Podcasts about Deloitte

Laura Jones is the Head of Marketing at Instacart, the leading grocery tech company on the continent. Instacart is a 10-year-old business that makes it easier for millions of people to get their groceries through partnerships with more than 800 national, regional, and local retail brands to facilitate online shopping, delivery and pickup services from more than 70,000 stores. Laura is in her first year at Instacart. She previously held a long-term position with Uber, along with working at big-time companies like Google, Visa and Deloitte.Speaking at the Cannes Lions International Festival of Creativity, Jim and Laura talk about the importance of creativity and how "design thinking" informs her creative process. Laura also discusses how painting re-charges her mind and inspires her. CMOs often hold one of the most innovative and challenging roles in business today. Those who excel can operate at the highest level to drive growth and create value for their organizations. To learn more how Deloitte helps bolster the value CMOs deliver, visit www.cmo.deloitte.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Climate change artist--Ben Von Wong, plus Deloitte predicted E-Bike popularity. A Canadian tech firm gifts e-bikes to its employees, and listener call to action!

Is there something about hybrid work that inherently disadvantages women? According to Deloitte's 2022 Women at Work survey, almost 60 per cent of women who work in hybrid environments say they have been excluded from important meetings and almost half say they do not have enough exposure to leaders, putting them at a disadvantage when it comes to career progression. Host Isabel Berwick is joined by the FT's employment columnist Sarah O'Connor and US labour and equality correspondent Taylor Nicole Rogers to discuss what might be going wrong for women working in hybrid roles — and how it could be fixed.FT subscriber? Check out the Working It newsletter: One-click sign-up at www.ft.com/newslettersWant more?It's time to admit that hybrid is not workinghttps://www.ft.com/content/d0df2f1b-2f83-4188-b236-83ca3f0313dfThe UK ‘back to the office budget' does not add up for womenhttps://www.ft.com/content/143c2613-3e3a-48bb-8e2c-c7d479860f0fThe ‘no' club - Emma Jacobs on how to refuse non-promotable taskshttps://www.ft.com/content/03117e7a-3c85-4af4-8c31-f34428af32c4Is the underwired bra over? https://www.ft.com/content/2b0b614a-ef83-4991-aabf-1dee87cb1da7We love to hear from you. What do you like (or not)? What topics should we tackle? Email the team at workingit@ft.com or Isabel directly at isabel.berwick@ft.com. Follow @isabelberwick on Twitter Subscribe to Working It wherever you get your podcasts — and do leave us a review!Presented by Isabel Berwick. Editorial direction from Renée Kaplan and Manuela Saragosa. Sound design is by Breen Turner, with original music from Metaphor Music. Produced by Novel.Read a transcript of this episode on FT.com See acast.com/privacy for privacy and opt-out information.

Dr Martyn Davies Managing Director of Emerging Markets & Africa and Dean of  Deloitte Alchemy School of Management at Deloitte. See omnystudio.com/listener for privacy information.

Gianmarco Monsellato, président de Deloitte France et Afrique francophone, était l'invité de Christophe Jakubyszyn dans Good Morning Business, ce lundi 4 juillet. Ils sont revenus sur le lancement d'un label nommé "Best Managed Companies", pour distinguer les entreprises les mieux gérées, sur BFM Business. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.

In this episode, I'm speaking with someone I've known for many years - the fabulous Shannon Houde. Shannon is the founder of Walk Of Life Coaching, and for more than two decades, she's mentored and trained over 1000 change leaders, and used over 3000 hours with them to maximize their personal brands to advance impactful careers. She's had her own impact on the world by helping others find theirs and does it very well and she shares some insight if you're wondering how you or someone you know can map out how to ensure your career is more purposeful and impactful. Shannon chose Impact Coaching to combine her diverse experience as a hiring manager, a business coach, and a CSR consultant for brands like Adobe, Deloitte, BlackRock, and WWF. As an ICF-ACC certified coach. She's also a ‘Meta Coach,' trained by and involved in teaching Daniel Goleman's Emotional Intelligence Certification Program, and she also works with the Game Changer Index. She recently published her first book: Good Work, How To Build A Career That Makes A Difference In The World. And the title says it all! She shares wisdom with those who might be thinking, “I really do want to have more impact on my career, but I'm not sure how.” That's what Shannon lives to do. So, click the play button now, and discover more nuggets of wisdom to help you up-level your impact on this world.   Key Points Discussed: Shannon's uncomfortable experiences that shaped her to want to serve others and make a difference (04:20) What is an impact coach (07:21) The Oprah of Impact (09:01) The type of impact people need to have and what's getting in the (11:53) The imposter syndrome (16:32) How does bringing emotional intelligence into the coaching look like (19:33) What is a Game Changer index (22:03) The kind of impact we need to see these days (25:08) Finding your impact (31:58) Careers and roles that help people make more impact (32:31) Having a greater impact on what you do (37:55) Writing a book to help more people bring impact (41:42) Having a vision board and the result it brings (44:48) What's exciting about the future (54:52) “Change is never painful, only the resistance to change is painful.” (56:55) You got this! (57:39) Resources Mentioned: Good Work, How To Build A Career That Makes A Difference In The World by Shannon Houde The Alchemist by Paulo Coelho Why Woo-woo Works by Dr. David Hamilton Connect with Shannon: Shannon's website Shannon on Facebook Shannon on Twitter Shannon on LinkedIn Shannon on Medium Connect with Betsy: Betsy on Instagram Betsy on Twitter Betsy on Linkedin Rate, Review, Learn, and Share Thanks for tuning into The Discomfort Practice! If you enjoyed this episode, please drop us a five-star and written review, follow, and share what you enjoyed about this episode. Don't forget to tune into our other episodes and share your favorite ones on social media. We live in a world of algorithms and you really do help us reach new listeners!

