Podcasts about travel industry

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Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Air traffic controllers at Newark airport lost contact with planes for 90 seconds. The incident was later blamed on a burnt out wire.A few days later, the US announce a $12.5b upgrade to it's ATC infrastructure.Etihad Airways and EVA Airways Corp. become the latest airlines to announce corporate direct portals.Most European airlines suspend flights to Tel Aviv after rockets reached the airport's perimeter.Less than a year after it's launch, AirAsia X will suspend it's Kuala Lumpur - Nairobi service due to low demand.In another route cancellation, Wizz Air abandons the Milan - Abu Dhabi route. The first flight was scheduled for 2 June.The TMC AmTrav, a TravelPerk Company deploys flight seat map visualisations to their customers with ATPCO's RouteHappy Visuals product.Finnair cancels 100 flights due to an ongoing labour strike. Talma Travel Solutions expands their US presence by acquiring a majority stake in Solutions Travel.Ryanair - Europe's Favourite Airline announces an agreement with Atlas as their third "approved OTA aggregator".You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Tony CarneCo-FounderVidereoTony has travel flowing through his veins. From starting as a guide to building the global Urban Adventures business at Intrepid Travel, Tony has always worked in service of the local businesses & communities who underpin travel. Tony continues this today at Videreo.summaryIn this episode of the Big World Made Small podcast, host Jason Elkins speaks with Tony Carne, co-founder of Videreo, about the intersection of AI and travel, the creator economy, and the importance of grassroots tourism. Tony shares his journey from being a tour guide in Australia to building a platform that connects brands with creators in the travel industry. They discuss the evolving landscape of travel marketing, the role of AI in enhancing travel experiences, and the significance of pursuing one's passion in life and career. Tony emphasizes the need for authentic travel experiences and the potential for tourism to foster cultural understanding and connection.takeawaysTony Carne is the co-founder of Videreo, a platform connecting brands to the creator economy.AI is revolutionizing the travel industry by automating processes and enhancing marketing strategies.Grassroots tourism is essential for local economies and cultural exchange.Travel experiences should focus on authenticity and local connections.Pursuing one's passion leads to a more fulfilling career.The creator economy offers new opportunities for influencers and brands in travel.AI can help measure the ROI of influencer marketing in travel.Traveling can change perspectives and foster understanding between cultures.Tony's journey in travel began as a tour guide in Australia.The importance of supporting local tourism operators and experiences. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

What makes Chick-fil-A's hospitality more than just good service?In this episode, we're joined by Nicholas Lawrence, Executive Director of People & Culture, Chick-fil-A Local Franchise - Indianapolis and the founder of Lawrence Leadership.Nick takes us behind the scenes of Chick-fil-A's legendary hospitality culture—where “my pleasure” isn't just a catchphrase, it's a moral obligation. From his early days selling shirts and ties at Macy's to leading people and culture at a top-performing franchise, Nick shares how leadership, emotional intelligence, and ownership are at the heart of every great customer experience.What You'll Learn:How Chick-fil-A builds a customer-first culture that rivals the best in hospitalityWhy local ownership makes all the difference in maintaining brand excellenceLessons from retail and HR that translate directly into hotel leadershipWhy emotional intelligence is the competitive edge for any hospitality businessWhat “serving a higher purpose” really looks like in day-to-day operationsWhether you're leading a hotel team or running a restaurant, this episode is packed with actionable takeaways to elevate your guest experience.Watch the FULL EPISODE on YouTube: https://youtu.be/68j5jerfiG8 This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nicholas on LinkedIn: https://www.linkedin.com/in/nicholas-lawrence-shrm-cp-59b76289/Chick-fil-A Local Franchise: https://www.chick-fil-a.com/For full show notes head to: https://themodernhotelier.com/episode/158Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve sit down with Davis Howatt-Lambert, VP of Marketing at Jonas Hospitality, to unpack how technology and human connection can co-exist in the future of hospitality. Davis shares his career journey from political science to hospitality tech, his love of golf and rock climbing, and how growing up in Edmonton shaped his leadership style.They explore Jonas Hospitality's unique "buy and hold" model, the evolution of guest experience through personalization and data, and why CDPs (Customer Data Platforms) might soon outshine CRMs. From AI and automation to personalized spa itineraries and self-service kiosks, Davis breaks down how hotels can enhance efficiency without losing the soul of hospitality.Tune in to learn:The real difference between AI hype and AI value in hotelsHow Jonas Hospitality is creating a best-of-both-worlds platformWhy personalization isn't a luxury—it's the new standardWhat hotels can do today to set better guest expectations tomorrowWatch the FULL EPISODE on YouTube: https://youtu.be/5x3NCfFP53QThis episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Davis on LinkedIn: https://www.linkedin.com/in/davis-howatt-lambert-a13966a8/Jonas Hospitality: https://www.jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/157Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Sabre Corporation sells it's hospitality business unit to asset firm TPG for $1.1b. ... and Gray Dawes Travel announce they have selected Sabre as their single global GDS provider.There's been a 40% increase in issues relating to pax electronic devices impacting flights, the latest being the diversion of a Lufthansa A380 due to an iPad stuck in a seat.Revolut is taking on American Express with plans for a rewards card of their own.Five Brand USA board members get removed from their posts. Uniglobe Travel International LP expand their footprint in a deal with ITP - International Travel Partnership | Hickory.The African Space Agency is officially inaugurated.American Airlines are suing JetBlue for $1M...whilst rumours about a United Airlines / JetBlue partnership emerge. Lufthansa will stop on-board physical duty free sales on their long-haul flights.Virgin Atlantic, Turkish Airlines and Pegasus Airlines all announce they will not return to Tel Aviv.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Burnout, boundaries, and building a business you love. In this episode of the Travel Agent Achievers Podcast, I'm joined by Sammi Jaeger. Life strategist, business consultant, and creator of the “Fuelled Up Life” framework. Sammi shares her journey from burnout to rebuilding a values-led life and business, and her insights are something every travel advisor can benefit from. We talk about: Recognising burnout and how to respond to it The power (and challenge) of setting boundaries Why aligning your business with your personal values leads to stronger relationships and a more fulfilling life Sammi's “8 Tanks” framework – a practical tool to help you check in with yourself and create harmony across all areas of your life This episode is filled with real, honest conversation and simple strategies you can use to take better care of yourself, and your business, today. If you enjoy this episode, please subscribe to the Travel Agent Achievers Podcast on Apple Podcasts or Spotify, and feel free to share it with a fellow travel professional. Grab all the links and details we talk about on the episode and other resources at: www.travelagentachievers.com/94  

