Travel for recreational or leisure purposes
POPULARITY
Categories
In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by the legendary Anthony Melchiorri to break down what's been happening in the hospitality world throughout September.From ongoing labor shortages and AI's role in hotel operations, to the impact of the government shutdown on travel, visa challenges for international tourism, and skyrocketing holiday travel costs, the trio dives deep into the realities—and opportunities—facing hoteliers today.Anthony shares his trademark candid takes on industry trends, training, and technology, plus some entertaining insights on everything from Delta's YouTube partnership to the origin of resort fees (hint: he had something to do with it!).Topics Covered:Why labor shortages might never go away—and how AI can actually helpThe effect of government shutdowns on travel and tourismRising holiday travel costs and the AI-driven pricing challengeHow airlines and hotels can better embrace technologyFun behind-the-scenes stories from Anthony's 40-year hospitality careerWatch the FULL EPISODE on YouTube: https://youtu.be/4_xZWfZz36ALinks:Labor Issues are hotels top challengeUS Government Shutdown Affects US Travel (Another article)Visa Law is a new hurdle for tourists and business travelersHoliday Travel TrendsDelta Partners with YouTubeWhat is new with Anthony MelchiorriFor full show notes head to: https://themodernhotelier.com/episode/219Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.We dive into:Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiencesHow mobile technology and personalization are transforming hospitalityWhy technology should be part of hotel design conversations from day oneRobert's insights highlight not only where hospitality tech is today, but also where it's headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHroThis episode is sponsored by WorldVue — https://www.worldvue.com/Links:Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/ WorldVue: https://www.worldvue.com/For full show notes head to: https://themodernhotelier.com/episode/218Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textWelcome to What's Up in Business Travel for Week 40 of 2025. This is a weekly podcast where we update you on what's up this week in the world of business travel. This podcast is great for those who need to know what's happening all in under 15 minutes.On this week's podcast, we covered the following stories -Government shutdown could cost industry $1 billion a weekTSA still operating during the shutdownWTTC: Travel is booming but workers neededIcelandic Airline Play ceases operationsLufthansa to cut 4,000 jobs by 2030FAA extends flight limit order at NewarkWaymo launches corporate programAmerican & Porter launch codeshare agreementQatar expands IAG codeshares on US routesGol calls off merger talks with AzulStarlux codeshares with Alaska AirlinesAir India partners With ZomatoBreeze Airways is going internationalUnited's first flight with free Starlink WiFiEnterprise Mobility expands to TaiwanSouthwest adds Alaska to networkUnited Airlines eliminates bag re-checkYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
How can independent hotels win in today's digital landscape with creators, podcasts, and emerging platforms?In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Independent Hotel Journalist & Storyteller), and Karla Cobreiro (Chief Credibility Officer, Cobreiro Comms) to uncover the strategies driving authentic storytelling, social media success, and hotel brand growth. From building trust through authentic, personality-driven storytelling to leveraging influencers and content creators, this panel explores how independent hotels can stand out in a competitive market.You'll learn:Why the best story wins when it comes to hotel branding and guest experience.How to create a cohesive brand voice across Instagram, podcasts, newsletters, and websites.Practical strategies for social media, video marketing, and PR outreach that actually drive bookings.The importance of hyperlocal collaborations with local businesses, guides, and vendors.What hotel leaders should look for when partnering with influencers and content creators.How AI search and platforms like Substack are changing the way hotels get discovered.Watch the FULL EPISODE on YouTube: https://youtu.be/2bbOc5hZu-QLinks:PanelistsMelissa Benhaim on LinkedIn: https://www.linkedin.com/in/melissa-benhaim-90263734/Karla Cobreiro on LinkedIn: https://www.linkedin.com/in/karla-cobreiro/Hillary Folkvord on LinkedIn: https://www.linkedin.com/in/hillary-folkvord-b777b313/Jennifer Glatt on LinkedIn: https://www.linkedin.com/in/jennifer-glatt/For full show notes head to: https://themodernhotelier.com/episode/217Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
We're live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.Munir shares his insights on: Why the valet experience is the first impression of a hotel How MP Parking bridges the gap between hotel culture and valet service The importance of hotel involvement in parking operations How MP Parking improves staff satisfaction and guest serviceWatch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50Links:Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/Miami Parking Inc: https://www.parkmp.com/Le VALET: https://www.levalets.com/For full show notes head to: https://themodernhotelier.com/episode/216Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
From Wall Street to Main Street, the latest on the markets and what it means for your money. Updated regularly on weekdays, featuring CNBC expert analysis and sound from top business newsmakers. Anchored by CNBC's Jessica Ettinger. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.Discover how Bhlen helps hotels and hospitality brands: Eliminate paper lists with eco-friendly digital solutions Deliver personalized, hyper-local experiences for guests Boost revenue by promoting on-site restaurants & services Support ESG & sustainability goals with trackable data Provide an easy, no-app, no-integration solution using QR codesFrom digitizing local restaurant guides to creating experience-as-a-service platforms, Bhlen is changing how travelers discover cities, attractions, and hidden gems—directly from their phones.If you're a hotelier, destination manager, or travel industry professional, this episode will give you actionable insights on the future of guest engagement and why the next generation of hospitality is digital-first.Watch the FULL EPISODE on YouTube: https://youtu.be/2pI52saL24wLinks:Jaimey on LinkedIn: https://www.linkedin.com/in/jaimey-bembry-9950245/ Website: www.bhlen.comEmail: info@bhlen.comFor full show notes head to: https://themodernhotelier.com/episode/215Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
