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What does it really take for a boutique hotel to stand out in the crowded world of social media? In this episode, host David Millili and Steve Carran sit down with Dino Jevric, Social Media Marketing Manager at Arlo Hotels, to explore how hotels can thrive in today's digital world.From Dino's early days in social media to running creative campaigns for Arlo Hotels, we dive deep into strategies that connect travelers with authentic experiences. Discover how Arlo leverages culture, personality, and behind-the-scenes content to redefine boutique hotel marketing—and why authenticity is more important than ever in social media.In this episode, you'll learn:How Arlo Hotels builds engaging campaigns without relying solely on promotionsThe balance between polished visuals and authentic, “run-and-gun” contentTips for hotels struggling with social media: leaning into culture and personalityHow Arlo's social media creates connection before guests even step on propertyWatch the FULL EPISODE on YouTube: https://youtu.be/FvaCNK7_vYc Links:Dino on LinkedIn: https://www.linkedin.com/in/dino-jevric/Arlo Hotels: https://arlohotels.com/Arlo on Instagram: https://www.instagram.com/arlohotels/For full show notes head to: https://themodernhotelier.com/episode/238Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Vaibhav KalaFounderAquaterra Adventureshttps://adventuretravelmarketing.com/guest/vaibhav-kala/Vaibhav has guided experiences from Morocco to the Inca trail, from the Colorado to the Yangtze, from the Futaleufu to Aconcagua, Ahansel to the Zambezi and from Kilimanjaro to the Everest trail. His leadership and expertise in both mountain and river environments, safety, risk management, knowledge, and impeccable planning has been the mainstay of the globally acknowledged Aquaterra Adventures. Vaibhav has opened many Himalayan trips to adventure tourism and his outfit is the only Indian adventure company on the 2008 & 2009 list of the BEST ADVENTURE TRAVEL COMPANIES ON EARTH, rated by the National Geographic Society. Having guided for 33 years in the adventure tourism industry, with many firsts to his name, his contributions have helped bring many rural regions to international tourism while unlocking the latent potential of youth not only through employment, but by training and imparting the ethos of being proud of ones' origins. His work with governments involves crafting policies and nuances for adventure tourism to make it safer, responsible and more sustainable. Today, Vaibhav showcases a sustainable adventure tourism model that brings together culture, community, environment, health and wellness coupled with adventure, excitement and thrill improving lives and livelihoods through fun, grit, pride and purpose.SummaryIn this episode, Jason Elkins welcomes back Vaibhav Kala, founder of Aquaterra Adventures, to discuss the evolution of adventure travel in India. Bipav shares his journey from a chemistry student to a leading figure in the adventure tourism industry, emphasizing the importance of resilience and adaptability. The conversation explores the challenges of over-tourism, the need for sustainable practices, and the future of adventure travel, highlighting the untouched beauty of India's landscapes. Vaibhav also discusses the changing demographics of travelers and the impact of technology on the industry, advocating for a more responsible approach to adventure tourism.TakeawaysAquaterra Adventures focuses on 'limbs and lungs' travel, emphasizing human-powered activities.Vaibhav's journey into adventure travel began with guiding river trips at a young age.Childhood experiences in a military family fostered resilience and adaptability.The adventure travel industry in India has evolved significantly over the past 30 years.Over-tourism poses a significant threat to the sustainability of adventure travel.The importance of setting expectations for travelers has increased with changing demographics.India offers untouched areas that are still open for exploration and adventure.The future of adventure travel lies in small group experiences in remote locations.Discerning travelers are becoming more aware of safety and environmental impacts. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.
In this episode of The Modern Hotelier, Steve Carran and David Millili is joined by Luis Segredo, CEO of Hapi, to discuss the biggest hospitality news and trends from November. They dive into the recent dissolution of the Marriott–Sonder partnership, exploring why integrations and siloed technology can make or break hotel collaborations.Steve and Luis also examine the rise of direct bookings, the impact of loyalty programs, and how travelers are navigating Black Friday and Travel Tuesday deals. They share insights on how hotel brands are adapting to changing customer expectations, leveraging technology to create seamless experiences, and preparing for the future of hospitality.Topics covered in this episode:Marriott & Sonder partnership dissolves: lessons learned from failed integrations and siloed tech.Why hotel brands are leading in U.S. travel searches.Thanksgiving travel trends: record-breaking numbers, road vs. air travel, and insights from personal experiences.How hotels can innovate faster with harmonized data across multiple property management systems.Watch the FULL EPISODE on YouTube: https://youtu.be/IeKEY3anr54Links:Luis on LinkedIn: https://www.linkedin.com/in/luissegredo/Hapi: https://www.stayhapi.com/ Mariott Terminates Sonder AgreementBrands lead US Travel searchesThanksgiving TravelBlack Friday or Travel Tuesday dealsTell us more about the findings of The Future of Hotel Data ReportWhat is new at Hapi?For full show notes head to: https://themodernhotelier.com/episode/237Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode of Disruption/Interruption, host KJ sits down with John Choate, co-founder of Apogee Travel, to discuss how the travel industry hides value, the illusion of price comparison, and how Apogee is disrupting the online travel agency model by turning every hotel booking into a charitable donation. Discover the truth behind loyalty programs, the commoditization of hotels, and how transparency and social good can reshape an entire industry. Four Key Takeaways: The Illusion of Comparison Shopping [00:41]John explains how consumers believe they are comparison shopping for hotels, but in reality, prices are controlled and nearly identical across platforms. The Birth of Apogee’s Value Model [06:55]The story of how a charity hotel stay and a conversation with Steve Wynn inspired the idea of using hotel profits for social good. Exposing Loyalty Program Devaluation [24:15]John breaks down how hotel loyalty programs manipulate point values, creating “value blindness” for consumers. How Apogee Travel Disrupts the Industry [32:05]Apogee’s unique model: every booking generates a donation to a charity of the traveler’s choice, at no extra cost, while still earning brand rewards points. Quote of the Show (34:20):"Most people think charity is emotional. In our model, it's structural. Travel's the largest overlooked fundraising engine in the world. We just plugged it in." – John Choate Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with John Choate: LinkedIn: https://www.linkedin.com/in/johnchoate/ Company Website: https://apogeetravel.com How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD?si=22332d4cd4ef4e41See omnystudio.com/listener for privacy information.