This week, we're exploring why it behooves businesses and business leaders to look at their users, consumers, customers, etc., as humans first. Slightly shifting perspective to consider the humanity behind purchasing decisions can lead to greater loyalty, more frequent use, and genuinely happier users, all of which add up to more business success and better outcomes for the world. Together with my guests, we discuss how human-centric decisions apply to various industries and how you can build better relationships that lead to success for all of humanity. Guests this week include Charlie Cole, Neil Redding, Dr. Rumman Chowdhury, Ana Milicevic, Cathy Hackl, Marcus Whitney, and David Ryan Polgar. The Tech Humanist Show is a multi-media-format program exploring how data and technology shape the human experience. Hosted by Kate O'Neill. Produced and edited by Chloe Skye, with research by Ashley Robinson and Erin Daugherty at Interrobang and input from Elizabeth Marshall. To watch full interviews with past and future guests, or for updates on what Kate O'Neill is doing next, subscribe to The Tech Humanist Show hosted by Kate O'Neill channel on YouTube, or head to KOInsights.com. Full Transcript Kate O'Neill: When you buy something, you're a customer. But — to paraphrase a line from the movie Notting Hill — you're also just a person, standing in front of a business, asking it to treat you like a human being. Over the last two decades plus working in technology, I've often held job titles that were centered on the experience of the user, the consumer, or the customer. In fact, the term ‘customer experience' has been in use since at least the 1960s, and has become so common that a recent survey of nearly 2,000 business professionals showed that customer experience was the top priority over the next five years. And while generally speaking this emphasis is a good thing, my own focus over the past decade or so has shifted. I've realized that the more macro consideration of human experience was a subtle but vital piece missing from the discussion at large. Because when we talk about experience design and strategy, no matter what word we use to qualify it—customer, user, patient, guest, student, or otherwise—we are always talking about humans, and the roles humans are in relative to that experience. In order to refocus on human experience instead of customer, you have to change the way you think about your buyers. You owe it to yourself to think not just about how people can have a better experience purchasing from your company, but also what it means to be fully human within the journey that brings them to that moment, and the uniquely human factors that drive us to make decisions leading to purchase or loyalty. A recent piece by Deloitte shared in the Wall Street Journal echoes this idea and offers five ways to be more human-centric in business: 1) be obsessed by all things human, 2) proactively identify & understand human needs before they are expressed, 3) execute with humanity, 4) be authentic, and 5) change the world. That's what today's episode is about: using empathy and strategic business-savvy to understand what it means to be human, and how that intersects with the worlds of technology and business. Neil Redding: “When you look at everything that has to do with buying and selling of things, it's so closely tied with what we care about, what we value most, value enough as humans to spend our hard-earned money on. And so, the realm of retail reflects something really deeply human, and profoundly human.” Kate: That was Neil Redding, brand strategist and self-described “Near Futurist” focused on the retail space. He's right—buying and selling things has become deeply entwined with humanity. But when we purchase something, it's not because we think of ourselves as “customers” or “end users.” We buy because we have a need or desire to fulfill, and sometimes that need is purely emotional. A ‘customer' buys your product—a human buys your product for a reason. 84% of consumers say that being treated like a person instead of a number is an important element to winning their business. It does seem like business professionals are catching on, as 79% say it's impossible to provide great service without full context of the client and their needs. But understanding something isn't the same as putting it into practice—only 34% of people say they feel like companies actually treat them as individuals. One major difference is the question of framing. Customer experience frames the motivator as, ‘how effectively the business operates the events related to a purchase decision.' It drives companies to focus on improving their own metrics, like bringing down call center wait times. These may yield worthwhile outcomes, but they're inherently skewed to the business perspective and aligned to the purchase transaction. Focusing instead on human experience shifts the perspective to the person outside the business, and what they want or need. It allows consideration of the emotional state they may be bringing to the interaction, which leaves greater room for empathy and context. A human experience mindset suggests that each individual's unique circumstances are more important than aggregate business metrics, because the reason why that person is interacting with your company probably can't be captured by measuring, say, how long they might have to wait on the phone. You could bring that wait time to zero and it still may not have any impact on whether the person feels heard, respected, or satisfied with the outcome — or whether they want to engage with you again. But as fuzzy as it is to talk about human experience, we know that measurement is fundamental to business success, so we have to find a way to define useful metrics somehow. For each business, that number is likely a bit different. So how do you know whether your customers feel like they're being treated as humans instead of just numbers? Charlie Cole, CEO of the flower delivery website ftd.com, believes one answer is obsessing over customer satisfaction metrics. Charlie Cole: “The best way to win this industry is just kick ass with the customer. We obsess over NPS scores, uh, as kind of leading indicators of LTV scores.” Kate: If you're not familiar with the acronyms, allow me to decipher: NPS stands for Net Promoter Score, which measures how likely the customer is to recommend the business, and LTV in this context means ‘lifetime value,' or the amount a customer may spend at your business over the course of their lifetime. Charlie Cole: “But remember, it's not the receiver's lifetime, it's the sender's lifetime. I mean, think about it. My stepmom is—just had a birthday April 9th, and I sent her a plant. If I went on a website and picked out a Roselia, and she received an Azelia, she's gonna be like, ‘thank you so much, that was so thoughtful of you,' and I'm gonna be pissed, right? And so like, we have to make sure we optimize that sender NPS score. It was shocking to us when we looked into the NPS, when we first got to FTD, our NPS, Kate, was in like the teens! My CTO looked at it and he goes, ‘how is this possible? We send gifts, who doesn't like receiving gifts?' And so we were looking at this stuff and we realized like, this is how you win. And I think when people look at the world of online delivery, there's very few companies that are extremely customer-centric… and in our world it matters. It's births, it's deaths, it's birthdays, it's Mother's Days… it's the most emotional moments of your life that you're relying on us for, so I think that gravitas just goes up to the next level.” Kate: Net Promoter Score offers directional insight about the customer experience, but it still isn't quite measurement of the broader human experience. The typical NPS question is phrased, “How likely is it that you would recommend [company X] to a friend or colleague?”, which forces customers to predict future actions and place themselves into hypothetical or idealistic scenarios. It is also measured on a 1-10 scale, which is pretty arbitrary and subjective — one person's 9 would not be another person's 9. A clearer way to ask this and gain more useful human-centric data would be with simple yes/no questions, asking people about actual past behaviors. For instance, “in the past 6 weeks, have you recommended [company X] to a friend or colleague?” Other alternative measures include PES, or Product Engagement Score, which measures growth, adoption, and stickiness of a given product or service, and doesn't require directly asking customers questions about their past or future habits. Instead, data comes in in real-time and allows for a clear measurement of success relative to a product's usage. While these metrics are useful in various ways, one thing missing from them is emotion. As humans, we are animals deeply driven by our emotions: research from MIT Sloan finds that before humans decide to take an action—any action, including buying something—the decision must first go through a filtering process that incorporates both reason and feelings. Reason leads to conclusions, but emotion leads to action. And if a customer feels frustrated by the customer service they're experiencing—perhaps they feel like they are being treated like a number, and not a person—they'll file a complaint, share on social media, and tell their friends and family to avoid the business. These actions can be quite time-consuming, but people will give up their time to right a wrong they feel they've experienced. All this is to say that if you want to retain human loyalty or attract new people to your business, you have to create a positive emotional response in your customers, which means understanding more about who they are than simply what product they might want. Many businesses have discovered that one of the best ways to create an emotional connection with people is through branding. A great brand image can forge a permanent bond with someone who feels strongly that the company shares their values and practices what they preach. Once someone has connected a brand to their own identity, it becomes much more difficult to convince them to switch to another company—even if that company provides the same product at lower cost—because switching companies feels like losing a part of them. Dr. Rumman Chowdhury, Director of the Machine Learning Ethics, Transparency, and Accountability team at Twitter, explored the concept of branding with me when she came on my show last year. Rumman Chowdhury: “Human flourishing is not at odds with good business. Some of what you build, especially if you're a B2C company, it's about brand. It's about how people feel when they interact with your technology or your product. You are trying to spark an emotion. Why do you buy Coke vs Pepsi? Why do you go to McDonald's vs Burger King? Some of this is an emotional decision. It's also this notion of value. People can get overly narrowly focused on value as revenue generation—value comes from many, many different things. People often choose less ‘efficient' outcomes or less economically sound outcomes because of how it makes them feel. A frivolous example but an extreme example of it would be luxury brands. Apple spends so much money on design. Opening every Apple product is designed to feel like you're opening a present. That was intentional. They fully understand the experience of an individual, in interacting with technology like a phone or a computer, is also an emotional experience.” Kate: If you're able to understand what people connect to about your brand, you can invest into magnifying that image. If your customer loves that you invest into clean energies, it becomes less important how much time they spend on the phone waiting for a service rep. Operational metrics can't show you this emotional resonance, so instead you have to think about what makes you stand out, and why people are attracted to you. Sometimes, however, human emotion has nothing to do with the product or brand in question, and more to do with the circumstances surrounding it. There's perhaps no better example of this than flowers, which can be given for myriad reasons, and usually at the extreme ends of the emotional spectrum. I'll let Charlie Cole explain. Charlie Cole: “For us, it's buyer journey by occasion. So, you are sending flowers for the birth of a newborn. You are sending flowers for the tragic death of a teenager. You are sending flowers for the death of your 96 year old great grandfather. You are sending flowers for your wife's birthday. I would argue that even though the end of all those buyer journeys is ‘flowers,' they are fundamentally different. And you have to understand the idiosyncrasies within those buyer journeys from an emotional component. You have to start with the emotions in mind. You're buying running shoes. The buying journey for like a runner, for like a marathoner, a guy who runs all the time, is emotionally different than someone who just got told they need to lose weight at the doctor. Someone who travels for business all the time versus someone who's taking their first ever international…travel. Like, my wife retold a story the other day to my aunt about how her first European trip was when she won a raffle to go to Austria when she was 17. And her, like, single mom was taking her to Europe, and neither of them had ever been to Europe. That's a different luggage journey than me, who used to fly 300,000 miles a year. And I think that if you take the time to really appreciate the emotional nuance of those journeys, yes there's data challenges, and yes there's customer recognition challenges, so you can personalize it. But I would urge every brand to start with like the emotional amino-acid level of why that journey starts, and then reverse-engineer it from there. Because I think you'll be able to answer the data challenges and the attribution challenges, but I think that's a place where we sometimes get too tech-y and too tactical, as opposed to human.” Kate: Another challenge unique to flowers and other products usually given as gifts is that there are two completely different humans involved in the transaction, each with different expectations and emotions riding on it. Charlie Cole: “There's two people involved in every one of our journeys, or about 92% of them: the buyer, and the receiver. So how do I message to you, I don't want to ruin the surprise! But I need to educate you, and oh yeah, I'm a really really nervous boyfriend, right? I wanna make sure everybody's doing it right, and it's gonna be there on time, and I need to make sure it's going to the right place… So the messaging pathways to the sender and receiver are fundamentally different. If you kind of forget about your buying journey, and imagine everything as a gifting buyer journey, it just changes the messaging component. Not in a nuanced way, but darn near in a reciprocal way.” And while some businesses struggle to connect emotionally with the humans that make up their customer base, the tech industry—and specifically social media companies—seem to fundamentally understand what it is that humans crave, in a way that allows them to use it against us. They thrive because they take something that is quintessentially human—connecting with people and sharing our lives—and turn it into a means for data collection that can then be used to sell us products that feel specifically designed for us. Like most of us, Neil Redding has experienced this phenomenon firsthand. Neil Redding: “We spend more and more of our time in contexts that we are apparently willing to have commercialized, right? Instagram is kind of my go-to example, where almost all of us have experienced this uncanny presentation to us of something that we can buy that's like so closely tied to… I mean, it's like how did you know that this is what I wanted? So myself and people close to me have just said, ‘wow, I just keep buying this stuff that gets presented to me on Instagram that I never heard of before but gets pushed to me as like, yeah it's so easy, and it's so aligned with what I already want. So there's this suffusion of commercial transaction—or at least discovery—of goods that can be bought and sold, y'know, in these moments of our daily lives, y'know, so that increasingly deep integration of commerce and buying and selling of things into our self-expression, into our communication, works because what we care about and what we are willing to buy or what we are interested in buying are so intertwined, right? They're kind of the same thing at some deep level.” Kate: Part of the reason this works is that humans crave convenience. Lack of convenience adds friction to any process, and friction can quickly lead to frustration, which isn't a mind state that leads to more business. The internet and social media has made keeping up with friends and gathering information incredibly convenient, so an advertisement here or there—especially one that looks and feels the same as everything else on our feed—doesn't bother us like it might in other contexts. And when those advertisements have been tailored specifically to our interests, they're even less likely to spark a negative emotion, and may in fact encourage us to buy something that we feel is very “us.” The big question for business leaders and marketers then is how do you digitize your business so that it emphasizes the richness of the human experience? How do you know which technologies to bring into your business, and which to leave aside? There are plenty of established and emerging technologies to choose from: Interactive email helps marketers drive engagement and also provides an avenue for additional data collection. Loyalty marketing strategies help brands identify their best customers and customize experiences for them. Salesforce introduced new features to help humanize the customer service experience with AI-powered conversational chatbots that feel pretty darn close to speaking with an actual human. Virtual and Augmented Reality website options allow customers to interact with products and see them in their hands or living rooms before they buy. With all the choice out there, it can be overwhelming. And t oo often, businesses and governments lean into the “just buy as much tech as possible!” approach without thinking integratively about the applications of said technology. Many companies are using that technology to leverage more data than ever before, hoping to customize and personalize experiences. David Ryan Polgar, a tech ethicist and founder of All Tech Is Human, explains why this method may not yield the results you think—because humans aren't just a collection of data points. David Ryan Polgar: “Are we an algorithm, or are we unique? I always joke, like, my mom always said I'm a, a snowflake! I'm unique! Because, when you think about Amazon and recommendations, it's thinking that your past is predicting your future. And that, with enough data, we can accurately determine where your next step is. Or even with auto-suggestion, and things like that. What's getting tricky is, is that true? Or is it subtly going to be off? With a lot of these auto-suggestions, let's say like text. Well the question I always like to think about is, how often am I influenced by what they said I should say? So if I wanna write, like, ‘have a…' and then it says ‘great day,' well, maybe I was gonna say great day, but maybe I was gonna say good day. And it's subtly different, but it's also influencing kinda, my volition. Now we're being influenced by the very technology that's pushing us is a certain direction. And we like to think of it, ‘well, it's already based on you,' but then that has a sort of cyclical nature to actually extending—” Kate: “Quantum human consciousness or something.” David: “Exactly! Exactly.” Kate: “Like, the moment you observe it, it's changed.” Kate: It's so easy, especially when you work with data, to view humans as output generators. But we're living in an age where people are growing increasingly wary of data collection, which means you may not know as much about the people whose data you've collected as you think you do. Becoming dependent on an entirely data-driven model for customer acquisition may lead to faulty decisions — and may even be seen as a huge mistake five years from now. Instead, I always talk about “human-centric digital transformation,” which means the data and tech-driven changes you make should start from a human frame. Even if you're already adopting intelligent automation to accelerate your operations, in some cases, very simple technologies may belong at the heart of your model. Here's Neil Redding again. Neil Redding: “Using Zoom or FaceTime or Skype is the only technology needed to do what a lot of stores have done during COVID, where their customers expect the store associate interaction when they come to the stores, they just create a one-on-one video call, and the shopper just has this interaction over videochat, or video call, and kind of does that associate-assisted shopping, right? And so you have that human connection, and again, it's nowhere near as great as sitting across a table and having coffee, but it's better than, y'know, a 2-dimensional e-commerce style shopping experience.” Kate: As a parallel to video conferencing, Virtual Reality has opened up avenues for new human experiences of business as well. Cathy Hackl, a metaverse strategist and tech futurist, explained a new human experience she was able to have during COVID that wouldn't have been possible without VR. Cathy Hackl: “I'll give you an example, like with the Wall Street Journal, they had the WSJ Tech Live, which is their big tech conference, and certain parts of it were in VR, and that was a lot of fun! I mean, I was in Spatial, which is one of the platforms, hanging out with Joanna Stern, and with Jason Mims, and like, in this kind of experience, where like I actually got to spend some 1-on-1 time with them, and I don't know if I would have gotten that if I was in a Zoom call, and I don't know if I would have gotten that in person, either.” Kate: Virtual Reality and video technologies have also opened up new avenues for healthcare, allowing patients to conference with doctors from home and only travel to a hospital if absolutely necessary. Marcus Whitney is a healthcare investor and founder of the first venture fund in America to invest exclusively in Black founded and led healthcare innovation companies; he explains that these virtual experiences allow for better happiness, healing, and comfort. Marcus Whitney: “Going forward, telehealth will be a thing. We were already on the path to doing more and more healthcare in the home. It was something that they were trying to stop because, is the home an appropriate place for healthcare to take place? Lo and behold, it's just fine. Patients feel more secure in the home, and it's a better environment for healing, so you're gonna see a lot more of that. I think we're finally gonna start seeing some real breakthroughs and innovation in healthcare. Most of the lack of innovation has not been because we didn't have great thinkers, it has largely been regulatory barriers. Remote patient monitoring was a huge one that came up in the last year, so now we have doctors caring about it. What moves in healthcare is what's reimbursable. They were always trying to regulate to protect people, but then they realized, well, we removed the regulatory barriers and people were fine, so that regulation makes actually no sense, and people should have more choice, and they should be able to do telehealth if they want to.” Kate: And that's just it: humans want choice. We want to feel seen, and heard, and like our opinions are being considered. There's another technology on the horizon that could give people more power over their technology, and therefore freedom and choice, that will likely cause massive change in the marketplace when it is more widely available: Brain-computer interface. Cathy Hackl explains. Cathy Hackl: “So I'm very keen right now on brain-computer interface. The way I'm gonna explain it is, if you've been following Elon Musk, you've probably heard of neuro-link—he's working on BCI that's more internal, the ones I've been trying are all external devices. So I'm able to put a device on that reads my brainwaves, it reads my intent, and it knows that I wanna scroll an iPad, or I've been able to turn on lights using just my thoughts, or play a video game, or input a code… I've been able to do all these things. And I'm very keen on it, very interested to see what's going on… I think the biggest thing that's stuck with me from studying all these technologies and trying them out from an external perspective, is that my brain actually really likes it. Loves the workout. Like, I'm thinking about it, and I'm like, the receptors here, pleasure receptors are like lighting up, I'm like ‘ohmygosh!' So I'm still sitting with that. Is that a good thing? Or a bad thing? I don't know, but I think these technologies can allow us to do a lot of things, especially people with disabilities. If they don't have a hand, being able to use a virtual hand to do things in a virtual space. I think that's powerful.” Kate: That story also illuminates the fact that there are many different types of people, each with different needs. Digital transformation has given people with disabilities a new way to claim more agency over their lives, which creates a brand new potential customer-base, filled with humans who desire freedom and choice as much as the next person. Now, let's talk about some companies who are doing at least a few q things right when it comes to the digital transformation of human experience. Starbucks, for instance. One of the worst parts of shopping in-store was waiting in line, and then the social pressure from the people behind you wishing you would order faster. If you weren't a regular customer, the experience could be overwhelming. When they launched their mobile order app, it tapped into a number of things that made the experience of buying coffee faster and easier, with all sorts of fun customization options that I never knew existed when I only ordered in-store. Now, even brand new customers could order complex coffee drinks — meaning in that one move the company may have brought in new customers and allowed the cost per coffee to increase — all without people feeling pressure from other shoppers, and without the inconvenience of waiting in line. Then there's Wal-Mart, who during the pandemic instituted ‘Wal-Mart pickup,' a service where people can shop online and pick up their goods without ever having to step into the store. The service is technically operating at a financial loss, but Wal-Mart understands that solid branding and convenience are worth more to their company's bottom-line in the long run than the amount of money they're losing by investing into this particular service. Of course, some businesses are better suited for the online-only world than others. As more companies attempt to digitize their businesses, it's incredibly important to tap into the human reasons that people wanted to engage with your business in the first place. In some cases, businesses have failed to make this connection, assuming that “if people liked us as a physical product, then they'll continue using us when we're digital,” or worse, “if we simply make people aware of us, they will become customers!” This assumption ignores human nature, as Ana Milicevic, a longtime digital media executive who is principal and co-founder of Sparrow Digital Holdings, explains. Ana Milicevic: “To be relevant in this direct to consumer world, you also have to approach awareness and customer acquisition differently. And this is the #1 mistake we see a lot of traditional companies make, and not really understand how to pitch to a digital-first, mobile-first consumer or a direct subscriber. They're just not wired to do it that way, and often times the technology stacks that they have in place just aren't the types of tools that can facilitate this type of direct interaction as well. So they're stuck in this very strange limbo where they are committed to continuing to acquire customers in traditional ways, but that's just not how you would go about acquiring a direct customer.” Kate: Acquiring those direct customers requires an understanding of what humans want—a large part of which is meaning. And how people create meaning in their lives is changing as well. Long before the pandemic, trends were already pointing toward a future where we live more of our lives online, but those trends have also been accelerated. So beyond digitizing your business, it may also be useful to invest time, money, and energy into discovering how the humans of the future will create meaning in their lives. Cathy Hackl discussed some of the trends she's seen in her own kids that show how today's children will consume and make purchasing decisions in a very different way than most modern businesses are used to. Cathy Hackl: “Something else that I'm noticing… y'know we're going to brick and mortar, but we're going to brick and mortar less. So you start to see this need for that virtual try-on to buy your makeup, or to buy clothes, and it's also transitioning not only from the virtual try-on into what I'm calling the direct-to-avatar economy. Everything from virtual dresses that you're buying, or custom avatars, y'know you're starting to create this virtualized economy. And this is the reason I always talk about this now, is my son recently did his first communion, and when we said, ‘hey, what do you want as a gift?' he said, ‘I don't want money, I want a Roblox gift card that I can turn into Robucks,'—which is the currency they use inside Roblox—'so that I can buy—whichever gamer's skin.' And, y'know, when I was growing up, my brother was saving up to buy AirJordans. My son doesn't want that, y'know, he wants Robucks, to buy something new for his avatar. This is direct-to-avatar; is direct-to-avatar the next direct-to-consumer?” Kate: Our online avatars represent us. We can customize them to directly express who we feel we are. Part of the reason this idea is so attractive is that many people—increasingly so in the context of online interaction—seek out meaningful experiences as our ‘aspirational' selves. We gravitate to the communities that align with facets of who we wish we were. And perhaps less productively, we may also choose to present the idealized version of ourselves to the world, omitting anything we're embarrassed by or that we feel may paint us in a negative light. But honestly, all of this makes sense in the context of making meaning, because humans are generally the most emotionally fulfilled when we feel empowered to control which ‘self' we present in any given interaction. With this much freedom of choice and expression, and with the complications of the modern supply chain—which I will talk about more in depth in our next episode—it's important to acknowledge that creating convenience and improving human satisfaction aren't going to be easy tasks. Behind the scenes, there is a tremendous amount of work that goes into providing a satisfying customer experience. Let's go back to the example of flowers and see what Charlie Cole has to say. Charlie Cole: “If it's too cold they freeze, if it's too hot they wilt, if UPS is a day late they die. And then, the real interesting aspect—and this isn't unique to flowers—the source is remarkably centralized. So the New York Times estimated that 90-92% of roses that are bought in America for Valentine's Day come from Columbia and Ecuador. And so, if anything goes wrong there, then you really don't have a chance. Imagine the quintessential Valentine's Day order: A dozen long-stem roses, New York City. Easy, right? I used to live on 28th and 6th, so let's say Chelsea. Okay, I've got 7 florists who could do it. Who has delivery capacity? Roses capacity? The freshest roses? The closest to proximity? The closest to the picture in the order? Who has the vase that's in the order? Did they buy roses from us? Because I like to be able to incentivize people based on margins they already have. And so without exaggeration, Kate, we have about 11-12 ranking factors that educate a quality score for a florist, and that's how it starts the process. But then there's all the other things, like how do we know somebody didn't walk into that florist that morning and buy all the roses, right? And so there's this real-time ebb-and-flow of demand because our demand is not ours! They have their own store, they have their own B2B business, they might take orders from some of our competitors. They might have their own website. We have no idea what any given florist happens in real time because they are not captive to us. What we've learned is the place we have to get really really really really good is technology on the forecasting side, on the florist communication side, and the customer communication side. Because I can't control the seeds on the ground in Columbia, but I can really control the communication across the entire network as far as we go, as well as the amounts the we need in various places.” Kate: Creating that small-scale, emotional human moment where someone receives flowers requires immense computing power and collaboration between multiple businesses and workers. Which is part of why Charlie Cole also believes that in some cases, the best way to help your business succeed is to invest in helping other businesses that yours interacts with. Charlie Cole: “Small businesses… I think it's our secret sauce. And I think COVID has shined a light on this: small businesses are the core of our communities. Right? They are the absolute core, and I think it was always nice to say that, but now we know it. And so here's what I think we do better than anybody else: we've invested more in helping our florists run their own small business independently of us than we have about optimizing our marketplace. We launched new POS software. We launched a new local website product where we're like the first person ever to become a reseller for Shopify because we made a custom platform for florists. We're just their website provider. They're actually competing with FTD.com in a lot of ways—but I think that's where we're gonna differentiate ourselves from all the other people that are perceived as, by small businesses, (their words not mine) leeches. Right? I think to actually effectively run a marketplace which is fulfilled by small businesses, you need to invest as much in helping them win their local market independent of you.” Kate: You could make the case that there is no more evolved human experience than choosing to help others. So if your business is engaged in activities that allow other businesses—and therefore humans—to thrive, you may also be building your brand in a direction that creates more customer loyalty than any exit survey or great service interaction ever could. Beyond understanding human emotions and needs, you can help your business by leaning into understanding how we create meaning. At our core, we are compelled to make meaning. Whether we realize it or not, meaningful experiences and interactions are the driving force behind many of our decisions, financial or otherwise. Meaning is different for everyone, but having it is vital to our happiness. If you are able to engage with potential customers in a way that helps them create meaning, or allows them to use your product to make meaning on their own, you are aligning your success with your customers' success, and that bodes well for the long term. At the end of the day, making any of these changes starts at the very top of your business. Leadership needs to set the tone, creating a culture that allows room for workers at every level to engage more meaningfully with customers, and with each other. (By the way, for more discussion on creating or changing work culture, you can check out our last episode, “Does the Future of Work Mean More Agency For Workers?”) Your effort will benefit not only your business, but society as a whole. Remember the Deloitte piece in the Wall Street Journal I mentioned at the start of the episode, with ways to be more human-centric in business? Number 5 on that list was “change the world,” and research from Frontiers suggests that the well-being of any society is directly linked to how the people living within it feel about their lives and purpose. How we do that may be as simple — and as complicated — as helping people to experience meaning at any level. While the technologies around us keep changing, the opportunity becomes increasingly clear for people who work around creating customer experiences and user experiences to open up the aperture to see humanity through a fuller lens. This way, as you set your business up for longterm success, you also advocate for making human experiences as meaningful as possible — and you just might be changing the world for the better. Thanks for joining me as I explored what it means to think of customers as human. Next time, I'll be exploring the supply chain and how, despite the vast technology involved, the closer you look the more you realize: the economy is people.