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Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -A Delta Air Lines Airbus encountered an engine fire whilst on the ground at Orlando Airport; the flight was evacuated safely with no injuries.The US Federal Aviation Administration has mandated a $3.4 million fleet-wide fix for defective Boeing 737 lavatory door latches following multiple passenger entrapments.Trainline increases it's Spanish presence by purchasing online train and bus booking platform Trenes.comPartnership Travel Consulting, LLC can now audit airfares for both managed and unmanaged bookings made by their clients, as a result of a partnership with Traxo.Chinese aircraft manufacturer COMAC announces Air China as a launch customer for their wide-body aircraft, the C929.IndiGo (InterGlobe Aviation Ltd) teams up with popular Indian food delivery and dine-out booking provider Swiggy, allowing Bluchip members to earn points which can be redeemed to book IndiGo flights. Delta Air Lines' partnership with Uber went live this week. Pakistan closes it's airspace to Indian flight operators as a result of rising tensions between the two nations. It adds substantial flight times to as many as 100 flights a day.Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Shows like ‘The White Lotus' are bolstering global economies. Millennials and Gen Zers are taking after their favorite shows and travelling in droves. So how did TV Tourism become a thing and is it really a wealth driver for the countries it targets? Plus: Amazon has new AI warehouse robots and Krispy Kreme breaks up with McDonald's. Join our hosts Jon Weigell and Rob Litterst as they take you through our most interesting stories of the day. 700 AI Prompts for Side Hustlers: ⁠⁠⁠https://clickhubspot.com/tnh⁠ Follow us on social media: TikTok: https://www.tiktok.com/@thehustle.co Instagram: https://www.instagram.com/thehustledaily/ Thank You For Listening to The Hustle Daily Show. Don't forget to hit Subscribe or Follow us on Apple Podcasts so you never miss an episode! If you want this news delivered to your inbox, join millions of others and sign up for The Hustle Daily newsletter, here: https://thehustle.co/email/  Plus! Your engagement matters to us. If you are a fan of the show, be sure to leave us a 5-Star Review on Apple Podcasts https://podcasts.apple.com/us/podcast/the-hustle-daily-show/id1606449047 (and share your favorite episodes with your friends, clients, and colleagues).

In this episode, we sit down with Jose Cepeda, Executive Chef at Quixote in the LaFayette Hotel, San Diego. Jose shares how his culinary journey began in the kitchens of his grandmother and the streets of Mexico, selling rice pudding to support his family. He opens up about transforming personal hardship into artistic expression on every plate. From perfecting his grandmother's flan to adding bold global flavours inspired by his travels, Jose reveals how he brings modern creativity to traditional Oaxacan roots. Plus, he talks about his signature dish—the wood-fired branzino—and why every meal is more than food… it's a piece of his story.In this episode, we learn about:  • Jose's family legacy and the powerful story behind his rice pudding • Why Quixote blends ancient Oaxacan vibes with modern flair • How he uses flavours from around the world to push culinary boundaries • And what dish he always orders when dining outWatch the FULL EPISODE on YouTube: https://youtu.be/X5-lFqQfsmsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Quixote LaFayette Hotel San Diego: https://lafayettehotelsd.com/diningJose on LinkedIn: https://www.linkedin.com/in/jose-cepeda-39495b200/For full show notes head to: https://themodernhotelier.com/episode/156Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Steve Slack, General Manager of the iconic LaFayette Hotel in San Diego. From humble beginnings picking golf balls at a driving range to leading a $31 million hotel transformation, Steve shares his journey through the hospitality industry.We dive into the rich history of the LaFayette Hotel—from its golden age hosting Hollywood legends to its modern revival. Steve Slack also opens up about building a strong community-focused culture, the importance of thoughtful hiring, and what it's like creating a space where staff and guests alike feel a true sense of belonging.Plus, hear some fun behind-the-scenes stories—including a few celebrity encounters. Whether you're in the hospitality industry or just love a good comeback story, this episode delivers inspiration and insight.Watch the FULL EPISODE on YouTube: https://youtu.be/kg0yJe21P3EJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:The LaFayette San Diego: https://lafayettehotelsd.com/Steve Slack on LinkedIn: https://www.linkedin.com/in/steveaslack/For full show notes head to: https://themodernhotelier.com/episode/155Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

[VIDEO EPISODE] In this episode of the Travel Trend Summit Speaker Series, Stephanie Myers and Anna Shannon discuss the evolution of the travel industry, the importance of community and the impact of platforms like Travel Agent Finder. They explore themes of freedom in work, the balance between fun and responsibilities and the journey of building confidence as a business owner. Anna shares her personal experiences and insights on creating a supportive environment for travel advisors and the significance of celebrating achievements in the industry.If you would like to learn more about the event or to secure your seat, head to https://stephaniemyers.academy/traveltrendSee you there!StephEpisode Key TakeawaysThe best businesses are created by helping people.Freedom in work means working on your own terms.Time blocking is essential for maintaining balance.Community support is crucial for success in business.Confidence grows through practice and self-awareness.It's important to celebrate your achievements.Events like the Travel Trend Summit foster connection and collaboration.Finding your tribe can change your business trajectory.Work should be fun and fulfilling.Self-care and personal time are vital for productivity.Episode Chapters00:00 Introduction to Travel Trends Summit and Anna's Journey08:51 The Impact of Travel Agent Finder14:44 Finding Freedom in Work and Life20:31 The Importance of Fun in Business26:46 Building Confidence and Overcoming Self-Doubt32:46 The Need for Community in the Travel Industry

Are you feeling torn in all directions in your travel business? Wearing all the hats from sales and marketing to admin and client service? You're not alone, and in this episode, Ros is diving into what she'd focus on first if she were starting her travel business all over again. From building solid sales foundations and understanding your ideal client, to avoiding time-wasting distractions and learning how to set intentional business goals. This episode is packed with real-world advice from a seasoned advisor who's been where you are and continues to show up every day for her clients in her travel business. Just like you are too. Whether you're brand new to travel or looking to reset and refocus, this episode will help you: Set clear goals that actually matter Prioritise the right things for growth Avoid shiny object syndrome Understand why surrounding yourself with the right people is a game changer Ros also shares her personal journey of building a sustainable business she loves, and why The Achievers Mastermind might be the next right step for you too. Check out the resources she mentions at: https://www.travelagentachievers.com/93