Join Steve Carran and David Millili on The Modern Hotelier as they sit down with Brittney Jones, Chief Development Officer at Brittain Resorts & Hotels, to explore her inspiring journey from working on-property at a hotel to becoming a C-level executive.In this episode, Brittney shares insights on:The career lessons that shaped her path in hospitalityHow curiosity, humility, and adaptability have fueled her successThe intricacies of hotel development, acquisitions, and third-party managementStrategies for aligning owners and operators for long-term successEmerging trends in leisure and experiential hospitality, from condo hotels to upscale RV resortsAdvice for aspiring hospitality executives looking to grow in the industryBrittney also opens up about her personal journey, the values instilled growing up in South Carolina, and the small wins that have made a big impact throughout her career.Watch the FULL EPISODE on YouTube: https://youtu.be/pNG3z7i_RLgLinks:Brittney on LinkedIn: https://www.linkedin.com/in/brittney-s-jones/Brittain Resorts & Hotels: https://www.brittainresorts.com/ For full show notes head to: https://themodernhotelier.com/episode/236Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
This is the final episode of the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts. Trade Secrets used Host Agency Reviews’ list of technology providers as a basis for this season. This week’s featured company is Travel Industry Solutions, represented by CEO and founder Sheila Folk. Trade Secrets will be back next week with a look back on 2025 and 2026 predictions before taking a holiday break. Season seven will return in early 2026 with Trade Secrets’ traditional question-and-answer format. This episode was sponsored by KLM Royal Dutch Airlines. Further resources Travel Industry Solutions on the web Travel Industry Solutions on Host Agency Reviews Get in touch! Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.
Leigh BarnesPresident of the AmericasIntrepid Travelhttps://adventuretravelmarketing.com/guest/leigh-barnes/Leigh has recently stepped into a new role as President of Americas, where he will oversee Intrepid's expansion into the USA, the company's fastest growing market. Leigh will manage direct, industry and white label sales as well as operations across North, Central and South America. Previously Chief Purpose Officer and then Chief Customer Officer, he's been instrumental in building Intrepid's reputation as a purpose-led, customer-focussed organisation. Outside of work, Leigh's an avid supporter of local arts scenes and a keen ocean swimmer - even in the frosty Pacific Northwest where he is based. Leigh's top Intrepid trip is Everest Base Camp Trek, which he credits for changing the way he sees the world.SummaryIn this episode, Jason Elkins speaks with Leigh Barnes, the President of the Americas for Intrepid Travel. They discuss the essence of Intrepid Travel, focusing on sustainable travel and community impact. Lee shares his personal journey from working at Intrepid to his transformative experiences traveling the world. He reflects on his upbringing in Australia, the challenges he faced while living in the UK, and how these experiences shaped his career and personal growth. The conversation also touches on the importance of travel in understanding oneself and the world, as well as the exciting developments at Intrepid Travel.TakeawaysIntrepid Travel focuses on sustainable experiences and community impact.Traveling in the UK was a formative experience for Lee.Leigh's role at Intrepid has evolved over 15 years.The importance of storytelling and personal responsibility in travel.AI presents new opportunities in the travel industry.Intrepid aims to create more intrepid travelers in the Americas.Travel is a way to learn about oneself and the world. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.
How can video content and influencer partnerships actually drive bookings and engagement? In this episode, hosts David Millili and Steve Carran sit down with Eileen Santiago, social media strategist at The Modern Hotelier, to explore how hotels can elevate their digital presence, drive engagement, and boost bookings through social media.Topics Covered:Why video content is king for showcasing hotelsHow to use influencer collaborations effectivelyChoosing the right influencers for your hotel (location, niche, engagement, reach, aesthetics)Leveraging giveaways to create buzz and attract guestsCreative video hooks to stop scrollers in their tracksTips for working with micro and nano influencers on a budgetIf you're a hotelier, marketer, or anyone in hospitality looking to stand out on Instagram, TikTok, and YouTube, this episode is packed with practical, actionable insights.Watch the FULL EPISODE on YouTube: https://youtu.be/rS88tQw9VAYLinks:Eileen on LinkedIn: https://www.linkedin.com/in/eileen-santiago-76a8115/topVue Marketing: https://topvuemarketing.com/For full show notes head to: https://themodernhotelier.com/episode/235Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include:Rumours abound that LOT Polish Airlines is nearing their completion of the acquisition of Smartwings, the largest airline in the Czech Republic.Marriott Hotels' "bespoke stay" partnership with Sonder Inc. comes to an abrupt halt, and 48 hours later, Sonder files for bankruptcy. I saw many chaotic stories of travellers having to cut their stay short and being left without accommodation.Ethiopian Airlines becomes the latest airline to sign up for Sabre Corporation's Mosaic platform.BCD Travel and Conferma partner to launch a virtual card acceptance rating, with which travellers and travel managers can see how well a hotel is able to process virtual cards.Virgin Atlantic shakes up their loyalty program with an initiative called "High Five". Rob Burgess explains what it is about here, and why he thinks they've been a bit too generous.A financing deal done by Virgin Atlantic reveals their Heathrow slots are worth $745M.Revolut has partnered with SAS - Scandinavian Airlines to let EuroBonus members convert their RevPoints into EuroBonus points.The most engaged post of the week by miles goes to Avi Meir from Perk on his views about having a work/life balance.Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
Laurie Gwen Shapiro, author of the new book "The Aviator and the Showman: Amelia Earhart, George Putnam and the Marriage That Made an American Icon" was today's guest. She discussed how Earhart shaped how we travel today, why she is still such a potent role model, and what happened to her on her final flight.Takeaways: The contemporary travel industry owes much of its development to the pioneering efforts of early aviators, particularly Amelia Earhart, who significantly influenced public perception of air travel. Laurie Gwen Shapiro's book, 'The Aviator and the Amelia Earhart,' delves into the intricate relationship between Amelia Earhart and her husband, George Putnam, showcasing their collaborative efforts. Amelia Earhart's role as an ambassador for aviation was crucial in promoting air travel to women, thereby helping to establish the industry as a viable mode of transportation. The podcast highlights the complexities surrounding Amelia Earhart's legacy, suggesting that her ambitious nature and calculated risks played a significant role in her untimely demise. Listeners are encouraged to explore the nuances of Amelia Earhart's final flight by listening to tapes of those who know her, available on the Smithsonian website.
Danielle FinchFounder & CEOEquerahttps://adventuretravelmarketing.com/guest/danielle-finch/Mission-driven and people-centered leader with 10+ years of experience driving global initiatives in operations, product, and project management. Passionate about creating scalable solutions that improve lives and strengthen communities, combining strategic execution with empathy-led leadership. Proven track record of mobilizing teams, fostering collaboration across diverse stakeholders, and delivering measurable social and organizational impact through innovation, inclusion, and sustainable growth.SummaryIn this episode of the Big World Made Small podcast, host Jason Elkins speaks with Danielle Finch, founder and CEO of Equera, a SaaS platform that promotes community-based tourism. Danielle shares her journey from a childhood influenced by international students to her first travels abroad, her education in business and sociology, and her corporate experiences at Michelin. She discusses the challenges of moving to Berlin during the pandemic, the importance of vulnerability in adapting to new cultures, and her insights on customer experience in the travel industry. Danielle's story is one of passion, purpose, and the desire to make the world feel smaller through meaningful connections. In this conversation, Danielle shares her journey of discovering her purpose through literature and personal experiences, emphasizing the importance of community-based tourism and equity in the travel industry. She discusses her transition from a corporate job to entrepreneurship, the challenges of building a community-based tourism platform, and the complexities of volunteerism. Danielle highlights the need for professionalization in community-based tourism and the importance of mentorship and support in her entrepreneurial journey.TakeawaysEquera is a SaaS platform for community-based tourism.Danielle's childhood experiences shaped her passion for travel.International students influenced Danielle's worldview.Her first trip abroad was to Kenya at age 22.Danielle studied business and sociology at Purdue University.She transitioned from corporate roles to focus on customer experience.Moving to Berlin during the pandemic was challenging but rewarding.Vulnerability is key when adapting to a new culture.Working at Michelin taught her about digital transformation.Danielle's current role focuses on enhancing customer experience in travel. Everyone has a purpose that needs to be uncovered.Using technology for social impact is crucial.Community-based tourism can empower local communities.Quitting a stable job can lead to fulfilling opportunities.Traveling can provide valuable insights into community needs.Professionalizing community-based tourism is essential for growth.Volunteerism should be approached with equality in mind.Building trust is key in community-based tourism.The tourism industry needs to focus on local ownership.Mentorship is invaluable for entrepreneurs. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.