Sean Mullaney of FI Tax Guy talks about luck, credit, and the FIRE movement Episode 1943: Luck, Credit, and the FIRE Movement by Sean Mullaney of FI Tax Guy on Building Your Financial Future Sean Mullaney is a financial planner and the President of Mullaney Financial & Tax, Inc. Mullaney Financial & Tax, Inc. offers fiduciary, fee-only, hourly, and advice-only financial planning. Sean established Mullaney Financial & Tax, Inc. after a lengthy career in public accounting. He worked in the tax departments of both Deloitte & Touche and PwC, including over 6 years in PwC's Washington National Tax Services practice. Sean is a Certified Public Accountant licensed in California and Virginia. He is a member of the American Institute of Certified Public Accountants and an associate member of the National Association of Personal Financial Advisors. Sean has degrees in accounting, law, and taxation and a certificate in financial planning.  The original post is located here: https://fitaxguy.com/2020/12/   Visit Me Online at OLDPodcast.com Interested in advertising on the show? https://www.advertisecast.com/OptimalFinanceDaily Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the What's Next! podcast with Tiffani Bova. Given both of their superb networking skills, it's a wonder Tiffani hadn't met Keith Ferrazzi sooner for a collaboration project! On this week's episode, we highlight Keith who is an American entrepreneur and recognized global thought leader in the relational and collaborative sciences. As Chairman of Ferrazzi Greenlight and its Research Institute, he works to identify behaviors that block global organizations from reaching their goals and to transform them by coaching new behaviors that increase growth and shareholder value. Keith has introduced a new transformational operating system he calls co-elevation that leads to exponential change and value. Formerly he was the CMO of Deloitte and Starwood Hotels. He is a #1 New York Times best-selling author of Who's Got Your Back and Never Eat Alone and his newest book Leading Without Authority, as well as a frequent contributor to Harvard Business Review, WSJ, Fast Company, Forbes, Inc, Fortune and other publications. Keith's 20 year history of transforming C-Suite executive teams has made him an agent of transformation and among the world's greatest and most sought after coaches.   THIS EPISODE IS PERFECT FOR…  workplace executives and leaders that want to learn how to remain competitive and impactful in a post-pandemic world.   TODAY'S MAIN MESSAGE…  As the world of work transformed over the most recent years, many workplaces struggled to adapt to work-from-home practices. But the reality is that we've been inching towards remote work as the “new-normal” which has been present for decades. If companies want to find success in a hybrid environment, they must go all-in on digital and embrace the human connection when workers do show up to the office.   WHAT I LOVE MOST…  Networking isn't about the glamour and the spotlight of social prowess – it's about making the time to build an authentic emotional connection and then co-creating a workplace experience together.     Running time: 27:18 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn   Find Keith online: Official Website Twitter LinkedIn   Keith's Book: Competing in the New World of Work

