Podcasts about service operations

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Ben Williams, Director of Service Operations for Americas at 3D Systems, for a conversation around his advice to “be brilliant on the basics,” how that differs from the idea of mastering the basics, and what basics in service demand regular attention. Passionate about service and additive manufacturing, Ben helps companies harness technology to drive innovation, growth, and customer satisfaction. With vast experience in prototyping and manufacturing, he had witnessed the transformative impact of additive manufacturing on businesses firsthand. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to our newsletter right here: https://www.futureoffieldservice.com/the-insider

Today, Clancy speaks with Nichole Dube, owner of Dube's Farm and Market/Dube's Mobile Market, and the co-founder of Access to Fresh. You won't want to miss their discussion about community gardens and the gaps in community pantries. They also talked about ways to support small growers and direct service operators. Enjoy the show!

Right now, if you have a brain injury in Ireland you will be rushed to hospital to have your life saved.After that, it's luck of the draw... Depending on where you live, you could be discharged home without appropriate information or education about the challenges you'll face and the rehabilitation you'll need to rebuild your life. Or even worse, you may be placed in a nursing home, because there's no other support in your community.This is what happened to Priscilla, who joins Andrea to share her story. Catherine Lacey, Head of Service Operations for Acquired Brain Injury Ireland, also joins.

When relationships break down or people let us down, it can become difficult to trust anyone again. These “trust issues” also often affect our relationship with God. Research shows that trauma in our human relationships directly affects our ability to trust God. We can tend to feel that God has let us down or has forgotten about us when our relationships break down. Jerrick Riveral Sunday September 22, 2024 Live at 6:00 PM

In the parable of the “Ten Virgins,” Jesus describes the perspective and attitude that we should have as we wait for His eventual return to deliver the world from the curse of sin and death once and for all or for the day when we stand before Him. This parable should remind us to live with a sense of urgency and intentionality. We do not know when we will stand before Christ. We must all be prepared for that day, whether at His Second Coming or upon death. This should also create an urgency to share the gospel with others so that they can be prepared as well. The good news is that our preparation is faith in Jesus Christ as our Lord and Savior.

August 21, 2024 ~ Shepler's Mackinac Island Ferry Service has increased its capacity, ahead of a busy couple of weekends to round out the summer, and will run boats every 15 minutes from Mackinaw City and St. Ignace. Guy, Lloyd, and Jamie talk with Shepler's president Chris Shepler about the demand for trips to Mackinac Island!

In this episode, Corey Smith and Jim Roche explore how electric vehicles are reshaping service operations. They stress the importance of adapting to new servicing requirements, investing in training for service teams, and modifying facilities to meet EV needs. Tune in now!

In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape.See omnystudio.com/listener for privacy information.

In the story known as the Parable of the Weeds, Jesus imparts to us a profound lesson about the nature of God's kingdom and the promise of a future harvest. It teaches us valuable insights about how God deals with good and evil in the world and how we should respond in our own lives.

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We'll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we'll share examples of ServiceNow customers solving Service Operations issues and empowering employees.Featured Speaker: • Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow Click here to view the on-demand recordingSee omnystudio.com/listener for privacy information.

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We'll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we'll share examples of ServiceNow customers solving Service Operations issues and empowering employees.Featured Speaker: • Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow Click here to view the on-demand recordingSee omnystudio.com/listener for privacy information.

Christians are called to follow Jesus as our example in life. He shows us how to relate in perfect relationship with God and other people in the way that He designed for maximum blessing and joy in life. In this series, we are examining several of the practices that Jesus lived out in His life and how to apply them to our lives. This week, we examine the practice of selfless love. Love in the bible is not an emotion but a choice that comes from our will.

Read Blumberg Advisory Group's white paper exploring the use of push-to-talk technology for small businesses in the field service sector. Visit https://www.blumbergadvisor.com/leveraging-push-to-talk-technology Blumberg Advisory Group City: Warrington Address: 2222 Matts Way Website: https://www.blumbergadvisor.com/ Email: MichaelBlumberg@blumbergadvisor.com

Previously Padraig was Vice-President, Service Operations at Colt Data Centre Services, Director, Design, Build and Transition, Director, Core Technology, KVH, Manager Equant

NIRVC is proud to carry Tiffin motorhomes! Tune in as Angie chats with Allen Bridges, Tiffin's VP of Service Operations. They discuss the legendary Tiffin service in Red Bay, Alabama! Do you know if you qualify for the express bay? If you are looking to purchase a Tiffin motorhome, come to NIRVC and listen to this episode to hear why you can have confidence in the Tiffin brand.Be sure to enroll in RV U by subscribing so you don't miss out on a single episode! Watch Angie's Tiffin 2024 Phaeton video tour. Browse NIRVC's Tiffin inventory. Original Air Date: November 29, 2023 Special thanks to our sponsors!All Inclusive Motorhome ClubGet connected with RV enthusiasts from all across the country and enjoy exclusive benefits, discounts and access to amazing events! Join AIM Club today! THIA by ProtengTHIA by Proteng is a patent-pending system that can prevent, suppress and extinguish fires at the source. Customized to each RV, there's no better protection from fire for you and your RV. Learn more at otrdistribution.comNational Indoor RV CentersNIRVC has a wide selection of Class A, Class B and Class C RVs. Experience the NIRVC difference today at NIRVC.com