My guest this week is Barry Diller, one of America's most successful businessmen. At 83, he chose to publish a deeply personal book and open up about his successes and failures. With surprising candor he details the rules he's lived by: trust first, confront directly, and make the call when the clock starts. In our conversation, he shares why success teaches you nothing, why failure is essential, and why instinct still beats algorithms in a data-obsessed world. This episode is filled with Hollywood lore and business acumen. ----- About Barry: He is the Chairman and Senior Executive of IAC, and is best known for founding the Fox Broadcasting Company with Rupert Murdoch and leading Paramount Pictures. Over his career, he has reshaped television, film, and online media. ----- Approximate Timestamps: (00:00) Intro (01:48) Vulnerability and Writing 'Who Knew' (05:20) Lack Of Confidence & Fake It Until You Make It (17:58) Changes In The Entertainment Industry (22:35) Instinct Vs Data (27:17) AI's Impact on the Entertainment and Travel Industry (42:35) One Dumb Step At A Time (52:39) Accountability During Conflict (55:06) Public Broadcasting Regulation And Fair Reporting (58:04) What Is Success For You ----- Basecamp: Stop struggling, start making progress. Get somewhere with Basecamp. Sign up free at http://basecamp.com/knowledgeproject reMarkable: Get your paper tablet at https://www.reMarkable.com today .tech domains: Nothing says tech like being on .tech https://get.tech/ MINT MOBILE: If you're still overpaying for wireless, it's time to say yes to saying no. At Mint Mobile, their favorite word is no: no contracts, no monthly bills, no overages, no hidden fees, no B.S. Go to mintmobile.com/knowledgeproject ----- Upgrade: Get a hand edited transcripts and ad free experiences along with my thoughts and reflections at the end of every conversation. Learn more @ fs.blog/membership ------ Newsletter: The Brain Food newsletter delivers actionable insights and thoughtful ideas every Sunday. It takes 5 minutes to read, and it's completely free. Learn more and sign up at fs.blog/newsletter ------ Follow Shane Parrish X @ShaneAParrish Insta @farnamstreet LinkedIn Shane Parrish ------ This episode is for informational purposes only. Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to strategies for reducing "coffee leakage" when guests leave for Starbucks across the street, this conversation dives deep into the future of coffee in hospitality.You'll hear about:Why coffee is now one of the fastest-growing revenue drivers for hotels.How automation helps hotels deliver café-quality drinks without hiring baristas.The role of design, efficiency, and customer insights in upgrading F&B programs.Practical advice for hoteliers looking to enhance their coffee offerings without overhauling their outlets.Watch the FULL EPISODE on YouTube: https://youtu.be/P8GUWgGpTII Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/ Dalla Corte: https://dallacorte.com/usa/For full show notes head to: https://themodernhotelier.com/episode/214Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they're transforming hospitality technology. Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big brands. He shares insights on the future of AI in hospitality, the importance of demand and competitor intelligence, and why an all-in-one PMS platform enhances the guest journey.Krishna dives into lessons learned from expanding in India, how Stayflexi scaled to over 3,500 properties worldwide, and why they're now doubling down in the U.S. market. He also explains how Stayflexi IQ can integrate seamlessly with existing hotel systems, giving hoteliers actionable insights without a complete tech overhaul.If you're a hotelier, hospitality professional, or simply interested in the future of hotel tech, AI, and revenue management, this episode is packed with valuable takeaways.What you'll learn in this episode:How Stayflexi is empowering independent hotels with AI-driven intelligenceWhy data is the “new king” in hospitalityThe benefits of an all-in-one PMS vs. multiple integrations Key lessons from scaling in India and expanding globallyThe future of revenue management in the AI eraWatch the FULL EPISODE on YouTube: https://youtu.be/QlAMhqhEi3s Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Venkat on LinkedIn: https://www.linkedin.com/in/venkatsakamuri/ Krishna on LinkedIn: https://www.linkedin.com/in/sasank-stayflexi/Stayflexi: https://business.stayflexi.com/For full show notes head to: https://themodernhotelier.com/episode/213Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we highlight San Francisco's strong hospitality recovery with occupancy set to surpass 65% in 2025, boosted by Moscone Center events, major hotel reopenings, and $9.35 billion in visitor spending. At the same time, the travel sector is grappling with the challenge of cleaning and standardizing data to power reliable agentic AI, as poor data quality continues to drive costly inefficiencies and undermine trust in automation.Are you new and want to start your own hospitality business?Join our Facebook groupFollow Boostly and join the discussion:YouTube LinkedInFacebookWant to know more about us? Visit our websiteStay informed and ahead of the curve with the latest insights and analysis.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include -The U.S. Department of Transportation orders Delta Air Lines and Aeromexico to end their 8-year long joint venture.Amadeus and Lufthansa start tests with the EU Digital Identity Wallet. Michael J. Goldrich's post about Tripadvisor's AI strategy attracts a lot of comments.American Express (card/financial services) launches a travel app. Corporate Travel Management (CTM) UK/EU has again postponed releasing its 2025 full year accounts, following last month's trading suspension on the Australian Stock Exchange (ASX) due to financial accounting errors.Dohop and Citilink Indonesia team up with a new alternative interline platform that opens up 47 new destinations and 86 unique connections for travellers through partnerships with Scoot and Air India Express.Kirill Stati's post about the sad state of corporate OBTs sparks plenty of discussion.Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