[VIDEO EPISODE] In this engaging conversation, Stephanie Myers and Lisa Pagotto explore the transformative power of travel, the importance of authenticity in business and the role of curiosity in personal and professional growth. Lisa shares her journey in the travel industry, emphasizing the need for sustainable tourism that respects local cultures. They discuss the significance of freedom in work, the blending of fun with business and the necessity of breaking away from conventional norms to foster innovation and growth in the travel sector.For more information about the TTS2025 event, please head to https://stephaniemyers.academy/traveltrend See you there!StephEpisode Key TakeawaysTravel is a luxury, not a necessity.Authenticity and integrity are crucial in business.Discomfort leads to evolution and growth.Curiosity drives innovation and exploration.Freedom in work is about choice and boundaries.Travel can be a force for good in local communities.Confidence comes from quiet conviction and self-belief.Events like the Travel Trend Summit foster growth and collaboration.Breaking the mould is essential for progress in the industry.We need more disruptors to challenge the status quo.Chapters00:00 Introduction to Travel Trends Summit 202504:10 Lisa Pagotto: Passion for Authentic Travel06:41 Navigating Challenges in the Travel Industry08:41 Building a Business with Integrity12:30 Defining Freedom in Business14:21 Blending Fun and Work18:26 Confidence and Personal Growth21:15 Surprising Moments in Entrepreneurship25:34 The Importance of Community and Growth27:49 The Role of Events in Professional Development30:23 Breaking the Mould in the Travel Industry

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -A deal agreed last year between Ryanair and Expedia Group to have their content distributed via the group's range of portals went live this week.Sabre Corporation and CellPoint Digital, a payment provider, sign an agreement to "Strengthen (the) Airline Payments Ecosystem".Daniel Boyle gives us a summary of the impact to the aerospace industry of the latest developments in US trade policies.Revolut receives approval from the Reserve Bank of India (RBI) to operate their prepayment services across all of India.American Airlines will offer free in-flight WiFi to their frequent flyers, starting in 2026.Ryanair suggest it might consider the Chinese COMAC C919 jet as a replacement for Boeing 737's.United Airlines reports record Q1 2025 revenue of $13.2b whilst also reducing domestic flight capacity by 4%.LATAM Airlines announce their latest GDS distribution fee model, also adding surcharges for some NDC fares.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Gabriel Perez from Indigo Road to unpack April's biggest shifts in hospitality.They dive into why boutique hotels are leading in RevPAR despite growing consumer caution, the booming popularity of camping and outdoor experiences, and how sports tourism is becoming a massive economic driver—from the NFL Draft to the upcoming World Cup.They also discuss the evolving tourism dynamics between the US and Canada, the rise of mobile bookings, and how hotels can adapt to trends such as glamping and experiential travel. Gabriel also shares exciting growth updates from Indigo Road, including historic revitalization projects and thoughtfully curated restaurant expansions in Florida. In this episode, you'll learn:Boutique hotels led RevPAR in 2024, uncertainty in 2025The Great Outdoor RevivalCanadians avoiding US travelSports TourismMobile Phones are primary booking toolLatest things happening at Indigo RoadWatch the FULL EPISODE on YouTube: https://youtu.be/rUq7MCV_tZM  This episode is sponsored by Indigo Road: https://www.theindigoroad.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Indigo Road: https://www.theindigoroad.com/Gabriel on LinkedIn: https://www.linkedin.com/in/thehotelier/For full show notes head to: https://themodernhotelier.com/episode/154Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Have you ever wondered how people juggle growing businesses, family life, and everything in between? In this special behind-the-scenes episode, Roslyn pulls back the curtain and shares a real, unfiltered look into a day in her life as a travel business owner, mentor, and busy mum. From 6 AM starts at the pool to client emergencies, project meetings, group trips, and life admin (hello, laundry and school runs!), Roslyn shows how systems, sales focus, and smart planning help her manage multiple businesses without burning out. You'll hear insights into her personal routines, business structures, and the small daily habits that fuel her success, all while staying grounded, energised, and passionate about helping travel professionals thrive. If you've ever thought, "How do they do it all?" this episode is for you. Get inspired to simplify your days, set clear priorities, and create a travel business that supports the life you truly want. This episode was recorded throughout her actual work day, so it's real, unfiltered and honest.  If you love this episode, don't forget to subscribe to the Travel Agent Achievers Podcast on Apple Podcasts or Spotify. ✨ When you leave a written review, it helps more travel professionals discover this podcast and grow their businesses too! Thank you for your support. Learn More About Travel Agent Achievers: www.travelagentachievers.com

Last year, more than one million Australians travelled to the United States.But if you're planning a visit soon, be aware that under Donald Trump things have changed.The border checks have intensified, some travellers are unexpectedly being denied entry, detained and deported.Today, Sarah Kopit, editor-in-chief of travel industry news site Skift, on what's been happening to travellers at the border and how it's leading people to postpone trips to America.Featured: Sarah Kopit, Skift editor-in-chief

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -A United Airlines flight diverted to Washington Dulles Airport on 3 April after galley oven smoke filled the cabin, marking the fifth such incident among major U.S. carriers in 2025.A wing collision at Washington's Reagan Airport on 10 April involving an American Airlines flight. This marks the third similar event at this airport since 2022.A sight seeing helicopter crashes in the Hudson River in New York, with six fatalities. Caution: distressing video in this link.Ted Christie steps down from his role as Spirit Airlines CEO. Carmen S. writes about American Airlines's move to bring airport service staff numbers down this summer, instead of up.US airlines Republic Airways and the holding company of Mesa Airlines, Inc. are combining in an all-stock deal.Greek air traffic controllers went on strike on 9 April, causing substantial flight cancellations in the area.India and China are in talks to resume direct flights between them. Virgin Australia reveals they have identified more than 60,000 customers who may have been overcharged over a five year period, and that they will be refunding those affected.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this episode, we're joined by Elizabeth Bakhash, co-owner of Three Ducks Hotel—a new 12-room boutique hotel in Westhampton that's redefining the luxury Hamptons experience. With a rich background in branding and real estate, Elizabeth shares how she's building more than just a hotel—she's curating a guest experience rooted in nature, local partnerships, and a little bit of whimsy (yes, the ducks have names!).We dive into:Why less is more when it comes to amenitiesThe inspiration behind Three Ducks' brand and playful personalityDesigning with intention—from "garden fresh interiors" to the flexible barn spaceHow her branding background shapes everything from the digital experience to the on-site detailsListen now and let us know your thoughts!Watch the FULL EPISODE on YouTube: https://youtu.be/upcie85s7qsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Elizabeth on LinkedIn: https://www.linkedin.com/in/elizabeth-bakhash-42239529/Three Ducks Westhampton: https://www.threeduckswesthampton.com/For full show notes head to: https://themodernhotelier.com/episode/153Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of the Travel Agent Achievers Podcast, Ros chats with returning guest and founder of Travel Agent Finder, Anna Shannon. Sharing the real power behind gathering client feedback and why we need to move beyond the word testimonial. Together, Ros and Anna explore why Travel Professionals often hesitate to ask for reviews, what social proof really means, and how client feedback is one of the most powerful (and FREE!) marketing tools you have available to you in your travel business especially when the world feels uncertain. With insights into: Why the word “testimonial” can feel awkward, and what to say instead How client stories become a trust bridge for new enquiries Where social proof fits into SEO, online presence, and visibility Real stats: how Travel Agent Finder generates leads through feedback and credibility The “Google Yourself” Exercise every Travel Advisor should do How to start collecting feedback today without the overwhelm This is a must listen episode for any travel business advisor wanting to build authority, increase conversions, and grow a sustainable travel business through relationships and results. Not just algorithms. Whether you're new to feedback systems or ready to take your visibility to the next level, this conversation will inspire you to take action now. Each month, Ros guides a community of driven Travel Professionals through one key area of their business through The Achievers Mastermind. This month's theme? Social Proof that Sells. Next month? Repeat & Referral Strategies. If you're ready to build a travel business you love, with clarity, support, and systems - grab the details and click here to join us inside The Achievers Mastermind.

