Podcasts about travel industry

In this episode, hosts welcome back Jeremy Wells, author, brand strategist, and co-owner of The Ozarker Lodge and the newly reimagined Parker Hotel in Colorado.Jeremy shares what it's been like since opening The Ozarker Lodge—lessons learned, community wins, and how indie spirit fuels every project. He also dives into his second book, Indie Hotels, a heartfelt blend of memoir and hospitality insights that's already making waves across the industry.Joining the conversation is Stephen Chan, co-founder of Eagle Point Hotel Partners, the investment group behind both The Ozarker Lodge and Parker Hotel. Stephen gives us a behind-the-scenes look at the $24M Parker property acquisition and talks trends in boutique hotel investing, including their new stealth-mode venture, Arbus Hospitality.We explore:How Jeremy and Stephen approach branding, design, and repositioningThe importance of community integration for boutique propertiesLessons from growing a hotel brand post-COVIDWhy the independent hotel scene continues to thriveThe future of ILC and its mission to inspire collaborationWatch the FULL EPISODE on YouTube: https://youtu.be/KuAExHR7BHAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeremy WellsJeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/ Longitude°: https://longitudedesign.com/INDIE HOTEL: Why Hoteliers Are Breaking Free from Chains and Choosing Independence Book: https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713KStephen ChanStephen on LinkedIn: https://www.linkedin.com/in/stephen-chan-1b70142b/Eagle Point Hotel Partners: https://www.eaglepointhotels.com/For full show notes head to: https://themodernhotelier.com/episode/189Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with the dynamic Meg Gutowski, Executive Director of the Independent Lodging Congress (ILC), live from ILC CONfab in Chicago. Meg shares her unconventional journey from catering weddings to leading one of the most vibrant communities in independent hospitality.She opens up about what makes ILC truly special—from building real partnerships with host properties to curating events where business gets done, but fun is never far behind. From rooftop cocktails to Miami shenanigans, you'll hear how Meg and the ILC team are redefining what it means to connect in this industry.Whether you're an independent hotelier, event producer, or just love hospitality done differently, this episode is packed with insight, laughs, and a whole lot of heart.Watch the FULL EPISODE on YouTube: https://youtu.be/DmZ_h4o24KMJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Meg on LinkedIn: https://www.linkedin.com/in/meg-gutowski-09b33972/ILC: https://ilcongress.com/For full show notes head to: https://themodernhotelier.com/episode/188Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, David Millili, Steve Carran, and Jon Bumhoffer take a moment to pause, reflect, and look ahead as we hit the halfway point of 2025.From standout interviews and hotel experiences to hilarious behind-the-scenes moments and the hustle of live events, the trio shares their favorite memories, biggest surprises, and what it really takes to keep the podcast (and media company!) running at full throttle.Highlights include:Why laughter has become the heartbeat of the showBehind-the-scenes chaos (and joy) from filming hotel experiencesFavourite guests—from heartfelt conversations to industry game-changersWhat they've learned as hosts, producers, and friendsWho they dream of interviewing nextThis isn't just a recap—it's a celebration of hospitality, creativity, and the people behind the stories.Tune in to laugh with us, learn with us, and see where we're heading next.Watch the FULL EPISODE on YouTube: https://youtu.be/X3xEpY8dxZkJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/187Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Free breakfast and other frequent traveler perks are being stripped back by big hotel brands according to Pedro Colaco.Tony Fernandes at AirAsia wants to do "what no other low-cost carrier has done" with their plans to open a connecting hub in the Middle East, which will enable them to offer services from Asia to Europe on their own (narrow body) planes. BCD Travel has agreed a partnership with AI corporate travel assistant SkyLink to offer users a “fully autonomous and touchless travel experience”.Cabin baggage could soon become a legal right within the EU, and Mark Kubatov discusses this in more detail in a much commented upon post.Qantas admits that a “significant” number of a possible 6 million customers have had their data stolen, including names, email addresses, phone numbers, birth dates and frequent flyer numbers in a cyber attack. Airline direct connect API provider Kyte signs a distribution agreement with Jet2.com and Jet2holidays.Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this episode, we sit down with Michael Cole, the Director of Sales and Marketing at the iconic Warwick Melrose Dallas, to explore how this historic hotel has gracefully evolved over the past century. From its roots as 1920s apartments to a luxurious modern-day destination, Michael shares the rich story behind the walls—and what makes this hotel truly one of a kind.What you'll hear about in this episode:How Michael accidentally fell into hospitality—and stayed for 32 yearsWhy the Presidential Suite still feels like stepping back in timeThe recent additions: a brand-new spa, outdoor pool, and 5,500 sq ft ballroomHow the hotel flawlessly blends old-world charm with modern luxuryWatch the FULL EPISODE on YouTube: https://youtu.be/zHJX_H3-_JUJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Michael on LinkedIn: https://www.linkedin.com/in/michael-cole-96a08b20/Warwick Melrose - Dallas: https://www.warwickhotels.com/For full show notes head to: https://themodernhotelier.com/episode/186Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Mari-Liis LuhaSales DirectorTaisto Bussid | EuropeMari-Liis Luha is the heart behind our partnerships. With a background in hospitality, sales, and team management, she leads the sales department at Taisto Bussid with care, clarity, and purpose.As the main point of contact for travel agencies, tour operators, and corporate clients, Mari-Liis ensures every collaboration is smooth, efficient, and built on trust. She combines over a decade of experience in customer-facing roles with a deep understanding of the travel and transport industry to find solutions that truly work – whether it's a simple airport pickup or a full-scale tour across Europe.Passionate about both people and logistics, she's a natural at keeping both clients and our internal teams aligned. Her proactive approach and attention to detail have earned her long-term client relationships and a reputation for getting things done with a smile.summaryIn this episode of the Big World Made Small podcast, host Jason Elkins speaks with Mari-Liis Luha, the sales director of Taisto Bus Company in Estonia. They discuss Mari-Liis' journey in the tourism industry, her experiences growing up in Estonia during the Soviet era, and the significant changes in the country's economy and travel landscape. Mari-Liis shares insights into the evolution of travel, the importance of flexibility in the tourism business, and her passion for her job. The conversation also touches on the balance between work and family life, as well as advice for those looking to enter the tourism industry.takeawaysMari-Liis Luha has been with Taisto Bus Company for nearly 25 years.Estonia has undergone significant economic transformation since gaining independence.Traveling by bus was popular in Estonia due to financial constraints on air travel.Cultural exchanges with Germany during her youth sparked Mari's interest in languages.Flexibility is crucial in the tourism industry due to changing client needs.Mari-Liis' passion for her job keeps her motivated after many years in the industry.The importance of education was instilled in Mari from a young age.Estonia is becoming increasingly advanced in digital citizenship and business.Traveling with children requires adapting to their needs and rhythms.The tourism industry is dynamic, with new challenges arising regularly. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -As part of a restructure, JetBlue stops serving Miami.Qatar Airways receives plenty of praise for the way in which it handled the airspace closure incident, with thousands of passengers affected. Their CEO posted an open letter about the event.Barcelona's airport receives a $3.7b fund to expand, despite a local community heavily opposed to "overtourism".The yearly business and TravelTech Show in London concludes, with no major announcements.At the North American Open Source Summit held this week, Google announced they will be donating their Agent2Agent protocol to The Linux Foundation. This has huge implications for travel according to the OpenTravel Alliance.UK hotel chain Travelodge Hotels Limited partners with Katanox to improve their bookability amongst TMCs.SAS - Scandinavian Airlines returns to India after 17 years, with a Copenhagen - Mumbai flight planned from June.....next year.Extra Stories & Space News! You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this live episode of The Modern Hotelier, Steve Carran and David Millili sit down with Jason Jenkins, Vice President & Managing Director of the Americas, HRS, to talk all things hotel tech—from AI-powered upselling to seamless system integration.Whether you're a HITEC veteran or a tech-curious hotelier, this episode gives you a front-row seat to how HRS is streamlining operations and enhancing the guest experience in a rapidly evolving landscape.In this episode, you'll learn about:Jason's HITEC experience and what's trending in 2025How HRS is using AI and automation to improve workflows and guest experiencesThe benefits of HRS's in-house AI platform—from data security to eliminating third-party integrationsWhy system integration is still a challenge and how HRS is simplifying itHow LTE-enabled mobile ordering boosts efficiency and revenueThis is one episode you don't want to miss—straight from the show floor with insights that could shape your tech strategy this year.Watch the FULL EPISODE on YouTube: https://youtu.be/9w05FN3UAYAThis episode is sponsored by Americas, HRS: https://hrsinternational.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jason on LinkedIn: https://www.linkedin.com/in/jason-jenkins/ Americas, HRS: https://hrsinternational.com/For full show notes head to: https://themodernhotelier.com/episode/182Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Mahwish Saleem, Head of Sales at FCS Solutions, to explore how hotels can streamline operations, enhance efficiency, and improve guest satisfaction—all by simplifying their tech stack.Mahwish shares her first impressions of HITEC, what excites her about the future of hotel tech, and how FCS is helping hoteliers stay ahead in an increasingly complex digital landscape.What you'll learn in this episode:Mahwish's first HITEC experience and why it's more than just a trade showHow FCS Solutions helps hotels improve operations and guest serviceWhy reducing the hotel tech stack is becoming a top priorityHow automation and AI are driving productivity in housekeeping and maintenanceWatch the FULL EPISODE on YouTube: https://youtu.be/OQLYoLfKBNM This episode is sponsored by FCS Solutions: https://www.fcshub.com/enJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mahwish on LinkedIn: https://www.linkedin.com/in/mahwish-saleem-17ab1283/?originalSubdomain=ca FCS Solutions: https://www.fcshub.com/enFor full show notes head to: https://themodernhotelier.com/episode/184Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today, Steve Carran and David Millili sit down with Tony Ross, Director of Sales at Craftable, to talk about how technology is helping operators tackle today's biggest hospitality challenges — especially rising costs and profit pressure.Tony brings decades of industry experience and shares how Craftable is streamlining operations, cutting down bloated tech stacks, and helping hotels make smarter, faster decisions with AI and automation.What You'll Learn in This Episode:Why “profit pressure” is one of the biggest challenges in hospitality right nowHow Craftable is helping operators manage rising food and labour costsThe role of AI in automating invoice processing and GL codingHow Craftable simplifies integration and helps reduce your tech stackWhat Craftable is promoting at HITEC and what's next for the companyWatch the FULL EPISODE on YouTube: https://youtu.be/yQbyFZraJRIThis episode is sponsored by Craftable: https://craftable.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tony on LinkedIn: https://www.linkedin.com/in/jaross1/Craftable: https://craftable.com/For full show notes head to: https://themodernhotelier.com/episode/183Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're joined by a hospitality tech powerhouse: Robert Dawson, Chief Strategist and Product Officer at IRECKONU.Robert shares his journey from front desk college job to C-suite, how he fell in love with the hotel industry, and why solving fragmented data problems became his mission. We talk all things AI, automation, data management, and CRM evolution — and what's making waves at HITEC this year.We talk about:Why the entrepreneurial section at HITEC is the place to beThe real opportunities (and limits) of AI in hospitalityWhat IRECKONU is doing to turn data into real guest engagementWatch the FULL EPISODE on YouTube: https://youtu.be/7X3r0-OPuWc This episode is sponsored by IRECKONU: https://ireckonu.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Robert on LinkedIn: https://www.linkedin.com/in/hospitalitytechnologyexecutive/IRECKONU: https://ireckonu.com/For full show notes head to: https://themodernhotelier.com/episode/180Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today's episode features hosts Steve Carran and David M., broadcasting from the iconic Dallara IndyCar Factory in Indianapolis with special guest Jason Craparo, CEO of Hovr—the company revolutionizing hotel websites with video storytelling.We dive into:How Hovr helps guests' book with confidence through seamless video integrationThe power of generative AI to supercharge marketing decisionsHow easy it is to implement Hovr with just one line of codeWhy video storytelling boosts engagement, CTRs, and direct bookingsWhat hotels get wrong about content—and how Hovr flips the scriptIf you're a hotel marketer, tech innovator, or hospitality pro looking to level up guest experience and conversion—this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/8gyq2G17m5sThis episode is sponsored by Hovr: https://gethovr.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jason on LinkedIn: https://www.linkedin.com/in/jasoncraparo/Hovr: https://gethovr.com/For full show notes head to: https://themodernhotelier.com/episode/179Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode of The Modern Hotelier, we're live from the Dallara IndyCar Factory at HITEC—and yes, the cars are as fast as the tech talk.We're joined by Phil Crawford, Head of Hospitality at Adyen, who dives into how they're reshaping the future of payments for the hotel industry.From solving the chaos of fragmented systems to leveraging true AI (not just buzzword fluff), Phil breaks down how Adyen's unified commerce approach is creating seamless, data-driven guest experiences. He shares real-world applications—from fraud prevention to global API integrations—and how they're listening to their clients to build smarter, faster, and more flexible tools.Whether you're a hotelier struggling with outdated systems or just a tech geek who loves a good innovation story, this episode is packed with insights you can't afford to miss.Tune in for: Behind-the-scenes of Phil's first HITEC How Adyen is building payment solutions hotels actually need What AI should really look like in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/2z2e61p_Xds This episode is sponsored by Adyen: https://www.adyen.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Phil on LinkedIn: https://www.linkedin.com/in/crawfordphil/Adyen: https://www.adyen.com/For full show notes head to: https://themodernhotelier.com/episode/181Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