In this episode, David and Steve sit down in person with global traveler and hospitality expert Scott Eddy at the Independent Hotel Show in Miami.Scott shares why he believes independent hotels have a major edge over big brands, the growing importance of wellness and quiet luxury, and why storytelling and showcasing the destination and people are key to standing out. From behind-the-scenes F&B experiences to his personal travel habits, Scott offers real insights for hoteliers looking to connect with both locals and travelers.We also dive into:Why people make a stay truly memorableThe changing culture and energy of South FloridaScott's top travel tips (including the #1 airplane hygiene hack)Hospitality trends that will shape the future of independent hotels Whether you're in the hotel business or just love travel, this conversation will inspire you to think differently about hospitality, community, and creating unforgettable guest experiences.Watch the FULL EPISODE on YouTube: https://youtu.be/jxbsHgnN9YE Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Website: https://www.mrscotteddy.com/LinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/X: https://x.com/mrscotteddyFor full show notes head to: https://themodernhotelier.com/episode/212Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Sheila Folk, CEO and founder of Travel Industry Solutions, talks with James Shillinglaw of Insider Travel Report about how her company helps travel agencies with the tools they need to survive and thrive, including a brand-new fraud detector. Folk, a travel advisor herself, has built a consulting company that helps other agencies with legal, operations, bookkeeping, marketing, invoicing and payments, and now fraud prevention. For more information, visit www.travelindustrysolutions.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
In this episode, hosts David Millili and Steve Carran sit down with Trent Freeman, Vice President of Operations at Valencia Hotel Group. With over 25 years of experience in hospitality and leadership roles at Four Seasons, Omni, and Peabody Hotels & Resorts, Trent brings a wealth of knowledge and passion for creating authentic guest experiences.He shares how his career journey—from starting at the front desk to leading operations across Valencia's boutique luxury properties—shaped his leadership style and perspective on culture, community, and authenticity in hospitality.We dive into:How early career lessons shaped his leadership approachThe power of Valencia's Culture Club and weekly Book Club for leadership developmentInsights on creating hotels that are true hubs for their communitiesValencia's annual Helps Week initiative and how philanthropy impacts employee engagement and guest experiencesWhy authenticity goes beyond thread count and décor—and how hotels can genuinely connect with their communitiesWatch the FULL EPISODE on YouTube: https://youtu.be/k4rX0u19344 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Trent on LinkedIn: https://www.linkedin.com/in/trent-freeman-21ab7278 Valencia Hotel Group: https://www.valenciahotelgroup.com/For full show notes head to: https://themodernhotelier.com/episode/211Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include -United Airlines and ITA Airways (inspired by Alitalia) will start a loyalty and codeshare partnership on Sep 15th.Amadeus partners with electronic bag tag provider BAGTAG.Skift's research into US traveller's use of #AI for trip planning confirms what we thought.China's COMAC aircraft gains more use outside of China.The post that got away. Read Martin Soler's reflection on the self-service culture in travel today.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
In this episode, hosts David Millili and Steve Carran, sit down for a fast-paced and insightful conversation with Steven Kinsley, President of Kinsley Meetings. From his beginnings as a Ski Bum in Vail to leading a nationally recognized meetings and events company, Steve shares stories, lessons, and perspectives shaped by decades in hospitality and association event planning.What You'll Hear in This Episode:Fun lightning-round questions: golf skills, favorite emoji, good wine, and time travel to 1947.Growing up in Boulder & California, discovering community, and how early experiences shaped his career.Launching Kinsley Meetings and focusing on associations after the 2008 downturn.Leadership philosophy: supporting teams, fostering independence, and building long-term relationships.How meetings and events have evolved post-pandemic—objectives, engagement, personalization, and networking.This episode blends personal storytelling, career insights, and industry thought leadership—perfect for hoteliers, event planners, and anyone curious about the future of hospitality and meetings.Watch the FULL EPISODE on YouTube: https://youtu.be/MXPK3XYsvm4 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Steven Kinsley on LinkedIn: https://www.linkedin.com/in/skinsley/Kinsley Meetings: https://www.kinsleymeetings.com/For full show notes head to: https://themodernhotelier.com/episode/210Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include -The American Express Global Business Travel / CWT deal concludes.Johnny Thorsen joins the board of Kyte.TAAG-Linhas Aereas de Angola's inaugural flight between Luanda and Nairobi takes places.Austrian Airlines is going to test a seasonal route between Vienna and Dubai from December this year.Southwest Airlines frequent flyer members will enjoy free, unlimited wifi on-board with T-Mobile.The TSA has officially launched its One Stop Security (OSS) pilot program, allowing select international passengers to skip re-screening when connecting in the U.S.Ryanair introduces a cabin bag size allowance which is 33% bigger than the EU standard.The most engaged post of the week goes to Gaurav Bhatnagar in his announcement of TBO.COM's acquisition of Classic Vacations.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.Whether you're in hospitality leadership or simply love great service stories, this episode is packed with insights you won't want to miss.Topics We Cover:Why genuine personality and compassion matter more than experience when hiring.Balancing technology with personalized, human-centered hospitality.How daily team stand-ups and feedback loops improve consistency and service recovery.Turning guest interactions into long-term memories and even PR opportunities.Watch the FULL EPISODE on YouTube: https://youtu.be/gFtpadQlH0U Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nick on LinkedIn: https://www.linkedin.com/in/nick-nations-78699534/ Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/For full show notes head to: https://themodernhotelier.com/episode/208Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we sit down with Chef Ken Butler, Executive Chef at Hotel Polaris, to explore the art of hospitality, the evolution of food and beverage trends, and the behind-the-scenes dedication that makes guest experiences unforgettable. From rooftop sushi to locally sourced Colorado flavors, Chef Ken shares his insights on how culinary innovation and health-conscious choices are shaping the future of dining.Topics covered in this episode:The rise of health-conscious dining: cutting seed oils & prioritizing natural ingredientsHotel Polaris' six diverse food & beverage outlets (from rooftop Aviator Bar to Pamela's Americana restaurant)Creative dishes blending sushi, steak, and fresh seafoodCulinary connections to the Air Force Academy and community engagementThe “Polaris Pour” program: bourbon, tequila, wine, gin, and more signature tasting eventsWatch the FULL EPISODE on YouTube: https://youtu.be/kDmybYEqVSA Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ken on