This episode Mark discusses with Erron Stark the state of small business today. What's happening with the new rules July 1st and how you can be a step ahead by going to the three Links given about your staff or getting staff and how will you pay them anyway once this new Government tax Ruling kicks in. get it here!

This episode Mark discusses with Erron Stark the state of small business today. What's happening with the new rules July 1st and how you can be a step ahead by going to the three Links given about your staff or getting staff and how will you pay them anyway once this new Government tax Ruling kicks in. get it here!

In life, all of us will experience doubts as it relates to our faith. Doubt often arises from unmet expectations such as unanswered questions, seemingly unfair circumstances, or unresolved hurts. Thomas, one of the disciples, expressed doubt about a resurrected Jesus. Thomas stated that he wouldn't believe unless he saw and touched Jesus' wounds. Jesus eventually revealed himself to Thomas, causing Him to believe. Jesus later emphasized that those who believe without seeing are even more blessed.

How can fire departments leverage software tools that enhance situational awareness and embrace data-driven decision making? Hello Smart Firefighting Community! Welcome to another episode of covering real world innovations via interviews with fire service and technology industry experts that empower YOU to develop your very own Smart Firefighting strategy! In this episode: How San Bernardino's fire department uses GIS for situational awareness and public safety The value of Intterra in firefighting operations for better decision-making How San Bernardino is navigating geographical diversity and community risk reduction through GIS Find out from Erin Opliger - the Special Projects Leader for the San Bernardino County Fire Department. Erin discusses using Geographic Information Systems (GIS) in San Bernardino's operations, including situational awareness, performance tracking, and public engagement. She highlights the collaboration with other entities and utilizing software tools like Intterra for data visualization and analysis, emphasizing how software tools improve fire department efficiency and effectiveness. She also discusses the challenges San Bernardino faces, such as the diverse geographical area and the need for community risk reduction. In sum, this conversation highlights the need for culture change and the adoption of technology in the fire service. So click play now to find out what she has to share! Head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.smartfirefighting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to discover how SFF accelerates innovation for emergency responders, to find out when our next event is, or review our curated resources! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn

Welcome to "Energy Sector Heroes," hosted by Michelle Fraser. Today, we feature Michael Maltsev, CEO of RigER, bringing over 11 years of industry leadership to the forefront.Michael's strategic brilliance is evident in the development and implementation of cutting-edge digital oilfield solutions, significantly impacting energy service and equipment rental companies in the USA and Canada. His mission is clear: to provide unparalleled assistance, optimizing operations, enhancing productivity, profitability, and ensuring adaptability to dynamic market conditions.With a robust background in business analysis, software architecture, development, and customization, Michael's expertise spans oilfield service and rental consulting, business process optimization, platform strategy development, business transformation, and software integration.Always on the lookout for new opportunities, Michael passionately fosters collaboration, promotes innovation, and facilitates growth within the oilfield sector. His commitment to working with industry stakeholders reflects his dedication to ensuring the continuous evolution and prosperity of the oilfield industry amid new challenges and opportunities.Join us for this enlightening episode as Michael Maltsev shares insights, experiences, and his vision for the future of the oilfield industry on "Energy Sector Heroes."

In our journey of faith, we will all face crossroads. One comes when God doesn't do things the way we want or expect. How we respond to disappointment makes all the difference. Mary and Martha, Jesus' close friends, faced a crossroads in John 11. Their brother Lazarus was dying, so they called on Jesus to heal him. Only Jesus didn't come in time, and Lazarus died. Obviously distraught and disappointed, they chose to respond with faith. Instead of turning away from God, they reaffirmed their trust in Him.

Scott Adler has been in the HVAC industry for 23 years now after having been self employed in the asphalt industry. He started as a pre-apprentice and slowly worked my way up through the ranks as Project Manager, Estimator, Assistant Service Manager, Service Manager, and now General Manager of Service Operations at Hill York, an […] The post Ep.86 – Scott Adler appeared first on Mark Matteson.