In this episode, David and Steve sit down with Sarah Jarnicki, the Creator of BrandClave, the AI-powered platform redefining how hotel brands are created, validated, and brought to life.Sarah shares her inspiring journey from growing up in Cincinnati to working in global commodities, traveling the world, and ultimately building a revolutionary system that predicts traveler desires before they hit trend reports.We cover everything from:How AI, emotional design, and Web3 will reshape hotels by 2030Why traditional hotel branding is “broken” — and how BrandClave fixes itHow Sarah built a 7-day process that delivers fully investor-ready hotel brandsThe rise of identity tourism, digital hotels, and immersive Web3 hospitalityWhy Middle Eastern cities like Dubai & Saudi Arabia are leading hospitality innovationHow local culture, wellness, and technology will define the next decade of travelSarah also reveals her bold initiative to build the world's first Web3 hotel, co-created with 100 influential women across hospitality, crypto, finance, and design. If you're a hotel developer, hospitality leader, futurist, or just curious about where travel is heading — this is a must-watch.Watch the FULL EPISODE on YouTube: https://youtu.be/g7Lv21KxWjwLinks:Sarah on LinkedIn: https://www.linkedin.com/in/sarahjarnicki/BrandClave Hotels: https://brandclavehotels.com/For full show notes head to: https://themodernhotelier.com/episode/234Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include:The popular airline seat map provider Seatguru shuts down.AirAsia might make Bahrain their Middle East hub.Travelperk becomes Perk.Ryanair has increased its profits by 42% to $2.92 billion in the first half of its financial year 2026 and grew their 12-month passenger traffic to 204.8 million, a new record.Not to be outdone, Emirates reported a profit before tax of US$ 3.1 billion and revenue of US$ 17.9 billion for the first six months of this year.Qatar Airways steps away from their investment with Cathay Pacific, with the announcement that CX will buy back QR's 9.6% shareholding for around US$897m.40 major US airports are to have their flight capacity reduced by 10% under instructions from the FAA, as a result of the ongoing government shutdown. There are also reports surfacing of major delays at security lines of many airports in the US.International Airlines Group (IAG) signs a deal with Starlink to provide high-speed internet access across British Airways, Iberia, Vueling Airlines and LEVEL Airlines.The most engaged post of the week belongs to Jake Zelman, where he talks about the heartbreaking message from the Honolulu ATC tower to another UPS flight.Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco. In this episode, we cover:The front desk challenges at luxury resorts, including high phone call volume and guest service expectations.Why traditional AI solutions failed to meet authentic guest interaction standards.How Steven discovered EHVA through The Modern Hotelier podcast and why it stood out from other automation tools.Integration of EHVA with existing hotel systems like Actabl and Core Park, and the importance of technology partnerships.Implementation process and staff adoption of EHVA, making it easier to maintain Forbes-level service standardsWatch the FULL EPISODE on YouTube: https://youtu.be/m4ncSX5P6v0Links:Steven on LinkedIn: https://www.linkedin.com/in/smaraisnoblehouse/Noble House Hotels & Resorts: https://www.noblehousehotels.com/For full show notes head to: https://themodernhotelier.com/episode/233Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Join us on this episode of The Modern Hotelier as we go live from the Hospitality Show in Denver, Colorado! We sit down with Tim Hansen, VP of Sales for hotels, resorts, and cruise ships at Agilysys, to explore how modern technology is transforming the hospitality industry.Tim shares his journey from a California upbringing and college basketball dreams to leading a sales team that's revolutionizing hotel operations. We dive into how Agilysys' integrated software solutions are helping hotels, resorts, and cruise lines understand their guests like never before—turning data into personalized experiences, improving operations, and driving revenue.In this episode, we cover:How integrated software is revolutionizing hotels, resorts, and cruise operations.The importance of knowing guest intent and creating personalized experiences.Leveraging data to improve service, staff efficiency, and revenue.How modern software is driving repeat visits, guest satisfaction, and operational insightsWatch the FULL EPISODE on YouTube: https://youtu.be/jQcdKVgc-TgLinks:Tim on LinkedIn: https://www.linkedin.com/in/tim-hansen-6489095b/Agilysys: https://www.agilysys.com/en/For full show notes head to: https://themodernhotelier.com/episode/232Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we're live from the trade show floor at The Hospitality Show in Denver, Colorado! Steve and David are joined by Gabriella Forss, Hospitality Engagement Leader of North America for SALTO Systems — one of the leading providers of electronic access control in hotels around the world.Gabriella shares her journey from Cornell's Hotel School to over eight years with SALTO, and explains how the company is helping hotels modernize access control while keeping the guest experience seamless. She breaks down how SALTO's connected ecosystem reaches far beyond guestroom locks — spanning back-of-house access, lockers, padlocks, parking gates, and more, all within one scalable platform.We dive into major topics shaping the future of hotel technology:Mobile keys & how SALTO balances frictionless access with high-level encryptionIntegrations with PMS, POS, and guest apps to create a cohesive hotel tech ecosystemThe expansion into facial recognition and smart energy solutionsSALTO's commitment to sustainability, carbon neutrality, and eco-friendly credentialWatch the FULL EPISODE on YouTube: https://youtu.be/Kr1_Javur7YLinks:Gabriella on LinkedIn: https://www.linkedin.com/in/gabriellaforss/SALTO Systems: https://saltosystems.com/en/For full show notes head to: https://themodernhotelier.com/episode/231Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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In this episode, David Millili and Steve Carran sit down with Randy Haveson, Founder & President of Worth@Work, to explore how personal empowerment and team culture can transform the hospitality industry.Randy shares his journey from psychology and counseling to speaking, coaching, and consulting in hospitality. Discover how his unique approach—focusing on staff energy, self-esteem, and communication—helps hotels improve morale, reduce turnover, and deliver exceptional guest experiences.What you'll learn in this episode:The philosophy behind Worth@Work and empowering hotel staffHow to create a positive workplace culture that increases guest satisfactionHow Randy uses personalized programs and follow-ups to create lasting changeThe importance of listening to your “best friend voice” over the “bully voice”Watch the FULL EPISODE on YouTube: https://youtu.be/Jpsa495idYULinks:Randy on LinkedIn: https://www.linkedin.com/in/randy-haveson/ WORTH@WORK: https://worthatwork.com/For full show notes head to: https://themodernhotelier.com/episode/230Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include:Eastern Airways (UK) Ltd goes into administration, with all flight operations cancelled.Air France-KLM buys a minority stake in WestJet.IndiGo (InterGlobe Aviation Ltd) launch their Delhi - Guangzhou and Mumbai–London routes.With Riyadh Air | طيران الرياض's inaugural London flights came some posts about how they are doing things differently. Me and some others asked more questions about the phrase "Delivery with Order" and Benjamin Waymark from INKdid a great job at explaining these in more detail. Two major incidents of bad behaviour on flights this week:
In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts, and hotels worldwide.In this episode, we cover:How a single high-end property inspired the creation of BodhiWhy being manufacturer agnostic is Bodhi's biggest competitive advantageThe tech behind predicting and preventing guest experience issuesHow BodhiGPT, GuestGPT, and their AI Super-Agent enhance operations and 5-star reviewsExpansion into the multifamily & residential marketFrom AI-powered automation to quarter-million data messages per second, Bodhi is transforming how properties manage systems, respond to guest needs, and create unforgettable stays.Whether you're running luxury hotels, select-service properties, or multifamily communities — this episode is packed with insight into the future of smart operations.Watch the FULL EPISODE on YouTube: https://youtu.be/NeThDs6pbbsLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/229Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
How do you keep hotel laundry running when every minute counts? In today's episode, Steve Carran sits down on the trade show floor with Zach Yaeger, Business Development Manager at LaundryLux — a company making major waves in the hotel laundry and commercial laundry space.Zach shares how he went from college intern to spending 12+ years growing with LaundryLux, why their European-engineered Electrolux equipment is changing the game for hotels, and the biggest challenges they solve for hoteliers — especially fast lead times, reliability, and utility savings.What you'll learn in this episode: How LaundryLux stands out from other laundry companiesWhy technology and efficiency are becoming critical in hotel laundry roomsHow fast lead times and stocked equipment protect hotels from downtimeThe future of laundry in hospitality and growing demand nationwideWatch the FULL EPISODE on YouTube: https://youtu.be/WxkMXOo7Y2wLinks:Zach on LinkedIn: https://www.linkedin.com/in/zach-yaeger-77ab9499/LaundryLux: https://laundrylux.com/For full show notes head to: https://themodernhotelier.com/episode/228Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we're coming to you live from the bustling show floor of The Hospitality Show in Denver, Colorado, inside the WorldVue booth. Steve Carran sits down with four of WorldVue's top leaders to uncover how the company has evolved into one of the most trusted hotel technology partners in the world — and where guest experience technology is headed next. Tune in for real talk on global rollout, partnership criteria, AI & IoT personalization, and making hotel tech “invisible” for better stays.What you'll hear in this episodeThe WorldVue origin story and growth mindset How WorldVue evaluates partners and technologyBalancing global consistency with local execution and guest expectationsDeep dive on Compass — extending the guest experience beyond the room using AI & IoT Practical examples of guest personalization and why “people first” still winsWatch the FULL EPISODE on YouTube: https://youtu.be/gLK3KQZSGBELinks:WorldVue: https://www.worldvue.com/ Robert Grosz: https://www.linkedin.com/in/robert-g-9806552/ Chris Guthery: https://www.linkedin.com/in/chrisguthery/ Scott Jamison: https://www.linkedin.com/in/scott-jamison-yyz28/ Mark Schaps: https://www.linkedin.com/in/mschaps/For full show notes head to: https://themodernhotelier.com/episode/227Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we're live on the trade show floor at The Hospitality Show in Denver, Colorado, sitting down with Wendy Zapach, Chief Revenue Officer at Optii. We dive into the major shifts happening in hotel technology, why mergers and acquisitions are shaking up the industry, and what hoteliers should be demanding from their tech partners moving forward.Key Topics Discussed:Why consolidation in hotel tech is creating innovation gapsHow tech mergers affect operators, guest experience & trustWhat hoteliers should ask when a tech partner changes ownershipHow to tell real AI solutions from AI “fluff”Why bigger tech ecosystems don't always mean better outcomesWendy shares insider insights on predictive intelligence, machine learning, open APIs, data transparency, and how hotel teams can protect guest experience while modernizing operations.Watch the FULL EPISODE on YouTube: https://youtu.be/BRH7_W6sVZsLinks:Wendy on LinkedIn: https://www.linkedin.com/in/wendyzapach/Optii: https://www.optiisolutions.com/For full show notes head to: https://themodernhotelier.com/episode/226Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include:An Air China flight encounters a burning lithium battery in an overhead baggage compartment, and is forced to divert. Petter Hörnfeldt calls this the biggest threat to aviation today, and I agree.An in-flight cockpit intercom issue on an American Airlines flight cause the pilots to think there is a cockpit intrusion happening, prompting the flight to return to it's originating airport.After entering voluntary administration in July 2024, Australian airline Rex Airlines might have a new lifeline in the form of an acquisition by US based Air T, Inc.A British Airways flight from London to Kuala Lumpur got cancelled after a ground vehicle became lodged beneath the aircraft.The partnership between Qatar Airways and Kenya Airways takes off with news of a codeshare between the two airlines on 19 routes.Bennett Jordan reminds us why it's a very bad idea to post images of your boarding pass on social media.Extra StoriesIs the PNR destined to disappear?Lyft acquires TBR Global ChauffeuringASTA launches tool to address late hotel commissionsYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
Peter SymePartnerTourpreneurhttps://adventuretravelmarketing.com/guest/peter-syme/Peter Syme. Ex military, Ex Large Corporate, Ex Tour Operators of multiple travel businesses in several countries. World wanderer and adventure addict, having visited over 140 countries. Now spending time building the world's largest community of tour operators with the aim of making them more profitable. To do so we work in the intersection of operators, technology and platforms.summaryIn this episode, Jason Elkins interviews Pete Syme, a partner at Tourpreneur, discussing the challenges and opportunities faced by tour operators in the tourism industry. They explore the importance of community, marketing strategies, and the need for business acumen among operators. Pete shares his background in the military and corporate sectors, emphasizing the significance of networking and understanding customer profiles. The conversation highlights the fragmented nature of the travel industry and encourages aspiring entrepreneurs to join the field.takeawaysTourpreneur is a community of tour operators across various sectors.The community helps operators navigate challenges and improve their businesses.Loneliness is a common issue for small tour operators.Many operators lack formal training in business management.The travel industry is worth approximately $254 billion.Marketing is crucial for success in the tour operation business.Product quality is essential but not the only factor for success.Networking and partnerships can significantly impact business growth.Understanding customer profiles is vital for effective marketing.The travel industry is fragmented, offering opportunities for new entrants. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.