In this special episode of The Modern Hotelier, David Millili and Steve Carran take you behind the scenes at BITAC's Sales, Marketing & Revenue Management Summit at the Hotel Fairmont Grand Del Mar in San Diego, CA.This episode is packed with insights, laughs, and moments that define what makes BITAC unlike any other event in hospitality.Featuring exclusive interviews with:Lucy Eason (Plusgrade) – On the power of upselling tech and why BITAC's intentionality makes it so specialRobert Marusi (Hotel del Coronado) – On being a disruptor and putting the customer firstNick Horgan (Amaze Insights) – On starting the BITAC sales and marketing summit and how to get 3x ROI from eventsJack Tadami (Vella AI) – On building genuine relationships that go beyond name tagsLynsey Kreitzer (GF Hotels & Resorts) – On personalization, pre-research, and what sets BITAC apart from massive trade shows Tune in to hear:Why relationships matter more than everHow technology is evolving hotel revenue strategiesWhat makes BITAC different from every other eventWatch the FULL EPISODE on YouTube: https://youtu.be/xAtehukK-FQJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jack Tadami on LinkedIn: Linkedinlinkedin.com/in/jack-tadami-1086b6aa/overlay/about-this-profileVella AI: https://www.vellaai.co/ Nick Horgan on LinkedIn: https://www.linkedin.com/in/nick-horgan/Amaze Insights: https://www.amazeinsights.com/Robert Marusi on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/Hotel del Coronado: https://www.hoteldel.com/Lucy Eason on LinkedIn: https://www.linkedin.com/in/lucyeason/Plusgrade: https://www.plusgrade.com/Lynsey Kreitzer on LinkedIn: https://www.linkedin.com/in/lynseykreitzer/GF Hotels & Resorts: https://www.gfhotels.com/For full show notes head to: https://themodernhotelier.com/episode/152Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The travel industry is undergoing a seismic shift—AI is changing how content is found, and global policies are impacting where and how people travel. In this episode, we explore why SEO needs an AI-first overhaul and how U.S. political moves are shaking business travel confidence worldwide.Are you new and want to start your own hospitality business?Join our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook group⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Boostly and join the discussion:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Want to know more about us? Visit our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stay informed and ahead of the curve with the latest insights and analysis.

In this episode, we sit down with powerhouse changemaker Anna Blue, whose journey from politics to hospitality is anything but ordinary. With roots in education policy, social impact, and gender equity, Anna brings a fresh and fearless perspective to an industry craving innovation and inclusivity.We talk about:Lessons from leading DEI, advocacy, and workforce transformation initiativesHow the hospitality industry can better attract and retain young talentWhy silence on issues like immigration and DEI is holding the industry backThe powerful story behind the Forward initiative and No Room for TraffickingWatch the FULL EPISODE on YouTube: https://youtu.be/nl3WHQ5tGYQJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/For full show notes head to: https://themodernhotelier.com/episode/151Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, Steve and David sit down with Andrew Rubinacci, Chief Advisory Officer at FLYR, to unpack how AI and next-gen data systems are reshaping the hospitality industry. With a background spanning 35 years in commercial strategy, Andrew brings deep insight into why pulling reports for five hours a day is a thing of the past—and how hotels can now optimize rates, personalize experiences, and drive revenue in real time.We dive into:Why legacy systems hold hospitality backHow FLYR uses AI to optimize room pricing 24x a dayThe shift from tactical roles to strategic leadership in revenue managementWhat makes BITAC unique for real business-building conversationsThe future of AI-powered guest experiences and seamless upsellingIf you're in hospitality, tech, or just want to hear from someone who's shaking up a traditional industry with bold ideas, this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/MS7H5YKyP00This episode is sponsored by FLYR: https://flyr.com/hospitality/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Andrew on LinkedIn: https://www.linkedin.com/in/andrewrubinacci/FLYR: https://flyr.com/hospitality/For full show notes head to: https://themodernhotelier.com/episode/150Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're joined by Heather Knutson, Senior Vice President of Sales and Marketing at Ascent360, live from her very first BITAC Conference! Heather shares her candid journey from googling “what is a CDP?” to leading one of the most advanced customer data platforms in hospitality.We dive into the real difference between a CRM and a CDP, how hotels can leverage guest data to deliver deeply personalised experiences, and why automation is the key to solving staffing shortages and boosting revenue. Heather also unpacks real-world strategies—from pre-arrival campaigns and spa upsells to retargeting wedding guests—that boutique and independent hotels can use to compete with the big players.If you're in hospitality and want to understand your guests better, boost direct bookings, and build loyalty without relying on outdated point systems, this one's for you.Key takeaways:What a CDP really is (and why it matters)Automation tips that free up your staffPersonalisation done right: segmentation, dynamic content & "golden records"How to drive direct bookings and outsmart the OTAsThe RFM score that could change how you treat your top guestsWatch the FULL EPISODE on YouTube: https://youtu.be/Azb5dawDu84Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Heather on LinkedIn: https://www.linkedin.com/in/heathersharpknutson/Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/149Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode, Steve and David sit down with Rich Viola, the visionary behind BITAC, for a heartwarming and eye-opening conversation about what makes business relationships actually meaningful.Rich shares the 21-year journey of creating BITAC—from its accidental beginnings as an online news platform to becoming a culture-shifting conference experience that's anything but traditional. He dives into how BITAC helps people go beyond business cards and LinkedIn connections, creating an environment where real friendships are formed, personal stories are shared, and even lifelong bonds are born.From tales of serendipitous reunions to game night rivalries and heartwarming wedding celebrations, this episode is packed with stories that prove when you build relationships first, the business will follow.Tune in to hear:Why assigned seating and small groups at BITAC are a game changerHow Rich transformed a chance meeting into a decades-long friendshipWhat makes BITAC feel more like a family reunion than a business eventGet ready to rethink what a conference can be—and maybe, just maybe, be inspired to make some music of your own.Watch the FULL EPISODE on YouTube: https://youtu.be/OEdMlR29FJYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rich on LinkedIn: https://www.linkedin.com/in/rich-viola-690913b/BITAC: https://bitac.net/For full show notes head to: https://themodernhotelier.com/episode/148Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Kelsey TonnerFounderGuest FocusKelsey Tonner is the founder of Guest Focus Tour Business Coaching and for two decades he's been helping tour business owners as a mentor, consultant, speaker,  experience designer, guide trainer, and award-winning tour leader.Since 2015, their programs have helped over 2,000 tour operators from 75+ countries around the world and Kelsey has been a regular speaker at over 35 industry events and conferences.summaryIn this episode of the Big World Made Small podcast, Jason Elkins interviews Kelsey Tonner, founder of Guest Focus, a coaching service for tour and activity businesses. Kelsey shares his journey from being a dog sledding guide to leading multi-day tours around the world. He discusses the importance of creating memorable experiences for travelers, the challenges faced by tour operators, and the significance of relationships in the adventure travel industry. Kelsey also delves into the coaching process, the need for effective marketing strategies, and the optimization of sales pages to drive bookings. The conversation highlights the value of understanding guests' needs and the importance of providing practical resources for tour operators.takeawaysKelsey Tonner is the founder of Guest Focus, helping tour businesses thrive.Creating memorable experiences is key to successful tourism.Relationships in the adventure travel industry are crucial.Coaching differs from consulting in its approach and focus.Understanding guests' needs is essential for tour operators.Sales pages should effectively communicate offerings to potential customers.Optimizing marketing strategies can significantly impact bookings.Practical resources can help tour operators improve their businesses.The importance of community and shared experiences in travel.Kelsey emphasizes the need for continuous learning and adaptation in the tourism industry. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