Today's guest is Easwaran Krishnamurthy, VP & CIO of Building Solutions for North American and Global Field Operations at Johnson Controls. Johnson Controls is a major producer of fire, HVAC and security infrastructure for buildings. Easwaran, or “EK” for short, joins us on today's podcast to discuss the practicality of putting AI in the hands of field technicians across heavy industry and B2B customer-facing workflows. Together with Emerj Senior Editor Matthew DeMello, EK brings a practical perspective to these challenges - outlining precisely where leaders will need to level up their data infrastructure at their organizations to leverage a future of copilot-empowered technicians helping customers and machines in the field. Today's episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Mike Plunkett, President at PostCom, and Mark Fallon, President of the Berkshire Company, discuss the state of affairs at the US Postal Service. Vacancies on USPS Board of Governors and impact on day-to-day USPS operations Employee headcount Letter pricing and price increases PRC's role in postal pricing Letter volume decline Ambiguity in the USA's Universal Service Obligation Driving efficiencies in letter delivery USPS losses and legislative reform Optimized Collection, Delivery Unit consolidation and changes to mail collection times Leveraging the USPS post office network Handling non-postal business at the post office Upgrading and improving the USPS logistics network in 2024 Are postal employees prioritising Amazon parcels? USPS parcel lockers Optimising post office locations  

Welcome to the Refrigeration Mentor Podcast with your host, Trevor Matthews. In this episode, Trevor engages in a compelling conversation with Scott Farley, the Director of Service for The Arcticom Group, exploring Scott's remarkable career journey in the refrigeration industry. Join Trevor and Scott as they delve into the intricacies of Scott's path, starting as a technician and ascending to his current role as the Director of Service for Southern California at The Arcticom Group. Scott sheds light on the pivotal moments in his journey, emphasizing the importance of troubleshooting, adapting to diverse scenarios, and comprehending the electrical aspects of appliance services. In a fascinating segment, Scott unfolds his supermarket journey, highlighting the significant influence of mentors like Gabriel, John Garcia, JJ, Walker, Remmler, and Justin. The episode delves into Scott's transition from a service technician to a training center role and eventually to a service manager position. The role of mentors, including the influential Steve Cook, is underscored in shaping Scott's professional growth. Scott candidly shares his challenges and triumphs during career transitions, from a field technician to a leadership role in the training center and onward. The discussion captures the essence of these transitions, the required skillsets, and the enjoyment found in overcoming challenges and fostering team interactions. The podcast delves into Scott's progression from a service manager to a regional director, necessitating a relocation and immersion in a new field—construction. Scott shares insights into understanding data and metrics from a field perspective, a crucial aspect that facilitated effective team training. His journey to Texas and the subsequent return to Southern California adds a dynamic layer to the narrative. Trevor and Scott explore the overarching theme of gaining diverse experiences in the refrigeration industry, stressing the importance of seeking help when needed and investing hard work to attain success. Scott's personal journey from a technician to the Director of Service Operations underscores the industry's vast opportunities for growth, continuous learning, and the inherent value in overcoming mistakes. Career guidance takes center stage as Scott Farley opens up about his experiences, encouraging those interested to reach out for assistance. The discussion extends to a training course, highlighting the positive feedback and growth observed in participants. Trevor shares plans to visit California for more training, potentially collaborating with Jason and Scott's teams. The conversation wraps up on a positive note, delving into leadership, work ethic, and value creation. Trevor and Scott emphasize the significance of work ethic and communication in leadership, stressing the value of providing more value to the company and customers for increased compensation. The concept of going the extra mile for greater rewards is explored, along with insights into understanding gross margins and their impact on a company's bottom line. Join Trevor Matthews and Scott Farley on this insightful Refrigeration Mentor Podcast episode, where career journeys, challenges, and triumphs are explored, providing valuable guidance for professionals in the refrigeration industry. Connect with Scott on LinkedIn - Connect Learn more about The Arcticom Group - Access Here Careers at The Arcticom Group - Access Here  ================================== Let's Connect on Instagram - https://www.instagram.com/refrigerationmentor/ Upcoming Servicing Compressors, Supermarket and CO2 Trainings - Learn More Here Learn More About Refrigeration Mentor - https://refrigerationmentor.com/ Get A Free Service & Compressor Troubleshooting Guide - Access Here

Every person and every church has a God-given assignment to fulfill. A life of faith in building towards this assignment becomes a part of our eternal legacy that God will reward. Pearlside Church's God-given call is to impact not only our city and state but also our nation and beyond. We are a local church with a global impact. In Acts 1:6-8, Jesus directs His disciples to this type of legacy: "So when they had come together, they asked him, 'Lord, will you at this time restore the kingdom to Israel?' He said to them, ‘It is not for you to know times or seasons that the Father has fixed by his own authority. But you will receive power when the HolySpirit has come upon you, and you will be my witnesses in Jerusalem and in all Judea and Samaria, and to the end of the earth.'”(Acts 1:6-8 ESV) Jerusalem– Where we live Judea– The region near us Samaria– Regions around those regions Ends of the Earth– Nations beyond The building blocks to accomplish such a legacy is through training new leaders by equipping, empowering, and deploying them into diverse fields of harvest. This will require those of us who call Pearlside home to have a personal stake in seeing the results God has planned for us. Some of us are called to SOW while some of us are called to GO. Together as a spiritual family, we can leave behind a lasting legacy.