This week on The Outdoor Adventure Lifestyle Podcast, Rick sits down with Jason Reckers, a long-time force behind the scenes at the Adventure Travel Trade Association (ATTA). Jason shares his journey from building tech startups in California to becoming COO at ATTA and now, his new mission to build connections between travelers and responsible tour operators through exciting projects like Adventure.Travel. Facebook   Twitter   Instagram Love the show? Subscribe,  rate, review, and share! Sign up for my Newsletter  HERE I'd love to hear your feedback about the show! You can contact me here:  rick@ricksaez.com Show Notes How a Free Lunch Changed the Course of My Career (Seriously) What Happened (Personal Story): Picture this: I'm sitting in a random California lunch spot, just expecting a free sandwich. I'd been doing some web development work, helping businesses slap together websites during the FrontPage era (yeah, that old-school). Next thing I know, I'm getting pitched by two guys with big dreams and zero dollars about reviving this global Adventure Travel Trade Association. They needed a website, and in return? They'd buy me lunch. Was it logical? Nope. Was it exciting? Absolutely. I had spent years going to sterile tech conferences where unless you were knee-deep in code, you were invisible. But this adventure travel crowd? They were warm. Welcoming. Passionate. People who actually made eye contact and talked about things like culture, conservation, and sleeping under the stars (not just server downtime). So I said yes. And twenty years later, here we are. Principle: Here's the thing I learned: It's not about being the “most adventurous” or having a perfect résumé. The outdoor adventure industry thrives on real relationships and a shared belief that travel should mean something—to the traveler and the planet. You don't need to summit Everest to belong. You just need to show up, be open, and give a damn. Transition (Problem Identification): However, most people believe they need to have a grand, rugged origin story to break into this space or make a mark. They wait for “enough experience” or the “right time” to get started. Meanwhile, they miss the magic of community, connection, and purpose that this industry actually runs on. That's Why: That's why this episode of the Outdoor Adventure Lifestyle Podcast is so special. We dig into the stories behind the scenes—from scrappy beginnings to global summits—and the real human relationships that power this movement forward. If you've ever felt like you didn't quite “fit in” to the adventure mold, this one's your invitation to come as you are. Call to Action (PAS style): Think you need to be the most extreme, experienced, or expert outdoorsy person to make an impact? Think again. Stop letting imposter syndrome hold you back—there's a place for you here. Listen to this episode now and find out why.    

In this episode of The Modern Hotelier, we're live from the iconic Dallara IndyCar Factory in Indianapolis, joined by Tristan Gadsby, CEO of Alliants, and Alberto Santana, CRO of Alliants.Together, we explore how hospitality is shifting gears from clunky, fragmented tech to seamless, guest-first experiences. From reinventing contactless solutions post-COVID to ditching plastic key cards in favor of NFC technology, Alliants is helping hotels rediscover what true hospitality feels like—personal, powerful, and friction-free.Learn how:Resorts World Las Vegas revamped their tech stack for an end-to-end contactless experience.NFC keys are revolutionizing guest access (and finally working in elevators).Hotels can personalize stays before the guest even arrives—boosting revenue and delight.The outdated idea of “reception” is being replaced with something much more human.And don't miss Alberto's fiery take on why hospitality needs to break up with transactions and start having real conversations.Whether you're a tech-savvy GM or just curious about the future of hotel experiences, this is the episode that connects the dots between innovation and true hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/NWvNNOdcMbIThis episode is sponsored by Alliants: https://www.alliants.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tristan GadsbyTristan on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alliants: https://www.alliants.com/ Alberto SantanaAlberto on LinkedIn: https://www.linkedin.com/in/mrsantana/For full show notes head to: https://themodernhotelier.com/episode/177Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special HITEC 2025 edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, hosts David Millili and Steve Carran sit down with Dan Bell, VP of Hotels and Resorts at Agilysys, for an energized and insightful conversation straight from the show floor.Dan shares his journey from his blue-collar roots in Easton, Pennsylvania, to leading hospitality tech innovation at Agilysys. He opens up about what drives him, his favorite city in the world, and the lessons he still carries from his early days in restaurant tech. The trio also dives into the transformative power of integrated, guest-focused technology—and how forward-thinking hoteliers are boosting revenue, efficiency, and experience through modern solutions.From intelligent guest profiles and PMS innovation to post-sale support and the future of hospitality service, this episode is packed with insights for industry leaders who want to stay ahead.You'll learn:Why Dan believes singular industry focus is the key to better techHow Agilysys is redefining the guest experience with end-to-end solutionsThe importance of collaboration between sales, development, and operatorsWhat post-sale service really looks like when it's done rightWatch the FULL EPISODE on YouTube: https://youtu.be/F135XFiPjgY This episode is sponsored by agilysys: https://www.agilysys.com/en/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dan on LinkedIn: https://www.linkedin.com/in/dan-bell-01a6055/agilysys: https://www.agilysys.com/en/For full show notes head to: https://themodernhotelier.com/episode/178Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textSupport the showBreakfast With Tiffany Show Official Facebook Page ~ https://www.facebook.com/breakfastwithtiffanyshow Tiffany's Instagram Account ~ https://www.instagram.com/tiffanyrossdaleofficial/ Breakfast With Tiffany Show Youtube Channel ~ https://bit.ly/3vIVzhE Breakfast With Tiffany Show Official Page ~ https://www.tiffanyrossdale.com/podcast For questions, requests, collaborations and comments, feel free to reach us via our e-mail ~ breakfastwithtiffanyshow@outlook.com SUBSCRIBE and SUPPORT us here ~ https://www.buzzsprout.com/1187534/supporters/new