LinkedIn: https://www.linkedin.com/in/ken-butler-687939a0/Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/For full show notes head to: https://themodernhotelier.com/episode/209Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we sit down with Kevin Barosso, Director of Sales and Marketing at Hotel Polaris, to explore how the property is redefining the balance between business and leisure travel in Colorado Springs. From versatile dining and meeting spaces to unique leisure amenities, Kevin shares how the hotel is creating experiences that attract both professionals and families. He also dives into the evolving role of artificial intelligence in hotel marketing and what that means for the future of hospitality.What you'll hear in this episode:How Hotel Polaris blends business and leisure travel for a “bleisure” experienceWhat makes Hotel Polaris's meeting and event spaces unique compared to other propertiesHow the hotel accommodates multiple groups without overlap or disruptionThe importance of personalized service and tailoring each group's event experienceHow artificial intelligence is shaping hotel marketing, SEO, and guest engagementWatch the FULL EPISODE on YouTube: https://youtu.be/upZAtrw37Ro Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevin-barosso-b370051/CoralTree Hospitality: https://www.coraltreehospitality.com/For full show notes head to: https://themodernhotelier.com/episode/207Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include - Korean Air is to purchase 103 Boeing aircraft in a deal worth approximately $36.2 billion.The OpenTravel Alliance becomes a member of Overture Maps Foundation, giving them access to the newly released Global Entity Reference System (GERS) to address standards for location data in travel distribution.In a heavily critiqued move, Tanzania introduces hefty passenger levies for travel to and from their country.Mexico city restores flight slots to US carriers, reversing a 2022 policy which favoured Mexican carriers.Ryanair increases staff rewards for catching passengers with oversized cabin bags.They are also not expanding on their presence in Belgium following a 150% increase in Belgian aviation tax.Air New Zealand reports a 14% drop in profits.The most engaged post of the week goes to Richard Valtr, founder at Mews, where he talks about how they now offer hotels a property management system which enables guests to use both Apple Wallet and Google Wallet as their room key.Extra Stories & Space NewsYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
In this episode of The Modern Hotelier: Hospitality Hot Topics with Steve Carran and David Millili are joined by hospitality strategist Mandy Murry to break down the biggest trends and stories shaping the industry in August 2025. From evolving travel trends and the rise of AI trip planning to Soho House going private, Booking.com launching a credit card, and Airbnb's fee hikes, the team explores how these shifts are impacting hoteliers, guests, and the future of travel.They also discuss the growing demand for local, immersive experiences, the resurgence of hotel lobby bars and speakeasies, and what multi-generational travel and micro-cations mean for operators. Mandy shares updates on her work at Hospitality Concierge and offers insights on where the industry is headed next.Here's what we cover:AI trip planning, OTAs gaining influence, micro-cations, and multi-generational travelVacation rentals outperforming hotels + major service fee hikes for property managersWhat it means for loyalty, perks, and competition with airlinesWhy “secret bars” are having a big moment in 2025Watch the FULL EPISODE on YouTube: https://youtu.be/e51kECyLHkU Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mandy on LinkedIn: https://www.linkedin.com/in/allmandy/Mandy's website: https://mandymurry.com/ Related Links: U.S. Traveler Trends in 2025SOHO House to Go Private in $2.7 Billion Deal Led by MCR HotelsBooking.com Launches Credit CardVacation Rentals outperform hotelsAirbnb raises service fee for Property Managers from 15.5% to 3%Forbes: Inside the Worlds Best Secret Hotel BarsWhat is New With Hospitality Concierge?For full show notes head to: https://themodernhotelier.com/episode/205Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
On this week's Eye on Travel Podcast with Peter Greenberg, Peter sits down with two giants of the travel industry: Bill Heinecke - Founder and Chairman of Minor International - and CEO of Kempinski Hotels Barbara Muckermann. They join Peter for in-depth conversations on the latest trends in hospitality, travel behavior, and the changing definition of luxury and service. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices
Dolores GangotenaFounderQuasar ExpeditionsMy husband and myself founded Quasar Expeditions in 1986. Up to then, my life had been filled with several experiences in the Galapagos Islands. My first trip was in 1969 when there was no airport and navigations had to be done from Guayaquil. My first experience visiting Galapagos, still quite young, in the company of a biology teacher and 5 friends truly changed my life. It is since we founded the company that my professional life saw a big turn and suddenly I had to become part of the hospitality department, the human resources department, biology and naturalist guides department, the marketing and sales department which if all different gave me a view of what the business was all about from scratch. It is probably this experience that have helped us create our safari cruises that create an incredible memory in all of our guests.summaryIn this episode, Dolores Gangotena, founder of Quasar Expeditions, shares her journey from her first trip to the Galapagos at 17 to establishing a successful eco-tourism company. She discusses the importance of sustainable tourism, the challenges of operating in the Galapagos, and the need for regulations to protect the islands. Dolores emphasizes the value of local experiences and the role of naturalists in enhancing the travel experience. She also addresses common misconceptions about safety in Latin America and encourages travelers to explore the beauty of the region.takeawaysDolores's first trip to the Galapagos sparked her passion for eco-tourism.Quasar Expeditions focuses on small group experiences in the Galapagos.The company has expanded to offer services in continental Ecuador and beyond.Sustainable tourism is crucial for preserving the Galapagos.Local operations enhance the travel experience and support the community.Travel agencies are increasingly working directly with Quasar Expeditions.The importance of targeting the English-speaking market for tourism.Group dynamics can impact the travel experience in the Galapagos.Tourism has evolved, affecting wildlife interactions in the islands.Regulations are necessary to manage the growing number of visitors. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.