NIRVC is proud to carry Tiffin motorhomes! Tune in as Angie chats with Allen Bridges, Tiffin's VP of Service Operations. They discuss the legendary Tiffin service in Red Bay, Alabama! Do you know if you qualify for the express bay? If you are looking to purchase a Tiffin motorhome, come to NIRVC and listen to this episode to hear why you can have confidence in the Tiffin brand.Be sure to enroll in RV U by subscribing so you don't miss out on a single episode! Watch Angie's Tiffin 2024 Phaeton video tour. Browse NIRVC's Tiffin inventory. Special thanks to our sponsors!All Inclusive Motorhome ClubGet connected with RV enthusiasts from all across the country and enjoy exclusive benefits, discounts and access to amazing events! Join AIM Club today! THIA by ProtengTHIA by Proteng is a patent-pending system that can prevent, suppress and extinguish fires at the source. Customized to each RV, there's no better protection from fire for you and your RV. Learn more at otrdistribution.comShop National Indoor RV CentersNIRVC has a wide selection of Class A, Class B and Class C RVs. Experience the NIRVC difference today at NIRVC.com

Chris Krzaczkowski, The Director of Service Operations at Reliable Ducts Heating and Cooling tells us how to maintain your heating and cooling systems! The Property Pros Podcast with Hosts Mark Goldwich and Peter LaFramboise of Gold Star Adjusters ⭐️ #GoldStarAdjusters #BusinessPodcast #Insurance #ReliableDuctsHeatingAndCooling SUBSCRIBE! ➡➡➡➡➡➡➡➡➡

If your competitor is innovating at a faster rate than you are, what will you do? Join Jim Van Over, ServiceNow Field Innovation Officer and Sunny Raina, Associate Vice President at Hexaware to see how service operations—service management and IT operations, along with AI and automation—drives productivity and innovation so you can keep your competitive edge.See omnystudio.com/listener for privacy information.

In this episode of Tech Talks Daily, I dive into the innovative world of hospitality technology with Austen Asadorian from SevenRooms. With a mission to revolutionize the dining experience, SevenRooms has unveiled its latest product feature, Pre-Shift – a game-changer for the restaurant industry.  As labor shortages continue challenging the sector, Pre-Shift emerges as the beacon of efficiency. This cutting-edge tool empowers restaurant teams globally by streamlining pre-service meetings, replacing tedious paper reports with dynamic, real-time data presentations about each guest for the upcoming shift. Listen in as Austen elaborates on how Pre-Shift harnesses rich customer data to offer invaluable insights like dining preferences, allergy information, and past reviews. This tool is not just about logistics but about enhancing the diner's journey from the moment they step in, making each experience truly personalized.  Highlighting its user-friendly design, Neil and Austen discuss the platform's capability to deliver this information on-the-fly, via devices like iPhones and iPads, demonstrating its superiority in the reservation management space.  Get a front-row seat to testimonials from industry heavyweights like Allison Page, Co-Founder & Chief Product Officer at SevenRooms, who likens the Pre-Shift feature to magic. Plus, hear from Steve Scott Springer, the General Manager at Spago Beverly Hills, who recounts the transformational impact Pre-Shift has had on their pre-service meetings. Whether you're a restaurateur, a techie, or someone who loves a great dining experience, this conversation promises to serve up a rich blend of technology, innovation, and hospitality insights. Join me as I explore how SevenRooms is setting the table for the future of dining.