What do luxury kitchens, global events, and linen-less tables have in common?In this episode, Steve Carran and David Millili sit down with Andrew Moffett, Chief Brand Officer at Southern Aluminum, for a conversation full of passion, innovation, and a few surprises—like a deep dive into linen-less tables.Andrew takes us on his unique journey from the kitchens of the Four Seasons to the boardrooms of hospitality's top innovators. With a background in culinary arts and years of experience leading global events for Marriott, Andrew shares how he's now redefining meeting and event spaces through design, culture, and collaboration.What You'll Learn:How a chef's mindset influences brand strategy and leadershipWhy linen-less tables are a game-changer for hotels and eventsThe power of designing experiences (not just furniture)How customer collaboration fuels product innovationWhat's next for Southern Aluminum—including tech-integrated podiums and mobile chef stationsTune in now and let us know what resonated most. Watch the FULL EPISODE on YouTube: https://youtu.be/iwWeCKYFNNI This episode is sponsored by Southern Aluminum: https://southernaluminum.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/andrew-moffett-7a943711/Southern Aluminum: https://southernaluminum.com/For full show notes head to: https://themodernhotelier.com/episode/147Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Sales can feel overwhelming for travel advisors, but it doesn't have to be that way. Building a business involves sales of course! In this episode, Nicole O'Sullivan, a sales expert with 20+ years of experience (mostly in the travel industry), shares how to take the fear out of selling and build genuine client connections. Learn how to master the art of listening, overcome the fear of rejection, and confidently ask for the sale. Packed with actionable tips, this episode will help you grow your travel business sustainably and profitably. Don't miss it! For full show notes and resources mentioned in this episode, visit: www.travelagentachievers.com/90

Jake FieldOwnerThe Ultimate Adventure Travel CompanyMy Name is Jake and I am the founder and owner of The Ultimate Adventure Travel Company. I have been working in the travel industry for the past 7 years and after leading many trips abroad to places like Everest base camp and Kilimanjaro i set out to pursue my dream of being a business owner and helping as many people as possible travel the world and experience their bucket list.summaryIn this episode, Jason Elkins interviews Jake Field, the owner of the Ultimate Adventure Travel Company. They discuss Jake's journey from a childhood spent outdoors to establishing his own adventure travel business. Jake shares insights on the challenges of entering the travel industry, the importance of networking, and the realities of being an expedition leader. He emphasizes the need for personal growth, the value of experience, and the significance of community in the travel sector. The conversation also touches on the skills required to succeed in guiding and running a travel business, as well as advice for aspiring adventure guides.takeawaysJake's journey into adventure travel began with family outings in nature.The decision to pursue a career in adventure travel was influenced by his uncle.Training in Costa Rica was a pivotal experience for Jake.The reality of expedition leading includes challenges not often seen in promotional materials.Networking is crucial in the travel industry, especially for young professionals.Experience gained from bartending helped Jake develop essential people skills.Running a trip to Kilimanjaro boosted Jake's confidence and credibility.The travel industry is a close-knit community where relationships matter.Aspiring guides should seek opportunities to gain experience before starting their own businesses.It's important to understand the realities of the travel industry before diving in. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -London's Heathrow airport is currently closed. Passengers are asked not to travel to the airport under any circumstances. The February 2025 Airlines Reporting Corporation (ARC) data shows a concerning decline in travel sales, and is discussed in this post by Robert W. Mann, Jr.The Austrian rail operator ÖBB joins Star Alliance as the group's second intermodal partner.Uganda Airlines announce they will start serving the Entebbe - London routes with four flights a week to Gatwick from 18 May.Travel related developments continue in Tanzania with the news that the largest conference facility in East and Central Africa will be developed in Arusha. The facility will house a 5,000-seat auditorium as well as a 500-room five-star hotel.Africa's biggest airport will be built in Ethiopia, at an estimated $7.8b cost, with the aim to provide a capacity of 60m passengers a year by 2040. You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this episode hosts Steve Carran and David Millili sit down with Charlie Osmond, the passionate and pioneering co-founder of Triptease. From leading a regiment in the British Army to founding multiple companies straight out of Oxford, Charlie's journey is anything but ordinary.We dive into:Charlie's early days in the British Army and Oxford Yacht Club

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -International Airlines Group (IAG) launches IAGi Ventures, with a €200m fund to "invest in high potential companies over five years".