In this episode recorded live at HITEC, we sit down with Estella Hale from Zucchetti North America to talk all things innovation, automation, and integration in hotel tech. With more than 15 years of HITEC experience under her belt, Estella shares insider insights into how Zucchetti is reshaping the hospitality tech landscape in North America.In this episode, we cover:How Zucchetti brings European tech excellence to North American hotelsHow generative AI is being used for translations, chatbots, and impactful visualsThe industry's ongoing challenge with tech integration—and how Zucchetti addresses itWhy integration should go beyond the “minimum common denominator"Creating data lakes to improve revenue decisions and future-proof hotel operationsWatch the FULL EPISODE on YouTube: https://youtu.be/h2ORBFn6oI0 This episode is sponsored by Zucchetti North America: https://www.zucchetti.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Estella on LinkedIn: https://www.linkedin.com/in/estellahale/Zucchetti North America: https://www.zucchetti.com/For full show notes head to: https://themodernhotelier.com/episode/175Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today, we sit down with Will Gilbert, co-founder of Bodhi, a groundbreaking platform transforming hotel operations through AI, automation, and integration.With over 25 years of system integration experience, Will shares how Bodhi acts like a virtual technician, working 24/7 to ensure every device in a hotel—regardless of brand—is functioning flawlessly. From a universal guest app that requires no downloads to a powerful AI "Super Agent" processing hundreds of thousands of data points every second, Bodhi is solving problems hotels didn't even know they had.We dive into:The challenges of integration and how Bodhi stays one step aheadHow AI is actually being used—no fluff, just functionThe power of real-time data across lighting, HVAC, locks, and PMS systemsTheir new innovations debuting at HITEC (hint: three layers of AI!)Why the guest experience starts before they even speak upWatch the FULL EPISODE on YouTube: https://youtu.be/-eapkMzXYrQ This episode is sponsored by Bodhi: https://www.gobodhi.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/176Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of Humans of Travel, Ken Shapiro, group vice president and editorial director for Northstar Travel Group (the parent company of TravelAge West), speaks with Stephanie Brooks, vice president of product and operations for the Globus family of brands. Brooks’ passion for travel stems from seeing the power of shared experiences and personal connections, and she shares her own journey from aspiring teacher to tourism executive, shaped by summers spent working at a remote fishing lodge in Canada and an early role at the Banff Visitor Center. She also reflects on her two decades with Globus, including roles in product development, operations and supplier contracting. Listeners will also hear Brooks’ insights into the misconceptions around escorted touring, as she highlights its modern-day flexibility, comfort and value. She also shares memorable travel experiences in Kenya, Vietnam and Newfoundland, and talks about an exciting new Globus offering in South Africa. This episode is sponsored by The Globus Family of Brands. IN THIS EPISODE 00:53 Meet Stephanie Brooks 01:35 Stephanie's Early Career and Influences 01:53 Transition to the Globus Family of Brands 08:59 Insights into Product Development and Operations 14:19 Challenges and Rewards in the Travel Industry 17:26 The Value of Escorted Touring 17:44 Stephanie's Favorite Destinations 25:57 Future Travel Plans and Final Thoughts RESOURCES MENTIONED IN THIS EPISODE Globus family of brands and www.globusjourneys.com ABOUT YOUR HOST Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

Hosts Steve Carran and David M. sit down with the powerhouse women behind the movement, including Mercedes Blanco and Silvia Camarota, the co-founders of Women in Travel Thrive. They share the inspiring story of how a grassroots idea born during the pandemic became a global nonprofit that's transforming the travel and hospitality industry — one Day of Impact at a time.You'll also hear from participants like Rachel Kooyman, who found community and purpose through volunteering, and guest speakers like Cezary Pietrasik, author of Homo Idioticus, and Syama Bunten, CEO of Big Delta Capital and host of the Getting Rich Together podcast, who speak powerfully on fighting bias, building financial freedom, and leading with intention.From the birth of a movement to a retreat in Costa Rica, this episode dives into purpose-driven leadership, empowering stories, and what it really means to thrive together.Key Topics Covered:Why Day of Impact has become a signature moment for the communityHow Women in Travel Thrive is closing the gender gap without gatekeepingReal talk on financial empowerment, conformity bias, and redefining successTips for building wealth, confidence, and community — on your own termsWatch the FULL EPISODE on YouTube: https://youtu.be/Ixuxu3i9N1IThis episode is sponsored by Alliants: https://www.alliants.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mercedes BlancoMercedes on LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/ Women in Travel Thrive: https://womenintravelthrive.com/ Silvia Camarota Silvia on LinkedIn: https://www.linkedin.com/in/silviabcamarota/Women in Travel Thrive: https://womenintravelthrive.com/ Cezary Pietrasik Cezary on LinkedIn: https://www.linkedin.com/in/cezary-pietrasik/Syama BuntenSyama on LinkedIn: https://www.linkedin.com/in/syamameagher/Big Delta Capital: https://www.bigdeltacapital.com/Rachel KooymanRachel on LinkedIn: https://www.linkedin.com/in/rachelkooyman/Women in Travel Thrive: https://womenintravelthrive.com/For full show notes head to: https://themodernhotelier.com/episode/174Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hosts Steve Carran and David M. sit down with Noelani Schroy, VP of Global Territory Sales at Onyx CenterSource. Broadcasting from the bustling trade show floor in Indianapolis, Noe shares how Onyx is transforming the often-complicated world of hotel commission payments into a seamless experience for both hotels and travel agencies. They dive into:Why HITEC feels like a “dysfunctional family reunion” (in the best way)How Onyx removes the friction from B2B commission paymentsThe role of travel agents in today's direct booking vs. OTA conversationThe launch of Onyx Insights, a data-driven solution to help hotels grow and retain agency partnershipsWatch the FULL EPISODE on YouTube: https://youtu.be/e16U0nky9m8This episode is sponsored by Onyx CenterSource: https://www.onyxcentersource.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Noelani on LinkedIn: https://www.linkedin.com/in/noelanib/Onyx CenterSource: https://www.onyxcentersource.com/For full show notes head to: https://themodernhotelier.com/episode/173Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're coming to you from the floor of HITEC in Indianapolis, where Steve Carran and David Millili sit down with Kevin Bidner, CEO of Hotel Communication Network (HCN).Kevin shares the incredible journey from being a serial tech entrepreneur to disrupting the hospitality industry with an innovative, guest-centric solution: in-room tablets that redefine hotel communication. Discover why HCN's technology is quickly becoming the global standard, how it's solving the decades-old problem of digital guest engagement, and how it's now accessible to hotels of all levels through an ad-subsidized model.We also dive into HCN's latest breakthrough: a conversational AI concierge that speaks every language, solves problems instantly, and helps guests explore the city — revolutionizing the travel experience from the inside out.What You'll Learn in This Episode:Why hotel apps fall short, and tablets win the engagement battleHow HCN became the global leader after acquiring CraveThe real impact of guestroom tablets on satisfaction and hotel revenueHow AI is transforming the hotel experience — in-room and beyondThe bold vision to become “the concierge to the world”Watch the FULL EPISODE on YouTube: https://youtu.be/TU0bR74Jpd0 This episode is sponsored by HCN: https://hcn-inc.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/HCN: https://hcn-inc.com/For full show notes head to: https://themodernhotelier.com/episode/172Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -KLM Royal Dutch Airlines is starting a trial on two short-haul routes where it will introduce a higher charge to pay for the use of alternative aviation fuels to find out “whether passengers are willing to pay more for SAF when it's already included in the ticket price”.The Munich based holiday homes letting platform Holidu has raised €46 million and acquired Cybevasion, the operator of Gites.fr and Chambres-hotes.fr.American Airlines is launching "Instant Upgrades" moving away from its traditional mileage upgrade award chart in favour of a more dynamic, real-time system.Riyadh Air | طيران الرياض has inked 10 airline partnerships, and in his post Abdulwahab Hammoudah does an analysis of the possible route implications it could have.Stripe is adding more crypto abilities to it's offering with the acquisition of Privy.Off LinkedIn but still interesting, in the latest edition of Turning Left for Less they talk about British Airways conducting a two-week trial where they will have no individual water bottles available on board for customers.Extra Stories You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Live from the buzzing HITEC trade show floor, The Modern Hotelier sits down with Darien Long, SVP of Specialty Access Control at dormakaba — and trust us, this isn't your average corporate interview.From growing up in small-town Texas with a love for sunsets and strong coffee to running a 250-person team in a global powerhouse, Darien's journey is packed with grit, charm, and game-changing insights.In this episode, you'll discover:The best advice she ever got (spoiler: it's about money vs. experience) Why fashion-forward PPE should be a thing (yes, really) The future of hotel access, cloud tech, and how AI could transform your next stay Tune in to find out why access control is no longer just about locks — it's about experience.Watch the FULL EPISODE on YouTube: https://youtu.be/OvJp0-_L9hs This episode is sponsored by dormakaba: https://www.dormakaba.com/us-en Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Darien on LinkedIn: https://www.linkedin.com/in/darienlong/dormakaba Americas: https://www.dormakaba.com/us-enFor full show notes head to: https://themodernhotelier.com/episode/170Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this HITEC Trade Show edition, Steve Carran and David Millili sit down at the MeetingPackage booth with Tania Sidokpohou, Partnerships Director at MeetingPackage. With a rich background in digital marketing and hospitality tech—from Cloudbeds to APO—Tania shares how she's helping redefine the group booking space.We unpack:The power of partnership ecosystems: How tech and distribution partners each play a roleMeetingPackage's focus on ease of integration and API-driven scalabilityHow hotels can enhance existing sales and catering tools like Opera and Event Temple with a digital front doorThe upcoming launch of MeetingPackage Pay and what it means for frictionless transactionsWhy now is the time to digitize the meetings and events space—and how MeetingPackage is leading the chargeWatch the FULL EPISODE on YouTube: https://youtu.be/L64fbBYG5fg This episode is sponsored by MeetingPackage: https://meetingpackage.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tania on LinkedIn: https://www.linkedin.com/in/taniasidokpohou/MeetingPackage: https://meetingpackage.com/For full show notes head to: https://themodernhotelier.com/episode/171Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