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Cyrille Godinot, an industry titan whose career spans over 32 years across Marketing, Sales, Business Development, and Service Operations. Currently, Cyrille is contributing to the tech powerhouse, Schneider Electric, where he has spent nearly 11 years. His significant role involves developing solutions and services, directly impacting the digital transformation of the electronic, insurance and Inspection ecosystems. His responsibility also lies in leading marketing deployment activities towards strategic accounts to leverage Schneider's EcoStruxure IoT solutions, ensuring they provide safe, efficient, available, and cyber secure electrical infrastructures. On this episode they discuss: Cyrille's illustrious career, his insights into evolving market trends, especially regarding the adoption of new technologies and the influence of digital transformation and IoT on the B2B services sector, Schneider Electric's EcoStruxure IoT solutions and understand Cyrille's vision for the future of the industry. KEY TAKEAWAYS I've been boots on the ground directly with customers, I've been involved with service operations, and I came to realise that the best way you can build a long-term relationship with customers is by delivering their expectations. You need to listen a lot, that's how I moved into marketing. When you are going through digital transformation you have to consider all the impact that it raises. If you start from historical products, they now need to have sensors and must be able to communicate with an upper layer that understands the sensors. You have to agree on a data model to collect the data, how that data is represented. Then you need to define how you're going to leverage that data and build value for asset management, performance, sustainability, safety, availability, all the value you want to bring for your customer. Transformation is very much about aligning everybody according to one structure of having the right data coming to the right place. At the same time, our partner's ecosystems need to evolve to tackle the new complexity of digitisation. One of the big challenges right now is the unification of the data model. Electrical current could be measured in amps, miliamps or kiloamps. Which unit you use may change depending on the device, so at some level you need to be able to represent the same data with exactly the same thing otherwise it will be confusing when you go to analytics to compare them. Ecostruxure is opening opportunities in leveraging data from new business models. In this we see a tree domain that is very interesting related to risk management and insurance. When you collect a lot of data on a property you're going to have something that is a proxy of telematics in car insurance. This could be used for risk prevention, underwriting scoring, looking at track records about claims and operations, most of that will be leveraged by anyone that has a use case for that data, to improve the relationship with the end client for example where messages can be sent when a discrepancy arises to alert them. I could leverage that data myself and build analytics and only propose a risk score for example. Another model is how to bridge a product to embedded insurance which will enable us to consider new services that we can build in partnership with risk management companies. BEST MOMENTS‘In the digitisation transformation that we're all going through there is a huge opportunity to create a new business model to disrupt the existing one and it all starts with collecting data.'"We're coming from an industry where historically competitors were not in a mode of aligning and each one had their own model, but at the end of the day current remains a current and being able to express a unit that is understandable is inevitable.'‘It starts with risk prevention. Because we collect data continuously, we are able to provide alarms. This is most of the value, how it differentiates. Live data can give immediate reaction for the site manager and the insurance can be aware of the situation so that they can take action and mitigate.' ABOUT THE GUESTCyrille Godinot has been in Marketing, Sales & Business Development and Service Operations since 1994 in various Industries and successfully achieved fast growth across Europe, Asia and USA. Specialties: Business Development, Strategic Marketing, Partnerships, Deal Closing; Offer Creation, Digitization, Photovoltaic s, O&M Services, Sales Management, Outsourcing, Maintenance, B2B Service Operations, Spare PartsCyrille leads marketing deployment activities towards strategic accounts to leverage EcoStruxure IoT solutions and provide them with safe, efficient, available and cyber secure Electrical infrastructures.Linkedin: https://www.linkedin.com/in/cyrillegodinot/ ABOUT THE HOSTSabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, and commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers and accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter: SabineVdLLinkedIn: Sabine VanderLindenInstagram: sabinevdLofficialFacebook: SabineVdLOfficialTikTok: sabinevdlofficialEmail: podcast@sabinevdl.comWebsite: www.sabinevdl.comThis show was brought to you by Progressive Media

To get a better sense of the unique challenges and opportunities that fintech companies face in CX and CS, we've reached out to a few Intercom customers who've been working tirelessly to create customer experiences that take the industry to another level.In today's episode, you'll hear from:Bart Bordallo, Co-Founder and CEO at ZignalyBen Singer, Customer Support Lead and Payment Operations Lead at MettleStuart Sykes, Vice President of Service Operations at ZilchYou'll find a full transcript of today's episode here: https://www.intercom.com/blog/podcasts/the-great-differentiator-how-fintech-companies-are-prioritizing-great-customer-service/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

She's an avid reader, she's a total Swiftie, and she's basically become the producer of this very pod! All that plus pop culture and more on the latest episode of the SWOfiles with your hosts Levi & Abbie. Music, Mixing & Editing by fellow SWOmie: Brandon Avinger

Mark Martincic leads a discussion on building the structure needed for a successful service department.

It's Pink Shirt Day! We chat with: Shreya Gupta, Author of Flamingo Feet Stacy Ashton, Executive Director at Crisis Centre of BC Diana Martin, Director of Service Operations with Kids Help Phone Scout Gray, National Program Manager of ARC Foundation Edwin Chang, Store Manager of London Drugs on Broadway/Cambie Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on The Wrench Turner's Podcast, Season 1, Episode 11: Joseph Clementi “Coach Joe” - Vice President of Service Operations at MobilityWorks Today in this #NADA2023 Special, the two of us are going to talk about: ✅ being mindful of the sum of the people around you ✅ the importance of saying no ✅ speed of the leader is the speed of the team ✅ Empathetic communication ✅ Fairness is subjective to the individual …to note, this is less of a conversation and more of an educational onslaught of mic drops from a great coach. Next week on The Wrench Turner's Podcast, Richard Mueller. A Shop Foreman with GM with 15 years of experience on the shop floor. Make sure you follow the podcast on your streaming service of choice. The new episode drops every Wrench Turner Wednesday. Thank you for your continued support, and I hope to hear you there. J. Joseph Clementi Vice President of Service Operations at MobilityWorks https://www.linkedin.com/in/joseph-clementi-92178714/ Joshua Taylor Email: joshua@justworkhard.com Cell: 1-416-550-7691 Web: www.wrenchturners.online