In this episode, we're looking back at the biggest hospitality headlines from March—joined by none other than Grey Raines, Managing Partner at Raines Company. Fresh off the Hunter Conference, Grey dives into everything from staffing shortages to hotel design trends and cruise-ship inspired stays.We chat about:The ongoing labour crunch in hotels—and how flexibility and culture are keyAirlines switching lanes: Spirit goes premium, and Southwest says goodbye to free bagsBleisure travel and how hotel lobbies are getting a serious glow-upHotels partnering with cruise lines—and even taking to the skies with private jet experiencesWhat's new at Raines Company, including a fresh hotel opening in Greenville, NCThis is your one-stop-shop for insights, hot takes, and a glimpse into the future of travel and hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/CvYBHy3PBjAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Hotels still struggling with staffing shortages: https://usa.boutiquehotelier.com/staff-shortages-across-american-hotels/Southwest ends free bags: https://www.cbsnews.com/news/southwest-airlines-ending-free-checked-bags-policy-many-passengers/Spirit moves Premium: https://www.cnbc.com/2025/03/12/spirit-airlines-completes-financial-restructuring-exits-chapter-11.htmlHotels updating design for bleisure travel: https://hotelsmag.com/news/the-evolution-of-hotel-design-creating-spaces-for-work-leisure-and-community/Hotels ride the cruise ship wave: https://www.costar.com/article/1339140196/us-hoteliers-try-to-ride-the-wave-of-surging-cruise-demandFour Seasons Private Jet experience: https://www.travelpulse.com/news/entertainment/four-seasons-launches-private-jet-trip-inspired-by-the-white-lotusWhat is new with Raines?: https://hotelsmag.com/news/rains-to-manage-hilton-garden-inn-greenville/For full show notes head to: https://themodernhotelier.com/episode/145Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Guy Fisher's post about his almost 2 hour hold with an unnamed airline to complete a simple change to his booking creates plenty of discussion.The French government's much talked about increases in taxes on flights took effect this week.Expedia Group makes a round of job cuts.Snowfall (now Junction) enters into liquidation with debts of £10.5m.The American Express Global Business Travel / CWT deal receives approval from the UK's Competition and Markets Authority.Jay Shabat provides a graph comparing Q4 2024 operating margins amongst major airlines, highlighting by how much International Airlines Group (IAG) outperformed both Air France-KLM and Lufthansa.American Express announces the acquisition of payment and expense tech provider Center (getcenter.com).Shortly after Pieter Elbers reveals that he wishes IndiGo (InterGlobe Aviation Ltd) could fly to Amsterdam, they announce two new long haul routes: Manchester and Amsterdam. They will start serving these destinations in July with a Boeing Dreamliner wet leased from Norse Atlantic Airways.Extra StoriesSpace News!You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this episode, David and Steve chat with Ilir Sela, the visionary Founder and CEO of Slice, a platform that empowers over 20,000 independent pizzerias and generates nearly $2 billion in sales.Ilir shares his incredible journey—from growing up in a small town in Macedonia to moving to New York City and embracing the entrepreneurial spirit that built his career. He talks about his early ventures, the lessons he learned bootstrapping a business, and how Slice is bridging the digital gap for small pizzerias, ensuring they thrive in an online world.We also dive into:The evolution from MyPizza to SliceThe power of bootstrapping and how it shaped his leadershipHow COVID-19 accelerated growth and helped small businesses surviveThe importance of trust, culture, and doing the right thingAnd of course, we had to ask—what's his go-to pizza spot in NYC?If you're passionate about entrepreneurship, small business success, and a great slice of pizza, this episode is for you.Watch the FULL EPISODE on YouTube: https://youtu.be/g5S5-cTsZJc Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ilir on LinkedIn: https://www.linkedin.com/in/ilirsela/Slice: https://slice.com/Slice Youtube: https://www.youtube.com/@SlicePlatform/For full show notes head to: https://themodernhotelier.com/episode/144Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Confidence and connections drive success in travel and tourism—but what happens when self-doubt sneaks in? In this special International Women's Month episode, NYC Tourism & Conventions' Kim Wright joins guest host Monica Lopez for an honest conversation about imposter syndrome, building authentic confidence, and the power of mentorship. Together, they share personal insights and practical strategies to help industry professionals overcome doubt, strengthen relationships, and thrive in this fast-paced, high-profile field. Monica Lopez is Chief of Staff and Culture, Brand USA. Kim Wright is Senior Vice President, Membership, New York City Tourism + Conventions.

Note to listeners: Humans of Travel is on hiatus for the winter, with new, full-length episodes resuming Spring 2025. This is a bonus Humans in the Hot Seat Episode. Welcome to Humans in the Hot Seat, a spinoff series of Humans of Travel. This is Emma Weissmann, Executive Editor at TravelAge West, and your host. Angela Hughes, CEO of Trips & Ships Luxury Travel and developer of Luxury Travel University, penned an open letter to the travel industry (below) about what it really takes to get started as a travel advisor, and how to achieve success. Her letter went semi-viral in the industry, was picked up by travel trade media and shared via social media. Something to consider when launching a travel business, Hughes writes, is that it’s not for everyone, and will necessitate financial and educational investment. During this Humans in the Hot Seat episode, Hughes takes the mic to reiterate the top points in her letter, including her view that the barrier to entry for travel advisors is too low, clarifying the role of host agencies, and sharing what she looks for when independent contractors join her host agency. She’ll also offer her three-part success plan for new advisors. This episode is sponsored by The Travel Corporation. RESOURCES MENTIONED IN THIS EPISODE Angela's Open Letter to the Travel Industry (Appearing in Travel Research Online) “Dear Travel Industry Colleagues & Newcomers, I pen this open letter in response to concerning tendencies I’ve observed within our sector. It appears that some believe they can effortlessly infiltrate the travel industry with a minimal financial or educational commitment — a misconception that needs urgent correction. From the onset, let’s be clear: to establish a business as an independent contractor necessitates financial and educational investment. If you’re unwilling to invest in your business, success will likely elude you. The assumption that host agencies will bear the brunt of the financial burden is ill-conceived. Systems and tools, indispensable to the function of host agencies and independent contractors, carry associated costs. These resources are the bedrock upon which a successful business is built. Moreover, the wealth of relationships that populate our industry cannot be accessed without contributing financially and with time. These relationships are built upon decades of experience and financial commitment. And training also is a fundamental part of our industry, and it is not free. The cost of training is borne by either personal time, agency funds, or vendor marketing funds. Host agencies are not travel schools; they provide essential resources and a framework to facilitate your success. As an industry professional with a master’s degree in Geography & Travel and Tourism and a host agency owner who has invested significantly in my education and continuing professional development, I can vouch for the value of these investments. We should be requiring more education, marketing skills & business skills in addition to the vendor training. Learning about a brand and product is way different than learning to sell a brand and convert a client. Host agencies and their travel advisor IC partners benefit remarkably from the considerable financial investments of consortia, which expect growth in return. This symbiotic relationship forms the foundation of our industry. It’s bewildering to see those who expect support and high earnings without any financial or educational commitment. In addition, this industry is fraught with risk and liability; it requires mutual understanding. At our agency, the fees we charge offset the considerable expenses that accompany our brand, such as technology, marketing, mentoring, and training. We’re proud to welcome exceptional new advisors who are willing to invest in their professional growth from any industry. The travel industry is not a playground for experimentation, a retirement plan, or an escape from current careers. We must strive collectively to maintain standards and deter those who seek short-lived exploits. We have dumbed down this industry and it is time for a correction. Have host agencies become like athletic gyms allowing anyone to join the gym in January? Every owner knows that the 80/20 rule is real and that 20% of the advisors are doing 80% of the business. And that is because most advisors are doing a handful of trips at best and many are personal. Harsh I know…but the truth stings. In my four decades of experience, I have found that the key differentiator between successful advisors and those who falter is their willingness to invest in tools, resources, education, training, and consortia. Also, your choice of consortium is inconsequential if you fail to utilize its full potential. I learned this lesson the hard way. Success hinges on a robust business development plan, which, unfortunately, most advisors lack. Creating your “Why” is crucial. Passion for travel or the desire to finance personal trips is not a sufficient driver. You are not just an advisor; you are a business owner. Success in the travel industry demands a structured business development plan, continuing business education, financial investment, and a considerable time commitment. Familiarize yourself with the potential risks and liabilities because predicaments are inevitable, and preparedness is key. I extend a warm welcome to all newcomers to the travel industry. Whether your interest is a side hustle, a hobby, or full-time entrepreneurship, ensure that you have the necessary elements in place to navigate this travel road. Remember, you get what you pay for. Your return on investment will be directly proportionate to your input.”Trips & Ships Luxury Travel Luxury Travel University ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