In this episode, hosts Steve Carran and David Millili sit down with Michael Weiss, co-founder and co-CEO of Trailborn, a brand redefining outdoor hospitality.Michael shares his journey from Goldman Sachs to Airbnb and Compass, to ultimately launching Trailborn—boutique, design-forward hotels in outdoor destinations like national parks, wine country, and coastal getaways. Listeners will hear how Mike and his partner identified a white space in the market, why outdoor hospitality is booming post-COVID, and how Trailborn is bridging the gap between camping and traditional luxury hotels.We also dive into:The challenges and opportunities in outdoor hospitality today.How Trailborn balances local authenticity with brand consistency.The company's partnership with Marriott and what it unlocks for growth.Lessons Mike has carried from startups like Airbnb and Compass into building Trailborn.The importance of finding the right business partner and aligning on vision.If you're curious about innovation in hospitality, the rise of outdoor travel, or how design and experience shape modern brands, this episode is packed with insights you won't want to miss.Watch the FULL EPISODE on YouTube: https://youtu.be/t5PWuCYNvQ0 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Michael on LinkedIn: https://www.linkedin.com/in/mikedweiss/Trailborn: https://www.trailborn.com/For full show notes head to: https://themodernhotelier.com/episode/204Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include - Qantas gets fined $90m for the illegal dismissal of 1,800+ staff during the pandemic.What are you most frustrating issues when staying in hotels? Robert Kiernan's post about this got some interesting comments.Wizz Air teams up with Travelfusion to target the corporate market.The U.S. Department of Transportation unveils a new website where you can lodge complaints against airlines. https://lnkd.in/dqCV-GhsDelta Air Lines and United Airlines are facing class action lawsuits after passengers who paid for window seats were placed next to solid cabin walls with no windows.Webjet Group buys corporate OBT Locomote for $17M.A post by Elias Gezahegn from Ethiopian Airlines about NDC test case scenarios proves popular.The most engaged post of the week goes to Rafat Ali and his post about Skift's role in the industry. He mentions a particular recent case which illustrates the difficult position of reporting facts or news - it's not always popular.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
In this episode, David Millili and Steve Carran sit down with Elle Rustique, Founder and CEO of TipBrightly—a FinTech company revolutionizing tipping through easy, cashless, app-free technology. Inspired by her mother, a hotel housekeeper, Elle turned a personal story into a mission to create more equity, gratitude, and recognition for frontline hospitality workers.Elle shares her journey from education and entrepreneurship to launching TipBrightly in Silicon Valley, the challenges of breaking into hospitality tech without prior industry experience, and how cashless tipping is helping hotels improve employee morale, retention, and guest satisfaction. She also discusses the power of data, future trends in digital tipping, and offers advice for aspiring hospitality entrepreneurs.From heartfelt stories about how tipping changed employees' lives, to practical insights on navigating long sales cycles and industry adoption, this conversation is both inspiring and thought-provoking.What you'll learn in this episode:How a personal story inspired the creation of TipBrightlyChallenges of entering the hospitality tech space as a first-time founderThe role of tipping in boosting retention and recognition in hotelsTrends shaping the future of cashless tipping and guest engagementElle's advice for entrepreneurs looking to innovate in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/vCHaugoSD-kThis episode is sponsored by TipBrightly: https://tipbrightly.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Elle on LinkedIn: https://www.linkedin.com/in/erustique/TipBrightly: https://tipbrightly.com/For full show notes head to: https://themodernhotelier.com/episode/203Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Charles OdomFounderPainted Circle Travel GuideCharles is a supporter of the sustainable travel movement through his platform Painted Circle. He has a degree in International Development and has worked in tourism since 2008. Starting his travel career in Germany, he is now working with travel companies around the world to build an ethical travel platform that helps travelers explore more intentionally and with a more positive impact.summaryIn this episode, Charles Odom, founder of Painted Circle, shares his journey from a childhood filled with travel experiences to creating a platform that promotes ethical and sustainable tourism. He discusses the importance of supporting local businesses and the impact of travel on personal growth and community development. Charles emphasizes the need for transparency in the travel industry and how Painted Circle aims to connect travelers directly with purpose-driven tour operators, ultimately fostering a more equitable tourism ecosystem.takeawaysTravel can be a powerful tool for personal growth.Supporting local businesses enhances the travel experience.Ethical travel is about making conscious choices.Traveling helps us connect with diverse cultures.Transparency in the travel industry is crucial.Painted Circle aims to redefine how we book travel.Travel should prioritize community impact over profits.Experiences are more valuable than material possessions.The travel industry can lead in social justice initiatives.We can create a better world through responsible tourism. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.
In this episode, hosts Steve Carran and David Millili sit down with Jon Buerge, President of Urban Villages, to explore how sustainable development is reshaping hospitality. From his upbringing in Aspen and a deep-rooted love of nature to leading innovative, carbon-positive hotel projects like Populus, Jon shares how design, community, and environmental stewardship come together to create places where both people and the planet thrive.Listeners will hear Jon's perspective on:Why authentic, place-based experiences are more valuable than predictable, cookie-cutter stays.How the Populus hotels in Denver and Seattle are redefining sustainability through design, materials, and guest immersion.Why he believes profitability and doing the right thing for the planet must go hand in hand—and how Urban Villages is proving that model works.Watch the FULL EPISODE on YouTube: https://youtu.be/PcPWFXBcYLI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jon Buerge on LinkedIn: https://www.linkedin.com/in/jon-buerge-95229118/Urban Villages: https://urban-villages.com/ For full show notes head to: https://themodernhotelier.com/episode/202Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include - Air France launch a “Short Connection Pass,” service at Paris CDG, enabling their customers in transit at the airport with a short connection to benefit from a fast-track service, triggered automatically.Qantas will now show you, in their app, detailed information about the exact aircraft you'll be flying on, including what type of power sockets are available at your seat.Robert Kiernan's post about his struggles with name change on air bookings, despite it being 2025, got a lot of attention and comments.The most engaged post of the week goes to Felix Dannegger, one of a series he is doing on the possible future of, or next steps for, Sabre Corporation.In an unexpected turn, Gaya's new airport can keep the code GAY after all.Riyaz Ahamed's post about the incredible complexities of cross-border travel payments in APAC is worth a read.Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
In this episode, hosts David Millili and Steve Carran sit down with Eoin Heavey, CEO and founder of Maitre, a modern operating system built specifically for independent hotels. With a unique background spanning both technology and hospitality, Eoin shares his journey—from growing up in Dublin and playing competitive tennis at UC Berkeley to working in consulting, hedge funds, and venture capital—before launching businesses that eventually led him into the world of hotels.He discusses the inspiration behind Maitre and how it helps hotels streamline operations, improve team communication, and deliver exceptional guest service—all without the burden of legacy systems.In this episode, you'll learn about:Building a hospitality tech platform from the ground upThe future of hotel operations and staffing challengesHow better integrations and cloud-based tools reshape the hotel tech stackEntrepreneurial lessons from Green Park to MaitreWatch the FULL EPISODE on YouTube: https://youtu.be/RWtP3l7TrKkThis episode is sponsored by: https://www.maitrehotel.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Eoin on LinkedIn: https://www.linkedin.com/in/eoinheavey/Maitre LLC: https://maitrehotel.com/For full show notes head to: https://themodernhotelier.com/episode/201Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Travel Agent Achievers - To Educate, Encourage and Empower Travel Professionals
Most travel advisors don't want to think about systems. They want to focus on clients, marketing, or the fun side of travel. But here's the truth: it's the unsexy work behind the scenes that builds the strength of your business. In this short episode, Ros shares why we often avoid the tasks that feel boring or hard, and how leaning into them can free up your time, increase referrals, and create a smoother client experience. Think of it like going to the gym: the squats aren't glamorous, but they're what build strength. In the same way, setting up your booking flows, client journey, and marketing rhythm gives you the power to grow your business with clarity and confidence. You'll also hear how the upcoming Sydney event in September is designed to help you finally get these things done so you leave with processes, plans, and systems that actually work for you.