Mal Mauger is Sandvik's VP for Service Operations based in Amsterdam. Mal has been a regular Life Of Mine guest and was actually the 1st ever video interview ever conducted in Life Of Mine history. Life Of Mine took the opportunity to grab Mal for an interview while he was back in Perth. We had a great chat about what he has been up to in both Amsterdam and around the world for the past 3 years within Sandvik. Mal has spearheaded a digital transformation of Sandvik's Parts and Service division and goes into what it's all about within the chat. We also talked about where Sandvik and the Mining industry are currently sitting within the EV revolution, and particularly who have been some of the best EV adopters so far. Make sure you give the Sandvik LinkedIn page a follow to stay up to date with all the cool new technology they are bringing to the Mining Industry.

Mal Mauger is Sandvik's VP for Service Operations based in Amsterdam. Mal has been a regular Life Of Mine guest and was actually the 1st ever video interview ever conducted in Life Of Mine history. Life Of Mine took the opportunity to grab Mal for an interview while he was back in Perth. We had a great chat about what he has been up to in both Amsterdam and around the world for the past 3 years within Sandvik. Mal has spearheaded a digital transformation of Sandvik's Parts and Service division and goes into what it's all about within the chat. We also talked about where Sandvik and the Mining industry are currently sitting within the EV revolution, and particularly who have been some of the best EV adopters so far. Make sure you give the Sandvik LinkedIn page a follow to stay up to date with all the cool new technology they are bringing to the Mining Industry.

In today's Community IT Voices podcast, Carolyn asked several senior staff to reflect on the biggest nonprofit tech stories of 2022, and some of the undervalued or under-reported stories as well. You'll hear from Carolyn, David Dawson, Senior Engineer; Saba Gebru, Director of Service Operations; Matt Eshleman, CTO and Cybersecurity Expert; Steve Longenecker, Director of IT Consulting; Johanny Torrico, COO; Nuradeen Aboki, Senior Engineer and IT Business Manager Consultant; and Johan Hammerstrom, CEO.Join us for our series featuring interviews with Community IT employees. In this series, we talk about nonprofit technology career paths, career resources, skills, and certifications. We will also touch on mentoring opportunities as you start out on your career and ways to give back if you are further along. If you are wondering what it is like to work at a place like Community IT, you can learn about what our staff are thinking about and working on here.We hope you enjoyed hearing Community IT Voices throughout 2022 and this podcast episode on the biggest nonprofit tech stories of 2022. Community IT is the right place for you if you find fulfillment in helping others succeed and love mastering new technologies.Our employees stay and grow with us, and over half of our staff have been with us for over a decade. Community IT is an employee-owned company with a positive, sustainable workplace that promotes professional development and a healthy work/life balance. We have been 100% employee-owned since 2012. Check out careers with us here. _______________________________Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com tweet us @CommunityIT Thanks for listening.

Tonight, a federal judge has appointed a special master to review materials the FBI seized during a search at former President Donald Trump's Florida home. Some commuter rail services are revamping their schedules following a tentative deal between rail unions and companies. The White House is calling out Republican governors who are transporting migrants to other states in protest of the Biden administration's immigration policies. A man who wore anti-Semitic clothing during the Capitol insurrection has been sentenced. Lastly, the world's second biggest cryptocurrency made a big move that could help the environment.To learn more about how CNN protects listener privacy, visit cnn.com/privacy

This week, Mariel, Rubén and Michael receive a Special Guest, Brenda Llamas, we talk about her duties as Service Operations Supervisor at DISS Guatemala and what are the Key Performance Indicators that her department measures.For more information about us visit: https://diss.com/podcast/service-operations-supervisor/