We dive into Airbnb's bold revamp of its Experiences platform, the looming U.S. government shutdown and its potential impact on travel, and the latest trends shaping short-term rental demand. Will Airbnb's shift to mainstream attractions challenge Viator and GetYourGuide? How could airport delays, national park closures, and passport processing disruptions affect travelers if the government shuts down? Plus, we break down the key differences between Airbnb and Vrbo's Spring 2025 travel trends and what they mean for property managers. Tune in for expert insights on how these changes could reshape the travel landscape!Are you new and want to start your own hospitality business?Join our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook group⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Boostly and join the discussion:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Want to know more about us? Visit our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stay informed and ahead of the curve with the latest insights and analysis.

Kim BennettFounder/CEOAtlasGuruKim Bennett is a passionate leader with a mission to revolutionize travel planning through building an AI itinerary to Advisor. She launched AtlasGuru to empower travelers with honest information, sourced from a global community and uses OpenAI's ChatGPT technology to personalize trip planning using human-curated itineraries from the platform.Before AtlasGuru, Kim had over 15 years of experience in senior marketing roles for renowned companies like Condé Nast, Martha Stewart, Amazon, and Nordstrom.summaryIn this episode of the Big World Made Small podcast, host Jason Elkins interviews Kim Bennett, founder and CEO of AtlasGuru, a modern travel company that leverages travelers' stories to create AI-generated itineraries. Kim shares her journey from a corporate marketing background to launching AtlasGuru, discussing the challenges faced during the COVID pandemic and the integration of AI in travel planning. The conversation explores the motivations behind sharing travel experiences, the importance of partnerships with travel advisors, and the evolving role of technology in personalizing travel. Kim emphasizes the significance of storytelling in travel and the need for a human touch in the digital age.takeawaysAtlasGuru combines travelers' stories with AI to create itineraries.Kim's love for travel began with a desire to explore beyond her hometown.Launching a travel business during COVID presented unique challenges.AI enhances the travel planning experience by providing personalized itineraries.Travelers are motivated to share their experiences for storytelling and connection.Partnerships with travel advisors enhance the AtlasGuru experience.Understanding traveler demographics helps tailor services effectively.AI can assist in personalizing travel while maintaining a human element.Balancing personal relationships with a passion for travel can be challenging.The future of travel planning will increasingly rely on technology and storytelling. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

In this episode, we sit down with Samuel Zats, co-founder and CEO of Craftable, a game-changing hospitality management platform. Sam shares his journey from working in his family's café to founding a company that's revolutionizing hotel and restaurant operations.We dive into:The power of AI in streamlining hotel and restaurant managementHow automation is shaping the future of hospitality operationsThe biggest misconceptions about tech adoption in hotelsWhat hoteliers need to do now to stay ahead in an evolving industryWith insights from his experience at McKinsey & Company and his background in Silicon Valley, Sam delivers a fresh take on how hotels can optimize their profitability, efficiency, and guest experience.Don't miss this fascinating conversation on the future of hospitality tech!Watch the FULL EPISODE on YouTube and let us know your thoughts: https://youtu.be/brVSJaWAFtg This episode is sponsored by Craftable: https://info.craftable.com/lp/modern-hotelierJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Samuel on LinkedIn: https://www.linkedin.com/in/samuelzats/Craftable: https://craftable.com/For full show notes head to: https://themodernhotelier.com/episode/143Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Southwest has announced MAJOR changes including the elimination of free checked bags and a new "Basic" fare. While much of this is very disappointing, in reality, it only requires a few minor adjustments for those of us flying Southwest using travel rewards. I explain the changes and what shifts you need to make in this episode.After recording this podcast, Southwest did confirm that they will "introduce variable redemption rates across higher-demand and lower-demand flights." My best guess is that points will be worth less for higher demand flights, pushing the points prices higher, and points will be worth more for lower demand flights, pushing the points price lower. I think it means more variability in the value of the points, so it will cost more points to book high-demand routes and less points for low-demand routes.Now is the PERFECT time to join Families Fly Free, as I'm getting ready to launch a bigger and BETTER version of membership that goes BEYOND travel rewards. I'm spilling the beans on ALL my best secrets to make travel stress-free that I've learned through 25 years as a travel journalist for US News & World Report, USA Today and others. Join NOW before we pause enrollment ahead of the relaunch, which is coming very soon, to lock yourself in as a Founding Member, granting you secured pricing and lots of special benefits. Use code FOUNDING995 in the promo code box at checkout at https://www.familiesflyfree.com/join to pay just $995 and secure your Founding Member spot!Music Credit:Inspiring Optimistic Upbeat Energetic Guitar Rhythm by Free Music | https://soundcloud.com/fm_freemusicMusic promoted by https://www.free-stock-music.comCreative Commons Attribution 3.0 Unported Licensehttps://creativecommons.org/licenses/by/3.0/deed.en_US