This episode of Breaking Brave is brought to you by: SOULSNACKS! Soul snacks are single ingredient, eco conscious dog and cat treats! Sourced directly from farms in Ontario and wrapped in fully compostable packaging. Treating your pets never felt so good. Head to https://soulsnacks.ca/ and use coupon code BREAKINGBRAVE for 15% off your purchase!!! ​ & CRANK COFFEE the newest member of the Neal Brothers family. Crank Coffee is a new Canadian whole bean coffee brand that is certified organic and fair trade. Founded by the Neal Brothers Peter and Chris. This brand was influenced by cycling, coffee lovers, and experts! Check it out at the Neal brothers online shop here: https://shop.nealbrothersfoods.com/collections/crank%C2%AE-coffee-co and USE COUPON CODE BRAVE for 20% OFF Your first Crank Coffee purchase! -- DANU MORRIGAN is on a path to healing from her experiences growing up with a 'narcissistic mother.' She shares the details of her experience in great detail and we hope it may be helpful for anyone out there who recognizes these traits in their own parents, family members, or themselves. For more from Danu, please head to her website at: https://www.daughtersofnarcissisticmothers.com -- As always, thanks so much for tuning into Breaking Brave! If you like the show, please subscribe, review, and/or send us your suggestions or questions via the platforms below! For more from Marilyn Barefoot or to get in touch with her directly, please connect via: Marilyn's website: https://marilynbarefoot.com/ LinkedIn: https://www.linkedin.com/in/marilynbarefootbigideas/ Twitter: @MarilynBarefoot Instagram: @marilynbarefoot ABOUT Marilyn Barefoot, the Host of Breaking Brave: Breaking Brave is Hosted by Marilyn Barefoot, one of the foremost business coaches & creative ideators in North America - Marilyn gets hired by several of the world's biggest brands, companies, and organizations (the NHL, McDonald's, Deloitte, Coca-Cola, MTV, Viacom, The CFL, Forbes Magazine; to name just a few) to help them get unstuck and generate big, creative ideas. It helps us so much to have your feedback which goes a really long way in helping us shape the future of Breaking Brave and host the guests you're most interested in hearing from! So if you have the time, please subscribe, review, and connect with Marilyn on social media or through her website! And as always, thanks so much for tuning in!

Alice Milligan is the CMO of Morgan Stanley, an over 85-year-old multinational financial services firm, with about $60 billion in annual revenue and a market cap of roughly $140 billion. In 2020, Morgan Stanley acquired E-Trade and Eaton Vance the following year.Alice has an impressive resume that includes 15 years at American Express and five years at Citi. In 2019, she was the Chief Customer Officer of E-Trade. She is now officially the CMO of Morgan Stanley. In this conversation, Alice discusses what it was like maneuvering in a corporate acquisition during a worldwide pandemic. She talks about the lessons she's learned as a leader and the importance of being a customer of the company you work for.CMOs often hold one of the most innovative and challenging roles in business today. Those who excel can operate at the highest level to drive growth and create value for their organizations. To learn more how Deloitte helps bolster the value CMOs deliver, visit www.cmo.deloitte.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to an interview with expert M&A advisor and best-selling author, Mark Sirower. Get Mark's book here: https://amzn.to/39nd0O8 In this episode, Mark elaborated on the meaning of synergy and how it impacts businesses. He also spoke about strategies to maximize the chances of success in M&A and how to deal with its common challenges. Mark Sirower is an internationally recognized expert on M&A and the author of the best-selling book, The Synergy Trap: How Companies Lose the Acquisition Game (Simon & Schuster, 1997) and co-author of The Synergy Solution: How Companies Win the Mergers & Acquisitions Game (Harvard Business Review Press, February 2022). He is a U.S. leader in Deloitte's M&A and Restructuring practice, where he joined in 2008 to launch the M&A Strategy practice. Mark has advised senior executive teams on hundreds of transactions over the past 25 years from strategy and diligence through post-merger integration. Previously, he built the Deals Strategy Group at PwC and was the global leader of the M&A practice at the Boston Consulting Group, where he developed innovative approaches to crafting M&A strategies, planning integrations, delivering synergies, and creating shareholder value. Mark has taught M&A at the Wharton School, and has taught at the NYU Stern School Executive MBA program for 30 years.  Get Mark's book here: The Synergy Solution: How Companies Win the Mergers & Acquisitions Game. Mark Sirower: https://amzn.to/39nd0O8 Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Eric Kimberling began his career at one of the Big 4 consulting firms. There are pros and cons that come with working for and working with one of the larger consulting firms in the industry. In this video, Eric breaks down the benefit and drawbacks of partnering with a large consulting firm like Deloitte.   ————————————————————— DOWNLOAD MORE RESOURCES BELOW: —————————————————————— 2021 DIGITAL TRANSFORMATION REPORT: http://resource.thirdstage-consulting... TOP 10 ERP SYSTEMS RANKING: https://www.thirdstage-consulting.com... TOP 10 ERP SYSTEMS FOR SMALL BUSINESSES: https://www.thirdstage-consulting.com... TOP 10 CRM SYSTEMS: https://www.thirdstage-consulting.com... GUIDE TO ORGANIZATIONAL CHANGE MANAGEMENT: http://resource.thirdstage-consulting... 20 LESSONS FROM 1,000 ERP IMPLEMENTATIONS: https://resource.thirdstage-consultin...

Cathy Benko, Former Vice-Chair and Managing Partner at Deloitte, shares her wisdom on the implications of the way we work and the steps leaders, CEOs, CIOs, and CHROs can take to prepare themselves and their organizations for a thriving and more resilient future.

The design trailblazer behind a popular creative thinking programme being run in Irish schools says her team is this month about to embark on a gargantuan recruitment drive for mentors, seeking a whopping 800 professionals from across all sectors to help roll out The Big Idea to 4,000 students next year. Kim Mackenzie-Doyle from Carlow says creative thinking is a much-needed skill required by society and industry but has not been taught in Irish schools until now. The designer founded the multi-award-winning, free, creative-thinking programme for 15 to 16-year-olds in 2020 to bridge the gap between industry and education. “Creativity is a much-needed skill required by society and industry, yet it's not taught in our schools. And when I say creativity, I don't mean art. I mean using creative thinking to solve the biggest problems that face society,” says Kim. More than 2,000 students were supported by 400 Big Idea mentors this year. The mentor list reads as a who's-who of the innovation scene in Ireland with tech gurus, designers, creative directors, financial advisors, entrepreneurs, engineers, scientists, architects, educators, graphic designers, legal experts, marketing and brand specialists and more taking part. Mentors volunteered from innovative companies such as Stripe, Ikea, Bord Gáis Energy, UCC, MSD, Aerogen, Primark, Microsoft, Accenture and Deloitte to name a few. Kim says creativity is undervalued and misunderstood in Ireland. “When people think about creativity, they think about the arts. Being an artist is quite different to being creative. Artists make art of their choice from their inspiration. Creativity is everywhere and is fundamental to progress, in industry, society and education,” she says. She says that creativity thrives in collaborative settings which is why a diverse range of mentors steps up the learning for the students. “The more diversity the better. People with different experiences and backgrounds add so much richness to creative collaboration, proving that two or more heads are better than one.” Teaching the creative process Kim, who designed the world's best-selling computer mouse – the Logitech MX305 – while she was working at Design Partners, says the creative process is a step-by-step approach, which is why it can be taught. However, she fears that Ireland needs to put more time into creative education. “On a national scale, not investing in creativity will dampen Ireland's innovative spark. That's why we need programmes like The Big Idea so we can be proactive, focus on the issues that need solutions and teach and engage creative and critical thinking to come up with big ideas to solve national and global issues – now and in the future.” The winning Big Idea 2022 came from a student team at St Leo's College in Carlow with their app which uses QR codes to give recycling instructions with an integrated recycling reward scheme. “The other Big Ideas this year were incredible such as flatpack wind turbines, sustainable housing domes, an LGBTQ+ social media platform, a youth centre designed by teens for teens to promote positive mental health and a disease tracker app. While all of the projects and ideas were fantastic, we are also interested in the creative process that the students follow for the programme. How they arrived at their idea is just as important as the idea itself. But of course, we would love to see the students develop their ideas,” says Kim. Kim is also a member of the Design Skills Implementation Group as part of the Expert Group on Future Skills Needs. She is representing education in a multi-sector approach to address the national shortage of digital, product and strategic design professionals. The group recently published ‘Together for Design – Year in Review 2021-2022', a report which focuses on the design skills required by Irish enterprises from 2020 to 2025. The Big Idea encourages more into creative thinking, design professions The Big Idea was highlighted as one of...