Exploring a Career in TechWe've partnered with Toyota to bring you this insightful conversation full of career tips and recommendations for folks interested in a career transition or in career growth. Hear from a diverse panel of speakers working in the digital and IT space at Toyota to learn more about why they love their job and how you can join their team. You can learn more about openings at Toyota here: https://www.toyota.com/usa/careers/ttr   About our Guests Loreal Vasquez is Senior Manager, HR People Solutions & Services at Toyota North America. She has had an extremely diverse and accomplished journey with the company and has served in a variety of roles across Toyota's Service Operations, IT and Financial Services organizations over the last 18 years. Loreal has a Bachelor of Arts in Communication, holds multiple Agile certifications, and is a Project/Change Management Professional.  She is an 7th generation Latina from Arizona, wife and mother to two boys and one girl.Emily LeMay Gaitan is Senior Manager of Digital Strategy and Continuous Planning at Toyota North America. She spent over a decade working for nationally renowned consumer and B2C publishers, digital agencies and tech start-ups leading digital strategy, analytics and marketing technology initiatives.  Emily started at Toyota nearly 10 years ago as an external IT consultant and officially joined Toyota as part of the company's move to Plano, Texas in 2017. Emily holds a B.A. in English Literature with a specialization in “Culture of Information” from UC Santa Barbara and an MBA in Integrated Marketing and Digital Analytics from Concordia University, Irvine and has two young children.Tommy Walker is an avid reader, storyteller, and complex problem solver. He has 25 years of experience at Toyota and has directly supported four Chief Information Officers (CIOs) focusing on strategy, organizational change, and talent. He enjoys writing music, making up nonsense with his friends, and spending time with his two cats and 15-year-old dog Rocco.About Tamarindo  Tamarindo podcast is the Latinx show where hosts discuss politics, pop culture, and how to balance it all con calma, hosted by Brenda Gonzalez and Ana Sheila Victorino. Join us as we delve into discussions on race, gender, politics, representation, and life!  Brenda and Ana Sheila are executive producers of Tamarindo podcast with production support by Mitzi Hernández and Augusto Martinez, of Sonoro Media. Jeff Ricards produced our theme song. If you want to support our work, please rate and review our show here. You can get in touch with us at www.tamarindopodcast.com Contribute to the show: https://www.paypal.com/paypalme/tamarindopodcast1 Save 10% on your order of books from Latina-owned Xolo Books with the code TAMARINDO at checkout: xolobooks.com Follow Tamarindo on instragram @tamarindopodcast and on twitter at @tamarindocast  Follow Ana Sheila on instagram @la_anasheila and twitter @Shelli1228 Follow Brenda on twitter at @BrendaRicards

Today's guest is Chris MacDonald, Head of AI and Analytics at PTC. PTC is a multibillion-dollar software firm focused on the service operations industry, and Chris speaks with us this week about the AI adoption journey for folks in service operations. In this episode, we discuss what it looks like for companies to ensure their customers get as much value out of their products as possible while simultaneously collecting data and learning how to improve future products. Chris highlights the importance of ensuring data quality and working as a team in this process. He also shares some of the unique elements of this particular life cycle of a product that is created and then shipped off and put under someone else's control but continues to be monitored and improved by the manufacturer. This episode is brought to you by PTC. To discover more service-related insights from Chris, tune in to PTC's Speaking of Service podcast. For more information about Emerj Media and sponsored content opportunities, visit emerj.com/ad1.

Carolyn talks with Saba Gebru about her role as Director of Service Operations. Like many Community IT employees, Saba learned about Community IT as a client, while she was working at the Ethiopian Community Development Council and assisting refugee resettlement. As she had an aptitude for working with technology and with people, she was able to turn her passion for nonprofits into a career in nonprofit IT support. Saba loves the problem solving her job demands, working with senior engineers and getting the clients back able to work as quickly as possible. She puts the care into working with clients and sees these client partnerships as long term relationships; she has worked with some clients for her whole tenure at Community IT, or almost 15 years. She also is motivated by helping people succeed, so she is very involved in the mentoring programs at Community IT, both formal and informal. ..I find it rewarding to work with a variety of nonprofit organizations to help them meet their needs in terms of technology, so they can go out in the communities they serve to make this world a better place. – Saba Gebru, Director of Service OperationsCommunity IT is the right place for you if you find fulfillment in helping others succeed and love mastering new technologies.Our employees stay and grow with us, and over half of our staff have been with us for over a decade. Community IT is an employee-owned company with a positive, sustainable workplace that promotes professional development and a healthy work/life balance. We have been 100% employee-owned since 2012. Check out careers with us here.

