more information about us visit: https://diss.com/podcast/service-operations-supervisor/

Exploring a Career in TechWe've partnered with Toyota to bring you this insightful conversation full of career tips and recommendations for folks interested in a career transition or in career growth. Hear from a diverse panel of speakers working in the digital and IT space at Toyota to learn more about why they love their job and how you can join their team. You can learn more about openings at Toyota here: https://www.toyota.com/usa/careers/ttr   About our Guests Loreal Vasquez is Senior Manager, HR People Solutions & Services at Toyota North America. She has had an extremely diverse and accomplished journey with the company and has served in a variety of roles across Toyota's Service Operations, IT and Financial Services organizations over the last 18 years. Loreal has a Bachelor of Arts in Communication, holds multiple Agile certifications, and is a Project/Change Management Professional.  She is an 7th generation Latina from Arizona, wife and mother to two boys and one girl.Emily LeMay Gaitan is Senior Manager of Digital Strategy and Continuous Planning at Toyota North America. She spent over a decade working for nationally renowned consumer and B2C publishers, digital agencies and tech start-ups leading digital strategy, analytics and marketing technology initiatives.  Emily started at Toyota nearly 10 years ago as an external IT consultant and officially joined Toyota as part of the company's move to Plano, Texas in 2017. Emily holds a B.A. in English Literature with a specialization in “Culture of Information” from UC Santa Barbara and an MBA in Integrated Marketing and Digital Analytics from Concordia University, Irvine and has two young children.Tommy Walker is an avid reader, storyteller, and complex problem solver. He has 25 years of experience at Toyota and has directly supported four Chief Information Officers (CIOs) focusing on strategy, organizational change, and talent. He enjoys writing music, making up nonsense with his friends, and spending time with his two cats and 15-year-old dog Rocco.About Tamarindo  Tamarindo podcast is the Latinx show where hosts discuss politics, pop culture, and how to balance it all con calma, hosted by Brenda Gonzalez and Ana Sheila Victorino. Join us as we delve into discussions on race, gender, politics, representation, and life!  Brenda and Ana Sheila are executive producers of Tamarindo podcast with production support by Mitzi Hernández and Augusto Martinez, of Sonoro Media. Jeff Ricards produced our theme song. If you want to support our work, please rate and review our show here. You can get in touch with us at www.tamarindopodcast.com Contribute to the show: https://www.paypal.com/paypalme/tamarindopodcast1 Save 10% on your order of books from Latina-owned Xolo Books with the code TAMARINDO at checkout: xolobooks.com Follow Tamarindo on instragram @tamarindopodcast and on twitter at @tamarindocast  Follow Ana Sheila on instagram @la_anasheila and twitter @Shelli1228 Follow Brenda on twitter at @BrendaRicards

Today's guest is Chris MacDonald, Head of AI and Analytics at PTC. PTC is a multibillion-dollar software firm focused on the service operations industry, and Chris speaks with us this week about the AI adoption journey for folks in service operations. In this episode, we discuss what it looks like for companies to ensure their customers get as much value out of their products as possible while simultaneously collecting data and learning how to improve future products. Chris highlights the importance of ensuring data quality and working as a team in this process. He also shares some of the unique elements of this particular life cycle of a product that is created and then shipped off and put under someone else's control but continues to be monitored and improved by the manufacturer. This episode is brought to you by PTC. To discover more service-related insights from Chris, tune in to PTC's Speaking of Service podcast. For more information about Emerj Media and sponsored content opportunities, visit emerj.com/ad1.

Welcome to Life in the Leadership Lane where I am talking to leaders making a difference in the workplace and in our communities. How did they get to where they are and what are they doing to stay there! Buckle up and get ready to accelerate in the Leadership Lane! This week, I am talking with Rhonda Clemente, GPHR, SHRM-SCP, Director, Service Operations at Insperity How did Rhonda get started in her career? What led her to the world of HR and leadership? What does winning HR Executive of the Year mean to Rhonda? When did Rhonda “find her lane” in her career? How important have mentors been for Rhonda on her journey? What does Rhonda share about “being pushed” when she didn't think she was ready? What does Rhonda share about leading without authority? What does Rhonda share about leadership? What does Rhonda share about continuous learning? What does Rhonda share about being curious? What does Rhonda share about being nervous around c-suite? What advice does Rhonda share to help others in their career? …and more as we spend “Time to Accelerate” with a few more questions. Interview resources: Favorite quote from Rhonda: “Leadership is the ability to influence, to guide, and to lead people.” Connect with Rhonda on LinkedIn https://www.linkedin.com/in/rhondaclemente/ Visit Insperity https://www.insperity.com/ Visit DallasHR Stars Award Winners https://www.dallashr.org/Gala/Award_Winners/Gala/Awards/2020-2022_Award_Winners.aspx?hkey=c2c0e93e-e416-4149-989e-93b63fa53782 Check out Bruce's books NEW Life in the Leadership Lane Moving Leaders to Inspire and Change the Workplace “Find Your Lane Change your GPS, Change your Career (“Book Authority” Best Books) “Milemarkers” A 5 Year Journey …helping you record daily highlights to keep you on track. Subscribe to Bruce's Blog “Move to Inspire” https://brucewaller.com/blog-2/ Connect with Bruce on LinkedIn https://www.linkedin.com/in/brucewaller/ Connect with Bruce on Twitter https://twitter.com/BruceWaller Connect with Bruce on Instagram https://www.instagram.com/bruceww300/ Connect with Bruce on Facebook https://www.facebook.com/brucewwaller Get relocation support for your next household goods or commercial office move across the US by reaching out to Bruce at bwaller@goarmstrong.com or visit Armstrong Relocation https://www.armstrongrelocation.com/ Visit www.brucewaller.com for more information on Life in the Leadership Lane podcast and more!

In this episode of Black Power Moves, part of the Ebony Covering Black America Podcast Network, we're speaking to Janeen Uzzell, Chief Executive Officer (CEO) at the National Society of Black Engineers (NSBE)  https://www.nsbe.org/The National Society of Black Engineers (NSBE) is the largest Black STEM community impacting society and industry.  In her former role as the Chief Operating Officer (COO) for Wikipedia, Janeen drove process improvement and helped launch the Wikimedia Knowledge Equity Fund to address racial inequities in free knowledge.  For nearly two decades, she held various roles at General Electric (GE), working in healthcare technologies in some of the world's most challenging environments. As the head of Women in Technology, she accelerated the number of women in technical roles. Her previous roles at GE included Global Director of External Affairs and Technology Programs, Director of Healthcare Programs at GE Africa (where Janeen lived for several years as an Ex-Pat in Accra, Ghana), Director of Global Healthcare Programs, Director of Healthcare Disparity Programs, and Director of Service Operations. She is a recipient of numerous awards, including the United Nations Global Leadership Award and one of ADWEEK's Top Black Women Trailblazers in Tech. Learn more about your ad choices. Visit megaphone.fm/adchoices