Diversity, equity, and inclusion aren't just words; they're a key component of success for nearly any endeavor, cloud computing included. In this podcast, David Linthicum talks with Deloitte's Josh Walker, co-founder of Black Orlando Tech, about his efforts to bring diversity to the tech workforce. They also discuss ways companies can change their culture to hire more minorities by creating a culturally diverse, friendly workspace and ensuring that minorities feel more welcome.

As part of its Management Agenda, the Biden administration has identified government customer service as a point of emphasis. The administration's Management Agenda Vision document outlines how workforce improvements and customer service will go hand-in-hand to improving trust in government and mission delivery.   William D. Eggers is the executive director of Deloitte's Center for Government Insights, where he is responsible for the firm's public sector thought leadership. He testified recently in front of the Senate Homeland Security and Governmental Affairs Committee about building trust in government through customer experience. Eggers joined the show to discuss the government customer experience.   As part of its Management Agenda, the Biden administration has identified government customer service as a point of emphasis. The administration's Management Agenda Vision document outlines how workforce improvements and customer service will go hand-in-hand to improving trust in government and mission delivery.   William D. Eggers is the executive director of Deloitte's Center for Government Insights, where he is responsible for the firm's public sector thought leadership. He testified recently in front of the Senate Homeland Security and Governmental Affairs Committee about building trust in government through customer experience. Eggers joined the show to discuss the government customer experience. *** Join GovExec Daily on Clubhouse! https://www.clubhouse.com/club/govexec-daily-group  

In today's episode we catch up with Ron Shah, CEO & Co-Founder of Obvi, a DTC collagen supplements brand for women. Ron breaks down his trajectory; starting at Deloitte, before going on to grow his own agency. We discuss how his past experiences led to founding Obvi, where he steers the ship as CEO. This episode is FULL of actionable insights and Ron gives an honest breakdown of how he and his team took Obvi from $0 to $32,000,000+ in revenue in just over 3 years! Connect With Ron: @obviceo Want to hear about new episodes? Subscribe via email and check us out on Twitter: @TheNextGenPod

Austin Schlessinger is an innovation strategist at Deloitte and competitive CrossFitter. He has a 17k+ twitter audience and writes about fitness and money. His Twitter: @austinschless

This week I had an amazing conversation with leadership and productivity expert Hamza Khan on Sharpen Your Edge Live. Hamza's clients have included some of the world's most dynamic companies and organizations, including Microsoft, PepsiCo, LinkedIn, Deloitte, Salesforce, TikTok, and over 100 colleges & universities, His insights have been featured by notable media outlets such as VICE, Business Insider, and The Globe and Mail. He is also the author of Amazon bestseller “The Burnout Gamble: Achieve More by Beating Burnout and Building Resilience.” As an educator, he is currently a top-ranked instructor at Toronto Metropolitan University, teaching courses on marketing & communication. As the Co-Founder of SkillsCamp, a leading soft skills training company, Hamza is on a mission to empower organizations to thrive in the future of work. From Fortune 500 boardrooms to international conferences, Hamza regularly shares actionable insights on the topics of leadership, resilience, and productivity. In this conversation we talk about burnout, reimagining the future of work and the importance of recharging without feeling guilty. If you want to learn more about him, you can go to his website at hamzakhan.ca. Enjoy! --- Support this podcast: https://anchor.fm/dr-greg-wells/support

In today's podcast episode we're stepping into a completely different realm of health. I'm joined by coach, speaker, and author Darcy Eikenberg as we discuss her new book “Red Cape Rescue: Save Your Career Without Leaving Your Job”. What we do (or don't do) from 9-5 has a huge impact on our health. If your JOB is a big source of stress, this is the conversation for you. Darcy Eikenberg is on a mission to help us change our lives at work without having to change everything in our lives, especially during times of great change (and face it—when AREN'T we managing change?) She's the author of Red Cape Rescue: Save Your Career Without Leaving Your Job which shows how to get more of what you want without resorting to drastic measures of changing careers or finding a new job—and without sacrificing your health or family life. Her strategies help generate more clarity, confidence, and control—plus, they inspire a bit of courage to help handle our complex lives at work. She's coached leaders at companies such as Aon, The Coca-Cola Company, State Farm, and Deloitte, and offers encouraging ways to change work for the better, for good. Before launching her leadership career coaching firm RedCapeRevolution.com, Darcy was a principal at human resources consulting firm Hewitt Associates (now part of Alight Solutions), where she served on both the Southeast and the North American Communication Consulting Leadership teams. She's been quoted in Forbes, Thrive Global, Mashable, The Ladders, CNN, and more. Connect directly through her free Insider Community at RedCapeInsider.com and get the latest stories, career strategies, and free tools. To connect with Dr. Alex further visit: www.emergentwomencoaching.com Send an email to Dr. Alex- dralex@emergentwomencoaching.com Get $230 off an initial consultation https://www.emergentwomencoaching.com/voucher-7421 Get more free trainings and connect with our private community: https://www.facebook.com/groups/trwcommunity Be sure to check out our website, follow us on Facebook and Linked In, and Instagram.

Daryna Kulya, Co-founder of OpenPhone, is with us today. She enjoys serving consumers with the best customer experience by creating products that suit their needs. OpenPhone is an app built for teams and individuals so they can level up and use their phones for business anywhere. It's everything that you and your team need in a phone system! Daryna gives us an overview of how they were able to come up with this unique vision and how they skyrocketed from 0 to 1000 customers. Are you on the lookout for a business phone? If so, then catch her on the show and stay tuned for more. Show Notes [4:47] They want to be a part of an environment that is a lot more inspiring and that allows them to make progress. [5:50] The reason why they joined Velocity [6:47] Why did they initially give their product for free? [9:42] People should be getting value out of the product, so see if that's true [12:54] They always knew that OpenPhone would ultimately end up being a product that starts with one person in the company and then scales to the whole team [19:26] One of the most fundamental lessons learned was that a lot of times you overcomplicate things unnecessarily. [23:17] Dayrna shares some of the biggest milestones that they have achieved throughout the years [27:08] How were they able to build a team and what did that journey look like? [34:27] Biggest leadership mistakes and lessons learned from the presence of scale [35:57 Dayrna's advice on delegation, building a business, and scaling it up About Dayrna Kulya Daryna Kulya is the COO and co-founder of OpenPhone. She was previously a product manager at Vidyard, where she helped to establish and grow Vidyard GoVideo (ViewedIt). She also worked at Deloitte's Digital Innovation Lab, and helped them with their prototypes and innovations. Back in 2014, she established Product Hunt Toronto, one of the city's largest product events and the world's first Product Hunt community-run meeting. But what's more interesting is Dayrna is adventurous. She loves hiking trails in her free time.   Link OpenPhone Profile Daryna's LinkedIn

Angela talks with Michael Juergens, senior partner at Deloitte and Master of wine about how to optimise your life for everything you want to do They discuss how you can train for recovery and the value of cold exposure as a part of your routine along with Michael's passion for wine and how he has founded the wine industry of the Kingdom of Bhutan. This is a fascinating insight into a truly unique individual with a passion for life, living and great wine, listen in and hear more KEY TAKEAWAYS Recovery is very personal and dependent on a range of factors like body type, muscle fibre and how long you have been doing something You need to have a range of tools in your toolbox and know what to use when A cold plunge can be more effective than a cold shower Using a range of metrics can be helpful in ensuring you are on the right path The mindset you have and how you reinforce a positive mindset plays an important part in recovery There is a positive neurological impact from starting the day by letting your eyes take in the natural sunlight Different meditation techniques resonant in different ways, it's about finding the right one for you Picking the grapes at the optimum point of ripeness is key in the creation of good wine   The data doesn't support sulphates in wine being harmful and the body itself naturally produces sulphates Wine is about sharing, community, and the experience. Resveratrol in wine interacts with the food and can be positive in increasing absorption of quercetin which has health benefits The resveratrol in the blue zone in Sardinia is intrinsically linked to the longevity of those who are drinking wine daily BEST MOMENTS ‘You do have enough time, you just need to manage your life differently' ‘I trained myself to run on 5 hours of sleep and it was a game changer' ‘We are all individual it's about finding what works for you' ‘I started the wine industry in the Himalayan country of Bhutan and we are about to produce the first bottle of wine ever in the country' RESOURCES FOR THIS EPISODE https://www.drinkingandknowingthings.com/ Insta -@bhutanwine.com http://www.bhutanwine.com/ http://www.redlightrising.co.uk Code ANGELA for discount. Athletic Greens.com/Angela foster VALUABLE RESOURCES High Performance Health Podcast Series -https://angelafosterperformance.com/podcasts/ Biohack Your Way to Your Best Self - Join My Exclusive Female Biohacker Collective -  www.angelafosteracademy.com/female-Biohacker-collective Get a free health check and personalised report www.yourtotalhealthcheck.com Watch my Free Masterclass on how to master your metabolism -www.angelafosteracademy.com/master-your-metabolism Download my free Guide to Harmonising Your Hormones -www.angelafosterperformance.com/hormones Download my  free Fasting Guide - www.angelafosterperformance.com/fasting/ Download my free Guide to Sleep Like a Boss -www.angelafosterperformance.com/sleep Join my free Facebook Community -www.facebook.com/groups/femalebiohacker Get my bestselling book Rethink Health - https://amzn.to/3vbzYOV ABOUT THE HOST Angela Foster Angela is a Nutritionist, Health, and Performance Coach. She is also the Founder and CEO of My DNA Edge, an Exclusive Private Membership Site giving individuals the tools and bio hacks needed to optimise their genetic expression for optimal health and performance. After recovering from a serious illness in 2014, Angela left the world of Corporate Law with a single mission in mind: To inspire and educate others to live an energetic, healthful, and limitless life. Angela believes that we can truly have it all and has spent the last 5 years researching the habits and routines of high performers, uncovering age-old secrets, time-honoured holistic practices, and modern science to create a blueprint for Optimal Human Performance. CONTACT DETAILS Instagram Facebook LinkedIn See omnystudio.com/listener for privacy information.