#233: Explore how different generations approach money and what they get right (and wrong) about saving, investing, spending, and building wealth. We dig into the psychology of money across generations and share practical lessons on homeownership, retirement, automation, points inflation, and more. Ben Carlson is the Director of Institutional Asset Management at Ritholtz Wealth Management. He runs the popular financial blog, A Wealth of Common Sense and is the author of four books on investing and personal finance. He also co-hosts one of my favorite podcasts: Animal Spirits. Link to Full Show Notes: https://chrishutchins.com/financial-mindsets-across-generations-ben-carlson Partner Deals Superhuman: Free month of the fastest and best email with code ALLTHEHACKS Green Chef: 50% off your first meal kit with code 50ALLTHEHACKS Notion: Try Notion AI free to automate tedious tasks and streamline your work Bilt Rewards: Earn the most valuable points when you pay rent DeleteMe: 20% off removing your personal info from the web For all the deals, discounts and promo codes from our partners, go to: chrishutchins.com/deals Resources Mentioned Ben Carlson: Website | Animal Spirits Podcast | X Ben's Post: Financial Advice That Doesn't Work Anymore Morningstar Column by John Rekenthaler Tim Ferriss Ep #815: Helping Tim Burn 15M+ Miles and Points, Flipping Costco Gold Into Five-Star Trips & More Award Travel Search Tools AwardTool: $20 off annual plans with code ALLTHEHACKS PointsYeah Points Path Chrome Extension Coinbase One: Join the waitlist here ATH Podcast Leave a review: Apple Podcasts | Spotify Email for questions, hacks, deals, and feedback: podcast@allthehacks.com Full Show Notes (00:00) Introduction (02:27) The Great Wealth Transfer From Boomers to Millennials (05:52) Financial Mindsets Across Different Generations (09:10) Current Status of the Housing Market (11:37) Spending Habits in the Travel Industry (14:28) Financial Lessons From Every Generation (19:09) Stock Market vs. Housing Market (25:41) Financial Advice That Doesn't Work Anymore (27:33) How to Learn to Spend Money and Enjoy It Now (31:39) The Spectrum of Coast FIRE (38:48) Ben's Take on Social Security: Is It Worth It? (41:25) How to Navigate the Current Market Volatility (47:08) How Demographic Changes Impact the Investment Landscape (50:27) Active vs. Passive Investing (52:45) Different Ways to Automate Your Finances (54:26) Credit Card Points Inflation and Its Impact (58:09) Credit Card Returns: Cash Back vs. Welcome Offers Connect with Chris Newsletter | Membership | X | Instagram | LinkedIn Editor's Note: The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Opinions expressed here are the author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, David Millili and Steve Carran sit down with Dino Pietropaolo, the dynamic Chief Technology Officer at Optii. From global tech ventures to co-founding a cybersecurity firm, Dino's journey into hospitality tech is anything but ordinary.We dive into how AI can truly revolutionize hotel operations—not just through automation but by enhancing the human connection. With practical insights and a few laughs (and even a surprise gift!), this is an episode you won't want to miss.In this episode, you'll learn:How Dino's background in cybersecurity and big data led him to hospitalityWhy hospitality is slow to adopt AI, and how that's changing fastThe difference between buzzword AI and AI that actually drives business outcomesHow Optii's new tools let hotels automate job requests with voice, pictures, and natural languageWhat “job automation through AI” really means and why resolution time mattersWhy personalization is the overlooked secret to guest experienceWatch the FULL EPISODE on YouTube: https://youtu.be/Bx65jDNyedcThis episode is sponsored by Optii: https://www.optiisolutions.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dino on LinkedIn: https://www.linkedin.com/in/dinopietropaolo/Optii: https://www.optiisolutions.com/For full show notes head to: https://themodernhotelier.com/episode/168Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

We're live from the Stayntouch booth at HITEC with a powerhouse guest — Bill Fanning, Chief Revenue Officer of Stayntouch. From rolling out 139 properties in 90 days to launching new grab-and-go kiosk tech, Bill shares how Stayntouch is redefining PMS innovation in the hospitality industry.Tune in as we cover the latest innovations, guest experience enhancements, and the real impact of customer-led product development.In this episode, you'll learn about: How Stayntouch scaled across 139 Cobblestone properties in under 90 daysA new way to manage booking, reporting, and operations at scaleHow their self-service kiosk is transforming the late-night guest experienceWhy Stayntouch stays in its PMS lane — and thrives with over 1,200 integrationsHow hotelier feedback directly shapes new features and partnershipsListen now to hear how Stayntouch is leading the charge in hospitality tech and what's coming next in their roadmap.Watch the FULL EPISODE on YouTube: https://youtu.be/aBpJR-LyJng This episode is sponsored by Stayntouch: https://www.stayntouch.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bill on LinkedIn: https://www.linkedin.com/in/billfanning1/Stayntouch: https://www.stayntouch.com/For full show notes head to: https://themodernhotelier.com/episode/169Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