This week, I welcome Jeremy Sulek, CEO of Jetset World Travel, to first discuss the latest trending news in the travel industry, including a new report from WTTC, air traffic controller updates, and more. Later, Sulek shares his point of view on how the travel industry has changed over the last five years. COVID shut travel down in March of 2020, and the industry changed forever. What were the biggest changes? How has the role of the travel advisor evolved? What still needs improving? Sulek provides his thoughts and gives advice to fellow advisors on making the next five years even better. The discussion on travel industry changes begins after the 14-minute mark. Today's episode sponsor: TTC Tour Brands Travel advisors, when it comes to finding the perfect tour for your clients, you need a partner that makes it easy. That’s why TTC Tour Brands is your #ONE Ultimate Partner. Visit agents.ttc.com to explore their six brands, including Luxury Gold, Insight Vacations, Brendan Vacations, Trafalgar, Costsaver, and Contiki. They truly have a tour for any and everyone, from luxury to budget and everything in between. And the best part? You can book them all in one place! Visit agents.ttc.com—your #ONE place to book over 750 tours worldwide! Have any feedback or questions? Want to sponsor the show? Contact us at Podcast@TravelPulse.com and follow us on social media @TravelPulse. See omnystudio.com/listener for privacy information.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -"No more tiers" - easyJet tries to lure some of the unhappy British Airways frequent flyer customers with discounts on their own corporate loyalty program.The Flight Centre Travel Group increased their underlying profit by 7% in 2024, boosted with a 2% increase in corporate travel transaction values. American Express Global Business Travel also reported a 10% overall increase in total transaction value in Q4 2024, resulting in a solid financial performance from the TMC.... whilst it seems different in the UK, for some. A report released by The Advantage Travel Partnership and Travelogix suggests the average TMC transaction value declined for a 3rd year in a row, being 6.8% lower in 2024. Qantas also reported on record earnings, posting a 11.2% profit jump for 2024.Qatar Airways receives approval for their desired 25% stake in Virgin Australia.The Expedia Group reaches an agreement with Southwest Airlines, making them the first major OTA to offer the airline's content.The South African domestic airline Airlink increases their alignment with Qatar Airways and can now be paid for in Avios.The Australian OTA Webjet.com.au agrees to pay AUD 9m fine and court costs relating to alleged misleading online sales practices and fee disclosures.Etihad might become the first Gulf carrier to go public in 17 years. It is currently seeking an investor to aid it's IPO ambitions. flydubai posts record profits of $674m for 2024.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this episode, David and Steve sit down with Scott Eddy, one of the world's top social media influencers in hospitality, boasting over a million followers on X and Instagram. Scott's journey is anything but conventional—he transitioned from investment banking to launching the first digital agency in Southeast Asia, and now he's a full-time traveler, speaker, and industry leader.We dive into:How hotels are marketing like it's 2015—and what they need to do insteadWhy storytelling is the real key to success in hospitality marketingThe brands that are getting it right—and the ones that are missing the markThe biggest mistakes hotels make with social media (and how to fix them)Scott's insane travel stories, from 120 cruises to 85 countries Watch the FULL EPISODE on YouTube: https://youtu.be/-9jL7vc1qNU This episode is Sponsored by Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Website: https://www.mrscotteddy.com/LinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/X: https://x.com/mrscotteddyFor full show notes head to: https://themodernhotelier.com/episode/142Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

What if independent hotels could outsmart OTAs at their own game?In this episode of The Modern Hotelier, we sit down with Tarun Goyal, the founder & CEO of Simplotel, to uncover how hotels can increase direct bookings by leveraging the same digital strategies as major OTAs. Tarun shares his journey from Amazon and Expedia to building a tech-driven hospitality powerhouse, helping independent hotels convert more visitors, personalize guest experiences, and maximize revenue.Key Takeaways:How OTAs use personalization, and how hotels can do it tooThe must-have website features that drive direct bookingsThe biggest mistakes hotels make with their digital presenceHow speed, SEO, and engagement impact revenueWhy hyper-personalization is the future of hotel marketingWhether you're a hotelier looking to boost bookings, a tech enthusiast, or just curious about the future of hospitality, this episode is packed with game-changing insights. Watch the FULL EPISODE on YouTube: https://youtu.be/qtz_r2qUYbwThis episode is Sponsored by Simplotel: https://www.simplotel.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tarun on LinkedIn: https://www.linkedin.com/in/tgoyal/?originalSubdomain=inSimplotel: https://www.simplotel.com/For full show notes head to: https://themodernhotelier.com/episode/141Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Note to listeners:  We're currently on hiatus until Spring 2025, but we're replaying some of our favorite episodes each week until we return. And you're listening to one of those "encore" presentations right now. Veranda Adkins, co-founder of the Association of Black Travel Professionals (ABTP) is passionate about making the travel industry more inclusive. In addition to helping run ABTP, Adkins is also a travel advisor with Travel Legacy, and prides herself in coaching entrepreneurs and being an influential speaker. Through her personal website, clients can book a multitude of different coaching tools to improve their business needs due to her more than 22 years of experience in the industry. In this episode of Humans of Travel, listeners will hear Adkins reflect on her days as a young girl traveling with her mother before joining the travel industry as a human resources representative for Travel Impressions. She’ll explain how she decided to leave her corporate job behind to become a travel advisor, and what ultimately led her to start ABTP during the pandemic. Finally, listeners will hear Adkins’ take on the area of diversity, equity and inclusion (DEI) within the travel industry, and how industry professionals can put inclusivity at the forefront of their businesses. This episode is sponsored by The Travel Corporation (TTC). RESOURCES MENTIONED IN THIS EPISODE https://verandaadkins.com/events/ https://www.abtprofessionals.org/leadership/ ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

This is our 2025 guide to the conference and events season in the Hospitality Industry.In the episode, Brent Hayhurst, the VP of Curator Hotel & Resort Collection joins us to take a look at some of the upcoming events and conferences in the Hospitality Industry. We breakdown upcoming events so you can see what events you should put on your calendar in 2025. We talk about the benefits of attending these upcoming events:Digital Transformation in Hotels & HospitalityBITAC EventsAAHOACONDirect Booking SummitHITEC & HSMAIILC EventsHotel Data Conference Independent Hotel Show The Hospitality Show ILHA INSPIREWatch the FULL EPISODE on YouTube: https://youtu.be/Is8aVAYZGLEJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Digital Transformation in Hotels & Hospitality: https://dthsummit.com/BITAC Events: https://www.bitac.net/Event/Sales/2025AAHOACON: https://aahoacon.com/Direct Booking Summit: https://www.directbookingsummit.com/HITEC & HSMAI: https://www.hitec.org/ILC Events: https://ilcongress.com/Hotel Data Conference: https://str.com/event/hotel-data-conferenceIndependent Hotel Show: https://independenthotelshow.us/The Hospitality Show: https://www.thehospitalityshow.com/ILHA INSPIRE: https://inspire.ilha.org/For full show notes head to: https://themodernhotelier.com/episode/140Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...