What happens when a lifelong hotelier challenges the traditional franchise model — and discovers a better way to grow brands, revenue, and guest loyalty? In today's episode, David and Steve sit down with Fredrick Schoener, Brand Director at Silverstone Inns and a lifetime hotelier known for his innovative approach to the hotel business, franchise models, and revenue growth.Fredrick shares his incredible journey in hospitality — from front desk to owner, to brand director — and reveals why he believes membership-based hotel branding models will redefine the future of hospitality.Today, you'll learn about:How hotel owners can make money, even in tough marketsWhy most properties rely more on OTAs than they admitHow Gen Z will transform hotel ownership and brandingWhy thick franchise contracts hurt owners — and what to do insteadThe mindset needed to grow from entry-level employee to brand leaderWatch the FULL EPISODE on YouTube: https://youtu.be/y7li-1ysP6gLinks:Fredrick on LinkedIn: https://www.linkedin.com/in/fredrick-schoener-cha-a5153517/SilverStone Inns: https://www.silverstoneinns.com/For full show notes head to: https://themodernhotelier.com/episode/225Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, Steve and David sit down with Tiffany Donato, Chief Investment Officer at Marcus Hotels & Resorts, for a candid deep dive into hotel investments, portfolio strategy, and the art of turning underused spaces into revenue and memorable experiences.Tiffany shares lessons from Hyatt and beyond, why Marcus pairs long-term thinking with entrepreneurial experiments (think igloos, mocktails, and ski hills), and how co-investing, recapitalizations, and smart PIPs shape their expansion outside the Midwest. Plus: texting over email, AI for call handling, and why serving locals is a growth strategy.You'll learn:The Marcus blueprint for expansion beyond the MidwestHow to underwrite labour, rate, and demand honestly (and still win)Practical activations that drive revenueWhy co-investing and long-term thinking beat quarter-to-quarter pressureSimple tech moves that delight guests and reduce frictionWatch the FULL EPISODE on YouTube: https://youtu.be/zYPYxG0AZJALinks:Tiffany on LinkedIn: https://www.linkedin.com/in/tiffany-leadbetter-donato-46b1027/ Marcus Hotels Management | Hotels, Resorts & Restaurants: https://www.marcushotels.com/For full show notes head to: https://themodernhotelier.com/episode/224Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include -Virgin Atlantic has confirmed that their CEO Shai Weiss is leaving the company. He's been in that role since 2019.Navan sets a valuation of up to $6.45 billion and plans to raise about $960 million in its initial public offering.Revolut acquires AI travel agent startup Swifty.The travel technology publication Travolution.com is acquired by travel tech firm Travelsoft.Shares in easyJet jumped by as much as 12% after reports that MSC Mediterranean Shipping Company was considering a takeover of the airline.The most engaged post of the week goes the one by Erika Armstrong, in which the truth behind the "close door" sign in US elevators is revealed.Extra Stories:Finnair washes plane with water?Enterprise Wins the JD Power SurveyDelta has a great Q3 performance You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
Welcome back to The Lounge Podcast by Travefy and the kickoff of Sales Workshop series, designed to strengthen every step of your travel sales process. In Episode 1, we sit down with Glenda Beagle from The Art of Selling Travel to start where great selling truly begins: mindset.Glenda unpacks why advisors fear “being salesy,” how to stay authentic, and practical ways to stop getting ghosted after proposals. You'll learn when not to send a proposal, how to walk clients through it (live or via a quick video), and a simple one-liner for confidently charging fees. We also dig into the difference between objections vs. rejections, why silence helps you close, and a weekly habit to build momentum and celebrate wins.✨ What you'll learn:A mindset reframe that makes selling feel ethical and funThe real reason for ghosting—and how to prevent itExactly how to present proposals so clients say yesA clear script to introduce your planning fee with confidenceHow to spot (and solve) hidden objectionsA quick ritual to track wins and keep motivation high
The price of the Families Fly Free membership is going up very soon! Join now at the lowest price you will ever see membership again and get all the value I added in 2025, including a brand new app so help is just a tap away, at the current price. Now's the time to plan your family's 2026 travels and put traveling with your family back at the top of your to-do list. Learn more and join at FamiliesFlyFree.com/JoinStaying successful with Southwest means keeping up with nonstop change — and that's where I come in. In this episode I break down the latest boarding scoop from the Wall Street Journal and everything else they've announced in the last few months.I discuss the simple way to avoid paid seat headaches — lost seats on changes, messy expiring credits and poor points-plus-cash value — by booking in points and using the right Southwest card so you get an assigned seat without paying extra. I round things out with some good news: free Wi-Fi for Rapid Rewards members starting today!new aircraft featuresnew routes like Alaska and the CaribbeanPlus, I share what we do and don't know yet about the Southwest Companion Pass for next year.Want real-time answers to change in the travel rewards industry and a plan that fits your family's travel style? Join Families Fly Free for my simple Fly Free Formula, personal support and up-to-the-minute guidance — the price increases October 29. Get started at FamiliesFlyFree.com/join
In today's episode, hosts Steve Carran and David Millili sit down with Fredrik Sjoberg, the visionary CEO and founder of Maison — an AI-driven platform revolutionizing how hotels interact with guests and manage their digital presence. Fredrik's story is extraordinary — from acting on national TV and earning a Ph.D. at Harvard to leading hotel chains and founding two hotel tech companies. He shares how his diverse background shaped his leadership style, why AI will redefine hospitality forever, and how Maison helps hotels tackle labor shortages, improve upsells, and become “agent-ready” in the AI era.What You'll Learn:How AI is transforming the hospitality and travel industryWhy traditional SEO is dead (and how hotels should adapt)How conversational booking and AI agents will replace websitesThe importance of structured hotel data for discovery and direct bookingsThis episode is sponsored by Maison: https://www.maison.cx/Watch the FULL EPISODE on YouTube: https://youtu.be/D1KdWNEIC78Links:Fredrik on LinkedIn: https://www.linkedin.com/in/fredrik-sjoberg-6851174/Maison: https://www.maison.cx/For full show notes head to: https://themodernhotelier.com/episode/223Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Ever wondered how a world-class coffee program can transform a boutique hotel's guest experience and boost revenue? In this episode, hosts David M. and Steve Carran sit down with Gage Johnston, Marketing Manager at Dalla Corte, to explore the art and science of coffee in hospitality. Gage shares his incredible journey in the coffee industry—from barista roles in California to launching his own startup, leading coffee programs for 300+ baristas, and now shaping B2B coffee solutions with Dalla Corte.Discover insights on:How coffee programs elevate guest