20250624- "Over" Tourism, Traveling Abroad Awareness & Dealing w/Tension in the Travel Industry by That KEVIN Show

In this episode, we're coming to you from the floor of the HITEC Trade Show to celebrate a decade of innovation, grit, and startup brilliance with the Entrepreneur 20X (E20X) competition. Hosts David Millili and Steve Carran are joined by: Lyle Worthington – Founder of E20X & tech visionaryJonathan Rojas – First-ever E20X winner & Co-Founder of WhistleAl Lagunas – 2025 E20X People's Choice & Judge's Award Winner, CEO of LeveeTogether, they unpack what it takes to build, pitch, and thrive in the hospitality tech world.

What do tequila, ghost peppers, and hotel pricing have in common?In this episode, hosts David Millili and Steve Carran sit down with Bobby Marhamat, the CEO of TakeUp.ai.The conversation covers Bobby's background, including his upbringing in Nebraska and California, his education at San Jose State, and his career progression in sales and tech. Bobby shares insights about his passion for hot peppers and hot sauces, and his COVID-era venture into starting a tequila company.The episode concludes with a detailed demonstration of TakeUp's web-based platform, and its features designed to enhance revenue management for hotels. The show promises valuable insights for those interested in the intersection of AI and hospitality.In this episode, you'll learn about:What real AI actually means (and why most tools are just pretending)How hotels are making 22% more revenue using TakeUpThe new rules of proactive pricing, demand prediction & transparencyTune in now to learn how AI + Human Strategy is reshaping hospitality, one rate at a time.Watch the FULL EPISODE on YouTube: https://youtu.be/vwuO_NNXO24 This episode is sponsored by TakeUp: https://takeup.ai/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bobby on LinkedIn: https://www.linkedin.com/in/bobbymarhamat/TakeUp: https://takeup.ai/For full show notes head to: https://themodernhotelier.com/episode/167Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Jetstar Asia Airways will cease operations by 31 July after a decision by their owner Qantas.Apple made two big announcements about their support for digital identities, and it has huge potential impacts on passport and other identity processes in travel.Eurostar announced plans to operate new rail services between London and Frankfurt as well as Geneva.An American Airlines flight to Naples had to divert to Rome during the flight as it was discovered the aircraft type was not catered for in the airport's Rescue and Fire Fighting Services certification category.Silver Airways ends all their operations.Air India Limited flight AI171 from Ahmedabad to London crashes shortly after take-off, with one known survivor only.Escalating conflict between Israel and Iran closes airspace over them as well as lraq and Jordan.Extra StoriesSpace News!You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

This week, I first discuss the latest trending news in the travel industry, including anti-tourism protests in Europe, cruise ship incidents, and a naughty tourist. Later, I welcome Cat Brask of Northstar Travel Group and Kathy Dold, owner of TWK Travel Group, to talk about the best tips and tricks to mastering travel industry events. Which events are right for you to attend? Brask and Dold share insights into this and more. The discussion on events begins after the 12-minute mark. Today's episode sponsor: the Globus family of brands Let me tell you about one of the top tour operators in the industry, and that’s the Globus family of brands. They’ve got so many ways that you can bring the world to your clients, from vibrant, immersive touring with Globus, value-driven experiences of Cosmos, or the award-winning river cruises with Avalon Waterways. And the best thing about them is that they’re always here for you, as your true partner in travel. Whether it’s getting you the high commissions you deserve, making their travel advisor tools as user-friendly and accessible as possible, or providing dedicated experts to help you close groups, the Globus family of brands wants to send the message to all Travel Advisors saying “We’ve Got U”. Visit https://agents.globusfamily.com to learn more. Have any feedback or questions? Want to sponsor the show? Contact us at Podcast@TravelPulse.com and follow us on social media @TravelPulse.See omnystudio.com/listener for privacy information.

On this episode, we sit down with Lindsey Ueberroth, CEO of Preferred Hotels & Resorts. From her family's bold acquisition of the brand to her leadership in shaping global luxury travel trends, Lindsey shares a candid look into what it takes to lead with purpose, evolve with the market, and inspire a new era of independent hospitality.With over 100 countries under her belt and a passion for curating meaningful travel, Lindsey offers insights that will resonate with hoteliers, entrepreneurs, and experience-driven brands alike.Key Topics Discussed:How Preferred Hotels & Resorts was acquired and revitalizedThe 2015 rebrand and the creation of the brand's five hotel collectionsBuilding a points-based loyalty program that works for independentsWhy more hotels are de-flagging and choosing independenceHow to foster authenticity while maintaining consistent qualityTune in to hear how Lindsey is redefining what it means to lead in the world of independent luxury travel.Watch the FULL EPISODE on YouTube: https://youtu.be/5PeDfzFA2VQ This episode is sponsored by Actabl: https://actabl.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/lindseyueberroth/Preferred Hotels: https://preferredhotels.com/Luxury Travel Report: https://preferredhotels.com/bulletin/preferred-hotels-resorts-launches-luxury-travel-report-2025For full show notes head to: https://themodernhotelier.com/episode/164Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

AI isn't here to replace travel advisors, it's here to support you. In this episode, Ros chats with travel researcher, futurist, and AI strategist Bronwyn White about how to use human-first AI tools to streamline your content, save time, and attract high-value clients. With over 30 years in the industry (Qantas, Google, Tourism Australia), Bronwyn shares: How AI can save you hours on marketing What travellers really want (and how to speak their language) The biggest mistakes advisors make with AI How to turn your expertise into “ungoogleable” content that converts You'll walk away with actionable ideas to use AI in your business without sounding robotic and why now is the time to step up and stand out. Grab all the details, links and connect with us at: www.travelagentachievers.com/97

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Air France-KLM, Delta Air Lines, Virgin Atlantic and IndiGo (InterGlobe Aviation Ltd) announce an extensive partnership.Air France-KLM also took it further in a partnership deal with Riyadh Air | طيران الرياض.Amadeus makes an investment in Acai Travel, who provides AI driven services to TMCs and OTAs.Uber acquires Denmark's largest taxi operator, Dantaxi.Virgin Australia launch their highly anticipated IPO.The government of Norway sell their remaining stake in Norwegian.Iberia looks outside the industry and turns to Amazon Web Services (AWS) to "accelerate their digital transformation".You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