Drop 1:  Phygital https://cointelegraph.com/news/lets-get-phygital-the-nfts-backed-by-real-world-collectibles Drop 2: FTX Investimento na BlockFi https://twitter.com/SBF_FTX/status/1539268631095152642?t=1xACIkxMSe9WWdxXSglOnQ&s=19 Aquisição da Embed https://twitter.com/Brett_FTX/status/1539234663897636864?t=d_zYq9wXm63eQaGRqVoaeA&s=19 Derivativos com Goldman Sachs https://www.zerohedge.com/crypto/goldman-sachs-reportedly-talks-ftx-bitcoin-crypto-derivatives Drop 3: Legathum, Metaverso após a morte https://cointelegraph.com.br/news/the-sky-is-no-longer-the-limit-brazilian-scientist-creates-metaverse-where-it-will-be-possible-to-live-after-death .. Moonpay partners with Universal/Fox para NFTs exclusivos https://www.cnbc.com/2022/06/21/crypto-start-up-moonpay-in-nft-deal-with-universal-fox.html Sardine contrata Simon Taylor https://www.prnewswire.com/news-releases/leading-payments-fraud--compliance-platform-sardine-adds-one-of-fintechs-most-influential-people-to-its-growing-team-301571443.html Uniswap adquire Genie para incorporar NFT à DEx https://twitter.com/Uniswap/status/1539306956002820096?t=QLX1piY9CrbEg9xrYJgWOQ&s=19 Bayz em parceira com The Sandbox https://cointelegraph.com.br/news/bayz-announces-partnership-with-the-sandbox-to-take-brazilian-brands-to-the-metaverse Nydig em parceria com Deloitte https://www.coindesk.com/business/2022/06/21/nydig-to-work-with-deloitte-in-offering-bitcoin-capabilities-to-clients/ Visa lança Bitcoin Cashback no Brasil e Argentina https://www.finextra.com/newsarticle/40478/visa-launches-bitcoin-cashback-cards-in-brazil-and-argentina Solana Labs to launch a mobile phone https://www.coindesk.com/business/2022/06/23/solana-labs-is-building-a-web3-mobile-phone/ Goldman de olho na Celcius https://www.coindesk.com/business/2022/06/24/goldman-sachs-raising-funds-to-buy-celsius-assets-sources/ Senadora Lummis sobe o PL crypto no GitHub https://www.theverge.com/2022/6/23/23180813/cryptocurrency-bill-cynthia-lummis-kirsten-gillibrand-github-trolling --- Send in a voice message: https://anchor.fm/blockdropspodcast/message

Varun Madan made the leap from consulting in India with McKinsey to Deloitte in the U.S. through a series of strategic moves. If you're an international candidate or consultant wanting to transition to the U.S. - listen up! This episode is worth its weight in gold.Varun also shares some bomb recruiting tips from his 10+ years in the industry.Additional LinksJoin Black Belt case prep program: LEARN MORESubmit a question for the team to answer: EMAIL USSponsor an episode or advertise: Management Consulted Media Kit

Today, I am blessed to have here with me Alan Cash. He serves as founder and chief science officer at Terra Biological.  Researching into the molecular and genomic mechanisms of aging and the effects of calorie restriction on aging, Mr. Cash developed unique molecular methods and compounds to mimic calorie restriction and extend lifespan in laboratory animals.  Mr. Cash has an MS in physics from the University of Oklahoma.  As an entrepreneur, Mr. Cash has gained recognition and awards from the White House, INC 500 business,  Ernst & Young Entrepreneur of the Year, Deloitte and Touche Technology Fast 50, and Top 100 Hotfirm.   In this episode, Alan talks about his passion for researching the mechanisms behind aging. During a study, Alan found that oxaloacetate extends the lifespan of worms. He speaks about the other clinical research Alan has done around oxaloacetate and what are the most surprising benefits of this compound. Alan dives into reversing some of the symptoms of premenstrual dysphoric disorder (PMDD), premenstrual syndrome (PMS), and chronic fatigue syndrome. Tune in as we chat about how Alan is researching the effects of oxaloacetate on women with breast cancer. 

A Deloitte analysis highlights the shocking cost of healthcare inequality. Americans are looking to Canada for hope in the fight against ALS. And a new report from North Carolina details how unevenly COVID relief funds were distributed to hospital systems. See acast.com/privacy for privacy and opt-out information.

When it comes to commodity trading, making the “right” decisions can seem a lot tougher these days—given ongoing supply chain disruptions, energy prices, cost pressures, sustainability goals, and other factors. Add disparate data sources and legacy IT to the mix, and the challenges grow. Increasingly, leaders realize they need to integrate and standardize the systems that support commodity trading—to get closer to a single version of the truth. Such a move can be a business differentiator, allowing you to visualize a more unified landscape, identify opportunities for value, manage risks, and move faster. Listen in as Deloitte and SAP thought leaders share insights for creating a built-to-evolve commodity trading ecosystem. The conversation will explore the complexities of today's environment—from customer expectations to carbon trading. Hear about the latest capabilities for Commodity Trading and Risk Management (CTRM) and find out how they can blend with a broader transformation journey. Panelists will also discuss use cases, emerging trends, and key transformation considerations. We'll ask Sam Stuckey, Dean Stiles and Trent Gall for their insights on The Kinetic Enterprise: Sparking an evolution in commodity trading and risk management.

When it comes to commodity trading, making the “right” decisions can seem a lot tougher these days—given ongoing supply chain disruptions, energy prices, cost pressures, sustainability goals, and other factors. Add disparate data sources and legacy IT to the mix, and the challenges grow. Increasingly, leaders realize they need to integrate and standardize the systems that support commodity trading—to get closer to a single version of the truth. Such a move can be a business differentiator, allowing you to visualize a more unified landscape, identify opportunities for value, manage risks, and move faster. Listen in as Deloitte and SAP thought leaders share insights for creating a built-to-evolve commodity trading ecosystem. The conversation will explore the complexities of today's environment—from customer expectations to carbon trading. Hear about the latest capabilities for Commodity Trading and Risk Management (CTRM) and find out how they can blend with a broader transformation journey. Panelists will also discuss use cases, emerging trends, and key transformation considerations. We'll ask Sam Stuckey, Dean Stiles and Trent Gall for their insights on The Kinetic Enterprise: Sparking an evolution in commodity trading and risk management.

Megan Brister is a Cybersecurity Partner at Deloitte Cyber. In this episode, Megan chats with host Hillarie McClure at the 2022 USA RSA Conference in San Francisco, California, about her experience as a woman in cybersecurity, how she got involved in the field, the importance of supporting women throughout the entire trajectory of their careers, and more. To learn more about our sponsor, Deloitte Cyber, visit https://deloitte.com/cyber

Christine Cedarburg, Partner at Deloitte Canada, is the Cloud Lead for the Canadian Government. In this episode, Christine joins host Hillarie McClure at the 2022 USA RSA Conference in San Francisco, California, to chat about her path to a career in cybersecurity and what she's experienced as a woman in the male-dominated field, as well as sharing her thoughts on how we can initiate more women and girls into the cybersecurity space. To learn more about our sponsor, Deloitte Cyber, visit https://deloitte.com/cyber

Now more than ever is the time to create your online personal brand. Brennan Schlagbaum was able to grow 150k+ followers on social media, quit his corporate job at Deloitte, and build a 7 figure business through his social media accounts.Today we talk all things branding, budgeting, and investing.You'll learn how to repurpose content and how to build the business behind the brand!Learn how to leave corporate america, hit financial freedom, and design your dream life through our FREE Action Academy EBOOK:  "From W2 to World Travel"https://w2toworldtravel.comResources:GoBundanceAre you an accredited investor and want to learn more about GoBundance?www.gobundance.comBook a call to learn more: www.calendly.com/brianluebben/grablifebigConnect with Us!@actionacademypodcast@budgetdog@brianluebbenhttps://brianluebben.comhttps://budgetdog.com

Stephanie Salih is the Director of Global Cyber at Deloitte Cyber. In this episode, Stephanie joins host Hillarie McClure at the 2022 USA RSA Conference in San Francisco, California, to chat about how she got her start in cybersecurity, her experience as a woman in the field, Deloitte Cyber's partnership with The Female Quotient, and more. To learn more about our sponsor, Deloitte Cyber, visit https://deloitte.com/cyber