This week's episode, David Millili and Steve Carran sit down with Stacy Warner, Executive Vice President at Eat.Drink.Sleep., the boutique hospitality group known for concept-driven hotels, restaurants, and bars that blend standout design with unforgettable guest experiences. Stacy shares her journey from a small town in Massachusetts to shaping some of California's most creative hospitality projects, including the iconic Tower 23 Hotel. She talks about her People First philosophy, why she believes independent hotels offer the best growth opportunities, and how Eat.Drink.Sleep. balances design ambition with operational excellence through their in-house creative studio.From navigating unique project challenges (like renovating a hotel on Catalina Island) to leading teams in an era of shifting workplace expectations, Stacy offers candid insights into what it takes to create spaces where both guests and employees thrive.You'll also hear her take on:The difference between “boutique” and “independent” hotelsHow guest expectations are evolving (and how they're not)Why investing in communication tech is shaping the future of hospitalityTips for retaining top talent in a competitive marketWatch the FULL EPISODE on YouTube: https://youtu.be/OWqEJJwAglI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stacy on LinkedIn: https://www.linkedin.com/in/stacy-warner-4369406/Eat.Drink.Sleep (EDS) Hospitality Group: https://eatdrinkandsleep.net/For full show notes head to: https://themodernhotelier.com/episode/200Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include - Lufthansa abandons plans to acquire a stake in Air Europa. Just last week, Air France-KLM also withdrew from negotiations with UX.Ann Cederhall's post about how bad the user experience is on the SJ AB Swedish rail website sparked a lot of comments.United Airlines suffers a "tech disruption", with many of their flights grounded for a while.Sabre Corporation's earnings call disappoints and their share price takes a beating.Two industry related posts who achieved more than 1,200 likes and interactions:
In today's episode, David and Steve talk with Mark Keiser, President of Development at Viceroy Hotels & Resorts, about his journey from a suburban upbringing and a year abroad in France to leading the brand's global growth. Mark shares early career lessons—including taking on a GM role with zero hotel experience—the evolution of luxury lifestyle hospitality, and Viceroy's approach to creating authentic local experiences, from tequila tastings in Mexico to beekeeping in Portugal. They also explore emerging markets, branded residences, and how Viceroy balances profitability with memorable guest connections.With over 25 years in hospitality, Mark has led the growth of iconic hotel brands and now drives Viceroy's global expansion. He shares his journey, lessons learned, and the brand's vision for redefining luxury travel.Topics include:How a high school trip to Puerto Rico and a year abroad in France inspired a career in hospitalityLessons from stepping into his first GM role with no prior operations experienceWhat makes a property “Viceroy-worthy” and how the brand blends luxury with authentic local cultureThe role of unique guest experiences—like beekeeping in Portugal—in building emotional connectionsCareer advice for aspiring hospitality leaders, including the value of mentorship and taking early risksWatch the FULL EPISODE on YouTube: https://youtu.be/dRWZdK5tcOg Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mark on LinkedIn: https://www.linkedin.com/in/mark-keiser-a4a5152/Viceroy Hotels and Resorts: https://www.viceroyhotelsandresorts.com/For full show notes head to: https://themodernhotelier.com/episode/199Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this Hospitality Hot Topics edition of The Modern Hotelier, hosts Steve Carran and David Millili are joined by Ryan Rivett, President & CEO of My Place Hotels, to unpack July's biggest hospitality trends.From the TSA finally ditching the shoe-removal rule, to the rise of micro-cations and adventure travel, to the luxury sleep experience movement, the trio explores how these shifts are shaping guest expectations and industry strategies. Ryan also gives an insider look at My Place Hotels' rapid growth, their tech-forward approach to guest loyalty, and how they're adapting to evolving travel patterns.If you want a fast-paced, insightful conversation about what's next in hospitality—plus a few laughs—this episode delivers.Topics Covered:TSA's new airport security policy and its impact on travel moodWhy short, frequent “microcations” are here to stayAdventure travel's lasting post-pandemic appealThe luxury sleep trend and wellness-focused staysHow My Place Hotels is leveraging tech, loyalty, and service to scaleWatch the FULL EPISODE on YouTube: https://youtu.be/Nu9eqGeZvN0 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ryan on LinkedIn: https://www.linkedin.com/in/ryan-rivett-09984311Ryan on X: https://x.com/RyanJRivett My Place Hotels: https://www.myplacehotels.com/ For full show notes head to: https://themodernhotelier.com/episode/198Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
We know that you think our jobs are ultra glamorous – traveling to different locations and getting to experience all the cool things. But really, it’s work! This week we wanted to pull back the curtain and give you a glimpse of what it’s really like. Elizabeth just attended the Global Travel Marketplace event in […]
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include - Australian OTA Webjet will pay $9 million in penalties after admitting to making false or misleading statements between 2018-2023, when it advertised airfares that excluded compulsory fees.The U.S. Department of Justice drops their anti-trust investigation into the proposed American Express Global Business Travel / CWT merger.The UK air traffic control service experiences a system failure, causing major disruption.In one of the most engaged posts of the week, Felix Shpilman is skeptical about AI's ability to book travel in this post.A runner-up for most engaged post also related to AI, where Jeff Klee asks if he should thank the AI bots for their service.Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