How do you maintain a deep understanding of the evolving needs of hotel owners and operators?In this episode, we sit down with Jill Wilder, President of Aptech, for an honest, insightful, and inspiring conversation on leadership, longevity, and what it really takes to serve the hospitality industry at the highest level. With over 38 years at Aptech, Jill shares her journey from pencil-and-paper accounting to pioneering enterprise-level business intelligence solutions for hotels worldwide.We talk about:The value of staying small to serve bigWhy customer service still wins in hospitality techHow Aptech's acquisition by Jonas Hospitality is opening new doorsWhat hoteliers really want from their financial systemsWhy AI is a tool—not a replacement—and where the human touch still mattersJill's biggest lessons in leadershipWhether you're a hotelier, tech leader, or just someone who believes in putting people first, this conversation will give you a fresh perspective on what long-term success really looks like in this industry.Watch the FULL EPISODE on YouTube: https://youtu.be/pRapsxBAdygThis episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jill on LinkedIn: https://www.linkedin.com/in/jillewilder/Aptech: https://www.aptech-inc.com/Jonas Hospitality: https://www.jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/163Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Crippled Florida airline Silver Airways gets approval to start auctioning their assets in an effort to restructure.Azul Brazilian Airlines (Azul Linhas Aéreas Brasileiras) has filed for Chapter 11 bankruptcy protection in the US to restructure its high debt.American Express Global Business Travel introduces major updates to their virtual self-service agent, with tests showing 1/3 of users were able to help themselves without the need to speak to a consultant.The Lufthansa / ITA Airways investment keeps delivering more litigation; this time it's Condor Flugdienst GmbH, with claims it was rushed through and now wanting the EU to annul the entire deal.The United Airlines / JetBlue partnership kicks off with news that the two airlines launched a domestic partnership, called "Blue Sky," which will include network and loyalty benefits.Turkish Airlines is going to fine passengers who don't adhere to the seatbelt route whilst the plane is taxiing to the stand.Riyadh Air | طيران الرياض pilot salaries are turning heads in the industry, at up to $32,000 a month with massive perks including luxury accommodation and more.You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this episode, we sit down with Summer Shoemaker, General Manager of the stunning San Diego Mission Bay Resort, to talk all things independent hotels.Summer shares how growing up across California, Colorado, and Hawaii sparked her love for travel and hospitality. She opens up about what makes independent properties so powerful, the creative freedom they offer, and how tools like Curator Hotel & Resort Collection give GMs the backup they need to thrive in a competitive market.From slashing wine costs by 50% to saving over $200,000 on AV, Summer walks us through the real-world wins that prove independents can compete with the big brands, and win. If you're a hotelier who wants to stay independent and profitable, this is the episode for you.Watch the FULL EPISODE on YouTube: https://youtu.be/q9EZscjVCDc This episode is sponsored by Curator: https://www.curatorhotelsandresorts.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Summer on LinkedIn: https://www.linkedin.com/in/summer-shoemaker-53a1535/San Diego Mission Bay Resort: https://www.missionbayresort.com/For full show notes head to: https://themodernhotelier.com/episode/162Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Japan's Kansai airport sets a high standard by not losing a single piece of luggage for 30 continuous years.A DoorDash driver makes a few wrong turns and ends up on the tarmac at Chicago's O'Hare airport.Ghana will try and revive it's failed national airline in a new partnership with the United Arab Emirates.Following on from a rise in in-flight issues with portable charging devices, Southwest Airlines becomes the first US airline to introduce a "must be visible during flight" policy on such devices.Swiss International Air Lines is forced to cut about 1,400 flights between now and October due to pilot shortages.We finally get to see what Steve Singh planned with his acquisition of Direct Travel last year; a combination of Spotnana tech with the TMC's "network for support" in a package they call Avenir.Luxair is taking the EU to court, arguing that smaller airlines like itself were left out of the slot allocations at Milan Linate following the Lufthansa / ITA Airways deal.Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -For a 3rd year in a row, Emirates hands out a generous bonus to their staff after record profits.Canadian airline WestJet gets invested in by Delta Air Lines taking a 15% stake for $330m and Korean Air taking 10% at $220m.American Airlines files a lawsuit against Chicago O'Hare airport to try and prevent expansion plans which would give United Airlines more gates there.International Airlines Group (IAG) places orders for 71 long-haul aircraft for their various airlines.Boeing scored even bigger when Qatar Airways announced a record order for 210 wide-body planes from them.Payment by bank account specialist Trustly teams up with Sabre Corporation to expand pay by bank in the travel industry.Google teams up with SAP Concur and American Express Global Business Travel to push NDC adoption.Finnair claims to be the first airline globally to implement an Offers and Orders model, using Amadeus' Nevio system.Saudi Arabian LCC flynas raises $1.1b in it's IPO.Global Airlines's maiden flight took off from Glasgow to New York, with 95 pax on board their only A380.And....Space News!You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Japan's government bond yields have surged, sparking fears that investors may unwind carry trades, potentially impacting global financial markets. Today's Stocks & Topics: LECO - Lincoln Electric Holdings Inc., MDT - Medtronic PLC, Market Wrap, Japan Bond Yield Surge Raises Carry Trade Unwind Concerns, Investing in the Country of Morocco, SMH - VanEck Semiconductor ETF, APH - Amphenol Corp. Cl A., The Travel Industry, OKE - ONEOK Inc., CRI - Carter's Inc., KBH - KB Home.Advertising Inquiries: https://redcircle.com/brands

