I'll Meet You In The Lobby

Merryll has worked across Gippsland as an Outreach Support worker for over 25 years, providing support for people who are homeless or at risk of homelessness.

Jacinta interviews Candy De Lisen, Group Relationship Manager at Adara Hotels.

Bernadette is a project manager and instructional designer for Microsoft. Her passion is designing brain-friendly online courses & programs. She thrives on the challenge of converting an interactive in-person course or workshop to a collaborative online format. Bernadette is also keen on promoting women in tech, and exploring how motherhood can be career enhancing, rather than a career killer.

Jacinta speaks with Emily Haydon, Founder of The Talent Connective, career recruiter, networking enthusiast, and tea drinker. Emily is an advocate for aligning careers with purpose, conscious living, and the role of business as a vehicle for social change.

Shea works in The Goodnight Company, who has created a meaningful platform to help people fall back in love with sleep and prioritise meaningful rest. She is passionate about meaningful rest & connection.

Social media and digital marketing strategist Meg Coffey is a trainer, lecturer, media commentator, award-winning entrepreneur and regular on Australia’s business speaking circuit.

Paul Worsteling is the host of the Australian TV show IFISH which started in 2005. Paul travels the world sharing his passion for fishing, with fisho’s from all walks of life. He is a proud husband & dad to his beautiful wife Cristy and son Jet Reef, who both are rarely seen without a rod in their hands! Together they have also owned and run TackleWorld Cranbourne & Mornington since 1989.

The first of Jacinta's SKYPE interviews as part of a new series called 'I'll Meet You In Lockdown' as the impact of COVID-19 is in full swing globally. Jacinta kicks it off with a great chat with Matt Sykes who is a nature-based tourism consultant. Matt has a unique skill set combining the professions of landscape architecture, social entrepreneurship and tourism operation.

Simon McGrath is the Chief Operating Officer for Accor Pacific and has had an extensive and highly respected career in executive management positions in both main cities and iconic leisure destinations throughout Australia & Asia. Simon was recognised in the Queen’s Birthday Honours List as a Member of the Order of Australia (AM) in June 2019. The prestigious honour is given to only 365 recipients each year, with Simon chosen for his significant work in promoting Australian tourism on the world stage.

Simon Blair from Five Degrees discusses the essential requirements to maximise the sales booking experience over the phone and reveals some key improvement insights achieved by a major client in the travel sector.

Bronwyn White is an authority on the seniors travel and lifestyle sector. She is the CEO of New Young Consulting a market research and marketing agency that specialises in the seniors +55 economy.

Jacinta interviews owner of the Imperium Group, Andrew Cox.

Jacinta Interviews Leanne Harwood, IHG’s Managing Director for Australasia & Japan, accountable for developing and executing the market strategy for hotels in Australia, New Zealand, PNG, South Pacific and Japan markets.

Regular guest and Customer Experience expert Simon Blair, has a lively chat with Jacinta about influencers and social marketing

Georgia currently holds the Editor at Large position for Virgin Australia magazine and is a multi-award-winning travel editor and content creator and the former editor of Australia’s largest selling travel magazine, Australian Traveller. She is a former SKY NEWS travel expert, has presented travel for CNN to an audience of 135 million people and has been shortlisted for Editor of the Year at the Australian Magazine Awards. She is co-founder of The Travel Bootcamp and The Modern Travel Media Summit.

Our featured guest is Jacqui Walshe, Managing Director of The Walshe Group

In this special episode, Jacinta and our guest from our very episode, Owner & Founder of Five Degrees Simon Blair, review Trip Advisor responses. Simon, as a Customer Experience Coach, gives some great tips and advice re how to best respond to customer complaints raised.

Trent Fraser, CEO of Choice Hotels for Asia Pacific is interviewed at their award winning Clarion Suites Gateway Hotel, Melbourne.

In this double-header episode, Jacinta interviews Chelsea & Sonia from Luxury Escapes.

In 2013, Glenyce Johnson completed a life-changing journey walking the Camino de Santiago, an 800km pilgrimage across France and Spain; her mantra then became ‘more walking, less working’ and sharing the travel she loves. Now after adding more than 15,000 Camino kilometres, Glenyce claims the walking and meeting like-minded people has become infectious, addictive and rewarding, as she escorts groups on their trip of a lifetime.

Episode 3 features Chris Lane, Sales & Marketing Manager from the Pan Pacific Hotel, Melbourne.

Ben Groundwater, renowned travel writer, author and podcaster chats to Jacinta about his life of adventure and travel writing.

Recorded in the lobby of the Sofitel Melbourne on Collins. Jacinta kicks off the podcast with a focus on Customer Experience with Simon Blair, Owner & Customer Experience Coach from Five Degrees.