experiences in boutique and independent hotelsCommon mistakes hotels make when implementing coffee programsThe role of automation and technology in modern coffee operationsTrends to watch in 2026, including hyper-personalization and premium experiencesTips for designing convenient, innovative, and guest-focused coffee programsIf you're in hospitality, hotel management, or F&B, this episode is packed with actionable strategies to create memorable guest experiences and boost on-premises revenue.Watch the FULL EPISODE on YouTube: https://youtu.be/nxS-CPw7a7YLinks:Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/Dalla Corte: https://dallacorte.com/usa/For full show notes head to: https://themodernhotelier.com/episode/222Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode of the YouTube Creators Hub Podcast, Dusty Porter talks with travel and lifestyle influencer Sarah Funk. Sarah shares her journey from struggling to monetize her Instagram in 2017 to becoming a successful YouTuber with over 75 million views and half a million followers. They discuss the importance of niching down, the differences between Instagram and YouTube, and how to balance quantity and quality of content. What We Offer Creators Join Creator Communities. A place to gather with other creators every single day. This provides access to Our Private Discord Server, Monthly Mastermind Group, and MORE! Hire Dusty To Be Your YouTube Coach YouTube Channel Reviews (Audit): Get a 7-10 minute personalized video review of your YouTube channel with honest, actionable feedback for just $50. Subscribe to our weekly newsletter: Each week I document what I'm doing in my business and creative journey, share new things I've discovered, mistakes I've made, and much more! All Tools Mentioned On The Show: The Ultimate Entrepreneurs Resource. This is the spreadsheet where I keep all of the tools mentioned by all the guests on the podcast. BEST TOOLS FOR CREATORS and ENTREPRENEURS: YouTube Optimization (Creative Fuel): https://geni.us/oPCt7Cf Hire Freelancers and Artists (Fiverr): https://geni.us/h4zMWAP Podcast Hosting (Libsyn): https://geni.us/TrpwY0 GeniusLink Link Shortener: https://geni.us/fHPAe Stock Assets For Creators (Envato): https://geni.us/rlEKkLB E-commerce (Shopify): https://geni.us/m9ctWwe Podcast Recording and Editing (Riverside.FM) https://geni.us/PLlt1M My YouTube Film Gear:
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include -The big news from this week is the SAP Concur / American Express Global Business Travel partnership.Another collaboration which was announced is between Accelya and Amazon Web Services (AWS).IndiGo (InterGlobe Aviation Ltd) is going to launch a London Heathrow - Mumbai route.Qatar Airways faces a lawsuit following the death of a passenger after a wrong meal was served to them.The Irish government's decision to progress legislation aimed at removing the passenger cap at Dublin Airport is welcomed by Beyond Business Travel.The US government shutdown is costing the travel industry $1bn a week already.Extra StoriesWhat was Ann's biggest takeaway from the World Aviation Festival?Space NewsYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
On today's episode, hosts Steve Carran and David Millili sit down with Will Gilbert, Co-Founder of Bodhi, at the company's Training and Testing Center in Fort Lauderdale, Florida. Bodhi is transforming hospitality technology with a manufacturer-agnostic platform that unifies every system in a hotel—from door locks and lighting to PMS, POS, and housekeeping—into one seamless interface.Will shares how Bodhi is solving one of the biggest challenges in the industry: fragmented hotel technology. Discover how their platform ensures 100% guest satisfaction through real-time system monitoring, predictive maintenance, and their suite of AI tools — including GuestGPT, Super Agent, and BodhiGPT — that proactively enhance both guest experience and hotel operations.From building a state-of-the-art testing lab to expanding into multifamily, office, and healthcare sectors, Will gives us an inside look at Bodhi's mission to redefine the way spaces connect and communicate.Tune in to learn:How Bodhi integrates all hotel systems into one “single pane of glass.”The role of AI in creating smarter, more responsive guest experiences.How Bodhi's testing lab ensures reliability and innovation across global installations.The company's vision to extend hospitality beyond hotels into multifamily and healthcare environments.Watch the FULL EPISODE on YouTube: https://youtu.be/85Tti4IPHA8Links:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/221Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Abdylla GeldiyevFounder & Managing DirectorUndiscovered Frontiershttps://undiscoveredfrontiers.com/Abdylla Geldiyev is the founder and managing director of Undiscovered Frontiers, a boutique travel company based in Michigan. A lifelong traveler and advocate for immersive, culturally rich experiences in Central Asia, his journey into tourism began in 2005, when he was asked to guide an Italian writer/enthusiast researching the native dogs of Turkmenistan's Karakum Desert. What started as a chance opportunity quickly grew into a passion and ultimately a career.Over the years, Abdylla built a reputation as one of the most knowledgeable and trusted guides in Turkmenistan, leading archaeological, cultural, and special-interest tours for international operators, museums, travel clubs, and guidebook writers. Later, in a sales role, he expanded his expertise across Central Asia, the Caucasus, Europe, the Middle East, and Asia.In 2016, Abdylla moved with his family to the United States to pursue the American Dream. After completing his studies in business at Loyola University and sharing his valuable and hands on experience with U.S.-based travel companies, he launched Undiscovered Frontiers together with his curious son, Iskender, offering transformative journeys across Central Asia, the South Caucasus, Turkey, and beyond. Fluent in four languages, Abdylla brings both a global perspective and deep local knowledge to every journey he curates.summaryIn this episode, Jason Elkins interviews Abdylla Geldiyev, founder of Undiscovered Frontiers, about travel in Central Asia, particularly the Five Stans. Abdylla shares insights on the unique experiences travelers can have in these off-the-beaten-path destinations, the growing popularity of the region, and the cultural richness that awaits visitors. He also discusses his personal journey from Turkmenistan to the United States and the establishment of his travel company, emphasizing the importance of authentic cultural interactions and unique travel experiences.takeawaysUndiscovered Frontiers offers off-the-beaten-path experiences in Central Asia.The Five Stans are gaining popularity among travelers seeking unique adventures.Each Stan has its own unique beauty and cultural heritage.Travelers often find that their experiences exceed their expectations.Tourism infrastructure in the Stans is improving, with investments in hotels and transportation.Cultural interactions with locals enhance the travel experience significantly.Abdylla's journey from Turkmenistan to the U.S. showcases the power of resilience and opportunity.Undiscovered Frontiers aims to provide innovative and creative travel experiences.Traveling to Turkmenistan requires a letter of invitation and a local guide.The podcast emphasizes the importance of understanding and connecting with different cultures. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.