Welcome to Life in the Leadership Lane where I am talking to leaders making a difference in the workplace and in our communities. How did they get to where they are and what are they doing to stay there! Buckle up and get ready to accelerate in the Leadership Lane! This week, I am talking with Rhonda Clemente, GPHR, SHRM-SCP, Director, Service Operations at Insperity How did Rhonda get started in her career? What led her to the world of HR and leadership? What does winning HR Executive of the Year mean to Rhonda? When did Rhonda “find her lane” in her career? How important have mentors been for Rhonda on her journey? What does Rhonda share about “being pushed” when she didn't think she was ready? What does Rhonda share about leading without authority? What does Rhonda share about leadership? What does Rhonda share about continuous learning? What does Rhonda share about being curious? What does Rhonda share about being nervous around c-suite? What advice does Rhonda share to help others in their career? …and more as we spend “Time to Accelerate” with a few more questions. Interview resources: Favorite quote from Rhonda: “Leadership is the ability to influence, to guide, and to lead people.” Connect with Rhonda on LinkedIn https://www.linkedin.com/in/rhondaclemente/ Visit Insperity https://www.insperity.com/ Visit DallasHR Stars Award Winners https://www.dallashr.org/Gala/Award_Winners/Gala/Awards/2020-2022_Award_Winners.aspx?hkey=c2c0e93e-e416-4149-989e-93b63fa53782 Check out Bruce's books NEW Life in the Leadership Lane Moving Leaders to Inspire and Change the Workplace “Find Your Lane Change your GPS, Change your Career (“Book Authority” Best Books) “Milemarkers” A 5 Year Journey …helping you record daily highlights to keep you on track. Subscribe to Bruce's Blog “Move to Inspire” https://brucewaller.com/blog-2/ Connect with Bruce on LinkedIn https://www.linkedin.com/in/brucewaller/ Connect with Bruce on Twitter https://twitter.com/BruceWaller Connect with Bruce on Instagram https://www.instagram.com/bruceww300/ Connect with Bruce on Facebook https://www.facebook.com/brucewwaller Get relocation support for your next household goods or commercial office move across the US by reaching out to Bruce at bwaller@goarmstrong.com or visit Armstrong Relocation https://www.armstrongrelocation.com/ Visit www.brucewaller.com for more information on Life in the Leadership Lane podcast and more!

In this first episode of 2022, we start by talking CIO priorities with Khalid Kark. We'll recap 2021 in part 1 and where CIOs are heading in 2022. Stay tuned for part 2, where we'll talk about the emergence of Service Operations and autonomous teams. Also, download this 5 priorities infographic to get actionable guidance. See omnystudio.com/listener for privacy information.

Today's guest is Bharti Sharma, Global Head of ITSM, Service Availability and Service Management Platform at Aon. Bharti is a high-impact professional with over two decades of rich multi-cultural experience in leading IT Strategy, Service Operations & Delivery. She is passionate about developing ideas and driving initiatives towards enterprise service management and digital transformation to enable business outcomes. Bharti is also a strong advocate of Diversity & Inclusion and develop culturally diverse, equitable and inclusive teams. In her current role, Bharti is accountable for designing, managing and reporting on core IT Service Management processes across the enterprise to drive service availability improvements at Aon. She is also responsible for the strategy, design, governance and implementation of ServiceNow as the Enterprise Service Management Platform to enable IT and business teams to deliver high quality, consistent outcomes by leveraging best practices towards driving transformation and innovative solutions. In the episode, Bharti will talk about: Her journey within ServiceNow & her current role at Aon, Why ServiceNow is the platform of choice, Macro trends she is seeing within Digital Transformation, The value that ServiceNow brings to organizations, Advice to C-Suite executives embarking on their transformation journey, 3 steps to building a winning team and Advice she would offer to her younger self

In this episode of Black Power Moves, part of the Ebony Covering Black America Podcast Network, we're speaking to Janeen Uzzell, Chief Executive Officer (CEO) at the National Society of Black Engineers (NSBE)  https://www.nsbe.org/The National Society of Black Engineers (NSBE) is the largest Black STEM community impacting society and industry.  In her former role as the Chief Operating Officer (COO) for Wikipedia, Janeen drove process improvement and helped launch the Wikimedia Knowledge Equity Fund to address racial inequities in free knowledge.  For nearly two decades, she held various roles at General Electric (GE), working in healthcare technologies in some of the world's most challenging environments. As the head of Women in Technology, she accelerated the number of women in technical roles. Her previous roles at GE included Global Director of External Affairs and Technology Programs, Director of Healthcare Programs at GE Africa (where Janeen lived for several years as an Ex-Pat in Accra, Ghana), Director of Global Healthcare Programs, Director of Healthcare Disparity Programs, and Director of Service Operations. She is a recipient of numerous awards, including the United Nations Global Leadership Award and one of ADWEEK's Top Black Women Trailblazers in Tech. Learn more about your ad choices. Visit megaphone.fm/adchoices

Explore the changing dynamics for field technicians in food retailing with Ashley Turner, VP of Service Operations from Hussmann, including their innovative approach to bringing news techs into the industry. Sponsored by Hussmann.

Being authentic and encouraging communication at every level is okay. Learn what these Rebel Leaders on the front lines are learning, hearing and doing to create a safe place in the workplace for employees to be real, to show up and be engaged. Plus, enjoy their ideas to gain everyone's trust.Panelists:Rod Johnson - Head of Service Operations & SVP, Farmers InsuranceMindi Cox - Senior Vice President, People & Great Work, O.C. TannerVeronica Sommer - Coach & Consultant, The Kindness SolutionModerated by: Derek Lundsten - President & CEO, LifeGuides