On today's episode, David Millili and Steve Carran sit down with Michael Hirschler, Chief Growth Officer at Staypineapple, live from Staypineapple Chicago. Michael shares how the brand is redefining boutique hospitality through a combination of 'friend-style' service, a bold brand identity, and guest-focused innovation.They dive deep into Staypineapple's growth strategy—from owner-operator beginnings to expanding through licensing and management—and how their flexible, cost-effective model provides a compelling alternative to legacy hotel brands. Michael also unpacks their cutting-edge tech stack, the role of AI in enhancing (not replacing) hospitality, and why true guest service still starts with emotionally intelligent people.Topics covered include:What makes Staypineapple's brand and service model uniqueWhy personalization and emotional intelligence drive guest experienceReducing friction between guests and staff through smarter techHow to maintain strong service culture across propertiesWatch the FULL EPISODE on YouTube: https://youtu.be/A-WLXWkThTE Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Michael on LinkedIn: https://www.linkedin.com/in/michaelhirschler/For full show notes head to: https://themodernhotelier.com/episode/197Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
What happens when playful luxury meets bold hospitality? In this insight-packed episode, hosts David Millili and Steve Carran sit down with Beth Anne King, Regional Director of Operations Staypineapple, to explore the playful luxury and deeply personalized service that define the brand. From high-end bedding that encourages you to sleep naked to surprise-and-delight moments that leave a lasting impression, Beth Anne shares the philosophy, backstories, and operational secrets behind Staypineapple's unique guest experience.What You'll Hear in This Episode:How European-style double duvets, plush towels, and terry robes create a luxury sleep you won't forget.Why Staypineapple blends cheeky branding with upscale service, and how it resonates with both the young and young-at-heart.The philosophy of welcoming guests like you would a friend into your home, starting with a drink at check-in.How Surprise and Delight is at the heart of everything Staypineapple does.Why every team member is empowered to say yes, no matter the department, and how that changes the game for service culture.Watch the FULL EPISODE on YouTube: https://youtu.be/W8wCpH3pk6k Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Beth on LinkedIn: https://www.linkedin.com/in/beth-anne-king-0a639ab/For full show notes head to: https://themodernhotelier.com/episode/195Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Today's episode, David Millili and Steve Carran sit down with Chef David Fingerman, Corporate Executive Chef at Staypineapple, live from The Atwood in Chicago. From delightful afternoon treats to Chicago's gritty, authentic food and dive bar culture, Chef David shares what makes Staypineapple's F&B program pop, and why hospitality is more personal when the staff has a hand in the experience.In this episode, you'll learn about:The signature 3PM pick-me-up featuring pineapple-shaped cookies and fresh coffee.How Staypineapple's path water bottles and lobby water bars keep guests hydrated without the waste.Why drinks at The Atwood are more meaningful—with staff-named creations that fuel pride and performance.Why Chicago's soul is found in its cash-only neighborhood bars, not the flashy cocktail lounges.Watch the FULL EPISODE on YouTube: https://youtu.be/aencrVr7krM Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Atwood Chicago: atwoodchicago.com David Fingerman on LinkedIn: https://www.linkedin.com/in/david-fingerman-21763a76/For full show notes head to: https://themodernhotelier.com/episode/196Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, we discuss Oyo's acquisition of MadeComfy to expand into Australia and New Zealand, alongside the travel industry's need for urgent climate accountability through integrated carbon offsetting and sustainable practices.Are you new and want to start your own hospitality business?Join our Facebook groupFollow Boostly and join the discussion:YouTube LinkedInFacebookWant to know more about us? Visit our websiteStay informed and ahead of the curve with the latest insights and analysis.
In this episode, we saw an 8% in H1 2025, with Asia-Pacific showing growth. Notable hotel moves include the Westin Cincinnati acquisition. PriceLabs launched Dynamic Min Stay to optimize occupancy and revenue for short-term rentals.Are you new and want to start your own hospitality business?Join our Facebook groupFollow Boostly and join the discussion:YouTube LinkedInFacebookWant to know more about us? Visit our websiteStay informed and ahead of the curve with the latest insights and analysis.
Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members. We curate the top posts and discuss with them with travel industry veterans in a live session with audience members. You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include - Alaska Airlines experienced a significant IT outage this week.Some airlines are starting to impose look-to-book ratios in their agency NDC channels. London based Intello AI raises more than €575k for their AI-driven hotel concierge platform.American Express Global Business Travel launches a platform which allows managers and event organisers to create events, invite guests and set parameters around travel for non-employees while tracking expenses.Cory Garner's analysis of a recent Sabre Corporation survey highlighting that content fragmentation is worse than ever before sparks a lot of conversation and is this week's winner for the most divisive post. The most popular post this week is about 4 guys having a meal at a random restaurant.There is no winner in the "the one who got away" category except in my opinion, maybe this could go to the "no major announcements" at GBTA Convention in Denver? Or did I miss something?You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360. Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show
Find us on social media: Facebook & InstagramEmail us: hello@thetinlounge.com Discussion:New Travel Industry Event Shines Light on AdvisorsFrom Cold-cations to Concerts: What’s Hot (and Cool) in Travel Now As heard on Excess Baggage:Europe Relaxes Liquid Rules at Some Airports‘Love Boat’ Cast to Reunite on Themed Cruise Aboard Regal PrincessTeldar Travel Launches in U.S. Market With the Promise of Fast Commission PayoutNew Report Reveals the Highest Spending Generation of TravelersDisney Cruise Line Offering 50 Percent Off Third and Fourth GuestsAmerican Becomes the First Airline to Pilot One Stop Security in the U.S.Kicking Off a New Era: TSA Phasing Out Shoe Removal at SecuritySee omnystudio.com/listener for privacy information.