In this episode of Hospitality Hot Topics, Steve Carran and David Millili are once again joined by Josiah Mackenzie, Head of Marketing at Actabl, to break down the biggest stories in hospitality from May 2025.From Marriott's bold acquisition of CitizenM to Airbnb's major relaunch of Experiences, Josiah shares sharp insights into how innovation, scale, and branding are reshaping the industry. They also dive into Springboard's merger with Hotel Equities, the $1.1B Sabre hospitality tech deal, and why transparency in resort fees is long overdue.In this episode, you'll learn about:Marriott Buys Citizen M Springboard merged with Hotel Equities Airbnb Relaunches Experiences, Adds Hotel-Style ServicesSabre Sells Hospitalty Business for $1.1 BillResort Fees Must Now Be DisclosedRunning Vacations, next travel trend?Latest things happening at ActablWatch the FULL EPISODE on YouTube: https://youtu.be/GUOswVHyGzAThis episode is sponsored by Actabl: https://actabl.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Josiah on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/For full show notes head to: https://themodernhotelier.com/episode/161Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Get ready to set sail with one of the most innovative minds in hospitality.In this episode, we're joined by Colin Hughes, Director of Operations & Experience at Virgin Voyages. From spa decks to tattoo studios, Colin walks us through how Virgin is redefining the cruise experience, making it simpler, sexier, and more sustainable.We dive into:How Virgin Voyages creates stress-free, all-inclusive adventures for adults onlyPersonalization strategies that keep both sailors and crew at the heart of the experienceWhat hotels can learn from Virgin's award-winning approach to entertainment, F&B, and sustainabilityColin's inspiring journey from Manchester to becoming a U.S. citizen, cruise industry veteran, and change-maker at VirginWhether you're a cruise sceptic, or seasoned traveler, this episode might just have you booking your first voyage.Watch the FULL EPISODE on YouTube: https://youtu.be/zBG0kfmC4AY Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Colin on LinkedIn: https://www.linkedin.com/in/colin-hughes-a8596215b/Virgin Voyages: https://www.virginvoyages.com/For full show notes head to: https://themodernhotelier.com/episode/160Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Air traffic controllers at Newark airport lost contact with planes for 90 seconds. The incident was later blamed on a burnt out wire.A few days later, the US announce a $12.5b upgrade to it's ATC infrastructure.Etihad Airways and EVA Airways Corp. become the latest airlines to announce corporate direct portals.Most European airlines suspend flights to Tel Aviv after rockets reached the airport's perimeter.Less than a year after it's launch, AirAsia X will suspend it's Kuala Lumpur - Nairobi service due to low demand.In another route cancellation, Wizz Air abandons the Milan - Abu Dhabi route. The first flight was scheduled for 2 June.The TMC AmTrav, a TravelPerk Company deploys flight seat map visualisations to their customers with ATPCO's RouteHappy Visuals product.Finnair cancels 100 flights due to an ongoing labour strike. Talma Travel Solutions expands their US presence by acquiring a majority stake in Solutions Travel.Ryanair - Europe's Favourite Airline announces an agreement with Atlas as their third "approved OTA aggregator".You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this episode, David and Steve sit down with Eric Jenkins, General Manager of Estancia La Jolla Hotel & Spa. From his roots in Savannah, Georgia, to his hands-in-the-soil leadership style in La Jolla, Eric shares his unconventional path through hospitality, starting as a fry cook and rising through the ranks to manage one of Southern California's most unique independent hotels.In this episode, you'll learn about:How Southern hospitality shaped his careerWhy gardening, monarch butterflies, and creative outdoor spaces are part of his GM toolkitThe power of Curator Hotel & Resort Collection in helping independent hotels compete with major chainsLessons from overseeing a major ownership transition and renovationWatch the FULL EPISODE on YouTube: https://youtu.be/E0nQehs3a3I This episode is sponsored by the Curator Hotel & Resort Collection: https://www.curatorhotelsandresorts.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Curator: https://www.curatorhotelsandresorts.com/Estancia La Jolla Hotel & Spa: https://www.estancialajolla.com/Eric on LinkedIn: https://www.linkedin.com/in/eric-jenkins-04a475a/For full show notes head to: https://themodernhotelier.com/episode/159Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of the Travel Agent Achievers Podcast, I'm thrilled to welcome Claire Baines, CEO of Hands Across the Water and an absolute powerhouse when it comes to creating experiences that truly matter. Claire isn't your typical travel professional, but her journey from the world of corporate events to leading one of the most impactful experience-based charities is nothing short of inspiring. We dive into her story on how a passion for events and a single moment of saying “yes” to a charity bike ride led her to a life and career filled with purpose, connection, and heart. Claire opens up about the challenges and joys of running a purpose-driven organisation, sharing how she balances strategy and heart as she leads a team across multiple countries. She talks candidly about the pressure of sustaining a charity through global upheaval, and how resilience, creativity, and a strong sense of community helped Hands Across the Water not just survive, but thrive during the toughest times. We explore the magic that keeps people coming back year after year for their immersive experiences in Thailand, and how the human connections formed on these journeys create memories and impact that last a lifetime. If you've ever wondered how to infuse more meaning into your travel business, or how you can make a genuine difference while still running a successful operation, Claire's insights will leave you feeling motivated and full of ideas. We also chat about systems, scaling, and the importance of never losing sight of the personal touch, even as you grow. Whether you're dreaming of leading your own group trip, looking for new ways to give back, or just need a reminder of the power of community, this episode is for you.   Make sure you check out all the resources, links and details at: https://www.travelagentachievers.com/96  

What makes Chick-fil-A's hospitality more than just good service?In this episode, we're joined by Nicholas Lawrence, Executive Director of People & Culture, Chick-fil-A Local Franchise - Indianapolis and the founder of Lawrence Leadership.Nick takes us behind the scenes of Chick-fil-A's legendary hospitality culture—where “my pleasure” isn't just a catchphrase, it's a moral obligation. From his early days selling shirts and ties at Macy's to leading people and culture at a top-performing franchise, Nick shares how leadership, emotional intelligence, and ownership are at the heart of every great customer experience.What You'll Learn:How Chick-fil-A builds a customer-first culture that rivals the best in hospitalityWhy local ownership makes all the difference in maintaining brand excellenceLessons from retail and HR that translate directly into hotel leadershipWhy emotional intelligence is the competitive edge for any hospitality businessWhat “serving a higher purpose” really looks like in day-to-day operationsWhether you're leading a hotel team or running a restaurant, this episode is packed with actionable takeaways to elevate your guest experience.Watch the FULL EPISODE on YouTube: https://youtu.be/68j5jerfiG8 This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nicholas on LinkedIn: https://www.linkedin.com/in/nicholas-lawrence-shrm-cp-59b76289/Chick-fil-A Local Franchise: https://www.chick-fil-a.com/For full show notes head to: https://themodernhotelier.com/episode/158Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Shows like ‘The White Lotus' are bolstering global economies. Millennials and Gen Zers are taking after their favorite shows and travelling in droves. So how did TV Tourism become a thing and is it really a wealth driver for the countries it targets? Plus: Amazon has new AI warehouse robots and Krispy Kreme breaks up with McDonald's. Join our hosts Jon Weigell and Rob Litterst as they take you through our most interesting stories of the day. 700 AI Prompts for Side Hustlers: ⁠⁠⁠https://clickhubspot.com/tnh⁠ Follow us on social media: TikTok: https://www.tiktok.com/@thehustle.co Instagram: https://www.instagram.com/thehustledaily/ Thank You For Listening to The Hustle Daily Show. Don't forget to hit Subscribe or Follow us on Apple Podcasts so you never miss an episode! If you want this news delivered to your inbox, join millions of others and sign up for The Hustle Daily newsletter, here: https://thehustle.co/email/  Plus! Your engagement matters to us. If you are a fan of the show, be sure to leave us a 5-Star Review on Apple Podcasts https://podcasts.apple.com/us/podcast/the-hustle-daily-show/id1606449047 (and share your favorite episodes with your friends, clients, and colleagues).