Today we're doing something a little different. Instead of taking you halfway across the world, we're taking you inside Bell & Bly Travel - to share what it's like to work here, what makes our culture so special, and announcing a brand-new role on our team. If you've ever been curious about what it's like to work in the travel industry - this will give you a little taste! I'm joined by two of the most wonderful humans I know - our General Manager, Rachael Armstrong, and one of our Senior Coordinators, Ana Manrique. Rachael runs our award-winning design team and is an operations guru. While Ana has been promoted twice in just three years, and brings more enthusiasm to planning travel than anyone I've ever met! Click for the hiring role on this link https://dynamitejobs.com/company/bellblytravel/remote-job/client-growth-partnerships-manager Looking to book a luxury hotel? Get special perks and support the podcast by booking here: https://www.virtuoso.com/advisor/sarahgroen/travel/luxury-hotels If you want our expert guidance and help planning a luxury trip with experiences you can't find online, tell us more here and we'll reach out: https://www.virtuoso.com/advisor/sarahgroen/travel/luxury-hotels Learn more at www.luxtravelinsider.com Connect with me on Social: Instagram LinkedIn
In this episode, hosts David Millili and Steve Carran sit down with Zack Gharib, the President of Red Roof, to explore leadership, innovation, and the future of hospitality.Zack shares his incredible journey — from growing up in Lebanon and discovering his passion for hotels, to leading one of America's most recognized hospitality brands. Learn how Red Roof is embracing AI-driven technology, enhancing the guest experience, and building a culture of genuine relationships and real results.Discover what it takes to thrive in hotel management, lead through change, and balance guest satisfaction with franchisee success. Zack also opens up about his leadership lessons from Mr. Marriott, his transition from Marriott and La Quinta to Red Roof, and why relationships and culture remain at the heart of hospitality.In this episode, you'll learn:How Red Roof is using AI and Hotel IQ to optimize pricing and revenue managementThe importance of team culture, leadership, and franchise relationshipsHow technology is transforming the guest experience in 2025 and beyondInsights into Red Roof's new mobile app, loyalty program, and guest analytics initiativesWhy authentic leadership and passion are key to long-term success in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/V8hnpGv2IIALinks:Zack on LinkedIn: https://www.linkedin.com/in/zack-gharib/Red Roof: https://www.redroof.com/For full show notes head to: https://themodernhotelier.com/episode/220Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by the legendary Anthony Melchiorri to break down what's been happening in the hospitality world throughout September.From ongoing labor shortages and AI's role in hotel operations, to the impact of the government shutdown on travel, visa challenges for international tourism, and skyrocketing holiday travel costs, the trio dives deep into the realities—and opportunities—facing hoteliers today.Anthony shares his trademark candid takes on industry trends, training, and technology, plus some entertaining insights on everything from Delta's YouTube partnership to the origin of resort fees (hint: he had something to do with it!).Topics Covered:Why labor shortages might never go away—and how AI can actually helpThe effect of government shutdowns on travel and tourismRising holiday travel costs and the AI-driven pricing challengeHow airlines and hotels can better embrace technologyFun behind-the-scenes stories from Anthony's 40-year hospitality careerWatch the FULL EPISODE on YouTube: https://youtu.be/4_xZWfZz36ALinks:Labor Issues are hotels top challengeUS Government Shutdown Affects US Travel (Another article)Visa Law is a new hurdle for tourists and business travelersHoliday Travel TrendsDelta Partners with YouTubeWhat is new with Anthony MelchiorriFor full show notes head to: https://themodernhotelier.com/episode/219Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include -Icelandic low cost carrier PLAY airlines cease operations.Swedish carrier Braathens accelerate their plans to shut down their international services, focusing instead on their regional turboprop business.Schiphol airport is reconsidering their planned additional airline fees for 2026.In US TMC acquisition news, Globespan Travel Management /ALTOUR Canada acquires Key Travel.Gray Dawes Travel expand their global footprint by establishing a presence in New Zealand.Andrew Sullivan reports on Emirates taking a firmer stand on portable power banks.The most engaged post of the week goes to Michael Peterson at Deutsche Bahn, where he talks about how their app now offers extended international rail options as well.Extra StoriesUS Government shut down impact to travelAmerican Airlines codeshares with PorterAir India partners with ZomatoYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
In this episode of The Digital Marketing Podcast, Daniel Rowles is joined by Matthew Gardiner from World Travel Market for a special look at how the user journey is being radically reshaped, and why the travel industry offers a powerful lens for understanding the broader changes all marketers now face. From AI-powered search and agents, to disconnected content ecosystems, collapsing funnels, and new expectations for sustainability and meaning, the way users discover, evaluate, and buy has shifted. Whether you work in travel or not, this episode delivers insight into how to adapt your digital strategy for a fragmented, AI-enhanced, and purpose-driven customer journey. In This Episode: Why AI is collapsing the funnel Users no longer move in a straight line from awareness to action. Conversations with AI agents like ChatGPT are replacing multi-step journeys. Whoever owns the AI conversation, owns the customer. From connected to disconnected content The shift from traditional, connected social feeds to short-form, algorithmically driven discovery (Reels, TikToks, Shorts) has changed how we build awareness and trust. AI Overviews and Answer Engine Optimisation With 55% of Google searches now including AI summaries, Daniel explains why SEO alone is not enough and how Generative Engine Optimisation (GEO) and Answer Engine Optimisation (AEO) are the new battlegrounds. Agents are doing the work From itinerary planning to automated bookings, AI agents are reshaping how users interact with brands, often bypassing websites altogether. The new role of structured data Matthew shares how travel brands must now treat structured markup (schema) as a new kind of distribution, ensuring they are machine-readable to AI systems. Why user testing must change Daniel explains why marketers must rethink usability testing to account for personalised algorithms, behaviour-based ad targeting, and AI-powered search. Brand loyalty as a survival tactic In an age of disintermediation, programmes like Bonvoy are keeping users loyal through gamification and exclusive benefits, offering lessons for all industries. Content strategy for the AI era From FAQs and multilingual support to video answers and UGC, the path to visibility is paved with granular, high-quality, human-first content. Industry Case Study: Travel Through a detailed conversation with Matthew Gardiner, the episode explores how the travel industry has continually adapted to disruption. From the rise of OTAs and TripAdvisor to today's challenges around AI agents, soft adventure trends, live tourism, and sustainability expectations, travel may be the canary in the coal mine but its lessons are highly applicable to every sector. Key Takeaways: AI is not just changing how people search; it is rewriting how people trust, book, and choose. Being mentioned in AI conversations is the new SEO. Structured data and FAQ-rich content are your ticket in. Agents now do things, not just recommend. Optimising for transactions and post-click experience is vital. Loyalty schemes, brand identity, and customer advocacy matter more than ever to bypass AI's generic results. Usability testing must reflect real, personalised experiences, not idealised lab setups.