Strike 1!“Facebook turned me down. It was a great opportunity to connect with some fantastic people. Looking forward to life's next adventure.”— Brian ActonStrike 2!“Got denied by Twitter HQ. That's ok. Would have been a long commute.”— Brian ActonMost people would experience back-to-back job interview rejections like that and feel pretty discouraged. Who knows? Maybe Brian felt pretty down on those days. However, those rejections were an incredible gift. Brian left his engineering job at Yahoo earlier in 2009 and interviewed with Twitter and Facebook, but both companies rejected him. So, he decided to partner with Jan Koum to start WhatsApp. Five years later, Facebook agreed to acquire WhatsApp for $16B. Yes, $16 billion with a B. The deal left Brian worth over $3B. Not bad for someone who failed his job interview at Facebook five years earlier, huh? So, Brian had missed the opportunity to join Facebook as an engineer and make a few million dollars. Heck, the stock may have made him worth tens of millions later. Ok, let’s be even more generous. Hundreds of millions. However, the gift of their rejection was worth so much more. Billions more. I’m guessing that Brian looks back on that job interview and thanks his lucky stars that it didn’t work out. There are so many more stories like this about the silver lining of rejection. For example:Whitney Wolfe Herd was a co-founder of Tinder, but faced sexual harassment in the company and filed a lawsuit. She left Tinder in 2014, founded Bumble, and took the company public in 2021. She’s currently worth $740M. Ten years ago, Simu Liu got laid off as an accountant by the consulting firm Deloitte. However, it was one of the best things that happened to him because it forced him to invest in his acting career. Now, you probably know him as the star of the Marvel movie Shang-Chi and the Legend of the Ten Rings. As painful as rejection and failure might feel in the moment, sometimes that becomes a positive turning point. Being forced out of a comfortable situation and knocked off a predictable path may very well challenge you to pursue something even better for your life and career. Bad stuff happens“If at first you don’t succeed, you're in luck. Effortless excellence is a lousy teacher and a fickle friend.” — Adam GrantSome really bad stuff is happening right now. Companies are freezing hiring. Job offers are being rescinded.Thousands of people are being laid off and fired. Crypto is imploding. Investment portfolios are losing value. You may be experiencing some of this. Or, you’ve had some of these bad experiences in the past. We all also know that we will experience some sort of failure or rejection in the future. It’s an inevitable side effect of being human. I've taken a few hard knocks myself over the years. At the time, they felt like the end of the world. I knew that a leadership and organizational change had essentially ended my internal career at one company. I was once laid off shortly after a startup acquisition. A massive change in strategy and leadership at another company meant that my future there was pretty much over. Hey, sh*t happens. In the corporate world, it happens often. You have to get used to it and roll with the punches. When your professional future is disrupted, don't wallow in despair and feel sad about what you lost. Instead, see it as an opportunity to challenge your assumptions about who you are and what you want for your life. When you feel you have nothing to lose, you can take a risk and fail forward. Reach for something bigger and more audacious. Hell, if it helps, use your anger to fuel your comeback and prove people wrong. Nothing will upset your "haters" more than your success and happiness. A weak Yes is the kiss of death“Most humans, in varying degrees, are already dead. In one way or another they have lost their dreams, their ambitions, their desire for a better life. They have surrendered their fight for self-esteem and they have compromised their great potential. They have settled for a life of mediocrity, days of despair and nights of tears.”— Og MandinoI would rather hear a firm Yes or No than a Maybe. I hate maybes.Maybe next timeMaybe next yearMaybe if you ask me again later Maybe if things change A weak Yes isn’t much better. It feels like a consolation prize.“You weren’t our first choice. But the other candidate turned our offer down, so now we’d like to make you an offer!” “You’re meeting expectations. Keep up the great work!”“No one else is available, so we’re putting you on the project.”Working in a job where you’re not appreciated or challenged is a weak Yes. You can continue in that cruise control mode for years. Some people spend their entire career in a company like that. I guess that’s ok if a job is just a job for someone. But, if you’re ambitious and want more for your career, you have to move up or on. However, change is hard and the unknown can be a bit scary. It’s not easy to willingly quit a solid job and give up a steady paycheck. Sometimes people need a push out of the warm nest. That “push” may come in the form of a layoff, for example. But, if and when it happens, it’s time to seize the moment to do something greater with your career and life. How to turn rejection into an opportunity“Failure is simply the opportunity to begin again, this time more intelligently.” — Henry FordEvery failure is a learning opportunity. Every rejection is your chance to challenge yourself to reach for something even greater. Don’t let it push you into a position of fear and doubt. Don’t be tempted to play safer and smaller. Perhaps I have a strange reaction to failure and rejection, but I think it has served me well. When it happens, I get a feeling of, “What have I got to lose? If I’m going to fail, I’d rather fail while trying to do something even bigger and more audacious.”Here are a few steps I recommend when you experience rejection. This process can help you transform failure into a launchpad for your next success. 1. RecoverTake some time to grieve the loss, recover, and process what happened. We aren’t machines. Rejection hurts. Failure isn’t fun. However, you can also work on your mindset and how you view failure. The only people who never experience the pain of rejection and failure are those who never try. They play it safe, but they don’t achieve great things in their lives. Chasing what you want requires risk. If you want to accomplish amazing things, you have to take a swing — multiple swings — and accept that failure is part of the process. Use it to get better and learn how to improve your strategy and execution. 2. LearnWhat can you learn from what happened? Every failure and setback is an opportunity to reevaluate your strategy. Was your approach sound or not? Do you need to make some changes?Sometimes your strategy was solid, but your execution was flawed. If so, understand what went wrong and what needs to change next time. We all fail, but not everyone learns from their failures. Make sure you do so you can improve your odds of success later. 3. RetargetWhat’s your new target? After a failure or rejection, you may need to identify a new goal. What you wanted may never work out. Or, you may have another shot later, but you still need a win now. Of course, this depends on what you were trying to accomplish and the nature of your failure or rejection. Your original goal may still be valid, but you need to adjust your plan to reach it. 4. PlanTake what you learned in step 2 and use it to tune your strategy. It might be time to try a different approach. Update your plan to execute that strategy and move forward. Sometimes, we fail because we failed to plan in the first place. If that was the case, now is the time to create a plan to reach your goal vs. shooting from the hip again. If it’s important to you, it’s worth taking the time to prepare well. 5. PrepareFailure taught you a lesson, so now you can better prepare for the next opportunity. When we see talented people succeed, they sometimes make it all seem so effortless. We think, “It must be nice!”However, almost every successful person you see worked harder, failed more often, and kept pushing forward more than you’ll ever know. Remember, you’re seeing people’s public lives, not their private struggles. Strong preparation increases your odds of success. But it also serves a secondary purpose. When you know you gave something your all, you will feel proud of yourself no matter what the outcome is vs. feeling bad and blaming yourself for not trying hard enough. 6. RebuildBelieve me, I know how much rejection and failure can do a number on your confidence. After one of my worst failures, I doubted myself for months and it killed any chance I had of securing a new win. It took me a long time to get my mojo back and recover my full confidence. But I finally did, and it made all the difference in the world. So, do whatever it takes to rebuild and boost your confidence. Surround yourself with people who believe in you. Invest in your health and wellness. Take a vacation, clear your head, and come back stronger. So much of what we achieve in life is due to having the confidence to pursue it. 7. ConquerIt will happen eventually. You will conquer that next challenge. Grit and determination matter more than people think. Persistence pays off. Here is what I think you’ll discover: There’s a silver lining to failure and rejection. Losing something or not getting what you thought you wanted can often be a blessing in disguise. Something better is waiting for you! Turn failure into fuel“Success is your ability to go from failure to failure without losing your enthusiasm.” — Winston ChurchillEvery time I failed in life, something better came along. Every time someone rejected me, I ended up in a better place. Ok, here’s a question. Did I actually end up in a better place after rejection and failure or do I only perceive that things turned out for the better?The answer is that it doesn’t matter. Perception is reality. What I think and how I feel is all that matters. And, I feel damn good about how my career and life have turned out. Maybe all I did was turn lemons into lemonade. But I know that I’m happier, healthier, and more fulfilled than I was before. So, I’ll drink that lemonade every day and smile. I can tell you I’ve witnessed the same with many of my clients. They sometimes end up in an unpleasant situation at work, things go south, and they feel like it’s the end of the world. Maybe they’re still going to work every day, but they’re miserable. Or maybe they eventually get caught up in a layoff, get fired, or quit and walk away. But we find a way out of that terrible situation and transform the darkness into light. They fail forward and end up in a much better place. One client recently experienced that and landed an amazing job that almost doubled his compensation. I’d say that’s a pretty nice outcome after feeling burned by a temporary rejection!So, the next time you’re facing failure or stinging from rejection, I want you to take a moment and remember these stories. Not only is there a light at the end of the tunnel, but your future may also be even brighter because of that failure and rejection! Sometimes we need to be forced out of our comfort zone and reminded of what we really want most for our lives. It can ignite your bravery and passion to pursue what you’ve always dreamed of doing. Use failure to fuel your drive forward into something greater!By the way, there is a great way you can support my work without spending any money on a premium subscription:📣 Recommending my newsletter on social media! 📣 It only takes a few seconds, and it helps grow my business so I can continue making time to write it.I’ll even provide some copy and paste text to make it easy to share on Twitter, Reddit, LinkedIn, Facebook, etc. Thanks in advance!I've really been enjoying the Invincible Career newsletter by Larry Cornett (@cornett). If you want to get ahead at work and be happier in your job, but you aren’t subscribed yet, you’re missing out.https://newsletter.invinciblecareer.comLarry Cornett is a leadership coach and business advisor who hosts a private mastermind community for ambitious professionals with weekly challenges, office hours, and confidential support. If you’re interested in starting your own business or side hustle someday (or accelerating an existing one), check out his “Employee to Solopreneur” course (launching later this year).Larry lives in Northern California near Lake Tahoe with his wife and children, and a gigantic Great Dane. He does his best to share advice to help others take complete control of their work and life. He’s also on Twitter @cornett. This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.invinciblecareer.com/subscribe

Carl Loredo is the Chief Marketing Officer of The Wendy''s Company, the 50 year-old fast food giant that now has 6,700 restaurants around the world and a marketing reputation as good as their famous burgers. Do we have to mention, "Where's the beef?"Carl has been at Wendy's for over six years, holding the role of CMO since 2019. He has worked in tech, consumer goods, home decor, and even a stint at an ad agency. Originally from Texas, he now makes the Buckeye State his home with his twin children.This episode is all about how Wendy's maintains their edge, while listening carefully to their customers at the same time. Carl discusses how Wendy's stays up-to-date with trends by leaning into Twitter and gamer culture. Also, you will hear how Carl and his team stays true to Wendy's long-held values. CMOs often hold one of the most innovative and challenging roles in business today. Those who excel can operate at the highest level to drive growth and create value for their organizations. To learn more how Deloitte helps bolster the value CMOs deliver, visit www.cmo.deloitte.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

After four years at A Wider Circle, Amy Javaid became the President & CEO in July 2021. Amy offers 20 years of experience working with nonprofits in both the U.S. and internationally. Amy has spent her career in the management, project design, development, implementation, and monitoring of programs for an array of marginalized populations. Specifically, she has led programs in the health, education, and workforce development fields. She has also supported nonprofits on realms including governance, fundraising, strategic planning, and operations. During her tenure at A Wider Circle, Amy has filled an array of roles. She began with Workforce Development before branching out to launch the Partnership to Independence (P2I) five-year wraparound program and the Neighborhood Partnerships program. She also oversaw the development and build out of A Wider Circle's Ward 8 Hub located in Washington Highlands. Previously, Amy worked for Deloitte, the Academy for Educational Development, several smaller nonprofits, and with a variety of clients. She has managed portfolios with total contract values in excess of $40 million, led teams of up to 100 staff members, and implemented client level interventions in rural, urban, domestic, and international settings. Amy is originally from Boston and currently resides in Washington D.C. with her family.   Listen to this uplifting Truman Charities episode with Amy Javaid about her organization “A Wider Circle.” Here is what to expect on this week's show: - How a conversation at the dinner table with her daughter inspired her to get involved and ultimately CEO of "A Wider Circle"  - A Wider Circle's holistic approach to ending poverty.  - A Wider Circle's goal of being in someone's corner and to always lend a hand and listen to those in need. Connect with Amy: Guest Contact Info: LinkedIn- https://www.linkedin.com/in/amy-javaid-250068138 Website- https://awidercircle.org/amy-s-javaid Learn more about your ad choices. Visit megaphone.fm/adchoices

FTX CEO Sam Bankman Fried inject $250 million into BlockFi. NYDIG partners with Deloitte. Big week for SEC Ripple XRP lawsuit. VeChain announced its upgrade to Proof-of-Authority 2.0 is live on a private testnet.Sponsor

In the first episode of Season 4, Steve has a conversation with Beena Ammanath about her new book Trustworthy AI, ways that AI can be exploited, and considerations for chief security officers, data protection officers, security professionals, and others.   We will also spend time looking at implications for ethics, trust, and privacy when working with AI, and how businesses can make sure AI is more inclusive and works for everyone.   In this episode, Beena shares insights from a 6 dimension framework she put together to help us better understand and leverage AI in our work and lives.   Beena is Executive Director of the Global Deloitte AI Institute and leads Trustworthy AI & Ethical Tech at Deloitte. She is the Founder & CEO of Humans For AI, a nonprofit organization focused on increasing diversity in AI. And in addition to being a self-proclaimed foodie, Beena is the author of the new Trustworthy AI which helps businesses navigate trust and ethics in AI.     To listen to more episodes or join our periodic mailing list, visit https://www.nonconformistinnovation.com     Thanks to our Season 4 sponsors: BetterCloud and Secuvy