Today's episode, we sit down with Daniel McGarry, the Regional Director of Revenue Management of Stonebridge, and an HSMAI Rising Leader. From mowing lawns in Lancaster to managing revenue strategy across historic Marriott tribute properties, Daniel shares his unique journey through hospitality — and the lessons he's learned along the way.We dive into:The evolution of revenue management — from gut instinct to AI-powered strategyHow to separate signal from noise in a data-saturated worldThe future of profit-focused hospitality and the rise of commercial servicesWhy storytelling might be the most underrated skill in revenue strategyWhat it really takes to align sales, marketing, and revenue around a shared goalWhether you're a hospitality pro or just curious about how data and experience collide in modern hotels, this conversation is packed with insight, laughs, and a whole lot of value.Watch the FULL EPISODE on YouTube: https://youtu.be/qN31gPuxpws Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Daniel on LinkedIn: https://www.linkedin.com/in/daniel-mcgarry-2baa958a/Stonebridge Companies: https://www.sbcos.com/ For full show notes head to: https://themodernhotelier.com/episode/194Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
In this episode, hosts David Millili and Steve Carran sit down with Bill Graf, the visionary founder of ONDA Hotels, to uncover how a former finance exec traded spreadsheets for surf towns and is now building a hospitality brand for the modern traveler.Bill shares the bold story of how a sabbatical, a motorcycle, and a post-COVID pivot led to the creation of ONDA—a growing hotel brand designed to bring trusted, high-vibe stays to off-the-beaten-path destinations. From his first property in Costa Rica to his vision of scaling globally through a franchise model.In this episode, you'll learn about: How contrarian investing led him into hospitalityWhat “the vibe” really means and why it's everythingWhy ONDA is filling a massive gap in emerging travel marketsWhat it takes to build trust in remote, lifestyle-driven destinationsWatch the FULL EPISODE on YouTube: https://youtu.be/ZEiYFVyL5vk Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bill on LinkedIn: https://www.linkedin.com/in/williamgraf/?originalSubdomain=crONDA: https://www.stayonda.com/For full show notes head to: https://themodernhotelier.com/episode/192Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
Today's episode, David Millili and Steve Carran sit down with Travis Mckie, former pro basketball player turned champion for independent hotels at AHLA (American Hotel & Lodging Association).Travis shares his fascinating journey from the courts of Wake Forest and international basketball leagues to leading the charge for boutique and independent hoteliers across the country. He opens up about what makes independent hotels so memorable, the shift in guest expectations, and how AHLA is reshaping its approach to support these unique properties.Highlights include:What makes today's travelers choose experience over standardAHLA's new benefits and programs tailored to independent hotelsMemorable stays like the Wigwam in ArizonaHow independent hoteliers can connect with AHLA and get involvedTune in to hear why the future of hospitality is anything but cookie-cutter — and how leaders like Travis are making sure independent hotels have a powerful seat at the table.Watch the FULL EPISODE on YouTube: https://youtu.be/jWqwLlodqTk Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Travis on LinkedIn: https://www.linkedin.com/in/travis-mckie-68555b209/AHLA: https://www.ahla.com/For full show notes head to: https://themodernhotelier.com/episode/191Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
#233: Explore how different generations approach money and what they get right (and wrong) about saving, investing, spending, and building wealth. We dig into the psychology of money across generations and share practical lessons on homeownership, retirement, automation, points inflation, and more. Ben Carlson is the Director of Institutional Asset Management at Ritholtz Wealth Management. He runs the popular financial blog, A Wealth of Common Sense and is the author of four books on investing and personal finance. He also co-hosts one of my favorite podcasts: Animal Spirits. Link to Full Show Notes: https://chrishutchins.com/financial-mindsets-across-generations-ben-carlson Partner Deals Superhuman: Free month of the fastest and best email with code ALLTHEHACKS Green Chef: 50% off your first meal kit with code 50ALLTHEHACKS Notion: Try Notion AI free to automate tedious tasks and streamline your work Bilt Rewards: Earn the most valuable points when you pay rent DeleteMe: 20% off removing your personal info from the web For all the deals, discounts and promo codes from our partners, go to: chrishutchins.com/deals Resources Mentioned Ben Carlson: Website | Animal Spirits Podcast | X Ben's Post: Financial Advice That Doesn't Work Anymore Morningstar Column by John Rekenthaler Tim Ferriss Ep #815: Helping Tim Burn 15M+ Miles and Points, Flipping Costco Gold Into Five-Star Trips & More Award Travel Search Tools AwardTool: $20 off annual plans with code ALLTHEHACKS PointsYeah Points Path Chrome Extension Coinbase One: Join the waitlist here ATH Podcast Leave a review: Apple Podcasts | Spotify Email for questions, hacks, deals, and feedback: podcast@allthehacks.com Full Show Notes (00:00) Introduction (02:27) The Great Wealth Transfer From Boomers to Millennials (05:52) Financial Mindsets Across Different Generations (09:10) Current Status of the Housing Market (11:37) Spending Habits in the Travel Industry (14:28) Financial Lessons From Every Generation (19:09) Stock Market vs. Housing Market (25:41) Financial Advice That Doesn't Work Anymore (27:33) How to Learn to Spend Money and Enjoy It Now (31:39) The Spectrum of Coast FIRE (38:48) Ben's Take on Social Security: Is It Worth It? (41:25) How to Navigate the Current Market Volatility (47:08) How Demographic Changes Impact the Investment Landscape (50:27) Active vs. Passive Investing (52:45) Different Ways to Automate Your Finances (54:26) Credit Card Points Inflation and Its Impact (58:09) Credit Card Returns: Cash Back vs. Welcome Offers Connect with Chris Newsletter | Membership | X | Instagram | LinkedIn Editor's Note: The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Opinions expressed here are the author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post. Learn more about your ad choices. Visit megaphone.fm/adchoices