In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.We dive into:Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiencesHow mobile technology and personalization are transforming hospitalityWhy technology should be part of hotel design conversations from day oneRobert's insights highlight not only where hospitality tech is today, but also where it's headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHroThis episode is sponsored by WorldVue — https://www.worldvue.com/Links:Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/ WorldVue: https://www.worldvue.com/For full show notes head to: https://themodernhotelier.com/episode/218Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textWelcome to What's Up in Business Travel for Week 40 of 2025. This is a weekly podcast where we update you on what's up this week in the world of business travel. This podcast is great for those who need to know what's happening all in under 15 minutes.On this week's podcast, we covered the following stories -Government shutdown could cost industry $1 billion a weekTSA still operating during the shutdownWTTC: Travel is booming but workers neededIcelandic Airline Play ceases operationsLufthansa to cut 4,000 jobs by 2030FAA extends flight limit order at NewarkWaymo launches corporate programAmerican & Porter launch codeshare agreementQatar expands IAG codeshares on US routesGol calls off merger talks with AzulStarlux codeshares with Alaska AirlinesAir India partners With ZomatoBreeze Airways is going internationalUnited's first flight with free Starlink WiFiEnterprise Mobility expands to TaiwanSouthwest adds Alaska to networkUnited Airlines eliminates bag re-checkYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
How can independent hotels win in today's digital landscape with creators, podcasts, and emerging platforms?In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Independent Hotel Journalist & Storyteller), and Karla Cobreiro (Chief Credibility Officer, Cobreiro Comms) to uncover the strategies driving authentic storytelling, social media success, and hotel brand growth. From building trust through authentic, personality-driven storytelling to leveraging influencers and content creators, this panel explores how independent hotels can stand out in a competitive market.You'll learn:Why the best story wins when it comes to hotel branding and guest experience.How to create a cohesive brand voice across Instagram, podcasts, newsletters, and websites.Practical strategies for social media, video marketing, and PR outreach that actually drive bookings.The importance of hyperlocal collaborations with local businesses, guides, and vendors.What hotel leaders should look for when partnering with influencers and content creators.How AI search and platforms like Substack are changing the way hotels get discovered.Watch the FULL EPISODE on YouTube: https://youtu.be/2bbOc5hZu-QLinks:PanelistsMelissa Benhaim on LinkedIn: https://www.linkedin.com/in/melissa-benhaim-90263734/Karla Cobreiro on LinkedIn: https://www.linkedin.com/in/karla-cobreiro/Hillary Folkvord on LinkedIn: https://www.linkedin.com/in/hillary-folkvord-b777b313/Jennifer Glatt on LinkedIn: https://www.linkedin.com/in/jennifer-glatt/For full show notes head to: https://themodernhotelier.com/episode/217Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
We're live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.Munir shares his insights on: Why the valet experience is the first impression of a hotel How MP Parking bridges the gap between hotel culture and valet service The importance of hotel involvement in parking operations How MP Parking improves staff satisfaction and guest serviceWatch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50Links:Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/Miami Parking Inc: https://www.parkmp.com/Le VALET: https://www.levalets.com/For full show notes head to: https://themodernhotelier.com/episode/216Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.Discover how Bhlen helps hotels and hospitality brands: Eliminate paper lists with eco-friendly digital solutions Deliver personalized, hyper-local experiences for guests Boost revenue by promoting on-site restaurants & services Support ESG & sustainability goals with trackable data Provide an easy, no-app, no-integration solution using QR codesFrom digitizing local restaurant guides to creating experience-as-a-service platforms, Bhlen is changing how travelers discover cities, attractions, and hidden gems—directly from their phones.If you're a hotelier, destination manager, or travel industry professional, this episode will give you actionable insights on the future of guest engagement and why the next generation of hospitality is digital-first.Watch the FULL EPISODE on YouTube: https://youtu.be/2pI52saL24wLinks:Jaimey on LinkedIn: https://www.linkedin.com/in/jaimey-bembry-9950245/ Website: www.bhlen.comEmail: info@bhlen.comFor full show notes head to: https://themodernhotelier.com/episode/215Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
My guest this week is Barry Diller, one of America's most successful businessmen. At 83, he chose to publish a deeply personal book and open up about his successes and failures. With surprising candor he details the rules he's lived by: trust first, confront directly, and make the call when the clock starts. In our conversation, he shares why success teaches you nothing, why failure is essential, and why instinct still beats algorithms in a data-obsessed world. This episode is filled with Hollywood lore and business acumen. ----- About Barry: He is the Chairman and Senior Executive of IAC, and is best known for founding the Fox Broadcasting Company with Rupert Murdoch and leading Paramount Pictures. Over his career, he has reshaped television, film, and online media. ----- Approximate Timestamps: (00:00) Intro (01:48) Vulnerability and Writing 'Who Knew' (05:20) Lack Of Confidence & Fake It Until You Make It (17:58) Changes In The Entertainment Industry (22:35) Instinct Vs Data (27:17) AI's Impact on the Entertainment and Travel Industry (42:35) One Dumb Step At A Time (52:39) Accountability During Conflict (55:06) Public Broadcasting Regulation And Fair Reporting (58:04) What Is Success For You ----- Basecamp: Stop struggling, start making progress. Get somewhere with Basecamp. Sign up free at http://basecamp.com/knowledgeproject reMarkable: Get your paper tablet at https://www.reMarkable.com today .tech domains: Nothing says tech like being on .tech https://get.tech/ MINT MOBILE: If you're still overpaying for wireless, it's time to say yes to saying no. At Mint Mobile, their favorite word is no: no contracts, no monthly bills, no overages, no hidden fees, no B.S. Go to mintmobile.com/knowledgeproject ----- Upgrade: Get a hand edited transcripts and ad free experiences along with my thoughts and reflections at the end of every conversation. Learn more @ fs.blog/membership ------ Newsletter: The Brain Food newsletter delivers actionable insights and thoughtful ideas every Sunday. It takes 5 minutes to read, and it's completely free. Learn more and sign up at fs.blog/newsletter ------ Follow Shane Parrish X @ShaneAParrish Insta @farnamstreet LinkedIn Shane Parrish ------ This episode is for informational purposes only. Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to strategies for reducing "coffee leakage" when guests leave for Starbucks across the street, this conversation dives deep into the future of coffee in hospitality.You'll hear about:Why coffee is now one of the fastest-growing revenue drivers for hotels.How automation helps hotels deliver café-quality drinks without hiring baristas.The role of design, efficiency, and customer insights in upgrading F&B programs.Practical advice for hoteliers looking to enhance their coffee offerings without overhauling their outlets.Watch the FULL EPISODE on YouTube: https://youtu.be/P8GUWgGpTII Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/ Dalla Corte: https://dallacorte.com/usa/For full show notes head to: https://themodernhotelier.com/episode/214Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they're transforming hospitality technology. Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big brands. He shares insights on the future of AI in hospitality, the importance of demand and competitor intelligence, and why an all-in-one PMS platform enhances the guest journey.Krishna dives into lessons learned from expanding in India, how Stayflexi scaled to over 3,500 properties worldwide, and why they're now doubling down in the U.S. market. He also explains how Stayflexi IQ can integrate seamlessly with existing hotel systems, giving hoteliers actionable insights without a complete tech overhaul.If you're a hotelier, hospitality professional, or simply interested in the future of hotel tech, AI, and revenue management, this episode is packed with valuable takeaways.What you'll learn in this episode:How Stayflexi is empowering independent hotels with AI-driven intelligenceWhy data is the “new king” in hospitalityThe benefits of an all-in-one PMS vs. multiple integrations Key lessons from scaling in India and expanding globallyThe future of revenue management in the AI eraWatch the FULL EPISODE on YouTube: https://youtu.be/QlAMhqhEi3s Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Venkat on LinkedIn: https://www.linkedin.com/in/venkatsakamuri/ Krishna on LinkedIn: https://www.linkedin.com/in/sasank-stayflexi/Stayflexi: https://business.stayflexi.com/For full show notes head to: https://themodernhotelier.com/episode/213Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we highlight San Francisco's strong hospitality recovery with occupancy set to surpass 65% in 2025, boosted by Moscone Center events, major hotel reopenings, and $9.35 billion in visitor spending. At the same time, the travel sector is grappling with the challenge of cleaning and standardizing data to power reliable agentic AI, as poor data quality continues to drive costly inefficiencies and undermine trust in automation.Are you new and want to start your own hospitality business?Join our Facebook groupFollow Boostly and join the discussion:YouTube LinkedInFacebookWant to know more about us? Visit our websiteStay informed and ahead of the curve with the latest insights and analysis.
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