In this episode, Luki and Bruce talk about his experience being a blacklisted co-op student from IBM, discovering and rediscovering himself, and graduate school. Connect with Bruce here: https://www.linkedin.com/in/brucedchang/ TIMESTAMPS: 00:27 Bruce's background 01:43 Bruce as a kid 15:48 Fundraising for a Canadian Asian club 24:06 Being blacklisted from IBM 32:27 Other experiences 34:48 SIWIKE 36:38 Future aspirations Watch the episode for more details! Check out our podcast https://siwike.fireside.fm/ Special thanks to https://www.instagram.com/lincolnalexanderthe2nd/ for the theme music Want more personalized career coaching or to connect with Luki: http://linkedin.com/in/lukidanu http://focusinspired.com http://instagram.com/lukidanu http://twitter.com/lukidanu Get SIWIKE Stuff I Wish I Knew Earlier: How to unlock your career potential here https://amzn.to/2LEF52R SIWIKE #podcast #IBM #deloitte #networking #perseverance

Since the pandemic, organizations have been operating in a new environment, with altered cultural norms and without established practices. In his book, “Competing In the New World of Work: How Radical Adaptability Separates the Best from the Rest,” Keith Ferrazzi offers his vision for successful organizations of the future. Keith joins the Gartner Talent Angle to share how some organizations are embracing these new realities and to outline the leadership practices he believes will define success in this new era of work. Keith Ferrazzi is an entrepreneur, philanthropist and renowned global thought leader in the future of work and leadership. As founder and chairman of Ferrazzi Greenlight and its research institute Go Forward to Work, he works with some of the world's most prominent organizations to maximize team performance and achieve extraordinary outcomes. Formerly, he was the chief marketing officer of Deloitte and Starwood Hotels. Keith is a No. 1 New York Times bestselling author of “Who's Got Your Back,” “Never Eat Alone,” and “Leading Without Authority.” His 20-year history of coaching C-suite executive teams has made him an agent of transformation and among the world's greatest and most sought-after coaches.

How can an international student pay for grad school in the U.S. or Canadian graduate education? [Show Summary] MPOWER Financing has changed the graduate education financing industry by offering international students loans with no collateral or co-signer requirement. Sasha Ramani, the Associate Director of Corporate Strategy explains how they do this responsibly and shares his own journey through graduate school, which led him to this role.  Interview with Sasha Ramani, Associate Director of Corporate Strategy, MPOWER Financing [Show Notes] Welcome to the 476th episode of Admissions Straight Talk. Thanks for tuning in. Are any of you, whether in the United States or outside of the United States, aiming for the MBA Trinity of Harvard, Stanford, and Wharton? Well, you're in luck. Next week I'm going to present What It Takes to Get Accepted to Harvard, Stanford and Wharton on Thursday, June 23rd. The webinar is free, but you do need to register to reserve your spot at accepted.com/hsw.  I'd like to welcome to Admissions Straight Talk Sasha Ramani. Sasha grew up in Canada and graduated with distinction from the University of Waterloo where he quadruple majored in Actuarial Science, Statistics, Operations Research, and Business Administration, while also being active on campus. After graduating, he worked for Mars & Co and Deloitte as a Strategy Consultant before moving on to the Harvard Kennedy School, where he completed his MPP in Business and Government. Since 2017, he has worked with MPOWER Financing, a fast-growing FinTech company, providing millions to promising international and DACA students without collateral or co-signers.  Can you tell us a little bit about your background? [2:05] Sure, absolutely. I'm from a city called Mississauga. It's a suburb of Toronto in Canada. That's where I was born and raised. I spent my entire childhood there until the end of college. Then I moved to New York City and worked as a management consultant for two different consultancies, Mars & Co and Deloitte Consulting. I specialized in investment management. That's the traditional consulting work of helping firms grow and expand, advising on mergers and acquisitions, cost-cutting, or other ways they can expand their product or geographic services. After that, I moved on to the Harvard Kennedy School where I got a Master's in Public Policy. That's when I came across MPOWER almost by accident. I came across the firm at a startup career fair, not even looking for jobs, but just looking for interesting startups and getting a flavor for what people were doing. It just sort of crossed my mind that if for me, as a Canadian in the U.S., which makes me the least international of all students, to get a bank account, a credit card, or other bread and butter financial product was kind of like pulling teeth – imagine what it's like for a student from India, China, Mexico, Brazil, or any of the other 200 plus countries thatMPOWER serves. So I did my graduate school internship with MPOWER in 2017. I loved the experience. When I completed my master's in 2018, I joined full-time and I've had the pleasure of being the Head of Corporate Strategy ever since then. How did you go from the very focused to the big picture? [4:07] My undergraduate was a double undergrad between a Bachelor's in Mathematics from the University of Waterloo, and a BBA, Bachelor's of Business Administration, from next-door Wilfrid Laurier University. It's a short walk between these schools, about 15 minutes. They've collaborated to have this cross-disciplinary double undergraduate program together. It's actually considered one of Canada's leading undergraduate programs for students interested in those fields. It's also a co-op program, which means students take work terms that are interplaced between study terms.  I realized that what I liked most about my experience doing co-op jobs as an actuary was the part that made me feel like a management consult...

Welcome to episode #832 of Six Pixels of Separation. Here it is: Six Pixels of Separation - Episode #832 - Host: Mitch Joel. To those in the know, John Hagel is a known entity. I've heard him described as the horse-whisperer to many of technology's most respected leaders. John has spent over forty years in Silicon Valley and has experience as a management consultant, entrepreneur, speaker and author. He is driven by a desire to help individuals and institutions around the world to increase their impact in a rapidly changing world. After recently retiring as a partner from Deloitte, John published his newest book, The Journey Beyond Fear, that addresses the psychology of change and he is developing a series of programs to help people navigate through change at many levels. John has founded a new company, Beyond Our Edge, that works with companies and people who are seeking to anticipate the future and achieve much greater impact. While at Deloitte, John was the founder and leader of the global Center for the Edge with the mission of identifying emerging business opportunities that should be on the agenda of CEO's, but are not, and doing the research to persuade them to put them on their agenda. He has also worked with McKinsey & Co. and Boston Consulting Group. He also served as senior vice president of strategy at Atari, Inc., and is the founder of two Silicon Valley startups. He currently is on the Board of Trustees of the Santa Fe Institute, an organization that conducts leading edge research on complex adaptive systems. He also serves on the faculty of Singularity University. He has also led a number of initiatives regarding business transformation with the World Economic Forum. In addition to his new book, John is the author of seven books, including The Power of Pull, Net Gain, Net Worth, Out of the Box and The Only Sustainable Edge. If you think about the future of work and how we can adapt to change, this is for you. Enjoy the conversation... Running time: 52:21. Hello from beautiful Montreal. Subscribe over at Apple Podcasts. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with John Hagel. The Journey Beyond Fear. Beyond Our Edge. The Power of Pull. Net Gain. Net Worth. Out of the Box. The Only Sustainable Edge. Follow John on Facebook. Follow John on LinkedIn. Follow John on Twitter. This week's music: David Usher 'St. Lawrence River'. Download the Podcast here: Six Pixels of Separation - Episode #832 - Host: Mitch Joel.

Organizations investing in ERP can struggle to turn their data into valuable insights and intelligence. Leading with an Analytics First approach can open conversations across departments and unlock different perspectives on what information organizations need and how ERP technology can support their people and processes best. On this episode, our panelists will discuss how adopting an Analytics First approach can lead a company to create the proper governance and structure for centralizing its analytics function, finding data easily via a single reference point – 'source of truth' – and enabling better insights and ideas across the organization. Listen in and learn how you can turn your data into a foundation of intelligence to drive innovation, transformation and growth. We'll ask Deloitte's Scott Gabelhart and thought leader Kevin Aidun for their insights on The Kinetic Enterprise: Ready for Take-Off with an Analytics First Approach.

Răzvan Nicolescu are o experiență de peste două decenii în energie și este unul dintre experții români în domeniu cu o carieră de succes în țară și în afară, în egală măsură. Este membru in Consiliul de Conducere al agenției europene care se ocupă de tehnologie și inovare. Are peste 20 de ani de experiență în domeniul energiei și al schimbărilor climatice. A fost ministrul român al energiei, Președinte al Agenției Europene de Reglementare în Energie, partener coordonator al Deloitte pentru industria energetică, director Petrom si reprezentant al Romaniei la UE pe probleme de energie. În 2021 a fondat think thank-ul Clean Path Initiative. Am vorbit cu el la mijloc de mai, în timpul Romanian Business Leaders Summit, despre energie. Prețurile, spune Răzvan, vor rămâne ridicate. Pentru că felul în care producem azi energie e dependent de gaz - care va rămâne scump - și de cărbune - care e scump pentru că generează emisii de carbon. Tranziția la alte forme de energie e o problemă complicată. Costurile sunt de mii de miliarde de euro și Europa nu are încă o idee clară cum să apuce această problemă, dincolo de vorbe. Dar România are marea șansă de a putea fi independentă energetic, dacă ne organizăm, crede Răzvan. Și de a acoperi 35% din consum cu energie regenerabilă, dacă folosim cu cap banii europeni.  Am vorbit despre unde greșim și ce ar trebui să facem și de ce e aici o oportunitate imensă pentru antreprenori. Și, pentru fiecare din noi, cum să ne gândim la propriu nostru viitor energetic. Trebuie să spun că, după discuția cu el, sunt mult mai atentă la câte lumini las aprinse și la cum consum energie, în general. Am luat în serios ideea că ”Cea mai ieftină energie e energia pe care n-o risipim”. **** Acest podcast este prezentat de eMAG, o companie care crede în educație și în puterea oamenilor de a folosi tehnologia pentru a crea un viitor mai bun. **** Acest podcast este susținut de Dedeman, o companie antreprenorială 100% românească ce crede în puterea de a schimba lumea prin ambiție, perseverență și implicare. Dedeman susține ideile noi, inovația, educația și spiritul antreprenorial și este partener strategic al The Vast&The Curious. Împreună, creăm oportunități pentru conversații cu sens și întrebări care ne fac mai buni, ca oameni și ca organizații.  **** Note, un sumar al conversației, precum și cărțile și oamenii la care facem referire în podcast se găsesc pe andreearosca.ro Pentru a primi noi episoade, vă puteți abona la newsletter pe andreearosca.ro. Dacă ascultați acest podcast, vă rog lăsați un review în Apple Podcasts. Durează câteva secunde și ne ajută să îmbunătățim temele și calitatea și să intervievăm noi oameni interesanți.